Orkin Pest Control Reviews

They will not follow through. First visit I was told would be an 45 min. to an hour, with full report. Never got a report. Took 10 minutes. Ask where I saw the bug, sprayed and left. One day after he left I had a bigger problem than before he came. My tile floors were black from all the bug. I called and was told, "Oh that's too bad. You get more bugs in your home this time of year. Tell your guy next time he comes out". He also said oh well too bad I must have stirred something up. Then we started to have mice in our kitchen. All they did was give us some traps to put down ourselves, so I call for my money back, was told he will be out tomorrow to fix between 3-5pm and hung up on me.

The people were very efficient and took the time to explain what they were doing. The cost was very affordable. I love dealing with Orkin Pest Control. The people that I have dealt with are very friendly and very efficient. They call ahead to make sure I'm home. When spraying they spray in every place that I ask with no questions asked. I would recommend this company to anyone. My rating would be excellent and a high five.

They are wonderful. Always check to see if we have issues, always knock down wasp nests for me and they make sure we have no ants in the house and no fleas in the yard. They come in between appointments if requested at not cost. I've used other services. None were this good. They use special chemicals that won't bother asthmatics without asking! Excellent service and attention to detail. I always get a call the night before my tech comes. He has serviced my home for years.

I am 78 years old, living on a fixed income. I live in Fort Sumner NM. A few years ago I needed pest control so called Orkin. My closest provider is in Amarillo TX. The Orkin man came over a few times that year and has a few times in the years since. In October I got a telephone call from a technician telling me he was coming the next day. I was out of town and told him not to come. I told him I couldn't afford it, that I was gone and that I didn't want him to come. He called back later and apologized but told me he HAD to come and spray the outside of my house. Then I got a bill for $80.95. My Social Security is just $559 per month. So I wrote the Amarillo office and they told me I had signed a form giving them authorization to come every month, even when I was not home.

Before contract ORKIN guarantee to eliminate the mice from house and I paid more $550. They spent more than 6 months and could not find from where the mice come. They are still coming from outside. In my opinion this company is literally incapable of controlling the rodents and have no idea how to stop them. They just take money every month and ultimate result is zero. Their service is poor. If you are looking to control the rodents or mice better look any other company. They just look for your money. They have no expert and no idea. So do not--do not hire this company at all.

Orkin automatically schedules quarterly service calls. This past October, the Saturday appointment they scheduled for me was not convenient, so I called and left a message to reschedule. I never got a call back, and the technician showed up anyway. He called to ask why no one was home. I rescheduled with him then for a different Saturday. The day of the rescheduled appointment he never showed up or called, and no one answered at the office or returned my messages. The following business day, I called the office reschedule for a diff entry Saturday. The day of that appointment the SAME EXACT THING happened! When I called the following Monday, they told me our usual tech no longer works for them, as if that somehow explains why they couldn't keep the appointment they made. They offered to send a different tech on a weeknight in an attempt to make up for their blunders.

My husband called Orkin for a 1 time pest treatment. He was talked into signing a 1 year contract for pest control AND complete termite treatment for $938, and the full amount was charged on my Visa card. He was not well when talked into those services and passed away 28 days later. I was shocked when I got the credit card bill. I called Orkin, and asked what the charges were for. When she told me about the termite contract, I told her that we had the house treated for termites 5 years earlier. All she would say was "we got his signature." The manager was unwilling to make any adjustment on the bill and just kept saying "he signed the contract." I feel like Orkin took advantage and I will never do business with them again. Buyer beware!

I had a bed bug problem for the first time in my home of 20 years so when I googled for exterminators, Orkin was top of the list so I called them. They confirmed an appointment for the next day but couldn't give me a time so I waited all day. Around 4pm I called only to be told I wasn't on the schedule for that day. Nobody told me they'd be here today. I was desperate enough to let them reschedule and they did make it the next time. Not only did they not do a good job in the basement but they completely missed my bedroom. I had no bug problems anymore in those other rooms but still a bad invasion in my bedroom but I stuck it out til the 4th week. I texted the guy who told me I may text him if I need them before they came back. He never did reply to me.

So I paid for a yearly service with orkin and September was my last month for the service. They came and at same time they came had a contractor about something else. Told Orkin guy I had something digging under my porch and he said they dont do that service. Orkin said they were done and asked for signature which we signed not thinking had walk around, make sure the work was completed. Well big mistake. Walked around hour later to see I had cobwebs all over my back porch still and I have wasps fly all over my front porch because there nest in steps.

I made an appt for a specific time and date and I confirmed with my tenant that she would be home and she rearranged her schedule as a school teacher to be there. Well they never showed up or called. So when I called they made it for a week later their mistake. Then they keep it for the date they originally made and again the school teacher changed her schedule and had to get sub to cover her class. Once again they never showed for the original that that made. They come the next day late and she happen to be home.

We had problems with moles in our yard. I contacted Orkin Pest Control in March of 2016. A salesman came out to the house and I showed him the mole activity. He assured me that Orkin could help. I signed a contract and at this time I was led to believe by the salesman that the service was good until Oct 2016. I paid the fee of $475.00 and we set up a time for a technician to come out. A couple of days later the technician came out, set a couple of traps at the back edge of the yard, spread some mole deterrent around and left. It took him about ten minutes That was the last time I saw or heard from anyone!!! I called the salesman just about every week and he promised that someone would be out soon. Well, that never happened.

I've been calling this company since last month for an inspection cause we're having a fruit fly problem and still nothing!!! They said someone should call in the next 24hr to set up an inspection, still no call. This is the worst company ever. The customer service sucks, very misleading!!! I wouldn't recommend it.

I recently inquired with Orkin about a "possible" infestation issue in my home. Upon calling customer service, I was told that there would be a fee for an inspection. After calling a few places, I found that Orkin was the only company that does not do a complimentary inspection. I asked the customer service line to give me a ballpark figure of what we'd be looking at price wise, as I already had two other quotes, and she let me know, in a very snarky and rude tone, that their company does not do business that way and she had noted my file that I was just "price shopping and not a serious consumer." I am also a small business owner with a corporate contract with Orkin (that I did not mention during my initial phone call) and will be discontinuing service with them due to their poor customer service.

Originally I subscribed to this service in the month of August for an issue with carpenter ants. After calling Orkin out numerous times within the first two months, we noticed that we no longer saw any ants. Since we subscribed to a year long service, we expected to continue to get treatments. Unfortunately, this is when we found out how unreliable and unprofessional this company was. The tech that treated our house when we originally signed up left the company. After that a different technician would come out to spray without warning or a schedule and then I would be billed.

On March 12, 2016, we had to treat our home for bedbugs. We paid the $95 inspection fee, and the house was treated. We paid $1050 which included the $95 inspection fee. For 5 months now, we've had to deal with collection notices stating we owe $95. We contacted Orkin and spoke with several managers, and they said, "No need to pay - already paid in inspection." That was told to us by Ken **, Orkin Manager. We also spoke with Anthony **, and he said it would be taken care of and removed. He apologized for the inconvenience. Today, I received a collection notice from Revenue Group, which means Orkin Corp. sent our account to collections. I have all my receipts including the one that proves we paid the $95. I will be filing a complaint with the Better Business Bureau.

I am not sure if the poor customer service is a reflection of Orkin as a national brand or just the Raleigh office (I am in 27604 if there are multiple offices)... but wow. I was misled about their services/free inspection from the first call during the sales process. Their follow up protocol was not followed through on as well. I am in sales myself and if I misled or did not deliver on my promises and protocol with my own clients, I would not have any clients. Though the individual employees are nice when you speak with them, their processes leave a lot to be desired. Cancelling services and calling one of their competitors ASAP.

South Jersey Orkin... Called the Office to schedule another treatment for bed bugs and the Office manager had an extreme attitude as if I'm wasting their time. The bugs kept traveling from one room to the next. They said "next time you see them capture it and put the bugs in a ziplock bag." I did called the office to get another visit. Finally the rude office manager said that we cannot receive anymore treatments. I explained to her that my wife has metastatic breast cancer and on hospice care and I don't want her to live her final days being bit by bed bugs. She didn't show any sign of remorse over the phone and continue to say nothing they can do. I felt coming out of this like I was robbed because we didn't get needed help that 1200 paid for.

They came out to spray for carpet beetles, although not one of 3 visits covered the entire place (I only own a condo). They are still here! After first spray, guy comes back a week later to see if all clear. I tell him I have found at least 2 live ones just days ago. He says all is clear, sometimes a couple get away from spray. Continue to find more, so have second spray, then 3rd. No longer under contract. Couldn't have them back. And why would I since they don't know how to terminate them! The guy who came here didn't even seem educated on carpet beetles. He tells me the marks on your body come from their bites which they do as they lay eggs. NOTHING anywhere says they bite. The marks on your skin come just from skin contact with bugs!

I called in to speak to someone in customer service because no one had responded to my online inquiry. After the woman gave me the breakdown of services and the prices I asked her if this was a contractual agreement where we HAVE to have all 6 treatments or if after the first 2 we don't see any improvement can we cancel the next 4 treatments without penalty or hassle. She literally refused to give me a yes or no answer to my question and instead told me repeatedly if we didn't do all 6 treatments it would be a waste of our money and a waste of their time. So I clarified my question and still received the same answer. I told her if I can't have a clear explanation of what it is I am signing up for then I didn't want their services. I chose Orkin because I know they have been around for a long time but the customer service was beyond disappointing and very frustrating. I wouldn't recommend them to anyone.

I left another company that was not doing anything to control my German roach problem and Orkin manager Peggy came out and worked really hard to help me solve it. Both techs were friendly and helpful. I had a great experience and would recommend them. Thanks Orkin.

I requested pest control services for my home in San Antonio, TX. When I spoke with the representative on the phone, she quoted me one price of $77 and was very confident in the services that Orkin could provide. I specifically asked if this was the price I would be charged for the initial inspection and services. She stated "there would be no additional charge". Upon arrival, Alfred **, whose attitude and initial demeanor was very unpleasant, looked around the home in less than 5 minutes and determined that because of what he "perceived" to be an infestation the prices of the services would be an additional $50, bringing the total to $127.

My daughter moved into an apartment and ended up with a bed bug infestation. Orkin has been out 3 times now. The bugs are worse than ever. Management is trying to say they brought them with them. Orkin says they came from the bed. My Auntie had the bed for 7+ years. Not a bug on it. Have paper showing it had none all the time she had it. Do I need a lawyer? Is Orkin going to do their job? I could do better.

A year ago, when my termite inspection was due. I received a unscheduled visit by a Orkin person to do the inspection. The first time in 25 years my attic was inspected, I was informed that I had field mice. Next I was told that my crawl space needed a new moisture barrier. Orkin placed the original barrier in my crawl space and 4 automatic vents.

My husband and I moved into a new apartment 6 months ago. We found bed bugs had infested our bedroom and most likely our living room because they woke me up in the middle of the night and I went out to lay on the couch after hours of itching and scratching. I just didn't realize what was until we found them! So our apartment manager called Orkin. The Orkin Man came in to inspect. He said, "What do you think the problem is?" Very rude. I said, "Look down at the mattress, that's what the problem is." Oh, then he put on latex gloves, looked at the mattress, looked at the couch and said he'd report his findings to the manager. He came back to exterminate, we came home and found a bed bug crawling across the mattress! I called Orkin, they were very apologetic, however, it's a commercial account so our manager has to make the call. She just happened to be off for 3 days!

