Orkin Pest Control Reviews

Took my credit card # then didn't show! I would give this place 0 stars if I could. Made a same day appointment, gave them my credit card number and they did not show up or call. I cannot get anyone to pick up the phone. It's as if they are screening calls. DO NOT RECOMMEND!

I had an appointment today from 8-10, nobody came at that time. I called customer service, they said it was an emergency with the technician and promised that someone will come from 10-12. Nobody came during that time also. I called again, they said someone was coming at 12:30, still no one showed up. By one o’clock, after five hours of waiting, I could not wait any longer. I called again and said I didn’t care if they came, I am leaving. Customer service representatives are absolutely useless, because they can’t do anything if there is a problem. They promised me that a scheduling person will call me, and a manager will call me, but nobody reached out. They can’t fix the time of appointments and every time they schedule appointments, appointments get cancelled or rescheduled for another time without prior notice. I am sorry this is happening now, because a half year before it was an ok company.

I’m only giving the 5 stars to my Orkin pro Tyler T. He has been amazing. I have had nothing but issues with the call center and waiting to get a call back from an inspection specialist. Tyler has taken the time to be sure everything is getting done properly and I appreciate him. 🤩

Their service sucks. I waited two months just for an appointment that was delayed! I had to go to Home Depot myself to get the rats out of my house, because the technicians (PELE) was not answering my messages for weeks to confirm my appointment so I rescheduled. When he finally arrived, he was already rude. He would not spray my house due to my dogs were fighting in my house but my son took them to my other son's house down the street. He still would not go into the home because he was afraid. I had to take two days off just to clean my home. Yet no one still has called me back due to this. I will definitely never use Orkin again!!! I was also charged and nobody ever helped me. He was also recording me.

Very poor customer service. Hard to get them to return a call and even harder to get them to show up to your house to perform service. Wish I read the reviews beforehand. Save yourself a headache and use anyone but Orkin.

I paid for Orkin’s carpenter bee treatment (receipt attached). After being promised by their representative that the service would be guaranteed for a year. Within three weeks, the carpenter bees came back. When I called to report the issue, I was told I would get a call back. That never happened. I called multiple times and was ignored. My wife also called, and they told her the same thing— “we’ll call you back”—but again, no follow-up at all.

I normally don’t write reviews, but I feel it’s important to share my recent experience with Orkin in hopes that it helps them improve their service. I reached out for help with a rodent issue and was eager to resolve it quickly. While every representative I spoke with on the phone was polite and kind, the actual service delivery fell far short. I made nearly 10 calls trying to get an appointment honored. I even took time off work and stayed home for a scheduled visit, only to have it canceled without explanation. It wasn’t until I called multiple times that I was told the operator was unwell and couldn’t come out.

First time I got Orkin the woman here was amazing, so I bought the year protection the second year. New guy was here longest 9 minutes and never sprayed in the back of the house. Then to top it off they billed me for the last treatment when I didn’t get the full treatment I had paid for. What a waste. Dartmouth NS

Do NOT use Orkin. I have called Orkin 8 times. They will not give me corporate headquarters phone number nor will they give me the regional office. I was charged for services that were NOT done. They do not call back and the customer service is horrible! I have reported them to the better business bureau.

Absolutely horrible experience with Critter Control branch of Orkin. We had them out for moles and nothing good happened. Huge upfront cost, ineffective treatments, absolutely horrible communication, techs coming out for "service" when ground was frozen solid. I saw one tech get out of his truck, walk around the solid frozen yard, get back in his truck and write up a $99 service report. Complete waste of a ton of money. Total upsell at beginning with assurances the mole problem would be solved with 2-3 ,treatments. Monthly treatments for 10 months during which time half our yard was destroyed. I've never dealt with a company with beyond horrible refusal to communicate.

After over a year I am terrified of Orkin Inspector Ryan ** taking advantage of my disabled husband and me with severe phobia of rats/mice. Convinced we did not have mice infestation in our attic. He used fear tactics to get contract. I complained and nothing happened. He showed up at our house again this year after we were told he was forbidden to return and complaint last year. I am compelled to report for God knows how many more elderly and disabled people are being taken advantage of. I am sure the pictures he never gave us but after complaining a supervisor in Miss sent us pictures that didn’t even look like our attic insulation.

Very professional. They did an excellent job. Pedro was our salesman who was extremely knowledgeable, DaMario and Nate spent the entire day at our home. The job was impeccably done. They cleaned up everything beautifully. I couldn't be happier. They were really effective with communication regarding what was happening and very professional.

I have had Orkin in my apartment multiple times through my apt building. The pests never went away and they came approx 8 times over 18 months. Technicians never spoke to me. Just came did the spray. Didn’t want to answer questions etc. My building has since changed to Abell and we are finally getting pest under control. I would not recommend Orkin.

On 7-29-25, Anthony ** was the Orkin Technician that came to do our every other month Pest Control treatment which he has been doing for several years. Anthony always does an excellent job! He is very knowledgeable, professional, and courteous! That is why we keep asking for Anthony ** to keep coming back. Thanks so much!

Spent the 1500 dollars for bed bugs. We had someone stay over and noticed right away. They were prompt in coming to tell me I had an infestation. The only problem was after three sprays they didn't get rid of the bed bugs and I'm out of the money.

I called them to do a carpet beetle spray. They charged for that but did a very poor spraying of the perimeter focused on ants. They did not return my calls to adjust the price. I cancelled all future service with them. Very disappointed with their service and would not recommend. We are now using EcoShield and much more pleased with their service and would highly recommend that company.

This was a worst company ever. They didn't get rid of not not my roaches. They kept bringing some girl here that I kept asking him to quit because she did a horrible job. They only sprayed my outside once. It was a horrible experience. I had to go out and get stuff to get rid of my own roaches. I would never use or can ever again and I suggest other people think about that too

Signed up for a one time service with the expectation that I would have an inspector come check the issue after 2 treatments. Did not have the inspection but the worse issue was my card was charged for additional services without my authorization. I was told my paper was ticked off for monthly payments but my copy does not. Do you think they tried to resolve the issue or offer a credit. They are more focused on revenue than excellence service. Terrible customer service.

I have an issue with Sugar Ants and had Orkin come over on July 3rd. But since then I am unable to contact them for revisit while ants are still there. Customer Service is non-existent. I have tried calling them several times - without any response or call back. One rude rep hung up on me after I started my complaint. Their 'web' is not functioning either so I can't search 'My Account' to register my complaint. The Orkin rep was supposed to call me 'in a week' after initial July 03 service. I haven't heard from him at all. I wrote an email to his supervisor Shawn **, who never returned my email.

We have bees in the walls. We called other pest control places and they could not come out for a few days. We called Orkin and they could come out the same day. However, what they don't tell you is that an "inspector" will be out to assess the issue. Your issue is not resolved that day. We had no idea. The inspector did not come out the same day. They gave us a window of 2 hours, no show, no call. I called 45 minutes after the 2 hour window and no one had any idea why there was a no show. She put me on hold to check and we got disconnected. I will assume I wasn't hung up on. NO one called me back. I waited for over 5 mins and called back. They told me they can only call out so dropped calls are not returned. Turns out we had a large amount of rain and a few roads were flooded out so he was unable to come. Not a problem but no one could call us to let us know?

Bryan was the technician who treated my home. He was very pleasant, personable, professional and extremely thorough. I am very grateful for his attention to detail. Based on my experience today, I would highly recommend him and the Orkin company.

The service that I received was ok, but the cost was not fully disclosed to me. The customer service personnel were very ignorant on resolving major issues, all they can say is I would need to talk to a manager. But they were not able to transfer me to them. DO NOT USE THEM.

I had a five year termite contract which included the bait traps. I told Orkin I wanted to go with the technician when they looked at the traps. Year after year they said they viewed the traps but I never saw them look. So now I lock my gate to the backyard. Then they say they looked at all the traps even though the gate was locked. I fired Orkin and made them remove the traps. Then a year later Orkin sends three different techs out in June after I fired the company the year before. They won’t stop harassing me. Next step is with a lawyer to get a restraining order

Orkin came out on April 15th, put in a few trap and said they would be back in a month and every month of the 3 month contract. Two and a half months later, didn't hear from them. I called to ask them to remove the traps and was asked how long I want to extend the contract. Really don't listen. I said I don't want you back I want them traps removed and asked why no one has come back and was told that since they dropped the ball it was up to me to call, it wasn't their fault that I didn't follow up. Horrible admin service, the person that put in the traps was good, but the office admin HORRIBLE!!!

If you are reading this, find some other company than Orkin. Please don't get cheated like we did. We have everything in emails and photos to prove their incompetence and or apathy. We should have known since most of the contract we signed dealt with arbitration and not suing them. They told us we had a bad mice and snake problem in our encapsulated crawlspace and attic, and probably the walls too. The work they quoted was expensive but based on other quotes they were on the high side but in line.

