Orkin Pest Control Reviews

I feel completely embarrassed, stooped, and quite frankly a fool. I call in to request a one-time pest control service for a rat sighting. Somehow get swindled into a 1-year all-encompassing pest control service agreement. The sales call center states one-time service isn't an option. Ok, no problem as it was explained to me you can cancel anytime and that the contract is billed monthly after each month onsite visit. One visit each month and payment due after each visit. WRONG. Yes, you pay monthly, but they only come onsite to spray every other month. Oh, and then they only spray outside. Oh, and they also give you 0 warning on the day-of service, despite what you had requested to be wrote in your account notes. They literally had set multiple rat traps inside the visit before which weren't even checked upon the return visit because they didn't feel the need to go in! This was the whole point for the initial call, they completely forgot about their customer base and request.

Orkin may have been the worst decision I made with pest control. I have never experienced such ineptitude and lack of ability in a "professional". Their scheduling is absolutely abysmal, having to give a 2 hour window to be there, during which they may or may not show up at said time. Once there, the technician practice and knowledge varied so widely, but in almost every case I had to be the one to tell the technician what to do and where to apply the treatments needed. Their so called expert review didn't seem to carry any weight in their actual treatment plan, and each one did something different for the last, with several of them having no regard for property and spraying with reckless abandon.

They set up appointments and don't keep them, then they charge for a job and take shortcuts. They charge $30,000 for new insulation and don't remove old then they get paid off and tried to charge interest after getting paid off. Service manager Ben just don't care.

I have been a monthly Orkin customer for over 10 years. I have no problem with the monthly service. They recently did a “top to bottom” inspection and said I needed $21000 (!) in work done. I’m offended.

Orkin has been really great. They have done a really good job in scheduling our appointments. They were really friendly and understanding. There were pest problems at my mom's. They had bedbugs. The service guys took their time doing their job and they explained everything, what they were going to do step by step and it didn't take time and they got rid of the problem. My mom's place has been completely free of pests. I haven't seen anything, and that was after the second treatment. We've had four done so far and we just had the fourth one done. In the last two visits, they haven't found anything. I'm very satisfied. Orkin has really good people.

Do not call the service center for anything. They are not helpful and are not honest. I signed up for the monthly pest service and was told it would cover everything we need to get rid of mice and box elder bugs, but when the service guy came out he pretty much said they just check the mouse traps each month. They didn't do an inspection of the outside of the house (which should have been included in the $200 initial fee), we had to call to get someone to do that.

Three people from Orkin have visited our home, and I like that because you get used to knowing who is coming to your home. They did what they were supposed to do. There was one guy in particular, Andre, who always went above and beyond. We’re in a rental and we had an issue in the attic. They came out to assess what we thought we heard. One of the guys who came was more of a supervisor named Jose, who said he could almost guarantee there was rodent activity. But Andre said he didn’t think so, but he would put some sticky traps down just in case. So, we never had any issues. They both addressed it, though Andre’s approach was a little better.

I had a mouse problem and Orkin was able to assist in the normal yearly package I use. I originally called them up for a hornet and ground bee problem, and I subscribed for the year. Then I had a mouse problem and I wondered if they covered that. I called them up and they came out. They set traps and pointed out where the holes could be, which they would fill with the foam stuff. So, it was good. Since the service, I've noticed a difference at least with the mice. Also, I've had an ant problem last year, which I held out from calling them, and eventually, I just called because of the bee problem. So, I'll be curious to see if they are able to help with that ant problem that I had last year, if it comes up again this year. Other than that, whenever I call Orkin, I get a different person every time and their customer service has been great.

My most recent experience is the only one that I've had with Orkin, but we had the home inspector come out. We thought that we just had ants. The home inspector found out that we had bats in the attic and found a problem with the insulation as well. So, we unfortunately had to have our insulation completely removed and re-blown. But it was definitely positive to have him find that, because our original home inspector did not when we bought the house eight months ago. So, that was good.

It's been about four years since I've used Orkin, but ever since then, I like them. Everyone's been great during the visits. They've been very nice and polite. The first time they came over, they showed me that my dishwasher was leaking and told me to take care of that. I've been happy with the pricing so far. I'd recommend Orkin.

I am a quarterly Orkin client, and I am automatically scheduled for services quarterly. So, it's easy. It's automated. I've been a customer of theirs for about 10 years. Sometimes, we get little ants in spring, but they come right out and do their thing, and we're happy. My route gets reassigned to a new guy about every six months, but everybody has been lovely. I'm a satisfied customer. They do a great job. They keep my house and my neighborhood bug-free.

Have had the termite pest control for 3-4 years through Orkin. They continue to make appointments without customer confirmation even after though we’ve requested it multiple times. They don’t show up when they are scheduled. Ex it’s currently 1:30pm and they were supposed to arrive between 10am-12pm for our annual inspection. When we had the mosquito control they also would call and confirm appointments even though we asked because we have a dog and fenced in backyard. They would show up when we aren’t home and unlock our gate to “work”, good thing our dog wasn’t out back. They are overpriced especially for the lack of professionalism. Will finely be looking elsewhere for services

Orkin's representatives have been very nice and scheduling services with them has been great. Our most recent experience was good. The technician who came told me what he was gonna do and he sprayed and put down traps. We've been using Orkin for a couple of years, and the pest activity in our home has been considerably low.

The recent termite control service was my first time calling the number. Someone came out. The experience was okay until I had to call Orkin back twice and let them know that they didn't do a great job. They're supposed to come back out to finish tomorrow. My carpenter had to go underneath the house and fix it up for me. He told me that the vinyl white paper Orkin put in there to keep the dampness from coming up into the house wasn't nailed down corner to corner. It's supposed to be corner to corner, coming to each side of the pillar of my house. They used concrete block instead on top of that. I was very unhappy about that because I paid a lot of money for that. You have to make sure they do the job properly. You shouldn't have to go back and check behind them. That’s what they are being paid for, a professional, but they didn't do that.

Corey has been so thorough, and so conscientious with my problem. The last time that he came out, he listened and saw what I was talking about. He's now treating the entire house. Thank God for Corey. He really stepped it up from what I had, and he worked with Travis, who is the district manager. He was very good. He was very attentive when I was able to get to him. Travis put me with Corey. Scheduling my service now has been really good. I have a good system now. When I first started with Orkin, I was commuting to Chicago. They knew I was commuting to Chicago but there were times that I didn't even get a text message that they were coming and they just showed up. That was not how it was set up at all. If I had a text message earlier on that they were on their way, I could have had my husband here and instead of having the technician come back and forth because I wasn't here.

Orkin goes to my property once a quarter. I've never had a problem when scheduling the service. They come when you call. I've always had good feedback as well. The technician always messages me when he's going and lets me know. That's always good. Orkin is easy to work with and I'd recommend them.

Strike#1. The bill was suppose to be around 8k but ended up being 14k?!? Strike#2. Did not show up Last year to follow up on issue. NO ANSWER. NO SHOW. Strike #3 Three weeks ago Dallas ** did not ANSWER OR FOLLOW Up... Warranty is Good Thru 2029... Called CORPORATE TODAY in Atlanta. Spoke with Alicia she called the Lenexa KS office N/A. Stated she Escalated to Region. Says if we have not heard back in 24 - 48 hours call back into her in CORPORATE.

Orkin Pest Control has been phenomenal. They were very thorough, very detailed and very prompt. I call them and schedule my services. Their people were hired for pest control, and they were very good at it.

Terrible experience. Our home infested outside with an insect identified by us and Orkin rep. Was told by rep they offered a "proprietary spray" that would eliminate problem. Paid HUNDREDS of dollars for spray. It did NOTHING in eliminating our infestation. When we requested a "satisfaction guaranteed" refund of spray costs was gaslight and double teamed on phone. Manager and rep both claimed they NEVER said they had a spray to eliminate problem. So you decide... why would I pay hundreds of dollars for a spray that wouldn't work?

I hired Orkin last summer for my Mom's house to get a wasp nest down. They came out and talked her into a contract then came out and told her she needs all new insulation and roof guards which costed her $29,000. They never change nothing. I made them come back and babysat them. She paid for it by check then they stated they were wanting interest which she paid in full. Then they called my business for plumbing work after sending w9 and my info they requested. They never paid me so will seek legal help. STAY AWAY FROM ORKIN IN PLAINFIELD IL.

