Pella Reviews

I tried reaching out to Pella of DFW and getting them to come out and do some maintenance and service my doors and windows for over 18 months. I then called and had a salesman come out. I wasn't offered an opportunity to pay a little less and repair the needed items on my doors and windows but was instead, sold new windows and a double door. At the time of sale, my salesman said he would have the service guys come out. It took months to finally get them here and now I have a quote for over $9K after a purchase of $30k.

The hidden screen feature is nice however if you look closely it appears odd from the outside and not completely hidden. It would be very nice if your Accounting department could supply a completed paid invoice in a timely fashion. I've been waiting 28 days to receive it via email and still counting.

They were good. They explained everything quite well. They spent about a few days taking out each one and working out room by room and working their way down. The quality of the windows is good, too.

I really enjoyed speaking with the salesperson of Pella. He was very down-to-earth and the price was in the middle of the other two companies that came in. But the salesman is what made me decide. I got nine windows and the installation was smooth. A group of guys came out, they took the old ones out, put the new ones in, cleaned up, and it was all done in a day.

We had a broken patio door. Pella gave a great price and the representative that came out was fantastic. She was personable and helpful. The installation was great too. We had a great experience with Pella.

I had Andersen and some other ones prior to my consult with Pella and I was geared to ask them the same questions and something else. They did well. I got the high-end windows of Pella and a sliding door, and installation was exactly how they said it would be. Each group knew what they were doing and did it well. They cleaned up behind themselves very well. I wish I could get them to clean up my house as well. They were very good. All in all, Pella backed up what they said, and I have no complaints in the short period of time I had it. I had five windows and a fancy screen. When people open the window, they see the screen, but when they close it, they don't see the screen. I was happy. Considering the quality, I did well. The windows closed like a Mercedes or Lexus door just like it was.

I checked virtually all offerings for windows replacement in my area and Pella was the winner. They had all variations of frame materials and glass types to fit my needs - Northern side of the house with a cheaper material and southern part with the best materials to deal with our southern heat. I specifically want to mention my very positive impression of the Pella team that was installing my windows - Vitaly and Gleb. It was my pure pleasure to deal with them - very knowledgeable and caring.

The reps did good. They came to the house and gave me all the options. I had Pella replace a door, and it's good so far. I would recommend them. Everybody I worked with was great.

The rep was wonderful. He was very knowledgeable and professional. He told us the process and everything went well. We purchased three windows and a sliding glass door, and from our meeting with the rep to the install, it took two months. Installation was great. A few gentlemen came and put them in, and it was really quick. So far, Pella has been wonderful. They're a little on the pricey side, but the products work well and the quality seems there. We like the new door. A window is a window, but they're good.

The only reason I give a 4/5 star for quality is due to the amount of sun that penetrates the windows. We previously had a tint placed on our windows that blocked approximately 50% more sun than what the pre-install tint blocks...but the install and customer service was great! Pella Windows did good.

We had a picture window and patio door installed on April 10th. Both have blinds between the panes of glass. We were happy with the installation and the installer. Although the installation of screen for patio door couldn't be completed because screws were missing. That was completed today. Our biggest disappointment is how dirty the glass was between. It looked as a dirty or greasy rag was used to wipe the inside. The installer helped today take the windows out so we could clean them. We had had a difficult time cleaning the glass and they still have a film on them. For the price we paid I don't feel we should have to look through greasy windows.

I was very happy with Pella and my overall experience. John ** was very professional and made the entire process very easy. He communicated well with my wife and I from the first day all the way to the end. He represented Pella very well and had a good personality. The installers did a phenomenal job and were very respectful the day they were at my house. They made sure my house was left spotless which is exactly what I wanted. I will absolutely be using Pella for any and all of my future projects. Truly was a great experience.

First installation crew, superb. Neat, clean interior caulk lines around windows.. The crew had a process and worked efficiently.. Time will tell whether the quality of the windows is what I would expect from a premium product. One screen was defective: screen material fraying at the edge. I requested a replacement for that screen on the day of installation. I still don’t have it, and have heard nothing about the replacement from anyone. I told the salesperson, on May 9th, that I hadn’t received the screen yet. Four windows that were ordered with black trim were not ready on the first installation date. They were installed a few weeks later.. That crew did not clean the trim after they installed the windows. There is a noticeable rusty looking residue on the trim. A neighbor already asked me about it…(what happened to your window?)

The doors are beautifully made and the crew who came to install them did a fantastic job. They blend in with the other doors that are 15 years old and look like the originals. My Pella sales rep was very easy to get in touch with and always responded quickly.

Excellent service and product. The process was easy from estimate to installation and follow up. Everyone was professional and courteous. I would definitely do it again and recommend to friends and family. The cost was less than expected. The installation was fast, clean and easy. I cannot say enough good things about the entire process.

They still haven't finished the job! The are openings around the windows so bugs and water can get into and you can see the screws on the side of the windows which looks unfinished and I paid a lot money for these windows! The kitchen window now closes very very tight and very hard to open because they did an half ** job on it. And no one is calling me back about this after I have left and called multiple times!

Replaced a Pella sliding door that had a self closing screen door. Salesman indicated new door would have that feature, but apparently it is unavailable on the door that was ordered. Salesman ordered a retractable door to be installed May 9. Came in damaged and is rescheduled for 6/6 installation. Sliding door is a 3 pane style that had smudges between the inside panes. We have been told that was our issue to clean up and shown how to open the glass panel by your tech. Installed windows had no issues. On balance, like the door and window, but would not recommend Pella to acquaintances. Execution bordered on lame. Knowing what I know now, the order would have gone to someone else.

The crew arrived on time. Removed our old windows and door. Installed the new windows including the trim and finish work. Crew was friendly and very clean and respectful of our home. WHen they were finished it would be hard to notice that they had even been there except for the new windows and door.

After installing my door about a month ago, I finally proved to/persuaded them to come out and finish the trim work. However, they sent the installer with the wrong trim. Alas, my door installation is still NOT COMPLETE! Regarding the transom (too few grids and not clear glass), I was told a salesman would contact me. So far, crickets!!! You guys had good reviews online, so I am extremely disappointed in the poor service I have received in the purchase of a nearly $20,000 door unit.

This window was replaced as a result of hail damage. The appointment was made to replace the window on April 1, 2024. The two employees, Austin and Hunter arrived on time. They were very efficient and cleaned up the area when they finished. They were very cooperative and replaced the blinds and everything looked great. They were awesome!

