Pentair Water Solutions (previously Pelican Water) Reviews

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Edited by: Jon Bortin

About Pentair Water Solutions (previously Pelican Water)

Pentair Water Solutions provides residential water treatment services designed to make a home healthier, starting from the ground up. Its services are available throughout your property, including water supply and disposal, softening and filtration, and even pool and spa water treatment. Services start with a consultation with a local water expert and are backed by a 60-day guarantee.

Pros
  • Local expertise
  • Variety of services
  • Upfront product pricing
  • 60-day guarantee
Cons
  • No free testing

Pentair Water Solutions (previously Pelican Water) Reviews

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    Page 4 Reviews 240 - 440
    Verified purchase
    Installation & SetupStaff

    Reviewed Jan. 23, 2019

    We had lousy water and decided to have the Pelican water system for iron installed. Our water has been significantly better since. Also, the reps we talked with were helpful and our interaction with them was good.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We are pleased to hear that you are happy with the service you received as well as the water is significantly better since installing the Pelican System.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 23, 2019

    I've been through three water softeners in 25 years and I've had enough of them. My family members have complained about the salty taste in the water sometimes and I figured that there has got to be a better way. I searched for water systems online and Pelican Water Systems came up. I knew what I wanted, so I contacted their customer service and placed an order. The people I dealt with were great. The service was quick and my order arrived in a timely manner and without damage. It was easy to assemble and put together. The water system is wonderful and I've noticed a difference with our water since having it. People should check out Pelican's system and take advantage of it.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We are so pleased to hear the water is wonderful and you have noticed a difference with our water since having it. Also, we are pleased you were happy with the service our Water Specialist gave you, they are trained to understand water quality problems and then work with clients to recommend a system that best meets your needs.

    Pelican Customer Satisfaction Team

    Verified purchase

    Reviewed Jan. 22, 2019

    We live in the desert and we have super hard water. I was looking for something that would make it a little bit more comfortable after showering as I have eczema. I did an online search, came across Pelican Water Systems and found something that would work. The online ordering process was super simple - it was just a matter of figuring out the right style for our bathroom. I did the installation of the shower filter myself and then I sent in the form for the automatic renewal and refills that come every six months.

    It's been two months since I got the shower filter and so far, my experience has been good. The biggest change that I have observed since having the filter was that I do not feel completely dried out after getting out of the shower. With hard water, your hair stays knotted even if you're using a conditioner. But with the filtering, my hair has been a lot easier to manage. I've recommended Pelican to a few people already.

    Thanks for your vote!
    Verified purchase

    Reviewed Jan. 22, 2019

    When we moved into our house, I have white hair but within one week, my hair turned orange. It was really bad and that was from all the rust in our water. The water tasted and smelled bad as well. Also, the toilets were ruined and the tanks were full of rust. I couldn't get the rust out of the bathtub so I ended up stripping all the finish by using super harsh cleaners.

    We got the $6,000 Pelican system which includes the whole house filter and an iron filter. Then, right after we had the system put in, all our dishes were cloudy and there was something in the water that made it stick to our dishes and we couldn't get it off. So, they installed the Tannin water filter. Also, when we didn't have the filters, we had to come out, fill with bleach, change the filter and put in the salt and we had to do all that with our gross water. Now, although I'm not used to it, I have to be on top of changing the filter better.

    The water has been great since although we still have a few issues from time to time as the water level changes. My hair is a little on the yellower side now, but not orange anymore and that's good. We also don't have any rust on anything although there is a little bit that runs down the toilet but the rust is dissolving in there and cleaning up. We're really happy with the progress of the water and I will recommend Pelican.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for your feedback, doing research on the best system to treat well water is definitely worth your time and effort. At Pelican we have a large portfolio of products that can address many problems relating to color, taste and odor found in well water. We even provide a rapid 12 water test that is available across the USA.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & Setup

    Reviewed Jan. 21, 2019

    I've always had a water softener so I just wanted one. The reps from Pelican Water Systems came in and installed it. And since having the softener, our water has been nice and soft, and the water tasted good. Overall, I had a very good experience with Pelican and I'd definitely recommend them.

    Thanks for your vote!
    Verified purchase
    Installation & SetupStaff

    Reviewed Jan. 21, 2019

    There was a lot of bad stuff in the city water such as chlorine and fluoride. I moved in from the country so I could immediately smell the difference from the chlorine coming into the water, then into the house. I searched online looking for some alternatives and saw Pelican Water. They had some good ratings and seemed to have more stuff that can be taken out of the water. I called in and got a Pelican rep on the phone. His name is Kyle and he was awesome. I can't always believe salespeople, but he seemed genuine. He was just telling me the benefits of the product and he knew his stuff. I double checked some of the stuff that he told me and he was right.

    I got the water softener, the whole house purifier, and the reverse osmosis. We did the installation ourselves and it was easy. I had a friend come over and helped me. We were able to do it decently between the YouTube videos and the directions, so it wasn’t too bad to install it. That was a plus. We had to do a little shopping at Menards, but for the most part, the pieces were all there.

    Thanks for your vote!
    Verified purchase

    Reviewed Jan. 20, 2019

    Due to my blood lab work, the doctor was concerned with my chlorine intake. I bought a showerhead from Pelican Water Systems for the chlorine. I just picked something out online, which was easy. When I messed up on an order, they were able to fix it for me. Everything was fine with Pelican. Now, my lab work came out completely clean of chlorine.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)
    We are so pleased to hear that your water quality is much better and the chlorine is gone. Excess chlorine in city water is an increasing problem we help address every day. Very nice to hear you found our website easy to use.

    Now that you have your shower filter, you may want to sign up for our Water Shield Auto-Ship Club that automatically will send you your replacement shower filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & SetupStaff

    Reviewed Jan. 19, 2019

    I own a plumbing company and I had a customer who had a well. They needed a well water system to make their water softer and filtered. They wanted a Pelican system and we were requested that we put it in. I went on Pelican’s website first and I did not have difficulties as it is well put together. Then, when I found out what I needed, I did a phone call and I talked to a sales rep. He gave me all the information that I needed about it. He told me what system would work best for what I had and he followed up. He also made sure that we were getting the right equipment and that everything came in correctly and that the installation went great. My customer has the system for three months now and they say it works really well for what they needed. They enjoy and love it.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for your review, we are pleased you were happy with the service our water specialist gave you, they are trained to understand water quality problems and then work with clients to recommend a system that best meets your needs.

    Pelican Customer Satisfaction Team

    Verified purchase
    PriceStaff

    Reviewed Jan. 18, 2019

    I took a chance ordering Pelican's water system. I bought the first one to get rid of the chlorine then I added the water softeners deal to it. Pelican's salesman gave me a big old pitch about how their system would soften the water and get rid of the hard water, but so far, it's not doing what I thought it was gonna do. I still get rings around my commode, my sink, and everything else. And when you take a shower, the soap is supposed to be real soapy but it's not.

    Also, I have a brand-new refrigerator, which is a Samsung that has a water filter on it, but the ice is still not clear. It's real milky. Pelican's rep said that the refrigerator is freezing too fast but I don’t see how that could be. I talked to Pelican about my problems a couple of times but I couldn't get anything out of them. They just told me that the system should be doing its job and that if I didn't like it, I should send it back. But it cost me $1,000 to have a plumber come out here and plum these things to put it up. So, it would also cost me to take it all out and send the thing back. It's not worth it. If I take it out, I'll just throw it in the dumpster and order a salt system.

    Somebody told me that I need two of the softeners systems instead of that one but I can't afford to buy another one to add to it. I paid $1,300 for this one and if Pelican wants to send me another one, they can that but I'm not gonna pay for it. So, I'm up a creek without a paddle. I'm dissatisfied and I wouldn’t recommend Pelican.

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    Verified purchase
    Installation & Setup

    Reviewed Jan. 18, 2019

    I was looking at systems online because I wasn't really happy with my water system. I was using the RainSoft system with the salt pellets but my water tasted salty and I didn't like that. I was also still having hard water build-up on my pipes and on my spigots outside. I think the softener system wasn't working properly. One of the tanks was out and I didn't even know it. I wanted to see what else was out there and I wanted something salt-free so when I ran across Pelican, I was really excited at the thought that they didn't use salt pellets. I purchased the combo system for the whole house system and now, I don't taste the salt anymore in drinking out of the tap. When I first got the system installed, the water smelled fresher and felt cleaner. That, of course, went away but you can notice it when you first change it over. And still, I'm happy with it.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for the review. We often hear that the old technology salt systems are costly and troublesome to maintain, so we are so please after research and talking to our water specialists you decided to go with a Pelican System.

    Pelican Customer Satisfaction Team

    Rondll increased rating by 4 stars.
    Sales & Marketing
    After a positive interaction with Pentair Water Solutions (previously Pelican Water), Rondll increased their star rating on Feb. 1, 2019.

    Updated review: Feb. 1, 2019

    Update. A Pelican representative contacted me almost immediately after I placed my review. He worked with me to try and resolve the issues I was having. He was more than willing to help me to make sure I was satisfied. Thank you sir for your response and willingness to listen and help in whatever way you can. I have to tell everyone that this company has great A1 customer service. Thank you again for your assistance.

    Original Review: Jan. 17, 2019

    I would steer clear of this product if you have hard water. I have had the system for 9 months now and everything the water touches turns white and scaly. Horrible. If my appliances look like this on outside wonder what looks like on inner parts... The advertising is misleading that it “softens” the water, not. I want to rip this out. Trash it. I want a salted system.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 17, 2019

    I live in Arizona, and the water out here is absolutely horrible. The water is so bad that the lady that I live with got kidney stones from it. She was in the hospital for almost a week and ended up getting stents in her kidney. So, when I got out, the first thing I did was talk to plumbers, and they all told me there was no such thing as a saltless water conditioner. I didn't give up and I kept poking around. I looked at Pelican and talked to them over the phone. They told me all about it and guaranteed that it would do the work of a water conditioner and it was the right fit. It has been wonderful. The water is as good as salt water but there's no salt and when you take a shower, your body feels cleansed. So, we’re happy with it. I have recommended it to anybody that I thought was interested.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We appreciate your positive feedback. Congrats on selecting one of our most popular systems (Filter/Softener Combo). So glad to hear the water is as good as salt water but there's no salt and when you take a shower, your body feels cleansed.

    You may want to sign up for our Water Shield Auto-Ship Club that automatically will send you your replacement filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Jan. 17, 2019

    I was looking for three-stage water filters, googled that and Pelican Water came up. I researched their website and I liked what I saw. They had good reviews as well. So I called and made the order directly from them. I had a problem with one of the filters so I hired a plumber to hook it up. He may not have hooked it up correctly. I had another plumber come in and check the way it was hooked up. He said it was hooked up wrong. But the company sent me out another one. They have great customer care and I appreciate them taking care of us. I’ve also been really pleased with the taste of the water. I like the fact that I can buy it quickly online, and they have a better price point. I didn’t wanna spend over $400 and I spent less than 200. Their filters are lower if you continuously have them ship you a restock on the filter every six months so it was really a good deal.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 16, 2019

    We are in Arizona, and we had a salt-based water softener that failed. In the course of the plumber responding to the repair, he told me that it was beyond repair and he mentioned saltless systems. I researched it and me and my friend decided almost in the same day to buy a unit. We were concerned about the use of salts and its reintroduction back into the ecosystem and on our bodies. Since we had to replace our units and we didn’t know how old they were, it was a good time to research saltless systems and Pelican Water Systems came up. I did it all online and then I called as I was getting ready to place the order after reading all the reviews.

    The sales rep was helpful in guiding me through the online process. I bought a water softener and it was shipped so I could do a self-install but I ended up using our plumber to put it in because we had a little bit of a tighter fit. So, we used some brass and copper to make the turns that couldn't be made with a normal flex pipe. Since then, we don’t have a slippery feeling in the shower like you would with a salt system which was fine.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for the review. So pleased that your water no longer has the slippery feel. We often hear that the old technology salt systems are costly and troublesome to maintain, so we are so please after research and talking to our Water Specialist you decided to go with a Pelican System.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceInstallation & SetupPriceStaff

    Reviewed Jan. 16, 2019

    My brother-in-law outside of Nashville has a Pelican System. We had moved from Ocala, Florida to Dandridge, Tennessee and we built a house here, and unfortunately, the water quality here is horrible. It’s very hard and it’s not good for anything. I thought my brother-in-law had told me about Culligan, so I called up Culligan, but it’s a salt system and I did not want it. The Culligan system is around $68,000. Then, he said that his system was called Pelican. I called Lowe’s at first to get the system, but they wanted six to eight weeks to get it and they wanted to charge me with a big tax on it, so my brother-in-law said, “Why don’t you just call Pelican direct? They have some specials on it. You can probably buy it directly.”

    I called Pelican and ordered the system over the phone, and I got it within three days. I talked to one of their sales reps and he was very charismatic, very informative, and very knowledgeable. He was very kind and he helped me out. He followed up with me and called me back to make sure I received the system. He was a good salesman and he did his job well. Pelican got a good staff there. He also sent my brother-in-law a three-pack of something filters for his Pelican System, which he loved.

    I got the whole house filtration system and the water softening system, so I got the two tanks and I got the small filter that goes with it also. I had a handyman do the installation of it. Pelican got a great product and it’s really nice. I let other people know about it and the people that bought my house are actually putting a system there in Florida. As far as the quality of the water, it is outstanding. There are three people in my area building houses and I had mentioned on my Facebook about Pelican's system and what success I’ve had with it and how good it is, and that it’s a saltless system. I raved about everything.

    They had asked me about my system, so I forwarded them Pelican's website, so they can go on there. I think that they are putting systems in their brand-new houses. I told them to mention my name if they can when they talk to Pelican, so they would know where they got the referral from. It’s really a quality system and I am very happy with it. I’m very pro their system. It does what it’s supposed to do. I actually did a water test on it after it was installed and it was a way incredible improvement.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We appreciate your positive feedback. Congrats on selecting one of our most popular systems (Filter/Softener Combo). We are so pleased to hear that the water quality is outstanding.

    Pelican Customer Satisfaction Team

    Verified purchase

    Reviewed Jan. 15, 2019

    We recently bought a house without soft water but we prefer soft water. It was easy enough to order our Pelican Water system through the internet and it was delivered just fine. It was easy to put in and I had no problems doing it myself. The water has been better than what it was. We’re not using as much soap and the water rinses cleaner in the shower. We’re happy with our Pelican Water system.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Working through our website and buying online and is a great way to do your research and then select your product. So glad to hear you are not using as much soap and the water rinses cleaner in the shower.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed Jan. 15, 2019

    I had some issues with the water smell, and I had some rust and calcium buildup on a lot of my fixtures in the house. I was looking for a water filtration company and while I was looking online, Pelican happened to pop up. I worked with one specific guy that helped me identify some of the issues. I purchased just a sampling kit. One of the reasons was because they offered a credit for the sample. If you bought or purchased the filter system through them, they would credit you to whatever you spent on the test kit. And so, once I had the results from my test, I had a representative call me to explain to me what they saw on the sample, and it didn’t really line up as much as some of the issues I was having. And so, I took pictures of it and sent it to him, and then we discussed it again, and that’s how I ended up buying the right filter for my home.

    The rep was really helpful and he spent as much time with me as I needed. I stayed on the phone with him one day for 45 minutes asking questions, trying to understand why it was best fit, if that was the only solution, and so on and so forth. I have his email as well because he helped me purchase everything. My mom lives about a mile from me and has the same issues. So, I purchased the exact same system for her and I did it through him. And then, even today, I emailed him about some issues I was having over the weekend with the smell in my water, to see if it was something I needed to adjust on the filtration side, and he very promptly emailed me back and asked questions, and helped me to resolve the issue.

    I've got two different systems. Because of the level of hardness in the water, I needed a salt-based softener. So, I have a whole house softener system that I purchased from Pelican. And then, because I purchased a salt-based softener, I had to install an under the sink reverse osmosis filter for drinking water and water to cook with. That was why I purchased two different filters.

    The setup and installation were fairly simple. I was able to get it done in a few hours on my own. The biggest issue I had with my water was really around my clothing. And so, that was really the driver. My faucets were a little bit frustrating, but it was something I was able to live with without it being a huge ordeal. But what happened when I washed my clothes, because of the hardness of the water, it was like the soap wouldn’t penetrate the water and clean my clothes. So, the instant I would sweat, my clothes would get a very sour smell. Since I've had my Pelican system, my clothes smell clean, and it's a drastic difference. It's much better. I would definitely recommend Pelican.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We are pleased to hear since installation of your Pelican system, your clothes smell clean, and it's a drastic difference. Its always a good idea to get your water tested, Pelican offers a rapid water test kit for just $99.00 which is refundable against a future purchase of a Pelican system.

    Pelican Customer Satisfaction Team

    Verified purchase
    Staff

    Reviewed Jan. 14, 2019

    I used Pelican Water Systems in my other home that I had built and I put the system in myself, which was very easy to do if the house built is all plumbed in for a water softener. My water softener is one that you don’t have to add anything to it. It's a closed system and I have a pre-filter on the system as well as the charcoal filter. In my current home, I put the system in and I just recharged the charcoal filter after around five years, and it was around 250 bucks. I'm quite pleased with the system. It was very easy to do, to maintain and to plumb into my home system. If you're somewhat handy and you're not afraid to get into it, then you could do it yourself.

    The representatives from Pelican were very easy to deal with. I had questions in regards to the white residue. With the water softener, you're gonna have a white residue with a salt added to and I had white residue, which is what is in the water softener to make the water soft. It is not harmful to the body. You just got to scrub it off in the shower and that would be the only downfall I see with the system. I also had other water softeners, just like three homes ago that used salt pellets, and we were constantly putting salt pellets in there, but then we were constantly putting salt in our body too, and I didn’t like that aspect of it, so I went to Pelican Water. It is a charcoal filter plus water softener that I have. I change the pre-filter quarterly because I just got to do it.

    I hooked the charcoal system up and I didn’t have to worry about it, and that's the convenience of it. And when I recharged the charcoal filter after five years, what I took out and what I put in looked the same and I could have gone longer. The only thing that I touch is the pre-filter and I change it depending on the water that we are getting into our main system or coming into our house. We are not storing on a monthly basis and buying salt pellets to do our water softener. It's within the system and it lasts forever. I don’t have to recharge. It's there and it's amazing.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thanks for being a long time Pelican customer and for your review. So pleased to hear that the system is amazing. Our Carbon whole house filters do last for 5 years and then a simple carbon change and you are ready for another 5 years of better than bottled filtered water.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Jan. 13, 2019

    Our neighborhood did well testing and found that most of the wells in our area are contaminated with bacteria. I discussed my water quality concerns with the Pelican consultant and he recommended a system after sending him my water report. He was very helpful, responsive, and he got back to me right away. I bought an in-house full house water system. It has a pre-filter, a carbon filter, a non-salt conditioner, and then a UV filter. I also bought a reverse osmosis unit for my kitchen tap. I installed the system myself after watching it on YouTube. And since having the system, the water is easier on the skin. It also has a crisper taste to it. In addition, all of our appliances seem to be running better with the calcification coming out of them. The Pelican system is good stuff. The price is good and I couldn't believe how quickly it got here as well.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)
    Thank you for the review. Finding bacteria in your water can be a scary experience, so we are pleased to hear that you bought a UV system to compliment your Reverse Osmosis system. So glad to hear that now since having the system, the water is easier on the skin and also has a crisper taste to it.

    With an RO System and a UV System, you should consider signing up for our Water Shield Auto ship program that sends you replacement filters and bulbs when you need them at discounted prices.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed Jan. 13, 2019

    I heard that there is good and bad fluoride added to the water and that there is a lot of both put in the water from the units of both sides just to clean it. So, I wanted to get a product that would remove some of the fluoride and Pelican has a whole home system as well as the fluoride remover. I tried their home water purifying system at home and I had it hooked up about five years ago. Pelican just filled the supplies but they did not do any of the installation or the service. I did everything through their website and it was self-explanatory. It was easy to use and they promptly got the product out to me. They are very good. People are looking for better water and that there would be a lot of people that would be actually doing the service end of it, but Pelican made it easy and it is a very simple system. They encouraged people to do it themselves and there was not much work with me contacting the reps and I would have called if I had any issues.

    I was really happy with the quality of water at first when I moved into my place. It improved a great deal and after having it for a couple of years, I purchased the replacement media and did it myself because I couldn’t find a plumber who knew how to reset the system. I followed their online videos and did a DIY. It worked out great and now, it's up and running again and it's fantastic. I've tested my water before and after and now, I have water that’s the highest quality. It's better than all of the bottled waters.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We are so pleased to hear you have tested your water before and after and now you have water that’s the highest quality and even better than bottled water. Thanks for being a long time Pelican customer and for your review. Our Carbon whole house filters do last for 5 years and then a simple carbon change and you are ready for another 5 years of better than bottled water.

    Pelican Customer Satisfaction Team

    Verified purchase

    Reviewed Jan. 12, 2019

    My water was leaving a lot of white residue behind and using the chemical wasn't good for us. I bought a showerhead from Pelican Water System and installed it. Thus far, my wife has said that her hair seems to feel a little softer. Also our water doesn't leave white residue on the showerhead.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for the response, we are so pleased you like your Pelican shower filter, we have said it often but we do believe we make the best shower filter on the market. To help you ensure you change your filter on time you may want to consider signing up for our Water Shield auto ship program.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 12, 2019

    We wanted our home water to be pure so we looked at water treatment systems. I saw the Pelican System on Lowe’s website. And I went to Lowe’s to inquire about it. They were gonna sell me a salt-based system where I had to put a lot of salt in the tank. I didn’t know too much about Pelican and so I called Pelican directly, and that’s when I got way more information that was really helpful. The salesman was very helpful and responsive. I ended up purchasing the demineralization system and the water purifier system. So far, my clothes feel much cleaner when I'm washing them. And although I still have some black moldy-looking stuff coming through, it turned out to be removable with demineralized water and a brush. Overall, I'm very happy with Pelican.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We appreciate your positive feedback. Congrats on selecting one of our most popular systems (Filter/Softener Combo). So glad to hear that you are very happy with Pelican system as well as the service that we provided. You may want to consider signing up for our Water Shield Auto-Ship Club that automatically will send you your replacement filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & SetupStaff

    Reviewed Jan. 11, 2019

    We had some contamination and we also had a very high level of minerals. My plumber told me about Pelican Water Systems and how it would treat our water and get rid of the problems we were having. I consulted with Pelican online. I sent them my water analysis through email. They looked at it and told me what I needed. Thereafter, I bought a water system from them online and it was very easy to do. I installed it myself and though there were some things that made mine maybe a little bit more difficult, but they helped me out with it online. Having the system has affected our water immensely.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for the review. We are so pleased to hear the system has affected your water immensely. Its always a good idea to get your water tested, Pelican offers a rapid water test kit for just $99.00 which is refundable against a future purchase of a Pelican system.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & SetupStaff

    Reviewed Jan. 11, 2019

    I was on a trip where I met a friend of a friend whose house was for sale. We looked at it and he had a Pelican Water system in his basement. He told us all about it and that they haven't experienced any bad problems once they installed it. We began researching about getting a water treatment system since we were planning to relocate to our current residence and the water is known to be less than desirable there. When I discussed my concerns with the Pelican sales consultant, I did it online.

    Since I knew that I needed an entire house system for a two-story house, we bought the system a whole year in advance before we installed it. And then, a short time after we've installed it, we got the UV system added and it's been doing great ever since. Other than that, we added a 16-inch piping system that switches back and forth up to the surface line. That acts as the heat sink and there’s no leak to it as well. We have recommended Pelican several times. In fact, the person that we recommended it to bought one.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We appreciate your positive feedback. Congrats on selecting one of our most popular systems (Filter/Softener Combo with UV). You may want to consider signing up for our Water Shield Auto-Ship Club that automatically will send you your replacement UV Lamps/Sleeves, when you need them at a special discounted price. Thank you for recommending Pelican.