It has been a very positive experience. We're very pleased. We moved into this house as a new house. Initially, we had some roaches. Orkin took care of that. Also, they are consistent. We know they're coming. They send me a text and tell me what day and time approximately. We don't have to play a guessing game. Our person, Sid, is always good. If I had a problem, I just tell him and he would take care of it. Occasionally, after rains, we'll end up with ants, but we don't have any issues. If I need something extra, I just text Sid and let him know that there's a problem that we need to do an extra treatment. I pay my bill online and that works very well.

I called Orkin to address a spider cricket infestation at my weekend home in Pennsylvania. This is not my primary residence and sometimes we aren't up there for several weeks at a time. I explained this to the technician and he said no problem, they would return as many times as necessary till the problem was resolved. I returned to the house a week after the first treatment and the problem seem to be resolved, but when I returned 3 weeks after that, the bugs had returned as well. I called and explained that I wasn't sure when I could get back up there, but would call to schedule when I knew. In the interim I received the bill for $140.

The technician came in and did what he was supposed to do. I have a different technician now, but the service is the same. It’s excellent. The last time the technician came out, I didn’t have any concerns. But right now, I have been hearing noises in my attic again. So, when he comes again, I’m going to let him know. The last technician went up in the attic and put some stuff around because there was something up there and I didn’t like it. Orkin’s prices are a little too high, but they are doing a good job. If neighbors have a pest control problem at their house, they should call Orkin and not try to take it into their own hands, because it’s not going to turn out too good.

Orkin treats the outside of the house, but if I request for inside because I've seen some minor showings of bugs, then they come in, and they do the house inside. At first, I called them out for specific bugs and they took care of them. I’m satisfied with the service.

The Orkin tech was in and out. We went over a few things that the guy did, and we were satisfied. So, he was good. Orkin has great service and fantastic product. They come out whenever it's time, so I don’t have to call them.

Termites - By the time I knew, they were on my back steps. Told that by that time the damage is done. When the quote was done, I didn't pass the credit part to have it financed. When I didn't pass, I asked when the amount was needed. I was told TODAY. Well of course, I didn't have that kind of money so I had to take a loan out from the bank to pay it. No other options were given. They are good but VERY EXPENSIVE. COMPARE PRICES.

We just bought this house, and the woman that lived here before us had a contract with Orkin, and it goes a couple of years out. We didn't have termites in Colorado, and we are now in Arizona. So, we asked Orkin to come out and go over everything with us and show us what to look for. They were super nice and awesome about it. The technician that we had was great. He was so informative. I would recommend Orkin.

I've been with Orkin for five years now. Their customer service has been very good. The techs that they have sent have been very good as well. The pest activity has been good too since we started with them.

I tried a different pest control company but it seemed like when they came and sprayed, the pests were attracted. Then my neighbor told me to go with Orkin. He said after my second spray, I'm not gonna really see any pest activity. I scheduled with them and the first time they came out, I could see the pest activity die down after a couple of days. It was like they weren't really there. Then Orkin came out a second time and sprayed again. From the last time they sprayed, which was a month ago, I've only seen two of the pests.

The technician is very professional and very helpful. She is always on time and willing to answer any questions that I have. If I am having a current issue, she handles it while she is there if it is included in my current services, and if not, she tells me how to get it taken care of.

I requested for ants and mice. They took care of the ants, but the mice are out of control. I paid extra for that which did not work. I should be refunded high pressure for sales. I had my place inspected for mice and they quoted me between six and $10,000. Who has that kind of money. I called a couple other places who were way lower and guaranteed their work. You guys did not hold up your end of the bargain. As far as I’m concerned I will never use you again. There are more mice now than they’ve ever been. You charged me to spray the perimeter, which finding out from speaking to others that does not work. There is not really anything that you can spray to keep them away. You just cheated me out of my money.

Would not recommend them! Was very dissatisfied with them and their services! When they tell you that they’ll come back in between at no cost if there's any issues they will still charge you even tho they said it would be free. Then they show up to your house with no warning and start spraying outside without any permission and charge you too! I was told that I can scheduled appt when I need them, not that they'd take it upon themselves and show up without a made appt.

Very knowledgeable and thorough and friendly technician who examined our property and wisely advised us to get treatment recommended to avoid damaging subterranean termites that would cause great expense and lasting damage.

Orkin came and put some pesticide down for me, so it was good and seemed effective. They seemed to know what they were doing. There were a few bugs before but I've seen nothing since.

We got a new technician, which is really good. We were talking to him about dropping Orkin. Then he called a couple of days later and got our price dropped a little bit. We were paying $135 before and he got it down to about $100, which I can manage.

Orkin has great customer service. They were very professional. I couldn't be happier about it. They fixed my pest problem within a month. I highly recommend them. They're worth the money.

We're on an every other month schedule so Orkin just lets us know the day they're coming. The techs seem knowledgeable and friendly. They do the outside of the house. They look for ants in the garage, parts of the yard, and in the backyard, around the area where we cook and eat outside. They do a preventive spray for us. It's effective. It's an expensive but great level of service.

The gentleman from Orkin who came over was very informative and helpful. He said we would need a few more visits, but I've seen less pest activity since the last time he came. Scheduling my service has been pretty easy and I've had pleasant experiences with the reps I talked to. The price was fair, too.

The Orkin company on Felton Road in Cartersville Georgia is very unprofessional and not honest with customers. Do not give them your bank information. Because they take money out your account without your permission. I was on a one year contract that I completed. They still came after I'd told them that I wasn't gone renew my contract. They came while I was at work twice. And they charged me even though I didn't renew the contract. I still was billed for $97.even though in good faith I paid half over the phone off my bank account, and promised to pay the other half this month (February).

A few months after moving into our newly built home, we started finding pests in various places. We called Orkin to come take a look. They suggested an affordable repeat program, where they came monthly for the first quarter, and then quarterly. We haven't seen any pests after the first 2 applications. They always give us a reminder when it's time for the next treatment, and they always arrive at the time of the appointment. Great service!

I tried another company in the past. They've been out here a couple of times, and they didn't do as much as I had hoped. But when I called Orkin, Jason was the guy who came out here and he did a fantastic job. He was very personable. He didn't make you feel uncomfortable in your own home. I saw one or two roaches since the first time he came out. I will 100% recommend Orkin over anybody.

Orkin was recommended to me by my daughter and her husband. They really liked the Orkin Pro fellow, Robert **. I am lucky enough to have him as my Orkin Pro also. He is really good! He is courteous, professional, and a very genuine person and taught me more than a few things about pests, mice, and how to deal with them. With Robert's help, I am currently working through a pest problem in my home, but I am confident that with Robert's expertise, it is under control and I will know how to deal with it in the future.

GREAT! The team was very knowledgeable about rodents. They were kind, friendly, and willing to do as I ask. Any time I called one of them they were here. I thank you very much for your service. Thank you. M . **. sun city ca.

Orkin has been great! My technician, Christopher, is thorough and kind and thoughtful. The Inspector Andrew was great and had good ideas. So far Orkin has been a great choice! I would refer them to friends.

I am satisfied with the outcome of the treatment. I see very little to none insect activity. The Technicians are professional, customer service will accommodate a program that fits your budget. I would recommend Orkin for all pest control services.

I am writing to provide feedback regarding my experience as a customer of Orkin. Overall, I have been very satisfied with their service. The Orkin specialist consistently arrives on time and is always professional, friendly, and courteous. He takes the time to explain what will be done during each visit and makes sure to ask if I have any areas of concern.

Great customer service with your representative. Your service representative was great in explaining all the current problems that I may be experiencing in the future. I was very satisfied with his knowledge.

Chris ** my technician from Orkin promptly takes care of my pests control, does very thorough and meticulous work every time, always polite with friendly greetings, I'm a happy customer, Orkin technicians are very professional and efficient inspecting my attic, crawl space and exterior, Chris communicates well and makes sure all pests issues are addressed.

The gentleman spraying my yard (I believe his name is Jason) is very professional and nice. I would like for him to be the one to keep doing my yard. Thank you. He knows that I'm also hearing impaired and either talks to my friend or puts a message on his phone for me to read.

