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Pelican Water

Pelican Water

 4.4/5 (55 ratings)
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Pelican Water

About Pelican Water

Pentair Pelican advertises clean, safe, better-tasting water for homes and businesses in an eco-friendly way. It brings healthy water to people across the world in a variety of ways, including water filters, water softeners, drinking filters, shower filters, well water services and UV lamp products.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars


  • Sells filters and softeners
  • Guaranteed to reduce chlorineNSF Standard 42


  • Can be pricey
  • Plastic fittings can break easy

Bottom Line

Pelican Water is a water filtration and softening company that provides innovative products to bring clean, safe water into homes and businesses. The company sells multiple products to help solve any water problem.

Top Pelican Water Reviews

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Rated with 5 stars

With Pelican, I liked the results that I found and there were a lot of good reviews. The system seems to be working pretty well. We've had the water treatment system for 10 years…...

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Rated with 5 stars

I found Pelican online but somebody at work got something from them as well. I liked the ease of their knowledge. I told them what I had and they told me what I needed. Plus, thei...

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What is Pelican Water?

Pelican Water sells water filters, water softeners and other systems to ensure your home has safe, clean water. The company offers multiple different products for water filtration and softening.

Water filters
Water filters separate chlorine, bacteria and contaminants from drinking water. These products are easy to install and require little maintenance. Whole-house filtration systems allow filtered water to come through every faucet in the home instead of just one. Most Pentair Pelican water filters are designed to filter fluoride and sediments out of drinking water.
Water softeners
Hard water has a high concentration of mineral content that can damage appliances and be rough on skin and hair. Water softeners work to eliminate some of these minerals to create a softer feel and reduce scale buildup. Pelican Water offers two types of water softening products: Advantage Series Salt Water Softeners and NaturSoft Water Softener Alternatives.
Drinking filters
The water that comes into the house that you use for showering and washing your dishes needs to be filtered in a different way than your drinking water. Pentair Pelican offers three types of water filtration devices.
  • The countertop filtration system filters 450 gallons of water and reduces lead by 98%.
  • The three-stage under-counter filtration system filters 1,500 gallons of water and comes with three faucet color options.
  • The reverse osmosis system removes 96% of fluoride and 98% of lead and comes with an NSF certification.

Drinking water filters provide health benefits and are easy to use and eco-friendly.

Shower filters
The Pelican Premium Showerhead reduces chlorine, is available in white and chrome and offers dual-flow water options. This filtration system reduces the effects of chlorine on your skin and hair. The three-stage system reduces the number of negative ions and lowers surface tension. All parts have a one-year warranty from the date of delivery.
Well water services
There are 15 million homes across the country that use well water. While well water is generally safe to use and consume, it can have a distinct smell and taste. Pentair Pelican provides clean water solutions that reduce iron, soften the water and eliminate the metallic taste that’s often in well water. Some of the company’s most popular well water products include:
  • Pelican tannin removal water filter
  • Pelican nitrate reduction water filter
  • Pelican sulfur water filter system

How does Pelican water softener work?

Pelican water softeners are designed to reduce the mineral content of water that comes into your house. One of the most common signs of hard water is scale buildup around drains and faucets. Hard water can build up in your pipes, cause blockages and damage your water heater. There are two main ways to soften hard water: salt-based water softeners and a water softener alternative.

Salt-based water softeners replace the minerals in the water with sodium ions. This increases the salt content of the water, which is why many people prefer water softener alternatives.

Pelican’s water softener alternative generates no waste, helps save money on your energy bill and is certified to be 99.6% effective. Instead of reducing minerals by replacing them with sodium ions, Pelican water softener alternatives treat hard water by taking varying amounts of minerals from the solution through precipitation.

Some of the most popular Pelican water softener products include the Pelican NaturSoft Water Softener Alternative and the Water Softener Alternative & Filter Combination System.

Pelican water systems cost

The average cost for a Pelican whole-house water purification system is $850, and the price increases to just less than $1,500 when UV protection is added. Both reduce chlorine and bacteria in the water that comes into your home. Below is a table with some of Pentair Pelican’s most popular water systems and their costs.

