Pella Reviews

The retractable screen door is an absurd nuisance. To begin with, it is located on the inside of the door to where you have to open the screen to close the door. If you have it open past nightfall, you have to pat the screen down to rid it of the bugs that you are about to expose your home to. Just to close the door and you risk the bugs being on the door itself. So you basically have to expose your home to the bare elements just to close the door. The retractable screen is also a nightmare if you have children or pets. We owned a small dog for a brief time and she would always run under the base of the screen to get outside since the screen is not attached to anything on the top or bottom. Our children and the children of friends who frequent our home cannot get the screen to open or close for them and it is upsetting because it then just gets left open, exposing my home to the elements once again.

Service is another issue. We called in mid-November to have a technician come and fix our built-in-blinds because they had come off track. After that visit, the blinds continued to come off track less than a week after he'd fix them. We'd call, and have to wait another 3-4 weeks for somebody to come out. It was not completely fixed until mid-March of that next year. During those months, the track detached many times and fell right off with no prompting. I am a housewife and my family and friends are respectful, rational people and the blame for the poor quality of this product is solely on the company itself. I am daily in frustration over the doors as my two little ones and their friends want to go outside and I have to stop what I am doing to heave it open for them. Please look past the "designer" facade and know that these door should not be for daily use as I am fed up with them on a daily basis.

On the first hot day when I tried to put an AC unit in the upstairs window, the window popped out and the AC unit fell to the ground. I called Pella about what the sales rep had told me and was told that she "never said anything about window air conditioners". I couldn't believe that a company as big as that would lie to people to get business.

Also, the outside of the double hung windows when open, shows a bare wood strip across the window which should match the rest of the outside of the window. How stupid does that look? Other window people at the home expo were floored at that one. As a result, I have only one kitchen window that I can put an AC unit in as I didn't replace it, and the upstairs (where I sleep) has no air conditioning and gets unbearable in the hot weather.

The local dealer provided replacement "window breaks" to hold up the blinds but again wanted $80.00/hour to modify window sills and replace. They now say they will not do anything about the moisture between the window panes even though the window sills are water logged and the finish is pealing. Window sills are rotting due to water soaking from moisture between the glass. The replacement "window brakes" make between the glass blinds are almost impossible to lower (plastic parts are breaking). E-mails to the Pella company are not answered. I'll never buy Pella ever again!

Long story short, she said the reason why they are sweating is because we run our heat and it makes the windows sweat. Have you ever heard such a thing? I told her then why don't you advertise that if you purchase these windows you cannot run your heat no matter how cold it is outside! I run my heat at 70 degrees. I have even turned my heat down to 66 and they still sweat. That was just way too much money to invest on such a ** product.

We got cut off on the phone 3 times when calling Iowa. I grew up with Pella's windows, and they used to be great. Like so many things, they no longer care, and do not make quality products, and do not stand behind what they make. Do not bother to buy, and then count on Pella standing behind their product. They are expensive and are not worth it! We will lose at least twice of what we paid, for brand new windows. $10,000? They destroyed our faith, because of a company scamming people on an old established name!

They admitted to the problem and instead of fixing it, I received a Certified letter from them stating that they would do nothing. TV channel came and aired it and showed the misfortune on the air and still there's nothing. On their web site, I found 9 pages of current complaints. As they get a new one, an old one is erased from the bottom leaving a lot of unfortunate discouraged customers. I heard they were bought out by another company out of China. These are not Pella windows I bought and have in my home. I could not afford them either but my arthriitis kills me in the winter. These leak more than the ones they pulled out of here.

Trust me, you do not want to try to stain them. It is a nightmare. We had a contractor and a professional painter, and even they really struggled with it. There is no fix for the place that won't hardly take the stain at all. This designer series door was really expensive, and now, after trying to stain it, it looks really junky. Pella has nothing to do with staining their windows and doors. It's up to you, and if you don't like the way they look after staining, that's just too bad for you.

