NutriChef USA

Purchased griddle for son for Christmas. Arrived damaged. Contacted Nutrichef and returned as directed. It is April 13 and I have yet to receive the product or a refund (which I gave as option). I continuously contact them and am told they have to check with the back office which takes days for any response but they have confirmed they received return and "are working on it". Absolutely horrible customer service!! Do yourself a favor and don't give them your money!

I love my little compact oven. It cooks well and is super easy to use. Just wish the top plates were actually burners. The hot plates on top don't heat up and much as I was hoping. I was looking for a full oven/stove experience.

I attended a bridal fair in Huntsville, AL in September 2015 almost a year before my wedding. I was called that same night and was told that I won a bunch of different things, one of which was a free trip. My fiancé (at the time) and I attended the cooking class and was sold on the awesome products. We were given our package of gifts we won, told how to retrieve everything and we even signed up to buy some products.

This has been the worst, most painful experience. These guys are shady, unethical salesmen who don't care about the customer or the product they sell. I have contacted the Customer Service dozens of times with no answer. In fact it forwards you to Order Processing. I DO NOT NOR WOULD I EVER PURCHASE ANYTHING FROM THIS COMPANY AGAIN. The pots and pans I received are different from the ones we were sold on. I should have been aware that this was a horrible company when I showed up to their BIG event and there were only two people in the audience. I leave this review as a warning to anyone who is remotely considering attending one of their demonstrations. They will blind you with free trips and false promises. I will continue to leave reviews on every website I can until the company calls me and provides me with a satisfactory resolution. I am very displeased with NutriChef.

NutriChef doesn't even deserve a rating of one. I bought my pans in Feb of 2016 and didn't get them until the end of March. When I got the pans, 4 of the 7 came out of the box with brown spots on the inside and bottoms. It took me two weeks to finally get someone to call me back to discuss the issue. I left over 6 messages because no one ever answered the numbers they provided in the paperwork. It was such a hassle to get them to replace the pans, even though that was one of the big selling points "no questions asked, we will send you a new pan!" Ya, they didn't tell you that you would have to pay the $40 shipping every time and that it would take over 2 weeks for them to send you the return label with the address and then it took over a month to get the new pans in.

My fiancée and I ordered a couple of bowls when we went to a NutriChef cooking show a few months ago. We closed on our house this week, so we’re in the process of moving, and we haven’t got to use them yet. We will recommend them.

I attended the NutriChef cooking show and liked it, especially the cleanup of the pans, and I get that their cookware is not as hazardous to health as other brands. So I got a whole kit from NutriChef. I've had their cookware for about a month now. I like the grill well and use the griddle a lot. But I don't know how to get the cookware cleaned because it gets this orange residue on it from the stuff that's cooked. The cookware is not getting cleaned as I would have wanted. It's hard to get all the residue off of the cookware when I cook, so I'm not happy with that part of it. It's a lot of money to pay for something if it's going to start looking bad very quickly.

At the Irving Bridal Show, Nutrichef people talked about the different uses and methods for cooking, and the warranty on the product. We bought one of the starter kits which comes with different pots and a few skillets. Our next investment is to get some of the non-stick pans just because certain things that we like to cook do unfortunately stick a little bit more than what we'd like. But for the most part, I like the fact of how clean they come. We just sit and scrub them since they're stainless steel and polish and they look brand new.

We attended one of NutriChef's cooking shows and it was awesome. We ended up getting the starter set of pans. We also got the breakfast package with the flat pans and big pans as well as their fancy German knife. My personal favorite is the fact that it's designed well enough that I can set something up to cook and walk away. Everything has been great so far. They've got superior qualities to anything that can be bought off the shelf. I've already started recommending them. It's worth the price and we definitely got what we paid for.

We really appreciated the guy who presented everything to us. He’s been very knowledgeable and a really good salesperson. We were pretty impressed with NutriChef's cooking show and our favorite part was being able to cook the vegetables so simply and still retain their nutrition. That would be a big deal for us ‘cause we’ve been trying to eat healthier and that’s a great way for us to do that. We have owned our cookware since February, and we also got the Hammer Stahl 21-piece knife set and the breakfast set. We like them and use them pretty much daily.