The Customer Care Team
Original review: Sept. 1, 2016
We heard about Kitchen Charm at the bridal expo at the Pontiac Convention Center in Janesville back in March when they were advertising for their products. We ended up talking to very nice people there, and then we got a call for a dinner for two, and it blew our mind on how easy this guy was cooking on this stuff. And I was like, "Oh, my gosh." I've had a cookware product since college - my food sticks to it, and it's a pain in the butt to clean.
At the time, I was the only one working and Kitchen Charm products were nice because the payments are very reasonable. And I said, "I think we should definitely upgrade on our kitchenware." So we ended up ordering them, and I have had nothing but awesome food. So many of our family members that have been coming over for dinners or lunches would say, "How are you cooking all this stuff?" And it was funny because at the dinner for two, the guy showed us how we can stack the stuff and everything's still cooked. And so, I did that, too and my mom was so jealous. She said, "I want to get some of these." I was like, "No. they're mine." The food is delicious, and everything cooks so fast. It’s all so different tasting from the old pots and pans that we had to the stuff that were using now.
Plus, I love the big saucepan that we have. I literally can put five chicken breasts in there instead of using my oven and be able to get the better flavor from the pan. Furthermore, the bamboo cutting board is my favorite as well because it's so easy for the cleanup. I can't even tell if I cut onions or the chicken on the cutting board because there's no smell. The knives are very, very awesome to cut with. It's been amazing to finally be able to cook again in the kitchen.
My young daughter helps me cook, and now I'm not so scared about when she's helping me stir stuff on the pans, with her scratching the bottom. She's having a blast too in the kitchen being only 20 months old. It's been a whole eye-opening experience. It was the best time to get new stuff and I've enjoyed it ever since. We ended up telling my fiance's grandparents about Kitchen Charm and they have one of our catalogs. I don't know if they've ordered anything out of the catalog but they were definitely looking at the knife set because they cook a lot too and have used a few of our stuff.
The Customer Care Team
Original review: Aug. 14, 2016
We were really impressed with Kitchen Charm's products. We really love how well it cooks food and how the food has lots of flavor. I can’t get my fiancé to eat vegetables unless I cook it in them. Everything’s been really pleasant including their customer service.
Kitchen Charm seemed it worked a lot better so we bought a big kit and we've got quite a bit of stuff from them. Their quality is really nice and we like our experience with Kitchen Charm. It's been absolutely amazing.
We got our Kitchen Charm cookware in July and we like that it cooks really well and it’s easy to clean. When we purchased it, we also got a little two-piece knife set and a spoon set with it, and they work awesome. Kitchen Charm has great quality.
I needed some new pots and pans and Kitchen Charm seemed like a nice thing to have. Their presentation made it appear like they have a better product over other cookware retailers. I like that the cookware is easy to clean and it also cooks food easier.
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We saw Kitchen Charm at the bridal expo and we felt like they were a good quality and could make cooking food easier. We've been using it for two and a half months now and we like how they're easy to clean. And we also feel like it heats evenly. We also have the accessories, like the spoons and serving utensils. We also purchased a couple of bigger skillets that are the non-stick. However, I don't like them to the fact that I can't use them on both, because I'm not supposed to use the stainless steel on non-stick. But otherwise, they've been doing good.
I received a text message from Kitchen Charm saying that they had gotten my phone number through a bridal show. They wanted us to come out and see a demonstration and we would win a trip. So my fiance and I went and we were impressed with the way the Kitchen Charm pans worked. I never liked to cook with the stainless steel. I always cooked with non-stick because I know it's not going to stick and it's going to be easy to clean. But the Kitchen Charm pans that we have now are easy to clean too. And if I do it right and follow the directions, it's easy to use. These are pans that we're going to be able to use for the rest of our lives and don't have to buy them every few years. I also like the cookware mostly for its healthy factor. We have the steamer and I like using it especially for cooking vegetables. The products I bought have excellent quality and have the lifetime warranty. If something crazy happens, Kitchen Charm will replace it for us.
I went to a demonstration and the guy did a cool job in the way that he explained all the Kitchen Charm pots. It seemed like an awesome deal and I needed some new pots so it was a perfect timing. I bought pots and pans and I like that the food doesn't stick to it, that they're easy to clean and the lids stick onto the pot when I take the lid off. So I’m not losing the lid when I put it away in the drawer. They're nice and heavy pots with very good quality. Overall, I have a good experience.
