Kinetico Water Systems Reviews

When I bought our home and I could afford a water softener system, I heard Kinetico advertised on WHO, so I investigated it. I liked that it didn't have electricity. Plus, if you ran out, it automatically switched over and you still had soft water while the other one was recharging. I don't ever run out of soft water. It does a wonderful job. I spent money and put all-new plumbing in the house and put a new shower and a new bathroom in, and I didn't want it to get destroyed with crappy water. So that's why I put a Kinetico system in. The shower is five years old, but it looks brand-new.

Shiloh Water Systems was recommended to me and they offered Kinetico. There was no system on this property to soften the water or to purify the water. So when we bought the property, we burned the old house down, built a new house, and installed the Kinetico. In comparison to the Culligan Water Treatment System that my daughter has at her farm, their water is so soft that I feel like it's slimy. And I was adamant that we not have that. So we like the feel of the water.

The raw water is always taste bad, and then it leaves a stench on the sink and everywhere. So we decided to install the softener from Kinetico. It was easy to set up our appointment and the technician who showed up and then installed the softener was good. Everything was good and smooth. I recommend Kinetico for everybody since the water softener is not the electric one, but a manual one. So it's good. We never had an issue.

Everything worked great with Kinetico. We bought a whole house water system. We can't use the waters that comes out of the tap, and we had an under-sink little one for a while, but we wanted something for the whole house. Kinetico's product was more expensive than most, but it's good. The system’s worked flawlessly now for a year or so. It's exactly what we wanted. Our water is clean and perfect.

We live in Colfax, and it’s very well-known for hard water like liquid rock. Where I worked, we use Kinetico for our company. It's a very large nursing home. We have three of your huge ones, and it works beautifully. Our water is perfect all the way across. The house that we had just moved into, they had this junk water filter or water softener hooked up. I had a plumber come in and look at it, and he was like, “Dude, this thing is a piece of shit.”

Fort Myers office only. Great sales and installation folks. Very poor service department. 2+ weeks to get service only to cancel day of service. Made a new appointment 5 days later only to not show. Would have been ok, but a no call no show is not acceptable. I did receive a call back that they would be sending someone out later in the day….received a text late in the day with some BS story that they again would not be coming out. Still waiting for service. Buyer beware as Florida is tough on equipment, and if you need service….this company does not value customer service. My suggestion would not buy with Kinetico. There are several other companies to choose from so don’t get dragged down their rabbit hole.

It was fairly simple to set up the appointment for a water softener system. The reps were fine. The system is functioning as a water softener I would assume would function.

I have a whole house system. While I would rate their water system as fair to good. I would give their service scheduling system an extremely negative review. I purchased an annual service program that’s in excess of $1,000.00. Their scheduling system automatically sets an appointment for maintenance without consulting you for it to be a mutually agreed upon appointment. Additionally they give you a time frame to arrive between 9:30 am and 4:30 pm. My wife has a terminal illness and we spend an extraordinary amount of time with doctors. I have replied to their emails, text messages, and phone calls explaining this and that we have to make mutually agreed upon appointments but it falls on deaf ears.

I have very hard water and Kinetico gave me a rundown of the water test. Their water softener works okay. It seems a good system. The water is decent. However, it's a very expensive system compared to other ones. We did it because it was a friend of the family type of deal and we wanted one. But we paid twice what we would with a different system. It's all American-made and guaranteed for 10 years, and you can take it with you when you leave. But who's gonna do that? It's just a sales pitch.

I have the whole home Kinetico system and it's down in the basement. I also have the reverse osmosis for the drinking water. The installation was excellent. The owner in Des Moines came out. We've been very happy with the Kinetico system and I would recommend it.