Pella Reviews

We had a great experience with the Pella team from beginning to end. The sales advisor worked with us to accommodate specific requests, the installation guys were amazing, and the painters who finished final details were first rate. We’re very happy with our experience and would recommend Pella.

I am a return customer with Pella after spending $10K on new living room windows in 2024. My experience at that time was excellent and certainly commensurate with the quality and expense of Pella windows. I had a Pella rep come out the day of the install to do a QI check and another one came to inspect the inside once touch ups were done. That is the customer service that I expect. The following year, in 2025, I had a kitchen window installed. I was happy with the window and with the installers but no one from Pella every came out to check the workmanship on the window. I provided this feedback in an earlier survey and the sales guy called me and basically said that Pella only does random follow-up on their window installs. In my mind this is not an acceptable answer, and now I question whether I will ever be a return customer.

Ordered all new windows. They arrived on schedule and were installed over 2 days. Work was done neatly and efficiently. We are now into the really cold part of the year and the difference is noticeable. The temperature is more even, and the furnace doesn't kick on as much. All in all, very satisfied.

In general we are pleased with the window that was installed by Pella. However we wished that it had been fully operational the first time around. Since some heavy rains hit us right after the installation, we noticed some water in the track, coming from the outside. It took 3 different visits by technicians to address the issue and all is well now. We do like the look of the window, how it behaves and the way it operates. We might have some future projects and we will consider using Pella again.

Spent a lot of money on bedroom windows. They look great but when it was snowy and freezing out, I had ice build up and water on them. My old windows didn't do this! Very unhappy. Have appointment soon for someone to come out. Will not consider ordering more windows until this gets solved.

We really appreciated our sales person and purchasing experience, and we enjoy our new door and the updated look of our home. The quality compared to the money spent doesn't quite align, and we had to have service come twice after installation for repairs. The black door chips almost instantly, with chips already present on install, and the sprayed paint can be seen between the window panes which wasn't expected for that price point. I am fearful of how the doors appearance will hold up over time and with regular use.

Excellent from first contact to completion and follow up. Professional. Polite. Beautiful windows and doors. Installation process was neat and clean. Expert workmanship. No drafts. Energy bills $200 @ month savings. Work completed in the agreed upon time. No delays.

We had two sliding glass doors replaced with picture windows and the remaining sliding glass door replaced with a Pella sliding door. Knee walls were built requiring stucco and wallboard. All work was excellent. All the subcontractors were professional and did outstanding work.

I had 8 windows and a sliding glass door replaced by Pella. I am very satisfied with the quality of the products and the actual installation process, but I am quite dissatisfied with many other aspects of the experience. First off, the time between the order (when my 50% down payment was collected) to the installation was over 2 and a half months - this length of time is unacceptable. Second, once my money had changed hands, the attention of my salesman left a lot to be desired (very slow to respond to phone messages and emails). Third, Pella missed the agreed upon installation date which caused a lot of consternation on my part as I had to reschedule several other personal and business activities around Pella's inability to schedule properly. The installation delay was apparently the result of the warehouse pulling the incorrect materials for my order (more on the warehouse's ineptitude to come).

They were very professional and did for the most part an excellent job. There was an issue with the interior wood that got overlooked and was pine instead of oak. Also the sliding door was installed without the 3/4” filler on the bottom with them having to come back and fix those two areas. After all is said and done we very pleased with the installation.

We have been extremely pleased with all aspects of our purchase and installation of our patio door: showroom personnel, sales, installers, and service techs. All have been professional, courteous, and helpful in all aspects of our experience with Pella.

Robert **, the representative of Pella who came to our home, was informative, knowledgeable and quite helpful. The lead installer, Francisco, was also quite informative and helpful. The installation was done on time, neatly and efficiently. Both Robert and the lead installer went out of their way to be helpful. If this is evidence of who Pella hires, then you will not go wrong by having your windows installed by them. I strongly recommend them.

From the initial discussion about a new patio door to the finished install, everything through Pella was a pleasant experience. Abbey helped us find an option that worked well within our budget as well as making sure the style complemented our space.

Both times I have worked with the organization I have had pleasurable installation teams and everyone was committed to making sure everything was working properly. It's nice to have a team of people who take pride in working together to assure the job is completed.

We purchased three sliders and three double-hung windows from Pella and their people were knowledgeable and easy to talk to. It took about a month for the windows to be installed and it went well. No problems. I've been very happy with the windows and they're good quality.

Had our windows and patio door installed in the spring of 2024. The windows are fine but had them back a number of times for the screen doors on the patio, still don't work right. Service person said it's a design flaw. The slides that are suppose to hold the screen door in place, one won't go in the other comes out after a few times opening the other door. The door side, the piece that suppose to keep the door from slamming continues to come loose. Keep buying bigger screws but can only go so big. Major disappointment in produce and service.

We ordered windows for our framed house. We sent the house plans with the window dimensions and they ordered bigger windows. They claim it is the contractor and framers fault. They have not offered any settlement. We now have to pay for extra labor to install the windows.

Sales representative answered all my questions in an expert manner. Installers were prompt. Very neat and clean. Efficient and professional in their work. Very courteous. One of the windows received had a damaged part on arrival, and the lead worker called and had a replacement part delivered the same day.

I love the Pella crew. They absolutely were wonderful. All the people that came to the house were exceptional. They were very courteous and they explained themselves very well. The windows are perfect, as well. I'm 10,000% satisfied. I would recommend them to everybody. The price is a little high. But for what they did, how they did the job plus, it has a lifetime warranty, it's worth it.

We had Pella in our house, and when we needed to replace some stuff, we decided to be consistent and go with Pella again. The rep came to our house and did a consultation. She was friendly and responsive. Then the installers came out on the day they were scheduled. They were respectful, and it was really fast and easy. We replaced the sash of two windows and then we got a brand-new window. We love it. I wish I could replace all of my windows. They are on the pricier side, but that they're worth it 'cause they have great quality and customer service.

Working with Pella was easy, and their installers were very, very good people. We got French doors and the windows are crank-style. Our old ones were leaky and deteriorating. We did the replacement in several different time periods, and the timeline was always short. It was just a week or less. The install was great and the quality of the items was excellent.

We needed to replace our storm windows. I was pretty much done with my own research and I knew what I was getting. We're not planning on living in our house for the next 30 years, so we didn't need the super best wooden or metal windows. We chose vinyl because that would outlast us while we're here.

I am a builder and I've used Pella in the past and always had good luck with it. We had some windows that we needed to be replaced so we went with them. They sent a representative out and talked to me about our needs and what we expected and what we wanted to do. He was positive and seemed to know what he was talking about.

I had to replace Pella windows in a house that I bought. The process took six weeks. It was done really well. The only thing that was frustrating is we took some shades down for install. And then, we went to put them back up, I saw the framing of the replacement windows were an eighth of an inch too small. So I had some blinds that I couldn't put back up.

We put in Pella windows and doors in early 2000s. They were excellent windows. You could not hear any noise outside. They worked very well. When we ordered the windows, we put in the blinds in between, but after so many years, the sun rotted the strings to the sliding glass door. We weren't able to undo them, and we weren't able to open the blinds up anymore. So, we stayed like that for a long time. For our sliding, they had put on a screen that was a rollaway. But it got ripped just a few years ago. When I called Pella to see if we could fix this, they had said no. They don't make those doors anymore or the windows that we have. They only make a different line. We had to replace the sliding glass door. Now, this one is also excellent. It's made even better than the first one that we have in there.

