Orkin Pest Control Reviews

Had Orkin treat my house last year, and went for the 90 days as same as cash option. Sent in payments on a monthly schedule and after the 3rd, they simply stopped sending anything. Fast forward to now, I get a collections bill. And now they have added $155 'interest' charge. Meanwhile they were happy to cash the check for the annual $300 fee for inspection and upkeep (that bill was sent 2 months ago). No indication that I owed anything else. No communication until they build up some 'interest' charges and then they simply exhort it from you. These guys are running a SHAM on customers and they just lost one. Orkin is TERRIBLE. DO NOT USE ORKIN unless you want to be treated like a second class citizen.

Too bad services! Not any call before and comes your home, nobody rings doorbell then dropped service invoice into your mailbox and charges your money. When you called the company many times and asked why, they told you "serviced outside of house." It is really ridiculous. They were serviced on sidewalk and street for Silverfish. I have a house in the city of San Francisco.

I should have researched Orkin better before making my choice to be my (pest control) professionals. My complaint however is not related to pests. My complaint is about their billing and verbal communication skills. The techs I have encountered seem have a lack of documentation and are there to spray. Because of this I recently cancelled my service with a tech because I was moving. Now 2 months later I get a message my account is past due. Come to find out the tech made no notes about it. Now I am trying to defend my request of 2 months ago. Instead of helping they choose to make me provide a tech name and date of service. They left it up to me to provide all info and did not offer to look back at their records. How rude. Certainly not a customer friendly business. I will pay it and move on. Rest assure I will never recommend them. Word of mouth advertise, builds business and destroys them as well. Good luck to the Orkin Co.

The Orkin sales rep was nice and knew about the Orkins termites. The attic need some insulation, however he was trying to oversell, meaning, he measured and said I should have an r value of 49, but mine was only rated at an r 10. Now my crawl space does have a serious issue with ground water after and does have an improperly installed sump pump and no drain line at the footers. On this he was tee totally incompetent.

I called again for a quote for removal of a field mouse that had gotten in my home. In the past, our had had scurried a similar field mouse right out the door, but this time I contacted Orkin because my daughter was quite disconcerted by seeing a mouse inside the house. I was greeted by a customer service rep over the phone who immediately launched into "This is the mouse breeding season and you have colonies of mice and you called the right place..." then put me on hold after asking my address in order to enter it into a database which gives them my square footage.

Orkin techs are rude and unreliable with poor communication skills. This week coming up makes three weeks of calls and scheduled appointments and my house still has not been exterminated :-(

Fair? Accurate? Honest? No grey areas? Me or Orkin? Their offer by their sales rep made them some money. Very misleading!! Up until this past summer I thought How thorough the company was in treating... What do you call a flea? A small bug with a bite? A critter that annoys humans and especially animals? Is it a PEST? NOT according to Orkin!! Now, w/ treatments per their schedule, don't you think some of the monies I was charged would take care of FLEAS? Was this info brought up by sales rep. My dogs are always near, thus He saw them. Oh my ant population has not ceased, either I use Tara liquid and get better results.

Orkin got hold of me, result from my complaint. They have come and sprayed my house again. I hope this will result in a end to cloth moths. It seems two employees did not follow through and that's why I did not get a result the first time I used Orkin. They told me they will do a follow up to the new spray done last week. I want to thank consumer affairs for their help with this problem and will let you know if the results are good this time.

About five weeks ago I had a very friendly inspector come to my home to check for bed bugs, which I knew I already had. I have a terrible allergic reaction to the bites and was desperate to get rid of these blood sucking pests. I had tried everything on the market that advertised to kill them. In a few short days they had developed an immunity to the poison and would come back worse than before. Just after Christmas I had scheduled them to come and heat my house to a 150 degree temperature for 30 hours. For this treatment I had to prepare my home and box up, sanitize, or throw away anything on the list they gave me. Day and night for ten days my family stressed over this preparation. When we come back our home was ever so cozy. It was a few days before the temperature came back to normal. This treatment worked, every bug in my home was dissolved, there wasn't a hint that we ever had bugs or spiders.

I received a bill from Orkin for service I had paid. They have changed their notifications of when service was provided. Before they would leave something at the house stating service was provided. Nothing is left now so if you are not home, you do not know if service was given or not but they send a bill. When I called Orkins they came out to re-service my house. Was told they now email customer. I provided my email address, still have not received emails but continue to get bills. Also had to have my house inspected three times for terminate since the first two Orkin personnel failed to enter information into their computer. I even showed the second and third inspector copies they left me. I have been an Orkin customer since 1988 but as of today, I have cancelled my service contract with them.

We had Orkin's dry zone and annual contract for the dry zone for a few years. Everything worked fine. Until we sold the property and tried to call their local office to terminate the contract and get a partial refund for an unused service (about 5 months out of a year). That's when the true nature of their business came out. Rudely the customer service in Murfreesboro, Tennessee said they would cancelled the service and NO REFUND!! "We don't give refund", she said. A three months went by, we received another bill. So I called and found out that they lied to me about canceling service. So I told the customer service to cancel it again. He told me that he could not do so because his computer had problems. I see they would not cancel it so they don't have to give customers refund.

Had hired Orkin to take care of mites/fleas. Always felt problems even after a few months of them coming in. At the end, I was out of town for quite some time, and called to indicate that I did not want the service at the appointment they wanted to set. They then called me back when I was out of town (did not get me on the phone), and said they would come by and Spray OUTSIDE of the apartment to fulfill their obligation (the "problem" was solely inside the apartment). When they billed me, I told them I said I didn't want the service when they first asked, and they came by without my approval. They then sent my bill to a collection agency (for a "service" they never delivered and I did not request). I would not recommend Orkin for anything. Complete "rip off".

I called Orkin with the impression they were the best. Wrong. I have noticed roaches. It has gotten out of hand. I looked for an exterminator as soon as I had the money available. First problem, I call the call center. We agreed on a monthly treatment plan for three months.

Said would spray outside but never did. The guy used foul language and acted like he had stick up his butt after he got our money. Real jerk. Use Clark pest control, great service.

I have had Orkin for more than a few years and last year they left me notice on my door that I did not have any activity and the annual inspection was complete. WOW... they had not even checked under the house! How do I know this? My crawl space is locked. So, I call them and they tell me that the inspector will return or call to do the inspection again. Now... I have already paid for service until 3/15/2015. So maybe, they think they can just do whatever they want because they already got paid. I called and canceled the service last year in June after the guy never made any attempt to do the right thing. Today, 5 JAN 2015... I receive an invoice/bill from Orkin for my annual service until 3/15/2016. I called again and canceled my service. WOW... no integrity at all for these guys. I have all the facts if anyone requests them.

I had a tech named James come to my door and stated "My name is James, I'm here for the evaluation." No handshake, no eye contact. I extended my hand and invited him in. While explaining where I've seen my problems at, he did not even want to hear it. He just said "Sign here and I will go over the procedure." He started getting annoyed when I asked him questions, so I told my 11-yr-old to go in the room because of the way he was talking to me. Then he said for me to find another pest company. When I called his office, the girl said that the general manager would call when he got off the phone. 2 hours later, he called telling me how good the tech is, and he wrote it off as the tech was having a bad day and hung up. My family already had everything out of the cabinets and from under the counters. All he had to do was his job.

I hired Orkin, and they have been here 3 times for treatment, but it doesn't seem to be working. The technician showed up this morning but he didn't do a very good job to my standards. He sprayed a little Orkin potion in the kitchen floor, never even opened a cabinet door. When I told him there was an ant problem he squirted some Maxforce ant killer in a lid and told me to set it where I saw the problem. I never saw him spray the bathroom and again he didn't open the cabinet under the sink. He never went to the 2nd bedroom. This has cost about $1,000 and after 3 services I still have problems. I suggest to buy your bug killer from a local store. I am not confident these people help the problem but Orkin people want that ol' mighty buck.

Sent a man with a torch for inspection and expect us to pay $100 for that. Very unprofessional. They are under the impression that their price is best which is so not true. Don't waste your valuable time behind this folks. They just don't know how to talk with customers over the phone especially the manager.

I pay Orkin 165 Clark Rd. E Berlin Ct 06023 (3 months) for service at my apartments. My tenant said the Orkins Technician have not been there for 3 months so I call and spoke to the manager ** and told him the problem. He would investigate and get back - he never did. I kept calling and ** told me not to worry – it’s all taken care of and I must not to pay for Sept, Oct, Nov. Technician ** credit the account and December and every time he said he is working on it. I call Mr. ** was very nice and he call ** 12/11/14 and he told him that owe nothing and he will e-mail a confirmation 12/11/14 by the end of the day. I have never received it. I am very unhappy with this company the way they handle business. My tenant apartment still have activity going on and the Technician said he would go. He did the first floor and never even go to the second and call and promise to go. The Tenant wait and he never show up.

I hired Orkin to get rid of mice. They told me a tech would be there the next day between 8-10am. I got up at 7:30am on my day off only to wait til 10:30am when I finally called Orkin and asked where the tech was. He finally rolls in while I'm on hold. The tech "Aaron" tells me everything he's going to do to get rid of the mice as well as insects. After signing into a year contract he did nothing but put a few traps in the basement and garage, which I had already been doing. So of course the next day I called to cancel the contract since I'm only given 3 days to terminate it. Without any questions the rep canceled it. Aaron came later that day unannounced, walked into my house, took some of the traps, went back to his truck, came back and said he was getting the rest and left through the back door without saying a word.

We saw a cockroach in our kitchen last week. The first pest control site that came up on the internet was Orkin. I wanted to make sure I contacted them immediately so the problem didn't get out of control. Where there is one cockroach, there are many. Orkin came out that night and said there were no signs or German cockroaches, only dead crickets downstairs. I had a picture of the cockroach and showed him. He said it was a "silverfish". That night, I saw one on my nightstand trying to take a sip of my water. I was in a panic and at this point it was my head that we might be infested.

We had called ORKIN 3 months ago for pest issue. They only come out when you contact them. I called to cancel their service today and was told I had to give a 30-day notice to cancel. Their tech refused to come back due to outside vent issue. We basically paid for nothing. 3 months of terrible service. And the staff at ORKIN is rude over phone and demanded we tell them why we are cancelling. NEVER AGAIN!! And if you do cancel they do NOT issue any type of cancellation notice or number. FYI.

I am 9 months pregnant and my fiancee and I started to realize we were starting to have a real roach problem. I looked up what roaches we had and saw that they could cause respiratory problems and can carry diseases, something you don't want around your first child, let alone a newborn. I call Orkin and they tell us they will be out the next day to take a look and spray. I was pleased to hear we could get help with this problem so quickly considering how soon our baby was coming. They were supposed to be here between 8 and 10. At 8 AM, I was up and ready to get the first treatment done on our house. 9:45 AM comes around and my fiancee and I and wondering where this exterminator is. 11 AM comes around and we call the company to complain and let them know we have plans and for them to just come out the next day. We let them know we were disappointed with their company's inability to even call and let us know they weren't coming.

