Pella Reviews

I just purchased an entry door with sidelights from Pella. The sales representative, Matt **, was very knowledgeable and guided me through the process to arrive at the correct door for our purpose. Highly recommend.

Condensation was collecting, and we could feel a draft from our windows. And after doing some research and getting quotes, Pella had the best customer service and value. My experience with Pella was wonderful. The gentleman, Hasham, was absolutely fantastic. He was a pleasure to work with, responded very quickly, and was able to answer all of our questions. He followed up. It was good working with him.

Throughout various steps of the process, workers arrived early and finished on time. The installers worked quickly, efficiently, cleanly and were super professional.

We paid over $20,000 for double doors three years ago. The door is jammed; we can’t open or close and they can’t send someone out for a month.

Good windows but for premium price they cannot seem to install trim. I had the initial install plus 2 addition crews taking 3 total days to "repair" the trim. Despite this there are still visible/elevated miter joints with cracks visible from across the room. I have been told this "meets industry standard" so nothing they can do. Would not choose to spend this amount of money on Pella again since they have little desire to maintain the expectation of a premium product.

After Pella windows were installed (cost of new windows in a house renovation- just under 100K), I called and asked about a service rep coming out to repair one screen. I also had questions. There are small plastic pieces left on the exterior of the windows, they look temporary - do I remove them? Why was my window chipping the wood on the bottom sash when I tried to disengage the hidden screens (following instructions shown me by sales rep in showroom) on second floor so that I could reach out to remove the small plastic pieces on exterior that appeared to be temporary?

If you make a mistake ordering and ask to modify the order 20 minutes after you hit accept they will not help you. Don't order through Pella.com. The ordering screen frequently freezes requiring to start over....after the 3rd time running through all the options apparently I hit the wrong button.

Attn: Pella Customer Service and Quality Control Department. We ordered Pella Lifestyle windows and patio doors for our home in Grimes Iowa. The ordering and installation process went well and we were impressed with our Elite Pella Certified Contactor New Face Renovations. When I went to clean the windows afterwards, I noticed that all the triple pane windows and the patio door with the factory installed blinds had hand prints, smudges, strands of glue or silicone caulk, dirt and water spots on the inside glass panels on all of the ones with the factory installed blinds, this was clearly a lack of quality control in the assembly process at Pella.

Labor costs are understandable and I don't expect something for nothing, but $500? So, what are the choices? Live with a hazy front window or pay their exorbitant labor fees? Future customers need to be aware.

I bought my Pella windows from Lowe’s. With only 7 windows ordered, you’d think the project would be quick. I am now waiting on my 3rd set of windows because every time they arrive, some are damaged. The first time, 5 of the 7 were damaged. The second time, 3 of the 5 were damaged. No damages are caused by Lowe’s or in shipping. There is NO, ABSOLUTELY NO quality control at the Pella factory. Windows arrived scratched in the sun protective layer and broken each time, and nobody I have talked to is concerned that they can’t seem to get a few windows out without damage. All damage is under the wrapping and beneath the wood and styrofoam packaging, so this is 100% a Pella issue. A project that should have taken a couple of months from payment to completion is now going into its fifth month with no end in sight.

PELLA RIPPED ME OFF! Pella removed 1 &3/4" thick window caps and only replaced them on the front of my home. They screwed up the other 3 sides so badly that the vinyl siding sticks out past the window caps. They tried to offer me just $750 for screwing up my home. They refuse to take responsibility for their cut corners installation job. I am a senior citizen and Pella preyed on me. They will prey on you too if you hire them!

We had our Pella windows installed 8 years ago. Each one has leaked and now we have black mold. Even though they were supposed to last 10 years, repair costs are only covered for the first 2 years. What good is the 10 year warranty? NEVER AGAIN. Please go with another company so you can avoid this situation!

Contracted 2 doors - one slider ($8k) and one entrance door (3K) at garage for $11,000 and change. Decided to go with Pella instead of cheaper replacement doors at some big box store, assuming I would receive superior quality product and installation. (I also got a quote from builder, that I decided against, after estimate request turned into a high-pressure sales pitch. I also contemplated getting a quote for a much less expensive door from a big-box store, and install it myself, for the garage entrance door since it is almost never used but decided I did not want another "crappy" contractor-grade door replacement door. And, I did not feel like installing another door in my lifetime!). Slider came with incorrect latch/lock receiver so cannot latch or lock the door at jamb. Plastic trim is loose and won't stay in place. I was told replacement and correct parts should arrive in 2 weeks or so and be installed in return trip. OK, can live with that.

