Old Republic Home Warranty Reviews

Don't waste your money. This home warranty company is just like every other home warranty company. They will find any reason not to cover the major appliances that go out. I had a twenty year old water heater that went out and they would not cover it. The plumber said there was oil in the gas line which caused the water heater to go out. He determined this without even taking the control unit off the water heater. All he did was pull the gas line off where it connects to the shutoff valve. Worthless.

The process regarding replacing my refrigerator was too lengthy. OHRP should have made every attempt to speed up the process to not severely inconvenience the customer. OHRP should have known that the replacement refrigerator was on backorder when the order was placed instead of leaving the customer waiting. When the replacement option was approved, OHRP should have also informed the customer that they have the option for purchase a refrigerator and receive a reimbursement. OHRP failed to informed the customer of the reimbursement option until after the 10 day timeframe for replacement had elapsed. The communication failure caused for the customer to be without a refrigerator for longer than needed. The total timeframe the customer was without a refrigerator was over 30 days.

When we bought a house, the Realtor got a home warranty through Old Republic Home Protection. However, it was very difficult to communicate with them. Their website has a way to request that they arrange for service, but it didn't work and the phone call left me on hold for an hour. But it all worked out and they did a great job.

Old Republic is on my second home I share with my daughter. I purchased the home last year, and the warranty was included for the first year with the purchase of the home. We noticed it was leaking under the bathroom sink and there was only one bathroom, so we called Old Republic. They hooked us up with a plumber who came out and did something under the sink. We tested it and it wasn’t leaking, and he left. A week or two later, we realized it was leaking again, so we called them back. Over 30 days, they came three times and it was $100 a visit. So, we spent $400.

There was a flyer for Old Republic at the title company where I was closing and they suggested them. They thought highly of Old Republic and were explaining that I could get a home warranty deed. Debbie was my sales rep and I thought very highly of her when I was speaking with her. The repair guys have come out the next day or followed up the next day, and set an appointment with me. Old Republic is very good. I've been happy with the companies they've sent out. I'm an individual living by myself and just knowing that I pay $100 whenever I need it is great.

My AC coil located in the attic of my 2nd floor started leaking and the AC stopped cooling. ORHP blamed a lil dog hair on the condensor coil (locates on the ground) for causing the evaporator coil to leak and declined my claim. Looks like a scam.

The seller had purchased the policy from Old Republic when we bought the house three years ago and we just continued it. Working with them has been wonderful. They’re very quick. The tech was just here a couple of weeks ago for my washer. He treated our home great. I submitted the request online, and the turnaround time was less than 24 hours. People should go ahead and get the policy.

The first two experiences with Old Republic Home Protection were great. The microwave wasn't working. Same day, they got somebody out here, fixed it. I was thrilled. The second issue was the garage door opener. It didn't work. That took two weeks of dealing with Old Republic and the company they chose. That got done. I'm happy about that.

DO NOT GO WITH THIS COMPANY! Worst home warranty experience we’ve ever had. They don’t cover hardly ANYTHING! We paid the $100 deductible both times they sent someone out. The first time for an Air Conditioner repair. Old Republic gave us a quote of over $8k and they only wanted to cover $2k of it and the rest was on us. The final time we just had them come out was for electrical issues and breakers blowing constantly. They sent an electrician who said he was going to recommend upgrading the 40 year old breaker box and breakers. Of course they declined it and won’t pay a dime towards repairs/replacement. Even though we paid our $100 deductible. This company is terrible and should be avoided at all costs.

We bought a house that has Old Republic Home on. Three weeks ago, I did a claim for the attic fan on the homeowners’ portal. It was easy considering I'm 60-plus. Everything went very smoothly and well. Old Republic's probably one of the best home warranty companies I've ever dealt with. I'd recommend them.

The service provider was excellent. The only thing is I wish they had not required is that we wait for 7 days for them to come since our wash was stuck in the washing machine (actually in there 10 days due to having to wait a few days for business hours when we could reach the service provider). I imagine you, Old Republic, could not find a company to help us in our area. So I don't find fault with you. I am totally happy with Old Republic. I tell folks about you all the time! You are the first warranty company we have dealt with who ALWAYS honors your contract with us!!!!

We just purchased a house and the coverage with Old Republic came with it. We’ve had the warranty for about one month and so far, the experience has been good and responsive. Since we first moved in, we’ve used the service for a lock change and to have the AC assessed. When I submitted the repair ticket, I went online. I’m computer savvy and use computers all day, so I was fine with it. The login area was a little confusing because it seemed like the website was trying to do too much and was targeted not only to homeowners but also to real estate agents. I didn’t know if I was logged in or not, but other than that, it was quite easy to submit a request. My husband was there for the key service, and he said the contractor was extremely helpful and great. I was there for the AC contractors, and they truly did a full assessment of the AC unit. Old Republic was easy to deal with and to use.

I was buying a single-family home for the first time in my life, and I wanted to have additional warranty over my insurance. At the time of the home purchase, I enrolled in Old Republic. However, it's been quite a tumultuous nightmare with them. Until I figured out how to request for a service online, the hold times are an average 45 minutes to an hour. It's impossible to ever get a person to talk to, and that's where the nightmare starts.

I have had an ORHP policy for over a year now and have made no claims. A few days ago my tankless water heater went out. One part (which the repair Co isn't even sure will fix it) is on back order for at least one month and ORHP is wanting me to either wait at least one month without hot water or take a cash payment that would not cover a new unit much less the labor to have it installed. How has this company stayed in business with these practices?

Plumber came due to smell of gas … He helped. Was awesome!!! But our dishwasher is not working … Old rep suppose to call us to send out appliance person. Has not ….Waiting for old rep to call us back.

Our washing machine malfunctioned causing a major water leak and damage to our house. I filed a claim on 25 April 2026 and a repair man arrived on 28 April and made the necessary repairs. Good service and communications.

Had to get something in the garage and had water on the floor. Followed to its source and it was the hot water heater. Checked it out to be sure and called Old Republic and their response was fast. A couple of hours later I received a call that someone was on the way. He came and looked and determined. I think he called Old Republic and got the ok. He called me back and said in the morning he will be there to replace. He did a fantastic job and the next morning I had water!!! Yahoo!! Thank you Old Republic..

My washing machine went out on me, the first service caller was absolutely terrible. I called Old Republic and they sent someone else who was very professional and knew what was wrong immediately. Old Republic took care of it right away and I got a new washer. Very happy except for the first service call. The guy had an attitude before he even walked in the door, very rude.