I'm an employee of this company and I will tell you they will steal your money. I might as well come sit in your driveway for 15 minutes and you pay Orkin 48 dollars for a service you are probably not getting. I'm an employee at the Huntsville Alabama branch #112, branch manager **, pest control manager **. I've been told to lie, halfway do my job, even lie about my hiring process. I've been told to lie and fill out customers paper work saying that their services have been done but haven't. I haven't been fired but I feel this is immoral and wrong. It is the reason I'm posting and could possibly face legal action if my identity is revealed because of the paperwork I signed when hired. I was told in a meeting that it wasn't about the quality of service, it was about quantity of service. The more services ran, the bigger bonus checks these two ** get every month. I will be leaving this company because I don't want to steal people's money which is what these people are doing to you.

Contacted Orkin for pest control problem, made an appointment, waited 4 hours. Never showed up, never called back, very bad business.

We called Orkin to come out and treat our house for fleas. The saleswoman on the phone told me our first treatment for fleas would be $196 and any additional treatments would be $107. I agreed to have them come out the next morning. When the technician arrived, he told me that the call agent was misinformed and it was a substantial higher cost for the treatment. On top of that, we would have to sign a 12-month contract for Orkin to come out every other month to treat fleas. After we had taken the day off from work, put our dogs into a dog day care, we find out Orkin is going to charge us more than they had stated over the phone. I recommend getting a written contract before starting with any company and stay away from Orkin!

Called last June (2014). I had a spider and silverfish problem. I got the sales pitch for the "service contract". I replied, "We will see how it goes". He then said he would get a contract out to me so I could look it over. They showed up the next day. They sprayed and I paid them 152 dollars over the phone as soon as he was done. A week or so goes by, I get the "contract" in the mail. I looked at it even though I had already made up my mind I was not going to continue. I saw what I got for my money and it was obvious to me that it was not worth the money. I still had spiders and silverfish.

I have been living in my apartment for 5 years. When I moved in I had roaches all over! Disgusting! My building had a contract with them so it was "free". I called them and they put food and spray the whole apartment. Months later, I still saw the roaches everywhere. I keep calling them to come and spray the apartment every month. A year later I called the office and put a complain because nothing change. They told me I was almost lying because it was impossible to see them after the treatment. The guy who came to my house told me by phone that I was a liar and that I should take pictures of the roaches and send them by email. REALLY?? Do I want/have to lie with that?

First off I call about bed bugs, nice man came out, looked at my bed. Say "yep, you got them, now that be thousand and fifty dollars. That's a cheaper rate than most" ....wth to spray alcohol and DE (didn't know that all it was until 20 mins into treatment). They send a guy out and he goes into spraying my house like he's putting out a fire and doing what the tech told me. I put all pictures on floor, everything drowned in at least 4 inch of alcohol, pictures ruined..that not sad part. I didn't notice until 2 days later when I'm going to put some stuff back up that my daughter's dell laptop is full of liquid dripping out everywhere 2 days later.. This is a scam to scared people with frankly problems and no they did not kill my bed bug problem. I been fighting them myself with same alcohol they used and it kills them on contact BUT YOU GOT TO FIND THEM OR LET THEM FIND YOU. Drowning your house in unknown places is a waste of time and if I was anyone fighting bed bugs don't call Orkins. I'm on the net now looking for someone to help me with my problem. Orkins, you should be ashamed of yourself - very bad experience with Orkins.

We called Orkin originally for a carpenter ant issue. We moved into our current house 5 years ago. Began noticing we had a few here and there. The longer we lived here each year seemed to get worse. We contacted Orkin finally because we wanted to go with a recognized company. First time out a lady showed up, some supervisor walked all over the house, told us when they would come out, signed us up for the contract, was supposed to come out, first time tech was to inspect and spray then continue monthly for 3 months then they were to come out if we were still seeing the ants without any additional charges.

These people have been treating the apartment I just moved in last week every two weeks for two months... Landlord said he paid them $3k & the place is still completely infested!!! Every time we call them to say the bugs are still everywhere they say to let the bugs keep biting us and breeding for a week to see if they just go away on their own before even scheduling to come back and contaminate everything with their useless chemicals that do not even kill a common fruit fly.

I would NEVER call Orkin Pest Control. We woke up to millions of ants in our house. We called Orkin early Saturday morning. They told us they would be at our house between 12:00 and 2:00. They took our credit card information and we trusted that they would be here. They never called and never showed up. When we called the company, they said they had no way of getting a hold of their employee. Luckily one day later we had an awesome guy come and take care of our problem. I am only sorry I didn't read all of their negative reviews first.

I called Orkin after chasing squirrels through my home for weeks! Told them of my problem. They sent a guy out who decided that where I was fighting squirrels was not the solution. He went into attic and here is a good one, saws eyes and could tell there was a least two generations of squirrels. Too far to take pics but he could see them. Long story short $5400. Later they solved the problem or so they thought. Two days after they were gone I had squirrels all over my house again. Called service guy, he says, "Well I will have to try to get out and see where they might be." Two weeks later I found where they were getting in and solved problem with an old license plate nailed to hole they were coming. Guess what, no more squirrels! And to think I must be an Orkin man. IF they come near your home shoot them and I don't mean the squirrels!!!

On a Sunday night, we heard a mouse gnawing and running behind the wall in our 5 year old's room. At our age, knew exactly what it was so called Orkin 1st thing on Monday morning. They scheduled a time for Tuesday and technician Julie came out. We explained what we heard and what we knew it was. She indicated she needed to look in our attic. She did NOT have a ladder, she did NOT have a flashlight. My husband got out his ladder and flashlight and she went up and indicated she didn't see anything. She said she was confused and was pretty sure we had bats. We reiterated the gnawing and chewing and that we knew what both sounded like and it was definitely mice. After 30 minutes walking around the house she could not find any entry points.

I have no complaint about the guys coming to the home to do the treatment. The issue is that the salesman sold wrong service (treat carpenter ants) to us. And Company tried to keep charging us even though the issue was caused by squirrels. The first, salesman saw no evidence there is carpenter ants, but identified that the noise from the attic is caused by carpenter ants. The second, when the wrong treatment was made, ORKIN still tried to force us to continue the service and pay for the service. Since the first treatment made no any difference to the issue, I called ORKIN. I was told that they can move the second service up. I refused because the first service didn't do anything.

The worst place on earth! Never came on time for the appt. Came 4 hrs later... called to confirm. Keep on saying that will be there soon. Wonder how are they still in business when they never arrive on time. People are busy with life... Need to come on time... People have plans... Wasted half day. Also, did not show up on the day that's scheduled. Came on a different day without notice. Charged the service fee on that day. This company is **! Don't ever go with this company... You will regret...

We found out we had bed bugs, so we called Orkin. They came right out and were so helpful and made us feel so comfortable. Only took one time of treatment and the bugs were gone. We have been bug free for two months! Best service ever!! Thank you so much for everything. Will definitely use you guys in the future :)

I had called and asked questions regarding their services to which the sales lady assured me they do a full assessment of the home... (I was wanting to get rid of ants that keep coming back). I set agreed to the first time FULL home inspection for 149.00. I set it for 8 am on Saturday... They have a 2 hour window so my appointment was between 8 and 10 am... I was told this was going to be a FULL Inside and outside inspection and spray so I awoke my entire house on a weekend, our ONLY time to relax and sleep in... We were all up and ready by 8 am to do what ever they needed us to do... get into rooms, bathrooms etc. We didn't want to be in the way so we were all ready... We were all awaiting the tech guy to show when we got the call that sorry they aren't coming @ 9 am. He was ill..

Tech. provided sub-par service - Late arrival to appt., incomplete inspection, inadequate treatment, zero safety info, no follow-up appt. made - no clean up, created hazardous living conditions, unprofessional and unethical.

I reported to apt office that I saw a bug. After three years living here it was my first one. Orkin came out and spot treated and then told me he would be by for a month to check on bugs. There is where they started messing up. After that I started getting bites from something unknown and that went on for almost 8 weeks. When they say they will be back they don't come back for weeks later. Then when they do come in they don't do anything but walk around and talk. I told him about the bites and that I even ended up in the hospital. Again nothing done. They don't care about anything but their pay check. At this point I didn't care about the bugs just whatever was biting my family.

Orkin is failing in its contract for service to my home. My agreement with Orkin is that a technician will service my home on the first Thursday of every other month, and stipulates that I MUST BE AT HOME because of the INSIDE ENTRANCE to the basement. I have requested, therefore, that the technician call on the day or night before service.

I had Orkin out to spray for bed bugs... After finding them again, I called to ask why and the person that came out said to me, "Were you not paying attention when I was out and explained?"...

This office has the laziest managers that don't call back and when they do they give you attitude. I pay for my service every month. I think I deserve respect.

I have a problem that required extermination services from the Orkin in Aurora, IL. They have been to my home on multiple occasions and the problem is not resolved. The manager Jim is rude and condescending. I want this resolved but so far they have done nothing. I called and was told they were busy with customers and would get back to me but no return call and they refused to give me the number for their district or corporate offices.

My brand new bed got damaged, when the tech. drag the box springs across the foot board, cut 15 grooves in the wood from the staples on the bottom of the box springs. I called a furniture repairman who made the foot board look like new again, but cost me one hundred sixty three dollars to fix. I called the tech. And he said he would have to talk to his boss, have not heard back.

We have been getting every-other month service for around 4 years, and they lost our business, as the quality has plummeted in recent months. I had a service tech come out and not finish the work, so I called the office and asked for someone to come out and finish it. They have been giving me the runaround for 2 weeks and counting. I called to cancel my account and they were indifferent. There are other things that have been sources of irritation over the years including that there is no direct line to contact the office, their answering machine is often broken, they do not notify clients before canceling service and they took 3 years to correct my phone number on the account, which meant for that amount of time, I never got notice that they were coming to my residence, and often missed them.

I contacted orkin for a bedbug problem. They came out assessed everything and told me it would be $1300.00 to spray, treat the home or $1495.00 to tent. I took all I had in savings and paid for it to be tented just because I couldn't bear to see my daughter with another bite. I followed all instructions praying this would be the end. Around the 60 guarantee mark, I noticed bites again. I thought it might be mosquito bites since it's summer. Well I was wrong! Orkin also comes to my job to exterminate so I asked him about it. He said, "did the other guy who came out tell you to throw away the mattresses or at least bag them".. I said, no he told me everything is treated and I have no worries.

We accepted a newer love seat from a neighbor, long story short, we also accepted their bedbugs. We didn't notice right away but at the same time, we called Orkin early enough to be an infestation. We paid a little over $1800.00 for them to heat the house and spray, guaranteeing it would kill anything. Two weeks later, we are still getting bitten like crazy so we called them again. It took an entire month for them to come back to spot spray claiming it would kill them on contact. Bs. We found a large adult and a baby just to show them when they get back out here...which we are still awaiting the call for the appointment. We had to burn out furniture and bedding/linen as well as miss 2 days of work to be here. I'm livid. I do not recommend Orkin.

I live in a small bachelor Apt. Orkin has been spraying for 2 years and still the bedbugs are here. The entire perimeter has been caulked. When they come, it takes less than 5 minutes to do a unit. If this sounds familiar, speak out as all we have is our voices. Thanks.

