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Pentair Water Solutions (previously Pelican Water) Reviews

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Edited by: Jon Bortin

About Pentair Water Solutions (previously Pelican Water)

Pentair Water Solutions provides residential water treatment services designed to make a home healthier, starting from the ground up. Its services are available throughout your property, including water supply and disposal, softening and filtration, and even pool and spa water treatment. Services start with a consultation with a local water expert and are backed by a 60-day guarantee.

Visit www.pentair.com/en-us/water-softening-filtration.html
Pros
  • Local expertise
  • Variety of services
  • Upfront product pricing
  • 60-day guarantee
Cons
  • No free testing

Pentair Water Solutions (previously Pelican Water) Reviews

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    Page 3 Reviews 80 - 230
    Verified purchase

    Reviewed June 22, 2020

    Pelican Shower Filter w/5ft. wand. I received my order a few weeks ago and I just set up my shower filter and love every bit of it. I can totally tell the difference on my skin and I can’t smell any chlorine. Thank you very much.

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    Price

    Reviewed May 20, 2020

    My wife is in hospice and she needed to be able to have a shower that had a lead to it, which was why we got the premium shower head with a five-foot wand from Pelican Water Systems. I had a little trouble getting it hooked up, but my daughter kept at it until we finally got it on. It was hard to get it on the pipe. I’ve always had a shower head that purified the water, but I don’t think it was quite as good as this one.

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    TechStaff

    Reviewed May 19, 2020

    My husband is a home builder and we get various vendors and stuff. We had one of the Pelican vendors set up a booth at one of our Freda Homes. We ended up installing that system in two of our own separate personal houses then we sold it to a couple of customers who got in touch. They wanted and they installed the systems in their house too.

    The only suggestion is where to find the water filter. At this time, you just have to go online and order it. It's really not that hard. Other than that, the Pelican reps were great. Also, I got to other people's house and the water smells. It's really hard for me to drink other people's water just because I notice the difference. Even the ice cubes smell.

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    Coverage

    Reviewed May 19, 2020

    I saw Pelican Water on Amazon and they had some decent reviews. The water here in Michigan can be either good or bad, so I just wanted a safety buffer. I replaced a bunch of stuff, the hot water tank, and put a softener then I got the sensor. I put the Pelican system in myself. The seal they gave me though, it's too thick and it doesn’t seal the tank to the housing. It leaks and I had to go out and buy another one that was much thinner. The water is good, though.

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    Customer ServicePriceStaffValue

    Reviewed May 18, 2020

    We built a new house 10 years ago. Our first well had serious iron problems, so we had a local water treatment company come in and install a system. The iron continued to get worse, so we drilled a second well that was almost four times deeper to try to get away from the iron issues. It turned out, we still had some iron problems. They adjusted the system, and I kept having them come back and recharge the beads, and it wasn’t working. My wife wouldn’t drink the water. It had a funny smell to it. City water is not an option because we live out in the country. I didn’t wanna spend $5,000 on a system, but I felt that that was our only recourse.

    I bought the Pelican system online, and they delivered it. The only issue I had was it was hard to find somebody to install it. But I called Pelican, and they gave me a phone number for a guy who had installed some within the area. He was about 100 miles away. He drove out and installed it and he did a fantastic job. That took care of the iron, but we were having problems with like a slime in the water. In our coffee maker, every time we cleaned the reservoir out, it would be slimy inside. So, I wasn’t sure what to do about our chlorination injection system. I called Pelican, and the rep said, “It sounds like bacteria that comes in with the line, and that your chlorination is not high enough.”

    So, we went back-and-forth. They sent us some parts. Our chlorination pump was not functioning properly. Since then we’ve gotten everything working the way it’s supposed to work. The slime is gone and the water smells good. It tastes good, too. It’s crystal clear. I was drinking some water last night, and I told my wife, “You know what? The system was worth every penny.” I would recommend this system to anybody.

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    Customer ServiceStaff

    Reviewed May 17, 2020

    I have two homes where I have Pelican Water. Recently, I requested information from their customer service to help take care of a leak that was occurring and my experience with them was excellent. And since I got the system installed, the water quality that I've been getting has been fine.

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    Sales & MarketingStaff

    Reviewed May 17, 2020

    I have had hard water. My toilets and bathtub were all rusty. I wanted to get rid of the iron in it so I won't have such a hard time cleaning my bathrooms and tubs as well as being able to drink it. My daughter and son-in-law ordered Pelican Water Systems for their home in Mexico, New York. They liked it so I ordered one. I live in New York too. My son-in-law took care of the sales rep. He talked to them and ordered it for me. He put the system in too. I'm happy with my Pelican.

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    Customer ServiceSales & MarketingPriceStaffRates

    Reviewed May 16, 2020

    There was poor water quality within the city and I wasn’t trusting that. I wanted good and quality water. Plus, it makes a difference when you wash your clothes. I’ve had Pelican since I moved into this house. It's a good company. Their reps have always been nice, courteous, and professional. I had a professional plumber do the installation.

    The Pelican Water System is quite beneficial. It’s good for drinking water, for the shower, and for washing my clothes. The filters are not really that expensive. They charge a reasonable price for them. But I wish Pelican would give senior citizens a discount. Also, I had the system so long and it had to be like rebooted or reactivated. I had to call customer service to find out what was necessary to buy because after five years, you have to clean the system. The gentleman I spoke with was excellent and he gave me good advice.

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    Reviewed May 16, 2020

    I was looking for a reverse osmosis unit. I did an internet search and came upon Pelican Water. I did the research and ordered the one that would fit my needs. Also, the unit is made in the USA and I always look for that first whenever I’m buying things. I purchased it online and installed it myself. The installation was very easy and so far, the reverse osmosis gives a little better water quality than the filter system that we used to have. The taste is a little better as well because it has this after-filter on it before the water comes out of the little faucet. Plus, the pressure is better because the water is processed and put in a pressure tank, so the flow is faster. And my wife likes the faucet design better which has a little plastic knob on it.

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    Punctuality & Speed

    Reviewed May 15, 2020

    We wanted the dual system softener, but we didn't wanna use salt. We researched on the internet and decided to go with Pelican. I ordered online and the product came in. Then I installed it myself which was my first shot at plumbing. I learned on YouTube and used the instructions in the manual. The installation was quick and since we got the system installed, the water has become softer than it was. So far, we like the system. It needed some more filters so, I ordered some more, and they came in pretty quickly.

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    Customer ServicePriceRefunds & PayoutsStaffRates

    Reviewed May 15, 2020

    The water we have here is extremely hard so I wanted something that would help with that. I do all kinds of research before I buy anything. That’s a hefty price to pay for something but I like to research. With Pelican, I liked the results that I found and there were a lot of good reviews. The system seems to be working pretty well. We've had the water treatment system for 10 years. I had the water heater replaced recently.

    I like the Pelican products and I love their people. I’ve only had to call once or twice. The technical guys were phenomenal and they walked me through everything. They made sure that I understood. I could do this myself, which was probably why I bought the system. If you’re gonna buy a system that’s expensive, you don’t wanna pay 100 bucks every six months to have somebody come out and change the filter for you. Everything that can be done on a personal individual level, I try to do it myself.

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    PricePunctuality & SpeedStaff

    Reviewed May 14, 2020

    We have chlorinated water and we actively sought out a whole home filter. We had a company in Georgia where we live come by and they had a very impressive demonstration, but it was really expensive which made every other competitors looked much cheaper. We started researching online. And then we were going back and forth between Aquasana and Pelican because they seem just like the most reputable or the most known online. We ended up going with Pelican even though it was more expensive than Aquasana because they had a better warranty

    We hired a plumber to install. He had to come back about three times. It wasn't like quick for him. We could have presoaked the tank to begin with but we didn't. Then the carbon filters shut off when he was installing it because the level was off. He had to wait 24 hours and then come back to finish. And when he did, it took him just like a few minutes. We're pretty happy with it. This is a really expensive system and we hope that it lasts a long time. But as far as just having good tasting tap water everywhere in the house, we now have that and that's kind of almost worth it.

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    CoverageTechSales & MarketingPunctuality & SpeedMaintenanceStaffResolution

    Reviewed May 14, 2020

    I researched based on my needs of having a good system that would protect us all the way. And I did a lot of research, reading the internet, reading different reviews, and Pelican seemed to be the best to meet our needs and had good customer feedback, and had people happy that bought it. The sales rep was very knowledgeable, helpful, and friendly. I told him what I wanted, what we needed it for, and he made recommendations based on his experience. It also helped that he was trustworthy. He was a great salesperson.

    The system does what it’s supposed to, and it’s well-built, so we were really happy that we purchased that system. Our water supply had a lot of sediment in it. We don't have problems with sediment anymore. One of the main reasons that we purchased the system for was the municipal town that provides us the water for our neighborhood said that they were potentially not going to have enough chemicals to treat their water because they get their chemicals from China, and there was a shortage. So, instead of boiling water, I did a lot of research to find out what we could do if that happened. And it came down to those filters and a UV light would make it safe and not have to boil it.

    When we first bought it, there was a problem with the UV light. It kept popping the ground fault. I contacted Pelican and they sent a part to replace it, and that didn't fix the problem. So, they sent another part. But that’s completely understandable. They were very quick. They sent it out overnight. Electronics are complex enough that I don't expect perfection every time. But the way they acted, and the way they treated me and made it right very quickly, was outstanding.

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    Verified purchase

    Reviewed May 13, 2020

    I'm a blonde and I have well water. All the rust and ** in it turned my hair orange and for the past two months, I've been tripping. We finally got a new water system outside, but it still wasn’t working until I got Pelican's product. My niece has the same exact thing. We have five acres out here and she was having the same problem. Although she’s not a blonde, it was still messing up her hair. She got a Pelican and she told me I needed to get it as well. I immediately ordered it and all is good.

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    Verified purchase
    Staff

    Reviewed May 13, 2020

    Living in the farm belt area and with all the chemicals that are put into the ground, there have been too many multiple sclerosis and cancer cases. They're high in our area. We're trying to avoid that and when we purchased a reverse osmosis system from Home Depot, that was our intention. We not only use the system, but then we also use a filtered pitcher that we put the reverse osmosis water into and put it in our refrigerator so it's extra filtered.

    My husband installed the system and the faucet that came with it rusted out, so we recently had to replace that. When we needed filters, we just followed the directions in the guide that came with it to order the filters that we needed. We previously had an Amway filter and I heard a lot about reverse osmosis over the years then we just one day decided that we would like to go with a reverse osmosis instead. I hope Pelican does what it's intended to do.

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    Customer ServiceSales & MarketingPunctuality & SpeedOnline & AppMaintenanceStaff

    Reviewed May 12, 2020

    I started shopping for a UV purification system about three years ago. I first learned about ultraviolet purification systems because there is a company that is fairly close to here that manufactures them. And so I contacted them first and found out that the only thing that they manufacture are industrial size ones. They didn't have anything that would be appropriate for what I needed, which is between 12 and 20 gallons a minute treatment. Their smallest one was 400 gallons a minute, so it was something really big. The guy there suggested that I look up Pelican Water Systems, so I looked up their website. I knew from reading the website what I needed. The sales rep basically confirmed that I was correct and we took care of it. I installed the system myself and it was just fine. It's a 3/4 inch pipe in and 3/4 inch pipe out and a plug. That's all you really need. Everything came just fine.

    We run this little cottage colony which is where the system is being utilized. I've been doing the maintenance and plumbing since I was 12 years old here. And this year, since we only have this place open six months out of the year, I change the bulb every two years instead of every once a year. And so, I just changed the bulb this year for the first time and it came just fine. Pelican keeps great records. I called, they told me what I bought and what I needed, and the part number, because I had it repaired, but their rep knew before I could tell him what the side of the machine said. The part arrived a couple of days later and we just stuck it in and we were all set. We like the system a lot. I've recommended Pelican to a couple of other people here around our lake.

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    Verified purchase
    Customer ServiceTechSales & MarketingMaintenance

    Reviewed May 12, 2020

    I wanted the simplest filtration system for the house I could get. I didn’t want to have to connect through electricity and I didn't want salt. I did a search and when I found Pelican Water, the reviews were good. Then, they sent me an email about a sale. They took a significant amount off of the unit I bought, so I ended up going with them. I installed the system myself and it was easy. I’m a contractor and I build houses. But anyone can do it because the copper setup was simple. All I had to do was run a couple of 4-foot lines from my water main and it was done. It took me 30 minutes, so it went well.

    Other than that, I was expecting the water to be a little softer because the water where I live is very hard. I noticed the water’s a little bit softer in the shower, but not like I thought it would be. But it did take a lot of the hardness out of our water. Still, when I used that system to fill up my Jacuzzi, the hardness was still pretty bad when I went to check the water. But I got a 50% reduction in the water hardness from it. I have also noticed a significant difference in the taste of the water. Then, I just put in a new shower in one of my bathrooms and it’s a lot of glass. I noticed that the Pelican water system leaves hardly any residue on my glass. It used to be horrible and I would have etched-looking glass. I had to clean it and squeegee it after every shower.

