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Kinetico

Kinetico
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Kinetico

 4.6/5 (267 ratings)
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Kinetico

About Kinetico

Founded in 1970, Kinetico produces efficient, built-to-last water softener and reverse osmosis systems for your home. Kinetico’s water treatment systems are non-electric, low-maintenance and fully automatic. Water treatment systems can extend the life of your plumbing, appliances and clothes as well as improve water taste and quality. The company offers three water softeners and water drinking filtration systems. Customers can find Kinetico water treatment systems through local specialist partners, but the company does not sell directly to consumers.

Overall Satisfaction Rating

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Pros

  • Improves water taste and quality
  • Durable
  • Non-electric, powered by water
  • Three softener types

Cons

  • Must buy from local partners
  • No upfront prices

Bottom Line

Kinetico produces non-electric water softeners and filtration systems built for efficiency and durability. The company sells three softener series that range from $500 to $5,000 and include warranties.

Top Kinetico Reviews

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Rated with 5 stars
Verified

I was convinced by my family member that Kinetico will be the best system to get. Setting up an appointment was fine and easy… I got a water filtration and softener product. The i...

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Rated with 5 stars
Verified

The house that we bought already had the Kinetico softener system in it… The installation was excellent… After we replaced that tank, our well pump died. So we had them out there ...

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How does a Kinetico water softener work?

Kinetico water softeners are salt-based and completely powered by moving water. These products help remove calcium and magnesium from your local tap water. Kinetico works with factory-certified, local specialists that offer consultation appointments and a free water test. These local dealers also handle the installation process.

Kinetico does not list prices on its website — you must contact a local retailer. The company sells three softeners: the Essential Series, Signature Series and Premium Series. The Signature and Premium series offer 24/7 soft water. Speak with your local specialist to determine the best softener for your home, budget and lifestyle.

Kinetico also sells water filtration systems, including reverse osmosis systems. These products are designed to ensure your water is safe to drink while removing bad smells and taste.

How much does a Kinetico water softener cost?

Kinetico offers three water softener series at three different price points, typically ranging from $500 to $5,000. The Essential Series is its most affordable model and offers limited water softening services. The Signature and Premium series offer 24/7 water softening and can handle harder water, higher capacity and other functions.

Exact prices are not available on the company’s website and are determined by local, third-party Kinetico dealers. Specialists offer in-home consultations and can provide a free water test to determine which water softener is right for your home and budget. Kinetico specialists are trained and perform installation services.

Kinetico FAQ

How long does a Kinetico water softener last?
Water softeners typically last between 10 and 15 years. Due to Kinetico’s higher quality, your water softener’s life span could extend to 20 or more years.
Do Kinetico water softeners need maintenance?
Kinetico water softeners are made to be low maintenance and use a non-electric design. Water softeners require new salt to be added periodically.
What kind of salt does the Kinetic water softener use?
Kinetico water softeners use evaporated salt, which can be bought in the form of pellets, cubes or blocks. Evaporated salt is the purest type of sodium chloride (table salt). Avoid using lesser-grade salts or rock salt because foreign particles can lead to maintenance and service issues.
Do Kinetico water softeners have a warranty?
Yes, Kinetico water softeners have product-specific warranties if they are installed by a Kinetico specialist. Warranties stay with the water softener and transfer to the next owner of your house.

Are Kinetico water softeners worth the money?

Kinetico water softeners are non-electric, built to last and made for efficiency. Kinetico softeners can use 70% less salt than other brands. The company partners with local specialists, which can make it difficult to determine the price of the softener and installation. If you’re looking for a high-quality, low-maintenance water softener or filtration system, however, Kinetico is a strong option.

