Home Depot

Home Depot

 1.2/5 (101 reviews)

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Overall Rating1.2 out of 5
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Page 1 Reviews 0 - 6
Verified Reviewer
Original review: May 28, 2023

They have good customer service and they make sure that you are all taken care of. They are nice and friendly people. They are really good company to go through for the job and I really appreciate it them helping me out.

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Verified Reviewer
Original review: Aug. 20, 2022

Very Helpful with accurate information regarding issues consumers have, covering many different categories. Home Depot bought windows and doors and had nothing but problems with most of the windows leaking plus leaking doors.

8 people found this review helpful

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    Verified Reviewer
    Original review: Aug. 17, 2022

    I got a great Experience and I will recommend for hassle-free service. Fastest Response that I got and Everythings was fine for guys was also professional. I will get again services when I will be required.

    2 people found this review helpful
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    Verified Reviewer Verified Buyer
    Original review: July 22, 2022

    Hi there, I came to the Oregon city, OR Home Depot to get a bunch of rebar for my fiancé. Well I wasn't dressed for the part. So now I'm trying to figure out how I was going to do get these dirty rusty heavy bars onto the cart...and an awesome employee of yours named Adam (who works in the parking lot and loading section) happened to walk by me. He caught me with that 'I'm screwed' look on my face while giving him a Man nod as he walked by. Unbeknownst to me Adam was taking his final break before he was off in an hour. Adam grabs a big cart and circles around to me and says, "Here this should make it easier, would you like some help? Which ones are you needing to load up and how many?" HE SAVED ME!!

    Now his attitude/kindness was literally the best part of the whole thing. Not only did he help me load the rebar twice (I messed up in the size) he ALSO took the time to help me cut the rebar in half due to the fact it would NOT fit in my car the way it was. He also informed me in the most respectful way that this wasn't a normal thing but he would help me this one time due to my situation. Now meanwhile as I'm dancing around trying to help in any way possible, this OTHER employee came up and said and I quote, "wow, Your LUCKY Adam is helping you because NO ONE else would have cut those!" He said this in the rudest way and also I had originally asked that same employee if he would help me find/load some rebar and he literally said, "ma'am I'm busy right now!" turned around and walked away in the most disrespectful way.

    Once again that was THE OTHER employee who was working in lumber department. He was just standing there glaring at us, from a couple aisles down the ENTIRE time Adam helped me. So I know he wasn't busy. As I'm making comments about the rude man staring at us Adam proceeds to tell me how that guy is actually a really cool employee and has his back when he needs help in the lumber section. Once again Adam is the most respectful kind employee I've ever had the pleasure meeting in ANY home depot.

    Now a co-worker walks by and asked Adam if he took his break, AND THAT'S WHEN I ABOUT FELL OVER! I had No idea he was on his break!! He didn't even hesitate to jump into action and help me. I seriously WISH there were more employees like Adam there. He stayed with me until the very end (past the time of when he was supposed to be off) and even helped me by wrapping them up so they didn't fly around in my vehicle!

    For the record, I am in this home depot on a weekly basis. That day I was caught off guard by my fiancé's frantic phone call because one of the guys underestimated the amount or rebar they needed to finish the job. So I didn't have any time to grab gloves and proper shoes etc etc And what was going to be a complete disaster ended up being the BEST EXPERIENCE I'VE EVER HAD IN HOME DEPOT ALL BECAUSE OF ADAM. I can't tell you how much I appreciate his help, kindness, RESPECT, and his absolute never say die spirit!! THANK YOU ADAM FOR GIVING ME THE BEST CUSTOMER EXPERIENCE I HAVE EVER HAD IN HOME DEPOT!!

    TO THE MANAGERS: Other employees should watch Adam and how he interacts with customers. Hopefully they follow his lead. If everyone on the team was as helpful and respectful as Adam, this home depot would be featured as the #1 home depot for customer experience and satisfaction out of all of the stores!!! Lastly, I've literally told everyone on my fiancé's contracting team to go to this store and ask for Adam if they need help. Most of them were going to the Clackamas store but per my instructions (and their trust in me) said they would go to this home depot for now on because Adam had my back. Yes, It means that much to me. My fiancé is the lead on the team and can't thank Adam enough. He will be writing a review as well! Sincerely your happiest customer Tess.