They sent out someone without a business card and was not even listed as an Orkin employee. Twice we were guaranteed we would be called back and it never happened. We were given a "rough" estimate of around $3000 and eventually had the work done for $6000. There is something very wrong with this company. I'd much rather rate them zero stars but that isn't an option.

Orkin came out to treat our home for scorpions, but I was surprised when they only dusted weep holes and set out glue traps. They didn't spray outside. Days after they had been out and up to 20 days after, we've seen 4 scorpions. I called the branch office to cancel and express my dissatisfaction, and was told I would not be refunded my initial $160. This comes after the technician told me if I was unhappy, I wouldn't have to pay. Clearly against their Money Back Guarantee on the service agreement I signed. Don't use Orkin. They lack integrity and the product to treat pests as well.

Orkin has been contracted to service my church for many years. I've been the secretary for ten years and recently discovered that our annual contract had not been renewed so contacted them. The person I spoke with said "he" would call me right back. It was about two weeks before he did and set a time/date to meet board members, go over things for a new contract and add a new parsonage to the entire contract... including the existing church building. Ultimately it was going to be yet another expensive treatment to PREVENT termites.

So they advertise that service is $99 for a tech to come to your house every other month, for twelve months. If bugs come back in between service, they will send a tech again, free of charge. If bugs still come back, they refund the $99. Good luck getting someone to come back out after finding bugs after the service. When you call, the girls who answer the phone could care less about what was going on. I scheduled 6 (that's right, six!) appointments for a tech to come back and re-treat. No one ever showed up. When asked to speak with the manager, he was always out of the office and "would call me by 5pm." I never received a call.

Didn't even inspect the house (!), Look around or instruct me of how to keep from getting further fleas in the house, etc. Handed me a contract, wanted $200.00. Certainly not what the commercials or googling what they say they DO. They DON'T, THEY DIDN'T.

My superintendent said we had bugs and called in "Orkin" to deal with this problem. They came and sprayed but gave the super a copy of what they found and not me. They were supposed to put bed bug covers on the bed and didn't. Not sure if they forgot or if it was unnecessary because we didn't have bed bugs. This happened on Friday and the super was off for the weekend. So I tried to get hold of Orkin on Saturday and "Anna" kept saying the boss was busy but would call me back. She said he would call for sure at 2:30. He never did. She said she called the regional manager "Rob," he never called back either.

Bought a home in 2001. Ower had a contract with Orkin full renewable subterranean termite home ownership repair guarantee. We spoke with Orkin, they removed the original and added my husbands name when we bought the house. We continued paying for the inspections for the past 14 years. All inspections show no signs of termites. My husband, a veteran died on December 17, 2013. After he passed, Orkin contacted me telling me we needed to add a Dryzone for extra protection. Paid over $6,000 to have this completed in March 2014. Had repair work completed on our home in April 2014. The contractors could not believe their findings. Entire beams holding the house up were eaten away. Live termites were everywhere. When I called Orkin, they stated it must have been a void space they had entered. Orkin retreated the area but refuse to pair for any repairs. As a widow on a fix income, I can't afford to have the home rebuilt. It is destroyed. Their contract forbids any legal action against them. This is one of the worst things that could happen to a person other than losing their loved one. I have had both happen to me in less than 6 months.

I called Orkin at (877) 331-0931, the phone number they posted on the internet. The first lady answered the phone and collected all my information and asked if I am interested to sell my house or need to refinance, which I say NO. Then she said she is going to transfer me to the customer rep who will schedule the free inspection. The second lady answered the call asked the same selling/refinance question and then started to collect the information I just gave out. My question is: Why does Orkin keep asking the same question by different people on their advertised phone number? Shouldn't the first call be answered by the customer rep? What is the purpose of the first answer that collects all the info?

Called them out cause we had a bug infestation going on between the walls of our home so decided to go with so called experts in my mind. I had seen various commercials claiming to kill a bug - you have to think like a bug. What a joke - the only thing these so called techs and experts were good at was wasting my time and money. Very expensive for horrible service. They came in spraying a few corners and promptly leaving. Needless to say, I am very disappointed with my service. I could have done the same by going to home depot and buying a gallon of ortho pest be gone. So please save your hard earned money and do it yourself. This is a huge scam and the name is not the best solution. I say do it yourself, save money and headaches. I would never recommend them to anyone. Scam alert. To sum it up, their services are garbage.

I signed up for Orkin, just from brand name recognition. I had a problem with fleas and cockroaches. I read the one-year contract after I signed it. It was so one-sided I couldn't believe it. I was required to make my monthly payments. They were required to treat my house once a month. It didn't say anything about getting rid of pests. But it did say that they would come out and treat me without extra charge if I still had pest problems. Even then, it didn't say it would get rid of them.

It has taken us over 3 weeks to prepare for Orkin's scheduled 10 am appointment to have our entire home sprayed for spiders. Due to the arrangements ,we had to make to be out of the home for 6 hours. Three dogs had to be kenneled and my wife was expecting the Orkin tech to arrive by 10am. No show, no call, contacted the Orkin tech/Sosian and he informed me he would have to reschedule for 11:30am (which meant not re-entering our home until after 6pm). Contacted Hemal the manager and he did not provide any solution either. Very poor customer service or consideration for the effort put forth in our preparations and the logistics of planning everything. Someone could have called to say they were running late or reschedule but they did not care, even when I called them. No wonder they have such an extremely poor service record. Should have checked before using them.

After cancelling my account due to no one coming to my home for two months, they put a new tech on my route. He supposedly came to my home unannounced, not scheduled to do a service call. No door tag was left, no phone message informing me of his visit was left. They all of a sudden sent me a bill for $75. I was like "must be a mistake because no one has been here since Dec 2013." April I started receiving payment demand call so I ask the rep to have someone call me to explain exactly what I was being billed for since they always said they did not have that info. So now I have a collection agency calling and sending letters. I called the agency back to find out this guy supposedly came and did a perimeter treatment; what is that. Park in front of my house and look at it because in January it was snowing (so now they think I'm stupid).

Disappointed and completely dissatisfied. Unprofessional C/S on the phone, and unprofessional technicians that say things like "Well, I can spray it all day long and it still wouldn't get rid of the problem." Our silverfish problem still exists, and they don't come out for in-between visits like they "guarantee" if the problem persists. Decide to make up their own schedule - for 6 months we had a steady schedule. Now they come out whenever it's convenient for them without plausible explanations. But when it's time to charge your card, they seem to have those records straight and available. So, the outcome is "We want charge you for NOT getting rid of the problem, whenever it's convenient to us". "As long as you pay with a credit card on file - we're good (!) but everything else is your problem!!" I'm dropping them. If this practice continues, I wonder how long they would last.

The company was supposed to rid me of my pest problem. Seven months later, I have bugs that I did not have a problem with in the beginning, plus still have the bugs I did have a problem with. Their guarantee is not true. They are liars and will steal your money. I paid over $500 dollars for their service, with no results. Do not use them! Their phone number is (423) 698-2511. Do not ever call them or regrets is all you will be left with, as I was.

I have been unsuccessful at even receiving a call back to set an appointment.

I was an Orkin customer for quite a few year for termite service. In 2013 they cancelled my account, didn't like this but had not received my inspection either. I had made two payments totaling $204.69 of my renewal cost of $304.69, pretty hefty for a yearly inspection! $100 which I had forgotten to send was mailed on January 11, 2014. I didn't find out that I was cancelled until that check was returned to me. No inspection was done in 2013. I received no cancellation notice from Orkin and when my check was returned, I asked for my money back which I was told at the time that it would be returned to me.

I am a former employee of Rollins Inc, Rollins Acceptance, and I would like to warn all that have done business with Orkin or Rollins Acceptance to do business with one of those smaller companies who take more pride in the customers satisfaction, as opposed to the revenue they generate. Those that need any information regarding they way they have conned your elderly relative, or their procedures on the financing and collections procedures feel free to contact me. I have plenty information available.

For the first time, I had fleas in my home from my cats. I called Orkin and paid nearly $400.00 to have them come in and see how bad the infestation was and the cost included 2 separate sprayings. Was told that after a month had gone by, they would call again and see if I needed another spraying (#2). Instructed to vacuum the house two-three times a day for 2-3 weeks. Orkin man came and sprayed (end of Nov.) and said he would call and come out again in a month for second spraying. Well, I let the holidays go by with no call from Orkin, and I could tell my cats were still itching up a storm.

I hired Orkin to get rid of bugs in my house. After the 1st visit I saw more bug activity than before they came out. The second time they came out the guy was different guy and he said the first guy did not put bait out or anything like he was suppose to. And after that visit I did not see them after a week in the upstairs area but they were over running the basement. I tried to get Orkin to put off the treatment until Feb instead of doing it in Jan. So I could get the stuff the last tenant left in the basement, washer, dryer and deep freezer that did not work so they would have no place to hid. And instead of working with me they decided to cancel the contract which was alright with me because I figure as a company out to make money you would work with the customer no matter what the situation. If they needed $77 that bad they need to have better customer service.

I hired Orkin to come and get rid of bed bugs. They do tell you they guarantee to get rid of them, but not that they won't come back. This is bull. I don't think they got rid of them at all. I had to dump a year old sofa, love seat, and my son's bed. They may have killed the live ones, but not the nests or anything else. I had to bag everything, from drawers, closets and more. Had to wash curtains, sheets, and more. 4 large trash bags, three days in a row. All this stress, and pay them over $900 that my mom charged, and I pay $87 a month back. I am on disability myself, taking care of a disabled son. They did come the three times they said they would, but bugs still in my home.

For months I had been scheduled for monthly pest control on the 1st Saturday of every month. One day the Conyers service manager changes it to another weekend without telling the customer so we sit around half a day only to find that no one is coming that day. He says he changed it to the 2nd Saturday. That is fine as long as we know when to expect someone. The real problem for me is that from month to month the service schedule is changed without the customer being informed. This month they did not come on the 1st or 2nd Saturday.

I called and paid 250 dollars for them to get rid of my tick problem. They said they never had me scheduled for a follow up when the tech had told when he was coming so I stayed home for no reason. Then I continued to have a tick issue and they kept blaming it on my pets when my pets were treated. Needless to say I still got a problem that say they guarantee their services when they don't.

I was happy with the termite treatment I received; however, the quarterly pest control is about as good as a can of Raid. I have a problem with wasps every summer, I was told that they could get rid of them, it didn't work, they still come back every year. I also have a problem with ladybugs every fall. Orkin did not rid my home of them either. I have the same results using the home defense sold at Lowe's and Walmart for only $20.00. Don't waste your time and money on Orkin. Do it yourself, it will be just as effective. The customer service rep was very rude and not helpful at all. He did not listen to any of my concerns. Had to cancel, this was the rep out of Florence SC, he was very rude and needs to get out of the CS business...

