Home Depot Reviews

Mike ** at the downtown location in Tulsa, Oklahoma. South Elgin. Was exceptional helping me in Garden department. He went above and beyond to help me with some sandbags that need to be replaced for a festival happening in downtown Tulsa. He helped me with the solutions and then did the labor to make sure it got done. He didn’t need to do that but he said he’s ex military. And this is what we do. I sincerely appreciate his service and his excellent customer service.

I had a very positive experience at the Home Depot in O'Fallon IL.. I had to rent a tool. Paul & Joe were super knowledgeable and helpful..Highly recommend and I most definitely would rent again..

I have to give a shout out to Home Depot Associate Bethany from the Stroudsburg PA store. Without delay Bethany breezed through the return line and within only a five minute wait I was called up to process the return. Not only was Bethany very courteous and professional, her knowledge of the return process was exceptional!! I truly believe Miss Bethany is an asset to the Home Depot and should be acknowledged and respected as such.

I had an excellent experience at Home Depot thanks to **. They were friendly, professional, and took the time to answer all my questions. They helped me find exactly what I needed and made my shopping experience quick and easy. It’s rare to receive such outstanding customer service, and I truly appreciate their patience and knowledge. Home Depot is lucky to have an employee like them. Located 7125 W. 88TH AVE WESTMINSTER CO.

I want to give a shout out to to Natalie K. Cranberry Township, Pa. Home Depot. She was very helpful and when she was not sure she went and got the answer I needed. I saw her twice when ordering my blinds and everything has turned out better than I expected. I would go back and recommend her to anyone. Hire more like her.

Horrible customer service. Incompetent staff. Unable to apply discount given.

Home Depot is the worst place to buy any appliances! We purchased a new LG gas dryer and first time we use it, clothes didn’t dry. Called home depot, they passed the buck. We called LG, they are worse. They wanted us to check sensors check gas line! Do not buy any appliances from them! Do not purchase LG products! If you do you will be sorry. So the dryer is 10 days old and never dried the clothing!!!!

I ordered a Frigidaire dishwasher on September 10th for a scheduled delivery date of September 30th. The dishwasher was delivered with water and rust in the bottom, plus scratches. I took time off from work to coordinate delivery and installation. I called Home Depot on October 1st, after the plumber opened the box, to express my disappointment, and their nonchalant response made my blood boil. I purchased a new appliance, took the day off from work, and hired a plumber, only to receive a used item that could not be installed. Home Depot informed me that I had to wait until October 6th for a replacement, hopefully the new dishwasher that I purchased. To top it off, I have to wait until the night before delivery to be told the delivery window.

I consider Home Depot fairly good with their products and warranties and customer service, but I was surprised to see for sale pressure treated plywood that had mold and smelled like horse **.

My husband purchased a tool box from Home Depot in Tallahassee Fl online Tuesday of last week. He was notified it was ready for pickup same day. He went that day to pick it up and was told it was on a pallet on a trailer and it would be ready by Friday put together for the inconvenience. He went back to Home Depot on Saturday to pick it up because he received another message saying it’s ready. It was not ready yet again and he spoke to a manager who assured him it would be ready Tuesday of this week! Well it’s Wednesday and we still don’t have a tool box! We canceled the order and will not be returning to Home Depot.

In May their driver backed into our mailbox post, crushing the mailbox and pushing the post loose. HD told us to contact Sedgwick (their insurance), who told us to contact RXO (the delivery company HD contracted), who fought with us endlessly. We were kicked around between different people for almost six months. The driver even came out and confirmed that they had caused the damage. But we had to find a contractor, get a quote, and then fight with them to get it paid for.

The Home Depot at 215 SW home depot ft., Lake City FL had a colony of fixed cats being cared for. I say had! They eradicated them and then lied saying they were transferred to a humane society! I will never shop in a home depot again and I spent 1,000s there.

I went to Home Depot hoping to get a quote for window coverings. I paid $50 to have the ISN contractor come and measure my windows. (11) First day I waited 3 hours then got a call the Technician's car had broken down. I told them I would be available the next day, 8am to12pm. No call, no show. This could have been a $$$$$ job for Home Depot but I am going elsewhere now after wasting 2 days.

