Kinetico Water Systems Reviews
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About Kinetico Water Systems
Founded in 1970, Kinetico produces efficient, built-to-last water softener and reverse osmosis systems for your home. Kinetico’s water treatment systems are non-electric, low-maintenance and fully automatic. Water treatment systems can extend the life of your plumbing, appliances and clothes as well as improve water taste and quality. The company offers three water softeners and water drinking filtration systems. Customers can find Kinetico water treatment systems through local specialist partners, but the company does not sell directly to consumers.
Visit www.kinetico.com- Improves water taste and quality
- Durable
- Non-electric, powered by water
- Three softener types
- Must buy from local partners
- No upfront prices
Helpful Reviews
How does a Kinetico water softener work?
Kinetico water softeners are salt-based and completely powered by moving water. These products help remove calcium and magnesium from your local tap water. Kinetico works with factory-certified, local specialists that offer consultation appointments and a free water test. These local dealers also handle the installation process.
Kinetico does not list prices on its website — you must contact a local retailer. The company sells three softeners: the Essential Series, Signature Series and Premium Series. The Signature and Premium series offer 24/7 soft water. Speak with your local specialist to determine the best softener for your home, budget and lifestyle.
Kinetico also sells water filtration systems, including reverse osmosis systems. These products are designed to ensure your water is safe to drink while removing bad smells and taste.
How much does a Kinetico water softener cost?
Kinetico offers three water softener series at three different price points, typically ranging from $500 to $5,000. The Essential Series is its most affordable model and offers limited water softening services. The Signature and Premium series offer 24/7 water softening and can handle harder water, higher capacity and other functions.
Exact prices are not available on the company’s website and are determined by local, third-party Kinetico dealers. Specialists offer in-home consultations and can provide a free water test to determine which water softener is right for your home and budget. Kinetico specialists are trained and perform installation services.
Kinetico FAQ
How long does a Kinetico water softener last?
Water softeners typically last between 10 and 15 years. Due to Kinetico’s higher quality, your water softener’s life span could extend to 20 or more years.
Do Kinetico water softeners need maintenance?
Kinetico water softeners are made to be low maintenance and use a non-electric design. Water softeners require new salt to be added periodically.
What kind of salt does the Kinetic water softener use?
Kinetico water softeners use evaporated salt, which can be bought in the form of pellets, cubes or blocks. Evaporated salt is the purest type of sodium chloride (table salt). Avoid using lesser-grade salts or rock salt because foreign particles can lead to maintenance and service issues.
Do Kinetico water softeners have a warranty?
Yes, Kinetico water softeners have product-specific warranties if they are installed by a Kinetico specialist. Warranties stay with the water softener and transfer to the next owner of your house.
Still have questions?
Are Kinetico water softeners worth the money?
Kinetico water softeners are non-electric, built to last and made for efficiency. Kinetico softeners can use 70% less salt than other brands. The company partners with local specialists, which can make it difficult to determine the price of the softener and installation. If you’re looking for a high-quality, low-maintenance water softener or filtration system, however, Kinetico is a strong option.
Kinetico Water Systems Reviews
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Reviewed May 4, 2025
Our builder suggested Kinetico, and after some research, we picked them over other companies. We’ve been with them for three years now. We purchased a salt filtration system for the entire house, along with extra filtration for our drinking water and refrigerator. Their customer service is out-of-this-world wonderful. If you call before lunch, usually you’ll have somebody out after lunch or the very next morning to add salt or to fix whatever issue there is. They are outstanding.
Hi Kim,
Thanks so much for sharing your experience. We are glad to hear that it has met your and our expectations.
Please don't ever hesitate to reach out to us at 800.944.9283 or customersupport@kinetico.com.
Kinetico Customer SupportNewbury OH
Reviewed April 17, 2025
I’ve had great service from Kinetico. Our water supply here comes from an aquifer, so there's a lot of mineral deposits, mostly rust or ore, and we have a lot of fluoride and chlorine water. So, my Kinetico house system uses charcoal to take the fluoride and chlorine off and it softens it with the reverse osmosis system. It feels good to take a shower. I’m very athletic, so I drink a lot of water and the water tastes clean. My Kinetico system doesn't use electricity, it’s a very durable product, and it’s easy and inexpensive to maintain. I just add a 40-pound bag of salt every eight weeks, and it consumes the salt for the reverse osmosis system.
