Kinetico Water Systems Reviews

4,917,110reviews on ConsumerAffairs are verified
  • We require contact information to ensure our reviewers are real.
  • Our moderators read all reviews to verify quality and helpfulness.
  • We use intelligent software that helps us maintain the integrity of reviews.

About Kinetico Water Systems

Founded in 1970, Kinetico produces efficient, built-to-last water softener and reverse osmosis systems for your home. Kinetico’s water treatment systems are non-electric, low-maintenance and fully automatic. Water treatment systems can extend the life of your plumbing, appliances and clothes as well as improve water taste and quality. The company offers three water softeners and water drinking filtration systems. Customers can find Kinetico water treatment systems through local specialist partners, but the company does not sell directly to consumers.

Visit www.kinetico.com
Pros
  • Improves water taste and quality
  • Durable
  • Non-electric, powered by water
  • Three softener types
Cons
  • Must buy from local partners
  • No upfront prices

Helpful Reviews

Candor, NY
Verified purchase
The system I had was antiquated and could not be serviced. So Kinetico upgraded it. The installation was fine. I got a consult from one of Kinetico's contracted providers, and it ...

Read more

Mesa, AZ
Verified purchase
Everything worked great with Kinetico. We bought a whole house water system. We can't use the waters that comes out of the tap, and we had an under-sink little one for a while, bu...

Read more

How does a Kinetico water softener work?

Kinetico water softeners are salt-based and completely powered by moving water. These products help remove calcium and magnesium from your local tap water. Kinetico works with factory-certified, local specialists that offer consultation appointments and a free water test. These local dealers also handle the installation process.

Kinetico does not list prices on its website — you must contact a local retailer. The company sells three softeners: the Essential Series, Signature Series and Premium Series. The Signature and Premium series offer 24/7 soft water. Speak with your local specialist to determine the best softener for your home, budget and lifestyle.

Kinetico also sells water filtration systems, including reverse osmosis systems. These products are designed to ensure your water is safe to drink while removing bad smells and taste.

How much does a Kinetico water softener cost?

Kinetico offers three water softener series at three different price points, typically ranging from $500 to $5,000. The Essential Series is its most affordable model and offers limited water softening services. The Signature and Premium series offer 24/7 water softening and can handle harder water, higher capacity and other functions.

Exact prices are not available on the company’s website and are determined by local, third-party Kinetico dealers. Specialists offer in-home consultations and can provide a free water test to determine which water softener is right for your home and budget. Kinetico specialists are trained and perform installation services.

Kinetico FAQ

How long does a Kinetico water softener last?

Water softeners typically last between 10 and 15 years. Due to Kinetico’s higher quality, your water softener’s life span could extend to 20 or more years.

Do Kinetico water softeners need maintenance?

Kinetico water softeners are made to be low maintenance and use a non-electric design. Water softeners require new salt to be added periodically.

What kind of salt does the Kinetic water softener use?

Kinetico water softeners use evaporated salt, which can be bought in the form of pellets, cubes or blocks. Evaporated salt is the purest type of sodium chloride (table salt). Avoid using lesser-grade salts or rock salt because foreign particles can lead to maintenance and service issues.

Do Kinetico water softeners have a warranty?

Yes, Kinetico water softeners have product-specific warranties if they are installed by a Kinetico specialist. Warranties stay with the water softener and transfer to the next owner of your house.

Still have questions?

Are Kinetico water softeners worth the money?

Kinetico water softeners are non-electric, built to last and made for efficiency. Kinetico softeners can use 70% less salt than other brands. The company partners with local specialists, which can make it difficult to determine the price of the softener and installation. If you’re looking for a high-quality, low-maintenance water softener or filtration system, however, Kinetico is a strong option.

