Pella

One of my Pella windows recently started fogging due to a leak between the glass. I contacted Pella to resolve the issue and to get a replacement under warranty. I sent them all the information they required and within a few days I received a call from a window and door company. That window and door company told me that I had to pay a "service fee" of $125 for them to come out and inspect the defective window. How is this legal? I'll neither buy nor recommend a Pella window again.

I have a Pella sliding door. It had been installed for 6 years. In the middle of the night, it imploded. Mind you, there is nothing but a ravine and woods behind my house, only 1 near neighbor, and no easy access to my back yard. I talked to other people in the window manufacturing business and was told that on very rare occasions, the dual pane window can, in fact, implode. Pella (lack of) customer service says a phantom appeared in the middle of the night and threw something at my glass, causing it to break. Therefore, it is not covered in warranty. Add the fact that the individual I talked to was rude, and would interrupt with condescending comments made the whole experience horrible! Keep away from them! They will come up with any excuse to avoid living up to their warranty.

We bought 21 large Pella windows from Lowe's home center in March of 2000, they were custom fitted for our home. After the windows were installed in a new constructed home, we noticed a problem with the wood used to make the windows. The outside metal cladding used to wrap the casement had fallen off and the wood had rotted and fell to the bottom of the window. I contacted Pella on this matter and was told the windows were only warranted on the glass and if the glass was intact the wood was not covered. I replaced the patio doors and 5 windows with another brand of windows and had the wall repaired where the windows leaked inside. I also have a Egress window that has been replaced because of rotting wood, it was a Pella window and I replaced it with a Pella window and the wood is rotting to this day.

We purchased our townhouse in 2003. Pella windows are in our townhouse -- the worst ever!!! No customer service no help. They want to charge $150.00 to look at 10 windows, we have 20 $300.00. To look at their horrible windows to tell us we need new ones -- Pella should be begging us to let them come to our house & apologizing to us for putting in an inferior windows at no charge to us. I don't know how they sleep at night. Everyone from the bottom up is no help. Especially corporate (they lock them in a closet to repeat the same answers). My husband is a veteran and they treated us horribly. Don't ever buy these windows! They don't even deserve one star.

I now see why Pella windows are so expensive. Obviously they have NO Quality Control so are constantly have to send out repairmen to replace and repair product. I have had to have service out 3 times and they are not done yet. I have had my Pella windows and patio door for 2 years. I had to have 4 windows replaced because the screws that were put in the bottom of the window were too long and broke the seal so moisture was forming between the panes. A couple windows would not lock (hardware was not installed correctly or bad hardware). One window had bad weather stripping... All the handles needed to be adjusted.

We made an appointment over a month ago with Pella to replace a broken door handle. We were told they have to order the part and it would take at least a month. The repair guy arrived today (month+ later); however he did not check the part before he came to repair the door and found he was given the wrong part. Now we will have to wait yet another month as they have to re-order the correct part. I think the part should be shipped to them overnight and this issue should be resolved within a week. Our home is listed so it is important to have this door fixed asap.

My custom built home had a Pella Window contract that was 6 figures. Almost all of them failed (rotted) after 7 years and now, even those replacements have failed. I've begun replacing them all. Their customer service is almost non-existent and they have no sense of urgency in getting back to you. The horror is that frequently the damaged windows are behind the walls and when you finally notice it, the walls need repair as well. Why anyone would even consider Pella is now beyond me. What a costly mistake.

Blinds between the door failed within 5 years, pellets started dropping between the glass just like pictures the other reviewers posted. The wood underneath is rotting. They are going to need to fix this.

We have Pella windows that were installed in a custom built home that is less than two years old. During a recent heavy rain, the window in our great room began leaking significantly. I called Pella the next day, the first customer service agent hung up on me when I expressed my dismay over having a service call scheduled for a month from my call. I had to call back in and got another agent who instructed me to e-mail customer service with my issue and she would look for a more recent appointment. I e-mailed customer service and received an auto response indicating a return e-mail within 3 days. It has been 5 days with no further response and no callback. Meanwhile I keep an eye on the weather forecast hoping we will not get another rainstorm resulting in a significant amount of water in our great room.

