Milgard Reviews

Easy to contact and arrange for warranty replacement of two windows which were originally installed over 7 years ago. Arrived on time, prepared, and quickly installed the replacement windows. Professional and friendly. 100% satisfied. Thanks.

Fast and efficient! Our technician did a great job. He worked through the windows quickly and efficiently and was polite and respectful throughout. Great job, Milgard, and thanks for standing behind your windows.

Replacement of 3 Failed Window. The warranty claim process through the Sacramento Office took too long. The claim was submitted online on May 27th and the replacement windows were not installed until July 22. There was confusion in Milgard's correspondence to us about the number of windows to be replaced. The telephone wait time to speak to a representative is not acceptable. In addition, about 8 windows have failed in the 14 years since we built our home. The representatives we dealt with were fine but the process was not good.

Our Milgard sliding glass door was really sticking and seemed to have lost its original "fit." Even though the company that installed this door was no longer in business, Milgard support sent out someone and fixed it so it is working like new! Maybe even better than new! We changed all of our windows and doors 16 years ago and are pleased that Milgard stands by its guarantee. Thanks! Lynne

Lock was replaced before and this worked fine for a couple of months, then would not work. Tech found that hole in the bottom was plugged and would not let the lock work. I felt kind of stupid for not looking at this myself. Chuck was great.

Appreciated the on time arrival and professionalism of men. It is very difficult to get an appointment, lengthy wait time on phone to speak to representative. I waited 45 minutes last time I called. I waited several weeks to have someone come out to look at the windows, and a lengthy time to have replacement work done. All customer service people were very good!

Installed these windows as a renovation project in our house. I can say their warranty service is top notch. We have had these windows for 15+ years and as with many products small items like hinges and handles break over time. Milgard has stood behind the windows every time with timely remedies including two windows where the gas seal broke. The installer was on time and very professional. I am grateful for the great service from Milgard.

This review is more about the lack of customer service than the windows themselves.I live in Scottsdale AZ and had all my windows recently replaced with Milgard Ultra windows 21 & 22 June. On the final day the spare bedroom window was found to be missing a sash (25/50/25 window). I was there when the installer opened the sealed box from the factory, no sash inside. Also, my master bedroom and bathroom windows were missing hardware.

Your technician is the best there is. He did such a fabulous job removing and installing two windows that were broken. Your warranty is the best and so are all your employees. I’ll never use any other window company. Thank you for the great service!

6th window where the seal leaked and the panes needed to be replaced. In all service calls, the repair persons were polite, did a good job, and cleaned up their debris. Took 3 trips to get the last one - 1) manufacturing did not add the 1 inch to the pane measurements 2) window broke in transit 3) completed.

My lock was loose and not locking correctly and the handle was loose. The Milgard repair was very quick and efficient. He repaired the problem. I am very pleased with the Milgard service. I recommend Milgard to EVERYONE! I will NOT use any other company! Milgard is the BEST.

I reported five windows that were installed quite a few years ago, and was pleasantly surprised with a quick response to have all of them replaced under their lifetime warranty. They set a time, the technician was prompt, and did a very thorough job in the installment of all windows in a very short time. Thank you Milgard for your professionalism.

I submitted my warranty request and received a confirmation email then and had no response for a month only to find out that none of my information went through when I followed up. Then I had to continually resend information via email which was extremely frustrating. The repair person was EXCELLENT! He put HIS EYES on the issues and repaired them immediately... IT SEEMS the online and the emails before it were worthless. As soon as your guys has eyes on it problem solved.

Had 2 of your service people stop in today to repair patio door. It was hard to open and close. They were very timely, polite and very helpful since I'm planning to replace another patio door and 2 windows with Milgard.

I was thoroughly impressed. I bought my windows 30 years ago. They’ve obviously lasted well until I had an issue with the seal on one. With the warranty still in effect, it was replaced free of charge. I would definitely recommend Milgard to anyone buying new windows.

The process of reporting the issue with our window was simple and straightforward. Scheduling was reasonably fast, and the technician showed up on time, was friendly and efficient, and the job was done very quickly.

Aside from the lead time to have the window fixed, the process was pretty painless, and Milgard stood behind their product. The gentlemen that came the house was quick and efficient, and explained what happened to the old window. Great customer service.

For the first service appointment, the window was the wrong size so another appointment was scheduled that was about a month out. The service team was knowledgeable, quick, personable, and did a clean job.

Screen door replacement. Friendly & gave a courtesy call 15 minutes before arriving. Was good and efficient w/ replacing the door and adjusted the lock that the original installers placed a bit high. Arrived w/in time frame.

Scheduling department was very nice and helpful. The service technician called before arriving and was extremely professional and fixed all issues with our sliders. While I would not have expected to have issues with a brand new door, they were resolved and repairs completed.

Window replacement. Paulino ** and Victor did a wonderful job. Strong customer service, communication, neat, time management, showed concern to not damage flooring and very nice. You have two great employees.

Replace bad window third time. I was not able to be at home at the time of the replacement window. I thank Milgard for having professional installers. My neighbor was courteous enough to come over to make sure that he got in and I see the work was done when I got home. Thank you very much.

French Door repair. The technician sent named Ed was great. He fixed the issue and provided guidance on the door that we didn’t have knowledge about to properly lock it. He also assured us to call with any type of problem which reinforced Milgard’s customer service theme.

Spring mechanism broke on one double hung window. The Milgard technician replaced the spring mechanisms on all six windows in the house, all on the lifetime warranty (no charge). All six windows done in 20 minutes. Outstanding service from Milgard and the technician.

The process from start-to-finish was professional and quick. I was given a call giving me the ETA at our house. The technician showed up promptly and installed the replacement window. It looks beautiful!! Thank you, Milgard, for your lifetime warranty.

Two windows, roughly 15 years old, were repaired under lifetime warranty. I was very pleasantly surprised by this warranty service. My only minor complaint was the difficulty in getting through your phone queues, but I did always receive a callback.

Excellent service. Representative arrived within previous agreed to timeframe. Introduced himself and confirmed the job to be done. He was very professional and efficient. Explained what may have caused the reason for the replacement.

We had a new patio door installed and needed to resolve some issues with the frame. Milgard was very quick to respond and schedule service. The tech who came out was fast and thorough. Only reason I didn’t give 5 stars is he left sticker residue on the frame and didn’t clean the door before he left. But overall, they had a good response and good customer service.