    Also, my dishwasher and things work way better than they did prior to having this system. And I have a black kitchen faucet feature that had to be scrubbed down every two days or it would get really gross-looking from the water. But since I’ve had the Pelican, I haven’t really had to scrub it at all. So, it’s doing a good job and I’m very happy with it.

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    Verified purchase
    PriceMaintenanceStaff

    Reviewed May 11, 2020

    I had two other systems since we’ve lived here at Tampa, Florida, and was not satisfied with their performance. Both of them failed. In April of last year, I did some research and I came across the Pelican System, which I never heard of before. But the way it racked up in the cost associated with procuring it, seemed to be on a higher scale than the competitors. So, I went out and had a guy come in. We talked for about 45 minutes and from that point on, I had it installed, and I’ve been happy with it ever since.

    In Florida, our water is very hard. The water around our faucets, especially around the spickets at the end, ended up with a lot of calcium buildup. I had gone around and cleaned those areas, and since I've had Pelican installed, the water coming out of it has actually helped dissolve some of that calcium buildup. I have no calcium whatsoever on any of my testers at this point in time. Of course, I get water spots occasionally, but the actual faucets themselves seemed to be in good shape. The calcium buildup is what causes most faucets would fail. Eventually, they become so bad that the fixture cannot work any longer. So, it was a very positive note.

    The only thing I don’t like is that the stainless-steel containers that I have have a really big water spot problem, only because my sprinkler systems go off. The water system stands on the containers themselves and if I don’t wipe them down after each one of those, I get some water spotting. But I’m very happy with Pelican and I'm only one year into this product. We'll see how it works if they perform this well over the decade. Recently, I pulled my filter out and it was totally black. It tells me right off the bat it’s filtering very well. I just put a new one in.

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    Verified purchase

    Reviewed May 11, 2020

    Our water softener went out, so I was looking for a new system. I got online and looked them up. When I read the reviews and the description of what Pelican offered, I thought that it would be different and that I would try that since I didn’t have to put salt in my water softener anymore. I’m 73 years old and that means a lot to me. I went online and purchased one of the systems. I had it installed locally then I had a problem with the cap on the filter. I could not get it loose for anything. I even had a plumber come over, and he couldn’t get it open either. When I contacted Pelican, they sent me a replacement cap, no question, so I was very happy about that. Now, the water is softer than hard water. It's not as soft as when we had the salt filter, but we have no problem with it. I really like it.

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    Verified purchase
    Customer Service

    Reviewed May 10, 2020

    I was noticing buildup on the sink. I'm trying to clean up the water as best I can before I have to do something with it. I did the whole consultation with Pelican through email, and it was fine. I did installation myself. It required some handyman skills, but it wasn't too bad. My wife says we have less water pressure than we used to have. But we have the peace of mind that the water has an extra step of filtration to it before drinking.

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    Customer ServicePunctuality & Speed

    Reviewed May 9, 2020

    Generally, if I have a question, I can get ahold of Pelican's customer service fairly simply, and they always answer my question quickly. I decided to go with a system that doesn’t use salt. There is a difference in the feel of the water. It’s not as slick as a salt water softener.

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    Sales & MarketingStaff

    Reviewed May 9, 2020

    Our water was so harsh, especially with my skin and my hair. My hair felt very dry and I felt like I needed a filter in there, but I couldn’t decide on which way to go. There are so many out there and I was trying to do my research to see which one was better for me then I came across Pelican's ad. I was looking at some of the reviews online, and all of them said they were happy with the product. When I spoke with the consultant, he was wonderful. He helped me out a lot as well.

    I purchased the one that had the filter and the showerhead connected together. They had an online, step-by-step guide on how to install it, so it was easy to put together. From the first use of it, I could really feel the difference, especially on my skin. My skin was so dry and it felt much softer. This really works out for me, so I had the order re-shipped and I’m gonna get another order in November. I would recommend this filter to anybody.

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    CoverageSales & MarketingPriceStaff

    Reviewed May 8, 2020

    I had the Culligan people come then I had the Pelican people come and Vincent, the sales rep for Pelican, was good. I liked that I didn’t have to replace a whole bunch of filters and the guy who came and installed the system was really cool. He didn’t bother me and he didn’t say much. He was a nice guy. I've been happy with Pelican so far. I like that the sediment filter stops a lot of stuff and that I don’t have to constantly replace filters. So far, the water tastes good. I checked the chlorine level and that’s good too. They’re doing great and for the cost, you can’t go wrong. I have sent people to them as well.

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    CoverageTechStaffTimeliness

    Reviewed May 7, 2020

    My neighbors had a Pelican System installed and they were really happy with it and so I got a three-unit water softener with a filter. The installation of the system went well. The technician they sent out was with Moon Valley Plumbing and he was a little sloppy, but he tried to do a good job. Everything was done on the same day but then I had him come back and fix a couple of things. Since having Pelican, my hands are dryer than they normally were and I haven't talked to them about it yet.

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    Customer ServiceCoveragePriceStaffEase of Use

    Reviewed May 7, 2020

    The property we bought had a well and our home inspection report said that the water had E. coli. They “shocked the well,” which means they poured some bleach down there, but I figured, if they got in there once, it could return. I was concerned about the water quality of our well and I wanted to put a water system in. I Google searched it, and then I came across the name Pelican and before that, I heard about it on the radio as well.

    It drives me crazy when I try to call a company and I have to go all the way to the bottom of the page and look for "Contact Us." It then gives me an email that I can send, and then maybe they’ll call me back. That was not the case. Pelican's website was very informative and easy to navigate. Their contact information was there so I didn’t have to hunt for it. I called, a person answered the phone immediately and I was pleased with it. The reps were fantastic. I told them what my concern was and they told me what I needed. I was so impressed because they didn’t try to oversell me. They asked if the water was bothersome as far as being hard or soft and I said no. They said I didn't necessarily need the water softener, but they recommended a system, which sounded great.

    They explained things very well to me, including what a typical system was and what the parts did. It was a nice conversation we had to get me to the purchase of the system that I bought. The system I have has three parts, which are the pre-filter, then the main charcoal filter, and then the UV light treatment. They explained to me that the fiber cloth pre-filter would filter out most of the particulates then the tall charcoal filter would get the lead particles, but the UV light treatment would ensure that it killed any bacteria that might be in the water. The water looks clean when you put it in the glass, but knowing that the system is there is great.

    There's peace of mind in knowing I’m drinking clean water. Now, I have not had the water tested by a lab yet, but I plan on doing that. We’ve been drinking the water and we haven’t had any intestinal problems or anything like that, so that’s a good thing. The water tastes better too. Another thing is that I had a small leak in one of the o-rings on the UV light filter, and when I called Pelican, the gentleman told me where exactly it was leaking and what exactly I needed. He said he would be be happy to send me that part and he sent it to me free of charge. I had it in a day, so I could not have been happier with that.

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    PriceRefunds & PayoutsMaintenanceRates

    Reviewed May 6, 2020

    I found Pelican online but somebody at work got something from them as well. I liked the ease of their knowledge. I told them what I had and they told me what I needed. Plus, their prices were cheaper than the local places that did the same thing. The installation was easy although there was one unit I received that was defective. So, I had to take that out, return it and then reinstall my osmosis system. It was simple and I was still able to use it during the time of it being defective, which was direct into my sink constantly. It was irritating though. So far, the quality has been nice although you really don’t know until down the line. But I’d seen improvement in what I had compared to this.

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    PriceRates

    Reviewed May 5, 2020

    When I moved into my home, it had a water system. However, it was such old one that I ended up throwing out the whole thing. I asked a friend of mine and after I did some research, I found that Pelican was pretty close by in DeLand and their prices were right. I went with them the taste of the water through their system is tremendously different. I like it. Previously, I only had one canister of filter and the water from my pipes was coming out green. Now, I have a full canister and a smaller canister filter before the water goes into my Pelican system. I like my water's flavor now. I'm very happy with my Pelican.

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    Staff

    Reviewed May 5, 2020

    I am noticing a difference with Pelican from our previous water softener. The water's cleaner. It is hard, but it’s clean. We had salt in the last one and it was a little slimy because of the salt, and this one’s not slimy. So, it’s better. The people from Pelican have been great. I installed the system and it’s easy. You gotta figure out the setup where you want the pipes and everything.

    There’s one kind of a negative thing about the system. The self-injector for the chlorine seems to be extra nois. The clicking noise is a little louder than normal. The system is in the basement and we can hear that clicking noise upstairs every time the system runs. Another downfall is if I ever have problems with the system, there’s no one that can come here and look at it.

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    CoverageTechStaff

    Reviewed May 4, 2020

    We were using RainSoft for a long time and when we moved, we couldn’t take the system with us. The contractor kind of duped us. We ended up leaving that nice system at home, but we couldn’t afford to replace it with another one. So, I discovered that Pelican was in Deland, Florida and I lived in Daytona for a while. I figured that was good enough. My wife was suffering from a condition with her thyroid and she couldn’t be around chlorinated water a lot, and everywhere you go, it seems like everybody is getting a double dose of it. I have a shower fixture and then we have a drinking water feature and they've both been wonderful. It’s all straightforward. I'm an older fellow and I belong to the dinosaur generation, and we know how to use tools and work with our hands. Overall, I'm satisfied. Pelican does a good job.

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    Staff

    Reviewed April 29, 2020

    My brother-in-law had to come in to my basement and replace every fitting and thing that had a joint in it because the water was so metallic that stuff had corroded that. It was actually heating through to the outside of those turn-off valves. I had 14 of those things that had to be replaced and it was totally because of the terrible and hardness of water that we have. That’s what drove the need for a water softener. I went on the internet and started checking out the different systems then I decided on with Pelican.

    I can tell the difference in some strange, unusual way since having it. What I first noticed was the fact that when I do my laundry, when I take things out of the dryer, they felt thick. Now, they’re a lot softer. The next thing I noticed was that my hair behaved better after shower. If it saves my plumbing, it will save me a ton of money in the future, not having to have all that stuff required because my house is not that old. Even in the winter, if you don’t use eight gallons of lotion, and you have a scaly skin, that is not nearly as bad.

    I just love it. I wouldn’t go back to the regular stuff where all the skin’s drying. before, my brother-in-law had to clean up all the parts of my ice maker in my fridge because this has all gangs up with the corrosion. Now my ice is much clearer. It’s not foggy like it used to be. It’s amazing to me what it really does. I also don't get any kind of spots with the dishwashers. I don’t have to use that pot stuff. It’s really great for that. I am thrilled.

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    Punctuality & SpeedStaff

    Reviewed April 27, 2020

    Everything was perfect with my Pelican experience. We had an old system before as we have well water. I want to be sure that the family has quality water. And so far, after the adjustments and the installation, we can say that it’s huge for me. There was a small remark with the tank, which was edited and there was display malfunction, which was replaced. I'm really very pleased. The service guy was very professional, fast, experienced, and polite. Since the corrections were made, there was a drastic difference. There was no smell anymore and the water was quite soft and perfect. We've been very pleased so far.

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    Customer Service

    Reviewed April 26, 2020

    I got a two-tank full house system which is a salt-free softener combo from Pelican. I have it for about a good year now and it seems like I don’t see any hard water buildup on my glass shower. That’s kinda changed. The customer service was very good. My tank head was leaking and they thought it was the top part. They sent me the part right away but it wasn’t that part, it was the tank itself so they sent me a whole new tank. That was nice that they didn’t really hesitate to send me the parts that I needed.

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    Punctuality & SpeedMaintenanceStaff

    Reviewed March 31, 2020

    When my late husband was diagnosed with cancer five years ago, he started researching water systems because we had to replace our Rainsoft that had broken about five years earlier. He did a lot of reading and said Pelican is the best one out there. We had an earthquake in 2011, and everybody had their water tested because people were concerned about infiltration. I live on a private well and I had my historical water test. I went down the line with an agent and I was told I don't have a lot of iron, but my pH was high. We looked at the report and we went back and forth and had a good discussion.

    He was really great. He recommended stuff and I said okay. Because of the number of people who are living in my home and my number of bedrooms, I’m very happy with my system. I love it. It's much better than having to drop 60 pounds of salt blocks into a container. I also love the fact that I have the UV disinfectant. My husband passed from cancer and now, I care for my father who’s a cancer patient. Having that added barrier of protection gives me, definitely, more peace of mind.

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    Staff

    Reviewed March 27, 2020

    The water was very corrosive. Then I went online to research ways to protect my equipment in the house. Pelican water conditioners seemed to stand out to me. I got their carbon filter and water conditioner and the quality is excellent. Also, the life of their water conditioner seemed to be better because it was lifetime where others had not been offering a lifetime warranty. I also ordered another system from their competitor and Pelican comes out ahead because of the fact that there is a lifetime warranty, and their competitors couldn't believe it either. So far, I'm very happy with it and it seems to be doing very well.

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    Reviewed March 21, 2020

    I grew up in Phoenix and we had a Water softener. And I'm also aware that the high mineral content of Arizona's water can impact appliances. And so, we were putting in new fixtures, and our plumber was doing some upgrades and repairs around the house, and I asked him if there were salt-free water softeners and asked him about water filtration. And so, he put the whole package in and I also got a tankless water heater.