    Pelican Customer Satisfaction Team

    Verified purchase

    Reviewed Jan. 10, 2019

    The system in the house we bought had Pelican Water brand of filter. I ended up buying some replacement filters through them. When I went onto the website, it was easy to figure out exactly the right filter. There were a lot of different combinations. I bought a set of them with the right O-ring. I was able to find it, order it, and no problem. I put in the pre-filter into the water system. The old one that came out was dirty, the new one that went in was clean, and I haven't looked at it since I put it in. But everything's been good so far with it.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We are so pleased to hear that you found our website easy to use and that you are satisfied with our products as well as the service you received.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & SetupStaff

    Reviewed Jan. 9, 2019

    Pelican is a good company and their water filter is fine. I had concerns with the water and I purchased the product online. Everybody was good to deal with. They did what they said they were gonna do and everything arrived on time. I had a plumber do the installation and everything does good now. The water seems to be fine so the product filtered out what it said it was supposed to filter out. The water tastes different so everything's good.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We are so pleased to hear that you are satisfied with our products as well as the service you received. We love doing what we say we will do.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed Jan. 9, 2019

    I was tired of putting money into my salt soft water system. Every year, I had to pay somebody to come. And I had the RO system. I’m a health nut and I don’t drink dead water. And so, the more I researched, the more I realized I’d like the soft water but I didn’t want salt anymore. So, I started doing research, and I found Pelican. I found that Home Depot carried them, which made me feel really comfortable with the name. So, I went with the top system they had, and it covered all my bases. I got a house filter, a salt-free soft tank, the UV filter, and a prefilter.

    The people at Pelican were incredible. They told me that I should probably think about buying the installation kit that came with all the stainless steel piping, and that really made the job so much easier. Plus, they made suggestions like using SharkBite instead of trying to solder everything. I put it in myself. And then while I was involved in it, I had a few problems. And I called them, and they walked me through the whole thing.

    Since having our system installed, I don’t feel slimy anymore like I used to with saltwater. Overall, everything that I’ve found that I’ve noticed different are positive. I’m still getting the same kind of lather from my soaps. It works good in the kitchen, like in drain kit. I don’t have to have special under the sink stuff. I don’t have to replace the UV once a year, and I won’t have to worry about the major tank for five or six years. I don’t have the annual $150 worth of filters, too. It changed my whole water life.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We appreciate your positive feedback. Congrats on selecting one of our most popular systems (Filter/Softener Combo with UV). Very nice to hear It changed your whole water life.

    You may want to sign up for our Water Shield Auto-Ship Club that automatically will send you your replacement UV Lamps/Sleeves when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 8, 2019

    I rent a condo in Palm Springs and the water is always an issue. I ordered the Pelican system online the first time and it was very simple. It was also here in Palm Springs on the third day and this came from Florida. Then my handyman friend installed it for me. It took five minutes and was a piece of cake. The Pelican system I have is for my showerhead and my shower, and I’ve noticed the difference with my skin and my hair. I liked the system so well. I kept telling my friends about it. I was getting another system and because I was ordering it for someone else, I felt it was easier to call the company and it worked out well. I talked to two different individuals and they were both extremely helpful. I jokingly said I should be working for Pelican and they said that since I sold more of the system, I could get some sound money for it.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear that you have noticed a difference in your skin now that you are using a Pelican shower filter. Chlorine can be very aggressive to the skin as well as digesting when you drink.

    Now that you have your shower filter and are happy with the water quality you may want to sign up for our Water Shields Auto Ship Club that automatically will send you your replacement shower filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase
    PriceStaff

    Reviewed Jan. 7, 2019

    I was doing research through the internet on whole house water softeners and filtration systems for the house here in Florida because the water quality is bad and we were concerned with the hardness of the water and the smell and taste of it. Pelican Water Systems ended up as one of the choices. The rep said that they have a two-tank system where the first tank takes out the chemicals out of the water and the second one puts the water through the softener. So, the softener is to unbind the chemicals with the molecules in the water so that the hardness is taken away.

    The sales guy said that the installation was something that I could do myself. However, since you're tying it into the main that comes into the house, that was not something that I could do easily. So, I had to have it professionally done and it cost me more than I thought. If anything is a downside to having a whole house system put in, it's the cost of the plumbing.

    We’re seasonal in Florida and the rep said that the system should be good for six years but they should have indicators on their tanks as to when the media needs to be changed rather than using a simple time scale. I looked at their competitor, Aquasana, which was half the cost but you need to change the first primary filter every 12 months months. Pelican is a little costlier but I got mine on a god deal and I would recommend other people to go with Pelican if they were not as price-conscious. Also, you don’t need to flush the Pelican system which is great. Since having it, there is some difference in the softness of the water and we are now confident to rinse vegetables and food as well as cook with the water. The water quality has been improved and it was a good investment for us.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We appreciate your positive feedback. Congrats on selecting one of our most popular systems (Filter/Softener Combo). So glad to hear the water quality has improved and it was a good investment.

    You may want to consider signing up for our Water Shield Auto-Ship Club that automatically will send you your replacement filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Customer ServicePrice

    Reviewed Jan. 6, 2019

    We bought a whole house salt-free softener and filtration system back in May 2018. It was supposed to help remove any bacteria, along with reducing any scaling in our water. By August, we were still seeing scaling on pots & pans, along with scaling on the toilets. I contacted Pelican, only to be told that it was normal for it to "take a while" to start reducing the scaling.

    Another few months went by with no change. I sent more emails and was ignored for a while. Then, Patrick with Pelican replied to tell me that I should consider an R/O unit for our kitchen sink. And, that the only way to reduce scaling on the toilets was to get a salt-based softener. Which would work also for the dishwasher, as the R/O unit would not work. I asked what it would cost to swap the existing unit out with a salt-based softener and after a few weeks, finally got a reply of $1499.00. I have already spent nearly $3000 for the original units and this is ridiculous with them wanting me to spend another $1500 to get what we originally asked for. I am ready to toss the entire units out and call Culligan or another company to get a unit that works.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thanks for the review, we understand that we have now contacted and are currently in the process of resolving the issue you had. Thank you for your patience with us and for continuing to provide us with the feedback we need to be a better Company every day.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServicePrice

    Reviewed Jan. 6, 2019

    All local water treatment companies in my area don’t know what they’re doing. I researched the internet and Pelican was not necessarily the best in the industry, but it’s up there in the top 15%. Their overall performance, specifications, reviews, and listening as to what’s the best in the industry was what me choose them. Since switching to Pelican, the quality of water has been better all around. First off, I didn’t wanna use salt for water softening. The taste of the water is much better.

    I've been with the company since 2009 and there have been a couple of negatives I experienced, the biggest one being that my pH neutralizer unit was shipped with essentially nothing but sand in the container, instead of being parts of only 1/3 sand at the bottom and then 2/3 calcite at the top. But I called and I showed them what I had. I took the sample, took a picture, sent that out, and they immediately gave me special instructions. They sent me five bags of calcite which would last me about 15 years so ever since then, it has been working fine.

    I hope they make sure that the documentation is explicitly correct. There are some holes here and there and those kinds of holes typically arise because of having multiple people doing documentation and sometimes, one hand doesn’t know what the other hand is doing. Basically, it's to standardize the quality of the documentation a little bit better. But then, Pelican is one of the better systems out there for the cost. You can pay three times as much and get some improvement.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for the review. We are so pleased to hear that the taste of the water is much better and our overall performance, specifications, reviews, and listening as to what’s the best in the industry won you over.

    Pelican Customer Satisfaction Team

    Verified purchase
    Staff

    Reviewed Jan. 6, 2019

    I bought a new house and I knew I wanted a whole house system. I did not want to do a water softener filter system, so I was looking for something very easy to operate. I’ve been very happy with Pelican. We’ve had it four months already and it seems to be working just great. I don’t have any calcium build-up and the soap scum, and the water quality tastes good. So, I’m a happy camper. The representatives have always been wonderful and very helpful. What they told me they would do, they did and within the timeframe of doing it. They answered questions quickly and professionally. I needed some help finding out how to have it installed. They had a list of plumbers, and the plumber I picked from that list was phenomenal, the golden rule of plumbing. I recommend Pelican to everybody I can. Buy one, it is a good deal.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thanks for the review. So glad to hear you very happy camper with Pelican and you don’t have any calcium build-up or soap scum, and the water quality tastes good. Thank you for the referrals.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & SetupPriceStaff

    Reviewed Jan. 5, 2019

    We have pretty hard water in this area and people have had just the regular salt water softeners and they're tired of hauling salts. I've had a kidney transplant and I'm not supposed to drink tap water, so we were having to haul bottled water all the time and it was becoming an expensive chore. I was researching water conditioning systems on the internet and Pelican was one of the systems that were most talked about. The Pelican reps were very helpful and knowledgeable about the area, and they knew what they were talking about.

    I purchased the whole house system with the filtering, conditioning and the ultraviolet. I had it installed by a plumber that Pelican recommended and they were excellent. I also had them do a couple of other projects, including installing a new water heater, at the same time. They were two guys and they were here all day. We live in a mobile home and they had to run piping through a wall from our outside service. It was a fairly complicated plumbing routing, but they really took their time and did it right. We are really happy with the installation and I'm glad we did it.

    The Pelican system seems to do as advertised and now the water tastes great. We really notice the difference in our hair when we shower, and the dishwasher doesn’t get all gritty like it used to. We surely save by not having to go to the store every couple of weeks and fill the trunk up with lots of bottled water. In addition, the shower, the sink and the dishwasher are not getting caked with minerals anymore. Our experience with Pelican has been very good and I've recommended them to people.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We appreciate your positive feedback. Congrats on selecting one of our most popular systems (Filter/Softener Combo with UV).

    You may want to sign up for our Water Shield Auto-Ship Club that automatically will send you your replacement UV Lamps/Sleeves when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase

    Reviewed Jan. 4, 2019

    I have always had the type of salt-water system wherein I add salt. With the Pelican Water System, I don’t have to add salt. You just have to change out the filters every five years. So this is a lot easier. When I bought the system from Pelican Water online, I already did all the research so I knew exactly what I wanted. I got a reverse osmosis system which I installed myself. Other than that, when a filter had cracked, they sent me a brand new one. We live on a small island in Hawaii where our water system is hard and it got a lot of stuff in it. I got a pH meter so I can check the water and their system really filters out the particles. Pelican is a very good company. I would highly recommend them. In fact, if mine ever gets broken, I'd buy another one from Pelican.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for the review. We are so pleased to hear you like your Pelican System. Working through our website and buying online and is a great way to do your research and then select your product. Our marketing team will be so happy to hear you found the experience positive.

    Pelican Customer Satisfaction Team

    Verified purchase

    Reviewed Jan. 4, 2019

    Our plumber recommended Pelican. They wanted to purify the water coming into the house and we got a saltless system for drinking water. The water is much cleaner now.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We appreciate your positive feedback and are so pleased to hear that you are satisfied with our products and the water is much cleaner now.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 3, 2019

    With the water at my house being so hard you have to cut it with a hacksaw, I looked for a filter system on the internet and found Pelican. I called the company and talked to a salesperson who explained all the details for it, and I was convinced that that was what I needed. Now, the whole system is working really well and the quality of my water is much different, big time.

    Before I got the water system, my faucets were clogging up all the time with the crystallized calcium. I was having to replace faucets every year. I have one of those tanks with water heaters that crystallizes the calcium, which then flows down through the pipes and clogs all the sinks. With the Pelican system now, it traps and then catch them all. I just had to change the filters a week or two ago and I dumped at least two cups of crystallized calcium out of the filter. Recently, however, I had an issue with a filter missing an O-ring, so I had leakage. I called up their customer service and they sent one right out, and there was no charge for it. They've been really helpful and did an excellent job. I was very pleased with it. And so, I've been talking to all my neighbors about Pelican.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for the review. We are so pleased to hear the whole system is working really well and the quality has improved and your water is Big Time different.

    Pelican Customer Satisfaction Team

    Installation & SetupSales & MarketingStaff

    Reviewed Jan. 2, 2019

    However as IBM mainframe salespeople said years ago; "No one was ever sorry they bought the best there is." We purchased this house (2 miles west of Crescent Beach, FL) in June of 2014 and had been struggling with our well water since then. The house sits on a cypress knoll atop a perched water table. As such well water is abundant and we only have to lift it 12 to 14 feet, however it is rich in tannin, minerals, dissolved iron and iron oxidizing bacteria; surprisingly it does not reek of sulfur dioxide. -- i.e. it is pretty much the typical shallow well water one sees in N.E. Florida.

    The previous owners had installed a potassium permanganate point-of-entry system (PPPOES) and a typical salt-based softener -- both of which had seen better days, with blue-green crap all over the garage floor from the leaking in all directions PPPOES. We replaced the softener and installed an Iron Breaker system in the line from the well before the softener. These took care of the minerals and for a while the iron issues, the tannin remained. But after 3 years the Iron Breaker was breaking down, despite its claimed (when we bought it) 10-15 year life.

    So, last October I set out to find an alternative. The two big players here are Culligan and Pelican -- I called both for a "free in-home consultation". The Culligan salesperson lived up fully to what I had expected from a housecall water treatment system salesman (he must have previously worked for Kirby or Electrolux); he knew a lot about selling the system, but very little else. His "testing" was performed with a simple dip-stick kit like the numerous ones I have stacked up in the garage, and his final suggestion was a 20" cartridge carbon filter, a potassium permanganate injection system and a new salt-based softener.

    OTH the fellow from Pelican (John) impressed myself (a retired ME -- BSME MIT '69) and my wife with his knowledge of both their equipment and how it worked. He tested our water with a digital field testing system and sent samples to Pelican's lab for additional testing and confirmation. John returned a week later, explained the test results, presented and explained in detail their proposed system and how it would all work together to provide clean usable water. Proceeding was an easy decision.

    A week later (third-week November) it (a Pelican WF4/PT3 system) was installed; a 5 micron polyester filter to start things off, Followed by a chlorine injector to kill the iron reducing and other bacteria, Next is an iron & manganese greensand filter and a whole house carbon filter with a 600,000 gallon service life (5 years at 300 gallons/day!) -- these are installed in the pump house, in the garage is the PT3 salt-based tannin filter/softener.

    The water is crystal clear, equally as good as bottled and much better than the filtered city water you get from the machines outside the grocery stores. We have had a recurrent issue though (Pelican has been right on it though, so it has just an issue, NOT a problem). A couple and a half weeks after installation my wife commented that the pressure in the shower was reduced. I too had noticed this a week or so earlier but left it to the system "settling in". But responding to SWMBO's words and investigating I found that the flow meter in the PT3 control head was no longer functioning (The PT3 control head displays current flow in gpm). The flow meter consists of a small water flow driven turbine wheel in a venturi in the control head's outlet. It had apparently jammed and as the automatic regeneration cycle of the PT3 is triggered by accumulated flow this meant it would never regenerate on its own.

    Pelican responded immediately, overnight shipping a new control head and arranging to have it installed the next day. This was done, and inspection proved that indeed the turbine wheel was jammed though we could not determined by what other than that it was a very small something (the clearance between the turbine and venturi is quite precise).

    Unfortunately 92 gallons later it jammed again. Pelican sent their top technician the next day; sure enough the turbine was jammed, but once again we could not determine by what. He speculated that perhaps a manufacturing defect had resulted in the filter tank down-tube's lower strainer being damaged allowing media into the stream and recommended that a new tank be installed. This was the Friday before Christmas. On Wednesday we received a new tank, and their tech came yesterday (New Year's Eve day) to install it. Having had company we have now used over 400 gallons of water and it appears all will be well in the new year. KUDOS to Pelican and their support team -- I find myself not at all sorry I bought the best there is! SWMBO=She Who Must Be Obeyed.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for your feedback, so glad to hear you had a great experience with our In-Home Water Specialists and the water is crystal clear, equally as good as bottled and much better than the filtered city water you get from the machines outside the grocery stores.

    Pelican Customer Satisfaction Team

    Verified purchase
    Staff

    Reviewed Jan. 2, 2019

    We had hard water. Our clothes stunk when we washed them, it dried out my wife's hair and it caused calcium build-up on all my ground fixtures. My brother-in-law who owns a winery said that Pelican was the best in making pure water, taking out all the harsh chemicals, making skin and hair softer, and good on the clothes.

    Working with their reps was excellent. They answered every question I had, told me what system would be best for me, how much the filters were, gave me the numbers of those I can contact with if I have any problems and they were 100% helpful. Pelican gave me a heck of a discount. Since we've had Pelican Water Systems, all of the calcium had gone out of our water. Clothes come out cleaner, they smell good and my wife is not complaining about her hair being dry. The water tastes good and we're 100% impressed with it. This is one product that nobody lied about. It exceeded what it says it would do and I've been telling all my neighbors about them.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for the review. So glad to hear since installing the Pelican Water System, all of the calcium is now gone out of your water, clothes come out cleaner, they smell good and your wife has noticed improvement with her hair. Also, the water tastes good and you are 100% impressed with it. Thanks for the referrals.

    Pelican Customer Satisfaction Team

    Customer Service

    Reviewed Dec. 20, 2018

    I asked Pelican's Rep to select right system for my house and it was PSE2000. I had it installed by a plumber that recommended by Pelican in Oct17. Since then, I have replaced the filter once because there was some white spots residues in our water. I did email Pelican and was told that it is just minerals. Then recently my wife told me that our 4 toilets' bowl have black rings. When I opened the toilet tanks, I can see all kind of black residues. We didn't have this problem for the last 3 years living in this house and the house is about 13 years old. It is a nice house therefore I don't think there is any plumbing issue. My wife cleaned the toilets every week. I emailed Pelican's technician earlier this week and waiting for a reply.

    I have read ConsumerAffairs' forum about Pelican and wanted to ask any customers to share experience similar to my problem so that I can somehow fix this. I paid $4K for this system and overall it is ok but just these white/black spots that decrease my experience with Pelican system. I don't know my iron tank flush correctly or not and don't know even how to figure this out. I see water on the street curb. I may search Google or YouTube for this. Appreciate someone from Pelican to contact me and help me with this problem. Thank you.

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    PriceStaff

    Reviewed Dec. 7, 2018

    We purchase the PSE2000 system back in may of 2018. As we was building our home. We have been in the home now for 3 1/2 month and the water is not soft and we have hard water mark and scale build up on the pumping fixtures. I was on the email texting a guy. He made it sound like I was dumb**. First off I would not recommend the system I paid almost 5000.00. I have a system on my old home and it work better than this one. And it was salt, was trying to get away from salt. There are system out there that work the same way and cost a lot less.

    Thanks for your vote!
    Frank increased rating by 4 stars.
    Installation & Setup
    After a positive interaction with Pentair Water Solutions (previously Pelican Water), Frank increased their star rating on Nov. 9, 2018.

    Updated review: Nov. 9, 2018

    I received a call from Frank at Pelican water, and all have been resolved, we found that the problem with the fittings was with my plumber as these are standard 1-inch fittings, also the smell has dissipated and was probably the pipe dope used to seal the fittings, as for the referral monies they have made that right and are looking into ways to make that process more streamlined, I was really happy that they called and did everything they could to understand the issues and resolve them, this is a company that really believes in their product and really cares about their customers, it is very rare that I do a complete 180 like this but I feel they went above and beyond to help me, if you buy a water system from them and have any issues I assure you they are going to get right. GREAT COMPANY.

    Original Review: Nov. 8, 2018

    I was very excited to get good clean water on my property, installing was a big problem as the fittings are just not something that most places carry so it was an extra four days, now that it's all installed my water has a very sicking smell to it and just not sure why possibly because it's a new system, who knows as I am hopeful it goes away quick. Also there is no reason or to refer anyone as I did and a friend bought the system and I was unable to enter them into the app they have and even after confirming with my rep that it was my referral there is not check in my mailbox, which is too bad as I have a lot of people in this area that need a system. I guess I will help them find another solution.

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    Customer ServiceInstallation & Setup

    Reviewed Oct. 29, 2018

    My system has been in use for some time now with no changes to the water? Is it possible the brine wasn't installed before shipping the unit to me? I didn't hear anything from Pelican on this issue. Total scrap. Save your money.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thanks for the review, sorry we didn't follow up sooner with you, we understand that we have now contacted and resolved the issue you had. Thank you for your patience with us and for continuing to provide us with the feedback we need to be a better Company every day.

    Pelican Customer Satisfaction Team

    Price

    Reviewed Oct. 22, 2018

    I bought the Pelican PSE 1800 water system along with the Pelican reverse osmosis system. The plumber I hired to put them in said that he had removed so many of those system because they had leaked and ruin their flooring. He said it would be over $500.00 to install system, so decided to send it back. BE WARNED: It cost me over $370.00 to FedEx the system back, which they will NOT refund. I just wanted to warn you about this.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for the review. Our systems are NSF 42/61 Certified for Material Safety/Structural Integrity, which is one of the stringent certifications. Its unfortunate to hear that you were persuaded to return the system, prior to even trying it. We are confident that our products deliver and have thousands of happy customers. We really wish that you would have given it a try as our 90 Day Satisfaction Guarantee would have protected you for any reason you were not completely satisfied. Our records indicate you received a 100% refund.

    Pelican Customer Satisfaction Team

    Customer Service

    Reviewed Oct. 1, 2018

    I purchased a whole house filter system. Two years later (July 2018) purchased a Water Softener. According to a certified testing lab, the water softener is not working. For 29 days, I called, left voicemails and emails and nobody from Pelican has responded. They responded when I was spending money taking their advice, but now that I have a very small issue, no response. Very frustrating.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thanks for the review, sorry we didn't follow up sooner with you, we understand that we have now contacted and resolved the issue you had. Thank you for your patience with us and for continuing to provide us with the feedback we need to be a better Company every day.

    Pelican Customer Satisfaction Team

    Installation & SetupStaff

    Reviewed Sept. 17, 2018

    I originally purchased a salt free "softener" that didn’t soften the water at all! I exchanged that for a salt system for a $300+. Had it installed only to find resin in my bathtub. I am VERY unhappy!!! Did I also mention I purchased a sediment and whole house filter from them as well. I can’t say if they do or don’t work but I can say that after spending thousands of dollars and hours researching, installing, driving home to meet delivery driver etc to have a broken system is a sign that there is poor quality control at Pelican.

    I should have known that when I unboxed the salt softener and there was resin all over the bottom of the box that there would be a problem. Honestly, I would just like a full refund, they can have their equipment back and I'll go get a $500 system from Lowe’s and probably be more happy. Looking forward to hearing from Pelican to see how they can make this right. They can start by having a licensed plumber come to my house and clean out my plumbing and all my appliances.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thanks for the review. Our records indicate that we have now contacted and resolved the issue. Please do not hesitate to contact us for any additional questions.

    Pelican Customer Satisfaction Team

    Verified purchase

    Reviewed Aug. 29, 2018

    Since I moved to Florida, my gray hair had turned yellow. I thought a water softener might help with the shower. I researched on the internet and found Pelican. I decided to try the little attachment that goes on the main shower to see if that would help my hair color. Unfortunately, it didn't but my skin is a little less dry.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thanks for the review. Glad to hear that your skin has improved. Our records indicate that you purchased a Shower Filter. Please keep in mind that a Shower Filter only filters the water. You may want to consider one of our Water Softeners, if you would like to soften the water. Our Water Specialists would be glad to consult with you. Please feel free to contact us for a deeper discussion.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceInstallation & SetupPriceStaff

    Reviewed Aug. 29, 2018

    There was heavy iron in the water. I looked into a water treatment system and the sales consultant from Pelican Water Systems came out. He did an examination on water, confirmed that we were heavy on iron, and recommended their homeowner thing, so I went with that. He gave me clarification on how the system works, I accepted the plan there, and he left the tank here. Then the installers came out and they were very good. They put it in and rigged it up, however, I had to rebuild my shed that I had over the pump system because their iron tank was taller than the roof. So, I had to restructure the roof's area then we got the system in.

    We had a lot of problems with the system after that. About two days after they put it in, the little box that supplies the power to the timer went out. Pelican sent me a new one then I put it in and it has been fine since then. I purchased the number four system which has the iron, the chlorine, and the other tank for our home system. Later on, I had them come back out again. I wanted a water softener in it because the water was still too hard, so I bought that and added it to the system.

    But we still had problems and I called the installer about them. He happened to be in the area and he came back and found the problem. The system wasn't flushing the iron tank completely when it went through its cycle at night, so he put a washer in there with a larger opening and it put more water in there, which got rid of the grayish and the bad taste that was coming out of it. Also, there was a yellow one every two or three days and by putting the bigger washer in it and having more water flush into the iron tank, it was able to completely flush the iron tank. We've been living with that now and it seems to be good.

    I was very dissatisfied at first because it took quite a bit to tune up the system. But James, the head installer, was very sharp and very knowledgeable. He helped me a lot with it and we got it cleared up now, though, it has taken about five months to get everything cleared up. But now I don't have the same graying or the yellow one in anymore, and the water taste is a lot better. Also, since having the system installed, the water doesn't have the iron. It took the water softener about two weeks before it started working effectively, but now, we can suds up in the shower.

    My neighbor next door, who has the same problems with his water, came over and talked to me. He wanted to know what I thought of my system because he was thinking about getting one as well. I told him that for the first five months, I thought I was making a big mistake. The system had to be tuned-up then Pelican increased the chlorine a bit and had to get the flushing system to work better. But I told him that it is starting to work okay now though he is still watching to see whether he wants to put one in or not.