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    Verified Reviewer Verified Buyer
    Original review: June 5, 2023

    Refrigerator - purchased with freezer on bottom... Warranty ran out, so did the fridge. Water dripping out constantly on a hardwood floor. Went back to Home Depot (yes, I know, bad decision) - Tried to get a different make with freezer on bottom. Was told they aren't going to make them anymore so I would have to choose something else (of course it's the middle of the phony pandemic) and you can't order anything or it may take months... so I purchased what they had... Crappy fridge - no light in dinky top freezer, difficult to clean because shelves are heavy and do not adjust well.

    Now to the lawn mower - purchased at one store, but another store and 3rd party delivered it. The best part, the delivery guy didn't know how to use the tow motor and almost dropped it twice. Finally got the pallet to the ground and was pulling and yanking at the mower, but it wasn't moving off the pallet (cutting the 6 straps that was holding it would have helped!). Got the mower to my driveway and it wouldn't start (dead battery - wouldn't even take a jump)... Driver says, "If you have problems, call the place you bought it..." and he leaves! Then I notice a completely flat front tire! (There is so much more that I will pass for now)... Call Home Depot - They say, "not their problem because it came from another store!" (Huge nail sticking out of pallet!) I will stop now... Still don't have a mower; don't have the refund for the flat tire; and Home Depot will never see me again after I return a whole lot of things I haven't used yet... That will be tomorrow!!!

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    Verified Reviewer
    Original review: May 30, 2023

    I ordered commercial grade shelving units online and immediately paid for the units. I was PROMISED delivery on 5-29-23: Memorial Day. I waited 14 hours for delivery. I called Home Depot THREE times and was put on hold...no one came to phone. I WILL NEVER BUY FROM HOME DEPOT AGAIN. Stay the heck away from Home Depot.

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    Verified Reviewer
    Original review: May 24, 2023

    Ordered a riding lawn mower and asked the person 3 times if it would be here on a specific date as I would not order if not and he assured me it would be. I took off a day of work and it did not arrive. Ordered double exterior doors to be delivered on a certain date. I have now taken off 3 days and each day they change the delivery date. Now they say they are coming tomorrow and someone must be here. It is the one day I told them I was not available. Have asked to reschedule but hasn't happened. If they come and no one is here to sign I don't know when I will receive.

    3 people found this review helpful
    Verified Reviewer
    Original review: May 19, 2023

    Purchased a propane grill from Home Depot, though was only able to purchase it online because no clerks available in the store. Online description said assembly was available, also that for extra fee they would haul away the old grill. Ordered the grill plus assembly — no option for hauling away old one but I assumed that would be arranged with the assembly people. Was contacted after a few days by the assembly company who spent many minutes describing all the things they would NOT do and all the things I MUST do. Also, they said under no circumstances would they haul away the old grill.

    After the grill was delivered and I had had the old one hauled away, I waited 2 days and called the assembly company as they had not contacted me. They allowed as they probably would be here to assemble the grill in a week. Terrible service, false advertising, and basic abandonment from Home Depot once they have their money. Will never make a major purchase from them again.

    2 people found this review helpful
    Verified Reviewer
    Original review: May 19, 2023

    The handicapped parking area for van for wheelchair or powerchair to exit are blocked by carts, flatbed or shopping carts. The area that are designed for van to have 6 feet or more to exit and they are using these areas for equipment making it unsafe for wheelchair or powerchair users to get out of vehicle. The company know about issue but doesn’t care about handicap customers.

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    Verified Reviewer
    Original review: May 11, 2023

    Gave 1 star because you have to. No stars should be allowed. Placed online order for outdoor patio roller shade. Never received after 4.5 weeks. Shipper says it was delivered. It was not. Home Depot thinks that I should chase down my item by dealing with their shipping company & checking with my neighbors. No more Home Depot!

    3 people found this review helpful
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    Home Depot Company Information

    Company Name:
    Home Depot
    Year Founded:
    United States