NuvoH2O

The system seems to do the job okay. The problem comes in changing cartridges. The directions do not include an important step, which is to line up a plastic knob that comes down with a hole in the cartridge. You can do that reliably when holding the cartridge. But you can't hold the cartridge with your fingers anymore while putting the housing back on. I suspect this is why it's not included in the directions. It's not doable. So, you always have to take chance on breaking the cartridge, which they then consider the consumer's fault. I asked for reliable directions that won't result in a cartridge breaking in future and they won't provide that. Their solution was "get a plumber to do it." Not really financially practical for something that has to happen twice a year.

We purchased the nuvo H2O softener (manor system) to eliminate brine disposal into our septic tank and drainfield. We've run the softener for a year, and noticed an improvement in our wash water and soap usage. We've done a few water tests for Sodium, Calcium, Magnesium, Potassium, Carbonate, Bicarbonate, Chloride, Iron, Sulfate, Nitrate, Electrical Conductivity, Total Dissolved Solids, pH, Total Hardness (Lime), Total Alkalinity & Total Phosphorus. The softener doesn't affect the underlying chemistry, except for a nominal reduction in pH (from 7.9 to 7.8). Changing the cartridge is simple, but the full housing is fairly heavy and contains a lot of water, so it is good to have a tub to catch any spilled water.

I have had this system installed for about 4 years now (2016 and paid the intial cost and have been receiving replacement cartridges sent every 6 months). Does it work? How do I know it is working? Many times throughout the 4 years I know when... It's more like I notice when it is not working. Everytime the cartridge runs out, my skin and scalp begin to itch...my wife's too. We both have diabetes which causes our skin to be sensitive to hard water (or alkaline) that is too hard. My itching skin and scalp tell me it's time to change out our NuvoH2O cartridge. Soft skin and no dandruff. Believe me, if it did not work, my wife would have told me so! I did not want to have to go to a softener and salt. I research and I also saw the negative "It does not work" and "My water is blue". I live in Bonne Terre MO and our water is very hard by the way!

The filter do not last long. The 2nd set of filters only lasted 2 weeks. I tried to get help but was unsuccessful. The customer support agent was not helpful. She told me to buy a testing kit to see if my water ph level was high and if it was then the system was not good for my well water. Well the 1st set of filters lasted for 2 months. I tried explaining that to her and that I thought it was the filters they last sent that was the issue. No help at at all. I will be going back to United distributors salt system. They had better customer support. Both big deal if you have a good product but you treat your customers like losers that are lying.

I purchased the 1 to 3 people system and was installed in early February. Since then I don't see any calcium coatings disappearing, don't see any difference in water quality since system went in. Have called a couple times but don't seem to be at the right time. Please send a rep to check the system and test the water for us. Thank you.

After years of dealing with the extremely hard water in San Marcos, Texas, we finally decided to bite the bullet and install a water softener. I interviewed a local plumbing company who highly recommended the NuvoH20 system. $2000 later after the purchase price and installation we were ready to enjoy our investment. Couldn't have been more disappointed. This system did not change the quality of our water 1 iota. By the time we realized that it was not credible, the 3 month money back period was over. Since then, we have taken it off line and again noticed no difference in water quality. We will be installing a disposable, salt, water softener on sale at Sam's club. The only good thing appears to be that 90% of the plumbing has already been established. So, the man of the house likely can install it himself. This is good because we no longer trust plumbers. My advice is to stay as far away from this product as possible.

We have had this system newly installed and I should have read the negative reviews more carefully! Everything I read is true about this system. It does not soften your water. It does not change the ph. It does not lower the minerals. What it does do is cause your eyes to sting when you take a shower! It must be the citric acid! It's awful and it is a scam!!! Save your money and don't buy! You will lose a lot of money!!!!

In a word my experience was exceptional. Reported a leak in a 6+ year system. Was told it fell under the lifetime warranty. Proceeded to work through the process to get a new unit shipped out to me. This is how customer service should be handled - not because the item is under warranty but because Clifford ** made me feel he actually cared!!!

