
Pentair Water Solutions (previously Pelican Water) Reviews
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About Pentair Water Solutions (previously Pelican Water)
Pentair Water Solutions provides residential water treatment services designed to make a home healthier, starting from the ground up. Its services are available throughout your property, including water supply and disposal, softening and filtration, and even pool and spa water treatment. Services start with a consultation with a local water expert and are backed by a 60-day guarantee.
Visit www.pentair.com/en-us/water-softening-filtration.html- Local expertise
- Variety of services
- Upfront product pricing
- 60-day guarantee
- No free testing
Pentair Water Solutions (previously Pelican Water) Reviews
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Reviewed June 27, 2017
We were relocating to Florida and we read a lot about the water quality and some of the toxins that were possible in the water, so we decided that we wanted a full house water filtration system. We researched on the internet when we were getting ready to renovate our house, and we came upon Pelican Water Systems. Based on our research, we chose two products and left the decision to our general contractor and plumber on which system was going to fit in with our water heater, the space we had to deal with, and which one would be best for the house based on square footage and the number of us living here. We got the PC600 for the whole house. The website was pretty easy to use and I've ordered filters a couple of times.
Straight from the beginning when we moved in, we had the system and everything was done, and so far, so good. The only difficulty we have is when it's time to change the big, humongous filter. We haven't been here five years and it hasn't been changed yet. But the small water sediment filters that are in a blue housing are horribly hard to get off to change the filter, so I can't do that. My husband has passed away now, so I have to have my son come over. He's a construction worker and it takes him awhile and quite a lot of muscle to get that thing off.

Thanks for being a long time Pelican customer and for your review. Our Carbon whole house filters do last for 5 years and then a simple carbon change and you are ready for another 5 years of better than bottled filtered water. Doing research on the best system to treat your water is definitely worth your time and effort. We are so glad you chose Pelican.
Pelican Customer Satisfaction Team
Reviewed June 26, 2017
I noticed that my dishes and silverware were coming out with a lot of spots, and I had an idea that it was hard water. Also, I'm just a little bit wary about the drought situation that we had before, and we do have it now in this part of Florida. But I was wary about it because, usually, as water goes lower and lower and lower, you start getting dirtier and dirtier water all the time. So I figured that to stay a little bit ahead of it, I would just put in a water filtration system for the whole house. I saw Pelican on the internet, and I just went and compared prices. They gave a decent price. I took a chance and went with them.
Setting up the system was very easy. The sediment filter was leaking on the pre-filter which comes from the main line and it goes through this pre-filter before it goes into the carbon filter and the UV. I went out and got them fix, but it didn’t work that well. Then Pelican sent me a whole new water housing and new fittings. I put those in and they worked beautifully. The service was very fast. You just talk to them, and in the next day, you got your part. Also, the delivery took less than two days. I've started using the water for my drinking and bathing, I've had no problems. The water felt fresh and very easy on me. Washing clothes is a little better. It's not anywhere where I would see it, but it's getting better. So I'm hoping, that within the next few months, I'll see a decrease in possibilities of any bacteria or hardness and also just filtered water. So far, I'm pleased with it.

Thank you for your feedback, doing research on the best system to treat well water is definitely worth your time and effort. At Pelican we have a large portfolio of products that can address many problems relating to color, taste and odor found in well water. So glad to hear your water feels fresher with your Pelican system. Our Pelican UV systems provide piece of mind against bacteria. You may want to sign up for our Water Shield Auto-Ship Club that automatically will send you your replacement UV filters when you need them at a special discounted price.
Pelican Customer Satisfaction Team
Reviewed June 25, 2017
I had a reverse osmosis system. It leaked and flooded and ruined my flooring and kitchen cabinets. Right now, my house looks like a disaster area. I wanted something I could stick outside. I saw Pelican Water Systems on the internet and they had very high ratings. The sales rep was very nice and knowledgeable when I called. I bought a salt-free softener which was also a filter. They were $3,000 worth of equipment and that doesn’t count installation. It turns out my plumber is one of their recommended installers, so the installation looks great. Overall, I’m real happy.

We appreciate your positive feedback. Congrats on selecting one of our most popular systems the Water Filter/Softener Combo. We have a wide array of preferred plumbers in our network, glad to hear you had a great experience.
Pelican Customer Satisfaction Team
Reviewed June 25, 2017
I needed to buy a system because one of those system softeners that I had wasn't working. I went with Pelican Water Systems because of the price and the information provided on the internet. I spoke to their sales consultant who was very knowledgeable and I explained to them the situation that I had and then they recommended the system. Since having it installed, the water felt soft to the skin and it was clear. However, the only thing that was hard for me was to find a technician within the El Paso area to install the system. Other than that, the water system is good.

We are so glad to hear that your water felt softer to the skin and the water was clear. We are also very pleased to hear that you found our website easy to use and our Water Consultants knowledgeable and helpful.
Pelican Customer Satisfaction Team
Reviewed June 24, 2017
Not everybody carries a fluoride system. I went to a doctor at first and he has a really good tank system for different things but none for fluoride. That’s when I decided to go with Pelican. Their website is easy to navigate. When I called them up to find out a little bit more, they happened to have what I neeeded. My concern was that I've got some medical problems that definitely do not do well with fluoride water. I went through another place where I get some of my things but Pelican had the best deal.
Also, the sales consultant was well-educated and was patient with my husband in showing him what we had to do in changing the filters and how it worked. We had to give it some time. I don't know if it was running water for a bit of time or don’t drink or do anything for the next 24 hours until it worked through their filter in the system but we had no problems with him and he got it in. They came out here, got it done, and it was done well. I also ordered some filters from them six or eight weeks ago and they came on time.
We wanted the fluoride taken out of the water, so when I shower, I don’t end up with more problems than I have. I've got kidney problems and I'm hyperthyroidic so that kind of stuff doesn’t work with it. But so far, when I go to the doctors and get tested, it's not like I'm suffering from anything or higher problems with thyroid or problems with my kidney. I've stayed well, so it must be working.
I've had a couple ask me who to use and how much it cost so I turned them on to Pelican. I've always put their name out there when anybody asked me what it cost and who did I call. The guy that came out here said that they were getting more calls out in this area because of the fluoride. I'm very satisfied. They were very easygoing and everything went accordingly so, there's no problem and not even a little hiccup anywhere.

Its great to hear that you are very satisfied with your Pelican System. Fluoride is a major concern with the majority of our customers. We do have a few different options to address Fluoride. We do pride ourselves on customer satisfaction and are so glad to hear that you had a great experience with our Pelican team.
Pelican Customer Satisfaction Team
Reviewed June 23, 2017
My wife wanted soft water so that when she'd take a shower, she'd get soaped up. I went on the internet and searched on water conditioning systems. One system uses salt and I didn’t want to do that ‘cause there's some very contaminated water that we have to flush out in the street and the people here are pretty careful about what goes down the sewers. We talked to a guy from Rain Systems and he said that they collect the water from their system so it doesn’t pollute. The third one was the reverse osmosis and my twin brother uses that and very pure water so there's no spot on the cars. But then everything looked good on Pelican system so we used it.
There are only two of us in the house so I chose a smaller system and I noticed that they guaranteed 600,000 gallons of treatment, which works because our water is separated between use in the house and the yard and garden outside. I put it in the garage then put a shut-off valve so all the water that comes to the house goes through the Pelican system. There’s one tank that is full of carbon and the other is full of little pebbles and we may need to change the carbon because it looked like we got about 300 months of service before they'd do anything and that's a long time. Sometimes it makes some grumbling sounds and that’s the balls rising with the water flowing in.
I’ve had to move the tanks twice because we had a mold problem in the house caused by the slow leak of the water heater. In order to remediate the leak, we had to move the water heater and that cost us about $10,000 to fix and it was right after we moved into the house. Then we got a metal stand and used some washers made out of two-inch pieces of half-inch copper pipe to keep the water heater away from the walls so if the water leaks, it’s gonna go down on the garage floor which we’d see it and fix.
The water heater is behind where we put the Pelican system and we left the Pelican there. The guys had to work around it when they replaced some floor plates and two by fours and sheetrock and the floor in our computer room which is right inside. Then I had one problem on that green or blue filter that was put in front of it. When I went to change it, there was no big gasket and it’s pretty hard to find those in California so I had to order more filters from Pelican with O-rings as there’s no way I can bypass the filter.
The water is softer and it works and tastes better with Pelican. There’s no chlorine taste in it and the activated charcoal took care of that part of it. And our house is an ideal installation for it. The water comes in about from the street, goes through a pressure regulator which drops it down to about 65 pounds and to the house. The outside water is controlled by a sprinkler system that’s got a computer to turn it on three days a week and we have five zones and that’s completely separated from the Pelican system. I’m pleased and glad we did it. I recommended it to my son and his water for outside use is also separated from the Pelican system. He’s gotten a largest system because he has a son that’s five and a half years old. Overall, they’ve been very good.

Thank you for your review, we are so pleased to hear that the Pelican Combo (Softener-Filter) system is providing you with improved water quality, tastes much better and its softer. Our customers find that a Pelican system can help address color, taste and odor, improving the water as you have found. Thank you for referring us to your son. We have a wonderful referral program that rewards you for referring Pelican.
Pelican Customer Satisfaction Team
Reviewed June 23, 2017
When one would dig down to the dirt in this region of the country which is the northern Midwest, it's all limestone and under which lay high-sulfur coal beds all over the place. So, sulfur water is probably the most common water problem one would find here. When mountain homes blew up, Science discovered that there's a bunch micro-bacterial critters that live in sulfur beds that eat the sulfur and poop out sulfur hydroxide and all of this stuff that makes soft water smell like eggs and cause these little black things in the water. We discovered that the secret was to kill the little bugs with the chlorination process and then to re-filter out the chlorine.
The filtration companies out here that we are paying lots money to every month couldn't get it right. They kept coming up with solutions that didn't work. We did it ourselves with Pelican and it worked great. During our phone consultation with the Pelican sales rep, we laid our problems out and the solutions we thought would be. With better knowledge than I had, he corrected us where we were wrong. He was a good guy. He recommended the charcoal filter that we should get and he was right. It went longer without needing a recharge. Their website needed a bit more information than it had, but that information was provided by the salesman.
We've had the chlorine filter for eight years now but the canister is starting to wear out and the plastic is creeping out of shape. They're supposed to be good for 12 years. We'll buy another one but I would like a more substantial container for the charcoal filter as I would like it to last 25 years. But since having our Pelican System installed, we can drink our water right out of the tap and I don't have sulfur build up in all of my equipment. We used to go through our washing machine every three years. That's how bad sulfur water is. I'm glad we found Pelican. They are going to save the Midwest.

Thanks for being a long time Pelican customer and for your review. Sulfur is one of the worst issues in well water and can be challenging to address. Our Sulfur Removal Systems are specifically designed to address Sulfur. We are so glad to hear that you are satisfied. Our Carbon whole house filters do last for 5 years and then a simple carbon change and you are ready for another 5 years of better than bottled filtered water. You and your family are enjoying safer, cleaner water with your Pelican system.
Pelican Customer Satisfaction Team
Reviewed June 22, 2017
I’m a follower of The Food Babe and she had a talk about water filters on her site and I was looking into it. It made sense so I got one. The filters are plug and play and super easy to install. It wasn’t 10 minutes in and out so no big deal. Pelican’s website was easy to use and I was able to sign up for the filters without a problem. I’ve had the system now for about a year and a half so I've had a couple of renewal filters sent to me without any issue. Pelican is great and I love it!

So glad to hear that you are happy with the system and you are taking advantage of our Water Shield Auto-Ship Club that automatically will send you your replacement filters when you need them at a special discounted price.
Pelican Customer Satisfaction Team
Reviewed June 22, 2017
one is a carbon filter, the other one is some natural type of filter. The little one can be changed out every six months. But I think I want something a little bit better than this. I have this little computer thing that could tell how high the PC is. I’m at 550 right now and then my parents, at 250. That’s really good and I’d like to get it to at least where my parents’ are at.

Thanks for the review, we are finding more and more customers are moving away from the old technology salt based softeners and moving to the easy maintenance, salt free water softener and filtration products. We are so pleased to hear that our Water Consultants were knowledgeable and helpful.
Pelican Customer Satisfaction Team
Reviewed June 21, 2017
I was looking for a water filter for the shower to get rid of the chlorine out of the water. I went on Pelican's website and picked what I liked. I bought two of the shower filters along with the shower nozzle. Purchasing them was very easy but one of the cradles of the shower nozzle wasn't staying up, so the shower nozzle kept facing straight down. They sent out a new one and I was perfectly happy with it. The rep was fantastic and he understood exactly what I needed and helped out right away. Now, our water is softer and our hair feels better. It doesn't take so much soap to lather up so it's working out well.

So glad to hear that your water is softer and your hair has improved now that you are using a Pelican shower filter. Absorbing chlorine through your skin can be very bothersome. Now that you have your shower filter and are happy with the water quality you may want to sign up for our Water Shields Auto Ship Club that automatically will send you your replacement shower filters when you need them at a special discounted price.
Pelican Customer Satisfaction Team
Reviewed June 21, 2017
We weren't happy with the water where we lived in Orange City and we needed to filter it. I searched online and found Pelican Water. Their website was good and the pricing was clear. Since using their showerhead filter, our water had much better quality and got no chlorine. It took out a lot of the chemicals as well.

We are so pleased to hear that your water quality is much better and the chlorine is gone. Excess chlorine in city water is an increasing problem we help address every day. Very nice to hear you found our website easy to use. Now that you have your shower filter, you may want to sign up for our Water Shield Auto-Ship Club that automatically will send you your replacement shower filters when you need them at a special discounted price.
Pelican Customer Satisfaction Team
Reviewed June 20, 2017
We purchased a new house and it had a water softening system but it was old and needed to be replaced. I got the whole-house combo system from Pelican Water Systems. It was a carbon filtration system and a no-salt water softener. My main concern was limescale buildup and the sales rep explained how their system works and how it is prevented from building up. It was what I was looking for. They answered my questions on that. During the installation, I had to completely redo it so I took the old water softening system out and then I replumbed it for the new system. I did it myself. I have some plumbing skills so it wasn’t that difficult. We’ve only had it in for a couple of months now and it is working fine. We're new to the house but we lived nearby so I knew what the water was like in our other place and with Pelican, it’s a great improvement from what we had before.

We appreciate your positive feedback. Congrats on selecting one of our most popular systems (Filter/Softener Combo). Great to hear that you have noticed an improvement in your water quality since installing the Pelican System.
Pelican Customer Satisfaction Team
Reviewed June 19, 2017
I had a LifeSource system in my house and it needed 15 repairs for the last 15 years and LifeSource was not easy to work with. I then did a Google search for water systems and came upon Pelican Water Systems. They were way too easy to work with. I like what I got and it works very well. I installed it myself and it took me less than 15 minutes to put the entire system in both tanks and do everything. It was a nice, easy thing. I don’t get all the hard water stains anymore. And the water tastes good.

Thank you for your review, we are pleased to hear that you decided to go with Pelican and your hard water stains and drinking water has improved.
Pelican Customer Satisfaction Team
Reviewed June 19, 2017
I deal with well water in the area that I live in here in Chicago, Northwest Indiana. It's hard water that's rich in iron. While we had a regular water softener, I got tired of hauling salt bags down to the basement. On top of that, the salt bags were not doing the job. And so, I ordered a water treatment system from Pelican's website. When I needed more information, their technical support people were very helpful to guide me through their site.
Thereafter, I talked on the phone with the people at Pelican and we figured out what size of equipment system I would need, as well as configurations. They were friendly, courteous and willing to help. Since getting the system, it's been working great for me. The water is softer, and I’m very happy with it. There was a time when I kept fighting these rust stains in the toilet bowls and the two dishwashers in my kitchen. After we put in the system, I don't have to do that anymore. Pelican stands behinds its products and gives you genuine advice. They're not going to try and sell you something just for the sake of selling. They make sure that their product works for you.

Thanks for the review, we are finding more and more customers are moving away from the old technology salt based softeners and moving to the easy maintenance, salt free water softener and filtration products. Great to hear that you have noticed a difference in your water quality since installing the Pelican System.
Pelican Customer Satisfaction Team
Reviewed June 18, 2017
We were moving so we needed a new water system. We checked out Pelican Water Systems since one of our neighbors had purchased from them and said it was great and Pelican was a good company. The water where we are is hard, and we've always had a water softener that dealt with it. The one we had before was a system that used water and no electricity so we were looking for something that was simple and didn't use utility. Pelican's system seemed to work and fit that bill. We went online and ordered the system we wanted.
I'd give Pelican high marks as far as its interaction with the people. I talked to someone who explained what we'd get. He talked about an installation chip, which he said a lot of people use. But people can return it for credit if they didn't use it. So I bought that chip and it came out. I had a plumber put it in, but he didn't need the chip and so we returned it for credit. It was absolutely hassle-free.
I bought a single tank drinking water filter. We installed it at the end of March, so we haven't had the chance to actually change the filter yet, but that's gonna be straightforward. It came with four filters and a wrench to open the filter housing so I don't expect any problems doing that myself. Since then, the water feels great. I take a shower and it's nice, soft water. Also, the water tastes fine. I'm very happy with the system. This is a company that provides a product that exceeded my expectations in terms of what I'm getting for it, and the degree of customer service, especially in today's world, was outstanding.

So pleased to hear that we exceeded your expectations and you are enjoying softer water. Here at Pelican we pride ourselves on customer satisfaction and are so glad to hear that you had a great experience with our Pelican team.
Pelican Customer Satisfaction Team
Reviewed June 18, 2017
I have water so bad coming out of the faucet. It is uncomfortable to drink and it stinks. I got the PS48 and the PC600 from Pelican Water Systems and oddly enough, the system makes my water and my showers look good. My sales guy was great and I would not have kept the entire system had it not been for him. FedEx tried to deliver the pallet three different times on three different days. Each time they got out here, they didn't want to come down the gravel driveway, so I had to drive a quarter mile to get the piece delivered. But my salesman fixed that by allowing me to tell him when I was getting the entire system installed.
And not only did I get the unit in September, he also continued to work with me over the tankless hot water heater that I was installing too. Then he had the opportunity to sell me another piece of control head and almost argued with me that I didn't need it, that it was here and that it was inside one of the boxes. It was inside one of the boxes but it was inside one of the barrels. However, the unpacking instructions didn't tell me that. My sales guy went down to the packing person and asked where all the stuff was. It normally goes out on the truck. Also, I must have been to the website at least 10 times and I downloaded the manual but it was not worth anything. In the end, I hired two plumbers to fix it. One guy gave up and the other guy did much better. He went to YouTube, watched a couple of videos, and figured it out.

So glad to hear your water and showers have improved now that you are using a Pelican System. We do use the most popular shipping companies for delivery. However, sometimes rural areas can be challenging for UPS/Fed-Ex to deliver efficiently. We will be sure to pass the feedback onto our Product Development Team to make some improvements.
Pelican Satisfaction Team
Reviewed June 17, 2017
We needed a water treatment system because I have a bad back, and my husband is aged and had a kidney transplant. We could not lift the pellets into the container, so I went with a pellet-free system. The sales consultant from Pelican whom we worked with was respectful. He knew what he was talking about and he answered my questions. And so, I purchased a two-tank system from them. Thereafter, Salvatore Plumbing came out to install the system and they couldn't have been nicer. Since having the system, our water has been softer. It is the perfect system for us.

We often hear that the old technology salt systems are costly and troublesome to maintain especially lifting the 40lb salt bags. We are so pleased to hear after talking to our Sales Consultants you decided to go with a Pelican System. We often through our database help customers find a local plumber to install the systems and as you experienced they do a good job.
Pelican Customer Satisfaction Team
Reviewed June 17, 2017
My Pelican Water System is in the Philippines. The wells there are shallow and the soil is all volcanic and very deep. The deeper you drill, the blacker the water gets so there’s no point in going for an artesian well there. What you get is water from the surface soil and the system is being used to purify it before it’s consumed. The tests have all turned out to be negative for bacteria and other toxins so apparently the system is working well there. I ended up with the magnet softener, the carb and the filter, the sand filter, the cloth sand filter, and the ultraviolet light. The system can purify the water to the point where it’s even being used for ice and the water is apparently very pure after it comes out of the system. Overall, the product seems to work fine and functioning okay. It's been there almost two years now and it’s rolling along quite nicely.
Interacting with Pelican Water System has been good for the most part. They seem to know what I have when I call in for replacements. The only problem is in getting the equipment shipped internationally. They said they wouldn’t do it. They didn’t explain why except that the value was over a certain dollar amount and they wouldn’t ship it then. What I should have done was split the system up into three shipments. That would have avoided the problems but nobody suggested that to me so I ended up shipping it from my house. They sent it to my house at no cost in Texas but then I had to ship it from Texas to the Philippines at considerable cost and thanks to the UPS shipper at less considerable taxation upon arrival. It was bouncing around from Asia to Kentucky back and forth for over three weeks before it finally ended up where it belonged. It's not the company's fault, but UPS'.

Thank you for your positive feedback, well water can be very challenging to treat effectively. So glad to hear you are enjoying cleaner water with your Pelican System even under those extreme conditions.
Pelican Customer Satisfaction Team
Reviewed June 16, 2017
I'm on a water well which led me to look into water treatment systems. I called Pelican Water, told the sales consultant what I was interested in getting and purchased the pre-filter, carbon filter and the UV light. The reps are easy to work with and very knowledgeable. Also, their website was fine but I'm older so I tend to like to do things verbally. The Pelican system has been very good overall. We have good water anyway but it's reassuring to know it's there.

