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NuvoH2O

NuvoH2O
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Overall Satisfaction Rating 3.37/5
  • 5 stars
    19
  • 4 stars
    2
  • 3 stars
    3
  • 2 stars
    6
  • 1 stars
    8
Based on 38 ratings submitted in the last year
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With 30 years of experience, NuvoH2O uses an eco friendly process for your water softening system! Most systems on the market use salt to treat the water, but NuvoH2O uses revolutionary technology to provide a saltless, soft water. They have multiple products depending on the size of your home and offer financing as well.

NuvoH2O Reviews

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Jan. 30, 2020

The photo attached shows the ‘Taste System’ filter. New (left) vs. Old (right). We drink A LOT of water in our home. We ordered the ‘NuvoH2O Manor Softener + Taste System’ and are amazed by the results. The filtration of the ‘Taste System’ is great. We have guests comment on how much better the water taste versus their homes. We’ve been able to ditch bottled water all together now. The only reason we give this 4 Stars is because we live in an area with Extremely Hard Water (18+ gpg) and still had to install a traditional water softener.

NuvoH2O response

Matthew,

We are thrilled to have you as a NuvoH2O family member and are so happy to hear you are enjoying your system.

2 people found this review helpful

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    Rated with 5 stars
    Verified Reviewer
    Original review: Jan. 22, 2020

    My husband ordered a NuVo yesterday without my knowledge. He is an older cancer patient and has some diminished capacity. When I realized what he had done, I spoke with very kind and compassionate representatives who listened to my predicament. Not wanting to embarrass my husband over making this error in logistics and timing, I needed to cancel the order. I received a call from the Director of Sales, Derek ** who was extremely thoughtful, patient and understanding about my current circumstances. He offered me several options to fit my needs. Although I do not as of yet have a NuVo H2O, I will certainly order one this summer when I believe we will be better prepared to install their system. I received excellent service and a very compassionate act of kindness from the staff at NuVo H2O. Thank you again.

    NuvoH2O response

    Susan,

    We strive to give each and every customer the best we have every single day. I am truly sorry you are going through these tough times. I am happy to hear that we were able to take care of your request in a timely manner, and we look forward to serving your needs in the future.

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 16, 2020

    I have owned the Nuvo H2O since May of 2019 and I have had very good results. I enjoy the clean taste of the water and how the water seems to clean my fixtures. I have the Manor system with the two stage filter and citric treatment and it has been very satisfactory for our needs. I have not bought any bottled water since installing the Nuvo h20 and am thankful for not using all those plastic disposable bottles. I am satisfied with the quality of Nuvo product. it is well built and easy to replace filters. Thank you Nuvo h20. Jim G.

    NuvoH2O response

    Jim,

    We are so happy to hear that you are enjoying your new NuvoH2O system!

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 4, 2019

    My NUVO was leaking at the top cover and when I removed it I saw it was leaking on the inside switching valve. Called NUVO to ask for assistance on the repair and was told they would cover the part. Part showed up in a couple of days and I had it changed out in about an hour. NO LEAKS!!! Zack had me send in some pictures of the leak and the team at NUVO sent me the part at N/C. Zack was great and I would recommend NUVO to anyone. VERY HAPPY.

    Randy

    Read full review
    3 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 20, 2019

    My neighbor Mary referred me to Nuvo. After my husband passed away the salt softener was costing me way too much time and effort. Salt bags are not light first off then between the monthly cost and the maintenance I can’t keep up. That’s when Mary told be about her system and how simple it is to upkeep and what’s even better is I opted for the filtration softener complete system, it’s was affordable, no more monthly payment and no salt bags to lug to the tanks. I only have to replace my cartridges every 7 months and that takes less than 5 minutes. Thank you for making such a simple to use product and I even get to drink my water from the sink and it taste great.

    NuvoH2O response

    Kathleen,

    We're thrilled to hear that our product has helped you save time and money! We pride ourselves in being an afforable, eco-friendly and minimal effort alternative to salt softeners.

    4 people found this review helpful
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    Rated with 1 star
    Verified Reviewer
    Original review: March 13, 2020

    After years of dealing with the extremely hard water in San Marcos, Texas, we finally decided to bite the bullet and install a water softener. I interviewed a local plumbing company who highly recommended the NuvoH20 system. $2000 later after the purchase price and installation we were ready to enjoy our investment. Couldn't have been more disappointed. This system did not change the quality of our water 1 iota. By the time we realized that it was not credible, the 3 month money back period was over. Since then, we have taken it off line and again noticed no difference in water quality. We will be installing a disposable, salt, water softener on sale at Sam's club. The only good thing appears to be that 90% of the plumbing has already been established. So, the man of the house likely can install it himself. This is good because we no longer trust plumbers. My advice is to stay as far away from this product as possible.