My experience with Pella was awful. They pushed back my install date the morning of the install and they pushed it back a month. But they didn't even tell me about it until after they were supposed to be here. I asked them to just do something for me, a tiny discount, just any good business would do, but they told me no. When they came here a month later, the project manager wouldn't even look at me because he was upset that I was upset. But I bought three doors and the quality of the doors is great.

Pella is a top-notch company with good quality products. I’m from Iowa and the factory of Pella isn't very far from me. The salesmen were very courteous and kind. I like the quality of their windows, too. We put in two sliders and three windows. It took three weeks and we didn’t have any problems with the installation. They came, did the work and cleaned up after themselves.

Pella was more local to the area and they're bigger than what I thought. So, I went with them. My salesperson came out and did the estimate. But once he got the sale, I never heard from him again. When I had questions and concerns, he would not reach out. I had to contact somebody else. She was in a different department, but she was amazing. I was not even her client and she helped me more than the original salesperson.

I had double-pane slider windows installed by Pella and it went great. They contacted us beforehand with a scheduled date and made sure that we had payment in full prior. It was very easy talking to them. Then they came and put the windows in. It took three weeks and it was quality work. It is a little bit more costly, but I think that you get a very good product for what you pay.

I was told Pella was the best. I had them do our French doors and it took them four to six weeks. They were great. They're expensive, but they're worth it. I love it.

We used Pella in our vacation home in Santa Fe and my wife liked them, so we used them again here in Texas for about 90 windows in the entire house. Communication with them was excellent. We had a month to plan and then they gave us some instructions, and it took them about four days to do it all. They came on a Monday and it was finished by Thursday. However, it's not inexpensive. But I always believe you get what you pay for. So if you want quality, you're gonna have to buck up for it. We were very pleased with the entire experience.

I would give 0 if I could. Pella installers put 20 plus nails in my trim that I paid extra money for. So, after they have been to the house so many times the wood is still not the right color. I have to call them once a week and it have been the worst I have ever seen. I will not pay them another penny till they fix all this. I WOULD NEVER BUY PELLA WINDOWS!!

I’ve now had every window in my home replaced by Pella and have been completely satisfied with the professionalism, timeliness, and courtesy of each and everyone that was involved in the installations. However there was a problem with the first install, which I complained about from the beginning. It took me 2 years of complaints to finally have the problem solved. The problem was beautifully taken care of right after my last installation.

I purchased a sliding glass door from Pella. The price is a little more, but you definitely get the better quality with it. The installation went smooth. It was done in four hours. They did really good work, which is another reason I went directly through Pella instead of Lowe's. The install process was much better through Pella.

The people at Pella were nice, but I don't think the quality of work was very good. They did some sloppy work that I didn't like. They threw some screws out in the grass in my driveway and didn't pick them up. They also pulled up with a diesel truck that leaked a puddle of oil in my driveway. They backed it off but they didn't clean up the mess.

We had Pella windows in the Wisconsin house so we chose them for their reliability. But we had a number of interactions that were really bad here in North Carolina. It took a month when they put in the front door and to get the lock so that I could actually use the key. They kept saying it's a new system. I'd been dealing with an administrator and she'd say she had to get permission from her boss. It was incredibly frustrating. In my view, having paid almost $30,000 for a door and side lights, it should be a priority for me to be able to open and close my door properly. It was about a month before it was resolved.

These Pella Windows provide good insulation. No leaks or drafts. Were there supposed to be screens included? There's no summer screens. The black outer frames look good. Bugs and birds bounce off the glass. No harm came to these creatures.

I had been thinking about replacing my double-hung windows since my windows were original to the house from ‘83. I heard good things about Pella. A representative came and measured the windows, and did some paperwork after I decided to do it. It took maybe a couple hours. She sent me a text telling me when they'd come out to remeasure the windows to be sure that she had done everything right.

I had windows installed by Pella. The windows are great quality. The sales process leaves a little to be desired. I have nothing against the sales guy, because he was personable and knowledgeable. He did the measurements. I told him I did not wanna do the interior trim, and he just said, “Yeah, yeah, yeah.” He didn’t disagree and say, “We can’t do it that way.” When it came to the install, it’s not how I wanted it to work. I had to pull out all of the interior trim. It cost me a lot more money than I was led to believe. It was quite expensive.

The price was good compared to other companies and the customer service was great. Our house had drafty doors and windows, so we needed new ones. A salesperson came and gave us the best option. To be fair, our house is custom, and we knew that we needed to match it, so there weren't too many options. But Pella was very easy to work with and financing was easy. It all went very smoothly for us, and we had quite a big project. The people were very friendly, prompt, professional, and responsive. The installation was quick and easy.

The Pella windows are above average. However, it could have been better if Pella authorized the employees doing the work, but it's all subcontracted out so they lose control.

The quality of the Pella was excellent. The installation and customer service was very good.

Pella installed the original windows in our house. That's the reason why when it came to replace my casement window I just went with them. This is the third window I've had replaced. I called their Buffalo office and told them what I needed. They sent out a service person, and we talked about the replacement. The biggest issue I had was it took so long, three months, to get a window out because they had to make it. The installation went well and it was quick. Overall, everything was fine. I was very happy with what I got.

I purchased a Pella door that was a new tester product. Because of that, the price point was more favorable. Now the cost went up since it has become a standard product. It’s only been installed for a few months, but we're happy with it so far.

Pella is a good, solid company. I've seen their product in a lot of different places and they always look very nice and professionally installed. They're also not as expensive as another company that we looked at. The representatives were always very professional in their approach and easy to talk to.

My experience has been excellent with Pella in North Carolina. I first had Window World and looked at Andersen. I wasn’t entirely happy with the window replaced by Window World and there was no follow-up from them. Andersen was expensive and I couldn’t afford it. It was different with Pella. I talked to Chris and we went through my windows. He assessed them and addressed my concerns. He gave me numbers that I could digest in phases. I was engaged in the conversation and I felt he could be trusted. I went with them because of Chris and his knowledge, the price point, and the financing.

The installer ordered and installed different windows than I had agreed to in my contract. I was potentially agreeable to the change given the price adjustment that was offered, however the installer failed to put in insulation per the installation notes and the windows are very drafty in the winter. The installation manager came to inspect the job but I have not had any followup for over two weeks. I'm also dissatisfied with the exterior caulking as it looks sloppy and unprofessional. I believe the windows to be of good quality, and the sales rep has been good to work with, but I'm still awaiting final resolution. It is possible they may offer a satisfactory solution, but I have been waiting for a few months now.

I am posting this review as a warning of the ridiculously high price of replacement parts for Pella products. We purchased a Pella patio door with between the glass blinds about 10 years ago. Recently one of the door blinds broke. I contacted Pella looking to purchase a new blind and they said it would take 4-6 weeks just to get a price quote. Mind you this was a stock patio door, not custom. After 6 weeks I contacted Pella again and they finally quoted me a price of $972 for a new blind. This blind is nothing special other than the simple drive mechanism to adjust the blinds. I emailed Pella asking why the price is so high, no response.

During the revision of the quote, Sale Rep knew about my application of the Ontario Greener Loan and the requirement of the Energy Star. He didn't consider this requirement and I installed windows that Ontario Greener Loan rejected and the loan was not 100% full deposit. I lost a 0% free interest loan. The crew of installation was very good - outstanding.

