Pentair Water Solutions (previously Pelican Water) Reviews

MODEL #523733 SERIAL #1001863670 $2018.25 3 YEAR WARRANTY. In May our new Pool Sevice Rep informed us that the Salt Cell is not working and that ours was one of new models Pentair had come out with in the fall of 2025 and they are faulty. We were also told Pentair is doing nothing to rectify the situation or honoring warranties. This information was given to to our Pool Service Company by Pentair Reps & Pool Supply Reps. The Pool Supply Reps cannot get any type of response from Pentair about all the broken units that are under warranty that are being returned.

At the time of installation the water line to my irrigation system was severed. No irrigation to yard meant my once beautiful landscape died. The company sent two supervisors and they said that nothing happened to damage my irrigation which stopped working immediately after installation of the high-end whole house system. Secondly, the maintenance costs are extremely high. I've stopped using it.

Trying to get local service for my Pentair water system in Potsdam New York. We are on a well. The contractor installed the system the house years ago does not answer their phone. Does not return messages. When you call Pentair corporate they do not know who to contact they send you to the other place where no one can help you. They do not care about their customers. Do not buy anything from Pentair.

I have replaced at least 5 times the led fountain lights in the last 5 years. I have replaced 3 this year alone. When you call for service, the hold time is "180 minutes". This company doesn't deserve to be in business. Pathetic engineering, pathetic service.

I certainly wish that I had read these reviews prior to having the Pentair equipment installed. We had the iChlor chlorine system installed Aug of 2025 and it worked for 2 months and has quit working as of Sept 1, 2015. Customer service sucks. Long wait to finally talk with somebody. They lose paperwork that has to be submitted over and over. Lack of communication. No follow up. I would highly recommend that you go to Hayward or another pool equipment supplier. Stay away from pentair.

Globrite color changing underwater led lights are NOT interchangeable with other products. At $400 each they only last for me 4 years with very limited use. Leak and corrode. Find another product. Unfortunately I found out too late. They are garbage.

Purchased in July 2020. NS3 salt free water softener/conditioner. Was changing charcoal filter yearly but last plumbing inspection had my water hardness at 18. Will be calling Pentair for warranty info before giving true rating.

I had a whole home water filtration system installed by this company in April 2022 to combat undrinkable well water, and my experience has been incredibly disappointing from the start. I was told someone would return after two months to test the water and ensure the system was functioning correctly — no one ever showed up. I made multiple attempts to schedule the follow-up via phone call, text messages, and emails, all of which were ignored. The salesperson vanished immediately after payment was made and never responded to a single message after that.

If system have 0 as a rating I would rate it as 0 - worst customer service I can ever imagine, they just don't care what customer really would like to ask, sending to company webpage and tech support is not available - I was trying to reach out from 11:40 AM was on hold for 26 min until was put on queue for the next available tech rep ???? and tech support never called me back. Unbelievable. I ordered replacement unit for whole house water filter system P1000 - formerly Pelican. I remember how Pelican rep was friendly and problem solving attitude, not the case with Pentair. They send me a replacement water tank with media in it but size of a fitting is wrong and I'm simply trying to figure out why this is the case - What was wrong with original fittings?

Purchased unit to replace a conventional salt system 4 years ago. Worked fine the first year but has degraded to not doing anything. Was expensive and salesperson said it should last at least 10 years since we are only two people with low volume usage.

Where do I begin with these people. I’d give them zero stars if I could. We bought a whole house filter system and it does cut down on that well water smell and taste but they have recently stopped servicing homes and only work with contractors. In order to have this system work “decently” I’ve had to practically become a technician myself. The replacement parts are difficult to find (no, Home Depot or Lowe’s do NOT carry them like they said) and every time I have to take the system apart to clean it I’m afraid I’ll break something. DO NOT buy this product!!! MAJOR pain in the **!!

I have the whole house PC600 water filter system, the system is respectable, the customer service is beyond horrific, they don't answer the phones, and don't return phone calls or email, horrible company and would not recommend them period.

When it was just Pelican Water, service and support was great! Once Pentaire took them over, it was obvious that it was just to eliminate competition. There is NO ONE to help Pelican customers who purchased equipment prior to the take over and they really do a horrible job of sending you away to a different. Inner where no one answers the phones. The website eliminates all reference to the Pelican systems so finding the correct replacement parts is impossible unless you’re able to find someone at a retail location that is familiar with the product. Not a good look for this company. For anyone shopping, I’d suggest finding a better company that cares about all of its clients, past and future.

