Pella Reviews

I ordered some window parts directly on the Pella website. Before I ordered I made sure the arrival date was going to work for me. It's been 15 days since I ordered today so I contacted customer service to get an update. Customer service told me that the parts won't ship for another 15 days and will take 7-10 days to arrive. I told them that it wouldn't work for me, the parts are taking over a month more than what was scheduled at the beginning. I asked them to cancel order and refund but they are refusing.

The Sales manager sold us our doors over the phone in January 2023. He told us we should receive them in 2 months. That's reasonable. We finally had them installed the end of April only because I harassed the project manager team. I had to leave numerous phone calls and emails. No one returns calls. Finally the day comes for installation to find out one door is damaged. However the installers were great. It's now July 31st and again it's us actively calling Pella in Jacksonville to find out about our replacement door and when to expect it to be delivered. No return calls. We finally get an email for October for installation. Not happy!

I am reviewing Pella Windows & Doors of CT and NY. My order took over 1 year and 5 months to complete, with a comedy of errors along the way. Mistake on window counts on the original order, resulting in an approximate $10,000 increase to the order cost. There were extensive delays for the windows to be shipped (not the Pella installer's fault). Installer did not call before arrival for the delivery of the windows (as promised). Installer ignored my instructions for the window staging location in my garage (could have been avoided, had I known they were at my house, delivering windows).

I purchased five Pella Architectural Sliding doors for my lake house. One of the screens stopped retracting so I called Pella service. The guy came out and said I needed new springs and Jennifer would send me a quote. I received the quote to a tune of 1800.00 dollars to replace the entire roll screen. I wished I had never purchased Pella.

I have come to know that my 2011 contractors (cheaper) door offered more quality than this door I purchased 8 months ago. If you are searching for a door make certain that if anything happens to the glass that it can be repaired. My nearly $400 door, not including handle (separate purchase) met with someone’s pellet that was shot into the lower glass pane. Shattered.

We purchased a door from Pella, the Orlando branch, over 2 years ago. Last year we finally got the door installed, the door was not inspected prior to delivery and installation. When the door was being installed, and our previous door was already removed, we noticed our new door was damaged. Pella order a new panel and a year later we are still waiting for the them to fix the door and complete the installation job that was not finished.

Called Pella about a shade not working properly in one of our sliding glass doors. Rep said it would be 90.00 to get shade sent and watch video as to replace. Or it would be 195.00 to have a tech come out. I said send tech out. Marked calendar for 2 months later appointment. Didn’t hear a word until 15 minutes before tech showed up.

AJ was polite, knowledgeable and professional when assessing my Pella windows and fixing the malfunctioning hardware. I had no complaints and was very satisfied with the Pella service AJ provided. Thank you!

The worst experience of my life dealing with this company. From the day I was sold these awful windows and doors (for $100k) and now they are all cloudy inside. They have only been installed for 1 year! No one calls back and offers ZERO resolution. DO NOT buy anything from Pella. Worst experience ever.

I had Pella window installed (around 50) when I remodeled my house about 9 years ago. I opened one window that I had never opened before and discover that it would not close completely or lock. On closer inspection, it was evident that the window locking mechanism was either misaligned or the window installed incorrectly because the locking mechanism did not reach the lock in the frame. I called Pella customer service who referred me to an out of town service provider. After about a month of back and forth delays, the service provide said I would have to pay $175 for them to inspect the window and then I would have to pay for the repair of the defect. What a joke, not only is the quality of the window poor but Pella disclaims any responsibility for its products.

Had all the windows in my house replaced. Originally was planning to go with Lowe's as it was a lot cheaper, but figured I would go with Pella given I saw their commercial and long history, so figured it would be better quality. Boy was I wrong. Cliff K came to my house. Did the whole show of why Pella is better/ it was the same stuff that Lowe's showed for a lot less by the way. Cliff K said, "They are less, but our services is better and we will always do top notch work as our installers are certified unlike at Lowe's." So I said, "Fine let's do it."

We purchased Pella wood framed windows with interior shades, for our whole house ($$$). The exterior frames are metal with vinyl coating in the taupe color they offer. The installation went well, but whenever we had a glitch they would offer to come out to correct but would want to charge an EXCESSIVE service fee. We spent thousands of dollars for these windows and they keep wanting us to pay more.

He hired Pella to measure and replace two doors. The sales person came out to measure and measured everything completely wrong. He sent the sales sheet for me to approve the design (which I did - I approved the design as I am a designer) as he was hired to measure and deliver the door. My contractor had to remeasure the front door him and I should have thought to have him measure the simple deck door as well. Little did I know, I should have used my tape measure to measure the more simple back door possible. I'm not stuck paying for door out (over 2 grand) of pocket - he told me to "go sell it on Facebook marketplace". He then told my clients that they could not install a keyless entry. This was a complete lie. This company is a total joke and has zero respect for their customers or a potential business partner. As I am launching my own interior design business, I'm glad I learned early on not to work with this company.

Pella warranty is a joke. Locking mechanism on my door not working right. Pella provided incorrect replacement parts which took over a week to receive all whilst living in the city with a main door that doesn’t lock at all eventually forcing me to pay their technician $200 to fix. Should’ve just bought Schlage handle & lock. Would’ve saved a lot of time, money and headache.

We originally contracted with Pella in September of last year. The original install date was January 27, 2023 which was understandable due to material procurement/fabrication lead times. Though when the workers arrived, the screen doors were not included in the installation. Again, somewhat okay as it was the middle of winter. The next time someone came out with the screen doors was on March 2, 2023. However, he did not have the correct parts on hand (closers and handle). Then we had someone come out on April 21, 2023, supposedly with the correct parts. Again, he did not have the correct parts on hand (closers and handle).

I purchased windows in the Morning Sky gray color and asked before paying whether the color will be available for years to come. Pella said it would. However, that year after I bought my windows they discontinued the color. There was no announcement on top of the fact that they lied to my direct question. They also could not deliver product in good condition. Pella cannot be trusted to fix a situation after the fact either. They simply apologize and say there is nothing they can do. Do not trust what Pella has to say. Make all decisions assuming Pella is being untruthful so that when they are you have not put yourself in a difficult situation.

I bought the most expensive Pella Storm Door with a lifetime warranty. My screen won’t stay in place. I contacted Pella and they sent me many fixes to the problem and they didn’t work. I called them back and they said they can’t help me. Don’t buy a Pella door. Go to Andersen.

I purchased three very expensive doors and every one of them has had significant and repetitive/consistent hardware (door knob and lock) issues. If I don't lock the deadbolt, the door will blow open and I've had various uninvited visitors. Neighborhood kitten was cute. Copperheads not so much. Customer service is virtually nonexistent. Maybe we'll send someone in a few months. We'll charge you an arm and a leg for it when we get around to it and our solution will last a couple months tops. This is a terrible product.

Matt came out to provide honest guidance, quote, and next steps in our journey to replace a broken kitchen window and aged picture living room window that was causing internal water damage. He spent all the time we needed plus some to explain to each decision maker in the home and made sure we had a clear understanding of the quality (with demonstration), type of windows, how the windows worked, honest explanation of how the windows they provide compare in quality and cost to competitors. It was awesome and we were sold.

After selling a property, I recommended a company to the new owners, but it turned out to be a regrettable decision. Despite paying the full amount and providing the required information, the new owners faced repeated requests for the same information from Pella Windows. I stepped in to assist, and eventually, the installation date was set for March 2023. However, when the installers arrived, they discovered a missing part and promised to return. Unfortunately, as we approach May, we haven't received any updates from Pella Windows, which is completely unacceptable given the sizable order of almost $50,000. It's disappointing that Pella Windows fails to show appreciation for their customers.

Here's my Pella Windows and Doors nightmare. Installed over 80 Hurricane impact windows in black our home in 2019. By the beginning of 2020 the black paint was starting to chip. Pella came out with a Sharpie to try color it... They then agreed to replace about 6 units after months of going back and forth. Showed up to install with bronze windows... They then expedited another order. Months later they show up with 6 more units, this time they were all black but had more paint chipping and overspray on the inside. I refused the shipment. They then tell me that they have discontinued the series that I have, even though I have 10+ years of warranty left and there is nothing that they can offer. Hired an attorney in 2021 and Here it is 2023 and still waiting to go to arbitration. Absolutely the worst company and service I have ever experienced.

Day of installation over $20,000.00 in windows to be installed. Young men exit work vehicles ** rolls out in clouds. First red flag. One month after installation the most expensive window cracked in half seam to seam. Battle beyond battle to get them back to replace glass. First try to replace wrong size window, couldn't replace it. Two more tries both canceled. I wouldn't buy a screw from this company. Hindsight 50/50. Do not recommend period.

Pella delivered a defective (severely bowed) French door (which the installer noted was defective) to our home outside of our contract time of 4-5 months. We cancelled the contract same day because we did not trust the quality control of this company any longer and they REFUSED to cancel our contract. We never received a non-defective product from Pella yet they are trying to take us to collections for around $8000 after already keeping our deposit of around $900. Their “Operation’s Manager” Adam ** and co-owner Bryan ** refused to talk with us and instead referred the matter to their attorneys even though we have pictures, emails AND the contract to back up our claim.

PELLA WINDOWS – BUYER BEWARE! If you are considering purchasing windows from Pella, we strongly advise you to reconsider and call Andersen instead. Trust us, you do not want to go through all we have in the last 18 months. We ordered a whole house (nearly $150K) of replacement wood windows in a few phases starting in October of 2021. The sales process was fine, with the sales guy coming to our home and we visited 2 area showrooms to select product. We were initially quoted a 4 month delivery window and expected to receive phase 1 windows in March of 22. The windows were delayed and rescheduled several times and a few of the first batch (Phase 1) of windows did not arrive and get installed until August of 2022 – nearly 10 months after we placed the initial order and started making payments. With supply chain issues from the pandemic, we tried to be understanding – even if it seemed crazy that it took so long.