    So far, I've changed the sediment filters and James came up here, took the chlorine unit off, and cleaned it because it was heavily coated in iron. He cleaned all of that off a little earlier than I needed to. I'm watching the system to see whether Pelican is gonna take care of the problem, but so far, since James was here, the problem has been taken care of and the water softener is working. Pelican also sent me their special water test when I called in about the problem. They were suspecting I had something else, although James said that I didn't. I called them about two weeks later and they came back and said that my well looks great. I told them that nobody called me, so I didn't know what was going on, and the response has been a little negative. Other than that, the evaluation was good and the system itself is better than what I had initially with the old salt water softener system. Also, the frustration that I went through was very concerning especially considering the price that I paid for, but I'm okay with it right now.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thanks for the review. The water chemistry in Private wells can present challenges for any system. However, here at Pelican we have the best products to address most issues as well as the most experienced water specialists for the best recommendations.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & SetupPriceStaff

    Reviewed Aug. 28, 2018

    We had an illness in the family where we needed clearer water. Pelican Water had the configuration I wanted and they are a company in Florida where we live. Their sales consultants were very helpful when we discussed our concerns. They were very professional and knowledgeable too. Also, the pricing that was given to me was very clear. I got the filtration system which has the carbon canister with the pre-filter setup and the UV filter. Since the system was installed, the water is softer and our testing shows that it is cleaner from chemicals and sediment.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We appreciate your positive feedback. Congrats on selecting one of our most popular systems (Filter with UV Combo). So glad to hear your water is softer and your testing shows that it is cleaner from chemicals and sediment. You may want to sign up for our Water Shield Auto-Ship Club that automatically will send you your replacement UV filters when you need them at a special discounted price. checkout once you decide to purchase. .

    Pelican Customer Satisfaction Team

    Verified purchase

    Reviewed Aug. 27, 2018

    The house that I bought has a shower filter system from Pelican. It had been there so long. Then the filter burst when I left the shower on too long. I noticed a difference on my skin when I didn't use it so I got a refill quickly. I ordered a new system after I researched the Pelican company and then I installed it myself. Finding a product or information on the Pelican website was quite easy. However, the filter they sent to me leaked so I sent a picture and right away and they have sent me a proper refill that works. I'm quite happy with them.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for the review. Very nice to hear you found our website easy to use and you are happy with the service you received. Now that you have your shower filter, you may want to sign up for our Water Shield Auto-Ship Club that automatically will send you your replacement shower filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 27, 2018

    Our water is terrible here in Abilene, but it's better now with our Pelican Water System. We have been using it for seven years and our water looks good and tastes better than city water and we also don’t smell chlorine. I wanted better water for the animals and I was told my yard would respond to this water. Their sales rep was very polite and knowledgeable, and he answered all our questions. Then we had a plumber help originally but when we changed the medium not very long ago, we did it ourselves. I called the company and their rep told me where the video was and it was such a great help because they did it step-by-step. We also referred to it three times to be sure we were not missing a step. Overall, it's a good system and it's working well.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thanks for being a long time Pelican customer and for your review. So glad to hear you have been using it for seven years and your water looks good and tastes better than city water and you also don’t smell chlorine. Thanks for referring Pelican.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & SetupStaff

    Reviewed Aug. 26, 2018

    We have a well and the water is hard and has a lot of minerals. It was just killing my hair and no matter what kind of shampoo-conditioner I used, it was still not making me happy. Pelican got really high recommendations from people on our local community Facebook group so I decided to go online and see, and they were absolutely correct. I ordered the Pelican shower unit online and when I installed it, I noticed the difference immediately. It was very easy to install and use. And, I love it.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for the response, we are so pleased you like your Pelican shower filter, we have said it often but we do believe we make the best shower filter on the market. To help you ensure you change your filter on time your could consider signing up for our Water Shield auto ship program.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer Service

    Reviewed Aug. 26, 2018

    I have a rental property where I put a Culligan Water System. My tenant had been in the house for two weeks and he called and said that the white tile in the shower was already brown and the water in the toilet was getting snotty looking. So, a little bit of research, I found out that Culligan is just a good boat anchor and not good for much of anything else. So, the Pelican representative here in Florida told me to send him a sample of the water. Once he gave me the result of my water, he made a recommendation and I got the water system for the entire house. I got the chlorinator, the pre-filter, UV light, water conditioner, the water softener and the carbon filter that helps take the chlorine out. They had the equipment shipped here in a day and I had my plumber install it.

    The only problem I had was with my UV light. I thought it didn't work and I had to call customer service a couple of times, so they sent me a new one. Come to find out, if I stick the UV light itself into the tube and plug it up, it doesn’t necessarily make all your electrical contacts. So, the technician told me to plug the power into the light tube, stick it into the holding fixture itself and then when I did that, it started working.

    I give my tenant a gallon of bleach every month when he comes to pay rent and he's pretty much keeping up with that. I'm going to check the pre-filter the 1st of October which would be three months in. I would check the filter system and I bought an extra filter while I was getting my UV light swapped out, too. So, those were the things that needed to be done with the water system. Still, I've asked my tenant the last couple of months that he has come over if he has had any problem with the water there, and he said there has been none. Overall, I had a pretty decent experience with Pelican and I'd recommend them.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for the review. We often hear that the old technology salt systems are costly and troublesome to maintain, so we are so please after research and talking to our Water Specialists you decided to go with a Pelican System. Thanks for recommending Pelican.

    Pelican Customer Satisfaction Team

    Verified purchase

    Reviewed Aug. 25, 2018

    We had a different water system and it was a bit of walk from the garage down to the basement to put salt in, so I was looking for something salt-free. I went on the internet and Pelican Water popped up. I ordered everything from them online and had a local plumber install the system. The only problem was that the filter got stuck and I was trying to take it off but the tool that Pelican provided to remove it broke. So, I ordered a second tool and that got broken as well. I went out and bought a belt wrench and was able to get the filter housing off to change the filter. Pelican's wrench to remove the filter should be beefed up, so it could be a little stronger. But other than that, we have a plumber installing a second water system from Pelican at our home in Florida. The plumber recommended Pelican and he's taking care of it all there. If other people are looking for a salt-less system, I would recommend Pelican Water.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We often hear that the old technology salt systems are costly and troublesome to maintain, so we are please to hear after research you decided to go with a Pelican System. We often through our database help customers find a local plumber to install the systems and as you experienced they do a good job. Thanks for recommending Pelican.

    Pelican Customer Satisfaction Team

    Verified purchase
    Staff

    Reviewed Aug. 25, 2018

    I was re-piped and I'm so tired of the hard water so I decided it was time for a water treatment. Plus I remodelled my master bath and I didn't want that shower head filter in my new shower because my new shower was just too gorgeous. I have purchased my shower head filter from Pelican and my plumber also recommended the Pelican system. I also researched about four or five other companies before I settled on Pelican. I went to their website and ordered the combo system. It was very easy to find the product I was looking for.

    Also, the experience with the rep was good. We had a problem with some of the housings that were delivered to me because they were delivered broken but he did great. Pelican was able to replace those housings. The filter does the trick. I love my water. My water tastes better than bottled water and I like how it affects my hair in the shower. I'm also not seeing any hard water deposits anywhere in my house from the faucets or around the drains. As a result of my purchase, three of my friends are also buying the same unit and using my plumber to install them.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear your water tastes better than bottled water and you like how it affects your hair in the shower. Also, very nice to hear that you are not seeing any hard water deposits anywhere in your house from the faucets or around the drains. Thanks for referring Pelican.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 24, 2018

    Our water’s hard in our area and we were having a little bit of trouble with dry skin. We decided that we need to soften the water a little bit and I found Pelican Water Systems on the internet. Their reps are very good and helpful. Anybody I dealt with over the phone when I ordered was fine. We got the salt water softener and I installed the system myself. However, my biggest complaint was that I didn’t feel like any of the instructions that came with it were thorough enough and so that it consequently made me have to make about three phone calls to discuss stuff so that I did everything right. Other than that, the system is very easy to maintain and it has lived up to what I expected. I've noticed the difference in the water. So, I would certainly recommend Pelican to a friend.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We do pride ourselves on customer satisfaction and are so glad to hear that you had a great experience with our Pelican team. We have a lot of fantastic videos on our website as well as YouTube. Now that you have your Pelican System, you may want to sign up for our Water Shield Auto-Ship Club that automatically will send you your replacement filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & SetupStaff

    Reviewed Aug. 24, 2018

    We had a water test that came back with coliform bacteria so we needed a water treatment system. We went through a whole bunch of different questions with the sales guy of Pelican, Mike. He spent a good amount of time working with me and he was very helpful. I called a question during installation because it looked like there was something about the system that was maybe missing, but it didn’t even belong in the box. It was something extra that some people need but most people don’t and they were really wonderful. I’m really happy with them. We got their UV Sterilizer. We need to have a bulb changed once a year for maintenance and that’s it. When we had the water tested again the problem was no longer there so it worked.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)
    Finding bacteria in your water can be a scary experience, so we are pleased to hear that you bought a UV system. Our Water Specialists and Technical support team are here 6 days a week to help our customers so its great to hear that you got great support from them as you installed the units yourself.

    With a UV System, you should consider signing up for our Water Shield Auto ship program that sends you replacement bulbs when you need them at discounted prices.

    Pelican Customer Satisfaction Team

    Verified purchase
    PriceStaff

    Reviewed Aug. 23, 2018

    I wanted a water filtration system and I did my research online. My friend had Halo, which was just a water softener, so that wasn’t enough. Then I found Pelican and they gave me a great price. So, I paid less when I made my purchase on the internet. After that, Pelican promptly sent a rep who was really nice. Then I negotiated with Expert Plumbing for the installation of the system. When I called Expert Plumbing and asked if I should get Halo or Pelican, they told me to get Pelican because it's a good system. They thought highly of Pelican and they were tickled about it. And the day the guy from Expert Plumbing was supposed to put it in, he quit on them. But it was fine because the owner himself came out and put it in.

    So far, the Pelican system is working great. I got it for my whole house that is over 3,000 square feet with three and a half baths. The Pelican system adds value to the home and it’s a plus any way you look at it. If somebody walks into my house, they’re gonna pick my house over one that doesn’t have a water filtration system. I’ve got the double tanks and the filter and they can see all the dirt and debris if there’s any. And if you open the system, you have to be careful because it’s up high and you have to hold it underneath because it has water in it.

    I love my Pelican water system. The water tastes good and everything’s good. With Pelican, I don’t have to change the system out for a very long time. I just gotta change that filter, which the rep thought six months to a year would be fine. Now I don’t have all the hard water stains up on my faucets but I have to wet a paper towel in vinegar and lay it up there for about a few hours then the stain comes off after I scrape it. I don’t have it all off but I don’t see any more white stains and my dishes don’t have that smoke-like gray fog on the glass anymore.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear that you love your Pelican System. We often hear from customers that having a Water Filter/Softener helps add value to the home in the event you ever decide to sell the home.

    Pelican Customer Satisfaction Team

    Verified purchase
    PriceStaff

    Reviewed Aug. 23, 2018

    Where I live in Florida, we have hard water and it is bad. I had different guys come in and they gave me some crazy prices, like $6,000 and $7,000. I wasn't about to want to spend that kind of money. So Pelican was in my field. Their price was good and I felt comfortable with their system. There was one guy who was gonna come up and put a filter system into a big tank. The water I was gonna use was inside of this tank and I didn't like that kind of a system. In comparison, the Pelican system seemed to be a fairly good system to have. I wouldn't have to replace salt all the time and I could just use that filter. The main filter is good for five years and the water filter is to be replaced every three or four months according to how bad your water has been.

    The Pelican sales rep recommended what system would be good for me and I got two tanks and then the second tank for the water filter. Then I called him to help me install the system. He gave me information on how to do it and it was easy for me to put it in after talking to him. There are different ways of installing it and I did the bypass way where I could shut it off and run it through my system without it being on. He was a very helpful individual and he did a good job. I couldn't ask for anything more. I've also been happy with the system. I noticed that taking showers is very different now.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thanks for the positive feedback. Congrats on selecting one of our most popular systems (Filter/Softener Combo). We pride ourselves on customer satisfaction and are so glad to hear that you had a great experience with our Pelican team.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed Aug. 22, 2018

    We were moving to Texas and the home we bought had a well with VERY hard water and sulfur odor issues. Professional well testing was done along with a water analysis. No bacteria - very clean water, but very hard water. I have had a liver transplant and am always aware of food and water safety being a retired RN. We called and explained our challenges and asked for their professional opinion on what system would solve our concerns. We ended up spending $2600+ on a system and another $1500 for installation by their recommended installer. It fixed the sulfur odor, I'll give it that.

    The system looks like a drunk monkey installed it. None of the lines are level, there is NO shutoff valve so we can't even bypass the system. It is impossible to run 2 faucets at once or the flow drops to a slow trickle - thank goodness it is only my husband and I. I should also mention that the home inspection revealed that the water pressure was on the high side prior to this system being installed. I called today to see if something could be done. The service person had a very kinda "so what" attitude. No solution or suggestions offered, just "too bad".

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for your feedback. We are sorry to hear the installer you hired did not do the job in a satisfactory way. Since you hired and paid that installer separate from Pelican Water, we recommend you contact them about the quality of their install.

    Regarding your claim of our system being a total waste of money and very shady; We reviewed your live chat transcript with our agents and you never once mentioned you were concerned with or had hard water. Your only concern was the following: "My husband and I bought a home in Texas that has well water. I am concerned about the water quality. We had it tested, and there is no bacteria. There is however a nasty sulphuric smell. What can you recommend for us?"

    We sold you the system that would resolve the issues you told us about which was the sulfur and bacteria. As you noted in your feedback the system has resolved those water quality issues. The conversation you had with technical support today explained that you would have to add a softener to deal with hard water, so a suggestion and solution was offered.

    We would be happy to send you a copy of that live chat transcript for you to review the conversation you had with our sales rep. We are always available for any additional questions.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & Setup

    Reviewed Aug. 22, 2018

    We moved into a new house and the water was not great. I purchased the single carbon canister and sediment filter from Pelican and everything was done online. The website was well laid out, very informative and very easy to deal with. Then I installed the system myself and that went really well. It was a piece of cake and now, I'm seeing actual results with the product. The smell of the water is better and the water definitely tastes better. I’m also not seeing as many water stains.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thanks for the review. So glad to hear you are seeing actual results with the product. The smell of the water is better and the water definitely tastes better. also you are not seeing as many water stains.

    Pelican Customer Satisfaction Team

    Verified purchase
    Staff

    Reviewed Aug. 22, 2018

    We have some skin irritation from the chlorine in the water. I had a system before I bought Pelican Water and whatever they used in the carbon filters wasn’t agreeing with me so I had to find a different one. I did a lot of research on the internet and I also spoke with the sales rep when I purchased the system. He gave me the information I was looking for. The full house system I got takes a lot of the chlorine out and the water smells like water now instead of like bleach. Also, my skin has improved. Pelican Water is definitely something to look at to clean up the water where it is more refreshing to drink and to use to bathe.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for your review, excess chlorine in city water is an increasing problem we help address every day. We are pleased to hear that you found our website easy to use and our Water Consultants helpful. So glad to hear your system takes a lot of the chlorine out and it no longer smells like bleach and you have seen improvements in your skin.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & SetupPriceStaff

    Reviewed Aug. 22, 2018

    The water in the house doesn’t taste good at all and the Pelican consultant understood exactly what the problem was. He made several suggestions and didn’t try to sell me anything. He just told me what they have that would work to rectify my problem. Putting the tanks and getting all that stuff in was pretty straightforward. I bought an additional installation kit that they offer and used almost all the parts that came in it. I hired a professional plumber to put it in and I wanted to make sure that this was a permanent installation as far as the piping and everything goes and I wanted it done right. I ended up putting in all-copper and that was a very expensive installation. My installation cost as much as the tank system did itself.

    Also, I suggested to Pelican that instead of giving me one of the hose coupling, they should have put two of them in there because it would have made it a lot easier to drain the thing and refill it. The hose coupling is screwed onto the tank that a garden hose can be put on so that it can be filled up with one garden hose and then stick another garden hose on the other side to drain it out. It’s used when flushing the tank out and I would have paid for it in the kit. It would have been no problem to me. It was worth it to do that. At some point, I will call them and purchase one and have them send it to me. Other than that, I’m very happy the way the system came in, the way it works, and the look. It's a whole-home filtration system and everything in the house is filtered. Also, it fixed the problem and made the water completely different-tasting. The water tastes good and it doesn’t have any aftertaste.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear that your system is performing and there is no longer an after taste to the water. You may want to sign up for our Water Shield Auto-Ship Club that automatically will send you your filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed Aug. 21, 2018

    The EWG reports led me to research water treatment systems and the Pelican online site was fine. We also called in and the sales rep from Pelican Water was extremely knowledgeable and he had answers to every question. We were pointed to the right water system so that was very helpful. We bought the full house system and the water has been completely different since the installation. The taste is a million times better, and our skin and hair are softer and different. Working with Pelican has been a fabulous experience and anyone who's considering them should go for it.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear that working with Pelican has been a fabulous experience and anyone who's considering them should go for it. Also, nice to hear since buying the combo the water has been completely different and taste a million times better, and your skin and hair are softer.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed Aug. 21, 2018

    The city water sucks. It has a taste and it’s got a smell to it because of the rain and all the other crap. I purchased the whole house system with the ultraviolet lighting add-on from Pelican. I covered all the bases and the water coming into the system now has no taste or aftertaste. It’s very clean and very clear water. We don't have crud all around our dishes either. When we drained our dishes, we used to get all that white crap from the city water. They either don’t control the chlorine or put so much in it. They figured they’d kill everybody. If you go buy a little bit of chlorine and pour it on concrete, it will leave a hole right through your concrete wall. It's an acid. And you're gonna drink it? They use so many parts per billion but it's still a part that's going into my body. It’s silly but since installing the system, even my dog is healthier.

    My wife also said that if you have rigorous city water or regular water of any kind, your toilets are constantly dirty. We have one bathroom in the middle of nowhere in the house and we don’t go there. That bathroom could go without usage for a month and before, we'd have to go back there and scour the amount of stain off of the bowl. But now, it doesn’t matter if it’s for a month or three months, there is no brown water or residue of any kind. The other thing I noticed that is extremely different is how our skin feels after showering. I have a brother up in Ohio and a sister out in Texas, and they’ve both commented on that as well. My sister said that in Texas, she would use $9 worth of conditioner on her hair because it would be all frizzy and dried out. But she was here for the week and she had not used any conditioner on her hair.

    I have recommended Pelican to many people at this point. If you’re gonna buy something, Pelican is the one they should buy. I researched multiple systems and I had people come out to the house. These were people who were in the business of selling this stuff but they couldn't answer any of the questions that I had. They were 40 and 50-year-old residents passing themselves off as professionals. On the other hand, the man from Pelican who was on the phone with me answered all of my questions perfectly. He was a young man but was very informative and very knowledgeable. Even Pelican’s website was very informative. It answered all of my questions.

    On top of that, the rep was also extremely accommodating. I am a disabled veteran and once he found that out, he looked diligently for any programs that could offer me some discounting as a veteran. He found a few that fit the bill and saved me some money. He was outstanding. The guy should either get a raise or a promotion. In fact, we went to the point of writing a letter on his behalf to the president of the company.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We appreciate your positive feedback. Congrats on selecting one of our most popular systems (Filter/Softener Combo). You may want to sign up for our Water Shield Auto-Ship Club that automatically will send you your replacement UV filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 20, 2018

    We have extremely hard water and I had a salt system and I wanted to get rid of it. I called Pelican and it was excellent. The rep asked me questions and told me what would be the best system for me. We ended up getting a NatureSoft and something to deionize the water. I’ve greatly noticed that the quality of the water is much better than with the salt system. Also, I can water my plants now and I can drink the water without any concerns. The system is working great.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Congrats on your recent purchase of a Pelican System. So glad to gear that you can now drink the water without any concerns and the system is performing great. We pride ourselves on customer satisfaction and are so glad to hear that you had a great experience with our Pelican team.

    Pelican Customer Satisfaction Team

    Verified purchase

    Reviewed Aug. 20, 2018

    We had really hard water at our house and it didn't taste very good. Then the existing saltwater softener we had finally crapped out so I got Pelican Water. I did everything online. I researched their products and read some reviews and researched some other brands and settled with them. I got the whole-home filtration and water softener. The water definitely tastes better and it's more clear. We don't see as much debris or whatever you would call it in there. I don't think it's super soft, but I didn't really ever like the salt softeners because they were too soft. I would recommend Pelican.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thanks for the review, we are finding more and more customers are moving away from the old technology salt based softeners and moving to the easy maintenance, salt free water softener and filtration products. Great to hear that you have noticed a difference in your water quality since installing the Pelican System.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & Setup

    Reviewed Aug. 20, 2018

    I highly suggest purchasing from Pelican Water. I always had a mistrust of water and so I purchased from their online site the reverse osmosis unit, as well as the sediment filter and water softener. The website is straightforward and I had also spoken to a rep regarding a filter. When they came for installation, they were extremely helpful. It was painless and they got here really quick. Since the installation of the system, the water doesn't smell of chlorine and the mineral content is down. The water is much more pleasant to drink now. I was really pleased with my experience. While I have no complaints, it would be nice if they had people in different places that they could recommend to install their system.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for your review, excess chlorine in city water is an increasing problem we help address every day. We are pleased to hear that you found our website easy to use and our Water Consultants knowledgeable and helpful.

    Pelican Customer Satisfaction Team

    Verified purchase
    PriceStaff

    Reviewed Aug. 19, 2018

    There was calcium buildup on our faucets in the bathrooms and then the sinks, and I wanted something other than a water softener that uses salt. I had a salt system in another house that I lived in in Kansas and I didn't want to have that again. There were different alternatives to using the salt and I saw the good reviews of Pelican online.

    I had also talked with somebody from Pelican a couple years ago. We had some back and forth but I wasn't able to purchase the system at that time. But I still had it at the back of my mind that I wanted to try to get back to him. I still had his name and I called this time. I got somebody else but that person was just as helpful. I ordered the 1600 with him and the price seemed reasonable. Pelican has different discounts going on all the time so I got a good value for the system I got. The water feels different now. The soap feels different on your body when you're trying to get it off. The dishwasher and the kitchen sink are also cleaner. They don't have all the buildup. We're happy. The 1600 is a good product. It is quality and it is 100% as far as the output of what I wanted out of it. It's perfect.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thanks for the review, we are finding more and more customers are moving away from the old technology salt based softeners and moving to the easy maintenance, salt free water softener and filtration products. Great to hear that you have noticed a difference in your water quality since installing the Pelican System.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & Setup

    Reviewed Aug. 19, 2018

    We went from a residential well to a home on a community well, which had chlorine and I didn’t want that in the water. I’m very handy and I researched which filter I wanted to get. Pelican maintains the warranty even if it’s user-installed while in some other systems, you have to have the vendor put it in and I didn't want that for a water filter. Their system works extremely well and it’s very easy to install. It’s doing exactly what I hoped it would do. Now there's no chlorine anymore, which is what I expected. The only recommendation I would make is if somebody buys the system, it should be easy enough to do the warranty registration online instead of sending the card in. I still have the card sitting in my office so I haven’t pursued the warranty.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We are so pleased to hear that your water quality is much better and the chlorine is gone. Excess chlorine in city water is an increasing problem we help address every day. Very nice to hear system works extremely well and it’s very easy to install. It’s doing exactly what you hoped it would do. You may want to sign up for our Water Shield Auto-Ship Club that automatically will send you your replacement filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase
    Sales & MarketingStaff

    Reviewed Aug. 19, 2018

    I was searching for a system online and I saw Pelican, looked at their reviews and looked what they were offering, including how the system works and operates. The sales rep was great. He tested the water and showed me because my water was not that bad. He told me the truth, which I liked because some salespeople will tell you a lie so that you can buy more. I got the system for the whole house because I only had iron oxide in the water and I installed it myself. Whatever questions I had, I called the technical support team and they were very helpful. It was an excellent service.