I don't know where to start. I ordered my windows in April of 2024 and the project is not done. A lot of that has to due with the installer (Premier Services Group through Lowe's) and the rest has to do with Pella themselves. Their hideaway screens are a hazard and should not be legal. After you close them a few time, they lose the crease in the folds and so they bunch up preventing you from closing the window. Also if you blow on them too hard, they will come out of the track. If a child pushes on their screens, they could easily face a fall through the window, and if my case, 2 stories down, most likely to their death. Pella support sucks. They have shipped incorrect items many times and it takes months to receive a replacement. This company sucks, their service sucks, which means their employees suck and clearly don't care about their customers. Put plastic over your windows, you will be better off than purchasing from Pella!

The picture windows leak just beyond the 10 year warranty. The plastic channel that seals the window becomes wavy with heat and loses its seal allowing water to penetrate. I will not be buying Pella windows again.

We purchased a brand new Pella door from Lowe's, it was a top of the line door someone special ordered but it came in with the wrong slide, so they didn’t accept it. It was what we needed so we purchased it still new in the packaging. Turns out it had a manufacturing defect, so we contacted Pella since they have “great warranties”. They told us since we weren’t the original buyers they wouldn’t stand behind it and offered to sell us a $2k replacement frame. We will never buy another Pella product and be sure to pass along our experience.

In 2022 I purchase $22k of Doors and screen doors. I have had nothing but problems with them. I contacted them because again I am having a problem with how my inside door shuts. It is not at all square. I just received a quote from Pella that they want to charge me $350 to install a replacement door. When I purchased both front and back doors, screen doors included I was told that they had a lifetime warranty as long as I owned the home. Well guess what I am still the owner who purchased them from Pella. I am still paying off these doors and now they expect me to pay them to install something that is there issue not mine.

Concerns:

First I would say that, at least where we live, Pella's installation crews are top notch. Also, the composite windows we purchased appear to be of very good design. But Pella's major failures consist of poor quality control in their factory and really dumb methods in handling customer complaints. It's like they don't care & could care less about generating repeat customers. We had windows installed in 2-phases. First I noticed the plastic pull-tabs for the screens broke apart upon handling. All of them. They are made of the cheapest quality plastic you could imagine. They crumbled in your hands. Our original window screens - cheap builder's grade - 42 years old - were solid metal and strong, they never broke. Imagine there's a fire and you can't remove the screens. They mailed me new tabs and I had to install them, not Pella! Then, a year later I had to remove a screen and the tabs again crumbled in my fingers! No change.

Bought a Pella Sliding Glass Door and the inside of the track gets water in it. Note, I have an porch roof over it. Had it professionally installed in October and in December it was water in track thru out the winter months. Had a Pella rep come out and he drilled holes in the inside of track. So the water would drain out. My contractor came back at the end of March and said you never do that. The water would go down into the wood frame and rot. He filled the holes with waterproof caulking. I would never buy another Pella product or have a rep from their company come out. A big Thank You to my contractor.

In 7/31/2018, I purchased a sliding patio door from Pella for $800.30. Recently I noticed silicant insulation beads between the panels of the sliding portion of the door. The warranty for the door was expired, so I submitted a request for a quote to replace the panel. After two weeks, the replacement cost for the sliding panel was quoted at $2300. A new door is significantly cheaper. Do not purchase anything from Pella!!

I am very unhappy with Pella and their customer service after paying $13,000 for a new storm door and front door for my house and ran into a variety of issues:

I had Pella doors installed on my house two years ago as a recommendation. They were a bit expensive but was 0verall pleased. Fast forward to now when I need new windows. 10 windows and a door costs $52,000 including a repeat customer discount and a sign now discount. Signing is done on my phone so I can't read contract. When I went to read the contract there are no individual prices. Sales rep and his manager say they don't know what the windows actually cost and they have no way to find out. I guess only the computer does. How do I know I'm getting a discount and how does any sales person sell stuff when they have no idea what the price of the item they are selling is?

After 20 years of service, the built-in shades in our Pella French doors had issues. Requested service - took 4 weeks for them to be available. Charged us $250 just to show up. Tech didn’t examine shades much but said we have to replace the broken one, the other is fine. They informed us our color is no longer available. They gave the bid for replacing both shades which totaled over $7,000. I called to confirm that is correct and it is. I spent 15 minutes lubricating and tweaking the broken blind and everything works now.

We spent $83,714 replacing all of our windows. We knew it was a huge investment so we chose Pella thinking we were going with the best. HUGE MISTAKE! The 28 year old windows we replaced were better than these and Pella doesn't back them. Our new windows are drafty and frost up on the inside. Our old windows never did that!! Our sales rep said we would see a huge decline in our heating bill. He had been with the company for a long time, but left shortly after we bought our windows. I give him credit for not agreeing to sell a lie.

