Pentair Water Solutions (previously Pelican Water) Reviews

I liked the simplicity of the hookup of the Pelican Water systems. My mother has a Watts system and she has all the different filters as well as all that other garbage under her sink. It's a nightmare to hook up and maintain. Just having a two-filter system is easier. The installation of my Pelican system also took me an hour tops and that's including getting a hole drilled in the sink because we already repurposed the hole where we had our soap dispenser. I had to get a hose on and drill a hole in the sink to put the faucet in.

Jeffrey came out on time and we chatted. It was good. I went with the salt-free system. I had quite a bit of information I already knew before he came out because of the website. I had to postpone the install several months because I was getting a house put in in the middle of the COVID pandemic. Everybody was very helpful and patient. The job was done really great.

Everything is fine with our Pelican. We're on our third system. Everything's good or we wouldn't keep buying from them. Everything's straightforward and easy to operate. They also got somebody that we can talk to if we need to. When I ordered the UV lights, the sleeves and some filters or when I had a problem resetting my counter, number thing for the day, I've had somebody taught me through all those things and it was no problem at all.

I like that the water is being treated properly with Pelican and so far, the drinking quality is significantly better. The mineral deposits are much easier to remove. I'm glad I have the system and it's an attractive-looking one. It wasn't horribly hard to install for someone who's not a plumber and it's working exactly as it's designed for.

We had a water heater go out and when they took it out, they showed us all of the accumulation on the bottom which was massive. We decided to get a filtration system at that point. We were looking for a saltless conditioner and filtration system and Pelican offered the entire piece. It was also recommended by the plumber whenever we told him we didn't like the one that had salt in it. I looked at it online and ended up purchasing it based on the requirements of the size of our house. They had all the lists there so everything was on the website. That allowed me to make a decision on what size of system I needed.

I purchased the whole house water system. I now have less sediment in the water and the water is a little softer. Pelican does a great job and I like them.

Pelican's products are always good and normally, if I do the Subscribe & Save, it is more cost-effective for my financial dollar. I've been happy with their service so far. One time, I placed an order with them online because I was trying to look to find a replacement and I didn't realize at the time that they send whole new housing hardware. The guys that I talked to on the phone got everything set up and arranged the way that I needed it to. It was almost around Christmas time so I wasn't sure if they would be open but they were and they took care of me. It was helpful to talk to somebody that knew the product and was well-versed in the product. It saved me 20 minutes of still searching on the internet for an answer that's not there. Whether I'm using their online system or calling and talking to them, they've done a good job of making sure that I'm getting the product that I want and not trying to oversell me on something else that I'm not interested in.

Pelican came with the house we bought. The owner chose that because we're on well water and the system kills any bacteria that it comes in contact with so it's a safer process. It works amazing and it's one of the best systems that you can get. We had to buy an ultraviolet light for it. We ordered it through Pelican then installed it ourselves. It was pretty simple and straightforward.

First let's go over the reason for three stars. I purchased my system on February 22, 2021. A week went by while my system was in transit and the price dropped by $1,081.00. I called and asked for a price adjustment and was told the price was good for seven days. Which got me thinking, When does the 90 days begin. Does it began when you take possession of the product or the day you purchase the system.

We had bad water and a guy came in and showed us what they had. We liked the Pelican water system so we bought it. I have two silver tanks in my backyard. I now have clean water and there's nothing floating in the water like it used to. Another thing about Pelican is they have a good website.

My water system is good. I like it. I got the softener and the conditioner. I also have the inline filter. When I was ordering it, I liked that the gentleman on the phone told me that they have these pieces that you can install it without soldering pipe. Because they do clip on. You set it all up and they’re bendable so you can make them work for whatever direction you want to go in. It worked out fantastic. It cut the installation time way down because you didn’t have to cut pipe, solder it, and put it in the unit. It was really handy. My unit is five years old at least, and I need the carbon replaced in that filter. But everything was good.

I wanted a system that didn't waste water. I got the Pelican 1800 or the one with the UV. I had a very knowledgeable sales rep. It was a great experience.

Pelican did everything that all the other ones did that I wanted to be done. I was looking for chlorine removal and certain chemicals. I wanted to have extra good water. According to Consumer Reports and to the comparisons, Pelican seemed to be the best choice. I purchased the Pelican system about 10 years ago and then took it with me when I moved, and I installed it in my new house. I recently recharged the main filter about a month ago. That's another thing about the Pelican system is you can recharge them for a minimal price instead of buying the entire filter. With the Pelican system, you can remove the carbon inside of it, and then replace it. It's relatively easy.

I fell in love with Pelican over at Home Depot then I went online. It's a little higher with the unit then than online was so I went directly to Pelican and ordered a whole house filter. I just got done putting in the new media for the whole house filter system about a week ago. It's not a complicated process. You're not gonna break the whole thing by doing it wrong. I liked that about it.