Exactly what they said was gonna happen is what happened and they're very friendly people. Would highly recommend them to family and friends, every time they have came here, they're very clean, friendly and professional.

Unhappy with this company. They kept scheduling appointments without consulting us first and then 1/2 the time they don’t show up. When we call them after a no show there is no answer. We tried to communicate with them about this but it kept happening. Will no longer use their services.

I like Orkin. Have been with Orkin for a very long time. 20+ years. I do not like how the cost to use Orkin increases quite a bit annually. I realize expenses overall have increased but I think it has been quite a substantial increase over the years.

Making an appointment was very easy. Orkin came out right away. Still waiting on the 2nd half of the initial treatment but the first treatment seemed to do a good job and I have not seen as many of the various types of insects that I originally saw.

I was unfairly treated by Orkin staff due to me being a **. They treated my ** neighbor so much better but when they found out I was ** they tried to overcharge me an offer misleading services.

$366 for first time out, overpriced in my opinion, then I asked to stop for winter months and they charged me for the next month that they wouldn't be doing. I ended the contract and will never use them again.

We've been with Orkin for 2-3 years now and the service has always been great!!! From the beginning to the end!!! When I call in for something, the ladies that answer the phone are always nice and professional. They usually resolve my issue. Our tech Nicholas is awesome. He's very nice and professional. It is an extreme pleasure to do business with Orkin and I would definitely recommend them to anyone!!! Kudos to everyone that we've come in contact with. Keep up the good work!!!

Orkin was doing "service" for my folks and come to find out, gave my elderly parents a highly overpriced estimate when mouse droppings and a bat was found in the house. They wanted $17,000 for remediation and we were able to have an independent company do that work plus more for $6800. To make matters worse, it was right as my dad passed. Reprehensible business practices--and very common for them. Cancel your service, find someone who has ethics.

I was very pleased with the techs that came out and did the work on my house. I talked with them for a few minutes and they explained what they were doing and how long it would take. The product is worth the money for me. Thanks Orkin.

Orkin advertises 24/7 customer care and support, but that has not been my experience at all. I have called the provided phone number multiple times over the course of several weeks, at different times of the day, and no one ever answers. I have also left messages and never received a callback. In addition, my service professional has stopped responding entirely. I have reached out using multiple phone numbers—numbers he previously responded to—and now I get no reply at all. This lack of communication is unacceptable, especially for a company that claims to prioritize customer care. The service has been extremely poor, unprofessional, and unreliable. Based on my experience, Orkin’s customer service is going downhill fast. I would not recommend this company to anyone looking for dependable pest control or responsive support.

We've had Orkin for many years. We've had several technicians come to spray and treat and each one has been professional, thorough and very courteous. I've never had to have them come back and re-treat any areas, so the service we are getting must be working well.

No issues. Always on time and leave with nothing for me to worry about. When I don’t see any pests. I know I am protected. Rarely do I have to have the technician to come inside. He always keep me supplied with traps for bugs and rodents. I can sleep well at night.

Excellent and thorough inspection by professional Hannah **. Very knowledgeable about the work answering any questions a customer might have and came prepared with a ladder or anything else she might need.

The Technician, David, did a fantastic job. He arrived when he said he would, was dressed appropriately and used shoe cover when he entered my home. Since he had been here before he knew where to go and explained to me what he was doing. He was friendly and yet business like in approach to all he did. I highly recommend him to be the Technician that come to my home every time.

Tech Noe was prompt and courteous. He did what we asked for. Noe's a great asset to Orkin company. So far we are extremely satisfied with Orkin Pest Control. We will recommend Orkin to family and friends.

I’m very pleased with the service Joshua provides every time he treats my home for pest control. Joshua always starts his service by asking if I have any concerns or need any special treatment for pest control. Joshua doesn’t assume that I want all the usual treatment and asks for my preference on the service treatment.

I left instructions of me not going to be there and where the mouse traps were and how to get into the house… I don’t think any of that was read in the notes…. I did call twice to make sure the instructions and everything was good to go in the notes for the exterminator.. I put all the mouse traps in a cabinet besides the refrigerator and let them know that they need to be reset because the mice already took the bait and I had a realtor come in and took pictures so I didn’t want them in the pictures… I got called by Jesse and let him know the whole spiel as well since he didn’t realize I was going to be home… (mind you I left notes for the Exterminator) I told him everything that was in the notes that I gave the Orkin operator to let the Exterminator know what to do and where the traps were…

The service was excellent. The technician Rashad was very experienced and explained everything he was spraying and why. He explained next steps and was very friendly too. I’ve got dead bugs everywhere, mostly on the outside of the house, which confirms that I needed to get treatment done.

Did a very good job. Very easy to work with and very professional. Made sure he checked in with me and checked out with me. Did a thorough walk-through around the house. He got all the cobwebs and spiderwebs off the house and soffit. Did his seasonal spray around the base of the house.

Preston is a great person and is always nice and accommodating. He goes above and beyond to make sure all is taken care of. He answers all of our questions and doesn't hesitate to let us know to call for him if we need anything before our next service. We know his family too, so that is nice.

They are the best! Very professional, very kind, actually listens to their customers. They care. They used multiple methods, filled multiple holes to get rid of my mice issue, I haven’t seen a mouse since. They are guaranteed to get the job done!

Kenneth is very courteous and knowledgeable concerning our pest issues. He is always very pleasant, congenial and always brings that smiling happy face when he comes. He's a good man! Highly recommended.

Tyler answer all concerns about the product and if it was safe for our dogs and cats. Also he let’s know about harm some of the off brand like store bought bands could be dangerous for dogs and cats. Mr Tyler was great and very knowledgeable about his company and the product to use for bug issues.

Excellent service. Just moved into a new home and needed pest control. Starting from the guy answering the phone at the office, I wish I knew his name, great customer service. They came within a week. The employee was very descriptive of what was going on with my situation. He was there in and out very quickly. He did an amazing job. I can’t wait to see him once a month and to get my house under control from pests.

Pedro, the Orkin technician, came to my home on January 5th, 2026, for my yearly inspection. He checked all areas of my home, window sills, closets, living areas, attic, and crawl space under my house. Pedro was very thorough. He explained in detail what he was doing and that he found no evidence of activity. I am glad I chose Orkin. I had activity in my kitchen cabinets in the past. All I had to do was call, and a technician came right away and treated the area in the cabinets that showed activity. I will continue to use Orkin as long as I am in the house.

The way they treat their employees is outrageous! They definitely do not appreciate them at all! All they care about is money and they up charge customers like crazy! The management and scheduling is a joke. The gentleman who is in the Oklahoma panhandle region (Jerrick) goes above and beyond for them and the company does not appreciate the care and the service he does for his customers!

Timothy arrived at the scheduled time and listened to my concerns about a mouse problem. He checked the areas of concern and located another area with the dryer vent. Traps were placed in the kitchen and downstairs area and he will be returning in two weeks to see if we were successful. He also checked outside the house and patched up some questionable areas. We feel confident that the problem is now under control. Thank you Timothy!

Had a mice problem in the Attic. Technician came out. Placed three boxes. Little did I know that he was prohibited from going into the Attic and that's where the activity was. Didn't put any bait boxes at the entry points at the back of the house. The inspection was after the technician had placed the bait boxes which was unusual I thought. And when the technician came out to collect the bait boxes it wasn't my original technician and I had to retrieve the boxes for them. All in all I canceled my service. They wanted $197 up front and the bait boxes that were to be put at the entry points were going to be an extra $50. Also I spoke to a manager that told me that my bait boxes that I had up there and throw packs would cancel out their bait box.

Since when do you pay for a service that has not yet been completed?? Orkin send bills out and wants them paid before your service is done. Today I had Neco come out after my last quarterly was not completed. Before my service date, he called to collect money. I told them when services are done, I will pay, I have never not paid my bill. Today he completed the service, not well missed a lot outside. He wanted my credit card up front and I said when finished, I’ll pay online. I had to get ready for work. He shows back up after the office called and said they needed payment. I was getting online as the office called to pay, and then Neco shows up at my door again and said, "We know people like you who never pay." This kid needs to be suspended or fired.