Love the new Pella windows. We love the style. Sales guy and installation crew were all super. Only concern is that last fall after the new patio door was installed we noticed a rather large number of flies getting into our condo. We spend the winter in Texas so we have not had adequate time to figure out exactly how they are getting in. We won't be back to Wisconsin until June so we will figure it out then.

Great job and very professional. Everything looks and works great. Quality doors. Staff arrived on time and cleaned everything up before they left. The composition of the heavier doors makes it feel a little warmer in my sunroom. They are well insulated. I was given receipt to file with my taxes for a rebate.

My windows and doors were installed in Sept.. Since then I have had numerous issues and outstanding items to be completed. First before my project started, the PM assigned didn’t call me but rather emailed me about my order delivery 1 week before receiving it. Questions I asked answers were emailed to me. I called him and explained my expectations for communication to be over the phone. After repeated attempts to communicate with him and that he only assigned 1 person to install 28 windows and 5 doors. Was irresponsible and asked to have another PM assigned. The installation went on for 2.5 weeks and I had to take additional time off work to be at home. Delays for for materials like the trim that was delivered late and the right lengths for my 9 DT doors were not provided. In Nov., I experienced leaks in my patio door and 2 of my windows. One in the great room And 1 in the upstairs bedroom.

We have replaced every window in our house except the basement windows with your products. They will be next. We also replaced the sliding glass door with your product. My only regret is that I wish I knew ahead of time that we needed triple pane glass for the sliding glass door. The double pane Pella 250 sliding glass door with the blinds between the glass is far below my expectations for keeping out the cold. I wish I would have known that before we purchased and installed that door. I would have done otherwise.

I told the sales team I did not want double hung, yet they drop from the top and I have to get on a ladder with helper to close & lock the window. I am 67 and live alone. Window unusable. I have 34 windows. I will go with Marvin.

Seth reached out to us one day. I was expecting my plumber but he was very professional and knowledgeable that what he offered us we knew we had to change our old dated windows. The crew that came to install were great with some obstacles they encountered and corrected. My new windows are gorgeous.

Very expensive. Great quality. Install was satisfactory & the sales rep was helpful. But $10k for 6' slider is crazy. My house was built in 1991 and I've replaced quite a few windows and sliders. For the cost they should have a better warranty or at least a sizeable discount for replacement.

I worked with Jerry and he was helpful and professional. Lots of options that fit my vision. He provided me a timeline on the order and it was accurate and fair. The installation was fast and well done. I’m glad I made the investment and decided to go with Pella. My door is gorgeous.

The doors arrived on time and the installation was done expertly by Koba and his team. Our home is over 100 years old and the colour of the replacement front door was a very close match to the existing wood trim, so that the new door looks like it was always a part of the house. The back door provided extra light and was much better insulated than the existing door.

The windows were installed in a timely manner, They were installed before cold weather and I am already feeling the difference. The interior doors no longer rattle when the wind is blowing outside. Travis was very helpful in getting the order processed and installation set up. I am very pleased with the service and product.

Good service, arrived day and time as requested. Installers were great. Needed the service department for a small part, they were very good and helpful. Very happy with our new window, especially during this cold weather. We have had Pella windows in our home for years and just now having minor issues with the blinds in the windows. Pella makes a window that lasts. Actually, windows have lasted so long I cannot get replacement parts.

Patio door was to be stained but when workmen were going to install, after they removed the old one, the new door was not stained so could not be installed. Pella resolved the problem within 3 days when initially we thought it would be a week and a half with the opening for our patio door walled up. The installation team was great and we love our patio door so all is good.

Front double doors installed on 10-6-25. Noticed air gape and called. Two different service personel came out and there is still and issue with the gape. I am STILL and waiting for issue to be fixed. Many, Many calls and emails. I will stop payments and go to court if need be. I have spent other 25K on windows and doors with Pella.

Upon arrival the installer noted that one window was damaged and placed a reorder for the window (no fuss, no muss, just easy). Therefore I really like our installer(s). But it took several weeks to get a replacement and then scheduled to have it installed. After the install was completed, the windows looked great and work well. 2 windows were sound deadening and 1 windows near a staircase needed to be tempered glass. All the windows look great and work well.

Ian was very helpful in helping us choose our windows, and Shane was incredibly efficient at installing the windows. We love our new windows. The wind was gusting to 60 mph last night, and we were all cozy and tight. The price was very reasonable, and Ian worked with us to stay within our budget and still accomplish our goals.

I have been a customer of Power Windows for 10 years with decaying windows for five years, waiting for repairs. Now, since they have merged with Pella, they did replace five of the seven windows that were decaying. But when I informed them of the two windows they missed. I was informed that I would have to pay for the replacement of the last two windows. These windows are supposed to be under a lifetime warranty. I will not refer anyone to this company and I will never purchase anything else from this company again.

Hi, I order windows and doors for my house over 75K from Pella window and door at 464 Main Street Avenue, Norwalk CT at September. The orderig process was smooth, the salesperson Corey was very helpful. I was told that I was going to receive 2 deliveries for my order. The first delivery come and they were missing one of my windows, they had dropped it off to wrong vender.

I run a dehumidifier in my house with low humidity. My Pella windows still get condensation on the interior room side of the windows when it's cold. My SoftLite windows never had this problem. Do not recommend buying Pella windows.

Windows are poorly designed, Bugs nest between the frame and casing. Most windows leak after 10 to 12 years causing a black rot on inside frame. Do not buy these windows. The windows are hard to clean and wood rot is common.

I purchased and installed a Pella sliding patio door in July 2025. In august 2025 I reported to Pella that the moulding of the sliding door was coming off. Pella sent a technician out and he recommended replacing the panel since it was a brand new door that shouldn't have that defect. I didn't hear back from Pella except to confirm the technician's finding and ask if I wouldn't prefer returning it to Lowe's. "No, it's not like a toaster or something that I can just put in my backseat and do an exchange."

After installing some expensive Pella windows for my terrace, my wife wanted a matching set of French doors. The doors were installed correctly, but they wouldn't close correctly, so they couldn't lock. For months we waited for the Pella service people to make repeated service calls. One resulted in the glass being completely shattered; yet it still took months more until a replacement door was delivered. The whole thing required lots of extra installation costs. I could have saved on the original costs and the headaches we went through had I opted for a different brand with better service.

**I’m still trying to resolve this issue so I’ll update when more information comes available.** In summary, in March 2025 I invited a Pella sales professional who works if the manufacturer. We sat down went through the sales process resulting in me purchasing eleven windows that are wood windows lifestyle series four awning and remainder casement windows. The salesman was very nice however made several errors in the process of getting me what I want by not getting information into the computer and into the sales contract.

The windows are fine, but I can't get them clean...have tried everything, including a professional washing...the window guys complained about the inability to get rid of thew streaks ...the windows had the Pella sticker, so I believe them to be genuine. Any suggestions. House was built 2 years ago. Do not have a window-specific receipt.

Heartbreaking Experience with Pella / Gunton – No Accountability, No Integrity. We chose Pella / Gunton Corporation for two window replacements at our home in Solon, Ohio, trusting their promise of exceptional quality and customer service. Instead, we were left with water pouring through our kitchen ceiling just six days after installation — directly under our daughter’s bedroom window.

Terrible experience! Avoid this company. Pella of Austin came out to match existing Pella windows for a client and when window arrived weeks later, it was wrong style and with no accountability from salesperson or Pella management. I've tried to resolve this issue with them and no calls back as promised and or resolution, just a flip response from salesperson Phil, "live with the wrong window" or "buy new one"! As a designer and Realtor for past twenty years, I've never seen anything like this. Will never work Pella again!

