Pella

Pella Reviews

Pella Reviews
4.1(1,228)
Author pictureAuthor picture
Author picture
Written by
Author picture
Edited by

Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.

About Pella

Pella is a nationwide window manufacturer and installer. It has more than 200 showrooms in North America, with online and in-home ordering options. In-home consultations are free and offer a no-obligation quote for your window project. Pella also backs its windows with varying warranties depending on the window type. Custom and specialty window projects are available.

Pros & Cons

Pros
  • Available nationwide
  • Custom and specialty windows
  • Financing available
Cons
  • Can be pricey
  • Not all windows available online

Our editor’s take

Pella is a legitimate company that sells and installs windows. The company offers a variety of window styles, with a warranty included. Pella is available nationwide, so it may be worth getting a free quote to see if Pella is right for you.

Pella products

Pella offers several window styles and options. These include:

  • Casement
  • Double-hung
  • Single-hung
  • Awning
  • Picture
  • Sliding
  • Bay and bow
  • Custom
  • Specialty

How to get Pella

Pella windows are ordered online or through an in-home consultation. Online orders are available for windows, installation kits, replacement screens and hardware.

In-home appointments take roughly 90 minutes. A Pella representative will measure windows, explain the installation process and provide a no-obligation quote. You will also see design, color and material options. Speciality, bay and bow, and custom windows are available by appointment only.

Pella window prices

Pella prices vary based on window type. You can get a free quote from the company for a more accurate price.

Pella FAQ

What is Pella?

Pella is a window manufacturer. The company’s products can be purchased online or after a consultation.

How does Pella work?

Pella windows can be ordered online, at a showroom or after an in-home consultation. Company representatives are available to assist with your order and will arrange the installation process.

A warranty for your windows will vary based on the window type.

Where is Pella available?

Pella is available nationwide. It has more than 200 showrooms in North America.

Is Pella legit?

Pella is a legitimate window manufacturer and installer. It backs its windows with a variety of warranties. With more than 200 showrooms across the nation, Pella can be found in almost every state.

Pella Reviews

Filter by Rating

  • (248)
  • (49)
  • (48)
  • (87)
  • (682)

Popular Mentions

    How do I know I can trust these reviews about Pella?
    • 4,568,019 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Top reviews
    • Top reviews
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Pella?
    • 4,568,019 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 5
    Verified purchase
    Customer ServicePriceStaff

    Reviewed Oct. 14, 2024

    We were gonna replace windows and doors in our home and I did a little research and decided to get a quote from Pella as well as two other companies. And I felt more comfortable with Pella’s product. I'm pleased with the service. We have windows that are double-paned with the blinds inside. I live in Georgia so there's a lot of sun that comes through the house, and this way, they're filtered. I don't have to dust blinds. We did the project in phases, which was another good thing because it allowed me to manage the cost and pay as I went. For the very large deck doors, it took approximately a day for the installers to do it and just a couple of hours for the individual windows on each floor. Pella provided excellent service. I could design the installation the way I wanted it to occur so that I could pay accordingly and not be in debt because I hate bills. The quality of the product was just what I needed.

    I changed a window over the kitchen sink, which made it more picture window versus two crank windows and it added a whole different flavor to the kitchen. The convenience of having it done the way I wanted it done was worth the cost. I hear people say that Pella is more expensive than others, but they can also tell you, on the second phase of the project, there was some wear and tear on the rubber around the seal on the basement level. The installers came with the appropriate products to repair that window at no cost and it was done very well. Then, they had a tune-up where they checked all the windows that had been installed to make sure that they were wearing according to their standards. They were expensive but they were worth what I paid for. I've had a couple of neighbors come and ask because the house was built with custom wood windows and I didn't find they held their seals very well. The Pella quality is better.

    When I came back the third time, phone numbers had changed. But ultimately, I got where I needed to and Pella had the measurements. But if I had a job that was going to be the size and scope of this one, even knowing that it was over a two or three-year process, as a sales person, I would have circled back to ask if they’re ready to do this again. And had there been changes, somebody should have followed up.