Used Orkin in San Diego for many years with no problems. Moved to Tulsa, OK, and they can't seem to kill the bugs. When I called to have them come out again, the person taking calls, Mary, said she would have the GM call me, but he never did, then tried to upsell me. Please refund all payments and cancel my agreement.

We have Orkin now, they never show up on time or the day they are suppose to and bill you even though they did not do a treatment that month. When they are here it seems as if he does nothing. We still have spiders and ants. I highly don’t recommend taking a contract out with them as they do not fulfill their obligations.

I hired Orkin 8 months ago. My wife has severe reactions to scorpion stings, which have been life-threatening. I disclosed this very important fact to the Orkin representative who came to my home 8 months ago. They assured me that Orkin could protect my home from scorpions. On May 15th, Orkin came out to treat our home for scorpions. This morning, June 13th, I was stung by a scorpion in my clothes as I was getting dressed. Had that been my wife, she would be in the hospital, fighting for her life.

If I could give a lower grade I would. The service out of the Syracuse Office is totally lacking. Took the day off, met with the Inspector, went over the pricing and services, signing the agreement and scheduled the work. Due to the nature of the chemicals, we had to not be present. Only to uncover that they never came to complete and never called to reschedule. It took two voice messages to get a return call and then the told to office manager to call - who knew nothing to say the least. That their machine was broken and needed to be fixed and they didn't know when the work could be done. A very poor representation from a major pest control company. SHAME ON THEM for lack of professionalism.

Service technicians were two hours late for our initial appointment. They were also unprepared and couldn’t finish the job. They came back out (late again) and still didn’t properly finish the job. They were supposed to do exclusion work to keep pests out, but they left gaps larger than 1/4” left untreated! I would not rely on Orkin to do any proper exclusion work in the future. Not surprising since it’s just another opportunity for them to charge for extermination services. They’ve also refused to provide a customer copy of the service contract that was signed, which is extremely shady.

I paid 1 year in advance for service every 3 months. After a few months they started coming monthly and billing for every unwanted visit. I called Orkin many times but the rude representatives never could get me back on a 3 month schedule.

I am extremely disappointed with the service I received. I had mice and had an inspector come in, Robert **, who suggested some work to exclude mice from the home. Things were fine initially and I had no mice issue from December 2024 until May 2025. However I was supposed to have Bob stopping by with a lifetime warranty on the fiberglass insulation but he air coming. He made appointments with me and never showed up, never responded to me to explain or reschedule, and then completely quit responding. Now I have a significant mouse issue again and have to start all over with another company. I am looking into this further but intend to warn as many people as I can about what happens with Orkin after the initial couple of visits. Very disappointing.

By far the worst experience I've ever had with a company. We signed up 3 months ago and have yet to see a technician. Nobody has contacted us in two months and the customer service agents were unhelpful. Do not recommend!! Stay far away!!

On 10/31/24 Orkin provided House Exclusion. The problem was not resolved over the next several weeks despite repeat visits. The problem continues to June 2025. The problem is almost daily. Wasted thousands of dollars for absolutely no relief.

Customer service is very rude, Austyn ** became very upset about me canceling my service. Austyn slammed the phone down, after speaking with me about my complaints. I will never recommend anyone to this company. If I could give no stars I would. I was paying way too much, for the service not to help with pest problems.

The company advertises 24-hour support through sales, paperwork, marketing items, and phone hold messages. However, except for two people, no one returns calls. They do not show up, and if they do, they don't call in advance. In their presence, pest control has been "uncontrolled." My tenants have mice in their bathrooms and on their beds. No one returns calls. The emergency line only escalates into a vacuum and never reaches the right people. It always takes months to resolve issues. I have them for three properties and removed them from my personal today. I am getting rid of them.

I’m extremely disappointed with the repeated cancellations of the pest control service by Mr. Paul ** scheduled in Minneapolis. This is now the second time your team has canceled on very short notice. I arranged my schedule and waited at the property, only to be notified again that the appointment was canceled. This is a serious waste of my time and incredibly frustrating—especially considering my tenants are dealing with an active pest issue that cannot be delayed any further.

Ever since the Rentokil merger, our service has been non-existent! Had one tech show up, sat in our parking lot for 20 minutes, waited until we went out on property, didn't call the number on the door, didn't leave a "missed you" notice, sprayed a line across the front flower box (not in service contract) and left. He charged for the service he didn't provide, all on cameras.

I recently had the house treated for termites. I had a problem and called for an inspection. They set up an appointment, I waited all day, and no one showed up or called. I called the office at 3:30 and was told no one would be there today. I'll have someone call and set up an appointment with you. It's been 5 days, still no call. Over $3800.00 for 10 hours work, and I can't even get a call back. I went and purchased a bait station and installed it myself. My advice is that you can buy all the material for about $300.00, real simple to install. Save yourself $3000.00 and do it yourself.

I called Orkin to say I had carpenter ants. They were going to have technician call me. After a few days of not hearing from them I called another company. About 2 weeks after my call to Orkin my neighbour said a technician came by to say she had an appointment with me. Not true. I got a report/invoice by email. I called to complain and they said a technician had tried to reach out to whereby I explained there was no call from anyone at Orkin, no voice mail, no text, to email and certainly to appointment made. I now got an invoice in the mail. I have called to complain again.

For the most part they are nice and professional, and I am happy with the services, however I would make sure to get accurate rates as they misguided me as far as the payment. I ended up getting charged more for each service when I was told a specific amount initially. I'm not very happy with that at all and may be ending my services on behalf of misinformation. I feel as if I was lied too. When I spoke to a representative about it all she said was "I'm sorry, I can turn off your autopsy". I would have been happier if she would have looked into my initial call to see what was said and make it right. If I would have been explained correctly the first time I wouldn't be so upset. I do plan to cancel my services if they don't make it right.

My Orkin service provider is Ryan and he has truly been reliable and professional. I have been very pleased with his concern for my satisfaction. He has taken the time out to schedule an unscheduled visit when needed.

Very disappointed in my Orkin Service. They guarantee satisfaction. I am totally dissatisfied. That is a bunch of bull. The cost of their service is ridiculous. You can buy cans of the same product they use on Amazon for $25.

I scheduled a free estimate for termites. They gave me a window of 2pm-4pm. I awaited them to arrive, but instead, at 3:40pm I got a phone call from them. The technician said he can give me a quote over the phone. So they never even came out to meet me and have a look at the house. If they were going to just give prices without looking at anything, why waste my time waiting for someone to come?? So, I called Terminix instead, and their technician actually showed up, offered advice, and made suggestions as he walked the whole property to look at things. I decided to go with Terminix. Orkin's approach was very unprofessional.

Was not told by person who signed me up, there was a limited time to cancel the service. Was assured that I could cancel at any time and it would be no problem. Well, I found the source of the problem and now can handle maintenance on my own. They don't send the same person, so you end up doing lots of explaining. I would not have signed up if I had known I wouldn't be getting the same person every time.

Signed up for Orkin to handle a rodent problem at one of my investment properties. The first scheduled appointment was for today from 10 to 12. This company did not show up or call me to reschedule or inform me that no one was going to be able to service the property. Terrible first impression and will be canceling this service contract first thing Monday morning. Thanks for nothing Orkin.

I called Orkin to get a quote on their services, price and the type of pest that they would treat for. The lady I spoke with let me know their company was the best in the business several times. She then said, "Let's get you scheduled" and I told her No, I would need to speak to my husband about the pest you said you could treat and the price it would cost because he is the one that pays the bills. My husband wanted me to call around and get quotes and services from several sources in our area. I told the lady on the phone that my husband was currently working and would not get off from work until 4:00-4:30 PM and I would speak to him about the quotes. I was upfront with her that I was only calling for quotes at this time. She asked again to get me scheduled, I had to tell her again that I would speak to my husband BEFORE I would schedule for services. The call then ended.

Where to begin? Well for starters you are not worth a 1 star. I can’t give lower tho… I started treatments in September. Paid the massive start up fee. Came because we saw 2 bugs. They preach that if pest show up we will be on your door step free of charge. Bull crap. They cancel every follow up until it’s your time to pay then they show up. Been fighting bugs for 7 months at 100 bucks a month. Get told we are lying and they treated it. This company is terrible. Call anyone else or go buy some spray at Walmart. It works better than Orkin… Ohh and when you demand a refund for them being incompetent they will offer you a couple months service back. Nothing like pissing away hard earned money for .5/1 star service.

Absolutely wonderful service! The worker who came out Zeshon was absolutely wonderful! Very fast, and exceptional service was provided with meticulous attention to detail. The technician Zeshon demonstrated a comprehensive understanding of pest control strategies. A courteous and professional demeanor was maintained throughout the visit. The treatment area was left clean and organized upon completion of the service. Overall, a highly satisfactory experience.

Hate this place. So called them. They destroyed not relocate honey bees then charged me 2 times. Apparently they came, sprayed outside while not home. I told the guy first time I didn't want them to come back every 3 months. He said, "Ok just call." Well last 3 years I get calls from collection for stuff I didn't get nor want and their excuse I should of called. I did. I hate this place. I mean hate.