We have had great experience with the Old Republic Company. The Vendors have completed each job in a very professional manner. We would highly recommend Old Republic and the vendors that have been assigned to complete the work requested. Best Regards, Ted and Rae **

Very disappointed at the service received. We've paid for this protection for 3 years now and have hardly used it. We submitted our request (4/22) that our garbage disposal stopped working and was leaking. We received an email same day saying that OKC DRAINWORKS was assigned. We received a call from them the same day and they said the owner, Jason, was going to come out the next morning (4/23) between 9 and 12 so we rearranged our day to be home. At 3:06 pm, my husband texted them (because they had previously used text) to say no one has shown, and asked if someone could come out the next morning (4/24) because he had to take me to an MRI at 5:30 pm. No response. He tried calling as well, left a voicemail. He then tried calling the next morning (4/25), but no one ever answered or got back to us.

When I purchased my home in Nevada, Old Republic came up and was reasonable for what I needed. I signed up and it's been easy with them. They've sent out reputable companies to perform any fixes that I've needed. They will reach out to the company and have the company contact me directly so that we can schedule a specific time that works for me. They've been the middle person that find who I need for what I'm asking for and then get us in direct contact with each other. It's fairly reasonable as well, cost-wise. It probably comes out to a little over $100 a month and for home repairs, you can't beat that. Their online system is also easy to use. I don't have to jump through hoops of trying to get a person to talk to when I need to request a service call. It's been, so far, a really positive experience, overall.

Old Republic is good, they are always friendly on the phone and dispatch quickly. However, I’ve had numerous issues with their service providers. They’ve not shown up, ignored the requests on multiple occasions, and even not fixed the issue and a second provider had to come out. My last experience required a plumber to fix a leaky pipe, which required my water to be shut off for three days while I waited for the plumber. I never heard from that plumber.

Company is the best warranty company around! The repair people they send are excellent, diligent and dependable. Company has great follow up as well to make sure the repair was completed. I also like how they don’t charge the fee until the repair is done a few days later to reinsure everything was completed to satisfaction.

My garage door malfunctioned to the point I could not open the garage door. Both of my cars were stuck inside. I called Old Republic in the morning and explained ed the critical nature of my service request. The person on the phone was very professional and assured me they will process this as an emergency repair. I immediately received the information on the company authorized to perform the repair. I was in contact with Always Open and Close Garage Doors at 8:00 am and they were out to repair the garage at 1:00 pm. Both Old Republic and Always Open and Close Garage Repairs were outstanding. Very pleased with the overall service and process. Thank you!

The service provider was great. Old Republic has been horrible…We can not get a hold of anyone regarding our claim, we are still waiting, the service provider has noted answering your question several times.

Alex, the service technician was very nice, professional and was able to fix the dryer (when the door was opened the dryer did not stop tumbling) and washer (was not draining the water during the cycle.) Everything is working now.

Terrible technician! Our built in wine cooler stopped working. OR assigned a tech to come out to repair it. He said, “oh, I can’t pull it out and left." Didn’t even attempt to look at it. OR still charged us the $100 svs fee. Called my son. He came over, easily pulled it out and the GFI had flipped off. That’s all there was to it. We do NOT recommend Old Republic warranty.

I have Old Republic since '22. At the start, it was extremely good. Whenever I would submit a request, I would get a text message or a call asking if a contractor has contacted me or not. Then I would get another text message if a technician has come out or not. Old Republic was following up. But since '25, whenever I submit a request, I have to call a number of times. There is a gap between Old Republic and the contractor. I trust Old Republic but not the contractor. They cause some delay which has happened lot of times, consistently. This happened with my exhaust fan, my HVAC, my stove, and a number of other items. It's a pain. I had been telling this on each and every reminder call to Old Republic's customer service department that their contractors are not taking us seriously.

Old Republic sent somebody to fix the washer, and they were able to get it fixed in a timely manner. Customer service is pretty much direct to the point. They ask me exactly what's going on and once they get that done, they find me somebody who could repair whatever I needed repaired and it's usually right away. I get the email in just a few minutes, and I know exactly who's coming out through the call. If that person can't come out for some reason in a timely manner, then I could give them a call and they just get somebody else for me. Mostly, it's just a phone call, and it makes it so much easier with the automated service. Old Republic has done everything I've asked them to do. They even replaced my heater when it could not be fixed.

I submit my service requests to Old Republic by phone. The representatives are fine. We used to not have any problem getting through and getting things covered, but just recently, we had to put in some repairs, and I feel like it's been way more difficult to get through to somebody. Even the service providers have said that they used to not have any problem getting Old Republic to cover things, but recently, something's changed, and that they are constantly getting denied.

Been two weeks going back and forth with horrible, unprofessional contractors that don't know how to fix AC units. Old Republic Home Protection keeps going round and round with no solutions other than waiting for another contractor, waiting for this, waiting for that, waiting for the determination of coverage, etc. No status on when it will get fixed, no ETA, temps are rising in my house, almost becoming unlivable in AZ. Our last HVAC contractor said our unit isn't really fixable, and if he tried to fix it instead of replacing it, we would be back to square one with ORHP, who is doing their best to avoid replacing it but keeps fixing it with cheap, low-quality parts. I am paying for the Deluxe package, which includes this. Based on all the complaints I see regarding this company, I am really considering a class action lawsuit.

I’ve had two claims with Old Republic. The first one, my dryer went out. I called them, but they didn't have anybody in this area that could work on my dryer. So, I waited and waited. I ended up going to an outside source to get my dryer fixed. My second claim, plumbing claim, and they were out here the same day and did a wonderful job.

Our very first policy was “given” to us when we purchased our home here in Savannah. Old Republic Home Protection was purchased by “the realtor” the first year we had it then we took a break, but we had the opportunity to re-sign up this past year. We were pleased with the service before and we signed up for the middle package, the deluxe. I don't have much experience with other home warranties, but everything has seemed to be reasonable. It takes steps to get the process going, but that's the same for many of the same home warranties, that people have to meet and then they have to get a quote. That's normal.

In the past year since we contacted Republic to service an issue with our HVAC which we suspected was a leak. Republic has been out 6 times for which we were charged each time with no solution. Twice freon was added as a temporary fix? Now after having no AC for 10 days, again, we are finally being told we need to replace the interior unit in the attic space as well as the unit outside! Of course my wife is pregnant, I have an 18 month old, we both work remote so this has been brutal. But the inconvenience is just another one of the 6 times. Have to wonder if it had been addressed the first, second, third or fourth time if the entire system would have to be replaced. No word on when “parts will arrive” nor when it can be scheduled for installation. I’m sure that anyone answering my calls after I’ve waited for 30 to 120 minutes, or the management or the owners, would feel the same way I do were they in my shoes.

I’ve had to use them a couple of times and EVERY SINGLE PHONE CALL is a minimum of a 50 minute wait for ‘the next available agent’. It’s the absolute worst customer service I’ve ever experienced. I put a picture that shows an hour wait and it still hasn’t been answered yet. I’m still on hold. Seriously.

Before you shop here know this: I have the platinum protection plan. Once they charged me for a phone number for a garage door repair (that they didn't cover!). charged me $110 to say ‘use these guys’ then ‘oh by the way were not paying for them’... $110 for a phone number!!! Wished they’d just said we don't cover that and that i could look around for someone local to repair it.