I just built a new house with 27 windows. 26 were Pella windows. I purchased these because of Pella’s reputation of being a quality window and the performance rating for these windows had a U factor of 0.30 or better. I felt cold drafts coming from all 26 windows, so I used an IR thermal scanner to see where drafts were coming from. They were leaking around the glass and the window frames and frames to the jams.

Ordered windows and installation from Pella. Some measurements were wrong. Final installation was delayed for four months, neighbors garage access were blocked for days. Work was done poorly (not according to agreement). Two months after final installation two windows are leaking, damaging ceiling and walls. Called for repair, two weeks later appointment given (installation problems were acknowledged by tech) then complete silence from Pella Service. Five weeks later no attempt to address the issues were made, customer service unable to help, non-responsive. Stuck with leaking windows and water damage. Need to move forward hiring help to prevent massive structural and property damage. My recommendation; don't deal with Pella, they project a reliable company image. Nothing backs the customer, no one to turn to.

My wife & I don't have much bad to say about the front door that Pella installed. Then again for the money it costs we better not. The issue is we had a storm door that was not even 2 yrs. old and costs us $1900.00. Pella had two people measure the existing storm door, including the project manager/Pella Specialist. Both of them knew we wanted to keep this storm door. It was even written up on the work order to replace the existing storm door. The installers came, replace my encasement and front door, however this is where everything goes south. He tells me when he tried to install the storm door that it's about 1/4" too wide! Old carpenters rule of thumb, measure 2 times, cut once? NOT!!!

I had to have the locks changed on my Pella Patio Doors. There is apparently an adjustment to the lock mechanism that controls height and it is now sitting too low. However, there is no longer a sales and service office in our area and the office 1-1/2 hours away referred the call to an office 3 hours away and that took nearly two weeks, though their voicemail says 48 hours. So I was told it would cost almost $300 for someone to come here and fix it. They were supposed to call me "right back" and here we are over a week later.

Bought windows from Pella. Windows were incorrectly installed, metal capping is too high and the caulking is allowing water to come inside and ruin the wall. I was informed that I had a ten year warranty. Upon review, I was informed there is nothing they can do since I am outside of my two year warranty. This is the worse service ever. I would never use or recommend this company to anyone.

Bought my front door unit from Pella. The door has popped out on both inside and outside and rotten wood is falling out from behind the laminate/fake wood exterior panel. I received a discount on the unit when I purchased it, because it was sized wrong and didn't fit the home it was intended for. They will not honor the 10 year warranty because I received it at a discounted rate. Are you kidding me?? Brand new unit not guaranteed because I bought it at a reduced rate. Their people sized it wrong for someone else and would have had to trash it. If I would have known it was not covered under the warranty I can assure you I would have never bought it. Never ever use Pella Windows and Doors!

14 of my Pella Proline windows rotted. All had to be replaced. Cost $22000. 5 Proline Casement Windows did not rot. Pella just announced settling class action but only on casement windows. Smart Pella lawyers put maneuvered Clifford law who did receive $9,000,000 for not representing us! Don't buy Pella.

Had 2 large sliding Pella Impervia Series 2 yrs/3 months ago installed in my family room. I just saw that there is mold growing in the lower glazing bead on the fixed window. I am 71 yr old woman who lost husband 3 years ago, Pella said my labor warranty expired and this glazing bed defect is not covered anyway! They told me to go outside and pop the glazing bead off and clean it and pop it back on! Option pay 150.00 for a tech to come out and clean it. Quality terrible on brand new windows... and could happen with other window! Sorry I chose this company.

We installed Pella windows with the blinds and shades in the glass. They immediately showed that they were worth the investment. Very weathertight and kept my children's rooms dark with the room darkening shades while they were sleeping in the morning. I had Pella install the windows and have had no problems at all. Very impressed.

We originally called Pella and they sent a commission based representative out who was great, knowledgeable and easy to work with. We ended up buying 2 doors. One for about $11k and the other for about $3.5k. One of the doors was apparently going to need to have the jam reframed and I was told I could pay the installation contractor cash, which would be cheaper than through Pella. They were going to have to demo the existing, reframe and move electrical. I agreed to pay the $400 cash for such work.