They are showing up on time. Example I’m on a month to month spraying. February 5 came, was billed and paid 127.00. Bill supposed to be 65.00. Feb 24 showed up, billed and paid 65.00 for February again and March 5th tomorrow get a call will be here again. Got bill March 4th today for March for 65.00 and a call saying he will be here March 5th. Idk how long this been going on. Called and got no real answers.

The people that came to my home was very unprofessional. One guy came and left his trash in my kitchen on the floor. When I reach out to Customer service to tell them she just asked, "You want to cancel your service?" I said yes. She cancel it and just hang up the phone.

We've been using ORKIN for ants for a few years and recently we decided to give them a try for mice control. For 12 years, we would catch 3-5 mice each Spring and 3-5 mice each Fall. The quote was $1,900 for a mouse barrier to be placed between the foundation and the siding and then be covered by a wire mesh so mice could not chew through it. Sales guy advised we would may an uptick in mice for the first month (as they try to get out of the house), then promised no more mice after that.

My tech Jonathan is the BEST! Very respectful, always on time and communication skills are on point! He gets the job done and I have no complaints. Jonathan has been with us for about 5 years, he's awesome! ** Family

More of a scam if anything. Most of the time they didn’t get the areas needed inside. They still charge even if the service hasn’t been performed. I work two jobs so my availability varies. I called at the end of the week, which happened to start a new month, to cancel and I can’t even though I just paid a service that wasn’t completed. If your pest issue seems like it would take a long time to get rid of then call Orkin. If it’s minor/not life threatening then it’s a waste of money.

I was interested in using Orkin however they demanded to have my credit card information prior to my review of the contract. If the contract has nothing to hide in it, why in the world can't I see it???? So I googled some reviews and they were horrible. Many customers said that the contract has hidden fees and that it was impossible to reach customer service.

I had a fantastic experience with Orkin Pest Control! We recently discovered a few unwelcome guests in our home, and after calling Orkin, the entire process was smooth from start to finish. The technician arrived on time, was very professional, and took the time to explain the treatment plan in detail. The service was efficient, and they made sure to address every concern I had, from the types of pests to the safety of my pets and family. They also offered tips for keeping the pests away in the future, which I really appreciated. Since the treatment, we haven’t had any issues, and I feel so much more at ease knowing Orkin has taken care of the problem. Their customer support has also been top-notch throughout the entire experience. I highly recommend Orkin for anyone dealing with pest issues—they really know their stuff!

Be careful with what the sales representative quoted on you. They will misquoted you, bait and switched , they also denied what should be included in the agreement. That’s really unprofessional. I won’t recommend this company to do your pest control job.

Originally hired Orkin (Parma office) to get rid of mice at our house. The problem wasn’t resolved and they didn’t follow up after reaching out to customer service. However they pushed for unnecessary services, like mosquito control in backyard, and charged additional $350($600 total). Several times we were out of town and Orkin would not reschedule the service and still charge us without actually performing the service. Multiple phone calls to get a hold of the branch manager and they still put their fraudulent charges in collections Worst company ever, would not recommend!

I am writing this review because talking to the local representative got me nowhere. My wife filmed the Orkin man illegally dumping his trash in to our dumpster (see photos) and no I am not a customer. Needless to say I was absolutely disgusted with what I saw. I called and gave them the opportunity to make it right by either removing said trash, dead mice, rubber gloves, mouse traps, pesticide cans or pay to dump the contents neither of which were done. Which is kind of disappointing because their catch phrase is we’re not happy till you’re happy. Like I said see the photos.

Hello everyone. I am from Soperton, Ga and ORKIN has been great help. Eric has been fantastic in what he does each time he come over to help. He’s kind, helpful, respectful, and he explain everything about the treatment/plans in great detail — he always on time and I am very satisfied with the services every visit. I would recommend this great company to anyone who need pest control help. Thank you Eric and ORKIN for the fine work you do!!!!

I have been using Orkin's pest control and rodent program for a little over 2 years now. I have been very pleased with the level of service and professionalism that Thomas, our technician, has provided. He is diligent in sending texts prior to each and every visit informing us of his ETA. Not only is he very professional but also very thorough, dependable, and extremely knowledgeable. He is truly an asset to Orkin and represents the company well. Keep up the great work Thomas! I would also like to commend Justin and his crew for how well they executed the rodent program as well as how effective it has been.

Eric is great! He clearly explains what to expect and does his duties quickly and efficiently. We live out in the country and it’s great having less bugs all around the house, inside and out. Can’t wait to try the mosquito treatment plan.

On Dec 27, 2024 Orkin company a guy went to crawlspace, he found 2 deads mices. Tell my husband then he walk away. My husband told me then, I asked my husband he clean up? My husband said NO! I was so upset. Called Orkin customer service. A lady told me they will not charge that service, BUT LIE!!! They charged!!! This is first LIE. I called again, customer service a lady told me guy took care 2 mices already??? This is SECOND LIE!!! 73 years old my husband went crawlspace. He took care mices. I asked solve problems talk manager or supervisor. No one called back. The Orkin company should be very ashamed!!! NO SERVICE. ORKIN CHARGED AFTER CUSTOMER AUTOMATIC SIGNS CONTRACT.

Orkin's service was adequate until the start of the new year. Without any notice, written or otherwise, the technician we had and trusted for years was replaced. The latest technician did not keep the scheduled appointments and made appointments with us without notifying his office. We thought we had an appointment but he never came. We called the office but they did not have an appointment listed. We wrote the Branch Manager on January 8th about this matter but he has not responded. We believe this is not professional. We feel that we are not important to Orkin although we are paying our monthly premium.

I am currently online and even their AI keeps you on hold. I am also on cell with local office. After much wasted time trying to cancel my contract AI said can't help have to call another number. Still waiting for answer from local number. After contract signed response time consistently slow, not problem till you sign up. I will never sign with this company again.

We began services with Orkin 8 years ago and until few past years, were satisfied with them. We had some tecnicians who were thorough, knowledgeable, and professional, and others who did just the bare minimum. The past few years have been less than stellar. We were billed for services we never received. We have a Ring doorbell and could tell no one was servicing the outside. They did reverse the charges on this one. This past year, our technician showed up smelling of marijuana. We know it is legal, but the smell in our house was present, long after the technician was gone. Then, our technician stole from us to the tune of $300+. We have proof of this. When I called the company, there was no apology or acknowledgement. They even charged us for the visit. We no longer have Orkin. Had they just been transparent and apologized-this review would have been different as we had been happy with their services.

We called the Orkin Pest control for the flea treatment with one time service on 4/9/2024. They charged on my card $349. We also did call them back for the lousy treatment after the resident complained it. However, they kept charging us every month, $119 on 5/30/2024, $119 on 7/22/2024, $150 on 8/33/2024, and 9/6/2024 on my old credit card 4094 5100 0135 7497. We contacted the Orkin Company and wanted to cancel the service on 11/24. They told me I had signed the contract agreement, which was obviously wrong since I never signed any agreement before. I asked to send me a copy. They sent me one fake agreement with forged signature. I asked them who signed it and who created this agreement. Then they said the tenant did it.

There's a lot to like about Orkin but beware of a couple of issues. They are expensive ($95 per month, in my case), but maybe that's to be expected for an at-home service. Also, some of their associated services—particularly insulation—were not competitive with other insulation contractors. When they came out to do the estimate, they were not thorough, and their price was higher. Having said that, I still strongly recommend Orkin Pest Control services. I am confident in their work, and my house is no longer crawling with insects. My cats and I have not experienced any ill effects.

Orkin did a good job investigating for bedbugs. They were courteous and understanding. Told me what to do to get rid of them. Gave me a quote for spraying. Told me how to treat my clothes that was in my dresser.

Terrible company. I've had them out 6 times over the last 3 months for bed bugs. A supervisor came out and said they were gone. I found more. Called again and they sprayed again. Two weeks later, more bugs. service manager will not return phone calls. $1800.00 later and still bugs. Highly do not recommend!

I have had Orkin for a while. Once a year I have them go up in my attic and spray a bit and leave some sticky traps for Florida roaches! They went up this year sprayed a bit but no traps. A few days later I had large ants in my garage and still wanted sticky traps in my attic. I called twice because I pay for revisiting my house btw paid visits. No response. Ryan the manager of the FL Ocala store never called back when I canceled them coming today. I called, texted the tech for him to get a hold of me. No response! They broke my paid agreement and customer service seems to be a low priority for this office! With so many companies to choose from, I would shy away from Orkin based out of Ocala. They are under dependable and don’t care about their customers. They never returned calls..

Orkin customer service is atrocious. I’ve been calling for a month, have left six messages and have not heard back. They sprayed in September and told us that if the pests came back within 60 days they would respect. We were reinfected less than 2 weeks later and they have not returned any calls to come and respray.