Thank you for your feedback, doing research on the best system to treat well water is definitely worth your time and effort. At Pelican we have a large portfolio of products that can address many problems found in well water. So glad to hear you are satisfied with your Pelican system. Our Pelican UV systems provide piece of mind against bacteria. You may want to sign up for our Water Shield Auto-Ship Club that automatically will send you your replacement UV filters when you need them at a special discounted price.
Pelican Customer Satisfaction Team
Reviewed June 15, 2017
There was tannin in the water. I reached for Pelican Water and got the tannin extractor, but the water's not completely cleared up so we're going to address that with them. But so far, everything has been fine. Overall, I would consider Pelican a good company.

Thank you for the feedback. Tannins can be challenging to detect and address. However, often times we can correct it with just a few modifications to the program. Please contact our Technical Department at your convenience to take care of the issue. We guarantee your satisfaction.
Pelican Customer Satisfaction Team
Reviewed June 14, 2017
I was looking to cure water hardness so I was searching the internet. I found Pelican Water Systems website and called right away. They were very informative and helpful but couldn't really answer any questions 'till I sent them a water sample, which I did. Then they called me right back and recommended the water softener combo system. Since it was installed, it has cured my sediment problems, particles getting in my water and are plugging up shower heads. But as far as the hardness of water or drinkability, I can't tell the difference in that. I still need to take a water sample to find out. Other than that, it was a good company.

We are so pleased to hear that you chose Pelican after conducting your research. Also, we are glad it cured your sediment/particulate issues as well. Often times during the discovery part of your consult our Water Specialists may recommend testing your private well. Depending on the water chemistry, its smart to let us test your water. This allows us to know what's in your well water and what level the contaminant is at.
Pelican Satisfaction Team
Reviewed June 14, 2017
I was looking into water softeners specifically something that would remove scale because my water heater was building up a lot of it. We went with Pelican and their sales consultant was helpful. I had a water test performed and emailed it to her. She reviewed and recommended what I needed. Their website is easy to use. Through it, I researched to see if the system was gonna meet my needs and reviewed a lot of the videos that they had on installing. I got the salt-free water system which removed the scale from my pipes. The quality of the water started improving right away once I had the system. It was also easy to install. I'm very satisfied with Pelican.

We are so pleased to hear that your water quality started improving right away. Very nice to hear you are satisfied with the Pelican Salt Free Softener and it was an easy install. Our water specialist are always eager to assist in making the right recommendation.
Pelican Customer Satisfaction
Reviewed June 13, 2017
I did an online search for a shower water filter. I thought I would try and see if it made any difference on my skin. I then ordered Pelican water system online. Other than ordering, it was very simple and easy to do. It was similar to drinking filtered water except that I'm not tasting the shower water. It helped.

Thank you for the feedback, we are so pleased you like your Pelican shower filter, we have said it often but we do believe we make the best shower filter on the market. To help you ensure you change your filter on time your could consider signing up for our Water Shield Auto Ship Program that automatically will send you your replacement Shower Filters when you need them at a special discounted price.
Pelican Customer Satisfaction Team
Reviewed June 11, 2017
I’m very happy with Pelican, and I’m very glad that I went with it. Although, the water is still sometimes a little bit hard and I sometimes find water stains. In the beginning, I called them and told them what I was looking for and then they shipped the filters and the product to me. They’re very informative and helpful on the phone. The only part that was a bummer was there isn’t any office on the West Coast of Florida. They could have come to the house and check things out, but instead, I had to have a plumber to install it. Other than that, I’d recommend them.

We are so pleased to hear that you are happy you chose to go with Pelican. Our team of our water specialists is always delighted to provide the best recommendation for your application.
Pelican Customer Satisfaction Team
Reviewed June 10, 2017
The new house that I was buying had poor water that smelled so I had to look for water treatment systems. The sales consultant from Pelican Water understood my concerns and ran the tests. He also took me out to his truck where he had a system kind of set up which was interesting. I purchased a full house system, a two long pulse cylinders that was set up in my garage. I have also gone online to purchase filters. Their website is fast, efficient, easy to navigate. The system has definitely made a difference throughout the house. No chlorine smell, no sulfur smell. I'm happy to have the system.

So glad to hear that your happy with your system and how its improved your water by addressing the chlorine and sulfur. We have many Mobile Showrooms that are always available by appointment. Thank you for the compliment on our website. We pride ourselves on making our website fast, efficient and easy to navigate.
Pelican Satisfaction Team
Reviewed June 9, 2017
Five years ago, my girlfriend and I decided we wanted to filter our water system. She found Pelican first and shortly afterwards, I followed suit. We both hired a local specialist to install it which was fine. We’ve been getting the small filters and replacing those. And then, it was over five years old before I realized the carbon filter had to be replaced. They tell you, “You can do it yourself.” My husband is handy but looking at the instructions and it's in our basement and having to do with the water, the carbon that has to be dumped out, he said he cannot do it by himself. I called my girlfriend who also replaced hers and her husband said the same thing. He said, “They tell you it's a piece of cake, but it's really not.” She ended up calling Pelican and had them on the phone while her husband went about changing the filter. And theirs was in their garage and up on a mount so, it was even trickier.
Bottom line is, it's been sitting down there and I have to find someone who will do that for us. We keep putting it off because it looks like such an ordeal and it's a quick fix. It has to sit for 72 hours and then you drain it again. I'm not sure if that person would have to come back and I didn’t bother with it. So, I will call someone next week. We just shut the water off now and put a little tap filter on our water system. They’re fine and good. If you've done this before, it may not seem complicated. But also, the caveat on the instructions says, “Do not attempt this if you don’t follow instructions exactly. So, he was afraid of messing up and destroying it. We didn’t want to risk it and we have to scout because there isn’t a whole lot of people who are trained with that particular system. But it's a great system and the showers are good. So, that’s all right.
If I were to recommend it to someone and then they felt like I do right now, I'd feel bad about it. If they thought it was going to be a snap to switch it out and it wasn’t, I'd feel responsible. But the quality is great. There's a lot of competition out there and my girlfriend says, “Well, gosh, ours is so easy to change.” We’ve got it installed and we're committed to it. I wish they could make it easier and they could send someone out or say, “We'll cover that expense or something,” so that we don’t feel we're locked. We're now at this place of no man’s land.

Thank you for your feedback. We love to hear from our long time loyal customers. So glad to hear that its a great system and your showers are good. Please keep in mind that the water filter only needs to be replaced once every 5 years. Replacing the media on the water filter typically takes less than an hour and our technical support staff can provide step by step assistance if needed. Many of our customers do choose the DIY approach for replacing the water filter, if they are handy. Some choose to hire a plumber/handyman, either way its covered under the performance warranty. We will be sure to have one of our specialist from our technical department reach out to you for some additional support.
Pelican Satisfaction Team
Reviewed June 9, 2017
From online to delivery everything couldn't be better. Easy website, great service and a great product. Have use this filter for the past three years. Easy to install, easy to put a new cartridge and awesome 96% chlorine free water. Thank you very much.

Thank you for the feedback. We are pleased to hear that you experienced great service from online to delivery, great product and easy installation. Chlorine is normally the most aggressive chemical in city water and is always top of mind with our customers. We are glad to hear that our Whole House Water Filter is taking care of your chlorine concerns. You may want to consider signing up for our Water Shield Auto-Ship Club that automatically will send you your replacement sediment filters when you need them at a special discounted price.
Pelican Satisfaction Team
Reviewed June 7, 2017
I used to have a water system years back at another home I had. It was the type where you had to put salt in it to operate it. The new ones now, you don’t have to. It’s more efficient and less energy used in order to operate it. I had been seeing a company on the internet for quite a few years. I looked through it and I purchased the Pelican Water System online. The website was easy to navigate and the water system looked pretty. I wasn’t ready to buy a whole system, though. I just wanted a filter for the shower for my wife and me. Maybe one day I might look into doing a whole system, but with the way my house is set up, it’s gonna be very difficult to set one up.
For now, the only water filter system that I put was in my shower. The shower filter was very simple to install. However, I kind of reset a connection coming down and then tied it in to it because it would hit the top of the shower ceiling so I had to lower it down just a little bit. It’s no big deal, though, and it didn’t take but a few minutes to rig up. With Pelican, our water's filtered, cleaner and softer. The filter itself is good for nine months then you replace it. It’s really simple to put in, to remove, and to change. I like it.

We are so pleased to hear that your water is softer and cleaner with the Pelican Filter. Your due diligence has served you well as our Salt Free Softeners are more efficient than traditional softeners. In fact, we use no electricity, no wasted water, no drain. Don't forget to sign up for our Water Shields Auto Ship Club that automatically will send you your replacement shower filters when you need them at a special discounted price.
Pelican Customer Satisfaction Team
Reviewed June 6, 2017
I've been using Pelican Water Systems for years. I've liked it and I've got other people using it too. My first goal was to have clean water for my shower. Eventually, Pelican Water Systems must have come up and so I bought it. I wanted to make sure I have clean water with a hot shower. I had the wand with the shower filter. I went along with the white because I have the white. I even bought one for my sister. So, I got her the whole thing because she liked it. I love the Pelican Water Systems and I also love my shower. It's real soft water. It's nice and I had my family use my shower and they can't believe their hair felt better. Also, I'm healthier because I'm not getting the chlorine on my skin. I take very long showers so I was worried about that.

Thank you for the valuable feedback. We are so glad to hear you have been happy with our filters for years. Chlorine is normally the most aggressive chemical in city water and is a major concern with our customers. We are pleased to hear that the filter is providing real soft water as well as taking care of your chlorine concerns. You may want to consider signing up for our Water Shields Auto Ship Club that automatically will send you your replacement shower filters when you need them at a special discounted price.
Pelican Satisfaction Team
Reviewed June 5, 2017
When I lived in Palm Bay, my hair used to turn out very good. But when I moved to Sebastian, I noticed the water was yucky and I have really thick hair. So if you have impurity in the water, it will just stick in your hair. So, I went online, found Pelican Water System and thought I'd give it a try. I told their sales guy what the problem was and he referred me to the product that attaches to my showerhead. I've been ordering them for six years now and it's reordered automatically every six months. I'm very happy with it because women love their hair to feel and look nice and that’s what I needed. Also, my skin feels a lot better and it feels clean. I loved it and I'm still using it. I would also highly recommend it if you have well water. That will help you. If you don't want sappy looking hair, get a Pelican.

So glad to hear that your hair and skin fells better and cleaner now that you are using a Pelican Shower Filter. Its a great choice signing up for our Water Shield Auto Ship Club that automatically sends you your replacement shower filters when you need them at a special discounted price.
Pelican Customer Satisfaction Team
Reviewed June 4, 2017
I searched online for a water treatment system and ordered the water softener combo system. That's a whole house system from Pelican Water. It was good. I just wanted to clean up the water, make sure to get all the taste out and it's done its job.

We appreciate your positive feedback. Congrats on selecting one of our most popular Whole House filter/softener systems (PSE 1800 with UV). You may want to consider signing up for our Water Shield Auto-Ship Club that automatically will send you your replacement UV Lamp/Sleeve when you need them at a special discounted price.
Pelican Satisfaction Team
Reviewed June 3, 2017
We just bought a house and knew that the water was hard. The house had an old system that was just salt and I didn't want a salt tank so I looked for a filtration system for our house and went primarily about Pelican Water's ratings learning all on research. We got two houses, one in Dallas and this was for our house we bought in Houston so, it was a second home. The sales rep and I had it worked out, getting the product to me and then I will transfer it down there and find an installer based on his recommendations and I had a little bit of problem with the recommended installer. The equipment that they used to install not only had a big break in it but it burst where the water line went into the system.
The water ran well over the whole yard so I had to turn my water off from 3 pm the day after they installed it and I was without water until 11 pm but they did fix it. They changed the type of equipment that they used. They were using a PVC connector and they worked with brass. I didn't have a fight with them but I just had to keep calling them make sure they were coming out because I didn't want to go through two days with no water. Other than that, I didn't have a problem with Pelican, I knew what I was paying and the system cleaned up everything since it was installed and I am satisfied with them.

Thanks for the review, more and more customers are moving away from the old technology salt based softeners and moving to the easy maintenance, salt free water softener and filtration products. So sorry you experienced an issue with the installers equipment they supplied. Please do not hesitate to contact our Technical Support Department for any questions you have.
Pelican Customer Satisfaction Team
Reviewed June 2, 2017
Somebody in the office who lives in the same city said the water is very hard and they had purchased a life source system and recommended we check it out. I researched all the options and decided a whole house water filter doesn’t make sense because we put in new plumbing and all new, very nice fixtures. I didn’t want to have them encumbered with mineral buildup.
Pelican didn’t require electricity and I like the pre-filter. They have a very good website too. I also did the research there. For some reason, I like their product and it's still very difficult to compare the products on the market. I called and Michael was very helpful and pleasant to deal with. I also had phone consultations with him on a couple of occasions. He was great, knowledgeable, responsive and informative.
We're doing a remodel and I ordered three pieces, the pre-filter, the carbon filter and then there's the softener, but one of them arrived damaged. Someone didn’t pay attention to shipping instructions and the arrows on the box. For some reason they sit it on the top instead of sit on the bottom, both the plastic housing on the top. Maybe they should put a metal around the house or add some language to the box, "this end up" or "this end fragile". The tech guy that I talked to said this happens more than twice and it should never happen. Then another guy called me to follow up and make sure a new one arrived and he made sure the old one was picked up. Everybody has been great from a staff standpoint, but it took two weeks to get the new one and ship back the old one.
Also, my plumber said what he likes to do is a pure three-day soak. He installed them, filled them with water and there's a cut over valve so that they filter two or three days and then he puts them in service, which I thought was very wise on his part. We want it to swell and fill up with water, so it's much more efficient. It's a good thing to get activated carbon too. It makes good sense but that's an informative piece that is missing. There should be a point made that Pelican as a manufacturer prefer to have the tanks filled and soaked for two or three days before they're put in service and the reason why. But overall, the experience has been straightforward, efficient, pleasant. I would recommend them, and I have.

Great job on the installers part on presoaking the carbon filter as stated in your Owners Manual.
Pelican Customer Satisfaction Team
Reviewed June 1, 2017
We got a 50-year-old house here in the community and hard water but that didn't impact the older toilets as much as it did the new toilet. We did a small addition for a new bathroom with a 700-dollar toilet. Just a little over a year after the warranty was up, there are some water stains in the bottom of the toilet. It really looked dirty and it wasn't so we realized it was calcification. I did some research and I talked to Pelican and somebody else but decided to go with Pelican.
I had gotten some information from a rep and then a couple of days later, I had another question. I called back and he was very nice. A week later, another question. Plus, I had an issue trying to get a local plumber that would be able to do the installation. I talked to a second gentleman and they were all spot-on. One fellow realized I've called a couple of times but they were very polite, not "you again” kind of attitude. Talk about customer service! There's a whole bunch of companies in the United States that could use whatever training method Pelican is using because these folks were not even bothered.
We didn't go the whole softener route, just the conditioner. I had them put their water conditioner system in, one tank and the filter. The plumber that did it told me that it would take probably six weeks or something before the system would start changing and we would start seeing some of the old calcification going away. I thought that’s just probably some of the nonsense they tell you. But honest to goodness, it's only been four or five months now and there's a difference in the new toilet, particularly. It doesn't look dirty. There's no black stuff in the bottom anymore. That wasn't dirt. It was just calcification. It’s just made a big difference and I'm delighted with my Pelican. In fact, I noticed one of the other toilets had a little bit of discoloration, but well, it's a 30-year-old toilet. It was money well worth the spending. If one of my neighbors said their toilets are grungy, I would refer them anytime to get at least a water conditioner.

We are so pleased to hear that you are satisfied with our products as well as the service you received. We do pride ourselves on customer satisfaction and are so glad to hear that you had a great experience with our Pelican team.
Pelican Customer Satisfaction Team
Reviewed May 27, 2017
I went online and saw that Pelican Water was the best one. The reps were polite and I really like the product. It works better than the old one we had. I'm very satisfied with it and I would tell a friend to get one.

We are so glad to hear that your Pelican System is out performing your previous one. Your satisfaction is imperative here at Pelican and we are happy that you are completely satisfied. Thank you for considering referring our systems to your friends. Please keep in mind we have a wonderful referral program that rewards you for each referral.
Pelican Satisfaction Team
Reviewed May 26, 2017
I bought a house in Maui that already had a Pelican system in it. When I looked at the system, it was about five years since its installation and I've been reading up on one of the two big tanks that contain carbon dots that needed to be changed every five years. So I called the company and I got through to a technical support guy and we figured out what I needed. He was very helpful and showed me what I needed. I ordered filters which were like cloth filters. And then, the five-year part was a heavy bag of carbon dust so I needed the neighbor’s help to hold the tank while I poured the carbon in but it all worked very well. I was very pleased and I had a good experience. The water is conditioned better. I don’t have the system back in Massachusetts but my wife says it's better when you wash your hair and the water is softer and it feels cleaner.

Thank you for your feedback. We are so delighted to hear that you are pleased with our products as well as the service you received. We are also glad that your Pelican System is softer and feels cleaner then your previous system. For future reference, we do have several replacement filter videos on our YouTube Channel.
Pelican Satisfaction Team
Reviewed May 25, 2017
I didn’t like the way my systems flushed so I was looking for an alternative. I found Pelican Water on their website, started reading about their system, talked to them extensively about it and decided to give it a try. I’m on my third house now with my third system in it, and I won’t have a house without it. I’ve had nothing but wonderful experiences with them. The water is probably the best tasting water in our county. Matt, my most recent sales rep, did a super job. Also, their website is fairly easy to use. The only complaint that I have is when you do a whole house system, it automatically puts a UV in there and you have to search around to get a whole house system without the UV. Other than that, it’s the same website they’ve had for years. Pelican is a great company with great people.

Thank you for your feedback. We are so glad to hear that you have the best tasting water in the county and have had nothing but wonderful experiences with our Pelican Team. We do have many options to choose from on our website. You can select our Whole House Systems with or without UV protection. UV Systems are very popular and is a great add-on to the Whole House Combo Filter/Softener System.
Pelican Satisfaction Team
Reviewed May 24, 2017
When I bought a reverse osmosis system in the kitchen from Lowe's, I had also intended to buy a shower apparatus but they didn’t have anything made. I went on the internet and Pelican Water Systems popped up and looked like the best I could come up with. I also liked the appearance and the general outline. The person I talked to answered all my questions and did the explanation the best he could. I was interested in knowing how to change the filtering material and he made that pretty clear to me. Pelican's site did a good job, too. It had the instructions for installing a whole house system.
I ordered two bathroom showerhead filters and I got one installed and the other in reserve. However, I couldn’t use the handheld shower so I had to put the old regular showerhead back. I've got a design to build a little retrofit so I can use my handheld one, but its working fine. My hair and my skin are softer as I got all the chlorine out of the water. My wife is quite happy with the filter as well. One thing though is I get more Pelican adds than I get all of everybody else on my iPad when I'm looking at things. But other than that, the experience was completely satisfactory. I would recommend them and I plan to put in a whole house system later on.

So glad to hear that your skin condition has improved now that you are using a Pelican shower filter. Very pleased that you are satisfied with our products as well as the service you received. Now that you have your shower filter and are happy with the water quality you may want to sign up for our Water Shields Auto Ship Club that automatically will send you your replacement shower filters when you need them at a special discounted price.
Pelican Customer Satisfaction Team
Reviewed May 21, 2017
Our experience with Pelican Water Systems has been good. I've ordered several primary filter replacements and they appeared to be doing a good job because they're very discolored when I take them out. We live down on the coast of Mississippi and we got a tremendous amount of magnesium and iron. It's mostly stinky water but these last filters that I've been getting from Pelican seem to be doing a better job and the filters last about four to five months. I was close to replacing the media in the main tank but I noticed the difference after we put the system in. I talked to their reps and asked them about different filters that I could use to get the sulfur hydroxide odor and it's taken care of that. We've got three bathrooms and it's only my wife and myself so we don't use a lot of water. But occasionally, I still see the black ring show up in the toilets. So, the filtering system is working 80%-85%. It does good but I probably should have bought a bigger one.

