Orkin Pest Control Reviews

This is not even where our problems start. We have had several instances where we have had flying ants and regular crawling ants. They were coming in at night and infesting the entire kitchen area along with some other areas of the house. I am talking about hundreds of ants a time. We were told to spray Windex to slow them down. We did this and only cleaned them up for the day. Since it was so late in the evening, we would be told that we will receive a phone call to schedule service. 3 or 4 days would go by and we would not hear anything. We would have to call again. One of the service people came out and asked my husband where they were coming in at. They were told they were coming in the left side of the backdoor. He sprayed exactly where he was told. A few nights later, they were back and they were coming in the right side of the door (why wasn't the whole area sprayed the first time?).

We understand that things are not always going to work 100%. But the amount of ants that came into the house was unacceptable. And furthermore, the flying ants were not dying. They were only active at night. We thought we had gone around and cleaned them all up. The next morning, they had gathered under a light and it had appeared as if they were dead. Because of work and rushing to get out of the house, they were not cleaned up. But sure enough, night time came around and they were crawling and flying again. Any other insects that we saw in the house would be found dead or close to dying, but not the ants. In dealing with this situation, once again we did not receive return phone calls and had very poor service. Here we go again making phone calls.

In being a customer for so long, I had a credit card on file at one point and would be charged every 3 months. When it expired, I gave them another one to put on file. It worked for the first 2 services I believe and after that, I was sending a check in every month. They told me they never got a new card number. Well, I was not going to give my number out again. In being very unhappy with Orkin, I did not pay the bill in hopes to get someone's attention. All we wanted was our issues solved and to receive a phone call (with a message). But in not paying, I would receive anywhere from 3 to 7 phone calls in 1 day according to our caller ID and of course, no messages.

I wrote a letter stating all of these and that I wanted to make my payment. I wanted someone to call my cell phone. Instead of being called, the phone calls stopped and in about 1 week, I received a letter that I was sent to collections. I then also called the regional office late in the evening the day I received the letter. I explained everything to the person who answered the phone. All I wanted at this point is for someone from the regional office to give me a call. I never received that call. I have made my payment. Technically, I did owe the money even though it was for poor service. The ants are gone for now (until next spring that is). But I will be sure to find a different company to deal with.

In summary, I had reminded them that they were late for the appointment (again). For an hour and 10 minute wait, all I got were lies, excuses and a useless inspection.

On June 12th of this year, I received a certified letter from Orkin, claiming to have been on-site to perform their quarterly service on 06/08. I am retired and was home that day and no visit was made. They simply mailed it in.

This was an insult. I checked my records, and over the last 4 years, Orkin has missed 4 of the 16 quarterly inspections. That is a failure rate of 25%, equivalent to one year of service. I have repeatedly tried to get Orkin to acknowledge their 'failure to perform' and in short, I am getting the run-around. Promises to call back that are not fulfilled and endless excuses are the norm. Closer examination reveals inferior service in addition to the failure to keep their service commitments. Orkin management seems to think that if they stall long enough, I'll get tired of the process and let it go.

Orkin erroneously claims to have serviced my residence on 06/08 and is unable or unwilling to prove otherwise. Orkin has missed 3 similar service intervals. Orkin has been avoiding any reasonable attempt to rectify this situation as I am now entering month three (3) with this problem. I'm convinced Orkin is in material breach of contract for failure to perform.

What I seek from Orkin is a refund of the equivalent of one year's service. This is in reference to the 4 missed quarterly appointments that Orkin billed me for at $396 per year. For the above reasons, I simply want a refund of $396 for the services not rendered. I do not want Orkin to have the opportunity to do any "make-goods". They've had that chance.

They sprayed, I paid, and they left. After that initial visit, I was always sent the invoice bill first, and then the tech would call the next day to schedule the next service. There was one time when I wasn't able to be there for the service, so the tech said he would come and spray outside, and suggested we do the "give your home key to tech" service. I don't think so! Who would do something that dumb! Besides, if I had done that, he would have been met at the front door by my dog. I said no to that idea. He sprayed outside and said he would be back in a couple of days to do the inside. All along, I asked and asked that they call me before coming over, so I could put my dog outside, so he could spray, but he never did. I waited out on my porch for over an hour, but no one showed up.

