Old Republic Home Protection Reviews

Old Republic has been very good except we had a problem with them before and we encountered a really rude salesperson. Our water heater went out and when we called, they said, "Oh, your policy expired. We'd already renewed it. So we're not covering. And if you call back again, we still won't cover it." It pissed me off really bad. So we paid $1,600 for a new water heater. Other than that, they've been great. When I call, they get someone right away and I'm impressed with that. We've only used Old Republic twice while having them for how many years, and we will renew with them.

We had an issue with an air conditioning unit. We submitted the claim to Old Republic, they sent somebody out within just a matter of three hours and got it taken care of. So, I was very satisfied.

Old Republic is a great home warranty company. I sell real estate and I suggest them all the time. As far as submitting my claims to them, I do it online. It's a struggle to get where I need to be on their website, and it sometimes, it pulls up my old account because I have a new house. It doesn’t bother me though. I just figure it out. My most recent service was fine. The technicians were efficient.

I have an AC unit that was making all kinds of noise. It cost me 100 bucks for Old Republic to have a guy come out and tell me that everything was working right. But whenever the unit shuts off, it sounds like there's a gear grinding.

I'm a property manager managing about 20 properties under Old Republic. So, I call them a lot. I've never had any issues. I've been using them for maybe a year and a half.

There were some things that couldn't be addressed on my recent service call because of the contract with Old Republic, but other than that, it went well. A good group of guys came out quickly. They worked well, didn't try to force us to do the work that cost extra, which was nice. They did the best they could for the situation. The issue just wasn't covered in our contract. We dealt with it already.

Every time I call Old Republic, I get what I ask for. I've been with them for about five years and our experience has been great. Old Republic is a great company and I like it. I haven't had any problems at all with them.

I have had Old Republic Home Protection for almost 3 years now. All claims have been handled well up to this point, except for my current claim on an air conditioning repair. I have been a full week without air conditioning in Arizona heat and there has been little to no communication unless I initiated it. Now that the part was ordered six days ago, I am unable to reach anyone except for a recorded response. I find this highly unacceptable and feel my only recourse is to file a complaint. I don’t know where the parts have to be ordered from but I live in a metropolitan city where there are air conditioning companies were parts should be readily available. I need someone to reach out to me promptly with an update.

Service technician came out to service our refrigerator and left the leak on. He then did not come back for ~3 weeks and would not return to fix the leak. Calls to the provider and Old Republic did not yield different results. When the provider did return he damaged our wood floor and will not return calls to fix the issue. Old Republic has stated this is not their issue, which I agree with, but also will not help remedy the problem. Overall very poor experience for what we purchased with no options to 'make it right' for me as a customer. We would have been better off hiring our own service technician to ensure prompt and proper repair.

It's been weeks since I was told I would be be receiving a cash out on my new HVAC system. I have been getting multiple e-mails expressing apologies for the delay & someone would be calling me SOON. I don't know what you consider "soon" but this is taking way too long. PLEASE, GIVE ME A SPEEDY RESOLUTION ASAP. I spent $13,000 and could really use the cash out $$. You sure took my co-pay of $110 fast enough and I think I deserve the same courtesy.. Lip service does me no good.

We made a service call, a technician came and stated that nothing was wrong with our AC. The problem continued to happen. We had the service recalled and was told again nothing was wrong. Our AC completely stopped working the next week so we’ve now paid out of pocket to have our own technician come and find the problem and fix the AC. Old Republic does not partner with quality repair service technicians. This is not the first time we have had an experience like this with Old Republic service technicians. We spend over $1000 a year for this warranty and $100 per trade call for nothing. The service and warranty is not quality.

I was charged twice for my pool repair but only one company came out ordered parts and worked on the refrigerator. So I would like my $110 service charge credited back to my credit card account. The first report the company never showed up nor did they call. As a result I had to request a different company which lead to a delayed repair call. Overall the second company did a great job. Thank you but I would like my money back because I was charged twice by two different companies.

The 5 stars is for the Old Republic agents. They were very kind and understanding. I have a problem with offering the option for main line clog as my issue yet the company that came to my home would not do work because there was sitting water because the main line is clogged. They came out twice stating the floor needs to be dry. I have a clog in the line!

Izabela and I are extremely satisfied with Old Republic. In record time, using the best in class water heater/HVAC experts, they swiftly debugged and solved our water leak issue at our condo in Palm Desert, CA. They cleaned the forced air from HVAC and also replaced the water heater. Many Thanks from Izabela and Sam.

For the most part I have been satisfied. The biggest problem I have had is not being able to talk to a person. I recently tried to report a problem with ac drain backing up. They didn't understand the problem and sent an ac tech instead of a plumber that was needed. Then I got a bill saying I owe a trade fee to the ac company I called today to try to resolve this issue and was put on hold. Whoever I was talking to put me on hold and never got back to me. Eventually I gave up and hung up. I still haven't heard if the issue of the bill had been resolved.

So far I have had one repair made that was covered by my contract. I recently called them to service my septic system for a float sensor. I explained the issue and the representative said ok. I was given a go ahead to contact a repair company. They came and gave me a quote and charge me $250. I submitted the quote and the $250 bill. Remember I was given a green light to get the quote. I was told that the service was not covered by the insurance. I was then charged the $100 service charge for service that they didn’t pay for that they should have said upfront they were not going to cover. As a new customer I feel that the contract is written in their benefit and even their own employees don’t understand it. My out of pocket expense was $1,245 plus the $100 that I believe could have been avoided if the employee knew their job. I will not renew this contract.

If I could give this company zero stars I would. It has been a delay after delay on their part when our AC went out. Given that it's 110 degrees in Arizona when our compressor stopped working, I would have expected a little more urgency than their delayed process of doing things. We are on week two of being without AC because of their SLOW process and bureaucracy. Plus, every time you call in, you have to wait about an hour EVERY time to get a single soul to speak with you and all they can do is use a patronizing tone saying this is just how it goes. If I would have known that authorizing the work (which took 4 days from the diagnosis), I would have simply done this through my contractor.

