Old Republic Home Warranty Reviews

I had an issue with my air conditioner and I gave Old Republic a call. They directed me and organized it for me. It was very simple and easy. The customer service has been good and seamless.

I've had a warranty for years because it's expensive to repair something when it happens. I've been with Old Republic in this house for 10 years. I had it on another house for about two years. The service has been excellent. I'd recommend it. It's worth it.

I mostly do my claims to Old Republic online, but I have also done it on my phone. My interactions with their representatives has always been positive and for the most part, their service providers have been fine. Every now and then there's a little hiccup with scheduling and them not being available. I've had to call back a couple times for rework, but usually, the repair services have been good.

Old Republic maybe works okay. I don't have any claims with them. They're like every other insurance company. They don't want to pay anything if they don't have to. So, they're not any better than anybody else. As far as my experience, they make a deductible and that wasn't right to do it that way. They paid for some of it, so it was okay.

I like using Old Republic. The people that came out here were very professional, very helpful, very knowledgeable, and they could answer all my questions. The claims process has been fairly good. The only problem that I had is that they would deliver the stuff, and I would have to call. Sometimes it would take up to 50 minutes to get somebody in. It makes me unhappy, but they have people on there that you don't have a clue what they're saying. They talk too fast. Their accents are so thick and then when you ask them to slow down, they're so offended. Other than that, I was very happy with all the actual people that I worked with that came into the home.

Old Republic replaced our hot water heater when it couldn't be repaired. The plumber is great, not the first time we have used him through ORHP, and came out quickly. He processed the paperwork to order the replacement and had it out and installed the next day.

Old Republic's claims process is so convoluted, twisted and anti-customer, which makes people not even wanna deal with it. They can do better and they know that. They do what most insurance companies do here in the United States. They all operate the same way and have the same kind of policy towards consumers. Once they get people's money, they don't have an interest in helping you. When I call for a claim and speak to the representative, their interest is the interest of the company, not to pay for anything. I used to work for a third-party payer of insurance claims. I know how they act and how they try to keep people from getting what they need.

I am so impressed by the three different technicians that Old Republic has sent out on different occasions. Most recently, I desperately needed a plumber to change the valve to my shower faucet--it was leaking 5 gallons per hour! Old Republic put me in contact with Atlas Plumbing --and Riley was very accommodating to my schedule--showed up right when promised--and fixed the problem in no time. Very respectful of my space and courteous --he gave me good advice about maintaining the faucets with my hard water issue. I couldn't be happier.

Our realtor bought Old Republic's plan for us and we've had it a couple of months, but our experience hasn't been great. We're in the middle of our first experience dealing with Old Republic for an active plumbing claim. Initially, we contacted them and there was something dispatched to a repair service. First off, we were having a really hard time communicating with them and they were also an hour away from us.

I had a choice of what company to do my repairs! The agent was very knowledgeable and customer focused when I called!! I have been with Old Republic for about 11 years, and they have not failed me yet!! I am pleased and satisfied thus far with this service!

I like how quick Old Republic responds and that they contact the contractor directly. Every time I call, it's super quick and easy. One time, I called to do a claim and it was super easy. The guy was super nice. He was an interesting character, but he knew what he was talking about. The problem ended up being something with the electrical company and not that the electrician, but he ended up finding the problem. The second time, they had an online portal thing and I submitted the claim on there, and it was super quick. An AC company that I never even heard of came out. It was like a mom and pop type place, and they were awesome. They were really personable.

Having Old Republic is a good way to keep you covered when unknown or unforeseen things happen. I call them typically to file my claims. It goes through an automated system. It has you answer a few questions. Then based on whatever questions you answer, they'll get you in front of the right person to talk to. To get someone dispatched, the time is ranged. The shortest was maybe a couple hours. We had an air conditioner break this summer, and someone was out right away. For other ones, it was more like a scheduling thing where it was three days later. It wasn't a huge priority. It's more like a check-up.

On the first year of owning our current home, Old Republic has already protected us on two major things, which were the air conditioning unit and a pool pump. The claims got completed in a couple of weeks, but the conversations happen within a week. I've been very pleased. Submitting a claim has been super easy. It's all online. I make a quick submission and usually hear back within a reasonable amount of time. So, we’ve enjoyed it so far. All the people they've referred to us have been really helpful, have pretty reasonable turnaround times, and do quality work.

Submitting a claim to Old Republic has been extremely frustrating online. It was hard to follow. Then when I finally got through it and asked me to put in the credit card information, it wouldn't accept it. So, I made a phone call and talked to some lady. She took all the information over the phone and walked me through it. The gentleman did show up later that day. He knew his stuff really well. So, we were impressed by him. He didn't find anything wrong. It was something else that was going on with the toilet. He didn't find any errors and he showed us why. Overall, I liked that Old Republic responded right away, and the experience was good.

I've had Old Republic since July. I usually call them to submit a claim and the ease or difficulty depends on whether or not they make me choose my own contractor. It’s difficult if I have to choose my own contractor, but if they use their own, it's a lot easier and the ones that they've had out have not been too bad. When I submitted a claim for two appliances, they didn't have any local contractors in the area, so I had to find my own.

I've made two claims to Old Republic, and the experience was fine with both times. The claim process was very easy. I was given the company name, their phone number, and the name of the technician. I'm very satisfied. I like that Old Republic do respond.

We requested service for our refrigerator on June 24 - it's now November 5th. After numerous emails, phone calls and escalation requests on our part, the issue has still not been resolved, and we still do not have a working refrigerator. How can Old Republic Home think this is an acceptable way to conduct business and treat their customers?

