Old Republic Home Warranty Reviews

Everybody needs a home warranty program, but when people buy something like this, they don't really want to have an occasion where they use it. People hope their appliances are well-made and not built with planned obsolescence. Now, we build things with failure dates in mind. We don't build things to last anymore. We build things because we expect them to fail and that's not fair to the customer. The customer doesn't wanna have to go through the process of putting in a claim. That means something with regard to the integrity of the industry. It is all about the dollar and the more dollars the company can collect from people without them utilizing what they're paying for, that's the endgame.

As for the contractors Old Republic sends out, they don't know anything about what they're providing. I'm the customer. I do not know why the appliance broke down. All I know is it's dysfunction. However, they come in and they don't have the ability to really assess what happened. They're undertrained. All in all, I'm very dissatisfied with Old Republic and I'd tell people my experience.

We looked them up online and immediately called Old Republic to request that somebody else come out because every single review on Yelp, Google and Reddit basically said not to let this person anywhere near our house. Not only did they break multiple things, but the guy is super misogynistic and rude. Old Republic reassigned the job to somebody else, but they were no better. We did the same thing. We immediately went online, looked up this person and the issues were very similar, including, this time, it was a person who over the course of multiple years, there were multiple reviews mentioning that this person yelled the N-word at people.

So, we called Old Republic again and were told, "Sorry, there's nothing we can do for you. We don't care about reviews, and we're not going to look at reviews. And none of that matters to us. The fact that they're licensed is all we care about." We started talking about, "Okay, can we pick somebody?" Frankly, we were getting really frustrated. Every time I've been on the phone with them, it's been a runaround of reading an answer off a script, repeating it over and over again, and not really listening to what I was saying. Old Republic could improve by having people who recognize that they're talking to another human being.

We called again and got somebody else who ended up going online and reading those reviews while they were on the phone with us and completely understood. I ended up finding somebody else that they could send out and that person is at our house right now. Overall, it is nice to have the warranty. It's a safety net, but the process of dealing with it can be frustrating, but that's most warranties. Let's be real.

Old Republic is a company that's easy to use. They think about their customer as one of their own. They work really fast to get a problem resolved. Me living in Arizona, one time, I had an AC problem, and I had the contractor call me within minutes after submitting my claim. So, they're worth every penny. Having the warranty gives me peace of mind. You can't really put a price on that refrigerator breaking down and you don't have $1,500 to spend to go buy a brand new one. You call Old Republic and within minutes, they have a repair guy calling you and scheduling an appointment to come out and fix it for your deductible. That's something that is super affordable, too.

I appreciate the fair premiums that I'm paying Old Republic. So, if I have someone come and do a tune-up, it's not four grand out of pocket. It's just $100. The clarity on what's covered could be improved though. I feel like I have to go digging around on a website to see what's covered or what's not covered. Eventually, I find the information, but it's not without a little research. Other than that, so far, so good with Old Republic. I'll be renewing service with them.

I started that claim in August and it took two months to get everything finally completed. However, I've been having a difficult time getting my money refunded to me. It's been about a month and a half, and I'm still waiting, which is very frustrating. I called Old Republic at the one-month mark and asked them about it. They said that they were waiting on me to submit the invoice for one of the appliances, but I'd already submitted the invoice that had both of them on there and they didn't bother to call me to check up on it.

In my experience, Old Republic does everything possible to nickel-and-dime customers and exploit loopholes in coverage. I have never dealt with a company that makes it so difficult to use the very coverage you’re paying for. Needless to say, I did not renew my policy. I strongly urge new homeowners to consider other options—you don’t want to face the same headaches, delays, and added costs I did while under Old Republic’s coverage.

One of their representatives asked me if I was "slow" when I was trying to get her to explain why my work order wasn't covered when her colleague had called me the day before and said that it was. I have even had items that are marked as safety issues and code violations that they refuse to cover because it's not part of a "covered repair." It has really been a stain on my whole experience so far as a first time homeowner. Luckily, the seller included plan is only for the first year, and I will definitely be shopping around for a better company and experience moving forward.

Usually, I don't have trouble finding a technician, but there was my most recent incident where it took about two and a half weeks to three weeks to get in touch with the technician. We've been back and forth. And then I asked if they could refer me elsewhere. And I think they told me that it was the first time I heard somebody say this, but they said I'd have to do my own research and find someone. And I'm like, I wouldn't know who's contracted with Old Republic Warranty. And I was like, You know what? Let's just stick with the same. I'll just try to hand them down even more even though they did do their part as well. They did say that they've tried contacting the technician, but yeah, no.

I've always had a good experience except for the last call, where I'm telling you about the technician. She sounded a little passive-aggressive. I didn't really like the way she was speaking to me, but I went ahead and I was still polite throughout the whole call, and she couldn't help me, but it was just that last representative. It wasn't about the call that couldn't help me. Other than that, I've had a good experience with the people I've spoken to.

The only downfall with them is sometimes, they'd send people that were very low rated, which always worried me. But in the end, they always fixed it. There was one time with the icemaker that I had to call them back out. They put a seal in the ice maker, and then it quit not too long after, so they came back and put a whole new seal in it. But if they hadn’t dropped me for no reason, I’d say they did great.

When you send out people to do any kind of repair in the house, I feel better when it's a hometown person because I can get more speedy service. A few months ago, I had a microwave replaced. Now, years ago, whoever was gonna take it out and install it, he would bring the microwave. This time, they shipped the microwave, then I had to wait three days for the contractor to come and install it for me. I wasn't happy about that. Whoever's in town can grab it at Lowe's or Best Buy, and bring it here and install it. But other than that, I've been satisfied. I recommend them to everyone I know. Everything's been beautiful.

Old Republic does my appliances. I submit work orders to them and they fill them. They come by and fix it. I had one a couple of months ago. My AC wasn't really pumping out well. They came and filled it up with Freon, and it works great. The most recent one, the dude they sent was like a maintenance worker. He came and updated my AC device, where you twist it and turn it up or down. I had one from the 70s and he put a new one from the 90s. Funny enough, it wasn't brand new, but it was a new unit and it's a little better. There was no charge 'cause they paid for it. But then I was told insurance companies that cover appliances will try and fix it till the very end and not fully replace it. This is probably my last year paying for Old Republic, but we’ll see. In the world of insurance companies, they're probably average.