Have no complaint with Pella windows, but the blinds within my patio door's window panes stopped working for no identifiable reason except that the warranty was up. A Pella phone rep was very polite and offered option 1) an online consult with Pella for $95.00 to determine if it was fixable. Option 2) I could find my own blind repairman. I couldn't. Option 3) I could have Pella replace the blind for c. $1,250. However, since the blind color might no longer match the color of the blind in the partnering patio door, option 4) would be to replace the blinds in both doors. Maybe a discount for installation of two? I can buy new patio doors for less than it would cost to replace the blinds in these old doors, but I can't cope with the construction in winter and I need the blinds, so I chose option 5) I removed both blinds from inside the window panes and covered both windows with standard size blinds from a big box store for <$60.00. They work better too.

Our 2 bathroom windows are small and high up above the shower. The Pella window is always stuck. My wife cannot move it - I have to whack it to get it to slide, and the lip of the window to use to slide it is so small that it my fingers slip off it. I have broken fingernails from trying to get it open and closed. Very poor user design.

Had windows and slider replaced. Installation was poor from the beginning. Pella blames humidity for frost build up. Not the case. They tell me they aren't responsible for poor installation. Would never recommend Pella. Once the sale is made, they no longer care about customer.

Purchased 4 Pella vinyl windows from Lowe's in FL late 2020 did not receive for several weeks due to Covid (everyone loves to blame). Installation crew was considerate and did the job adequately, we have a cinder block house and the old windows were, old. Thought new windows with impact resistance would be the right thing.

Company made it right.

Why anyone in their right mind would buy Pella window products is beyond me? You might get good windows but at what price??? We lost our entire home in a house fire Labor Day of 2021 with 10 seconds to spare and our home exploded - we have spent 2 Thanksgivings and this was our 2nd Christmas in a hotel. When it was time for windows we decided on Andersen however, they were COMPLETELY HONEST (something that is foreign to anyone at Pella) and they told us it would be Jan 2023 for delivery.

About the worst experience one could have! Beware! Pella is not what it used to be! This is just a franchise and not the original Pella any longer! And they provide the WORST customer service and experience in the world! I ordered a custom Fiberglass door from the Atlanta Pella store, with a sales representative by the name of Ryan **, back in July. Initially, they said they will deliver it by August and I paid 50% installation. And then, it was constantly moved and finally, they said it will be delivered in December. And then, Ryan said the door was delivered broken and said he will either reimburse my cost or order it again! Throughout the time, he was absolutely unresponsive.

In August 2022, I paid $15,000+ in advance for payment of replacement of 2 windows and a sliding door. I was promised a date in early December for installation. Months later, the installation was pushed to late January. In pursuit of clarity, I was told by any contacts I had that they were leaving the company because orders were not being delivered. I have no valid contacts, can only wonder if or when Pella is bankrupt and my $ lost. All reviews are very negative. Seeking a refund but have no valid contact, every call is auto-received.

Highly recommended Pella windows and Doors. My experience was excellent! My sales agent Matthew ** went more and beyond to make sure that I can have my windows ready as soon as possible. I went shopping around and nobody could offer less than 5 months waiting, Matt got my windows ready in 3 weeks!!! Thanks to him I can finish my construction before holidays! I feel very lucky of have Matthew as my agent, also the factory doing the best to make them quick! Pella are the best windows!!

Pella can’t fix my door issue! 3 months before they can come out and get the job done… Disgusting it takes that long to get satisfaction from a company of this magnitude… Definitely will not do business with them again…

We purchased Pella windows for our custom build. The windows are marvelous. However, after a couple of years, one of the panes broke and was determined a warranty repair. We have been waiting for 18 months for the repair to be made and still have no idea when it will be done. Also purchased and paid for a screen which was made incorrectly and needs to be replaced. Have been waiting for over 6 months for the error to be corrected and it still is not done. I would not recommend Pella based on this experience.

I have three houses all of which are either entirely Pella or have a sizable Pella window and door investment including a custom three-sided sunroom made entirely of individual divided light Pella windows (no grill). My total Pella investment includes a total of 42 windows either insulated or hurricane proof and 4 sets of patio/sliding doors. I purchased Pella despite the additional cost and the odd sizing that makes them incompatible with other brands because of their reputed commitment to quality and customer support.

The online ordering was fine, until I had to talk to customer service to catch a sizing issue. I caught the issue within a couple of hours of ordering, but when reaching out to customer service, they completely didn't respond to 2 emails, then when using their text feature to talk to a representative the rep literally sassed me and had the worst attitude as well as lied about cancelling the order (said they'd "look into" cancelling and never did anything). I asked to speak to a manager, they said "we don't have a manager". Total ** and a horrible experience. Won't be ordering from them in the future.

I bought two THERMA Star Sliding Doors. The glass in the basement cracked spontaneously due to factory defect. The company agreed to replace the glass but Said I should pay for labor. I don’t believe this is fair and or right..because my research tells me spontaneous glass breakage is due to failure of the construction of the door.

We purchased an entry door back in March 2022 ($12,000). Gave 1/2 deposit. Given a 4-month turnaround. Deadline came and went. I was continually given new dates (after I had to reach out to them each week). Seven months later, I was told my order was cancelled and door is no longer available. No discount offered on replacement; in fact, was told I’d need to pay an additional $4000 with no guarantee of when door would be ready. Literally, I was told, “Could be 6 weeks or 6 months.” Needless to say, I’ll be taking my business elsewhere. I should have read reviews first.

Pella Windows simply did not meet my standards. First of all I had to argue for weeks that a child lock was not required on the windows. My windows are over 4 feet above the floor. Dress regulations do not require a child lock. They finally took off the child lock, however the workmanship on the trim was poor. Holes in the wood and the edges of the wood trim were not sanded. Further the mechanism that opens the windows falls off the windows very easily and are very difficult to get back on. I paid top price for these windows and they were not worth it.

The ordering, installing and overall experience with Pella Carolinas, Inc for replacement windows was the worst experience I have had with a contractor. The product was delayed and took almost 7 months to arrive. The communication from all the employees was not professional and non-existent. I tried to get my concerns resolved with Pella corporate, but they were no help. If I could have canceled the order, I would have. One of the window frames was cracked on install, I then had to wait another 3 months to get it replaced. I am concerned with any warranty work that might be needed, since i do not trust this company. I do not recommend Pella. They have very unprofessional business practices.

I had Pella windows installed in my home in 1993. We chose aluminum clad wood on inside. Should have been a good choice. Not have to paint exterior, won't rot, great choice. WRONG. My windows are rotting inside my house. YES inside. Regardless of the age of the windows no window should be rotting inside the house. The water is leaking in from outside in and the outside is Aluminum!!! Not even wood. How does that happen!!!

We recently had a large prominent window replaced in our home. This is not the first window we’ve had replaced by Pella but this one does not match the others. At no time did they inform us that the product had changed prior to install. The window is unacceptable in appearance and installation quality was poor. I strongly recommend against using Pella Windows.

This is for sure the most horrible company I have ever dealt with. They lie about their shipment dates and the quality of their installation is awful. I ordered 2 doors for 10,000 dollars on May 24, 2022. After promising date after date they finally came September 27, 2022. The installation of the doors was a nightmare. We had 3 guys: one guy had no idea what he was doing, the second guy knew not much more, and the guy in charge did not know much more than the second guy. They put on a new front and back door. The handles on the door are crooked as a snake. Also after the salesman plainly told me they would put the storm doors back on, the contractor told me he would do neither. They said they didn't have time.

May 23, 2022 I ordered a patio door and a screen door mainly because I could get my patio open and my front door lock was broke. I was told 8 weeks. When I called I was told they never say that because they're not sure when they come in… but that’s what I was told when I ordered them. I called numerous time just to be given another time period. My last date was the end of August but not then the first week in September. I cancelled my order based on lies and no communication at all. They have my money and that’s all they care about. I will probably lose my thousand dollar down payment but that’s nothing compared to a company that I cannot trust now and in the future if something happened under their warranty. Pella is not worth the stress and chaos that they put their customers through. I wish I read the reviews first. Please do not purchase Pella. It’s not worth the aggravation.

Updated on 02/15/2023: This nightmare started on 03/30/2022 of windows and doors being replaced of $20,000.00 and stated would take 8-10 weeks. Well July came around no product. Tried to cancel. Contract stated I couldn't. More lies and excuses approached in August stating product was stuck on a truck somewhere via email states. Finally did a BBB COMPLAINT AND A ATTORNEY GENERAL COMPLAINT IN MY STATE. But will more unlikely go through a attorney due to Breach of Contract also Bad Practices. PELLA DOES NOTHING TO MAKE THING RIGHT WHATSOEVER.

We ordered 16 hurricane windows & installation via Lowe's on October 21, 2021. Not delivered until 5/19/22 after eta slipped. Of 16 2 damaged & wrong install kits delayed install with 6 of 16 installed. Replacements promised but not until 8/5 then 8/19 now not until mid September. In July we noted wrong transom window delivered when we moved windows to access main water turn off in garage. Stored windows displaced garden tractor and other equipment. Reordered transom. Eta delayed until October. We want discount for past delays and inconvenience and immediate delivery of windows.

Pella manufacturing is a disaster. Products approved in 1st quarter 2002 not fabricated. Lied about manufacturing dates over and over. Causing project to be delayed many months and loss of revenue. Designers and consumers beware - do not specify or purchase Pella Windows & Doors. The sales firms do not know what the manufacturing plants are able to really do. Pella does not care.

We ordered French doors two years ago. Had to pay up front. It took over six months to get the doors that we received scratched and with handprints inside the glass. The installation was done wrong and you couldn't close the doors so they cut off all the locking pins and shaved the bottom of the doors off. So we complained and they sent new doors six months later and the same issue was present. Now Pella is telling us they don't make those doors, settle for something you did not buy or tough! It has been two years of fighting and Pella will not give one inch. Worst company ever. If you want a product that is expensive and broken buy from Pella. Otherwise choose someone else.