Thank you for your feedback. We are glad to hear your filters are providing more longevity and better performance. Our team of engineers and water specialists along with our research and development crew constantly strive for perfection in all of our systems. It is extremely important to size systems appropriately, our water specialists team is here for any sizing questions you may have.
Pelican Satisfaction Team
Reviewed May 20, 2017
In the house I’m in, the water is high-ironed so it turns into orange and has a high sulfur smell. I needed to clean that up. Then I went online and did a search for reviews of water treatment systems. Pelican had good reviews out there and they had a lot of good comments so I gave them a call. I really liked talking with Leonardo, the sales consultant, real great guy. He’s knowledgeable; he didn’t have to keep asking questions. I told him what my situation was and the recommendation he gave me is exactly what I was already thinking I needed.
I like doing my research to the degree I can because that way I know how fairly they’re representing what they’re trying to sell me, not just trying to sell me something. Leonardo was spot on with everything so I was very happy with that. He told me how it would work, roughly not only the cost but the maintenance cost, their cost for it and described the purchasing experience, and it all sounded great so I said, “Let’s go do it.”
The only problem I had with the installation team was their availability. They had, I won’t say banker’s hours, but more prime hours during the day and most times I couldn’t work on this place at home in the evening and then we’re working on it and I get nobody I can call because their desk is closed. I had a plumber here who I had do the install and when I’m paying the guy by the hour and I go tell him to stop and come back the next day, that gets difficult. For me, it worked out and is okay, we got through it but that would be difficult for other people who are hiring a plumber who is trying to schedule, come in, do this install and move into something else.
I’m happy with the product, I’m able to get to do what I want. It's been a hundred percent different. When you drink the water now, there's no heavy metal flavor, the water tastes good. There is no staining and odor at all. Just one thing I’m having difficulty with though is, it uses chlorine and you’re supposed to test it and keep your chlorine level to a certain point. It’s been difficult to the point that I had to go buy 30 more test strips at $32. And it shouldn’t be that hard because they tell you upfront, 70 gallons of bottled water and then start with three cups of chlorine, test it and then six and nine and twelve cups of chlorine and keep doing that until it gets close and then do an adjustment using as little of the chlorine solution as possible and then you can increase it.
I’m finding it very difficult because as soon as you hit the chlorine threshold, I’m already past the minimum mark. I don’t want to let more chlorine and I got more on there than I need. And so, now, I put more water in and then it starts chasing it and I still haven’t got that exactly where it needs to be. I’ve got it to where acceptable to me for the amount of water they have in the carbon tank filters but I think, they could do better.
And I understand that it’s not the same for everyone because the amount of chlorine depends on the amount of iron that you have in your water. The more iron you got, the more chlorine you got to put in and if you have less iron, less chlorine. But still, it still be the same adjustment process. That’s the only thing and even then, that’s not a bad thing. It just takes time to try and get it. You set it and then you got to take it offline for a little bit, run the water for 15 minutes then test it for chlorine then adjust your chlorine, then take it offline again, run 15 minutes, it might take you to the basement so I keep going up and down.
So right now, I got 27 gallons of water there and I mixed the chlorine with that. This is a solution tank. It sets and forget. Once I get that set, I don’t have to do anything until it gets down around 10 gallons because I got to fill it back up again with another 70 gallons of water and add chlorine back in. So there got to be a little better way to do that. But other than that, I got no complaint. I would recommend it to anybody. The whole buying and education experience, the product showing up and showing up what it’s supposed to, everything was there, everything fit, everything was right, that part was wonderful.

Thank you for such valuable feedback. We are so happy to hear that you experienced a one hundred percent difference after installing our Pelican System plus no more heavy metal flavor, no staining or odor. We absolutely love when our customers do their due diligence as it really validates what we claim our systems will address and how they perform. Please keep in mind we sell a 30 pack of chlorine test strips for substantially less than you may find locally. Our technical service team can provide helpful tips on routine maintenance and are available 6 days a week (Mon-Sat).
Pelican Satisfaction Team
Reviewed May 15, 2017
I wanted to get rid of salt in our softener, add filtration and put in a UV system to have some good water so we got Pelican Water System and so far, our experience with them has been good. Their reps were very knowledgeable and answered the questions I had. I got everything I needed to get on their website along with some of the reviews. Their price was good, with free shipping and all those things added to what we wanted to do. Since its installation, the water has been very good. They did a good job. I would recommend this system to people.

We are so glad to hear that you are happy you made the decision to go from a Salt Based Softener to our Salt Free Softener. We do pride ourselves on customer satisfaction and its nice to hear that you had a great experience with our Pelican team. Now that you have added a UV System, you may want to consider signing up for our Water Shield Auto-Ship Club that automatically will send you your replacement lamp/sleeve when you need them at a special discounted price.
Pelican Satisfaction Team
Reviewed May 6, 2017
We had too many tannins in our water and it was so yellow that I used a soluble substance to clean my husband’s things, but the laundry was where I could not take it anymore, putting something in the washer and getting it out dirtier than it was when it went in. After the Pelican water system was in and running, the girls took a bath and it was like, “Oh, it looks so different!” and when we went to wash dishes, it was “Oh, you can see the bottom of the sink.”
The sales consultants were very kind, knowledgeable and knew exactly what I needed. I was a lot harder to deal with than they were. I called them and ordered the water system but I talked with somebody else who said, “Oh, no. You don’t want the salt water system.” I called back and cancelled, and they said, “Go ahead, do some research and we'll see what we can do,” but then I decided that Pelican is still the way to go, so I said "go ahead and send it." They did and it came in a very timely manner. We use the one with salt, and so far, so good. The water is softer and I’m glad to get it clear again. I was thinking of recommending it to my friends. They buy all their drinking water or go somewhere else to get it.

Thank you for the feedback. Tannins can be very difficult to address if the right system is not recommended. We are pleased to hear all is well and you are happy with your water quality. Please don't forget we have a wonderful referral program to reward you as well.
Pelican Satisfaction Team
Reviewed May 5, 2017
I’m on well water at my house so I wanted to get a water softener. I looked at different brands online and I ended up with Pelican Water. They are close and I drive by them on my way to my house, which is wonderful. Plus, my salesman was great. He was very good, nice and helpful on what I did or didn’t need. Talking to the salesman there worked out well. Also, the pricing was very clear. There were no hidden anything and everything was perfect. Since having the Pelican system installed, it felt a little better taking a shower for the first time. I felt quite a difference.

We are so pleased to hear that you are happy with your Pelican System. Our Water Specialist take great pride in assisting our customers. Thank you for recognizing Pelicans complete transparent pricing as well.
Pelican Satisfaction Team
Reviewed May 4, 2017
I have an 1812 farm out in Western Loudoun County. The water supply is the spring so it needed to be treated both with UV and ultimately with an acid reducer. I then purchased a UV filter, UV light bulb, UV sleeves, particulate filter, and calcite filter from Pelican Water Systems. Their salesperson has been great. First of all, I got all the right things sent to me and I now have an automatic order in with them for every year. Also, when I went to fill the lime filter, I couldn't figure out how to do it. I called them and they helped me reset it just fine. Most recently, they have changed the name of the product that I got and the salesperson was able to convey to me with confidence that I was getting the same thing I needed.
I have retained my log-in on their website, too. I appreciate that and it's been pretty straightforward. Since having the Pelican system installed, my sinks are turning green a little slower and the water is slightly more palatable. It's still a little bitter, but I'm confident that it's healthy and safe. All in all, Pelican Water Systems has been a very reliable company. They have been there when I needed them and I appreciate their help.

Thank you for your feedback. So glad to hear that you have signed up for our Water Shield Auto-Ship Club that automatically sends you replacement lamp/sleeves as needed. We do pride ourselves on getting things right the first time, so we are pleased that you are happy with our system as well as our service. Our support team of water specialists will continue to be there when you need us.
Pelican Satisfaction Team
Reviewed May 3, 2017
About five years ago, I had concerns with filtering water. I was not sure about the water quality and and all the things that were in the water. I'm kind of a libertarian and I don't trust the government to do our water. They don't publish what's in the water, like who's using fluoride and who's not. Furthermore, I live near Flint, Michigan, and that's another consideration. I've lived at an apartment that had the reverse osmosis filters, and that's how I was aware of water treatment. When I moved out of that apartment, I looked for something to replace that and I got the Pelican water treatment system.
Then, I turned the Pelican water treatment system off because I moved and it didn't fit where it was. Then, in the last year, I spoke to a Pelican rep to get the system going again. I also got a shower filter from another rep within the last month. The sales guys were awesome. They were both really nice and professional. They called quickly, answered any questions, and wanted to make sure I was up and going.
Although the Pelican website is pretty nice and kind of flavish, it's sometimes hard for me to navigate it to find subscription orders and items. It's overwhelming. There's a lot to it and there are a lot of links. I've turned on the automatic shipment for the under-the-counter, reverse osmosis filter again, and I'm doing the automatic six months subscription. They send the water filters to me every six months, and I'm doing the same thing for the showers. Since I had the Pelican system installed, there's a difference in taste in the water, so that makes me hope that the water is cleaner. Overall, Pelican has been great and professional.

Thank you for trusting in Pelican Water. Its always a great idea to take control of your water, which you have done. So glad to hear that you have noticed a difference in the taste of your water. Please keep in mind our team of Water Specialists are here to assist you with any questions and can help navigate you through our website as well. Great choice in signing up for our Water Shield Auto-Ship Club that automatically sends you replacement filters as needed.
Pelican Satisfaction Team
Reviewed April 28, 2017
When I owned my home a few years ago, I did a search for a water house system and Pelican came up. And now that I’m renting a home, the least I could do is get a shower filter. I went back to Pelican and found that they had awesome looking shower filters, so I got two. I ordered them from the website and it's quite easy. I moved in this past weekend and got the filters installed yesterday. Everything is good.

Thank you for your feedback. We are pleased to hear all is well with your shower filters. Don't forget to take advantage of our Water Shield Auto-Ship Club that automatically will send you your replacement Shower filters, when you need them at a special discounted price.
Pelican Satisfaction Team
Reviewed April 27, 2017
My water pipe burst and I was afraid it was because our water was too acidic. I did a lot of research on Google and looked at different water systems. I didn’t want to have to go through filling the system and I didn’t want to use salt. I hate to do a lot of work like that. Since I’ve had the Pelican Water System installed, my pipes seem to be working.

Acidic water can really do some serious damage to your plumbing. We are pleased to hear that all is well after installing the Pelican System. Thank you for the feedback.
Pelican Satisfaction Team
Reviewed April 26, 2017
I was researching about water purification and saw Pelican Water Systems' website, and watched the videos. Their website was well organized and easy to navigate. They have pretty good designs, and I felt that it was a good company. So, we purchased the shower and the one under the kitchen counter, and since the installation of the system, we had peace of mind and confidence. Our sales consultant was very patient, helpful and not too pushy. It was everything you'd want -- a more consultative sale rather than a transactional sale. He answered the first time then I took his name, number and extension. Then, I worked with him the whole time except when I spoke to technical support once who were also good. They have this one thing on there that said "No question is too little or too silly." and that was nice. They lived up to that. Overall, it was a great experience.

We do pride ourselves on customer satisfaction and are so glad to hear that you had a great experience with our Pelican team. We have a lot of fantastic videos on our website as well as YouTube. Now that you have your shower filter, you may want to sign up for our Water Shield Auto-Ship Club that automatically will send you your replacement shower filters/drinking filters when you need them at a special discounted price.
Pelican Customer Satisfaction Team
Reviewed April 25, 2017
We live in Southwest Florida and the water has a lot of chlorine and chlorides. The water is just not great and it tastes awful. We're also reading in the newspapers about what's going on with the water supply. My local plumber who we trust recommended Pelican Water Systems. They’ve installed a number of Pelican Water Systems and they thought they were high quality. So, I looked at Pelican Water Systems' website. It was totally clear and was well done. I called one of the numbers on the website and did the actual order through the phone. The sales consultant totally got it. The only challenge was what size and what components we need and we landed with the water softener, the carbon filtration product, UV filter and the pre-filter for the whole house. It was very cost-competitive. We had our local plumber install it and it worked out very nicely.
It's rock solid. The water is outstanding. We trust them that we’re going to go ahead and put the the device under the sink at some point in time. The only thing that I didn’t realize was that it was the whole house. The way they hooked it up, I was using filtered water for filling up the pool. It was not the right thing to do so I had to have the plumber put another line in. So we had a separate unfiltered spigots near the pool. But, that was just out of the inability to think through the whole thing. Other than that, it was great and terrific. Everyone in the family is loving it. Everyone also notices the difference.

We appreciate your positive feedback. Congrats on selecting one of our most popular systems (PSE 2000 with UV). You may want to sign up for our Water Shield Auto-Ship Club that automatically will send you your replacement UV filters when you need them at a special discounted price. You can also select the Auto-Ship for the Pelican Pro Reverse Osmosis replacement filters at the time of checkout once you decide to purchase.
Pelican Satisfaction Team
Reviewed April 23, 2017
We were building a new house and because we had to have a deep well, we knew that we were going to need a water system. So my husband researched on the internet and then ordered a combo water treatment system from Pelican wherein the water comes out of the well, but it's for drinking. The system has two tanks with two or three pieces on the top. The well was built with the house and when we changed the filter for the first time, it was really nasty. The water had a lot of rust, but we knew that. After the Pelican system was installed, everybody that comes to the house and has a drink of water says, "Jesus. That's good." You never know that it's well water. However, at one point during the installation of the system, some of the connectors were of a really brittle kind of plastic and we had to have them replaced as they were getting installed because they would crack. But once we got the system up and running, we liked it. We're satisfied with it.

Thank you for your feedback, doing research on the best system to treat well water is definitely worth your time and effort. At Pelican we have a large portfolio of products that can address many problems relating to color, taste and odor found in well water. We even provide a rapid 12 water test that is available across the USA.
So glad to hear you and your family are enjoying safer, cleaner water with your Pelican system. Thank you for your feedback on the connectors, we do provide stainless steel installation kits for our best selling products.
Pelican Customer Satisfaction Team
Reviewed April 22, 2017
I have another house in Minnesota and we had very hard water there so I needed a water softener. I had other water folks show up and they want to sell me their products but Pelican Water System was much cheaper so I bought it. When I ordered and it arrived in Minnesota, the plumber had never heard of it but he put it in and the installation went fine. We call that house a vacation home because I'm in Texas but my mom lives there and she loves it. She says that the water tastes great because I also have a charcoal filter and it gets all the chlorine stuff out. Then, I built a new house here in San Antonio and had a plumber put Pelican in. He said that the head is the same kind that is highly rated and high quality and it's the same kind that he uses. He said that I got a good system. I also got the reverse osmosis under the sink which works great. We're very satisfied.

Thank you for your feedback. We are pleased to hear that your professional plumber was able to recognize our high quality components. The Pelican Pro Reverse Osmosis (RO) Filter are a nice compliment to any of our systems. You may want to sign up for our Water Shield Auto-Ship Club that automatically will send you your replacement RO filters, when you need them at a special discounted price.
Pelican Customer Satisfaction Team
Reviewed April 17, 2017
I had someone come and test my water in Naples, Florida, and they said there's a lot of chlorine and chloramines in it. I ended up researching online, calling a couple of companies, and asking what they have to offer. I wanted to know if the system is electric or can I just get a plumber to do it. And they gave me really good feedback at Pelican, so that’s who I decided to go with. Their price was also the best bang for the buck. Their website was very good and very informative, too.
I also liked that they sent a special. They offered a 10% discount and free shipping which was beneficial. When I bought 5 packs of additional filters, they gave the extra discount, too. I was pleased with Pelican. I have good city water but Pelican made me feel a little bit better. The water is a little cleaner and doesn't leave as much film in the shower door. I’m up in Massachusetts now and bought that system for Florida. I’ll probably buy another system of this when the opportunity is right. I’d recommend Pelican to a friend. The only thing that I would have done differently is getting the installation kit. It looked a little funky on their website so I didn’t go with it. I figured a good plumber would be able to do it. But if I were to do it all over again, I would have gotten the installation kit for the tanks. Maybe they could explain that a little bit better in the website.

Thank you for such valuable feedback. We can tell you have done your due diligence prior to choosing Pelican to address your water quality concerns. We love when our customers research all of the available choices that are offered, as it can get confusing on who has the best Filter/Softeners on the market. It is so important to address the chlorine/chloramines that are introduced in City Water. Our Water Filters will drastically improve your drinking, showering and cooking water at every tap in your home.
Pelican Satisfaction Team
Reviewed April 16, 2017
I bought a water softener from Pelican. I've contacted their sales consultants a couple of times by phone and I have been pleased with the service and product I received. Furthermore, I've noticed the changes since installing. However, when they send a water softener they should send you a CD or something that you can watch to explain the workings of the system and what it does to the water. That would be interesting.

We are so pleased to hear that you are satisfied with our products as well as the service you received. We have several videos on our website as well as YouTube. We will be sure to send you a Pelican DVD.
Pelican Customer Satisfaction Team
Reviewed April 13, 2017
I needed a new ultra-violet filter so I decided to buy one from Pelican. I ordered mine over the phone. The consultants I spoke to were professional and were able to answer the questions I had. Since installing the filter, my water has been as it's supposed to be.

Thank you for your feedback. Our Pelican UV systems provide piece of mind against bacteria. You may want to sign up for our Water Shield Auto-Ship Club that automatically will send you your replacement UV filters when you need them at a special discounted price.
Pelican Customer Satisfaction Team
Reviewed April 12, 2017
We have a lot of chlorine in our water here and it’s not very good to drink. I was getting some rashes but I thought that if I could put some filtration on the water when I took a shower then maybe that would help. I did some research. I did the process with Pelican online and it was a good thing. At first, we thought about a whole house system. But it seemed the cost for that was going to be a lot so we ended up getting a filter that we attached to the shower spigot and that seems to be working fine. It’s definitely taken care of the chlorine problem and I don’t seem to get any more rashes.

So glad to hear that your skin condition has improved now that you are using a Pelican shower filter. Your research would have told you that you absorb chlorine through your skin as well as digesting when you drink.
Now that you have your shower filter and are happy with the water quality you may want to sign up for our Water Shields AutoShip Club that automatically will send you your replacement shower filters when you need them at a special discounted price.
Pelican Customer Satisfaction Team
Reviewed April 3, 2017
I had our water tested and I found out that we had some bacteria in it. I wanted a system to take care of that. I went online and found out Pelican Water had a lot of good reviews so I decided to go with them. I got the under the sink reverse osmosis system. I also got a separate cylinder about four-inch diameter and it has a light inside. It kills the bacteria.
I put in my system myself and I called them 12 times and they were just as kind and nice and helpful as they can be. If they couldn't help me, they would get somebody else to the phone. The water system really improved our lifestyle and it helped the taste of the water, too, which tasted bad before. It has made us more comfortable about our consumption of water. I drink a lot of water now. I have nothing but great experiences with Pelican Water and I would recommend them any way that I possibly could.

Finding bacteria in your water can be a scary experience, so we are pleased to hear that you bought a UV system to compliment your Reverse Osmosis system. Our Sales team and Technical support team are here 6 days a week to help our customers so its great to hear that you got great support from them as you installed the units yourself.
With an RO System and a UV System, you should consider signing up for our WaterShield Autoship program that sends you replacement filters and bulbs when you need them at discounted prices.
Pelican Customer Satisfaction Team
Reviewed April 1, 2017
We have very hard water, so we looked into water treatment systems. We had a Culligan water softener and we didn't like it, and that's when I talked to the Pelican Water consultant about our water concerns. He was very good. We got the softener and I also bought two filters. We noticed some difference in our water since using the Pelican System. Overall, it's a good system.

Thanks for the review, we are finding more and more customers are moving away from the old technology salt based softeners and moving to the easy maintenance, salt free water softener and filtration products. Great to hear that you have noticed a difference in your water quality since installing the Pelican System.
Pelican Customer Satisfaction Team
Reviewed March 31, 2017
I had a filtering system that I bought here in Napa, Northern California and when I went to buy a new filter, they had discontinued the line. So I went online, started looking and researching, and Pelican sounded really good. I have blonde hair and Napa water is pretty hard. I could see that my skin was getting more dry and the color of my hair was suffering. That's why I ordered it. I'm very happy with it and I've told a few friends about it. I was pretty sold before I actually called them to order it. I asked the sales consultant some questions and he told me which one he had and how much he liked it. And it was on sale for $38. They also said I could have the filter for five years in the shower. This was new to me and it's great for when I shampoo my dogs. I have two Dachshunds and I can rinse them off real easy. I always use the shower water for the final rinse and it's very handy to have that wand.

Many thanks for the review we are so happy that you are enjoying your Pelican product.
Pelican Customer Satisfaction Team
Reviewed March 30, 2017
Pelican Water Systems has excellent people. I got a 2-tank system from them and their sales rep during the phone consultation was very knowledgeable. It's also easy to find what I need on their website. Since having their system installed, we noticed a difference between the city water chlorine smell and the filtered water.

Thank you for your review, excess chlorine in city water is an increasing problem we help address every day. We are pleased to hear that you found our website easy to use and our Water Consultants knowledgeable and helpful.
Pelican Customer Satisfaction Team
Reviewed March 25, 2017
I have well water that tastes like crap and I’m building a lodge so I needed to clean that water up. I did an internet search for water systems and saw Pelican. My discussion with their rep only took about 10 minutes. I just told their rep the water conditions I had and that I needed a treatment system. I ended up purchasing the whole house well water deal. Their sales consultant created a shopping cart for me, he sent me an invoice and I sent him a check. Once he received the check, he sent the items. However, there was a leaking stainless steel vessel with the VIQUA UV system. They sent another one but they could’ve been a little quicker. Plus, when they shipped the whole system, the UV system was shipped directly from VIQUA and it took them a while. Nevertheless, it's all up and working and we can drink the water now.

The good news is you can now drink your Hawaiian water safely.
Pelican Customer Satisfaction Team
Reviewed March 24, 2017
We got a Pelican 2000 Water System about seven years ago. When we came here to Florida I went online and looked for water systems because all of the water runs through limestone so it's hard water. When their name came up, we looked at the reviews and it seemed good and has a good price. When I first got it, they said, "We'll call you in five years and we'll set your price for it right now", and that's the price that I paid. And recently, they called me after five years and said, "It's time to change your carbon filter." It was really nice that they notified me and I didn't have to put it on my calendar. They also explained everything to me, what was going on and about the softener rigs. It prevents calcium from scaling on your pipes. Since having Pelican System, my water has been fine and I'm very satisfied.

Thanks for being a long time Pelican customer and for your review. Our Carbon whole house filters do last for 5 years and then a simple carbon change and you are ready for another 5 years of better than bottled filtered water.
Pelican Customer Satisfaction Team
Reviewed March 23, 2017
I had a Pelican System before and it was old and I needed to get it replaced. The Pelican reps came by, they gave me an estimate and I liked their price. Also, I didn’t like the fact that I’ll need to drag salt, so I got the Pelican. I went over to their office in Deltona and looked at the systems and purchased the one with the two tanks on it. It's a filter and a softener. I like the system because it has the filtration. The salts have been better because we're still getting spots and the water's not that soft as it used to be. Then I was trying to recommend them. I called the corporate office in Deltona because somebody came by and liked my system. Nobody ever returned my call, so I dropped the issue.