Kinetico Water Systems Reviews

Filter by Rating

  • (1,876)
  • (320)
  • (99)
  • (53)
  • (120)

Popular Mentions

    How do I know I can trust these reviews about Kinetico Water Systems?
    • 4,917,110 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Top reviews
    • Top reviews
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    2 featured reviews
    How do I know I can trust these reviews about Kinetico Water Systems?
    • 4,917,110 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 15
    Verified purchase
    Customer ServiceTechSales & MarketingPriceStaffFollow-Through

    Reviewed June 10, 2026

    We were doing a remodel for the two showers, all of our vanities, sinks, toilets, and all the plumbing fixtures, and one of the things that my wife and I decided was that we did not want to have the staining and the degradation from the hard water on all of our new tile showers and fixtures. Also, my daughter is now 11 years old, and she cares a lot more about her hair than she ever has.

    I'm a contractor in town, and we have a relationship with Hoffman Water. I called them, told them about what we were thinking of doing, and he told us to go with Kinetico. We had them install the system, and it does its thing. It's performing its duties as advertised. Both of the girls in my house have said they use less products, less conditioner. They don't feel like they have to blow dry their hair. They like the water.

    I don't have to do anything to the system except put salt in it. Once a month, I'll open the lid and see if there's salt in there. Also, the size of the Kinetico system is nice. It's a lot smaller than others, and that made it a lot easier for us to fit it where we needed to. It's a 1970s house, and they didn't build utility rings for all the flagship stuff that we have now. Being a contractor, I've seen other systems that are much bigger. Hoffman Water has also been really good about servicing. They'll call every once a while. I've been very happy with the service.

    The system is expensive but it's kind of a buy once, try once when you're dealing with something in your house that has to do with water. That was an easier choice for me. It goes back to all those nice fixtures that I put in our house. I don't want those getting clogged up with whatever's coming through. Putting that filter on and using the soft water, starting with the water test was what sold me. We're on city water and once Hoffman tested it, we were shocked to see how hard it is.

    Thanks for your vote!

    Not sure how to choose?

    Get buying tips about Water Treatment Systems delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thanks for subscribing.

      You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Verified purchase
      CoverageSales & MarketingPriceRefunds & PayoutsStaffRates

      Reviewed June 9, 2026

      Kinetico has just been fabulous. I had a relatively expensive whole-house reverse osmosis system put in, and they've been really great at being responsive to issues that have arisen with it from time to time, like replacing a pump and those kinds of things.

      At the beginning, the salesperson was very knowledgeable. She was great. But what was interesting about it was that we tested water from our old well to determine what equipment we would need when we got the whole system up and running. And it turned out that the new well had tapped into an aquifer that was even harder than the initial one. So, we had to upgrade all of our equipment, and Kinetico was on top of it. They took the old equipment back and just had us pay for the increase in price for bigger equipment to handle the harder water. They were super easy to work with when we kind of hit a little bump.

      With the whole-house reverse osmosis system, the water's perfect. There's no smell. There are no residuals. There's no problem. It is an expensive system to install, and it requires a relatively decent expenditure every two years, roughly, to change the RO filter, but other than that, it operates quite well. I would definitely recommend them. They do an excellent job of standing behind the equipment that they sell and service.

      Thanks for your vote!
      Verified purchase
      Customer ServiceTechPriceRefunds & PayoutsMaintenance

      Reviewed June 4, 2026

      The people in the Facebook group for my neighborhood were talking about the different systems that they all had. There were a few that had Kinetico and they were really happy with it. I've been wanting a water softener for a while now because most of my friends all have it. When the water dried up on the faucets, you could see it become really scaly. We have hard water. We decided to go with Kinetico, not only because of the Facebook group, but also because of the guy who was there. He went through his presentation, and I liked it.

      From beginning to end, my experience was very easy. It was very clear what I was getting and why it may be more expensive. When my parents came over to visit, my dad noticed a difference. Sometimes he gets eczema or psoriasis on his scalp, and he said, "You know what? It feels better." When he went back home in Houston, he said that he could feel it aggravated him, so he noticed the difference when he came to our house. My kids have sensitive skin, so I noticed it on their skin as well. Having a water softener made a difference.

