Orkin Pest Control Reviews
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About Orkin
Orkin is a worldwide pest control company with over 1.7 million residential and commercial customers and over 120 years of experience. It specializes in treatments against common pests like rodents and insects, but it also offers other services, including insulation and moisture control. Orkin provides free estimates and a satisfaction guarantee.
- Free estimate
- Integrated pest management
- Residential and commercial services
- 30-day money-back guarantee
- Limited pricing information
- Not available in AK, WY, SD
Orkin Reviews
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Reviewed Aug. 30, 2023
We have been pleased with the thoroughness and professionalism of our technician. Jimmy ** is an excellent representative for Orkin. I was an Orkin client for approximately 20 years while living in Texas. I was pleased with the service there but a high bar was set by that technician. Jimmy ** certainly stands up to those high standards.
Reviewed Aug. 30, 2023
I called in June to set up service for the above address and was told since I already am an active customer that for the same service I receive at my residence (**, Warsaw) that the fee would be $46.50/month. I told the person I wanted the same monthly service at the both addresses. They came in June, and again in July. However, when I called in August I was told that the service at **, was an every-other-month service and if I wanted it to be monthly it would cost $63 for EACH property. I reluctantly agreed. The customer service lady told me that she would schedule a one time service for Aug 28 from noon to 2 pm and there would be NO charge and that regular MONTHLY service would start in September for both properties at $63/month for EACH property.
On August 28, I sent someone to the ** address to wait on technician. At 1 pm I called office and was told it was cancelled - NOT by me but by YOU. No one contacted me and after several phone calls I was told I gave them the wrong number. HOW and WHY would I give you a wrong number. I've been your customer for several years and my number has been the same the entire time. Long long story short - we had to wait until almost 3 pm for the technician to call us. I have nothing but PRAISES to say about our technician Lucas. He was very apologetic and somewhat frustrated as the "office" had him all over the county that day. Do you people not look at a map when scheduling your drivers? Why would you send someone to Pierceton, then to Nappanee, then back to Claypool. What a waste of gas and time!
To sum it up:
(1) I am very disappointed that I was given the wrong information in June regarding adding another service property to my bill; and(2) The lack of communication regarding the appoint on Aug 28 - NOT due to me - but due to the lack of effort from your office to contact me regarding the appointment. AND cancelling it without notifying me!!
We will see how September-December goes. IF there is any other miscommunication or lack thereof, I will be forced to cancel my service altogether!
Reviewed Aug. 30, 2023
When I found out that I had bed bugs they came in. They heated my home. They sprayed. They checked a couple more times and then I asked him if they could come out every 2 months and they said they have a program for that. So they come out every 2 months and spray because I get bit by spiders and then I end up in the ER. Happened several different times so I have them come out and spray and they still check to make sure there's no bed bugs. I would recommend them to everyone and also if you buy stuff from garage sales make sure there's no bed bugs on them that you can carry into your home. That's just for your information. Also, I would recommend Orkin to everyone. They're the best. They're respectful, they're caring and they get the work done in a timely manner. And the cost is perfect.
Reviewed Aug. 30, 2023
I love that it is so convenient. I love the peace of mind— It is amazing. We have not had any problems in the year we have been having Orkin take care of things (and we definitely had problems before that)! And the guys that come out are always so nice.
Reviewed Aug. 30, 2023
We have never, had any problems with the service. Techs are always on time and super polite. Can’t ask for much better. It has completely removed many of the critters that we had in the past, mainly the Wood, Roaches that are common in our area. Local office works well with the customers.
Reviewed Aug. 30, 2023
Orkin does service calls automatically every so often, or if I call them, somebody will come out almost immediately. I have the phone number to a gentleman that works for Orkin and he'll listen to my problem and take care of it immediately. I recently had a wasp problem on my deck, and with one application from Orkin, it was taken care of immediately. It was very good, and the tech was very professional, courteous, and clean. I wrote a thank you letter to Orkin to let them know that I was highly satisfied with their service call with the wasps. Their service is outstanding, and I highly recommend the company.
Reviewed Aug. 25, 2023
I couldn't be home so I left a note on the door and he left a note back telling me all he has done! I definitely recommend them!! They are so nice and does such a great job!! They are very professional and always come when the appointment time comes around!
Reviewed Aug. 25, 2023
Orkins is way overpriced and once paid, do not expect any feedback or assistance with the same issue you spent your money to resolve and that I was assured of completion. It’s just a question of money. I paid over $600 for removal of unknown critter digging a tunnel to hide under my deck right before leaving for 2 weeks vacation. I was feeling certain that a company like Orkin would complete the job while keeping me informed. The first week while away I received a couple of texts saying that the cages were empty and then silence. I texted the Tech in charge (Jimmy) and he replied that they had removed a raccoon.
I also called another tech involved and he said maybe a Skunk. After returning home and barricading the existing tunnel, I discovered that some animal was digging a new tunnel under my barricade. I tried to reach Jimmy to follow up but was no longer able to reach him. I called the other tech involved and he said he would ask Jimmy to call me. No reply.
I finally called the original inspector and he told me that their job was done but that for an additional $300 they would come and seal the tunnel. Please note that the area needing sealing is 50” long with no other possible point of entry. I am senior citizen and I don’t like spending my money for nothing. I will not recommend Orkin’s services to anyone. The company is too big to be able to work with small issues (for them) like mine without spending an arm and a leg.
Reviewed Aug. 19, 2023
It's been fantastic working with Dario. He's super personable. He does what he says he's gonna do. I really appreciate that he lives in my neighborhood. I see him around town with his family. It's been nice. Every now and again, there's a little pest activity. But it's significantly decreased since having the service.
Reviewed Aug. 18, 2023
I have been with Orkin for over 2 years, They do not have new employees all the time so I always get the same tech (Justin) who has gotten to know our property and does a fantastic job, I hear other people complain about certain bugs at certain times of the year, but not me...Thank you Orkin!!!
Reviewed Aug. 17, 2023
Orkin always does a great job and they're very thorough. They spray the inside and outside and they use the fogger all around the house. Also, they come out if I need to have them come out again. Never ever does it feel like it's a hassle when I ask them to do that. The tech, Chad, has been amazing and always goes above and beyond. He came out here an extra time for me once. Orkin is very affordable and I'm very happy with the service and what I'm paying.
Reviewed Aug. 17, 2023
Very professional representative. He was knowledgeable, courteous and efficient. Service was excellent and successful. I would highly recommend Orkin as a reputable and reliable company that is customer service friendly, timely and effective. We've used their services for many years with great success. We live in a wooded area, so this service is critical for us.
Reviewed Aug. 17, 2023
Izzy was on time and did a great job. If not for Orkin pests would have eaten my house. GO ORKIN! Orkin always reminds when a visit is imminent and sends text alerts and emails as they get closer. Their workers are always very professional and offer updates and info on other services that are available.
Reviewed Aug. 17, 2023
I have noticed a lot of the spray on the floors. Usually the spray is under the cabinet overhang or on the baseboard of the wall. It's not a big deal, but next time I am going to ask the service rep to try not to spray the floor.
Reviewed Aug. 17, 2023
Very pleased as always, the gentleman was very courteous, and on point. He was on time, called when he arrived. I was notified of the day of my service, then I was called when in my driveway, and offered to sit in the truck until I got my pets put up or he said he could come back.
Reviewed Aug. 17, 2023
Very good. I thank Orkin is a very good company and the workers are nice. The service works. They keep the bugs out and they are almost always on time. I know no company can be on time every time. All get behind sometimes. The office people you talk to are very nice and professional. Overall Orkin is #1 to me.
Reviewed Aug. 17, 2023
My routine service went well this week. I like it that the technician comes in, does the work, is friendly and leaves in a timely manner. He helps with my cobwebs as well as sets the traps and keeps my pests away. I am happy to have the Orkin service in my home.
Reviewed Aug. 17, 2023
My outstanding Orkin man, Barrington, is the best there can be. He always makes sure everything is done right. He never lets my dog stay where he’s going. (My dog loves him, too!) He asks if I have any questions or problems that he needs to address. I recently had a problem and, right away, he knew how to fix it. Can’t ask for better than that. That’s why I’ll keep Orkin.
Reviewed Aug. 17, 2023
I have been using Orkin for years and have been very happy - NO BUGS! They always e-mail and text before the date that they will come and e-mail and text the day of and the arrival time. They let you know when they are here and when they leave.
Reviewed Aug. 17, 2023
We have been very pleased with our Orkin service. We’ve been customers since 2015 and have always appreciated their thoroughness and attention to detail when servicing our home and the friendliness of all staff. Always available to come back if needed. No need to change to any other service provider. Keep up the good work! Thank you.
Reviewed Aug. 16, 2023
My usual serviceman was not here but the replacement guy was just as good and just as helpful. I love that Orkin has such a great team. It really gives me peace of mind. The yard was treated for fleas which I suspect migrated from my neighbor’s yard because I give my dogs Simparica and have never had a problem until my neighbor got some new dogs. After suffering through 3 flea bites on one ankle, I can say that I haven’t had a single nibble since. I’m very happy with my service and plan to continue using Orkin indefinitely.
Reviewed Aug. 16, 2023
The Tech did an outstanding job. He listen to me and cared about my concerns. He was very through. Been a customer for years. No intention of going elsewhere. They have me for life. Would recommend them to friends. Very good service. Did not rush. He did my inside and outside.
Reviewed Aug. 16, 2023
We almost always have the same service professional for preventative maintenance. He is professional, knowledgeable, and always on time. Customer service is always responsive and easy about rescheduling. Would definitely recommend to others in our area.
Reviewed Aug. 16, 2023
When they say they are coming out on a certain day and time, they show up. Let me know on their way and here. If weather does not permit, they let me know. Very, very polite tech and gets the job done…Always asks if I have any questions or problems. Lets me know when completed the job and if I need anything else.
Reviewed Aug. 16, 2023
I have had pretty good service reps from Orkin who listen to what I expect out of them. My last service rep was Tara, and she was terrific. I wish the service reps didn't turn over at Orkin as much as they do. I request only outside perimeter and indoor bathroom spraying, because we have a pet cat. Even with these limitations, Orkin has been very effective in keeping my home pest free.
Reviewed Aug. 12, 2023
Orkin charges an inspection fee for Bed Bug inspection, I called several other pest Control Companies and they all did free inspections. Also, the amount of preparation Orkin requires the customer to do for Bed Bug Treatment is unreal. We are long time customers of Orkin Pest control and we are elderly and there is no way we could ever be prepared for this treatment and it states they will not treat unless everything they require has been done.
