Pella Reviews

Contracted for a $6800 front door. Was measured 3 times by two different installers. Two months later they attempted to install the door, but it was the wrong size. They ripped the trim off to determine this, causing about $100 in damages. A new door was ordered, after more extensive measurements, and another 3 months passed. This door too proved to be the wrong size, half an inch too short. They offered to caulk liberally but I passed on that, preferring an installation crew that can accurately measure a doorframe, after 5 attempts, and a door that actually fits. The door frame is still damaged from the first attempt. Pella wants a 70% cancellation fee, and the owner refuses to talk to me. I will be filing a lawsuit. Avoid Mountain View Pella in Colorado Springs.

Pella made three delivery promises and missed all three, not only failing to deliver as scheduled (while our contractor waited) but didn't even deliver the whole order. Then, before even delivering the first load, they asked for prepayment for the last load (we had already paid in advance more than half, as required). When confronted about their broken delivery promises, Pella simply referred us to their contract language. Our building project has been held up for weeks because of their failed delivery promises. Our costs have also increased as a result. While their product might be great, we would never recommend working with such an unreliable company whose only position is to fall back on their legal contract language. They should be embarrassed.

We purchased a Pella sliding door for our dining room. The original was cheap and the windows were not sealed and started to fog. So we purchased this sliding door from Lowe’s to replace the original. My complaint is that the cold wind that comes in between the two sliders during the winter is horrible! I can’t seal it off as the door is used to let the dogs out daily. I wish I would have known this prior to purchase. I probably would’ve gone with Anderson!

Something to keep in mind is Pella does not warranty replacement Sashes. The replacements will take on the warranty of the original window. It is also important to know if you purchase a house with Pella windows those warranties do not transfer. If you want to replace a sash with a warranty you are out of luck. If you want to replace a sash for a series that is no longer provided (example Designer Series) you are also out of luck as they no longer manufacture discontinued series.

I had Pella come to my home to make sure measurements for a door were correct, since my daughter was getting married in front if it, and my contractor didn't want to be responsible for any mistakes. They came, measured, we ordered the door (a French door leading out to our garden, cost thousands of dollars), the door arrived just before the wedding, and was smaller than the other doors it was supposed to match. My contractor had no choice but to install it since the wedding was upon us. We attempted to work with Pella to get some type of satisfaction but they blamed us for the mistake and that was that. I suspect different Pella showrooms have different approaches to quality - this was the Natick, MA showroom.

We purchased a new home in Pueblo, CO. It has Pella windows sold by Lowe's of Pueblo installed, with a one year warranty. Several of the windows developed leaks, with condensation between the panes in the first few months. We took photos and asked the builder for a warranty repair. The builder submitted the warranty claim to Pella, who then put up numerous roadblocks to getting the repairs done. For example, they demand videos, more photos, from inside and outside, etc. The Lowes Pella rep has already been to the home and verified the defective windows! I would NOT recommend Pella windows to anyone. They are poor quality and Pella does not back their warranty.

We went through Lowe's to order a Pella custom door. After being quoted 1-3 weeks, the final door was installed 6 months later. The picture attached is how the door was presented and installed. This is after installers had previously presented 2 other doors (not as ordered). There has been no compensation from Lowes or Pella. They have sent out a paint touch up kit which my family is now responsible to paint a brand new, nearly $4,000 door.

I chose the Pella Lifestyle window for my latest home and was very disappointed with the result. As a custom builder I had often used one of the more expensive Pella series, usually the Architect Series, and was always happy with the result. This time around I chose the Lifestyle for budgetary reasons. Sadly, this turned out to be a case of you get what you pay for. The fit and finish is not up to the standard I was accustomed to and quality control seems to have slipped in the production of the Lifestyle (unless quality control overall at Pella is not what it once was). I chose the simulated divided lite version of the Lifestyle assuming it would have a similar appearance to the Architect series - my mistake for not paying proper attention. Instead of the appropriated sized gray foam insert the Lifestyle has a skimpy bright aluminum spacer and the result looks not much better than a cheap applied grill model.

Nice salesman came to the house. When he left, my wife and I were positive that he said the installation would happen the third week in October, but later we received notification that it would happen the third week of November. Oh well. We lived with the old windows for almost 20 years, an extra month isn't that big of a deal. On November 21st they arrived and installed all of the windows. The installers said that they would be back the next day with the inspector and would finish the job. The stickers have to remain on the windows, the screws are all exposed, etc.. Then on the 22nd we waited and waited and waited.

I have been using Pella Windows for my projects for 21 years. Their products have a great warranty. We have also installed windows from other manufacturers but prefer Pella. From vinyl to aluminum-clad they can get what you need. They can be pricey but the longevity of the product means a lot. Thanks, Randy

Pella did a great job and cleaned up, and the workmanship was very, very neat. So when we needed doors for that house, we went back to Pella. Then we sold the house and moved to Kansas and the back door of the house that I moved into was sad. I called Pella again because I knew the product was good and I wanted the same door that I had put in when we were in Arkansas.

I needed new doors and the sales guy worked with my budget. There were lots of different options and I liked that the installers framed and did the trim. It was a complete door. They cleaned it up and I didn't have to get rid of my old doors which were the original ones in my trailer. They took everything. I’ve had the Pella door since summer and they shut great. There are no gaps. I got the door handles myself and the reps installed them. They don't stick and I don't have any problems opening and closing.

We built our house and the entire thing is Pella and we wanted windows to match. Our purchase had a total of 11 items. There were two doors and nine windows. Our experience was very easy. The rep came out and measured. We knew some needed to be replaced, but he checked everything over to see if there were any other problems and gave us advice on that. Then the order was made and payment was easy and then they were here.

I called Pella, then they scheduled an appointment and had a consultant come out to my property. They looked at the door I had and gave me recommendations based on what I needed for the entryway, then they gave me some product models to select. From there, I chose the options that I wanted then they put it in for an order and set up an install date. I got my install date and they came out and did a good job.

We had used Pella in the past. We used them again and their installers were very good. They were efficient. They got the job done.

Do Not EVER get Pella products! If you ever need service it takes 4 weeks for anyone to come out. THEN they get the order wrong and takes another 4 weeks.... Have not had a good experience with Pella service and Seriously WAY WAY overpriced products. On another note, couldn't believe they quoted me $10K for a door, and the same door at Lowe's is $500.... What is that?? I don't think so....

So, we bought his beautiful pelle storm door. To get right down to it. Weed eating "mildly" it kicked up a small pebble that completely shattered the glass. A tiny pebble!!! This is supposed to be a storm door. So, dumb ** me, I replace the glass. It happened a second time. No more. I took the remains of the door off my home and threw it away and said that's that. That's no storm door. If it can't handle a pebble it can't handle a storm. Stay as far away from this China made garbage as you possibly can.

My experience from the get go wasn’t good. Customer service awful. I got the hinged roll out type and our contractor was having trouble getting them to open and close correctly so someone from Pella came out and threatened to cancel our warranty. Now that they are 10 years old they are peeling. I called customer service and they offered to let me FaceTime someone with a charge to me but I told them I just needed touch up paint and they told me they don’t sell that and I could buy it anywhere. All of my windows peeled even under a covered porch. I don’t recommend pella.

Initial interaction and customer service was fantastic. Once I signed the contract, I was not able to get a response from the salesperson. The project manager assigned to us, haven’t heard from him since the only day we met. We were told 6-8 weeks, max 10….It has been 6 months. They finally installed some of the windows 3 weeks ago which look great. I cannot yet speak to quality. Nobody can tell me when the rest will be installed. Showroom is not helpful, all I’m told is “waiting on xyz.” Extremely disappointed. I do not recommend using Pella.

Absolute nightmare experience. Missed deadlines, broken products, worst communication I have ever experienced with a contractor. Read all the reviews before you go with Pella. Pella does not help you with the dealers, as they are independent, so you are in a bad position if things go wrong. Biggest mistake on this project was using Pella. I will NEVER EVER use Pella for anything in the future.

Pella's salesman was very good, and the experience of having the door put in was good. The workers were great. They were excellent men to work with. But we were very disappointed to find out the door was warped after they were gone. We were a little surprised that they couldn't tell that. But we had a supervisor from Lawrence who came. He helped us in the process of ordering a completely new door. That was not a good experience at all as it took forever, but they kept their word. They followed through with it. It made me feel very good that the supervisor came back down and was here on site as they were putting in the second door to make sure everything was alright. Now we have the second door and we are very happy with it.

