NuvoH2O Reviews

I cannot talk about the quality of the filters, because I never received the filter and remain out of pocket. I hope nothing goes wrong with your order, because it is a nightmare contacting the company. I paid for expedited shipping, received an email confirming order stating I would receive a tracking email. Off to a reassuring start. Days pass and no tracking email. Silence and now it's past expected delivery date. I reply to the order confirmation email. That email address does not work. Login to the Nuvo website and find the contact email address and resend the email asking for an update on the delivery. That email bounces back saying address not found.

Just sent the following message to NuVo: We have been a customer of NuVo for many years. Each time we replace our cartridge we get blue water for a period of a couple days and during that time it gradually disappears. And everything is fine. Since a recent cartridge replacement (about 7-10 days ago) we have experienced blue water but this time it continues to be a light to medium blue and has a sickening taste to the point of having to throw up. Today we decided to bypass the Nuvo system altogether, we then ran our water for a considerable amount of time. The water is clear and has no bad taste or upset stomach. We will continue to bypass the system until such time we find out what the problem is. Our question is: Could this last cartridge be faulty in any way?

Order a Nuvo housing wrench gen 2 - It's been over two weeks and they still have not shipped it. If you want prompt service do not use this company. Hold time are over 15 minutes and Chat - you might as well take a nap before they respond.

We had a softener system installed in January and needed replacement filters. We ordered them online and they never arrived (UPS lost them, not Nuvo's fault per se). What is Nuvo's fault is their complete lack of support. They've got wonderful hold music. I know because I was on hold for help for over six hours. I sent a message through my account portal two weeks ago that's still unanswered. They won't call you back if you leave your number. If they won't answer a routine message, would they respond to UPS's claim department? I had no idea.

Have had this system in my home from the beginning-nearly 10 years after construction in the Texas Hill Country known for extremely hard water. While nothing is perfect, All I can say is my dishwasher is still working great and so is my water heater and clothes washer. And NO SALT MAINTENANCE!

I purchased a NuvoHh2O dual whole home system. After my first filter change at 6 months the filter became contaminated with bacteria at about 2 months. My system was installed without the shield for UV rays and without a bypass. The system is vulnerable to bacteria growth. This is well documented online. I advise caution. Bacteria and mold are risks with this system.

I bought a new home in 2020 and requested a water softener be included. I expected the old fashioned salt system. They put in the Nuvo system instead. It is a large house and I am a small woman and I cannot change out the tanks myself. So I had to just turn it off at the bypass. Is there any service in the St Augustine area that would handle changing the tanks for me on a regular basis? Without that, this product is worthless. And I cannot replace it with a traditional system because my builder did not account for a drain/sink for that purpose. Frustrating! If I could find a service to do this, I might actually enjoy this system.

Updated on 12/01/2025: Well I was told after 7 tries and long waits at customer service at NUVO that I would be called today by a "manager". The NUVO H2O product that was recommended, ordered and installed by plumber Drew Hartmann Plumbing of Jacksonville FL (904)813-4000 ... has now made the new toilets orange- which means the washing machine will also have orange in it as will the shower.

Updated on 07/14/2025: They are sending me a different filter based on the local water report. We are hoping for an improvement.

Do not buy this product. It is extremely difficult to replace the filters, not worth it and after this I'm not going to use it anymore. Total waste of money due to poor customer service. I was on the phone for over an hour with Alex and he kept changing his answers, putting me on hold, giggling to co workers and in the end was of no help. It was clear the customer service has very little idea of what to do. Plumbers push this system because you really need a plumber to come back each time and help with replacements. It's extremely messy too. Get anything else but this, I wish I did.

I bought a Nuvo system twelve years ago. Since that time, I have had sporadic discolored grey water. After seven years of this, the water turned pitch black. Plumbers couldn’t find any cause, so they replaced the water heater. That didn’t help. Since then, the black water continues on no regular basis. This is city water. The city has tried to help, but their water is clear and tests are fine. I have added a water purifier, but that hasn’t helped. The water samples show high levels of copper and not safe to drink.

