Old Republic Home Warranty Reviews

We had 2 separate service calls, the first being AC unit 1. AC unit 1 kept tripping the breaker, an AC technician was sent out and after a 1/2 hour said AC unit 1 was running fine and kicked the service request back. An electrician was then sent out and he tested the breaker and found it functional. He noted that it was the AC unit 1 that was pulling more amps every time the unit kicked back on, 54 amps the third time which is why the breaker was tripping. The electrician kicked the service call back to have an AC technician come out. Old republic canceled the service as there were too many service calls, nothing was ever fixed. The second service call was for AC unit 2, that issue was fixed. I explained all this to customer service and they sent me to another representative with a 45 minute wait time, unfortunately I had an appointment and couldn’t sit on hold.

Had a sewer leak. The sewer was in dirt and the company was not allowed to remove the dirt to find the leak. The Home warranty company denied the claim and did nothing. Very disappointed. I called the Home warranty company to see if they would make it right before my renewal and they did nothing to accommodate the situation.

We have used Old Republic Home Warranty since 2020 - grateful that our real estate agent suggested this company to us. We have never had any issues scheduling a service with ORHW nor any of the service providers that came to our home. We highly recommend Old Republic for your home warranty needs.

The swimming pool service provider was here for about 10 minutes and diagnosed our issue as a "power surge," which is not covered by our warranty. I called a real electrician, who after 45 minutes, and at no cost to me, determined the problem originated with the pool pump, which then caused the electrical panel to short out in catastrophic fashion. We presented this information to Old Republic, but there was no interest in getting to the truth through a 3rd party investigation. Very disappointed

We had to call for several issues since we moved in this house. This last issue was the worst. Our air conditioner was making a banging noise when it turned off and again when it turned on. A repair person came out and determined the condensation in the duct work was causing the issue, he took pictures and videos. I did not hear anything for over a week, then I get a text stating they were sending Lovelace Co. The owner and a helper came to look, the owner was very rude and abrasive from the start. He would not listen to anything I was trying to explain to him. He said, "I have been in this business for 30 yrs., I don’t need you to tell me what someone else found."

Old Republic isn't the only corporation that has one interest only in mind, the money. They don't care if you're in danger from triple digit heat without any air conditioning for 3 weeks. I had to buy the service from their claim that had to be made with the assigned vendor for the job with cash during a heat wave that was starting in Scottsdale after an authorization that the vendor claimed they didn't give them an authorization to get the materials within the 3 weeks we were trying to hold out and couldn't wait any longer.

Old Republic came with the house. It's easy submitting a claim with them which I do over the phone but they don't cover anything. Recently, I filed a claim for an AC repair. They checked it and said that the issue wasn't the AC. It was something else. We had to figure it out on our own. We've used Old Republic three times but each claim that we've made, they have not helped us in any way so I don't have a good impression so far. I'm dissatisfied and at this point wouldn't recommend them.

I had a very disappointing experience with Old Republic. While they had no problem collecting my monthly premiums, they did not follow through on the commitments I expected when I needed assistance. The customer service experience was frustrating and not professional, and I felt that my concerns were not handled with the level of professionalism or urgency they deserved. A warranty or service company should provide reliable support when customers need it most. Unfortunately, that was not my experience. I hope the company takes steps to improve its customer service and better honor its commitments to its customers.

I sent in a claim by phone and the reps that I talked to were fine. The process was easy. But the service providers were terrible. We were having issues with our garage. We live in Louisiana and Old Republic sent someone who was in Florida. That was fine. This gentleman drove all the way from Florida, was at my house for five minutes, and claimed that he couldn't fix the garage or that it was the motor. We're having issues with the garage opening and closing. He said he couldn't fix it because the wiring in the wall was bad and that we needed to get an electrician out. So, we paid this $100 for him to come to my house for five minutes and say he couldn't do anything to help.

The customers service sucks. Your normal hold time is 20 min or longer. If they transfer you, the hold time for someone to answer is longer. Much improvement needed in this area. Other than that, the warranty is good to have.

Save your money. Impossible to get anyone on the phone after the initial service request, which of course starts a $100 service fee just for calling in. Then they’ll find a way to say your need isn’t covered. But that was after I sat on the phone for hours and after my contractor tried to reach them for 1.5 hours to no avail. Feel no peace of mind with this company because they seem to be for profit low life’s that care little about the minimal amount of security felt when purchasing the plan. More angry my realtor convinced me to do it.

DO NOT USED THIS COMPANY!!! I had a Samsung refrigerator freezer. The icemaker and freezer kept stopped working. I called Old Republic and had it worked on 10 times. I paid my $110. trade fee each time. Two times lost hundreds of dollars of food in the freezer. The last two times I called for service on this same appliance it took them four people to accept the call because no one knew how to work on a Samsung refrigerator freezer. A gentleman came about two weeks after my call in and worked on it, put new parts in and reprogrammed. It was not three days that it went out again.

Had a fridge issue. It took 2 months for us to have this issue resolved then we paid the fee of 110 and for 5 month they kept sending us an invoice and was saying they were going to cancel our plan and send us to collections even after I call and talked to someone and they called the service company and confirmed I did pay them directly then I had to email them a copy of my payment confirmation a few times then I had to mail them a copy. Can you say well the hell do your job.

We've had Old Republic for 8 months now. We still have to pay for certain repairs, but if we didn't have it, we would have to pay out of pocket for everything, and that would be a nightmare. So, having it is a good sense of security that if something does happen, we've got some help.

We got Old Republic Home Protection when we bought the house three months ago. It came with the house when we bought it. They paid for the home warranty. Our experience has been fine so far. The garage door had torn up. It started acting up, and then the cable fell off. So I called Old Republic, and then I got a phone call from the guy coming out there to fix it. He was real nice. He didn't try to chit-chat. He just came out there and fixed what he needed to fix and said it was done. He said not to pay him, but just to pay Old Republic. I finally got the bill in the mail the other day. So I'll be sending the $100 off tomorrow, which is a lot better than the home warranty that my mom then had. Old Republic is worth the money. You ain't got to fix nothing. Just call them. They'll come out there and fix it for you.

Old Republic was part of the deal when we bought the house. We had it for a year and continued it after that. We've had it now for 10 years, and I like the fact that it's a controlled cost. It gives me peace of mind. We've probably had 10 contractors over here, and eight of them were excellent, but two of them were not so good. If I run into a not-so-good situation, I let Old Republic know not to send them over here anymore.

After being disconnected twice and over an hour wait, an extremely rude customer service agent told me to be patient! I won’t be renewing this home warranty… never have the electrician contractors available and told me to locate my own!

Old Republic's customer service has been great, but I am in the mix of getting stuff looked at and fixed right now. I had a technician come out and didn't do a good job. I had another company look at it.

I submitted claims by phone and Old Republic's customer service was great. It was a 10. I've canceled that and I've gone with another company sponsored by my new mortgage company. However, I would go back with them.

