Orkin Pest Control Reviews

My Father has had Orkin for over 45 years. For GOD'S SAKE. HOW MUCH OF AN INVESTMENT??? 3000.00 Termite inspections, 300.00 maintenance, MONTHLY sprays for 60.00. He's been having mice problems for YEARS. Still have roaches in a better than most maintained home. My visit from out of town after being military for years, I encountered meeting the exterminator who told me, "Hmmm looks like mice are here," as he continued spraying. Mad as hell I followed him asking, "ISN'T THIS YOUR JOB to get rid of them???" He said, "Oh I have something in my truck." He went, came back and handed my 83 year old Father white boxes to place, then left. This was 2011.

It's amazing how Orkin speaks about how experienced and professional their employees are but I can't even get anyone to come to my house for an inspection. I have had them cancel on me 4 different times. Once I was told "Well we don't do services on Saturdays so no one would have came anyway." Orkin actually called me EVERY TIME to schedule and NEVER showed up and once they did show up I was told I had to make another appointment. The company is very sad. I would never recommend them, I had to start calling just to make sure someone was gonna come and every time was the same answer "You're not on the schedule." SMH something needs to be done about this. I NEVER started services because they NEVER showed up.

I rent out my home in the US and live in another country. When I moved, I contacted the local office to have my name changed as I had just gotten married and to request E-bills. The person I contacted said they would handle getting my bills emailed to me that she would just have to put it on her calendar as the company doesn't provide that service. I was very impressed that she would do that for me. However, when the time came, instead of receiving an E-Bill, I got an email from her saying my payment was late. I messaged her that I hadn't received the original bill and she said that she asked the billing dept several months back to email it to me. Since they obviously didn't send me an E-Bill, I asked if she could contact them again and she refused. Since she had originally told me that they don't do that, I feel that she dropped the ball and was lying and trying to pass it off onto someone else.

I had been an Orkin customer for over 30 years - first 25 no problems - no pests. Last 3-5 years different pest control operators every 2-3 months some clueless. Told them if they keep adjusting my monthly rates higher every 2-3 months I'm out. I finally got tired of new operators and kept saying I'm out - they did not raise my rates still 55/month which was ok- newest ones last two months would make an appointment not show- I would call them day of service ask for a call back to inform them when I would be home or out- no returns calls, no service. Office Girls in Fayetteville, NC were different each time I called- nice but also not well. My last appointment was Saturday between noon and two- left two messages with Mike the operator no return calls no show. Now Tuesday no return calls to reschedule or apologize. This local company was ok once but now terrible- would not use them again if they gave it away.

Yesterday they sprayed for fleas. I did exactly as they said, vacuum, wash sheets, clothes, any fabrics around the house, and picked all things off the floor as well as strip the bed. Came back after the 4-hr wait from them spraying with what looks like a can you buy at Walmart of bug repellent. Fleas did not go away. They are even worse now. I called my local office and they informed me they would send someone out this morning. Well, no one showed. I called the office to figure out what was up, no answer. Hmmm, so I called the main office. They couldn't get in touch with them either. Seems weird. So, I asked if I was under a contract, "Technically you are, but if not satisfied within 30 days, you get your money back." Well, looks like I am unsatisfied and clearly not getting a resolution except getting my money back. Thanks for wasting my Saturday Orkin. I wouldn't recommend them to my enemies.

It's amazing to see other reviews from all over the country indicating really inferior service! I have a cottage in Maine, which several years ago had a problem with carpenter ants. In fairness to Orkin, they did get that under control and I didn't see ants for several years. But last summer and this past summer, their service has been terrible. Although they have the name and phone number of a person to let them in the cottage in May, they don't bother to call, just come and spray the outside. NOT what I'm paying for!

I requested a quote for extermination services; the guarantee was 30 days. The representative provided checklist of what we needed to do. When it came to signing the contract, the checklist I was asked to sign was different. Wouldn't that void our contract if I didn't follow the signed checklist? Oh no! I didn't feel comfortable with the price, it was very expensive for a 30 day guarantee. I messaged Orkin and told him that. He said: Hello Mrs. **. At this point I would have no choice but to lower the price for you. With it being so late, we would take a loss on a day that was a". Yep, word for word. I have contacted the company twice without response. Save your money and time and find a professional. ORKIN IS NOT PROFESSIONAL.

I had a disastrous experience with an Orkin exterminator last Thursday, I live in Newman Village in Richmond, Va. They have a contract with Orkin. I don't and didn't have any pest. NONE! At all! He only sprayed the kitchen. I had the spray done only as a preventative measure. After he left (that night) in the wee hours, I got up for a glass of water. A swarm of fruit flies hit my face! To my surprise they were in a huge pile in the refrigerator! They were in a large pile in the freezer! They were dead in the freezer!

We recently called Orkin after discovering we had a roach problem. Having never had to deal with a bug problem before, we called what we thought was the leading exterminators in our area. We were quoted an initial price and was told we needed to go to huge lengths, such as clearing out cupboards, putting everything onto the kitchen table, and covering everything with sheets due to the extensive spraying the would need to do. They also told us to be out of the house for 4 to 6 hours after the treatment. We followed all the directions and paid for a motel room as I have extreme health issues, just to be safe.

In March of 2017 I contacted Orkin with a bedbug outbreak. They came and claimed they treated everything correctly. After, 5 visits and $1300 We are looking for other alternatives because we are still having a problem with them. Very displeased with the service they claim to provide. The supervisor told us a correct treatment should take about an hour. We had cameras in our house and all 5 times was 20 minutes or less in a 4 bedroom home. We also, had to throw away our furniture due to them saying the eggs were hatching because they couldn't spray all areas of furniture. So on top of paying 1300 we also have to buy new furniture if we can ever get this situation taken care of.

I have lived in my house for 12 years. We never had roach problems. I started using Orkin because we had scorpions (Texas). We were very satisfied with results of their service and decrease in scorpions. Then about a year ago we started seeing roaches. We complain about roaches all the time and we are still seeing them. They have a new technician every time and this problem is still not fixed.

I called Orkin Pest Control in the past 2 days to set up an appointment for Friday 8-18-17 from 8am-10am. When I called it was explained to me that the service would be every other month, $99.00 a month starting this month for 6 months. I asked was there a contract, the agent said, "No try us out for 6 months. If you like us we'll go from there." I gave him my credit card to start advised he would not be charged until after the first treatment.

I called in and asked a question about a previous account with my ex-husband. Both names was on the account. If it was time to spray the house or yard, my name was on the account as well as cell phone. Now that we are divorced and I ask that office about the account she tell me my name is not on the account. Sometimes it's not what you say, simply how you say it. All I truly wanted to know was if it was time to pay again. Too bad now I'm taking my money elsewhere for services.

I called the call center and requested info on having my home sprayed for fleas. I ask about treating the yard and I was told that they do treat the yard. I even said: Even if I live in a townhouse- She said yes. I explain the area that I was wanting to have treated outside- I was told yes. They will treat area. Rep called morning of and cancel which I was not happy- Called him back and he did come out. I found out when he arrived that they do not treat yards and was told, "The call center will tell you anything to get us out here." Will not have them back. Very disappointed with service. At this time can't say if treatment killed fleas but seeing what he did I would say NOPE.

I have had issues with Orkin for so long with them constantly! I'm so furious with Orkin! Numerous times they have skipped our spraying which we are suppose to get every 3 months!! Last month we didn't get a spray but got the receipt of our house being sprayed! So I called and asked them how did I get a receipt when my house hasn't been sprayed and they replied with “the guy sprayed all the outside”... which is a total lie!! I have 2 German shepherds that aren't fond of strangers so I know for a fact he didn't spray!!!

They come to my house every 4 months. They are to call to confirm and I will tell them where or if I have any special places I need help in. I have been working 84 hrs weeks and they tried calling me on Monday and there was no answer so they showed up on Tuesday. I would think that if you don't get any answer you would not do the job because there will be special instruction. They showed up did the job on the outside of my house not even knowing if I wanted them to do it. I would think they would want confirmation before they do the job. I am done with this every 4 months they just show up whether you tell them or not. I will only call them if I have a problem. I am done with them on this maintenance they will take advantage of you.

I have flesh flies in my house. I had them last year at this time too. I called to have someone come out on Monday. It's now Thursday and no one has called or come out. I was advised by customer care that they would be in touch with the service man in my area, and he would reach out to me to provide a quote or come take a look. No response. No follow-up. Nothing. Very poor customer service. Will never try this company again.

I made a contract with Orkin Dallas, TX. The initial home visit the Technician Rodney stated that he could not verify the type of bugs that were biting me. However, after three service visits and charges, Rodney informed me that I had "bed bug." Per Rodney, he does not do services for "bed bug." According to Rodney, that service is a separate service and will inquire separate fees.

Sorry this is lengthy, but it's the truth of what we've been through with this horrendous company. I live in a 1 bedroom apartment with my husband and son, we have a cockroach problem which has been getting worse for some time. The owner of the building uses Orkin. Now, when we moved in, we rarely saw roaches, but over the last year or two the problem has progressively gotten worse and this company does nothing to solve the problem. They would never call and let anyone know when they were coming out so I could never pull my furniture away from the wall, WHAT GOOD IS IT GOING TO DO IF YOU ONLY HIT TWO feet of wall in each room?!

Orkin man knocked on my door said nobody home, Wrong. My wife was at home at the back of my house when he knocked, My wife had POLIO and walks slower and he knows that. He said he sprayed the outside, put pellets down for ants and pay for indoor and outdoor service. Charged me $77.00. Said he was here 27 min, Most likely he was here for a lot less time than that. Did not get permission to start the work. Who signed his tablet that gave him the right to DRAW MONEY OUT OF MY BANK ACCOUNT!!! What is the word for FOR SIGNING SOMEBODY ELSE'S NAME WITHOUT HIS OR HER PERMISSION?? I called main office. She said the branch Manager will call me. HA HA HA HA big laugh. No phone call. I gave her my email address. You're right. No email.

This is my first experience with Orkin. I called to inquire about applying a pesticide to our yard to get rid of a certain pest and the representative was extremely rude when I told him that I would like to discuss the quote with my husband before we agreed to schedule an appointment to have our yard treated. I'm so glad we decided to have our yard treated by another company - first impressions mean everything!!!

I bought a wicker headboard and dresser from flea market and brought home bedbugs. Called Orkin and they came and did heat treatment and spray was very nice. Bugman did great job and they return every 4 months but have not had anymore problems since first treatment. Was expensive but no more than the rest I had called for help. I was so desperate and they really made me feel like they cared. Nothing but good to say about them.

I received a call from Orkin on Monday, July 3, stating that I had a balance of $150.00. I explained to the representative that I was unable to speak with them at the moment and asked them to give me a call in about an hour. The representative said okay; but never called back. I realized this morning that I never received a call back so I called I called them back to take care of the balance owed.

I thought Orkin was a reputable company until I called them to set up a pest control appointment. They insisted that I give them my credit card number before I could schedule. Now I know why. This company is a scam. They charged my card for services that I did not receive. On the initial appointment that I scheduled received a call that the technician would not be there because he was in a minor accident. On the second appointment to complete what was not done on the first appointment when I waited for 3 hours to be told they did not come because I cancelled the appointment. The treatment they did for the pest on initial visit was a total failure. Do not do business with this company.