    5 people found this review helpful
    Resolution In ProgressRated with 1 star
    Verified Reviewer
    Original review: March 13, 2020

    We have had this system newly installed and I should have read the negative reviews more carefully! Everything I read is true about this system. It does not soften your water. It does not change the ph. It does not lower the minerals. What it does do is cause your eyes to sting when you take a shower! It must be the citric acid! It's awful and it is a scam!!! Save your money and don't buy! You will lose a lot of money!!!!

    8 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 6, 2020

    In a word my experience was exceptional. Reported a leak in a 6+ year system. Was told it fell under the lifetime warranty. Proceeded to work through the process to get a new unit shipped out to me. This is how customer service should be handled - not because the item is under warranty but because Clifford ** made me feel he actually cared!!!

    NuvoH2O response

    Bob,

    We are so happy to hear that. We strive to make sure every one of our customers feels confident in their choice to join our family!

    Be the first one to find this review helpful
    Resolution In ProgressRated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Jan. 28, 2020

    If you are looking for a company with normal to good customer service? This company has the worst customer service I have ever encountered, I have 40 years in contracting and these people just don't get it! I waited 7 days for an answer to a leak in their equipment, I had to call every day, finally reaching a customer service representative that didn't have a clue about anything. He had to talk with another person with more insight to my problem. To this day I have never heard back from them on my issue. They may have a good product but their customer service is sad.

    NuvoH2O response

    Dear Mr. Hale,

    We are sorry to hear that you have had a negative experience with our customer service team and I have personally reached out to our team lead to have them contact you to address the issue. You may also contact us at info@nuvoh2osolutions.com

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Jan. 28, 2020

    This unit left hard water stains on our showers, toilets and spots on the dishes. I called to try and return the unit but was told I was past the 90 day return policy. All I am asking is that I don't have to make any more payments and I won't have to make negative comments about the product.

    7 people found this review helpful
    Rated with 2 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 20, 2020

    I replaced my salt rejuvenation water softener system with the NUVO h2o system last spring. The water source is a water well in Ontario, Canada. The well water tests by the health department as free of any biological toxins. It has high hardness numbers. The system installation is easy to install. From day one the Nuvo h2o system has not removed the hardness to the same level as the Salt system. The toilets do not stain with iron but the dishwasher requires more detergent to keep it and glasses sparkling.

    NuvoH2O response

    Dear Peter,

    We want to sincerely apologize for your negative experience with your order. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please give us a call on 877-688-6426, extension 9036. You can also email us at info@nuvoh2osolutions.com and we will get back to you promptly. We look forward to hearing from you and helping you in this matter.

    Be the first one to find this review helpful
    Resolution In ProgressRated with 3 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 19, 2020

    I ordered the filter and the softener. No one would install the product where I live as they sold and serviced their own products. No plumbing company wanted to take responsibility for a product they didn’t know, so that was problematic. Then, I had to install it myself, and getting the right fittings to connect the filter and the softener was extremely difficult. The company really should provide the fittings to do this. I had so much trouble that the filter is just sitting in my garage now. I read that others felt the same. My sales rep acted like installing it was a joke...it wasn’t. I am a very handy person and have completely remodeled multiple homes, so I have some skills; it was simply difficult. Additionally, I have copper pipes and right after installing a new citrus cartridge for the softener, the water tastes horrible. It takes a few weeks for it to go away. Otherwise, I like the softener and how my skin does not feel slimy like traditional softeners.

    3 people found this review helpful
    Rated with 2 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 16, 2020

    The salespeople are nice until they sell you the system. They didn't tell me about a shipping program to help save money, they have a list of "plumbing companies" that install their system, but when I called the first 5, they had never heard of Nuvo H2O. You are left to hang high and dry. Maybe I didn't do my homework well enough, but this system and its parts are NOT available in Canada and have to be shipped directly from Nuvo h2o across borders. $55.00 alone just for customs/brokerage. The unit itself once installed (pressure regulator needs added depending on your house water pressure), is good and simple to change filters with minimal mess.

    NuvoH2O response

    Denis,

    We are very sorry to hear that our sales representative did not set adeqaute expectations during the initial phone call. We do perform ongoing trainings with our representatives to ensure we continue to give proper information to our customers. Please do not hesitate to reach out to us with any concerns in the future by email at info@nuvoh2osolutions.com

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Jan. 15, 2020

    Sir or Madam,

    Why has it taken you over half a year to ask me what I thought about your deceit and dishonesty? Your salesman was the first liar I encountered at NuvoH2O. Your product, and then products, simply did not perform as advertised. Indeed, after installation of your iron filter, my water suddenly became more irony and grossly foul-smelling, more so than when I had no filter. Now, this next part isn't your fault, but the contractor who installed my initial filter was even more dishonest than NuvoH20. Is everyone in business in this country a cheating, lying good for nothing? I hate NuvoH20 and the contractor who installed it. You should all be ashamed of yourselves but unfortunately shame no longer exists in this country.