We ordered doors through the Pella sales rep. in May 2021. She measured the patio and front door size and quoted us a total of $23,666. We paid half that amount upfront and was told the install date would be October 15th, 2021, due to supply chain issues, etc. So we patiently waited 4.5 months for the install. They never called before or on the morning of the 15th, so I called Pella and they said the doors are not ready and I ask them to call when they are. PELLA calls Dec. 20th with an install date of Dec. 22nd. I say we never scheduled it and happened to be working that day so the soonest they can get us in was Jan. 24, 2022. Installers show up Jan. 24th, (0° and snowing) to install doors only to find out front door was made too wide, which was blamed on the sales rep. who measured it initially, (so they couldn't install it) and back door gets installed but opens and closes hard because it wasn't made wrong.

Have an older Pella Patio Door that has a Roloscreen door that is in disrepair. Apparently Pella has discontinued the manufacture of this particular door and does not support or even supply repair parts for the Roloscreen door. To have a screen door the alternative is to purchase a new patio door. Very disappointing. Will definitely look at other companies prior to purchasing the new door.

We ordered replacement windows from Pella March 2022. The total was over 20k, and we were told the turn around time was 8-10 weeks. A month later, we got an install date of July 21st, which put it at 16 weeks. We were told they would be here to do the install July 21st and 22nd and possibly a half day on July 23rd. We went with Pella because we thought they had superior customer services. We were counting down the days until the install. I Made daycare reservations for our dog and made sure to clear my work schedule. They confirmed the install date on Friday July 15th.

The turnaround to get a quote for replacement windows and measurement scheduled was pretty quick. Compared to other brands, the turnaround for installation was competitive. Summer **, Pella NW was easily reachable and answered all my questions promptly.

I purchased my brand new home in Westport in mid-2019 and it came with Pella Windows. Last winter (end-2021), I noticed the panels on the patio sliding door got foggy. Called the builder, who told me to get in contact with CHAD **. I did, it was confirmed it had to be replaced under warranty. Now it's been 7 months that I've been waiting for replacement. I call, text Chad a lot and don't get a reply. I don't consider this a professional behavior. Pella windows are good, but my specific experience with this Pella representative has been extremely frustrating.

I bought a wooden front door in 11/4/21. Right out of the catalog, not custom. I was told it would deliver in 1/22; then 3/22; then 5/1/22; then 5/20/22; then 7/7/22; then 7/17/22; now "September or October 2022". I gave them 1/2 up front. They've had thousands of my $ for 8 months now, and I have nothing but a string of lying ** emails. DO NOT BUY A DOOR FROM PELLA!

We purchased a Pella door several years ago. We now need a new handle/locking mechanism & cannot get anyone to help with replacement parts. The company gives email/phone numbers for assistance but never answers or replies. Unfortunately, replacement parts cannot be ordered from any other company or website- all orders must go through them directly & it’s impossible to speak with anyone! My husband could easily install the new handle if we could just purchase the replacement part! So frustrating! We will never use this company again!!

After being told windows would arrive 12-16 weeks from the time of sale, I was notified just 2 days after signing the contract that the windows would arrive 16-20 weeks. **Their salespeople will say what they need to say in order to secure a sale.** 8 weeks later I was informed the windows will be delayed another 6 weeks. The delivery timeframe is now 3 months delayed. This is HORRIBLE salesmanship for a salesperson to give false information in order to secure a sale.

In 2000 we bought a house with two decks. One off the kitchen and one off the master bedroom. The French doors were nothing but glass panel wood doors that had been modified to fit this opening and they showed signs of leaking. and severe weather fatigue. We priced Pella sliders and factored this cost into our purchase. Shortly after moving in we purchased 2 sliding Pella doors (SLC,UT) with the interior blinds. One was 60" and the other more like 84" wide. They were installed by a competent installer. We had a few service calls in the firsts years covered by warranty. But as soon as the warranty period is over expect to pay big bucks for each part and just the initial service call.

3 years ago we replaced all of our windows in our home with Pella windows. We had 7 different window companies come to our home. Although Pella was the most expensive quote we received, we went with Pella because of the name and reputation that we had heard so much about. 2 years after our windows were installed we began to notice our windows turning yellow and oxidizing. We went through the proper channels. Several Pella reps came out and said that they had never seen the Pella windows do this before.

My two story home has 100% Pella casement windows and doors. 100% of the windows are rotting in place, and (2) of the storm doors with glass refuse to lock AT ALL. Pella came out and replaced 4 window frames, I paid the labor. They were supposed to return as the other windows "came in stock" and then fix the doors as well.

I built my (very large) home in 1999 and used Pella for every window and door (approx $100,000 worth). It is the 1 decision I have regretted every single day of living in this house, right up until today. The window frames starting rotting out 11 years in, so they're out of warranty. They blamed my builder for installing them wrong. A few years later there was a class action lawsuit against them for a defect in the frames causing them to rot. The $ wasn't worth all the work I had to do to receive it (4 kids keeps you too busy for monster problems like this one), so we passed on a separate lawsuit, & accepted whatever little $ they gave us. Each yr another few rot & we replace them, & this process has been going on for about 10 yrs (12,000sq ft house has a ton of windows).

Both of the crews hired to install our windows and doors were so terrible, they fired after they finished our job. They damaged our home and the products as they were installed and now need replaced. The project manager, the area manager, and the district manager have all been giving me the runaround for six months and there is no end in sight. I may have to sue to have these issues resolved. I had to file a complaint with the BBB after seeking help for 4 months. Only after I filed the complaint did they respond to me. I'm so disappointed.

We contacted the local Pella Distributor in Richmond Virginia in October 2021 to replace a large window in our Florida room because it was discoloring. The local salesmen came over. Said they could do project and provided a contract and said they could do the job in Jan 2022. Two weeks later he called. Said he made a mistake in the installation and it would cost an additional $643. We called the corporate's office in Pella Iowa and they were little help so we agreed to pay the addition amount to get the job done in January. Two week later he called said they could not install until February 25. So we agreed to wait.

I have Pella Architect series windows on my home. I noticed some rotting on the wood on one of the windows and had someone come take a look. He found that nearly every Pella window in my house had rotting at the bottom because the aluminum casements had small separations at the corner allowing water to get in and rot the wood. Given that this is a problem with pretty much every Pella window I have, it appears to be a defect in the product. I wrote to the company and they will not stand behind their product. I would avoid this company.

One of the worst experiences I’ve ever had with a company that will not stand behind their improperly measured and installed window that has 3 inches of caulking on one side to fill in the empty glass that’s mismeasured.

We purchased Pella windows through Lowe's in Appleton WI. Nothing has gone good. We were promised by the salesman that they would keep out the noise and cold air. None of this is true. They have air leaks in all 13 windows. We can hear all noise from outside. Lowes will not do anything about it. All I get is, "We are so sorry!!" I’m am not able to contact Pella directly.

We purchased a 6 foot French door assembly to replace an aluminum sliding door to our patio. One of the selling points was its exterior cladding that would prevent rot. We've had the doors for about 12 years. Recently my wife was polishing the interior wood panel at the bottom of the door and it collapsed. Not in just one spot, but in multiple spots across the bottom panel. Turns out that the exterior cladding delaminated from the wood, allowing water to penetrate between the cladding and the door. In reading reviews on this site, it is quite obvious that the company has a long record of selling defective products, a good percentage of them with the same rotting problem we experienced.

Going to make this short & sweet... Pella came to my home Oct. 7, 2021. After coming down on pricing we agreed to a figure & I wrote a check for 1/2 $7,904.95. Dec 29, 2021 was the next time I got a call from my salesman to tell me there would be a increases in price by $3500 (the price I would not agree before coming to an agreement). I sent him an email to cancel my order as this increase was far more than the agreed price. He acknowledged my e-mail with a return e-mail canceling my order. My check was cashed 2 weeks after cancellation. I had to put a stop payment on my check. Pella will not reimburse my stop payment fee due to me canceling my order. I do not recommend using this company.

January 5, 2022:

It is not the continual delays, nor the disappointment in the product; it is not the varied contractors that they use without any responsibility on them nor the lack of follow up or satisfaction checks. It is the complete disregard from anyone in the office in a position of management to help. In the comical series of wrong measurements, delays, and poorly working products for a lot of money, I never once got a phone call to explain or apologize for the problems from anyone pleasant or helpful. I received a few calls from a clearly unsatisfied employee. That was what I was sold. I feel foolish. I feel like I was duped and discarded.

WE had a damaged window last year. They inspected the window and no one showed up to fix it. They said they were ordering it. A few months later and after many calls, someone got back with us and informed us that we did not pay the 50%. This year we had a front window damage. Again a technician came in and looked at both windows and we provided our credit card number to charge it the required 50% 9 about $4000. They promised to come and install both windows in Nov. We have been calling and leaving messages, No answers. We did not see any charge made to our credit card or bank account. This is not good. Not sure where to go from here. This is about their Houston office. My phone number is **.

I purchased windows and doors from Pella for my house in 2017 and 2018 to be installed by a Pella certified contractor who is still listed on their website. The windows and doors were high quality and delivered on time. The installer/contractor and I parted ways after several issues with his quality of work and dishonest behavior. Due to this, the windows for the 3rd floor and basement were never installed. I reached out to Pella to try and get help with a new installer and was stonewalled, not called back and basically ignored after buying $88,000 worth of windows. Despite explaining the behavior of this contractor, his name and company remain on Pella's website.

I requested a replacement handle for a Pella Sliding Door. We found the handle in question. The handle was roughly $65.00. I was shipped a handle AND an exterior lock (option) costing roughly $293.00. I complained and requested to return the items in their unopened original factory packing. I have been told the factory will not accept returns. This does not seem fair. I never discussed and never requested the optional exterior lock.

My windows stopped closing all the way so the locking mechanism could not function. When I asked they come fix it or even replace it they wanted to charge me $200 just to look at it. Overall I paid for an overly priced product that has the same life span, quality, and customer service of a similar quality product.

Ordered a new front door from Pella that finally arrived this week. The door was already damaged when the installer took it out of the box. In addition to damage to the outside of the door panel, one of the hinges is loose, the glass trims do not fit and the rubber seal at the bottom is damaged. What kind of quality control is this? Replacement panel has been ordered which now takes several months to be delivered. Never again!