    Since having the Pelican Water installed, the water tastes better. I fill my water bottle from the sink. Now, I do it for my refrigerator too. I have a Samsung refrigerator that also filters the water and makes it colder. I've also noticed that when the refrigerator is in between filtration, it also coincided with the filtration system needing to be replaced, and I was filling up my water bottle, I noticed that it was off-gassing. When it was empty and I was gonna refill it, it had a dank smell to it. Now, that doesn't happen at all.

    I like the taste because as my plumber told me, the minerals are left in. So, for me, that's better than the water osmosis system because we need those minerals. They provided the taste, but my filtration system removes the other stuff that is objectionable. I really like my water filtration system. I have new fixtures, new sinks, new toilets and new shower and I don't have the water build-up even on the faucet in the kitchen.

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    PriceRates

    Reviewed March 20, 2020

    I got it mostly for the price and the ability to do it ourselves. The set up was great and easy. Immediately, we could tell that there wasn’t a film on our dishes, even though we still get some water spots sometimes. There was still a noticeable difference with that in the dishwasher. I also noticed, with my hair and in the shower, it was softer-feeling.

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    Customer ServicePriceStaff

    Reviewed March 15, 2020

    I liked how I could install Pelican's system myself and that it didn't matter whether I installed it myself or asked my installer. I didn't want to spend $5,000 for the system and then spend another $5,000 to have somebody plug it in. I appreciated the installation guide and the information when I called and talked to somebody. They walked me through any minor problems that I had. So far, the system has been totally worth my application for what it's doing with my water. I had to change my well pump right after I put my system in and I had a lot of mud and dirt coming in. Pelican's filters did exactly what they were supposed to do. Now my house has clean water. My dogs love it. The reverse osmosis feature works great. Pelican has great support too.

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    Sales & MarketingStaff

    Reviewed March 14, 2020

    In previous years, I was having some trouble with my well that was putting off a sulfur smell. I talked to Pelican and they said that they have a piece of equipment that would remove it and I was skeptical. But I bought it because the sulfur smell was so bad and installed it and that smell immediately went away. I still had problems though with the minerals in the water and it was staining the toilets.

    The sales consultant was very helpful and knowledgeable. I asked him if all this stuff hooked to my well would make some pressure lower coming out of the tap and he said absolutely not, and he was correct. Then I did the installation by myself. It’s under my house but I’ve got a really high ceiling where I can stand up there so I lined it up along the wall and connected one right after the other. It was a piece of cake. Rarely do you find the product that tells you one thing and it turns out to be that. The stains are gone from the commodes. My wife says she can tell a difference with her hair and washing her hair. I can tell a difference even the laundry. It’s been a pleasure to deal with Pelican. Everything they said about the system was correct.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 11, 2020

    I used another device for 30 years and they went out of business. They had fabulous water. The only one that I could find that was comparable was Pelican, and so I chose them. I like the countertop rather than under the sink because I have control over how much water I’m putting through the filter if I’m washing dishes or something that the water shouldn’t have to be filtered. But if I’m washing vegetables or use it for drinking water, I wanna be able to isolate the use of the water.

    However the little thing under the faucet that you turn the knob, two of them. One of them cracked completely because it’s plastic inside. The unit it turns against is plastic instead of metal and then they had to replace that. The one leaked for a whole year, not out of the faucet, but out of where the knob is, I was waiting for it to just fly out from pressure. And then finally, I called and they sent me another one. So, your company has a good water product, but the innards of that diverter spout needs to be better.

    The People in the technical department, when they sent me one of the replacements, there were no instructions and because the ends are color-coded to go into the filters, I wasn’t sure which one to put on the top or which one to cinch on the bottom of the actual diverter head. I called and they put me through the technical department, and the guy there didn't know.

    And then I got online trying to see if they had any video instructions but there was nothing online about it. There were no pictures online as to which feed line goes on the in or the out of the diverter. What the guy in the technical department did was he just sent me another one that was already connected. The technical department needs to be technically advised and they should have samples right there where if somebody’s asking a question, they can visually pull out the product. Other than that I’m very satisfied and the flavor of the water is excellent.

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    Customer ServicePricePunctuality & SpeedRates

    Reviewed March 10, 2020

    I’m a plumber and 15 years ago, one of my regular plumbing customers who calls me at least twice a year called me to come over because they ordered this elaborate Pelican system. They may have paid $1,000 for the three-piece unit -- the prefilter, the filter, and the softener. It was the first one I ever saw it. I read the instructions and I installed it, and ever since then, I’ve been mentioning Pelican when I go to people’s houses and they have salt water softeners. I told them that it's the new technology out and to google Pelican. Over the 15 years, the price has gone up considerably, but people love that they don’t have to add salt anymore as well as the texture of the water. We bought the shower head unit from Pelican about three months ago. Not only do I enjoy it, but I enjoy the water and especially now at our house, the shower. I’m gonna do the whole house with the three-piece unit, but I wanna change all the water lines in the house first.

    Installing the system is very lucrative for me because there’s not a lot of plumbers out there that know how to do it, but I do. I’ve been doing it for so many years. I know how to soak it for 48 hours, and then come back, and then I’ll get all the extra charcoal out. I don’t even read the instructions anymore. I haven’t in years. I’ve installed Pelican’s units in multiple places in New Jersey and spread the word for them. When I recommend it, two weeks later, people would get it and I would come back to install it. So, I’m happy installing Pelican's equipment and we’re very happy with them too.

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    Customer ServicePrice

    Reviewed March 9, 2020

    I found Pelican on the internet and I spoke with someone on the phone when we got the 600,000-gallon whole house filter and the RO unit. They just mailed it to us and I got it within a week. Pelican is very expensive but I’m satisfied.

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    PriceStaffRates

    Reviewed March 8, 2020

    I was searching for a soft water treatment and I went online. Pelican was the only one we saw and the website was very user-friendly. I found what I was looking for and I was able to order it without any problems. I liked the price and I bought one for the three bathrooms. It’s 1800. I got it installed locally through the Pelican dealer here in Tampa. The way everything has gone with the water, it has lived up to expectations. The clothes now smell better and we don’t use as much water to wash our clothes. We’re very pleased with everything.

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    Customer ServiceSales & MarketingStaff

    Reviewed March 7, 2020

    I had a saltwater system from Sears and I was looking for an alternative because it was getting rid of the salt and I needed a filtration system. I’ve seen Pelican in advertisements and I’ve seen them at the county fair. I talked to someone from Pelican on the phone and then ordered the system. The reps were very knowledgeable, helpful, answered any questions I had about it and informed me of the discount that was available that I wasn't aware of. I love my system. It's got the prefilter, the charcoal filter, and then the ionizer. I was on the computer within this last week and looking at one of the Pelican products they had on there. I was making sure I had the right stuff that I needed to replace after five years and I just bought the carbon replacement kit for the one unit.

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    Customer ServiceStaff

    Reviewed March 6, 2020

    I called Pelican and everyone was good and nice. I got the whole house water filter and softener system for three to five rooms. The product arrived in four days but you need a professional plumber to install it because it looks complicated. I couldn’t have done it myself. Since having it, the water tastes better and it’s drinkable. Before, the water was nasty-tasting. So, it’s a softener too. It doesn’t leave marks on the shower heads and the sinks. Everything’s good and I’m happy with it.

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    Customer ServicePriceStaffEase of UseRates

    Reviewed March 5, 2020

    The first time, I met a company called RainSoft. They went to my home, did the water test, and said my water was not that good quality. I called another company to do the test again just to make sure that was the case and we had the same results. I started looking for alternatives. I looked at the reviews, analyzed the systems, and then I ended up buying Pelican because of their reviews and I also had a friend in Florida that installed their system. The website was easy to navigate and to understand the price, everything was there. I got the whole combo system then I had some few questions when I was trying to install and the consultant helped me.

    Overall, I would recommend Pelican because it's a nice system and it's an achievable or accessible price. It's not something that the other companies are charging, is a lot of money for a simple system. They gave me nice support and easy to install. I have some friends that already saw my system installed at my home and told them about it because the quality is good. I like it.

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    Customer ServiceStaff

    Reviewed March 4, 2020

    I had a new-built house with well water and I had to make sure that we had good, clean, reliable water. I did a good, diligent research and Pelican came up with solutions that I was content with. Pelican offered the salt-free water conditioning option and I didn’t wanna be dumping bags of salt when I’m 80 years old. That has worked out very well and the water is good. All their marketing materials explain their system well. We may have put more into the water purification filtration than we probably needed to, but the house has an iron-manganese filter on, which it definitely needed.

    We got the salt-free water conditioner and I’ve got a UV light beyond all that yet to kill germs. So, we have no qualms at all drinking tap water. I wouldn’t do that in the place that I’ve lived in the previous 40 years. The customer service was outstanding. They were responsive, informative and called back on several occasions. They were always very helpful. I had to have a couple of things replaced and they would overnight the parts to me, and I was able to do everything myself. It was great working with them.

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    Reviewed March 3, 2020

    We live out in the country and we have a water system here locally. We wanted to be sure that our drinking water is good when our kids come because they drink bottled water and that the little ones have appropriate water. My husband installed the Pelican water system and everything went fine. We haven’t had any problem. We just turn the water on and off.

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    CoverageSales & MarketingPriceStaff

    Reviewed March 2, 2020

    We were doing some research and we got Pelican for the feedback, reviews, and videos that they had. It’s expensive but we wanted something good that will last a while. We also wanted a system that would be able to go throughout our whole house. The sales consultant was knowledgeable and helpful. We asked a lot of questions and he was able to answer them. The water’s so much better now since having it ‘cause before I could smell like I was in a pool. My hair and skin are better now. I don’t feel so dry. Also, just knowing that you’re drinking better water is good. Then I needed a new UV light ‘cause every year they had to replace it and that was relatively easy. Now, it’s on auto-shipped, so I don’t have to even be concerned about it. There’s also a digital clock there that tells you how long you’ve been with the system. Everything’s going well with our Pelican.

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    CoverageMaintenance

    Reviewed March 1, 2020

    We have a brand new house and as part of the construction, we had Pelican install a whole house water filtration system. I had to replace the filter 'cause a year had gone by. My hardest part was not with Pelican but with the original equipment manufacturer that installed it. I was finding out exactly what filter to replace it with. They didn't have it labeled. Once I found out exactly which one to order, it was very easy.

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    Customer ServiceStaff

    Reviewed Feb. 29, 2020

    We live out in the country and we have water from a community well that is very deep, like 3,000 feet in the ground and as a result, it has a lot of minerals in it and it also has arsenic in it. And we haven’t been meeting the federal guidelines for the arsenic, so they warned us about it. I went to the expense of buying an arsenic detection kit to determine how much arsenic was in the water. I ran the test and we were way above the recommended allowance and so, we started using bottled water. My wife, every couple of weeks would get the gallon jugs and fill those up, and we would use those for drinking and cooking and for our pets. It was just really getting to be a pain, hauling those jugs of water back-and-forth.

    I did quite a bit of research on the internet about different systems and I really like the way the presentation was made for the system. The Pelican rep explained things in detail for the questions that I had. It was the best way to go. I had a couple of snags in the beginning and I called. They helped me right out and got everything squared away for me. Installation was pretty easy. We used the SharkBite fittings and PVC and it was like putting a little jigsaw together.

    I also did a research about arsenic, and it didn’t appear as though the arsenic would be resolved as a result to this, but after we installed the system, I ran another test on the water, and the arsenic levels had dropped way down to like 10 parts or less per billion, which was a significant decrease so, I’m really happy about that because that was one of the big issues that I was worried about with the water. And so now, we don’t buy bottled water anymore. We just drink it right out of tap without any kind of issues like that. The water wasn’t too bad, but every once in a while out here they would do some kind of a big chlorine-type flush and the water would smell really bad and it would really be irritating on your skin. Now it’s great.

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    Customer ServiceRefunds & PayoutsBilling

    Reviewed Feb. 4, 2020

    If I could give ZERO I would. Canceled my autoship filter order TWICE!!! Still billed and sent. I returned product, THEY WILL NOT REFUND ME! STAY FAR AWAY FROM COMPANY!!! There are MUCH better filtration systems with actual customer service available.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    We are sorry to hear about your experience with our watershield program. We have confirmed that a refund is being issued to you for the filters that you returned as discussed with our customer service manager. We apologize for the delay in processing your refund.

    Sales & MarketingPriceStaffRates

    Reviewed Feb. 3, 2020

    We have had nightmares trying to buy the right softener for our situation. Bad sales reps, shady deals and prices through the roof! Them we discovered Pelican! What a great company. The water consultant came to our house to be sure we had chosen the right model for our needs. He verified we had and did not try to lead us to believe we needed an upgrade. Jim ** is his name. He was very personable and very knowledgeable about the system. We were able to order the unit and installation from the comfort of our home. The unit itself is great as it softens and filters water without salt.

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    Customer ServiceStaff

    Reviewed Jan. 3, 2020

    Purchased and completed the test kit with promise of 3-5 business day turnaround. Now on day 10 and being told another half dozen days before I can expect to hear. Furthermore, calling periodically to ask for promised timing does nothing to help. Appears they have their little system/assembly line...and it takes much more than the time promised in Pelican's marketing.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Hello John,

    We take our commitment very seriously and have reviewed your situation. Your water test results were returned to us on Christmas Eve (12/24) and your results were completed on 1/3 which is within our 3-5 day turnaround commitment, given the holidays during that time period. We apologize that this was longer than you expected.