Hello customer service. Started off great, on time but I guess that how they get you. Per their policy service can only be done with payment first, no problem. Now last tech comes, doesn't do his part and now wanna send me collection, haven't got my service per what they promised. I would run or make sure you get recording of their policy and in writing. Look elsewhere if I were you.

(is what they called it) in my attic. At this point I had not seen a mouse inside my house, So I allowed them to removed ALL of my installation, spray a cleaning solution in my attic, which removes their urine because that is what they follow in their trails, and the cleaning solution smelled really clean. They also sprayed 8 inches of insulation back into my attic. The cost was $ 9,902.00 of which I had to pull out of my 401k to pay for. However it took forever for them to come back and place the last two of my outside vent covers, under my house, due to different reasons. Now that all is complete concerning the mice, I am having to purchase the old fashioned traps and catch them inside my house. I have seen at least 4 since this was done about 4-6 months ago..

After we meet with a wonderful salesman from the company who gave us a bunch of free stuff and he could have sold us the moon. We have had a terrible experience with the actual company. Many, Many empty promises. When we had a hornet problem they made many promises to come address the issue. When we could not leave our house because it got so bad and hundreds of hornets has taken over both front and back porches. They never returned a phone call. We had already gotten off on a bad foot when the promised services and never delivered but were happy to take our money. It was not until I called every day asking to speak to the owner that they finally issued a refund (1 month later). I would not trust anything they say. STAY AWAY!!!!!! Reporting to BBB. NEVER AGAIN.

I had work done by Orkin, we had a bat problem. They can done what they had to, it took 2hrs to fix it, the cost was $2000, warranty was for 1 yr. the last day of the warranty I emailed and told them some of the stuff they put in the holes was on the ground. The wife found some but don't know how much blew away, I waited a wk. then called, I was told someone would be in touch with me, I waited a couple of wks and called again, was told the same thing. 2-3 wks later the wife came home and found a business card in the door. That was on a Fri. I called Mon. to talk to someone, left a message, still no call back, this has been going on since Aug. 8/24.

No call, no show. Trashy company that is just out here to get your money and then there's no guarantee. On two occasions, I have had a tech not show up and there was no communication received from Orkin that the appointment would need to be rescheduled, etc... After leaving a bad review and placing multiple calls on top of emails, the branch manager finally reached out saying that he would get someone to come out to do the treatment. Fine... I had to schedule a second treatment, and same scenario - except no one was able to come out on the scheduled date of the follow-up treatment. Use another company!

I wouldn't recommend this company to anyone. I canceled service after hubs went on leave from work due to disability we had no income coming in and I called letting them know. Multiple times they came to my home and repeatedly I told them I canceled service until further notice. I find out then that we had a past due balance due to them coming out I didn't receive service but they had charged me. Also I was double charged twice one month which resulted in an overdraft fee I then had to cancel my card and get a new one. Just so many headaches. Oh they also send people to your house to collect money which is against the law and is harassment. Next time I will just call the police and charge them with trespassing and harassment my next stop is a lawyer.

Diago was in charge. He gave a price then pretended to not hear/understand/remember what I had him here for so he had to increased the price! He said the guy he called to contact me days ago didn't do his job. What a bunch of crap. Scammer, unreliable, dishonest all masked as a misunderstanding.

Very disappointed. I currently am dealing with a roach infestation. I live in a town home - so they are traveling between houses. During the first visit the tech sprayed some poison by the fridge and placed 1 glue trap and 1 disc. His report and invoice stated a whole lot more than what he actually did. Then for the follow up service I was told I would get 3 days notice - to my surprise I got less than 24 hours notice. I called to move the appointment (as we were going to be at work) and they told me the can't change it the same day. She didn't believe me that I didn't receive a 3 day notice.

We were having a terrible issue. I went online, emailed the company at 6 am by 8:30, someone had contacted me to let me know the local office would reach out to me ASAP. Within an hour ANDREW had called, he was very friendly and assured me it would be taken care of! Sure enough, he called someone and before I could get home from work they had the issue addressed! I really don't know what we would have done without this company. Professional, reliable, punctual. If I could give 10 stars I would.

I’ll get straight to the point. First of all, I stated 2-3 times while booking my quote appointment that our roof had no attic, and we wanted a good look at it for pests. We wanted the inspector prepared, maybe with a camera on a stick, or this would be useless. The lady on the call (name omitted for privacy), said satisfaction was guaranteed.

Orkin was used to get rid of a large in ground yellow jacket nest that was right next to our sidewalk in a flower bed. We discovered it after numerous stings. I thought Orkin would have removed it. No, they sprayed and put down powder and stated 2-3 days for them to die. A week and a half later and several more stings, they were alive and kicking! I called Orkin two times over several days and no call back. I ended up spraying it myself and using a hoe to pull up ground. I'd spray when I saw more coming out and repeat the process digging down through the nest. I took care of it in 15 minutes. I eventually connected with Orkin and they refunded $100 of $300 service fee. I will not use Orkin again.

Called Orkin yesterday (Monday Oct. 7th 2024) to get them scheduled to come to my house for a pest control issue. Explained my whole situation to Maryann. Got to the part of providing my address and my address wasn't showing as an address they service. I explained to them that my zip code recently changed so that was probably the issue. We are in a very popular area in Arizona so there should be service. Maryann said she was going to have someone from the office call me to see if they could override the system. Nobody called. I called back and got someone named Dimitri, who I had to explain everything to all over again. He wasn't able to transfer me to Maryann. We got disconnected and I had to call back a third time and got someone named Tommy. He wasn't any help either and I finally just told him never mind and that I would just call a different company. Horrible customer service. Glad I figured this out now and didn't use them.

Horrible service and customer service. Lack professionalism and accuracy. There was always an issue and hassle. Not worth the time or money. They sprayed the work solution, just for precaution, we were asked to leave the home. They tracked mud into the home, they tried to upsell every single visit when there were so many errors on their part. Just horrible!

I have nothing to say but wonderful things about Orkin. Your customer service is on point. James ** is absolutely wonderful. Went above and beyond his duties to help me. Brandon the exterminator Fantastic, so professional and nice. I can be difficult at times but these two gentlemen were on point all the time. Highly recommend to anyone who needs rodent service or a exterminator Thank you very much.

Expensive service with false promises. No show for appointments twice and just got the service a month ago. Difficult to get customer service representatives on the phone and zero follow up when leave messages.

They sent one person out and after inspection said they won't spray. But said they want to vacuum and use deadly chemicals. And hiked up the cost to get it done. Tried to tell me basically I didn't know what I was talking about. And I have a landlord Joe ** who won't pay for it. So we are held responsible and will get evicted because we believe in using the rent money.

Pathetic service. I told them I have a speech disability. They keep disconnecting my call. This has happened over 20 days. I can't imagine how they would have treated me if I needed after service. I was told somebody will respond to my email. Nobody did.

I had a massive bee, wasp, hornet invasion on my roof of a 3400 sq ft house. I tried to resolve it myself, by purchasing every known bee/killer spray available at various stores and all it did was make the problem a million times worse. So I called every exterminator company within 50 miles that shows online as open 24/7 and handles emergency bee removal, no one would either answer the phone or come out.

Very poor service quality, and not reliable. The local branch is not responsible, missing appointment all the time and some tech just in and out without perform service. Complained so many times, but no use at all. Never changes for the past years!

I love Orkin!! I called them to remove a hornets' nest and 2 yellow jackets' nests on our log home. They came out the same day, did a inspection and removed all 3 for a reasonable price. I called several companies to get quotes. Thank you so much Cody & Janel.

I have been using Orkin for the past few months now. Due to an infestation in my kitchen. I was overwhelmed with the situation so my wife ended up calling late at night. They were actually able to show up the day after. Although the service has been good. There is one person in particular that seemed to care more than the rest. Hector V has been to the house twice and has done a great job explaining the process and offering solutions to our problems. I would completely recommend giving this company (in Houston) a try.

Today I’m on my way to work and this driver and a Orkin truck almost ran me off the road then pulling the camera out to record me. He’s very unsafe as far as his driving ability. Not everybody should have a license sitting here yelling and screaming at the top of his lungs. This guy is extremely dangerous. Truck number **.

I wish I didn’t have to give any stars. They are very rude and very unprofessional. I had an appointment time set up and they didn’t show up for the time. He then proceeded to tell me that he called 3 times which he didn’t, tried telling me that my voicemail box was full when it’s not and also tried telling me that he sent me an email which he didn’t. When I mentioned that I needed them here on their appointment day he then proceeded to tell me that I shouldn’t have waited until the last minute to call like I was the one who did something wrong. I give zero stars and will not recommend them to anyone whatsoever.

My service man has not been the same any 2 times in a row. However, today Aug 14, 2024 the service man did go above and beyond his requirements. Very friendly and personable. He provided our first mosquito treatment to the best of his ability giving the fact he did not have the blower and only had the sprayer to work with... We will know within a few days if the coverage is sufficient.