That said, I had an easier claims process compared to going through my personal insurance. Their team came out quickly, but the issue wasn’t as big of a problem as they initially thought. It was an easy fix, but it wasn’t covered by the warranty, so I had to pay out of pocket.

My main concern was that when I received my warranty, there wasn’t enough explanation of what was covered and what wasn’t. I understand that would be a long list, but having more information upfront would have helped.

Our most recent claim was when our HVAC system broke down in the middle of a heat wave. Old Republic contracted a local vendor, sent them out promptly, and the issue was fixed within two days. They went out of their way to accommodate my schedule and get everything fixed as quickly as possible.

We’re in our first year of homeownership, but we’ve had other home warranties before that didn’t really come through. Old Republic was a happy surprise. They helped us when we needed it.

We submitted a service request. Trying to get somebody to come out was good. They were able to schedule a provider quickly. But then the follow-up after that was extremely lackluster. There was no reaching out regarding the status of the service call, neither from the contracted service provider or Old Republic. Honestly, I think it’s a waste of money.

The contractor didn’t fix anything. We got a basic home warranty and it was just to cover the appliances as well as HVAC. Fiberglass insulation started blowing through our vents. It just happened recently so we contacted Old Republic.

I would have looked into it myself, but since we had the warranty that covers the HVAC as well as appliances, I called them first to see. They can go and check it out. They contacted the service provider and they came out, checked it out, took photos, and told us his thoughts. But he’s just basically gonna send it to Old Republic. Old Republic just said the service has been completed.

I’m very dissatisfied because there was no follow-up. They said, “Unfortunately, we don’t cover this. It looks like this is this or that.” There was no conclusion to what they found. He took it, he gave his opinion. But obviously, he needs to send his conclusions or assessment to his company as well as Old Republic. But there was nothing to follow up regarding Old Republic’s assessment of the matter. In other words, there was nothing. I just felt like we paid for the service call and that was it.

I haven’t had any problem with the contractors. The ones that came out did a great job. A plumbing company came out for the most recent claim and also did great.

What I like the most is when I have a problem, I can call and put the claim in. Whatever the problem is, they tell me someone’s gonna contact me to schedule an appointment. They send it to whatever company, and those people come out.

And I never have a problem. So, I love that. Now, it’s a little different. I don’t know how the system is set up now.

I don’t make a lot of claims. When I call Old Republic, it has to be an emergency. So, I call them for that. So far, the claims have been completed.

If you call over the weekend, you gotta wait till Monday for someone to come out and fix it. So, that’s kind of a lack too. If something happened that Saturday, you can’t get it fixed till that Monday.

However, the plan changed over the past few years. I used to get more for my plan. Now, I don’t get as much as I used to get. It’s not the same coverage.

Overall, I will recommend Old Republic. The money you pay for the plan is worth it. They have contracts with people who will come out and get the job done.

Since he noticed that I wear glasses and have difficulty seeing the thermostat in the evening without turning on lights or using a flashlight, he provided a new digital thermostat, which is visible at night because it lights up in bigger numbers. I am happy that he came out, though he didn’t take the $100 that I was told I’d be charged. So I got the bill, and gotta mail it to them.

My most recent claim had to do with a fan. I live in Bakersfield, California and it’s known to be one of the hottest places on Earth. They would install fans that go round and round, and they’re attached to the ceiling. My fan wouldn’t work anymore and I wanted them to fix or replace it.

I’m a detailed person, which can make me hard to deal with, but Old Republic was easy. To ensure things went smoothly, I asked the representative for the worker’s first and last name and his telephone number. The lady from Old Republic said they don’t usually give out the number.

I told her I wanted it for two reasons. First, if he’s a good worker, I might hire him again. And second, in case something goes wrong, it’s smart to have it. She gave it to me, and I was really glad. Old Republic was very cooperative.

It turned out that the worker called and would like to come in half an hour later. I appreciated the quick service. He was excellent. He knew what he was doing. If he was a doctor, he had a good bedside manner. He spoke clearly to me. Most people talk too fast for me because I’m hard of hearing, but his voice was very clear.

The technician said it was a bad motor. He told me it had to be replaced, then asked what kind of fan I wanted. I said, I didn’t really care, but I’d prefer it to match the others in the house. He said he’d go buy the fan then submit a bill.

Everything went smoothly. He did exactly what he said. The technician showed up five days later to install the new fan. It was an amazing example of how a serviceman should be. They should be polite and give the feeling of honesty, and be able to do things on the spot, which he did.

I also had one experience. The floater on my toilet wasn’t working. And the person who came put a new one in, but about two weeks later, the same thing happened, and I had to call again. And they were a little reluctant because they thought maybe I was pulling their leg, but they did send somebody out. He came and had to replace it. So, apparently, the part was defective. And he wasn’t happy about having to come back out to do that, and he told me that if it happens again, they won’t be able to cover it.

I’m waiting for a call from Old Republic because I gave a check to the contractor that came out, as payment for the service call. The check was cleared by my bank, but Old Republic said they haven’t received the payment, so that bothered me. We’ve had them for almost 20 years, and this is the first time I’ve had this kind of problem with them.

Old Republic takes care of a lot of the stuff in making the connection between me and the service provider. The service provider calls me and tells me when they’re gonna come fix or evaluate the problem. Old Republic calls me if they approved the claim or not. They’re always very professional in handling the situation.

I recommended them to a friend of mine who just purchased a house and I told him to make sure they got Old Republic.

Old Republic is a good company, and I like having the security for any of my appliances or anything that would need fixing in our home. That said, I would still advise others to research home warranty plans to make sure it’s the best choice for them.

They were just here last week and fixed the issue with my air handler that had a failed fuse. They were good. The other people couldn’t come out until the following week, so I reconnected with Old Republic, and they gave me a new contractor, and those people came out the next day.