    Verified purchase

    Reviewed Dec. 30, 2019

    The shower head was great. Put a nice stream of water out. It was easy to connect to the The shower filter. Had to weight on top leaked where it connects to the filter. Not happy about the leak. I am returning it and getting my money back.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Hello Justin,

    Sorry to hear about your experience with our product. Older pipes can sometimes not seal properly and require additional steps during installation, including using Teflon tape to seal the connection.

    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed Nov. 23, 2019

    I had a water softener installed, but it went bad. So, I checked prices of water systems on the internet, looked at Home Depot and Lowe's, then I called Pelican and got a system from them. The guy on the phone was nice. The installation took me about an hour, which was quick, and I already had one installed so it made it much easier. The system I have now seems to work better and it doesn’t use as much salt. I like it and so far, the experience is great.

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    Customer ServiceInstallation & SetupPriceStaff

    Reviewed Nov. 22, 2019

    I liked Pelican Water System because I didn’t have to put salt and it doesn’t add salt into my water. When I had a question, I just called and their reps were always extremely helpful and accommodating. However, it was very difficult to find someone who could install it. And even though they said you could do it yourself, you really need a professional. And even some professionals were stumped with it, because it’s a new system and it’s a little complicated. They said that any plumber should be able to do it. So, that was a little bit of a problem. And it did cost me a lot. It could be just that the plumber was very expensive, but it took him hours to install. He even had to come back to adjust it because it wasn’t working right, which means it’s not as easy as they say.

    The water is not as soft as it is with my water softener, but it’s soft enough. It’s not a water softener, per se, where you’re gonna have this really silky feeling, but it does the job. You don’t have all that scaly buildup around your faucets. It’s not as clear as it was with a water softener, but it’s fine and I’m okay with a little less, but a healthier system. Recently, we had to call them because we couldn’t get the cartridge off to change out the filter. They walked us through on how to do it, but no matter how we tried to remove it, it would not budge. But we finally got it off. I would recommend it to a friend, but honestly, the industry still has a way to go. And they are really pricey. I wish they could be a little cheaper.

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    Installation & Setup

    Reviewed Nov. 21, 2019

    Our water started changing from when we originally moved in 18 years ago. We had heard about Pelican many years ago when we still lived in Florida. We did a lot of research and Pelican was the best money for the buy. I installed the system myself, and I’m not a plumber, and it was very easy. Our Pelican water system is working out so well. I had a refrigerator repairman go down into my basement and I showed him the system. He took pictures and he’s gonna order the system from them too because he doesn't wanna pay 13,000 from Kinetico and some others.

    So far, we’ve been very happy with them. I did make one mistake though. I thought the filter was good for a year. It’s only good for six to nine months, so I started picking up stains in my toilet. When I took that filter out, it must have weighed 40 pounds. But we’ve had a lot of construction in the area and you cannot hook up a new house and not get some sediment in. I have the dates and the filter times, and I’ll just call my friend in Florida who’s with Pelican about it.

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    Installation & SetupStaff

    Reviewed Nov. 20, 2019

    I know the water quality is terrible down here in South Florida, so when we moved into a new house, I knew I wanted to get a system to treat the water. I was blown away by the Pelican rep's professionalism. I got a three-unit system that has a sediment filter, and it also has a chlorine filter and a filter to soften the water. The installation was very professional and so far, I'm an extremely happy customer. Now the water is drinkable out of the faucets versus before when I had a chlorine taste in the water. Also, the softening of the water has had an effect on my wife's skin and her hair.

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    Installation & SetupPriceStaff

    Reviewed Nov. 16, 2019

    We're rural and we have a well that tested positive for a form of bacteria. I researched on the internet and ordered UV water system from Pelican Water directly online. The installation was very easy and straightforward. Since then, our water tested negative for bacteria so it's doing its job. We've had the system for 12 months now and we had to renew the light bulb at 12 months. I ordered a new light bulb in advance and I didn't put it in right away. When I went to put it in, I discovered I got the wrong light bulb. Either my ordering was wrong or the order was read wrong. They would not take it back because it has been more than a few days since I bought it. That annoyed me a little. But I was pleased that the representative I talked with had a new light bulb at half the price.

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    Installation & SetupSales & MarketingStaff

    Reviewed Nov. 15, 2019

    I have a well on my property and it has a high manganese content in it and it has rust color. We needed a filtration system and I bought the product through Pelican Water. I had a professional company come and do the installation. They warranty their work for over a year. The installation went very smoothly. I had it put inside of a shed in the garage, so that there’s no chance that the pipes can freeze. So far, everything works good. The sales guy was great. He gave me everything I needed. And now, I just hope the longevity is as good as the beginning.

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    Staff

    Reviewed Nov. 14, 2019

    We moved to a house that we were told had city water. We didn't know that their city water was well water. We didn't wanna go with the soft water because we still couldn't drink it. So, we went to the Pelican and I had somebody come out and install it. We figured out that the containers needed to be charged, which was a two-day process. Other than that, it took the plumber about three and a half hours to get everything in place. Since we put the Pelican system in, we noticed a difference in the taste of the water. And it stopped ruining all of our appliances too. Their reps have been excellent. They even called out of the clear blue to see how I was doing.

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    Customer ServiceInstallation & SetupSales & Marketing

    Reviewed Nov. 13, 2019

    I’m happy with Pelican Water and the only problem I've had is their advertising after I bought the system. On my computer, every screen I got had their ad on it. After they finally removed the ads, I still get emails from them trying to sell me. However, there was no problem when I did the installation myself. I’m 84 years old and could do it. I didn’t use their kit and just used PVC and it worked out great. You just have to have patience. I can’t see that the system did all the magic things about dissolving chemicals that are already there but right now, but the water tastes better, which is the main thing for us. Since getting Pelican Water, we’re drinking water off the tap where before we had bottled water all the time.

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    Customer ServiceStaff

    Reviewed Nov. 12, 2019

    My twin brother lives in the same city where Pelican is located. He had one put in his home, and it was perfect for my needs. It's worked out fine and I love it. It takes longer for the hot water to reach the faucets, but I anticipated it and it's not that big of deal. I had hard water and a lot of calcium buildup to the point where it was nutty and the dishes would come out cloudy. All that has gone away now, and I understand that the more I use the system, the more it will come out the pipes, which is a good thing. So, I'm delighted with it.

    I did my own research, and the website is totally self-explanatory and diligence required. I called them one time when I confused Pelican from another company, and I realized it's the same company. But my concerns were addressed. The only thing that I would say about the website is that I would put more emphasis on the fact that it's not going to remove all minerals the way the salt water system does. It is stressed, but I don't think it's stressed enough. It allows some beneficial things to come through and doesn't block out everything which is good. I was putting a meter in there to see the hardness level. It hasn't dropped that much, but I know it's dropped and it will drop even further. But it's not gonna drop down to zero the way a salt water system would nor do I want it to.

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    Customer ServiceInstallation & Setup

    Reviewed Nov. 12, 2019

    It does not work at all. Tested my water before and a week after install and there is no difference. Do not waste any of your money. Called tech support and no one would help me out. They said it was working properly.

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    Installation & Setup

    Reviewed Nov. 12, 2019

    We have a lot of minerals and crud in our water, and a friend of ours recommended Pelican Water Systems. I emailed someone and I don't think I got the accurate information for what I specifically needed but it was fine because the man who put it in for us had installed several for family. We got what we needed but I’m not pleased. The water tastes good but the dishes are not coming out clear in the dishwasher. Also, I saw once that there was some gray sand in the tub as well. We live in red sand, so you would expect something red, but it wasn't. We talked about getting the RO system and our friends said we didn't need that. But I'm not sure the water is as clean as I wanted it to be.

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    Installation & SetupStaff

    Reviewed Nov. 11, 2019

    I needed a water filter system, and I was doing my research online, and Pelican seemed to be the best fit for me. I had iron in my water a lot and I had other stuff in it too. Once I put the Pelican system in, they cleared all up. I had a guy come out to test the water and he was trying to sell some water filtration system. Once he found out I didn’t have one, he went ahead and tested my water. He said they tested about 300 homes in our area, and that my water was definitely the very best water there. I ordered the system, and when I noticed that my water was getting slower this year, I changed the filter in the system. It’s the best thing that’s ever happened to my water.

    The only time I’ve ever had any questions or concerns was when I ordered the filters. You gotta replace that one filter every six months. They automatically took care of me there. The guy explained to me how to change the filter out and he sent me some information over to my email, and that if I had any problems, I could YouTube it. He was a super nice guy. Everything I’ve dealt with him has been great. Pelican is one of the best systems I’ve seen out there and it’s not that hard to install either. It takes care of your water. You don’t have to worry about it too much.

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    Customer ServiceStaff

    Reviewed Nov. 10, 2019

    Because of the smell of the water in the house, I looked for water filtration systems. The Pelican Water sales representative was amazing and he did a very good job. He was patient and he took the time to explain on the phone. And even after the purchase, he followed up. He gave a very nice service and he also walked us through setting up everything when I called him. I’m very happy with the salesperson and I'm very happy with the system too. My water now smells nice and clean. It's a big difference.

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    Installation & SetupStaff

    Reviewed Nov. 10, 2019

    The water in Flagler Beach sucks. We went with Pelican Water Systems after seeing that there was no salt in their system and liking their marketing. The people at the home show were nice and they convinced us. Their consultant and I worked out really well and installation went great. When I ordered the filters for the system, their guys were very quick in returning the next day. We’ve been very, very happy with our water system. We don’t buy bottled water anymore.

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    Customer ServiceInstallation & SetupPriceStaff

    Reviewed Nov. 9, 2019

    We had problems with hard water and we had markings everywhere. Most people around our location have a water softener with salt. With that, they have to go buy salt all the time. It becomes more expensive than if people just buy the Pelican. Their system costs a lot of money but it's worth it. I called Pelican and initially, I was gonna order a filter system not knowing I should order the water system. Their rep walked me through and explained everything to me. I then decided to make the purchase. I installed their system myself and it was very easy. Pelican's service on the phone is very professional. They followed up after installation and made sure everything was okay. Now we don't have hard water problems. The white particles from the hard water in our sinks and faucets from the hard water are disappearing. There's no more buildup.

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    Customer ServiceInstallation & SetupPriceStaff

    Reviewed Nov. 8, 2019

    We live in the Texas Hill Country and this is one of the hardest limestone infiltrated areas of the country. We had a house with no filtration, and we had coliform positive in the well water when we purchased the house, so we needed to install a system. My husband is a combat veteran that has sensitivities when the coliform is increased in the water. Pelican was more expensive, but their website was able to educate me on each of the steps for each of the parts of the things that I had purchased, and that was important because I couldn't make any mistakes in what exactly I needed for my house based on my husband's health issues.

    I did the installation myself, but when I had technical questions, I called and completely noted out with specific valve installation. They enjoyed my noting out on these little specifics and details because I was calling for specific questions, and then they gave me those answers. The only thing that wasn't communicated clearly was the issue of the water conditioner, and how it is still gonna have the hard water, not taking the hardness out of the water. If the hardness is still there, a UV filter won't work because the hardness and the particulates of the limestone particles that are in the water will cast a shadow if you use a UV light. And if there's a little piece of bacteria behind the little particle, it won't kill it. So, we put a chlorinator on the system before it goes into the Pelican part of my system. That way, any bacteria is killed. And then once it goes into my Pelican home system, it gets filtered in multi-stages.

    We have such hard water, we got the RO filter at the sink about three years ago, and then we had to change the filter on it. We noted that was when the water started tasting bad, then we changed the filter on it for the first time. As soon as we changed the filter once it was at its capacity, the water tasted fine again, but it was expensive. We were looking at what we pay and the price of buying bottled water versus using an RO filter, and I don't know if we saved money that way. If I would have bought water for the last two years, it would be the same or maybe less than the cost of the RO filter plus having to change the RO filter's filter. For the other filters on the system, I don't buy new Pelican ones, but I take them out, wash them and put them back in.

    I have a couple of pre-filters and then I have a carbon filter to remove the chlorine that I had used. And then, it goes into the water conditioner. I also needed a post-filter so I added it to catch anything that bubbled up out of the carbon filter and the water conditioner. I have a RO filter under my sink if we want the water without the hardness. But the hardness is still there, it just doesn't stick in the rest of the house.

    Our home had no filtration system before, and when we had to pull the toilets to replace the little rings on the toilets, there was so much hard water. It was probably 35% caked on on the side. By putting Pelican's water conditioner, it loosened up all that limestone. It was like the pipes were getting cleaned because the build-up within the pipes and big chunks of stuff were coming out for a week. We knew that was gonna happen because that's what it said on the website to expect when you have this kind of limestone build-up, and we haven't had any problems.

