Orkin Pest Control Reviews

Fantastic & professional service from reception - Leonora and Tony - pest control technician! I don't know how I would have been able to handle this mess without this company! They gave suggestions on how best to tackle this problem, and the package is really great for money.

I used Orkin to rid my house of bed bugs. They charged $1200 for their service. After their first application They did a second application. After a few weeks I let them know that we were still getting bites. I called them and The customer service lady told me that Allen ** the operations manager would call me back within 24hrs. It has been one week and I still haven’t been called. They claim that they guarantee their service but they don’t honor that guarantee. I would not recommend using Orkin based on our experience.

Orkin was the first company I called for ants remover. The representative said the first time treatment is at $232.14 and the second time will be at $129. If we still have the ants issue after second round, they will come out and do the treatment for free for the third time. In addition, if the third time treatment did not help then they will guarantee a refund of the last payment of $129. What a great deal right?

Arranged for an inspection and they were a no show. Called them repeatedly to remedy the situation and they never got back with me. Took time off of work for this appointment. No show, no call back and no apology. Finally went with Enrick pest control.

Got locked into a contract spending a ton of money and all I got was a guy that would randomly and without notice most times show up and spray and my house from the curb with a large aerosol can of some type of bug spray... Never set up a time to walk my property inspect my house or even talk. The one time I got his attention he basically told me to sit back and let the professionals work... Now I find I still have carpenter ants in the spot I tried to show him. Complete waste of money.

Orkin put a new guy on my account. He could not find the key, so he did not treat inside. Pulled back the covers to my bed and nice home for the mice. Very cozy. The house is full of them 4 months on no treatment. I still had to pay my bill.

I've used this company before many times without problems! But the last 2 years has been a nightmare! Never again will I use are recommend this company! They suck!! They charge an arm and leg. Never follow up or return calls! Just to ask for money.

Tuesday, May 19, 2020. Although (thankfully!) not solicited, I just wanted to commend Samuel ** for yesterday’s amazing visit. Over the phone I’d complained to Orkin of 10 p.m. visitations by (probably – no way to know) the same mouse (what could the mouse have been looking for?) and before he left, the understated Sammy had not only found and sealed up the two places where a mouse might be coming into and exiting my apartment, but he’d also set myriad traps in case the mouse had been trapped and was in looking for a way to exit. Sammy did this all in record time. He was courteous, respectful, and thorough. Made me glad the guys from Terminix, for whom I’d waited Saturday, hadn’t shown up for their scheduled appointment. So far no return visits from the mouse (or mice) in question. If I ever have a problem in future, I will be calling Orkin.

I did a contract for more than a year did not see any improvement. My house is very clean but can’t say the same about my neighbors. I paid so much money that I could have save hundreds of dollars by just purchasing glue traps myself. They didn’t do anything different they came and put those cheap glue traps and if the glue traps catch something my husband had to throw it away because it was going to stink by the time they had an opening. Don’t spend your money if you have mice. Buy your own glue traps or other things because mice are very smart they really don’t get in the traps.

We purchased our home and had an agreement with the sellers for Orkin to come out for 6 months for pest control. They did 2 months and then started to go to the wrong house. I contacted them and they told me it was just a mistake in their system and came to our house one more time (and did nothing). We still have wasps, bats (in the house) and mice. When I called and expressed my concern, because "they aren't happy until we are," they can't find any ticket of anyone coming to our house in the last year. I read the receipt off to them that they were in fact here 3 times and did do anything! They said that encounter is not in their system.... Don't use them. They sprayed some chemical around the base of the house but never went after the wasps. They put some traps up for the mice, like I couldn't do that, and wouldn't go into the crawl space or where they were actually at. And then they just completely ignored the bats flying in and out of the house.

I told Orkin months ago that I no longer wanted their services. They show up unannounced at your door. I never told them they could withdraw my money from my account. Never set up automatic payments. We're in a pandemic. They decided to take $200 of my $700 I get a month from disability. I have 2 children at home and can barely move because of my disability. They are like the mafia. Ohh you don't want their services, you're going to take these services whether you want them or not. And you're going to pay for it even if you don't. Bullies. So I called and the service rep tells me that I agreed to automatic payments. Lies, lies, lies. So I switched my dame card and put a stop to the payment. As of right now do not sign up with this company. There are better ones out there that just don't do this type of mess when you no longer want their services. It's a trap!

Bait and switch. They told me one thing on the phone and when the technician came out, it was going to cost way more. I called for a quote mainly because I have fire ants in my backyard. I spoke to the customer service agent and specifically told her about fire ants. I was looking for full ongoing pest control services and she quoted me a price for initial service and a monthly amount after for every other month service. It seemed high to me and I told her it seemed high. She told me that it’s because they cover most things others don’t and it’s full service.

False advertising!! I was hopeful upon reading Orkins website. Orkin clearly states their companies ability to handle mite infestations. Any consumer dealing with mites, of any variety, can understand the anxiety, sleepless nights and hopelessness one feels. Orkin is being allowed suck the hope, life, money, out of Louisiana consumers. Consumers who are already being slowly cannibalized by mites. Trauma, does not begin to explain the emotions this particular class of consumer feels. When mites begin invading a home, car, body, animals, everything becomes unrecognizable. So, as a desperate consumer searching for help, I contacted Orkin immediately. What a shock to become advised to the true facts about Orkin.

I had service for almost two years. Verbally told them to stop, sent in email. However they are still billing me, and threatening me with collector. They have not been to my house in over 6 months. These people are desperate liars who will do anything for money.

We were 50 percent satisfied until we got a bill for treatment we did not receive, impossible because we live in Trotwood Ohio and had a Tornado May 28 2019, so we called them to let them know that we will longer need the service and prior to May 2019, on February 24 2020 will get a bill $83.00 so my mom called customer service, only thing the lady would do was cut the bill down to 43.00 for a service we didn't receive, I would have liked apology, but they sent the bill to a collection agency which would have lowered my moms A+ credit rating, SHAME ON YOU ORKIN FOR TAKING ADVANTAGE OF A 78 YEAR OLD SENIOR CITIZEN.

Attic was inspected under false pretense. Suppose to look for termites instead inspected insulation which they now install! House length measured to update records, instead tried to sell gutter guards!

I paid every month for a service that I didn't get and they said it was my fault why I didn't get it even though they got their money. Avoid them. They are crooks. At least brads branch in Louisville KY Bluegrass Parkway.

I have asked for their service to help my dad get rid of his bed bug problem. They have sprayed and I've seen dead ones because of it, but they are still in his house. They refuse to spray every room no matter how much I say I want everywhere sprayed. When I stay with my one year old we're getting ate up and the exterminator has come by for a couple extra sprays and says he can't find anything and pretty much ignores us showing him bites and bugs we've caught. Getting a call or email back has been lacking and I am at the stage of requesting their money back guarantee so I can put it towards a company who's responsible and respectful enough to help its customer.

We hired Orkin as a pest prevention when we moved into our new home. We were assured that it would not affect our two cats. I lost one cat last week and came home to find the other had passed away as well. Both had been very dehydrated, the very thing the technician said the spray does to mice. I am very distraught over losing our babies. They should not have had to die like that. The advertisement states your pets are safe. They are not!

We’ve had problems with the Georgia branch since we started with them. They’re very unprofessional and after billing us twice for the same month, they can’t give us our money back. Even corporate won’t help us! This is ridiculous. I’ve NEVER dealt with a company like this. WOULD NOT RECOMMEND TO ANYONE.

Before bedbug issue happened I got new bed frame, new mattress, new bedsheets. After 3 years staying in this house bedbug alert! Paid $1400+ to treat bedbug for 4 beds and sofas in the living room. The first day they came I feel peace knowing to get zero bedbugs. After 24 hours of treatments I found 2 bedbugs crawling. It’s okay they say. “Give it a couple days.” 2 days later I collect 3+ bedbug. 3 days later 5+bedbug. Called Orkin in Omaha Nebraska, they came and sprayed so I have to pay $90+ for the treatment again. Same issue as above after 3 days 6+ bedbugs on my new pillow. 5+ crawling on my bed.

Very surprised by Orkin's sales tactics. I called to get service at my home and was told that I could cancel a 1 year contract at any time, even though it was technically a one year contract. As it seemed strange, I confirmed with the sales rep 3x, and he assured me that I could cancel ANY TIME! What I would lose is the up front service fee and the ability to call them to service if I was unhappy. Here I am a few months later and told I CANNOT cancel. I asked for the contract which to my surprise was signed by my wife at the time of the service appointment. She thought it was just the service summary for that day and didn't look at it. Very shady tactics from a company I would think is professional. Beware!

Their reps are always superb to deal with, but the company does not always promptly follow up with our questions. Seemingly has effective products, but customer service is mediocre to good.

I hired Orkin to take care of a bug issue I was having at my business. They came for months and I continued to pay them. They kept saying that I needed to be patient and it would get better. It never did so I got rid of Orkin and hired a small local company to deal with my issue. The small company took care of it right away. Either Orkin doesn't know what they are doing, or they are just there to bleed your money and not fix your problem. Either way they are a bad company. Zero stars.

My house had ants problem and we hired Orkin. First tech that came seems competent and treated our home. At the time we signed up for the service, we told them that we will not need treatment every 2 months as we think that was a bit excessive. The operator told us that they will work with us and will treat the home at a frequency that works for us. She also informed us that every time they send someone over, they will let us know via call / text.

Orkin came by today dressed in a suit. What was his uniform. He look like he was a billionaire going to a ball. I need a pest control. I showed him the details and the fragments I save for testing. They say they don't do testing. He said there's no bugs. What is am I getting bit by snowflakes. It's not even snowing. I don't make this. I don't even give him a star. I would not approve them to help anyone.

I was pleasantly surprised at how professional the exterminator was and how easy it was to set up the appointment. Great prices and never once did the price I was quoted change as I wasn't upselled at any time. Pleasant office staff as well.

My roommate's home is infested with white footed mice. I spent the weekend cleaning up mouse poop, and setting Tomcat wooden .89 cent traps baited with peanut butter which I placed around her kitchen after locating a nest of shredded red and white paper underneath the kitchen sink. From Friday through Sunday I trapped 14 mice. Sunday, I called Orkin and scheduled an appointment for Monday with a technician to visit. First, Orkin tried to cancel the appointment claiming they were low on technicians because some called in sick.