    Read full review
    8 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 15, 2020

    Water Softener. My water has never tasted this good. My laundry is better as well as my coffee. The rings around my toilets are gone and no more white crust on my shower. The cost wasn't too hurtful and the sales person (Chris **) did not try to push this on me. He was very professional and informative.. I would and have referred this to others.

    NuvoH2O response

    Raymond,

    We're thrilled you are enjoying your new NuvoH2O system! Thank you for the great review and welcome again to the Nuvo Family!

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 15, 2020

    Customer service was great in helping answer my questions before I purchased. I purchased online and the water softener arrived as expected. Water is not soapy feeling as can be with other types of water softener systems. System is small and takes up very minimal space. No experience with changing cartridges or before/after experience since we were new construction. Bought this after good reviews from This Old House tv show.

    NuvoH2O response

    Kari,

    Welcome to the Nuvo Family and thank you for sharing your experience!

    Be the first one to find this review helpful
    Resolution In ProgressRated with 3 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 15, 2020

    Had the "Home" version installed (Just the wife and I in our 2 bath home) which advertised service life of cartridge as 6 months. We noticed a steep decline in function in the 3rd month of service life. Ordered replacement cartridge and replacement carried label advising to replace at 4 months. Not economical due to cost of replacement cartridges. Disappointed in in actual results. Strongly consider salt-based conditioner.

    2 people found this review helpful
    Rated with 2 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 15, 2020

    The primary reason that we purchased the Nuvo system, was to combat scale on our antique bronze fixtures. And, while it has helped some, it has fallen well short of expectations. There is some improvement, but not enough to rationalize the cost of the system. Would we purchase again? No.

    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Jan. 15, 2020

    I had to call 7 or 8 times to place the order. I was lied to & treated badly every time I called. If I had not really, really wanted the product I would NOT have kept calling back. Every person in your entire call center should be replaced!!!

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Jan. 15, 2020

    We have not noticed any difference in the water quality since having the system installed. The claims made by our representative (Victor **) about the iron removal (95%) are not true. Very disappointed ion the results. I wish we had returned the system but we had other complications that caused the delay in removing the system.

    3 people found this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 15, 2020

    We have exceptionally hard water. Everything would get a coat of minerals on the glasses and taste was horrible from the hardness. Although we must replace the filter every 3 months instead of 6 months, that is a small price for not having to haul salt or put up with having to clean my white sinks with strong acids to clean the brown circles. Thank you.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 15, 2020

    I was very pleased with my buying experience in buying my Nuvo unit. The salesman was very informative and very helpful. We found a plumber who was very knowledgeable in how to properly install the unit. Have dealt with Nuvo Customer Service and they have been very helpful. The whole buying experience went smooth. A great buying experience.

    Be the first one to find this review helpful
    Rated with 3 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 15, 2020

    We purchased the whole house system with the iron filter with great hopes that it would help us with our well water. When the plumber arrived, we learned that iron filter would slow our water pressure to a trickle. We were able to return the iron filter for a full refund. The whole house system does not remove all the hardness of our water, but it helps. Just wish the young man who sold the unit to us on the 800# would've been more knowledgeable about well water with the NuvoH20 system. We have to change our filter every 3 months, rather than 6 months. So makes it pricey to change. The assistance we received in purchasing/returning was very courteous and pleasant! Think this would be a great alternative for those on a municipal water sources.

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 15, 2020

    We have been using NUVO H2O for 8 months now, and thoroughly enjoy having it in place of a traditional salt-based water softener. Replacing the citrus-based cartridges are extremely easy, and considerably so when compared with clumsy, heavy bags of salt. The water itself is perfect for our use. We'd do this change again in a heartbeat.

    NuvoH2O response

    Kevin,

    We're so happy that you are enjoying your system!

    Be the first one to find this review helpful
    Rated with 2 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 15, 2020

    The iron system does not remove all the iron. They say I do not have enough pressure to make the system work right. There was nothing in the ad or in the directions to say how much pressure is needed to make it work right.

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 15, 2020

    Could not be more pleased. Have had about six months and I notice better water pressure as well as hotter water. I do not accept new technology easily and feel that I got exactly what the company said that I could expect. Had to find a plumber who would place the system and not try to sell me his own product. Was told by the company that it would be easy to find a contractor. They all seemed to have their own agenda.