I have had Orkin for a year and all I have is 1000 less dollars and LOTS of ants. I swear they are feeding them. I was not home the first couple of times they came and was not aware they refused to go under my deck... which is about 3 feet off the ground. Well guess where the nest is... what happened to the commercial where they go anywhere including crawl spaces. This area is much larger, had my daughter in law not told me, I would not have known. They said, "Well it could be as far as 6 feet deep in the ground." If you know this, why don't you have a treatment for it?

They never call you back. Even when you try to pay them trying to schedule appointment they still don't call you back. Whoever is answering your phone they should fire. It's the worst company. I have it that way. It's like they don't want to have clients.

Excuses, excuses, excuses. That's all I hear. From the Orkin man who called this morning to say he wasn't coming to my 9 am appointment because "he had a virus". Listen to me. I was up until 2:30 am this morning and when my alarm rang at 7:30 am I wanted to, oh so desperately, shut that annoying buzzer off and go back to sleep. But I didn't. I got up, made my coffee, showered, got dressed AND put on my make-up so I wouldn't scare you to death when you showed up for our morning appointment. You were sick? Oh, poor baby. When I am sick, I still show up to work. And your excuse; PLEASE spare me. I have heard every excuse in the book from my students and your excuse was not even a little bit creative, you were too lazy to even put any effort into making up a good excuse.

I do not like Orkin because I gave them authorization to charge my debit card on July 1st for what I owed them for service. I was checking my bank account online and saw that they had already charged my card and caused my account to be overdrafted. I called their office and spoke with Rhonda who said it was her fault that she did it by mistake and did some sort of adjustment right after.

The building I live in has bed bugs, cockroaches and carpet beetles. Manager has done very little to do anything about these problems, Adam I believe. 72 units only 5-7 are even being treated. The Orkin employee came into my apartment. He was rude, impatient to me. "So you said you have bed bug." He did not even do an inspection, told me he could not spraying my apartment because it was not ready. It was in one of those mattress protectors of my box springs and mattress plus it was wrapped in 6 mil. plastic and duct tape. I showed him a homemade trap for bed bugs. He did not even know what the bed bugs were inside of it.

I paid for their service a year in advance. I am extremely dissatisfied with the results. At one time they said I didn't pay when I paid in advance. My lawn is nothing but weeds. I am not there for long periods of time and have to trust that they are doing their job. They obviously were not. I recommend that you do not consider them when choosing a company. My neighbors on either side do not have a treatment company and their lawns look much better than mine. Very disappointed in Cape Coral.

Had Orkin to get rid of German Cockroaches a few years back. It only 4-5 months on a monthly visits. He sprayed used bait traps to prevent the females from reproducing. After the 5 month they change our guy that did the treatments, and change our dates, trying to withdraw the money on a different date trying to overdraw my account. Now we called them back again. They set us up on a yearly plan. But this time it was every other month. The guy used a strong dose the first time. We called him back after a month. He sprayed only the areas that we said we seen them not the whole house. Pretty much pointless. The sprayed areas only drove them to other areas of the house.

It's only been a little over eight months now that I have had Orkin Pest control. I woke up in bed one night covered in blood. Didn't see what was tearing me up so bad. I went to the hospital because I couldn't breathe. I was black and blue all over. Found out bed bugs did this to me so I called three pest control companies. Orkin was who I wanted because of the man who is the manager, he said "Don't worry. I promise I'll get rid of them." As time went by things got worse. Those bugs killed my 13-year old siamese cat.

I saw the add for Orkin and thought we would give them a try. I called and was told by a pleasant young lady that I could sign up for one year of Orkin control for over $300 per year for one pest or over $500 per year for multiple pest. I said I wasn't interested in a year contract and just wanted someone to come out for just one time to look for a nest and over a solution. I was told an appointment for a service person to come out for an inspection was set up. So today that service person came out. This service man first off came in to the house and never took off his shoes (could be company policy) He then looked around the house while I explained what was going on.

Orkin - these are either total incompetents or crooks. I cannot begin to explain how seething with anger I am at this service run by crooks and liars. My elderly mom's very expensive facility is immaculately clean. I don't know how she got bedbugs. Orkin came and said the problem was contained after they did one treatment. They made it seem so easy. Within hours after they left my mother was bitten eight times, even worse than before they did their treatment. The Orkin had assured me the problem was easy and taken care of.

Last week I was told I had a huge bedbug infestation in my apartment. The evidence was from a situation I was in 4 years ago. This Representative was very hateful and argumentative with me. On Tuesday he came to see if things were ready for treatment. After inspecting the bedroom and living room he stated, "You don't need to do anything to the kitchen or bathroom." As he walked toward the door, he spotted an antique table near the bathroom door.

We had a yearly contract with Orkin to inspect and treat our home for carpenter ants since 2014. In June 2015, we reported seeing carpenter ants on our front porch. An Orkin tech came to our home and reported no ant activity and treated the perimeter of our home with pesticide. He continued to report no ant activity and treat the perimeter of our home with pesticide throughout 2015. Each time, we were charged $77.00, with a total cost of $385.00. On April 13 of this year, the Orkin tech again inspected our home and once again reported no activity for carpenter ants.

I had Orkin Pest Control for few years and they been doing treatments for roaches and ants. Every month I would have same treatments done same apartments as well so when I looked into the ant problem and found out what kind of ant we had, I asked Orkin tech as did he know what kind of ant we had and he had no clue. "So you are doing treatments but yet not sure for what?" When I told him that I had researched and told him that we had Pharaoh ants and that he been giving them wrong baits/which means when you do that this colony will split and spread like wildfire throughout your building. And that he been doing that for at least 3 years at my property So go figure how big of a problem this was.

I got a call from customer service to JUST get a quote. When she told me the prices and that I would be in a contract, the prices had already made me not want to go with them, but this was my first quote so I didn't know what my range would be, but I didn't really want to pay more than $30 (Guess I'm cheap). She asked "What do you think?" I told her "Well I'm not looking for a contract, and not sure if I can afford them." She asked what I could afford. Told her "idk beside I haven't quoted much yet." She told me then what the noncontract rate was, I laughed/giggled and said "no, that's crazy." She said "ok have a nice day" and hung up! I was about to tell her "no, I am looking more for $30." But after her hanging up on me, forget it, I'll never use them.

Tech showed up when I am not home. I signed a contract for one year and in that one year my gate has been linked and my dog that hates people will not let anyone in my backyard. So you do the math. I told them tech has to come when I am home to do service. Never happened. When I complained they did nothing about this. After year was up they still showed up to put bill in mailbox for service. My son that works at home told me he pulls up, goes directly to mailbox and leaves bill stating he has done service. Ripoff to the extreme...

I had some mouse problems in my house and I thought Orkin would be good (maybe because of their ads). But they didn't make any difference to the problem. I complained and asked to cancel the service but they charged me again for the next three months without my consent. I have email proof for the cancellation request. I also wrote and made several phone calls to cancel my service but they don't. Please be careful before signing up for service with them. They also will not come unless you sign up for 3 months. AND THEY HAVE DONE NOTHING TO SOLVE THE PROBLEM THAT I HIRED THEM TO FIX.

I had a real carpenter ant problem needing exterminating right away. I called Orkin. They made appt for me on Sat at 9:00. Great, accept, so I didn't call around any other exterminator figuring I was taken care of. Then I needed to change my appt for Fri. I am a single business owner, home owner, work every day. I called four times to get a response to my inquired appt change. They could not get through to the local Orkin people who supposedly I had an appt with on Sat. Never got a answer.

I had an ant problem when I moved into my house and called Orkin to take care of it. I paid for the original service and then follow-up every 60 days. They got rid of the larger ant problem, and although I still have some ants, I live in Florida so it's a never-ending battle. My issue is with their scheduling. I have told them I work 9-5 M-F so I need a tech to come Saturday so the interior can also be sprayed. I get random calls on a Wednesday saying they're at my house and since I'm not home they just sprayed the outside. The techs do not call beforehand to say they're coming the next day.

I called, spoke with a rep, like what I heard and signed a contract. Then the problems began. Our initial Orkin tech had been ok at first. His first time here we went over where we would see them and about how many. After he checked the house and treated, he stated that it should be taken care of in a short time and we shouldnt see any. Then he would come out and say he didnt see anything in certain areas so he didnt treat that area.

First of all when I called to set up my account with Orkin the operator told me that with their pest control they would treat for ants, spiders, roaches, fleas, rats, etc. Well I thought "hey sign me up." They came out on their first visit and did not do half of what they said they would do so I started questioning the tech and he started telling "oh we charge this much for this" and so on. Well I called the company back and was going to complain and the operator told me "you have to call such and such person at your local office."

We had issues with our 2 small dogs constantly having fleas so we called Orkin. We were told that they spray inside, outside and it's guaranteed. Well we still had fleas like they never even came so we called and they came back to spray again. Well we still had fleas again. They only put about a handful of pellets around the perimeter of our house. That was a waste of time. We then had enough and called to cancel within a month and were told that we signed a 1 yr contract. The paper guy had us sign saying he came out and sprayed was a contract that we didn't know or even informed by the guy. We called the main office and the girl was so rude that she told us we need to pay attention to what we sign. After all of this we still have fleas and still have to pay Orkin. I'll never ever recommend this company to anyone. They should be ashamed with this misleading tactic having people sign a yr contract and not make them aware of it.

This is honestly the worst company ever. I paid 137 bucks to have a guy come out to put traps down that do not work. I called them out a week later. They have me more traps that still do not work. They charge a ridiculous amount of money and do nothing to solve the issues. It hasn't been a full 30 days and I definitely want a refund so I can call a real professional.

We hired Orkin to treat termite at our house. Orkin subcontracted the job out to its contractors. The salesman who set up our order messed it up: they ordered to have the gas cut-off for the house and on the wrong date. So, Orkin said it would reimburse us for 2 night hotel stays and meals, which totaled to 355.00. 4 months have gone by and we have not received anything from Orkin. We have been calling Orkin office but no resolution. On top of that, our house got robbed, which we suspect that the contractors were involved. I highly discourage you from hiring Orkin. Stay away from Orkin at all cost.

Our home it was invaded by bedbugs. We called Nick ** of Orkin in Kansas City and ask for him to come out and investigate and verify if we had a bedbug problem. Nick **, bedbug inspector for Orkin in the Kansas City area came to our home and verified that we did have bedbugs in a bedroom in our basement that was occupied by our college age son. Nick ** "talked" me a 51 year old disabled woman and my disabled daughter through what was necessary to rid this house the bedbugs. He used scare tactics and attacked the reputation of other exterminator companies in the area. He had my daughter so scared that she convinced my husband her father that he needed to give this man $2000 and start throwing away everything except the large pieces of furniture in our home. I have sat and watched as everything that I had other than the main furniture in our home was thrown in the dumpster and hauled away.

Please if you are trying to hire someone for bed bug problem don't hire Orkin company. We called them, they send someone, and he keep searching and still can't found. I pulled box spring and I show him little tiny one there. I should called myself expert not him + he got us ridiculous price to treatment $2200 with no warranty. We called the manager, never respond to us. Thank God we didn't use them. If we did have to pay 100$ for something didn't found. I found it. We found good company more than half price cheaper and with warranty. They will come back to treat the house until the bugs gone. Please don't waste your money. They are not expert.