We will make sure to replace our next windows/doors with Milgard! Their warranty has been awesome! We had sliders installed 29 years ago and they are still in great shape. We have had Milgard come out once for each slider to fix the handle and track, and they are very professional, friendly and for the job done quickly.

The Milgard technician was professional and friendly. He quickly changed out the two windows that needed to be replaced and fixed the rails on two other windows, offering suggestions to help them from sticking in the future.

Repair sliding glass door. The person who came to the job was extremely nice and apologized for being very late. His attitude diffused my frustration for having to wait at home all afternoon. My negative review would go to the phone line for the repair services in Sacramento. I was put in a 45 min callback and no one returned my call.

We have probably 15 windows in our house and one of them didn't look right, it appeared like hard water stains on the inside. 1 call to Milgard and within a week a technician came out and replaces the glass. Quick and professional.

I had to have 12 windows replaced within the time frame of 7 years on a new construction. Milgard talked me through all of the information that I needed to provide for each window, and I scheduled an appointment. Milgard came and replaced all 12 windows within an hour and a half. I am very pleased with the results. I hope that these windows last longer than the previous ones.

The installers were On-Time, Clean, Pleasant and Professional friendly guys who replaced the glass door, cleaned after themselves and left. Very good experience. I like the fact that Milgard stayed behind their warranty and appreciate it.

I’ve had nothing but fabulous experiences from the first phone call to the final installation. The only concern was the original window failure but the replacement process has been outstanding. Thanks Milgard!

Edgar called and said that he was about 20-30 minutes from my home to give me a heads up, which is appreciated. He was courteous, efficient and careful with the window repair which was needed because of a broken seal. I would definitely recommend Milgard for its lifetime warranty and service received today. Thank you!

Thank You Milgard for standing behind your product, this is a rare thing nowadays. Your Technician Kenny was respectful and courteous. He arrived on time and performed the window replacement in short order. We Thank You!!

Service technician named Ramon came on time and installed 2 new windows at no charge (great warranty) because the seals had leaked. He and all they other technicians who’ve had to come out have always been on time and very professional and helpful. The only negative thing was that I had to wait for close to 8 weeks for the appointment and they only offer Tuesdays for service and no other days, so I had to stay home from work.

Excellent, professional service. The installation/repair team was friendly and personable. They worked well together to quickly get the job done. I asked a question about the latch mechanism of another window (wondering if it needed a service call). Within five minutes after taking a look at it, the window was working perfectly. This is above and beyond service.

The outer glass on a patio door had shattered. When I called to get a quote on the replacement I was told that it was covered under warranty. The door was replaced today the installers were polite and quickly replaced the glass assembly. They also cleaned all of the area. I would give you a 10+ for your outstanding service.

Nice, respectful and on time. The only problem was.that I received a text message saying arrival time was. Between 7-9 AM. When service techs did not show up by 10:00 I called customer service, was, on hold for 30 minutes only to be told the text message was wrong! Needless to say I was a little upset since I got up at the crack of dawn in case they showed at 7. Actual time was between 1-3.

Milgard repair person was great. He was friendly, respectful and knowledgeable. He was happy to chat with me and explained what he did to replace my lock. Before leaving he made sure everything was working properly. Thank you!

Replace windows that failed. The crew that did the work was wonderful. They were very accommodating and efficient. They kept us apprised as they did the work. Can’t be more pleased with the work done.

Edgar was super kind and courteous. He took the time to analyze the window even if it wasn’t that off track. He decided it’s best to re glaze and reset the window. Something no other Milgard worker did before 3-4 times in the past. He took his time and was honest and courteous and cleaned up well. Thank you.

We spent thousand of dollars redoing our entire house with brand new upscale Milgard windows. We did not install the sliding glass door screen until recently. Apparently, you have 2 weeks to let them know that they sent you a screen door that was the wrong fit. I waited on the phone for over a hour to have someone tell me, "Sorry, you will have to go to Lowe's or Home Depot and figure it out." Should have bought all my windows through them as their customer service has got to be better than this. Very disappointed since I have been referring my clients to Milgard for the past 30 years.

Overall, Milgard was very good in responding to replacing my two windows that leaked over the winter. The only negative to report is that the tech scheduled originally did not make the appointment and another date had to be scheduled. Otherwise, the scheduling staff and on site techs did a great job.

We bought 5 Milgard windows which came incorrect from what we ordered. Then had issues with the windows. I wrote a review. It was reviewed, it was DENIED!. I was TOLD it could be CENSORED to be REVIEWED again.... Milgard DOES NOT POST THEIR NEGATIVE REVIEWS!! BEWARE!!

The young man who came by to install my new parts on my sliding glass door called to ask if he could come early - which worked great for me - and then he promptly removed my old hardware and installed the new door lock which had previously broken. All in all a very satisfactory experience.

This is our 5th time with replacement since original Oct. 2003 install. Glad we had the lifetime warranty! All employees involved were friendly and helpful. The team of Rachel at the order desk and Nick and Arron, installers were professional quick and proficient! The length of time from request to install was a bit long. 86 days total.

Bought Lux Tuscany French doors, but contractor unable to close gap when adjusting it. Service guys came in and adjusted it in 5 minutes. They answered my questions and explained how the mechanisms in my door worked. Personable and knowledgeable, I would recommend!!

We have continued to buy Milgard windows over the years because of their quality. We have had to have Milgard come out and replace a broken window. Obviously, we needed to pay for it, but sometimes things do happen and the window fails. The warranty was amazing. They hold true to the warranty. Also, the installers were very professional and efficient. Definitely recommend Milgard to everyone.

Steve called ahead.... delivered the screens... helped me carry them into the garage... and then helped me remove all the screens on the house in order not to get stucco on any screens in the house. Excellent service.

Accidentally broke a window installed a year ago. Called installer and received immediate email, case number and phone call from Milgard. The technician arrived today and replaced the window. In all less than 2 weeks. Excellent service.

Outswing clad door would not properly lock and the 3 point lock hardware would not operate. Rob from Milgard was on time, even a little early and quickly remedied the problem. He raised the door panels, cut away some redundant weatherstripping and loosened some hardware that was over-tightened at the factory. Fix took approx. 15 minutes and he was great. Only complaint, the fix took about 15 days to complete after the original call to Milgard. This was an issue because this was the only locking entrance to the cabin.