Thanks for the review, sorry we didn't follow up sooner with you, we understand that we have now contacted and resolved the issue you had. Thank you for your patience with us and for continuing to provide us with the feedback we need to be a better Company every day.
Pelican Customer Satisfaction Team
Reviewed March 21, 2017
Because I live in Tampa and we have bad water issues here, I searched the internet for water treatment systems and found Pelican Water Systems. The sales guy from Pelican knew what the problems were and made sure he recommended the system that would best support what I was looking for. He was very thorough. The installer was the best. He was quick, very professional and detailed, and explained what he was doing, and why he was doing what he was doing, which was important to me. Since having the system installed, the water is not hard and grainy. There's a freshness about it. I don't see brown rings in the toilet bowls and all that kind of craziness, so there's no staining. It's definitely a big difference in the water quality. My experience was absolutely great. They did a good job overall.

Thank you for your review, we are so pleased to hear that the Pelican Combo (Softener-Filter) system is providing you with much improved water quality. On city water like you have in Tampa FL, our customers find that a Pelican system can help address color, taste and odor, improving the water as you have found.
Pelican Customer Satisfaction Team
Reviewed March 20, 2017
I live in a city where we have had major problems with the water supply, with rust and junk coming in from the city where the water’s turning brown. A plumbing company that I deal with told me they had a Pelican system available and would probably help fix the problem. The Pelican Water sales rep understood the situation and was very aware of what was happening. He came in and we discussed where it would be set up, how it would be set up, and that it would affect the water in the whole house. He was very thorough and we got the whole house system done.
However, the website is terrible. I live in Sault, Canada which is two miles from the American border. When I put in my order, I wanted it sent to Sault Ste. Marie, Michigan, but all the website wanted to do was send it to Canada, and I would pay $39 from brokerage fees which I do not have to. I can go to the American border, pick up the filters, do my own brokerage, and bring it across. I had to phone to Pelican's office and the guy did the order and sent them to me. However, the problem happened twice. The first time I went to the site, I did my payments with PayPal, and the next thing, I’m being billed another $40 to $50 unnecessarily because I didn’t want the product delivered to my home. That’s something that the website doesn’t do well. The Pelican website cannot handle that I am a Canadian buying in the US with delivery in the U.S which is unusual because I can do it with Amazon anytime. I can do it with other companies’ products.
Nevertheless, the product is well made, so I don’t have any complaints with it. It does exactly what it was designed to do. Since we've had it installed, the water’s clean and pure and no heavy chlorine aroma. It’s excellent. The water in the bathtub’s like crystal blue. It’s just beautiful, whereas it used to be brown, like I'd poured a can of Coke into either the toilet or the bathtub. Pelican made it great for me and I love it.

So glad to hear that the system is providing you with beautiful blue water! Sorry about your internet experience, with online fraud increasing we have many systems in place to protect customers, part of this process relates to different shipping from billing addresses. I think in your case with it being a Canada billing address our system couldn't comprehend a US delivery address. Our advice in the future would be to order your replacement filters by phone to avoid this highly unusual occurrence.
Pelican Customer Satisfaction Team
Reviewed March 19, 2017
My experience with Pelican Water was the most wonderful experience I've ever had in my life next to marrying my wife. They're really good and very professional. They understand the product well. They invest in you, in what you want and what you need, and don't just try to sell you something. I definitely recommend them.

Wow we are wonderful! That makes us so happy. We are so glad you are pleased with our products and our approach to customer service. Our team of Water Consultants here at Pelican HQ will love to read this review.
Thank You
Pelican Customer Satisfaction Team
Reviewed March 18, 2017
The Pelican Water system was put in our house before we moved in. It was a new house and the contractor had installed the system. We have it down now to a system. It has a smaller micro-filter that we change every six months. My husband does that and he has no problem with it. We're having a problem with our well, and we got the book out to read it and realized we were supposed to change the carbon in the one tank after five years. And we've been there eight and a half years. We sent Pelican an email and asked about ordering the carbon and stuff, and the man was very nice and explained what we needed. I also ordered a box of filters at the same time. And then I emailed him and asked if it was something my husband could do or if we needed to hire someone. He then said that they'd send directions and it would be very simple. My husband was able to do it with no problem. Everything was fine.

It sounds like you have got your simple maintenance down to an easy to follow routine. For more helpful hints on self maintenance check out our Pelican Water YouTube page.
Pelican Customer Satisfaction Team
Reviewed March 17, 2017
I live in Atlanta, Georgia, in the Brookhaven area. The water has been shut off several times over the past few years. Once the water was turned back on, all the stuff that was in the bottom of the pipes gets flushed through into our house so we had a lot of particles that came through and clogged and ruined a lot of different plumbing situations at our house. We spent thousands of dollars replacing a lot of items and vowed that I didn't want it happening again.
I looked through a couple of other websites and found that Pelican seemed to be the most professional. I liked the idea that there was an installation kit because I planned on doing this myself. Plus I needed to change the location of the water coming into the house so it was quite a project to do. It was something that I felt, especially with the installation kit, quite comfortable doing myself. When I first ordered and researched the Pelican Water System, I was only interested in a filtration system. But once I started looking at their website and reading more, I opted to go with the soft water system, as well.
Using the installation kit was very easy. I wasn't going to purchase the installation kit. We have copper in the house and I just wanted everything copper then I realized that the heads that are going into both tanks are plastic. All I needed to do was just put a jumper wire over from where the pipes came into the house and to where they turn to be copper again so I continued to keep the grounding proper. But when I talked to the guy that I called to order the two tanks, he was the one who talked me into the installation kit. His selling point was that if I don't want it, I can send it back at no cost . I thought, to just humor him that I'd go ahead and order this thing and then send it back. But once I realized the challenges involved, I would not have attempted this without that installation kit.
I'm 68 years old and my hair is white. When hair turns gray, from blonde to gray to white, it turns into almost like straw and is very unmanageable. I used to have to put all kinds of product in my hair just to keep from looking like a scarecrow but since having the system installed, I'm not using anything in my hair now. It has been a very good experience.

We are so pleased that you did your research and decided to go with the Pelican Salt Free Combo system for your home. As a DIY customer buying the installation kit will not only save you hours of installing your own pipework, it also has less potential leak points and is designed for simple fast connection of the pre-filter to the softener and then the filter.
We are so pleased to hear that your hair quality has also improved since you started washing it in Pelican water!
Pelican Customer Satisfaction Team
Reviewed March 16, 2017
Purchased the Pelican filter system for my uncle who lives in Apalachicola, Florida because the chlorine in their water is just unbelievable. The taste and smell was super bad that you couldn't even drink the water. He's 80 years old and carrying bottled water all the time, and I figured there had to be a better way. So I did my research online and found that this Pelican system would take out all the particles with the pre-filter. Then, it would do chemical and chlorine with the secondary filter with coconut and charcoal. That's what we were hunting for and it absolutely worked.
I ordered everything online and it was very easy to navigate. I bought a box of four filters to go along with it so that he would have plenty of filters and didn't have to worry about reordering anything. I also took care of installing the filter systems and it was extremely simple. Since having Pelican Water Systems, the chlorine smell and taste was totally gone from their water, and they're totally happy with it. That's why I've already recommended them to someone.

More and more chlorine is being added to our water supply to kill bacteria and the results on the water in our homes is noticeable.
By buying the whole house carbon filter, you have guaranteed your drinking water for 5 years of 99% chlorine reduction. I am sure your uncle has also noticed a considerable saving since he doesn't need to buy bottled water anymore.
Pelican Customer Satisfaction TeamPS: Less bottled water is also great for the environment!
Reviewed March 15, 2017
I was concerned about the hardness in my water and the chlorine. I was looking for some sort of filter and there were a few different brands that I researched, and I went back and forth looking at all the specs until I settled on Pelican Water. I got a filter that you can put on your showerhead and you replace it every six months. The price was on par with other systems. The only time I ever called Pelican Water was when I canceled my auto shipment because I joined the Peace Corps and I was gone for a year. When I came back, I called them to start it up again. I talked to a rep and he was pretty cool.

Glad to hear that you have signed up for our Watershield Autoship program its the simplest and most cost effective way to get your replacement filters on time.
Pelican Customer Satisfaction Team
Reviewed March 14, 2017
I've had a great experience with Pelican Water System. I'm happy with them so far. Somebody I knew had them in their house and they said they were really happy with it. I was then in the market for a water system. I liked the idea of not having a salt-based system so I thought I'd give them a try and I called the sales rep. I'm on a well and I had my water tested extensively. I sent in the results and he gave recommendations to me. I ended up purchasing two systems. The well water system, where it had the UV, and the RO system. The RO place out more water than my old RO, and it recharges faster.
The system cost a little more than a traditional salt system. But I don't have to really deal with it. I set it up, get it going, and forget about it. There are sediment filter and a UV lamp I have to change but I only have to do this once in a while. It is working and I don't have an itchy skin when I take a shower. It is not making the glass all cloudy.

So glad your well water is now under control and you are enjoying bathing again. Our reverse osmosis system is one of the most efficient on the market and by adding good minerals back into the water it gives the water a great taste.
Good choice with the UV too as you are now protected from 99.9% of the bacteria that could be in your water.
With an RO System and a UV System, you should consider signing up for our WaterShield Autoship program that sends you replacement filters and bulbs when you need them at discounted prices.
Pelican Customer Satisfaction Team
Reviewed March 12, 2017
I had a new house being built and the builder recommended to look at Pelican. It has been about a year now since the system has been placed. It's treating the water for the hardness level as well as the acidity level that it has and it's working fine. We're not seeing any staining or any corrosion at all.

It is always good to hear that our Pelican Water systems do exactly what our customers expect, protecting your new appliances and fixtures while providing good quality water is great news to us.
Pelican Customer Satisfaction Team
Reviewed March 9, 2017
We were concerned about the chlorine and chloride that's put in the water. Our naturopath mentioned Pelican Water Systems and told us exactly what we needed to order. So I got online, ordered it, and it's been smoothly operating ever since. We got a shower filter. We put it in ourselves, and it was very easy to do. The directions are there, we just unwind and wind back on. Since then, our water does not feel as heavy and certainly is not as smelly as before. Our skin is also feeling some difference. All in all, it's been a seamless operation and we appreciate that.

Thank you for the response, we are so pleased you like your Pelican shower filter, we have said it often but we do believe we make the best shower filter on the market. To help you ensure you change your filter on time your could consider signing up for our WaterShield autoship program.
Pelican Customer Satisfaction Team
Reviewed March 5, 2017
I love Pelican. I placed one in this house and then we will be moving to a new place in July and I've already purchased one for that place as well. I've got the salt-free softener combo system. I ordered online the first time and when I ordered for filters, I talked to a gentleman there at Pelican. And so I just always called him to order anything else. I've had a water system previously. I've always filtered my water but Pelican doesn't have any chlorine and the fish tank doesn't have to be treated with chemicals. I'm free of chemicals.

Love is a powerful word, but we are so happy that you love Pelican Water. Our Water Consultants are trained to help you choose the best products to help you address your water quality problems and we are pleased that you recognize the customer service they provide.
Hope the fish are still enjoying their chemical free environment!
Pelican Customer Satisfaction Team
Reviewed March 4, 2017
I did some research online about water softener systems and I wanted a non-salt system. I had a couple of local people come out here but they were outrageously expensive. I was able to get Pelican system and had it installed by a plumber that we’ve worked with before. Their sales reps were very helpful. They did not recommend to use the salt system because we have a septic system. I got the combo - water softener and treatment thing and I’m real happy with it. It feels better in the shower and it seems like dishes don’t get streaky in the dishwasher.

We are pleased you found the Pelican product to be competitively priced, that is one of the benefits you get from dealing direct through our website. Our sales Consultants advised you correctly as dumping salt brine water into a septic system is never a good idea, which is why many people prefer to go with the salt free technology. Glad to hear your bathing and dishwashing has improved significantly since installing your Pelican system.
Pelican Customer Satisfaction Team
Reviewed March 3, 2017
I have well water here in Florida and I was looking to get the best whole house water system for it. I had a RainSoft system in place for several years but I was very unhappy with it. I wanted to get rid of having to use salt and chlorine. Pelican offered me a promise to give pure water and I also liked their concept that there's a pre-filter on it and the technology that they are using uses charcoal and coconut shell charcoal. Their website is easy to use and the videos there are very informative showing how to install the water system. The sales people were very helpful and they answered all my questions concerning my quest for the best water quality. I got the PSE1800 which cleans up the water very nicely and there's no foul smell because well water has a tendency to carry a little bit of salt also depending on where you live and the quality of the aquifer. It's a good product and I'm very satisfied.

We are please to hear that your well water has improved greatly since you have installed your Pelican combo system. The old technology salt based systems can work well in some well water situations but your observation regarding using excess salt and chlorine is a common complaint we here often. So glad you found our Sales Consultants and videos helpful.
Pelican Customer Satisfaction Team
Reviewed March 1, 2017
We were having an odor in our water so we had it tested and it came back with all these high numbers on a lot of different areas. We had it analyzed and we were told we needed a water treatment system. We've read some reviews that were good and we wanted something that was saltless, so we decided to go with Pelican Water. I did everything online and their website was very easy to use. We received the system quickly and my husband put it in. We're happy with it because it's a good fit for us, size-wise, since we have a very small area in our laundry room. It’s been a couple of weeks now since it’s been in and our water is a hundred percent better. It’s clear and doesn't smell, but we are going to have it tested again.

Good idea to get your water tested, Pelican offers a rapid water test kit for just $99.00 which is refundable against a future purchase of a Pelican system. We are happy to hear that our Salt Free Combo system was easy to install and is working well. As you pointed out they are compact too and because they don't need a drain you can locate them in small areas.
Pelican Customer Satisfaction Team
Reviewed Feb. 23, 2017
We bought an old ranch and were looking to rebuild it. We live in an area with very hard water, and we were constantly fighting that in our old house. So, I did a lot of research to which companies were available and the reliable ones that did not mean you had to refill salt tanks every few weeks. And Pelican had the best ratings. They had numbers you can call to speak to people who had it. And the sales reps were very thorough, polite, cooperative, answered every one of my questions and directed me for other sites to further my research because they didn't want me to make a purchase that I would be unhappy with. I ended up getting the water filter and softener, and the double package with the paper filters as well. Since installing Pelican, the water is a lot softer and it's been easier to clean the residues. My children said that the water tasted a little funny as the filter gets a little worn, so we used double filtering.

Thank you for your review, we are pleased you were happy with the service our Sales Consultants gave you, they are trained to understand water quality problems and then work with clients to recommend a system that best meets your needs. Ensuring you keep your pre-filters clean seems to be key to ensuring your water quality is maintained, please don't hesitate to contact us if we can be of further assistance.
Pelican Customer Satisfaction Team
Reviewed Feb. 22, 2017
My desert water is terrible, and Pelican makes it softer so that I don't have to use a ton of water to take a shower. And my wife says that it makes her hair a lot easier to manage. I've got the two class system, the charcoal and softener, and the small little filter that gets the major dirt.

We are so pleased to hear that we have improved your desert water to the point it is helping reduce the amount of water you were wasting and improving the feel of your hair. The Pelican Combo System really is a good solution for many households in America today.
Pelican Customer Satisfaction Team
Reviewed Feb. 21, 2017
I have been a Collagen Water customer for many decades and everything about it is terrible. Pelican has been on my radar for years but without a brick and mortar in town, I was a little bit trepidatious. But top to bottom, it was an amazing and perfect experience with Pelican Water. I knew what I wanted when I called so I didn't really need a lot of help but they couldn't have been more clear in clarifying that what I was asking for was the right thing. They even recommended a local plumber, Patrick, who was familiar with them and the thing just start to finish was so pleasant. The product is superior and the price is good for the value you're getting. We have a getaway home in Vermont and I will buy a system for there. It's such a pleasant thing to do business with good people, and I wish all business could be like that.

We often hear that the old technology salt systems are costly and troublesome to maintain, so we are so please after research and talking to our Sales Consultants you decided to go with a Pelican System. We often through our database help customers find a local plumber to install the systems and as you experienced they do a good job. Let us know when we can help you in Vermont, we'd love to help you with your vacation home.
Pelican Customer Satisfaction Team
Reviewed Feb. 20, 2017
We'd been interested in having a whole house system and looking at different kinds of whole house systems for a while. We started doing research online and Pelican looked like a good one. My husband did the purchase online and everything seemed very good since he had no problems. We've always had a small filter on the cold water under the sink but now with the whole house system, there's no chlorine smell in the bath or shower, or the washing machine. The water is very nice.

Buying online and working through our website is a great way to do your research and then select your product. Our marketing team will be so happy to hear your husband found the experience positive. We are also delighted to hear that the smell of chlorine has gone and the water is nice, just like it should be!
Pelican Customer Satisfaction Team
Reviewed Feb. 19, 2017
I got the Pelican system for water safety. The people at customer service were very nice and answered all of my questions.

Thank you for your review, water safety is very important and we are glad you decided to take care of your water quality with Pelican.
Pelican Customer Satisfaction Team
Reviewed Feb. 18, 2017
Pelican was easy to install. My only thing was that there's no reason to go to a 1" PVC from the standard 3/4" that's in the house. A 1" PVC is difficult to find and I'm not quite sure why they went to that from 3/4". But the chlorine smell has definitely gone away.

The reason we use 1" is that it is the water industry standard for fittings and fixtures. Now that you have the install complete we are pleased to hear that we have helped eliminate the chlorine odor in your water.
Pelican Customer Satisfaction Team
Reviewed Feb. 17, 2017
I looked up Pelican Water and ordered online since I was looking for water filters. I called when I had a problem with the shower filter, and their customer service agent was so helpful. He sent me the part I needed and fixed the problem.

Sorry to hear you had an intitial problem with your shower filter, but pleased to hear that we got you the part you needed and all is good. Our Technical Service Team will be delighted to hear that they were helpful and efficient!
Pelican Customer Satisfaction Team
Reviewed Feb. 11, 2017
I was looking for a water softening system that wasn't salt-based. I found Pelican Water through the internet, sent them an email, and they were very helpful. I put in a tankless water heater, and what I've noticed with Pelican's system is that my water is much softer. Also, with other water softeners, there's a taste and a slightly oily feel, but with Pelican, there's none of those. In addition, I've done re-orders because now I need to get the filters on a regular basis and they've been incredibly prompt. I live very remotely and it never takes long to get their deliveries. I am incredibly happy with the Pelican water softener and I've been using it for four years now. I like the service and the way they've worked with me with replacement filters. I'm also very satisfied with the condition of my water. I've referred them to several people as well.

Thanks for the positive review, we are seeing more customers combine a Pelican Salt Free Water Softener with a gas or electric tankless water heater. Not only is this combination great for the environment its also great for your wallet too ($$)
Pelican Customer Satisfaction Team
PS: Always check the warranty section when buying a water heater, many manufacturers of both tankless and traditional water heaters have clauses that insist the home owners need to ensure the water quality going into the systems are treated.
Reviewed Feb. 10, 2017
We got the Pelican water softener and water purification system because the water where we live is hard. Their sales consultants were very nice on the phone. They spent a long time explaining the system, talking about the numbers that we got from our water company and what was in the water. When we were having it installed, we again called them and they were very helpful and patient in giving us useful information. I'm very satisfied all the way around with the product, ease of installation, and definitely their support. We now see a difference in our clothes and how my hair feels. Also, we used to have water splashes and had so much of residue in it but now, it’s not quite that way any more.

We are so pleased to hear you appreciate our consultative sales approach, our sales team of Water Specialists are provided with a great deal of information to help the customer decide what is the best system for them. It's also great to hear that the quality of your water matches your expectations.
Pelican Customer Satisfaction Team.
Reviewed Feb. 10, 2017
The premium shower filter will not stay steady, the shower head wand has already started spraying out to the side. The shower wand will not stay fixed. I am very dissatisfied with this product. I wished I had not ordered this item.

We are sorry to hear you are having trouble with your shower filter, the product is still under warranty, we have asked one of our Tech Department Team to contact you to see if we can help with the spray problem.
Pelican Customer Satisfaction Team
Reviewed Feb. 9, 2017
I Googled Pelican Water Systems because we're having issues on our water heater. We also had this on a previous water heater. Some white stuff would come up and would end up in our faucets, so we purchased the cartridges for the water filter.

Thanks for the review, protecting your water heater from scale build up is an essential part of maintaining your warranty. Don't forget you should drain your water heater at least once per year to maintain its optimum performance.
Pelican Customer Satisfaction Team
Reviewed Feb. 8, 2017
I was trying to get my house refinanced, so I had to do a water test and I had bacteria in the water. I purchased the UV filter from Pelican Water because that’s all I needed to get rid of the bacteria. The sales consultant of Pelican Water was great and very personal. He knew that he had something that I need and that it was going to be a sale, so he didn’t try to push me into it, he just answered all the questions. I was a little bit worried about being able to install the thing myself, and he said that if I can put a hose on a bib to water the lawn, then I can do this. I’ve already recommended Pelican Water.

We are happy to hear that you have a UV System and now have 99% protection from bacteria in your water. Please ensure you change the lamp and sleeve as recommended so that you continue to protect you and your family from bacteria entering your water system.
Pelican Customer Satisfaction Team
PS: You can sign up for our WaterShield Autoship Program to ensure you get your UV replacement bulbs and sleeves delivered on time when you need them.
Reviewed Feb. 5, 2017
I have a sediment filter and an ultraviolet sterilizer from Pelican and the quality is very good. Pelican has excellent customer service, and their website is easy to navigate too. However, I haven't had a chance to install my water system since I had a hand surgery and I plan on getting it installed next week. Nevertheless, I recommend them to my friends.

