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Pentair Water Solutions (previously Pelican Water) Reviews

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Edited by: Jon Bortin

About Pentair Water Solutions (previously Pelican Water)

Pentair Water Solutions provides residential water treatment services designed to make a home healthier, starting from the ground up. Its services are available throughout your property, including water supply and disposal, softening and filtration, and even pool and spa water treatment. Services start with a consultation with a local water expert and are backed by a 60-day guarantee.

Visit www.pentair.com/en-us/water-softening-filtration.html
Pros
  • Local expertise
  • Variety of services
  • Upfront product pricing
  • 60-day guarantee
Cons
  • No free testing

Pentair Water Solutions (previously Pelican Water) Reviews

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    Page 5 Reviews 380 - 530
    Verified purchase
    Installation & SetupStaff

    Reviewed April 27, 2018

    I got notices from my water supply company that there was a certain amount of chemical in our water above the standard. We wanted to have better water that was better tasting, and make sure that it was clean. I researched Pelican Water Systems on the internet. I gave the sales consultants of Pelican the name of the chemical and they were very knowledgeable about it. They explained to me what caused the problem and assured me that Pelican would be able to take that chemical out. I purchased the whole house water filter system from Pelican. I did the installation myself and it went pretty well. I used a fixed pipe, which was easier, and I didn’t have to do any soldering.

    Since the installation of our Pelican system, our water is of better quality. We like its taste better and it seems to feel better. I'd recommend Pelican Water Systems. They seem to be a good company and they had good support. Their support was fast whenever I had a question and that's important. Also, the quality of the equipment seems to be pretty good.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We are so pleased to hear since the installation of our Pelican system, your water is of better quality and it tastes better and it seems to feel better. We pride ourselves on customer satisfaction and are so glad to hear that you had a great experience with our Pelican team.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & SetupStaff

    Reviewed April 26, 2018

    My old water system had died and I purchased a Pelican water softener. I ordered everything online and I spoke to a sales rep at the same time. It was hard for them to understand but I told them what the issue was before I bought the other filter. They seemed very helpful and concerned about selling me what I needed. Also, their website was friendly enough. I installed the system myself and it was very simple. I called and asked them about setting the salt meter on it, and they said that they'd need a water sample. So, they sent me a water sample kit, free of charge because I'd already purchased the water filter so they could do that. And then they got back in touch with me and told me what to set the filter on. Now the water tastes much better. Everything seems to be going good. It's a very good system and it seems to be a great salt saver for me.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We are pleased to hear that now the water tastes much better and everything is going good. Its always a good idea to get your water tested, with the Pelican rapid water test. We often hear that the old technology salt systems are costly and troublesome to maintain, so we are so please after research and talking to our Water Specialists you decided to go with a Pelican System.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceStaff

    Reviewed April 25, 2018

    I've been very satisfied with Pelican and their reps. I installed the system and while doing the installation, I was calling several times to make sure I was doing exactly what they wanted me to. And they've been very helpful. I had to add chlorine to the chlorine tank and I had to get it to a certain percentage and it took me a while to get that. I made three calls and I kept saying, "Look, I've added this" and they said, "Keep going. You're doing things right. Until you get to this point, you'll be okay." Also I talked to them about adding extra filter in the system. And they made recommendations, which I'm really happy with. The problems that I have been experiencing on my home water has been taken care of because of the recommendations that they have given us.

    I have an extreme problem with iron. We've been at the house for 20 years and my first water softener didn't last that long. But I went through well pumps once a year and we're 500 feet deep. And my water pressure was real low, we could never go to the bathroom and take a shower at the same time. We never wash clothes or anything like that and get to take a shower. Right now, I've got great water pressure and we can do two or three things at a time without running short of water pressure. And I've got good water too. It's barely clean and I'm not 100% sure that the iron system that I've got hooked up with the chlorine is perfect yet but it seems like it's working very well for me.

    And so I'd tell whoever is interested with Pelican to call them and check into it. One of my neighbors was complaining about their water to me last weekend and I said, "Yeah, I just put a new system on and I'm really really satisfied with it. I've had it on for two months now." And she says, "And you're not adding any salt?" I said, "No, mine is a salt-free conditioner." And she liked that idea. I have been recommending them. A lot of people don't want to do their own water systems. They want to pay somebody to do that but with me, I wanted to find someplace where I could buy a good softener and then I'll get something and do it and hook it up myself.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for your review, we are pleased you were happy with the service our Water Specialists gave you, they are trained to understand water quality problems and then work with clients to recommend the best system that best meets your needs. So glad to hear you have great water pressure and you can use multiple faucets without running short of water pressure. Thank you so much for recommending Pelican to your neighbors.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServicePriceStaff

    Reviewed April 24, 2018

    I had concerns about the chlorine and yucky taste of the city water. I called Pelican Water Systems and talked to their sales consultant. I looked again, watched Youtube videos and read reviews until I realized from what I saw that everybody was happy with their Pelican and I didn’t want to try to save money and get something that doesn’t do what I want. I went online again then I called to see if I could get a discount. The rep that I talked to was great. He did all he was allowed to do, which was enough to push me over the edge to make the purchase.

    I have water softener too but even with it, it didn’t take out any chlorine or any of that junk. I've got a reverse osmosis system too that goes to the icemaker and a little stick it by the sink, but after drinking off the tap, it was nasty. I got the 48-hour soaking and installed it and let it run for a little while and gave it its 72 hours before I made my decision whether or not it was any better because at first, it was a little carbon taste. But after the 72 hours, it was perfect. The difference is day and night since having the Pelican system installed.

    I've got a high blood pressure. The doctors had me on herbals and medicine that don’t do anything. I've had a water softener almost my whole life and they ran off salt, and there is some sodium that comes through them. So, I did some research on that and found that there is a trace of sodium that comes flowed in my water. I turned it off and I'm on my second week during my water softener off test, taking my blood pressure at the same time every night, and then I'm going to turn it back on at the end of my two weeks, then monitor my blood pressure again. If I see a rise, then I'm probably gonna buy the salt-free Pelican water softener.

    I've been looking at them. It's $1,400 and I just spent almost $1,000 on the other thing so I should have bought them both together. It's gonna be $2,100 for both. But I'm doing a test now to determine and if I determine that the water softener is contributing to my blood pressure, then I'll be purchasing the salt-free water softener. Right now I'm running the hose with just the charcoal filter and the water softener is off. And I could tell the difference in the water but it's still a thousand times better than it was with just the water softener. The system worked like a charm so far and others would be stupid not to buy one. I've looked at all the others and after the five-year life or the 600,000 gallons, they would throw it away and have to buy a whole new $500 or $600 tank.

    With the Pelican I can just turn it off, disconnect it, take it down the yard, rinse it out and order myself the charcoal to go in it. I don’t have to buy it from Pelican and can get it from anywhere, so I can recharge it based on what I've looked at for now and be good for another five years or so. Another reason I bought it was I could service it myself and it would not cost me $500 or $600.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Excess chlorine in city water is an increasing problem we help address every day along with improving the taste of the water. So glad to hear the difference is day and night since having the Pelican system installed.

    Pelican Customer Satisfaction Team

    Verified purchase
    Staff

    Reviewed April 23, 2018

    I had high calcium content in my city water, so I researched on water treatment systems and found Pelican Water Systems through the web. Their website was very effective and informative, and I primarily used it in dealing with the Pelican staff. I also exchanged emails with them to discuss my concerns and I spoke with them briefly prior to delivery. They followed up with me. I got the salt-less water softener and demineralizer system for the whole home, then I had a local plumber install it. The end result was good and the system solved my issue. I've used various other systems before and the Pelican system was cost-effective and impressive. I'd recommend Pelican and their products.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear your new Pelican system was impressive and the end result solved your issues. We pride ourselves on customer satisfaction and very pleased to hear that you had a great experience with our Pelican team. Thanks for recommending Pelican.

    Pelican Customer Satisfaction Team

    Verified purchase

    Reviewed April 18, 2018

    We were spending too much on bottled water and we were filling up the recycling every two days. When I googled water filtration, Pelican Water Systems came up and it was exactly what I wanted. I bought the 6-stage reverse osmosis under the sink and now, we fill up the recycling every two weeks. I did it all online and it was no different than any other online purchase so, it went well. It would be nice if the website had instructions on how to install it in a step-by-step video. There was one instance when a drainage tube didn’t go directly into the al pipe so that created a backup and a little bit of overflow where there was a little air gap on the faucet and then it would leak. And then once I cut it and it went directly to go out the tube then that fixed that problem. And for a while there, I was getting upset because it was leaking, but when I researched online, I got that feedback and now, it works perfectly. I'd tell people to get it for themselves if they ask about it.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We are so pleased to hear that the system is working perfectly. Buying online and working through our website is a great way to do your research and then select your product. You may want to consider signing up for our Water Shield Auto-Ship Club that automatically will send you your replacement filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase

    Reviewed April 17, 2018

    I bought a house located next to a bunch of refineries in Romeoville and it was a well water community. We had the water tested and it has a lot of organic material in it so I didn’t trust it. I've been buying bottled water for a long time and I finally decided to go with the filtration system. I bought the 6-stage PRO for under the sink. I did it online and their site was user-friendly and simple. You go through the dropdown menus, it gives you the options and it explains what all the options are. So, it was easy to use. I now have much cleaner water and it tastes better because it’s mineralized which is the big feature that they have that most others don’t. They’re a good and solid company and I'd recommend them.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear the Pelican System is providing you with much cleaner water and that it tastes better because it’s mineralized. Doing research on the best system to treat well water is definitely worth your time and effort. At Pelican we have a large portfolio of products that can address many problems relating to color, taste and odor found in well water.

    Pelican Customer Satisfaction Team

    Verified purchase

    Reviewed April 16, 2018

    I had a well and it was not producing the kind of water I wanted to drink so I looked into water treatment systems and found that if I had a whole house system and salt-free softener, it would solve my problem. It was six years ago when I found Pelican Water Systems online and I didn’t have a problem using their site. You order stuff and you’re in good shape. My house water is under 100 parts per million from my well and I have reverse osmosis and it's lower than that. I just have to change the filters a lot because I have sand in my well and I have a Spin-Down filter and it still gives me problems. I've had it cleaned out a couple of times but it doesn’t seem to matter. I’m doing my best and for the last three years, I've had good water. I'm probably the only people in this county that can drink the water coming out of the faucet.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thanks for being a long time Pelican customer and for your review. So glad to hear you now have good water and probably the only people in this county that can drink the water coming out of the faucet.

    Pelican Customer Satisfaction Team

    Customer ServiceInstallation & SetupSales & MarketingStaff

    Reviewed March 23, 2018

    We did extensive research prior to purchasing our Pelican Water system. We had been through 3 systems with a local company and wanted to go with something better. The fact that it advertised it filtered so well & would be less wear and tear on our appliances was important. Unfortunately, we continue to see scale build up which isn't good for household items. My husband does all the routine maintenance every month. We encountered an issue relatively new into the system and were surprised when we called it wasn't under the warranty. However, Pelican did send the part at no charge.

    It was very difficult to install (and my husband is handy) - wouldn't recommend self-installing. Pelican has always been amazing with service and help when we've called. Disappointed in the quality of the water - which we do not drink. I'm not sure what we'll do when this one goes but I'm sure we won't go with another Pelican. It's been 6 years, so we are wondering how much longer it will last and if it's worth replacing the carbon filtering part as recommended.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear that Pelican has always been amazing with service and help when you've called. However, very concerned to hear about the water quality. You mentioned your filter was 6 years old. Our filters require replacement at 5 years. Please contact our technical department so we can pinpoint and resolve the issue.

    Pelican Customer Satisfaction Team

    Verified purchase

    Reviewed March 2, 2018

    The house we were purchasing had well-water and I was trying to find the best filter for it. I did a Google search and found Pelican Water Systems. I placed an order for a spin-down filter, a pre-filter, a chlorine injector, iron and manganese filter, the carbon filter, the salt-free softener, and the UV sterilizer. Their website was awesome and very easy to navigate. The quality of their products is phenomenal and I’ve referred about three people to them.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for your feedback, doing research on the best system to treat well water is definitely worth your time and effort. So glad to hear that the quality of our products is phenomenal. At Pelican we have a large portfolio of products that can address many problems relating to color, taste and odor found in well water. Finding bacteria in your water can be a scary experience, so we are pleased to hear that you bought a UV system to compliment your well system.

    Pelican Customer Satisfaction Team

    Verified purchase
    Staff

    Reviewed March 1, 2018

    I was having some work done in my kitchen and bathroom. I have really hard water here and I was disgusted with it. My sister-in-law has this system where she has to buy the salt and put it in all time, and I didn't to deal with that. So I went to Pelican and they were very kind and informative. The young man that was working for me did most of the talking with Pelican and he just explained to me what was going on and what to expect. And then I just talked to him when I wanted to know how often I had to buy the filters and when and how to go about it. The Pelican water system softens the water for the washing machine, the refrigerator, the kitchen, the dishwasher and the kitchen sink. When I had my bathroom work done, I got the new shower doors that are just clear glass. I've noticed that I don’t have the hard water spots like I used to.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We are so pleased to hear that your Pelican System softens the water for the washing machine, the refrigerator, the kitchen, the dishwasher and the kitchen sink. Also, pleased to hear that you don’t have the hard water spots like you used to.

    Pelican Customer Satisfaction Team.

    Verified purchase
    Installation & SetupStaff

    Reviewed Feb. 28, 2018

    We had a water softener that finally went bad and we have city water which has some type of trihalomethanes in it. And the city is not doing anything about it. It comes from rotting leaves and also, we have a lot of coal mines here that drain into the water. My wife did some research on Pelican Water Systems on the internet and I read up on it and decided to go with it. I originally just got the carbon filter. And then I discovered the water wasn't softening, so I got the softening tank for it. I'm pleased with it. I also got a cartridge that filters first.

    Originally, I ordered straight off the internet. But when I got the water softener part of it, I talked to a gentleman over the phone. He was really nice and helpful and set me up. I and my son installed the equipment, and it wasn't bad. I wasn't accustomed using PEX, my son and I use PEX and SharkBite fittings and they worked well. It had no soldering so it was nice. Pelican's website was good. I ordered some bunch of those filters that got to be changed every nine months, and I've had no problems negotiating the site. Pelican is needed nowadays because of the way the water is. They're doing a good job and I told some people to give them a shot. I'm sure they'll get some out of it.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We appreciate your positive feedback. Congrats on selecting one of our most popular systems (Filter/Softener Combo). Your research is correct as our Water Filters do address Trihalomethanes, which is often found in City Water. We are so pleased to hear that you are satisfied with our products as well as the service you received. Thanks for referring Pelican.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & SetupStaff

    Reviewed Feb. 27, 2018

    The water in the town that I live in is not the best and we were spending a ton of money on water pitcher filters. I got tired of spending so much money on that and I figured to spend the money one time so I purchased a Pelican Water system. Their reps were good. They answered all my questions right away. I told them what kind of system I wanted and they agreed with the size I picked. We got it all ordered right on the spot and installed it myself. The water has a better taste to it now, less odor, less chlorinated, and more clear.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear that the water has a better taste to it now, less odor, less chlorinated, and more clear. We pride ourselves on customer satisfaction and are so glad to hear that you had a great experience with our Pelican team.

    Pelican Customer Satisfaction Team

    Verified purchase
    Staff

    Reviewed Feb. 26, 2018

    I bought a brand-new house, and it didn’t have a system in it. And with the water system here, I started itching for some reason. I assumed it was the water, and I was going with a water softener first, but the plumber taught me into getting both the water softener and the filtration system too. There was a lot of information in Pelican Water's website and decided to got with the salt-free combo system. It helps the environment and gets the water squeaky clean. I don't itch anymore and my clothes are a lot cleaner too. The water would also smell like a rotten egg before, so the rep gave me a charcoal filtered system and the smell is absolutely gone. I originally did not get the combo system, but they adjusted the whole thing and gave me the combo system with the charcoal filtered system, which I highly appreciated. It saved me a lot of money. I highly recommend Pelican Water.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We appreciate your positive feedback. Congrats on selecting one of our most popular systems (Filter/Softener Combo). So glad to hear you don't itch anymore and your clothes are a lot cleaner too. You may want to sign up for our Water Shield Auto-Ship Club that automatically will send you your replacement filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase

    Reviewed Feb. 25, 2018

    We had hard water so I looked online and I liked the concept of Pelican Water Systems. I looked at the reviews and thought maybe I might be taking a risk buying it, but it turned out to be everything they said it was. I bought online one of their water systems for hard water and it works beautifully. It was worth $1,200 and I got it installed for the entire home. Our water used to get calcium buildup on everything and that's eliminated now. There's still calcium in the water and the system doesn't get rid of it but it ionizes it so it doesn’t stick. Also, Pelican Water's website is awesome. I have a whole house filter system and I buy the replacement filters from them. And their guys do a good job. I show our water system to everybody who comes in our house and tell them where I got it.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear that you are happy with your Pelican System and now your calcium build-up has been eliminated. Also, we are pleased to hear that you found our website easy to use and our Water Consultants helpful. Thanks for recommending Pelican to your family and friends.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Feb. 24, 2018

    I Googled for filters and found out about Pelican. I got a six-stage PRO-RO and I use it all my life. I don’t really like tap water -- I try not to drink it if possible. So, now I moved to an apartment and it is cheaper to have filtered water than to buy water. It was, however, just a little difficult for the maintenance guy to install it. He said the instructions were not very clear to him. I also emailed the customer service just to clear something out and they answered my questions. Right now it is working and I like it. The website is also good. The instructions, nevertheless, should be improved, like make more with pictures, because they have little texts and the system is difficult.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for your review, we are pleased you were happy with the service our support team gave you, they are trained to understand water quality problems and then work with clients to recommend a system that best meets your needs. We always strive to improve all aspects from service to manuals and will look into the feedback. Please keep in mind our YouTube channel has a lot of helpful installation videos, which help tremendously. Please don't hesitate to contact us if we can be of further assistance.

    Pelican Customer Satisfaction Team

    Verified purchase
    Staff

    Reviewed Feb. 23, 2018

    I live in Ontario, Canada and I had some water treatment issues with iron. I was trying to figure out what I could do and I didn't want to drill a well at that time. Pelican Water was straightforward with everything they have and they don't try to sell anything that you don't need. Their consultant was pretty knowledgeable, and I didn't have to go anywhere else for answers. Their website was pretty straightforward as well. I just researched one category for iron magnesium filter and I found the whole house water system. I purchased the whole system right away. The water quality is great since having the system. The iron magnesium is down and it's reasonably managed.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)
    Thank you for your feedback, doing research on the best system to treat well water is definitely worth your time and effort. At Pelican we have a large portfolio of products that can address many problems relating to color, taste and odor found in well water. We even provide a rapid 12 water test that is available across the USA.