I'm very satisfied with Pella. The rep answered all my questions, and it was good. He spoke perfect Kansas English and that was the main thing. If it had been a foreign voice, I'd hung up. The rep was a very good communicator. I bought a door, and it's excellent. Recently, the dead bolt lock thing came a little loose and rotated a bit, but it was an easy screwdriver fix.

They made me feel comfortable and answered my questions during my sales consultation. The installers also did a great job. They had it perfectly installed and all cleaned, and then I tried again to lock it but it wouldn't quite lock. They realized it needed another adjustment and they took it out, fixed it and redid it. It was perfect. I wish it was cheaper, though.

My experience with the Pella sales rep was good. This is an older home and I had brackets for the pull-down shades. I knew ahead of time they were supposed to have them all done and I forgot to tell the rep that there was one on there I couldn't get off. But it was no big deal. I just bought another one and put it on. They're good windows.

We looked at two companies and we took Pella because they were a little less money. They had a salesman come out and he did fine showing us the products and what he had to offer. It took the installers about a day to install each door. We had two different people come out and measured it and one of the doors they couldn't get to work. And so, they told me I'm just gonna be on my own. I had to find somebody else. And so, I was in that process and then, all of a sudden, they thought, "Well, we can just do it another way. You can change the whole brick opening so they can..." I'm a contractor, so I could do that.

I needed replacements windows, and we had Pella to start with. So, I got Pella replacements. Their rep was friendly, knowledgeable and helpful. These windows were for some of our rental apartments. So, I wasn't there but for a brief time. They had two crews to handle it and they removed the old windows and put in the new ones, and then did some touch-up painting. That's the one complaint I had. On some of the windows, it was a different color trim than the others. So, I ended up with windows that are not painted the right color on the outside and the trim around the window is different than the window itself.

I went with Pella for a better quality door. The rep was very helpful and the installation took less than a day, which was quick. If I had to buy another door, I'd get another Pella.

The sales agent of Pella came and explained everything thoroughly and it was a good experience. The windows got installed when we were gone for the summer. We just got back, but they seem to be fine. The windows look nice. Pella is good to work with and the product seems good, but it is expensive.

Purchased a full house of windows and doors when renovating. Very disappointed with the poor manufacturing quality (glass damaged in some windows, glue runoff visible all over, mechanisms are shoddy) poor communication after installation and lack of support and accountability. Spend your money elsewhere. Pella is not what it once was or worth the cost.

Only one of the installers, Scot, had the ability to install the windows correctly. He was very professional and the epitome of customer service. His helpers should never have been allowed to do the caulking which on the outside failed the building inspector's inspection which required all of the windows to be recaulked on the outside. The inside caulking is a mess.

I wouldn't trade Pella. They are the best store and they are right down the street from where I live. We got doors and the quality is excellent and so was the installation.

We met a gentleman at one of the festivals in Atlanta, then he came out to my house and spent some time with me and my wife explaining some options. I had a couple of Pella windows previously, and this time, we got the big double-hung windows. They have a top part and they can open from the bottom and the top. We purchased four of those. Two double windows in the front that have the cranking where the windows crank out. It was gonna be three weeks out before the windows would come in, then Pella had a two-man crew come in and do the installation within two days. They took the old ones out, put the new ones in, and then painted the framing around it and made sure everything was sealed. I was happy with the quality of the windows and the work done. If I want quality windows and installed correctly, I would use Pella again.

The windows in the house when I purchased the place were Pella. Recently, I bought two basement windows from them and everything was fine. They took out the old windows and put in the new windows. They cleaned up their mess and went on their way.

I would highly recommend Pella. We were very satisfied. Pella's pricing was better. The installation took three days and they did a great job. The installers troubleshooted, fixed stuff and went above and beyond.

We had gone to a Pella store to get things started. So, our initial contact was with a salesman in the Pella store in Timonium, Maryland. Then he dispatched somebody to come to our house to take measurements and to speak with us further. They were both very good salesmen. The guy who came out was very courteous and professional. It was a pleasant encounter. We had already decided to buy the windows, so he came over to take the measurements and to talk to us about some particulars.

Pella has quality products and I believe that they'll always stand by their word and everything that we've read regarding their products. We felt comfortable with Pella as a company that we can trust. My wife handled everything, but she did update me and tell me that they came in, they described exactly all the different options that we had, and she felt very comfortable with the experience and felt that we were getting better quality windows and that it was going to save us a good, considerable amount of money as it relates to our heating and air conditioning costs. The installation was done without me having to be there and she was very happy that they were on time as well as thorough.

We recently had a large window installed, the color of the window is 1 or 2 shades darker than the moulding around the window. We notified local Pella of the problem, they asked us to send pictures twice. We have never heard back from them. Their service and installer are horrible. My advice when the window and installer arrive make sure all the colors match. If not, don’t accept the product as they did not correct the problem which is a shame since we paid over 5K for the window. Also we asked several time for a final receipt and have never received it.

I like the style of Pella's windows and the versatility of items that they had in paint. I like having my dual color of black on the outside and white on the inside of the windows. I got two windows. One was a kitchen window, and one was for a bedroom. Installation was seamless. I work from home, so I just moved out of whatever room they were working on, but it was quick. It was not rushed. It's reliable. Their crew came in and demoed, and then installed the window within the day. So, I was pleased about that. The quality is really good. I get many compliments on it. I most likely will use them again to outfit the rest of my home. I would suggest my friends and family to do the same.

My daughter had used Pella and was very impressed. I went with them as well and their sales rep was very informative. He knew what he was talking about. I had done the main window of a bay window before then I added the two on the sides. The product is good, and I am pleased. Pella is the best.

We were gonna replace windows and doors in our home and I did a little research and decided to get a quote from Pella as well as two other companies. And I felt more comfortable with Pella’s product. I'm pleased with the service. We have windows that are double-paned with the blinds inside. I live in Georgia so there's a lot of sun that comes through the house, and this way, they're filtered. I don't have to dust blinds. We did the project in phases, which was another good thing because it allowed me to manage the cost and pay as I went. For the very large deck doors, it took approximately a day for the installers to do it and just a couple of hours for the individual windows on each floor. Pella provided excellent service. I could design the installation the way I wanted it to occur so that I could pay accordingly and not be in debt because I hate bills. The quality of the product was just what I needed.

Pella is good to work with. When I built our house, I spent $7,500 on all our windows and ordered them through Lowe's. We had the Pellas put in and the windows were great, but they had a problem. The windows had wood media and vinyl-clad and it didn't work out. I heard that there was a big class action lawsuit against Pella. I never had any severe rotting though. It was just on the inside, and our other window was all together. After a few years, Pella realized what they did, so they started changing the materials that the windows are made of or construction.

My experience with Pella was a good deal all the way around. The guys that came out were very good. They did a good job. I had three windows installed, and I am very happy with them. The price was good. I wanted a fourth window put in and it was one that was going to require a cut in the exterior and interior wall to be able to frame it to put it in. We settled on the price and the guy went away. I got an email from him saying that they wanted another 1000 bucks. I sent him an email saying, "Well, come back out and see me and we'll sort this out," and he never showed up. He never responded to my email. So, I don't know what the deal is. I was happy with the work that they did until we got to this extra 1000.

The Pella reps came and I showed them what we needed. They showed me their products and took measurements. Within a day, I got quotes. And we went ahead and accepted the deal. The installers were perfect as well. They were on time. They even went out and got matching color paint to paint the outside of the window seals to match what was currently previously on the house. They cleaned up everything and everything was fine when they left. The door and the windows are perfect. Everything was great. We had a couple of other contractors come out and provide quotes. Pella was the only one who listened to what we wanted and didn't try to upsell. They gave us what we needed. They also did everything that they said they would do and they did it on time. Everything was perfect.

The installation of the product was fine. But we got off on a bad foot because I was misled. I didn't know Pella didn't make doors. Then they went out and bought a very expensive door and charged me a very high price thinking I was getting a Pella product. But it was a ProVia door that they tacked on a whole bunch of money.

