Old Republic Home Warranty Reviews

They do not get back to you. I have been waiting 2 weeks for someone to call me back.

Never ever choose Old Republic for warranty as they are very shady company. They hide many items in fine print, it is a battle to get same or comparable equipment, they refuse to answer calls if you have issues once a service order has issue. I was placed on hold multiple times over 4 hours and still have never spoke to anyone. Also they seem to use the most in experienced contractors for the work as my new hvac system still don’t work correctly, contractor did not know how to work thermostat or even install it, failed to provide additional Freon that it needed and so much more. Again, system still does not work correctly after 30 days and no communication from republic. If you want added frustration in your life pick them!

I won't renew my policy with Old Republic and I wish the Realtor would not have chosen them. I've called repeatedly, gone to the homeowner central and sent messages to have someone contact me because they couldn't find someone to fix our dryer. The company that they tried sending out twice kept saying they didn't have anyone that could do the repair.

We contact Old Republic by phone when we need them and it’s neither difficult nor easy. From one of the first few times we called, we got someone very helpful. But the last time I called, the rep was short and to the point. And when I tried to submit a payment through the online service, it was a problem.

I liked the contractor that Old Republic sent out for my plumbing issue. The first time that they came out, they cleaned it. Then this time, there was a leak in the other bathroom. You have to give your report over the phone, then they scheduled it as a slab leak, but it wasn't a slab leak. When I got the bill from the warranty company, I said, “It wasn't a slab leak. It was a drip out of the faucet that was just dripping.” That was one thing that was bothering me. But I sent them the payment. It's crazy that you have a warranty and you pay the person when they come, and then you have to pay for your warranty. I've not had a home warranty before. I guess that's the process. But overall, my services were handled, and the people got it fixed. So, it's a plus.

We normally set up our requests by phone and speaking with the rep has been good. It’s just that I was on the phone for 45 minutes before I could talk to someone. It's an automated system and you have to wait until somebody can pick up the phone. But when I was able to talk to somebody, they were nice and helpful. I tried to use the online service one time, but it wasn't working. So I called. If you do, an automated system submits it for you and you don't have to talk to anybody. But there was one time I needed to talk to somebody about an issue we were having and it took a long time. But other than that, it was quick.

We're a property management company and the owner of one of the houses we manage purchased an Old Republic home warranty through her agent when she purchased her rental property. When we contacted Old Republic, they responded and the issue was resolved in less than two weeks, which in today's world is pretty quick. The experience was seamless and wonderful. The website was great and the people who helped me on the phone when we were investigating the issue with the air conditioner were also great. Their contractors were tremendous as well. They let us know what was wrong, they kept communicating with us throughout the process, and they installed the air conditioner very quickly. If anyone if thinking about signing up with Old Republic, I would tell them that if they don't do it, it'd be the worst decision they made in their financial life. Old Republic needs to raise their CEO's pay.

Horrible company!! We had our refrigerator making noises, tech came out said everything was fine. We also had a heater fan replaced under warranty and were told by OR to have it replaced and submit labor cost. We have no response for months. Our refrigerator went out, no response. When called and told of issues they put you on hold. You can sit on hold for hours and they will not answer.

I'm on my third year with Old Republic Home Warranty. Submitting claims has been fine. They're quick on getting things turned around and done. I refer other people to them.

Avoid Old Republic if you want your AC to be repaired promptly. We were without AC for multiple days and it went out AGAIN after they already came 2 times in the last week. Every time you call you end up on hold for 30+ minutes just to be told they have no clue when their contractor will come out. People on the phone don’t seem to care that your home is 85 degrees after MULTIPLE repairs. Absolutely zero sense of urgency or care. I called and they said they were closing soon, so they hung up on me and left us without AC for ANOTHER night after they promised me that I would get a call from a manager that same day. Never got the call… I feel like I got scammed. I am absolutely dreading the thought of our AC going out again and am almost at my breaking point to pay a 24/7 repair company out of pocket who can come same-day, even though Old Republic already got my money. DO NOT RECOMMEND.

I have had other home warranty companies in the past. I had one that is advertised a lot of TV. They were so bad I had to complain to the state insurance regulators about their poor customer service. I now have Old Republic Home warranty for over two years, and I am so happy with them. I can message them on their Homeowner central Website, and they always respond with a friendly call.

I contacted Old Republic about an air conditioning unit. They sent out a company Air Max Heating and Cooling to repair my unit. Needless to say the company came out. The next day my unit still wasn't working. I contacted the company Air Max Heating to let them know my unit wasn't working. They informed me that they are too busy to return and fix the unit. Old Republic will not answer the phone and I have tried to contact them several times.

Overall, our experience with Old Republic has been very positive and straightforward. The user interface on the website was fairly decent. And just coordinating with local vendors was straightforward and timely. When I submitted a claim, I went online and went through the selection process for a type of claim I was trying to make. Then, after submitting the claim, I was reached out to, via email, by the local vendor that coordinates with them to take care of our issue. My experience with the vendor was very positive. However, the navigation to select the specific claim I was trying to make, trying to figure out exactly what category it fell into, was muddled. I hope there will be a couple more categories to pin down the exact issue I was trying to fix. We had an issue with our AC unit, and I was trying to figure out which camp that fell into to file an additional claim. But they are worth the time to put into, if you have a claim.

I bought my house about six months ago, and Old Republic came in the deal with my house. I've had to use it one time which I did on the phone. It was was an AI response. I had to press a bunch of numbers, and it lead me to the right department of Old Republic ‘cause they have different lines for different claims. The hardest part of the process was finding the right number, but overall the claims process was easy. The claim was for my AC unit that was acting up, and I had an AC guy come out. He was a good dude. I liked it when he was there. But there were two times he told me he was gonna show up, and he didn't. I gave him the benefit of the doubt that he had stuff ran over and ran out of time. We had to reschedule a couple of times, and it was a little frustrating at the time, but it worked out.

We've been protected for five months by Old Republic Home Warranty which is what our realtor gave us. However, Old Republic should have more local repair people. We're in a small town, and someone had to come three and a half hours to fix our garage door. He ended up replacing the garage door opener. It's functioning.

Our air conditioning was broken from Sunday evening until Thursday evening at 8:00 PM. It required a visit from THREE different vendors before the last gentleman discovered & repaired the problem. Each person we dealt with was very courteous and very professional, but we had to call multiple times and each time there was a ONE HOUR WAIT ON HOLD to speak to an agent. The first & second vendors were unable to resolve the problem. I wish we could have just called our own HVAC person Sunday evening and gotten the AC fixed at the first of the week. We were expecting out-of-town company at 9:00 Thursday night, so not getting the AC running until 8:00 that night was VERY stressful!! Waiting for Old Republic’s vendors to fix the issue with our AC was not at all satisfactory.

I was told that when my policy renewed I could add-on heating and cooling, and I ended up needing to go out of town, so I was approximately 3 or 4 days after my policy had renewed, I called them and asked them Could I still add it and was transferred twice? And everyone kept telling me, no, there was no way I would be able to still add it. And then they told me, yes, you can add it, but you won't be able to use it until next year. I've been with this company for 4 years and being a loyal customer means nothing. I feel like I should have still been able to add this service. Looking for another company.