    So glad to hear your water is now great with your Pelican system.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & Setup

    Reviewed Feb. 22, 2018

    They really backflushed our city water and it had been really yellow for quite some time. Even when it cleared up, it had a very pungent chlorine smell, it was like drinking bleached water. We ordered the under-the-counter filter system online from Pelican Water Systems. It took a week for it to arrive and I installed it myself. It was easy and very simple. Moreover, it had very good instructions with it. The water tastes better now. It is a lot crisper and I could not taste any chlorine at all. I would definitely recommend Pelican Water Systems.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear that the water tastes better now and is a lot crisper. Thank you for your review, excess chlorine in city water is an increasing problem we help address every day. We are pleased to hear that the installation was easy and very simple. Thanks for recommending Pelican.

    Pelican Customer Satisfaction Team

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & SetupPrice

    Reviewed Feb. 21, 2018

    I bought a house in Tennessee and it's on a well system so I wanted peace of mind. I read about water treatment system and Pelican Water's website was definitive to the different stages and what it could do. I told them I needed a well system and then it asked how many bedrooms and baths we have and so, I based my decision off of that. The website was very informative and the way it was designed made it easy to make a decision for someone who did not know anything about whole home water systems.

    I got the PSE 1800. It's a two-tank system which has the salt-free system and UV filter so I feel safer about drinking the water. And the water feels clean and soft. The instructions that came with the system were very easy to read as I hooked it up myself. I also liked the ease of use of the system, the overall cost and that I didn't have to backwash my systems. It was a great experience and things worked out perfectly. I'm more than happy with Pelican Water.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We appreciate your positive feedback. Congrats on selecting one of our most popular systems (Filter/Softener Combo with UV). So glad to hear that now your water feels clean and soft. You may want to consider signing up for our Water Shield Auto-Ship Club that automatically will send you your replacement UV filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase
    Staff

    Reviewed Feb. 20, 2018

    Somebody told me about Pelican so I looked at their website. I saw the cost and ordered the entire component for the water filtering system. The sales consultant that I spoke with was excellent, too. Initially, I wanted the combination softener and filter. Unfortunately, Pelican didn’t have a softener equipment that went with the filtering system I bought from them. Other than that, it's a good system and people should use it.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear that you are happy with the Pelican System and the customer service you received was excellent. Our Water Specialists are trained to understand water quality problems and then work with clients to recommend a system that best meets your needs. Ensuring you keep your pre-filters clean seems to be key to ensuring your water quality is maintained, please don't hesitate to contact us if we can be of further assistance.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed Feb. 19, 2018

    I realized the water hardness at home and I did some research on a treatment system. There was a lot of options on Pelican Water's website and I found that what they recommended would be the right solution for me because of the price and the solution itself. I found really easy what I wanted and then I called them. Then, the guy gave me a quotation by mail pretty fast. The sales consultant was good and fast. He was also confident, helpful, and guided me to an installation company. I bought a salt-free home water system, one for hardness and one for the rest of chlorine and some. The costs are okay and the quality is good. With the concern on hardness, I cannot feel any difference because the water is more like the same. But I believe it’s less and I had some chlorine ordered in it and this is on.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear you are happy with the quality of the water. Thank you for your review, excess chlorine in city water is an increasing problem we help address every day. We are pleased to hear that you found our website easy to use and our Water Consultants knowledgeable and helpful.

    Pelican Customer Satisfaction Team

    Verified purchase
    Sales & MarketingStaff

    Reviewed Feb. 19, 2018

    The sales rep from Pelican Water described good form of information. He explained the systems and made sure I was going in the right direction. I already have a reverse osmosis and another house system before and I just needed to replace one of the existing systems. I ended up purchasing the two tanks salt-free system from Pelican Water and it's a good system. Their website was easy to manage and to walk through. And I got good information from the website as well.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We appreciate your positive feedback. Congrats on selecting one of our most popular systems (Filter/Softener Combo). You may want to sign up for our Water Shield Auto-Ship Club that automatically will send you your replacement sediment filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & SetupStaff

    Reviewed Feb. 18, 2018

    Pelican Water Systems are great and they have great products. I talked to one of their filter reps who has been very nice. He answered my questions and also guided me. We have bad water and so I got the PC600 which I ordered online. I hired a very good plumber to install it and the installation went fine. We love the Pelican product and we’re very happy with it.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We are so pleased to hear that you love your Pelican System and are satisfied with our products as well as the service you received. We pride ourselves on customer satisfaction and are so glad to hear that you had a great experience with our Pelican team.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & SetupStaff

    Reviewed Feb. 18, 2018

    Pelican was Very good. The unit was already installed in the house that I bought. I needed to replace the filter so I spoke to the sales consultant. He was very nice and he helped me out. I’ve been told the people that use those Brita filters have to replace them weekly here. The water in this city comes out of the tap and it is light brown. A lot of times it smells like sulfur, so it is not a good water source. With the water filtration system the water comes out clear, so I’m really happy. I just wish they had installed it before the washing machine but they did not. Nevertheless, their people are wonderful. I went to their site when I wanted to talk to somebody about some questions and they were very helpful. I was going to do it online but going in just seemed easier. Go ahead and get it in this town.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear you are happy and the water now comes out clear. Please keep in mind we have systems that can address the sulfur issue as well. Sometimes, sulfur odor can come from an aging anode rod in the water heater. One way to tell if the sulfur smell is emitting from the anode rod, is if its on the hot water side only. If so, then you could replace the anode rod. However, if the odor is from both hot/cold water then you need to address it with one of our Sulfur Removal Systems.

    Pelican Customer Satisfaction Team

    Verified purchase
    Sales & MarketingStaff

    Reviewed Feb. 17, 2018

    I've used Pelican before but I sold our house and the new owners wanted the system so I couldn't take it. We had drinkable, wonderful tasting water, and I stopped buying any bottled water. It was also scummy build-up and hard water safe. I love their original system and I was so impressed that I had to buy another one. Their sales reps were courteous and professional. They were very accommodating and they matched a discount that they were no longer running just because I was a repeat customer. We did it all through the chat section of Pelican's website, and everything was clear and simple. I ended up getting the salt-free water softener and the whole house filtration. I haven't installed it yet because we're renovating the house that we purchased. I would highly recommend them.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear you had drinkable, wonderful tasting water, and you stopped buying any bottled water with your Pelican System. We do pride ourselves on customer satisfaction and are so glad to hear that you had a great experience with our Pelican team. Now that you have your system, you may want to sign up for our Water Shield Auto-Ship Club that automatically will send you your replacement filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase
    Price

    Reviewed Feb. 17, 2018

    We've had our Pelican water system for a lot of years. And we always order filters from them. They ship it and we get it. It seems like a fair price and everything is hunky-dory. I keep track of it if we need new filters and I just tell Glen if we need to reorder. He either calls them or orders it online. But he does it more online in the last couple of years.

    We live in the Pacific Northwest and we have good water to begin with. But I've got several applications for the water system because I've got three rental houses that are on it, and then ours and our daughter's. That's why we ordered so many filters. Three are on wells and two is on a fresh water spring to filter out gravel and fine filth that comes up in the well. We live on a lake that is a reservoir, and when that runoff is coming, the filters get the mud in it and you can see it.

    Before we have the filters, we thought our water was crystal clear. but we noticed our toilet valve would clog up. My coffee pot, I seem to need to put the process through it sooner. When I got the filter, it filters out all the fine stuff that it doesn't clog the little valves and the coffee filter. I've got the old kind that you can't see into the filter what's going on into the unit. I just change mine out every three months no matter what. That's the cycle we do. Some of them would go six months in the summer, when it dries out and there's not much going on. It's hard to see in that white light stuff unless it's brown in there. It's dirt coming through. Especially on the spring, you can see the dirt coming down through. We're very pleased with Pelican. They do what they're supposed to do. We're very satisfied and we would recommend it.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear you are pleased and satisfied with your Pelican System. Thanks for being a long time Pelican customer and for your review. We appreciate you recommending Pelican.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceInstallation & SetupSales & MarketingStaff

    Reviewed Feb. 16, 2018

    I have softener and filtration system in my primary residence. I also got a Pelican water system for my second home because of the ease of having it and I don't have to salt put in it all the time. The carbon filters last five years and I can get rinsable pre-filters and the softening was on a lifetime warranty, and I never had to mess with the carpet again. I initially contacted Pelican Water online and Michael responded back to me within five minutes. We chatted back and forth, and he answered several questions and then I asked him for more information. He told he can call me the next day, which he called me back first thing in the morning. I also did a little more research and checked for reviews online, and by the time we got down to speak and it was guaranteed of my satisfaction for a period of time, I told him I will sign up with them.

    Michael took his time and his responsiveness was very good. He was well-spoken and trained. He could answer all of my questions and he also did the follow-up. It was a really great sales call. I also like that Pelican is a US made company. The system I got is actually two big free carbon canisters, which came with a sediment filter and then a big carbon filter steel thing. I got the full system, except the UV system. The installation was very straightforward and simple to accomplish.

    I have the salt type system and a very large carbon filter in my primary home. But the filter had to be changed every 10 to 12 months. The water softener works as good as we think it would. And we'll just put another one of those no salt system and a little maintenance when the house is blown up. Our water is from a well and it has a little bit of sediments. So it's nice to have a nice quality sedimentation filter on ahead of it, and the very large capacity carbon filter to clean it up and take out some of the nastiness. It makes my life simple in every level. Overall, it was a very, very good experience. I’m very impressed with their website and their follow-up.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We appreciate your positive feedback. So glad to hear you are happy with your Pelican System. Congrats on selecting one of our most popular systems (Filter/Softener Combo). We pride ourselves on customer satisfaction and are so glad to hear that you had a great experience with our Pelican team. You may want to sign up for our Water Shield Auto-Ship Club that automatically will send you your replacement filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase
    Staff

    Reviewed Feb. 16, 2018

    I got three canisters for the whole house. Pelican Water Systems told me what the price was and what they figured the system would cost to be installed. Their sales consultants were detailed, and very good at explaining what the system was and what it did. The water up here is full of sediment, and the system balanced the sediment from the water basin.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for the review. We do pride ourselves on customer satisfaction and are so glad to hear that you had a great experience with our Pelican team.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed Feb. 15, 2018

    The water where I live was horrendous. We got beads and stuff coming out and it tastes and smells funny, and my plumber recommended Pelican Water Systems to us. However, their sales consultant was mediocre. He didn’t go into a lot of detail with me and I need details about the product. I base my expertise to find experts on what I need but the guy was abrupt, it was just too much. He has to realize that there are customers who may not understand what Coverage A is versus Coverage C. He needs to professionally represent who he's representing and go through the whole thing. If you perceive the customer as stupid, you're going to treat them like they're stupid and you can't do that. That's not the right way to do it. if it was me, I could lose my license if I do that but this guy didn’t lose anything and he's still there.

    Nonetheless, I love my Pelican and I wouldn't trade it for the world. I did the whole house filter, four to six bathrooms. It was four grand and then another thousand for installation. So, I spent around five grand on it and it's the best five grand I've spent in my house. I take a bath and I feel clean and I can now drink the water out of the tap. If I mix it with my coffee, it now tastes so much better. It is the most amazing water I've ever had. You'll never drink SmartWater again. The fact that there's no electricity to deal with, I don’t know how they did it. You turn it on and it just works. I tell my friends that it's the best water they'll ever have in their life.

    I'd recommend Pelican Water in a heartbeat. I'd just tell others not to deal with the reps. They need to be a little nicer. The product is what sells, not the people and that's sad because it's usually the other way around. If I didn’t have my neighbor own one and I taste his first, I'd probably not have bought it because of my experience with the rep. But I liked the product even though I didn’t like the people. The product is amazing but they would do so much better if they had a better engagement with their customer, a better support group, and a better customer service staff.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear that you love your Pelican system and wouldn't trade it for the world. We certainly appreciate the valuable feedback and absolutely pride ourselves on customer satisfaction. However, we are concerned to hear that your customer service experience was less than satisfactory with our Pelican team. Please rest assure that we will investigate the matter and make all necessary adjustments.

    Pelican Customer Satisfaction Team

    Verified purchase

    Reviewed Feb. 15, 2018

    I have Pelican Water Systems out in Burrell, New Mexico and the filter always turns deep orange-ish-brown. I try to change the filter once a year. The water tastes great. The architect said I have instant on hot water with gas and he said that those are very sensitive systems. That's why I needed the water filter and the system is working fine so the filter is doing its job. I'm now in New York State and I have recommended it. A lot of people here have water softener that adds salt to the water. You can taste the salt and I'm sure it's bad for their blood pressure too. Pelican Water Systems is much better. It works really well.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear that your Pelican Water System is providing you with much better water and It works really well. We often hear that there is a lot of sediment in the water in New York so we are pleased to hear that the system is doing its job. Thanks for recommending Pelican.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & SetupStaff

    Reviewed Feb. 14, 2018

    I had very hard water and I was looking for a softener on the internet. I made my mind up on what I wanted to try and Pelican understood my needs. I got the big filter and when I had it installed, at first I thought the plumber was a little expensive on it. But he had done them before and he did a great job. Now my water is 100% better. I'd tell others to get one, too.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for your review, we are so pleased to hear that the Pelican Filter system has improved your water 100% and is providing you with much improved water quality. A Pelican system can help address color, taste and odor, improving the water as you have found. Thanks for referring Pelican.

    Pelican Customer Satisfaction Team

    Verified purchase
    Sales & MarketingStaff

    Reviewed Feb. 13, 2018

    The water over here at Jefferson is very bad. We used to have a water delivery and we would save a lot of money from using Pelican. Their sales reps were very good and they answered all my questions. I got the reverse osmosis and we got somebody that they recommended to install it. The water has been fine. But I have a very sensitive stomach so I still boil it. My husband is using the water without boiling it and he loves it. The system is very convenient because I don't have to order water every now and then and I don't have those bottles.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We are so pleased to hear that you are satisfied with our products as well as the service you received. So glad to hear that you no longer have to buy bottled water.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Feb. 13, 2018

    I researched a lot of systems and I was happy with Pelican Water's price. I'm happy with the system. I only had it for a couple of months and the water is clean and soft. Their website was easy to navigate but we left it and had to call in order to have questions answered because they didn't tell everything online. The consultant that I dealt with was great. I have to call him back because he's going to get some carbon filters to take some of the egg smell out since I'm on a well, and we're going to put a new unit on the wall.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear you are happy with your Pelican System and the water is now clear and soft. We are also pleased you found the Pelican product to be competitively priced, that is one of the benefits you get from dealing direct through our website.

    Pelican Customer Satisfaction Team

    Verified purchase

    Reviewed Feb. 12, 2018

    We saw Pelican on the net when I looked up for water filters because my wife said her hair was getting to dry. We bought a shower filter from Pelican to go on the shower and I installed it. The sales consultant said it would take all the impurities, such as chlorine, out of the water and then it should be fine after that. We have been using it for a month and a half now, and my wife has noticed the difference. I’d recommend what we are using.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for the response, we are so pleased you like your Pelican shower filter, we have said it often but we do believe we make the best shower filter on the market. You may want to consider signing up for our Water Shield Auto-Ship Club that automatically will send you your replacement filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 11, 2018

    The water quality in the town is bad. Pelican's customer reviews were very positive so I called them to ask general questions about the effectiveness of a water and air treatment system compared to a water softener. It felt like it was a better thing for me personally so I ended up ordering one online or on the phone. Their website was easy to go through and the reps I talked to were very helpful as far as doing this and trying to find that. They stayed on the phone with me and we went through everything. Then I installed it myself. I'm not a qualified plumber but I called the distributor in Florida and with their the help, it was fairly easy. Now my water has no taste which is what I wanted. I would highly recommend Pelican based on their customer service. If I called, there was somebody there knowledgeable to help me out.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for the review. So glad to hear that your drinking water has improved and is now exactly the way you wanted it. Working through our website and buying online is a great way to do your research and then select your product. We are also delighted to hear that the installation was fairly easy. We often hear that homeowners actually install it themselves.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 11, 2018

    I have the Pelican Water System for a year now. We had a previous treatment system that was not working well for us, and so we wanted to switch out to something else. I did my initial order online, which was easy to do. I did initial installation myself. It also happened that I needed a replacement UV bulb and stuff that I've done here recently. The interaction with the rep when ordering the bulb was easy. We did that through an online chat forum and it was fast. I installed the bulb myself. We enjoy our system and it's doing a good job.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)
    Finding bacteria in your water can be a scary experience, so we are pleased to hear that you bought a UV system to compliment your Pelican System. Our Technical support team are here 6 days a week to help our customers so its great to hear that you got great support from them as you installed the units yourself.

    With a UV System, you should consider signing up for our Water Shield Auto Ship program that sends you replacement Lamps/Sleeves when you need them at discounted prices.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 10, 2018

    We've been having hard water on our property. We have a water well for a while and we got sick of replacing faucets and shower heads. Based on Pelican's price and reviews, we went with them. I talked to their rep over the phone and he asked detailed questions. He also arranged for a water sample to collect the right data. He was great, easy to deal with, and knowledgeable in the subject matter. I was comfortable working with him, too. He didn’t really try to upsell or sell me something that I didn’t need and he sold me the right piece of equipment, a softener, model PS48.

    I've called their technical helpline a couple of times when I was installing the unit. I had a couple of questions and they were very helpful. We've had it for about a month and it's been working very well. I noticed a difference in the water and I could tell based on my skin as it doesn’t dry out as much when taking a shower. I’m hoping that it’s going to address the issues with my plumbing system, all the corrosion, the water hardness, and the scaling. I’m a satisfied customer and I'd recommend them to anyone who has well water.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear you are happy with your Pelican System. Good idea to get your water tested, Pelican offers a rapid water test kit for just $99.00 which is refundable against a future purchase of a Pelican system. Also, glad to hear that you installed the system yourself and its working well.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer Service

    Reviewed Feb. 2, 2018

    I have well water and I researched online and found Pelican Water. When I ordered online, it didn’t go through correctly so somebody called and helped me. I got the PC600 and I wish I would’ve talked to somebody because it only does half the job I needed. I wish I would’ve known what I needed for the correct system for a well. There's about 35% difference in clarity in my water and I’m still getting the staining. I called them up again to find out what was required for the other thing and they told me I needed this other softener. So now I’m looking at getting that stuff from another company because it's considerably cheaper for the rest of what I need. But still, I'm satisfied.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We are pleased to hear that overall you are satisfied. Its always a good idea to get your water tested on private well applications. Pelican offers a rapid water test kit for just $99.00 which is refundable against a future purchase of a Pelican system.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & SetupStaff

    Reviewed Feb. 1, 2018

    We wanted clean water and Pelican came up as the best. I put in the system eight years ago and have had a very good experience with them. I ordered the 600 online and on the website, they have a video on how to change the filters. It's the best installation video and a great sales piece. Moreover, the people I've been in contact with for help have been fantastic. They're a great company.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thanks for being a long time Pelican customer and for your review. Our Carbon whole house filters do last for 5 years and then a simple carbon change and you are ready for another 5 years of better than bottled filtered water.