Reviewed Aug. 10, 2023
Orkin is a good company to get if you wanna get rid of your bugs. They are attentive. They email when they are coming out, before they get here, and when they are here in my driveway. They ask if I have any concerns. Recently, a technician came in and sprayed my garage and my barn for spiders. They are thorough. They'll spray around the edges and corners of everything. If you tell them the ants picked up, they give you the little glue traps too. They put them down and check to see if they accumulate more ants or spiders on them. If they do, they spray on different areas, if you want.
Reviewed Aug. 9, 2023
The ORKIN Carroll County office is always responsive, punctual and professional. They always go out of their way to accommodate my schedule and service always happens very quickly. I have used this office for many years and recommend them to any consumer or business in need of pest control service.
Reviewed Aug. 9, 2023
At first, Orkin's tech came once a month or if I would call them and say I needed them to come back out. I had no problem with that and they would come back out. But now I'm doing every three months and so far, I've had very good experiences. At the other house where I first had the service, the tech named Ken was very concerned with the activities of the bed bugs, so he would always give me good advice. Then he moved to a different district and I got a guy named William. I have now moved to another house where I also have Orkin and I still have William. When he couldn't come last time, I had another man come out who I've also had a couple of times. The technicians are very good and when I ask them to do certain areas, they would do it. Not only do they do the inside, but they do the outside of the house, too.
Reviewed Aug. 8, 2023
The guys from Orkin come out here every week and do something. They do the mosquitoes, the termites, and then regular spraying for bugs. I've got them set up as auto pay, and everything works fine. They do a great job. I bought this house about a year ago and it was vacant for several months. There were a few bugs in here, and I got rid of those. Then they did everything outside, and I haven't seen a bug in my house since. I'm very happy with what they've been doing.
Reviewed Aug. 8, 2023
I had flying ants in a window one day when I came home. So, I called Orkin Pest Control and they showed up a day later. From then on, I said, “I'm gonna try to avoid this happening again.” So, I continued with them. The cost is going up a bit. This year I questioned that because it was up near $600. They come six times a year. I assumed the cost might be excessive for what is being done. But the cost of everything else has gone up. And I realized they got a vehicle on the road and employees to pay. But I might question if I'm gonna renew next year.
Other than that, Orkin is very accommodating. They usually let me know when they're going to arrive. I would ask them to give me a half-hour, and I would meet them at my house. And they always called. They do the service. If I can't be here, they plan it for a different day. And they put their boots on when they come in the house. All the people are very courteous. When people ask me if I use a pest control, I tell them it's Orkin and that I had good luck with them.
Reviewed Aug. 8, 2023
Prior to today, I would have rated you 5 star. Today when I called regarding a yellow jacket nest, I was told it would cost me an extra $200. In the past on only about 2 occasions have I ever called and asked someone to stop by for a particular problem specifically when we first signed we had a carpenter ant problem, a tech stopped by and took care of the problem and we were never charged. This time will probably cause us to look for another pest control company.
Reviewed Aug. 8, 2023
Orkin Pest Control sends an email and a text of the scheduled date of service, follows up with a notice of the time frame of the appointment, and advises you once the technician has arrived. The technician is very pleasant, friendly, and does a very good job. I am pleased to have the security that Orkin Pest Control provides.
Reviewed Aug. 8, 2023
Orkin has been very good. The last guy that came out went overboard and did a lot more than what I usually see anybody do. Sometimes, it seems like some people do the run-of-the-mill type of thing but this one cleaned out bee's nests that I didn't want to touch at all. Since I've been using Orkin, the pest activity here fluctuates with the seasons but it's better them getting rid of the wasps than me. Also, they scheduled people for Saturday and in the end, it worked out, but I would have liked to have known a lot farther out than four days. Saturdays is when my family is either home or we get to go out all together. Also, it's always going to be the same rate if they couldn't get inside or if they could get inside, and I'd like to be able to save my money's worth. I'd like to be there when they come out, so they can get inside and do what they need to do inside as well.
Reviewed Aug. 8, 2023
The technician was on time, checked all the trouble spots and answered all my questions even the trivial ones. He knocked down all the spider webs outside and sprayed for any spiders. He was friendly but very professional and definitely knew exactly his job and did it without any problems. And I thanked him.
Reviewed Aug. 8, 2023
I've been an Orkin customer for over 10 years. I made an appointment 2 months ago with an agent who came to my home to have my annual inspection. He didn't show, I was told he quit. I made another appointment by phone and that person never showed. I made an online appointment last week for Aug 7 today and NO SHOW> What's going on? I called 866 944-4012 and was disconnected twice.??
Reviewed Aug. 8, 2023
The representative is always cordial, professional, and ask if I have any new problem areas, they are efficient and then finishes the service. I have no issues about him coming into my home as a customer of Orkin. I'm very happy being a customer of Orkin. It's a company you can trust.
Reviewed Aug. 7, 2023
I have had the same Orkin technician for many years. Chester ** is a friendly, prompt, experienced, reliable, trustworthy employee of Orkin. He always is positive and does a thorough job both inside and outside my home. My home is free from bugs, ants and rodents. Thank you for this experience.
Reviewed Aug. 7, 2023
Orkin tech Victor is absolutely phenomenal!! Very efficient, knowledgeable and a real nice guy. Never have to worry about our yard since we hired Orkin and Victor. I think Victor should get a huge raise to help him pay his bills, help his family, and ensure that he is working my yard for a long time to come.
Reviewed Aug. 7, 2023
Technician was knowledgeable, caring, and willing to go an extra mile to pleased the service necessary for me. Had a problem with a wasp infestation that came from my neighbor's yard, he asked if I could get a hold of them so he could take down the hive which was in their yard, after I contacted them even they were appreciative of the hard work the tech did specially in this hot dangerous weather. I highly recommend Orkin!
Reviewed Aug. 7, 2023
I have no problem with this new person. Young man seem to be conscientious, polite, conscious of my house, and in my surroundings. The only problem I had was in May 2023. I received a notice that my house had been inspected and sprayed. I wrote the manager because I was in the Caribbean on a ship at the time and no one was able to get into my house and spray it. So I told him I better not be charged.
Reviewed Aug. 7, 2023
Over the years Orkin has been a steady and efficient responder for handling pest and insects (gophers, spiders, etc.) on the property. If something comes up between appointments they respond with a quick call. I would and have recommended their services to neighbors. I would just like to keep the same service person for a longer length of time.
Reviewed Aug. 7, 2023
Before contacting Orkin, I would have Palmetto bugs appear inside my house. I would also have ants show up at least twice a year. I would spray and set traps for them, however within a few months, they would reappear. Since signing up with Orkin, I rarely see these bugs. This year, with all of the rain we have had, I did see ants once. When the Orkin man came, I told him about the ants and he gave the house an extra heavy treatment and I have not seen any bugs since.
Reviewed Aug. 7, 2023
The supervisor and his training team came out to assess the probability of a large rodent. They placed bait traps and explained the ongoing process. Although the rodent was not found, the team followed through on their committment to advise us of next steps and probability of if the rodent had been taken care of. Super dedicated, polite and professional.
Reviewed Aug. 7, 2023
My son is having issues at his apartment. We asked Orkin to come in aggressively. I would not add a 3rd property if I did not believe in them. The tech did a great job inside the apartment and was to deweb outside. I did not see him leave as I inspected, I found 2 large webs by the patio.
Reviewed Aug. 7, 2023
We have been customers of Orkin Pest Control for over 30 years and we have always been extremely satisfied with our technicians. Our technicians have always been very knowledgeable and professional, in addition to being very friendly. We have recommended this service to many of our friends and will continue to do so in the future.
Reviewed Aug. 7, 2023
Jimmy whom is your representative is very good and thorough with his work when he comes here to inspect. He also lets me know if he has found anything and he is very punctual and lets me know when he is on his way. I have also recommended your company to my friends and they now use your company also.
Reviewed Aug. 7, 2023
Felicia ** rude customer service! Have been trying to get rid of ants for over a year and never took care of the problem. We had an account for many years, and service just continued to get worse. We had one gentleman even tell us he could not treat under our open deck. Asked for a home inspection the guy finally came and never would give us a report. Felicia ** has been rude every time we called.
Reviewed July 24, 2023
I love Orkin. Every couple of months, we have them come out and the service seems to be satisfactory. If we have any issues, we just give our serviceperson, Kenneth, a call, and he'll come right out. Kenneth is the best person I've had service my home. Typically, when he comes, his first thing is to ask if we had any problems. We've given him the lay of the land as far as where to spray and no questions asked. He knows where to go and what to do, and typically, we don't have any issues with pests. He's been very professional. He wears booties on his feet and greets everyone in the home. He has a good rapport with my wife and my son. It has always been a great experience. Definitely give Orkin a try. They're not like the other run-of-the-mill places that just knock on your door. They have some skills and they know what they're doing.
Reviewed July 18, 2023
I received Orkin’s services and I've been pleased with them. We have the same gal who always come by and it’s Kristin. She's very professional and thorough. Goes around, does her job, and she's very pleasant. To schedule a service, I call the number that I have on there. It's out of El Paso. I ask them to have somebody come by. Recently, we set up a routine schedule for them to come by and do it every so often. Originally, we had a serious problem with ants in the house. We pointed that out. She came by and I don't think they dare come near the house anymore. Also, when we got the house, there was a problem with roaches too especially outside. But, she sprinkled whatever she had to sprinkle, and the word got out and the roaches didn't dare to come near the house as well.
Reviewed July 15, 2023
When I requested deck maintenance/completion, I expected a thorough service to keep the pests out of my house. Instead, the service was awful. A four-thousand-dollar effort should provide results that anyone can expect. Instead, I had to fill in many of the holes that the expert obviously missed. My family deserve better.
Reviewed July 13, 2023
I've been very happy with Orkin. I have them come in for carpenter ants. They call or text or even send me an email when the technician is going to be able to come out. If that's not good, then I’ll text them back and tell them to do it a different time. On the technician's second visit, he asked me if everything was doing all right. His name is Troy. He does a good job. Every 30 days, he comes. About a week before 30 days, I started seeing ants on the deck again. I told him about it and he sprayed them. Then they were gone for two weeks.