Had them for 10 years and never used them until last year, then they dropped us because claim was above $8000. So they love you until you have a claim and after that they will drop you.... Never again...

Everything I've dealt with Old Republic has always been satisfactory. We've had the home warranty since 2007 and I have no complaints with them. They're responsible for whatever they promise. I call them on the telephone for claims, then they send a representative out and take care of the problem. With the exception of one representative recently, the rest of them have been responsive. With the one recently, they didn't fix the line from the air conditioner, but Old Republic is still working on that.

Buyer beware. I had purchased the Old Republic Home Protection when I recently purchased my home. The title company sent out the check after my home closed on 08/13/2025. I called on 08/18/2025 to schedule a service for my AC and to re-key. The 1st rep I talked to said that they had not received my payment yet but transferred me to another rep to process my service request. After about 20 minutes answering a list of questions from the rep, he told me he was ready to submit the service request and put me on hold. After about 1 minute, an automatic recording came on stating that since my plan was not active, the service request could be be submitted and that all issues discussed with the rep would not be covered since the plan wasn't active.

I've had Old Republic Home Protection since December. My Realtor did it for me. When my oven wasn't working, I submitted a claim by phone and the rep was very friendly and nice.

It is now 117 in my house. I have tried for two weeks to get my AC fixed in Phoenix. You are the worst. I am sleeping outside by my pool because it is now 20 degrees - 96 degrees outside. What are you even doing to help?!? I have a family and job.

This has been my absolute nightmare experience with Orhp. I got the keys to my new house on 7/25. The home inspection was done back on 6/28 when the offer was accepted, and everything was working fine at that point. We’ve been moving our stuff over little by little, and then on 8/13, one of the HVAC units (from 2002) completely not cooling. I immediately reported the issue and requested service from Orhp. I paid the $100 trade call fee, and they sent a service provider—but of course, the earliest they could come was 8/18.

Old Home Republic was included during the first year after I bought my house. The three service calls were promptly addressed, I was happy. Five years later, not so much. This year, the dishwasher started leaking, turned out it couldn't be repaired. Replacement--same model--offered, seemed like a fair price. However, the power outlet was outdated, had to be replaced. Although the same workman who installed the new dishwasher was the one who put in the electric outlet, Old Home Republic did not reimburse me for this charge, although the limit on the amount offered as reimbursement had not been reached. Didn't seem right to me.

We’ve been with Old Republic since March of this year. We were recommended through our Realtor. There have been obstacles that we’ve had to overcome just to try and get claims. Whenever I very first tried to submit a claim, I never got an answer. Trying to get to one of your representatives is not very timely.

I first heard about Old Republic about 15 years ago. I was an office manager for an air conditioning and heating company who subcontracted for Old Republic home protection and several other similar companies. So whenever those companies would have calls and they needed to dispatch for air conditioning or heating, they would give us the work. And in that work environment, you could tell quickly which companies were honest and took care of their customers and which ones didn’t. Old Republic was a very good company. So, I did not take out my own personal policy for about 15 years after I actually knew about the company.

Old Republic was recommended by our real estate agent, we’ve had them since 2017, and so far, the service has been okay. I send service requests either online, which is easier, or phone call, which is a long wait. I like the customer central portal, and it would be helpful if they could have policies that outline the process for second opinions and to get the non-network providers.

I’ve been Old Republic for four or five years. Service levels are good but sometimes, it takes a long time for things to process. I've had a washer and a microwave replaced and it took weeks to do that. The turnaround is part of the issue, but other than that, I'm happy with the service.

Old Republic is good but not the best. They were offered to me when I first bought the house. I've been with their service for about 10 years and the seller paid for the first year. It's hard to get through to anybody when submitting a claim. It takes at least 24 hours. Most of the contractors are good, but the one guy working on my AC may be forgetful, though. It wasn't cooling and I'm not sure if he fixed it completely. He added refrigerant to it but it doesn’t keep up with the heat. Nobody's been back out here since.

Submitting a claim to Old Republic Home is just a few clicks and you’re done already. Afterwards they gave us a name and a phone number. You can call the contractor or they can reach out to you. I like that they cover basically everything and they are relatively affordable. Out of the ten claims we had, we had one bad experience. Our furnace was out and the technician said that it was leaking gas. But wasn’t it. I was just bad. When it happened, we called Old Republic Home to request a new service provider, and they provided it immediately.

The technician from Old Republic Home Protection came out. We lost power in half of the house, and the plugs didn't work. He saw that the wires were loose in every outlet he opened. So, he tightened them up.

I’ve been with Old Republic for seven years, and I’ve always been pleased with them. I usually call to file a claim. We’ve had the pipes plugged up twice because the house is so old, and they took care of it promptly. Old Republic has always been clean, on time, and explained what they’ve done.

We have had a warranty plan with One Republic for two years. The first year, we weren’t happy because the contractor took weeks and weeks, and we were left without a washing machine. They said that the delay was due to ordering parts and waiting for them to arrive. But even just to come out, they took a week or more just the first time to come out and look at it. So, we let our warranty lapse.

I have an older home and was looking for a home warranty. My friend, who has used Old Republic once or twice, recommended them to me. I have been protected for about four or five months now, and I like that they pay for repairs. I submit claims through the internet. The site is okay, but sometimes my problem doesn’t fit in the parameters that they provide in the drop-down menu. They don’t clearly state what’s considered an emergency. It also takes a while to receive a confirmation email after submitting a claim. And I didn't know if they had gotten it or not. There have been several times I have called and asked them if they were going to charge me twice because I submitted a claim twice since I didn't know it went through the first time. So I would rather talk to a person when requesting service.

The majority of our claims were denied. It felt as though the people they sent were told exactly what to say to make sure the claim is denied. I had the same experience with AHS. You will wait 30-60 mins anytime you want to call and by far have the rudest people answer. I would urge that you save the money and instead put money aside each month. I promise you won't save money by having a home warranty.

