National Floors Direct Reviews

National Floor Direct gave us a comprehensive presentation with a variety of bathroom floor options. Installation was a breeze; 2 professionals spent 3.5 hours to complete the installation. The pricing was very competitive, and the job was well done.

Great work! We had carpet installed in 3 rooms and a closet. The staff was patient while I chose the carpet that fit our budget. Scheduling and financing was super easy. I received a gift card for my time in posting this honest review. I would choose them again for my flooring needs.

This was possibly the most pleasant experience I’ve had with salespeople and technicians. Our salesman was the best. He was very informative about every little thing and not pushy at all which basically made us go with this deal. We had Empire come and it was horrible in comparison. The installers were also amazing. They were prompt, professional, neat and clean. He made sure I looked it over for any issues before they left. I would highly, highly recommend your company to anyone

Great company to deal with. Second time using them. Once in CT and now living in Florida. From the sales to the install. Was easy and quick. Was new flooring for a small laundry room. Installers were fast and would never know they were there. Would use again!

In the middle of an install and NFD wants another $2800.00 for floor leveling the salesman said was included. I can't contact the salesman and NFD is holding up the install until we pay. No matter they have their money upfront. Do not use this company ever. We are seniors and since I can't deal with the salesperson I will be taking this to the Texas Attorney Generals office of Ken Paxton. I repeat do not use this company especially if you are a senior. Elder abuse alert.

I recently called National Floors Direct to get a quote on carpet for my home and I spoke with the customer service line who were really great at answering my questions concerning carpet installation. The representative that helped me with information regarding the carpet was very professional and courteous throughout the entire process. I received a gift card from National Floors Direct to give my honest review of the service that I received with the carpet installation in my rooms in my home and I was very happy on how my floors turned out. I would highly recommend family and friends to choose National Floors Direct to install carpet for their floors. I’m happy that I decided to choose a professional carpet company who did amazing work and I’m so pleased with the outcome with all my rooms in my house that look absolutely beautiful. Thank you National Floors Direct!!!

When deciding on replacing my dated carpet with laminate flooring, I decided to go with NFD. They were straightforward, explained the process through start to finish, and when the crew came in for installation, they were professional, clean, and very thorough. I'm very happy with my new flooring.

We had a great experience with National Floors Direct. They came out the next day to take measurements and show us samples. We were able to find a style we like and got a price that was lower than local carpet shops. They were able to schedule an install date that week, which was very convenient. The install looked good. We're happy with it.

I had an excellent experience with National Floors from start to finish. The team was professional, knowledgeable, and helped me choose the perfect flooring for my home. The installation process was smooth and completed on time, with great attention to detail. Their pricing was fair and the quality of the materials exceeded my expectations. I highly recommend National Floors to anyone looking for reliable service and beautiful results.

It's amazing how everyone is so happy with the results of the work done by National Direct Floors, while my experience was a nightmare! Unlike what I've seen advertised. After being promised that after the work was done my floors would no longer squeak. Every time I asked the workers a question, they had to call someone on the phone to speak to me. What was supposed to be a one-day job turned out to be 9 hrs. on Saturday and 7 hrs. on Sunday, the rooms are not big, I think with the music and the singing slowed them down. After all this, I couldn't even get a courtesy call back from the Regional Sales Manager, nor the Salesmen - John **! They just disappeared; this was truly a waste of time and money. I am right back where I started 😒

NFD was professional and efficient from start to finish! Sales rep was informative and offered a variety of selections without pressure to purchase. The install team was prompt, did a fabulous job and cleaned up all within 2 hours. Would highly recommend NFD!

They did a excellent job. The carpet is easy to clean, stain-resistant, durable and comfortable. The color was just what we wanted. I highly recommend National Floors Direct you won't be disappointed. Great job! I would definitely be using National Floors Direct again.

From start to finish it was a great experience. Installers were on time, professional and courteous. Would highly recommend. From the initial carpet selection to the final product everyone was a pleasure to work with. I did not feel pressured at all.

We had an amazing experience with our recent carpet installation! From the start, the gentleman who came out to provide a free quote was incredibly kind, professional, and knowledgeable. It was clear we were in good hands and we really appreciated working with a smaller company rather than a big business that tends to overcharge. The process was seamless, our chosen carpet was in stock and ready to install almost immediately! The installation itself took just a few hours and everything was done efficiently and with great care. It was a breeze and I highly recommend National Floors Direct to anyone! They also offer financing options, which just made the whole experience stress free! We couldn’t be happier with the results. If you want quality service and a hassle-free experience, call National Floors Direct now!

Excellent to work with and so happy I decided to go with them. After talking to the representative, we decided to do both laminate and carpeting through the house. She was able to offer us options that I liked and were affordable. From beginning to end, they were professional, punctual and did an amazing job! Would absolutely use them again and recommend them to my friends and family. I received a gift card for my time in posting this honest review

This was such an easy transaction. The salesman was kind and courteous. The installers were professionals like they were working on their own home. Molding matched my previous molding exact. Arrived on time installation was smooth. And after the installation I get a call from office to see if I’m happy with all the services. I told her very happy from start to finish. My floor looks beautiful. Thank you.

