Pella Reviews

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Edited by: Chloe Cochran

About Pella

Pella is a nationwide window manufacturer and installer. It has more than 200 showrooms in North America, with online and in-home ordering options. In-home consultations are free and offer a no-obligation quote for your window project. Pella also backs its windows with varying warranties depending on the window type. Custom and specialty window projects are available.

Pros
  • Available nationwide
  • Custom and specialty windows
  • Financing available
Cons
  • Can be pricey
  • Not all windows available online

Our editor’s take

Pella is a legitimate company that sells and installs windows. The company offers a variety of window styles, with a warranty included. Pella is available nationwide, so it may be worth getting a free quote to see if Pella is right for you.

Pella products

Pella offers several window styles and options. These include:

  • Casement
  • Double-hung
  • Single-hung
  • Awning
  • Picture
  • Sliding
  • Bay and bow
  • Custom
  • Specialty

How to get Pella

Pella windows are ordered online or through an in-home consultation. Online orders are available for windows, installation kits, replacement screens and hardware.

In-home appointments take roughly 90 minutes. A Pella representative will measure windows, explain the installation process and provide a no-obligation quote. You will also see design, color and material options. Speciality, bay and bow, and custom windows are available by appointment only.

Pella window prices

Pella prices vary based on window type. You can get a free quote from the company for a more accurate price.

Pella FAQ

What is Pella?

Pella is a window manufacturer. The company’s products can be purchased online or after a consultation.

How does Pella work?

Pella windows can be ordered online, at a showroom or after an in-home consultation. Company representatives are available to assist with your order and will arrange the installation process.

A warranty for your windows will vary based on the window type.

Where is Pella available?

Pella is available nationwide. It has more than 200 showrooms in North America.

Is Pella legit?

Pella is a legitimate window manufacturer and installer. It backs its windows with a variety of warranties. With more than 200 showrooms across the nation, Pella can be found in almost every state.

Pella Reviews

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    2 featured reviews
    How do I know I can trust these reviews about Pella?
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    Page 1 Reviews 0 - 5
    Verified purchase
    Customer ServiceInstallation & SetupPrice

    Reviewed Nov. 24, 2024

    Pella did a great job and cleaned up, and the workmanship was very, very neat. So when we needed doors for that house, we went back to Pella. Then we sold the house and moved to Kansas and the back door of the house that I moved into was sad. I called Pella again because I knew the product was good and I wanted the same door that I had put in when we were in Arkansas.

    When we had three back doors put in the place in Arkansas, I wanted the blinds between the glass so that we could shade it out but still have sun. They went over it pretty carefully there. But when I got here, I just said, "I want that door." So, they accommodated me for that. I like the fact they come into the house and sit down with you and go over whatever you want to talk about and measure carefully. So that's how we came to get the last Pella product which I wanted what I had before.

    We had windows put in and then we had doors put in, and then I had the front door put in that had the glass panels on the side. So, we were all Pella'd out in the Arkansas house and it really helped the sale price for that because it looked very nice. And then we could say these doors are Pella doors. The drawback was the time it took the milling. Because I know they're custom-made, but we would order it in February and it'd be June before they'd be putting them in the house. To me, that was a little long, especially a couple of years ago. I know they were going through the COVID thing and there was a supply chain issue, I think, too. But when I ordered the door here, it was a little quicker but it was still 16 weeks to get from the order and half of the payment down to when the actual install went in.

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      Verified purchase
      Customer ServicePriceStaff

      Reviewed Oct. 14, 2024

      We were gonna replace windows and doors in our home and I did a little research and decided to get a quote from Pella as well as two other companies. And I felt more comfortable with Pella’s product. I'm pleased with the service. We have windows that are double-paned with the blinds inside. I live in Georgia so there's a lot of sun that comes through the house, and this way, they're filtered. I don't have to dust blinds. We did the project in phases, which was another good thing because it allowed me to manage the cost and pay as I went. For the very large deck doors, it took approximately a day for the installers to do it and just a couple of hours for the individual windows on each floor. Pella provided excellent service. I could design the installation the way I wanted it to occur so that I could pay accordingly and not be in debt because I hate bills. The quality of the product was just what I needed.