We love how Curtis ** from Brookfield location came out and gave us a quote on our windows. He took time to talk about all the different types and looks that they have. I can't wait for the windows to go in.

Pella window seems great at first, but as time goes by, they are the worst windows for a long term investment. I contacted the Pella warranty department 7 years ago, when my windows were not that many years old, about windows that would no longer open. They would open about 1/4” then stop. I found this very worrisome for my son’s room since he is on the second floor and a window would be his emergency exit. Pella refused to get back in touch with me. I was in direct contact with a rep who had been out to my house too and put me in touch with the warranty department. No matter how many times I emailed, nothing happened. I was finally able to reach a rep this year and of course, they told me my windows are out of warranty but they would be happy to send someone out.

The door delivered was the door we ordered. We are very happy with the looks and color of the door and trim. We had Pella install the door. They did a very professional job, taking all the packing and scrap material. We are disappointed the dead lock mechanism broke within a couple of months and the screen was installed with a 1/3" gap at the bottom where bugs can get in. We contacted Pella and a technician is coming ina couple of days to correct these issues.

I was a Pella customer for more than 40 years having Pella windows and doors installed in 2 different homes. However, my recent experience with the company has convinced me to never deal with them again. In 2014 I had a new sliding exterior door installed. Less than 6 years later the finish began to wear off the exterior handle. I contacted Pella and after much fighting with them, they finally sent a replacement handle. That was during Covid and I just did not get around to installing the handle.

Terrible product and worse service. We had an outside door rot on the bottom. They had to replace it based on the warranty. They replaced it with a door that didn’t fit perfectly into the door frame and it started to fail again on the inside of the fixed window blind. I contacted them and they said that is no longer under warranty because the warranty on a new replacement door is ONLY 2 YEARS!!! Stand behind your crap products probably made in China or wherever they are made. Never will buy Pella again.😡

My installation date was January 22, 2024. I am in the middle of arbitration with them. It has been a nightmare beyond belief. I decided to check the reviews online to see if anything has changed. It appears they still are horrible. I have been suspicious since they quickly raised their score in June 2024 from 1 star to 3.8. The windows themselves are dangerous and filthy. The lift edge rubbed my finger raw so I can't use that window. In complete honesty I have been unable to use any of the windows or door. The other windows are black in the seams when they should be white with an unexplained odd looking dirt. There is caulking missing around the exterior door.

It all went so well. Salesman came out, date of installation given, installation team arrived on exact date and finished earlier on next day. To me that was seamless. Very nice installation team and they seemed very experienced. We have had our windows for two months now and they look very nice. With winter around the corner that will be the true test. Will see if heat bill goes down.

Had 2 windows that had glass breakage that needed repaired. Windows were originally installed over 20 years ago. Getting ahold of service department took over 3 months to get a repair order in and then one of the 2 windows took over 3 months to get installed. They had to remake it twice because of being wrong size. Even after having the serial number from original build and photos and measurements from the install crew the first time of install. Also notice overall quality of wood window has drastically declined. Glue in joints oozing out not cleaned up. Wood joints not even. Overall pine wood quality poor, mismatch and heavy grain. Pella price is outrageously high for this poor quality and service. Will never do business with Pella again!!

I had gotten quotes from four different companies. I like Pella’s product. And the price was what made me go with them. They did a sliding patio door, and I’m happy with the quality. The installers came in and did it fairly quick, but it wasn’t like it was a rush. They did it right. And they cleaned up afterwards and did not leave a mess. So, I was  happy with the installation as well.

We had a very good experience with Pella. Some companies say they're gonna come and they don’t, but Pella wasn't like that. They actually came and gave me a quote. The guy that came out explained everything and seemed knowledgeable. The installation went very smoothly. They installed a big sliding glass door with a window on top for me. They're more expensive than other companies, but we’re happy with the workmanship and quality of the door.

I recently had a contractor install a new Pella door system for my brand new patio. In the rear, with installation came its setbacks and the door did not come with a screen. As thought it would so I had to besides paying what I paid for the door had to buy a screen for another 400.00. So I dealt with Pella Direct and had a screen ordered from them.

The job isn't finished. The men who came to install the door were friendly, polite and professional and they explained all about the door operation after it was installed. They also told me that someone would contact me about coming to stain the unfinished wood around the frame. The next day I received a text informing me that the person would be in contact with me about coming to stain the unfinished wood. Then I forgot about it. Weeks later, I realized no one followed-up so I tried replying to the text and got an "unable to connect" message. Then I tried contacting Mike, the man who scheduled the original door installation and I left a message. I didn't get a reply. Then, not knowing what else to do, I left a message for Jamie, the salesperson for the order. No reply. If someone would get back to me and give me a can of the stain, I'll finish the staining myself. Or just give me the brand/color of the stain.

I purchased two windows from Pella and had a great experience. The representative was nice, knowledgeable, and helpful, and the installation went easy. The windows itself are high quality.

We had a good experience with Pella. We went with them because of the name and the quality that we knew from it years ago. We ended up getting four picture windows because there were eight windows that were double-hung, and we wanted to change those out to four big picture windows that kind of overlooked the area. So, it was nice.

We were replacing our Pella windows. The rep told us when they were going to be out there, and they came when they said they did. We would recommend them.

Like the casement window and sliding door. Would have preferred they didn't leave little black marks all over the exterior trim. Must've been from some tool, as they were all the same size. The 2 installers would've maybe done better if they hadn't stood out front talking to other guys for a good long while on a very HOT day.

Let me begin by saying if Pella is the premiere product and experience in the window industry, the industry is doomed. Your sales and installation personnel are exemplary. Their abilities, product knowledge, friendliness, respect, and work ethic are top notch. You couldn't find a better representation of yourselves than these people. And THAT is where the pleasant part of the experience ends. From the moment the installation began, it was a debacle. NO ONE should have to pay your exorbitant prices, to be treated the way we have.

The cladding on the outside of some of the windows is sloppy. Vertical members are asymmetrical--the left and right sides do not line up. The horizontal base on at least one of the windows is bowed outward and is not flush. Inside, the installation caused cracks in the painted window frames, which should have been caulked, but were not. I have purchased, and had installed 16 Pella windows over the years, and by far this was the sloppiest work to date.

I was impressed with the crews rough opening preparation, installation and the finished product. My comments are based on a comparison of window installation that was performed by a Lowe's team a year earlier. I had to have them removed and reinstalled by another team from Lowe's window division. The city inspector agreed with me that the windows were not ordered correctly and not installed properly.

I was very pleasantly surprised with the whole experience. I was kept apprised of the schedule and on progress on my windows. I was contacted about the actual installation and prep work prior to it. On the day of the installation, the crew arrived on time and did a very good job during the installation and clean up also. They finished the job on schedule.

We had Pella windows in previous home and were quite pleased. The installer was incredible. He was very meticulous and only wanted perfection. He succeeded. Professional, polite and personable. Our expectations were exceeded. We have checked with other providers and confidence in their sales staff left us with no other options. Pella windows were our best choice.

I love Pella windows. I replaced the 40 year old Pellas with the same high-quality wood Pellas. My farmhouse gridded window panes and I do not like the way traditional screens obscure the beauty of the windows so I opted for the integrated screens. There are two options, the Reserve is the more expensive and higher quality which I chose for the public rooms. For back of the house rooms and private areas, I opted for the Lifestyle option. Love them!