    Pelican Customer Satisfaction Team

    Verified purchase
    Staff

    Reviewed Feb. 1, 2018

    I got my water treatment system from Pelican Water Systems. I did everything online and it was pretty easy. Their website was easy to use. A sales consultant helped me at first when it was about a month before I bought it. I told him that I knew what I was doing and everything and then he gave me what I needed to buy.

    My water used to smell because it was well water but now there is a big difference.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We are so pleased to hear that your water quality is much better and you have noticed a big difference. Very nice to hear you found our website easy to use.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & Setup

    Reviewed Jan. 31, 2018

    We have fairly hard water here and after I did my research on water softeners, I figured out that Pelican was a decent choice and a good fit for what we wanted. The installer from the company we got a hold of liked the system, and he didn't have much trouble doing the installation. The salt lather is a whole lot better now, and the water tastes better, too. We were drinking close to a case of bottled water a week, but that has stopped now. Pelican is a good product and it works really well. I couldn't be happier and I have recommended them.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear that your Pelican System is a good product and you couldn't be happier. Thank you for recommending Pelican.

    Pelican Customer Satisfaction team

    Verified purchase
    Installation & SetupPrice

    Reviewed Jan. 30, 2018

    I already had a filter system which I didn't like so I looked for something that is very easy to install and exchange the cartridges. I did my research on the internet and found Pelican Water. I chose my system, ordered it online, and had a plumber come to the house and install it for me. And it was very easy to install that if I had a little bit more plumbing skills, I could have done it myself. Pelican is a good system. The pressure of the water is a little bit low but otherwise, my experience is very good. I have the system for six months now and although I haven’t exchanged the cartridges yet, it looks easy. I would highly recommend Pelican. It’s relatively inexpensive, too.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for your review, we are pleased you were happy with the Pelican System. Ensuring you keep your pre-filters clean seems to be key to ensuring your water quality is maintained, please don't hesitate to contact us if we can be of further assistance.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Jan. 29, 2018

    I live in the city where the water is terrible and I can smell and taste the bleach. The only way I could get to shower was to go to my son's house out in the country where he has a well. I used to live there, so I could tell that the water is different. I'm a health nut, and I read about how chemicals in the water affect our skin, so I looked online to find a filter system for my shower. I came across Pelican and the information on the website was clear, plus I read good reviews about them. I found the system that I wanted at a fair price, and the ordering process was simple and easy. I really like the Pelican filter that was put in my shower because my hair feels so soft and easy to manage now, and I can comb it. I'm 68 and my skin used to feel dry and crackly, but since I've started using Pelican, I don't even have to use lotion.

    I wanted to get extra filters so I'd have some back-ups, and the man on the phone helped me. He said I should buy the ones without the shower head because it's cheaper than buying the filter by itself. He gave me a heads-up on the price, which I felt was a good idea, as it saved me a bit of money. I have enough filters for a year and a half to two years before I buy more of them because they last six months or so. I gave one filter to my son and he absolutely loved it, so we're both happy campers. From what I've experienced, everything was well done. The people at Pelican were very professional and friendly, and everything was true to the facts that they had on the internet. The system filters chemicals out and it has made a big difference. The Pelican Water System is amazing and it works perfectly, and I have recommended it to people.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear your Pelican Water System is amazing and it works perfectly. Thank you for your review, excess chlorine in city water is an increasing problem we help address every day. We are pleased to hear that you found our website easy to use and our Water Specialists knowledgeable and helpful.

    Pelican Customer Satisfaction Team

    Verified purchase
    Staff

    Reviewed Jan. 28, 2018

    I'm from Colorado and I never had to buy any type of filter before because they have fresh water there. When I came here, the water in Arizona was pretty bad. I saw the tank in my neighbor's house and I didn't know what it was so I started searching. Pelican came on in my Google search and I studied them. I saw that their product was being sold in multiple places like Amazon and Home Depot. Those are two business that I do business with a lot because their products are pretty good. I read reviews from both those companies and found nothing but great things about Pelican. Then I called the Pelican company that was based in Florida and asked a lot of questions from the gentleman before I bought from them.

    Their consultant was very informative and was not a pushy guy. He waited for my questions, answered in detail, and didn't add anything just to say that one system was better than another. In fact, he never pulled the point that they were better than anybody else. He just told me exactly what I asked so, that was really positive for me. Their website was also user-friendly for dumb people like me. I kind of figured out what I needed, how big my house was and based on that, what the output would be, by myself a little bit. I confirmed that with their guy and he said the same thing.

    I got a PC1000 and they installed it about first week of December. I had ScaleBlaster before, which was a tank-less lime reduction system that electronically took away whatever it was that was in the water, but I still had lime in my line so we knew that the water was wrong and not as good as what we got in Colorado. After we got the Pelican system, the water tastes very sweet and much better. My wife is very sensitive to water and she noticed that more than anything else. I saw the difference the very next day we had Pelican, too. The water goes in a cooler that comes with a filter and the taste overall has completely changed from what we were drinking before. It did what their consultant said it would and now, I don’t use bottled water anymore and drink right from the tap. I also told my brother in California to get one of their systems.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We are so pleased to hear that your water quality is much better and you don’t use bottled water anymore and drink right from the tap. Very nice to hear you found our website easy to use. Our Carbon whole house filters do last for 5 years and then a simple carbon change and you are ready for another 5 years of better than bottled water.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed Jan. 27, 2018

    We are in West Michigan and we just started with the well water, but then there were also some chemicals in our tap water and, so we tried to get some systems. We have two little kids and two babies at home so we were trying to get some fresher and cleaner water for them. We have a friend who is a toxicologist so he was able to get us what kind of filter we needed and then we went from there. I purchased my Pelican system online and I found their website very easy to use.

    We just purchased an under-the-counter reverse osmosis system for our kitchen sink. For the most part, we have been getting all of our drinking water from there and it is good. I was impressed with their CS reps. The instructions that we received for installation were parts that weren't completely clear in my mind. But then when I called in, they were able to explain everything really well and was able to get everything sorted and figured out really quickly. That was really nice to have. We already have recommended Pelican and I know some of our friends have already purchased it.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)
    Thank you for your feedback, So glad to hear the Pelican Pro-RO is good. Doing research on the best system to treat well water is definitely worth your time and effort. At Pelican we have a large portfolio of products that can address many problems relating to color, taste and odor found in well water. We even provide a rapid 12 water test that is available across the USA.

    Thank you for recommending Pelican.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer Service

    Reviewed Jan. 26, 2018

    We have very hard water in our area which has a lot of chlorine in it. I did some research online and I found that Pelican's shower filter was the one that a lot of people seemed to be really happy with. We purchased one online and we've been satisfied with it. We had one little issue with the first one we bought but we called them and they took care of it right away. We purchased a second one and we have it for two months now. We like this one a little better because the design is a little different and it has a chrome casing. The other one was plain white and the one they had when they first came out. Now we don’t have issues with scalp conditions anymore. The product even makes the shower a lot cleaner and doesn’t get water spots like it used to.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear you are enjoying the Pelican Shower Filter and now you don’t have issues with scalp conditions anymore. You may want to consider signing up for our Water Shield Auto-Ship Club that automatically will send you your replacement filters when you need them at a special discounted price.

    Pelican Customer Satisfaction team

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 25, 2018

    Florida has crappy water so I ordered a Pelican Water system online for my shower. They shipped it and I put it up. I made one phone call regarding a charge on my statement that was my error and their rep was charming. He worked hard and set my mind at ease. Since having the system, the lather on my shampoo works better and my skin feels much nicer. Pelican Water is a great system with great value. It works well and I love it.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear that you love your new filter and the lather on your shampoo works better and your skin feels much nicer. You may want to consider signing up for our Water Shield Auto-Ship Club that automatically will send you your replacement filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase

    Reviewed Jan. 24, 2018

    I've had problems with my skin ever since I started living in my house so I decided to try as much as possible to improve my skin. I then got a shower filter from Pelican and I've had a nice experience with them. Now the water comes out nice and I've noticed that my skin is smoother. I like that I can change the shower heads so I also got the shower head which has the removable handheld or stock up on the top and it’s very easy to replace them.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear that your skin condition has improved now that you are using a Pelican shower filter. Your research would have told you that you absorb chlorine through your skin.

    Now that you have your shower filter and are happy with the water quality you may want to sign up for our Water Shields Auto Ship Club that automatically will send you your replacement shower filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase

    Reviewed Jan. 23, 2018

    We have such hard water where we live in Phoenix, and we have an evaporative cooler on top of the air conditioner. When it gets dry, the cooler works really well, and we have icicles and calcium hanging off of the cooler. I googled water systems and Pelican came up, and I looked at the company and read all the reviews. We were looking at other systems as well, but the reviews were saying that the system didn't do what their company said it was going to do, and calcium was the biggest thing. Pelican took care of our water and cleaned it up, and in a week, the calcium was gone. My experience with Pelican has been fantastic. It's a good system and it works beyond expectations.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear your experience with Pelican has been fantastic as the system took care of your water and cleaned it up, and in a week, the calcium was gone. We certainly appreciate the positive feedback.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & SetupStaff

    Reviewed Jan. 23, 2018

    I wanted to improve the bad water I had so I went with Pelican Water. I bought a whole house filter. After the installation the water is softer. I was able to return some of what they had sent me which I ended up not needing and they did a prompt refund. Pelican Water was easy to work with and depending on what people need they do a good job.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear that your water is now softer after installing the Pelican System. We pride ourselves on customer service so thank you for the compliment on the ease of working with Pelican.

    Pelican Customer Satisfaction Team

    Verified purchase

    Reviewed Jan. 22, 2018

    We got a little hard water where we live and our shower head used to get all crusty from it. I purchased a shower filter from Pelican Water Systems and their website was easy to navigate and had a lot of information. Since putting the filter in, I haven’t had any problems. It's working out for me really well.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for the response, we are so pleased you like your Pelican shower filter, we have said it often but we do believe we make the best shower filter on the market. To help you ensure you change your filter on time your could consider signing up for our Water Shield Auto Ship program.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed Jan. 22, 2018

    I started searching and I compared Pelican Water Systems with other systems and I found out that Pelican has a better system than the others. I now have the whole water system -- the water softener as well as the UV light. It was easy to find their website and the customer service people are very active because as soon as I started searching, the computer popped up a chat available and I started chatting with them. And right away they explained to me everything based on my needs. It was very easy to find out the information that I needed.

    When the plumber was doing the installation he had a couple of questions and I called Pelican customer service and right away they took care of everything. The difference since I’ve had it installed is from the earth to space. First thing is the chlorine. Everyday I would close my faucet when I brush my teeth because the water smells of chlorine and it was horrible. The shower all around in the tile was all white with chlorine. But now all those problems disappeared. The water taste and the odor are different. Those people at Pelican have a great customer service. If you'll have any necessity, either online or the by the phone, they are very quick with their responses.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for your review, excess chlorine in city water is an increasing problem we help address every day. We are pleased to hear that all your problems have disappeared.

    Congrats on selecting one of our most popular systems (Filter/Softener Combo with UV). You may want to sign up for our Water Shield Auto-Ship Club that automatically will send you your replacement UV filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase

    Reviewed Jan. 21, 2018

    There was a health food store that was selling Pelican water systems and I went online and I looked at the product. I wanted no chlorine in my water and at that time, Pelican seemed to be the best. I knew what I wanted so I talked to them and I wanted to find out what was going to work best for me. I calculated on paper how much water I use in five years. I have had the system for four and a half years now and there is no odor, smell or taste in the water. When I needed the pre-filters, I ordered a couple of them. Pelican is a very good company and my experience with them has been very good.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thanks for being a long time Pelican customer and for your review. Our Carbon whole house filters do last for 5 years and then a simple carbon change and you are ready for another 5 years of better than bottled filtered water.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceInstallation & SetupSales & MarketingPriceStaff

    Reviewed Jan. 21, 2018

    I was looking for something better than the regular Culligan water softener I had. I’m older and got tired of lifting those 40-pound bags of salt to try to get into the softener so I was looking for something wherein I wouldn’t have to do that. I researched and found the information on Pelican Water Systems, and then I had my son go online and check because he’s not only a computer whiz but also very talented when it comes to home repairs and stuff like that. So, he spoke to the service techs at the Pelican and he said it sounded reasonable and good. At first, he was concerned that he couldn’t understand how it would work without salt but after talking to him, he felt that it was a good idea. I was going to do it online but for some reason, I couldn’t so I called the rep and had them put the order in for me.

    I had very good interactions with the sales rep . They were very helpful in explaining how it was going to work for my minimal knowledge of how it would work and also telling me that I needed to change filters every six months. So, I went ahead and ordered a couple of extra filters at the same time that I ordered. I was going to get just the water conditioner but I ended up getting the whole house water softener and conditioner because it was the better way to go for me in talking to the rep. The whole house water softener and conditioner cleans the water or takes everything out except the minerals in the water for drinking and cooking.

    At first, I got frustrated and I let them know that I was very unhappy with the results so far that I was getting. They said it was easy to install and they said any household person with any little knowledge could do it. So, I called the plumber and I was shocked that I got charged for putting it in since the company said it was so easy to do but it wasn’t as easy as they explained it to be. The plumber told me that he would never put in another one at the low cost that he charged me. It was that bad. And it took him about five hours so it was a lot more expensive. He had never put one in before so even though I showed the diagram and how to do it, and he’s a well-known plumber here in my town, and it should have been a lot easier than it was.

    I didn’t realize, 48 hours after we installed it, that I would have to flush it out and do all that stuff, which frustrated me because I couldn’t do it by myself. So, I had my son come over. It was in for probably two and a half weeks before I got to use it because I had to have it flushed. And they had a connector to connect the holes from outside to go flush through the system but I needed an extra connection to let it flow out. My son ended up holding a big bucket, like a 10 or 5-gallon pail and had to touch the water that was flushing out and then take it outside and do it. So, it was a little more difficult than what they explained it to be.

    And then, when I first started using it, it had a film on my dishes, which I was concerned about. A tech got back to me and explained everything to me. And he said that the price that the plumber charged me was reasonable for what he had to do. So, if that’s true, then they shouldn’t say that it’s that easy to install.

    And for the film that I found, he said to start using Lemi Shine, which was hard to find here on our little town. I found the booster and started using it. It works wonderful so I’m very pleased and satisfied with what was going on. I would recommend them to a friend but I would also tell them the problems I had so that they wouldn’t go through the same thing.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We are pleased to hear its working wonderful and you are very pleased and satisfied. We often hear that the old technology salt systems are costly and troublesome to maintain, so we are so please after research and talking to our Water Specialists you decided to go with a Pelican System.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & Setup

    Reviewed Jan. 20, 2018

    I had a water softener and I wanted to replace it with a water filter. Our water tastes better now that we have the Pelican water system installed. Pelican's website was good, and their rep also explained everything to me. Everything was great.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for your review, excess chlorine in city water is an increasing problem we help address every day. Great choice in choosing our water filter. We are pleased to hear that you found our website easy to use and our Water Consultants knowledgeable and helpful.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & Setup

    Reviewed Jan. 19, 2018

    The water in Hughson, California is very hard water, like 22 grains. It was terrible to drink and it caused us a lot of problems. We had a salt-based water softener but it was costing us too much money. I chatted with one guy from Pelican Water Systems online for one question and he gave me the answers. I took those answers and gave them to the local water authority in my town to see if there was a potential problem with using the system on the city water. The local guy said that the Pelican Water system should work fine. I got the NS3, the pre-filter and the carbon.

    I installed the system myself and it was pretty easy to do. I used the plastic pipe instead of a copper pipe. I put a bypass as recommended but I had to do a lot of custom work. But it worked out fine. It does exactly what it should do and I'm reaping its benefits now. It's a water conditioner and now, a softener. There's no salt and there's no harm to the environment. I'm not wasting water or electricity.

    But the water is not great for drinking. It is safe to drink according to the town but we don’t think so because we came from a well water back East. After the system has been running, there's no smell, hard water feel or slippery feel of the salt-based system. Everything seems to be working just fine and we can drink the water out of the tap if we wanted to, but we have it passing through a refrigerator and another filter and that’s really good. We use that all the time now. But I bought a test kit from Home Depot and strangely enough, it said that there are bacteria in the water. That bothers me so I'm going to get my water tested by the lab to make sure there’s nothing going on there.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thanks for the review, we are finding more and more customers are moving away from the old technology salt based softeners and moving to the easy maintenance, salt free water softener and filtration products. Great to hear that you have noticed a difference in your water quality since installing the Pelican System. Finding bacteria in your water can be a scary experience, so we are pleased to hear that you are getting it tested through a lab. Please keep in mind we offer the Pelican Rapid 12 that test for bacteria as well. You can choose our UV system to compliment your current Pelican Combo, which would protect you against bacteria.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & SetupStaff

    Reviewed Jan. 19, 2018

    Pelican Water's sales consultant has been helpful. I was looking for filters and I told him what I needed. He pointed me in the right direction, got the right filters and the combination, and helped me contact the support for issues. I ordered online, had everything set up, and then I had to contact the sales guy back so he would get credit for the sale. I purchased the full system which includes the magnesium filter, water filter, and water softener.

    I went on Pelican Water's website to get instructions on how the set up would be and I did the installation myself and overall, it was very straightforward. I went to the instruction multiple times to make sure I had it all in the right order. The only issue I’ve had was how much chlorine I really needed and how to balance it out. But I’ve contacted the support for clarification on how much chlorine was needed and how to do the chlorine measuring. And the installation has been successful. So far, the water system seems to be doing what it’s supposed to be doing. I left town a couple of weeks after it got installed. And I feel the water started getting better. The softener function is working correctly. Glasses in the dishwasher are clearing up. And the smell on the water is gone so the sulfur and magnesium problems are gone. Overall, I’m happy.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for the review. So glad to hear you are happy and the softener function is working correctly. Glasses in the dishwasher are clearing up and the smell on the water as well as the the sulfur and magnesium problems are gone. We are also pleased to hear you were happy with the service our Water Specialists gave you as they are trained to understand water quality problems and then work with clients to recommend a system that best meets your needs.

    Pelican Customer Satisfaction Team

    Verified purchase
    PriceStaff

    Reviewed Jan. 18, 2018

    I’m very sensitive to chlorine. When we moved here, the chlorine was just overwhelming for me. I had not swallowed a drop of the water in over two years that we’ve been living here. And showers were awful. I’m so sensitive that normal people wouldn’t smell it but I really could. My husband told me that a system would cost tens of thousands of dollars but I went to my neighbor's and he said their Pelican System was so much cheaper than that. I tasted their water right from the faucet and I was sold.

