Old Republic Home Warranty Reviews

The time involved to have equipment ordered after it's approved is too large a gap. I have an older couple without AC for over a week now and still don't know when the equipment will be available for pickup. Also, why don't you give your customers the option to receive a call back when on hold? Need to update your technology.

Easy to schedule. Honorable Appliance Repair was great to work with. They communicated well. Scheduled promptly and were knowledgeable and on time. ORHP was easy to deal with.

Problems not fixed. My icemaker does not work. In 2025, I requested assistance twice. However, This is the first time in 2026 that I request service. My icemaker still doesn’t work. I called Old Republic but there is no answer.

I had 2 claims. Both of the technicians were very nice, considerate, knowledgeable and professional!! I was extremely pleased!!

We have several warranties with OLD Republic. Forget it if you have a problem on the weekend, no one can be found. We live in in a climate where the summers are well over 100'. If your A/C goes out good luck with having it repaired within 3-5 days. If it's serious, then 2-3 weeks. You'll have to stay in a hotel. The monthly service charge has gone up with less provided for service. The call in service is ridiculous. Most of the time your on hold time is 30 plus minutes. Who has time for that!!!!

Excellent service and truly a wonderful experience.

As always ORH does a great job with any and all of my service requests. Very friendly, very professional and always ensures my problem is being readily addressed and will be handled to complete satisfaction.

The last two jobs were done and when speaking to the contractors they told me how much the job cost and I feel Republic cheated me. I pay a monthly fee and then I paid 125.00 deductible for each job. The job wasn’t even would have cost me less or the same if I had of called them myself, so to me I don’t see what discount did I get for using republic, so maybe someone could explain this to me, I’m seriously thinking of looking at some other companies or just not using one and saving my money because I didn’t see any savings off the last two jobs, now how would you feel if that happened to you? Please let me know!

I have had a frustrating negative experience and won't be renewing. I had an AC issue where I had periodic leaking and the first contractor did not come at all at the time that he said that he would or did he come at all. The second contractor came and made the situation worse and my ac was blowing warm air after he stated that my drain line was clogged and he sucked the clog out and pour some liquid in it. The third contractor came and said that he wouldn't do any work and didn't even look at my ac unit at all. I got so fed up with Old Republic that I called another independent contractor and they were able to diagnose my AC issue in 10 minutes.

Unhappy with the services. The refrigerator I have came with the house I just bought. It recently just stopped cooling but I am being told my home warranty won't cover my refrigerator. Yet appliances are covered under my home warranty. I don't understand how the broken compressor is not considered wear and tear?!

Fast responses to service requests. Garage door springs were replaced within 48 hours!

Courteous and reasonably quick response. Satisfied.

They don’t answer the phone. They leave you on the for an hour and then take your phone call.

The reps at Old Republic have always been good. I've been a customer for a long time and everything always gets done, and everybody's polite. They get back to us. The workers they send to the house always take care of their jobs. They come and fix the problem. If I have any issues, they always come back out and fix it. My experience has been relatively seamless. Old Republic does right by me or my son-in-law. It's not real expensive and it's definitely worth the money for the work that you get. I've had things in my house go out that cost five times what I paid for the year.

One of the worst experiences ever! Our air conditioning went out and we are going on 3 weeks. Trying to get a response is ridiculous. The wait times and the different answers you get from the customer service department is terrible at best. We were told by one representative that we could purchase $1000 worth of portable units until the issue was resolved. We were later told our policy didn’t cover this and that employee made a mistake. So basically too bad that we had purchased 4 units for almost $900 and expected to be reimbursed and now being told “sorry”. Not acceptable but due to the time it has taken to get anywhere with this company is unacceptable and their customer service is poor at best. Very disappointed considering the cost of the policy. As soon as this is resolved, we are changing carriers.

Recently, we had an air conditioning unit serviced. The contractor fixed it that day. Overall, Old Republic is okay. The reps are always courteous. But I am personally not a fan of a lot of the small fine print in all of these warranty companies that come out and do work because sometimes they say, "This particular piece or part is not covered," or lots of times they try to fix and fix and fix and fix when the actual appliance or unit needs to be replaced. But they won't spend the money to do that, or Old Republic will not allow them to do that. This is my second time with a home warranty company. Sometimes, they're good, and sometimes, they're bad. So, I would not recommend it to anybody. I would let them decide on their own what to do.

I've used Old Republic on several occasions, and the providers that they have sent have all been reliable and honest. On a couple of occasions, I asked for a second opinion from Old Republic, and they sent a second person to check my issue.