I like their services, but their prices were a little pricey for what I needed done. If I would have had the money I would have gotten the full service offered.

We had bed bugs, we called Orkin. We did the prep & they came out for service. The family left & I parked up the street to observe. After we left another truck came & then spent no more than a few minutes inside. They spent 15 minutes visiting with each other & left. Needless to say, we still had a infestation. They came back out, and that guy was good, problem solved.

Appointment was kept and they were professional as well as friendly. When I asked to modify their estimate to help me afford the service, there was some stalling, but eventually they gave me a very satisfactory price. The service before, during, and after were exemplary.

We were having a problem with sugar ants in our kitchen, 2 bathrooms and front and back decks. We had used another big name company the year prior to this and were extremely dissatisfied. We started with Orkin in June of this year. The Orkin man started by spraying and setting bait out. The spraying just chased them all around our house with no results. We told him about that after 3 visits. Then he said, "We'll have to get more aggressive". He kept saying that every time he came out. I followed him every time and saw him doing the same thing time after time. So much for more aggressive.

In the past, this company has been diligent in the schedule appointment, always arriving on time. Their service is excellent!! They are not located in Eastern NM!! Company is in AMARILLO, TX.

They have been very helpful in a situation that we felt we could not handle on our own. The service felt very streamlined and personable and they were very prompt on laying out a timeline. They made this experience a pleasant one and the clean up was very professional. I would definitely recommend to family and friends.

I think Orkin pest control is a really professional Company, I have 1 cat and 3 dogs. I had flea protect for my animals but I guess for my cat it didn’t work because my cat came in the house and within a week or so we had fleas in our basement. We called Orkin and they came over and sprayed in the basement and put sticky traps down too and told us we had to leave our house for a few hours just so we wouldn’t smell the spray he used, so he told us I had to wash every blanket and comforter on every bed and vacuum a few times a day, the guy was a really nice guy very helpful. I would recommend This company.

All companies want your contract to "manage" your bugs. I want a thorough application each time they show up. The guise of "we will come back whenever you need us" is crap, and an opportunity to do nothing for my quarterly service. It is an inconvenience to make appointments to have this done, otherwise the inside will never get done, hence more bugs! What did I pay for? Do the job every quarter, don't just show up to collect the money! Oh yeah, the last "application" was "last" because the bugs were not gone.

They call you 5 times per day to make you pay for the service in advance then when you need the service they are not available. I am talking about the service branch in Pikeville, KY. Stay away from these thieves.

My apartment complex hired Orkin to come and inspect after I moved in back in 2012 and I like the guy, but he lacks professionalism as I've had to get my apartment sprayed for bed bugs in 2013 and recently he looks for fleas and told me I didnt have them. Guess what. I do and this is the second time I've had to hire someone to take care of my apartment. He hasnt sprayed the outside of my building in a couple of years and when he comes to inspect he is on his phone in/ out. I'm disappointed and may ask my apartment complex if I can refuse him as I've had to hire someone to come to my studio apartment to treat it and I have to remove myself and cat. So disappointed in Orkin. I do not recommend them at all.

I have one mice, I called Orkin to get rid of the problem. Oh No. 1st time coming out the rep didn't even put a trap in the kitchen where it hangs out. Within that week I saw the mice again, someone different came out. Still didn't resolve the problem. My daughter seen it again, call Orkin to come out. This is the 3rd time.... still no results... I'm pissed now, I'm sitting on the couch. Guess who just come out? The mice. What the.... I'm done with this bogus company!!!

Do not use them! Roto-Rooter recommended them and they were no good. They charged my credit card twice and did not fix my problem! Try someone else but leave Orkin alone. Check your bank and credit card statements. Stay away!

When I called them about my mouse problem they came out and started a year contract with me. After about six months the infestation got so bad that I called and talked to the Skokie mgr. He sent someone else out and they suggested that I get my house treated with a steel wool like material that would be shoved between my shingles. They guaranteed that if I spent this 1000 and some change that this would get rid of the problem. On top of that I had this yearly contract with them which even offered me better protection. I went ahead and signed a electronic device, did not get a hard copy of what I was signing in till months later when I asked for it.

I had a spider in my sun room that I thought was a kissing bug so I called Orkin to treat for insects. I’ve never had a problem with roaches in my life. Now ever since they came out and they have been twice I’m seeing roaches. They say did the whole house but and outside but it sure was fast. Where did these bugs come from? I heard people say that they will plant bugs in your home but I didn’t believe that but I’m fed up with this.

At first I was positively impressed by Orkin’s fast response; I had an ant infestation and called them on a Thursday evening after 9pm, hoping to leave a voice message and schedule a visit for two days after the call, but a representative answered my call right away and scheduled a visit for the next day. The same person talked about the plans they offered and I choose the one time visit (that would give me 30 days to be sure the ants were gone) he insisted on putting me on the monthly plan, but I insisted on the one time visitation and hang the phone certain that he had honored my request.

I am a very unhappy and dissatisfied customer. I started this deal with this company. I tried to cancel my contract with them. It's been 4 months now that I've been dealing with these people to try to close out my contract. And they keep taking money out of my account and causing overdrafts to my account. Which was supposed to be close 4 months ago and here I am still trying to get ahold of someone. Which is virtually impossible that's why I'm leaving this negative review of how bad their billing is and how hard it is to try to get ahold of someone to help you. They love to take the money out of your account but Don't like to return. So please if anyone from Orkin is reading this review. Contact me. I need to put an end to this problem and I'm not saying thank you.

Orkin came to my home to assess for termites. The tech went into the crawlspace and stated there was no termites. My lower level flooded and I had to pay due to my sump pump cord was knocked loose. The Orkin man knocked my sump pump cord loose and it had not been pumping. There was a pool in my crawlspace.

I called right away in the am to get the same day service like the website says and the call center was very helpful and pleasant. Said no problem. Made a same day appt for 12-2... Then we get a call from the office saying the call center has no idea what the schedules are and they can't come out for 6 days. By then I'll have 100 mice!!! Very upset. They said they are overbooked. THEN DON'T PUT SAME DAY SERVICE ON YOUR WEBSITE.. Called back after finding others who could come out as promised.

I hired Orkin to resolve a mouse issue in my two flat in Chicago in June of 2019. They came out an inspected, made recommendations and offered a service. Over the course of the next 3 months the mouse problem has gotten worse. When contacting Orkin they say that they are only scheduled to come out once a month to inspect the issue. Each time they come, they offer more solutions for ME as the home owner to install and perform. It is now the end of September and my tenant is moving out because the issue is not resolved. She has played video of the sounds they make at night and it's haunting. Orkin has been of little help and to date has not resolved the issue. Do not waste your time with them.

The most important part of my feedback - NEVER EVER ANYBODY ORDER ORKIN. THEY ARE JUST SPAM. I filled out online form on 09.20.2019 and they called us and made an appointment for next day service and estimate from 2 pm to 4 pm. Next day technician call at 1 pm and asked if he could come 40 min earlier which was 1:20 pm and we agreed. He arrived at 1:23 pm checked the house which is 3 bedroom single family house and was explaining what would be better and what kind of services does they offer.

Orkin Pensacola Office Manager, Charles **, canceled my Orkin termite protection after more than 15 years of service. I was given less than 1 day notice. I had signed a contract just one month earlier for drilling, fogging, and bait traps. Mr. ** states he has full confidence in Orkin's treatment and process, but refuses to continue to treat my home. However, I believe if Orkin was confident they could effectively cover the home, they would continue the contract. Perhaps this is due to the fact that four years in a row, ending in 2013 I had termites and Orkin had to repair the damage. Orkin treated only the local area. Each year, I begged Orkin to treat the entire house, at my cost. Orkin refused. I told them I believe the termites had swarmed internal to the house (from the large number of dead termites found at various locations). Finally after 4 years, Orkin foamed the walls and fogged the attics. No more termites. Yet now, Orkin refuses to cover.

They lie. Tell me that I can cancel at any time, but when I try to do, the fine print reveals I have to continue service for a year! When I sold my house and canceled my service, they wouldn't stop billing my credit card! They are still charging me every month for a house I don't own (three payments now) and no one at Orkin can ever seem to fix the problem. They can't get anything right. The sent my bills to the wrong address for *months* when I first set the account up. Now, the new owner has Orkin, and they send his bills to my address. Lol. I would never recommend this awful, scam-ridden company.

Worst service ever encountered for anything. My daughter who is in her early 20's and has an anxiety condition is in her first apartment and it's overcome with cockroaches. It took her weeks to get the owner to bring in pest control and when they hired Orkin she was hopeful the problem would be dealt with. Instead she has a pest control guy who doesn't show up for appointments when she's waited all day. Does the bare minimum when he does show up and keeps putting out bait that doesn't work. The Orkin representative told her he had permission to finally fumigate August 19 but has done nothing to make that happen since. She hasn't been able to eat in her own home for 2 months and hardly sleeps. She's getting put on the back burner because she can't stand up for herself and that's awful customer service.

I choose Orkin for more than 2 years, at the beginning Orkin is a good company. But begin at 2019 they totally change. More than 2 years each time When tech finish the job I always pay by cash. But one month I receive a bill that show me I didn’t pay the fee. I try to call Orkin to make a appointment to come to my restaurant. They make a appointment with me but no call no show when the time due. I try to call Orkin so many times, tech always make a appointment with me, but still no call no show.

We have been a customer of Orkin for almost 2 years. This past July they charged my credit card for 2 treatments that were not done, then show up 3 weeks after my SCHEDULED appointment to spray. I called numerous times, emailed and messaged with no reply, or call back. Spoke to the Gm ** who promised the manager would contact me later that day. Here we are 3 days later no call from manager nor a call back from the GM. I called for a retreat. Never contacted me back. Horrible company with even worse customer service. Please use a different company if you're looking for pest control.