I like that I didn’t have to find a service repairman. I call the warranty about my problem, and they find them. However, they have a lot of improvement to do, so I did not renew with them. Their service really declined this past year, sending out inexperienced service people out. They’re really difficult to deal with.

With my recent claim, I had two different service calls on my air conditioning units. I have a two-story townhome with separate compressors for the first and second floors. The first call was about the 1st floor unit that stopped working. Someone from a company came out and repaired that. They did a fine job. Then in a short period of time later, I had a problem on the 2nd floor and was told to submit a second service request. A different AC company was assigned, and they were good as well. Overall, both companies were good and they were fairly timely.

I like the convenience of being able to call the warranty and have them dispatch the proper people. What could be improved is ensuring that contractors who claim to provide emergency response for weekend and evening calls honor those commitments and are actually audited for it.

I wanted to pay cash and get a receipt instead of putting it on a credit card. The representative said it was fine. The contractor couldn’t do work, but I still wanted to pay him. He said the representative didn’t put a service fee. So, this is an ongoing thing. They say one thing but do another.

My last service with Old Republic was excellent. They were helpful. They were able to fix it the same day.

I’m a licensed Realtor. An Old Republic representative came to my office and talked about it. In the past 20 years, he has always visited the office and been accessible to licensed Realtors.

I’ve had a lot of luck with the Old Republic service. Overall, I’ve had good experience them. I would recommend.

I placed a request to get my dishwasher repaired before my home warranty expired. This is the third time the techs have been out and it’s still not repaired. So I’ve been waiting for this guy to come out and see if he can help out a little bit. This will be number three visit. I understand that if they don’t repair it within three visits, my home warranty will replace the Maytag. It’s odd because it’s a relatively new machine. So I’m looking forward to seeing what would happen with them.

Be careful what you get into. I had a terrible experience with Old Republic Home Protection. They charged me $780 over a year, on a monthly basis. Before the end of the year, my Samsung dishwasher, about there years old, started acting up. They charged me $125 and assigned a service guy from two counties over to come over after several days to fix it. All he did was to remove some lint from the dishwasher's air intake on top of the sink, for a total of a few minutes, and said it was fixed and left. A couple of days later we noticed that the dishwasher was making sparking sounds and generating a burning plastic smell.

By far the worst company. If you are a real estate professional or a buyer then do not accept a home owner warranty from seller if they are buying from this company. They are never easily reachable and always finds a ways to not to do the work. If you are a seller then do not purchase a policy for your incoming buyers or tenants either. Stay away from them.

Our home came with an Old Republic PLATINUM level warranty. This was crucial because the appliances and furnace were old. Shortly afterwards we experienced problems with the refrigerator; control panel, ice maker and water dispensing. The service response was slow, about a week and it was determined that the issues were unresolvable. The tech could not find the cause. He determined the entire logic board needed replacement to ensure resolution but the part was no longer unavailable. We then expected a replacement refrigerator was merited but were issued a check for the value of the part instead. They said a replacement was not covered.

We purchased a home warranty plan that included washer and dryer coverage when getting our new home. Our washer that was purchased with the home was unusable as it spat out black oily stains whenever it ran, and smelled awful. We attempted to clean multiple times to no avail. When placing a service request, we paid the $100 needed for service to be requested only for someone to come out and say this didn't count as it being unusable since it technically still functioned so warranty wouldn't cover it.

They sent someone else out who was able to repair the unit without replacing it.

We bought our home, and our Realtor mentioned that we may like to think about getting some extended home warranty on our house. He recommended Old Republic and he said after our year, we didn't have to renew. We've had them ever since 2019. I usually call in and submit the claim on the phone and so far, it's been very easy. The prompts ask me what I need, and I can select from that. Once, I had to speak with someone, and it wasn't hard to get someone over the phone. For the most part, I wasn't frustrated.

Updated on 09/18/2025: I am writing to provide an update on my ongoing unresolved issue with Old Republic Home Protection regarding my Thermador range. Unfortunately, the situation has only worsened. Since filing my original claim in March 2025, I have been without a working oven for over six months and without a functional cooktop for over a month. During this time, Old Republic and its assigned repair contractors repeatedly mishandled my repair, ordered incorrect parts, and failed to deliver on multiple promised solutions.

My daughter and I bought a house, we requested a home warranty on the house for a year and we got the Old Republic.

Old Republic home protection SUCKS. My husband and I have filed 3 claims with them in the past year, in which were all denied without any given reason. Not only did we pay an initial large fee for the plan, we also pay a $100 fee every time we need someone to come out, yet they never actually fix anything or cover anything. Our doorbell broke, not covered. Our shower tub was leaking water into the walls, not covered. We needed electrical work, not covered… THEN WHAT IS COVERED?! What am I even paying for?! It’s a scam.

A few months back, I found myself moving into a new house and discovered my air conditioner wasn't keeping things cool. The heat in South Mississippi can be relentless, and the thermostat stayed at a toasty 78 degrees even after running all day. I reached out to Old Republic Home Protection, the home warranty service I decided to try upon moving in. To my pleasant surprise, they were remarkably responsive. Though I can't recall if I called them on a Friday or Saturday, they gently informed me that they could arrange a technician's visit as soon as Sunday, knowing well the urgency given the region's sweltering temperatures.

The dryer was emitting a burning smell, and even before I put the claim in to Old Republic for service, I took it upon myself to dismantle it and address the issue internally. When the service technician arrived, he was surprised by how clean the dryer was and assured me there would be no further issues; consequently, there was no need for additional repairs. However, I ended up spending $100 just to get confirmation that everything was in order, which felt unnecessary.

Old Republic's team has always been very conscientious, especially the individuals responsible for packing. It was evident in their care and thoughtfulness in handling our belongings. This demonstrated their dedication to quality service. Based on this, we're planning on staying with Old Republic Home Protection as long as we can.

Having been with Old Republic Home Protection for almost a year now, I can confidently say that their customer service has been good. The technicians who came over for repairs have generally done a good job, though there was one company that didn't quite meet expectations. Overall, my experience has been positive.