Orkin came out said he sprayed whole yard, very large price in my opinion. Said to give it a week. I got bit from fire ants before he came out. Got bit again a few days after he came out. I emailed him, he came and sprayed again, supposed to be guaranteed for 30 days. The ants never really went away at all. Didn't bother to call him again. Only a half acre yard. Don't go by the reputation of Orkin. Not the least bit effective with ant pests.

I am very disappointed in the service. For one they state my home is serviced quarterly. What a JOKE. The last time my home was serviced was September 2016 and the technician didn't even have a ladder to complete the service. I endured the whole winter with mice. Thanks to them and they showed up in March and now again June 7th I was home all day, no one was here. Explained that and they said they have a work order for exterior services from 2:12 until 2:37. I pay a $160 quarterly for 25 minute services. What rip off.

I've been using Orkin for about 8 months, and I have had nothing but excellent experience with them. My technician has always been on time, courteous, immaculate, and has always taking care of my home. If I ever had a problem, he came right back with no questions asked. I wouldn't go anywhere else. Is knowledgeable and answer any questions that I might have.

Recently bought a house. The sellers were in contract with Orkin regarding pre existing termites. Orkin never came back out to check! There was damage the seller had to pay for. Well, we just had Envirotech come out. Guess what? Termites are still there! They treated ONE portion of the house - not the whole thing! This company is JOKE!!! DO NOT USE.

We found tiny white bugs in our house after a dog was outside in our garden. We called Orkin as they just provided us with a treatment a few days ago. The technician "thought" the bugs were lice which I found hard to believe but was told that Orkin doesn't treat for lice. Well it turns out that the little bugs were aphids and not lice - great call Orkin man!!! I will be asking for my money back and cancelling further treatments from a company with untrained technicians. Scare averted but wow completely different treatments. Don't use the Harrisburg area technicians or the local customer service - very poor on both ends.

I called Orkin to set up a time for them to come out to my residence last Thursday (5-18-17) and they said they would be by between 2-4pm. Around 4:15-4:20pm no one from Orkin has shown up or even called to inform me of the situation. I called Orkin to see what the problem was and they said one of their employees quit. I told them that that was unfortunate, but why would no one contact me to inform me of the situation, since I took off work to meet at the arranged time. The rep said she was sorry and re-scheduled for the following Tuesday, yet the interesting thing is a rep called me on Monday and said they were on their way out to see me, to which I told them it was supposed to be for the next day. I went ahead and left work once again. Long story short Orkin's price was $2k over 5 other quotes and with their sub-standard customer service/time management, I would highly NOT recommend using Orkin.

I recently called the Orkin man to treat my house for roaches. As embarrassing as it is, they told me the first 2 treatments would initially cost 140 dollars or something and 70 for any other trips after. On the second trip they decided to charge my credit card for 70 dollars and sent another man out to tell me I had termites! He gave me some ridiculous estimate. That's where my problem started, from that point on we no longer had roaches but my daughters were getting bitten by something in the night. The original Orkin man came back for a final treatment to guarantee the roaches were gone and I showed him my daughter's arm. He said it was bed bug bites and that he would get back to me, which he never did.

We were charged in the beginning $640.00, then $85.00 per quarter. This has been going on for three years and we trusted them to do the right thing. Never Trust Anyone. Cancelled our contract with Orkin... had a state pesticide inspector check our house. Right inside the crawl space there was a termite tunnel from the ground up into the floor joists. Will have to replace four or more of the floor joists. If Orkin was doing what they said they would do, why do we still have termites and are going to have to replace boards under our house? CON. They get the chemicals for free from Dow Chemicals so what are we paying for? Thieves in a white coat. Contract CANCELLED. Lawyer time.

Please read this review before you use this company. I went with this company based on the price and their willingness to complete services on weekends. I was 100% satisfied with the first visit Orkin paid. This is were my satisfaction ended. We thought we had mice in our attic, it turns out it was a bat based on the feedback from the Orkin rep. He also knocked down the hornet nest as well per our request.

Orkin Pest Control came to my house on 04/17/2017. I was told that I had carpet beetles. They said that they were treating for the carpet beetles. On 04/25/2017 the office manager came to my house at my request after I had to report him to the corporate office. He told me he spoke the tech that treated my house and he saw no signs of carpet beetles, but since I was upset he told me that I had carpet beetles and treated for them. REALLY!!

I called Orkin because I thought I might have snakes in my basement. Turns out I didn't, but the Orkin representative said I did have a high moisture level in my basement (although there was no visible water) and that I should have the wood treated with boron and a moisture barrier installed over the dirt part of the basement. He also suggested a very expensive dehumidifier system. There was no way I could afford the dehumidifier (We are talking thousands of dollars), but I did agree to the boron treatment and the moisture barrier, for $2462.00. A major investment for me, since I am retired and this represents almost my entire monthly income.

I observed an Orkin applicator spraying a poison which he identified as Talstar on a building about six feet from my property line, where I am growing some organic vegetables. When I became concerned about this and asked if he had sprayed next to my fence yet, he smirked and said he'd already done it. I became angry and said this poison could wash off in the next rain and drain into my garden. He became belligerent and said he could spray anything legal on that property and that I had nothing to say about it, and ordered me off the property.

Orkin Pest Control - Internet Complaint Filed. Orkin provides a 30 day "guarantee". When they returned to perform the exact same service, on the exact same location in our house, for the exact same insect type, they did NOT consider the first treatment a failure and then reset the 30 day guarantee time period. While we would expect to pay for treatment in other locations, or for other insect types, this failure to resolve our Carpenter Bee problem and not consider the first treatment inadequate is unacceptable.

I had ants on my kitchen counter and called Orkin and they came October 2015 and December 2015 then I cancelled 1/2016 and 3/2016 because of snow and winter cold. I hired them again May 2016 thru January 2017. I emailed the manager twice to ask when will my ants be gone and he never answered me. I called this morning at 9am 4/10/2017 and the manager was in a meeting and was suppose to call me back - he still did not and it is 2:30. I paid about $500 and I still have ants - they did not get rid of them. One of the times the ants covered my counter tops and when I called Orkin as a customer they said they couldn't come until the following week. For now on I will go to Home Depot to get ant traps and spray and do it myself for less. This Orkin is in Woodland Park NJ.

Orkin is horrible! Terrible! I've never seen such awful customer service! We've had our termite control contract since 2013, and Orkin has been out to check the treatment devices twice! Orkin literally does absolutely nothing and charges me $27 a month! Then, I miss a call and get a voicemail saying my card has been declined, so I call the same number that called me to give them my new card number, and I get the run-around!

I called Orkin for a rodent problem I had. The guy came over just to placed 2 glue traps in the attic and spent 2 hours talking about the first girlfriend he had in high school. He did not do anything. I wasted my money and time. Orkin advertising says money back guarantee but guess what, I didn't get my money back because the guy spent 2 hours in my house. I should of read the reviews first. I hope this help other people not to fall for false advertising.

I paid $650 UPFRONT for a pest control and my problem was not solved. I had a exterminator come out on three different occasions and still nothing changed. Finally, fed up I called the Orkin manager and requested a refund and he refused to do so, blatantly just telling me I could not get back my money. On their web page it clearly stated "Money Back Guaranteed". The manager kept insisting that they come out again, but I refuse to let them keep trying to sell me a product that clearly wasn't work for me. It was too much of a hassle moving clothes and furniture back and forth several times a week. This company is a total rip off and I would not recommend to my worst enemy.

I was charged by this company for services NOT received. The technician claimed nobody was home when in fact, due to the snow storm my entire family was home. I called the local branch to rectify it, and instead they charged my card and did not call me back like I asked. Shady stuff and I plan on canceling my contract with these thieves!!! If you look at the receipt, it clearly states signature not entered.

I had Orkin out of Wilmington, NC for my bug maintenance for 3 1/2 years. The first 2 years the service was excellent however the last 1 1/2 years it dropped drastically to basically no service at all. My tech said I was allowed to have in between sprays from my regular dates, but when I started finding more cockroaches and kept calling him, I got no response and then finally he said I have to change my account to increase service. He didn't show up in my place for several months. When I called to see why service tech had not visited, I was told they had cancelled my contract because lack of payment and had turned me into collections for last payment. I inquired about what they were talking about as I have always paid my bills on time, I found out that they had sent the bill to my old address, but had never given me a courtesy phone call or email. Even though they had my correct email or phone.

I contracted with Orkin less than a year ago that was to include services when called or quarterly for one year. December quarterly visit - no show. January visit because December was missed - no show. March visit - had to call on day of appointment to encourage the tech to come out to keep the appointment or else it would have been a no show. On the March appointment tech brought a little tiny puffer of some sort and wanted to only apply treatment in a few corners of the home asking where I thought it should be applied. When asked about spraying the perimeters of the home - he stated, "We don't do that." (That's what I contracted for.) Then he went ahead and did that with much protest and put a sticky trap in one spot (which I did not request nor need). He still missed a few walls - which I pointed out.

On 2/23/2017, an Orkin technician responded to my request for rodent control. He placed traps inside the kitchen and garage and advised on various ways to discourage rodents. Specifically, I told him that if a rodent is caught in the kitchen, I will not be able to handle it. Sticky boards were used in the kitchen instead of snap traps because I have a cat. The traps in the kitchen remained empty until late Saturday when it did trap a large rat. It was still alive, of course, and was aggressively trying to free itself. ORKIN advised that I was to call the technician and the call center for removing trapped rodents. I was never told what to do if one is caught on a weekend or after hours. I just assumed Orkin had technicians available during odd times. I called, no one answered. Left messages on technician's and call center's phones.

I made an appointment for 8 to 10, missed work to be at home when he arrived. He called me 10 minutes after the appointment to say he could not make it. This is not professional at all. I am searching for a new company.

I made an appointment. I was required to give them my credit card information to schedule the appointment, but then they never showed. I feel like they owe me for wasting my time. When I called to find out why no one showed up, I was told they had no idea and will have to wait until Monday morning when the branch opens back up. Now I am going to have to miss work just to have an exterminator check my house. Don't waste your time with a company that thinks nothing of wasting yours.

In October 2016 I requested them to do a 1 year service for roaches on one of my properties and after my 1st appt. while their tech was at the property he made harassing rude inappropriate remarks towards me, how my property looked. I called the local office, requested to speak with the manager and when he didn't call me back they billed me and when I refused to pay it and called him again and told him that he and his low life employee needed to stop leaving rude notes on my door and rude voicemails they continued to show up unannounced and even did treatments outside the property after I told them I didn't want their business.

Orkin has protected this home for 58 years under the same contract!! Yes it is at an unbelievable price due to it never being cancelled. There is not a doubt in my mind of whether or not we were given an excellent product and application 5 years ago when they retreated for a termite infestation. They did a great job in repairing damage and the retreat. But, this is not the heart of the issue. The heart of the issue is, Orkin wants to nullify a bond that has been active for close to 58 years based on a payment not received that was issued and sent through the Federal Mailing System. 40 days before the coverage ended.