I only had one unfortunate circumstance, and that had to be the pool, and it had to be over 10 years ago. The guy they sent over wasn’t good. And when he showed up, it looked like he was half on drugs. We had a pool leak, and he said my motor failed because the tank is leaking onto it. And I told him it’s an outdoor motor. And it rains all the time. We get torrential rains here. And it’s never failed, unless this tank doesn’t follow the law of physics. It goes down the tank, it will go down the bottom, and it will mess up the motor. So, I told him he was full of crap. My resolution with Old Republic was, screw them. I hired my own pool guy. He got it fixed, and I got reimbursed from them for that. That was my only incident with them. Everything else, they fixed.

And their overall cost is reasonable. It’s $550  that I pay. I don’t have my roof or a pool on there anymore. It was higher when I had those. But I had a new roof put on, and I had my pool redone, so I dropped that coverage. I had that for the first 15 years.

About a month ago, Old Republic called and said they were gonna replace the pump on the hot tub, and I haven’t heard anything from them. They need to follow through what they say they’re gonna do. I don’t know if I’d recommend them to anybody. They can’t follow through what they say. To me, that’s pretty sad.

Customer service was okay but they didn't carry what was needed. We had to use and electrician on the house. And the gentleman stood in the middle of the garage and explained to us we'd have to pay $700 to have something completed. The person they sent out wasn't able to solve the problem.

We also called about our flooring in the kitchen and they said, they didn't have a coverage for the flooring. And the thermostat was replaced when someone came, so that was good.

I kind of feel like they’re wanting to push me to use the website instead of call, but I don’t think that’s unique to them. Everybody wants me to do it myself, but I wanna talk to a person. As much as I appreciate people offering for me to do their job for them, I still have the gall to decline.

They did a really good job with our first claim as well. It was easy to navigate their phone system and file a claim, and I felt like they get somebody out really quick. Old Republic is really good that way.

I had a water leak in my bedroom and it turned out to be the air conditioner on the second floor. The drain line was either plugged or broken. I had three different contractors come out. The first one was a plumber and supposedly, he cleared the line out. But the next day, I was having even more problems. I called back and they sent out a plumber. The plumber looked at it and said it was not his responsibility. They sent another air conditioner person. There was something dripping in there but there wasn’t any report.

At that point, I called Old Republic. I told them I was gonna call somebody that I trust to come out and take care of the problem. This went on for two weeks until I finally got it resolved, which was a hassle. Old Republic finally paid because he was an independent contractor.

If you want something affordable, it’s not a bad way to go but I’d tell others to be mindful of their own research. Other than that, I’m satisfied. Everyone I talked to is very nice and they really tried their best.

• $24 HVAC tune-up (not requested either)

This inflated my bill to $1,080, with $990 still due, when all I agreed to was the $96 AC add-on (see attached invoice screenshot). This feels like a bait-and-switch tactic: lure customers with affordable add-ons, then sneak in hundreds of dollars in charges never approved. That is dishonest, misleading, and unfair. I strongly warn anyone considering Old Republic Home Protection: check your invoices line by line. Based on my experience, I cannot recommend this company at all.

Also, the service provider that was assigned to my call are unprofessional and NEVER answers the phone. Today (a week from diagnosis), we are getting word that our compressor has been ordered and it's another 4 days...leaving us without any options or availability to pivot and get back into our home. There are compressors available in the city of Phoenix that I am sure could have been sourced to take care of their customers, but I guess they have to watch their bottom line at any cost, even at to the detriment of their customer, which they pretend to be helping. RUNNNNNN from this company.

I waited about a few days and called back on 08/22, and at that time another rep told me that my plan was active effective 08/13/2025 and that I had a 30 day grace period since it was part of a new home purchase through escrow and not to worry. However, he proceeded to schedule my service appointment but couldn't because the previous rep had noted that I had told him that the AC wasn't working and that it was a pre-existing condition. I told him that I never told him that, and he said he would pull up the recording and would call me back. I never heard back from him.

Since it was averaging 100 degrees where I live and I had contractors working, I could no longer wait and just called the local AC company to service it. The unit was working fine and he just added 1 lb of freon. Since I had been getting the runaround amongst the confusion of the various Old Republic Reps, I decided to cancel the plan on their website.

I called back 2 days after submitting the online web form, and the 1st rep told me that my plan was still active and she could help me cancel it. She put me on hold, and I waited for 10 minutes before another rep came on, but she had no clue why I was calling. She had to go through the who verification process again and then told me that she cannot cancel the plan for me because it either needed to be done from the website, but said that it wasn't reliable and recommended me to send an email to cancellations@orhp.com. She also told me that I should get a full refund since I have had so many issues and hadn't used my plan. She recommended that I call in 4 days later to make sure that the plan was really canceled.

I called on 09/04/2025 and was told that my plan had been cancelled but that I would only receive $430 back due to a processing fee and the proration period from 08/13/2025. I asked the rep how the plan could be prorated back to 08/13/2025 when it supposedly wasn't active and I couldn't schedule a service request. Anyways, they were a waste of time and money. If you don't want the runaround and aggravation, I would stay clear of this company.

By the time the service tech showed up on 8/18, he found the refrigerant was completely gone and suspected the coil as the major leak source. And here’s where the nonsense begins: Orhp DENIED my claim, saying it was a “pre-existing condition.” On 8/20, I appealed. I called their CSR, explained clearly that the AC WAS working at the time of inspection, and even sent them my inspection report—because they specifically asked for it.

Two days later (8/22), I get a voicemail from another CSR saying they’d proceed with coverage. Finally, I thought they were doing the right thing. But no—radio silence. Nothing happened. So I call them back on 8/25, only to be told by yet ANOTHER CSR that, surprise surprise, they actually were NOT going to proceed with coverage because they still claimed it was “pre-existing.” They wanted to send the service provider back out again! I asked point-blank: if the refrigerant is already gone, what on earth is a second check going to prove? The answer? That I should just accept it so maybe—MAYBE—they’d reverse their decision. Meanwhile, half my house is baking at 95+ degrees in the middle of summer.