I picked Old Republic Home Protection when we bought our house, and it’s been about four years now. I used to work in real estate investing and we relied on them for our clients’ warranty needs, so it felt like a natural choice. Although my husband manages most of the claims and I haven’t personally dealt with any specific issues, I can say that we haven’t experienced any problems with their service so far.

I recently had a great experience with Old Republic Home Protection when I faced an issue with my air conditioner. There was water leaking from the unit, but the technician arrived promptly and addressed the problem efficiently. Living in Florida with high humidity can be challenging when the AC malfunctions, so their quick response was much appreciated. I've been with Old Republic for 15 years, and they've always sent out excellent technicians who get the job done right.

After our realtor introduced us to Old Republic Home Protection as a home warranty provider, we decided to go with them. The process of submitting a claim was straightforward, as our interactions were over the phone, and it was quite easy to navigate. However, the initial quality of contractor services left some room for improvement. During a repair, they failed to address the root problem with our ice maker. Although they replaced the fan initially, they eventually fixed it, albeit after the issue resurfaced.

I encountered an issue when a vendor came to address my garage door. Despite Old Republic covering the $100 fee for the visit, I ended up paying $704 out-of-pocket as the insurance didn't cover the necessary replacements. The issue was with a newer type of coil spring in the garage door, and after fixing it, the technician left debris and packaging scattered in my garage, creating a mess that I had to clean. As a parent, having my kids around such clutter wasn't ideal.

I have Old Republic for my home warranty needs on one of my properties, while I use a different provider for the house in San Antonio and my experience with Old Republic has been frustrating so far. When I needed a plumber to check both my refrigerator and dishwasher, I was charged $200 in total—$100 for each appliance—even though a single plumber was dispatched. This approach contrasts sharply with my other provider, which would have just charged a single fee given the plumber was there anyway.

My experience with Old Republic has been quite satisfactory having been their customer for several years. I recently had an issue with my air conditioner, which was promptly fixed on the same day by a technician assigned through Old Republic. This quick resolution left me feeling quite confident in their service.

When I reported an issue with my furnace, a technician informed me that I needed a new thermostat, which they said was covered by my warranty. But since then, communication has been a nightmare. The vendor won't return my calls, and it's nearly impossible to reach anyone at Old Republic without being put on hold for over an hour, forcing me to hang up in frustration.

I moved in this house in March 2025. A week after the fan on the built-in microwave continued to turn itself on and the only way to cut it off was to unplug it. Someone came out they fixed it and now it has started all over again and this is July 2025. Old Republic Home Protection says I have to pay another hundred dollars for a service call. I don’t think this is right for two reasons - it’s within a year and this is the exact same problem that was happening in March 2025. Old republic home protection contracts, the service companies. And they are only guaranteed for 30 days?? I refuse to pay another hundred dollars for the same problem.

8/18/25: Check for re-imbursement for laundry water valve repairs was sent by ORHP as promised. Edited from 1-star to 3-stars for the reimbursement. Would like to be able to make a 5-Star post if/when I don't have to fight denials for services I'm paying for.

Don't even think about using this company. I have the Gold Service. If you call them and say that you are a new customer, they will pick up the phone immediately. If you are one of the unfortunates. like me, who actually subscribed and paid for their service, you will be placed on hold. (For me it was 2 hours and 29 minutes of listening to elevator music.) (See Attached Photo.) That was only one time. I made 4 other calls to put a claim in. The claim was denied because I finally used my own workers. I did that because every time that I tried to schedule them to come out, I had to wait their ridiculous shameful hold Times.

Old Republic came out and worked on our AC. It was a great experience. I reached out to them by phone only because we didn't know all the specifics through online. The website was asking very specific questions about AC that I feel like you'd have to be like a technical person.

The thermostat on my air conditioning unit was set at 76 degrees, but it was stubbornly staying between 80 to 83 degrees during the daytime. I submitted a claim over the phone, hoping for a swift resolution. A technician arrived at my home, though I wasn't able to see him as I was returning from work. He assured me over the phone that he had been up on the roof and the issue was sorted. Initially, the problem seemed somewhat alleviated, with the temperature dropping to 77 at night. However, during hot days, the temperature would still soar beyond the set point.

When my air conditioner stopped working, they quickly addressed the issue by replacing a contact on the unit. The technicians completed the repair on the same day they visited, which was incredibly convenient.

We faced an electrical issue that led to a fire, and the response from Old Republic was impressively swift.

I have been using Old Republic’s services for 23 years and have largely been satisfied. However, my most recent experience wasn't as smooth. My air conditioner stopped producing cold air between 4 and 6 p.m. on a Saturday and their main contact line was already closed for the weekend. This left me enduring two days in the Phoenix heat, forcing me to wake up early around 5 a.m. just to be on a call hold for around 40 minutes.

Having been a long-time customer of Old Republic Home Protection, my experience with their service has been very positive. Any time I've had an issue, like when my AC malfunctioned recently, they responded promptly, sending someone out the same day. Setting up service is straightforward and the customer service I've received over the phone has consistently been very good. I haven't faced any more issues after their visits. I would recommend Old Republic to friends or family based on my experiences.

Follow up on recent review. It hasn’t changed. I do not recommend. So after being denied coverage for a blocked sewer line that was not discovered on inspection, I gave them a 1 star review. A couple of days later I was contacted by a service provider to come fix the blockage. I already paid for it out of pocket. I even used the original contractor that OR sent. I was told to send my receipt for reimbursement. I did. Once again, it was denied for using an “out of network contractor”, the contractor they originally sent. DO NOT USE Old Republic is my recommendation. I gave them a 1 because you can’t do negatives.

Old Republic responded twice to address the same problem with my AC unit. The first service visit involved recharging and reclaiming the AC, and during the second visit, the technician advised changing the filter, thinking it was the wrong one. However, despite these measures, my house still overheats to 81 degrees.

Old Republic Home Protection truly lived up to their good reputation. I've been with them for what seems like forever, and I can't imagine going with any other company. They have consistently delivered wonderful service over the years.