Service is ok, but their reports are garbage. There is no way I can tell what is going on at my place of business because the reports contradict themselves. I have been complaining about this for years and finally wrote a detailed letter to head office. Did they respond? Nope. Not by letter, not by email and they did not even bother to give me a phone call. I am done with Orkin and taking my business elsewhere.

Gained pests during their service period of two years that we never had before. Does not take accountability. Terrible customer service, never consulted on visit but checked off that customer (me) signed off on every visit for two years.

2 times since the beginning of May 2024 they came and so far I have paid over $550. I canceled and they are still charging me. I had better luck with a $45 spray down in Florida and the bugs stood off my property for the whole season.

So far, Orkin came out two times and each time we keep seeing huge spiders. Last time they came out was five days ago and a second huge spider we’ve seen. I don’t know what’s going on, but I thought Orkin was supposed to be good.

This is the worst experience of my life! I called Orkin because most of my friends use them and always had good things to say. They gave me this big pitch about how they were going to take care of me and my home. The guy came and sprayed around the outside of my house. (It was supposed to get rid of ants and spiders and he set three mice traps. Didn’t spray under or inside my. He just around the outside, didn’t spray for mosquitoes.) He said he would be back in two weeks to spray yard and check traps for mice. What a joke! He never came back. I called the office four times and apparently business is good because NO ONE had the time to call me back and the 60 day guarantee “yeah right”. They charged me $ 289 for first visit (and by the way, I still have ants and spiders) and $73 a month after that. Not worth it. This Orkin is a joke and you have to put up a battle to get your money back.

We had Paul ** come out to help us figure out what was going on in our old barn. He was extremely Knowledgeable, kind, on time, not pushy to do the service, had an answer for all our questions. Would definitely recommend him to anyone. Thank you Paul! Look forward to your service in the future!

The worst pest control that I have ever had. The man came in ONCE in the whole 12 months that I have been living here...and I pay for pest control MONTHLY. I had to take matters into my own hands and buy pest control medicine.

Today we had Hector do our pest control Service. This was the Orkin I was accustomed to. Hector went over and above. He was clean, nice, friendly. So respectful and truly concerned about our pest control needs. Thank you Hector for doing such a great job.

Orkin Monroe CT is non responsive and never returns phone calls. Have tried to get a response for 2 weeks. Have been a customer for a long time, but you wouldn’t know it based on how they have treated us.

Low IQ employees, spraying poisons on my Doorbell and across multiple cameras and power boxes. They must think it's funny damaging client's property. I know one thing for sure, no Orkin employee will EVER step foot on my property again. Company is a complete scam who doesn't mind destroying your property. Had to file a Police report on of the morons they sent over. Never use this scam of a service. Raid Spray would be more effective, safe, and less property damaging...

I have an early Japanese Beetle infestation in my planter box and requested an evaluation for this specific problem. The young Orkin representative who did the in-person evaluation had a condescending attitude, masking an utter lack of knowledge regarding Japanese Beetles. The only suggestion was to "buy oil" or remove affected plants. He stated that "any treatment that would kill the adult beetles would also kill the plants". He was unable to answer any questions regarding management of eggs and larvae. No treatment was provided.

I am just going to make this short and sweet. I have a guy named (Alex) who is my regular Orkin guy that was not able to make it this past week so they sent out a guy named Jeremy…. He was RUDE from me opening the front door. He basically told me I was his Last stop. He wanted to just get it done and leave. Did not want to listen to me at all in any way. I was very nice and respectful. He was very Rude and Disrespectful. Like I said it’s a long list of things. I’m just saying if he ever comes back here I’m canceling my service. I have had him once before and had problems and voiced those problems.

Called for earwigs and Initial visit 150 with the following month free, 80 every 2 months thereafter. Got initial did not come back. Made appointment did not show. Rude customer service with incorrect information. I had to call to see what happened. Needed treatment, gave me appointment for a week out. I fired them. You should give my money back. Corky's came next day half the price.

We hired Orkin to come repair openings in our attic and remove dead birds that had gotten in. Orkin workers came, went into attic, then came back down and had me sign and pay for the removal and closing of access points. That evening, we went up to attic and could see outside our home- workers did not seal any access points that we paid and signed off on. I believe they thought they could get away with it since it can only be accessed by ladder/thought we wouldn’t check their work.

I called Orkin to come over and inspect and they did their inspection. We made an appointment for next week. The appointment came and passed. Still no one showed up to spray. Orkin calls me back says that the guy that was supposed to spray put his notice in last week or 5 days ago. Told me they don't even know what the estimate were, They proceeded to tell me that someone is going to come over today and spray for the bed bugs. Did not give me a time frame so I'm stuck at my house waiting, waiting, waiting and waiting. 3 hours past the appointment time still no one here. Would not recommend this company. Go through somebody else that is more reliable and professional. This is the worst experience I've ever had with a pest control company!

Terrible customer service! Rude girl named Courtenay, hung up on me because she said I had wasted her time on the phone for 20 minutes asking all these questions and then didn't sign up for service yet!! Then to find out that they don't even service my area at all!! They wouldn't even get one star from me if I had another option.

I feel compelled to write this review because there is no way this company is 4.7/5 star.. I bought my first home last year and noticed some decent size ants dead on my window sills in one room. I thought I’d call Orkin to take a look. A nice guy came and informed me that these were carpenter ants and that they are only covered under premium service.. He searched the entire garden, saying it would be treated and after explaining the danger of having carpenter ants in the home, I signed up.

I'm a Real Estate Agent in the Tulsa Metro. DO NOT do their "free" termite inspection as you will have to SIGN UP FOR A BAIT SYSTEM EVEN WITH NO ACTIVITY FOUND to get a "report"! This is the biggest, grossest SCAM I've ever heard of. Contact another Termite company that WILL GIVE YOU A COMPLETELY FREE INSPECTION AND REPORT!

We live in Fairmont NC and have been a customer since 2018. Getting regular services every 2 mos. and are very pleased. We have a new technician since about 6 mins., James ** and he does an exceptional job! Thank you for your service!

Horrible Customer Service! They did a poor job with the pest control at my home. When I called them about it, they kept disconnecting the call on me and they were so rude and disrespectful. I would not recommend this company to anyone. Be aware because they also are dishonest.

We hired Orkin for mice removal.  The relationship started out great whereby the Orkin team was very responsive, addressed all our questions, and provided us assurances that they would provide a world class service. However, within a month, things went downhill very quickly.  We realized that: 1) Orkin is very overpriced with their outside mouse bait traps. They charged us $150 for six traps and you could buy the same six traps for less than $30 elsewhere; 2) They did not provide as comprehensive a service as they had committed to whereby they missed a lot of key areas within our home to fill in holes where the mice were entering (closets, under the sink; behind the refrigerator). We had to request they come back to finish the job; 3) Communication was lacking where they misunderstood specific instructions we had provided.

While I would love to give Orkin a higher rating as the technicians are very knowledgeable and kind, their follow up service is not good. I have used them for a couple years now. They did fix an issue with critters in the attic, but their regular bi-monthly service is lacking. I had an issue with some bugs I was seeing and called them to come back to take care of it in between my every other month service. They said they couldn't come back out for 10 days and then the afternoon of the day they were finally supposed to come they called and said they can't come and won't be able to for 3 more days. So now I'm waiting 2 full weeks from when I called for a service I am already paying for for them to come!!!! Very Very disappointing.

Extremely unhappy with their service. Original diagnosis for my daughter’s house in her attic is that it is mice, “no doubt about it”. Company sprayed for mice, put out poison for mice, but it ended up being squirrels. They tried to keep the squirrels from entering house by plugging up holes and it didn’t work. Now they’re telling me that the only way to get rid of the squirrels is to have them trapped and they don’t perform trapping services. The squirrels are destroying my daughter’s house and now Orkin tells me they don’t trap animals. I will never ever deal with them again. They’re really good at squeezing money out of their customers for periodic spraying services. I canceled that service because I don’t trust them! Don’t deal with them!

Have had service for years and was average! Never had same person. Started to notice more bugs lately. So we had a new guy that I noticed wasn’t here for more than a few minutes where others were here longer! So one day did not answer the door to appear not home. The service was for mosquitoes bundle. He had a backpack on and sprayed around the foundation of house but nothing else. When the others would fog the trees! He never fogged anything. Called the office and gal assured me he did the mosquito treatment. I explained the others had fogged the trees. She then stated that they were doing something extra then. I told her mosquito are just sitting at foundation house and that made no sense.

We hired Orkin to get rid of "drain flies" in our basement. The first treatment was $250.00 which they included a mosquito treatment. (We did not request that.) The next month they came out and charged us $92 which also included a mosquito treatment. After reviewing the service and the results, my wife and I decided to cancel as it really was not in our budget, and we were able to get the "drain flies" under control using methods procured off of the internet.

Excellent service. Theew was a mistake on the address. Matthew was notified and came and did a wonderful job. Even call and made sure we was satisfied with our service and told us to call if we needed anything else.

