Pella

15 years ago we built our vacation home using Pella windows and doors. Recently we decided to replace our walkout windows and doors. Mathew ** our retail sales consultant immediately came out and did a great job introducing the new products available and helping us select the replacements. As professional and helpful Mathew was the Pella installers sent to us were fantastic. They were on time and courteous and excellent craftsman. I would recommend Pella and their team of installers without question. Congratulations to Pella retail division for delivering on their promise to be the BEST! Larry **.

I wanted to write about my experience with Pella due to them being so responsive be to my concerns. I live in a historic building in Boston and Pella Windows was one of the only companies that we could use that could accommodate our regulations. The windows have not been able perfect, sometimes there are drafts, the sash has broken twice on one window and once on another. However, recently I had an issue again with one of my windows and the service representative, Becky **, was extremely responsive, professional, and, was able to get a repairman out to my house within 24 hours of my complaint.

We contacted Pella in desperate need of a large kitchen window. They were very prompt, set up a time to have someone come out the following week. About an hour before the meeting, the sales rep, Nick ** from Omaha NE called to confirm we were still on. He arrived promptly at the scheduled time and was delightful. He was very helpful, professional, knew his product and was not pushy in the least. He heard our request, provided us with several options and support us in our decisions even when we changed our minds a couple times. We are not anxiously waiting for them to bring out our new window in a few weeks. Thanks Nick for all your help! Jim and Sue Omaha NE

We purchased a new entry door and sliders 2 years ago. Last year we started having issues with our entry way door not closing properly. We thought that is was the threshold that was swelling. The manager, Brian, came out a few times to replace the sweep and threshold. When this continued to occur he ordered a replacement door. And although our warranty had expired by the time they were able to come back out all was taken care of at no additional charge. Very courteous and professional managers, Brian and Dan.

In 2016 I replaced all my windows (24) with the architect series. We are extremely happy. The product is as advertised, keeps the house warmer, quieter and reduces sun glare. These were not cheap but were well worth the price. This series is wood. We did not use Pella for the install but Lowe's which carries the product. They were not familiar with the installation but eventually got it correct. We had a couple of minor problems, lock, screen but I called Pella Corp headquarters and they resolve all my concerns with no problem. Two years now and the windows are great.

All 3 of our 8' Doors have rotted in the Same Spot! When we renovated our home, our builder suggested the Pella Architect Series which were, according to the builder, the "Cadillac of Windows". This was in 2002. In 2017 we started having trouble opening the sliders. We thought it needed lubrication, or the rollers simply needed adjusting. Wrong! We had a handyman out to look at them and he came into the house with a handful of "mush" that was the inside of the doors. The seals on all the doors have failed and allowed water to penetrate the wood on the inside. We called Customer Service and were told that the wood is not warranted for more than 10 years. They would send out a service technician for a $150+ fee, but the "Customer Service" (a true misnomer) representative said that it would just be "lost money" as there is no way that the rot would be covered!

Not even 2 years since my house was built and the glass on my sliding patio door broke. I came home from work one day to find glass all over my living room floor. I called the Pella Customer Service number and was told that someone from the service department will be giving me call within 3-5 days. A week later, and still no phone call. So I called Customer Service AGAIN and was told the same thing. Waited a few days, and of course no phone call. So then I called the Baton Rouge store because that's where the service technicians would be coming from. They forwarded my call to the Alabama store because they are the ones that handle the service requests for the Baton Rouge store. Still no phone call. I keep getting the runaround and nobody seems to want to help!!!!

Windows look good but the operating the openers is very poor. The handles fall off and the plastic covers are very cheap looking. Several windows don’t work at all and it is very frustrating as I would have liked to open windows when weather permits. This was a new install so no idiosyncrasies of existing problems were responsible. I wish I had shopped around.

I ordered a garage door with installation from Lowe’s over Memorial Day weekend. They said I would receive a call within 2 business days, and now it has been 9 business days with no call. I reached out to Lowe’s 3 times since then, and never received a follow up. I finally got the phone number for Pella to contact them myself, and they said their contractor assigned to my door is not lead testing certified, which needed testing due to my house being built before a certain year. So now, because I called, they are working on assigning it to another contractor when they find one. This is ridiculous. Don’t sell a product/service to someone when you are not prepared to fulfill the order. They asked my year my house was built when I went in on Memorial Day and I paid for the lead test in store that same day!

