Pella Reviews

I had French Doors installed and in less than a year the threshold started to lift. The installer used press board under the threshold and it soaked up the water like a sponge lifting the threshold about 1”. Worse yet has been the frustration I’ve experienced by the Pella Customer service to fix the problem. They sent a technician to evaluate the problem but now months later have yet to schedule the repair in spite of repeated promises.

I have photos of my experience. The windows are expensive, and despite the fact they had two independent people measure I had a window that was an incorrect fit. I still am missing a giant front window. Also the packaging on the window - it is staples on the window - STAPLED! Each window on what appears to be plastic casing has big staple marks - it looks awful. So expensive - never again.

We special ordered an exterior door from Lowe's and was recommended not to use Pella from the store. We chose to go with Pella and when the custom door arrived, though it was beautiful, had the wrong exterior trim. It came with casework instead of brick molding. So, no storm door could be installed. We never got an answer or explanation why from Pella. The sales rep in our area never cared to investigate either. Lucky for us, Lowe's stood behind us and graciously special ordered a Therma-Tru door, which has a higher energy rating and nicer door I must say. After 3 months ordered and 30 days from install, we feel we will get what we ordered and hope you never have to deal with Pella customer service if you have issues.

I went to Pella because it was my understanding that Pella Windows were one of the best manufacturers of windows. Although my complaint is not about the Windows themselves, as this remains to be seen, my complaint is about their installation. Once we paid for the installation which was sold to us as necessary to keep the warranty. The service went downhill from Payment. The installers showed up late, did not finish, left a hole in my house where a window was supposed to be installed. They showed up with a broken window. They left the window in my garage for months, as it was nearly impossible to get them back on site.

Charlotte NC Replacement Windows problems. Replacement windows ordered March 2019 $55,212.66. Installation was scheduled June 3-15. 2 Pella contractors refused to do job due to window size. 3rd installation contractor Pella hired showed up June 17. Installers ran out of installation product so worked 1/2 days. Installers took a week off for a vacation without finishing the installation. July 12 job finally completed.

John ** was amazing. He took the time to go over our details and was very organized and personable with our needs. He went into detail about the process. We really enjoyed our experience with John and would recommend calling him if you need purchase a window.

I purchased 2 Pella Architect Series slider patio doors in 2011 for primary home. We chose door with grids and mini-blinds. Paid $4K each and another $1,100/ea to install so total investment was $10,200. Doors are warrantied for 10 years; glass is warrantied for 20 years. Beautiful doors. Also purchased one for my home in Nantucket. That door is still performing properly. Dining room door (we never use this door and never raised the mini-blinds) in primary home is now clouded with condensation in between the panes of glass. See pic. Door in family room has leaked so badly that we now have significant water damage to the solid oak floors. So, this has been going on for some time and one has to be concerned about mold! See pic. Rain is leaking right into our home. See pic.

I purchased my new Pella patio door through Lowe's, hoping that would give me a local resource in case there were issues. That didn't work so well... Lowe's installer did a great job and I was a happy camper.... Then, one evening I noticed that I could see out onto my patio when the internal blinds were closed!! Further investigation showed that neighbors in my condo complex could look right into my kitchen when they walked by my patio! The blinds hang in a netting, and do not overlap as normal blinds do. This leaves an opening that you can see right through!!! So folks, if you buy this patio door DO NOT EXPECT PRIVACY!!!

All I can say is this company has serious customer service issues. I have five older Pella sliding glass doors. Started calling them on May 27th asking for a quote to replace screen doors. The first week without a response, I called back, and they had the wrong email. After fixing that, they let me know via email that they no longer make the screen for my door anymore, but they could quote me a replacement. Asked me to provide some measurement. After providing the measurements, I did not hear from them for a week. Called, and told they would escalate it. Still no response so I called again and was told by the representative that it was not their department, but they would have the right department respond to me. Still no response after 3 days so I called again only to be told that the department had 5 days to respond. Waited another 2 days and called them back again only to be told they would escalate it.

The first incidence was really a combination of my contractor and the salesperson. The wrong windows were ordered for my new addition in spite of my explicitly stating I wanted the same size window or bigger than the original kitchen window (47 inches wide), and the largest window possible for the new master bedroom suite. The windows I asked for were not the windows sent. No problem, the salesman came back and I wrote down exactly what I wanted on an order form the second time. Again, the wrong windows came. I called the salesman to verify exactly what I had written and he confirmed that I had not written a 24 inch wide window for my kitchen. I mean who would want a 24 inch wide window to replace a 47 inch window when I was making the kitchen much bigger. A smaller window came for the master bedroom as well. The third time the windows sent were the once I wanted.

I had a professional contractor install several Pella windows and one large patio door. I am very happy with the windows, but the patio door is turning my carpet black! I have had 2 professional carpet installers and 1 professional carpet cleaner inspect the situation. It is NOT caused by dirt. It is caused by the black seal on the bottom of the door, which touches the carpet when the door opens. Pella refused to help by contractor, who tried his best but said that he cannot remove the black seal. He removed some of the padding under the carpet, so that the door would not rub as much. Unfortunately, in addition to having a large unsightly black area, the carpet now also looks uneven. Does anyone have any advice as to what I can do? Feel free to respond directly to **. Thank you.

If I could give this company less than 1 star, I would. Purchased a “designer series” door in 2013 to the tune of almost $7,000. This past year, after a couple of brutal, rainy CT Nor’easter water was accumulating in the track and overflowing onto my family room carpet (at least 3 ft into the room ruining the carpet). So I called the “service” number and was told my door was out of warranty and I would need to pay an upfront service charge of $175 +tax to have someone come and look at my door. Well the actual installation process was a nightmare (the screen door still doesn’t close properly after several service calls to/from the local distributor who sold me the door) so I opted to contact an independent contractor who agreed to troubleshoot the problem (FOR FREE!!!).

We paid 15 grand for new windows and doors. Little flying insects can crawl right in around the doors and windows into our house. It is terrible. We put masking tape around the inside, hundreds of gnats get stuck in it, how can they get in a brand new, high-priced Pella door. HELP! They are triple pane, two panes close together on the outside, a gap of about 1 inch, and then the inside pane which can be opened. In that space, between the 2 outer panes and the inside pane, there are gnats. How can that be. These windows are defective and need to be replaced. What a nightmare, we thought we were buying the best, boy, were we suckers.

We purchased an 8' sliding glass patio door from Pella and within a few years began having problems with the door. Difficult sliding and closing the door in the winter months. Several years later the door began to leak. Whenever it rained water would leak from the door to the threshold then on to our floor ruining the carpet and wood trim. Several calls to Pella service provided no explanation or help with the problem. Pella service referred us to sales to purchase a new door. We purchased a new door reluctantly to match the rest of the windows and doors in the house.

All 3 of our 8' Doors have rotted in the Same Spot! When we renovated our home, our builder suggested the Pella Architect Series which were, according to the builder, the "Cadillac of Windows". This was in 2002. In 2017 we started having trouble opening the sliders. We thought it needed lubrication, or the rollers simply needed adjusting. Wrong! We had a handyman out to look at them and he came into the house with a handful of "mush" that was the inside of the doors. The seals on all the doors have failed and allowed water to penetrate the wood on the inside. We called Customer Service and were told that the wood is not warranted for more than 10 years. They would send out a service technician for a $150+ fee, but the "Customer Service" (a true misnomer) representative said that it would just be "lost money" as there is no way that the rot would be covered!

Not even 2 years since my house was built and the glass on my sliding patio door broke. I came home from work one day to find glass all over my living room floor. I called the Pella Customer Service number and was told that someone from the service department will be giving me call within 3-5 days. A week later, and still no phone call. So I called Customer Service AGAIN and was told the same thing. Waited a few days, and of course no phone call. So then I called the Baton Rouge store because that's where the service technicians would be coming from. They forwarded my call to the Alabama store because they are the ones that handle the service requests for the Baton Rouge store. Still no phone call. I keep getting the runaround and nobody seems to want to help!!!!

Windows look good but the operating the openers is very poor. The handles fall off and the plastic covers are very cheap looking. Several windows don’t work at all and it is very frustrating as I would have liked to open windows when weather permits. This was a new install so no idiosyncrasies of existing problems were responsible. I wish I had shopped around.

I ordered a garage door with installation from Lowe’s over Memorial Day weekend. They said I would receive a call within 2 business days, and now it has been 9 business days with no call. I reached out to Lowe’s 3 times since then, and never received a follow up. I finally got the phone number for Pella to contact them myself, and they said their contractor assigned to my door is not lead testing certified, which needed testing due to my house being built before a certain year. So now, because I called, they are working on assigning it to another contractor when they find one. This is ridiculous. Don’t sell a product/service to someone when you are not prepared to fulfill the order. They asked my year my house was built when I went in on Memorial Day and I paid for the lead test in store that same day!

I had to put down a one star rating to proceed with my review, but I really rate Pella windows and doors zero stars, and Pella service and help zero stars. We built our home in 2000 using all Pella Proline custom casement and picture windows, two sliding glass doors and one 8 foot wide French door. Initially we're very excited and happy with the look and operations of all our Pella products, and that continued for 8 years, until we ran into our first of many problems with our doors and windows. It all began in 2008, with water free flowing thru our custom aluminum clad picture windows, as the exterior aluminum cladding failed at the bottoms of 4 separate windows.

15 years ago we built our vacation home using Pella windows and doors. Recently we decided to replace our walkout windows and doors. Mathew ** our retail sales consultant immediately came out and did a great job introducing the new products available and helping us select the replacements. As professional and helpful Mathew was the Pella installers sent to us were fantastic. They were on time and courteous and excellent craftsman. I would recommend Pella and their team of installers without question. Congratulations to Pella retail division for delivering on their promise to be the BEST! Larry **.

I purchased a triple panel Pella door several years ago and bought Pella specifically do to the name. I started having problems from the beginning with the heavy door not staying on the run. After a while, probably a year or two, that problem seemed to level out, but soon after I notice the whole outside panel at the bottom of the door was separating and pulling away even from the large glass window part. It is now over 1/4 to 1/2 inch separated and of course, even though it is a faulty door, the warranty is up and I was told I could buy the sliding door replacement for several hundred more dollars. I would rather buy a whole new door in a different brand than go through this again, I spent close to $2000 on the door and it is falling apart after 10+ years. Sad.

First I will say that I did not purchase my doors directly from Pella. Perhaps if I had I would have been made aware of what I feel are design flaws. The screen is mounted on the inside. Those of us that have pets know that this is not good since a cat or dog can claw at it and tear it then you have the cost of replacement. The glass door is mounted on the outside thus the track is on the outside. We know the outside track can be hard to keep clean and sliding freely. The screen is MUCH lighter weight then the glass door so if the track is dirty you will have to use less strength to open the screen then the heavy door. This can be hard for older citizens.