My review is concerning a very upsetting experience with Orkin in Florida, Broward County branch. I had a Norway Rat enter my uncle's home who's handicapped and immuno compromised this easter. Hence once I caught a glimpse of this rat I knew I had to get rid out of it as soon as possible for the impact it could have on my uncle's deteriorating health. Of course, I put glue traps all over the corners along with some a cages and some bait. Rat did land on one of the glue traps but since it was stronger and heavier than other rats it got out of the glue trap and left a big chunk of its fur on it. This rat was showing up all over the place on top of the kitchen stove, counters, under the stove, under the fridge, and leaving droppings all over the place. WE of course have to clean these droppings as to keep a sanitized environment 24/7 for my uncle who is elderly and sick.

Terrible customer service all around. I purchased a home where the seller was able to choose the company for bat removal/prevention and the removal/replacement of insulation affected by bat guano. They were late to the job on multiple occasions, no-call/no showed once without rescheduling and seemed overall very unprofessional.

Orkin - Please read before contracting with them. Learn from my mistake! Orkin made me sign a contract a-priori. When the Orkin exterminator came for the first time after I signed the contract, he only took a five minutes tour of the premises and promptly declared: " I will be back in two weeks to do the treatment (against mice and roaches), which Orkin AND the exterminator were told by me beforehand, including on the day he came, a couple of hours before he came. Now, how difficult it is to set a few mice traps and spray for roaches. What kind of complicated preparation he needed in order to prepare for the treatment?

Orkin in Savannah GA is not a good company. David the tech for orkin was rude and unprofessional. David the tech for orkin did not treat for my roach problem I have. What am I paying for and what services do orkin do to get rid of pest. DAVID talked on my phone when I was still on the phone with customer service to see what they do to get rid of pest. But while was on my phone David the Orkin tech came and interrupted me and said he did not want to service my house. Why was he so rude. All I ask is that he service my house for the problem I call for. Do not waste your money or time on the Orkin here in savannah ga.

I've had the same Orkin technician for 20 years and he's great. Had it not been for him, I would not have known that my water heater down in the back room was leaking. If I can't be there, he always works with me and he'll come when I can be home. I have had a few mice in the garage, but they seem to be at bay now. I don't find even that many dead bugs, but I'm happy when I find a bug and it's dead. That means Orkin is working. However, my bill has gone up to $125 every other month, which is a lot to me. I hope it doesn't keep continuing to go up.

The pest control experts came on time. They did a complete inspection of the exterior of the house. They assured me that the Carpenter Wood Bumblebees were a nuisance rather than a physical threat. I can NOT say enough about how they calmed my nerves. They did see a potential mosquito breeding ground and told me how to handle it. They didn't charge me anything. Their knowledge is invaluable. Thank you so very much.

Orkin Pest Control technicians were highly skilled and efficient. They arrived on time and were equipped with the latest tools and techniques to tackle any pest problem. They also took the time to answer any questions I had and provided me with valuable tips on how to prevent future infestations.

I moved into a rental property that had German roaches. I hired Orkin to get rid of them earlier last year (2023). I kept the service for about eight or nine months. (The first month I was charged double and never reimbursed, I gave them cash and they also charged my card.) I had hoped to see an improvement or resolution to the problem. I never did. I called to cancel and was directed towards the branch manager for my area, he assured me there would be no charge until the problem was resolved and then hopefully I would keep my service with them. Which I absolutely would have. But the problem was not resolved.

Do not recommend. We had a spider problem and hired Orkin. It seemed the spiders literally multiplied. This went on for months. I finally decided to cancel and then this went on for months too. They kept sending techs to my house when I had asked to cancel MULTIPLE TIMES. I started spraying myself and boom, spiders gone. I swear they use stuff that actually ATTRACTS bugs. On top of this they are so difficult to work with. I called at least 7 times requesting a cancel, which was granted each time. Yet they kept sending people. Absolutely ridiculous. Save your money!!!!

Scheduling with Orkin seems to be impossible, they either rescheduled or just don't show up at their scheduled time and play it off as there was a miscommunication. After 3 months with 2 missed scheduled appointments it seems they rather me take business elsewhere. I would advise if you are in the Ada Oklahoma area you take my advice and go with "First choice Pest control".

We have lots of services from Orkin and the most recent one would have been our regular pest control. We have a regular scheduled service every other month and the techs come out. They check the bait boxes, clear anything out and clean. The other service we have is for our bait that goes up in the attic for the bats and anything that we have with that. Usually, it's John who comes and he usually calls us ahead of time and lets us know he will be out. He does his job and then he leaves. He's very friendly. He's very amiable and can give us information if we're looking for anything more that we didn't know that he is very familiar with because that's his job. So he gives us any tips that we ask anything more about.

Stay away from Orkin especially when they offered financing to you for services. The system is made to rob customers from their money. For example if a payment falls on the weekend; and you don't know they don't operate on the weekend you get screw right away. They don't work on weekends, neither they have an automated system for you to be able to do that. Therefore even if it's not your fault that the payment fell on the weekend and you didn't know they don't operate on weekends they'll still charge you the 60$ fee for late payments. Remember you have nothing to do with the fact that the payment fell on weekend and you didn't know they don't operate on weekends and don't have an automated system so you can actually pay without having to speak with someone personally. The website doesn't work either when you try to pay online. It's like rocket science. No lie. They make difficult for you to even pay online.

Normally, I'm not home when the techs from Orkin come through but I have enough faith in them that they'll come and do what they need to do. They always leave me an email or an email receipt to let me know they were there and they sent me several notices back. I'm happy with them. I've never had a problem to start with that I know of but I feel good about the services. My main thing is maintaining it so I don't experience some of the insects. I see myself being with Orkin for at least another 10 years unless something changes.

Orkin provided their service and I was billed accordingly. They come on a pre-arranged schedule. They let me know by email in advance the day they’re going to be here and sometimes, I’m here. Everyone has been very professional.

Orkin did an exterior routine spray on the 26th of January. I had an issue near the door with ants coming inside. The weather changed and we thought that the January treatment would address it. But the technician, James, came back on the 16th of February to help me with it a little bit more. I'm very comfortable with James. He is very attentive. He talks to me and explains stuff. It doesn't sound like it's just a job. I'm fortunate that we have the same technician and we have a good rapport. With the individual at the second property, I don't see them on a routine basis because I do it long distance but I'm very comfortable with the service they provide as well.

Everything's been excellent with Orkin. They have excellent customer service -- professional, knowledgeable, and friendly. I would highly recommend them.

I let everyone know Orkin is the best. I went through eight other providers but no one seemed to stop these German roaches. I didn't go to Orkin immediately because I always felt they were very expensive and I didn't have the money like that at the time. But come to find out, they is just as high as everybody else and they don't have to come out every week or every month. Orkin is always great when they come in. All of the pests are gone. They also go outside. If I tell them I'd seen an ant pile, they're gonna take care of it. I don't see any more issues once they leave. The technician is very friendly and does his job but the only thing is he's old. It's about time for him to retire.

We've lived here for almost four years, and since day one we've had an extremely bad issue with sugar ants. I called Orkin and they came out quickly. Immediately, after the first service call, it was amazing. I let my friends and neighbors know how pleased we were. We didn't see any ants for quite a while then we started seeing one or two, but it was time for them to come out and spray again. The rep, Steve, calls and asks if it's okay to come on a given date. Getting in contact with Orkin is the easiest stuff. A person picks right up. Every couple of months the ants start coming back out, but it's nothing like it used to be. We've also used Orkin in the past when we've had a bigger house in Atlanta and always had a good experience.

The lady who does my hair said she had a friend who was looking for an apartment. I said I don't have an apartment. I live in a house by myself and I like it like that. But she went on and on till I said okay. I said it would be month to month. If it works out, great. If it doesn't, he's gonna have to go. He moved in on a Saturday and Sunday, and I started seeing roaches. When I first moved in, I had the house tented 18 years ago. And about 10 years after that, I had the house tented just because the neighborhood was starting to decline. I started seeing roaches in the yard so I had it sprayed. The tent on the house keeps them at bay. I don't have any food lying around. I'm very careful and I don't eat in the bedroom. As soon as I eat, I wash the plate or if I can, I'll eat on a paper plate and throw it out in a public bag and I tie a knot in it. I went through extracurricular activities to keep them out till this guy moved in.

Orkin’s techs came out for my regular service within the last three weeks. I’ve been with them for over 30 years. They try to get a technician that I can become familiar with and they become familiar with me and my home. But somehow or another that doesn't seem to be the going trend now. Lately, I've been getting a different person from one quarter to the next. I get a quarterly service so within a three-month period, sometimes that person will come back and sometimes he may not. I wish there could be more stability in their service technicians. I had a bee problem and I didn’t call Orkin but I should have. But they will come out if I call them on a special occasion besides my quarterly service. They are effective, efficient and timely.