Thanks for the review, our marketing team work very hard to make sure our website is easy to navigate and make secure purchases from. More people are buying UV systems to give that final piece of protection to the water coming into their home, we are pleased to hear you are pleased with the quality of protection it is providing.
Pelican Customer Satisfaction Team
Reviewed Feb. 4, 2017
We got a water softener and the ultraviolet rays from Pelican Water Systems and it seems to be great. Their sales consultants were very polite, and it was also great to talk to the helpline. A glass broke and they ordered it, then we got it in the next day.

Sorry to hear that your UV system lamp broke, but we are happy to hear that we sent you a replacement and your now have 99% protection from bacteria in your water.
Pelican Customer Satisfaction Team
PS: You can sign up for our WaterShield Autoship Program to ensure you get your UV replacement bulbs and sleeves delivered on time when you need them.
Reviewed Feb. 3, 2017
When I moved to San Antonio, it is one of my requirements to have a filtering system for my home. Then, I made some comparisons and saw that the Pelican did not require electricity or salt. When I lived on the ranch, I used the Culligan system which required both. And I was satisfied with it except when I went on vacation and came home, the water was very salty. So, when I found out and I investigated what kind of filter it was and what it would do, and I contact the water system here in San Antonio, Pelican said it would be adequate for what is required here so I did that.
In December, I called, ordered more filters and it was a very nice man by the name of Christopher who said, "Yes, I want eight of them." So, they sent them here and never received the filter so I called them and Fedex evidently lost it. I said, "Well." And so, they made an investigation and sent me eight more. I called Fedex and finally, about four or five days later, the first order occurred. Meanwhile, Pelican was good enough to say, "We're sending you another one at no cost, etc., etc." So I said, "Send me eight more and bill me for it and be etc." Then all of a sudden, I had two orders here. So, I said, I will pay for it, no problem. All of a sudden, I got a call back from Pelican, people in Florida, saying, "We're giving you this here since you called. It was not your fault, etc." So, they gave it and it was like a Christmas gift to me. Pelican Water Systems is excellent and my experience is absolutely wonderful. I recommended Pelican to all my neighbors.

Thanks for the review, its sounds like our shipping partners got a little overwhelmed at Christmas time but we got it all sorted and you got a Pelican Christmas present! We are pleased that the system works on a Texas ranch. Many people experience that same problems you did with the old technology salt softeners but its good to hear that our salt free version is working and giving you the quality of water you deserve.
Pelican Customer Satisfaction Team
Reviewed Feb. 2, 2017
We had half of Pelican Water's system for the last seven years, and we added an additional iron filter because the water table has changed at our house. I live in Florida and they treated for sulfur. They use an aerator which turns into a swamp cooler. It's just turned into a mossy mess that has to be cleaned every month. And by adding this system, I no longer have to do that because there's nothing to the open air that's treated with chlorine and then filtered. When I talked to the sales rep, there was some confusion as to what system I had and he thought I was putting in a new system. But I was actually adding to an original system and then recharging the Carbon Media. So, it was all cheaper than I expected, and the system works very well.

Thanks for your review, you like many well water customers will find that the water quality and the contaminants that are in can change annually. We always recommend testing your well water at least once a year to ensure you are addressing the current issues. So glad that our consultative sales process worked out for you and you were able to add to your existing system. Thank you so much for being a loyal Pelican Water.
Pelican Customer Satisfaction Team
Reviewed Jan. 31, 2017
Our water's so hard that's why we got a Pelican Water system. When we first got their system, my husband's the one that handled everything and he didn't want us to have to put salt in all the time and I've got a lot of friends who put salt in their system. He always said he was probably going to leave before I did, which he did. So, I inherited did a lot of stuff I didn't know what to do, but the guys at Pelican, especially Dave, they have been wonderful. I could not ask for any better treatment and advice that I had from them.
Their system is wonderful too. I had a problem with a couple of my tanks but it was still under warranty so Pelican sent them and my neighbors helped me replace the tanks. Also, we got a lot of rust in our water so I change the orange filter every now and then. It starts out white then turns to orange and I don't have my toilet sitting there with orange water in it so the system's working. In addition, my son's water up in Riley is really soft that I have to be careful when I get a dab of shampoo but ours is not soft anymore, but at least I can make a lather. The only down thing is they don't come and install the system but they have a list of plumbers to do it. Other than that, I'm satisfied with Pelican and I would recommend them.

We are so pleased that you are happy with our filter- softener combo system and our customer service.
Pelican Customer Satisfaction Team
Reviewed Jan. 30, 2017
I don't trust my municipal water system worth a darn and the first filter that I took out after I got it was purple. There have been times in the late summer, during dry seasons in Oregon, that our water is different. Plus that's the peak of the tourist season so there's a lot of water use and we have purple water coming out of our tap. As I'm hard-core, I have a water distiller and I haven't drunk tap water since the 70's. I got a whole house filters because I don't want the crap on my skin either. So then, I wanted a filter in and I did a bunch of internet research. I finally figured out that Pelican Water Systems looked like they did everything I wanted for the best price. I bought a system from them a long time ago and then, periodically, I need more filters so I continue to order from them.

Thank you for being a loyal long time Pelican water, we are delighted that you have taken control of the water coming into your home. It must be good to know you have cleaner, safer and better tasting water coming through every faucet.
Pelican Customer Satisfaction Team
Reviewed Jan. 29, 2017
I have good water in my house but I wanted the extra protection. I went online and bought a whole house water purification from Pelican Water. It was easy navigating the website and I ordered what I wanted without issue. Everything is good including the water pressure and quality.

We are so pleased you found our website easy to navigate and use, it sounds like the whole house water purification system you purchased is just what you needed to improve your water quality.
Pelican Customer Satisfaction Team
Reviewed Jan. 28, 2017
We had been planning on addressing the hard water in our house. Home Depot contacted us and they sent a person out then gave us a quote. We compared it to other systems and Pelican had a better cost. It also provided a newer approach because it's a salt-free water system-- the PSE1800 model. I installed the system myself and one of the tanks was leaking a little bit from the top. I called them and they said that the heads sometimes can come a little loose and to try tightening it. If that doesn't work, they said I could give them a callback. It was still leaking some after I tightened it so I called and they sent out a replacement. I'm very satisfied with Pelican.

Thanks for the review, so glad you decided to move forward with Pelican Water after you did your research. We are confident that you will enjoy the benefits of salt free water softening for many years. Apologies about the slight leak so glad we were able to resolve the issue quickly to your complete satisfaction.
Pelican Customer Satisfaction Team
Reviewed Jan. 27, 2017
We were having a lot of issues with calcification and I asked someone what he uses on his house. I contacted Pelican Water Systems and the sales guy was super easy to work with. He gave me more information than I really needed. I'm in sales, and I really appreciate when a company knows how to make buying easy. They gave very clear communication on what to expect. It was a great experience, especially for a company that I've never heard of before. And being a big investment, I felt really comfortable that there's a good science behind what this thing does.
I have my own plumber to do the installation. He's never heard of the system, but it was super easy for him to install. He didn't love the home install kit for some reason, but it worked well for us. And I liked it because I didn't have to hire some specific technician to come out for the warranty. With the system installed, I no longer buy bottled water. The taste and smell are completely gone and the calcification is no joke. I decalcified my teapot, and scrubbed it all out right before the day that we got the system. I wanted to see what would happen, and it's been a full month now and there is less calcification in my pots than after I scrubbed it. I'm very happy with it. The only complaint I have is this system is huge. It's two big tanks. But it's not a bad thing. I would definitely recommend it.

We are so pleased that you are happy with our filter- softener combo system and our customer service. Not having to buy bottled water anymore is a huge benefit, good for the environment and for your wallet/purse.
Regarding the install kit, some plumbers don't like it as it reduces the install time by up to a couple of hours, so they can't charge as much for their time and parts.
Hope your teapot test is still performing well!
Pelican Customer Satisfaction Team
Reviewed Jan. 27, 2017
A plumber told me about Pelican Water. My system has been installed and it works fine.

We are so pleased that you are happy with our filter- softener combo system and our customer service. Thanks to your Plumber for spreading the good news about Pelican Water Systems.
Pelican Customer Satisfaction Team
Reviewed Jan. 26, 2017
Since having a Pelican Water System shower filter, our water is a lot softer and nicer.

We are so pleased that you are happy with our filter- softener combo system and our customer service.
Pelican Customer Satisfaction Team
Reviewed Jan. 25, 2017
We purchased the Pelican water system for my laundry equipment and the sales consultant was good. Now, my laundry quality is good.

We are so pleased that you are happy with our filter- softener combo system and our customer service.
Nothing says good water like quality laundry!
Pelican Customer Satisfaction Team
Reviewed Jan. 24, 2017
We purchased a Pelican shower water filter online and now I don't feel as dry when I get out of the shower and the water doesn't smell. Pelican's website was easy to use.

We all agree our shower filters are the best on the market, and now available in Chrome! Don't forget to sign up for our WaterShield club where you can get extra discount on replacement filters shipped to you directly when you need them.
Pelican Customer Satisfaction Team
Reviewed Jan. 24, 2017
Recently, I bought a Pelican Water shower head that has a filter in it and has three settings. But, the water's already spreading out when I leave it on one. It's going beyond what it's supposed to be. It's a bad thing because when I lean over, it sprays me right in the face.

We are sorry that you are experiencing an unusual shower spray, we have asked one of our Technical Service Reps to contact you to see how we can help resolve the issue.
Pelican Customer Satisfaction Team
Reviewed Jan. 23, 2017
I bought Pelican Water's water filtration system and when I first installed it, there was a minor problem. I called them up and they told me how to fix it. It worked out perfectly, so all I can do is give them praise. I dealt with them the second time a month ago. I wanted pots that time and they came through with no damage and everything was fine. I'm absolutely happy with them.

We are so pleased that you are happy with our filter- softener combo system and our customer service. Sorry about the minor problem, so glad we could respond so quickly. Our Technical Support team are standing by 6 days a week, they have Sunday off to spend time with their families.
You can phone, email or live chat with them
Pelican Customer Satisfaction Team
Reviewed Jan. 22, 2017
I was looking for an alternative to a salt water system about ten years ago and I found Pelican Water online. I'm very happy with their product and the quality of our water has been good since having it. I was also pleased with how customer service responded to my phone call. Recently, I purchased a new media for my charcoal filter and water softener. They were able to find my old sale easily and then they knew exactly what to send me.

We are so pleased that you are happy with our filter- softener combo system and our customer service. Like many customers you are making the choice to move away from the old technology salt based softeners. Helping the environment and your wallet at the same time :)
Pelican Customer Satisfaction Team
Reviewed Jan. 21, 2017
I recently purchased the 1800 water purification filter and softener from Pelican Water and it's fabulous. The customer service reps were excellent. Their system is what they say it is. It works really well and I love it.

We are so pleased that you are happy with our filter- softener combo system and our customer service.
Love is a great word to describe your pelican water system!
Love: Definition: "An intense feeling of deep affection"
Pelican Customer Satisfaction Team
Reviewed Jan. 20, 2017
I bought a whole house water filtration and salt-free softener from Pelican Water Systems. I had a very helpful rep who answered my questions. The system was fairly simple to install once the plumbing was done and I have really enjoyed it so far. There were little steps with regard to the salt-free part but it worked really well. The quality of the water is great and I really like it.

We are so pleased that you are happy with our filter- softener combo system and our customer service. Check out our Pelican Water YouTube page they have great videos for installation and maintenance.
Pelican Customer Satisfaction Team
Reviewed Jan. 19, 2017
Our water had a chlorine smell and my wife was complaining about her skin itching a bit. I looked at water filters on the internet and Pelican Water's popped up, then I did more research. I ordered the shower filter online and since using the filter it is not as itchy and my wife has been saying the same thing.

We agree our shower filters are great, and can remove up to 96% of the chlorine that the municipality adds to your city water. They are now available in a stunning Chrome finish and make great gifts for friends and family.
Don't forget to sign up for our WaterShield club to ensure you get your replacement shower filters delivered on time with additional savings too!
Pelican Customer Satisfaction Team
Reviewed Jan. 19, 2017
I was on a solar tour in Tucson, and there were water as well as solar and renewable energy installations that we looked at. Somebody else on the tour struck up a conversation and they mentioned the salt-free water conditioner that Pelican Water Systems offers. I got Pelican and it’s doing its job far. I have opened up one of my electric water heaters since then and saw that the amount of scale on the heating element was much less before we had the conditioner in place. It's all good with Pelican.

You are like so many of our customers who are concerned about the environment. What a great idea, solar power, tankless water heater and a Pelican Salt Free Softener. Great for the environment and your wallet!
Pelican Customer Satisfaction Team
Reviewed Jan. 18, 2017
I bought a showerhead filter from Pelican Water recently and the quality of the water is softer now. They also have excellent customer service.

We all agree our shower filters are the best on the market, and now available in Chrome! Don't forget to sign up for our WaterShield club where you can get extra discount on replacement filters shipped to you directly when you need them.
Pelican Customer Satisfaction Team
Reviewed Jan. 17, 2017
I bought Pelican Water's two-tank system which is a combination of filtration and water conditioner. I did a lot of comparison and felt that their process was as good as a non-salt system could be. I also felt that they were honest in their claims and they had bothered to submit their systems to various outside rating and laboratories. Their product quality is excellent and it was received in a timely and intact manner. Their directions for installation, both written and on an internet video, were very good and explicit and I’m happy with it. I’m glad to be a little greener and not flushing very salinated water into our public systems which was one of my biggest reasons for choosing them. I paid a significant price hike as compared to using salt, but it’s much better for the environment and I also have much less maintenance to do.

What a great review and covers the issues to consider when its time to replace that old technology salt water softener with a new Pelican Salt Free Softener. While the initial investment may be slightly higher the lifetime cost will be significantly lower - no salt bags, lower water bills, fewer maintenance charges.
And its better for the environment!
Pelican Customer Satisfaction Team
Reviewed Jan. 16, 2017
I read quite a bit and I had my search narrowed down to Pelican Water and Aquasana, and it was the reviews that drove me to Pelican. I bought the Whole House Water Filtration softener system and we’ve been happy with it so far. However, I wish they could be a little bit clearer online about the installation kit. I purchased it and it didn’t work with my system because I have a regular PVC and theirs is for CPVC. I wasted my money on the install kit because I had to go buy stuff at a hardware store to make it work anyway.

We are so pleased that you are happy with our filter - softener combo system and our customer service. The installation kit we sell is designed to help connect the pre-filter to the water filter and the salt free water softener in a quick and simple method. We are amending our installation instructions that come with the kit to ensure our customers understand the process, we have also added a new video to our Pelican Water YouTube channel that covers the installation kit.
Pelican Customer Satisfaction Team
Reviewed Jan. 15, 2017
Nowhere in the box for the shower refill is anything about simply twisting off the part with the filtering elements and twisting a new one on. I spent the last hour dealing with removing the old shower unit, screwing off the shower wand etc. Not sure if you recommend a fresh install instead of just a filter switch. Please clarify or at least re-do your instructions to make changing filters less of an ordeal! Other than that so far my experiences with your product has been ideal.

We are sorry about your experience, our refills normally come with an instruction page on how to change out the filter. On our Pelican Water YouTube page we also have a video that shows how easy it is to change the replacement filter. Pleased to hear that you are enjoying your shower.
Pelican Customer Satisfaction Team
Reviewed Jan. 15, 2017
A plumber recommended Pelican Water Systems and I bought a whole house estate water purification system from them to purify water in my new house. I talked to the sales rep, Matt, who was knowledgeable and attentive to questions, emails and callbacks. My order was a big pallet full of stuff that was 1,000 pounds or so and the delivery company was excellent. The plumber and I went over to look at his measurements, so it should be installed within the next four weeks or less.

Thank you for your review, Matt is one of our most experienced Water Consultants and we are delighted to hear he helped you design your estate system. Good luck with the install and please ensure your plumber calls our technical support team if he has any questions.
Pelican Customer Satisfaction Team
Reviewed Jan. 14, 2017
I recently purchased filters from Pelican Water. There were good reviews on the internet about them and the quality of the items are good. I also noticed the water quality was good after the installation.

We are so pleased that you are happy with our filtration system and our customer service. Nice to hear you were impressed with our product quality too.
Pelican Customer Satisfaction Team
Reviewed Jan. 13, 2017
My brother-in-law had his Pelican Water system put in and he recommended it to me. Now our water is 100% better compared to before.

We are so pleased that you are happy with our filter-softener combo system and our customer service. Thanks to your Brother-In-Law for spreading the good news about Pelican Water Systems.
Pelican Customer Satisfaction Team
Reviewed Jan. 12, 2017
I've had Pelican's whole house water filter system since 2009 when I built my house. I also got a set of the replacement 3 filters from them, which I did online, and their website was easy to use. It's been great with Pelican Water Systems.

We are so pleased that you are happy with our filter- softener combo system and our customer service.
We agree our website is great ,easy to use and full of fantastic information!
Pelican Customer Satisfaction Team
Reviewed Jan. 11, 2017
I purchased Pelican Water's dual system, the whole house plus the soft water. We have always had soft water. Now, we have a different soft water, so it's a little adjustment but it's not a big deal. I'd recommend Pelican.

We are so pleased that you are happy with our filtration system and our customer service. By leaving the good minerals in the water and eliminating the 'slimy" salt feel you will notice a difference in your water between a Pelican Salt Free System and the old technology salt based softeners.
Pelican Customer Satisfaction Team
Reviewed Jan. 11, 2017
About eight years ago I bought the current house I live in and I wanted to upgrade the water system. I searched on the internet and read the literature, then decided that Pelican was something I was interested in. The sales representatives were very informative and helpful. I bought the 600 system from them, and the water quality has been fine since installation. However, I probably waited a little bit long on recharging the one system but that was my fault 'cause I recalculated the water usage based on an assumption that wasn't true in my case. I'm a low capacity user.

We are so pleased that you are happy with our Pelican filter whole house system and our customer service. We normally recommend you exchange the carbon blend in the filter every 5 years or 600,000 gallons for a PC 600 system.
Pelican Customer Satisfaction Team
Reviewed Jan. 10, 2017
Some people in our neighborhood raved about Pelican Water Systems and said that they're really happy with their system, so I went with their advice and put the whole house system in. It was the million gallon system with the UV. Everything has gone in and the water's been great so far. Their reps were very helpful.

We are so pleased that you are happy with our filtration system and our customer service. Thanks to your neighbors for spreading the good news about Pelican Water Systems.
Pelican Customer Satisfaction Team
Reviewed Jan. 9, 2017
We've installed a Pelican water filter and the quality of our water now tastes good and we love it. I had a big problem with ammonia and chloramines in the city water and it's all gone now. I even did some test on it and it's doing great. I chose Pelican because of the feed rate that the filter would do. More so, their website is good and my interaction with their customer service rep also went well when I went on chat looking for some spare filters for the pre-filter.

We are so pleased that you are happy with our filtration system, customer service and website. Addressing chemicals and contaminants in your city water is the first step in getting safer and healthier water for you and your family.
Pelican Customer Satisfaction Team
Reviewed Jan. 5, 2017
I bought a saltless water filter from Pelican Water filters because I was having trouble with hard water stains in my shower around my faucets and on my brick outside from my sprinkler system. I talked to the sales person and he said that this was definitely the one I needed. That it would help with all that so I decided to purchase it (I got the bigger one since I have a sprinkler system to make sure it would work). Unfortunately it didn't. I installed it the way it was suppose to be, let a month go by to make sure it got all the hard water out the lines. This is a brand new home and just me and my wife live in it and after I cleaned up everything really good the hard water stains on my brick were the most difficult and expensive to clean.
A couple weeks later it was the same. I didn't even notice a change in the shower or the faucets and especially on my brick. It got all stained again and the worst part is that my brick is a dark brown color so the hard water stains stands out a lot. Not happy at all with the filter or the customer service. I called them to tell him about the problem and all he could suggest was to put Rain-X on my shower doors and to put a water sealant on my brick. Then what was the whole purpose of spending $1400 on a filter if I still had to Do that? Shouldn't the filter prevent this? Definitely not worth it.

We have tried to contact tried to contact you, but you have been unavailable. We understand you are on a private well and we would like to better understand the water chemistry as this will help us try and resolve the issue with your outside brickwork.
Pelican Customer Satisfaction Team
Reviewed Dec. 30, 2016
Overall experience very good due to James at Ext **. Absent part at Drain Connection Assembly cause undue grief since wrong part included which prevented Drain tubing to be connected to drain. Other problem is that Pelican should also include stainless steel faucet. Most homes use stainless steel appliances not Chrome or Copper. This needs to be addressed. James was fantastic in helping me with everything. He made the sale possible.

Sorry to hear about the wrong part being included with your RO System, we have reviewed our quality control process and ensured we check the parts that we are including with our products. Regarding your suggestion for a SS faucet, we will have our product sourcing team look into a quality supplier for us.
Thank you for your compliments regarding James in our Technical Service Team, he is a great example of our commitment to customer service when we do occassionally make a mistake.
Pelican Customer Satisfaction Team
Reviewed Dec. 29, 2016
We moved to a nice development, but the water wasn't very good for me. It's really hard and we get stains all over our devices and sinks. I wanted to eliminate that and feel a little safe that I've got some kind of filter system on the drinking water. The salesman from Pelican Water was very professional and informative. I purchased a filter and water softener from them which I installed myself and it was a lot easier than I thought. We no longer have any scale on the faucets and the sink drain, so that's a big plus. The water seems to be better. We used to get a bit of an odor to it sometimes, but I haven't really noticed that since having the system. Even without having the water professionally tested, I'm satisfied with it.