If I could rate it less I would rate them a negative 5 very poor service. The tech could not tell the difference between a snake and roach bait. She would come out and ask where we saw roaches and spray a little. We were promised full reports. Full coverage spray in the house bait and outside spraying. We ended providing our own bait. She did not spray anywhere but where we saw roaches, we kept telling her we saw the around the refrigerator. She said they do not go in electronics. Ended up having more pests after using them than before. If you want to lose your money and get no results then by all mean use them.

They are prompt when we call and need assistance. Their staff are extremely knowledgeable and thorough in their assessment and treatment of the problem. They take the time to carefully explain the pests and how they behave; what the treatment will do as well as risks to pets and people. They listen to our questions and concerns and give thorough answers that address the issues. Staff are friendly and genuinely want to help.

They will not follow through. First visit I was told would be an 45 min. to an hour, with full report. Never got a report. Took 10 minutes. Ask where I saw the bug, sprayed and left. One day after he left I had a bigger problem than before he came. My tile floors were black from all the bug. I called and was told, "Oh that's too bad. You get more bugs in your home this time of year. Tell your guy next time he comes out". He also said oh well too bad I must have stirred something up. Then we started to have mice in our kitchen. All they did was give us some traps to put down ourselves, so I call for my money back, was told he will be out tomorrow to fix between 3-5pm and hung up on me.

The people were very efficient and took the time to explain what they were doing. The cost was very affordable. I love dealing with Orkin Pest Control. The people that I have dealt with are very friendly and very efficient. They call ahead to make sure I'm home. When spraying they spray in every place that I ask with no questions asked. I would recommend this company to anyone. My rating would be excellent and a high five.

They are wonderful. Always check to see if we have issues, always knock down wasp nests for me and they make sure we have no ants in the house and no fleas in the yard. They come in between appointments if requested at not cost. I've used other services. None were this good. They use special chemicals that won't bother asthmatics without asking! Excellent service and attention to detail. I always get a call the night before my tech comes. He has serviced my home for years.

I am 78 years old, living on a fixed income. I live in Fort Sumner NM. A few years ago I needed pest control so called Orkin. My closest provider is in Amarillo TX. The Orkin man came over a few times that year and has a few times in the years since. In October I got a telephone call from a technician telling me he was coming the next day. I was out of town and told him not to come. I told him I couldn't afford it, that I was gone and that I didn't want him to come. He called back later and apologized but told me he HAD to come and spray the outside of my house. Then I got a bill for $80.95. My Social Security is just $559 per month. So I wrote the Amarillo office and they told me I had signed a form giving them authorization to come every month, even when I was not home.

Before contract ORKIN guarantee to eliminate the mice from house and I paid more $550. They spent more than 6 months and could not find from where the mice come. They are still coming from outside. In my opinion this company is literally incapable of controlling the rodents and have no idea how to stop them. They just take money every month and ultimate result is zero. Their service is poor. If you are looking to control the rodents or mice better look any other company. They just look for your money. They have no expert and no idea. So do not--do not hire this company at all.

Orkin automatically schedules quarterly service calls. This past October, the Saturday appointment they scheduled for me was not convenient, so I called and left a message to reschedule. I never got a call back, and the technician showed up anyway. He called to ask why no one was home. I rescheduled with him then for a different Saturday. The day of the rescheduled appointment he never showed up or called, and no one answered at the office or returned my messages. The following business day, I called the office reschedule for a diff entry Saturday. The day of that appointment the SAME EXACT THING happened! When I called the following Monday, they told me our usual tech no longer works for them, as if that somehow explains why they couldn't keep the appointment they made. They offered to send a different tech on a weeknight in an attempt to make up for their blunders.

My husband called Orkin for a 1 time pest treatment. He was talked into signing a 1 year contract for pest control AND complete termite treatment for $938, and the full amount was charged on my Visa card. He was not well when talked into those services and passed away 28 days later. I was shocked when I got the credit card bill. I called Orkin, and asked what the charges were for. When she told me about the termite contract, I told her that we had the house treated for termites 5 years earlier. All she would say was "we got his signature." The manager was unwilling to make any adjustment on the bill and just kept saying "he signed the contract." I feel like Orkin took advantage and I will never do business with them again. Buyer beware!

I had a bed bug problem for the first time in my home of 20 years so when I googled for exterminators, Orkin was top of the list so I called them. They confirmed an appointment for the next day but couldn't give me a time so I waited all day. Around 4pm I called only to be told I wasn't on the schedule for that day. Nobody told me they'd be here today. I was desperate enough to let them reschedule and they did make it the next time. Not only did they not do a good job in the basement but they completely missed my bedroom. I had no bug problems anymore in those other rooms but still a bad invasion in my bedroom but I stuck it out til the 4th week. I texted the guy who told me I may text him if I need them before they came back. He never did reply to me.

So I paid for a yearly service with orkin and September was my last month for the service. They came and at same time they came had a contractor about something else. Told Orkin guy I had something digging under my porch and he said they dont do that service. Orkin said they were done and asked for signature which we signed not thinking had walk around, make sure the work was completed. Well big mistake. Walked around hour later to see I had cobwebs all over my back porch still and I have wasps fly all over my front porch because there nest in steps.

I made an appt for a specific time and date and I confirmed with my tenant that she would be home and she rearranged her schedule as a school teacher to be there. Well they never showed up or called. So when I called they made it for a week later their mistake. Then they keep it for the date they originally made and again the school teacher changed her schedule and had to get sub to cover her class. Once again they never showed for the original that that made. They come the next day late and she happen to be home.

We had problems with moles in our yard. I contacted Orkin Pest Control in March of 2016. A salesman came out to the house and I showed him the mole activity. He assured me that Orkin could help. I signed a contract and at this time I was led to believe by the salesman that the service was good until Oct 2016. I paid the fee of $475.00 and we set up a time for a technician to come out. A couple of days later the technician came out, set a couple of traps at the back edge of the yard, spread some mole deterrent around and left. It took him about ten minutes That was the last time I saw or heard from anyone!!! I called the salesman just about every week and he promised that someone would be out soon. Well, that never happened.

I've been calling this company since last month for an inspection cause we're having a fruit fly problem and still nothing!!! They said someone should call in the next 24hr to set up an inspection, still no call. This is the worst company ever. The customer service sucks, very misleading!!! I wouldn't recommend it.

I recently inquired with Orkin about a "possible" infestation issue in my home. Upon calling customer service, I was told that there would be a fee for an inspection. After calling a few places, I found that Orkin was the only company that does not do a complimentary inspection. I asked the customer service line to give me a ballpark figure of what we'd be looking at price wise, as I already had two other quotes, and she let me know, in a very snarky and rude tone, that their company does not do business that way and she had noted my file that I was just "price shopping and not a serious consumer." I am also a small business owner with a corporate contract with Orkin (that I did not mention during my initial phone call) and will be discontinuing service with them due to their poor customer service.

Originally I subscribed to this service in the month of August for an issue with carpenter ants. After calling Orkin out numerous times within the first two months, we noticed that we no longer saw any ants. Since we subscribed to a year long service, we expected to continue to get treatments. Unfortunately, this is when we found out how unreliable and unprofessional this company was. The tech that treated our house when we originally signed up left the company. After that a different technician would come out to spray without warning or a schedule and then I would be billed.

On March 12, 2016, we had to treat our home for bedbugs. We paid the $95 inspection fee, and the house was treated. We paid $1050 which included the $95 inspection fee. For 5 months now, we've had to deal with collection notices stating we owe $95. We contacted Orkin and spoke with several managers, and they said, "No need to pay - already paid in inspection." That was told to us by Ken **, Orkin Manager. We also spoke with Anthony **, and he said it would be taken care of and removed. He apologized for the inconvenience. Today, I received a collection notice from Revenue Group, which means Orkin Corp. sent our account to collections. I have all my receipts including the one that proves we paid the $95. I will be filing a complaint with the Better Business Bureau.

I am not sure if the poor customer service is a reflection of Orkin as a national brand or just the Raleigh office (I am in 27604 if there are multiple offices)... but wow. I was misled about their services/free inspection from the first call during the sales process. Their follow up protocol was not followed through on as well. I am in sales myself and if I misled or did not deliver on my promises and protocol with my own clients, I would not have any clients. Though the individual employees are nice when you speak with them, their processes leave a lot to be desired. Cancelling services and calling one of their competitors ASAP.

South Jersey Orkin... Called the Office to schedule another treatment for bed bugs and the Office manager had an extreme attitude as if I'm wasting their time. The bugs kept traveling from one room to the next. They said "next time you see them capture it and put the bugs in a ziplock bag." I did called the office to get another visit. Finally the rude office manager said that we cannot receive anymore treatments. I explained to her that my wife has metastatic breast cancer and on hospice care and I don't want her to live her final days being bit by bed bugs. She didn't show any sign of remorse over the phone and continue to say nothing they can do. I felt coming out of this like I was robbed because we didn't get needed help that 1200 paid for.

They came out to spray for carpet beetles, although not one of 3 visits covered the entire place (I only own a condo). They are still here! After first spray, guy comes back a week later to see if all clear. I tell him I have found at least 2 live ones just days ago. He says all is clear, sometimes a couple get away from spray. Continue to find more, so have second spray, then 3rd. No longer under contract. Couldn't have them back. And why would I since they don't know how to terminate them! The guy who came here didn't even seem educated on carpet beetles. He tells me the marks on your body come from their bites which they do as they lay eggs. NOTHING anywhere says they bite. The marks on your skin come just from skin contact with bugs!

I called in to speak to someone in customer service because no one had responded to my online inquiry. After the woman gave me the breakdown of services and the prices I asked her if this was a contractual agreement where we HAVE to have all 6 treatments or if after the first 2 we don't see any improvement can we cancel the next 4 treatments without penalty or hassle. She literally refused to give me a yes or no answer to my question and instead told me repeatedly if we didn't do all 6 treatments it would be a waste of our money and a waste of their time. So I clarified my question and still received the same answer. I told her if I can't have a clear explanation of what it is I am signing up for then I didn't want their services. I chose Orkin because I know they have been around for a long time but the customer service was beyond disappointing and very frustrating. I wouldn't recommend them to anyone.

I left another company that was not doing anything to control my German roach problem and Orkin manager Peggy came out and worked really hard to help me solve it. Both techs were friendly and helpful. I had a great experience and would recommend them. Thanks Orkin.

I requested pest control services for my home in San Antonio, TX. When I spoke with the representative on the phone, she quoted me one price of $77 and was very confident in the services that Orkin could provide. I specifically asked if this was the price I would be charged for the initial inspection and services. She stated "there would be no additional charge". Upon arrival, Alfred **, whose attitude and initial demeanor was very unpleasant, looked around the home in less than 5 minutes and determined that because of what he "perceived" to be an infestation the prices of the services would be an additional $50, bringing the total to $127.

My daughter moved into an apartment and ended up with a bed bug infestation. Orkin has been out 3 times now. The bugs are worse than ever. Management is trying to say they brought them with them. Orkin says they came from the bed. My Auntie had the bed for 7+ years. Not a bug on it. Have paper showing it had none all the time she had it. Do I need a lawyer? Is Orkin going to do their job? I could do better.

