Pentair Water Solutions (previously Pelican Water) Reviews

I have replaced at least 5 times the led fountain lights in the last 5 years. I have replaced 3 this year alone. When you call for service, the hold time is "180 minutes". This company doesn't deserve to be in business. Pathetic engineering, pathetic service.

I certainly wish that I had read these reviews prior to having the Pentair equipment installed. We had the iChlor chlorine system installed Aug of 2025 and it worked for 2 months and has quit working as of Sept 1, 2015. Customer service sucks. Long wait to finally talk with somebody. They lose paperwork that has to be submitted over and over. Lack of communication. No follow up. I would highly recommend that you go to Hayward or another pool equipment supplier. Stay away from pentair.

Globrite color changing underwater led lights are NOT interchangeable with other products. At $400 each they only last for me 4 years with very limited use. Leak and corrode. Find another product. Unfortunately I found out too late. They are garbage.

Purchased in July 2020. NS3 salt free water softener/conditioner. Was changing charcoal filter yearly but last plumbing inspection had my water hardness at 18. Will be calling Pentair for warranty info before giving true rating.

I had a whole home water filtration system installed by this company in April 2022 to combat undrinkable well water, and my experience has been incredibly disappointing from the start. I was told someone would return after two months to test the water and ensure the system was functioning correctly — no one ever showed up. I made multiple attempts to schedule the follow-up via phone call, text messages, and emails, all of which were ignored. The salesperson vanished immediately after payment was made and never responded to a single message after that.

If system have 0 as a rating I would rate it as 0 - worst customer service I can ever imagine, they just don't care what customer really would like to ask, sending to company webpage and tech support is not available - I was trying to reach out from 11:40 AM was on hold for 26 min until was put on queue for the next available tech rep ???? and tech support never called me back. Unbelievable. I ordered replacement unit for whole house water filter system P1000 - formerly Pelican. I remember how Pelican rep was friendly and problem solving attitude, not the case with Pentair. They send me a replacement water tank with media in it but size of a fitting is wrong and I'm simply trying to figure out why this is the case - What was wrong with original fittings?

Purchased unit to replace a conventional salt system 4 years ago. Worked fine the first year but has degraded to not doing anything. Was expensive and salesperson said it should last at least 10 years since we are only two people with low volume usage.

Where do I begin with these people. I’d give them zero stars if I could. We bought a whole house filter system and it does cut down on that well water smell and taste but they have recently stopped servicing homes and only work with contractors. In order to have this system work “decently” I’ve had to practically become a technician myself. The replacement parts are difficult to find (no, Home Depot or Lowe’s do NOT carry them like they said) and every time I have to take the system apart to clean it I’m afraid I’ll break something. DO NOT buy this product!!! MAJOR pain in the **!!

I have the whole house PC600 water filter system, the system is respectable, the customer service is beyond horrific, they don't answer the phones, and don't return phone calls or email, horrible company and would not recommend them period.