I had to put down a one star rating to proceed with my review, but I really rate Pella windows and doors zero stars, and Pella service and help zero stars. We built our home in 2000 using all Pella Proline custom casement and picture windows, two sliding glass doors and one 8 foot wide French door. Initially we're very excited and happy with the look and operations of all our Pella products, and that continued for 8 years, until we ran into our first of many problems with our doors and windows. It all began in 2008, with water free flowing thru our custom aluminum clad picture windows, as the exterior aluminum cladding failed at the bottoms of 4 separate windows.

I purchased a triple panel Pella door several years ago and bought Pella specifically do to the name. I started having problems from the beginning with the heavy door not staying on the run. After a while, probably a year or two, that problem seemed to level out, but soon after I notice the whole outside panel at the bottom of the door was separating and pulling away even from the large glass window part. It is now over 1/4 to 1/2 inch separated and of course, even though it is a faulty door, the warranty is up and I was told I could buy the sliding door replacement for several hundred more dollars. I would rather buy a whole new door in a different brand than go through this again, I spent close to $2000 on the door and it is falling apart after 10+ years. Sad.

First I will say that I did not purchase my doors directly from Pella. Perhaps if I had I would have been made aware of what I feel are design flaws. The screen is mounted on the inside. Those of us that have pets know that this is not good since a cat or dog can claw at it and tear it then you have the cost of replacement. The glass door is mounted on the outside thus the track is on the outside. We know the outside track can be hard to keep clean and sliding freely. The screen is MUCH lighter weight then the glass door so if the track is dirty you will have to use less strength to open the screen then the heavy door. This can be hard for older citizens.

The first time we had Pella windows installed I was very happy. A year later we decided to go with them again. My install date was attempted to be postponed (after waiting 2 months for my windows). I refused and they installed my windows. My 8 year old could have done a better job! I sent pictures to the company saying this was unacceptable (and they agreed that it looked horrible) and I have gotten the runaround for 4 full days. "Someone will call you back" "I'm not authorized to do anything". Buy a window from Home Depot and have your child install it for 10% of the price and I guarantee it will look better. Review #1 Pella... you gonna call back yet?

The “Impervia” screens I had installed $900.00/ window, were poorly designed and cheaply manufactured. The company’s solutions are totally unacceptable. Pella states “The screens were built as designed and performing per their specifications “ I sent a letter to Mr. Tim Yaggi, PELLA CEO, asking him to explain that statement (no response). The screens have a quarter inch gap from the bottom of the frame to the windowsill, allowing even large insects to enter. I will try to post my 18 picture (worth more than a thousand words).

We built an addition to our home in 1999, using my step-father’s architectural company who used Pella products almost exclusively. All of our windows were the Architectural Series and yes they have rotting issues as the class action law suit indicated. I still called Pella because of their overall reputation and quality of their product. I replaced three front entry doors in 2016, that have decorative glass and many other feathers. The Pella representative showed me every option and cost factors on his computer was informative and trustworthy. He had me sign a credit application for $11,500 and said that was a standard amount that the credit was processed for to make sure there would be enough funding for our job. We took advantage of the 36 mos 0% financing option. He said the final cost of the job would be billed upon complete and true to his word the amount of $9917.28.

I had my bay window replaced with Pella fiberglass framed windows. They had to replace most of the framework around the windows also. Now years later I find that the window has been leaking for evidently for several years, but it was leaking where it was not noticeable until the floor gave way when stepped on. I contacted Pella and asked them to inspect the window for me. They said sure, for a $135 fee. I find it absurd that they want me to pay to have a window inspected that they installed.

Our association purchased 76 patio doors from Pella through DNR Construction. Half of the doors have defects. The screens fall out or will not stay on track or lock. Wrong screen installed. Not fit track.

After many years of use our Pella sliding screen door operating mechanism finally gave out. So we call Pella and were informed that there would $150 (I think that was the amount, maybe a bit more) service charge that would not be applied to the total cost of repair. WHAT???

Purchased 4 Architectural Pella windows which are great but the unprofessional and inexperienced installers installed the windows without even mounting them to the house but pieces of old wood from existing wood frame that was not even fasten to building. The windows after we were told that they were installed were moving the following day. The damage that was done to the interior and exterior of the house was tremendous. The wood floors were scratched and damaged because of insufficient protection to the floors. Furniture was damaged from them placing their work tools on them not caring what happens. The metal capping on the outside of the windows were never capped which caused water damage in the house from the few rain storms that we had.

I have a Pella front door that would not close securely. Jim ** came to my home and had it closing with ease and locking securely. I had tried local repairmen to no avail. He was friendly, courteous, on time, and went about his work with ease. He answered all of my questions and made sure that I was satisfied before he left. Thank you, Jim **.