Orkin comes out quarterly and they have been perfect. The last time that the tech, Dustin, came, he checked the whole house. I had new windows installed and he looked at them. It turned out that there was some dust down at the bottom and that they needed to come out and put the new windows in. I never would have noticed. He was very observant. When it's time for my service, Orkin would call and schedule it. And if I had any changes or couldn't make it, then we'd work that out. They're very accommodating and always on time. They're always pleasant and they got integrity. They're reliable, honest, and precise. They're professional and they don't miss anything. They keep me bug-free and if I ever have a problem, occasionally I've had ants or a roach here and there or mice, they just keep me up-to-date. There's also a mosquito treatment and that is wonderful. I would never use anybody else.

We've been using Orkin for two years now and what we like is the person that comes to our house. He's very thorough with everything. He explains everything. He's always on time and he never reschedules for us. We love him. Their service is good. Even though the price went up, it's still worth it.

It's a good experience because I'm able to ask Orkin Pest Control questions and get clarity about bugs and different things I see. I like my technician. He listens. He helps me understand what's going on. That's important to me because I'm paying $60 a month. I pay for service and I need to know what's happening. When he comes out, I can watch and see what he's doing. I know he's doing the work. It's good to have a technician that knows what they're talking about and knows what they're doing, and I have that.

Our tech, Lee, is a great guy and I hope he continues on as our tech. He seems very thorough as he walks around, spraying and treating. He's easy to talk to and very responsive to anything I bring up. He takes care of it and climbs up on a 10 foot ladder to get into our garage attic. He doesn't bat an eye, complain about it, or anything like that. He always makes sure the glue traps are in the right place and he concentrates them in the area where he finds the most droppings. It all makes sense when I read the documents that are sent and I look it over and it always matches up with what I see him doing. We seem to be on the tail end of the mouse trouble. Also, we get a heads-up on what day they'll be here and if I really need to be here to speak with them over something, I make a point to reschedule and it's very easy to do that. If you have issues, you should definitely give Orkin a try.

Orkin does a great job and it's non-intrusive. I have ants and they just treat the outside. This time last year, in February, we already had ants but so far this year, it's almost April and we've not seen the first one. Their service is pretty much perfect. Also, the service is scheduled automatically but they're very cooperative with whatever schedule you need to be on. They send a text telling you when they're coming and if you wanna reschedule it, they would.

Scheduling with Orkin Pest Control was easy. They took the time to work with our schedule. They got someone out to our house quickly. And the person who came out to our house was very knowledgeable and trustworthy. They do good work for the money. And the process has been smooth.

I've been with Orkin for a good 8 years and I’m very pleased with their service. They're a good product and the techs come when you call. They come out every three months and do the perimeter and the inside. If anything arises, like a bee infestation, building a nest, or any kind of bug, they come out and deal with it for me. I don't have to worry. It's included in my quarterly payment. Sometimes, your finances aren't where you thought and they worked with me. They gave me a time-off window and when things improved, I called them back. They started me right up so it was not a problem. When I had to contact Orkin for an issue, their response was immediate. I told them what I thought it was and they checked it out. I had a new patio building and the rodents got under there. They put in a box and told me what to expect. In 30 days or less, they came back, got the box and made sure everything was good.

We have a good man that comes by every month, Steve, and I like him a lot. He's friendly and wonderful. But we had someone come by and said the basement looked fine as far as termites went. But he did think the insulation in the attic was poor and we need to redo it $38,000. I asked a well-known contractor and he said he couldn't see what the other tech was talking about and that I was okay. I felt like that tech was a young man who was looking to get a big job done for his company. That was not necessary.

Orkin sends me a schedule for when the guy will be out. If it fits in our time frame, then I allow it to happen. If not, I'll call back and ask to reschedule for a certain date and a certain time. To this date, I've been very happy with them. They've done everything they've said. When I had a situation last year with more bugs coming in, I called Orkin and the techs were out the following morning and resprayed the problem area. Orkin is very good. I read about them on the internet and people's feelings about how they were serviced, and I like that everyone kept saying that they were good service technicians. They were very friendly, efficient, clean and respectful to the property, which was why I used them. In my recent experience with Orkin, the tech was personable and very friendly. He was able to do his job and did it in an efficient amount of time.

One of the things that I appreciate is that I always get a courtesy call before the arrival of the technician. Sometimes, I'm in a rush and I forget things but just getting an email or a text message helps me coordinate for the day. Even if I'm not there, I can have someone at my home. It's flexible. There's time for me to get back if I need to. Also, they always look professional, even in the summer.

My sister had used Orkin and said that within the first month, she saw a huge difference. The pests were gone in two months and Orkin was just doing maintenance now. I got the quote and the first visit was a little bit more expensive than K & B Pest Control. It was $50 more but Orkin did more on their first visit. They listened to me and put appropriate traps so I saw a difference. The monthly fee was the same, within a couple of dollars. Orkin usually schedules in for me and I don't have to do anything unless I need a touch-up in between so it's nice. The payments due come out of my account automatically and then they text me and say I have a service scheduled for so and so at this time. If it doesn't work, I can call in and they'll fix it for me.

We've been using Orkin for almost 10 years, between two different houses and they've been good to us. Anthony, our technician is great and always super personable. We're very happy with what we have.

Whoever was the last Orkin tech here, was an older man and he was excellent. I asked him his supervisor's name. He gave it to me and gave me the number. I called him personally and told him that the tech was excellent. I had never had anybody to go as deeply as he did. He was wonderful. I'm very satisfied.

My experience with Orkin has been good. The guys who come out are friendly and they tell me what they're doing and where they're going. It's good customer service. I also haven't had roaches and mice since they started.

Our contract started fine. We learned a lot and the crew was on time. Near the end of the contract, we had to cancel two times as I have Parkinson's Disease and on those two days I had significant worsening episodes. As Orkin is available to take calls late, and I called to cancel around 7:00 pm, Orkin came both times and billed us in full. When I called to ask why, she spoke with someone who told her that because I called too late, I would not get a refund. I have never seen this in their paperwork, the person I cancelled with never mentioned this and their motto is they're not happy if I'm not happy. I have no control over my Parkinson's ups and downs, but they are uncaring about my disability.

I heard a rat scratching under the house on Thursday, called Orkin and they came out Friday. They checked and sealed our house and set traps. The next morning I went out and found a big hole were the rat could easily come and go. Fixed it myself, took pictures and set them to the email on my bill. No good. Guy came the next week. Rat still there, no comment on the hole on email or with service person. Re cked and waited two weeks. Still rat no progress, this went on for a month. Found and repaired other holes. No progress after over a month with no progress and still had rat. Talked with Manager about my dissatisfaction with their services and wanted a refund, they refunded all our money but after over a month I still had my problem with no progress.

Great, professional service. Technician is efficient, attentive to the issues, and respectful of my home and property. They are responsive to any problems that arise outside of my regularly scheduled service. I discovered a serious bug infestation shortly after buying the property and moving in and hired Orkin. They came immediately and dealt with the problem swiftly and have been helping me maintain an insect free home ever since.

Your people are professional and attentive to your job. I haven't seen any bugs long time. Thanks. The bugs see your truck and they flee. Your people are knowledgeable and seem genuinely concerned about doing a good job. I am completely satisfied. You scared the bugs out of my county. I don't see them anymore at all.

Derrick is always professional and still friendly. Always does a good job. I have used Orkin on my rental property as well as my residence. I do recommend Orkin to friends, family and other landlords.

I always feel safe when Orkin arrives. My technician Matt is a great guy, always answering my questions and very attentive. The service I receive from Orkin is well worth it. They originally came for what I thought were termites, but they were swarming flies. The issue was resolved the first 2 months and now I use orkin as preventive maintenance.

Received email prior to arrival and telephone call to inform that technician was on the way and arriving. Technician was on time and spent quality time examining traps, finding issues and addressing the issues in several areas. The technician was very thorough. Very accommodating to our requests. Answered questions effectively. Located issues and handled the issues efficiently. Such an expert in the field of pest knowledge.

They sprayed for bedbugs when we were out of the house. Three separate times. Time will tell if the treatments were successful and the bedbugs are gone. They told how to prepare, what should be done before they arrive and that’s what we did.

Your service man comes, he is quiet, goes around spraying and I feel confident that there will be no bugs in my house. And I don't smell anything. I remember years ago, I smelled when mother's house was sprayed, and she still had bugs. The only ones I have seen are dead.

Each time Orkin visits, I feel good know they are checking everything. They let me know they are coming, and they cover every area that needs to be checked. I appreciate knowing that they are keeping pests away by monitoring the garage and the outside areas, as well. They are always respectful and friendly, also.

The guys providing service are exceptional. They always ask of I need anything specific and do their work and are gone. They are always on time and if want to come early they call and it is always ok with me. They take care of the inside and outside when appropriate. I have had a lot of different service people but I think the same about all of them.

