Orkin is a worldwide pest control company with over 1.5 million residential and commercial customers and over 100 years of experience. It specializes in treatments against common pests, like rodents and insects, but offers other services, including insulation and moisture control. Orkin provides free estimates and a satisfaction guarantee.
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I saw mice in my house. It took 7 phone calls to get a response. When the problem came back. 8 days to get service. 4 calls to Bensalem office and 2 to the main. On Thursday I was stood up and now I have to wait till Monday!!!
I was told that I had mice in my attic. I called Orkin. Before they would even come out I was required to pay then 296.00. I was told an Technician would be at my home that afternoon. He was not. Another person called and was there the next day. That was Saturday. On Monday I called the contact number supplied on the paperwork the technician gave me and was on hold for 27 minutes. I hung up and called a number listed on their website for service and was on hold for an additional 22 minutes. The next day I called and lied saying that I wanted new service. I was connected to Dave. He said he would send an email request for service and that I should get a service call that same day. I did not.
The next day I sent a text to the original technician that put traps in my house. I asked if he was a person I could contact for service. He said he was and an appointment for today Friday October 2nd between 12 and 2 was agreed upon. He did not show up nor did he contact me that he wasn't going to. I had a 3 business day window to cancel my contract. That is obviously past and I have not in any stretch of the imagination received any value for the 349.35 that was charged to my credit card. That amount was the initial service plus one month fee for ongoing service. Needless to say I am EXTREMELY unhappy with Orkin Pest Control.
Wishing so much I'd have read a review before calling Orkin Pest Control as after 2 treatments which were paid upfront, they billed for a service not rendered, replaced that amount back into our account and are now billing for that again. Service was cancelled due to their billing issues and they sent someone out, unscheduled, to spray anyway. #'s listed to call do not go through and email requests for service do not get a response.
Despite being a customer for 20+ years, the level of overcharging and inaccurate billing in the last two years is too much. I just replaced Orkin at my two homes with Paramount. I've called (no one EVER returns a call), left messages and raised issues but nearly every month there is a major error in Orkin's favor with a bill. Enough. State consumer agencies need to take a look.
I scheduled my home to be spayed for ants. I got a call an hour before they were supposed to show up saying they had no one in the area and would have to reschedule. So instead of making it happen they chose to inconvenience me. They use a call center that doesn't know where the technicians are. We found another (local) company who could come come by same day and were almost 20% cheaper.
The spraying service is ok.. But.. you don't get the phone calls you are told you will get... Customer service leaves a whole lot to be desired... No matter who you talk to or how many times you talk to that same person all you seem to get is runaround. Have had.. personally.. 4 different servicemen to show up to do a spraying service that was canceled weeks before. This company has an utter lack of communication with its workers and its customers!
In July 2020 Orkin did a heat treatment on our house for bedbugs. The tech was incredibly nice. He guaranteed the heat treatment would kill the bugs. The process was very quick. We could not come back into the house that night due to the heat. 3-4 days later bugs were still crawling ALL OVER THE HOUSE. You could not sit on the living room furniture without getting bit. The furniture has been thrown out. We vacuum every day-floors & furniture. Orkin has so far come back twice to spray the house. A third visit has been set up as we still have bugs. I asked if another heat treatment could be done & was told no. We have spent $3400 for this. This is very upsetting & we feel like it's a losing battle with Orkin pretty much not doing what we were guaranteed they would do. They do however send emails telling us we can get a discount on termite or mosquito spraying. This is a terrible way to live. I would not recommend Orkin.
We had Orkin come out for a possible termite infestation. The guy said we definitely had a termite problem and moisture in our basement that was causing the termite problem. Quoted us $4000+ to get an industrial dehumidifier and treat the termites, without the dehumidifier it was $2000+. We had other quotes and the other companies said we have carpenter ants, not termites. $650 for one year and will also kill spiders, bees, wasps, mice, etc. Orkin is a bunch of liars and thieves!!!! We are going with Fox Pest Control!
Fantastic & professional service from reception - Leonora and Tony - pest control technician! I don't know how I would have been able to handle this mess without this company! They gave suggestions on how best to tackle this problem, and the package is really great for money.
I used Orkin to rid my house of bed bugs. They charged $1200 for their service. After their first application They did a second application. After a few weeks I let them know that we were still getting bites. I called them and The customer service lady told me that Allen ** the operations manager would call me back within 24hrs. It has been one week and I still haven’t been called. They claim that they guarantee their service but they don’t honor that guarantee. I would not recommend using Orkin based on our experience.
Orkin Pest Control Company Information
- Company Name:
- Year Founded:
- 2170 Piedmont Rd. NE
- Postal Code:
- United States