Pella

May 23, 2022 I ordered a patio door and a screen door mainly because I could get my patio open and my front door lock was broke. I was told 8 weeks. When I called I was told they never say that because they're not sure when they come in… but that’s what I was told when I ordered them. I called numerous time just to be given another time period. My last date was the end of August but not then the first week in September. I cancelled my order based on lies and no communication at all. They have my money and that’s all they care about. I will probably lose my thousand dollar down payment but that’s nothing compared to a company that I cannot trust now and in the future if something happened under their warranty. Pella is not worth the stress and chaos that they put their customers through. I wish I read the reviews first. Please do not purchase Pella. It’s not worth the aggravation.

Been dealing with Pella and windows since 03/2022. Still no product. Continue to say it's supplies. Don't thinks so. More proof not spending $20,000 on a misleading company and in a middle of hurricane season. DON'T BUY. Stay away>>>> Worker shortage and they are manufacturer.

We ordered 16 hurricane windows & installation via Lowe's on October 21, 2021. Not delivered until 5/19/22 after eta slipped. Of 16 2 damaged & wrong install kits delayed install with 6 of 16 installed. Replacements promised but not until 8/5 then 8/19 now not until mid September. In July we noted wrong transom window delivered when we moved windows to access main water turn off in garage. Stored windows displaced garden tractor and other equipment. Reordered transom. Eta delayed until October. We want discount for past delays and inconvenience and immediate delivery of windows.

Pella manufacturing is a disaster. Products approved in 1st quarter 2002 not fabricated. Lied about manufacturing dates over and over. Causing project to be delayed many months and loss of revenue. Designers and consumers beware - do not specify or purchase Pella Windows & Doors. The sales firms do not know what the manufacturing plants are able to really do. Pella does not care.

We ordered French doors two years ago. Had to pay up front. It took over six months to get the doors that we received scratched and with handprints inside the glass. The installation was done wrong and you couldn't close the doors so they cut off all the locking pins and shaved the bottom of the doors off. So we complained and they sent new doors six months later and the same issue was present. Now Pella is telling us they don't make those doors, settle for something you did not buy or tough! It has been two years of fighting and Pella will not give one inch. Worst company ever. If you want a product that is expensive and broken buy from Pella. Otherwise choose someone else.

We ordered doors through the Pella sales rep. in May 2021. She measured the patio and front door size and quoted us a total of $23,666. We paid half that amount upfront and was told the install date would be October 15th, 2021, due to supply chain issues, etc. So we patiently waited 4.5 months for the install. They never called before or on the morning of the 15th, so I called Pella and they said the doors are not ready and I ask them to call when they are. PELLA calls Dec. 20th with an install date of Dec. 22nd. I say we never scheduled it and happened to be working that day so the soonest they can get us in was Jan. 24, 2022. Installers show up Jan. 24th, (0° and snowing) to install doors only to find out front door was made too wide, which was blamed on the sales rep. who measured it initially, (so they couldn't install it) and back door gets installed but opens and closes hard because it wasn't made wrong.

Have an older Pella Patio Door that has a Roloscreen door that is in disrepair. Apparently Pella has discontinued the manufacture of this particular door and does not support or even supply repair parts for the Roloscreen door. To have a screen door the alternative is to purchase a new patio door. Very disappointing. Will definitely look at other companies prior to purchasing the new door.

We ordered replacement windows from Pella March 2022. The total was over 20k, and we were told the turn around time was 8-10 weeks. A month later, we got an install date of July 21st, which put it at 16 weeks. We were told they would be here to do the install July 21st and 22nd and possibly a half day on July 23rd. We went with Pella because we thought they had superior customer services. We were counting down the days until the install. I Made daycare reservations for our dog and made sure to clear my work schedule. They confirmed the install date on Friday July 15th.

The turnaround to get a quote for replacement windows and measurement scheduled was pretty quick. Compared to other brands, the turnaround for installation was competitive. Summer **, Pella NW was easily reachable and answered all my questions promptly.

I bought a wooden front door in 11/4/21. Right out of the catalog, not custom. I was told it would deliver in 1/22; then 3/22; then 5/1/22; then 5/20/22; then 7/7/22; then 7/17/22; now "September or October 2022". I gave them 1/2 up front. They've had thousands of my $ for 8 months now, and I have nothing but a string of lying ** emails. DO NOT BUY A DOOR FROM PELLA!