Thank you for your last visit. We were not here at the time but could see the technician did his job outside. We have noticed the decline in stink bugs inside but still have a few stragglers. Thank you for helping get rid of these disgusting bugs! We are not having problems with ants at this time. Thank you.

Zack was punctual and changed the filters on both dehumidifiers. He was knowledgeable and professional. Since my time with Orkin, I have been so impressed with each service person that has come to my home whether it is to spray for bugs or the encapsulation of my crawl space. They also got rid of bats in my attic and installed new insulation while fumigating the complete area. Back in the fall one of my dehumidifiers froze up and I called Orkin and Paul ** came and brought a new one at no charge. It was still under warranty. I would recommend Brian **, Paul **, Zack ** and Richard ** to any potential customer.

I absolutely love the service because we don't have any more bugs. They are very reasonable with the price and I am completely satisfied. I would highly recommend y'all's business to anyone I know that has a pest problem. I was surprised at how affordable Orkin Pest Control is and I absolutely love it.

Roger ** always does a great job both inside and out. The rest of team in the past done a good job too. They send me an e-mail stating the date and time of arrival. I have also in the past had to reschedule dates without any problem. Thanks for letting me share my experience.

Your company has always been proactive, helping me and taking care of any problems. That might happen at my residence. Customer service is amazing in your company, thank you. Appreciate contract four times a year to keep me current on pest control. Since I have pets, it is important to have the right pest control company. Orkin is that company.

The Orkin Service provider (Shawn) who comes to our house is extremely thorough and competent. In addition to that, he is completely reliable and trustworthy. We welcome him to our home like a guest. We are very comfortable for him to be in our house to provide Orkin services for us. We have had no issues with pests ever since he started coming to our house.

I am very pleased with my service and technician!!!! You always answer my question!!!! Arrived when you say and come on the day that works for me!!!! Thank you!!!! l have nothing more to say!!!! I am very pleased with my service!!!! I also like my technician seen you got rid of the other one!!!!

Michael of Orkin is the best technician we have ever had, and it is because of his professionalism we have stayed with the firm for so many years. However, recently, Orkin has embarked on a policy of double billing customers and trying to bill months before the service is rendered. To wit, I paid my Orkin bill via check the moment I received it in February. Yet, last week (in March), I got another bill saying the payment was still due. And, this week, I received yet another bill saying, not only was the paid premium still due, but now they were billing me for April service, and it is only March. This is scamming the customer and is a dishonest business practice!

Orkin is my #1 go to for pest control and the service provider bill is amazing and I wouldn't trade them for any other pest control place in the world. They are quick and johnny on the spot when it comes to identifying and eliminating any problems you come across.

Geez on 10/2022 my bi-monthly cost for service was $87. Now I get a bill on 2/24 for 115.99. Talk about taking advantage of a long term customer, that is 32% in 18 months!!! Mosquito service 31 to 46 in the same time period about 50%!!. Wow taking advantage of inflation. Bill says modest increase LOL. Time to cancel I suppose.

Your representative (Ursala) was professional and extremely helpful. She took the time to research my inquiry and explained her findings clearly in a manner that I did not have any follow-up questions. Ursala should be commended for her professionalism, attention to detail and providing assistance to me. And I would recommended that she could be given a position whereby she could assist in the training of new employees.

Brian is the reason we do business with your company. He truly is a great person who is very knowledgeable and honest and professional and very thorough and trustworthy. As long as he is with you we will remain a loyal customer. He is a real value add to all the services offered by the company.

I am very happy with my experience with Orkin - I love the guy who comes out. He always does a great job. He's very polite as well as thorough when doing his job. I would highly recommend Orkin to my friends and family. I will also be renewing my subscription in a few months.

The exterminator was easy going and very proactive with telling me what he was doing and how it solved the issue. Plus we are both from New York and that was the biggest plus. Also Orkin providing free follow ups was helpful because no one wants to pay extra money every single time they come out.

Everything was perfect. Been with Orkin for over ten years and never have had any concerns. They even come back for touch up if you have any concerns before your next scheduled appointment. Everyone is very thoughtful and dedicated. I look forward to staying with Orkin as they maintain the safety of my house.

My quarterly service increased by $23.00. I did not receive any advance notification of the increase until I saw the charge to my account. I have been an Orkin customer for over 30 years. I called for an explanation of the charges and was advised it was for technicians' salaries. I was then informed the next statement should show a decrease since the agent on the phone processed a request to reduce the bill. We will see.

Our agent (Eric **) is extremely knowledgeable and professional. He is considerate of our home and outdoor areas. We value him as being polite and willing to assist with all our needs. We were considering dropping the service until this agent as he has been on time and does a great job. Let's hope he sticks around.

They are thorough and professional. My first visit the inspector crawled around the outside of my house on his hands and knees, and inspected the foundation!! After treatment if you have an issue they will come again for free. They are courteous, friendly and helpful and I highly recommend them to anyone serious about pest control.

I received great service. I have the protective posts in my yard. Tanya was extremely helpful in providing the information and pricing I needed to protect my home further. She also performed a thorough inspection of my property as per my contract. Orkin has also done my service monthly and has been professional and thorough - no bugs. Thank you.

Outstanding as always. Alex is very thorough, professional, and personable. He answers any and all questions. Having the same person perform our service every time is refreshing. We’ve gotten to know Alex and he not only is a great ambassador for Orkin, he’s a very nice, polite man that my wife and I have gotten to know and trust him 100% with our pest control for past several years. WELL DONE AS ALWAYS!

We have used Orkin for quarterly service, general pest and several years ago added rat control. They have excellent communication, allowing you to change your service date if it is not convenient. Also available on Saturdays for emergencies. We have them service the interior of our garage, our grass areas and exterior perimeter of the house. During the past 40 years we have only had to have them come out 3 times to address issues that arose inside our house. They came very quickly the day we called and everything was taken care of with no additional charge! Their technicians know what they are doing, and are available for questions. We also had them tent for termites (that escaped from our neighbors) - Great competitive prices for all services but discussing different companies with our neighbors - ORKIN SERVICE is much better!

I have been with Orkin for 7 years. I am very happy with them. They are friendly and professional. They are quite thorough when they come. I have seen only 2 spiders in the house in all those years. Garage yes, but they are dead. I would recommend them and have to my neighbors. I just hate bugs and Orkin keeps them outdoors. They also will come if you have an issue after they sprayed at no charge. Only had to do that once. Use them.

They came and spray without notifying me and took the money right out of my account. I have always receive a bill. I have not gave permission to take money directly out my account. They use to call and set up appointments. I like to be here when they spray.

The technician is awesome. He is polite mannered and knowledgeable. I hope you have more employees like him. He is always on time and I can ask him questions and he answers in a respectful manner. He leaves the property very clean and shuts off all lights when he leaves the room. I don’t have to worry about Kevin in my home.

I am most impressed by the level of electronic communication that Orkin provides for scheduling, arriving, departing, post treatment and visit documentation. The services provided are always very thorough and the staff is always professional. The inner and outer treatments always work in preventing ant infestation which was my concern.

I run Capital City Property Management and we use Orkin for all our rentals. They do an outstanding job and their customer service is always second to none. We would highly recommend them to anyone! They always take care of anything that we ask them to. I would never use any other pest control service.

Our tech, Daniel, is great. He shows knowledge and understanding of his job….Very trustworthy about treating my property. Really appreciate him and the excellent job he does. Also appreciate him giving me a call to make sure that I don’t have any issues or problems that he can address with his visit.

Orkin came in and put in brand new containers for termite. I had it serviced from a different company that wasn't satisfactory. So they came in and took care of that for me. I have Orkin for my home in Wisconsin and in Florida. I've been using them for various pest control. I like what they do and the people that they have. The employees that provide my service are very helpful, knowledgeable and courteous so I like working with them. Orkin is scheduled every six months for termites. I've been very satisfied with their service and I would recommend that people consider using them if they need pest control.

Orkin is excellent. They do quarterly spray. The technician follows instructions.

The experience with Orkin is always great. I like that they notify you ahead of time that they're coming. They also notify you that morning on the internet. The technician we've had at least two years now is Chris and he's got a good personality. We don't like a bunch of different people coming. We like one technician. He knows exactly where to go and what to do. He goes to the attic and to the shed. He brings the report and tells us what he found wrong or gives us any additional advice. If it's different pests that come up each year, he adapts to whatever our needs are. One time, we had moths that laid their eggs all over the wood, and he took care of that.

My experience with Orkin has been terrible for the following reasons:

Orkin's staff are very friendly and very knowledgeable on different pests and the care that we need in our home. They're very personable, which I like. Orkin does the lawn. They do the landscaping as well as the inside. The person who comes knows my kids. She's very personable, which is nice. She comes and says hi, and she has treats for my dog. So, that part of having consistency is really nice. I use Orkin's portal a lot if I have to reschedule. It's very user-friendly. I've always gone with Orkin and my family's done Orkin for many years. I really like them. I highly recommend them. You won't be disappointed.