Find Windows and Doors partners near you
Find Windows and Doors partners near you
Overall Satisfaction Rating
- 5 stars
- 4 stars
- 3 stars
- 2 stars
- 1 stars
A link has directed you to this review. Its location on this page may change next time you visit.
- 3,743,096 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
After being told windows would arrive 12-16 weeks from the time of sale, I was notified just 2 days after signing the contract that the windows would arrive 16-20 weeks. **Their salespeople will say what they need to say in order to secure a sale.** 8 weeks later I was informed the windows will be delayed another 6 weeks. The delivery timeframe is now 3 months delayed. This is HORRIBLE salesmanship for a salesperson to give false information in order to secure a sale.
In 2000 we bought a house with two decks. One off the kitchen and one off the master bedroom. The French doors were nothing but glass panel wood doors that had been modified to fit this opening and they showed signs of leaking. and severe weather fatigue. We priced Pella sliders and factored this cost into our purchase. Shortly after moving in we purchased 2 sliding Pella doors (SLC,UT) with the interior blinds. One was 60" and the other more like 84" wide. They were installed by a competent installer. We had a few service calls in the firsts years covered by warranty. But as soon as the warranty period is over expect to pay big bucks for each part and just the initial service call.
Our story is similar to the one from Lee of Kingwood, TX Verified Reviewer. Original review: Jan. 25, 2022, currently about the 5th one down on page 1. We had some interior painting to do so we didn't get around to wanting our raw wood inside painted for a few years.. In that time Pella said they had no one to recommend any longer. So I had to do the danish oil finish myself. I'm pretty good at handyman skills and painting but this is quite a big job. No telling how much a painter would have charged me. Why didn't pella have a list of painters willing to do this job with recommendations??? Red flag! Well this last year I decided the wind noise was too much so I looked into new weather stripping.
I ordered it and a couple months later received this rather expensive and custom door seal product along with the expensive screen door slider spring assembly that I needed because of a poorly designed plastic part that is not available separately. I could live with these high parts prices as it seems the new American quality standard and business model for parts sales and service to be a big part of profits. But when doing the seal job and also replacing the rollers on the door bottom I found that the wood interior under the cladding was really rotted. So far my inside wood has not caved in like Lee's.
I also notice that there are corrosion looking holes on the outside surface of the aluminum cladding on the bottom stile. 3-4 1/8" to 1/4" that let the rain in. Maybe there was dissimilar metal staples or something that corroded the thin aluminum cladding that was supposed to last a lifetime and a big pella selling point!! In contact. I have tried to put some caulking on these holes to keep the rotted wood at bay. This is the master bedroom deck door... If it was the main floor door it would look really bad and I would need to seek a better solution... This pair of doors cost 5000$ in 2000 and I think they are well over 5000 each now. I would never buy pella again and tell everyone to research other manufactures.
Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
3 years ago we replaced all of our windows in our home with Pella windows. We had 7 different window companies come to our home. Although Pella was the most expensive quote we received, we went with Pella because of the name and reputation that we had heard so much about. 2 years after our windows were installed we began to notice our windows turning yellow and oxidizing. We went through the proper channels. Several Pella reps came out and said that they had never seen the Pella windows do this before.
We then received this notice from Pella: "Pella is not responsible for or makes not warranty as to: Product failure, loss or damage due to normal wear, fading or discoloration of finish from product usage, age or exposure to direct sunlight." Wow. We live in Phoenix Arizona. Someone should have mentioned the fact that they do not cover the windows yellowing in direct sunlight within 2 years of installation. This is not 10 or even 5 years down the road. 2 years later. This is obviously a manufacturer's defect. Our neighbors replaced their windows with a local Phoenix vinyl window manufacturer years ago and their windows are not yellow.
My two story home has 100% Pella casement windows and doors. 100% of the windows are rotting in place, and (2) of the storm doors with glass refuse to lock AT ALL. Pella came out and replaced 4 window frames, I paid the labor. They were supposed to return as the other windows "came in stock" and then fix the doors as well.
No show for Pella now, and I am looking at a FULL REPLACEMENT of their KNOWN defective products. I even filed a BBB complaint and they STILL refuse to finish the job they started. Pella is an Iowa company, and I do my best to buy local, but never again will I buy a house with their products installed, nor will I ever buy anything from them again. Shame on you pella.
I built my (very large) home in 1999 and used Pella for every window and door (approx $100,000 worth). It is the 1 decision I have regretted every single day of living in this house, right up until today. The window frames starting rotting out 11 years in, so they're out of warranty. They blamed my builder for installing them wrong. A few years later there was a class action lawsuit against them for a defect in the frames causing them to rot. The $ wasn't worth all the work I had to do to receive it (4 kids keeps you too busy for monster problems like this one), so we passed on a separate lawsuit, & accepted whatever little $ they gave us. Each yr another few rot & we replace them, & this process has been going on for about 10 yrs (12,000sq ft house has a ton of windows).