Very confident with this company. Salesman did as we asked because we had some difficult areas. Juan the installer, was by himself, moved furniture, etc without any problem. Very happy with the job. Will definitely use them again for my kitchen. Pricing was reasonable.

Fantastic experience! Very fast service from the time I called to the date of install. I was in a time crunch and they made it all happen within week. I love the carpet! The installers did a great job. Very neat and clean. Will definitely use National Floors Direct again!

Needed to replace carpeting in one of the bedrooms of my home. I called a few different companies before I got a quote from NFD, I wish I would've called them 1st. The other companies couldn't get me an appointment or get my project done in the time we needed it done. National floors direct was able to get somebody out and get a quote which was very reasonable and was able to do installation of my flooring within a few days! They even give you a gift card to fill out a couple surveys on how they performed. Definitely recommend for your flooring needs!

Great company. Great service. Workers were efficient and very friendly. They worked quickly and even repaired some damage in my floor I didn't even know about. I would definitely recommend them to anybody. They left my house very clean. They removed all of the old carpeting and padding so quickly and efficiently.

My installation was great and I love it but the problem I have is their customer service representative. I called several times, no response and today she finally got back to me but she was very defensive and curt. I will not be calling this flooring company again. I am a customer looking for kind, respectful customer service. That didn't happen. I am a repeat customer with more rooms to get done. I don't need someone talking over me and interrupting me.

Do not even consider using NFD. I had an extremely disappointing experience with National Floors Direct. I felt misled by their pricing and the quality of the product received. I specifically selected a particular color of laminate (coffee house tan) wood flooring, but the installation team delivered the wrong shade. When I reached out to address this mistake, the company dismissed my concerns entirely. Furthermore, the customer service representatives I interacted with were unhelpful and unprofessional. It’s clear that customer satisfaction is not their priority nor is quality product. Once your money is received clearly that last thing on their mind is customer satisfaction. A company that lacks moral and ethical integrity.

Excellent and positive experience with National Floors Direct. The start to finish was a great experience. Customer service to begin the process was great. Sales representative told me all the possible options. Installers were on time and worked efficiently. The end result was beautiful and professional. They even cleaned up at the end. I was truly amazed by the excellent service!

I recently hired Nat'l Floors Direct to replace the floor in an old 1955 bathroom, and I couldn't be happier with the results. The team was professional, prompt and efficient. They arrived on time, worked quickly, and left everything spotless. The installation was fast and the quality of the products and the work was top notch. I especially appreciated how courteous and respectful the crew was throughout the process.

So many times I’ve watched The TV Ads that NATIONAL FLOORS DIRECT has run, and always thought that they sounded too good to be true. I finally decided to give them a try as I wanted new Luxury Vinyl flooring on the first floor of my house (850 SF). The day after I called, a representative came and measured the space. He was very respectful wearing footwear protected booties and laser measured every inch. Initially the pricing was higher than I thought based on the claims that their TV ads made. However, I was very surprised at the way that he went the extra mile to meet my expectations. I got the flooring I wanted at the price in my budget. 2 days later the installers came in.

Buyer Beware. I should have done my homework and looked deeper into National Floors Direct selling practices. DO NOT GET SUCKERED by National floors direct, they are very underhanded and rip you off. I paid in full to get my floors leveled and then tile installed, installers showed up stating that I never paid for leveling (which their salesman fooled me and lied that It was included in my contract).

Our salesperson showed us a variety of choices. We picked a laminate for a bedroom & bathroom. Carpet & padding was removed & hauled away. They reviewed job upon their arrival and did professional work. No cutting corners. They cleaned up after themselves and made sure we were satisfied with the work.

From the initial meeting with the representative to him adjusting my cost so it was comfortable for me and me receiving the exact color carpet I wanted at no extra cost. Those who came to install the carpet were so professional. They completed the job in less than an hour. That included removing my old carpet, cleaning the floor, removing my furniture out of the room, installing the carpet and putting my furniture back. I also received a $25 gift card.

I am so happy with using National Flooring. This is my second time using the company and another wonderful experience. I was very happy that a year later they still carried the flooring I wanted. I find with other companies floor products get discontinued all the time. The company was very professional, honest, great customer service, and fast working. I also feel that the price was such a great deal! “I received a gift card for my time in posting this honest review”. Nevertheless I would recommend this company and their vinyl flooring.

We recently worked with National Floors Direct, and the entire experience was outstanding from start to finish! From the moment we scheduled the in-home consultation, everything was handled with professionalism and care. Their team was incredibly knowledgeable and helped us choose the perfect carpet for our home—both in terms of style and budget.