Old Republic Home Protection Reviews

Been two weeks going back and forth with horrible, unprofessional contractors that don't know how to fix AC units. Old Republic Home Protection keeps going round and round with no solutions other than waiting for another contractor, waiting for this, waiting for that, waiting for the determination of coverage, etc. No status on when it will get fixed, no ETA, temps are rising in my house, almost becoming unlivable in AZ. Our last HVAC contractor said our unit isn't really fixable, and if he tried to fix it instead of replacing it, we would be back to square one with ORHP, who is doing their best to avoid replacing it but keeps fixing it with cheap, low-quality parts. I am paying for the Deluxe package, which includes this. Based on all the complaints I see regarding this company, I am really considering a class action lawsuit.

In the past year since we contacted Republic to service an issue with our HVAC which we suspected was a leak. Republic has been out 6 times for which we were charged each time with no solution. Twice freon was added as a temporary fix? Now after having no AC for 10 days, again, we are finally being told we need to replace the interior unit in the attic space as well as the unit outside! Of course my wife is pregnant, I have an 18 month old, we both work remote so this has been brutal. But the inconvenience is just another one of the 6 times. Have to wonder if it had been addressed the first, second, third or fourth time if the entire system would have to be replaced. No word on when “parts will arrive” nor when it can be scheduled for installation. I’m sure that anyone answering my calls after I’ve waited for 30 to 120 minutes, or the management or the owners, would feel the same way I do were they in my shoes.

I’ve had to use them a couple of times and EVERY SINGLE PHONE CALL is a minimum of a 50 minute wait for ‘the next available agent’. It’s the absolute worst customer service I’ve ever experienced. I put a picture that shows an hour wait and it still hasn’t been answered yet. I’m still on hold. Seriously.

Before you shop here know this: I have the platinum protection plan. Once they charged me for a phone number for a garage door repair (that they didn't cover!). charged me $110 to say ‘use these guys’ then ‘oh by the way were not paying for them’... $110 for a phone number!!! Wished they’d just said we don't cover that and that i could look around for someone local to repair it.

They have a good offer and it was pretty easy to sign up with Old Republic. Their reps were excellent as well.

Customer service is ridiculously hard to get a hold of. You will be placed on hold multiple times during a single call. I had plumbing issues in the beginning of February and could not get a hold of anyone, so I handled the problem myself. Soon after, I had a septic issue—same situation, could not get a hold of anyone—so again I took care of it on my own. In March, I called to cancel my service. I was told to look on the website to cancel or send an email. There was no link to cancel on the website, so I sent an email to orh.com as instructed.

My home sold 45 days before the expiration of the contract. I requested cancel on the date of sale and expected a marginal refund. The warranty was paid in full before the requested cancel date. There is a clause in the last paragraph of contract allowing them to charge "certain fees" to include monies incurred for warranty services or Net Service Costs. Plus they charge $50 to cancel.

So for the most part everything is fine. I call, you send someone out. It's great. However this year you've gotten "penny pinchy". For example, even though it clearly states in my contract on page 9 that because I am a platinum plan holder, etc,...etc... you will cover my self contained ice machine. Yet when I called for the service order, I was told no, that is an upgrade. Then you need to change the wording on the contract, because that is not what it says.

I like what Old Republic stands for. I like how they handle my claims and how they do it expediently. I usually do my claims on my cellphone. The contractors do great service. My most recent claim was just last week where they fixed my toilet in my bathroom. I’d tell others to get Old Republic.

We were concerned about our somewhat old gas heater, which was making odd noises. l also I thought I detected a leak. I was reassured by the friendly and efficient service and advice on what to do next. Fortunately didn't need a new heater, which just needed to be flushed.

My fridge stopped working on a weekend, after a service request it was fixed the next Thursday, I had to throw out some spoiled food and they don’t reimburse for that. I had the platinum tier from when I purchased the home a month earlier, it costs ~$900 annually. The service fee was $100 dollars, they repaired the compressor and handled the total of repairs including labor which was ~$950. It wasn’t as fast of a service as I would have liked, even if it happened on a weekend, but they did end up repairing the fridge. I was living with no fridge/freezer for 5 or 6 days and that was pretty inconvenient. I don’t know if I would recommend this plan to someone who didn’t get it included with the purchase of a home, but it does get the job done as far as coverage I suppose.

Called to submit a work order. On hold for 15 minutes before getting to a human. Placed order, and then received an email stating that I was to call and find a technician to repair my appliance. It was very inconvenient since the home warranty plan was expensive. I finally found someone and had to wait a week to get on their schedule. Meanwhile, before the technician came out to review my issue, Old Republic Home Protection charged my card the $100.00 deductible. I called to complain no one has come out yet, why are you charging my card. They stated it was their policy. I said this is fraud, I've done all the legwork, and you are charging me. When I stated this is fraud, I was told I would be transferred to the person who handles this sort of issue. I was on hold for 30 minutes. I think at this point I should be paid. Still waiting to resolve. Very poor service!!

They used technicians that didn’t notify us that we had major problems and just patched the jobs for years.

Took almost a month to fix a microwave. First contractor sent over didn't know what he was doing. Said it was the mother board. Took almost 3 hours to swap out. Still didn't work. I had to call you guys 2 times sitting on hold for 15-20 minutes each time to get through because throughout the process the status of the job said "complete" and "contractor paid" when it wasn't. After all this you finally got a GE certified tech to come over and it ended up being a bad wire to the microwave door. Fixed it in 30 minutes. He should have been the first contractor used. All that to say I won't be renewing my plan with you guys. A simple job like this shouldn't be this frustrating to get repaired.