I don't see an ant anywhere. I've seen one carpenter bee in the last week, which is unusual ‘cause they all went away. They are trying to come back every year, nesting around the house, in the trees and in the woods. But I haven't seen any paper wasps, which I was having trouble with. The last time the technician came, I told him I saw some ants in the garage. He had not sprayed that previously. He went around the outside of the garage then inside. He also sprayed the basement once when I asked him to.
Reviewed July 10, 2023
Jonathan is very thorough and does a great job always. He answers all of our questions and we have not had a past issue in quite some time. We have had other personnel through Orkin that have been good as well but we do think that Jonathan is the best so far. We have had other pest control Services in the past as well that have done very poor jobs.
Reviewed July 9, 2023
I’ve been with Orkin for a decade and the technicians are thorough and friendly. We have had some techs that are like family. They offer great service and advice. Orkin even done mold underground protective layer, and set up payment plan for treatment. It was expensive, but helped tremendously. We live within city limits, so rodents was once a problem, but Orkin helped with this issue.
Reviewed July 8, 2023
My service rep (Gavens **) provides me with regular monthly pest control services in a courteous and professional manner. One slight fault of Orkin is that I promptly pay for my annual termite inspection in February each year. Often, it is the summer months and I still haven't been set up for a home inspection. This results in me having to call the company. I do like my service rep (very much) who provides my services. I just feel that the inspection should be done earlier (in the cooler months) than mid to late summer. Thank you.
Reviewed July 7, 2023
We love Orkin! Service is always prompt and courteous. The technicians are always friendly and ask if we are having any problems before they begin the service. Even while we were out of state for 2 months, they continued our service, so we didn't have any problems when we returned. We have recommended to our new neighbor who is also now a customer!
Reviewed July 7, 2023
I have never been disappointed by the service professionals who have serviced my residential property. Over the years. Any time I have called they have came back & serviced my property at no extra charge. With service last that you doesn't get any better than that. And you can take my word for it.
Reviewed July 6, 2023
My tech Sammy is the best! The rodent problem is gone and my insect problem is under control. I’m very impressed with the quality of service my technician provides me. I would definitely recommend Orkin to my friends and family in Michigan and Las Vegas and Los Angeles. Thank you.
Reviewed July 6, 2023
I called and notified our service rep, Geery **, regarding a dead roach on our back patio. He came out right away and sprayed all around the house for roaches. We have had none since. Geery is always thorough and gets his job done quickly. He is good at what he does and is very friendly and very helpful too. Thank you to Geery and Orkin.
Reviewed July 6, 2023
Great and professional service. I wouldn't have any other company. I have Orkin come every 2-3 months. I'm on their schedule for service to my rental. They are always very courteous and kind to my renter. They came one time too early, however I called and asked for a CC different time, they were very agreeable and rectified the problem. Thanks again for their service and expertise. I appreciate their as and response with a list of what they did. I use this for my records and tax purposes.
Reviewed July 6, 2023
Orkin is always thorough when addressing our home and property treatment and maintenance needs. Orkin is very, very, very responsive to emergent concerns whenever we call. The Orkin technician is dependable and pleasant to work with. Orkin has always provided this level of service no matter where we have lived.
Reviewed July 6, 2023
My expectations were met. All area were checked from top to bottom, the attic was checked, upstairs was checked. ….Also all area were checked on the outside. Sprayed for wasps, roaches, jumpers, you name it. He really took the time to make sure all was done. I would definitely recommend Orkin and for a peace of mind, the price is right.
Reviewed July 6, 2023
Omar did a good job explaining why he was here since no one had responded to my call to PermaTreat for service so I was hesitant when an Orkin car showed up. He provided the service in a professional manner. While he was working my elderly husband fell backwards down 5 steps. I immediately called to Omar asking for his assistance which he very kindly provided and together we were able to get my husband back on his feet.
Reviewed July 6, 2023
Great customer service and Orkin technician Tony is always on time and gives great service and makes sure we don't have any problems. If we ever need to change dates they are there to make the new times work for us. I would suggest orkin to everyone that needs them.
Reviewed July 6, 2023
I've had the same technician for years. He's always been super kind, extremely professional, and very knowledgeable! The tech has always been very patient around my dogs and he's always mindful about them staying safe from any applications. When we had the wooden deck removed there was a huge problem with ants invading the house but Orkin responded to the problem quickly and there hasn't been an issue with them since.
Reviewed July 6, 2023
My yard was sprayed on a day when rain begin less than 15 mins after spraying and lasted throughout the day. Apparently, it washed all of the chemicals off the grass. Since then, the mosquitoes were worse than before the treatment. I don’t sit in my backyard anymore because they’re so bad. I’m not blaming anyone because you can’t stop Mother Nature, but next time rain is in the forecast, I will not let anyone spray my yard. It’s a total waste of money.
Reviewed July 6, 2023
Orkin's Service & Techs are FANTASTIC!. We've been using their Service 2 years now and they are ALWAYS very thorough and will answer all of your questions. Their Service gives us peace of mind with all the creepy crawlies. IF for some reason, you continue to have a problem, give them a call and they will return and take care of the issue. THANK YOU Orkin!
Reviewed July 6, 2023
I've been a client for many years and have only been dissatisfied once, and Orkin rectified the situation (and let go of the person who did not do the work properly). I use the semi-monthly home service, they come back in between if needed. I have used termite prevention and nesting bee treatments.
Reviewed July 6, 2023
We spent thousands battling an infestation a year ago and got rid of them and due to the weather we gotten another group trying to move in. Spoke to our regular sprayer who relayed it to the "specialist" who needed to come and check it out. He called once while I was in a meeting. I called Logan back several times and seems he does not wish to do his job with the follow up. We are thinking of terminating the contract now since we cannot seem to get them to do the paid services anymore.
Reviewed July 6, 2023
Orkin has been nothing but great. I called them up and told them what our problem was last year. We had mice. They took care of that, and they've been out every two months since. The guys that we've had have been very friendly. They are talkative, but also businesslike. The first guy that came out, he recently had shoulder surgery and his replacement at that time was extremely nice as well. They were both very good. They are focused on what the problem is, the spraying of the house. We had an issue with ants and they took care of that as well. I would recommend Orkin. They had appointments and they kept to them. Even though I might have forgotten about them, they were here and they were on time.
Reviewed July 3, 2023
Our Orkin man is delightful to see, and we like it when he comes over. Orkin calls us and tells us when he's coming again, and it's always the same experience. He comes about every three months, asks us questions and finds out exactly if there's anything new going on, then he checks everything really good and treats anything that he sees. He's a very pleasant man, and he talks to us and takes our concerns seriously. When we first got him, we had a couple of mice in here and some spiders. He's taken care of those, and he checks all the traps really carefully. He goes around the house, then he goes outside. He looks to see if we have any wasps nests because we have also had those. I’d tell friends to get Orkin.
Reviewed July 3, 2023
I always have Kyle from Orkin, and he's wonderful. We're on a quarterly schedule, and they spray inside and out. They do a good job. Kyle is very reliable. He's always here when he says he'll be here. He always lets me know he's on the way when he's on the way so I'm not surprised. I've already told friends that Kyle is the guy to have.
Reviewed July 2, 2023
I like that I have the phone number of the Orkin tech and that he calls me ahead of time. He'd say, "I'll be there in 10 minutes." or "I'm right in front of your house." They inform us precisely when they're gonna be here. Because more than half of the time, I'm not home. So I have the control to open remotely my garage, which was really good.
I also like that the worker has a work text phone. It's fast, easy and helpful. But that's during work time. Because once in a while, I would text him something and he wouldn't reply. Another thing is that he's very friendly. If I ask him to do something, he's happy to do it. He will also explain to me from his view, whether he agrees or not. He will try to educate me based on his skills and experience. It's good communication and it's professional.
Another thing I really appreciate is that I told him I found a rat and he got me the trap. Then, I didn't want that around when I would have a guest over. He took the time out of his schedule to come around and put it somewhere for me because I didn't wanna touch it. That was really awesome. I appreciate that they're willing to work around our needs. They're also willing to come back for free service if we're not satisfied.
Reviewed July 1, 2023
The techs are always pleasant and polite and they seem to be knowledgeable in all varieties of insects, both the crawling and the flying. We were having an ant infestation and since we've been using their service, Ilia, our regular service technician, and I agreed that we haven't seen an ant in ages.
Reviewed June 30, 2023
We seem to be having more than normal spiders in our house. We had Orkin last month. There have been smaller black spiders, and today I killed a large brown spider. I have seen the black ones going in from around the front door foundation. The brown spider was in the kitchen-very large and fat. Maybe Orkin could come out and spray again?
Reviewed June 29, 2023
I am extremely pleased with Orkin service. I know I will receive an email prior to their arrival. The gentlemen are always polite and extremely knowledgeable. During each service they let me know what that day's procedure will entail. I appreciate how polite they are and they even are aware of our dog's safety.
Reviewed June 26, 2023
I just have to say, I should have done this long ago. I live on a lake and have always had trouble with spiders. Lots and lots of spiders. Orkin came and sprayed for these little devils, and I have had almost none. They also sprayed for mosquitos. I am beyond pleased. The gentleman that handles my account is exceptional. Very professional as well as personable. I do not write many reviews, but I am happy to write this one. Don't wait as long as I did to rid yourself of pests. I would have to give them 5 stars out of 5.
Reviewed June 24, 2023
I love Orkin Pest Control. I was flea infested. And they got rid of them. The first tech I had, I was sad when he got transferred. But the next one that I have now is just as nice. Everybody was friendly and clean. You gotta go Orkin.
Reviewed June 23, 2023
I have no complaints. I had a roach problem, and Orkin exterminated them like a pro! I have not had a bug problem since I hired Orkin Pest Control. Shout out to both the techs I have had. Shane and Will are both professional, friendly, punctual and knowledgeable! Thank you Orkin!
Reviewed June 23, 2023
I am very satisfied. They always notify me of my next appointment weeks in advance. They let me know once they have arrived for service and always ask if I need any further service. A service report is issued showing what was done and problem areas to be aware of. They have been my pest control service for over 15 years.
Reviewed June 23, 2023
The tech went above and beyond in helping to resolve my issue with carpenter ants, he was in communication with me about the situation, where they were coming from, how they were getting in, and what he did to combat the problem, hopefully this will fix the problem, I believe it will.