Reviewed Aug. 1, 2026
I paid for my son-in-law's Kinetico system that got installed at their house. That was a while back. I recently had an interaction with Kinetico. They've put a new filter in for me and did a great job. The service person was great. He explained everything. I showed them where it is and they usually explain why they're doing what they're doing or they give you some insight to update you on why this particular filter gets replaced. So, they're really good to deal with. The system I have removes chlorine, and then I have the RO purified drinking water system. I wanted to have the purest in-house drinking water and not to have to buy bottled water. I like the idea of getting the chemicals out when you're taking showers and the chlorine and all the other stuff that's in city water.
My first experience with Kinetico was about 20 years ago at the coast where the water is much harder there. There, you have to put water softeners in and all that stuff. You have to have everything such as the charcoal filter and water softeners. I had an RO system there, too, and I decided I wanted the same thing in Chapel Hill. From what I can tell, Kinetico is a very reliable system. I like that it doesn't depend on electricity to operate. I think it's well-engineered. I feel safe drinking water. I think Kinetico is a reputable company.
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Reviewed July 21, 2026
We heard about Kinetico four years ago when we moved to Texas. It was through a promotion that they were offering. We had them put in a water softener in one of our homes, and that was an easy process. They came in, described everything that they were doing and put in the water softener, and then they installed a reverse osmosis as well. Everything was so easy and very professional. They were courteous, did their job, and left.
There's hard water in Texas, so one has to have water softeners and so far, Kinetico has been great. We have both products in our home and the upkeep isn't as expensive as we thought it would be. For the water softeners themselves, it's every three years. For the reverse osmosis, it depends on how the usage goes. We could do it once a year or once every two or three years. It's not as expensive as everybody thinks it is, and Kinetico tells people everything up front. Nothing’s hidden.
We like the way we feel in the morning when we take our showers and the fact that nothing's corroding with our equipment in the house. That would be the biggest benefit, and the fact that the water is a lot cleaner too when we're using it. It's amazing. There's night and day difference with our water before. I'd tell people to invest in their home ‘cause they're going to need it in the long run.
Reviewed June 10, 2026
We were doing a remodel for the two showers, all of our vanities, sinks, toilets, and all the plumbing fixtures, and one of the things that my wife and I decided was that we did not want to have the staining and the degradation from the hard water on all of our new tile showers and fixtures. Also, my daughter is now 11 years old, and she cares a lot more about her hair than she ever has.
I'm a contractor in town, and we have a relationship with Hoffman Water. I called them, told them about what we were thinking of doing, and he told us to go with Kinetico. We had them install the system, and it does its thing. It's performing its duties as advertised. Both of the girls in my house have said they use less products, less conditioner. They don't feel like they have to blow dry their hair. They like the water.
I don't have to do anything to the system except put salt in it. Once a month, I'll open the lid and see if there's salt in there. Also, the size of the Kinetico system is nice. It's a lot smaller than others, and that made it a lot easier for us to fit it where we needed to. It's a 1970s house, and they didn't build utility rings for all the flagship stuff that we have now. Being a contractor, I've seen other systems that are much bigger. Hoffman Water has also been really good about servicing. They'll call every once a while. I've been very happy with the service.
The system is expensive but it's kind of a buy once, try once when you're dealing with something in your house that has to do with water. That was an easier choice for me. It goes back to all those nice fixtures that I put in our house. I don't want those getting clogged up with whatever's coming through. Putting that filter on and using the soft water, starting with the water test was what sold me. We're on city water and once Hoffman tested it, we were shocked to see how hard it is.
Reviewed June 4, 2026
The people in the Facebook group for my neighborhood were talking about the different systems that they all had. There were a few that had Kinetico and they were really happy with it. I've been wanting a water softener for a while now because most of my friends all have it. When the water dried up on the faucets, you could see it become really scaly. We have hard water. We decided to go with Kinetico, not only because of the Facebook group, but also because of the guy who was there. He went through his presentation, and I liked it.
From beginning to end, my experience was very easy. It was very clear what I was getting and why it may be more expensive. When my parents came over to visit, my dad noticed a difference. Sometimes he gets eczema or psoriasis on his scalp, and he said, "You know what? It feels better." When he went back home in Houston, he said that he could feel it aggravated him, so he noticed the difference when he came to our house. My kids have sensitive skin, so I noticed it on their skin as well. Having a water softener made a difference.