All I can say is when I purchased my home in 2020 I bought a water filtration system by Pelican Water that cost me $7k! The Bleach injection pump broke and I called Pelican to find that they have gone out of business, but taken over by PENTAIR! Their customer service told me “you’re on your own!” Their exact words! I would think twice about doing business with them. I also heard that the owner of Pelican now owns another company (H2O) to rip people off and then fly out of the face of the world. To make a long story short no one locally works on this type of filtration which is basically for city water and not wells! Now I must change the whole system due to their carelessness and horrible customer service! DON'T MAKE THE SAME MISTAKE.

My house was new when I moved in 4 years ago. I just replaced the pop-up kit in one of my sinks because the ball rod eroded. I asked the plumber why this happened, and he said it was because the water in Las Vegas is very hard thus, the rod eroded from mineral deposits. I had installed the Pelican 10 GPM Whole House NaturSoft Water Softener Alternative System April 2021 as a solution to the hard water problem, but it does not seem to be working. I guess I will have to get a different type of water softener installed.

Installed a $4000 water filtration system a couple years ago. Sales guy sold the heck out of the system and how great their support was. Time to service the tanks and guess what? They only sell units and do not service them. I was told to "call a Plumber". Do not use this company for your filtration needs as they do not service what they sell.

We bought this shower filter and in less than a week it was broken. On top of offering a crap product, they offered zero return options other than an exchange or us paying for UPS to ship it cross country, $23 dollars later. Nobody needs an exchange on a product that can't last 7 days. Terrible company.

Water softener install June 2021 in Southern Arizona. So far the product is working, hard water is a thing of the past. Shower, faucets, and toilets are a lot easier to keep clean. Salt last around 2.5 months. The only issue I have is the company sells you the unit but does not see how you're doing after the sale. I would recommend this product.

I purchased 'Pelican PSE1800 Premium Whole House Filter-Softener 1-3 Bathroom (PSE1800)' on 11/27/2020, got it installed with a certified plumber. Initially it was looking like I had a great product, but eventually it turned out to be waste of money. I contacted Pelican water experts before buying this product, clearly explained my requirement. But, I was provided with wrong choice of the product and now it's totally a waste of money for me. I purchased whole-house filtration system, but it didn't help remove the calcification that we have in the water. That was the need to install the filtration system, but it did NOT solve the purpose.

I have had a two tank Pelican water filtration and conditioner for approximately three years. I live in southern Arizona where the water is very hard. The Pelican system cost about $2,000 and $600 to install. The system replaced a GE salt based softener that worked very well but died after four years. I chose the Pelican system as a way to avoid carrying bags of salt. Sales process went well. However, after a couple months with the new system, I have regretted ever making the purchase. Our mineral deposit problems have never been worse. We are constantly needing to chip away deposits on faucets, drains, nozzles, and can never leave water standing on anything.

Sales representative is great to get the sale. After the sale customer service experience is Horrible, After 45 days pass my water smells like rotten eggs. Called many times to get it fixed. When asked for a technician to come out they wanna charge me $89. Sales rep never disclose it'll be a fee because they wanted the sale, now me as the customer stuck with water softener system that smells like rotten eggs and cannot be fixed.

I bought the first Pelican system (water softener alternative) a couple of years ago and it works great!!! It replaced a Culligan system that had died. The Pelican has worked so good that I decided, with this review, to use the catch phrase as...never looked back, and I haven't!!! It has worked flawlessly, but, it does NOT truly soften the water with that slippery feeling after you shower and can't get it off!! BUT, it dries nicer and you feel really refreshed!

Pentair/Pelican water in Nashville Tennessee has not backed the word with numerous customers. They do not back up their products after the sale at all. The prices are exorbitantly inflated compared to same Pentair systems sold at Home Depot. Again, there is no service after the sale. Caveat emptor.

We needed a filtration system for our well. The one we had used a resin filter and a salt-based water softener. We did not like the subtle salt tasting water and we discovered Pelican's advertising offering a saltless system that will give you drinking water that tastes better than bottled water. This is NOT true, and you get to find that out after you have spent several thousand dollars.

Pelican Water has completely changed my mind on purchasing from them. We have spoken many times via email and calls. They went beyond and my issues have been taken care of every step of the way. Unfortunately we had to go a route of having a different system issued. But they are making that happen. I can't thank them enough for reaching out to me to get this resolved.