I have told Pella that I would like them to take back all of their defective Designers and replace them with the good ProLines, but they say they would never do that. It seems I am stuck with a lemon. I know the leaks have affected my heat bills. We built our house with the highest energy efficiency ratings and materials we could find and afford and we are so far not pleased with our heating bills. We are getting a thermal scan done next week, and I would bet Vegas those windows are the worst offender.

Meanwhile one of the window sills had scratches and a large gouge in it. I subsequently phoned and informed the sales representative of the damage. Six weeks later, they came to install the new windows and door. I showed the installer the damage to the window sill. They had never been told of this. I was then directed to another individual who came and photographed the damage. Another individual came out and informed us that the scratches and gouge could not be fixed. We needed to replace the frame. When the reordered windows were installed they ran out of trim. Another 6 weeks to reorder the trim which when installed turned out be the wrong stain - another 6 weeks. The blind was finally replaced after much discussion with Bruce **. However, the gouge and the scratches were still there.

After many e-mails and telephone conversations with Bruce **, I was informed that Pella would not take responsibility for the damaged sill, implying that we had done the damage ourselves. I was outraged at this unprofessional attitude. I felt that we were taken advantage of. Pella was quick to take our monies all $18,000 in advance as they informed us that their new policy stated that full cost of the job had to be paid 24 hours prior to installation. I now knew why. I felt that we were held hostage to their time frame and had no recourse to any action if we were not satisfied with their work. We now have to live with a damaged window. I would certainly not recommend their services to anyone.

Their so-called customer satisfaction clause was a crock. They had no intention of ever replacing the damaged window sill. I am now worried that if other problems arise, Pella would not follow through with their promises of 'product and customer satisfaction.

He checked my downstairs window and the same thing was happening, the window was rotted and you can stick your finger right through the wood sill that the window sits on. The rep explained to me that he wants to come back with his supervisor. They came back and said all of the windows have to be replaced and that they are not under warranty but they will see what they can do with coverage for some of the windows. They wanted to rip out the 2 triple windows which would mean I would have to cut out my stucco at my cost and pay for 45% of the window and all of the installation. I told them that is not an option ripping out my stucco and all the work it would create for me. I told them to replace the casements and I will even fix the wood sills.

They told me I still have to pay for 45% of the window and installation because it is not covered; my ten year warranty is up. Here is where they are wrong, my windows just didn't rot out in 4 months, and they know they have a problem with their window. They have law suits and complaints all over the internet about them the exact same problem that I am having. Wood rots over time not in 4 months so the damage should be covered under warranty because the problem started before the warranty was up. They just don’t want to take care of their problem. They want me to pay for their poor workmanship. They also suggested I go and caulk all of the windows so the problem doesn’t get worse.

All of my windows are failing. They all need to be replaced at a cost of $11,000 plus and Pella wants to offer me a 45% discount off the purchase of the window and that is it. If I roll out my upstairs window, they will actually fall out. They know they have a defect and will not take care of it.

A technician did come to the house and replace the vinyl sashes. However the same problem developed again. A second technician came to the house and looked at the windows. He said that Pella now uses a harder vinyl sash to prevent the ripping from occurring. There were also broken parts on the windows that he noted and ordered to replace. However, if Pella has changed the part, my question is, "Why was I not contacted by the company to be informed that the window sashes were replaceable?" I am so unhappy with the attitude and workmanship of Pella. I had also just finished having my walls painted, and the workmen placed old windows against the walls, and I had to repaint one room.

I told the service manager what was occurring with the blinds. He told me that the blinds were not meant to block vision and light. Huh? I thought that's what blinds were for. He told me that it was a sales problem, that Lowe's should have told me that the blinds did not block someone from seeing into your home. Again, huh? He did agree to send a service rep to my home. On November 13, the customer service manager called me and told me that he couldn't get anyone here until November 20th. Well, the service rep just left. He told me that the blinds were made that way, that they do not close all the way, that they are opaque and made to see through. He told me that I should have looked more closely at them at Lowe's before purchasing them.

