Pella Reviews

The first installation team was excellent. But one of the windows was not sized properly and it was too small. That window was critical and it was gonna fall out if you pushed on it. So they couldn't finish that installation. We had to wait for them to come out, which was quick, to re-size the window and manufacture. Then I requested the same team to come back, but they sent two guys who were kind of bozos. We weren't happy with the second installation, but it got done.

When it came time to replace the windows, we got quotes from a handful of different companies. Ultimately, Pella had the product we wanted and also the pricing that was the most reasonable. We got 50 single-hung windows. From the time we placed the order to the time they were installed, one of them was a little bit longer, but that was during the pandemic. It was eight weeks. For the last set which was installed earlier this year, it was four weeks from order day to install day. On the day of install, both times were excellent. The contractors worked quickly, were very clean, respectful and efficient. When a couple of very minor issues arose with the placement of certain things, they worked it out with me in a way that made sense and didn't incur any extra charges. They were very effective and approached it from a very sensible position.

We've used Pella before and had very good results with their product. We got the same product this time around. The installers were there when they said they would be and they got the work done and it was good. Their product has very good quality. It has their usual high standards.

I contacted Pella, they showed up, and I walked them through all the windows that I wanted to replace. They sat down and walked me through the pricing options, whether I wanted to go with vinyl or wood windows. I let them know upfront that our goal was to get something in there that'll last a long time and that's not gonna break the bank. They knew what I wanted there. We had to move the appointment around a time or two and everybody was easy to work with. However, the installation went a little longer than they were thinking. They were thinking they'd be able to get it done in two days but it ended up taking about four. There were couple of windows that were built in to built-in desks in our basement that made it a little more difficult. But the guys that came and did it showed up on time and were super nice and respectful.

Pella was an easy choice. It's a good window, as good as Andersen, if not better. I also like the materials and the fiberglass framing. It wouldn't warp or expand or contract with the weather. However, I've been meaning to call back. There's a leak somewhere, but I'm not sure where it is. But outside of that, they did a great job. They were very attentive. If I had a question or a concern, they were responsive. Friends and family say the windows look great.

I used Pella windows on a commercial project because we were working on a historic building and they had to be customized. And every window was different. The contractor had had good experience with Pella before, so I worked with them. They're not the cheapest window, but I was very impressed with the sales guy that I worked with. I liked the care that they took and the installation team. We had double hung windows, patio doors, and a fixed window put in. The last job was at my house and we live in a very old home, so the installation was very tricky because things are not always square. So it wasn't fast, but I didn't expect it to be. The installers were great, too. We had one issue with a door and it took a while to get everything resolved, but it was because there was a level of customization involved. So, I had to wait.

We had an existing sliding glass door and it was having a leakage problem. We wanted to put in a window with a knee wall underneath. We got a big window in its place from Pella and they put a knee wall up to that. We had to have somebody come out and put some stucco to make it look good. I love the window. It's great. It looks like it was always supposed to be there.

I would recommend Pella. The process was easy and fast when I contacted them. They explained the process from beginning to end, gave us the quotes and were not pushy. We got a sliding glass patio door and it's working out great. It looks sturdy.

I have an older house, and the two doors needed to be replaced. The Pella rep gave us different options, and he knew what he was talking about. The installers took the old doors out and put the new ones in, frame and all. New door frames too. We've been satisfied.

I got a 20-foot two-story palladium window from Pella and I like how professional the whole process was from sales to the price to the installation. The installation was flawless. I've had the window since April and I'm very happy with it.

It was a super expensive project and the rep from Pella tried to help me come to a solution that got me the look that I wanted but not break the bank. We landed on the compromise of doing the panes in the front of the windows in the front of the house and he helped me understand that on the back of the house, I could save some money and not not have the panes in the back of the windows.

I had a new front door and side lights put in. I gave all the information to a salesman, which included the color, the style, and I said I wanted top-of-the-line hardware. Then, a second salesman called and scheduled an appointment. He said that the first salesman was no longer there and he wanted to go over the order and make sure it was right. Again, we told him that we wanted the door, two side lights, and top-of-the-line hardware. It took like nine weeks to get the doors and they came and installed it. The install was pretty good but we're having a little problem with the hardware on the front door and the strike plate doesn't stay in place. It twists and it scratched the paint on the front door, which irritates me. Also, I said that I wanted top-of-the-line hardware and I obviously didn't get it. I could've gone to Home Depot and bought cheap stuff. But the overall quality in the door seemed to be good. One design flaw is that the trim around the windows in the door has a fake wood grain in it and there's no wood grain anywhere else on the door. It's stupid. I'm willing to pay for quality but I'm not very happy with how it all went because of the hardware.

The rep from Pella who came to give me a quote was real excellent. I had gotten quotes from different places and I got Pella to drop their price a lot. I told them what I would pay and to take it or leave it and they took it. The installation service was excellent. The installers arrived on time and put things down to protect my floor. They did a good job and were very courteous. I asked them a lot of questions and they answered all my questions.

I had Pella out and I got good information. It was enough to make me make the sale. I went with five windows, a sliding glass door and a front door. During the sales process, it wasn't entirely clear to me that the doors were not Pella products. They were other people's products that Pella sells and installs. Install was fantastic. Through the whole process, both of the gentlemen were incredibly friendly, very respectful of the space, inside and outside. You couldn't tell they were here except that the house looks better. I really can't say enough about them. The service people are unmatched, and I've been very happy with the products that were installed.

I had a good experience with Pella. The installation was good once we got the right doors. They accidentally ordered the wrong ones and had to get new ones replaced. They're expensive, but they're good doors. I like them. They're worth it. Everything went really well. There was a little lack of communication between people, though. I'm still missing a piece that was supposed to come to me. I need to call in and see if they will bring it to me.

I've known about Pella since 1968 when my parents put it in their house and in 1982, we built a house and put it full of Pella. In 2005, we replaced some fixed panels with more Pella. And recently, we had casement windows as well as arch windows installed. The timeline they gave us was correct, which was two months. But the installation was horrible.

I had good experience with Pella before, but I'm not so pleased recently. They feel cheaper than I expected. I have a different type of windows installed, and they're much better than the Pella ones. The Pella ones feel cheaper. I've been wanting to call because I had them installed about two months ago. A couple of them in particular don't close easily. When you wanna lock them, you have to make sure that the top window is fully up. You have to push it up with your hand on the inside. Otherwise, it doesn't really lock well. It's not so good. The other windows feel so much sturdier and heavier. I was disappointed. I don't know if they have different lines and we got the cheapest line, which the sales rep didn't say, but I expected it to be of better quality.

I worked with Daniel and he was very nice and responsive. He came out and did the measuring. The installation was easy as well. They installed a new window for the master bathroom. I was making it larger. The rest of the home is Pella. So, we decided to go with Pella.

I purchased a sliding glass door from Pella and the rep I had was outstanding. Then they had to order the door and two weeks after the first visit, the installers came out and their work was seamless. They even came back for something I messed up on and fixed it. The door's quality is solid and I got what I paid for.