Old Republic has always been there for me, and I have recommended them. I've been in this house for at least 20 years and I've been using them for that period of time. However, I don't like that they won't let the plumber use the same stuff that I have. I have Delta faucets but they put in a cheap one and that thing is crappy. I'm pretty mad about my faucets. Also, the technicians are shabby. Some of them don't even act like they know what they're doing. But they read directions and do the job the way they're supposed to be doing it.

I use Old Republic in all my houses. They're quick and they get the job done. Recently, a part of the drum in my washing machine went bad. I filed a claim and it's been functioning excellently since the repair. Old Republic is a great company. I've been using them for years and I always pass their name on.

I bought a condo and there were all kinds of issues with the electrical outlets and plumbing. Old Republic’s techs came and in every case, they ruled out that they can’t do it and it’s not covered. And yet, they sent me a $100 bill, which is the deductible, for every time the tech showed up. I refused to pay that. This last time, the freezer broke down and I called Old Republic again. They sent someone who repaired it but I haven't heard anything from them. I'm hoping that they will pay him. The guy checked the plumbing behind the refrigerator because the ice maker wasn't connected and did something with the water and dryer. And I paid him myself the first time he came. So, I'm not holding my breath this time around. I got an email from Old Republic asking for $100. They’re very fast at doing that. I sent an appeal and told them that I would pay the $100 gladly, but the techs didn’t do anything. If an electrical outlet doesn't work, that's on them.

When we got the house, Old Republic was included in our warranty. We had to submit just one claim, and it went totally fine. We did it over the phone. Customer service was good. We had no complaints. The technician that came out was great. He communicated super well, was there on time, and fixed the problem fairly quickly.

I bought a house, and the house had Old Republic with it. Then I let it go. I changed to a different company. But I didn't like that company, so I came back. However, it's a little bit more than I was paying when I quit them. And the service charge was originally $75. And you pay them the $75 when they come. Now, it's more expensive, and you have to do it online. I think it’s 130. It's a big difference with money, and you have to pay over the phone. So that I don’t like. But so far, my experience has been good. With the last call that I just made, the rep was really nice and helpful.

Submitting a claim with Old Republic has been easy. It's easy to open a report. And they usually get service the next day. I'm happy with Old Republic. The rep I worked with was a very nice person. However, I was trying to update my credit card ‘cause I got a new one, and I struggled a little bit trying to update my credit card. But it's been a very good experience. I'm happy that I have home insurance.

I was introduced to Old Republic when I bought my house in 2004 and when I first started, I was paying $75 and I pay $110 now. Everything is going. If you want the service, you gotta pay what you gotta pay. The only thing is, I have been calling customer service to get in my request, and they sent me all the way around the board, and then sent it back to where I started from. But the quality of the people has been good. Old Republic sends reliable people out to do the work, and I don't have any problems with that. There was only one incident when I was very unsatisfied but Old Republic rectified the incident, and everything has been straightened out. If you want your work done right, as long as you keep your bill up, your work is gonna get done right.

We tried to use Old Republic Home to get our HVAC addressed, but that didn't work out well for us. We had just bought our home, and the AC wasn't functioning and needed quite a bit of servicing so we can operate it properly. Something wasn't covered, and we had to pay out of pocket. This is our first time purchasing a home and first time dealing with home warranty. We have not had a good experience so far.

I've been with Old Republic Home Warranty for six months. It came with my house purchase. I submitted a claim online and it was easy. The tech was prepared and capable. He immediately fixed the issue. It has been working well.

I like knowing that if something broke, Old Republic would come and look at it. It was easy to submit a claim, and then they gave me the name of the contractor, the address, and the phone number, and that they would be in contact with me as to when they were coming. I sent in a claim for the pump on our hot tub. We were pushing the button, but it wouldn't come on. It would take four tries for it to come on. When the tech came out, he pressed the button, and it popped right back on. He kept the claim open for 30 days, which was nice, in case we had any other issues. But we just let it go, and we hit it a couple of times until it comes on.

I called for service on my water heater, it needed a pilot assembly and it’s been two weeks and I haven’t received any service. Do not recommend.

When we bought a house, the people that we bought it from gave us the policy with Old Republic as the part of the purchase. I've used them once and they turned out to be the real people. We were happy. They came through and sent the people right on time. The job was done. They could do better communication though. I was just told someone local would reach out to me to see how they could fix the issue. I wasn't sure who was gonna call and had to wait for a couple of days in a limbo. My refrigerator stopped working, and a refrigerator not working in the summer could be a real problem. If the company they use could start responding to people right away, that would be awesome.

My agent recommended Old Republic Home Protection during my home purchase, and the buyer paid for the home warranty as part of our home negotiation. The $100 service fee just for someone to come out and diagnose the issue, and then potentially having to come back if there’s more intensive work needed, turned me away from calling through my package to get things fixed at the house. Just because I know I could get things fixed for cheaper with a local repairman. But I had one of the preseason tune-ups for my AC that was included in my package, and the techs came out. It was easy and efficient to deal with. I would recommend the service if friends or family are looking for something similar.

I have six policies with Old Republic for different properties. It's been five plus more years, and I'm thankful. When I let them know of a problem, they send their contract person in a day. For some houses, I get three problems a year. For some of them, I get more. I haven't had any problems with the different service people for different areas so far. Old Republic is good and I have recommended them to different people.

I did an online claim with Old Republic and the experience was simple. The fan motor on my heat pump went out and their contractor was able to get that taken care of in a timely manner. Old Republic is a good service. Everything works as expected. They are overpriced though.

Having Old Republic Home Protection has been good. I've been with them for seven months. My recent claim was for a water heater. I reached out to them by phone. They replaced the water heater and did a good job.

Old Republic Home Protection fixes what I need when I need it. It's been about four months since I signed up and submitting service requests has been very easy online. The website is very user-friendly. Recently, my air condition went out and it turned out to just be water in the pan, but the service people cleaned all that out and fixed it right up the next day. I'd tell people to get Old Republic.

Old Republic's service is great and we don't have anything to complain about. We submitted a claim on the phone with somebody once. We had troubles with a third party user trying to get them to come out, but nothing on Old Republic's behalf. Their contractor was good. They fixed the issue with the AC unit right away. It was something with low voltage wiring going to the unit that wasn't right, so it wasn't working. We got in contact with Old Republic and got it worked out. We got the house three months ago and Old Republic has been awesome. I'd advise people to go with them.

GQ Appliance Repair was FANTASTIC! ... On time, efficient and had our dishwasher going in no time. Highly recommend them! One of the best repair companies we've ever had through Old Republic over the years.

