Old Republic Home Warranty Reviews

Hi.... I'm not sure this is the correct place to address this but.... A plumber replaced a faulty heating element (I believe) but said the breaker was tripping. So, we had S&M Electric come to the home to do that work and the water heater is STILL not working. I think that there is further work required on the water heater. How do we get the plumber back out there?? Call me @**, or, Chad ** (my son and the resident) at **.

This company does not answer phone calls from customers on a timely basis. It takes from one to two hours for them pick up. Do yourself a favor and choose another warranty company!!!! My next door neighbor experienced the situation when tried to submit an invoice for reimbursement. This not an isolated occurrence with this company!

Old Republic Home Warranty Review – A Frustrating and Disappointing Experience. My experience with Old Republic Home Warranty has been extremely disappointing, and I would not recommend their service to anyone looking for reliability or peace of mind. To begin with, reaching customer service is a challenge in itself. Every time I needed assistance, I had to wait hours just to get connected to an agent. While the dispatch process was relatively fast, the follow-through from assigned contractors was abysmal. No one contacted me proactively, and it became my responsibility to chase them down — often with no success. The real test came when I had a leak in my home’s main water line. Old Republic assigned Pristine Plumbing for the job. They showed up three days later, attempted to dismiss the issue as a non-warranty concern, and quoted an inflated price to fix it — On top of the warranty coverage.

I have my home warranty through them. My air conditioner has been sketchy since last summer (bought the house last summer). They sent their people to come over and said everything was awesome (keep in mind the air was not cooling or circulating). Fast forward to November and my refrigerator went crazy. Called them and they said they’d have someone come over. No one showed.

I made my first call to Old Republic (a home warranty company) for two faucets leaking. A kitchen faucet and a laundry room faucet. The repair company was very nice and attentive, and recommended the two faucets be replaced. Old Republic said they only replace with "builder's grade" products, i.e., trash. They allowed $75 for each faucet, that included purchasing the faucet and the labor for the plumber to do the replacement. What a joke. The insurance is worthless to me for this call. I'll buy my own decent faucets and install them myself. After paying Old Republic $100 for the call. Should never have called them. When you buy their insurance, they never tell you that they won't replace what you have. They only give you the cheapest crap they can find and you're stuck with it.

I purchased the platinum service thinking I would be covered for just about anything. It covers everything except whatever the problem is. Calling customer service is a nightmare. The hold time has been anywhere from 30 min to and hour and most of the time you are transferred to another person with another hold time of 30 min to an hour. I would not recommend Old Republic to anyone.

We went without air conditioning for three weeks. We had gotten a call saying the needed parts were ordered, however a few days later when we called to check in we were told that the parts were not ordered and were waiting on the contractor. The contractor refused to work with ORHP and our process of getting our AC was stalled with little to no answers on how we progress forward. The contractor, Just Mikes, did poor work and installed our furnace a few months early with errors.

One Republic has been excellent to work with over the past five years. They have handled several service calls for different appliances in my home, and each time, both the work and the setup have been satisfactory. I highly recommend One Republic for household warranty services. Thank you again for making customer service a priority

AC was checked due to electricity blinking off & on. Technicians actually checked it twice, as it did it again after first inspection. They didn’t just stop there though, but referred it back to Old Republic for electrical inspection. This was done in a matter of a couple days & all was determined to be fine. We have had no further issues. We are SO grateful for the thoroughness of technicians and especially Old Republic.

We are 100% satisfied with Old Republic. In the six years we’ve been with them, they’ve come out for a heater that wasn't working, we’ve had air conditioning go out and they were here promptly, they were just here for a leak under our mobile home, and they're coming out on Wednesday to fix my refrigerator. So, they’ve been quick on getting things done, they've all been very nice people, and customer service has been good and helpful all the time.

I've had Old Republic for five years and my experience with them was average. It's nothing spectacularly great or incredibly horrible. It's in the middle of the scale.

I love Old Republic. When I purchased this house seven years ago, I told the real estate lady I had to have a home insurance and she hooked me up with Old Republic. On the second year, I upgraded with them and I've been with them since that time because service is Type A. Any time I call in, 24 hours, somebody is being sent. Usually, I reach out over the phone for claims and lately, it takes a lot for them to answer, but I'm able to reach them.

When we bought the home, it already had Old Republic as the warranty so we kept it. But now I am looking around for other warranty companies. It has not been easy to file claims. We normally call in. Now, you leave whatever problem you have on a recorded line and they respond.

We received Old Republic Home Protection when we purchased our house about a year ago and the agent bought a plan for us. I’ve had to file claims for plumbing and the AC. The plumbing issues were a little confusing at first and it took a while. But finally, everything was taken care of, and everything else seems all right.

Old republic was the home warranty that was given to us. I usually submit my request over the phone and our most recent claim was for a leak under our sink. I called on Friday and they came on Monday. He did the repair, but it didn’t fix the issue. This was my first experience with this one. I feel like it’s wishy-washy through Old Republic.

I've been with Old Republic for 10 years. The customer service has been fine. It's just the wait time when you're calling. Sometimes I've been on hold for 30 minutes or more before I got to customer service. When I do get someone, the interaction is good.

