Old Republic Home Warranty Reviews

We moved in July of last year and Old Republic came along with the purchase of the property. I submit claims usually phone and it's worked out fine. It's just a matter of reporting a problem and they record it. All the technicians have been quite good as well. Most recently, I had a claim on one of our air conditioning units.

I've been on hold for an hour now. Getting in touch with a live person seems next to impossible. Actually talking to your customers is an important aspect of doing good business...

This company is awful; please do not purchase from them. I have had several issues in the past from not treating a down AC in 110-degree weather, with a disabled person living at home as an emergency. It took over a week for them to fix the AC. To taking a service call fee for scheduling someone to come out even if it was not a service issue. If I paid the non-service company for the out-of-service issue, I shouldn't have to pay for them to come out unless it is service-related. Not to mention their merciless attitude when you call. Please heed my warning about this company. It will only save you money and heartache. Thank you!

I've had Old Republic for a long time. I usually submit my claim by phone. The reps are nice, and the service provider usually comes out a day or two. The service provider was fine, but I was not happy with Old Republic making me pay $1,800 for my repair. I tried to go to the highest policy, and they said, "Oh, you have to pay $1,800 to get everything repaired.” I've had warranties for 20 years and never have I had to pay $1,800 to have my air conditioner repaired. They said, "Oh, well, the inside isn't broken.” But it wasn't compatible. That means it's broken too. They said because the outside unit was bad. They couldn't get the replacement parts, so they had to replace the outside unit, meaning that the one up in the attic wasn't compatible with the outside unit. That's not my problem. They couldn't get one that was compatible. The policies are humble-jumble. You really don't understand what they're telling you about.

Our realtor put us in touch with Old Republic when we were buying the home. They were highly recommended at the time. Their claims process is pretty straightforward and whenever we have an issue, we just call to file a claim and someone would reach out and come out right away. Their reps we talked to were nice and helpful. Then, the contractors we've had were professional. They just did the job and left. Also, everything's working fine since they've been out. Recently, our pool water heater went out and the company we dealt with was really good. They came and replaced it.

I've been with Old Republic for about three months now. I've done four claims with them and the process was easy. With the electrical work that I submitted, the contractor was very helpful and addressed the issues. He was very communicative, provided updates of the parts, and came back and provided solutions and recommendations. In terms of the other two, the plumbing and the refrigerators, it was more challenging and difficult. It took about four to eight weeks, and it’s still an issue. So, it took some time and constant calls. The appliances and electrical work were good. But when I was trying to contact Old Republic regarding the status update, I wasn't able to get hold of anybody. I was on hold for about half an hour to 45 minutes, and still, no one. So, I just hung up and kept calling to see if somebody would call.

I had a preservice for my air conditioning unit and everything was perfect with Old Republic. They were very professional. I've always used them as a realtor and I got a two-year contract with them. I also had a claim for the refrigerator/ice maker, and that went well as well. Both of the techs for my two claims were very good.

We've been customers with Old Republic for four months now. We chose them because we're new homeowners and my parents recommended them. They've been good. They've been very responsive and helpful. I've submitted a claim over the phone every time so far and it's been easy to do. The contractors have been solid. The most recent claim was for a washer and dryer that was showing an error message. We didn't know if there was something seriously wrong with it. But it ended up being fine. Old Republic takes the stress off the customer because you just call them and then they figure out what to do about it.

I did one claim to Old Republic for the dishwasher that was leaking. I phoned it in, and then they contacted whoever their technician was. He was very prompt, and he called ahead of time. It went like it should. He was very helpful. He just went to work on the problem right away, and he was out of there within maybe a half-hour.

I have had Old Republic for over a lot of time, but in this house, I've had it for four years. The services are not bad. Six months ago, I had problems with my AC, and it took a lot of time to fix the problem. I have maybe one month or more with no AC. So, sometimes, the service is good. This latest time, when something happened with my garage, the service was really good. I suppose the best benefit with Old Republic is about the air conditioner. The service with Old Republic is good, but the service sometimes with the companies that they have for the service sometimes are not really good.

Bad experience with a vendor. Hold times to speak with someone at Old Republic in excess of an hour. Still don't have our refrigerator installed and vendor not answering calls. Frustrating not to be able to speak with an agent in an appropriate amount of time.

I've had nothing but good things happen with Old Republic. My wife signed us up with them since we have stuff that we wanted to protect. When I call in a claim, usually it's automated. The techs have been great and I haven't had problems. They show up when they're supposed to, and they do whatever it takes to repair my things.

From Property Management: Hold times over 4 hours and needed to drop the call to tend to other work. Tenants in emergency situations with temps over 82 degrees for days. Online request website needs to provide options for recall or give your vendors more authority to create recalls with your company.