    I like to show off my system because I got 14 stages in the whole thing combined. I like to see and educate the people around here because we don't have any industry out here in the Texas Hill Country. I have recommended Pelican, but most people around here said the whole system is too expensive, and in San Antonio, there are some other companies that are offering the same sorts of steps in the system but at cheaper rates. It doesn't look as nice because they don't have nice stainless-steel cylinders, but a lot of people are looking simply at the price.

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    Staff

    Reviewed Nov. 7, 2019

    The dog stopped eating and he had calcium diarrhea. After $1,400 at the vet, they couldn’t figure out what was wrong. All the tests were fine. I bet it was something in the water so, I got one of those big cup things that you filter the water through but I was told to get a Pelican. My daughter has it and she said that it’s fantastic. I ordered it online and Pelican did a good job on the website. I got the filter on one outlet in the kitchen. It’s filtered and I don’t have to have this big hunky thing of water in the refrigerator. Pelican is about the same as the other filtration system, but it’s easier to use. I noticed though that the green light goes on when you’re running the water if it’s filtered and it will randomly flash even when you’re not using it. But my daughter’s does that also and this doesn’t bother me because it’s one of those things. It's just that nobody has caught that. I’m assuming it’s fine and it's most likely a sensor thing.

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    Customer ServiceInstallation & SetupPriceStaff

    Reviewed Nov. 6, 2019

    I moved West and you gotta put salt in the water and all this nonsense. So, I kept researching on what I was gonna do and I did my homework. I was gonna strip the water with the reverse osmosis or have it filtered. I looked at the Pelican, and it seemed like a better system because I don't want to strip the water of all the good stuff. I just wanted to get the bad stuff out and they did. The website was good and it helped me figure out what I want. The representative on the phone made it a simple choice to me and he closed it good. I got the water filter, the water softener and the electronic light thing that kills all the bad stuff. I was living with my aunt for five months before my house was built and she had a salt system. You couldn’t drink the water and when I was there, when I bathed and took a shower, my skin was very dry. So, when I came here and installed the system into my new house, I noticed that my skin is not as dry as well as my scalp.

    I've got the system in the house for a few months and I'm happy with it. I found the support was good when I called up and they guarantee the system for life if you buy the carbon from them. It doesn't look ugly in the house too. When you go in the garage, they put that chrome container over. I care about the appearance inside the garage and that was nice. We all paid for it and that's probably included but it's a good system. Pelican wasn’t cheap but it was a fair price. Orlando, the rep, was a straight shooter. He told me to send it back if I didn’t like it. He was that sure that I was gonna like it and the system was so good that my cousin looked at it and he’s gonna get one too. I love Pelican Water. It’s awesome and it was everything the guy said and more.

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    Sales & Marketing

    Reviewed Nov. 5, 2019

    We had a lot of calcium in our water. We’d never had a softener in here, so we decided to put one in. I researched the ones that were out there on the market and Pelican seemed to know what they were talking about. I started looking at what they had advertised when I was getting ready to buy, and for an old man, it was pretty easy for me to find what I was looking for. I got the one with a big filter for it and it seems to be working okay so far. We’ve noticed a big difference in our water here. It takes less shampoo and less shower gel.

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    Reviewed Nov. 5, 2019

    I just moved from one town to another and found out that they had this kind of water system here. It’s hard water and it leaves spots on cars and windows. I heard about Pelican through my plumber and he said he had put in many Pelicans and that’s the number one system that he recommends to people. So, I went by his thinking. He ordered the filter and the two long tanks for me as well as a system that purifies the water. I moved in the house in August and by September, he had it in for me.

    When I got the Pelican, I thought it would take the taste of the hard water away but I still have spots on the dishes and there’s a taste of hard water. I’ve thought of having the plumber back out who put it in to make sure it’s functioning correctly, but I haven’t done that. I was hoping that there would be a better result, but there isn’t. My car was getting all spotted up sitting out in front. I park my car right in the middle of the driveway because my garage is still full of stuff and so that when the water comes on, it doesn’t splash some on my car. I’m trying to keep it away from the water system as much as I can.

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    Installation & SetupStaff

    Reviewed Nov. 4, 2019

    I'm a Master Plumber and one of my clients needed a water system. I found Pelican online and went with their system. Installing it went quickly, easily and smoothly. The system has been great and my clients love it.

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    Staff

    Reviewed Nov. 4, 2019

    My son purchased a Pelican water system before we did, and he was very pleased with it. We had the salt ones before, and they were such a pain in the neck that we did not wanna go that way. We had a lot of spotting from the hardness of the water. The rep knew exactly what we were looking for as far as the fact that we knew it wasn’t going to be exactly the same as the salt system. But it was addressing what we were looking for. We got the filter with the two tanks in the garage. The water is more pleasant-tasting now because the chlorine is gone. We had excessive chlorine, and eliminating that is one of the biggest improvements that we noticed. Also the fact that we have less buildup of the water spotting. We changed out our filter for the first time about a month or so ago, and we ordered the four-pack, and it came the very next day. So far, everything’s good.

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    Customer ServiceStaff

    Reviewed Nov. 3, 2019

    We got the whole house million gallon system from Pelican Water. Their reps were great and when I talked to them on the phone, they were very polite and helpful. I also used their website to do the refills and it was super easy to use. I like that they autoship their refills, too. I have the system for four months now and so far, the water is much cleaner. We had a salt water softener before and the water is much cleaner with Pelican. Plus, the water tastes better to my children.

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    Customer ServiceStaff

    Reviewed Nov. 2, 2019

    I am a licensed plumber and I wanted the salt-less water softener technology. Pelican's sales consultant was fine and he did his job, but he was too much of a salesman for me. I don’t like those people that always try to upsell or plus sell, and he does it so natural, I don’t even think he realizes he does it. If I were a homeowner, I would imagine the things he was doing would have been perfect. The rep that I spoke with over the phone, on the other hand, was very good. He went above and beyond. They had the hurricane down there, and he spoke to me from his home. He got his office number call recorded over to his home because of the hurricane, and he was still able to help me out and keep my order attended. The website was fine and it helped me pick out what I thought I wanted. I purchased the smaller of the combi unit with the water softener and filtration combo.

    My outside faucets are not hooked up to the filtration system and when I had to fill up a bucket the other day, I could smell all the chlorine in the water that I am not drinking now. I don’t smell chlorine inside the house, so I know that that filtration system is pulling out a lot of stuff that I don’t like. My water tastes a lot better now. I can drink my water and I don’t need bottled water anymore.

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    Reviewed Nov. 2, 2019

    We had a new home and I was looking for something that would be a whole house filter. I had used a carbon filter for a long time and I wanted a reverse osmosis at the sink. So, since Pelican offered that, and because it offered the minerals that add back at the end through the reverse osmosis I chose it. I looked to see what the system offered as far as the whole house system first, and it seemed like I did not have to change filters really often. They lasted a period of time, so that was good. It was also recommended by people that had used it before.

    I've been changing my filters myself, and that worked out fine. But I had to get a new tank for the reverse osmosis because it failed. It seemed like I wasn’t getting enough pressure on reverse osmosis system. But after I replaced the tank, that seemed to correct the problem. So, I felt like they dealt with my issue when I got it fixed and it wasn’t that hard. The biggest difference I noticed having the system was in the icemaker. My ice cubes looked clearer, and so that comes from the reverse osmosis as well. As far as comparison in showers and things like that, I had other filters on my showers before, but it's really nice to be able to not have that extra hooked on your showerhead. So, I do notice that I feel like I'm getting a whole house filtered water and not have to have extra filters to change on each showerhead. I have recommended Pelican. My daughter’s family in Oklahoma has the whole house system, and they like it too.

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    Installation & Setup

    Reviewed Nov. 1, 2019

    We had a water softener that required us to use a lot of salt, and we got tired of that. My wife went ahead and researched a bunch of stuff online. Plus, we also had a company here that tried to sell us a filtration-type system for too much money. We went with Pelican and it was troublesome finding someone who was qualified to install it in Albuquerque. The local person that we got that did the installation had never done a Pelican before. There were instructions that came with the softener which was adequate for him. He installed it as well as he could, given the fact that he had the piping was from the previous water softener.

    Sometimes, we wake up about 4 o’clock in the morning hearing this bonk, bonk, bonk, bonk sound. And when I’ve gone out, it’s clear that the Pelican itself isn’t doing it. But when I put my hand on the filter container, I can feel the vibration from that, but it doesn’t seem like that’s coming from the Pelican. We suspect it’s something back there. But we never had that sound occur with the old water softener system.

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    Reviewed Oct. 31, 2019

    I got Pelican's shower filter after reading about the type of filter and the materials within that filter, that plus the reviews. I got it through online order and installed it all myself. I got plenty of e-mails along the process, with the shipping and tracking. Using the filter I immediately could tell that my skin wasn’t as dry after using the filter, which was a big thing. It cleaned up the chemicals in the water going inside my body, so I’m drinking purified water. The filter lasts six months and then they will automatically send me another one. I thought that was pretty cool. That way, I didn’t have to remember when I got this. I’m pleased and I definitely will recommend them.

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    Staff

    Reviewed Oct. 31, 2019

    I live in Tucson, Arizona and the water sometimes has a sulfury taste or smell. It just did not taste right. And we were using a regular water filter, where you pour it to the pitcher, and it was easier to do it with a water system. We went with Pelican because of its name. It was through their website that I contacted the company, and it was very easy to use it. And then the gentleman I spoke to impressed me as well. He knew what he was talking about and he was very pleasant to talk to. There was no pressure. The system fits in the way I wanted to, and it does everything it was supposed to do. I am enjoying it, and the water always tastes good. With it, there seems to be less build-up of the calcium, too.

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    Reviewed Oct. 30, 2019

    I had gone to Lowe’s and I was looking at all the different water softeners they had, and one of the reps there recommended Pelican. I got the salt-free softener, and I like it a lot. It’s nice because I don’t have to haul those big bags of potassium chloride anymore. There was a crack in the system. And so, my plumber came out and he ordered the new part. It came really, really fast, so that was nice.

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    Installation & SetupStaff

    Reviewed Oct. 29, 2019

    We had more chlorine in our water as well as blackness and whiteness in our shower. We also had dryness on our bodies because of the water. We got a Pelican PSE2000 water system as well as an RO and UV. The rep was very helpful. He pulled out the records from my subdivision and was able to help me select the proper products.

    At one point though, I was frustrated during the installation. Getting someone to install the system was very difficult. I’m staying in Illinois, so it’s possibly because of the state. There were just two recommended Pelican installers that I got referenced to from the salesperson. If I call any other plumbers they don't really know about the system and I don't want to risk the system with someone who doesn't know about it. There were more dealers rather than actual installers. I followed up with one of them and he did a good job in the end. Even so, it took me almost one and a half months to get it installed after I bought the system. That was a pain point as I have spent almost four grand on the system and it was sitting in my home for one and a half months.

    Still, since getting our Pelican, water quality has improved and we don't see all the earlier issues of having blackness around the shower much anymore. Even the dryness on the skin after taking a bath has been reduced much. If Pelican could include a guaranteed installation package rather than after selling, depending on the customer, a lot of people would start taking their system. Once it is installed, everything is good.

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    Installation & SetupStaff

    Reviewed Oct. 29, 2019

    The sales rep from Pelican was very nice and very professional. We did the installation on our own and it was easy. The only bad experience we've had is the changing of the filter. The little plastic thing broke, and we had to order another one. It’d be better if it wasn’t made out of plastic.

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    Staff

    Reviewed Oct. 28, 2019

    I had a system that I purchased from another company and I was not happy with it. The company was from Michigan, which was so far away, and I felt like they were sometimes not in touch with what I was saying. With the people at Pelican, on the other hand, I don’t have that problem. The sales guy I talked to told me about the particular product I was looking for. He said, “This is what we have. This is what it will do. This is how it goes on. This is easy to use.” They then sent the system to me. The hardest problem I had in putting that thing on, however, was getting it out of the box. And that wasn’t hard at all. It was on and it was perfect. Everything was like what the man was saying, which was rare.

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    Installation & Setup

    Reviewed Oct. 28, 2019

    It was a biggie for us that Pelican's water system didn't require salt. After having Vegas water and it not doing much, we decided to give Pelican a try. We ordered a system over the internet and installing it was straightforward. Our water softener had quit working so my skin was terrible, but it’s getting a little better now.

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    Reviewed Sept. 24, 2019

    I bought the Well Water Pelican Filtration system in March 2019. They promised me that I will be getting bottle quality crystal clear water. But, ever since I have the system installed, I have been noticing that my sink and around the faucet getting some kind of powdery deposits. Initially I thought, maybe something from the pipes that causing this issue. But, it has been a few months and the problem still exist. I called the Pelican Technical help and they were claiming that the powdery stuffs are mineral in the water and cannot be eliminated with No-Salt water system. They also encouraged me to drink that water saying that it is good for me. But, not knowing what the deposits actually are, I don't feel safe to drink it.

    Pelican wanted to send someone with a service fee. But, this is their system and I strongly believe that they should have someone check out the issue without charging me a fee. Now that I already have the system installed and spent a good amount of money, I am stuck with their system for a long time. I wouldn't buy any other service or product from them in the future and I would suggest everyone to do a diligent research on their product before purchasing it.