Please do not use their service. They charge a lot of money but provide no real help. The first visit cost us $250, and they did almost nothing — they just closed one hole and that was it. No treatment, no solution for the mice problem. Later they asked if we wanted a monthly subscription for inspections. I clearly said no, but they still signed us up and charged us anyway. The money is non-refundable.

I have used Orkin Denver pest control for several years for control of mice in a rental house, but I have been rather dissatisfied with their service. The house is in the mountains, which drives the mice inside in the winter time, but I see little impact from their service. I frequently set traps and catch mice, but their traps are rarely updated or re-baited, yet they have me on auto-billing for hundreds of dollars per year. When I call and tell them there is a problem, they are very polite and say they'll do more, but I can't tell any difference in the traps or the results.

I called to receive services for my mother as she had a pest issue mainly roaches. I explained this was a gift. Also that the infestation was from another unit. When the technician arrived he stated the house is clean and no need to worry. Clean houses does not equal no pests. After signing a contract and no service was performed this is unacceptable. I will continue to let everyone know what type of business this is and to never contract with them unless you want to be ripped off.

I hired Orkin to get rid of mice in my house. Their estimate was $10K but Kody, the sales rep, stated that Orkin was the best in the business and worth the cost. He promised reliable, professional service and warned me how toxic mice feces/urine was to respiratory function. The techs left a mess of insulation and the toxic feces smashed into my carpet and spread throughout the house. They tracked the feces into my bathroom rugs and left a mess on my sink. They broke my closet door and frame.

Develyon ** was my Orkin pest control technician! He was very professional and courteous! He was on time for the appointment! He was thorough in completing the job, and he has an amiable personality which made it a pleasant experience in getting my home exterminated!!!!

My first experience was terrible! But the office called me and sent Seth, one of their best techs out to my house! He did a great job covering the entire house and treating for everything! He cleared out the spider webs and also left traps. And I can contact him directly for any future problems!

I would not recommend them for any services they’ll and money out of our account even while cancelling them and send you a bill in the mail with a balance and when I call them up since I dispute a bit on a a super beginning of a month for cancellation then they telling it goes all the way back on September which is a crock of shit because so it’s ok to pull money out every month and cry about it and even have the newer to even ask why I’m canceled them out it’s like none of your business like if I even sign another year's contract either then they say it automatically enrolls over without any notices.

If I could give less than 1 I would do so. Initial salesperson said they could come out same day as long as I signed contract that he emailed while I was on phone with him. Shortly after signing contract I got a call saying the technician had to go home and needed to reschedule. Appointment got rescheduled for next day. After waiting the 2 hour window I was given still no show! Really frustrating since had to arrange schedule around this appointment. STAY AWAY From this company.

These guys are horrible. The office lied to my mother. Sold her a bundle package deal for mice control and lied to her. The person that came was very nice and even mentioned that he wishes his office would stop saying they do the stuff that they don't. We paid 400 dollars and all they did was like 6 sticky traps and left. They didn't leave traps outside. Or spray like what the package deal was suppose to be. Customer service was horrible and then tried to charge my mother more if she wanted more than paper sticky traps. This place is a scam.

Orkin schedules appointments without contacting me first for confirmation. Even worse, there's no way to reschedule or cancel through their website or app - you must call, and they won't accommodate appointment changes based on your availability. This rigid, outdated system shows little respect for customers' time. In an age where most service companies offer convenient online scheduling, Orkin's inflexibility is frustrating and unacceptable. The lack of customer-centric service makes it hard to recommend them despite the quality of their pest control work.

I have tried to leave a Google review but was unable.. If you value customer service this is not the company for you, I called and asked for a same day service and after walking through the quote I agreed and they sent me the contract to sign, I was told the tech would arrive between 12 and 2.. At 6pm and after no less than 20 calls that all went un-answered to about 6 different numbers ranging from branch to customer service I finally switched tactics and dialed the option for “new contract”.. Lo and behold a representative immediately picked up!! That told me and should tell you all you need to know about this company’s MO.

The office closest to me in Lutz Florida, has a wonderful salesperson and terrible technicians. They regularly arrived without the equipment needed to do their inspection and I had to point out the bait stations they missed even after they went and got the correct equipment to locate these stations. My last few attempts to speak to the manager were ignored even after the original salesperson tried to intervene. I eventually sent two emails, one, to cancel the contract and the second, to ask for a confirmation of receipt of the first. Both emails were ignored.

I had/have a termite infestation in my house. I called Orkin because I thought that they would take care of the problem and if something went wrong it would be a hassle free resolution. I spent several thousand dollars with them for tenting and perimeter of treatment. According to the salesperson, this was the only way they would guarantee the work. I had "live" termites a week after the treatments were done. I thought they were a random termite, but I was wrong. Four months after treatments, I have piles of droppings all over my house. In the last three weeks, I've had four agents visits to collect samples and still no resolution. One was unannounced from the company that tented. Orkin does NOT TENT your house. They hire an outside company. Save yourself money, time, trouble, and frustration DO NOT CALL them. Get yourself someone else.

Great service on short notice from Marcus J and Orkin. Service was reasonably priced, and their expert Marcus kept us informed all along the way. Treatment was for a flea outbreak, and he knocked it out in less than two hours. If the rest of Orkin is like Marcus J, then we’ll be very happy customers for years to come.

This company and their employees do not have a clue about what they are doing. On four different occasions with this company and the last one being with a regional manager that was suppose to return a call on Thursday 11/14/2025 and here it is Friday and still no phone call or communication of any kind from this. So called regional manager in Denver Colorado. There are many other occasions where I was told I would receive a phone call from Orkin and till this day no reply. This company apparently doesn't care about customer relations and don't care about their company either.

Morgan from inspections is the absolute worst!!! She is rude, and crude. Furthermore, we spent $9000 on a bat removal and fungal treatment. Guaranteed for a full year, a month later, there is another bat and I am having to fight tooth and nails to get someone to respond to me to get Orkin back out!!!! Completely unacceptable.

We have been harassed by several people over emails and text messages because we declined service after seeing no results for our pests in the home. We have had to resort to using our own ways of fixing our problems. We don’t want to pay them any more money for crappy services and harassment from 8+ phone numbers calling about appointments that we canceled.

Do not bother calling unless you want to spend $5,000 on them filling holes. For $177, they left 4 SMALL glue traps and looked around with a flashlight. I complained, stating those can be bought for $1 a piece and I can do that myself. The 2nd visit a week later, was $144; she sprayed and left larger glue traps. No metal traps were left outside the house. They won't fill holes larger than 1". Basically, they won't do anything you can't do. The help line people are nice and promise to make it better, but I was still charged $177 for less than no help.

Absolute pathetic company, paid for a one month treatment which was supposed to be a 2 part treatment a week apart, showed up and charged me for the month and never returned, technician wouldn’t answer his phone or texts, rang the company 3 different times about getting the 2nd part of treatment completed but nobody ever rang or returned, after the month I was then charged again as they enrolled me in their 12 month service which I never signed for, luckily Capital One returned all the money to my card, they are a fraud of a company, get someone else.

Had Orkin for a bedbug problem that a person who had them came to my house and didn't tell me. Suddenly they were everywhere. One bit my dog who has a tumor on her spine and can't walk. The bug drew blood. This was after the treatment. I lost all my furnishings and sleeping on a cot but now seeing them on it. $2120 was what they charged me. Had to get a loan from my bank. No I didn't get a receipt. Just the loan showing on my online banking. These people are the worse. How they can live with themselves is beyond me. I get sick every morning and evening vomiting and diarrhea. I feel at the end. Just too much and again a very traumatic thing with Orkin.

I set up service and the technician came out and sprayed the house the house for Asian beetles and flies. The technician states that they would be coming out quarterly and that I could call them back within 30 days at no charge. I then received text messages to set up an inspection and other services for rodents. Today I received a bill for rodent services and they are billing it monthly. I called them and they stated that is what was set up and completed. They even have notes documented that an inspection was done, even though it was never completed. Do not trust this company.

6 years ago Orkin was a really good service even with the exception of one of the tech's saying he did our outside service but video showed he never got out the car. As of today I would give this business a -10! Our most recent experiences with them has been a total nightmare! So much so no one has even returned my call due to the laziness of their techs! On two occasions that we know of the tech never got out of the car and we went out of our way to ensure a smooth transaction this last time. If you hire these people I would strongly suggest you or someone make sure you are getting the services you are paying for. Personally, I would not recommend them. I will say that one of the managers did try to rectify the goof ups but his boss was totally opposite and not customer professional at all. There is not enough space for me to detail all of the issues but I will say we have since canceled our service!