Greg, a very pleasant agent for Pella Windows in Newport, RI, was very helpful in the process of getting the right sized windows, 2 double casements and a 3 glass unit of sliders, for a wall in our home. He was helpful in suggesting the type of windows for our expensive purchase. He was helpful in making sure our checks were in when Pella needed them. He was apologetic about the long delays COVID 19 caused - certainly a problem everyone has experienced and not the fault of Pella Windows. One of the sliding windows had some small cracks through the paint and down to the fiberglass. They were not structural, but, in the top surface of the bottom frame, they would definitely allow water to reach the subsurface and therefore the fiberglass. The water from the very humid area in which the building is situated, would migrate into the frame and gradually, repeated freezing and thawing would, over time, definitely damage the frame.

After researching and putting down deposit in June 2021, order was scheduled for September. 2 of 3 doors had major install complications. My main bedroom sliding door was improperly measured by the Pella team. On site installer told me it would take a few weeks for new install. They had already removed my old sliding door. I called the mainline and emailed and no response. When they finally contacted me later in the week, I was advised it would be FOUR MONTHS until a new door could be ordered and installed. I am without a secure bedroom sliding door during the upcoming winter months.

Ordered 4 windows in June, sales person Cliff, said it will be delivered in a month but after signing contract Pella emailed that windows will delayed about 3 months, meanwhile installer came to my house and after measurements was mentioned amount of molding that sales person put in contract is not enough and have to increase to meet the job requirements, so contacted Cliff and he assured me it will be enough, October day of installation came, delivery was late at 1:30 pm and installer couldn’t finish the job and of course not enough molding. Have to come tomorrow, tomorrow received a call that not able to come. Have to 3 days later, house is the mess and job half done, not a reliable company. Should gone with Andersen which installed my entrance glass door in one day and perfect.

I ordered a new patio door in April. I was told it would take several months. When I called in June to check the status I found out they never submitted the order. They of course had my $1800 deposit since April 4. After numerous complaints, they finally said I could cancel the contract. Here it is October and I am still waiting for the check that was supposed to be, expedited. I think I will have TVs check soon, but this is ridiculous. I am dealing with a high level representative of the company and he isn’t able to keep his promises. All I get is continuous apologies,

I called Pella about 10 years ago about all of my Proline windows leaking in my home. They said they were out of warranty. Now I find out there was a class action lawsuit and I was never notified by them or anyone else. Even though they still send me advertisement mail every year and they still have my information on file where I bought the windows from. I am the original home owner and my house was built in 1999. I called Pella again and I got the same answer.

Order placed Oct 1 2020 via Lowe's for install of two sliding glass doors. Nearly a year later, 3 different shipments and 4 appointments for install which means we have to move most of our furniture, window coverings in our condo and from our patio to get ready. Every time, incomplete or incorrect parts are shipped. The latest was they did not ship one of the fixed glass panels on one of the sliding glass doors. How the hell do you miss that, it's an 8' sliding glass door. In a few days we hit 365 days for two sliding glass doors. A year of frustration, delays, incompetency. We evidently are not the only ones. Covid excuses aside, other excuses for delay were painting booth problems, then breakage in the plant, but shipping incomplete orders THREE times... WTF. And from Pella, just excuse after excuse. Useless.

I had Pella install a 4000.00 back door only to have it damaged on their way out. Customer service was awful and finally after many months they said my door was in and coming today to replace it. Only to have them call and say it was never ordered. Don't buy Pella products or Provia products.

Months late with windows package for southern Colorado cabin due weeks ago. Still waiting for information and delivery. Extremely disappointing and disruptive to our construction progress. Call me if you have the courage. **

I purchased two patio sliding doors with one being 72" and the other 96". Both doors are on the West facing side of the house just about 8 feet from each other. I chose to upgrade the glass to triple pane for the larger door which is supposed to increase the efficiency over the double pane Advanced Low-E Insulating Glass w/ Argon. The larger 3-pane door's window is hot to the touch while the 2-pane window is cool. I went with the Pella even with it's extremely high cost due to their literature that says they are the highest efficiency rated windows on the market but I am extremely displeased with the large door and am sorry I bought it. Would not buy another Pella product again.

We ordered our windows and doors from Pella in our Local Lowe’s store in February 2021 because they said they could get them sooner than the Anderson windows. Most windows came in the month of May. We are still waiting for a gable window and it is now August 30. Customer service says they are still waiting for some glass to arrive at the plant to finish the window. It shouldn’t take that long to finish one window. We asked if they would ship it directly to us when finished to save a week or two in time and they won’t even do that. The windows we did receive already have their bottom rubber strip coming off several windows. We are very disappointed in the company and their customer service.

I purchased a Pella storm door via Lowe's. I almost immediately started having problems with both the top and bottom closing mechanisms. Poor design of the plastic piece that connects the closer to the frame. When I called customer service they directed me to their site where I need to order the part. I've also had several problems with the door handle. They claim to warrant this door from twenty years. **. Don't try contacting by phone for customer service or help with a previously purchased product.

Purchased these windows for my new home in 2006 and they are now falling apart from the outside! These were very expensive and high end units. They DO NOT LAST OR KEEP OUT WATER. The quality of their product is despicable and all homeowners should STAY AWAY! When customer service was requested, I was told that I’m out of luck. What a way to treat your customers after a $25,000 investment.

The glass in our eight year old Pella French doors fractured June 2020. In writing, they agreed that the doors were under warranty and that Pella would replace them. Ten months of delays later, we informed Pella that we intended to replace the doors ourselves and would expect reimbursement. Three more months and Pella has not responded to either voicemail or email.

Get it together Pella! We ordered our new patio door on 4/25/21 and got it installed today. We are beyond disappointed with Pella and their product. We ordered a custom size 3 panel patio door. Two of the panels were the correct size and color, however the 3rd panel was not only much smaller, it was also black instead of brown on the outside. As you can see from the pictures, the smaller panel is now being temporarily held together with wood around it so we don't have huge gaps around it. If only that was the end.

Pella has a reputation for superior products and, one would assume, customer service commensurate with that type of quality. However, my husband and I would caution anyone considering a Pella installation in Colorado. After about 4 ½ hours with the Pella Windows & Doors of Colorado salesman, Dave **, we placed an order for about $60,000 on February 10th this year. The job finally began on June 7th. (Pella offered to start the last week of May, but since they originally indicated an April installation, we already had plans to be out of town.) We understand the construction industry has been slammed due to high demand, but we received no communication from Pella about the progress (or lack thereof) of our order. My husband has had to initiate all communication.

We ordered window for our new home before we even broke ground on the home. We were given a deliver date of June 18, twelve weeks later. Several weeks later we received notice of a ship date of 6/18. A few days before they were supposed to ship we received notice the windows would ship on 6/22. On 6/22, we received notice the windows would ship on the 6/28. On 6/29 we received notice that due to the July 4 holiday, the windows would not ship until 7/12. An entire month after they should have shipped originally. And to use the holiday as an excuse when the widows should have been delivered. We are being strung along. Had we originally been given the later date we could have chosen a window brand as our home sits in waiting for windows before we can proceed with any further construction. We wonder how many more times we will be delayed.

Very bad customer service. Customer satisfaction is not part of their business. Lousy company with no sales service at all!! I need a Pella patio door being replaced. Had to pay the sales guy for his visit right away. Never got any quote or estimate. Already 6 weeks ago. Nobody is answering the phone in the Atlanta office.

I'm a DIYer, so my windows were self installed. I found this to be more difficult than I expected to get things just right, and multiple instances of improper assembly of windows by Pella. One window had a screw sticking out because it missed its target. Another had problems trying to latch the window shut because the latch hook was not in a position to capture the catch. When I removed the latch, there were two overlapping sets of holes for the mounting screws, so obviously they detected the problem in manufacturing, but sent me a defective window anyway. I would like to attach a photo of the defect, but don't see a way to upload the photo.

Ordered 6 windows. Paid a deposit of $1000.00. They came out per appointment on May 12, 2021. The job was not completed that day so another appointment was to be scheduled. I waited and waited, nothing. Finally, I called on May 18. I received a call back on the 19, and another appointment was set up for May 28. He came out and finished the work. I paid him with a check the balance $16,300.

I had the 16 ft sliding wood patio doors installed in my den and the 9 ft sliding doors in my bedroom, both 18 years ago. The weatherstrippings was never very good, you could always see daylight through a gap between the door and the frame. Over time the doors have been slowly rotting under the metal exterior. A few months go I pushed my finger through the wood on the bottom inside panel. Today a technician came out ($125 charge) to tell me both the 16ft and the 9ft units need to be completely replaced as they are not designed to be repaired. I will never buy any Pella products again and I will tell anyone I know not to invest in their overpriced, low-quality products. Don’t be sucked in by their glossy high-quality marketing!! I tried to write a review on their website and there is no way to do that. Not sure where their 4.17 star rating came from!

I have had several Pella windows fail and each time have had to move mountains to get satisfactory follow up from Pella customer service. My latest event regarding a failed encasement to glass seal that caused the window sash to rot has been refused to be warranted by Pella. If permitted, I will attach pictures. In addition, I had to pay $160 for a technician to come out to inspect and inform me it is not covered under the warranty. The replacement sash, not the whole window, just one half of the window, is quoted to me to be almost $600!!!! For one half of the window!! Not installed, but shipped to me for me to install.

I have been a Pella Customer since approximately 2007. I've purchased windows and doors when I could afford them and likely signed 6-7 contracts. Monday I made a request for a quart of stain to touch up my walnut door and sidelights. There is no pricing on the website. I could not order the stain until Pella sent me a NINE page contract (which took about 48 hours to get) w/ the total cost of $248+/-... That's for ONE QUART of stain... Yes 5X's greater than the most expensive stain I could find on the internet. I immediately called the number on the contract, angry of course. I asked why is the stain so expensive and why do I need to sign a 9 page contract?... She did not know. I assume the stain is laden with diamond dust and gold flakes I complained. The price was reduced to $168+/-. No stain at Lowe's or HD matches Pella... The colors must be exclusive.