Mark ** was the inspector. He was so helpful and so nice. I would highly recommend him to anyone. He could not have been better. One day prior to his inspection, I had found a black snake in my patio storage room. He looked through my storage room and patio and outside my patio, searching for signs of the snake. He found no signs but was so diligent in his searching. I was so impressed with him. Thankfully, his inspection also did not reveal any signs of termites. Thank you again, Mark. You were super!

So I signed up for service May 2019. The tech came out introduced himself took my info and first payment, well he went out to spray the exterior of my home and was back inside less than 5 mins. My next service was scheduled for 8/3/2019. The tech had the nerves to text me and ask he could come Friday, I said, "No, I'm at work and my appt is set for Saturday at 2pm."

I was on a quarterly payment schedule for pest control....No advance warning as to when they would show up. When they did show their treatment was ineffective. Getting a live person to speak with is virtually impossible. I cancelled beginning the third quarter (July - Sept ). I received a letter that the account was past due even though they had deposited our check for the third quarter. I have invoices and cancelled checks showing we were up to date yet the agent insisted we had not paid. We cancelled and advised yet they still processed our payment. They apparently need the $135.00 more than their responsibility to provide accurate accounting which is apparently more inept then the home service attendants.

After a week of bombing over and over for fleas and cleaning. I called this company and they assured me they would help me. But the guy came was suppose to do my whole house for fleas and yard and my mom was here... He was here for less than 30 minutes and maybe did my bedroom (IF he did it at all). I'm So so disappointed. They're suppose to come tomorrow at 8am but we will see :((( # still got fleas jumping on us :(.

They come to our condos quarterly WHEN THEY SHOW UP. They operate at their convenience and do not give advance notice when they are not coming. We wait all morning and don't know they aren't coming until they don't show! Then it is up to the customer to re-schedule. The last two times they were scheduled they inconvenienced all of us.

We recently had a beetle problem outside. We called Orkin to help us with the problem. After signing up for the one year coverage, they treated the property twice. It was $188 the first time, and it’s soon as he left it poured down rain for two days. I had to call them back and request that he returns. The main issue is that their lack of concern for the customer's time. He was always late but the two times he came to my house and I had to takeoff work to be here to wait for him. The last time I had a scheduled call, which of the time window from 8 AM to 10 AM. I kept checking the app to see the status and it always said we are on our way.

I had a first time spray with this company June 26th and paid $153. Was told the ants would be gone in 3 days. On the 6th day they were still living with us. Orkin came back. Put out bait and was told I wouldn’t see activity in a couple days. 7 days later the ants still shacking up here, rent free. In the meantime Orkin just charged my credit card another fee of $44.50. WTH? I left 2 messages but no one is bothering to call back. Just beware once they get your money, your bug invasion means nothing to them!

Had them come out to eliminate the spiders and keep other pests away (ants, beetles, mice) but after 2 months of service, spiders and ants worsened. Even got a mouse in the house after preventive measures were taken to keep them away. They also never replaced the monitors/glue traps. Since then I have canceled service and doing my own pest control which is working better than their service.

We had an infestation of bats at one time and the pest guy came up and said to put water on them and they would go away. Really did work!!!! We had to tear off some boards, put the hose down inside of the boards and then turn the water on. Bats do not like water.

Orkin had always been a reputable company in both Arizona and Nevada where pests can be an issue if unaddressed. Especially good for extermination of ants spiders and scorpions. Will use them again and again.

The service guy was very helpful in every way possible that he through would be valuable information to help control and keep the bugs out. Also was very careful where and how he spray in every spot .

Always a “bandaid” solution, never an “actual “ solution. Had to go with a company, which provided a guarantee. Finally problems solved after five years… very disappointed with Orkin!! Never again!!

Orkin Pest Control has terrible service! Expected me to pay them a ridiculous amount of money every month when they did nothing at all! I ended up setting all of the traps myself! I can't believe this company is still in business!

Orkin sends professional, uniformed, identifiable technicians to your house. They are well mannered and informed about their service. They call before any service is performed to make sure that the day is convenient for the homeowner and never miss a month or other time period as per contract. Pest issues are always resolved with their services.

They provide excellent customer service. They go out of their way to provide a service needed as soon as a day's notice. Technicians are very professional and provide extra help in locating areas of concern.

Nothing gets inside the house! Show up when they are supposed to. Leave the invoice on the door. Perfect. No mess, no problems. Very pleasant service men.

This company are well educated on different types of bugs and insects. They do spread sufficient amount of spray and traps. I had terrible experiences with German cockroaches. This company gave me time to prepare my place before the actual process of their pesticide against these German cockroaches. They have reacted on a timely manner before these terrible pests multiply so quickly and spread the whole place.

We checked for termites. They found none. The price was very expensive and if they had found some, I would have gotten a second opinion. I didn't care for the service person. He didn't seem very knowledgeable. I wanted the best but I didn't get it.

They charge entirely too much for no guarantee results. They did nothing for us with our very bad Possum problem. I ended up using a cage, motion ring cameras, cat food and several days to catch 6 Possums going under our place, stinking up the place and tearing things up. If you want something done right, do it yourself.

I do not want to take too much time here, but the customer service from Orkin is horrible. They will sell you one thing over the phone when you are calling them for the first time, but the experience you receive from them actually doing the job is very subpar, from what I experienced. The tech was a very nice guy, but their services (from my experience) are not up to the expectations for what you will be paying on a monthly basis (Let alone the starting cost). The management team does not follow up on their phone calls and when you do get to speak with someone from their customer care team, they are rude and very defensive and will hang up the phone on you in your face. Truly unacceptable.

outcome in the future..Thank you Tania ** for a job well done..!

The customer service and customer attitude is terrible! I made an appointment because I saw flying termites. They scheduled a free inspection. I informed them to call me ahead of time so I didn’t have to wait at home for four hours. They never called me but the inspector they came and did the inspection when my two daughters were home (13 and 18) neither of whom were informed enough to give them the details of my concerns. I called back that day. They said the tech would call me no later than the next day. I never heard from him the next day.

I had a terrible flea issue so I called Orkin to have them come out, I had an appointment set up between 8-10 and I called to double checked the night before, the day of no one showed up, I called several times. Finally someone showed up. Almost 2 hours later I paid money to put all 3 of my animals in boarding getting flea treatments of their own while the house was being Treated. This was my first time using Orkin so when I came home that night and talked with a representative who assured me the fleas wouldn’t be of any harm to my animals (one is highly allergic to fleas) and the fleas would be all dead within 5 days.

I called for a quote to get rid of mice this past winter 2019. All three people with which I spoke tried to use scare tactics to convince me that if I did any less than their $700/7-visit package, they can't guarantee their service. I stay in a detached single family house. I explained to them that I stayed in an apartment building with shared walls years ago and the entire building was infested, but after only 2 visits from maintenance I never had mice again. So I asked why it would take a professional company 7 times for something it took 2 times for a guy to do. Of course they had no answer. So I got in touch with my old apartment complex maintenance guy and paid him $50 to plug holes in my kitchen and basement and lay traps; which is exactly what Orkin said they would do. I haven't seen or heard a trace of a mouse since. For $50, NOT $700. It's extortion and I'm glad I ignored Orkin's lies.

I had called this company in 2017 to handle ant issue, last service June of 2018. They said the nest I had was there for 4-5 years and their product would kill the nest. Nope, just found one on my floor last night, they said their product does not last forever... Really, because it has not even been a year and now starting to have the same problem, spent over $800 because that is the only way they "Guarantee their product"?? They stated I have a new problem, no, these ants are very big. 3X the size of a regular Carpenter Ant and was advised by the Service Manager at the beginning that this is due to the nest that has been there from previous owners of my home.

I hired Orkin back in November of 2018 because I had seen a few mouse droppings and wanted to nip it in the bud. They came over right away and told me it would take a couple of weeks before I would be able to get rid of them. But instead of my problem going away it became worse. I would call and they would send the same person here and he would put down more poison and traps but it kept getting worse. They did send another person over who told me the first person did not seal the holes from the outside of the house and that is why I now have an infestation. He supposedly sealed the holes and again I waited. After 2-3 weeks I was still infested I asked for my money back so I could call someone else. They refused.

Orkin was called to help with mice removal. Did not work and they don’t care. Mice are back with a vengeance. All they did was set up mouse traps the 2 times they were here and that’s it. For $250.00 They never even came to pick up their equipment. But worse is the problem still exists and they do nothing to help. I would NEVER use Orkin again! They suck!

Waited forever and a day to hear back from Orkin about coming in to deal with some mice in our basement. He said it was Spring now and so they should all be gone. Didn't leave any traps, but he charged a pretty penny. And guess what? The mice are still definitely there. I keep finding new droppings. I will be calling a new exterminator to help me with my problem now.

I have been with Orkin Control for 5 yrs. I have spent the past 15 days trying to get my house sprayed with rude customer service and an Orkin tech showing up at the unscheduled time to not showing up at all. I took off early for work both times only to find out that Orkin no longer cares for their customers. I will be cancelling my service first thing in the A.M. and going to a more local non franchise company.

This company is horrendous. I will never use them again. We had a contract, supposedly with a guarantee of service for the summer of 2018 - we contacted them no less than a dozen times about how it was not working and to end the contract. No one called or returned emails, they just billed for the contract. THEN TODAY someone shows up a year later to SPRAY WITH NO CONTRACT. He said we never stopped last year's contract!!! WHAT? TALK ABOUT STEALING. We demanded it end repeatedly, there is NO CLEARER way to end a contract. And they show up during the work day and spray without your knowledge or permission and bill you excessively. DO NOT WORK WITH THIS COMPANY - THEY WILL STEAL YOUR MONEY FOR AS LONG AS THEY CAN!

They messed up 3 appointment times! Took up at least 2 days of my time for nothing. The Fremont Ca. office is off track BIG TIME. They want me to say more. I have no more time for this Co. Don't go here.

When called Orkin about bed bug problem. The guy came to talk to us, told us it would be $2100.00. And we could do a PAYMENT plan. Said we had a deposit of $501.61, which I paid. The man told us that our monthly payments would be $60 a month. When they treated, they didn't even treat the whole house and we still find one once in a while. But they can't do anything. When finally got Bill they wanted the whole amount up front. Called and talked to them many times. Last said they will call you back, they never did. I called again got told we had to pay 161.70 a month which wasn't what we were told. And are Bill was 1727.77. Meaning for 12 payments, they're making an extra $212.63 off us. Plus they totally lied to my face about are PAYMENT amount... which is wrong. I'm disabled. I can't afford that PAYMENT. They're cheats and liars, plus they do a horrible job. Still can't get anyone to return our phone calls.