If I could give them zero stars, I would. I regret the day I entered into a business agreement with them. Their services were good, I had no problems with that but I told them to cancel my services because I no longer need their services because I'm selling my house and they continue to charge my debit card each month. No wonder they have very little stars. For my pest control services in the future, I will NEVER contact them.

Canceled our service because our technician told us multiple times he couldn't treat drain flies, so we found a company that could. We canceled at the beginning of the month (Oct 2025). Then I get a text reminder about my service on 10-20, so I call again to make sure they know everything is canceled. The technician still showed up, seemed confused that he wasn't supposed to be there, wasn't willing to listen to the adult that was at home telling him he wasn't supposed to be there, so I was called at work, and thank God I wasn't with a client at the time, because normally I'm unable to take personal calls at work, and it seemed that he just wanted to speak to myself or my husband directly so that he could blame us for him not doing his job and lie directly to me telling me that my husband never mentioned our drain fly problem, when it had been brought it up at last 3 times to the technician.

Guys, don’t use Orkin with local office as Rockledge. I’ve been trying since September to cancel that service that was suppose to be a one time use and no one ever canceled it. Supposedly they have a contract signed allowing them to do this but I don’t remember signing anything and I KNOW I didn’t request that. I called them several times and requested this but the guy keeps coming out while I was at work and they keep charging me. I finally talk to a different person who seems like he’s from higher up position and can cancel my service but can’t take the 75$ off that they are charging me again and has to have the office manager Jeff call me back. They have maxed out my credit card even after multiple requests of canceling.

Orkin is a very unprofessional company. I had work done. Was quoted to use 50 gallons and only used 26 gallons. We were not credited the balance. Blaine ** and Brian ** will harass you, key your car and get in your mailbox if you don't actually give them payment. Worse company I have ever used.

I am so very disappointed. I have had flea issues since 7/3/2025. They have come out several times I still have fleas and now none of the staff will call me back. The guy that came out was very sloppy! One of the times he left went fluid spray all on floor, then they told me to mop it up and he will be back out. A big waste of my time and money! It feels like a scam! My cat and I have allergies to fleas! They should not be in business.

If I could give zero stars, I would. We contacted Orkin after their bat exclusion job across the road caused over 100 bats to move into my 78-year-old mother’s barn - a barn that had no prior infestation. Instead of helping, Orkin sent someone who didn’t even go inside, said “holy cow,” touched my mother several times without permission, showed us photos of someone else’s bat problem (seriously?), and implied we were lucky to have our land (land that’s been in our family for over 150 years and that we’ve worked extremely hard to maintain).

Title: Terrible Service – Wish I Could Give Zero Stars. This company is absolutely the worst! They came to treat our apartment building, and we were told to remove everything from the kitchen and bathroom cabinets in preparation. When the Orkin technician arrived, all he did was open the kitchen cabinets, pull out an Orkin flyer from his pocket, and place it on the counter — without spraying or treating anything. He didn’t even go into the bathroom! Unfortunately, this isn’t the first time they’ve done this. If you decide to use this company, make sure you walk with the technician and watch them work — otherwise, you might end up paying for a service that’s never actually done.

Cust Serv gives a quote. Contract PDF is different. Going on 4 MONTHS trying to get someone to listen to call & rectify. Frustrating circus. No pride in their work and zero accountability. Tech that did the job said himself - "Our customer service is horrible. Good luck." WTH?!

I originally called the 800 number and must have reached the call center. The person led me to believe I needed a year long service to get rid of the hornets nest and it was over 400 for the removal of the nest. First they could not reach the nest so the technician used a long pole and dusted the nest. I was under the impression that the 400 dollars I paid would get the nest removed and make sure the bees were gone.

Hello. I am currently using Orkin pest control. I had a ant problem this past summer. It was awful. I called Orkin. Dakota my technician along with another Orkin representative really guided me through the process to get RID of the ants. Thank God. I am really glad Dakota is my technician. He is professional I will say. All of the people I been dealing with in this company has been respectful and professional. Thank you! They go over and above to please customers.

Back in December of 2024 I heard noises in my wall I called one company they inspected and told me I had a squirrel and was supposed to come back for a live trip. 300 later he called to inform me that he didn't work in my area as a rule. LOL ok so I called another company and they wanted money off my credit card before they even set up an appointment.

I have been amazed by Gregory **'s work ethic. He goes beyond the call. He wanted to make sure we are completely satisfied. I even cried, poor guy. But I knew there was an issue, and he continued to help us. We appreciated all that he did.

Terrible customer service, long response time, and shady business tactics. I got a inspection done for 120$ only for him to confirm my pest problems that I knew I had or else I wouldn't have called. We settled on a reasonable quote and then he told me he would call me the next day. It then proceeded to take two days of me reaching out for a response for him to in the briefest of text say that he couldn't do it. He stole 120 for an inspection and then canceled the job on me without any reasoning. Shit company. Never give your money.

I’m So grateful for the caring service! I had a stressful situation when my tenant reported that there was a mice problem in the attic, and crawl space. After doing my research and reading lots of reviews, Orkin was the best option. From the first visit Robert **, one of the manager, was absolutely incredible. He was so patient and took the time to listen to all of my concerns, which really helped put me at ease. He did a super thorough inspection, including the crawl space, and clearly explained all of his findings. He even gave me some recommendations for long-term maintenance. I was worried about the issue, but his knowledge and calm demeanor made the whole process stress-free. This company is top-notch, therefore I highly recommend Orkin Pest Control Company for their expertise and wonderful attitudes. Thank you Robert for making a difficult situation so much easier! 10 stars for Robert!

We were extremely satisfied with the professionalism and customer service Angel provided on Oahu Hawaii. We were able to receive a same day visit to assess and treat a bedbug problem for irate tenants which quelled an uncomfortable situation. We'll definitely keep Angel and Orkin on speed dial!

I have a commercial account with Orkin, including a Termite Bond for a 34-building apartment community. While I’ve only had to call for termite issues a few times over the past two years, the process of requesting service has become increasingly frustrating and difficult. More often than not, I cannot get through to anyone by phone. When I do manage to speak with someone, I’m told that a service request has been submitted and someone will follow up. Weeks go by, and I never receive a return call. This most recent time, I’ve been waiting over two weeks with no response. I pay over $5,000 annually for this service, and frankly, I feel like I’m getting nothing in return. When I do request service, I can’t even get a call back, let alone a visit.

My experience with Orkin has been nothing but problems, first they did not show up at the service day, when I called they told me it is on a different day as I setup with sales person because I have to hire a help person to be there to help my dad who is 95 years old, it ended up we have to reschedule it to another day, which means I have to spend money to hire a help person again. On the new service day, a Orkin technician showed up, the first thing he wants is to sign the service contract, which is not a problem. But the problem is the contract is different from the one their salesperson sent to me, after I showed the technician the contract I have, the technician said he needs to call his manager, after that the technician left without any note. With that I seriously question Orkin's integrity and honesty of their business, and highly recommended not to use the company like Orkin.

I had Orkin come to my house on 8/30 to treat a yellowjacket infestation at my house. Although the treatment eradicated much of the problem, the problem persisted, but on a much smaller scale. Orkin returned to my house on 9/6 and retreated the area. Within a day, I was finding dead yellowjackets INSIDE my house, so that was proof the problem wasn't fixed.

I have had a horrible experience with Orkin's customer service. They falsely started a payment plan for my $15,000 service package. I paid the charge upfront, before the service was even performed, yet I received notice of my payment schedule. I contacted them immediately and they acknowledged that they had made a mistake. The person I spoke with was Nick. He asked me to send him a copy of my statement notice that shows I was charged $86.68 interest. He also asked for a copy of my credit card charge history showing that I had paid in full, which was prior to any payment due to their 3rd party collection agency. I sent him both. That was 4 weeks ago and he has not reimbursed me for their error. I have tried to contact him 5 times but he won't call me back. Their customer support staff say they will give him a message to call me but he doesn't. DON'T USE ORKIN! And this NIck guy should be fired.