Tommy came out for the quote and was extremely professional. He was upfront and told us exactly what would happen. He even gave us a rough timeline that was spot on. The instillation crew showed up and went right to work. Extremely professional and cleaned up after themselves both days very well. We were impressed with how quickly they were able to remove and replace all the windows. There was a small issue that they had to have a repair crew come out and fix one of the new doors. But again everyone was upfront with what was needed and the timeframe. I look forward to reaching back out to Tommy when we get ready to replace the remainder of our windows.

My experience with Pella unfortunately wasn't what I hoped it would be. I turned down an almost identical offer from a highly recommended local company because of the prestige of the Pella name, but now I fear I made the wrong decision. First, the salesman was very pushy and used the hardball tactic of only offering me the best price if I signed a contract right there on the spot before he left my house that day, not allowing me even 24 hours to think things over. Ultimately I acquiesced so that's on me, but I really didn't appreciate him pressuring me like that. He knew I was a first-time window buyer and that was an unfair position to put me in.

Poor quality, windows that do not function, screen doors that will not close, paint on all screen door mesh, window screens that will not stay closed, window trim that does not fit and windows that cannot be locked. After initial installation, the repairs to the new windows & doors is scheduled EIGHT weeks out. Hopefully all of these issues can be rectified when the service team comes next week.

Brian ** was our sales associate and couldn't have been more personable and professional. He was very patient with my husband and I as we picked out a sliding glass door to replace our previous French doors. We absolutely love our doors! Would recommend Brian K and the Pella product if you are looking for doors or windows!

Pella replaced all windows in our house with high efficiency windows for a competitive price. Installation was efficient by expert members who were respectful by keeping our house and yard clean. Our account manager organized every visit and coordinated payments conveniently. They were the only company able to design and install large picture windows without dividing it up into smaller pieces.

It’s a little pricier than other manufacturers - but it’s worth it to get a beautiful high quality product that you know will be made and installed correctly. Everyone we have ever dealt with at Pella is so nice and a pleasure to work with. :). That is worth so much in itself.

Great sales team listens to what you would like, worked out all the details. Cut energy bill over half with their triple pane casement windows. Awesome install as well. Had a few issues with the blind sliders on the screens but were remedied quickly. Installers Coltrane up and made sure everything was in order prior to leaving each day.

Was told these windows would be 1000 percent quieter not true. Disappointed with the sound reduction. Installation was good to say the least but overall satisfaction not pleased at all. I think I could have saved have that much money and been just as satisfied with less pricey windows. We will see how well they are this winter.

Installers were very good, prompt and courteous. Sales Rep, extremely untrustworthy, and would not provide a detailed breakdown of the numbers. Could not explain the numbers and when challenged dropped the price 30%. I went back to Marvin and could have gotten 10-15% more, but already made the agreement... Shame on me. Sales Rep - 0 stars. Installers - 5 stars.

We've had several issues with the new Pella front door we had installed in our residence. There were incorrect measurements, missing parts, defective hardware just to name a few. We are still waiting for the issues to be resolved, but it takes a long time to get any responses from Pella. We know we paid a premium for Pella, but it is clear that they are not worth that spend.

The salesman was very nice, upfront and had a very pleasant personality. You didn't feel like he was a salesman. There was no high pressure and he gave us several options as far as the door went with different pricing. The installation went well and was done in three hours. It was a slider door and the installers had to take the old one out. They had to do some aluminum trim on the outside of the house and put new molding on the inside. They were very good, efficient and clean. We had a couple of issues afterwards but Pella addressed them very efficiently. We had the door put in in March but Pella couldn't schedule us for a repairman until April because they were booked up. If we had had a major problem, they would have come out sooner. They just need more repair people if they have that many issues.

Back in November 2023 we placed order for 2 replacement windows. One was a large 4 panel, the other a small bathroom window. On March 4 they came to install. There was no issues with the bathroom window and I absolutely love it. However, I was told the large window was manufactured incorrectly and needed to be reordered. Salesman (Chris **) called, he took full responsibility for the mishap, said it was his fault and would replace order. April 2, I can to get update and told the should be at warehouse on April 4. On April 9, I get text first available install is April 30. Well we had bad weather on the 30th and install was pushed out another week to May 8. When I hadn’t heard from anyone on morning I text Chris. 30 more minutes go by before I get a call from Chris to inform me that when installer went to pick up the 4 panel window that it too, was made incorrectly and that they needed to be ordered a 3rd time.

From start to finish, our experience was awesome, stress-free and met all expectations. We were very impressed with the end results and quality job. Our windows look amazing and have added curb appeal and value to our home. We will continue to use Pella brand windows in the future. Tom and Brittany were a joy to work with throughout the consultation, scheduling and installation process.

We've had a very nice time working with your company. We've especially enjoyed our experience with Brittany - our initial sales rep + Laura - our continuing rep + Beau - who has been to our home several times for tweaks and adjustments to our installation process. We had a very large order and everyone we worked with along the way was very organized & professional. We've already recommended your company to a friend who has placed an order.

We like the looks of the Pella products and the pricing that they came up with. Their rep was not high-pressure at all, let us take our time to make this big decision, was very knowledgeable, and gave us multiple options of what we could do. He knew that the neighborhood we're in has a very strong HOA. So, we were changing the color of our windows, and we had to go through approval process with them to allow us to change the coloring on our house, and he was very patient to work with us on that and gave us all the information we needed to provide to the HOA to get the approval.

The Pella rep did a good job. He didn't waste my time. He didn't try to sell me stuff I didn't want. And he was able to get me a quote very quickly. We purchased basic windows. The installers were good, but they didn't put everything back when they were done. They moved the furniture and took down the drapes and just left it all lying around. So, that wasn't the best. But the quality of the windows seemed good.

We had Pella windows in our last house in Raleigh and I loved them. I recently bought from Pella again and their rep, Keith, was super nice. He sent me pictures of my options and I loved the first one I saw. He came back several times because I changed the plan a few times. He measured and measured, we texted, and we called. There was a lot of good communication. The installation took one day and the products are really beautiful. You roll this little knob and the window opens out. I bought two of them and they are massive. They are four feet wide. Aside from those two big windows, I also bought three regular windows. They had a lot of people here for the installation and it was super clean.

I knocked one of the big picture windows out on the lawnmower one day. I was happy enough with Pella that I called them up and they replaced it all. They charged me for it but it was my fault for breaking it. I'm happy with Pella. We're fixing to build a new house and we'll call Pella to come do the windows.

My options were limited because I live in a condo and I have to go by an HOA. So there was only one product I could go with. The sales consultant knew exactly how it was gonna happen and laid out the whole process for me. He gave me the timeline and walked me through the whole thing. I was told what day the people would be there for the installation of the glass sliding door. They showed up on time and gave me a call when they were outside. Then, they offloaded the door and installed it. It was extremely easy and hassle-free. The installers knew what they were talking about so the whole process was quick and painless. I like the quality of the door. I'd have people reach out to Pella.