Ordered quite a few windows from Valley Oak Builders Supply. Had them professionally installed by a licensed general contractor. One of them developed a fracture in the first three days after install. Valley Oak called Milgard and we got a service call claim and appt set. The process couldn't have been more smooth and professional. We are very happy.

My ratings are for the service provided by the customer service representatives, and not the product. Specifically, the Milgard service technician was punctual and very professional. Due to the chronic discoloration of the double-pane windows that were installed 10-years ago, I have a feeling that I will be see more of the service technicians in the near future.

I had a flaw in one of the windows just installed and Milgard sent people to change out window as fast as they could. The workers were very informative and left the house just a clean as they found it after job. They were also a couple real nice guys.

Amazing windows and customer service. Your staff that delivered and installed were topnotch, informative, and took a lot of pride in their jobs. We recommend Milgard to anyone mentioning they need windows and have installed Milgard doors and windows in our new cabin. Thank you!

The on site personnel showed up early, quickly replaced the windows. Happy with the experience. Had some issues locating my original order from 15 yrs prior. Had to contact dealer since Milgard couldn't find my order in system with my name, phone or address. System should be robust in tracking if you offer lifetime warranty. Original manufacturer install labels on windows don't hold up to sunfade.

Your team was on time, did a great job, cleaned up after themselves and we could not have been happier. The three windows that needed repair are now working fine. Doing business with Milgard has been easy and most rewarding.

The service tech Marco, did an excellent job. This is the second time he has come to our home. He always gives us a call prior to arrival and is very personable. He is efficient and leaves the work area spotless. I hope that should we need service again, he will be available.

French sliding doors retrofitted completed. Lead time on quest service completion about 3months. 2 additional screws to hold the hidden metal bar in fixed panel. Pro: Technicians are on time and courteous. Technician willing to share useful knowledge. Con: No Friday schedule available.

Your technician showed up on time and worked in such an efficient manner that he was able to remove old and install new window in about 15-20 minutes. So glad we went with Milgard when we had windows changed out some years ago.

Armando, Andres, and Jesus were on time, did a great job, cleaned up, and left us with new beautiful replacement windows that were provided by Milgard at no charge after seal failures via the incredible warranty. We could not be happier with the service and the result. Thank you Milgard, I recommend your windows to all of my friends.

We’ve had our Milgard windows for years, but two sliders had oxidized between the panes. Customer service set us up for a repair with no issues and the onsite tech did and outstanding job. He was on time, courteous, did a great job and was quick. I can’t say enough good things about the support.

Had all new windows from Milgard installed 10 yrs ago! Some of the coating failed, I called and was helped with getting them replaced! Fantastic customer service, love the lifetime warranty and installers were here, did a great job, cleaned up and done! Excellent and would highly recommend.

Milgard notified me two days prior to my appointment with a two hour arrival window. The service techs arrived on time at beginning of the two hour window. They were friendly, pleasant, and efficient. They completed the replacements in about twenty minutes. Very satisfied.

Finally, Milgard reps that had answers and was able to resolve repeated complaints regarding new door installed approximately two months ago. Tim ** (Territory Mgr) and Dell ** (technician) were true professionals! In 45 - 60 minutes these two professional corrected discrepancies that we were told by more than one person that "those discrepancies were normal." Just disappointed that it got to the point that required these two individuals to resolve our issues. Up to this point I could not honestly give my experience with Milgard even one star.

Services technicians were great! On time and fixed problem right away. Getting a technician was more difficult. No schedule date or follow up number provided via e-mail. The 800 number had 6 hour wait, then sent me to the Simi Valley office. Had to be redirected to Sacramento office, Once we connected to Sacramento office, things went well.

It was incredibly helpful to be able to leave the sliding portion of our window on the porch for the tech to look at the locking mechanism. This meant that I didn't need to take time off work and wait around for an issue that took the tech maybe ten minutes to fix. I left a little note on the window thanking the tech, it brought a smile to me to see when I got home that the tech not only fixed the lock but also wrote "You're welcome" on the note. I continue to be very impressed with Milgard's service.

The worker was very nice and arrived during the timeframe given. They made quick work of the window replacement and asked if there was anything else and made sure to let me know that if we had any other issues later to let the the company know and it would be taken care of.

My appointment was canceled the first time but the reschedule appointment on the second time went through. Very thankful for the customer service lady name (Brenda) for following up on my second appointment and everything turn out very satisfied. Thanks again Brenda.

The Technician (Robert) did a great job. They came on time and replaced 7 windows within one hour. Both Technicians were very knowledgeable and polite. I would recommend Milgard Windows because of their lifetime warranty.

I destroyed the spring mechanism in my new double hung window when trying to adjust it myself. Milgard scheduled a repair session with no questions asked other than a picture of the affected area, technician showed up right on time and repaired the window in less than 20 minutes. Amazing service. Thanks!

Replacement of my Milgard window was fast and the technician was right on time. The new window is awesome and I cannot believe Milgard actually stands behind their product and will replace it if it is deemed to be defective.

I couldn't be more pleased and glad that we purchased Milgard windows 10+ years ago. The warranty for replacing two of my windows (out of 16) due to condensation was honored without issue or concern. Thank you for great service and products.

Octagon dual pane window. Initial response seemed very slow. It took over 30 days and a second email before I heard a response. Then the install team showed up with a square window. Today the installer showed up with the correct window and had the replacement installed is less than an hour.

Very efficient, cleaned the windows and left everything better than before. I had put sunscreens on because I face the southwest and thought that it would be okay, he took them off and replaced them. Thanks for the wonderful service.

The service tech came out to fix a couple locks that I could not get working on my new sliding doors. He fixed them quickly and showed me what he did so that I could hopefully fix them correctly next time when I install other doors.

Window replacement went well (2nd time). When the order was placed for the new window; the tech that took my call should have asked more questions; like: what is the location of the window - does it need to be tempered? That way, only one trip would have been necessary.

We had 2 windows that needed replacing due to scratches on one window and seal broken on the other. The Milgard representative was very efficient, friendly— couldn’t have expected better service. On time and job completed quickly.