I talked to a couple of other companies and I liked Pella's product and sales person better. The team was amazing. The sales person was great. There was no pressure whatsoever. The guys who came out first and checked the measurements were great. The actual final installers were amazing. It was like nothing I've ever seen in the construction business. They literally would clean up as they worked. So, everything was spotless when they left. It was great. I love the windows. It's quieter and my AC is colder than it used to be. When I first got the quote, it seemed like it was high. But then I found out that it was wooden windows versus the other ones, the price was fine. I referred Pella to a couple of my neighbors already.

We’re previous Pella window owners and the quality of the previous windows we bought was very good. Also, I interviewed three companies and Pella was within the ballpark of what we could afford to spend. I went with them and they showed me what was available and told me what things cost. The presentation was great but the execution was absolutely horrible. The contractors did a terrible job and they made a mess installing the windows. When they were putting the foam in, they dripped foam down the side of the house in a few locations and they got stuff on the screens. They left a lot of trash behind and they broke something and didn't acknowledge it.

The consultation visit was very informative and helpful. The installation went really smooth. They did a really good job. We got one sliding door and it's the best sliding door I've ever used.

We were trying to find windows that fit the style that we wanted for the house. The fiberglass line that Pella has matched the windows and the profile of the windows that we already had in the house. All of the interactions that we had with all the people at Pella were pretty, pretty great, especially compared to other companies. Even if not compared to the other companies that we talked to, it was just great. The whole process was really smooth.

I went to Pella's showroom, checked out all the doors which were on display, and made my mind. Pella's representative was very convincing. He did a good job to pursue it to go with Pella, so I went with them. The sliding door works perfect.

We had a defective door we had to replace. The Pella reps showed us options and we selected the one we thought was right. The installation process was very good, and I would recommend Pella because I liked the service and the follow-up.

RUN! I had 15 replacement windows installed in 2018. I used Pella because I live in a nice home and thought I was buying the best. To start, I was not an educated consumer when I bought them (which I now regret), BUT, I had issues during install when the installer was started using warped wood to trim in the windows. I asked him why he was using it and he shrugged his shoulders and said, "This is what was there." At that time, I did reach out to Pella and they discounted the cost for me to hire another contractor to replace some trim pieces, but the REAL issue was discovered after the first hurricane came to Houston this summer.

So 9.5 k to replace a patio door. You expect quality, integrity, and something better than a DIY! Ugly interior design with no care about details. Aluminium cover on the outside not set well and poorly ugly work on the top leaving a gap for water from rain to escape behind siding and cause damage. Poorly caulking with very thin layer leaving more gaps on the siding. Then deal with worst financing in the world, service finance, who don’t answer or reply to emails and have a poorly functioning website. A month later they come and agree the job is awful, I should have used Window Nation, much better job.

I bought an older house that upon buying it, I knew that there would be at least two windows and one door that would have to be replaced. I called out for some free estimates from three companies including Pella. The other two companies were a lot better than Pella, but they were more expensive. When the Pella customer service rep came out, he was very personable and down to earth. He made me feel comfortable, and I moved forward with them.

Our sales person ensured us, that the window treatments we had would not have to change. After the new window installation and the window treatments being removed and reinstalled (at my expense), we realized that we could not remove the screens. We contacted Pella on several occasions, but we were put off time and again. The only thing we were asking for was for Pella to pay for the charges for the original removal and installation of the window treatments and the repair of the molding around the window. After all was said and done, we got zero.

I have Pella windows in the home that I recently bought. I wanted to replace them with the same type of window because I thought they were very good windows. I looked for a local dealership and found a place in Plymouth, Michigan. My experience with their home visit was wonderful. I purchased 18 sets of replacement windows. The replacement worked very well with my schedule. The installation took two days. The first day, there's a team of four men, and they got all the windows set in. The second day occurred the next week when they came back and finished the outside component. It was an amazing amount of work that they did on the first day. I'm very happy with the quality of work done. Pella products are of excellent quality and have beautiful windows.

The presentation was very professional. They were very knowledgeable about the products and the differences in products that they offer. The installation and turnaround were good. We found a hole in their schedule, so they were able to come out and install within a couple of weeks. They tried their best to clean up as well as they could, but I did find a few nails after they left. But there was nothing too bad. I had them replace my patio door and it works great. It's been a great product so far. I would recommend them.

I ordered my Pella windows and doors through Lowe’s - it was a sizable investment for me as they are quite expensive, not to mention they had to be specially ordered, produced, and shipped from Iowa to Florida. I wanted doors that were black on both sides and these seemed like the perfect product for what I wanted. I felt good about purchasing them figuring if they were this pricey and custom made, they should be of good quality. I was promised them in 35-45 days but they took an extra month to arrive, setting back my entire construction project. Having them be late wasn’t so much of an issue as it was that I couldn’t get anyone at the company to explain to me what was holding them up. (Part of this had to do with poor communication from Lowe’s which is not a problem with Pella but calling Pella directly wasn’t helpful).

We looked at several other kinds of windows. We liked the aluminum clad wood, and the grids we had put in to make panes. So, it looked liked our old windows in our old house. The Pella rep was helpful and very good. Also, we couldn't have asked for anybody any better for the installation. We had problems and they took care of them. It's now much quieter. We live at the country. The birds don't wake me up every morning except for the crows. The windows don't feel hot when I touch them. There are good thermal panes. It was much pricier than what we had anticipated. But we were very satisfied.

I’ve had good experiences with Pella. The installers were fantastic and we did 12 crank windows recently. I also had them replace another window a couple of months ago.

We were researching different companies and went with Pella because of the material that the panes are made of, which is a combination wood and metal. We looked at another company before we looked at Pella. Once we found that Pella made that same kind, we asked them to come and show us the kinds of windows they had, and the consultation was good. The rep, Chris, was good at explaining the different options and gave us different pricing. He brought sample windows with him, which were really good. I'm blind, so for me to be able to feel how things were gonna be, that was really important.

The salesperson was awful. We signed the contract in early October and whenever I called with questions, she'd never call me back. It was very frustrating. I've got a couple other windows I probably need to replace and we're stuck with Pella's so they match everything else. If I could have put something else in it that would have looked the same, I would have. I could have saved money too. I could have put Andersen sliding doors in but they would not have matched the rest of the house.

My experience with the Pella sales rep was easy. Everything was very custom and bespoke. It felt like an individual experience and it felt like a good use of time. I was appreciative that I had that kind of help as I was trying to figure this out. Because it was an expensive project. I was able to get a quick over-the-phone and video evaluation or estimation for what the project would entail with Pella, which was very easy. They sent over somebody to do the measurements, which was nice and easy. Came installation, they were great. They took care of everything and cleaned up well after the job was done. Everything was complete as expected and satisfactory. I'm happy with the quality of the product. I was overall satisfied with them, and hoping that this thing would last a long time.

I went into Pella and I talked to the human beings there, which was great. And then I started shopping around and explored most other options that were available in my market. I ended up coming all the way back to Pella having the best customer service, the best quality of product, most reasonable timeframe, and most reasonable price points. I discovered them, introduced myself, did some homework, researched the market, and then came back to Pella.

I got two windows from Pella. The pocket window is a prebuilt window that they just slip into the spot where the original window used to be, and then they filled around it. They cut out and they rebuilt the window frame. They installed the window. It was almost like getting a brand-new window that was built with the house, and that came with a guarantee. Pocket windows are known to leak after a while, and I wanted something that was going to last. One of Pella's selling point goes back to the prices. They were offering a better quality for about the same prices. Their installers did a phenomenal job.

They did a great job with my windows and doors. They were very clean. The sales rep was very good. He was very professional and got to the point. We made the right choice. We talked with a couple of different window companies and Pella was exactly what we thought they'd be. They were professional and on time. The teams were polite.

The gentleman from Pella who came out here answered questions and addressed all of our concerns better and more confidently than the other folks. We purchased windows and we're pleased with everything. There was an issue right after install with some of the windows that we're supposed to be like a thicker glass. But they resolved the issue as quickly as possible and we scheduled a time for them to come out and replace them. It took a week or so because they had to get the other windows in but they were here and it was done quickly.

We needed new windows and doors. We checked with a few companies, and Pella was the one who had blinds inside the windows and doors, which my wife wanted. Pella's team came in. They brought little samples. They told us where the Pella store was to go look at things, and we did all of that and chose what we wanted. Everyone was very nice. The installers did what they were supposed to do. They were good. The only thing is the products were expensive.