The service providers sent out by Old Republic are horrible. I had put in a request for them to come and check my electricity. To this day, I don't know exactly know what is going on. Either the air conditioning, electricity, or the wiring in the house, or that old box that's out there that controls everything. I never got any service for the electricity because they couldn't get anybody, so they told me to look.

We used Old Republic for our first service appointment for our HVAC system. The guy was absolutely great. I never got any kind of invoice from Old Republic, though. I had to call them to see..

It was all right. In a nutshell, our dishwasher wasn’t working properly. They sent an appliance person out, and he determined the water wasn’t hot enough. Then we had to get a second vendor and pay another $100 copay.

My experience talking to a customer service representative at Old Republic has been okay. I submit my requests over the phone. The technicians they send have been fair. When they came out to fix something, they tried, but they couldn’t fix it, and the issue still hasn’t been resolved. I’m still waiting because I have to pay.

Tech came out asap and fixed problem. Efficient agent of ORHP chose repair company well. He was respectful and cleaned up after completing the job. I have recommended ORHP to friends and will continue to do so. I just renewed my policy.

I raised 2 service orders. The first service order was fully serviced efficiently. The second service, the initial assigned contractor never reached out, but ORHP was very proactive at keeping me informed and finding another contractor to assist. The only issue was that I was billed for the latter service order prior to the work being done.

I don’t have a problem with Old Republic. I’ve been with them for four years. My son referred me to Old Republic. He worked in air conditioning and he told me about them.

I had a claim at the Old Republic. I just file it online or call and go through with an agent, and that’s been a good experience.

I have been with Old Republic Home Protection for six months. It has been a very good experience so far. Their service is very good.

I've had Old Republic for about 18 years. I've had good luck with them. Well, service is one of the best things about them. They come right away when I have a problem and fix it. They're really on the ball. So I've never had a problem with them.

Excellent and fast service. Thank you. The workers took care of the problem without a hitch. They were knowledgeable and professional. I would not hesitate to have Old Republic call them as gain in the future. I would recommend them highly. Fast and easy to get in my service call and expedited immediately. Many thanks. I will remain a customer.

No reimbursement after the "technician" declared the 23 years old washer unrepairable. He lied about it in his report. ADA Repair LTD claiming that the machine was overloaded. This company's YELP rating is 1.7 stars from the almost 300 reviews. The NV account manager tried to get the reimbursement, but ORHP refused it.

The warranty co reassigned me to Graffi hvac since the previous contractor Optimum LLC did nothing to diagnose the issue. Crappy company and should not have been contracted by Old Republic in the first place. After numerous complaints they finally reassigned me to Graffi who is very wonderful to work with. Still waiting for parts to arrive. Hopefully it gets installed without problem since we have other issues on another a/c unit. I’m not sure why a reputable company would not screen their contractors to weed out problematic contractors. I intend to keep them as long as they honor their responsibility to provide good and honest services to their clients.

I had two issues that were resolved within a few days. The dryer tech actually had the part. The ice maker replacement took 5 minutes. These were by far the fastest resolutions ever with ORHP. The only issue is that I couldn't submit two different service requests at the same time. I had to wait a day to enter the second one.

My A/C went out in Texas during a particularly warm week in early May. Old Republic sent out a work order to a local contractor and they had it fixed in record time! I love knowing I have Old Republic to take care of so many aspects of my house. My water heater broke just a couple months prior and I was not at all stressed having to replace it because I knew it was covered.

I have been waiting to get my microwave oven combo to get fix since October last year years and they be sending me or finding unexperienced people. Until now they have not fix it yet. I believe it is worthless having this type of insurance. I been talking to someone higher and all they said is that if they have to wait for a year to get resolve they will get a year. I am not happy at all with the runaround and lost of days missing of work to get my microwave oven to get fix.

We have an almost 40 year old air conditioner that is leaking refrigerant, leaking oil, and completely rusting apart. It is an environmental and personal health & safety hazard. Old Republic is refusing to replace the unit even though we have been paying for the air conditioner supplemental coverage for over 15 years now.

I am very pleased with my experience with ORHP. The response time has been nice and the customer care has been outstanding keeping me informed every step of the way. And your vendors have been terrific. They have been very responsive and communicative. They do what they say when they say they're going to do it. Customer care is a huge hot button for me.

Requesting a claim was simple. The vendor that was use was very professional and knew what was going on. Very intelligent with the product. Kind and gave a complete explanation of how he was going to repair the product. Very good vendor. I am willing to use the same vendor.

Several times we have made a service request and were assigned a contractor that did not service our area, after waiting a week for them to contact us. Another time a contractor never contacted us after we left messages for over a week. Also, it's very difficult to get someone on the phone when you call, with long wait times.

ORHP is always responsive. I like they assign a contractor as soon as you submit a claim so you’ll have the contractor’s information for communication. I like you can submit a form online if you have an issue and a representative from ORHP calls you within a few hours. Best Home Warranty company I’ve had.

Please call for verbal feedback to share about my experience. I still have an open issue that 3 organizations have been dispatched to my home for over the last 1.5 years. I have sent emails to Old Republic with no response. Hold times have been over an hour and I do not know what else to do.