We've had Kitchen Charm cookware for about five months now. We were looking for quality cookware and the price was good for what we got. We liked the 50-year warranty and the ability to keep the cookware throughout the rest of our lives. It's a long-term expense instead of a short-term expense, and that was the reason we went with them. The items that we got were fantastic. I've had no problems with them. They're easy to take apart and put back together. Not having to use cooking oil is fantastic and allowing the meat to cook itself is wonderful. We are trying to save up money for our wedding, so money's a little tight right now. But we hope to buy some more products from Kitchen Charm when we get some money from the wedding.
Kitchen Charm seemed really good in regards to the cooking and the greases. I purchased the culinary set, the knife set, and the cooking utensils in July. I feel it's good quality and my favorite thing about it is the speediness in cooking the food. The only thing that bugs me though is that I have to wash the cooking ware right away or else it's a pain to get the dirt off. If we're gonna go eat and then come back and do the dishes, it doesn’t do very well.
In review of Ms. Jones’ account, we see that she signed a sales order on May 21, 2016 and on that sales order it states that for the first 6 months the minimum payment would be for $45 due to the order being set up as a Military/Bridal Program. After the six months, the payment would increase to $89. On the sales order, there is no indication that the for the first six months no finance charge would be applied, if Ms. Jones has something in writing stating this, she will need to send us a copy for review. Since Ms. Jones is no longer within the cancellation timeframe, the account is no longer eligible for cancellation and she will remain responsible for the account and its balance.Arthur Diaz
Customer Care Department
Original review: Oct. 1, 2016
I was looking for a cookware online and I put in for an email to get to Kitchen Charm. Then we got our pots, pans, utensils, spatula, and cheese grater which we haven't used. We still got it boxed ‘cause we aren't married yet. I've had it for five months now. They said it would be interest-free for the first six months. However, the interest rate went up to 24% in three months and it's ridiculous. I'm at a point now that I want to send everything back and it won't affect my credit. My payments are usually on time or early. I've called their representatives and left messages. My fiancé did it as well. They were supposed to call us back and we haven't heard anything from them.
We thought it’s gonna be really good pots and pans. They told us the interest rate wouldn't be bad, and that they said we could have it paid off in less than a year. Right now I’m paying $45 for the first six months and after that, it’s supposed to go up to $78. When I got my last bill, it showed that in the $45, only $3 went to my pots and pans and everything else was interest.
We liked the products of Kitchen Charm that we saw at a bridal show. The cookware cleans easily and their quality is super. We want to get items from Kitchen Charm in the future.
We liked what Kitchen Charm was selling. The pot cover hangs on the handle and has the whistle, like a pressure cooker. It lets us know where the food is at. However, it's extremely pricey. $300 for a pot is too much, but it wasn't my call. Overall it's a nice pot made of stainless steel. It's heavy bottom and easy to clean. The skillet we got is also great, though it's really heavy.
The cookware we had before was not the best. Then we saw Kitchen Charm at a wedding show and my fiancé wanted their products. They did a convincing presentation. We had heard good things about the stainless steel cookware which they showed in the demonstration. The items have decent quality and are easy-cleaning.
Kitchen Charm was holding a promotional thing at seminars and we went there to check out the free gifts. Then we saw the pots, how fast it cooked and how well it worked. They're great and I'm glad we purchased them. My wife and I both work a lot and these pots cook amazingly fast which is what I like most about them. They kind of put the oven out of business. Now I can cook simple food like spaghetti and macaroni within a matter of minutes, instead of having to wait forever. I also like that the pots are easy to clean. I bought them in April and I also got the little strainer and the knife. They're all very high quality. I'll buy some more stuff eventually. I admit at first, I was rather skeptical of paying so much for kitchenware. But it seemed that day by day, it's proving its worth. A lot of people are saying that I'm paying a lot of money for a handful of pots but I don't blame them. They probably want to save money. On the flip side, I like to save time.
My wife heard about Kitchen Charm at a bridal show. We were already looking for a new set and then the demonstration seemed really nice. I liked some of the features they had. I also looked at some comparable prices and for the quality and looked at other pans already. But with Kitchen Charm, it seemed like a reasonable price and the quality of the pans was good - I really like it. We've owned our cookware for four to six months now. So far, they've held up well and they've been good. The best part that I've had with it, so far, is making omelets in that one skillet because it's so easy to cook in them. They really cook so even so I don't have to worry and they don't burn stuff. I will probably buy again from them in the future.
We went up at a Kitchen Charm demonstration and at the time, it sounded like a good idea and it was a good deal. But we cancelled our order about a week later as we realized we couldn't afford it. The gentleman we spoke with about our cancellation understood us. He wanted us to reconsider and continue with our purchase and offered a number of different discounts and deals but at the end of the day, we didn't have the money for it.