    Thanks for your vote! Report

    Not sure how to choose?

    Get buying tips about Windows delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thanks for subscribing.

      You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Verified purchase
      Customer ServiceInstallation & SetupPricePunctuality & SpeedStaff

      Reviewed Oct. 13, 2024

      My experience with Pella was a good deal all the way around. The guys that came out were very good. They did a good job. I had three windows installed, and I am very happy with them. The price was good. I wanted a fourth window put in and it was one that was going to require a cut in the exterior and interior wall to be able to frame it to put it in. We settled on the price and the guy went away. I got an email from him saying that they wanted another 1000 bucks. I sent him an email saying, "Well, come back out and see me and we'll sort this out," and he never showed up. He never responded to my email. So, I don't know what the deal is. I was happy with the work that they did until we got to this extra 1000.

      For the first part, they were great. They were out here in a hurry. They got the job done. I've already tested all the windows. I'm very happy with it. The windows that they put in are not casement windows where you slide the window up and slide it down. It's the kind where it has a crank on it where you can crank the window open and the screen is on the inside. That's exactly what I was looking for and they did a great job on that. Now, on this other part, I'm baffled. I don't know why I've never heard from them since then, but I'm settled on the idea of, "Well, if they don't wanna hear from me, well, I don't wanna hear from them."

      I was planning on dealing with them for the rest of the windows that need to be put in, but the communication has miscrossed somewhere. You can't ever get in touch with the guy. You have to leave a message for him. He's a busy guy and I understand that, but I did send him an email to come back out and see me and I got no response from him.

      Our relationship was very good with the salesman that came out. Tanner is his name and he did very well. He was a very smart young man and seemed to know his business and I was very happy with that. The windows were already there on the three that they did. All the installation guys need to do is take the old one out and put the new one in, but that can be a complicated process, particularly when you're thinking about the prospect of water getting into the windows. So, I feel like they did a very good job for me on the three windows. I thought I had a great relationship with them.

      Thanks for your vote! Report
      Verified purchase
      Price

      Reviewed Aug. 14, 2024

      We love our Pella door. We love everything about Pella because we have all Pella windows and we have one front door. Last time, we didn't do a loan through Pella. This time, we did. We didn't like how it took a while for us to get the paperwork that said who we were doing the loan through. We kept getting messages from this company, and we didn't know who they were, and we didn't pay our first installment right away because we were concerned about who they were. Finally, we did get a statement that says that they were the ones that were doing the loan for us. Our biggest frustration was just not knowing. Then they said, “Well, now you owe us 880.” I said, “Well, we didn't know until now that you were the ones that we were doing the loan through.” They said, “Well, you're gonna have to pay the full amount,” which was a lot. We said, "No."

      I started sending them payments, and they never bothered us again, but that was a confusion. It took them a while to send us a statement, and so that was the biggest concern. Other than that, the doors are great. The threshold’s fine. Everything is good. When we bought our property, we already had Pella windows and doors. We were very happy with them, so we just stayed with them. We bought a very expensive door through them for our front door. Also, we had to match up our sliding glass door with our other ones because we had other ones and we didn't wanna change to a different brand because then they wouldn't match. The installations have been good. We had a lot of problem with our latch on our front door. We had the service out four times. Finally, we got that corrected. Now, the latch is solid. It was a very expensive door, so we kept at it until we finally got that fixed.

      We had another thing that took a long time. It was a piece that was a different wood than our door itself, and it didn't match and we had white specks in it. That took about three months to get resolved. Finally, it did get resolved. This was when we first got our door, and they sent out a guy who did staining and fixed it. As far as the price, it's very high. We might have tried some other companies, but we did get a good value for the price. It's on the high end, but we knew that, and we decided to continue with Pella because the product is exceptional. I like the company a lot. I feel good about what we received.