I filled out an online form on a Saturday night, as we had a problem with dog ticks that I thought I might need help with. Almost immediately I was called by representative Juan. He was friendly, but I noticed he asked me the same questions over and over again, as if he wasn't really paying attention or was stoned. Still, I gave him all my info, including a credit card, to reserve a time on Monday for someone to come out. Later that night I got a phone call that my Mom was in ICU with a probable heart attack. Of course I wanted to be with her and my family, so I used the online form (that was so promptly responded to when requesting an estimate), and assumed my explanation and request to cancel would be honored. It was not.

Dec 27, 2013 - Orkin rates as one of THE WORST when it comes to C/S. They stood me up for not one, but two follow-up appts. I'm quite sure had I not already PAID IN FULL, they would've showed up to do the promised service calls. Instead, I'm left hanging. Wasting my time, which = money. I understand things can happen, but to make matters worse, when I called to see where my tech was, their C/S Manager, Michael, was so damn rude. He acted as if I made the mistake! Nice work! And to think you are a C/S Manager. Word of advice: get into a new line of work.

My house is kept extremely clean, but I still had a problem with ants. They were driving me nuts. Nothing I did could get rid of them. I called Orkin and they sent out a man right away, who knew exactly what he was doing and the ants were gone!!!!! I am extremely satisfied and wanted to share this.

I contracted Orkin in April 2013 to rid my home of a flea infestation. They came out treated my home and asked that I leave for several hours. Additionally I paid $295 for this service. The exterminator provided specific instructions for me to follow post treatment which I did. A couple weeks went by and the biting started again. I called them and they came back out and re-applied the product in my home. I left for several hours and was given instructions to follow post treatment which I did once again. The following week the biting started again and when I called Orkin, I was told that I wasn't following their instruction to remove any animals from my home. I advised them that our dog had been away with my daughter in college since the initial treatment and wouldn't be back for months. Later I was told b/c I have an un-carpeted basement that they could not guarantee their work. I have been back and forth with them and to no avail. I will never use Orkin again they do not have a reputable flea service that they can stand behind and should truly consider not advertising flea treatment because it is false advertisement and a theft of services. Here we are six months later still being bitten and being forced to call another company to render a service that I paid Orkin to do.

Orkin pest control has on their website that they will be hiring 1,000 vets... I was one of the few vets in south Florida working for Orkin. At the age of 64 and after 13 years of service with Orkin, I received a phone call saying "We cut your job, bring in your uniforms." HOW DARE THEY SAY THAT THEY CARE FOR VETS!!!! I am contacting nationwide veteran's organizations to boycott Orkin Pest Control. I tried to contact the owners of Orkin to report misconduct. They never responded back to me. Last year I reported a branch manager for falsifying company documents and they keep him and let me go. No one at Rollins (the parent company of Orkin) cares.

I was an Orkin customer that loved what they could do because I live in a duplex. The bug, well, roach problem was pretty bad. We were gonna move but at the last minute we ended up staying & my downstairs neighbors moved leaving the bugs behind with no heat on down there, so you can imagine how bad it got now. I then went to war with these people at the Parma branch because I cancelled and tried to set up service. Again I was completely denied and every person that works at 5251 Commerce pkwy Parma are mean, disrespectful, judgmental, rude, with their nose in the air.

Orkin came out to do initial inspection and told us that we have carpenter ants. The initial proposal was to treat the most visible areas and the attic (according to the first agent, that's where the carpenter ants live). A different agent came to do the treatment and never went up to the attic. When asked, he said it wasn't necessary. Orkin came by every other month for over a year and charged ~$90 each visit. However, the issue was never resolved. After each treatment, the ants will reappear in a few weeks. When we try to cancel the service, the agent got really mad and had a bad attitude. Would not recommend them or use them again.

I worked for Orkin for 14 1/2 years. They made me a Commercial tech which meant I had to take the truck home every night, mandatory. The thing is they charged me over $200.00 per month and called it a "truck allowance". They also asked me to hold off on my vacation time due to being short-handed and termite season and a bunch of other **. At the end of the year, I lost 3 weeks of vacation (no time, no pay) because you don't take it, you lose it. Also, they just fired my brother after 25 years. They claim some ** about the GPS in his truck. Big corps in Florida have the worker by the short hairs. Right to work my butt. When they know they have you over a barrel, they dog you because they know you need the job. There is something very wrong with that.

They said they will come before the visit if you have problems. What they don't said, they will come 4 days after you call. Also they blame each other for their ** ups. Very unhappy. I well try Terminix. Don't get Orkins. They are very unprofessional, rude especial the ones in Bloomington, IL.

We had a bed bug issue due to a family member staying with us for a couple of weeks. Yes she had them and then coming in her clothes or bags were the unfriendly bugs. We called Orkin to spray and like many others was charged $500.00 a room and a 30 day guarantee. They sprayed the room and said "you should be clear now." Two days later my girls were still getting bites and I called them. They came to inspect the room and sure enough, they found signs of the bugs... They were like this should not have been happening, but it was. Then she realized her partner forgot to spray the headboard and the room is infested again. She sprayed the headboard but with a handheld spray, not the strong stuff. I made them come back once a week to assure me that we had no more bugs. They kept saying "You have none. You have no more bugs."

I called Orkin in about 4 months ago because people from different organization always tell us to get certified and licensed people to do the job. My apartment had a lot of mice so I had to sign contract for a nine month period. To date I have paid over $526.00 and Orkin's exterminators cannot get the mice out of the apartment. I am not an exterminator and I don't know their policy but I seriously think that the company does not have a standard treatment for mice because each person that comes tells a different story as to how to treat the problem. Now how am I supposed to know what they are NOT giving me? I don't have anymore money to pay this company because after the contract is signed I cannot get on to them.

On Tuesday morning, September 9th, at about 7 am, I called the national Orkin number to get service started because I heard a rodent moving around in my attic. The woman at the service scheduling center took my information and my payment information and informed me that a technician would be at my address between 3 pm and 5 pm the same day. I took time off from work to be at home. No technician showed up nor did I get a phone call as promised. I called the Orkin center again and was told that the service office was closed and that the manager would call me first thing in the morning on the 10th.

I recently moved into a new house, about a week after moving in, discovered bed bugs! Not my ideal situation by any means but I was only seeing them in one room so I assumed have that room treated and everything will be fine. Well Orkin man comes out for an inspection, I show him a bed bug I had caught and placed in a mason jar and he leaves, doesn't check the back living room (where they were being seen or everyone bit), didn't check the rest of the house. He did none of that. I received no paper informing me how to prep. He just said take everything out of the closet, keep in mind all my stuff was still in boxes. I was also not informed of what to do after except after the 2nd treatment where he said not to mop my floors for 2 weeks.

In April (2013), I noticed that my account had been charged - yet I had not received service. I called the tech and he apologized, saying he had intended to come out that day but got tied up...He assured me he would be out the following week. That week never came, and my 2 calls to their office were not returned. Finally, someone else comes to my property and says the other tech no longer works there. I called the office back and spoke with the ever so non-caring manager, Craig, and he assured me that my missed service of which I had paid for but never got, would be taken care of - that on this service, he would not charge me for. And honestly, that is about the only thing that "Craig" has kept his word on.

I called Orkin to say we noticed bed bugs on our mattress. I was very concerned and wanted someone to come ASAP. I had to wait 3 days and someone did come and looked with a flashlight, and said he saw nothing but someone will come out to apply pesticides if we decide to continue with Orkin. Since we never had to deal with bed bugs, we were told pesticides will kill the bed bugs, with possibly more than 1 treatment. So we decided to have the pesticide treatment done for $494.00 for the 1 bedroom and adjoining wall to the other bedroom.

Orkin came without my consent and sends me a bill for $160.00! When I called to ask why, they gave me the run around! After my 3rd call I figured out they had me on the Monthly Plan for extermination instead of the Yearly! They made this mistake. When I asked who exterminates monthly for ants and why, they said "lots of people". I said, "I never signed up for this. You had come yearly in the past." They came in May and June and the kicker is I NOW HAVE ANTS!!!! They rudely told me they would credit my account for the money and CANCEL IT ! NOW who do I call to get rid of the ANTS!!!!!!!! And Have to pay more $$$$.

So called Orkin Man said I did not need tick control on the lawn!! Said he was the expert.... Really, do ticks not go on lawns in Westchester?? If he represents Orkin, they should send him a "deer tick manual". Potential clients, beware.

Orkin had been servicing my house for a year. They routinely would show up with no notice and only treat the outside of the home since I was not there to let them access the inside. They did convince me that they needed to go under the house to inspect. While they were under there, they caused $150 worth of damage to my a/c duct. I sent the bill to them and deducted it from the money owed. They refused to pay for the damage they caused and sent the balance to a collections agency.

We moved into our house some 20+ years ago and at the time had issues with ants. We joked that the house must have been built on an ant hill. We tried 2 different pest control companies that failed BIG TIME. Both companies would come inside and knock holes in walls inside cabinets and spray their chemicals which resulted in just chasing the ants from one place to another. Then we hired Orkin and they would come out each month and only spray around the outside perimeter of the house and good-bye ants and any other bug that tried to come in. Year after year while our neighbors had ants running freely in their kitchen, our home remained bug free. We sold our house and retired to a senior apartment. Now my daughter has just moved into a house and has seen a few spiders, so I will be calling Orkin to set up an appointment for her to get monthly service. Their proven track record of 20 years of service with great results makes them an outstanding company in my books.

They just called & said that they can come but cannot give me the form because they don't want to be held liable in court. To me that means they can't be trusted with their work or their customer service.

My 72-year-old mother's house became infested with bed bugs so we called Orkin Pest Control. They told us there would be three treatments. They were two hours late for the first treatment, no big deal there but then on the second treatment after preparing the house for 8 hours taking the day off work, they called and said that they could not make it out that day. When I complained and told them I had taken the day off work and needed to get this done, they told me they would have someone out between 4 pm and 6 pm so I went and waited. NO ONE SHOWED UP, no phone call, nothing. This company has no sense of obligation or the inconvenience that they put people through. Do yourself a favor. Call another company!

So, we've been dealing with bed bugs and we called Orkin (first it was Terminix, but they wanted us to pay 50 bucks for some slip covers that cost $30 in the store). He said he'd swing by at 4 o'clock. (We live in a three-bedroom apartment.) He didn't show up until 6, took SO many cigarette breaks, flirted his ** off with my cousin, went and smoked weed, and did not finish until 10 o'clock. Now, Orkin advertises that the pest control dries in 1-2 hours, but at 6 in the morning, all of our furniture was saturated with it. We had to dry it by blow dryer and fans. The wood on the floor is drying out and the dresser is spotty, and he didn't even put powder in the vents of sockets because he "ran out". For as much as we paid, you'd think they'd take it more seriously, or at least make sure what they advertise is the correct advertisement.

My family and I agreed to cancel the existing pest control contract due to their limitations and went to Orkin based on their name. In Feb. 2013, I had an inspector come out and ascertain that I may have a small bed bug infestation. I agreed to get it treated and paid over $3,000 for them to simply spray the house. I spent an additional $200+ on drying all my clothes at the temperature designated by Orkin. I lost a lot of clothing, items that I loved, on those two days of preparation. One week after my home was allegedly treated, I called the local office and told them that I am being bitten and they need to come out and do a follow up. What I got were voicemails and unreturned phone calls.

