Pella Reviews

I had a Pella slider before, and I also have Andersen, but after looking at both, I preferred the Pella door. They were very similar, but Pella offered a lifetime warranty on the workmanship and handled the installation themselves. With Andersen, I had to use an independent installer and didn’t get a lifetime warranty. The doors look very similar, but there was just something different about the Pella that I liked better.

I had a good experience with Pella. Everything was fantastic, and I'm happy with my door. Truthfully, I chose Pella because they were offering deferred payment and interest. That was the main reason. Master Seal didn’t even offer that. Pella offered almost a year of deferred payment and deferred interest, which was appealing to me. So, I got my door redone right away, and I’m going to pay my first payment in April, right before the interest kicks in. That is fantastic because I needed it, but I didn't have the money right then because this stuff is not cheap.

I just needed new windows. We had a huge, old window from the 1960s that was worn out and didn’t hold heat or keep the cold out. It was very drafty. I had five new windows set up as a bow window, and it looks very nice.

Don't bother spending extra on Pella windows for the warranty, they don't honor it. I had 2 windows break recently, the only two of many in my house that had condensation between the panes for a year or so. They claimed both breaks were from an external force, but they were in the middle of the night in a private backyard in front of a motion light that didn't go off, with no sign of impact. Their "experts" made the determination and there is nothing you can do but replace for over $900.

The interaction with the representative from Pella was good as well as the quality of the windows. We did notice the way that the piping was done to seal the window was a little sloppy and lumpy. When we pointed it out, they made sure to fix it.

We’ve purchased windows and doors from Pella over the years because of their price and quality. We’ve used the same company, and all of our interactions have always been good. Every time we need doors or windows, we’ve gone back to the same ones. The experience has always been pretty good, except one that’s not great. The installers are very clean and clean up after themselves. If we have any issues, they come back right away and take care of it.

I purchased windows from Pella. I chose them because of the price, quality, and appearance. And my interaction with the representative was good. I didn’t have any problems. And the windows have been good so far, but we’re only a couple of months out. But it’s never about the window. It’s about the installation of the window. The window can be the best in the world, but if it’s not installed properly and correctly, that’s your problem.

Pella had better value than going through a competitor, and they had a lifetime warranty on the door. The quality of the job was mostly good. The installation team was friendly enough, but they were a little bit rushed trying to get out before the end of the day. They actually left a furring strip unpainted on the bottom between the door and the tiled foyer. They did a couple of touch-ups on the painting around the door, but only because I pointed it out before they had to leave.

We’d had some windows put in before that didn’t really stand up, so we went to Pella this time. My husband picked them because he thought it was a good window. They’re expensive, but they're wonderful windows and I’m pleased.

I purchased a door with vinyl instead of wood from Pella. The sales visit was fine. It took about six weeks for the door to come after we ordered them. Then the installer put it in one day. It works and doesn’t run off the track. The cost was pretty high, but the quality was good.

Our order was not delivered in the time frame that Pella gave. The first delay was "manufacturing" damaged the picture window and had to "go to the back of the line" so other orders would not be delayed. That is not how manufacturing works. The second delay was something else. When the (contracted installers by Pella) installed the windows, the trim split very easily when they nailed them. So now we have patched trim, it looks cheap. Some of the were windows were measured too short, so we have smaller windows with a lot of spray foam. The installers also trimmed a room we did not want the trim on, as we had custom oak trim we tried to use. Because of that, we had to go several months without trim on two windows, the kitchen and the dining room. We were told by the local dealer they didn't have any extra trim or people to finish the job.

I recently used Pella Windows and Doors for an installation back in July. Overall, the experience was satisfactory, particularly during the consultation process, which I would rate highly. However, there was one issue that stood out. After scheduling my door installation, I saw a commercial offering a window at half price with a door purchase. I inquired about this offer, but it never materialized. Although I decided to let it go, it would have been nice to receive the discount as advertised. Regarding the product itself, the quality of the installed door has been fine, and I have no complaints in that area.

I recently replaced my very old windows, dating back to the 1960s, with Pella Windows and Doors. The original windows were thin and significantly impacted our heating bills and comfort during winter. After some research, I chose Pella for its balance of quality and price.

2 degrees F outside, 11 degrees F inside with ice. What else can I say? Installed by Pella's contractor. They look good inside and out and seem to be aging ok, but the thermal performance of these windows is dismal.

Florida Home Owner Keystone Heights Fl. BUY BEWARE. - I had a contract for 23 windows and two doors installed in my home. The contract was for $44,000.00. - Contract awarded in 2023. - Took 4 months before work started. - Windows are manufactured in mid west. Program management was in Orlando Fl. And Installation was in Jacksonville Fl. - Install crew #1 showed up. Could not speak English. No uniforms. Smoking eating and disorganized. Did not use install approved procedure package., did not comply with Oshua standards regulations required for lead paint, knocked holes in my plaster, left cigar and cigarette in yard, eating and talking on cell phones while working. Installed a broken window. - Director of install notified would not come out to observe, program manager would not form out to the install.

I have neighbors who have Pella windows, and I knew it was high quality. Start to finish, it was really good. There was a lady I worked with in sales to get the stuff ordered and set up, and there was someone who came by to make sure the job was going okay. They were both great. The installation team was professional and very fast. I'm very happy with the windows.

My sister had used Pella, so I decided to go with them. The sales representative did a good job. They served us real good, and the installation team did a wonderful job. The quality seems really good, and the windows are very nice. The price was good. It was decent. I will recommend them to other people.

Our house is about 20 years old, and we’ve done a lot of remodeling. We remodeled the entire home except for the windows. The windows were old, some were cloudy, and it was time to get them replaced. We replaced about 60 windows and doors with Pella.

Pella Windows was great. I put in Pella windows in my last home, before I moved here. So, I’m very familiar with them, and I’ve also known them for quite a long time. And this time, I bought three more windows, and it will be my last time. I was thinking of doing some of my downstairs windows, too, but from the time we moved in a year ago until now, the price has gone way up, and I can’t do any more.

Pella is a great company. I know about their well-known quality of windows and you always hear about them. Their installers did a fantastic job when they came to install our windows. They answered any questions we had and cleaned everything up afterward.

My wife chose Pella. Both the consultation and installation went great and I'm very satisfied. In fact, I intend to call them back to have them install storm doors.

Ultimately, we wanted Pella because we got a quote from a different company that was way less than how much a Pella door would be, and Pella matched their price. We got a sliding door and windows from them. The consult guy was great. He wasn't gonna go until we said yes, so they came and we got a very good deal on the door. He was really informative and answered our questions. He wanted us to have a good experience with the company, and he was awesome. The guys who did the installation were great, too. They were super clean and really respectful of the rest of the house. I was most impressed with the installation because we had a funky door jamb and they worked really hard for us.