I was a policyholder with Old Republic Home Protection for one year and submitted five claims during that time. Unfortunately, not a single claim was handled smoothly. Each time, the company seemed more focused on finding ways to avoid covering legitimate costs than on honoring the policy. The service providers they sent out were often incompetent and appeared more interested in collecting the $100 trade fee than actually resolving the issue. Even after I filed a formal complaint about one technician and documented my experience, Old Republic sent the same person back for a later garage door claim. On top of that, when I followed their procedures exactly and submitted an invoice, the reimbursement check was for less than the billed amount—with no explanation provided.

My experience depends on the provider. I’ve dealt with some providers I didn’t like. I would say that giving the option to choose someone you had a previous service with, that service you liked, is a good option. But, overall, I’m really happy with Old Republic Home Protection’s service, and that’s pretty much it.

Do Not Use This Company... They have multiple things in the fine print that allows them to Deny service. You might as well have no coverage and save you money, Beware!!!! I have a water heater that is fairly new, 2 years, and because part under warranty they do NOT cover repair!!

When we moved into this house, it was already under a contract with Old Republic Home. The response has been fast whenever I call about my concerns. I prefer to speak to a person and I am comfortable with the people the send out. Their price went up, but everything's gone up.

I "received" an Old Republic Home Warranty plan from the sellers when I bought my house and honestly it has been the most frustrating and disappointing experience. I have had to call 2 separate work orders in and the amount of run around is incredibly frustrating. No one seems to be on the same page with how approvals work (one phone will tell me something is approved then someone else will call back to say it's not). I have had them point blank tell me something is not part of my coverage plan while I am reading the plan description and items directly from the brochure.

My toilet isn’t working, so Old Republic will send someone out. They're pretty responsive. The people at the plumbing company were extraordinarily kind. I have no complaints about them. But I wish they would take care of my problem soon since I have no toilets. The cost of the warranty is, so far, so good.

My Realtor bought Old Republic for me for the first year when I closed. I’ve had a good experience with them thus far. They came out for my smart thermostat, the Google Nest, because it blacked out on me. They came right away, brought the new part, and fixed it. All I had to pay was the $125. That worked out really well. I’ve recommended them to my daughter since she and her boyfriend are looking to buy a home.

I've used the Old Republic for about three years now. I disconnected it for a bit because there's some stuff I just didn't like. For example, let's say, my washer or dryer weren't working, they'd be like, it's not covered cause it's not part of our warranty. Because I guess my washer and dryer already have a warranty, but on the list of things that they cover, that was one of the items listed within my specific plan. There's an incident like that where I'm paying this money, I'm paying monthly just for you guys to then say that you guys don't cover. It's kind of a kind of unfortunate.

Old Republic is good. Their service is good. I’ve only used it once, and the technician ended up just tweaking it, which fixed the problem. It’s expensive, but the customer service reps are easy to talk to, and very understanding.

I’ve had Old Republic since 2008 ‘cause it came with the home we purchased, and we kept it just in case anything went wrong. We didn’t use it for the longest time and when we had to, they did great, so we decided to keep it. Within the last 10 years that we’ve been in this house, we’ve used them maybe five times. And every year, I paid for the whole year. But they recently dropped me for no reason, so I wasn’t happy with that. I’ve brought tons of business to them because I was so ecstatic with how they fixed things, how they did things, how they always made sure it was fixed, and if it wasn't, then they replaced it.

I think Old Republic is great, and I haven’t had any problems. I really appreciate their efforts.

I’ve been with Old Republic for two years. Customer service I got was much better with my last rep. I wanted some information on my plan and my local rep couldn't get it. She told me to call Old Republic directly. My last rep would have found out the information for me. Old Republic could improve if my local service rep answered some questions and not put me off to make another phone call.

When I purchased the house 21 years ago, the agent that sold it to me had recommended Old Republic. I’ve been a loyal client since then, and very satisfied with the customer service. I have no problems getting through to an actual representative when I call them.

Old Republic is a recommendation from our realtor because he goes with them. Claiming online is very easy. I've had two claims, and the customer service representative I talked with throughout the process was excellent. The handling of both situations was painless, which is quite phenomenal when dealing with an insurance company.

I bought my townhouse four years ago and I was told that my air conditioning is at the end of its lifespan. It made sense to pay for appliance insurance just in case my AC totally broke. Replacing an AC is 6 to 10 grand. With Old Republic, 600 bucks a year was smart and it seems like a fair deal. You can go online and input a request. The dude that's doing the request calls me. He’ll be like, "I'm coming to do your AC." I just need someone there at the house.

I submitted a claim with Old Republic over the phone. When I first reached out, I was directed to an automated system instead of speaking with a person, which made me a little hesitant and unsure if it was going to work. When I got hold of a representative, I wasn’t sure they had enough information at first. They did follow up to get the details, but initially it felt like, “I’m in the middle of an emergency, and I’m supposed to trust this?”

The website was a little confusing and didn’t always have specific options, but once I spoke to an actual person, the process was a lot easier. The contractor we worked with was really good and actually exceeded my expectations.

I’m really satisfied with Old Republic. My wife has used them before. Their customer service is very professional when I call them. I’m happy with the contractor too. My only issue is that there was some miscommunication because Old Republic thinks the additional work was needed to be paid by myself.

Old Republic was proposed by our Realtor and it was part of available warranties attached to the purchase of the home. We just surpassed one year, so we just signed up for another year.

The toilet was clogged, which eventually clogged the whole system and affected the whole house. So, I called Old Republic, and it went through an automated system, which was faster, and I didn’t stay on the phone too long. And then Old Republic sent a contractor out. They said that the refill line switch had to be replaced because it was continuing on and on. Therefore, if it wasn’t switched and there was a leakage, it would never be turned off. And the clog issue, they took the whole toilet off and replaced the wax ring, and just declogged everything. So, they were excellent. The toilet has been working great, and there are no problems. So, the problems that arose were taken care of with no questions or arguments.

