Old Republic Home Warranty Reviews

Old Republic Home Protection was given to me as part of the sale transaction when I purchased my home and I got one year. I haven't had any issues with them so I just kept it, and it’ll be six years in December. I submit claims online and it’s easy to navigate the site. If you don't have your plan number, they can look it up by your address or your ZIP code or your social. It's fine once you get in there. It just depends on what your situation is. Sometimes, it may be difficult to pick. I have two AC units and the one upstairs wasn't working. The site asks you what the problem is, and they give you a list, but a lot of times what you're looking for is not there. When we're on the site trying to match up what we know on our end versus the technical terms, sometimes you could get a little muddy.

We purchased a new home for us that was about 20 years old. With our purchase, this home warranty was included, and we did not use it for a few months while we settled in. Then we had a faucet fall apart in my hand, and boom- our adventure began. Your plumbing vendor was prompt, it was fairly straightforward to request that claim (but long hold times if you want to speak with an actual person), and the replacement faucet they installed was similar in style if not the same brand or model. As the faucet that broke was about 15 years old, that made sense to me, and I just had to pay the vendor fee (like a copay).

When I purchased the house, my broker arranged to have a home warranty set up with Old Republic Home Protection, paid for by the seller. I just kept on renewing it because it's convenient. The people that they send are good and get things done. The scheduling happens within the next day. And within two or three days, somebody is out to sort it out. When I submit the service repair, I put in a credit card number. After the service has been done, there's a deductible fee that Old Republic charges.

I've been on and off with Old Republic for several years. My first time with them, I had to call them out for a problem with a fan on the air conditioner and they looked at it and replaced it. So it was a pretty good experience as far as that respect. When you do talk to somebody, it's pretty straightforward. It's typical insurance company tape, hurdles to jump through. But other than that, it's pretty good.

Six years ago, the compressor in my air conditioner went out. The contractor came out, but it took forever to get the thing installed. Somebody explained to me that it's not just Old Republic, but it's all home warranties in general that they're going to fix the thing, but they never want to replace the whole unit. In my case, I have a Trane, which is a really good air conditioning unit, but it's been in here for 25 years. They replaced the compressor. Then a little over a year, the compressor went out again. This time, it took them over a month. Finally, they put a better compressor in there, which I've had now for five years.

When I purchased the home, Old Republic was already included in the house. So, I just kept them. The price went up from when I first moved here. The total price is now $575 a year, and then when you have a problem and you call them out and they send a contractor by, that is 110 bucks. But everything's high right now. Everybody's dealing with high costs. The contractors ain't doing that work for nothing. They got to pay the contractor. So, it's one vicious circle. I'm satisfied with Old Republic. The only thing is that they charge a call out fee while my other providers do not.

Your customer service is awful. It’s next to impossible to get a real person on the phone and when you do you can hardly understand what they’re saying. I’m 78 years old and I hardly ever need email. I'd much rather use text. Your website is very confusing. I can't get a full list of appliances on there when I do need a request. I’ve waited months to finally get a microwave replacement. It was finally delivered last week, but I’ve been on the phone now for an hour to find out when they can install it.

Every now and then, there were providers that I didn't care for. It was difficult for me to communicate with some of the service providers because their English was not very good. For the most part, my experience With Old Republic was good. I recommend them in my real estate deals all the time.

I was a customer with Old Republic in 2011, and again from 2022 to 2025. While they did resolve a minor garage door issue (only after I posted a public review), my experience with their HVAC coverage during 115-degree Las Vegas summers was a complete nightmare. If you have this warranty company, demand to go out-of-network for major appliances.

My service request was handled promptly and professionally.

It's very simple with Old Republic. I file my service request online and they assign it within 24 hours. Then I get the vendor information in my homeowner portal and I can either call the vendor or they usually call right away and schedule. I have had issues with vendors in the past, but reaching out to Old Republic has been easy. They've been great about reassigning the work when the vendors don't seem to be getting it right. I'm very pleased with Old Republic. It's definitely worth it having them. My only complaint is when you call to speak to someone, you can sit for easily an hour or two trying to get ahold of a representative so I just use the portal instead. I send a message and they just call me when they have someone available.

When you call you are on hold for hours. We were told parts were covered for our garage door but company they use said we needed more items fixed before they would fix what is actually broken. They wanted over 1,000 for the supposed items. So we paid the $100 trade fee to find out we are gonna have to fix this ourselves. My husband looked up parts they say we need so we will fix ourselves. I will never use this home warranty company again.

We had an air conditioning issue and when we submitted a claim with Old Republic, it went really well. I reached out by phone and talked to Kristen. She was incredible and she always answered my questions thoroughly. She was also super knowledgeable on every single policy. The tech came on the same day I made the claim and the process was super easy. It was even a holiday, so it was really awesome to have him out that day. Since then, we've been good to go. The tech also called to follow up with me, which was really nice. It's been shy of a year that we've been with Old Republic and so far, I'd tell others to get their service. They cover bases and I feel protected with them.