The Pella reps were very straightforward. I told them what I wanted and they made some recommendations. We discussed it and came to a decision. I purchased a patio door and a double window. Everything went very well and they got the windows in sooner than I expected. I've been very satisfied with the quality of the items that I got.

Pella was the only company that could get anywhere close to what we had on the other windows. They told us it would be two months for the windows to be made and they replaced them in a day. They're good windows.

The service and quality with Pella are good. They had a salesperson come into my home and we went through everything together. She had everything with her, all the paint choices, so I could look at everything and decide. I got a fiberglass door which was what I was looking for. I wanted a door with glass that would look a lot better than the original door that came with the house. It looks perfect and I'm happy with it.

Pella is a good company and cheaper than the other estimates that I got. They sent somebody who measured and took pictures. They showed me what they had and weren't pushy. They also showed samples of wood they put around the window. I wanted the replacement windows to look the same way as the other Pella window that was not gonna be worked on. I felt Pella was gonna do a good job ‘cause they've been around a long time and they have very qualified people that do the work. The cost was $7,500, and insurance paid for some.

I had a very difficult time reaching someone at Pella. I spent several weeks trying to do it and almost didn't use them. I called different numbers that I found in the Richmond, Virginia area, and was told, "No, you need to speak to this person," or, "No, you need to speak to this division." I finally got someone at a Charlottesville office to hook me up with the right person. Once I was able to talk to someone, she came out and gave me an estimate on the windows. They are extremely expensive. I have a large house and the thought of replacing all my windows would be cost-prohibitive based on that one experience with the one window that I replaced. They seem to be very good quality though.

Pella had several options that we could choose from, but it led us to buy the same kind of windows that we had instead of changing the whole thing. We got plastic doors and windows, and the replacement took about four weeks. They came in, got the job done, and finished up quickly. The product is everything we wanted and asked for, and we both like it.

We absolutely love our windows. Our salesperson, Corey, was the best to work with and the team made it a flawless execution on install day. We could not be happier. The value and the product are top notch. We love the attention they gave on the small details like finishes, touch up paint and trim moldings. No stone was left unturned.

I had Andersen before up in Michigan and I wasn't satisfied with the way they were installed. I just went with Pella. I got eight windows and the installation went well. The gentleman who came out was excellent. The quality is also much better than the one I had.

The job was done incorrectly. There are bees in between the windows. How did they get in there. There is no way for me to open the window. I need the job redone correctly. I am paying monthly for this crappy job and I need it fixed immediately. I need someone to explain to me how this could happen and fix it and apologize.

The door we ordered was a custom build - extra tall, extra wide, arched. We had basically one choice. The door itself is very nice but the install was not done well, the interior trim was not correct so now we are waiting for new trim and will have to have the door re-installed. We ordered the door in November - the re-install is toward the end of May. Due to the issues with the door not being flush/plumb with the door jamb, the door locking mechanism is not working like it should so we have basically had no front door since it was installed in early March.

Window repair went ok. Your contractor broke some tile and did get it repaired. That Took a couple of weeks. However your billing of the window, then more money when it got to town. That left me with 5% over your head to make adjustments. That pricing will make me never to come and ask for your services again. Find another way for billing or see ya later. As far i know I have always paid my bills. That pricing must change if want me to come back. Thanks. Billy **.

We are pleased with the installation and the window quality but communication is lacking. I waited at my house for over 4 hours waiting for the initial inspection of the Installation where I was told that the inspection would require someone coming into my house to look at the inside part of the install. No one ever came to my house but when I called the Pella office I was told that I passed the inspection. I wasn’t made aware of the final inspection time/date and I wasn’t home for that inspection which needed to be rescheduled. The final inspection of the completed job occurred on April 15th. I still haven’t received the final bill. Additionally, I gave a check for half the cost of the job to my sales consultant, Mike **, the first week of December. That check still hasn’t cleared at the bank.

Due to the hail storm Great Bend experienced in July of 2023, we had quite a few repairs made to our home. Of all the repairs made, our process with Pella was the best. Chris ** was valuable in helping us choose the windows we needed and facilitated in adding additional storm damaged windows to our insurance claim. Roman Carpentry did an amazing job installing the windows. Protection film was laid down to protect our carpet and all furniture was covered to protect from debris. All eight of our windows were replaced in one day. I expected it to take two days minimum. We're happy we went with Chris ** and his team.

Roughly 75 % of the windows installed had defects which required replacement. A month later they brought 12 items as replacement and 3 more had not even arrived yet. Only 2 could be installed because the rest were defective. I have to wait another month for new replacements to come in. The staff and workers are very nice and very apologetic, but the window quality is awful. I can’t believe I paid 30,000 dollars for this.

Our sales team was communicative and great to work with and helped us identify the best value for our dollars! The scheduling team let us know what to expect and how to prepare for the installation. Our installers were polite, professional, and left a thoroughly clean workspace. We've already noticed a huge difference in the energy efficiency of our home!

Shopping at the area Pella store was pleasant, home visit and final sale professional and friendly, instillation team competent and friendly, follow up great. Will look to them again in future as we need new windows and other like products. Whether this is at our condo or our home.

We chose Pella because our contractor told us that Pella was the top of the line for windows. Pella did not disappoint. The high quality of the product speaks for itself. The overall service was excellent. Concerns were addressed to our complete satisfaction when raised. Every person we came into contact with was respectful, professional, and knowledgeable. We now have beautiful new windows that have added to the beauty and value of our home.

The installation team did a great job. Plus, they were on time, polite and professional. Pella is blessed to employ them. The door is really beautiful and of very high quality and makes our home pop. Should I ever sell, it will make the sale. The interest free loan made the purchase much easier. I probably would have gotten a much cheaper door had it not been for this feature of the sale,.

I am extremely disappointed in the service I received from Pella. My initial install was not at all how I expected. There wasn't a Pella representative present, the communication was horrible. A window was delivered broken (according to the foreman, this was already known but they were told to install the broken window anyway and would replace the glass in the future but no one communicated this with me or asked my preference). A window that they removed was dropped and shattered and there appears to be no attempt at picking up the broken glass since I found several pieces, large and small, all over.

Replaced three (3) very large dining room windows. The original Pella windows installed 2002 were badly damaged. As the result of a change made in the formula used to treat the wood in the windows, these windows had rotted frames. Pella was sued in a class action suit that they lost to homeowners and as a result Pella replaced those homeowners windows (same type/model that we have on our home). We knew nothing about this at the time so we were not aware of this opportunity. That being said, we landed up replacing three windows and 5 sashes. I should have asked Pella for a discount given the facts. :-(

Had a great experience from start to finish with Pela. Took a chance and scheduled an estimate and when the estimate came in way lower than expected we knew we had to jump! Communication was good, install was meticulous and we could not be happier. While the install took a few days longer than expected, it is because the workers were intentionally slow, clean and respectful of our property. Would recommend!