I called the office and the tech said he came over and knocked, but no one answered the door! They never totally got rid of any of my pests. On the last visit, the tech had me pay him after he was finished. Why do they send me an invoice bill if I am going to pay the tech? What a waste of paper. Anyway, I noticed the bill was more than the contract stated it would be. I called the office and asked why my bill went up, and the woman said that was the corporate office decision to raise prices. I asked why I didn’t get a notice. All she said was she didn't know why I didn't get a notice. I asked when my year contract was up, and she said it was up two months earlier on the prior visit. I was so mad. Why didn't they send me a letter to let me know of this? I know they want to do crappy service and still make you pay for it. Never again, Orkin. You suck! I still have pests, and I am out hundreds of dollars. It cost about $82 each time they came to the house to spray.

I tried to explain what happened to the manager and he said there was nothing I could do about it anymore because they had my signature on file so I couldn't fight it. He also stated that it did not matter what the employee said to me because the contract stated other wise. That's fine but when not willing to work something out with the CUSTOMER over what untrained employee did thats just bad business. He also stated that the contract stated in black in white what the service was for, I told him it was fine print and long and he said it wasn't and sent me a copy of the contract which showed what the service was for in very, very fine print.

They were so unwilling to help. I called the company later that day to see if they could help with something and the employee hung up on me before I was done. The manager also continued to interrupt me and let me get my story out, like he didn't even want to hear it. Take this advice and don't contract this company because if there is a problem later on they WILL NOT help you.

So I have been paying for an entire year of service but the traps only get refilled once a year. Now they want to sing up for a third year and the exact thing is happening again. The Orkin man shows up and sprays the parimeter of my house for bugs and does not fill my traps to get rid of the rats.

The first year was around $600.00 the second year was almost $700.00 and now I owe them $152.00 for two vistits in which no poisen has been placed in the traps but the parimeter of my house has been spraied for bugs.

Credit balance was monies paid up front for services that I have since terminated. I am entitled to a refund.

No damage yet, fingers are crossed.

I call the company and mentioned I no longer required or need anymore services and to stop sending technician on my property after that incident. In May of 2008 another technician show up on my property and my wife specifically told him we did not schedule any service and do not need service. The technician left and stated to call and scheduled an appointment if service needed. I have been receiving multiple calls and bills from Orkin for service they sated was done on May 31, 2008. I call Orkin to inform them of my frustration and unhappiness with the company action. I was told I had a contract and I need to honor it. I ask for a copy of the so call contract on many different occasions and I have yet to get a copy.

Then I received another phone call from Orkin about an hour after that, to notify me that they needed to change the schedule again. They said they could come early in the AM on the same day, or I could choose 3 days later. I didn't want to make my tenants wait for an additional 3 days, so I told Orkin I would call them back and let them know.

I decided to schedule service with Terminix. They had a slot available for the same day. I called Orkin and told the agent that I had scheduled a service but I wanted to cancel. She hung up on me. I called a different number to get a different service center. They cancelled the service for me. I hope they don't decide to keep my debit card number...

Less than four years later, we are replacing the floor in 2/3 of our house. The carpenter could easily put his pocket knife half way into the joists and flip it out to expose the live termites. The carpenter pointed out that there are no trenches around ANYTHING that goes from dirt to floor. David from Orkin came out and crawled under the house when only 1/2 of the flooring was demolished and said the damage was from water and that there were no termites. We pulled one out of the joist under which he entered.

Plus, when our contract was up, I called Orkin twice to have them pull up the bait monitors; they are still there. NOW they find it important to remove them. David was so very condescending to us. At first the lawyer said that the contract we signed wouldn't hold up with a jury because Orkin obviously didn't do their job. He has since said that the contract is binding. If you don't sign their contract, they won't do the job. This is a standard procedure for businesses.

We had to replace 2/3 of our floor, and we had to take a loan out for $30,000. Our family of eight was displaced from our home for more than a month.

On May 2, 2008, the initial visit, they came to service my home. Their solution to the moth problem inside the house was to leave one SMALL glue trap inside the cabinet under the kitchen sink and two SMALL glue traps on the garage floor where the garage door opens. Apparently, they sparayed the perimeter of the house to repel any ants and sprayed for wasps/bees.

About two weeks later I called and told them I still had moths and that their SMALL glue traps were of no help. They said they would send a service man out; however, they could not give me a time when he would arrive--therefore, an all day sit and wait thing.