      I like the fact that it has the shutoff valve, where if I need to turn it off or have to turn off the water for the house for whatever reason, I don't have to go all the way outside and do it manually. I could do it from that system. They told me initially I'd probably have to do one big salt bag a month, but I don't. It's less than that. The maintenance is not difficult at all. It's super easy. Kinetico is more expensive than others. But I got a better system and quality. Other people have a bunch of issues, so they have to pay for replacement parts. At the end, it's really more expensive. I'd rather pay all the money up front and get a better quality. I've had zero issues with it.

      I'm busy. I have a job. I have two kids who are very active. My husband's also very busy. The last thing I want to do is have to put more on my plate. I just want something that works, that's easy, and very clear and concise. Kinetico also sends annual emails every now and then saying, "Hey, make sure you do this to check your water softener," just as a courtesy. They'll do little reminders, which I like, because when you're busy and active kids, a lot of times things can slip. So, overall, I've been really happy, and I would highly recommend Kinetico.

      Thanks for your vote!
      Verified purchase
      TechSales & MarketingPriceStaff

      Reviewed May 31, 2026

      We were looking for some kind of filtration system. We had a number of people come over and give us the spiel and their quotes, and we chose to go with Kinetico. The sales guy was very knowledgeable and informative. He was not pushy. He just laid out the facts, which was one of the reasons why we decided to use them. He was willing to talk through any questions we had. Then the installation guys came over during that week. They shared with us what they were doing. It was a fairly painless and super easy installation.

      With the softener, the water obviously is softer. We had pretty hard water. So, that was nice as far as just showering and cleaning things. Also we have the feeling that this is safer. The water has a different taste now, or lack of flavor is the best way to put it. I would recommend Kinetico. My only gripe is the filters don't last very long. We've got a house of five, and we're pretty busy, and they're not cheap. It costs a little bit of money every time you have to replace those. But overall, it was a good experience. We have recommended Kinetico to a couple of other people, and they've also gone with different options. The people that we've talked to did not have anything bad to say about Kinetico and the crews. We are probably gonna sell our house in the next couple years, which it's an upsell. So, that's a good thing to have as well when you're telling people what you have available as far as the items in your home.

      Thanks for your vote!
      Verified purchase
      Sales & MarketingPricePunctuality & SpeedStaffValue

      Reviewed April 25, 2026

      When I bought our home and I could afford a water softener system, I heard Kinetico advertised on WHO, so I investigated it. I liked that it didn't have electricity. Plus, if you ran out, it automatically switched over and you still had soft water while the other one was recharging. I don't ever run out of soft water. It does a wonderful job. I spent money and put all-new plumbing in the house and put a new shower and a new bathroom in, and I didn't want it to get destroyed with crappy water. So that's why I put a Kinetico system in. The shower is five years old, but it looks brand-new.

      Five years later, the system is still working like it did when it was new. A year ago, I got the Kinetico drinking water system in and I love that. I've had two different Kinetico people come out and they were both great guys. They were very polite and professional. They did a wonderful job. They explained everything to me, what they were doing, and how it works. Kinetico is a great company.

      The Kinetico system is a hell of a bargain for what you're getting because you constantly have soft water. There are no headaches or hassles. I don't have to worry about it. I just check it once a month for softener salt and it works great. The biggest thing is that I didn't put the system in until about a year after I put the shower in. So, within a year's time, my shower looked like crap and I had to go in and scrub all of that lime off of it. Now it's been four years and I haven't had to touch it since the Kinetico system. So, for me, it's well worth the money and it works. That's the big thing. I don't mind paying money for something, but I want it to work and I don't want it to be a headache. That's your Kinetico system. It's an investment and it's not going to nickel-and-dime you.

      Thanks for your vote!
      Verified purchase
      Maintenance

      Reviewed July 3, 2026

      Kinetico is the only way to go, which I have done. I first ran into them in Big Iron Farm Show in Fargo, and I've been very pleased with their product and with their service. I've had three different units installed, and they've always been very good with installation and maintenance. We have changed the filtering occasionally, but not even that often. And there just doesn't seem to be much upkeep. After getting our first Kinetico installed, the water was a lot softer and we could tell with the detergent. We also got rid of the iron stain. Then in the last installation in the new house we moved into, we have rural water and it was fairly soft. But we installed Kinetico there just to get rid of the chlorine taste. So, we've been really happy with all of them.