This is the worst company I ever had business with. I had an ongoing pest problem. I was paying every month and it's like after they sprayed it only got worst. This company is shady. I was informed by a friend of mine that works there that the management makes them water down the chemicals that they spray to save revenue and also they want them to only spray with the bottle spray and be limited. I didn't believe it and they are very aware of the problem I was having and when the tech came over this week with a can of spray and I kept telling him where to spray he sprayed a little here and there. He told me to keep the sink dry and not to clean with bleach for a week because that was going to bring the roaches out. Lol. I told him I have to disinfect everything because they haven't been able to take care of the problem.

They serviced my house 4 times. I still got bed bugs. I noticed bed bugs couple of days after the services. They claim to be experts, but they are not. I paid a lot of money but didn't get the result I was expecting. They will sell you the product claiming that they are experts, but they are not. Please take your business somewhere else. I will have to pay some other company more money to get rid of the bed bugs.

They were only supposed to come 2 times, then he came when I wasn't home and charged me $92 the same as if he did both inside and out. I called and explained it was winter and didn't need it. After arguing with a supervisor, he said he would cut it in half... Well you only did half the work so what does that do for me??!! The company is a joke. Go with a different one.

Called to schedule initial evaluation which was supposed to be Saturday Jan. 9th between noon and 2 pm. Not only did no one show up, but the CSR couldn't even reach the technician! Still waiting for a callback. Terminix here I come!

Orkin comes when I'm not home, and charges me for outside services I don't want or need and didn't hire them for. When they do come in, I've been told that I'm the problem because of my sex, and that I'm a nurse, and what's the big deal anyway. It's only rodents. I keep accurate documentation of who did and said what. They keep making excuses for not searching for entry points for 12 months now. And have no plan B, since nothing has worked thus far. My home and property is spotless. Board of health came and told me I am in compliance. Orkin is taking advantage of my situation for $$$.

I am not one to complain, however I am not happy with ORKIN Pest control. I called yesterday to see if they service RVs and the lady said yes, so I made an appointment between 4 and 6 pm tonight for the technician to do an evaluation of the termites I have in my RV, yes my RV. I called customer service around 5 pm and was informed that I was on the route of the technician. I didn't start to worry until 6 pm. Call customer service again and the service department was closed. I did not get a phone call from the technician as a professional courtesy and here it is 7:30 pm and still no phone call. I would not recommend ORKIN pest control to anyone.

Very poor service. I paid for one year service to prevent insects inside the townhouse. The service was to be done every other month. The first two services were good. Then they only serviced the outside. Not the inside, which was the primary reason I got their service. I had to call every time for the technician to come back and do the inside. When I call and talk with the technician, I get an attitude from them. This last time I called they told me that they would do it, but they did not. In my contract with them, I have one more service. I do not think they will honor it. I will never use their service again.

I am writing to rave on the service provided to my family from the Roanoke Virginia location. Erik, Shayne, (the other guy helping him), and especially Roy. I unknowingly brought home bed bugs from a hotel stay a few weeks ago. I found the first one the day before Thanksgiving. When I called, the sweet operator was very understanding and was able to understand me through my sobbing. She got me an appointment for that same day. Roy came out to the house, confirmed my problem and spent a great deal of time explaining to me what my options were. He answered all my questions and never acted as if he was hurry to go or simply just trying to sell me something. In the end, I felt like I really knew him and there were no more tears on my part!

Contrary to what their advertising leads you to believe, Orkin doesn't actually provide home "protection" from termites and termite damage. Based on my experience, they only come in and kill new termite infestations after they have done their damage. I purchased a home 4 years ago. Alabama requires a "wood infestation report" as part of the process of the sale of residential real estate. I contacted Orkin to conduct that inspection and then immediately put the home under contract with them after they declared it to be termite free. In my mind my home was now "safe" from termite damage.

I am very dissatisfied with the services in Lawton. I've paid for my initial services on October 6, 2015 and they haven't returned for the regular monthly service they promised. Now I get a bill stating my next visit won't be until the end of this month!!! It's like they've missed a whole months service. I am looking into contacting someone over this office in Lawton. If anyone has any ideas as to who I contact now, please let me know.

I have been a customer of Orkin for many years. I have 2 services with them. I have come to believe that Orkin has lost their customer focus. Lack of communication between their services and even within a single service. Selling products you don't need. Giving you incomplete or bad advice with the intent of selling. Misrepresentation and overall bad service. I can no longer recommend any Orkin service. I am in the process of writing up the details.

My name is Bobby **, and I am sending these comments on behalf of my deceased mother. For years, she had used Orkin's service, and was very pleased with their service. Starting about April/May of this year, she started getting weak and sickly, and entered the hospital. From then until her death on July 29th, she was either in the hospital or a senior care facility. On October 21st, I received, in the mail, a letter from a collection's agent about her account being delinquent. Being the executor of her estate and having power of attorney, I called the Odessa office to inquire when this service took place, and was told June 29, 2015.

My scheduled appointment time was for 10/20/2015 between the hours of 4:30 pm - 5:00 pm. When making the appointment, customer service representative was very helpful. Explained I worked and would NOT be home any earlier than 4:30 pm. He accommodated my schedule. Driving home to meet the inspector, 1 minute away from my residence at 4:31 pm, I received a cell phone call from the inspector asking me if I was home. I explained, "I am ONE minute away from my residence". The Inspector stated my appointment time was between 4:30 pm - 5:00 pm. I replied, "it's 4:31 pm! I'm now 30 seconds away (on my residential street). He stated, "The appointment was at 4:30 pm. You're late!" He discontinued the phone call. I pulled into my driveway at 4:32 pm - I got out of my vehicle to a very angry person (inspector) where I was met at the front of my house.

I cancelled my service with Orkin in Aug 2015 since I was selling my single family home moving into a townhome this month. I decided to restart my service when the tech came out by the way whom was very pleasant and I were talking, I informed him that I had service with them at my previous home. He stated since it was less than 60 days I should not have to pay a start up fee, well come to find out that was wrong. I did agree to have the service restarted, however I could not understand why I could not just pay the monthly amount since I was not a new customer. When Maral from the Orlando Branch called me to pay for the service I asked why was I paying an initial start up fee. She stated because I called the national number in Georgia, that is why if I had called them they could have did something for me, that did not make any sense to me so I became very upset because I was receiving BS excuses.

I paid for Orkin to come out and rid my house of roaches. They came out on 9/4/15 did inspection, put down glue traps, said they would be back in 7 to 10 days. Have not come back for the roaches but they did send out termite control. We don't have termites.

My house came with a bond from Orkin that provided insurance against termites. The time of original application was 18 years ago, but now the yearly renewal rate is so costly it's unaffordable. I pay hundreds of dollars for them to walk once around the house once a year. I spoke to them about their high costs and how their yearly increases were always way above the cost of living index. No response. A neighbor of mine called Orkin and received a reduced rate for his service. When I asked Orkin for a reduction, I received a negative response. As a conscientious consumer and handyman, I do not need a big company exploiting its services, however, I did not want to lose my bond. I plan to seek out a local, smaller company that wants to provide fair service at a decent price.

I have been a customer of Orkin in Fort Pierce for 43 years. I requested assistance from my wonderful service technician with a bee hive that was attaching to my home as I have done twice before over the years. I was called by a service manager and was told bees were excluded from my contract. I told him there was no contract or signed agreement as I had been with the company before such things were required. He told me I was mistaken. I told him to research it. I asked for the same service I had received historically.

Apparently we brought back some bed bugs from a Best Western Hotel in Sacramento region and contacted ORKIN after they had cleaned the house of the people in Gilroy, CA we stayed with at that same hotel. They seemed quite expensive, but we were desperate and did not get a second quote. $3,150.00 to heat the whole house to 140 degrees after we had to remove anything that would have melted, food, candles, paintings etc. We also had to remove the electricity plate covers on all switches, plugs. And pull all wooden furniture away from the walls. The house was still too hot 10 hours later. We were NOT advised to pull apart our antique 1836 double bed, that we are now told to do even though it was sprayed after the heating of the house, there was insufficient treatment to get to the core of the wooden bed and we appear to have suffered hibernation or recurrence of these bed bugs after several months in action.

I hired Orkin to eliminate a bad rat infestation in my new home. After two months I was told it would take several more months to remove the rats. They told me they had set 16 traps. They also said that my attic was rat-free and that no traps would be set in it. They were in turn delaying the insulation company from replacing all crawl space insulation because of the rat damage. After over 2 months I cancelled my service with Orkin because they just were not getting the job done and I hired another much more reputable pest company. When the new pest company came in and thoroughly inspected everything including attic, they found major holes like what they called "rat freeways" that Orkin had totally ignored. The new company had to dig down at least 10 more inches and fill each hole with five - 50 lb bags of concrete.

Orkin Inspector, Sandra **, was called within the three days to report of how dissatisfied I was with their service. I was shown deceptive pictures of what the service would look like under the house for control of the termites. I called four more times. I got a response when I faxed the Orkin company in Texas. They immediately called and told me that they would fax the information to Georgia company. I received a threatening letter, and the manager sent out their representatives (without my okay) to have me sign a payment booklet which I refused. Please help me with this.

Specialist Fernando ** provided spraying service on September 29 at 8:30 AM. Because there were some tiny roaches and egg droppings inside cupboards and behind toaster oven on the counter, he suggested to return on Saturday, October 3 at 8:30 AM provided cupboards and other cabinets are emptied. I hired an individual to empty cupboards and cabinets and clean them prior to the specialist arrival. I called Fernando on his cell phone at 9:37 AM but did not respond. He left a voice message at 9:56 AM. The specialist did not arrived until 10:15 AM and said that he has only 3 minutes to stay and because not all cabinets were emptied, he will have to re-schedule. I got upset because everything was prepared for his arrival and yet he said he will do the treatment next Saturday.

I called and cancelled my contract with them and after this even talking to the office and the guy who does the work. They came out a week and a half later and did it anyway and then charge me. The last two times they were out they never even came into the house because nobody was there because they did not call.

The customer service contact that answers the phone for the Jenison, Michigan Orkin office was not able to answer my questions regarding the type of chemicals used when treating bed bugs and a ball park quote of the fees. She refused to give me any fees or any chemicals used. She only wanted my name, phone number and address and wanted to set up an appointment. I told her to call me when they were able to answer my questions. I am not about to give Orkin a blank check. Very inadequate customer service contact.

I live in a house that was built a LONG time ago and had a BUNCH of scorpions. So we hired Orkin and we were getting even more! My 2 year old was about to get in the bath but there was 2 adult black scorpions on the shower curtain and she almost got stung! I called Orkin and they were giving so many excuses about how it’s "not their fault" so I am done with Orkin and I do NOT recommend Orkin.