    Now when we take a shower, we have more suds than before and we use less soap than we usually would. The iron oxide that was in the water would leave rings in the toilet, and I don’t see that anymore. I would recommend Pelican because from a clinical point of view, older people should go with this type of system instead of the salt system because the salt system might create more health issues for them than this one.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Working through our website and buying online is a great way to do your research and then select your product. Our marketing team will be so happy to hear you found the experience positive. We are also delighted to hear that now when you take a shower, you have more suds than before and you use less soap.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & Setup

    Reviewed Aug. 18, 2018

    We were using so many plastic bottles and wanted to drink the tap water. I was also getting a lot of scale on my showerhead and some faucets, so I looked into water treatment systems. I went online, read the Pelican brochure and bought the big water filter. It was the whole-house water filter which was $900 or $1100. Everything I clicked on the website went through and the system came delivered in no time at all. The installation was very easy and the system worked out really well. The biggest difference since the system was installed would be some of the scales in the shower have disappeared. The water tastes better now and we're also drinking water, making coffee and cooking with tap water.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear the installation was easy and the water tastes better now and your also drinking water, making coffee and cooking with tap water.

    Pelican Customer Satisfaction Team

    Verified purchase
    Staff

    Reviewed Aug. 18, 2018

    We just moved to this new area and it had hard water, so we were trying to eliminate that. We picked Pelican to do the deed and the consultant explained their system very well to us. Since having the system, the water tastes better. I've recommended it to a couple people in the area here.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for your review, we are so pleased to hear that the Pelican system is providing you with much improved water quality and the water now tastes better. Thanks for recommending Pelican.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & SetupSales & MarketingPriceStaff

    Reviewed Aug. 17, 2018

    The city water in Arizona is terrible. There are a lot of minerals and deposits. I could see the calcium buildup on all the faucets in the house I bought here. We were also not a big fan of taking a shower and not feeling like the soap can't get washed off. So we needed some kind of system. I did an online search for salt-free water conditioning systems and Pelican was one of the systems that came up. I bookmarked three or four different entries into the Pelican site and I got at least three different prices on the system. So you got one price depending on which way you went into the site. After I ordered the system online, Pelican’s service rep called me. He wanted to talk to me about it and he was helpful. It turned out that the system I bought was the same one he had put in his house. He told me it was simple to install, which it was. He also confirmed, placed the order and shipped it at that point.

    They shipped in a timely manner and got it here undamaged. Then it was actually installed in about an hour and a half. It was real simple 'cause I ordered the installation kit. The product was exactly as it was advertised and I have recommended them. There is no more buildup on the faucets and I can drink from the taps now. The water taste better. We can also feel it's a little bit different in the shower.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We appreciate your positive feedback. Congrats on selecting one of our most popular systems (Filter/Softener Combo). So glad to hear the product was exactly as it was advertised and you have recommended them. There is no more buildup on the faucets and I can drink from the taps now and the water taste better.

    Pelican Customer Satisfaction Team

    Verified purchase
    Staff

    Reviewed Aug. 17, 2018

    Every August, our water system here in Florida gets flushed with chlorine. When that happens, the water smells terrible and drinking it is like drinking water out of a pool. I knew which system I wanted and then I called Pelican, asked a couple of questions about it and had gotten input about it. I bought a non-salt softener. Their rep was very easy to work with and their website was very easy to navigate. Plus, they confirmed that I made the right choice. The system had excellent quality. The water was so bad in the house that it started to descale when they brought the new system in. I ended up getting a new water heater because it was so corroded by the lack of a decent water. The water is softer and much better now and the filter gets cleaner. They changed the carbon a couple of months ago and it was good for four years since it was first put in.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We are so pleased to hear that your water quality is much better and the chlorine is gone. Excess chlorine in city water is an increasing problem we help address every day. Very nice to hear the water is softer and much better now and the filter gets cleaner.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Aug. 16, 2018

    I live in an area that has extremely hard water. I searched on the internet for water conditioners and I learned about Pelican Water Systems. The discussion of our water quality was mainly through email and I asked a few questions regarding how the system worked and what to expect, and it sounded like what I wanted. However, the Pelican website is a bit confusing. There was a large number of choices on there. For example, if I was going to a find replacement media for my different tanks, it was a little difficult to find, although I had their consultant walk me through it. It was very easy when someone was explaining it to me. But even though I work in computers and web-based things, the site has so much information on it that is extremely complex.

    The primary thing that I was told was that there’s no salt flushing of the system. And because I have a septic system, it was very important to me to not have that salt flushing in. I have the PSE2000 installed and the water is noticeably softer and extremely clean to drink. Prior to putting it in, we had a small amount of sediment in our water. We have a well, so it was pulling up whatever was underground. But going through the Pelican system, it filters out any bad taste or any small sediment and I’ve noticed there are no hard water stains on my tile. The whole experience turned out to be a lot better than I had hoped for.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We appreciate your positive feedback. Congrats on selecting one of our most popular systems (Filter/Softener Combo). So glad to hear since installing the Pelican System and the water is noticeably softer and extremely clean to drink.

    You may want to consider signing up for our Water Shield Auto-Ship Club that automatically will send you your replacement filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & SetupStaff

    Reviewed Aug. 16, 2018

    I needed a water softener where I live and I didn’t want one with salt, so I started looking. I told Pelican's rep that our water was terrible. It’s just hard water and he understood completely. I went with the one with the pre-filter and one canister. However, there were not enough information on how to install or maintain on the website. The handyman and I did the installation and it was easy. Also, the water now tastes better and I don't need as much soap. I would recommend Pelican.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for your review, we are so pleased to hear that the Pelican system is providing you with much improved water quality and the water now tastes better. Thanks for recommending Pelican.

    Pelican Customer Satisfaction Team

    Verified purchase
    PriceStaff

    Reviewed Aug. 15, 2018

    I looked at different types of home filtering systems and water softeners and I’ve had the old style water salt type things before, but I didn’t wanna go that way. When living in California, they’re not too keen on it. A LifeSource person came out and did a demonstration for me in-home and I liked the way their system was, but I started researching and found Pelican Water Systems, so, from there, that’s where I got started. I knew we have the hard water here because I used to live in Las Vegas in Nevada and we had extremely hard water there. We had a system there as well, although it wasn’t a Pelican. I was concerned that I needed the system here. It was a new construction home and I wanted to get it started off right. We had only been in it for about six months and it was already starting to show some calcium deposits and spots, so I wanted to get a system.

    Pelican recommended a company that wasn’t even close to where we live. They were about 60 miles away, so I just went with a local plumbing company and had them make me a bid in coming out and installing it once I got the system shipped. I had just the water filtering system with one tank at first and we had it for almost two years. I was so impressed with what I had, but I talked to my next door neighbor and he actually went with the whole of the dual system. My wife said that she would really like to have the softer water and seeing what was my neighbor's once he had it installed, I decided to go back and reordered the softener as well after a few months. We’ve had that in for a good year.

    Pelican told me it would take a while for the system to start breaking down whatever build-up I had in the pipe, and sure enough, every so often, I had gone back a couple of times after a few months and had taken out my aerators and rinsed them out. Sure enough, there were still little deposits breaking loose and coming together. In fact, it filters so well. At first, there were only two of us and I had changed the filter down from five months to four months to three months. It gives us a range of how much we use it, how many people are in our household, and how often we should change our filters. Now, every three months I change the filter because when I pull it out, it has really collected a lot of particles and I can see it in the filtering system, so it’s really working and it really does a good job. The water is much softer and I don’t see any new additional build-up on any of the faucet heads. It really has made a difference.

    I talked to my friend next door and a couple of people I know down in the neighborhood into buying one, but they went with much more expensive units and water systems. My neighbor across the street has one of the local water softener guys. He said it comes with replacement of the tank every month type thing and he’s considering changing it out. He wanted to see how well mine works. He’s interested and he has done some online research, too, that he is considering getting the Pelican as well.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear your Pelican System really has made a difference and the water is much softer and you don’t see any new additional build-up on any of the faucet heads. Thanks for recommending Pelican.

    Pelican Customer Satisfaction Team

    Verified purchase

    Reviewed Aug. 14, 2018

    I had a soft water system with another company and I was tired of their billing wherein every year, it would go up and up. In buying the PC1000 Pelican Water system, I don’t have a monthly bill and it will be cheaper with them in the long run. The system seems to be working fine and produces soft water.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We are so pleased to hear that your water quality is much better. Excess chlorine in city water is an increasing problem we help address every day.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & SetupPrice

    Reviewed Aug. 14, 2018

    I do home inspection and I was at a house. I ran out of water in my cup and asked if I could get some water and it tasted so good. I saw in the garage where the owner had a water treatment system from Pelican, so I asked him about it. At the time, my water tasted terrible and I always had to mix Gatorade in it just to make it drinkable. We were in the same neighborhood and drink the same water. I figured I could use the same equipment and get the same taste in my water.

    I looked Pelican up on the internet and decided what system I wanted to get. I bought it and I put it in. I just followed the instructions and it worked out well. The installation was also easy. However, I bought the installation kit, which I shouldn’t have bought because it was expensive. I could have put the system in with PVC piping. Still, the installation kit worked fine and my water is now very good. It's unbelievable. Pelican's system is a good investment.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear that your drinking water has improved. Nice to hear that the installation was easy as well. Thank you so much for your feedback.

    Pelican Customer Satisfaction Team

    Verified purchase

    Reviewed Aug. 14, 2018

    The taste of the water was getting worse and that led me to do a lot of research using Google and reviews. I wanted to get both a water filter and a water softener, and Pelican seemed to be one of the only ones that would provide a water softener without having to use salt or saline. I got two tanks, one for the water softening and one for the carbon filtering. Unfortunately, they don’t soften the water as much as I would like. But as far as the carbon filter, it’s great ‘cause the water has no taste which is wonderful. When I ordered the carbon replacement for my carbon filter and when it came to me, the bag was broken open and there was carbon everywhere. However, I didn’t have a problem having them send out another one and that made me feel good about them.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for the review.

    Pelican Customer Satisfaction Team

    Verified purchase
    Staff

    Reviewed Aug. 13, 2018

    The Pelican Water reps answered the questions as best as they could in terms of the equipment and their website was adequate. I got a water softener and a charcoal filter. There's improvement in the water but their product isn’t very good. We bought a no-salt system and it doesn't work. Then, I bought a salt system and it doesn’t work very well, either.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thanks for the review. Our records indicate that our technicians have made several attempts to contact you. Please contact us at your convenience. Our Salt Based Softeners work on Ion Exchange and could be as simple as a minor adjustment to the program. Please contact as we are very interested in resolving the issue.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & Setup

    Reviewed Aug. 13, 2018

    I was looking for a salt-free softener and I checked with a friend of mine who was in Florida. I ordered a system from Pelican online and it shipped. I got a system that doesn’t use any salt and it was based on two bathrooms. The person who installed it for me also agreed that it was a good unit so that made me feel confident in my purchase. Now, I have no water marks on the faucets and I use less laundry soap. It’s working out great and I would highly recommend them.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Congrats on your new Pelican system. So glad to hear that now you have no water marks on the faucets and you are using less laundry soap. Thanks for recommending Pelican.

    Pelican Customer Satisfaction Team

    Installation & SetupPriceStaff

    Reviewed Aug. 12, 2018

    I just wanted to share my experience with the Pelican install and to give a heads up about the UV Systems. First the instruction manuals are very well written, second it will cost about $500 in parts to get your system installed, and be prepared for the install to take about a day and a half as it is a process. My biggest complaint is that when I bought two systems one for my primary home and another for our second home. When I asked the sales person about installing the UV system outside said, "No problem." My house was built in the sixties, however after reading through the install Manual UV Systems are intended for garage installs or areas not exposed to sun. I wish I has not ordered the UV. Now I have an additional cost to build shelter for the UV system.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for the feedback. So glad to hear that the instructions were very well written. UV Systems are able to be installed outside, if protected from the weather elements. Average install time for our systems is approximately three to five hours depending on complexity.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 12, 2018

    I did some research and I discovered that just the plain water softener does not remove rust, so I decided to check out other units. I had the MacClean Water Softeners, so I looked at MacClean and I didn’t particularly like what they had. Then I remembered Pelican, so I researched them online and I decided that it was the way to go. I also decided that I didn’t like going salt anymore and Pelican is the only one I know of that is salt-less. The rep answered all of my questions except one that I was concerned about regarding the rust stains. He told me that their system would take care of it, though maybe he didn’t have all the information or I didn’t have all the information and we weren’t communicating properly. The GPM of the Pelican System that I have is not enough to handle the sprinkler system and still be able to flush toilets or run the water in the house.

    I’ve got the water softener, the bacteria filter, the carbon filter and the iron filter at the same time. Water quality is good, though I noticed that I’ve got some black residue in the tank for the chlorination and I’m not that sure what that is for. Also, a pre-filter does not have a drain on it so when you wanna change the filter, you have to bleed the whole system down. I’m going to put a shut-off before and after the filter and put a petcock at the bottom so that I can drain the pressure off and then change the filter. That would be a good thing for Pelican to have as opposed to somebody else having it. Also, the nylon fittings that they have don’t work for shut-off valve brasses.

    I had a reverse osmosis filter system on my kitchen sink with the water tap and the Pelican system has made it obsolete. I compare the water taste to Ice Mountain and there’s no difference between the two. If anything, because I’ve got the reverse osmosis system under it, the water in my house tastes better than the bottled water you buy in the store.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thanks for the review, so glad to hear your water tastes better than the bottled water you buy in the store. We are finding more and more customers are moving away from the old technology salt based softeners and moving to the easy maintenance, salt free water softener and filtration products.

    Verified purchase
    Installation & Setup

    Reviewed Aug. 12, 2018

    Our previous water filter broke down and the company that had that product was out of business. So, we bought a unit of Pelican Water Systems straight from the home improvement store. It seems to be the same type of filter as our old one and the installation of the unit was easy. It's a product that people can rely on and does what Pelican says it's gonna do, and I’d recommend this company.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for the response, we are so pleased you like your Pelican system, To help you ensure you change your filter on time your could consider signing up for our Water Shield Auto Ship program. Thanks for referring Pelican.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & Setup

    Reviewed Aug. 12, 2018

    I’ve been using different filtering water methods for a while and I was intrigued by Pelican Water System. They have the one that I didn’t have to keep filling the pitcher for that’s over the sink. I ordered the unit online and it arrived on time. It was installed without a problem and it has been great quality.

    Thanks for your vote!
    Verified purchase
    Installation & SetupPriceStaff

    Reviewed Aug. 11, 2018

    When I did my research for a water system, the first thing I saw was Pelican and another one company, but I chose Pelican because of the reviews they get about their very good filter. I bought the whole house system. I had a nice interaction with their consultant and even with the guy who showed up in the house and made the water test. He was also my vendor. I hired a friend to do the installation and it took him two or three hours but everything went well. Before, the water has calcium. Now, I feel the difference in the water. It’s better. The price and the quality are the best things about the system. You'd get a lot for its price. I would highly recommend Pelican. I'm very happy with it.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear that now you feel the difference in the water. It’s better and the price and the quality are the best things about the system. Thanks for recommending Pelican.

    Pelican Customer Satisfaction Team

    Verified purchase

    Reviewed Aug. 11, 2018

    I ordered filters online from Pelican and it was easy enough and in about a week, the filters arrived. It was a good water softener.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Buying online and working through our website is a great way to do your research and then select your product. Our marketing team will be so happy to hear you found the experience positive. We are also delighted to hear that you are happy with the Softener.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceInstallation & SetupPriceStaff

    Reviewed Aug. 10, 2018

    I Googled water filtration or house filters and Pelican came up. I started looking at their website and their reviews. A lot of people seemed to be very content and very happy with their purchase. So, I purchased their system and I installed it myself which was easy. Also, the customer service is unmatched. You can tell them 20 times if you have questions and problems and they’re there, they help you out. The water quality in my house now is unbelievable. I have one of these water dispensers with the 5-gallon little things. I fill them up from the bathtub and put them in and it’s better than bottled water. It's a great all-around product and for the price, it has been one of the best purchases I’ve ever made.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for your review, we are so pleased to hear that the Pelican system is providing you with better than bottled water quality and its one of the best purchases you ever made.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & SetupPrice

    Reviewed Aug. 10, 2018

    I was searching for a water purification system online when I came across a posting by Pelican. I then dug a little deeper to see if their product was the one I was looking for. I dealt with everything online and there were no hidden costs. Pelican was very easy to work with. I ended up getting a water purification system. It has a carbon tank and it sits outside. The plumber who installed the system was not cheap. He had to build a bypass for the plumbing system. Still, since I had the system, the water has been softer. I can now feel the difference in the bath water or when I wash my hands.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear that now the water is softer and you can feel the difference in the bath water or when you wash your hands. Buying online and working through our website is a great way to do your research and then select your product.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 10, 2018

    I bought a house that had a Pelican water system in it and recently I needed to replace the filter and a lamp. I called the number that was listed on the unit and told them I needed a new filter and they shipped. Then they walked me through how to put it in over the phone. Every time I’ve called Pelican, they’ve been above and beyond helpful.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear that you received such great service. We do pride ourselves on customer satisfaction and are so glad to hear that you had a great experience with our Pelican team.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & Setup

    Reviewed Aug. 9, 2018

    When I saw one of my neighbors get a system from Pelican Water Systems, it got me moving. We've had had water treatment systems for drinking water up in Virginia but now that we're in Florida, we've been drinking bottled water because the water here is not the best. We replaced our washing machine and our water heater, so we decided to go ahead and get a system to keep the sediment and stuff like that from coming into the new appliances.

    I'm pleased with the system that I got. It's maintenance-free. We also don't have to put salt in it, so it's good. And the water has been softer. I also replaced the sediment filter a month ago and it had a whole bunch of crap in it. So the system is doing its job and I feel good about it. It’s keeping all the minerals suspended into the water, so they don't leave deposits through the faucets and stuff like that. It was easy to replace the sediment filter. I got a wrench, and I went ahead and ordered four replacement filters online. They all came and the instructions were clear, and it had the o-rings and everything. It took me five minutes to do the replacement, which was faster than switching batteries in a smoke detector. I liked that part.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We are so pleased to hear that your water quality is much better and you are happy with your new system. So glad that the maintenance is very easy. Now that you have your new Pelican System, you may want to sign up for our Water Shield Auto-Ship Club that automatically will send you your replacement sediment filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase
    Staff

    Reviewed Aug. 9, 2018

    I’m in an area where we have a lot of limestone and it was affecting me. My skin was tight and my scalp was scaly. When I made iced tea, it was cloudy. I research things for a long time before I buy it and Pelican Water Systems was in the top 5 for the top whole-house water filtration system. They also had good ratings on Lowe’s Home Improvement. I went to the Pelican Water website several times and researched what they had there. I talked to my friend who was a contractor and he said that the whole-house system would probably be the way to go so I got the PC600 from Pelican. It did the thing that I needed for the water that I had and there was a softening part that you could add on at a later time.

    I had a few questions about the install since I installed it myself so I talked to a customer service rep and a technical guy after I received my product. Both of them were very professional. After I put the system in, I noticed that my skin was not scaly anymore. I could make tea and it was not cloudy like it was and it tasted better. Also, I have been using less dishwashing liquid and soap. I would recommend Pelican Water Systems to my friends.

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    Verified purchase

    Reviewed Aug. 8, 2018

    I started researching about water treatment systems when I heard bad stuff about fluoride and chlorine. Pelican Water Systems had a tent set up at the park but I further researched different companies then I decided to go with Pelican. I liked the media they used and the no-salt conditioner. We got the one with the filter, the conditioner and sediment filter, and the UV Max. I purchased online and the site was user-friendly. However, you gotta go down at the bottom of the page to find parts like for replacement filters. Nonetheless, Pelican’s is the best water system available. My water tastes better and I don’t smell chlorine.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear that your water now tastes better and you no longer smell chlorine. Congrats on selecting one of our most popular systems (Filter/Softener Combo). You may want to sign up for our Water Shield Auto-Ship Club that automatically will send you your replacement UV filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase
    Staff

    Reviewed Aug. 8, 2018

    I was doing research through Google because of the taste, smell and color of my water from where I live and I saw Pelican. Their website was good and easy to use. I asked the consultant the kind of features, the kind of pollutants that would be eliminated through the filter, the kind of warranty and durability the filter would have and he answered all my questions. He was very well-informed, friendly, very calm and direct in my questions. He was not pushy at all as far as buying the system so, very good. I bought the three to four-bedroom filter system since that one fits my house. Now, the taste of the water is fantastic, the clothes are whiter, there’s no smell anymore and the water is drinkable. Before, I was even afraid of brushing my teeth with the water. I have completely different water and I would recommend the system to anyone.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear that now the taste of the water is fantastic, the clothes are whiter, there’s no smell anymore and the water is drinkable. Congrats on selecting one of our most popular systems (Filter/Softener Combo). You may want to sign up for our Water Shield Auto-Ship Club that automatically will send you your replacement filters.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & SetupStaff

    Reviewed Aug. 8, 2018

    Some time back, I wanted a complete system that would be a filter for the entire water supply in the house. I got one from Pelican and every dealing I had with their reps was very professional. Their reps handled my requests as well as any questions I had in a timely manner. However, the hammer to replace the cylinder was misplaced and so I ordered a new system from Pelican as a repeat customer. Since getting the new system, my wife thinks that our water has been a little softer.

    I'm very satisfied and I'm glad I bought this. Pelican's team has been doing very well. I recommend other people to install a system and use this company's products. I change my filter every six months and I notice how brown it is. It was bright when it was installed so there are impurities coming from outside water supply. Thus, it's important to have a good salt system. Pelican's system does the job.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear that you are very satisfied with your Pelican System. We are pleased to hear that you found our Water Consultants knowledgeable and helpful. Thanks for recommending Pelican.

    Pelican Customer Satisfaction team

    Verified purchase
    Installation & Setup

    Reviewed Aug. 7, 2018

    I’ve had Pelican Water Systems since April and I remember telling someone that the true test is next winter because I was having really dry skin and I was sure that a part of it was from the dry weather that we have up here. I got the Pelican shower filter and since then, I have lesser dry skin. I did the installation and it was very easy. When I ordered the system online, everything went fine and I have suggested it to friends. However, those bathroom smell things in their website worth three for 12 bucks comes with a shipping fee of $8. So, I have to wait until I get down to a major city which is three hours away. Home Depot has them and I don’t have to pay for shipping.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for the response, we are so pleased you like your Pelican shower filter, we have said it often but we do believe we make the best shower filter on the market. To help you ensure you change your filter on time your could consider signing up for our Water Shield Auto Ship program.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & Setup

    Reviewed Aug. 6, 2018

    I live in Sacramento and the water was really bad. I wanted to make sure that the water is nice and clean, so I called Costco. Costco was selling me some salted water systems and the rep said it would cost 6,500 to install. However, I don't like salted. I have people in my family who had salted ones and they said that after about two years of use, the system would get rusted. I thought that there must be something out there without salt, so I started looking for it and I found Pelican Water Systems. They have an unsalted water system and they are used by hospitals.

    Using Pelican's website was good. I found everything I needed. I called them and the guy named Robert told me to buy the basic ones. He also said that I do not need the expensive ones since those are for the places that have a well. I then bought a system and he sent me all the videos on how to install it and gave me two filters for free. He also said that every five years, he’ll send me an email to remind me to fill something.

    Since using Pelican's system, my swimming pool has been nice and clean. My granite countertop has no calcium and the water feels a little silky and is better too. I also don’t have to spend money on my nice refrigerator with the water filter that I spend $55 every two months. I've always shown my water system to my family and some friends.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Congrats on your new Pelican System. So glad to hear that since using Pelican's system, your swimming pool has been nice and clean. Also, your granite countertop has no calcium and the water feels a little silky and is better too. Thanks for recommending Pelican.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & Setup

    Reviewed Aug. 6, 2018

    We had used the pitcher-based filtration for a long time and decided that it was a hassle. I used Pelican's website and purchased the regular drinking water under the sink system. Installing it took about 15 minutes and since then, my water has been very good. They met all my requirements and the whole thing went really well. The transaction was easy and the product is great. I’d definitely do it all over again.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We are so pleased to hear that your water quality is much better since installing the Pelican Filter. Excess chlorine in city water is an increasing problem we help address every day. Very nice to hear you found our website easy to use. Now that you have your drinking filter, you may want to sign up for our Water Shield Auto-Ship Club that automatically will send you your replacement filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & SetupStaff

    Reviewed Aug. 5, 2018

    We bought a new house and the water was unacceptable for my wife. I was okay with it but it had a sulfur smell and I had a little reddish tint in the toilet and the sink. So, it led me to get a water treatment unit from Pelican Water. They had a very personable sales consultant, John. He presented himself very well and was very knowledgeable. He did a great job. He brought out a mobile display and he offered a 5-micron filter, a sulfonator, a softener and the filter to take care of any sediments. It was everything I needed. He had a fix for my iron, sulfur, microbial and water issues.