I've been using Old Republic's services since around 2017, coinciding with the purchase of my home. Initially, the experience was a bit frustrating; getting through to them took longer than I liked. However, over the past four years, there's been a notable improvement. Things have become incredibly efficient, and I'm unsure if it's due to my using the online system more or general service enhancements on their part. Just recently, my garbage disposal required repairs, and they handled it swiftly.

Old Republic was a thoughtful gift from our realtor after moving into our new home and we've kept the service active for about eight years now. I have to say, the most appealing aspect is their quick response to emergencies. The service promptly dispatches someone to resolve any issues we encounter, ensuring everything is back in order promptly.

The response and service from Old Republic were commendable when I submitted a claim for my air conditioning. The technician arrived promptly and efficiently completed the repair on the same day, which was a relief. Since then, everything has been working perfectly. Overall, I'm pleased with the service and would recommend them.

Old Republic Home Protection was recommended to me by my realtor and I've been using their service for about two months now. A significant issue I faced was the response time. My basement flooded due to a delayed contractor dispatch, which ended up costing me a substantial amount of money. It took three days for a contractor to be sent out, and they had to jet the sewer line to address the issue. My basement is still being restored.

I needed a toilet and a faucet fixed, and the initial technician from AGS Service didn't do the job correctly, leaving the toilet loose and connecting the faucet lines the wrong way. Cold water flowed from the hot side, and the main water valve wasn't fully opened, which could have solved some issues without replacing the faucet.

I had an issue with my air conditioner—it was constantly running without ever reaching the desired temperature. I reached out to Old Republic for a solution.

Whenever I’ve submitted claims, it's been quite the task. The automated system often has you pressing endless numbers, just trying to reach a live person. Once, I was on hold for over an hour without any success, which is deeply frustrating, making customer service hard to access due to these systems.

My experience with Old Republic hasn't been great. We've faced issues with our air conditioning and garage door, and communication with them has been frustrating. Although I’ve been with Old Republic since purchasing our home, I’ve been calling and calling to no avail. I have personal matters like health issues that add to the stress, so this lack of customer service is particularly disappointing.

I ran into issues with my air conditioning due to a faulty fan. When the technician was first sent by Old Republic to resolve the problem, he wasn't as thorough as I'd hoped. We both discovered the issue while on the roof, but it took an additional two days without air conditioning because he initially suggested that dirty air filters were the problem. I knew better, given my background in construction, and it was only later on, after the second visit, that the technician fixed the problem using a spare fan they happened to have on-hand. While the technician eventually resolved the problem, the delay and the guessing made the experience disappointing. My family had to endure two more days of discomfort, and I believe it could have been avoided with a bit more patience and insight from the technician in the first visit.

Updated on 07/15/2025: Old Republic reached out with a replacement of refrigerator, thank goodness.

Horrible service from them. They're the worst home warranty I have ever dealt with. They go out of their way not to pay claims. They have so many exceptions in their policy. It's a nightmare dealing with them. Even after they told me the installation was covered on my hot water tank and they sent a plumber out they said they don't cover that. Their word means nothing. I am a real estate broker in California and have dealt with them for years. Don't waste your time or money with this loser, deceitful corporation.

Updated on 07/09/2025: They also just told me they were transferring me to a supervisor to help resolve this issue after 2 hrs already on hold. They hung up on me 10 seconds after putting me on hold to "transfer me to a supervisor". Again I stress, one of the many reasons to avoid dealing with this company at all costs. I am on day 4 of no AC in Las Vegas, NV. I bought my home and have had repeated issues with the AC. I've reached out to Old Republic who has sent 3x contractors now ALL TELLING ME I NEED A NEW UNIT. Each one has reported the work order as complete, yet here I sit INSIDE MY HOME at 91 degrees Fahrenheit without working AC. I try to reach out to them and the reviews stating 2-3hr hold time for no help and just to get transferred to someone else who isn't any help are 100% accurate!

I’ve had Old Republic for over 10 years on multiple properties. I was approved for a complete new AC system on 6/2/25 and still do not have any work done at my home. It took 1 week to approve the work, 2 weeks for the equipment to show up at their warehouse, another week to deliver it to the property. Find out the AC equipment was damaged. The box with the compressor was crushed. Had to send it back. It’s now 7/7/25 and still NO replacement has arrived. Over 1 month without Air Conditioning in Arizona! It’s over 110 degrees daily. Filed multiple complaints to Old Republic and they stated they are not responsible for damaged goods and the time it takes to replace it. REALLY?? You think they would expedite it, but NO. I could go to ANY local AC supplier and purchase the items over the counter myself. Don’t fall for Old Republic’s BS. If and when this gets repaired, I am definitely canceling my 3 policies.

I purchased a home warranty from Old Republic Home Protection expecting peace of mind. Unfortunately, it’s been nothing but frustration. My Air Conditioning System broke on 6/7/25, and it took the Home Warranty almost a month to get a new unit. And for the Customer Service it took an 1:45 mins to answer. I don't recommend this company at all.

We paid the $110 for the service call, and the a/c service repairman said he couldn't check the entire system, that would require another service call. He replaced the compressor fan motor with generic parts, not OEM equipment. After paying several thousand dollars for this plan over several years, we consider this subpar service and want to CANCEL the plan asap.

I bought a house in May, and it came with Old Republic Home Inspection service. I called them about a rodent issue. They could not find anyone to come out, and I found one on my own. I then submitted my claim, which they denied. On top of that, they sent me an invoice for a 100 Trade Call Fee. It is ridiculous that they sent me a Trade Call Fee. I asked that they send me some sort of documentation that they were billed for the Trade Call Fee from the contractor. I would have been better off having never even called them. What am I paying for? I would go with a different company that does not conduct business this way. I will file a claim with the BBB.

I called for plumbing service, and it took 4 days for your service personnel to contact me to schedule an appointment. You keep increasing your copayments s, but the values of services and materials covered under your policy decreases. Your premium increases every year, but you don't cover everything under the plumbing or electrical repairs.