I signed a contract with Orkin for 1 year of service. Still had spiders the whole year but was feeling kind of "stuck" in this contract so I finished out my year with them, the month after my contract was up the service man called and asked if he could come by and spray, I told him no - that I did not need service any longer. The next day I come home with a note on my door that said he came by and sprayed the outside of my house! Now I am being harassed by Orkin wanting me to pay for the service that I did NOT want! They told me that they automatically put you back into a monthly contract when your 1 year is up unless you write a formal letter which was never stated to me and a good time to say so would have been when I told them I no longer needed service. So looks like they tell their employees to force themselves on your property so they can continue to charge you for services you do not want.

I have had Orkin since 2012. I never had a problem until the one time Orkin came by and my gates were locked and I had asked that they come back out to no response. I was then charged $93.00 without service. I called to speak with a mgr. and no response. However, 2 weeks later the Orkin Rep came out to apologize for the misunderstanding with the billing. I told her (Orkin Rep) that I no longer needed in home pest control. However, she spoke to me about my lawn. I would be willing to try lawn pest control. So she signed me up at the end of July 2015 with my credit card information and was to be set up like I had before with automatic payments from my Chase credit card. So a week later Orkin Lawn showed up and sprayed my lawn. He left me with an invoice marked PAID.

I have a dangerous ground wasp problems. I explained on the phone, "They have stung my dogs and it is an emergency situation." We can go out our backdoor and there are 1000s of wasp. Scary. The lady said, "They will call you soon." 2 hours later I called back and a different lady said "So sorry it can take 24-48 hours." It's been over that and if or when they do decide to call, they will not have my business. Poor customer service. You would think If you want to run a business and actually stay in business you would actually work. Looking at a lot of the reviews. It seems pretty common practice. DON'T EVEN WASTE YOUR TIME. I wish I would have looked at reviews prior to wasting my time.

Two weeks ago I was quoted a special price of $77 for initial pest treatment. I made an appointment which I had to cancel because I was ill. Later that afternoon the Orkin man called to say that he was on the way. Obviously no communication! So I rescheduled. Got a message from the Orkin man the day before the initial service, to call him. I called and left several messages throughout the day. No return call. Called the corporate number only to be told that they're sorry, that Orkin doesn't do business that way, that they're sure he'll call me back. No call back. The day he was supposed to show up was a no-call, no-show.

The ad says, "Same day service." However, the manager tells me, "That is only for new customers." Well, isn't that swell? I live in West Wichita and I can only get one person to service the contract. I told the manager I would like to have another person service my home and he tells me she is the only one that is assigned to my zip code. I tell him I have to call her 2 to 3 times to get her on the phone, then once I get her on the phone she says she can not come out until next week to service my home. Poor scheduling and terrible communication. I expected a lot more from Orkin.

Had Orkin come to my home for bed bugs. Paid over $1700 for them to start treatment. Had to contact them the day of treatment as they did not supply ALL of the proper instruments to assist with treatment (i.e: Mattress covers). I was forced to sign a contract to pay $160.00 for every other month for additional service stating that this must be done due to the type of pest. First additional treatment the service tech was at my home for approx. 20 min and doctored the service report stating he was there an hour!! I have been calling for 4 days to speak with the office manager no return call back YET! It says that they get rid of your problem guarantee 100%. They make it the customer's responsibility in order for that to be possible by making sign a contract. ALL THEY WANT IS MONEY AND MAKE YOU SIGN A CONTRACT!! Very dissatisfied.

I phoned Orkin at 8 a.m., from an ad promising same day service if called before 2 p.m., and after their explaining the process, and my providing a credit card for payment, I was promised a return call within 24 hours to set up service. Next day I called again to find out why no one had contacted me to set up service and the very polite sales individual placed me on hold and connected me with the service provider, who promptly informed me that it would be 4 weeks before they could come. We are dealing with an infestation of some sort of flying ants, IN OUR HOME, and are expected to just live with it for the next month. I found them to be dishonest and unreliable!!

Started calling the local branch on Aug 17th, we have rats in our garage and around chicken coop. The gal promised me a tech would call to set up. No call. Called almost daily for a week, always the same story, and sometimes they didn't answer the phone, so left messages. Sometimes I was trunked over to their corporate office which I thought great, they will light a fire under their arses. Not so. When my 5-year-old grandson got bit, that was the last straw, went right to corporate. They assured me over and over they would be out, but no calls, no show. Finally I found a local company, and the guy was out within 24 hours, set traps and baits and would be by either every day or every other. I BELIEVE HIM!

The technician who comes here today was so rush, rush to go out of the door! Did not even check for the holes in the house, didn't really go around and just for a couple of min. I believe, he rushed out to the door for goodbye! We are NOT really happy with technicians who comes and visit here and I stopped the service at this time and will NEVER ever call them for any service bec. it is not worth it! DOESN'T DO ANY GOOD JOB AT ALL!

I had Orkin Pest control for over 6 months to treat Indian moths. When hired they promised me that moths will be gone in 3 application for sure. We are still suffering from them. Orkin technician came in treated the house several time, but no use. They brought the supervisor also but still same result.

Called to set up apt to spray the house. Told the technician would be here between 2-4. At about 12:00 he calls and says he cannot make it. He will not be in the area until next week. On their website, for my area, they say they will spray in the same day. This is obviously not true. Called them back and after several transfers I found out Georgia office schedules the appointments and they do not even know the technicians availability.

I have tried to get an answer about reinstating my house termite protection. (I moved and the house is empty and I the normal reminder was not forwarded.) I have been waiting for word from the Orkin office at 609 Mercury Street since 6 July as to whether or not this protection can be reinstated. I was required to provide a credit card number in advance. (The account has not yet been charged.) The customer service response time is the worst that I have ever encountered.

I call Orkin on Thursday about a bee problem I was having. I felt I was on a sales call not a customer service call. He talk all my info and said someone would call me soon to set up an appointment. It's now Sunday. No call or any other communication. The part that makes me angry is I told them how bad the bee problem was and we couldn't use our front door and the man on the phone said there would could be someone out pretty quickly after they set up the call back but never heard from anyone.

The Orkin representative told me that there was a 90 day same as cash payment plan I could sign up for. I did this, thinking that if I paid off the total balance in 90 days, then I would not pay any interest. Well, the fine print on the paperwork said that I needed to pay off before the first payment became due. I ended up paying off within 90 days and paying $135 in interest. I probably will never use their service again since I feel like I was lied to, or that the Orkin representative didn't know what they were talking about. Either way, don't sign up for 90 days same as cash.

My home in Hilliard, Fl has not been sprayed in over 6 months. Yet they continue to deduct $77 for work that has never been done and they do NOT issue me a refund. My husband and I bought a home in South Florida and asked Orkin to transfer our account to the Ft Myers office. But the idiot that works in JAX said she didn't know how to do that. So after telling the idiot I was going to call the local TV station and tell them what problems I have been having she performed magic and got the manager on the phone. I thought, Great! How wrong - that idiot didn't do anything either. Another month and I have been charged another $77. Idiots, idiots! Jacksonville do not use ORKIN!!!

Worst service. Please think before hiring. I lost so much money with this company and they didn't get rid off my pest. They had made me so stressed.

The Orkin termite inspector told us that we had mice droppings in our crawl space that required extermination. We had never seen any signs of mice in the 10+ years that we have lived in our house. But because we do not go into the crawl space and he was an Orkin employee, we believed him. He scheduled a treatment by the Orkin pest control exterminator for three days later. For those three days we were FREAKED OUT by the thought that we had mice in our house.

I met the Orkin guy Kolby at the residence my family and I are moving into. We saw some roaches and before moving into the home we wanted it treated. WE DON'T DO BUGS... Considering my appt wasn't until 4 pm that afternoon, he called at 8:30 am and said this was the only time available. He had to come so I rushed there to meet him. He already had the outside done and was sitting in his truck. The receipt was already wrote out. I gave him a hundred dollar bill and he never fixed it on the receipt. I thought he just forgot and it was an honest mistake because when I gave him the 100 dollars he told me that he didn't have change but he'd apply it to my next bill. Well that was Saturday morning.

Rat in the attic. Orkin came out numerous times put sticky sheet out, then said they saw no activity (even tho we could hear it at night). When we told them it sounded like a large woods rat our tech told us to call a local local wildlife trapper. We caught it ourselves and it was a rat. We used a metal cage trap. Now we have a ground hornet problem. Orkin says it's a honey bee problem and to call a local beekeeper. It's obvious these are not honeybees but some kind of hornet. He did give us a "sister company" number to call that deals with bees and wasps... 1-800-Trutech... please call it and see what type of company you get. I'm done with Orkin!

Interested in getting a price for maintenance of my house, this jerk shows up. First words out his mouth were "oh you're a Yankee, do you have rats?" (in N.C.) then proceeds to check (there are no issues, just want maintenance) inside and out of our house, making rude comments along the way. My husband arrives home and he gets nasty with him telling him it's 1200.00 FOR a contract, and we say "it's too expensive". He gets mouthy again, ask him to leave, and he's yelling at me that he is putting me on Orkin's bad customer list and don't ever call Orkin or else!!! Don't worry we won't.

Jan.22 - came home to find bill in my door/indoor/outdoor service. Manager said tech was there, sprayed outdoor, 3 feet of snow, freezing temp - made me question this. I need to pay $132 anyway. He said I signed contract. On Apr 20th this farce was repeated (I was in Hawaii on that date). Tech said he talked to me and I requested service. Help me please.

I contacted Orkin to deal with carpenter bees in the fascia of my house... of course I couldn't get service without agreeing to a 1 year service contract, with an initial outlay of $265. They came, they sprayed, the bees remained. The spray did absolutely nothing! I complained to the manager & canceled my contract... although he agreed to refund my $265, this of course didn't happen. I will never use Orkin ever again... I'm sure I could get better results with a $4.00 can of bug spray!

We ordered Orkin Service when we found that a new roommate was allergic to fleas. Another roommate had snuck 2 puppies in on us. "Sigh" welcome to subleasing. Anyway the person that showed up was a woman who was short and not very friendly considering there was a fee of 200 dollars to start. Then a return visit was scheduled, never showed up. A supervisor called me after I complained, said "I'll drop by tonight". Never showed up. While their service is worthy their customer service has a lot to be desired.

We hired Orkin to come to our home to take care of a pest problem that we have and they came out and did our paperwork and all. And set us up for a one-year contract to come spray and take care of the problem. We had them come out for 3 to 4 visits and then were told that they could no longer service us due to corporate saying that they could not drive up to our home. We are left with more of a problem now than there was before they came and they refused to finish out service.

I have had Orkin Pest Control for over 25 years. I renew my contract every year. They come out often to check for termites and they always report no findings. THEY HAD NEVER CHECKED THE ATTIC. I had to call them out due to an infestation of termite that were flying all over the interior of my house just to discover that now I have severe structural damage in my attic. 20 colonies of termites were active in the attic when they came out to treat my home. But now they do not want to be held responsible for the damage. BEWARE OF ORKIN. THEY DO MORE DAMAGE THAN HELP. Hulett is my next pest control company from now on.

I had a problem with groundhogs in my yard. Called Orkin and was told they had to contact my local supervisor... was told he would call me back. 4 days later, no call... I guess that tells me enough to know about their organization. Will try another... bye, Orkin.