There are two major shortcomings to the way our Pella sliding patio doors are designed. First, they put the screen doors on the inside of the glass doors. This means if I want to just open the glass doors for some fresh air I have to first move the screen slider to the side. This seems trivial, buy over the past year since our doors were installed, I've found this design to be a major inconvenience. Second, the locking mechanism for the screen doors is designed so that if you slide the screen door closed a bit to firmly the mechanism drop down, thereby engaging itself and locking you out. This has actually happened to me, and I didn't not close it too hard.

The first time we had Pella windows installed I was very happy. A year later we decided to go with them again. My install date was attempted to be postponed (after waiting 2 months for my windows). I refused and they installed my windows. My 8 year old could have done a better job! I sent pictures to the company saying this was unacceptable (and they agreed that it looked horrible) and I have gotten the runaround for 4 full days. "Someone will call you back" "I'm not authorized to do anything". Buy a window from Home Depot and have your child install it for 10% of the price and I guarantee it will look better. Review #1 Pella... you gonna call back yet?

The “Impervia” screens I had installed $900.00/ window, were poorly designed and cheaply manufactured. The company’s solutions are totally unacceptable. Pella states “The screens were built as designed and performing per their specifications “ I sent a letter to Mr. Tim Yaggi, PELLA CEO, asking him to explain that statement (no response). The screens have a quarter inch gap from the bottom of the frame to the windowsill, allowing even large insects to enter. I will try to post my 18 picture (worth more than a thousand words).

We built an addition to our home in 1999, using my step-father’s architectural company who used Pella products almost exclusively. All of our windows were the Architectural Series and yes they have rotting issues as the class action law suit indicated. I still called Pella because of their overall reputation and quality of their product. I replaced three front entry doors in 2016, that have decorative glass and many other feathers. The Pella representative showed me every option and cost factors on his computer was informative and trustworthy. He had me sign a credit application for $11,500 and said that was a standard amount that the credit was processed for to make sure there would be enough funding for our job. We took advantage of the 36 mos 0% financing option. He said the final cost of the job would be billed upon complete and true to his word the amount of $9917.28.

I wanted to write about my experience with Pella due to them being so responsive be to my concerns. I live in a historic building in Boston and Pella Windows was one of the only companies that we could use that could accommodate our regulations. The windows have not been able perfect, sometimes there are drafts, the sash has broken twice on one window and once on another. However, recently I had an issue again with one of my windows and the service representative, Becky **, was extremely responsive, professional, and, was able to get a repairman out to my house within 24 hours of my complaint.

I had my bay window replaced with Pella fiberglass framed windows. They had to replace most of the framework around the windows also. Now years later I find that the window has been leaking for evidently for several years, but it was leaking where it was not noticeable until the floor gave way when stepped on. I contacted Pella and asked them to inspect the window for me. They said sure, for a $135 fee. I find it absurd that they want me to pay to have a window inspected that they installed.

Our association purchased 76 patio doors from Pella through DNR Construction. Half of the doors have defects. The screens fall out or will not stay on track or lock. Wrong screen installed. Not fit track.

After many years of use our Pella sliding screen door operating mechanism finally gave out. So we call Pella and were informed that there would $150 (I think that was the amount, maybe a bit more) service charge that would not be applied to the total cost of repair. WHAT???

Purchased 4 Architectural Pella windows which are great but the unprofessional and inexperienced installers installed the windows without even mounting them to the house but pieces of old wood from existing wood frame that was not even fasten to building. The windows after we were told that they were installed were moving the following day. The damage that was done to the interior and exterior of the house was tremendous. The wood floors were scratched and damaged because of insufficient protection to the floors. Furniture was damaged from them placing their work tools on them not caring what happens. The metal capping on the outside of the windows were never capped which caused water damage in the house from the few rain storms that we had.

I have a Pella front door that would not close securely. Jim ** came to my home and had it closing with ease and locking securely. I had tried local repairmen to no avail. He was friendly, courteous, on time, and went about his work with ease. He answered all of my questions and made sure that I was satisfied before he left. Thank you, Jim **.

Pella was a horrible experience and still is for us! We tried to cancel prior to their install as they did not give us the "deal" they said we would get, and now we have higher energy bills than we did before, along with draftier rooms. Still going through warranty nightmares, should have never gone with Pella!

Pella windows rock.... They did an excellent job. They were neat and cleaned up well. Very polite, I just love them. If I had the money I would have bought all triple panes, they are nice. I only had three put done in my kitchen. That was the coldest room. I just love them.

Our triple pane Pella windows are fine in the room that we have a MAJOR problem. Pella’s sliding doors are very problematic. Our neighbor across our courtyard has the exact same problem and is furious with Pella’s sliding doors allowing moisture in the house where the door opens and closes. It a design flaw and they won’t admit it. It’s really too bad. We’ve used their windows on three homes and they have all been fine but all I can tell you is to not ever think about using Pella sliding doors because you WILL REGRET IT. The service and explanation for the problem is terrible.

We contacted Pella in desperate need of a large kitchen window. They were very prompt, set up a time to have someone come out the following week. About an hour before the meeting, the sales rep, Nick ** from Omaha NE called to confirm we were still on. He arrived promptly at the scheduled time and was delightful. He was very helpful, professional, knew his product and was not pushy in the least. He heard our request, provided us with several options and support us in our decisions even when we changed our minds a couple times. We are not anxiously waiting for them to bring out our new window in a few weeks. Thanks Nick for all your help! Jim and Sue Omaha NE

Between 2006 and 2007 we spent about 60k on Pella windows and door. Now, 12 years later, the wood at bottom of these windows begins to rot. We called Pella and they fixed the first one at a discount price. Now another is rotting and they want 1200 dollars, plus labor, We were NEVER advised the wood would rot after certain years on the windows with crank and we have 14 of them! So now we have to make sure none of the others are rotting, we can not afford their price for fixing something that should NOT be rotting in the first place! Is their wood not treated??? And they swell too.

I hired a private contractor who installs only Pellla and we had a lot of wood rot which was needing work. We installed new Pella windows 9 in all. I had 3 windows which have/had a picture window with separate arches. My install began in October 2018. When the guys went in to put the arches they were completely wrong shape. The sales rep comes in and promises me that he would get the new arches within 2-3 weeks. Was told later that would not happen. Called the manager Ryan ** KS multiple times but all in vain- has a don’t care attitude.

I purchased a custom Pella Patio door in 2000, thought it was the best product on the market, I was wrong. After 13 years the aluminum cladding started to come lose on the outside, inside the wood was getting wet and the wood started to rot or warp. I spoke to Pella what the cost might be to replace both doors and was quoted a price of 2700.00 dollars. This did not include the cost of having the wood stained on the inside to match the oak trim in my home. The cost to replace just the doors plus staining came close to the cost to I paid to purchase them in the first place. I will never purchase another Pella product. Feel you are paying for the Name not the product delivered.

Pure crap - bought a house with the unfortunate pleasure of having Pella already installed in a few places. They condense and get mold on them when windows of another brand in the same room do not. The front door is fading and they blame it on a 3rd party refinisher when their own tech says that the doors came that way from the factory. The door warps and is almost impossible to lock when weather gets warm or cold. The best part is that my sliding doors were installed without the optional draw shades that can be installed in the door panels... So I asked for a quote to get some installed - $1500!!! These people have some serious delusions of grandeur! I HIGHLY recommend staying away from Pella!

We bought our home in 1994. It was 9 years old. On the back side of our house, Pella windows were installed...a large bay window in kitchen and a double window in the guest bedroom facing back of house. The windows have built in blinds. We had lived there maybe 4 years when the blinds no longer worked (crank had broken off and or were stripped). We had small children at the time who liked to look at the lake. So in Pella’s defense, they were overly used. When we replaced all new windows in 2012, we could not replace the Pella windows because the frame was specifically designed for Pella windows. No one other than Pella can touch their windows.

I am an architect and purchased a house with Pella windows and doors. These products should be good and correct when installed, but you can really only tell if they are a good product after many years since clad windows and doors should last decades. The windows and doors at my house were installed in the 90s and have leaked water long enough for the wood behind the cladding to rot in several places. The local Pella distributors sent a tech out to check this and applied silicone sealant where the glass and cladding meet. Sealant in this application is pretty ineffective and will fail since the sealant cannot be thick enough to allow for the necessary movement. Their tech should know this. I have contacted the company and they have no interest in supporting their product. I would not have them again and would not recommend them to a client.

I bought 35 replacement windows from Pella thinking they were a good choice. Boy that couldn't be further from the truth. The reason I went with replacement windows was they went into a 120 year old Victorian with a grand amount of mouldings on the outside. Did not want to change the look of the house and tried to keep it as original as possible. The windows themselves were 74 inches high and between 30 and 32 inches wide double hung with screens.

We purchased a new entry door and sliders 2 years ago. Last year we started having issues with our entry way door not closing properly. We thought that is was the threshold that was swelling. The manager, Brian, came out a few times to replace the sweep and threshold. When this continued to occur he ordered a replacement door. And although our warranty had expired by the time they were able to come back out all was taken care of at no additional charge. Very courteous and professional managers, Brian and Dan.

My experience with Pella was nothing at all like any of the other reviews on this site. I had to replace my front door. I was referred by a friend, and was contacted by Chris **. Chris was honest and friendly in helping me choose the door that best fit my home and my price range. If you're in the Hampton Roads area I highly recommend you do business with Pella.

I recently purchased my home, which came with all Pella windows and doors including a Pella storm door on my front entryway. I do not regularly use this door, so it stays shut and locked at all times. The home recently went under full inspection for our insurance company which included windows and doors. Last night 02/12/19 our area was hit with a thunderstorm that brought high winds (gusts of 20-30mph). Nothing uncommon for our area. I woke up this am to find that the door had been damaged, the frame bent and the full front glass shattered. I contacted Pella customer support, I was told to have my original door paperwork, as well as registration number and before and after photos if I had them.

Just last week (Tuesday, February 5, 2019), we had a Pella front door, sidelights and transom installed. The door doesn't fit well inside the sidelights. There are drafts around. The sidelights do not seal at the bottom. You can see outside under the sidelights. The purchase was made through Lowe's. The installation is not the issue. The door and sidelights came as a single unit. The installer let Lowe's know about the issues. Lowe's contacted Pella. Pella called me yesterday (6 days after installation - 2/11/2019). "Cassandra" said that she doubts anything can be done about the issues, but they scheduled someone to come out on Tuesday, 2/19/2019. She was implying that it is our problem now, because a low-profile sill was installed and they don't recommend that.

They are in our basement. None (NOT 1) will lock; we have to put a piece of pipe in the windows to keep someone from opening them. They let all the cold in also. I wish we had just used Champion again.

I recently purchased a Pella storm door. I purchased because I thought the Pella name meant quality. It turned out that the instructions were terrible. I spent a very long time reading instructions and making sure I got things correct. I ended up putting the door in backwards. There is now a hole on the wrong side of the door. Now I find out that other doors predetermine right or left and you do not have to drill your own hole. I wish that I would have read about that before purchasing this problem.