    I ended up calling Pelican and Bret, their rep, was wonderful. He didn’t undersell or oversell me on anything. I asked him about reverse osmosis and he said it would be overkill for our water because that removed heavy metals and that is something that the water company already does. My husband trusted me to make the decision and when I told him that I wasn’t being sold too much, only what we needed, we both had a comfort level with that. So we got the basic whole house system. But when we received it, our basement was not finished so my husband had to frame out a wall to put the system in. He’s pretty handy so he ended up doing an elaborate job, putting in some bypass shelves for when we have to change the main filter and shuttle shelves. It looks nice and it's functional.

    Now, our water is phenomenal and I love it. I enjoy the lack of smell and lack of taste. The water tastes normal and It's just clean fresh water. Before, when I would wipe underneath the faucet, the screen where the water comes out was always black but now, there's nothing. It’s clean so I’m thinking, “Ew, everybody was drinking that. I wasn’t.” The top shelf of our refrigerator also opened up without that big Brita.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We are so pleased to hear that your water quality is much better and the chlorine is gone. Excess chlorine in city water is an increasing problem we help address every day. Very nice to hear you got such great service from our Water Specialist (Brett). Now that you have your shower filter, you may want to sign up for our Water Shield Auto-Ship Club that automatically will send you your replacement shower filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase
    PriceStaff

    Reviewed Jan. 18, 2018

    We've been very happy with Pelican's system. We had a lot of calcium buildup before and I’ve had soft water before so I knew there was a difference when I showered. I went on Pelican’s website and of course there were some not so good reviews. I had concerns about those things but the sales rep assured me that we would not have any problems and that if we did, we had 90 days to return our unit. Now, when I shower, my hair is softer and more manageable. Even my husband told me he has noticed a big difference in his skin and he was someone I really had to convince to get a system. Pelican's system was worth the investment. It had a fair price and it doesn’t run on electricity either.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We appreciate your positive feedback. Congrats on selecting one of our most popular systems (Filter/Softener Combo). So glad to hear your hair is softer and more manageable as well.

    Pelican Customer Satisfaction team

    Verified purchase
    PriceStaff

    Reviewed Jan. 17, 2018

    We came from a house that had a water softener so we were used to better quality water. We recently moved to this house and the water’s got a funky odor and more importantly, a taste to it. It was affecting the entire family, probably including our pets. The salesperson from Pelican Water Systems put our minds at ease. He asked what our concerns were and answered every single one of our questions. We also went through some solutions that specifically the Pelican system could offer. We liked that it's salt-less and that it's a whole house system so we could drink straight from the tap in any room. We were also surprised by the cost in a good way so we did it without hesitation. I'm now noticing less dryness of skin and less usage of soap and shampoos. We've also got better-tasting water and everybody is back to their old habits of drinking a lot of water.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We appreciate your positive feedback. Congrats on selecting one of our most popular systems (Filter/Softener Combo). You may want to sign up for our Water Shield Auto-Ship Club that automatically will send you your replacement sediment filters when you need them at a special discounted price.

    Pelican Customer Satisfaction team

    Verified purchase
    PriceStaff

    Reviewed Jan. 15, 2018

    I just moved into this house two months ago and the taste of our drinking water led me to look at filtration systems. Also, when I lived in Lake City, I had a water softener which took salt tablets and I didn’t want to have to go buy them again. The Pelican representative was very knowledgeable and I got their system which covers the whole house. It seems to be working out well and I am happy with the water. I do the washing and the laundry has been coming out good. The system is a little bit pricey though but I am satisfied with it.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear you are happy with the water and the laundry has improved. We often hear that the old technology salt systems are costly and troublesome to maintain, so we are so please after research and talking to our Water Specialist you decided to go with a Pelican System.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & SetupPriceStaff

    Reviewed Jan. 14, 2018

    I’ve researched about water treatment systems and our son heard about Pelican Water from his best friend. I had problems with the soft water salt type things, I started getting allergic to that stuff and I had to get away from salt. I heard about the Pelican Water Systems and we got the MN3. I had a very nice talk with the sales consultant and they also have very good information on the website. I’ve quickened my favorites and when I want to look something up, I simply pull it up. At first, I was very unhappy with the way it worked but now that it has worked all the stuff out of the pipes, we’re starting to get soft water. At first, even our dishes were crappy and they've got tarnish but now they’re straightened out pretty good so we’re happier about it.

    We spent a lot of money before the Pelican to get the water pipes changed but they’re still changing pipes that they didn’t change that goes to the dishwasher. The pipes are not metal and they do not corrode. When they installed it, our plumber was very knowledgeable of this kind of work, and they fit in. However, the one that does the small adapter that touches the pipes to the Pelican screws on to it. It doesn’t fit tight and it started leaking. And after three days, it was leaking more and more. It cost us almost $50 as an extra cost to get that fixed. I would recommend Pelican to anybody and I’ve already told a lot of friends to get rid of the salt ones and go to that. It is good, it takes a little while to get your system cleaned up like water heaters but in due time, it straightens out and they’re going to like it.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We often hear that the old technology salt systems are costly and troublesome to maintain, so we are so please after research and talking to our Water Specialist you decided to go with a Pelican System. One of the huge advantages of our technology is that it will not only prevent future scale, it will also remove existing scale.

    Pelican Customer Satisfaction Team

    Verified purchase
    Sales & MarketingStaff

    Reviewed Jan. 13, 2018

    The filter in my shower was failing me and I didn’t like changing it every month. So, I wanted something that can really deal with the volume of water needed to be filtered. When I did my own research, a lot of people were happy with Pelican and they liked the three-stage system as opposed to the two. Pelican’s sales consultants understood that I was interested in a good deal and that I’m a long-time customer. Their website is put together very well, clear and concise. I looked at it online and I called them to see if I could get a better deal. Since using Pelican, everybody comes out of the shower calmer which we all really need. Also, my kid's skin and hair are a lot better and there are not so many rashes. So health-wise, it’s spot on.

    Although, Pelican needs to improve the way it’s structured because it doesn't hold on top and leans to the side. There is a lot of weight on top and gravity is always pushing us down so parents don’t have to worry that the shower would hit the kids. We fastened it as best as we could. I like Pelican very much and I highly recommend it for filtering the water.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear that your kids skin and hair has improved now that you are using a Pelican shower filter. Your research would have told you that you absorb chlorine through your skin. Please keep in mind that our Technical Department is available 6 Days a week should you have any questions.

    Now that you have your shower filter and are happy with the water quality you may want to sign up for our Water Shields Auto Ship Club that automatically will send you your replacement shower filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 12, 2018

    I moved into a home with well water so I wanted the treatment system from Pelican Water Systems. I did the whole house with the UV filtration. Their website was easy to use. I called the customer service to help me identify the products but I used the website to order. I had a good customer service with them and they were very helpful so I don’t have any issues.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Working through our website and purchasing online and is a great way to do your research and then select your product. Finding bacteria in your water can be a scary experience, so we are pleased to hear that you bought a UV system.

    You may want to consider signing up for our Water Shield Auto ship program that sends you replacement items when you need them at discounted prices.

    Pelican Customer Satisfaction Team

    Pelican Customer Satisfaction Team

    Verified purchase

    Reviewed Jan. 11, 2018

    We have a very high lime content in our water and we’ve had two salt systems in the last 20 years which have both stopped working. I was looking for something different and saw an ad on the internet for Pelican Water Systems. It was very easy to put in an order online for the tank and salt-free filter. The last salt system quit two years ago and we had a lot of problems with the faucets and lime buildup on pots and pans. We haven’t had that since we’ve gotten the system. We’ve also noticed that our laundry is softer and for me, the drinking water tastes better. I would tell my friends that if they’re using a salt system, the Pelican system is something that they might want to look into. It works very well and I have recommended it.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We are so pleased to hear that you noticed that your laundry is softer and the drinking water tastes better. Thank you for recommending Pelican, don't forget to check out our referral program.

    Pelican Customer Satisfaction Team

    Verified purchase

    Reviewed Jan. 10, 2018

    I have my Pelican system for five years and I am very pleased with the water. I had too much calcium in my water and it was fogging up the faucets and that’s when I decided to get the whole home system. I have the carbon filter, as well as the sediment filter. Having a Pelican system was the most economical way of doing it because water is important to our health, as well as the conditions of the plumbing in the home. It caused me a lot of headaches in having to replace showerheads and to clean out the faucets throughout the home. I also changed out the water heater about the same time as I put in the Pelican water system for the whole house since there was a problem with it. I've noticed a big improvement in the water since then. More homes should consider Pelican Water.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear you have noticed a big improvement in the water. Thanks for being a long time Pelican customer and for your review. Our Carbon whole house filters do last for 5 years and then a simple carbon change and you are ready for another 5 years of better than bottled filtered water.

    Pelican Customer Satisfaction Team

    Verified purchase

    Reviewed Jan. 9, 2018

    We moved down here from up north. And the water quality down here was suspect so I wanted to clean it up a little. I had the house built and the Pelican Water charcoal filter was put in during construction. I used Pelican's website when I ordered some whole house filter cartridges and it had free shipping. The whole house filter is what I really need because when I change the cartridge, I can see what it has done.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for your review, we are pleased you found our website easy to navigate. Ensuring you keep your pre-filters clean seems to be key to ensuring your water quality is maintained, please don't hesitate to contact us if we can be of further assistance.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed Jan. 8, 2018

    We bought a house that is on well water and the previous owner was renting their system but we were looking into purchasing the system. I was unsure of what exactly to get but Pelican's sales consultant walked me through every bit of it and was very helpful. We have four bathrooms and they wanted to make sure that the system could handle it if we had guests over so we got the larger system for six to eight bathrooms. We got a PH neutralizer and a whole house system so there's an iron and manganese filter, a saltless water softener, a whole house filter and a sediment filter.

    When I was asking around and talking to people about having my Pelican system installed, it was hard to get a straight answer from anyone because everybody, including the local plumbers, wanted to sell me their own system. I didn’t realize that water softeners and filtration systems was a really big business that has a lot of competition. I called 14 plumbers and no one would install my Pelican system. They even did scare tactics and said I was making a bad mistake, that I would regret it, and that I was wasting my money.. I got scared and called Pelican. They said they would have someone that works with them. They told me not to worry because they have great customer reviews and hardly anyone returns their systems.

    They gave me the name of the third-party plumber who was willing to install the system. He came by and he was great. When we moved into the house they had this very strong sulphur smell in the water that was disconcerting. We called and they said it was due to the water heater. They found out that the system wasn’t hooked up properly so the water going through the water heater wasn’t filtered at all. It was coming out dirty and with sulphur smell. But now, there’s no more sulphur smell. There’s also a big tank that I have to put water and chlorine in to oxidize the iron out of the well water and get the chlorine levels at the right place. But we’re just fooling around with that so the water is still a little bit yellow. I called Pelican and they’re working with me on that.

    The hard part is that they don’t have a service person over here. Everything is done by the phone or through the website. But the good thing is that it is forcing me to be a little bit more active in my home and know how things work more, which I’m thankful for. It’s just a little nerve wracking because I’m not super handy but they were very patient with me and always very responsive. If I call they’d always call back to make sure everything is okay. They’re very good about that and they’re very calming.

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    Verified purchase
    Installation & Setup

    Reviewed Jan. 7, 2018

    We are remodeling a house in the Yucatan and even though there are city water supplies in Mexico, you can’t be sure that there’s not something in them. They also have very hard water so we wanted something that would take out as much scale as possible to help preserve the appliances and finishings in the house. Frank did a whole lot of research online and decided that the Pelican system was the best thing we could possibly get. It’s supposed to take out 99 percent of the scale and it also has ultraviolet in it to kill off any bacteria. It has very comprehensive instructions on installation as well and he was really pleased with that.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)
    Finding bacteria in your water can be a scary experience, so we are pleased to hear that you bought a UV system to compliment your Pelican System. Great to hear the installation instructions were very comprehensive as you installed the units yourself.

    With a UV System, you should consider signing up for our Water Shield Auto Ship program that sends you replacement bulbs when you need them at discounted prices.

    Pelican Customer Satisfaction Team

    Verified purchase

    Reviewed Jan. 4, 2018

    We have very hard water here in Southern California, in Santa Clarita particularly, and we've always had a potassium-based system that runs into our garden beds. Several years back, the city of Santa Clarita outlawed any kind of water softening unit, but we were grandfathered in. These tanks, between seven and $900, only last for five to six years, and that's a little over $100 a year. It's a big hassle to get the potassium and since it's outlawed here in Santa Clarita, we had to drive several miles up to the Antelope Valley to buy potassium. My husband started looking into something more permanent, and that's the Pelican System.

    I knew it was a purification system but I was extremely disappointed that with the water softener, the water was actually soft. The Pelican system doesn't do that. The water is cleaner and more pure, but I was expecting the purification as well as the softening, and I didn't get the softening. With the water softener, you put bubble bath in there and you don't need very much, and you got bubbles to last forever. With this, you got to put bubble bath in there if you want bubbles. It's different but I've been told this is healthier and that it takes out all the bad stuff, so I'm dealing with it. Also, during the delivery, these big tanks and long boxes with all the orientation pointing up were laid out to their side. But everything turned up to be fine. There's something too about putting water in the tanks and you have to let it sit, and that wasn't made clear.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear that the water is cleaner and more pure. We often hear that the old technology salt systems are costly and troublesome to maintain, so we are so please after research and talking to our Sales Consultants you decided to go with a Pelican System.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & SetupStaff

    Reviewed Jan. 4, 2018

    My water treatment system was going south, so I had to look for a new one. I spoke to sales consultants at Pelican several times and it was all positive. They were very helpful. However, it wasn’t easy to install, but I did it myself for about less than $100. When I need a replacement for media, I go to their website and order it up. I have told other people in our area about them.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear our Water Specialists were very helpful and were able to assist you in your buying decision. Thanks for recommending Pelican.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Jan. 3, 2018

    My wife researched online because we have a well here, and we wanted to make sure we have good water. We then spoke with the sales consultant online. We found out what their systems were that were available, and we ordered it. They insisted that before installation, they would have our water properly tested, and they suggested that their best thought was a place in Michigan. We have everything that they offer. We never had any problem with them and every time we call them directly, they take care of whatever questions we have, and they get us taken care of immediately. They are very pleasant, and we’ve had the installation for 10 years now. I highly recommend them to anyone who is on a well particularly. We wouldn’t think of having anything else.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)
    Thanks for being a long time customer as well as the feedback. Doing research on the best system to treat well water is definitely worth your time and effort. At Pelican we have a large portfolio of products that can address many problems relating to color, taste and odor found in well water. We even provide a rapid 12 water test that is available across the USA.

    So glad to hear you are recommending Pelican.

    Pelican Customer Satisfaction Team

    Verified purchase
    Staff

    Reviewed Jan. 2, 2018

    I don’t like a lot of the added chemicals like chlorine that is put into the water. I find it nauseous and I don’t like the taste. A friend told me about Pelican Water so I looked into it. A rep explained to me the product well and the different items that they had available. I made my choice based on the discussions and my research and personal opinion. I got the standard city water filter system and I liked it. We don’t have the strong chlorine odor now and the taste has improved. If these issues are important to someone else just as they were for me, then I’d strongly recommend Pelican Water.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for your review, excess chlorine in city water is an increasing problem we help address every day. We are pleased to hear you are happy with your system and you don’t have the strong chlorine odor now.

    Pelican Customer Satisfaction Team

    Verified purchase
    Sales & MarketingStaff

    Reviewed Jan. 2, 2018

    I talked to a consultant from Pelican Water and he answered all my questions. He was professional and polite. The sales reps also answered the questions that I needed to find out about. It was very pleasant and informative. We had hard water and I got the single tank from Pelican. Then I had a local plumber install it. We've just had it for about a month and there are less scale and build up on the shower and walls. It's not really good yet but I'm patiently waiting. The water still feels and tastes the same.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear that you have less scale and build up on the shower and walls with your Pelican system. Also, very nice to hear our water specialist was professional and polite and you had a great experience.

    Pelican Customer Satisfaction Team

    Verified purchase

    Reviewed Jan. 1, 2018

    Salt Free Softener NS6 - This is not a real water softener. This is only a Water Conditioner, and does not remove calcium from the system. The product is mislabeled and the vendor will try to require you to pay for the return shipping, or force you into a replacement, once you figure this out. Don't do business with a company like this.

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    Factual basis uncertain
    Verified purchase
    Installation & Setup

    Reviewed Jan. 1, 2018

    I live in the State of Oregon and we know that the city puts a whole bunch of chemicals and Fluoride in the water. And Fluoride is not good for your body. One of the reasons we've decided to go with this 'cause the Pelican filters out the Fluoride among other things. We ordered the whole house water filter over the internet and we had a plumber install it. I signed up for an automatic water small cartridge filter which goes ahead of the big filtering tank. I signed up for a renewal shipment on it every six months and that came through just like clockwork. On the first three days after installation the water started tasting better. The build up on the pipes was rid off. Pelican Water Systems works great.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear the water started tasting better immediately after installation. Also, nice to hear the build up on the pipes was gone and your Pelican System works great. Smart choice signing up for our Water Shield Auto-Ship Club that automatically will send you your replacement filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & SetupPriceStaff

    Reviewed Jan. 1, 2018

    Pelican Water Systems does their own installation and has no third-party vendors to deal with. I got their water system for the convenience, their price, and their expertise. Their sales consultant was a subject matter expert. He knew and could talk about the product, answered every question, and took care of our concerns. He conducted himself professionally. Then the installers showed up with ID in a company truck, knew everything that had to be done and did it. If I had any questions, they were answered. They all should continue being professional in every way. Now, we got rid of the chlorine and all the other stuff in the water. We're able to drink the water out of the tap so we're saving money on buying bottled water. It's safe enough to give our pets now because they were only drinking bottled or filtered water out of the refrigerator. Overall, a Pelican water system makes a difference in the water.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear the Pelican water system makes a difference in your water and you received professional treatment through out the entire process. We are so pleased to hear that the Pelican Combo (Softener-Filter) system is providing you with much improved water quality. Excess chlorine in city water is an increasing problem we help address every day.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceSales & MarketingPriceStaff

    Reviewed Dec. 31, 2017

    I was interested in a water softener filtration so I began searching online. Pelican didn't have the lowest price but in reading the literature, I could understand it better than other company's, specifically the water softener feature and the name recognition. The sales rep was very good. He took his time with me whatever questions I had and I had several concerning the system and how it works. Also, I had an issue when I was installing and had a plumber out as I’m at a point in life where I don’t carry my toolbox everywhere I go so I'd gladly hire a pro when I can. Part of the system has a UV light for bacteria and I couldn't find it. The fixture was there but the lamp was missing. I called and he called right back even it was after-work hours but by that time, the problem was solved. It was still in its round cardboard tube that I had tossed down the trash.