I scheduled an appointment with Pella and I liked the product they sold. I didn't research any other companies. But having other companies that had come by for other appraisals, they looked at my old windows and were trying to sell me new ones. I told them that Pella was already scheduled to come out and replace them. Because it was already after they did the measurement. Pella, the words they used were the Ferrari of windows. So, I felt better about my decision.

I had Pella in one of my old houses and was very satisfied with those. They make a quality product and they had what I wanted and the price was about right. I recently purchased two sliding glass doors. The quality was very good. Very heavy and solid. The installers knew exactly what they were doing. They came out and did a thorough inspection before they even ordered the doors and they ordered the proper equipment to put it in and the extra pieces they needed. It went very smoothly.

When I purchased my home, the home came with all brand-new Pella windows. But after living here for a couple of years, there were lots of problems with the windows. But that warranty was not transferable. By the time I figured out that there was a class action lawsuit against Pella, the lawsuit was closed. I was really stuck. I would not recommend Paula to anybody. The only reason why we put Pella windows in is because I was told that it was going to be significantly more expensive to go with another company because of the size of the windows and we have huge windows at our house.

We had a rep from Pella come out, and her first time went fine. Then we brought somebody else out from another company, and I felt like they were a little more detailed. We brought our Pella rep out again, and I asked her some of the questions that had arisen from the other person coming out. It turned out they had factored it all in but she just hadn't gone through all the details with us at the first meeting. We still decided to go with Pella.

We purchased windows from Pella. We wanted to go with somebody that I could depend on if things weren't right. We didn't like the way the vinyl windows look. They don't look that good. The Pella rep came and gave me some ideas that nobody else did. We got a lot of windows that are fixed. They're like Palladian windows and he said if they're not leaking out there badly or they're not damaged, we shouldn't replace them. It drew the price quite a bit for what we were gonna have to pay. We have 10 of those windows in our house and he suggested that we don't replace those unless they really need it.

I had Pella before and they were nice. I recently used them again and I was a little disappointed in the process. When I would try to open the windows, they would just fall out. There were little pins that kept them on the track and they weren't designed very well. I had a virtual assistant diagnose the issue, then a rep came out to fix it but he had the wrong parts. I was also told they couldn't get those parts. But I paid a couple thousand dollars for that work then I had to replace the windows.

Pella had a good salesperson and a fair price. So, I had their rep come into the house and he looked at everything. Then the installers came in one day and they had to come back a couple of times to make an adjustment, but it was all done in one day. So far, the windows are excellent.

I really liked everybody from Pella who did my last window. I previously bought other things from them and they backed them up. I found them very good to honor a warranty, so I went back. For my recent purchase, a gentleman came out to sell it to me. He told me what they had and offered me a price that was acceptable. Then the day the guys came in to install the window, he came to make sure everything was ok. The guys who installed it were very professional and they did a great job. I will use Pella again the next time I want windows.

I met with the sales guy and their team was awesome. They came out a bunch of times and they did excellent work. I got a sliding glass door with a transom above it. The installation was very easy and the door has outstanding quality. They were professional and did what they said they were gonna do. It looks fantastic.

Pella's price was cheaper and the salesperson was very nice. However, that is where our good experience ended. I'm still having problems with them right now. Last August, we got the quote for our house. The work did not start until November. I had to call them repeatedly from November until about May to get the work completed. The first day we were supposed to have it installed was October. They called me the day of and told us that the person's truck broke down so they wouldn't be coming. They rescheduled for November. November, they told us that they didn't have the door in stock anymore.

Pella has a good reputation and they have a storefront that's not far from where I live. I could go in and talk to somebody about the windows without them coming to my house. They didn't oversell me, which was another big factor in choosing them. They showed me what they had, and based on what I told them, they made a recommendation and I agreed to it. The installation went fine. There was one question about what happens to the window treatments that used to be there. Because I thought they took them down like the shades, they would put them back up, and they didn't, and I didn't see that in the small print. The installer was nice enough to put one shade back. But nothing was told to me about that and I don't know about such things. So, I was a little confused.

The installers of our Pella sliding glass door were very helpful. We like the quality of the product so far. We haven't had any issues with it. It looks good and we've been happy with it. The price was a little higher than what we were wanting to spend. But it was worth it. Their online tool was easy to use. But there could be a few things to update to make it a little easier to navigate.

I have been attempting to contact Pella customer service to have a slider window replaced. I have called several times customer service and am on hold waiting for minutes at a time. When it was finally my turn, the representative was not able to open a pdf I sent and decided it was easier to hang up on me. This is so unprofessional.

We are extremely pleased with the quality and appearance of our new front door. It looks better than expected. The installer was fast and efficient and did quality work. The only thing that prevents me from giving this experience 5 stars is that someone failed to order the vertical piece that is part of the threshold. The installer was able to provide this piece from material on his truck, but it required painting. I had to purchase paint and paint this part of the threshold myself.

We have 18-foot ceilings and Pella finally came out with an electric battery-operated window we could use up top. I wanted it to all match. However, it took forever to get anywhere. The time frame, very slow. The rep came out and looked at stuff, and we sent it to the insurance company. It was time-consuming between the insurance and Pella. It wasn't all Pella’s fault. We waited and waited on the insurance people, and we waited and waited on Pella. It took at least a year. But the people have been very friendly and nice to work with. And the installation process was very good. The guys came out and did it once it had a date. The doors are of good quality except my garage door's seal keeps coming loose and I keep having to have it replaced. Also, it's very pricey. But it's a good product.

Between Pella and this other company, the price was not much of a difference, but it was about the availability. We told Pella what we were looking for and the rep walked through the options. After I met with the guy that could tell us about it, we made an appointment for availability and they started the installation that day. The only issue was we had just paid for our house to be cleaned and there was a lot of mess left. After that, we still had issues with the windows. The cold air still came in. Somebody came out to check the windows to see what was happening. And it turned out that they hadn't insulated the windows on the sides. So, we had to schedule for that, and they had to come back to do that.

We had great service. I love Pella and have recommended them to people. Windows are ridiculously expensive. However, they were all about the same price. But I Liked Pella's presentation. They put our mind at ease about the expense. They had some financing options that we were happy with. So, we chose one of those. Also, I liked Pella's congeniality. They seemed to understand that money was an issue and were mindful of that. And they were as quiet as they could be for installing windows. Everything got cleaned up.

The window that I had in my office had a small leak in it. The current home that we purchased has Pella windows and doors and I didn't like the warranty. They came out to look at it and they said that the window was under warranty, but something wasn't. It wasn't a functional window and it led me to replace the entire window. I was a little upset. I spent $5,000 on a new window when I could've just probably fixed it. It seemed odd to me why all of it wouldn't be covered.

I got doors from Pella, and the installation took about a couple of months. We had to wait because one was the entrance door for the front and the other one was the back, and they were two different sizes. So, there was some extra construction because of that. Now that it's done, the doors add contrast to the house.

