Kinetico

One time, I called Kinetico's office. This was some time ago after we first got our water system. From time to time, we would take a sip of it, but we just didn't know if there was a certain threshold of a certain amount of the numbers. Are you allowed to just serve it as drinking water or not? What is the safe thing to do? We don't have one of the special water purifiers. I know Kinetico sells that system that you could attach underneath your sink. So, ours comes right from the ground through those big black tanks, and it comes right out our faucet that way. Inside of the salt tank, it has a label and it has different numbers and things and that's probably what Kinetico would want to know in order to give us the best advice.

Our well water was very rusty. So, it's just a joy. I walk into the kitchen sink and I don't have to see stains all over the sink or in the toilet. And the thing that was something I had to do before so much was the shower. And we found a product called Lime OUT, which is a chemical, so you'd have to put it all on the tub. And that worked well, but that's quite an expense in itself just to keep doing that, and having to be around the chemicals. Now, I just walk in the bathroom and it's beautiful and shining. The sinks and our dishes are good, too. Now, I don't have brown rings on the bottom of cups.

For all the years that we were living here at this house with just having the rusty water, we never had a washing machine hooked up. So, every week, I go to the laundromat and do our wash. So, not long ago, my husband brought me a machine. So, he's going to be hook that up soon and I can hardly wait to do the laundry because I know it won't get rusty clothes and it will be great. The system seems to be operating so well. It's a life changer.

In Wimberley, the water hardness is like the highest in most areas, and with the system, we notice a difference in our hair, the showers, and the dishwasher. It's a whole change of everything. It's nice that the water that goes through the fridge goes through a filter first. Even though the fridges have filters, those don't do anything for the water. So, the Kinetico is incredible.

Customer service is a big deal to me. Great customer service was what I received, and they've got knowledgeable customer service reps, and that really stands out. The system is incredible because it handles extremely hard water. It works great. It's been about a year and it's still working extremely well. We have to add salt and stuff, but it's amazing for drinking and for the whole house system. The cool thing is the water tastes so much better. The cost of the system, in the beginning, was a lot but in the long term, you end up saving because you're not buying bottled water. Bottled water doesn't even taste that good because it's been sitting in a plastic container in heat and cold. So the Kinetico was definitely worth the investment. It's really nice to have a system that really works. I've had systems that don't. I'd recommend Kinetico to anyone.

I just had the system in the kitchen serviced a couple of months ago. But the one in the garage didn't have to be serviced. It's a brand-new one. The system was quite expensive but that's okay. It doesn't need filters so, I'm set there. But I keep up on servicing everything. If they say a year, I have it done every year. People should get the Kinetico system if they can afford it. It's an investment. When the guy came two years ago, he said the one in the garage was kaput. I told him to put in a new one. I didn't even think about it. It has been here 20 years. It has lasted a long time.

I like that we don't have to think about our system. It's easy to use. It just does its own thing. I like that it runs whenever it needs to run and we've got the dual tank so it can run during the day and we still get processed water out of the other tank. All I have to do is add salt whenever I needed it. I wish my system was even smarter and it had a connection to the app right from my system so that I could see how it's doing. But maybe that's the next version of the system, meaning it's got a WiFi connection that connects to my home, and I could see how everything is doing versus have to manually look. The next advancement in my drinking water house softener system would be to make it "smart" where it could say, "Here's my drinking water filters, their remaining life, my softener status, and when it's running."

It would be cool for the guy that installed it to get alerts from the system versus from me. Because my furnace and air conditioner have that. If there's a problem, it sends the company that installed it a notification about what's going on, and they call me and say, "Hey, this is going on. Can we come out and take a look?" versus me going, "I didn't even know that." Because he installed drinking water, reverse osmosis, and the softener. If Kinetico could go to that next leap and monitor that for me or for itself, that would be cool.

When my grandma moved up here from Southern Minnesota, I always heard her refer to Kinetico. I saw that it was family-owned and super close to our house. We called there and never had a problem. Their people were wonderful and super friendly. We were having issues with our softener and the salt wasn't going down. They came out that day to check it. In here, we installed a low pressure water showerhead and theirguys said, “Everything is looking good. It's just you're not using as much salt because you're not using as much water.”

We rent our water heater and reverse osmosis drinking water. It's nice to be able to turn on the drinking water faucet and not worry about filling the Britta and waiting a few minutes until a full glass of water drips down and is filtered. The reverse osmosis works differently and we liked the idea that it would remove more impurities with four filters instead of one little one. The water is really good. It’s just fresh and clean.