A year ago, when my termite inspection was due. I received a unscheduled visit by a Orkin person to do the inspection. The first time in 25 years my attic was inspected, I was informed that I had field mice. Next I was told that my crawl space needed a new moisture barrier. Orkin placed the original barrier in my crawl space and 4 automatic vents.

My husband and I moved into a new apartment 6 months ago. We found bed bugs had infested our bedroom and most likely our living room because they woke me up in the middle of the night and I went out to lay on the couch after hours of itching and scratching. I just didn't realize what was until we found them! So our apartment manager called Orkin. The Orkin Man came in to inspect. He said, "What do you think the problem is?" Very rude. I said, "Look down at the mattress, that's what the problem is." Oh, then he put on latex gloves, looked at the mattress, looked at the couch and said he'd report his findings to the manager. He came back to exterminate, we came home and found a bed bug crawling across the mattress! I called Orkin, they were very apologetic, however, it's a commercial account so our manager has to make the call. She just happened to be off for 3 days!

I have had Orkin for a year and all I have is 1000 less dollars and LOTS of ants. I swear they are feeding them. I was not home the first couple of times they came and was not aware they refused to go under my deck... which is about 3 feet off the ground. Well guess where the nest is... what happened to the commercial where they go anywhere including crawl spaces. This area is much larger, had my daughter in law not told me, I would not have known. They said, "Well it could be as far as 6 feet deep in the ground." If you know this, why don't you have a treatment for it?

They never call you back. Even when you try to pay them trying to schedule appointment they still don't call you back. Whoever is answering your phone they should fire. It's the worst company. I have it that way. It's like they don't want to have clients.

Excuses, excuses, excuses. That's all I hear. From the Orkin man who called this morning to say he wasn't coming to my 9 am appointment because "he had a virus". Listen to me. I was up until 2:30 am this morning and when my alarm rang at 7:30 am I wanted to, oh so desperately, shut that annoying buzzer off and go back to sleep. But I didn't. I got up, made my coffee, showered, got dressed AND put on my make-up so I wouldn't scare you to death when you showed up for our morning appointment. You were sick? Oh, poor baby. When I am sick, I still show up to work. And your excuse; PLEASE spare me. I have heard every excuse in the book from my students and your excuse was not even a little bit creative, you were too lazy to even put any effort into making up a good excuse.

I do not like Orkin because I gave them authorization to charge my debit card on July 1st for what I owed them for service. I was checking my bank account online and saw that they had already charged my card and caused my account to be overdrafted. I called their office and spoke with Rhonda who said it was her fault that she did it by mistake and did some sort of adjustment right after.

The building I live in has bed bugs, cockroaches and carpet beetles. Manager has done very little to do anything about these problems, Adam I believe. 72 units only 5-7 are even being treated. The Orkin employee came into my apartment. He was rude, impatient to me. "So you said you have bed bug." He did not even do an inspection, told me he could not spraying my apartment because it was not ready. It was in one of those mattress protectors of my box springs and mattress plus it was wrapped in 6 mil. plastic and duct tape. I showed him a homemade trap for bed bugs. He did not even know what the bed bugs were inside of it.

I paid for their service a year in advance. I am extremely dissatisfied with the results. At one time they said I didn't pay when I paid in advance. My lawn is nothing but weeds. I am not there for long periods of time and have to trust that they are doing their job. They obviously were not. I recommend that you do not consider them when choosing a company. My neighbors on either side do not have a treatment company and their lawns look much better than mine. Very disappointed in Cape Coral.

Had Orkin to get rid of German Cockroaches a few years back. It only 4-5 months on a monthly visits. He sprayed used bait traps to prevent the females from reproducing. After the 5 month they change our guy that did the treatments, and change our dates, trying to withdraw the money on a different date trying to overdraw my account. Now we called them back again. They set us up on a yearly plan. But this time it was every other month. The guy used a strong dose the first time. We called him back after a month. He sprayed only the areas that we said we seen them not the whole house. Pretty much pointless. The sprayed areas only drove them to other areas of the house.

It's only been a little over eight months now that I have had Orkin Pest control. I woke up in bed one night covered in blood. Didn't see what was tearing me up so bad. I went to the hospital because I couldn't breathe. I was black and blue all over. Found out bed bugs did this to me so I called three pest control companies. Orkin was who I wanted because of the man who is the manager, he said "Don't worry. I promise I'll get rid of them." As time went by things got worse. Those bugs killed my 13-year old siamese cat.

I saw the add for Orkin and thought we would give them a try. I called and was told by a pleasant young lady that I could sign up for one year of Orkin control for over $300 per year for one pest or over $500 per year for multiple pest. I said I wasn't interested in a year contract and just wanted someone to come out for just one time to look for a nest and over a solution. I was told an appointment for a service person to come out for an inspection was set up. So today that service person came out. This service man first off came in to the house and never took off his shoes (could be company policy) He then looked around the house while I explained what was going on.

Orkin - these are either total incompetents or crooks. I cannot begin to explain how seething with anger I am at this service run by crooks and liars. My elderly mom's very expensive facility is immaculately clean. I don't know how she got bedbugs. Orkin came and said the problem was contained after they did one treatment. They made it seem so easy. Within hours after they left my mother was bitten eight times, even worse than before they did their treatment. The Orkin had assured me the problem was easy and taken care of.

Last week I was told I had a huge bedbug infestation in my apartment. The evidence was from a situation I was in 4 years ago. This Representative was very hateful and argumentative with me. On Tuesday he came to see if things were ready for treatment. After inspecting the bedroom and living room he stated, "You don't need to do anything to the kitchen or bathroom." As he walked toward the door, he spotted an antique table near the bathroom door.

We had a yearly contract with Orkin to inspect and treat our home for carpenter ants since 2014. In June 2015, we reported seeing carpenter ants on our front porch. An Orkin tech came to our home and reported no ant activity and treated the perimeter of our home with pesticide. He continued to report no ant activity and treat the perimeter of our home with pesticide throughout 2015. Each time, we were charged $77.00, with a total cost of $385.00. On April 13 of this year, the Orkin tech again inspected our home and once again reported no activity for carpenter ants.

I had Orkin Pest Control for few years and they been doing treatments for roaches and ants. Every month I would have same treatments done same apartments as well so when I looked into the ant problem and found out what kind of ant we had, I asked Orkin tech as did he know what kind of ant we had and he had no clue. "So you are doing treatments but yet not sure for what?" When I told him that I had researched and told him that we had Pharaoh ants and that he been giving them wrong baits/which means when you do that this colony will split and spread like wildfire throughout your building. And that he been doing that for at least 3 years at my property So go figure how big of a problem this was.

I got a call from customer service to JUST get a quote. When she told me the prices and that I would be in a contract, the prices had already made me not want to go with them, but this was my first quote so I didn't know what my range would be, but I didn't really want to pay more than $30 (Guess I'm cheap). She asked "What do you think?" I told her "Well I'm not looking for a contract, and not sure if I can afford them." She asked what I could afford. Told her "idk beside I haven't quoted much yet." She told me then what the noncontract rate was, I laughed/giggled and said "no, that's crazy." She said "ok have a nice day" and hung up! I was about to tell her "no, I am looking more for $30." But after her hanging up on me, forget it, I'll never use them.

Tech showed up when I am not home. I signed a contract for one year and in that one year my gate has been linked and my dog that hates people will not let anyone in my backyard. So you do the math. I told them tech has to come when I am home to do service. Never happened. When I complained they did nothing about this. After year was up they still showed up to put bill in mailbox for service. My son that works at home told me he pulls up, goes directly to mailbox and leaves bill stating he has done service. Ripoff to the extreme...

I had some mouse problems in my house and I thought Orkin would be good (maybe because of their ads). But they didn't make any difference to the problem. I complained and asked to cancel the service but they charged me again for the next three months without my consent. I have email proof for the cancellation request. I also wrote and made several phone calls to cancel my service but they don't. Please be careful before signing up for service with them. They also will not come unless you sign up for 3 months. AND THEY HAVE DONE NOTHING TO SOLVE THE PROBLEM THAT I HIRED THEM TO FIX.

I had a real carpenter ant problem needing exterminating right away. I called Orkin. They made appt for me on Sat at 9:00. Great, accept, so I didn't call around any other exterminator figuring I was taken care of. Then I needed to change my appt for Fri. I am a single business owner, home owner, work every day. I called four times to get a response to my inquired appt change. They could not get through to the local Orkin people who supposedly I had an appt with on Sat. Never got a answer.

I had an ant problem when I moved into my house and called Orkin to take care of it. I paid for the original service and then follow-up every 60 days. They got rid of the larger ant problem, and although I still have some ants, I live in Florida so it's a never-ending battle. My issue is with their scheduling. I have told them I work 9-5 M-F so I need a tech to come Saturday so the interior can also be sprayed. I get random calls on a Wednesday saying they're at my house and since I'm not home they just sprayed the outside. The techs do not call beforehand to say they're coming the next day.

I called, spoke with a rep, like what I heard and signed a contract. Then the problems began. Our initial Orkin tech had been ok at first. His first time here we went over where we would see them and about how many. After he checked the house and treated, he stated that it should be taken care of in a short time and we shouldnt see any. Then he would come out and say he didnt see anything in certain areas so he didnt treat that area.

First of all when I called to set up my account with Orkin the operator told me that with their pest control they would treat for ants, spiders, roaches, fleas, rats, etc. Well I thought "hey sign me up." They came out on their first visit and did not do half of what they said they would do so I started questioning the tech and he started telling "oh we charge this much for this" and so on. Well I called the company back and was going to complain and the operator told me "you have to call such and such person at your local office."

We had issues with our 2 small dogs constantly having fleas so we called Orkin. We were told that they spray inside, outside and it's guaranteed. Well we still had fleas like they never even came so we called and they came back to spray again. Well we still had fleas again. They only put about a handful of pellets around the perimeter of our house. That was a waste of time. We then had enough and called to cancel within a month and were told that we signed a 1 yr contract. The paper guy had us sign saying he came out and sprayed was a contract that we didn't know or even informed by the guy. We called the main office and the girl was so rude that she told us we need to pay attention to what we sign. After all of this we still have fleas and still have to pay Orkin. I'll never ever recommend this company to anyone. They should be ashamed with this misleading tactic having people sign a yr contract and not make them aware of it.

This is honestly the worst company ever. I paid 137 bucks to have a guy come out to put traps down that do not work. I called them out a week later. They have me more traps that still do not work. They charge a ridiculous amount of money and do nothing to solve the issues. It hasn't been a full 30 days and I definitely want a refund so I can call a real professional.

We hired Orkin to treat termite at our house. Orkin subcontracted the job out to its contractors. The salesman who set up our order messed it up: they ordered to have the gas cut-off for the house and on the wrong date. So, Orkin said it would reimburse us for 2 night hotel stays and meals, which totaled to 355.00. 4 months have gone by and we have not received anything from Orkin. We have been calling Orkin office but no resolution. On top of that, our house got robbed, which we suspect that the contractors were involved. I highly discourage you from hiring Orkin. Stay away from Orkin at all cost.