I like the fact that it has the shutoff valve, where if I need to turn it off or have to turn off the water for the house for whatever reason, I don't have to go all the way outside and do it manually. I could do it from that system. They told me initially I'd probably have to do one big salt bag a month, but I don't. It's less than that. The maintenance is not difficult at all. It's super easy. Kinetico is more expensive than others. But I got a better system and quality. Other people have a bunch of issues, so they have to pay for replacement parts. At the end, it's really more expensive. I'd rather pay all the money up front and get a better quality. I've had zero issues with it.
I'm busy. I have a job. I have two kids who are very active. My husband's also very busy. The last thing I want to do is have to put more on my plate. I just want something that works, that's easy, and very clear and concise. Kinetico also sends annual emails every now and then saying, "Hey, make sure you do this to check your water softener," just as a courtesy. They'll do little reminders, which I like, because when you're busy and active kids, a lot of times things can slip. So, overall, I've been really happy, and I would highly recommend Kinetico.
Reviewed May 31, 2026
We were looking for some kind of filtration system. We had a number of people come over and give us the spiel and their quotes, and we chose to go with Kinetico. The sales guy was very knowledgeable and informative. He was not pushy. He just laid out the facts, which was one of the reasons why we decided to use them. He was willing to talk through any questions we had. Then the installation guys came over during that week. They shared with us what they were doing. It was a fairly painless and super easy installation.
With the softener, the water obviously is softer. We had pretty hard water. So, that was nice as far as just showering and cleaning things. Also we have the feeling that this is safer. The water has a different taste now, or lack of flavor is the best way to put it. I would recommend Kinetico. My only gripe is the filters don't last very long. We've got a house of five, and we're pretty busy, and they're not cheap. It costs a little bit of money every time you have to replace those. But overall, it was a good experience. We have recommended Kinetico to a couple of other people, and they've also gone with different options. The people that we've talked to did not have anything bad to say about Kinetico and the crews. We are probably gonna sell our house in the next couple years, which it's an upsell. So, that's a good thing to have as well when you're telling people what you have available as far as the items in your home.
Reviewed Aug. 15, 2026
I went with Kinetico for the hard water that we have. We had a system fail as there were hard water deposits on our fixtures and we also had something going on in the toilet. The system was replaced, but I'm not convinced that it's working. I don’t notice any difference in my skin.
Hi Carla,
We are sorry to read that you remain concerned. Have you asked the installer Kinetico supplier to retest the water?
We will be happy to reach out to them and ask them to follow up with you.
Please feel free to reach us directly at 800.944.9283 or customersupport@kinetico.com
Kinetico Customer SupportNewbury OH
Reviewed Aug. 13, 2026
I had already had Kinetico in a previous house. I got one again and I feel I have a better system. Its style is better. It's different than the old one. It has a different filter. I have the RO system, and our water is good. My family enjoys it.
Reviewed Aug. 12, 2026
I had a house in the country that didn't have a previous softener system, and I inquired randomly. I found Kinetico had the best price and they let me rent. Economically, it was what I needed. I had hard water, so everything smelled sulphurous, and I had a lot of staining. It was an easy installation, and Kinetico worked with me well. The water is a lot cleaner now, and I don’t have the stains anymore.
I’ve had the system for a long time, and I upgraded four years ago. When I had the old system, I was putting in three bags of salt because I had a big unit, and it seemed like it was quite often, maybe a couple of times a month. Now, I have to put one bag in maybe every month and a half. I have a reverse osmosis system so that I can drink it. It doesn't stain my clothes or my white shower. There’s even a difference between the old unit and this upgraded one. It's a night-and-day difference.
Reviewed Aug. 11, 2026
The Kinetico salesperson was from a local company. He came in and explained everything. I decided to get the water softener and we had it installed. We live in a town of 6,000 people and nobody touches the water. It's disgusting. We're close to the mountains. The system works wonderfully. It's a 100% difference. It's a little expensive, but well worth it. Many years ago, the brine tank popped a leak. The company that I had it installed with said, "Never seen that before. Well, I'm the lucky one." We replaced it. I've told people before I love the system and it works great.