Fine. I waited again. On 8/28, the service provider came back. And what did they do? Nothing meaningful. They just measured the vent and return temps on a unit with ZERO cooling capacity. Pointless. And then today (9/2), after repeatedly chasing them for updates, Orhp calls me back to say they’re STILL denying the repair because they insist it’s a pre-existing condition.

At this point, I’m completely DONE. I’ve run out of patience, and I’m canceling this worthless warranty. This house was built in 2002. Of course, it has older appliances left behind by the previous owner. And I can see exactly what’s going to happen: every time something breaks, Orhp will trot out the same pathetic excuse—“pre-existing condition”—and refuse to cover a single thing. Funny how they don’t bother to do any kind of condition check before happily taking your money, but when it’s time to step up and honor the coverage, suddenly everything is pre-existing.

The first time, they did close the claim. We had to call, and we had to wait on the line for 45 minutes to reopen it. It would be nice if we could have the option of reopening a claim on your online portal. We are happy that the claim was reopened, but if I could change one thing, it would be that you would let us select our own provider. The contractor has been out four different times, and they didn’t find the repair until this last time, and they’re not getting back with us.

But I think something is messed with a specific account, and it might be because I hold three different policies on three separate properties. I have never been successful in filing a claim in their online format. It always tells me it can’t find me. So, I just call their 1-800 customer service number, I get routed to a customer service representative, and I file a claim through that. It has taken me as much as 45 minutes to do that process before which feels a little inconvenient, and then it’s gone a little bit quicker than that sometimes.

Their contractors have been a little bit of a mixture. I’ve been very happy with Old Republic, and they have sent out some better contractors. But the one contractor they have sent out multiple times on our behalf has been actually an air conditioning company that I have been the least happy with. But I’m overall very happy with my experience with Old Republic. I highly recommend them and I have told multiple people off of our experience. It is worth the money and Old Republic has definitely saved us thousands upon thousands of dollars in repair work.

I call in for claims and reps are courteous and professional. They're very thorough about stuff. They first give me a confirmation number and the number of the contractor that's gonna come out. Usually, I hear from that contractor that day or the next day and they schedule the appointment. Contractors usually meet my expectations. Overall. I recommend getting a service that backs up home repairs. It's a good strategy to have.

He wasn’t gonna do the whole house, but the part of the house that had the power out is now working again. He said that we now have to go through every outlet to make sure that they're all done right, so that the house doesn't catch on fire.

He's a very nice man. They're really nice, and came really quickly.

This year, they called and asked us to come back. They told me they would not let what happened before happen again and offered us a credit for the first visit. So we went with them again, and although I believe we’ve been dealing with the same company, this year has been much better.

The washer is still not fixed. The first time, it was leaking, and then it would not pump out the water. They replaced a different part every time. It works for a couple of weeks, and then we have to call them back again. I have said all along they need to replace the control board because I think that's where the problem is, and now that's what they are replacing. We’re on the third call this year, but at least the people they gave us have been more responsive and call back right away.

Overall, it has been good, and we are staying with One Republic, but the jury is still out until we see what happens. If replacing the control board doesn't fix the washer, we're going to ask them to replace the washer. However, I can’t find anywhere on their website or in any of the materials that explain the criteria for replacing an appliance rather than repairing it.

Old Republic has handled my claims well, and I have not had a bad experience. I have used them three times, and they have never argued about covering something. However, it takes some time for them to get out there and get it done. When my AC first went bad, it took about a week before somebody came out to look at it, and they weren’t able to fix it right away because they had to get a motor before coming back to complete the repair. The second time it broke, the problem was the motherboard in the indoor unit, and they took care of it. Although they fixed the problems, I do not understand why they continue fixing an old AC instead of replacing it. That’s what I have the warranty for, but that's their policy. There has to be a catastrophic failure for them to replace it. When my fridge broke, it took four or five days for somebody to come out because they had to find someone from another town certified to work on that fridge. All the repairs would have cost me a couple of dollars, but Old Republic covered them, and I paid only a $100 deductible each time. The coverage costs about $900 per year, and I have already gotten my money back in services. .

Old Republic need to have qualified repairmen. They need to stand behind the work that they do. They can’t just send somebody out and then wipe their hands and say, “Oh, sorry. That’s on them.” They’re really difficult to deal with.

They sent out some guys that were supposed to repair the compressor on my refrigerator. The technicians didn’t repair it with the right parts, so it failed again after two months. The water didn’t work.

When the technicians came back out, I told them the water worked the last time. But they said they weren’t allowed to touch it. I had to have another repairman come out and replace the compressor the right way. That cost me a lot of money.

I had to hire a plumber. The plumber came out and showed me that the repairman bent the wire. They actually turned it in two, so I had to replace that.

They had to cut into the wall, and that cost me about $500. I complained to Old Republic, but they said it’s been over 30 days. Plus, they won’t cover damage ‘caused by the repairmen to my home. They wouldn’t reimburse me for the damage.

The warranty ordered a new washing machine for me, but they would not haul away the old one. They would not install it either. They would not set it on a pedestal. They just dropped it. That ended up costing me more.

When you call Old Republic, sometimes you get somebody that’s helpful. Other times, you get somebody that can barely speak English or somebody that has an attitude. You never get to talk to a manager.

I went through seven different contractors and none of them could make it out when my AC went out. They were booked and couldn’t come out till two days later. It’s 110 degrees outside.

Being in Arizona, a lot of people have solar systems and power optimization systems, like my house. There was nothing wrong with the AC. The smart panel had locked out the unit, so it wasn’t receiving power and couldn’t turn on. The electrical contractor found it, and then took care of it for me promptly. The HVAC contractors were the ones who couldn’t come out within 24 hours.

The warranty didn’t have a contractor available to work on the bathroom, so I had to wait five days until they could get someone out there. I had to go through all these hoops to get an approval for my own contractor and pay out-of-pocket. But sometimes, the warranty doesn’t even reimburse you.