Pella is definitely expensive, but they did a good job and I got exactly what I wanted. This is actually the second time I’ve used them. The first time, I got eight windows done upstairs, and then when I did the first floor basement, it was nine windows and a sliding glass door.

I installed the front door of Pella Fiberglass in 2018. I liked the door but the door lever broken today (1/30/2025). I did not expect this kind of problem within 10 years. I may fix this but I want Pella to look this kind of quality issue for future quality improvement.

I requested a single hung Pella window with embedded screen AND I requested UV protection and energy efficiency etc. Paid $800 for 1 window and asked for the documentation to file for tax credit for energy efficient window and was told "this window does not pass energy star requirements". DISASTROUS. How can an $800 window, and this was not a large window and the embedded screen was an add-on, not meet energy star requirements?

We were in desperate need of a new door, and I already knew Pella because of the reputation of their products. We're in Iowa, and Pella is an Iowa company. Come to find out, it’s not a door made in Iowa, it was made by another manufacturer, so I was frustrated with that. The sales rep was okay. When he wrote the stuff down, we asked him where it was made because there were options. There were different doors made in different places and the one we chose happened to be one that wasn't made by Pella. There's a Pella dealer right here at Cedar Rapids and they don't do anything with the people who I was dealing with. I wanted to come to a showroom to look at doors, and they didn’t do that. And then, I was calling another part of the state who hired the crew, and the crew came from another part of the state. So, I was disappointed because that was confusing. But the guys that did the work were wonderful. They were very professional, efficient, and they did a little extra work that I asked them to do. We had some rotted wood and they replaced that.

We looked at a few places and Pella seemed to have the right product for us. We bought windows and the consultation when they went to my home went all right. Installation was very smooth, too. It was scheduled two weeks after purchase and everything worked really well. I'd absolutely recommend Pella.

We had one representative from Pella come in. They came over to the house and gave me information and samples. I had old windows and needed to replace them. The price was reasonable, and the quality of the samples was good.

I had Pella windows before, and so I needed to get the same kind. The quality of the installation team was fine, but prior to installation, my experience was not very good at all. I went ahead and signed the contract, but somehow, that did not get relayed to the people at Pella, and they kept calling me or emailing me saying I needed to sign the contract. I told the salesperson and he said he’d take care of it, but he wasn’t able to, and I thought that was unprofessional for Pella. Another thing is the price they charged for the windows was incredible. It cost me $11,000 basically to replace two windows. I would never get Pella again ‘cause that was totally out of the ballpark as far as I could see.

I built the house in 2000, and a couple of windows went crappy. Pella gave me a great price to replace them, and the windows are guaranteed for life. They did an incredible job. They put down some stuff on the walk and on the deck, so they didn't walk on the floors, so the house was cleaner when they left than when they came. I had Pella windows when I built the house myself 30 years ago. Love them. I bought all the expensive designer windows, and in a couple of places, I put the crappy Pro-Line builder windows, and after 20 something years they went and I replaced them.

Pella has good reputation. We purchased two outdoor doors, everything was fine, and they’re good quality doors. They just couldn't cut out the holes for me to get the combination lock that I wanted to install, so I had to pay someone to do that.

A friend recommended Pella. I looked into a few other window treatment specialists, but decided to go with them. They were running a promotion that time, and I also received a senior discount.

We ordered 6 Pella windows for our home. The first time they came to install the winners they left cracks in the seals. They did return. Now, as we are midway through winter, there is a stronger, colder draft than when we had our 1946 windows. I have called them repeatedly and each time I was told they would call me back with a date to come repair the draft. I have not heard back from them once. My energy bill was higher last month than it's been in the 11 years we have lived in this house. I would not rely on Pella for windows, doors or service.

I'm unpleasantly surprised thus far with Pella's windows. I recently purchased an awning set of Pella windows and they both have a reflective double glare with means that the windows are not properly aligned. I paid $1250 for just two awning windows and this is what I get. The rest of my house has Pella windows which are all fine, and this is what I get with new Pella windows?? Wow!!

I ordered a whole 4000 sq ft house of new Pella lifestyle windows and two Pella Reserve sliding glass doors and they all came visibly damaged. Every single item from them looked like a used old damaged product they were selling to me as new. I told them I wanted a refund and to return the windows but they said they would send all new sashes.

Thanks for my new Pella Windows with Thanks to Mr. Tim **, of Pella Windows, who carried out my order, from beginning to ending, ordering to installation, Mr. Tim ** executed a order, from alpha to omega, stated how my order would be carried out and that is exactly what occurred. I love my new Pella Windows, thankful for an outstanding/helpful Pella Windows gentleman. I wish I had done this order years ago! My home is enhanced by the my beautiful Pella Windows. The installation team left the new window installation area without any clean up needed by me.

Contracted for a $6800 front door. Was measured 3 times by two different installers. Two months later they attempted to install the door, but it was the wrong size. They ripped the trim off to determine this, causing about $100 in damages. A new door was ordered, after more extensive measurements, and another 3 months passed. This door too proved to be the wrong size, half an inch too short. They offered to caulk liberally but I passed on that, preferring an installation crew that can accurately measure a doorframe, after 5 attempts, and a door that actually fits. The door frame is still damaged from the first attempt. Pella wants a 70% cancellation fee, and the owner refuses to talk to me. I will be filing a lawsuit. Avoid Mountain View Pella in Colorado Springs.

Pella made three delivery promises and missed all three, not only failing to deliver as scheduled (while our contractor waited) but didn't even deliver the whole order. Then, before even delivering the first load, they asked for prepayment for the last load (we had already paid in advance more than half, as required). When confronted about their broken delivery promises, Pella simply referred us to their contract language. Our building project has been held up for weeks because of their failed delivery promises. Our costs have also increased as a result. While their product might be great, we would never recommend working with such an unreliable company whose only position is to fall back on their legal contract language. They should be embarrassed.

We purchased a Pella sliding door for our dining room. The original was cheap and the windows were not sealed and started to fog. So we purchased this sliding door from Lowe’s to replace the original. My complaint is that the cold wind that comes in between the two sliders during the winter is horrible! I can’t seal it off as the door is used to let the dogs out daily. I wish I would have known this prior to purchase. I probably would’ve gone with Anderson!

Something to keep in mind is Pella does not warranty replacement Sashes. The replacements will take on the warranty of the original window. It is also important to know if you purchase a house with Pella windows those warranties do not transfer. If you want to replace a sash with a warranty you are out of luck. If you want to replace a sash for a series that is no longer provided (example Designer Series) you are also out of luck as they no longer manufacture discontinued series.