Reviewed Aug. 10, 2026
I’ve known about reverse osmosis for a long time, and I looked till I found somebody who did reverse osmosis and contacted Kinetico. I wanted to make sure that my water was safe. I’m very conscious about health issues. Kinetico is wonderful. They’re always willing to help and answer any question. They’re fully upfront with everything, courteous and want to help. I like the functionality and performance of the system a lot. If I were to get a water system, Kinetico is the one I’d use. They’re top-notch and the best. I got what I wanted. I knew what I wanted, and they had it.
Reviewed Aug. 9, 2026
I heard about Kinetico through commercials, and I had the water softener installed throughout the home. I've had it for about 10 years and I've noticed a difference in the water.
Reviewed Aug. 8, 2026
I had a Kinetico system for roughly 12 years. The house came with it when we bought it, and we had to update it over a year ago. I called in for customer service and it worked out really well. They gave me some ideas before they came out and that was appreciated. The guy that came out and gave us our quote was well-informed and gave us everything we needed. It was a great experience. Everything went well. I would definitely recommend and use Kinetico again if needed. We just sold the house, but in the future, we'll use it again.
Reviewed Aug. 7, 2026
Kinetico sucks. I wish I had never paid the money and got it. They lie when they sell it to you. My water doesn't even work and I don't drink it. I drink bottled water because I don't think it's right. I've had the system for a couple of years, and the filter has never been changed. Kinetico does not come out and service the system. It runs out of salt quickly, and I constantly have to buy 15 bags of salt. I'm a busy guy, and I don't have time to deal with that. I thought they would come out and do it, but I need to put the salt in, and I don't know anything about changing it. They never told me. They said to put the salt in when it's empty and I'm out of salt now. I wish Kinetico could do a better job with servicing the customers.
Hello Edward,
We are sorry that Kinetico has not lived up to your or our expectations.
We will reach out to the team at Indianapolis with a request that they review your file and follow up with you.
We are confident that they will appreciate the opportunity to regain your confidence.
Please feel free to reach us directly at 800.944.9283 or customersupport@kinetico.com
Kinetico IncorporatedNewbury OH
Reviewed Aug. 6, 2026
The house's old system needed to be replaced and we got a full water system with Kinetico including the water softener and reverse osmosis system. That was the product the company we used suggested. The installation was simple. It took less than a day. Everything's been good.
Reviewed Aug. 5, 2026
Kinetico's rep answered all of our questions without a bunch of extra jargon, and was respectful of our time. So, after a day, we decided to move forward with them. We got a call from the installer several days ahead of time, and told us how long he would be here. We had both the regular water softener put in by them, and an RO system at the same time. We asked him how long he would be, and he said he'd probably be three hours. That sounded too short, but he was in and out of here in three hours. We've had the system long enough that I was able to do a filter replacement on my own on the RO system. And I've purged the media on the water softener myself, with direction. We're pleased with it. They weren't the cheapest, but they weren't the most expensive. But I feel very good about the overall decision to purchase, and I'd do it again. Kinetico should be in the mix if you're considering putting in a water softener system.
Reviewed Aug. 4, 2026
I purchased a Kinetico water softener. I've had it for right at two years. The reps were very professional. I enjoyed working with them.
Reviewed Aug. 3, 2026
I've never had any problems with Kinetico. They've been very good. I called them initially to have my system installed, and I go there regularly to get the new filters, and I've really never had a problem. They did a very nice job. I got the reverse osmosis system and the person who came to install it was very good. He was very neat and organized. He installed everything. They have to drill through the quartz, but he did a really good job, and we've never had a problem since.
Diane,
Thanks for using your time to share this feedback.
KineticoNewbury OH
800.944.9283customersupport@kinetico.com
Reviewed Aug. 2, 2026
We have the Kinetico drinking water thing that's out in the garage, and then that pumps water into the house. And we've got that hooked up to our refrigerators, as that makes ice as well. And we have a separate ice maker from Scotsman Ice Systems. We have that water hooked up to that as well. It does a great job. I've never had the Kinetico system in the past, but it's very easy to use. It's reliable, and it's built like a tank. I never have a problem. I might have just had somebody out a couple years ago to do an inspection on it. It was just one of those times when they just said, "We'll come out and look at it.” There was nothing wrong with it, and it was totally fine. And the thing's been running great ever since then. It's just a little pricey, though.