    But unbeknownst to him, I already did a water sample and I knew what my water issues were. He came in and he had his own way of testing the water, while I was standing there, and he produced almost exactly the same results that I already knew about. I did my own install as I'm an engineer. I did lots of reading and lots of manuals. I also called their tech support. I looked at several videos and I engineered into buying my own system. I had some questions about the way the valves were configured on the charcoal tank and the softener tank but once I got it all installed and I had everything laid out the way I wanted it, my questions were answered. I sent pictures back to Pelican and they were really happy with the way I installed it.

    I bought the complete system and got $4,000 wrapped up in all the equipment. The products are above standard comparing it to the Home Depot, Culligan systems or the Lowe's pipe system that can be bought at the big-box store. Pelican’s system is far better. The equipment’s quality on the outside is better and the performance is even better too. In the beginning, I faced weeks of running the system before I started seeing positive gains because the pipes and the hot water tank and all the fixtures in the home took some time to get cleaned. We didn’t live in the house full time so we weren't constantly taking showers and washing clothes.

    So, once I got a couple weeks of using the water, I noticed an incredible change, not only in the taste but the smell and the way it was leaving the toilets. Also, my wife told me that she shampoos and conditions her hair and it was an unbelievable change. I tell people that everything I've heard about Pelican and seen with their systems is true. One of them bought from Pelican and Pelican sent me a gift card. My neighbor had been over here and she took at least a dozen pitchers and thought it was wise. Now, I've got four people recommended. One of them has purchased and I installed her system as well. She is extremely happy. I would definitely recommend and I'll continue to recommend Pelican Water Systems.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear you noticed an incredible change, not only in the taste but the smell and the way it was leaving stains the toilets. Also, nice to hear about the improvements in the shower. Thanks for recommending Pelican.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 4, 2018

    My brother-in-law bought a Pelican water system and he really liked it. My friend also purchased one and he really liked it as well, so I got involved with Pelican too. I just called them and had the product ordered. Everything went great with the consultant. He was very helpful. I always seem to get the same rep when I call them and he knows exactly what I want. We put reverse osmosis on the drinking part and the water tasted better. I would recommend Pelican's water softener. I’ve been very pleased with it.

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    Verified purchase
    Customer ServiceInstallation & SetupPriceStaff

    Reviewed Aug. 4, 2018

    I had a good experience with Pelican Water Systems, but I would have liked if they stayed with the first price they gave me. I called Pelican to get a price, then I called companies and got prices. Pelican was cheaper, so I called them back. However, they told me that they couldn't honor that price anymore. The first rep that I talked to who gave me the best price was unavailable to talk to, and the next rep I talked to, Jim, jacked up the price by $100. He ran the price of everything up really high. He also tried to oversell me stuff and I had to back off on that. But I just went ahead with Pelican. I got in contact with another salesman who told me that while the stuff I got was fine, I could probably get by with less and add the other if I needed it down the line.

    A big difference between Pelican and the other providers I looked into was that with Pelican, I got to pick the plumber who would install the system, whereas with the other companies, they installed and did everything. And there were some savings for me by doing it the way that I did it. The plumber I got has never done such an installation before, but we talked it over and he knew what he was doing. He did it and the whole thing looks very nice. Everything's squared up and done properly.

    Another thing was, Pelican's website could have also been better and a lot more informative. There were hidden things in there. I was searching for the estimated cost to install, estimated time to install and the time it takes to filter out the old pipe into the new system. After I got it and got the instructions, we started reading the instructions and that was when we found out that it was gonna take 45 days before the filtering system would kick in and filter everything out. We're still working through the filtering system time because my water isn't clear like I would think it should be. So, we're working through it and getting it there, but, I've already recommended Pelican to two other people, one of them was the plumber itself.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear that overall you had a good experience with Pelican. Our sales do fluctuate, so perhaps we may have been running a different sale. Please contact our technical support team at your convenience, so that we can clarify the confusion about the 45 Day break-in period? All of our filters provide instant filtration upon install. Thanks for recommending Pelican.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & Setup

    Reviewed Aug. 3, 2018

    We had a room addition put on and we wanted a water filter system that removes the chlorine, lead and all the other stuff that's in the water. We then had a plumber install a Pelican unit with three different cartridges on one rack. Since having the system installed the water doesn't have the chlorine taste in it.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for your review, excess chlorine in city water is an increasing problem we help address every day. We are pleased to hear that you no longer have the chlorine taste in your water. Our customers find that a Pelican Water Filter System can also help address color, taste and odor, improving the water as you have found.

    Pelican Customer Satisfaction Team

    Verified purchase

    Reviewed Aug. 2, 2018

    Five years ago before we were building our house, I was looking for a salt-free water softener. We knew that the water in the neighborhood was pretty hard. There weren’t that many choices with Pelican Water Systems, so it wasn’t too difficult to choose what product to get from them. The system we got doesn’t provide soft water though, so it was a marginal solution. The minerals are still there and they still build up. Still overall, we’ve been pretty pleased with it, especially in terms of filtration.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thanks for being a long time Pelican customer and for your review. Our Carbon whole house filters do last for 5 years and then a simple carbon change and you are ready for another 5 years of better than bottled filtered water.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceInstallation & SetupSales & MarketingStaff

    Reviewed Aug. 2, 2018

    A friend of mine had the Pelican water system and he told me about it. Our water wasn’t as pure as we hoped it to be and we wanted to get some clean water into the house. I called Pelican and the sales reps were great. They explained the Pelican system and I ordered it. We got the water filtration system with the water softener. We put it in and the installation was very simple and it wasn’t very difficult. Since having the system installed, we definitely smell the difference. We don’t smell the chlorine in the water anymore and my wife says her skin feels better when she is out in the shower. So, if my wife is happy, I’m a happy guy.

    But a week after we put the system in, it started to leak. So, I gave Pelican a call and they told us to tighten it up, and that was what I did. It was fine for a year, then it leaked again. I called them and they said that we already called them that we had a leak once and they sent me a whole new unit. But I had to take the old one apart and put the system back together, which was like installing it again. Nevertheless, our experience with Pelican has been good and I’m very satisfied with their system and their service.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear that you no longer smell the chlorine in the water anymore and your wife says her skin feels better when she is out in the shower. Excess chlorine in city water is an increasing problem we help address every day.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServicePrice

    Reviewed Aug. 1, 2018

    I bought a property that had water that smelled bad. Through my online research, I found that Pelican had the better price and the better product too. I purchased the chlorine injector pump and the filtration system. So far, it has been working really well. However, I called this number and I wanted to make a payment, but they put me on hold forever. Still, I will recommend Pelican Water Systems.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)
    Thank you for your feedback, doing research on the best system to treat well water is definitely worth your time and effort. .

    So glad to hear your sulfur issue has been resolved.

    Pelican Customer Satisfaction Team

    Verified purchase

    Reviewed July 31, 2018

    We moved from Northern Arizona to this little bit Central South-Central part in Arizona. It’s a brand new house and it’s my first time on a well as I’ve always been on city water. My contractor had drawn a water treatment system in, so I went ahead. I was looking for a salt-free system on the internet and Pelican's system came up first. After I read about it, I was completely satisfied. However, I was in a hurry when I finally decided to start with Pelican. I put in my order and it took me about ten minutes. I didn’t realize there were more options and I only got the single tank but it’s working great. When the tank came, I had no problem whatsoever. My plumber did it himself and I was a piece of cake. I’ve dealt with this kind of inline filter before and it was simple.

    It was the first time the well had ever been used, so it took me a while changing the five-micron filter about once a month until I got my well to the point where it didn’t turn the water a color. And now, it’s perfect. Pelican Water is easy and you don’t have to mess with anything except watch your filter and they’re supposed to only be there for six months. It takes a while for the cavern to get built in a well and I’m finally there. I’m getting good clean water and I would highly recommend Pelican Water.

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    Verified purchase
    Installation & SetupPriceStaff

    Reviewed July 31, 2018

    My water had a very bad taste. I was told that it was well water so I got a whole-house system from Pelican Water. The reps were professional and courteous. The system was very expensive but since I had the whole-house system installed I can drink the water.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear that your water has improved and can now drink the water. We pride ourselves on customer satisfaction and are so glad to hear that you had a great experience with our Pelican team.

    Pelican Customer Satisfaction Team

    Verified purchase
    Staff

    Reviewed July 30, 2018

    We purchased a new home in Minnesota and I know the water is harsh up here. It’s hard water. I’ve always used Culligan in Florida and Texas but the salt prices are going up and we tend to use a lot of it. I was looking for a system that was a little more economical. Looking up through reviews, Pelican kept coming up as far as getting pure cleaner water. Plus if I put the two tanks together, I can have a whole house filter and that called my attention. I called Pelican and the gentleman explained quite a bit to me. He told me that it was a really easy system and that I could put it together myself. He also sent me videos. Overall, it turned out to be a good system. I installed it about two days after receiving it because I had to let the filter sit for 48 hours. Then once I had that all in, we noticed that the water didn’t have a funny sulfur aftertaste.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thanks for the review, we are finding more and more customers are moving away from the old technology salt based softeners and moving to the easy maintenance, salt free water softener and filtration products. Great to hear that you have noticed a difference in your water quality since installing the Pelican System.

    Pelican Customer Satisfaction Team

    Martina increased rating by 4 stars.
    Customer ServiceStaff
    After a positive interaction with Pentair Water Solutions (previously Pelican Water), Martina increased their star rating.

    Original Review: July 21, 2018

    I was told by the customer service that the delivery would be free AND an absolutely easy scheduling! Since I am not home all the time I would just have to purchase the Water Filter System first and then I could change the delivery date to my convenience! That sounded like a really good delivery service to me! After I had purchased the filter system, the delivery company charged me $42.00 for the change! They would only deliver if I paid the $42.00! This is what they call FREE DELIVERY! Is it really so difficult to be honest and inform the customer correctly? If I am told the delivery is free and easy to schedule, I believe that! I called for a refund but the customer service person behaved as if I should know about the extra charge and that this would be a "I said, he said" case! I am disgusted by such practices.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for the feedback. I see that a member of our team immediately reached out to you and resolved the issue. Unfortunately, shipping companies do often charge for address changes or to hold shipments.

    Pelican Customer Satisfaction Team

    Reviewed July 6, 2018

    I bought the PSE2000 and installed by a recommended plumber from Pelican (total $4000). The system worked fine first few months and then I started seeing white residue in my cookware. I decided to change out to a brand new filter and that didn't resolve the problem. I bought another under sink filter hoping it would take out the white residue but it didn't. I called Pelican's technician and he told me that it is normal to have some and nothing we can do about it. I think it is ok to have this as part of my food consumption but it is bugging me to see this white stuff. Can someone help me??

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    Verified purchase
    Installation & SetupStaff

    Reviewed June 2, 2018

    I wanted to get rid of the chlorine because we're on city water. I talked to a contractor here in town and they recommended Pelican. We went with their whole home system. It has a sediment filter and then it has two tanks, one with carbon media in it which takes out the taste and smell of chlorine. And then there's one that's a salt-free water softener. The installation went perfect and we've had the system now for about five years.

    The sediment filter needs to be changed every six months and as the manual said, the carbon media in one tank should be replaced after five years or 100,000 gallons. And after five years of having the system installed, we could start smelling the chlorine again. However, when it was time to replace the media, the company I bought the system from and installed it didn't have a clue what I was talking about. And they were not helpful at all. So I did my own research online and found a company to ship me the media and went from there. It came from some place in Florida and the company was very good. It was free shipping and I got the stuff quickly. Their instructions for changing it were perfect too.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thanks for being a long time Pelican customer and for your review. Our Carbon whole house filters do last for 5 years and then a simple carbon change and you are ready for another 5 years of better than bottled water. We are also so pleased to hear that the installation on the Pelican Combo (Softener-Filter) went perfect.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed May 27, 2018

    I had a water softener but it was leaking, so I needed a new one and I was shopping through the Sears website when I found Pelican. I wanted a system without the salt treatment so I got one through Sears and then I went directly to Pelican for the ultraviolet light treatment. I wasn’t sure which one went with the system I purchased and the sales reps were nice and good about getting things situated for me. Everybody was friendly and my experience with Pelican was very pleasant and easygoing. If I have to leave a message, they get right back to me with my questions.

    The plumber who works at the hospital with me installed the unit for me. The bulb was missing from the ultraviolet system, so he called but since he wasn’t the one who purchased it, I had to call. Once I called, they shipped the item right away and we got it in a couple of days. Pelican has made a big difference. I have a water well and the water is softer. Also, this doesn’t have the wash-out period, so I don’t have all that racket going on and I'm not wasting water, which is handy. I would definitely do business with them again.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thanks for the review, we are finding more and more customers are moving away from the old technology salt based softeners and moving to the easy maintenance, salt free water softener and filtration products. Great to hear that you have noticed a difference in your water quality since installing the Pelican System. You may want to consider signing up for our Water Shield Auto-Ship Club that automatically will send you your replacement UV Bulbs when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase
    Staff

    Reviewed May 24, 2018

    We wanted to filter the incoming water from the city. I ordered the filters from Pelican and I'm happy. Their people put it in and it works good. The water has been very pure since we've had it. It was a great experience.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for the positive review. We are so pleased you like your Pelican filter and the water is now pure. We do pride ourselves on customer satisfaction, so glad to hear that you had a great experience with our Pelican Service team.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & SetupStaff

    Reviewed May 23, 2018

    I had a great experience with Pelican and the sales rep was awesome. I talked to him six months prior to get an idea of what type of system I would need. But my husband and I had a budget which was a goal of ours so we waited until there was a sale going on. Then the sales rep reached out and let us know there was a good deal and that was when we made the purchase. We bought their largest system for water softening and filtration.

    The sales rep also recommended a couple of companies for the installation. The guy we chose sounded like a good fit and he got the system installed but he wasn’t very punctual. 30 minutes before the appointment, he would say he can't make it so we've had to schedule again. And we did that three times. Then four times in one day, he would say that he can make it or he would say that he can't make it and that he would be three hours late. So my issue was more with him and I wouldn't use him again based on the experience I had with him.

    Our county is the largest one in Georgia and also the worst in terms of water quality. It's not like other states where there's a sulfur smell. This one had high amounts of chlorine that you could smell. The water is turned pink and in a week's time after cleaning the toilet, you would have a pink ring around the toilet. Now, we don’t have that anymore. There's also been some difference in the taste and the smell of the water.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We are so pleased to hear that your water quality is much better now that there is a difference with the taste and smell. Excess chlorine in city water is an increasing problem we help address every day. Very nice to hear that you had a great experience with Pelican and the sales rep.

    Pelican Customer Satisfaction Team

    Verified purchase
    Staff

    Reviewed May 22, 2018

    We have a lot of chlorine and different things in our water. Lead was also found in our water and I live on a reservation. The water is really not that good. I looked up water systems on the internet and Pelican's website made it easy for me to see things. I then asked questions and the rep, Kyle, was really nice. He went over a couple of different things and asked me how many people live in the house, how much was the water usage, and what I was looking for. He gave me a couple of different options. I looked online and checked what I wanted and then Pelican gave me a pretty good deal on it.

    I was going to buy a different system, a reverse osmosis under my sink prior to that. I didn't look that up first and I'm glad I did because it was just one underneath the sink and the system I had is for the whole house. The unit we have from Pelican is a tall circular one that hooks up to the main water and comes in the house. It's for two to four people, it takes care if you take two showers in a day, do laundry every day, and use the dishwasher. It's a smaller system but it works great for us. Our water's hard and since having the system, there has been a change in the taste of my water and my hair feels different going to the shower. I like Pelican and the system works really well.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We are so pleased to hear that your water quality is much better with improvements to taste and how your hair feels now the chlorine has been addressed. Excess chlorine in city water is an increasing problem we help address every day. Very nice to hear you found our website easy to use.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed May 21, 2018

    My daughter was researching clean water and she was advised by somebody in Mississauga about Pelican Water Systems. The sales consultant very helpful and very quick and had detailed information. We had to do the installation of the system ourselves and it was good. Two units were installed and the other one's still waiting to be installed. We just had to call to get some clarification on how to seal the tank and they were very helpful. We got it done and we were very pleased with everything. We did the drinking water filters and the water is very good.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear that now your drinking water is very good. We pride ourselves on customer satisfaction and are so glad to hear that you had a great experience with our Pelican team.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & SetupStaff

    Reviewed May 20, 2018

    I first heard about Pelican Water Systems from a local plumbing company two years ago. Pelican is environmentally safe and I didn't want to have a water softener, so I put this filtration system in. This is only the third or fourth one that was put in Utah. These big million dollar homes that have problems with swimming pools, their water softener systems didn't work and those pools were turning brown in the inside. So they went with this unit and I checked into it that way. I even went to the people's houses and talked to them and they were very pleased because their water system was much cleaner. Pelican also has the Enviro water products. I had them install it and with Pelican, the filters came in. Three more years I could change out the big units but I change out the filters every five and a half to six months. I get my filters online and I order them from Pelican.

    Meikel, the sales rep, was fantastic. Considering the size of our new home, we went through everything in figuring out stuff such as water quality issues and solutions. And they were gonna put in just a regular water softener in that. We've also had them put in an on-demand water heater along with it. We purchased a big Pelican Water System for regular water coming from the city. I've got it set up in the same room where my on-demand water system is in the garage. I went to the website at first and I was looking for the on-demand water system which is manufactured by Rinnai who I've had before in my previous home. It's an on-demand gas water system so there's no water tank. So, I was looking for a plumber that would put the system in.

    There were several plumbers but they weren't licensed and they weren't qualified or good enough for me. So I got hold of these guys at Pelican Water and talked with them about some stuff and they came out and I started talking. My wife wanted to have clean water and was asking some questions. Meikel was at Spears Plumbing in Kaysville, Utah and he wasn't a pushy salesman. He was smart, intelligent and he was straight up. I could relate to him. He was very professional and we worked together real good on what I wanted to do, how I would I interact with the plumber and how everything would be installed. He had gone through the steps and he'd been the representative in pushing the products and also the on-demand water heater.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)
    Thank you for the response, we are so pleased you like your new Pelican System and are so glad to hear that you are satisfied with our products as well as the service you received.

    You may want to consider signing up for our Water Shield Auto-Ship Club that automatically will send you your replacement filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed May 19, 2018

    We have a well and I got a well water system from Pelican Water Systems. Everything was great with the sales consultant and it was probably one of the best customer services I’ve ever had. They answered all my questions every time I called and whatever it took to get me where I had to be. They had me return a bunch of stuff and get some of the stuff all free of charge. Any problem I had, they fixed it. I did the installation partially myself and I hired a guy that does it around here. I had some problems the past few days, but just a couple of days ago, they sent me a rebuild kit for something and it should be good to go right now. The water is nice and clear. I also researched a couple of things on the Pelican Water website and downloaded the user manuals.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear that now your water is nice and clear. Thank you for your feedback, doing research on the best system to treat well water is definitely worth your time and effort. At Pelican we have a large portfolio of products that can address many problems relating to color, taste and odor found in well water. We even provide a rapid 12 water test that is available across the USA.

    Pelican Customer Satisfaction Team

    Verified purchase
    Price

    Reviewed May 18, 2018

    We didn’t have any pressure on our water so we put in a booster pump and then we put the filter and softener. We have a lot of lime here. It was stopping up the dishwasher and it's getting in the ice on the refrigerator. I installed the Pelican Water system myself and it took time for me to do it. It took me a couple of days. But so far, so good and I hope it stays that way. My wife likes it because her dishes are cleaner. It keeps her happy. The only thing I have is the price. That was a little bit steep but what the heck if it works.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Congrats on selecting one of our most popular systems (Filter/Softener Combo). So glad to hear the dishes are cleaner and the wife is happy.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & Setup

    Reviewed May 17, 2018

    I had an old water softener and it wasn’t working so I wanted to replace it. I decided to get a Pelican Water system because it looked simple and all the reviews looked like it was pretty good. I went to their website and got the system with the carbon and the water softener. I installed the system myself. It had me flush the carbon filter for about a day and I asked about the connectors also with it. It made the installation a lot easier. It just took me about two days. I have to replace regular filters every six months and then the carbon filter in five years. My water tastes a lot better now. And we have carbon filter on our refrigerator and it tastes almost identical to it from all the faucets throughout the house.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear your water tastes a lot better now that you have a Pelican System. We often hear that the old technology salt systems are costly and troublesome to maintain, so we are pleased to hear that after researching you decided to go with a Pelican System. You may want to consider signing up for our Water Shield Auto-Ship Club that automatically will send you your replacement filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase
    Staff

    Reviewed May 16, 2018

    The community that I live in is a backflush and people end up with rusty water so the clothes are ruined and everything like that. I have a plumber friend and he put Pelican Water Systems in his house and he was very happy with it and recommended it. I went on their website originally to research it and it was very informative. I knew exactly what I wanted and I ordered it. I have three filters. I had a whole house filter when I bought this house and so with the Pelican, I just added it to my whole house filter. And then the water that I drink, I get out of my refrigerator so there's another filter. It’s reassuring and I'm very happy with the system.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear that you were referred by a plumber and you are happy with the Pelican System. We appreciate your positive feedback. Congrats on selecting one of our most popular systems (Filter/Softener Combo).

    Pelican Customer Satisfaction Team

    Verified purchase
    Staff

    Reviewed May 15, 2018

    I had another system which I inherited when I bought my property and I had nothing but problems with it. The softener was backwashing everyday so for four hours I would have no water pressure. But even if there was water pressure, the water wasn't that great anyway. It was discolored. I wasn't happy drinking it. Also, I was putting in six bags of salt in a month. So Pelican's system has been helpful. It's been fantastic. The first contact, the delivery was done the next day. Everything went smoothly. The system has gotten rid of all my backwashing and now I have softer, cleaner and clear water and no electricity nor salt needed. It was a great improvement. I'm a happy man.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear that you are happy and the system is providing softer, cleaner and clear water. We often hear that the old technology salt systems are costly and troublesome to maintain, so we are so please after research and talking to our Water Specialists you decided to go with a Pelican System. .

    Pelican Customer Satisfaction Team

    Verified purchase
    PriceStaff

    Reviewed May 14, 2018

    Pelican's website was very easy to use, and everything was black and white. I liked the price and what was explained the product was gonna do. I was pretty much set on what I was gonna get. I just needed a little reassurance and that was what the sales consultant gave me. He explained how the product works and he was very helpful. I got the salt-free whole house filter system and the water quality's good now so we're happy.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We appreciate your positive feedback. Congrats on selecting one of our most popular systems (Filter/Softener Combo). So glad to hear that you are happy with the water quality and the website was user friendly. You may want to sign up for our Water Shield Auto-Ship Club that automatically will send you your replacement filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase
    Staff

    Reviewed May 13, 2018

    A lot of water systems are wasting anywhere from 50 to 100 gallons of water every couple of weeks. That's a lot of money going down the toilet. Aside from that, I didn't want to go with salt systems either because they will eventually damage copper pipes. I also heard that some areas of California banned the salt system so I think that's gonna be a problem later on. On the other hand, the Pelican system looked like a heavy duty filter or a very commercial system. There is also no wasting of water with that system and I would recommend it to anybody because of that. I even talked to a lady at Mesa City Hall and she sounded really happy with the fact that it's not wasting water.

    I had a plumbing company come in and install the system. I got all kinds of copper pipes and I had a spray valve put in the system so I could choose when I wanna start the filter. I can turn the system off when I'm checking it closer. I also had a spigot put in because there's a lot of pressure in there. They put a plug in there initially and when I took the plug out, I took a bath because there was so much pressure up in the tube. Those are two necessary things that you wanna include when you install that system. When you shut it off, you can get a bucket and very carefully open the spigot to release the pressure that's in the system. The spigot is nice too 'cause I can wash my car with that water. Since I've seen how the installation was done, I can now install one myself too. It's mainly a lot of work lining everything and getting everything to fit right 'cause there was a lot of measuring.

    The system ended up looking nice. It looks like a commercial system next to my hot water heater and it's doing what it's supposed to do. The water doesn't feel that hard anymore so it seems a lot better. So I'm pretty happy with the system. It has got a carbon filter, a regular filter and something else. There are two metal tanks and a filter inside of them. Those are changed anywhere from six to 18 months and they even gave me four free filters along with the system. It also came with some cleaning agent to clean those tanks off as they get dirty but I didn't take the plastic covers off. Pelican is really good.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear the water doesn't feel that hard anymore and it seems a lot better. Thank you so much for the review, we are finding more and more customers are moving away from the old technology salt based softeners and moving to the easy maintenance, salt free water softener and filtration products. Great to hear that you have noticed a difference in your water quality since installing the Pelican System.