I called Orkin because my pets had brought fleas into the house and was told by one of their representatives that it would be safe for my 5 small pets and newborn baby. They tried their hardest to get me into a contract, and I'm glad I didn't. I was told to stay out of the house for three hours and came back five hours later unable to breathe inside. My pets started vomiting almost instantly, so we all had to spend the night elsewhere. Not to mention the technician left my backdoor open and we still have the fleas. Needless to say if I wanted to poison my family, I could've done it a lot cheaper with crap from Walmart.

Afternoon, I came home today to find a huge stand up propane tank hooked up to a turbine for my neighbors - come to see NO signage (NO SMOKING SIGNS) whatsoever or notification. My neighbors are chain smokers, pretty great huh! The huge propane tank was not secured, just sitting on a ragged old 2 wheel truck dolly. This in Fullerton, CA at the Atrium and the people with the tank is Orkin. Thanks a lot Orkin.

I started seeing roaches in my kitchen in January so I went to Home Depot to buy a bug spray. I didn't see any real results. I was seeing more and did not know where they were coming from. I was in my living room and a roach crawled on me. I lost it and Googled Orkin’s number because I saw the truck at my neighbor’s house. I called almost at midnight. They came out that afternoon and roaches ran out of everywhere. It was like a village of roaches was living in my house ...gross! The man said I should see less activity in 7 days, if not, they will come back. We went on a vacation within that 7 days and when I came back, I called. Sure, they came back and did something not as extreme as the first visit.

I called Orkin for ant treatment. Whatever was put down was only feeding the ants. I have been calling to get someone back out but no one is responding. I will never use again. I'm very upset. I'm running around here swatting ants like flies. ORKIN SUCKS.

Avoid at all costs. Do not hire Columbus, OH Orkin for any type of pest control. In particular, do no not work with Andy **. I paid Orkin $500 to remove a mole infestation, Andy came out a few times, but when moles came back, he refused to come back unless I signed a new contract.

I had an appointment today with Orkin for 'free' termite inspection, and no one showed up or bothered calling me back. To prove my claim, my confirmation number is: **. I don't live at the house and had to drive 25 miles to meet them. What a waste of time!

Orkin did not honor agreement as they installed shoddy materials and appallingly poor workmanship. On April 24, 2013, an Orkin representative inspected the crawl space of our house and gave a presentation regarding their recommendation and costs of encapsulating the crawl area plus; (a) sistering 13 floor joists that exhibit some degree of dry rot and (b) the replacement of all floor insulation. Orkin recommended a contractor to take care of repairing the floor joists and the removal of a plywood form under the front porch that was originally used to pour concrete for the porch. The plywood was not termite infested but had developed a degree of dry rot due to moisture.

I contracted with Orkin a year ago because we had a mouse problem. I told them on the first visit that all we had were mice and that's what I wanted taken care of. It's been about a year and we still have mice. I also asked them not to use sticky traps because I feel it's really inhumane. If we're going to kill the mouse, just kill it, don't torture it! Two visits ago, the man came out from under the house, where he'd been checking bait stations, and had a sticky trap with 2 dead mice on it. Every time they come, the man does "crevice spraying". What is that for?

We bought our home in 1990. Orkin was paid to treat the home for termites. During the 20 years, I had four termite infestations and when I moved in 2010, they issued a clean bill for bugs to the selling agent. The new owners found termites under the kitchen floor. What a waste of money. Don't use them! They will take your yearly installment payment and not treat your home properly!

A year ago I called Orkin because I found silverfish in my kitchen and sawdust in my window. I was told I have carpenter ants and silverfish. One year and $500.00 later, I still have sawdust in my window and silverfish in my kitchen. Not sure now what to do.

I have been having a mice problem since this past fall. Orkin came to my house all the way up to March. I had to buy my own traps even though I was paying Orkin through the roof because I could hear the mice in the walls. They did nothing to reduce my mouse problem. I still have it. They have a guarantee that they will refund your last service payment if they did not solve the problem. When I called the manager to take him up on this, he did all he could to get out of it. He said, "When you sign up, you sign up for a year." They never got rid of the mice or reduced them and they are not living up to their agreement. Never ever use this company. They have gotten too big to service customers properly and they lie.

I called Orkin to get an estimate for pocket gopher removal in Central FL rental property. Suspicious when they were asking me information about home interior. I received a call from tenant that Orkin did interior home inspection and agent wanted to go into attic. I told the agent I was only interested in the gophers outside. He called me back saying they would get rid of the grubs (food source) with a bi-monthly plan. Pocket gophers do not eat grubs - they eat vegetation. This info was from 3 other companies I contacted and everything I had seen about these gophers on the web.

After a short vacation in Florida, it appeared that within a couple of weeks I began noticing bites on myself (not my husband) in the manner of breakfast, lunch and dinner. From the extensive internet research I did, we were certain we had brought back bed bug hitchhikers. This began in mid-January and it is now mid-March. After a couple of weeks of getting these bites every night and feeling like I was living in a true nightmare, I decided to phone Orkin. The office staff were very pleasant and sent a salesman out 3 days later. I felt as if I was being sold a car, not pest control. It took them an additional week to come and spray our home, as I am getting bitten each and every night in the meantime, sleeping with the lights on and tons of clothing.

I moved to my apartment in Miami in Jan. of 2012. The apartment had been vacant a few months and is right on the intercoastal, so of course I began to see large roaches (some call them water bugs). I told my landlord and he hired Orkin. Big mistake. An older aloof man with a horrible attitude would come sparsely spray chemicals on the walls and floor and leave within 5 minutes. The white paint in my bathroom would get splashed with the pinkish purple "chemical." After that I would still see at least 3-5 giant roaches a week. I also noticed ghost ants all over my kitchen. I called to complain and was told I would get an "inspection" to find the source of the roaches and where they were coming from. This never happened.

I called Orkin for my boyfriend because he works everyday. We were having some minor pest problems. Customer service asked for my name. I gave them only my first name and gave them all of my boyfriend's info for billing purposes. When they came out to look at our pest problems, we decided to go ahead with treatments. A contract was presented to my boyfriend's mother, who lives with us because I was unavailable. She signed the contract and was unaware that it was for an entire year of service. That's only the beginning. The invoices were showing up at the house in my full name, which I am still trying to figure out how they got that information.

Orkin called to schedule a spraying and I asked them not to come because I had a lot going on. They insisted that that they had to come that month because 'that was the schedule." I told them not to come that day and I would reschedule, but they came anyway and billed me. I encourage people not to use Orkin in York PA.

I have been set up on automatic payments for a year. In October 2012, I was charged for service and the technician never came. At the beginning of November, I reminded him I already paid and he said I wouldn't be charged. The following week, I was charged again which cost me $30 in overdraft fees because I wasn't expecting it. I called him. He said he would talk to his supervisor, nothing happened. He didn't come in December and I wasn't charged (I was still ahead 1 month service). In January, a new service guy showed up. Knowing nothing about the situation, I told him what had happened. He said I would not be charged, and now again I've been charged, which I was not expecting (so far today, I now have $60 in overdraft fees because Orkin stole my money). By tomorrow, when I get paid, it's probably going to be worse.

After 20 plus years, the service of Orkin has become non-functional. After repeated attempts to see the original contract, the company has ignored the request. The annual inspections have become a farce and become a scam to sell a higher-priced contract. Some years, we have had to beg for the inspection and a few have been missed altogether. It appears that Orkin is living off its past reputation and it is doubtful if it would stand behind verbal commitments. The service gets higher without any service or response so I'm dropping Orkin. I suggest finding another company.

We had Home Front Pest Control for years and loved them. They were sold to Orkin. We contacted the office. We were told we would have the same technician and everything would stay the same, so we continued our quarterly service. Well, it was nowhere near the same. After calling numerous times to complain, I finally spoke with Len **, the general manager. He assured me after explaining the techs from Home Front had all left the company (didn't make me feel very good) and he had to bring someone from Beverly Hills who was "not used to working in an area such as mine". I'm not sure what that meant, but Len told me he would personally come back out with the technician, re-shoot my home, and train the technician properly. Well, it has been a month, and the spider webs are back like never before. I have bugs in my house. I never had bugs in my house prior to this. And I was to have received a credit for $49.50 to my credit card. I still have not received the credit, and I incurred a late fee and interest (I only use that card for them). Messages left have not been returned. These people are horrible - just horrible!

Do not use Orkin! After the initial half ** home inspection from one of their associates, we still continued to see mice and even had to go buy our own traps to catch the mice! Then after 30 days, I discovered Orkin had taken money out of my account stating they had been to my home and did an exterior service. Mind you, they gave no 3 day courtesy call that they stated they would! But most importantly, they did not come to my house! They left no invoice, no little Orkin tag; nothing! Then when I called in, I got the rudest woman I have ever dealt with in my life! Needless to say, they came to pick up their equipment and I am being refunded my money. I would not recommend this company to my worst enemy. They are the worst.

My wife and I contracted Pest Control Services with Orkin Branch #242 in Augusta, GA back in June 2012. We set-up for Auto-Renew from the first day they dropped the ball. The tech was scheduled to arrive at 4pm. Well, when 4pm came, no tech. So we called the office, and they stated that the tech was delayed on a previous job but would be there within 30 minutes. Well, 30 minutes passed, as well as another 2 hours, with not as much as a courtesy phone call. So we called the office, and they sent out the service manager at 7pm. We scheduled a 7-day follow-up service. When that day arrived, the same tech was once again a no-show. We called and rescheduled.

Orkin opened a new account for me today and promised I would get the service today between 4 pm to 6 pm. It’s now almost 7 pm and it’s a no-call and no-show from the Orkin person. I called at 5:45 pm and they said, “Oh, yes, he's coming.”

I called Orkin to schedule service for 2 different concerns: 1) bugs/crickets, and 2) termite inspection. Services were scheduled with time frames for both. For bugs/crickets, no one ever showed up and no courtesy call was received from Orkin. For termite inspection, the person called the day of the service and asked if he could arrive 4 hours earlier. I was not able to accommodate the request due to work obligations. The inspector called back at 2 pm (scheduled time frame was 4-6pm) stating he had an emergency. Company has poor customer service and is unreliable.

Over 10 years ago, my son, my husband, and I bought a 2-flat in Chicago and started our contract with Orkin. We had the same person each time the service was done. Over 2 1/2 years ago, my husband and I had to move to upper NY State for work, but we kept the Chicago house, and my son continued living there. The original service man, John, finally retired last year, as he was getting very difficult to get along with, even after all those years. My son moved from the 2-flat last month, and there has been nothing but chaos since. He is never told the correct day to be there to let in the service person. He has ended up waiting for hours on the day he is told by the office she is coming, and no one shows up at all.

Orkin has treated our house two times for bedbugs. The first time was the upstairs, then a member of the family got bites while she was sleeping downstairs. We paid Orkin once again to come and treat the house for the second time. Also, we were informed that if there is still evidence of bedbugs within a month of being treated, they will spray the same rooms again for free. When I called Orkin for a third time, the sales manager told us that even if there are bites (six bites in a row - breakfast, lunch and dinner - which is how bedbugs feed), they will not spray for free unless they actually see the bugs. But when we gave Orkin the first call and showed them bites, they were quick to take our money.