I am so frustrated. My air-conditioning still isn't cooling my house. It's the middle of the night. My house is 89° which is way too hot to sleep. I have taken a shower and now changed my clothes 3 times. I am miserable. It is time to replace the unit. Not keep putting band aides on it.

Old Republic came through and got my Air Conditioner repaired. Appreciate the company and the work that they do. Thank you to all of them! I watched as the repair person worked, and he was methodical and knew his trade.

When I sent in a claim, it wasn't what I had expected because some parts were needed and they had to order them. But it was very quick and done. The contractor was out on a Friday, and it was fixed by the next Friday. Old Republic's price is decent. You got to pay 100 bucks when you get the call out. But for $600 worth of parts plus labor, it has definitely paid for itself.

I wish there was something, anything good I could say about this company but there really isn’t. We bought a home and it had some issues. We filed have files a claim and it’s almost 2 weeks later and the problem still isn’t fixed. The compete sent states “we are waiting on your warranty company to”. The warranty company sent an email stating “we need more information." They claim to need more information but we can’t get anyone on the phone to actually speak to. Oh and the claim they are “available 24/7”, that is bs. There is not even a place on their website to check on the claim status and therefore no way to add the “additional information that they may need”.

We had a claim on a refrigerator with Old Republic and it didn't go very well. We had trouble with the person that was contracted to fix it. Then we had an ice maker problem and that didn't go well also. But eventually, it did get fixed. Aside from that, we had a claim about our Goodman AC that stopped during the hottest day of the year. There was a problem with the fuse and Old Republic contacted a group in Slidell called Express Air Conditioning & Heating to work on it. I called them and talked to the owner's son. He told me he was booked and that he didn't know if he could come out the next morning. I explained that it was our only unit and it was 114 degrees at my house. He showed up the next morning, worked his butt off on it, fixed it, and it's been working ever since. That was an absolutely great experience. So Express Air was fantastic and the owner's son helped out a lot.

Ok, since this company wants to play ball and refuse to refund me, let’s play ball: Old Republic Home Republic came highly recommended to me from someone that utilized their services. When I bought my home, I had been assured that they had a “reliable network of providers” for services. When I phoned them for a plan cancellation and partial refund of the remaining months of my plan due to horrendous service, I was told I had to email them directly at cancellation@ohrp.com because they didn’t accept phone calls. With this sort of customer service, I wonder why?

The whole process was easy. I scheduled my service, paid the deductible, and waited only a day for the repair companies to call me to schedule an appointment. The repair people were very professional and friendly and didn't mind me asking questions about the service or about the regular care and maintenance the appliances require. I am very satisfied with this warranty and have renewed for another year.

We are extremely happy with the services provided by ORHW! We have had multiple service calls since moving in to our new home, and have been thrilled with the services. Our water heater burst recently and we had a new one within two days! Our only cost was our service calls since moving fee of $100! We’ve had multiple home appliance repairs as well, with good success. This is a valuable program!

Plan # **. Work Order # **. Contractor: ADG AIR INC. Vendor is either dishonest or incapable of fixing AC. They were quick to collect the service fee but did NOT fix the problem and blamed it on AC coils being dirty on the outside and dirty wheel on the blower motor. After they refused to come out and fix the AC, I called 2 other Vendors and asked if it is possible that the AC would not work because of the 2 items stated by them and they both laughed and told me that we were being lied to and that the Vendor was taking advantage of the Warranty contract. The AC has still NOT been fixed. Tenant is upset. We are debating if it is worth renewing our warranty.

We had 2 separate service calls, the first being AC unit 1. AC unit 1 kept tripping the breaker, an AC technician was sent out and after a 1/2 hour said AC unit 1 was running fine and kicked the service request back. An electrician was then sent out and he tested the breaker and found it functional. He noted that it was the AC unit 1 that was pulling more amps every time the unit kicked back on, 54 amps the third time which is why the breaker was tripping. The electrician kicked the service call back to have an AC technician come out. Old republic canceled the service as there were too many service calls, nothing was ever fixed. The second service call was for AC unit 2, that issue was fixed. I explained all this to customer service and they sent me to another representative with a 45 minute wait time, unfortunately I had an appointment and couldn’t sit on hold.

Had a sewer leak. The sewer was in dirt and the company was not allowed to remove the dirt to find the leak. The Home warranty company denied the claim and did nothing. Very disappointed. I called the Home warranty company to see if they would make it right before my renewal and they did nothing to accommodate the situation.

We have used Old Republic Home Warranty since 2020 - grateful that our real estate agent suggested this company to us. We have never had any issues scheduling a service with ORHW nor any of the service providers that came to our home. We highly recommend Old Republic for your home warranty needs.