I signed up for insect control via my apartment's management. The technician came one day late, so I was already a little disappointed. I had some questions about the pesticide application, and the technician answered them. But after finishing, he overheard me explaining the process to my relative, and he started being hostile. He made a mockery of my formal training (which is in the sciences).

Do not trust these people. They insist their products are pet safe but that is an outright lie, especially since their techs do not know how to follow instructions, can they even read? They treated our apartment without our permission and sprayed this poison with my sweet curious boy right there! We had told the apartment management not to EVER treat our home with pesticides and not to enter without our presence. They ignored our instructions. It sure seems that the Orkin tech snuck in after we left to go out to dinner, we did not realize they had treated our apartment until our cat got gravely ill with pancreatitis weeks later, he stopped eating.

Orkin treated bed bugs in my home. I paid them $2,100.00 for the whole home treatment (as they do not do a one room only treatment because they can’t guarantee the bed bugs will not run to other rooms. This costing more money in the long run). The Tech explained to me that I had the option of a one time treatment, which is only guaranteed for 30 days, or I had the option to add 1 year monthly follow ups, thus providing me a one year guarantee in case bed bugs ever return. Treatment was great and they followed up in 7 days to make sure bed bugs were gone and followed up Monthly after that. The Tech took the time to educate me about bed bugs and how easy it is for ANYONE (even myself) to come into my home and unknowingly have bed bug eggs or the adult bed bugs on their clothing, thus infesting my home again.

I have been a loyal customer for over 30 years, that is until 2-28-2019. My service was provided from Orkin located at 2640 E 84th Place, Merrillville IN 46410-6424. Being a senior citizen there are times when our funds run a little short. Yes my bill is 90 days past due (3rd time in 30 years). Called your office and stated I will pay the $169.00 in full on March 13, 2019. The secretary was totally disrespectful and absolutely no help blaming Corporate for cancelling the service. Final word THANK YOU AND GOODBYE ORKIN. HELLO TERMINIX.

I really don't write reviews but I want other consumers in the market for pest control. DON'T BOTHER WITH THIS COMPANY. I have a duplex with 2 different entries. Had treatment for ants on September 2018 which I paid with my card. They then came back out in November only servicing the 1st floor with no notice or communication with me of this appointment. I got a bill in the mail and I called customer services questioning the bill. They said they came out and service the home. I explained that this is a duplex and that I wasn’t going to pay for full service if I wasn’t getting it and I wanted to cancel.

I call Orkin to see what their prices were like in comparison to Terminix. I told the Orkin rep. that "I will get back to you if I choose your service". From the moment I hung up the phone I received numerous texts, calls and emails from several representatives, not for 1 day but several days. I was being abused by them taking my time to check emails, text and calls. I had enough, I called and spoke to the manager, it still continued. I had to go so far as to state "I WILL REPORT YOU FOR HARASSMENT IF THIS DOES NOT STOP IMMEDIATELY". Their prices are much higher than Terminix, and Terminix respected me and allowed me to contact them. I forgot to mention this, I told Orkin they were calling my place of business, but they were so inconsiderate of me as a possible customer. They did not care.

I spoke in customer service regarding my service. I explained everything that I don't need service anymore. The service guy who visit last I told him too that this is last. I don't need service after that and he said ok. He didn't told me that you have to call for cancelation but still they charged me for the service which I don't get. The lady whom I talked to phone is apathetic and rude.

I really don't write reviews but I want other consumers in the market for pest control. DON'T BOTHER WITH THIS COMPANY. Either the techs that come out have no clue about any of the products they're using or they just don't show up. We are scheduled for a monthly service at my business and every month and 1/2 I'm calling them to remind them. Crazy so I cut my losses and made the phone call to another pest control company. Don't waste your money or time with this company. If I could have left no stars I would have.

Tech was not knowledgeable, cocky & disrespectful. Young & inexperienced. Waited a week for service & when he finally did get here; he was late. Explained nothing & not thorough. I still have insect issue.

In Florida we need termite control. I had Orkin come out and they drilled holes around my house to put the termite liquid into the ground. They said PET SAFE but really anything that kills bugs is not safe! The holes they drilled in between concrete slabs were covered with a concrete patch which just blew away. My Service Dog liked to lie at the end of the garage as he could view most of the farm. Orkin came out twice to see this patch job but they didn't do anything. A few months after the service my service dog became ill and within 4 days he passed away. Now tell me this is pet safe!

I live in Phila, I had Orkin come out for a mouse problem. They had me sign a contract for a whole year over one Thousand dollars. Said they could not solve the mouse problem. Had me pay another thousand dollars for something called a exclusion. The mouse problem is solved but they are still nailing a grand for the contract. My issue is why didn’t they tell me. They could of just did the exclusion to begin with. Now I am paying a thousand dollars extra for a problem that has been solved! What a scam!!! They do not make appts to come to your home. They just drop by then do not do the service because most of the time when they drop by I am in work. If you need pest control Do yourself a favor and call Terminix.

Orkin is a ripoff! I called them to kill the fleas in my home! They absolutely didn't! They came 3 times but only smelled chemicals the first time which didn't kill them! They came back twice afterwards and didn't do their job! Oh but you must pay them upfront before they do anything! I paid $200 for nothing!!! No they don't reimburse! Lousy! Kentucky.

Had treatment for spiders on 11/27/18. Got a bill a week later. Paid it the next day by mail, credit card. Today 12/18/18 get a "friendly reminder" (i.e. past due). Called Orkin to let them know the service was TWO weeks ago, I paid it the day after I got the first bill, and a snotty rude unprofessional lady told me it was late, I should have called to pay it and not mail it. I told her it wasn't past due. She went on and on that it should have been paid up front and had I done that it wouldn't be past due. I said I wasn't asked to pay that day - but paid in a week when I got a bill. She wanted to charge it then and now, I said no since I just sent in the info to charge my account. I didn't want to be double charged (will watch my credit card closely). She was so rude to me and very accusatory to me. Bad experience and crappy customer service from Orkin staff. Won't use them again!!! Too many other companies that do just as good!

My nephew's room had bed bugs. I paid $1500 for Orkin to spray in June 2018. In less that 3 months we noticed the bed bugs didn’t die. They just migrated to the next room. A total waste. So now I’m out of $1500 and will probably have to purchase a new bed.

My initial service began in the Spring of 2018 and I signed up for the mosquito and crawling bugs service for the exterior of my home, including front and backyard. Upon the assessment of the backyard and the fact that I didn't have any trees within my yard, the agent sprayed the grass and stated that I wouldn't need the service package, so I can cancel it and the would be only $50 for that day. I did so but was then charged another $85 for the balance of the service. I called customer service throughout the summer requesting a credit and they stated they saw in the system exactly what I said and would take care of it.

We've had Orkin come out 4 times to control a flea infestation. 3 of the 4 times I was told to prepare the house, our pets, and my time away one way only to have the technician arrive and say it would be done another way and my preparations were unnecessary. The tech is polite but has left my floors gloppy wet, even after 4 hours out. I'm not supposed to mop this up but we can't wade through puddles of wet chemicals, either. I really don't know what else to do. We've spent a lot of time and money and the company's products have not terminated the problem.

So many bad reviews and I will tell you why. The main reason is people are either impatient or have no money. They took less than 5 minutes. Problem solved. I have seen a decrease in just 4 hours. I live in apartment so I pretty much need them to come back often. Signed the longest contract for the cheapest price. Cancel anytime if needed. No fees. I just resign up if I need it again! Thanks for getting rid of the problem.

I ordered to remove bed bug in my house, they charge me $1025.00 for inspection and treatment. But the bed bugs didn’t gone. I called them back and told them still I have a problem, but they said I have to pay $95.00 for treatment because it is more than 1 month. They took my money for nothing. I will advise for people instead of calling this company better to go Home Depot buy sprays.

First I will say my exterminator is great. He’s friendly, polite, explains everything to me. With that being said, he has been out to my home 3 times since end of Sept 2018 to treat for cockroaches and I have been told every time give it about a week you shouldn’t see anymore. All the bait traps are empty, and I am still finding cockroaches. I am now finding baby cockroaches throughout my entire bathroom. Today alone I have killed 15-20 of them and the last time Orkin came out he said this should take care of them once and for all...not! I have heard numerous times we aren’t infested, but I call **. If they can breed with bait traps and poison gel out then someone is not doing what they are supposed to be doing properly. I have already paid quite a bit and very upset with the results. Again great serviceman, very poor company.

I had a bad experience with Orkin. I had scheduled my home spray for only one time. They came and sprayed my home for the agreed charges of $104. After one month I saw another charges for the similar amount in my credit card statement then I called them. They said that, "We have sent you a technician to inspect home and he did it." I said, "I have never seen your person come to my home. You should have called me for appointment then send your technician and he did not show up at all. We are always at home 24/7." Then I dispute the transaction through my bank but Orkin charge me for no services provided to me.

To whom it may concern: Our experience with your company was terrible. We called to schedule an appointment to take care of yellow jackets issue that we had. My husband took a day off work for set appointment. About 30 minutes before the end of the appointment window we get a call stating that the tech will not be able to make it. We called the office and things got rearranged and technician came out. He treated the area and it turned out that the bees made a beehive in the wall which Orkin will remove when they arrive for the follow up appointment. The office called next day and scheduled the appointment for Saturday between 9 am-12pm that week. Around 11:55 am we called the office to check when the tech would arrive. We were told that there is someone to scheduled and the office has absolutely no way of getting in touch with the tech. Which was surprising since it's 2018 and everyone has a cell phone.

I live in Little Rock, AR and every other month, I have a scheduling problem. 2 months ago I was on the schedule, never received a call. Friday I got an automated call that I was schedule for today between 12 and 2 pm. I called, talked to a clerk and rescheduled for 8-10 am due to my work schedule. No one showed up today. When I called at 1015 to see what happened, the clerk said, "Oh yes, I remember talking to you Friday." She searched something and then said, "The tech must have been overloaded." I have been with this company 2 years and when I had a regular tech, there was never a scheduling problem. I understand they are understaffed but we have all month to schedule this right!