We have had Old Republic for years and each time we have a home issue that is covered by our warranty, it is taken care of promptly and efficiently with the best people in the business. Their HVAC and plumber service organizations are second to none. I highly recommend Old Republic and have recommended to many people throughout the years. Thank you for being there.

So far, in my experience, Old Republic has been great. They’ve responded very timely. Customer service has been great. I would recommend them.

I have had OHRP for 3 years. Minor issues and they have been great with all to date. My first big issue at my condo and opinion/experience had changed tremendously.... I am extremely frustrated with the lack of progress and communication regarding my AC claim. My work order was submitted over a month ago, and I am still waiting for a resolution. For more than four weeks, my condo has been averaging around 90 degrees while outdoor temperatures have consistently exceeded 100 degrees. The living conditions have become increasingly difficult, and the delay is unacceptable.

Old Republic has been very good over the years. I've had them for over 20 years. I typically submit my service requests by phone, and their representatives have been good. The process has been easy, and someone comes out to our home within 48 hours. The service providers they've sent have been good as well.

They finally came to replace the pump, but now they are charging us for 2 service calls. I experienced the same issue as last week. I called them and I was put on hold. No improvements to their service.

I just moved into the house, and the Realtor that I was working with had Old Republic set up. I've been with them a couple of months, but I like it so far. I had to call to submit one repair ticket. The service was very good. They're professional. The ticket was for my dishwasher. It didn't take long for someone to come out. When I called them to submit the issue, they called me right back. As a matter of fact, they gave me an appointment that same day. He didn't come that same day, but they let me know when the appointment was going to be. It was like two days.

We've been an Old Republic customer since February 23rd of this year. I had to submit a claim for the air conditioner, but it took me days to even get somebody to answer their phone. You can't get in touch with them. They wouldn't answer. They sent someone out, and the drain was stopped up. The man who did the service was great. I really liked him. It's Old Republic, the company itself, that I don't care for. I've already told everybody I know, and in fact, the Realtor that sold us the house, that I would never go with Old Republic.

We've been covered with Old Republic since I first bought the house in 2022, and we have coverage just for peace of mind. Overall, our experience with the service is great. I call ORHP to submit repair tickets. I get an actual person and the process is super easy. The contractors are very cool. Recently, I had a sink leaking issue. They repaired the leak in the sink, and then they also took care of my toilet plunger for free.

I thought the pricing of Old Republic was a little high, but the service was right on point. I had them come out a couple of different times. The first time was for the refrigerator. The refrigerator needed repairing. Then, the washer needed repairing. They did that well. But then, something that I thought slipped through the cracks a little bit was the electrical. I needed a light replaced, and they said they couldn't have the guy replace it. I needed a ballast replaced, and they said, although I had home warranty through them, it didn't cover that. But I thought everything was supposed to be included, but apparently not electrical.

I am submitting this complaint to bring to your attention a pattern of unacceptable customer service and inadequate technical service that has left me extremely dissatisfied with my experience with your company. No customer should be required to remain on hold for 1 hour and 30 minutes—not once, but twice in the same week—to address the same unresolved issue. My first call on July 6 and my second call on July 9 each involved a wait of approximately 90 minutes before I was able to speak with a representative. Such excessive hold times demonstrate a serious failure in customer support.

The plumbing company you sent to fix our issue were on time, knowledgeable and repaired our toilets and they are working perfectly. Thank you Old Republic again as usual handling our warranty calls with care and efficiency.

I had a horrible experience. A technician came to my home 5 times, inappropriately fixed my fridge. Another company had to come out and fix my fridge again. It is still not working properly. I repeatedly called and complained with the service and technicians being sent out for my yearly renewal. Because of this treatment I went with another company. I received no paperwork of the work done repeatedly. Just the technician's word

I don't have $10,000 or more to replace stuff and I decided to get a home warranty. When I needed to submit a claim to Old Republic, I did it by phone and the tech came. He replaced my O-ring and a part on my pump. He was wonderful. He was very nice and communicated well. There’s no leak in the pool now and it’s working good. I would recommend Old Republic. The only thing is that they want the service fee before the fix is done.

The reason for the lower rating is due to being on hold for 2-3 hours. There needs to be a better way to get in touch with someone. Give an option to be called back when an agent is available. Also, don’t show a service order is complete when it isn’t I had to call 2 days in a row to try to get this resolved.

6/27/26. Saturday morning I noticed our home temperature was at 77*. I had set it for 72* the night before. I checked the basement unit & it was blowing air. When I checked the outdoor unit I discovered it was not running. I contacted our warranty company to place a work order. They assigned E-Man Mechanical. I contacted the contractor. He came out that afternoon. The problem was the AC motor. He ordered a new motor. In the mean time, he installed a salvage motor. That got us going through the weekend. He returned on Monday afternoon to install the new motor. We've worked with this contractor on several occasions in the past. He is very reliable and knowledgeable. The total cost our service call was $110.00.