      I changed a window over the kitchen sink, which made it more picture window versus two crank windows and it added a whole different flavor to the kitchen. The convenience of having it done the way I wanted it done was worth the cost. I hear people say that Pella is more expensive than others, but they can also tell you, on the second phase of the project, there was some wear and tear on the rubber around the seal on the basement level. The installers came with the appropriate products to repair that window at no cost and it was done very well. Then, they had a tune-up where they checked all the windows that had been installed to make sure that they were wearing according to their standards. They were expensive but they were worth what I paid for. I've had a couple of neighbors come and ask because the house was built with custom wood windows and I didn't find they held their seals very well. The Pella quality is better.

      When I came back the third time, phone numbers had changed. But ultimately, I got where I needed to and Pella had the measurements. But if I had a job that was going to be the size and scope of this one, even knowing that it was over a two or three-year process, as a sales person, I would have circled back to ask if they’re ready to do this again. And had there been changes, somebody should have followed up.

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      Customer ServiceInstallation & SetupPricePunctuality & SpeedStaff

      Reviewed Oct. 13, 2024

      My experience with Pella was a good deal all the way around. The guys that came out were very good. They did a good job. I had three windows installed, and I am very happy with them. The price was good. I wanted a fourth window put in and it was one that was going to require a cut in the exterior and interior wall to be able to frame it to put it in. We settled on the price and the guy went away. I got an email from him saying that they wanted another 1000 bucks. I sent him an email saying, "Well, come back out and see me and we'll sort this out," and he never showed up. He never responded to my email. So, I don't know what the deal is. I was happy with the work that they did until we got to this extra 1000.

      For the first part, they were great. They were out here in a hurry. They got the job done. I've already tested all the windows. I'm very happy with it. The windows that they put in are not casement windows where you slide the window up and slide it down. It's the kind where it has a crank on it where you can crank the window open and the screen is on the inside. That's exactly what I was looking for and they did a great job on that. Now, on this other part, I'm baffled. I don't know why I've never heard from them since then, but I'm settled on the idea of, "Well, if they don't wanna hear from me, well, I don't wanna hear from them."

      I was planning on dealing with them for the rest of the windows that need to be put in, but the communication has miscrossed somewhere. You can't ever get in touch with the guy. You have to leave a message for him. He's a busy guy and I understand that, but I did send him an email to come back out and see me and I got no response from him.

      Our relationship was very good with the salesman that came out. Tanner is his name and he did very well. He was a very smart young man and seemed to know his business and I was very happy with that. The windows were already there on the three that they did. All the installation guys need to do is take the old one out and put the new one in, but that can be a complicated process, particularly when you're thinking about the prospect of water getting into the windows. So, I feel like they did a very good job for me on the three windows. I thought I had a great relationship with them.

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      Installation & SetupPriceStaff

      Reviewed Oct. 12, 2024

      We’re previous Pella window owners and the quality of the previous windows we bought was very good. Also, I interviewed three companies and Pella was within the ballpark of what we could afford to spend. I went with them and they showed me what was available and told me what things cost. The presentation was great but the execution was absolutely horrible. The contractors did a terrible job and they made a mess installing the windows. When they were putting the foam in, they dripped foam down the side of the house in a few locations and they got stuff on the screens. They left a lot of trash behind and they broke something and didn't acknowledge it.

      Pella made it right and they were very responsive, though. Billy, the project manager, was awesome and he did a walkthrough with me. He actually found some stuff that I didn't even noticed. But with the quality of the windows, it's a shame that's all we could afford because they're not the best quality windows. Three sashes came from the factory damaged and quality control was really lacking, because they should have caught that. The other thing that happened that again, Pella made it right, was when we got the windows, more than half them had the wrong kind of locks on them. And the locks were the plastic ones and they're very cheesy and break very easy. If that's their newest thing and it's that cheap, it doesn't make Pella look good.

      When we were cleaning a couple weeks ago, we discovered something that seems like it's in between the glass. It looks like it's scratched up. We thought it was a streak from cleaning, but it's not. But as long as the seal is not broken, it doesn't seem like it's gonna be an issue. So, we haven't concerned ourselves with it. But again, that goes back to quality control with Pella. Also, there's a discoloration between the actual window frame and the stuff is that they put around the window. It's pretty hideous. I wouldn't not recommend Pella, but I would never recommend these windows to anybody to buy. Pella has a good reputation but I wouldn't buy these windows again.