Reviewed June 23, 2023
The guy I have currently is great. He just goes outside unless I need him to come inside. If I have a problem, I let him know. And they come in. The quality is good. The cost is not cheap, but it's not outlandish either.
Reviewed June 22, 2023
I had a guy named Scott and he was wonderful. He explained everything and it all happened just like he said it would. I wish I had called Orkin a long time ago instead of trying to get rid of little crawly creatures myself. However he told me not to use anything other than what he did because it would interfere with what he did do. Thank you Orkin. I will recommend you to my other family that lives in the woods too, in fact they've already checked in with me to see how things are going. I'm impressed with the results and the price was good too. Again, I am a happy customer!
Reviewed June 22, 2023
I wanted you to know how pleased I have been with your company’s service, and in particular with the service we have received from your technician, Jess. Jess is a consummate professional, providing outstanding service in every aspect of her job. She has patiently answered all my questions, provided authoritative knowledge, thoroughly explained what she is doing and why, exercised great care while on my property, and been extremely personable during each visit.
Reviewed June 22, 2023
Shane has been very diligent in helping me get rid of the unwanted crawling critters that invaded my house. He explains what he is doing and why. We have succeeded in getting rid of the pesky critters. Now I am doing maintenance to keep it that way. He not only sprays inside but outside too and the perimeter of the house.
Reviewed June 22, 2023
Orkin had already done our usual pest control on the perimeter outside our house. We discovered a dead roach in our den, and I called to have Orkin come back to check the inside. They promptly sent out tech, McHale, for the next day. He saw the carcass and explained it was a water bug hunting for water and they travel alone so we didn’t have an infestation. That was very reassuring. He did check areas inside where water is to be certain there was no sign of others. He was very professional and friendly. Great service!
Reviewed June 22, 2023
Orkin advised me they were coming to my home to make the 2nd application of product throughout my yard. They came as expected, did the job and were gone in short order. I called Orkin to inquire about the quick response and how it was possible the application only took 15 min.+/-. I did receive a call back from Orkin to explain the process. Tom was kind and stated that the minutes spent were adequate to cover the area. He told me he could realize why I was concerned and if I was getting my money's worth of product applied. I stated that I was not unhappy, just needed an explanation. I accepted his word, he said further if I was unsure, he would come back and do a re-do. I said NO, that was not necessary since his routine was normal and he used all of the prescribed product. I consider Orkin a fair and honest Co.
Reviewed June 22, 2023
I called Orkin to tell that I found a mouse in my house. Debra the receptionist told me that John would be at my house the very next day (June 20, 2023) between the hours of 12 - 2PM. No one called or showed up. I’m not sure what happened but would of appreciated some communication of what happened.
Reviewed June 22, 2023
The Orkin team who take care of my home have always been super friendly and professional. I am impressed with the courtesy and professionalism that they exhibit every single day. They don't try to over-sell me on unwanted services and make themselves available 24/7 for urgent issues like "rodents/pests in the house". Customer service cannot be overrated and orkin separates themselves from the field with exceptionally polite and considerate service professionals.
Reviewed June 22, 2023
Because it’s so many they was to return visit the next week. I haven’t heard from them and I been calling adn no response. If I had knew what I know now I would have save some money. I am have hard time keeping food. They get all in my refrigerator. I had to throw all the food out of my refrigerator away twice. Food is very expensive and I’m having a hard time. Someone can help me please as soon as possible.
Reviewed June 22, 2023
Mr. ** is an amazing representation for Orkin. He is a true asset to Orkin and my family! Not only is he extremely thorough with each visit, he’s very friendly and personable! As an active duty service member, I’ve had a lot of homes, in many different states. So we’ve come across several different pest control companies, Orkin is by far my favorite!
Reviewed June 22, 2023
Excellent service...my tech is very knowledgeable. Always answer my questions intelligently. She knows the products. I had what I thought were bees and didn't pay them any attention. She saw them and said..oh, I see you have carpenter bees. AND she saw wasp Hives. Of which she took care of both with products. Always look forward to my Orkin service...THE BEST.
Reviewed June 22, 2023
Fulfill my request. Orkin had to double down on an insect problem and treat for it on a weekly basis until the problem was resolved. Since resolving that problem there has been no reoccurring problems. The problem was a sand flea infestation that started with loads of dirt and limestone that was delivered on my property. My original contracted pest control company didn't show up when scheduled after we agreed on a plan of attack. We made a plan and they didn't work the plan causing us misery. Orkin was contracted, a plan of treatments was made and they worked the plan and resolved the problem. I also can call and speak to the technician with any concerns.
Reviewed June 22, 2023
Orkin has been fantastic. I usually have the same guy. He's very nice. I sometimes work from home with what I'm doing. I might be sitting at my kitchen table working on stuff. He would show up. I would be on a phone call, and I would wave him in. He would do his thing. We would do a quick wave, and he would be out of there. We have it done four times a year. We've had it a couple of times when we've had a lot of ants coming in or we needed a touch-up. They're fast. It doesn't cost us extra money because we're on that payment plan system.
Reviewed June 21, 2023
I originally had Orkin Pest Control starting in 2000, back in a house I owned in Mesa. At that time they were out working on one of the neighbor's houses and the tech stopped by when they saw the moving truck, and asked if I wanted to be in. So, I tried them out and was happy with them and used them since. The techs were knowledgeable and friendly and I didn't have bug problems with them. When I moved into a condo, I couldn't use them. But I just recently moved into another house. So, I tried another couple other ones, and realized I needed to be back with Orkin. Orkin comes out in between treatments when I have a problem.
When I call the other ones to come out in between treatments, they sent a guy out. He was in a bad mood and was there for less than five minutes, didn't address the problem, called me a liar, saying I didn't know what I was talking about. When I got Orkin, the Orkin tech came out, and I told him what I experienced. He treated for that and everything else. I saw a different issue pop up a couple of weeks after that and they came out right away and worked on it, good attitude, took care of the problem, and I haven't had a problem since. Orkin meets expectations.
Reviewed June 14, 2023
Every time Orkin Pest Control says they'd be here, they've been right here. They've done good so far.
Reviewed June 14, 2023
Orkin Pest Control comes out once a quarter. I have mice, so they take care of them. In the summer, I have them spray for spiders. Everyone they send is very professional, good and thorough, and they text when they're coming and when they're there. They call to make sure that they've done everything they're supposed to, and when they leave, they text and say the tech has left.
Reviewed June 14, 2023
Orkin Pest Control has been great. They're reliable and do a great job. Every three months, they spray the outside perimeter of my yard and the house, and I've been satisfied with their people and their products. I haven't had any bug problems.
Reviewed June 14, 2023
We had basement treatment performed which had been arranged for several months. We were offered free/same as cash financing for 3 months. We signed the paperwork provided by Celeste, who used to work in the New Castle DE branch. After the treatment was performed about 1 1/2 weeks ago the technician confirmed the terms.
I found out yesterday that despite this arrangement and without our authorization Orkin charged our credit card! I called the branch and was told that should not have happened - but no apology. After calling the national call center I was told the regional manager was going to call me today - did not happen. I find this totally unacceptable, sloppy, careless and a huge waste of time and headache for me trying to get this charge removed. By the way, we have been customers for a very, very long time.
Reviewed June 13, 2023
On our most recent service, the tech did some spot-spraying throughout the house along the floors by the wall and replaced several of the spider traps. Then, he went outside and put granules down around the outside of the house and wherever he saw a little hill of black ants or saw red ants. Also, we used to have major brown recluse problem and since hiring Orkin, I haven't seen one. The first month or two, I was still seeing a couple of them but after that, I didn't see anything. And if I have a breakthrough problem, like all of a sudden I'm seeing an infestation of spiders or ants, I can call them and they'd come out at no extra charge. The monthly charge covers the whole month. I recommend Orkin to everybody.
Reviewed June 13, 2023
We had a really bad plague of rats during the COVID lockdown and it was so bad we couldn't get them. We had to call Orkin and we wanted to make sure we don't get them back. They got rid of the rats for us and they've been coming for maintenance once a month. They also spray around the house for creepy crawly things that get in the doors. The techs have been fabulous and really nice. They work really hard and they get the job done.
Reviewed June 13, 2023
The people from Orkin are timely, efficient, and polite. I have nice dialogues with the tech.
Reviewed June 13, 2023
We've always been very pleased with the young men that come out. They've been very good and polite. They're on time, do their job, and be on their way. We've never had any problems since using Orkin. We had one ant problem last year and they came out and took care of that very quickly. We'll continue to use their services. We recommend them to any of our neighbors if they happen to ask.
Reviewed June 8, 2023
LAZARO ** is very professional, knowledgeable and always arrives at the earliest specified appointment window! I also love his great advice re. destructive critters & how to rid my home of them!!! Thanks so much for a fabulous choice in my Orkin technician!!!
Reviewed June 7, 2023
My experience has been positive with Orkin and our pest control service member, Dylan. He is always kind, polite, and professional. He does a good job, and he offered to spray in my attic along with taking cobwebs down in front of my house. We appreciate his work along with that of Orkin.
Reviewed June 7, 2023
Very professional, very courageous, very friendly, very timely, quality chemicals, advanced technology in pest control. I am very happy with Orkin pest control services and will continue to do business with them. Overall I am very happy with Orkin services offered to me for the past few years.
Reviewed June 7, 2023
Ty was thorough and did the job just right! Covered the house from top to bottom and around the outsides as well..Showed up on time and was nice to have doing the job all over the house. We look forward to his bimonthly visits.
Reviewed June 7, 2023
I have used Orkin in the past and always appreciated their friendly and helpful customer service. They also do a great job getting rid of the mosquitoes. I noticed the very same day as the application was applied. They waited for our dogs to be put away and are always polite and courteous.
Reviewed June 7, 2023
A very positive Experience. Thank you for controlling my Ticks and Mosquitos and keeping me posted about appointments and Cancellations due to weather and concern for not being outside while spraying and for one hour after. Professional and Friendly.
Reviewed June 7, 2023
Our technician arrived on time. He was thorough, professional and friendly. We reviewed his work and discussed the recommended service schedule. We gave him our check for your services and asked why we received a bill before service was done. He explained this to our satisfaction.
Reviewed June 7, 2023
The technician was very professional. He heard my concerns and he deal with it without any hesitant. I certainly will like him to come again. He even gave me some suggestions to do. He did well. He was courteous. He was on time, and he let us know when he was in the front to provide the service.
