Pella

15 years ago we built our vacation home using Pella windows and doors. Recently we decided to replace our walkout windows and doors. Mathew ** our retail sales consultant immediately came out and did a great job introducing the new products available and helping us select the replacements. As professional and helpful Mathew was the Pella installers sent to us were fantastic. They were on time and courteous and excellent craftsman. I would recommend Pella and their team of installers without question. Congratulations to Pella retail division for delivering on their promise to be the BEST! Larry **.

I wanted to write about my experience with Pella due to them being so responsive be to my concerns. I live in a historic building in Boston and Pella Windows was one of the only companies that we could use that could accommodate our regulations. The windows have not been able perfect, sometimes there are drafts, the sash has broken twice on one window and once on another. However, recently I had an issue again with one of my windows and the service representative, Becky **, was extremely responsive, professional, and, was able to get a repairman out to my house within 24 hours of my complaint.

We contacted Pella in desperate need of a large kitchen window. They were very prompt, set up a time to have someone come out the following week. About an hour before the meeting, the sales rep, Nick ** from Omaha NE called to confirm we were still on. He arrived promptly at the scheduled time and was delightful. He was very helpful, professional, knew his product and was not pushy in the least. He heard our request, provided us with several options and support us in our decisions even when we changed our minds a couple times. We are not anxiously waiting for them to bring out our new window in a few weeks. Thanks Nick for all your help! Jim and Sue Omaha NE

We purchased a new entry door and sliders 2 years ago. Last year we started having issues with our entry way door not closing properly. We thought that is was the threshold that was swelling. The manager, Brian, came out a few times to replace the sweep and threshold. When this continued to occur he ordered a replacement door. And although our warranty had expired by the time they were able to come back out all was taken care of at no additional charge. Very courteous and professional managers, Brian and Dan.

In 2016 I replaced all my windows (24) with the architect series. We are extremely happy. The product is as advertised, keeps the house warmer, quieter and reduces sun glare. These were not cheap but were well worth the price. This series is wood. We did not use Pella for the install but Lowe's which carries the product. They were not familiar with the installation but eventually got it correct. We had a couple of minor problems, lock, screen but I called Pella Corp headquarters and they resolve all my concerns with no problem. Two years now and the windows are great.

I purchased Pella Designer Series casement windows when we built our house so these were installed new construction. About 4 years after installation I complained that certain windows were fogging up. I had noticed it very early on but overlooked it due to weather conditions. When the local service rep arrived at my house I was told that these windows required to be refinished again due to the fact that the sashes had dried out and the urethane had broken down, I asked how and why this had happened and I was told that this window has had this issue from the onset. This spring I had a french door get 3 holes in the aluminum for no reason at all. I had to fight and argue with them to get it replaced. They did replace it but it was my responsibility to pay the install fee as well as my responsibility to get the interior side refinished. which I have done at a cost of about $500.

Had all 36 wood windows replaced. Installer was great. Like the windows but have issues with some of them. 1.) One was broken on arrival and still waiting for replacement 2.) Some are hard to open. 3.) Not all handles have been installed. 4.) One had dents in it. 5.) A few hand nicks in them. Reseller assured me all these issue would be taken care of but still I'm waiting for that to occur. Its been over a month. My impression with Pella is they aim to please when the money is yet to be had. Once they are paid, they don't seem to be in any hurry to correct issues.

I had French Doors installed and in less than a year the threshold started to lift. The installer used press board under the threshold and it soaked up the water like a sponge lifting the threshold about 1”. Worse yet has been the frustration I’ve experienced by the Pella Customer service to fix the problem. They sent a technician to evaluate the problem but now months later have yet to schedule the repair in spite of repeated promises.

I have photos of my experience. The windows are expensive, and despite the fact they had two independent people measure I had a window that was an incorrect fit. I still am missing a giant front window. Also the packaging on the window - it is staples on the window - STAPLED! Each window on what appears to be plastic casing has big staple marks - it looks awful. So expensive - never again.

We special ordered an exterior door from Lowe's and was recommended not to use Pella from the store. We chose to go with Pella and when the custom door arrived, though it was beautiful, had the wrong exterior trim. It came with casework instead of brick molding. So, no storm door could be installed. We never got an answer or explanation why from Pella. The sales rep in our area never cared to investigate either. Lucky for us, Lowe's stood behind us and graciously special ordered a Therma-Tru door, which has a higher energy rating and nicer door I must say. After 3 months ordered and 30 days from install, we feel we will get what we ordered and hope you never have to deal with Pella customer service if you have issues.