Reviewed July 31, 2026
I got two Kinetico systems put in- a reverse osmosis system and a complete water softener. I like the feature of no electricity. We’ve had it for five years now, and it helps a lot.
Reviewed July 30, 2026
We've got the reverse osmosis system and the water softener from Kinetico. The old one we had needed to be replaced. I had a different company and then switched to Kinetico. We’ve been very happy with the system. It's a little more pricey than other softeners and reverse osmosis systems, but it's worth the extra.
Reviewed July 29, 2026
I purchased Kinetico’s whole-house filtering system and the reverse osmosis. The rep took care of a lot of it and suggested I get the water softener, too. But I didn't really think the water here is that bad in West Des Moines. So, I didn't go with that. He scheduled his guys in. And everything was done. They did a good job. They did not only a good job of installing it properly, but also explained everything to me, explained how to change the filters in the future, and cleaned up everything very well.
Reviewed July 28, 2026
My experience with Kinetico has been good. I've had several Kinetico systems that I've installed in different houses, and I have rental houses. It's always good quality. I've had reverse osmosis systems, and I've also had water softeners. My experience with their reps has always been positive. They're always very knowledgeable and more than willing to help. I'd recommend them.
Reviewed July 27, 2026
The consultation with Kinetico went really well. The system is doing what it's supposed to. Kinetico has been reliable. They're trustworthy, and they do what they promise. Our experience with them has been positive.
Reviewed July 26, 2026
I did a water test, and it had high particulates. The water quality has been much better since installing the Kinetico system. It provides me with clean and clear water with no particulates.
Reviewed July 25, 2026
A salesperson from Kinetico came, tested my water and told me what I needed based on the results of their testing. They designed the system and told me what to buy. It was a fair price. The people who installed the initial system were very good. I live on a well so I have a chlorine storage tank. I have some filters and I also have the commercial reverse osmosis system from Kinetico. The system works well. I'm happy. The quality of the water is good too. It's an excellent product.
I do annual servicing, like Kinetico recommends, and I called them to service it. The service tech who came was saying that my water had methane. It was a fire hazard and I should write off the system and install a new system they were selling me for $10,000. They had just installed a system for me for the same price. They were asking me to spend more money on a new system within 12 months of installing what they just sold to me. They apparently knew there was a problem with water in my area, but they didn't tell me that. The team that did the installation and the customer service team were very disappointing. I would not recommend anyone to go to the Cleveland office, but I would recommend the system if they went to a different dealer. Also, I've always looked online, but it's not very helpful. You have to go to a service center because the stuff online is very limited.
Reviewed July 24, 2026
My experience since having Kinetico has been good. The company was local, and we liked the people who sold it to us. We've really enjoyed the water since purchasing the system. We like that we are able to drink it and that the water is softer in the showers.
Reviewed July 23, 2026
We bought the house from my mother-in-law, and they used Kinetico before. When the old system went out, we contacted them and they put a new one in for us. The rep was a good guy. I recommend him. My experience has been good so far. There's a big difference with the water. The smell is still there, but it is what it is.
Reviewed July 22, 2026
We were finding some mineral deposits in our water. We had to have a water softener, otherwise, we were going to have a buildup of minerals and so forth. Also, unfortunately, the water in Beaufort needs to be softened. Kinetico was mentioned by several others in the neighborhood where we bought. Kinetico has done what they said they would do. They've been very a helpful service in the field. They notify us when they were going to be in the area and keeping us in mind about keeping the salt levels where they should be.
The only thing, which I didn't know in the beginning, is that it was new construction, and if I had known I was going to be adding a Kinetico system, I probably would have made arrangements so that with the outside spigot where I do my watering, I wouldn't be using the salted water on some of the plants. That had nothing to do with your product or anything. I just simply wish I had the plumbing done a little bit differently to have created a way to have the unsalted water available outside for my plants.
Reviewed July 20, 2026
I've been with Kinetico for over 30 years. We had a softener, the K5 filter, a reverse osmosis drinking water system, Sulfur Guard, and Kinetico's whole chlorinated for well at one point. However, to do a new system that we did a couple years ago was terrible. The salesperson had an agenda and wouldn't listen to what we were looking for. I was led to believe that Kinetico did not offer Sulfur Guard any longer, which we just needed replaced. He said, "We don't make that anymore," which we found out later to be untrue. I continued with Kinetico because of his relentless take care of what you want done. And I had trust in the company at that point.
