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Reviewed Sept. 15, 2023
It took a year and a half to get my storm door put on. They had to come out here five times. They can never get anything right. They put my entry door on and I wanted a storm door. They did not bring the extenders. Nothing is ever in stock so you have to wait forever. The extenders they sent were not thick enough. Another time they sent the wrong color. It's just been one issue after another. My door was paid for but before I even had it. I wish I would have read reviews about this company before I put money down on the door. Once you are locked in with that contract you cannot stop payment because you will lose out on your savings of paying the door off within a certain amount of time.
Customer service is awful! I reported them to the BBB but that really does no good. However, BBB has numerous complaints from this company. Even the contractors they hire have nothing good to say about this company. It's a screwed up mess! Stay away from them. Please heed my warning! Paula says they do not keep an inventory so every time they have the wrong product you have the opportunity to keep it if you wish. I'm sure this is one of the reasons why their product is so expensive. They have to cover for their mistakes constantly.
Reviewed Sept. 5, 2023
Received a quote from Pella for 4 windows and a side entry door. The windows were fine. The biggest issue was the door. They installed the wrong door!! They were supposed to install a glass door with no handle because we wanted an electronic lock which they didn’t offer. Order was placed, a follow up call was placed to us asking why we didn’t choose a door handle. That’s because we are buying our own with a key paid. They said OK not an issue. Come day of installation they install a door that is not compatible with a key paid. They say they cannot replace the door once it has been installed.
The best they can offer is a new door at cost from Provia not even from Pella, which is more than we paid for the original door. So they sold me a Pella door knowing they will have a better markup over their use of a Provia door. There was failure on the salesperson side and management. I am still trying to resolve and get answers, but they have ghosted me. Pella admits to the call and acknowledges a mistake has happened but won’t resolve any think. Do not use!!
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Reviewed Aug. 29, 2023
I recently put in 4 Pella sliders in my home. 2 of the four had broken seals. One was fixed and the other warranty is out on labor so for a door put in less than a year ago I now have to pay 500 for Pella to come and fix the broken seal. I feel this is deceptive on Pella's part, on top of a terrible quality product. So upset I chose this brand!
Reviewed Aug. 28, 2023
FYI, be aware that if you're buying Pella windows for your new home, the clock starts ticking on your 2-year labor warranty when they're delivered to the builder, not when you take possession of your new home. We discovered damaged seals on some of our windows and reported them, but because they were delivered to the builder 8 months before the home was finished and we were beyond the two-year anniversary of that date, they won't honor the 2-year labor warranty. Awful customer service!
Reviewed Aug. 3, 2023
I ordered some window parts directly on the Pella website. Before I ordered I made sure the arrival date was going to work for me. It's been 15 days since I ordered today so I contacted customer service to get an update. Customer service told me that the parts won't ship for another 15 days and will take 7-10 days to arrive. I told them that it wouldn't work for me, the parts are taking over a month more than what was scheduled at the beginning. I asked them to cancel order and refund but they are refusing.
Reviewed Aug. 1, 2023
The Sales manager sold us our doors over the phone in January 2023. He told us we should receive them in 2 months. That's reasonable. We finally had them installed the end of April only because I harassed the project manager team. I had to leave numerous phone calls and emails. No one returns calls. Finally the day comes for installation to find out one door is damaged. However the installers were great. It's now July 31st and again it's us actively calling Pella in Jacksonville to find out about our replacement door and when to expect it to be delivered. No return calls. We finally get an email for October for installation. Not happy!
Reviewed July 27, 2023
I am reviewing Pella Windows & Doors of CT and NY. My order took over 1 year and 5 months to complete, with a comedy of errors along the way. Mistake on window counts on the original order, resulting in an approximate $10,000 increase to the order cost. There were extensive delays for the windows to be shipped (not the Pella installer's fault). Installer did not call before arrival for the delivery of the windows (as promised). Installer ignored my instructions for the window staging location in my garage (could have been avoided, had I known they were at my house, delivering windows).
At the first installation appointment, the installer was unaware that window shipment was short several windows, so another installation date had to be scheduled. The window grilles could not be completed at that install visit, so another date was scheduled. On the next install date, they realized some of the grilles were broker and had to be reordered. On the next install date, they missed installing one of the grilles. On the next install date, a small part for the final grill was missing. On the next install date, they didn't show-up. The credits applied along the way for this unbelievable series of errors was inadequate, especially considering the inordinate amount of my wasted time (six separate install dates). The windows are nice, but the installation experience was appallingly poor.
Reviewed July 26, 2023
I purchased five Pella Architectural Sliding doors for my lake house. One of the screens stopped retracting so I called Pella service. The guy came out and said I needed new springs and Jennifer would send me a quote. I received the quote to a tune of 1800.00 dollars to replace the entire roll screen. I wished I had never purchased Pella.
Reviewed July 19, 2023
I have come to know that my 2011 contractors (cheaper) door offered more quality than this door I purchased 8 months ago. If you are searching for a door make certain that if anything happens to the glass that it can be repaired. My nearly $400 door, not including handle (separate purchase) met with someone’s pellet that was shot into the lower glass pane. Shattered.
I will have to purchase an entire new door and perhaps even system as it is not repairable according to the Pella personnel I have spoken with over the phone. Plus there is no warranty for this problem. My older door allowed for upper panel and lower panel to be extracted and replaced if needed. It is an important feature for me. Make certain that the glass panel in the doors that you are purchasing can be repaired.
Reviewed July 18, 2023
We purchased a door from Pella, the Orlando branch, over 2 years ago. Last year we finally got the door installed, the door was not inspected prior to delivery and installation. When the door was being installed, and our previous door was already removed, we noticed our new door was damaged. Pella order a new panel and a year later we are still waiting for the them to fix the door and complete the installation job that was not finished.
We are sitting almost 3 years later with a damaged unfinished door. We have been tirelessly calling to get updates and there has been zero response. We have been told by the horrible customer service team that they are waiting for the panel and that the project manager will call back with updates, and there has been no calls back at all. We love our home and this has been a huge disappointment and challenge to deal such an irresponsible company. We paid a lot of money for the door, and its poor workmanship, customer service is absent, quality is poor, and management is unresponsive. It's unfortunate to find companies that want to take advantage of their customers and sell you dreams. I will never recommend Pella products to anyone.
Pella author review by Sally Jones
Pella has a 90-year history of designing and building high-quality, energy-efficient windows and doors. The company has been recognized by the Environmental Protection Agency as an Energy Star Partner of the Year nine times, most recently in 2016.
Extreme commitment to sustainability: Pella not only sells energy-efficient products but also constantly tests new products and new technology to make products even more sustainable.
Custom shapes available: Pella builds aluminum-clad wood windows, vinyl windows and fiberglass windows Pella will also customize products to meet customers’ needs. The company also makes wood, fiberglass and steel entry doors; French doors; sliding, bifold and multi-panel patio doors; storm doors; and garage doors.
Online guides available: Customers can watch videos or read blogs to help them get design ideas and get started purchasing doors and windows.
Installation and service help: Customers can schedule a service visit online if they need help with their products.
Custom product creation: Users can create a custom door or window using this company's online design tool to choose materials, colors, shapes and sizes.
Pella Company Information
- Company Name:
- Company Type:
- Year Founded:
- 102 Main Street
- Postal Code:
- United States
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