Pella

We replaced our french door leading out to the deck a few years ago. We went with Pella doors thinking they would be a better quality. We were completely wrong and only a few years later, water comes in during heavy downpours. I called Pella customer service and it will take several months for someone to come for a look. Looks like $9,000.00 for the doors is down the drain. I would never recommend Pella to anyone and would never consider them again. Hope this review can prevent another person from making the same mistake I made.

We have had our Pella Windows and doors for 11 years. What a disappointment! We THOUGHT we were spending extra funds on the 'better quality name brand' windows for our new house built in 1997. Wow, were we wrong! Every year I get frustrated more and more as I sit with drafty windows. Here we go, starting another cool weather season and I am literally watching the draft blow a piece of paper off the window sill. We both grew up in an old drafty houses and were intent to not have that problem. We absolutely made the wrong choice with Pella. From the beginning, we had door problems. Our back door let rain in and it puddled on our brand new wood floor several times before we changed. The front door came with slanted side lights. They fixed the problem but I do not know how a reputable company could let a product leave with something that obvious and not be found in a quality check.

Nov 15, 2018. Marrero, LA. 70072. This letter is to inform the General Public and Pella Window how incompetent Pella Window and their contractor K.C. Company is, and how badly they have mistreated me. I contacted Pella Window through their website. They sent me their contractor, K.C. Company. I agreed upon a price for 10 windows in January 2018. They came out and installed 2 different style of windows in one room! I bought 10 windows. 5 were made a certain way, and 5 were slightly different. Part of my problem is that I allowed their installer to damage my old windows as he removed them from my home. This was a BAD MISTAKE! Once I discovered that my windows did not match, I had no alternative but to leave the mismatched windows in my wall and Pella will reorder the right windows….

If you're considering windows/doors please do yourself a favor and look elsewhere - I'm wishing I had. I've been paying for Pella Impervia double hung windows and doors to the tune of ~$40k, which were either: 1) installed incorrectly, resulting in damage to my walls, ceilings, hardwood floors, 2) partially installed - as in physically sitting only halfway through the hole in my walls, 3) have yet to be delivered. Ordered in June '18 - partially 'installed' August '18.

Bought 8 Pella double hung wood clad windows and one sliding door unit. The door was the first to fail. Moisture in between the panels caused the frame to rot. The cladding totally fell off one unit. The others, the sashes are totally rotted and need to be replaced. I have moss growing in between the panes of glass in a so-called sealed unit. Bottom line JUNK, so if you happy with them and they are 1-5 years old... just wait. They cannot stand the test of time. I have Anderson in the addition, yep thirty years old and no issue at all...

We purchased 5 PELLA Architect Casement Windows ($2900) as a "family room window set" 120x60" in 2013 from PELLA Showroom. After 2 yrs, one window of the 5 developed a broken seal (condensation issue); it was within warranty for parts and labor. Now 3 yrs later, all 4 other PELLA Windows began leaking, with water actually pushing through glass panes, past wood framing, into house and ruining sill stops. Clearly all 5 of these PELLA Windows were a defective product to begin with. All parts are covered under 10 yr warranty, but I was quoted $1239.75 from Buffalo, NY PELLA repair shop on Walden Ave. for the labor. When local PELLA tech evaluated my case in person, I was told new PELLA showroom owner requires full payment BEFORE he would even place the order for the replacement windows.

I had a $2600 window put in back in June. Right away I noticed it didn't lock correctly (SAFETY ISSUE!) I thought maybe it needed to "settle in place"-but no. I contacted them. Took a week or 2 to get someone out to fix it, only to be told in AUGUST that I need a new sash. It's now NOVEMBER and it still is not fixed. I'm in Minnesota... It's getting cold here. Those ** think its ok to have a huge gaping hole from an open window when they eventually get around to replace it in winter here. All I get is a runaround and lies from one customer service or manager jerk to another. They have my money, I still don't have a working window.

Bought a combination window patio door unit for around 9 grand. Everything was installed poorly, the screen doors bind like a 15-yr old door and the service guy said to just spray WD-40. It's brand new! It needs adjustment but they got their money and they're out.

I bought solid wood entry doors from Pella, a nightmare is the best way to describe it. I am disabled and they have really taken advantage of me. The doors came in twice and were rejected by the installer not me, they finally came and installed them and there are numerous defects including a screw through to the front of the door. On install I was told no worry Pella will replace the door slab, well after months of waiting Pella is refusing to replace the door. The repair guy came out to put some putty on it and try to blend it in. Bottom line Pella made a bad door and are refusing to stand behind it.

