Pella

In Oct. 2022 my Impervia windows were installed. Ordered May 2022. The installation process was horrible, sloppy, no insulation and installed windows crooked. No cable on a huge bay window and it is crooked and leaning outwards,. The windows won't close. All the windows have air leaks and form so much ice build up that it obvious there is manufacturing and quality control issues. Pella no help. Tried to use humidity excuse, local rep came and performed hydrometer readings and humidity levels were perfect for house temp and outside temp. Pella no responding to problems, Rensselaer, NY branch not responding to issues. It is winter and they risk letting my pipes freeze. same leaky windows reviews and complaints all over the internet. Pella is a terrible company to the customers and they are turning out low grade quality windows at high costs. Do your research, Pella is a problem.

Why anyone in their right mind would buy Pella window products is beyond me? You might get good windows but at what price??? We lost our entire home in a house fire Labor Day of 2021 with 10 seconds to spare and our home exploded - we have spent 2 Thanksgivings and this was our 2nd Christmas in a hotel. When it was time for windows we decided on Andersen however, they were COMPLETELY HONEST (something that is foreign to anyone at Pella) and they told us it would be Jan 2023 for delivery.

About the worst experience one could have! Beware! Pella is not what it used to be! This is just a franchise and not the original Pella any longer! And they provide the WORST customer service and experience in the world! I ordered a custom Fiberglass door from the Atlanta Pella store, with a sales representative by the name of Ryan **, back in July. Initially, they said they will deliver it by August and I paid 50% installation. And then, it was constantly moved and finally, they said it will be delivered in December. And then, Ryan said the door was delivered broken and said he will either reimburse my cost or order it again! Throughout the time, he was absolutely unresponsive.

In August 2022, I paid $15,000+ in advance for payment of replacement of 2 windows and a sliding door. I was promised a date in early December for installation. Months later, the installation was pushed to late January. In pursuit of clarity, I was told by any contacts I had that they were leaving the company because orders were not being delivered. I have no valid contacts, can only wonder if or when Pella is bankrupt and my $ lost. All reviews are very negative. Seeking a refund but have no valid contact, every call is auto-received.

Highly recommended Pella windows and Doors. My experience was excellent! My sales agent Matthew ** went more and beyond to make sure that I can have my windows ready as soon as possible. I went shopping around and nobody could offer less than 5 months waiting, Matt got my windows ready in 3 weeks!!! Thanks to him I can finish my construction before holidays! I feel very lucky of have Matthew as my agent, also the factory doing the best to make them quick! Pella are the best windows!!

Pella can’t fix my door issue! 3 months before they can come out and get the job done… Disgusting it takes that long to get satisfaction from a company of this magnitude… Definitely will not do business with them again…

We purchased Pella windows for our custom build. The windows are marvelous. However, after a couple of years, one of the panes broke and was determined a warranty repair. We have been waiting for 18 months for the repair to be made and still have no idea when it will be done. Also purchased and paid for a screen which was made incorrectly and needs to be replaced. Have been waiting for over 6 months for the error to be corrected and it still is not done. I would not recommend Pella based on this experience.

I have three houses all of which are either entirely Pella or have a sizable Pella window and door investment including a custom three-sided sunroom made entirely of individual divided light Pella windows (no grill). My total Pella investment includes a total of 42 windows either insulated or hurricane proof and 4 sets of patio/sliding doors. I purchased Pella despite the additional cost and the odd sizing that makes them incompatible with other brands because of their reputed commitment to quality and customer support.

The online ordering was fine, until I had to talk to customer service to catch a sizing issue. I caught the issue within a couple of hours of ordering, but when reaching out to customer service, they completely didn't respond to 2 emails, then when using their text feature to talk to a representative the rep literally sassed me and had the worst attitude as well as lied about cancelling the order (said they'd "look into" cancelling and never did anything). I asked to speak to a manager, they said "we don't have a manager". Total ** and a horrible experience. Won't be ordering from them in the future.

I bought two THERMA Star Sliding Doors. The glass in the basement cracked spontaneously due to factory defect. The company agreed to replace the glass but Said I should pay for labor. I don’t believe this is fair and or right..because my research tells me spontaneous glass breakage is due to failure of the construction of the door.