Kinetico

We bought our home in a rural area and so it was extremely yellow coming out, leaving deposits of sand. It was extremely hard water. So we wanted to get rid of the hard water elements for our bathing and regular use. We also wanted the K5 water softener system for our drinking water. The Kinetico representative came out and did the water test from the kitchen sink. Then he showed us what the amount was and told us what the allowable amount should be of contaminants in there and they were extremely high. He told us about the different systems. He didn't try to upsell us anything but he just said, "These are the different systems. This is what I think would work best for you." Then he explained to us about the additional tank.

I researched the most recommended system out there and I found a lot of reviews and specific stuff that only the Kinetico system has, like how you save salt with them. They don't use as much salt. They only use kinetic energy. It seemed like a more quality system than the other ones that I saw. Customer service was okay. The only thing is their model of selling. It started with an outrageous amount and a lot of things had to go by for the rep to drop the price. I was able to buy the system but I would have preferred a straight-up, low, nice, and approachable price. That’s one thing to consider from the beginning without having to have the hassle of negotiating like that.

We were pleased with the Kinetico system. We had a very nice person that installed it for us and was helpful. The initial testing and appointment with the man that came to our home was very informative and helpful too. We are amazed at this wonderful water. We're so thankful and it's going fine. We're able to buy the salt not too far away from us because from where we live to get down to Grabill is easy. We're doing good with it.

I got my Kinetico system from American Water Care and Jill, the woman I worked with, was amazing. She knew the system. She was friendly, knowledgeable of the product and didn't do like this tacky sales pitch. She just trains you on what the water system did, how it worked, and what the benefits were. I felt super confident after talking to her. She told me why Kinetico is the best, and it is the best.

I looked at Kinetico, went to the home show, walked up to a guy and said, "Hey, I've done my research, I want you to install a system. This is gonna be the easiest sale ever. Ours is 20 years old. It's gotta go. Drinking water system softener." He said, "I will call you," he showed up and it has been good. The water quality is good. I've just been noticing our shower heads are getting scaly. Against my better judgment, he said, "I don't think we need to do a water test because I just did one down the road about five miles." But there's something going on and it needs a tweak to run it a little more often per gallon. And our water was different. I was about to get on the app and shoot him a message to see if he could come out and test my water because we never tested it just to see if I'm a little harder than what was preset on the unit and get that dialed in.

The reps were friendly, knowledgeable and took the time to answer all my questions. Ever since we've had Kinetico, we've had clean, soft water, and it resolved our issue with the high arsenic in our water. It's been great. My pipes even froze up during the winter, and Kinetico was quick to help me out and get it resolved. I can see it might be a little pricey once my warranty expires, but I'll cross that bridge when the time comes.

We've probably had the Kinetico system close to a year now and it's been working great. We use it for our drinking water and for making ice in the freezer. We have a water spout on the freezer door that we also use, which is the outer water. We wanted reverse osmosis water to get all the rest of the dissolved solids out of the water.

Kinetico's rep was knowledgeable and the installers did a good job. Since we started using the system, the quality of the water has been good, so far. But we had the reverse osmosis system put in as well, and after setting it up, they could have they had given a little bit of an overview of how some of the stuff works. There was an issue and I had to make a service call. It turned out that there's a safety mechanism built into it where it'll turn off if this piece of cotton gets wet. It was kind of a weird thing, but if they just told me about that, I would have figured it out and wouldn't have had to make a call. So, some training on some of the mechanisms of the reverse osmosis from the technicians after they installed it would be nice. Other than that, Kinetico is a little bit more expensive than other systems I've had before in my previous houses, but the convenience of being able to put it anywhere without having to worry about running electricity tips the scale.

I had gone with Kinetico on my second house and I liked them. Kinetico was at a home show and that's where I talked to them. I had them again in this new house. Everything was fine. The installation went well. They missed the water loop and I didn't realize it until my next door neighbor told me there was one. It wasn't their fault nor was it mine. They did a different way to route the system installation. The water works. If they did it, they did it and it's done. It's just that we didn't realize that behind the stationary tub was the water loop. No one tells you these things when you buy a house. On the whole, I would definitely recommend Kinetico. They're still friendly to me when I see them at the home show, so they must like me too.

I live in a condominium building, so where I needed to put my water softener, I didn't really have an electrical connection. Kinetico was perfect because this runs on water power. I had both a Kinetico water softener and also a drinking water filter put in. The installation was easy and really good. The guys were really professional and made a really nice-looking installation. The system's maintenance-free. I don't have to do anything to the one that's under the drinking water. Each month the local Kinetico dealer has a 20% off sale on salt. I just buy a bag of salt, and drop it in. They'll even deliver it for you if you want them to. One of the benefits of Kinetico is that when you're not using water, it doesn't use any salt. It's an amazing softener. Since having the system, there's a different feel to the water.