I had Pella come to my home to make sure measurements for a door were correct, since my daughter was getting married in front if it, and my contractor didn't want to be responsible for any mistakes. They came, measured, we ordered the door (a French door leading out to our garden, cost thousands of dollars), the door arrived just before the wedding, and was smaller than the other doors it was supposed to match. My contractor had no choice but to install it since the wedding was upon us. We attempted to work with Pella to get some type of satisfaction but they blamed us for the mistake and that was that. I suspect different Pella showrooms have different approaches to quality - this was the Natick, MA showroom.

We purchased a new home in Pueblo, CO. It has Pella windows sold by Lowe's of Pueblo installed, with a one year warranty. Several of the windows developed leaks, with condensation between the panes in the first few months. We took photos and asked the builder for a warranty repair. The builder submitted the warranty claim to Pella, who then put up numerous roadblocks to getting the repairs done. For example, they demand videos, more photos, from inside and outside, etc. The Lowes Pella rep has already been to the home and verified the defective windows! I would NOT recommend Pella windows to anyone. They are poor quality and Pella does not back their warranty.

We went through Lowe's to order a Pella custom door. After being quoted 1-3 weeks, the final door was installed 6 months later. The picture attached is how the door was presented and installed. This is after installers had previously presented 2 other doors (not as ordered). There has been no compensation from Lowes or Pella. They have sent out a paint touch up kit which my family is now responsible to paint a brand new, nearly $4,000 door.

I chose the Pella Lifestyle window for my latest home and was very disappointed with the result. As a custom builder I had often used one of the more expensive Pella series, usually the Architect Series, and was always happy with the result. This time around I chose the Lifestyle for budgetary reasons. Sadly, this turned out to be a case of you get what you pay for. The fit and finish is not up to the standard I was accustomed to and quality control seems to have slipped in the production of the Lifestyle (unless quality control overall at Pella is not what it once was). I chose the simulated divided lite version of the Lifestyle assuming it would have a similar appearance to the Architect series - my mistake for not paying proper attention. Instead of the appropriated sized gray foam insert the Lifestyle has a skimpy bright aluminum spacer and the result looks not much better than a cheap applied grill model.

Nice salesman came to the house. When he left, my wife and I were positive that he said the installation would happen the third week in October, but later we received notification that it would happen the third week of November. Oh well. We lived with the old windows for almost 20 years, an extra month isn't that big of a deal. On November 21st they arrived and installed all of the windows. The installers said that they would be back the next day with the inspector and would finish the job. The stickers have to remain on the windows, the screws are all exposed, etc.. Then on the 22nd we waited and waited and waited.

I have been using Pella Windows for my projects for 21 years. Their products have a great warranty. We have also installed windows from other manufacturers but prefer Pella. From vinyl to aluminum-clad they can get what you need. They can be pricey but the longevity of the product means a lot. Thanks, Randy

Pella did a great job and cleaned up, and the workmanship was very, very neat. So when we needed doors for that house, we went back to Pella. Then we sold the house and moved to Kansas and the back door of the house that I moved into was sad. I called Pella again because I knew the product was good and I wanted the same door that I had put in when we were in Arkansas.

I needed new doors and the sales guy worked with my budget. There were lots of different options and I liked that the installers framed and did the trim. It was a complete door. They cleaned it up and I didn't have to get rid of my old doors which were the original ones in my trailer. They took everything. I’ve had the Pella door since summer and they shut great. There are no gaps. I got the door handles myself and the reps installed them. They don't stick and I don't have any problems opening and closing.

We built our house and the entire thing is Pella and we wanted windows to match. Our purchase had a total of 11 items. There were two doors and nine windows. Our experience was very easy. The rep came out and measured. We knew some needed to be replaced, but he checked everything over to see if there were any other problems and gave us advice on that. Then the order was made and payment was easy and then they were here.

I called Pella, then they scheduled an appointment and had a consultant come out to my property. They looked at the door I had and gave me recommendations based on what I needed for the entryway, then they gave me some product models to select. From there, I chose the options that I wanted then they put it in for an order and set up an install date. I got my install date and they came out and did a good job.

We had used Pella in the past. We used them again and their installers were very good. They were efficient. They got the job done.

Do Not EVER get Pella products! If you ever need service it takes 4 weeks for anyone to come out. THEN they get the order wrong and takes another 4 weeks.... Have not had a good experience with Pella service and Seriously WAY WAY overpriced products. On another note, couldn't believe they quoted me $10K for a door, and the same door at Lowe's is $500.... What is that?? I don't think so....

So, we bought his beautiful pelle storm door. To get right down to it. Weed eating "mildly" it kicked up a small pebble that completely shattered the glass. A tiny pebble!!! This is supposed to be a storm door. So, dumb ** me, I replace the glass. It happened a second time. No more. I took the remains of the door off my home and threw it away and said that's that. That's no storm door. If it can't handle a pebble it can't handle a storm. Stay as far away from this China made garbage as you possibly can.

My experience from the get go wasn’t good. Customer service awful. I got the hinged roll out type and our contractor was having trouble getting them to open and close correctly so someone from Pella came out and threatened to cancel our warranty. Now that they are 10 years old they are peeling. I called customer service and they offered to let me FaceTime someone with a charge to me but I told them I just needed touch up paint and they told me they don’t sell that and I could buy it anywhere. All of my windows peeled even under a covered porch. I don’t recommend pella.

Initial interaction and customer service was fantastic. Once I signed the contract, I was not able to get a response from the salesperson. The project manager assigned to us, haven’t heard from him since the only day we met. We were told 6-8 weeks, max 10….It has been 6 months. They finally installed some of the windows 3 weeks ago which look great. I cannot yet speak to quality. Nobody can tell me when the rest will be installed. Showroom is not helpful, all I’m told is “waiting on xyz.” Extremely disappointed. I do not recommend using Pella.

Absolute nightmare experience. Missed deadlines, broken products, worst communication I have ever experienced with a contractor. Read all the reviews before you go with Pella. Pella does not help you with the dealers, as they are independent, so you are in a bad position if things go wrong. Biggest mistake on this project was using Pella. I will NEVER EVER use Pella for anything in the future.

Pella's salesman was very good, and the experience of having the door put in was good. The workers were great. They were excellent men to work with. But we were very disappointed to find out the door was warped after they were gone. We were a little surprised that they couldn't tell that. But we had a supervisor from Lawrence who came. He helped us in the process of ordering a completely new door. That was not a good experience at all as it took forever, but they kept their word. They followed through with it. It made me feel very good that the supervisor came back down and was here on site as they were putting in the second door to make sure everything was alright. Now we have the second door and we are very happy with it.