Premium whole-house water filter system$854
Pelican whole-house water filters with UV Advantage Series Salt Water Softeners$1,483
NaturSoft Water Softener Alternative$1,529
Countertop drinking filter system$77.70
Pelican three-stage under-counter drinking water filter$104
Pelican Premium Shower Filter with 5-foot wand$59

Pelican Water FAQ

What does the Pelican water filter remove?
Pelican water filters remove sediment, chemicals and contaminants. They also prevent bacterial growth.
How long do Pelican water filters last?
All Pelican water filter products have a one-year warranty, and filters last five years.
Does Pelican NaturSoft really work?
Yes, the NaturSoft filtration has been certified as 99.6% effective in removing harsh chemicals from the water coming into your home or business.
Are Pelican water filters expensive?
Pelican water filters offer high-quality filtration options, but its prices are slightly higher than other leading brands. Shipping is free, and filters come ready to install so you don’t have to pay for installation.

Is Pelican water softener good?

Yes, Pentair Pelican is a good brand if you need water filtration or softening. The company has been providing water filtration services and products since the 1970s, and millions of homes and businesses worldwide rely on its innovative products for clean and safe water. Orders over $49 ship free, and the estimated delivery time is between one and six business days.

Pelican Water Reviews

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How do I know I can trust these reviews about Pelican Water Systems?
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Page 1 Reviews 0 - 5
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: March 28, 2021

A friend of mine built a house in Florida and recommended Pelican. He told me there was a promotion going on. Unfortunately, I was closing by the end of the year last year and I didn't want to miss the promotion, I ordered the system online. My friend got a pretty good deal. He got it installed for the same price that he bought the system, but I didn’t get that so I was disappointed with that part of the process.

The salesperson came in and he expressed to me that it was a misfortune that I ordered it online 'cause if I would have bought it from him, he would have given me the installation for free. I ended up buying the UV light since I didn't get that online and he installed it with the system, but it ended up costing me about $900 more, so the total was $3,000 whereas it could have been going somewhere between $2,100 to $2,300.

But the water's great. I don't smell any chlorine in the water. There have been a couple of city problems where they had extra chlorination under on the city and it gives me peace of mind that I'm covered. However, they didn't follow the instructions for the installation. The way it's depicted on the forms that come in with the system, it says that the pre-filter, the whole house water filter has to be installed before the carbon bed. They did it after the carbon bed and before the UV. My concern is that if there's anything that comes in through the city water supply, it's going to get filtered behind the carbon bed and the media filter, not before.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 19, 2021

    While our home was being built, I did a lot of research on softener systems. Pelican had good reviews on the internet and I liked the idea of having a combination system with a whole house filter and a sediment filter, and their prices were fair. I decided to give them a shot and I'm real happy with the system. I recommend Pelican to anybody that had ever asked about whole house filters. However, I want to make sure that it's working like it's supposed to. We had a RainSoft system and the people that installed that insisted to come out once a year to make sure it was working okay but one of the folks from Pelican told me that they typically don't do that.

    The water doesn't feel soft like it used to so I'm a little bit concerned that something's amiss. There are all kinds of valves in our system. I want to make sure all the right valves are open and all the right ones are closed. I bought a test kit and it says our water is soft. I don't know what concentration they are shooting for on that system. It appears to be soft but I don't feel it in the shower.

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 18, 2021

    With Pelican Water, I like the length of time that it kept okay before you had to change a filter. It also took out VOCs, and that was one of the main things I was looking at. I also checked the certification because a lot of people can say a lot of things, but that doesn't necessarily makes it true. Pelican was the only one that had the certification that it removed the VOC. That impressed me because I am not looking for their words but for their certification. I called them and I ordered it. We put the system up ourselves. My husband's not a handyman at all, so it took him a little bit. We had a little bit of a leaking but that was eventually solved, so it was okay.