Of course, at Lowe's they were not mounted on an exterior door. He said I should contact Lowe's and tell them that I am unhappy with the windows/blinds and that I want a refund or new doors. When I contacted Lowe's, I was told it was a Pella problem. I believe Pella should advertise that these blinds do not block light and vision and that they should replace my sliding doors with a product that does what it is supposed to do.

We called the dealer who basically said it was just past warranty but he could come and look at it. He charged us $80 to come and look at the window and confirmed that there was wood rot and the window had to be replaced at full price which then was $1000. We felt since it was a bathroom window, maybe in fact moisture, etc. was a factor and this was a one off exception. We started to look at the other windows in the house and found the windows to be soft and indeed for rot to be happening under most of them. We again contacted Gehres Windows and Doors to be basically told, "Sorry about your luck and here is the cost to replace those windows," which you can appreciate is substantial. They would not even come out and look at how serious the problem was. The owner did not even do us the courtesy of a phone call.

Over the last two years, we have been trying to find an executive contact to whom we could escalate the problem. I was only able to find a Pella Canada. I think it is easier to get a call to the White House than to an interested Pella Executive. I called there several times over weeks to explain our problem, and was sent from one person to another and finally someone who would listen. He advised to take pictures and send them in. The one gentleman came out to evaluate the windows and take his own pictures and he was amazed at the condition of the windows and agreed that he would be furious if these were his. He agreed that for windows that were 14-15 years old, the amount of rot was exceptional and that the wood had likely come from a defective batch. This is admission by a Pella associate that this should not be the condition of the windows and that in fact we paid for a product that is defective.

All of the windows are rotting, some so bad I can't open them for fear the glass will fall out. I have made numerous calls over the last two years trying to get some compensation for these windows. I understand some depreciation but when my windows at this age are rotten out so badly, the company has to take ownership. They offered to sell me windows with a small discount but they would be charging a hefty installation charge. The discount is a onetime only for two of the windows. I have asked that this at least be extended over the next 2-3 years so we can afford to change the windows out slowly or that they recommend someone certified in the area to do the install.

This was 3 months ago and although I have left messages since, I have not even had a call back with an answer. I am so furious at the company's lack of ownership that they sell such an inferior product at a significant cost and are not prepared to make good. One builder we talked to was familiar with the problem and suggested that in some cases, the windows may have been produced targeted for southern climates and were sold in error to us where we experience varied seasons of heat, cold and moisture. Regardless of whether we were sold the wrong product or a defective product, we are victims of a house full of expensive windows that are rotting like some ignored woodpile.

I am frustrated and certainly not in a position to be able to replace windows that in 1994 cost in excess of $30,000. I readily show the windows to our visitors which demonstrates the poor product Pella sells and the fact that they do not stand behind their product. There was a radio commercial on the local radio station about how the local dealer backs his product and I called the dealer to suggest he terminate the commercial as it was false advertising and I had documented proof of how, in fact, they don't support their product and neither does the parent company.

It was not worth the hassle but I have 2 sets of screens that don't fit! Now in 2009, about 2 months after the 10 year warranty, I noticed that several sashes were completely rotted (we don't open the windows a lot, so didn't notice the rot under the paint). Also, a fixed window is rotted and moldy. Now, moved to CA and was talking to a neighbor who had the same trouble with Pella. And now, we find out it was a national problem from 1995-2000 or so until Pella supposedly corrected the problem. They will not honor the warranty. Our neighbor sued Pella (not in class action) and won the case. It was a big deal for Pella who spent millions defending so that they would not have to pay other people.

Just be aware. We thought we were buying a quality brand, but the company was purchased by Venture Capital Company and they have ruined the quality! They are pure garbage. Consequences: rot and mold; who knows what damage is going on with the mold. Our neighbor had $150K of damage from mold. We have to pay because we were out of warranty. We want to replace with another brand, but it is easier to use Pella again; but I would never buy them again! Total garbage and they know it; and are trying to get out of liability for producing a product with known issues.