We moved in July of last year and Old Republic came along with the purchase of the property. I submit claims usually phone and it's worked out fine. It's just a matter of reporting a problem and they record it. All the technicians have been quite good as well. Most recently, I had a claim on one of our air conditioning units.

I've been on hold for an hour now. Getting in touch with a live person seems next to impossible. Actually talking to your customers is an important aspect of doing good business...

This company is awful; please do not purchase from them. I have had several issues in the past from not treating a down AC in 110-degree weather, with a disabled person living at home as an emergency. It took over a week for them to fix the AC. To taking a service call fee for scheduling someone to come out even if it was not a service issue. If I paid the non-service company for the out-of-service issue, I shouldn't have to pay for them to come out unless it is service-related. Not to mention their merciless attitude when you call. Please heed my warning about this company. It will only save you money and heartache. Thank you!

I've had Old Republic for a long time. I usually submit my claim by phone. The reps are nice, and the service provider usually comes out a day or two. The service provider was fine, but I was not happy with Old Republic making me pay $1,800 for my repair. I tried to go to the highest policy, and they said, "Oh, you have to pay $1,800 to get everything repaired.” I've had warranties for 20 years and never have I had to pay $1,800 to have my air conditioner repaired. They said, "Oh, well, the inside isn't broken.” But it wasn't compatible. That means it's broken too. They said because the outside unit was bad. They couldn't get the replacement parts, so they had to replace the outside unit, meaning that the one up in the attic wasn't compatible with the outside unit. That's not my problem. They couldn't get one that was compatible. The policies are humble-jumble. You really don't understand what they're telling you about.

Our realtor put us in touch with Old Republic when we were buying the home. They were highly recommended at the time. Their claims process is pretty straightforward and whenever we have an issue, we just call to file a claim and someone would reach out and come out right away. Their reps we talked to were nice and helpful. Then, the contractors we've had were professional. They just did the job and left. Also, everything's working fine since they've been out. Recently, our pool water heater went out and the company we dealt with was really good. They came and replaced it.

I've been with Old Republic for about three months now. I've done four claims with them and the process was easy. With the electrical work that I submitted, the contractor was very helpful and addressed the issues. He was very communicative, provided updates of the parts, and came back and provided solutions and recommendations. In terms of the other two, the plumbing and the refrigerators, it was more challenging and difficult. It took about four to eight weeks, and it’s still an issue. So, it took some time and constant calls. The appliances and electrical work were good. But when I was trying to contact Old Republic regarding the status update, I wasn't able to get hold of anybody. I was on hold for about half an hour to 45 minutes, and still, no one. So, I just hung up and kept calling to see if somebody would call.

I had a preservice for my air conditioning unit and everything was perfect with Old Republic. They were very professional. I've always used them as a realtor and I got a two-year contract with them. I also had a claim for the refrigerator/ice maker, and that went well as well. Both of the techs for my two claims were very good.

We've been customers with Old Republic for four months now. We chose them because we're new homeowners and my parents recommended them. They've been good. They've been very responsive and helpful. I've submitted a claim over the phone every time so far and it's been easy to do. The contractors have been solid. The most recent claim was for a washer and dryer that was showing an error message. We didn't know if there was something seriously wrong with it. But it ended up being fine. Old Republic takes the stress off the customer because you just call them and then they figure out what to do about it.

I did one claim to Old Republic for the dishwasher that was leaking. I phoned it in, and then they contacted whoever their technician was. He was very prompt, and he called ahead of time. It went like it should. He was very helpful. He just went to work on the problem right away, and he was out of there within maybe a half-hour.

I have had Old Republic for over a lot of time, but in this house, I've had it for four years. The services are not bad. Six months ago, I had problems with my AC, and it took a lot of time to fix the problem. I have maybe one month or more with no AC. So, sometimes, the service is good. This latest time, when something happened with my garage, the service was really good. I suppose the best benefit with Old Republic is about the air conditioner. The service with Old Republic is good, but the service sometimes with the companies that they have for the service sometimes are not really good.

Bad experience with a vendor. Hold times to speak with someone at Old Republic in excess of an hour. Still don't have our refrigerator installed and vendor not answering calls. Frustrating not to be able to speak with an agent in an appropriate amount of time.

I've had nothing but good things happen with Old Republic. My wife signed us up with them since we have stuff that we wanted to protect. When I call in a claim, usually it's automated. The techs have been great and I haven't had problems. They show up when they're supposed to, and they do whatever it takes to repair my things.

From Property Management: Hold times over 4 hours and needed to drop the call to tend to other work. Tenants in emergency situations with temps over 82 degrees for days. Online request website needs to provide options for recall or give your vendors more authority to create recalls with your company.

We have had Old Republic for years and each time we have a home issue that is covered by our warranty, it is taken care of promptly and efficiently with the best people in the business. Their HVAC and plumber service organizations are second to none. I highly recommend Old Republic and have recommended to many people throughout the years. Thank you for being there.

So far, in my experience, Old Republic has been great. They’ve responded very timely. Customer service has been great. I would recommend them.

I have had OHRP for 3 years. Minor issues and they have been great with all to date. My first big issue at my condo and opinion/experience had changed tremendously.... I am extremely frustrated with the lack of progress and communication regarding my AC claim. My work order was submitted over a month ago, and I am still waiting for a resolution. For more than four weeks, my condo has been averaging around 90 degrees while outdoor temperatures have consistently exceeded 100 degrees. The living conditions have become increasingly difficult, and the delay is unacceptable.

Old Republic has been very good over the years. I've had them for over 20 years. I typically submit my service requests by phone, and their representatives have been good. The process has been easy, and someone comes out to our home within 48 hours. The service providers they've sent have been good as well.

They finally came to replace the pump, but now they are charging us for 2 service calls. I experienced the same issue as last week. I called them and I was put on hold. No improvements to their service.

We've been an Old Republic customer since February 23rd of this year. I had to submit a claim for the air conditioner, but it took me days to even get somebody to answer their phone. You can't get in touch with them. They wouldn't answer. They sent someone out, and the drain was stopped up. The man who did the service was great. I really liked him. It's Old Republic, the company itself, that I don't care for. I've already told everybody I know, and in fact, the Realtor that sold us the house, that I would never go with Old Republic.

We've been covered with Old Republic since I first bought the house in 2022, and we have coverage just for peace of mind. Overall, our experience with the service is great. I call ORHP to submit repair tickets. I get an actual person and the process is super easy. The contractors are very cool. Recently, I had a sink leaking issue. They repaired the leak in the sink, and then they also took care of my toilet plunger for free.

I am submitting this complaint to bring to your attention a pattern of unacceptable customer service and inadequate technical service that has left me extremely dissatisfied with my experience with your company. No customer should be required to remain on hold for 1 hour and 30 minutes—not once, but twice in the same week—to address the same unresolved issue. My first call on July 6 and my second call on July 9 each involved a wait of approximately 90 minutes before I was able to speak with a representative. Such excessive hold times demonstrate a serious failure in customer support.