They have a good offer and it was pretty easy to sign up with Old Republic. Their reps were excellent as well.

Customer service is ridiculously hard to get a hold of. You will be placed on hold multiple times during a single call. I had plumbing issues in the beginning of February and could not get a hold of anyone, so I handled the problem myself. Soon after, I had a septic issue—same situation, could not get a hold of anyone—so again I took care of it on my own. In March, I called to cancel my service. I was told to look on the website to cancel or send an email. There was no link to cancel on the website, so I sent an email to orh.com as instructed.

My home sold 45 days before the expiration of the contract. I requested cancel on the date of sale and expected a marginal refund. The warranty was paid in full before the requested cancel date. There is a clause in the last paragraph of contract allowing them to charge "certain fees" to include monies incurred for warranty services or Net Service Costs. Plus they charge $50 to cancel.

So for the most part everything is fine. I call, you send someone out. It's great. However this year you've gotten "penny pinchy". For example, even though it clearly states in my contract on page 9 that because I am a platinum plan holder, etc,...etc... you will cover my self contained ice machine. Yet when I called for the service order, I was told no, that is an upgrade. Then you need to change the wording on the contract, because that is not what it says.

I like what Old Republic stands for. I like how they handle my claims and how they do it expediently. I usually do my claims on my cellphone. The contractors do great service. My most recent claim was just last week where they fixed my toilet in my bathroom. I’d tell others to get Old Republic.

We were concerned about our somewhat old gas heater, which was making odd noises. l also I thought I detected a leak. I was reassured by the friendly and efficient service and advice on what to do next. Fortunately didn't need a new heater, which just needed to be flushed.

My fridge stopped working on a weekend, after a service request it was fixed the next Thursday, I had to throw out some spoiled food and they don’t reimburse for that. I had the platinum tier from when I purchased the home a month earlier, it costs ~$900 annually. The service fee was $100 dollars, they repaired the compressor and handled the total of repairs including labor which was ~$950. It wasn’t as fast of a service as I would have liked, even if it happened on a weekend, but they did end up repairing the fridge. I was living with no fridge/freezer for 5 or 6 days and that was pretty inconvenient. I don’t know if I would recommend this plan to someone who didn’t get it included with the purchase of a home, but it does get the job done as far as coverage I suppose.

Called to submit a work order. On hold for 15 minutes before getting to a human. Placed order, and then received an email stating that I was to call and find a technician to repair my appliance. It was very inconvenient since the home warranty plan was expensive. I finally found someone and had to wait a week to get on their schedule. Meanwhile, before the technician came out to review my issue, Old Republic Home Protection charged my card the $100.00 deductible. I called to complain no one has come out yet, why are you charging my card. They stated it was their policy. I said this is fraud, I've done all the legwork, and you are charging me. When I stated this is fraud, I was told I would be transferred to the person who handles this sort of issue. I was on hold for 30 minutes. I think at this point I should be paid. Still waiting to resolve. Very poor service!!

They used technicians that didn’t notify us that we had major problems and just patched the jobs for years.

Took almost a month to fix a microwave. First contractor sent over didn't know what he was doing. Said it was the mother board. Took almost 3 hours to swap out. Still didn't work. I had to call you guys 2 times sitting on hold for 15-20 minutes each time to get through because throughout the process the status of the job said "complete" and "contractor paid" when it wasn't. After all this you finally got a GE certified tech to come over and it ended up being a bad wire to the microwave door. Fixed it in 30 minutes. He should have been the first contractor used. All that to say I won't be renewing my plan with you guys. A simple job like this shouldn't be this frustrating to get repaired.

When I had an issue getting in touch with the original contractor, ORHP assigned someone new right away! The 2nd contractor was wonderful. He was on time, professional and repaired my furnace quickly.

Something was wrong with our microwave. It wasn't turning on. I submitted a claim with Old Republic, and it was easy. The techs came out, and they were able to fix it the same day. Old Republic was on it, ‘cause they gave us somebody right away, and they came out within the week. It was a good experience.

A month has gone by and the issue is not resolved yet. I have to work too hard to keep the work order open so we keep making progress. And I have paid for things because you told me to, but no indicator I am getting paid back.

I needed a thermostat repair and called Old Republic warranty and they sent out an AC repairman. When he arrived, he stated that the alarm company had touched the thermostat while installing alarm system the day before, and that there was missing parts and "Hot" wires hanging out! The AC repairman then returned with a $400 thermostat to replace the missing parts one. I told the AC man "NO." I wasn't going to spend $400 for thermostat and he left.

Booking the plumber was easy. The rest was not great and poor quality. The plumber showed up an hour after the three hour window they assigned to me. They tried to snake the clog in my sink for a few minutes but that was unsuccessful. They said they would try going from the upstairs sink. The banged their ladder on my walls on the way up the stairs and didn’t apologize or acknowledge it. They weren’t successful getting the drain cleared with that method.

I am very happy with the service I received from Old Republic. There was an issue with my air conditioning unit that required the entire unit to be replaced. I was initially caught off guard by the price, but Old Republic worked closely with the installer, and an agreement was reached. The unit was replaced at an affordable price, and the process went smoothly. I want to give a special thanks to the supervisor, Faith. She listened to my concerns, made all the necessary arrangements, and followed up diligently. She was professional, responsive, and proactive—unlike two other supervisors who did not return my calls or attempt to resolve the issue. I am very impressed with Faith’s service and the way Old Republic handled this situation. Highly recommend!

Old Republic's reps are friendly people. However, sometimes, it's hard to get a hold of them on the phone to make an appointment with somebody. The past few times, we called them within their business hours, and it was hard to get a person on the phone. My mother once tried for three hours to get somebody to answer their phone. They called back by the end of the day, but if it were an actual emergency, like flooding or something like that, that would have probably been a disadvantage on our end. But other than that, when the people actually get here, they get here pretty promptly. They do a good job. The companies that they send out are positive-type people. Also, considering what the people do, like a refrigerator compressor, probably would have cost us close to $800 or $900 at least. To pay the $100 a month to have peace of mind is fair.

It was difficult to get my order put in online. I finally called and fought through an automated system which didn’t capture the issue accurately. The contractors I worked with were great but because the issue wasn’t captured correctly through the system, One Republic sent the wrong type of contractor out. When that contractor referred to the proper contractor, they found the issue was with the regulator on the gas line to the stove. The contractor explained it’s actually required to have this regulator to control the gas flow, but I didn’t have one.

Customer service was horrible. On multiple occasions I was told I would be called back by Old republic to give me updates on an issue and it never happened. They were very secretive about things and I was never allowed to talk to a supervisor when I asked. I had to play middleman between them and the service provider to get the job done. It took way longer than it should have because the wrong part was ordered. The calls are recorded so this can all be verified. I will not be renewing my coverage when it comes time to do so.