Windows are great quality but very poor installation workmanship. They did not install window capping on any of the 24 windows and three doors they installed. Had to get them to come back to install window cap and they did not recaulk the molding, cracked pieces of siding, and left a mess in the yard. Recommend the windows but be careful with installation service.

I'm new to Nebraska and has only lived here in two years. But my wife was born and raised here. Her family's been here 100 years and everyone has used Pella and loves Pella. By word-of-mouth and family tradition, I went with them. The consultation was good. Every time we had a question, the rep was there. We could text him day or night. Sometimes he was out of range with cellphone service but he would get back to us within a couple of hours or even the next day within 12 hours.

Getting a sunroom built with Pella windows and facing multiple delays with the order. They delayed the delivery of the original order by 3 weeks and when the shipment arrived it was missing 3 windows. Then they inform us that will be sent 2 weeks later. It's holding up the whole project as the siding and the trims and electric can't be finished. Absolutely ridiculous customer service.

Pella put an external walk-in garage door in for me. The rep gave me several options and we chose the all metal one. Pella was very pleasant and professional. They did good work, and I would recommend them.

I bought Pella windows for my entire home when we were renovating it. As you can imagine it was a big expense. After many years one of the grilles broke and I went to the Pella store for a replacement. They told us they don't carry grilles and we would have to call customer service to request a quote on a replacement grille. I called and gave the representative all the info and was told I would have a quote in 10 days.

We replaced our windows in three separate orders, and the last installation was this past year. Pella closed down the local storefront in our area and the closest one was not quite an hour away. But it took a while to figure out that they had closed the storefront. I called the person that we had contact with but he did not reply. It took over a year to finally get Pella to give us a call back or even start to process the order. The communication was quite lacking. There were many issues with not getting calls back and getting misinformation.

It was $40,000 in windows, a sizeable investment, and I wanted to have a relationship with a company that was around and established for a while. I met with Pella's salesperson who came out and a couple of others. But these were replacement windows so I was more concerned about the windows being put in properly. Pella went out on that because they come in and take the whole window out from all the way in. We came up with pricing and chose the windows. We did it in three phases because we did the whole house. The team and I worked closely and well on the scheduling, what would need to be done and how much they would take care of and how little I had to take care of.

I purchased a door about eight years from Pella ago and I couldn't have been more pleased. So this year, I decided to do the door and the windows with them. Their products are very nice and I'm very satisfied. Aaron, the rep I worked with, was awesome and he took care of everything. We got one little thing at the moment and I haven't called him about it. But I know he'll take care of it. The guys who came out for the installation were great and very helpful as well. They matched up everything and even did extra for me on something I wouldn't have noticed myself, which I really appreciated.

I had some other Pella windows in my house and the window that I was replacing was a Pella window. The other ones were clad windows, and they were rotten out. I had to go back with some Pella vinyl windows and the quality seems to be fine so far. The installer did an excellent job.

Pella's pricing was good and we also liked the salesperson that was here. We had another company come out and give us a quote. He was like a robot and we didn't love the experience. But the guy that came out here from Pella was easy to talk to. We got a door and the installation went well. The installers showed up when they were supposed to and installed with no issues. Both of the people that were here were very nice as well. The door is working out well for us though we have noticed that it is sticking a little bit when we try to open it. But I have not called them yet to see if it can be rectified.

My parents had used Pella and I went with them too for windows. The consultation was great. They were very knowledgeable, helpful and polite. They were also timely and cleaned up after themselves. The windows have been great so far.

We got two windows and three doors through Pella. We had a prior experience with them. Their product quality is probably the highest in the industry. The only thing is, in the beginning, I had to pull teeth from the salesman to get more detailed pricing on it. There was lack of some details on their website that I would go for. Maybe some other consumer wouldn't mind it, but there were questions that I had even looking at the website that I had to get answered once the sales rep came in. Installation went very well. They were here first thing in the morning and gone by late in the day. We talked about the installation, which windows, which doors were gonna be replaced, and how long it would take them to get it in. The thing I did like about it is they didn't disturb the interior trim during the installation.

We decided on Pella for a couple of reasons and one was that we had an 8-foot Pella slider at our previous house that we loved. Then, the brand itself and the salesman. We know the owner of the franchise but I don't have any daily connection with them. I didn't even realize they owned it until we contacted them about the windows so that was an unexpected surprise. But that didn't affect my decision. On the day of the installation, I moved most of the things away from the windows. However, the installers started at the opposite end of what I was told they would do. So, they happened to move some of the furniture. But that's fine. That was probably a difference between the crews. It was a great experience all the way through. I couldn't beat it. The price was more than some and less than others. But the quality probably made the difference. It was better than I expected.

I have 13 windows in my house and I did half of them at a time because they're expensive. Derek from Pella sold me seven windows and the windows came and everything was good. They did a great job installing the windows. But then my house got broken into and the metal door in the back of my house got destroyed when they broke in. I called Derek and he said they do doors. He came out and I got a triple deadbolt door. He said it would take about a month before he could get it out to me but that he'd put a rush on it. But it took 2.5 times longer than he said it was going to. 10 weeks later, not 4, they got my door in and when they were all done installing it, the old man who installed it said all I gotta do is twist the deadbolt and all three deadbolts would lock the door.

We've been doing business with Pella for years, long before we came to Washington, and we were always happy so we just kept with them. Most recently, the rep we worked with was very helpful. She followed through when we had questions. Also, we love the windows we got and we get so many compliments on them. We tell others to go right to a Pella dealer.

I had Andersen in my other house and those were very good windows. If people don't get Pella, they get this one. However, they're very expensive. I looked at Pella and some of the other ones. Andersen priced themselves right out for me this time, so I went with Pella, and the reps were very good. I got nine windows and one storm door. I was in the hospital at the time that the installers came to put the windows in, but installation was very good too. I'm very satisfied with Pella, and I would definitely recommend them.

We got new windows and doors 10 years ago, and our recent interaction with Pella was for hail damage repair for our windows. The repair people were quiet, did their work and cleaned up after themselves. They were able to get everything fixed to my satisfaction, and it was quick and no hassle.

We wanted a new door that had different features, and Pella was the only door that had the blinds in between the glass. We went to the store and checked in with the guy to see if we could see the door in person. And they sent someone out to the house. We talked about it. We looked at the door. We also had an additional window installed. The picture window was in bad shape, and we went ahead and replaced that at the same time. We had a problem with the door because the door was originally measured incorrectly, so they had to send the door back and get a new door. That delayed it by a couple of weeks, but it was a good job and we like the work that was done.

The sales rep was really nice and professional. He showed me the windows that they had and then I picked one. It was pretty easy to install and the quality was good.

The workers were great and very cordial. We live in New York City. So, you have to bring everything up in the service elevator and they were all amazing. We did four windows and the quality was great.

Pella put a new door in our house down in Tucson. They're the best. It was a very good experience. The installation was very nice. It was an expensive window and I'm glad we did it. It added value to the house.

My husband and I started with Pella and we really liked the customer service, how they handled what we were looking for and they met our needs. They showed us what we had in mind, but also showed some other options for us to consider. The installation was very smooth and they did a good job. We were able to get it done very quickly. We love the quality of the windows.

I have a Pella product with a defect that is under warranty. Have you ever tried getting ahold of these people? I have been on hold multiple times and have yet to get to anyone who can help even though they acknowledge the problem and can see my calls to resolve it. They are excellent at taking your money, not so good at fixing problems.

One slider window discolored internally 1/4 of area. NO MOISTURE DETECTED. Pella would not accept photo. Without spending $160/ service. SOOH, OTHER BRANDS WERE BACK ORDERED, bought 5 sliders, NONE SEAL!!! GAP WHEN CLOSED all level/square. PELLA customer service did not care. Will NEVER buy another pella again!! Recently called Pella's local installer to replace broken upper hung window glass, recording stated a promised CALL BACK AS THEY WERE CURRENTLY HELPING OTHER CUSTOMERS.. NEVER HAPPENED. These WERE PEOPLE REFERRED BY pella WEBSITE LOCAL REPRESENTATIVE..

Pella was cheaper than Andersen and they were high quality. It was pretty much equivalent to Andersen. Also, their customer service was excellent. I had more than 20 windows installed and they did it in one full day.