Trisha **, Retail Sales Consultant, provided outstanding service and an exceptional consultation. She is very customer focused and loyal company employee. She knows her products well and recognized that we had previously installed Pella windows and knew the model numbers of each type window (impressive). She walked us through the entrance door product line and optional items, helped us design it, and in the end we decided to purchase a new entry door and sidelight. Yes, we could of continued to shop around; however, because of Trisha’s professionalism, courtesy, and knowledge, we decided to proceed to the next step and purchased our new entry door.

Ten years ago I replaced a 1974 Pella Sliding Glass door, I have four others on the house, but still functional. The new one installed by Pella lasted just over ten years but suffered wood rot on the non-opening side. After ten years they don’t care. With consistent light cleaning, but without any major maintenance, sliding patio doors usually last about 30 years. Aug 28, 2020. So my door was only 20 years short!

In March 2020 I ordered a custom Pella Fiberglass Entry door from Lowes. Pella suggests a 7 week delivery. I received the door in June 2020. The quality was poor. This is a black double door with a 3/4 clear glass panel on each door. Trim is on the glass to replicate glass panes. The adhesive used was white not black and was smeared to where you could see the white. Lowe's agreed this was not acceptable and took the door back. In July 2020 Lowe's reordered a replacement door at their expense.

I live in NC with good Pella products in my house. I recommended to my son, (Richmond VA age 42) to replace his windows and doors with Pella. The project started in June 2020 and has not finished as of March 2021. The install was terrible. 2 men came instead of the three expected. The front door was supposed to be black, it's white. Door casings are full of pock marks where they went crazy with nail guns and filled with caulking...which lasts a couple days before shrinking to a pock. Mitres around door mountings...I could do with a handsaw.

35 years ago put Pella Windows In our newly constructed house. After 10 years Windows were leaking and Wood had rotted. Fought with pella and eventually contacted home Office In Iowa. Pella ended up supplying us with about 15 complete Windows which we had to pay to put In. Another 10 years later the 9 Windows In our big family room wall started leaking again. This time pella supplied and put them in. Now 15 years later the 9 Windows In family room are leaking again and Wood is probably rotting. In the meantime 2 years ago we replaced all other Windows (not family room big Window) in house with Andersen Renewals because the Pellas were all leaking and rotting. Also 15 years after house built we replaced Pella French door because the Wood had severely rotted. No more Pella junk!!

Pella window people don't listen to you before you buy their products and most likely won't listen to you after you buy. I have been asking them to stop their letters to my home for over 5 years. They won't. I told them. I saw their windows inside a store years ago. The windows were splinting inside the store. They weren't never outside yet. Why would I spend thousands of dollars on garbage. (I didn't tell them this at first.) But the letters were coming to the house weekly for my Mother then my husband and then my son. Then to me. I told customer service this. Now it's 2 months later, after they said they would stop. It's a letter addressed to my husband. You don't deserve 1 star. Stop the mail to my home! I not buying your product ever, period!

We purchased Pella windows to replace all of the windows in our home with the top of the line Pella residential windows & screens. Unfortunately, from the salesperson to the installers this project was a mess. Most challenging for us was the fact that the person that measured the windows ordered the windows to open OPPOSITE from the way they currently open. So, the new windows all open from right to left. This is a problem because my Hunter Douglas window coverings open one direction and the rooms are designed for air flow. I repeatedly tried to reach the Colorado regional manager for Pella and he would not take my calls and would not call me back. Don't buy Pella.

I build my whole house with PELLA windows and sliding glass deck doors. In 2000 I believed that they would stand behind their products. Well the craftsmanship is not at all worth it. So many issues with shades and recoil for my windows over the year. I had to fix always myself or it would have COST me big. A lot of the parts build into the PELLA door be it a sliding door or screen door are just cheap plastic parts made knowing that they will break under normal use. MOVE TO NOW 2021 a cheap screen door trolley which should be about 80 to 100 cost to replace when I purchased. NOW they want to charge me anywhere from 751.00 to 1000. 00 for a simple cheap part. AS THEY SAID TO ME, "WE HAVE THE PART IN STOCK." BUT IT IS A SUPPLY DEMAND THING. That's why the price is what it is!! A quote. So be warned!! Stay away from companies that look to PRICE GOUGE!! IF YOU EVER NEED PARTS. And you will need parts someday.

I am now in the process of replacing the 4th window sash on Pella Proline window installed in 2003. They don't simply replace the rotted sashes. You have to replace whole window panel insert. Awful product with defect(s) that cause premature wood rot under outer aluminum barrier.

Contracted with Pella of Austin for installation of new windows and doors. Prepaid $10000 to start. After three months, and one false start, Pella announced they would not do the install but I owed for the windows. I stated that I was not interested without installation (which had been quoted at over $6000). Pella then offered to sell me the windows for $4000 and rebate the balance of the $10000. They then dumped the windows and doors off and left (no check). When I went to pick up a check, the owner Anthony Marino said he had changed his mind. He would only rebate $2500. This means I now paid $7500 for windows which was $1000s more than the original quote. He told me "take it or leave it" and then threw me out of his office.

Columbia, SC branch: after ~3 weeks of waiting on Pella service (sales) to return calls, I called repairman directly then texted him... No reply. (Now up to about 1 month of trying) We had an unusually rainy season and water was leaking inside & running down the wall. After a month of trying to get help I called the screen door division within Pella simply because I was trying to get ANYONE. FINALLY A HUMAN answered and promised to get me help.

We contracted 9/14/2020 and made the mistake of paying in full up front. It is now 2/15/2021 and we are still waiting for completion. One delay after another including delivery of two windows that were the wrong size. Everyone has been very nice, but no one has followed up or made any attempt to expedite. If this is how they treat a repeat customer, Lord help a first time.

Our between the glass blinds are approximately 9 years old. The strings to raise the blinds have started failing. After reaching out to Pella, we were told that they don't have any parts to support 9 year old blinds. We were able to finally pry some lift string out of their greedy hands, but we noticed a 10 cent part at the bottom of the blinds was also broken. We were then told that they won't sell us the 10 cent part, but offered to make new blinds for us at a cost of $700. They can make new blinds that they don't support, using a 10 cent part that is all we needed. Just a warning to people thinking about Pella... dont. They will gladly take your money, but when it comes to help after the install, there is none. Well, they will help you, as long as you open your wallet again.

We had been looking to replace our front door for some time and we met with a few different companies to discuss a replacement. Greg from Pella met with us to discuss our options and based on our positive experience with him we decided to move forward with Pella. This was in mid-June of 2020 and marks the end of any positive experience that we had with Pella.

I purchased 20 windows from Pella and after a few years I see that they are very poor quality window. They allow wind and air leakage, listening to them howl is horrible. Also, the locking on them is very difficult. Lastly, the mechanism to pull out the windows to clean is very difficult to do. I now have found out they do not stand behind their windows. After 10 years the warranty will not cover any of this to be fixed. I have Anderson Eagle windows that were installed at the same time and they are awesome, have had no problems with them. I should have installed all Anderson not knowing that Pella would not stand behind their product.

My husband and I contacted Pella windows and doors in the Lutherville, Timonium area so we could set up a consultation to get them to come out to our home so that we could see what they have as far as their selection of storm doors. We were told that they only handle corporations and that made us feel like we are not important enough. They referred us to either Home Depot or Lowe's instead. They also had no problem insulting us by saying, "Well our storm doors run about $1800.00,' which by the way we never did ask about the price only about their types of doors and of course the installation. Apparently they have so much business going on in this pandemic that's going on that nothing concerns them about that company going under as unfortunately so many others have.

I purchased a 3/4 decorative glass window with sidelight entry door about 2014. Beautiful door and nice glass design, however, October 2020 I noticed the the window in the door has shifted downward and light was showing through the top of the glass frame. I have called Pella support and they put me in contact with a service representative in my area. I have contacted that service representative several times and sent pictures of the problem. I was told that this particular glass design is not available and I would have to select another design.

I purchased a sliding Pella door in 2016. In November of 2020 BOTH door windows started to leak from under the glass part. Pella informed me labor is not covered after 2 years but parts are. They gave me a company to have my repairs done by, I called them they charged me 195.00 plus tax to tell me that they have seen this multiple times with this exact door and that PELLA is well aware this door is faulty. Now this repair place is wanting to charge $195. per man hour to repair this door. I don't understand why if they know that there is a problem with the way the door is made, why keep making it? PELLA is the worst company I have ever had to deal with. I have Andersen windows for 30 years and have never had a problem. I will have them repaired but will also be contacting a Lawyer. One other thing, why is Pella not accredited by the BBB, goes to show you they don't want anyone to see their bad ratings.

We had a sales rep come out to our house as we wanted new picture windows. Super nice guy. We gave him a deposit of just over $2700. About 2 weeks later Order Verifiers came to look at what needs to be done and concluded that what we wanted was not possible due to structural issues. We were told we would get our deposit returned. We have called the sales rep weekly who occasionally returns the call and said he was following up with accounting. Nothing. We contacted the better business bureau who said they contacted Pella but still nothing. While we understand that covid has interrupted and delayed many services this is going a bit too far. I would not recommend this company at all as we feel our money has been stolen, maybe not intentionally but they have made no effort whatsoever to address this issue.

I read many of these reviews while the Pella installers were installing my new French doors and new window. It would seem that the company and the installers are no good based on all of the negative reviews. This is probably due to the fact that only angry, upset or disappointed people take time to write reviews (I'm guilty as well of this). I thought I would take a few minutes and share my experience, because it wasn't negative.

As I’m standing by my window air is gushing in. It will blow out a lighter. Also these have to be the cheaper made screens I’ve ever had. I will never purchase this product again. I made several attempts through Pella about the drafts but never heard from the company. We paid a much higher price thinking we were getter a quality triple pane window. My sister bought new window from a local company. Paid half or more than half and no drafts, screens are great and they have a security lock so the windows can be opened but only about 3 inches. You can turn these feature off. And her screens are made better. Mine has several holes after 3 months and more now. We got our windows at the same time, hers still have no flaws in them and she has shrubs that touch hers. I do not. Definitely not worth the money. Our doors while they look nice also leak. We bought for added installation and did bot get it. Don’t waste your money.