I'm very satisfied with Pella. The rep answered all my questions, and it was good. He spoke perfect Kansas English and that was the main thing. If it had been a foreign voice, I'd hung up. The rep was a very good communicator. I bought a door, and it's excellent. Recently, the dead bolt lock thing came a little loose and rotated a bit, but it was an easy screwdriver fix.

They made me feel comfortable and answered my questions during my sales consultation. The installers also did a great job. They had it perfectly installed and all cleaned, and then I tried again to lock it but it wouldn't quite lock. They realized it needed another adjustment and they took it out, fixed it and redid it. It was perfect. I wish it was cheaper, though.

My experience with the Pella sales rep was good. This is an older home and I had brackets for the pull-down shades. I knew ahead of time they were supposed to have them all done and I forgot to tell the rep that there was one on there I couldn't get off. But it was no big deal. I just bought another one and put it on. They're good windows.

We looked at two companies and we took Pella because they were a little less money. They had a salesman come out and he did fine showing us the products and what he had to offer. It took the installers about a day to install each door. We had two different people come out and measured it and one of the doors they couldn't get to work. And so, they told me I'm just gonna be on my own. I had to find somebody else. And so, I was in that process and then, all of a sudden, they thought, "Well, we can just do it another way. You can change the whole brick opening so they can..." I'm a contractor, so I could do that.

I needed replacements windows, and we had Pella to start with. So, I got Pella replacements. Their rep was friendly, knowledgeable and helpful. These windows were for some of our rental apartments. So, I wasn't there but for a brief time. They had two crews to handle it and they removed the old windows and put in the new ones, and then did some touch-up painting. That's the one complaint I had. On some of the windows, it was a different color trim than the others. So, I ended up with windows that are not painted the right color on the outside and the trim around the window is different than the window itself.

I went with Pella for a better quality door. The rep was very helpful and the installation took less than a day, which was quick. If I had to buy another door, I'd get another Pella.

The sales agent of Pella came and explained everything thoroughly and it was a good experience. The windows got installed when we were gone for the summer. We just got back, but they seem to be fine. The windows look nice. Pella is good to work with and the product seems good, but it is expensive.

Purchased a full house of windows and doors when renovating. Very disappointed with the poor manufacturing quality (glass damaged in some windows, glue runoff visible all over, mechanisms are shoddy) poor communication after installation and lack of support and accountability. Spend your money elsewhere. Pella is not what it once was or worth the cost.

Only one of the installers, Scot, had the ability to install the windows correctly. He was very professional and the epitome of customer service. His helpers should never have been allowed to do the caulking which on the outside failed the building inspector's inspection which required all of the windows to be recaulked on the outside. The inside caulking is a mess.

I wouldn't trade Pella. They are the best store and they are right down the street from where I live. We got doors and the quality is excellent and so was the installation.

We met a gentleman at one of the festivals in Atlanta, then he came out to my house and spent some time with me and my wife explaining some options. I had a couple of Pella windows previously, and this time, we got the big double-hung windows. They have a top part and they can open from the bottom and the top. We purchased four of those. Two double windows in the front that have the cranking where the windows crank out. It was gonna be three weeks out before the windows would come in, then Pella had a two-man crew come in and do the installation within two days. They took the old ones out, put the new ones in, and then painted the framing around it and made sure everything was sealed. I was happy with the quality of the windows and the work done. If I want quality windows and installed correctly, I would use Pella again.

The windows in the house when I purchased the place were Pella. Recently, I bought two basement windows from them and everything was fine. They took out the old windows and put in the new windows. They cleaned up their mess and went on their way.

I would highly recommend Pella. We were very satisfied. Pella's pricing was better. The installation took three days and they did a great job. The installers troubleshooted, fixed stuff and went above and beyond.

We had gone to a Pella store to get things started. So, our initial contact was with a salesman in the Pella store in Timonium, Maryland. Then he dispatched somebody to come to our house to take measurements and to speak with us further. They were both very good salesmen. The guy who came out was very courteous and professional. It was a pleasant encounter. We had already decided to buy the windows, so he came over to take the measurements and to talk to us about some particulars.

Pella has quality products and I believe that they'll always stand by their word and everything that we've read regarding their products. We felt comfortable with Pella as a company that we can trust. My wife handled everything, but she did update me and tell me that they came in, they described exactly all the different options that we had, and she felt very comfortable with the experience and felt that we were getting better quality windows and that it was going to save us a good, considerable amount of money as it relates to our heating and air conditioning costs. The installation was done without me having to be there and she was very happy that they were on time as well as thorough.

We recently had a large window installed, the color of the window is 1 or 2 shades darker than the moulding around the window. We notified local Pella of the problem, they asked us to send pictures twice. We have never heard back from them. Their service and installer are horrible. My advice when the window and installer arrive make sure all the colors match. If not, don’t accept the product as they did not correct the problem which is a shame since we paid over 5K for the window. Also we asked several time for a final receipt and have never received it.

I like the style of Pella's windows and the versatility of items that they had in paint. I like having my dual color of black on the outside and white on the inside of the windows. I got two windows. One was a kitchen window, and one was for a bedroom. Installation was seamless. I work from home, so I just moved out of whatever room they were working on, but it was quick. It was not rushed. It's reliable. Their crew came in and demoed, and then installed the window within the day. So, I was pleased about that. The quality is really good. I get many compliments on it. I most likely will use them again to outfit the rest of my home. I would suggest my friends and family to do the same.

My daughter had used Pella and was very impressed. I went with them as well and their sales rep was very informative. He knew what he was talking about. I had done the main window of a bay window before then I added the two on the sides. The product is good, and I am pleased. Pella is the best.

We were gonna replace windows and doors in our home and I did a little research and decided to get a quote from Pella as well as two other companies. And I felt more comfortable with Pella’s product. I'm pleased with the service. We have windows that are double-paned with the blinds inside. I live in Georgia so there's a lot of sun that comes through the house, and this way, they're filtered. I don't have to dust blinds. We did the project in phases, which was another good thing because it allowed me to manage the cost and pay as I went. For the very large deck doors, it took approximately a day for the installers to do it and just a couple of hours for the individual windows on each floor. Pella provided excellent service. I could design the installation the way I wanted it to occur so that I could pay accordingly and not be in debt because I hate bills. The quality of the product was just what I needed.

Pella is good to work with. When I built our house, I spent $7,500 on all our windows and ordered them through Lowe's. We had the Pellas put in and the windows were great, but they had a problem. The windows had wood media and vinyl-clad and it didn't work out. I heard that there was a big class action lawsuit against Pella. I never had any severe rotting though. It was just on the inside, and our other window was all together. After a few years, Pella realized what they did, so they started changing the materials that the windows are made of or construction.

