Milgard Reviews

Customer satisfaction should begin with Quality Control/Quality Assurance (QA/QC). Sliding Glass Door arrived without weather stripping or door bumpers. The service representative that brought the weather stripping did not bring the door bumpers and suggest we cut a piece of wood for a bumper. The second service call forgot the door bumpers and said they will order and send them to me and I can install them. An incomplete assembly is a QA/QC problem, responsible employees are not checking their work.

THIS install went rather well... considering it was maybe the 6th try! Really shouldn't have been this painful or have taken almost 3 years to get it right. Almost dreading to call again if we need another service call... Milgard is not the company it used to be.

The service technician was awesome. Called ahead was neat clean and very professional. We have never had a problem with any service technicians and love that you stand behind your product. We continue to recommend your company to friends and family.

The service technician did an excellent job of fixing the window. I greatly appreciate the goodwill from Milgard, but not entirely sure why the issue would not have been covered under lifetime warranty.

We couldn't be more pleased with the service provided by Milgard. From our call to customer service; to the initial visit by a knowledgeable technician; and to today's installation of needed replacement windows, each contact has been professional and completely hassle-free. We recommend Milgard without reserve.

Servicemen called to let me know they would be arriving early. They were very efficient and had the entire job done in under 2 hours. Replace 11 windows with broken seals. They were friendly and helpful and very neat. I would recommend Milgard to a friend.

Disappointed that new installation is not a priority and we had to wait 2 months to have the french doors. Installation took place 11/19, claim made 11/20 no response to request for almost 30 days. Following my needed response with a promise of contact within 1 business day that never happened. 1 week later, I called and my information still had not been gathered to set service visit. Service call was today, 1/11/19. My doors are finally fixed and I am happy now. Service person was friendly and competent and made things right. I would recommend better customer service as this is the 2nd time we had an issue with no response to claim request. Both times we had to make calls just to get service. Love your products but cannot give you high stars as there is a lack of customer service.

Casement windows with broken plastic inserts in locking mechanism. Awning window with disconnect of opening mechanism. I managed to fix myself after several days of thinking about it. Technician was great. He did not know why the service call I made had been so negative. Would have willing fixed awning window as a warranty item. Original call to service was disappointing. Essentially pressed to deny service saying not on warranty. I complained to local manager. This is second time they have come and fixed things. I have recommended Migard to friends based on those experiences.

The Balancer broke on one of the windows and had 2 windows that had broke their seals. Contacted Milgard about the problem and they made appointment to repair the problem. All I had to do was get the information from the windows. They also replaced the balancer on 3 other windows, as was told if the one broke the others proably were due for the same problems in time. Very nice the company is looking ahead to future problems. That is customer service.

Replacing windows was done very professional and quality of workmanship excellent. The technicians also helped us put in new balances - the springs that open and close windows - that had been sent to us from Milgard but we were not able to get installed by ourselves. Turned out, the balancers weren’t quite right for windows so they had some with them that did work. We really appreciated their help.

The broken window casing was fixed at the seams so it would open/close and lock properly. 2nd time this had to be fixed. The backslider is very hard to open and close. I asked for this to be treated so it would slide more easily and the tech worked on it but no noticeable difference. Not happy with this slider at all. I have to use two hands and all my weight to open and close the door.

I thought the repair of my shattered glass was not included in your lifetime warranty, but your technicians are working at my house at the time of this email. THANK you Millgard you are a true example of a customer oriented company. Thank you as well for replacing the springs of the two windows downstairs. I will for sure recommend Milgard to all my friends and contacts.

Window Warranty Replacement and Repair - Steve handled our case with the utmost professionalism. He and Matt completed our replace and repair warranty work in a careful, expedient, thorough manner. We will be repeat customers and recommend to others!

Tony and Mike were prompt, friendly, efficient and quick. We have elderly parents who live with us and made part of it a challenge for movement, but they were both respectful and kind, considering the situation, and for that alone we are grateful. We appreciate how the whole experience was handled and expedited.