Pella's product line has triple panes with grid and lines between the glass as a design requirement, and I like that they had an install team. It was a one-stop shop. I didn't have to buy the products and then find a third party contractor. I did doors with them, and I've been pleased with the quality. I paid a premium for the Pella products. I had a team of five guys for the installation. They were a little rough on my hardwood floors in the area where they demoed. So, they're built for speed, and not quality control. There were a couple warranty things with the doors that they ordered the parts and came back for. All in all, I was pleased, but they could have slowed it down a little bit and have better supervision.

We love our Pella door. We love everything about Pella because we have all Pella windows and we have one front door. Last time, we didn't do a loan through Pella. This time, we did. We didn't like how it took a while for us to get the paperwork that said who we were doing the loan through. We kept getting messages from this company, and we didn't know who they were, and we didn't pay our first installment right away because we were concerned about who they were. Finally, we did get a statement that says that they were the ones that were doing the loan for us. Our biggest frustration was just not knowing. Then they said, “Well, now you owe us 880.” I said, “Well, we didn't know until now that you were the ones that we were doing the loan through.” They said, “Well, you're gonna have to pay the full amount,” which was a lot. We said, "No."

The door was old. I called Pella on the phone to purchase a new one, then they came out and made a short presentation. Then, the installers were here when they said they were going to be here. If anybody asks, I'd tell them that this place is the place to go.

I had three different vendors come out, and I liked Pella’s windows better because they had the smaller frame and a decent price. The consultant was really nice and displayed everything that they had and told me about all of the different styles of windows. I purchased eight fiberglass windows. The installers were friendly, fast and efficient and got the work done all in one day. I haven't had any issues that I've noticed, and the windows keep the sun out from heating up the house a lot, so that's good. I really like Pella. They're efficient and it was a great experience.

I wanted new windows and went with Pella for the quality. A saleswoman came to my house and presented what she had. I got 10 single-hung windows and the installation took a day and a half. There were two guys on day one and a guy on day two. They changed all the windows out on the first day. The second day, he came back, did the trim work and did a good job on it. The experience was pretty much what I expected. When they did the install, everything they used was Pella brand. They had Pella brand tape and Pella caulk.

Pella’s done two jobs for us in the last year. They put in a bay window for us. The bay window came but it didn't look like any of the joints fit together properly. It took us a couple of months for them to agree to get us a new bay window. The workman that took it off the truck looked at it and said, “This isn't much better than the one you've got,” We still have the same defects. What we did was let them do some cosmetics on the one that they installed originally. The people they did the best job they could with what they got but the quality of the bay window construction is not very good. We don't think Pella has very good quality control and manufacturing.

We used Pella for our basement windows when we bought our home, so when we had a front bow window that was leaking, we figured we'd stick with the same company if possible. The rep was helpful and informative, and the installers were good. They seemed efficient and on top of it. They kept the space organized, and it seems like they installed the bow window very neatly. However, we felt that the surface material on the seat board and the headboard was a little misleading in the description originally, so we called out the project manager again just to take a look.

The product is excellent but the customer service is the worst. I have had to spend $900 to replace two of the internal blinds with external shades because we could not get the service person to come out to repair the internal blind - multiple phone calls, messages and emails and no help from the national office either. No one else will touch them.

They sent out a representative. It was a young guy. I wish he was a little bit more experienced and knew a little bit more about the product. But then in our follow-up, they brought out another supervisor. Ultimately, we ended up getting the wrong color windows for our home. Which could have been avoided if we had someone with a little more experience. It was a costly mistake. The installation crew was great. But I'm now on my third salesperson there, all young, just out of college guys. And wish had a little bit more experience there.

Pella did everything they said they would do. The rep was knowledgeable about the product. He brought a sample and showed us what the windows were made out of. It was good quality. During the installation, there were supposed to be two guys. But one of them called out sick so one guy did it and he stayed at it all day and did a very good job. Pella is expensive, but the windows are good. I wasn't thrilled with paying almost $7,000 for two windows but I knew the price upfront and I don't mind paying for what's good. One of the windows is almost $5,000. It's a big double-hung window that has a three-foot arch. It's one of the focal points in my house. My wife likes it better and I may call Pella when I get some other windows replaced later on.

I needed three windows replaced. Pella was much more expensive than I thought they should have been but I wanted to stay with the Pella windows since the whole house has Pella. The installation was fine. They came out and got the windows in. One of them was a picture window and the other two windows are in fake dormers in my attic so I won't ever be going up there to open them or close them.

I like the job they did. They did it on the same day and everything was done perfectly. They cleaned the area. So, we are satisfied with the job. The contractors were excellent. The products look good. So far, we've been satisfied with the way they did everything. It looks perfect. We will recommend Pella to anybody that's looking for windows.

I checked with a few spots and Pella was the cheapest one with the longest warranty. I spoke to the salesman and he was very detailed in explaining everything that I could get and he helped me out a lot. He had displays with him and he ran me through everything that he had. I got a slider in my bedroom, they replaced picture window in my living room, and regular up and down with the stationary screens in m y bathroom and my back room. The installers were cool, although there were a few scrapes, nicks, and dings from the baseboards. I told others if they want windows, they should deal with Pella. I plan to get other ones done and they are who I'm gonna use.

This is the worst product ever! $11,000+ MISTAKE! We bought Marvin replacement windows in our previous house and loved them. Had we found sliding glass doors with room-darkening blinds enclosed within the panes of glass we would have gotten those. However, we only found them in the Pella showroom. Their salesman came, measured and promised us everything we were hoping for. The installation left us with a rough step in our bedroom that was likely to hurt one of us. After our complaining, they returned and found an acceptable solution. The blinds were extremely difficult to slide up and down. We were told they'd "break in." They never did.

The consultation with the rep from Pella was good. We were shown windows and grids but we didn't want grids. She explained it wasn't gonna be grids but this was just an example of the window. Once we got through some of those initial questions, it was okay. We hit a snag with the installation though. When she initially quoted us, we were putting our house on the market and we explained to her what our deadline was for listing our house. And she said that was not gonna be a problem and they would be able to accommodate those dates. We placed the order, paid our money, and the next thing you know, it was two weeks later. It was delayed for maybe three weeks so we called and said we needed them to rush this. I asked if there was anything we could do and they said they would keep us posted. But we never heard anything. We had to keep calling and we were never able to change the date.

They're great. Their service is good. The installation team who came was first class.

Had a nightmare experience with this company getting two windows replaced. The company is very disorganized and confused. I was told during sale that installation was included, but after I paid, was told over and over again that installation is not possible and I would need to pay thousands extra with other companies to bring it up to my apartment and install.

Quality of Pella Windows needs to be evaluated over time. We just had the windows installed. They seem cheaper made than the original 20-year-old windows that came with their home. The window seems thinner as far as the glass that they're made of. So not exactly sure how they will hold up over time and how they will do on soundproofing. As of right now I'm giving them a three just because their quality doesn't seem nearly as nice as the windows that came with their home 20 years ago and then original track type home.

Pella sales were great. Pella local install team was ridiculously bad. We will never do any business with them ever again. This is William **’s team. Measured window sizes wrong, reordered, measured trim wrong twice, reordered, installed wrong, painted wrong color, ultimately never finished job and we had to hire an independent carpenter at our own expense to finish their work. Complete disaster, never again. House was destroyed for 6+ months.

I know Pella is a good window and I have a Pella upstairs. So, I bought from them and they worked very well. The price was super high though. I got one window and it cost me well over $24,000. But the the installation was very good and fast. They're also coming on Thursday to hook up a bridge system so I can use my phone to open and close the automatic blinds. So far, I like looking at the Pella window. It's very good quality.

Our slider was broken and we know that the two windows we replaced were having leaking issues. They were original to the house. We contacted Pella due to their reputation. A nice and very thorough guy came out. The only issue we had later is that he had put in the slider opening on the opposite side, so instead of going one way, it went the other way. The guy that came out after him was able to look at things and fix it. Also, we had a black door, but he put down a white handle. Fortunately, the guy that came out later reviewed the order and went, “You didn't ask for a different handle, did you?” So the salesman guy made two mistakes, but he was pleasant and knew what he was talking about.