    Pelican Customer Satisfaction Team

    Verified purchase
    Sales & MarketingStaff

    Reviewed May 12, 2018

    I’ve known about Pelican for years from just researching different systems. At the Orlando Home Show, their sales folks were great and they explained everything. We were in the process of debating which system we were gonna get and ended up winning the system for the whole house in the draw so that worked out really well. It has the main filter and the little pre-filters. I had them install it since that was part of the home show thing. The guy was really great, straightforward and very meticulous like me so I’m a happy guy. We had an RO system so drinking from the faucet wasn’t even an option before, but, now, we can. I have also noticed that some of the shower fittings are starting to clear up now. We have also got clients that we interact with a lot and they’ve asked about the system. We told them we won the thing but I would have bought it anyway. It’s awesome. I got to buy a second system for another house and I will put that one in.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We appreciate your positive feedback. Congrats on winning one of our most popular systems (Filter/Softener Combo). So glad to hear that the system is awesome and you received great service. You may want to sign up for our Water Shield Auto-Ship Club that automatically will send you your replacement sediment filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & SetupStaff

    Reviewed May 11, 2018

    I wanted to drink water right off the faucet instead of going to a store and picking up gallons of water. It's more convenient. So I researched about water systems. I just went online and purchased the Pelican Water system and installed it myself. If you're definitely a hands-on guy, it's easy. I got the 6-Stage Under The Sink system. Every 6th to 8th month I have to change one of the filters and then 12 months for one of the other filters. The website was straight to the point. Since the installation of the system the water is clean. It's a good drinking water. It has no bad taste.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We are pleased to hear that the water is now clean and has no bad taste. Working through our website and buying online is a great way to do your research and then select your product. Our design team will be so happy to hear your experience with the website was positive.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & Setup

    Reviewed May 10, 2018

    We have had Pelican for quite a while. I had used it in six years. I went online and looked it up, trying to find one that you did not have to replace the whole unit every time so you could just replace the medium. Pelican gives you everything on the instructions that you need. I ordered right online and had it right out to us. The website was as easy you could get, I don't know how you can make it any easier. It has been a really good product. We have the whole house unit in there. The reason I went to it was because our municipality for water went to chlorinated water and I couldn't stand it.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We are so pleased to hear that your water quality is much better and the chlorine is gone. Excess chlorine in city water is an increasing problem we help address every day. Very nice to hear you found our website easy to use. Now that you have your system, you may want to sign up for our Water Shield Auto-Ship Club that automatically will send you your replacement sediment filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & SetupStaff

    Reviewed May 9, 2018

    Our water was pretty rough. There was a nasty rotten egg smell and color to it. The Pelican sales consultant was very informative. I gave him my square footage and told him there are two bathrooms. There are five of us in the house, and we do a lot of laundries. I have three kids. So, the water is constantly being used. He then recommended a specific system, which I purchased through him. I already had a water softener, but the cleanliness of the water has been much better since having the Pelican system installed.

    There are, however, two drawbacks. One is the chlorine injector into the water as it is crazy loud. At night, it sounds like a BB gun hitting the side of my house. And the other issue is the holding tanks for the chlorine. It is only 35 gallons. So every five days, I have to put two gallons of bleach and 35 gallons of water on it. They definitely should have sent me a bigger container. Other than that, the system is awesome. I love it and it works great. I am satisfied.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear that the cleanliness of the water has been much better since having the Pelican system installed. Odors can be difficult to address, so its nice to hear that the system is awesome and you love it.

    Pelican Customer Satisfaction Team

    Verified purchase
    Staff

    Reviewed May 8, 2018

    I got the PDF-1500 from Pelican Water Systems. The sales rep who came out was wonderful. He was very professional at his position and very customer-oriented. The product does its work too but it's not as good as I expected. It still keeps a little taste of the chlorine and I don’t like that.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for the review. So glad to hear the sales rep was very professional and customer oriented. We encourage you to contact our technical department to verify that the system is installed properly.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceInstallation & SetupSales & MarketingStaff

    Reviewed May 7, 2018

    I wanted a water softening system for my home. The Pelican Water System's sales rep was very good. Albeit the installation instructions led me to believe it was much easier than what it turned out to be. I paid for their installation kit but I took one look at the stuff and I decided I'd call a plumber to come and install it. And instead of taking two hours, it took him almost 4 1/2 to 5 hours to install it. It was not anything that a simple dude as myself could have installed, or even a handyman.

    Also, there were two new valves that was needed to set up a by-pass and turn the water off and on. However, those were not included. And the carbon tank had to be set, filled with water for 48 hours prior to installation and then flushed out a couple of times. None of that was informed at the time of the purchase until the product actually arrived and I started to read the instructions. Nonetheless, the product is good. It's just that the communication on installation leaves a lot to be desired. So far, the installation seems to be doing what it is supposed to do.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thanks for the review, very nice to hear that the system is good. However, we apologize for the miscommunication and will certainly share this important feedback with the team. Thank you for taking the time to provide us with the feedback we need to be a better Company every day.

    Pelican Customer Satisfaction Team

    Verified purchase

    Reviewed May 6, 2018

    I didn’t wanna leave my wife having to deal with a 40-pound bag of salts so I bought a Pelican Water System online and it was an easy experience. I have installed it and it’s in use. I had the regular series type of unit before. I’ve had several of them over the years. And I really couldn’t tell if it was working or not without testing the water to see if it’s any softer. But on the new unit, after a couple of weeks, it seemed to show evidence of working fine. Pelican Water System has no salt and it does not use electricity.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thanks for the review, we are finding more and more customers are moving away from the old technology salt based softeners and moving to the easy maintenance, salt free water softener and filtration products. Great to hear that you have noticed a difference in your water quality since installing the Pelican System.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & Setup

    Reviewed May 5, 2018

    I’m a plumber and HVAC guy, so I know about Pelican Water Systems. It was time to get something to put a tank less water in. I needed a scale protection so I got a Pelican. I watched their prices go up and down in the website and I waited until it was at a decent price. I knew how much they fluctuated and then I called an order and got it done. Since then, our water is a lot better tasting. It’s got bluish tint now to it and our showerheads are not having any scale buildup as far as white stuff, which is a lot better that way.

    However, the carbon filter of it is a little tricky to get. It takes 7-10 days to settle before you can use any high volumes. Being a plumber, I know what to do. But the normal guy would just turn it on and there would be black stuff in the water to turn the bypass on if you’re gonna take a tub bath or washing machine. But it all says that in the instructions. If you just follow the instructions thoroughly, you wouldn’t have any problem. You just gotta settle that carbon stuff down where it’s seated in there. Other than that, it’s great.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thanks for the review, we are pleased to hear your water is a lot better tasting and your showerheads are not having any scale buildup. You may want to consider signing up for our Water Shield Auto-Ship Club that automatically will send you your replacement filters when you need them at a special discounted price.

    Pelican Customer Satisfaction

    Verified purchase
    Installation & Setup

    Reviewed May 4, 2018

    We have well water where we're at and I couldn't afford to buy the whole house filter system yet so I put one Pelican Water system in the shower. I bought it online. It was no problem to install. I just got to change the filter every six months. I've already recommended it to friends.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for the response, we are so pleased you like your Pelican shower filter, we have said it often but we do believe we make the best shower filter on the market. To help you ensure you change your filter on time you may want to consider signing up for our Water Shield Auto-Ship program which will send you your replacement filters when you need them at a special discounted price. Thanks for recommending Pelican.

    Pelican Customer Satisfaction Team

    Verified purchase

    Reviewed May 3, 2018

    We had iron and bacteria in our water, which is common where we live, so we decided to purchase a sulfur reduction system from Pelican. It was very easy to order in their website and the filter was what I expected. It was a very positive experience.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thanks for the review. Odors in the water can be quite challenging, so we are pleased to hear that you purchased a Sulfur Removal system. Finding bacteria in your water can be a scary experience, we strongly recommend our UV System to compliment your Sulfur Removal for proper protection.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceInstallation & SetupSales & MarketingPriceStaff

    Reviewed May 2, 2018

    I was doing some research online looking for a water filter and Pelican Water was the best system that I could choose to put in myself. It looked like it was the most installation-friendly. I installed it in about 45 minutes and it was really simple. The maintenance was also a little easier than other water softeners. I liked the idea that the softener was salt-free.

    I got the combo and the reverse osmosis system. I've had an RO before and I knew I wanted one, moving to a new house. I sent in a water sample for the other one then Pelican called and discussed it with me. I've explored their website. I was back to it a dozen times before I decided on the best system. I knew exactly what I wanted to buy when I placed the order. The man who took my order on the phone set up an automatic filter replenishment which was a nice deal. You kind of forget when you're supposed to do it, especially as the filter change comes out five years from now. And to get it delivered, it would remind you that it's time to change it. It was nice dealing with them.

    It's only been installed for a couple of weeks now. The initial filter is starting to work through the system. They said that it would take about two to three weeks before the water softener actually starts cleaning up the pipes, even though the house was lived in for only four months before I installed the softener. I recommend Pelican. My daughter's putting one soon. She was waiting for me to put mine in to see if I liked it and I told her that I did. It's worthwhile having it in the house. Any filter is better than no filter. Pelican was straightforward and their ads would tell it all. Those were very helpful. The stuff was delivered when it was supposed to be delivered and the price was reasonable too.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We appreciate your positive feedback. Congrats on selecting one of our most popular systems (Filter/Softener Combo). Excellent choice signing up for our Water Shield Auto-Ship Club that automatically will send you your replacement filters when you need them at a special discounted price. Thanks for referring Pelican.

    Pelican Customer Satisfaction Team

    Price

    Reviewed April 30, 2018

    Like most, when I began my research for a whole home water treatment system, I looked very hard at Pelican. There were many great reviews and the system looked good. It offered very little maintenance with no electricity or salt/potassium additives. So I pulled the trigger and made the purchase. Now, I live in a neighborhood that has city treated water to begin with, so I didn't need a system that someone who has well water would need. I only wanted softer water that I could drink out of the tap. Pelican delivered and set up my system with their "90 day money back guarantee" They charged me 3,032.49.

    Long story short, after 45 days, I decided that the system wasn't working as advertised and I wanted to return it. They came and picked it up and said that I would get a "full refund". Well, that refund was only 2,223.57. The balance of 808.92 was a delivery fee which they are refusing to refund. 808.92!!! for delivery?!? If you provide a product that doesn't meet your customers expectations, you refund their money. Any associated costs, like delivery, are the cost of doing business and you eat it. That's good business. Pelican is not a good business.

    I will make it my life's work to see that they never sell another system anywhere near my neighborhood. Think twice about their systems. I've learned a lot about water treatment systems since using Pelican's inferior product. A good treatment system has to backwash in order to flush out the sediment particles that it removes from the water, the system I had from Pelican did not. A good system must also add salt or potassium chloride to the water, Pelican does not. It is merely a charcoal filtration and particle filtration system, nothing more. Maybe the higher end systems are better, but mine sucked. It left stains on all of my cookware and the water just didn't taste good, I still needed bottled water. If I could rate them lower that 1 star I would. Buyer beware.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Hello,

    Our records indicate that a full refund was authorized. You were contacted by our customer satisfaction team to address your concerns. Please understand that backwashing systems are not the most environmentally friendly systems due to the thousands of gallons of water waste each year. There are many areas of the country, where salt based softeners are banned or restricted.

    Salt based softeners use an ion exchange process where salt is exchanged for hardness. When the salty waste is drained into a municipal sewer system the waste is treated by a process that does not remove the salt. The salt is then passed into the environment, usually a river. This raises the amount of salt in the river and eventually enters the groundwater.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceInstallation & SetupPriceStaff

    Reviewed April 29, 2018

    I was diagnosed with cancer and I was told I'd better drink better water than drinking out of my city water. I had four people come to my house. Pelican Water penciled out, went with their cost and then their reviews were pretty good so I gave them a chance. The guy on the phone was extremely helpful, so he sealed the deal to a guy that was willing to buy it. I went to Pelican's website for informational purposes and then I looked for some clarification from the guy on the other line. Their website was pretty clear on what they had to offer and they were consistent with what they were. The process was simple.

    But I had a little bit of an issue 'cause one of the parts showed up damaged and broken and they FedExed me one out immediately and took care of that right away. And the salesman told me how the water system works and what it does, what he recommended for me, and we all agreed. I made the purchase on the same call and I bought the whole water filtration system through the whole house. I paid a plumber to install it. Since I got the system installed, there wasn’t any difference and it’s mostly in your head that you have better water that you’re drinking.

    Pelican did pretty well. On the other hand, whenever I called, whoever answered knew my account by my phone number. It was no starting all over every time I called, which was a nice feature 'cause I had to talk to a few different people when I had a broken part. I've already sold three systems so I should be an outside salesman for them right now. I almost considered calling them and asking them that because I have sold to my mom because she knows what's going on with me so she did the, "Why don’t I do that, too?". It has happened a couple of times since.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for your feedback, doing research on the best system to treat your water is definitely worth your time and effort. At Pelican we have a large portfolio of products that can address many problems relating to color, taste and odor found in well water. Thank you for recommending Pelican.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & SetupPrice

    Reviewed April 28, 2018

    Pelican Water Systems was recommended by our plumber. The plumber told me which unit to look at. We have darker colored accoutrements in our kitchen. Pelicans have the brass faucets and those are actually not that easy to find. I thought I was going to have a separate faucet, so that pretty well sealed the deal. I went on and took advantage of the sale which was $50 off the normal price. I went online and ordered the R.O. unit. The website was straightforward. I just went in and picked out the one I wanted. I had a choice with three faucets. I got the oil rubbed bronze, went down and paid for it.

    The system has been installed and it is working fine. The installation was smooth and quick, even though I didn’t do it. The plumber has installed others so he was familiar with Pelican. It was pretty painless. We had another system and Pelican was considerably less expensive. The water quality was equal to a more expensive unit that we had. Also, we can fill things a lot faster with this one than the old one. We went through the cycle of emptying out and running the flush in the tank a couple of times. The first taste was a little "not quite at the par" but that faded really quick and now, it tastes great. We're happy with it. I'd tell my friends that if they're looking for a system, they should look into Pelican.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear that you are happy with the system and the water tastes great. Also, very glad to hear the installation was smooth and quick and its more efficient than your previous one. You may want to consider signing up for our Water Shield Auto-Ship Club that automatically will send you your replacement filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & SetupStaff

    Reviewed April 27, 2018

    I got notices from my water supply company that there was a certain amount of chemical in our water above the standard. We wanted to have better water that was better tasting, and make sure that it was clean. I researched Pelican Water Systems on the internet. I gave the sales consultants of Pelican the name of the chemical and they were very knowledgeable about it. They explained to me what caused the problem and assured me that Pelican would be able to take that chemical out. I purchased the whole house water filter system from Pelican. I did the installation myself and it went pretty well. I used a fixed pipe, which was easier, and I didn’t have to do any soldering.

    Since the installation of our Pelican system, our water is of better quality. We like its taste better and it seems to feel better. I'd recommend Pelican Water Systems. They seem to be a good company and they had good support. Their support was fast whenever I had a question and that's important. Also, the quality of the equipment seems to be pretty good.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We are so pleased to hear since the installation of our Pelican system, your water is of better quality and it tastes better and it seems to feel better. We pride ourselves on customer satisfaction and are so glad to hear that you had a great experience with our Pelican team.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & SetupStaff

    Reviewed April 26, 2018

    My old water system had died and I purchased a Pelican water softener. I ordered everything online and I spoke to a sales rep at the same time. It was hard for them to understand but I told them what the issue was before I bought the other filter. They seemed very helpful and concerned about selling me what I needed. Also, their website was friendly enough. I installed the system myself and it was very simple. I called and asked them about setting the salt meter on it, and they said that they'd need a water sample. So, they sent me a water sample kit, free of charge because I'd already purchased the water filter so they could do that. And then they got back in touch with me and told me what to set the filter on. Now the water tastes much better. Everything seems to be going good. It's a very good system and it seems to be a great salt saver for me.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We are pleased to hear that now the water tastes much better and everything is going good. Its always a good idea to get your water tested, with the Pelican rapid water test. We often hear that the old technology salt systems are costly and troublesome to maintain, so we are so please after research and talking to our Water Specialists you decided to go with a Pelican System.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceStaff

    Reviewed April 25, 2018

    I've been very satisfied with Pelican and their reps. I installed the system and while doing the installation, I was calling several times to make sure I was doing exactly what they wanted me to. And they've been very helpful. I had to add chlorine to the chlorine tank and I had to get it to a certain percentage and it took me a while to get that. I made three calls and I kept saying, "Look, I've added this" and they said, "Keep going. You're doing things right. Until you get to this point, you'll be okay." Also I talked to them about adding extra filter in the system. And they made recommendations, which I'm really happy with. The problems that I have been experiencing on my home water has been taken care of because of the recommendations that they have given us.

    I have an extreme problem with iron. We've been at the house for 20 years and my first water softener didn't last that long. But I went through well pumps once a year and we're 500 feet deep. And my water pressure was real low, we could never go to the bathroom and take a shower at the same time. We never wash clothes or anything like that and get to take a shower. Right now, I've got great water pressure and we can do two or three things at a time without running short of water pressure. And I've got good water too. It's barely clean and I'm not 100% sure that the iron system that I've got hooked up with the chlorine is perfect yet but it seems like it's working very well for me.

    And so I'd tell whoever is interested with Pelican to call them and check into it. One of my neighbors was complaining about their water to me last weekend and I said, "Yeah, I just put a new system on and I'm really really satisfied with it. I've had it on for two months now." And she says, "And you're not adding any salt?" I said, "No, mine is a salt-free conditioner." And she liked that idea. I have been recommending them. A lot of people don't want to do their own water systems. They want to pay somebody to do that but with me, I wanted to find someplace where I could buy a good softener and then I'll get something and do it and hook it up myself.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for your review, we are pleased you were happy with the service our Water Specialists gave you, they are trained to understand water quality problems and then work with clients to recommend the best system that best meets your needs. So glad to hear you have great water pressure and you can use multiple faucets without running short of water pressure. Thank you so much for recommending Pelican to your neighbors.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServicePriceStaff

    Reviewed April 24, 2018

    I had concerns about the chlorine and yucky taste of the city water. I called Pelican Water Systems and talked to their sales consultant. I looked again, watched Youtube videos and read reviews until I realized from what I saw that everybody was happy with their Pelican and I didn’t want to try to save money and get something that doesn’t do what I want. I went online again then I called to see if I could get a discount. The rep that I talked to was great. He did all he was allowed to do, which was enough to push me over the edge to make the purchase.

    I have water softener too but even with it, it didn’t take out any chlorine or any of that junk. I've got a reverse osmosis system too that goes to the icemaker and a little stick it by the sink, but after drinking off the tap, it was nasty. I got the 48-hour soaking and installed it and let it run for a little while and gave it its 72 hours before I made my decision whether or not it was any better because at first, it was a little carbon taste. But after the 72 hours, it was perfect. The difference is day and night since having the Pelican system installed.

    I've got a high blood pressure. The doctors had me on herbals and medicine that don’t do anything. I've had a water softener almost my whole life and they ran off salt, and there is some sodium that comes through them. So, I did some research on that and found that there is a trace of sodium that comes flowed in my water. I turned it off and I'm on my second week during my water softener off test, taking my blood pressure at the same time every night, and then I'm going to turn it back on at the end of my two weeks, then monitor my blood pressure again. If I see a rise, then I'm probably gonna buy the salt-free Pelican water softener.

    I've been looking at them. It's $1,400 and I just spent almost $1,000 on the other thing so I should have bought them both together. It's gonna be $2,100 for both. But I'm doing a test now to determine and if I determine that the water softener is contributing to my blood pressure, then I'll be purchasing the salt-free water softener. Right now I'm running the hose with just the charcoal filter and the water softener is off. And I could tell the difference in the water but it's still a thousand times better than it was with just the water softener. The system worked like a charm so far and others would be stupid not to buy one. I've looked at all the others and after the five-year life or the 600,000 gallons, they would throw it away and have to buy a whole new $500 or $600 tank.

    With the Pelican I can just turn it off, disconnect it, take it down the yard, rinse it out and order myself the charcoal to go in it. I don’t have to buy it from Pelican and can get it from anywhere, so I can recharge it based on what I've looked at for now and be good for another five years or so. Another reason I bought it was I could service it myself and it would not cost me $500 or $600.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Excess chlorine in city water is an increasing problem we help address every day along with improving the taste of the water. So glad to hear the difference is day and night since having the Pelican system installed.

    Pelican Customer Satisfaction Team

    Verified purchase
    Staff

    Reviewed April 23, 2018

    I had high calcium content in my city water, so I researched on water treatment systems and found Pelican Water Systems through the web. Their website was very effective and informative, and I primarily used it in dealing with the Pelican staff. I also exchanged emails with them to discuss my concerns and I spoke with them briefly prior to delivery. They followed up with me. I got the salt-less water softener and demineralizer system for the whole home, then I had a local plumber install it. The end result was good and the system solved my issue. I've used various other systems before and the Pelican system was cost-effective and impressive. I'd recommend Pelican and their products.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear your new Pelican system was impressive and the end result solved your issues. We pride ourselves on customer satisfaction and very pleased to hear that you had a great experience with our Pelican team. Thanks for recommending Pelican.

    Pelican Customer Satisfaction Team

    Verified purchase

    Reviewed April 18, 2018

    We were spending too much on bottled water and we were filling up the recycling every two days. When I googled water filtration, Pelican Water Systems came up and it was exactly what I wanted. I bought the 6-stage reverse osmosis under the sink and now, we fill up the recycling every two weeks. I did it all online and it was no different than any other online purchase so, it went well. It would be nice if the website had instructions on how to install it in a step-by-step video. There was one instance when a drainage tube didn’t go directly into the al pipe so that created a backup and a little bit of overflow where there was a little air gap on the faucet and then it would leak. And then once I cut it and it went directly to go out the tube then that fixed that problem. And for a while there, I was getting upset because it was leaking, but when I researched online, I got that feedback and now, it works perfectly. I'd tell people to get it for themselves if they ask about it.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We are so pleased to hear that the system is working perfectly. Buying online and working through our website is a great way to do your research and then select your product. You may want to consider signing up for our Water Shield Auto-Ship Club that automatically will send you your replacement filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase

    Reviewed April 17, 2018

    I bought a house located next to a bunch of refineries in Romeoville and it was a well water community. We had the water tested and it has a lot of organic material in it so I didn’t trust it. I've been buying bottled water for a long time and I finally decided to go with the filtration system. I bought the 6-stage PRO for under the sink. I did it online and their site was user-friendly and simple. You go through the dropdown menus, it gives you the options and it explains what all the options are. So, it was easy to use. I now have much cleaner water and it tastes better because it’s mineralized which is the big feature that they have that most others don’t. They’re a good and solid company and I'd recommend them.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear the Pelican System is providing you with much cleaner water and that it tastes better because it’s mineralized. Doing research on the best system to treat well water is definitely worth your time and effort. At Pelican we have a large portfolio of products that can address many problems relating to color, taste and odor found in well water.

    Pelican Customer Satisfaction Team

    Verified purchase

    Reviewed April 16, 2018

    I had a well and it was not producing the kind of water I wanted to drink so I looked into water treatment systems and found that if I had a whole house system and salt-free softener, it would solve my problem. It was six years ago when I found Pelican Water Systems online and I didn’t have a problem using their site. You order stuff and you’re in good shape. My house water is under 100 parts per million from my well and I have reverse osmosis and it's lower than that. I just have to change the filters a lot because I have sand in my well and I have a Spin-Down filter and it still gives me problems. I've had it cleaned out a couple of times but it doesn’t seem to matter. I’m doing my best and for the last three years, I've had good water. I'm probably the only people in this county that can drink the water coming out of the faucet.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thanks for being a long time Pelican customer and for your review. So glad to hear you now have good water and probably the only people in this county that can drink the water coming out of the faucet.

    Pelican Customer Satisfaction Team

    Customer ServiceInstallation & SetupSales & MarketingStaff

    Reviewed March 23, 2018

    We did extensive research prior to purchasing our Pelican Water system. We had been through 3 systems with a local company and wanted to go with something better. The fact that it advertised it filtered so well & would be less wear and tear on our appliances was important. Unfortunately, we continue to see scale build up which isn't good for household items. My husband does all the routine maintenance every month. We encountered an issue relatively new into the system and were surprised when we called it wasn't under the warranty. However, Pelican did send the part at no charge.

    It was very difficult to install (and my husband is handy) - wouldn't recommend self-installing. Pelican has always been amazing with service and help when we've called. Disappointed in the quality of the water - which we do not drink. I'm not sure what we'll do when this one goes but I'm sure we won't go with another Pelican. It's been 6 years, so we are wondering how much longer it will last and if it's worth replacing the carbon filtering part as recommended.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear that Pelican has always been amazing with service and help when you've called. However, very concerned to hear about the water quality. You mentioned your filter was 6 years old. Our filters require replacement at 5 years. Please contact our technical department so we can pinpoint and resolve the issue.