    The water that we have here is horrible. It has lots and lots of VOCs and bacteria. You can smell the sulfur smell which is a bacteria. When we put the units for each bathroom, and there is no smell. There is no sense of that VOC. I can tell the difference. I would suggest people to go ahead and buy the handheld from Pelican. It's a lot easier. I had a handheld, and we had to kind of discard that and just put it up as a regular shower. I will get a handheld from Pelican plus the filter. We tried to do it with my handheld and it didn't work.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 12, 2021

    We had a water heater go out and when they took it out, they showed us all of the accumulation on the bottom which was massive. We decided to get a filtration system at that point. We were looking for a saltless conditioner and filtration system and Pelican offered the entire piece. It was also recommended by the plumber whenever we told him we didn't like the one that had salt in it. I looked at it online and ended up purchasing it based on the requirements of the size of our house. They had all the lists there so everything was on the website. That allowed me to make a decision on what size of system I needed.

    It was shipped to us within a matter of days and we received it within a week or so that we ordered it. It arrived intact and delivered to the house in three main boxes. I had the plumber install it and it was very straightforward. They supplied all the documentation necessary with the equipment. It's about a two-day process to get it completely installed only because you have to prime one of the filtration systems.

    The water tastes fantastic. It's about what I would expect out of a bottled water. We had a filtration system on our refrigerator that put cold water out. Now we can't taste the difference between the filtration system that we had that was costing us every month in changing that out and we don't have to do that any longer because of the fact that we put this in. It's a bit pricier than some of the other models but you get what you pay for in some instances and this is one of them.

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 8, 2021

    I fell in love with Pelican over at Home Depot then I went online. It's a little higher with the unit then than online was so I went directly to Pelican and ordered a whole house filter. I just got done putting in the new media for the whole house filter system about a week ago. It's not a complicated process. You're not gonna break the whole thing by doing it wrong. I liked that about it.

    When you go to buy the media, it doesn't jump out at you. I have the PSE1800 and there were no media kits posted among those that said, "Use for PSE1800 and up." I had to chat with somebody to find out for sure that the one I picked was the right one. Otherwise, it would have been a blind shot. That would be one thing that Pelican should put in there. The website was a little bit less intuitive than I thought it should be.

    I got the water filter out of necessity. It's nice. Now, the water tastes better and you can drink the shower water. I'll probably order the ultraviolet system here soon just as the final layer in the whole thing now that we have bio-organisms to contend with on an unknown level and viruses. It's a good choice to put on the other side of the unit. I recommend Pelican all the time. I firmly believe in buying the right thing the first time and I always tell everybody, "Buy the best, only cry once." I researched Pelican and there's nobody out there doing as good a job.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 14, 2021

    Sales representative is great to get the sale. After the sale customer service experience is Horrible, After 45 days pass my water smells like rotten eggs. Called many times to get it fixed. When asked for a technician to come out they wanna charge me $89. Sales rep never disclose it'll be a fee because they wanted the sale, now me as the customer stuck with water softener system that smells like rotten eggs and cannot be fixed.

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    Rated with 5 stars
    Verified Reviewer
    Original review: Oct. 8, 2021

    I bought the first Pelican system (water softener alternative) a couple of years ago and it works great!!! It replaced a Culligan system that had died. The Pelican has worked so good that I decided, with this review, to use the catch phrase as...never looked back, and I haven't!!! It has worked flawlessly, but, it does NOT truly soften the water with that slippery feeling after you shower and can't get it off!! BUT, it dries nicer and you feel really refreshed!

    This last year I added the Pelican Whole home filtration system and the house has never had such great tasting water... Buy their products with confidence, HOWEVER, BE AWARE THAT THE COST OF INSTALLING THESE DEVICES WILL COST YOU MORE THAN THE PRODUCT COST THEMSELVES. I tried getting a plumber to install these devices here in Phoenix and it cost me up the wazoo...

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    Rated with 1 star
    Verified Reviewer
    Original review: July 9, 2021

    Pentair/Pelican water in Nashville Tennessee has not backed the word with numerous customers. They do not back up their products after the sale at all. The prices are exorbitantly inflated compared to same Pentair systems sold at Home Depot. Again, there is no service after the sale. Caveat emptor.