Now other sick. They guaranteed me that it would be safe. My cat died and now I have to treat my other animals that are also sick. Anyone else had issue like this? Or a lawyer who can help me in this?

I initially set up a recurring payment upon hiring the service and they have continued to charge me additional money outside of the agreement putting my bank account negative, they reimburse the money but never any charge incurred from the bank because they billed when they were not suppose to. The policy of ORKIN is to not refund charges incurred by the bank even if it is because they are not billing correctly. Only a company that continues to bill without permission would have this type of policy in place. I went to ORKIN from Terminix, they make Terminix look like the cream of the crop. They have also billed me for service that was never completed and I know very well that they have not because my gate is not operable and have never attempted to contact me to get in the yard.

Warning: Do not use this service! If you need pest control, there are several other options that are much better. I was a loyal customer for many years even though it was difficult to see that they made any difference. After I stopped service for a brief period, they charged me $250 for one visit. They typically show up for 5-10 minutes and charge over $100 each time. Another expert came and showed me all of the things that Orkin missed. Poor service and no loyalty.

First appt was on schedule. But thereafter they come late or not at all. But the minute I overlooked my last contract payment they dropped/cancelled my account and request that I start new contract with an initial down payment and every other month payments. They are less expensive than most competitors but not $WORTH$ the money invested not to mention their arrogant customer service.

Made a appointment at 7 am for Saturday 8/18 to remove wasps as my wife is has a very bad reaction from the sting of one. They said they would be here between 12 noon and 3 pm. No show. When I called they told me it was for the 23rd. Although the app. was made before 2 pm, for same day service according to their website she told me she could not get ahold of any tech as they all left by noon. So I was left to Monday to find another co. to do it right away. I waited for them and my Saturday and my wife's health at risk now till Monday. Thank you so much Orkin. Do not bother with them.

I had a late afternoon appointment. Waited home. The manager said he would come with his technician to take down wasps nests & go into my attic to see if there was an ant nest. The technician kept saying via text "he is with another client, last stop." They never even showed up. They led me to believe they would be here. I am very disappointed.

Kyle visits our company here in Honolulu on a regular basis and we told him about a problem we had with bugs swarming. He went above and beyond to solve the problem by trying a couple methods of getting the situation under control and came up with a solution that worked. Mahalo Kyle for not giving up.

I hired Orkin about 2 months ago to treat my yard for moles. They charged $650.00 for 4 treatments. After 3 the technician said they were gone but you get 30 days guarantee. After a week I saw more mole trails and they reluctantly came back for 4th treatment. Well my 30 days are up and my yard is now again filled with mole mounds and trails. This treatment is a complete waste of money. Each time they came out they were here for maybe 10 minutes at the most. I don't see how they stay in business.

I would never recommend Orkin, first they don't tell you that they just go 3 ft from your house, after that they charge more. Next they don't spray for everything, I have earwigs and ants, guess what? Still have them each on then I would call telling them that they are still in my house. One lady said I would be charged again. Another month a lady said that I would have a technician at my house the following week at no charge. Well guess what? No one showed up, surprise. This Orkin is a big joke, been with them for almost 3 months and it's horrible, customer service knows that I can't have my cellphone on me due to my job to email me so I have someone at my house and NO they still freaking call me. Do you not put notes in the computer because each and every time I call you guys I tell you that I can't be reached at my job by phone to email me. I hate this place and now I am stuck in a contract and still have ants and earwigs.

He did not treat the whole house for roaches. Whenever you're treating for roaches you need to do the whole house not just two or three little bitty spots with gel on the hinges. Didn't address my other bug issues. I'm still having bugs crawl out my cabinet when I open it up get my glasses. He didn't move anything. He just open the doors and says, "Oh looks like you caught it early enough." He put out a few treat sticky traps and I paid and I'm not happy. Tap that one so you some money go to the store get you some sticky traps.

Orkin Broward County Florida - Took them 2 months after inspection to actually schedule a termite treatment although there were active termites on the property, new residue appearing daily, & swarming every night. When you call the office, often you get a recording asking that you leave a message, no one EVER calls back. The staff, when they do answer the phone, tend at times to be rude and impatient. They finally scheduled the tenting after multiple persistent phone calls from me and my insistence that they do so. I was told it would be done on a Friday. When mid day rolled around and still no tent, I was lied to by the office staff and told it would be up by 6:00 PM. The tent was NEVER PUT UP. Multiple calls to the 'emergency' number were never returned. Finally through some ingenuity of my own I managed to find out that it had been rescheduled for the following day. NO ONE EVER BOTHERED TO TELL ME!

After two and a half years of paying Orkin for pest control we STILL HAVE BUGS. Just sat down after dinner right on the arm of my couch is the biggest cockroach I had ever seen. I jumped up off the couch killed the cockroach. They NEVER quite go away even after paying Orkin for 2.5 years! Orkin DIDN'T get the job done. IF YOU WANT TO "THROW YOUR MONEY AWAY AND HAVE BUGS" get Orkin!

My family had worked with Orkin previously for years, but we recently had a bed bug problem and called them in and had a TERRIBLE experience. Based on the inspection alone which you had to pay for ($95) I never want to use Orkin again. Upon entering the home he told us what bed bugs were (...I called and told them we knew we had bed bugs because we have had previous experience, but you must pay for the inspection, and it seems that there was no communication on our specific situation between person I talked to on the phone and the guy that came to our house).

I called Orkin last year to get rid of roaches. I had fought them for years and even though I had thought I had won the battle, I then got neighbors from hell. Once the people moved and their water was shut off, I noticed the hoard of bugs showing up in my house. I was just tired of fighting them. Orkin came within the week. He looked around and started to work. No chemical smells and no stains. Every cabinet, drawer, crack and crevice was sprayed. He put down sticky traps and small bait thing.

Nathan is my technician, and he is always a joy. He texts me the day before to confirm my appointment, changing his schedule to match mine as needed. He treats my home and me with respect, always telling me what he's doing and what he found during his inspections. He frequently goes above and beyond - he brought in a UPS package on my last visit without me asking him to! Great job, Nathan!

I chose Orkin for a pest issue at my house we just bought. Orkin beat the price a competitor offered so of course I went with them as I knew this would be an ongoing issue requiring Orkin to come out often. First appointment was great, the technician was on time and thorough. After 10 days we still had an issue and asked for them to come out and spray again which you get free during the monthly spray time period. I called our local office, made the appointment for as soon as possible, the day of the appointment no one shows up. I never received a call when they decided to cancel that appointment and they reschedule to whatever date they chose. I only found out when checking my online account and I saw the date was changed.

When a pest control company came to my door and offered me a lower price for a better service I called Orkin while they were standing at my door. The lady I talked to offered to match their price and I told her no thanks as I decided to go with this other company. I told her I wanted to cancel and she said she took care of it. She insisted there was no further action required by me. Then I noticed almost a year later I’m still being charged quarterly for their service which means I’ve been paying for 2 services for almost a year when Orkin was supposed to be canceled! When I called to talk to a manager he was condescending and said that they keep record of everything and there was no record that I ever canceled, essentially calling me a liar.

Terrible. The people on the phone were just plain stupid then the person they sent out here showed up with his zipper down. He was rude and did not understand english. This company and the people that work for this company should all be fired. They need someone to manage them. Horrible company. Horrible people.

I originally called Orkin for a flea problem in my house about a year ago and I have to say they took care of it and I have not had a problem since, which is the only reason they get 2 stars. As far as their customer service staff and scheduling goes, they are terrible. Many times they get the appointment time wrong. When I am called to confirm my appointment and I ask to reschedule it, they huff and puff and are rude like it's hurting them to do their job. I don't appreciate the bad attitudes. I feel like the communication between the customer service staff and technicians is very poor which is probably why the techs show up at my house at the wrong time/day. The next time I have a pest problem I will not be calling Orkin Pest Control.

Called Orkin on Tuesday. They set appointment for Wednesday then called and changed it to Thursday morning then called and changed it to Thursday afternoon and didn’t show up until after appointment time after I left for work. I called them twice today and they promised to call back right away and 2 hours later (after the second call) I still haven’t heard from them!! NICE WAY TO DO BUSINESS!!

Been having an issue with water bugs. Orkin came out and sprayed on 4/16 and the tech did a rush job. I had problems again on 5/6, so their solution lasted all of 20 days before the problem resurfaced. I'm going back to Ehrlich because I would get at least 2.5 to 3 months of relief from their services.

I sign an original contract with Orkin on 2/3/2018 for 6 months. The cost was $298.32. I had 3 visits to control mice in my house. So far this was successful. My problem is that Orkin has used my credit information to bill me an additional $145.89 on March 5th 2018 without my authority. I am definitely not happy.

Orkin came to my home two weeks ago last Friday to do a Spring maintenance treatment. The man who arrived was told what past issues that we had experienced with insects and where the problem areas in our house were located. I showed him our crawl space under the house and told him that the floor was unfinished concrete and he would probably need knee pads. He took one look inside the crawl and announced that he was too large to get in there, even though I am as large as he is and I have been in there numerous times in the past. He informed me that he would have another (smaller) tech stop out the following Monday to treat the crawl space. I waited all day Monday and no tech called or showed up at my home. I attempted to call the nearest Orkin dealer in Alsip, Illinois to find out why no one had shown up. I got a recording informing me to leave my name and phone number and they would contact me.

We called this company to eradicate our bedbug problem since Dec. 2017. 5 treatments $2K later it is now April 2nd 2018 and we are still finding bed bugs. We have laundered all the laundry in the house multiple times and have done everything the company has asked us to do to prevent spreading them throughout the house. I am very upset with them. I called them and demanded they come back and treat the house for free. They are agreeing to come back tomorrow. This better be the last time we have to have them come to the house. I feel like we've been scammed and I am not happy. Just be wary about calling these exterminator to your house. Remember pest control is a business not a hobby.