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      Verified purchase
      Price

      Reviewed Aug. 14, 2024

      We love our Pella door. We love everything about Pella because we have all Pella windows and we have one front door. Last time, we didn't do a loan through Pella. This time, we did. We didn't like how it took a while for us to get the paperwork that said who we were doing the loan through. We kept getting messages from this company, and we didn't know who they were, and we didn't pay our first installment right away because we were concerned about who they were. Finally, we did get a statement that says that they were the ones that were doing the loan for us. Our biggest frustration was just not knowing. Then they said, “Well, now you owe us 880.” I said, “Well, we didn't know until now that you were the ones that we were doing the loan through.” They said, “Well, you're gonna have to pay the full amount,” which was a lot. We said, "No."

      I started sending them payments, and they never bothered us again, but that was a confusion. It took them a while to send us a statement, and so that was the biggest concern. Other than that, the doors are great. The threshold’s fine. Everything is good. When we bought our property, we already had Pella windows and doors. We were very happy with them, so we just stayed with them. We bought a very expensive door through them for our front door. Also, we had to match up our sliding glass door with our other ones because we had other ones and we didn't wanna change to a different brand because then they wouldn't match. The installations have been good. We had a lot of problem with our latch on our front door. We had the service out four times. Finally, we got that corrected. Now, the latch is solid. It was a very expensive door, so we kept at it until we finally got that fixed.

      We had another thing that took a long time. It was a piece that was a different wood than our door itself, and it didn't match and we had white specks in it. That took about three months to get resolved. Finally, it did get resolved. This was when we first got our door, and they sent out a guy who did staining and fixed it. As far as the price, it's very high. We might have tried some other companies, but we did get a good value for the price. It's on the high end, but we knew that, and we decided to continue with Pella because the product is exceptional. I like the company a lot. I feel good about what we received.

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      Customer Service

      Reviewed June 24, 2025

      Stay away from them. Bunch of scammers. Bought my entry door and sliding door from Pella and claims lifetime warranty. Guess what, my entry door got broken and I called them. They said it's out of warranty. Lesson learned. I should have stayed with Andersen. Bought my window replacement from Andersen, it's now 20 years old and it works perfectly.

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      Verified purchase
      Installation & SetupStaff

      Reviewed June 16, 2025

      I just purchased and had installed $60,000 worth of Pella windows and doors. The two Reserve Triple Sliding doors have astragals that were cut too short and have a 3/8" gap at the top of both astragals. The appearance is very bad. I was told by the installers and the Pella reps that the astragals would be remanufactured and cut to the proper length. These are CUSTOM doors. My sales rep told me that standard pieces were mistakenly put into custom orders. Then when a Pella rep contacted me from Greensboro, NC, I was told the doors were designed this way. NO ONE is taking responsibility and making the effort to get the astragals remade and installed. These doors and windows were installed the week of June 2-6, 2025.

      The installers who have worked for Pella in the Roanoke, VA area for many years said they had never seen a Pella sliding door with gaps like this. I was assured by my sales rep and installers that Pella "ALWAYS MAKES THEIR PRODUCT RIGHT". If this is a design flaw, I suggest your engineering and manufacturing team fix this ASAP. I expect these astragals to be remanufactured at the proper length and reinstalled. If this is not done within a short and reasonable time period, I will take legal action against Pella. It is obvious from the many bad reviews that there are manufacturing flaws with your product. I am attaching Pages 1 and 2 of my 23 page Contract.

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      Reviewed June 4, 2025

      Brent ** (salesman) came to my home on June 2nd. In my 31 yrs living here, I've had many demonstrations for many products and agreed to only 1. In a nutshell, I said yes within 1/2 an hour of his demonstration. Brent was great in every aspect. Easy to talk to, not at all pushy, answered all my questions thoroughly, and though I am spending more than I would have liked to, Brent gave me so much confidence in the product that I decided to go with the extra expense. The title of my review is "Step One". I will review each step till the end. Thanks Brent for a 5 star first step!!!

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      Customer ServiceInstallation & SetupPriceStaff

      Reviewed May 23, 2025

      May 22, 2025 - one star review. I am very unhappy with this company, with customer service, with their product and with their overall responsiveness. I invited Pella Windows and Doors Northwest (Bothell, WA) to come to my home after seeing an ad about their company and products. On the afternoon of the appointment, two representatives of Pella came to my home. The sales pitch was 'under a time limit' - in other words, in order to get a special price deal, the customer has to decide right then and there if they are going to purchase new windows and sign a contract before the salesperson leaves the home.