Had one treatment for ants. Ants came back in three days. I called Orkin and was told that it takes 5-6 days. We went to Seattle and when we returned 9 days later, there were more ants everywhere, on the counter tops, the cupboard and in the sinks and all over the floor. I called the 800 number given and asked to cancel my contract. He stated that we had not given us enough. He reluctantly agreed to cancel our contract. I asked him about the payment for the initial failed service and he stated again we did not give him a chance... I told him we were going to cancel the payment and he stated "Okay I will get this contract cancelled."

It was a very bad idea to invite these people to my house while home alone. This huge man shows up to my nice neighborhood home trying to sell me anything under the sun, then when I questioned his prices and said I need to review his quotes with my husband, Scott ** the inspector got very nasty with me. I was afraid since I was home alone, this huge man yelling at me why I wasted his time. Omg. Very very bad, rude, and nasty. PLEASE DO NOT BUY SERVICES FROM THIS COMPANY.

Called Orkin after seeing an advertisement for my area. I did not hire them for service because they wanted $300.00 by phone before even coming to my home and treating the property. Then it would costs another $143.00 for a follow-up visit. Then she said another $200 and change for the 3rd visit for home outside treatments. This was per the contract for six visits, with these costs associated with the first three visits. They ran an add saying my area was discounted and the woman has no knowledge of it. How is a company asking for nearly $600 dollars for three visits? For $300 upfront they better be willing to see why because they have the Orkin man on television? I say buyer be aware and call around your local exterminating companies to avoid being ripped off by Orkin. An average service contract is like $99 and $29.00 per month and will come out as often as needed.

ORKIN SPRAYED OUTDOORS FOR ANTS. AND KILLED 3 OF MY CATS! They told me to get all the cats inside, and not let them out for 1 hour, 2 at the most, and I waited 5 hours. Once they got out, they were ok for 6-7 hours, then started seizing. So I rushed them to the vet where they had to administer an IV fluids, anti-seizure medication, Valium, nausea medicine, and a sedative to each of my 3 babies I had since they were NEWBORN kittens. It had cost me over $3,549.73 at the vet's office. I'm in the process of suing them for all vet bills, and negligence.

I called to schedule an appointment, was told because I had gophers someone would have to give me a quote and I would get a call back. After a 1 1/2 weeks, I called Orkin back and they rushed someone over. After receiving and accepting the quote, I scheduled an appointment for July 3rd, after specifically asking if Orkin would be open that day. I was assured they would be. Around 11:00 AM on July 3rd after receiving no word from Orkin I began calling to find out when the technician would arrive, only to find out Orkin was closed that day. On the following Monday, July 6, I received a call from the office apologizing for scheduling my appointment that day and offering to make amends. I scheduled an after hours appointment for July 6th at 6:00. At 7:00 after several angry phone calls, I received word the technician was finally en route. I have decided to allow them to complete the treatment, but will be using a competitor in the future.

Purchased service for termites 10 months ago. There has been no follow up. Only a bill for another inspection. Cannot get a call back from the Orkin people in Colorado Springs. Very poor follow up service.

We scheduled an appointment for an initial consult because we think we have termites. We waited 5 days for the appointment. They gave us a time frame that the inspector would come and earliest was a Saturday between 0800 and 1000. Our family woke up early to ensure we were here and prepared for the appointment. The inspector never showed nor did we receive a call letting us know that he was not coming. We had to call the 1-877 number which had to call the local office to find out that they were not coming and we would have to reschedule. This behavior is extremely unprofessional and apparently this office has no understanding of the concept of customer service. We will never do business with ORKIN of Leonardtown MD.

They were supposed to come out Thursday between 5-7. I called at 5:45 as no one there yet and knew they closed office at 6. The person who answered said they put in wrong date in error coming tomorrow instead. Ask for manager as I was upset that I took the night off from work. Manager ** very rude and condescending saying he didn't ask me to take the night off. He was very argumentative and didn't have any customer service skills whatsoever. He continued to defend himself and hung up on me right at 6pm.

I contacted Orkin customer service to inquire about service. The friendly customer service rep explained to me everything they would do in the first service and the initial services thereafter. The tech came to do the service and I found out it was his last day on the job, and his performance reflected it. Only 1 thing was done that the customer service rep told me would be. So I called to complain to the service manager and he apologizes and said he wanted to make it right and he would send someone out. After almost a month of phone tag/non returned phone calls someone called me back and wanted to arrange service. I took a days off work for someone to call and say they weren't in the area. We would have to reschedule.

I am a renter for three years at my current apartment. We have had the same Orkin person the entire time. I have two cats. The past year or so I began to noticed my cats had an issue with vomiting often enough that I noticed a pattern. I took them to the Vet to make sure they were not sick. The Vet and I discussed the possible causes. (Stress, type of food, etc.) I changed their diet and monitored them for stress related issues. Things got better for a few months. After the Orkin extermination they were vomiting again. I really did not relate it to Orkin being the cause until I became ill myself. At that time I notified the landlord with my concerns. I simply asked if there was an alternative to spraying liquid toxins all over the house and that I was will to help pay for it.

After having the local office manager come to our house, he crawled under the house and came back with what amounted to a sales call. We agreed that his guys would come out and redo the poly sheeting under the house to help with the moisture situation. His team showed up the next week and spent two days stripping the old poly and doing a wrap-up to the vents.

After dealing with the Lincoln, and sometimes Union Branch a few times to schedule an appointment, we decided on June 19th. Even after having a date established, I received a phone call from a man telling me that he would be there the next day. I told him that I was confused because I thought they were coming on June 19th. He said he would find out what was going on and call me back. He never did call me back. So, on the 18th, I called Orkin to make sure they were coming and everything was a go! They were doing termite treatment on our lake house which is an hour from our house. Not only did I drive out there on the 18th to get everything ready for the person because I could not be there first thing in the morning, but I also drove out there on the 19th to meet with them.

I called Orkin for the termite at my home. The sales person inspected and suggested the injection treatment they offer instead of the tent. But 2 former employees from Orkin had advised me not to do the treatment, but to do the tent, because the wood injection treatment is not accurate. I explained to my husband and the salesperson about the advice I was given. And the salesperson said that he guaranteed the termite treatment would work and that I was mislead about the treatment Orkin offered. I did not want the wood treatment but the salesperson convinced my husband that I was wrong and the best thing was the wood treatment. My husband fell for his lies and we ended up paying $1200.00 for the treatment that never worked.

I too called for an estimate; the next day I received 5 calls from different people offering "discounts" even though it was the same price I was quoted the first time. I scheduled an appointment for Friday afternoon. I was given a two-hour window, but no one ever showed up or called. Now it's too late to get someone reliable over her until next week. Thanks a lot jerks!

After over a month of trying to contact for service that I already paid for, I still have termites. There seems to be no accountability in this organization. Phone calls are not answered or returned. There is always an excuse!

I had set an appointment for Orkin to come to my house and get rid of a pest problem that I have been having. On the day that they were supposed to come to the house, around the hours of 10 through 12, they never showed. And around the time of 2 in the afternoon, the guy who was supposed to come to the house calls me and says that he was delayed with another client, and seeing if it was okay to come out to the house or to be rescheduled. What made me angry was that he could have called saying that he would be a little late or was tied up with a job and couldn't do it that day. And you call the local office no one answers the phone and you are just sent to an answering machine.

The tech left a lot of messes. They leave sticky pads forever. The pads are never checked. The pads are replaced only if I complained. The last spray left a huge amount of white solution all over my hard wood floors. I complained and the office person said “Okay we will not spray for bugs in your house.” The conversation was pointless. They did not care if I was happy with the service or not.

I called Orkin back in Sept. 2014 due to a flea infestation being rescheduled twice. I should have known to move on and find another company. It's now June and I am still having issues with Orkin... I can't get them to return calls or show up when scheduled and if they do show up they are in and out so fast that there is no way they could have treated my house, as is evident in the ant infestation I now have. They claim they will come back if you see pests between visits... good luck with that, or even a call back acknowledging you.

I asked Orkin to come to my home to do an inspection. They relied on my input as to where to set traps. They didn't want to go in the crawl space below or the attic to inspect. After 20 minutes and 8 glue traps for mice and spraying the exterior of home, they billed $275. Worst is I called to complain to the headquarters and Hayward, CA office, both promised that I would talk to the manager but I have yet to receive a call. Orkin is an awful business that takes advantage of customers. Never again will I call.

I have been a customer for over 20 years and they cannot even return a phone call. I got a new property and waited over a week before I finally called find they had no record of the new contract. They quoted me three different prices. One from the tech, one from the office, and one on the contract. The service person was late. I have even had them go the wrong house. They charge you for service that you have not had yet. There seems to be no communication between the office staff and the service reps. I ask them to call me one to two days before service and they never do. I cannot recommend them.

Paid $1,280 for treatment. Was told it would be re-treated every year. Paid $208.00 for an inspection only. No re-treatment unless they find evidence of termites. Next time I'll try Terminix or Western, at least they don't misrepresent what they say. I don't want or trust Orkin anymore. Sorry I wasted $208.00.

My 88 year old mother called Orkin and was quoted a price of $148 to spray a very modest size home for ants. The Orkin service man arrived at the house and said the price would be $350. A total bait and switch on an elderly person. Very disgusting. I called the Orkin office to complain. They said that should never had happened, but there was nothing they could (or would) do about it. What was left unsaid is that I'm sure this happens all the time. Preying on the elderly is a revolting business practice - no doubt that had she agreed to pay the $350, they would have tried to bleed every last penny from her.

Orkin out of Hingham MA hired a complete creep by the name of **. He was fired from his previous pest control job for getting caught on home cameras going through a couple's bedroom: going through the women's underwear drawer, jewelry box, and closets. He was reported by other customers but being on camera took the cake and he was fired. So Orkin hires him. He has restraining orders on him for being a stalker and pretty much creep. Be careful who you let in your house - big companies like this don't care. My friend even called and reported him to the branch manager and he said everyone deserves second chances. Not when it's someone who is a complete creep going into family homes. It's wrong - don't hire Orkin!!

I called and made a appointment for someone to come and give me a estimate on getting rid of some lady bugs and stink bugs I see on my porch. I was given a appointment time of between the hours of 8-12pm on a Friday, no one ever showed up! I sat here all day waiting for someone to even call and explain why and got nothing. Thanks a lot Orkin...

Cancelled first appointment, waited 4 hours on second appointment day. Called told he wouldn't be in my area, let's reschedule. After getting very upset rescheduled for later in afternoon. Tech arrived walked through house with my husband. Explaining all about the spread of bugs and how difficult it is to get rid of them. I had already read all of that on Texas A&M's site. Tech told my husband we didn't appear to have them that bad. He walked around my house and looked at the floor. Told my husband he would need to call his boss. Went to his truck, came back in and told my husband it would probably be over $1000.00 for 3 rooms. What a waste of my morning waiting. I will continue to deal with my small infestation on my own. You have to be very diligent and watchful. I will beat this on my own. No thanks to Orkin. Tech was unprofessional and lackluster.

I got into some chiggers this past weekend and started noticing severe blistering of the skin. I went to the doctor even though everyone said it was chiggers & it would feel awful, but go away in time. The doctor I saw said it looked more like bedbugs to him, so I inspected my home & found no signs of those nasty little critters. The next morning, I thought I saw something on my box spring, so I called Orkin to take a look. They were helpful on the phone and were able to come out same day. Two guys came in within the time window they had given me. They inspected my home, and said they had seen it too, playing off my fears and gave me a quote of over $1000 for just my side of my duplex. I tore my house apart, cleaning and washing everything, driving myself crazy.