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    Customer ServiceStaff

    Reviewed Sept. 23, 2019

    I had an issue with my original unit. I called and spoke with an outstanding customer service representative who tried to troubleshoot the problem with me and sent me a new unit hassle-free when we couldn't resolve the issue. Great!

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    Price

    Reviewed Sept. 6, 2019

    I was looking to find some filter that would work, and I ended up with Pelican because of their price and the way things looked on their website. I bought the whole house system directly from the website which was easy to navigate through. I’m still using the system and I just replenished the media in it this past six months. My brother moved up here near me, and he also purchased the same system.

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    Sales & MarketingStaff

    Reviewed Sept. 4, 2019

    We have well water and needed to have a system, and Pelican Water Systems had one that didn’t have salt in it. The sales reps worked well with us, and they were knowledgeable, friendly and nice. They have always been fantastic. I got a water system and my plumber put it in. It didn't it take him very long.

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    Price

    Reviewed Sept. 2, 2019

    The water here in Lake Havasu City is terrible. A friend of mine installed a Pelican system in his house, and told me about it. I did some research, and then we also bought one. I did the whole thing online. I put it on my basket and waited until they offered me a discounted price, and then ordered it. We got the immediate filter, the water filter and then the water conditioner. So, we've got two big tanks and a little one on the wall. With the system installed, after a week, we could drink the tap water, which was my primary concern. The mineral deposits on dishes and the shower door are reduced, but they're still there. They tell you that in their literature, and that’s not an indication that the system isn't working. I recommended Pelican to several people.

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    Reviewed Aug. 31, 2019

    We have very hard water in Florida and I wanted to put a filter. If you saw the garbage in the water that we have up here in Pasco County, you would never drink it. I researched and bought a system directly from Pelican. They sent it in and I had it installed. It is an outstanding system and it has worked perfectly. I love it. It’s not garbage that everybody else is peddling, like the salt systems and the electric osmosis stuff. We’ve had it seven years now and we have perfect water. The system does what it’s supposed to do. It doesn’t take up a lot of room, it’s a natural system and it’s environmentally friendly. It’s better than anything.

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    Sales & MarketingStaff

    Reviewed Aug. 30, 2019

    I've got a well and I wanted to make sure that the bacteria was taken care of. When I looked up online the different companies, Lee, the gentleman who helped me, explained well so I picked Pelican. Dealing with Pelican's sales consultant was wonderful. They were really helpful and were great there. I had the plumber that I usually use put the UV system in for me.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Aug. 28, 2019

    I have a well and a water system that produces a lot of manganese and iron. After having done all the research on all these other companies, I figured that Pelican would give me the support that I needed long after I had installed the system, and that's the way it turned out to be. I got the Pelican system that had that particular capability of removing the iron and manganese. It was better than most of the other companies that I talked with. In fact, they were a cut above just about everybody else that I've talked with, because first of all, I got somebody on the phone right away. And compared with the other companies that I talked to, a lot of times, I never did talk to anybody, and they never called me back. So Pelican was a company that gave me confidence immediately.

    The differences are absolutely noticeable, specifically with the taste of the water. Also, it doesn't have the same iron and manganese deposits on the appliances. When my wife takes the shower or washes her hair, she notices the difference. And the water is not nearly as hard as it was. And it's easier to wash clothes. So, everything about this system has changed for much better. I am very, very happy with Pelican. I've had a few follow-up calls to ask them some specific questions about the system, and there's always somebody there to answer my questions professionally and capably. They knew what they were talking about and helped me through any issues that I needed. It was a delightful experience dealing with Pelican, and I wouldn't deal with anybody else at this point.

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    Installation & Setup

    Reviewed Aug. 27, 2019

    We had very hard water in Colorado and we used Pelican Water Systems years ago out there. I read about water systems and I ordered one. They had it shipped to me and I had it put in. It was a tank and it had a filter that we change every six months. It was a pretty good deal because you didn't have to put salt in it. Since having it installed, the water is much softer which made it easier to wash things especially and didn't leave a lot of residue.

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    Reviewed Aug. 26, 2019

    I don't need filters very often because we don’t live in that home all the time but I like to filter my water because it’s what I’ve always done. I got the Pelican water system online and I installed it myself. It was just a little shower head filter and I did that quite easily.

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    Customer ServiceStaff

    Reviewed Aug. 25, 2019

    We live at the beach, so it’s important for us to have softener and filters. We did some research on the internet and talked to a couple of friends, and learned about Pelican. We put the system in a house that was around 12 years old, as soon as we moved in. We did it before we renovated the kitchen and master bathroom, and there has been a significant reduction in calcification.

    We purchased two of the system and put the second one on a house that we’re building. Pelican was very helpful on the phone and the product came very quickly. Also, it was easy to navigate the website, whenever I’ve ordered replacement filters and other things. They're reasonably competent, too. The only question that customers may have, which I had initially, was on the right filter for the size of the house. My wife and I are both retired and over the years of our relocation experiences, we put together a list of contractors that we personally use and had the best experience with. We sold the house to a young guy in May and recommended a Pelican system for him.

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    Installation & Setup

    Reviewed Aug. 24, 2019

    I'm really satisfied with my experience with Pelican. I found it through the internet and their online process was very easy. They installed the system for me. I've had the system for about 15 months now and my water’s really different. We used to cook with bottled water but we stopped doing that now. The smell of the water when I take a shower is different too.

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    Sales & MarketingStaff

    Reviewed Aug. 22, 2019

    I researched water treatment systems due to the poor water conditions in my house. I came across Pelican Water Systems online and got a system from them. My experience with their sales consultant was great. I did the installation myself. It was easy and Pelican was very helpful.

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    Reviewed Aug. 21, 2019

    Our home is a brand-new house in a new neighborhood. I didn't wanna start with any calcium buildup and I wanted to be sure we were having as clean a water as we could. I did some research online and went with Pelican. I knew what I wanted. I just needed them to put it together for me. Our Pelican works fine. I get little white deposit on things if they're not dried well and white spots. I'm not very happy with that. But from what I understand, that was not part of what this treatment would do. It wouldn't take all that out. You can wipe it off. It doesn't build up. But as long as the stuff comes out the dishwasher, it's pretty good.

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    Customer ServiceInstallation & SetupPriceStaff

    Reviewed Aug. 18, 2019

    A friend of mine had a Pelican system. I decided to look online and do some research, and that seemed to be the best fit for my situation up here in Alaska. We had a house built here and we have a lot of iron in our water. Depending on where you are, you can also get sulfur. And we have septic tanks here that most of the new contractors put steel instead of plastic.

    I wanted a filter that was salt-less. All the water places here, they use salt and I was not gonna use salt so I went with Pelican. We had another house where the softener was salt-based and if you didn’t have it set right, or if you had a power outage, sometimes it wouldn’t set correctly and then you have slimy water. It was just more of a hassle to keep it set nice. And salt’s not good for septic systems. Plus, you couldn’t water your plants. Your plants would die.

    I contacted Pelican's customer service and spoke to Jeff. He took care of us. We got the carbon filter, the chemical shooter, and the water softener. And it obviously has a big filter there. In fact, I recommended it to a new person down the street. They just picked it up and we’re gonna finish up hooking it up tonight. I installed it by myself and I’m helping my neighbor. It is easy and real simple. The instructions are good. The only thing that’s a little sketchy is the chemical solution. We had a water test done. It’s just a little scary when you’re putting bleach into the water for getting things started up. But talking to the customer service or the install guides, it was pretty simple. We’re very happy with the system and the customer service. Pelican is definitely our favorite and we’re trying to steer people away from guys here ‘cause they charge so much and then they don’t tell you anything.

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    Reviewed Aug. 15, 2019

    My wife has some thyroid issues and we found out that fluoride, which is in our water, is not good. We have a filter on our refrigerator, but it doesn't filter fluoride. So, we decided to buy a system from Pelican. We liked the unit itself. A lot of them are very bulky and expensive, but this one fit really well underneath our counter and it was kinda the perfect solution for what we needed. I found it online and their website was very easy to navigate. The price was good, too. Plus, I recently got an email update that it's time to get a new filter, so that was nice.

    For the installation, I did it myself and it was pretty simple to do. In fact, it was a quick and easy install. But there was a video that I watched and it was also nice to see it done. So far, we all drink out of the water system and it's been good for all of us. We're healthier and getting some of those toxins out of the water. We also have more peace of mind knowing that we're getting something healthier and better. I've recommended Pelican to others, too.

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    Installation & SetupStaff

    Reviewed Aug. 13, 2019

    I built a home out in the country where they had community water. It was terrible and my wife would not bathe in the water. So, we immediately began to research and try to find ways to improve the water quality in our home. Pelican stood out above the others, so we went with them. Our consultant, Mike, was really good. He was very knowledgeable and informative. He was also very patient with explaining the benefits of purchasing a Pelican as opposed to some of the other types of system. I'm a contractor and that is still kinda confusing to me. There are so many different aspects that you don’t understand when it comes to water systems because there are so many different softeners, purifiers, and triple osmosis systems. And it was a bit overwhelming. But Mike was very meticulous in explaining and making a recommendation based on our situation.

    The installation also went really well. I did it myself and that was a piece of cake. It was a very smooth installation and I did it in a couple of hours. Also, Mike was very good at explaining what to expect in the packaging and he was very good at preparing me on what to look for. But I had an issue with a part and I had to get another part shipped out. It turned out that there was a coupling that you use to attach your copper pipe from your home to the actual tank. Other than that, I was experiencing a very small and slow leak, so I would come into the garage and I’d see a puddle of water. When I would put one of the rubber O-rings on and I would screw it in, it was in a bind, so it wasn’t able to make that seal proper.

    In the end, they shipped me another O-ring and as I shut my water off and I pulled it off, I saw that it was in a bind. I just put some lubricant on it then I was able to put it back on it. It engaged properly and created that seal to stop the leak. So, I would recommend if Pelican could find a way to pre-lube those O-rings. If they pre-lube them, that’ll alleviate the issue I had. But it could be an isolated event. Still, it was a headache to try to figure out what it was. But once I figured that out and I got that, it was a three-minute fix and it completed fixed it. In fact, I never even got a chance to put on the new part because I was able to rectify it by addressing it on the O-part. But Pelican was very good at sending the part out and trying to help me resolve the issue.

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    Installation & SetupStaff

    Reviewed Aug. 12, 2019

    When I talked to Pelican's sales rep, he didn't have a lot of information on how things worked. If he would’ve had more information, then it would've made more sense. But we had a referral and it was from a guy who already had the system, so it made it easier. Other than that, our water has been good since we had the system installed. I can’t taste or smell chlorine, so that makes me happy.

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    Installation & Setup

    Reviewed Aug. 11, 2019

    I parked in front of Pelican Water Systems’ store and knew about them. I had a water well so I researched about water treatment systems. I was concerned about the quality of the water and some potential bacteria. I spoke to a guy from Pelican in the beginning and then, I received some information. I checked everything online and compared it with Culligan, and another such as the cost per provider. In the end, I decided to use Pelican because the softener was without salt and I was looking for that. I'm not sure if it's 100% effective especially because the hardness of this water is particular.

    I purchased all the complete system for a house on four to six rooms plus UV. I got the sediment filter, carbon filter, dust filter and UV filter. I installed the system myself and it was easy for me because I am an engineer. I designed all the pipelines and I put everything. The well had bugs located in between the system and both the isometric gauge and cylinder but now, everything is fine and it's working from when I installed it. At this moment, I feel very satisfied with Pelican.

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    Sales & MarketingPriceStaff

    Reviewed Aug. 10, 2019

    We live up here in Paradise, California where the Northern California wildfire took like probably 90% of our town. So, our water was affected. Moving back into my house, I wanted to put the Pelican water system in just for protection. The sales reps were absolutely very pleasant and thorough. I had great success with them. They were very easy to do business with and it was very quick. And I have passed their name onto quite a few people up here because I know Culligan is charging like $3,700, where this is much cheaper route to go.

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    Customer Service

    Reviewed Aug. 8, 2019

    There was a lot of scale buildup in our water. We had a salt softener at our other house. But we're getting older and we didn't wanna have to do that. Our plumber told us about Pelican and we got their salt-free softener. We've had the system for four months now and so far, we're 70% satisfied with it. It didn’t remove all the scale. I read it and I understand that it’s supposed to not take the calcium out. At some point, the white scale that builds up is supposed to be reduced to nothing. That was supposed to take 30 to 90 days. But we're passed the 90 days and I’m still having some residue left.

    I brought this issue up with Pelican. They emailed me saying that I have to realize that the system doesn’t remove the residue to which I said I understood that but it’s supposed to break down to the point that it doesn’t leave a scale but I was still having it. The one who responded back apologized to hear that. I’m passed my warranty time but I didn’t wanna have to carry salt. I was thinking of getting a better filter. Our plumber did say that we could go one level higher where it would take out even more of the crud that comes through the water. When it’s time to change that, which probably won’t be too much longer because you’re supposed to do it every six to seven months, I might talk to Pelican about getting a better filter.