We had a problem with plumbing and we called Old Republic to get someone out. They sent us a company, TNN Plumbing, and I had to have them come out five times. The problem I originally called for was that I wasn't getting enough water pressure. After the fifth time, they fixed the water pressure problem, but they broke something else in the wall in the process. So, I had to call another plumbing company and pay out of my own pocket for them to fix the problem. I was ready to call Old Republic and tell them that if they continue to send out TNN Plumbing every time I need a plumber, we’re quitting Old Republic. But my wife talked me out of it and I agreed. But if I ever need a plumber again and I have to call Old Republic to get one, the first thing I'm going to ask them is if they are going to send me TNN. I’d tell them to forget it.

The people selling my house included a home warranty as part of the sale, which is how I started doing business with Old Republic. I used them for a leaking faucet and filed a claim through their website. They followed up, scheduled an appointment, and sent someone out within a couple of days. Working with Old Republic was straightforward. It was a simple fix I needed and it was fine.

I would recommend Old Republic Home Protection. I've had a few odds and ends, very few calls, but I'm paying 50-some dollars a month. They lived up to the contractual obligations. So, they did what they were supposed to do. They sent some guy out, he fixed our washing machine, and it's fine.

Don't waste your money. This home warranty company is just like every other home warranty company. They will find any reason not to cover the major appliances that go out. I had a twenty year old water heater that went out and they would not cover it. The plumber said there was oil in the gas line which caused the water heater to go out. He determined this without even taking the control unit off the water heater. All he did was pull the gas line off where it connects to the shutoff valve. Worthless.

The process regarding replacing my refrigerator was too lengthy. OHRP should have made every attempt to speed up the process to not severely inconvenience the customer. OHRP should have known that the replacement refrigerator was on backorder when the order was placed instead of leaving the customer waiting. When the replacement option was approved, OHRP should have also informed the customer that they have the option for purchase a refrigerator and receive a reimbursement. OHRP failed to informed the customer of the reimbursement option until after the 10 day timeframe for replacement had elapsed. The communication failure caused for the customer to be without a refrigerator for longer than needed. The total timeframe the customer was without a refrigerator was over 30 days.

When we bought a house, the Realtor got a home warranty through Old Republic Home Protection. However, it was very difficult to communicate with them. Their website has a way to request that they arrange for service, but it didn't work and the phone call left me on hold for an hour. But it all worked out and they did a great job.

Old Republic is on my second home I share with my daughter. I purchased the home last year, and the warranty was included for the first year with the purchase of the home. We noticed it was leaking under the bathroom sink and there was only one bathroom, so we called Old Republic. They hooked us up with a plumber who came out and did something under the sink. We tested it and it wasn’t leaking, and he left. A week or two later, we realized it was leaking again, so we called them back. Over 30 days, they came three times and it was $100 a visit. So, we spent $400.

There was a flyer for Old Republic at the title company where I was closing and they suggested them. They thought highly of Old Republic and were explaining that I could get a home warranty deed. Debbie was my sales rep and I thought very highly of her when I was speaking with her. The repair guys have come out the next day or followed up the next day, and set an appointment with me. Old Republic is very good. I've been happy with the companies they've sent out. I'm an individual living by myself and just knowing that I pay $100 whenever I need it is great.

My AC coil located in the attic of my 2nd floor started leaking and the AC stopped cooling. ORHP blamed a lil dog hair on the condensor coil (locates on the ground) for causing the evaporator coil to leak and declined my claim. Looks like a scam.

The seller had purchased the policy from Old Republic when we bought the house three years ago and we just continued it. Working with them has been wonderful. They’re very quick. The tech was just here a couple of weeks ago for my washer. He treated our home great. I submitted the request online, and the turnaround time was less than 24 hours. People should go ahead and get the policy.

The first two experiences with Old Republic Home Protection were great. The microwave wasn't working. Same day, they got somebody out here, fixed it. I was thrilled. The second issue was the garage door opener. It didn't work. That took two weeks of dealing with Old Republic and the company they chose. That got done. I'm happy about that.

DO NOT GO WITH THIS COMPANY! Worst home warranty experience we’ve ever had. They don’t cover hardly ANYTHING! We paid the $100 deductible both times they sent someone out. The first time for an Air Conditioner repair. Old Republic gave us a quote of over $8k and they only wanted to cover $2k of it and the rest was on us. The final time we just had them come out was for electrical issues and breakers blowing constantly. They sent an electrician who said he was going to recommend upgrading the 40 year old breaker box and breakers. Of course they declined it and won’t pay a dime towards repairs/replacement. Even though we paid our $100 deductible. This company is terrible and should be avoided at all costs.

We bought a house that has Old Republic Home on. Three weeks ago, I did a claim for the attic fan on the homeowners’ portal. It was easy considering I'm 60-plus. Everything went very smoothly and well. Old Republic's probably one of the best home warranty companies I've ever dealt with. I'd recommend them.

Old Republic Home Protection has always sent out contractors and fix the issues. It's adequate. I usually submit claims through the automated system, unless the automated system doesn't understand me, then it transfers to a regular person. Old Republic would say they will send someone. Sometimes when I've had a good experience with an old contractor, I requested the same one, but it seems they never have the same one. I had a big plumbing issue. I had a leak. I requested the same person because I've had a good experience with them, and they weren't listed on there anymore. So, I had to get a different one. If Old Republic has someone that I've used in the past, I would like to stick to him.

The service provider was excellent. The only thing is I wish they had not required is that we wait for 7 days for them to come since our wash was stuck in the washing machine (actually in there 10 days due to having to wait a few days for business hours when we could reach the service provider). I imagine you, Old Republic, could not find a company to help us in our area. So I don't find fault with you. I am totally happy with Old Republic. I tell folks about you all the time! You are the first warranty company we have dealt with who ALWAYS honors your contract with us!!!!

We just purchased a house and the coverage with Old Republic came with it. We’ve had the warranty for about one month and so far, the experience has been good and responsive. Since we first moved in, we’ve used the service for a lock change and to have the AC assessed. When I submitted the repair ticket, I went online. I’m computer savvy and use computers all day, so I was fine with it. The login area was a little confusing because it seemed like the website was trying to do too much and was targeted not only to homeowners but also to real estate agents. I didn’t know if I was logged in or not, but other than that, it was quite easy to submit a request. My husband was there for the key service, and he said the contractor was extremely helpful and great. I was there for the AC contractors, and they truly did a full assessment of the AC unit. Old Republic was easy to deal with and to use.

I was buying a single-family home for the first time in my life, and I wanted to have additional warranty over my insurance. At the time of the home purchase, I enrolled in Old Republic. However, it's been quite a tumultuous nightmare with them. Until I figured out how to request for a service online, the hold times are an average 45 minutes to an hour. It's impossible to ever get a person to talk to, and that's where the nightmare starts.

I have had an ORHP policy for over a year now and have made no claims. A few days ago my tankless water heater went out. One part (which the repair Co isn't even sure will fix it) is on back order for at least one month and ORHP is wanting me to either wait at least one month without hot water or take a cash payment that would not cover a new unit much less the labor to have it installed. How has this company stayed in business with these practices?