Pella was a horrible experience and still is for us! We tried to cancel prior to their install as they did not give us the "deal" they said we would get, and now we have higher energy bills than we did before, along with draftier rooms. Still going through warranty nightmares, should have never gone with Pella!

Our triple pane Pella windows are fine in the room that we have a MAJOR problem. Pella’s sliding doors are very problematic. Our neighbor across our courtyard has the exact same problem and is furious with Pella’s sliding doors allowing moisture in the house where the door opens and closes. It a design flaw and they won’t admit it. It’s really too bad. We’ve used their windows on three homes and they have all been fine but all I can tell you is to not ever think about using Pella sliding doors because you WILL REGRET IT. The service and explanation for the problem is terrible.

Between 2006 and 2007 we spent about 60k on Pella windows and door. Now, 12 years later, the wood at bottom of these windows begins to rot. We called Pella and they fixed the first one at a discount price. Now another is rotting and they want 1200 dollars, plus labor, We were NEVER advised the wood would rot after certain years on the windows with crank and we have 14 of them! So now we have to make sure none of the others are rotting, we can not afford their price for fixing something that should NOT be rotting in the first place! Is their wood not treated??? And they swell too.

I hired a private contractor who installs only Pellla and we had a lot of wood rot which was needing work. We installed new Pella windows 9 in all. I had 3 windows which have/had a picture window with separate arches. My install began in October 2018. When the guys went in to put the arches they were completely wrong shape. The sales rep comes in and promises me that he would get the new arches within 2-3 weeks. Was told later that would not happen. Called the manager Ryan ** KS multiple times but all in vain- has a don’t care attitude.

I purchased a custom Pella Patio door in 2000, thought it was the best product on the market, I was wrong. After 13 years the aluminum cladding started to come lose on the outside, inside the wood was getting wet and the wood started to rot or warp. I spoke to Pella what the cost might be to replace both doors and was quoted a price of 2700.00 dollars. This did not include the cost of having the wood stained on the inside to match the oak trim in my home. The cost to replace just the doors plus staining came close to the cost to I paid to purchase them in the first place. I will never purchase another Pella product. Feel you are paying for the Name not the product delivered.

Pure crap - bought a house with the unfortunate pleasure of having Pella already installed in a few places. They condense and get mold on them when windows of another brand in the same room do not. The front door is fading and they blame it on a 3rd party refinisher when their own tech says that the doors came that way from the factory. The door warps and is almost impossible to lock when weather gets warm or cold. The best part is that my sliding doors were installed without the optional draw shades that can be installed in the door panels... So I asked for a quote to get some installed - $1500!!! These people have some serious delusions of grandeur! I HIGHLY recommend staying away from Pella!

We bought our home in 1994. It was 9 years old. On the back side of our house, Pella windows were installed...a large bay window in kitchen and a double window in the guest bedroom facing back of house. The windows have built in blinds. We had lived there maybe 4 years when the blinds no longer worked (crank had broken off and or were stripped). We had small children at the time who liked to look at the lake. So in Pella’s defense, they were overly used. When we replaced all new windows in 2012, we could not replace the Pella windows because the frame was specifically designed for Pella windows. No one other than Pella can touch their windows.

I am an architect and purchased a house with Pella windows and doors. These products should be good and correct when installed, but you can really only tell if they are a good product after many years since clad windows and doors should last decades. The windows and doors at my house were installed in the 90s and have leaked water long enough for the wood behind the cladding to rot in several places. The local Pella distributors sent a tech out to check this and applied silicone sealant where the glass and cladding meet. Sealant in this application is pretty ineffective and will fail since the sealant cannot be thick enough to allow for the necessary movement. Their tech should know this. I have contacted the company and they have no interest in supporting their product. I would not have them again and would not recommend them to a client.

I bought 35 replacement windows from Pella thinking they were a good choice. Boy that couldn't be further from the truth. The reason I went with replacement windows was they went into a 120 year old Victorian with a grand amount of mouldings on the outside. Did not want to change the look of the house and tried to keep it as original as possible. The windows themselves were 74 inches high and between 30 and 32 inches wide double hung with screens.

My experience with Pella was nothing at all like any of the other reviews on this site. I had to replace my front door. I was referred by a friend, and was contacted by Chris **. Chris was honest and friendly in helping me choose the door that best fit my home and my price range. If you're in the Hampton Roads area I highly recommend you do business with Pella.