    Part of the issue was hard water. The first time I watched it, it bound to the windshield and the body had a detail in it. We also have a water fountain that splashes to the window a little bit. The water softener helps unbind chemicals and and binds to the car and windows. And then, it does come off so I like the whole concept. Actually, neighbors have come by. I would recommend Pelican because so far, it’s doing what it’s supposed to. I told my neighbors what I’ve learned, what I know, and that it treats the hard water problem here. Overall, it was a positive experience with Pelican.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We appreciate your positive feedback. Congrats on selecting one of our most popular systems (Filter/Softener Combo). You may want to sign up for our Water Shield Auto-Ship Club that automatically will send you your replacement UV filters when you need them at a special discounted price. Thanks for recommending Pelican.

    Pelican Customer Satisfaction Team

    Verified purchase
    Staff

    Reviewed Dec. 31, 2017

    Our experience with Pelican was good. I had an RO treatment before, but we moved to a new home so we looked for another treatment system. The sales consultant I went through with was excellent. He listened, he got me all the information, and he didn't pressure me. He did what he could and he did everything I asked him for as well. He was phenomenal. I bought the whole house filter and the softener, and I'm very happy with it. It's a great system. You should consider it.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear you had a phenomenal experience and you are happy with your Pelican system. We appreciate your positive feedback. Congrats on selecting one of our most popular systems (Filter/Softener Combo).

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Dec. 30, 2017

    Another water company came to my house in Wisconsin and left a bag with a sample on it. I thought it was the town leaving it so I gave them my water sample, and then they called me to come back and show me what was all in my city water and what was going on. They were going to charge me $8,000 for a system that had salt which I would have to keep redoing and putting in. We have basements so I didn’t want to haul bags of salt up and down there. So, after he left, I realized that I had a water issue and I didn’t even know it. I started researching online and found Pelican Water Systems. They’re salt-free and we won’t need an osmosis system to remove the salt so I really like their system a lot better. The salesperson that I dealt with was perfect and everything went smoothly.

    The Pelican people could not come here so on our end it was difficult to get it in and to have people realize what I have. We’re in Wisconsin where nobody even heard of this system and my plumber didn’t know how to even put it in. He was here for eight hours and then he realized that he put it in wrong way the first time. I’m a realtor so I’ve been really trying to push their system in a lot of the houses now because I just can’t believe our city water here is terrible. I had no idea it was as hard as it is because my hot water heater lasted 20 years.

    I took a picture of the Pelican water system and put it on Facebook for some of my clients and friends to see because they’re all using the salt. I purchased from Pelican the two tanks -- the charcoal tank and the other one and then the filter thing. It’s been absolutely great and now I’m Pelican’s best advocate. We have a lot of properties out in the country that are around wells and septic tanks so we have to have a water system. The Pelican water system is three times cheaper and that’s with an osmosis system that they normally put underneath the kitchen sink which takes up your space for storage. They put this under there so that your drinking water in the kitchen doesn’t have salt in it but the rest of your house would. But I don’t really want drinking water in my bathroom where I'm brushing my teeth. When the rep was talking about it I was okay with it but I realized I had a problem and now I need to rectify it.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for the positive feedback. Congrats on selecting one of our most popular systems (Filter/Softener Combo). So glad to hear It’s been absolutely great and now you are Pelican’s best advocate. You may want to sign up for our Water Shield Auto-Ship Club that automatically will send you your replacement sediment filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase

    Reviewed Dec. 30, 2017

    We got a whole new Pelican system for the house and we've had it for a year and a half now. So far, so good. In fact, I'm getting ready to change the filter out and it seems they are working fine. I should probably check for softeners because I had the old softener where I put the salt in and do the ion exchange. I'm wondering to get away from the salt because when it does the backwash, so much water goes to waste. Pelican was so good in saying that there's no use of the salt and that there's no backwash so, I'd be saving some water. It's not that hard to believe that Pelican's system does what it does.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear all is well with your Pelican Water Filter. We often hear that the old technology salt systems are costly and troublesome to maintain, so we are so please after research you are considering a Pelican Salt Free Softener System. We are available to answer any questions you may have.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 29, 2017

    I love Pelican. We had moved to Florida and I always put a reverse osmosis system in our drinking supply. I drink a lot of water and tea, and I make my own lemonade as well. So, I definitely wanted to make sure I had healthy water. They say that the water in our area is good, but I always feel better if there's the reverse osmosis on it because you never know. So, that's how I started. I wanted one and I was looking at different prices. And when I had called them, they were very helpful. So, I ended up going with them. I bought a reverse osmosis system from them that's under the kitchen sink.

    So, anything we drink and anything we cook with, it's filtered water. And it goes through refrigerator too. I'm on an automatic thing where I don't have to figure out when I need another filter. They just automatically send it to put it in. They were really nice. When it came, my husband built houses so he put it in. When he had a question, he called and they said, "We'll help him out." So, I'm very happy with them. If you go online, they answer all your questions or they call you back. They're really good people.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)
    We are pleased to hear that you are happy with the Reverse Osmosis system. Our support team are here 6 days a week to help our customers so its great to hear that you got great support from them as you installed the units yourself.

    You made an excellent choice signing up for our WaterShield Autoship program that sends you replacement filters when you need them at discounted prices.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Dec. 29, 2017

    City water has fluoride in it and the only way to get fluoride out of the water is with an RO system. So, we were trying to find a simple but cost-effective way to get the fluoride out of the tap water and my wife found Pelican Water on the internet. I called them and they had a better deal via calling than on the internet. It seemed like every time I talked to the guy, the price came down $5 to $10. I talked to him about three times and the third time was when I purchased the purification system. It was also interesting talking to the sales guy because obviously, he knows a thing or two about purifying systems. My first job in the Army was water purification, so I’m quite familiar with varying qualities of purified water.

    Since having Pelican, the water tastes better. And the nice thing is the system has a built-in mineral replacer because our water in itself is too clean to drink. If you drink too much of it, you actually end up stripping a lot of the minerals in your system. The system softens the water by adding some minerals and it’s tasting better that way too. It’s taken out the fluoride which can’t really taste, as well as the chlorine which can taste. We recommend it to others.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for the response, we are so pleased you like your Pelican System. Thank you for recommending Pelican. You may want to consider signing up for our Water Shield Auto-Ship Club that automatically will send you your replacement filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase

    Reviewed Dec. 28, 2017

    I had chlorine in the water so I got a Pelican Water filter attached onto the shower. I've had it for two years and it's doing the job. I would recommend Pelican Water overall.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for your review, excess chlorine in city water is an increasing problem we help address every day. We are pleased to hear that our system is doing the job. Thanks for recommending Pelican.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed Dec. 28, 2017

    I was searching for water filtration systems and went through a couple of websites. I did almost 15 days back and forth research on what were the benefits, pros, and cons. My neighbor also started using some salt-based system. I saw that Pelican was the best one based on what the features were, the functionality and maintenance-wise. I thought it perfectly made sense so I went ahead. I talked to the rep and asked about who would install the system, how they would install it, and the rep solved my query on the fly. I was happy with whatever answer he had given. That made me buy the system instantaneously rather than thinking if there was any headache or how it would work.

    The system was online on 10th of November and I could see the difference in terms of taste and what were my expectations. But it would be nice if they have their own recommended plumbers. Also, I’m expecting to change the filter in three months. That will give me another experience on how flexible it is to change the filter. I hope it doesn’t get messier but that will give me how easy Pelican is made for their consumers overall. So far, I'm happy with it. I would definitely recommend to anyone.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for your review, we are pleased you were happy with the product as well as the service our water specialists gave you, they are trained to understand water quality problems and then work with clients to recommend a system that best meets your needs. Ensuring you keep your pre-filters clean seems to be key to ensuring your water quality is maintained, please don't hesitate to contact us if we can be of further assistance.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & Setup

    Reviewed Dec. 27, 2017

    I had a friend who used to work with Pelican Water Systems and I bought a Pelican water filter about 7 years ago. I did the installation myself and it was easy. Ordering is also easy and doing everything online is simple. It's a great water filter system if they need something for rusts or sediments, and I've recommended them to a few people like my mom. I already ordered one for my mom and we just put it in a couple of weeks ago.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thanks for being a long time Pelican customer and for your review. Working through our website and selecting your product is a great way to do your research and then make a decision. Please keep in mind, our Carbon whole house filters do last for 5 years and then a simple carbon change and you are ready for another 5 years of better than bottled filtered water.

    Pelican Customer Satisfaction Team

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed Dec. 27, 2017

    We found Pelican when we were looking for a salt-less water conditioner. The average home has to dispose of 6,000 or more gallons of saltwater that is used to regenerate the medium in a salt-using water softener. We are on a well and near a creek, and if we dispose of that much saltwater, we would contaminate our own water supply. Sales consultant David was absolutely excellent. We looked at the different solutions that Pelican had, and this one was exactly what we needed. We had had our water tested twice, and it worked out beautifully. We purchased a full house water conditioner that is non-powered. Its resins simply change the calcium molecules, which like to grab on things, to non-grabbing or non-sticky calcium. It takes the hardness and lets it pass through rather than cling to all of the devices in our home. It’s guaranteed for life, takes no electricity, and I change a filter on the water going in only once a year.

    Their website helped me navigate, but I did better in speaking to them because we had to run through all of our testing numbers so that we knew what we were dealing with. David had also been excellent in follow-up. I even sent him a picture of our installation by the plumber, and he thought we had had it extremely professionally done.

    We are at a farm that is 150 years old, but the well was just put in in 2011 because our old well ran dry in a drought, so we had much harder water to the extent that the water in the toilets would turn yellow in a day or two, but that has not happened at all since the Pelican was installed. We also upgraded our water heater from a standard propane 40-gallon sit-in-the-corner water heater to a tankless water heater. Tankless are much more intricate and precise, and we wouldn’t buy one if we didn’t condition our water. Pelican was very good to us. They delivered as they said, everything was as promised. We even left questions that we may have had later, and they were immediately there and followed up. It was a good experience, and I’d certainly recommend them.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for your feedback, so glad to hear you had a great experience. Doing research on the best system to treat well water is definitely worth your time and effort. At Pelican we have a large portfolio of products that can address many problems relating to color, taste and odor found in well water.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 27, 2017

    Our water was very hard. My wife didn’t like it because it was not good for her hair and it also left spots on the countertops and behind the sink. I did a lot of research, compared water treatment systems, and decided on Pelican. Their rep was very informative and I thought it sounded like a good system to me. One of the other treatment systems' rep called and tried to sell me their product. I said that I was pretty well sold on Pelican. I said, “What do you think about Pelican?” He said he didn't know, but he knew a guy who could tell me. He said he'd call me back and sure enough, he called me back the next day and said, “My friend who’s an expert said, ‘Pelican will do exactly what it says it will do,’ when I asked him about Pelican Water System Treatment. I guess you made a good decision.”

    I went ahead and ordered Pelican, installed it myself, and I’ve had it for five years now. A few weeks ago I replaced the carbon and it was very easy to do, and we’re as happy as we can be. The water is not hard like it used to be. We also don’t have those spots on the countertops and the pay is good. We can’t go wrong with our Pelican. This is probably the best product on the market.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thanks for being a longtime customer. So glad to hear the water is not hard like it used to be and you don’t have those spots on the countertops anymore. We love to hear customers say they can’t go wrong with choosing Pelican.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 26, 2017

    I’ve had a skin condition for four years and I’ve gone to many doctors to get this taken care of, and they’ve given me all sorts of diagnoses, creams, roll-ons and nothing would hit it. The water that we were bringing into our house from the well was full of bacteria, and even though we had a water softener, it just didn’t seem right. The reps at Pelican knew that we had a brand-new water softener, so I said I just wanted something for the shower and my bathroom sink, so that’s what we got. They’ve been very helpful. It was also very easy to navigate their website. Now my skin condition is finally going away.

    The gentleman from Pelican was very nice on the phone. I called back recently and said, “When you send your product to me from Florida, for some reason it takes a long time to get here.” I’m in Ohio and by the time they get here, they’ve run out of the filtering systems in the shower. As soon as that happens, the skin condition picks up again. They usually send one out every three or four months but we have really bad water. The gentleman said he'd change it, and so it’s in the mail somewhere right now. I thought it was set in stone that I had to schedule it every three months no matter what. He changed the dates and now it comes sooner.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)
    So glad to hear that your skin condition has improved now that you are using a Pelican shower filter. Your research would have told you that you absorb chlorine through your skin as well as digesting when you drink.

    Smart choice to sign up for our Water Shield Auto Ship Club that automatically will send you your replacement shower filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & SetupStaff

    Reviewed Dec. 26, 2017

    Pelican's salesman was a very nice and knowledgeable gentleman and the two guys who installed the system were excellent and knew what they were doing. I got the whole house system with two tanks out in the garage plus the filter so there's purification as well as filtering. The water here in North Florida comes from underground AquaFirst and is very hard water. There are a lot of minerals and the hard water makes it more difficult to wash ourselves, our hair and our clothes.

    But since having Pelican, there has been a definite difference in the water quality. The first thing I noticed was when I washed my hair, it felt cleaner with the filtered water. I don't have to shampoo as often. Another thing is the drinking water where it had an odor before, but now, we don't have it anymore. I'm totally pleased with everything.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear since having Pelican, there has been a definite difference in the water quality and your hair felt cleaner as well as improved drinking water with the Pelican Water Filter. Excess chlorine in city water is an increasing problem we help address every day. We are also pleased to hear that found our Water Consultants knowledgeable and helpful.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & SetupStaff

    Reviewed Dec. 25, 2017

    I have a Nuvo System and I was replacing it so I wanted to see what other options I had. The Pelican sales rep was very knowledgeable and awesome. I knew what I wanted already so it was simple for her too. And she's very friendly and professional. I got the carbon filter, the softener and the whole house filtration. It was fairly easy to install. I put it on myself and everything was real simple. With it, the water feels more comfortable. It's also softer and comes out cleaner.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear the water feels softer and comes out cleaner. We appreciate your positive feedback. Congrats on selecting one of our most popular systems (Filter/Softener Combo).

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & SetupStaff

    Reviewed Dec. 25, 2017

    Three and a half years ago, I was at one of those outdoor-indoor fairs where they have all kinds of stuff on home improvement. At the time, I was in the process of buying a home and I was going to renovate the entire house, which included replacing all of the pipes and electrical. I figured it would be a great time to put in a whole home filtration system. The Pelican consultant was a local rep in the Phoenix area. They explained to me the way the system worked. When I was ready to buy it though, he had gone out of business, so I contacted Pelican directly and I worked with them out of Florida. They answered all my questions. I placed an order with them, they delivered it and it was error free. I also followed the instructions and the YouTube videos and did the installation myself.

    I purchased the two tank system that has the charcoal filter and the water softener combined. The water softener portion of it doesn't work like a salt system does, but the benefits are it's not adding salt to your water and it's more ecologically friendly than a salt system. It's been great because I've gone on to order additional string filters that I have to replace every three months. They've always fulfilled my orders without any problem and they're easy to deal with. The water in Tempe, Arizona is horrible, and ever since I installed the system, the water tastes good, it's clean and it looks good.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We appreciate your positive feedback. So glad to hear the water tastes good, it's clean and the Pelican system also looks good. Congrats on selecting one of our most popular systems (Filter/Softener Combo). You may want to sign up for our Water Shield Auto-Ship Club that automatically will send you your replacement Sediment Filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase

    Reviewed Dec. 24, 2017

    The water here in Arizona doesn’t taste that good and it also has got a lot of minerals. And the home we moved into had a small reverse osmosis system which we don’t care for but actually adds acid. We had Pelican Water Systems at a previous residence and we were satisfied with it. So, we went with another one. We got the 600 model and it's carbon-based. We used the same contractor we did before and were satisfied with his service.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear that your satisfied once again with another Pelican Water Filter. Thanks for being a long time Pelican customer, our Carbon whole house filters do last for 5 years and then a simple carbon change and you are ready for another 5 years of better than bottled filtered water.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed Dec. 24, 2017

    I went with Pelican because of their price and that they were close to us. Other estimates that I got were so far out. Also, the gentlemen that I spoke to when I called them. He was so helpful and explained everything to me. He told me what he had which sounded like what I wanted. I had one that had salt which I did not want. Everybody from Pelican was great. The service that the boys that installed the system, who were salesmen, seemed to be very professional and fair. They were very kind and seemed to know what they were doing. Since Pelican's system has been installed, the water's taste is so much better. And I don't mind cooking with the water out of the faucet. I'm happy as a clam and I'd tell my friends to get one. The way it's put in out there is very neat and I had compliments on how good it looks. It's been a wonderful experience with Pelican.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear that it's been a wonderful experience with Pelican. We appreciate your positive feedback. Congrats on selecting one of our most popular systems (Filter/Softener Combo). We are also pleased to hear that you are satisfied with our products as well as the service you received.

    Pelican Customer Satisfaction Team

    Verified purchase
    Staff

    Reviewed Dec. 23, 2017

    Pelican is a very reliable and knowledgeable company of water. They've been around for years, and I knew that. As I read more and got more educated, it made sense to talk to one of their salesmen, which enlightened me some more. With his answers and his confidence, I said, “Sure. Sign me in.” I went off with the sales rep's suggestions. He told me what's up and what the system would do. Also, he's a veteran like me, and I'm pleased that Pelican is out there working with a veteran. I understood clearly what the system was going to do. He sent me some extra filters for the smaller unit, too. I was on their website reading about some of the filters, and the website was easy to navigate through. The only issue I had was a little hesitation on soldering, but they got it done.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for the feedback. So glad to hear that we have been a very reliable and knowledgeable company. We are pleased you were happy with the service our Water Specialists gave you, they are trained to understand water quality problems and then work with clients to recommend a system that best meets your needs. Ensuring you keep your sediment filters clean is key to ensuring your water quality is maintained, please don't hesitate to contact us if we can be of further assistance.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & Setup

    Reviewed Dec. 23, 2017

    Our water was horrible and had bad odor. Pelican's sales rep came and tested the water. He showed me the meter and what it read. Once we went through the whole thing, I decided that I wanted to go with Pelican instead of the other company not only because of the maintenance, but also with how long it'd take to pre-fill and how frequently I would have to exchange it. I also considered the medium on how long would it last and would I have to do any work for the second tank which is one that does the salt-free. I got both the drinking and the salt-free systems and their website gives a broad idea as to what their product is all about. The installation was free and the guy who did the installation really knew what he was doing. He did it right right from the very beginning and explained everything though he was supposed to explain item by item.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear you had a great experience with our team. We appreciate your positive feedback. Congrats on selecting one of our most popular systems (Filter/Softener Combo).