I had a horrible experience. I’ve been looking at other warranties to cover my house, as we speak. I wouldn’t recommend Old Republic to anyone. They’re the worst.

Personally, I’ve been with them for five years now. Mostly, I ordered it for customers. My best experience is they take care of things. My worst experience is they don’t have enough people manning the phones.

I dread having to call the warranty, ‘cause if I have to speak to somebody, then I have to wait 45 minutes. That’s a huge commitment of my time, and it normally takes that long. They’re understaffed on the phone, but they do take care of things when you get through. However, two or three more people answering those phones would be great.

Some contractors are good, some aren’t. If they’re not good, then I have to call Old Republic and wait 45 minutes on the phone for the claim to get reassigned. They direct you to the website, but the website can’t handle everything. It can’t reassign you to a new vendor if you’ve got one that’s two hours away and you want somebody different.

The only thing that Old Republic can improve on is the phone time. It’s too long, and it’s consistently that way. It is a big thing, and I don’t think they realize it. I’ve never called and gotten somebody quickly.

Their reps have always been very kind, professional and I like the personal attention I get. I speak to Lena every month, calling in for my payment for our fire insurance. She’s so personable and makes it a joy to pay my bill.

I’ve got great coverage from Old Republic and their fees are very in line. I’m satisfied with their business practices however, I’m a little bit concerned about the bills that are not being recorded. They’re going through a bit of a glitch and we’re gonna get hit with a three-month back charge. However, they’ve assured me that we are covered. I have total trust in Old Republic and I look forward to doing business with them a long time.

I called the Old Republic again, and told them about it. This time they assigned us to another service company two counties over in the other direction. After about a week, the guy showed up, pulled the dishwasher out, and also pulled its electric cord from the small hole in between the dishwasher space and the sink cabinet to its left. He looked at the wiring on one side of the dishwasher and said that there was no problem. He then removed some lint from inside the dishwasher. That was the end of the work he wanted to do. He could not even pass the electric cord through the hole that it came from, so he connected it, from outside, to the plug under the sink, and pushed the dishwasher back into its place.. Now you could see the electric cord of the dishwasher as you stood in the kitchen. He said it was not his job to put back the electric cord through its hole.!!!! He was just in a rush to leave.

My wife was too upset to see the electric cord in plain sight. It took me, in my old age, six hours to make a bigger hole in the cabinet wall, pull the dishwasher out, pass the cord through the hole, and push the dishwasher back. I could not sleep that night from the pain of crawling under the sink for so many hours. Needless to say, the dishwasher was not fixed.

I called Old Republic, and they told me that they have to wait to receive the report of the service guy and then they will call me to tell me what should get done. I waited for ten days, and they never called me. Meanwhile, they had the audacity to charge me $130 for the start of renewing my subscription. When I called them to cancel the subscription, they said that I had to let them know about my cancellation decision in writing. Anyway, After paying them $780 for one year and paying another $125, my dishwasher still needs fixing.

As a curiosity, I looked at the online ratings of the service companies they sent over. The ratings were terrible. I am guessing Old Republic just signs up contracts with the service companies that gives them the cheapest rates, does not even care where these service companies are located, and does not care if the service guys are trained or not. So, when the service guy (who may not be qualified at all) drives for a couple of hours to get to your house, all he wants to do is leave in a few minutes. I feel victimized by a scam called Old Republic Home Protection. Be careful.

The next summer the air conditioning went down. We reported it on 6/8 and after a week a tech came out and left in less than an hour stating it only needed a recharge because there was a leak. We didn't use the AC much over the weeks following but while we were away on vacation it rose to over 100 degrees outside prompting a call from our house sitters who were concerned our dogs were suffering because they could not cool the house. We again reported the issue to ORHP on 7/2. It took over a week for a tech to come out possibly because none of the service shops they user are local based.

We still had not AC and there was no date scheduled for repair after almost TWO MONTHS of back and forth about what is covered (by them or the manufacturer) and what to replace, I notified them that I will be reported it all to the BBB, Google, Yelp, etc. Within 48 hours from that we were scheduled for repair. The parts were suddenly in stock and the tech(s) available but there was a cost to us of $705 in various fees. On day SIXTY TWO (62) from when first reported the HVAC is finally back up and running again. The equipment installed (Goodman) was average in quality and performance. So far it is running well but we are still awaiting a final test and permit approval from the City of Reno.

Original Review: Aug. 4, 2025

Wouldn't cover our A/C. Gave BS excuse that there was "secondary damage". Technician disagreed. Going to cost us $13k for something that should be covered. Basically we are paying for them to deny us. Better off saving your money because you will be paying for it in the end anyway.

Usually, everybody that comes and checks everything and makes sure they do everything accurately. The contractors that we've had to use have been very pleasant. I was very nervous about that in the beginning because sometimes customers like to choose their own, but I know Old Republic has certain ones that they use. We were taking a chance, but they've been very professional. We have two air conditioning units, and the one upstairs was acting up. I called later in the evening and the guy reached out, saying he'd be out the next morning. He came at the time he said he would come and it was a smooth experience. He did what he needed to do, and communicated with my husband well.

The contractors that Old Repubic have chosen come out and they start from A to Z. They come in and at least try to see what the problem is. Our gas water heater was not heating. The guy said, "We're gonna try this step before because I don't know if you need a new one or not." He cleaned out all of the ductwork and that's what it was. He got it back going also said he can call us back if it doesn’t work. One year, we had some problems with our plumbing. It was stopped up and we couldn't figure it out. I was dreading calling. I'm probably gonna have to go through this whole reimbursement thing." I called and said we need a plumber and we can't do this on our own. The guy came out and it was so easy. Also, Old Republic did a reimbursement and since then, they've added plumbing because we had some work done and had to have a plumber to come out.

Overall, Old Republic definitely made me want to keep my extended home warranty. We can also either do monthly or we can pay it all at once. I did recommend them to friends or family and told them about my experience. One of my close friends does monthly as well with hers, which was a little cheaper than mine. I told her she might wanna try Old Republic. I told her the process of when we did have an issue, how easy it was calling in, and we didn't have any problems at all. Old Republic is an excellent service, and when it's time to renew, we always make sure we did.