We stopped in at the local office to inquire about Pella and then, they sent the salesman out to our home. He explained everything in detail and was knowledgeable. The lady that I dealt with was more like the operations manager who scheduled everything. She was very friendly, nice and on top of things. Pella sent two people to do the installation and it went well. They kept in touch and let us know everything when they'd be coming out and called us before they showed up. We have hardwood floors in the area that it was installed in and they protected that and did a very nice job on it. They also cleaned up after themselves.

I've had Pella windows before. I've replaced sashes because all my windows in the house when I built it in 2001 were Pella and most of the sashes have been replaced because they rotted. I took out a window because I needed new sashes because they were rotten again and I went back with Pella because I seen one of the guys and got a card from him and called, but the experience on them putting in a new window was good. They did a really fine job. My old windows should've never rotted in 20 years. I had a lawsuit against them, but I never collected any money on it because you had to go on the computer and spend hours putting all the information on on the old windows and I did not do that. The look and quality so far look really good. My wife loves it. It's right over our kitchen sink where she can look outside and she really likes it.

I knew that Pella were good windows and doors through experience and advertisement. I got windows for our household and I like the look of them. The installers were timely, orderly, clean and mannerly. We also have some Andersen windows and they have a better mechanism for opening and closing it. It’s a little sturdier and we prefer it over Pella. They were less expensive than the Andersen and the quality was a little bit less, but we're still happy with the quality.

We ordered our front door in December 2023 and the initial installation was in March 2024. We decided to go top of the line because we love our home and wanted a better weather seal. We considered this an investment in the house and expected a product that was commensurate with the money we plopped down. The initial install was very disappointing and included a piece of threshold molding that was green on the end (stood out) and in no way was a high quality choice for that seemingly small but visually loud detail. Additionally at the initial installation, the screen door was not right and made a too-loud-for-what-we-are-paying noise as it opened and closed. Turns out there was a bend somewhere and the installer had to leave with the door.

Whenever I've done work in my houses, I've always chosen Pella because they're good windows. Most recently, we had 17 windows that needed repairs and we decided to go with them. We went to the showroom and the rep was very helpful. She showed us all the differences in the models and we chose one. She reached out afterward to follow up. She came and visited a couple of times. We were very pleased with her. We had to wait six or seven weeks before the windows arrived. The installers came the day they said they were going to come and they did a great job. They covered all their bases and they kept it clean and neat. We were very pleased with the installation and the quality of the windows is excellent.

I live in a townhouse development and we're required to use either Pella or Andersen. One of my windows was leaking and the other one, the landscaper broke it. Andersen doesn't make the windows that have the blinds on the inside anymore and that's what I have on my house. I wanted to replace it with the same thing. The Pella rep I spoke with was excellent. The installer did a really good job too. I was very happy. I would highly recommend them. But they were very expensive.

I had a Pella patio door years ago and I was needing a new one. So, I called them. The installer came in the morning at about 8:00 and he was done by noon. It was expensive but I was happy with it. Also, I was a little surprised that the viewing area was a little bit smaller than before. It seemed like it had a bigger outside instead of quite so much window space.

We had some rotting windows and we needed new ones. We heard good things about Pella from friends so we went with them and the experience working with the sales team and their installation team was not so good. We were supposed to have them installed in the fall. They took all of our money, and then they cancelled the installation. They were gonna do it in the spring and then there was a bunch of drama. The communication about the installation itself was almost non-existent. They sent us the wrong date and it was a month off. It was not a great experience working with the whole coordination of the installation. But the products so far have been good and when we had an issue with one of the cranks not opening, they came and fixed it.

I ordered two windows. One of the windows was cracked from top to bottom. It was delivered that way. They installed both windows and led me to believe all they had to do was reorder the glass. I waited just as long for the replacement to come in as I did the original order. It took almost 12 weeks for me to have two windows replaced. I will never order windows from Pella again. I told all of my friends and family to avoid doing business with them as well. They don't have any problems asking for their money upfront before the windows are even delivered but if you have a problem they struggle to return your call. The funny thing is that the whole time that cracked window was in there was a sign next to it saying Pella Windows. Well we live in a corner house so plenty of people would walk or drive by and see what kind of work you do.

We got Pella Designer Series windows, all casement windows in my house. During my yearly inspection, I noted signs of rot in the lower areas of most windows. I called Pella. What a joke, they want me to pay retail to replace their rotting windows! Amazing! Do NOT waste your time nor money on Pella windows, they look nice but are junk over time. I have some vinyl windows that are doing much better at close to one third of the price. Better with vinyl than with Pella junk! Worst part is: they knew all along about this problem!

Pella came out right away when I wanted to look at the doors. The sales representative was very nice and helpful. We negotiated with different discounts and I got a fair price. The door is expensive but it's gorgeous, solid and quality looking and feeling. We picked a wonderful door and I love it. But they couldn't fit the storm door over the new one. They left that heavy storm door. I had friends move it for me. But I knew that it might not fit. A couple of days after it was installed, I opened the door, and that plate where the notch goes into when you shut the door fell right off and pulled some of the chunks of wood with it.

I renovated my brick English Tudor house. It was built in 1932 and it needed new windows because it had the original windows that were just single pane glass with the weights in the walls. Almost every window in the house was replaced with Pella. They were great. The windows were double hung and casements. I had a sunroom, and it had a knee wall that went up about three and a half, four feet. It was screened in on two sides, and then someone just put glass in there that didn't open. So I got rid of all those panels and I put in two walls of Pella casement windows with a transom over the top of the windows. That little room looked gorgeous. I was very impressed with the Pella windows. After I put in the new windows, my utility bills for AC and heat went down by about a third the next month.

I had Pella mount French doors in my bedroom. It said that they were not painting the walls. But now it's gray all around the door frame because they were not painting it. I would have said that they should also paint the wall to finish the job, but they don't do that. Then when it was mounted, one piece of it was cut too short. So I had to have another team that came and redo it.

I didn't think that the insurance company would go with such a good company. I already had a Pella door. When I heard they were doing Pella, I was thrilled. The techs were very friendly. They were here four days. They did every window in the house except one in the hallway and another in the basement. They're beautiful. I noticed a bit of damage on one window, but I haven't contacted Pella about it. But a manager has gone out of his way. He said if I found anything like that, to make sure I told him so he could get them back here to fix it right away. I wanna sell my house now that it has all of Pella's windows.

I liked the ease of being able to work with the company and the quality of their product. I met with somebody named James and he came to my condo and he did a fantastic job. He was very professional and easy to work with. I've had a lot of other people ask me who did my windows and doors and I've recommended him to them. We had to order materials and the replacement process was maybe two months. And then, for the install, they called and we did the date within the next month. So, for each project, it took three to four months.

I had a very satisfactory experience from the very beginning when they came to check on the windows to the installation. They were all done quickly and very professionally. When the Pella guy came out, he was here a couple of hours. He measured everything. When he left, he gave us the estimate. He said somebody would be back in a couple of days to double-check the measurements.