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer Service

    Reviewed Dec. 22, 2017

    We're very happy with Pelican. It's not as soft as a saltwater softener, but it's doable. The fact that we don't have to carry salt around and lift any bags is a real plus. We got the salt-free system because we were getting ready to retire and we didn't want to have to be figuring a salt bag, checking it up at the store, putting it in the cart and taking it out of the cart, and lifting it to the water softener. It was a lot of lifting that we did not want to have to deal with. We had a salt system before. My husband didn't like the real soft water, but I did. If you're one that does not like the real slimy effect, the Pelican salt-free water system is great. We've recommended our system to friends and they bought it.

    But when had to call Pelican back when changing the filter, dispatching was so hard on it. We had a real hard time doing that. We've had to call a plumber a couple of times because we were afraid we were going to tear the pipe out of the wall. The plumber did a few things to it to adjust that. So, that was a problem in changing the filters. Also, I don't know at what point do I change the filters. I don't know if there would be a visual, noticeable difference that would tell me the filters need changing.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thanks for the review, we are finding more and more customers are moving away from the old technology salt based softeners and moving to the easy maintenance, salt free water softener and filtration products. Great to hear that you have noticed a difference in your water quality since installing the Pelican System. Please feel free to contact our support team for any questions you have on your system.

    Pelican Customer Satisfaction Team

    Verified purchase
    Price

    Reviewed Dec. 22, 2017

    We live in an area that has extremely hard water. The middle of Kansas is just a chop of a limestone bedrock. We didn’t want to do the salt added back wash systems, which is what most people have around. In addition to the Pelican system we also installed a double step of ceramic magnets on the water line coming into the house. We don’t get as much line in roughed in the system, but the Pelican filter takes out a lot of the roughed, which is a huge problem around here. It also helps take out the calcium in the line. If we didn’t use Pelican our faucets would corrode more often than every 10 years. If you’re looking for that silky feel of salted water, this is not for you. But if you’re looking for something that is ecologically much better, I would recommend Pelican.

    They recommend changing filters every six months, but we change our every three just because we get so much crud from the water, and we’re happy to do that. We used to buy our filters in packs of eight though, and they trimmed the size down to half of what we used to buy. The price had gone up a little bit too, which is interesting. I think it's because of the the initial price. People are likely to buy something that is 60 dollars as opposed to 120. That made sense, and also shipping weight. Now we order twice as often.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for the review. We are glad you are happy with the Pelican system. We often hear that the old technology salt systems are costly and troublesome to maintain, so we are so please after research you decided to go with a Pelican System. Thanks for recommending Pelican.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & Setup

    Reviewed Dec. 22, 2017

    We tried different things trying to get rid of bacteria in the water and we finally ended up with the Pelican UV system. We've had it for three years now and we have the bulb sent automatically every year. It's a water treatment system that doesn't take up much space and seems to work. The water tests came out safe since we've installed the system.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)
    Thanks for the review. Finding bacteria in your water can be a scary experience, so we are pleased to hear that you bought a UV system.

    With a UV System, it was a smart choice signing up for our Water Shield Auto ship program that sends you replacement bulbs when you need them at discounted prices.

    Pelican Customer Satisfaction Team

    Verified purchase
    Staff

    Reviewed Dec. 21, 2017

    I've been with Pelican for quite a long time. I was with them when I had my first house years ago, and I lived in that house for 20 years. I had salt because I had well water, and I got a whole house filter for the water in the basement. Then I moved to another building, and the water there was hard. Before that, I was in another apartment and the water smelled like bleach. I got a Pelican system for drinking and I got one for the shower. Then I moved from there to another place and used the Pelican system there. I just moved into my new home and I hooked up the system here. I use it for both the shower and drinking water. Now when I shower, I don’t itch anymore. Everybody I talked to at Pelican was very courteous and kind. They took my order, I gave them my credit card number and they shipped the system out. They're nice people and every time I talk to them, there's no hard sell.

    With the water out of the faucet, I use the Pelican system. The only thing I didn’t like was the faucet part. Pelican has a plastic thing that screws up into the faucet. I should've mentioned it to the rep when I talked to him last because that goes bad after a while and they don’t hold. When you turn that knob to turn on the water from the filter and that goes through there, that wears down too. I took the plastic piece with me and went to the hardware store and got a metal one. I screwed that up and now it'll last forever.

    I also had a little bit of a problem hooking it up here 'cause I'm arthritic and I had to take my time trying to do it because it was hard to get it tightened up to the stem coming out of that wall. But it worked out. If I could afford it, I'd probably put a whole Pelican house filtering system, but it's just too much money. I'm a disabled veteran, and it's hard for me financially to do that.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thanks for being a long time Pelican customer and for your review. So glad to hear that your skin has improved. We do pride ourselves on customer satisfaction and are so glad to hear that you had a great experience with our Pelican team. Now that you have your shower filter, you may want to sign up for our Water Shield Auto-Ship Club that automatically will send you your replacement shower filters/drinking filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 21, 2017

    I had a lot of hard water and our plants were steering up previously. The system that I had was not working like I wanted it to and my brother-in-law heard a plumber talking about Pelican. I went into their website and looked up what I needed my five homes which they have. It was very easy and the sales rep told me exactly what size I needed. He also had the phone number for me to call if I had any more questions. He answered all my questions and even brought up some things I didn't even think about asking. He took it all the way down for me and didn't stop. He didn't hand me off. And when I called back, I got him again and he helped me the same way again. He was excellent.

    I did the in-home filtration system as well as the soft water system and I really like them. A lot of companies say, "You have to come back to us to have it serviced." But Pelican's sales rep explained to me I wouldn't have to do that and that I could do it myself. It was a very positive experience with Pelican and would recommend the system.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear you had a very positive experience with Pelican and would recommend the system. Working through our website and buying online and is a great way to do your research and then select your product.

    Pelican Customer Satisfaction Team

    Verified purchase

    Reviewed Dec. 20, 2017

    I bought a whole house water treatment system from Pelican Systems. The water has a bad taste to it. I filled up a couple of clean white bowls and you can see the water has a tint to it. TDS shows over 280 ppm. The lint test show the alkalinity and ph are high. I've talked to two different tech at pelican about this and the only suggestion they could give me is spend more money on different test. All this is not too bad in my experience. The latest test I did at home was to leave some water drops on a silver lid used for cooking and the next day the water deposit left on the lid was so thick and hard I literary had to scrape it off with my fingernail. There is something really wrong with Pelican water. What should I do? I went ahead and disconnected my system I bought. Now I'm out over 3600.00. I'm not happy at all. Hopefully this message can get out to other people that own Pelican systems to check your water.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Hello,

    Thank you for giving us the opportunity to correct the situation. Please note that your system will have no impact on the PH level in your water. Our systems are designed to address filtration/hardness issues. Our notes indicate that we have spoken to you and are resolving the concern.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 20, 2017

    Our main house has perfect water and I grew up with it. When we built this lake house and drilled a well, they had sulfur water over there. We lasted three months with it. We would try to pour bleach down the well and it will cure it but it wasn't consistent. You put too much and you'd smell like bleach when you got out of the shower. The next week when you didn't put enough, you'd smell like rotten eggs when you get out of the shower. The Pelican rep was very understanding, knowledgeable and helpful. He understood my problems, asked the size of the house, got an idea of the water consumption and told us what system we needed. That's the system I bought and it's the best thing I've bought. It's a very good investment.

    I got the chlorine injection system, the in-line water filter and a carbon filter. I looked up more details about it on the Pelican website, and that's where we ordered the product. It was a full house system and it completely fixed the problem. I was a non-believer at first, but you wouldn't know whether you were taking a bath at our house or at our lake house now. It's that good. When I got the system, the filter was leaking. I unscrewed the cap off the filter and the gasket was twisted in two, like it got caught in the threads. I called Pelican and of course, they apologized profusely and mailed me a new gasket. They never questioned it at all. They were willing to step up and do that, so I'm very happy with them. I will recommend them to anybody.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for your feedback, doing research on the best system to treat well water is definitely worth your time and effort. So glad to hear the Pelican System is "That Good". At Pelican we have a large portfolio of products that can address many problems relating to color, taste and odor found in well water. We even provide a rapid 12 water test that is available across the USA.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & Setup

    Reviewed Dec. 20, 2017

    I was looking for was a shower head to cut the chemicals out of the water because I have rosacea on my face. Even the chemicals in the water affect it and so I wasn’t able to wash my hair or my face in the shower. I had heard a long time ago that there were shower heads that had filters in them. I went online, I did a search and Pelican Water came up. I first bought their shower head and I liked it, so I also purchased a filter from them.

    My son installed it for me and it was not hard to install at all. You just unscrew the old one and you have a tape that you’d wrap around it before you screw the new one back on to keep it from leaking. It was fairly simple to use. I had been using filtered water in the sink to wash my face, but I wanted to be able to wash it in the shower since I didn’t want to have to do two separate things. I wash my hair and my face in the shower now. And I have no breakout, so I know that it’s filtering out whatever chemicals are in the water that were bothering me. If anybody would ever ask me for a recommendation, I would definitely recommend Pelican.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for the response, we are so pleased you like your Pelican shower filter, we have said it often but we do believe we make the best shower filter on the market. To help you ensure you change your filter on time your could consider signing up for our Water Shield Auto Ship program.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & SetupStaff

    Reviewed Dec. 20, 2017

    Our city water lines are old and we had several breaks in the last six months, affecting large lines and the boil alert coming afterwards. We wanted to make sure the water was clean. Michael was our Pelican consultant and he was wonderful. He and I spoke three or four times before we made a purchase. I wanted to make sure it was the right thing to do, and he answered every question I had, and he gave me time to do research on my own and make sure I was making the right purchase. He never pressured us at all. He was extremely knowledgeable, courteous, professional and patient as well. I asked him the same question probably three or four times, and he never got tired answering the same questions to make sure that I was comfortable with the purchase before we did it.

    I got the two to three bathroom filter with the water softener and the UV filter. When I installed the Pelican system, it took me three weeks with my work schedule. I filled the carbon filter, let it sit for three days, and then I back flushed it for five minutes when I installed the system. When I opened all the valves, I got no water pressure. My first thought was something was wrong, so I started turning valves. And on the inlet for the carbon filter, when I turned it 90 degrees to what would look like it was the off position for a valve, I got water pressure back. And I let that go for a week and I finally called Pelican and talked to a customer service rep.

    I had thought that the fellows at the factory installed that valve out incorrectly so that on was off, off was on. The Pelican rep explained to me that that wasn’t the problem, that when I had installed the system and turned the water on initially, I floated the carbon which surged the system too quickly and the carbon came up and clogged the water line. I had to disconnect the carbon filter again and flush it back one more time, and then hook it up. And that went perfect. So it was my information mistake but he knew immediately what the problem was and how to fix it. Now, our water is much softer. The shampoo rinses out of my hair easier. My hair is softer when I take a shower, which is not usually a big thing for guys but it feels better.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We are so pleased to hear that you are satisfied with our products as well as the service you received. Boiled water notices from municipalities are very serious and its so wise to protect your self with a Pelican System.

    Pelican Customer Satisfaction Team

    Verified purchase

    Reviewed Dec. 19, 2017

    Pelican Water Systems was referred by a healthcare professional. They suggested we get a water filter system because of the amount of chlorine and other similar-type substances that shouldn’t run over your body when you shower. So I put an order online and it came in the mail. I got the shower head that was attached directly to the unit. It's chrome coated that looks like it’s made out of metal but it’s mostly plastic. It has a long hose that comes up to the shower head. Pelican Water is a good company. However, I ended up paying a bit more for the filter. They had a discount option available that I applied and it took off the percentage that I normally would take. It didn’t work out to be the same amount off but it wasn’t really worth worrying about.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)
    So glad to hear that you selected a Pelican shower filter. Your research would have told you that you absorb chlorine through your skin as well as digesting when you drink.

    Now that you have your shower filter and are happy with the water quality you may want to sign up for our Water Shields Auto Ship Club that automatically will send you your replacement shower filters when you need them at a special discounted price.

    Verified purchase
    Staff

    Reviewed Dec. 19, 2017

    I moved into a house and the well water was an issue. I ran across an advertisement for Pelican online and tried them. I bought the little faucet and it was good. Pelican also sold me water filters which come every month on time like it's supposed to and leaves an email before they deduct the money. However, the filter didn't do anything for the rust in the water. But it did more than our refrigerator filter did so I like that. All I could do was purify the water that I drink as much as possible.

    It's been four years up 'til now so, it's been a good a little while and they've been wonderful. I've talked to someone a couple of times and they've always been respectful. They've always delivered what I've asked and needed, and have taken care of my needs. But what I could appreciate them doing is if they'd find something to help people that has water with rust issues. Other than that, everything else is great.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for your review, we are pleased you were happy with the service our Water Consultants gave you, they are trained to understand water quality problems and then work with clients to recommend a system that best meets your needs. Please don't hesitate to contact us if we can be of further assistance.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & SetupPriceStaff

    Reviewed Dec. 18, 2017

    We were new homeowners,and a company has a partnership with the association here, so every time there’s a new homeowner that doesn’t currently have a water softener, someone comes over and does this whole horror show for how bad the water is. He showed the amount of chlorine in the water and also there was a bunch of funky white stuff, like limestone and a lot of heavy minerals. I was also given a whole chemistry presentation on their water softener and they were trying to charge me 7000 dollars. When he told me what the price was, I said, “Whoa. Let me check it out.” I used good old Google to find Pelican, and when I soon noticed that it was a lot cheaper somewhere else, I was like, “Thank you for the show, now I’m going to buy it somewhere else.”

    Shipping was awesome. The product got here quick. For installation, Pelican referred us to a service guy. We were told they don't install where we're located, and the guy came the next day. There’s definitely a difference since getting Pelican. Soap is little harder to wash off, but I noticed that it bubbles up a lot more. Also, Pelican is relatively inexpensive. I’m satisfied.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for your review, so glad to hear that you seen a difference and are satisfied with your Pelican system. Excess chlorine in city water is an increasing problem we help address every day. Very nice to hear that you found our website through a Google search.

    Pelican Customer Satisfaction Team

    Verified purchase
    Staff

    Reviewed Dec. 18, 2017

    I knew my water was very hard and we’re having water spots. Guests would also complain about the taste. Also, all of the showers, stainless steel sinks, and even the white sinks would get water spots. Even though I’ve worked hard to get rid of them, they’re still developing. While discussing my water quality concerns, the Pelican Water Systems guy who talked with me was very knowledgeable, polite, courteous and helpful. The sales representative was excellent, too. I still have hard water spots, though.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for the feedback. We pride ourselves on customer satisfaction and are so glad to hear that you had a great experience with our Pelican team. We recommend checking your TDS levels which could contribute to the concerns. Please feel free to contact our technical department for any questions.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed Dec. 17, 2017

    My son has a Pelican system so I looked it up on the internet. It was easy for me to get through their website. I got a combo softener and alter UV and so far, it’s been super and it's made a big difference. Now my water doesn’t smell, I can drink it and I can take a shower with it. It’s also not hard anymore. The plumber guy who installed it called me, came in and he knew exactly what to do. He was top-notch and he's experienced in everything. He was very friendly and I really liked him.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We appreciate your positive feedback. Congrats on selecting one of our most popular systems (Filter/Softener Combo). You may want to sign up for our Water Shield Auto-Ship Club that automatically will send you your replacement UV filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase

    Reviewed Dec. 17, 2017

    I thought it'd be a good idea to have filtered water throughout the house to get rid of any contaminants that might be in the city water. I bought Pelican's system on their website and read the reviews before I bought it. Their website's well maintained and easy to navigate through. There's a whole question and answer thing on their website which answers just about any question I could have. I got a whole house water filter called a PC600 which is a 5 ft. tall filter which filters all the water coming into the house. I've had the filter for over 10 years and by now, the chlorine smell isn't in the water anymore and the water actually tastes better. I also have a friend that bought a system after I did.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thanks for being a long time Pelican customer and for your review. Its great to hear the chlorine smell is gone and the water actually tastes better. Our Carbon whole house filters do last for 5 years and then a simple carbon change and you are ready for another 5 years of better than bottled filtered water.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & Setup

    Reviewed Dec. 16, 2017

    I’m a plumbing and air conditioning contractor in New York. One of the customers has just gotten over breast cancer, and the doctor instructed them to get something that was going to remove the chlorine from the water. After doing a couple months of research on various water filtrations, I found that Pelican was the best one that suited our needs without taking up a lot of space with multiple canisters or being outrageously priced. Pelican is a giant walk of carbon that does everything I could ask it to do.

    I ordered from Pelican directly and installed the unit myself. Most definitely there are differences in the water. I had it installed in my sisters’ homes and both of them tell me that the difference in the shower alone, just the feeling of their hair is completely different from when the water was not filtered. I recommend Pelican all the time. The last interaction I had with them was on the request of a classic car collector, whose auto detailer said that the water was no good for the cars and needed to be properly filtered, that it’s leaving sediment build up on the expensive vehicles. They happen to be down in Hackensack, New Jersey, and water is very crappy down there, and the guy has eight million dollars worth of cars as a small collection here. The auto detailer is taking me to another guy who probably has a much larger collection.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for your review, excess chlorine in city water is an increasing problem we help address every day. We are pleased to hear that you found our website easy to use and our Water Consultants knowledgeable and helpful. Thanks for recommending Pelican.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 16, 2017

    I have city water and at times, it smelled very strongly of either chlorine or taurine-like chemicals. My first Pelican purchases were made through the website, which has a lot going on but it's fine. At the top, it has the banner where you can select water filters, water softeners and well water. It's easy to go to where you want to go because of that. I've bought a few things from them and on one occasion, I ordered through a sales consultant who was very pleasant and helpful. I have the shower filter and the above-counter drinking water filtration system. With these, the smell is 100% gone. I've used various shower filters over the years, and this is the only one that’s gotten rid of the smell. It's a very high quality system and I'm very pleased. Pelican is a very professional company. They have very good customer service and extremely fast shipping.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We are so pleased to hear your Pelican shower filter and the Pelican above-counter drinking water filtration system has removed 100% of your odors. You may want to consider signing up for our Water Shield Auto-Ship Club that automatically will send you your replacement filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & SetupPriceStaff

    Reviewed Dec. 15, 2017

    Having pneumonia for eight weeks and having to take antibiotics, I was on a mission to detox this year. I started with cleaning products, food and then I transitioned in to water. The nurse, practitioner, and doctor that I go to have a reverse osmosis system. I just started doing some research about that and I thought it looks pretty interesting, and the more I searched about it the more comfortable I became with it. Now I have a soft water system. The system I have puts the minerals back into your water. I was very pleased. There was also a guy on Youtube that was installing the same one and I’m like, “Sweet, this is great.”