Our furnace smelled gas and we call Old Republic. Their Technichian only wanted to tight the gas line hose, he refused to acknowledge the gas leaks was coming from the furnace grills and told me to call the gas company the next time I smell gas. He left the furnace lid open and garage open so the small gas leak doesn’t concentrate and he took picture to proof that there was no leaks. After he left, the gas leak concentrated in garage again coming from furnace. It's an old furnace and I assuming is not fixable so the home warranty is ignoring the issue so they don’t have to buy a new one. Furnace still not fixed.

We have used our home warranty at least once a year. They have covered almost all of our issues. It’s nice to have the convenience and speed of service they provide. Very happy with Old Republic! I have recommended them to a family member. Always polite and helpful.

I just my home in March and the motor on the central AC broke so after just about 3 1/2 months I needed to contact ORHP and got a repair person out SAME day and after parts ordered/installed all is great! The repair staff was professional and ORHP contact manager; ALI was INCREDIBLE with his continued follow ups until the issue was resolved. WOW!!!!

Old Republic Home Protection has been there in the nick of time every time. We have used them for our washer, dryer, dishwasher and A/C. Without fail, they have repaired our appliances every time. We appreciate the peace of mind they offer us, year after year. I recommend them to homeowners all the time.

I have called about the same issue 3 times now and still have not received service this third time. It will be a week tomorrow. I didn't hear from the vendor and called the vendor directly. They indicated they did not receive an email from ORH. I called ORH again and then they indicated the vendor just received the email while I was on the call with ORH. How about ORH just replace the item and be done with it?

The only way to open a service request is by phone which is inconvenient. When trying to open online there is no option dishwasher and not an option to select “other.” When calling there were long hold times with no option to request a call back. Had to call back 3 times to get a representative.

Old Republic was right on the job in getting an electrician to contact me to expedite the work I needed done on my electrical panel and breaker. Since I don't live in Laughlin, but Wyoming, it was great to have someone to help me out with the issue. Thank you for your excellent service.

I am thoroughly impressed with Old Republic. I researched home warranty companies when buying a property from a friend that was built only 3.5 years ago. Something told me find a good home warranty company and have them buy a policy for us. After much research and reading of reviews, we choose Old Republic. I can't say enough. The very expensive KitchenAid refrigerator stopped getting cold about a month after we bought the property. Repairman was out here within days of reporting, unfixable sealed system fridge failure. Not one glimmer of push back from Old Republic, I could spend up to $3800.00 on a new fridge and be reimbursed, or they would buy as new replacement (exactly what I had before) and setup delivery.

A/C went out on a Thursday evening. Old Republic had someone out on Friday and we had cold air before dinner time. They are always very responsive and easy to work with, no matter what the issue. I always recommend them to anyone buying a house. It's worth the money for the peace of mind.

Our 18 yr old AC sprung a leak and the compressor was dying. The summer was just kicking off and the heat was unbearable. The AC vendor came out and recommend a new AC. Luckily I had my home warranty through Old Republic. The company gave the recommendation to O.R. and within days I received a call stating O.R. approved the full replacement of the AC and covered the cost. All I have to cover is the labor, materials, crane and disposal fee. $1210 is easier to swallow then $8-10 grand. Thank you Old Republic for taking care of this Air Force Veteran and his family. We are so grateful...

AC went out on Friday evening. Less than one year old! 111f in Phoenix and had family health issues! Called ORHP and asked for the company the installed the AC for ORHP who were prepared to assist. Was told it had to be the company ORHP had on their list. No call back by noon Saturday so requested another contractor who worked weekends. No response. They called first thing Monday saying not open weekends. 3 days in record 111 degree heat with no air???

My air conditioner stopped working when the temp this day was going to be 117.. Called Old Republic and within two hours had a repairman at the house and repaired it quickly.. I have been with Old Republic for several years and have always had perfect service. I highly recommend this home warranty against any other on the market.

Was charged 85 dollars for a conversation with the A/C guy and they did no service at all for the house. What a rip off horrible company. Other service jobs never done, I'll probably die from something horrible the way Old Republic does business. I wouldn't wish anyone to get their home covered by this company. I cry at night with all the issues in this home.

Let me start by saying, I have worked with and have had a Old Republic warranty for many years. I believe in them and highly recommend them. We put in a claim when our air conditioning was not working and we promptly received a call as to when the repair person could come to our home. As it turned out, they were a day earlier and fixed it on the spot. It has worked great since.

My clothes dryer suddenly gave me the cold shoulder. I filed a repair request online and was contacted a few hours later by the repair company. An appointment was made for a repair visit within two days. The gentleman who came knew what to fix, fixed it and told me what had gone wrong with suggestions about what to expect in the future of the dryer. I was very pleased to have a warm dryer again.

The communication and response time could be improved between the contractor and ORHW. The technician came out quickly and assessed the situation. It took two weeks and my calling ORHW to get the ball rolling on ordering the part. I should not have to constantly monitor my claim. Other than that I am pleased with the coverage.

Had air conditioning problem. Prompt service excellent communication. Solved problem within hours of call. Excellent communication and explanation of the problem. After they left, the unit worked perfectly well. Thanks again. This is the first time I had a service call and I was amazed how well it went. It was much better to go online to report the service incident.

The service fee is over $100. If it continues to increase, I'll need to check with other home warranties to see if that is the normal price. For easy to fix items, Old Republic is great. I have had the same issue with my AC since last summer. I was relying on the regular process and hoped it would be fixed, which did not happen. I have talked with some reps from Old Republic about it and hope that the current service provider will be able to address the issue. Otherwise, Old Republic is convenient and I have been happy.

Once I filed my claim they had contact information for a service provider within 4 hours. The service provider contacted me right away and sent someone out the very next day (Saturday) to repair the unit. The service man (Javier) was extremely knowledgeable and gave me pointers for ensuring my unit would remain in good condition. He even more securely attached the unit to the wall. The manager of the store spoke with me to verify I was happy with the repair. I would highly recommend the Vacuum Store for others in this area in need of Central Vac service. Old Republic also called to update me on the status of my claim. The unit now functions like it's brand new again. All in all it was a great experience!