A builder installed 39 Milgard windows in a brand new home in 2017. When customer service was contacted recently, a case # was generated to address an issue with one window on the 2nd floor. All information to identify the specific window was submitted. Since the case was generated, customer service was contacted regarding additional windows on the 2nd floor not operating properly. The rep requested info to identify these windows. I suggested that a sales or service rep come to the property to determine exactly what the problem is and how to resolve it.

Excellent service, the two gentleman arrived earlier than scheduled, (which we appreciated) with a call prior to that asking if ok to change arrival time. Both very professional, friendly, in and out, good job... appreciate the fine service - as always!

Excellent, best in home service we have ever had. No hassle, friendly, efficient and courteous service. All questions answered! Service team was on time and the two person team went out their way to make sure we understood what we needed to do if a problem develops.

I ordered my Milgard Tuscany Series Vinyl windows in the first week of November 2018 and was given a delivery date of December 5th. The windows arrived on time but 4 of the 17 windows had the incorrect grid pattern. Also, the delivery guy came earlier than expected and decided to leave the windows in the mud and rain next to the house instead of inside - even though the house was wide open with no front door. Mistakes happen and even though this was going to push our schedule back (an expensive inconvenience when building a house) I was willing to forget it as long as they rushed the delivery of the correct windows I had already paid for.

We have been very satisfied with the handle (broken handle on sliding door) which is easy to manage and lock. However, It suddenly opened on the top portion so we requested service via FreeLite our installer and sales rep.

Milgard replaced the broken plastic lock handles with metal ones. It took a long time to get them in stock but all is good now. They had broken many times so hope the new ones are the final repair needed...

Two door latch handles and the part around the key hole that had discolored (from white to yellowish) were replaced. Insulation strips around the windows that were damaged were replace. The technician, Marco, was quick knowledgeable and has good PR skills. We are very satisfied with the work done and hope that the issues will not occur again. However, if they do, we know that they will be promptly taken care of by the Milgard Company. Thank you!

Milgard replaced 28 windows in our home over the past few months. They were extremely efficient, polite and reliable but most notably, persistent in the replacement of one small, curved window that took 3 tries to get fitted correctly. We could not be happier with our experience.

We had a number of windows that had gone bad. They were under warranty, they sent a representative out to look at them and take measurements. The returned in several weeks and replaced them. They arrived on time, both times, replaced the windows quickly and were very tidy. Would highly recommend.

Glass replacement on multiple windows/sliders - Lonnie ** and his partner were excellent! They replaced multiple windows and sliders on failed glass, even within an aviary that took required entrance and operation within the aviary filled with birds. Neat, tidy and efficient, I did notice when putting things back in place after they left that one of the slider pane's replaced has a 10 inch scratch into the glaze right at eye level, not sure if that can be corrected.

We needed to get 4 windows replaced due to seal failure. It actually took a pretty long time to get them, and then one of them was the wrong one and we had to wait another long time. Normally I would be kind of upset, but the guys were very nice and very quick while they were here and I was getting them replaced for free, so I chose not to complain. They probably could work on their time efficiency though... no problem with the on-site service. Love the new front window!! Big difference!

Screen door replacement - I’m at a loss for the gentleman’s name, but he was VERY nice and professional. He was running late so called to let me know and even gave me a “heads up” call 20 minutes before he arrived. Came in, fixed the problem, and was on his way in less than 30 minutes. Job well done!

Three windows on the south side of the house failed. It took a while to coordinate to have them replaced. The work was finally completed on 01-02-2019. The service person was very professional and efficient. Thanks Milgard.

They still couldn’t figure out the problem. We switched out the sash to another window. It’s still hard to open. It’s very sad that it can’t be fixed the guy was nice. But was also perplexed of what to do.