These fine people have been working in my home since Dec 2018 on a mouse invasion. They were here each time we called and made weekly trips to change traps and seal holes found. Today, we caught number 50. Yes, 50 of the little darlings who took up residence. I will forever be grateful to these wonderful folks at Augusta, GA Orkin. Only the best!

Joe came out for the first time 2 weeks ago. What an awesome person and customer service!!! Joe reassured us we were doing the right thing and that it wasn't as bad as we thought the cockroaches were. Did a follow up last week and advised things were looking better and we are headed in right direction!!! Thanks Joe. You are an awesome asset to Orkin. Wish all people had your customer skills.

My experience was a non-experience! I find Orkin too big a company to be bothered with potential customers. In order to come to inspect they give a 4 hour window and claim they will give a call 30 minutes before coming. It is a no non-sense take-it or leave-it condition and their customer service applies that rule to the letter. My question is why can't they agree on a time and keep it. Do they think (like bugs) we have nothing to do but to wait for them as if we are the bugs and they come to destroy us. No thank you! I am not interested in this kind of non-customer focused customer service. Good luck to this big company who will not be big for long with this kind of process to earn new customers.

On Wednesday, March 21, 2018, at 10:48 AM, I received a call from a Orkin representative named Rouel ** saying that he had me scheduled for an appointment for today. This is absolutely not true. I NEVER made an appointment with him for today. He actually left a message on my answering machine. I was home when he called but opted to ignore his call. Immediately after receiving his call, my intercom rang which I ignored since I was not expecting any visitors. Then within minutes, someone knocked at my door.

We use the in ground units. We have had great service but when it came to refinancing, they wouldn't fill out the form necessary causing me to have to pay for an inspection outside of the company I already pay for one. They claim it's a liability!! A liability from what? They are supposed to be protecting my home already. Sounds like fraud to me.

The Orkin estimator showed up at my Mom's condo, yesterday morning, unannounced. He said the Orkin office received a call from Mom saying she had termites. She let him in and she complained about the ants that Orkin sprays for. He went into her bedroom and came out with a diagnosis of bedbugs! I have had experience with bedbugs, know what to look for etc. He was showing me DUST in the bed frame. He went out to his car, for something. Came back in and miraculously found a bed bug in a knothole in the bed frame slats! I knew right there he planted it. He scared my Mom to death.

Extremely unprofessional, absolutely terrible customer service. I had called Orkin for an ant problem we were having, and on 3 different occasions, I spoke with different people from their call center. Each time I had them explain what the charges would be, and what they would cover. The first guy I spoke to was knowledgeable about pests, but was confusing explaining the pricing. Someone called me back later that day to offer me 10% off of what the first guy had quoted, and I told them I would speak to my partner about whether or not he wanted to go ahead with it. A 3rd person called back and since I wasn't sure about going ahead with the service, had this person explain the pricing also so that I was very clear on what to tell my partner about the cost. Each time I spoke with someone, they said that it would be one price for 7 visits throughout the year.

I believe Orkin plays on the fears of the homeowner. They made specific promises and never followed through on any. They did not locate where the mice were getting in. As a matter of fact, they really never looked. They were supposed to come to empty traps - when called they wanted to schedule for days later. I found and plugged the openings. Their baits did not attract or catch any mice. Performed services outside that were not requested. Wish I had read these reviews before I signed a contract.

Paid 100 first visit. All they did was put down traps... Guy was in the house 20 minutes. Didn't do a thorough investigation at all. Sat in truck. Came back with a contract that last a year which I didn't know about. We sealed the home and did a great job in catching the bugs. Don't waste your time or money in hiring these losers. They make empty promises come out and do nothing.

I will never use this company again, they always came without calling, they stated they called but I never got any messages, they did the outside, I never set up for the inside and they charged me 124.00, and said I still had to pay for it... Very poor customer service, I will go with Ehrlich next time.

No one ever explained my contract to me! They came January 19th 2018, he came and left. Did not know he was here, 'til I looked outside as he got in his truck! Not doing anything around and in my house! Next I received a email that they had raked $100.00 out of my account! Very upset, called them. Said she would put the $100.00 back in my account! Before I could say anything, she hung up the phone on me! If you have pest go to the hardware and get your own poison!!!

Two guys came out to my house and did service to my home in Kansas City, Ks. And it's been a month now and I needed my chainsaw out the garage. I went to grab it and it's missing. These have been the only guys in my garage. And also I work in the house and I bought my mother a system to turn the lights on and off with her Android still in the box and I went to hook it up and it's nothing in the box. My uncle referred these guys and my uncle notice he had a items missing as well. I would never in my life let a Orkin personnel in my house ever. I would not recommend these individuals by any means. Young Punks!

I had a infestation situation in a large home and didn't know where they all came from. Orkin explained roaches were travelers. With the many people in and out they can be in a purse, luggage, bag of clothes brought in the home. Never thought in 3 weeks I would be free of them. Orkin came in, educated me on what I need to do on my part. It was teamwork. No grease on the counters, stove, cabinets etc. Orkin explained that they feed off this... Food. Cracks I needed to seal the spaces. Behind the stove and refrigerator, I needed to make sure it to was spotless. The house from the looks looked very clean. But Orkin press his hands above the stove cabinets and show me how sticky it was. "Grease", he said. Then I pressed my hands and it was sticky with hard to see grease. So I pull out the stove and refrigerator and dishwasher. I washed down all cabinets until I could feel no grease. As Orkin told me to do.

We signed up for service in May 2017. I was told that this would be a series of 4 visits. The technician never contacted me to schedule dates, he would just schedule them and call me a day in advance to notify me of the visit. Once the four visits were completed, I assumed that would be it. He called me over the weekend to "remind" me of the appointment he had on Monday to service my home. I immediately sent a text stating that we no longer require service, to which he replied, "No problem, you just have to call to let the company know as well."

I have had representatives out to my house for $77.00 every two months. The initial visit was $127.00. It has been over nine months and I still have bugs. I guess I will have to do it myself. I will never use them again.

I will never do business with such an unprofessional company as Orkin. My first appointment for December 8th was cancelled that same day. I had an appointment for today 12/14/2017 from 12 to 2 p.m. I called the office a 2:03 and the rep said she would try to call the tech for an update and put me on hold. She stated the tech would not answer his phone but she would keep trying and call me back. I tried to call again at 3:39; no answer so I left a message asking for a return call. It is now 4:45 and I have not received a call. So I wasted a full vacation day for nothing. I work in customer service and would never leave a customer hanging the way this company did to me today. I will post this same email with the Better Business Bureau so hopefully save some frustration for someone else.

I love this company and the Man (AZIZ) who comes to do my treatment. He is knowledgeable and has a great Attitude. I had a previous company that didn't do a good enough job at controlling the problem that I had. I will always keep this company and refer to everyone I know. They are an honest company with no frills.

I rent an apartment out of a very nice apartment building. I have lived here for 6 years with no pest issues. Last year, a new tenant moved in downstairs that was a nightmare all around. Along with ** use, they brought the dirtiest of users/people, creepy people, filth, and cockroaches. After 2-3 months of them living here, we started to notice one here, one there. Within 6-7 months, the building was completely infested. We tried bombs, sprays, traps, nothing work. After a year, they were finally evicted, and Orkin was called. Their first time here, they were scheduled for 4:00 pm. They didn't show up until 7:30, and the exterminator said he was tired, it was late, and that he would come back the next day. None of the tenants were happy about this because we all waited, and made sure we were home at 4:00 when they were suppose to come. Anyhow, they came back the next day, and put dabs of paste in the cupboards (some of them) and in the drains, and left.

My Father has had Orkin for over 45 years. For GOD'S SAKE. HOW MUCH OF AN INVESTMENT??? 3000.00 Termite inspections, 300.00 maintenance, MONTHLY sprays for 60.00. He's been having mice problems for YEARS. Still have roaches in a better than most maintained home. My visit from out of town after being military for years, I encountered meeting the exterminator who told me, "Hmmm looks like mice are here," as he continued spraying. Mad as hell I followed him asking, "ISN'T THIS YOUR JOB to get rid of them???" He said, "Oh I have something in my truck." He went, came back and handed my 83 year old Father white boxes to place, then left. This was 2011.

It's amazing how Orkin speaks about how experienced and professional their employees are but I can't even get anyone to come to my house for an inspection. I have had them cancel on me 4 different times. Once I was told "Well we don't do services on Saturdays so no one would have came anyway." Orkin actually called me EVERY TIME to schedule and NEVER showed up and once they did show up I was told I had to make another appointment. The company is very sad. I would never recommend them, I had to start calling just to make sure someone was gonna come and every time was the same answer "You're not on the schedule." SMH something needs to be done about this. I NEVER started services because they NEVER showed up.

I rent out my home in the US and live in another country. When I moved, I contacted the local office to have my name changed as I had just gotten married and to request E-bills. The person I contacted said they would handle getting my bills emailed to me that she would just have to put it on her calendar as the company doesn't provide that service. I was very impressed that she would do that for me. However, when the time came, instead of receiving an E-Bill, I got an email from her saying my payment was late. I messaged her that I hadn't received the original bill and she said that she asked the billing dept several months back to email it to me. Since they obviously didn't send me an E-Bill, I asked if she could contact them again and she refused. Since she had originally told me that they don't do that, I feel that she dropped the ball and was lying and trying to pass it off onto someone else.

I had been an Orkin customer for over 30 years - first 25 no problems - no pests. Last 3-5 years different pest control operators every 2-3 months some clueless. Told them if they keep adjusting my monthly rates higher every 2-3 months I'm out. I finally got tired of new operators and kept saying I'm out - they did not raise my rates still 55/month which was ok- newest ones last two months would make an appointment not show- I would call them day of service ask for a call back to inform them when I would be home or out- no returns calls, no service. Office Girls in Fayetteville, NC were different each time I called- nice but also not well. My last appointment was Saturday between noon and two- left two messages with Mike the operator no return calls no show. Now Tuesday no return calls to reschedule or apologize. This local company was ok once but now terrible- would not use them again if they gave it away.