Plumber came due to smell of gas … He helped. Was awesome!!! But our dishwasher is not working … Old rep suppose to call us to send out appliance person. Has not ….Waiting for old rep to call us back.

Our washing machine malfunctioned causing a major water leak and damage to our house. I filed a claim on 25 April 2026 and a repair man arrived on 28 April and made the necessary repairs. Good service and communications.

Had to get something in the garage and had water on the floor. Followed to its source and it was the hot water heater. Checked it out to be sure and called Old Republic and their response was fast. A couple of hours later I received a call that someone was on the way. He came and looked and determined. I think he called Old Republic and got the ok. He called me back and said in the morning he will be there to replace. He did a fantastic job and the next morning I had water!!! Yahoo!! Thank you Old Republic..

My washing machine went out on me, the first service caller was absolutely terrible. I called Old Republic and they sent someone else who was very professional and knew what was wrong immediately. Old Republic took care of it right away and I got a new washer. Very happy except for the first service call. The guy had an attitude before he even walked in the door, very rude.

We have had great experience with the Old Republic Company. The Vendors have completed each job in a very professional manner. We would highly recommend Old Republic and the vendors that have been assigned to complete the work requested. Best Regards, Ted and Rae **

Very disappointed at the service received. We've paid for this protection for 3 years now and have hardly used it. We submitted our request (4/22) that our garbage disposal stopped working and was leaking. We received an email same day saying that OKC DRAINWORKS was assigned. We received a call from them the same day and they said the owner, Jason, was going to come out the next morning (4/23) between 9 and 12 so we rearranged our day to be home. At 3:06 pm, my husband texted them (because they had previously used text) to say no one has shown, and asked if someone could come out the next morning (4/24) because he had to take me to an MRI at 5:30 pm. No response. He tried calling as well, left a voicemail. He then tried calling the next morning (4/25), but no one ever answered or got back to us.

When I purchased my home in Nevada, Old Republic came up and was reasonable for what I needed. I signed up and it's been easy with them. They've sent out reputable companies to perform any fixes that I've needed. They will reach out to the company and have the company contact me directly so that we can schedule a specific time that works for me. They've been the middle person that find who I need for what I'm asking for and then get us in direct contact with each other. It's fairly reasonable as well, cost-wise. It probably comes out to a little over $100 a month and for home repairs, you can't beat that. Their online system is also easy to use. I don't have to jump through hoops of trying to get a person to talk to when I need to request a service call. It's been, so far, a really positive experience, overall.

Old Republic is good, they are always friendly on the phone and dispatch quickly. However, I’ve had numerous issues with their service providers. They’ve not shown up, ignored the requests on multiple occasions, and even not fixed the issue and a second provider had to come out. My last experience required a plumber to fix a leaky pipe, which required my water to be shut off for three days while I waited for the plumber. I never heard from that plumber.

Company is the best warranty company around! The repair people they send are excellent, diligent and dependable. Company has great follow up as well to make sure the repair was completed. I also like how they don’t charge the fee until the repair is done a few days later to reinsure everything was completed to satisfaction.

My garage door malfunctioned to the point I could not open the garage door. Both of my cars were stuck inside. I called Old Republic in the morning and explained ed the critical nature of my service request. The person on the phone was very professional and assured me they will process this as an emergency repair. I immediately received the information on the company authorized to perform the repair. I was in contact with Always Open and Close Garage Doors at 8:00 am and they were out to repair the garage at 1:00 pm. Both Old Republic and Always Open and Close Garage Repairs were outstanding. Very pleased with the overall service and process. Thank you!

The service provider was great. Old Republic has been horrible…We can not get a hold of anyone regarding our claim, we are still waiting, the service provider has noted answering your question several times.

Alex, the service technician was very nice, professional and was able to fix the dryer (when the door was opened the dryer did not stop tumbling) and washer (was not draining the water during the cycle.) Everything is working now.

Terrible technician! Our built in wine cooler stopped working. OR assigned a tech to come out to repair it. He said, “oh, I can’t pull it out and left." Didn’t even attempt to look at it. OR still charged us the $100 svs fee. Called my son. He came over, easily pulled it out and the GFI had flipped off. That’s all there was to it. We do NOT recommend Old Republic warranty.

I cannot say enough good things about Old Republic Home Protection! I work in real estate and I have several investment properties and I have worked with a LOT of Warranty companies over the past 20+ years. Most of them have been an absolute nightmare to work with and a complete disappointment and waste of money UNTIL I found Old Republic!!! WHAT A BREATH OF FRESH AIR! I have had to make several claims and this is the first time in all my years of experience that a warranty company actually does what they say they will do… They cover the products they warranty! No games, no gimmicks, no bait and switch!

I have Old Republic since '22. At the start, it was extremely good. Whenever I would submit a request, I would get a text message or a call asking if a contractor has contacted me or not. Then I would get another text message if a technician has come out or not. Old Republic was following up. But since '25, whenever I submit a request, I have to call a number of times. There is a gap between Old Republic and the contractor. I trust Old Republic but not the contractor. They cause some delay which has happened lot of times, consistently. This happened with my exhaust fan, my HVAC, my stove, and a number of other items. It's a pain. I had been telling this on each and every reminder call to Old Republic's customer service department that their contractors are not taking us seriously.

Old Republic sent somebody to fix the washer, and they were able to get it fixed in a timely manner. Customer service is pretty much direct to the point. They ask me exactly what's going on and once they get that done, they find me somebody who could repair whatever I needed repaired and it's usually right away. I get the email in just a few minutes, and I know exactly who's coming out through the call. If that person can't come out for some reason in a timely manner, then I could give them a call and they just get somebody else for me. Mostly, it's just a phone call, and it makes it so much easier with the automated service. Old Republic has done everything I've asked them to do. They even replaced my heater when it could not be fixed.

I submit my service requests to Old Republic by phone. The representatives are fine. We used to not have any problem getting through and getting things covered, but just recently, we had to put in some repairs, and I feel like it's been way more difficult to get through to somebody. Even the service providers have said that they used to not have any problem getting Old Republic to cover things, but recently, something's changed, and that they are constantly getting denied.

Been two weeks going back and forth with horrible, unprofessional contractors that don't know how to fix AC units. Old Republic Home Protection keeps going round and round with no solutions other than waiting for another contractor, waiting for this, waiting for that, waiting for the determination of coverage, etc. No status on when it will get fixed, no ETA, temps are rising in my house, almost becoming unlivable in AZ. Our last HVAC contractor said our unit isn't really fixable, and if he tried to fix it instead of replacing it, we would be back to square one with ORHP, who is doing their best to avoid replacing it but keeps fixing it with cheap, low-quality parts. I am paying for the Deluxe package, which includes this. Based on all the complaints I see regarding this company, I am really considering a class action lawsuit.

I’ve had two claims with Old Republic. The first one, my dryer went out. I called them, but they didn't have anybody in this area that could work on my dryer. So, I waited and waited. I ended up going to an outside source to get my dryer fixed. My second claim, plumbing claim, and they were out here the same day and did a wonderful job.