Patrick arrived to replace two sections of glass that had failed over the years. He was polite, efficient and neat. The work done was excellent... both windows look like new, The pre-manufactured sections of glass were exact and fit perfectly. For my window purchase(s), Milgard products, along with their warranty, are my #1 choice.

The window looks great, but leaked like a sieve in one corner during the last LA storm. The worst part of the customer experiences was having to wait 4 weeks to have the window inspected. Then only to discover they hadn’t booked it on their end - they misplaced my 1st request. Now I have to wait another 4 weeks. Just so you all know, the hub in Simi Valley handles all of Southern And mid California repair calls. Therefore, if Milgard doesn’t get the window right, expect to wait a long time for them to fix your problem. The tech who assembled my window obviously wasn’t paying attention to their work.

The technician was great. He was friendly, efficient and timely. My only complaint is the time it took Milgard to schedule to have someone come out. I waited two months for service. I have been working on another window issue since October and they scheduled me for February. I thinks five months is excessive.

Matt and Steve were fabulous. They arrived within the window of time that was noted. They noted that the glazing provided was not correct for the window identified, but adjusted accordingly (the original order identified the left window, but should have been the right). Very respectful of the house (cleaned up, making sure not to track anything in). They were very efficient. Looks great. I am sold on Milgard products and service.

I ordered two sliding glass doors this fall through Home Depot. Once I received them in October, one was not the door I ordered, it was missing the retractable screen. Home Depot required me to install the door in order to get the warranty. It took over two months before Milgard could take a look at the door. Even though the retractable screen is supposed to be built in at the factory, the Milgard representative worked hard to route out the door and install the screen. We won't really get a feel for it until next spring but it looks like he was successful. Thank you!

We examined the screen brought to us by the technician and it appeared to be good. Due to city workers working just outside the window in question and raising a lot of dust, we informed the Milgard tech that we would replace the screen ourselves when the city workers are gone.

Pete ** (Service person) called 30 min. before arrival, arrived early. Very nice guy, easy to talk. I explained my problem (locking pin would not engage), he know what to do to fix the issues. He explained why it might of happened. Pete said, "If the locking problem happens again, call Milgard and tell them they will need to replace the whole locking unit."

As is typical with all our Milgard experiences, the technicians are quite friendly, ask clear questions, explain what they will be doing, and get right to work. Our whole family appreciates their interpersonal engagement and professionalism.

Repair double hung windows - Johnny was so nice and knowledgeable. He knew exactly what needed to be done. He had to improvise since the parts he needed had NOT been ordered, but they work. I am so happy I can easily open and close the windows now. Thank you.

You technicians were very efficient and thorough in the recent appointments for warranty window replacements at our residence. They also made adjustments to correct minor problems with a crank-out window and seal around another such window. We very much appreciate the service by Milgard and your technicians. Thank you!

The crew that came out to repair my window did everything right... A call when they were on the way, arrival during the scheduled time frame, friendly and helpful, with the job done right. They were very accommodating by adjusting another Milgard window I was having problems with, rather than making me schedule a separate appointment.

Pete was on time, professional and proficient, just wish he would have shared the windows still needed more parts replaced before leaving. Bottom windows have been balanced. It appears top windows still need to be balanced.

Although there was an initial problem--the wrong pane was ordered, so they needed to come back a second time with the right pane--both men were professional, quick, nice, and I felt good about having them in my home. They cleaned up after the work, and my repaired window (100% covered under warranty 10+ years after installation!!!) is beautiful! Kudos to Milgard and to the two people who fixed my window!

Really appreciate the punctuality, communication prior to arrival, and the quality work performed by your Milgard professional. We love our windows, and even more now, because of the great customer service.

Window Pane Replacement - The job was done well and quickly. The only complaint I have is that the window is dirty. It's also on the second story of my house so I can't reach it to clean it. So now I have a big new dirty window.