We called Pella because of their reputation with doors and windows. The salesman made it clear that we had made the right choice. And, the fact that we would receive a discount if we placed the order that day gave us more incentive. We love our new front door! Thank you.

We got a new front door and storm door and a new sliding glass door for the back of the house. I wish we would have updated our back door sooner! I love having the blinds inside the windows and no long having a swing in door that takes up space. Everyone we talked to and worked with were professional and friendly and answered all of our questions. Thank you!

We are very happy with our new windows, a great improvement over the old ones. From start to finish, everything was handled professionally and with high quality service. There were no hidden costs or unpleasant surprises. When one window broke during installation it was promptly replaced. We are completely satisfied and would highly recommend Pella.

Pros: Great doors. Great install. Cons. $14k for 3 doors that should have been $8k. It was all high pressure, no wiggle room. I did not feel that I got the best bang for the buck. I like the product, but the price is WAY too High!!! I should have gone with a general contractor and got a way better deal.

The windows are definitely the best on the market. The installation crew installed all the windows and moldings in one day. After completion of the job, it was like they were never there. Just the the quality and beauty of the windows was left behind. Quality, professionalism and a pleasure to look at!!

We are so happy with our new windows. They not only updated our windows, but added insulation and fixed the old framing. My house almost looks brand new now! We've replaced 6 windows so far (including 2 large windows in the front) and we will most likely be replacing the rest. It was also very helpful for our budget to only replace a few windows at a time instead of all of them for one large sum.

Stucco guy showed up 5 hours late, and then wanted to do the job on good Friday saying he would lock up my house when he was done... Never happened. Tried to reschedule it and still waiting... Too bad I pay for it upfront. So why would it be finished now. Please do your homework on this company...

Doors only seal shut when deadlock is set, can see open space if deadbolt not set. Hardware is cheapest available. Can’t retool to keys already used. Have to use separate key. On active door the edge is not full. You can see screws holding metal together. Was told by installer that their manager would be by to review install, 4 months later still waiting.

We replaced all the windows from our house with Pella. We were mostly interested of replacing all the windows to improve our energy efficiency. They advertised energy star windows on the website, and the sales rep even mentioned rebates from the energy company as well as our taxes. Out of the 12 windows we purchased, only 2 were energy star rated. We didn’t find this out until the windows were already installed and we were applying for the rebate. Too late! I would stay as far away from this company as possible!

Everything about this experience was a 5/5. Pella sent two people out before the door started production. Sales and then someone to measure. They gave me a timeline and stuck to it. The door is stunning. The colors and style match perfectly. The install was done in a day, when no one was home. We have an old house, and it's very difficult to have work done without there being issues, but Pella is the exception. Pella is not the cheapest option, but I found the pricing to be reasonable. I will only look at Pella for quality windows/doors in the future. Thank you!

We replaced every window in our house with Pella windows. We did this in three different intervals to make the cost more manageable. We are extremely happy with the window quality. The installation team was prompt, courteous and cleaned up after themselves. We are pleased with our new windows and would recommend Pella to anyone looking for a high quality window.

These are the worst windows ever. We spent $24,000 for junk windows. Three had no E glass. As far as noise you might as well be sitting outside! The builder grade they took out were better than Pella junk! Our windows were installed in February 2024. Buyer beware! Don’t waste your money like we did!

We called out a local contractor (using Simonton New Construction windows) and Renewal by Andersen for quotes. We literally laughed the Andersen guy out of our house when he priced out 18 windows at $75k, that went "down to $50k if we signed today to get the special price". We ended up choosing Pella because they were just a lot easier to deal with, no pressure sales pitch, let us break it out into stages, and still provide a pretty good warranty. The installation was seamless, once they left, there was no evidence anyone was even there working, and Pella replacements did not even shrink the size of the glass - it's a really good product in my opinion.

The installer was just great!! Windows were rotten and he never complained...Showed up on time and returned a week later to finish painting..I want to do more windows. The women that helped on the order was great and timely. Whole process was smooth and easy to get to the finish line including measurements being accurate.

The window was not fixed. There is still a gap between the plastic. Please see the attached photos. They rescreened the screen but when they “fixed” the window, they did not actually fix anything. I think they just pushed on the plastic. The two pieces of plastic are not connected at all and water will get in. I contacted the supervisor and am waiting for a response. This looks like the only fix will be a full replacement of the window. I need someone to contact me immediately please.

Very pleased with the product and the initial installation. The problem was it took another five weeks of me calling the company to get someone to come and finish the job. Poor customer service from the local district office. We were never advised up front about how long it could take to finish.

Long story short, Pella could improve on quality control at the warehouse. Silicon “glue” is coming out from underneath panels and onto windows. Installers tore drywall texture off the wall and was originally told “that’s a part of construction”. Thankfully the install manager took the time to come repair himself. Communication within the company could also be improved. Overall an ok job for $7,000 door wasn’t what we’d expected.

Best salesman ever, in Cody **. Patient. Professional. First rate because of Cody! Repair crew solid, AS was the installation crew. (I bought both new windows and had some repairs done on a few existing windows.). Pella is my one stop shop for windows. You pay for quality, and while expensive, the windows are simply first rate.

Maybe you can assist **. In the photo below the window above the door needs a black trim piece down the middle to match the other windows. Pam ** at 862-286-3786 has been attempting to resolve this issue. Maybe she can shed some light!

This is my third time replacing windows with Pella and I really like the workmanship and the service is fantastic. I knew exactly the look and color that I wanted but couldn't decide exactly what level I wanted. The rep showed me different options and I told him my budget. We stuck within the budget and I'm very pleased. He didn't try to talk me into anything or anything of that nature. It was nice that I didn't feel that pressure.

We have done our window replacement in three phases and we've purchased Pella windows for each of those. Twice, directly from Pella, once through Lowe's. The install was fine, although we had one window that was wrongly measured so it caused Pella to have to reorder and schedule a second time to come out. But they didn't give us any grief. It took a little bit longer because we had two different install dates, but they took care of everything. Also, the windows look great.

It went fine with Pella. They had one guy come out and do measurements and then they had a second guy come out and update a couple of things at no charge. Then, the installer came out when he was supposed to and did what he needed to do. Once they pulled a wall apart, they had to figure something else out. It's something they had to fix and they did and everything went fine. Also, we had one window that had a wedge of plastic in it and they're gonna replace that. And the lock on the sliding glass door is on the wrong side and they're coming out in a week or so to replace that. I was really happy with Pella.