The plumbing company you sent to fix our issue were on time, knowledgeable and repaired our toilets and they are working perfectly. Thank you Old Republic again as usual handling our warranty calls with care and efficiency.

I had a horrible experience. A technician came to my home 5 times, inappropriately fixed my fridge. Another company had to come out and fix my fridge again. It is still not working properly. I repeatedly called and complained with the service and technicians being sent out for my yearly renewal. Because of this treatment I went with another company. I received no paperwork of the work done repeatedly. Just the technician's word

I don't have $10,000 or more to replace stuff and I decided to get a home warranty. When I needed to submit a claim to Old Republic, I did it by phone and the tech came. He replaced my O-ring and a part on my pump. He was wonderful. He was very nice and communicated well. There’s no leak in the pool now and it’s working good. I would recommend Old Republic. The only thing is that they want the service fee before the fix is done.

The reason for the lower rating is due to being on hold for 2-3 hours. There needs to be a better way to get in touch with someone. Give an option to be called back when an agent is available. Also, don’t show a service order is complete when it isn’t I had to call 2 days in a row to try to get this resolved.

6/27/26. Saturday morning I noticed our home temperature was at 77*. I had set it for 72* the night before. I checked the basement unit & it was blowing air. When I checked the outdoor unit I discovered it was not running. I contacted our warranty company to place a work order. They assigned E-Man Mechanical. I contacted the contractor. He came out that afternoon. The problem was the AC motor. He ordered a new motor. In the mean time, he installed a salvage motor. That got us going through the weekend. He returned on Monday afternoon to install the new motor. We've worked with this contractor on several occasions in the past. He is very reliable and knowledgeable. The total cost our service call was $110.00.

I called Old Republic around 3 pm to solve an issue my dryer that was serviced and two times for the same problem, and it needed a replacement instead of another repair. The first customer service told me to hold a bit that she was going to help. She left me waiting for 45 min. During this waiting time I called from another phone and the customer service just told me that I had to call tomorrow. After the 45 min, another customer service answer the phone, and she was very helpful and efficient to solve the situation and set up a replacement for my unit. I really appreciate that. The problem of leaving me waiting in the phone for long time is not new in my calls to Old republic, but other than this the appliances service has been good and I would recommend to others

Stephen ** of Ritchie Refrigeration did an exceptional job fixing my air conditioner. He had worked on another air conditioner of mine at another house and I just automatically called him. I appreciate that you allowed him to be the provider vendor for this work order. Although I understand the reason you don’t like to allow the client to select the provider vendor, in this case Ritchie Refrigeration represented your company with great professionalism and quick action at a very low and reasonable price. Great service Old Republic, I will be recommending you to all of my real estate clients who purchase New homes.

We submitted a claim to Old Republic recently for the air conditioner. The guy who came out was good. He was very quick. The air conditioner has been working like it was before since the repair.

I've had four claims with Old Republic. The most recent claim was with the microwave. The other one went bad. They had a service provider come in and determined that it couldn't be repaired, and they put in a new microwave. So, that was all well and good. There was also a thermostat issue with the air conditioning unit. That was corrected as well. The tech came in, did his testing, and determined the thermostat was bad, put a different thermostat on, and everything worked when he left. I had a bad experience with the garage door opener. They never did conclude that other than saying they weren't going to cover it. Then they wouldn't cover the water softener that went bad. So, I've had two that they've declined. If I were looking for a warranty service, it wouldn't be Old Republic. There were promises made but not delivered.

You gotta do the claim through automated system. Everything was fine after the service.

When we bought our house, they had Old Republic, and we just took it over and kept paying it. I had to get my outside unit repaired right when we bought the house, and they got that taken care of. When I have a repair ticket, I call Old Republic and submit it through the call thing. The service is great. I just think that there could be more service providers in Lake Charles area. Other than that, the guy that comes out to the house is great. Having the service helps with keeping the cost low if something breaks. It helps me out in the long run to have the coverage on the house. I would recommend the company.

Filing claims to Old Republic over the years has been great. I've had them for almost three years now. Two years ago, they replaced a heat pump. This last month, they put a new capacitor in the other heat pump. Then they've also done a new water heater. Overall, Old Republic's price is expensive but other than that, I'm satisfied. They're great. It's not hard to deal with them at all.

I sent in the claim by phone, and it was not a pleasant experience. All I wanted to do was ask questions. I'm not really impressed with Old Republic. I called someone and they referred a company. Then the company came out for two seconds and said, "Oh, this isn't covered." I said, "Okay. No worries." I just canceled it then. But now Old Republic is trying to charge me $100. So, that's really cool.

Had a tech out twice to my whole house fan. He did not go into the attic at all. First visit they replaced the switch. Problem was not solved. Second visit I was told the timer needed to be replaced. HOWEVER, they denied my claim saying the timer is an accessory. My whole house fan is inoperable because the timer has failed. The timer is not an optional accessory—it is a required component of the system. Without it, the fan cannot be turned on or used at all. If the fan is covered under my home warranty, then the part that makes it operational should also be covered.

We've been with Old Republic for a while. The issue I have with them is that if it's the same company, a lot of times, they have to reschedule, or they don't have the part and it takes a long time to get it. I understand that sometimes we have a backup because of what's going on right now. But the technicians just don't pass information along a lot of times. So, a lot of times we schedule appointments, and then they look at it and they say what the issue is, and then they fix it, but it's not that. Or they order a part, and sometimes they just don't listen when we try and tell them what the experience is. But then, they usually come back around to the things that we were having issues with. Other than that, I would recommend Old Republic.

I've been with Old Republic since I bought my house. The warranty came with my closing details. I already had to file a claim and the process was easy. I called it in. Their rep advised me of what I needed to do, and everything went smoothly and as planned. The tech who came out did what he could do. I just had to pay the $100 fee when the man came out. I guess there was nothing wrong. So, I'm still having the same issues, but he said it was not an issue. I can't argue with him. He's the professional.

I've been with Old Republic since September, and they've been wonderful. I currently have a claim. Filing it was very easy. I thought I'd have to jump over a bunch of hoops. I let them know what was going on, and they immediately made sure they had somebody out for me. Also, the person that they sent out showed me how to make sure it didn't happen again. So, that was definitely a plus as well. Old Republic is the best insurance company to go to for your basic warranty. I have referred them to a couple of people. I'm hoping they'll get them.

They do not get back to you. I have been waiting 2 weeks for someone to call me back.

When I purchased the house, my broker arranged to have a home warranty set up with Old Republic Home Protection, paid for by the seller. I just kept on renewing it because it's convenient. The people that they send are good and get things done. The scheduling happens within the next day. And within two or three days, somebody is out to sort it out. When I submit the service repair, I put in a credit card number. After the service has been done, there's a deductible fee that Old Republic charges.