The guys who came out to replace a window we’re more than professional! They even called and let me know where they were about a half hour before they arrived to say they were running a little early. They did a great job, were friendly and super helpful! Thanks Milgard! I would recommend you any day!!!

Service rep contacted me to ask if he could arrive earlier to perform the repair. I agreed and he showed up right on time. I showed him my concern about the door not locking securely. He diagnosed and replaced a faulty part inside the door frame. Tested and demonstrated how the lock should work. He was done in about 15 minutes. Very polite, professional and friendly. I have used Milgard to replace windows in two homes and would do it again and highly recommend the products.

We had a window sash break when the spring failed. Bobby ** came out and assessed the issue, then returned when a replacement window was available. Bobby was on time both visits, extremely competent, very courteous, and wonderful to work with. Many thanks, Bobby! Thank you to Milgard, as well, for their wonderful warranty.

I ordered 13 windows from Milgard and all of them arrived damaged. The windows were scratched, several locks were bad, and the windows were very dirty. The workmanship was also poor. The welding on the corners was really bad, they were very thick and protruded. I expected more from Milgard since everyone I spoke to recommended their windows. I’m guessing they were once very good, now they are terrible. Did manage to return the windows to the store I purchased them from. Now I don’t know if I should give them another chance to earn my business.

Requested replacement windows for 14 year old windows that had film/crud accumulations on the inside of the double panes. Phone customer service was very helpful, and the installation was done at the appointed time and very quickly.

Our house was built in 1997. Our sliding glass door became foggy this year. With a little help from our local hardware store, we discovered that Milgard would replace the glass with no charge! This was a great Christmas gift and greatly appreciated. I will not only use Milgard products when necessary but tell all my friends to do the same. This is outstanding customer service. Thank you!!!

Technician was on time and prompt. Very courteous, he worked quickly to resolve the issues with 2 windows and explained the function of the windows in regards to moisture within the windows themselves selves. He did not have the right part to replace a piece that he could not repair but did replace the broken lock with another so that the window could lock and seal shut so the cold air would not come through. He said the part would be ordered and he would be back out to replace temp. part with the right colored part. He did a SUPER good job. Thanks.

Window adjustment on locking mechanism - We are so pleased with Milgard windows. We love the way they look and operate. Milgard has been great with coming for adjustment. The man checked all our windows not just one that was causing issue. He was GREAT!!

James and his partner replaced some defective windows in my home. They were both very professional, efficient and friendly and did the job in no time. They both represent Milgard with excellence and are a great asset to your company. Unfortunately, although replacement was done at no cost under warranty, I could not rate the Value nor Quality any more than Average since the home is just 7 years old and the defects showed up over a year ago.

Window replacement - The entire experience with Milgard, from the initial phone call to the actual installation, was very good! Customer service team is very good and actually, and that the two-person crew that came out was fantastic.

The total time (# of days) to complete the 8 window replacements was a little longer than what was expected. However, all the technicians involved were very professional, polite and on time when scheduled. We appreciate all involved at Milgard and would recommend Milgard to family and friends. Thank you.

A timeframe was previously provided well in advance and this facilitated planning. The representative arrived on time and as scheduled. Three windows were repaired to my satisfaction and without an issue.

I submitted a warranty request online and waited **six weeks**, before I finally called on the phone. The woman who answered just kept saying how they were busy, no sense of concern that six weeks is RIDICULOUS to wait to even hear back from a human (and even then, they didn't contact me, I contacted them). However, once the technician came out (and it took another ~3 weeks before they would come out), it went great. He was on time, courteous, immediately identified the problem, and then fixed it right away. The onsite component could not have been better.

Both people out to the house were very professional and thorough. Dealing with the people in the office was a bit challenging because 1) the order # was not avail for my windows in question, 2) I got some callback messages but without any info so I'd have to call and get in the queue all over again - they could have left a brief message, not just call us back and 3) the time to wait for an appt was long on both accounts (review and install).