Yesterday they sprayed for fleas. I did exactly as they said, vacuum, wash sheets, clothes, any fabrics around the house, and picked all things off the floor as well as strip the bed. Came back after the 4-hr wait from them spraying with what looks like a can you buy at Walmart of bug repellent. Fleas did not go away. They are even worse now. I called my local office and they informed me they would send someone out this morning. Well, no one showed. I called the office to figure out what was up, no answer. Hmmm, so I called the main office. They couldn't get in touch with them either. Seems weird. So, I asked if I was under a contract, "Technically you are, but if not satisfied within 30 days, you get your money back." Well, looks like I am unsatisfied and clearly not getting a resolution except getting my money back. Thanks for wasting my Saturday Orkin. I wouldn't recommend them to my enemies.

It's amazing to see other reviews from all over the country indicating really inferior service! I have a cottage in Maine, which several years ago had a problem with carpenter ants. In fairness to Orkin, they did get that under control and I didn't see ants for several years. But last summer and this past summer, their service has been terrible. Although they have the name and phone number of a person to let them in the cottage in May, they don't bother to call, just come and spray the outside. NOT what I'm paying for!

I requested a quote for extermination services; the guarantee was 30 days. The representative provided checklist of what we needed to do. When it came to signing the contract, the checklist I was asked to sign was different. Wouldn't that void our contract if I didn't follow the signed checklist? Oh no! I didn't feel comfortable with the price, it was very expensive for a 30 day guarantee. I messaged Orkin and told him that. He said: Hello Mrs. **. At this point I would have no choice but to lower the price for you. With it being so late, we would take a loss on a day that was a". Yep, word for word. I have contacted the company twice without response. Save your money and time and find a professional. ORKIN IS NOT PROFESSIONAL.

I had a disastrous experience with an Orkin exterminator last Thursday, I live in Newman Village in Richmond, Va. They have a contract with Orkin. I don't and didn't have any pest. NONE! At all! He only sprayed the kitchen. I had the spray done only as a preventative measure. After he left (that night) in the wee hours, I got up for a glass of water. A swarm of fruit flies hit my face! To my surprise they were in a huge pile in the refrigerator! They were in a large pile in the freezer! They were dead in the freezer!

We recently called Orkin after discovering we had a roach problem. Having never had to deal with a bug problem before, we called what we thought was the leading exterminators in our area. We were quoted an initial price and was told we needed to go to huge lengths, such as clearing out cupboards, putting everything onto the kitchen table, and covering everything with sheets due to the extensive spraying the would need to do. They also told us to be out of the house for 4 to 6 hours after the treatment. We followed all the directions and paid for a motel room as I have extreme health issues, just to be safe.

In March of 2017 I contacted Orkin with a bedbug outbreak. They came and claimed they treated everything correctly. After, 5 visits and $1300 We are looking for other alternatives because we are still having a problem with them. Very displeased with the service they claim to provide. The supervisor told us a correct treatment should take about an hour. We had cameras in our house and all 5 times was 20 minutes or less in a 4 bedroom home. We also, had to throw away our furniture due to them saying the eggs were hatching because they couldn't spray all areas of furniture. So on top of paying 1300 we also have to buy new furniture if we can ever get this situation taken care of.

I have lived in my house for 12 years. We never had roach problems. I started using Orkin because we had scorpions (Texas). We were very satisfied with results of their service and decrease in scorpions. Then about a year ago we started seeing roaches. We complain about roaches all the time and we are still seeing them. They have a new technician every time and this problem is still not fixed.

I called Orkin Pest Control in the past 2 days to set up an appointment for Friday 8-18-17 from 8am-10am. When I called it was explained to me that the service would be every other month, $99.00 a month starting this month for 6 months. I asked was there a contract, the agent said, "No try us out for 6 months. If you like us we'll go from there." I gave him my credit card to start advised he would not be charged until after the first treatment.

I called in and asked a question about a previous account with my ex-husband. Both names was on the account. If it was time to spray the house or yard, my name was on the account as well as cell phone. Now that we are divorced and I ask that office about the account she tell me my name is not on the account. Sometimes it's not what you say, simply how you say it. All I truly wanted to know was if it was time to pay again. Too bad now I'm taking my money elsewhere for services.

I called the call center and requested info on having my home sprayed for fleas. I ask about treating the yard and I was told that they do treat the yard. I even said: Even if I live in a townhouse- She said yes. I explain the area that I was wanting to have treated outside- I was told yes. They will treat area. Rep called morning of and cancel which I was not happy- Called him back and he did come out. I found out when he arrived that they do not treat yards and was told, "The call center will tell you anything to get us out here." Will not have them back. Very disappointed with service. At this time can't say if treatment killed fleas but seeing what he did I would say NOPE.

I have had issues with Orkin for so long with them constantly! I'm so furious with Orkin! Numerous times they have skipped our spraying which we are suppose to get every 3 months!! Last month we didn't get a spray but got the receipt of our house being sprayed! So I called and asked them how did I get a receipt when my house hasn't been sprayed and they replied with “the guy sprayed all the outside”... which is a total lie!! I have 2 German shepherds that aren't fond of strangers so I know for a fact he didn't spray!!!

They come to my house every 4 months. They are to call to confirm and I will tell them where or if I have any special places I need help in. I have been working 84 hrs weeks and they tried calling me on Monday and there was no answer so they showed up on Tuesday. I would think that if you don't get any answer you would not do the job because there will be special instruction. They showed up did the job on the outside of my house not even knowing if I wanted them to do it. I would think they would want confirmation before they do the job. I am done with this every 4 months they just show up whether you tell them or not. I will only call them if I have a problem. I am done with them on this maintenance they will take advantage of you.

I have flesh flies in my house. I had them last year at this time too. I called to have someone come out on Monday. It's now Thursday and no one has called or come out. I was advised by customer care that they would be in touch with the service man in my area, and he would reach out to me to provide a quote or come take a look. No response. No follow-up. Nothing. Very poor customer service. Will never try this company again.

I made a contract with Orkin Dallas, TX. The initial home visit the Technician Rodney stated that he could not verify the type of bugs that were biting me. However, after three service visits and charges, Rodney informed me that I had "bed bug." Per Rodney, he does not do services for "bed bug." According to Rodney, that service is a separate service and will inquire separate fees.

Sorry this is lengthy, but it's the truth of what we've been through with this horrendous company. I live in a 1 bedroom apartment with my husband and son, we have a cockroach problem which has been getting worse for some time. The owner of the building uses Orkin. Now, when we moved in, we rarely saw roaches, but over the last year or two the problem has progressively gotten worse and this company does nothing to solve the problem. They would never call and let anyone know when they were coming out so I could never pull my furniture away from the wall, WHAT GOOD IS IT GOING TO DO IF YOU ONLY HIT TWO feet of wall in each room?!

Orkin man knocked on my door said nobody home, Wrong. My wife was at home at the back of my house when he knocked, My wife had POLIO and walks slower and he knows that. He said he sprayed the outside, put pellets down for ants and pay for indoor and outdoor service. Charged me $77.00. Said he was here 27 min, Most likely he was here for a lot less time than that. Did not get permission to start the work. Who signed his tablet that gave him the right to DRAW MONEY OUT OF MY BANK ACCOUNT!!! What is the word for FOR SIGNING SOMEBODY ELSE'S NAME WITHOUT HIS OR HER PERMISSION?? I called main office. She said the branch Manager will call me. HA HA HA HA big laugh. No phone call. I gave her my email address. You're right. No email.

This is my first experience with Orkin. I called to inquire about applying a pesticide to our yard to get rid of a certain pest and the representative was extremely rude when I told him that I would like to discuss the quote with my husband before we agreed to schedule an appointment to have our yard treated. I'm so glad we decided to have our yard treated by another company - first impressions mean everything!!!

I bought a wicker headboard and dresser from flea market and brought home bedbugs. Called Orkin and they came and did heat treatment and spray was very nice. Bugman did great job and they return every 4 months but have not had anymore problems since first treatment. Was expensive but no more than the rest I had called for help. I was so desperate and they really made me feel like they cared. Nothing but good to say about them.

I received a call from Orkin on Monday, July 3, stating that I had a balance of $150.00. I explained to the representative that I was unable to speak with them at the moment and asked them to give me a call in about an hour. The representative said okay; but never called back. I realized this morning that I never received a call back so I called I called them back to take care of the balance owed.

I thought Orkin was a reputable company until I called them to set up a pest control appointment. They insisted that I give them my credit card number before I could schedule. Now I know why. This company is a scam. They charged my card for services that I did not receive. On the initial appointment that I scheduled received a call that the technician would not be there because he was in a minor accident. On the second appointment to complete what was not done on the first appointment when I waited for 3 hours to be told they did not come because I cancelled the appointment. The treatment they did for the pest on initial visit was a total failure. Do not do business with this company.

Orkin came out said he sprayed whole yard, very large price in my opinion. Said to give it a week. I got bit from fire ants before he came out. Got bit again a few days after he came out. I emailed him, he came and sprayed again, supposed to be guaranteed for 30 days. The ants never really went away at all. Didn't bother to call him again. Only a half acre yard. Don't go by the reputation of Orkin. Not the least bit effective with ant pests.

I am very disappointed in the service. For one they state my home is serviced quarterly. What a JOKE. The last time my home was serviced was September 2016 and the technician didn't even have a ladder to complete the service. I endured the whole winter with mice. Thanks to them and they showed up in March and now again June 7th I was home all day, no one was here. Explained that and they said they have a work order for exterior services from 2:12 until 2:37. I pay a $160 quarterly for 25 minute services. What rip off.

I've been using Orkin for about 8 months, and I have had nothing but excellent experience with them. My technician has always been on time, courteous, immaculate, and has always taking care of my home. If I ever had a problem, he came right back with no questions asked. I wouldn't go anywhere else. Is knowledgeable and answer any questions that I might have.

Recently bought a house. The sellers were in contract with Orkin regarding pre existing termites. Orkin never came back out to check! There was damage the seller had to pay for. Well, we just had Envirotech come out. Guess what? Termites are still there! They treated ONE portion of the house - not the whole thing! This company is JOKE!!! DO NOT USE.

We found tiny white bugs in our house after a dog was outside in our garden. We called Orkin as they just provided us with a treatment a few days ago. The technician "thought" the bugs were lice which I found hard to believe but was told that Orkin doesn't treat for lice. Well it turns out that the little bugs were aphids and not lice - great call Orkin man!!! I will be asking for my money back and cancelling further treatments from a company with untrained technicians. Scare averted but wow completely different treatments. Don't use the Harrisburg area technicians or the local customer service - very poor on both ends.