I have been a customer of Orkin Termite Control since 1995 and had a valid contract for service and house damage warranty. I learned that they cancelled my contract in 2008 even though I have copies of checks sent to them in 2008 until the present, but the Orlando office, which I was referred by the Ocala office, said they cancelled my contract, did not need to have a reason and took my money each year and will not agree that they received payments even when I offered to provide copies of the checks. The representative hung up on me when I insisted we had paid and was not understanding why they cancelled.

Pest control – First, I paid the initial payment last week (in July 2012). After the first service and according to contract, Orkin was supposed to come again in 2 weeks. They promised two consecutive Saturdays, and I was called and told they would. To this date (September 18, 2012), no show. I even spoke to the manager. I would not recommend this company to anyone because Orkin is not reliable and very disappointing to customers. Orkin needs to step up to the game.

This company is not reliable. They do not do a thorough inspection. I have a termite problem that has been treated 3 times without success. You call a million times and nobody returns your calls. They take your money but are not concerned about solving your problems. After 17 years as a customer, the least they could do is show some respect. Orkin is not what they advertise they are.

We've been a customer of Orkin since 1999. They guarantee their work and claim to be available 24/365. Not so! Mice were discovered in my home on a Saturday morning. Upon close examination, they've been under things in my kitchen for quite some time. Orkin doesn't work Saturdays or Sundays which means they are not available 24/365. We've taken photos as proof they haven't been doing their job even though they come to our home once a month. I haven't been in the kitchen area of my home since Saturday. I'm actually thinking of selling my home because I really cannot cope with the thought of mice being there and I'm on the verge of turning this over to my lawyer.

Overcharging my credit card: I called and hired Orkin for mice control on my property. The agreement was for 6 months for $480.00. After the 6-month period, they were charging my credit card every month $80.00. And guess what? I got no service. When I called, they told me that it is in the contract. When asked about what contract and who signed the agreement, they said that they could not read the signature. Just be careful with doing business with these crooks, or go somewhere else.

I called Orkin to come out and treat my attic or inspect my attic for pests. My daughter and I had been hearing sounds from the attack from an animal. I scheduled an appointment. The Orkin man never showed. I called again and he set it for the next day. The other job was running longer than he planned but he had my number and I sat at home from 12 to 3 with no call. He came out the next day, inspected my attack, set traps, sprayed my house for insects and said he would be back that Friday to check the traps. It has been 4 weeks and I have not seen or heard from them. They got paid for a job that has not been completed since you have to set it up on a credit card. I am angry and mad that they did this to me. This needs to stop.

Bed bugs first appeared in the master bedroom. I called Orkin to investigate. The master bedroom was the only room that they were found in. We removed the bed mattress and box springs, replaced them with new mattress set, and put them in protective mattress covers from Orkin. Two weeks after the one week follow up, the wife had bites during the night and found bed bugs in the bed. I called Orkin to come and investigate without any response. I have made several calls, being told that someone would contact me but no one responded. Finally, on July 18, 2012, an inspector came and he told us someone would come for a treatment, but still no one came. As a result, we now have bed bugs in the whole house. Several calls have been made to Orkin in the last two weeks.

Bed bugs - It is very, very costly and not effective. Do not call this company. You will not be satisfied. They talk a good game but have no positive results.

We called to set up a time for someone to check about a scratching noise in the ceiling in our bathroom (probably a mouse or bat). We're really not sure what it was. First day we called. They would get right back to us. We called again. They would call us and send someone out. On the second day, we called first thing in the morning. We called a couple more times during that day. On the third, we called...no one showed up so we called a very reliable company that we will use from now on! Never again shall we or any of our friends deal with Orkin!

Orkin isn't perfect and they are not miracle workers with some bugs. It takes more than one treatment. People who are complaining want it all gone right away. The customer service here is great. I have her name down, Pat, and she is wonderful and so nice. When I need help, they come to me as soon as they can. We recently not too long ago found out we have bedbugs in the kids' room from babysitting a child who transferred them here on his clothes. And they have been so helpful and they said they will continue to do their job until they are all gone and they have been.

My wife called Orkin yesterday about having a yellow jacket colony removed from our backyard, specifically in our hot tub. After spending over an hour on the phone with the first Orkin rep, she was quoted a price of $234, from which they would deduct a $50 coupon, making it $184 and $134 every 3 months, which was the price for the visit and for a service contract. She agreed and scheduled an appointment for this evening. After scheduling that appointment, she received 3 more phone calls confirming the appointment and confirming that the pest was bees. Each time, she answered in the affirmative. A man named Noel arrived at our house this evening and the first words out of his mouth were "I'm here for your ant problem." Then, he asked if he could use our bathroom, which turned out to be a ruse to get some privacy in order to call his boss. He never flushed the toilet and the water in it was as clean when he came out as it was when he went in.

I called Orkin to come out and help me get rid of pests that I thought were mice. After the exterminator came out, he said it was chipmunks. I was a bit uneasy with the diagnosis because we have yet to see these chipmunks, including the service tech. A day went by and where the scratching was coming from seem to quiet. So, I had my family come over for a gathering at my house. As we are sitting in the living room, my 5-year-old niece jumps up and, terrified, runs to her mother. We turn the music down and lo and behold: this loud scratching is in the walls again. I am so embarrassed, tired and pissed. If Orkin could not fix my problem, I would have so much respect for you guys if you would have just let me find someone who could instead of taking my money and then have me totally embarrassed in front of my family.

Orkin sprays our house every month for pest control. Every year we have a termite inspection, and just last month, we paid several thousand dollars for moisture control. We have bought special vents that I might add do not work, but overall, we have not been a complaining customer. Our regular service man, Danny, has always been very accommodating, and we have no complaint with him.

I was an on-time paying customer during my contract with Orkin. Conveniently when I canceled my contract, I started to see activity increase in my home and they would not come back out to my house unless I paid them. It seems to me that if I paid you for a year and I am seeing activity, why would I give you more money for nothing? Please be careful with these guys. They are not worth your money.

I thought I might possibly have bedbugs in my apartment and called Orkin to get information on how to proceed. Before they even came out to inspect (it turned out that I did not have an infestation), Orkin had called the apartment management and reported the issue, causing me headaches with the property managers. I consider this to be totally unprofessional and reflects very poorly upon Orkin.

I called Orkin. They came by and gave me an estimate. The amount was $1200. My step-son, who is a ward of the state of KY, came up with half of the money and my wife and I paid the rest. They have been here two times. The first time they came they left mattress and box spring covers. We put them on. I called them last week and said that we saw another bedbug. No one has called back. For the money that was paid, I do not think that we did not get our money’s worth.

Three years ago I called Orkin to get rid of carpenter bees. They came out and said they could not treat my situation because it required a ladder and they were not permitted on ladders. So, the problem has not been remedied. I also had bats in my gazebo ceiling. They had me call their wildlife department for this service, which ended up costing $1,300.00. One of the guys that came out was high on drugs and acted very disruptive, yelling on his cell phone, discussing the fight he was in the previous night. Then the bats came back and I had to call and have them do some repair work. They were successful in getting rid of most of my mice, but I still have the carpenter bees, spiders and occasional bats. I think they charged way too much for the bat problem. I have a second home, but will call someone else this time.

My wife runs a daycare out of our home. We have paid Orkin for many years to maintain the pest control. For the most part, they have done an acceptable job. However, starting almost four weeks ago, we found fleas in our yard. We called Orkin and they came and sprayed, and told us everything was fine. Two days later, a contractor came to replace the insulation under the house but was not able to due to fleas under the house. I have called Orkin back at least four times for re-treatment. Each time, we have been put off.

While I am generally satisfied with the performance of Orkin, my main complaint is that each year, the annual contract fees go up. I have been an Orkin customer for approximately 22 plus years. I am a senior citizen, and these increases each year make it difficult to pay. It would seem that there could be some sort of cutoff amount of annual fees when someone has been a customer for so long, so that we might not be forced out of our homes by escalating prices all around us. I realize that the cost of doing business is going up too, but you might save some money if you did not start sending out bills monthly for three months prior to contract renewal time! That makes me mad! I will await your reply. Thank you.

I have a black widow spider in my house. To further elaborate, a female Northern Black Widow spider, quite large in size and poisonous. The spider was identified by the Toronto Zoo who have been a great help in giving me the advice, information and support that I need in this time. The reason why this is present tense is that the damn thing is still in my house. I have been displaced from my home with my cats (the Toronto Zoo told me to leave immediately and not to take anything with me - except my cats of course) for 3 days, have had to cancel shifts at work (a new job I might add), and have all in all felt like I'm living in a nightmare.

In my home, we had issues with ants, the very small sugar ants. The ants were really bad. We could not leave one glass in the sink, or within minutes, it would be covered with ants. We called Orkin, and they sprayed our house regularly for two years! We would see some improvement, but it would never really cure the issue. Four weeks ago was the last straw for us. The ants were really getting worse. We complained to Orkin that we were in no way ever satisfied. So a manager came to our home with the spray guy.

Orkin Pest control damaged my home with pesticide - On 4/24/2012, Orkin came to my home to do a routine termite spraying in my attic but the pest control technician sprayed 20 gallons of water and premise to a pesticide, instead of 4 gallons of water which has now caused damage to ceiling in my room, mattress and other belongings. Also, my family and I have been exposed to this pesticide but by far, the worst thing is we have been out of the house for about two weeks while they do "testing" and my home still smells of chemicals.

I keep getting billed even though they haven't been to my house in several months. I spoke to the people at Orkin’s Paterson, NJ branch (number 311) and they sound helpful and very slow and unwilling to help. I spoke to ** who eventually sent me a PDF showing a service slip with a forged signature. They reassured me that I would no longer be billed. And of course, the following month there’s another bill.

I have a pest control contract with Orkin. I found mouse droppings behind my refrigerator and a really bad smell developed. When I called Orkin, my serviceman came out and handed me a stack of sticky papers to put down and left. I put them down and in a couple of days; I removed the sticky papers which were covered with droppings but no mice. I called again, the same thing. I called again and talked to the manager who promised to come with the service manager between 11 - 1 the next day. At 1:05, the service manager called to tell me that he had gone to the wrong house earlier and was now too far away to come to my house. I still have mice behind the refrigerator. Another manager is scheduled to come this afternoon.

I didn't have a bad experience because I was smart enough to ask the right questions at the start. I have carpenter bees on my deck - that's all I want to treat. They wanted to charge me $250 for a one time application and give me just a 30 day guarantee on the work. I explained that bees lay eggs in wood, that could take months to hatch and that I wouldn't know if his application worked. They would not provide a guarantee beyond this but continued to "brag" on how they got the work done! If their work is so good, why won't they guarantee it? Unfortunately, this is not the only pest company like this. Why do they think the public is so stupid?

Too much lip service and no results. All I wanted was ant extermination and despite all the lip service, there was no success. Furthermore, trying to contact customer service was ponderous! I have more success with off-the-shelf products at a much much lower cost.