After just 6 weeks, my very hard well water is still very hard. It does not soften the water whatsoever according to my hardness meter. I called to consult with customer service and she just verified I had the best 3 filters for my situation and that's the best it's going to do. I could buy new expensive filters but my 6 week old filters still look brand new. She even tried to tell me my ppm were very good. 190 ppm is not very good! It's still ruining things like swamp cooler pumps and shower heads.

Pain in the butt to change filter, made tougher by the fact they kept sending gaskets that did not fit. Last time I tried to change filter it leaked like a sieve. Took my plumber 45 minutes to get it watertight. Went to change again today - finally a gasket that fits. Guess what - leaks exactly the same way in the same spot. Tearing it out next week. Lousy design, quality and customer service.

Called to report that my product was leaking after install, sent photos and was told that it would be replaced. I followed up the next day and was told that it wouldn't be replaced or refunded. That it was my plumber's fault. After a few minutes on the phone, I understood that the young man on the line was being disingenuous. I ultimately just called my credit card and had charge removed. During that time, the company randomly sent out a product that I didn't even order (had two cylinders as opposed to the more expensive item that I ordered with three cylinders). Just an overall terrible experience on a product that I paid a premium for compared to similar products from iSpring and Pro Aqua for one-third the price. I wouldn't recommend.

I have been using the NuvoH2O cartridge for my house for the last 3 years. I judge the effectiveness of this product by seeing showerhead calcium build up or dissipate over time. I live in an area that has medium hard water. Manufacturer state the filter lasts 6 months. I use them for 9 to 12 months. Curious, I cut open a used cartridge and found black jelly sludge (about 1 tsp). I don't think this is a concern. This is the result of Vit C reacting with the calcium in the water. What was a bit disappointing is that the cartridge have at least 6 inches of vit C crystals left in the cartridge. Make me wonder why and if cartridges can last a lot longer than 6 months.

In this day and age of buy then good luck if stuff goes wrong this company seems to care about their customers! I had a leak that I could not figure out or stop. They sent me a whole new system. I even melted the new head which is plastic by accident, and they sent me a new one again even though it was my fault. You don't find this kind of service anymore. I don't usually write reviews but they deserve to be congratulated on their customer care. Thanks.

The system seems to do the job okay. The problem comes in changing cartridges. The directions do not include an important step, which is to line up a plastic knob that comes down with a hole in the cartridge. You can do that reliably when holding the cartridge. But you can't hold the cartridge with your fingers anymore while putting the housing back on. I suspect this is why it's not included in the directions. It's not doable. So, you always have to take chance on breaking the cartridge, which they then consider the consumer's fault. I asked for reliable directions that won't result in a cartridge breaking in future and they won't provide that. Their solution was "get a plumber to do it." Not really financially practical for something that has to happen twice a year.

We purchased the nuvo H2O softener (manor system) to eliminate brine disposal into our septic tank and drainfield. We've run the softener for a year, and noticed an improvement in our wash water and soap usage. We've done a few water tests for Sodium, Calcium, Magnesium, Potassium, Carbonate, Bicarbonate, Chloride, Iron, Sulfate, Nitrate, Electrical Conductivity, Total Dissolved Solids, pH, Total Hardness (Lime), Total Alkalinity & Total Phosphorus. The softener doesn't affect the underlying chemistry, except for a nominal reduction in pH (from 7.9 to 7.8). Changing the cartridge is simple, but the full housing is fairly heavy and contains a lot of water, so it is good to have a tub to catch any spilled water.

I have had this system installed for about 4 years now (2016 and paid the intial cost and have been receiving replacement cartridges sent every 6 months). Does it work? How do I know it is working? Many times throughout the 4 years I know when... It's more like I notice when it is not working. Everytime the cartridge runs out, my skin and scalp begin to itch...my wife's too. We both have diabetes which causes our skin to be sensitive to hard water (or alkaline) that is too hard. My itching skin and scalp tell me it's time to change out our NuvoH2O cartridge. Soft skin and no dandruff. Believe me, if it did not work, my wife would have told me so! I did not want to have to go to a softener and salt. I research and I also saw the negative "It does not work" and "My water is blue". I live in Bonne Terre MO and our water is very hard by the way!

