Kinetico

The installation was great. One guy showed up. He was here for an hour and a half. In and out. The guy called and followed up 30 days later, wanted to see if we had any questions. The little spigot that was by the sink that has the extra purified water was a smidge off center with the rubber washer underneath. So we told the rep, and he said, “It shouldn't be like that. I'll get a guy out.” The guy came out the next day, was there for 20 minutes, fixed it, in and out. No bill.

We had to get the three filters changed in the system under the sink. You gotta change them every year. We hit our year, and I drove down to the office. A lady walked me through how to do it. They had a sample there. She showed me how to click them in and out. That saved us 100 bucks from instead of having somebody come out and do it. We have soft water now for the whole house, which has been nice. We got the extra filter for the kitchen, so better water for the showers, and cleaner clothes when we do laundry. Look into Kinetico and see if the system works for whatever house and money you have. They are the best guys we've dealt with.

Kinetico went over the work order from the first gentleman, and they made sure it was all correct. Then they started doing the install. They did their work while I worked here at home without bothering them. At the end of it, they explained the whole system, how to turn it off if we needed to, and checking the salt on it. He also explained how the water system worked inside and what we needed to do to replace the filters for the K5 system.

They said that we wouldn't need to add additional salt once we got it to the right level for about six months. But it got to a point where I had to call for somebody to come out here and check the system because I was adding 3 to 4 bags every three weeks. They came out and said that the system was set on too high a level, so they dropped it a little bit. It hasn't been six months from that, and I've still had to add salt more frequently than I expected.

That aside, all my soaps, shampoos, and everything last longer. My skin is a little bit softer. When you wash dishes, you can tell that the water is not as hard as before. My wife also says that she notices that her hair is way better and much softer. When it comes to the upkeep, I had to do salt every two months and did the maintenance.

Kinetico is expensive because you have to buy Kinetico parts for maintenance. That's disappointing that they make the customer come back and they will make money out of that. That sucks. I get the filters. They charged me $250 to change the filter, which is crazy. But my local dealership of Kinetico is the only one that carries them. There's no way for me to buy it somewhere so I can just do it myself. Also, Kinetico tries to sell me the salt and at an outrageous price. I just do it myself. On the whole, Kinetico is a better system and I still recommend it. I’d just tell people, “Hey, just keep in mind that it's gonna be expensive to maintain and you have to do all the maintenance and all that."

One time, I called Kinetico's office. This was some time ago after we first got our water system. From time to time, we would take a sip of it, but we just didn't know if there was a certain threshold of a certain amount of the numbers. Are you allowed to just serve it as drinking water or not? What is the safe thing to do? We don't have one of the special water purifiers. I know Kinetico sells that system that you could attach underneath your sink. So, ours comes right from the ground through those big black tanks, and it comes right out our faucet that way. Inside of the salt tank, it has a label and it has different numbers and things and that's probably what Kinetico would want to know in order to give us the best advice.

Our well water was very rusty. So, it's just a joy. I walk into the kitchen sink and I don't have to see stains all over the sink or in the toilet. And the thing that was something I had to do before so much was the shower. And we found a product called Lime OUT, which is a chemical, so you'd have to put it all on the tub. And that worked well, but that's quite an expense in itself just to keep doing that, and having to be around the chemicals. Now, I just walk in the bathroom and it's beautiful and shining. The sinks and our dishes are good, too. Now, I don't have brown rings on the bottom of cups.

For all the years that we were living here at this house with just having the rusty water, we never had a washing machine hooked up. So, every week, I go to the laundromat and do our wash. So, not long ago, my husband brought me a machine. So, he's going to be hook that up soon and I can hardly wait to do the laundry because I know it won't get rusty clothes and it will be great. The system seems to be operating so well. It's a life changer.

In Wimberley, the water hardness is like the highest in most areas, and with the system, we notice a difference in our hair, the showers, and the dishwasher. It's a whole change of everything. It's nice that the water that goes through the fridge goes through a filter first. Even though the fridges have filters, those don't do anything for the water. So, the Kinetico is incredible.

Customer service is a big deal to me. Great customer service was what I received, and they've got knowledgeable customer service reps, and that really stands out. The system is incredible because it handles extremely hard water. It works great. It's been about a year and it's still working extremely well. We have to add salt and stuff, but it's amazing for drinking and for the whole house system. The cool thing is the water tastes so much better. The cost of the system, in the beginning, was a lot but in the long term, you end up saving because you're not buying bottled water. Bottled water doesn't even taste that good because it's been sitting in a plastic container in heat and cold. So the Kinetico was definitely worth the investment. It's really nice to have a system that really works. I've had systems that don't. I'd recommend Kinetico to anyone.

I did the system for the full home and there's a big difference in our water, especially with bathing and washing our hands. It feels better on our skin. I'm getting cleaner water than I was getting before. The taste of this water is much better than any other filtering system I've gone through. It's also better for washing the clothes. I was hesitant about going with the overall system instead of just under the sink, but I'm glad I did.