I was doing a lot of comparison and internet shopping. The salesperson at Pelican was very knowledgeable and patient, explained things extremely well, and provided me the information I needed. I bought from them a software system and then another pump that did the pH increase, and the drinking water filter. The water is a lot softer since the installation. Our drinking water tastes a lot better than that stuff, too.

There's been a big difference since I've had Pelican installed. I don't have the odor when I run the water. Before, I was getting itchy in the shower from the water and now it feels good. My hair feels better. It's a really good system and it works. I'm very happy.

I had used them in the past and I found over the years that their support was fantastic. My older Pelican system failed and I had to replace it. I installed the system myself. One of the nice things about them is they're very simple to install and set up. But I'd like to see them support their products longer. The unit that I had was five years old when a component failed but they no longer supported it. So rather than replace a $300 head, I had to buy $1,000 unit all over again.

Sales team is very nice but what they don’t tell you are the hidden costs. They tell you it’s a simple project for a plumber or handyman. The unit for a 1500 square ft home was over $3K. The amount of plumbing parts required was a few hundred dollars. The labor for a plumber was over $2500!! It’s not a simple day project either. The amount of plumbing work to be done was ludicrous. Back and forth trying to find all the parts at Lowe’s, Home Depot, ACE.

I got a pretty large unit. It has two towers, and a light system in it. The taste of the water is a lot better since installing the system. I thought the system would give us a little bit more softer water, but it didn't do that. So that's one thing I wasn't quite satisfied with.

I was looking to get a shower filter and I had no idea at all what I would need. A website had a list of the top and I noticed that Pelican is specifically good for sensitive skin. The minute I saw that it was good for people with different skin conditions, it kind of helped me decide on it. After I ordered, it came in a good amount of time and the system was super easy to install. I did it all myself. Everything is great and I love that it's handheld. The only thing I have an issue with is I might have to uninstall it because the filter on the top is tall.

The team at Pelican was great. They did it quickly and did a good job on it. It was nice and easy. The system has been good. It puts our mind at ease that we know our water is filtered well. The water tastes good. The toilets and everything are clean.

I went online and Pelican looked like what I needed for the whole house. So I called and priced and then ordered it. I had my plumber put in the system. In an hour or two, he was done, and haven't had any leakage. It's an easy system. I've been happy with it except, the last times, one of the clips broke. Other than that, the system has been good. It gets everything pretty sparkling clean as long as I use the recommended products that they have for the finish. I put the finish in, and it is working really nice.

They had some of the solutions that I was looking for and they ended up doing a water test for me in the end. But I held off on the water filtration system installation. I have a whole bunch of repairs to do right now because of the freeze in Houston. But they did a very good job.

We ordered the system over the phone and then we had a plumber install it. We have very hard water with a lot of minerals in it. The system has been fully up and operational since Saturday, and the water appears softer.

Be aware that this company will trick you. I had my whole house water filter system installed. I asked the guy selling the product for me if he was sure if the system is outside and not in the garage? He said yes. The material they use, the pipes are made from cheap plastic, which should not be place outside. During winter, when the temperatures dropped. The pipes were fragile and broken. Then I tried to contact the company to come and fix and change the material, all things I received was just voice mail for weeks. I called every day and it is always the voice mail. I still on my 90 days warranty. At least, they have to talk to me or say anything about it. All received until now is the silent and endless voice mail. I think I will file the lawsuit to sue this scam company if this is not getting better or receive the response from the company. I have the second home to do but for sure, with this customer service, I would never call them again. Scammer.

I live in the country and I wanted to make sure that my water was as safe as I could have it. I've heard about Pelican for a long time. I was on Facebook and I ran across something. I looked at the Pelican website and I read a very little bit. I got a number and I called and spoke with a guy. He was super nice. Every time I had to call Pelican, they’ve been super nice. I got the purifier and I've had it for over a year. I’m a big water drinker. The water seems to taste better to me because we’ve got the two filters on it now that kill everything with the blue light thing.

When I bought the house, there wasn't any plumbing in it so I had to replumb the whole house. When I did it, I put the Pelican water system in. I understand the water is pretty horrible here. The reps were really helpful. The one gentleman I talked to walked me through the whole spiel of changing out the carbon. I live in Chicago and it's cold up here. I wanted to take the thing outside and do it properly with the hose and everything plus the carbon. I'm waiting for the weather to get better to do that. My water is good. It looks like there's calcium being built up on some of the things but that's probably because we haven't changed the charcoal. All in all, I would suggest Pelican to family and friends.

The Pelican customer service was fabulous. They're an A+. Their rep explained everything to me and gave me all sorts of options. I called back several times and I always got an answer to what I was looking for. They took their time and I didn't feel pressured. But there was a slight delay between my cellphone and their internet connection for their working from home type deal.

I wanted a water system so I got one. The rep I had was really good. I purchased the Whole House Water Filter System. I got it installed as soon as I moved into my brand new house. Recently, I went to the Pelican website to order the small filters.

