Orkin Pest Control Reviews
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About Orkin
Orkin is a worldwide pest control company with over 1.7 million residential and commercial customers and over 120 years of experience. It specializes in treatments against common pests like rodents and insects, but it also offers other services, including insulation and moisture control. Orkin provides free estimates and a satisfaction guarantee.
Visit www.orkin.com- Free estimate
- Integrated pest management
- Residential and commercial services
- 30-day money-back guarantee
- Limited pricing information
- Not available in AK, WY, SD
Orkin Reviews
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- 4,939,593 reviews on ConsumerAffairs are verified.
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Reviewed June 16, 2026
My experience with Orkin was, mostly, good. We have always had them. They come on time. They do their job. They're very responsible and respectful, and then they leave. The guy who came out recently was a gentleman, and he came in and did his job. He was great.
Hi Ileana. Thank you so much for your kind words and for your continued loyalty to Orkin! We truly appreciate you trusting us over the years. We’re so glad to hear that your experiences have been consistently positive and that our team has delivered dependable, timely, and respectful service. It’s especially great to know your most recent technician made such a positive impression and provided the level of care and professionalism you expect. Your feedback means a great deal to us, and we’re proud to help keep your home protected. Thank you again for choosing Orkin, we appreciate you!
Reviewed June 15, 2026
If I could give 0 stars I would. They sprayed for mosquitoes 2X and it did not work. We still have tons of mosquitoes and numerous dead honey bees. They were to give me a refund but that never happened and no one ever calls back.
This is certainly not the level of service we aim to provide. Additionally, we regret that you have not received a follow-up regarding your refund request or a return call—this falls short of our commitment to responsive and reliable customer care. Thank you for your feedback—it will help us improve our service.
Reviewed June 14, 2026
I went with Orkin because they got here the fastest. I had went the week before to New York, and I stayed in Hilton hotel, and they had bed bugs. So, I had got bit up, and I went to urgent care, and I left the hotel, but I washed my clothes, bombed my car, but I was so nervous. I wanted to make sure I did not bring anything in my house with my children. Everything's been going great since Orkin came out. When their guy came, he went through the house thoroughly. He said there was no sign and if I do see a sign, he told me to just call them back. I have not seen anything. Orkin's price was reasonable. I thought I had it, so I thought I was gonna spend thousands of dollars. I only spent $120.
Hello Pam. Thank you so much for sharing your experience! We truly appreciate you choosing Orkin, especially during such a stressful situation. We understand how concerning something like that can be, and we’re so glad our team was able to provide you with peace of mind. It’s great to hear that your technician was thorough, reassuring, and took the time to walk you through everything. Providing prompt, detailed service and helping our customers feel confident and comfortable in their homes is exactly what we strive for. We’re also happy to know the service was both effective and reasonably priced, delivering real value is always our goal. Thank you again for your trust and for allowing us to support you and your family!
Reviewed June 13, 2026
My experience with Orkin Pest Control has been good so far. The original guy that sold me the product didn't inform me 100% about what I needed to have done. The process that Orkin put in did not work to the best of its ability. Not until later, when I had a reoccurrence of the issue, did the next person come in and say, “In order to do this, you have to remove everything and mitigate it all.” So, my current experience with Orkin is better than my past, but it cost me a lot of money to find all this out.
Reviewed June 12, 2026
Orkin has been treating our property for over a year or two. The guy who has been coming out has been doing a good job. We had a bee issue. I now haven't seen any. I would refer Orkin. They're good.
Hi Jacob! Thank you for your kind feedback! We’re so glad to hear that you’ve had a positive experience with our service over the past couple of years. It’s great to know your technician has been doing a good job and that your bee issue has been successfully resolved. We truly appreciate your recommendation and your continued trust in Orkin!
Reviewed June 11, 2026
Brian’s always on time with a courtesy text which is great. Nice guy. Also quick to respond if needed.
Hi Eric, we're thrilled to hear that Brian consistently demonstrates punctuality and responsiveness with timely courtesy texts. His commitment to efficiency and excellent service are truly valued, and we're glad it's making your experience a positive one. Thank you for recognizing his efforts.
Reviewed June 11, 2026
Service from HEARTS PEST MANAGEMENT is always good. When I got the survey email from ORKIN, I was confused until a web search told me that Hearts is owned by Orkin's parent company. Other than that, I'd have had no way of knowing. I'm disappointed that this communication from the company was not clear.