I went to Home Depot a few months ago to buy outdoor paint for my wooden fence. I asked for help and someone help me in the store to pick out the right paint. I waited for a month or two before start painting my fence. When I open the paint to used it, it was not paint; it was like a putty so I tried to return it, which I bought online in the store. I called three times to return my paint; finally, UPS showed up to pick up the paint weeks ago. I called twice again for my return money and still not receive it. The customer service girl said I will receive it on the 24th. Today is the 23rd, and I still haven't seen any money. Can someone please help me with my return? The first girl told me she was sending me a $50 gift card just for the bad service and the bad recommendation the person in the store gave me. I have never received it.

Ordered 1990.00 worth of material and installation. Set up a time and day to do the install and received a call that the installer didn’t want to drive this far. Set up another date and time to have the job done and got a call the morning of the install that they were not going to come. What kind of service is this. Put the homeowner out, as all items had to be removed from the work site and now have to be put back. Started with the delivery of the product that was a messed up as the installer was waiting for the go-ahead, and the store had the material all along but didn’t tell the installer, and now I have $102.00 invested for delivery and materials that are not going to get installed. Another $1000 in materials sitting in my house without being installed. Buyer beware!!! This is one month since I purchased the material. As the adage says, “Want something done, do it yourself!"

I had sent the following to Corporate (and I think Home Depot’s store site). "Because of health conditions and Canada's Forest fire smoke, I purchased 20ct 3M 8210 “PLUS” N95 masks on 7/17/2026. I also paid the extra $2.99 for expedited delivery. Home Depot sent me the wrong N-95 Mask twice. I tried to get Home Depot to refund the delivery fee due to the fact that they picked and sent me the wrong item. The difference. One says "PLUS" and the other doesn't. I ordered the "PLUS". I realize the fee was just $2.99, but I paid that for the purpose of receiving the correct item promptly, which I did receive the 3M 8210 N-95 Masks but not the 3M 8210 “PLUS” N-95 Masks, and not for the wrong item (please note the “PLUS,” it is a different N-95 mask). It's more about the principle than the money.

Had a last minute buy to repair an appliance. I take the old noticeable part with me for reference. Get to the self checkout since there are no open registers and I am "welcomed" by this employee who's staring me down clearly seeing the old part in my hand. I pay and put both item in the bag and out of nowhere she comes and start asking questions about what I got. Clearly showing her the old part, she makes up a nonsense excuse and walks away. Not a good business model to harass customers like that. The store manager Jeniffer ** needs to lay off those tactics.

I ordered an ALEKO 16-ft. motorized retractable patio awning from Home Depot for $453.10. It was delivered on September 13, 2026, but when I opened the package, it contained only the awning fabric. There was no frame, motor, hardware, or the other components necessary to make this the complete product I purchased. What makes this even more concerning is that the shipping label on the ONLY package delivered clearly states “2 of 2.” I never received package “1 of 2.” I also have Ring camera video and photographs documenting that UPS delivered only one package.

Second many other reviews here. They jack up costs. Take months to deliver. Fail to disclose pertinent information and treat their customers like garbage. Go anywhere else. I ordered a custom door. They delivered 2 defective doors. Failed to disclose that the installer wouldn’t install my existing screen door. No one would call me or return my calls to order the screen door. They then said I’d have to wait another 5 months and who knows what I’d get. So I cancelled the order. After my 2nd defective door I stopped payment. When I spoke with customer service they said their policy was that you pay until they decide to deliver conforming goods in violation of their credit policy and UCC but they still ruined my credit because I stopped payment after waiting 4 months and getting 2 defective doors.

READ THIS REVIEW BEFORE BUYING AT HOME DEPOT! First off, DO NOT buy an appliance from Home Depot, ever. Your return window is 48 hours and no one can really know if they like something within that timeframe. So that is my first piece of advice, stop here and go straight to Costco or Sam's Club or ANYWHERE ELSE they actually stand by their products and care whether customers are satisfied with their purchase and have a more robust customer-centric return/replacement policy. Also, LG will not help you either, so neither the manufacturer nor the retailer care about you.