    I ordered online and that was cool. My husband did 75 percent of the installation. We got a little stuck with connecting the little tube that goes from the faucet mount into the under the counter. Something was not right. We have a friend that works for Pelican and I called him. I told him we’ve got it almost all mounted and we got a leak and I’m not really sure exactly why we have it. He came over and just got underneath the sink, and we didn't have the hosing pushed into it as tightly as we could have. That’s an error on our part. Everything else was easy. We didn’t have to drill any holes because it had wall mounts. We just took out the hand soap dispenser and used that in place of where the water system was going instead. I also asked my friend about filters. I drink about 60 to 75 ounces of water a day and I cook with it, so it’ll probably be a year or a couple of years before I need to like put out any kind of a filter inside of it.

    I wouldn’t even drink water from the tap. The few times I’ve had to drink salt water, it was just gross. I would buy bottled spring water. Now I just have a 20-ounce glass bottle and fill it up two or three times a day. It’s amazing. It’s probably a little bit more expensive than what some families could afford, but my husband said that, truth is, Pelican was a really good deal and investment. I highly recommend it and have found great satisfaction with it. I’m glad I don’t have to go to the store once a month and buy stacks of water and go to the recycle center once a month to dump all the water bottles.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear that your water is now amazing. Now that you have the Pelican Pro-RO and you are happy with it you may want to consider signing up for our Water Shield Auto-Ship Club that automatically will send you your replacement filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase
    Staff

    Reviewed Dec. 15, 2017

    The Pelican system I got does everything on its own. I just need to replace the filter, and I don't have to add salt to it. Their website could have been better, but the rep was very professional and it was a good experience.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for the feedback. So glad to hear you had a great experience. We do pride ourselves on customer satisfaction and are so glad to hear that you had a great experience with our Pelican team.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 15, 2017

    I used to live in Winter Garden, and we had fabulous water there. I never even thought about having bottled water. Then we moved to Orange Park, and the water here is horrible. So, from the first three years I lived here I had a ReadyRefresh water service. And instead of continuing to pay for water to be delivered, I figured I can at least get a system, and once it’s paid off, I’d save that income. Everything that I did on Google kept pointing to Pelican Water Systems, so I gave them a call. I talked to Joe and he was fabulous. He came out and took his time. He didn’t make me feel like he had something else to do or that I wasn’t a priority.

    I got the two-tank system. It's the whole house water softener and filtration system. There was a bigger one but Joe told me that I didn’t need that. He didn’t try to upsell me for something that I didn’t need, which was pretty awesome. His customer service skills were impeccable. He walked me through every question that I had. He gave me the opportunity to get every concern that I had out on the table. And then when we did the water testing here, he was pretty impressive. He also told me that there were YouTube videos on how to change the filter. Every five years I would need to change the liner. And he said he would set up one from my door where Pelican would actually call me that it’s time to replace it. Joe went the extra mile to make sure that I got everything I needed. Now the water is drinkable from the refrigerator, and I could take a shower and not have itchy skin. I would recommend Pelican to my friends.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We appreciate your positive feedback. Congrats on selecting one of our most popular systems (Filter/Softener Combo). So glad to hear the water is drinkable from the refrigerator, and now you can take a shower and not have itchy skin. Thank you for recommending Pelican Water to your friends.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & SetupStaff

    Reviewed Dec. 14, 2017

    14 years ago I lived in Florida, and Pelican was fairly popular in the neighborhood about that time. I came back up to the Northern Virginia area. My sister moved into a new house but was having problems with odors, smells, and flavors, and I said, “Why don’t you get a Pelican Water System?” She said, “I read about them. They're good.” She had her water system installed and she said it was the best thing since sliced bread and pop-tops on beer. She didn’t have to buy filters for a refrigerator or washing machine anymore.

    Then my daughter moved back in with us and goes, “Your water makes my skin itch.” I went out and I bought her a showerhead with a filter. I read the directions on it and found out that it was $60 every three months to put a filter back in the damn thing. I'm like, “This is stupid.” Lo and behold, I get an email from Pelican Water Systems going, “We've got a special on sale.”

    I talked to some of my friends who had Pelican and said, “It's beautiful and it works great. We've had Pelican for 10 years. We've changed the carbon once. No big deal.” We ordered it and it came within three days. Last week we got the plumber to plumb it up. It's only been about four days that we've been using it, but my wife immediately said, “My hair is softer.” Also, I said, "Now our refrigerator has got triple filtered water, and the coffee tastes better.” Pelican works and I would be happy to attest to that. I would recommend it to a friend, and I have.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear that your wife's hair is softer and now your refrigerator has got triple filtered water, and the coffee tastes better. Also, very nice to hear that Pelican works and you would be happy to attest to that.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & SetupStaff

    Reviewed Dec. 14, 2017

    I only had hard water here and coming from Idaho, I know the water in many places tends to have contaminants. I was not very impressed with the public water system and the filters they had. Since I could also get soft water at the same time from Pelican, I went ahead and purchased it. The sales rep was wonderful, courteous and very knowledgeable. Every contact I’ve had with them has been outstanding. Also, the system was easy to install. The piping here at the house is new so everything glues together, so it was a piece of cake. Now the water is nice and soft. I feel a lot better having the water filtered and having most of the contaminants removed.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Congrats on selecting one of our most popular systems (Filter/Softener Combo). So glad to hear the water is nice and soft and you feel a lot better having the water filtered and having most of the contaminants removed.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Dec. 13, 2017

    I had had a different system that I set up. We had some real issues with the water heater for years and I saw what looked like an interesting approach to water purification. I gave Pelican Water Systems a call and they were really helpful in that regard and answered everything I ever had to ask about it. Then, I got the material shortly after that. I purchased a house water filter that uses charred coconut husks. I've had to replace the coconut filters every five years and call a couple of times to order filters. There's a great video online about how to remove the thing which is really helpful but I would end up calling them to confirm what I'm doing. Every time I've had to call about something, they've been really responsive and super helpful.

    There's a huge difference now that I have Pelican. I was using a pre-filter kind of system and I was having to replace stuff every three months. Pelican is not like that so, it's a lot cheaper to operate and I don't have to do re-filtering every five years. They also do something with the pre-filter which takes a couple of minutes and they do it twice a year. So, it's really simple to operate. We have a well-water that has manganese, iron and other kinds of metals. The taste of those is not in the water any longer. The water is cleaner and tastes great, too. I love the Pelican and I've recommended them.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So great to hear the taste has improved, the water is cleaner and tastes great. Thank you for your feedback, doing research on the best system to treat well water is definitely worth your time and effort. At Pelican, we have a large portfolio of products that can address many problems relating to color, taste and odor found in well water. We even provide a rapid 12 water test that is available across the USA.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 13, 2017

    We filtered out water for decades and it's come up not too long ago about putting fluoride in the water. My wife spent a year and a half really researching them. The only two options were the bone char filter or reverse osmosis. But reverse osmosis isn't really good water because it takes everything out. So the only option we had was to go with the bone char. We knew exactly what it was and what we wanted when we bought the product from Pelican. Specifically, the type of bone char that they only use. It's the best quality that's available by cheaper stuff but it's a lot less quality.

    It's almost three years since we've got it and just renewed the bone char a couple of months ago. We had a couple of questions and had three phone calls to the company. But each conversation we had with them, and these were different people, were just incredibly helpful, professional and knowledgeable. And the water quality's different now. It even seems to soften the water like a water softener but it's not a water softener at all. Pelican is great and they are probably one of the best companies we've ever dealt with.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for your review, we are pleased you were happy with the service our water specialists gave you, they are trained to understand water quality problems and then work with clients to recommend a system that best meets your needs. Ensuring you keep your pre-filters clean seems to be key to ensuring your water quality is maintained, please don't hesitate to contact us if we can be of further assistance.

    Pelican Customer Satisfaction Team

    Verified purchase
    Staff

    Reviewed Dec. 12, 2017

    We moved from Montana to New Mexico and the water is really hard here and it’s not very good. I had an open heart surgery a couple of years ago and I’ve got an artificial heart valve, it didn’t appeal to us to have to drink water that’s been softened with salt. My husband and I read all about Pelican Water and we decided we’d try it. One of the things we liked was that the water’s not really slick like it is with some of the water softeners. When we first phoned up to order, the rep was very nice and very knowledgeable. He sounded like he knew what he was doing. And the installer was very courteous and was reasonably priced so we're happy about that. In fact, we’re going to bring him out to do other work for us unrelated to Pelican because we just like the service he provided.

    We bought the whole house system wherein we not only have the water softener, but also the water filter. It took a few days to notice the difference in the water. We got four of them so we’re good for a year now. The only weird thing about it is when in the morning after I haven’t used water all night, I turn on the kitchen faucet and the water's really weird looking for a couple of seconds. It looks bubbly and then we just let it flush for about ten seconds and then it’s fine.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We appreciate your positive feedback. Congrats on selecting one of our most popular systems (Filter/Softener Combo). We are finding more and more customers are moving away from the old technology salt based softeners and moving to the easy maintenance, salt free water softener and filtration products. Great to hear that you have noticed a difference in your water quality since installing the Pelican System.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & Setup

    Reviewed Dec. 12, 2017

    The system I got from Pelican takes out the chlorine and everything from our water. We use the water for our tea, coffee, and also for cooking. The water tastes better now and it doesn’t have an aftertaste. Plus, we know it’s healthier. During installation, there was an issue with the gasket used to keep the water out, so it doesn’t go under the sink. It took a couple of times to get it to seal properly, but after that, it’s no big deal. It works great now. The unit and the faucet is very high quality. It’s a good product, and I’m happy with it.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)
    Thank you for the review. We are so pleased to hear that your water quality is much better and the chlorine is gone. Excess chlorine in city water is an increasing problem we help address every day.

    You may want to consider signing up for our Water Shield Auto-Ship Club that automatically will send you your replacement filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase

    Reviewed Dec. 11, 2017

    I was looking particularly for very good, high-quality water -- no pesticides, no chlorine, or anything like that. I looked at very healthy, clean water and that was my only concern. I get all the information when I can on the internet but I asked the rep a few questions about the price, the time of delivery, or if they have any specials. I got the Pelican 3000, a two-filter system, for the whole house and I bought the kit for the installation. It was difficult to work with the pipes but the rest of the job was easy. The Pelican system is working better than the water softener we had before and I recommend it. So far, it’s very good and everything is working fine.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We appreciate your positive feedback. Congrats on selecting one of our most popular systems (Filter/Softener Combo). You may want to sign up for our Water Shield Auto-Ship Club that automatically will send you your replacement sediment filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & SetupPrice

    Reviewed Dec. 11, 2017

    I was looking for a system that would weed out the basic contaminants to soften our water without having to install a whole external system since I live in a condominium. I was also looking for something that does not have to actually modify part of my house. I ended up buying Pelican's Crystal Quest filter as well as the basic system for the shower online. I installed it by myself and it was simple. What was confusing, however, was that if you buy a new unit, it would be cheaper than buying a replacement. It's an issue if I want to buy additional filters rather than buying brand new.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for the feedback. Now that you have your shower filter and are happy with the water quality you may want to sign up for our Water Shields Auto Ship Club that automatically will send you your replacement shower filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceInstallation & SetupSales & MarketingStaff

    Reviewed Dec. 10, 2017

    I have had a water system in my house since I bought my house and the water in my area is terrible. I had one of Pelican’s water systems for the last eight years. We looked for a system that would be better than the one that I had. I had a salt-water terminal, and that was the best system I could find. When I discussed it with Pelican’s sales consultant, they were fantastic and it was a great experience. They don’t know my whole water full house systems. When I talked to them, they explained the whole house system that they had and what it does. There were three filters and one of them has to be recharged every five years. There was a sediment filter and a charcoal activated filter and a reverse osmosis.

    We have a lot of sediment in our water and he told me about which quick filter to put on and it helps a little bit. I installed the system myself and any problems I ran into, I called them and they were right on top of it. The installation was easy but it may not have been if I haven’t already had a water system in the house. But because of the other water system being in the house, most of the pipes were already exposed. Since I switched to Pelican, the water was cleaner and I don’t have to clean the faucets and the stream in the faucets at all. The water tastes good and it has no smell or chemicals, and it was just great. With Pelican, I didn’t speak to one person on the phone that was not very nice, extremely professional and helpful.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for the feedback. So glad to hear the water tastes good and it has no smell or chemicals, and it was just great. We pride ourselves on customer satisfaction and its nice to hear that you had a great experience with our Pelican team. You may want to consider signing up for our Water Shield Auto-Ship Club that automatically will send you your replacement RO filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Dec. 10, 2017

    We had gotten some water systems before but I had left them and did some research and found Pelican online. We also went to the International Builders’ Show and saw them in action there. I talked to them and after reviewing everything we went ahead with them. Our house is 110 years old so we went through a lot of different things that a lot of home buyers wouldn’t have to go through. But they took the time to really go through a lot of things that we didn’t think about which was really nice. The sales consultant asked a lot of questions and we went over where we live, the age of the home and what kind of pipes we have.

    We asked what if we want no scale and if we don’t want to have to worry about flushing our pipes and worrying about getting all the stuff out. He said they could handle all that for us and he gave us a lot of different options. We opted for the quick and easy route which was a little bit more expensive than the longer duration. But those were the options that they gave us and we were very happy to have options. We got the whole home system with UV light and it's the best system we’d tried so far so we stuck with them.

    The water is soft and it tastes better. It doesn’t feel like soap and even if it’s still on your skin, it feels clean and not irritating or harsh. The dogs even drink there now and they don’t have issues with digestion like they used to. Our food also tastes better and our pots don’t have pit marks on them which is a big deal for us. Even our clothes are cleaner too. It’s amazing. What we liked may not be what others like or need but they should give Pelican a shot. They can run gambit from small house to large house and they can do it from just the faucet to the whole home. They also worked with us on whatever we needed.

    They recommend to go ahead and get another light to be on the safe side so we went online and ordered the light after a year. That was easy but the FedEx guy had thrown it over our fence and it came in broken. So I contacted Pelican via email and got a response literally five minutes later. They told us to snap pictures and email back which I did and the rep sent an email response two minutes later. He told me not to worry and that they would take care of it. They had another one shipping out right then and it was going to arrive the next day. I was amazed that it was easy and quick. We even got a follow-up call the next day to make sure that it arrived and we were satisfied.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So pleased to hear that the water is now soft and it tastes better. We appreciate your positive feedback. Congrats on selecting one of our most popular systems (Filter/Softener with UV). You may want to sign up for our Water Shield Auto-Ship Club that automatically will send you your replacement UV lamps when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase
    Staff

    Reviewed Dec. 9, 2017

    Building a brand new house on a well, I knew we had hard water. I didn’t want a salt water system so I did the combo system with the UV filters for the whole house with Pelican Water. I started with 20-inch filters and a month ago, I replaced the UV filter. The system has been great and I have had them a little more than a year now. They’ve been wonderful and everything is going great. The system is easy to maintain and it keeps the water clean.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear that the system is easy to maintain and it keeps the water clean. We do appreciate your positive feedback. Congrats on selecting one of our most popular systems (Filter/Softener with UV). You may want to sign up for our Water Shield Auto-Ship Club that automatically will send you your replacement UV filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase
    PriceStaff

    Reviewed Dec. 9, 2017

    Two months ago we had a whole house filter from Pelican Water Systems installed. It would be better than a single filter and it would do the house forever. The sales rep's attitude was great. However, there was a little snafu and the full order wasn't done the first time. It cost us about $100 more for the plumber to come back.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear you received great service from our water specialist. Deciding on going with a Whole House Water Filter is an excellent choice. Please feel free to contact us for any questions.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & Setup

    Reviewed Dec. 8, 2017

    Pelican Water Systems' reverse osmosis water filter was fine but it's not really what I thought it would be. I had a problem with calcium build-up and my hot water heating system. They recommended I put a whole system and so I said that I might do that just to have pure water and all this good stuff. Plus, it'd be so much better for the family. I paid for a water test. I thought it would be done by an independent laboratory but it was done in-house with Pelican Water Systems. That was deceiving because it's a conflict of interest to do the water test and install the system. I really don't have bad water problem up here.

    I bought the filter before we got to the house and I thought it would get rid of the stains in the toilet, but it still keeps appearing. Unfortunately, the whole house filter system is not doing what it should be doing. I'm fed up with the system. I called tech support to get the thing up and running. I don't even know if the thing's running. With the system, the water tastes better but the money I paid for it is not worth it.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear that your water taste better. Thank you for the valuable feedback. We do offer both In-House testing as we have our own lab or you can choose to have it tested by a 3rd party lab. Please feel free to take the results we provided and compare them to a local lab to ensure validity of the results. We offer complete transparency and our testing lab is not affiliated with our Sales department.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 8, 2017

    There's high chromium-6 in my area and I called Pelican a couple of times to ask about which system would be best for me, how it worked and the price. The interaction was always great, friendly and informative. I got a reverse osmosis system that goes under my sink. It has a filter that takes out the bad things in my water and another filter that adds back in all that I need for drinking water.

    The sales rep said that the system I chose greatly reduces the chromium-6 and other things. Pelican offered to test my water but it's something I didn't follow through with and I just trusted in it. The taste is much better and I'm sure the system is taking something out of my water. However, when they sent me a replacement filter for my mineral, there was no direction sheet with it. When I called them, they were very nice talking with me on how to put it on and it was simple. They mentioned I could go to the website and get my directions, but it would have been better and easier for me if I had a piece of paper to follow. I don't really want to be holding my phone and reading directions while I'm installing something under my sink that involves water. And I also don't want to have to write it down myself. I'd rather just get a print out. But that's the only complaint I have with them.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We are so pleased to hear that the taste of your water has greatly improved. You may want to consider signing up for our Water Shield Auto-Ship Club that automatically will send you your replacement filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceInstallation & SetupPriceStaff

    Reviewed Dec. 7, 2017

    I had two water softening systems companies come out and they gave me a presentation but I ultimately went with Pelican. They were not pushy compared to the other company who was hard selling. I called them several times and they talked me through options. They helped me make the right choice and there wasn't any pressure to get a bigger system than I really needed. They told me about non-salt based system versus a salt-based system and size of the unit appropriate for my house.

    My house got hit by a tornado and the softener system was destroyed. And so, I had to replace it. I wanted to get it done very quickly and Pelican did. I decided to go with them because of the part that I was looking for and the price was reasonable. I also have someone who could install it. I went to their site to get the manual and the instructions and it was fine. The only difficulty I've had with the system is always the full meter is not working. And so, I called in and talked to somebody from their service center. The first guy couldn't really solve my problem and he handed me over to one more technical specialist. He called me back the next day and he was willing to even talk me through the whole thing on the phone if I wanted to do it right there, but I didn’t have the time. So I have no complaints about the level of service.