Our very first policy was “given” to us when we purchased our home here in Savannah. Old Republic Home Protection was purchased by “the realtor” the first year we had it then we took a break, but we had the opportunity to re-sign up this past year. We were pleased with the service before and we signed up for the middle package, the deluxe. I don't have much experience with other home warranties, but everything has seemed to be reasonable. It takes steps to get the process going, but that's the same for many of the same home warranties, that people have to meet and then they have to get a quote. That's normal.

In the past year since we contacted Republic to service an issue with our HVAC which we suspected was a leak. Republic has been out 6 times for which we were charged each time with no solution. Twice freon was added as a temporary fix? Now after having no AC for 10 days, again, we are finally being told we need to replace the interior unit in the attic space as well as the unit outside! Of course my wife is pregnant, I have an 18 month old, we both work remote so this has been brutal. But the inconvenience is just another one of the 6 times. Have to wonder if it had been addressed the first, second, third or fourth time if the entire system would have to be replaced. No word on when “parts will arrive” nor when it can be scheduled for installation. I’m sure that anyone answering my calls after I’ve waited for 30 to 120 minutes, or the management or the owners, would feel the same way I do were they in my shoes.

I’ve had to use them a couple of times and EVERY SINGLE PHONE CALL is a minimum of a 50 minute wait for ‘the next available agent’. It’s the absolute worst customer service I’ve ever experienced. I put a picture that shows an hour wait and it still hasn’t been answered yet. I’m still on hold. Seriously.

Before you shop here know this: I have the platinum protection plan. Once they charged me for a phone number for a garage door repair (that they didn't cover!). charged me $110 to say ‘use these guys’ then ‘oh by the way were not paying for them’... $110 for a phone number!!! Wished they’d just said we don't cover that and that i could look around for someone local to repair it.

They have a good offer and it was pretty easy to sign up with Old Republic. Their reps were excellent as well.

Customer service is ridiculously hard to get a hold of. You will be placed on hold multiple times during a single call. I had plumbing issues in the beginning of February and could not get a hold of anyone, so I handled the problem myself. Soon after, I had a septic issue—same situation, could not get a hold of anyone—so again I took care of it on my own. In March, I called to cancel my service. I was told to look on the website to cancel or send an email. There was no link to cancel on the website, so I sent an email to orh.com as instructed.

My home sold 45 days before the expiration of the contract. I requested cancel on the date of sale and expected a marginal refund. The warranty was paid in full before the requested cancel date. There is a clause in the last paragraph of contract allowing them to charge "certain fees" to include monies incurred for warranty services or Net Service Costs. Plus they charge $50 to cancel.

So for the most part everything is fine. I call, you send someone out. It's great. However this year you've gotten "penny pinchy". For example, even though it clearly states in my contract on page 9 that because I am a platinum plan holder, etc,...etc... you will cover my self contained ice machine. Yet when I called for the service order, I was told no, that is an upgrade. Then you need to change the wording on the contract, because that is not what it says.

I like what Old Republic stands for. I like how they handle my claims and how they do it expediently. I usually do my claims on my cellphone. The contractors do great service. My most recent claim was just last week where they fixed my toilet in my bathroom. I’d tell others to get Old Republic.

We were concerned about our somewhat old gas heater, which was making odd noises. l also I thought I detected a leak. I was reassured by the friendly and efficient service and advice on what to do next. Fortunately didn't need a new heater, which just needed to be flushed.

My fridge stopped working on a weekend, after a service request it was fixed the next Thursday, I had to throw out some spoiled food and they don’t reimburse for that. I had the platinum tier from when I purchased the home a month earlier, it costs ~$900 annually. The service fee was $100 dollars, they repaired the compressor and handled the total of repairs including labor which was ~$950. It wasn’t as fast of a service as I would have liked, even if it happened on a weekend, but they did end up repairing the fridge. I was living with no fridge/freezer for 5 or 6 days and that was pretty inconvenient. I don’t know if I would recommend this plan to someone who didn’t get it included with the purchase of a home, but it does get the job done as far as coverage I suppose.

Called to submit a work order. On hold for 15 minutes before getting to a human. Placed order, and then received an email stating that I was to call and find a technician to repair my appliance. It was very inconvenient since the home warranty plan was expensive. I finally found someone and had to wait a week to get on their schedule. Meanwhile, before the technician came out to review my issue, Old Republic Home Protection charged my card the $100.00 deductible. I called to complain no one has come out yet, why are you charging my card. They stated it was their policy. I said this is fraud, I've done all the legwork, and you are charging me. When I stated this is fraud, I was told I would be transferred to the person who handles this sort of issue. I was on hold for 30 minutes. I think at this point I should be paid. Still waiting to resolve. Very poor service!!

They used technicians that didn’t notify us that we had major problems and just patched the jobs for years.

Took almost a month to fix a microwave. First contractor sent over didn't know what he was doing. Said it was the mother board. Took almost 3 hours to swap out. Still didn't work. I had to call you guys 2 times sitting on hold for 15-20 minutes each time to get through because throughout the process the status of the job said "complete" and "contractor paid" when it wasn't. After all this you finally got a GE certified tech to come over and it ended up being a bad wire to the microwave door. Fixed it in 30 minutes. He should have been the first contractor used. All that to say I won't be renewing my plan with you guys. A simple job like this shouldn't be this frustrating to get repaired.

When I had an issue getting in touch with the original contractor, ORHP assigned someone new right away! The 2nd contractor was wonderful. He was on time, professional and repaired my furnace quickly.

Something was wrong with our microwave. It wasn't turning on. I submitted a claim with Old Republic, and it was easy. The techs came out, and they were able to fix it the same day. Old Republic was on it, ‘cause they gave us somebody right away, and they came out within the week. It was a good experience.

A month has gone by and the issue is not resolved yet. I have to work too hard to keep the work order open so we keep making progress. And I have paid for things because you told me to, but no indicator I am getting paid back.

I needed a thermostat repair and called Old Republic warranty and they sent out an AC repairman. When he arrived, he stated that the alarm company had touched the thermostat while installing alarm system the day before, and that there was missing parts and "Hot" wires hanging out! The AC repairman then returned with a $400 thermostat to replace the missing parts one. I told the AC man "NO." I wasn't going to spend $400 for thermostat and he left.

Booking the plumber was easy. The rest was not great and poor quality. The plumber showed up an hour after the three hour window they assigned to me. They tried to snake the clog in my sink for a few minutes but that was unsuccessful. They said they would try going from the upstairs sink. The banged their ladder on my walls on the way up the stairs and didn’t apologize or acknowledge it. They weren’t successful getting the drain cleared with that method.

I am very happy with the service I received from Old Republic. There was an issue with my air conditioning unit that required the entire unit to be replaced. I was initially caught off guard by the price, but Old Republic worked closely with the installer, and an agreement was reached. The unit was replaced at an affordable price, and the process went smoothly. I want to give a special thanks to the supervisor, Faith. She listened to my concerns, made all the necessary arrangements, and followed up diligently. She was professional, responsive, and proactive—unlike two other supervisors who did not return my calls or attempt to resolve the issue. I am very impressed with Faith’s service and the way Old Republic handled this situation. Highly recommend!