We needed to have an older kitchen window replaced on warranty. I had phoned your warranty department to request the replacement and, after filling out the online information, someone came to assess the problem and replace the window.

Our screen door had popped out, and was scraping the rail. We tried to put it back in, but were not successful. The technician was great, he called because he was ahead of schedule, and wanted to come early. He was in and out quickly, and explained what was happening and assured me if I had issues again, just call and they would send someone out. Also showed he how to fix this issue (easy 10 seconds max) so I don’t have to wait for service next time.

The two guys that came were very pleasant. They were able to adjust the doors and everything works. The one thing that I find hard to believe was that when we called in to set up a service call we were told to basically adjust it ourself or asked if we had done it on a yearly basis. After watching these two guys adjust the door there was no way I would have been able to adjust the doors but the instructions given on your website.

We had two sets of 13 year old sliding doors that never interlocked properly. Our first visit by a tech diagnosed that the sliding door panels were not sized properly and the interlocks would not reach each other. He ordered replacement door panels and they were installed on appointment several weeks later. Techs were professional with their work and communicated well with me given I was not home during the work and they had to enter and exit on their own. The whole process was highly professional and I really appreciate a manufacturer that services its own products and truly lives by their life-time warranty. Milgard is highly recommended for superior customer focus and commitment to warranty despite the original door sizing problem.

Apparently there was too much gas in the patio door and the installer was worried about it. The Milgard man explained that he could fix it or not, our decision. We chose to leave it alone. We also had a track that kept popping up. He fixed that. He also explained how to clean the tracks and the screens. He was very helpful. Actually, two Milgard workers showed up, they were both very pleasant and helpful.

Warranty work. Came home from a weekend trip to a broken window. Called Milgard, made an appointment and that was it. Installer called and asked if he could show up early and was in and out in about 15 minutes.

Have never had a bad experience with Milgard. All my windows are Milgard and have had the windows for about ten years. They have ALWAYS promptly repaired anything they were called for. Excellent customer service and super good technicians! Well run business.

When my window was finally replaced, it was a good experience. The technician was very professional. Only complaints are: the extreme delay in the arrival of the replacement window. Milgard cancelled my service on 4 separate occasions. I was told that the window broke each time. Also, when the technician finally arrived, he did not call me beforehand. He called when he arrived at my house, but did not leave a message. I was literally five minutes from the house, so I had to reschedule again!! Many frustrations with Milgard's scheduling/rescheduling and arrival.

Our sliding glass door had a streak running the width of it between the panes. The service tech was on time (actually early!) and was in and and out in no time and the door looks the best it ever has.

We had two windows that were leaking. Since we are still the original homeowners after 19 years, both windows were replaced at no charge. The customer service was amazing in that it was prompt and friendly.

Efficiently replaced 2 windows, adjusted track on slider door. Took number on an additional window needing replacement. Warranty office said they would be able to place a work order for this window. The guys said no. I had to call it in. Called it in and they couldn't find a record of purchase for that window. Had the same experience with the original order, but diligent searching did find the original order. Hopefully this will be straightened out. The remaining windows needing replacement is 45 792.002, 15.5 x 35.5, Solar Gray over Low E, picture.

Two separate fix glass panels along side sliding patio door failed. Moisture got on the inside and seem to fog and grow some mold. I first called and left a message but there was no call back. I then went to the website and filled out the questionnaire for warranty work. I was called about three weeks later and sent requested photos and dimensions in. About a week later I was called with an appointment time to replace the two window panels. I was surprised by their great response once I filled out their questionnaire on these field windows.

We purchased the all hazard warranty when we built our new home. One of our widows was broken probably due to a rock thrown from a lawn mower. I contacted Milgard directly and spoke with service. The tech called and confirmed an installation date. He called the day of install with his arrival time. Work was done quickly and new window looks great.

Technicians called while on the way and arrived in a timely manner, with replacement part for window lock. Checked out the problem and tried adjustment to resolve the problem. Finally decided that part replacement was necessary, which they proceeded to do. Adjusted the system for easy of operation, but suggested that if opening and closing was still too difficult for my wife we might contact Home Depot to replace the thumb screws with small levers. I would have been happier if they had just offered to send me the small lever handles.

We have used Milgard for 3 separate projects at our home. An original energy replacement project, an expansion of the house and the addition of a 2nd dwelling unit. The windows have performed well, but more than 10 years after the initial project we have experienced some product failures. Milgard has honored their lifetime warranty to original purchaser without question.

The technician that installed our warranty window replacements and performed warranty repairs was excellent. We noticed (2) additional windows that need replacement due to between pane discoloration so we hope that we will have the same rep for that visit.

Repair sticky latches - Very quick and friendly service. The latches on 2 windows were hanging up and the repairman trimmed the pieces and applied silicone to the tracks. They now operate with ease and lock securely. Very pleased with the result.

EVERYTIME!!! I've called the receptionist has been fantastic. The 2 gentlemen today saw the problem with the 2 windows replaced them and 30 min. later on their way. Very courteous, professional an asset to Milgard.

We had an issue with a window that was starting to get "fuzzy". From my first call to final repairs, your staff were the ultimate professionals. We are in the process of building a home in Texas. Guess what brand of doors and windows we have procured? That's right. Milgard!

The technician who showed up did not know that the two window panes that were to be replaced were upstairs, even though when I called to put in the work order, I specifically mentioned that it was the upstairs den. He said that two people are needed when work is to be done on a ladder. He had to call another technician to help him out.

Window replacement. Service rep was great today - completed the job in a matter of minutes. 5 stars for the service rep! Getting to the service scheduling process was not good! 2 phone calls, 3 e-mails and on-line submission before I was finally contacted by a Milgard rep. This is now the second window replaced.

The two men who replaced my cracked window were amazing. They were pleasant, professional and efficient. When they arrived as scheduled I missed them because I was in the garden. I didn't answer their phone call because I assumed it was yet another robocall. I called back and they were understanding and rescheduled for later in the day. I am totally impressed with their service and attitude, it reflects on the company they work for. THANK YOU!

We were questioning the stability and construction of one of our newly installed Milgard windows. Everything checked out okay and the technician's explanation made sense. He even explained how to maintain how our new windows using a silicon spray. Thank you.