      Thanks for your vote! Report
      Verified purchase
      Customer ServiceInstallation & SetupPricePunctuality & SpeedStaff

      Reviewed July 3, 2024

      When we called Pella, the salesperson was able to come out quickly and I liked him. Pella had a great selection and a nice showroom. The reps took a look and gave us some options on what would be appropriate for our style house, the price range that we were looking in, the whole process that it was gonna take and if it was a custom window, how long it was gonna take. That was in October of last year. They were very thorough and comprehensive. Then, Pella sent somebody out to measure and he did. But then, they sent somebody else out to measure. We went to the showroom to pick out exactly what we wanted and they custom-made exactly what we wanted, which was great.

      We had two windows done on the side of the house, where you lift the window, and it has a screen embedded in it. So, when you close the window, you can't see the screen and when you open the window, there's a screen. Both of those were very expensive. But it's something that we wanted and we were able to get. The installation was super easy. When the window came in, they called and the crew came out for one of the windows. It was two guys for the big giant window that we had. It was a $15,000 window. Three guys got the window in and they showed us what they had done and how to use the window and the cranks. One of the latches was broken and they immediately called for a new one. Their customer service is A-plus.

      We didn't get the windows in until March. There’s no draft and it is quiet. They feel very solid to me. We have aluminum on the outside so they won't rot, and wood on the inside that they custom-stained to a color that we wanted. The product is quality. They're not cheaply made and everything is custom. So, it's not just some factory already made window. Pella has great guarantees. If anything goes wrong with the window, they fix it right away. We had multiple people come out to look at things. Right now, customer service is lacking in a lot of companies and that's what sets Pella apart for me and why we paid more is for the customer service.

      Thanks for your vote! Report
      Verified purchase
      Installation & SetupPricePunctuality & SpeedStaff

      Reviewed May 9, 2024

      We like the looks of the Pella products and the pricing that they came up with. Their rep was not high-pressure at all, let us take our time to make this big decision, was very knowledgeable, and gave us multiple options of what we could do. He knew that the neighborhood we're in has a very strong HOA. So, we were changing the color of our windows, and we had to go through approval process with them to allow us to change the coloring on our house, and he was very patient to work with us on that and gave us all the information we needed to provide to the HOA to get the approval.

      He told us that from the time of ordering till the the windows would be available from the manufacturing process would be 10 to 12 weeks, which was fine. That worked well with us because we made the decision in January-February timeframe. So, that was going to work out with better weather for us here because we knew the house would be open. So, April-May timeframe would have worked out fine. They were manufactured and made available to us in about a four-week timeframe. It worked out well for us that we had a warm spell here in Tennessee. The weather cooperated with everything we were trying to do.

      We had 42 windows removed and on one of the pair of windows, we had a single solid window put in there. So, we had 41 total installed. It took them approximately a week to do that. We got delayed for a couple of days because of rain, and it was fine with us not to install when it was raining. They started on Monday and they were finished on Sunday with two days of rain delay. They told us it would be five to six days to get everything done. So, that was fine.

      The overall process was painless for us. It went smoothly. The installation crew was very courteous and careful to ensure that there wasn't any dirt or any issues inside the house as they were moving the windows. We've had the windows installed now for a couple of months and, thus far, we're very happy with them. We got a lifetime warranty on the windows. It's a 20-year on installation and the glass.

      Thanks for your vote! Report
      Verified purchase
      Customer ServiceInstallation & SetupPrice

      Reviewed Nov. 24, 2024

      Pella did a great job and cleaned up, and the workmanship was very, very neat. So when we needed doors for that house, we went back to Pella. Then we sold the house and moved to Kansas and the back door of the house that I moved into was sad. I called Pella again because I knew the product was good and I wanted the same door that I had put in when we were in Arkansas.