We built a new home and chose Pella windows and doors. The quality of windows has declined over the years. This is our 2nd time purchasing Pella. We ordered a double/french door with glass and rod iron. After our front was installed we noticed dirt between in the pane in our left french door. It took Pella about 2 weeks to schedule us a 6-week visit. They came out and agreed that the glass needed to be replaced. It took another 6 weeks to replace the glass. When they did they replaced the glass with a rain texture, our other glass is a wave texture. So now our french glass door has mismatched glass. They said it would take another 6 to 8 weeks to get the wave glass.

You are treated first class by Pella when it comes to ordering doors & windows but beware, when you hand over your money and your items arrive you will be greatly disappointed!!! No one will return your calls and nobody will help you. That's the trouble we've been dealing with. Thanks Pella for not standing up to your words!

In 2016 I replaced all my windows (24) with the architect series. We are extremely happy. The product is as advertised, keeps the house warmer, quieter and reduces sun glare. These were not cheap but were well worth the price. This series is wood. We did not use Pella for the install but Lowe's which carries the product. They were not familiar with the installation but eventually got it correct. We had a couple of minor problems, lock, screen but I called Pella Corp headquarters and they resolve all my concerns with no problem. Two years now and the windows are great.

I have a 4 panel (12') and 2 panel (6') Pella patio sliding door units on the back of my house. I took pictures of the worst case but all of the other panels are well on their way to looking the same. Water seeps behind the aluminum cladding and rots the wood door. By the time I noticed this problem the doors had already begun rotting. I taped the seam only to delay this costly replacement as long as I could. Pella takes no responsibility for this design flaw. They blame the customer for not periodically applying sealant around the glass where it meets the metal trim. I find this odd given the panels came from the factory with no sealant applied and there were no instructions to do this in any of their product literature.

Had Pella Designer Series windows installed in my home in 2006. Since day one, I have had one window with a faulty mechanism to raise and lower the between glass blinds. It has never worked. In the beginning it was under warranty and replaced. Now I must pay and the problem still is not fixed. It's never been fixed. Because so many of their stores are going our odds business, it's very hard to find a local showroom or repair center. It takes forever to get someone to come out to fixed the problem. I'm very disappointed in this company and their service. I can see why they have a one star rating. I don't recommend using Pella... ever.

We had Pella Windows to come out and install two big picture windows and put in a new door w/ doggie door. They did and AWESOME job!!! Now, we built this house in 2016 so the custom huge screens and the storm door were still new. The installer lied and said the screens were cemented, which they were not, so lie #1, they were screwed in because my husband put screws in the screens to keep them from blowing out. You don't cement in screens anybody would know that. The screen door was removed and replaced with their new door. Well, we get home and we started looking around for our screens and storm door, NOTHING! We made a call to the installer, he indicated my screens and storm door were in the back of his truck, at this point we said NO! We want our screens and door, his response he would bring them back.

When I first met the sales rep from Pella, she was very pleasant and took the time to explain product choices (at least that's what I thought). Total price for the door was $4400. A few weeks prior to installation the sales manager contacted me to ask for more money since they had 'mismeasured' the door. I refused to pay any additional money as this was not listed in the contract. On 8/14/18, the company installed a door with the sidelight on the wrong side, the door had nail dents and the window scratched. The frame was multi-colored: white, dark and light wood pieces.

I replaced a sliding patio door. The measurements by Pella were wrong. The stationary piece was too small. The screen door was bent and defective. The rollers were broken, leaving the sliding door unusable. In all, the experience was horrible. Pick another company! My previous experience with Marvin was great. I recommend Marvin! Skip Pella. Product is junk!!!

April 2018 I had all my windows change as I was promise by Pella Windows the windows are very quiet windows. Heat stay in the winter... Home stay cool in the summer. BAD CHOICE. WINDOWS ARE VERY VERY NOISY. When contacted PELLA WINDOWS reply was, "Nothing we can do." What kind of business do something like that.

We paid $5,722.39 for Pella 12', 3 panel slide glass door with retractable screen, PLUS $1,430.00 for Pella's recommended installer to remove the old Pella slide glass door and install the new one. The old Pella slide door was leaking and ruined the carpet in the bedroom. Well, the new Pella slide door also leaks when there's a heavy rain. The retractable screen has never retracted properly and has fell off from the glue that taped it to the door frame.

I purchased a Pella 750 series sliding patio door from Lowe’s (Michigan) and was unaware the screen was separated from the frame until it had been installed and the installers had left. I called Pella to report this defect and was told I needed to contact Lowe’s because they (Pella) were not responsible for that type of repair. I contacted Lowe’s and was told they were not responsible for repairing the screen. So... I’m stuck with a torn screen on a new door and Lowe’s nor Pella wants to repair it. PAY ATTENTION TO ALL THE 1 STAR REVIEWS!!! CHECK ALL YOUR MERCHANDISE BEFORE IT’S INSTALLED.