    Pelican Customer Satisfaction Team

    Verified purchase

    Reviewed March 2, 2018

    The house we were purchasing had well-water and I was trying to find the best filter for it. I did a Google search and found Pelican Water Systems. I placed an order for a spin-down filter, a pre-filter, a chlorine injector, iron and manganese filter, the carbon filter, the salt-free softener, and the UV sterilizer. Their website was awesome and very easy to navigate. The quality of their products is phenomenal and I’ve referred about three people to them.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for your feedback, doing research on the best system to treat well water is definitely worth your time and effort. So glad to hear that the quality of our products is phenomenal. At Pelican we have a large portfolio of products that can address many problems relating to color, taste and odor found in well water. Finding bacteria in your water can be a scary experience, so we are pleased to hear that you bought a UV system to compliment your well system.

    Pelican Customer Satisfaction Team

    Verified purchase
    Staff

    Reviewed March 1, 2018

    I was having some work done in my kitchen and bathroom. I have really hard water here and I was disgusted with it. My sister-in-law has this system where she has to buy the salt and put it in all time, and I didn't to deal with that. So I went to Pelican and they were very kind and informative. The young man that was working for me did most of the talking with Pelican and he just explained to me what was going on and what to expect. And then I just talked to him when I wanted to know how often I had to buy the filters and when and how to go about it. The Pelican water system softens the water for the washing machine, the refrigerator, the kitchen, the dishwasher and the kitchen sink. When I had my bathroom work done, I got the new shower doors that are just clear glass. I've noticed that I don’t have the hard water spots like I used to.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We are so pleased to hear that your Pelican System softens the water for the washing machine, the refrigerator, the kitchen, the dishwasher and the kitchen sink. Also, pleased to hear that you don’t have the hard water spots like you used to.

    Pelican Customer Satisfaction Team.

    Verified purchase
    Installation & SetupStaff

    Reviewed Feb. 28, 2018

    We had a water softener that finally went bad and we have city water which has some type of trihalomethanes in it. And the city is not doing anything about it. It comes from rotting leaves and also, we have a lot of coal mines here that drain into the water. My wife did some research on Pelican Water Systems on the internet and I read up on it and decided to go with it. I originally just got the carbon filter. And then I discovered the water wasn't softening, so I got the softening tank for it. I'm pleased with it. I also got a cartridge that filters first.

    Originally, I ordered straight off the internet. But when I got the water softener part of it, I talked to a gentleman over the phone. He was really nice and helpful and set me up. I and my son installed the equipment, and it wasn't bad. I wasn't accustomed using PEX, my son and I use PEX and SharkBite fittings and they worked well. It had no soldering so it was nice. Pelican's website was good. I ordered some bunch of those filters that got to be changed every nine months, and I've had no problems negotiating the site. Pelican is needed nowadays because of the way the water is. They're doing a good job and I told some people to give them a shot. I'm sure they'll get some out of it.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We appreciate your positive feedback. Congrats on selecting one of our most popular systems (Filter/Softener Combo). Your research is correct as our Water Filters do address Trihalomethanes, which is often found in City Water. We are so pleased to hear that you are satisfied with our products as well as the service you received. Thanks for referring Pelican.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & SetupStaff

    Reviewed Feb. 27, 2018

    The water in the town that I live in is not the best and we were spending a ton of money on water pitcher filters. I got tired of spending so much money on that and I figured to spend the money one time so I purchased a Pelican Water system. Their reps were good. They answered all my questions right away. I told them what kind of system I wanted and they agreed with the size I picked. We got it all ordered right on the spot and installed it myself. The water has a better taste to it now, less odor, less chlorinated, and more clear.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear that the water has a better taste to it now, less odor, less chlorinated, and more clear. We pride ourselves on customer satisfaction and are so glad to hear that you had a great experience with our Pelican team.

    Pelican Customer Satisfaction Team

    Verified purchase
    Staff

    Reviewed Feb. 26, 2018

    I bought a brand-new house, and it didn’t have a system in it. And with the water system here, I started itching for some reason. I assumed it was the water, and I was going with a water softener first, but the plumber taught me into getting both the water softener and the filtration system too. There was a lot of information in Pelican Water's website and decided to got with the salt-free combo system. It helps the environment and gets the water squeaky clean. I don't itch anymore and my clothes are a lot cleaner too. The water would also smell like a rotten egg before, so the rep gave me a charcoal filtered system and the smell is absolutely gone. I originally did not get the combo system, but they adjusted the whole thing and gave me the combo system with the charcoal filtered system, which I highly appreciated. It saved me a lot of money. I highly recommend Pelican Water.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We appreciate your positive feedback. Congrats on selecting one of our most popular systems (Filter/Softener Combo). So glad to hear you don't itch anymore and your clothes are a lot cleaner too. You may want to sign up for our Water Shield Auto-Ship Club that automatically will send you your replacement filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase

    Reviewed Feb. 25, 2018

    We had hard water so I looked online and I liked the concept of Pelican Water Systems. I looked at the reviews and thought maybe I might be taking a risk buying it, but it turned out to be everything they said it was. I bought online one of their water systems for hard water and it works beautifully. It was worth $1,200 and I got it installed for the entire home. Our water used to get calcium buildup on everything and that's eliminated now. There's still calcium in the water and the system doesn't get rid of it but it ionizes it so it doesn’t stick. Also, Pelican Water's website is awesome. I have a whole house filter system and I buy the replacement filters from them. And their guys do a good job. I show our water system to everybody who comes in our house and tell them where I got it.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear that you are happy with your Pelican System and now your calcium build-up has been eliminated. Also, we are pleased to hear that you found our website easy to use and our Water Consultants helpful. Thanks for recommending Pelican to your family and friends.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Feb. 24, 2018

    I Googled for filters and found out about Pelican. I got a six-stage PRO-RO and I use it all my life. I don’t really like tap water -- I try not to drink it if possible. So, now I moved to an apartment and it is cheaper to have filtered water than to buy water. It was, however, just a little difficult for the maintenance guy to install it. He said the instructions were not very clear to him. I also emailed the customer service just to clear something out and they answered my questions. Right now it is working and I like it. The website is also good. The instructions, nevertheless, should be improved, like make more with pictures, because they have little texts and the system is difficult.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for your review, we are pleased you were happy with the service our support team gave you, they are trained to understand water quality problems and then work with clients to recommend a system that best meets your needs. We always strive to improve all aspects from service to manuals and will look into the feedback. Please keep in mind our YouTube channel has a lot of helpful installation videos, which help tremendously. Please don't hesitate to contact us if we can be of further assistance.

    Pelican Customer Satisfaction Team

    Verified purchase
    Staff

    Reviewed Feb. 23, 2018

    I live in Ontario, Canada and I had some water treatment issues with iron. I was trying to figure out what I could do and I didn't want to drill a well at that time. Pelican Water was straightforward with everything they have and they don't try to sell anything that you don't need. Their consultant was pretty knowledgeable, and I didn't have to go anywhere else for answers. Their website was pretty straightforward as well. I just researched one category for iron magnesium filter and I found the whole house water system. I purchased the whole system right away. The water quality is great since having the system. The iron magnesium is down and it's reasonably managed.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)
    Thank you for your feedback, doing research on the best system to treat well water is definitely worth your time and effort. At Pelican we have a large portfolio of products that can address many problems relating to color, taste and odor found in well water. We even provide a rapid 12 water test that is available across the USA.

    So glad to hear your water is now great with your Pelican system.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & Setup

    Reviewed Feb. 22, 2018

    They really backflushed our city water and it had been really yellow for quite some time. Even when it cleared up, it had a very pungent chlorine smell, it was like drinking bleached water. We ordered the under-the-counter filter system online from Pelican Water Systems. It took a week for it to arrive and I installed it myself. It was easy and very simple. Moreover, it had very good instructions with it. The water tastes better now. It is a lot crisper and I could not taste any chlorine at all. I would definitely recommend Pelican Water Systems.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear that the water tastes better now and is a lot crisper. Thank you for your review, excess chlorine in city water is an increasing problem we help address every day. We are pleased to hear that the installation was easy and very simple. Thanks for recommending Pelican.

    Pelican Customer Satisfaction Team

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & SetupPrice

    Reviewed Feb. 21, 2018

    I bought a house in Tennessee and it's on a well system so I wanted peace of mind. I read about water treatment system and Pelican Water's website was definitive to the different stages and what it could do. I told them I needed a well system and then it asked how many bedrooms and baths we have and so, I based my decision off of that. The website was very informative and the way it was designed made it easy to make a decision for someone who did not know anything about whole home water systems.

    I got the PSE 1800. It's a two-tank system which has the salt-free system and UV filter so I feel safer about drinking the water. And the water feels clean and soft. The instructions that came with the system were very easy to read as I hooked it up myself. I also liked the ease of use of the system, the overall cost and that I didn't have to backwash my systems. It was a great experience and things worked out perfectly. I'm more than happy with Pelican Water.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We appreciate your positive feedback. Congrats on selecting one of our most popular systems (Filter/Softener Combo with UV). So glad to hear that now your water feels clean and soft. You may want to consider signing up for our Water Shield Auto-Ship Club that automatically will send you your replacement UV filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase
    Staff

    Reviewed Feb. 20, 2018

    Somebody told me about Pelican so I looked at their website. I saw the cost and ordered the entire component for the water filtering system. The sales consultant that I spoke with was excellent, too. Initially, I wanted the combination softener and filter. Unfortunately, Pelican didn’t have a softener equipment that went with the filtering system I bought from them. Other than that, it's a good system and people should use it.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear that you are happy with the Pelican System and the customer service you received was excellent. Our Water Specialists are trained to understand water quality problems and then work with clients to recommend a system that best meets your needs. Ensuring you keep your pre-filters clean seems to be key to ensuring your water quality is maintained, please don't hesitate to contact us if we can be of further assistance.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed Feb. 19, 2018

    I realized the water hardness at home and I did some research on a treatment system. There was a lot of options on Pelican Water's website and I found that what they recommended would be the right solution for me because of the price and the solution itself. I found really easy what I wanted and then I called them. Then, the guy gave me a quotation by mail pretty fast. The sales consultant was good and fast. He was also confident, helpful, and guided me to an installation company. I bought a salt-free home water system, one for hardness and one for the rest of chlorine and some. The costs are okay and the quality is good. With the concern on hardness, I cannot feel any difference because the water is more like the same. But I believe it’s less and I had some chlorine ordered in it and this is on.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear you are happy with the quality of the water. Thank you for your review, excess chlorine in city water is an increasing problem we help address every day. We are pleased to hear that you found our website easy to use and our Water Consultants knowledgeable and helpful.

    Pelican Customer Satisfaction Team

    Verified purchase
    Sales & MarketingStaff

    Reviewed Feb. 19, 2018

    The sales rep from Pelican Water described good form of information. He explained the systems and made sure I was going in the right direction. I already have a reverse osmosis and another house system before and I just needed to replace one of the existing systems. I ended up purchasing the two tanks salt-free system from Pelican Water and it's a good system. Their website was easy to manage and to walk through. And I got good information from the website as well.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We appreciate your positive feedback. Congrats on selecting one of our most popular systems (Filter/Softener Combo). You may want to sign up for our Water Shield Auto-Ship Club that automatically will send you your replacement sediment filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & SetupStaff

    Reviewed Feb. 18, 2018

    Pelican Water Systems are great and they have great products. I talked to one of their filter reps who has been very nice. He answered my questions and also guided me. We have bad water and so I got the PC600 which I ordered online. I hired a very good plumber to install it and the installation went fine. We love the Pelican product and we’re very happy with it.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We are so pleased to hear that you love your Pelican System and are satisfied with our products as well as the service you received. We pride ourselves on customer satisfaction and are so glad to hear that you had a great experience with our Pelican team.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & SetupStaff

    Reviewed Feb. 18, 2018

    Pelican was Very good. The unit was already installed in the house that I bought. I needed to replace the filter so I spoke to the sales consultant. He was very nice and he helped me out. I’ve been told the people that use those Brita filters have to replace them weekly here. The water in this city comes out of the tap and it is light brown. A lot of times it smells like sulfur, so it is not a good water source. With the water filtration system the water comes out clear, so I’m really happy. I just wish they had installed it before the washing machine but they did not. Nevertheless, their people are wonderful. I went to their site when I wanted to talk to somebody about some questions and they were very helpful. I was going to do it online but going in just seemed easier. Go ahead and get it in this town.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear you are happy and the water now comes out clear. Please keep in mind we have systems that can address the sulfur issue as well. Sometimes, sulfur odor can come from an aging anode rod in the water heater. One way to tell if the sulfur smell is emitting from the anode rod, is if its on the hot water side only. If so, then you could replace the anode rod. However, if the odor is from both hot/cold water then you need to address it with one of our Sulfur Removal Systems.

    Pelican Customer Satisfaction Team

    Verified purchase
    Sales & MarketingStaff

    Reviewed Feb. 17, 2018

    I've used Pelican before but I sold our house and the new owners wanted the system so I couldn't take it. We had drinkable, wonderful tasting water, and I stopped buying any bottled water. It was also scummy build-up and hard water safe. I love their original system and I was so impressed that I had to buy another one. Their sales reps were courteous and professional. They were very accommodating and they matched a discount that they were no longer running just because I was a repeat customer. We did it all through the chat section of Pelican's website, and everything was clear and simple. I ended up getting the salt-free water softener and the whole house filtration. I haven't installed it yet because we're renovating the house that we purchased. I would highly recommend them.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear you had drinkable, wonderful tasting water, and you stopped buying any bottled water with your Pelican System. We do pride ourselves on customer satisfaction and are so glad to hear that you had a great experience with our Pelican team. Now that you have your system, you may want to sign up for our Water Shield Auto-Ship Club that automatically will send you your replacement filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase
    Price

    Reviewed Feb. 17, 2018

    We've had our Pelican water system for a lot of years. And we always order filters from them. They ship it and we get it. It seems like a fair price and everything is hunky-dory. I keep track of it if we need new filters and I just tell Glen if we need to reorder. He either calls them or orders it online. But he does it more online in the last couple of years.

    We live in the Pacific Northwest and we have good water to begin with. But I've got several applications for the water system because I've got three rental houses that are on it, and then ours and our daughter's. That's why we ordered so many filters. Three are on wells and two is on a fresh water spring to filter out gravel and fine filth that comes up in the well. We live on a lake that is a reservoir, and when that runoff is coming, the filters get the mud in it and you can see it.

    Before we have the filters, we thought our water was crystal clear. but we noticed our toilet valve would clog up. My coffee pot, I seem to need to put the process through it sooner. When I got the filter, it filters out all the fine stuff that it doesn't clog the little valves and the coffee filter. I've got the old kind that you can't see into the filter what's going on into the unit. I just change mine out every three months no matter what. That's the cycle we do. Some of them would go six months in the summer, when it dries out and there's not much going on. It's hard to see in that white light stuff unless it's brown in there. It's dirt coming through. Especially on the spring, you can see the dirt coming down through. We're very pleased with Pelican. They do what they're supposed to do. We're very satisfied and we would recommend it.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear you are pleased and satisfied with your Pelican System. Thanks for being a long time Pelican customer and for your review. We appreciate you recommending Pelican.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceInstallation & SetupSales & MarketingStaff

    Reviewed Feb. 16, 2018

    I have softener and filtration system in my primary residence. I also got a Pelican water system for my second home because of the ease of having it and I don't have to salt put in it all the time. The carbon filters last five years and I can get rinsable pre-filters and the softening was on a lifetime warranty, and I never had to mess with the carpet again. I initially contacted Pelican Water online and Michael responded back to me within five minutes. We chatted back and forth, and he answered several questions and then I asked him for more information. He told he can call me the next day, which he called me back first thing in the morning. I also did a little more research and checked for reviews online, and by the time we got down to speak and it was guaranteed of my satisfaction for a period of time, I told him I will sign up with them.

    Michael took his time and his responsiveness was very good. He was well-spoken and trained. He could answer all of my questions and he also did the follow-up. It was a really great sales call. I also like that Pelican is a US made company. The system I got is actually two big free carbon canisters, which came with a sediment filter and then a big carbon filter steel thing. I got the full system, except the UV system. The installation was very straightforward and simple to accomplish.

    I have the salt type system and a very large carbon filter in my primary home. But the filter had to be changed every 10 to 12 months. The water softener works as good as we think it would. And we'll just put another one of those no salt system and a little maintenance when the house is blown up. Our water is from a well and it has a little bit of sediments. So it's nice to have a nice quality sedimentation filter on ahead of it, and the very large capacity carbon filter to clean it up and take out some of the nastiness. It makes my life simple in every level. Overall, it was a very, very good experience. I’m very impressed with their website and their follow-up.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We appreciate your positive feedback. So glad to hear you are happy with your Pelican System. Congrats on selecting one of our most popular systems (Filter/Softener Combo). We pride ourselves on customer satisfaction and are so glad to hear that you had a great experience with our Pelican team. You may want to sign up for our Water Shield Auto-Ship Club that automatically will send you your replacement filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase
    Staff

    Reviewed Feb. 16, 2018

    I got three canisters for the whole house. Pelican Water Systems told me what the price was and what they figured the system would cost to be installed. Their sales consultants were detailed, and very good at explaining what the system was and what it did. The water up here is full of sediment, and the system balanced the sediment from the water basin.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for the review. We do pride ourselves on customer satisfaction and are so glad to hear that you had a great experience with our Pelican team.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed Feb. 15, 2018

    The water where I live was horrendous. We got beads and stuff coming out and it tastes and smells funny, and my plumber recommended Pelican Water Systems to us. However, their sales consultant was mediocre. He didn’t go into a lot of detail with me and I need details about the product. I base my expertise to find experts on what I need but the guy was abrupt, it was just too much. He has to realize that there are customers who may not understand what Coverage A is versus Coverage C. He needs to professionally represent who he's representing and go through the whole thing. If you perceive the customer as stupid, you're going to treat them like they're stupid and you can't do that. That's not the right way to do it. if it was me, I could lose my license if I do that but this guy didn’t lose anything and he's still there.

    Nonetheless, I love my Pelican and I wouldn't trade it for the world. I did the whole house filter, four to six bathrooms. It was four grand and then another thousand for installation. So, I spent around five grand on it and it's the best five grand I've spent in my house. I take a bath and I feel clean and I can now drink the water out of the tap. If I mix it with my coffee, it now tastes so much better. It is the most amazing water I've ever had. You'll never drink SmartWater again. The fact that there's no electricity to deal with, I don’t know how they did it. You turn it on and it just works. I tell my friends that it's the best water they'll ever have in their life.

    I'd recommend Pelican Water in a heartbeat. I'd just tell others not to deal with the reps. They need to be a little nicer. The product is what sells, not the people and that's sad because it's usually the other way around. If I didn’t have my neighbor own one and I taste his first, I'd probably not have bought it because of my experience with the rep. But I liked the product even though I didn’t like the people. The product is amazing but they would do so much better if they had a better engagement with their customer, a better support group, and a better customer service staff.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear that you love your Pelican system and wouldn't trade it for the world. We certainly appreciate the valuable feedback and absolutely pride ourselves on customer satisfaction. However, we are concerned to hear that your customer service experience was less than satisfactory with our Pelican team. Please rest assure that we will investigate the matter and make all necessary adjustments.

    Pelican Customer Satisfaction Team

    Verified purchase

    Reviewed Feb. 15, 2018

    I have Pelican Water Systems out in Burrell, New Mexico and the filter always turns deep orange-ish-brown. I try to change the filter once a year. The water tastes great. The architect said I have instant on hot water with gas and he said that those are very sensitive systems. That's why I needed the water filter and the system is working fine so the filter is doing its job. I'm now in New York State and I have recommended it. A lot of people here have water softener that adds salt to the water. You can taste the salt and I'm sure it's bad for their blood pressure too. Pelican Water Systems is much better. It works really well.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear that your Pelican Water System is providing you with much better water and It works really well. We often hear that there is a lot of sediment in the water in New York so we are pleased to hear that the system is doing its job. Thanks for recommending Pelican.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & SetupStaff

    Reviewed Feb. 14, 2018

    I had very hard water and I was looking for a softener on the internet. I made my mind up on what I wanted to try and Pelican understood my needs. I got the big filter and when I had it installed, at first I thought the plumber was a little expensive on it. But he had done them before and he did a great job. Now my water is 100% better. I'd tell others to get one, too.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for your review, we are so pleased to hear that the Pelican Filter system has improved your water 100% and is providing you with much improved water quality. A Pelican system can help address color, taste and odor, improving the water as you have found. Thanks for referring Pelican.

    Pelican Customer Satisfaction Team

    Verified purchase
    Sales & MarketingStaff

    Reviewed Feb. 13, 2018

    The water over here at Jefferson is very bad. We used to have a water delivery and we would save a lot of money from using Pelican. Their sales reps were very good and they answered all my questions. I got the reverse osmosis and we got somebody that they recommended to install it. The water has been fine. But I have a very sensitive stomach so I still boil it. My husband is using the water without boiling it and he loves it. The system is very convenient because I don't have to order water every now and then and I don't have those bottles.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We are so pleased to hear that you are satisfied with our products as well as the service you received. So glad to hear that you no longer have to buy bottled water.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Feb. 13, 2018

    I researched a lot of systems and I was happy with Pelican Water's price. I'm happy with the system. I only had it for a couple of months and the water is clean and soft. Their website was easy to navigate but we left it and had to call in order to have questions answered because they didn't tell everything online. The consultant that I dealt with was great. I have to call him back because he's going to get some carbon filters to take some of the egg smell out since I'm on a well, and we're going to put a new unit on the wall.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear you are happy with your Pelican System and the water is now clear and soft. We are also pleased you found the Pelican product to be competitively priced, that is one of the benefits you get from dealing direct through our website.

    Pelican Customer Satisfaction Team

    Verified purchase

    Reviewed Feb. 12, 2018

    We saw Pelican on the net when I looked up for water filters because my wife said her hair was getting to dry. We bought a shower filter from Pelican to go on the shower and I installed it. The sales consultant said it would take all the impurities, such as chlorine, out of the water and then it should be fine after that. We have been using it for a month and a half now, and my wife has noticed the difference. I’d recommend what we are using.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for the response, we are so pleased you like your Pelican shower filter, we have said it often but we do believe we make the best shower filter on the market. You may want to consider signing up for our Water Shield Auto-Ship Club that automatically will send you your replacement filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 11, 2018

    The water quality in the town is bad. Pelican's customer reviews were very positive so I called them to ask general questions about the effectiveness of a water and air treatment system compared to a water softener. It felt like it was a better thing for me personally so I ended up ordering one online or on the phone. Their website was easy to go through and the reps I talked to were very helpful as far as doing this and trying to find that. They stayed on the phone with me and we went through everything. Then I installed it myself. I'm not a qualified plumber but I called the distributor in Florida and with their the help, it was fairly easy. Now my water has no taste which is what I wanted. I would highly recommend Pelican based on their customer service. If I called, there was somebody there knowledgeable to help me out.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for the review. So glad to hear that your drinking water has improved and is now exactly the way you wanted it. Working through our website and buying online is a great way to do your research and then select your product. We are also delighted to hear that the installation was fairly easy. We often hear that homeowners actually install it themselves.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 11, 2018

    I have the Pelican Water System for a year now. We had a previous treatment system that was not working well for us, and so we wanted to switch out to something else. I did my initial order online, which was easy to do. I did initial installation myself. It also happened that I needed a replacement UV bulb and stuff that I've done here recently. The interaction with the rep when ordering the bulb was easy. We did that through an online chat forum and it was fast. I installed the bulb myself. We enjoy our system and it's doing a good job.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)
    Finding bacteria in your water can be a scary experience, so we are pleased to hear that you bought a UV system to compliment your Pelican System. Our Technical support team are here 6 days a week to help our customers so its great to hear that you got great support from them as you installed the units yourself.

    With a UV System, you should consider signing up for our Water Shield Auto Ship program that sends you replacement Lamps/Sleeves when you need them at discounted prices.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 10, 2018

    We've been having hard water on our property. We have a water well for a while and we got sick of replacing faucets and shower heads. Based on Pelican's price and reviews, we went with them. I talked to their rep over the phone and he asked detailed questions. He also arranged for a water sample to collect the right data. He was great, easy to deal with, and knowledgeable in the subject matter. I was comfortable working with him, too. He didn’t really try to upsell or sell me something that I didn’t need and he sold me the right piece of equipment, a softener, model PS48.