Replace windows - James was excellent and so efficient. My husband had to call me at work to praise James and Milgard. The professionalism and service that James provided was outstanding rarely seen in these times. My husband truly appreciated the way James handled himself and was very impressed. Thank you James and thank you Milgard.

Foggy Windows - Milgard provided excellent service by replacing the windows. Their technicians were timely and called ahead of their visit. Customer service was exceptional in communication and courtesy. Bravo.

Just like clockwork replaced the window under warranty. Showed up and installed the window. They did a Great job and left the place clean. I have been please with Milgard and would recommend their windows to everyone.

The installers were great. They were courteous and clean. Getting the appointment was frustrating since I was told they only schedule one month out and the only day they had available I was out of town. They did schedule me the next month but I had to contact them to find out. Overall it was a good experience and the warranty is great!

It's taken a couple of times to get things right but things happen and no big deal. I do want to say that Milgard is great to work with if there is a problem with a window. The staff that takes the information and sets up the repair/replacement has always been very friendly and happy to help. The guys that have come to do the work have all been nice to work with. It's one reason I have used Milgard is your warranty and I have told others they should use your company for their window needs. I appreciate the positive attitude I receive when calling to report a problem... a nice change for the norm!

Window closing tension mechanism - Danny called 15 minutes before arrival, like I was told he would, came prepared with two options for the repair and he completed everything within minutes! Just Great.

The repairman that came to my house last Thursday was very nice and efficient. He he replaced my windows in record time. He was courteous and knowledgeable. I appreciate people. There should be more like him. Thank you.

Warranty repair and replacement door. The men who are here today installing the door were fantastic. But I think it’s taken a year to get it fixed. I replaced the lock once then I had to wait three months for a service call again. And then decided to replace the door. It was another at least three month wait. When I finally got an appointment it was three month wait. The new door looks great! It was a long journey to get it done.

I contacted Milgard because I was having difficulty opening and closing my single hung windows. My windows were installed 28 years ago when we built our custom home. Two repairmen came out and measured my windows and ordered new side parts for 14 windows. They came back today and installed the new parts. This was all covered under the Lifetime Warranty. I am extremely happy with the professional way the service was conducted. I would highly recommend Milgard windows to anyone who is looking for windows for their home.

We purchased a home with Milgard windows a little more than a year ago and ALL 3 of the large daylight windows all have the rainbow discoloring from a bad seal and our slider is starting to do this. Our house is only 13 years old but since we are not the original owners we are 3 years too late for the warranty but they would have offered a lifetime to the original owners. I understand warranties and I get all of this but seriously all 3 of the same type size windows in our house are bad - seems like maybe an issue with the lot of windows they used considering its .004, .008, .009 serial numbers and .012 for the slider and to only be good for 13 years? Not to mention I felt like customer service was just a little less than sympathetic. We will never replace with or recommend using Milgard windows to anyone.

John ** was outstanding detailed the process; Daniel arrived on time and had the new window operating perfect. I know why we selected Milgard. My son also used Milgard replacement windows. We look forward to our next purchase. Regards, John

Rudy ** & his assistant Victor exceeded all expectations. Rudy is exceptionally well qualified and assessed what needed to be done to repair both windows and worked on them to resolve the problems until the job was done right and to his, and our, satisfaction. They were courteous and considerate.

Over the winter 2018 - 2019 rust growth between panes. Went to the store that windows were purchased at and they help me get the warranty process going. Service person was here on time, on the day. Replacement went smooth and took very little time. Process start to finish had no problems.

We used our lifetime warranty to replace 3 windows with broken seals. We requested the service online, were confirmed and the customer service men were on time and worked quickly to complete the replacement windows.

Technician was friendly and efficient. I was pleasantly surprised that he could repair the window today as I was expecting evaluation only. I'm very happy with the service level and that you stand behind your products.

We were thrilled to find out that our windows had a lifetime warranty for replacement. The technician was extremely quick and efficient. The process was very orderly and well established and everything went like clockwork.

This morning William & Robert from Milgard came to our home to repair our doors & windows. They are very professional with best attitude. We are so glad that we choose Milgard Windows & Doors for our home. Milgard provide full lifetime warranty and their products look beautiful & elegant around my home. We would give 5 stars for the onsite service from Milgard today & 5 stars for their products.

After 22 years, one of our large custom windows lost its seal. A very friendly crew replaced it, although they had to come a second time to set up scaffold because it was very high and large. Great service. Thanks Milgard.

The Milgard tech was quite late. Wish I could have been informed that he was running late. I understand that unexpected “stuff” comes up, but being informed in a timely manner would have been appreciated. The tech know his job and was very nice—no issues there.

Updated on 06/28/2019: I posted in May issues I had with Milgard in getting replacement balancers for broken windows. They quickly responded on this site with an email and someone to contact. I did so. The rep was very kind and told me they would have the issues resolved quickly. I was contacted by Milgard telling me that the balancers were on their way. Several weeks later, they have not shown up and the rep is at a loss for why this is happening. I see so many good reviews, I'm at a loss why this is happening. It shouldn't take 2 months+ to get a replacement part for a faulty window.

I have no idea how our window frame broke but your guy showed up early (after calling to check) and did a great job on the repair. He was friendly and informative. I wouldn't do business with anyone but Milgard.

The installer was fantastic; quick, cleaned up after him self, super polite and 5 minutes early. I told him he will lose 'contractor points' if he is early for an appointment in town. All our contractors are always late. He represents you well.

It has been several years since we installed our living room window. Some time ago the seal failed and we had been saving up for a replacement. When I finally contacted my dealer this year he directed me to Milgard for a warranty replacement, because we had retained the original receipt. We were very impressed with the ease with which the claim was handled, as well as the courtesy and friendliness of the technician. We would certainly recommend Milgard to anyone considering new or replacement windows for their home.

The process to get defective windows replaced is very efficient. The Milgard person communicated when they would be out for for the initial contact and replacement. They then contacted you 2 days before appointment to give you a more specific time and they were right on the money. I appreciate the communication and professionalism of this company. They stand by their product. My old windows were 20 years old.