I called Old Republic around 3 pm to solve an issue my dryer that was serviced and two times for the same problem, and it needed a replacement instead of another repair. The first customer service told me to hold a bit that she was going to help. She left me waiting for 45 min. During this waiting time I called from another phone and the customer service just told me that I had to call tomorrow. After the 45 min, another customer service answer the phone, and she was very helpful and efficient to solve the situation and set up a replacement for my unit. I really appreciate that. The problem of leaving me waiting in the phone for long time is not new in my calls to Old republic, but other than this the appliances service has been good and I would recommend to others

Stephen ** of Ritchie Refrigeration did an exceptional job fixing my air conditioner. He had worked on another air conditioner of mine at another house and I just automatically called him. I appreciate that you allowed him to be the provider vendor for this work order. Although I understand the reason you don’t like to allow the client to select the provider vendor, in this case Ritchie Refrigeration represented your company with great professionalism and quick action at a very low and reasonable price. Great service Old Republic, I will be recommending you to all of my real estate clients who purchase New homes.

We submitted a claim to Old Republic recently for the air conditioner. The guy who came out was good. He was very quick. The air conditioner has been working like it was before since the repair.

I've had four claims with Old Republic. The most recent claim was with the microwave. The other one went bad. They had a service provider come in and determined that it couldn't be repaired, and they put in a new microwave. So, that was all well and good. There was also a thermostat issue with the air conditioning unit. That was corrected as well. The tech came in, did his testing, and determined the thermostat was bad, put a different thermostat on, and everything worked when he left. I had a bad experience with the garage door opener. They never did conclude that other than saying they weren't going to cover it. Then they wouldn't cover the water softener that went bad. So, I've had two that they've declined. If I were looking for a warranty service, it wouldn't be Old Republic. There were promises made but not delivered.

You gotta do the claim through automated system. Everything was fine after the service.

When we bought our house, they had Old Republic, and we just took it over and kept paying it. I had to get my outside unit repaired right when we bought the house, and they got that taken care of. When I have a repair ticket, I call Old Republic and submit it through the call thing. The service is great. I just think that there could be more service providers in Lake Charles area. Other than that, the guy that comes out to the house is great. Having the service helps with keeping the cost low if something breaks. It helps me out in the long run to have the coverage on the house. I would recommend the company.

Filing claims to Old Republic over the years has been great. I've had them for almost three years now. Two years ago, they replaced a heat pump. This last month, they put a new capacitor in the other heat pump. Then they've also done a new water heater. Overall, Old Republic's price is expensive but other than that, I'm satisfied. They're great. It's not hard to deal with them at all.

I sent in the claim by phone, and it was not a pleasant experience. All I wanted to do was ask questions. I'm not really impressed with Old Republic. I called someone and they referred a company. Then the company came out for two seconds and said, "Oh, this isn't covered." I said, "Okay. No worries." I just canceled it then. But now Old Republic is trying to charge me $100. So, that's really cool.

Had a tech out twice to my whole house fan. He did not go into the attic at all. First visit they replaced the switch. Problem was not solved. Second visit I was told the timer needed to be replaced. HOWEVER, they denied my claim saying the timer is an accessory. My whole house fan is inoperable because the timer has failed. The timer is not an optional accessory—it is a required component of the system. Without it, the fan cannot be turned on or used at all. If the fan is covered under my home warranty, then the part that makes it operational should also be covered.

We've been with Old Republic for a while. The issue I have with them is that if it's the same company, a lot of times, they have to reschedule, or they don't have the part and it takes a long time to get it. I understand that sometimes we have a backup because of what's going on right now. But the technicians just don't pass information along a lot of times. So, a lot of times we schedule appointments, and then they look at it and they say what the issue is, and then they fix it, but it's not that. Or they order a part, and sometimes they just don't listen when we try and tell them what the experience is. But then, they usually come back around to the things that we were having issues with. Other than that, I would recommend Old Republic.

I've been with Old Republic since I bought my house. The warranty came with my closing details. I already had to file a claim and the process was easy. I called it in. Their rep advised me of what I needed to do, and everything went smoothly and as planned. The tech who came out did what he could do. I just had to pay the $100 fee when the man came out. I guess there was nothing wrong. So, I'm still having the same issues, but he said it was not an issue. I can't argue with him. He's the professional.

I've been with Old Republic since September, and they've been wonderful. I currently have a claim. Filing it was very easy. I thought I'd have to jump over a bunch of hoops. I let them know what was going on, and they immediately made sure they had somebody out for me. Also, the person that they sent out showed me how to make sure it didn't happen again. So, that was definitely a plus as well. Old Republic is the best insurance company to go to for your basic warranty. I have referred them to a couple of people. I'm hoping they'll get them.