I needed new windows and we had Pella in our house prior. We replaced windows two years ago and this year and both times, the rep was very helpful and knowledgeable. The window we replaced two years ago was a fairly large living room window and the one we replaced this year was a smaller kitchen window. The kitchen window seemed like it took a little longer. They ran into a roadblock, but it looks perfectly fine. I still have the original windows, the 70's style, and some of them are okay. That's a long time to have windows. We also have a Pella slider and I have an 80-pound dog who likes trying to jump up onto the slider sometimes and the rep said it can withstand that.

I was looking to get a new front door, and they came by to do an assessment of the space that I was looking to change up. They walked me through what options for that would be then we arranged the project. I got a door that's built into the frame itself and it has a glass panel on one side. Once the installers were in, they did their work and were good to go. Pella is efficient and timely. They're good communicators as well.

A rep came out, measured the original window space and ordered us a new window. It took a few weeks to order the window but it had to be special ordered. I would tell others to use Pella. Customer service was excellent. Everybody was very kind and spoke well. The process was relatively simple. They have a fleet of people that they contract to come in and do those window replacements.

We have a house full of Pella windows that have performed well. They're expensive but high quality products. The new product is better than the product that we bought 30 years ago and the service is good too. One door came with a dent in it and we couldn't accept the product as it was. When you pay a lot for a door, you want the door to be right. The installer stained the dent and Pella reduced the price of the door by $1,500 and made it worth our while to keep it. The installers were nice guys that talked to us as they went.

Most of the windows in my house are Pella. They're good guys. They're who I'd want to have the next time.

We had 4 replacement windows installed. It was a two-day project and the installers were very diligent. We like the windows a lot.

I talked to the representatives at Pella and other companies, got estimates from all of them and discovered that Pella was the best choice. I like the price and the look of the window. The rep let me ask questions and was very thorough, but he didn't push hard. They were very communicative and told me exactly when they were gonna start the installation, and it worked out great. The guys were easy to work with and were on top of it. They told me what the process was and how long it would take. Pella has good quality window and I'm very happy.

I'm happy with Pella. I did two rounds of installation with them. The best thing is the windows themselves. The quality is great.

Pella came out, looked at the windows, talked to me about the options and we made our decisions. They prepared the windows and had people come out and install them very efficiently. We're satisfied with the results. Everything looked good when I came back and found the installation was complete. The windows have excellent quality and appearance.

Pella's longevity as a company, the fact that they make, install and warranty their own windows was appealing. They weren't as cheap as Window World, but they weren't as expensive as Andersen, and aesthetically, the windows are beautiful. The guy who came out and gave us information was able to show me the breakdown of cost. The installation was great. It was raining but they did all kinds of work to try to tarp off the area to make sure that rain didn't get in the house. They had to delay and the way they communicated about that was great. We love the windows and we're impressed with the whole process.

I like that Pella's products are made here by Americans. They are well-established and they backup their product. It's a higher-end product, which I prefer. I'd rather pay more to get something nicer. The two guys that came out to install it were efficient. They had to replace the bottom piece 'cause it was rotted rather than just slipping it in and slipping it out. I was very pleased with their craftsmanship.

We have a lot of Pella windows and we like their quality. This time, we replaced one big picture window with three and it was excellent. They were very professional, kind, and fast and the product was very good. Also, we had a door that we needed to replace a lock. We went on their website and it was easy to navigate.

The team at Pella was very good and the installation process was very professional. I like the window design. It keeps the heat in and the cold out. But every so often, there's a contraction of the vinyl window and it creaks.

The window we had was a double frame and we were hoping just to replace the outside glass piece, but they stopped making the window so we couldn't go that route. It was really hard for me to get someone on the phone to talk to. We even went into a store and got a manager. We did get a little bit of a runaround but once we decided to replace it, everything went quickly. They told us how we could match our window or the best way to match it. We made a decision on which one to get and then we did the pricing over the phone and emails and it was great. We had two guys come in for the installation and they were clean and very friendly. They put in the window really quickly and we love the window. The cost is crazy, but it is what it is and the insurance stepped in so the $6,000 wasn't so bad. The only issue I have is we asked for an estimate for another door or window if we wanted to replace it and the rep never got back to us.

Pella took my number and had somebody call me back to help me out. But working with the supervisors was more of a rigmarole than I would have expected, especially when I'm paying a premium price for their product. I'm not talking to a guy on the floor of Home Depot or Lowe's. I'm paying a lot of money for Pella to come out and do the job. And it took more effort than I thought was necessary from a premium supplier like Pella.

We purchased a slider and four other windows with mini blinds from Pella. Their rep was wonderful. I love Pella. Even before the windows came, they contacted me because they're coming from their factory and there was a couple issues with a couple of them. So, they let me know ahead of time that they would go ahead with the installation but they would come back. They would order the parts ahead of time and come back and put them in. When the second installation date came, they had everything they needed and they were in and out within an hour. They were very clean. They picked up everything. There was no mess.

My experience with the Pella rep was very good. He was very thorough in explaining what window I would get and I told him what I wanted. I got two casement windows. The installer did an excellent job.

I liked the salesman of Pella. He was very informative. He asked me a lot of questions that I didn't even think. There were a lot of things he brought. He didn't seem like he was trying to scam me like a lot of other places, so I felt very comfortable. I got a sliding glass door, a French door and a couple of double hung windows. The installation was good, too. I'm happy with the quality, and the end result is very good. I certainly would have loved for it to be cheaper, but it was great relative to other brands, compared to Andersen.

The Pella team came here and displayed everything inside the house. I got a bunch of vinyl windows and it has very good quality. The windows open smoothly and everything's nice. The installers said it would probably take a day and if they didn't get them all done in a day, it might be a hair longer the next day. But they knocked it all out in one day. The installation, representation and presentation were good. I’m more and more pleased with Pella.

We thought by paying a premium with Pella we would be getting great service and a superior product. We got neither. I am attaching a picture of what they considered a finished product--ruining the casing surrounding our newly installed sliding doors. Since they have stopped contacting us I can only assume I will need to hire an outside contractor to finish the job. Fortunately I have not made the final payment from which I will deduct what it costs to make the job right.

Everything was great in my experience with Pella. Matt was our rep and he was kind, personable and easy to work with. The installers were also very efficient. They took it out and popped the new one back in. It was easy. They did a great job cleaning up after themselves. Not everybody always does that. We had one little hiccup with the screen but they took care of that too. That was resolved and all is good.