I left a note on the door for Tye to help himself to the deck in back of house to replace slider glass - when I came home on lunch break glass was replaced beautifully and he had left ME a note on the door saying he was done and to have a nice weekend! :) That was very good customer service and a welcomed site. Milgard honored their warranty as this was a broken seal and I purchased the windows back in 2004/2005 - so I was very pleased to get a response from my online inquiry for warranty replacement. The wait was a few months due to scheduling out far due to heavy workload but I am very happy now and thank Milgard for maintaining their warranty and honoring their customers.

Replacement of existing Milgard windows under warranty. The technician Eric was very helpful and prompt in his replacement of the windows. What I am considered is that the time frame from the ordering (measuring) replacements and their installation has been months.

Installer came out and installed windows and did an excellent job. He was friendly and knew exactly what he was doing. My only complaint would be that the email that was sent out said that we had to remove the blinds, which was done and then all of his work was outside. It also said that we would get another email giving us a two hour window of when the installer would be there. We didn't get an email and my husband had to wait on the phone for 40 minutes to speak with someone.

My wife and I purchase a property in Julian CA to reside full time in from Point Loma in San Diego CA. We had remodeled our Point Loma home about 20 years ago and had installed all Milgard windows and were happy with the subsequent service that the windows and sliding doors required. So when we moved we decided to purchase and install 10 clad bottom awning windows, 2 wood interior windows and 5 wood interior doors. What a disaster!

I am extremely happy with the doors and windows. The service representative arrived to my home on time and provided great service on a couple details I needed addressed. I am very happy and will recommending Milgard all all my friends and family. Thanks, Milgard!

7 years ago I had a new addition. I complained about the 2 windows being foggy but the contractor and Milgard told me it was in my mind. Finally, after calling 2 more times, they replaced the 2 windows.

It was necessary to replace two windows due to window seal breakage which let in streaks between the double panes. The Milgard team notified me when the appointment would be and the repairman notified me of his scheduled time of arrival. This was all done in a timely manner. Thank you, Carol **.

Milgard stood by their claim of lifetime warranty. The sun is brutal here in the summer and the seals had broken. We have 3 huge windows in a precarious place and the team replaced those, several others and did small repairs in less than 3 hours! We were very impressed. Thank you!

I bought my windows and doors in 2007, they have been great. Had to use my lifetime service to get one of my French doors to lock properly. The technician called to let me know he was running early (perfect) and was courteous and professional. I recommend you all the time!

Window and trim replacement. Milgard was prompt and courteous. The only issue we could mention is that the original repair date didn't happen because the wrong color was ordered. Overall satisfied with the service.

Now the time I called to get my case number the lady on phone was curt. Not rude but like someone that had not had their coffee yet. Two techs that came out were on time and courteous. Also very quick. They had my sliding door window out and and finished in less than 20 minutes. I have Tuscany sliders and windows. Worth every penny when they come out and replace for free. No questions asked. I am remodeling slowly and have used 14 windows and two sliders and I highly recommend them. Still have 12 more windows and a slider yet to go and will not deviate from Milgard. Especially with that type of free replacement!

Triple pane window warranty - I was very pleased that our window was warrantied after several years because the seal had failed. They showed up when they said they were going to and finished the job promptly. It looks great again!

Balancers for windows. Winston came to our house during the time frame that we were given - he was on time! He was very polite, professional, friendly, knowledgable and very efficient. Extremely pleased with his service.

Replacement of broken vacuum on panes and slider spring repair - Quality work. Fast and straight to the repairs. Explained some contributing issues causing the spring slider problems. Recommended silicone lubricant for additional correction. Was friendly and clear in his conveyance of the information.

The time span from request for warranty action to completion was very short. The serviceman arrived early and had the job done in minutes. Overall a very professional job. I've had several other windows replaced and the experience is always excellent.

The first visit, after waiting a month, your representative had the wrong window. The second visit, a month later, was scheduled for between 11:30 AM and 1:30 PM with your representative arriving at our residence at 9:30 AM. It was only by advance planning on our part the area had been cleared so work could proceed. This being said, your representative was knowledgeable, did a thorough and quality job.

Thank you for your service Milgard Windows. For whatever reason, 3 of our windows went through a change between the panels of glass. They had a “fog” that screened the windows and you couldn’t see clearly through the glass. I called to find out what we can do to replace the windows. The inside sales team were friendly and very helpful. I was so happy to be reminded that Milgard has a lifetime warranty and had an appointment for replacement set a couple weeks later. The service tech was on time and very friendly. He had the job done quicker than I had expected. Our windows are like brand new once again! So glad we choose Milgard when we upgraded our windows!

Darrell and Felix were great! Called first, on time, very courteous, answered my questions and then were done in a flash. I appreciate they were very professional and cared about my experience and were employees of Milgard, not subcontractors. I will buy Milgard again and definitely recommend!

Two double hung windows were repaired by James and his helper, Dennis. This experience was so much better than last experience in 2018. James and Dennis were very professional and did the repair in a timely manner. Very please with Milgard’s Customer Service that started with Betty.

Jim came to our house to replace a window that had been damaged and discolored as a result of moisture intrusion. We live about a mile from the beach so there is dampness every morning from the ocean. Jim came prepared with a new window. The process of replacement took less than 10 or 11-minutes because as I recall, he was interrupted by a call from his boss. Jim explained that the window was installed backwards in the frame from the factory in Simi Valley. The E-coating was on the wrong side and exposed to the damp moisture in the morning air. Lucky for us the Milgard warranty covered defective windows. Good job all around. We are satisfied.

I had double pane window that went bad. Everyone from the first person I talked to was extremely helpful and courteous. I gave them the information that was requested and the window was replace under warranty. No question asked. The installers were fast and efficient, even though the window was on the second floor. Thank you all very much.

Unfortunately, the technician on our first service call was not provided with the correct weatherstripping so we had to schedule a second call. Everything went very smoothly. The technician was thoroughly professional.

A new sliding door was installed but the installer could not get the screen door to operate properly so he initiated the service request. Jesus arrived on time, was very competent and friendly and put in a new screen door that works well. We like our new door and wish we had included it with our Milgard replacement window project a number of years ago.

Replace windows - Service was prompt and courteous. He arrived on time and I was given a reminder call days before which I appreciated. He did the work in a timely fashion and the windows look great. Thank you.

Window Replacement Under Warranty - The same technician (Josh **) came to my home for both installs. He was very courteous, talented and professional. I would highly recommend him for any window work needed by your customers.