Never ever choose Old Republic for warranty as they are very shady company. They hide many items in fine print, it is a battle to get same or comparable equipment, they refuse to answer calls if you have issues once a service order has issue. I was placed on hold multiple times over 4 hours and still have never spoke to anyone. Also they seem to use the most in experienced contractors for the work as my new hvac system still don’t work correctly, contractor did not know how to work thermostat or even install it, failed to provide additional Freon that it needed and so much more. Again, system still does not work correctly after 30 days and no communication from republic. If you want added frustration in your life pick them!

I won't renew my policy with Old Republic and I wish the Realtor would not have chosen them. I've called repeatedly, gone to the homeowner central and sent messages to have someone contact me because they couldn't find someone to fix our dryer. The company that they tried sending out twice kept saying they didn't have anyone that could do the repair.

I've been on and off with Old Republic for several years. My first time with them, I had to call them out for a problem with a fan on the air conditioner and they looked at it and replaced it. So it was a pretty good experience as far as that respect. When you do talk to somebody, it's pretty straightforward. It's typical insurance company tape, hurdles to jump through. But other than that, it's pretty good.

We contact Old Republic by phone when we need them and it’s neither difficult nor easy. From one of the first few times we called, we got someone very helpful. But the last time I called, the rep was short and to the point. And when I tried to submit a payment through the online service, it was a problem.

I liked the contractor that Old Republic sent out for my plumbing issue. The first time that they came out, they cleaned it. Then this time, there was a leak in the other bathroom. You have to give your report over the phone, then they scheduled it as a slab leak, but it wasn't a slab leak. When I got the bill from the warranty company, I said, “It wasn't a slab leak. It was a drip out of the faucet that was just dripping.” That was one thing that was bothering me. But I sent them the payment. It's crazy that you have a warranty and you pay the person when they come, and then you have to pay for your warranty. I've not had a home warranty before. I guess that's the process. But overall, my services were handled, and the people got it fixed. So, it's a plus.

We normally set up our requests by phone and speaking with the rep has been good. It’s just that I was on the phone for 45 minutes before I could talk to someone. It's an automated system and you have to wait until somebody can pick up the phone. But when I was able to talk to somebody, they were nice and helpful. I tried to use the online service one time, but it wasn't working. So I called. If you do, an automated system submits it for you and you don't have to talk to anybody. But there was one time I needed to talk to somebody about an issue we were having and it took a long time. But other than that, it was quick.

We're a property management company and the owner of one of the houses we manage purchased an Old Republic home warranty through her agent when she purchased her rental property. When we contacted Old Republic, they responded and the issue was resolved in less than two weeks, which in today's world is pretty quick. The experience was seamless and wonderful. The website was great and the people who helped me on the phone when we were investigating the issue with the air conditioner were also great. Their contractors were tremendous as well. They let us know what was wrong, they kept communicating with us throughout the process, and they installed the air conditioner very quickly. If anyone if thinking about signing up with Old Republic, I would tell them that if they don't do it, it'd be the worst decision they made in their financial life. Old Republic needs to raise their CEO's pay.

Horrible company!! We had our refrigerator making noises, tech came out said everything was fine. We also had a heater fan replaced under warranty and were told by OR to have it replaced and submit labor cost. We have no response for months. Our refrigerator went out, no response. When called and told of issues they put you on hold. You can sit on hold for hours and they will not answer.

I'm on my third year with Old Republic Home Warranty. Submitting claims has been fine. They're quick on getting things turned around and done. I refer other people to them.

Avoid Old Republic if you want your AC to be repaired promptly. We were without AC for multiple days and it went out AGAIN after they already came 2 times in the last week. Every time you call you end up on hold for 30+ minutes just to be told they have no clue when their contractor will come out. People on the phone don’t seem to care that your home is 85 degrees after MULTIPLE repairs. Absolutely zero sense of urgency or care. I called and they said they were closing soon, so they hung up on me and left us without AC for ANOTHER night after they promised me that I would get a call from a manager that same day. Never got the call… I feel like I got scammed. I am absolutely dreading the thought of our AC going out again and am almost at my breaking point to pay a 24/7 repair company out of pocket who can come same-day, even though Old Republic already got my money. DO NOT RECOMMEND.

I have had other home warranty companies in the past. I had one that is advertised a lot of TV. They were so bad I had to complain to the state insurance regulators about their poor customer service. I now have Old Republic Home warranty for over two years, and I am so happy with them. I can message them on their Homeowner central Website, and they always respond with a friendly call.

I contacted Old Republic about an air conditioning unit. They sent out a company Air Max Heating and Cooling to repair my unit. Needless to say the company came out. The next day my unit still wasn't working. I contacted the company Air Max Heating to let them know my unit wasn't working. They informed me that they are too busy to return and fix the unit. Old Republic will not answer the phone and I have tried to contact them several times.

Overall, our experience with Old Republic has been very positive and straightforward. The user interface on the website was fairly decent. And just coordinating with local vendors was straightforward and timely. When I submitted a claim, I went online and went through the selection process for a type of claim I was trying to make. Then, after submitting the claim, I was reached out to, via email, by the local vendor that coordinates with them to take care of our issue. My experience with the vendor was very positive. However, the navigation to select the specific claim I was trying to make, trying to figure out exactly what category it fell into, was muddled. I hope there will be a couple more categories to pin down the exact issue I was trying to fix. We had an issue with our AC unit, and I was trying to figure out which camp that fell into to file an additional claim. But they are worth the time to put into, if you have a claim.

I bought my house about six months ago, and Old Republic came in the deal with my house. I've had to use it one time which I did on the phone. It was was an AI response. I had to press a bunch of numbers, and it lead me to the right department of Old Republic ‘cause they have different lines for different claims. The hardest part of the process was finding the right number, but overall the claims process was easy. The claim was for my AC unit that was acting up, and I had an AC guy come out. He was a good dude. I liked it when he was there. But there were two times he told me he was gonna show up, and he didn't. I gave him the benefit of the doubt that he had stuff ran over and ran out of time. We had to reschedule a couple of times, and it was a little frustrating at the time, but it worked out.

We've been protected for five months by Old Republic Home Warranty which is what our realtor gave us. However, Old Republic should have more local repair people. We're in a small town, and someone had to come three and a half hours to fix our garage door. He ended up replacing the garage door opener. It's functioning.

Our air conditioning was broken from Sunday evening until Thursday evening at 8:00 PM. It required a visit from THREE different vendors before the last gentleman discovered & repaired the problem. Each person we dealt with was very courteous and very professional, but we had to call multiple times and each time there was a ONE HOUR WAIT ON HOLD to speak to an agent. The first & second vendors were unable to resolve the problem. I wish we could have just called our own HVAC person Sunday evening and gotten the AC fixed at the first of the week. We were expecting out-of-town company at 9:00 Thursday night, so not getting the AC running until 8:00 that night was VERY stressful!! Waiting for Old Republic’s vendors to fix the issue with our AC was not at all satisfactory.