A scam! They keep charging my debit card when no one has been out here and my subscription is canceled! The first visit they used sticky pads without even telling me. I thought I threw them all away, but my pet ended up getting stuck to one. I asked to speak to a manager and no one called me back. Just charged me 112 dollars for a subsequent visit when NO ONE CAME and I had already CANCELED MY MEMBERSHIP.

This is the worst company I have ever dealt with. First, you can never get a hold of a live person to talk to. Tried for two days and finally got a live person. Who, by the way, was not the epitome of friendliness. First they charged me $200+ and then wanted to charge me an extra 65.00 for simply laying pellets. Plus they came with 4 men. Simply to lay pellets? Now on top of that, they are charging me monthly an extra $51+ dollars. Trying to cancel the service is nearly impossible. Said I signed a year contract and if I wanted to cancel would have to give them 30 days notice. Which I did today but they are still charging me an extra month and don't give cancellation notices! Oh, yeah and I haven't got any service yet at all. This service covers PA 17111 area.

I’ve had Orkin for 6 months now & have had a major problem with Spiders! Jesse the Sprayer was always polite, but I never have been able to get rid of the spiders! I spoke to Jesse about this & the manager as well. I ended up canceling & going with another company & I still had a balance to pay off that I feel they should have not charged me for, especially being a unsatisfied customer. Disappointed in Orkin.😵‍💫

My experience with Orkin has been a nightmare. Three times their associates have arrived only to admit that their equipment was faulty, and they could not render the full service. The first installation of the bait stations was so inconsistently spaced they had to add 6 or 7 more stations to comply, after I complained. On two of the semiannual inspections the person failed to arrive with a working "locator" and missed numerous bait stations. Had I not been here to catch it they would simply have sent me a report confirming a total service. Pedro, the salesperson has been the only person responding to my desperate calls. A month after he assured me the manager or service manager will call, as I would like to cancel any further services, I still await those calls. They seem to be utterly undependable and unprofessional. Homeowners beware.

I called them up almost a month ago. They say that they come in the next day. They never did. They came 3 weeks later just to find out that they're going to charge me an additional $350 for Bees treatment. When I originally spoke with that representative he says that it's going to be all included for $200. They charged the $200 but they never treat the bees. Now they don't return my phone calls at all.

We had a very disappointing experience with Orkin (Fayetteville location). From the start, we were not given an honest assessment of our pest issue and ended up paying for a service that wasn’t needed. The work was poorly done—my husband had to re-check their work in the attic himself. As a new mom with an infant, I felt especially vulnerable and trusted their expertise, only to realize later that we were misled and taken advantage of. We were continually passed around without honest answers or returned calls from Brandon **, Freddie **, and Sean. While the branch manager, James, eventually gave us a partial discount, the service should have been fully refunded given the dishonesty, poor workmanship, and unnecessary treatment. We will not be using Orkin again and do not recommend them.

They came out to get rid of yellow jackets in our walls. They said I had to sign up for their entire pest program and then additional fees for a one time fee of $250 and then $50 every time they have to come back. They put the same powder and liquid poison outside the nest you can buy at any department store. The yellow jackets have only gotten worse and their guarantee is one year of service or you get your money back. As a homeowner you cannot wait one year for yellow jackets to die in your walls or you will have a massive problem. They did the bait and switch technique and would not recommend them for any pest control. Shady business practices.

Took my credit card # then didn't show! I would give this place 0 stars if I could. Made a same day appointment, gave them my credit card number and they did not show up or call. I cannot get anyone to pick up the phone. It's as if they are screening calls. DO NOT RECOMMEND!

I had an appointment today from 8-10, nobody came at that time. I called customer service, they said it was an emergency with the technician and promised that someone will come from 10-12. Nobody came during that time also. I called again, they said someone was coming at 12:30, still no one showed up. By one o’clock, after five hours of waiting, I could not wait any longer. I called again and said I didn’t care if they came, I am leaving. Customer service representatives are absolutely useless, because they can’t do anything if there is a problem. They promised me that a scheduling person will call me, and a manager will call me, but nobody reached out. They can’t fix the time of appointments and every time they schedule appointments, appointments get cancelled or rescheduled for another time without prior notice. I am sorry this is happening now, because a half year before it was an ok company.

I’m only giving the 5 stars to my Orkin pro Tyler T. He has been amazing. I have had nothing but issues with the call center and waiting to get a call back from an inspection specialist. Tyler has taken the time to be sure everything is getting done properly and I appreciate him. 🤩

Their service sucks. I waited two months just for an appointment that was delayed! I had to go to Home Depot myself to get the rats out of my house, because the technicians (PELE) was not answering my messages for weeks to confirm my appointment so I rescheduled. When he finally arrived, he was already rude. He would not spray my house due to my dogs were fighting in my house but my son took them to my other son's house down the street. He still would not go into the home because he was afraid. I had to take two days off just to clean my home. Yet no one still has called me back due to this. I will definitely never use Orkin again!!! I was also charged and nobody ever helped me. He was also recording me.

Very poor customer service. Hard to get them to return a call and even harder to get them to show up to your house to perform service. Wish I read the reviews beforehand. Save yourself a headache and use anyone but Orkin.

I paid for Orkin’s carpenter bee treatment (receipt attached). After being promised by their representative that the service would be guaranteed for a year. Within three weeks, the carpenter bees came back. When I called to report the issue, I was told I would get a call back. That never happened. I called multiple times and was ignored. My wife also called, and they told her the same thing— “we’ll call you back”—but again, no follow-up at all.

I normally don’t write reviews, but I feel it’s important to share my recent experience with Orkin in hopes that it helps them improve their service. I reached out for help with a rodent issue and was eager to resolve it quickly. While every representative I spoke with on the phone was polite and kind, the actual service delivery fell far short. I made nearly 10 calls trying to get an appointment honored. I even took time off work and stayed home for a scheduled visit, only to have it canceled without explanation. It wasn’t until I called multiple times that I was told the operator was unwell and couldn’t come out.

First time I got Orkin the woman here was amazing, so I bought the year protection the second year. New guy was here longest 9 minutes and never sprayed in the back of the house. Then to top it off they billed me for the last treatment when I didn’t get the full treatment I had paid for. What a waste. Dartmouth NS

Do NOT use Orkin. I have called Orkin 8 times. They will not give me corporate headquarters phone number nor will they give me the regional office. I was charged for services that were NOT done. They do not call back and the customer service is horrible! I have reported them to the better business bureau.

Absolutely horrible experience with Critter Control branch of Orkin. We had them out for moles and nothing good happened. Huge upfront cost, ineffective treatments, absolutely horrible communication, techs coming out for "service" when ground was frozen solid. I saw one tech get out of his truck, walk around the solid frozen yard, get back in his truck and write up a $99 service report. Complete waste of a ton of money. Total upsell at beginning with assurances the mole problem would be solved with 2-3 ,treatments. Monthly treatments for 10 months during which time half our yard was destroyed. I've never dealt with a company with beyond horrible refusal to communicate.

After over a year I am terrified of Orkin Inspector Ryan ** taking advantage of my disabled husband and me with severe phobia of rats/mice. Convinced we did not have mice infestation in our attic. He used fear tactics to get contract. I complained and nothing happened. He showed up at our house again this year after we were told he was forbidden to return and complaint last year. I am compelled to report for God knows how many more elderly and disabled people are being taken advantage of. I am sure the pictures he never gave us but after complaining a supervisor in Miss sent us pictures that didn’t even look like our attic insulation.

Very professional. They did an excellent job. Pedro was our salesman who was extremely knowledgeable, DaMario and Nate spent the entire day at our home. The job was impeccably done. They cleaned up everything beautifully. I couldn't be happier. They were really effective with communication regarding what was happening and very professional.

I have had Orkin in my apartment multiple times through my apt building. The pests never went away and they came approx 8 times over 18 months. Technicians never spoke to me. Just came did the spray. Didn’t want to answer questions etc. My building has since changed to Abell and we are finally getting pest under control. I would not recommend Orkin.

On 7-29-25, Anthony ** was the Orkin Technician that came to do our every other month Pest Control treatment which he has been doing for several years. Anthony always does an excellent job! He is very knowledgeable, professional, and courteous! That is why we keep asking for Anthony ** to keep coming back. Thanks so much!