We just this recently contracted with Orkin for rodent control. We knew we had an infestation. Treatment usually includes killing the rats and building them out. Orkin was supposed to replace our crawl space vents (which needed replacing anyway), install flashing at certain points along the roof (a small infestation in attic), and close up any small openings. Except for the flashing, they followed through. The first inspector said there were two large openings in the "builders gaps." When they came to do the work, the technician responsible for that repair could not see a problem. After the tech and his supervisor (the first inspector) discussed it they said someone over the supervisor would come the next day and inspect.

We are new homeowners. Not happy. ORKIN did termite inspection. Just bought house two months ago. Mud tubes in attic. Kick out holes in upstairs walls. Soils was treated before we bought the home. They are slow to arrive and give information. Said we are responsible for paying for tenting & treatment plus repairs. I'm in tears. Someone had to have known. No way did they just arrive!!!

I called just to know their prices. I was comparing prices. I call and they asked me for my name address and phone number. I provide them with all information asked.. The lady tells me that someone will call me within 2 hours because I didn't own the home and she needs to ask the manager if they can approve it. I was like Ummmm ok??? Anyway an hour later someone at my gate house from Orkin. I was like what the heck and they were blowing up my phone really bad... I did not let them in because I was reading all the reviews from them after I made that call. Thank the Lord!!

Recently, we had a roach scare. Had found four roaches in one week in a relatively tidy home. Certainly not a place you would expect pests to live. We panicked and after several horrifying internet searches, we bought raid and bait stations. After we found the final roach, we decided that we had had enough and couldn't risk a full blown infestation. We signed up online for a free consultation with Orkin, and were contacted promptly the next morning. After I told her we had found four roaches she told me we likely had two hundred more and should start treatment. She preyed on my fear and set us up for a yearly plan. Since we rent the home and are set to move out within the month, this seemed drastic, but I didn't question her. She was however, quite friendly, and answered my questions about the extermination procedure.

Paid Orkin to remove rodents from the attic in my house. They caught one rodent and told me they would reset traps for one more week. They came back 7 days later and said they are no more rodents in the house. They did a rodent dropping clean out for $700.00 dollars which I found out later from other pest control companies I was charged way too much for that service. ** at Orkin assured us the roof and all exterior wall are secure and nothing can enter the house. A month later my wife and I were mortified to hearing rodents chewing and running around in the attic again. I actually got on my roof and saw 3 entryways for rodents to enter our house. I called Orkin's manager ** at (3419 18th Ave S, St Petersburg, FL 33711) to send someone out to rectify this problem. We were totally misled.

I called for a price quote and told them I wanted to check with a few different places. They called me 9 times within 6 hours. I repeatedly told them I am not interested and to please update their notes to not call me again. They just keep calling!! I wish I would have never given them my number.

So far, I have had a great experience with Orkin. The sales rep was extremely helpful while setting up my appointment. The technician was on time, friendly, talkative, called before arrival, and was very thorough when explaining the treatment plan. Also, he took my pets into extreme consideration before treating my home. The best part is I no longer have spiders!

Background: I've been living in my current home for 2 years, most of that went along without seeing one roach. Unfortunately, about 5 months ago I saw one or 2 over the course of a week and flipped out. You should know before reading the rest of this review that I have an extreme roach phobia. Seeing one sends me into a near panic attack and I become a bundle of nerves for days after until I finally feel comfortable again.

I had wasps coming into my screen room and called Orkin. The man came out the same day and sprayed my screen room, telling me they would be gone within a week. He never saw one wasp or a nest. He just sprayed around edges of the screen room. Six days later there were 8 wasps in my screen room and the following day my friend was attacked by a swarm on my deck. It turned out the hive was in the frame of my bedroom door. He and I killed them using Ortho and Spectracide, a lot cheaper than the $276 I paid Orkin for nothing. When I said I had wasps in my screen room he should have checked the screen room roof which is my deck.

I discovered that a bird had built a nest in the bathroom exhaust vent of my downstairs bathroom. After watching YouTube videos of people removing birds nests from exhaust vents and dryer vents, I felt I should hire a professional. I performed a Google search and discovered that Orkin had a page on their website specifically about removing nests from exhaust vents. I clicked where it read, "tap to call." I encountered a helpful person on the other end of the phone that told me I would receive a call from a tech on Monday. Monday came and by 4:45 pm, I had to call them again. I encountered a different person this time that said she didn't know why no one contacted me and someone would contact me Tuesday.

Had Orkin treat my house last year, and went for the 90 days as same as cash option. Sent in payments on a monthly schedule and after the 3rd, they simply stopped sending anything. Fast forward to now, I get a collections bill. And now they have added $155 'interest' charge. Meanwhile they were happy to cash the check for the annual $300 fee for inspection and upkeep (that bill was sent 2 months ago). No indication that I owed anything else. No communication until they build up some 'interest' charges and then they simply exhort it from you. These guys are running a SHAM on customers and they just lost one. Orkin is TERRIBLE. DO NOT USE ORKIN unless you want to be treated like a second class citizen.

Too bad services! Not any call before and comes your home, nobody rings doorbell then dropped service invoice into your mailbox and charges your money. When you called the company many times and asked why, they told you "serviced outside of house." It is really ridiculous. They were serviced on sidewalk and street for Silverfish. I have a house in the city of San Francisco.

I should have researched Orkin better before making my choice to be my (pest control) professionals. My complaint however is not related to pests. My complaint is about their billing and verbal communication skills. The techs I have encountered seem have a lack of documentation and are there to spray. Because of this I recently cancelled my service with a tech because I was moving. Now 2 months later I get a message my account is past due. Come to find out the tech made no notes about it. Now I am trying to defend my request of 2 months ago. Instead of helping they choose to make me provide a tech name and date of service. They left it up to me to provide all info and did not offer to look back at their records. How rude. Certainly not a customer friendly business. I will pay it and move on. Rest assure I will never recommend them. Word of mouth advertise, builds business and destroys them as well. Good luck to the Orkin Co.

The Orkin sales rep was nice and knew about the Orkins termites. The attic need some insulation, however he was trying to oversell, meaning, he measured and said I should have an r value of 49, but mine was only rated at an r 10. Now my crawl space does have a serious issue with ground water after and does have an improperly installed sump pump and no drain line at the footers. On this he was tee totally incompetent.

I called again for a quote for removal of a field mouse that had gotten in my home. In the past, our had had scurried a similar field mouse right out the door, but this time I contacted Orkin because my daughter was quite disconcerted by seeing a mouse inside the house. I was greeted by a customer service rep over the phone who immediately launched into "This is the mouse breeding season and you have colonies of mice and you called the right place..." then put me on hold after asking my address in order to enter it into a database which gives them my square footage.

Orkin techs are rude and unreliable with poor communication skills. This week coming up makes three weeks of calls and scheduled appointments and my house still has not been exterminated :-(

Fair? Accurate? Honest? No grey areas? Me or Orkin? Their offer by their sales rep made them some money. Very misleading!! Up until this past summer I thought How thorough the company was in treating... What do you call a flea? A small bug with a bite? A critter that annoys humans and especially animals? Is it a PEST? NOT according to Orkin!! Now, w/ treatments per their schedule, don't you think some of the monies I was charged would take care of FLEAS? Was this info brought up by sales rep. My dogs are always near, thus He saw them. Oh my ant population has not ceased, either I use Tara liquid and get better results.

Orkin got hold of me, result from my complaint. They have come and sprayed my house again. I hope this will result in a end to cloth moths. It seems two employees did not follow through and that's why I did not get a result the first time I used Orkin. They told me they will do a follow up to the new spray done last week. I want to thank consumer affairs for their help with this problem and will let you know if the results are good this time.

About five weeks ago I had a very friendly inspector come to my home to check for bed bugs, which I knew I already had. I have a terrible allergic reaction to the bites and was desperate to get rid of these blood sucking pests. I had tried everything on the market that advertised to kill them. In a few short days they had developed an immunity to the poison and would come back worse than before. Just after Christmas I had scheduled them to come and heat my house to a 150 degree temperature for 30 hours. For this treatment I had to prepare my home and box up, sanitize, or throw away anything on the list they gave me. Day and night for ten days my family stressed over this preparation. When we come back our home was ever so cozy. It was a few days before the temperature came back to normal. This treatment worked, every bug in my home was dissolved, there wasn't a hint that we ever had bugs or spiders.

I received a bill from Orkin for service I had paid. They have changed their notifications of when service was provided. Before they would leave something at the house stating service was provided. Nothing is left now so if you are not home, you do not know if service was given or not but they send a bill. When I called Orkins they came out to re-service my house. Was told they now email customer. I provided my email address, still have not received emails but continue to get bills. Also had to have my house inspected three times for terminate since the first two Orkin personnel failed to enter information into their computer. I even showed the second and third inspector copies they left me. I have been an Orkin customer since 1988 but as of today, I have cancelled my service contract with them.

We had Orkin's dry zone and annual contract for the dry zone for a few years. Everything worked fine. Until we sold the property and tried to call their local office to terminate the contract and get a partial refund for an unused service (about 5 months out of a year). That's when the true nature of their business came out. Rudely the customer service in Murfreesboro, Tennessee said they would cancelled the service and NO REFUND!! "We don't give refund", she said. A three months went by, we received another bill. So I called and found out that they lied to me about canceling service. So I told the customer service to cancel it again. He told me that he could not do so because his computer had problems. I see they would not cancel it so they don't have to give customers refund.

Had hired Orkin to take care of mites/fleas. Always felt problems even after a few months of them coming in. At the end, I was out of town for quite some time, and called to indicate that I did not want the service at the appointment they wanted to set. They then called me back when I was out of town (did not get me on the phone), and said they would come by and Spray OUTSIDE of the apartment to fulfill their obligation (the "problem" was solely inside the apartment). When they billed me, I told them I said I didn't want the service when they first asked, and they came by without my approval. They then sent my bill to a collection agency (for a "service" they never delivered and I did not request). I would not recommend Orkin for anything. Complete "rip off".

I called Orkin with the impression they were the best. Wrong. I have noticed roaches. It has gotten out of hand. I looked for an exterminator as soon as I had the money available. First problem, I call the call center. We agreed on a monthly treatment plan for three months.

Said would spray outside but never did. The guy used foul language and acted like he had stick up his butt after he got our money. Real jerk. Use Clark pest control, great service.

I have had Orkin for more than a few years and last year they left me notice on my door that I did not have any activity and the annual inspection was complete. WOW... they had not even checked under the house! How do I know this? My crawl space is locked. So, I call them and they tell me that the inspector will return or call to do the inspection again. Now... I have already paid for service until 3/15/2015. So maybe, they think they can just do whatever they want because they already got paid. I called and canceled the service last year in June after the guy never made any attempt to do the right thing. Today, 5 JAN 2015... I receive an invoice/bill from Orkin for my annual service until 3/15/2016. I called again and canceled my service. WOW... no integrity at all for these guys. I have all the facts if anyone requests them.