Home Depot delivery is horrible, the condition of my package it looks like the truck never slowed down and they just pushed it off the back

I purchased laminate flooring and installation for over $5,000 and was assured it could be installed in 3-4 weeks. It turned out to be 3 months. Staff have been told by management to tell customers 3 - 4 weeks, and it's not until after they get your money, that you find out that it's much, much longer. They are not returning calls or trying to fix the situation. This is the Lebanon NH store. I cannot speak for other stores, or products but do not believe anything they tell you about how long laminate flooring takes to install. Buy elsewhere if you need it installed within a month. John

I shopped at Home Depot, not the first time so I asked if I can join their rewards program and the staff that helped me on self checkout. Well she didn’t even help me. She disrespected me. When I asked to join the rewards she immediately looked at me head to toe and said, "You would have to buy $8000 a year in order for you to get something." I said that’s why am asking to join. She refused to help me join and she had the audacity to walk away. It was the worst service I’ve ever had… this person. I don’t know who she thinks she is but she has no right to minimize absolutely nobody. Really bad customer service from her. by the way her name is Gerry in San Carlos location, Sunday 8/23/2026 around 7:50

Approximately 2 weeks ago I went to Home Depot to purchase a refrigerator for my vacation home which is another address. An associate wrote the order using a Home Depot credit card. When I got to the register the 2nd associate had to call City Bank which did not answer. My counsin was with me and the whole ordeal took over an hour. My back hurt by the time we walked out.

On 8.21.26 the Home depot in Johnson City TN telephones were not working. You would call, and AI would answer and then hang up. I tried the Pro-Service number, same thing. I contact the chat assistant and the end result was to drive to the store. I have an order pending a pick-up and all I wanted to do was to make sure I can pick up the order this weekend. HORRIBLE CUSTOMER SERVICE! I'll be shopping at Lowe's from on. I used to be a loyal home depot customer, but not anymore!

Spent three days looking online for something and called my local store to ask for help to see if they could guide me on a link to find it in another store perhaps and I could ship to that store, after waiting online about 10 minutes the rude lady who put me on hold came back and told me go online and if I cannot find it try again. She just would not help me. I will start shopping someplace else. This was a gift for a family member and was something only Home Depot had.

Pay attention to the customers. When you see a customer wandering around aimlessly chances are they can’t find what they’re looking for. Perhaps, approach them and ask if you can help them find something? Isn’t that what staff are there for? This, in EVERY Home Depot I’ve ever set foot in. When someone orders something online then ship it. Don’t let it sit around for a week to the point where even the carrier is wondering what’s taking so long. Then the customer cancels the order after they’ve realize it’s never going to ship. This has occurred more often than not. If the item isn’t shipping because it’s not physically in YOUR possession then don’t list it as being in stock. Your supplier may have it in stock but YOU DON’T!!

Horrible, horrible, horrible. A pile of incompetence and disregard for their customers. They were unable to fulfill a straightforward order, yet instead of being honest about the issue, they attempted to pass off lower-quality substitute products in place of the items I actually ordered. They tried to scam me. I know exactly what I ordered, and I returned the cheap substitutes they sent. I tried to get a discount for a new order I placed as a symbolic compensation for the damage they did to my project and I got no help yet, they use all sort of AI robots and they wasted all my time.

I was referred to Home Depot to have my tub converted to a walk in shower. We met with Mike from Hallmark the home remodeling company sent to us by Home Depot. I knew the onyx colors I wanted as well as the horizontal niche and shower head. What I got was a vertical niche and a totally different shower head. When I brought it to the project manager attention I was told “we have to keep the project on schedule”. The onyx installation was horrible and had to be redone. The plumbing was increased by $4,700.00 in order to fix the pitch. It was only after I complained to the main office in Atlanta that I was given $2,500.00 refunded for overcharging.

The experience with a return situation I had was very poor, a huge lack of professional and customer service. Returned 3 times to a Home Depot in Rock Hill SC to straight out my refund. I drove and round trip of 26 miles is wasn't around the block. I asked the manager, tall ** guy with black hair and glasses. I asked to him To compensate me for my time gas and the aggravation for me. I am a 100% service connected for anxiety. Ended up so upset had to be a walk in at the VA. They ended up tweaking my meds all because of this man at the Rock Hill home depot. Also had 2 tours of Vietnam, told him that he couldn't care less. All I was asking for a home depot card, no slot of money but something to say his building made a mistake but no he had brought it to another level.