The fun begins after they came late. We ordered nearly $35,000 worth of windows. The top floor was installed and some of the garage windows also. I started working on them, with another gentleman. The sashes will not function, the latches won't latch and one of the sashes have the cladding just flapping in the wind. Pella just sent a Tech today, but he did not know what to do with the mess. He tried swapping out the sashes that were the same size, but that did not help. He took many pictures and measurements. He said he would have to get back to his drafting table to figure this out. The windows are poorly constructed. We let all the help go. We cannot pay the help for doing nothing. Our project is stopped. Nothing can be done without windows.

About two weeks later, he informed me that their policy had changed and that full payment would be needed to process the order. I sent the balance for the eleven windows, which totaled $2,014.50. Sometime later, before the delivery of the first ordered windows and having saved enough money, I ordered an additional nine windows which totaled $1,921.49. I notified a saleswoman, Darlene **, who I learned had replaced Mike **, to inform her that I received windows that had both upper and lower grills. Darlene informed me that they would do a trade-out and substitute the bottom window with grills to windows with no grills. Later she called me stating that she needed payment of $2,270.62 and to send the check to the Mishawaka store. Again I received a call from Darlene requesting payment of $1,043.39.

Noticing that several checks had not been cashed by Pella, I thought perhaps they were lost or misplaced. The day that delivery was scheduled, I called my bank and learned that all the checks had been cashed and I had overpaid $3,902.52. Also, the windows were not the windows that I had ordered. Argon filled windows with both and bottom windows were delivered. I contacted the Pella store franchise owner, Herbert A. Kreigh of Moscow, PA. Kreigh owns Pella franchises in South Bend, Mishawaka and Chesterton, IN. Also has stores in Pennsylvania and formerly owned franchises in Illinois. Kreigh sent me a check for $747.77.

Sorry, Mr. Kreigh, this pithy unacceptable amount will not do. The consequences of this breach of contract is that I have windows that I did not order and that do not match windows that were purchased at Lowe's and installed before ordering these extra windows from the Herbert A. Kriegh owned Pella franchise store in South Bend, IN.

Pella has been out, after having to charge my cc $120 to come and not making it for 3-1/2 weeks. They never even climbed a ladder, but declared the problem was "not theirs." We have asked that our case be taken up to corporate. I have also contacted the Chicago firm which has the class action suit, but I have not heard anything. Insurance company engineer is to come tomorrow.

The Local Pella dealer in Mt. Pleasant, Michigan has informed me that it will cost me $100 for a "Pella technician" to come out and evaluate the situation and to determine if it can be repaired or if it needs to be replaced. They will replace the window but will not cover any of the labor cost of actually replacing the window. Because this is a log sided home, the labor to replace this window will cost thousands of dollars.

I have read a lot of complaints by people who have bought Pella windows and doors and been unhappy, so I know I am not alone. We are not happy with a Pella (Architect Series) sliding door that we purchased about 4 years ago, and we have the same problem with it. So we probably should have known better than to buy the windows from Pella. We had a Pella window installed in a kitchen in 1994 in a different house than the one we are in now. We're very happy with that window, so we purposely bought Pella for our present house. We are very sorry and will never buy Pella again and intend to tell everyone that we have been unhappy with their product.

The windows leak between the cladding and the glass, thus the wood gets wet. A service rep told me to silicone all the seams especially to the glass. Why are they not doing this during assembly? They seem to be okay in quality, nothing real exceptional, but there is no quality control. I have had to modify some latches to pull the sash in tighter to get a good air seal. This is not slam to Pella, but they need some follow up revisions to the quality product they supposedly have. J.D. Power says, "Best in Initial Quality." I think we all care about the quality in the long run. It's always nice when it's new.