I needed some good pots and pans, so I bought some cookware from Kitchen Charm, and I feel like I made a good investment. I can do so many things with it, like bake a cake on top of a stove.
My fiancé and I like Kitchen Charm's products so I decided to get them. I like that I can pay it off little by little as it's a good way to start building up good credit. Kitchen Charm is the same as Royal Prestige which I've had before, and only the material is a little different.
The Kitchen Charm presentation and presenter were really good. They threw in a couple of extra little deals for us because apparently they had some issue with the original presenter so they weren't able to make our original show. Their pots and pans seemed to be made out of really good material. We like that they're really great conductors and they cook without having to have a whole lot of the extra grease. There's also a whistle which my fiancee likes. It lets her know that the food is ready without having to stand over top of it and monitor. They seem to be holding up really well and so far, I haven't let anything burn yet.
We weren't looking for any cookware. Then my fiancée went to a bridal shower and she was introduced to the information about Kitchen Charm. There's a lifetime warranty on the cookware for any issue that was pertaining to its wear and tear and there were so many perks along with it that we couldn't really pass up. The cookware's durable and I like it. Then I don't have too much sticking on it like a lot of other cookware. I also don't need to use a whole bunch of grease, and that's always a plus. I'm most definitely two thumbs up on the quality as well. Hopefully, we'll have everything Kitchen Charm produces. I will recommend them.
We went to a David Bridal thing that was advertising Kitchen Charm as part in their show. I was interested in getting in to see how it worked. My fiancee liked it so much that I couldn't say no. Also, they gave me a nice little deal on the table too, so we jumped right in, and got the pots, pans, plates, glasses, bowls and cups. The way they have done the cookware was neat, and the cookware made cooking quick and simple. Everything is good when my fiancee cooks with them. The only thing we're trying to figure out is how to set it so the cookware whistles when the food is done.
In a hotel, Kitchen Charm showed us how their product works and demonstrated everything for us. My girlfriend liked the fact that the cookware steam cooks a lot of things. She fell in love with the cookware and I'll pay for it, but it was pricey for me. Nevertheless, I like how quick it takes to cook vegetables and steam broccoli. Plus, it's good quality, and I like the lifetime warranty.
We needed new pots and pans and we figured that we'd buy good ones now instead of always getting the cheaper ones at Walmart and having to replace them all the time. We got Kitchen Charm and they're really easy to clean plus they're really of good quality. They are holding up and we haven’t had any problems with them. We also got the knife set and it's working really well, too. Our Kitchen Charm products are everything they said it would be. I'd recommend them.
We went to one of those wedding shows and a sales rep sold us on the Kitchen Charm cookware. Previously, we had looked at other cookware and everything like that and the prices on anything of that quality were ridiculous. We had looked at everything else and nothing came with the warranty that Kitchen Charm has. Its transferable warranty was a huge seller for us. I've really enjoyed it since then. We've been using it for four months now and it's very nice to cook with. I love the tops. We leave it cooking and go to the other room and it'll whistle whenever it's reached the proper temperature. Also, I haven't had any trouble with cleaning them. They clean very easily even if something does stick to them. It is a nice quality and I'm very happy with it.
We got our Kitchen Charm cookware at a presentation we went to because we liked everything we saw there. The quality is good and we're excited to use the pots and pans. We haven’t used any of them because we kept it until we move out of my mom’s place but my only complaint is that they sent us the wrong plate. We tried to get in contact with somebody but we never was able to.
My fiancee and I have bought an apartment and all new pots and pans, and those from Kitchen Charm were super nice. We've had the kitchen set for a few months now and I liked it. I honestly didn't use it but it was the best out there. In fact, my mother had just got in a new house so I had gifted it to her.
My fiance and I were interested in getting pots and pans and Kitchen Charm's presentation and the range of products they have made us decide to purchase from them. Plus I was getting free merchandise.
I was trying something new and got Kitchen Charm because they're the best. Their quality is all good. I would recommend them.
We were impressed with the way the guy presented himself and demonstrated Kitchen Charm in a seminar we attended. He was very good at his job. He tried to keep us entertained. It was not like one of those seminars where you sit there with the pillow and toothpicks on your eyes. We also bought Kitchen Charm's products because we wanted to have a real good set of pots and pans because my fiancé actually just moved in with me. I've got dishes and she's got her own, but probably 99.9% of them is not high end quality. My fiancé will probably like the skillet and use that more and there's a couple of larger dishes there that I'll probably use more because I do lot of chop sueys. I'd definitely recommend them. However, I was surprised when I opened the box up because they didn't ship the catalogue along with it. So my suggestion from me to them is to put a catalogue in because we might want to order other stuff in the future.
Kitchen Charm Company Profile