Replacement of defaulted windows - We are definitely very happy with Milgard as they take care of the service to their customers. The representative here in Montana is GREAT. When they say they will be at your house to do their work they are here. Great experience with Milgard.

Patio door adjustment - The technicians arrived earlier than expected so was helpful in not being tied down. They were friendly and very professional. They adjusted the weather stripping and it works fantastically. I am very pleased and also had service within 3 days of my call.

The technician arrived at the beginning of the time range and efficiently assessed the requested warranty service and quickly remedied the problems. He gladly included servicing an additional window's operating issue without a hesitation. Great service call!

Appt was for 2-4pm, received a call at 11:15 am that they were way ahead of schedule and could arrive in 15 mins. Two techs were dispatched due to placement and height of windows. It was convenient for us. They replaced 3 windows and a slider and repaired window gear mechanisms on 3 other windows. Polite, efficient and out in about an hour. So far things look great!

My husband, Bill, and I were very happy with Nick, your technician. He was thoughtful, thorough, professional, affable and explained the problems and solutions completely. It was a very pleasant experience. He made sure we inspected the windows after his repairs and/or adjustments to be sure we were happy with the way they operated.

I couldn’t have been more pleased with the customer service a person that called me to let me know how they would handle our defective windows. She offered options and was pleasant and professional.

We got 18 zbar replacement windows and three sliding glass doors installed. Two of the doors were damaged in shipping and the third door had a broken lock. We had two service calls and the techs were excellent. We are hopeful it's smooth sailing from here. If not, the service folks have been great.

Milgard continues to awe us with their excellent customer service. Today we had two door locks repaired. One door was a French door bought about 2 years ago. It is better than new now. The other door is a slider bought way back in 1995!!! It also is better than new. Since 1995 we have never bought any window or door that is not Milgard because of their excellent service. The servicemen were incredible. They always make me feel that the decision to buy Milgard can never go wrong. Thanks again to everyone involved!

Reimburse for worked completed by vendor Cornelio Q&R. Service rep Michela provided an update stating the paperwork was in progress and the check should be sent by end of May. Cornelio did an outstanding job! Thank you, John **.

I had a defective brand new window that was fixed by Milgard rep. I mentioned several of my windows were extremely hard to close ever since we got them brand new when we built the house 12 years ago. He said in fact the springs in those windows was defective and recalled. I was dismayed that I wasn't notified years back, but was thrilled he would take care of my entire house of windows at no charge. They work so effortlessly now. Thanks.

I would rate the service (Installers) personnel were outstanding. Very precise, quality workmanship. Also the experience customer relations were great. Friendly. Very courtesy. Thank you for having quality employees. Great job. Thanks lots.

We called for service on our sliding door and always the phone was answered by humans. Repairman showed up on time scheduled. Smooth and easy and punctual. We really appreciated all of those qualities.

The lifetime warranty Milgard provides is extremely valuable. I've owned my Milgard windows for 14 years and I've had two windows where the glass cracked and those were not covered under the warranty, but I'm glad they cover glass discoloration because I've had 7 windows that Milgard replaced under warranty. I like that I can go on the website and request service. It's much more convenient than trying to do it by phone.

I am extremely pleased with the outcome of my service call. The technicians were great. They worked quickly and did a perfect job. My only complaint was that my order and service call was rescheduled twice because the part was incorrect. This was inconvenient but ultimately it was worth the wait to get everything completed so well.

Door replacement - The install went great, Felix was very professional and courteous. I did notice after the install was completed that the "outside" portion, (glass) on the stationary side of the slider is "flexing". I called and was informed that this is "normal". I hope this is correct as none of the other surfaces do this.

My bedroom sliding glass door was getting difficult to slide open and close. The gentleman that came to work on it were quick, efficient, and friendly. They called 15 minutes before they arrived to verify I was available.

Seal broke on two windows. Called for replacement per warranty. Repair appointment was a bit further out than expected. However email and one tech arrived as promised, repair was done in courteous, efficient manner. Very happy with the experience.

It was easy to get an appointment to replace my windows, but I give 5 stars for the customer service the technician provided. He was friendly, courteous and even cleaned the window and transferred back my kid's window sticker in the same corner. He was pleasant when I asked about the warranty. Very nice experience!!!

We called and reported our defective windows. Milgard took our info and got on to it right away. The tech was here this morning to replace the windows. They look beautiful. Thank you so much. I am so glad we chose Milgard for our windows. Many thanks, Terry and Judy

Excess silicone on one window, and screens on kitchen window with "LOCKING" pins that are darn near impossible to use. True, as pointed out by Milgard's service technician, the screens fit snuggly without the pins. But if the pins are there shouldn't they be easily used? Severely underwhelmed by poor quality control.

I had some window glass replaced under warranty. That was much appreciated. My complaints: 1) long wait times on the business office telephone and some disorganization in locating my order, and 2) an unfriendly first installer (but a nice second installer.) After all, the finished product was worth it!

The frame of at least three windows was separating from the glass. We noticed that 3-4 other windows are separating, but are within manufacturer's parameters, and was suggested to make another appointment when they separate more.

We love Milgard! Today we had a window glass replaced and a door adjusted. Our service tech Rueben ** was very professional and efficient. He solved all of our problems quickly and with the skill of an expert. Definitely 10 out of 10.

Clint and Victor were great technicians. They were extremely competent, professional, patient, and kind! Thank you so much! I've have a 4000 square foot house full of Milgard doors and windows for 30 years. I will only buy Milgard. Thank you! Karen

Window replace - Good job And Milgard has a good warranty. You stand behind what you say. Thanks. We have been with Milgard for many years. If we were to build a house in the future I would use Milgard windows again.

The service tech was great. Really nice and very efficient. The process to get him out to fix 2 windows was a nightmare. I started contacting Milgard in February. Way too many emails, phone calls and rude customer service people. I was made appointments I never agreed to, I was first told Milgard only came to Auburn on Tuesdays, then I was told a Saturday could be made. I never heard anything, I called to add the second window and was told there were NO Saturdays because no one wanted to work on Saturday! So my only option was a Tuesday, I watch my granddaughter on Tuesdays so my son had to take a day off work so I could be here. The very nice service person who came told me they would have and should have made an acceptation for a Friday or Saturday appointment. The last female I talked with on the phone back in the end of March was very rude. Not a way I feel customer service should be handled.