I’m extremely happy to have Jets Plumbing added to my case. Their reputation for professionalism and quality work gave me confidence right from the start. In particular, I want to express my sincere appreciation for John from Jets Plumbing. From the moment he got involved, he has been responsive, knowledgeable, and thorough in every aspect of the job. He took the time to understand the issue in detail, explained the steps they would take to resolve it, and followed through exactly as promised.

Old Republic Home Protection is good but it sucks that I couldn't get in touch with anybody. I was over the phone and it was all automated. I sat in the dark for a couple of days wondering who will come out when. I randomly got a call and there was no callback number that was left. I had to wait for somebody to randomly call me again to get in touch with a person. But the people Old Republic sent out were decent. They made some mistakes, but fixed them. They put the wrong freon in there and had to vacuum it out and redo it. It was like an act of Congress to get them to give me something saying that they made the mistake and fix it. But now everything seems to be okay.

I usually call in to Old Republic whenever I have a claim and someone helps set up an appointment. I've been with them for six months now and for the most part, service has been satisfactory, though there were occasions when I needed to wait a bit longer for my calls to be answered. However, most calls were handled fairly quickly. One of the aspects I appreciate about Old Republic is the convenience of scheduling appointments through a simple phone call. But I noticed that the cost of a home protection plan is higher in Louisiana than in California, which was surprising. A friend of mine pays around $500, whereas my cost is $825, making it a tad disappointing in terms of price.

For anyone considering home warranties, I recommend Old Republic. Many might think home warranties aren't worth it, but in my personal experience, they've been a tremendous help. I've been with them for 2.5 years now and the most comforting aspect of the service is the accessibility they provide. Living in a house where I've encountered numerous plumbing issues, I appreciate that I can make claims at any time.

I have had several issues with this warranty company. The main problem is that I pay for top of the line coverage every year and there are times when a vendor is not immediately available to address a situation where the AC in my property wasn't working properly and cooling the home. In these instances, I was told by Old republic representatives that I can find my own vendor and have them come out and take care of the issue and for me to then submit the claims over to Old republic for a full reimbursement and to this day I'm still waiting for these claims to be reimbursed and refunded back to me. This company has promised me a full reimbursement for these claims and have not stood by their word to provide me with the reimbursement. This is extremely upsetting especially given the fact that I'm a long time loyal customer.

We've been utilizing Old Republic for a year now following the purchase of our home. The standout feature for us has been their impressively swift response time. Whenever an issue arose, such as with our air conditioning unit, a professional was dispatched promptly to assist us.

I've had a positive experience with Old Republic's services. I made a claim when my refrigerator stopped working, and the whole process was seamless. A rep guided me through it, and a repairman was sent out promptly. The refrigerator has been functioning perfectly since then.

As of this writing I've been on hold for over 50 minutes, calling during business hours. No callback option. No status of how long until a rep will pick up. It's 2025 and simple customer service skills are non-existent. As for their coverage, don't bother. We paid extra for AC coverage, was told only $500 would be covered and we'd have to pay $2,600. What's the point of getting the extra AC coverage if it won't be fully covered. No way to change plan coverages either, you buy one tier and it seems as if you're stuck with it, even when up for renewal, no way to change tiers.

My real estate friend told me about Old Republic and I had their warranty for about a year. When my air conditioner went out, they gave me the money for what their air conditioner would cost, then I paid the difference. They wanted to put a cheap one on my home and I live in Arizona, where it gets 120 degrees. Other than that, the services that I got were good. It was just Old Republic's rule at the end, not knowing that we weren't going to be able to continue the service.

My experience have been really bad with Old Republic. First it took me a long time to get someone on the phone to even talk to regarding a service request I submitted online due to fault A/C units that display error codes on the thermostats. When they sent the technician, he looked at the outside units (two) and within 5 minutes he said the Inverters are bad on both units and must be replaced (about $2k each according to him). He then said they are still under manufacturer warranty and will get back to me on the process. Did not even look into the error messages on the thermostats.

The technicians who have come out are all great. They're all easy to deal with and friendly to talk to. The only issue I had was being on hold for an hour. But customer service was good, I don't have any complaints.

I have Old Republic since last October. So far, we had two claims. There was a plumbing leak and a drain that was slow. And they fixed that. It was great. We really like the person who came out. The other one was that the attic fan wasn't working. And when they finally got somebody who would actually work on it, that person did a great job and replaced the motor. And everything is good on that now too.

I was with Old Republic a few years ago, and then I tried a different one. About two years ago I had it again because they’re the best. Their customer service is great.

Old Republic has a good reputation. I submit my requests both online and on the phone. And the overall experience of having them is very good.

We’ve been homeowners for 35 years, but we relocated. When I purchased a new home, my realtor suggested Old Republic to me versus other warranty companies.

My dad already had Old Republic Home Protection, so I got it for my own home. Everything is fine, but sometimes, it’s a little hard to get the person to come.

Old Republic Home Protection has been pretty prompt with dealing with home warranty issues for us. My husband signed us up when we bought our house in November.

My husband got Old Republic. And it's been years. I think it is very easy to do a claim. I called a number on the paper and submitted my claim. We haven't had to use it much, but a couple of times, plumbing-wise and for our washing machine. They came within a day or two and did our service. And it was really good. It was great.

I am very unhappy with my experiences with OHRP regarding issues with my refrigerator. A few months ago it started not cooling like it should so I called OHRP and got an appt to have it looked at. The repair was going to be expensive because it needed a new compressor and some other work done. I asked for a cash out so I could just get another refrigerator. They refused and insisted on "fixing" it. I got it repaired but it was still warm the next day. I told them about this and they sent me a check (which I told the person on the phone I wasn't ready to accept but they sent it anyway). I cashed it though it wasn't enough to get a feature by feature replacement. The refrigerator was supposed to get cold within 24 hours of being repaired, but it didn't. It took 10 days. I hadn't replaced it yet so I thought all was good.

