NutriChef USA Reviews

Do not purchase a vacuum chamber sealer from Nutrichef. They do not support any replacement parts. I have a PKVS70STS vacuum chamber. I looked up and reviewed the user's manual online on the new chef website and it shows on the parts diagram a seal bar assembly. There is no part number listed for the seal bar. I spent over 3 hours on the phone and finally got ahold of the customer service representative. She took my model number. I told her what it was that I needed and the answer is the seal bar is an internal part of the vacuum chamber and it does not have a part number so you cannot order a replacement seal bar. She said to take it to a local technician and have them fix it which means they can't get the part either. So I would never spend 400 to $700 to buy one of their vacuum chambers simply because once you're out of warranty you cannot get any replacement parts. Avoid these like the plague.

I needed to return a 14 inch unopened skillet. The company website has a form which I filled in. However, it was impossible to upload the .pdf documents. It was evident the company doesn't want to hear about anything. The phone number is a dead end. The stuff is Chinese junk.

I ordered a rotisserie oven from this Nutrichef kitchen site and I believe that they're fraudulent. It had me press the button 3 times making it look like it is giving me a discount and it winds up that I ordered 3 ovens instead and I can’t reach anyone. There’s no number that’s real. There is no email. It comes back as undelivered and the chat no one is there on it so I don't know what to do. I was scammed for $300 yesterday. Please everyone beware of this site. It's no good

I placed an order on December 16th for a sauce pot, it’s January 3rd and my order is still sitting in their warehouse. Their customer service is subpar and they all say the same thing, I must continue waiting and that they are unable to cancel my order. They also refuse to issue a refund. I now have to report this charge to my credit card company as fraudulent, I will never order from this company again!

This is the absolute worse company to deal with. I purchased a counter top air fryer, the product came in weighing 15 lbs. I tried to return it but after dozens of emails, I was told I could return it at my shipping expense. lol. This company is a joke. DO NOT WASTE YOUR TIME ON THEIR GARBAGE PRODUCT. And THE WORSE CUSTOMER SERVICE. I’ll take it up with my credit card company.

Purchased a NutriChef Vacuum Sealer on Amazon. Only lasted a short while, Amazon replaced it. The second one lasted right up to the expiration date of return. Amazon couldn't do anything about it. So I went to Nutrichef. They would not even answer me! Do not patronize this company!

Their products are poorly constructed and break very easily. They are not meant to last. I had mine for just over a year with minimal uses and the heat broke already so it is now useless and going in the landfill. If you want to throw away your money, get one of their products. If you don’t, I wouldn’t recommend.

I purchased their bluetooth BBQ Grill thermometer (SKU PWIRBBQ90) less than 3 months ago and it quit working - does not power on. I replaced the batteries before contacting support. I get a response from their customer service to provide additional information which I did. After which, they have gone completely silent. I wish someone would at least respond with something that said I can't be helped or they're working on it etc. I would not purchase anything from Nutrichef ever again!

Purchased griddle for son for Christmas. Arrived damaged. Contacted Nutrichef and returned as directed. It is April 13 and I have yet to receive the product or a refund (which I gave as option). I continuously contact them and am told they have to check with the back office which takes days for any response but they have confirmed they received return and "are working on it". Absolutely horrible customer service!! Do yourself a favor and don't give them your money!

I love my little compact oven. It cooks well and is super easy to use. Just wish the top plates were actually burners. The hot plates on top don't heat up and much as I was hoping. I was looking for a full oven/stove experience.