I was told that when my policy renewed I could add-on heating and cooling, and I ended up needing to go out of town, so I was approximately 3 or 4 days after my policy had renewed, I called them and asked them Could I still add it and was transferred twice? And everyone kept telling me, no, there was no way I would be able to still add it. And then they told me, yes, you can add it, but you won't be able to use it until next year. I've been with this company for 4 years and being a loyal customer means nothing. I feel like I should have still been able to add this service. Looking for another company.

Old Republic has always been there for me, and I have recommended them. I've been in this house for at least 20 years and I've been using them for that period of time. However, I don't like that they won't let the plumber use the same stuff that I have. I have Delta faucets but they put in a cheap one and that thing is crappy. I'm pretty mad about my faucets. Also, the technicians are shabby. Some of them don't even act like they know what they're doing. But they read directions and do the job the way they're supposed to be doing it.

I use Old Republic in all my houses. They're quick and they get the job done. Recently, a part of the drum in my washing machine went bad. I filed a claim and it's been functioning excellently since the repair. Old Republic is a great company. I've been using them for years and I always pass their name on.

I bought a condo and there were all kinds of issues with the electrical outlets and plumbing. Old Republic’s techs came and in every case, they ruled out that they can’t do it and it’s not covered. And yet, they sent me a $100 bill, which is the deductible, for every time the tech showed up. I refused to pay that. This last time, the freezer broke down and I called Old Republic again. They sent someone who repaired it but I haven't heard anything from them. I'm hoping that they will pay him. The guy checked the plumbing behind the refrigerator because the ice maker wasn't connected and did something with the water and dryer. And I paid him myself the first time he came. So, I'm not holding my breath this time around. I got an email from Old Republic asking for $100. They’re very fast at doing that. I sent an appeal and told them that I would pay the $100 gladly, but the techs didn’t do anything. If an electrical outlet doesn't work, that's on them.

When we got the house, Old Republic was included in our warranty. We had to submit just one claim, and it went totally fine. We did it over the phone. Customer service was good. We had no complaints. The technician that came out was great. He communicated super well, was there on time, and fixed the problem fairly quickly.

I bought a house, and the house had Old Republic with it. Then I let it go. I changed to a different company. But I didn't like that company, so I came back. However, it's a little bit more than I was paying when I quit them. And the service charge was originally $75. And you pay them the $75 when they come. Now, it's more expensive, and you have to do it online. I think it’s 130. It's a big difference with money, and you have to pay over the phone. So that I don’t like. But so far, my experience has been good. With the last call that I just made, the rep was really nice and helpful.

Submitting a claim with Old Republic has been easy. It's easy to open a report. And they usually get service the next day. I'm happy with Old Republic. The rep I worked with was a very nice person. However, I was trying to update my credit card ‘cause I got a new one, and I struggled a little bit trying to update my credit card. But it's been a very good experience. I'm happy that I have home insurance.

I was introduced to Old Republic when I bought my house in 2004 and when I first started, I was paying $75 and I pay $110 now. Everything is going. If you want the service, you gotta pay what you gotta pay. The only thing is, I have been calling customer service to get in my request, and they sent me all the way around the board, and then sent it back to where I started from. But the quality of the people has been good. Old Republic sends reliable people out to do the work, and I don't have any problems with that. There was only one incident when I was very unsatisfied but Old Republic rectified the incident, and everything has been straightened out. If you want your work done right, as long as you keep your bill up, your work is gonna get done right.

We tried to use Old Republic Home to get our HVAC addressed, but that didn't work out well for us. We had just bought our home, and the AC wasn't functioning and needed quite a bit of servicing so we can operate it properly. Something wasn't covered, and we had to pay out of pocket. This is our first time purchasing a home and first time dealing with home warranty. We have not had a good experience so far.

I've been with Old Republic Home Warranty for six months. It came with my house purchase. I submitted a claim online and it was easy. The tech was prepared and capable. He immediately fixed the issue. It has been working well.

I like knowing that if something broke, Old Republic would come and look at it. It was easy to submit a claim, and then they gave me the name of the contractor, the address, and the phone number, and that they would be in contact with me as to when they were coming. I sent in a claim for the pump on our hot tub. We were pushing the button, but it wouldn't come on. It would take four tries for it to come on. When the tech came out, he pressed the button, and it popped right back on. He kept the claim open for 30 days, which was nice, in case we had any other issues. But we just let it go, and we hit it a couple of times until it comes on.

I called for service on my water heater, it needed a pilot assembly and it’s been two weeks and I haven’t received any service. Do not recommend.

When we bought a house, the people that we bought it from gave us the policy with Old Republic as the part of the purchase. I've used them once and they turned out to be the real people. We were happy. They came through and sent the people right on time. The job was done. They could do better communication though. I was just told someone local would reach out to me to see how they could fix the issue. I wasn't sure who was gonna call and had to wait for a couple of days in a limbo. My refrigerator stopped working, and a refrigerator not working in the summer could be a real problem. If the company they use could start responding to people right away, that would be awesome.

My agent recommended Old Republic Home Protection during my home purchase, and the buyer paid for the home warranty as part of our home negotiation. The $100 service fee just for someone to come out and diagnose the issue, and then potentially having to come back if there’s more intensive work needed, turned me away from calling through my package to get things fixed at the house. Just because I know I could get things fixed for cheaper with a local repairman. But I had one of the preseason tune-ups for my AC that was included in my package, and the techs came out. It was easy and efficient to deal with. I would recommend the service if friends or family are looking for something similar.

I have six policies with Old Republic for different properties. It's been five plus more years, and I'm thankful. When I let them know of a problem, they send their contract person in a day. For some houses, I get three problems a year. For some of them, I get more. I haven't had any problems with the different service people for different areas so far. Old Republic is good and I have recommended them to different people.

Six years ago, the compressor in my air conditioner went out. The contractor came out, but it took forever to get the thing installed. Somebody explained to me that it's not just Old Republic, but it's all home warranties in general that they're going to fix the thing, but they never want to replace the whole unit. In my case, I have a Trane, which is a really good air conditioning unit, but it's been in here for 25 years. They replaced the compressor. Then a little over a year, the compressor went out again. This time, it took them over a month. Finally, they put a better compressor in there, which I've had now for five years.

I did an online claim with Old Republic and the experience was simple. The fan motor on my heat pump went out and their contractor was able to get that taken care of in a timely manner. Old Republic is a good service. Everything works as expected. They are overpriced though.

Having Old Republic Home Protection has been good. I've been with them for seven months. My recent claim was for a water heater. I reached out to them by phone. They replaced the water heater and did a good job.

Old Republic Home Protection fixes what I need when I need it. It's been about four months since I signed up and submitting service requests has been very easy online. The website is very user-friendly. Recently, my air condition went out and it turned out to just be water in the pan, but the service people cleaned all that out and fixed it right up the next day. I'd tell people to get Old Republic.