When the installers came out, the handle style of the door that was installed was not what we ordered. We were trying to get it done before a party and the product that got installed for the party wasn't what we were looking for, although it still physically worked. I reached out to the salesman that I'd interacted with and they never got back to me, which I found odd. It made me wonder whether I would work with that sales representative moving forward for any other projects. But the installation team made arrangements and eventually got the handle swapped out a few weeks later. It took a while, but they came and they got it replaced. Also, I'm happy with the quality of the door.

The first installation team was excellent. But one of the windows was not sized properly and it was too small. That window was critical and it was gonna fall out if you pushed on it. So they couldn't finish that installation. We had to wait for them to come out, which was quick, to re-size the window and manufacture. Then I requested the same team to come back, but they sent two guys who were kind of bozos. We weren't happy with the second installation, but it got done.

When it came time to replace the windows, we got quotes from a handful of different companies. Ultimately, Pella had the product we wanted and also the pricing that was the most reasonable. We got 50 single-hung windows. From the time we placed the order to the time they were installed, one of them was a little bit longer, but that was during the pandemic. It was eight weeks. For the last set which was installed earlier this year, it was four weeks from order day to install day. On the day of install, both times were excellent. The contractors worked quickly, were very clean, respectful and efficient. When a couple of very minor issues arose with the placement of certain things, they worked it out with me in a way that made sense and didn't incur any extra charges. They were very effective and approached it from a very sensible position.

We've used Pella before and had very good results with their product. We got the same product this time around. The installers were there when they said they would be and they got the work done and it was good. Their product has very good quality. It has their usual high standards.

I contacted Pella, they showed up, and I walked them through all the windows that I wanted to replace. They sat down and walked me through the pricing options, whether I wanted to go with vinyl or wood windows. I let them know upfront that our goal was to get something in there that'll last a long time and that's not gonna break the bank. They knew what I wanted there. We had to move the appointment around a time or two and everybody was easy to work with. However, the installation went a little longer than they were thinking. They were thinking they'd be able to get it done in two days but it ended up taking about four. There were couple of windows that were built in to built-in desks in our basement that made it a little more difficult. But the guys that came and did it showed up on time and were super nice and respectful.

Pella was an easy choice. It's a good window, as good as Andersen, if not better. I also like the materials and the fiberglass framing. It wouldn't warp or expand or contract with the weather. However, I've been meaning to call back. There's a leak somewhere, but I'm not sure where it is. But outside of that, they did a great job. They were very attentive. If I had a question or a concern, they were responsive. Friends and family say the windows look great.

I used Pella windows on a commercial project because we were working on a historic building and they had to be customized. And every window was different. The contractor had had good experience with Pella before, so I worked with them. They're not the cheapest window, but I was very impressed with the sales guy that I worked with. I liked the care that they took and the installation team. We had double hung windows, patio doors, and a fixed window put in. The last job was at my house and we live in a very old home, so the installation was very tricky because things are not always square. So it wasn't fast, but I didn't expect it to be. The installers were great, too. We had one issue with a door and it took a while to get everything resolved, but it was because there was a level of customization involved. So, I had to wait.

We had an existing sliding glass door and it was having a leakage problem. We wanted to put in a window with a knee wall underneath. We got a big window in its place from Pella and they put a knee wall up to that. We had to have somebody come out and put some stucco to make it look good. I love the window. It's great. It looks like it was always supposed to be there.

I would recommend Pella. The process was easy and fast when I contacted them. They explained the process from beginning to end, gave us the quotes and were not pushy. We got a sliding glass patio door and it's working out great. It looks sturdy.

I have an older house, and the two doors needed to be replaced. The Pella rep gave us different options, and he knew what he was talking about. The installers took the old doors out and put the new ones in, frame and all. New door frames too. We've been satisfied.

I got a 20-foot two-story palladium window from Pella and I like how professional the whole process was from sales to the price to the installation. The installation was flawless. I've had the window since April and I'm very happy with it.

It was a super expensive project and the rep from Pella tried to help me come to a solution that got me the look that I wanted but not break the bank. We landed on the compromise of doing the panes in the front of the windows in the front of the house and he helped me understand that on the back of the house, I could save some money and not not have the panes in the back of the windows.

I had a new front door and side lights put in. I gave all the information to a salesman, which included the color, the style, and I said I wanted top-of-the-line hardware. Then, a second salesman called and scheduled an appointment. He said that the first salesman was no longer there and he wanted to go over the order and make sure it was right. Again, we told him that we wanted the door, two side lights, and top-of-the-line hardware. It took like nine weeks to get the doors and they came and installed it. The install was pretty good but we're having a little problem with the hardware on the front door and the strike plate doesn't stay in place. It twists and it scratched the paint on the front door, which irritates me. Also, I said that I wanted top-of-the-line hardware and I obviously didn't get it. I could've gone to Home Depot and bought cheap stuff. But the overall quality in the door seemed to be good. One design flaw is that the trim around the windows in the door has a fake wood grain in it and there's no wood grain anywhere else on the door. It's stupid. I'm willing to pay for quality but I'm not very happy with how it all went because of the hardware.

The rep from Pella who came to give me a quote was real excellent. I had gotten quotes from different places and I got Pella to drop their price a lot. I told them what I would pay and to take it or leave it and they took it. The installation service was excellent. The installers arrived on time and put things down to protect my floor. They did a good job and were very courteous. I asked them a lot of questions and they answered all my questions.

I had Pella out and I got good information. It was enough to make me make the sale. I went with five windows, a sliding glass door and a front door. During the sales process, it wasn't entirely clear to me that the doors were not Pella products. They were other people's products that Pella sells and installs. Install was fantastic. Through the whole process, both of the gentlemen were incredibly friendly, very respectful of the space, inside and outside. You couldn't tell they were here except that the house looks better. I really can't say enough about them. The service people are unmatched, and I've been very happy with the products that were installed.

I had a good experience with Pella. The installation was good once we got the right doors. They accidentally ordered the wrong ones and had to get new ones replaced. They're expensive, but they're good doors. I like them. They're worth it. Everything went really well. There was a little lack of communication between people, though. I'm still missing a piece that was supposed to come to me. I need to call in and see if they will bring it to me.

I've known about Pella since 1968 when my parents put it in their house and in 1982, we built a house and put it full of Pella. In 2005, we replaced some fixed panels with more Pella. And recently, we had casement windows as well as arch windows installed. The timeline they gave us was correct, which was two months. But the installation was horrible.

I had good experience with Pella before, but I'm not so pleased recently. They feel cheaper than I expected. I have a different type of windows installed, and they're much better than the Pella ones. The Pella ones feel cheaper. I've been wanting to call because I had them installed about two months ago. A couple of them in particular don't close easily. When you wanna lock them, you have to make sure that the top window is fully up. You have to push it up with your hand on the inside. Otherwise, it doesn't really lock well. It's not so good. The other windows feel so much sturdier and heavier. I was disappointed. I don't know if they have different lines and we got the cheapest line, which the sales rep didn't say, but I expected it to be of better quality.

I worked with Daniel and he was very nice and responsive. He came out and did the measuring. The installation was easy as well. They installed a new window for the master bathroom. I was making it larger. The rest of the home is Pella. So, we decided to go with Pella.

I purchased a sliding glass door from Pella and the rep I had was outstanding. Then they had to order the door and two weeks after the first visit, the installers came out and their work was seamless. They even came back for something I messed up on and fixed it. The door's quality is solid and I got what I paid for.

I scheduled an appointment with Pella and I liked the product they sold. I didn't research any other companies. But having other companies that had come by for other appraisals, they looked at my old windows and were trying to sell me new ones. I told them that Pella was already scheduled to come out and replace them. Because it was already after they did the measurement. Pella, the words they used were the Ferrari of windows. So, I felt better about my decision.

I had Pella in one of my old houses and was very satisfied with those. They make a quality product and they had what I wanted and the price was about right. I recently purchased two sliding glass doors. The quality was very good. Very heavy and solid. The installers knew exactly what they were doing. They came out and did a thorough inspection before they even ordered the doors and they ordered the proper equipment to put it in and the extra pieces they needed. It went very smoothly.