Old Republic's reps are friendly people. However, sometimes, it's hard to get a hold of them on the phone to make an appointment with somebody. The past few times, we called them within their business hours, and it was hard to get a person on the phone. My mother once tried for three hours to get somebody to answer their phone. They called back by the end of the day, but if it were an actual emergency, like flooding or something like that, that would have probably been a disadvantage on our end. But other than that, when the people actually get here, they get here pretty promptly. They do a good job. The companies that they send out are positive-type people. Also, considering what the people do, like a refrigerator compressor, probably would have cost us close to $800 or $900 at least. To pay the $100 a month to have peace of mind is fair.

It was difficult to get my order put in online. I finally called and fought through an automated system which didn’t capture the issue accurately. The contractors I worked with were great but because the issue wasn’t captured correctly through the system, One Republic sent the wrong type of contractor out. When that contractor referred to the proper contractor, they found the issue was with the regulator on the gas line to the stove. The contractor explained it’s actually required to have this regulator to control the gas flow, but I didn’t have one.

Customer service was horrible. On multiple occasions I was told I would be called back by Old republic to give me updates on an issue and it never happened. They were very secretive about things and I was never allowed to talk to a supervisor when I asked. I had to play middleman between them and the service provider to get the job done. It took way longer than it should have because the wrong part was ordered. The calls are recorded so this can all be verified. I will not be renewing my coverage when it comes time to do so.

Submitted ticket for no AC. Received text confirmation of submitted ticket from ORHP within minutes and received both a text and follow up phone call from AC company assigned. They were able to send a technician by 0900 the next morning and the repair was complete (blown fuse on air handler circuit board) within one hour. Very happy with communications from both ORHP and AC company assigned. Overall very pleased with all aspects of this service call.

First guy showed up, looked at the meter for 15 minutes, then left because didn’t see meter moving. I said I would monitor, he said he would come back. Never heard from him again. Called Republic and they sent out 2 more guys who tried at first to say a slow shower drip was the cause of a 5 gallon/day leak. Then their device showed possible leak in bathroom which would mean going into the crawl space which they wouldn’t do because it was damp. The rep trying to be helpful suggested have a restoration company come and dry it out. That’s a $2000 nut and a hike in homeowners insurance rates. So we now have a local plumber who is in the crawl space looking for the leak.

A little disappointed in that my A/C system is old and the tech said the fan motor is on the cusp of failure but would not pull the trigger. Should have moved to bring the unit up to a very good standard.

I received excellent service using top local professionals, I used the online request form in the morning and received a call back that same afternoon from the local plumber. He established the urgency and responded accordingly.

One of the best AC contractors I've worked with. They went the extra mile to get the job done correctly including Mark the owner, coming to my site to verify what had to be done to fix my old AC unit.

Excellent company and they provide great service. I have been with them for the last 6.5 years and I recommend them to anyone that needs a warranty company. Each and every time I have contacted them about getting work done around my home. They have responded very quickly.

Old Republic home warranty was provided to me by the home seller. I have been pleased by their service. They are easy to contact for needed repairs. Although the contact is primarily through an automated systems, it is efficient. The Professionals assigned are always polite and know what is needed for repairs. Confirmation from Old Republic is sent via email and the professional calls and texts when they will arrive. I recommend Old Republic for your home warranty company. I will renew with them.

Disorganized, multiple calls for same issue? No transfer of information. Huge holes in duct work. Absolute Zero HVAC contractor reported all was good with our duct and system. We needed duct work cleaning.

I have kept this service since I bought the home. I have used it many times. Most of the companies contracted are solid contractors. I don’t need to jump through any hoops to get my issues solved and my portion of expenses are reasonable. I have heard horror stories from family members about other companies and am very happy that I don’t have those problems. This is my second property with Old Republic. My only issue is that I sometimes don’t get the same company that I have grown to trust. They have a few contractors that are very good and I wish I could lock them in. But dealing with Old Republic is great. The warranty is exactly that and worth the cost. I have had mine for six years at this property and had it for 11 at the other. I intend to keep it. Unless something changes, I will remain a customer. I would not recommend any other service.

Extremely satisfied with the service requested and provided by the assigned contractor. The contractor was really exceptional; I called to complement his work and was on hold for about an hour and finally gave up. He truly does deserve a pat on the back.

I was very pleased with the quick response to a plumbing problem I recently had. The day after I called Old Republic, I had a plumber at my house to look at a frozen shower valve. I was expecting the plumber to look at it and then to have to wait for a part to be delivered. But, instead, he was able to replace it immediately. The entire appointment took no more than 10 minutes. The valve now works great.

I am very dissatisfied with the service provided regarding my recent request to have our hot tub evaluated, as it is not functioning properly. Two technicians have been sent to my home, and neither visit resulted in any actual evaluation or repair. The first technician stated that he does not work on this type of hot tub, which I understand; however, this raises the question of why he was dispatched in the first place. Despite no work being performed, the job was marked as completed.

Don't get me wrong. The pricing is amazing which is why I gave it one star. But the customer service is horrible. Way too many people named Janice so it's very confusing. Also once I moved into my home they decided to raise my premium.

I called Old Republic and talked to a representative to get our HVAC fixed from the previous owners. They had a contractor come out and look at our HVAC. But because it wasn't due to normal wear and tear, they refused to fix it. don't really blame the Old Republic for not wanting to fix it. But the guy who came out to look at it wasn't super truthful. He didn't tell us all of the problems and the things that he found.

I've been very unhappy with Old Republic lately. They pay for the garage door to get repaired, but they don't pay for the handle or the springs for it, which doesn't make sense. A garage door is a garage door. It’s a wholesale. It doesn't make sense to have a different coverage for every detailed part of an appliance or a fixture. My parents and I have about five accounts with Old Republic and lately, we're thinking about canceling it. They don't have very good customer service.

I called Old Republic about a plumbing issue and they fixed it. The plumber was good. He took tons of pictures and was able to send them to me, ‘cause my wife was at home. I wasn't. He was able to document everything. But for my refrigerator, I'm still waiting on the part. The repairman just said it was a part that they needed to get approved and I had a couple of scheduling conflicts with them. We’ were finally able to get them out. They had a part come in, but they said that wasn't it. So, now they said it's gonna be about another 10 days before they're gonna be able to come back.

I like Old Republic's quick response and how they do the service. The people that they hire to do the service have a really good attitude. They're very serious about their jobs, and they really do it well. When I had an appliance issue, they handled it very, very properly, and within three days, it was up running with no problems at all.

I've used Old Republic Home Protection a couple of times. They are very easy to work with. Also, I'm happy with the coverage. Our policy came up for renewal in a couple of months, so we renewed it for another year on our own. We bought it ourselves. Recently there was a water leak in the bathroom. The water line worn through causing a leak. We went to the Old Republic website and put in the claim that way. It had a list of things that I had to report, like water, electric or whatever it might be. We got plumbing, went to the drop-down menu and signed up for it. It was very easy. The plumbing company came out and fixed the leak.