We are building a home and we still don’t have all our windows which has literally caused us to stop for the last three weeks. Now there is a “problem” at the manufacturing plant. The money they have cost us is really adding up and all our sales person said was - "Well it won’t hold you up on billing." Wow. Actually yes it has so far by three weeks. There is so much more that we are disappointed with but would take too long to list. We have built 3 homes and remodeled 4 so we are not new to the process. Maybe that’s why it’s so upsetting because we know it can be done so much better and more professional. Go to Mill Creek or one course if there is one near you. DO NOT use Pella.

Pella windows and sliding doors were used in our new built house. At the end of the first year we had problems with each sliding door. Our builders bought the windows and doors early but the entire building and closing was delayed several times due to materials being out of supply at the time. Since the builders bought them early we were past the time of receiving any help on them even though they were in use only for a short time. Know what you are getting with a Pella Warranty. They don’t look at reality and were not willing to do a simple fix after all we paid for in their products.

Deplorable! I would never recommend Pella windows to anyone. Run as far away as you can and don't stop at GO--it's not worth the money or the hassle. First, it takes forever to get anything done. Pella started my installation in January, we're now going into April, and they're still NOT DONE. The two supposed Project Managers (Stephanie and Justice) are horrible. They can't get anything coordinated with the workers. They tell you they will call you back and never do. In addition, Pella is extremely unethical. When our windows arrived, three of the windows were scratched on the inside (couldn't have been the installers) and Pella applied stickers over the scratches in hopes we wouldn't see them. Unfortunately, we didn't see the scratches until after install and stickers were removed. That's a pretty sad state of affairs Pella--especially how much we're paying for your windows.

DON’T BUY PELLA! Orlando distributor should be closed for incompetence! Salesman (or catalog) misrepresented “privacy glass” so now I have an entry door with a see-through window! The custom paint job completely missed the top of the window and the installation “by Pella professional employees” left the door with knicks and glue on it outside and a gouge across both doors on the inside. Customer service was rude at best despite the on-hold recording stating, “At Pella, we strive to exceed your expectations”.

I just replaced all my windows and sliding glass patio door and am so happy with the product and service. Jonathan **, my sales associate, has been very helpful from the start and has continuously been informative and responsive to all my concerns and questions. I've had some concerns from my HOA for which Jonathan was able to have the technician come back several times to clarify any concerns. He was able to help me replace a screen that was accidentally damaged during installation. I feel confident and supported having Jonathan as my sales associate and would recommend him for doing business with the company.

If we could give them a negative rating, we would! The worst experience we have had when it comes to getting corrections done. The first cold spell we had showed us the windows didn’t have the proper gas in them due the condensation build up on the inside of all the windows. Still under warranty we had them come out to resolve the issue, at this time we come to find out not only the gas was wrong, but they were not high altitude. They agreed to replace them so the nightmare began. It took over a year to complete this disastrous mess. With having to deal with the following; missing window panes, broken window panes, missing window sashes, broken window sashes, not high altitude, and wrong sizes on just one. Finally we were down to one pane, unfortunately it took 7 different times to get the correct size, not to mention each time they had to reorder took an average of 7-8 weeks.

Deplorable customer service!!! Ordered $13,000 of windows and they didn’t even come with the required installation clips. I had to search all over to even find them! Now you can’t even get them directly from Pella! NOT GOOD!

n alert to those who purchased a Pella Model 2007 entrance door: In 2007 we purchased and installed a new Pella model 2007 door. Pursuant to its 10-year warranty, in 2015 Pella replaced the 2007 door which had warped with a new same model door. In 2023 the new 2007 door again warped within about the same time period as the first 2007 door. However, Pella is refusing to honor its 10-year warranty on the new door and instead insists that the warranty applies from the date of original installation in 2007. This does not make sense. A new door, regardless of whether it was newly purchased or newly installed, should come with a new warranty. It should not be covered by an old warranty on the door it was replacing - -especially since the need for the replacement was for the same reoccurring condition.

Pella sliding door became difficult to open & close. For repair Pella service rep quoted $199 "show up fee" charged for simply show up. Plus, $299 for 2 rollers and $399 for labor. Sorry, but ~$800 for new rollers is obscene.

So our beautiful door that we had installed five years ago, broke back in October. It’s almost February now. They have done nothing but give us the runaround. There is no human that knows anything at the company. And when you ask a contact information for a manager, they don’t give you anything. Their service level is negative, and their response level the same. I would never do business with this company again again. I am looking for the door to be repaired/replaced and all they do is drag their feet. This is an unacceptable way to do business. Whatever you do do not get a Pella door!

I came here to write a review of our brand new Pella windows thinking I might have some new information to impart. Seeing that over 76% of reviews give 1 star, and probably less if they could, I see we're not alone in our disappointment. Our new Pella windows are so drafty, I asked the manufacturer to come inspect thinking we had an installation problem. No problem he said, these are the windows. The glass can't keep out the cold (41 degrees - not that cold) so a breeze flows into our home from every window. I had wanted Milgard windows. We had them in our last house and never felt a breeze. When a window fogged up, they came and replaced it and unsolicited, found others and replaced those too.

Absolutely beautiful product with outstanding mechanical properties that help with sound deadening and insulation. The chemical composition of the virgin vinyl lends itself to great lifespan and color retention.

The Pella team in Orlando FL, Shader Rd. provided the worst customer service and installation experience I have ever had. They do not communicate well or at all. I purchased the door in September and the initial installation was the end of November, 3 days before Thanksgiving. The interior of the door was not in the correct color, the exterior trim was provided in the wrong color also and the lock was not correctly installed. It is now scheduled to complete the last day of January, but we'll see if it actually is in an acceptable state at that time. Pella are not cheap doors and I expected to have a better customer experience going with them. I would suggest getting their product from a home improvement store, as the cost is probably cheaper and hopefully a better customer service experience.

This review is about Pella Lifestyle windows, both casement as well as double hung. I dealt with Airlite Windows (Pella certified installer) and the Pella store in Monroe, CT. I am an architect that dealt with Pella over the last decade. After the last job, I decided I won't be able to specify Pella anymore. I have been dealing with 4 out of 9 damaged casement windows. Glass dirty with silicone. Chipped Interior wood sashes. Repeated deliveries of the incorrect parts (happened three times). Sashes do not open smoothly with latches hitting the window frames once you try to close them. A job that was supposed to last three months (from ordering to installation) is taking eleven months to complete and it is a relatively small townhouse Reno. In my experience quality control has tremendously decreased in the last three years and I don't find it worth going through this cumbersome process ever again.