Now that I have used the door for a while I noticed that the brushes on the screen door are falling out. Do you have a different screen door that doesn’t have brushes but has a solid frame that slides. I like to open my glass door and not have to worry about mice getting in my house.

Arranging for an estimate was very easy, and the salesman promptly arranged a visit to our house. He was quite knowledgeable. The delivery time was well within the projection. The installers were excellent. They knew exactly what to do and coordinated their tasks so the job went quickly. They were also pleasant guys to have in our house.

Very positive experience. Everyone from Pella were great to work with. I highly recommend Pella to anyone. Installers were great very knowledgeable and were considerate of our home. The windows are built well and we have appreciated everything Pella provided for installation. The customer service department and scheduling kept us informed and communicated with us through the whole process.

When sales arrived I told them that the wall 2 windows and one door may need to be replaced. Same when the guy showed up to size everything. Showed both that the wall moves side to side on the door frame. I was told they would cut out what would need to be replaced and added a couple hundred dollars to the bill. Install day I was told after a window was already removed that it would cost 4k to rebuild the wall in order to have the warranty. Called project manager and was told there is nothing they can do other than install new window and I’d have to reschedule after wall is replaced.

Pella Windows committed fraud they would not let me see the contract I was signing until the day of install. The salesman didn’t put anything in the contract that I asked for installed one door and two windows for $30,000. They have been harassing me yelling at me, came to my house, slamming doors, demanding money a horrible experience. One of the windows installed, does not open or close. They installed the broken window, they never fix the broken window, I have been Harassed bullied by the company. They keep calling me threatening me send me to collections. Twice a already paid them $15,000 and I will not pay the remaining balance since anything. They installed wasn’t not correct.

The install team worked quickly and happily, even in the rain. I was very impressed at the quick turn around as well, from when I signed the contract to getting install scheduled. The windows are beautiful and a huge upgrade for our house! It was also helpful in the sales process for Frank to have explained and demonstrated how the insulated glass works.

Efficient removal of old and installation of new windows. New windows pre-painted to match the internal paint on frames/walls. No particular problems with debris or clean-up. Demonstration of function done. Expensive, but very nice and well-functioning windows.

I would have given 5 stars all around but the fact that no one followed up with me with a one on one in person meet to check on how the install went and if I have any problems with the windows. After spending $100K on the windows, Surveys just don't cut it for me. Thank You.

We had 1/2 our windows replaced by Pella last fall. That was a good experience and we like their products enough that we had them come back this summer and replace all the rest of the windows. From start to finish, the process was easy and everyone we encountered was thoroughly professional.

Tuesday, September 23, 2025. We are extremely happy to write this review. From start to finish, the process with Pella was “excellent”. The team was friendly, meticulous, professional and most importantly, super efficient. Not to mention, great value for money!!! We couldn’t be happier with our new windows and doors. The Quinn Family, Des Peres, Missouri.

Very poor between sales and production. This is the second time we've had problems with sales ordering the wrong product/color. The first time we had to pay out of pocket to have window painted and the second time we had to re order window. Pella's order docs resemble Apple user agreements with more stuff that the customer doesn't need yet they can't get the colors right DESPITE being shown THEIR windows right next to the new ones we were ordering! You have to pay full price before installation and then when Pella screws up, you have to go through it all again. Maddening! Installation crew is great probably because they subcontract it! Seek other alternatives before considering Pella!

2nd attempt to fix door, still has white marks (30+). J channels still not connected, patio door still has problems. Door locked the installer out of the house, he had 2 go through garage to get in and out and fix problem, door handle, crooked, gummy marks on front and rear doors, I had to point it out, spit on his fingers to smooth out caulk (I watched as he did it.). Licked fingers to rub off residue on door. I guess someone else is coming again to fix patio door. He said they would call, not holding my breath for that. Never seen such incompetence, still not happy. I took video of him trying to fix door, he didn't know what was wrong.

The entire experience working with Pella's sales, measurers, installers, etc. was positive and professional. Communication from Pella was consistent and timely. We took advantage of a 0% financing promotion and the communication from the third party was well within the start of the loan so there were no issues. We are thrilled with our new windows and doors and strongly recommend Pella Windows and Doors.

I really like Pella products and the workmanship is very good. I've had all my windows replaced. This most recent project was plagued with shipping problems involving two delays due to damages to a door. I know it will be perfect when it has been completed. Pella always has high standards.

I have Pella windows throughout my whole house, and recently, I replaced some of them. Pella's customer service reps and installers were excellent. But afterwards, when I said I had a problem, I couldn't get through. Then, I told them that one of the windows wasn't opening right and they said they'd send somebody out right away. They said they'd contact me but nobody did. So I kept calling. Then, I went to my sales guy and told him that they need to get somebody out here to fix the window.

We were very happy with the service and the installation of our Pella product. Our experience was very good.

Our entire house had Pella windows. So, when we needed to replace one of them, we went with Pella. The quality of the window we recently got seemed the same as the previous three we purchased from them. It's a picture window over the kitchen sink, and it has two smaller casement windows on the side that open. The price for the window was pretty high, but reasonable.

I decided to get new windows because my windows were dated. I had an initial consultation with someone named Jody from Pella. She had a model of what their windows look like and the materials that they're made out of. She was here for about two hours and went through all of the options that they offer. I had one consultation from Renewal by Andersen as well. As far as the quality, it’s pretty much the same. It's just Renewal by Andersen quoted me $36,000 and Pella quoted me at a little under $17,000. We went with Pella and got basic windows. When you unlock them and you slide them up a little bit, it has the option to lay the window out flat, so you can clean the inside of it. The installation was super fast. They did it all in one day. They took out my old windows, put in the new ones. They used caulk all around them. We opted to do our own window trim instead of having them do that. The windows look better now. It's very nice. It also makes it super easy, especially with having kids.

Pella installed a sliding door in my house. The customer service I received when setting up the service was very good, and the installation team was prompt and professional.

I went to the home show and ended up purchasing a door from Pella. First, they were supposed to come install it. Then they said that the installer was on vacation after I had a date and took off from work. So, they pushed it back. Then the guy came and said he didn't realize that the door was so big, so he didn't have a big enough truck. So, he only brought one door, then he had to come back again. Then he came back to install the screen door and the front door. They installed it, but they designed it the wrong way. So now I'm waiting for a new screen door to come and I got to wait a month for that. They got to give me a whole new screen door because they put the pump right under the doorknob to the screen door and it was supposed to be reversed, plus the doorknob is loose.

Pella is the best windows you can purchase. I had a unique situation where my windows have a cherry wood border around them, and Pella was the only one that were kind enough to give me that cherry wood color. I really like the Pella windows too. I really like the design, and they stand by a nice warranty. I've had about nine windows installed. The quality is top-notch. I'm really, really happy with the results in my situation where the stain was a little hard to match. I really liked the people that installed my windows too. They were really, really good. I liked the sales people too. They have a really good group of people that were helpful and gave really good guidance. These windows are exceptional. I wish they were a little lower in price, but I expected to pay a premium price.

The intallation of the new windows was very smooth. They came in, did their job, and got out of here. They did 19 windows and it took them roughly a day and half to finish the job. It was awesome. The windows have great quality. Pella was the best.

Pella has replaced windows in our house. I had windows replaced again recently and my experience was excellent. The installers were very good.