Reviewed June 7, 2023
While I have my favorite techs that have come to our home, they all have performed their tasks per agreements. Many have gone above and beyond. All have been able to stop and explain what they are doing and answer any questions I have. If I have concerns they make sure I am happy before they leave. I am very pleased with the service I have received!
Reviewed June 7, 2023
My Orkin Spray Master Jerry is the best! Super thorough and informative. No visible spider webs outside after the visit and I've have had no visible bugs in my house for over 12 years. Orkin works, you should give them a shot!
Reviewed June 6, 2023
The young lady servicing my home wasn’t very attentive, I told her about the spider webs, but she missed a lot. I told her about checking out the crawl space but I didn’t hear her going under the house. She treated some ants, but we still have some. Chris used to service our home. I never had any complaints with him, please have him come back for our service.
Reviewed June 6, 2023
The Orkin specialist came on time and performed the scheduled treatment in a thorough and efficient manner. All questions were answered with genuine concern and helpful information. I would highly recommend Orkin for any home or business treatment or prevention. It is a great and reputable company.
Reviewed June 6, 2023
I like the service we receive, my only concern would be. It would be nice to get a text or an email the day before the service, so we could be home that day. We need the service to be scheduled after 5:15 pm.
Reviewed June 6, 2023
The employees of Orkin are very concerned about doing the job the correct way and making sure we have no problems. They can be relied upon to do the job effectively. They can also be trusted to be left alone in all rooms of the house. They are very personable and easy to talk to.
Reviewed June 6, 2023
I have never had a problem. We have been with the company since 1991. They even replaced insulation for me several years ago in my present home. They helped us with a mouse problem in a previous home.
Reviewed June 6, 2023
Excellent service from Paul at Orkin! He does a great job inside and out. Since he added the mosquito service to our property we have enjoyed the outside even more. He is always on time and gives us a reminder 2 days before he comes.
Reviewed June 6, 2023
My experience with Orkin has always been positive. I have been using them for over 20 years with no complaints. Trish, the tech person is very good at explaining & answering my questions regarding gnats, ants & carpenter bees. I have called when I have a problem with them and they were eliminated.
Reviewed June 6, 2023
Service is great and our technician is friendly and professional. I understand inflation, but the cost is beginning to cost a little more than I am able to afford. I might have to cancel my service soon or find an alternative to lower costs.
Reviewed June 6, 2023
My family has used Orkin for many, many years. I find their service very satisfactory. The service people I have dealt with through the years have been very pleasant and have been very easy to work with. I would definitely recommend them to anyone.
Reviewed June 6, 2023
Edward has been our service provider for many years - in our family home, and now in our apartment in downtown Lake Forest. He is always on time and very helpful, professional and courteous. We wish him the best! We recommend him highly.
Reviewed June 6, 2023
I like to keep it short and straightforward. Orkin is the very best! Their knowledge, competitive pricing, customer service, and customer education are top quality. They always discuss their process and are helpful if you have questions. Don't take my word for it, try them out for yourself, and you'll be amazed too.
Reviewed June 6, 2023
We have been Orkin customers for well over 20 years where we currently live and where we lived before. We are 100% pleased with the quality of service as well as the individuals with whom we’ve made contact. Yes, I would definitely recommend (already have) Orkin to friends and neighbors.
Reviewed June 6, 2023
I always feel my Orkin technician really cares about taking care of us. He is very thorough and personable. He checks back with us regularly to ensure our needs are being met. I feel confident having Orkin handle our pest control, and I would not choose another service.
Reviewed June 6, 2023
The service was very fast and reliable, they showed up on time, did a great job and cleaned up afterwards. I would not hesitate to recommend them to any of my friends and family and look forward to doing so. I greatly appreciate the fast and reliable service I received from Orkin. Thank you.
Reviewed June 6, 2023
Chris is one of the best! He goes above and beyond and is so friendly. He makes sure that we are knowledgeable about what he is doing and preventative measures we need to take. Don’t change our tech! We love him.
Reviewed June 6, 2023
Our technician efficiently performs his job and will answer all our questions. He starts outside and eliminates any pests. We seem to attract spiders, but we don't seem to have problems now. When he comes in, he sprays the normal areas and checks for any pests. We are pest free! A supervisor recently did an inspection to assure quality work. We were impressed. We are very satisfied with Orkin and our team.
Reviewed June 4, 2023
We were doing an addition to the house and the flooring and the addition part wasn't completed. All of a sudden, we noticed that there were some unusual smudges on the floors and then, we noticed that there were some creatures that were gnawing through packaging on the shelf. It turned out we had a foolhardy bunch of rats. Our house is an 1850 vintage house and it has stone foundations. There were places where the stonework needed to be repointed. They could wiggle their way through tiny openings and they had decided this was a better source of wintertime warmth and there's food supply like crazy. So, I'd always heard that Orkin did a great job on all of their pest services. Plus, I drove by on a daily basis past where their Orkin shop was in Utica. So, I called them first and that was all I needed to do.
The techs came out and had a program for setting up indoor baited traps. It wasn't way into the wintertime, so there wasn't a lot of snow on the ground even. So, they would have done the outdoor traps too, which they did. They used these traps that have a way that the animal can get into them and there's a lot of these food. They look like small corncobs of molded material that's sort of grain of some nature and of poison mixed in with it, and they fit down over some prongs inside there. So, they could stack about a half dozen in each of these traps. They spotted a couple of places where the critters were coming in. There were more obvious holes. Ultimately, the next spring, I can do tuckpointing, which is not a big deal. I went around and tuckpointed every place where I saw there were gaps in-between the field stones, plugged them all up, which probably, by itself, did the trick.
The tech set out about five bait traps around the house in different spots that either looked suspicious or definitely was one of the places where they came in. And they put out probably about 10 of the baited traps indoors, mostly down in the basement. Everything worked like a charm. The Orkin tech came back about once every four weeks and checked the baited traps. I didn't have any problem. If we did catch one, I could reset it and he told me to use Slim Jims as the bait rather than cheese because it lasts longer. The cheese gets moldy and nasty and the rats are not stupid. It doesn't taste good. They can't just pull them off and they don't get crumbly. These guys are ultra professional. We trapped probably, over the course of the winter, about six rats indoors. In that course of about five months, we trapped plenty of them. Most of them were running towards and eaten up all of the six cob things.
The techs sat on the ground and snapped a lid down on it that latched and then, the critters could get inside. They would nibble on this stuff. It's poison and it also makes them desperately thirsty. So, they hustle back out again looking for some source of water. But snow's on the ground. The tech said there'll never be any animals inside those bait traps because they have this unquenchable thirst and they gotta go out and find water. And sometimes they either drink a lot and they get bloated, and then they can't breathe. We finally decided there were five that weren't even being visited all of that wintertime. So, we disarmed them because I don't want our dog to be sniffing around. The tech said the outdoor bait traps should be left in place all the time and they'll come back on a scheduled basis and check the bait traps.
In the summertime, Orkin also has a service about spraying for wasps and insects around the eaves, around the foundation line and around the windows. They sold us a program that would be six to eight-week spacings, four visits in the summer to do the overall spraying around the house for the insects, primarily wasps, and they would check to see bait traps at the same time. It included this spraying system, which is also a super program that they have. When you sign up with Orkin, there's a service, which has about $100 entry fee, and they have these different packages that you can choose to do. If we had just done the one thing for the wintertime for the rats, and if we then come back later and said we wanted to have them do something else, there's also another one of those startup fees. So, it made more sense to have paid that, and then just pay on the however many visits they're doing per wintertime or summertime.
We're a continuing customer. It's better economically for us. We don't have to pay this startup cost every time we wanna add some program or end one and start another one. After that first winter, we haven't had one trap go off in the places down in the basement where they set them. Plus, we finished the subfloor in addition. There's a crawl space underneath that subfloor and they were able to come up and come through where there were gaps. The plywood hadn't been all laid down permanently. So, Orkin’s programs work. Everything's outdoors now because we don't have to have all of the indoor traps even. But I've kept the ones down in the basement set, and they haven't been set off for all of that time. Orkin is 100% professional operation and it's effective 100%.
Leading up to the time that we hired Orkin, we used to have a nuisance of wasps because they look for a way to get from where they are up in the attic. Sometimes, they can't find a way out and they come through some little crevice and before you know it, you've got two or three wasps. So, all of the things that Orkin has done have been first class and very reasonably priced. They are on time when they say they're gonna come and they call ahead too the day that they're gonna come out to just make sure that that's still on our calendar or it needs to be shifted. I am one satisfied customer.
Reviewed June 3, 2023
We've had a monthly service for about 41 years from Orkin on three different houses. If I needed somebody in between times, I would call. They do the inside and outside of the house. I like their tech a whole lot. He is very friendly and professional. He put foot things on his shoes and does a good job. We had some trouble in the past with some ants. We talked one time about some that we had behind the sofa that backed up to a fireplace. The fireplace is in the living room but the brick wall is in the family room in our den. The tech sprayed extra back there. They haven't come back this year. We have very little pest activity and I’m very pleased with Orkin.
Reviewed June 2, 2023
I've got four services with them right now at my house, including for termites and pests. When I have an appointment, they would email me and let me know it's time. Then, they tell me what time they're coming and they call when they're on their way. When they get to the house, they always let me know they're there. Different technicians have always done this and I can't be happier with them and the way they service everything. I highly recommend it. It's a great service.
Reviewed June 2, 2023
The gentleman who came out was extremely friendly and very helpful, and anything we asked of him was done right then and there. It was a perfect experience. We do the service by the back door, inside the garage, in front of the garage door, in front of the step and the perimeter of the house. Usually, there is no pest activity, which is why we've stayed with Orkin. We usually wait, make sure it has taken effect and then three days later, if we see anything, which we've only had that once, we can call Orkin back and they will come out, with no questions nor problems. We have a pet outside and the tech usually tells us that the chemicals that they use are pet-friendly. We have a desert tortoise so, we ask him not to do the grass and we still have had no issues with any bugs and ants.
Reviewed June 2, 2023
I called yesterday and spoke to Jennifer, my local person that handles my Orkin service calls. The Orkin company has changed over from spraying the yard for mosquitoes to using these buckets. I have experienced bad results from these buckets. I normally can raise my window and my little dog and I can look out the window without any influx of bugs or insects coming into our house. Also, we could sit out the porch before, and when the yards were sprayed, we didn't have any issues about anything biting us. I explained to Jennifer yesterday, and even before then, that if this was the only service that Orkin could offer me as far as the yard maintenance, then I would have to cancel my service with Orkin and go with someone else.