This year we replaced 2 frames (since Jan) & my sliding doors aren't sliding anymore. Btw the frames don't come painted, they don't even offer that service. A technician came, made adjustments & said he'd have to come back & shave the door slightly on top to get it sliding again. They send me the contract ($800 1/2 due now) then call me to say they're actually not able to fix it, advising me to contact my builder & they'll give him the door info he needs to fix it. I can't use the tech that actually works on the door that recommended how he'd fix it! WHY NOT?! They "can't alter their product" even though it's 20+yrs old. RIDICULOUS but I expected nothing less. So if you're lucky enough to get through to make an appt, it comes in a month (minimum), & that's just the evaluation....another month after that to schedule the service.
No exaggeration, been doing this over a decade now. I advise you to GO SOMEWHERE ELSE, DO NOT USE PELLA! Their own contractors have told me to use Anderson, what does THAT say abt the company?! I'm too far in now but I beseech anyone looking for a window/door to use anyone BUT Pella. You will absolutely, without a doubt, regret your decision!
Both of the crews hired to install our windows and doors were so terrible, they fired after they finished our job. They damaged our home and the products as they were installed and now need replaced. The project manager, the area manager, and the district manager have all been giving me the runaround for six months and there is no end in sight. I may have to sue to have these issues resolved. I had to file a complaint with the BBB after seeking help for 4 months. Only after I filed the complaint did they respond to me. I'm so disappointed.
We contacted the local Pella Distributor in Richmond Virginia in October 2021 to replace a large window in our Florida room because it was discoloring. The local salesmen came over. Said they could do project and provided a contract and said they could do the job in Jan 2022. Two weeks later he called. Said he made a mistake in the installation and it would cost an additional $643. We called the corporate's office in Pella Iowa and they were little help so we agreed to pay the addition amount to get the job done in January. Two week later he called said they could not install until February 25. So we agreed to wait.
In early March we called him to confirm our installation and he said it was a go for February 25. On February an employee called to say the installation could not be done until "sometime in March" but would not give me a reason. I called the Corp office again and was given little information. We have no idea when we will have window installation??? Very Poor customer service. Will not ever order windows again from Pella.
I have Pella Architect series windows on my home. I noticed some rotting on the wood on one of the windows and had someone come take a look. He found that nearly every Pella window in my house had rotting at the bottom because the aluminum casements had small separations at the corner allowing water to get in and rot the wood. Given that this is a problem with pretty much every Pella window I have, it appears to be a defect in the product. I wrote to the company and they will not stand behind their product. I would avoid this company.
One of the worst experiences I’ve ever had with a company that will not stand behind their improperly measured and installed window that has 3 inches of caulking on one side to fill in the empty glass that’s mismeasured.
We purchased Pella windows through Lowe's in Appleton WI. Nothing has gone good. We were promised by the salesman that they would keep out the noise and cold air. None of this is true. They have air leaks in all 13 windows. We can hear all noise from outside. Lowes will not do anything about it. All I get is, "We are so sorry!!" I’m am not able to contact Pella directly.
Finally we got a person from Pella Green Bay to come look at them. He said that they can add some weather stripping. Why do new windows need weather stripping added? We didn’t purchase reconditioned windows. The guy from Pella told us that the windows are not made for a submarine!!! What an ignorant comment to make to someone who spent $14,000.00 on junk Pella windows. I have contacted the Better Business Bureau. That is the only way that I could get Lowe's to call me back. Pella themselves will not contact me. What a spineless organization. Absolutely no customer service.
Pella author review by Emma Simon
Pella has a 90-year history of designing and building high-quality, energy-efficient windows and doors. The company has been recognized by the Environmental Protection Agency as an Energy Star Partner of the Year nine times, most recently in 2016.
Extreme commitment to sustainability: Pella not only sells energy-efficient products but also constantly tests new products and new technology to make products even more sustainable.
Custom shapes available: Pella builds aluminum-clad wood windows, vinyl windows and fiberglass windows Pella will also customize products to meet customers’ needs. The company also makes wood, fiberglass and steel entry doors; French doors; sliding, bifold and multi-panel patio doors; storm doors; and garage doors.
Online guides available: Customers can watch videos or read blogs to help them get design ideas and get started purchasing doors and windows.
Installation and service help: Customers can schedule a service visit online if they need help with their products.
Custom product creation: Users can create a custom door or window using this company's online design tool to choose materials, colors, shapes and sizes.
Pella Company Information
- Company Name:
- Company Type:
- Year Founded:
- 102 Main Street
- Postal Code:
- United States
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.