Orkin Pest Control Reviews

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About Orkin

Orkin is a worldwide pest control company with over 1.7 million residential and commercial customers and over 120 years of experience. It specializes in treatments against common pests like rodents and insects, but it also offers other services, including insulation and moisture control. Orkin provides free estimates and a satisfaction guarantee.

Pros
  • Free estimate
  • Integrated pest management
  • Residential and commercial services
  • 30-day money-back guarantee
Cons
  • Limited pricing information
  • Not available in AK, WY, SD

Orkin Reviews

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    How do I know I can trust these reviews about Orkin?
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    Page 14 Reviews 2235 - 2435

    Reviewed March 23, 2006

    We have been an Orkin Pest Control and Termite customer for mamy years, at least 20 years. We use montly service for pest control and annual service for termite control. Within the last year Orkin has changed our technician at least four or five times. Our agreement for pest control with each technician has been schedule our service on the first Wednesday of each month, between 8:00 and 10:00 in the morning. We also hand the technician a check for his service upon completion. He recorda the check amount and check number on his work sheet and leaves me a copy for my file. The tell each technician that I will only pay when they service the house inside and outside, not just run around the outside perimeter of the house. Also, I have to let them into the back yard. the back yard is fenced with a lock on the gate.

    These procedures worked well until the main office changed the technician in December 2005. I did not receive service in December, nobody call or came by my home. A technician call about service the last week in January 2006. I told him that hen could come the first Wednesday in February. Again the technician call say he was on his way to service my home in late February. I Told him I was cancelling my service with Orkin. I have had enough og the technicians and the Main Office staff, Heather and John, Manager. I have talked with John and Heather regarding my month bill invoices being incorrect. I repeatly receive bills stating that I owe $47.30 0r $94.60. I call and talk to Heather but she is so unprofessional with me over the phone that I started to speak with John. He is very nice but nothing happens to remove the amounts no owed fron the monthly bills.

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    Reviewed Feb. 8, 2006

    We have our old house at 103 Smith Circle under contract. It needed a home inspection. A report of the home inspector said that we had moisture rot under crawl space that had to be repaired before the house can be sold. I called the manager at Orkin and explained the problem. I first told him we have had this contract since 1985. Secondly that it was renewed last month for another 12 months. No mention is made on the renewal of any moisture problems. He told me that they don't pay for any repairs. My question was what was the 20 years of paying on this contact for. I obviously have moisture rot on my house and now can't sell it until it is repaired. I also have termite contract on the same house that I have been paying on for 27 years.

    My agent is trying to line someone up to repair it, so at present I do not know the cost. So I am now making payments on 2 house, which as a retired enlisted Marine , I can't afford.

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    Reviewed Jan. 20, 2006

    Orkin has the worst customer service I have ever experienced in a company. I sent in a question months ago about an issue which I can no longer remember. I have been an Orkin residential customer for about 15 years and have been reasonably happy for the most part with the local office. However, the response from Orkin.com customer service was rude and unresponsive. When they initially responded to me they even referred to me as a female, even though my name is most definitely a male name. When I complained about the rude and arrogant response, their action was to completely ignore me.

    I was only reminded of this because I received a call today asking when they could come by and do my annual termite inspection. The local office, to include the manager, has always been very courteous and easy to work with. The manager had me forward a copy of the message, which he then forwarded to his regional manager. He stated that he did not know they failed to respond. I informed him that I would no longer do business with Orkin, even though he graciously offered an apology in behalf of his company.

    It is a shame that a local office that is attempting to build up good will and do a good job has to suffer from arrogance and rude behavior by their parent company, but I do not intend to tolerate it.

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    Reviewed Dec. 6, 2005

    I contracted Orkin Pest Control to rid my house of roaches last year. After two months of calling & complaining the roaches finally seemed to be going away. I continued to pay my monthly bill ($86.87) & receive monthly treatments. In May of 2005, I noticed that the roaches were getting worse. I called and requested extra treatments to eliminate the roaches, but they continued to grow in numbers.

    I withheld my July payment as it seemed pointless to me, to pay $86.87/ month and the problem is getting worse. I decided, the first week of August, to give Orkin ONE LAST CHANCE, to do what they have been getting paid to do & KILL THE ROACHES. So August 3rd I made an electronic online payment to Orkin. I then call Orkin’s Customer Service Department to schedule a Service call. I conveyed my dissatisfaction with the service & explained that if they couldn’t kill the roaches I would be wanting a Refund. When the Orkin Tech came to my house & refused to treat saying that they had not received the payment yet! I called Orkin’s Customer Service Department, again, while voicing my displeasure told the CSR that all wanted was for them to kill the roaches!

    The CSR indignantly said that they would have the tech go back & do the treatment. The Tech pulled back up in front of my House sat there for a couple of minutes & left. I then had a supervisor call assuring me that he would deal with my roach problem personally. They came out & treated the areas where we had the most activity & a week later I still saw roaches. I want my money back so that I can contact an exterminating company that can kill the roaches!

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    Orkin Company Information

    Company Name:
    Orkin
    Year Founded:
    1901
    Address:
    2170 Piedmont Rd. NE
    City:
    Atlanta
    State/Province:
    GA
    Postal Code:
    30324
    Country:
    United States
    Website:
    www.orkin.com