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    Reviewed Aug. 7, 2019

    The water here is terrible. I've had people come here and tell me there's a leak somewhere because there are dirt and old gunk that come into my water system so I don't drink the water. I ordered my Pelican water system online and got my plumber to put it in. I have the shower filter and I love that. It makes me feel so good. I also like the one under the sink. I need to get somebody to come and put a new filter in, but it's still working and it still cleans itself.

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    Price

    Reviewed Aug. 2, 2019

    I make my own water filtering system out of activated charcoal and five-gallon buckets, and valves that I’ve had to put together myself because nobody else makes them. And then a friend of mine said that he found one and that’s the Pelican, that you hook to your whole water system. So then, when I take a bath or a shower or turn on the faucet, then it’s all clean water. It’s a great idea.

    The only problem I have with the Pelican Water system is there’s a little bit of plastic valve that goes on that you screw a garden hose to so that you can filter the system through. It should come with two of them because like if I had two of them, I could hook two garden hoses to it and then I can dispel the water anyway I wanted to. The way I had to do it is a friend of mine had one, so I borrowed his and I could dispel it. But at first, it was making a mess because I couldn’t just go and do it outside and then leave it outside like they recommend. I would be 100% happy if they would have two of those little valve things for the hose. I looked on the website to try to buy another little valve and I couldn’t find it. I looked at the stores and they didn’t have it for that size. I understand the thing cost a dollar, but I would’ve paid ten bucks for that little valve. Other than that, the whole system is great. I am super happy with it.

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    Staff

    Reviewed Aug. 1, 2019

    Pelican's reps have been completely helpful with getting us the right equipment and replacing parts. There were some parts of our system that didn't work and they quickly replaced them. Anytime we’d need new filters, they’ve been wonderful to work with.

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    Installation & Setup

    Reviewed July 31, 2019

    We built a new house down in Daytona Beach and my wife sensed that the water was really hard, so she wanted to see what we could do about it. Some of our neighbors had just put the Pelican system in and they liked it. I ordered online a filter and a softener, two canisters plus a third little plastic canister, and I'm very happy with the product and the service we've received. With the system installed, the shampoo is soapier and works better.

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    Installation & Setup

    Reviewed July 30, 2019

    I already had a Pelican water system installed and the floods in Nebraska ruined my system. I got another one through Home Depot’s website. Everything went fine with Pelican.

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    Installation & Setup

    Reviewed July 29, 2019

    I bought a shower filter from Pelican because I wanted cleaner water. I ordered it online and the website was fine. Since having the shower filter installed, my water doesn't have the chlorine and gunk in it. My skin and hair is softer. The product delivered what it said so it is very good.

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    PriceStaff

    Reviewed July 28, 2019

    The water in our house in Parker, Colorado had a bad odor and just wasn't right. We also had a chlorine issue that we wanted to clear up. My wife has an allergy to chlorine which we found out about when we moved into the city. We started using a water filter from another company that cleaned up the water smell. We then bought a house in Colorado Springs and right off the bat, we said that we would not use that brand. I was looking for a water filter system for the whole house and I came across Pelican. I looked at the videos online on the Pelican system as well as some of the other programs. And the guy was very clear as to how the Pelican system worked and I was very much impressed.

    I got the smaller whole-house system from Pelican. It was one to three bathrooms. The water tastes great with it and there's nothing in the water floating. And my wife's allergy to chlorine is nonexistent. I like the system. It's engineered very well and they've simplified it to where anyone could operate that system. I've recommended it to my neighbor. He was impressed with it and how it hooks up to the water system. Also, the price was something that interested him because he had looked at water systems before and they were thousands of dollars, but not with Pelican.

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    Installation & SetupStaff

    Reviewed July 27, 2019

    We moved and our water was municipal. I do not like chlorine, chloramine or any of that. So I was looking for something to put under the sink to filter everything out. The experience with the sales consultant from Pelican was great and the website was easy to navigate. But I was looking for specific information and the person I dealt with said that they had just sent stuff out for testing and that I would be able to see the results online a week later. I never found that. I looked pretty briefly but I already purchased it so it didn't really matter.

    My husband installed the product himself and it was pretty easy. The system was a three-stage under the sink and the only thing I wish was different is to have a flow meter available because it said that it's good for 1,500 gallons and I have no idea when I hit that. We travel a lot so it's not like I could just say it would be six months. 1,500 gallons before switching out the filter is the longest capacity I came across and I was very appreciative about that because I forget switching stuff over. So I definitely enjoy that. But at the same time, I have no idea, outside of taste, when to swap it. I did buy an aftermarket flow meter but it wasn't compatible so I kinda gave up. Nonetheless, I've already made recommendations about Pelican.

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    Staff

    Reviewed July 26, 2019

    If you’re gonna buy a water system, call Pelican, figure out what you need and then buy it ASAP. We moved to Texas and in my area, they have hard water. That drove me to try and find a solution. It’s hard when you don’t know what you don’t know but whenever I talked to the Pelican salesperson, he was very helpful. I did not feel like I was being sold something; I was being cared for. So it was a great experience. He was a really great guy. He was just perfect. I was very informed and I kinda left the conversation feeling it was a good purchase. There was no buyer’s remorse. The system has two tanks and a filter so it’s a filtration/hard water treatment system. Everything was delivered to my house and then I hired a plumber to install it. My water tastes amazing now. I actually prefer to drink it out of the faucet than I do my refrigerator, which has a filter on it.

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    Reviewed July 25, 2019

    Our water is not good and we don’t have a water system in our home. I purchased a shower system from Pelican and now, the water is softer. It’s a good product. Overall, it was a positive experience.

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    Installation & SetupStaff

    Reviewed July 24, 2019

    I was researching which water system I felt like would be adequate. I didn't want a salt system where I have to worry about salt. I knew I wanted a filtration system and looked at the different filtration systems and Pelican seemed to have what I was looking for. We've had our system up and running this June. So far, so good. I'm still very in the dark about how to upgrade it or what to look for. And I do water testing, but it feels that there are a lot of particles in the water.

    I called Pelican about a couple of challenges with what has been shipped to me. And the plumber was here to install it, and we had questions, and I got a hold of a gentleman there at Pelican. After I sent them some pictures of what have been shipped and what they said they had shipped and what actually was shipped were not coordinated, they made some changes and sent me something that I needed.

    Their website is easy to use. It's just getting more informed about the process and what really to look for, and I wish in times I had been, I would have had someone from Pelican install the system because there were questions. And I still have some concerns as to whether or not it's working the way it should be working, but we're watching it. But the system is good. And the company was readily available to me when I called to make corrections on the first shipment. They seemed eager to help.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Hello Kathy,

    Our records indicate that a shipping issue occurred. Please contact our technical support department for any questions or concerns.

    Pelican Customer Satisfaction Team

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    Staff

    Reviewed July 23, 2019

    I had experience discussing the quality of my water with Pelican's rep. He explained things well to me. I got a shower head for their combo system with a filter and since then my hair feels better and much softer.

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    Reviewed July 22, 2019

    I started researching fluoride and heavy metals, like with taking showers and how in the steam you can still breathe in and get the chemicals that way. That kind of made me want to get a system. I got the shower head filter from Pelican and I’ve noticed that the water is definitely cleaner. I don’t ever have that nasty chlorine smell. Also, I have a peace of mind showering in water that I know is not contaminated with all these chemicals and heavy metals. It’s essential to your house and for yourself and I would tell others that they would need to get one immediately. It is benefiting me a lot and I’m completely satisfied with the product. Pelican is a great company.

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    PriceStaff

    Reviewed July 21, 2019

    I was searching for soft water systems online and I heard about Pelican Water Systems. We were having too much iron in our water from our old system. So, I wanted the Pelican system. I have the well water system. First, the water comes in and goes through a round paper filter unit, and then the magnesium and iron filter tank, and then it goes into another tank. At first, what we got wasn't quite doing the job and after about a year, we ordered the iron and magnesium system that would remove that stuff. It has been working very well since. The system has been very expensive but it has been well worth it. I usually consult with the maintenance of the service department when I had questions. The rep I stayed in contact with was very knowledgeable and willing to help recommend changes.

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    Installation & Setup

    Reviewed July 20, 2019

    My mother had a water softener and I searched the internet for a replacement unit. She had lead in her water and we were looking for a salt-free system that would take the lead out. Based on the ratings on the internet and the ease of installation, we went with Pelican Water Systems. They recommended doing a water test first to narrow down exactly what we needed. It was quick. They sent everything I needed and explained everything I had to do. I bought a WF4 iron and manganese system and installed it myself. Now, we can drink the water and have no iron flavor. Plus, the stains have all gone out of the sink. We’re very satisfied.

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    Installation & Setup

    Reviewed July 20, 2019

    Easy to install. I am a Licensed aesthetician and cosmetologist. I recommend this product to all of my clients for their hair and skin. It would be nice if you guys came out with different aromatherapies. I love the affordability of this system as well as maintaining the system.

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    Installation & Setup

    Reviewed July 20, 2019

    We live in Indiana where they have the hardest water in the world. We live in an apartment and they wouldn’t let us put a system underneath the counter. We looked around at different system providers and decided that Pelican was the best one for us. We got the countertop Pelican Water and installing it ourselves was no big deal. It works and with it, our water tastes good.

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    Installation & SetupPriceStaff

    Reviewed July 19, 2019

    I live in a brand new neighborhood, and we all are dealing with hard water and a lot of scaling coming in through our showerhead. I wanted to get three different estimates on a system to soften my water. I went to Culligan, and I went to another one, and the third one was Pelican. I talked primarily over the phone with Bob from Pelican to get me the information that I needed, and to tell me a little bit about the program. I like the fact that their system was salt-free.

    They explained how they were better than the others because of the salt-free aspect. And I had had quite an experience. I felt like I had two clowns in my house when the Culligan people came in, and it was like they put on a show. But it was almost funny and their cost was twice what Pelican was gonna offer for me. So I went with Pelican and got the 1800 with the two cylinders and the smaller with the blue large particle filter that needs to be changed more often.

    Dealing with their people has been a little bit more challenging. The installer fellow that came was not a plumber. He explained to me that he was a construction worker, but he was trained in how to do the installation. I talked to the bosses over there, and they said that it was perfectly okay that he wasn’t a plumber because the installation doesn’t require a plumber, and that I can put it in myself. So, he did the work, but he chose a really rainy day. He had a lot of trouble getting it put in. In fact, he had to come back and correct some things, and he lives down south and closer to South Florida. He had a long drive to come and take care of it. But he fixed it.

    There is still one more thing that I need to get corrected, which is that he did away with the shutoff valve to the house, and I’m gonna have to put a new one on there. I have not been able to get in touch with the installer or the company. I have left messages and I haven’t been able to get in touch with them. Other than that, the product is simple and it is a unique system. Since we got it installed, the water does not have a funny odor to it, and it has a great taste. It’s not slimy, and you could tell it’s softer than it was. Pelican's water system is something that everyone should consider when they are looking to improve the quality of their water. With it, I can drink it right from the faucet, which most people can’t do anymore. It’s delicious.

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    Installation & SetupStaff

    Reviewed July 18, 2019

    Our water was terrible. I got a referral to Pelican Water from a customer of mine. I initially set the whole thing up online. But they were great, because I made a mistake in the ordering and they corrected it without me even knowing it. They realized I made a mistake and corrected it before they shipped it. So, they were really proactive. I was impressed. I got the filter and softener combo for the whole house. I did the installation myself and it was fairly easy. I just had to do a little bit of plumbing work, but their connections were a piece of cake. They call it SharkBite connections, and you just push it in and that’s it. The whole installation kit was very easy. I already recommended them to a bunch of people.

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    Staff

    Reviewed July 17, 2019

    I always put a water treatment system in because I don't trust the water source anywhere. My ex-husband used to work in water and waste water treatment so I know all about that stuff. I like Pelican because it takes out the pesticides and the drugs as well. I have the whole house system and since I’ve had it, I’ve had none of the chlorine. I have better tasting water and it doesn’t make my stomach sick. The little round cylinder that holds the filter cracked on a Sunday morning and I contacted customer support. The next day, the rep was at my doorstep and he replaced it. That was great.

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    Staff

    Reviewed July 17, 2019

    When we moved into a new home, our water heater busted within the first couple of weeks. We knew it had to do with hard water. We also had a very high chlorine smell in our house. Then, we saw the spotting around the sink and knew we had an issue. Our Pelican Water Systems sales consultant was excellent. We got the softener system, the whole house filter, and the RO. I feel like our water quality is very good now. The water is soft and the chlorine smell is completely gone. It was a very good experience. I'm satisfied.

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    Installation & SetupStaff

    Reviewed July 16, 2019

    I have hard water in my house and there is a lot of stuff that doesn’t need to be in there because the city water puts chemicals in it. I purchased the combo with the salt-free softener from Pelican Water but I did not like it. Pelican said that they would take it back but I gotta purchase the softener system separately. I purchased that and they returned my money back for the salt-free softener and things worked out well. The installation process was very neat and timely mannered. The installer was very professional and did a great job. When I take a bath, I love the feeling that it gives me. My face is clearer and I don’t have those bumps on my back. The water quality was bad before but now, it’s perfect.