Pella Austin is an incompetent, horrible organization. I was excited for my custom windows. This quickly dissipated w each Pella interaction. The salesman was late, & did not understand manufacturing lead times but was aware installers were backed up. I told him I would prefer Pella do the installation and paid my 50% down payment which included the installation cost. I also inquired about a permit & he said he would check. He did not get back to me on any of the issues in a timely manner. He called to tell me the lead time would now be 2 months & the install longer.

I decided to replace all of the windows in my condo, a total of 12 for approximately $29,000. The person who came out and took measurements and gave me the quote was incredibly knowledgeable and nice. He walked me through all the options and colors and I thought this company was on the up and up. Once I signed the contract and cut them a check it all changed. They were supposed to come the Tuesday after Labor Day for two days and change everything out. Shortly after Labor Day I get the call there has been a delay, then they lost some windows, then some were the wrong size. Three days before Christmas (almost 4 months later) I get a call they are sending a large crew right now to replace the windows. I said this was not convenient and they said it was now or never. It was a nightmare, the crew was incredibly rude and did not want to be here.

I made the mistake of buying and having these installed in our new home in 2000 based on the recommendation of the sales people in the (now closed) Brighton, MI store. We were quite pleased initially with the appearance and functionality but most of them started fogging up as the weather changed and we had a fair amount of condensation on the inside as well. I tried several things to resolve the problem (it COULDN'T be the windows - they're PELLAS!) over the years to no avail. Finally got through to their customer disservice people who told me to clean the vents between the panes of glass. After that didn't work (again - the problem is seasonal) they couldn't send anyone out to take a look at them.

I would give them zero stars if possible and I keep waiting to hear if there is an Architect Series Class Action Lawsuit that will go through. We purchased these windows in 2000 and have had nothing but headaches ever since. Pella did replace a good portion of them several times under warranty but the ones they would not replace just keep rotting more and more. The doors have been replaced twice and most recently I was told that the exterior doors got wet on the outside and that they have rotted. (Who makes an exterior door that cannot get rain on them.) The clad windows completely rot through and Pella tries to make you believe that it is your fault- Installation issue? Condensation issue? Any other issue until it gets out of warranty and they can claim that now it is out of warranty and I am out of luck.

BEWARE of the warranty period for custom-made Pella products. The warranty period starts on the day you pay for the windows NOT the day they arrive/install in your house. I bought custom-made Architecture series windows for my entire home ~10 years ago. My external door is now jammed and we cannot use it. If the warranty period had started the day of my installation, I would have been covered for the cost of parts. It took Pella 3 months for my windows and doors to be built. On the day of purchase, none of my custom products existed. They were raw materials.

I drove 2 hours to Kill Devil Hills to look at windows because I wanted to see in showroom the different models of Pella windows. Toddie waited on me and I learned more from her in 30 minutes than from representatives from competing window companies in hours. She was so knowledgeable and could answer all my questions. I usually don’t write reviews, but Toddie was so exceptional, I felt compelled to do so.

Are you a homeowner looking to begin the process of replacing your windows and want to go with a reputable company like Pella? You’ve saved up some money hoping to beautify and add value to your home, and are excited to invest in it? Well, please read about my experience before you decide to drop thousands of dollars on windows/doors with a company who likely won’t value your smaller account.

If you read nothing else, please remember the name David **. This is the person from Pella you want to work with if you need window replacements and related contracting work done in the DMV area. * * * * Getting work or repairs done on your home is an undertaking. The reality is mistakes are going to happen that are outside of everyone’s control. What’s important to me is whether the company I am working with did everything to make the experience as perfect for me as a customer, even when things go sideways. That is what I loved about working with the Pella team, and if you are thinking about replacing your windows (and any surrounding surfaces of your home), you should seriously consider them.

We chose Pella to replace pretty much all of our window and install a sliding glass door. The sales process was easy and the price was competitive. The problem at and after the installation. Pella's contracted installation team used the wrong kind of caulk and the caulking was sloppy like a preschooler had finger painted it on. The sliding glass door frame was bent on installation. The key fitting to the sliding class door was not installed. And a couple of the handles on interior windows were the wrong color.

It took a year and a half to get my storm door put on. They had to come out here five times. They can never get anything right. They put my entry door on and I wanted a storm door. They did not bring the extenders. Nothing is ever in stock so you have to wait forever. The extenders they sent were not thick enough. Another time they sent the wrong color. It's just been one issue after another. My door was paid for but before I even had it. I wish I would have read reviews about this company before I put money down on the door. Once you are locked in with that contract you cannot stop payment because you will lose out on your savings of paying the door off within a certain amount of time.

Received a quote from Pella for 4 windows and a side entry door. The windows were fine. The biggest issue was the door. They installed the wrong door!! They were supposed to install a glass door with no handle because we wanted an electronic lock which they didn’t offer. Order was placed, a follow up call was placed to us asking why we didn’t choose a door handle. That’s because we are buying our own with a key paid. They said OK not an issue. Come day of installation they install a door that is not compatible with a key paid. They say they cannot replace the door once it has been installed.

I recently put in 4 Pella sliders in my home. 2 of the four had broken seals. One was fixed and the other warranty is out on labor so for a door put in less than a year ago I now have to pay 500 for Pella to come and fix the broken seal. I feel this is deceptive on Pella's part, on top of a terrible quality product. So upset I chose this brand!

FYI, be aware that if you're buying Pella windows for your new home, the clock starts ticking on your 2-year labor warranty when they're delivered to the builder, not when you take possession of your new home. We discovered damaged seals on some of our windows and reported them, but because they were delivered to the builder 8 months before the home was finished and we were beyond the two-year anniversary of that date, they won't honor the 2-year labor warranty. Awful customer service!

I ordered some window parts directly on the Pella website. Before I ordered I made sure the arrival date was going to work for me. It's been 15 days since I ordered today so I contacted customer service to get an update. Customer service told me that the parts won't ship for another 15 days and will take 7-10 days to arrive. I told them that it wouldn't work for me, the parts are taking over a month more than what was scheduled at the beginning. I asked them to cancel order and refund but they are refusing.

The Sales manager sold us our doors over the phone in January 2023. He told us we should receive them in 2 months. That's reasonable. We finally had them installed the end of April only because I harassed the project manager team. I had to leave numerous phone calls and emails. No one returns calls. Finally the day comes for installation to find out one door is damaged. However the installers were great. It's now July 31st and again it's us actively calling Pella in Jacksonville to find out about our replacement door and when to expect it to be delivered. No return calls. We finally get an email for October for installation. Not happy!