We are building a new house and are considering Pella windows. We have them in our current house and have been pleased with them except for the skylights. One of the skylights is leaking and needs the seal replaced. Seal replacement was required about 10 years ago and stopped the leak. Recent information from Pella indicates that they no longer offer support for their skylights. I made a commitment to Pella by having a hole in my roof with their product in it. I expect a similar commitment from the company to me. I will have to replace the seal myself. I will not be using Pella's product in my new home.

The cost to replacement a French door handle/lock - not the door just the handle! Was over 400.00 self installed! It’s not a door we can switch out because it’s a 3 door unit from 1994. The Pella company wanted to charge 400 $ for the handle! Do not purchase items because the replacement for a minor part can cost too much money! I’m very disappointed in Pella???

Had Pella double storm doors installed in 2012. California has been in a drought for several years so it wasn't until several years later that we got some rain. One morning I noticed my ceiling dripping water. At the time I couldn't tell where it was coming from so after the rain I had the ceiling repaired. The next rain I noticed a wet area adjacent the Pella installed storm doors and thought the rainwater was coming in through the seal under the door. I called Pella and they sent a technician who said the door wasn't installed square or the house had shifted causing the door to go out of square and they would contact me about what to do.

Signed contract on Sept 25, 2018 and gave a deposit of 1340.00 for a door and sidelight. Delivery was on Nov 8th but I refused to let them install. Quality of sidelight was very disappointing-glass too small and came in cheap looking. Hard to communicate with installer because his English was very poor. Our salesman is playing hard to get. We just want our money back!

We are the second owners of a home built in 2003 and we took possession in 8/2009. The first thing we did was check warranties on all items for building the home. We have case windows throughout the house plus a 6' sliding glass door from Pella. We proceeded to test each window and then the sliding door. 10 out of 12 case windows failed and had to be replaced. The sliding door was fine (maybe!).

Cost? $13,000!

I bought a Pella front-entry door from Overhead Doors in Lethbridge 2 years ago. It cost me approximately $7,000.00. Now the handle on the inside of the door has come loose. I called Overhead Doors and they told me there was no more warranty and they would charge me to come look at it. What kind of hardware do they use? Dollar store? Also, same year, purchased a sliding patio door at $9,300.00. Last year I found the screen would not stay open. I called them about it and they sent some guy in a ponytail over who told me it was because my house was crooked and not their problem. Have they never heard of a wedge? Would definitely NOT refer Pella to anybody ever.

We replaced our french door leading out to the deck a few years ago. We went with Pella doors thinking they would be a better quality. We were completely wrong and only a few years later, water comes in during heavy downpours. I called Pella customer service and it will take several months for someone to come for a look. Looks like $9,000.00 for the doors is down the drain. I would never recommend Pella to anyone and would never consider them again. Hope this review can prevent another person from making the same mistake I made.

We have had our Pella Windows and doors for 11 years. What a disappointment! We THOUGHT we were spending extra funds on the 'better quality name brand' windows for our new house built in 1997. Wow, were we wrong! Every year I get frustrated more and more as I sit with drafty windows. Here we go, starting another cool weather season and I am literally watching the draft blow a piece of paper off the window sill. We both grew up in an old drafty houses and were intent to not have that problem. We absolutely made the wrong choice with Pella. From the beginning, we had door problems. Our back door let rain in and it puddled on our brand new wood floor several times before we changed. The front door came with slanted side lights. They fixed the problem but I do not know how a reputable company could let a product leave with something that obvious and not be found in a quality check.

Nov 15, 2018. Marrero, LA. 70072. This letter is to inform the General Public and Pella Window how incompetent Pella Window and their contractor K.C. Company is, and how badly they have mistreated me. I contacted Pella Window through their website. They sent me their contractor, K.C. Company. I agreed upon a price for 10 windows in January 2018. They came out and installed 2 different style of windows in one room! I bought 10 windows. 5 were made a certain way, and 5 were slightly different. Part of my problem is that I allowed their installer to damage my old windows as he removed them from my home. This was a BAD MISTAKE! Once I discovered that my windows did not match, I had no alternative but to leave the mismatched windows in my wall and Pella will reorder the right windows….

If you're considering windows/doors please do yourself a favor and look elsewhere - I'm wishing I had. I've been paying for Pella Impervia double hung windows and doors to the tune of ~$40k, which were either: 1) installed incorrectly, resulting in damage to my walls, ceilings, hardwood floors, 2) partially installed - as in physically sitting only halfway through the hole in my walls, 3) have yet to be delivered. Ordered in June '18 - partially 'installed' August '18.

Bought 8 Pella double hung wood clad windows and one sliding door unit. The door was the first to fail. Moisture in between the panels caused the frame to rot. The cladding totally fell off one unit. The others, the sashes are totally rotted and need to be replaced. I have moss growing in between the panes of glass in a so-called sealed unit. Bottom line JUNK, so if you happy with them and they are 1-5 years old... just wait. They cannot stand the test of time. I have Anderson in the addition, yep thirty years old and no issue at all...

We purchased 5 PELLA Architect Casement Windows ($2900) as a "family room window set" 120x60" in 2013 from PELLA Showroom. After 2 yrs, one window of the 5 developed a broken seal (condensation issue); it was within warranty for parts and labor. Now 3 yrs later, all 4 other PELLA Windows began leaking, with water actually pushing through glass panes, past wood framing, into house and ruining sill stops. Clearly all 5 of these PELLA Windows were a defective product to begin with. All parts are covered under 10 yr warranty, but I was quoted $1239.75 from Buffalo, NY PELLA repair shop on Walden Ave. for the labor. When local PELLA tech evaluated my case in person, I was told new PELLA showroom owner requires full payment BEFORE he would even place the order for the replacement windows.

I had a $2600 window put in back in June. Right away I noticed it didn't lock correctly (SAFETY ISSUE!) I thought maybe it needed to "settle in place"-but no. I contacted them. Took a week or 2 to get someone out to fix it, only to be told in AUGUST that I need a new sash. It's now NOVEMBER and it still is not fixed. I'm in Minnesota... It's getting cold here. Those ** think its ok to have a huge gaping hole from an open window when they eventually get around to replace it in winter here. All I get is a runaround and lies from one customer service or manager jerk to another. They have my money, I still don't have a working window.

Bought a combination window patio door unit for around 9 grand. Everything was installed poorly, the screen doors bind like a 15-yr old door and the service guy said to just spray WD-40. It's brand new! It needs adjustment but they got their money and they're out.

I bought solid wood entry doors from Pella, a nightmare is the best way to describe it. I am disabled and they have really taken advantage of me. The doors came in twice and were rejected by the installer not me, they finally came and installed them and there are numerous defects including a screw through to the front of the door. On install I was told no worry Pella will replace the door slab, well after months of waiting Pella is refusing to replace the door. The repair guy came out to put some putty on it and try to blend it in. Bottom line Pella made a bad door and are refusing to stand behind it.

We built a new home and chose Pella windows and doors. The quality of windows has declined over the years. This is our 2nd time purchasing Pella. We ordered a double/french door with glass and rod iron. After our front was installed we noticed dirt between in the pane in our left french door. It took Pella about 2 weeks to schedule us a 6-week visit. They came out and agreed that the glass needed to be replaced. It took another 6 weeks to replace the glass. When they did they replaced the glass with a rain texture, our other glass is a wave texture. So now our french glass door has mismatched glass. They said it would take another 6 to 8 weeks to get the wave glass.

You are treated first class by Pella when it comes to ordering doors & windows but beware, when you hand over your money and your items arrive you will be greatly disappointed!!! No one will return your calls and nobody will help you. That's the trouble we've been dealing with. Thanks Pella for not standing up to your words!

In 2016 I replaced all my windows (24) with the architect series. We are extremely happy. The product is as advertised, keeps the house warmer, quieter and reduces sun glare. These were not cheap but were well worth the price. This series is wood. We did not use Pella for the install but Lowe's which carries the product. They were not familiar with the installation but eventually got it correct. We had a couple of minor problems, lock, screen but I called Pella Corp headquarters and they resolve all my concerns with no problem. Two years now and the windows are great.

I have a 4 panel (12') and 2 panel (6') Pella patio sliding door units on the back of my house. I took pictures of the worst case but all of the other panels are well on their way to looking the same. Water seeps behind the aluminum cladding and rots the wood door. By the time I noticed this problem the doors had already begun rotting. I taped the seam only to delay this costly replacement as long as I could. Pella takes no responsibility for this design flaw. They blame the customer for not periodically applying sealant around the glass where it meets the metal trim. I find this odd given the panels came from the factory with no sealant applied and there were no instructions to do this in any of their product literature.

Had Pella Designer Series windows installed in my home in 2006. Since day one, I have had one window with a faulty mechanism to raise and lower the between glass blinds. It has never worked. In the beginning it was under warranty and replaced. Now I must pay and the problem still is not fixed. It's never been fixed. Because so many of their stores are going our odds business, it's very hard to find a local showroom or repair center. It takes forever to get someone to come out to fixed the problem. I'm very disappointed in this company and their service. I can see why they have a one star rating. I don't recommend using Pella... ever.

We had Pella Windows to come out and install two big picture windows and put in a new door w/ doggie door. They did and AWESOME job!!! Now, we built this house in 2016 so the custom huge screens and the storm door were still new. The installer lied and said the screens were cemented, which they were not, so lie #1, they were screwed in because my husband put screws in the screens to keep them from blowing out. You don't cement in screens anybody would know that. The screen door was removed and replaced with their new door. Well, we get home and we started looking around for our screens and storm door, NOTHING! We made a call to the installer, he indicated my screens and storm door were in the back of his truck, at this point we said NO! We want our screens and door, his response he would bring them back.

When I first met the sales rep from Pella, she was very pleasant and took the time to explain product choices (at least that's what I thought). Total price for the door was $4400. A few weeks prior to installation the sales manager contacted me to ask for more money since they had 'mismeasured' the door. I refused to pay any additional money as this was not listed in the contract. On 8/14/18, the company installed a door with the sidelight on the wrong side, the door had nail dents and the window scratched. The frame was multi-colored: white, dark and light wood pieces.

I replaced a sliding patio door. The measurements by Pella were wrong. The stationary piece was too small. The screen door was bent and defective. The rollers were broken, leaving the sliding door unusable. In all, the experience was horrible. Pick another company! My previous experience with Marvin was great. I recommend Marvin! Skip Pella. Product is junk!!!

April 2018 I had all my windows change as I was promise by Pella Windows the windows are very quiet windows. Heat stay in the winter... Home stay cool in the summer. BAD CHOICE. WINDOWS ARE VERY VERY NOISY. When contacted PELLA WINDOWS reply was, "Nothing we can do." What kind of business do something like that.

We paid $5,722.39 for Pella 12', 3 panel slide glass door with retractable screen, PLUS $1,430.00 for Pella's recommended installer to remove the old Pella slide glass door and install the new one. The old Pella slide door was leaking and ruined the carpet in the bedroom. Well, the new Pella slide door also leaks when there's a heavy rain. The retractable screen has never retracted properly and has fell off from the glue that taped it to the door frame.