Long wait times for customer service. Once you get a hold of one they really can't seem to authorize anything. Four weeks they just keep sending a repair man out to fix my washer. Still broke. Would not replace and when I said I just wanted to cancel my contract that's all they did. Would not give back deductible already paid for washer repairs that never got fixed. I finally gave in and purchased a new one and cancelled there plan. I had just started my 5th year with them and when I needed them they where not very helpful at all. Keep looking this is not the warranty for you. Wish I would of known sooner.

Old Republic has been a complete rip-off in my experience. I have been waiting **more than two months** for a dishwasher repair, and it still has not been resolved. I paid approximately **$1,200 for the annual home warranty**, plus another **$110 service/repair fee**. At this point, I could have simply purchased a **brand-new dishwasher, had it professionally installed, and still saved a substantial amount of money**—not to mention two months of frustration. What exactly am I paying $1,200 a year for if a basic appliance repair cannot be completed in more than two months? The service and value I have received have been absolutely unacceptable. Calling this a terrible value would be an understatement. Based on my experience, I would strongly recommend that consumers think very carefully before purchasing an Old Republic home warranty.

This company is not a very good company, I’ve been with them for years, the longer you’re with them the worse the services become, they will collect your call fee and then tell you they cover whatever your repair is. I would not recommend anyone to this company.

With this last claim that I had, Old Republic sent a guy out first time with no problem. He came out and was very nice. He put freon in our air conditioner, and it was fine. During that same week that he was here, we had a problem with our cable. The guy came out and he had to go into our attic. When he came down he told us we had a drip line from our air conditioner that was dripping into the attic. The pipes that they have in there were not put up properly so it was leaning. It was not going into a drip pan. I asked him if he could fix it. He said he had to get approval from Old Republic first because they may not cover it. He told me he'd call me in a couple of days after they turn the report in to them and they send them what they have to do.

I cannot recommend Old Republic Home Protection after my experience advocating for a client with their Gold plan. Before my client scheduled service, I specifically asked our Old Republic representative about items that may have been improperly installed and asked what the warranty policy was for improper installation. I was told in writing: “Improper install is covered on the Gold and Platinum.” My client relied on that information, scheduled service, and paid the $100 service fee. Ultimately, every claim was denied.

When I purchased the home, Old Republic was already included in the house. So, I just kept them. The price went up from when I first moved here. The total price is now $575 a year, and then when you have a problem and you call them out and they send a contractor by, that is 110 bucks. But everything's high right now. Everybody's dealing with high costs. The contractors ain't doing that work for nothing. They got to pay the contractor. So, it's one vicious circle. I'm satisfied with Old Republic. The only thing is that they charge a call out fee while my other providers do not.

Your customer service is awful. It’s next to impossible to get a real person on the phone and when you do you can hardly understand what they’re saying. I’m 78 years old and I hardly ever need email. I'd much rather use text. Your website is very confusing. I can't get a full list of appliances on there when I do need a request. I’ve waited months to finally get a microwave replacement. It was finally delivered last week, but I’ve been on the phone now for an hour to find out when they can install it.

Every now and then, there were providers that I didn't care for. It was difficult for me to communicate with some of the service providers because their English was not very good. For the most part, my experience With Old Republic was good. I recommend them in my real estate deals all the time.

I was a customer with Old Republic in 2011, and again from 2022 to 2025. While they did resolve a minor garage door issue (only after I posted a public review), my experience with their HVAC coverage during 115-degree Las Vegas summers was a complete nightmare. If you have this warranty company, demand to go out-of-network for major appliances.

My service request was handled promptly and professionally.

It's very simple with Old Republic. I file my service request online and they assign it within 24 hours. Then I get the vendor information in my homeowner portal and I can either call the vendor or they usually call right away and schedule. I have had issues with vendors in the past, but reaching out to Old Republic has been easy. They've been great about reassigning the work when the vendors don't seem to be getting it right. I'm very pleased with Old Republic. It's definitely worth it having them. My only complaint is when you call to speak to someone, you can sit for easily an hour or two trying to get ahold of a representative so I just use the portal instead. I send a message and they just call me when they have someone available.

When you call you are on hold for hours. We were told parts were covered for our garage door but company they use said we needed more items fixed before they would fix what is actually broken. They wanted over 1,000 for the supposed items. So we paid the $100 trade fee to find out we are gonna have to fix this ourselves. My husband looked up parts they say we need so we will fix ourselves. I will never use this home warranty company again.