Our home it was invaded by bedbugs. We called Nick ** of Orkin in Kansas City and ask for him to come out and investigate and verify if we had a bedbug problem. Nick **, bedbug inspector for Orkin in the Kansas City area came to our home and verified that we did have bedbugs in a bedroom in our basement that was occupied by our college age son. Nick ** "talked" me a 51 year old disabled woman and my disabled daughter through what was necessary to rid this house the bedbugs. He used scare tactics and attacked the reputation of other exterminator companies in the area. He had my daughter so scared that she convinced my husband her father that he needed to give this man $2000 and start throwing away everything except the large pieces of furniture in our home. I have sat and watched as everything that I had other than the main furniture in our home was thrown in the dumpster and hauled away.

Please if you are trying to hire someone for bed bug problem don't hire Orkin company. We called them, they send someone, and he keep searching and still can't found. I pulled box spring and I show him little tiny one there. I should called myself expert not him + he got us ridiculous price to treatment $2200 with no warranty. We called the manager, never respond to us. Thank God we didn't use them. If we did have to pay 100$ for something didn't found. I found it. We found good company more than half price cheaper and with warranty. They will come back to treat the house until the bugs gone. Please don't waste your money. They are not expert.

This is the worst company I ever had business with. I had an ongoing pest problem. I was paying every month and it's like after they sprayed it only got worst. This company is shady. I was informed by a friend of mine that works there that the management makes them water down the chemicals that they spray to save revenue and also they want them to only spray with the bottle spray and be limited. I didn't believe it and they are very aware of the problem I was having and when the tech came over this week with a can of spray and I kept telling him where to spray he sprayed a little here and there. He told me to keep the sink dry and not to clean with bleach for a week because that was going to bring the roaches out. Lol. I told him I have to disinfect everything because they haven't been able to take care of the problem.

They serviced my house 4 times. I still got bed bugs. I noticed bed bugs couple of days after the services. They claim to be experts, but they are not. I paid a lot of money but didn't get the result I was expecting. They will sell you the product claiming that they are experts, but they are not. Please take your business somewhere else. I will have to pay some other company more money to get rid of the bed bugs.

They were only supposed to come 2 times, then he came when I wasn't home and charged me $92 the same as if he did both inside and out. I called and explained it was winter and didn't need it. After arguing with a supervisor, he said he would cut it in half... Well you only did half the work so what does that do for me??!! The company is a joke. Go with a different one.

Called to schedule initial evaluation which was supposed to be Saturday Jan. 9th between noon and 2 pm. Not only did no one show up, but the CSR couldn't even reach the technician! Still waiting for a callback. Terminix here I come!

Orkin comes when I'm not home, and charges me for outside services I don't want or need and didn't hire them for. When they do come in, I've been told that I'm the problem because of my sex, and that I'm a nurse, and what's the big deal anyway. It's only rodents. I keep accurate documentation of who did and said what. They keep making excuses for not searching for entry points for 12 months now. And have no plan B, since nothing has worked thus far. My home and property is spotless. Board of health came and told me I am in compliance. Orkin is taking advantage of my situation for $$$.

I am not one to complain, however I am not happy with ORKIN Pest control. I called yesterday to see if they service RVs and the lady said yes, so I made an appointment between 4 and 6 pm tonight for the technician to do an evaluation of the termites I have in my RV, yes my RV. I called customer service around 5 pm and was informed that I was on the route of the technician. I didn't start to worry until 6 pm. Call customer service again and the service department was closed. I did not get a phone call from the technician as a professional courtesy and here it is 7:30 pm and still no phone call. I would not recommend ORKIN pest control to anyone.

Very poor service. I paid for one year service to prevent insects inside the townhouse. The service was to be done every other month. The first two services were good. Then they only serviced the outside. Not the inside, which was the primary reason I got their service. I had to call every time for the technician to come back and do the inside. When I call and talk with the technician, I get an attitude from them. This last time I called they told me that they would do it, but they did not. In my contract with them, I have one more service. I do not think they will honor it. I will never use their service again.

I am writing to rave on the service provided to my family from the Roanoke Virginia location. Erik, Shayne, (the other guy helping him), and especially Roy. I unknowingly brought home bed bugs from a hotel stay a few weeks ago. I found the first one the day before Thanksgiving. When I called, the sweet operator was very understanding and was able to understand me through my sobbing. She got me an appointment for that same day. Roy came out to the house, confirmed my problem and spent a great deal of time explaining to me what my options were. He answered all my questions and never acted as if he was hurry to go or simply just trying to sell me something. In the end, I felt like I really knew him and there were no more tears on my part!

Contrary to what their advertising leads you to believe, Orkin doesn't actually provide home "protection" from termites and termite damage. Based on my experience, they only come in and kill new termite infestations after they have done their damage. I purchased a home 4 years ago. Alabama requires a "wood infestation report" as part of the process of the sale of residential real estate. I contacted Orkin to conduct that inspection and then immediately put the home under contract with them after they declared it to be termite free. In my mind my home was now "safe" from termite damage.

I am very dissatisfied with the services in Lawton. I've paid for my initial services on October 6, 2015 and they haven't returned for the regular monthly service they promised. Now I get a bill stating my next visit won't be until the end of this month!!! It's like they've missed a whole months service. I am looking into contacting someone over this office in Lawton. If anyone has any ideas as to who I contact now, please let me know.

I have been a customer of Orkin for many years. I have 2 services with them. I have come to believe that Orkin has lost their customer focus. Lack of communication between their services and even within a single service. Selling products you don't need. Giving you incomplete or bad advice with the intent of selling. Misrepresentation and overall bad service. I can no longer recommend any Orkin service. I am in the process of writing up the details.

My name is Bobby **, and I am sending these comments on behalf of my deceased mother. For years, she had used Orkin's service, and was very pleased with their service. Starting about April/May of this year, she started getting weak and sickly, and entered the hospital. From then until her death on July 29th, she was either in the hospital or a senior care facility. On October 21st, I received, in the mail, a letter from a collection's agent about her account being delinquent. Being the executor of her estate and having power of attorney, I called the Odessa office to inquire when this service took place, and was told June 29, 2015.

My scheduled appointment time was for 10/20/2015 between the hours of 4:30 pm - 5:00 pm. When making the appointment, customer service representative was very helpful. Explained I worked and would NOT be home any earlier than 4:30 pm. He accommodated my schedule. Driving home to meet the inspector, 1 minute away from my residence at 4:31 pm, I received a cell phone call from the inspector asking me if I was home. I explained, "I am ONE minute away from my residence". The Inspector stated my appointment time was between 4:30 pm - 5:00 pm. I replied, "it's 4:31 pm! I'm now 30 seconds away (on my residential street). He stated, "The appointment was at 4:30 pm. You're late!" He discontinued the phone call. I pulled into my driveway at 4:32 pm - I got out of my vehicle to a very angry person (inspector) where I was met at the front of my house.

I cancelled my service with Orkin in Aug 2015 since I was selling my single family home moving into a townhome this month. I decided to restart my service when the tech came out by the way whom was very pleasant and I were talking, I informed him that I had service with them at my previous home. He stated since it was less than 60 days I should not have to pay a start up fee, well come to find out that was wrong. I did agree to have the service restarted, however I could not understand why I could not just pay the monthly amount since I was not a new customer. When Maral from the Orlando Branch called me to pay for the service I asked why was I paying an initial start up fee. She stated because I called the national number in Georgia, that is why if I had called them they could have did something for me, that did not make any sense to me so I became very upset because I was receiving BS excuses.

I paid for Orkin to come out and rid my house of roaches. They came out on 9/4/15 did inspection, put down glue traps, said they would be back in 7 to 10 days. Have not come back for the roaches but they did send out termite control. We don't have termites.

My house came with a bond from Orkin that provided insurance against termites. The time of original application was 18 years ago, but now the yearly renewal rate is so costly it's unaffordable. I pay hundreds of dollars for them to walk once around the house once a year. I spoke to them about their high costs and how their yearly increases were always way above the cost of living index. No response. A neighbor of mine called Orkin and received a reduced rate for his service. When I asked Orkin for a reduction, I received a negative response. As a conscientious consumer and handyman, I do not need a big company exploiting its services, however, I did not want to lose my bond. I plan to seek out a local, smaller company that wants to provide fair service at a decent price.

I have been a customer of Orkin in Fort Pierce for 43 years. I requested assistance from my wonderful service technician with a bee hive that was attaching to my home as I have done twice before over the years. I was called by a service manager and was told bees were excluded from my contract. I told him there was no contract or signed agreement as I had been with the company before such things were required. He told me I was mistaken. I told him to research it. I asked for the same service I had received historically.

Apparently we brought back some bed bugs from a Best Western Hotel in Sacramento region and contacted ORKIN after they had cleaned the house of the people in Gilroy, CA we stayed with at that same hotel. They seemed quite expensive, but we were desperate and did not get a second quote. $3,150.00 to heat the whole house to 140 degrees after we had to remove anything that would have melted, food, candles, paintings etc. We also had to remove the electricity plate covers on all switches, plugs. And pull all wooden furniture away from the walls. The house was still too hot 10 hours later. We were NOT advised to pull apart our antique 1836 double bed, that we are now told to do even though it was sprayed after the heating of the house, there was insufficient treatment to get to the core of the wooden bed and we appear to have suffered hibernation or recurrence of these bed bugs after several months in action.

I hired Orkin to eliminate a bad rat infestation in my new home. After two months I was told it would take several more months to remove the rats. They told me they had set 16 traps. They also said that my attic was rat-free and that no traps would be set in it. They were in turn delaying the insulation company from replacing all crawl space insulation because of the rat damage. After over 2 months I cancelled my service with Orkin because they just were not getting the job done and I hired another much more reputable pest company. When the new pest company came in and thoroughly inspected everything including attic, they found major holes like what they called "rat freeways" that Orkin had totally ignored. The new company had to dig down at least 10 more inches and fill each hole with five - 50 lb bags of concrete.

Orkin Inspector, Sandra **, was called within the three days to report of how dissatisfied I was with their service. I was shown deceptive pictures of what the service would look like under the house for control of the termites. I called four more times. I got a response when I faxed the Orkin company in Texas. They immediately called and told me that they would fax the information to Georgia company. I received a threatening letter, and the manager sent out their representatives (without my okay) to have me sign a payment booklet which I refused. Please help me with this.

Specialist Fernando ** provided spraying service on September 29 at 8:30 AM. Because there were some tiny roaches and egg droppings inside cupboards and behind toaster oven on the counter, he suggested to return on Saturday, October 3 at 8:30 AM provided cupboards and other cabinets are emptied. I hired an individual to empty cupboards and cabinets and clean them prior to the specialist arrival. I called Fernando on his cell phone at 9:37 AM but did not respond. He left a voice message at 9:56 AM. The specialist did not arrived until 10:15 AM and said that he has only 3 minutes to stay and because not all cabinets were emptied, he will have to re-schedule. I got upset because everything was prepared for his arrival and yet he said he will do the treatment next Saturday.

I called and cancelled my contract with them and after this even talking to the office and the guy who does the work. They came out a week and a half later and did it anyway and then charge me. The last two times they were out they never even came into the house because nobody was there because they did not call.

The customer service contact that answers the phone for the Jenison, Michigan Orkin office was not able to answer my questions regarding the type of chemicals used when treating bed bugs and a ball park quote of the fees. She refused to give me any fees or any chemicals used. She only wanted my name, phone number and address and wanted to set up an appointment. I told her to call me when they were able to answer my questions. I am not about to give Orkin a blank check. Very inadequate customer service contact.