The service is okay, but a little slow on callbacks. From the time I placed the order to Old Republic, it took close to a week to get a call back. But the contractor was great. They came out with the appropriate times. When the guy showed up, we talked about the problem and did his thing. It was great. But I wish there was someone to talk to if you have problems. Second to that is I don't know why I waited a week. I don't know if it was Old Republic’s issue why I waited a week or them trying to dispatch the work.

My realtor told me the house had Old Republic Home Protection, and the seller already paid up for a year for me. I had a claim in March. It was easy. My interaction with the tech was perfect. My microwave is coming. Old Republic told me it's gonna take a while.

My front right burner, which the electrician had to order a part for to complete the repair, only burns red hot, even when set on low. Accordingly, the repair was not completed in a satisfactory manner.

We've only been in our home for a year, and we got a one year warranty with Old Republic when we bought our home. I call and tell them what needs to be done. I have to pay a $100 deductible, and they go the cheapest route to try and do a repair or fix something. Everything is rebuilt. We needed a pool pump. They don't make the pool pump anymore. It's so outdated. Instead of them replacing it, they rebuilt it with used parts. The first one did not work. The gentleman had to take it off and rebuild another one. That's crappy service. From 1 to 10, I’d give it a 4.5.

The Old Republic reps that I talked to over the phone were very nice. But requesting a service call was difficult. You make your claim, and then you wait and wait and wait. I sat here for five days with no heat in the wintertime. The technician that came out told me that my brand-new heat and air was a bad coil and need to be replaced. Old Republic needed more time to decide whether they were going to do it or not. So, they sent another technician out here that found out it was just a loose wire to the thermostat. The initial heat and air people that came out here were the people that installed it and said that they needed a new coil, but it was brand-new coil. They said it wasn't any good. Then they sent another company out here that found out it's just a loose wire to the thermostat and fixed it right away.

I've had a wonderful experience with the Old Republic reps that I've talked to. They send out the techs after two days, at the most, that I sent in the claim. Normally, if it's on the weekend or holidays, somebody at least has called me from one of their local people within 48 hours. The last thing that I filed was a fire in our microwave. When the man came out, he said, “You need a brand-new microwave.” That took a while because they had to come and measure it, and then they had to give us pictures. That was probably the longest time. They had to find that could fit into the place over the stove, that it would match the stove and perfect dimensions. It was wonderful.

We have been with Old Republic Home Protection for almost two years. If you need to make a claim and are not able to use the online system, you will be lucky if their phone system connects you to a human or that you don't have a 45+ minute wait on hold (often accompanied by being disconnected just as the human picks up). Most of their service providers have been single person providers so they have no inventory (so you have to wait for them to call you, come over a day or two later, then leave doing nothing because they have to order the part and come back several days later). All the while your supposedly warrantied item is still in need of repair.

This place is an absolute joke! We moved to our home in November of 25. We had them come out for a dishwasher problem. That was $100 They sent someone out and he told us what was wrong he ordered part, came out and thought he fixed it. It still didn’t work. They told us he’d come back again. He did not. He called and asked if it was doing the same thing. We did yes. So he did well order another part. After 2 months of waiting we called back. They did they didn't have anyone contracted with our area so we could hire our own repair man and they would pay him. We deduced to just get another dishwasher and not mess with them. All of a sudden another $100 comes out of our account. We have called 3 times and have been treated very poorly. And have yet to get our money back. All 3 times they say they will let that department know and they’ll it a check. Still…waiting….

HVAC provider was horrible. No heat since Jan. He changed our furnace on Thurs and if we wouldn't have slept with windows open, family would've died from gas leak. Now not only in house with children and no heat in 30 degree weather, no gas at all for past 4 days. No hot water also. Provider was supposed to come back and did not. Excuse about being sick but didn't send anyone in his absence. ORHP needs to picks their providers better.

So far, I can’t get through to make a service request, and I never used them, so I’m still waiting for a response says we look forward to speaking with you, but don’t answer the phone. Maybe I’m not using their site correctly.

My refrigerator was in the house when I bought it. They came to service it. I found out there was something in the compressor. It won't freeze. The call center lady was very rude and told me my refrigerator is not covered. So why am I paying you for 5 years and get another one. Now they won't answer my calls. Worst warranty ever.

Our dishwasher failed on Feb 23, submitted ticket Feb 24, service tech arrived Feb 26 then nothing. On March 13 called and after being on hold for 1 hour was told the repair part had not been ordered yet. There is no incentive to be quick, to do it right or to keep the customer happy. They will do the minimum and if you do not stay on top of it may do nothing. My advice, depending on your house it may be a good option. For us with all appliances 20 years old, I am better off replacing myself vs dealing with the aggravation of this companies process. I am cancelling my policy today. Very disappointing.

Our niece recommended Old Republic, and my wife and I have been covered with them for at least three years now. When filing claims, I prefer talking to a real person though sometimes I have to talk to an AI rep. The claims process is fairly seamless. When we had to have an electrical job done, the guy said we didn't owe him anything, that Old Republic would bill me directly for the trade call. However, I'm used to paying the vendor themselves the trade fee, but Old Republic has changed that so I don't know exactly what that's going to look like going forward. Other than that, I've been satisfied with their level of service. Old Republic is competent. We are selling this house and I would use them again.

We have had our warranty for a little over a year and only used it once for our AC. (Apparently the handler was on "slow speed") and a technician was sent out to fix it. Recently, when we returned from a camping trip in August - a very hot, sweltering time of year in Arizona, we noticed that our AC was no longer blowing cold air. It was a Saturday when we called, obviously the usual hour long wait to get ahold of a representative and were told that a technician would not be available until Tuesday, (It's AZ and the summer, probably a lot of calls to ORHP for AC techs - also Labor day), we figured. 3 days in AZ without AC is a challenge in itself. Obviously, we have home warranty because we could not afford to get a hotel, or call for an outside AC company, so we waited it out.

Old Republic has been very good. I've had them since 2014, and I've been satisfied with the help. The contractors have been very good, too, overall. They're not the big-name people, but they get the job done.

Requested service on February 25, 2026, plan # **, to repair a dryer, work order # **, service provider ALL APPLIANCE AND REFRIGERATION, I have not received responses to date from provider after 5 phone attempts. What's wrong here?

When we bought the house, Old Republic was the warranty that they had from the previous ownership, so we just kept it going. I usually submit service requests by phone. Their representatives get to the point and get what we need done. So, it's fair. The timeline depends on the service, but the only thing that might take a little longer is the AC. Normally, everything's set up where the company they provide calls within the 24 hours and sets up a date with us.