We had an air conditioning issue and when we submitted a claim with Old Republic, it went really well. I reached out by phone and talked to Kristen. She was incredible and she always answered my questions thoroughly. She was also super knowledgeable on every single policy. The tech came on the same day I made the claim and the process was super easy. It was even a holiday, so it was really awesome to have him out that day. Since then, we've been good to go. The tech also called to follow up with me, which was really nice. It's been shy of a year that we've been with Old Republic and so far, I'd tell others to get their service. They cover bases and I feel protected with them.

I am so frustrated. My air-conditioning still isn't cooling my house. It's the middle of the night. My house is 89° which is way too hot to sleep. I have taken a shower and now changed my clothes 3 times. I am miserable. It is time to replace the unit. Not keep putting band aides on it.

Old Republic came through and got my Air Conditioner repaired. Appreciate the company and the work that they do. Thank you to all of them! I watched as the repair person worked, and he was methodical and knew his trade.

When I sent in a claim, it wasn't what I had expected because some parts were needed and they had to order them. But it was very quick and done. The contractor was out on a Friday, and it was fixed by the next Friday. Old Republic's price is decent. You got to pay 100 bucks when you get the call out. But for $600 worth of parts plus labor, it has definitely paid for itself.

I wish there was something, anything good I could say about this company but there really isn’t. We bought a home and it had some issues. We filed have files a claim and it’s almost 2 weeks later and the problem still isn’t fixed. The compete sent states “we are waiting on your warranty company to”. The warranty company sent an email stating “we need more information." They claim to need more information but we can’t get anyone on the phone to actually speak to. Oh and the claim they are “available 24/7”, that is bs. There is not even a place on their website to check on the claim status and therefore no way to add the “additional information that they may need”.

We had a claim on a refrigerator with Old Republic and it didn't go very well. We had trouble with the person that was contracted to fix it. Then we had an ice maker problem and that didn't go well also. But eventually, it did get fixed. Aside from that, we had a claim about our Goodman AC that stopped during the hottest day of the year. There was a problem with the fuse and Old Republic contacted a group in Slidell called Express Air Conditioning & Heating to work on it. I called them and talked to the owner's son. He told me he was booked and that he didn't know if he could come out the next morning. I explained that it was our only unit and it was 114 degrees at my house. He showed up the next morning, worked his butt off on it, fixed it, and it's been working ever since. That was an absolutely great experience. So Express Air was fantastic and the owner's son helped out a lot.

Ok, since this company wants to play ball and refuse to refund me, let’s play ball: Old Republic Home Republic came highly recommended to me from someone that utilized their services. When I bought my home, I had been assured that they had a “reliable network of providers” for services. When I phoned them for a plan cancellation and partial refund of the remaining months of my plan due to horrendous service, I was told I had to email them directly at cancellation@ohrp.com because they didn’t accept phone calls. With this sort of customer service, I wonder why?

The whole process was easy. I scheduled my service, paid the deductible, and waited only a day for the repair companies to call me to schedule an appointment. The repair people were very professional and friendly and didn't mind me asking questions about the service or about the regular care and maintenance the appliances require. I am very satisfied with this warranty and have renewed for another year.

We are extremely happy with the services provided by ORHW! We have had multiple service calls since moving in to our new home, and have been thrilled with the services. Our water heater burst recently and we had a new one within two days! Our only cost was our service calls since moving fee of $100! We’ve had multiple home appliance repairs as well, with good success. This is a valuable program!

Plan # **. Work Order # **. Contractor: ADG AIR INC. Vendor is either dishonest or incapable of fixing AC. They were quick to collect the service fee but did NOT fix the problem and blamed it on AC coils being dirty on the outside and dirty wheel on the blower motor. After they refused to come out and fix the AC, I called 2 other Vendors and asked if it is possible that the AC would not work because of the 2 items stated by them and they both laughed and told me that we were being lied to and that the Vendor was taking advantage of the Warranty contract. The AC has still NOT been fixed. Tenant is upset. We are debating if it is worth renewing our warranty.

I had a request recently for a fan repair. The technician came out and said he needed to get a part, but he was gonna be back to me in a day or two. Then I got a call from Old Republic saying that my remote was not covered. I told them it's not the remote, it's the receiver of the fan. I was on hold for an hour to get to customer service. They didn't have a place to put receiver, so they checked the box for remote. I ended up calling my representative instead, and she took care of it. Then Old Republic called and said remotes are covered even though I've told them it's the receiver.