Our house is close to 30 years old and we needed to replace three doors and roughly 20 windows. Pella did a great job. The craftsmanship was all was done very well. They came back by a few weeks later and looked at stuff and made adjustments. They seemed to be pretty thorough about that. The only complaint I could have was that when we did the doors, it was right in the middle of COVID, with all the supply chain issue. It took six months to get the doors in. So it was a pretty long wait. But when we did the windows this year, it was much faster. Almost all companies were suffering through supply chain issues at that time. But the work was done well. Everything seemed to be pretty good. It was pretty expensive. It was a lower bit than Andersen, but higher than everybody else.

We did our sliding glass door in the back first last year. We had a good experience. And we had four more windows that were out of date. So, we decided to invest in that this year. We went to Pella and I was pleasantly surprised. There was no pressure. We have used Wyatt twice now. He was, "Okay, I understand you're on a budget. What's the bottom line here? What can we do?" He was very transparent and it was easy to talk to him. I felt we would get a good product.

I had a Pella window for years and it needed to be replaced. I like that the bow window had shades in it because it's on the south side of the house. So, I wanted a window with shades in it. Pella was the only place I could get them. The man that first came here explained everything. He did a really good job. My only problem with the whole thing was the weather. We have a long driveway, and the people that came to put the window in did not have four-wheel drive truck, so they couldn't come in. It took an awful long time to get the whole thing done.

I used Pella in the past on a previous job. I was very happy with the work and the guys, and the price was very good compared to other people that I priced it out against. This time, I had two gentlemen come for the consult. They brought their computers. They showed me pictures of different doors. They were very helpful. They followed up. I even had a problem with the door, and they had the sales guys come back like a week later and fix it. So, they were very attentive.

The rep was very professional and knowledgeable during the consult. We purchased a picture window and the gentlemen who came for the installation did an excellent job, cleaned up after themselves, and showed me all about the window. It was a very good experience and the window is beautiful. They put a whole new molding all around it and it fits right in. They adapted to my old window very well.

At first, we were okay with the sales rep but I wish he would have had a little bit more experience to guide us. Our windows are strictly east and west and it would have been nice if he suggested having a darker insert on our blinds because have creamy colored blinds and they don't hold out any light. Also, he told us we needed to buy these special windows because they'd reflect the sun so we bought those but they still let the sun and the heat in, which is what we really wanted to eliminate. We were really disappointed in that.

I got sliding glass doors and a double front door. They gave me a timeline of six weeks for the replacement but it was done a little bit before that. When they came out to do the install, while they were very nice, they struggled with the framing of the front door. But they came right back out and they took care of it and did a whole new framing on the front door. Pella is very good to work with, they stand behind their products, and the product is great quality.

When we called Pella, the salesperson was able to come out quickly and I liked him. Pella had a great selection and a nice showroom. The reps took a look and gave us some options on what would be appropriate for our style house, the price range that we were looking in, the whole process that it was gonna take and if it was a custom window, how long it was gonna take. That was in October of last year. They were very thorough and comprehensive. Then, Pella sent somebody out to measure and he did. But then, they sent somebody else out to measure. We went to the showroom to pick out exactly what we wanted and they custom-made exactly what we wanted, which was great.

The presentation was very informative and clear, and the reps were not pushy. I had nine double-hung windows installed and the installers did it in one day. They did a very good job and I was very happy when I saw the windows in place. I would recommend Pella.

We love our slider from Pella. It's great. I really like it a lot. It's expensive, though. I paid $6,000 for a slider, which is a lot, but it is really nice. The installation was good, too. The installers were helpful. They did their job and they got in and got out.

I'm very much satisfied with Pella. Product-wise, everything looks good. They also followed up and updated me on the status whenever they were late or whenever something was not working. The installation went perfect, too. They did a good job. They were very clear about what exactly the customer needed. They understood the customer requirement and accordingly, they delivered the product. I will definitely, in the future, if required, go with Pella again.

I've had a very good experience with Pella. I've been buying Pella for 30 years now. I first found them in Better Homes & Garden. I got a nice-looking window recently and my experience with their rep was fine.

We live near the airport and down the street from elementary schools, so we get a lot of noise from trucks and planes. We decided to purchase sound-canceling windows from Pella but in actuality, the windows haven't made much of a difference. They have kept the weather out and we're not feeling the cold like we did before, but the sound still comes through. Also, we were more impressed with the person who installed the windows than the person who sold them to us, because the lady who was helping us was hard to get ahold of. Then, we changed the coloring of the windows, and installer caught it and corrected it in the system for us.

Our back door was deteriorating and it needed to be replaced. We told Pella's reps what we were trying to do and they gave us the options available. So, we relied on them to provide the best design and it worked out for us to follow their lead. We knew what we wanted and they were able to provide what we were looking for. The installation people knew exactly what they were doing and they got it knocked out in the time they said they were going to get it knocked out. The only problem was that when they delivered the door, they had two different colored hardware on it. So, that was an issue that we had to work through. But Pella stepped up and took care of it for us. So far, the door seems pretty solid. It's expensive, but if you want to get something halfway decent, you're going to have to pay for it.

We had Pella windows, and they were old. We had them replaced and installation took a week. The installers were very good. They told us what they were doing, kept us informed and cleaned up their mess. I like our windows. They were very expensive, but we knew that going in. There was also a Rocky Mountain rebate and it was hard to get a final invoice. It took four phone calls to finally get something in writing that was our final invoice.

The consultant, Chase, was awesome. He answered all my questions and addressed every concern I had. We did a replacement on the foyer window. It was a crescent moon, so it was a special order and it took about five weeks till it was made to the specifications. The installation team was awesome. They cleaned up. I wanted the window to look exactly like it did and it looks absolutely better than it did before. I have been recommending Pella.

We have Pella patio doors and we're very happy with them. We've had them since we built our home in 1976 and they are still perfect. We knew they had a good product, so we called them out to purchase a big bay window. They gave a presentation and explained everything. The installers were professional and they got things done in half a day or so. We're very pleased with what they did and how they did it. The price was high, but we had other estimates from other companies and for the quality, Pella was reasonable.

Pella's sales guy was very professional. He listened and understood what I was looking for. He gave me several options and worked with me. The installers replaced one big Arcadia door sliding door and the installation took two hours. They did an excellent job.

Pella's rep was very professional and I bought whatever he recommended. He knew more about the windows than I did and I'd use him again. I was told that the windows I ordered would come in 90 days, then the installers screwed up a little bit when they first took them out. But they got the second one in there just fine. Also, the first one took a little bit longer than it should've, but it all worked out.

We've enjoyed Pella, and we really appreciated our local sales reps from the Nashville area, Nicole and Jonathan. They did a great job taking care of us over the years. They came down and visited with us in our house and took measurements of the windows and showed us what their product offerings are. Pella was able to work with us and do four or five double-hung windows at a time. We did it in phases, and the product didn't change between the first and last phases, which was nice.