Hi Mark, we appreciate your feedback about your experience with Hearts Pest Management. We're sorry for the lack of clarity regarding the connection with Orkin. Communication accuracy is very important to us, and we'll work to ensure clearer correspondence in the future. Thank you for bringing this to our attention, and we truly value your loyalty to Hearts Pest Management.
Reviewed June 11, 2026
The technician sent out by Orkin was excellent. We originally had flying ants and that was becoming our biggest problem. They're seasonal, but Orkin helped to curb that. I'd recommend them. Orkin has been around for quite some time, and I have never heard anything bad about them at all.
Hi Kenneth, thank you for taking the time to share your experience here! We're happy to hear that our technician provided excellent service and effectively managed the flying ant issue for you. Ensuring a prompt and efficient solution to seasonal problems is at the heart of what we do. Your kind words and recommendation are deeply appreciated, and we're happy to know that we've consistently met your expectations. Thank you for choosing Orkin!
Reviewed June 11, 2026
Five stars for the actual technical service. However, scheduling is another matter. Two separate times my appointment was arbitrarily changed without my knowledge. Technician shows up and I’m not home because I don’t read minds. How do you change my appointment and not inform me of the change? Who wins in this case?
We sincerely apologize for the frustration you experienced with your appointment scheduling. We understand how inconvenient and disruptive it can be when appointments are changed without proper notification. Clear and timely communication is essential, and we regret that we fell short of your expectations in this instance. Our goal is to respect your time and provide a seamless experience from scheduling through service. Thank you again for bringing this to our attention. We value your business and appreciate the opportunity to improve.
Reviewed June 10, 2026
We talked to the manager Amanda and she explained everything, she listened to us and we feel 100% positive about our relationship with Orkin, we were struggling to understand everything that was happening. We had a couple bad experiences just because I think we're new to this but Amanda took care of us and we feel so much better. Thank you Amanda.
We’re delighted to hear that Amanda was able to provide the clarity and support you needed. Ensuring our customers feel informed, heard, and confident in their service is extremely important to us, especially when navigating something new.
Your kind words about It’s wonderful to know she helped turn your experience into a positive one.
We value your trust in Orkin and look forward to continuing to provide you with excellent service.
Reviewed June 10, 2026
I had a great experience with Orkin, thanks to Amanda! She was professional, knowledgeable, and incredibly friendly throughout the entire visit. Amanda clearly knew her stuff and took the time to explain everything while working thoroughly and efficiently. She was detail-oriented, answered all of my questions, and made the process easy and stress-free. It's refreshing to work with someone who is both skilled and personable. I highly recommend Orkin, and especially Amanda, for anyone looking for excellent service.
We truly appreciate your kind words and are delighted to hear that Amanda provided you with exceptional service. Her professionalism, expertise, and friendly approach are qualities we value greatly, and it’s rewarding to know she made your visit both informative and stress-free. Taking the time to ensure our customers feel confident and well taken care of is something we strive for on every service. Thank you again for choosing Orkin—we look forward to continuing to provide you with excellent service!
Reviewed June 10, 2026
We are a “first year” customer and the Service and application are just as promised! We Definitely recommend Orkin! We did not have a problem, however we have a pool and our property backs up to a wooded area, home to mosquitoes. All technicians have been on time, professional and experienced and the mosquito application used seems to be effective. At this time, Orkin and the Sidney, Ohio office have earned a Five Star Rating!
We’re thrilled to hear that your first year of service has lived up to expectations and that our team has delivered on what was promised. It’s especially rewarding to know that our technicians have consistently been punctual, professional, and experienced, and that the mosquito treatment has been effective for your property—particularly with the unique challenges of having a pool and nearby wooded area.
Your kind words and recommendation mean a great deal to us. We’re proud to know that both Orkin and our Sidney, Ohio team have earned your Five-Star rating, and we truly appreciate your trust in our services.
Reviewed June 10, 2026
Thank you Orkin for doing an inspection on the ground work that was done at my home for termites. I have not seen any so I believe that the initial job that was done handled my problem thank you. As time continues I hope that this has a permanent effect on the problem that was there.