Thanks for complimenting our sales professionalism, we take great pride in having some of the best trained water specialists in the industry. So glad to hear that the Pelican Combo system has improved the taste and smell of your water and helped remove the scale from your faucets.
Pelican Customer Satisfaction Team
Reviewed Dec. 28, 2016
I was looking for a whole house filtration system for new construction as my daughter built a new house and we put it in her house. The water in my house stains the porcelain and my daughter says that it was drying out their hair and skin. I saw Pelican Water Systems on the internet. Their website was easy to navigate and the pricing was already available on their site, making things clear and upfront.
The sales consultant that I talked to (John) was very helpful. I called him a couple of times to get further explanations on how the system worked and some of the technical aspects of it, and he was very good. He was the point that put me into Pelican because I had looked at some other brands too. I got a whole house carbon filtration with a pre-filter. The nice feature about that is that after a million gallons or five years, one just replaces the carbon and there is no need to replace the whole tank. The only problem we had was it came with some do-it-yourself piping fixtures which were plastic and we replaced those with copper because it was dripping. It was a part that we could buy from Pelican, and we had the plumber do it. Now, it is working fine and my daughter says her hair and skin are much nicer.

We are pleased to hear that your experience with our website and sales professional was exceedingly positive, we continue to develop new tools and features that make researching our products easier to understand.
You purchased our best selling whole house filter and are now seeing the benefits of the chlorine being removed from your water.
Pelican Customer Satisfaction Team
Reviewed Dec. 27, 2016
Pelican Water's shipping was fine. Everything is reasonably good except I'm still having problems with the hard water. I'm trying to give it some time to make sure that I'm not imagining things but I still have dark rings in the toilet and water spots on dishes. The system obviously hasn't done the trick. I don't know whether we don't have a big enough system for our water use or whether there some other issue. I'd like somebody from Pelican to contact me to tell me more about the system and why we're still having problems. There may be a simple explanation. The sales representative during the phone consultation was very good. At some point, I'm gonna find out how good his guarantees are.

We are sorry to hear you were unhappy with the performance of your system. Water conditions can vary greatly in different areas of the country. Since you have a 90 day money back guarantee we sent a call tag and fully refunded you the purchase price of your system under that guarantee.
Pelican Customer Satisfaction Team
Reviewed Dec. 26, 2016
A couple of years ago, we bought a house and we were looking for a water softening system that also had a filtration system along with it. We talked to a few plumbers and one of those we spoke with said that he had a system that he would install because he was the authorized dealer of Pelican Water filtration systems. He told us to give it a try and so we went ahead and he ordered it through us. They were great when they did the installation, showed us how to work it and told us, “You’re still going to have some build-up but it’s in there now for your entire house.” They gave us a lot of good connections where we were able to access everything without having to bend down or get under something. That way we could just cut the water off there whenever we go out to change it. They gave us a lot of instructions on how to replace everything and when to replace the tank.
We know that the Pelican water system doesn’t take the hardness out of the water but we've also seen a lot of improvements. In some ways it's cleaning out many of our places as well as the pipes within the house. We just replaced one of the prefilters and when my husband took out the old prefilter, he saw a lot of the stuff that was in it and so we went ahead and bought two more so the next year we only have to replace them every six months. I feel a lot better knowing that I have that filtration system in place as well as the softener. For the money that we paid on getting it installed and buying the tanks, it was all worth it.

Thanks for the response, yes one of the benefits of a Pelican Salt Free Water Softener is that we do overtime help reduce the existing scale build up in pipes and faucets. The benefit is that we are extending the life of your appliances and providing you with good quality water with the good minerals still in it.
Pelican Customer Satisfaction Team
Reviewed Dec. 25, 2016
The staff from Pelican Water Systems were very professional. I like their products and I'm using it now. I live in South Carolina, so my water is not the greatest. With the system from Pelican, there's a big difference. The water is not as hard. It's a lot softer on your body. Their system is a good product.

Thank you for the compliment, we try and be professional in everything we do and it is good to know we are appreciated for it. It's great to hear that you have noticed a huge change in your water quality after installing your Pelican system.
Pelican Customer Satisfaction Team
Reviewed Dec. 25, 2016
We’re very happy with our Pelican water system. For the shower, the soap is more sudsier like soft water. It’s easier to shave, and the water definitely tastes better from the kitchen sink. I'm happy with it and recommend it.

Who doesn't like sudsier soap, we are so happy to hear your water quality has improved that your bathing experience has improved. Drinking better quality water from your own kitchen faucet will hopefully save you some $$$ now you don't need to buy so much bottled water.
Pelican Customer Satisfaction Team
Reviewed Dec. 24, 2016
I live in Oahu, Hawaii where we have very hard water that can do a lot of damage. I had neighbors who found someone to put in a system that was very expensive that needed to be maintained twice a year. Then when I saw Pelican Water's e-mail and I talked to their reps, their system seemed so easy to use and it wasn't salt. Pelican is filter and I love the idea.

We are pleased to hear that our Pelican Salt Free Softener is providing you with better quality water with an easy maintenance schedule.
Pelican Customer Satisfaction Team
Reviewed Dec. 23, 2016
I moved into a new community that has very hard water, and there were some concerns from previous homeowners about the appliances going through problems with the harsh water. So, I did some research, and since I wanted a salt-free system, Pelican fit the bill. I first went online, did some research and then I had a couple of questions so I called and had a conversation with a guy. I was concerned about the filtering element and if I could put an additional purifier downstream. The rep answered those questions. So, everything was good. I got the natural system for water softener. I installed the system myself. The owner's manual was nicely written. The instructions and the guidelines from the pamphlet were simple and easy to follow. Since the installation, I’ve been noticing that we have softer water in the shower and in the kitchen. It's not as harsh as it was when we first moved in. So far, our experience with Pelican has been great.

We are so glad you did your research and then spoke to one of our Water Specialists. Thank you for the compliments on our installation manuals and videos, many of our customers install our products themselves and we try and give as much quality information and support to make it an easy process.
Pelican Customer Satisfaction Team
Reviewed Dec. 21, 2016
I have a filter on my sink and on my shower, which I love. I had very dry sensitive skin and the shower filter really helped me a lot. However, this filter I was using got discontinued. So, I went on the internet to look for another brand and then I ended up with Pelican. Their website is easy to navigate and I was able to find the product that I need. There was enough information there including the price.
I'm terrible at mechanically putting things together, but installing it was very straight forward and easy to do. However, I don't think it works very well. My skin still is very dry when I take a shower with it. I even took it apart and put it back together thinking that maybe I missed something or I hadn't installed it correctly. I could definitely tell a difference when using my other shower filter, but this one doesn't work anywhere near as well. I thought it was the best one in the market because of the ratings, but I was very disappointed in the way it works.

Thank you for your review, we are sorry to hear that you don't think our shower filter is performing as well as it should be, they are designed and certified to remove up to 99% of chlorine. One of our team has reached out to you by phone to see if we can help resolve your issue.
Pelican Customer Satisfaction Team
Reviewed Dec. 20, 2016
I was looking for a water system because I had so many chemicals in my water. The water where I live is not of great quality. I didn't want the expense of having to drink bottled water or make coffee out of bottled water. I opted for the full house system from Pelican Water Systems even though I'm alone because I want just a separate system for one faucet or if I wanted to go with the complete house. It made more sense to me and it was more financially feasible. It's easy for me to get the filter replacement and easy for me to maintain. That was a big factor because I didn't want something that I couldn't change the filter on. The water taste much better and my coffee tastes great once the Pelican System was installed. I'm glad I don't have the flakiness on my skin that I used to have. I love my water system from Pelican. My experience has been exceptionally satisfactory.

We all love great tasting coffee in the morning and more and more people are realizing you need great water to make great coffee. We are so pleased to hear that the Pelican Filter System is giving you the water quality you want for drinking and bathing from every faucet in your home. We also like the fact you appreciate how easy the system is to maintain.
Pelican Customer Satisfaction Team
Reviewed Dec. 20, 2016
The Pelican Water System is a great and awesome system. I recommend it for everybody especially anybody who lives in the valley. I knew about Pelican Water Systems years and years ago and my neighbors have one of their systems which I actually have been taking care of and changing the filters. That's when I thought that I needed one and I went to Pelican's website. The website was pretty good. I got the three filter system which includes the reverse osmosis and water softener type. I also ordered an extra set of filters but I only received two out of the three and never received the other one.
Newman's water is really hard and it got so much sediment in it now. When I take towards the bottom of the well then turn the faucet on and put a glass of water, I can see the sediment settle at the bottom when I let the water sit down. But now, with the Pelican, there isn't. I grew up in this town and when I was growing up, the water was fine. I could drink it and it was fine. At present, it tastes gross and I wouldn't use it. But with Pelican, I can use it and it tastes fine again. It's awesome. I don't even need as much shampoo when I'm shampooing my hair. I'm really very satisfied with Pelican.

We are pleased to hear that we have dramtically improved the water in your home and can now bathe and drink with cleaner, healthier water. Also great to hear your expense on shampoo has been reduced as the "Pelican" water lathers much better.
Sorry about the part shipment of replacement filters, our records show that you spoke with one of our Customer Service team and they were able to ship them out to you.
Pelican Customer Satisfaction Team
Reviewed Dec. 19, 2016
My wife and I have been married for 43 years and every place we've been to, we had to have a water softener. My wife is allergic to salt and salt water, so I was looking for water softeners that did not use salt. I found out that Pelican had a good sale on so I talked to their rep, Keith, and he answered all my questions. I told him what I wanted and what I was looking for. Also what made me think more about their system was the price. It was listed at 46 and we got it for two. Then I got four extra filters because I figured that would last me a good while since I plan on changing it every two years, so I got 10 years of filters. It was sent through FedEx, and everything arrived undamaged and in good shape. Then Pelican gave me two people who would install the system.
From the day the system was installed, the water felt different and the soap lathered up more. There’s none of the slick feeling after a regular water softener filter that uses salt, although I don't mind it. But my wife says she could tell a big difference when she gets out of the shower. Within a week’s time, it even got better. In the first week, the system is cleaning some of the buildup out of the pipes removing iron and minerals, so when washing clothes, we don't get the hardiness and our washed clothes have improved 80%. We now get purer water so everything is cleaner, and feels and looks better. It also works using the same soap that we've always used. And the water tastes 100% better. I could use it for anything including tea or coffee. The no salt, no electricity and no flushing features of the system helped us out, too.
The system is compact and I would recommend it over any salt system. I would also recommend the carbon filter and the small filter instead of just having the water softener type because it can filter the water anytime especially that, nowadays, water is bad. The filters will make the water much better. We got the small filter with carbon and tank and they said that we didn’t need to do anything with the water softener tank. But the maintenance of the system was my concern, where the carbon filter has to be replaced after so many years and it can’t be replaced without replacing the whole tank. But then it says on the tank that if its seal is broken, the product is going to be void. I’m then wondering how to replace the carbon without replacing the tank. So I talked to the installer and he said they had a client that when it did come time to replace his tank, Pelican took the old tank and put a new one in.
Also, with our Pelican system, we don’t have to go in and flush out the pipes every year with either vinegar or descaling agent. Instead, I might have to do that every five years because it's almost 97% descaling all the time. Another thing is that they say the filter is good for six months to a year but I think we can go a year and a half to two years easy. Before, we've always had water softeners that have salt and we always got the reverse osmosis because the water softener salt does not give filtered water for drinking and it needs to have some other type of filter to do that. And this Pelican system has that and they said to change it every year. I changed it a year and a half but it didn't even look like it was used. There was no buildup or discoloration and we even used the filtered water for drinking and cooking.

Your carbon water filter will need the media changed in 5 years, its a simple process, you are simply emptying the "used carbon" from the tank and then replacing it with "nee carbon". When you are ready for this process please call or Technical Support Team and they will be happy to walk you through the simple steps.
Pelican Customer Satisfaction Team
PS: Congratulations on 43 years of marriage!
Reviewed Dec. 18, 2016
We live in a town that's suspected to have a high rate of neuroblastoma and it comes from the water. My wife and my oldest daughter were concerned about the water for their kids and for myself too. We told the Pelican Water Systems sales rep that both of our houses had septic systems and wanted a system that would give us assurance that we had good drinking water and not dangerously getting a lot of water into our septic systems. The whole house filter and the carbon filter with the installation kit went together perfectly. On the other hand, I had a leak with the RO system and that’s because I teed off of the line that goes to the dispensing faucet and ran it through the refrigerator freezer for the ice and the water. But other than that, it’s been a piece of cake. My daughter and her husband purchased a unit too.

So glad your new Pelican filtration system is performing to your needs. Regarding your RO installation and running the water to your refrigerator the following is our advice:
When taping a refrigerator off of the PRO-6 RO system, you will need to place a 3/8” “T” in the blue supply line after the post filter. You can then run a 3/8” line directly to the refrigerator (maximum 6 feet). Do not use any ¼” tubing to run this line, as it will cause a backpressure on the system, and will not function correctly.
Pelican Customer Satisfaction Team
Reviewed Dec. 18, 2016
We're having problems with the water softener because it was getting old and it needed a replacement. So, we talked to our plumber and he's recommended Pelican Water Systems. I went on to their website and found the product that I needed. It was easy to determine which system and their prices were clear, but the one we bought was not really explained that well. Though we asked so far about that and it was advised that it would be a good deal, though I thought it was cluttered. It's an osmosis system and the water is better when we have it. I just changed the filters the other day which was relatively easy and the taste of the water has been better. Overall, the system was good and I would recommend it.

We are pleased you have resolved your water quality issues and that the Pelican System is giving you drinkable water. If you ever need clarification on any of our products please don't hesitate to contact our Technical Service Team on 877-842-1635
Pelican Customer Satisfaction Team
Reviewed Dec. 17, 2016
Every time it rains here they would add more additives to the water and it would smell like you were going to a swimming pool. The odor and taste were terrible and that's all gone now. We've been in this house for eight years and have never been happy with the water here. So, when we finally got to a point where I said that we had to do something, we called one company who came out and did a survey and tested the water and gave us a price which was a little high. So, I started searching online for an alternative and came across a couple of different sites. Pelican had a good site. It was easy to go through. Most of my questions were answered before I talked to anybody to place the order.
Among the other companies I checked, Pelican was the one that really interested me the most because it was a salt-free one. I didn't want to have to worry about putting salt. I don't think it's good for your body to have all that salt-induced to the water. Pelican's rates seemed like a reasonable price solution and pretty much maintenance-free and that's when I settled on their product. The sales representative was fine. All the questions that I had brought up, he seemed to have an answer for, which solidified my choice on their product. We called the plumber to have it installed and they didn't seem to have much of a problem putting it together. They did it their own way, which was fine. I would recommend to anyone looking for a whole house system.

We are so happy you have finally got a solution to your bad water problem after 8 years! Many customers are moving away from the old technology salt softeners as they don't want the hassle of lugging the bags, the expense of purchasing salt every month, and ingesting high sodium levels everytime they take a drink of water. The Pelican Combo system eradicates all these problems and gives you a low maintenance product that produces safer, cleaner and healthier water.
Pelican Customer Satisfaction Team
Reviewed Dec. 16, 2016
My hair falls out a lot and my daughter has really dry skin. She has eczema sometimes that breaks out. I thought there was something that could help the situation. I went online and saw Pelican Water Systems. I bought two showers, the one with the wand, from them and I have it in both of my bathrooms. I like them. They are great and easy to use. You can feel the difference in the quality of the water. It doesn't leave your skin as dry and you don't smell all of the chlorine.

We are so glad our Shower Filter are helping you bathe more enjoyably, chlorine in your water not only smells bad but you absorb it through your skin so you get double the trouble. You should consider signing up for our WaterShield Auto Club as you can lock in price savings for the next 5 years on replacement filters and they are sent to you automatically.
Pelican Customer Satisfaction Team
Reviewed Dec. 16, 2016
Pelican Water is a great company to work with. What I read and liked about Pelican Water was that it doesn't backwash water, so there's no water waste. We have very hard water where I live, and I got interested in it. Eight years ago, I bought from them a filter-softener combo online. I had a couple of questions, and somebody through their chat answered me. The system is great. It works and is also easy to maintain. I also did my second water treatment system purchase in a different house since I'm getting the plumbing replaced.

Thank you for the feedback, we agree the fact that a Pelican Combo system doesn't waste water is good for the environment and your wallet. In California many cities and towns are now banning the old technology salt based softeners due to the water they waste and the additional concern they are putting salty water back into local the water supply.
Pelican Customer Satisfaction Team
Reviewed Dec. 15, 2016
I was looking for a whole house water purification system online for our new home since it was one of the issues that we were working at. We phoned Pelican Water Systems and placed the order, and they made sure I had the right sizing for what we were doing. The installer had installed a few of them before. He was very confident and he knew the systems both from installation and quality points of view. I’m very satisfied.

Product quality, efficient delivery and responsive service are key to our success. So glad to hear we met your expectations and that you are now benefitting from healthier, cleaner and safer water.
Pelican Customer Satisfaction Team
Reviewed Dec. 14, 2016
We purchased the three-cartridge sink and the shower from Pelican Water Systems. The show given by their rep was awesome. The water is excellent. I’ve lived all over the country and I’ve been on wells but there’s something in it that is so pleasant. I’m a very satisfied customer.

Good choice of products to address your water quality issues, our point of use products (drinking filters and showers) are a great way to get quality drinking and showering water. You can save money on your replacement filters by signing up for our WaterShield Autoship Club, locking in pricing for 5 years and ensuring you get your filters delivered when you need them.
Pelican Customer Satisfaction Team
Reviewed Dec. 14, 2016
We lived in Warrington, Florida for four years and I had a salt water system down there. A friend of mine in Tampa had the Pelican and we compared the two. I like the Pelican better and not having to add salt to it. I went with their 2000 system for my full bathrooms. I wanted to know how far apart I could put the two canisters because I put one on one side of the hot water heater and one on the other. The sales rep I talked to was extremely helpful and their people are excellent to deal with. I installed the system myself and it was extremely easy. Ever since I hooked it up, it's doing great.
The only problem I've got with Pelican is I don't have any way of checking the water to see how pure it is. Other than that, I'm extremely happy with Pelican. Now, all the chemical in the water is all gone. Before we started, the water had a bad taste but now, I drink a gallon of water a day at work so I just bring it in my little plastic jug and keep it cold.

Thanks for your feedback, so glad to hear your install went to plan and you are now enjoying safer, cleaner water in your home. Lugging salt backs and scheduling regular maintenance our now a thing of the past. Regarding the purity, the good minerals (calcium and magnesium) are still in your water they are just unable to create scale.
Pelican Customer Satisfaction Team
Reviewed Dec. 13, 2016
We're on a lake in Tennessee and we have well-water. We were having problems because of the amount of sediments and minerals in the water and we'd keep on changing the water heaters because the sediment and the minerals are very hard on it. Our plumber suggested we have our water tested 'cause we did not have a water softener here. We had it tested and found out there are tons of minerals in the water. Then he recommended Pelican because it's one of the best brands.
Having the Pelican water system is very effective in terms of clearing up our water problems and we don't have discolored water in the back of our toilets. The water tastes much better and it is softer which I can tell when I wash my hair and clothes. Pelican is very good about sending new filters which we found very effective. It's not something that we have to maintain other than have it replaced. It definitely does its job.

You did the right thing, if you have well water have it tested before you discuss what type of water filtration and/or softening system you need. Our Rapid 12 test system is ideal for quickly identifying the major problems that can be in well water. We are so glad you are enjoying safer, cleaner and healthier water and agin doing the right maintenance by ensuring you replace the sediment filters on a timely and regular basis.
Pelican Customer Satisfaction Team
Reviewed Dec. 12, 2016
I placed an order on 12/5. Your CS rep was very informative, answered all my questions and conveyed I would receive a tracking number on Tuesday when it shipped out FedEx ground and get my order by Friday 12/9. I was extremely clear during our conversation that I am allergic to fluoride and was unable to shower or use any water in my part of the state as the last safe water had been spiked with fluoride. I waited until Wednesday 12/7 before I phoned in to find out when my tracking number would be sent. I was then informed my order, promised on 12/9, would not arrive until after 12/14, I would need to arrange a delivery date which could take up to a week and I needed to do a 24 hr soak upon receipt. I again explained my allergy, lack of water etc and also asked why it seemed the 10% sale was not applied.
The response I received was "your order is on its way." No explanation, no "we're sorry we made a mistake" more along the lines of "it will be there late, deal with it" and no accountability for the price. I again explained why I bothered to get an approx. $2,000 filter this disabled Veteran could not afford and that my initial experience with Pelican was not going well. I received no response. I am in week two of no water and no response, by the time your filter makes it way to my home it will be three weeks.
Please explain to me why I should keep this filter and not return it, how Pelican will repair a relationship damage by quite a few misguided acts on the part of Pelican employees? I have absolutely no problem arranging for a loan, purchasing a different filter and returning this one. I have enough matters to deal with as a disabled veteran and do not need another. I question the validity of your product if Pelican has issues in such simple tasks as proper pricing and delivery.

Hello,
We are sorry to hear about incorrect information provided to you by the sales rep on your order. Your shipment went freight and not ground, which takes 5-7 business days to arrive.
You ordered on 12/5 and shipped on 12/7 which is our standard 48 hour ship window for freight. Your shipment arrived in your city with R&L yesterday on 12/14, which is within the 5 day transit window. They will be contacting you now to setup delivery. Your order will arrive long before 3 weeks. I understand that you expected 3 days based on what the sales rep told you and I apologize for that honest mistake on the reps part.
Our records show you had several conversions with Frank Capadona, Director of Technical Services and Customer Service Reps about your concerns and Frank addressed the mistake made by the sales rep. On several occasions you have yelled at or hung up on our reps who have tried to help you with delivery and installation questions.
Reviewing your order, you paid $1,661 for your filter, which had the 10% sale applied. That systems normal price is $1,846 with the install kit and filters you purchased.
I understand your frustration and am deeply sorry for the confusion on the delivery time frame for your order. We know that removing fluoride is important to you and we don't want to inconvenience you any further by not having the filter installed because you have lost confidence in our company. We are happy to take the system back for a full refund if you no longer want it.
Thank you for providing us the opportunity to make it right and we hope that we have been able to resolve your concerns.
Reviewed Dec. 12, 2016
A contractor installer who was doing work on my house told me about Pelican Water. We have hard water because of high levels of calcium and other deposits in the water system. We've had residue that spot car finishes and the appliances and clog hot water heaters and stuff. After installing the Pelican, our water now has a silkier and smoother feel to it. It also smells and tastes better.