I purchased a Pella 750 series sliding patio door from Lowe’s (Michigan) and was unaware the screen was separated from the frame until it had been installed and the installers had left. I called Pella to report this defect and was told I needed to contact Lowe’s because they (Pella) were not responsible for that type of repair. I contacted Lowe’s and was told they were not responsible for repairing the screen. So... I’m stuck with a torn screen on a new door and Lowe’s nor Pella wants to repair it. PAY ATTENTION TO ALL THE 1 STAR REVIEWS!!! CHECK ALL YOUR MERCHANDISE BEFORE IT’S INSTALLED.

I live in Maine and purchased two eight foot Pella sliders through Hammond Lumber. One of the sliders came in damaged on the inside bottom panel with a significant dent in the finished wood. Pella was going to replace the entire unit, now they want to just send one panel to replace the damaged one. They sent the wrong hardware for the doors and now want to up-charge me $500 more for the correct hardware and won't credit the hardware they sent. This was the Pella store in S. Maine. So only one door is installed so far... two months later still waiting for a repair. RUN everyone... these people at the S. Maine store are deceitful and don't want to take care of their own product when it arrives defective.

I purchased 15 windows, 2 french doors, a double front door (with screens/blinds) 16 years ago. When I called to tell them about blind strings broken, handles not working, windows not opening/closing and roll screens not working, I was told to inventory all parts needed, then order them and someone would come and install. But if you ordered wrong, you will have to keep them. I now have the sash falling off outside and noticed the wood is all rotten. I called service, no longer under warranty (OF COURSE). Waiting for service to call me back to get a service person out to the house to see how many windows are actually damaged. WILL NOT PURCHASE REPLACEMENT WINDOWS FROM PELLA!!! EVER!!!

I installed these windows in 1990. I need a new crank out, but $161 plus tax is a ridiculous price. Overall I think it is cheaper replace the window. I tried to order just the handle only and it was a ridiculous price ($40).

The screen door is on the INSIDE of the door leaving the following problems: A very sloppy look with the screen on the inside. The door looks better from the outside than from the inside. There's no way to close the glass door without opening the screen. Any bugs on the screen come inside when you close the glass door. They all remain on the screen, which is now inside. If animals, ie. racoons, stray dogs etc. come to your door, you can't close the glass door without again opening the screen door, which is very dangerous. You only have the screen for protection and a barrier. All in all, a very bad design. Not to mention that we weren't told that the screen would be on the inside.

What a nice PELLA Thermastar White Sliding Double Paned Vinyl 36.5" x 36.5" Window for my kitchen... for only $131.00 at Lowe's! (in Tucson). Too bad that the weed-whacker whacked an outside pane. That is one pane of glass, folks. No one will work on Pella windows in Tucson, you must call Pella. Pella folks were very nice on phone. Sent me a quote. THE ONE PANE OF GLASS COST $147.00, LABOR IS $160.00. If we wanted to put the pane in ourselves, to save labor... DELIVERY IS $150.00. So, I could actually buy (almost) TWO NEW WINDOWS for the cost of replacing ONE PANE OF GLASS. I will NEVER EVER PURCHASE OR RECOMMEND THIS COMPANY AGAIN.

My windows are less than 11 months old and a bird flew into it and shattered it. I was told by 3 different service reps telling me I was under a warranty and today I followed up and was told my window is not covered for a bird flying into it and cracking. Are the windows that thin and crappy that a bird can break? Service department lady and I got into a heated argument and she told me I was a liar that I was not told it was covered and I have emails saying it is. SHE WAS AWFUL AND RUDE. I will do my best to social media my ordeal and bad service.

I bought windows and a door from Pella direct. I thought going direct to the manufacturer would get me the best possible price. Turns out I can purchase the exact same Pella product half price through Lowe's. I am not all that impressed with my product and the customer service and follow up in the Phoenix location leave a lot to be desired.

Do yourself a favor and if you're thinking of doing business with this company, which is actually KC Company, RUN!!! Do not do business with Pella/KC Company if you want to keep your sanity (When we complained to Pella, they said they were not liable for the job that we have to deal with KC Company. Funny, because we had no idea. We called Pella and asked for an estimate, and they sent us KC Company who represented themselves as Pella). Anyway, very unsatisfied with this company's service, as they are totally incompetent in being able to complete the job.

Several years ago I spent over $13,000 for a bay window and sliding doors, both designer series. The installation and quality of these was over the top. Unfortunately, their customer service is the absolute worst I have ever experienced. It is almost non-existent. Recently I tried to get in touch with the local office to replace one of the blinds which had broken in the bay window. They never answer their phone and do not return messages. In the meantime, I tried to open the hinged glass panel to fix the blinds myself, when it would not open. I popped it with a screwdriver to open it. But the next time, it would not open no matter what I did.

Pella Windows (Denver) - Product: generally good, with a few reservations about the sliding door we bought (a little cheesy). Installation: incompetent beyond belief. A comedy of errors throughout. Parts were missing, measurements wrong, different crews showed up with or without a supervisor, and the salesman was clearly incompetent. Pieces of my (very expensive) windows are still missing, and have been many times promised -- I'm sure I'll never get them. This company has the reputation of one of the best...and yet most reviews are like mine: installation and service a disaster. How do they stay in business? Renewal by Andersen has got to be better (they could hardly be worse!).

All window latches are coming loose and not closing. This is the second time in the 8 months I’ve had them. Driving rain here in NY, rain pouring in from one window due to poor quality/alignment. All vinyl purchased from Lowe's Danbury Ct. Junk, I purchased 9 double sliding windows.

I wish I'd found this website before I bought my Pella triple sliding patio door 3 years ago from Lowe's. I want to say that my experience has been horrible to say the least; service from Pella is terrible and from Lowe's, nonexistent. Six months from purchase before delivery was completed, door was sent to Maui, Hawaii, without the center panel and had to be reordered. Since then the internal blinds have been replaced twice (would not work properly) and now the sliding screen is jammed and won't retract. I only live in Maui half the year, so it's not overuse. Pella only services Maui from Honolulu ONCE A MONTH and it is a long wait for service. Need I say more? All this grief cost me $6000! Unbelievable.

I bought a bunch of windows and sliding patio doors from Pella Windows and Doors of Hicksville. I have been waiting for months for corrections to my orders. I also had other issues with the orders which they corrected, but still waiting on corrections for the screens in the correct color and materials. Unreturned phone calls and broken promises over and over. They are truly bad.

Choosing Pella windows was the worst decision of my life. They are almost 2 months behind on shipping my windows for my new home. They have shipped windows to my house 3 separate times in small quantities which does absolutely nothing for me since the framer will not make a special trip to install 4 windows at a time. This has delayed my build 40 days. My build is at a standstill as they cannot insulate without windows installed. They offer no explanation. My builder has called and complained several times to request some kind of compensation for this delay from their original promised delivery date. My builder says he will never order Pella again. Shame on you Pella.

Ours windows are awful. We have moisture in one. Have a hard time locking them the top sash slides down. The safety locks are incredibly hard to use. And lastly we have a crane out window the slides off the track.

I had these windows installed in May 2017 to conserve energy as well as lessen outside noises. I was not impressed with the way they muted the sound. After having these windows 10 months, one had cracked. I called the business that sold them to us and they said two weeks and it should be installed. Two weeks went by and Pella had no record of the order. Ordered again. Still no window 3 weeks later. Ordered yet again in April and was told it would be installed the end of May. End of May and a person arrives to investigate the problem. Window ordered still again and was told it would be installed within a month. The end of June receive a call the window is in but glass is broken. I just received a call from Pella. Glass broke still again and they hope to have it installed the end of July... hmmmm what will be wrong with the install on July 31st. Imagine that 4 months to replace a glass window. I would recommend Window World over Pella any day!

Since Pella of Madison has managed to take down all of their public comments, I am going to post here. Pella of Madison came to our home and blamed the problems we are having on our Aprilaire system even though our humidity level is set at 35%. The worker that came out said he was going to check with his supervisor and get back with us. That was over 2 months ago. The windows are letting in cold air through the tops and bottoms and creating mold in 15 of the 19 windows we purchased. We have contacted them 4 times with these issues. I guess our next step will be to file complaints with the BBB and the state of Wisconsin. We paid too much money to be having these issues.

One of my Pella windows recently started fogging due to a leak between the glass. I contacted Pella to resolve the issue and to get a replacement under warranty. I sent them all the information they required and within a few days I received a call from a window and door company. That window and door company told me that I had to pay a "service fee" of $125 for them to come out and inspect the defective window. How is this legal? I'll neither buy nor recommend a Pella window again.

I have a Pella sliding door. It had been installed for 6 years. In the middle of the night, it imploded. Mind you, there is nothing but a ravine and woods behind my house, only 1 near neighbor, and no easy access to my back yard. I talked to other people in the window manufacturing business and was told that on very rare occasions, the dual pane window can, in fact, implode. Pella (lack of) customer service says a phantom appeared in the middle of the night and threw something at my glass, causing it to break. Therefore, it is not covered in warranty. Add the fact that the individual I talked to was rude, and would interrupt with condescending comments made the whole experience horrible! Keep away from them! They will come up with any excuse to avoid living up to their warranty.

We bought 21 large Pella windows from Lowe's home center in March of 2000, they were custom fitted for our home. After the windows were installed in a new constructed home, we noticed a problem with the wood used to make the windows. The outside metal cladding used to wrap the casement had fallen off and the wood had rotted and fell to the bottom of the window. I contacted Pella on this matter and was told the windows were only warranted on the glass and if the glass was intact the wood was not covered. I replaced the patio doors and 5 windows with another brand of windows and had the wall repaired where the windows leaked inside. I also have a Egress window that has been replaced because of rotting wood, it was a Pella window and I replaced it with a Pella window and the wood is rotting to this day.

We purchased our townhouse in 2003. Pella windows are in our townhouse -- the worst ever!!! No customer service no help. They want to charge $150.00 to look at 10 windows, we have 20 $300.00. To look at their horrible windows to tell us we need new ones -- Pella should be begging us to let them come to our house & apologizing to us for putting in an inferior windows at no charge to us. I don't know how they sleep at night. Everyone from the bottom up is no help. Especially corporate (they lock them in a closet to repeat the same answers). My husband is a veteran and they treated us horribly. Don't ever buy these windows! They don't even deserve one star.

I now see why Pella windows are so expensive. Obviously they have NO Quality Control so are constantly have to send out repairmen to replace and repair product. I have had to have service out 3 times and they are not done yet. I have had my Pella windows and patio door for 2 years. I had to have 4 windows replaced because the screws that were put in the bottom of the window were too long and broke the seal so moisture was forming between the panes. A couple windows would not lock (hardware was not installed correctly or bad hardware). One window had bad weather stripping... All the handles needed to be adjusted.