My complaint is: I paid $294.25 for a service that is not working when it comes to my moth problem. When the service man was here and replaced the small glue trap with two larger ones, he commented that this was all they had, they were out of the larger glue traps. He took the small ones back with him. (I would have thought Orkin would have put glue traps in each room in the upstairs of the house where moths had been spotted.)

On June 6, 2008, I called to complain about the amount I had paid for such little service and spoke with a person named Jeff. He told me that I had purchased a one time service that only carried a 30 day guarantee and my service time was up. He said Orkin recommends treatment every other month at a fee of $76. Their yearly fee is $700. I feel their charges are exorbitant and that they charge a high initial fee in case people do not continue their bi-monthly service.

I am very dissatisfied and, in my opinion, Orkin does not provide quality service for the fees they charge.

Unfortunately, it wasn't until after Orkin came to my home did I find a previous receipt from service I had from Terminix in prior years and later contacted them to find out their current service costs. Terminix provides about double the service for almost half the cost.

I will never deal with Orkin again.

i cancelled my contract and have been trying for several months to receive a refund of $54.00, they told me they originally issued a check and sent it, I have never received it, they were supposed to overnight a check a couple of weeks ago, never received it, i was just on the phone with Kathy, for the millionth time, and she doesn't know what is taking them so long so in future, for those of you who have ant problems, DO NOT CHOOSE ORKIN

Lot of stress.

Having been appalled and felt like being taken advantage, I called Orkin (same day). Steve was more than willing to go to residence on May 15 to begin treatment and offered to continue doing so at no additional cost to me. I declined Steve's offer. Later I found where Orkin had been at the residence on May 20th to treat and a bill left for the monthly fee of $36. I called Orkin again and told them I was not going to pay for the April or May treatment and from the May 15th call (with Steve) and final call on May 22 or 23rd (Trina) it was agreed that I did not owe Orkin anything.

Would I recommend Orkin to anyone in the future? NO! It is evident that unless in residence at the property year round when service can be monitored, Orkin can not be trusted to deliver. Sad, thinking back, Orkin as contacted in the Spring of 2003 and it was felt that Orkin was appropriate for the job, we were confident and agreed to the terms worked out for monthly treatment, etc. Neighbors who assist family in overseeing residence have informed me several times that the service technician would go into house, spray around front door and leave within minutes upon arrival, indicating to me that service was being neglected.

It was apparent that traps for bugs not changed regularly. Lessons learned the hard and costly way. Thus, business taken elsewhere--initial treatment $125 plus a monthly service fee. Something I personally felt shouldn't have been had Orkin been doing what was expected, contracted and required.

The purpose of this letter is to notify ORKIN in writing the termination of contract and to express the disappointment in service and billing. Payment for April and May 2008 should be void, account closed (if not all ready done so). Would six months of reimbursement of services be helpful? YES, money would be used to pay Dodson. On a positive note, when talking with Steve and Trina both have been most professional. But does not solve problem at hand. I had contacted Orkin in the past questioning the service and this last event was the icing on the cake.

We sold our house and bought a new home on 1/25/08. Much to my surprise, I recieved a charge on my credit card for a so called service that was provided on 3/28/08. I immediatly called Orkin and spoke with the so called supervisor named Gary. I explained that I had cancelled all of my services with them back in January.

I told his that I found it hard to belive that any services were provided to me, considering that I didn't even own that house anymore. Every time that we had a scheduled service, I had to be home to let someone into my house, as well as sign an invoice. So, as you can see that this service was NOT provided, yet they charged me for it. I was told by Gary that my credit card would be credited for the amount of $84.80, and that my services were going to be cancelled on 5/1/08. I had this conversation with gary on 4/25/08.

I called my credit card company to see if my account was credited on 5/5/08, and nothing was done. I called Orkin again on 5/5/08 to see why nothing was done and spoke to a woman by the name of Beverly who assured me that she was going to cancel my account and credit me th amount of $84.80 and also send me a screen print off showing me that my services were cancelled.

On 5/8/08, I checked my credit card co. angain and STILL no credit from Orkin. I called Orkin again and spoke with Gary again who said that he would have Beverly do it first thing in the morning. I feel like I keep going round and round with this compancy and NO ONE is doing what they say they are going to do. I am very frusterated! Still no credit.I don't know what else to do at this point. I will NEVER recommend this company to ANYONE else for the hassle that they have shown.

I ended up having to pay the amount charged to my credit card for the amount of $84.80 to avoid any finance charges because Okin did not credit my account as they said they were going to do.