I heard about Pella because it's so advertised, and I did some research online and saw good reviews. I chose Pella from talking to a couple of friends and doing some very light research in the area. The consultation was awesome. It was a very knowledgeable experience, and every question and concern that I had was immediately addressed. The installation was very timely too. I had experts doing the whole thing, and it was one of the most comfortable interactions that I've had with somebody in my house doing work on stuff. The whole experience was very well done, professional, and comfortable.

I called Pella, then they came out and did a bid. It was fast, and there was no pressure. I wasn't here for most of the install, but after I opened the door and got them in the house and they were working, it seemed to go fine. So far, I love the windows. They look much better than my old windows. Pella costs a lot, but it was cheaper than the other folks I looked at.

Horrible!!! I contracted this job with Pella out of Grand Rapids Michigan. The project manager is Sarah ph# **. She is positively a joke, I can only imagine how or why she stays employed. It is a mystery since she treats her job like an afterthought. This is a franchise not a Bona Fide Pella store owned by Pella. I paid over 30k for 4 new sliding doors by Pella. If this is the kind of work Pella does it’s shameful. The installers showed up to install the doors. However when they installed the first door it had a split in the door, they were given the wrong trim for the doors, no locks for any of the doors, the wrong colored handles.

Outstanding experience from the initial assessments through follow-up after completion. Very professional and competent staff and windows look/work great. During the assessment, the staff was patient as we looked at various options and other companies. They offered a great finance plan in addition to competitive prices and discounts for two other couples in our HOA who was doing the same thing. Great value and experience all the way around and would highly recommend.

This is our second time of using Pella and plan to use them again in the future. Our first order was a new sliding door. The most recent order was a dining room, kitchen, bathroom and bedroom window. We are very happy with the quality of the windows and the service and workmanship are amazing.

Our experience with Pella windows was very pleasant and refreshing. From Tyler the salesman to the installation crew. Everyone was pleasant and professional. The installation crew did a great job and cleaned up after. The only issue was the trash pickup. We had to cleanup glass in the driveway and road. Customer service was a 10. Again a very pleasant experience!

I picked out the 2 over 2 window sashes for all windows. I saw in the order that it was incorrect and brought it to the salesperson’s attention. He said he would “fix” it. They arrived incorrectly. I brought it to the installer’s attention immediately. He said they were easy to “switch out”. But continued installing incorrect sashes. When I spoke to the manager, he said it was my fault and I signed a contract, was unwilling to correct the mistake. I spoke to someone in customer service who also claimed it was easy to switch out but here we are today with an installer who has showed up with two handles that were never installed but none of the correct sashes. Also the custom oval light was botched and I was told after the fact that it was due to rot. If I had been told about the rot, I could have addressed it and had a contractor come to finish it. I will be contacting an attorney.

Like everything else... Once you get your money you become a ghost. I don't like my windows...They don't work properly! No instructions! I won't ever recommend Pella. The blinds aren't closing tight to keep the sun out. The locks are so hard to open. I have to ask for help.

I recently had an entry door from the garage to the house installed by Pella. The contractor who did the work botched the install and packed up and left before I could examine the installation. Beside leaving a mess, the door molding color did not match the original trim, they broke the linoleum, they left big gaps between the mismatched door molding and the original wall molding, the new mismatched wall molding has cracks and gaps, hardware screws put in a bit crooked, didn’t install the dead bolt door plate, left a gap under the door that you can see the light through, left the debris laying around in the garage and outside in driveway. The Pella rep said they would make it right. Never Pella again is my new mantra. Should have listened to my inner voice and used Andersen again.

Everyone from Sales, Installation, Customer Service and Service personnel treated us with respect and made us feel at ease. The workers showed up on time and treated our property with great care. We are very pleased from top to bottom. We would recommend Pella to anyone who would ask us. Sincerely, Rick and Jeanne

We had a new door and window sidelights installed. For the door to lock we have to push hard on the door then turn the lock mechanism. It will not lock otherwise. I would appreciate it fixed. When we spend $10,000 on product I expect it to work properly.

Our experience with Pella was perfect. Our Sales Rep, Charlie **, did a great job when he came to our home for the initial sales meeting. He showed us the features in the Pella windows and talked us through the process and the pricing, explaining everything very clearly with no hard sell. We especially liked the hidden screen feature which we ended up getting and love. We pretty much made our decision to buy at the end of this first meeting, and we’re able to get everything we wanted at a price that fit within our budget, which was great.

Pella made a mistake: our front window is in obscure glass. May 15, 2025 we were told 4 weeks to correct their error. We are now being told Aug 12, 2024 and have waited over a week for a return call with no response. We are not happy - trying to be understanding that mistakes happen, but we are now past 4 weeks and no return call as promised-- highly disappointed! Not being able to see out our front window is not enjoyable and is a safety issue!

From initial consult, to measuring for the project, to final installation you guys were complete professionals. When unforeseen eventualities changed the scope of the project, the installation crew consulted with me on the fix, went to a local hardware store for the additional materials, and still wrapped up only an hour and a half beyond our original expectation. I'll add almost as an afterthought that the large picture frame window add a wonderful feature to our house. I happily plan on using Pella again next year for other window replacements.

We needed windows replaced. We were having siding replaced due to storm damage and thought it was the perfect time to replace the windows at the same. The Pella sales specialist did not make it out for the initial appointment due to weather. We told her we had someone out a year earlier and had it quote still so we sent it to her and she used it to give us an updated quote. We e-signed the her updated quote within days. Windows were installed about 6 weeks later. When windows were installed I felt like they were loose. There was a lot of play in the double hung. I expressed my concern with installer and he told me the double hung fit little loose. The more I looked at the windows the more unsatisfied I was. Windows that fit loose??? How is that energy efficient?

Very good service from start to finish. We like our 6 new windows from Pella with hidden screens. We replaced windows installed in 1946 on the first floor of our two story home. Sales rep Mike was very helpful and easy to deal with. We plan to use Pella again for 2nd floor windows.

We had windows installed the middle of May. The very front window that faces the street has a big hole in the glass with a big Pella sticker. Not to be fixed till Aug 1. We understand the glass comes from greenfield - a terrible tragedy. However we have 2 other pieces on different windows that need replaced. Just assumed that we went with Pella windows and things would be better addressed.

We had five windows replaced Spring 2023 and two windows replaced Spring 2024. Leslie was easy to work with, coming to our house both times, and explained the process completely. Workers on both jobs were efficient and professional.

Had a brand new Pella window put in our Living Room. The other window had been there for 57 years. It was the top of the line then when we put it in, but it just finally gave out. So glad to have a brand new window that I don't have to worry about dropping the glass.

The Pella installers were very professional and very intent on making sure the windows were installed with precision and with utmost care. The windows are perfect. We are super satisfied with the quality of the windows and the professional installation. The careful attention to protect items in the room and the cleanup at the conclusion of the job was fantastic.