Orkin bought out my local pest control company after five happy years. After two months, I received a bill from Orkin for annual contract renewal, $130 on 1/30/2012. On 2/6, I sent a check. On 2/11, I called Orkin office and they advised that check is sent to different branch. I called Orkin on 2/28 and I was told someone will call. On 3/1, I called again. I was told they have check and it's in process. On 3/21, I called again. I was told Jordan will inspect my home on 3/27 at 10am to 12 noon. On 3/27, tech does not show or call. I called the office again and decided that this company never does what they say and I asked that check be returned. I was told check was to be mailed same day. On 3/29, no check arrived. I called the office. They still have check. I drove to the office and picked up check. I cancelled the contract. I'll leave it up to you. But when you can't even get a company to accept payment after almost two months of trying, chances are they won't perform well if you have a claim. Unbelievable incompetence!

I filled out a brief summary of a pest problem on Orkin's website. I did receive a call the next day regarding what my pest problem is. They were great and told me not to worry, they could help me. We are finding bugs scattered around the house and cannot identify the bugs. In any event, I was told I would hear back in a few hours from an inspector. No call. I called Orkin and they told me, “Wait a few minutes and someone would call." No call.

Orkin pest inspection didn't turn up at appointed time. I was on hold for a huge amount of time to find out where they were. They were arrogant and refused any type of compensation for wasting my time.

We had our house tented on 2/022/12. We had to go out of town that day, so Robert the Orkin guy said that he would take our keys and stay with the guys until they were done. He didn’t; these guys stole from us. When we got back, we looked for my jacket and it was gone. We called Orkin and of course they gave us the run around. After all was said and done, they sent us $100.00 for the plants. I didn’t say anything about that. They stepped on all my plants outside and destroyed them. I can’t believe these people. I never got a bill from them. Today is 3/19/12 and still no bill. I called and asked; they said it was a 90-day plan. Oh, no, I never said that. What the hell, she said she will send a bill today. I guess we will see. I will never do any business with these people again. I advise no one to do business with them.

I called to get a quote and found out that they do not give quotes over the phone. But they said that when they come out, they are ready to treat the problem that day. I set up the appointment and when they came out, they gave me a quote and said, "Okay, we will schedule a time next week to come out." They were not going to treat the problem that day and he said that we had to move everything out of the room so they could pull up the carpet.

I have huge roaches in my kitchen and bathroom at least twice weekly. It seems like calling Orkin only makes the problem worse. They never did an inspection to even find the source of the problem. My place is very clean and because of my phobia of these gigantic roaches, I do not eat in or use my kitchen at all. When the Orkin man does come out, he carelessly sprays chemicals and leaves. The entire process which I have used three times in one month takes no longer than 5 minutes.

We had an old (1969) lifetime renewable transferable contract with a low annual premium. We have annual inspections for the last 35 years. Last fall, my premium payment check was returned in the mail. Then a certified letter came thanking my husband for referring their services. When the inspector came he said I no longer had a contract and that my house has to be retreated for approximately $2,000 and the new annual payment would be about 10 times the existing amount.

I called Orkin to come out and treat our house and yard, for ticks since we have an Edison field behind our house, and our two dogs were constantly being found with ticks on them. Well, its been over a year, and the problem has never gone away or gotten better. Here it is, dead of winter, and they still have ticks, and the funny thing is these are inside dogs, and we are have hard wood floors! Don't bother using Orkin. You're better off spraying the yard yourself every month. My vet told me to plant fruit trees, because ants are the natural predator to ticks, so I'm going to try that. In the meantime, don't waste your time with Orkin.

I signed a contract with Orkin on 12/5/11 for flea control as my house became infested. We have permanent scarring on our feet and legs due to flea bites. Orkin came one time to spray and treat. I have seen a few fleas and they told me after about 3 weeks that if I did see them, to call them back and they would come back to take care of it. I called and called and called. I cannot for the life of me get anyone to call me back. I have now called six times! I was even told my complaint would be sent to the corporate office and they would call me. They haven't called me either! I'm seeing these pests again and sick of calling these unprofessional, unreliable people. I think that an agency needs to step in and hold them accountable.

I consulted Orkin for pest consultation and subsequently entered into an agreement for treatments to rid us of pests (roaches/water bugs). The treatments did nothing to eliminate the problem. One of the treatments was administered by spray outside the house in between rainfall (duh). I questioned the effectiveness the spray would have on a rainy day and was told that it would be okay, but it was not. Matter of fact, we have had more success with our own home remedies. I called to advise that I no longer wanted the service, I also asked for a complaint department. I was advised that there is no complaint department by the person handling the call. Hopefully, this will information will help someone else in the decision making process.

I paid for a pest removal service and the insects are still present, Orkins solution did not work, and now they want to charge me again for the same service, even though they never fixed the problem.

I had two guys show up at my door unannounced to come in and bait my home once again for roaches. One was an older gentleman that never said a word about anything, The other was younger than the first man, and was very rude and said some very hateful things to me. I have never had a complaint about the way my house is, and this guy told me my animals were an issue, my house was dirty and it was not sanitary.

The worst customer service ever! The service manager is very arrogant and rude! When you call to request service they promise you the world and do not deliver! Do not waste your money with Orkin! I hired them to treat my house for fleas and every time they came to spray the problem got worst! I think they make it worse so that people keep paying them for the service. Authorities should get involved and stop this company from stealing money from hard working people! The "manager" just said they were not able to do anything else and that I had to find another company! Do not waste your time and money with them!

Orkin is not dependable at all. I have had service for two years now and take off work without pay to come home for them and they will continually miss my appointments. Out of 12 appointments in the last 2 years, they have not showed up on the scheduled date seven times. They have promised to correct this and still as of now missed another appointment time. I am canceling service today and will never refer there service again to anyone.

Bedbugs in a single family residence in the Spring 2011. I contacted Orkin and they never did a complete inspection as stated. They never replaced the mattress covers as stated. The supervisors never called back and they all said they can't believe we still have bedbugs. They have treated the house several times, but still can't get rid of the creatures! The agents seem like they need more training. I'm still trying to get someone higher up to solve the problem or get my money back so I can contact a different company.

Please, people, do not let the reps "sucker" you into termite insurance! We paid into it for years. When it came time for an official inspection in order for us to sell our home, they wanted to charge $250.00 for their service. We acquired the services of another company for a fraction of the cost! This company (Orkin) thrives only by its well known name. When you need treatment, support a local company! Rate my overall experience? I did not find a place for zero.

They have the worst customer service I have ever had, in my 12 years of real estate experience. The technician Gerald ** was very rude, and took a month, to get me a termite letter. It took my client and I, 10 phone calls to finally get it. I will never tell anyone to use them. They do not seem to care about their customers at all. It is a wonder they are still in business at all!

I would never recommend Orkin to anyone. My cat had gotten fleas and at the first sign we immediately started treating. We called Orkin and they sent someone out on a Saturday and he complained the whole time about having to work and then he was only in my house for two minutes and went and put his stuff up. I had to mention something about spraying the perimeter of the house like he was supposed to and then he went and grabbed the chemicals again and only sprayed half the perimeter of the house. The next day we came home to find out that he didn't even spray our bathroom or our kids' room. Fleas would attack us. I called them first thing Monday and they sent the same guy back out and all he did was say he couldn't retreat the house when he was supposed to be basically bombing the house.

On Monday October 24th two persons came as they were Orkin employers for Pest & Termite Treatment as the building manager scheduled for us. It was 8:30AM when they arrived and my disabled mom with little or no English signed the contract. Employers asked her to go out since the material they will use is poisonous and it will be dangerous for her health. They told her to stay out until 4:30PM until job is done. No one knows what they did but what my mom saw after returning to apartment was that all the valuable jewelries and cash had disappeared. Since no one is taking responsibility, we made a police report and to other investigators. The worst part of this company was that they are not even willing to investigate their own people, who they sent and why my mom has to supposedly stay out for 9 hours outside? Why did they never investigate to see what their two employers did in nine hours to a one bedroom apartment? building?

My apartment building was treated for bedbugs. I was unaware that they show up at your door unannounced. It is not only that they show up unexpectedly, but the people you have working for you are rude and unprofessional. This has happened one time too many. I would like something to be done about it.

This is about branch #994 in Latham, NY. They are just terrible! They caused my closing to be delayed. I had a home inspection by another company, and the inspector was also an NYS certified pest inspector. The first home/pest inspector came and did a great job of inspecting a home I'm buying. He stated that there were signs of wood damage that he believed was caused by termites. He also believed the infestation to be inactive, as no new wood shavings or mud tubes were shown and no wings or other signs were present--the wood damage appeared to be old.

The incompetence of this company is overwhelming! Orkin treated my daughter's house in Annapolis, MD (and they never did solve the insect problem). My daughter received a bill from Orkin. She contacted Orkin at least a dozen times to pay her bill and she kept being told to "call back" or there was "no one here who can accept your payment", etc. After relocating to Florida, she received a notice stating the bill had been turned over to collections (4 months after she had moved to FL).

I have dealt with this company for two years. They do not keep their schedule appointments. The technicians will state they provided service and never showed or no one was at home. I have been billed for services that were not rendered. My termite inspection was a joke. I paid over 3000 for termite treatment and the tech that was "certified" was unable to determine if the damage I found after the treatment was new or old. He needed to contact the manager who never kept his schedule appointment with me. My home has yet to be inspected properly. I have asked for the documentation that is on file with branch 732. This branch needs serious attention. My suggestion would be for you to terminate everyone and hire qualified personnel. I currently have a bill of 230.14 for services that were never provided. This has to be the worst branch/company I have ever dealt with in my entire life. You received over 4000 from me for horrible service. I don't know if I still have termites after you treated the entire house because no one in your company is qualified or able to keep their schedule appointments. If I had a dollar for every time I waited on one of your techs to show up, I would probably recover the money I've paid you. I plan to complain to the BBB.

Every year a bill arrives and it states that a "minimal" increase is necessary to maintain Orkin's service to the house. Could you please explain in detail what this "minimal" increase entails? It seems strange that there should be a need to increase the cost of the service every year.

The termites were not active in December 2010. Later, we have them swarming. I took pictures and called them back.

The sale personnel stated that I need an attic clean-out calls TAP which would eliminate rats and other activities in the attic in addition to cleaning out all the rat feces and nesting debris. The total cost was $2300 for this project.

They did not perform their duties. A mouse was found in the bed after Orkin treated the house.

Asked for Orkin to spray inside so provided key and wrote professional letter authorizing entrance to house. Worker said, "Phone Orkin and make that clear."

Orkin is an AWFUL company. We had a flea infestation because of our dog. We brought our dog to the vet and spent 300$ treating her and another 300$ having orkin come out and bomb our house. The guy told us "They will be all gone... I've never had to come back and re-do a house".... Well yeah 3 weeks later we have a new infestation. Now that is after cleaning our house every day. We brought our dog back to the vet and paid more money to have her re-treated. They said there were only dead fleas on her so she didn't bring them into the house. The vet said orkin should have mentioned the fact that that any eggs would have hatched 14 days later and they should have come back out to re-bomb. I have been on the phone with them all day and they keep telling me they can't get back out to the house.