The primary tank that was first shipped was leaking. It got damaged in shipping. I contacted Pelican and they asked me to try a couple of things, which didn't work. They then turned around and said they would ship a brand new one, which they did. There was no trouble and no hassle getting them to ship a new one. They got it out right away and I've not a problem since. Pelican is very reputable. They're very easy to deal with and very happy to provide any information that one wants to request. I was very happy.

I have just spent over an hour with "Technical Help" on-line. I was concerned about the increase of scale on my fixtures, glass windshield, and paint of cars. I was told to try a different "cleaner" and was unable to answer direct questions why my system getting worse. Installed 08/2019. Finally tech line closed chat abruptly as I was typing. I was satisfied in the beginning that I was doing all I could without going to a salt based system and dealt with the residue. Water taste is good.

I replaced a caustic system that was 20 years old with the one I bought from Pelican Water. I did the installation myself and it was pretty simple. Now, my water is is back to 6.5 to 7 pH. But I had some challenges during my purchase as Pelican's reps did not know how to answer a phone. I couldn't get ahold of anybody, but t that was the only downfall. I like the type of unit that I got because I don’t need wire, electrical metering pumps, and flow meters with it. It's a dosimeter and that’s why I went with it.

A friend of mine built a house in Florida and recommended Pelican. He told me there was a promotion going on. Unfortunately, I was closing by the end of the year last year and I didn't want to miss the promotion, I ordered the system online. My friend got a pretty good deal. He got it installed for the same price that he bought the system, but I didn’t get that so I was disappointed with that part of the process.

Pelican gave me a good price on their water treatment system. Their equipment is good, it's been holding up. I put this system in the summer of 2017 and I have not had any problem with it. If I have any questions at all, I just give them a call. They answer anything they can over the phone. They’ve been really helpful. If you're gonna grab some of my water that comes out of the tap here and compare it with bottled water, mine’s better.

Pelican Water's prices are very competitive. I needed some filter cartridges and then the reverse osmosis cartridge. I put the order in and it came pretty quickly. I had a local plumber install them. He saw what we had and he made his fittings fit whatever was there. There was nothing non-standard about it.

Pelican's product does what it says it’s supposed to do, so I'm satisfied with it. The main change I've noticed since having the system is the deletion of the chlorine.

When I spoke to the very first gentleman from Pelican, he was very helpful, very customer-friendly, and customer-oriented. When I called them back when I had questions or issues, even though I got a different person, they were also very helpful and very customer-oriented. I had done my research and my plumber also thought the Pelican Water brand would be a good choice. My plumber told me to call him back if I would have to change the filter because he said that it looked difficult to do.

Pelican Water's sales rep was awesome and everything happened exactly like I was told. I have the 3-Stage water system where I have the filter, the carbon filter, and the salt-less water softener. Since I got it, the water tastes good and clean. Also, one of the aspects of their marketing was that I wouldn't get alkali build-up. It's been about eight months now and so far, I haven't gotten any alkali build-up.

I own a Pelican Water whole-house system in Florida and I purchased another one from them recently. I bought an expensive coffeemaker, a Thermador, and it wouldn’t work without filtered water. Pelican's website was great and they fulfilled the order. Then, I did the installation in 5 minutes and so far, I'm happy with the system. Since I got it, the coffee maker doesn't flip. The system is good and I'm surprised no one’s come up with something like that before.

The quality of the water now is wonderful. Pelican is perfect for us and the price was right.

While our home was being built, I did a lot of research on softener systems. Pelican had good reviews on the internet and I liked the idea of having a combination system with a whole house filter and a sediment filter, and their prices were fair. I decided to give them a shot and I'm real happy with the system. I recommend Pelican to anybody that had ever asked about whole house filters. However, I want to make sure that it's working like it's supposed to. We had a RainSoft system and the people that installed that insisted to come out once a year to make sure it was working okay but one of the folks from Pelican told me that they typically don't do that.

With Pelican Water, I like the length of time that it kept okay before you had to change a filter. It also took out VOCs, and that was one of the main things I was looking at. I also checked the certification because a lot of people can say a lot of things, but that doesn't necessarily makes it true. Pelican was the only one that had the certification that it removed the VOC. That impressed me because I am not looking for their words but for their certification. I called them and I ordered it. We put the system up ourselves. My husband's not a handyman at all, so it took him a little bit. We had a little bit of a leaking but that was eventually solved, so it was okay.

The phone consultation with Pelican was very educational and the rep we worked with was very cooperative and very understanding. We bought the under the sink RO and since we got it, there has been a big difference in the taste of our water. There's no salt in it.