Submitted ticket for no AC. Received text confirmation of submitted ticket from ORHP within minutes and received both a text and follow up phone call from AC company assigned. They were able to send a technician by 0900 the next morning and the repair was complete (blown fuse on air handler circuit board) within one hour. Very happy with communications from both ORHP and AC company assigned. Overall very pleased with all aspects of this service call.

First guy showed up, looked at the meter for 15 minutes, then left because didn’t see meter moving. I said I would monitor, he said he would come back. Never heard from him again. Called Republic and they sent out 2 more guys who tried at first to say a slow shower drip was the cause of a 5 gallon/day leak. Then their device showed possible leak in bathroom which would mean going into the crawl space which they wouldn’t do because it was damp. The rep trying to be helpful suggested have a restoration company come and dry it out. That’s a $2000 nut and a hike in homeowners insurance rates. So we now have a local plumber who is in the crawl space looking for the leak.

A little disappointed in that my A/C system is old and the tech said the fan motor is on the cusp of failure but would not pull the trigger. Should have moved to bring the unit up to a very good standard.

I received excellent service using top local professionals, I used the online request form in the morning and received a call back that same afternoon from the local plumber. He established the urgency and responded accordingly.

One of the best AC contractors I've worked with. They went the extra mile to get the job done correctly including Mark the owner, coming to my site to verify what had to be done to fix my old AC unit.

Excellent company and they provide great service. I have been with them for the last 6.5 years and I recommend them to anyone that needs a warranty company. Each and every time I have contacted them about getting work done around my home. They have responded very quickly.

Old Republic home warranty was provided to me by the home seller. I have been pleased by their service. They are easy to contact for needed repairs. Although the contact is primarily through an automated systems, it is efficient. The Professionals assigned are always polite and know what is needed for repairs. Confirmation from Old Republic is sent via email and the professional calls and texts when they will arrive. I recommend Old Republic for your home warranty company. I will renew with them.

Disorganized, multiple calls for same issue? No transfer of information. Huge holes in duct work. Absolute Zero HVAC contractor reported all was good with our duct and system. We needed duct work cleaning.

I have kept this service since I bought the home. I have used it many times. Most of the companies contracted are solid contractors. I don’t need to jump through any hoops to get my issues solved and my portion of expenses are reasonable. I have heard horror stories from family members about other companies and am very happy that I don’t have those problems. This is my second property with Old Republic. My only issue is that I sometimes don’t get the same company that I have grown to trust. They have a few contractors that are very good and I wish I could lock them in. But dealing with Old Republic is great. The warranty is exactly that and worth the cost. I have had mine for six years at this property and had it for 11 at the other. I intend to keep it. Unless something changes, I will remain a customer. I would not recommend any other service.

Extremely satisfied with the service requested and provided by the assigned contractor. The contractor was really exceptional; I called to complement his work and was on hold for about an hour and finally gave up. He truly does deserve a pat on the back.

I was very pleased with the quick response to a plumbing problem I recently had. The day after I called Old Republic, I had a plumber at my house to look at a frozen shower valve. I was expecting the plumber to look at it and then to have to wait for a part to be delivered. But, instead, he was able to replace it immediately. The entire appointment took no more than 10 minutes. The valve now works great.

I am very dissatisfied with the service provided regarding my recent request to have our hot tub evaluated, as it is not functioning properly. Two technicians have been sent to my home, and neither visit resulted in any actual evaluation or repair. The first technician stated that he does not work on this type of hot tub, which I understand; however, this raises the question of why he was dispatched in the first place. Despite no work being performed, the job was marked as completed.

Don't get me wrong. The pricing is amazing which is why I gave it one star. But the customer service is horrible. Way too many people named Janice so it's very confusing. Also once I moved into my home they decided to raise my premium.

I called Old Republic and talked to a representative to get our HVAC fixed from the previous owners. They had a contractor come out and look at our HVAC. But because it wasn't due to normal wear and tear, they refused to fix it. don't really blame the Old Republic for not wanting to fix it. But the guy who came out to look at it wasn't super truthful. He didn't tell us all of the problems and the things that he found.

I've been very unhappy with Old Republic lately. They pay for the garage door to get repaired, but they don't pay for the handle or the springs for it, which doesn't make sense. A garage door is a garage door. It’s a wholesale. It doesn't make sense to have a different coverage for every detailed part of an appliance or a fixture. My parents and I have about five accounts with Old Republic and lately, we're thinking about canceling it. They don't have very good customer service.

I called Old Republic about a plumbing issue and they fixed it. The plumber was good. He took tons of pictures and was able to send them to me, ‘cause my wife was at home. I wasn't. He was able to document everything. But for my refrigerator, I'm still waiting on the part. The repairman just said it was a part that they needed to get approved and I had a couple of scheduling conflicts with them. We’ were finally able to get them out. They had a part come in, but they said that wasn't it. So, now they said it's gonna be about another 10 days before they're gonna be able to come back.

I like Old Republic's quick response and how they do the service. The people that they hire to do the service have a really good attitude. They're very serious about their jobs, and they really do it well. When I had an appliance issue, they handled it very, very properly, and within three days, it was up running with no problems at all.

I've used Old Republic Home Protection a couple of times. They are very easy to work with. Also, I'm happy with the coverage. Our policy came up for renewal in a couple of months, so we renewed it for another year on our own. We bought it ourselves. Recently there was a water leak in the bathroom. The water line worn through causing a leak. We went to the Old Republic website and put in the claim that way. It had a list of things that I had to report, like water, electric or whatever it might be. We got plumbing, went to the drop-down menu and signed up for it. It was very easy. The plumbing company came out and fixed the leak.

The service is okay, but a little slow on callbacks. From the time I placed the order to Old Republic, it took close to a week to get a call back. But the contractor was great. They came out with the appropriate times. When the guy showed up, we talked about the problem and did his thing. It was great. But I wish there was someone to talk to if you have problems. Second to that is I don't know why I waited a week. I don't know if it was Old Republic’s issue why I waited a week or them trying to dispatch the work.

My realtor told me the house had Old Republic Home Protection, and the seller already paid up for a year for me. I had a claim in March. It was easy. My interaction with the tech was perfect. My microwave is coming. Old Republic told me it's gonna take a while.

My front right burner, which the electrician had to order a part for to complete the repair, only burns red hot, even when set on low. Accordingly, the repair was not completed in a satisfactory manner.

We've only been in our home for a year, and we got a one year warranty with Old Republic when we bought our home. I call and tell them what needs to be done. I have to pay a $100 deductible, and they go the cheapest route to try and do a repair or fix something. Everything is rebuilt. We needed a pool pump. They don't make the pool pump anymore. It's so outdated. Instead of them replacing it, they rebuilt it with used parts. The first one did not work. The gentleman had to take it off and rebuild another one. That's crappy service. From 1 to 10, I’d give it a 4.5.