The company you chose to respond was located in Florence Az. I live in Oracle Az. They were prompt in calling, I told him that I flipped the breaker and it worked again. It sounded like I needed a new condenser. It was a Friday on Memorial Day weekend and due to his location it would not have made sense to come all this way, agreed by both but he was willing! He said to call if it happened again. I then discovered it was still under manufacturer's warranty so I used the company that installed it and it was covered. My tip is to be better at finding businesses that are in the area as there are abundant heating and cooling companies in the greater Tucson area much closer than Florence.

Communication and service visit were professional and timely. However, service hand said he would recommend replacing washing machine and since then...crickets. So...what's up? How long is the normal wait to hear back on a replacement? Someone let me know something please. Machine gets worse with almost every wash and I don't want to have to start wearing unwashed clothes..

So far it’s been pretty good. The online portal makes it easy to put in a work order and they follow up really fast. Any time I have questions, I call and get them answered. Sometimes the wait time is kind of long on the phone, but usually they handle things really well.

As we have been loyal customers for years with several different property accounts, our recent experience with selling a property and cancelling its account has solicited an unprofessional response. I asked for a copy of my policy and was promptly given a copy by a different section of your organization. Two responses for this communication: first, we are not understanding the fact that we are not receiving a refund, as there is no verbage in our policy that applies to this instance, and second, we are speechless as to the lack of professionalism by your staffer who did not answer our inquiries about "why" we were not receiving a refund.

I’ve been doing okay with Old Republic. It was given to me by the seller when I first bought the house, so I just continued with it. I haven’t really used it much, but the technicians have been great and everything has been good.

A co-worker told me about Old Republic. I liked that they cover more than our previous home warranty company did, and so far, I’m happy with them. I've only had to file one claim so far, which I did online, and it was very easy. My only thing is that the menu on the website was a bit limited, they could definitely add some more options.

The air conditioner wasn’t working, so I called Old Republic Home Protection. It was a week-long process for the claim to be approved. The technician came, and said the condenser was broken, so he replaced it. He did a good job.

I filed a claim with Old Republic Home Protection for my water heater, and they gave me the service information. The contractor never showed up, so I called Old Republic and told them that they had taken the money but I didn’t have the services done. I was refunded very quickly and easily, so I didn’t have any problems with it.

Old Republic was recommended through a realtor. We had some issues with the HVAC system. They came out and said there was a leak. They refilled it with Freon but then we had another leak. They came out, refilled it with Freon, and that’s when I started a request. They sent another person out. Then I never heard back from anybody I called. Old Republic said they’re gonna get in contact with the technician that was out there. He never responded to Old Republic or me. So, I called again and got a different technician out. He went and looked at it. He filled it up with Freon, said it was definitely a leak and recommended a couple things be replaced. And then I never heard back again. I had to pay a $100 service call every time they came out and it’s 250 bucks to get Freon loaded up. So, I was paying for almost half of the service call.

I am the property manager for a guy who owns an Old Republic Home policy for over 10 years, and that was how I heard about them. Their customer service is average at best because it is not really a person, it is an automated call. I always setup a request on the phone, and sometimes it can be frustrating because it does not understand what I am trying to say. If I could talk to somebody, I can be on the phone for 5 minutes versus 25 minutes.

Years ago I bought a house for a rental, and the renting agency suggested Old Republic Home. They have been very adequate with the service that they provide, and I am very pleased with it. They have been very good when I make a call. Their price is high, but we get the service for that. I have multiple policies with them, and I highly recommend them if you are looking for that kind of coverage.

I’ve been a customer with Old Republic for just a few months. I tried to submit my first claim over the phone, but apparently, for the first 60 days, you can’t do it online. My interaction with the customer service representatives when I called was good, and the technicians they sent out were really good too.

We’ve been extremely disappointed with Old Republic Home Protection due to a poor experience with a contractor they required us to use In June 2022, we filed a claim when our garage door springs broke. Old Republic sent Citywide Garage Door Services to complete the repair. We paid our deductible and the repair was done. We thought that was the end of it.

I heard about Old Republic Home Protection through our real estate agent, and it was being offered as part of our home purchase. I used their online service and scheduled a visit. The contractor who came out had to make three separate visits. They first diagnosed it, then they showed up. It was the wrong part. Then they showed up the third time and finally fixed it. This was my first experience with them. I have had other warranty companies, and Old Republic is good.

We were having trouble with the air conditioner. Old Republic Home sent a tech and he repaired it. We haven’t had issues afterwards.

My most recent service through Old Republic Home Protection is satisfactory. The tech was competent and polite. However, the issue has not been corrected. Our lights are flickering and he checked the main, and he said that it is not a main problem. It’s potentially the light bulbs themselves or it is an electric company problem.

Old Republic Home Protect is a good company, and I would refer them. However, it was difficult to file a claim for my refrigerator. I had to go through a person, then they sent an appliance technician out 14 times to fix the seals which were in a bad condition. Every time they came, then the seals failed again. I had to wait, and then take the food out.

Old Republic was recommended to the property owner and the property manager on the accounts by their Realtor. But it's been fifty-fifty with them. Property owners that I work with have multiple homes so I have a wide range of experiences. On the positive side, there are times when the AC has gone out and people who came replaced and fixed them with no issue, and I appreciate that. I've also had really good representatives who are proactive and go and call the technician out. That's the other half.

I had a great experience with my recent claim through Old Republic. The process was very easy. The technicians were both great and came out quickly to my property. They were able to repair the issue the same day, and everything has been working fine since.

