About NutriChef USA
NutriChef offers some of the finest cookware and cutlery products in the world and are a favorite of engaged couples planning their wedding registries, professional chefs serving up gourmet meals, and everyone in between. NutriChef believes the most valuable way to serve customers is by enhancing their lifestyle and making it easier for them to come back to the dinner table, to prepare healthy and tasty meals, to gather families for special occasions, or just spend time with one another.
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Purchased griddle for son for Christmas. Arrived damaged. Contacted Nutrichef and returned as directed. It is April 13 and I have yet to receive the product or a refund (which I gave as option). I continuously contact them and am told they have to check with the back office which takes days for any response but they have confirmed they received return and "are working on it". Absolutely horrible customer service!! Do yourself a favor and don't give them your money!
I love my little compact oven. It cooks well and is super easy to use. Just wish the top plates were actually burners. The hot plates on top don't heat up and much as I was hoping. I was looking for a full oven/stove experience.
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I attended a bridal fair in Huntsville, AL in September 2015 almost a year before my wedding. I was called that same night and was told that I won a bunch of different things, one of which was a free trip. My fiancé (at the time) and I attended the cooking class and was sold on the awesome products. We were given our package of gifts we won, told how to retrieve everything and we even signed up to buy some products.
The next day, our account bank was hacked (not by this company) and closed for fraudulent activity. So, I called this company to change and give them our new account information... I STILL haven't talked to anyone. No one ever answered the phone, no one ever called back and no one ever sent any products. We were trying to pay but no one would ever call us back.
Now, on to this "trip" we won. We were told that we had to pay for the taxes for the trip... understandable! We sent two separate money orders. One was for $50 and the other was for $100. After we sent the $100 one, we got an email saying that we had to go online and fill out the form for our desired destinations (top two choices) and desired dates. We did that. Keep in mind, ALL of this was done BEFORE our wedding, as we were trying to use this trip as our honeymoon. We still have not heard anything back from this company. Our one year anniversary is coming up in 8 days!! I am very upset because I have been trying to contact this company for two years now!
This has been the worst, most painful experience. These guys are shady, unethical salesmen who don't care about the customer or the product they sell. I have contacted the Customer Service dozens of times with no answer. In fact it forwards you to Order Processing. I DO NOT NOR WOULD I EVER PURCHASE ANYTHING FROM THIS COMPANY AGAIN. The pots and pans I received are different from the ones we were sold on. I should have been aware that this was a horrible company when I showed up to their BIG event and there were only two people in the audience. I leave this review as a warning to anyone who is remotely considering attending one of their demonstrations. They will blind you with free trips and false promises. I will continue to leave reviews on every website I can until the company calls me and provides me with a satisfactory resolution. I am very displeased with NutriChef.
NutriChef doesn't even deserve a rating of one. I bought my pans in Feb of 2016 and didn't get them until the end of March. When I got the pans, 4 of the 7 came out of the box with brown spots on the inside and bottoms. It took me two weeks to finally get someone to call me back to discuss the issue. I left over 6 messages because no one ever answered the numbers they provided in the paperwork. It was such a hassle to get them to replace the pans, even though that was one of the big selling points "no questions asked, we will send you a new pan!" Ya, they didn't tell you that you would have to pay the $40 shipping every time and that it would take over 2 weeks for them to send you the return label with the address and then it took over a month to get the new pans in.
In the meantime, I was trying to cook with the pans that I still had at home and they are awful! I have done all the steps in the paperwork to "find true medium". I've watched the videos. I've even had friends come over and do the true medium test and these pans are awful. If they don't take over 30 minutes to warm up, then they burn everything that you cook in them! No matter how much oil and/or water you use, even though that was another big selling point, "you can use little to no oil or water". Worse than the pans tough, is the customer service from NutriChef, New Era, and Equitable Financing. You can never get a hold of anyone at NutriChef, always get an answering machine, and they will call back 2 weeks later.
New Era is pretty reasonable to talk to, but can't tell the same story twice. They told me that they would take the pans back and let NutriChef know when they had them, but told Stephanie from NutriChef the opposite, And she did the same thing with telling me it was New Era that had to authorize the return, but told Darryl from New Era that she isn't taking the pans back. But the worst was, Equitable Finance.
When I called to speak with them about ending the contract, this is who Stephanie from Nutrichef told me I needed to talk to, I reached the employee Jody **. He was rude, sarcastic, and told me "You got what you paid for now. Deal with it honey." It was so inconsiderate of the situation and I informed him that I would be going to my Navy legal to get them involved and his comment was "oooh honey, is that supposed to intimidate me, hahaha whatever military is a joke!" That was when I told him to have a good day and hung up. This whole process has been a pain in the neck and I advice everyone to stay away from these 3 companies! You will be paying a lot of money for something you can't even use!
My fiancée and I ordered a couple of bowls when we went to a NutriChef cooking show a few months ago. We closed on our house this week, so we’re in the process of moving, and we haven’t got to use them yet. We will recommend them.
I attended the NutriChef cooking show and liked it, especially the cleanup of the pans, and I get that their cookware is not as hazardous to health as other brands. So I got a whole kit from NutriChef. I've had their cookware for about a month now. I like the grill well and use the griddle a lot. But I don't know how to get the cookware cleaned because it gets this orange residue on it from the stuff that's cooked. The cookware is not getting cleaned as I would have wanted. It's hard to get all the residue off of the cookware when I cook, so I'm not happy with that part of it. It's a lot of money to pay for something if it's going to start looking bad very quickly.
At the Irving Bridal Show, Nutrichef people talked about the different uses and methods for cooking, and the warranty on the product. We bought one of the starter kits which comes with different pots and a few skillets. Our next investment is to get some of the non-stick pans just because certain things that we like to cook do unfortunately stick a little bit more than what we'd like. But for the most part, I like the fact of how clean they come. We just sit and scrub them since they're stainless steel and polish and they look brand new.
We attended one of NutriChef's cooking shows and it was awesome. We ended up getting the starter set of pans. We also got the breakfast package with the flat pans and big pans as well as their fancy German knife. My personal favorite is the fact that it's designed well enough that I can set something up to cook and walk away. Everything has been great so far. They've got superior qualities to anything that can be bought off the shelf. I've already started recommending them. It's worth the price and we definitely got what we paid for.
We really appreciated the guy who presented everything to us. He’s been very knowledgeable and a really good salesperson. We were pretty impressed with NutriChef's cooking show and our favorite part was being able to cook the vegetables so simply and still retain their nutrition. That would be a big deal for us ‘cause we’ve been trying to eat healthier and that’s a great way for us to do that. We have owned our cookware since February, and we also got the Hammer Stahl 21-piece knife set and the breakfast set. We like them and use them pretty much daily.
NutriChef USA author review by ConsumerAffairs Research Team
Founded in 1874, NutriChef cookware combines stainless steel in a 7-ply construction with titanium and aluminum to deliver superior heat reactivity and durability. Products by NutriChef USA is sold mostly through in-store and bridal show demonstrations by professional chefs so customers learn the ideal way to use the cookware.
Moisture seal: The company's stainless steel lids fit snugly to keep moisture in.
Tri-vent whistle: With NutriChef USA's lids, the steam is allowed to vent through the lid.
Non-reactive surface: The company has a non-reactive surface on their cookware so that metals and chemicals won't leach into food, while the 7-ply surface conducts heat well.
Minimum-moisture method: The non-stick finish on their cookware means that there is minimum moisture needed for food preparation.
NutriChef USA Company Information
- Company Name:
- NutriChef USA
- 4020 South 57th Avenue, Suite 204
- Lake Worth
- Postal Code:
- United States
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