I purchased a GE washer and dryer in July 2025 with extended warranty. The washer is now making loud squeaking noises even when running a cycle empty. We called for repairs and had to prove the machine was needing repair. Then they scheduled the technician and ordered the parts they said we needed. The technician had to reschedule multiple times due to parts not being delivered in time for the repair. Then when both parts and technician were finally at the house he takes apart the machine completely. Parts were all over my house. He’s glaring at my special needs child the whole time. Then he checks and sees that the parts ordered were not the correct ones. He tosses the machine back together (I really don’t believe it was put back correctly based on how it was taken apart) and leaves. The only information we are given is that it’s the wrong parts and we need the right parts.

I purchased a washer and dryer which was supposed to be here within 2 days-on the day of delivery they lost the washer even though they confirmed delivery the night before. DO NOT TRUST THEY WILL DELIVER WHEN IT SAYS. They refused to place another order immediately because of their process. Would not recommend at all!

I recently purchased a new garage door through Home Depot and then was referred to their outside vendor? First, I was told it would take a week for the install inspection; it took three weeks and couldn't get ahold of anyone? When I finally spoke to someone he was obviously intoxicated and clearly bothered that I had called him? After the installation review I was told the door would be installed in several weeks? Two more weeks went by and then I was told I owed Home Depot another $222.00 to throw the old door away? Upon paying the additional fee inside the store I was then assured my door was scheduled to be installed!

Look, I love the Deeps, but their on-line super, super sucks. We have all come to our “go-to” place, but again, I ordered a hammer on line, shipped from Ohio, and took 3days to process & ship. Shipping to SE Wisconsin has, at this writing, taken 7 day and is said, according to the information on shipping, another week. WTF? It’s the ** DEEPS! A pinche hammer from Stiletto- of which is a TTI Company, which Home Depot jumped in bed with, taking this long for a ** titanium hammer! I WILL NEVER ORDER ANYTHING from Deeps online, ever again. Boo on Home Depot!

Tried to buy a floor model wash machine!!! They would not deliver. If wouldn’t buy their hookup said no warranty. Was still going to buy it. Then said none of my credit cards would go through. I KNOW BETTER!! They wanted to sell a new one out of the warehouse. What a joke!!

I purchased a refrigerator and had it installed. The delivery people were great but they could not reverse the swing of the door. They said it wasn't on the work order. I naively thought installation would include this service. I was wrong. I would have needed to call customer service and have someone come out to switch it. Maybe another 4 hour service window... Lucky I am pretty good at such things but it still took me a couple of hours to switch the swing. I'm disappointed HD did not advise me when I made the purchase.

Absolutely abysmal service. You order items from them and then they deny being responsible for the delivery or the order.

I went to this store, my local Home Depot, to rent a small truck that I used to bring some old patio furniture to the township recycling center. I thought that the rates were very reasonable, but when I returned I was told that I needed to replace the gas that I used. I clocked the mileage from my home to the store, it is 5.5 miles. The recycling center is on the road between my home and the store, so I drove about 11 miles. The charge to "replace the gas that I used" was $21! Do the math, even if the truck got only 10 miles to the gallon, I paid $21 per gallon! Complete ripoff.

While the staff at Home Depot are very helpful and I have never had reason to complain. This is about the company itself. This is not the first time that I have checked my bill after purchasing something only to find an overcharge in one form or another, although the staff is courteous and are happy to help the problem is not corrected so the next person has the same overcharge happen to them. Example bought 2 light bulbs but was charged for 12 eco fees for those 2 bulbs. When I brought attention to that I was given a refund so I asked that will be changed so it does not happen again and they flat out said that they could not say that it would be corrected.

I have an order that requires a signature. They have changed my delivery date 3 times. I have had to take time off of work and rearrange my schedule to accommodate this. I still do not have the item and cannot continue to work around home depots careless timeframe. Complete lack of respect for me and my time. I want to cancel this and receive a full refund. AND I want to bill you for my missed time off work and the countless hours on the phone, emailing, waiting and chatting with online bots and "real people" who seem to have no ability to do anything to rectify this situation.