NuvoH2O Reviews

I purchased a NuvoHh2O dual whole home system. After my first filter change at 6 months the filter became contaminated with bacteria at about 2 months. My system was installed without the shield for UV rays and without a bypass. The system is vulnerable to bacteria growth. This is well documented online. I advise caution. Bacteria and mold are risks with this system.

I bought a new home in 2020 and requested a water softener be included. I expected the old fashioned salt system. They put in the Nuvo system instead. It is a large house and I am a small woman and I cannot change out the tanks myself. So I had to just turn it off at the bypass. Is there any service in the St Augustine area that would handle changing the tanks for me on a regular basis? Without that, this product is worthless. And I cannot replace it with a traditional system because my builder did not account for a drain/sink for that purpose. Frustrating! If I could find a service to do this, I might actually enjoy this system.

Updated on 12/01/2025: Well I was told after 7 tries and long waits at customer service at NUVO that I would be called today by a "manager". The NUVO H2O product that was recommended, ordered and installed by plumber Drew Hartmann Plumbing of Jacksonville FL (904)813-4000 ... has now made the new toilets orange- which means the washing machine will also have orange in it as will the shower.

Updated on 07/14/2025: They are sending me a different filter based on the local water report. We are hoping for an improvement.

Do not buy this product. It is extremely difficult to replace the filters, not worth it and after this I'm not going to use it anymore. Total waste of money due to poor customer service. I was on the phone for over an hour with Alex and he kept changing his answers, putting me on hold, giggling to co workers and in the end was of no help. It was clear the customer service has very little idea of what to do. Plumbers push this system because you really need a plumber to come back each time and help with replacements. It's extremely messy too. Get anything else but this, I wish I did.

I bought a Nuvo system twelve years ago. Since that time, I have had sporadic discolored grey water. After seven years of this, the water turned pitch black. Plumbers couldn’t find any cause, so they replaced the water heater. That didn’t help. Since then, the black water continues on no regular basis. This is city water. The city has tried to help, but their water is clear and tests are fine. I have added a water purifier, but that hasn’t helped. The water samples show high levels of copper and not safe to drink.

After just 6 weeks, my very hard well water is still very hard. It does not soften the water whatsoever according to my hardness meter. I called to consult with customer service and she just verified I had the best 3 filters for my situation and that's the best it's going to do. I could buy new expensive filters but my 6 week old filters still look brand new. She even tried to tell me my ppm were very good. 190 ppm is not very good! It's still ruining things like swamp cooler pumps and shower heads.

Pain in the butt to change filter, made tougher by the fact they kept sending gaskets that did not fit. Last time I tried to change filter it leaked like a sieve. Took my plumber 45 minutes to get it watertight. Went to change again today - finally a gasket that fits. Guess what - leaks exactly the same way in the same spot. Tearing it out next week. Lousy design, quality and customer service.

Called to report that my product was leaking after install, sent photos and was told that it would be replaced. I followed up the next day and was told that it wouldn't be replaced or refunded. That it was my plumber's fault. After a few minutes on the phone, I understood that the young man on the line was being disingenuous. I ultimately just called my credit card and had charge removed. During that time, the company randomly sent out a product that I didn't even order (had two cylinders as opposed to the more expensive item that I ordered with three cylinders). Just an overall terrible experience on a product that I paid a premium for compared to similar products from iSpring and Pro Aqua for one-third the price. I wouldn't recommend.

I have been using the NuvoH2O cartridge for my house for the last 3 years. I judge the effectiveness of this product by seeing showerhead calcium build up or dissipate over time. I live in an area that has medium hard water. Manufacturer state the filter lasts 6 months. I use them for 9 to 12 months. Curious, I cut open a used cartridge and found black jelly sludge (about 1 tsp). I don't think this is a concern. This is the result of Vit C reacting with the calcium in the water. What was a bit disappointing is that the cartridge have at least 6 inches of vit C crystals left in the cartridge. Make me wonder why and if cartridges can last a lot longer than 6 months.