My technician is wonderful. He calls me before he comes and once he makes it to my house and let me know he's outside. So he does his job wonderfully, but he cannot control the product that he's given to service the resident. Jennifer said that she would make sure that she would let them know about my dissatisfaction and would get back to me. But as of yet, I have not heard back from them. Also, they said if I want an additional bucket, I would have to pay $30 or $40. But that's not fair to me as a customer because I didn't ask them to change their service from the spraying to these buckets. My price also increased when they went from the spraying to the bucket, and that was not fair.
Reviewed June 2, 2023
I live in a mountain area with a log house, and the first year that we moved in, we had a terrible problem with those huge, terrible moths in our house. I was told that they can kind of get in sometimes because of the wood. The moths were all over the place, so I contacted Orkin. They come on a six-month schedule, May to October, once a month, and ever since then, the moth problem has been pretty well taken care of.
Orkin's technicians have all been wonderful. I get a notice ahead of time. I get an online notice and then I get a phone call from the person who's coming just to re-confirm their timeframe that they're gonna be here, and they're always here. If I'm here, I get a chance to talk to them and kind of go over again where the most vulnerable areas around the outside of the house for them to take care of. If I'm not here, I'm able to leave a note on my door. I can always tell that they were here. Then I'll get the online invoice on my computer. They do a very good job. I still see a moth once in a while, but usually, it'll be already dead on the floor. So, I think that they have solved the problem 95%. Overall, I've been very happy and they've been doing a good job and I'm gonna continue to use them.
Reviewed June 2, 2023
It's been great with Orkin. Victor comes, knocks on the door and asks if there are any special issues. I tell him if I have some concerns. Last time when he was here, there were some weeds that were growing in the back and off to the side, and he took care of them. They're not there now and it looks great. I always ask him for no pesticides in the garden areas where the flowers are so my butterflies will keep coming back, and he follows. The time before that, we had a couple of bugs that came out. They were dead, but they came out in the house. He came and sprayed in the house again.
Victor is the best and I always get concerned if he's not here because nobody can do it like him. We've had him for six years now. If we have questions and he doesn't know the answer, he finds it out for us. We look forward to him coming. Having him come and take care of us with the insects has made living in Florida far more tolerable. The lady at the office is ever so perfect to work with too. If I have any issues or concerns, I can call her and Victor will be out here within a couple of days.
Reviewed June 2, 2023
Orkin lets me know before they're coming. It flows smoothly. Jason is our technician and he's been coming to our house for a long time. He's always super efficient and friendly. He does a good job. The treatment seems to work. We get wasp type things, and he'll knock those down. If there's any sign of little nest, he'll knock them down. We had one guy come out once and checked for termites, and so far, so good.
Reviewed June 2, 2023
Orkin Pest Control does a great job, and they use an environmentally-conscious pest control. They know I have cats and small children in the house, and I'm very particular about that. My lot is very wooded, so occasionally, spiders get in, but that's normal. There was a weird year wherein everybody was having issues. I called Orkin, then they came right out the next day and re-sprayed and I hadn't had a problem after that. The tech, Glen, recently came to the house and did my bug spraying that they come and do every two months. We had a nice chat outside afterwards, and it's nice because I get the same tech every time. I'm comfortable with him being in my house.
Reviewed June 2, 2023
I have regular pest control and termite service with Orkin Pest Control, and they come out every few months. Their customer service is top-notch. They're very friendly on the phone and they are really quick to wanna help take care of any rescheduling issues I might have. I do automatic payments, and if there's a payment thing that needs to be done, they're really prompt about it. They're courteous and swift, and I've never had a problem with any of my interactions, whether in person or on the phone.
In a nutshell, all my pest control needs are met and taken care of. Customer service, face-to-face, is the big thing. I did a job where I was always out in the public, and when you do customer service, the more you build a better rapport with people, the more they wanna keep you and your service. My tech is very friendly and on time, and I never have any problems. He walks me through anything he's doing and keeps me knowledgeable of what his visits are about. We discuss any problems if there are any, which there haven't been.
Reviewed June 2, 2023
So far, my experience with Orkin has been very good. I like their services. I had experience with another company, and Orkin seems to be more reliable. When they came out the first time, I was very pleased. The person that usually comes here, Terry, is very professional and friendly. He seems very experienced. I go out and tell him where the problem areas are and he focuses on those when he's spraying. They seem to be thorough except this last time when they sprayed two weeks ago. It wasn't as effective as we wanted it to be. The ants and spiders are invading so they're coming out again. They do that free of charge if the first spray isn't effective. I would recommend them.
Reviewed June 2, 2023
I like Orkin's quick response and the reps' friendliness over the phone. We're very lucky. We've got a great guy that's been doing our house for the same six years. He is very informed. We had elm beetles and he kept me completely up-to-date the last two years on how to respond to them, and we don't have an issue like our neighbors do. It's awesome.
Reviewed June 2, 2023
When we first moved into the house about four years ago, we could hardly sit out on our back deck due to mosquitoes. We called Orkin Pest Control and got them to come out and spray. They manage the schedules for us and we can say yay or nay. They come out once a month, between April and October, which is fine with us. We also have a yearly inspection because we've installed their bait stations for termites around our house as a preventative measure. They come out once a year, check them, and tell us what's going on. They look at the house and go in the attic. They seem to be very thorough.
We have dogs, and mosquitoes are not good for dogs as well as ourselves. Once we've had Orkin's service, we've not had any more issues. We keep the service to be able to enjoy our backyard, and we plan on keeping it. For anyone who would consider it, they can come out, look at your house, and give you a free inspection and analysis of what is going on with your issue. Their prices are very negotiable. Like our mosquito services, if we wanted to say, "Okay, we don't want it every month. We want it every other month." They were perfectly happy with meeting our needs and desires, and they've given us a very good price. We're totally happy with it.
Reviewed June 1, 2023
Our Orkin technician, Fred, is awesome. He's been coming here for years. At one point, there was a change in person, and the new person was not as good as Fred. He's very thorough, he's very friendly, and professional. We have our service every quarter. It works. I don't have any bugs in the house. They'll come for a touch-up service if we need it, and there's not an additional charge for it. So, to me, it's worth it.
Reviewed June 1, 2023
The first time I used Orkin was 29 years ago when we've been here in this house a year. Then they terminated it. I've been getting the service for about five years where they come every three months. Then they redid my attic with the installation and all sorts of stuff. So for the last 29 years, I've been using them on and off. The technicians are really good. They have good quality, always friendly and nice, and helpful and knowledgeable. What was really nice was when they got rid of the yellow jackets. If I ever had even a little flare up, if I called, they came right back out. I've hardly ever had a flare up. I appreciate Orkin. It's really good quality and they do what I want. There's a man named Jeff, and he's been the main guy for the last few years. He can't be beat. I even know other customers who really like him. He's got the personality. Plus, he's a good, hard, strong worker. The guy who came last time was good, too.
Reviewed June 1, 2023
Orkin comes to my house and does their thing. They notify me before they come and they're very friendly. They show up when they say they're going to and they do the job. I would recommend using them.
Reviewed June 1, 2023
When we called for Orkin to check us out we’ve already used a couple rodent companies and they did what they could do but we needed more. So Orkin seemed like the right choice because of their long work history. After receiving a quote and signing some paperwork to agree on the work to be performed. I was having serious buyer's remorse and did some other checking on pricing. I was looking at 7800 to get my attic done along with some concrete deterrents around my stoops and a year of rodent protection. When I looked at the contract and read the fine print, it stated that I had three business days to cancel it from the time I signed; it was the fourth day as I read it. That was the second indication that this was going to be a bad decision; the price being the first. But hey, I was desperate at that point. Even timeshares gave 5 days to cancel and they are the biggest shams. See where I'm going here.
The work has now been completed for about 4.5 months now and we’ve had zero kills or bites. They literally have been to my house once to “check” on my house and that was because we called the branch manager to get someone out here. All they did was move a couple of traps. They’ve provided zero expertise to kill any of these rodents and have done what a normal house owner could accomplish. I've also took the initiative to check around for fresh signs and movement because Orkin hasn't, even though they’re getting paid too. I found a hole at the bottom of the drywall behind a fridge in the basement that was dug out by the rodents and it's been there for a minute. Orkin didn't find it, I did.
A couple days ago I was digging up a bush next to a stoop that had the concrete deterrent. These deterrents are supposed to be between 12-18 inches deep from around the bottomish of the stoop. After digging up said bush I had a feeling I had to check the concrete out. Lo and behold, the deterrents weren't deterring much as it was only five inches deep with the lowest part of the deterrent was/is two inches above the bottom of the stoop. Thus it was deterring nothing. So naturally I was now questioning everything so I talked to someone above the branch manager to let them know of my dissatisfaction with their work and salesmenship.
They were really indifferent about my issues with their performance and me feeling like I’ve been fleeced. They did offer to give me my money back for the concrete work only and they offered to also come back and fix the deterrents. I declined the offer for them to return to my home. It turns out that 6k was for what they did in the attic. I grossly overpaid for this work and have zero satisfaction with the work that was completed inside and out of my residence. Please look to others for this type of work to be performed if you want it done properly. Godspeed!
Reviewed May 31, 2023
We have been having Kevin spray and care for our home for several years now. He is always clean and caring about our home. He calls first and is always on time within the framework he has set. I would highly recommend Kevin and Orkin to family and friends.
Reviewed May 31, 2023
It used to be Orkin Pest Control would send me the date that someone would come out, but now, they may pop up in the month that they're supposed to come, but it may be unexpected. What I try to do is call and find out when the appointment is. The recent technician came in and asked me if I had any problems. I explained that I had, and he went around the house. I have a couple of glue traps down, and he inspected them to make sure there wasn’t anything on it. If he saw some type of little crawly something, he would take it up. And he checked around things to make sure it was nothing going on. He would do that from the basement up until the second level, going through each room, and he would spray. And if I asked him not to do the closets, he would spray the perimeter.
It feels more comfortable with the same person coming as opposed to someone different coming every time. I have been with Orkin for many years, and we would have the same technician for years. All of a sudden, I get a new technician. I might have him for six months. And the next month, it's someone different. Or someone may come for two months. And the third time, maybe it's someone different and I have to explain some things all over again, as opposed to getting to know someone that came consistently.