We made an appointment over a month ago with Pella to replace a broken door handle. We were told they have to order the part and it would take at least a month. The repair guy arrived today (month+ later); however he did not check the part before he came to repair the door and found he was given the wrong part. Now we will have to wait yet another month as they have to re-order the correct part. I think the part should be shipped to them overnight and this issue should be resolved within a week. Our home is listed so it is important to have this door fixed asap.

My custom built home had a Pella Window contract that was 6 figures. Almost all of them failed (rotted) after 7 years and now, even those replacements have failed. I've begun replacing them all. Their customer service is almost non-existent and they have no sense of urgency in getting back to you. The horror is that frequently the damaged windows are behind the walls and when you finally notice it, the walls need repair as well. Why anyone would even consider Pella is now beyond me. What a costly mistake.

Blinds between the door failed within 5 years, pellets started dropping between the glass just like pictures the other reviewers posted. The wood underneath is rotting. They are going to need to fix this.

We have Pella windows that were installed in a custom built home that is less than two years old. During a recent heavy rain, the window in our great room began leaking significantly. I called Pella the next day, the first customer service agent hung up on me when I expressed my dismay over having a service call scheduled for a month from my call. I had to call back in and got another agent who instructed me to e-mail customer service with my issue and she would look for a more recent appointment. I e-mailed customer service and received an auto response indicating a return e-mail within 3 days. It has been 5 days with no further response and no callback. Meanwhile I keep an eye on the weather forecast hoping we will not get another rainstorm resulting in a significant amount of water in our great room.

I just built a new house with 27 windows. 26 were Pella windows. I purchased these because of Pella’s reputation of being a quality window and the performance rating for these windows had a U factor of 0.30 or better. I felt cold drafts coming from all 26 windows, so I used an IR thermal scanner to see where drafts were coming from. They were leaking around the glass and the window frames and frames to the jams.

Ordered windows and installation from Pella. Some measurements were wrong. Final installation was delayed for four months, neighbors garage access were blocked for days. Work was done poorly (not according to agreement). Two months after final installation two windows are leaking, damaging ceiling and walls. Called for repair, two weeks later appointment given (installation problems were acknowledged by tech) then complete silence from Pella Service. Five weeks later no attempt to address the issues were made, customer service unable to help, non-responsive. Stuck with leaking windows and water damage. Need to move forward hiring help to prevent massive structural and property damage. My recommendation; don't deal with Pella, they project a reliable company image. Nothing backs the customer, no one to turn to.

My wife & I don't have much bad to say about the front door that Pella installed. Then again for the money it costs we better not. The issue is we had a storm door that was not even 2 yrs. old and costs us $1900.00. Pella had two people measure the existing storm door, including the project manager/Pella Specialist. Both of them knew we wanted to keep this storm door. It was even written up on the work order to replace the existing storm door. The installers came, replace my encasement and front door, however this is where everything goes south. He tells me when he tried to install the storm door that it's about 1/4" too wide! Old carpenters rule of thumb, measure 2 times, cut once? NOT!!!

I had to have the locks changed on my Pella Patio Doors. There is apparently an adjustment to the lock mechanism that controls height and it is now sitting too low. However, there is no longer a sales and service office in our area and the office 1-1/2 hours away referred the call to an office 3 hours away and that took nearly two weeks, though their voicemail says 48 hours. So I was told it would cost almost $300 for someone to come here and fix it. They were supposed to call me "right back" and here we are over a week later.

Bought windows from Pella. Windows were incorrectly installed, metal capping is too high and the caulking is allowing water to come inside and ruin the wall. I was informed that I had a ten year warranty. Upon review, I was informed there is nothing they can do since I am outside of my two year warranty. This is the worse service ever. I would never use or recommend this company to anyone.

Bought my front door unit from Pella. The door has popped out on both inside and outside and rotten wood is falling out from behind the laminate/fake wood exterior panel. I received a discount on the unit when I purchased it, because it was sized wrong and didn't fit the home it was intended for. They will not honor the 10 year warranty because I received it at a discounted rate. Are you kidding me?? Brand new unit not guaranteed because I bought it at a reduced rate. Their people sized it wrong for someone else and would have had to trash it. If I would have known it was not covered under the warranty I can assure you I would have never bought it. Never ever use Pella Windows and Doors!

14 of my Pella Proline windows rotted. All had to be replaced. Cost $22000. 5 Proline Casement Windows did not rot. Pella just announced settling class action but only on casement windows. Smart Pella lawyers put maneuvered Clifford law who did receive $9,000,000 for not representing us! Don't buy Pella.

Had 2 large sliding Pella Impervia Series 2 yrs/3 months ago installed in my family room. I just saw that there is mold growing in the lower glazing bead on the fixed window. I am 71 yr old woman who lost husband 3 years ago, Pella said my labor warranty expired and this glazing bed defect is not covered anyway! They told me to go outside and pop the glazing bead off and clean it and pop it back on! Option pay 150.00 for a tech to come out and clean it. Quality terrible on brand new windows... and could happen with other window! Sorry I chose this company.

We installed Pella windows with the blinds and shades in the glass. They immediately showed that they were worth the investment. Very weathertight and kept my children's rooms dark with the room darkening shades while they were sleeping in the morning. I had Pella install the windows and have had no problems at all. Very impressed.

We originally called Pella and they sent a commission based representative out who was great, knowledgeable and easy to work with. We ended up buying 2 doors. One for about $11k and the other for about $3.5k. One of the doors was apparently going to need to have the jam reframed and I was told I could pay the installation contractor cash, which would be cheaper than through Pella. They were going to have to demo the existing, reframe and move electrical. I agreed to pay the $400 cash for such work.

We put Pella replacement windows in our home about 10 years ago and have had a lot of trouble with moisture collecting on inside and mold. Whenever we have asked about it, we are always given an excuse about humidity. Yet our old windows never did this. You can feel the cold coming through. Mold grows from condensation. These were a grade above the standard windows and have the blinds inside the windows which also is a problem...because when the string holding blinds together breaks, we have found out that can’t be fixed either. I don’t understand why they don’t stand behind their product! Such a shame. We used to think it was one of the best but not true. Will probably be replacing them again with something else.

Ice around all windows cold air coming in. I have tried everything. No humidifiers going even though it's below zero. We have contacted pella 3 times to no avail for the 10 years we have lived here since we bought this new $800,000 house. Never ever use Pella. Very bad company, and to think they are Iowan company.

I received a house full of defective windows and Pella replace 7 of them due to mold attaching to the glazing putty. Now the rest of the original windows are having the same problem but Pella will not stand behind their product. Do yourself a favor and buy Marvin or Anderson windows. Don’t trust this company.

I have been through one year of trying to work with Pella now. They keep you on the hook as long as they can, working hard to accommodate you. Then you get passed from salesperson to salesperson due to high turnover and volatility within the company. The prices change constantly and at the end you have no idea how you got there. I've dealt with three associates and one manager and each one tells me how the "past employee" did something wrong and now I have to pay for it. Talk about a "scapegoat" scheme.

Water leaks, wind leaks and this product failure ruined all the finish and wood moldings and saddle. Took over 1 yr for a response to the original complaint. Came back and put silicone caulking on the glazed panel to stop that. Then replaced the operating panel. Took three times to get one that fit. Now it's cold and windy and I'm watching my winter drapes being blown in the wind entering through the door seals. Four days now trying to contact Pella, and no response. Spent a lot of extra money for architectural triple pane so I would save on heating bills. Now I have at least 800 cfm leaking in from door like having the AC on. COSTING ME A FORTUNE TO HEAT because of my window and door choice. Had other issues with other items in the window and door pkg received. Some were resolved by Pella. Problems that didn't they ignored.

Before you purchase a Pella Product, Please Read. Both Pella Full View Storm Doors, during the Winter Season, stay dripping wet on inside all day & all night. I squeegee at least a cup+ of water from each daily. Basically I told more air needs to circulate around doors-to open a window for more air flow! Also gold tone French door handles are tarnished-or losing the gold tone & look like an old dirty iron pipe. I am to receive a new handle-could not find mfg. # on older front door, so it will continue to look ugly. I will never again purchase any product from Pella.

I purchased a 9x7, 2 layers insulated garage door. The hinges have failed. Instantly. One snapped in half. As I research Pella is using under grade hinges. I assume to save Pella $$. No matter if doors fails or screws over consumer. I was able to get 3 middle hinges so far. They're universal. And stronger. Now the 6 side hinges able to hold roller. And right fit and size. Sick. You buy a garage door and last thing you want is to have to replace their parts.

In order to get a replacement from Pella they expect me a 72 year old to; Pay $30.00 for shipping charge to get the door delivered, take off the hardware from the old door and put it on the delivered door, take the old door off the hinges and put the new door with the old hardware up. If I have to pay for installation they will reimburse me for a grand total of $25.00. To me this is ridiculous!

In June I ordered Pella patio doors - in August they installed 4 panel pocket doors in my home. They were delivered, installed and then they called and told me the glass thickness did not meet Sumter County standards. They said they would replace at their expense (additional $6,000 cost). On 10/26 they replaced the doors that do not fit in the tracks (they rock back and forth and slam into each other and the handle are so loose that you can still move them back and forth when they are locked). The installer told me they were wrong and someone would contact me. The last correspondence I received was "I am very sorry for the inconvenience with the recovery. My manager already contacted our vendor to find out what happened with the panel. I should have an update for you soon." I have heard nothing.

I put up an office building 30 years ago. There must be about 60 windows in this building. What the architect didn't tell us is that he got a commission from Pella for each window he put in. That's on top of what we paid the architect! The screws to the hardware are short and the hardware keeps falling out. The insulation on the windows comes apart and you can't get a hold of the parts department to get parts. They keep disconnecting you when you call. And if you leave a message, they never get back to you! THERE ARE SO MANY BETTER WINDOWS OUT THERE, DON'T BUY PELLA WINDOWS!

Pella installed new windows in our house but the window can't open. Why?? You might ask... No handle. And it is going to take 6 WEEKS after the installation to get a handle. They are very quick to do the deal, promise you the earth but CANNOT deliver. The salesperson has got his commission - have not heard from him (Jason **). The company have got their money - what do they care?

I bought $35,000.00 worth of Pella Windows and Doors when my house was built. The exterior vinyl clad skin on an entry door has separated from the insulation. I hadn't noticed it, however it was pointed out to me by a painter when I was having the door painted, so I don't know how long it has been like this. I called customer service today and was informed that it was not covered under the warranty. I didn't move in to this house until April of 2008, however the builder had purchased the windows in March of 06. Consequently the door is not covered. I've had numerous problems over the years with windows and doors and I strongly advise everyone to buy another brand. I'm 68 years old and this is the seventh house we've had built over the years and the first time we ever used Pella.

We bought our new windows and front door 11 years ago. The guy who we worked with was awesome, the installation and everything since has been an absolute nightmare. They didn't insulate the windows AT ALL, so they were very drafty, and when my husband hosed off the front of the house the water came in through the kitchen window and soaked the floor. I lost count as to how many times they came back to correct problems. Then our front door... again, back too many times to count.