We had a wonderful experience with Pella, from the initial assessment and consultation, to installation and project completion. The agent that we worked with upfront was responsive and pro-active to help to design exactly the windows we that we wanted. The installation crew was kind and thoughtful and worked to ensure that all of our concerns were addressed. We had several aspects that required a bit of special attention and the regional installation manager was extremely helpful to ensure that these items were promptly and fully addressed. We couldn't be happier with our new windows and receive so many positive comments on them.

We are happy with the windows, and installation was ok. On at least two windows, there is a gap between the bottom of the screen and the window frame. On the plus side, The interior trim is outstanding, a beautiful job matching the color. The crew that installed it was efficient, there were 9 of them, so the job was completed in about 8 hours. The crew supervisor was the only one who spoke English but was very friendly and courteous. Overall, we are happy with the windows.

Everything perfect!! Great salesman Mike! Installers did excellent job. On time installation. Stucco guys did great job. Windows are even cool when touched. Will be using them in future once I am able to afford more windows. Have family member who just built new house. He has had nothing but trouble with his windows. When I touch them they are warm not like Pella. Could not rate any higher!

Our installation team for a six-window project was on time; they were kind and courteous and cleaned up when the work was done. The windows are a great quality, and were much needed in our old farmhouse. We dealt with drafty windows that were no longer square, so these new windows have made us feel like we have a new home! Would certainly recommend Pella, their products, and their installation teams.

I engaged Pella to replace 18 windows in my 1946 home, after soliciting quotes from three other vendors. I was completely satisfied with the service and products I received. I was particularly impressed by Mitch **, the sales representative with whom I worked, and the two installers, Vladimir and Oleg. I love our new windows.

Good communication from installer and so far seems like excellent work during removal of old windows and installation of new windows. Installer completed work in time frame he indicated at beginning of project. Installer showed up on time each morning and outlined which windows would be replaced each day so we had time to remove blinds and furniture in his way. Installer demonstrated window use and how to install screens.

100% perfect in every way--first visit, final installment. My only frustration is that your financing company GreenSky doesn't know what they're doing--they mis-send invoices; then they dun me for payments though I have already sent them. They have 3 addresses and if I don't magically know which is the one I should send the payments to, it takes 3 weeks for them to finally catch up with the check. They call me constantly and though I resolve the situation with one person (after an hour of intensely correcting their own errors, which they admit), another one calls who knows nothing about the earlier calls. This is a horrible way to begin a relationship (with them).

I love my new sliding glass door; it’s really beautiful. It was a long process mostly slowed down by my HoA approval. Everything went well and they kindly worked around our hectic work schedule. I appreciated them being flexible. It had the sales visit, the formal measurements, the installation, they even had stucco repair and then an inspection from the state and then the post inspection from Pella. They made sure everything was done properly!

Both sales & installation were first class. Each were very professional and pleasant to have here. We had 3 door walls installed by Pella years ago, that went very well also. It was good to see that Pella is remains a good company to do business with. No high pressure sales and the installers kept everything neat and clean. We are very satisfied with the product and its quality.

On both the Reserve and Lifestyle sliding glass doors I purchased from Pella, the still panel's free edge board (vice the edge against the frame) is pierced by staples down its length. I would think that, considering the absence of exposed fasteners on the remainder of the door, that either it is impossible to attach the board with a hidden fastener, or, this is a production step that is being overlooked concerning quality. It is difficult to match the grain and color of the board with retail wood putty. I'm working on trying to pre-stain the putty before I finish staining the entire door. I'm surprised that Pella continues to turn out products manufactured in this manner, given that the rest of the products construction reveals so much thought by its flawless appearance.

From ordering to installation, Pella was great ! Our new windows look good and make the house quieter. We would recommend Pella to anyone who asks us about windows. Pella has given us the window style we were looking for and the color that fits our decor. Thank you for the great experience and the high service level you provided!

The install was great and the quality of the product is great. The Pella office and getting this set up for install was difficult. They kept saying they called and left me messages which I never got. There was a delay and a snafu with asbestos clearance which wasn't really the office's fault but screwed up the actual install date. I purchased and paid the whole price in August to get the tax free weekend rate, only to have the actual install take place in May. A long time for my money to sit in their accounts. Anyway, the product is good and I'm glad it's done.

Everything about this experience from the outstanding salesperson, to the installers, to the windows themselves was first rate. Also took advantage of the 5 years same as cash. Replaced virtually all of the windows in a 1950’s house using both vinyl and fiberglass and couldn’t be happier. Replacements including a few windows that a previous owner had installed using an inferior vinyl product from a competitor that wouldn’t close properly. Highly recommend.

Our new windows are absolutely stunning. Very impressed with the quality and craftsmanship. I love the way that we could choose one color for the interior and one color for the exterior. The color choices were beautiful. The windows were worth the installation wait. We replaced every window in our home. We loved how exact and custom they were done. Especially the seals on the installation.

From our sales associate to the measuring technician to the install team, we had a very knowledgeable, professional team. Each step of the process was made easy, understandable, and accurately. We would certainly recommend Pella Windows and Doors.

2 slider doors were installed wrong. Left needs to go to the right. Right one needs to go to the left. 1 door was received and installed with a grill inside the door broke and hanging. Called customer service for compensation for their mess but they said no, they will replace both doors on July 2. That's the way it is. It's business. They want their money-install it quick and leave.

We love our front door. The workers got it installed in a day and did a wonderful job!! They were very professional. They also installed a door going into our garage. The salesman was very helpful in helping us pick out the door style and color to match our new siding.

We were a little apprehensive in replacing our picture window, but it needed replacing. Now we are glad we did and did it with the Pella folks. They did a great job with installation and the window they made looks great on our house! The window design is the best of all the windows in our subdivision, in our opinion. Thank you, Pella!

We had three exterior doors to our home replaced by Pella. One went exactly as planned and was installed easily, on time, and with no difficulties. Our slider door to the deck and the French doors into the backyard both had fairly significant issues. First, the casing for the French doors was measured incorrectly and when ordered, did not fit the opening. The first replacement came cracked, and by the time the second arrived, it had been three months since the original install. Second, the slider door was installed in such a way that the screen would not latch - AND it was discovered that the door had never been sealed with caulk and we had some significant water leakage when our house was being prepped for paint. Pella did ultimately resolve all of these issues - but they were all 100% avoidable. Our new doors look nice and are now fully functional - it just took way too long to get there.

We replaced 23 windows, BIG mistake using Pella. Have never been so dissatisfied with any contractor ever!! Windows were to be replaced from the outside, for 2 windows they had to remove the outside molding, nightmare of all nightmares. Our home is very well taken care of you all have ruined it and yet to correct the errors!! I have asked repeatedly for our home to be put back in the condition it was found. I have written 2 different emails to Pella, responded to 2 other "how did we do" surveys and have not gotten the respect of even one response, how rude can you be!!! Now you ask for another review. REALLY!!! How about the courtesy of fixing our home? Is that a good enough review for you?

No order number, was an invoice number ** or a contract number **. Had 2 patio doors delivered on May 25 to be installed. Installation guys came that day to install but we're missing parts for both door handles. I'm still waiting for parts to show up to finish the installation. They were in a big hurry to be paid and like a fool I paid them the balance. If I hadn't paid I wonder if I would still be waiting for the parts. Very disappointed. Will never deal with VerHalen let alone Pella again.

