NuvoH2O Reviews

Called to report that my product was leaking after install, sent photos and was told that it would be replaced. I followed up the next day and was told that it wouldn't be replaced or refunded. That it was my plumber's fault. After a few minutes on the phone, I understood that the young man on the line was being disingenuous. I ultimately just called my credit card and had charge removed. During that time, the company randomly sent out a product that I didn't even order (had two cylinders as opposed to the more expensive item that I ordered with three cylinders). Just an overall terrible experience on a product that I paid a premium for compared to similar products from iSpring and Pro Aqua for one-third the price. I wouldn't recommend.

I have been using the NuvoH2O cartridge for my house for the last 3 years. I judge the effectiveness of this product by seeing showerhead calcium build up or dissipate over time. I live in an area that has medium hard water. Manufacturer state the filter lasts 6 months. I use them for 9 to 12 months. Curious, I cut open a used cartridge and found black jelly sludge (about 1 tsp). I don't think this is a concern. This is the result of Vit C reacting with the calcium in the water. What was a bit disappointing is that the cartridge have at least 6 inches of vit C crystals left in the cartridge. Make me wonder why and if cartridges can last a lot longer than 6 months.

In this day and age of buy then good luck if stuff goes wrong this company seems to care about their customers! I had a leak that I could not figure out or stop. They sent me a whole new system. I even melted the new head which is plastic by accident, and they sent me a new one again even though it was my fault. You don't find this kind of service anymore. I don't usually write reviews but they deserve to be congratulated on their customer care. Thanks.

The system seems to do the job okay. The problem comes in changing cartridges. The directions do not include an important step, which is to line up a plastic knob that comes down with a hole in the cartridge. You can do that reliably when holding the cartridge. But you can't hold the cartridge with your fingers anymore while putting the housing back on. I suspect this is why it's not included in the directions. It's not doable. So, you always have to take chance on breaking the cartridge, which they then consider the consumer's fault. I asked for reliable directions that won't result in a cartridge breaking in future and they won't provide that. Their solution was "get a plumber to do it." Not really financially practical for something that has to happen twice a year.

We purchased the nuvo H2O softener (manor system) to eliminate brine disposal into our septic tank and drainfield. We've run the softener for a year, and noticed an improvement in our wash water and soap usage. We've done a few water tests for Sodium, Calcium, Magnesium, Potassium, Carbonate, Bicarbonate, Chloride, Iron, Sulfate, Nitrate, Electrical Conductivity, Total Dissolved Solids, pH, Total Hardness (Lime), Total Alkalinity & Total Phosphorus. The softener doesn't affect the underlying chemistry, except for a nominal reduction in pH (from 7.9 to 7.8). Changing the cartridge is simple, but the full housing is fairly heavy and contains a lot of water, so it is good to have a tub to catch any spilled water.

I have had this system installed for about 4 years now (2016 and paid the intial cost and have been receiving replacement cartridges sent every 6 months). Does it work? How do I know it is working? Many times throughout the 4 years I know when... It's more like I notice when it is not working. Everytime the cartridge runs out, my skin and scalp begin to itch...my wife's too. We both have diabetes which causes our skin to be sensitive to hard water (or alkaline) that is too hard. My itching skin and scalp tell me it's time to change out our NuvoH2O cartridge. Soft skin and no dandruff. Believe me, if it did not work, my wife would have told me so! I did not want to have to go to a softener and salt. I research and I also saw the negative "It does not work" and "My water is blue". I live in Bonne Terre MO and our water is very hard by the way!

The filter do not last long. The 2nd set of filters only lasted 2 weeks. I tried to get help but was unsuccessful. The customer support agent was not helpful. She told me to buy a testing kit to see if my water ph level was high and if it was then the system was not good for my well water. Well the 1st set of filters lasted for 2 months. I tried explaining that to her and that I thought it was the filters they last sent that was the issue. No help at at all. I will be going back to United distributors salt system. They had better customer support. Both big deal if you have a good product but you treat your customers like losers that are lying.

I purchased the 1 to 3 people system and was installed in early February. Since then I don't see any calcium coatings disappearing, don't see any difference in water quality since system went in. Have called a couple times but don't seem to be at the right time. Please send a rep to check the system and test the water for us. Thank you.

After years of dealing with the extremely hard water in San Marcos, Texas, we finally decided to bite the bullet and install a water softener. I interviewed a local plumbing company who highly recommended the NuvoH20 system. $2000 later after the purchase price and installation we were ready to enjoy our investment. Couldn't have been more disappointed. This system did not change the quality of our water 1 iota. By the time we realized that it was not credible, the 3 month money back period was over. Since then, we have taken it off line and again noticed no difference in water quality. We will be installing a disposable, salt, water softener on sale at Sam's club. The only good thing appears to be that 90% of the plumbing has already been established. So, the man of the house likely can install it himself. This is good because we no longer trust plumbers. My advice is to stay as far away from this product as possible.

We have had this system newly installed and I should have read the negative reviews more carefully! Everything I read is true about this system. It does not soften your water. It does not change the ph. It does not lower the minerals. What it does do is cause your eyes to sting when you take a shower! It must be the citric acid! It's awful and it is a scam!!! Save your money and don't buy! You will lose a lot of money!!!!