    I've called their technical helpline a couple of times when I was installing the unit. I had a couple of questions and they were very helpful. We've had it for about a month and it's been working very well. I noticed a difference in the water and I could tell based on my skin as it doesn’t dry out as much when taking a shower. I’m hoping that it’s going to address the issues with my plumbing system, all the corrosion, the water hardness, and the scaling. I’m a satisfied customer and I'd recommend them to anyone who has well water.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear you are happy with your Pelican System. Good idea to get your water tested, Pelican offers a rapid water test kit for just $99.00 which is refundable against a future purchase of a Pelican system. Also, glad to hear that you installed the system yourself and its working well.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer Service

    Reviewed Feb. 2, 2018

    I have well water and I researched online and found Pelican Water. When I ordered online, it didn’t go through correctly so somebody called and helped me. I got the PC600 and I wish I would’ve talked to somebody because it only does half the job I needed. I wish I would’ve known what I needed for the correct system for a well. There's about 35% difference in clarity in my water and I’m still getting the staining. I called them up again to find out what was required for the other thing and they told me I needed this other softener. So now I’m looking at getting that stuff from another company because it's considerably cheaper for the rest of what I need. But still, I'm satisfied.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We are pleased to hear that overall you are satisfied. Its always a good idea to get your water tested on private well applications. Pelican offers a rapid water test kit for just $99.00 which is refundable against a future purchase of a Pelican system.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & SetupStaff

    Reviewed Feb. 1, 2018

    We wanted clean water and Pelican came up as the best. I put in the system eight years ago and have had a very good experience with them. I ordered the 600 online and on the website, they have a video on how to change the filters. It's the best installation video and a great sales piece. Moreover, the people I've been in contact with for help have been fantastic. They're a great company.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thanks for being a long time Pelican customer and for your review. Our Carbon whole house filters do last for 5 years and then a simple carbon change and you are ready for another 5 years of better than bottled filtered water.

    Pelican Customer Satisfaction Team

    Verified purchase
    Staff

    Reviewed Feb. 1, 2018

    I got my water treatment system from Pelican Water Systems. I did everything online and it was pretty easy. Their website was easy to use. A sales consultant helped me at first when it was about a month before I bought it. I told him that I knew what I was doing and everything and then he gave me what I needed to buy.

    My water used to smell because it was well water but now there is a big difference.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We are so pleased to hear that your water quality is much better and you have noticed a big difference. Very nice to hear you found our website easy to use.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & Setup

    Reviewed Jan. 31, 2018

    We have fairly hard water here and after I did my research on water softeners, I figured out that Pelican was a decent choice and a good fit for what we wanted. The installer from the company we got a hold of liked the system, and he didn't have much trouble doing the installation. The salt lather is a whole lot better now, and the water tastes better, too. We were drinking close to a case of bottled water a week, but that has stopped now. Pelican is a good product and it works really well. I couldn't be happier and I have recommended them.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear that your Pelican System is a good product and you couldn't be happier. Thank you for recommending Pelican.

    Pelican Customer Satisfaction team

    Verified purchase
    Installation & SetupPrice

    Reviewed Jan. 30, 2018

    I already had a filter system which I didn't like so I looked for something that is very easy to install and exchange the cartridges. I did my research on the internet and found Pelican Water. I chose my system, ordered it online, and had a plumber come to the house and install it for me. And it was very easy to install that if I had a little bit more plumbing skills, I could have done it myself. Pelican is a good system. The pressure of the water is a little bit low but otherwise, my experience is very good. I have the system for six months now and although I haven’t exchanged the cartridges yet, it looks easy. I would highly recommend Pelican. It’s relatively inexpensive, too.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for your review, we are pleased you were happy with the Pelican System. Ensuring you keep your pre-filters clean seems to be key to ensuring your water quality is maintained, please don't hesitate to contact us if we can be of further assistance.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Jan. 29, 2018

    I live in the city where the water is terrible and I can smell and taste the bleach. The only way I could get to shower was to go to my son's house out in the country where he has a well. I used to live there, so I could tell that the water is different. I'm a health nut, and I read about how chemicals in the water affect our skin, so I looked online to find a filter system for my shower. I came across Pelican and the information on the website was clear, plus I read good reviews about them. I found the system that I wanted at a fair price, and the ordering process was simple and easy. I really like the Pelican filter that was put in my shower because my hair feels so soft and easy to manage now, and I can comb it. I'm 68 and my skin used to feel dry and crackly, but since I've started using Pelican, I don't even have to use lotion.

    I wanted to get extra filters so I'd have some back-ups, and the man on the phone helped me. He said I should buy the ones without the shower head because it's cheaper than buying the filter by itself. He gave me a heads-up on the price, which I felt was a good idea, as it saved me a bit of money. I have enough filters for a year and a half to two years before I buy more of them because they last six months or so. I gave one filter to my son and he absolutely loved it, so we're both happy campers. From what I've experienced, everything was well done. The people at Pelican were very professional and friendly, and everything was true to the facts that they had on the internet. The system filters chemicals out and it has made a big difference. The Pelican Water System is amazing and it works perfectly, and I have recommended it to people.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear your Pelican Water System is amazing and it works perfectly. Thank you for your review, excess chlorine in city water is an increasing problem we help address every day. We are pleased to hear that you found our website easy to use and our Water Specialists knowledgeable and helpful.

    Pelican Customer Satisfaction Team

    Verified purchase
    Staff

    Reviewed Jan. 28, 2018

    I'm from Colorado and I never had to buy any type of filter before because they have fresh water there. When I came here, the water in Arizona was pretty bad. I saw the tank in my neighbor's house and I didn't know what it was so I started searching. Pelican came on in my Google search and I studied them. I saw that their product was being sold in multiple places like Amazon and Home Depot. Those are two business that I do business with a lot because their products are pretty good. I read reviews from both those companies and found nothing but great things about Pelican. Then I called the Pelican company that was based in Florida and asked a lot of questions from the gentleman before I bought from them.

    Their consultant was very informative and was not a pushy guy. He waited for my questions, answered in detail, and didn't add anything just to say that one system was better than another. In fact, he never pulled the point that they were better than anybody else. He just told me exactly what I asked so, that was really positive for me. Their website was also user-friendly for dumb people like me. I kind of figured out what I needed, how big my house was and based on that, what the output would be, by myself a little bit. I confirmed that with their guy and he said the same thing.

    I got a PC1000 and they installed it about first week of December. I had ScaleBlaster before, which was a tank-less lime reduction system that electronically took away whatever it was that was in the water, but I still had lime in my line so we knew that the water was wrong and not as good as what we got in Colorado. After we got the Pelican system, the water tastes very sweet and much better. My wife is very sensitive to water and she noticed that more than anything else. I saw the difference the very next day we had Pelican, too. The water goes in a cooler that comes with a filter and the taste overall has completely changed from what we were drinking before. It did what their consultant said it would and now, I don’t use bottled water anymore and drink right from the tap. I also told my brother in California to get one of their systems.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We are so pleased to hear that your water quality is much better and you don’t use bottled water anymore and drink right from the tap. Very nice to hear you found our website easy to use. Our Carbon whole house filters do last for 5 years and then a simple carbon change and you are ready for another 5 years of better than bottled water.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed Jan. 27, 2018

    We are in West Michigan and we just started with the well water, but then there were also some chemicals in our tap water and, so we tried to get some systems. We have two little kids and two babies at home so we were trying to get some fresher and cleaner water for them. We have a friend who is a toxicologist so he was able to get us what kind of filter we needed and then we went from there. I purchased my Pelican system online and I found their website very easy to use.

    We just purchased an under-the-counter reverse osmosis system for our kitchen sink. For the most part, we have been getting all of our drinking water from there and it is good. I was impressed with their CS reps. The instructions that we received for installation were parts that weren't completely clear in my mind. But then when I called in, they were able to explain everything really well and was able to get everything sorted and figured out really quickly. That was really nice to have. We already have recommended Pelican and I know some of our friends have already purchased it.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)
    Thank you for your feedback, So glad to hear the Pelican Pro-RO is good. Doing research on the best system to treat well water is definitely worth your time and effort. At Pelican we have a large portfolio of products that can address many problems relating to color, taste and odor found in well water. We even provide a rapid 12 water test that is available across the USA.

    Thank you for recommending Pelican.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer Service

    Reviewed Jan. 26, 2018

    We have very hard water in our area which has a lot of chlorine in it. I did some research online and I found that Pelican's shower filter was the one that a lot of people seemed to be really happy with. We purchased one online and we've been satisfied with it. We had one little issue with the first one we bought but we called them and they took care of it right away. We purchased a second one and we have it for two months now. We like this one a little better because the design is a little different and it has a chrome casing. The other one was plain white and the one they had when they first came out. Now we don’t have issues with scalp conditions anymore. The product even makes the shower a lot cleaner and doesn’t get water spots like it used to.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear you are enjoying the Pelican Shower Filter and now you don’t have issues with scalp conditions anymore. You may want to consider signing up for our Water Shield Auto-Ship Club that automatically will send you your replacement filters when you need them at a special discounted price.

    Pelican Customer Satisfaction team

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 25, 2018

    Florida has crappy water so I ordered a Pelican Water system online for my shower. They shipped it and I put it up. I made one phone call regarding a charge on my statement that was my error and their rep was charming. He worked hard and set my mind at ease. Since having the system, the lather on my shampoo works better and my skin feels much nicer. Pelican Water is a great system with great value. It works well and I love it.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear that you love your new filter and the lather on your shampoo works better and your skin feels much nicer. You may want to consider signing up for our Water Shield Auto-Ship Club that automatically will send you your replacement filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase

    Reviewed Jan. 24, 2018

    I've had problems with my skin ever since I started living in my house so I decided to try as much as possible to improve my skin. I then got a shower filter from Pelican and I've had a nice experience with them. Now the water comes out nice and I've noticed that my skin is smoother. I like that I can change the shower heads so I also got the shower head which has the removable handheld or stock up on the top and it’s very easy to replace them.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear that your skin condition has improved now that you are using a Pelican shower filter. Your research would have told you that you absorb chlorine through your skin.

    Now that you have your shower filter and are happy with the water quality you may want to sign up for our Water Shields Auto Ship Club that automatically will send you your replacement shower filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase

    Reviewed Jan. 23, 2018

    We have such hard water where we live in Phoenix, and we have an evaporative cooler on top of the air conditioner. When it gets dry, the cooler works really well, and we have icicles and calcium hanging off of the cooler. I googled water systems and Pelican came up, and I looked at the company and read all the reviews. We were looking at other systems as well, but the reviews were saying that the system didn't do what their company said it was going to do, and calcium was the biggest thing. Pelican took care of our water and cleaned it up, and in a week, the calcium was gone. My experience with Pelican has been fantastic. It's a good system and it works beyond expectations.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear your experience with Pelican has been fantastic as the system took care of your water and cleaned it up, and in a week, the calcium was gone. We certainly appreciate the positive feedback.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & SetupStaff

    Reviewed Jan. 23, 2018

    I wanted to improve the bad water I had so I went with Pelican Water. I bought a whole house filter. After the installation the water is softer. I was able to return some of what they had sent me which I ended up not needing and they did a prompt refund. Pelican Water was easy to work with and depending on what people need they do a good job.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear that your water is now softer after installing the Pelican System. We pride ourselves on customer service so thank you for the compliment on the ease of working with Pelican.

    Pelican Customer Satisfaction Team

    Verified purchase

    Reviewed Jan. 22, 2018

    We got a little hard water where we live and our shower head used to get all crusty from it. I purchased a shower filter from Pelican Water Systems and their website was easy to navigate and had a lot of information. Since putting the filter in, I haven’t had any problems. It's working out for me really well.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for the response, we are so pleased you like your Pelican shower filter, we have said it often but we do believe we make the best shower filter on the market. To help you ensure you change your filter on time your could consider signing up for our Water Shield Auto Ship program.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed Jan. 22, 2018

    I started searching and I compared Pelican Water Systems with other systems and I found out that Pelican has a better system than the others. I now have the whole water system -- the water softener as well as the UV light. It was easy to find their website and the customer service people are very active because as soon as I started searching, the computer popped up a chat available and I started chatting with them. And right away they explained to me everything based on my needs. It was very easy to find out the information that I needed.

    When the plumber was doing the installation he had a couple of questions and I called Pelican customer service and right away they took care of everything. The difference since I’ve had it installed is from the earth to space. First thing is the chlorine. Everyday I would close my faucet when I brush my teeth because the water smells of chlorine and it was horrible. The shower all around in the tile was all white with chlorine. But now all those problems disappeared. The water taste and the odor are different. Those people at Pelican have a great customer service. If you'll have any necessity, either online or the by the phone, they are very quick with their responses.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for your review, excess chlorine in city water is an increasing problem we help address every day. We are pleased to hear that all your problems have disappeared.

    Congrats on selecting one of our most popular systems (Filter/Softener Combo with UV). You may want to sign up for our Water Shield Auto-Ship Club that automatically will send you your replacement UV filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase

    Reviewed Jan. 21, 2018

    There was a health food store that was selling Pelican water systems and I went online and I looked at the product. I wanted no chlorine in my water and at that time, Pelican seemed to be the best. I knew what I wanted so I talked to them and I wanted to find out what was going to work best for me. I calculated on paper how much water I use in five years. I have had the system for four and a half years now and there is no odor, smell or taste in the water. When I needed the pre-filters, I ordered a couple of them. Pelican is a very good company and my experience with them has been very good.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thanks for being a long time Pelican customer and for your review. Our Carbon whole house filters do last for 5 years and then a simple carbon change and you are ready for another 5 years of better than bottled filtered water.

    Pelican Customer Satisfaction Team

    Verified purchase
    Customer ServiceInstallation & SetupSales & MarketingPriceStaff

    Reviewed Jan. 21, 2018

    I was looking for something better than the regular Culligan water softener I had. I’m older and got tired of lifting those 40-pound bags of salt to try to get into the softener so I was looking for something wherein I wouldn’t have to do that. I researched and found the information on Pelican Water Systems, and then I had my son go online and check because he’s not only a computer whiz but also very talented when it comes to home repairs and stuff like that. So, he spoke to the service techs at the Pelican and he said it sounded reasonable and good. At first, he was concerned that he couldn’t understand how it would work without salt but after talking to him, he felt that it was a good idea. I was going to do it online but for some reason, I couldn’t so I called the rep and had them put the order in for me.

    I had very good interactions with the sales rep . They were very helpful in explaining how it was going to work for my minimal knowledge of how it would work and also telling me that I needed to change filters every six months. So, I went ahead and ordered a couple of extra filters at the same time that I ordered. I was going to get just the water conditioner but I ended up getting the whole house water softener and conditioner because it was the better way to go for me in talking to the rep. The whole house water softener and conditioner cleans the water or takes everything out except the minerals in the water for drinking and cooking.

    At first, I got frustrated and I let them know that I was very unhappy with the results so far that I was getting. They said it was easy to install and they said any household person with any little knowledge could do it. So, I called the plumber and I was shocked that I got charged for putting it in since the company said it was so easy to do but it wasn’t as easy as they explained it to be. The plumber told me that he would never put in another one at the low cost that he charged me. It was that bad. And it took him about five hours so it was a lot more expensive. He had never put one in before so even though I showed the diagram and how to do it, and he’s a well-known plumber here in my town, and it should have been a lot easier than it was.

    I didn’t realize, 48 hours after we installed it, that I would have to flush it out and do all that stuff, which frustrated me because I couldn’t do it by myself. So, I had my son come over. It was in for probably two and a half weeks before I got to use it because I had to have it flushed. And they had a connector to connect the holes from outside to go flush through the system but I needed an extra connection to let it flow out. My son ended up holding a big bucket, like a 10 or 5-gallon pail and had to touch the water that was flushing out and then take it outside and do it. So, it was a little more difficult than what they explained it to be.

    And then, when I first started using it, it had a film on my dishes, which I was concerned about. A tech got back to me and explained everything to me. And he said that the price that the plumber charged me was reasonable for what he had to do. So, if that’s true, then they shouldn’t say that it’s that easy to install.

    And for the film that I found, he said to start using Lemi Shine, which was hard to find here on our little town. I found the booster and started using it. It works wonderful so I’m very pleased and satisfied with what was going on. I would recommend them to a friend but I would also tell them the problems I had so that they wouldn’t go through the same thing.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We are pleased to hear its working wonderful and you are very pleased and satisfied. We often hear that the old technology salt systems are costly and troublesome to maintain, so we are so please after research and talking to our Water Specialists you decided to go with a Pelican System.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & Setup

    Reviewed Jan. 20, 2018

    I had a water softener and I wanted to replace it with a water filter. Our water tastes better now that we have the Pelican water system installed. Pelican's website was good, and their rep also explained everything to me. Everything was great.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for your review, excess chlorine in city water is an increasing problem we help address every day. Great choice in choosing our water filter. We are pleased to hear that you found our website easy to use and our Water Consultants knowledgeable and helpful.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & Setup

    Reviewed Jan. 19, 2018

    The water in Hughson, California is very hard water, like 22 grains. It was terrible to drink and it caused us a lot of problems. We had a salt-based water softener but it was costing us too much money. I chatted with one guy from Pelican Water Systems online for one question and he gave me the answers. I took those answers and gave them to the local water authority in my town to see if there was a potential problem with using the system on the city water. The local guy said that the Pelican Water system should work fine. I got the NS3, the pre-filter and the carbon.

    I installed the system myself and it was pretty easy to do. I used the plastic pipe instead of a copper pipe. I put a bypass as recommended but I had to do a lot of custom work. But it worked out fine. It does exactly what it should do and I'm reaping its benefits now. It's a water conditioner and now, a softener. There's no salt and there's no harm to the environment. I'm not wasting water or electricity.

    But the water is not great for drinking. It is safe to drink according to the town but we don’t think so because we came from a well water back East. After the system has been running, there's no smell, hard water feel or slippery feel of the salt-based system. Everything seems to be working just fine and we can drink the water out of the tap if we wanted to, but we have it passing through a refrigerator and another filter and that’s really good. We use that all the time now. But I bought a test kit from Home Depot and strangely enough, it said that there are bacteria in the water. That bothers me so I'm going to get my water tested by the lab to make sure there’s nothing going on there.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thanks for the review, we are finding more and more customers are moving away from the old technology salt based softeners and moving to the easy maintenance, salt free water softener and filtration products. Great to hear that you have noticed a difference in your water quality since installing the Pelican System. Finding bacteria in your water can be a scary experience, so we are pleased to hear that you are getting it tested through a lab. Please keep in mind we offer the Pelican Rapid 12 that test for bacteria as well. You can choose our UV system to compliment your current Pelican Combo, which would protect you against bacteria.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & SetupStaff

    Reviewed Jan. 19, 2018

    Pelican Water's sales consultant has been helpful. I was looking for filters and I told him what I needed. He pointed me in the right direction, got the right filters and the combination, and helped me contact the support for issues. I ordered online, had everything set up, and then I had to contact the sales guy back so he would get credit for the sale. I purchased the full system which includes the magnesium filter, water filter, and water softener.

    I went on Pelican Water's website to get instructions on how the set up would be and I did the installation myself and overall, it was very straightforward. I went to the instruction multiple times to make sure I had it all in the right order. The only issue I’ve had was how much chlorine I really needed and how to balance it out. But I’ve contacted the support for clarification on how much chlorine was needed and how to do the chlorine measuring. And the installation has been successful. So far, the water system seems to be doing what it’s supposed to be doing. I left town a couple of weeks after it got installed. And I feel the water started getting better. The softener function is working correctly. Glasses in the dishwasher are clearing up. And the smell on the water is gone so the sulfur and magnesium problems are gone. Overall, I’m happy.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for the review. So glad to hear you are happy and the softener function is working correctly. Glasses in the dishwasher are clearing up and the smell on the water as well as the the sulfur and magnesium problems are gone. We are also pleased to hear you were happy with the service our Water Specialists gave you as they are trained to understand water quality problems and then work with clients to recommend a system that best meets your needs.

    Pelican Customer Satisfaction Team

    Verified purchase
    PriceStaff

    Reviewed Jan. 18, 2018

    I’m very sensitive to chlorine. When we moved here, the chlorine was just overwhelming for me. I had not swallowed a drop of the water in over two years that we’ve been living here. And showers were awful. I’m so sensitive that normal people wouldn’t smell it but I really could. My husband told me that a system would cost tens of thousands of dollars but I went to my neighbor's and he said their Pelican System was so much cheaper than that. I tasted their water right from the faucet and I was sold.

    I ended up calling Pelican and Bret, their rep, was wonderful. He didn’t undersell or oversell me on anything. I asked him about reverse osmosis and he said it would be overkill for our water because that removed heavy metals and that is something that the water company already does. My husband trusted me to make the decision and when I told him that I wasn’t being sold too much, only what we needed, we both had a comfort level with that. So we got the basic whole house system. But when we received it, our basement was not finished so my husband had to frame out a wall to put the system in. He’s pretty handy so he ended up doing an elaborate job, putting in some bypass shelves for when we have to change the main filter and shuttle shelves. It looks nice and it's functional.

    Now, our water is phenomenal and I love it. I enjoy the lack of smell and lack of taste. The water tastes normal and It's just clean fresh water. Before, when I would wipe underneath the faucet, the screen where the water comes out was always black but now, there's nothing. It’s clean so I’m thinking, “Ew, everybody was drinking that. I wasn’t.” The top shelf of our refrigerator also opened up without that big Brita.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We are so pleased to hear that your water quality is much better and the chlorine is gone. Excess chlorine in city water is an increasing problem we help address every day. Very nice to hear you got such great service from our Water Specialist (Brett). Now that you have your shower filter, you may want to sign up for our Water Shield Auto-Ship Club that automatically will send you your replacement shower filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Verified purchase
    PriceStaff

    Reviewed Jan. 18, 2018

    We've been very happy with Pelican's system. We had a lot of calcium buildup before and I’ve had soft water before so I knew there was a difference when I showered. I went on Pelican’s website and of course there were some not so good reviews. I had concerns about those things but the sales rep assured me that we would not have any problems and that if we did, we had 90 days to return our unit. Now, when I shower, my hair is softer and more manageable. Even my husband told me he has noticed a big difference in his skin and he was someone I really had to convince to get a system. Pelican's system was worth the investment. It had a fair price and it doesn’t run on electricity either.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We appreciate your positive feedback. Congrats on selecting one of our most popular systems (Filter/Softener Combo). So glad to hear your hair is softer and more manageable as well.

    Pelican Customer Satisfaction team

    Verified purchase
    PriceStaff

    Reviewed Jan. 17, 2018

    We came from a house that had a water softener so we were used to better quality water. We recently moved to this house and the water’s got a funky odor and more importantly, a taste to it. It was affecting the entire family, probably including our pets. The salesperson from Pelican Water Systems put our minds at ease. He asked what our concerns were and answered every single one of our questions. We also went through some solutions that specifically the Pelican system could offer. We liked that it's salt-less and that it's a whole house system so we could drink straight from the tap in any room. We were also surprised by the cost in a good way so we did it without hesitation. I'm now noticing less dryness of skin and less usage of soap and shampoos. We've also got better-tasting water and everybody is back to their old habits of drinking a lot of water.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We appreciate your positive feedback. Congrats on selecting one of our most popular systems (Filter/Softener Combo). You may want to sign up for our Water Shield Auto-Ship Club that automatically will send you your replacement sediment filters when you need them at a special discounted price.

    Pelican Customer Satisfaction team

    Verified purchase
    PriceStaff

    Reviewed Jan. 15, 2018

    I just moved into this house two months ago and the taste of our drinking water led me to look at filtration systems. Also, when I lived in Lake City, I had a water softener which took salt tablets and I didn’t want to have to go buy them again. The Pelican representative was very knowledgeable and I got their system which covers the whole house. It seems to be working out well and I am happy with the water. I do the washing and the laundry has been coming out good. The system is a little bit pricey though but I am satisfied with it.

    Thanks for your vote!
    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear you are happy with the water and the laundry has improved. We often hear that the old technology salt systems are costly and troublesome to maintain, so we are so please after research and talking to our Water Specialist you decided to go with a Pelican System.

    Pelican Customer Satisfaction Team

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    Pentair Water Solutions (previously Pelican Water) Company Information

    Company Name:
    Pentair Water Solutions
    Company Type:
    Public
    Year Founded:
    1966
    Formerly Named:
    Pelican Water
    Address:
    2361 Mason Ave, Suite 100
    City:
    Daytona Beach
    State/Province:
    FL
    Postal Code:
    32117
    Country:
    United States
    Website:
    www.pentair.com