I'll be glad when the Orkin contract is finished in July. I'll make sure I let others know how bad the service was. What happened to "the customer is always right" or at least "let us work with the customer to resolve issues"? I'll be looking for another exterminator real soon, and next time I be sure to check with Better Business Bureau and other Consumer Complaint agencies (looking for good as well as bad experiences) before making a decision.

No termite service as of this point; currently scheduling Terminix to come out and inspect property.

At 12:30 I called back and was transferred to the national call center who told me the local office was now closed, but they would look up who is in the area and have them call. Ten minutes later that person called to say that his technician had called in sick but that he didn't know that until just then. He wouldn't send someone, but only offered to reschedule.

I explained that he had cost us hundreds of dollars and hours of time, that I wasn't going to go through that over a seven month process, and to cancel the order. Now we are starting from scratch a week later. Orkin is a terribly run business that treats people terribly. I hope others read this and stay away.

To date, not one mouse has been caught by orkins tools yet I have caught them with cheap glue traps from the store. Every month I have a service call but they don't confirm. So when I call to make sure they are coming, the people are rude and say that I do not have an appt. I say that the technician scheduled it last month and they argue saying that the tech is not coming, and someone will call you. No one calls back.

Severe damage to hardwood flooring -- 2 rooms, wall and subfloor damage, stud and header damage, water damage due to tub sinking after support wood under tub was compromised by termites.

Had to give 3 more calls and wait for 4 weeks before a service rep showed.

I decided to cancel the service based on this experience. Orkin told me they do not refund money paid for annual contract. On balance, Orkin was fast to collect cash in advance and totally non-responsive in dealing with a customer.

When her health deteriorated, we brought her to live with us. We are now selling her old house, and it turns out to be infested with termites.

It's bad enough that they didn't do their job. It's criminal that they conned an 86 year old woman, living alone on a fixed income, into having her home sprayed every month. They made hundreds of dollars, while an old lady lived in a termite infested house. Not to mention the chemicals she had to live with. Shame!

I need the money back so I can hire another, more reputable company to rid my house of termites.

These procedures worked well until the main office changed the technician in December 2005. I did not receive service in December, nobody call or came by my home. A technician call about service the last week in January 2006. I told him that hen could come the first Wednesday in February. Again the technician call say he was on his way to service my home in late February. I Told him I was cancelling my service with Orkin. I have had enough og the technicians and the Main Office staff, Heather and John, Manager. I have talked with John and Heather regarding my month bill invoices being incorrect. I repeatly receive bills stating that I owe $47.30 0r $94.60. I call and talk to Heather but she is so unprofessional with me over the phone that I started to speak with John. He is very nice but nothing happens to remove the amounts no owed fron the monthly bills.

My agent is trying to line someone up to repair it, so at present I do not know the cost. So I am now making payments on 2 house, which as a retired enlisted Marine , I can't afford.

I was only reminded of this because I received a call today asking when they could come by and do my annual termite inspection. The local office, to include the manager, has always been very courteous and easy to work with. The manager had me forward a copy of the message, which he then forwarded to his regional manager. He stated that he did not know they failed to respond. I informed him that I would no longer do business with Orkin, even though he graciously offered an apology in behalf of his company.

It is a shame that a local office that is attempting to build up good will and do a good job has to suffer from arrogance and rude behavior by their parent company, but I do not intend to tolerate it.

I withheld my July payment as it seemed pointless to me, to pay $86.87/ month and the problem is getting worse. I decided, the first week of August, to give Orkin ONE LAST CHANCE, to do what they have been getting paid to do & KILL THE ROACHES. So August 3rd I made an electronic online payment to Orkin. I then call Orkin’s Customer Service Department to schedule a Service call. I conveyed my dissatisfaction with the service & explained that if they couldn’t kill the roaches I would be wanting a Refund. When the Orkin Tech came to my house & refused to treat saying that they had not received the payment yet! I called Orkin’s Customer Service Department, again, while voicing my displeasure told the CSR that all wanted was for them to kill the roaches!

The CSR indignantly said that they would have the tech go back & do the treatment. The Tech pulled back up in front of my House sat there for a couple of minutes & left. I then had a supervisor call assuring me that he would deal with my roach problem personally. They came out & treated the areas where we had the most activity & a week later I still saw roaches. I want my money back so that I can contact an exterminating company that can kill the roaches!