Tristar Products Reviews

We received an #Emeril Lagasse Power AirFryer 360 as a gift, opened it and it's missing the rotisserie stand. Called to request one, wouldn't send one without the receipt. Suggested we buy one instead.

I purchased an Emeril Lagasse Power Airfryer 360Plus March 2023. It has worked well except that the PLUG MELTED to the back of the airfryer. We will have to throw it away to avoid electrocution which is likely with continued use. The company can not be contacted. The Owner’s Manual website (TristarCares.com) is no longer active. A Google search for Tristar Products led another defunct website, and eventually to an official website; however, the listed contact email address is no longer valid. I hoped that a company selling products with Emeril Lagasse’s name would have more integrity and better customer service. This is a serious flaw in design and a serious breach of customer service.

Tristar had a Xmas deal on the Food sealer, which was buy one get one Free. Ordered Dec 11 2022 as Xmas gifts, and did not receive any products, after numerous calls they finally shipped only one of the items. Back to the phone, this time we were told one was black and it was on a back order, but would send a gray one right out. 2 weeks later no product, so called again and was told they canceled the item due to backorder, so I asked how they could cancel the free one and was told I did not understand I got my product and was not charged for the free one so they owe me nothing. Customer service was RUDE and tried to double talk about the problem and ANTHONY hung up on me. BUYER BEWARE.

Really loved my Power XL purchased for my other house. This 2nd product I purchased worked well and did a fantastic job. And then it quit...Never to start again. So disappointed. I really loved it when it worked.

The PowerXL Air Fryer works good and we like everything about it. It's just sometimes it smokes a little when we're cooking with it and the grease is hitting the bottom. Also, now they're on sale at Walmart, the exact same thing for $69, and we paid almost 200 for it. That's the only thing we don't like.

The Power AirFryer has been limited. Maybe I'm not using it at a high enough power but I tried to do a grilled cheese the other day and it didn't get brown. Other than that, I've done hard-cooked eggs and they turned out well. I also did salmon and asparagus and it was pretty good. The cleanup isn't too bad. I have air fryer parchment that I can lay down. The thing of it is, half the time it's easy to turn the oven on and throw stuff in the big oven. I'm not really thrilled.

The first PowerXL AirFryer Grill I received was defective. The timer would not work on it so I had to send it back. I got a new one last week and I've used it twice. It looks very sturdy and I like it because I can do anything in it. I can grill, air fry, plus bake. It has a rotisserie, which is very nice because I love to do rotisserie chickens. It takes place of three-fourths of the other appliances I've been using. Also, it has worked perfectly for anything that I've wanted. The cheese toast was the most perfect cheese toast in the world. I also brought home some pizza and I used it for reheating. It says up to 10 minutes but it didn't take three minutes to get the pizza perfectly heated and crispy. It was wonderful and it's a very simple, easy cleanup. It doesn't cause popping grease spots or anything like that in it.

I use my Power AirFryer grill now and then, but it wants to burn everything. I try to go by the recipe, but I have to time it about in half in order to flip it. Also, I was scared because you gotta be careful because it's hot, too, when you flip it. You'd have to clean it after every time you use it. There's no way of letting it sit. It's even worse than a microwave. I wouldn't recommend it to anybody.

The Power AirFryer is a pretty nice little thing. They initially sent me the wrong one and I had to send it back. That wasn't very good and I waited longer to get the second one. Also, I've had to adjust. Sometimes I would follow their recipe for the turkey and it would be too done. But everything else has turned out just fine. I like the AirFryer so far.

I purchased an Emeril Power mainly for health reasons. A lot of my family and friends were speaking in regards to the air frying and being getting up there in age, I wanted to make better quality foods. So far, it's been killing it because I haven't turned my oven on since I bought it. Cooking has been a breeze. We mainly do chicken, fish, french fries, and things of that nature and so far, we haven't had a meal that was bad. The cleanup is easy. It's enough for the family, too.