    NuvoH2O response

    Michael,

    We are so pleased to hear that you are loving your new NuvoH2O system!

    Be the first one to find this review helpful
    Rated with 2 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 14, 2020

    Manor Softener plus Taste System. I was told this system is a softener but the hard minerals stay in the water so it will not help with the dry skin from bathing. 7 different installers came to my house from plumbers to handyman and everyone told me the same. I would have the pay to install it and uninstall it if the water still is hard. No water sample or anything to lead me to believe what I was told over the phone, just expenses. I returned the product after trying to get it installed nearly a month. Nuvo H20 in my opinion expects people to install the system and hope it works as it is difficult to tell it is working afterwards.

    Be the first one to find this review helpful
    Customer increased Rating by 4 stars!
    Verified Reviewer Verified Buyer
    Resolution response: March 20, 2020

    Had some initial issues getting started but I am very happy to say the company has more than made up for it since reaching out to resolve the problem. I’m very happy with the customer support and am looking forward to our new filers.

    Original review: Jan. 14, 2020

    Well since you asked... we bought a house with your system already installed. Called company and was recommended we install a new system. What a waste of money. When declined, was put on a hold so long I hung up and called back and immediately got someone who advised we email her when ready to order. Emailed. Never heard a response. Owned house for 6 months now and still no idea about these filters which certainly need changed now.

    NuvoH2O response

    Kelcie,

    I am so happy that we spoke and I could help you get this taken care of. Please do not hesitate to contact us if you have any other concerns. Welcome to the NuvoH2O family!

    Be the first one to find this review helpful
    Resolution In ProgressRated with 2 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 14, 2020

    Installed the dual filtering and water softening system about 3 months ago in the Fall of 2019. We are on "city" water in Sonoma, CA which is extremely "hard". Hence, our primary objective was water softening. We considered the filtering to be a bonus. After a reasonable period of time we have concluded that the filtering has resulted in very good tasting water. A+. However, our water still seems very "hard". Bought some brand new towels and in no time they are feeling very "crispy". D- As the filters were installed outdoors, I inquired about a cover.

    NUVO H2O told me that I had to use their cover at nearly $500 delivered or the warranty would be nullified. Wished I had known that before. What I got is a big metal box part of which should have been installed before installing the filters. My plumber worked to improvise a solution with their box but the whole thing left a bad taste in my mouth... despite the A+ filtering. I would NOT RECOMMEND NUVO H2O. Hey Culligan man!!!

    Read full review
    Be the first one to find this review helpful
    Resolution In ProgressRated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Jan. 14, 2020

    We installed one system as a test to determine if we wanted to install this system in all apartments. Everything went fine until the six month replacement filter did not ship. The filter is at least 2 months past its change date. Email from the company said could be several weeks before the filters ship. This failure to provide the product as advertised is jeopardizing my continued purchase of the systems.

    Be the first one to find this review helpful
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    NuvoH2O expert review by Greg Chick

    NuvoH2O sells salt-free, whole-home water softener systems. The company has three system options, including a water softener system with a taste system for homes looking to reduce odor and poor tap water taste.

    • Nuvo Systems: The company has three offerings, including the NuvoH2O Home Softener System designed for homes with one to three residents, the NuvoH2O Manor Softener System designed for homes with four to eight residents and the Manor Softener + Taste System, which is designed for homes with four to eight residents who also experience foul-smelling or tasting water.

    • Cost: Prices range from $649 to $1,499, and financing is available. Cartridge replacements are available from $45 to $90.

    • Lifespan: The systems are designed to treat around 50,000 gallons of water before the filters or cartridges need to be replaced.

    • Environmentally-friendly: Many water treatment systems on the market use salt to treat the water, which can damage the environment. Nuvo H2O specializes in salt-free systems. The system’s softening agent works to lower pH levels and chelation.

    • Experienced employees: Customers can use NuvoH2O’s installer locator to connect with more than 1,000 experienced installers across the U.S. and Canada.

    by Greg Chick Water Treatment Systems Contributing Editor

    Greg Chick has worked as an entrepreneur for over 40 years with a background in plumbing, irrigation, pools and water heating. He is a member of Green Plumbers USA, International Association of Plumbing and Mechanical Officials and American Society of Plumbing Engineers. Greg works to educate residential consumers about quality plumbing products.

    NuvoH2O Company Information

    Company Name:
    NuvoH2O
    City:
    Clearfield
    State/Province:
    UT
    Phone:
    877-688-6426
    Website:
    www.nuvoh2o.com

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