Assess Leak in Slider - The techs let me know they could arrive early which was helpful. They explained the crack ran below the surface into the frame causing the leak, and was done during the previous install, and not covered by warranty. This was very disappointing to hear. However, they were upfront about this and said it could not be patched, and to contact an authorized dealer.

The serviceman was on time and complete the tasks as required. He was not give all the parts for the latch but did have spare parts in the truck and was able to complete installing the latch without having to return another time.

Replacement of dual panes window - The process to report, wait, and installation took approximately two months. The first window delivered was not the correct size. The office could not locate the kitchen window dimensions in my file.

Window replacement - The technician arrived in the stated time frame and called to alert me when he was about 10 minutes away. He answered all my questions and replaced both windows in less than a half hour from arrival. A completely painless experience which makes me wish I had called much sooner!

I have Milgard windows and they are a lifetime guarantee. Had some issues with a couple windows not closing, they are 12 years old... and called, got an appt, it was kind of far out but I wasn't in a rush. They arrived on time, a wonderful tech helped get my windows in ship-shop shape and he gave me some tips for keeping them in good shape. He had to manage around my shutters, warning when you get shutters you can't get your windows out w/o taking off the shutter. My tech was a pro and fixed my windows w/o having to take out my shutters.

Been looking thru the fogged window for 3 yrs. Serviceman arrived within scheduled time. Looked at paperwork said window will be replaced from the inside got his tools and the new window. Took his shoes off when entering home. Replaced window. Cleaned the window. Was here 15 mins tops. Should of had that window replaced 2yrs and 11 months ago.

From the time we submitted our request to the time all windows were replaced, it took over 7 months to complete! Other than that, the customer service and repair team was easy to work with and very accommodating.

I had two windows that had lost their seals, resulting in fogging inside the panes of glass. Two workmen showed up at the allotted time (actually an hour early, which worked out great for me) and changed out the windows in about 10 minutes. The warranty is why I chose Milgard instead of another brand when I built my home.

Milgard is a great product. This is my second Milgard thermal break patio slider. They are beautiful and functional. I love the lifetime warranty too. Thanks Milgard! I would have given five stars, but the waiting list was a bit long. Worth the wait though.

Door lock not functioning. Repairman on time and fixed the lock and made sure everything was working correctly. Also, he was very knowledgeable and gave me some additional hints on how to keep the door opening smoothly.

We built a new home in 2011 and the builder (D.R. Horton) used Milgard windows. During the first year, we noticed many of our windows had gaps on the edges (between the window and its frame). The edges of the window appeared to sag, exposing the gap. We submitted a warranty claim and Milgard responded quickly. The service rep explained the problem and said it was a manufacturing error. He showed us the exact part and how it was misplaced. He spent three or more hours resetting most of our main level windows.

8 ft slider was very hard to open and close. Your men are very nice and polite, sense of humor too. I am a very happy woman today. No more struggle with this door. You helped me a few years back replacing a 5ft picture window. I have nothing but great respect for a company that stands behinds it products. I always brag about Milgard. I certainly recommend you to my friends. You are outstanding!!! Thank you so much. Have a wonderful Christmas and a prosperous New Year. May God bless you. Thank you to your guys too.

The technician was very good and replaced window in a short amount of time. He was professional and customer friendly. My only negative comment is that the total process from submitting my claim to the replacement of the window today took too long.

The doors were repaired and I am very pleased with the ease that they open and close. Your employee was very professional and quickly did the repairs. Thank you so much, purchasing our Milgard windows and sliding glass doors was one of our best decisions we have made.

A month after new window was installed, I noticed a long crack in the upper pane. Contacted customer service to request for service repair. Appointment was scheduled for 3 weeks in the future with a 2-hour window. On day of repair, the serviceman arrived one hour BEFORE the 2-hour window. Fortunately, I was home. The repair took all of 16 minutes. Serviceman was professional and courteous. Overall, very happy with the service call.