The Old Republic reps that I talked to over the phone were very nice. But requesting a service call was difficult. You make your claim, and then you wait and wait and wait. I sat here for five days with no heat in the wintertime. The technician that came out told me that my brand-new heat and air was a bad coil and need to be replaced. Old Republic needed more time to decide whether they were going to do it or not. So, they sent another technician out here that found out it was just a loose wire to the thermostat. The initial heat and air people that came out here were the people that installed it and said that they needed a new coil, but it was brand-new coil. They said it wasn't any good. Then they sent another company out here that found out it's just a loose wire to the thermostat and fixed it right away.

I've had a wonderful experience with the Old Republic reps that I've talked to. They send out the techs after two days, at the most, that I sent in the claim. Normally, if it's on the weekend or holidays, somebody at least has called me from one of their local people within 48 hours. The last thing that I filed was a fire in our microwave. When the man came out, he said, “You need a brand-new microwave.” That took a while because they had to come and measure it, and then they had to give us pictures. That was probably the longest time. They had to find that could fit into the place over the stove, that it would match the stove and perfect dimensions. It was wonderful.

We have been with Old Republic Home Protection for almost two years. If you need to make a claim and are not able to use the online system, you will be lucky if their phone system connects you to a human or that you don't have a 45+ minute wait on hold (often accompanied by being disconnected just as the human picks up). Most of their service providers have been single person providers so they have no inventory (so you have to wait for them to call you, come over a day or two later, then leave doing nothing because they have to order the part and come back several days later). All the while your supposedly warrantied item is still in need of repair.

This place is an absolute joke! We moved to our home in November of 25. We had them come out for a dishwasher problem. That was $100 They sent someone out and he told us what was wrong he ordered part, came out and thought he fixed it. It still didn’t work. They told us he’d come back again. He did not. He called and asked if it was doing the same thing. We did yes. So he did well order another part. After 2 months of waiting we called back. They did they didn't have anyone contracted with our area so we could hire our own repair man and they would pay him. We deduced to just get another dishwasher and not mess with them. All of a sudden another $100 comes out of our account. We have called 3 times and have been treated very poorly. And have yet to get our money back. All 3 times they say they will let that department know and they’ll it a check. Still…waiting….

HVAC provider was horrible. No heat since Jan. He changed our furnace on Thurs and if we wouldn't have slept with windows open, family would've died from gas leak. Now not only in house with children and no heat in 30 degree weather, no gas at all for past 4 days. No hot water also. Provider was supposed to come back and did not. Excuse about being sick but didn't send anyone in his absence. ORHP needs to picks their providers better.

So far, I can’t get through to make a service request, and I never used them, so I’m still waiting for a response says we look forward to speaking with you, but don’t answer the phone. Maybe I’m not using their site correctly.

My refrigerator was in the house when I bought it. They came to service it. I found out there was something in the compressor. It won't freeze. The call center lady was very rude and told me my refrigerator is not covered. So why am I paying you for 5 years and get another one. Now they won't answer my calls. Worst warranty ever.

Our dishwasher failed on Feb 23, submitted ticket Feb 24, service tech arrived Feb 26 then nothing. On March 13 called and after being on hold for 1 hour was told the repair part had not been ordered yet. There is no incentive to be quick, to do it right or to keep the customer happy. They will do the minimum and if you do not stay on top of it may do nothing. My advice, depending on your house it may be a good option. For us with all appliances 20 years old, I am better off replacing myself vs dealing with the aggravation of this companies process. I am cancelling my policy today. Very disappointing.

Our niece recommended Old Republic, and my wife and I have been covered with them for at least three years now. When filing claims, I prefer talking to a real person though sometimes I have to talk to an AI rep. The claims process is fairly seamless. When we had to have an electrical job done, the guy said we didn't owe him anything, that Old Republic would bill me directly for the trade call. However, I'm used to paying the vendor themselves the trade fee, but Old Republic has changed that so I don't know exactly what that's going to look like going forward. Other than that, I've been satisfied with their level of service. Old Republic is competent. We are selling this house and I would use them again.

We have had our warranty for a little over a year and only used it once for our AC. (Apparently the handler was on "slow speed") and a technician was sent out to fix it. Recently, when we returned from a camping trip in August - a very hot, sweltering time of year in Arizona, we noticed that our AC was no longer blowing cold air. It was a Saturday when we called, obviously the usual hour long wait to get ahold of a representative and were told that a technician would not be available until Tuesday, (It's AZ and the summer, probably a lot of calls to ORHP for AC techs - also Labor day), we figured. 3 days in AZ without AC is a challenge in itself. Obviously, we have home warranty because we could not afford to get a hotel, or call for an outside AC company, so we waited it out.

Old Republic has been very good. I've had them since 2014, and I've been satisfied with the help. The contractors have been very good, too, overall. They're not the big-name people, but they get the job done.

Requested service on February 25, 2026, plan # **, to repair a dryer, work order # **, service provider ALL APPLIANCE AND REFRIGERATION, I have not received responses to date from provider after 5 phone attempts. What's wrong here?

When we bought the house, Old Republic was the warranty that they had from the previous ownership, so we just kept it going. I usually submit service requests by phone. Their representatives get to the point and get what we need done. So, it's fair. The timeline depends on the service, but the only thing that might take a little longer is the AC. Normally, everything's set up where the company they provide calls within the 24 hours and sets up a date with us.

I got Old Republic 'cause it's the one my mom uses. However, sometimes it takes a while to get somebody to come out. I've had issues with my washer pretty much the last three years and sometimes, it'll take them a few days to come out. This last time that they fixed something, they were missing a part and it took two weeks to get that part. Then when they came and fixed that part, it broke something else in the washer and flooded my house. It was not the easiest process. But they're nice people. The last guy that came out was really sweet. He fixed the mistakes. But I have a really old washer and dryer, and Old Republic keeps fixing it instead of just replacing it, which is weird.

A family member told me good things about Old Republic. I got the service with them and they're good. They're quick as well. I don't use them all the time but the few times that I've had to use them, I was happy with them. I'd recommend them.

I highly recommend Old Republic Home Protection. They're quick and efficient. They have a good reputation and I've used them before. When I bought my next house, they were the first company I called because I've never had a real problem with them. We've had to have more than one person out for one problem. The plumber thought it was good, but he couldn't handle it. Old Republic got somebody out right away. The same day that evening, somebody came out with better equipment to fix what needed to be done.

I submit claims online and usually, someone is able to come out in two to three days, but they've been for stuff that weren't as urgent. Old Republic had someone fix the heating element on my oven, and the service provider did a great job. They came in and diagnosed problem. They had to order a part, then they came out and fixed it quickly. It took about a week and a half and the unit is working good. My interactions with the reps have been very good as well. One time, I had an AC guy come out, and I didn't like him. I didn't think he did as good a job. The next time I had a problem with the unit, I asked for a different person, and Old Republic provided a different one right away.