My experience with Pella was a good deal all the way around. The guys that came out were very good. They did a good job. I had three windows installed, and I am very happy with them. The price was good. I wanted a fourth window put in and it was one that was going to require a cut in the exterior and interior wall to be able to frame it to put it in. We settled on the price and the guy went away. I got an email from him saying that they wanted another 1000 bucks. I sent him an email saying, "Well, come back out and see me and we'll sort this out," and he never showed up. He never responded to my email. So, I don't know what the deal is. I was happy with the work that they did until we got to this extra 1000.

The Pella reps came and I showed them what we needed. They showed me their products and took measurements. Within a day, I got quotes. And we went ahead and accepted the deal. The installers were perfect as well. They were on time. They even went out and got matching color paint to paint the outside of the window seals to match what was currently previously on the house. They cleaned up everything and everything was fine when they left. The door and the windows are perfect. Everything was great. We had a couple of other contractors come out and provide quotes. Pella was the only one who listened to what we wanted and didn't try to upsell. They gave us what we needed. They also did everything that they said they would do and they did it on time. Everything was perfect.

The installation of the product was fine. But we got off on a bad foot because I was misled. I didn't know Pella didn't make doors. Then they went out and bought a very expensive door and charged me a very high price thinking I was getting a Pella product. But it was a ProVia door that they tacked on a whole bunch of money.

I talked to a couple of other companies and I liked Pella's product and sales person better. The team was amazing. The sales person was great. There was no pressure whatsoever. The guys who came out first and checked the measurements were great. The actual final installers were amazing. It was like nothing I've ever seen in the construction business. They literally would clean up as they worked. So, everything was spotless when they left. It was great. I love the windows. It's quieter and my AC is colder than it used to be. When I first got the quote, it seemed like it was high. But then I found out that it was wooden windows versus the other ones, the price was fine. I referred Pella to a couple of my neighbors already.

We’re previous Pella window owners and the quality of the previous windows we bought was very good. Also, I interviewed three companies and Pella was within the ballpark of what we could afford to spend. I went with them and they showed me what was available and told me what things cost. The presentation was great but the execution was absolutely horrible. The contractors did a terrible job and they made a mess installing the windows. When they were putting the foam in, they dripped foam down the side of the house in a few locations and they got stuff on the screens. They left a lot of trash behind and they broke something and didn't acknowledge it.

The consultation visit was very informative and helpful. The installation went really smooth. They did a really good job. We got one sliding door and it's the best sliding door I've ever used.

We were trying to find windows that fit the style that we wanted for the house. The fiberglass line that Pella has matched the windows and the profile of the windows that we already had in the house. All of the interactions that we had with all the people at Pella were pretty, pretty great, especially compared to other companies. Even if not compared to the other companies that we talked to, it was just great. The whole process was really smooth.

I went to Pella's showroom, checked out all the doors which were on display, and made my mind. Pella's representative was very convincing. He did a good job to pursue it to go with Pella, so I went with them. The sliding door works perfect.

We had a defective door we had to replace. The Pella reps showed us options and we selected the one we thought was right. The installation process was very good, and I would recommend Pella because I liked the service and the follow-up.

RUN! I had 15 replacement windows installed in 2018. I used Pella because I live in a nice home and thought I was buying the best. To start, I was not an educated consumer when I bought them (which I now regret), BUT, I had issues during install when the installer was started using warped wood to trim in the windows. I asked him why he was using it and he shrugged his shoulders and said, "This is what was there." At that time, I did reach out to Pella and they discounted the cost for me to hire another contractor to replace some trim pieces, but the REAL issue was discovered after the first hurricane came to Houston this summer.

So 9.5 k to replace a patio door. You expect quality, integrity, and something better than a DIY! Ugly interior design with no care about details. Aluminium cover on the outside not set well and poorly ugly work on the top leaving a gap for water from rain to escape behind siding and cause damage. Poorly caulking with very thin layer leaving more gaps on the siding. Then deal with worst financing in the world, service finance, who don’t answer or reply to emails and have a poorly functioning website. A month later they come and agree the job is awful, I should have used Window Nation, much better job.

I bought an older house that upon buying it, I knew that there would be at least two windows and one door that would have to be replaced. I called out for some free estimates from three companies including Pella. The other two companies were a lot better than Pella, but they were more expensive. When the Pella customer service rep came out, he was very personable and down to earth. He made me feel comfortable, and I moved forward with them.

Our sales person ensured us, that the window treatments we had would not have to change. After the new window installation and the window treatments being removed and reinstalled (at my expense), we realized that we could not remove the screens. We contacted Pella on several occasions, but we were put off time and again. The only thing we were asking for was for Pella to pay for the charges for the original removal and installation of the window treatments and the repair of the molding around the window. After all was said and done, we got zero.

I have Pella windows in the home that I recently bought. I wanted to replace them with the same type of window because I thought they were very good windows. I looked for a local dealership and found a place in Plymouth, Michigan. My experience with their home visit was wonderful. I purchased 18 sets of replacement windows. The replacement worked very well with my schedule. The installation took two days. The first day, there's a team of four men, and they got all the windows set in. The second day occurred the next week when they came back and finished the outside component. It was an amazing amount of work that they did on the first day. I'm very happy with the quality of work done. Pella products are of excellent quality and have beautiful windows.

The presentation was very professional. They were very knowledgeable about the products and the differences in products that they offer. The installation and turnaround were good. We found a hole in their schedule, so they were able to come out and install within a couple of weeks. They tried their best to clean up as well as they could, but I did find a few nails after they left. But there was nothing too bad. I had them replace my patio door and it works great. It's been a great product so far. I would recommend them.

I ordered my Pella windows and doors through Lowe’s - it was a sizable investment for me as they are quite expensive, not to mention they had to be specially ordered, produced, and shipped from Iowa to Florida. I wanted doors that were black on both sides and these seemed like the perfect product for what I wanted. I felt good about purchasing them figuring if they were this pricey and custom made, they should be of good quality. I was promised them in 35-45 days but they took an extra month to arrive, setting back my entire construction project. Having them be late wasn’t so much of an issue as it was that I couldn’t get anyone at the company to explain to me what was holding them up. (Part of this had to do with poor communication from Lowe’s which is not a problem with Pella but calling Pella directly wasn’t helpful).

We looked at several other kinds of windows. We liked the aluminum clad wood, and the grids we had put in to make panes. So, it looked liked our old windows in our old house. The Pella rep was helpful and very good. Also, we couldn't have asked for anybody any better for the installation. We had problems and they took care of them. It's now much quieter. We live at the country. The birds don't wake me up every morning except for the crows. The windows don't feel hot when I touch them. There are good thermal panes. It was much pricier than what we had anticipated. But we were very satisfied.