I trusted Pella Windows and Doors' associates to be the dedicated and professionally trained service specialists they claim to be in their brochure. Apparently that was a huge mistake. My advice is to not trust this company. On the business cards it says, "Viewed to be the best." The best by whom I wonder? The unknowledgeable and unhelpful associates of the company? It should read, "Viewed to be the best in customer dissatisfaction."

Once I get a replacement door (which I am not looking forward to), I have to pay someone to remove the defective door and install a door that will more than likely be just as defective as the one I have now. Since Pella has had no costs to them associated with their defective products, I will go into Lowe's, show potential customers the photos along with the comment of having to pay out of my pocket for removal and installation. In all cases so far, potential customers will walk away and look at other vendors for windows and doors. Since this has been going on for at least 3 months, I estimate the amount of financial loss to Pella to be in the range of $80,000 to $100,000. Nothing hurts a corporation more than having a disgruntled consumer show photographs to others.

Take a look at your Pella Windows if you have them and look how they are wrapped! Instead of the upper metal clad overlapping the bottom section of clad and shedding the water properly, it's reversed! Thus, the window collects water! We now have two sills which are rotting and Pella has not stood by their product nor have they made any attempt at correcting the situation other than to say we need to replace the entire unit! We are now looking at our entire home which is a lakefront property with windows that will need to be replaced! If you are doing research on your windows and are reading this, do not buy Pella! They're worthless **! Damage and consequences to our property is categorically complete. All windows in our home will need to be replaced and there is absolutely no resolution forthcoming from Pella.

In the year of 1995, we built a new addition on our home and used Pella windows and doors, seven windows and two French-style doors. About a year ago, I started to notice one of my fixed windows fogging up, at which time, dismissed it as high humidity. This past July, I noticed black mold at the bottom of the sash. When I took down the inside pane and felt the sash, it caved under the pressure of my fingers.

Now, I was able to see to the outside. When I replaced the window, I removed the clad from the old one and found that the bottom side of it was totally rotted. It was apparently going on under the clad for years. I sent photos to Pella and they said they couldn't do anything for me. I have two original windows left in my 45-year old home at ground level that I can't even identify their brand name - that have no signs of wood rot and they are not even aluminum clad!

From reading all of the other complaints on this site, it seems as though Pella windows will self-destruct between 10 and 15 years. Beware, caulk up the clad to the glass before it's too late. That's what Pella advises.

Thomas knew exactly who the installer was and who the salesperson was for that matter because this screen was the incorrect one for the large area. I didn't have to mention any names, he knew on his own. Hmm... It then got cool out, no need for the screen. But in May, when it got hot again, I used the door and guess what? It happened again. I called service again and Thomas was here again. This was May 21, 2009. He placed a call in saying that to keep me as a customer in the future, they should replace the door. He told me I should hear from someone within 2 weeks. Nothing. I called whatever numbers I had and finally in June, I got the sales manager in Connecticut, Jim **.

He told me that at no charge, Pella would replace the screen at no additional charge and that I would need to replace the frame of my door. Someone (I didn't take the name) should be contacting me very soon for an installation time. Well here we are on the last day of July 2009 and guess what? Nothing. I called Jim. He is on vacation. I called the head of the service department several times through this Frank ** and he always has some story because he passes me to someone else. Today, I called to refresh his memory and he told me to call Lisa ** again. So, I did and left 2 messages with the whole story and of course, have not heard back.

Our lower level fixed window has leaked whenever it rains for about five years now. It has been like raising the dead to get Pella out, first of all, and then to have them own up to a faulty window has been impossible. They have reset the window and we cautiously re-hung the window shades, only to be subject to another leaky window yesterday. I cannot understand a company that sells such obviously defective products to be so unconcerned about bad service and consequently bad press. Don't get me started on the awning windows by Pella in our sun room. They hardly close. I am interested in a solution, not more excuses. Anyone? I have to put towels or plastic containers on the windowsills and have had to have the sills refished.

