NuvoH2O

The system seems to do the job okay. The problem comes in changing cartridges. The directions do not include an important step, which is to line up a plastic knob that comes down with a hole in the cartridge. You can do that reliably when holding the cartridge. But you can't hold the cartridge with your fingers anymore while putting the housing back on. I suspect this is why it's not included in the directions. It's not doable. So, you always have to take chance on breaking the cartridge, which they then consider the consumer's fault. I asked for reliable directions that won't result in a cartridge breaking in future and they won't provide that. Their solution was "get a plumber to do it." Not really financially practical for something that has to happen twice a year.

We purchased the nuvo H2O softener (manor system) to eliminate brine disposal into our septic tank and drainfield. We've run the softener for a year, and noticed an improvement in our wash water and soap usage. We've done a few water tests for Sodium, Calcium, Magnesium, Potassium, Carbonate, Bicarbonate, Chloride, Iron, Sulfate, Nitrate, Electrical Conductivity, Total Dissolved Solids, pH, Total Hardness (Lime), Total Alkalinity & Total Phosphorus. The softener doesn't affect the underlying chemistry, except for a nominal reduction in pH (from 7.9 to 7.8). Changing the cartridge is simple, but the full housing is fairly heavy and contains a lot of water, so it is good to have a tub to catch any spilled water.

I have had this system installed for about 4 years now (2016 and paid the intial cost and have been receiving replacement cartridges sent every 6 months). Does it work? How do I know it is working? Many times throughout the 4 years I know when... It's more like I notice when it is not working. Everytime the cartridge runs out, my skin and scalp begin to itch...my wife's too. We both have diabetes which causes our skin to be sensitive to hard water (or alkaline) that is too hard. My itching skin and scalp tell me it's time to change out our NuvoH2O cartridge. Soft skin and no dandruff. Believe me, if it did not work, my wife would have told me so! I did not want to have to go to a softener and salt. I research and I also saw the negative "It does not work" and "My water is blue". I live in Bonne Terre MO and our water is very hard by the way!

The filter do not last long. The 2nd set of filters only lasted 2 weeks. I tried to get help but was unsuccessful. The customer support agent was not helpful. She told me to buy a testing kit to see if my water ph level was high and if it was then the system was not good for my well water. Well the 1st set of filters lasted for 2 months. I tried explaining that to her and that I thought it was the filters they last sent that was the issue. No help at at all. I will be going back to United distributors salt system. They had better customer support. Both big deal if you have a good product but you treat your customers like losers that are lying.

I purchased the 1 to 3 people system and was installed in early February. Since then I don't see any calcium coatings disappearing, don't see any difference in water quality since system went in. Have called a couple times but don't seem to be at the right time. Please send a rep to check the system and test the water for us. Thank you.

After years of dealing with the extremely hard water in San Marcos, Texas, we finally decided to bite the bullet and install a water softener. I interviewed a local plumbing company who highly recommended the NuvoH20 system. $2000 later after the purchase price and installation we were ready to enjoy our investment. Couldn't have been more disappointed. This system did not change the quality of our water 1 iota. By the time we realized that it was not credible, the 3 month money back period was over. Since then, we have taken it off line and again noticed no difference in water quality. We will be installing a disposable, salt, water softener on sale at Sam's club. The only good thing appears to be that 90% of the plumbing has already been established. So, the man of the house likely can install it himself. This is good because we no longer trust plumbers. My advice is to stay as far away from this product as possible.

We have had this system newly installed and I should have read the negative reviews more carefully! Everything I read is true about this system. It does not soften your water. It does not change the ph. It does not lower the minerals. What it does do is cause your eyes to sting when you take a shower! It must be the citric acid! It's awful and it is a scam!!! Save your money and don't buy! You will lose a lot of money!!!!

In a word my experience was exceptional. Reported a leak in a 6+ year system. Was told it fell under the lifetime warranty. Proceeded to work through the process to get a new unit shipped out to me. This is how customer service should be handled - not because the item is under warranty but because Clifford ** made me feel he actually cared!!!

The photo attached shows the ‘Taste System’ filter. New (left) vs. Old (right). We drink A LOT of water in our home. We ordered the ‘NuvoH2O Manor Softener + Taste System’ and are amazed by the results. The filtration of the ‘Taste System’ is great. We have guests comment on how much better the water taste versus their homes. We’ve been able to ditch bottled water all together now. The only reason we give this 4 Stars is because we live in an area with Extremely Hard Water (18+ gpg) and still had to install a traditional water softener.

If you are looking for a company with normal to good customer service? This company has the worst customer service I have ever encountered, I have 40 years in contracting and these people just don't get it! I waited 7 days for an answer to a leak in their equipment, I had to call every day, finally reaching a customer service representative that didn't have a clue about anything. He had to talk with another person with more insight to my problem. To this day I have never heard back from them on my issue. They may have a good product but their customer service is sad.