Pella Reviews

Other than that, I like the windows and I haven't had any problems with them. They are beautiful and because of them, my AC bill went down. Plus, when I had a problem with my hinges, they sent someone out who replaced the hinges on the door. When I had a problem with the lock, they came out and replaced the cylinder on the lock. So, any time I've had a problem, they have addressed it, even though I'm no longer within the warranty period. It's been 10 years and I don't know of too many companies that will still take care of you if you have a problem after that period.

At a home show, I saw various doors, including Andersen and other brands available at Lowe's and Home Depot. I also discovered a nearby Pella showroom, which helped me decide on Pella since I wanted a 6-foot slider with blinds inside.

The installation experience was positive. The two installers were polite, neat, and tidy, even cleaning up after themselves. On a hot day, they appreciated when I brought them a fan.

However, the initial sales experience was rocky. The price quoted at the home show was higher than the one given when the salesman visited my home. There seemed to be a misunderstanding about the discount, which came off as somewhat gimmicky. When I expressed my concerns, the response from the salesman felt arrogant.

After some time, the sales manager reached out. I explained my predicament and she offered to meet me halfway between their price and a competitor's quote I had from Andersen. She managed to give me a better deal, showing she had more authority than the initial salesman. In the end, we settled on a fair price, and I was satisfied with the outcome once the manager got involved.

Overall, my experience was positive after moving past the initial salesperson's approach. I was quite pleased with the resolution provided by the sales manager and the installation process. Thus, I would rate my experience with Pella as satisfactory despite the initial hitches.

The installation guys were great as well. They were super clean and really respectful of the rest of the house. Everything was done really efficiently. But I have to call back because we have a screw on the outside molding part that is a little loose. I don't think that the screws they use in the door frame part are deep enough. One of the tracks didn't really catch the wood in our door frame, so it wiggles a little bit. Besides that, we're happy with every one of the blinds in there and it looks great. In the winter, the plastic is a little squeaky sounding, which I'm not the happiest with, but I don't know if that's just because we got the blinds and it's not sealed. That makes it appear a little cheap, but the actual look of it is great. Overall, Pella's product is good quality and I was most impressed with the install because we had a funky door jamb, so they worked really hard for us.

When we had three back doors put in the place in Arkansas, I wanted the blinds between the glass so that we could shade it out but still have sun. They went over it pretty carefully there. But when I got here, I just said, "I want that door." So, they accommodated me for that. I like the fact they come into the house and sit down with you and go over whatever you want to talk about and measure carefully. So that's how we came to get the last Pella product which I wanted what I had before.

We had windows put in and then we had doors put in, and then I had the front door put in that had the glass panels on the side. So, we were all Pella'd out in the Arkansas house and it really helped the sale price for that because it looked very nice. And then we could say these doors are Pella doors. The drawback was the time it took the milling. Because I know they're custom-made, but we would order it in February and it'd be June before they'd be putting them in the house. To me, that was a little long, especially a couple of years ago. I know they were going through the COVID thing and there was a supply chain issue, I think, too. But when I ordered the door here, it was a little quicker but it was still 16 weeks to get from the order and half of the payment down to when the actual install went in.

My front door had been slammed so many times with my children and kicked open at one point, so it didn't shut. So when the wind blew, my door would open. You couldn't lock it or do anything. So, I'd have to put something in front of it. It's nice that they shut. Everything's all sealed and I don't see lights. I couldn't even lock the door and it’s a little safer that I can leave. I already did a new air conditioner and a new furnace. So, doors were the next option. Eventually, windows will be. The doors were a little more necessary. I wish they'd do the interior or I would have had a couple more doors done.

I have had past contracts with people that I've asked to help me with repairs to my place, and I pay them and then they disappear. Pella couldn't get them done three months out but any time I was checking on them, they got back with me. I was a little concerned on the day of the installation because they weren't here yet and apparently, they had to go to another place to pick them up. But they showed up and the communication was there either through email or phone conversations.

Now my son’s window will open but it will not stay open and slams very quickly. I need to prop it open with a piece of wood if we want his window open. Now the window in my bedroom went through the same two stages. I just want everyone to understand that Pella does not stand by their warranty and their windows become extremely dangerous leaving you with no choice but to replace.

When I di finally try to install the handle I discovered that it had no threaded holes for the screw. Either the handle was the wrong handle or it was defective. After contacting Pella headquarters and the local office that installed the door, they refused to replace the defective brand new handle, claiming it was too late. Absolute nonsense. What a terrible company. I have Delta faucets throughout my home and even after 20 years they send free replacement parts. Avoid Pella.