The house had a couple of things going on with it ‘cause it’s an older home, and Old Republic couldn’t find a technician for us, so they gave us permission to go and find somebody, and that’s what we did. I haven’t received payment yet, and they said they’re working on it, but the response time has been great.

I’ve been with Old Republic for years. It came with the house that I bought. I don’t use it a lot but it’s okay.

I've been here in the house for about two years, and we just renewed with Old Republic. When I’ve had them come out, they’ve been pretty timely and got the work done. I'm satisfied.

The technician from Old Republic Home was fantastic. He initially refused to refill the gas because he found a problem. After investigating, he identified the issue and explained that the previous thermostat had the switch on the back set for a heat pump (electric) instead of gas, which caused the incorrect cycling and the system not operating as it was supposed to.

My experience with Old Republic was wonderful. It was wonderful because when I called them, they understood what I was talking about and got directly to the point.

When I bought my house, my Realtor suggested Old Republic. I’ve had them for two and a half years. And so far, I'm satisfied. Last time, it was not so great, but that was the fault of the person who took my appointment order. They didn’t tell the technician what he was coming here for. But other than that time, everything has been easygoing.

We filed a claim for a termite treatment. The company that Old Republic Home Protection referred us to contacted us promptly, and they made an appointment within a day or two, so that was good. It went well.

I’ve had Old Republic since 2022. It’s easy submitting claims with them either by calling or doing it online. The response time is good. They always come back and take care of the issue if they weren’t able to take care of it the first time. I would say it’s a hit-or-miss with their contractors because some are good and some aren't.

And I’m not good with computers so I’ve never tried filing a claim online.

I got the service ‘cause it was already on the house when I purchased it. Submitting a claim is easy but getting through a rep is 50:50. The service is okay but they billed me for a repair that’s already been repaired once. Overall, there’s nothing bad about it but it’s not excellent.

Very quick response on getting service provider out. Also quick approvals for repairs. This is my 2nd year with Old Republic and will renew again. I have done multiple request and all have been addressed in a quick, fast and professional manner. I would recommend to anyone.

I have had Old Republic home warranty coverage for just over two years. I have been mostly happy with the coverage, except for a few hidden charges here and there with a couple of the services rendered. My biggest issue arose today, upon cancelling my plan. I have spent over an hour being transferred around, trying to get an explanation for why they were withholding $270 of my refund. Apparently, if you cancel before you have used the full year of your plan, their fine print says that they can withhold additional charges for any payments that they made for parts and labor. So even though I was, at the time of services rendered, paying for the plans coverage and had also paid the service fee to have a technician come out, they can use this as an excuse to charge you even more money. This is terrible customer service and just a cash grab because they can.

My real estate agent recommended Old Republic when we bought the house I’m in. It’s been a great experience for me. I file a claim online, they set up a service, an authorized service individual would come to my house, diagnose the problem, and then get scheduled.

I had a tough experience with Old Republic. Two people came out and none of them said the work could be done. The first contractor submitted to Old Republic because it was under a sink that they needed someone smaller to do the job. The second contractor never communicated anything with me. I just got a notice in the mail about a week ago that says they can’t perform the service. The second guy said it cost $500, but I fixed it myself for $15. No one has done anything. No one has reached out to me, either. I am very dissatisfied.

I am still waiting for reimbursement for my pool filter. I was told by your phone representative that if the electrical did not contribute to the broken filter, it would be covered. A tripped fuse does not lead to mechanical failure. I have submitted the receipt and I am still expecting reimbursement.

Very convenient to have this home warranty after purchasing our new home. Took the worry out of what if. And actually used the service two times. Both experiences were exceptional. First call was during the winter of last year for the heater as it was putting out cold air only. Second call was for the microwave door. It was no longer shutting and operating.

Old Republic has always responded promptly, and courteously each time I have called. Their agents are knowledgeable and friendly. I have never had any issues with them. From plumbing, heating, and air conditioning problems, to problems with the pool pump, and filter, Old Republic has truly stepped up, and met my needs!

I have had other home warranty companies. My in-laws recommended and I cannot praise the company enough about how they have handled any problems that I have encountered. The time that it took to report a problem and getting the repair done was the best experience I have had. Thank you so much.

Old Republic has been good. I’ve had them for 19 years, since 2006. They’ve always done what they said they were gonna do. I don’t particularly like the contractors assigned, but I’ve been lucky. If you search the contractors on Yelp and Google, they’re all C-rated. Some of them are A-rated. But they do what they say. 

I’ve had Old Republic for about six months. We had a couple of claims. A couple of them was pretty good and one that wasn’t so good. You guys had to come out about five different times to fix the problem on the hot tub. The first technician was really good. The second one, he didn’t know what the hell he was doing. And then the third one finally figured out what the problem was.

Old Republic replaced a leaking faucet for us that could not be repaired. The company assigned to do it was good. Their tech had to come back to replace the faucet.

I've had Old Republic Home for about 10 months. It was added into the mortgage. I've used the service for a couple of things.

We bought a property that already had Old Republic, and we decided to get coverage on all our other properties as well. I’m mostly satisfied. Customer service is satisfactory, not perfect, but above average. I’ve had recent plumbing problems that weren’t covered, but I didn’t feel that they’ve knocked it on me that those things weren’t covered. They were pretty upfront that they weren’t gonna cover shower pans or outdoor faucets.

The most recent claim with Old Republic was the pool pump. They were professional and it went well, but it was frustrating to have to call back and reopen the same claim because they didn’t fix it the first or the second time. They dispatched it to a local company that kept coming back out. We had to reopen the claim a couple of times to get it working.