Reviewed May 30, 2023
Everything is going good....I'm just so glad we don't have problems with ants anymore...The people that come out here are always friendly and do a good job. I am happy with the service I get from Orkin. Thank you for always being there to help me....
Reviewed May 30, 2023
The technician was delayed on an earlier job and he was very apologetic. I assured him that it was not a problem. He was very knowledgeable about my problem. He was pleasant, courteous and efficient. It was a very good experience as have been all our past ones.
Reviewed May 30, 2023
I'm very happy with Orkin Pest Control and the person who comes out and does it. He is a good young man and he does what he's supposed to. He's very cordial. I'd like to have him back every time. I now hardly see anything.
Reviewed May 26, 2023
Two techs visited on this call at different times. Justin was first to arrive Monday. Treated it for ants and to be sure asked his termite inspector, Kris come to ensure it isn't termites too. Both were informative based on their training and experience. They made the treatment process and dos/don'ts clear to ensure we kill the ants. Kris fully inspected the basement level after seeing where the ants were. Confirmed they were only ants. She explained that once the ants are killed, the next level of bugs comes forward unimpeded so, I was interested in the Powerspray to occur later. The ants are still walking across the dining table but not swarming at the windows as they started. The population is diminishing and living in the area isn't repulsive.
Reviewed May 25, 2023
Nice professional associate. The reason for the four stars instead of 5 stars is that from the time of making the phone call to the time to schedule for the pick up was a few days. All associates have been very nice to deal with.
Reviewed May 25, 2023
My experience with the agent that was surprise. The agent was female and she was very thorough. She worked areas where others didn't. I asked if she would be coming from now on. I was happy because she said yes. Since I hire Orkin, my life is so much happy. There isn't any bugs in my house. My backyard is also very clean from bugs.
Reviewed May 25, 2023
Service techs are knowledgeable, courteous and efficient. I appreciate the reminders and calls advising arrival times, etc. I Have no complaints, only Wishful thinking that services costs less. It would be nice if techs were given booties to cover their shoes when entering the residence.
Reviewed May 25, 2023
Our regular technician is very polite and seems very thorough. The treatments are working well enough that we currently need no modifications, enhancements or improvements to our existing level of routine periodic service. If anything, the treatments can't seem to keep up with small spider activity, since we live on a lake. Other than that, excellent.
Reviewed May 24, 2023
Scott, the tech that services my home, is very thorough and professional. He services my home and outside decks. He also fogs the outside brush for mosquitos and flies. He is always on time and completes his work quickly and efficiently.
Reviewed May 24, 2023
I’ve been with Orkin for years. Always been on time when said they would be, very respectful and done a good job. My last tech was very good, did what needed to be done and very good. I look forward to having Joseph as my regular tech.
Reviewed May 24, 2023
Great customer service across the board! Kevin, "the termite guy" was always available with the info we needed while making our decision to move forward with his recommendations. Everyone with Orkin is very friendly and very knowledgeable regarding ALL of our Orkin needs. Josh, "the Orkin dude" who has been our regular pest control & mosquito technician is always great to keep in touch with texts regarding our appointments. Thanks so much!
Reviewed May 24, 2023
.... The Orkin administration is unreachable, sends me overdue notices when I have paid and has lost my auto payment information. Their phone # does not work and their website does not work. I can't look at my account to see if they have received payment or what has happened to my auto pay preference. I cannot reach them by phone or email. Again, though, our actual Orkin human provider is just great.
Reviewed May 24, 2023
I have been a customer of Orkin Pest Control for many years. The cost is reasonable. The technician who comes to do our service, John **, is excellent! He's thorough, friendly, professional, trustworthy and responsible. I would recommend them highly over other companies in the Berkshires.
Reviewed May 24, 2023
We have had the same treatment administrator for 2-3 years and he is amazingly helpful and friendly. We get calls to confirm and the notify of when expected service will occur - LOVE that! And the bill is easy to pay right after via online connection.
Reviewed May 24, 2023
I have only good words to say about Orkin services: technicians are knowledgeable, courteous and very efficient. And it is true that the technicians will come back to treat areas until the problem is solved at no extra cost.
Reviewed May 24, 2023
I am satisfied with Orkins’s service. No more roaches, after a severe infestation which local company could not control. Professional, and very courteous service from technicians, especially Tyler who originally came out. The other two technicians have been very good as well. Wish Orkin had lawn & plant fertilizing service in my area.
Reviewed May 24, 2023
Brandon, my Orkin man, is the kindest, most conscientious, sincere young man. He loves his job, and always goes the extra mile. He is always on the lookout for pests, or potential problems. What a stellar employee. In a world where everyone quietly quits, or demands attention, You should be proud that Brandon delivers the reliable and steadfast service Orkin promises with respect, responsibly, and with a kindness that is hard to find anymore. I feel that Brandon really deserves an extra recognition for his excellent service provided. Couldn't be happier with my Orkin service this year.
Reviewed May 24, 2023
We had a serviceman, Ryan, that we really liked and we want him to return. He is very personable, and he let us know about services that we never knew existed, like spraying our yard for mosquitoes and our house for insects and keeping them away. He told us that they would spray the house and once the insects touched the house, they would go away and die. He also informed us the mosquito control would keep away not just mosquitoes, but also gnats and ticks.
Orkin Pest Control comes every three months to do our pest control and take care of the house inside and out. The only problem we've had, after they came in, was they sprayed the windows on our house, and we had to clean the windows. Other than that, their quality of work is great. If we have any problems, they come right out and take care of it. We had a problem a couple of years ago with ants, and they took care of it. They've never put anything down to harm my pets as well. My main question was, “Would it harm the pets?”, and they said it's pet-friendly. When our neighbors asked us about Orkin Pest Control, we told them to have them come and they did.
Reviewed May 24, 2023
Tony is the teammate who ensures that my house is protected against insects. He always goes the extra mile to get rid of any pests. If I find any issues between his monthly visits, he schedules a visit to take care of the pests.
Reviewed May 24, 2023
Orkin Pest Control has been there when we needed them. They are professional, friendly, and do top quality service. I trust them to do the job right every time. If we have any pest issues, they send someone out to resolve them quickly. Thank you.
Reviewed May 23, 2023
It's hard to get a person. I have to leave messages. And I couldn't get right through. They have to call me back. Because their staffing is inadequate as far as telephone service. I could be outside. My phone could be here. I wanna talk to them. I'm hiring hem to do my pest control. So, I have to sit around and wait for them to call me back? That doesn't fly well. I also don't like that Orkin Pest Control switches technicians. I like the guy to know my property. And I don't wanna re-explain everything to the new guy. But Orkin always rings the doorbell and introduce themselves, and ask if I have any issues that need addressing. I tell them what I need done and they do it. The scheduling is flexible. They tell me when they would come out. And if my grandkids were here, I don't want them here that day, that's the time we reschedule.
Reviewed May 23, 2023
Outstanding job. Highly professional staff. Reviewed the job with me and family. Examined the entire property. Highly respectful of my home and property. Safety first was primary concern of the tech. Always on time. Gave excellent advice on mouse control.
Reviewed May 23, 2023
My service gal, was wonderful. Explained out any questions I had. Told me each step she was going to do. Ensured me everything was pet friendly. She checked everything thoroughly! Hope she stays on our route! Thank you for all your wonderful staff, We have had through the years!
Reviewed May 23, 2023
Technician (Brandon) is always on time and does a very good job. Highly recommend Orkin. I have been using Orkin ever since we bought our home 32 years ago and have never had a pest problem. Even if you have a small issue they will return to address it as soon as possible..
Reviewed May 23, 2023
Omar has been servicing our home for 5 years. We find him to be reliable and very service oriented. He addresses any concerns we may have and carefully inspects our property. We are lucky to have him as our Orkin man.
Reviewed May 23, 2023
I have been pleased with Orkin. The technicians have always been friendly and helpful. The cost has gotten expensive over the years, but I have always been satisfied with the service. Our technician recently changed after several years, but so far am happy with our new technician.
Reviewed May 23, 2023
The folks at Orkin go above and beyond due to their level of customer service. They will answer any questions you may have about the products that they use and whether or not it is harmful to any or all pets you may have.
Reviewed May 23, 2023
I have nothing but the very nicest experience with the Orkin agent who cares for my home. He takes the utmost care of my property and discusses everything he has found and/had a issue with…. I have had Dean ** as the serviceman who gives the greatest personal care of my home and property. Thank you for having such a representative for your company.
Reviewed May 23, 2023
We have nothing but good things to say about our experience with Orkin. We had a minor roach issue in the bathroom when we first bought our house and severe mosquito issue and they have thoroughly remedied both issues. Technicians are thorough, knowledgeable, punctual and courteous, could not ask for more.
Reviewed May 23, 2023
We have been Orkin customers for years and recently have been working with Keith ** for our issues. As has always been the case, Keith was Excellent! Our problem has been professionally handled and he was the one who solved it for us after years of this pest issue. I would recommend Keith and his Orkin Company to anyone, and along those lines, the representatives who answer the call ins; Shelley, Maryann, Tyler, etc. are also all so friendly, professional, and accommodating. Great job, keep it up!!
Reviewed May 23, 2023
A few days before my bimonthly Orkin pest control service, I had a bbq at my home which allowed my doors to be open more than usual. All of a sudden I had a slow infestation that seemed to be growing even though many were being swatted and squashed. When I let my technician know that I had a fly problem in a specific area, he immediately went back to the truck and got the product needed to eliminate flies. Just a few hours later coils ALL were gone and I haven’t seen a single one since then in any room of the house. Orkin always knows how to address and eliminate any pest problem you may have.
Reviewed May 23, 2023
We have had nothing but GREAT experiences with Orkin for Mosquito abatement and Carpenter Ant abatement. They also rid us from mice by fixing our home. We are grateful for such responsible, friendly technicians. They mare prompt, send emails giving us an idea when they will be here and upon arrival. Thank you.
Reviewed May 23, 2023
We are sprayed monthly for mosquitoes and have had excellent results! We have been on the subscription service for several years and love the results. Also sprayed for spiders twice a year. They were very nice and did an excellent job.
Reviewed May 23, 2023
Services are always very good. They set a 2 hour window for when they will arrive and are almost always within that window. They always stay in contact whether they wish to come earlier or later than that 2 hour window which I appreciate. Been with them for 20 years or more.