We thank your contractor for giving you good advice, a Pelican salt free water softener are excellent for addressing the scale issues caused by calcium and magnesium in your water, and they are the ONLY system certified to reduce scale by 99.6%.
Pelican Customer Satisfaction Team
PS: Glad you are enjoying the taste of your water as well!
Reviewed Dec. 12, 2016
We have super hard water in Arizona and we need to have a water system or else we'll have all kinds of problems. The people we've talked to from Pelican were very responsive and very helpful. But it's unfortunate that they can't have an install price and someone that they dealt with for installation. They would have better luck in getting an installer.
We asked several times about the installation and they give you a list of people to install it. We got three bids that were all over the board. There were some for $1,700 and $850 and then one was $550. It was a nightmare getting it installed. We finally were able to find someone to install it and we got it installed yesterday afternoon. We thought we were saving a lot of money by buying it online and we ended up saving a little bit of money. We could've saved a lot of money if we knew from the get-go what the installation would have cost us. Everything was awesome except the installation part.

We are sorry that you had a problem selecting an installer in the AZ market, we are a little like a referral website in that we ask our customers to recommend installers who have done a good job at value for money, we then add them to our database. If you are happy with your installer please pass on his contact details and we can see if he would like to be added to our database.
Our hew how to installation video can be found hear: http://www.pelicanwater.com/water-filter-and-salt-free-softeners.php
So glad to hear you are now enjoying the benefits of the Pelican System
Pelican Customer Satisfaction Team
Reviewed Dec. 11, 2016
I purchased the whole house water softener from Pelican Water Systems a year ago. And then, I recently purchased some filters for it. I had no issues with their sales reps and all my interactions with them were A-pluses always.

Thank you for your business, we are pleased that the product is working as designed and that our follow up service meets you expectations.
Pelican Customer Satisfaction Team
Reviewed Dec. 10, 2016
I’m a water systems operator and I wanted to get rid of chlorination in my water because of dry and itchy skin. I went with Pelican Water Systems because I saw on the internet that they were a reputable company. I ordered my system online and their website was fine. I am thinking about purchasing one that goes underneath the sink, but it needs to have a mineralizer cartridge on it though at the very end of it but haven't quite decided yet. All in all, the system is working like it's supposed to.

Glad to hear you found our website easy to navigate and your found the product you needed. If you are looking for a drinking system that adds minerals back into the water, then our Pelican 6 Stage RO system should help.
Pelican Customer Satisfaction Team
Reviewed Dec. 10, 2016
We get a lot of sediment in Tucson and the water just tasted terrible. I didn’t even know about Pelican at that time. So I called up a plumbing company and a guy came out and he told me about it. And I put it in and I’ve been very happy with it. I got a whole home system. It’s got these two metal canisters that are side by side. Before, I could hardly even stand to brush my teeth with the water. We went out and bought a water cooler and all of our coffee and drinking water. But when I bought the water system, I can drink right out of the tap and the water’s very good.

We are so glad to hear we have improved the taste of your water in Tuscon, AZ. It must feel great to brush your team without the smell of chlorine from the water overpowering you. Drinking straight out of the tap has hopefull reduced the amount of money you are spending on bottled water.
Pelican Customer Satisfaction Team
Reviewed Dec. 9, 2016
I researched for a water system online as my wife has eczema and bought a shower filter from Pelican Water Systems. Their sales rep was good and positive. Since then my wife's back is better, and the system is going to make her skin feel better.

We are really proud of our shower filters, we do think they are the best on the market, so glad to hear that the quality of the water is helping make your wife's skin much healthier.
Pelican Customer Satisfaction Team
Reviewed Dec. 8, 2016
Our water supply is a little hard. We used to have a saltwater system softener, but it eventually went bad after 16 years, so I thought of getting another water softener and looked for one online. I had heard that there were water softeners that did not require salt, so I wanted to do a set up, and that's how I found Pelican Water. I had a lot of information about the water, so I simply went to the website and started reading more about the water softener, and read the comments from other people, and that's when we decided to buy the NS3 unit from Pelican. Since our Pelican system was installed, the water doesn't have that slimy feel that it used to have before. Furthermore, we've already noticed that our stainless steel dishwasher is starting to clean up a little bit and getting rid of some the haze from the particles, such as calcium, off of it.
About the only bad issue I had with the system is that the pipe threaded fittings were very difficult to seal. The Teflon tape was definitely no good and did not work at all. I had to put a pipe dope in there, especially in the filter. I was using PVC fittings and the female PVC fittings are a little flaky at best. But the male ones are usually very good and the filter required two one-inch males. They actually bottomed out in the socket out of the filter, before they could seal. So, there was no tapering in the threads to actually start to create a seal. The pipe threaded fittings needed a little change in the machining, because their machining is phenolic, and it's not like they're machining metal. But apart from that issue, the rest was very easy. Once I got those pipe threaded fittings sealed up, the system worked like a champ.

We are glad to hear you are noticing a difference in the quality of your water, moving from a old technology salt based softener to a salt free softener will certainly ensure you notice a marked difference in the feel and taste of the water. Sorry to hear about your pvc pipe fitting when undertaking the install, we do sell a installation kit with our point of entry systems that can simplfy and help standardise most of the install.
Pelican Customer Satisfaction Team
Reviewed Dec. 8, 2016
I live in Florida where we have very hard water. I went to Pelican's website to check their water systems after a lot of internet research. Their site is easy to navigate. They had a good sale price and I got one of their salt-free systems for three to four bathrooms. After we cleaned everything before installing it, we don't have the calcium buildup anymore. Now, the taste and the smell of the water have become different. My only knock on them is I don't think it's as easy as removing a little bit of pipe, hooking it up and it's good to go. But other than that, the system is straightforward to use and it's great. I've recommended them to a friend.

Thanks for the feedback, we are pleased to hear the Pelican combo system is addressing your water quality issues and that you are now enjoying safer, cleaner, water from every faucet in your home. Every installtion is different and we have added new how to install videos which are getting rave reviews from our customer base. You can always call our Technical Service Team who are available 6 days a week to ask a question to help make the install go smoother.
Pelican Customer Satisfaction Team
Reviewed Dec. 7, 2016
We had a water test done and found some bacteria in our water. I knew about the UV and RO systems and I ordered them from Pelican. I had to have a plumber come and install it since I bought it from somebody in Texas. I've observed that since getting the Pelican system installed, our Keurig coffee maker doesn't get any calcium buildup in it.

Who doesn't like good hot great tasting coffee in the morning, so glad to hear we have helped prevent the scale build up on your expensive coffee machine, by buying the UV you have added an extra layer of protection by ensuring 99.9% of the potential bacteria in your water are killed. Make sure you replace your UV lamp as recommended, you can ensure delivery and savings by signing up for our WaterShield AutoShip program.
Pelican Customer Satisfaction Team
Reviewed Dec. 7, 2016
I first heard about Pelican from a friend. When I called them, I told them exactly what I needed and got the full home water filter system. We still have iron in the water but it seems better and our skin isn't so dry. Overall, it's been a positive experience and we like it.

Firstly thanks to your friend for the referral, we hope they claimed their $50 reward under our Refer A Friend Program. Glad to hear we have addressed the iron in your water and that it is helping with the dryness in your skin.
Pelican Customer Satisfaction Team
Reviewed Dec. 6, 2016
It was about five years ago when I was looking for a whole house water filtration system. I searched the net and then my local area. There are a lot of systems out there that are fancy, with bells and whistles, and more complicated. There’s all that back flush but I didn’t want any of that. I wanted something very simple like Pelican.
I have a whole house carbon medium filter and then a water softener but it’s different. It doesn’t take out the minerals. It just breaks the mineral crystals down to smaller fragments and they don't tend to get stuck on our piping as much. It’s a one-time thing. It lasts for 30 years and there’s no additional work. I got a water treatment system because I got tired of the chlorine and then there were other things in the water like pesticides. Pelican does not remove everything but it removes the chlorine and a few other things. When I get out of the shower, my skin doesn’t feel like parchment. It’s a lot better. And my skin has become, over the years, softer without all that chlorine.
Pelican provides a good, no-nonsense product and it was a lot cheaper than the other systems. When people do the research, those other systems aren’t really much better and they’re more costly. Pelican can also offer an ultraviolet bacterial thing that they can add to it. They also make more sense - less water usage and I don’t have all this extra that increases the price with diminishing returns.

We are so pleased to hear that we have helped you improve your water quality issues. Its great that you appreciate the benefits for your personally but also the bigger environmental picture of not wasting water during the filtration and softening process, or adding salt brine back into the water supply. As you pointed out over the life of the system $ for $ a Pelican system is the best value for money on the market.
Pelican Customer Satisfaction Team
Reviewed Dec. 6, 2016
We all need water softeners in the area that I live and I didn’t want to use the salt one. So I was looking up different water softeners online and came across Pelican Water Systems. Their website was very straightforward and their pricing was clear to me. I got the water softener with a pre-filter and the main tank. It came really efficiently and fast. I’m in Washington state and Pelican Water System is in Florida, so that’s pretty far and the packaging was all in one piece. It’s not yet installed because I’m building a house. But I expect it to be good. So far our experience has been excellent. I’ve recommended that my friends check out the website.

Thanks for the review, our marketing team work really hard to make sure that our websiste is educational and informative as well as being safe and secure. Everyday we send water systems all over the USA and Canada from our Florida manufacturing facility so we are pleased to hear that it reached Washington State on time. Be sure to let us know how you water is tasting in the next few months.
Pelican Customer Satisfaction Team
Reviewed Dec. 5, 2016
I love the sales reps of Pelican Water. It was important for me to talk to them about fluorites and sizing of the whole house water. I had a bigger house before so I got the PC1000 which was for four to six bathrooms. But this last one I bought from them was small because I got a smaller house now. I bought a whole house water filter twice. I also had questions about the water softener and they were great.
Since having the Pelican system installed, our skin doesn't dry out as much, the water quality for drinking was much better than bottled water, so my kids drink directly from the tap water, and all of our laundry including towels are much softer. Also, my wife doesn't have to clean hardly at all the showers. There's not as much cleaning. Ice cubes and cooking are now much cleaner and better. The dishwasher doesn't muck up as much too. This is one of the two products that I've purchased in my life that I am extraordinarily thrilled way off the charts. In fact we just moved and the people who bought our house demanded to keep the original water filter. And when we moved to our new place, we ordered another filter and put it in because it's great. Their products are essential for us to have in our household.

We are so pleased to hear our Pelican Combo system provides you with the quality of water and the quality of life you and your family deserve. You made the right decision to take control of your water and are getting the benefits and savings from your investment. Thanks for being a 2 time customer.
Pelican Customer Satisfaction Team
Reviewed Dec. 3, 2016
I always had some kind of water filtration system in Texas so when I moved to Tennessee, I looked for one, too. I came across Pelican Water Treatment systems so I went online and ordered it. They are easy to work with. For a while, I had the one for the countertop kitchen and I still have the one for the shower. However, I can never get the shower hose that attaches to the filter to stop leaking so I stopped using it and just put a regular showerhead on it.

Glad to hear our water filters are working as designed. Sorry to hear that your shower hose is leaking, your product is covered under warranty so please contact us an we can send you a replacement shower hose for your filter.
Pelican Customer Satisfaction Team
Reviewed Dec. 2, 2016
The sales reps were courteous. They knew what they were talking about. We got a combo system. It’s got the light and two big filters. Since we had the Pelican system, the water is a lot better tasting. I recommend them. They were very pleasant and knowledgeable.

Our Team of Water Consultants will be "pleased as punch" to hear that they were knowledgable and courteous and recommended the product that meets your needs. Enjoy your better tasting water.
Pelican Customer Satisfaction Team
Reviewed Dec. 1, 2016
We bought a new home and it has very hard water which leaves a lot of spots. I searched online for "Water treatment systems," looked through several different options, looked at the ratings from other people, and then phoned Pelican Water Systems. The consultant was very wonderful. He asked how big our house was, what we were looking for, and what my concerns were, and then he made a recommendation based on all these factors. I ended up purchasing a water softener and a water purification system.
We've only had the system for a few months, but we're happy with it so far. I really like it. Since having the Pelican system installed, I find that my shower and tub are easier to clean. Furthermore, both my husband and I like the taste of treated water and also the softness of the water for washing and other uses. I really like that we don't have to worry about adding salt, especially since we're only in the house for half of the year. We go back and forth between two homes. We have a second home in Florida and I have a water treatment system there as well that's not Pelican. But had I known about Pelican when I got it, I probably would have gotten a Pelican system for that home, too.

Great to hear that you are enjoying your Pelican system, you are like so many of our customers who have had enough with lugging the salt bags and the regular maintenance required with the old technology salt based softeners. When you are ready to upgrade your Florida homes water systems please give us a call.
Pelican Customer Satisfaction Team
Reviewed Nov. 26, 2016
I came from Chicago and bought a house in Buffalo Junction, Virginia which is out in the woods. It's got well water and that was a concern for me. The water isn't bad, but it isn't up to par and we have a big problem with sediments and some minerals in the water 'cause we're out in the country. I discussed with somebody from Pelican and I sent them a test. They called me back and told me what I needed. They were very knowledgeable. The delivery was fast. I got a double system, the one cylinder system with the ultraviolet light and an under-sink four-stage water purifier. I'm very happy with the system and I like the water a lot better. Every year, the UV tube has to be replaced as it burns out and I'm on a prescription with that and with the canisters underneath the sink too.

Sounds like you found the perfect combination of Pelican products for your well wate. It is always worth undertaking a well test to understand the key issues with your well water. We don't believe that one product can fix all the problems with well water, which is why we offer a broad range of filtration products that address specific well water issues. Good idea signing up for our Watershield Club Autoship program you fix the price of your parts for 5 years and they get sent to you when you need them.
Pelican Customer Satisfaction Team
Reviewed Nov. 25, 2016
We've put a new well in but it kept coming back with bacteria in it. We finally got it cleaned up, but my wife didn't trust it. So we said we're going to go with Pelican. I called the rep and he ordered the water system. It has a regular and carbon filter and the light that kills bacteria. It's easy to hook up. I also bought the extra kit to tie it in. It's a faster way to connect it without having to double all the stuff myself and it worked out well.

You made a very smart move in buying the UV light sytem for your well water system. The enviroment around a well is constantly changing and your can't control when bacteria will enter the well water. To ensure your UV continues to kill the 99.9% bacteria in your water, make sure you purchase replacement lamps on an annual basis, the easiest way to do that is through our WaterShield Autoship program.
Pelican Customer Satisfaction Team
Reviewed Nov. 24, 2016
We needed a new system and I read people's feedback on Pelican Water Systems. I ordered the overall system online and it was shipped to us, then we got a plumber to install it. So far, it's been really good and we've enjoyed it. We now get more volume of water than what we had before. The Pelican system recharges the tank and filters that faster, so we get as much water as we need on a normal day.

Reading reviews is a great way to start and is why Pelican works with companies like Consumer Affairs so people can understand the water quality issues and how we provide products and services to meet those concerns. So glad to hear that your water has improved in quality and quantity.
Pelican Customer Satisfaction Team
Reviewed Nov. 23, 2016
We needed to replace our water softener and so I went online to learn more about prices and products. I contacted Pelican Water by email form. They didn't get back to me, until 2 weeks later. I purchased elsewhere. Now they call my home like predators. Serious, in the last 3 days they have called my home 6 times. I am three months past the time I asked them for sales information. When I called their customer service today to ask them to please stop calling my home, the representative told me that I didn't need to be so angry. Wouldn't you be angry if your phone kept ringing and the caller ID only said it was Tampa Florida? Also, I am on the Minnesota State's Do Not Call List. Here is a log of the last three days on my caller ID: 11/23- 11:38 am. 11/22- 4:56 pm. 11/22 11:12 am. 11/21 6:02 pm. 11/21 3:02pm. 11/21 11:53am.

We are sorry that you experienced this level of calls during our pre-black Friday sales activity. We are extremely diligent in scrubbing our database via the national DNC register as we are very aware of the sensitivity of this activity. We have again forwarded your telephone number to our outbound call team to ensure your name and number is removed from our call database. We apologize for any inconvenience we have caused you.
Pelican Customer Satisfaction Team
Reviewed Nov. 23, 2016
Our water is really hard so I looked on the internet and got Pelican Water Systems. I bought the system for the whole house. I have had it for years now and it has been great. I'm happy with the product and the price. When I got the system refurbished, they were really helpful.

So glad you are a long time Pelican customer who is getting great results from your water softener and filtration system and great customer support from our Technical Service Team.
Pelican Customer Satisfaction Team
Reviewed Nov. 21, 2016
Easy installation. Product seems to operate smoothly. The 5 foot wand is a very handy piece for cleaning the shower. Haven't had the shower head long enough to see if it will help the cleanliness of the shower. Wife says the shower head is much better.

Thanks for the review, our shower filters in our opinion are the best on the market, and now that we have launched our chrome version we expect even more customers to buy them to address the excess chlorine in the water.
Pelican Customer Satisfaction Team
Reviewed Nov. 14, 2016
The shipment was fast! Instructions to set up were very clear and easy to follow! I like your product! I was concerned about replacing the filters but it seems easy to do. That is something I wanted in a water filter.

Thanks we work hard to provide fast delivery, changing the filter for the first time can be a little bit intimidating but our user instructions and new videos are helping explain this easy maintenance procedure.
Pelican Customer Satisfaction Team
Reviewed Nov. 11, 2016
The water that I have in my house is very hard. I needed to get it softened, and the Pelican system did that. The water also had an awful smell, but now it tastes like Polar Springs to me. Their website was easy to maneuver through, and talking with the technical support team was excellent. I had some questions, and every time I called the technical support area, they were very knowledgeable and talked me through the process. When I called up their number, the fellow I spoke with was very knowledgeable with regard to what I was talking about. He recommended what he thought I wanted and I had already made my decision as to what I wanted, and we both zeroed in on the same thing, which was the size of the system. I got the 2000 system. With it, the water goes through the initial filter, the charcoal filter, the water softener filter, and then into the house. It's been an excellent experience, and I have already recommended them.

Great to hear that our Website and Water Speciliast team were able to help you choose the correct system for your home. You picked up on a key point which is to ensure you buy a system that can cope with not only the size of your home but also the number of appliances that you have that consume water.
Pelican Customer Satisfaction Team.
Reviewed Nov. 6, 2016
I was changing a faucet that had a different style that went right on it. We bought a different faucet with a pulldown sprayer and I couldn’t use it anymore, so I had to see what else was available. I went online looking for water purifiers and Pelican Water came up as one. I reviewed it and saw good reviews about it, and it looked to be what I needed. The water system is great and my wife loves it. It works fine and it’s unobtrusive because we have the under-the-counter one that nobody sees that it’s even there which is nice.
After I installed the Pelican system, the pressure in my faucet was not there. I got in touch with somebody at their technical place and did one of those online chats. After we discussed everything, we determined that my faucet was clogged. I had turned the water off and then back on, some sediment got in the filter of the main faucet and that was slowing down the pressure. We figured out what was wrong which was good, and they were definitely helpful.

So glad we had a product that met your specific kitchen requirements, with the amount of new kitchen faucets available on the market today choosing an undercounter drinking system is a good way to go.
Happy to hear our customer service team were able to "talk" you through the clogged faucet problem, we are proud of our Tech Service team.
Pelican Customer Satisfaction Team
Reviewed Nov. 5, 2016
The water we have where we live is drawn from wells and we were uncomfortable with it because it had odor and taste. So I did my research and did it all online. Pelican's website was extremely easy to navigate. Since having the Pelican system installed, there's no more water odor and the water tastes much better. Other than it was great for the expenditure and the equipment, it was a very pleasant experience.

Our website is full of great advice on the problems with well water and how to address them, we are delighted to hear that you specified the system yourself and its now providing great tasting water.
Pelican Customer Satisfaction Team
Reviewed Nov. 4, 2016
We built a house and a well, and the water smelled like sulfur gas. We got an online link for Pelican Water, looked at it, and ended up buying their system. It’s expensive, but it works well. We had a problem recently with it which turned out to be my fault but the guys were very helpful in getting it fixed. We have to go on and do a preventive maintenance every few months and had a few issues with that and put our washer someplace for safety. We just put it back off until the system leaked. But it’s all good now and once we understood the system, it's fairly easy. We had a wonderful experience with them.

Taking control of your well water is a project, but we are so glad that you chose Pelican Water as the provider of your system. Our Technical Service Team are available 6 days a week to help you maintain your system, also check back to our website as we are always adding "how to" videos to help customers look after thier systems.
Pelican Customer Satisfaction Team
Reviewed Nov. 3, 2016
I had hard water and wanted to do something about it. So, we got a water softener and got a filter from Pelican Water Systems. I discussed everything with the salesman and he did a great job discussing all the different systems with me and finding me something that I certainly needed. Our experience with Pelican Water couldn’t have been any easier. The system got here the very next day so it was a pleasant surprise. There’s a significant difference in the taste of the water. We’re really happy with it.

