Home Depot

Now his attitude/kindness was literally the best part of the whole thing. Not only did he help me load the rebar twice (I messed up in the size) he ALSO took the time to help me cut the rebar in half due to the fact it would NOT fit in my car the way it was. He also informed me in the most respectful way that this wasn't a normal thing but he would help me this one time due to my situation. Now meanwhile as I'm dancing around trying to help in any way possible, this OTHER employee came up and said and I quote, "wow, Your LUCKY Adam is helping you because NO ONE else would have cut those!" He said this in the rudest way and also I had originally asked that same employee if he would help me find/load some rebar and he literally said, "ma'am I'm busy right now!" turned around and walked away in the most disrespectful way.

Once again that was THE OTHER employee who was working in lumber department. He was just standing there glaring at us, from a couple aisles down the ENTIRE time Adam helped me. So I know he wasn't busy. As I'm making comments about the rude man staring at us Adam proceeds to tell me how that guy is actually a really cool employee and has his back when he needs help in the lumber section. Once again Adam is the most respectful kind employee I've ever had the pleasure meeting in ANY home depot.

Now a co-worker walks by and asked Adam if he took his break, AND THAT'S WHEN I ABOUT FELL OVER! I had No idea he was on his break!! He didn't even hesitate to jump into action and help me. I seriously WISH there were more employees like Adam there. He stayed with me until the very end (past the time of when he was supposed to be off) and even helped me by wrapping them up so they didn't fly around in my vehicle!

For the record, I am in this home depot on a weekly basis. That day I was caught off guard by my fiancé's frantic phone call because one of the guys underestimated the amount or rebar they needed to finish the job. So I didn't have any time to grab gloves and proper shoes etc etc And what was going to be a complete disaster ended up being the BEST EXPERIENCE I'VE EVER HAD IN HOME DEPOT ALL BECAUSE OF ADAM. I can't tell you how much I appreciate his help, kindness, RESPECT, and his absolute never say die spirit!! THANK YOU ADAM FOR GIVING ME THE BEST CUSTOMER EXPERIENCE I HAVE EVER HAD IN HOME DEPOT!!

TO THE MANAGERS: Other employees should watch Adam and how he interacts with customers. Hopefully they follow his lead. If everyone on the team was as helpful and respectful as Adam, this home depot would be featured as the #1 home depot for customer experience and satisfaction out of all of the stores!!! Lastly, I've literally told everyone on my fiancé's contracting team to go to this store and ask for Adam if they need help. Most of them were going to the Clackamas store but per my instructions (and their trust in me) said they would go to this home depot for now on because Adam had my back. Yes, It means that much to me. My fiancé is the lead on the team and can't thank Adam enough. He will be writing a review as well! Sincerely your happiest customer Tess.

Now to the lawn mower - purchased at one store, but another store and 3rd party delivered it. The best part, the delivery guy didn't know how to use the tow motor and almost dropped it twice. Finally got the pallet to the ground and was pulling and yanking at the mower, but it wasn't moving off the pallet (cutting the 6 straps that was holding it would have helped!). Got the mower to my driveway and it wouldn't start (dead battery - wouldn't even take a jump)... Driver says, "If you have problems, call the place you bought it..." and he leaves! Then I notice a completely flat front tire! (There is so much more that I will pass for now)... Call Home Depot - They say, "not their problem because it came from another store!" (Huge nail sticking out of pallet!) I will stop now... Still don't have a mower; don't have the refund for the flat tire; and Home Depot will never see me again after I return a whole lot of things I haven't used yet... That will be tomorrow!!!

After the grill was delivered and I had had the old one hauled away, I waited 2 days and called the assembly company as they had not contacted me. They allowed as they probably would be here to assemble the grill in a week. Terrible service, false advertising, and basic abandonment from Home Depot once they have their money. Will never make a major purchase from them again.