    My old one was a salt-free system. And I noticed that our dishes were coming out of the dishwasher with white kind of cloudy residue on them. My fixtures in my bathroom and in my kitchen had a little bit of a white cloudy thing starting to build up around them. And once we put Pelican's salt-based water softener, the dishes started coming out a lot nicer without all of that residue on them. I can feel the difference in the water. I can tell that it's not stripping away all the natural oils in my skin and hair every time I take a shower.

    If I were going to talk to somebody about a Pelican Water System, I would say that the product is good and it works. The sales and service teams are friendly. However, Pelican delivers the product in a box and it's the customer's responsibility to put it in. They need to be prepared to deal with the installation themselves or find somebody who knows what they're doing when they install it.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for the valuable feedback. So glad to hear that the dishes started coming out a lot nicer without all of that residue on them and you can feel the difference in the water as well as improvement to your skin.

    Pelican Customer Satisfaction Team

    Verified purchase
    Staff

    Reviewed Dec. 7, 2017

    I had somebody from Pelican come here and they installed the home system. The sales consultant was great, friendly, informative and he knew what he was talking about. I have hard water where I live and with the water system, there is a difference in the taste of the water and the lack of hardness.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for the feedback. So glad to hear there is a difference in the taste of the water and a lack of hardness. So pleased that the sales consultant was great, friendly, informative and he knew what he was talking about.

    Pelican Customer Satisfaction Team

    Verified purchase
    Staff

    Reviewed Dec. 6, 2017

    I have a water well and I know it has Calcium in it. I was looking for something to get rid of this Calcium from this house. I was browsing some water softener systems online and saw Pelican Water. My interaction with the rep was great and I couldn't ask for any better. I was told in my initial live chat that I need to take a water sample and have it analyzed. They sent me the stuff to do it and I sent it back. Everything was done in a timely manner. It's very enlightening and easy to understand what they were trying to say as far as the technical stuff. I haven't purchased yet and I told the person that I had talked to that when my mobile home gets delivered then I would call them back to purchase the salt-free water softener. I have recommended Pelican Water to my daughter. She's also getting a mobile home and will purchasing a Pelican System.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear that your interactions with our team was impressive. Our water testing procedure is ultra fast and is the best way to get an understanding of your water chemistry so we can make the best recommendation. Thanks for recommending Pelican to your family as well.

    Pelican Customer Satisfaction team

    Verified purchase
    Installation & SetupStaff

    Reviewed Dec. 6, 2017

    I'm a prior Pelican owner and this was my second purchase because I moved to a new home. I can't stand water softeners with the salt, so we bought the system that does the whole house and requires no salting, just the filter system that gets changed out. Installing this system was easier because I was already familiar with the product. Plus, the installation person was extremely knowledgeable and very helpful. I'm very pleased with the unit and I like the taste of the water. It’s simple and straightforward. I'd recommend it to anyone who wants to have better water. In fact, I recommended it to a relative, and they bought one.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for the feedback. So glad to hear that this is your second purchase of a Pelican System. We often hear that the old technology salt systems are costly and troublesome to maintain, so we are so please after research and talking to our Sales Consultants you decided to go with a Pelican System.

    Pelican Customer Satisfaction Team

    Verified purchase
    Staff

    Reviewed Dec. 5, 2017

    I recently moved in our house and we had well water. So, I researched water treatment systems and talked to somebody from Pelican Water. He offered up a water test and based on that, he provided me with the information of the system that I needed. I got the iron and manganese remover, equipped with the charcoal carbon filter. Since having it, the water color and the ultraviolet light are way better. Their website is easy to navigate as well.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So pleased to hear that the water color and the ultraviolet light are way better. Doing research on the best system to treat well water is definitely worth your time and effort. At Pelican we have a large portfolio of products that can address many problems relating to color, taste and odor found in well water. Great choice on getting the water tested with the rapid 12 water test that is available across the USA.

    Pelican Customer Satisfaction Team

    Verified purchase
    PriceStaff

    Reviewed Dec. 5, 2017

    The Pelican rep came out, tested the water, and confirmed what we thought. After we agreed on the price, we bought the system and we got two tanks and a filter. The only issue I had was, the price on the website is totally different from the price the rep gave so, we got to fight with them for the price.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for the feedback. Congrats on selecting one of our most popular Filter/Softener Combo systems. Our pricing is transparent so you pay exactly the same price as the website. However, installation is always additional. Please feel free to contact our customer service department for any questions.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & SetupStaff

    Reviewed Dec. 4, 2017

    I was concerned about our water content and its taste. The Pelican rep knew what I was talking about and he had no problem understanding them. We got a good solution too. The rep was very clear, knowledgeable, and explained everything to us. We got a system with the two tanks and it was the non-salt set-up. We’re very pleased with it. The installer was very knowledgeable and knew exactly what he was going to do. He ran into a problem with the construction in the house, with the way the water lines were put in the house, but he was able to do a workaround and get everything installed. It was a pleasure watching him. With Pelican, our water tastes like I was hoping that it would all throughout the house. And just like the rep said, it’s just like bottled water. We had Culligan where we lived before but I like the Pelican system much better.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear that you have better than bottled water quality just like we claim. We are pleased you were happy with the service our Water Specialists gave you, they are trained to understand water quality problems and then work with clients to recommend a system that best meets your needs. We do often hear that the old technology salt systems are costly and troublesome to maintain, so glad you decided to go with a Pelican Salt Free System.

    Pelican Customer Satisfaction Team

    Verified purchase
    Staff

    Reviewed Dec. 4, 2017

    I purchased a condo that had a Pelican Water System in it. Once I discovered I had their system, I went to their website to see what I could find out about their system. I had a manual, which was a good starting point, and their 800-number. There are filters and parts that need to be replaced on a periodic basis. I've purchased supplies, filters, and parts, and their technical support staff has been extremely helpful and very knowledgeable. One of the best I've talked to. I didn’t know how to operate the system and they have helped me get things to come out, as well as walked me through everything.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for the feedback. We are so pleased to hear that you received such great support from our team. We are always hear to assist you with any questions.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed Dec. 3, 2017

    My wife dislikes salt in the water. I was interested talking about not using salt, and I got Pelican Water's salt-free system. The Pelican System website was very simple as everything was right there. The sales reps did well as they've been right on with anything I called and asked about. Since having the system, the one I noticed the most difference in is in the shower. Our skin feels better and the water feels cleaner and softer. Also, when washing clothes, we use less detergent. Their system is a nice addition to our house, especially keeping the minerals in the water and we could notice the water without the salt. Our experience with Pelican has been positive. My credit card ran out one time, which I didn't realize. I didn't call them and give them the new number, but when I finally got with them, everything was taken care of.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We are so pleased to hear your skin feels better and the water feels cleaner and softer. Also, when washing clothes, you noticed an improvement using less detergent. You touched on something very important and that was keeping the beneficial minerals (calcium/magnesium) in the water which our Salt Free systems are designed to do.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & Setup

    Reviewed Dec. 3, 2017

    My son found the presence of all these bad stuff in our water report. I ordered the Pelican system from the website, and the system cost me $1,000. I installed the system myself, and it was a little tough. But there was enough YouTube videos and instructions about it. I used the PEX but I've never used it before, so I had to go through the learning curve and study the YouTube videos on that, which wasn’t too tough. I’ve had one or two leaks and I just simply cut it out, redid the PEX in there, and it was fine.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for the feedback. Performing your due diligence prior to making a decision is always a smart choice. So glad to hear our You Tube videos helped guide you through the install.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceInstallation & SetupPriceStaff

    Reviewed Dec. 2, 2017

    I needed to install full house filtering system and Pelican's sales consultant was great, very supportive. They presented a solution and I got one of the most expensive solutions they offered. We now stopped using bottled water and I’m trusting that my filters are working fine. But I’m just assuming that installing all these things that cost so much money should do something. I suggest they send or develop a testing kit so you can test your water before and after. Right now I installed my system but I have no idea if my water indeed is a better quality water. So, I’d rather pay even if it cost $50 extra to run a test before and after.

    Finding an installer was a struggle and then eventually one guy showed up but it was quite expensive. I paid $1,800 for the system and I paid $1,200 for half of day of work over that one guy. But my impression of him was not as good as my impression of the company. He was probably trained to install but any questions I would ask him about the system, he had no answers for me. I want someone who is enthusiastic or someone who can explain why the system is better than a bunch of other systems.

    I called Pelican gazillion times and they answered every single question. Everything was fine. As a matter of fact, one will come in here because when the system was plugged in and I was allowed to use it, my water was all dusty. My wife even refused to use it. Then I called the company and they asked me, “Did you flush your system?” I didn’t know I was supposed to flush anything. You would expect that the installer would just do whatever then I can turn on the system and can use it right away. And they said, “Don’t worry about it. You got to do this and this and that.” But it should have been the installer and not me. There cannot be a separation between the company and the installer. So, the installer was the spoiler of the entire experience. Other than that, my experience with Pelican was great.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So pleased to hear that you now have stopped using bottled water and your filters are working fine. We are always eager to answer any questions you have. Thank you for your patience with us and for continuing to provide us with the feedback we need to be a better Company every day.

    Pelican Customer Satisfaction Team

    Verified purchase
    Staff

    Reviewed Dec. 2, 2017

    My wife was looking for water treatment systems and found Pelican online. My wife had a kidney cancer. She’s had that kidney removed and she’s going to be getting a new kidney. We’re in the process of trying to do that now. She’ll need a transplant and when that’s done, there can’t be any bacteria left in the water. It has to be very well sterilized. The rep that we worked with was good. The consultation was very helpful and we thought the whole organization was pretty easy to deal with. I know there’s less salt in the system. We’ve had the water tested and everything came out great.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for your review, we are pleased you were happy with the service our Water Specialists gave you, they are trained to understand water quality problems and then work with clients to recommend a system that best meets your needs. Ensuring you keep your pre-filters clean seems to be key to ensuring your water quality is maintained, please don't hesitate to contact us if we can be of further assistance.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & SetupPriceStaff

    Reviewed Dec. 1, 2017

    My friend had purchased a whole house water system and we had the same water quality problems in my house. He did some research and found Pelican. He then gave the website to us. Pelican was very good at marketing and continued to pull out my email with the opportunity to click on their site. The people at Pelican were helpful. We talked about the concerns that we had and helped me make the decision to try them. The website was above average. I’ve read some of the details of how the system works from their website but I wind up calling so that I could talk to a human about what was available. I wasn’t comfortable with my access and knowledge with all of the offerings so I’ve asked for help.

    Our water quality problem turned out to be caused by the heavy limestone in the water that causes the limestone problems in our dishes and pipes. We got the smaller three-canister water softener system from them and the pricing was fair. Since the system was installed, the water quality has become better. The information Pelican provided was necessary and very helpful. The discussions were helpful and the product seems to do what it’s supposed to do which would make me recommend it.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We are so pleased to hear that the water quality has become better and the information Pelican provided was necessary and very helpful. Contacting our water specialists after doing your due diligence is a great way to confirm which product to select for your application. You may want to consider signing up for our Water Shield Auto-Ship Club that automatically will send you your replacement filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer Service

    Reviewed Dec. 1, 2017

    We were buying two to three cases of bottled water a week. We looked at another water system and it was going to be close to $3,000. I wasn't at that point where I wanted to spend $3,000 on a whole house system. I researched and found Pelican Water Systems for $300. I had somebody tell me that reverse anastomosis wasn't good because it takes all the good stuff out of the water, so I researched and found out that it actually puts the good stuff back in the water in the six-stage filter system.

    I bought the system and hooked it up myself which was very simple to do. I had tried the less expensive filters that I just hook to my faucet. My wife has very sensitive taste and so that was a waste of money. I was hoping there was a guarantee with the Pelican Water system and that it would work so I tried it. It tested my wife's taste and it was good to go. We're drinking a lot of water out of our faucet and we use it for coffee and other stuff now.

    However, one of my concerns is the filter has not been available to get at a local hardware store. It's something I got to order through Pelican. Also, there was a little leak issue and one of the the parts that hooks to the faucet was just a hose where you push it on instead of a clamping system. I had a little issue there but I worked my way through that. So far, my recommendation for Pelican is high. With what I've used as far as their customer service, I'm happy. The product showed up in good shape and I have quality water. I'm satisfied.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear you are satisfied with your Pelican System and you now have high quality water. Now that you have an RO System, you should consider signing up for our Water Shield Auto-Ship program that sends you replacement filters when you need them at discounted prices.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceSales & MarketingPriceStaff

    Reviewed Nov. 30, 2017

    We had done an in-depth test of different water products that we were using, including the tap water in our location, distilled water and bottled water that we drink. Right after the testing, it was evident that we had some problems with some of the water that was coming out of the tap so we needed to do some fix on that. The first thing that we were going to do was a complete system. There's a system for the entire house that Costco has called Echo's and they're very good but they're very expensive, about $4,000 for the system. We looked for a different method and we found Pelican Water Systems online.

    We got two products from them and we like them as well as their sales rep. Their reps were very knowledgeable, very thorough, they knew their products and they got their products out to you quickly. The products got to me on time and they followed through on everything. Amazon is the leader in all that kind of customer service so we put up everything against them and Pelican Water did good. We're telling people about it all the time and we got one of our people in Texas to get one of the units. My wife has told several people that they should get more of these units for them. I noticed that they're having a cyber sale and I told my new haircutter that that was a good idea for her. They should keep up the good customer service.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)
    Thank you for your feedback, doing research on the best system to treat well water is definitely worth your time and effort. At Pelican we have a large portfolio of products that can address many problems relating to color, taste and odor found in well water. We even provide a rapid 12 water test that is available across the USA.

    So glad to hear you and your family are enjoying, cleaner water with your Pelican System.

    Pelican Customer Satisfaction Team

    Verified purchase
    Sales & MarketingPriceStaff

    Reviewed Nov. 30, 2017

    The water in my area was bad and rough, so I started looking for the best products for the shower filter and found the Pelican Water Systems. It has the best features available and comparing the price with Amazon or any other Home Depot qualities, Pelican gave me the best price. Their website is straightforward as well and I can easily find what I want. Their sales reps were pleasant, knowledgeable, asked about how rough the water was and based on that, they suggested different water systems. I acknowledged them accordingly and they came up with the solution. So, I got the PSF-1 shower filter system and they immediately took my request into consideration and shipped it out by afternoon. I really like it and I can see the difference right away.

    However, for some reason, I had a crack in the filter and water was coming out of it. So, I just reached out to customer care, told them about it and they replaced it immediately without asking any further questions. I actually spoke with them for ordering a new system and I have three in my home now. Pelican was awesome and I would definitely recommend them.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We are so pleased to hear that you difference right away and your water quality is much better. Excess chlorine in city water is an increasing problem we help address every day. Very nice to hear you found our website easy to use. Now that you have your shower filter, you may want to sign up for our Water Shield Auto-Ship Club that automatically will send you your replacement shower filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 29, 2017

    The water in the new house we bought had some chemicals that we had to get out. So, I went online and looked for something that can do that. I was led to Pelican Water's website, which was very easy to navigate and I ordered filters including a charcoal filter, a charred bone filter, and a UV filter. When I got the system, I just hooked it down and disconnected the old system, and that was it. I've had the system for about two weeks now and it made a huge difference in the feel and taste of our water. I still have to get the water tested, but we should be good now. Pelican was really good to work with. They told me to call if I have any problems and there's nothing secret or hidden within the whole system, which all ran real smooth.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to heat that the Pelican system made a huge difference in the feel and taste of our water. Finding bacteria in your water can be a scary experience, so we are pleased to hear that you bought a UV system to compliment your Pelican system. Our Sales team and Technical support team are here 6 days a week to help our customers so its great to hear that you got great support from them as well. You may want to consider signing up for our Water Shield Auto-Ship program that sends you replacement bulbs when you need them at discounted prices.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & Setup

    Reviewed Nov. 29, 2017

    I was pleased with my experience with Pelican Water Systems' consultant. Plus, their website was easy to navigate. I ended up getting their salt-based product and I was able to easily install it myself. The water is softer now.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So please to hear that your water is now softer and the installation was easy. We appreciate the compliment on the ease of use on our website.

    Pelican Customer Satisfaction Team

    Verified purchase

    Reviewed Nov. 28, 2017

    We’re on a well system and the sulfur odor is really bad as well as the water discoloration. My husband ordered the system from the website. We got a big metal thing full of charcoal and a little blue thing that we replace the filter once a month. It’s cleaned up our water. It doesn’t smell and it’s cleaned up the discolorations in the tubs, the showers, and the toilet.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear the Pelican System cleaned up our water. It doesn’t smell and it’s cleaned up the discolorations in the tubs, the showers, and the toilet.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Nov. 28, 2017

    I was building a house and I wanted to put a system in. I did my homework and Pelican Water Systems was the only one that had a 5-star rating. Their sales rep told me what I needed to know about how everything was and how long it would last. Our key goal was to get something that is going to provide good quality water for at least 10 years or so before I had to go in there and do major re-modification.

    I've called in for service over the two years that I've had the system and I've been pleased with the majority of things. I got a couple quirks, but the quality of water is consistent and good so I can live with these few imperfections although I'm trying to figure out a way of doing away with them. I've decided what I'm going to do with that and probably implement a modification to the system and take care of a few things that need to be taken care of.

    Their website was easy to navigate and it was easy to get all the info I needed. However, they don't say anything about the charcoal residue buildup. If they can put another in-line filter before or after the ultra-violet filter, they can eliminate the charcoal. Once it goes out of the big stainless steel tank that has the charcoal in it and out of the tap, you start having charcoal buildup and have to periodically clean your faucet head. Otherwise, you get these big, black chunks of charcoal buildup.

    When we moved into the house it was up and going and we have not had any problems with it. I wish that these little light bulbs would last longer, but I replace them annually like they suggested. I don't know if they've gone bad or not, but it's inexpensive enough to replace them. I'm extremely pleased and would recommend them to everybody.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for the feedback. Its great to hear overall you are pleased with the Pelican System. You may want to consider signing up for our Water Shield Auto-Ship Club that automatically will send you your replacement UV Bulbs when you need them at a special discounted price. Please contact our support team at your convenience.

    Pelican Customer Satisfaction Team

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    Pentair Water Solutions (previously Pelican Water) Company Information

    Company Name:
    Pentair Water Solutions
    Company Type:
    Public
    Year Founded:
    1966
    Formerly Named:
    Pelican Water
    Address:
    2361 Mason Ave, Suite 100
    City:
    Daytona Beach
    State/Province:
    FL
    Postal Code:
    32117
    Country:
    United States
    Website:
    www.pentair.com