Kinetico Reviews

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3 featured reviews
How do I know I can trust these reviews about Kinetico?
How do I know I can trust these reviews about Kinetico?
  • 3,301,606 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
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Page 1 Reviews 0 - 5
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: July 27, 2021

My wife and I needed a whole house water softener. We contacted Owens Water in Traverse City, MI after an exhaustive search. I've worked with softeners and demineralizers as a Marine Engineer. Tom ** came to our house and tested our water. No surprise that our water was hard and contained iron. Tom recommended the Kinetico 2060 non-electric softener. We ordered package #22 along with 2 extra filters and 3 extra 50lb bags of salt. 2 days later, Owens Water from Clare, MI arrived with our equipment. The technician was very professional and worked fast. He answered all my questions and went over routine maintenance of the softener, things to look out for, and basic troubleshooting steps to take if a problem came up.

The softener is working perfectly with significant improvement in our water quality. We use less detergent in our laundry washer, less soap & shampoo in the shower, no more mineral rings in our toilet bowls and iron deposits, no more residue on the shower heads, no more clogged aerators at the faucets, and no more mineral deposits on our dishes from the dishwasher.

The softener does not utilize electricity to operate and regenerate. This softener is a very high-end system I fully expect to give us many years of faithful, problem-free service. The Kinetico system's footprint is slightly larger than a comparable Culligan system or one of those softener systems you'll find in home supply stores but the Kinetico system is a well engineered, robust, and more efficient system with a larger softening capacity. The Kinetico has a built-in bypass that allows for uninterrupted water service during filter replacement and the regeneration cycle uses soft water to regenerate, keeping the ion exchange resin & filter media cleaner and on line longer. That's a big plus. The ion exchange tanks are constructed of non-corrosive materials with bond-strand resin shells.

This system came with a ten year warranty. The only issue is parts & supply availability. Proprietary filters and recommended salt are a little on the expensive side and not always available. "Sorry, we just sold our last one." "Sorry, the items you need are on backorder." "Sorry, the shipment has been delayed.". I live in a rural area and the nearest dealer is about 100 miles travel round trip so I like to keep a few extra essentials, like filters and salt, on hand at the house just in case something's unavailable when I need them. Overall, I'm extremely satisfied with our Kinetico water softening system and I heartily recommend Kinetico to anyone looking to improve their water quality.

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 27, 2020

    I had reviewed at least three systems and we had the demos performed at home. The main driver for landing on Kinetico would be three things. One is there is no requirement for electricity so it operates on its own. Two is the amount of water it takes to recycle itself is very small compared to other units. Three is the warranty. The others got five years limited warranty whereas Fred, the local franchise owner, told me that Kinetico carries about 10-year warranty which is something that was really enticing.

    I got a concern about that warranty piece though. When they installed the under kitchen cabinet unit, it seems there was wrong installation so there was a break on the unit. It started dripping water. It took about a couple of years before the problem could surface. When we complained, they came and replaced the unit but I had to pay almost 300 bucks covering the labor cost. When they agreed that the installation itself was too tight that led to the breaking of the product, I don't know why I should be paying for the labor cost. If it is a product issue, I get it. But even if it is an installation issue, either Kinetico or the local franchise owner should have absorbed that because it's not my fault. They confirmed they didn't see any usage issue that led to the problem and they didn't see any manufacturing defect.

    Kinetico could hold their local dealers accountable. I did reach out to Kinetico about this and they raised their hand saying that I needed to go talk to the local franchise. I went for this thinking that it's Kinetico that I trust more than the local franchise agents or the owners but that's where they let me down.

    Kinetico response

    Hello Shree,

    We thank you for appreciating the merits of the Kinetico product line. Here's wishing you many years of great water!

    Kinetico Customer Support

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 11, 2020

    I wanted a water softener but not some of the ones online that claim that they could run electricity through the wire and some magic would happen. The reviews that I read said that those were sketchy at best and showed that being electrical, they had a little CPU board and that board tended to be what would go out. Then, it was almost like buying a whole another unit just to replace that one board. Kinetico had a simple water softener system. People seemed to know what they were talking about when they came out here and aside from fitting into the space that I had, it didn't require any power, which was the main reason why I chose it.