I was told my control board would be rebuilt, then that a replacement board had been ordered, and finally that the unit is simply “unrepairable.” To make matters worse, I had to beg both Old Republic and the repair company just to have my original control board reinstalled so that I could at least regain use of my cooktop. After multiple calls and exhausting follow-ups, I finally had my control panel returned and reinstalled.

Now, after months of delay, inconvenience, and failed repairs, Old Republic has stated that they will only provide a little over $3,000 toward replacement. My plan clearly provides up to $5,000 in coverage. Their justification is that they already spent money sending technicians who repeatedly failed to fix my range. Old Republic is deducting that cost of repeated, unsuccessful technician visits—costs incurred solely because of their mismanagement and errors.

After reaching out to several authorized vendors the cost to replace my range is over 10,000. I have now been without an oven since March, and before September 11th, completely without a functioning cooking element in my kitchen for over a month. I paid for this protection in good faith, and I expected the company to deliver when I needed it most. Instead, I have been left without a working kitchen appliance for half a year, forced to spend countless hours chasing both Old Republic and their contractors for updates, and offered only partial compensation that falls short of not only the full replacement cost but also the plan term limit. This entire experience has been unnecessarily stressful and disruptive. I urge Old Republic Home Protection to resolve this matter fairly.

Original Review: I am filing this complaint due to an extremely delayed and poorly handled repair of my Thermador range through Old Republic Home Protection. I initially filed a repair request in March 2025, and as of today—five months later—my range is still not functioning. Throughout this time, I’ve made multiple calls to both Old Republic and the assigned repair contractor. Each time, I was told the wrong part was ordered, which required repeat visits and forced me to block off entire days for service appointments that led nowhere.

Now, after months of delay and zero progress, I’ve been told that the only remaining option is to remove the control panel from my range and send it to a third party for a custom rebuild, which will take an additional 2–3 weeks. During this time, I will be completely without a stove or oven, leaving me without any kitchen cooking appliance for nearly six months total. To make matters worse, I was told the rebuilt part will only carry a 30-day warranty, unlike a genuine Thermador replacement. This is unacceptable considering the part is a non-original workaround due to the repair team’s repeated errors. This experience has been a nightmare—inconvenient, unprofessional, and deeply frustrating. Not having an oven for five months is bad enough; now being told I won’t have a stove for another month, with no guarantee beyond 30 days, is completely unacceptable.

My daughter’s side of the house has been without air for six weeks. We live in the state of Tucson, Arizona. The upstairs air was working, but a few days ago, it stopped working. We don't know what to do, whether to call Old Republic and pay another $100, when the downstairs air isn’t fixed because they're waiting for a part for almost a month.

They keep telling me it's a fabricated part and they're waiting on it. The company is saying they'll have it done by July 31. Old Republic says they've already paid for it. As soon as the part comes in, the tech will come out. It's the state of Arizona in 103-degree heat on a daily basis, and she's got two little kids.

Now, the upstairs air was doing double duty, and has stopped working too. So, she's got nothing. She's asking me whether to call the AC company back or call Old Republic again and pay another $100 when nothing has even been fixed yet. It’s a mess.

Every time you call, you have to sit on the phone for 30 to 45 minutes, waiting for someone to answer. And it's ridiculous every single time you call. And the AC guy told me that when he calls, it's the same thing. When he has to call them to say what he needs to do or what needs to be done.

You’re better off just hiring someone to come out independently who you know will actually just do the work and not go through a home warranty company that is basically preventing anything from getting fixed. I am utterly disappointed with the service and will not be renewing our home protection plan with them. Waste of my money. Will be telling any friends/family to stay away from their coverage plans when they are purchasing homes.

The technician who showed up was very professional, conducting necessary checks and promptly identifying a problem with the cooling agent, Freon. His efficiency left a lasting impression as he resolved the issue without delays. Now, even though it’s still hot outside, the cooling operates significantly better. I'm monitoring the situation to ensure there are no recurring issues, especially with a home I'm still acquainting myself with.

Previously, in my other home, I dealt with a different home warranty provider, Choice Home Warranty, and that was a incredibly frustrating. Repeatedly, they sent contractors who either charged exorbitant call-out fees without actually fixing issues or required multiple visits for the same assignment. I was very hesitant to even want to get a home warranty with anybody. But I was very impressed with Old Republic. I just sold my other house. We closed on it this past Friday. I bought the buyers a year membership for Old Republic.

Additionally, I encountered a lack of response with another separate claim concerning my air conditioning unit malfunctioning. Despite going through the proper channels to report this issue, I did not receive a follow-up, and no technician reached out to resolve it. Because having a functioning AC is critical, especially with a baby at home, I was compelled to resolve the issue myself when no response was forthcoming.

While I appreciated the prompt response I received concerning minor appliance issues, the absence of communication about a major issue like the air conditioning was disappointing.

However, I've noticed that the prices have been increasing, which is a concern. While I'm satisfied with the service, I do hope they consider more stable pricing in the future. Despite that, I’d still rate the service as top-notch due to their promptness and professionalism.

Despite this hiccup, I would still rate my overall experience with Old Republic as a four out of five. The contractors were thorough and polite. The one area I felt could be improved is their responsiveness; it usually takes about a week to dispatch a contractor. Nonetheless, I'm satisfied with the service they've provided.

On the flip side, my experience with another service through Old Republic, related to an air conditioning unit, was impeccable. The tech was prompt, respectful, and informative, showing me all necessary details and leaving everything in order.

I had issues with my dishwasher; it was not draining properly, leading to unpleasant smells when the water got stuck. When the assigned technician came, he quickly dismissed the issue because it didn't show up immediately during his inspection. Despite my explanation that the problem occurs at the end of the cycle, he didn't investigate further once he saw it turned on. This was highly unsatisfactory because it felt rushed and incomplete.