Hello, My husband and I are building a house and have put Pella windows in on the advice of our Contractor. We ended up being over budget by $9,000.00. When looking at the cost of each window we noticed that the builder's name was listed on the Pella sheet as the salesman. I would think that this would be a conflict of interest. We were told we could save a lot of money on the windows as the contractor would pass on the savings to us. I have not been able to find out online the cost to the contractor for the windows so have no idea if any of this so-called savings is being passed on to us.

Don't trust these people when they feed you the line about getting your job installed. The sales guy Jacob does his closing job and then it falls apart. I've now had a second install date canceled having organized my work week around them. They say the door handles are not it. They've had 10 weeks to get these in. Maybe other window companies are as bad but Pella leaves a lot to be desired.

My screen to the sliding glass doors was completely off track. This is the wind up type screen. Called for appointment on Wednesday and the repair was done on Friday. The service tech's name was John. He called to confirm the appointment the day before and texted me on his way to my house. He was very polite and cordial introducing himself with very good representation for Pella. He was very knowledgeable and efficient in the repair. I highly recommend John. It was also good news to find out that my repair service was covered under warranty.

A Bunch of Scammers! I purchased Pella windows for my new home in 2002. Two of the window's sashes have crumbled into a pile of rotted wood. Several of the other windows are showing signs of rotting out. Pella sent a rep to my house and he recommended 7 windows should be replaced. A week later I get an estimate in the mail from Pella offering to replace the sashes of all 7 windows at MY expense! They said the 10 yr warranty had expired, but they will give me 25% off the replacement windows. Wow! How thoughtful of them! I read the class action lawsuits against Pella & they have thousands of people who's window sashes have rotted out from a faulty window design. Do Not buy Pella windows! They take your money and run!

I ordered a $9000.00 Pella double french door from Lowe's in Cotati Ca. After a long wait time to set up the install Pella sent the wrong size door to Lowe's and I had to wait another 2 weeks for the correct doors to arrive. The installation crew was great. No problems with them. At the end of the installation they couldn't find the locks for the door because they didn't send any. The crew notified Lowe's to overnight me the locks.

We built our home in 1997 and put used Pella Windows for all windows and doors. We were told by our builder that they were the best. In 5-8 years, several of the casement windows needed to be replaced - We contacted the builder and they coordinated with Pella to do the replacements under warranty. We were told the windows were under warranty for 10 years. In the ensuing years, we saw several of the windows that had been replaced, rot and require replacement again. There was a class action suit against Pella a few years ago - while we were working with the local Pella store to get our windows replaced (Again!), we were told that Pella could not honor the warranty and that our claims had to be filed as part of the class action suit.

Two and 1/2 years ago we had a Pella storm door installed. On 8/30/2017 for no apparent reason the tempered glass exploded... Pella supposed to have a warranty for 20 years on a tempered glass... They seem not to want to honor it. I requested to them for a technician to see the damage. Our front door is inside a porch! I would not recommend this product to anyone!

We just had a room addition requiring ten new windows added to our home. We chose Pella, wood, double hung windows for this project. From the outset the windows have been difficult if not impossible for us to lock. The local Pella dealer sent their service man out who had to pull the windows shut with his full weight to get the lock to completely latch down. (The contractor had the locks only partially engaged because they felt they might break if forced to completely lock.) The service man said that the weather stripping needed to compress down in order for them to lock easily and advised us to just give the windows "time" to work properly. He did not say how long we would need to give these windows to settle in and start working properly. This was five months ago and two service calls to the Pella dealer and I am able to force some of them to now lock but some are still more than my wife or I can "manhandle" into the locked position.

Joan **

Purchased a house with all Pella windows... our first "Pella window" house. We were thrilled until we realized our 13-year windows were totally rotted (per Pella -"glazing failed"). We were confident they would help replace the "failed" windows. We put too much faith in the Pella name... not only did they not stand behind their product, but wanted to charge us for new replacements, labor, and shipping. Never will we buy another property that has Pella windows!

Began a total window replacement project using Pella windows. Process has been nothing but a nightmare. Substandard performance all the way around. Pella customer service is absolutely the worst group I have ever dealt with. 6 windows have been replaced with Pella. Now after being victimized by Pella we are working on replacing the other 8 with anyone other than Pella. Biggest mistake I have ever made, contacting Pella.

We bought this house built in 2002 three years ago. It has lots of windows; all of them Pella. Twenty one of them are casement windows and are quite large. After we bought the house and started looking closer (our fault for not doing it before - long story), we found water egress on many and rot on some of the windows. We immediately called Pella to have them tell us that they are not responsible for the installation of their great windows. In digging further, we found out that Pella had replace a couple windows only a couple years before we bought the house. The windows in question were already rotten to the point that the ceiling of the rooms below flooded out and the sheet rock had to be replaced. One night when we were away, the ceiling flooded out again. This time, I repaired it myself not knowing what was going to happen.

We recently purchased a new home and the contractor installed a Pella 450 Proline sliding door. FYI - it's not a mistake, the screen door IS supposed to be on the inside track! We did not realize until we actually started using the door that this ingenious design allows bugs inside when you close the door at night. Also, during the winter, snow can build up on the track outside and you won't be able to open the door; it acts like a broomstick in the track that most people use for added security. When I called Pella, they claim the design allows for optimal sealing when the wind blows.

Had double storm doors installed about 8 years ago and received the Pella warranty for 10 years. They had a wood core and one of them developed a spot that grew over the last year of flaking paint and then exposed wood core. We sent pictures of this hole in the door to Pella with all required information on size and copy of our receipt. Warranty was approved. We were told to go through Lowe's to have the doors measured and so replacements could be sent and installed. This was done and after months of waiting doors were sent to Lowe's and brought out to our house. No hardware was included so the installers advised waiting till everything was together. I called and in a couple weeks the hardware was mailed to me. The installers came back but then told me the doors were too big to fit, though correct measurements were sent in by Lowe's.

We recently replaced all the windows in our home, 27 in total. We have lived in this house for 30 years in Norwalk, CT and have never been happy with the Acorn sliders, with metal frames that were put in when the house was built. After carefully listening to sales people from Pella and their competition; we decided to go with Max ** from Pella. He offered us a quality product at a reasonable cost. Our project was finished in early June. It was completed on time, with absolutely no problems. There was no damage on the exterior or interior. There was no damage to the existing sills and the crew replaced the exterior with new flashing and Azek material. We couldn't be happier!

I purchased the Designer sliding patio door from Pella. After installation was complete and upon inspection, I noted these uneven over-cuts for the hinge pocket for the HGP (hinged glass panel). Pella states that this is normal. The cuts are uneven and are really noticeable. They could easily be covered with a slightly larger molding that covers the rest of the hinge but this might cost Pella a few pennies more. I have attached pictures below so you can see what I didn't before I spent $3300.

Purchased special order windows from Lowe's. Two have panels that don't lock into sash so gap for air. Two windows have manufacturing debris that blocks the drains and prevents window track from draining. Lowe's referred me to Pella customer service. Slow response. Second call I was told that I was low priority because I bought from Lowe's. Service tech called to confirm appt and already was saying that it was probably an installation problem. Not their fault. Came the next day and was no help. Didn't even know how to clean track. Insisted he call boss who explained the procedure to him. He did one and then left. When I complained I was told that they wouldn't be coming back. Deeply disappointed.

I built my home in 2003. The window contract with Pella was in the 6 figures. After 4 years we noted that many of the window sashes were rotted. As the years have passed and the warranty has expired almost all of the windows in my house have rotted and had to be replaced. Adding insult to injury, their service department is unresponsive. How they could still be in business is a mystery? Numerous hand prints between the panes of glass. You would think someone would actually care about what they are selling.

Several years ago we purchased a Pella patio door because of the included shades in the glass. They implied it had thermo pane windows, but it was only dual glass, one being the window and the other enclosing the shade. So we had to pay extra to have the outer glass replaced with a true thermo pane window. Over the years little parts would break, and getting support was difficult. Now the drive unit for the shade movement has broken and after repeated calls to Pella support in Denver, I finally got to talk to a real person. He e-mailed part lists, and I responded with the exact part I needed, plus a photo of the broken part. Now three weeks later Pella support Denver will not respond to my e-mails or answer my calls. So my recommendation to anyone looking at windows or doors, is do NOT consider Pella.

I wish I had seen all the reviews about Pella before I had purchased my windows. My window would not close after cleaning it and I had to call Pella. It was determined I needed a repair man to come out. They would not tell me the cost of this person to come out and stated that it was a labor fee only. Once the company contacted me I was told that they would only tell me the cost once on site. The repairman arrived and stated that the price is set by Pella and therefore they know exactly what the fee is. The fee just to come look at my window was 169.00! I have never had a charge that high just to come look at something. What a racket that Pella has going!!!

I have read so many complaints about Pella windows that I just had to put pen to paper my 35 year experience with this company. In 1981 I added an addition to my house and installed 14 Double Hung windows and a Sliding Glass door. At the same I replaced all the existing windows in the house with new Pella ones. I can quite honestly say not one has rotted, the double hung ones are still working like new, the sliding door (although it's taken a beating over the years) is in relatively good condition and the 2 casement windows are in pristine working order. If anyone at Pella wants to contact me they are more than welcome. Better still they can come and see for themselves the state of the windows.

Never buy again! I started buying Pella products thirty years ago and have tried to be patient. I've reached the point that it's overpriced and the customer service is terrible. Why should a good customer be given vague answers by high school graduates? Why should a minor job be so expensive (taking out a designer screen door is impossible). I read the instructions and they still don't make sense. The showroom windows and doors look good but it's another story once in. I have French doors, a large double sliding glass door, another sliding door, all wood and a fiberglass designer in my kitchen, not to mention many windows! It's hard to pop the windows to clean them and the casement windows will rot at the bottom. If it wasn't so hard to reach the corporate office for solid answers it would be different. Once you're sold, they really forget you fast!

DO NOT BUY ANYTHING FROM THIS COMPANY. We bought window replacements, 6 weeks late on delivery, several windows made wrong. Checked order and sizing, correctly ordered. Their people can't measure. Then a couple windows came back damaged and had to be replaced. We thought this was finally done, but no! Pella returned a window with the grids on the bottom and clear on the top. Excuse me but has anyone seen windows like this? So again we had to reorder. Finally, the right window showed up and our job was done. 5 1/2 months later for a job that was supposed to be around 30 days. Installers were great and beyond patient with Pella.

We just want to provide our positive experience with the recent installation of 15 windows and 1 patio door. The installation crew, Dustin ** and Dave **, were outstanding. These two individuals were very knowledgeable and competent with respect to the removal of the existing windows and door and reinstallation of same. They reviewed each window location, placed pads and cloth to protect the floors and furniture, and performed their work very expeditiously. They both had a very good demeanor and addressed every question that we had with respect to the window and door products. After they completed their work each day they cleaned up all the debris, vacuumed, and in one case wiped our hardwood floor. Both of these individuals were polite and courteous, maintaining a professional presence throughout the project.