Old Republic's service is great and we don't have anything to complain about. We submitted a claim on the phone with somebody once. We had troubles with a third party user trying to get them to come out, but nothing on Old Republic's behalf. Their contractor was good. They fixed the issue with the AC unit right away. It was something with low voltage wiring going to the unit that wasn't right, so it wasn't working. We got in contact with Old Republic and got it worked out. We got the house three months ago and Old Republic has been awesome. I'd advise people to go with them.

GQ Appliance Repair was FANTASTIC! ... On time, efficient and had our dishwasher going in no time. Highly recommend them! One of the best repair companies we've ever had through Old Republic over the years.

We had a problem with plumbing and we called Old Republic to get someone out. They sent us a company, TNN Plumbing, and I had to have them come out five times. The problem I originally called for was that I wasn't getting enough water pressure. After the fifth time, they fixed the water pressure problem, but they broke something else in the wall in the process. So, I had to call another plumbing company and pay out of my own pocket for them to fix the problem. I was ready to call Old Republic and tell them that if they continue to send out TNN Plumbing every time I need a plumber, we’re quitting Old Republic. But my wife talked me out of it and I agreed. But if I ever need a plumber again and I have to call Old Republic to get one, the first thing I'm going to ask them is if they are going to send me TNN. I’d tell them to forget it.

The people selling my house included a home warranty as part of the sale, which is how I started doing business with Old Republic. I used them for a leaking faucet and filed a claim through their website. They followed up, scheduled an appointment, and sent someone out within a couple of days. Working with Old Republic was straightforward. It was a simple fix I needed and it was fine.

I would recommend Old Republic Home Protection. I've had a few odds and ends, very few calls, but I'm paying 50-some dollars a month. They lived up to the contractual obligations. So, they did what they were supposed to do. They sent some guy out, he fixed our washing machine, and it's fine.

Don't waste your money. This home warranty company is just like every other home warranty company. They will find any reason not to cover the major appliances that go out. I had a twenty year old water heater that went out and they would not cover it. The plumber said there was oil in the gas line which caused the water heater to go out. He determined this without even taking the control unit off the water heater. All he did was pull the gas line off where it connects to the shutoff valve. Worthless.

The process regarding replacing my refrigerator was too lengthy. OHRP should have made every attempt to speed up the process to not severely inconvenience the customer. OHRP should have known that the replacement refrigerator was on backorder when the order was placed instead of leaving the customer waiting. When the replacement option was approved, OHRP should have also informed the customer that they have the option for purchase a refrigerator and receive a reimbursement. OHRP failed to informed the customer of the reimbursement option until after the 10 day timeframe for replacement had elapsed. The communication failure caused for the customer to be without a refrigerator for longer than needed. The total timeframe the customer was without a refrigerator was over 30 days.

When we bought a house, the Realtor got a home warranty through Old Republic Home Protection. However, it was very difficult to communicate with them. Their website has a way to request that they arrange for service, but it didn't work and the phone call left me on hold for an hour. But it all worked out and they did a great job.

Old Republic is on my second home I share with my daughter. I purchased the home last year, and the warranty was included for the first year with the purchase of the home. We noticed it was leaking under the bathroom sink and there was only one bathroom, so we called Old Republic. They hooked us up with a plumber who came out and did something under the sink. We tested it and it wasn’t leaking, and he left. A week or two later, we realized it was leaking again, so we called them back. Over 30 days, they came three times and it was $100 a visit. So, we spent $400.

There was a flyer for Old Republic at the title company where I was closing and they suggested them. They thought highly of Old Republic and were explaining that I could get a home warranty deed. Debbie was my sales rep and I thought very highly of her when I was speaking with her. The repair guys have come out the next day or followed up the next day, and set an appointment with me. Old Republic is very good. I've been happy with the companies they've sent out. I'm an individual living by myself and just knowing that I pay $100 whenever I need it is great.

My AC coil located in the attic of my 2nd floor started leaking and the AC stopped cooling. ORHP blamed a lil dog hair on the condensor coil (locates on the ground) for causing the evaporator coil to leak and declined my claim. Looks like a scam.

The seller had purchased the policy from Old Republic when we bought the house three years ago and we just continued it. Working with them has been wonderful. They’re very quick. The tech was just here a couple of weeks ago for my washer. He treated our home great. I submitted the request online, and the turnaround time was less than 24 hours. People should go ahead and get the policy.

The first two experiences with Old Republic Home Protection were great. The microwave wasn't working. Same day, they got somebody out here, fixed it. I was thrilled. The second issue was the garage door opener. It didn't work. That took two weeks of dealing with Old Republic and the company they chose. That got done. I'm happy about that.

DO NOT GO WITH THIS COMPANY! Worst home warranty experience we’ve ever had. They don’t cover hardly ANYTHING! We paid the $100 deductible both times they sent someone out. The first time for an Air Conditioner repair. Old Republic gave us a quote of over $8k and they only wanted to cover $2k of it and the rest was on us. The final time we just had them come out was for electrical issues and breakers blowing constantly. They sent an electrician who said he was going to recommend upgrading the 40 year old breaker box and breakers. Of course they declined it and won’t pay a dime towards repairs/replacement. Even though we paid our $100 deductible. This company is terrible and should be avoided at all costs.

We bought a house that has Old Republic Home on. Three weeks ago, I did a claim for the attic fan on the homeowners’ portal. It was easy considering I'm 60-plus. Everything went very smoothly and well. Old Republic's probably one of the best home warranty companies I've ever dealt with. I'd recommend them.

Old Republic Home Protection has always sent out contractors and fix the issues. It's adequate. I usually submit claims through the automated system, unless the automated system doesn't understand me, then it transfers to a regular person. Old Republic would say they will send someone. Sometimes when I've had a good experience with an old contractor, I requested the same one, but it seems they never have the same one. I had a big plumbing issue. I had a leak. I requested the same person because I've had a good experience with them, and they weren't listed on there anymore. So, I had to get a different one. If Old Republic has someone that I've used in the past, I would like to stick to him.

The service provider was excellent. The only thing is I wish they had not required is that we wait for 7 days for them to come since our wash was stuck in the washing machine (actually in there 10 days due to having to wait a few days for business hours when we could reach the service provider). I imagine you, Old Republic, could not find a company to help us in our area. So I don't find fault with you. I am totally happy with Old Republic. I tell folks about you all the time! You are the first warranty company we have dealt with who ALWAYS honors your contract with us!!!!

We just purchased a house and the coverage with Old Republic came with it. We’ve had the warranty for about one month and so far, the experience has been good and responsive. Since we first moved in, we’ve used the service for a lock change and to have the AC assessed. When I submitted the repair ticket, I went online. I’m computer savvy and use computers all day, so I was fine with it. The login area was a little confusing because it seemed like the website was trying to do too much and was targeted not only to homeowners but also to real estate agents. I didn’t know if I was logged in or not, but other than that, it was quite easy to submit a request. My husband was there for the key service, and he said the contractor was extremely helpful and great. I was there for the AC contractors, and they truly did a full assessment of the AC unit. Old Republic was easy to deal with and to use.