I've used Pella in the past. Their presentation was awesome. This time around I got two interior doors and the installation took almost four hours.

I had a neighbor who worked for Pella years ago. So, I decided to work with them. I bought one door and four windows. They're the the crank-out kind. They installed the windows, then a storm came. So they had to come back a couple weeks later to install the door. I worked out a plan with previous windows with Pella's rep, and both of us spaced it, so we did not install the right size windows that were to be installed according to the plan for our house. So, I'm just as much at fault as he is, so that was really upsetting because now, these windows don't match our house. Ideally, we would redo them. But they're way too expensive, so we're stuck now.

It was our first time doing business with Pella and they were great. They were easy to get a hold of, provided great communication, and were punctual and professional. The rep we worked with was very knowledgeable and personable as well. We had five double hung windows installed.

My son had Pella windows put in and I liked what they did. I got six windows and one door from Pella. I like that they have five years free financing. The presentation that they did was good. I was very comfortable. Also, I was very happy with the installation. But they didn't show me anything about leaning in and most of them were crank-out.

I needed a patio door, and I didn't have a storm door. So, I got two doors from Pella and they are good quality. I don't have any complaints and I would recommend them.

It was very interesting how the installation people were supposed to call before they came but they didn't, and they came very, very early in the morning. I don't love being in my pajamas when I have to greet somebody. That's not ideal. They didn't ring the bell when they arrived. The only reason I really saw that they were even there was because I was letting my dog out. I did not expect them quite that early. But overall, I was pleased with my experience.

We had windows changed out. We purchased the Pella windows over the phone, and then we finished it online. Customer service was good. The installation team was very hardworking. It was a tough job and the conditions were pretty brutal. It was a 100-degree-day-plus and they were in the sun most of the time. So I appreciated all of the hard work.

Ordered 3 windows, 2 doors. One window came 2x the size ordered. They wanted to cut the house to fit it. Slider came reversed. Had to reorder. Storm door installed upside down and all hardware fell off 3 days after install. Caulked over drainage system on windows. 2nd slider manufactured wrong so can’t use kick lock also had install deficiencies. Hardware has fallen off storm for the 5th time now. Trim pulling away from house. Can’t get anyone at corporate to respond. Only good thing is customer service in my area has been very responsive. Buyer beware. All work by Pella not 2nd party.

We bought several Pella products in 2019: a sliding glass patio door leading out to a deck area, a front door, and a door between the house and garage. Just a few years later, in 2023, we decided to put an addition on our house-a four season porch. Since the sliding glass patio door was just a few years old, we were planning on reusing it as a door in between the new porch and deck. However, the builders discovered the area below and around the Pella patio door had moisture damage due to the door not being installed correctly. According to our builder, it was missing the flange and there were trim nails through the face of the jamb causing leak and aesthetic issues.

We ordered a set of French doors and a single door to replace doors that leaked in the 2024 hurricanes. When the doors were finally installed, there were and still are multiple screw holes around the frame of each of the doors that were supposed to be filled in to finish them. It is months later and it still has yet to be done. When I call, I get transferred from sales to service then back to sales then back to service. When I email I get one response then nothing further. When I tried the customer service texting service, they referred me to sales who then sent me to service. I would not recommend Pella for any of your window or door needs.

On 23 May 2025 Pella’s sales representative, sold us replacement casement and slider windows. We emphasized that our requirement was to minimize the installed frame width and maximize the glass area. Pella’s representative assured us the frame width for the Pella casement windows would be VERY SIMILAR to our existing, and well less than 1 inch more that our existing window 2.25 inch frames.

I will never buy Pella windows again. They have horrible customer service. New windows came in defective, the rubber sealed around the glass came in messed up and they would not guarantee them, they pretty much said tough luck, You're on your own. What horrible customer service that is so I would recommend against buying any, if they cannot stand behind their product why would you want to buy their product. After I made my complaint it took many, many days for anyone to respond back to me and when they did they were not friendly or helpful. They also wanted to send a Pella rep out but charge me $195 service call. Why should I have to pay $195 for brand new windows when they come in defective. Terrible customer service.

Purchased new premium windows and doors in 2005 for my home. The aluminum cladding has failed and the wood inside the doors has rotted to the leaking point. Our lifetime warranty was denied due to the class action lawsuit ending in 2023. Pella quoted $54000.00 for uninstalled replacements. "Fool me once...". All my new buildings will avoid Pella products.

With any high-price, allegedly high-quality product, you expect longevity, reliability, some assurance that should something go wrong you can get parts and repairs down the road - even self-pay after warranty expires. At least I did. For the second time a panel of costly French doors has shattered - a sign of poor design, I think. The first time Pella managed to replace the glass. Now they say no parts are available and referred me to a third party who "might" help me. Does this person know how to install with the gas layer between panes? Who knows? And how the heck can you just stop making parts for an expensive product and not warn the prior purchasers? I have reached out to the new CEO for some help and will edit this review if I get some. But here's my review of Pella windows and doors: DON'T!

I never write reviews, but this time I need to make public aware of how Pella works. They do not stand by their products. They are scammers and only care about closing the sale. When you try to call the their customer service, you are only for hours. We have a window that is defected and they will not replace it. Listen I can write a 2 page review, but I don't want to waste my time. This process has been going on for months. I want to let the public know, do not I stress do not buy from Pella. You will waste your money. Go Andersen

Let me start by saying that I am a lifelong Pella customer. I upgraded my first home with (13) Pella windows and (3) Pella doors. This install was completed in (5) weeks after the initial order with no flaws whatsoever. I was 100% satisfied with the LOWE'S installation team. I decided to have a front door and storm door installed on a new house just for the sake of having a Pella product in my new house. I made the mistake of using Pella of NC and it was absolutely the worst experience I have encountered in my 35 years of home ownership dealing with all sorts of businesses and contract services. My order consisted of an exterior door and a storm door. If not for the excellent installation by Jimmy, I would rate Pella at ZERO STARS if possible. It took nearly 7 months to finally get the door and proper hardware installed due to damaged product, several re-orders, and a no-show by Pella on a scheduled installation.

We have enjoyed our Pella windows with between the glass miniblinds for 20+ years. But here's the catch. They don't have parts for when the blind systems eventually go bad. The parts we need are simple small plastic pieces (little rollers and "cradles" that are part of the string blind raise and lower mechanism) that I need for repairs but they are impossible to get from Pella or any secondary market sources. This means that we would have to replace entire windows to have working blinds again. It is clear that Pella is only interested in having us replace windows for thousands of dollars rather than stock parts to support their older windows. You can forget about repairs for their older products.

Stay away from them. Bunch of scammers. Bought my entry door and sliding door from Pella and claims lifetime warranty. Guess what, my entry door got broken and I called them. They said it's out of warranty. Lesson learned. I should have stayed with Andersen. Bought my window replacement from Andersen, it's now 20 years old and it works perfectly.

I just purchased and had installed $60,000 worth of Pella windows and doors. The two Reserve Triple Sliding doors have astragals that were cut too short and have a 3/8" gap at the top of both astragals. The appearance is very bad. I was told by the installers and the Pella reps that the astragals would be remanufactured and cut to the proper length. These are CUSTOM doors. My sales rep told me that standard pieces were mistakenly put into custom orders. Then when a Pella rep contacted me from Greensboro, NC, I was told the doors were designed this way. NO ONE is taking responsibility and making the effort to get the astragals remade and installed. These doors and windows were installed the week of June 2-6, 2025.

