Pella

It took a year and a half to get my storm door put on. They had to come out here five times. They can never get anything right. They put my entry door on and I wanted a storm door. They did not bring the extenders. Nothing is ever in stock so you have to wait forever. The extenders they sent were not thick enough. Another time they sent the wrong color. It's just been one issue after another. My door was paid for but before I even had it. I wish I would have read reviews about this company before I put money down on the door. Once you are locked in with that contract you cannot stop payment because you will lose out on your savings of paying the door off within a certain amount of time.

Received a quote from Pella for 4 windows and a side entry door. The windows were fine. The biggest issue was the door. They installed the wrong door!! They were supposed to install a glass door with no handle because we wanted an electronic lock which they didn’t offer. Order was placed, a follow up call was placed to us asking why we didn’t choose a door handle. That’s because we are buying our own with a key paid. They said OK not an issue. Come day of installation they install a door that is not compatible with a key paid. They say they cannot replace the door once it has been installed.

I recently put in 4 Pella sliders in my home. 2 of the four had broken seals. One was fixed and the other warranty is out on labor so for a door put in less than a year ago I now have to pay 500 for Pella to come and fix the broken seal. I feel this is deceptive on Pella's part, on top of a terrible quality product. So upset I chose this brand!

FYI, be aware that if you're buying Pella windows for your new home, the clock starts ticking on your 2-year labor warranty when they're delivered to the builder, not when you take possession of your new home. We discovered damaged seals on some of our windows and reported them, but because they were delivered to the builder 8 months before the home was finished and we were beyond the two-year anniversary of that date, they won't honor the 2-year labor warranty. Awful customer service!

I ordered some window parts directly on the Pella website. Before I ordered I made sure the arrival date was going to work for me. It's been 15 days since I ordered today so I contacted customer service to get an update. Customer service told me that the parts won't ship for another 15 days and will take 7-10 days to arrive. I told them that it wouldn't work for me, the parts are taking over a month more than what was scheduled at the beginning. I asked them to cancel order and refund but they are refusing.

The Sales manager sold us our doors over the phone in January 2023. He told us we should receive them in 2 months. That's reasonable. We finally had them installed the end of April only because I harassed the project manager team. I had to leave numerous phone calls and emails. No one returns calls. Finally the day comes for installation to find out one door is damaged. However the installers were great. It's now July 31st and again it's us actively calling Pella in Jacksonville to find out about our replacement door and when to expect it to be delivered. No return calls. We finally get an email for October for installation. Not happy!

I am reviewing Pella Windows & Doors of CT and NY. My order took over 1 year and 5 months to complete, with a comedy of errors along the way. Mistake on window counts on the original order, resulting in an approximate $10,000 increase to the order cost. There were extensive delays for the windows to be shipped (not the Pella installer's fault). Installer did not call before arrival for the delivery of the windows (as promised). Installer ignored my instructions for the window staging location in my garage (could have been avoided, had I known they were at my house, delivering windows).

I purchased five Pella Architectural Sliding doors for my lake house. One of the screens stopped retracting so I called Pella service. The guy came out and said I needed new springs and Jennifer would send me a quote. I received the quote to a tune of 1800.00 dollars to replace the entire roll screen. I wished I had never purchased Pella.

I have come to know that my 2011 contractors (cheaper) door offered more quality than this door I purchased 8 months ago. If you are searching for a door make certain that if anything happens to the glass that it can be repaired. My nearly $400 door, not including handle (separate purchase) met with someone’s pellet that was shot into the lower glass pane. Shattered.

We purchased a door from Pella, the Orlando branch, over 2 years ago. Last year we finally got the door installed, the door was not inspected prior to delivery and installation. When the door was being installed, and our previous door was already removed, we noticed our new door was damaged. Pella order a new panel and a year later we are still waiting for the them to fix the door and complete the installation job that was not finished.