Good Experience. Window did not have identifiable numbers in between windowpanes which made finding the order difficult. However, providing other details like window size resolved the matter. Only other small issue is timing of replacement. Not in our area very often which lead to a 1-2 month wait.

We installed 77 Milgard windows in a new home 20 years ago. On every occasion, Milgard has stepped up and replaced windows that had problems (typically seal leak on Argon filled double pane). Installers always professional and a pleasure to work with. I highly recommend Milgard to others in the process of building new homes... Lifetime guarantee and they stand by it...

Problem was resolved quickly and professionally. However, one of our 2050 single hung windows came without a screen. We notified Pioneer Glass about the missing screen when we notified them about the issue with the lock but it was not included on this work order. Should I follow up with Pioneer Glass or can you send us a screen? Thank you.

Mark work diligently to reseal the previously installed window, adding additional caulking to maximize waterproofing. Hopefully it worked this time. He was very cordial throughout his visit. Great service.

We buy Milgard for service & warranty. Milgard has had to replace quite a few windows for us. The fact that the windows failed is not so great but warranty service is outstanding. In balance, we are pleased we bought Milgard.

Repair of Patio door handle - Received reminder call the afternoon before saying Svc. Tech would arrive betw. 2 pm & 4 pm - Thank you! He was right on time! And called & left message of his Est. time-of-arrival ~ 20 min prior. SO Nice!

I called Sun City Glass of St. George, Utah in October 2018. They were the installers of the five, (72 W x 60 H) replacement sliders in my home in the summer of 2012. The windows operate and look great, and offer a darkening protection from the very strong sun's rays we get on that side of the house. A bird must have struck one window pane and created a tiny crack (small 1" circular crack in outer pane) which we didn't notice until we were doing a routine wash. Sun City Glass referred me to you (Milgard) to get the paperwork going.

After two months I've given up on getting a window replaced. The final straw was a 2hr time for my appointment which didn't work. Any other 2hrs would've worked. The agent was less than helpful, telling me to leave a key or have a neighbor come over. No trying to find a new date, even when I asked to push it out into 2019. This was also the second attempt as the first appointment yielded the wrong window replacement.

The two gentleman Oleg (and sadly I can’t remember the other technician's name) were very good at getting the 20+ windows they serviced knocked out. They were pleasant to work with, and mindful of all the apartment unit spaces they accessed. They were also very efficient and knowledgeable with the window repairs. We’re a Happy customer!

This is the third time that we have had the same issue with the latch on the door. It always takes a month or more for someone to come out and fix our inoperable door. We weren't able to open it for a month this time. No one has been able to tell us why this keeps happening. However, the Service Technician was great. This is the second time that he has been to our house and is always terrific!!

All sliding doors were installed by our builder in March/April of this year. Always had issue with the large 16'-0" living room slider. However, Norm, your technician was knowledgeable and worked efficiently to correct the issues with all three sliders.

Replace two glass units. Service rep. was very efficient. He had the glass replaced in about 30 minutes. He did a great job and was very friendly. He also addressed a problem with the screen on a Milgard sliding patio door.

Tom and his associate showed up this morning on time and with the correct replacement windows. Tom was very courteous, professional and efficient. They replaced six windows in a little over one hour. It is because of people like Tom that I will continue to recommend Milgard to friends and neighbors alike. Well done!

I would and will recommend Milgard to everyone who needs windows. They stood behind their product and the repair tech was quick, polite and knew what he was doing. Thank you.

We built a new house in 2007 and installed all Milgard windows and patio doors. About 5 years ago the windows started spontaneously exploding. The 1st window to explode was in the garage. The inside pane on the slider shattered. We replaced it at our expense because Milgard told us their warranty did not cover breakage. Approximately one year later the 2nd window was the outside fixed pane on the same window. That was followed by the 3rd window an outside fixed pane on an upstairs window of the same size. The 4th window was an outside pane on a bedroom slider that exploded with a loud bang. My wife was sitting directly below when the window blew.