I’ve had good experiences with Pella. The installers were fantastic and we did 12 crank windows recently. I also had them replace another window a couple of months ago.

We were researching different companies and went with Pella because of the material that the panes are made of, which is a combination wood and metal. We looked at another company before we looked at Pella. Once we found that Pella made that same kind, we asked them to come and show us the kinds of windows they had, and the consultation was good. The rep, Chris, was good at explaining the different options and gave us different pricing. He brought sample windows with him, which were really good. I'm blind, so for me to be able to feel how things were gonna be, that was really important.

The salesperson was awful. We signed the contract in early October and whenever I called with questions, she'd never call me back. It was very frustrating. I've got a couple other windows I probably need to replace and we're stuck with Pella's so they match everything else. If I could have put something else in it that would have looked the same, I would have. I could have saved money too. I could have put Andersen sliding doors in but they would not have matched the rest of the house.

My experience with the Pella sales rep was easy. Everything was very custom and bespoke. It felt like an individual experience and it felt like a good use of time. I was appreciative that I had that kind of help as I was trying to figure this out. Because it was an expensive project. I was able to get a quick over-the-phone and video evaluation or estimation for what the project would entail with Pella, which was very easy. They sent over somebody to do the measurements, which was nice and easy. Came installation, they were great. They took care of everything and cleaned up well after the job was done. Everything was complete as expected and satisfactory. I'm happy with the quality of the product. I was overall satisfied with them, and hoping that this thing would last a long time.

I went into Pella and I talked to the human beings there, which was great. And then I started shopping around and explored most other options that were available in my market. I ended up coming all the way back to Pella having the best customer service, the best quality of product, most reasonable timeframe, and most reasonable price points. I discovered them, introduced myself, did some homework, researched the market, and then came back to Pella.

I got two windows from Pella. The pocket window is a prebuilt window that they just slip into the spot where the original window used to be, and then they filled around it. They cut out and they rebuilt the window frame. They installed the window. It was almost like getting a brand-new window that was built with the house, and that came with a guarantee. Pocket windows are known to leak after a while, and I wanted something that was going to last. One of Pella's selling point goes back to the prices. They were offering a better quality for about the same prices. Their installers did a phenomenal job.

They did a great job with my windows and doors. They were very clean. The sales rep was very good. He was very professional and got to the point. We made the right choice. We talked with a couple of different window companies and Pella was exactly what we thought they'd be. They were professional and on time. The teams were polite.

The gentleman from Pella who came out here answered questions and addressed all of our concerns better and more confidently than the other folks. We purchased windows and we're pleased with everything. There was an issue right after install with some of the windows that we're supposed to be like a thicker glass. But they resolved the issue as quickly as possible and we scheduled a time for them to come out and replace them. It took a week or so because they had to get the other windows in but they were here and it was done quickly.

We needed new windows and doors. We checked with a few companies, and Pella was the one who had blinds inside the windows and doors, which my wife wanted. Pella's team came in. They brought little samples. They told us where the Pella store was to go look at things, and we did all of that and chose what we wanted. Everyone was very nice. The installers did what they were supposed to do. They were good. The only thing is the products were expensive.

Windows are great quality but very poor installation workmanship. They did not install window capping on any of the 24 windows and three doors they installed. Had to get them to come back to install window cap and they did not recaulk the molding, cracked pieces of siding, and left a mess in the yard. Recommend the windows but be careful with installation service.

I'm new to Nebraska and has only lived here in two years. But my wife was born and raised here. Her family's been here 100 years and everyone has used Pella and loves Pella. By word-of-mouth and family tradition, I went with them. The consultation was good. Every time we had a question, the rep was there. We could text him day or night. Sometimes he was out of range with cellphone service but he would get back to us within a couple of hours or even the next day within 12 hours.

Getting a sunroom built with Pella windows and facing multiple delays with the order. They delayed the delivery of the original order by 3 weeks and when the shipment arrived it was missing 3 windows. Then they inform us that will be sent 2 weeks later. It's holding up the whole project as the siding and the trims and electric can't be finished. Absolutely ridiculous customer service.

Pella put an external walk-in garage door in for me. The rep gave me several options and we chose the all metal one. Pella was very pleasant and professional. They did good work, and I would recommend them.

I bought Pella windows for my entire home when we were renovating it. As you can imagine it was a big expense. After many years one of the grilles broke and I went to the Pella store for a replacement. They told us they don't carry grilles and we would have to call customer service to request a quote on a replacement grille. I called and gave the representative all the info and was told I would have a quote in 10 days.

We replaced our windows in three separate orders, and the last installation was this past year. Pella closed down the local storefront in our area and the closest one was not quite an hour away. But it took a while to figure out that they had closed the storefront. I called the person that we had contact with but he did not reply. It took over a year to finally get Pella to give us a call back or even start to process the order. The communication was quite lacking. There were many issues with not getting calls back and getting misinformation.

It was $40,000 in windows, a sizeable investment, and I wanted to have a relationship with a company that was around and established for a while. I met with Pella's salesperson who came out and a couple of others. But these were replacement windows so I was more concerned about the windows being put in properly. Pella went out on that because they come in and take the whole window out from all the way in. We came up with pricing and chose the windows. We did it in three phases because we did the whole house. The team and I worked closely and well on the scheduling, what would need to be done and how much they would take care of and how little I had to take care of.

I purchased a door about eight years from Pella ago and I couldn't have been more pleased. So this year, I decided to do the door and the windows with them. Their products are very nice and I'm very satisfied. Aaron, the rep I worked with, was awesome and he took care of everything. We got one little thing at the moment and I haven't called him about it. But I know he'll take care of it. The guys who came out for the installation were great and very helpful as well. They matched up everything and even did extra for me on something I wouldn't have noticed myself, which I really appreciated.

I had some other Pella windows in my house and the window that I was replacing was a Pella window. The other ones were clad windows, and they were rotten out. I had to go back with some Pella vinyl windows and the quality seems to be fine so far. The installer did an excellent job.

Pella's pricing was good and we also liked the salesperson that was here. We had another company come out and give us a quote. He was like a robot and we didn't love the experience. But the guy that came out here from Pella was easy to talk to. We got a door and the installation went well. The installers showed up when they were supposed to and installed with no issues. Both of the people that were here were very nice as well. The door is working out well for us though we have noticed that it is sticking a little bit when we try to open it. But I have not called them yet to see if it can be rectified.

My parents had used Pella and I went with them too for windows. The consultation was great. They were very knowledgeable, helpful and polite. They were also timely and cleaned up after themselves. The windows have been great so far.