The swimming pool service provider was here for about 10 minutes and diagnosed our issue as a "power surge," which is not covered by our warranty. I called a real electrician, who after 45 minutes, and at no cost to me, determined the problem originated with the pool pump, which then caused the electrical panel to short out in catastrophic fashion. We presented this information to Old Republic, but there was no interest in getting to the truth through a 3rd party investigation. Very disappointed

We had to call for several issues since we moved in this house. This last issue was the worst. Our air conditioner was making a banging noise when it turned off and again when it turned on. A repair person came out and determined the condensation in the duct work was causing the issue, he took pictures and videos. I did not hear anything for over a week, then I get a text stating they were sending Lovelace Co. The owner and a helper came to look, the owner was very rude and abrasive from the start. He would not listen to anything I was trying to explain to him. He said, "I have been in this business for 30 yrs., I don’t need you to tell me what someone else found."

Old Republic isn't the only corporation that has one interest only in mind, the money. They don't care if you're in danger from triple digit heat without any air conditioning for 3 weeks. I had to buy the service from their claim that had to be made with the assigned vendor for the job with cash during a heat wave that was starting in Scottsdale after an authorization that the vendor claimed they didn't give them an authorization to get the materials within the 3 weeks we were trying to hold out and couldn't wait any longer.

I had a very disappointing experience with Old Republic. While they had no problem collecting my monthly premiums, they did not follow through on the commitments I expected when I needed assistance. The customer service experience was frustrating and not professional, and I felt that my concerns were not handled with the level of professionalism or urgency they deserved. A warranty or service company should provide reliable support when customers need it most. Unfortunately, that was not my experience. I hope the company takes steps to improve its customer service and better honor its commitments to its customers.

I sent in a claim by phone and the reps that I talked to were fine. The process was easy. But the service providers were terrible. We were having issues with our garage. We live in Louisiana and Old Republic sent someone who was in Florida. That was fine. This gentleman drove all the way from Florida, was at my house for five minutes, and claimed that he couldn't fix the garage or that it was the motor. We're having issues with the garage opening and closing. He said he couldn't fix it because the wiring in the wall was bad and that we needed to get an electrician out. So, we paid this $100 for him to come to my house for five minutes and say he couldn't do anything to help.

The customers service sucks. Your normal hold time is 20 min or longer. If they transfer you, the hold time for someone to answer is longer. Much improvement needed in this area. Other than that, the warranty is good to have.

Save your money. Impossible to get anyone on the phone after the initial service request, which of course starts a $100 service fee just for calling in. Then they’ll find a way to say your need isn’t covered. But that was after I sat on the phone for hours and after my contractor tried to reach them for 1.5 hours to no avail. Feel no peace of mind with this company because they seem to be for profit low life’s that care little about the minimal amount of security felt when purchasing the plan. More angry my realtor convinced me to do it.

DO NOT USED THIS COMPANY!!! I had a Samsung refrigerator freezer. The icemaker and freezer kept stopped working. I called Old Republic and had it worked on 10 times. I paid my $110. trade fee each time. Two times lost hundreds of dollars of food in the freezer. The last two times I called for service on this same appliance it took them four people to accept the call because no one knew how to work on a Samsung refrigerator freezer. A gentleman came about two weeks after my call in and worked on it, put new parts in and reprogrammed. It was not three days that it went out again.

Had a fridge issue. It took 2 months for us to have this issue resolved then we paid the fee of 110 and for 5 month they kept sending us an invoice and was saying they were going to cancel our plan and send us to collections even after I call and talked to someone and they called the service company and confirmed I did pay them directly then I had to email them a copy of my payment confirmation a few times then I had to mail them a copy. Can you say well the hell do your job.

We've had Old Republic for 8 months now. We still have to pay for certain repairs, but if we didn't have it, we would have to pay out of pocket for everything, and that would be a nightmare. So, having it is a good sense of security that if something does happen, we've got some help.

We got Old Republic Home Protection when we bought the house three months ago. It came with the house when we bought it. They paid for the home warranty. Our experience has been fine so far. The garage door had torn up. It started acting up, and then the cable fell off. So I called Old Republic, and then I got a phone call from the guy coming out there to fix it. He was real nice. He didn't try to chit-chat. He just came out there and fixed what he needed to fix and said it was done. He said not to pay him, but just to pay Old Republic. I finally got the bill in the mail the other day. So I'll be sending the $100 off tomorrow, which is a lot better than the home warranty that my mom then had. Old Republic is worth the money. You ain't got to fix nothing. Just call them. They'll come out there and fix it for you.

Old Republic was part of the deal when we bought the house. We had it for a year and continued it after that. We've had it now for 10 years, and I like the fact that it's a controlled cost. It gives me peace of mind. We've probably had 10 contractors over here, and eight of them were excellent, but two of them were not so good. If I run into a not-so-good situation, I let Old Republic know not to send them over here anymore.

After being disconnected twice and over an hour wait, an extremely rude customer service agent told me to be patient! I won’t be renewing this home warranty… never have the electrician contractors available and told me to locate my own!

Old Republic's customer service has been great, but I am in the mix of getting stuff looked at and fixed right now. I had a technician come out and didn't do a good job. I had another company look at it.

I submitted claims by phone and Old Republic's customer service was great. It was a 10. I've canceled that and I've gone with another company sponsored by my new mortgage company. However, I would go back with them.