Order 45+ windows and door. Got the run around for installation. When you contact Pella corporate, they are not helpful to resolve any issue (missing products, wrong sizes, etc). They claim you have to deal with your local office. I would not recommend them, best to go with local installer who give you a better deal and quality and service.

We loved our first Pella door so much, we finally decided to order one for the front door. It is not going well....We still don't have it installed, and it was ordered August 15th! And it's the wrong color. And they refuse to correct it. I They said the Pella paintline at the factory is closed because of Covid. In our opinion, the new front door is slate grey, and we ordered brown. They keep insisting that it is brown. We disagree on the actual color. It is also missing paint trimmed in a contrasting color. So it's still at Lowe's, where we ordered it. They offered me some money back and we can paint it ourselves. It will be below zero this week, we are not going to stand outside and paint our front door the color it's supposed to be. That we have already paid for. The door cost $6000. And I have to paint it myself? The customer service has been terrible!

I ordered and paid for 3 windows in August, today is December 3, I still do not have them. These windows are not custom by any means, 2 casements and a picture window. We have called Pella each time the shipment was supposed to arrive and did not. It has been 6 times now and every time they have a different excuse as to why the windows did not arrive. This is BAD business. I will certainly not do business with this company again.

Pella salesman was very nice and convincing. He did not show us any samples or choices of the handles on the windows and doors that we would be getting. The installation was okay, took several days. The men were polite. Complained to them the heaviness and difficulty opening and closing the sliding glass doors, and the no tab on the windows, only in the center, inconvenient. I have arthritis and there is no handle on outside of doors, making me almost break my thumb and fingers.

We tried contacting Pella for weeks about fixing a door and no one responded. When they finally contacted us, they said they could come out in 4-5 weeks, it would cost at least $160.00, and you had to give them a credit card no. when you make the appointment! We have bought doors and windows from them, but NEVER AGAIN!

I had my windows installed a few years ago. Very disappointed that now I feel a huge draft every time it’s windy. Obviously not a very tight Installation. No water leakage. Expected far more from Pella.

In 2001 I bought a new house with 22 Pella windows. In 2005 put on an addition with 6 more. 19 years later, 5 of those windows have failed (bottom piece of upper sash rotted out). 2 of those were within the 10-year warranty so were replaced free. I paid for 2 of the others for a total of nearly $1000. So I estimate that I have invested at least $15,000 in Pella windows.

I just received my second Pella Designer Series casement sash replacement for my 26-year-old home. The first cost $397 in 2017 with installation included. The one I just received was $620 - with me doing the painting, staining, and installation. Worse yet, it is NOT the same configuration as the original window. The original had space for a wood grill ("muntin") and miniblinds. The new one I just received only has room for the grill OR the miniblinds, not both, because it has a gas-filled double-glazed exterior panel. The company repair folks say they no longer make replacement sashes like the one I got in 2017.

Purchased $15,000 worth of beautiful clad, windows and doors for my custom home. 19 years later, Clad windows are rotting beneath the aluminum clad and they will not honor their warranty. Searching the internet about this problem and it is widespread with many class action suits filed. Pella does not back their products.

My home is part of a condo association. We all got Pella windows. They started failing apart. After about 15 years the bottom sashes of our windows just deteriorate and soon nothing holds the window pane in place. Okay, 15 years of good use, but then Pella basically decided not to make this style of window as part of its product line. Mind you, there are 30 windows in my home! Now when they age out, they have to be special ordered at DOUBLE the price we used to pay. Add that up with the 130 other homes with the same windows. The installer admitted that they are defective but no longer under warranty. I wish they had just gotten a more reliable brand in the first place. Asking the homeowners association if we can replace with more reliable Andersen windows, which continuously produces its products.

I've been looking to get 2 sliding patio doors replaced. Set up an appointment online through Pella's website. On the day of the appointment I get a phone call that they need to reschedule due to the rep assigned to me having an emergency. No problem. I schedule 2nd consult online again. I realize after a few days I never got an email confirmation so I call about 4 different numbers trying to get someone to help me. No one could find my appointment. I schedule a 3rd consult online about 2 weeks later. Again, no email confirmation.

They bought 25 windows from Pella. And they came without many parts. Although I asked I haven’t heard from them regarding the seal and the head expender for the 25 Windows I sadly ordered from Pella. So disappointing! Also - we bought 3 windows from another company (Diamond Windows) and they all came with insulation. Pella windows came without... They came with the head expender, Pella without and they came with the sealer, while pella without. Also diamond windows arrived with cover to the screw, while Pella without.

We built a brand new house in 2018. Spent $37,000 on Pella windows. It has been terrible dealing with this company from day 1. 2 years later I’m still fighting to get someone to service them as I was notified by the company that there is 4 large windows installed without glass blocks. Meaning these 54 inch by 56 inch pieces of glass can start to fall within the frame. For over a year I have tried ever To get these looked at. They are the most confusing unprofessional company I have ever dealt with.

I purchased what I thought was a quality product for my home. Approximately 10 years after I purchased the "quality Pella" door from Lowe's I noticed that it delaminated. Note that this door was mounted on my front porch with a very deep overhang. Not that they delamination was major but I would expect more for paying a premium. I contacted Pella customer service in June 2020 and after a long drawn out process of providing a serial number which was barely legible on the door hinge, I arranged to have it repaired, not replaced even though they indicated that it would be covered under warranty. So a technician visited and looked at the door and said that it should just be replaced, would be too difficult to repair.

The consultation for window installation was professional. We signed contract to have windows installed in October and was informed that the date would be moved up to November. Tried to contact both the company and the consultant with no reply.

Bought French style patio door and window 8 years ago in 2012. After a year one blind required replacement in door. After 8 years lock became worn and handles become very loose on the active leaf from closing and opening. To close you need to pull the door tight up to the frame and lift the handle. Took 5 calls to Pella only to be emailed that they will send handles since door is on warranty, called again month later when and they said that have not send handles because those are not on warranty and send me to a repair shop which charges $250 for a visit. Window requires lot of force to slide up and down from the beginning. Pella advised to use W-40. That’s it - I am on my own. No more Pella for me. Maybe it is better to buy cheap Chinese which will last a year or two and then replace with new? Between Pella door and window and install I spend about 8K and now I am stuck with it.

In 2014, Pella Windows in Monroe, Connecticut installed several windows in our house in Redding, Connecticut. Within a few months, one of the triple windows began to leak water and their installer had to return to fix the problem. This past spring, 6 years after the window installation, in the process of renovating a bathroom, we discovered that two sets of windows had not been properly sealed and water had been leaking into the insides of the respective walls ever since.

Windows are being replaced in my apartment building in the midst of a pandemic with a statewide mask mandate in place. Regardless of anyone's personal opinions and beliefs, it strikes me as a negative reflection on a company whose representatives disregard the governor's order and the advice of health professionals worldwide by not wearing masks in the building or individuals' apartments. They also used private bathrooms when a contractor's bathroom is available. They dripped urine on the floor and left the seat up, as well. Disgusting. Also, the windows are not high quality, but that is not the installation crew's fault.

Last summer, 2019, I hired a Pella repairman to see about replacing a Pella window that wouldn't close. He recommended that I replace just the sash, at a much more reasonable price. I was delighted, and agreed. It turns out he hadn't included the costs of the other parts there were necessary. After the work was done, he remarked that the parts had not been varnished, and that I needed to do that. Then I was charged an additional $175 for an hour of labor. About one month later, the window still wasn't closing properly. They did send someone out to fix it. Now, 13 months later, it is again not closing. Pella said it is not under warranty any longer, and will send someone out to fix it, for $177, the hourly rate. My old Pella windows will certainly be replaced with windows that are NOT Pella.

Purchased $20,000 worth of Products that turned into a nightmare. As an quality engineer myself I totally saddened by this company's poor quality and management response. I am specifically referring to the GM of Brookfield WI whom would not bother to even return my emails or calls, shame on you. Customers don't expect resolution when things go wrong here because they don't care.

Our experience with Pella has been very good. Our old doors were removed and replaced with Pella Sliding Doors that have the blinds in between the windows. Installation went very smoothly, and the guys made sure that everything was fitting squarely and tight. They cleaned up after they were done and were very pleasant. This is the third time we have dealt with Pella, and would do so again in the future.

Updated on 09/17/2020: Today is Sep 16 and the promised due date was Sep 18. I patiently waited for 3 months and called them every other day to check if the eta will be changed again or not. Last checked two days ago and it sounded like they will keep the promise this time for sure, so I scheduled the installation on Sep 19th. Today I called again to make sure and they said it will be delayed another 3 weeks. This is 3rd time and they are saying it's all because of the virus.

In 2012, we purchased and installed two (2) patio sliding doors by Pella. Years later, we noticed water damage in our basement. We called our Home Insurance Company who sent out a water mitigation team. When assessing the water damage and trying to figure out where and how the leak was coming from, they realised the leak could be coming from our kitchen Pella sliding patio door, which is directly above the water damaged area and noticed our kitchen flooring showed signs of warping.

Regarding my 6/30/20 install: My Pella experience started off very good. Salesman and the ordering experience was great. Things started falling apart when the New Construction windows I ordered showed up as retro-fit windows that I DID NOT WANT. I spent around 18 hours of my time removing the siding as I committed to do while being very ill with C-diff. Then the windows show up as retro-fit meaning I wasted a huge amount of my time while being in physical distress. I was upset and called my salesman immediately, stating I would let them install the incorrect windows as it did no good to reject them and Pella having custom product laying around the warehouse and the crew losing out on an install slot but in exchange I expected compensation for that and all my wasted time removing/reinstalling the siding while horribly ill. He said he would check in to it and get back to me. This started a series of promised return calls that never happened.