I was buying a single-family home for the first time in my life, and I wanted to have additional warranty over my insurance. At the time of the home purchase, I enrolled in Old Republic. However, it's been quite a tumultuous nightmare with them. Until I figured out how to request for a service online, the hold times are an average 45 minutes to an hour. It's impossible to ever get a person to talk to, and that's where the nightmare starts.

I have had an ORHP policy for over a year now and have made no claims. A few days ago my tankless water heater went out. One part (which the repair Co isn't even sure will fix it) is on back order for at least one month and ORHP is wanting me to either wait at least one month without hot water or take a cash payment that would not cover a new unit much less the labor to have it installed. How has this company stayed in business with these practices?

Plumber came due to smell of gas … He helped. Was awesome!!! But our dishwasher is not working … Old rep suppose to call us to send out appliance person. Has not ….Waiting for old rep to call us back.

Our washing machine malfunctioned causing a major water leak and damage to our house. I filed a claim on 25 April 2026 and a repair man arrived on 28 April and made the necessary repairs. Good service and communications.

Had to get something in the garage and had water on the floor. Followed to its source and it was the hot water heater. Checked it out to be sure and called Old Republic and their response was fast. A couple of hours later I received a call that someone was on the way. He came and looked and determined. I think he called Old Republic and got the ok. He called me back and said in the morning he will be there to replace. He did a fantastic job and the next morning I had water!!! Yahoo!! Thank you Old Republic..

My washing machine went out on me, the first service caller was absolutely terrible. I called Old Republic and they sent someone else who was very professional and knew what was wrong immediately. Old Republic took care of it right away and I got a new washer. Very happy except for the first service call. The guy had an attitude before he even walked in the door, very rude.

We have had great experience with the Old Republic Company. The Vendors have completed each job in a very professional manner. We would highly recommend Old Republic and the vendors that have been assigned to complete the work requested. Best Regards, Ted and Rae **

Very disappointed at the service received. We've paid for this protection for 3 years now and have hardly used it. We submitted our request (4/22) that our garbage disposal stopped working and was leaking. We received an email same day saying that OKC DRAINWORKS was assigned. We received a call from them the same day and they said the owner, Jason, was going to come out the next morning (4/23) between 9 and 12 so we rearranged our day to be home. At 3:06 pm, my husband texted them (because they had previously used text) to say no one has shown, and asked if someone could come out the next morning (4/24) because he had to take me to an MRI at 5:30 pm. No response. He tried calling as well, left a voicemail. He then tried calling the next morning (4/25), but no one ever answered or got back to us.

When I purchased my home in Nevada, Old Republic came up and was reasonable for what I needed. I signed up and it's been easy with them. They've sent out reputable companies to perform any fixes that I've needed. They will reach out to the company and have the company contact me directly so that we can schedule a specific time that works for me. They've been the middle person that find who I need for what I'm asking for and then get us in direct contact with each other. It's fairly reasonable as well, cost-wise. It probably comes out to a little over $100 a month and for home repairs, you can't beat that. Their online system is also easy to use. I don't have to jump through hoops of trying to get a person to talk to when I need to request a service call. It's been, so far, a really positive experience, overall.

Old Republic is good, they are always friendly on the phone and dispatch quickly. However, I’ve had numerous issues with their service providers. They’ve not shown up, ignored the requests on multiple occasions, and even not fixed the issue and a second provider had to come out. My last experience required a plumber to fix a leaky pipe, which required my water to be shut off for three days while I waited for the plumber. I never heard from that plumber.

Company is the best warranty company around! The repair people they send are excellent, diligent and dependable. Company has great follow up as well to make sure the repair was completed. I also like how they don’t charge the fee until the repair is done a few days later to reinsure everything was completed to satisfaction.

My garage door malfunctioned to the point I could not open the garage door. Both of my cars were stuck inside. I called Old Republic in the morning and explained ed the critical nature of my service request. The person on the phone was very professional and assured me they will process this as an emergency repair. I immediately received the information on the company authorized to perform the repair. I was in contact with Always Open and Close Garage Doors at 8:00 am and they were out to repair the garage at 1:00 pm. Both Old Republic and Always Open and Close Garage Repairs were outstanding. Very pleased with the overall service and process. Thank you!

The service provider was great. Old Republic has been horrible…We can not get a hold of anyone regarding our claim, we are still waiting, the service provider has noted answering your question several times.

Alex, the service technician was very nice, professional and was able to fix the dryer (when the door was opened the dryer did not stop tumbling) and washer (was not draining the water during the cycle.) Everything is working now.

Terrible technician! Our built in wine cooler stopped working. OR assigned a tech to come out to repair it. He said, “oh, I can’t pull it out and left." Didn’t even attempt to look at it. OR still charged us the $100 svs fee. Called my son. He came over, easily pulled it out and the GFI had flipped off. That’s all there was to it. We do NOT recommend Old Republic warranty.

I cannot say enough good things about Old Republic Home Protection! I work in real estate and I have several investment properties and I have worked with a LOT of Warranty companies over the past 20+ years. Most of them have been an absolute nightmare to work with and a complete disappointment and waste of money UNTIL I found Old Republic!!! WHAT A BREATH OF FRESH AIR! I have had to make several claims and this is the first time in all my years of experience that a warranty company actually does what they say they will do… They cover the products they warranty! No games, no gimmicks, no bait and switch!

I have Old Republic since '22. At the start, it was extremely good. Whenever I would submit a request, I would get a text message or a call asking if a contractor has contacted me or not. Then I would get another text message if a technician has come out or not. Old Republic was following up. But since '25, whenever I submit a request, I have to call a number of times. There is a gap between Old Republic and the contractor. I trust Old Republic but not the contractor. They cause some delay which has happened lot of times, consistently. This happened with my exhaust fan, my HVAC, my stove, and a number of other items. It's a pain. I had been telling this on each and every reminder call to Old Republic's customer service department that their contractors are not taking us seriously.

Old Republic sent somebody to fix the washer, and they were able to get it fixed in a timely manner. Customer service is pretty much direct to the point. They ask me exactly what's going on and once they get that done, they find me somebody who could repair whatever I needed repaired and it's usually right away. I get the email in just a few minutes, and I know exactly who's coming out through the call. If that person can't come out for some reason in a timely manner, then I could give them a call and they just get somebody else for me. Mostly, it's just a phone call, and it makes it so much easier with the automated service. Old Republic has done everything I've asked them to do. They even replaced my heater when it could not be fixed.

I submit my service requests to Old Republic by phone. The representatives are fine. We used to not have any problem getting through and getting things covered, but just recently, we had to put in some repairs, and I feel like it's been way more difficult to get through to somebody. Even the service providers have said that they used to not have any problem getting Old Republic to cover things, but recently, something's changed, and that they are constantly getting denied.

