Pentair Water Solutions (previously Pelican Water) Reviews

If system have 0 as a rating I would rate it as 0 - worst customer service I can ever imagine, they just don't care what customer really would like to ask, sending to company webpage and tech support is not available - I was trying to reach out from 11:40 AM was on hold for 26 min until was put on queue for the next available tech rep ???? and tech support never called me back. Unbelievable. I ordered replacement unit for whole house water filter system P1000 - formerly Pelican. I remember how Pelican rep was friendly and problem solving attitude, not the case with Pentair. They send me a replacement water tank with media in it but size of a fitting is wrong and I'm simply trying to figure out why this is the case - What was wrong with original fittings?

Purchased unit to replace a conventional salt system 4 years ago. Worked fine the first year but has degraded to not doing anything. Was expensive and salesperson said it should last at least 10 years since we are only two people with low volume usage.

Where do I begin with these people. I’d give them zero stars if I could. We bought a whole house filter system and it does cut down on that well water smell and taste but they have recently stopped servicing homes and only work with contractors. In order to have this system work “decently” I’ve had to practically become a technician myself. The replacement parts are difficult to find (no, Home Depot or Lowe’s do NOT carry them like they said) and every time I have to take the system apart to clean it I’m afraid I’ll break something. DO NOT buy this product!!! MAJOR pain in the **!!

I have the whole house PC600 water filter system, the system is respectable, the customer service is beyond horrific, they don't answer the phones, and don't return phone calls or email, horrible company and would not recommend them period.

When it was just Pelican Water, service and support was great! Once Pentaire took them over, it was obvious that it was just to eliminate competition. There is NO ONE to help Pelican customers who purchased equipment prior to the take over and they really do a horrible job of sending you away to a different. Inner where no one answers the phones. The website eliminates all reference to the Pelican systems so finding the correct replacement parts is impossible unless you’re able to find someone at a retail location that is familiar with the product. Not a good look for this company. For anyone shopping, I’d suggest finding a better company that cares about all of its clients, past and future.

All I can say is when I purchased my home in 2020 I bought a water filtration system by Pelican Water that cost me $7k! The Bleach injection pump broke and I called Pelican to find that they have gone out of business, but taken over by PENTAIR! Their customer service told me “you’re on your own!” Their exact words! I would think twice about doing business with them. I also heard that the owner of Pelican now owns another company (H2O) to rip people off and then fly out of the face of the world. To make a long story short no one locally works on this type of filtration which is basically for city water and not wells! Now I must change the whole system due to their carelessness and horrible customer service! DON'T MAKE THE SAME MISTAKE.

My house was new when I moved in 4 years ago. I just replaced the pop-up kit in one of my sinks because the ball rod eroded. I asked the plumber why this happened, and he said it was because the water in Las Vegas is very hard thus, the rod eroded from mineral deposits. I had installed the Pelican 10 GPM Whole House NaturSoft Water Softener Alternative System April 2021 as a solution to the hard water problem, but it does not seem to be working. I guess I will have to get a different type of water softener installed.

Installed a $4000 water filtration system a couple years ago. Sales guy sold the heck out of the system and how great their support was. Time to service the tanks and guess what? They only sell units and do not service them. I was told to "call a Plumber". Do not use this company for your filtration needs as they do not service what they sell.

We bought this shower filter and in less than a week it was broken. On top of offering a crap product, they offered zero return options other than an exchange or us paying for UPS to ship it cross country, $23 dollars later. Nobody needs an exchange on a product that can't last 7 days. Terrible company.

Water softener install June 2021 in Southern Arizona. So far the product is working, hard water is a thing of the past. Shower, faucets, and toilets are a lot easier to keep clean. Salt last around 2.5 months. The only issue I have is the company sells you the unit but does not see how you're doing after the sale. I would recommend this product.