We put Pella replacement windows in our home about 10 years ago and have had a lot of trouble with moisture collecting on inside and mold. Whenever we have asked about it, we are always given an excuse about humidity. Yet our old windows never did this. You can feel the cold coming through. Mold grows from condensation. These were a grade above the standard windows and have the blinds inside the windows which also is a problem...because when the string holding blinds together breaks, we have found out that can’t be fixed either. I don’t understand why they don’t stand behind their product! Such a shame. We used to think it was one of the best but not true. Will probably be replacing them again with something else.

Ice around all windows cold air coming in. I have tried everything. No humidifiers going even though it's below zero. We have contacted pella 3 times to no avail for the 10 years we have lived here since we bought this new $800,000 house. Never ever use Pella. Very bad company, and to think they are Iowan company.

I received a house full of defective windows and Pella replace 7 of them due to mold attaching to the glazing putty. Now the rest of the original windows are having the same problem but Pella will not stand behind their product. Do yourself a favor and buy Marvin or Anderson windows. Don’t trust this company.

I have been through one year of trying to work with Pella now. They keep you on the hook as long as they can, working hard to accommodate you. Then you get passed from salesperson to salesperson due to high turnover and volatility within the company. The prices change constantly and at the end you have no idea how you got there. I've dealt with three associates and one manager and each one tells me how the "past employee" did something wrong and now I have to pay for it. Talk about a "scapegoat" scheme.

Water leaks, wind leaks and this product failure ruined all the finish and wood moldings and saddle. Took over 1 yr for a response to the original complaint. Came back and put silicone caulking on the glazed panel to stop that. Then replaced the operating panel. Took three times to get one that fit. Now it's cold and windy and I'm watching my winter drapes being blown in the wind entering through the door seals. Four days now trying to contact Pella, and no response. Spent a lot of extra money for architectural triple pane so I would save on heating bills. Now I have at least 800 cfm leaking in from door like having the AC on. COSTING ME A FORTUNE TO HEAT because of my window and door choice. Had other issues with other items in the window and door pkg received. Some were resolved by Pella. Problems that didn't they ignored.

Before you purchase a Pella Product, Please Read. Both Pella Full View Storm Doors, during the Winter Season, stay dripping wet on inside all day & all night. I squeegee at least a cup+ of water from each daily. Basically I told more air needs to circulate around doors-to open a window for more air flow! Also gold tone French door handles are tarnished-or losing the gold tone & look like an old dirty iron pipe. I am to receive a new handle-could not find mfg. # on older front door, so it will continue to look ugly. I will never again purchase any product from Pella.

I purchased a 9x7, 2 layers insulated garage door. The hinges have failed. Instantly. One snapped in half. As I research Pella is using under grade hinges. I assume to save Pella $$. No matter if doors fails or screws over consumer. I was able to get 3 middle hinges so far. They're universal. And stronger. Now the 6 side hinges able to hold roller. And right fit and size. Sick. You buy a garage door and last thing you want is to have to replace their parts.

In order to get a replacement from Pella they expect me a 72 year old to; Pay $30.00 for shipping charge to get the door delivered, take off the hardware from the old door and put it on the delivered door, take the old door off the hinges and put the new door with the old hardware up. If I have to pay for installation they will reimburse me for a grand total of $25.00. To me this is ridiculous!

In June I ordered Pella patio doors - in August they installed 4 panel pocket doors in my home. They were delivered, installed and then they called and told me the glass thickness did not meet Sumter County standards. They said they would replace at their expense (additional $6,000 cost). On 10/26 they replaced the doors that do not fit in the tracks (they rock back and forth and slam into each other and the handle are so loose that you can still move them back and forth when they are locked). The installer told me they were wrong and someone would contact me. The last correspondence I received was "I am very sorry for the inconvenience with the recovery. My manager already contacted our vendor to find out what happened with the panel. I should have an update for you soon." I have heard nothing.

I put up an office building 30 years ago. There must be about 60 windows in this building. What the architect didn't tell us is that he got a commission from Pella for each window he put in. That's on top of what we paid the architect! The screws to the hardware are short and the hardware keeps falling out. The insulation on the windows comes apart and you can't get a hold of the parts department to get parts. They keep disconnecting you when you call. And if you leave a message, they never get back to you! THERE ARE SO MANY BETTER WINDOWS OUT THERE, DON'T BUY PELLA WINDOWS!