The filter do not last long. The 2nd set of filters only lasted 2 weeks. I tried to get help but was unsuccessful. The customer support agent was not helpful. She told me to buy a testing kit to see if my water ph level was high and if it was then the system was not good for my well water. Well the 1st set of filters lasted for 2 months. I tried explaining that to her and that I thought it was the filters they last sent that was the issue. No help at at all. I will be going back to United distributors salt system. They had better customer support. Both big deal if you have a good product but you treat your customers like losers that are lying.

I purchased the 1 to 3 people system and was installed in early February. Since then I don't see any calcium coatings disappearing, don't see any difference in water quality since system went in. Have called a couple times but don't seem to be at the right time. Please send a rep to check the system and test the water for us. Thank you.

After years of dealing with the extremely hard water in San Marcos, Texas, we finally decided to bite the bullet and install a water softener. I interviewed a local plumbing company who highly recommended the NuvoH20 system. $2000 later after the purchase price and installation we were ready to enjoy our investment. Couldn't have been more disappointed. This system did not change the quality of our water 1 iota. By the time we realized that it was not credible, the 3 month money back period was over. Since then, we have taken it off line and again noticed no difference in water quality. We will be installing a disposable, salt, water softener on sale at Sam's club. The only good thing appears to be that 90% of the plumbing has already been established. So, the man of the house likely can install it himself. This is good because we no longer trust plumbers. My advice is to stay as far away from this product as possible.

We have had this system newly installed and I should have read the negative reviews more carefully! Everything I read is true about this system. It does not soften your water. It does not change the ph. It does not lower the minerals. What it does do is cause your eyes to sting when you take a shower! It must be the citric acid! It's awful and it is a scam!!! Save your money and don't buy! You will lose a lot of money!!!!

In a word my experience was exceptional. Reported a leak in a 6+ year system. Was told it fell under the lifetime warranty. Proceeded to work through the process to get a new unit shipped out to me. This is how customer service should be handled - not because the item is under warranty but because Clifford ** made me feel he actually cared!!!

The photo attached shows the ‘Taste System’ filter. New (left) vs. Old (right). We drink A LOT of water in our home. We ordered the ‘NuvoH2O Manor Softener + Taste System’ and are amazed by the results. The filtration of the ‘Taste System’ is great. We have guests comment on how much better the water taste versus their homes. We’ve been able to ditch bottled water all together now. The only reason we give this 4 Stars is because we live in an area with Extremely Hard Water (18+ gpg) and still had to install a traditional water softener.

If you are looking for a company with normal to good customer service? This company has the worst customer service I have ever encountered, I have 40 years in contracting and these people just don't get it! I waited 7 days for an answer to a leak in their equipment, I had to call every day, finally reaching a customer service representative that didn't have a clue about anything. He had to talk with another person with more insight to my problem. To this day I have never heard back from them on my issue. They may have a good product but their customer service is sad.

This unit left hard water stains on our showers, toilets and spots on the dishes. I called to try and return the unit but was told I was past the 90 day return policy. All I am asking is that I don't have to make any more payments and I won't have to make negative comments about the product.

My husband ordered a NuVo yesterday without my knowledge. He is an older cancer patient and has some diminished capacity. When I realized what he had done, I spoke with very kind and compassionate representatives who listened to my predicament. Not wanting to embarrass my husband over making this error in logistics and timing, I needed to cancel the order. I received a call from the Director of Sales, Derek ** who was extremely thoughtful, patient and understanding about my current circumstances. He offered me several options to fit my needs. Although I do not as of yet have a NuVo H2O, I will certainly order one this summer when I believe we will be better prepared to install their system. I received excellent service and a very compassionate act of kindness from the staff at NuVo H2O. Thank you again.