We found out Kinetico installed the water flow system backwards. So, it was going in reverse. They would send the water through the out-valve instead of through the in-valve, so it wasn't getting filtered. As I pointed to them when they were doing the installation, "Here's the in arrow. There's the out arrow. You have it going in the out arrow." "Nope, this is how it works." I was dumbfounded. After they did their installation, I had a different technician come in from Kinetico and take a look at it, and he said, "Why didn't you just put the Sulfur Guard back in? We still sell that," which led to a few people being fired, from what I was told. "He's no longer with us. Branch manager's gone. X, Y, and Z's gone. We have a new guy coming in from Michigan." They rectified, but they charged me for both installations, replacing of the other unit and not compensating us for what we were overcharged for. I paid for it twice in the end.
We had the Sulfur Guard start to leak, brand new. It's two years old in January. I wasn't even going to deal with them. I called them up. I told them they could come and get it, and they said, "It's not under warranty anymore. It's past one year and a half." I said, "No problem." I called up Aqua Systems, they came over and put in what they recommended, and we're renting now. We got rid of Kinetico altogether.
They have a finance director, and he was not helpful either. Just said, "We just need to get this taken care of," and, "That'll be another $150 charge to come out and look at it." I said, "You guys were just out here two weeks ago." It was always another charge. That was, "This is something that we have lived and breathed on for years. We have a new system in place. It should be working." It was always willing to, "Give me your credit card." That's not customer service.
Hello John,
We are sorry to read of your experience.
The Indianapolis Kinetico supplier has confirmed that a person no longer with their company did sell you product other than what you requested.
They also confirmed that those products were removed and the products you requested were installed. This sale was made right and to your satisfaction.
After a year, a request for service was made and you were advised that because a year had passed, this service call was billable. As the office understands the matter, this is when you went to another company.
Yes, an employee did try to take advantage of you. That entire horrible situation was corrected. Employee dismissed, monies adjusted, proper equipment installed.
We are sorry that Kinetico and the Indianapolis team were not able to regain your confidence.
Best wishes.
Reviewed July 20, 2026
We had Kinetico in a previous house and we liked the way the water felt. We were happy with the water quality. So, we thought, "Why risk going to something else when we know the experience that we've had with it?" We got a new one then. It's pretty pricey, but we like the water softness.
Reviewed July 19, 2026
I've had Kinetico installed for three years. Everything went good. Do your research. Make sure that your area needs a system and that your water would require that.
Reviewed July 19, 2026
I got a water softener from Kinetico. Our old one sucked, and it's expensive these days. We heard about Kinetico both on their ads as well as from some friends who have had them. Setting up an appointment with them was easy-peasy. The installation went as smooth as silk, too. They did an excellent job. I'm very happy with the product and the service.
Reviewed July 18, 2026
I've had a Kinetico water softener for three years now. It's for our kitchen and the restaurant. It's worth it if you live in a very high limestone area. It does wonders.
Reviewed July 18, 2026
I searched Kinetico on Google. It had the best review. Their product is great and it has been working great for the reason I got it. Also, their reps have been helpful. I had some issue and they came out right away to fix it. I'm very content with their service.
Reviewed July 17, 2026
I've been using the Kinetico system for a couple of years now. I installed it because of the hard water. Kinetico did the water test, and it seemed better, but it didn't last long. They said you use one bag of salt every three months. I used a bag every two weeks. The repair guy came out, tested my water and said, "Your water here is softer than normal. And based off your salesman, he put it in as the water was super hard." They put the machine at the highest level to make the water soft. He fixed that and said, "Your water's actually softer than most," because we're on a private water thing. It comes out of the ground, but they treat it and do the whole thing. A couple of thousand homes are on it. I have to add hardener in my pool and everybody else.
When I was at Leslie's Pool, they said, "Why is your water so soft? Did you just get it filled by a truck?" They come with a tanker with all the water's ready to go. You just pour it in. They pump in thousands of gallons. I said, "No, I just moved into the house." He asked, "Where do you live?" I told him. "You're on the citrus water, right? Your water's soft compared for pools." For drinking, it's still hard. But for pools, it's soft.