I have been trying since end of June to reach someone at Pella to have them review the warranty on the windows in my house. I've gotten several emails back saying we have reported it to customer service and waiting on a response and then nothing. I have been messaging them weekly for a response and I get the same lady responding and that she is looking into it and the delay and yet nothing. I have asked to speak with a manager and it goes nowhere. I have now filed a complaint with the BBB.

We purchased hinged french doors and they were quite expensive. They have leaked for years and we just realized the bottom of door is completely rotted. I called and due to age they won't cover a thing for replacement. We won't purchase another Pella product because we have issues with our windows and builder told us Pella doesn't stand behind products.

My experience with this door: after only 4 years, this expensive screen door started to warp/bubble and rust in one area. Their 10/20 year warranty is bogus. They do not stand behind their products.. We sent a myriad of paperwork and pictures only to hear we may be entitled to a 40$ voucher toward another door. Really!!!! Are you kidding me! Look elsewhere for a good product. This company has been failing for the last 10 years or more. Horrible customer care

We ordered our doors through Pella in Colorado Springs on March 13 of 2020. We were given an estimated delivery date of April 29, 2020. To date, we still have no front door. While I am aware that world circumstances are challenging ones, we have managed to order shutters, custom-made furniture, and several other items that were ordered after the doors and have still managed to arrive. In addition, we have had virtually no communication from Pella. Every time we have been given a delivery date and the doors haven’t shown, we have had to track down answers.

Updated on 08/14/2020: I might have another issue with my Bay Window again, this is my second review same window. I have Condensation build up throughout the whole window.Contacted their corporate support and explained the situation to them and my experience with Pella out of Scranton Pa that I didn't want a technician from this location to look at the window. She said, "No we won't send anyone from that location." Well I received the e-mail notification, where do you think they are sending the technician from Scranton Pella.

We had 5 Pella Casement windows in our kitchen. These windows leaked and caused MAJOR damage to our exterior kitchen wall. The leaking was hidden, and we had no idea until it was too late. The leaking caused water damage, mold and we had to TOTALLY remove the exterior wall and replace. Over 50k total damage that was hidden inside our walls. I contacted Pella and they simply said, "sorry for your luck" and blamed the issue on me. TERRIBLE, TERRIBLE, TERRIBLE customer service and PRODUCT!! Watch out when dealing with this company! They will quickly put the blame on you and not stand behind their product!!!!

Please DO NOT hire Pella for your windows. I don't know where to begin. But I will start by saying that Pella is one of the most deceptive companies I have ever dealt with in my lifetime and employ the most dishonest employees I have ever come across. Beginning with the salesperson (Dave **) to the General Manager (Jamie **) to the horrible installation crew (which by the way, are subcontractors - but Pella will put on pretenses that the installation crew are actual Pella employees).

6 Pella storm doors were installed as part of an extensive remodeling project at our home. After about 5 years one door demonstrated rot due to condensation and moisture due to poor Pella design. The doors are not sealed to prevent moisture from getting behind the doors' metal casing. Therefore moisture accumulates in the door and causes rot. Eventually the 5 other storm doors demonstrate the same problem requiring us to replace all 6 doors. The poor exterior design is responsible for this problem and would not recommend using Pella products. From the reviews listed, this is not the first time this problem was described. Obviously Pella does not treat their customers as they would want treated if the roles were reversed. I strongly recommend staying away from the poor craftsmanship of their products.

I need to let the rest of the world know who not to contact for replacement windows. It is disgusting that such a large national brand window company would have such incompetent personnel in field operations. A brief recap for you since I am confident that no one with Pella has actually looked at my situation in detail. My project included 14 individual windows and as a result of an incompetent salesperson a/o person making the "exact" measurements, the installation team could only completely and successfully install 6 of the 14 windows. What does this say about Pella??

Updated on 05/29/2020: I am writing to upgrade my review of Pella Windows and Doors. Since my last review, I called Pella corporate and was able to receive a new door lock and keys for which I am thankful. Although I could not get a replacement screen, I do feel that customer service was helpful. I am upgrading my review to 2 stars and would have given a higher rating based on the helpful customer service, however, I feel that the screens are not well designed and should fit better.

We have a brand new home. Been in 1.5 years. Over 75k worth of Pella windows and almost all have mold and moisture. HVAC has been inspected. All mold remediation specialist said it’s the windows. Poor quality.

Good product, frustrating customer service experience. Can’t express enough my frustration of how our order was handled. We replaced 3 entry doors last summer. However 1 of the back door measurements were done incorrectly. We dealt with Brett. After long delivery time we received and installed wrong sized door but it was custom size so we couldn’t get standard storm door for it, had to custom order from their website that was quite pricey. When called and talked to an agent we were given an option to get free storm door that we agreed to. Couple months after we called and checked on our complimentary storm door and Brend forgot to place an order. After I emailed to their manages, Carroll handled things in a better professional manner and they ordered our storm door with the included installation. After a while door was received but it was winter so no one came in to install the door.

We installed Pella Proline wood windows when we built our home 16 years ago. Within 6 years we had to have a sash replaced due to rot. Two years later a picture window began leaking around the glass. I contacted the Pella distributor and it took two months to get someone out to service the window and then all he did was caulk it (caulking a window voids the warranty). Recently I found another sash that was rotted out. Since the windows are no longer under warranty the cost for a replacement sash is $788.12 if I install it. The original window cost $351.22. Since receiving that quote I found 2 more windows with rotting sashes. None of these windows is in a wet or even damp area so rot should never be a problem. The only thing I can assume is water is leaking between the exterior cladding and the wood. When I sent my concerns to Pella I got no response. My suggestion is to steer clear of Pella.

Look, I LOVE my Pella windows. They are awesome and have had them for 10 years. They still look great. Now... neighbor's mower threw a rock and broke a 24 inch by 24 inch double hung window. Guess the cost to replace it? $630 and that does NOT include installation. What are my choices?

I have a home only 20 years old. My Pella windows are not sealed and a lot of cold air is coming in between the two window panes. I have about 25 of these windows and they are all so energy insufficient it is embarrassing. I have to tape all the windows just to make sure my house does not freeze in the winter months. Pella reps are not at all interested in helping me and want to charge large fees just to show up and "check" their problem. If you are building a home please stay away from Pella. My Andersen windows are superior as installed on my farm home after 47 years.... GO WITH ANDERSEN. YOU WILL NOT BE SORRY.

I contacted Pella Windows and made an appointment with Brett. He arrived on time and informed me of the different windows Pella offers. I got the designer series (triple pain with the blinds in between the glass). The installers were very courteous and professional. They did a great job. I want to thank Brett for his great customer service and the team leader, Ricky, for a great installation experience. I definitely would recommend Pella to anyone looking to replace their windows.

Purchased Pella windows through Lowes, horrible installation. Lowes warranties installation for one year. Water damage inside home. Pella charges to come out to do a review. Lowe's warranty for installation is one year. I have thousands of dollars of damage. Do not use Pella or Lowe's.

Pella Windows of North Carolina has been paid for work at my home for 15 months that they have not completed. They were contracted with and paid in full to replace a window in my home 15 months ago. I later contracted with them to replace a second window. They have sent workmen to my home 4 times in this 15 month period and each time they brought the wrong window. Each time they refuse to return with the right window for 2 to 3 months. Today they came back with both windows and told me one would not fit and the other was broken.

I bought a house with all Pella windows (windows are less than 10 yrs old). I inquired with a local glass dealer about replacing the glass on a cracked pane. And was told that it was not possible, as is the case with many Pella windows. I contacted Pella to find out how to fix the glass. The only option given to me was to sell me a new sash - $611.00 for a single 36x26 sash - not including installation!! I asked if I could send them the window and have just the glass replaced, but that was not an option - so much for sustainability.

We recently had new windows installed at our home. We chose Pella due to the high quality product and warranty - thus paying a premium for the new windows. The product turned out great - however the installment caused a number of collateral damage on the inside of our house. Fist sized holes punched next to the trim surrounding the windows. It took Pella 3 months to respond to picture and service request to fix.

Please do not make the same mistake I did by purchasing Pella windows or doors unless you plan to change out your windows every 10 to 15 years. Poor engineering and the lack of effort by the company to stand behind their mistakes. The water seeps in behind the exterior aluminum clad and rots your window and door frames inside out. The company replaced one slider at the 10 year mark at the end of the warranty because it started to show signs on the inside and I thought it was just bad luck and something must have happened at the factory. Had I have known what I do today I should have popped off the aluminum clad on ALL the windows and doors and inspected the sashes and had the company replace my whole house.

Within about 10 years, Pella wood clad windows will rot. You won't know it until they crumble. The engineers at Pella chose to seal (?) their window cladding, which is aluminum with a clay bead that shrinks and then allows water to leak behind the cladding, which rots the wood. The Pella "lifetime" guarantee is rotten too! I have replaced many Pella windows in my house because they rotted.

New home construction in 2015. All Pella Designer double hung windows and 2 Designer Patio doors. We have the same complaint as Donald from Sturgeon Bay, WI. on Dec.11, 2019. Every time temps are below 20 degrees outside we have frost or water on our wood window sills where sash meets sills. We tried shrink wrapping our screen and reinstalling to act like a storm window with same result. Seems to be design issue/lack of insulation on strip that sash closes on causing the strip to stay ice cold due to outside metal meeting the wood and causing the cold air to meet the warm air. We have no issues with any other areas of the window or glass. Pella keeps saying it is humidity issue and will not try to resolve. We have had humidity levels as low as 20% with same issue. We have had the issue since the windows were first installed until now which is 5 yrs later.

I gave one star because there is nothing lower than that. I chose them they supposed to be the best. I have the worst experiences with them since August 2019. Two small windows and one big one for the family room. It’s not done, first thing the installer was the bad he miss up the window and then every two month somebody come to check and then they decide to change it.

Salesman was pleasant and on time for appointment. He provided a quote for $18k for the 19 windows we wanted replaced, but never followed up with us. I called him back 30 days later after getting town approval for new windows (I live in an area deemed "historic" in MA). We agreed to go ahead, so they sent out the measurement crew to check all dimensions. Revised quote came back for $32k. They said all the windows needed full installation, not just be replaced. We will look elsewhere.