    Kinetico is all mechanical. It’s just how much water runs through the unit and it automatically does it. We had an incident in my city where the underground water was contaminated with PVCs. Kinetico was the only one who could filter that out. They had a reverse osmosis plus a special filter to filter those out, plus another filter to add back in some minerals. That convinced me because at that time, my grandchild was living with me. I have bottled water service deliver water for drinking but for all our cooking needs such as boiling spaghetti and making his milk, we use that water. We also use it for making espressos in the morning. The system is quiet and the installation was professional. So, I have no concerns or complaints about what they've done.

    We’ve been using the water softener for closer to five years because at one time, I was renting it and then I decided to buy it. Then it has been at least two years with the reverse osmosis system with all these filters. I have not had to replace a filter yet. It's got a little indicator and then, I'm supposed to contact them and pay them $75 per filter. The last time I looked, it was only halfway to being time for it to replace its filters. I assume that one day, the unit will cease to work and then I'll have to contact Kinetico. They're expensive but they work. They do what they say and I have not had a single issue.

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Resolution response: Nov. 17, 2020

    Problem solved.

    Original review: Nov. 2, 2020

    We have a big environmental problem down here. For 30 years, the Air Force has been dumping their firefighting solution that they train with into the water system. A lot of people down here were catching cancer and different types of things. Pets were dying of cancer left and right. We were not to drink the water. If we did, we should get a reverse osmosis system. I went through the phone book and looked for a water system. I knew I didn't wanna go with Culligan so I was trying to find someone else to go with. I found Kinetico. I researched them online and they had some really good reviews.

    Kinetico worked well. We had peace of mind knowing that we were not drinking something that was gonna cause us cancer. That was satisfying. Plus, our water tastes so bad that the reverse osmosis made it taste a lot better. The customer service was really good and I liked them. But we only had Kinetico for two years then we installed a different one. Kinetico is too expensive. It's okay for people that make 60,000 a year. But when you're living on social security, you can't afford the prices for the filters. It's $500 for them. After that first year, I was said that the next time the filters came, we would get them but we were gonna look at getting a system that didn't cost a lot and the yearly maintenance on it wouldn't be so pricey. Also, we couldn't rely on the guys that would come out to do the filters for Kinetico to be there the day or the time they said they would be.

    Another thing is things didn't go as the rep told me. He told me one thing and the price was another thing. I was not told that I had to pay for this and this. The system ended up costing me a fortune. The water system I got now works just as good. When I changed over to this one, there wasn’t any change in the water flavor. I took a reading with the Kinetico system then when I put the new system in and the ratings were the same.

    Kinetico response

    Pam,

    Thanks for taking the time to provide this review.

    We are glad to know that your water concerns have been resolved.

    Kinetico Customer Support

    6 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 7, 2020

    From the online reviews, Kinetico seemed the better choice out of all the systems. Their salesperson came, explained the system, did some water tests, said, "These are the things that I would do for your system." He was very straightforward. I wanted additional testing done and they provided that additional testing. They let me know from the additional testing that I needed additional components as part of my system. They gave me pricing about the product.

    The installation person was a one-person team. Very thorough, spent the entire day at my house and made sure that I was happy, walked me through everything he was going to do. Some of the best plumbing in my entire house was done by this gentleman. I had one concern or one question and he fully addressed it and made sure I was comfortable with the system before he left. So it was, overall, a great experience.

    There was a whole house filter that they put in. I could definitely see that there's sediment coming in. I could see the filters being dirty. The water definitely tastes a lot better. The soap actually rinses out of our hair. The dishwasher works a lot more effectively because the water is softer. The pipes aren't rusting or corroding through because my acidity level on my water is now balanced. There are less maintenance overall and better water quality.

