Pella

I contacted Pella Windows and made an appointment with Brett. He arrived on time and informed me of the different windows Pella offers. I got the designer series (triple pain with the blinds in between the glass). The installers were very courteous and professional. They did a great job. I want to thank Brett for his great customer service and the team leader, Ricky, for a great installation experience. I definitely would recommend Pella to anyone looking to replace their windows.

We recently replaced 7 vinyl windows in our home and had a great experience with Pella. They went out of their way to be courteous and got their work done swiftly, leaving no mess to clean up! They had a guy come in to make sure we were happy with everything and understood the workings/cleaning of the windows. Now we're loving the windows and glad to have a good warranty. Highly recommend this company.

John ** was amazing. He took the time to go over our details and was very organized and personable with our needs. He went into detail about the process. We really enjoyed our experience with John and would recommend calling him if you need purchase a window.

Please DO NOT hire Pella for your windows. I don't know where to begin. But I will start by saying that Pella is one of the most deceptive companies I have ever dealt with in my lifetime and employ the most dishonest employees I have ever come across. Beginning with the salesperson (Dave **) to the General Manager (Jamie **) to the horrible installation crew (which by the way, are subcontractors - but Pella will put on pretenses that the installation crew are actual Pella employees).

6 Pella storm doors were installed as part of an extensive remodeling project at our home. After about 5 years one door demonstrated rot due to condensation and moisture due to poor Pella design. The doors are not sealed to prevent moisture from getting behind the doors' metal casing. Therefore moisture accumulates in the door and causes rot. Eventually the 5 other storm doors demonstrate the same problem requiring us to replace all 6 doors. The poor exterior design is responsible for this problem and would not recommend using Pella products. From the reviews listed, this is not the first time this problem was described. Obviously Pella does not treat their customers as they would want treated if the roles were reversed. I strongly recommend staying away from the poor craftsmanship of their products.

I need to let the rest of the world know who not to contact for replacement windows. It is disgusting that such a large national brand window company would have such incompetent personnel in field operations. A brief recap for you since I am confident that no one with Pella has actually looked at my situation in detail. My project included 14 individual windows and as a result of an incompetent salesperson a/o person making the "exact" measurements, the installation team could only completely and successfully install 6 of the 14 windows. What does this say about Pella??

Updated on 05/29/2020: I am writing to upgrade my review of Pella Windows and Doors. Since my last review, I called Pella corporate and was able to receive a new door lock and keys for which I am thankful. Although I could not get a replacement screen, I do feel that customer service was helpful. I am upgrading my review to 2 stars and would have given a higher rating based on the helpful customer service, however, I feel that the screens are not well designed and should fit better.

We have a brand new home. Been in 1.5 years. Over 75k worth of Pella windows and almost all have mold and moisture. HVAC has been inspected. All mold remediation specialist said it’s the windows. Poor quality.

Good product, frustrating customer service experience. Can’t express enough my frustration of how our order was handled. We replaced 3 entry doors last summer. However 1 of the back door measurements were done incorrectly. We dealt with Brett. After long delivery time we received and installed wrong sized door but it was custom size so we couldn’t get standard storm door for it, had to custom order from their website that was quite pricey. When called and talked to an agent we were given an option to get free storm door that we agreed to. Couple months after we called and checked on our complimentary storm door and Brend forgot to place an order. After I emailed to their manages, Carroll handled things in a better professional manner and they ordered our storm door with the included installation. After a while door was received but it was winter so no one came in to install the door.

We installed Pella Proline wood windows when we built our home 16 years ago. Within 6 years we had to have a sash replaced due to rot. Two years later a picture window began leaking around the glass. I contacted the Pella distributor and it took two months to get someone out to service the window and then all he did was caulk it (caulking a window voids the warranty). Recently I found another sash that was rotted out. Since the windows are no longer under warranty the cost for a replacement sash is $788.12 if I install it. The original window cost $351.22. Since receiving that quote I found 2 more windows with rotting sashes. None of these windows is in a wet or even damp area so rot should never be a problem. The only thing I can assume is water is leaking between the exterior cladding and the wood. When I sent my concerns to Pella I got no response. My suggestion is to steer clear of Pella.