I am reviewing Pella Windows & Doors of CT and NY. My order took over 1 year and 5 months to complete, with a comedy of errors along the way. Mistake on window counts on the original order, resulting in an approximate $10,000 increase to the order cost. There were extensive delays for the windows to be shipped (not the Pella installer's fault). Installer did not call before arrival for the delivery of the windows (as promised). Installer ignored my instructions for the window staging location in my garage (could have been avoided, had I known they were at my house, delivering windows).

I purchased five Pella Architectural Sliding doors for my lake house. One of the screens stopped retracting so I called Pella service. The guy came out and said I needed new springs and Jennifer would send me a quote. I received the quote to a tune of 1800.00 dollars to replace the entire roll screen. I wished I had never purchased Pella.

I have come to know that my 2011 contractors (cheaper) door offered more quality than this door I purchased 8 months ago. If you are searching for a door make certain that if anything happens to the glass that it can be repaired. My nearly $400 door, not including handle (separate purchase) met with someone’s pellet that was shot into the lower glass pane. Shattered.

We purchased a door from Pella, the Orlando branch, over 2 years ago. Last year we finally got the door installed, the door was not inspected prior to delivery and installation. When the door was being installed, and our previous door was already removed, we noticed our new door was damaged. Pella order a new panel and a year later we are still waiting for the them to fix the door and complete the installation job that was not finished.

Called Pella about a shade not working properly in one of our sliding glass doors. Rep said it would be 90.00 to get shade sent and watch video as to replace. Or it would be 195.00 to have a tech come out. I said send tech out. Marked calendar for 2 months later appointment. Didn’t hear a word until 15 minutes before tech showed up.

AJ was polite, knowledgeable and professional when assessing my Pella windows and fixing the malfunctioning hardware. I had no complaints and was very satisfied with the Pella service AJ provided. Thank you!

The worst experience of my life dealing with this company. From the day I was sold these awful windows and doors (for $100k) and now they are all cloudy inside. They have only been installed for 1 year! No one calls back and offers ZERO resolution. DO NOT buy anything from Pella. Worst experience ever.

I had Pella window installed (around 50) when I remodeled my house about 9 years ago. I opened one window that I had never opened before and discover that it would not close completely or lock. On closer inspection, it was evident that the window locking mechanism was either misaligned or the window installed incorrectly because the locking mechanism did not reach the lock in the frame. I called Pella customer service who referred me to an out of town service provider. After about a month of back and forth delays, the service provide said I would have to pay $175 for them to inspect the window and then I would have to pay for the repair of the defect. What a joke, not only is the quality of the window poor but Pella disclaims any responsibility for its products.

Had all the windows in my house replaced. Originally was planning to go with Lowe's as it was a lot cheaper, but figured I would go with Pella given I saw their commercial and long history, so figured it would be better quality. Boy was I wrong. Cliff K came to my house. Did the whole show of why Pella is better/ it was the same stuff that Lowe's showed for a lot less by the way. Cliff K said, "They are less, but our services is better and we will always do top notch work as our installers are certified unlike at Lowe's." So I said, "Fine let's do it."

We purchased Pella wood framed windows with interior shades, for our whole house ($$$). The exterior frames are metal with vinyl coating in the taupe color they offer. The installation went well, but whenever we had a glitch they would offer to come out to correct but would want to charge an EXCESSIVE service fee. We spent thousands of dollars for these windows and they keep wanting us to pay more.

He hired Pella to measure and replace two doors. The sales person came out to measure and measured everything completely wrong. He sent the sales sheet for me to approve the design (which I did - I approved the design as I am a designer) as he was hired to measure and deliver the door. My contractor had to remeasure the front door him and I should have thought to have him measure the simple deck door as well. Little did I know, I should have used my tape measure to measure the more simple back door possible. I'm not stuck paying for door out (over 2 grand) of pocket - he told me to "go sell it on Facebook marketplace". He then told my clients that they could not install a keyless entry. This was a complete lie. This company is a total joke and has zero respect for their customers or a potential business partner. As I am launching my own interior design business, I'm glad I learned early on not to work with this company.

Pella warranty is a joke. Locking mechanism on my door not working right. Pella provided incorrect replacement parts which took over a week to receive all whilst living in the city with a main door that doesn’t lock at all eventually forcing me to pay their technician $200 to fix. Should’ve just bought Schlage handle & lock. Would’ve saved a lot of time, money and headache.

We originally contracted with Pella in September of last year. The original install date was January 27, 2023 which was understandable due to material procurement/fabrication lead times. Though when the workers arrived, the screen doors were not included in the installation. Again, somewhat okay as it was the middle of winter. The next time someone came out with the screen doors was on March 2, 2023. However, he did not have the correct parts on hand (closers and handle). Then we had someone come out on April 21, 2023, supposedly with the correct parts. Again, he did not have the correct parts on hand (closers and handle).

I purchased windows in the Morning Sky gray color and asked before paying whether the color will be available for years to come. Pella said it would. However, that year after I bought my windows they discontinued the color. There was no announcement on top of the fact that they lied to my direct question. They also could not deliver product in good condition. Pella cannot be trusted to fix a situation after the fact either. They simply apologize and say there is nothing they can do. Do not trust what Pella has to say. Make all decisions assuming Pella is being untruthful so that when they are you have not put yourself in a difficult situation.

I bought the most expensive Pella Storm Door with a lifetime warranty. My screen won’t stay in place. I contacted Pella and they sent me many fixes to the problem and they didn’t work. I called them back and they said they can’t help me. Don’t buy a Pella door. Go to Andersen.

I purchased three very expensive doors and every one of them has had significant and repetitive/consistent hardware (door knob and lock) issues. If I don't lock the deadbolt, the door will blow open and I've had various uninvited visitors. Neighborhood kitten was cute. Copperheads not so much. Customer service is virtually nonexistent. Maybe we'll send someone in a few months. We'll charge you an arm and a leg for it when we get around to it and our solution will last a couple months tops. This is a terrible product.

Matt came out to provide honest guidance, quote, and next steps in our journey to replace a broken kitchen window and aged picture living room window that was causing internal water damage. He spent all the time we needed plus some to explain to each decision maker in the home and made sure we had a clear understanding of the quality (with demonstration), type of windows, how the windows worked, honest explanation of how the windows they provide compare in quality and cost to competitors. It was awesome and we were sold.

After selling a property, I recommended a company to the new owners, but it turned out to be a regrettable decision. Despite paying the full amount and providing the required information, the new owners faced repeated requests for the same information from Pella Windows. I stepped in to assist, and eventually, the installation date was set for March 2023. However, when the installers arrived, they discovered a missing part and promised to return. Unfortunately, as we approach May, we haven't received any updates from Pella Windows, which is completely unacceptable given the sizable order of almost $50,000. It's disappointing that Pella Windows fails to show appreciation for their customers.