      Thanks for your vote!
      Customer ServicePunctuality & SpeedStaffRates

      Reviewed June 30, 2026

      Purchased a whole home system from Kinetico in Chandler, AZ. It has never worked like I was told when purchased. Never really had “Soft” water. Then they hit you up with this mandatory forced media change for $500.00, and you have to argue with they’re want to be plumber because he showed up early without notice and raised his voice to me try to justify why he couldn’t wait 5 minutes, when I waited 4 days. This office is full of arrogant, self righteous, narcissists, that have no interest in Customer Service or even learning about it! Not impressed! Not Recommended!! So, needing this service, I DO NOT accept JASON as my “repairman”, and would prefer another location to handle my business from this point forward!

      Thanks for your vote!
      Verified purchase
      Punctuality & SpeedStaff

      Reviewed June 30, 2026

      I reached out to Kinetico for a water softener and drinking water filtration system. Their rep gave us the presentation, and it was a couple months later when they were ready to install it because it was for a new build. The installation took a couple of hours. Where we have it installed is on a well so it filters out all kinds of stuff and the water is much softer. The drinking water is very good as well. Kinetico has a wonderful product and they are easy to work with.

      Thanks for your vote!
      Verified purchase
      CoveragePriceMaintenance

      Reviewed June 28, 2026

      We had a guy put in a well pump about three years ago. The water was smelly and the system filters the water in the holding tank, supposedly making it better for us inside the house. There’s much less of a smell. For a while there, we had a little bit of low water pressure, but it seems like it's okay. Sometimes, we would ask the guy who put it in to come out and check the water pressure. But he’s not very great about getting out here to do that.

      The upkeep of the Kinetico system has been a hassle. We have to pull out this filter out of the holding tank, wash it off, rinse it and put it back in. The other filter is outside of the holding tank and that's very expensive to replace at $50 a time. We avoided having to backflow because I didn't want to waste water. But I realized we're wasting water by washing that filter every six weeks. When it's winter and you have to do that outside, it's hard to do. If I had known a little bit more about it, we might have gone with a different system. Another thing is the chain that holds the filter down in the holding tank. They didn't use galvanized material on that. So that started to rot and the chain would break and the thing would be stuck at the bottom of the holding tank. We have a 1,000-gallon holding tank. We asked someone to come fix it, but I've been a little bit disappointed with the service. Others should think twice about doing this.

      Thanks for your vote!
      Verified purchase
      Customer ServiceCoverageTechPrice

      Reviewed June 27, 2026

      We moved from Fort Dodge and we had a water softener in there, but it wasn't a Kinetico. Where we lived, you had to have a water softener system because the water was that bad. When we moved, I looked up water softener companies, and I liked that the Kinetico system wasn't on demand. It wasn't running when you didn't need it. It ran through whether you use the salt or not. We had a water softener system but after 20 years, it gave out. Kinetico came right out when we called to look at it, showed me what had gone out and told me how much it would cost for a new system. We decided to replace it but he didn't have one with him so he went back, got one, and came back and installed it. Kinetico is a great product. One will never see me have anything. It's more expensive but it is less hassle.

      Thanks for your vote!
      Verified purchase
      PriceRates

      Reviewed June 26, 2026

      We had water softeners in other places we lived and you just get used to it and have to have it because they prolong the life of your water heater. Also, the lime buildup in sinks and toilets is much less. They're really nice to have and they're better for your skin. We moved to this house and the Kinetico system was already in place. It's been fine and as good as what we had before so we are very happy with it. The service has always been great and the price for maintaining it is very reasonable. I would definitely advise someone to check into it. I don't know how people live without a water softener because it's just so much better to have one. It's easier to clean things and I don't think it's good for us to be drinking all of that particulate matter in the water.

      Thanks for your vote!
      Verified purchase
      Tech

      Reviewed June 25, 2026

      We got a Kinetico water softener at one of our restaurants. Ecolab connected us with them, so it's a Kinetico product with an Ecolab contract. Our experience has been positive and they get 5 stars from us.