When I purchased my home, the home came with all brand-new Pella windows. But after living here for a couple of years, there were lots of problems with the windows. But that warranty was not transferable. By the time I figured out that there was a class action lawsuit against Pella, the lawsuit was closed. I was really stuck. I would not recommend Paula to anybody. The only reason why we put Pella windows in is because I was told that it was going to be significantly more expensive to go with another company because of the size of the windows and we have huge windows at our house.

We had a rep from Pella come out, and her first time went fine. Then we brought somebody else out from another company, and I felt like they were a little more detailed. We brought our Pella rep out again, and I asked her some of the questions that had arisen from the other person coming out. It turned out they had factored it all in but she just hadn't gone through all the details with us at the first meeting. We still decided to go with Pella.

We purchased windows from Pella. We wanted to go with somebody that I could depend on if things weren't right. We didn't like the way the vinyl windows look. They don't look that good. The Pella rep came and gave me some ideas that nobody else did. We got a lot of windows that are fixed. They're like Palladian windows and he said if they're not leaking out there badly or they're not damaged, we shouldn't replace them. It drew the price quite a bit for what we were gonna have to pay. We have 10 of those windows in our house and he suggested that we don't replace those unless they really need it.

I had Pella before and they were nice. I recently used them again and I was a little disappointed in the process. When I would try to open the windows, they would just fall out. There were little pins that kept them on the track and they weren't designed very well. I had a virtual assistant diagnose the issue, then a rep came out to fix it but he had the wrong parts. I was also told they couldn't get those parts. But I paid a couple thousand dollars for that work then I had to replace the windows.

Pella had a good salesperson and a fair price. So, I had their rep come into the house and he looked at everything. Then the installers came in one day and they had to come back a couple of times to make an adjustment, but it was all done in one day. So far, the windows are excellent.

I really liked everybody from Pella who did my last window. I previously bought other things from them and they backed them up. I found them very good to honor a warranty, so I went back. For my recent purchase, a gentleman came out to sell it to me. He told me what they had and offered me a price that was acceptable. Then the day the guys came in to install the window, he came to make sure everything was ok. The guys who installed it were very professional and they did a great job. I will use Pella again the next time I want windows.

I met with the sales guy and their team was awesome. They came out a bunch of times and they did excellent work. I got a sliding glass door with a transom above it. The installation was very easy and the door has outstanding quality. They were professional and did what they said they were gonna do. It looks fantastic.

Pella's price was cheaper and the salesperson was very nice. However, that is where our good experience ended. I'm still having problems with them right now. Last August, we got the quote for our house. The work did not start until November. I had to call them repeatedly from November until about May to get the work completed. The first day we were supposed to have it installed was October. They called me the day of and told us that the person's truck broke down so they wouldn't be coming. They rescheduled for November. November, they told us that they didn't have the door in stock anymore.

Pella has a good reputation and they have a storefront that's not far from where I live. I could go in and talk to somebody about the windows without them coming to my house. They didn't oversell me, which was another big factor in choosing them. They showed me what they had, and based on what I told them, they made a recommendation and I agreed to it. The installation went fine. There was one question about what happens to the window treatments that used to be there. Because I thought they took them down like the shades, they would put them back up, and they didn't, and I didn't see that in the small print. The installer was nice enough to put one shade back. But nothing was told to me about that and I don't know about such things. So, I was a little confused.

The installers of our Pella sliding glass door were very helpful. We like the quality of the product so far. We haven't had any issues with it. It looks good and we've been happy with it. The price was a little higher than what we were wanting to spend. But it was worth it. Their online tool was easy to use. But there could be a few things to update to make it a little easier to navigate.

I have been attempting to contact Pella customer service to have a slider window replaced. I have called several times customer service and am on hold waiting for minutes at a time. When it was finally my turn, the representative was not able to open a pdf I sent and decided it was easier to hang up on me. This is so unprofessional.

We are extremely pleased with the quality and appearance of our new front door. It looks better than expected. The installer was fast and efficient and did quality work. The only thing that prevents me from giving this experience 5 stars is that someone failed to order the vertical piece that is part of the threshold. The installer was able to provide this piece from material on his truck, but it required painting. I had to purchase paint and paint this part of the threshold myself.

We have 18-foot ceilings and Pella finally came out with an electric battery-operated window we could use up top. I wanted it to all match. However, it took forever to get anywhere. The time frame, very slow. The rep came out and looked at stuff, and we sent it to the insurance company. It was time-consuming between the insurance and Pella. It wasn't all Pella’s fault. We waited and waited on the insurance people, and we waited and waited on Pella. It took at least a year. But the people have been very friendly and nice to work with. And the installation process was very good. The guys came out and did it once it had a date. The doors are of good quality except my garage door's seal keeps coming loose and I keep having to have it replaced. Also, it's very pricey. But it's a good product.

Between Pella and this other company, the price was not much of a difference, but it was about the availability. We told Pella what we were looking for and the rep walked through the options. After I met with the guy that could tell us about it, we made an appointment for availability and they started the installation that day. The only issue was we had just paid for our house to be cleaned and there was a lot of mess left. After that, we still had issues with the windows. The cold air still came in. Somebody came out to check the windows to see what was happening. And it turned out that they hadn't insulated the windows on the sides. So, we had to schedule for that, and they had to come back to do that.

We had great service. I love Pella and have recommended them to people. Windows are ridiculously expensive. However, they were all about the same price. But I Liked Pella's presentation. They put our mind at ease about the expense. They had some financing options that we were happy with. So, we chose one of those. Also, I liked Pella's congeniality. They seemed to understand that money was an issue and were mindful of that. And they were as quiet as they could be for installing windows. Everything got cleaned up.

The window that I had in my office had a small leak in it. The current home that we purchased has Pella windows and doors and I didn't like the warranty. They came out to look at it and they said that the window was under warranty, but something wasn't. It wasn't a functional window and it led me to replace the entire window. I was a little upset. I spent $5,000 on a new window when I could've just probably fixed it. It seemed odd to me why all of it wouldn't be covered.

I got doors from Pella, and the installation took about a couple of months. We had to wait because one was the entrance door for the front and the other one was the back, and they were two different sizes. So, there was some extra construction because of that. Now that it's done, the doors add contrast to the house.

We stopped in at the local office to inquire about Pella and then, they sent the salesman out to our home. He explained everything in detail and was knowledgeable. The lady that I dealt with was more like the operations manager who scheduled everything. She was very friendly, nice and on top of things. Pella sent two people to do the installation and it went well. They kept in touch and let us know everything when they'd be coming out and called us before they showed up. We have hardwood floors in the area that it was installed in and they protected that and did a very nice job on it. They also cleaned up after themselves.

I've had Pella windows before. I've replaced sashes because all my windows in the house when I built it in 2001 were Pella and most of the sashes have been replaced because they rotted. I took out a window because I needed new sashes because they were rotten again and I went back with Pella because I seen one of the guys and got a card from him and called, but the experience on them putting in a new window was good. They did a really fine job. My old windows should've never rotted in 20 years. I had a lawsuit against them, but I never collected any money on it because you had to go on the computer and spend hours putting all the information on on the old windows and I did not do that. The look and quality so far look really good. My wife loves it. It's right over our kitchen sink where she can look outside and she really likes it.

I knew that Pella were good windows and doors through experience and advertisement. I got windows for our household and I like the look of them. The installers were timely, orderly, clean and mannerly. We also have some Andersen windows and they have a better mechanism for opening and closing it. It’s a little sturdier and we prefer it over Pella. They were less expensive than the Andersen and the quality was a little bit less, but we're still happy with the quality.

We ordered our front door in December 2023 and the initial installation was in March 2024. We decided to go top of the line because we love our home and wanted a better weather seal. We considered this an investment in the house and expected a product that was commensurate with the money we plopped down. The initial install was very disappointing and included a piece of threshold molding that was green on the end (stood out) and in no way was a high quality choice for that seemingly small but visually loud detail. Additionally at the initial installation, the screen door was not right and made a too-loud-for-what-we-are-paying noise as it opened and closed. Turns out there was a bend somewhere and the installer had to leave with the door.

Whenever I've done work in my houses, I've always chosen Pella because they're good windows. Most recently, we had 17 windows that needed repairs and we decided to go with them. We went to the showroom and the rep was very helpful. She showed us all the differences in the models and we chose one. She reached out afterward to follow up. She came and visited a couple of times. We were very pleased with her. We had to wait six or seven weeks before the windows arrived. The installers came the day they said they were going to come and they did a great job. They covered all their bases and they kept it clean and neat. We were very pleased with the installation and the quality of the windows is excellent.