I live in Maine and purchased two eight foot Pella sliders through Hammond Lumber. One of the sliders came in damaged on the inside bottom panel with a significant dent in the finished wood. Pella was going to replace the entire unit, now they want to just send one panel to replace the damaged one. They sent the wrong hardware for the doors and now want to up-charge me $500 more for the correct hardware and won't credit the hardware they sent. This was the Pella store in S. Maine. So only one door is installed so far... two months later still waiting for a repair. RUN everyone... these people at the S. Maine store are deceitful and don't want to take care of their own product when it arrives defective.

I purchased 15 windows, 2 french doors, a double front door (with screens/blinds) 16 years ago. When I called to tell them about blind strings broken, handles not working, windows not opening/closing and roll screens not working, I was told to inventory all parts needed, then order them and someone would come and install. But if you ordered wrong, you will have to keep them. I now have the sash falling off outside and noticed the wood is all rotten. I called service, no longer under warranty (OF COURSE). Waiting for service to call me back to get a service person out to the house to see how many windows are actually damaged. WILL NOT PURCHASE REPLACEMENT WINDOWS FROM PELLA!!! EVER!!!

I installed these windows in 1990. I need a new crank out, but $161 plus tax is a ridiculous price. Overall I think it is cheaper replace the window. I tried to order just the handle only and it was a ridiculous price ($40).

The screen door is on the INSIDE of the door leaving the following problems: A very sloppy look with the screen on the inside. The door looks better from the outside than from the inside. There's no way to close the glass door without opening the screen. Any bugs on the screen come inside when you close the glass door. They all remain on the screen, which is now inside. If animals, ie. racoons, stray dogs etc. come to your door, you can't close the glass door without again opening the screen door, which is very dangerous. You only have the screen for protection and a barrier. All in all, a very bad design. Not to mention that we weren't told that the screen would be on the inside.

What a nice PELLA Thermastar White Sliding Double Paned Vinyl 36.5" x 36.5" Window for my kitchen... for only $131.00 at Lowe's! (in Tucson). Too bad that the weed-whacker whacked an outside pane. That is one pane of glass, folks. No one will work on Pella windows in Tucson, you must call Pella. Pella folks were very nice on phone. Sent me a quote. THE ONE PANE OF GLASS COST $147.00, LABOR IS $160.00. If we wanted to put the pane in ourselves, to save labor... DELIVERY IS $150.00. So, I could actually buy (almost) TWO NEW WINDOWS for the cost of replacing ONE PANE OF GLASS. I will NEVER EVER PURCHASE OR RECOMMEND THIS COMPANY AGAIN.

My windows are less than 11 months old and a bird flew into it and shattered it. I was told by 3 different service reps telling me I was under a warranty and today I followed up and was told my window is not covered for a bird flying into it and cracking. Are the windows that thin and crappy that a bird can break? Service department lady and I got into a heated argument and she told me I was a liar that I was not told it was covered and I have emails saying it is. SHE WAS AWFUL AND RUDE. I will do my best to social media my ordeal and bad service.

I bought windows and a door from Pella direct. I thought going direct to the manufacturer would get me the best possible price. Turns out I can purchase the exact same Pella product half price through Lowe's. I am not all that impressed with my product and the customer service and follow up in the Phoenix location leave a lot to be desired.

Do yourself a favor and if you're thinking of doing business with this company, which is actually KC Company, RUN!!! Do not do business with Pella/KC Company if you want to keep your sanity (When we complained to Pella, they said they were not liable for the job that we have to deal with KC Company. Funny, because we had no idea. We called Pella and asked for an estimate, and they sent us KC Company who represented themselves as Pella). Anyway, very unsatisfied with this company's service, as they are totally incompetent in being able to complete the job.

Several years ago I spent over $13,000 for a bay window and sliding doors, both designer series. The installation and quality of these was over the top. Unfortunately, their customer service is the absolute worst I have ever experienced. It is almost non-existent. Recently I tried to get in touch with the local office to replace one of the blinds which had broken in the bay window. They never answer their phone and do not return messages. In the meantime, I tried to open the hinged glass panel to fix the blinds myself, when it would not open. I popped it with a screwdriver to open it. But the next time, it would not open no matter what I did.

Pella Windows (Denver) - Product: generally good, with a few reservations about the sliding door we bought (a little cheesy). Installation: incompetent beyond belief. A comedy of errors throughout. Parts were missing, measurements wrong, different crews showed up with or without a supervisor, and the salesman was clearly incompetent. Pieces of my (very expensive) windows are still missing, and have been many times promised -- I'm sure I'll never get them. This company has the reputation of one of the best...and yet most reviews are like mine: installation and service a disaster. How do they stay in business? Renewal by Andersen has got to be better (they could hardly be worse!).