Our Salesperson, Weston **, ruined the entire experience with Pella. Once we signed the contract he never reached out again and never responded when I reached out! The product was delayed by months and we were never made aware. The customer service person tried charging me a fee to hold the door in the warehouse because we were out of town and couldn’t schedule the install when Pella wanted to even though the door was months late. Would NEVER recommend Pella.

When our old door was removed, the contractors did not follow lead containment protocol as stated in my contract and (extensively) during the sales process (photo attached). Our home was built in 1915 and I had to sign a document acknowledging the presence of lead and was given a multi page pamphlet on the risks of lead contamination and what Pella does to mitigate it. I called the health dpt and testing done during the project/prior to lean up confirmed high levels of lead.

The original sales visit was great. Install went smoothly. There was debris left outside from the install that I would have assumed would be removed and trashed by the installer. I emailed Ben ** twice and now that the sale is complete he never responds. Not good for the overall experience.

I like the products that I have gotten through Pella, however it's been the customer service and communication that has left me with a sour taste. One of my biggest disappointments was with the install and it not being communicated why something was done differently than what was agreed upon or the large amount of effort that I would have to do to get a response from Pella, still waiting on a correction. There has been no follow up from Pella, it's always been myself trying to track down any response to attempt to rectify the situation.

Partially my fault for ordering the doors separately (not at same time) but I think it was 5 or 6 visits total to install two doors. The border of the sliding glass door was extremely rough - I'm shocked that Pella would leave it as it was jagged and a bit dangerous. They sanded and it's good now but the process was not the best.

Pella windows are fine in the summer. The problems arise if you try to install a window AC. Pella seems to believe that everyone has Central AC. It is extremely difficult to place a Window AC correctly in a Pella Window. With the Vynil Windows, it is a real chore to get the Window out if you want to remove it. It involves two latches that have to be banged in in order to place the window back. Overall I am very disappointed in the quality and design of these windows. I spent $23k on them and I hate them.

Don't bother with this crap company. Their warranties are garbage. They tell you things are covered, then proceed to charge you $100s to have someone come out to take care of any warranty issues. Don't even bother if something breaks outside of the warranty. I had a blind break in a sliding door and they want to charge $700+ for a single blind!!!! They might as well ask for your first born child as well. I have three Pella doors currently, their products will never be in another property of mine again.

First salesperson, Eric, was very helpful and spent an hour walking through options with us. I emailed him back and forth a couple of times ironing out the details of our order over the next few days. Fast forward a couple of weeks, we had not heard anything. Turns out Eric was moving regions, so Steve took over. He came out that next week to double-check everything and all was fine. Install crew, led by Kevin, was fantastic, super professional and friendly, and did a great job. But, we had to wait about 3 extra weeks to get the trim finished because according to the installers, the sales order was incorrect. That part was frustrating since we could not order window treatments until trim was complete. Overall, it was a great experience, but the sales process and ordering ended up being a pain. I would still order from Pella again in the future in spite of that.

We built a new home. We ordered directly from Pella, 8'x12' - 4 panel sliders & they were not cheap. Vinyl clad on exterior and natural pine on interior. Loved them at first. Then after just 11/2 yrs we noticed some mold on the interior trim. The doors were leaking. We called Pella, they sent out a rep & he told me all the bottom wood panels had warped and allowed water to penetrate. We hadn't seen the water because we also have screen sliders inside and it hindered seeing the water puddle in the track. Now I find out they'll replace the doors but charge $4,600 labor & they would throw out the supposed 10 year warranty & give us only 2 years on the new doors. Makes the warranty absolutely useless!

When Mitch came to asses our property for window replacement he was efficient kind and very knowledgeable. We found the process quite easy and the option for zero percent financing was very attractive. He walked us through the whole process and was very prompt on returning all of our calls. Your team in installation was equally efficient and ultra professional. Victor and his helper wasted no time putting in our new windows. One window needed rot fixed, once that contractor was done, Pella return very promptly to finish the job! Thanks again!

The Pella guy was excellent. He came out and measured, and was very quick to get out here as well as to get us on a schedule. The installers were out here and were done when they said they were gonna be. They did a great job. They fixed eight big windows and the quality was wonderful. The energy cost savings are gonna be tremendous. We already saw that in Spring but we had one set of the windows that were done before Christmas because the seals were bad and we saw a $100 drop in our bill. I've had Pella Doors done too and we had two Pella sliders that were removed, and they put in French doors, which were gorgeous. That was our first project and the windows were second and third projects.

Pella installed seven larger windows on the first story of our home. Three were operable. While the product itself has met expectations and the basic installation carpentry was performed capably, despite challenges with regard to our stucco siding, the paint and caulking finish out was poorly done. For the price we paid, that should have been done by paint pros and not by the carpentry-oriented installation crew. We were also disappointed with the sales follow-up. By comparison, we had twenty windows installed flawlessly by Pella's primary competitor, Andersen, in much harsher conditions. They would have received a "5" rating versus the "3" shown herein for Pella.

We loved the style and look of the windows, but soon experience failures. Customer service is a nightmare. You have to pay to have them come look windows and door. Two doors in particular keep rotting on the bottom. I have too many negative experiences to take the time to list them all. Had I known it would continue for years, I would have gotten a lawyer. The last time they came, they were bringing doors to replace those two prematurely rotting door. They said they brought the wrong size. Left and didn't come back.

Pella's reps were great and getting set up with them was very easy. They were quick to respond and quick to set things up, and always followed through with where they were in the process, like when the door would be ready and when it would be installed. We ordered a door and the installation went smoothly. I went with a door with a smaller window so that people couldn't see into my house. So at first, it seemed to be so dark in my house and that was the biggest thing. It was a shock but it had nothing to do with the door. It seems to be good quality though the price was a little high. Pella was everything I needed them to be, so I would recommend them.

My purchasing experience with Pella was good and easy. However, a couple of quality issues could have been handled before they were ever sent to our house. One of the windows has built-in blinds and the blind control was on the totally wrong side. The screen was meant for it to be on the correct side. They should have caught it because it was a casement window with double panes. The blind control mechanisms should have been on the opposite side of the window. It was an obvious screw-up. But other than that, the windows are great. They also got right out and fixed it. The warranty that they offer and the follow-through from Pella speak for themselves.

We told Pella what we were looking for. We were looking at the way we wanted the door to swing and Pella showed us various options. They did an in-home consultation. One installer didn't speak English. The other one did. The only thing we weren't pleased with was it seemed they rushed to get to their next job, and they didn't make sure that everything was completed fully before they left. They did a good job initially installing the door. But when we left, we realized that we couldn't open the door fully. Had a little stickiness to it. They had to come back a week later to fix it. They were able to fix it within an hour. It's a very solid, quality door.