I got Old Republic 'cause it's the one my mom uses. However, sometimes it takes a while to get somebody to come out. I've had issues with my washer pretty much the last three years and sometimes, it'll take them a few days to come out. This last time that they fixed something, they were missing a part and it took two weeks to get that part. Then when they came and fixed that part, it broke something else in the washer and flooded my house. It was not the easiest process. But they're nice people. The last guy that came out was really sweet. He fixed the mistakes. But I have a really old washer and dryer, and Old Republic keeps fixing it instead of just replacing it, which is weird.

A family member told me good things about Old Republic. I got the service with them and they're good. They're quick as well. I don't use them all the time but the few times that I've had to use them, I was happy with them. I'd recommend them.

I highly recommend Old Republic Home Protection. They're quick and efficient. They have a good reputation and I've used them before. When I bought my next house, they were the first company I called because I've never had a real problem with them. We've had to have more than one person out for one problem. The plumber thought it was good, but he couldn't handle it. Old Republic got somebody out right away. The same day that evening, somebody came out with better equipment to fix what needed to be done.

I submit claims online and usually, someone is able to come out in two to three days, but they've been for stuff that weren't as urgent. Old Republic had someone fix the heating element on my oven, and the service provider did a great job. They came in and diagnosed problem. They had to order a part, then they came out and fixed it quickly. It took about a week and a half and the unit is working good. My interactions with the reps have been very good as well. One time, I had an AC guy come out, and I didn't like him. I didn't think he did as good a job. The next time I had a problem with the unit, I asked for a different person, and Old Republic provided a different one right away.

Old Republic was part of the package when we bought our house in 2009, which was how we knew about them. I call to submit claims and usually, it takes forever when you’re on hold. But once you get a person, they’re nice and courteous and open up the ticket. Most of the contractors have been good. The only issues we’ve had were with plumbers. A lot of times, we have to get another one to come out. The guy who was here couldn’t fit in the crawlspace, so we had to wait another day for someone smaller to come. But Old Republic is the best warranty company in the world. Compared to other companies, I like Old Republic’s response, courtesy, professionalism, and quality of vendors.

Old Republic has been good about getting people out here. Sometimes the vendors are a little bit slower, but Old Republic gets somebody connected with me fast. I had a little delay on one that was more important than the others because I had a leak. But when I called Old Republic, they didn't know what happened. They called the vendor and got them out here. If you set up the service online, you can only pick one thing, and I'm not always sure whether it's electrical or plumbing. So, it's easier to talk to somebody and tell them what happened. The customer service reps have been very polite and professional.

In the beginning, Old Republic was really good. We've used them for several years now, and they would send reputable vendors to us. But lately, we're getting these vendors who are not very good and who just keep coming back. For instance, just last month, it took one of my tenants almost two months to get a new washer. Old Republic kept sending the same person that couldn't repair but didn't want to tell them that it needed to be replaced. They told my tenant, "You can't really use this. But if you keep it on low, you can use it.” I called Old Republic and told them if the tenant can't use the washer completely, then it's not repaired. They sent those people back again, and they finally said it needed to be replaced.

I had been with Home Shield for about 20 years and the service began to get a little shaky on me, so I changed over to Old Republic. So far, submitting a claim is very easy. I'm on one at the present time with my heating unit. I also have one where I had to fix my heat in there, and I got a bill I got sent to them. They've been very good so far. The quality of the contractors have been really good. They give the information I need.

Old Republic Home Protection does what they say they will do. I've had three claims with them. First claim was for a leaky faucet. They sent a plumber out and fixed it. Second claim was the air conditioner. Wasn't working correctly. They sent an air conditioner man out and fixed it. The third claim was I got a water leak in a bathroom. They sent a plumber out here, but we never could find out where it's coming from. It had nothing to do with Old Republic. They were all very polite, kind, and did their job. Also, the price seems fair.

Old Republic Home Protection's price and customer service are excellent. I first learned about them from my realtor and whenever I use them, the process has been simple. Last week, I had a problem with my refrigerator. I set up a claim over the phone and everything was great.

Having Old Republic is worth it. I submit my claim over the phone, and then the person who comes out tells me they're here to do whatever I request to have done, and then they take care of it. They have me sign paperwork and then leave. There was one time that a plumber had to order a part and then come back.

Old Republic's online referral system is easy to use, and the contractors that they use are absolutely amazing. We've had a couple of claims. The refrigerator was an easy replacement, and then they repaired the microwave. The most recent claim we had was for our HVAC system. A service guy came out, inspected it and recommended some things to make it work better. As of right now, everything is working well, but we haven't done the HVAC items yet. Overall, I would recommend that people have some type of home warranty.

Sometimes Old Republic responds but sometimes they don't. You call and leave them a message but the response is not instantaneous like other home warranty companies. It usually takes two to three days to get a response in this area. They just say there's no one available but Tucson is only an hour and a half away. When I lived in Ojai, California, which is 90 miles north of LA and about 18 miles from Ventura (the main town), they were responsive with people from 80 miles away. This is an hour and a half away and I'm sure they have other jobs going on here and they have other people in Sierra Vista. Another company I went with was extremely responsive. The guy would come and fix the issue. I also had a plumber come in for OC on the dishwasher. He said he fixed it but it just keeps showing up OC. I can't keep calling them back for $100 every time this doesn't work.

Old Republic Home Protection was who the seller had used. They took care of that for me. I've had them since 2020. I normally place claims online, so I don't talk to anyone. This past time, it took a week before a contractor came out, which was a bit annoying. Also, I do not like that there's no option to pay the person who comes out and does the service. You have to pay online rather than pay those people directly. Other than that, my issue was fixed.

I moved down here from Memphis and we had American Home Shield up there. But when I bought this house, the people that owned it had Old Republic. So I just stayed with it. Whenever I have a claim, I like to talk to someone so I find me a phone number. I don't like doing it online and the automated part of it. But it's difficult to speak to someone in person and do a claim. I have trouble every time and I wish they could could make it a little bit easier. But I've had no problem at all with the contractors. I like the contractors that I get, especially my heating and cooling man. He's really good and he takes care of me. I try to get him every time and that's the reason why I like to talk to someone. I tell them I'd like to have this contractor and most of the time, I can get them. But if I use their automated and online system, I can't do that.

We've been with Old Republic for two years now. We give them a call when we submit a claim. It's always been good so far. We had one time when the vendor didn't get back to us at all and then we just called Old Republic up. They hooked us up with someone who came out right away.

The only one that kept their word. This coverage was there when I moved in and they helped tremendously. I miss them but they spent so much they wouldn't renew me. Highly recommended.

I recently had an appliance issue and when I asked Old Republic for a service, everything went well. The tech came in, acted professional, and fixed it. Everything's been good since the repair. I've been with Old Republic since 2007 and I've been boosting them up a little bit by telling people that I work with them. They have other ones that they use, but I told them that Old Republic's been good to me.

I'm about to renew my Old Republic policy in a couple of months. Their customer service was very good and quick. That's what I appreciated the most about it. I know what's covered and what's not. It's very clear. I didn't have too many questions and everything went as expected, which was good. I had an issue with my dryer, and the person that fixed it was super friendly and super quick, too. The job was really well done and he solved the problem, which was good.