Brent ** (salesman) came to my home on June 2nd. In my 31 yrs living here, I've had many demonstrations for many products and agreed to only 1. In a nutshell, I said yes within 1/2 an hour of his demonstration. Brent was great in every aspect. Easy to talk to, not at all pushy, answered all my questions thoroughly, and though I am spending more than I would have liked to, Brent gave me so much confidence in the product that I decided to go with the extra expense. The title of my review is "Step One". I will review each step till the end. Thanks Brent for a 5 star first step!!!

May 22, 2025 - one star review. I am very unhappy with this company, with customer service, with their product and with their overall responsiveness. I invited Pella Windows and Doors Northwest (Bothell, WA) to come to my home after seeing an ad about their company and products. On the afternoon of the appointment, two representatives of Pella came to my home. The sales pitch was 'under a time limit' - in other words, in order to get a special price deal, the customer has to decide right then and there if they are going to purchase new windows and sign a contract before the salesperson leaves the home.

Pella windows are the best on the market. I have the architect line. I purchased directly via the Pella line thinking they would be installing the windows. They don't. There is a service fee each time they come out to make a repair to their work. They won't help you unless you are successful at reading the numbers etched into your windows. The 2 year installation warranty starts the day you order your windows, not the day they are installed. Service agents can be abrasive. I realize they are likely subContractors. When I suggested they hear what customers are told about how everything would be taken care of, they become upset. They don't understand or have empathy for the fact that their subContractors just made installation mistakes. Pella would be even better if they offered and delivered a 6 months post installation checkup to make sure their customers, who are paying top dollar, are satisfied. Pella is the best in my opinion.

We've owned Pella windows and doors for many years. In the past it was a little slow getting service but it worked out in the end. Now it's impossible to get service and almost impossible to talk to anyone. I've tried for almost a month now and can't get my doors serviced. I've tried calling and sitting on hold forever and also visiting their product support online. I would NEVER buy another Pella product again!

We go to a local winery who are friends of ours, and they had the Pella guy there getting a quote. I asked for his card and about six months later I called him and he came out. The presentation was awesome. It was more like, “Just give me the number and leave.” It didn’t feel like a timeshare salesman. The guy was awesome.

My old door wore out. Pella offered the most and had everything we need. The installers came on time, cleaned up and did everything I could have asked them to do. They measured and put a two-panel patio door in. It was seamless and I’m very happy with the quality. They took care of everything from start to finish that I didn’t have to worry about hiring a contractor. I didn’t expect to pay that much but overall, Pella’s a good choice.

Most houses today are built wonderfully but they charge a million dollars. They put stock doors on them and you’re going to spend around 30% to make them what you like. When we bought the house, it had a stock door on it. I got a front door and a side door with screen from Pella. We went with them because they have good quality. It's pricier than we would want to spend but once your door is in and you forget about the price. There were a few issues that we had and they came back and they solved them.

I had problems with the first installation of my windows, so they had to redo it. They were installed so tightly that I couldn’t open them, and they weren’t plumb. The doors didn’t shut all the way, and I thought I could have done this poorly.

I saw an advertisement, and then I searched the internet and read about it. I watched a few videos, and then I decided. I bought about 13 casement windows. Once they were here, it took about three days. I really like them. They're very easy to operate. I can open them easily. The screen is already in it, so I can open the windows. I don't have to worry about bugs or anything coming in there. They lock very nicely, and the noise outside is hardly noticeable. There's no draft either. So I think they shut very tightly. So I like that about it. The salesman was very good. He explained everything clearly, was very courteous, and was very well-prepared. They gave everything that they promised. The only thing that I noticed and I talked to them about or reported, was that in some of the windows, you don't see any noticeable markings that say these are Pella windows. It's in different places, and in some places I don't see it. So I wondered about that. I sort of asked them why such an expensive good window doesn't have the Pella signature. I'm very satisfied. The service was very good. They're expensive, but I would rate them high.

Pella’s sales rep was really thorough, and techs were friendly and professional. Installation was way faster than I thought it was going to be. When I spotted an issue with a window that was installed, they fixed it. My only frustration would be that, on the day of installation, it was potentially going to rain later in the day, so they were moving really rapidly. There were a couple of windows where the caulking was gapping, even though it was just installed.

My homeowner’s association approved the casement windows from Pella. When they did the presentation, the experience was nice. Installation was very nice, and the installers did a great job. It took them four days to do it. Pella, however, is expensive. But, overall, it is a good experience.

I decided to check for new windows because my house is 20 years old. And I chose Pella because there aren't many people where I live who do it. And the installation went fine. What I got are vinyl windows, and they’re of good quality.

Pella had the type of window that we wanted. The presentation was good. It was quick and easy. We knew what we wanted after the presentation ended. The installation happened all in one day. A crew of guys got there really early in the morning and they were finished by 4:00. I had five front windows installed and the quality was to my expectations. I have recommended Pella to others.

We needed to replace the seal on our front door that was starting to come off, and some windows in the bathroom needed replacement. Because of that, we chose Pella since it was convenient and the financing was right. So far, the windows seem like good quality, and I haven’t had any issues with them. In fact, we recommended Pella to friends, and they had an installation done as well.

Pella was a good company to work with, they did a fine job, and the end product was nice. The guy who did the presentation was thorough and informative. Installation was okay. The foreman wasn't professional, was a little aggressive, so he wasn't my favorite person. They found some wires, didn't know what they were for, and he just wanted to cut through them. He called me on the phone, and I told him we needed to figure out first what they were for, and he just went ahead and cut them anyway. They turned out to be hollow tubing, so it was fine and they got the job done. But it could have been a big deal.

Pella put my windows in 2014 or 2015. This time we had a follow-up because the frame rotted at the bottom of the window. They said the wood can’t be replaced because it’s the framing and they just replace the windows. I didn’t see it at first because it was painted. When the paint started to sink in that section, about 3 inches, I noticed it and put my thumb on it and saw that it was rotted. It’s right where it’s glued together, like a seam in the piece of the wood at the bottom.

I have Pella windows already installed, and I liked the product, but they were very old. So, we just replaced those with new ones. And the installers were very good. They were nice and skilled. And the quality was terrific. The turnaround time was a little bit slow, but other than that, it was seamless. And I still have more windows to put in, so I’ll probably be getting back to them for that.

I didn’t want a vinyl window and there’s only a couple of companies that offer non-vinyl. The guy from Pella was professional. I wanted to enlarge a couple of window openings, and I needed to change a double window into a sliding door which involves masonry work. He wasn’t fazed by any of that and was really familiar with all of those processes. Pella subcontract all their installations to small businesses. Mine took around three days. And then there was the masonry team that was before the actual window install and that went smoothly.

We wanted a quality window, and we had a fairly easy job. We had Andersen 30-year-old windows, and the Pella replacement was the perfect fit. The process was easy, so we chose them. It was about an hour visit to the house, explaining the process, the product, and the timeline. We purchased on June 6th, and we installed the first week of August. The installation was easy and very quick.

We wanted to update the look of the house, and we had dry rot in one of the old windows. I chose between Pella and Andersen and went with Pella. The sales rep was fine and not pushy, and he presented me with options.

They did a good job for me. I had bought some Pella windows previously, so I went with them again. They came out for a site survey, paid attention to what I asked them to do, and gave me a quote. They handled the survey professionally. It was not cheap, but I feel like I received reasonable value.

