Orkin Pest Control Reviews

These procedures worked well until the main office changed the technician in December 2005. I did not receive service in December, nobody call or came by my home. A technician call about service the last week in January 2006. I told him that hen could come the first Wednesday in February. Again the technician call say he was on his way to service my home in late February. I Told him I was cancelling my service with Orkin. I have had enough og the technicians and the Main Office staff, Heather and John, Manager. I have talked with John and Heather regarding my month bill invoices being incorrect. I repeatly receive bills stating that I owe $47.30 0r $94.60. I call and talk to Heather but she is so unprofessional with me over the phone that I started to speak with John. He is very nice but nothing happens to remove the amounts no owed fron the monthly bills.

My agent is trying to line someone up to repair it, so at present I do not know the cost. So I am now making payments on 2 house, which as a retired enlisted Marine , I can't afford.

I was only reminded of this because I received a call today asking when they could come by and do my annual termite inspection. The local office, to include the manager, has always been very courteous and easy to work with. The manager had me forward a copy of the message, which he then forwarded to his regional manager. He stated that he did not know they failed to respond. I informed him that I would no longer do business with Orkin, even though he graciously offered an apology in behalf of his company.

It is a shame that a local office that is attempting to build up good will and do a good job has to suffer from arrogance and rude behavior by their parent company, but I do not intend to tolerate it.

I withheld my July payment as it seemed pointless to me, to pay $86.87/ month and the problem is getting worse. I decided, the first week of August, to give Orkin ONE LAST CHANCE, to do what they have been getting paid to do & KILL THE ROACHES. So August 3rd I made an electronic online payment to Orkin. I then call Orkin’s Customer Service Department to schedule a Service call. I conveyed my dissatisfaction with the service & explained that if they couldn’t kill the roaches I would be wanting a Refund. When the Orkin Tech came to my house & refused to treat saying that they had not received the payment yet! I called Orkin’s Customer Service Department, again, while voicing my displeasure told the CSR that all wanted was for them to kill the roaches!

The CSR indignantly said that they would have the tech go back & do the treatment. The Tech pulled back up in front of my House sat there for a couple of minutes & left. I then had a supervisor call assuring me that he would deal with my roach problem personally. They came out & treated the areas where we had the most activity & a week later I still saw roaches. I want my money back so that I can contact an exterminating company that can kill the roaches!