I live in a house that was built a LONG time ago and had a BUNCH of scorpions. So we hired Orkin and we were getting even more! My 2 year old was about to get in the bath but there was 2 adult black scorpions on the shower curtain and she almost got stung! I called Orkin and they were giving so many excuses about how it’s "not their fault" so I am done with Orkin and I do NOT recommend Orkin.

I signed a contract with Orkin for 1 year of service. Still had spiders the whole year but was feeling kind of "stuck" in this contract so I finished out my year with them, the month after my contract was up the service man called and asked if he could come by and spray, I told him no - that I did not need service any longer. The next day I come home with a note on my door that said he came by and sprayed the outside of my house! Now I am being harassed by Orkin wanting me to pay for the service that I did NOT want! They told me that they automatically put you back into a monthly contract when your 1 year is up unless you write a formal letter which was never stated to me and a good time to say so would have been when I told them I no longer needed service. So looks like they tell their employees to force themselves on your property so they can continue to charge you for services you do not want.

I have had Orkin since 2012. I never had a problem until the one time Orkin came by and my gates were locked and I had asked that they come back out to no response. I was then charged $93.00 without service. I called to speak with a mgr. and no response. However, 2 weeks later the Orkin Rep came out to apologize for the misunderstanding with the billing. I told her (Orkin Rep) that I no longer needed in home pest control. However, she spoke to me about my lawn. I would be willing to try lawn pest control. So she signed me up at the end of July 2015 with my credit card information and was to be set up like I had before with automatic payments from my Chase credit card. So a week later Orkin Lawn showed up and sprayed my lawn. He left me with an invoice marked PAID.

I have a dangerous ground wasp problems. I explained on the phone, "They have stung my dogs and it is an emergency situation." We can go out our backdoor and there are 1000s of wasp. Scary. The lady said, "They will call you soon." 2 hours later I called back and a different lady said "So sorry it can take 24-48 hours." It's been over that and if or when they do decide to call, they will not have my business. Poor customer service. You would think If you want to run a business and actually stay in business you would actually work. Looking at a lot of the reviews. It seems pretty common practice. DON'T EVEN WASTE YOUR TIME. I wish I would have looked at reviews prior to wasting my time.

Two weeks ago I was quoted a special price of $77 for initial pest treatment. I made an appointment which I had to cancel because I was ill. Later that afternoon the Orkin man called to say that he was on the way. Obviously no communication! So I rescheduled. Got a message from the Orkin man the day before the initial service, to call him. I called and left several messages throughout the day. No return call. Called the corporate number only to be told that they're sorry, that Orkin doesn't do business that way, that they're sure he'll call me back. No call back. The day he was supposed to show up was a no-call, no-show.

The ad says, "Same day service." However, the manager tells me, "That is only for new customers." Well, isn't that swell? I live in West Wichita and I can only get one person to service the contract. I told the manager I would like to have another person service my home and he tells me she is the only one that is assigned to my zip code. I tell him I have to call her 2 to 3 times to get her on the phone, then once I get her on the phone she says she can not come out until next week to service my home. Poor scheduling and terrible communication. I expected a lot more from Orkin.

Had Orkin come to my home for bed bugs. Paid over $1700 for them to start treatment. Had to contact them the day of treatment as they did not supply ALL of the proper instruments to assist with treatment (i.e: Mattress covers). I was forced to sign a contract to pay $160.00 for every other month for additional service stating that this must be done due to the type of pest. First additional treatment the service tech was at my home for approx. 20 min and doctored the service report stating he was there an hour!! I have been calling for 4 days to speak with the office manager no return call back YET! It says that they get rid of your problem guarantee 100%. They make it the customer's responsibility in order for that to be possible by making sign a contract. ALL THEY WANT IS MONEY AND MAKE YOU SIGN A CONTRACT!! Very dissatisfied.

I phoned Orkin at 8 a.m., from an ad promising same day service if called before 2 p.m., and after their explaining the process, and my providing a credit card for payment, I was promised a return call within 24 hours to set up service. Next day I called again to find out why no one had contacted me to set up service and the very polite sales individual placed me on hold and connected me with the service provider, who promptly informed me that it would be 4 weeks before they could come. We are dealing with an infestation of some sort of flying ants, IN OUR HOME, and are expected to just live with it for the next month. I found them to be dishonest and unreliable!!

Started calling the local branch on Aug 17th, we have rats in our garage and around chicken coop. The gal promised me a tech would call to set up. No call. Called almost daily for a week, always the same story, and sometimes they didn't answer the phone, so left messages. Sometimes I was trunked over to their corporate office which I thought great, they will light a fire under their arses. Not so. When my 5-year-old grandson got bit, that was the last straw, went right to corporate. They assured me over and over they would be out, but no calls, no show. Finally I found a local company, and the guy was out within 24 hours, set traps and baits and would be by either every day or every other. I BELIEVE HIM!

The technician who comes here today was so rush, rush to go out of the door! Did not even check for the holes in the house, didn't really go around and just for a couple of min. I believe, he rushed out to the door for goodbye! We are NOT really happy with technicians who comes and visit here and I stopped the service at this time and will NEVER ever call them for any service bec. it is not worth it! DOESN'T DO ANY GOOD JOB AT ALL!

I had Orkin Pest control for over 6 months to treat Indian moths. When hired they promised me that moths will be gone in 3 application for sure. We are still suffering from them. Orkin technician came in treated the house several time, but no use. They brought the supervisor also but still same result.

Called to set up apt to spray the house. Told the technician would be here between 2-4. At about 12:00 he calls and says he cannot make it. He will not be in the area until next week. On their website, for my area, they say they will spray in the same day. This is obviously not true. Called them back and after several transfers I found out Georgia office schedules the appointments and they do not even know the technicians availability.

I have tried to get an answer about reinstating my house termite protection. (I moved and the house is empty and I the normal reminder was not forwarded.) I have been waiting for word from the Orkin office at 609 Mercury Street since 6 July as to whether or not this protection can be reinstated. I was required to provide a credit card number in advance. (The account has not yet been charged.) The customer service response time is the worst that I have ever encountered.

I call Orkin on Thursday about a bee problem I was having. I felt I was on a sales call not a customer service call. He talk all my info and said someone would call me soon to set up an appointment. It's now Sunday. No call or any other communication. The part that makes me angry is I told them how bad the bee problem was and we couldn't use our front door and the man on the phone said there would could be someone out pretty quickly after they set up the call back but never heard from anyone.

The Orkin representative told me that there was a 90 day same as cash payment plan I could sign up for. I did this, thinking that if I paid off the total balance in 90 days, then I would not pay any interest. Well, the fine print on the paperwork said that I needed to pay off before the first payment became due. I ended up paying off within 90 days and paying $135 in interest. I probably will never use their service again since I feel like I was lied to, or that the Orkin representative didn't know what they were talking about. Either way, don't sign up for 90 days same as cash.

My home in Hilliard, Fl has not been sprayed in over 6 months. Yet they continue to deduct $77 for work that has never been done and they do NOT issue me a refund. My husband and I bought a home in South Florida and asked Orkin to transfer our account to the Ft Myers office. But the idiot that works in JAX said she didn't know how to do that. So after telling the idiot I was going to call the local TV station and tell them what problems I have been having she performed magic and got the manager on the phone. I thought, Great! How wrong - that idiot didn't do anything either. Another month and I have been charged another $77. Idiots, idiots! Jacksonville do not use ORKIN!!!

Worst service. Please think before hiring. I lost so much money with this company and they didn't get rid off my pest. They had made me so stressed.

The Orkin termite inspector told us that we had mice droppings in our crawl space that required extermination. We had never seen any signs of mice in the 10+ years that we have lived in our house. But because we do not go into the crawl space and he was an Orkin employee, we believed him. He scheduled a treatment by the Orkin pest control exterminator for three days later. For those three days we were FREAKED OUT by the thought that we had mice in our house.

I met the Orkin guy Kolby at the residence my family and I are moving into. We saw some roaches and before moving into the home we wanted it treated. WE DON'T DO BUGS... Considering my appt wasn't until 4 pm that afternoon, he called at 8:30 am and said this was the only time available. He had to come so I rushed there to meet him. He already had the outside done and was sitting in his truck. The receipt was already wrote out. I gave him a hundred dollar bill and he never fixed it on the receipt. I thought he just forgot and it was an honest mistake because when I gave him the 100 dollars he told me that he didn't have change but he'd apply it to my next bill. Well that was Saturday morning.

Rat in the attic. Orkin came out numerous times put sticky sheet out, then said they saw no activity (even tho we could hear it at night). When we told them it sounded like a large woods rat our tech told us to call a local local wildlife trapper. We caught it ourselves and it was a rat. We used a metal cage trap. Now we have a ground hornet problem. Orkin says it's a honey bee problem and to call a local beekeeper. It's obvious these are not honeybees but some kind of hornet. He did give us a "sister company" number to call that deals with bees and wasps... 1-800-Trutech... please call it and see what type of company you get. I'm done with Orkin!

Interested in getting a price for maintenance of my house, this jerk shows up. First words out his mouth were "oh you're a Yankee, do you have rats?" (in N.C.) then proceeds to check (there are no issues, just want maintenance) inside and out of our house, making rude comments along the way. My husband arrives home and he gets nasty with him telling him it's 1200.00 FOR a contract, and we say "it's too expensive". He gets mouthy again, ask him to leave, and he's yelling at me that he is putting me on Orkin's bad customer list and don't ever call Orkin or else!!! Don't worry we won't.

Jan.22 - came home to find bill in my door/indoor/outdoor service. Manager said tech was there, sprayed outdoor, 3 feet of snow, freezing temp - made me question this. I need to pay $132 anyway. He said I signed contract. On Apr 20th this farce was repeated (I was in Hawaii on that date). Tech said he talked to me and I requested service. Help me please.

I contacted Orkin to deal with carpenter bees in the fascia of my house... of course I couldn't get service without agreeing to a 1 year service contract, with an initial outlay of $265. They came, they sprayed, the bees remained. The spray did absolutely nothing! I complained to the manager & canceled my contract... although he agreed to refund my $265, this of course didn't happen. I will never use Orkin ever again... I'm sure I could get better results with a $4.00 can of bug spray!

We ordered Orkin Service when we found that a new roommate was allergic to fleas. Another roommate had snuck 2 puppies in on us. "Sigh" welcome to subleasing. Anyway the person that showed up was a woman who was short and not very friendly considering there was a fee of 200 dollars to start. Then a return visit was scheduled, never showed up. A supervisor called me after I complained, said "I'll drop by tonight". Never showed up. While their service is worthy their customer service has a lot to be desired.

We hired Orkin to come to our home to take care of a pest problem that we have and they came out and did our paperwork and all. And set us up for a one-year contract to come spray and take care of the problem. We had them come out for 3 to 4 visits and then were told that they could no longer service us due to corporate saying that they could not drive up to our home. We are left with more of a problem now than there was before they came and they refused to finish out service.