Their service is good. But I had to fight a lot of times for getting payment. You have to read the fine print. They don’t cover too much on the garage doors. It also takes a long time to talk to somebody sometimes. But once I give the information, I get somebody assigned to it.

I’ve filed a claim a few times and the process has been very smooth. But there was a service that was done twice and then it broke again for a third time. We had just passed that 30-day mark by about a week. They were asking me to pay another $100 for the person to go out and fix it again. But we’ve already spent X amount of dollars trying to get someone to go out and fix it. And that 30-day limit without a little bit of flexibility is very frustrating.

I had a very disappointing and frustrating experience with Old Republic Home Protection. I signed up for a basic coverage plan and agreed to add the $96 Air Conditioner/Cooler option, which their own policy clearly shows covers major AC components with a $6,500 limit (see attached screenshot of coverage page).

I had several issues occur back to back. Plumbing issue and AC issue. That did not matter. ORHW took care of them all. I'm renewing my plan for the 3rd year. I am a realtor. Decided to see how a home warranty plan that I recommend to my clients works. I will continue recommending ORHW based on my own experiences with them.

The 1st Co looked at Laundry room drain, recommended jetting line and left. The 2nd Co. I chose came out said the line seems to be flowing correctly. No charge. The line was/is still backing up after the 2nd company left but it is not overflowing on the floor. I now have to cleanup the damaged laminate and replace entire flooring.

Old Republic has been very good except we had a problem with them before and we encountered a really rude salesperson. Our water heater went out and when we called, they said, "Oh, your policy expired. We'd already renewed it. So we're not covering. And if you call back again, we still won't cover it." It pissed me off really bad. So we paid $1,600 for a new water heater. Other than that, they've been great. When I call, they get someone right away and I'm impressed with that. We've only used Old Republic twice while having them for how many years, and we will renew with them.

We had an issue with an air conditioning unit. We submitted the claim to Old Republic, they sent somebody out within just a matter of three hours and got it taken care of. So, I was very satisfied.

Old Republic is a great home warranty company. I sell real estate and I suggest them all the time. As far as submitting my claims to them, I do it online. It's a struggle to get where I need to be on their website, and it sometimes, it pulls up my old account because I have a new house. It doesn’t bother me though. I just figure it out. My most recent service was fine. The technicians were efficient.

I have an AC unit that was making all kinds of noise. It cost me 100 bucks for Old Republic to have a guy come out and tell me that everything was working right. But whenever the unit shuts off, it sounds like there's a gear grinding.

I'm a property manager managing about 20 properties under Old Republic. So, I call them a lot. I've never had any issues. I've been using them for maybe a year and a half.

There were some things that couldn't be addressed on my recent service call because of the contract with Old Republic, but other than that, it went well. A good group of guys came out quickly. They worked well, didn't try to force us to do the work that cost extra, which was nice. They did the best they could for the situation. The issue just wasn't covered in our contract. We dealt with it already.

Every time I call Old Republic, I get what I ask for. I've been with them for about five years and our experience has been great. Old Republic is a great company and I like it. I haven't had any problems at all with them.

I have had Old Republic Home Protection for almost 3 years now. All claims have been handled well up to this point, except for my current claim on an air conditioning repair. I have been a full week without air conditioning in Arizona heat and there has been little to no communication unless I initiated it. Now that the part was ordered six days ago, I am unable to reach anyone except for a recorded response. I find this highly unacceptable and feel my only recourse is to file a complaint. I don’t know where the parts have to be ordered from but I live in a metropolitan city where there are air conditioning companies were parts should be readily available. I need someone to reach out to me promptly with an update.

Service technician came out to service our refrigerator and left the leak on. He then did not come back for ~3 weeks and would not return to fix the leak. Calls to the provider and Old Republic did not yield different results. When the provider did return he damaged our wood floor and will not return calls to fix the issue. Old Republic has stated this is not their issue, which I agree with, but also will not help remedy the problem. Overall very poor experience for what we purchased with no options to 'make it right' for me as a customer. We would have been better off hiring our own service technician to ensure prompt and proper repair.

It's been weeks since I was told I would be be receiving a cash out on my new HVAC system. I have been getting multiple e-mails expressing apologies for the delay & someone would be calling me SOON. I don't know what you consider "soon" but this is taking way too long. PLEASE, GIVE ME A SPEEDY RESOLUTION ASAP. I spent $13,000 and could really use the cash out $$. You sure took my co-pay of $110 fast enough and I think I deserve the same courtesy.. Lip service does me no good.

We made a service call, a technician came and stated that nothing was wrong with our AC. The problem continued to happen. We had the service recalled and was told again nothing was wrong. Our AC completely stopped working the next week so we’ve now paid out of pocket to have our own technician come and find the problem and fix the AC. Old Republic does not partner with quality repair service technicians. This is not the first time we have had an experience like this with Old Republic service technicians. We spend over $1000 a year for this warranty and $100 per trade call for nothing. The service and warranty is not quality.

I was charged twice for my pool repair but only one company came out ordered parts and worked on the refrigerator. So I would like my $110 service charge credited back to my credit card account. The first report the company never showed up nor did they call. As a result I had to request a different company which lead to a delayed repair call. Overall the second company did a great job. Thank you but I would like my money back because I was charged twice by two different companies.

The 5 stars is for the Old Republic agents. They were very kind and understanding. I have a problem with offering the option for main line clog as my issue yet the company that came to my home would not do work because there was sitting water because the main line is clogged. They came out twice stating the floor needs to be dry. I have a clog in the line!

Izabela and I are extremely satisfied with Old Republic. In record time, using the best in class water heater/HVAC experts, they swiftly debugged and solved our water leak issue at our condo in Palm Desert, CA. They cleaned the forced air from HVAC and also replaced the water heater. Many Thanks from Izabela and Sam.

