Home Depot Reviews

I want to give a shout out to to Natalie K. Cranberry Township, Pa. Home Depot. She was very helpful and when she was not sure she went and got the answer I needed. I saw her twice when ordering my blinds and everything has turned out better than I expected. I would go back and recommend her to anyone. Hire more like her.

Home Depot-YONKERS 7/7/26: A wonderful associate approached me and offered assistance. I believe her name was NADEAN (or possibly Danea). She was extremely knowledgeable and immediately asked for the SKU number in my app. The products I wanted were not displayed on the shelves, she went above and beyond by bringing a tall ladder and searching the overhead inventory in boxes. Using the SKU number from the Home Depot app, she was able to locate the exact product I needed.

This review is to show my gratitude for the compassion, commitment to excellence, and going above & beyond the call of duty by a staff member named Sergio at Home Depot in Florida. In my life's experience there have been times when circumstances proved heavy and a kind soul, hard to find. Sergio - who didn't know me from Adam - showed me that there ARE angels in human form. They walk among us and one of them is on staff at Home Depot. Thank you, Sergio, for being you. God bless you, Maria Teresa

Home Depot 4106 Hwy 20/26 Idaho. I rarely write reviews. This Home Depot was so impressive yesterday. The paint department had qualified people for deck stains and really took some time. We bought the stain and the whole transaction was flawless and very efficient to people's time. I am not a fan of no one to assist at checkout. They had two people that stepped up immediately to help or just thank you for choosing Home Depot. Not overwhelming just available and would do whole check out if you needed that. This kind of service will put other stores on notice. Everyone wants efficient, kind service. Well done Home Depot>.

I’ve had mostly positive experiences with The Home Depot over the past few years. The stores are usually well organized, and I can find most tools and materials without too much trouble. I’ve done a few home projects recently, and it’s been a reliable place to get everything in one trip. What stands out most is the staff—when they’re available, they’re knowledgeable and genuinely helpful, especially in departments like plumbing and flooring. That said, it can be hit or miss depending on the time of day, and sometimes it’s hard to find someone quickly. Prices feel reasonable for the quality, and there are often decent deals if you catch a sale. I’ve also used online ordering with in-store pickup, which worked smoothly most of the time, though I did have one delay.

We bought a dishwasher, The installation experience was awful. There was no communication from the installers. 2 could not speak english and the 3rd left lots to be desired! They left parts on the floor and left. It was very unprofessional!

My Home Depot truck rental experience was one of the worst customer service experiences I've ever had. I reserved a rental truck three weeks in advance at the Carol Stream, IL Home Depot. When I arrived to pick it up, I was informed that my reservation had been cancelled. No one could explain why, and I had received no phone call, email, or any other notification that my reservation no longer existed.

I have patronized this store for a decade and it stubbornly retains an issue. Odds & ends, American industrial staples, may not be sexy best sellers but fix problems on time. A recent trip discovered the array of "holes" in the wire mesh fencing products rack in that Bay. Looking for a Makita XPS T25 showed the pegboard mess in that Bay hadn't been touched since I looked over a month ago. Plenty of "Homers" running about, but neglected pockets durably fester untouched. What gives?

Home Depot Seymour Indiana is the pits. I seen a stove I want it on sale for $1,060 so I ordered it and a 5-year warranty because I'm a 71-year-old woman by myself. I also ordered a microwave over the stove $207 and the extended warranty. I also ordered a new dishwasher and extended warranty then I ordered some a few small things. They're trying to tell me I didn't order nothing except for the stove when I know better. The finance company I went through they even said that I had other stuff on that order they refunded $$275 which isn't right even with the finance charges. The extended warranty on the stove should not come up to right at $2,000 when the stove was on sale for $1,060. Do not go to Home Depot to buy anything. I know I will never step foot in their store again

Replace compressor. Did not fix it. Can't get any more help so buying a new refrigerator. Not going to be a LG.

Home Depot, Wilkins Township, PA. “Welcome to Home Depot — where customer service is a suggestion, not a requirement. Today we’ll teach you the three pillars of our store philosophy: Lie confidently, Avoid responsibility, The manager is ALWAYS in a meeting. Let’s begin.”

Team would not connect the water line on new refrigerator, they said it was 3 inches too short, I explained to the tech there was extra line under the sink that they just had to pull it a little, they said they could not, we didn't pay for that service. Unbelievable Lazy.

A huge thank you to Scott in the Jasper, AL store for his outstanding service at 6am today! He went above and beyond to ensure I had what I needed and was able to get to my clinic ASAP to take care of a patient.

Wonderfully and professional service from Sherra and Marc from the Pro Desk at the Gulfport MS Home Depot store. Incredibly helpful as I was coming from a less-than-positive experience from the local Lowe’s stores.

Home Depot showed up with my new dryer. They were suppose to pickup the old dryer which I paid for and switch the door to a left swing. They did not take the dryer and told me they did not know how to switch the door. Called home depot and they said a team would come in 4 days with a window of 4 hours.

Last year I was planning to ride my Harley cross country. Every once in a while I had problems starting my bike so I went to Home Depot and purchased a battery starter pack. It was 109 or 119. I can't remember exactly but it was more than I wanted to spend. But I got it any way and I'm having trouble with it holding a charge and I found it online for 44.99 say 45.00 dollars. I feel like I was screwed. I am always willing to pay a bit more for an item someone has made the investment in adding to the inventory but over half price. I will no longer be so quick to run to home depot that carry it for 79.00 now. Wish I waited one year. I'm very unhappy home depot.

I am updating the review. It went to a 5, and only because of an employee at the store, who went and got a box truck to deliver my bricks to me! Every time I called in and he looked and he was like wow you've called in a lot and I said yes I have and I keep getting the same response that it's coming we promise it's coming and this is day three. So he took it into his own hands and made sure I got my items. The kid deserves a raise!

I bought a generator and it was delayed being delivered. It has now been 12 days with no delivery date and they will not cancel the order. Do yourself a favor and go somewhere else.

I enjoyed my time at Home Depot. I especially enjoyed talking to Vicky the cashier. She was informative and very courteous and quite the salesperson. Thanks Vicky for brightening my morning.

Hired this contractor through Home Depot for gazebo and pool-related work at my home. While portions of the work were completed, my experience was ultimately very disappointing due to communication issues, scheduling delays, and incomplete work. The contractor changed arrival times multiple times, missed agreed return dates, and the gazebo was left unsecured/unanchored to the concrete footing despite that being part of the agreed installation. This created a safety concern that I now have to address separately.