We had a single window seal (out of about 13 windows installed) fail. We called and you sent an expert technician to repair. Tech showed up as scheduled, repaired the window, and was on his way; he was cheerful, professional, and competent. We could not be more pleased with our purchase and with warranty. We will highly recommend Milgard because they stand by their products and their customers.

I had a broken glass replaced today. I was very happy with the service. The technician was very professional and finished quickly. I am very happy I purchased Milgard windows. The quality is great and so is the service!

We just had some Milgard windows install. There was a concern we had with one of them with the grid pattern. It was looked at quickly and resolved quickly. Milgard stands by their products which is so nice to see today.

Replaced the glass on my window. My bedroom window discolored. Seal was broken. I want to add that Alex - the Milgard installer called me 20 minutes prior to arriving and told me he was on his way. As a customer, I appreciated his phone call.

Installer did a great job removing the old windows & replacing them with the new ones. He was very neat in his work & did not leave anything to clean up. He was very thorough and efficient. I appreciate the work that was done here today.

Mike, from Fruita, Colorado was due on site between 1 & 3PM. I was glad that I drove all the way from Grand Junction to Montrose to meet Mike because my Contractor was not there to let Mike into the house. Surprisingly my Contractor did show up. My Contractor makes appointments he does not keep so that's why I was there, to make sure Mike could complete his job. Mike arrived at 1PM and made the necessary repairs. He showed me how to use the French Sliding glass door. He was wonderful and thorough. Very professional, nice, friendly, experienced, quick and very eager to do everything to satisfy me and to make sure all of my questions and concerns were answered. From what I could see, Mike did quality work. He is the very best of the best repair men I have had. Thank you for hiring such a terrific person like Mike.

We bought our home in Gig Harbor in 2013, it was built in 2007. Yes, the windows have a lifetime warranty if you are the original homeowner. However, the windows have a 10 year warranty (after installation) if you are not the original homeowner. As of 2019, we have had 8 windows lose their seal and are expecting to have to replace at least 15 more in the next 5 years. We are looking at $2-3K per year for window replacement with no end in sight. We previously owned a home with all Andersen windows and never had a single one lose its seal in 27 years. Milgard produces a cheap product, clearly has a quality control issue and they will not stand behind their product. If you buy a home with Milgard windows, be prepared to replace them all over the next 5-10 years.

2 stars only because the repair people are wonderful. No stars for Milgard’s quality control. My review is mixed. I ordered 2 sets of French doors with sidelights in November 2017, they were due 2018, but came in very poor condition. I had to wait for 6 more weeks for redos. When the redos arrived they were also not up to the standards I had purchased. My door rep had a Milgard rep come to inspect them. The Milgard rep said... “Well, they are better than the last set”. I was shocked, and replied, 1. I didn't order "better than the last“ doors, I ordered NEW doors, 2. I told him he should be embarrassed by his comment. "I couldn’t believe Milgard would approve of your comment." - The second set of doors were installed May 2018 as an order went in for a 3rd set to replaced another 6+ weeks, the third set was replaced summer of 2018. These were fine.

The plastic track cover that you walk over when you go in and out of the door cracked after a few years of very light service. We contacted Milgard for a warranty repair and offered to install the track ourselves. We were told the cracked track was not covered under warranty and that I could not even purchase a replacement track cover from them.

Fantastic repair guys!! Very Polite and knowledgeable. Analysed the problem, replaced all hinges, adjusted doors. Asked me both during and after the job if I was satisfied with working condition. There was a several week wait between company call and repair date. l

Milgard was faithful to their lifetime warranty. However, it took several months to get the work done. The technician was very courteous and handled the job quickly. He was very knowledgeable and amiable.

We are extremely pleased with the service Dave provided. He called before he came and was very professional, working quickly and efficiently. Our windows are now working smoothly and quietly again. Thank you!

It was difficult to schedule an appointment and took a long time to get the repair scheduled, but once done worked out great! Installer was courteous, on time, and professional. Glad I have Milgard windows in my home!

A window pane broke (on its own) and Milgard replaced under the lifetime warranty without a hassle. It is curious that Milgard requires confirmation of my physical address with legal description on record with county. That took a little extra effort on my part since my mailing address isn’t in the legal description.

The installers were prompt and polite. I appreciated them calling when we were next on their list and introducing themselves by name when they arrived. Installation appeared to be efficient. They cleaned up when finished. Thank you for an excellent experience.

First order for replacement glass was done incorrectly. We were closing on our house so we needed the glass replaced before closing. They expedited the replacement and it was done a week before closing.

Good installer. Communication through email is difficult with your company as far as getting the service set up. I also had to measure my own job.? The glass wasn’t correct and they had to come back a second time.

Milgard has a nice process to replace failed windows. I love being able to send the information and photo online, then have all appointments made online. All Milgard employees have been very punctual, careful, and polite. I wish all businesses had Milgard's great customer service! Thank you!

Mr. ** was very polite and very knowledgeable about Milgard products. Mr. ** was extremely efficient in replacing the glass and window rails. He had a perfect system, not only how he disassembled the windows, but how he reassembled them. Mr. ** is a true asset to the Milgard company.

This is the 3rd time we have had a window replaced due to cracking/ breakage due to heat/cold reaction. We don’t even open these windows that are above our kitchen sink. The center window had to be replaced due to condensation. Each time I had to take off early from work for the installation. We just had every window and French doors replaced with Milgard windows and I am hoping we don’t have any problems like we have had in the kitchen.

We purchased our house 3 years ago and they had put Milgard windows throughout. I have had them come out a few times since we have lived here to replace the windows because the seals have broken and the inside of the window looks like it had scratches. I now how (3) more windows that this has happened to. I sent in a service request but was told that the transfer warranty is up and they cannot be replaced that I would have to go through a local vendor that carries those windows. I am reading on this website that another customer who had the experience was offered new windows but they had to pay for the labor. That was not an option that was offered to me. I have been a loyal customer of Milgard - we had them installed throughout my previous house. I am requesting that same service, I will pay for the labor, I just want the windows replaced. The windows look terrible and I would like them replaced. Looking forward to hearing from someone -