Been two weeks going back and forth with horrible, unprofessional contractors that don't know how to fix AC units. Old Republic Home Protection keeps going round and round with no solutions other than waiting for another contractor, waiting for this, waiting for that, waiting for the determination of coverage, etc. No status on when it will get fixed, no ETA, temps are rising in my house, almost becoming unlivable in AZ. Our last HVAC contractor said our unit isn't really fixable, and if he tried to fix it instead of replacing it, we would be back to square one with ORHP, who is doing their best to avoid replacing it but keeps fixing it with cheap, low-quality parts. I am paying for the Deluxe package, which includes this. Based on all the complaints I see regarding this company, I am really considering a class action lawsuit.

I’ve had two claims with Old Republic. The first one, my dryer went out. I called them, but they didn't have anybody in this area that could work on my dryer. So, I waited and waited. I ended up going to an outside source to get my dryer fixed. My second claim, plumbing claim, and they were out here the same day and did a wonderful job.

Our very first policy was “given” to us when we purchased our home here in Savannah. Old Republic Home Protection was purchased by “the realtor” the first year we had it then we took a break, but we had the opportunity to re-sign up this past year. We were pleased with the service before and we signed up for the middle package, the deluxe. I don't have much experience with other home warranties, but everything has seemed to be reasonable. It takes steps to get the process going, but that's the same for many of the same home warranties, that people have to meet and then they have to get a quote. That's normal.

In the past year since we contacted Republic to service an issue with our HVAC which we suspected was a leak. Republic has been out 6 times for which we were charged each time with no solution. Twice freon was added as a temporary fix? Now after having no AC for 10 days, again, we are finally being told we need to replace the interior unit in the attic space as well as the unit outside! Of course my wife is pregnant, I have an 18 month old, we both work remote so this has been brutal. But the inconvenience is just another one of the 6 times. Have to wonder if it had been addressed the first, second, third or fourth time if the entire system would have to be replaced. No word on when “parts will arrive” nor when it can be scheduled for installation. I’m sure that anyone answering my calls after I’ve waited for 30 to 120 minutes, or the management or the owners, would feel the same way I do were they in my shoes.

I’ve had to use them a couple of times and EVERY SINGLE PHONE CALL is a minimum of a 50 minute wait for ‘the next available agent’. It’s the absolute worst customer service I’ve ever experienced. I put a picture that shows an hour wait and it still hasn’t been answered yet. I’m still on hold. Seriously.

Before you shop here know this: I have the platinum protection plan. Once they charged me for a phone number for a garage door repair (that they didn't cover!). charged me $110 to say ‘use these guys’ then ‘oh by the way were not paying for them’... $110 for a phone number!!! Wished they’d just said we don't cover that and that i could look around for someone local to repair it.

They have a good offer and it was pretty easy to sign up with Old Republic. Their reps were excellent as well.

Customer service is ridiculously hard to get a hold of. You will be placed on hold multiple times during a single call. I had plumbing issues in the beginning of February and could not get a hold of anyone, so I handled the problem myself. Soon after, I had a septic issue—same situation, could not get a hold of anyone—so again I took care of it on my own. In March, I called to cancel my service. I was told to look on the website to cancel or send an email. There was no link to cancel on the website, so I sent an email to orh.com as instructed.

My home sold 45 days before the expiration of the contract. I requested cancel on the date of sale and expected a marginal refund. The warranty was paid in full before the requested cancel date. There is a clause in the last paragraph of contract allowing them to charge "certain fees" to include monies incurred for warranty services or Net Service Costs. Plus they charge $50 to cancel.

So for the most part everything is fine. I call, you send someone out. It's great. However this year you've gotten "penny pinchy". For example, even though it clearly states in my contract on page 9 that because I am a platinum plan holder, etc,...etc... you will cover my self contained ice machine. Yet when I called for the service order, I was told no, that is an upgrade. Then you need to change the wording on the contract, because that is not what it says.

I like what Old Republic stands for. I like how they handle my claims and how they do it expediently. I usually do my claims on my cellphone. The contractors do great service. My most recent claim was just last week where they fixed my toilet in my bathroom. I’d tell others to get Old Republic.

We were concerned about our somewhat old gas heater, which was making odd noises. l also I thought I detected a leak. I was reassured by the friendly and efficient service and advice on what to do next. Fortunately didn't need a new heater, which just needed to be flushed.

My fridge stopped working on a weekend, after a service request it was fixed the next Thursday, I had to throw out some spoiled food and they don’t reimburse for that. I had the platinum tier from when I purchased the home a month earlier, it costs ~$900 annually. The service fee was $100 dollars, they repaired the compressor and handled the total of repairs including labor which was ~$950. It wasn’t as fast of a service as I would have liked, even if it happened on a weekend, but they did end up repairing the fridge. I was living with no fridge/freezer for 5 or 6 days and that was pretty inconvenient. I don’t know if I would recommend this plan to someone who didn’t get it included with the purchase of a home, but it does get the job done as far as coverage I suppose.

Called to submit a work order. On hold for 15 minutes before getting to a human. Placed order, and then received an email stating that I was to call and find a technician to repair my appliance. It was very inconvenient since the home warranty plan was expensive. I finally found someone and had to wait a week to get on their schedule. Meanwhile, before the technician came out to review my issue, Old Republic Home Protection charged my card the $100.00 deductible. I called to complain no one has come out yet, why are you charging my card. They stated it was their policy. I said this is fraud, I've done all the legwork, and you are charging me. When I stated this is fraud, I was told I would be transferred to the person who handles this sort of issue. I was on hold for 30 minutes. I think at this point I should be paid. Still waiting to resolve. Very poor service!!

They used technicians that didn’t notify us that we had major problems and just patched the jobs for years.

Took almost a month to fix a microwave. First contractor sent over didn't know what he was doing. Said it was the mother board. Took almost 3 hours to swap out. Still didn't work. I had to call you guys 2 times sitting on hold for 15-20 minutes each time to get through because throughout the process the status of the job said "complete" and "contractor paid" when it wasn't. After all this you finally got a GE certified tech to come over and it ended up being a bad wire to the microwave door. Fixed it in 30 minutes. He should have been the first contractor used. All that to say I won't be renewing my plan with you guys. A simple job like this shouldn't be this frustrating to get repaired.

When I had an issue getting in touch with the original contractor, ORHP assigned someone new right away! The 2nd contractor was wonderful. He was on time, professional and repaired my furnace quickly.

Something was wrong with our microwave. It wasn't turning on. I submitted a claim with Old Republic, and it was easy. The techs came out, and they were able to fix it the same day. Old Republic was on it, ‘cause they gave us somebody right away, and they came out within the week. It was a good experience.

A month has gone by and the issue is not resolved yet. I have to work too hard to keep the work order open so we keep making progress. And I have paid for things because you told me to, but no indicator I am getting paid back.