When I had an issue getting in touch with the original contractor, ORHP assigned someone new right away! The 2nd contractor was wonderful. He was on time, professional and repaired my furnace quickly.

Something was wrong with our microwave. It wasn't turning on. I submitted a claim with Old Republic, and it was easy. The techs came out, and they were able to fix it the same day. Old Republic was on it, ‘cause they gave us somebody right away, and they came out within the week. It was a good experience.

A month has gone by and the issue is not resolved yet. I have to work too hard to keep the work order open so we keep making progress. And I have paid for things because you told me to, but no indicator I am getting paid back.

I needed a thermostat repair and called Old Republic warranty and they sent out an AC repairman. When he arrived, he stated that the alarm company had touched the thermostat while installing alarm system the day before, and that there was missing parts and "Hot" wires hanging out! The AC repairman then returned with a $400 thermostat to replace the missing parts one. I told the AC man "NO." I wasn't going to spend $400 for thermostat and he left.

Booking the plumber was easy. The rest was not great and poor quality. The plumber showed up an hour after the three hour window they assigned to me. They tried to snake the clog in my sink for a few minutes but that was unsuccessful. They said they would try going from the upstairs sink. The banged their ladder on my walls on the way up the stairs and didn’t apologize or acknowledge it. They weren’t successful getting the drain cleared with that method.

I am very happy with the service I received from Old Republic. There was an issue with my air conditioning unit that required the entire unit to be replaced. I was initially caught off guard by the price, but Old Republic worked closely with the installer, and an agreement was reached. The unit was replaced at an affordable price, and the process went smoothly. I want to give a special thanks to the supervisor, Faith. She listened to my concerns, made all the necessary arrangements, and followed up diligently. She was professional, responsive, and proactive—unlike two other supervisors who did not return my calls or attempt to resolve the issue. I am very impressed with Faith’s service and the way Old Republic handled this situation. Highly recommend!

Old Republic's reps are friendly people. However, sometimes, it's hard to get a hold of them on the phone to make an appointment with somebody. The past few times, we called them within their business hours, and it was hard to get a person on the phone. My mother once tried for three hours to get somebody to answer their phone. They called back by the end of the day, but if it were an actual emergency, like flooding or something like that, that would have probably been a disadvantage on our end. But other than that, when the people actually get here, they get here pretty promptly. They do a good job. The companies that they send out are positive-type people. Also, considering what the people do, like a refrigerator compressor, probably would have cost us close to $800 or $900 at least. To pay the $100 a month to have peace of mind is fair.

It was difficult to get my order put in online. I finally called and fought through an automated system which didn’t capture the issue accurately. The contractors I worked with were great but because the issue wasn’t captured correctly through the system, One Republic sent the wrong type of contractor out. When that contractor referred to the proper contractor, they found the issue was with the regulator on the gas line to the stove. The contractor explained it’s actually required to have this regulator to control the gas flow, but I didn’t have one.

Customer service was horrible. On multiple occasions I was told I would be called back by Old republic to give me updates on an issue and it never happened. They were very secretive about things and I was never allowed to talk to a supervisor when I asked. I had to play middleman between them and the service provider to get the job done. It took way longer than it should have because the wrong part was ordered. The calls are recorded so this can all be verified. I will not be renewing my coverage when it comes time to do so.

Submitted ticket for no AC. Received text confirmation of submitted ticket from ORHP within minutes and received both a text and follow up phone call from AC company assigned. They were able to send a technician by 0900 the next morning and the repair was complete (blown fuse on air handler circuit board) within one hour. Very happy with communications from both ORHP and AC company assigned. Overall very pleased with all aspects of this service call.

First guy showed up, looked at the meter for 15 minutes, then left because didn’t see meter moving. I said I would monitor, he said he would come back. Never heard from him again. Called Republic and they sent out 2 more guys who tried at first to say a slow shower drip was the cause of a 5 gallon/day leak. Then their device showed possible leak in bathroom which would mean going into the crawl space which they wouldn’t do because it was damp. The rep trying to be helpful suggested have a restoration company come and dry it out. That’s a $2000 nut and a hike in homeowners insurance rates. So we now have a local plumber who is in the crawl space looking for the leak.

A little disappointed in that my A/C system is old and the tech said the fan motor is on the cusp of failure but would not pull the trigger. Should have moved to bring the unit up to a very good standard.

I received excellent service using top local professionals, I used the online request form in the morning and received a call back that same afternoon from the local plumber. He established the urgency and responded accordingly.

One of the best AC contractors I've worked with. They went the extra mile to get the job done correctly including Mark the owner, coming to my site to verify what had to be done to fix my old AC unit.

Excellent company and they provide great service. I have been with them for the last 6.5 years and I recommend them to anyone that needs a warranty company. Each and every time I have contacted them about getting work done around my home. They have responded very quickly.

Old Republic home warranty was provided to me by the home seller. I have been pleased by their service. They are easy to contact for needed repairs. Although the contact is primarily through an automated systems, it is efficient. The Professionals assigned are always polite and know what is needed for repairs. Confirmation from Old Republic is sent via email and the professional calls and texts when they will arrive. I recommend Old Republic for your home warranty company. I will renew with them.