For the most part I have been satisfied. The biggest problem I have had is not being able to talk to a person. I recently tried to report a problem with ac drain backing up. They didn't understand the problem and sent an ac tech instead of a plumber that was needed. Then I got a bill saying I owe a trade fee to the ac company I called today to try to resolve this issue and was put on hold. Whoever I was talking to put me on hold and never got back to me. Eventually I gave up and hung up. I still haven't heard if the issue of the bill had been resolved.

So far I have had one repair made that was covered by my contract. I recently called them to service my septic system for a float sensor. I explained the issue and the representative said ok. I was given a go ahead to contact a repair company. They came and gave me a quote and charge me $250. I submitted the quote and the $250 bill. Remember I was given a green light to get the quote. I was told that the service was not covered by the insurance. I was then charged the $100 service charge for service that they didn’t pay for that they should have said upfront they were not going to cover. As a new customer I feel that the contract is written in their benefit and even their own employees don’t understand it. My out of pocket expense was $1,245 plus the $100 that I believe could have been avoided if the employee knew their job. I will not renew this contract.

If I could give this company zero stars I would. It has been a delay after delay on their part when our AC went out. Given that it's 110 degrees in Arizona when our compressor stopped working, I would have expected a little more urgency than their delayed process of doing things. We are on week two of being without AC because of their SLOW process and bureaucracy. Plus, every time you call in, you have to wait about an hour EVERY time to get a single soul to speak with you and all they can do is use a patronizing tone saying this is just how it goes. If I would have known that authorizing the work (which took 4 days from the diagnosis), I would have simply done this through my contractor.

Had them for 10 years and never used them until last year, then they dropped us because claim was above $8000. So they love you until you have a claim and after that they will drop you.... Never again...

Everything I've dealt with Old Republic has always been satisfactory. We've had the home warranty since 2007 and I have no complaints with them. They're responsible for whatever they promise. I call them on the telephone for claims, then they send a representative out and take care of the problem. With the exception of one representative recently, the rest of them have been responsive. With the one recently, they didn't fix the line from the air conditioner, but Old Republic is still working on that.

Buyer beware. I had purchased the Old Republic Home Protection when I recently purchased my home. The title company sent out the check after my home closed on 08/13/2025. I called on 08/18/2025 to schedule a service for my AC and to re-key. The 1st rep I talked to said that they had not received my payment yet but transferred me to another rep to process my service request. After about 20 minutes answering a list of questions from the rep, he told me he was ready to submit the service request and put me on hold. After about 1 minute, an automatic recording came on stating that since my plan was not active, the service request could be be submitted and that all issues discussed with the rep would not be covered since the plan wasn't active.

I've had Old Republic Home Protection since December. My Realtor did it for me. When my oven wasn't working, I submitted a claim by phone and the rep was very friendly and nice.

It is now 117 in my house. I have tried for two weeks to get my AC fixed in Phoenix. You are the worst. I am sleeping outside by my pool because it is now 20 degrees - 96 degrees outside. What are you even doing to help?!? I have a family and job.

This has been my absolute nightmare experience with Orhp. I got the keys to my new house on 7/25. The home inspection was done back on 6/28 when the offer was accepted, and everything was working fine at that point. We’ve been moving our stuff over little by little, and then on 8/13, one of the HVAC units (from 2002) completely not cooling. I immediately reported the issue and requested service from Orhp. I paid the $100 trade call fee, and they sent a service provider—but of course, the earliest they could come was 8/18.

Old Home Republic was included during the first year after I bought my house. The three service calls were promptly addressed, I was happy. Five years later, not so much. This year, the dishwasher started leaking, turned out it couldn't be repaired. Replacement--same model--offered, seemed like a fair price. However, the power outlet was outdated, had to be replaced. Although the same workman who installed the new dishwasher was the one who put in the electric outlet, Old Home Republic did not reimburse me for this charge, although the limit on the amount offered as reimbursement had not been reached. Didn't seem right to me.

We’ve been with Old Republic since March of this year. We were recommended through our Realtor. There have been obstacles that we’ve had to overcome just to try and get claims. Whenever I very first tried to submit a claim, I never got an answer. Trying to get to one of your representatives is not very timely.

I first heard about Old Republic about 15 years ago. I was an office manager for an air conditioning and heating company who subcontracted for Old Republic home protection and several other similar companies. So whenever those companies would have calls and they needed to dispatch for air conditioning or heating, they would give us the work. And in that work environment, you could tell quickly which companies were honest and took care of their customers and which ones didn’t. Old Republic was a very good company. So, I did not take out my own personal policy for about 15 years after I actually knew about the company.

Old Republic was recommended by our real estate agent, we’ve had them since 2017, and so far, the service has been okay. I send service requests either online, which is easier, or phone call, which is a long wait. I like the customer central portal, and it would be helpful if they could have policies that outline the process for second opinions and to get the non-network providers.

I’ve been Old Republic for four or five years. Service levels are good but sometimes, it takes a long time for things to process. I've had a washer and a microwave replaced and it took weeks to do that. The turnaround is part of the issue, but other than that, I'm happy with the service.

Old Republic is good but not the best. They were offered to me when I first bought the house. I've been with their service for about 10 years and the seller paid for the first year. It's hard to get through to anybody when submitting a claim. It takes at least 24 hours. Most of the contractors are good, but the one guy working on my AC may be forgetful, though. It wasn't cooling and I'm not sure if he fixed it completely. He added refrigerant to it but it doesn’t keep up with the heat. Nobody's been back out here since.

Submitting a claim to Old Republic Home is just a few clicks and you’re done already. Afterwards they gave us a name and a phone number. You can call the contractor or they can reach out to you. I like that they cover basically everything and they are relatively affordable. Out of the ten claims we had, we had one bad experience. Our furnace was out and the technician said that it was leaking gas. But wasn’t it. I was just bad. When it happened, we called Old Republic Home to request a new service provider, and they provided it immediately.