The photo attached shows the ‘Taste System’ filter. New (left) vs. Old (right). We drink A LOT of water in our home. We ordered the ‘NuvoH2O Manor Softener + Taste System’ and are amazed by the results. The filtration of the ‘Taste System’ is great. We have guests comment on how much better the water taste versus their homes. We’ve been able to ditch bottled water all together now. The only reason we give this 4 Stars is because we live in an area with Extremely Hard Water (18+ gpg) and still had to install a traditional water softener.

If you are looking for a company with normal to good customer service? This company has the worst customer service I have ever encountered, I have 40 years in contracting and these people just don't get it! I waited 7 days for an answer to a leak in their equipment, I had to call every day, finally reaching a customer service representative that didn't have a clue about anything. He had to talk with another person with more insight to my problem. To this day I have never heard back from them on my issue. They may have a good product but their customer service is sad.

This unit left hard water stains on our showers, toilets and spots on the dishes. I called to try and return the unit but was told I was past the 90 day return policy. All I am asking is that I don't have to make any more payments and I won't have to make negative comments about the product.

My husband ordered a NuVo yesterday without my knowledge. He is an older cancer patient and has some diminished capacity. When I realized what he had done, I spoke with very kind and compassionate representatives who listened to my predicament. Not wanting to embarrass my husband over making this error in logistics and timing, I needed to cancel the order. I received a call from the Director of Sales, Derek ** who was extremely thoughtful, patient and understanding about my current circumstances. He offered me several options to fit my needs. Although I do not as of yet have a NuVo H2O, I will certainly order one this summer when I believe we will be better prepared to install their system. I received excellent service and a very compassionate act of kindness from the staff at NuVo H2O. Thank you again.

I replaced my salt rejuvenation water softener system with the NUVO h2o system last spring. The water source is a water well in Ontario, Canada. The well water tests by the health department as free of any biological toxins. It has high hardness numbers. The system installation is easy to install. From day one the Nuvo h2o system has not removed the hardness to the same level as the Salt system. The toilets do not stain with iron but the dishwasher requires more detergent to keep it and glasses sparkling.

I ordered the filter and the softener. No one would install the product where I live as they sold and serviced their own products. No plumbing company wanted to take responsibility for a product they didn’t know, so that was problematic. Then, I had to install it myself, and getting the right fittings to connect the filter and the softener was extremely difficult. The company really should provide the fittings to do this. I had so much trouble that the filter is just sitting in my garage now. I read that others felt the same. My sales rep acted like installing it was a joke...it wasn’t. I am a very handy person and have completely remodeled multiple homes, so I have some skills; it was simply difficult. Additionally, I have copper pipes and right after installing a new citrus cartridge for the softener, the water tastes horrible. It takes a few weeks for it to go away. Otherwise, I like the softener and how my skin does not feel slimy like traditional softeners.

The salespeople are nice until they sell you the system. They didn't tell me about a shipping program to help save money, they have a list of "plumbing companies" that install their system, but when I called the first 5, they had never heard of Nuvo H2O. You are left to hang high and dry. Maybe I didn't do my homework well enough, but this system and its parts are NOT available in Canada and have to be shipped directly from Nuvo h2o across borders. $55.00 alone just for customs/brokerage. The unit itself once installed (pressure regulator needs added depending on your house water pressure), is good and simple to change filters with minimal mess.

I have owned the Nuvo H2O since May of 2019 and I have had very good results. I enjoy the clean taste of the water and how the water seems to clean my fixtures. I have the Manor system with the two stage filter and citric treatment and it has been very satisfactory for our needs. I have not bought any bottled water since installing the Nuvo h20 and am thankful for not using all those plastic disposable bottles. I am satisfied with the quality of Nuvo product. it is well built and easy to replace filters. Thank you Nuvo h20. Jim G.