Spent the 1500 dollars for bed bugs. We had someone stay over and noticed right away. They were prompt in coming to tell me I had an infestation. The only problem was after three sprays they didn't get rid of the bed bugs and I'm out of the money.

I called them to do a carpet beetle spray. They charged for that but did a very poor spraying of the perimeter focused on ants. They did not return my calls to adjust the price. I cancelled all future service with them. Very disappointed with their service and would not recommend. We are now using EcoShield and much more pleased with their service and would highly recommend that company.

This was a worst company ever. They didn't get rid of not not my roaches. They kept bringing some girl here that I kept asking him to quit because she did a horrible job. They only sprayed my outside once. It was a horrible experience. I had to go out and get stuff to get rid of my own roaches. I would never use or can ever again and I suggest other people think about that too

Signed up for a one time service with the expectation that I would have an inspector come check the issue after 2 treatments. Did not have the inspection but the worse issue was my card was charged for additional services without my authorization. I was told my paper was ticked off for monthly payments but my copy does not. Do you think they tried to resolve the issue or offer a credit. They are more focused on revenue than excellence service. Terrible customer service.

I have an issue with Sugar Ants and had Orkin come over on July 3rd. But since then I am unable to contact them for revisit while ants are still there. Customer Service is non-existent. I have tried calling them several times - without any response or call back. One rude rep hung up on me after I started my complaint. Their 'web' is not functioning either so I can't search 'My Account' to register my complaint. The Orkin rep was supposed to call me 'in a week' after initial July 03 service. I haven't heard from him at all. I wrote an email to his supervisor Shawn **, who never returned my email.

We have bees in the walls. We called other pest control places and they could not come out for a few days. We called Orkin and they could come out the same day. However, what they don't tell you is that an "inspector" will be out to assess the issue. Your issue is not resolved that day. We had no idea. The inspector did not come out the same day. They gave us a window of 2 hours, no show, no call. I called 45 minutes after the 2 hour window and no one had any idea why there was a no show. She put me on hold to check and we got disconnected. I will assume I wasn't hung up on. NO one called me back. I waited for over 5 mins and called back. They told me they can only call out so dropped calls are not returned. Turns out we had a large amount of rain and a few roads were flooded out so he was unable to come. Not a problem but no one could call us to let us know?

Bryan was the technician who treated my home. He was very pleasant, personable, professional and extremely thorough. I am very grateful for his attention to detail. Based on my experience today, I would highly recommend him and the Orkin company.

The service that I received was ok, but the cost was not fully disclosed to me. The customer service personnel were very ignorant on resolving major issues, all they can say is I would need to talk to a manager. But they were not able to transfer me to them. DO NOT USE THEM.

I had a five year termite contract which included the bait traps. I told Orkin I wanted to go with the technician when they looked at the traps. Year after year they said they viewed the traps but I never saw them look. So now I lock my gate to the backyard. Then they say they looked at all the traps even though the gate was locked. I fired Orkin and made them remove the traps. Then a year later Orkin sends three different techs out in June after I fired the company the year before. They won’t stop harassing me. Next step is with a lawyer to get a restraining order

Orkin came out on April 15th, put in a few trap and said they would be back in a month and every month of the 3 month contract. Two and a half months later, didn't hear from them. I called to ask them to remove the traps and was asked how long I want to extend the contract. Really don't listen. I said I don't want you back I want them traps removed and asked why no one has come back and was told that since they dropped the ball it was up to me to call, it wasn't their fault that I didn't follow up. Horrible admin service, the person that put in the traps was good, but the office admin HORRIBLE!!!

If you are reading this, find some other company than Orkin. Please don't get cheated like we did. We have everything in emails and photos to prove their incompetence and or apathy. We should have known since most of the contract we signed dealt with arbitration and not suing them. They told us we had a bad mice and snake problem in our encapsulated crawlspace and attic, and probably the walls too. The work they quoted was expensive but based on other quotes they were on the high side but in line.

Used Orkin in San Diego for many years with no problems. Moved to Tulsa, OK, and they can't seem to kill the bugs. When I called to have them come out again, the person taking calls, Mary, said she would have the GM call me, but he never did, then tried to upsell me. Please refund all payments and cancel my agreement.

We have Orkin now, they never show up on time or the day they are suppose to and bill you even though they did not do a treatment that month. When they are here it seems as if he does nothing. We still have spiders and ants. I highly don’t recommend taking a contract out with them as they do not fulfill their obligations.

I hired Orkin 8 months ago. My wife has severe reactions to scorpion stings, which have been life-threatening. I disclosed this very important fact to the Orkin representative who came to my home 8 months ago. They assured me that Orkin could protect my home from scorpions. On May 15th, Orkin came out to treat our home for scorpions. This morning, June 13th, I was stung by a scorpion in my clothes as I was getting dressed. Had that been my wife, she would be in the hospital, fighting for her life.

If I could give a lower grade I would. The service out of the Syracuse Office is totally lacking. Took the day off, met with the Inspector, went over the pricing and services, signing the agreement and scheduled the work. Due to the nature of the chemicals, we had to not be present. Only to uncover that they never came to complete and never called to reschedule. It took two voice messages to get a return call and then the told to office manager to call - who knew nothing to say the least. That their machine was broken and needed to be fixed and they didn't know when the work could be done. A very poor representation from a major pest control company. SHAME ON THEM for lack of professionalism.

Service technicians were two hours late for our initial appointment. They were also unprepared and couldn’t finish the job. They came back out (late again) and still didn’t properly finish the job. They were supposed to do exclusion work to keep pests out, but they left gaps larger than 1/4” left untreated! I would not rely on Orkin to do any proper exclusion work in the future. Not surprising since it’s just another opportunity for them to charge for extermination services. They’ve also refused to provide a customer copy of the service contract that was signed, which is extremely shady.

I paid 1 year in advance for service every 3 months. After a few months they started coming monthly and billing for every unwanted visit. I called Orkin many times but the rude representatives never could get me back on a 3 month schedule.

I am extremely disappointed with the service I received. I had mice and had an inspector come in, Robert **, who suggested some work to exclude mice from the home. Things were fine initially and I had no mice issue from December 2024 until May 2025. However I was supposed to have Bob stopping by with a lifetime warranty on the fiberglass insulation but he air coming. He made appointments with me and never showed up, never responded to me to explain or reschedule, and then completely quit responding. Now I have a significant mouse issue again and have to start all over with another company. I am looking into this further but intend to warn as many people as I can about what happens with Orkin after the initial couple of visits. Very disappointing.

By far the worst experience I've ever had with a company. We signed up 3 months ago and have yet to see a technician. Nobody has contacted us in two months and the customer service agents were unhelpful. Do not recommend!! Stay far away!!

On 10/31/24 Orkin provided House Exclusion. The problem was not resolved over the next several weeks despite repeat visits. The problem continues to June 2025. The problem is almost daily. Wasted thousands of dollars for absolutely no relief.

Customer service is very rude, Austyn ** became very upset about me canceling my service. Austyn slammed the phone down, after speaking with me about my complaints. I will never recommend anyone to this company. If I could give no stars I would. I was paying way too much, for the service not to help with pest problems.

The company advertises 24-hour support through sales, paperwork, marketing items, and phone hold messages. However, except for two people, no one returns calls. They do not show up, and if they do, they don't call in advance. In their presence, pest control has been "uncontrolled." My tenants have mice in their bathrooms and on their beds. No one returns calls. The emergency line only escalates into a vacuum and never reaches the right people. It always takes months to resolve issues. I have them for three properties and removed them from my personal today. I am getting rid of them.

I’m extremely disappointed with the repeated cancellations of the pest control service by Mr. Paul ** scheduled in Minneapolis. This is now the second time your team has canceled on very short notice. I arranged my schedule and waited at the property, only to be notified again that the appointment was canceled. This is a serious waste of my time and incredibly frustrating—especially considering my tenants are dealing with an active pest issue that cannot be delayed any further.

Ever since the Rentokil merger, our service has been non-existent! Had one tech show up, sat in our parking lot for 20 minutes, waited until we went out on property, didn't call the number on the door, didn't leave a "missed you" notice, sprayed a line across the front flower box (not in service contract) and left. He charged for the service he didn't provide, all on cameras.