In contrast, my experience with my other company has been much more pleasant. They are proactive with customer service, often calling ahead of visits and following up afterward to ensure that my appliance issues get resolved. Their technicians seem genuinely motivated to resolve my issues and haven't charged extra fees for separate appliances when sending someone out.

I've been trying to find the time to cancel my service with Old Republic Home Protection due to these unsatisfactory experiences and revert to relying solely on First American Home Warranty, which has consistently provided me with superior customer service and support.

However, I did encounter a problem with a previous vendor for my Florida home. Despite multiple visits and payments for various issues that weren't resolved, the real problem wasn't identified until I insisted on a different technician. Unfortunately, I wasn't reimbursed for those unwarranted payments. I believe it would benefit Old Republic to thoroughly vet their vendors, ensuring they commission well-reviewed and competent technicians to prevent such experiences.

Despite that mishap, I've been mostly pleased with Old Republic's service and have even recommended them to friends and family. They rank highly in my book, far better than other home warranty services my relatives have used.

Overall, Old Republic Home Protection has provided me with reliable service, and I foresee continuing to rely on them in the future.

The customer service has been frustrating. The vendors they send seem to do a subpar job, as I've had recurring issues. For instance, a repair for my kitchen sink didn't go well—after supposedly being fixed, my garbage disposal ended up malfunctioning. Every time I attempt to put in a claim online, the process is stressful and overly complicated.

My thermostat issue is still unresolved, and with colder weather on the way, it’s concerning that nothing's connected as promised. I've left numerous messages with no response and I'm pretty much left without a clear path forward. Given all these hurdles, including paying upfront for services, I'd rate Old Republic about a 2 on a scale of 1 to 5.

Original Review: July 22, 2025

Advice: Follow up with complaints to the Better Business Bureau (BBB) as well!! This company is fraudulent and predatory to home owners!! I made a call out to Old Republic Home Protection (ORHP) with regards to the water from my washing machine no longer coming through. I was paired with a plumbing company which sent a technician the same day.

Upon the technician's arrival and his full review of the work, he made a call in to ORHP to confirm coverage of which it was approved by agent with a noted exception for the dry wall patch-work replacement upon completion of the work. I was given the phone by the technician to speak with the ORHP agent to confirm that I'd only be re-imbursed up to $100 for the dry-wall patch-work of which I agreed to. The technician re-confirmed with the ORHP representative of the work details and was again confirmed of coverage and ok to order the parts needed for replacement.

3hrs later, I received a call from someone else from ORHP stating that the work order was being denied in FULL and that I'd only be re-imbursed $100 for the cut out dry-wall. Despite what I tried to say to the representative, explaining a prior approval she repeated a denial (insistently). She was speaking to me like I stole her money… I already knew I was in a losing conversation with her and didn’t care to stay on the call with her longer than necessary and instead told her I’d elevate my concerns. (Interesting the ‘people’ ORHP choses to use to make those denial calls. – I digress.)

I have the Premium/Platinum/Highest coverage with ORHP offers for SFR and I go through some sort of denial every time I call for a repair or replacement and I ALWAYS have to ‘fight’ for the coverage I’ve paid for. This time, it is highly unacceptable, as there is a hole in my wall, non-working washing machine (which I had called in to ORHP as well and was told was the water valve but now being told is ‘also’ the washing machine) and uncompleted work in my laundry room.

NOTE: I will only edit this post if/when ORHP rectifies this issue. Otherwise, I will copy and post this in every other rating forum and renew this complaint every month for 1-full year!

7/16/25: Sent requested info... will update post accordingly.

7/22/25: I completed my BBB report - of which included false information from ORHP about statements I'd made - makes one think, if you (ORHP) have to lie about statements, then clearly you know you're truly at fault. We (both parties) were unable to come to an agreement to resolve the matter, hence I am moving forward with sharing this experience on all review platforms to warn would-be customers to BEWARE!!! I assure you, you won't be an exception!

They have a very nice racket going. Sucker new customers in, then when you need them, place you on "Forever Hold" until you finally give up because your time is too valuable for their nonsensical games. Fool me once shame on them. Fool me twice shame on me. They will never get a second chance from me. You should not give them a first chance. Put them to the test yourselves. Call them as if you are a current customer needing to file a claim. Then watch the paint dry. Disgusting, Horrible, Shameful company. Beware!

Despite not witnessing the technician's work, I've been generally content with the service, considering Old Republic has consistently been responsive. Their assurance and commitment, especially when contrasted with various areas, shine through — whether I'm in state or out, they'll send necessary help for my family. This kind of reliability showcases Old Republic as an efficient company. Even though I express comfort and satisfaction with their punctuality, I wouldn't rate this specific ordeal highly due to lingering issues with my AC. Nonetheless, I recommend Old Republic Home Protection as one of the top selections for home warranty services. I’ve had them for ten years and overall, my experience has been positive.

The technician assigned to the job was professional, and everything was handled smoothly without any unnecessary delays or complications. With their prompt and efficient service, I genuinely feel that there's not much room for improvement with Old Republic's home warranty service. It has been great so far, and based on my experience, I wouldn’t hesitate to rate them highly.

I simply called the number provided online to report the issue, and a contractor was at our home within hours, even giving me a heads-up about 30-40 minutes before their arrival. This allowed me to manage my work schedule effectively and ensure someone was home when they came. The contractors were professional, thorough, and exceeded my expectations. They addressed the problem in both the backyard and basement, went above and beyond in their work, and even took away the faulty outlet for safety.

Since their intervention, everything has been working perfectly, with no issues at all. The experience left me very satisfied, and I highly recommend others consider Old Republic Home Protection, especially when buying a house. It provides great coverage and financial peace of mind, especially for older homes. Safety and reliability became quite evident with this service, and I've even recommended it to friends based on my experience.

As a young woman, I felt secure during the entire process, which is important. Their professionalism added an extra layer of trust and satisfaction. Overall, I'm extremely pleased with their service!

Once I finally spoke with a representative, they were understanding and prioritized my issue, stating someone would come later that day. Thankfully, the technician arrived as promised between 2 and 4 p.m., contacted me at 2:15 p.m., and promptly fixed the issue within an hour. Their service was efficient once initiated, though the delay for initial contact was frustrating.