I replaced my salt rejuvenation water softener system with the NUVO h2o system last spring. The water source is a water well in Ontario, Canada. The well water tests by the health department as free of any biological toxins. It has high hardness numbers. The system installation is easy to install. From day one the Nuvo h2o system has not removed the hardness to the same level as the Salt system. The toilets do not stain with iron but the dishwasher requires more detergent to keep it and glasses sparkling.

I ordered the filter and the softener. No one would install the product where I live as they sold and serviced their own products. No plumbing company wanted to take responsibility for a product they didn’t know, so that was problematic. Then, I had to install it myself, and getting the right fittings to connect the filter and the softener was extremely difficult. The company really should provide the fittings to do this. I had so much trouble that the filter is just sitting in my garage now. I read that others felt the same. My sales rep acted like installing it was a joke...it wasn’t. I am a very handy person and have completely remodeled multiple homes, so I have some skills; it was simply difficult. Additionally, I have copper pipes and right after installing a new citrus cartridge for the softener, the water tastes horrible. It takes a few weeks for it to go away. Otherwise, I like the softener and how my skin does not feel slimy like traditional softeners.

The salespeople are nice until they sell you the system. They didn't tell me about a shipping program to help save money, they have a list of "plumbing companies" that install their system, but when I called the first 5, they had never heard of Nuvo H2O. You are left to hang high and dry. Maybe I didn't do my homework well enough, but this system and its parts are NOT available in Canada and have to be shipped directly from Nuvo h2o across borders. $55.00 alone just for customs/brokerage. The unit itself once installed (pressure regulator needs added depending on your house water pressure), is good and simple to change filters with minimal mess.

I have owned the Nuvo H2O since May of 2019 and I have had very good results. I enjoy the clean taste of the water and how the water seems to clean my fixtures. I have the Manor system with the two stage filter and citric treatment and it has been very satisfactory for our needs. I have not bought any bottled water since installing the Nuvo h20 and am thankful for not using all those plastic disposable bottles. I am satisfied with the quality of Nuvo product. it is well built and easy to replace filters. Thank you Nuvo h20. Jim G.

Sir or Madam,

Water Softener. My water has never tasted this good. My laundry is better as well as my coffee. The rings around my toilets are gone and no more white crust on my shower. The cost wasn't too hurtful and the sales person (Chris **) did not try to push this on me. He was very professional and informative.. I would and have referred this to others.

Customer service was great in helping answer my questions before I purchased. I purchased online and the water softener arrived as expected. Water is not soapy feeling as can be with other types of water softener systems. System is small and takes up very minimal space. No experience with changing cartridges or before/after experience since we were new construction. Bought this after good reviews from This Old House tv show.

Had the "Home" version installed (Just the wife and I in our 2 bath home) which advertised service life of cartridge as 6 months. We noticed a steep decline in function in the 3rd month of service life. Ordered replacement cartridge and replacement carried label advising to replace at 4 months. Not economical due to cost of replacement cartridges. Disappointed in in actual results. Strongly consider salt-based conditioner.

The primary reason that we purchased the Nuvo system, was to combat scale on our antique bronze fixtures. And, while it has helped some, it has fallen well short of expectations. There is some improvement, but not enough to rationalize the cost of the system. Would we purchase again? No.

I had to call 7 or 8 times to place the order. I was lied to & treated badly every time I called. If I had not really, really wanted the product I would NOT have kept calling back. Every person in your entire call center should be replaced!!!

We have not noticed any difference in the water quality since having the system installed. The claims made by our representative (Victor **) about the iron removal (95%) are not true. Very disappointed ion the results. I wish we had returned the system but we had other complications that caused the delay in removing the system.

We have exceptionally hard water. Everything would get a coat of minerals on the glasses and taste was horrible from the hardness. Although we must replace the filter every 3 months instead of 6 months, that is a small price for not having to haul salt or put up with having to clean my white sinks with strong acids to clean the brown circles. Thank you.