The technician from Old Republic Home Protection came out. We lost power in half of the house, and the plugs didn't work. He saw that the wires were loose in every outlet he opened. So, he tightened them up.

I’ve been with Old Republic for seven years, and I’ve always been pleased with them. I usually call to file a claim. We’ve had the pipes plugged up twice because the house is so old, and they took care of it promptly. Old Republic has always been clean, on time, and explained what they’ve done.

We have had a warranty plan with One Republic for two years. The first year, we weren’t happy because the contractor took weeks and weeks, and we were left without a washing machine. They said that the delay was due to ordering parts and waiting for them to arrive. But even just to come out, they took a week or more just the first time to come out and look at it. So, we let our warranty lapse.

I have an older home and was looking for a home warranty. My friend, who has used Old Republic once or twice, recommended them to me. I have been protected for about four or five months now, and I like that they pay for repairs. I submit claims through the internet. The site is okay, but sometimes my problem doesn’t fit in the parameters that they provide in the drop-down menu. They don’t clearly state what’s considered an emergency. It also takes a while to receive a confirmation email after submitting a claim. And I didn't know if they had gotten it or not. There have been several times I have called and asked them if they were going to charge me twice because I submitted a claim twice since I didn't know it went through the first time. So I would rather talk to a person when requesting service.

The majority of our claims were denied. It felt as though the people they sent were told exactly what to say to make sure the claim is denied. I had the same experience with AHS. You will wait 30-60 mins anytime you want to call and by far have the rudest people answer. I would urge that you save the money and instead put money aside each month. I promise you won't save money by having a home warranty.

I like that I didn’t have to find a service repairman. I call the warranty about my problem, and they find them. However, they have a lot of improvement to do, so I did not renew with them. Their service really declined this past year, sending out inexperienced service people out. They’re really difficult to deal with.

With my recent claim, I had two different service calls on my air conditioning units. I have a two-story townhome with separate compressors for the first and second floors. The first call was about the 1st floor unit that stopped working. Someone from a company came out and repaired that. They did a fine job. Then in a short period of time later, I had a problem on the 2nd floor and was told to submit a second service request. A different AC company was assigned, and they were good as well. Overall, both companies were good and they were fairly timely.

I like the convenience of being able to call the warranty and have them dispatch the proper people. What could be improved is ensuring that contractors who claim to provide emergency response for weekend and evening calls honor those commitments and are actually audited for it.

I wanted to pay cash and get a receipt instead of putting it on a credit card. The representative said it was fine. The contractor couldn’t do work, but I still wanted to pay him. He said the representative didn’t put a service fee. So, this is an ongoing thing. They say one thing but do another.

My last service with Old Republic was excellent. They were helpful. They were able to fix it the same day.

I’m a licensed Realtor. An Old Republic representative came to my office and talked about it. In the past 20 years, he has always visited the office and been accessible to licensed Realtors.

I’ve had a lot of luck with the Old Republic service. Overall, I’ve had good experience them. I would recommend.

I placed a request to get my dishwasher repaired before my home warranty expired. This is the third time the techs have been out and it’s still not repaired. So I’ve been waiting for this guy to come out and see if he can help out a little bit. This will be number three visit. I understand that if they don’t repair it within three visits, my home warranty will replace the Maytag. It’s odd because it’s a relatively new machine. So I’m looking forward to seeing what would happen with them.

Be careful what you get into. I had a terrible experience with Old Republic Home Protection. They charged me $780 over a year, on a monthly basis. Before the end of the year, my Samsung dishwasher, about there years old, started acting up. They charged me $125 and assigned a service guy from two counties over to come over after several days to fix it. All he did was to remove some lint from the dishwasher's air intake on top of the sink, for a total of a few minutes, and said it was fixed and left. A couple of days later we noticed that the dishwasher was making sparking sounds and generating a burning plastic smell.

By far the worst company. If you are a real estate professional or a buyer then do not accept a home owner warranty from seller if they are buying from this company. They are never easily reachable and always finds a ways to not to do the work. If you are a seller then do not purchase a policy for your incoming buyers or tenants either. Stay away from them.

Our home came with an Old Republic PLATINUM level warranty. This was crucial because the appliances and furnace were old. Shortly afterwards we experienced problems with the refrigerator; control panel, ice maker and water dispensing. The service response was slow, about a week and it was determined that the issues were unresolvable. The tech could not find the cause. He determined the entire logic board needed replacement to ensure resolution but the part was no longer unavailable. We then expected a replacement refrigerator was merited but were issued a check for the value of the part instead. They said a replacement was not covered.

We purchased a home warranty plan that included washer and dryer coverage when getting our new home. Our washer that was purchased with the home was unusable as it spat out black oily stains whenever it ran, and smelled awful. We attempted to clean multiple times to no avail. When placing a service request, we paid the $100 needed for service to be requested only for someone to come out and say this didn't count as it being unusable since it technically still functioned so warranty wouldn't cover it.

They sent someone else out who was able to repair the unit without replacing it.

We bought our home, and our Realtor mentioned that we may like to think about getting some extended home warranty on our house. He recommended Old Republic and he said after our year, we didn't have to renew. We've had them ever since 2019. I usually call in and submit the claim on the phone and so far, it's been very easy. The prompts ask me what I need, and I can select from that. Once, I had to speak with someone, and it wasn't hard to get someone over the phone. For the most part, I wasn't frustrated.