Despite having an older system, about a decade old, which sometimes seems to run longer than expected to cool down the house, the unit has functioned adequately since this service. It’s concerning that reaching customer service proven difficult since Old Republic had always been easy to contact in the past. Their newer system seems to have longer waits even right at their opening time. Nonetheless, after resolving the phone issue, a representative provided me a service number that can be used on Sundays.

I've recommended Old Republic to neighbors as their response time and past services have usually been commendable. Hopefully, this encounter with communication difficulties is a one-time experience. The service otherwise deserves a high rating, though addressing the challenges in reaching customer service would improve things significantly. Overall, I'm still happy with their service, all things considered.

Unfortunately, contacting Old Republic for follow-up service has been challenging. Every time I call, I'm directed to claims, where an automated system informs me I've reached them outside business hours—though I'm calling well within them. The system also prevents placing a new order since, according to them, the previous one was fulfilled, which hasn't resolved my issue. This experience is like talking to a robot, constantly hitting roadblocks in getting another technician to assess the problem without incurring additional costs of $100.

Submitting a claim isn't difficult in theory, but repeating it for the same persistent issue makes it frustrating. If I had to rate Old Republic, it'd probably be a 3 out of 5. On the positive side, quick phone access to their service initially was a convenience. However, the ongoing challenge to resolve my AC issue negates many benefits.

Whenever I need to submit a claim, the process is simple and hassle-free. Their customer service is always efficient, promptly addressing my needs without any hitches. As for the quality of contractors employed by Old Republic, they have exceeded my expectations. One experience that stands out was when a contractor went above and beyond to fix my air conditioning unit. Despite the grass around the unit, he took his time, working diligently to address several issues and even took the opportunity to explain what was wrong. Thanks to him, my air is flowing great now.

I always tell friends and family that if they need reliable home protection, Old Republic is the way to go. They have been incredibly reliable and supportive, making it easy for me to recommend them to anyone seeking solid home warranty coverage.

Submitting claims online is now a breeze. Once I report an issue through my Old Republic account, they inform me about the contractor slated to visit. Although they don't send many details about the contractors in advance, I take the time to research their reviews. For example, even if a company's online evaluations might be poor, often it's not their fault but rather that certain repairs aren't covered by the warranty — which isn't something to blame them for.

My take on Old Republic is that many misunderstand what their warranties cover. Personally, I find value in it, especially since there are no handymen in my household. It benefits me immensely in handling repairs I can't manage myself. When people ask my opinion, I always emphasize the importance of understanding the contract coverage — that knowledge helps manage expectations.

Given my experience, I would rate Old Republic highly. Individuals often voice complaints over unwarranted matters without considering the stipulated contract terms. For me, the services are invaluable, and I consistently share my positive experiences with family and friends.

The out-of-pocket cost for each visit is quite reasonable at $110. Although the overall service can be pricey, it's truly beneficial as maintaining our home would be financially taxing without this warranty. On the flip side, any potential improvement would revolve around affordability.

Submitting a claim is a straightforward process, with options to do so either online or over the phone. Navigating their website is also a breeze, quite user-friendly, and 90% of the time, it's seamless to operate.

Typically, prior to a contractor's visit, I'm informed of their origins, company name, and contact number, which suffices. The quality of contractors provided thus far has been commendable; I've received helpful service consistently.

If I were to rate Old Republic Home Protection, I'd confidently award them a 4.5 out of 5. I find the reliability of having a solid home warranty invaluable for homeowners striving to maintain their residences.

If I were to rate my experience, I'd give it a 1 out of 5 right now, as I'm not satisfied with the service. I wouldn't recommend Old Republic for anything other than appliance coverage.

When AGS didn't resolve these problems, I reached out to Old Republic again. They sent out Rocket Plumbing, who did a fantastic job and immediately pointed out the obvious mistakes made by the first technician.

While Rocket Plumbing was much more knowledgeable and helpful, my experience with Old Republic's customer service was a mixed bag. I found the process to be rather lengthy, and there were communication hurdles, partly due to some language barriers. Being 82, I need clear communication, and this sometimes wasn't the case.

Despite these challenges, I appreciate Old Republic's willingness to send a competent team like Rocket Plumbing after my initial dissatisfaction. Given my usage across multiple properties, I've generally had positive interactions otherwise. Overall, I'd rate my experience as a 4 out of 5.

The technician gave some advice like adding extra fans and making sure the vents weren't clogged, but he didn’t actually inspect inside the unit. Despite making these changes, including spending $500 on additional work suggested by the technician, the issue persisted. My energy bill soared to an alarming $500, a direct result of the AC problem.

I paid a $100 service fee initially, and after following the given advice without resolving the issue, I am hesitant to pay another $100 just to hear the same recommendations. In the past, when I tried to file a claim for a different issue, I was told it was a pre-existing condition without any effective resolution. I'm disappointed that after spending this much, I still have unresolved issues.

I plan to call the Old Republic customer service again to request a different technician, but I am wary of incurring additional fees. I wouldn’t recommend this service based on my current experience and communication with their support didn't offer much assurance. At this point, my experience has been frustrating and has left me dissatisfied with Old Republic’s follow-through and service.

Overall, my experience with Old Republic Home Protection has not been what I hoped for, leaving me to question their effectiveness in resolving warranty issues without additional burdens.

Before any contractor arrives, it’s communicated by Old Republic who will call me from the specific company. Together, we coordinate a time that matches our schedules. Once on-site, my experience with contractors has been great. The AC issue, for instance, was expertly handled—they diagnosed the problem and added coolant, then checked the temperatures with me present. Although it worked well initially, when it later failed again, the same contractor reassured me to file another claim to resolve it, suspecting a possible coolant leak.

Overall, while dealing with these delays can be taxing, knowing that the contractors are reliable somewhat offsets that inconvenience. I would advise friends and family to be prepared for possible customer service delays, yet assured that the issues will eventually be taken care of.