I have had Orkin Pest Control for over 25 years. I renew my contract every year. They come out often to check for termites and they always report no findings. THEY HAD NEVER CHECKED THE ATTIC. I had to call them out due to an infestation of termite that were flying all over the interior of my house just to discover that now I have severe structural damage in my attic. 20 colonies of termites were active in the attic when they came out to treat my home. But now they do not want to be held responsible for the damage. BEWARE OF ORKIN. THEY DO MORE DAMAGE THAN HELP. Hulett is my next pest control company from now on.

I had a problem with groundhogs in my yard. Called Orkin and was told they had to contact my local supervisor... was told he would call me back. 4 days later, no call... I guess that tells me enough to know about their organization. Will try another... bye, Orkin.

Had one treatment for ants. Ants came back in three days. I called Orkin and was told that it takes 5-6 days. We went to Seattle and when we returned 9 days later, there were more ants everywhere, on the counter tops, the cupboard and in the sinks and all over the floor. I called the 800 number given and asked to cancel my contract. He stated that we had not given us enough. He reluctantly agreed to cancel our contract. I asked him about the payment for the initial failed service and he stated again we did not give him a chance... I told him we were going to cancel the payment and he stated "Okay I will get this contract cancelled."

It was a very bad idea to invite these people to my house while home alone. This huge man shows up to my nice neighborhood home trying to sell me anything under the sun, then when I questioned his prices and said I need to review his quotes with my husband, Scott ** the inspector got very nasty with me. I was afraid since I was home alone, this huge man yelling at me why I wasted his time. Omg. Very very bad, rude, and nasty. PLEASE DO NOT BUY SERVICES FROM THIS COMPANY.

Called Orkin after seeing an advertisement for my area. I did not hire them for service because they wanted $300.00 by phone before even coming to my home and treating the property. Then it would costs another $143.00 for a follow-up visit. Then she said another $200 and change for the 3rd visit for home outside treatments. This was per the contract for six visits, with these costs associated with the first three visits. They ran an add saying my area was discounted and the woman has no knowledge of it. How is a company asking for nearly $600 dollars for three visits? For $300 upfront they better be willing to see why because they have the Orkin man on television? I say buyer be aware and call around your local exterminating companies to avoid being ripped off by Orkin. An average service contract is like $99 and $29.00 per month and will come out as often as needed.

ORKIN SPRAYED OUTDOORS FOR ANTS. AND KILLED 3 OF MY CATS! They told me to get all the cats inside, and not let them out for 1 hour, 2 at the most, and I waited 5 hours. Once they got out, they were ok for 6-7 hours, then started seizing. So I rushed them to the vet where they had to administer an IV fluids, anti-seizure medication, Valium, nausea medicine, and a sedative to each of my 3 babies I had since they were NEWBORN kittens. It had cost me over $3,549.73 at the vet's office. I'm in the process of suing them for all vet bills, and negligence.

I called to schedule an appointment, was told because I had gophers someone would have to give me a quote and I would get a call back. After a 1 1/2 weeks, I called Orkin back and they rushed someone over. After receiving and accepting the quote, I scheduled an appointment for July 3rd, after specifically asking if Orkin would be open that day. I was assured they would be. Around 11:00 AM on July 3rd after receiving no word from Orkin I began calling to find out when the technician would arrive, only to find out Orkin was closed that day. On the following Monday, July 6, I received a call from the office apologizing for scheduling my appointment that day and offering to make amends. I scheduled an after hours appointment for July 6th at 6:00. At 7:00 after several angry phone calls, I received word the technician was finally en route. I have decided to allow them to complete the treatment, but will be using a competitor in the future.

Purchased service for termites 10 months ago. There has been no follow up. Only a bill for another inspection. Cannot get a call back from the Orkin people in Colorado Springs. Very poor follow up service.

We scheduled an appointment for an initial consult because we think we have termites. We waited 5 days for the appointment. They gave us a time frame that the inspector would come and earliest was a Saturday between 0800 and 1000. Our family woke up early to ensure we were here and prepared for the appointment. The inspector never showed nor did we receive a call letting us know that he was not coming. We had to call the 1-877 number which had to call the local office to find out that they were not coming and we would have to reschedule. This behavior is extremely unprofessional and apparently this office has no understanding of the concept of customer service. We will never do business with ORKIN of Leonardtown MD.

They were supposed to come out Thursday between 5-7. I called at 5:45 as no one there yet and knew they closed office at 6. The person who answered said they put in wrong date in error coming tomorrow instead. Ask for manager as I was upset that I took the night off from work. Manager ** very rude and condescending saying he didn't ask me to take the night off. He was very argumentative and didn't have any customer service skills whatsoever. He continued to defend himself and hung up on me right at 6pm.

I contacted Orkin customer service to inquire about service. The friendly customer service rep explained to me everything they would do in the first service and the initial services thereafter. The tech came to do the service and I found out it was his last day on the job, and his performance reflected it. Only 1 thing was done that the customer service rep told me would be. So I called to complain to the service manager and he apologizes and said he wanted to make it right and he would send someone out. After almost a month of phone tag/non returned phone calls someone called me back and wanted to arrange service. I took a days off work for someone to call and say they weren't in the area. We would have to reschedule.

I am a renter for three years at my current apartment. We have had the same Orkin person the entire time. I have two cats. The past year or so I began to noticed my cats had an issue with vomiting often enough that I noticed a pattern. I took them to the Vet to make sure they were not sick. The Vet and I discussed the possible causes. (Stress, type of food, etc.) I changed their diet and monitored them for stress related issues. Things got better for a few months. After the Orkin extermination they were vomiting again. I really did not relate it to Orkin being the cause until I became ill myself. At that time I notified the landlord with my concerns. I simply asked if there was an alternative to spraying liquid toxins all over the house and that I was will to help pay for it.

After having the local office manager come to our house, he crawled under the house and came back with what amounted to a sales call. We agreed that his guys would come out and redo the poly sheeting under the house to help with the moisture situation. His team showed up the next week and spent two days stripping the old poly and doing a wrap-up to the vents.

After dealing with the Lincoln, and sometimes Union Branch a few times to schedule an appointment, we decided on June 19th. Even after having a date established, I received a phone call from a man telling me that he would be there the next day. I told him that I was confused because I thought they were coming on June 19th. He said he would find out what was going on and call me back. He never did call me back. So, on the 18th, I called Orkin to make sure they were coming and everything was a go! They were doing termite treatment on our lake house which is an hour from our house. Not only did I drive out there on the 18th to get everything ready for the person because I could not be there first thing in the morning, but I also drove out there on the 19th to meet with them.

I called Orkin for the termite at my home. The sales person inspected and suggested the injection treatment they offer instead of the tent. But 2 former employees from Orkin had advised me not to do the treatment, but to do the tent, because the wood injection treatment is not accurate. I explained to my husband and the salesperson about the advice I was given. And the salesperson said that he guaranteed the termite treatment would work and that I was mislead about the treatment Orkin offered. I did not want the wood treatment but the salesperson convinced my husband that I was wrong and the best thing was the wood treatment. My husband fell for his lies and we ended up paying $1200.00 for the treatment that never worked.

I too called for an estimate; the next day I received 5 calls from different people offering "discounts" even though it was the same price I was quoted the first time. I scheduled an appointment for Friday afternoon. I was given a two-hour window, but no one ever showed up or called. Now it's too late to get someone reliable over her until next week. Thanks a lot jerks!

After over a month of trying to contact for service that I already paid for, I still have termites. There seems to be no accountability in this organization. Phone calls are not answered or returned. There is always an excuse!

I had set an appointment for Orkin to come to my house and get rid of a pest problem that I have been having. On the day that they were supposed to come to the house, around the hours of 10 through 12, they never showed. And around the time of 2 in the afternoon, the guy who was supposed to come to the house calls me and says that he was delayed with another client, and seeing if it was okay to come out to the house or to be rescheduled. What made me angry was that he could have called saying that he would be a little late or was tied up with a job and couldn't do it that day. And you call the local office no one answers the phone and you are just sent to an answering machine.

The tech left a lot of messes. They leave sticky pads forever. The pads are never checked. The pads are replaced only if I complained. The last spray left a huge amount of white solution all over my hard wood floors. I complained and the office person said “Okay we will not spray for bugs in your house.” The conversation was pointless. They did not care if I was happy with the service or not.

I called Orkin back in Sept. 2014 due to a flea infestation being rescheduled twice. I should have known to move on and find another company. It's now June and I am still having issues with Orkin... I can't get them to return calls or show up when scheduled and if they do show up they are in and out so fast that there is no way they could have treated my house, as is evident in the ant infestation I now have. They claim they will come back if you see pests between visits... good luck with that, or even a call back acknowledging you.

I asked Orkin to come to my home to do an inspection. They relied on my input as to where to set traps. They didn't want to go in the crawl space below or the attic to inspect. After 20 minutes and 8 glue traps for mice and spraying the exterior of home, they billed $275. Worst is I called to complain to the headquarters and Hayward, CA office, both promised that I would talk to the manager but I have yet to receive a call. Orkin is an awful business that takes advantage of customers. Never again will I call.

I have been a customer for over 20 years and they cannot even return a phone call. I got a new property and waited over a week before I finally called find they had no record of the new contract. They quoted me three different prices. One from the tech, one from the office, and one on the contract. The service person was late. I have even had them go the wrong house. They charge you for service that you have not had yet. There seems to be no communication between the office staff and the service reps. I ask them to call me one to two days before service and they never do. I cannot recommend them.

Paid $1,280 for treatment. Was told it would be re-treated every year. Paid $208.00 for an inspection only. No re-treatment unless they find evidence of termites. Next time I'll try Terminix or Western, at least they don't misrepresent what they say. I don't want or trust Orkin anymore. Sorry I wasted $208.00.

My 88 year old mother called Orkin and was quoted a price of $148 to spray a very modest size home for ants. The Orkin service man arrived at the house and said the price would be $350. A total bait and switch on an elderly person. Very disgusting. I called the Orkin office to complain. They said that should never had happened, but there was nothing they could (or would) do about it. What was left unsaid is that I'm sure this happens all the time. Preying on the elderly is a revolting business practice - no doubt that had she agreed to pay the $350, they would have tried to bleed every last penny from her.

Orkin out of Hingham MA hired a complete creep by the name of **. He was fired from his previous pest control job for getting caught on home cameras going through a couple's bedroom: going through the women's underwear drawer, jewelry box, and closets. He was reported by other customers but being on camera took the cake and he was fired. So Orkin hires him. He has restraining orders on him for being a stalker and pretty much creep. Be careful who you let in your house - big companies like this don't care. My friend even called and reported him to the branch manager and he said everyone deserves second chances. Not when it's someone who is a complete creep going into family homes. It's wrong - don't hire Orkin!!

I called and made a appointment for someone to come and give me a estimate on getting rid of some lady bugs and stink bugs I see on my porch. I was given a appointment time of between the hours of 8-12pm on a Friday, no one ever showed up! I sat here all day waiting for someone to even call and explain why and got nothing. Thanks a lot Orkin...