I live in a townhouse development and we're required to use either Pella or Andersen. One of my windows was leaking and the other one, the landscaper broke it. Andersen doesn't make the windows that have the blinds on the inside anymore and that's what I have on my house. I wanted to replace it with the same thing. The Pella rep I spoke with was excellent. The installer did a really good job too. I was very happy. I would highly recommend them. But they were very expensive.

I had a Pella patio door years ago and I was needing a new one. So, I called them. The installer came in the morning at about 8:00 and he was done by noon. It was expensive but I was happy with it. Also, I was a little surprised that the viewing area was a little bit smaller than before. It seemed like it had a bigger outside instead of quite so much window space.

We had some rotting windows and we needed new ones. We heard good things about Pella from friends so we went with them and the experience working with the sales team and their installation team was not so good. We were supposed to have them installed in the fall. They took all of our money, and then they cancelled the installation. They were gonna do it in the spring and then there was a bunch of drama. The communication about the installation itself was almost non-existent. They sent us the wrong date and it was a month off. It was not a great experience working with the whole coordination of the installation. But the products so far have been good and when we had an issue with one of the cranks not opening, they came and fixed it.

I ordered two windows. One of the windows was cracked from top to bottom. It was delivered that way. They installed both windows and led me to believe all they had to do was reorder the glass. I waited just as long for the replacement to come in as I did the original order. It took almost 12 weeks for me to have two windows replaced. I will never order windows from Pella again. I told all of my friends and family to avoid doing business with them as well. They don't have any problems asking for their money upfront before the windows are even delivered but if you have a problem they struggle to return your call. The funny thing is that the whole time that cracked window was in there was a sign next to it saying Pella Windows. Well we live in a corner house so plenty of people would walk or drive by and see what kind of work you do.

We got Pella Designer Series windows, all casement windows in my house. During my yearly inspection, I noted signs of rot in the lower areas of most windows. I called Pella. What a joke, they want me to pay retail to replace their rotting windows! Amazing! Do NOT waste your time nor money on Pella windows, they look nice but are junk over time. I have some vinyl windows that are doing much better at close to one third of the price. Better with vinyl than with Pella junk! Worst part is: they knew all along about this problem!

Pella came out right away when I wanted to look at the doors. The sales representative was very nice and helpful. We negotiated with different discounts and I got a fair price. The door is expensive but it's gorgeous, solid and quality looking and feeling. We picked a wonderful door and I love it. But they couldn't fit the storm door over the new one. They left that heavy storm door. I had friends move it for me. But I knew that it might not fit. A couple of days after it was installed, I opened the door, and that plate where the notch goes into when you shut the door fell right off and pulled some of the chunks of wood with it.

I renovated my brick English Tudor house. It was built in 1932 and it needed new windows because it had the original windows that were just single pane glass with the weights in the walls. Almost every window in the house was replaced with Pella. They were great. The windows were double hung and casements. I had a sunroom, and it had a knee wall that went up about three and a half, four feet. It was screened in on two sides, and then someone just put glass in there that didn't open. So I got rid of all those panels and I put in two walls of Pella casement windows with a transom over the top of the windows. That little room looked gorgeous. I was very impressed with the Pella windows. After I put in the new windows, my utility bills for AC and heat went down by about a third the next month.

I had Pella mount French doors in my bedroom. It said that they were not painting the walls. But now it's gray all around the door frame because they were not painting it. I would have said that they should also paint the wall to finish the job, but they don't do that. Then when it was mounted, one piece of it was cut too short. So I had to have another team that came and redo it.

I didn't think that the insurance company would go with such a good company. I already had a Pella door. When I heard they were doing Pella, I was thrilled. The techs were very friendly. They were here four days. They did every window in the house except one in the hallway and another in the basement. They're beautiful. I noticed a bit of damage on one window, but I haven't contacted Pella about it. But a manager has gone out of his way. He said if I found anything like that, to make sure I told him so he could get them back here to fix it right away. I wanna sell my house now that it has all of Pella's windows.

I liked the ease of being able to work with the company and the quality of their product. I met with somebody named James and he came to my condo and he did a fantastic job. He was very professional and easy to work with. I've had a lot of other people ask me who did my windows and doors and I've recommended him to them. We had to order materials and the replacement process was maybe two months. And then, for the install, they called and we did the date within the next month. So, for each project, it took three to four months.

I had a very satisfactory experience from the very beginning when they came to check on the windows to the installation. They were all done quickly and very professionally. When the Pella guy came out, he was here a couple of hours. He measured everything. When he left, he gave us the estimate. He said somebody would be back in a couple of days to double-check the measurements.

Our house is close to 30 years old and we needed to replace three doors and roughly 20 windows. Pella did a great job. The craftsmanship was all was done very well. They came back by a few weeks later and looked at stuff and made adjustments. They seemed to be pretty thorough about that. The only complaint I could have was that when we did the doors, it was right in the middle of COVID, with all the supply chain issue. It took six months to get the doors in. So it was a pretty long wait. But when we did the windows this year, it was much faster. Almost all companies were suffering through supply chain issues at that time. But the work was done well. Everything seemed to be pretty good. It was pretty expensive. It was a lower bit than Andersen, but higher than everybody else.

We did our sliding glass door in the back first last year. We had a good experience. And we had four more windows that were out of date. So, we decided to invest in that this year. We went to Pella and I was pleasantly surprised. There was no pressure. We have used Wyatt twice now. He was, "Okay, I understand you're on a budget. What's the bottom line here? What can we do?" He was very transparent and it was easy to talk to him. I felt we would get a good product.

I had a Pella window for years and it needed to be replaced. I like that the bow window had shades in it because it's on the south side of the house. So, I wanted a window with shades in it. Pella was the only place I could get them. The man that first came here explained everything. He did a really good job. My only problem with the whole thing was the weather. We have a long driveway, and the people that came to put the window in did not have four-wheel drive truck, so they couldn't come in. It took an awful long time to get the whole thing done.

I used Pella in the past on a previous job. I was very happy with the work and the guys, and the price was very good compared to other people that I priced it out against. This time, I had two gentlemen come for the consult. They brought their computers. They showed me pictures of different doors. They were very helpful. They followed up. I even had a problem with the door, and they had the sales guys come back like a week later and fix it. So, they were very attentive.

The rep was very professional and knowledgeable during the consult. We purchased a picture window and the gentlemen who came for the installation did an excellent job, cleaned up after themselves, and showed me all about the window. It was a very good experience and the window is beautiful. They put a whole new molding all around it and it fits right in. They adapted to my old window very well.

At first, we were okay with the sales rep but I wish he would have had a little bit more experience to guide us. Our windows are strictly east and west and it would have been nice if he suggested having a darker insert on our blinds because have creamy colored blinds and they don't hold out any light. Also, he told us we needed to buy these special windows because they'd reflect the sun so we bought those but they still let the sun and the heat in, which is what we really wanted to eliminate. We were really disappointed in that.

I got sliding glass doors and a double front door. They gave me a timeline of six weeks for the replacement but it was done a little bit before that. When they came out to do the install, while they were very nice, they struggled with the framing of the front door. But they came right back out and they took care of it and did a whole new framing on the front door. Pella is very good to work with, they stand behind their products, and the product is great quality.

When we called Pella, the salesperson was able to come out quickly and I liked him. Pella had a great selection and a nice showroom. The reps took a look and gave us some options on what would be appropriate for our style house, the price range that we were looking in, the whole process that it was gonna take and if it was a custom window, how long it was gonna take. That was in October of last year. They were very thorough and comprehensive. Then, Pella sent somebody out to measure and he did. But then, they sent somebody else out to measure. We went to the showroom to pick out exactly what we wanted and they custom-made exactly what we wanted, which was great.

The presentation was very informative and clear, and the reps were not pushy. I had nine double-hung windows installed and the installers did it in one day. They did a very good job and I was very happy when I saw the windows in place. I would recommend Pella.

We love our slider from Pella. It's great. I really like it a lot. It's expensive, though. I paid $6,000 for a slider, which is a lot, but it is really nice. The installation was good, too. The installers were helpful. They did their job and they got in and got out.