We have a sunroom off of our kitchen that overlooks a deck so we got sliding doors. Then, my downstairs basement is a walkout basement. For both those places, we used to have French doors and replaced them both with sliders. The handle part of the Pella door got oxidized quickly but they replaced that. So that was handled good and we’re very satisfied. Right now, some of the stripping of the bottom of the door are also coming undone. But we haven’t had time to call. The experience with Pella has been very good. My sister got Pella and my neighbors as well just because of experience.

We had a cold snap and it was brutally cold here for several days. The temperature of the Pella windows that were in the house were 75 degrees on one side and well below zero on the other. The windows were about 30 years old and after several days of that, it popped and there's a pressure crack in the pane. Unfortunately, it's a three-window section, 5-foot tall and 8-foot long so, it had to be replaced. We called the same Pella office we used before and their rep showed up when he was supposed to. He went through what we had, brought up an estimate of what it was gonna cost to replace it, and got all of his measurements done. You're paying for quality when you get with Pella, so you're gonna spend a little more money but we feel like it was well worth the money that was spent.

This was our first time using this company. We love our windows, especially in such hot weather, the rooms feel much cooler. Outside noise is also reduced. The quality of the windows are excellent. The installation was done by two brothers. They are very organized and experienced. When they finished everything was clean and spotless. They were both very friendly and respectful, and answered all our questions through the process. We wish all contractors could do jobs as well as this.

I had a Pella Representative come by the house to sell me these windows. They came up with a price that was agreed upon. He said he would hold for me for a price on a text for up to a year. I texted back about 28 days later to go ahead with it and never got a response. Called the Showroom and they said they would get back and never did. When I finally got a hold of the representative they said they would book another and also never called me back. I had to call them at which they said they couldn't honor the original quote and the prices had gone up.

We replaced most of the windows on our home. The price to do ALL of our windows was way out of our budget. Our new windows took about eight weeks to arrive. They are sooo much better than our old ones. It's so nice having windows that operate properly. I thought the installation could've been a little better. I was told all holes will be filled/caulked and they weren't. I was also told they would put the frame on the outside for when we had new siding put on the house, that was also not done.

My sliding door blinds were crooked when installed on 3/20. I contacted Project Mgr Josh ** about this & received a terse message that he had referred it to Service Dept, & I would hear from them. I also emailed Ryan **, Gen'l Mgr of Operations, about this & as of this date, 5/27, (10 weeks later) I have heard nothing from anybody. I haven't asked for any compensation, but now I believe it's justified!! I can't believe you can treat your "valued" customers like that & stay in business.

Purchased all Pella windows for our new build. Special order due to sizes. Double sliders leaked from day one! 3months now and sliders still leaking with no repair from Pella and screens that don’t fit! Trying to contact Pella and have someone actually help us is horrible!! They had no problem taking our money but they could care less that our new flooring keeps getting damaged from the continuous rain we keep getting or the fact that we can’t keep our sliders open on nice days because we have no screens to fit these expensive sliders. 3 months and we keep having to beg them to contact us. Finally got an email, NOT A PHONE CALL saying they will fix by the end of 4 months. Really, you call that customer service for a very expensive product? Ridiculous!

The first door that was installed was defective. The second door seems hard to open, but Pella says it operates correctly and that it will get easier over time. The second door has a horizontal scratch on the interior side. I'm not sure if that happened in shipment or during installation. Regardless, the Pella representative told me the scratch has to be visible from 6 feet away before they would replace it. My dining table is two feet away. I have had Pella products in the past and have been very happy with them and they operated much better than the current one. After my recent experience working with the salesman and management from the Pella store I will no longer be buying Pella products. I will not even purchase another house that has Pella windows and doors installed in it because I don't want to go through the hassle of trying to get something repaired.

Overall experience was very good. Salesman (Timothy **) was very pleasant and helpful. Installers were excellent. Windows are beautiful. A few hiccups: black finger smudges on interior kitchen wall, some sort of white putty material dried into white carpet and a black streak of epoxy/paint on one of the large picture windows. Would be helpful if someone from Pella could come by and clean that off.

Ordered 6 new windows to replace our old windows. Size of windows were correct to fit rough opening. 1 window arrived with broken glass. 3 windows were manufactured incorrectly with a bow in the middle not allowing to set in opening correctly. 2 windows were installed. Windows were reordered and installed last week. Everything was manufactured correctly and installed. However, 5 of the screens need to be replaced. 2 had screen tears. 3 had bad frames that did not fit correctly. These are now reordered.

Nicholas our salesman sold us a PELLA DOOR that had GLASS you could not see inside the house. He did not tell us it was a not PELLA but another brand. PROVEY or something else. He showed us pictures of the glass that we could not see inside the house, which was the selling point that made us buy the door. The day it was installed, I told the installer's manager it was not correct not to install and he said it was too late. I called that same morning and spoke to a woman who said Matt sales manager would call me back and he didn't call until after 5pm when the door was already installed.

I like the quality and the price of Pella. The reps who came out were also professional and thorough. The installation was a relaxing and very good experience. So far, I'm satisfied with the product.

When we bought our current house, it was an old house and it hadn't been updated very much and most of the windows were very old. However, the previous owners had replaced a couple of them with a new Pella Architect Series windows. They must have replaced the ones that were in the worst shape, but left the rest. But we really liked the replacement windows that they had installed. When we got around to replacing the rest of them, we thought we should consider Pella so the windows all match and they seem to be good quality. We've ordered a bunch of them over the years. With one exception, we've been very pleased with the products, the installation and the service.

Install date came, installer showed up with one broken window and short another window. This is our second home to install Pella windows in. The install in Centerville Utah went terribly wrong and dragged on forever. I was assured the install in our Gilbert home would be perfect. So much for that. No third chances. Now the job may be complete by the middle of July. I really don’t know how you stay in business with so many problems. Job is fully paid for and the job is certainly not completed. Unsatisfied in Centerville Utah & Gilbert Arizona.

Order for front door and multiple Impervia Windows done November 2023 with Kelly **. Assured that order would be ready and available for installment within 10 weeks at most since order. As of today, 6 months after, project STILL incomplete due to missing one window and most of window trims, incorrect glass windows placed in front door, plus a failed initial county inspection. Customer support terrible, very poor communication, unless I personally call to follow up. Currently working with customer service supervisor Ms. **, to hopefully finalize project as expected.

I purchased nine vinyl windows and it all happened fairly quickly. There was a problem with one of the windows where the inner sash didn't fit and so there was a small current but they came back and fixed it. It was pretty painless with Pella.

The trials and tribulations of getting a project done: After encountering a challenging obstacle in obtaining a reasonable estimate for our residential doors, we explored various competitors across Indiana, only to find that each estimate exceeded our budget. Our search for a fair competitor with exceptional service led us to Pella Windows & Doors of Indianapolis.

After waiting 6 weeks for the replacement sash, the wrong sash was delivered. This is after the Pella rep came to the house, took measurements, and verified the actual product number. Even so, the incorrect sash was delivered. And now Pella is starting all over again. I would have thought more of Pella. NOT HAPPY.