Honestly, the communication from Old Republic is terrible, but I will say the home warranty itself is very convenient. Every time I've requested a service, I never get a call from them or the people they facilitate the service to. I’ve submitted claims and gone four days without any kind of correspondence regarding who’s doing the service or if it's even being taken care of. I can go online and see that it’s all being taken care of, but both times I’ve had to be the one to reach out to find out.

Not bad but not great. The annual premium and the service call fees increase each year. Customer service is helpful but slow. Their selected contractors never contact me in a timely fashion. Nothing can get approved after 5 p.m. or over the weekend. So, when it’s 115 degrees outside, and the AC is broken, it takes literally days of torture before any reasonable solution. It took a week to get the AC fixed last time. Today, for example I finally had to reach out to the contractor they selected for an air conditioning issue. It was the contractor that told me that they sent the order back because they were not able to service my property type since the unit is on the room. I still have not heard from Old Republic about this discrepancy. I plan to shop around the next time the policy is set to expire.

Opened a ticket with Old Replublic, got assigned to a service provider and had a great conversation regarding the problem within 48 hours. Service provider ordered the part and installed when it came in. Dryer is now back to full working functionality with very little stress and easy resolution. Great experience as always with ORHP. Thank you.

Came out several times to fix washer and still having the same problem. Same thing with other things needing fixing. Came out and still having the same issue. Seems they send out people that don't know what they're doing. We never renewed and plan on going with someone else. Would NOT recommend this company at all.

Old republic is in principle a good idea, but the process of getting a service tech from their pool is excruciating, especially given the usual response time. Getting someone to answer your call means a one hour wait at times, although the web request is effective sometimes (hard to explain what is wrong and not conveyed to service people). Also, one is never sure if the issue is covered or not after you have spent the service call fee which is now over $100. The other issue is the low quality of the service people. I have had them outright lie about what is needed, including claiming they have to cut up things to fix a leaky faucet vs changing the cartridge which I ended up doing in one case. The techs are not very good, although some are real gems.

I have been without a refrigerator for nearly a month. Still no replacement sent. You call and are on hold for over an hour trying to talk to a person to ask about the model number you were sent for replacement, they say it’s a 25.6 cu ft, the internet says it’s a 28.4 cu ft, and the link sent says it’s a 21 cu ft. Then you approve as long as it’s a 25.6 or 28.4. Then you get an email with a different brand different model number. This should not be this hard. I just want a refrigerator same color same size or larger. I should not have to take a smaller refrigerator.

When our sewer line under the house gave way requiring an emergency repair and ultimately a full replacement Simple Plumbing was outstanding at stepping up to make this happen. Ovidio scheduled and executed the repair and replacement on time as scheduled and we were up and running again in no time. Simple Plumbing represented ORHP very well.

I’ve had Old Republic for six years now. My real estate agent gave me this warranty. Recently, the microwave was not working. Their tech brought the parts and fixed it.

Ultimately I’ve been very happy with my warranty as it’s been very well received and needed. My main issue is the lack of contractors in my area, which has caused having to have additional contractors come out for the same work. The other issue is ORHP really needs to look at the reviews contractors have online and kick ones with awful reviews to the curb. Because they’ve definitely demonstrated what the reviews indicate. While ORHP has paid for repairs, some of the repairs boggle my mind. In that they’d rather approve and $800 repair in a microwave that’s 15 years old instead of investigating the cost of a new one of only $225! Why they would even consider paying to repair one of that many years; especially, when they have to pay extra travel expenses for the distance really blows my mind.

We’ve been with Old Republic for about eight years. My most recent claim was for an AC that stopped working. The technician came out the same day and was able to fix it during that visit. He was very nice. I’ve had a bad experience before, but he was nice.

The service was poor for our most recent claim with Old Republic. They sent out a firm they use locally, which came once and said they fixed the problem with our refrigerator freezer, but they did not. We called Old Republic back and requested a different company, but they sent the same people. The second time, the same thing happened. So, we gave up and hired somebody else to take care of the repair, and we had to pay $100 plus out-of-pocket to get it fixed.

We made a claim on our InSinkErator disposal on or around Fri 18 Apr 2025, and were quickly and efficiently responded to by both Old Republic and Extreme Plumbing and Hydro. Our experience with Extreme Plumbing and Hydro was absolutely great. The office was friendly and responsive and easy to work with. They got us scheduled right away. Erin was the tech that came out to do the work. She was prompt, professional and knowledgeable. She was able to get our InSinkErator disposal replaced without issue. She was kind, friendly and hard working. Overall top notch service and we highly recommend them. Beau ** Georgetown TX

I have three homes that are covered by Old Republic. It’s almost a need and they’re good to have. There’s been a couple times where I’ve had to call to follow up, which I don’t mind but they could be a little bit faster on the callback or give a little more attentiveness. Other than that, they’re good to work with.

My wife picked Old Republic, and it’s been iffy with them. I've had problems with a bunch of homes. I get my prices jacked up some from the service providers, and all of a sudden, I have to have modifications. Sometimes, they take the time calling my tenants. I also get turned down on a lot of things. They say it's not covered. It’s somewhat not totally frustrating, but I don't like that kind of business sense. If I'm gonna pay, I’d like it done.