Updated on 09/18/2025: I am writing to provide an update on my ongoing unresolved issue with Old Republic Home Protection regarding my Thermador range. Unfortunately, the situation has only worsened. Since filing my original claim in March 2025, I have been without a working oven for over six months and without a functional cooktop for over a month. During this time, Old Republic and its assigned repair contractors repeatedly mishandled my repair, ordered incorrect parts, and failed to deliver on multiple promised solutions.

My daughter and I bought a house, we requested a home warranty on the house for a year and we got the Old Republic.

Old Republic home protection SUCKS. My husband and I have filed 3 claims with them in the past year, in which were all denied without any given reason. Not only did we pay an initial large fee for the plan, we also pay a $100 fee every time we need someone to come out, yet they never actually fix anything or cover anything. Our doorbell broke, not covered. Our shower tub was leaking water into the walls, not covered. We needed electrical work, not covered… THEN WHAT IS COVERED?! What am I even paying for?! It’s a scam.

The AC unit was short of freon. It could run all day, but it would never get cool. Even at night time, it would be 78 in here. It was very toasty. I called Old Republic on a Saturday and they were very gracious to send somebody out on a Sunday, which I really appreciated. The repairman was very professional. He came in and did some tests. He took care of it and wasn't here long. The AC unit is working really good now. Sometimes I feel my air runs, but it's also really hot outside so I think it's just the summer. I'm gonna wait and let the summer pass and see how it operates. At my old house, I had a different home warranty company and they were horrible. I was very hesitant to even want to get a home warranty with anybody. But with Old Republic, I am very impressed. In fact, I just sold my other house and I bought the buyers a year membership for Old Republic.

The dryer smelled like it was burning. Before I even put the claim in, I took it apart myself, fixed it, and the guy came in and said, "This is the cleanest dryer I've ever seen. You don't have any problems moving forward." After a couple of days, the smell went away. There was no repair necessary. I didn't have to go through the claim. I paid Old Republic Home Protection $100 to tell me everything was good. Also, no one followed up for the air conditioning unit that I called in. I called the dude, but he never answered. My air conditioning unit would go on and off. It was again something that I took upon myself to fix because nobody responded to me. I couldn't go without AC for I have a baby. I figured it out and fixed it myself.

We had good service from Old Republic. Everybody who was working there did a really good job. The people who packed up were very conscientious about how they packed everything. We are gonna stay with them for as long as we can.

It's gonna be almost one year with Old Republic and it has been a good service. It was only one company that didn't really do a good job, but the rest of them have been.

We’ve had Old Republic since we bought our house. We actually used them before for our clients when we were in real estate. Over the years, I can’t remember having any issues with them.

I've had Old Republic for 15 years and they always send good technicians. The technician that repaired my air conditioner was excellent. They were very prompt, came in, and stopped the water that was leaking. It's running fine now. Old Republic is very efficient, but their prices are getting too high. But I've always been pleased with the service.

I've been protected with Old Republic for one year. Submitting a claim was fine. I do it through the phone and the process was easy. In my most recent issue, the contractor missed the problem with the ice maker the first time when they replaced the fan instead of the ice maker and it froze up again. So they had to come back a second time. The guys were thorough and polite, but they could get here in a more timely fashion. It usually takes a week for a contractor to come out.

I ended up replacing everything for my garage door. Old Republic paid $100 for the person to come out, but then none of the insurance covered anything that I needed to get done, so I paid $704 out of pocket.

I needed a plumber to check my refrigerator and my dishwasher. And I had to pay $100 for each. And I was like, "It's the same thing." I don't know if it was the company that Old Republic hired or if it's them, but I'm having issues with my dishwasher.

I've had Old Republic for several years now and I've referred them to quite a few people. The most recent service went really well. They were able to fix the issue the same day, so they did great. The only problem I had was at the Florida home, a vendor came out several times and said it was one issue, and I paid for it. Then they went another time, said it was another issue, and I paid for it. I called Old Republic, told them what was going on, got somebody else, and it was neither one of those issues. It was something else. I had to fight with that vendor to get my money back, and I never got my money back for those issues. So, Old Republic should do a little bit more research on the vendors they send out.

I bought my house and Old Republic was the warranty that I had. The first time I put in a call for my sink, the guy came out. He fixed it but when we turned the garbage disposal on, it just exploded out of the sink.

I moved in this house in March 2025. A week after the fan on the built-in microwave continued to turn itself on and the only way to cut it off was to unplug it. Someone came out they fixed it and now it has started all over again and this is July 2025. Old Republic Home Protection says I have to pay another hundred dollars for a service call. I don’t think this is right for two reasons - it’s within a year and this is the exact same problem that was happening in March 2025. Old republic home protection contracts, the service companies. And they are only guaranteed for 30 days?? I refuse to pay another hundred dollars for the same problem.

8/18/25: Check for re-imbursement for laundry water valve repairs was sent by ORHP as promised. Edited from 1-star to 3-stars for the reimbursement. Would like to be able to make a 5-Star post if/when I don't have to fight denials for services I'm paying for.

Don't even think about using this company. I have the Gold Service. If you call them and say that you are a new customer, they will pick up the phone immediately. If you are one of the unfortunates. like me, who actually subscribed and paid for their service, you will be placed on hold. (For me it was 2 hours and 29 minutes of listening to elevator music.) (See Attached Photo.) That was only one time. I made 4 other calls to put a claim in. The claim was denied because I finally used my own workers. I did that because every time that I tried to schedule them to come out, I had to wait their ridiculous shameful hold Times.

Old Republic Home Protection is popular in this town. We just moved here from Vegas to Texas and it was recommended to us. They recently sent out a tech to work on our AC and he did a good job. We submitted the claim on the phone, only because we didn't know all the specifics through online. It wasn't so much that we didn't know how to use their online service, it was more of it was asking very specific questions about the AC that only a technical person would be able to provide. Then, the tech came out about a day after.