Orkin has been a disaster! I terminated my service months ago, which was confirmed by the manager in the Memphis office yesterday. I just received a call to schedule my next service. The man that called did not have a clue as to what was going on. He could not understand my comments that I no longer had service with them and became angry and offensive. This is the culmination to my dissatisfaction since beginning the year-long contract. The first serviceman dismissed my complaint of mice. Another serviceman confirmed mice and committed to scheduling me for a call-back, which never happened. The rat never disappeared and the stickie pads never worked, not to mention the traps that had peanut butter in them 3 months later. A serviceman scheduled and never came out. The man that called today charged my account several weeks earlier, after committing to honor a call-back at no charge. The list goes on and on. Now, I can’t get rid of the pests in more ways than one!

Last Wednesday, a technician came to my house but no service was done because I was not there to sign the contract. He told my son he would be back Saturday. I called the office around 10:15 am because I had not heard from the technician nor from the office about my service call. Daniel stated there is no paper work or a scheduled appointment for me today, which I stated was unacceptable and could not determine who the technician that came to my house was. She did attempt to call the technician in the field, but no one could come out until between 2-4 pm which was not convenient for me because Saturday is my only day off and I had plans.

There was a rate increase without prior notification. I explained to them last year that if they are going to increase my rate, then it would be nice of them to notify me and tell me that they will increase my rate by "X" amount of dollars. I spoke with a woman last year and she explained to me that if I cannot pay, then they would send me a financial hardship form and they will work with me so that I can be able to pay for my bill. I told her that it was not even the case. It's the fact that they raised my rate without prior notification. I specifically told her in the future to notify me so I can prepare myself and save extra money to pay them. We fast forward to today and this is the 2nd time they increased the rate to my business and this is the 2nd time they didn't notify me. I am elfin upset.

I had an issue with mice in my basement, so I called Orkin in March 2011. They came out and placed paper glue traps in the basement and put poison bricks in the upstairs' attic. I waited a week, and nothing happened. No change. I called them to come back out. They came 2 weeks later and things were the same. My husband asked if maybe there was a hole or some way the mice could be getting in. The serviceman claimed to have looked and found no hole. The only thing found in the paper glue traps were spiders.

I called about canceling service. Mr. ** got on the phone and told me after the first 30 days if I was not pleased I could cancel as per their warranty. I called 30 days later to cancel as I still have mice everywhere . I was able to speak with Oscar again who I found out from a Jeffery ** that he is **'s boss at a call center in GA. Mr. ** explained that it is okay to cancel contract after a month for no charge. I explained what Mr. ** told me and Jeff said no problem, he would cancel service for me and speak with ** about treating customers right.

We had a rat infestation problem and I called Orkin on 9/25/10, they sent a rep out to inspect and set traps out, he came put out a few mice rodent tunnel traps out however he did not inspect the all the rooms in our house and left after I paid $255.00. After a couple of days, there was more evidence of rats not mice. I called Orkin back to order more traps and was told someone would call and came by, two days passed and no one called, so I purchased some rat traps of my own and called to cancel my contract due to bad service.

Got new service, Orkin said it was money back guarantee. It was two weeks after first spraying, I called back to get a follow up because bugs were not killed. Set up appointment for a Tuesday between 2 and 4. Took off work. Waited for tech, he never showed up or called.

I started a year contract with Orkin in late December 2009. Lori was our original Orkin service associate who came to our house to spray. She set us up with service in which the first two months, they would come out twice in those first two months and then every other month. Our service need was for German Roaches. Orkin stated to us that the problem would be resolved within 3 months. As of March 2010, we still had issue with the roaches. I have called their service department several times trying to get more service to get rid of our problem. I was told in August 2010 that we could have Orkin come to our house every ten days for no charge to spray. I have started calling them out for service every 10 days.

We received an invoice for $50 for a service that we never signed up for. When I called to ask why they would create such a fraud, I was told by Amy, that they sent me a letter asking if I wanted to continue service that a previous homeowner had last year, and since I didn't answer the letter, they decided to go ahead and invoice us. She honestly thought that was okay. What type of ethics do these people have? Gary Rollins from Atlanta owns this company. Shame on you.

We hired Orkin to get rid of a bed bug infestation about 10 months ago. The technician that did the estimate and the service told us this would take an entire work day to treat. We paid for the service and the same technician came out after a few cancellations. When the technician came out with another technician they seemed surprised and thank us for actually having everything ready for the service as requested. The entire service was rushed and completed in just over two hours. One technician had to meet his girlfriend and the other had to take his dog to the vet.

After having extensive repairs done to my home through Orkin, I finally had the heat treatment to kill termites. Done in late July, I have now found live termites in the home. Not to worry, Orkin is busy dunning me with bills each week, along with regular phone calls from "Alice", in spite of several unsolved problems with the paint and damaged wood replacement. I have spoken to Alice on quite a few occasions and asked her to stop calling and also sending bills (weekly is the company's policy) until the work and problems have been solved to no avail. It is offensive, since I have paid thousands of dollars to them already.

My apartment complex has a contract with Orkin to take care of pest control. The first time I called, the tech who came out spent less than 5 min and was gone. I scheduled again for 2 weeks and for the next couple of visits it was great. The tech was knowledgeable and helpful and went way out of his way. Then I got the Tech who signs that he did my apt but did not. I am off schedule, the bugs are running rampant and I'm disgusted. I recommended to have the office take new bids on other pest control companies as Orkin seems not to care what their employees are doing.

I got sawtooth beetles from a local grocery store & I have several birds & in order to treat for the beetles. I needed to take all the birds outside for a minimum of two hours. Well I took all birds & everything else outside, ended up loosing a bird. It cost me $50 for lunch for everyone that came to help & Orkin never showed! They rescheduled my appointment & didn't even call me to tell me. Therefore everything done, spent & lost was for nothing. I called to find out why. They said the new guy did it. Didn't put any notes to why. So they were to come on the 27th. Well it was too cold to take the birds out so I called to reschedule for Wed. Sept 1st, the person that answers the phone said, "You can't skip a month. You have to talk to a manager!" A manager never called me back! This was all their fault & now no call backs to me, or anything. I don't even know if or when they will. I lost a very abused bird, out $50, a days work was lost for several people that came to help & don't know if I can get help the next time, if they come & I still have bugs.

I terminated my one year agreement. They have continued to bill for several months after the one year without my consent!

In November 2006, Orkin came to my home and did a termite inspection. They gave me a written estimate, which showed that it would cost $12,975 to treat my home that was built in 1999. I thought it was excessive and put the estimate in my file. I had the same work done by The Bug Man in May 2010 for $1,971. Is that a huge discrepancy or what? I believe there's a rip-off here with Orkin! I had used Orkin for pest control for 10 years.

We are out the $3000 we spent on bait systems plus yearly fees to inspect them. I contacted three other termite services and none of them put bait systems in twice. We need someone to do termite inspection. Our house is wood but don't have the money to start over.

Words cannot describe my disappointment about Orkin’s services. They have terrible service and they charge you up-front. They are landlords and tenants’ worst nightmare! We had need-bugs in my unit, mostly coming from my next door neighbor. They came at least 5-6 times to treat and there was no improvement. Not only we had to leave the house every time, I got tired of cleaning/washing afterwards. Exactly couple of days after they treat few bugs would show up. This made no sense. How would they survive the treatment in just a few days? It seems to me that they are there just to make money, not to improve the situation.

I made an apartment for a Termite Inspection for 8:00 a.m 06/24/2010. The rep. advised me that there would be a 2 hour. window which I said would be fine. Unfortunately, it is now 5:36 p.m. and we have not heard anything. No one showed up, no one called, nothing. I just got off the phone with a "supervisor" named Allen, who was no help at all. I advised him during these tough times you would think Orkin would go above and beyond to assist there new customers. He never even apologized. I will never contact Orkin again - Terrible Service! Good by cucaracha!

I became an Orkin customer only a month ago and it wasn't long after that I realized how bad they were. I signed up for a year service and was told that I would pay for May and get the next month, a follow-up, free. Well, that was not the case. They have come out three times and I still have yet to see improvement. It actually seemed that it has been worse since. Well, the real story is when I called because I was charged for the follow-up. I called and finally got transferred to Joe **, the service manager. At the very beginning of the call, it was apparent that he was rude. He was starting off by trying to cut me off when I was talking. Now keep in mind I am mad about this and he is the service manger, but never once did I use vulgar language or demean him.

The Dumfries shopping center has been a customer for many many years. We have had the rat traps put out and for the last at least year they have not been filled. We also have monthly service in two office building. One is done regular, the other is done whenever. I have on many occasions need to contact the manager. He has not returned my call. The person who answers the phone says they are busy. Well, I find that not to be a reason to answer the phone. I feel this is poor service. And I told them that we no longer want the service but they still have not contacted me as of today, 6/17/2010. I hope to get a reply to this matter and thank you for your attention in this matter.

After discovering termites in the roof of my property I made an appointment for Mel **, an Orkin technician, to come to my duplex property and inspect the damage and give me an estimate. My tenants waited five hours for him to appear and he never showed up. When I called Orkin, they had no record of the booking, none of the three telephone numbers I provided them with, no record of the address and no knowledge of Mel **. They said they would call me back within 48 hours and did not do so. What is wrong with these people? They advertise on TV that they are reliable and they are anything but.

I found some termites in one of the walls in my house and called Orkin to do an inspection. I showed the inspector, Tri, the area where termites were found and wanted him to provide a price to fix the problem. After his so-called inspection, he said fumigation will fix the problem and based on the house size, it will cost $2300. I agreed to it and signed the contract to have them start the treatment.

I called for what I believed to be mice in my newly built home. I thought $250 was extremely high for a condo treatment, but Patti at call center assured me that this would be a 3 month service and that traps would be removed as needed. Orkin rep Lou came on Dec. 24, unprepared for visit (no ladder for examination of attic where I reported mice to the call center) and had to leave to go pick up a ladder. He said I did, indeed, have mice and set traps. He said Patti at call center was mistaken that this was a onetime only visit. (Who, then, removes traps?) Because it was an Orkin error (I have notes on what I was told when I called for service), he would honor the 3 month service and trap removal. Lou was to return in 2-3 weeks for trap check and, if needed, removal.

Upon purchase of my property in 2004, an Orkin termite bond was transferred from the prior owner. After purchase I did not receive a copy of my contract. I only received a letter of welcome. Reviewing my bill for service this year, I became aware that Orkin dropped the $1,000,000 Repair Warranty and left the Retreat Warranty only and did not notify me. Orkin acknowledged this was customary and had no obligation to notify the new homeowner. Since 2004, they have inspected the property annually with no sign of termites. However, they will not reinstate the Repair Warranty without first completing a new inspection and re-treatment at my cost.

My contract with Orkin was cancelled by Orkin. I did pay my bill and Orkin accepted this payment for this last year. However, they have insisted on cancelling me as a customer. My feeling is that when a company accepts payment that they should honor the contract. I have inquired at the Orkin, Inc. main office and was not able to resolve this issue. Please help!