      When we had three back doors put in the place in Arkansas, I wanted the blinds between the glass so that we could shade it out but still have sun. They went over it pretty carefully there. But when I got here, I just said, "I want that door." So, they accommodated me for that. I like the fact they come into the house and sit down with you and go over whatever you want to talk about and measure carefully. So that's how we came to get the last Pella product which I wanted what I had before.

      We had windows put in and then we had doors put in, and then I had the front door put in that had the glass panels on the side. So, we were all Pella'd out in the Arkansas house and it really helped the sale price for that because it looked very nice. And then we could say these doors are Pella doors. The drawback was the time it took the milling. Because I know they're custom-made, but we would order it in February and it'd be June before they'd be putting them in the house. To me, that was a little long, especially a couple of years ago. I know they were going through the COVID thing and there was a supply chain issue, I think, too. But when I ordered the door here, it was a little quicker but it was still 16 weeks to get from the order and half of the payment down to when the actual install went in.

      Thanks for your vote! Report
      Verified purchase
      Customer ServiceInstallation & SetupStaff

      Reviewed Nov. 22, 2024

      I needed new doors and the sales guy worked with my budget. There were lots of different options and I liked that the installers framed and did the trim. It was a complete door. They cleaned it up and I didn't have to get rid of my old doors which were the original ones in my trailer. They took everything. I’ve had the Pella door since summer and they shut great. There are no gaps. I got the door handles myself and the reps installed them. They don't stick and I don't have any problems opening and closing.

      My front door had been slammed so many times with my children and kicked open at one point, so it didn't shut. So when the wind blew, my door would open. You couldn't lock it or do anything. So, I'd have to put something in front of it. It's nice that they shut. Everything's all sealed and I don't see lights. I couldn't even lock the door and it’s a little safer that I can leave. I already did a new air conditioner and a new furnace. So, doors were the next option. Eventually, windows will be. The doors were a little more necessary. I wish they'd do the interior or I would have had a couple more doors done.

      I have had past contracts with people that I've asked to help me with repairs to my place, and I pay them and then they disappear. Pella couldn't get them done three months out but any time I was checking on them, they got back with me. I was a little concerned on the day of the installation because they weren't here yet and apparently, they had to go to another place to pick them up. But they showed up and the communication was there either through email or phone conversations.

      Thanks for your vote! Report
      Verified purchase
      Installation & SetupStaff

      Reviewed Nov. 21, 2024

      We built our house and the entire thing is Pella and we wanted windows to match. Our purchase had a total of 11 items. There were two doors and nine windows. Our experience was very easy. The rep came out and measured. We knew some needed to be replaced, but he checked everything over to see if there were any other problems and gave us advice on that. Then the order was made and payment was easy and then they were here.

      The installation went well. The installers were here not as long as they had expected and they cleaned up after themselves well and everything looked nice. We liked the quality of the products. We thought it was the same as what we had picked when we built our house. Hopefully, these won't have the moisture issue that our first ones did. We had a French door there and now it's a sliding door and we definitely like that a lot better. Other than that, we would not even know that there was a change because they match exactly with the old ones and with everything that's existing.

      Thanks for your vote! Report
      Verified purchase
      Installation & Setup

      Reviewed Nov. 21, 2024

      I called Pella, then they scheduled an appointment and had a consultant come out to my property. They looked at the door I had and gave me recommendations based on what I needed for the entryway, then they gave me some product models to select. From there, I chose the options that I wanted then they put it in for an order and set up an install date. I got my install date and they came out and did a good job.

      Thanks for your vote! Report
      Verified purchase
      Staff

      Reviewed Nov. 21, 2024

      We had used Pella in the past. We used them again and their installers were very good. They were efficient. They got the job done.

      Thanks for your vote! Report
      Loading more reviews...

      Pella Company Information

      Company Name:
      Pella
      Company Type:
      Private
      Year Founded:
      1925
      Address:
      102 Main Street
      City:
      Pella
      State/Province:
      IA
      Postal Code:
      50219
      Country:
      United States
      Website:
      www.pella.com

      Media

      VIDEOS & IMAGES