I've been in construction all my life, and I've heard good things about Pella. I got ahold of them, and everything was good. I'd recommend them. They're probably as quick as anyone else, but their windows are good. I got a big picture window in front of the house. It took a couple weeks to get it but they put the window in in a half a day. They cleaned up and did a good job. The only thing is there's a molding on the inside and on the outside, and they sent the wrong color. It took a month to get the correct color then they came back and fixed it. I paid $9,000 for the window which is a little bit pricey but I like it.

Pella manufactures a fiberglass window frame. I did a little research and I liked that idea. They were present at the state fair and I talked to them for quite a while there. They showed me their product and talked about it. Then we set up an appointment and their representative came over, did measurements and gave me a quote. For the installation, they had someone come over who checked for lead around the windows. They were very thorough about that. He sort of prepped the area inside and out and then as they were pulling out the old windows, they were pretty careful about any infiltration of that lead product. So, I felt good about that, and they were good at cleaning up too. It took a full day. But there was only one person installing. He was really trying to do a detailed finished product and that was a very full day.

Our windows were 20 years old and they were showing signs of leakage around the windowsills and it was damaging the windowsills. We've always considered Pella high quality. My wife and I both grew up in the city where Pella has a major manufacturing facility. We decided on using them. During the presentation, there were two people. One guy did most of the talking. The other guy was more knowledgeable, but this guy was working on improving his skills and he did a good job of showing what the windows could do for us.

We Do Not recommend Pella! They took 11 months to fix all our patio doors and then charged $800 for a replacement screen door. You can buy an Andersen screen door for $110 at Home Depot. Huge price rip-off and poor service.

I liked Pella's pricing and financing. Their rep came to the house and showed us everything, and it was very pleasant. He was not very knowledgeable of all the products but was good at selling, because we went with Pella over Andersen. The two guys who came to install the patio and front entry doors were very conscious of our home and in keeping it clean. They did a good job, except someone's coming back today because there's a gap underneath the window that needs to be fixed and we didn't notice it until a board came loose. Also, the two pieces of wood that they used for the trim are oak and pine, so when they stained them, they don't match. That's a little disappointing.

We bought four windows from Pella and the customer service rep was excellent. The installers were also very good and professional. They came, put the windows in and it was a really good job.

I like that Pella has good reputation. I bought doors from them and they're very good. Their customer service was very good as well. I'd recommend them.

We are very happy with our new windows and the installation. Our entire house is Pella window. The painter were excellent. They also painted a door, inside and outside door and patio door on one side that was white to match the other side. The patio door was put in approximately in 2013. Eddie, a painter, talked to our salesman, Chad, that he could look our address up and get the style number for the Pella door and find possible find a brown door handle or we might have to buy one. That was around Thanksgiving. I have left messages, but no response.

Pella was willing to do the job in a place that the competitor thought was too difficult. I have a breezeway, and the initial contractor came and decided they would not install a door in the breezeway. Pella's team was professional and clear. They went through all my options, and explained why some were and were not available. I had them install double-hung windows and a rear door. It was a slightly difficult installation but it went smoothly. There was limited interior access to some of the window places. They adjusted to the requirements of the job. Quality is fine. It's just they didn't clean up some of the installation taping. So, I had to get outside the windows and take that off myself throughout the second floor. There were also some pieces of stuff in my yard.

My house has Pella windows, so the replacement was staying within the same style and brand. Pella's reps were very competent, capable and friendly. Also, the installation went fine. They replaced the windows for the better. You get what you pay for. I'll do it again.

The installation went very smooth. I am very happy with the new windows. This is my third experience with Pella of Wisconsin. I am very happy with them. Do not hesitate to do business with them. Top notch all the way.

Great for the first 80%, then once project was installed we needed an state inspection that Pella was suppose to can and set up. Call never came, called in multiple times to get it set up, told I would receive a call but the calls never came. Had a 12 foot tube in my garage during this time which myself and my daughter tripped over. In total it took about 6 weeks to get installation completed. Not the premium service I expected or paid for. I am a repeat customer who had an incredible experience the first time. If this was the first time I would have gone with someone else. I would still recommend because of the product quality, but would warn about the horrible after installation service.

A Pella sales representative discussed options, helped with choices and measured for our new windows. He returned about one week later with another Pella employee to assure accurate measurements and review all our choices. The installer arrived promptly and did a great job, adding insulation around each window, answered all our questions and cleaned up all traces of his work. This is the second home that we’ve had new Pella windows installed and couldn’t be more pleased. We plan to have the patio door replaced in the near future.

The installers were through and courteous. Left my home in great shape! Answered all my questions and concerns. Happy with the results of the installation! I would recommend giving Pella an opportunity to give a price quote before deciding on another window installation company. Thanks.

My new windows are beautiful, and much more energy efficient. The installation team was very good, and took care of the removal of the old windows, and installation of the new ones, in a timely manner. They also took care to cover my furniture when the job was going to get dusty & dirty in each room.