We’re glad to hear that your recent termite inspection provided reassurance and that you haven’t seen any further activity since your initial service. It’s great to know that the treatment has been effective in addressing your concerns.
Our team is committed to providing long-lasting protection, and we will continue to monitor and support your home to help ensure your termite issue remains under control.
Reviewed June 10, 2026
Very poor office service. I paid $300 in full for services in advance. Check cleared my Wells Fargo account overnight. I was notified over 2 weeks ago from Franklin Office that my check was NSF. Not the case at all. I provided evidence of my check clearing & posting to my account. I wrote a letter to office manager and provided copies of payment. My online account with ORKIN still reflects a balance due and office manager has yet to reply to my letter. The field technician is fantastic. Note: ORKIN & I both use Wells Fargo. This could be easily resolved with a phone from ORKIN to Wells Fargo.
We understand how concerning it is to receive an NSF notification when your payment has already cleared, and we truly appreciate you providing documentation to support this. This is certainly not the level of service we strive to provide, and we regret the lack of follow‑up from the office. We’re glad to hear that your field technician has provided excellent service, and we will be sure to share your positive feedback with them as well.
Please know that we value your business and appreciate your patience as we work to make this right.
Thank you again for your feedback.
Reviewed June 10, 2026
The tech Donnie that came out was wonderful. But I was lied to by Eric in customer service that put me on EZ and I wasn’t informed of this and it messed up my bank account, so I canceled everything! Just be honest customer service.
We appreciate you bringing this to our attention and are truly sorry for the impact this situation had on you.
Reviewed June 10, 2026
I went with the mosquito control. This is my second service and it has been great so far. Justin has been my main pest man and he has done a phenomenal job. He has arrived within the scheduled time. He has communicated through every step.
We’re delighted to hear that your mosquito control service has been working well and that your second visit has continued to meet your expectations. It’s especially great to know that Justin has provided phenomenal service—arriving on time and communicating clearly throughout each step of the process.
At Orkin, we strive to deliver consistent, high-quality service, and it’s wonderful to hear that Justin is making your experience both effective and seamless.
We truly appreciate your trust in us and look forward to continuing to keep your home comfortable and protected. Thank you for choosing Orkin!
Reviewed June 10, 2026
My experience was absolutely phenomenal, the tech was very informative and helpful. Can I please have the same tech whenever I need service, I hate that I can't remember his name at the moment. However I haven't seen any sightings yet... hoping this stays the same.
We’re thrilled to hear that your service was phenomenal and that our technician provided such informative and helpful support. Delivering clear communication and quality service is very important to us, and it’s great to know that your experience reflected that.
We completely understand wanting to have the same technician for future visits, and we’ll certainly do our best to accommodate your request.
It’s also wonderful to hear that you haven’t had any sightings—we hope it stays that way as well! Thank you again for choosing Orkin and for your kind feedback.
Reviewed June 10, 2026
Orkin came out and helped with what I needed. I used them once last year for a bee issue. I just called them again this year for ants. It has been easy. The reps have been great.
Hi Sarah! Thank you for sharing your experience! We’re glad to hear that we were able to help with your pest concerns both last year and again this year. It’s great to know the process has been easy and that our team has provided a positive experience each time. We truly appreciate your continued trust in Orkin and look forward to being there whenever you need us!
Reviewed June 9, 2026
Orkin comes twice a year, and they let us know. We're usually home, so it's not an issue. Christopher is our normal guy. He has been coming for years. He just texts us before he comes. He's very personable and informative. I enjoy talking with him. He's a good person. The customer service follows up and let us know when they're coming. It's a little expensive. I know it has gone up from when we first started, but I haven't had a huge issue with it. I went down to twice a year because it went up. It's better for us now. Otherwise, it would be too much if we had it four times a year.
Hello Jen! Thank you for sharing your feedback! We’re so glad to hear that Christopher has consistently provided personable and informative service over the years, he truly sounds like a valued part of your experience. It’s also great to know that our team’s communication and follow-up have been helpful in keeping things convenient for you. We appreciate your honest feedback regarding pricing and understand the importance of finding a service plan that works best for your needs. We’re glad you were able to adjust your frequency to something more comfortable while still maintaining the level of service you expect. Thank you for your continued trust in Orkin, we’re grateful to have you as a customer!