We've lived in other homes in the same area that had cheap vinyl windows and have never had ice form inside. These products are clearly defective and the frames have little or no insulating properties for both thermal heat loss and air leakage. There does not appear to be a thermal barrier between the inside and outside surfaces of the sash/frames of the doors and windows. On hot days, the sashes/frames are also hot on the inside. Our home is very uncomfortable because of these products. We're hopeful to get our money back, plus to be able to pay to have them replaced. It has been a horrible experience dealing with Pella, trying to get them to step up and do the right thing. We've gotten the runaround so far. I would never recommend this product to anyone and I'm surprised that there isn't a class action suit in the works.

It took 6 weeks for them to deliver the new window, because of my choice of contractors we had to install the window two times before it was installed properly and I had to take a day of vacation to bull dog the contractor. Pella was of little help as far as installation goes. After the window was set the second time and a $1000 window above was broken yes I was left footing the expense of the $1000 window because the contractor has nothing not even a Lic I fired the contractor once the window was installed correctly and the pella rep came out to view the second installation. That evening when my wife came home the first thing she said was this window does not have the opening feature we ordered.

I contacted the pella rep. Jonathan and he said this model does not have that feature, I informed him that we ordered that and even went to his showroom and discussed it with the person at their store. Jonathan said this feature is only on a double hung window and we bought a single hung window. After looking at my contract he has double hung circled then hand written in single hung. He sold us the top of the line window for $790 dollars and we got about a $400 dollar window. Now they are doing nothing not even returning my email or phone calls.

The order was placed on the 17 July unknown to me. I thought I had 3 days after the 22d so the order should not have gone in before the 26th? SO this mornig the 28th I called and after several phones calls was told the windows are in production already and nothing they could do. Well of course since order was put in on the 17th. I felt I was totally misled, and not told the truth.

Now I feel stuck with expensivce windows from a store that I certianly no longer trust. I also am surprised Pella does not back their name up, but a lesson learned. I felt I considered the contract carefully, and thought I had a little time to make my mind up. but they are holding me to the contract saying I signed on th16th and the 22d does not count since it was a corection. Pardon??? I will no never do business with Pella again nor will I endorse them. This has left an awful impression upon me, and I feel sad that some have to make money in this way.

Over 8600.00 for 2 windows not yet installed, no date to be installed, and no clear explanation on why the 22d was not honored and order placed the 17th of July. I am out this money on what I claim is a blatant lie refernce the windows being proceeded by the Pella corporation this morning and will be shipped to IN. That sure is fast!!

I contacted Pella, contact person Rhonda, who informed me they would send out a service person, at $85/hr, to instruct my contractor how to adjust the window, or, the service person would speak to my contractor on the phone and instruct him and I would not be charged for the phone call.

I was also told they would not honor any problems more than 18 months old,stating that this was installed in 2004. In fact, the windows may have been ordered in 2004 but I did not move in to the house, still not complete but it did have windows, until mid January of 2006.

About two weeks later he informed me that their policy had changed and that full payment would be needed to process the order. I sent the balance for the eleven windows, which totaled $2,014.50. I placed a second order for Nine windows which totaled $1,921.49. I received windows that did not match what I had ordered. I notified Darlene, sales representative who had replaced Michael and informed her of the mistake. Darlene informed me that they would do a trade-out and subsitute the bottom window with grills to windows without grills. I received a call from Darlene stating that she needed payment of $2,270.62 and to send the check to the Mishawaka store. Again I received a call from Darlene requesting payment of $1,043.39.

Noticing that several checks had not been cashed by Pella, i thought that perhaps they were lost or misplaced. The day that delivery was scheduled I called my bank and learned that all the checks had been cashed and I had overpaid $3,902.52. Also, the windows were not the windows that I had ordered. I contacted the Pella Store franchise owner, Herbert A. Kreigh of Moscow, PA. who, also owns Pella franchises in Chesterton and Mishawaka, that I wanted to return the windows and receive full payment of $7,838.51 and I would return the refund of $747.77 that he sent me.