      Thanks for your vote!
      Verified purchase

      Reviewed June 24, 2026

      I had an A200 reverse osmosis from Kinetico installed. I’ve had it for two years now. I’ve noticed the water doesn't have a chlorine taste to it. The ice cubes are clearer. It just tastes better. I really like the reverse osmosis, and I would recommend it.

      Thanks for your vote!
      Verified purchase

      Reviewed June 23, 2026

      It's a good idea to get Kinetico. We heard about the water system when we were getting a water softener installed through Ahanahe. We had extremely hard water and now we have the drinking water spout from Kinetico.

      Thanks for your vote!
      Verified purchase

      Reviewed June 22, 2026

      I live in Tennessee now and you got to have Kinetico with the hard water here. I have their RO system and the water softener system that would handle 20 gallons a minute because I have a big custom home. It's been in place for two and a half years, and it works great. I had an almost identical system in my prior house that I had for four years. So, I already knew what I was wanting when I built my house. I'm completely satisfied with my Kinetico water system and I have no complaints. I told my parents that that's what they should buy, and that was what they did.

      Thanks for your vote!
      Verified purchase

      Reviewed June 21, 2026

      Kinetico put in a $9,000 system for our church, and they didn't do enough water testing to check it out exactly how it should be. And the thing is, in our church, we have blue clay in there and, apparently, one of the only things that their Kinetico system would not filter out is blue clay. So we pretty much flushed $9,000 down the toilet for this system.

      And they could've easily checked it out and seen it. I asked them, "Why didn't you check everything? Why didn't you check all the stuff in the well?" They said, “All we do is we just check for calcium and sodium. We don't check for all that other stuff." If you're going to put in a $9,000 system, they ought to do testing for everything that's in the well. So, we're not very happy with Kinetico. It's been in for about a year. It's pretty much useless. It just sits there, and it's on bypass all the time because it doesn't work.

      Thanks for your vote!
      Verified purchase

      Reviewed June 20, 2026

      I've always had soft water tanks and I've had Kinetico for years. But I bought a new one when we got city water about three years ago. It goes all through my home and I like that I don't have to use as much salt with the little one I bought. I'd tell my friends that I love it. I give it 5 stars.

      Thanks for your vote!
      Verified purchase
      Customer ServiceTechPunctuality & SpeedStaff

      Reviewed June 19, 2026

      I chose Kinetico reputationally. If the people I'm talking to recommend them, then it's worthwhile for me. Another brewer had recommended them. Their customer service is great. The installers worked with me with the time. We had a lot of issues on my side getting it scheduled with my contractor. They worked with me really well on that. Kinetico is a fantastic system. I give that thing a 10. Our city water here sucks, and that thing's awesome. I always tell everybody. We use it for a brewery, but we piped it to the rest of the restaurant. I always tell everybody, "Our water's so good you can drink the toilet water."

      Thanks for your vote!
      Verified purchase
      TechStaff

      Reviewed June 18, 2026

      We have a well and the water was dirty. The biggest problem was the well water corroded our pipes. On top of it, it would leave marks in the toilet. We needed clean water in the house and a friend recommended Kinetico. The technicians have been good, and the quality of the product is great. The water is clean and we're very happy. Also, Kinetico has been out in emergencies for us. The system shut off, but it was a power problem. Kinetico came out and found it and got it working. You should go forward with Kinetico.

      Thanks for your vote!
      Verified purchase

      Reviewed June 17, 2026

      I've been happy with Kinetico. The installation was smooth. Since having the system, I've had shiny and smooth skin. I cleaned my salt tank, and I made an adjustment, and now it's eating my salt every four days.

      Thanks for your vote!
      Loading more reviews...

      Kinetico Water Systems Company Information

      Social media:
      Company Name:
      Kinetico Water Systems
      Company Type:
      Private
      Address:
      10845 Kinsman Road
      State/Province:
      OH
      Postal Code:
      44065
      Country:
      United States
      Website:
      www.kinetico.com

      Media

      VIDEOS & IMAGES