    The one lesson I learned from this is to make sure that you get the most advanced water test you could possibly get. That way, you get all of the components installed when you need them. The filters are readily available. Even the salesperson and the maintenance person made sure to tell me that I could buy them through them or I could get them online and do my own maintenance on the system. I had radon in my water and they needed to put an additional component on my system to make sure that my family was not being subjected to radon in our water. Every year, I pay them to come out and maintain my system. It's a very small cost for a very large peace of mind. I've told a couple of people at work that bought new houses, "Don't buy anything else. Just get the Kinetico because it's basically the Cadillac of water systems."

    Kinetico response

    Rob,

    Thank you for sharing your Kinetico experience with us. We are happy to hear that you were pleased with the sales and installation process. If there is anything you need, please let us know. You can reach us at customersupport@kinetico.com or 800.944.9283.

    Thanks again,

    The Kinetico Team

    2 people found this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: July 16, 2021

    We have been satisfied with Kinetico. The quality of the water has been good.

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    Rated with 1 star
    Verified Reviewer
    Original review: July 10, 2021

    We have had the Kinetico K5 under cabinet system for over 8 years now. I absolutely hate it. It cost far more than comparable systems in the first place (I didn't choose it) and every 6-8 months when it is time to replace the filter cartridges, we get gouged again. If you are considering Kinetico, keep the following in mind:

    -Other filter systems are available for much less initial cost.
    -You can ONLY get Kinetico replacement filters from your Kinetico dealer. They aren't available online except for a few sales here and there on eBay or Amazon.

    -Nothing in the system as they install it is compatible with standard plumbing. We had a kitchen flood and the contractor had to take the system out when they gutted and rebuilt the system. Experienced contractors and plumbers were not able to reinstall the K5 because NO standard plumbing fittings work. We had to call Kinetico for them to come out and reinstall with their special (very flimsy plastic) fittings (of course for several hundred $$).

    Does it work and filter water? Sure. But be prepared to pay, and pay, and pay.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 4, 2021

    Kinetico has been great. But our first install guy was having a bad day, apparently. We didn't use it for almost a year and we kept having issues. Finally, they sent another technician out. They were able to go back ‘cause they wondered if we had messed with it. When I said, “we haven't touched it yet,” he was like, “Let me look at the install.” I had to take pictures of it when they installed it and he said, “Nope. He hooked it up backwards and hooked it up wrong when he installed it.” So, they were very great and said, “That's our bad. We'll give you a free set of filters and get it fixed right for you.” The under the sink one has been working fine since day one, but the whole home one that was in the closet was backward for the first year.

    Out here where we're at in Central Texas and on well water, it's really rough, as far as hard water and all the deposits in it. So, it helps out quite a bit. It's going through a little more salt than I would assume most just because of where we are, but it's done great. We haven't had any issues with it since they came back and fixed it. I'd absolutely recommend Kinetico and especially, the local company we deal with out of Round Rock. I don't know how often we changed the filters on the under-sink one. I'm in there usually once every couple of months and they've been great. All of the installers, even the guy who hooked it up wrong when he first came out was super good to deal with. The system is also not overly expensive. It doesn't take a ton of maintenance. Overall, just a good experience.

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: July 3, 2021

    I called techs out to see if I could have a water softener. Culligan couldn't do it but Kinetico said they figured out a way. Because they couldn't connect the system from outside, they connected it to the water heater. But then I ended up having a leak from the installation and the floors got wet. I had to replace the flooring. But other than that, that was good. For the water drinking system, I have to replace the filters in that once a year. I would probably choose Kinetico over Culligan because I like that it's small and compact, whereas the Culligan machine is tall. And then, this one, I only have to put the salt in it once every two to three months.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 2, 2021

    Kinetico has been a blessing to me. They've been very good. I've been very proud of the product. They came in, set it up before I even moved in, and it was done. They were efficient.

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    Kinetico Company Information

    Social media:
    Company Name:
    Kinetico
    Company Type:
    Private
    Address:
    10845 Kinsman Road
    State/Province:
    OH
    Postal Code:
    44065
    Country:
    United States
    Website:
    www.kinetico.com

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