It has been a horrible go around with Pella and after starting the replacement process of my cathedral window with them in September, the job is still not complete and it is already the 2nd week in January! Do yourself a favor and go elsewhere for your window replacements! They do not care about their customers and they will charge you the full amount up front ($7800) regardless of whether the job is complete or not. They do not return phone calls and do not take any responsibility for their errors when the job is not completed as scheduled.

I made a big mistake 9 years ago and purchased a Pella storm door. I now have a storm door with a big spot of corrosion of on the side of the window. I gave my old door to a friend, not Pella, the door is now 40 years old, and still in good condition. I wrote to Pella, and sent pictures of the corrosion. So much for their 10 year warranty. They wrote to me saying they would send me a credit voucher on the door I purchased, and the warranty was prorated. I should receive the credit voucher in 3 to 4 weeks. It has been 12 weeks, and so far no credit voucher. Pella is a terrible company to do business with!

My wife and I are remodeling our home in Bozeman, MT and purchased 25 windows at a cost of $20,21 on 12 September 2019 with a delivery date of 14 October 2019. We were meticulous about details of the order and the contractor planned the remodel so that his work incorporated this delivery date. We received the order a bit later than the noted delivery date but in time for the contractor to stay in pace. Unfortunately, a number of windows sizes and types were wrong. We returned the "wrong" windows and clearly noted what was wrong and what we needed. The replacement window order came last week and was also incorrect -- it was not what we ordered.

Replaced all windows and patio door in my house with new Pella designer series windows about 5 years ago. Nothing but problems every winter. Tried to keep humidity really low in house but still cold air is coming in around bottom sill of windows and all round the patio door. When temps get to 0 to 15 degrees frost build up on inside of window wood surface not uncommon. Patio door is the worst. Very disappointed.

I purchased Pella Windows for my brand new house. I spent over $20,000. After eight or nine years the window sashes started to rot away. After months of complaining they finally replaced only the sashes not the entire window at a cost of over $6,000. I would definitely not recommend Pella windows. They do not stand behind their product.

You have no reason to trust me but I am telling you that you will regret using this company. After 2 years, our large picture windows' seal broke. It will cost us $800, for labor from Pella, plus $75 for a technician to come out to replace the "free" window. Additionally, we have had the door replaced twice in 2 years due to the wood cracking. Once I asked about the reoccurring problem, the technician said we'll just keep replacing it. We are on our 3rd door with the same problem and are now out of our labor warranty. The original purchase price was $7500 for a foyer window and door unit. We were willing to pay this price for a great product. We were very wrong. Please do not think you are getting a good product or warranty with this company.

First, Pella sidelights come with a threshold, which looks very strange. Second, the Fiberglass slidelights are framed in some type of cheesy, discolored vinyl, making a simple front entryway look unwelcoming. Third, my builder said that they could paint the vinyl, but two days after painting, it is starting to peel. I will never buy another Pella product again. After $2000, I am left with no recourse, a new house and a shabby looking front door.

Pella windows installed in 2003 when my home was constructed have rotted from the outside to the inside. These are two large windows - one a fixed picture window; the other a window complex of two casements on the sides, one large fixed picture window in the middle and a large fixed horizontal window spanning the top. The progressive rot had been occurring unnoticed for years because of the aluminum cladding. There was a class-action settlement that I wasn't party to that I had no prior knowledge of and so was not able to participate in the settlement.

My Pella Proline sliding glass door is rotting out. The glass has held up fine. This is a well known issue with Pella, there was a class action lawsuit in the past. Pella sent a rep out who documented the case and said she would submit a warranty claim. It's been 3 weeks, I keep following up but no one returns my calls. I called the Grapevine TX local headquarters and asked for the sales manager but still no response.

After 5 years of a $5000 plus sliding patio door the lock mechanism failed to engage. There is only one person (myself) utilizing this door on sparingly basis. I called Pella who informed me that they could make an exploratory out call for $120:00 plus tax. This is far from satisfactory. To hell with the Stella "promise".

Last year we bought a house and we have been remodeling. I have custom ordered a door because I wanted a specific design and colors. We look all around town and pella was the only one that I figured would be the perfect manufacture for the door. We waited for a month and when it got close to getting it delivered the guy insisted to have someone home to help me unload which it was not possible for them because he didn’t want to pay his people overtime. I ended up unloading it since my husband was working out of town and didn’t get home until late that day.

I have to say we have always been a Pella family. We purchased a vinyl sliding glass door 4 years ago because I love Pella and really wanted the blinds built in. Recently though I have noticed an accumulation of small clay colored beads which I thought, were some sort of bug eggs in the bottom of both the slider and stationary doors. I emailed Pella with pics and no response. Today I called and was advised this happens a lot. Really?? They advised I was still in warranty however would have to pay labor fees. The girl advised the seals were bad and that was the beads I was seeing. The door is 4 years old!!! Reconsider before buying Pella!!!

Built house 2001. Within 2 years all west facing windows rotted at bottom sash. They replaced them. Of course they wanted to charge ridiculous amount for installation to recoup losses. Window warranty but not labor. Luckily easy to install. Now years later all rotted again and no warranty. These were maintenance free windows. Two things don’t by a Pella product. Also check the products out yourself because the builders won’t be around when they break.

We purchased a Pella Sliding Glass with blinds between the glass from Lowe's for $673. The doors were great for the first 7 years. Last year some type of little beige beads starting accumulating between the glass panels. Called Pella Customer Service, they contacted the local distributor, the local distributor called us and told us that they would replace the door at a cost of $960! I understand that the door is out of warranty, I don't understand why the replacement part is so expensive.

We built our house in 2001 using Pella Designer series casement windows with the Slimshade blinds. What a mistake!!! The windows started rotting a year after they were installed and the blinds don't close completely. A set of doors had to be replaced because of rotting, which was done under warranty, but we had to pay Pella $750 to install the doors. Pella told us to put a bead of clear silicone caulk where the frame meets the glass, which I did, but shouldn't have to do that. And I still have windows to replace because they are rotting. I wish I had researched Pella back when we were building because I wouldn't have used them.

Year and a half with a leaking $12,785.76 door. Lots of promises from Pella and tiny few Pella salespeople and 'subcontractors' out to look... Still leaking. No real action just pass the buck. Pella has not delivered on its warranty. Until Pella fixes the problem they created, I will be telling all my 300+ yearly home inspection customers every day NOT to use Pella based on my personal experience. James

A window broke in our new home in July. We ordered another one based off of the serial number on the window. A door size window arrived at a price of over $600. We called and were told we had to wait for a service technician to come out which would be September. He came out, measured the window and assured there would be delivery and installation in October. On 10/18/19, a technician showed up, left the window at the door and was about to leave when we ran after him. He stated he would not be installing the window he had been calling (a wrong number) and said we needed to call for an installation appointment. When we called we were now told November 26th is the soonest time to install. Definitely unprofessional and disappointed with service.

We had Pella come and install windows Monday and they verified the work on the inside and left. When we climbed the ladder outside the home we seen no sealing of the windows from the outside. A piece of flashing they say is decorative is just flapping and they claimed they used double sided tape and it always holds. Double sided tape in the elements is not ok for the amount of money they charge for installation. Now it has been more than a week. 2 days of rain, more rain to come, no communication after multiple messages with multiple people, and now the company that they use for financing won't not pay them because technically the windows are in.

So incredibly disappointed in my sliding glass door. Bought and installed through pella in June 2019 and by September the screen door latch broke and the slider would not open. Pella comes out and has to "order" parts. I have a screen door and a sliding glass door that I paid 11,000 dollars for and I can't use either one. Thanks Pella. This product is not worth the money!!!!

We recently replaced 7 vinyl windows in our home and had a great experience with Pella. They went out of their way to be courteous and got their work done swiftly, leaving no mess to clean up! They had a guy come in to make sure we were happy with everything and understood the workings/cleaning of the windows. Now we're loving the windows and glad to have a good warranty. Highly recommend this company.

I ordered five replacement windows from a local Pella rep. Three were installed with visually obvious flaws and one sill was badly damaged and will have to be refinished. Two of the windows have been replaced but I now have to wait for the third and for the paintwork required on the sill. These are not 'bargain basement' products - I expected a much higher level of quality control!

In November of 2018 I purchased 12 new series 250 & 2 designer patio slider doors. Seven of the 250 windows were ordered incorrectly in that they were not tempered glass as per drawing submitted & building codes require. I immediately made the salesperson aware of the problem upon delivery and he told me he would re-order the sashes required and they would be replaced, which they attempted to do in April of 2019 when they replaced only 4, even though they admittedly could not find the other 3 setting in their warehouse somewhere.

We replaced an old french door with a new Pella slider in July. We had a licensed contractor install the door. The door ended up having a bow in the middle that would not allow for the screen door to slide. After multiple phone calls and emails to pella I finally got a pella rep out to our house and he confirmed the door had a warp in it. I was told that pella would get back to me in 3-5 days. That did not happen. When I finally got a hold of pella again they said I had to deal with the place I bought the door from, Lowes. This song and dance went back an forth, both companies playing the blame game.

Purchased Pella casement windows from Lowe's, installed myself approximately 9 years ago. Have had air infiltration since installation. Air comes in between window frame and casement rubber seal in barely touching frame so in winter would get so cold getting ice on glass inside so thick can't scrape it off. We have local pella dealer but don't install product so had to get installer from nearest town to come to my house. This happened 4 or 5 times over 9 years. Most recent dealt with out of town pella exclusively. Surprisingly installer figured out because windows were special order that window was too small for frame hence barely touching rubber seal. So they decided to order one slightly larger window for a trial then I was to contact them for results.

We ordered windows for our new constructed home in July 2019. It has been over 2 months and still no delivery, we were promised delivery in August then Sept 5th then Sept 23rd. Now some time in October, don't order Pella. They have the worst record for delivery & if you are not happy with their product too bad you're stuck with them.