Reviewed June 8, 2026
Orkin has gone downhill and they are thieves. The guys they sent out were nice people, but the company's service is horrible. They would not spray the whole lawn properly. They would not remove any spiders on the outside walls. I asked them to spray for ants and the ants didn't die. I had to go buy my own chemicals to kill the ants myself. I cancelled the service after my contract was over. They accused me of owing them money when my bank statements show they automatically withdrew the amounts every month. At the end they took withdrew the money they claimed I owed them anyway; without my authorization. Now I have to fight them to get my money back. It is better to do the job yourself instead of hiring Orkin.
Hello Jesus. Thank you for taking the time to share this feedback. I’m very sorry to hear about your experience and understand how frustrating it must have been to feel that the service did not meet your expectations. What you described, including concerns about the quality of treatment, unresolved pest issues, and especially the billing and withdrawal situation, is not the level of service or transparency we aim to provide. Your experience does not reflect our standards, and we regret the inconvenience and stress this has caused you. We appreciate you recognizing the efforts of the technicians, and we sincerely apologize that the overall service and follow-through did not match that positive interaction. Concerns regarding billing accuracy and unauthorized charges are taken very seriously, and this is something that should be addressed promptly and thoroughly. Thank you again for bringing this to our attention. We truly regret that this was your experience and appreciate the opportunity to learn from your feedback.
Reviewed June 8, 2026
I'm happy with Orkin's service. My most recent experience was good. The tech listened to me and then did exactly what we talked about. We had to get accounts straightened out between my daughter's home that I used to manage for her and my new account. So, I spoke to somebody locally about that, and we got that worked out, so we could keep our contact information separately. I would recommend Orkin.
Hi Todd! Thank you for sharing your experience! We’re so glad to hear that you’re happy with our service and that your most recent visit went smoothly. It’s great to know your technician took the time to listen and follow through on exactly what you discussed. We’re also pleased our team was able to quickly resolve the account details for you and your daughter. We truly appreciate your recommendation and your trust in Orkin!
Reviewed June 7, 2026
I just got Orkin recently as a preventive measure. They came out and treated our property and I noticed a difference on the outside the last time I checked.
Hello Pedro! Thank you for choosing Orkin and for sharing your experience! We’re glad to hear you’re already noticing a difference after your initial preventive treatment. Taking proactive steps is a great way to stay ahead of pest concerns, and it’s wonderful to know our service is making a positive impact. We truly appreciate your trust in Orkin and look forward to continuing to support your home.
Reviewed June 6, 2026
Orkin is doing great. They've been very accommodating. They did what I paid them to. The tech knows what he's doing. He is very good. He gets the job done, and he's in and out. He is pleasant and professional. Our pest situation has improved dramatically since having their service.
Hello Michael. Thank you for your kind feedback! We’re so glad to hear that you’ve had such a positive experience with our service. It’s great to know that your technician has been accommodating, efficient, and professional, and that you’ve seen a noticeable improvement in your pest situation. We truly appreciate your trust in Orkin and your recognition of our team’s efforts to get the job done right.
Reviewed June 5, 2026
Made the mistake of having them come out and make my house "bat proof". Apparently that means tons of silicone and bent metal. An absolutely horrendous job. Then they want 4k. What a joke.
Hello Jacob. We’re very sorry to hear about your experience, and we sincerely apologize for the frustration this has caused. This is not the level of workmanship or service we strive to provide, and we understand your disappointment, especially given the investment involved. Your concerns regarding the quality of the work and pricing are taken very seriously. We hold our teams to high standards, and what you’ve described falls short of those expectations. We appreciate you bringing this to our attention, as it allows us the opportunity to address the situation and make things right. Thank you for your feedback, it’s invaluable in helping us improve and better serve our customers.
Reviewed June 5, 2026
Orkin was amazing. They went to my house because I have an ant problem and they were very fast and professional. The guy told me what he was doing, and when he was done. Then he gave me the contract that we signed and he explained everything.
Hi Daniel! Thank you for sharing your experience! We’re so glad to hear that your technician provided fast, professional service and took the time to clearly explain the treatment and your agreement. Transparency and communication are so important, and it’s great to know that stood out during your visit. We truly appreciate your trust in Orkin and are grateful for the opportunity to help with your ant concerns!
Reviewed June 4, 2026
MELODY: Yes.