Also, that install thing pissed me off. It now has a little leak. We had to move it because we're doing some remodel where the water was being connected. The plumber moved it and it's leaking. I'm gonna wait until it gets moved back into the new position before I call them. But the salt has not worked properly in over a year. It's not using salt. I manually have to fill the tank up with water to make it use salt and it's a whole assembly. And the inside of the tank is all crusted up. Once they get it moving, I'm gonna call them and hopefully they repair it like their warranty says.
I went to get filters for it the RO system and the filters are almost 500 bucks, probably more than that now. I could buy a new RO system. Not one of Kinetico's, but a new one that's as good or even better for 500 bucks. A set of basic filters on a yearly change is $80 to $100. I have the water and the RO system. It's not installed. I'm redoing my kitchen. I don't think I'm going to reinstall it because I got to buy filters for it. It has been sitting too long. I'm just going to go buy another set. For that amount of money, I can buy a new one.
David,
We are sorry to read of your concerns.
We show that your products were just installed in 2023. Perhaps we misunderstand, but a couple points:there is no degree of softness. Hardness is measured, softness is not. Once all the hardness minerals are removed, the water is soft, it cannot be made more soft.
Also, if you are filling your pool with your home's water, yes, you will use significantly more salt.
"The plumber moved it and it's leaking." Did it leak previous to the plumber moving it?
The water level is not supposed to be seen in the salt tank. The water rises and lowers on it's own and when not in regeneration, it is below the salt level. You do not need to add water. Filling the tank with water can also cause you to use much more salt.
We will reach out to your area Kinetico supplier, AquaZona. We will share this with their team and ask them to follow up with you and have outstanding questions answered.
KineticoNewbury OH
Update: David, AquaZona has advised that you confirmed their technican resolved all issues and answered lingering questions. They have confirmed your satisfaction.
Please feel free to let us know if you need additional assistance. 800.944.9283 customersupport@kinetico.com
Reviewed July 17, 2026
We're new to the area, and I was told that the water is very difficult to deal with, and that's why the builder recommended Kinetico system. It has been working for three years in my house without a problem.
Reviewed July 16, 2026
Kinetico would be a good match depending on the location of your residence. We did a test on the water and we found out what it had and Kinetico came up with the recommendation of what was needed to treat our water. We also have some charcoal filters, a UV light and a sediment filter and a water softener. The only thing that I regret is Kinetico didn't have the resources to maintain the product after they installed it at this project. Other than that, the installers were nice. We use the system and it seems to be fine.
Reviewed July 15, 2026
We purchased a water softener and reverse osmosis system from Kinetico. We built a new house and we are in an area with hard water. So, it makes sense. Our experience with Kinetico's salesperson was positive. Installation went smoothly. They came out when they said they would and got things taken care of. The young man that came out did a good job, was knowledgeable, and explained things. It's the first time we've had a water softener. The water is softer in the shower and that was different, but the water from the reverse osmosis tastes good. I've since replaced the filters on the reverse osmosis twice in three years. The system has been pretty well maintenance-free other than me replacing the filters on the reverse osmosis. I like that I don't need electricity for the system. We have a lightning damage in our home recently. So, I like that that's not something that I had to worry about. If you're going to get a water softener, get one from Kinetico.
Reviewed July 14, 2026
I got a water softener system because the water in my area is very bad. I also wanted a water softener system for my house due to the work that I do. I work in the industry. Kinetico was the best deal and they had the best reverse osmosis system. They showed us the options and said, "Hey, this is what we've got. This is what we offer." I knew what I wanted from just doing research. Installation went well. The system is self-contained and self-sufficient. There's no power to it. It operates on its own. I add salt whenever the tank starts to get low and change the filter once a year. The system met our household needs completely. I don't have any calcium buildup. I don't have any chlorine taste in my water. I don't have any issues with my plumbing that I used to have. The system is relatively expensive. So, if you're going to make those kind of expenditures, you're going to make sure that you know exactly what you're buying. You got to be an educated consumer.
Reviewed July 13, 2026
We had a water softener before and it was getting old and that was why we changed. I've known about Kinetico for quite some time. I was looking for a softener and met with the gentleman at the time that was running that office and went from there. My system will be two years in September. We had iron and hard water. Since having the system, the iron has gone away because I'm on well and we had to drill a new well.
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