We got two windows and three doors through Pella. We had a prior experience with them. Their product quality is probably the highest in the industry. The only thing is, in the beginning, I had to pull teeth from the salesman to get more detailed pricing on it. There was lack of some details on their website that I would go for. Maybe some other consumer wouldn't mind it, but there were questions that I had even looking at the website that I had to get answered once the sales rep came in. Installation went very well. They were here first thing in the morning and gone by late in the day. We talked about the installation, which windows, which doors were gonna be replaced, and how long it would take them to get it in. The thing I did like about it is they didn't disturb the interior trim during the installation.

We decided on Pella for a couple of reasons and one was that we had an 8-foot Pella slider at our previous house that we loved. Then, the brand itself and the salesman. We know the owner of the franchise but I don't have any daily connection with them. I didn't even realize they owned it until we contacted them about the windows so that was an unexpected surprise. But that didn't affect my decision. On the day of the installation, I moved most of the things away from the windows. However, the installers started at the opposite end of what I was told they would do. So, they happened to move some of the furniture. But that's fine. That was probably a difference between the crews. It was a great experience all the way through. I couldn't beat it. The price was more than some and less than others. But the quality probably made the difference. It was better than I expected.

I have 13 windows in my house and I did half of them at a time because they're expensive. Derek from Pella sold me seven windows and the windows came and everything was good. They did a great job installing the windows. But then my house got broken into and the metal door in the back of my house got destroyed when they broke in. I called Derek and he said they do doors. He came out and I got a triple deadbolt door. He said it would take about a month before he could get it out to me but that he'd put a rush on it. But it took 2.5 times longer than he said it was going to. 10 weeks later, not 4, they got my door in and when they were all done installing it, the old man who installed it said all I gotta do is twist the deadbolt and all three deadbolts would lock the door.

We've been doing business with Pella for years, long before we came to Washington, and we were always happy so we just kept with them. Most recently, the rep we worked with was very helpful. She followed through when we had questions. Also, we love the windows we got and we get so many compliments on them. We tell others to go right to a Pella dealer.

I had Andersen in my other house and those were very good windows. If people don't get Pella, they get this one. However, they're very expensive. I looked at Pella and some of the other ones. Andersen priced themselves right out for me this time, so I went with Pella, and the reps were very good. I got nine windows and one storm door. I was in the hospital at the time that the installers came to put the windows in, but installation was very good too. I'm very satisfied with Pella, and I would definitely recommend them.

We got new windows and doors 10 years ago, and our recent interaction with Pella was for hail damage repair for our windows. The repair people were quiet, did their work and cleaned up after themselves. They were able to get everything fixed to my satisfaction, and it was quick and no hassle.

We wanted a new door that had different features, and Pella was the only door that had the blinds in between the glass. We went to the store and checked in with the guy to see if we could see the door in person. And they sent someone out to the house. We talked about it. We looked at the door. We also had an additional window installed. The picture window was in bad shape, and we went ahead and replaced that at the same time. We had a problem with the door because the door was originally measured incorrectly, so they had to send the door back and get a new door. That delayed it by a couple of weeks, but it was a good job and we like the work that was done.

The sales rep was really nice and professional. He showed me the windows that they had and then I picked one. It was pretty easy to install and the quality was good.

The workers were great and very cordial. We live in New York City. So, you have to bring everything up in the service elevator and they were all amazing. We did four windows and the quality was great.

Pella put a new door in our house down in Tucson. They're the best. It was a very good experience. The installation was very nice. It was an expensive window and I'm glad we did it. It added value to the house.

My husband and I started with Pella and we really liked the customer service, how they handled what we were looking for and they met our needs. They showed us what we had in mind, but also showed some other options for us to consider. The installation was very smooth and they did a good job. We were able to get it done very quickly. We love the quality of the windows.

I have a Pella product with a defect that is under warranty. Have you ever tried getting ahold of these people? I have been on hold multiple times and have yet to get to anyone who can help even though they acknowledge the problem and can see my calls to resolve it. They are excellent at taking your money, not so good at fixing problems.

One slider window discolored internally 1/4 of area. NO MOISTURE DETECTED. Pella would not accept photo. Without spending $160/ service. SOOH, OTHER BRANDS WERE BACK ORDERED, bought 5 sliders, NONE SEAL!!! GAP WHEN CLOSED all level/square. PELLA customer service did not care. Will NEVER buy another pella again!! Recently called Pella's local installer to replace broken upper hung window glass, recording stated a promised CALL BACK AS THEY WERE CURRENTLY HELPING OTHER CUSTOMERS.. NEVER HAPPENED. These WERE PEOPLE REFERRED BY pella WEBSITE LOCAL REPRESENTATIVE..

Pella was cheaper than Andersen and they were high quality. It was pretty much equivalent to Andersen. Also, their customer service was excellent. I had more than 20 windows installed and they did it in one full day.

Pella's product line has triple panes with grid and lines between the glass as a design requirement, and I like that they had an install team. It was a one-stop shop. I didn't have to buy the products and then find a third party contractor. I did doors with them, and I've been pleased with the quality. I paid a premium for the Pella products. I had a team of five guys for the installation. They were a little rough on my hardwood floors in the area where they demoed. So, they're built for speed, and not quality control. There were a couple warranty things with the doors that they ordered the parts and came back for. All in all, I was pleased, but they could have slowed it down a little bit and have better supervision.

We love our Pella door. We love everything about Pella because we have all Pella windows and we have one front door. Last time, we didn't do a loan through Pella. This time, we did. We didn't like how it took a while for us to get the paperwork that said who we were doing the loan through. We kept getting messages from this company, and we didn't know who they were, and we didn't pay our first installment right away because we were concerned about who they were. Finally, we did get a statement that says that they were the ones that were doing the loan for us. Our biggest frustration was just not knowing. Then they said, “Well, now you owe us 880.” I said, “Well, we didn't know until now that you were the ones that we were doing the loan through.” They said, “Well, you're gonna have to pay the full amount,” which was a lot. We said, "No."

The door was old. I called Pella on the phone to purchase a new one, then they came out and made a short presentation. Then, the installers were here when they said they were going to be here. If anybody asks, I'd tell them that this place is the place to go.

I had three different vendors come out, and I liked Pella’s windows better because they had the smaller frame and a decent price. The consultant was really nice and displayed everything that they had and told me about all of the different styles of windows. I purchased eight fiberglass windows. The installers were friendly, fast and efficient and got the work done all in one day. I haven't had any issues that I've noticed, and the windows keep the sun out from heating up the house a lot, so that's good. I really like Pella. They're efficient and it was a great experience.

I wanted new windows and went with Pella for the quality. A saleswoman came to my house and presented what she had. I got 10 single-hung windows and the installation took a day and a half. There were two guys on day one and a guy on day two. They changed all the windows out on the first day. The second day, he came back, did the trim work and did a good job on it. The experience was pretty much what I expected. When they did the install, everything they used was Pella brand. They had Pella brand tape and Pella caulk.