I’m not happy with my first experience with Old Republic. I’ve only had the warranty for a couple of months. It was given to me during closing, when I bought my house. I recently made a claim for a problem with my refrigerator, which wasn’t cooling. They sent one of their technicians, who did absolutely nothing and left. The technician said he was going back to their shop to make an assessment and come back, which didn’t make sense. Then I never heard from him again. I called Old Republic a handful of times with no response. I ended up calling my own person to try and fix it, so I wasn’t able to use the warranty.

I've had Old Republic for more than 10 years and they’ve always been good us.

The electrician Felix with FFElectric was phenomenal. I had an appliance repairman look at the dryer previously. He found no issues with the dryer itself, and he thought it may be electrical. So, I submitted the service request, and the electrician fixed the issue the next day! They were super friendly and explained everything.

We’ve been with Old Republic since March and we're very happy with the service. They’re very prompt. We had to rekey the entire house because we just bought it. The person who came to do the job was very professional. It was great and quick. Luckily, we haven't had that many problems with Old Republic. One thing we wanted, they responded very quickly and promptly.

We are very pleased with Old Republic. Whenever we submit a claim by phone, the representatives are very friendly and helpful. The contractors we had out for the air conditioner were amazing.

The service person, David, was very professional and committed to the work he was on. He was thorough and was knowledgeable. He was definite and clear in his assessment of the problem. We are thankful he resolved it. We are also happy with the prompt service by Home Republic. There was no delay as they listened and addressed the issue.

Ok, so maybe it is difficult to finally submit a repair ticket, but once you do, they are extremely dependable. When I complained about one of their providers, they quickly referred me to a new one that turned out to be great. They also called me which was very thoughtful. Don’t hesitate to contract Old Republic Home for your home warranty.

I have paid twice to have my water heater looked at as the water smells, has sediment and is cloudy. Both times they denied the claim saying the problem wasn't bad enough. I cannot drink the water, brush my teeth or shower but glad to know "it's not bad enough" for coverage.

The provider proactively reached out before the event to gather details about the issue and the specific product model involved. Thanks to that prep work, they arrived fully informed and equipped — and were able to resolve the issue on the spot with a replacement part. Honestly, I’m really impressed. This is exactly the kind of professionalism and ownership that sets a service provider apart. It’s refreshing to see such attention to detail and commitment to getting it right the first time.

We got a home warranty through Old Republic when we bought our home and used it for two things- bad outlet and dishwasher that stopped working. Very satisfied with both repairs (replaced dishwasher through warranty) so we renewed the home warranty. Have had one electrical issue since and it was fixed as well.

After taking over 30 days to get a repair technician out last year and it not being able to repair because it was now too cold I followed up with Old Republic this spring and they were able to send out a repair technician after two attempts to get a air conditioning unit on one of my rental properties repaired. I've dealt with many home warranty companies as a professional property manager and in my opinion Old Republic is the best company to deal with. Even though they are not perfect They are much better than the others.

Old Republic has been fantastic to work with this year. I switched from another very large company after a less than stellar customer experience, and wish I'd known about Old Republic sooner. It gives me great relief to know when I call they will answer, and send help if needed. Living in an older home doesn't need to be stressful, they make this simple and easy to file a claim and get someone out to help fix things when they happen. I added additional coverage for pool, slab protection, roof, and feel confident that I'm ready for anything.

I have been for three years using your services and I must saying except one time, every Robb I have submitted for repair had been addressed and corrected. Extremely professional providers and if there is an issue, you quickly address it and get me the right he’ll I need. I used different company and by far, Old Republic is the best!!! I recommend to all homeowners.

The staff and easy to use features with Old Republic are excellent. They are very responsive. I would like to see them allow for review of the contactors who provide service as I recently had a bad experience with one who should not be paid for their service as another company had to come in and clean up their mistakes and lack of customer concern or follow up.

Tom who did our rekey service was great. Had a very good experience with him. Water heater and HVAC experiences were good too. I hope we don't need to use your services again anytime soo, but if we do I hope it'll be as good as our experiences so far.

The guy that Old Republic sent for my claim was great. He was friendly, got the work done, and very quickly, knew what he was doing. I was happy with that. I kept his name in case I need just something else done. We had an issue with a burnout fuse on the furnace. Now, everything's good. My experience with Old Republic so far has been fine. But they didn't do anything other than give me a recording when I submitted a claim for the furnace.

My experience is terrible. I called Old Republic and reported a toilet leak at the base on toilet bowl. Old Republic dispatched a plumber to my place. The plumber identified the issue as a rusted/chipped toilet flange and wax ring. The plumber called Old Republic to get the approvals for the fixes. I also called Old republic and got confirmation that my plan covers both the wax ring and flange. A late later, a lady from Old Republic called me and told me that they denied fixes because the house is vacant. I told the lady that the house is NOT vacant, the previous owner has just moved out and I am moving in.

I’m happy with Old Republic. It was given to me by the Realtor when I purchased my home, and I’ve had great experiences with them. It was also easy to submit a service request. I usually call the number and do it through the automatic phone system. And the technicians that were sent out were pretty good

The customer service at Old Republic is pretty good except for the wait. Their service is great, but you have to get to talk to somebody first. The technicians do their job well, keep you updated, and let you know what they're doing.