I called Old Republic regarding my AC, which for a few days, wasn’t cooling properly. Even though the thermostat was set to around 76 or 77, the temperature during the day would go up to 80 or 81, sometimes even higher. At night, it would cool down to around 77. A couple of weeks earlier, around June 27, I had called about the same AC problem and a technician came out and said he fixed it. I didn’t see the technician because I was coming home from work at the time. He told me he had already gone on the roof and finished the repair and had already left by the time I arrived. Right now, the AC seems to work better at night, but during the day when it gets hot, the temperature still goes up to around 80 to 82 even though the thermostat is set lower.

The air conditioner went out. I made a claim with Old Republic and the techs they sent out repaired it. They were able to do it that same day and they were great. Overall, I would recommend Old Republic to others.

I had a fire and I needed help fixing the electrical stuff in my home. I called the number online to file the complaint with Old Republic, then someone was out within a couple of hours. The contractors they sent out were really great. I turned off all the power, but I had to go to work, so they gave me a call and gave me a 30–40-minute notice that they would be on their way, so I had time to get home from work. They were very professional and thorough, and they went above and beyond. They went out to the backyard and I didn't even know I had an electrical box in the backyard. They also went to the basement, and got everything fixed and replaced, then took the outlet that had been on fire with them. Everything has been great since then and I've had no problems whatsoever.

I've had Old Republic for 23 years, and I've been pleased with it. But this last time, I tried calling because I realized that my air conditioner had gone out. It was still running but no cold air was coming out. I couldn't reach anybody because I didn't have the service number from the paperwork that ORHP sent recently.

For years that we had our home, we always used Old Republic Home Protection and we've never had any problem with their service. Any time that I have problems including lately when my AC wasn't working, they responded right away. It was just a simple thing, but regardless, they sent someone the same day. I always reach out through a phone call and the customer service is very good. The home warranty is very competitively priced too. We recommend them.

Follow up on recent review. It hasn’t changed. I do not recommend. So after being denied coverage for a blocked sewer line that was not discovered on inspection, I gave them a 1 star review. A couple of days later I was contacted by a service provider to come fix the blockage. I already paid for it out of pocket. I even used the original contractor that OR sent. I was told to send my receipt for reimbursement. I did. Once again, it was denied for using an “out of network contractor”, the contractor they originally sent. DO NOT USE Old Republic is my recommendation. I gave them a 1 because you can’t do negatives.

At the beginning, my experience with Old Republic was really great. They had to come out twice for the same AC issue. The first time they came out, the guy said he recharged it and reclaimed it. The second time he came out, he said that we had the wrong filter. So, we replaced the filter, and still, our house gets up to 81 degrees. I tried calling last week, and every time I call, they transfer me to claims. I'm calling during business hours, but the machine will say, "I'm sorry, you've reached us outside of our business hours," and it's 2 o'clock.

I heard a lot of good reports about Old Republic. And I found out it was true. They are good. I wouldn't have anybody else but Old Republic. Filing a claim has been easy. Regarding my last claim, I had grass around my unit. Because I'm old and I can't clean up good, the tech got on his knees and he worked around there. He was just as nice as he could be. It took him about two hours and a half to fix it. There was so much wrong with it. He took his time. He showed me stuff what was wrong with it. He was the best one who ever came. The AC is flowing fine now.

At first my experience with Old Republic Home Protection was a nightmare. But in the past four years, it has gotten good. I don't know why it was like that at the beginning. It would take forever to get through. Now, it's no problem. My garbage disposal was broken and everything got taken care of fast. I didn't request the things online. I don't know if it was user error, or if it just took longer. But all in all, Old Home has been good for me. I know a lot of people complain about the warranty things, but it is what it is. We didn't sign up for Old Home to do every little thing for us. Also, we have to read the thing that says which things are covered and not.

The realtor gave us an Old Republic Home Protection plan as a gift when my wife and I bought a home and we kept it up. I submit claims by phone or on their website. Recently, I did it online. The site is user-friendly. Also, the contractors have been good and some give good information. Old Home does try to help us and gets us someone out here quickly to check out our problem, get it fixed and get us back up running again. That's what I like most about it. I also like that the out-of-pocket is only $110 now. It is expensive service for us, but without it, our maintenance on our home would break us. We would have liked if it were more affordable. But it’s convenient.

My most recent claim experience with Old Republic was good. The tech who came out for my AC was good as well. The tech repaired it the same day he came out. Everything’s working fine now.

I’ve been with Old Republic for two months now. They need to improve the response time in getting people out. It cost me a crap ton of money because of that. My basement flooded 'cause they didn't get anybody out here. It took them three days to get the contractor dispatched out. When they arrived, they had to jet the sewer line. It’s still being put back together now. Old Republic is good for nothing else but appliances.

The toilet wasn't bolted all the way down to the floor and was moving back and forth, and the faucet was hooked up backwards. I called the repair guy to come back and he got spotty with me. I reached out to Old Republic after the guy wouldn't come back and they sent Rocket Plumbing out. The guy just shook his head about the work that the guy did.

I paid $100 to Old Republic on my first claim when I had a problem with the drain, but the technician didn’t do anything. I just moved into the house and he said that was a pre-existing problem. I should not have to pay $100 for somebody to tell me that. And this time, I'm still having a problem with the air conditioner and I don’t want to pay another $100 for somebody just to tell me the same thing. The air conditioner wouldn't cut off and it's constantly running, and the temperature would not drop. The technician told me to put two fans in the attic, and I did it, and it cost me $500 to get it done. Although there’s plenty of insulation, I put insulation in the attic as he told me to. Then, he told me to put some vents. I did everything. Last month, my bill was $500. It runs constantly, and it got hot last month. But this month, it may be more money. I’m trying to figure out how to set the temperature.