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    Reviewed July 15, 2019

    The biggest problem with the salt system is that it gets in your skin and your salt content goes up. I didn’t want anything to deal with salt, but most of the things that we have out here in California are salt systems. I knew three people that had tried Pelican and loved it, so I decided I was gonna do it too. I went online and bought the whole kit because I was redoing all the plumbing in my house. Before, the water was so hard out that I’d be changing faucets constantly. I wanted a softener and a filter system that was gonna help fight that hard water and still give a decent flavor if I'm ever able to drink from the sink again.

    Pelican was the best and supplied all my needs. One of the biggest differences that I noticed is that my shower head and sink faucets do not build up with hard water grime on the ends where it plugs up the system anymore. I’m extremely satisfied. They have the right system and the company is being run right. I tell everyone around a two-block radius to go with Pelican.

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    Installation & Setup

    Reviewed July 14, 2019

    I Googled, "The world's best, simplest and most efficient water treatment program for your home," and heard about Pelican Water System. It was one of the best. I’m an engineer and I still had to use the plumber to install it. There were twists and turns, in and out, and back and forth. We got that thing set up but I had an airlock in the second tank. The first tank filled good but the second tank was 8 inches from filling. The plumber said we would just cut through the air and the thing went off like a cannon. I knew how much power that water has got so we got the system stabilized. Then, I ran the sediments out of it. It's a brand new house and I didn't expect that much stuff to be in there.

    I got the Pelican system installed on April 20 and my wife and I love it. We had to put that little slippery stuff in the dishwasher because it'll spot. It looks terrible but it does the trick. Since having the system, the water tastes great. I'm battling cancer, so one of the things I have to do is watch my pH levels. Every time I take a drink with that stuff, I don't have to worry. I had the 1800 system. It's just me and my wife, and I got a great, big house. There's no way I'm gonna be able to use all the GPM that thing will generate but it’s done. Next time, I would go with the small one. I told my son to buy a Pelican system. I also told my friend Kevin and he already ordered on.

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    PriceStaff

    Reviewed July 13, 2019

    In the town of West Orange, New Jersey where I live in, there is a tremendous amount of stuff in the water. If I were to use reverse osmosis, I would clog it up in a day. If you put stuff in the dishwasher, glasses would come out with calcification marks. You'd also see calcium build-up in the faucets and showerheads in the bathroom. But now that I have the Pelican water system, the calcification is gone. As explained to me by the salesperson that I had spoken to, it disappeared over time. I didn’t have to clean them or anything like that so everything has been positive.

    I have a salt-free water system. It has the carbon canister and the deionization canister. I installed the system myself. Originally, I was supposed to get a four-pack of replacement pre-filters and they sent everything except for those. Within a week after calling Pelican, I got the pre-filters. My water system wasn't cheap but you get what you pay for. I’m real estate appraiser and I have appraised 8,000 houses. I've seen all kinds of systems and have asked all kinds of people about their experience with it. I came across the Pelican brand a while back but couldn’t afford it. It took a little while. I have recommended Pelican to a number of people. I told them I'm satisfied with it and that the performance seems to be good, but it’s not cheap.

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    Installation & SetupStaff

    Reviewed July 12, 2019

    We had RainSoft water softener but it wasn't doing too well. When we were at a home show, a Pelican rep did an excellent job and he explained everything. That’s why we went with the Pelican system with no salt to it. Everything went great during the installation. We've had our new water system for four months now and it's been working great. The difference between Pelican and Rainsoft is like night and day.

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    Reviewed July 11, 2019

    I live in Elk Grove in California and they have hard water. There’s a buildup of calcium on the faucets and the water tastes nasty. I called Pelican Water Systems and talked to them on the phone. Then they gave me all kinds of information. I bought the PSE1800 and I noticed that the water tastes better now. Also, when I take a shower, it's better for my skin and hair. I had no problems so I recommended Pelican to a couple of my friends.

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    Reviewed July 10, 2019

    The VA inspector insisted my entire house be treated for nitrate when all the rules and laws say only the sink has to have a sink valid reverse osmosis. He would not approve my loan unless the whole house had reverse osmosis which costs $30,000 and is only used for daycare because the only thing nitrate affects are infants that are drinking the wrong water. So, I was not paying for that. So, I googled water treatment systems. Pelican freight shipped it and I installed it the second I could. Since I’ve had it, the water tastes better.

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    Reviewed July 9, 2019

    I live in Titusville, Florida, and our water here is horrible. I went on Pelican's website and read all the information, and it was simple to navigate. I bought the PC600 salt-free single cylinder and everything is great with it. I talked to a couple of technical guys for some questions and it was simple and easy.

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    Installation & Setup

    Reviewed July 8, 2019

    We're on well water which was why we were looking for a water softener. I looked on the internet to find out about different brands and I ran across a water softener with no salt. I read up on the pros and cons and I liked what I read. I figured the one with salt would be better, but I am 77 years old and don’t need to be dragging bags of salt for a distance.

    I installed the water softener myself and it went quite well. I put my laptop in the basement and kept watching the video to make sure I did everything right. The installation was straightforward and I just had to tap into the proper lines. I had a leak, but that was because I didn’t take the time to put enough Teflon tape on the plastic. I put a couple of wraps and figured that was good enough, but it wasn’t so I had to cut that part off and put a new part in. Everything worked fine after. Before, when washing clothes, it didn’t get as clean. The showers became stained with the stuff that was in the well water. And the well water smelled. All that is now gone. I'm very happy with my Pelican water softener.

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    Reviewed July 7, 2019

    I wanted an all-in-one water system without the salt. I have hard water and calcium build-up. I wanted something that could stop that and I wanted one with less maintenance. I looked at two companies and Pelican had what I wanted. I bought filters from the company where I bought the water softener. I talked to them a couple of times and I had a couple of questions. All interactions were positive. My water system is great and it is doing what it is supposed to. Pelican is by far, the best.

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    Staff

    Reviewed July 6, 2019

    We have hard water where we live. We're in the city so over the last several years, they do something with the water twice a year. There's a funny smell coming out of the faucets, and has a odor and a taste that I do not care for. And then they flush it out of the system after about three weeks. Even though we got filtered water in our refrigerator, it doesn't take out all the stuff. My plumber guy recommended Pelican and one or two other brands as a company to look into as far as researching. Once I started doing my research, I personally felt comfortable with the Pelican brand and decided to go ahead and choose them.

    I bought the Pelican system online but the very next day, they put some kind of sale on and it come out about $100 cheaper had I purchased on that day. I called the main number and some guy picked up. We kinda went back and forth for a little bit, and he tried to tell me that it comes up the same. But I told him it doesn't and he could do the math. He listened to me, and about the third time around, he said that I was right and that it would have been a better deal. So he honored the discount. At that time, my order hadn't even been fully placed yet. I could have canceled it at that time. So the rep was showing more of an interest in making me a new customer than being a jerk about it.

    My licensed plumber came out and installed the system. The water is definitely softer. It seems all better in the shower now because the skin and the hair does feel cleaner. It's really convenient to turn on any faucet in your house and not have to worry about what the water is coming out. You don't have to run to your fridge to pour quality water into a pot or a pan for cooking. You can just turn it on at the kitchen sink and not worry about it. We're enjoying uninterrupted quality water service for the first time in our life. We're happy we did it. We've already recommended Pelican to friends and family.

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    Verified purchase

    Reviewed May 5, 2019

    I love this filter for my shower. My hair color doesn’t fade from the chlorine and I don’t need a moisturizer. I can’t believe I waited so long to buy. I had been let down before by another brand but I’ll be using Pelican forever.

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    Verified purchase

    Reviewed April 13, 2019

    3-Stage Premium Shower Filter 5 ft want with model number PSF-WC looks good in our bathroom. We will also use it for our special child for her special needs. We choose it for our health and avoid damage to our hair.

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    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed April 9, 2019

    Spent nearly $5000 on equipment, $900 on installation, only to replace system with Culligan Salt system about a year and a half later. I spend numerous hours with support trying to "dial in" the bleach/water combination on the phone with them (to which I joked "I might as well be a Pelican water technician at this point.") I requested a full refund 17 days after 90 day warranty policy. They refused. After several hundreds of dollars of ruined clothes, rust stained sinks and toilets, and just overall anger, I called Culligan to put in their system. I'm selling the Pelican system with full disclosure they have no intentions of selling a good product and/or good service after. One of the worst purchases of my life.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Hello Bryan,

    The WF-10 System does require frequent maintenance. Our records indicate the purchase date was 8/30/17. We do offer a 90-Day Satisfaction Guarantee. However, we stand by our products as they are tested and certified to perform. Please contact our Technical Department for any questions.

    Pelican Customer Satisfaction Team.

    Verified purchase

    Reviewed April 2, 2019

    Purchased the countertop filtration works better than the competitors Pur Filtration. Water tastes great. Purchased the shower filter and no more chlorine, etc. Hair comes out squicky clean. I will be a Customer for life. Pelican is a great company that delivers as advertised.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    So glad to hear that your drinking water has improved. Now that you have your Shower Filter/Counter Top Filter and are happy with the water quality you may want to consider signing up for our Water Shields Auto-Ship Club that automatically will send you your replacement shower filters when you need them at a special discounted price.

    Pelican Customer Satisfaction Team

    Customer ServicePriceStaff

    Reviewed March 31, 2019

    I purchased a whole house salt free softener, plus filter and UV light. Had it installed in August. 7 months later, I continue to have white spots on all the bathroom faucets, sinks, shower doors, glasses and dishes. I have had a water test done by Pelican and another facility, the water hardness was 294.00. Which is considered very hard water. I called Pelican on numerous occasions to discuss the white spots and was told they should easily wipe off. Who wants to wipe down everything every day to get spots off? My husband called to complain as well, the customer service person tried to tell me to buy another product of theirs to get rid of the spots, when they told me the only way to get rid of the spots is through a reverse osmosis system, which can cost thousands of dollars. Poor customer service, bad products, the system was replaced with a Culligan system. Don’t waste your money.

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    Installation & Setup

    Reviewed March 14, 2019

    We live in South Texas and get our water from our own well. About four years ago, I ordered and installed a large system costing well over $3000. It has NEVER worked properly. I'm sure we have very high levels of hard water, but the company clearly said this system would make it soft and safe. After only four years of marginal service, one of my tanks leaks, so I have had to bypass it. Mainly: we have never had soft, mineral-free water. Showers must be cleaned frequently to clear the stains, faucets all get cooped up with lime, dishwasher works well only if we add a rinsing chemical, etc. etc. Even after reviewing the system at least twice on the company's website, I have never heard from them. Nobody has shown any concern. I would recommend bypassing their systems.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for the review. Our records indicate that our support team has reached out to you and is currently working on resolving your concern.

    Pelican Customer Satisfaction Team

    Reviewed March 7, 2019

    We purchased the Pelican PSE2000 Whole House Filter-Softener system in February 2014. In January 2019 (after 4 years) we had to replace the whole system. Our appliances began to fail and our faucets were getting damaged from the hard water. The PSE2000 system did not soften our hard water. I would be cautious about spending approximately $2,700 for a system that does not soften the water. Once we replaced the system with a different brand, our hard water scaling and hard water issues disappeared.

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    Pentair Water Solutions (previously Pelican Water)
    Response from Pentair Water Solutions (previously Pelican Water)

    Thank you for the review. Our records indicate that our support team has reached out to you and is currently addressing your concerns.

    Pelican Customer Satisfaction Team

    Verified purchase
    Installation & Setup

    Reviewed Feb. 17, 2019

    Pelican PSF-1W 3 stage premium shower filter w. 5 ft. wand - Love this product. Had a bad experience with the Aquasauna shower filter leaking. The Pelican shower filter was leak proof. I liked the clear instructions that came with the Pelican. It was nice feature that Pelican provided teflon tape to prevent leaking. I really appreciate the simple filter change setup (much more difficult with the Aquasauna). My hair is softer after showering with the Pelican. My itchy skin, because of dry winter conditions, has also improved. Great purchase!

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    Verified purchase
    Installation & Setup

    Reviewed Jan. 31, 2019

    We had horrible water and so we began researching water treatment systems online. We found Pelican and purchased a pre-filter carbon system, a water softener, and a UV Light from them. After installing those myself, our water has tasted better.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 30, 2019

    I had concerns about the water and what was in it, and what shouldn't be in it. I wanted to filter the water and get as much of the chlorine out of it as I could. I called Pelican Water Systems and I liked the response of their personnel. I also liked the product and the way it was designed. I ended up purchasing the shower filter system and the under the sink drinking water filter system. I've called them about one issue and spoke with Mike. He was very responsive. He even rectified the problem immediately. So far, I’ve been very satisfied with all of my dealings with Pelican. Their customer service reps are very good, and for that reason, I have chosen to stay with them. Also, I would recommend them.

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    Pentair Water Solutions (previously Pelican Water) Company Information

    Company Name:
    Pentair Water Solutions
    Company Type:
    Public
    Year Founded:
    1966
    Formerly Named:
    Pelican Water
    Address:
    2361 Mason Ave, Suite 100
    City:
    Daytona Beach
    State/Province:
    FL
    Postal Code:
    32117
    Country:
    United States
    Website:
    www.pentair.com