      During the sales pitch, Kristen **, the salesperson, did not provide or even mention that there were samples of frosted or privacy glass for the bathroom window. I was not told that there were options. The first time I saw the type of glass was at installation. This was not the only thing they didn't tell me about, but it is a significant issue.

      As for the installation experience: 1. A few days before the installation started on March 25, 2025, I was advised via email that one item would be delayed and could not be installed with the other windows during the 4 days of scheduled installation. The actual installation delay was not advised. 2. On March 25, 2025, the installers arrived at 8:00 am. Between 10am and 11am, Day 1 of the installation, power was lost to 1/2 of the main floor living area because wiring was cut through by the installers. At that time, we did not know this was the cause. The installers simply said it was my problem because they were "not electricians". 3. On March 26, 2025, Day 2 of the installation, it was discovered that 2 windows were measured incorrectly by the Pella team, and the installation for those two windows would be delayed for 5-6 weeks.

      4. During the power outage, I contacted Kristen Inge about the problem. Her initial reaction was that it was a problem with my house wiring and did not seem willing to consider that it might be an installation problem. After days of trying to troubleshoot this from my end, I contacted her again and said that the electrician I hired suggested cutting holes in the walls to try to find the break in the wiring. It was at that time she offered to send an electrician that would be paid for by Pella. I had already paid about $350-400 for troubleshooting as well as replacing breakers, outlets and plugs, hoping that it was a breaker or outlet problem. It was not, as it turned out, but I had already gone down that rabbit-hole.

      5. On April 3, Seatown Electric came out at Pella's request and expense, and discovered that the wiring had been severed by the installer. 6. On April 10, 16 days after the power went out, Seatown was able to fix the severed wiring problem. Pella said they would pay for the repairs, but it turns out they made their installers pay for it. At no expense to Pella. That made it 16 days in my home without power to 1/2 of my main living area, yet I was not compensated in any way for this inconvenience. 7. On May 5 and 6, the Pella installers came back to finish the installation of 3 windows. That was 6 weeks from Day 1 of this installation project. It should have been 4 days, NOT 6 weeks

      8. At the conclusion of the installation, I was asked by the installer to sign that the installation had been completed. I told the installer that I was not happy, yet was told by the installer that by signing, I was only signing off that he had completed the installation and not that everything with the job and product was fine. As it turned out, I was signing that everything was fine.

      Specific product complaint: The frosted bathroom window glass is defective. It has obvious scratches and is difficult to slide. #1 the window is defective, #2 it is a bad product, and #3 I think the Pella company can afford to replace this window with a clear glass instead of with frosted glass, since it is under warranty and needs to be replaced. #4 Pella has offered to replace the glass with the same frosted glass, but not with clear glass. If I want to change to clear glass, they will give me a quote.

      With all of the problems I have had with this company, I am under the impression that they consider these "normal" problems. I do not think that all of the issues I have had should be considered normal business practices. I think that future customers should know that there is a downside to buying such an expensive product from Pella, and what kind of company they are potentially dealing with. As of May 23, 2025, my issues with this company are still not resolved.

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      Customer ServiceInstallation & SetupStaff

      Reviewed May 13, 2025

      Pella windows are the best on the market. I have the architect line. I purchased directly via the Pella line thinking they would be installing the windows. They don't. There is a service fee each time they come out to make a repair to their work. They won't help you unless you are successful at reading the numbers etched into your windows. The 2 year installation warranty starts the day you order your windows, not the day they are installed. Service agents can be abrasive. I realize they are likely subContractors. When I suggested they hear what customers are told about how everything would be taken care of, they become upset. They don't understand or have empathy for the fact that their subContractors just made installation mistakes. Pella would be even better if they offered and delivered a 6 months post installation checkup to make sure their customers, who are paying top dollar, are satisfied. Pella is the best in my opinion.

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      Pella Company Information

      Company Name:
      Pella
      Company Type:
      Private
      Year Founded:
      1925
      Address:
      102 Main Street
      City:
      Pella
      State/Province:
      IA
      Postal Code:
      50219
      Country:
      United States
      Website:
      www.pella.com

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