Old Republic was part of the package when we bought our house in 2009, which was how we knew about them. I call to submit claims and usually, it takes forever when you’re on hold. But once you get a person, they’re nice and courteous and open up the ticket. Most of the contractors have been good. The only issues we’ve had were with plumbers. A lot of times, we have to get another one to come out. The guy who was here couldn’t fit in the crawlspace, so we had to wait another day for someone smaller to come. But Old Republic is the best warranty company in the world. Compared to other companies, I like Old Republic’s response, courtesy, professionalism, and quality of vendors.

Old Republic has been good about getting people out here. Sometimes the vendors are a little bit slower, but Old Republic gets somebody connected with me fast. I had a little delay on one that was more important than the others because I had a leak. But when I called Old Republic, they didn't know what happened. They called the vendor and got them out here. If you set up the service online, you can only pick one thing, and I'm not always sure whether it's electrical or plumbing. So, it's easier to talk to somebody and tell them what happened. The customer service reps have been very polite and professional.

In the beginning, Old Republic was really good. We've used them for several years now, and they would send reputable vendors to us. But lately, we're getting these vendors who are not very good and who just keep coming back. For instance, just last month, it took one of my tenants almost two months to get a new washer. Old Republic kept sending the same person that couldn't repair but didn't want to tell them that it needed to be replaced. They told my tenant, "You can't really use this. But if you keep it on low, you can use it.” I called Old Republic and told them if the tenant can't use the washer completely, then it's not repaired. They sent those people back again, and they finally said it needed to be replaced.

I had been with Home Shield for about 20 years and the service began to get a little shaky on me, so I changed over to Old Republic. So far, submitting a claim is very easy. I'm on one at the present time with my heating unit. I also have one where I had to fix my heat in there, and I got a bill I got sent to them. They've been very good so far. The quality of the contractors have been really good. They give the information I need.

Old Republic Home Protection does what they say they will do. I've had three claims with them. First claim was for a leaky faucet. They sent a plumber out and fixed it. Second claim was the air conditioner. Wasn't working correctly. They sent an air conditioner man out and fixed it. The third claim was I got a water leak in a bathroom. They sent a plumber out here, but we never could find out where it's coming from. It had nothing to do with Old Republic. They were all very polite, kind, and did their job. Also, the price seems fair.

Old Republic Home Protection's price and customer service are excellent. I first learned about them from my realtor and whenever I use them, the process has been simple. Last week, I had a problem with my refrigerator. I set up a claim over the phone and everything was great.

Having Old Republic is worth it. I submit my claim over the phone, and then the person who comes out tells me they're here to do whatever I request to have done, and then they take care of it. They have me sign paperwork and then leave. There was one time that a plumber had to order a part and then come back.

Old Republic's online referral system is easy to use, and the contractors that they use are absolutely amazing. We've had a couple of claims. The refrigerator was an easy replacement, and then they repaired the microwave. The most recent claim we had was for our HVAC system. A service guy came out, inspected it and recommended some things to make it work better. As of right now, everything is working well, but we haven't done the HVAC items yet. Overall, I would recommend that people have some type of home warranty.

Sometimes Old Republic responds but sometimes they don't. You call and leave them a message but the response is not instantaneous like other home warranty companies. It usually takes two to three days to get a response in this area. They just say there's no one available but Tucson is only an hour and a half away. When I lived in Ojai, California, which is 90 miles north of LA and about 18 miles from Ventura (the main town), they were responsive with people from 80 miles away. This is an hour and a half away and I'm sure they have other jobs going on here and they have other people in Sierra Vista. Another company I went with was extremely responsive. The guy would come and fix the issue. I also had a plumber come in for OC on the dishwasher. He said he fixed it but it just keeps showing up OC. I can't keep calling them back for $100 every time this doesn't work.

Old Republic Home Protection was who the seller had used. They took care of that for me. I've had them since 2020. I normally place claims online, so I don't talk to anyone. This past time, it took a week before a contractor came out, which was a bit annoying. Also, I do not like that there's no option to pay the person who comes out and does the service. You have to pay online rather than pay those people directly. Other than that, my issue was fixed.

I moved down here from Memphis and we had American Home Shield up there. But when I bought this house, the people that owned it had Old Republic. So I just stayed with it. Whenever I have a claim, I like to talk to someone so I find me a phone number. I don't like doing it online and the automated part of it. But it's difficult to speak to someone in person and do a claim. I have trouble every time and I wish they could could make it a little bit easier. But I've had no problem at all with the contractors. I like the contractors that I get, especially my heating and cooling man. He's really good and he takes care of me. I try to get him every time and that's the reason why I like to talk to someone. I tell them I'd like to have this contractor and most of the time, I can get them. But if I use their automated and online system, I can't do that.

We've been with Old Republic for two years now. We give them a call when we submit a claim. It's always been good so far. We had one time when the vendor didn't get back to us at all and then we just called Old Republic up. They hooked us up with someone who came out right away.

The only one that kept their word. This coverage was there when I moved in and they helped tremendously. I miss them but they spent so much they wouldn't renew me. Highly recommended.

I recently had an appliance issue and when I asked Old Republic for a service, everything went well. The tech came in, acted professional, and fixed it. Everything's been good since the repair. I've been with Old Republic since 2007 and I've been boosting them up a little bit by telling people that I work with them. They have other ones that they use, but I told them that Old Republic's been good to me.

I'm about to renew my Old Republic policy in a couple of months. Their customer service was very good and quick. That's what I appreciated the most about it. I know what's covered and what's not. It's very clear. I didn't have too many questions and everything went as expected, which was good. I had an issue with my dryer, and the person that fixed it was super friendly and super quick, too. The job was really well done and he solved the problem, which was good.

Our heat wasn't keeping up and we couldn't switch it over to auxiliary heat. I wanted to make sure it was just a thermostat issue and not an issue with the HVAC. The last time we had to use Old Republic, our agent did it for us. But this time, I called them. Old Republic sent someone out the next day, replaced the thermostat and we haven't had a problem since. It has been great. I'd recommend Old Republic.

My mom owns a condo, and I am an authorized user for her account with Old Republic. I submit service requests by phone, and I've only had two issues with the representatives. Long story short, a service guy from JJ’s Appliance came out to do the washing machine, broke its door, and said, “Oh, it's because you need a control panel.” I said, “No, I don't think it's a control panel.” He asked me for some water, then he left. He said, “I'll order the part.” That was December 4 and he never came back. He also never answered my calls or my texts from December 20 to January 22. I downloaded a TextNow number and called him from my son's phone, and he answered right away. Once he figured it out, he said, “Let me check on that, and I'll call you back.” He never did.

Old Republic called me. They got my attention and I went with them. When I had to file a claim, I went to the web page where I had all of my info confirming that I got the home warranty. I looked for the phone number, called them and told them I needed to put in a ticket, and they helped me out. I gave them all the details then I scheduled a technician to come out and take a look at the issue. I had expectations that it would take longer, but it was really fast. They shared with me what exactly was wrong and what parts needed to be replaced. Upon their return, they showed me the part that was required, how it was assembled, and where it went. Now it's fixed. I like the fastness of how things get done with Old Republic.