I recently had the house treated for termites. I had a problem and called for an inspection. They set up an appointment, I waited all day, and no one showed up or called. I called the office at 3:30 and was told no one would be there today. I'll have someone call and set up an appointment with you. It's been 5 days, still no call. Over $3800.00 for 10 hours work, and I can't even get a call back. I went and purchased a bait station and installed it myself. My advice is that you can buy all the material for about $300.00, real simple to install. Save yourself $3000.00 and do it yourself.

I called Orkin to say I had carpenter ants. They were going to have technician call me. After a few days of not hearing from them I called another company. About 2 weeks after my call to Orkin my neighbour said a technician came by to say she had an appointment with me. Not true. I got a report/invoice by email. I called to complain and they said a technician had tried to reach out to whereby I explained there was no call from anyone at Orkin, no voice mail, no text, to email and certainly to appointment made. I now got an invoice in the mail. I have called to complain again.

For the most part they are nice and professional, and I am happy with the services, however I would make sure to get accurate rates as they misguided me as far as the payment. I ended up getting charged more for each service when I was told a specific amount initially. I'm not very happy with that at all and may be ending my services on behalf of misinformation. I feel as if I was lied too. When I spoke to a representative about it all she said was "I'm sorry, I can turn off your autopsy". I would have been happier if she would have looked into my initial call to see what was said and make it right. If I would have been explained correctly the first time I wouldn't be so upset. I do plan to cancel my services if they don't make it right.

My Orkin service provider is Ryan and he has truly been reliable and professional. I have been very pleased with his concern for my satisfaction. He has taken the time out to schedule an unscheduled visit when needed.

Very disappointed in my Orkin Service. They guarantee satisfaction. I am totally dissatisfied. That is a bunch of bull. The cost of their service is ridiculous. You can buy cans of the same product they use on Amazon for $25.

I scheduled a free estimate for termites. They gave me a window of 2pm-4pm. I awaited them to arrive, but instead, at 3:40pm I got a phone call from them. The technician said he can give me a quote over the phone. So they never even came out to meet me and have a look at the house. If they were going to just give prices without looking at anything, why waste my time waiting for someone to come?? So, I called Terminix instead, and their technician actually showed up, offered advice, and made suggestions as he walked the whole property to look at things. I decided to go with Terminix. Orkin's approach was very unprofessional.

Was not told by person who signed me up, there was a limited time to cancel the service. Was assured that I could cancel at any time and it would be no problem. Well, I found the source of the problem and now can handle maintenance on my own. They don't send the same person, so you end up doing lots of explaining. I would not have signed up if I had known I wouldn't be getting the same person every time.

Signed up for Orkin to handle a rodent problem at one of my investment properties. The first scheduled appointment was for today from 10 to 12. This company did not show up or call me to reschedule or inform me that no one was going to be able to service the property. Terrible first impression and will be canceling this service contract first thing Monday morning. Thanks for nothing Orkin.

I called Orkin to get a quote on their services, price and the type of pest that they would treat for. The lady I spoke with let me know their company was the best in the business several times. She then said, "Let's get you scheduled" and I told her No, I would need to speak to my husband about the pest you said you could treat and the price it would cost because he is the one that pays the bills. My husband wanted me to call around and get quotes and services from several sources in our area. I told the lady on the phone that my husband was currently working and would not get off from work until 4:00-4:30 PM and I would speak to him about the quotes. I was upfront with her that I was only calling for quotes at this time. She asked again to get me scheduled, I had to tell her again that I would speak to my husband BEFORE I would schedule for services. The call then ended.

Where to begin? Well for starters you are not worth a 1 star. I can’t give lower tho… I started treatments in September. Paid the massive start up fee. Came because we saw 2 bugs. They preach that if pest show up we will be on your door step free of charge. Bull crap. They cancel every follow up until it’s your time to pay then they show up. Been fighting bugs for 7 months at 100 bucks a month. Get told we are lying and they treated it. This company is terrible. Call anyone else or go buy some spray at Walmart. It works better than Orkin… Ohh and when you demand a refund for them being incompetent they will offer you a couple months service back. Nothing like pissing away hard earned money for .5/1 star service.

Absolutely wonderful service! The worker who came out Zeshon was absolutely wonderful! Very fast, and exceptional service was provided with meticulous attention to detail. The technician Zeshon demonstrated a comprehensive understanding of pest control strategies. A courteous and professional demeanor was maintained throughout the visit. The treatment area was left clean and organized upon completion of the service. Overall, a highly satisfactory experience.

Hate this place. So called them. They destroyed not relocate honey bees then charged me 2 times. Apparently they came, sprayed outside while not home. I told the guy first time I didn't want them to come back every 3 months. He said, "Ok just call." Well last 3 years I get calls from collection for stuff I didn't get nor want and their excuse I should of called. I did. I hate this place. I mean hate.

They are showing up on time. Example I’m on a month to month spraying. February 5 came, was billed and paid 127.00. Bill supposed to be 65.00. Feb 24 showed up, billed and paid 65.00 for February again and March 5th tomorrow get a call will be here again. Got bill March 4th today for March for 65.00 and a call saying he will be here March 5th. Idk how long this been going on. Called and got no real answers.

The people that came to my home was very unprofessional. One guy came and left his trash in my kitchen on the floor. When I reach out to Customer service to tell them she just asked, "You want to cancel your service?" I said yes. She cancel it and just hang up the phone.

We've been using ORKIN for ants for a few years and recently we decided to give them a try for mice control. For 12 years, we would catch 3-5 mice each Spring and 3-5 mice each Fall. The quote was $1,900 for a mouse barrier to be placed between the foundation and the siding and then be covered by a wire mesh so mice could not chew through it. Sales guy advised we would may an uptick in mice for the first month (as they try to get out of the house), then promised no more mice after that.

My tech Jonathan is the BEST! Very respectful, always on time and communication skills are on point! He gets the job done and I have no complaints. Jonathan has been with us for about 5 years, he's awesome! ** Family

More of a scam if anything. Most of the time they didn’t get the areas needed inside. They still charge even if the service hasn’t been performed. I work two jobs so my availability varies. I called at the end of the week, which happened to start a new month, to cancel and I can’t even though I just paid a service that wasn’t completed. If your pest issue seems like it would take a long time to get rid of then call Orkin. If it’s minor/not life threatening then it’s a waste of money.

I was interested in using Orkin however they demanded to have my credit card information prior to my review of the contract. If the contract has nothing to hide in it, why in the world can't I see it???? So I googled some reviews and they were horrible. Many customers said that the contract has hidden fees and that it was impossible to reach customer service.

I had a fantastic experience with Orkin Pest Control! We recently discovered a few unwelcome guests in our home, and after calling Orkin, the entire process was smooth from start to finish. The technician arrived on time, was very professional, and took the time to explain the treatment plan in detail. The service was efficient, and they made sure to address every concern I had, from the types of pests to the safety of my pets and family. They also offered tips for keeping the pests away in the future, which I really appreciated. Since the treatment, we haven’t had any issues, and I feel so much more at ease knowing Orkin has taken care of the problem. Their customer support has also been top-notch throughout the entire experience. I highly recommend Orkin for anyone dealing with pest issues—they really know their stuff!

Be careful with what the sales representative quoted on you. They will misquoted you, bait and switched , they also denied what should be included in the agreement. That’s really unprofessional. I won’t recommend this company to do your pest control job.

Originally hired Orkin (Parma office) to get rid of mice at our house. The problem wasn’t resolved and they didn’t follow up after reaching out to customer service. However they pushed for unnecessary services, like mosquito control in backyard, and charged additional $350($600 total). Several times we were out of town and Orkin would not reschedule the service and still charge us without actually performing the service. Multiple phone calls to get a hold of the branch manager and they still put their fraudulent charges in collections Worst company ever, would not recommend!

I am writing this review because talking to the local representative got me nowhere. My wife filmed the Orkin man illegally dumping his trash in to our dumpster (see photos) and no I am not a customer. Needless to say I was absolutely disgusted with what I saw. I called and gave them the opportunity to make it right by either removing said trash, dead mice, rubber gloves, mouse traps, pesticide cans or pay to dump the contents neither of which were done. Which is kind of disappointing because their catch phrase is we’re not happy till you’re happy. Like I said see the photos.