The salesman was nice, but he told the only door that would fit was the most expensive door. So no options of various prices are styles, but told, you are getting our best door. Hmm. Don't want most expensive door. That's Crazy expensive. $12,000! Outrageous.

In December 2024 I called the local Houston Pella office to report a problem with one of my windows - the internal shade would not raise/lower properly. So far, I have paid Pella $488 for consultation and "repair". As of today (April 7) the window shade is not working. I am now awaiting a call to schedule yet another visit from Pella. It took me 7 months to build this house. We are now approaching half this time to repair one window!

At the beginning of my purchase of Pella Windows, I was very happy. Now that I have had the windows for several years when things start going wrong, I’m very disappointed and would not recommend their service ever again. This past winter has been a cold one and inside my windows there were about an inch thick of ice. in my large bathroom and my one bedroom. The other window windows had moisture around it but no ice problem. I called my sales rep Dan, and he told me to contact the customer service. I did call them, but they wanted to charge me $195 to come out to look at them.

We paid $8000 for a picture window. 6 months later we noticed water leaking through. Then today we had a moderate rain in the middle of the day and watched the rain leak through. We took videos and photos and called customer service only to be told that they only do sales not service.

We have 6 double hung Pella windows installed in 97/98. Of the 12 panes total, 4 have literally dissolve in place. The wood has rotted away and the aluminum clad has fallen into the yard. From the pictures it is obvious that one window is sliding down in the frame because there is not enough of the window pane left to hold the glass in place.

I had a Pella slider before, and I also have Andersen, but after looking at both, I preferred the Pella door. They were very similar, but Pella offered a lifetime warranty on the workmanship and handled the installation themselves. With Andersen, I had to use an independent installer and didn’t get a lifetime warranty. The doors look very similar, but there was just something different about the Pella that I liked better.

I had a good experience with Pella. Everything was fantastic, and I'm happy with my door. Truthfully, I chose Pella because they were offering deferred payment and interest. That was the main reason. Master Seal didn’t even offer that. Pella offered almost a year of deferred payment and deferred interest, which was appealing to me. So, I got my door redone right away, and I’m going to pay my first payment in April, right before the interest kicks in. That is fantastic because I needed it, but I didn't have the money right then because this stuff is not cheap.

I just needed new windows. We had a huge, old window from the 1960s that was worn out and didn’t hold heat or keep the cold out. It was very drafty. I had five new windows set up as a bow window, and it looks very nice.

Don't bother spending extra on Pella windows for the warranty, they don't honor it. I had 2 windows break recently, the only two of many in my house that had condensation between the panes for a year or so. They claimed both breaks were from an external force, but they were in the middle of the night in a private backyard in front of a motion light that didn't go off, with no sign of impact. Their "experts" made the determination and there is nothing you can do but replace for over $900.

The interaction with the representative from Pella was good as well as the quality of the windows. We did notice the way that the piping was done to seal the window was a little sloppy and lumpy. When we pointed it out, they made sure to fix it.

We’ve purchased windows and doors from Pella over the years because of their price and quality. We’ve used the same company, and all of our interactions have always been good. Every time we need doors or windows, we’ve gone back to the same ones. The experience has always been pretty good, except one that’s not great. The installers are very clean and clean up after themselves. If we have any issues, they come back right away and take care of it.

I purchased windows from Pella. I chose them because of the price, quality, and appearance. And my interaction with the representative was good. I didn’t have any problems. And the windows have been good so far, but we’re only a couple of months out. But it’s never about the window. It’s about the installation of the window. The window can be the best in the world, but if it’s not installed properly and correctly, that’s your problem.

Pella had better value than going through a competitor, and they had a lifetime warranty on the door. The quality of the job was mostly good. The installation team was friendly enough, but they were a little bit rushed trying to get out before the end of the day. They actually left a furring strip unpainted on the bottom between the door and the tiled foyer. They did a couple of touch-ups on the painting around the door, but only because I pointed it out before they had to leave.

We’d had some windows put in before that didn’t really stand up, so we went to Pella this time. My husband picked them because he thought it was a good window. They’re expensive, but they're wonderful windows and I’m pleased.

I purchased a door with vinyl instead of wood from Pella. The sales visit was fine. It took about six weeks for the door to come after we ordered them. Then the installer put it in one day. It works and doesn’t run off the track. The cost was pretty high, but the quality was good.

Our order was not delivered in the time frame that Pella gave. The first delay was "manufacturing" damaged the picture window and had to "go to the back of the line" so other orders would not be delayed. That is not how manufacturing works. The second delay was something else. When the (contracted installers by Pella) installed the windows, the trim split very easily when they nailed them. So now we have patched trim, it looks cheap. Some of the were windows were measured too short, so we have smaller windows with a lot of spray foam. The installers also trimmed a room we did not want the trim on, as we had custom oak trim we tried to use. Because of that, we had to go several months without trim on two windows, the kitchen and the dining room. We were told by the local dealer they didn't have any extra trim or people to finish the job.

I recently used Pella Windows and Doors for an installation back in July. Overall, the experience was satisfactory, particularly during the consultation process, which I would rate highly. However, there was one issue that stood out. After scheduling my door installation, I saw a commercial offering a window at half price with a door purchase. I inquired about this offer, but it never materialized. Although I decided to let it go, it would have been nice to receive the discount as advertised. Regarding the product itself, the quality of the installed door has been fine, and I have no complaints in that area.

I recently replaced my very old windows, dating back to the 1960s, with Pella Windows and Doors. The original windows were thin and significantly impacted our heating bills and comfort during winter. After some research, I chose Pella for its balance of quality and price.

2 degrees F outside, 11 degrees F inside with ice. What else can I say? Installed by Pella's contractor. They look good inside and out and seem to be aging ok, but the thermal performance of these windows is dismal.

Florida Home Owner Keystone Heights Fl. BUY BEWARE. - I had a contract for 23 windows and two doors installed in my home. The contract was for $44,000.00. - Contract awarded in 2023. - Took 4 months before work started. - Windows are manufactured in mid west. Program management was in Orlando Fl. And Installation was in Jacksonville Fl. - Install crew #1 showed up. Could not speak English. No uniforms. Smoking eating and disorganized. Did not use install approved procedure package., did not comply with Oshua standards regulations required for lead paint, knocked holes in my plaster, left cigar and cigarette in yard, eating and talking on cell phones while working. Installed a broken window. - Director of install notified would not come out to observe, program manager would not form out to the install.

I chose to use Pella Windows and Doors for my home mainly due to their reputation for high quality, as affirmed by my neighbors who also have their products. The installation team was exceedingly professional and completed the job swiftly. They arrived on time and ensured that everything was tidy before they left. My interactions with Pella’s customer service were also positive. A consultant checked in to ensure the installation was proceeding as expected, and I worked closely with Gina from sales, who was wonderful in helping to order and set up my doors. Overall, I am very satisfied with the quality of the doors installed and I plan to call them again when I need to replace my windows.

I recently had windows installed by Pella. My sister recommended them. The overall experience was quite positive.

I recently decided to replace the windows in my 20-year-old home with Pella Windows and Doors due to their age and some becoming cloudy. We undertook a comprehensive remodeling of the house, so updating the windows was well overdue. We replaced around 60 windows, and Pella did an amazing job with the installation. The Pella team was very efficient, completing the installation in a time frame that was quicker than initially quoted, which we deeply appreciated given the exposure of the house to outside elements. The quality of the windows is excellent—they’re beautiful and greatly enhance the look of our home.