Old Republic has been very quick and concise. Their contractors have been very good as well. I've been with them for five years now. They're a very reliable group to work with.

I'm a new Old Republic customer. I submitted a claim for my air conditioner. The customer service rep who helped me was excellent. The technician couldn't have been better.

I was so impressed with MECHANICAL HVAC SERVICES from my first conversation with their Office Manager and then with the Technician. With the weather predicting severe winter storm, they were onsite at my home less than 24 hours from the service request. They were professional, considerate and clear with communications. I appreciated the technician's respect in his clear explanation of what had caused the heat system to stop working. I felt very comfortable and understood the situation. He fully resolved the issue and my home was warm in a couple of hours. I would like to request MECHANICAL HVAC SERVICES for ongoing maintenance and seasonal tune-ups. Thank you.

Upon receiving my service request, the response was timely and efficient. However, once the part was received and installed in the microwave, and the technician determined the microwave still did not function properly, the delays began. Old Republic took over 6 weeks to determine, once again, whether the microwave qualified for service and replacement. The replacement finally did arrive, but the trim did not fit, so the technician made some modifications to the old trim to make it work.

Rental house with problem of dishwasher draining, set up service order and got quick response, 2 days service people went there and fixed the problem. All processing is smooth and works perfect. Thanks.

We are grateful for the peace of mind, and coverage, Old Republic Home Protection, provides. Needed our pull down kitchen faucet looked at due to a leak every time the nozzle was pulled from its housing. Vlad from North Gate Plumbing came out, did his inspection and all we needed was a new hose. Easy fix and he was on his way. Upon watching Vlad work I could've done this myself but I am not a trained professional. Better to observe and learn than to try and make it worse than it was doing it myself. Vlad from North Gate Plumbing was courteous, respectful and got the job done. Thank you Old Republic Home Protection and North Gate Plumbing, we appreciate you all!

We had 3 separate repair persons to address the issue & all were great. They came within the time designated & were courteous & thorough. The issue was identified & repaired to our satisfaction. I recommend Old Republic & are pleased with their service.

Our Heat Pump stopped working. I contacted Old Republic. They referred me to a local technician who fixed the problem the same day! I couldn't have been more pleased with their handling of the problem.

The electrician was great. However, it is very frustrating to call and get stuck in a loop so you cannot speak with an agent. This is extremely poor customer service and an obvious way to lose customers.

I never get what is expected with this company. This was a home purchase and I was needing to secure the property. Rekeying locks should be done on doors and gates etc… needed to secure property. I get it it’s about money, time etc… but we paid for a service on a recently purchased home for piece of mind and I haven’t felt that yet!!! I would not recommend this company Old Republic to any one needing warranty company.

I had two work orders. The only work orders I've had this plan year. Both technicians appeared to be inexperienced. IKMAR Plumbing, Mario, was extremely professional and friendly. He had to fix the same facet three times before he was able to get it fixed. At one point he told me to push the handle backwards to turn on the hot water and I said absolutely not. Fix it the correct way. Thank goodness I checked it before he left, otherwise it would have been a recall.

Very easy process to use my home warranty. I have had to use my warranty two times since I bought my home in July. Both times the staff are excellent to work with, very friendly, and fast! Highly recommend!

Assigned repair vendors vastly under experienced and actual availability for inspection and subsequent repair is pathetic. Still waiting for a repair. Ridiculous. Vendor way too busy and Old Republic has nothing to say.

Our heater began vibrating the ceiling and making a lot of noise. I used the customer portal from Old Republic's website and requested service. They charged me the $110 service fee and promptly send a contractor who identified and fixed the problem more quickly than I was expecting. This is the fifth time in two years that I've needed to use Old Republic Home Protection and I'm very pleased with the services and professionalism.

We used Old Republic for a toilet issue. I thought it was leaking, but it was just a loose screw. Old Republic was responsive and the contractor that came out was fine.

I have been with Old Republic for almost 2 years now. The first year we had one claim for our septic tank and it was handled well. This 2nd year our main refrigerator (which was a whirlpool 2022 model) went out on 14 Dec 25. We were contacted by the repairmen the same day and told our model could not be repaired. On Monday the 15th old republic notified us that they would need to research this. On 19 Dec I was notified by old republic that a part was ordered and being shipped to the local contractor. On 23 Dec the contractor notified us that the part he received was not what he was needed and was contacting old republic for further instructions. On 26 Dec I was told by the contractor that they should be replacing the unit but to wait to hear from them about replacement.

The claims process is excellent. But sometimes it takes a little while to get to a representative. The contractors has been a mixed bag. I've had some very good ones, but on this last go around, I told the technician to stop working and leave. He didn't know how to put a cook stove together. We had a downdraft cook stove that failed, and Old Republic replaced it. But they sent out a guy who didn't know what he was doing. I called back Old Republic and told them that I had sent him home. In this particular case, I had a guy on site to make the hole bigger for the replacement cook stove, and I said, "Look, he can put it in. Will you pay for that?" They said, "Sure." So, it worked out really good. Old Republic handled it great.

I had an Old Republic home warranty on a condo and I have them now in my new home. Recently, I had an electrical issue. We were getting light shocks on the switches throughout the home. But because the technician was unable to get shocks and duplicate that issue when he came out, it wasn't covered by Old Republic. I was really disappointed to hear that. What I would suggest for improvement is looking at that rule that Old Republic has where issues have to be duplicated. I don't know that that's a fair way of looking at things.

Our real estate agent gifted us our Old Republic Home Protection warranty for the first year of when we purchased a home. We've also had it before. Recently, we needed a service on our heater. It's a brand-new unit which was just installed right before we moved in. The AC worked just fine and the heater was working, but one day, it wasn't heating. We made a claim over the phone and the rep we talked to was great. They were very helpful and quick. Then, the tech came out and he fixed the issue quickly. There was some kind of little fuse that was replaced and we haven't had any issues from there. We even got a follow-up call from Old Republic asking if everything went well. So, it was a great service and we have no complaints. I would highly recommend it. They were efficient and there was no confusion. Any question I had, they answered and everything went extremely well and easy.

Making the initial appointment was easy. The person I spoke to recommended an electrician based on my issue. The electrician let me know the problem was not electrical and to call back to update my claim and get someone out to service the dryer specifically. After maybe 5 phone calls that went round and round without any success in resolving my issue or reaching a human, I began to understand the office might be closed due to the holidays. Finally, after the holidays, I was able to reach someone just for them to tell me my plan doesn’t cover a dryer. The time and headache, not to mention the $100 I spent on this was unnecessary and incredibly frustrating just to have no resolution. I only went on the rep's suggestion and could have saved myself the time and money otherwise.