Hector called about 15 minutes prior to the window of time the company said he would arrive to let me know he was in transit and would be at my home within 20 minutes. He arrived just when he said he would and promptly replaced the defective window. He had all the tools he needed, took great care to not make a mess in the work area and explained everything he was doing. He was personable and professional and is a great representative of your company.

Constant communication on arrival time. Stayed until the job was completely finished and we were satisfied. Answered all our questions. Difficult problem, but solved with determination and persistence.

Rick and Victor were friendly and efficient and took care of the problem door in very little time. While the wait for service was quite long (over 2 months from request to service), the time in my house was brief. Kudos to the guys who got my door rolling and locking again.

Milgard tech Brian was on-time and efficient. Understood our issues (window leaks) and got right to work. Hopefully, our issues have been resolved, but we discussed next steps if issues re-occurred. Milgard has been very easy to work with and never questions any service issue.

Had 4 windows that turned 'cloudy' inside/within the glass. Needed to replace them. Service rep did an excellent job - arrived on time, and completed the work quickly an professionally. I was VERY pleased with Milgard's response to my need.

I am impressed by the service Milgard offers its customers. I didn’t expect Milgard to replace the damaged glass in some of the windows and slick g door I installed in my home 13 years ago. I will always buy Milgard. I will recommend Milgard to everybody remodeling or building a new home. Thank you, Milgard.

Two windows were replaced due to the "seals" failing. The other window needed to have the metal sliders on both sides replaced. Repairman Favian was wonderful - called to let me know he was 10 minutes away, extremely professional yet personable, conscientious and neat - no debris or mess anywhere! Wonderful representative of your company!!!

My Milgard service tech is the person who noticed the foggy window on his last visit. He took the time to climb up to the window to measure it correctly, then he called in the order for the replacement. This was the FASTEST that Migard has ever come back to install a window. We were completely satisfied by our service tech and Milgard. Thank you for being prompt. Also, right on time. In years past, we have had very long wait times to get a window replaced, so we were especially happy this time. Please keep up the good job!

Victor and his partner were very friendly, courteous and worked efficiently. They cleaned the windows leaving them crystal clear. We have a great view of the Catalinas from the side that the windows are. We are happy with the installation. It's like they were never here.

We were very pleased with our service - Ben was on time, called before he came and immediately knew what needed to be done. He took the door apart and put it back together in ten minutes. He was pleasant and professional. I am very pleased and would buy Milgard every time.

I was very happy the service performed by your personnel. It is a shame that they had to perform this service as these are problems from the factory. The soft lock rod rattles because there isn't a grommet for the rod to travel through. The soft lock upper plate was not in the right position and had to be moved. None of the upper and lower catches were in the right position. One of the vinyl end caps on the vent panel was warped. The doors are well made but need to be quality checked before leaving the factory.

Our French door had problems closing. I was informed in advance about the visit and was sent a few reminders with the name of the representative who was supposed to come for a visit. Ed came within the two hour window assigned and was very professional, friendly and efficient! He has fixed the doors and answered all of my questions. Thank you for such a wonderful customer service!

First trip had wrong color glass so had to reorder. When he was here saw the sliding glass door opened hard so when they returned with right glass they replaced the track and rollers on the door. It opens easy now. Thanks so much for taking care of it.

The representative who serviced our window was excellent. Very professional and personable and friendly. Service was fast an thorough. Milgard always stands behind their product and services promptly. Great company and great people!

We have had about 7 windows replaced under the Milgard warranty program and they have done a fantastic job standing behind their product. Technicians were polite, knowledgeable, professional, punctual.