I called Orkin to set up a time for them to come out to my residence last Thursday (5-18-17) and they said they would be by between 2-4pm. Around 4:15-4:20pm no one from Orkin has shown up or even called to inform me of the situation. I called Orkin to see what the problem was and they said one of their employees quit. I told them that that was unfortunate, but why would no one contact me to inform me of the situation, since I took off work to meet at the arranged time. The rep said she was sorry and re-scheduled for the following Tuesday, yet the interesting thing is a rep called me on Monday and said they were on their way out to see me, to which I told them it was supposed to be for the next day. I went ahead and left work once again. Long story short Orkin's price was $2k over 5 other quotes and with their sub-standard customer service/time management, I would highly NOT recommend using Orkin.

I recently called the Orkin man to treat my house for roaches. As embarrassing as it is, they told me the first 2 treatments would initially cost 140 dollars or something and 70 for any other trips after. On the second trip they decided to charge my credit card for 70 dollars and sent another man out to tell me I had termites! He gave me some ridiculous estimate. That's where my problem started, from that point on we no longer had roaches but my daughters were getting bitten by something in the night. The original Orkin man came back for a final treatment to guarantee the roaches were gone and I showed him my daughter's arm. He said it was bed bug bites and that he would get back to me, which he never did.

We were charged in the beginning $640.00, then $85.00 per quarter. This has been going on for three years and we trusted them to do the right thing. Never Trust Anyone. Cancelled our contract with Orkin... had a state pesticide inspector check our house. Right inside the crawl space there was a termite tunnel from the ground up into the floor joists. Will have to replace four or more of the floor joists. If Orkin was doing what they said they would do, why do we still have termites and are going to have to replace boards under our house? CON. They get the chemicals for free from Dow Chemicals so what are we paying for? Thieves in a white coat. Contract CANCELLED. Lawyer time.

Please read this review before you use this company. I went with this company based on the price and their willingness to complete services on weekends. I was 100% satisfied with the first visit Orkin paid. This is were my satisfaction ended. We thought we had mice in our attic, it turns out it was a bat based on the feedback from the Orkin rep. He also knocked down the hornet nest as well per our request.

Orkin Pest Control came to my house on 04/17/2017. I was told that I had carpet beetles. They said that they were treating for the carpet beetles. On 04/25/2017 the office manager came to my house at my request after I had to report him to the corporate office. He told me he spoke the tech that treated my house and he saw no signs of carpet beetles, but since I was upset he told me that I had carpet beetles and treated for them. REALLY!!

I called Orkin because I thought I might have snakes in my basement. Turns out I didn't, but the Orkin representative said I did have a high moisture level in my basement (although there was no visible water) and that I should have the wood treated with boron and a moisture barrier installed over the dirt part of the basement. He also suggested a very expensive dehumidifier system. There was no way I could afford the dehumidifier (We are talking thousands of dollars), but I did agree to the boron treatment and the moisture barrier, for $2462.00. A major investment for me, since I am retired and this represents almost my entire monthly income.

I observed an Orkin applicator spraying a poison which he identified as Talstar on a building about six feet from my property line, where I am growing some organic vegetables. When I became concerned about this and asked if he had sprayed next to my fence yet, he smirked and said he'd already done it. I became angry and said this poison could wash off in the next rain and drain into my garden. He became belligerent and said he could spray anything legal on that property and that I had nothing to say about it, and ordered me off the property.

Orkin Pest Control - Internet Complaint Filed. Orkin provides a 30 day "guarantee". When they returned to perform the exact same service, on the exact same location in our house, for the exact same insect type, they did NOT consider the first treatment a failure and then reset the 30 day guarantee time period. While we would expect to pay for treatment in other locations, or for other insect types, this failure to resolve our Carpenter Bee problem and not consider the first treatment inadequate is unacceptable.

I had ants on my kitchen counter and called Orkin and they came October 2015 and December 2015 then I cancelled 1/2016 and 3/2016 because of snow and winter cold. I hired them again May 2016 thru January 2017. I emailed the manager twice to ask when will my ants be gone and he never answered me. I called this morning at 9am 4/10/2017 and the manager was in a meeting and was suppose to call me back - he still did not and it is 2:30. I paid about $500 and I still have ants - they did not get rid of them. One of the times the ants covered my counter tops and when I called Orkin as a customer they said they couldn't come until the following week. For now on I will go to Home Depot to get ant traps and spray and do it myself for less. This Orkin is in Woodland Park NJ.

Orkin is horrible! Terrible! I've never seen such awful customer service! We've had our termite control contract since 2013, and Orkin has been out to check the treatment devices twice! Orkin literally does absolutely nothing and charges me $27 a month! Then, I miss a call and get a voicemail saying my card has been declined, so I call the same number that called me to give them my new card number, and I get the run-around!

I called Orkin for a rodent problem I had. The guy came over just to placed 2 glue traps in the attic and spent 2 hours talking about the first girlfriend he had in high school. He did not do anything. I wasted my money and time. Orkin advertising says money back guarantee but guess what, I didn't get my money back because the guy spent 2 hours in my house. I should of read the reviews first. I hope this help other people not to fall for false advertising.

I paid $650 UPFRONT for a pest control and my problem was not solved. I had a exterminator come out on three different occasions and still nothing changed. Finally, fed up I called the Orkin manager and requested a refund and he refused to do so, blatantly just telling me I could not get back my money. On their web page it clearly stated "Money Back Guaranteed". The manager kept insisting that they come out again, but I refuse to let them keep trying to sell me a product that clearly wasn't work for me. It was too much of a hassle moving clothes and furniture back and forth several times a week. This company is a total rip off and I would not recommend to my worst enemy.

I was charged by this company for services NOT received. The technician claimed nobody was home when in fact, due to the snow storm my entire family was home. I called the local branch to rectify it, and instead they charged my card and did not call me back like I asked. Shady stuff and I plan on canceling my contract with these thieves!!! If you look at the receipt, it clearly states signature not entered.

I had Orkin out of Wilmington, NC for my bug maintenance for 3 1/2 years. The first 2 years the service was excellent however the last 1 1/2 years it dropped drastically to basically no service at all. My tech said I was allowed to have in between sprays from my regular dates, but when I started finding more cockroaches and kept calling him, I got no response and then finally he said I have to change my account to increase service. He didn't show up in my place for several months. When I called to see why service tech had not visited, I was told they had cancelled my contract because lack of payment and had turned me into collections for last payment. I inquired about what they were talking about as I have always paid my bills on time, I found out that they had sent the bill to my old address, but had never given me a courtesy phone call or email. Even though they had my correct email or phone.

I contracted with Orkin less than a year ago that was to include services when called or quarterly for one year. December quarterly visit - no show. January visit because December was missed - no show. March visit - had to call on day of appointment to encourage the tech to come out to keep the appointment or else it would have been a no show. On the March appointment tech brought a little tiny puffer of some sort and wanted to only apply treatment in a few corners of the home asking where I thought it should be applied. When asked about spraying the perimeters of the home - he stated, "We don't do that." (That's what I contracted for.) Then he went ahead and did that with much protest and put a sticky trap in one spot (which I did not request nor need). He still missed a few walls - which I pointed out.

On 2/23/2017, an Orkin technician responded to my request for rodent control. He placed traps inside the kitchen and garage and advised on various ways to discourage rodents. Specifically, I told him that if a rodent is caught in the kitchen, I will not be able to handle it. Sticky boards were used in the kitchen instead of snap traps because I have a cat. The traps in the kitchen remained empty until late Saturday when it did trap a large rat. It was still alive, of course, and was aggressively trying to free itself. ORKIN advised that I was to call the technician and the call center for removing trapped rodents. I was never told what to do if one is caught on a weekend or after hours. I just assumed Orkin had technicians available during odd times. I called, no one answered. Left messages on technician's and call center's phones.

I made an appointment for 8 to 10, missed work to be at home when he arrived. He called me 10 minutes after the appointment to say he could not make it. This is not professional at all. I am searching for a new company.

I made an appointment. I was required to give them my credit card information to schedule the appointment, but then they never showed. I feel like they owe me for wasting my time. When I called to find out why no one showed up, I was told they had no idea and will have to wait until Monday morning when the branch opens back up. Now I am going to have to miss work just to have an exterminator check my house. Don't waste your time with a company that thinks nothing of wasting yours.

In October 2016 I requested them to do a 1 year service for roaches on one of my properties and after my 1st appt. while their tech was at the property he made harassing rude inappropriate remarks towards me, how my property looked. I called the local office, requested to speak with the manager and when he didn't call me back they billed me and when I refused to pay it and called him again and told him that he and his low life employee needed to stop leaving rude notes on my door and rude voicemails they continued to show up unannounced and even did treatments outside the property after I told them I didn't want their business.

Orkin has protected this home for 58 years under the same contract!! Yes it is at an unbelievable price due to it never being cancelled. There is not a doubt in my mind of whether or not we were given an excellent product and application 5 years ago when they retreated for a termite infestation. They did a great job in repairing damage and the retreat. But, this is not the heart of the issue. The heart of the issue is, Orkin wants to nullify a bond that has been active for close to 58 years based on a payment not received that was issued and sent through the Federal Mailing System. 40 days before the coverage ended.

If I could rate it less I would rate them a negative 5 very poor service. The tech could not tell the difference between a snake and roach bait. She would come out and ask where we saw roaches and spray a little. We were promised full reports. Full coverage spray in the house bait and outside spraying. We ended providing our own bait. She did not spray anywhere but where we saw roaches, we kept telling her we saw the around the refrigerator. She said they do not go in electronics. Ended up having more pests after using them than before. If you want to lose your money and get no results then by all mean use them.

They are prompt when we call and need assistance. Their staff are extremely knowledgeable and thorough in their assessment and treatment of the problem. They take the time to carefully explain the pests and how they behave; what the treatment will do as well as risks to pets and people. They listen to our questions and concerns and give thorough answers that address the issues. Staff are friendly and genuinely want to help.