Pella’s done two jobs for us in the last year. They put in a bay window for us. The bay window came but it didn't look like any of the joints fit together properly. It took us a couple of months for them to agree to get us a new bay window. The workman that took it off the truck looked at it and said, “This isn't much better than the one you've got,” We still have the same defects. What we did was let them do some cosmetics on the one that they installed originally. The people they did the best job they could with what they got but the quality of the bay window construction is not very good. We don't think Pella has very good quality control and manufacturing.

We used Pella for our basement windows when we bought our home, so when we had a front bow window that was leaking, we figured we'd stick with the same company if possible. The rep was helpful and informative, and the installers were good. They seemed efficient and on top of it. They kept the space organized, and it seems like they installed the bow window very neatly. However, we felt that the surface material on the seat board and the headboard was a little misleading in the description originally, so we called out the project manager again just to take a look.

The product is excellent but the customer service is the worst. I have had to spend $900 to replace two of the internal blinds with external shades because we could not get the service person to come out to repair the internal blind - multiple phone calls, messages and emails and no help from the national office either. No one else will touch them.

They sent out a representative. It was a young guy. I wish he was a little bit more experienced and knew a little bit more about the product. But then in our follow-up, they brought out another supervisor. Ultimately, we ended up getting the wrong color windows for our home. Which could have been avoided if we had someone with a little more experience. It was a costly mistake. The installation crew was great. But I'm now on my third salesperson there, all young, just out of college guys. And wish had a little bit more experience there.

Pella did everything they said they would do. The rep was knowledgeable about the product. He brought a sample and showed us what the windows were made out of. It was good quality. During the installation, there were supposed to be two guys. But one of them called out sick so one guy did it and he stayed at it all day and did a very good job. Pella is expensive, but the windows are good. I wasn't thrilled with paying almost $7,000 for two windows but I knew the price upfront and I don't mind paying for what's good. One of the windows is almost $5,000. It's a big double-hung window that has a three-foot arch. It's one of the focal points in my house. My wife likes it better and I may call Pella when I get some other windows replaced later on.

I needed three windows replaced. Pella was much more expensive than I thought they should have been but I wanted to stay with the Pella windows since the whole house has Pella. The installation was fine. They came out and got the windows in. One of them was a picture window and the other two windows are in fake dormers in my attic so I won't ever be going up there to open them or close them.

I like the job they did. They did it on the same day and everything was done perfectly. They cleaned the area. So, we are satisfied with the job. The contractors were excellent. The products look good. So far, we've been satisfied with the way they did everything. It looks perfect. We will recommend Pella to anybody that's looking for windows.

I checked with a few spots and Pella was the cheapest one with the longest warranty. I spoke to the salesman and he was very detailed in explaining everything that I could get and he helped me out a lot. He had displays with him and he ran me through everything that he had. I got a slider in my bedroom, they replaced picture window in my living room, and regular up and down with the stationary screens in m y bathroom and my back room. The installers were cool, although there were a few scrapes, nicks, and dings from the baseboards. I told others if they want windows, they should deal with Pella. I plan to get other ones done and they are who I'm gonna use.

This is the worst product ever! $11,000+ MISTAKE! We bought Marvin replacement windows in our previous house and loved them. Had we found sliding glass doors with room-darkening blinds enclosed within the panes of glass we would have gotten those. However, we only found them in the Pella showroom. Their salesman came, measured and promised us everything we were hoping for. The installation left us with a rough step in our bedroom that was likely to hurt one of us. After our complaining, they returned and found an acceptable solution. The blinds were extremely difficult to slide up and down. We were told they'd "break in." They never did.

The consultation with the rep from Pella was good. We were shown windows and grids but we didn't want grids. She explained it wasn't gonna be grids but this was just an example of the window. Once we got through some of those initial questions, it was okay. We hit a snag with the installation though. When she initially quoted us, we were putting our house on the market and we explained to her what our deadline was for listing our house. And she said that was not gonna be a problem and they would be able to accommodate those dates. We placed the order, paid our money, and the next thing you know, it was two weeks later. It was delayed for maybe three weeks so we called and said we needed them to rush this. I asked if there was anything we could do and they said they would keep us posted. But we never heard anything. We had to keep calling and we were never able to change the date.

They're great. Their service is good. The installation team who came was first class.

Had a nightmare experience with this company getting two windows replaced. The company is very disorganized and confused. I was told during sale that installation was included, but after I paid, was told over and over again that installation is not possible and I would need to pay thousands extra with other companies to bring it up to my apartment and install.

Quality of Pella Windows needs to be evaluated over time. We just had the windows installed. They seem cheaper made than the original 20-year-old windows that came with their home. The window seems thinner as far as the glass that they're made of. So not exactly sure how they will hold up over time and how they will do on soundproofing. As of right now I'm giving them a three just because their quality doesn't seem nearly as nice as the windows that came with their home 20 years ago and then original track type home.

Pella sales were great. Pella local install team was ridiculously bad. We will never do any business with them ever again. This is William **’s team. Measured window sizes wrong, reordered, measured trim wrong twice, reordered, installed wrong, painted wrong color, ultimately never finished job and we had to hire an independent carpenter at our own expense to finish their work. Complete disaster, never again. House was destroyed for 6+ months.

I know Pella is a good window and I have a Pella upstairs. So, I bought from them and they worked very well. The price was super high though. I got one window and it cost me well over $24,000. But the the installation was very good and fast. They're also coming on Thursday to hook up a bridge system so I can use my phone to open and close the automatic blinds. So far, I like looking at the Pella window. It's very good quality.

Our slider was broken and we know that the two windows we replaced were having leaking issues. They were original to the house. We contacted Pella due to their reputation. A nice and very thorough guy came out. The only issue we had later is that he had put in the slider opening on the opposite side, so instead of going one way, it went the other way. The guy that came out after him was able to look at things and fix it. Also, we had a black door, but he put down a white handle. Fortunately, the guy that came out later reviewed the order and went, “You didn't ask for a different handle, did you?” So the salesman guy made two mistakes, but he was pleasant and knew what he was talking about.

When the installers came out, the handle style of the door that was installed was not what we ordered. We were trying to get it done before a party and the product that got installed for the party wasn't what we were looking for, although it still physically worked. I reached out to the salesman that I'd interacted with and they never got back to me, which I found odd. It made me wonder whether I would work with that sales representative moving forward for any other projects. But the installation team made arrangements and eventually got the handle swapped out a few weeks later. It took a while, but they came and they got it replaced. Also, I'm happy with the quality of the door.