    Pelican Water response

    Hello Don,

    We are sorry to hear you believe our customer service is not up to your standards. We back all of our products and services. Our pricing is transparent and is listed online on our site and is the same as our products offered with all major retailers. We know you have not made a purchase from us yet, but we hope to prove to you that our customer service and product quality will exceed your expectations should you decide to make a purchase in the future.

    Pentair Customer Service Team

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    Rated with 2 stars
    Verified Reviewer
    Original review: May 23, 2021

    We needed a filtration system for our well. The one we had used a resin filter and a salt-based water softener. We did not like the subtle salt tasting water and we discovered Pelican's advertising offering a saltless system that will give you drinking water that tastes better than bottled water. This is NOT true, and you get to find that out after you have spent several thousand dollars.

    Pelican came to our house, tested the water and suggested a $5k plus system. After installation, the water tasted OK, but was brown colored. They later said that we have tannins, therefore we need a tannin removing system that uses salt. Pelican provided that at no extra cost, hence my two stars. We now have the same crappy salty taste that no one likes, but with an additional difference; the maintenance routine for the old system only required adding salt. The new Pelican system not only requires salt, but also requires adding chlorine almost every week, changing the sediment filter every 2-3 months, and replacement of very expensive parts on the chlorine mixing system. In addition, the beautiful, chromed tanks will also need to be changed in a few years. Please don’t let them fool you.

    Pelican Water response

    Hello Nelson,

    Thank you for your feedback. According to our notes you were sold a system to deal with your iron. You did not purchase a softener at all. However it was determined later that the iron was masking a bigger issue in your water, tannins. To remove Tannins your only option is a salt based system. That system alone shouldn't be used when you have iron as well, thus why you have chlorine and a salt system to treat your water. Your initial water test also did not show tannins. This can happen where iron masks the tannins in the water.

    We also show that you were not charged for the additional equipment you needed to resolve your water concerns.

    We are sorry that your water requires so much equipment to treat it but that is what is required to give you clean water. Salt free works for many customers, but there are always situations where it doesn't, just like any water system.

    The chrome jackets do not require replacement in a few years. As long as you wax them per the instructions. The resin and iron media inside both tanks are good for 10+ years when properly maintained, not every few years. Only the sediment filter and chlorine pump requires maintenance parts 2-4 times a year.

    We understand that you wanted salt free but your water conditions simply do not allow us to go salt free to solve those issues. If the iron or tannins isn't being removed with your current system we would be happy to have someone from tech support reach out and review your installation or you can schedule a service visit to your home.

    4 people found this review helpful
    Customer increased Rating by 4 stars!
    Verified Reviewer
    Resolution response: May 7, 2021

    Pelican Water has completely changed my mind on purchasing from them. We have spoken many times via email and calls. They went beyond and my issues have been taken care of every step of the way. Unfortunately we had to go a route of having a different system issued. But they are making that happen. I can't thank them enough for reaching out to me to get this resolved.

    Original review: May 1, 2021

    Very unhappy with this unit. I purchased the WF10 with Topcashback rewards program. Had (10%) off cashback. Item cost was 5400 minus the 12% sale that was going on. The system doesn't give 99% iron free in the unit as my bath water still looks slightly brownish. Not as bad as it did though. It also is still leaving scale on my tub. I have cleaned it off with rejuvenate a few times. I called in at one point on chlorinator issues. I switched it around like I was educated to do. I have the chlorinator locked all the way up and I go through 35 gallons every 4 days. My previous unit had chem-tech and it was like 15 gallons and would work for a whole month.

    I would not recommend this unit or company due to all the issues. By the way they denied the 10% cashback as well. $477. Not a company I would recommend. If one person reads and decides not to purchase due to this. It's due to poor product and service. I will be posting this in other sites as well. I am very disappointed with the service.

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    Pelican Water Company Information

    Social media:
    Company Name:
    Pelican Water Systems
    Company Type:
    Year Founded:
    3060 Performance Circle, Suite 2
    Postal Code:
    United States