I am deeply disappointed in the recent response from Pella windows regarding the failure of the casement windows that were sold to us in 2003. We purchased Pella windows due to the quality and price of their product. Recently it was discovered that the casement windows have become rotted and now causing further structural damage to our house.

We have had nothing but problems with their products (all of them). Almost half of the windows had leaks and had to be replaced. The warranty covered the materials, but not the labor which came to over $600. Now the window sills are rusting. Trying to get someone to come out and look at a problem takes months. Also, we have also had problems with the screen door we bought from them (constantly coming loose) and the rolling screen door for the sliding glass doors we bought. We really regret using this company.

I just had a sunroom built and had Pella windows with blinds installed. 10 7ft double hung windows. I cannot adjust some of the blinds to save my soul. I think scissors will fix the problem. I hate these windows. I can see that when I have to eventually open the windows to clean them on the inside it will be hours of trying to get the blinds readjusted. You barely touch them and they are out of whack. Wasted my money on these.

Purchased a pair of sliding doors manufactured by Pella about 5 years ago. These unknown bb size pellets started rolling out on both doors between the panes of glass. Pella service dept wanted $830 to replace the glass. This I feel is a total failure of their product and not caused by normal use, plus they said these unknown pellets were not placed there by the manufacturer. Since the glass has a 10 year warranty they will replace the glass but labor is on me and I have to pick the glass up. I am very unhappy with Pella and how they handled this. I will probably replace both doors with a different manufacturer and never use Pella again. These doors are the ones that have the built in blinds between the panes of glass which also don't work correctly.

Complex Litigation Group LLC was prosecuting a class action lawsuit against Pella Corporation and Pella Windows and Doors, Inc. involving ProLine aluminum clad windows. Pella's ProLine windows contain an alleged design defect that allows water to enter the window sash, causing wood rot and necessitating costly window replacement. Because of the ProLine window's design, any wood rot is usually concealed by the aluminum cladding. As a result, homeowners may not discover the problems with Pella ProLine windows until it has reached an advanced stage, requiring replacement of the entire window and frame.

Pella WINDOWS STORE IN SIOUX CITY, IOWA - We purchased 16,000 dollars worth of Pella windows for our new four season room and they were not as we ordered. When we complained to the dealer he said and I quote "What do you want me to do. Tell my sales person that he made a 16,000 dollar mistake?" Now the windows show that the glass was never cleaned on both sides of the two panes before they were put together. So far they refuse to do anything about it. My day is coming.

The installation of my windows was good, and the new front door we installed had was solid. The problem arose when 2 of the 11 so called premium replacement windows would not stay in the risen position after 15 months. When I called the Nashville office to get them repaired, I was told only the parts would be at no cost, and that I would need to replace them myself. Like I am going to remove windows on the second floor and replace these parts. These lasted less than 2 years and have began to break. Go elsewhere!

The contractor hired by Pella damaged the finish on my stair railing and damaged the drywall during installation. A day was set for repair and much to my surprise (sarcasm), the contractor was a no show. Contact the sales person and he is going to contact the contract head, his boss. All I hear now is crickets! Go elsewhere and save yourself the aggravation.

I purchased a Pella Fiberglass Door assembly from Lowe's with aluminum casing. Much more expensive than I usually do but I thought this would last us 30 years like the original. 8 years in, the wood at the base of the door is rotten. You can see holes on the edge and the fiberglass skin is peeling off at the bottom. Pella has a 10 year warranty but only 2 on labor, fine. I paid $125 just to have them look at it and another $125 to install my warranty door. This is where the fun begins. I bought my door stained Honey Oak, guess what? They don't cover the stain. So I agree to pay another $140 to have them stain the door. Then I get a call a month later, "We don't stain fiberglass doors. You will have to do it yourself." Pella will never see another dollar from me. I even purchased a new storm door from them a few months before this started. Not again.

Ordered custom 16 ft triple wall garage door through Lowe’s. When door was ready to be dropped off at my house they gave me a 2 hour window. They called 30 minutes after that window to tell me they would be there that afternoon. I couldn't make it back from work. Had to leave for with my wife. They never opened it and checked it. I got home and it was the wrong color. Contacted them the next day and was told that's what the order was and it wasn't their fault but they will look into it. Went to Lowe’s, they put in the correct color. Was later contacted back saying that this was a temporary door for me to install that mine was on back order. (Sounds like a terrible excuse that they messed up to me and didn't want to admit it but I left it alone).

We had 1 front door, two sliding doors, 10 windows installed. Both sliding doors have been fixed from not wanting to open at all. Screens fell off from the hardware breaking off, 3 crank handles broke, and front door is warping and separated at the bottom. Once you've paid WAY too much for them (thinking what a great company they must be) you can't afford to fix anything!

I put brand new Pella windows in my house in 2002. I had Pella out twice because the south facing picture window would gush water in heavy rains. The first time the technician squirted some caulk and said all was well, and it was until it rained again. The next time a rep came out and showed me the manufacturing defect where the aluminum cladding was pulling away from the window. Pella later came out and replaced almost all my windows and doors. Many were completely rotten at this point. The parts were free, but they charged me $1000.00 in labor. Buy something else.

We purchased over $19,000.00 worth of Pella windows, from Lowe's that were suppose to "block 94% of the sun's ultraviolet rays". One year later, our furniture has drastically faded! When we contacted Pella they sent someone out and came back with a letter saying that furniture placed by windows will fade!! We even have wall decorations that have faded. Very dissatisfied with Pella's lack of responsibility in this matter.

I installed 5 Pella storm doors on my house. I have a lot of doors and wanted quality storm doors. Boy was I wrong. I have had to replace all the Storm Door Mortise Lock Inserts at least once. They fail and the door won't open without prying it open. In all I have replaced 12 of them. I have also had to replace 8 of the door closer brackets that hold the closer to the door frame. They are terrible especially for $180 doors. I am replacing them as they break now. Just replaced 2 of them.

Customer service is non-existence. Our Pella storm door lock broke and after calls to Pella, we were told essentially that they had no answers or solutions for the faulty product they were selling. Blogs on the internet showed that this is a routine problem. Wish I had known this before I bought this door. I would NEVER buy their products again. A locksmith is installing a different lock at quite an expense to me.

Don't Buy Pella. After months of a lingering nightmare-like experience in trying to resolve several issues with Pella regarding 3 doors I ordered, it is time to file complaints and warn others about their lack of any concept of customer satisfaction. Issue number one was each door that was delivered was the wrong size for the rough opening (Ro). I am remodeling an older house with some unusual Ros. The salesman did not measure the opening prior to the order and just entered what is called standard wall depth of 4 9/16 and standard jam depth and each door size is 37.5 X 78.75.

Pella Windows installed 5 windows for us in February 2017. We are totally unhappy with the product. The salesperson also did not listen to what our needs were and sold us a product that we did not want. When we looked to them to resolve the problem they did nothing and they continue to refuse to acknowledge their mistakes. We thought that a company of this size would care about their reputation. I am more upset that they have not responded to our concerns than what they did and sold us!!!

I had 3 Sliding glass door assemblies replace on my home approx. 2 yrs ago. Lowes/Pella. Happy with product and install. Made a BIG difference in Winter/Spring. Lawnmower shattered exterior glass panel on stationary door. Pella said I was lucky because this single piece of glass was replaceable (as opposed to the whole panel). Took two weeks to get a email quote. One glass replacement (out of four) $1198.58. The ENTIRE sliding door with installation which required an additional modification cost of $200.00 dollars. Cost was $1,300.00. Now the funny part... Pella quoted me 2 man hours @ $315.00 per hour!!! What the **. Are they smoking??? When I stopped laughing I had a local guy do it for $225.00. Pella’s quote was $1198.58.

Designer series sliding glass door with Rolscreen was installed in 2004. Rolscreen has broken and to replace it will cost $651 plus tax. This is just for the screen, not the frame. The only problem with the one that was installed is the inner spring has broken so it will not retract. They do not sell just the spring so the whole thing needs to be replaced. To have a technician come and look at it will be an additional $105... And they may tell me they can't fix and I would have to order the new one anyway. Costumer service was nice. I just feel that a product should offer cheaper replacements or free service consultations. $651 is a lot all because of a broken spring.

Purchased a new replacement front door from Pella N. Houston. They installed the door and I pointed out that the color did not look right and later found that the alarm sensor in the door frame no longer worked. I contacted the office and described what I found and was told the manager and another person would come to my home to look at the issue. They called to make an appointment but I was out of town during the requested time so they said they would call the next Monday to set the appointment. That was 3 weeks ago. I have called 2 more times to inquire about this and was told someone would call me and was given the person's direct number in case they did not reach me. Nobody called and when I call the number provided I get a recorder and I leave a message asking them to call me. So far nobody has called.

Pella Impervia Fiberglass Window - What a huge and expensive disappointment! I would NOT recommend these windows to anyone. We can now hear everything that's going on outside of our house. Even our neighbors' conversation. Makes you feel kind of exposed. Sadly, we changed every window in our house thinking we were buying the best. We replaced over 20 very old windows. I reached out to Pella and they had their Sales Manager contact us. He even made an effort and came to our home to discuss our concerns.

Installation was fine... It's the follow-up when things go wrong. I'm two years out, and the front door sagged so that it didn't lock anymore... and some of the trim they installed over a new window was popping way out... so badly a hornet's nest was building behind it. I've called now 10 times... after 5 times they came out and fixed the front door... but forgot to fix the window?? Who knows, because no one will tell me why they didn't fix the window. What do I have to do to get them to come back??

I purchased Pella casement wood with aluminum clad windows for entire house, and every one has failed. Will not close properly, wood at bottom rotted out, horrible product! I called Pella, and paid full price to have several windows replaced, but the same rotting occurred again! I tried to get in the class action lawsuit but it was thrown out due to greedy lawyers. Also, French doors will not close properly. I WOULD GIVE PELLA A SCORE OF 0, if it was allowed. DO NOT BUY PELLA.

Our patio door has aluminum cladding on the exterior and wood framing on the interior and gets a lot of use. A friend of mine and me installed the door ourselves. It has performed marvelously throughout all these years. But the rollers on our Pella Pro-Line patio door that we purchased from Menards 9 years ago and installed ourselves appear to be wearing out. Makes sense. We have two dogs who are constantly going in and out all day long.

Called and got an appointment with this company. Approx 1 hrs before they were to be here they called to see if the appointment was on and I said yes. He then said he has no information on what I wanted so I gave the information to him telling him I just needed one window right because we are remodeling our kitchen. He said "Bob, just one window." He then told me over the phone it would be $1,400.00. They never looked at anything and never came to the house. I then told him I got an estimate from another company yesterday and this was the top of the line window and for the window, install, wood outside covered in aluminum and insulated cream color and lifetime warranty, the total cost was, including tax was $668.00 so I told him "Don't bother to come out." I went with Window World. They showed up on time measured and looks at the outside.