I've had Old Republic for two and a half years and I've only had one claim with the water heater. It took them 13 days to send someone out to make sure the water heater could get fixed. My husband dealt with them, but I just didn't like the way they treated us. They were quick to get the money, but slow to get it going. The water heater is working okay, but we still dropped them because we weren't happy.

I usually call Old Republic when I submit a claim. It starts out automated but then you can get a live person and they’re helpful. They send us an email with the name, phone number, claim number and they tell us when our appointment time is scheduled for. Then they’ll follow up to make an appointment.

The first time, it was the water heater. The second time, it was the heat in the house. Everything is working great since the repair. And the person who came was amazing. Very kind, very clean, showed up on time. They've been great. I had several warranty company and Old Republic is the best I've ever had.

Keep in mind that the one star reviews are more than half the number of the 5 star reviews. Purchased their silver policy. Our garbage disposal was smoking. I waited over 45 minutes to be able to ask questions. The $100 they charge for a service call covers ONE only and NO REPAIRS OR REPLACEMENT! The plumbing companies I contacted do not even charge $100 for their calls. This company has found ways to invalidate ANY and ALL repairs that should be included in a $600 for one year policy. Before you can schedule any service at all, you must pay $100 up front. This company rips their customers off and I believe most of the positive reviews are fake. I cannot begin to tell you how angry I am that I wasted $600.

I had an issue with my dishwasher, Old Republic sent a repair person out quickly, diagnosed it as an electrical problem, and fixed it. So far, so good.

Our Realtor set Old Republic up when we purchased our home. We have it for 10 months now. It’s been fairly easy to file for claims. We make a phone call or go online. I went online with my phone and it was easier to make a phone call. We've had a couple of claims and we received the name and time the contractors are coming over the phone.

Old Republic was set up as the warranty when I bought my house. It’s very easy to contact them and get a service request set up. The interactions I’ve had with their customer service reps have been very good. I’ve had no issues with their technicians, and they’ve always been good.

My wife is the one who usually meets with the technicians from Old Republic. Recently, she had trouble with the washer because it wouldn’t put out cold water. The tech who came out wasn't able to fix it, so my wife let Old Republic know and they sent out somebody else.

It took nearly two months to get my heater fixed. There was a lot of “he said, she said” between ORHP and vendor. So much so, I transcribed my conversations with every agent I spoke with at ORHP and vendors. Then when it was time for me to renew my policy, I was informed that my policy was being cancelled for having two major repairs in my first year (heater and A/C) it would be cost prohibitive to keep me on as a client.

The air conditioning unit stopped working, Old Republic sent technicians out and they were very good. It was quick, and there was really not much to it.

Sometimes, Old Republic is helpful. Sometimes, they're not. They send out bad companies that have 1-star reviews and wasting the customer’s time. When they order for parts, the time is lengthened because it goes back and forth. We’re still having issues with our fridge. They sent out this one company that barely even looked at the problem. They need to get better third-party companies that do the work.

I have been try to get my air-conditioning fixed for 2 weeks and the technician came out and looked at it and tried to order the parts to get it fixed and was told that ORHW would take care of getting it ordered. I have heard nothing from Old Republic in 2 weeks on what is going on and still do not have AC and it is getting very HOT.

I’ve been with Old Republic Home Protection for five years. They’ve been very good. I’ve been very happy with them. The service was great. They took care of everything.

Placed a repair request on Mar. 6, 2025. Old Republic responded the next day with Service Company Information, Service Company arrived on March 10, Updated Firmware, confirmed the Ice Maker needed to replaced. Service Company returned on March 11, to replace the Ice Maker. Very responsive company, great customer service. Would recommend to anyone who is looking for an Extended Warranty Company.

Everything was fine. I submitted my claim online and it was efficient, easy. The technician that Old Republic sent was very thorough. He showed up when he said he was going to, troubleshooted the issue and got it fixed. It was very smooth.

Placed my order on-line--the process was explained and easy to complete. I was contacted by provider within hours and the problem was fixed 2 days later. Very good communication with ORHP and provider. Provider was on time and knowledgeable and thorough, respectful and courteous. I received follow-up email from ORHP.

I placed a service order on 3/20, for a clogged sink. The provider called and scheduled an appt to come out on Sat 3/22. I got a message from ORHP that the plumber was unable to do the work because there was no clean out at the property. I called the provider and left a message to discuss and hadn’t heard back so I called ORHP on 3/25 at 8:53am and advised that I hadn’t heard back from the plumber. Lady told me she would reach out to them to call me and that I would still have 30 days to get fixed if I was able to get a clear out. I called another plumber and they were able to get the clog cleared just fine through the p-trap so I called ORHP today to see if I can get it paid for or my $100 service call refunded since the plumber that was sent out didn’t do the work and hasn’t even returned my phone call but ORHP is saying they have no logs of me calling when it’s clearly on my phone log that I called on 3/25.

It’s always a pleasure to talk to the staff who answers the phone when I call for a repair. They are very professional and enjoyable to talk to. The companies they have sent out are companies that are professional and get the job done. I will recommend them to friends who need repairs done at their homes.

We were looking for this kind of policy when we first bought our house. It may have been part of the sale, maybe the sellers or the Realtor set it up. It’s been a few years, so we decided to stick with it after the first year.

I was recommended Old Republic Home Protection when I bought my house three years ago, and it's been a great experience. When I have a problem, they always come through.