Reviewed May 23, 2023
This is a very professional company. I always get notice before the technician comes out to spray a week ahead of time. They’re very courteous, knowledgeable and thorough. I’ve already recommended this company to my family and friends. The cost is very reasonable and if you have a pest problem call them for sure.
Reviewed May 23, 2023
Orkin has kept our 100 year old silver maple and the apple tree free from the carpenter ants -- the little buggers took down several trees across the alley and down the street before zoning in on our parcel. They started chewing on both trees but Orkin solved that problem. I would rather say hello the friendly staff who stop by instead of paying $10K to remove damaged trees AND lose all the glorious shade. :-)
Reviewed May 23, 2023
Orkin comes out monthly to do mosquito service and every other month to do the house. Today, a technician came out and did the house. He did around the inside of the house then sprayed the outside of the house. We've been with Orkin for years. It started at our previous house where we had some carpenter ant issues. They came out and took care of that. We haven't had any issues since we've been with Orkin. We like them a lot so we've kept their service all these years.
Reviewed May 23, 2023
Apparently Orkin doesn’t want my business. I spoke with someone named Mike on Friday 5/11/23 and scheduled an appointment for Saturday 5/12 between 2-4. I locked my cats in a room at 1:45 and put my dog on a leash so he would be contained during the service. I received both an email and a text at 2:15 saying Joe was on the way. At 4:15 when there was still no sign of Joe I called the 877 number and spoke with Donna. She apologized and assured me that someone would be to my house by 5. At 5:15 the cats were still locked up without a litter box and the dog still on a leash but still no Orkin technician. I called again & spoke with Dena.
She apologized and said she’d escalate my complaint (No one showed at scheduled time nor at the in the extended time). Dena also said she would call me personally on Sunday 5/13 morning to make sure someone had been in touch (no one called, including Dena). Saturday evening I sent an email to the branch manager, Forrest. He called me twice that evening to ask questions and to apologize that no one had showed. I wanted it done asap because I still had ants so he said we could have someone come on Sunday. I didn’t want to waste another 3 plus hours to have no one show again, I wanted a set time. He said that Betty (Washington manager?) would call me at 8:30 am on Sunday 5/13 to set a time. Forrest, the manager said he would give me a discount. Great but I already used a coupon for the same amount. He said he’d give me more of a price break, yay, great value if the service had worked.
At 10 am Sunday I hadn’t heard from Betty so I called the local Washington PA office and talked to her. She apologized (there’s an apology theme here even if no actual work is done). She said someone would come before noon. My answer was no, I wanted a set time because I wasn’t wasting half my day again. Betty got snarky and said she couldn’t predict traffic (neither can I but I manage to show up and get to my work and appointments on time) but we set the time for noon. A nice man named Steve showed up Sunday at around 11:45. Great. The discount was not on the bill so I told him about it. He called the office to confirm then added the extra discount. Steve didn’t investigate where the ants were entering but he treated the house by putting dabs of product down in some areas.
He couldn’t spray around the outside because it was raining. He did put dry product around the outside. I asked if I could call and request the spray and he said yes but it would be someone else because this was not his usual area. I thanked him for coming. On Wednesday 5/17 someone named Brittany called and asked how the service went. Does she really want to know?? I told her great when someone finally arrived after my hounding them for 2 days. But I still have ants. She said she’d have Sean, another technician, call to discuss it and to apply more product and spray around the outside. If you guessed Sean never called, congrats, you got BINGO!
I called Brittany on Monday, 5/22 morning. She told me she’d reach out to Sean personally. This brings us to tonight, Monday evening, still no call for them to treat again. And the ant population, which never completely went away, is now back and thriving. I chose Orkin because they offer a guarantee, have great reviews and someone recommended them to me. I’m still surprised by the lack of professionalism, missed appointments and the complete failure to rid my home of ants for more than 3 days.
Reviewed May 17, 2023
I called Orkin thinking they would be reliable. I made an appointment and after numerous phone calls and waiting hours I was told they couldn’t do the job because they didn’t have the chemicals needed for a routine pest control job. Unbelievable!!! Called a local exterminator and got the job done.

Reviewed May 17, 2023
Buyer BEWARE! I have a client who's had their termite bond with Orkin for almost 30 years. In the process of selling the house, it turns out there is some "old" termite damage and I can't get anyone to respond to me about fixing the $2,500 worth of damage so that he can move forward with the sale of the house. They're saying this damage is pre-existing but can't seem to provide anything showing that to be the case. I don't feel this is ethical business practice for them to NOT cover damage that they are responsible for. I would recommend you look elsewhere for a termite bond.
Reviewed May 15, 2023
Matt was here to check on insulation that was blown in my attic. Told him wasps were so bad. He said he would have someone stop and do courtesy spray on back patio. That was last week and he said he would make sure it was done last week. No show!!!
Reviewed May 15, 2023
I’ve had Orkin for over 2 1/2 years. I have used two of their services, pest control and mosquito control. In the last year, rates increased, and I was never given any type of prior notice. The way I found out was when I received checked statement. When the mosquito rates went up, again, without notice, that’s when I decided to cancel. When I called to let them know that the second service had also increased by almost $20 a month, it didn’t seem to be much of a concern, as no one bothered to call and ask why I had canceled my services.
Reviewed May 14, 2023
Technician was very cordial and knowledgeable. He preformed his visit in a very professional manner. He introduced himself on arrival. Moved through the house in an orderly fashion and asked if we had any questions about what he had accomplished. He advised us that he had completed the indoor application and would be doing the outdoor portion before his departure.
Reviewed May 13, 2023
The Orkin technician was very thorough inside and outside of the house and around the entire house. The Orkin technician is very service oriented. He always asks us if we have any specific problems. We have received excellent results. We have no problems. We would reccomend the Orkin Company to others.
Reviewed May 12, 2023
Orkin Pest Control has a very good person doing the rodent control. They also did mosquito control. I was very happy with that. But they told me they would not do the mosquito control this year because they said a state of Washington, a bureaucrat said that they didn't have an agricultural license, and my property was agricultural. I called the bureaucrat. He sent me a copy of the state of Washington regulation, which defined what is considered agricultural, which is growing crops or forested land. I said, "Okay. So why can't they do the mosquito control? I don't grow any crops. And I have a few acres of forest, so why can't they just do the mosquito control on the acreage that's not forested?"
The bureaucrat made an inappropriate legal conclusion that, "If any of it is forested, then it has to be classified as forested." Which is not what the regulation says. And Orkin deferred to the bureaucrat. I have to find another company to do the mosquito control. Orkin was not supportive in that instance. I called the bureaucrat's superior in the capital city of Washington State, which is Olympia, and the superior agreed with me. So, there's this guy in a regional office who made an incorrect call. And I invited Orkin to call his superior and talk to her, who agreed with me, that there should be no problem from a licensing point of view to do my property, and they were uncooperative. I'm disappointed with their lack of interest in taking care of their long-standing customers in that regard. They blew me off.
They treated my property for mosquitoes for years, and all of a sudden, this low-level bureaucrat made an incorrect call to them. And I went to the superior who said, "No, he's wrong." But Orkin in Spokane was disinterested to pursue a correct reading of what the regulation says. That would not have happened with the locally-owned company in Spokane that Orkin bought. It's indicative of what happens when these big companies buy out the smaller companies, they don't have time for individual customers. They just try to monopolize the market.
Reviewed May 12, 2023
They treat for ants, spiders, and those things that fall out the trees that look like roaches. The techs have all been reasonably nice. When we started with them, our service was 70 dollars a month. But they raise the price and they do not tell me until I get my bill. I've called them a couple of times and said, “You need to let people know that you're increasing the bill before you send it.” But they still do it. Right now, my bill is up to 113 and it goes up $4 when they increase it.
They do inside service really well 'cause there's not much to do but go around and spray. They spray outside too and clean cobwebs off the house. We used to have a tech named Roy many years ago and he was great. I would go back out and there would not be one cobweb anywhere. Now, their guys are in and gone in 20 minutes. I have a 3,000-square-foot, two-story house. That gives an idea of how long they've spent out in my yard. Not very long.
Recently, my regular guy couldn't come and they sent out a young guy named Joshua. He was out here an hour and most of that was outside. He did a great job. He was really paying attention to what he was doing when he was wiping spiderwebs down. He has done the best that anybody has done since Roy left. I don't mind having him come out every time. The guy we have covers a big territory mileage-wise. I don't know how he does it. Orkin needs to get a few more people working for them or spread it around 'cause our guy just works himself to death. That's why he's in and out so fast.
Reviewed May 12, 2023
The technician was at my house exactly when he was scheduled and listened to the areas that I needed extra treatment patiently. He then treated all my areas with care and was very professional. I will continue to recommend them to my friends and family.
Reviewed May 11, 2023
I wish you would combine your emails and site into ONE. I seem to get emails and billings for "pest control" without any mention of "termite" and vice versa. It really can be confusing. At times I am not sure that you have both my services.
Reviewed May 11, 2023
I have been using Orkin Pest Control for several years. My home was built in 1842 and always had a problem with various pest infestations until we switched all our pest control services to Orkin. Orkin has kept our home bat-free, rodent-free, and bug-free since they began working with us about 10 years ago. I highly recommend them. They are thoroughly professional and stand behind all of the services they perform for us. If there is a problem, they come right out and fix it.
Reviewed May 11, 2023
I have been a customer of Orkin for over fifteen years and the service is phenomenal. I don’t see any insects or rodents outside or inside my house. They spray my house every three months and I have no complaints. The price is reasonable. I have referred Orkin to my family and friends and they are satisfied as well. Orkin is the best.
Reviewed May 11, 2023
I have used Orkin for many years and I have always had good experience with them. They have always taken care of any problems I have had. I would recommend Orkin to my family and friends. That is all I have to say.
Reviewed May 10, 2023
When I called, and I had a difficult time finding the Orkin tel # but did eventually find a #, left a message and did receive a call back Then in turn I had to call them back for the message that was left and Stacy did an outstanding and & awesome job. She was very kind, helpful, patient and did an awesome job. Major Kudos to, Stacy. Thanks, a million.
Orkin Company Information
- Company Name:
- Orkin
- Year Founded:
- 1901
- Address:
- 2170 Piedmont Rd. NE
- City:
- Atlanta
- State/Province:
- GA
- Postal Code:
- 30324
- Country:
- United States
- Website:
- www.orkin.com