Hello Melody! Thank you for your kind feedback. We’re so glad to hear that you’ve had a positive experience with both our customer service team and technicians. It means a lot to know that everything has been running smoothly and meeting your expectations. We truly appreciate your trust in Orkin and look forward to continuing to provide you with dependable, quality service.
Reviewed June 3, 2026
We had an amazing Orkin tech. A new tech came and he did an awesome job. His name was Jason. Normally, our schedule is set up where they'll let me know when my next appointment is, and then I'll call if I need to change it. We have issues mainly with just spiders. It's nothing too major. I like the convenience of the service. It works better than me just spraying around the house myself. I don't have to worry about killing any more spiders. Orkin has friendly staff, and they're easy to work with.
Hi Becky! Thank you for taking the time to share your experience. We’re so glad to hear that Jason made such a positive impression and delivered excellent service. It’s great to know that the convenience of scheduling and the effectiveness of your treatments, especially for spiders, have made things easier for you. We truly appreciate your kind words about our team and your trust in Orkin. We look forward to continuing to provide you with service you can rely on!
Reviewed June 2, 2026
After paying for monthly spray service for years, with constantly recurring mouse turds, they now want $4k to fill up the points of entry. Minimal research tells me the average cost for this service is $500-2,000. Why so much, Orkin? Is it because I'm in Traverse City? We should expect astronomical pricing from the Orkin branch in Traverse City? Is it because your inspector has such an elite education in filling mouse holes? Her cost to Orkin is $2,500-3,000 per visit?
That alone spells bad business. Is it because you know we won't need your useless spray service anymore, so you have to build a couple of years of lost business into the price? You are screwing us ALL over by spray, spray, spray, always knowing but never mentioning that this problem will never go away with spray. Or is it because my house is under contract and you know I MUST hire a service? Funny, I would think the service I'm already working with would give me a fair shake. You call yourself the experts. Yes, the experts in systematically screwing their clients over. And yes, this review is on its way to Google and every platform I can find.
Hello Kristan. Thank you for taking the time to share your experience. I’m truly sorry for the frustration and disappointment you’ve felt, especially after being a long-term customer. That’s certainly not the experience we want for you. We understand your concerns regarding both the recurring issue and the pricing provided for exclusion work. Rodent control can sometimes require a different approach than routine spray services and addressing entry points is often a critical next step. That said, we never want you to feel caught off guard or question the value of a recommendation. Pricing can vary depending on a number of different factors, but you deserve a clear, transparent explanation of what’s being proposed and why. We also sincerely regret if it felt like this solution wasn’t discussed sooner. Our goal is always to provide honest, proactive guidance so you can make informed decisions. We’re truly sorry for the frustration this situation has caused and for falling short of your expectations. We sincerely appreciate you bringing these concerns to our attention and for giving us the opportunity to work with you to address and resolve these issues. Your trust is important to us, and we are committed to making this right.
Reviewed June 2, 2026
I've been bragging about Orkin. Their customer service has been amazing. You could always tell when they're smiling through the phone as well. The gentleman who reached out to me as far as us going with Orkin was very professional and courteous, and so were the technicians. The young lady who came out and did the section for the termites was a very nice young lady. She pointed out a few things that were not previously mentioned. The pricing is fair too. We had another pest control company and, for the initial, that is what we were paying every other month.
Reviewed June 2, 2026
I’ve had a good experience with Orkin. The techs were on time. They did what they were supposed to do. So far, I'm happy with Orkin. I was having problems with the ants, and it's not nearly as bad. And in the summertime, I realized they’re not gonna get rid of all the insects. But I'm satisfied with their service. I'd recommend Orkin.
Hello George. Thank you for sharing your experience with Orkin. We’re truly grateful for your kind feedback and recommendation. It’s great to hear that our technicians have been punctual, thorough, and effective in helping reduce your ant concerns. We also appreciate your understanding that pest activity can vary with the seasons, and we’re glad to know you’re satisfied with the service you’ve received so far. We value your trust in us and look forward to continuing to support your home.
Orkin Company Information
- Company Name:
- Orkin
- Year Founded:
- 1901
- Address:
- 2170 Piedmont Rd. NE
- City:
- Atlanta
- State/Province:
- GA
- Postal Code:
- 30324
- Country:
- United States
- Website:
- www.orkin.com