It’s been great. We had our house rekeyed, had a problem with the air conditioner and Old Republic took care of that. The customer service people were pleasant, very helpful, and the technician was very nice, thorough, and did a good job.

My refrigerator was making a lot of weird noises. The technician that Old Republic sent out replaced a switch in it, and it seems to be working out. We’re going from there, keeping an eye on it to see.

What I like most about having Old Republic is they come on out. They don't leave me leaning and waiting, especially when I have something that really needs to be done. It goes smoothly for me. I call it in, they give me a claim number, tell me when somebody's coming out and how much I have to pay them. As far as having repairs done, I haven't had a problem. The dryer wasn’t working, which was a big concern, a contractor came out, fixed it and it’s working perfectly.

I took the house to put my employees in, and Old Republic was offered it to me at the closing. But I’ve had a couple of issues where I bought the top-of-the-line that they could do on the house, and then they come out. I had a leak stopped up, and they said they couldn’t do anything with it. I took my own employees, and they were able to unstop it. No problem. The drains were.

I submit claims with Old Republic over the phone. Their reps have been really good so far. The techs were nice and the service was great.

I had my double oven repaired after it caught on fire at the top. I called Old Republic and the technicians who came replaced an element. About a year later, it did the same thing again. When I called them, the guy said it didn’t catch on fire this time, so the warranty wouldn’t pay for it.

I filed a claim with Old Republic for the garage issue and the technician came out and did a good job. He was knowledgeable and helpful. The repair went well. It was fixed the same day that they came out.

Our Realtor said that it would be a good idea to get Old Republic when we purchased the home. When I had a claim, I called them up and was able to talk to a person, not a robot. They were very nice and helpful. I had follow-up questions and they responded. They referred my claim to a plumbing service, and then they reached out to me about making an appointment. The day of the repair, I was running errands and he got here first and was very nice about waiting. It was only a few minutes, but some people tend to leave, so I was impressed with that. He came in, did the job really fast, and that was it. I appreciated that the service was fast, both from Old Republic and the contractor.

Old Republic has taken care of our issues very timely and handled everything very professionally. I like how easy they are to use and how quick the response time is. When I submit an issue, they’ll call me back within probably an hour and they’ll have a technician on the way. Lately, we had electrical issues with our air conditioner. We just called in, and they had somebody out here that day. We’re going to try to figure out how to extend the home warranty with them this year.

We were buying a home, and our Realtor told us about Old Republic. So we purchased the warranty. The first time we called them, we had two issues with our air conditioner. It was easy to make the claim, but in order to get approved and the repairs to get done, it takes forever, and it's horrible. It was 100-something degrees here, and it took them two months to fix our air conditioner. It wasn't the contractor. It was the home warranty. They said that it had to go through proper channels and proper commands. What I like most is that it was easy to make the claim. What I like the least is the time frame. They told me that for it to get approved, it could take 7 to 10 days. But they don't approve of anything immediately. It's worth it. It definitely saved us money because our unit was older it didn't have to be replaced. So we had to pay 400 bucks for the re-piping. But that's to be expected.

Pristine Plumbing arrived and spent almost an hour but they were unable to unclog the sink. Another plumber came the next day with a 50' snake and was successful in unclogging the sink. The second plumber also spent approximately 1 hour to accomplish the goal. Both plumbers were professional and friendly. I would recommend this company again. Thank you.

Thanks to the coverage we get with our Platinum Plan, we have peace of mind whenever something goes wrong in our home. Our coverage has provided us with a brand new water heater, a brand new dishwasher, and countless repairs on our Air Conditioner. We always know that when we make a service request, our repair will be completed in a timely manner. We have used Old Republic for many years, and it has absolutely paid for itself!

The HVAC company went above and beyond to take care of our system. Their technician was more than patient while helping me understand necessary cleanings and repairs, was very knowledgeable, and went out of his way to assist with getting our system up to par - just before I deployed! Now I can rest easy knowing my family will be comfortable during the hot Texas summer! Quality service all the way around with fair pricing, definitely keep the company on your docket ORHP!

A professional repairman was selected and sent by Old Republic. The repairman arrived on time and discovered and repaired the problem with my refrigerator's control board promptly. The repairman was very polite and spoke clearly as he described the problem and how it was corrected. He left the work area clean and my refrigerator has operated properly ever since. Thank you.

Response time was very fast. Our water heater was shutting off repeatedly. They send Alvarez Plumbing, in SoCal to fix it. The guys were great at explaining the process and issue and got it taken care of right away. Punctual and very professional. This is my second service through Old Republic and it's been worth it compared to paying full cost for repairs.

We have had ORHP for ten years, and I am questioning why I keep renewing. They always send providers with terrible reviews and sketchy service. We are paying a fee for a pool issue even though the company showed up and said it was electrical. The electrician was not helpful, lied to ORHP, and tried to call a buddy to refer us to. My husband was not comfortable and we ended up hiring our own company after research and paying out of pocket. When you called customer care to complain, they were rude and sided with the provider. Again I truly debate why I continue this policy… I pay extra for pool, but pool company can’t help us with a loud motor “until it breaks”.

Why replace my shower handle for a cheap plastic one? Now my stuff is mismatched! You guy could've at least paid for a metal handle. I wish this was explained to before hand else I would have canceled the work order!