I had a tech named James come to my door and stated "My name is James, I'm here for the evaluation." No handshake, no eye contact. I extended my hand and invited him in. While explaining where I've seen my problems at, he did not even want to hear it. He just said "Sign here and I will go over the procedure." He started getting annoyed when I asked him questions, so I told my 11-yr-old to go in the room because of the way he was talking to me. Then he said for me to find another pest company. When I called his office, the girl said that the general manager would call when he got off the phone. 2 hours later, he called telling me how good the tech is, and he wrote it off as the tech was having a bad day and hung up. My family already had everything out of the cabinets and from under the counters. All he had to do was his job.

I hired Orkin, and they have been here 3 times for treatment, but it doesn't seem to be working. The technician showed up this morning but he didn't do a very good job to my standards. He sprayed a little Orkin potion in the kitchen floor, never even opened a cabinet door. When I told him there was an ant problem he squirted some Maxforce ant killer in a lid and told me to set it where I saw the problem. I never saw him spray the bathroom and again he didn't open the cabinet under the sink. He never went to the 2nd bedroom. This has cost about $1,000 and after 3 services I still have problems. I suggest to buy your bug killer from a local store. I am not confident these people help the problem but Orkin people want that ol' mighty buck.

Sent a man with a torch for inspection and expect us to pay $100 for that. Very unprofessional. They are under the impression that their price is best which is so not true. Don't waste your valuable time behind this folks. They just don't know how to talk with customers over the phone especially the manager.

I pay Orkin 165 Clark Rd. E Berlin Ct 06023 (3 months) for service at my apartments. My tenant said the Orkins Technician have not been there for 3 months so I call and spoke to the manager ** and told him the problem. He would investigate and get back - he never did. I kept calling and ** told me not to worry – it’s all taken care of and I must not to pay for Sept, Oct, Nov. Technician ** credit the account and December and every time he said he is working on it. I call Mr. ** was very nice and he call ** 12/11/14 and he told him that owe nothing and he will e-mail a confirmation 12/11/14 by the end of the day. I have never received it. I am very unhappy with this company the way they handle business. My tenant apartment still have activity going on and the Technician said he would go. He did the first floor and never even go to the second and call and promise to go. The Tenant wait and he never show up.

I hired Orkin to get rid of mice. They told me a tech would be there the next day between 8-10am. I got up at 7:30am on my day off only to wait til 10:30am when I finally called Orkin and asked where the tech was. He finally rolls in while I'm on hold. The tech "Aaron" tells me everything he's going to do to get rid of the mice as well as insects. After signing into a year contract he did nothing but put a few traps in the basement and garage, which I had already been doing. So of course the next day I called to cancel the contract since I'm only given 3 days to terminate it. Without any questions the rep canceled it. Aaron came later that day unannounced, walked into my house, took some of the traps, went back to his truck, came back and said he was getting the rest and left through the back door without saying a word.

We saw a cockroach in our kitchen last week. The first pest control site that came up on the internet was Orkin. I wanted to make sure I contacted them immediately so the problem didn't get out of control. Where there is one cockroach, there are many. Orkin came out that night and said there were no signs or German cockroaches, only dead crickets downstairs. I had a picture of the cockroach and showed him. He said it was a "silverfish". That night, I saw one on my nightstand trying to take a sip of my water. I was in a panic and at this point it was my head that we might be infested.

We had called ORKIN 3 months ago for pest issue. They only come out when you contact them. I called to cancel their service today and was told I had to give a 30-day notice to cancel. Their tech refused to come back due to outside vent issue. We basically paid for nothing. 3 months of terrible service. And the staff at ORKIN is rude over phone and demanded we tell them why we are cancelling. NEVER AGAIN!! And if you do cancel they do NOT issue any type of cancellation notice or number. FYI.

I am 9 months pregnant and my fiancee and I started to realize we were starting to have a real roach problem. I looked up what roaches we had and saw that they could cause respiratory problems and can carry diseases, something you don't want around your first child, let alone a newborn. I call Orkin and they tell us they will be out the next day to take a look and spray. I was pleased to hear we could get help with this problem so quickly considering how soon our baby was coming. They were supposed to be here between 8 and 10. At 8 AM, I was up and ready to get the first treatment done on our house. 9:45 AM comes around and my fiancee and I and wondering where this exterminator is. 11 AM comes around and we call the company to complain and let them know we have plans and for them to just come out the next day. We let them know we were disappointed with their company's inability to even call and let us know they weren't coming.

I'm an employee of this company and I will tell you they will steal your money. I might as well come sit in your driveway for 15 minutes and you pay Orkin 48 dollars for a service you are probably not getting. I'm an employee at the Huntsville Alabama branch #112, branch manager **, pest control manager **. I've been told to lie, halfway do my job, even lie about my hiring process. I've been told to lie and fill out customers paper work saying that their services have been done but haven't. I haven't been fired but I feel this is immoral and wrong. It is the reason I'm posting and could possibly face legal action if my identity is revealed because of the paperwork I signed when hired. I was told in a meeting that it wasn't about the quality of service, it was about quantity of service. The more services ran, the bigger bonus checks these two ** get every month. I will be leaving this company because I don't want to steal people's money which is what these people are doing to you.

Contacted Orkin for pest control problem, made an appointment, waited 4 hours. Never showed up, never called back, very bad business.

We called Orkin to come out and treat our house for fleas. The saleswoman on the phone told me our first treatment for fleas would be $196 and any additional treatments would be $107. I agreed to have them come out the next morning. When the technician arrived, he told me that the call agent was misinformed and it was a substantial higher cost for the treatment. On top of that, we would have to sign a 12-month contract for Orkin to come out every other month to treat fleas. After we had taken the day off from work, put our dogs into a dog day care, we find out Orkin is going to charge us more than they had stated over the phone. I recommend getting a written contract before starting with any company and stay away from Orkin!

Called last June (2014). I had a spider and silverfish problem. I got the sales pitch for the "service contract". I replied, "We will see how it goes". He then said he would get a contract out to me so I could look it over. They showed up the next day. They sprayed and I paid them 152 dollars over the phone as soon as he was done. A week or so goes by, I get the "contract" in the mail. I looked at it even though I had already made up my mind I was not going to continue. I saw what I got for my money and it was obvious to me that it was not worth the money. I still had spiders and silverfish.

I have been living in my apartment for 5 years. When I moved in I had roaches all over! Disgusting! My building had a contract with them so it was "free". I called them and they put food and spray the whole apartment. Months later, I still saw the roaches everywhere. I keep calling them to come and spray the apartment every month. A year later I called the office and put a complain because nothing change. They told me I was almost lying because it was impossible to see them after the treatment. The guy who came to my house told me by phone that I was a liar and that I should take pictures of the roaches and send them by email. REALLY?? Do I want/have to lie with that?

First off I call about bed bugs, nice man came out, looked at my bed. Say "yep, you got them, now that be thousand and fifty dollars. That's a cheaper rate than most" ....wth to spray alcohol and DE (didn't know that all it was until 20 mins into treatment). They send a guy out and he goes into spraying my house like he's putting out a fire and doing what the tech told me. I put all pictures on floor, everything drowned in at least 4 inch of alcohol, pictures ruined..that not sad part. I didn't notice until 2 days later when I'm going to put some stuff back up that my daughter's dell laptop is full of liquid dripping out everywhere 2 days later.. This is a scam to scared people with frankly problems and no they did not kill my bed bug problem. I been fighting them myself with same alcohol they used and it kills them on contact BUT YOU GOT TO FIND THEM OR LET THEM FIND YOU. Drowning your house in unknown places is a waste of time and if I was anyone fighting bed bugs don't call Orkins. I'm on the net now looking for someone to help me with my problem. Orkins, you should be ashamed of yourself - very bad experience with Orkins.

We called Orkin originally for a carpenter ant issue. We moved into our current house 5 years ago. Began noticing we had a few here and there. The longer we lived here each year seemed to get worse. We contacted Orkin finally because we wanted to go with a recognized company. First time out a lady showed up, some supervisor walked all over the house, told us when they would come out, signed us up for the contract, was supposed to come out, first time tech was to inspect and spray then continue monthly for 3 months then they were to come out if we were still seeing the ants without any additional charges.

These people have been treating the apartment I just moved in last week every two weeks for two months... Landlord said he paid them $3k & the place is still completely infested!!! Every time we call them to say the bugs are still everywhere they say to let the bugs keep biting us and breeding for a week to see if they just go away on their own before even scheduling to come back and contaminate everything with their useless chemicals that do not even kill a common fruit fly.

I would NEVER call Orkin Pest Control. We woke up to millions of ants in our house. We called Orkin early Saturday morning. They told us they would be at our house between 12:00 and 2:00. They took our credit card information and we trusted that they would be here. They never called and never showed up. When we called the company, they said they had no way of getting a hold of their employee. Luckily one day later we had an awesome guy come and take care of our problem. I am only sorry I didn't read all of their negative reviews first.

I called Orkin after chasing squirrels through my home for weeks! Told them of my problem. They sent a guy out who decided that where I was fighting squirrels was not the solution. He went into attic and here is a good one, saws eyes and could tell there was a least two generations of squirrels. Too far to take pics but he could see them. Long story short $5400. Later they solved the problem or so they thought. Two days after they were gone I had squirrels all over my house again. Called service guy, he says, "Well I will have to try to get out and see where they might be." Two weeks later I found where they were getting in and solved problem with an old license plate nailed to hole they were coming. Guess what, no more squirrels! And to think I must be an Orkin man. IF they come near your home shoot them and I don't mean the squirrels!!!

On a Sunday night, we heard a mouse gnawing and running behind the wall in our 5 year old's room. At our age, knew exactly what it was so called Orkin 1st thing on Monday morning. They scheduled a time for Tuesday and technician Julie came out. We explained what we heard and what we knew it was. She indicated she needed to look in our attic. She did NOT have a ladder, she did NOT have a flashlight. My husband got out his ladder and flashlight and she went up and indicated she didn't see anything. She said she was confused and was pretty sure we had bats. We reiterated the gnawing and chewing and that we knew what both sounded like and it was definitely mice. After 30 minutes walking around the house she could not find any entry points.

I have no complaint about the guys coming to the home to do the treatment. The issue is that the salesman sold wrong service (treat carpenter ants) to us. And Company tried to keep charging us even though the issue was caused by squirrels. The first, salesman saw no evidence there is carpenter ants, but identified that the noise from the attic is caused by carpenter ants. The second, when the wrong treatment was made, ORKIN still tried to force us to continue the service and pay for the service. Since the first treatment made no any difference to the issue, I called ORKIN. I was told that they can move the second service up. I refused because the first service didn't do anything.

The worst place on earth! Never came on time for the appt. Came 4 hrs later... called to confirm. Keep on saying that will be there soon. Wonder how are they still in business when they never arrive on time. People are busy with life... Need to come on time... People have plans... Wasted half day. Also, did not show up on the day that's scheduled. Came on a different day without notice. Charged the service fee on that day. This company is **! Don't ever go with this company... You will regret...