The consequences of this fraud - I have windows that I did not order and do not match windows that were installed before ordering these windows from the Herbert A. Kriegh owned store in South Bend, IN. This experience has caused me much duress physically, emotionally and financially. It has been a nightmare. A class-action suit ought to be brought against Pella Windows as they do not live up to their Mission Statement to quote - People are our most important asset. The Pella culture values people and promotes and environment where everyone is treated with dignity and respect. Mel Haught, President & CEO.

When the cold weather first started to appear we noticed moisture on the windows, which we assumed to be caused by high humidity in the house because of it being new. Close to four months after the heat had been on, and the inside humidity being around 30-35%, we noticed there was ice build-up on the glass just above the joint across the upper and lower sashes on ALL the windows. There was also ice build-up across the glass just above the bottom of the lower sash on ALL the windows. There was frost at 75% of the miter joints of all the sashes. To me this indicates cold outside air meeting warm inside air. In other words, the window weatherstrips were LEAKING. In fact, on close examination, we could plainly see daylight at the corner of the joint between the upper and lower sashes of several of the windows.

We have had Pella's rep out here no less than three times because of my complaints. Their rep has relayed my concerns to Pella with very litle done to remedy the problem. My opinion is that there is a definite design flaw with the weatherstrip.

Throughout the winter my wife and I had to constantly be aware of water running down the windows onto the oak window sills which had to be wiped up so as not to cause damage to the wood. I assume we have spent much more money on heating costs because of heat loss through these windows. We don't feel Pella is properly attacking this problem and we want to be rid of these windows in favor of a window that will perform properly throughout both the cold and hot weather we experience here in north central Wisconsin.

Still waiting for the job to be completed after 3 months. My sister has lost a lot money from work by going home to meet them and they never show up. Also she has missed Saturday overtime work when they did not show up for installation or correction work. We have yet to receive any monetary compensation, however, this is certainly not the end of this situation financially!

I signed their highly technical and cryptic manufacturing description contract with the understanding that I would be getting aluminum clad windows and casement windows that opened to a full 90 degrees. Instead they ordered three of the windows with wood exterior and two casement windows that open 30 degrees or less. They ordered aluminum exterior molding yet installed 3 wood exterior windows. They ordered and installed two windows that were frosted instead of clear.

This was all done in early July for $28,500. All of which they made me pay and took from my account before ever installing any windows.

I have written several times and emailed to Pella customer service as well as Pella Architectural Products, Inc. and never had a reply back from customer service. A Mr. Berry Taheri did contact me with an offer he faxed that requested an additional $7,500 to replace the windows they clearly ordered in error with the windows I was told I would be getting.

I trusted their company. I trusted their salesman. It was never made clear to me that I would be getting three wood exterior instead of the aluminum clad windows. It was never made clear to me that I would be getting two windows that only open 12 to 14 inches. I would never have ordered such windows. I want the windows they ordered in error replaced with the windows I was lead to believe I would be getting. This should be done at no additional cost or expense to me. This nightmare I am being put through is making me very ill and I am now under a doctors care.

We now have two windows that are useless. We also have wood exterior windows that now have to be painted every year after I paid for aluminum clad windows.

I should have had a clue that something was wrong when the first time he measured them they were way off from the measurements I already had he also missed windows in the estimate. So he remeasured and then ordered the windows which I paid for in advance with a credit card.

When the windows arrived I had my installer (a professional window installation specialist in business installing windows) start the installation. He informed me that the windows were larger than the openings by 1/2-1 inch on all sides on almost all of the windows. This means that the installation is going to take a couple of extra days because he has to cut my house/the openings to precision fit the windows. The windows will not fit in the current openings because they were ordered with measurements that were too large.

I am going to have to pay my installer for two -three extra days of labor and for the extra trim because of these incorrect measurements. I believe the Pella guy either did this because he didn't know what he was doing or because he knew that it would take extra labor since I wasn't hiring him to do the installation. He offered to do the installation on the side for about 1/2 as much as Pella would charge for their own installation.