I have been a loyal Old Republic Home Protection customer since purchasing my home in 2018. For many years, the service was dependable, and the technicians sent to my home were skilled, professional, and thorough. Unfortunately, the quality of service has declined significantly over the past two years. The providers being dispatched now often deliver sub‑par work, and the overall experience no longer reflects the standard I once trusted.

I would recommend Old Republic. I like that when we purchased a policy in August 2024, we just had peace of mind knowing that if something fails, we don't have to worry about a big expense. We don't know what the condition of the appliances and stuff are. It's easy to use and they're quite efficient.

Old Republic is very good about handling claims. You don't feel like you're having to fight to get the warranty company to do their job. Our house is from around 1985 and two things came up. Filing the claims was fairly straightforward. Once, lightning struck our house. We timestamped everything and showed exactly what we did and how things happened, and they approved it very timely. The other time was an AC issue and they fixed it.

We had a simple plumbing issue and filing that claim to Old Republic was simple. I called a number and they took down the information. They were nice and they got to the point, which was good because time is money. Then I got a call from the plumber, and then he showed up and took care of whatever was the problem. He's been great. They keep sending this old bird over. He's around 70 and still plumbing away. He's totally awesome.

The claim was easy to file. I just wasn’t sure if the claim was covered under our plan. It was vague to me. The service provider came out quickly, got the job done, and we were charged just as we were told.

I’ve had Old Republic since I had my home. When I filed a claim, they came right out, fixed it, and it's been working ever since. The customer service was nice and got right on the case. The contractors they sent out were nice too, they did their job and left.

It’s super easy to submit a claim. I just call them or go online, submit the claim, and then I get a call from one of their approved vendors to schedule a time. They would then come out and take care of it. The quality of the contractors so far have been good.

ORHP resolved my issue and the reported HVAC problem was fixed after three weeks. I am generally satisfied with this service call. The following are some observations. (1) They changed the service call portal. In the new homeowners section under starting a claim I did not see an option for an emergency service call. There needs to be one. My repair dealt with my heat in 20 degree temps and it took three weeks to resolve.

The heater repairman arrived in a timely manner, checked several things on my heater, and quickly found the problem. He corrected the problem and explained what had happened and how to fix it if needed on my own in the future. He was very pleasant and did not want to collect the fee at that time.

We've had some stuff go in the house wrong that we've had Old Republic come look out. They were great and it was an easy process. However I think the first person who came out that looked at our AC unit kind of overcharged a little bit. And I had to have someone come out this December and look at it again, because when we turned on the heat, it was kind of going off.

We've had a rash of swimming pool/spa pump issues as well as a furnace not working. This company has been extremely responsive and easy to deal with. We are extremely happy with Old Republic Home Protection. Their staff follows up, the process is quick/easy, and they back up the work with a 30-day guarantee. Well worth the annual fee.

When I purchased the house, I requested a warranty and my real estate agent chose Old Republic. I've had the one service call, for a leak out of the bottom of the washing machine. The tech that came went straight to the washing machine, started analyzing and looking for the problem. He got his tool bag, and went to work. It took him about an hour, but he fixed it, and everything was fine. I like the fact that we didn't have to find somebody else who knew how to fix it.

A pipe under the kitchen broke and there was a leak. I called Old Republic to file a claim and they seem to be very professional. They sent people and they did the home repair in around five to six hours. The problem was underneath the kitchen floor and wasn't on the slab. In order to replace the pipes, they would have to remove all the tiles and break down the slab. But they came with a better idea and that did the job. They didn't have to break any floors and it seems to be working. They did the job very well and I'm very pleased with the service. I will recommend Old Republic.

Filing a claim to Old Republic is really a simple process. I tell them the problem and they get me a claim number and the name of a company that they're gonna send out. And usually, the company that's coming out calls me in 24 hours. Over the years, we've used a lot of different providers. Our issues have mostly been plumbing, heating and air. And every technician that was sent out is wonderful. They've been great, super responsive, very professional and very polite. I don't ever feel uncomfortable around them.

New homeowner here! The first time I utilized ORH for a plumber was great. 5 stars ⭐️ Today, I might be ignorant to the average wait time for an HVAC technician request, but the one I submitted a while ago still has not been addressed. So, I guess my rating will depend on the turnout of my current situation. Fingers crossed 🤞🏼

Smitty's did a great job on our water heater and dripping shower. Turns out there was nothing wrong with heater. Smitty was very professional and personable. Would recommend them highly to anyone who needs such plumbing services.

Old Republic sent an experienced, licensed appliance repair company to fix my refrigerator... They were able to diagnose the issue, and order the parts & complete the repair, all within 5 days, and during the Holiday week! Great work!

I was called and told to expect a $200 refund but never received it. I have called about this multiple times and have been completely stonewalled. Poor business practices at work here. Each time I call, I have to wait on the phone 45 minutes before they answer.. Then they say how do we spell your name and what is your address again. They also didn’t fix the breaker from continuing to shut off. The repair person said we need a new breaker box.

My complaint is basically with Appliance repairs. Some of our preferred contractors no longer like working with Old Republic. The one vendor I do get (Dunn HVAC and Appliance) takes at least a week to even call and schedule and they aren't reliable with regard to appts. I then am referred out of Network so I can find my own vendor, kind of eliminating the convenience of having a home warranty company. Just wanted you to be aware.

Ceiling fans stopped working. Electrician diagnosed that motors were frozen and fans needed to be replaced. Insurance would only cover $150 for the cost of fan. Replacement cost for this fan was $500 - $600. $150 didn't cover the cost of a basic fan. A platinum plan should cover replacement cost. Tried to call customer service prior to submitting work order to see what was covered, waited 43 min on hold, no answer.

Every time i have a problem they jump on it fast. Have never had any problems getting things fixed. I have found doing it online works best for me. The workers they send are always polite and helpful. Most of them go out of their way to help you understand what is happening with what you have going on.

They took my deposit, waited 5 months for a check for the first service request I made. The next time I had a service request, it was hard to get a service provider. I finally got one who didn't do the job and since I had waited 5 months for the other service request I wasn't too worried that he was taking long. When I reached out to the service provider after a month he told me the insurance decided to close the case since it was over 30 days.

Old Republic has responded and been helpful in all aspects of their guarantee. The subcontractors are gouging them, though. They sent a plumber that charged them 900.00 for a 200.00 dollar job recently to my residence. They said this copper drain arm was not covered by the warranty. Replaced it with a PVC union 9” or so. They were at my house a total of 45 minutes. 900.00 in 45 minutes, and saw one 3” square hole around the drain and replaced a 20.00 part? My part out of pocket was 500.00 total. Thanks.

I got Old Republic from the previous owner of the house and when I had to use the service, submitting the claim was good. I've only had the locksmith come out, and it was nice that I was able to book it online. But it seems like anything I've ever booked with a home warranty is either not covered or I could have used the $100 to book the service myself. The warranties are structured in such a way that they never pay for anything that breaks. There's a lot of fine print with these types of warranties and people should read them.