Sir or Madam,

Water Softener. My water has never tasted this good. My laundry is better as well as my coffee. The rings around my toilets are gone and no more white crust on my shower. The cost wasn't too hurtful and the sales person (Chris **) did not try to push this on me. He was very professional and informative.. I would and have referred this to others.

Customer service was great in helping answer my questions before I purchased. I purchased online and the water softener arrived as expected. Water is not soapy feeling as can be with other types of water softener systems. System is small and takes up very minimal space. No experience with changing cartridges or before/after experience since we were new construction. Bought this after good reviews from This Old House tv show.

Had the "Home" version installed (Just the wife and I in our 2 bath home) which advertised service life of cartridge as 6 months. We noticed a steep decline in function in the 3rd month of service life. Ordered replacement cartridge and replacement carried label advising to replace at 4 months. Not economical due to cost of replacement cartridges. Disappointed in in actual results. Strongly consider salt-based conditioner.

The primary reason that we purchased the Nuvo system, was to combat scale on our antique bronze fixtures. And, while it has helped some, it has fallen well short of expectations. There is some improvement, but not enough to rationalize the cost of the system. Would we purchase again? No.

I had to call 7 or 8 times to place the order. I was lied to & treated badly every time I called. If I had not really, really wanted the product I would NOT have kept calling back. Every person in your entire call center should be replaced!!!

We have not noticed any difference in the water quality since having the system installed. The claims made by our representative (Victor **) about the iron removal (95%) are not true. Very disappointed ion the results. I wish we had returned the system but we had other complications that caused the delay in removing the system.

We have exceptionally hard water. Everything would get a coat of minerals on the glasses and taste was horrible from the hardness. Although we must replace the filter every 3 months instead of 6 months, that is a small price for not having to haul salt or put up with having to clean my white sinks with strong acids to clean the brown circles. Thank you.

I was very pleased with my buying experience in buying my Nuvo unit. The salesman was very informative and very helpful. We found a plumber who was very knowledgeable in how to properly install the unit. Have dealt with Nuvo Customer Service and they have been very helpful. The whole buying experience went smooth. A great buying experience.

We purchased the whole house system with the iron filter with great hopes that it would help us with our well water. When the plumber arrived, we learned that iron filter would slow our water pressure to a trickle. We were able to return the iron filter for a full refund. The whole house system does not remove all the hardness of our water, but it helps. Just wish the young man who sold the unit to us on the 800# would've been more knowledgeable about well water with the NuvoH20 system. We have to change our filter every 3 months, rather than 6 months. So makes it pricey to change. The assistance we received in purchasing/returning was very courteous and pleasant! Think this would be a great alternative for those on a municipal water sources.

We have been using NUVO H2O for 8 months now, and thoroughly enjoy having it in place of a traditional salt-based water softener. Replacing the citrus-based cartridges are extremely easy, and considerably so when compared with clumsy, heavy bags of salt. The water itself is perfect for our use. We'd do this change again in a heartbeat.

The iron system does not remove all the iron. They say I do not have enough pressure to make the system work right. There was nothing in the ad or in the directions to say how much pressure is needed to make it work right.

Could not be more pleased. Have had about six months and I notice better water pressure as well as hotter water. I do not accept new technology easily and feel that I got exactly what the company said that I could expect. Had to find a plumber who would place the system and not try to sell me his own product. Was told by the company that it would be easy to find a contractor. They all seemed to have their own agenda.

Manor Softener plus Taste System. I was told this system is a softener but the hard minerals stay in the water so it will not help with the dry skin from bathing. 7 different installers came to my house from plumbers to handyman and everyone told me the same. I would have the pay to install it and uninstall it if the water still is hard. No water sample or anything to lead me to believe what I was told over the phone, just expenses. I returned the product after trying to get it installed nearly a month. Nuvo H20 in my opinion expects people to install the system and hope it works as it is difficult to tell it is working afterwards.