Pella Reviews

For other reasons I put the project on hold for a couple of years. My next interaction was to place an order for windows and a patio door with a sales person at a Pella showroom. This person was extremely knowledgeable and helpful with information on topics such as mulled window details, egress size standards, Pella’s “standard” window sizes, and necessary jam extensions. However, I would have liked to have had more discussion on the glazing options since I ended up ordering “Advanced Low-E” by mistake when I really wanted “AdvancedComfort Low-E”.

My last interaction was with another salesman I met at a Pella showroom regarding my intension to purchase a second patio door. It became apparent to me that he did not know the product line very well. For example, he told me incorrectly that hinged glass panel products must be ordered with blinds or shades. He did not know that the ‘Ultimate Performance Package” uses “Advanced Comfort Low-E” glazing. He was unaware of the “Energy Efficiency Package” that I was interested in. Even though I requested STC glass, some of the initial options he gave me did not include this. I believe the Pella sales people need to be better prepared and willing to discuss the product options especially glazing.

I had an initial consultation with Jody from Pella, who came to my home with samples and a model to explain the window options in depth. This presentation lasted about two hours and was very informative. The high-quality seemed comparable between Pella and Renewal by Andersen, but the substantial difference in cost was a decisive factor for me.

Pella installed 10 windows in my home, and the installation process was seamless and completed within a single day. The team efficiently removed the old windows, installed the new ones, and used caulk around them. We chose to take care of the window trim ourselves, so I can't comment on that aspect. I appreciated the design of the windows, especially their ability to tilt inward for easy cleaning—a practical feature that is quite beneficial for families.

Overall, I am very pleased with the new windows. The visual upgrade was immediately noticeable, and they are incredibly user-friendly. The process with Pella was straightforward, the windows look great, and the customer service, from the helpful staff to the installation, was superb. I would definitely recommend Pella to others.

The real push for us to upgrade our doors was the lackluster stock doors that our house came with. It seemed crucial to invest in something substantial, which is why we chose Pella. We purchased a front door and a side door with a screen, both offering quality and aesthetics we were pleased with. There's also a retractable window screen on the side door that adds a nice touch.

If I were to rate Pella, I’d confidently give a strong 4 out of 5. This isn’t reflective of the quality—I actually rated it lower because it's on the expensive side. The hefty price is understandable given the support and craftsmanship, yet for affordability, alternatives like doors from Lowe's are cheaper.

When asked about Pella by others, I’d definitely recommend them for their quality but with a cautionary note on the price. Our experience has been positive overall, and even our mailman took notice and inquired about our door. While we could have explored financing options, our choice was to pay directly to avoid dealing with terms.

Other than that, I like the windows and I haven't had any problems with them. They are beautiful and because of them, my AC bill went down. Plus, when I had a problem with my hinges, they sent someone out who replaced the hinges on the door. When I had a problem with the lock, they came out and replaced the cylinder on the lock. So, any time I've had a problem, they have addressed it, even though I'm no longer within the warranty period. It's been 10 years and I don't know of too many companies that will still take care of you if you have a problem after that period.

At a home show, I saw various doors, including Andersen and other brands available at Lowe's and Home Depot. I also discovered a nearby Pella showroom, which helped me decide on Pella since I wanted a 6-foot slider with blinds inside.

The installation experience was positive. The two installers were polite, neat, and tidy, even cleaning up after themselves. On a hot day, they appreciated when I brought them a fan.

However, the initial sales experience was rocky. The price quoted at the home show was higher than the one given when the salesman visited my home. There seemed to be a misunderstanding about the discount, which came off as somewhat gimmicky. When I expressed my concerns, the response from the salesman felt arrogant.

After some time, the sales manager reached out. I explained my predicament and she offered to meet me halfway between their price and a competitor's quote I had from Andersen. She managed to give me a better deal, showing she had more authority than the initial salesman. In the end, we settled on a fair price, and I was satisfied with the outcome once the manager got involved.

Overall, my experience was positive after moving past the initial salesperson's approach. I was quite pleased with the resolution provided by the sales manager and the installation process. Thus, I would rate my experience with Pella as satisfactory despite the initial hitches.

When I contacted Pella about it, the explanation of the sales manager was that he would bring this issue to one of their corporate technicians to go over the glass options for my next windows. I purchased nine windows in Phase 1 of the remodeling. For these windows, I did not received solution for the SHGC that was over 0.21(SHGC) even though it was a Pella representative who advised me what to buy for saving energy and hurricane protection. Additionally, the condensation issue continues with the new windows. Pella offered me a discount on the next windows for phase #2, but no solution at all for the 9 windows I just bought in September 2024.