We found out we had bed bugs, so we called Orkin. They came right out and were so helpful and made us feel so comfortable. Only took one time of treatment and the bugs were gone. We have been bug free for two months! Best service ever!! Thank you so much for everything. Will definitely use you guys in the future :)

I had called and asked questions regarding their services to which the sales lady assured me they do a full assessment of the home... (I was wanting to get rid of ants that keep coming back). I set agreed to the first time FULL home inspection for 149.00. I set it for 8 am on Saturday... They have a 2 hour window so my appointment was between 8 and 10 am... I was told this was going to be a FULL Inside and outside inspection and spray so I awoke my entire house on a weekend, our ONLY time to relax and sleep in... We were all up and ready by 8 am to do what ever they needed us to do... get into rooms, bathrooms etc. We didn't want to be in the way so we were all ready... We were all awaiting the tech guy to show when we got the call that sorry they aren't coming @ 9 am. He was ill..

Tech. provided sub-par service - Late arrival to appt., incomplete inspection, inadequate treatment, zero safety info, no follow-up appt. made - no clean up, created hazardous living conditions, unprofessional and unethical.

I reported to apt office that I saw a bug. After three years living here it was my first one. Orkin came out and spot treated and then told me he would be by for a month to check on bugs. There is where they started messing up. After that I started getting bites from something unknown and that went on for almost 8 weeks. When they say they will be back they don't come back for weeks later. Then when they do come in they don't do anything but walk around and talk. I told him about the bites and that I even ended up in the hospital. Again nothing done. They don't care about anything but their pay check. At this point I didn't care about the bugs just whatever was biting my family.

Orkin is failing in its contract for service to my home. My agreement with Orkin is that a technician will service my home on the first Thursday of every other month, and stipulates that I MUST BE AT HOME because of the INSIDE ENTRANCE to the basement. I have requested, therefore, that the technician call on the day or night before service.

I had Orkin out to spray for bed bugs... After finding them again, I called to ask why and the person that came out said to me, "Were you not paying attention when I was out and explained?"...

This office has the laziest managers that don't call back and when they do they give you attitude. I pay for my service every month. I think I deserve respect.

I have a problem that required extermination services from the Orkin in Aurora, IL. They have been to my home on multiple occasions and the problem is not resolved. The manager Jim is rude and condescending. I want this resolved but so far they have done nothing. I called and was told they were busy with customers and would get back to me but no return call and they refused to give me the number for their district or corporate offices.

My brand new bed got damaged, when the tech. drag the box springs across the foot board, cut 15 grooves in the wood from the staples on the bottom of the box springs. I called a furniture repairman who made the foot board look like new again, but cost me one hundred sixty three dollars to fix. I called the tech. And he said he would have to talk to his boss, have not heard back.

We have been getting every-other month service for around 4 years, and they lost our business, as the quality has plummeted in recent months. I had a service tech come out and not finish the work, so I called the office and asked for someone to come out and finish it. They have been giving me the runaround for 2 weeks and counting. I called to cancel my account and they were indifferent. There are other things that have been sources of irritation over the years including that there is no direct line to contact the office, their answering machine is often broken, they do not notify clients before canceling service and they took 3 years to correct my phone number on the account, which meant for that amount of time, I never got notice that they were coming to my residence, and often missed them.

I contacted orkin for a bedbug problem. They came out assessed everything and told me it would be $1300.00 to spray, treat the home or $1495.00 to tent. I took all I had in savings and paid for it to be tented just because I couldn't bear to see my daughter with another bite. I followed all instructions praying this would be the end. Around the 60 guarantee mark, I noticed bites again. I thought it might be mosquito bites since it's summer. Well I was wrong! Orkin also comes to my job to exterminate so I asked him about it. He said, "did the other guy who came out tell you to throw away the mattresses or at least bag them".. I said, no he told me everything is treated and I have no worries.

We accepted a newer love seat from a neighbor, long story short, we also accepted their bedbugs. We didn't notice right away but at the same time, we called Orkin early enough to be an infestation. We paid a little over $1800.00 for them to heat the house and spray, guaranteeing it would kill anything. Two weeks later, we are still getting bitten like crazy so we called them again. It took an entire month for them to come back to spot spray claiming it would kill them on contact. Bs. We found a large adult and a baby just to show them when they get back out here...which we are still awaiting the call for the appointment. We had to burn out furniture and bedding/linen as well as miss 2 days of work to be here. I'm livid. I do not recommend Orkin.

I live in a small bachelor Apt. Orkin has been spraying for 2 years and still the bedbugs are here. The entire perimeter has been caulked. When they come, it takes less than 5 minutes to do a unit. If this sounds familiar, speak out as all we have is our voices. Thanks.

They sent out someone without a business card and was not even listed as an Orkin employee. Twice we were guaranteed we would be called back and it never happened. We were given a "rough" estimate of around $3000 and eventually had the work done for $6000. There is something very wrong with this company. I'd much rather rate them zero stars but that isn't an option.

Orkin came out to treat our home for scorpions, but I was surprised when they only dusted weep holes and set out glue traps. They didn't spray outside. Days after they had been out and up to 20 days after, we've seen 4 scorpions. I called the branch office to cancel and express my dissatisfaction, and was told I would not be refunded my initial $160. This comes after the technician told me if I was unhappy, I wouldn't have to pay. Clearly against their Money Back Guarantee on the service agreement I signed. Don't use Orkin. They lack integrity and the product to treat pests as well.

Orkin has been contracted to service my church for many years. I've been the secretary for ten years and recently discovered that our annual contract had not been renewed so contacted them. The person I spoke with said "he" would call me right back. It was about two weeks before he did and set a time/date to meet board members, go over things for a new contract and add a new parsonage to the entire contract... including the existing church building. Ultimately it was going to be yet another expensive treatment to PREVENT termites.

So they advertise that service is $99 for a tech to come to your house every other month, for twelve months. If bugs come back in between service, they will send a tech again, free of charge. If bugs still come back, they refund the $99. Good luck getting someone to come back out after finding bugs after the service. When you call, the girls who answer the phone could care less about what was going on. I scheduled 6 (that's right, six!) appointments for a tech to come back and re-treat. No one ever showed up. When asked to speak with the manager, he was always out of the office and "would call me by 5pm." I never received a call.

Didn't even inspect the house (!), Look around or instruct me of how to keep from getting further fleas in the house, etc. Handed me a contract, wanted $200.00. Certainly not what the commercials or googling what they say they DO. They DON'T, THEY DIDN'T.

My superintendent said we had bugs and called in "Orkin" to deal with this problem. They came and sprayed but gave the super a copy of what they found and not me. They were supposed to put bed bug covers on the bed and didn't. Not sure if they forgot or if it was unnecessary because we didn't have bed bugs. This happened on Friday and the super was off for the weekend. So I tried to get hold of Orkin on Saturday and "Anna" kept saying the boss was busy but would call me back. She said he would call for sure at 2:30. He never did. She said she called the regional manager "Rob," he never called back either.

Bought a home in 2001. Ower had a contract with Orkin full renewable subterranean termite home ownership repair guarantee. We spoke with Orkin, they removed the original and added my husbands name when we bought the house. We continued paying for the inspections for the past 14 years. All inspections show no signs of termites. My husband, a veteran died on December 17, 2013. After he passed, Orkin contacted me telling me we needed to add a Dryzone for extra protection. Paid over $6,000 to have this completed in March 2014. Had repair work completed on our home in April 2014. The contractors could not believe their findings. Entire beams holding the house up were eaten away. Live termites were everywhere. When I called Orkin, they stated it must have been a void space they had entered. Orkin retreated the area but refuse to pair for any repairs. As a widow on a fix income, I can't afford to have the home rebuilt. It is destroyed. Their contract forbids any legal action against them. This is one of the worst things that could happen to a person other than losing their loved one. I have had both happen to me in less than 6 months.

I called Orkin at (877) 331-0931, the phone number they posted on the internet. The first lady answered the phone and collected all my information and asked if I am interested to sell my house or need to refinance, which I say NO. Then she said she is going to transfer me to the customer rep who will schedule the free inspection. The second lady answered the call asked the same selling/refinance question and then started to collect the information I just gave out. My question is: Why does Orkin keep asking the same question by different people on their advertised phone number? Shouldn't the first call be answered by the customer rep? What is the purpose of the first answer that collects all the info?

Called them out cause we had a bug infestation going on between the walls of our home so decided to go with so called experts in my mind. I had seen various commercials claiming to kill a bug - you have to think like a bug. What a joke - the only thing these so called techs and experts were good at was wasting my time and money. Very expensive for horrible service. They came in spraying a few corners and promptly leaving. Needless to say, I am very disappointed with my service. I could have done the same by going to home depot and buying a gallon of ortho pest be gone. So please save your hard earned money and do it yourself. This is a huge scam and the name is not the best solution. I say do it yourself, save money and headaches. I would never recommend them to anyone. Scam alert. To sum it up, their services are garbage.

I signed up for Orkin, just from brand name recognition. I had a problem with fleas and cockroaches. I read the one-year contract after I signed it. It was so one-sided I couldn't believe it. I was required to make my monthly payments. They were required to treat my house once a month. It didn't say anything about getting rid of pests. But it did say that they would come out and treat me without extra charge if I still had pest problems. Even then, it didn't say it would get rid of them.

It has taken us over 3 weeks to prepare for Orkin's scheduled 10 am appointment to have our entire home sprayed for spiders. Due to the arrangements ,we had to make to be out of the home for 6 hours. Three dogs had to be kenneled and my wife was expecting the Orkin tech to arrive by 10am. No show, no call, contacted the Orkin tech/Sosian and he informed me he would have to reschedule for 11:30am (which meant not re-entering our home until after 6pm). Contacted Hemal the manager and he did not provide any solution either. Very poor customer service or consideration for the effort put forth in our preparations and the logistics of planning everything. Someone could have called to say they were running late or reschedule but they did not care, even when I called them. No wonder they have such an extremely poor service record. Should have checked before using them.

After cancelling my account due to no one coming to my home for two months, they put a new tech on my route. He supposedly came to my home unannounced, not scheduled to do a service call. No door tag was left, no phone message informing me of his visit was left. They all of a sudden sent me a bill for $75. I was like "must be a mistake because no one has been here since Dec 2013." April I started receiving payment demand call so I ask the rep to have someone call me to explain exactly what I was being billed for since they always said they did not have that info. So now I have a collection agency calling and sending letters. I called the agency back to find out this guy supposedly came and did a perimeter treatment; what is that. Park in front of my house and look at it because in January it was snowing (so now they think I'm stupid).

Disappointed and completely dissatisfied. Unprofessional C/S on the phone, and unprofessional technicians that say things like "Well, I can spray it all day long and it still wouldn't get rid of the problem." Our silverfish problem still exists, and they don't come out for in-between visits like they "guarantee" if the problem persists. Decide to make up their own schedule - for 6 months we had a steady schedule. Now they come out whenever it's convenient for them without plausible explanations. But when it's time to charge your card, they seem to have those records straight and available. So, the outcome is "We want charge you for NOT getting rid of the problem, whenever it's convenient to us". "As long as you pay with a credit card on file - we're good (!) but everything else is your problem!!" I'm dropping them. If this practice continues, I wonder how long they would last.

The company was supposed to rid me of my pest problem. Seven months later, I have bugs that I did not have a problem with in the beginning, plus still have the bugs I did have a problem with. Their guarantee is not true. They are liars and will steal your money. I paid over $500 dollars for their service, with no results. Do not use them! Their phone number is (423) 698-2511. Do not ever call them or regrets is all you will be left with, as I was.

I have been unsuccessful at even receiving a call back to set an appointment.