We have had Old Republic for about 15 years and have had very good experiences. Then we bought a home protection for my relative. She had two issues that needed to be addressed. Took TWO months to get reimbursement on one issue and the other is still not fixed. Also have to stay on hold for 45 minutes to an hour just to speak with anyone. When transferred you have to wait another 45 minutes to an hour to speak to someone else. All they can say is I'm sorry for your inconvenience.

I made an appointment for electric work with All Spark Electric Inc in California thru ORHP plan. They gave me a tentative appointment if the technician finished early and they also gave me a definite appointment over a week later. The technician never called to let me know he wasn't coming. I called All Spark Electric, left several messages. No return calls over the past week. In the meantime I was charged $100 on my credit card for a visit that never occurred. On ORHP phone tree it appears the 2nd appt has been cancelled. I tried calling ORHP, I've been on hold for over 2 hrs! Poor service!

Old republic has the longest hold time ever. It is absolutely ridiculous. The website is NOT user-friendly at all. I can't find out how to place a service request. I was charged for services that were never rendered. I pay for "elite " coverage and I get atrocious customer service. If ANYONE ANSWERS THE PHONE AT ALL. I have literally been on hold almost 2 hours. I'm getting beyond mad. I'm gonna to have to dispute that fee with my credit card company. Which is completely unacceptable. Worst staff I've ever dealt with. They are so rude is disgusting. I have brain cancer. All I want is what I paid for. Otherwise, I'll be disputing my entire fee for the year of over $1000.

I've had them on two different homes, I had to get a new water heater and garbage disposal. They were prompt and efficient and the technicians were great. I would recommend. Con was the rates go up after a year.

Hi.... I'm not sure this is the correct place to address this but.... A plumber replaced a faulty heating element (I believe) but said the breaker was tripping. So, we had S&M Electric come to the home to do that work and the water heater is STILL not working. I think that there is further work required on the water heater. How do we get the plumber back out there?? Call me @**, or, Chad ** (my son and the resident) at **.

This company does not answer phone calls from customers on a timely basis. It takes from one to two hours for them pick up. Do yourself a favor and choose another warranty company!!!! My next door neighbor experienced the situation when tried to submit an invoice for reimbursement. This not an isolated occurrence with this company!

Old Republic Home Warranty Review – A Frustrating and Disappointing Experience. My experience with Old Republic Home Warranty has been extremely disappointing, and I would not recommend their service to anyone looking for reliability or peace of mind. To begin with, reaching customer service is a challenge in itself. Every time I needed assistance, I had to wait hours just to get connected to an agent. While the dispatch process was relatively fast, the follow-through from assigned contractors was abysmal. No one contacted me proactively, and it became my responsibility to chase them down — often with no success. The real test came when I had a leak in my home’s main water line. Old Republic assigned Pristine Plumbing for the job. They showed up three days later, attempted to dismiss the issue as a non-warranty concern, and quoted an inflated price to fix it — On top of the warranty coverage.

I have my home warranty through them. My air conditioner has been sketchy since last summer (bought the house last summer). They sent their people to come over and said everything was awesome (keep in mind the air was not cooling or circulating). Fast forward to November and my refrigerator went crazy. Called them and they said they’d have someone come over. No one showed.

I made my first call to Old Republic (a home warranty company) for two faucets leaking. A kitchen faucet and a laundry room faucet. The repair company was very nice and attentive, and recommended the two faucets be replaced. Old Republic said they only replace with "builder's grade" products, i.e., trash. They allowed $75 for each faucet, that included purchasing the faucet and the labor for the plumber to do the replacement. What a joke. The insurance is worthless to me for this call. I'll buy my own decent faucets and install them myself. After paying Old Republic $100 for the call. Should never have called them. When you buy their insurance, they never tell you that they won't replace what you have. They only give you the cheapest crap they can find and you're stuck with it.

I purchased the platinum service thinking I would be covered for just about anything. It covers everything except whatever the problem is. Calling customer service is a nightmare. The hold time has been anywhere from 30 min to and hour and most of the time you are transferred to another person with another hold time of 30 min to an hour. I would not recommend Old Republic to anyone.

We went without air conditioning for three weeks. We had gotten a call saying the needed parts were ordered, however a few days later when we called to check in we were told that the parts were not ordered and were waiting on the contractor. The contractor refused to work with ORHP and our process of getting our AC was stalled with little to no answers on how we progress forward. The contractor, Just Mikes, did poor work and installed our furnace a few months early with errors.

One Republic has been excellent to work with over the past five years. They have handled several service calls for different appliances in my home, and each time, both the work and the setup have been satisfactory. I highly recommend One Republic for household warranty services. Thank you again for making customer service a priority

AC was checked due to electricity blinking off & on. Technicians actually checked it twice, as it did it again after first inspection. They didn’t just stop there though, but referred it back to Old Republic for electrical inspection. This was done in a matter of a couple days & all was determined to be fine. We have had no further issues. We are SO grateful for the thoroughness of technicians and especially Old Republic.

We are 100% satisfied with Old Republic. In the six years we’ve been with them, they’ve come out for a heater that wasn't working, we’ve had air conditioning go out and they were here promptly, they were just here for a leak under our mobile home, and they're coming out on Wednesday to fix my refrigerator. So, they’ve been quick on getting things done, they've all been very nice people, and customer service has been good and helpful all the time.

I've had Old Republic for five years and my experience with them was average. It's nothing spectacularly great or incredibly horrible. It's in the middle of the scale.

I love Old Republic. When I purchased this house seven years ago, I told the real estate lady I had to have a home insurance and she hooked me up with Old Republic. On the second year, I upgraded with them and I've been with them since that time because service is Type A. Any time I call in, 24 hours, somebody is being sent. Usually, I reach out over the phone for claims and lately, it takes a lot for them to answer, but I'm able to reach them.

When we bought the home, it already had Old Republic as the warranty so we kept it. But now I am looking around for other warranty companies. It has not been easy to file claims. We normally call in. Now, you leave whatever problem you have on a recorded line and they respond.