Cancelled first appointment, waited 4 hours on second appointment day. Called told he wouldn't be in my area, let's reschedule. After getting very upset rescheduled for later in afternoon. Tech arrived walked through house with my husband. Explaining all about the spread of bugs and how difficult it is to get rid of them. I had already read all of that on Texas A&M's site. Tech told my husband we didn't appear to have them that bad. He walked around my house and looked at the floor. Told my husband he would need to call his boss. Went to his truck, came back in and told my husband it would probably be over $1000.00 for 3 rooms. What a waste of my morning waiting. I will continue to deal with my small infestation on my own. You have to be very diligent and watchful. I will beat this on my own. No thanks to Orkin. Tech was unprofessional and lackluster.

I got into some chiggers this past weekend and started noticing severe blistering of the skin. I went to the doctor even though everyone said it was chiggers & it would feel awful, but go away in time. The doctor I saw said it looked more like bedbugs to him, so I inspected my home & found no signs of those nasty little critters. The next morning, I thought I saw something on my box spring, so I called Orkin to take a look. They were helpful on the phone and were able to come out same day. Two guys came in within the time window they had given me. They inspected my home, and said they had seen it too, playing off my fears and gave me a quote of over $1000 for just my side of my duplex. I tore my house apart, cleaning and washing everything, driving myself crazy.

We just this recently contracted with Orkin for rodent control. We knew we had an infestation. Treatment usually includes killing the rats and building them out. Orkin was supposed to replace our crawl space vents (which needed replacing anyway), install flashing at certain points along the roof (a small infestation in attic), and close up any small openings. Except for the flashing, they followed through. The first inspector said there were two large openings in the "builders gaps." When they came to do the work, the technician responsible for that repair could not see a problem. After the tech and his supervisor (the first inspector) discussed it they said someone over the supervisor would come the next day and inspect.

We are new homeowners. Not happy. ORKIN did termite inspection. Just bought house two months ago. Mud tubes in attic. Kick out holes in upstairs walls. Soils was treated before we bought the home. They are slow to arrive and give information. Said we are responsible for paying for tenting & treatment plus repairs. I'm in tears. Someone had to have known. No way did they just arrive!!!

I called just to know their prices. I was comparing prices. I call and they asked me for my name address and phone number. I provide them with all information asked.. The lady tells me that someone will call me within 2 hours because I didn't own the home and she needs to ask the manager if they can approve it. I was like Ummmm ok??? Anyway an hour later someone at my gate house from Orkin. I was like what the heck and they were blowing up my phone really bad... I did not let them in because I was reading all the reviews from them after I made that call. Thank the Lord!!

Recently, we had a roach scare. Had found four roaches in one week in a relatively tidy home. Certainly not a place you would expect pests to live. We panicked and after several horrifying internet searches, we bought raid and bait stations. After we found the final roach, we decided that we had had enough and couldn't risk a full blown infestation. We signed up online for a free consultation with Orkin, and were contacted promptly the next morning. After I told her we had found four roaches she told me we likely had two hundred more and should start treatment. She preyed on my fear and set us up for a yearly plan. Since we rent the home and are set to move out within the month, this seemed drastic, but I didn't question her. She was however, quite friendly, and answered my questions about the extermination procedure.

Paid Orkin to remove rodents from the attic in my house. They caught one rodent and told me they would reset traps for one more week. They came back 7 days later and said they are no more rodents in the house. They did a rodent dropping clean out for $700.00 dollars which I found out later from other pest control companies I was charged way too much for that service. ** at Orkin assured us the roof and all exterior wall are secure and nothing can enter the house. A month later my wife and I were mortified to hearing rodents chewing and running around in the attic again. I actually got on my roof and saw 3 entryways for rodents to enter our house. I called Orkin's manager ** at (3419 18th Ave S, St Petersburg, FL 33711) to send someone out to rectify this problem. We were totally misled.

I called for a price quote and told them I wanted to check with a few different places. They called me 9 times within 6 hours. I repeatedly told them I am not interested and to please update their notes to not call me again. They just keep calling!! I wish I would have never given them my number.

So far, I have had a great experience with Orkin. The sales rep was extremely helpful while setting up my appointment. The technician was on time, friendly, talkative, called before arrival, and was very thorough when explaining the treatment plan. Also, he took my pets into extreme consideration before treating my home. The best part is I no longer have spiders!

Background: I've been living in my current home for 2 years, most of that went along without seeing one roach. Unfortunately, about 5 months ago I saw one or 2 over the course of a week and flipped out. You should know before reading the rest of this review that I have an extreme roach phobia. Seeing one sends me into a near panic attack and I become a bundle of nerves for days after until I finally feel comfortable again.

I had wasps coming into my screen room and called Orkin. The man came out the same day and sprayed my screen room, telling me they would be gone within a week. He never saw one wasp or a nest. He just sprayed around edges of the screen room. Six days later there were 8 wasps in my screen room and the following day my friend was attacked by a swarm on my deck. It turned out the hive was in the frame of my bedroom door. He and I killed them using Ortho and Spectracide, a lot cheaper than the $276 I paid Orkin for nothing. When I said I had wasps in my screen room he should have checked the screen room roof which is my deck.

I discovered that a bird had built a nest in the bathroom exhaust vent of my downstairs bathroom. After watching YouTube videos of people removing birds nests from exhaust vents and dryer vents, I felt I should hire a professional. I performed a Google search and discovered that Orkin had a page on their website specifically about removing nests from exhaust vents. I clicked where it read, "tap to call." I encountered a helpful person on the other end of the phone that told me I would receive a call from a tech on Monday. Monday came and by 4:45 pm, I had to call them again. I encountered a different person this time that said she didn't know why no one contacted me and someone would contact me Tuesday.

Had Orkin treat my house last year, and went for the 90 days as same as cash option. Sent in payments on a monthly schedule and after the 3rd, they simply stopped sending anything. Fast forward to now, I get a collections bill. And now they have added $155 'interest' charge. Meanwhile they were happy to cash the check for the annual $300 fee for inspection and upkeep (that bill was sent 2 months ago). No indication that I owed anything else. No communication until they build up some 'interest' charges and then they simply exhort it from you. These guys are running a SHAM on customers and they just lost one. Orkin is TERRIBLE. DO NOT USE ORKIN unless you want to be treated like a second class citizen.

Too bad services! Not any call before and comes your home, nobody rings doorbell then dropped service invoice into your mailbox and charges your money. When you called the company many times and asked why, they told you "serviced outside of house." It is really ridiculous. They were serviced on sidewalk and street for Silverfish. I have a house in the city of San Francisco.

I should have researched Orkin better before making my choice to be my (pest control) professionals. My complaint however is not related to pests. My complaint is about their billing and verbal communication skills. The techs I have encountered seem have a lack of documentation and are there to spray. Because of this I recently cancelled my service with a tech because I was moving. Now 2 months later I get a message my account is past due. Come to find out the tech made no notes about it. Now I am trying to defend my request of 2 months ago. Instead of helping they choose to make me provide a tech name and date of service. They left it up to me to provide all info and did not offer to look back at their records. How rude. Certainly not a customer friendly business. I will pay it and move on. Rest assure I will never recommend them. Word of mouth advertise, builds business and destroys them as well. Good luck to the Orkin Co.

The Orkin sales rep was nice and knew about the Orkins termites. The attic need some insulation, however he was trying to oversell, meaning, he measured and said I should have an r value of 49, but mine was only rated at an r 10. Now my crawl space does have a serious issue with ground water after and does have an improperly installed sump pump and no drain line at the footers. On this he was tee totally incompetent.

I called again for a quote for removal of a field mouse that had gotten in my home. In the past, our had had scurried a similar field mouse right out the door, but this time I contacted Orkin because my daughter was quite disconcerted by seeing a mouse inside the house. I was greeted by a customer service rep over the phone who immediately launched into "This is the mouse breeding season and you have colonies of mice and you called the right place..." then put me on hold after asking my address in order to enter it into a database which gives them my square footage.

Orkin techs are rude and unreliable with poor communication skills. This week coming up makes three weeks of calls and scheduled appointments and my house still has not been exterminated :-(

Fair? Accurate? Honest? No grey areas? Me or Orkin? Their offer by their sales rep made them some money. Very misleading!! Up until this past summer I thought How thorough the company was in treating... What do you call a flea? A small bug with a bite? A critter that annoys humans and especially animals? Is it a PEST? NOT according to Orkin!! Now, w/ treatments per their schedule, don't you think some of the monies I was charged would take care of FLEAS? Was this info brought up by sales rep. My dogs are always near, thus He saw them. Oh my ant population has not ceased, either I use Tara liquid and get better results.

Orkin got hold of me, result from my complaint. They have come and sprayed my house again. I hope this will result in a end to cloth moths. It seems two employees did not follow through and that's why I did not get a result the first time I used Orkin. They told me they will do a follow up to the new spray done last week. I want to thank consumer affairs for their help with this problem and will let you know if the results are good this time.

About five weeks ago I had a very friendly inspector come to my home to check for bed bugs, which I knew I already had. I have a terrible allergic reaction to the bites and was desperate to get rid of these blood sucking pests. I had tried everything on the market that advertised to kill them. In a few short days they had developed an immunity to the poison and would come back worse than before. Just after Christmas I had scheduled them to come and heat my house to a 150 degree temperature for 30 hours. For this treatment I had to prepare my home and box up, sanitize, or throw away anything on the list they gave me. Day and night for ten days my family stressed over this preparation. When we come back our home was ever so cozy. It was a few days before the temperature came back to normal. This treatment worked, every bug in my home was dissolved, there wasn't a hint that we ever had bugs or spiders.

I received a bill from Orkin for service I had paid. They have changed their notifications of when service was provided. Before they would leave something at the house stating service was provided. Nothing is left now so if you are not home, you do not know if service was given or not but they send a bill. When I called Orkins they came out to re-service my house. Was told they now email customer. I provided my email address, still have not received emails but continue to get bills. Also had to have my house inspected three times for terminate since the first two Orkin personnel failed to enter information into their computer. I even showed the second and third inspector copies they left me. I have been an Orkin customer since 1988 but as of today, I have cancelled my service contract with them.

We had Orkin's dry zone and annual contract for the dry zone for a few years. Everything worked fine. Until we sold the property and tried to call their local office to terminate the contract and get a partial refund for an unused service (about 5 months out of a year). That's when the true nature of their business came out. Rudely the customer service in Murfreesboro, Tennessee said they would cancelled the service and NO REFUND!! "We don't give refund", she said. A three months went by, we received another bill. So I called and found out that they lied to me about canceling service. So I told the customer service to cancel it again. He told me that he could not do so because his computer had problems. I see they would not cancel it so they don't have to give customers refund.

Had hired Orkin to take care of mites/fleas. Always felt problems even after a few months of them coming in. At the end, I was out of town for quite some time, and called to indicate that I did not want the service at the appointment they wanted to set. They then called me back when I was out of town (did not get me on the phone), and said they would come by and Spray OUTSIDE of the apartment to fulfill their obligation (the "problem" was solely inside the apartment). When they billed me, I told them I said I didn't want the service when they first asked, and they came by without my approval. They then sent my bill to a collection agency (for a "service" they never delivered and I did not request). I would not recommend Orkin for anything. Complete "rip off".

I called Orkin with the impression they were the best. Wrong. I have noticed roaches. It has gotten out of hand. I looked for an exterminator as soon as I had the money available. First problem, I call the call center. We agreed on a monthly treatment plan for three months.