Spent $20,000 2-1/2 yrs ago for new Pella windows. Week ago, went to open one, and I found sash was bowed. Called Pella who said their repair warranty expired in two years. To have their tech diagnose was $120. He determined the product was faulty; the frame of the sash was bowed preventing closure. Pella said they'd pay to replace the sash but not the shipping ($30+) or the tech to install the faulty product - another $120. They did give me the option of driving to Denver to get the new sash, and hiring my own handyman to install the new sash.

The sales person that was sent out was very nice at the beginning until he wanted me to make a order right then. I told him I wanted to sleep on it and talk to my daughter first. He got very upset and said if I didn't sign right then he would lose the sale. I told him I didn't think so I would tell the people when I called if I decided to buy from him to give him the sale. He got very mad and told me I just wasted his time because I wouldn't buy at that moment. I told him I was sorry but I never buy on the spur of the moment and I wanted to sleep on it first. I wasn't going to buy that very day. He got mad and left and didn't say nothing, not I hope to hear from you soon or nothing. I won't be buying from the Pella Window co. in Grapevine Tx or from a Retail sales consultant person named Viad **.

On March 1, 2017 a window sash from one of my Pella Windows fell on me while I was sleeping, hitting me on the head. My knee-jerk reaction was to blame Pella, but they have been nothing but kind and gracious and caring. Turns out (after I had it inspected by my own, independent contractor) the fault was in the installation done by Lowes. Pella has volunteered to reinstall the window for me at no cost, as well as upgrading the latches on all the others. Great customer service Pella!

I am not going to have enough space to write, the experience I had with this company. They are horrible from the CEO whom did not care for the three letter I sent him to the sales person and the regional manager for the Monroe area in CT. Whatever offer they may have 50% off and low interest rate financing it's not worth all the aggravation. They have very low quality products. I just had door installed which were too small, and the frame is already cracked and the winter is not over. It has not been six months since these doors were installed. STAY AWAY!!!

We purchased and had installed Pella 350 series windows with simulated panes to replace old wooden windows on our farmhouse and wanted to at least keep some of the feeling of the old style. 2 years later we are still very pleased and are purchasing several more for use in our kitchen. Not sure what the trouble people have been having - wonder if it is the installation?

Got a large French door and a large picture window from Pella in 2004. Both of them are leaking bad. They said the warranty has already expire, so we have to pay for the door and the installation. Pella doors are very expensive and their quality is so bad that they should not be in business. Their services are also terrible. Don't buy their products because they don't stand behind their products.

I have purchased front door of my house and asked him to provide all glass frame, bottom plate in gold. He kept promising that he will put Gold Plated sheet, Gold Plated base and Glass with Gold Background. But wrote down Glass with siIver and all other stuff in Gold. Totally Mismatch, I paid $4000 and got wrong and ugly looking front door. I complained about that and manager called me and started asking me to pay $400 to change the Glass. It was their fault and not ours. But being a nice customer I paid full amount at the time of installation, but after sales service is very bad. I WILL NOT RECOMMEND YOU GUYS to BUY PELLA DOORS. THEY are BIG TIME CHEATERS. Sales person gives you wrong information and then the whole thing starts. I should have checked the reviews prior to buying this product. Feeling bad to write these reviews but I am big time cheated by these scammers.

Built our dream house in 2003... lots and lots of windows (35, many of them paired). We weren't sold on Pella windows but our contractor was, so we deferred to him (kickback?). First problem was that any time there was any type of humidity, you could see round marks probably made by suction devices during the manufacturing. After many phone calls, Pella rep came and used a polish on the windows. 2012 had to have two paired casement windows replaced due to water damage/rot. Of course, not simply a matter of replacing the windows as siding etc had to be redone ($5000.00).

The doors are very nice and service on them is good, but the quality of the built in blinds was a mistake. We've had nothing but problems with them falling down on their own and some with not going down all the way after putting them up. The rubber chain type thing that makes them open and close must wear out thus causing them not to work right.

We had a sliding glass door replaced with a French door. Beautiful door but after installing we noticed it drug on our carpet which finally left a black mark on our carpet. My husband showed this to a Pella rep and all he told my husband it was too late to do anything about it now! It is really hard to raise and lower the blinds, and gets condensation in the blind area on one side.

Spent $15k on new windows and door wall. 1st rain, they leaked. Dan **, Auburn Hills Michigan sales, said not their issue. No help solving. No support. Simply sold the windows and moved on.

I am so glad that consumers are writing about their experiences and dissatisfaction with Pella. I had to have my front entry door replaced 3 times and sidelights twice. Measurements were incorrect when the new door came, the second door was wrong color and did not match side lights and now my third door the fibreglass has faded badly. I also had my large living room windows replaced with new Pella at the same time the entry door and sidelights were done. The installation is, in my opinion, inferior. The windows creaks and makes noises when you press your hand lightly against it. There appears to be a lack of quality control in the once thought to be a superior product. I would not recommend Pella, in fact I wouldn't even give it a one star. Their prices are higher than most competing companies and the service is moderate.

Two years ago, installed double door, side lights, blinds between the double panes. The blinds were fussy from the start. The door knob never worked right and Pella sent out a person to fix it, but it still is fussy. The blinds were used a few times then broke. The sting leaders are frayed and broken, blinds are sagging. Pella was contacted 6 months ago and they called back. Never got a person out to us.

Most of the Pella windows in my home are rotting. Probably all of them (waiting for inspection to be sure). I built my home in 2007 and windows were the single largest purchase ($20,000). I bought from Pella because I trusted the name. After reading all the internet complaints it appears there is a class action lawsuit against Pella. Really??? I thought I purchased a top of the line product from a trusted company. I have called Pella and they are sending someone out. I hope my experience is better than the ones I'm reading about here.

I might as well be brief. My experience of a poor product is just like everyone else's. Replaced a 50+ year old window. Wish I had it back. It wasn't leaking. Thought I might save some energy with a new one. Heart sick, worked and saved up money, 5000 dollars. What a waste. They changed seals. Still ice on inside, no not high humidity. What a lame excuse. Do not buy Pella!!!

I am doing some remodeling and had a French door that needed to be replaced going out to my pool. My contractor recommended Pella and everyone has heard of Pella so I agreed to use Pella. Since we were replacing one door, we decided to replace a matching French door and one other single door going out to the pool area. We placed the order in October of 2016 and I think it took 10 weeks for the doors to come in. Both of the French doors were to be identical. Both doors active on both sets. All three doors are the same height. Pella has someone from their company come out and do the measurements because we want to make sure the order is correct.

Pella aluminum clad wood doors have a serious design flaw. All wood windows and doors need to be inspected and caulked, or painted regularly. It is impossible to inspect the clad wood doors. Furthermore, Pella's main selling point is that the doors never need to be painted or caulked. Our doors have leaked between the cladding and the glass. We had no idea there was a problem until the bottom of one door had rotted through to the inside. By the time the damage became evident the doors were past the warranty period. The local Pella representative sent a salesman who gave a verbal estimate of $8400 to replace the door! Although I have asked a number of times I have not been able to get any sort of a written contract with a firm commitment.

I had brought two storm doors from Lowe's in 2014. I called on 12/30/2016 about my storm door when I raise the window down the net inside the window would come out on the sides. Now let me remind you I had two of these door. No small children. A rep came out from Pella put another stream in the door. He said sometime it comes out if kids push on it well I have no small kids. He put it in about a month later it started again the one at the front door I had never had a problem not even now just this side door I said it must be defective.

I have 3 Pella sliding doors, which I installed when I built my home in 1998. In August of this year I noticed that the veneer on the lower door panel was bubbling, interfering with the sliding of the door. I removed the veneer and found that the wood panel behind it was completely rotted. Given the extent of the damage it must have started sometime ago because of a faulty seal but it was not apparent until this year. Pella claimed that since I failed to report the damage during the warranty period they would not repair the door. I provided a picture of the damage and explained I could not report this hidden damage could until it became apparent in August '16. They offered to replace it for over $2000, and since the nature of the damage in the photo was apparent offered to waive the inspection fee of $125 to confirm the damage. So much for standing behind your product.

I had a $4000 fiberglass door wall installed by Pella last year. The installation took over 6 months to complete! They did not measure properly and it took months to get in installed. At the end the installation was okay but the door does not perform. Water condensates on the door frame and even ice forms. This is a horrible product and should not be sold. Pella says they installed it properly and will not honor their warranty. I had the humidity levels checked and they are low. No water condensates on the glass, only the door frame indicating the door frame is not insulated and defective. Pella is difficult to deal with and expensive! I thought I would get a top of the line product. I did not. The salesman disappeared after he got his money. Never heard from him. I would recommend Pella to my worst enemy. Don't buy Pella. They will not help you. This has been a nightmare!

We placed an order for Pella windows and door on October 1st. Unfortunately, I lost my job, hence we called up Pella on October 4th and cancelled the order. (Installation was to be done on November 14th.) The lady who attended the call confirmed the cancellation. Payment was thru a loan from Wells Fargo. Yesterday, (November 14th) we received an invoice from Wells Fargo for first installment?! When we called Wells Fargo, we were told Pella never informed Wells Fargo about the cancellation.

I had to write something since I bought Pella in 2007 with the built in shades. I bought burgundy colored and some type of synthetic plastic material. They are wonderful. Maybe it helps that the installation man was very good. I have a very old house and previously I had to constantly clean the blinds. They said I would have to clean inside occasionally and there is a way but they are sealed so well that I haven't had to dust the inside. It has been 8 years. They still look nice and the bright burgundy colored has not faded. So nice to not have to buy or clean blinds (they are built in). I am buying more if they still have them.

We begin to notice that when it rain, the water somehow made into our home (via our patio door) onto our hardwood floors in our main family room. We knew that the old builder grade basic patio door had to be replaced. With a sense of urgency, we discussed getting a new door immediately so that our hardwood floors did not sustain any water damage which would have presented a whole new set of problems. I consulted with two different window/door companies in the DFW metroplex and we selected Pella. We met with Peter (sales consultant) and ultimately chose Pella because they had a nice selection of contemporary style patio doors - just what we were looking for. Now, that part of the process went extremely smoothly and our order was placed and we were excited. The "BIG" installation day comes (Friday, 2 Sep 2016).

Pella warranties their product but not the installation due to defect. We purchased entry doors for our home and are on our third set of replacement panels. The doors have been leaking since day one causing me to have to replace our entire front sill. It costs me out of my pocket an excess of $5K to replace and repair my porch. The decorative glass windows within the door frame have fallen due to product defect, TWICE. The third time they replaced the panels the glass on the active panel leaked as if the window was open in the first rain. On top of it the two panels are different colors and Pella says they are within threshold and will not warrant replacement.

We completely redid our home and replaced every window and door with Pella products - when the location was on Route 10 in Morris Plains. 2 bay windows have never worked, are rotting, foggy, don't open. The rep from Pella told us to use silicon spray. Worse decision to use Pella windows. We are spending a tremendous amount of money to replace them with Anderson windows, from a fabulous Anderson representative. RUN from Pella.