I’ve had Old Republic warranty for 2 years. Most recently I called about my water heater. I was told under my plan that it was covered. What they didn’t tell me was the fine print. I had one of their providers come and check the water heater. The plumber deemed it as unsafe and drained it. He said that it would have to be replaced. This is when the fun starts who is going to replace it. I’m going on three days of waiting for Old Republic. They like to keep you waiting, lie to you and push it on to someone else. As of today I still do not have a water heater. I was told by a manager they call today by 11:30. It’s Friday and we know nothing will happen. I will never recommend Old Republic and will be cancelling. Good luck.

This company will constantly look for the cheapest way to solve your issue. Most of the time this creates a terrible inconvenience for the customer. Some of the repair companies they use are incompetent, yet they continue to send them out on jobs. Even when proof is shown of their incompetence. Do not recommend using.

When I bought my house, the Realtor had Old Republic on there. And I think Old Republic is all right. I like what they do. And I’ve never had any bad stuff with them except for a couple of times when I thought I was covered. Like when my central air and water heater went out, I didn’t know I had to pay all that money upfront for them to put those in. I thought all that was covered there. And they wouldn’t allow me to upgrade because they said that my account was ready to expire.

I’m a realtor and my daughter has a policy with Old Republic. I usually am the middleperson because they’re usually at work. I usually call over the phone to submit claims as I’m a talk-to-a-person kind of person. Everything has always been pleasant. The most recent claim was over my daughter’s heater, and it has been working okay since the repair.

My Realtor purchased Old Republic for me as a gift, and I'm very grateful for that. I’ve had it since I bought my house in December. Submitting the claim is very quick. They did a wonderful job with the repairs that needed to be done for my dishwasher, but it was a bit of a process to order the parts. I'm happy with the service.

Old Republic took very long. Every time I've called, they put me on hold, which was fine. I do understand you have to look back at tire reports to see what has been said so you know how to address it. But I was on the phone for 20 to 30 minutes each time I called.

Old Republic was included with the purchase of my house. I just looked at the paperwork to see how much the actual total is, and the service fee is very minimal.

Old Republic is our home warranty. We just moved in. So, we've had them for like two and a half months, since January.

Submitting a request at Old Republic through a cellphone is a little difficult. The website didn't really accommodate that too well. But it worked either way.

I’ve kept Old Republic on all my houses since 2017. They’ve made me happy over the years, so I’ve stayed with them. Calling the call center could be a little quicker, but that’s really my only issue. I understand that with today’s economy, a lot of places are short‑staffed. When it comes to handling claims, they’ve done a great job getting the work completed.

I had a claim one time, and the experience was good. A garbage disposal went bad, and I called Old Republic. About a week later, they came out and swapped it out. Old Republic is what my Realtor recommended to be the best one. The Realtor provided me with the warranty when I bought the house, and I stayed and renewed with Old Republic after the first year. My sister bought a house and I referred them, so they bought a warranty with them also.

It feels like Old Republic is an old friend with great vendor contacts. The online process is extremely simple and their communication thorough and immediate. Both times I've needed to use them, their vendors showed up on time, worked swiftly and respectfully, and had my appliances up and running in no time. I can't recommend them enough.

Everything worked out great with our claim. Filing it was really easy over the phone. We were given the company name of the contractor that was gonna be showing up. We were told that we were gonna be given a phone call by the contractor, which happened, and everything went smoothly after that.

I've used Old Republic already, but I found that really disappointing because I just got into a new home and my dishwasher stopped working after using it for the second time. I used my warranty that I had through the Old Republic and the guy came out and found that the air gap was clogged, so he just unclogged it. I was a little mad I had to pay 100 bucks for just for a minute's worth of work, but it's been working great. Overall, it was a good experience so, but I'll wait and see for future issues.

I had Old Republic send a technician because my fan kept coming on and I didn't know if it was a thermostat problem or a hardware problem in the attic.

The Old Republic rep, Janelle, was amazing. She just sold the product so well. I've already filed a claim and they came out and fixed my sump pump right away. But my microwave has still been broken for a month and a half and there has been no follow-up. I still would refer everybody to Old Republic.

My experience with Old republic has been horrible. They owe me money. They're a rip-off and con artists. They're scammers. They owe me at least $200, plus my time and emotional well-being from what they put me through.

Old Republic is a great service. We've purchased rental properties before, and we were given the option for the new home buyer protection plan and they offered us three. We looked at the policies, and we chose Old Republic for two reasons. One, the price is competitive and well worth the service. And two, we had a great experience with them before.

I found Old Republic through my Realtor and it’s been good. I just recently had them come out to check my refrigerator because my freezer wasn't working and it wasn't getting the food cold. It turned out one of the little shelf thingies that’s there was put on backwards, so the door wasn't closing completely. But it’s working now.

Old Republic replaced my water heater. To submit the claim, I went through an automated system. And they give me the contractor’s name and number. They said, “They'll call you, but here's their phone number.” And it worked out great because they provided excellent service. Everything is functioning real good now. Old Republic I the best that I know of.

It’s been okay. I called for service request and the lady I spoke to was awesome. My garage door wasn't closing. They came and they said it was a wire. It's still doing it, not as often as it was, but it's still not going down. I have to force the button, keep pressing it multiple times, so I need to call them again.