Thanks for the feedback, our Sales Team (Water Specialists) are some of the best in the industry and are their to provide advice on the system that best fits your homes water quality issues.
Pelican Customer Satisfaction Team
Reviewed Nov. 2, 2016
I had concerns with hard water. The sales consultant I talked to was knowledgeable. He understood what I was going through and gave good feedback on what I should be looking for. He listened to what I had to say, explained hard water, how the system works, and what I needed. Their website was easy to navigate and pretty self-explanatory. I purchased the Pelican Water salt-free softener system and I've had better water since having the system.

Great to hear we are addressing the hard water in your home, our DVGW Salt Free Softener is the best product on the market and as you know we back it up with a lifetime performance gaurantee. Our Sales Professionals are passionate about what they do and are always excited to help a customer address their water quality issues.
Pelican Customer Satisfaction Team
Reviewed Oct. 28, 2016
I moved into a new house and the water tasted horrible, even the filtered water from the refrigerator, so I went online looking for somebody that could put in a water filter. I saw Pelican and called them and they were able to do this. I spoke with a lady who seemed very knowledgeable and recommended the product that seems to be working now. I purchased the one that I have under the kitchen sink that uses oxygen. What I like is that they send me the filters every six months which is a great reminder to change it. And every 18 months they send me an extra big filter, the expensive one. I religiously wait for that and then I put them in and it's continued to work very well. It's been working the same all the way since I've had it and I noticed that the water tastes great.
The only problem I had was I couldn't find anybody who would install it. Luckily, I had a friend who had those skills and he installed it for me. He thought the installation was simple because I have that hole that I needed in my sink to put the thing through because if that weren't there, it would have been hard. Pelican recommended somebody in my area and they said they'd call me back, and they never did. It was too small a job for them. But once it's been installed it's been wonderful. I hope they stay in business long enough to keep sending me their filters 'cause I don't know where else I'd buy them.

Moving into a new house is always a good time to address your major water concern and we are pleased that your under counter drinking system is performing to your expectations.
Our list of authorized installers is growing every month, but we are sorry to hear that the one we recommended didn't consider your install a big enough job, we will make sure moving forward to ask our installers to be prepared to work on under counter drinking filters.
Regarding us being here to service your future filter sales, don't worry Pelican Water is one of the fastest growing Companies in the water filtration industry due to our value of great products and outstanding customer service. We plan to be around to make sure you have safer, cleaner water for many years to come.
Pelican Customer Satisfaction Team
Reviewed Oct. 27, 2016
I’m on a well and I wanted to get something that can make the crust go away and get rid of the hardness in the water. Pelican Water Systems was one of my options when I did an internet search for water softeners. I did a whole lot of research on my own before I dug into it and I had some water test done so I knew what the percentages were. I talked to one of the Pelican reps who helped me narrow down which one of the systems was right and the best. Once I figured that out, I went on and I ordered online and that was not a problem at all. It was easy to point, click, and pick the system I wanted and add two parts. That’s been about four years ago and I got the one that gets rid of the calcium.
The system was easy to install and it’s done exactly what it’s supposed to do. It's a single tank that’s filled with pellets and the calcium converges to something that will flow through instead of hanging up and building up. The little white powder that builds up wipes off like any other siltstone that should get in a normal bathroom or kitchen. It definitely did what I needed it to do and I don’t have to deal with the salt. It gets clean water.
Recently, I added a different pre-filter since I wanted to get rid of some of the sediment and not feed all that back through the system. I ordered online again, but I first called Pelican Water Systems and talked to one of the reps. They helped me figure out which one of the pre-filters I needed and it works like a charm. This pre-filter wasn't available when I bought the first one. The new pre-fiIter has a valve at the bottom and I can flush the filter contents out so I can take it all apart and change the element. It's been well worth it because it helps reduce the frequent changes and save a lot of hassle. The main filter should last about six months and with the pre-filter it could still hold and fill up within three or four months. I’d definitely recommend Pelican.

You have done a great job, researching the best products and Company to service well water is a tricky job, getting your water tested is a great first step in really identifying the problem(s).
Our Water Consultants are some of the best in the industry in helping customers understand the products that are needed to address specific well water problems and we are pleased to hear that on more than one occasion we have been able to help you improve your water quality.
Pelican Customer Satisfaction Team
Reviewed Oct. 26, 2016
We moved to Tucson, which got lousy water. I then bought online a whole house filter and water softener from Pelican Water. I installed it and the Pelican part was very easy while the house plumbing part was not so much. Since having the system installed, the water is better and tastes a little better. Our system is not Reverse Osmosis or Salt System. The Salt System is the best but it got problems so, we didn't go that way.

We hope you are enjoying your new life in Tucson, many people find our products easy to install and maintain and we are happy to hear that you are one of the thousands of customers who choose a Pelican system for that very reason.
Pelican Customer Satisfaction Team
Reviewed Oct. 25, 2016
We have well water and it had chloroform in it and high levels of sediment. The sales consultant from Pelican Water was very easy to work with. He told me to do our water test and then we went through the results. They put together a system that is specific to the results of my test done. One of their staff blueprinted a nice drawing for installation for us. My husband's an engineer so he was able to take that drawing and install it the system. The drawing made the installation a whole lot easier because the person who did it was involved with the lining system. He didn't charge us to do that. I'm sure there was a lot of time involved in having to draw that out for our house and our system.
The delivery was a little bit challenging because we live in the country. The installation took a lot of time but I don't know if that's anything that could've been avoided. It's a pretty complex system to put in. I don't think he could've made it any easier than that was. The only difference now is its absence in micro-organisms. I had the water retested and the pH is now at 7 like it's supposed to be. Before it was acidic. I was very pleased with the experience. I like them.

You are correct putting together a well water system can be complex due to the many issues relating to chemicals and bacteria that is in the water. Getting a well water test done is really the first step you should take. we are pleased to hear that our Water Consultant was able to deliver a system that addresses the major issues that concerned you.
Thank you for your business and your feedback.
Pelican Customer Service Team
Reviewed Oct. 20, 2016
I wanted a treatment system that did not require salt and I bought a Pelican water system, which has three filters. It got a carbon filter and another filter. It's a well water solutions system and it’s for the whole house. Since using it, water tastes better and the shower feels good. Pelican has been great. It was easy to navigate their website too and when I've ordered stuff, it arrived exactly when it was supposed to. I can't ask for much better.

Thank you for your feedback, more consumers who have well water are talking to us, they like our quick and easy well water test and then the follow up knowledge of our Water Specialists. Make sure you continue to test your well water regularly as external factors can change the chemistry of the water quite quickly
Pelican Customer Satisfaction Team
Reviewed Oct. 14, 2016
We got some water information test back from another company and we didn't trust them. We always wanted to make sure that we had something done with our water. We thought we'd go through Pelican Water and see how their company was like, and then we talked to our daughter and she liked their company. We had them test our water and it came out really good. They came out very honest, not compared to the last person we talked to who said our water would kill us.
Purchasing was very easy. I tried to do some research beforehand so it was a little confusing for me because I didn't know a lot. The Pelican Water website was fine when I went through it and checked it. We ended up buying the filter for the smell and it's fantastic. We have a sulfur smell, which isn't a big deal but I didn't like it anymore. Our water also came out dirty, which I didn't want. Now the smell is gone and I can tell the difference through the four years we've used it without any filters. My toilets are cleaned after two weeks and they're still clean. It's not something I needed but I love what's happening with our water so far.
The bad experience we had was the best thing because it made it a better experience. It took my husband three weekends to get everything put together. He was frustrated 'cause we went to plug in the last thing and the bulb didn't work. So, I got a hold of Pelican Water and within the next morning, they contacted us and sent us a new bulb. I bought the UV bulb, we put it in and it worked.

We couldn't agree more with you, doing your research on your water quality issues and looking at the options to address your major concerns is the correct way to make a decision on the brand of water filtration you are going to choose.
As you will know UV Bulbs can be very sensitive but we are happy to hear that our Technical Service Team were able to handle your request fast and efficiently.
Pelican Customer Satisfaction Team
Reviewed Sept. 29, 2016
I had another water softener/filter, one on top of the other and I wanted to get rid of the softener but in order to do that, I had to get rid of the whole system. They were too high to replace their unit. So I started researching. There's a lot of good information on Pelican's website and I ended up getting the system for the whole house that's a combination of filter and water conditioner. I'm still having a few spots on my chrome faucets but they told me that's the way it is with the water conditioner as opposed to the water softener. I'm not complaining, just saying that's what I'm seeing. I didn't want something that had to regenerate and the softeners have to regenerate.

Thank you for the feedback, we appreciate your comments on the few spots you see, as we outline on our website the good mineral calcium is still in the water but unable to scale, I am sure you are finding it easy to wipe the few spots you expereince away during your regular cleaning activity.
Pelican Customer Satisafction Team
Reviewed Sept. 28, 2016
I had this water review from our municipality, and the quality has gone down. So I thought, "Yeah, I better change that. My health could be affected." I got Pelican Water's whole house filtration and the soft water filter. It's working pretty good. I noticed the ice cubes are clear and the taste of the water has improved. The only detriment is I have is their choice of delivery. It was FedEx. I went online and there it was. It's been ready since the day before I had an appointment with a plumber to begin the installation. And it's online again, and they wanted to know when and I said they loaded it on the truck about 7:00 in the morning, so obviously, it should be here. Well, it didn't get here by then. I started looking for it at 2:30, 3:30, 4:30, and 5:30. Finally, I had my dinner. I looked at it a little after 6:30, and there it was on the porch.

We are sorry our shipping partner in your area made you wait on your delivery, we continue to work with them and the other big national player to see how we can improve the accuracy of our delivery. We would always recommend arranging your installation at least 72 hours after the delivery date as you really should soak the carbon water filter for at least 48 hours for maximum operating performance.
Pelican Customer Satisfaction Team
Reviewed Sept. 27, 2016
I’m older and it was hard to get a 40-pound bag of salt in my current conditioner. I got Pelican's salt-free water softener and it's working fine. I've also ordered filters through their website and I had no problems doing it. However, I didn’t get the lather that I was getting with the regular water softener.

We hear this so often that customers are tired of buying and lugging salt to maintain good water in their home. The lather will not be as much as the salt softener generated as the good minerals are still in the water, but I am sure you are really enjoying the taste of the water.
Pelican Customer SatisfactionTeam
Reviewed Sept. 26, 2016
We have a very hard water supply here. We got with Pelican and their sales rep was knowledgeable and very attentive to the call. It’s been very pleasant to work with everybody. When we order things, we get in a good amount of time and not really had any problems with that at all. We got the whole house water softener and filter. We also got a new shower surround and we are not getting up the build up like we had before. Things such as appliances don’t seem to be as affected by the water.

So glad to hear that our customer service and products meet your expectations, investing in new appliances and fixtures in your home is expensive and you made a wise choice purchase a water filtration system to protect them.
Pelican Customer Service Team
Reviewed Sept. 25, 2016
We have a little hard water here where we live and it makes our skin dry during winter. So we were looking for a water softener and my wife came across Pelican online and got it. Then we had our local contractor do the installation. The system we purchased no longer needs to be plugged in and don't need salt in it. We've only had it in a month, but it's doing all right and we like it.

Think of the money you are also saving not paying for electricity, bags of salt and wasted water, we are so please you have joined the happy Pelican Customer Club!
Pelican Customer Satisfaction Team
Reviewed Sept. 24, 2016
My old water softener broke and I went online and searched for water systems. Pelican Water had a system that was not salt so that was the driving force. I'm getting older and I didn't want to haul a three-pound bag of salt anymore. The salespeople were awesome. I got four different persons while I was getting the things set up and they were all very helpful and knowledgeable. I got the WF6 which is a whole house system--the softener, the chlorine thing, the iron remover and there is one that has three tanks in a chlorine processor, and I had to get a separation unit also. Now I can use my water in my coffee maker. I don't have brown stains in my toilet and I can drink my water out of my faucet. I could also buy a dishwasher if I wanted to.

We are so happy you chose a Pelican Water Ssytem to replace the 'old technology" salt softener, as you are on a well you made a wise choice in ensuring that you got the correct water treatment for your specific water quality issues. Our Sales Team are thrilled to hear that they helped you take control of your water. Enjoy your coffee as today is National Coffee Day!
Pelican Customer Satisfaction Team
Reviewed Sept. 23, 2016
I bought a new house and it was on a well so I purchased a Pelican system through my contractor. I had four tanks and a UV installed, which was a lot of money and equipment but it's a good system so I now have clean, high-quality water. We have a nice ice machine inside the house and the ice is outstanding. The plumber purchased the products from Pelican, but he didn't have any experience with them so I ended up having to call Pelican's customer service and getting them to recommend somebody to help me once it got installed. It's not hard to install, but the hard part is setting it up and getting the right mixture of chlorine and making sure the setting is all correct and in the right maintenance routine. They should certify the installation companies since not everyone can install the system right. Pelican's customer service people are outstanding.

Yes setting up well water systems are far more complex than water filtration systems for city water, we continually are looking for plumbers to work with nationwide and we like your idea of certificationwhich we have in some areas of the country. Please keep checking in with our website as we continue to add more "how to" videos for maintaining well system components.
Pelican Customer Satisfaction Team
Reviewed Sept. 22, 2016
I got a whole house ultraviolet cleaning system from Pelican. It passed the state testing for the well water, so that means it works. Everything seemed to be pretty good so far. However, it's hard to figure out some of the different styles while navigating their website.

Good choice of a Pelican UV system, we do recommend these with most well water systems as you can never be sure when your well water chemistry can be changed by external sources outside your control. Remember to sign up for Watershield for your replacement lamps and sleeves, its the best value and it ensures you get you Pelican parts on time.
Thanks for the feedback on our website, our design team continue to look at ways to make our information easier to find and understand.
Pelican Customer Satisfaction Team
Reviewed Sept. 20, 2016
The home I just purchased had an existing water filtration system from Pelican so I called in to order replacement filters and other things. The sales rep helped me out with it and then a week later, I got it in the mail. I spent a few minutes looking at the type of product that I needed on their website, which was user-friendly. We don’t have a water softener, so that’s what we ordered to supplement the filtration system. Our big deal here in Nevada is hard water, so hopefully that will change things.

So glad we could help you expand your Pelican system to now include our salt free softener. Now you have your home and your family protected.
Pelican Customer Satisfaction Team
Reviewed Sept. 19, 2016
I was moving from Maryland to San Antonio where they have hard water so I was looking for a system that would soften the water yet at the same time, not be salt based. I’ve had Pelican for a year now and I’m very happy with the system. Patrick was the sales rep and he was very good and helpful. He was able to answer all of my questions and address all of the issues that I had. Their website was also very easy to navigate.

Patrick will be delighted to see such praise, he is one of the best water specialists we have here at Pelican and sounds like he got you the system you need in Texas.
Pelican Customer Satisfaction Team
Reviewed Sept. 17, 2016
When I brushed my teeth before, I could taste the chlorine in the water. I wanted to get some filter that would take the chlorine out of the shower water, so I bought a shower head filter from Pelican online. Navigating their website was very easy. Now when I take a shower or use the drinking water, I don’t smell the chlorine in the water. Everything is a lot cleaner. I would definitely recommend the shower filter to anybody.

Nobody likes chlorine in the water they drink or shower in, congratulations on your purchase of a Pelican Shower filter we think we have one of the best on the market.
Pelican Customer Satisfaction Team
Reviewed Sept. 16, 2016
We have a lot of iron in our water. Also, we had a salt pipe before and they’d last so long. We heard about Pelican and my son also had their water system, so we got it, too. It's over 2 grand. It has three filters which include a charcoal filter. The P-filter leaks around the gasket and every once in a while, it’ll get water on the floor. I changed it and now, it’s all right. When I want to know something, I go to their website to find the phone number to call and talk to someone. Since getting Pelican, there's been quite a difference in our water. We're happy with it.

Great review, our Technical Service team take great pride in providing fast, effcient customer support, check back into our website as we continue to add more "how to videos"
Pelican Customer Satisfaction Team
Reviewed Sept. 15, 2016
I have a well and the water quality was not what I wanted it to be. I purchased the whole house system from Pelican over the phone and the rep was helpful. He sent me some information and I went from there. There was no hope that I could install it myself and I had a plumber to assist me. I didn't even take it out of the box and I let him install it. Now the water is drinkable.

Thanks for the feedback, well water can be tricky so we are happy to hear we helped you get the best system for your home. Glad you found a plumber to do the install, we have a list of plumbers nationwide who can help with the install.
Pelican Customer Satisfaction Team
Reviewed Sept. 14, 2016
We had dirty water. I searched the web then I found Pelican and purchased the Pelican PC600 over the phone. We got the whole house filtered, and it was a carbon filter as opposed to salt. The water is clearer and it tastes better now. There's no muddy water in the wash. I got it working.

Good to hear that the muddy water is now clean and drinkable, dont forget to change your big blue prefilter regularly(every 6-9 months) it helps the carbon filter maintain its performance.
Pelican Customer Satisfaction Team
Reviewed Sept. 13, 2016
Our house had a Pelican Water salt-free system installed. I needed the in-house sediment filters and the replacement carbon rocks, but I wasn't sure what system I had when I looked on their website. It is expensive so I wanted to make sure that I was getting the right stuff. So I gave them a call the guy I talked to was very professional and accommodating. I wasn't quite sure how complicated some of the work was and he gave me a thorough run down and answered some of my basic questions as far as how often I needed to do some of these filter swaps. The water quality has been better and the calcium build up definitely comes off. So overall, my experience with them has been good.

Nice to hear that our Technical Service Team helped you work through your replacement filter change over. Our TST are available 6 days a week to help customer with technical and maintenance questions.
Pelican Customer Satisfaction Team
Reviewed Sept. 12, 2016
I checked out the different water softener companies online and read articles because of the build-up around my faucets and pipes. I have extremely hard water here. I got my Pelican conditioner and water softener combination online and it was very easy. When I had a question there was a number to call and they helped me right away. Since the installation, the system is really doing a good job. Already there's less water spots on glass and the dishwasher. I have a stainless steel line dishwasher and all the build-up is disappearing and almost completely gone. In the shower heads, the build-up is going away too. Besides the water taste great. They also have a list of preferred installers and they are wonderful.

Sounds like you are beginning to see the full benefit of your Pelican system, enjoy your water and the benefit of extending the life of your appliances.
Pelican Customer Satisfaction Team
Reviewed Sept. 11, 2016
I've got a tankless water heater and tankless boilers which require filtered water. So, I was looking for a water filter or a water treatment system. Otherwise, it's more maintenance for me. I went online, which was pretty simple to do, and happened to bump into Pelican Water Systems. Since having this system installed, I don't have to do maintenance on my water systems. I can drink water off the fountain. It's awesome. The only thing that's a pain in the butt is when I'm changing the media. I've got to wait about a week to actually get the full pressure. Other than that, the system is great.

Great job maintaing your system over the years , here is a quick tip to help avoid the wait on getting full pressure after your 5 year carbon media change. Simply soak the new carbon in the tank for 72 hours in bypass, then flush the system prior to putting it back online. That will reduce your down time while getting the new media ready for use.
Pelican Customer Satisfaction Team
Reviewed Sept. 10, 2016
When I went to take a shower at one time, my water was yellow, so I did a research about water treatment systems. I ordered the system online at Pelican Water, and it was so easy to navigate their website. I got a water filter and their water conditioner. Since having the system installed, the water is clean and every time I change the preliminary filter, I see what I removed from the water that I was supposed to be showering with. I would recommend them.

Good to hear your Pelican Combo system is doing a great job for you, you are also doing a great job monitoring the pre filter as it does a great job preventing sediment and debris from entering your homes water supply.
Pelican Customer Satisfaction Team
Reviewed Sept. 9, 2016
I got online and started looking at different water systems. I looked at how Pelican was rated and saw the reviews, and I wanted one. I had two different systems before and they both died on me. I thought it'd be a lot better if Pelican worked, and I found out it was. Navigating their website wasn't difficult at all. Now my water is nice and soft. I can lather up with soap when I take a shower. Also, my dishes aren't white anymore. The water system takes the calcium out somehow. So, it's a nice drink of the water and a good filter on it. I'd recommend it to anybody. One guy wanted a water softener but he said he didn't want a salty one, which I had before and so I told him about Pelican and said that it works.

Thank You for your feedback, our DVGW certification helps us provide the best performing salt free softener on the market today. Hope you continue to enjoy the water in your home.
Pelican Customer Satisfaction Team
Reviewed Sept. 7, 2016
I did my own research online for a water treatment for our hard water. I ordered a salt-free water softening system from Pelican Water, and it was very easy. It took about two weeks to be delivered. It has softened up the water considerably, and I'm happy with it.

Good to hear you did your research and decided on a Pelican system, not all Salt Free Softners are the same and nobody has our NaturSoft media.
Pelican Customer Satisfaction Team
Reviewed Aug. 29, 2016
The customer service was phenomenal. I was treated with the utmost respect. They are an excellent example of how companies should treat customers. I really appreciated the excellent customer care and would highly recommend them to anyone. The installer was highly professional. He did a thorough job. He was great at explaining everything we needed know. He was very respectful and timely. Excellent work. It's almost maintenance-free. Very easy to take care of. I got all the information needed when it was installed. It is a great product and I have nothing negative to say at all. Great, great value.
Pentair Water Solutions (previously Pelican Water) Company Information
- Company Name:
- Pentair Water Solutions
- Company Type:
- Public
- Year Founded:
- 1966
- Formerly Named:
- Pelican Water
- Address:
- 2361 Mason Ave, Suite 100
- City:
- Daytona Beach
- State/Province:
- FL
- Postal Code:
- 32117
- Country:
- United States
- Website:
- www.pentair.com