We just moved and before, we had an entire property system with Pelican, and it was wonderful. I know that the product was good. The first experience was great. My husband had to call and ask them what we needed for our size property in our house. There was a cabin, a big shop, greenhouse, and a big garden. So, it was quite a large system. This time I just ordered online. Because of the way this house is set up, I didn't get the whole-house system, which I would have liked to have done. I just got a shower filter this time. Hoping to get some more later. Pelican has a really good product. It's worked for us. Before we moved, we were in a rural area. The water was horrible. Everybody loved their water cup that had absolutely no taste to it. And if you need assistance, they are very good at telling you what system you should get for your needs.

I liked Pelican's simplicity. It is a one filter and was an easy hookup than the rest. I got a reverse osmosis system before which didn't work real well, and now, this Pelican works great.

My husband installed our Pelican system and it went very well. Our water tastes better now and it's softer. Before, we couldn't even drink out of our faucet. We still buy bottled water because it's convenient but the water on the faucet was horrible. Now, we use it for cooking and everything. My husband ordered filters from Pelican the other day, and they came really quick.

The first representative that we talked to about a year and a half ago sold us on a salt-free softening system from Pelican and it didn't work. We spent over $2,000 on it. We used it for a year and a half and we still had hard water deposits everywhere. Our water was still really hard and my appliances were breaking. So I still had to put water softening stuff in my coffee machines because it didn't work. So we needed to buy a salt system and we ended up getting rid of that other salt-free one, which was a horrible device. I was not happy that we spent that much money on it and it really did not do what it advertised that it would do.

I googled about Pelican Water. I was reading reviews and I also looked at the price. The reviews were positive for the most part. So, I ordered from them. Everything I got pretty much was from their website. When I placed my order after I looked at all the stuff to see if I could install it fairly easily, I thought, “Okay, this is easy.” It got delivered to me quickly. I was happy with the product when it arrived. I installed it myself. It was fairly simple. The instructions were straightforward. I popped it out of there, took the old one off, and put the new one in. Pelican even provided the tape that goes around the pipe in case you need more of it to seal a little tighter. But it was sealed perfectly.

I bought my Pelican six years ago, and I just refreshed my carbon tank about a month ago and I bought the sediment filters. I put those in there about every six months. I’d gotten used to it, but when I had an offline bypass for a few days so that the carbon could soak, I didn't realize how much chlorine taste it takes out of the water. I didn't realize how good our water tasted with that system. So, the charcoal does its job. The overall quality of the system is very good. My bypass valve wouldn't shut off, so it was leaking. I just had to leave it completely off, until they sent me a new valve. But they sent me a new valve in like three days with no charge and no hassle. It was good customer service.

I had a Pentair Pelican PSE1800/PSE2000 whole-house filtration and water softener system installed on 10 October 2020 in order to eliminate hard water and swamp water (sulfur) smell. The technician (Todd **) installed it but 30 days afterwards, there has been NO change in water quality and the sulfur smell is just as bad as ever. I called the Pelican "Help Line" (855-348-7771) three times and each time my calls are sent to voicemail. I left my name, phone number, a short message and requested a call-back all three times. To date, as of 11 November, no one has returned my calls.

Updated on 10/06/2020: After posting a poor review and responses to the company's responses I was contacted on September 24, 2020. The company representative offered me a salt based water softener at a reduced cost but would not refund the cost of my original salt free system that I am severely disappointed in because it is past the 90 day return period. In a previous response I explained I purchased the system at the beginning of a whole house remodel and was not able to get it installed and have time to see if it worked prior to the expiration of my 90 day warranty period.

****ATTENTION ALL BUYERS****. BEWARE OF THIS COMPANY. I have had and have ben going through a terrible experience with these guys. I trusted the SALES AGENT to be honest and give me proper recommendations for a WATER SOFTENER in LAS VEGAS where we have HARD WATER. I asked the agent many questions and also sought for advice. I was lied to, I was mislead, I was given wrong information. I learned very early in sales always be honest because in the long term you will benefit from it, its good practice, shows your character and you can avoid things like this, disappointed customers.

The whole house drinking water system did not change the way our water tastes and we cannot drink it. The saltless water conditioner has had no impact on our water that we can tell. We have had to replace our dishwater and our faucets are corroded and now need replaced. We bought both of these units with high hopes but are very disappointed. I have complained to no avail. They will not test our water or offer any solutions other than using a spray cleaner (which will not help with deposits on our hair, radiators, or inside our hot water tank).

I was sold wf10 system because we have lot of iron in our well water. Purchased the system in April 2019, installed in June/July 2019. Was promised it will take care all water problems, water will be better than bottle water. From day 1 after installing we always had iron in our water. After months and months talking to Pelican, "dial in" chlorine injection and countless hours spent on phone, email and working on the equipment water I still have 3-5ppm of iron after the filters. Water test done by pelican on 8/29/19 show iron tank is only taking out 1.16ppm of iron out of 4.55ppm. Also the Natursoft filter failed to take any hardness out!