I was very impressed with the installer. I am not impressed with this evaluation. This asks for me to take the time to look up the order number from previous emails. I am taking the time to complete this evaluation. Can you not look find this order by referencing my name, or email, or address, or phone number? This evaluation then states that “I am responsible” for my comments and that I should “Review Guidelines”. This sounds almost threatening rather than encouraging the consumer to take their own time to complete this form. You may want to review this evaluation form if you are not receiving many replies.

We purchased a window last year and recently discovered marks and smears on the inside of the double panes. My service center requested a warranty claim, and although it took a few weeks to get an appointment, the service technician arrived at the end of the proposed time window (without a call "on his way" but we made it work). He was fast and courteous and got it replaced in about 10-15 minutes. Great experience.

When my slider was originally installed, the two caps on the bottom of the slider that adjusts the wheels were missing along with the door keep in the middle of the door. In addition there was a flaw in the glass. The guys that installed the slider and the guys that did the repairs were outstanding. Since this slider is in our second home I needed to make a trip over 350 miles to make sure the repair work was done. You need better quality control when the window is delivered.

Window not working. Bobby was on time, courteous, knowable, fixed the problem in 10 minutes. Could not be any happier with both the service he provided or the help of the service consonant. Thank you for a quality product and excellent people.

Came early and did job very quickly. Only problem earlier was trying to find and read number on window. Must be better way than having to climb ladder and struggle to find and read. Took many tries and calls to Milgard.

Excellent warranty service, at every level... from initial call, to service repair. Everyone is courteous and friendly. Repair person came in and quickly did the job. No mess whatsoever. Many thanks!!!

Marks could not easily be removed by installation contractor. A new window was ordered and installed today, no questions asked. This went so smoothly. I appreciated the company’s willingness to please.

Installers were prompt, worked quickly and cleanly. Couldn't be more pleased with their work. It is unfortunate that 4 windows failed in 11 years. It appears that we may have others that are not as clear as the ones that were replaced.

Repair and adjustment of screen and sliding door. Repairman found the screen door to be off the track. Reinstalled on the track and adjusted screen to close and latch properly. Lubed track for smoother operation. Problem with main sliding door would not lock properly. He made adjustments to latch assembly and lock holes on top and bottom of the door track. He also adjusted door height and track operation. Door now operates and locks as intended. I am very happy with the service call and repairman. He did a good job and made sure the door operated correctly.

We purchased Quiet Line windows for our bedroom and recognized something was wrong due to loud popping and cracking noises coming from some of them. We notified the installer in February 2018 who inspected the windows and connected us with Milgard. A representative came out and attempted to fix the windows, which was not effective. The noise continued and Milgard came out again and showed me defects in the windows that he said he didn’t notice before. He is coming again to attempt another repair. In the meantime we’ve endured disruption of life as our bedroom is filled with the popping/cracking noises coming from these expensive windows.

The Milgard team replaced under warranty fifteen glass panels for some of my 15-year old Milgard aluminum-frame windows. The panels had either internally fogged, or had developed internal surface 'tracks'. The same team who previously carefully measured my windows for panel replacement also installed the new panels. The team arrived at my home as scheduled. For both visits to my home, the team worked safely and very efficiently. All new panels were installed without apparent fit problems, which is amazing considering the special shapes of two of the large high panels. It is great to once again have a clear view.

Replace broken window pane and fix window latch. Arrived on time in morning as requested. Did work efficiently. Took care to protect floors. Cheerful and well mannered. Only weak part was that it took more than a month for the appointment.

The Milgard representative did an excellent job for us. He showed us that our window just needed lubrication after 10 years of use in a sunny location. He demonstrated to us how to lubricate all of our windows. He was extremely competent, polite, and took the time to explain how to keep our windows working well. Milgard is fortunate to have such a fine employee. Thank for the great service.

The gentleman that came to my home took the time to go through my house and identify all the Milgard windows I have. The window with the broken seal was not one of them. It was very helpful to find out this information. After he left I did a thorough search of building records and identified EPI windows. I am currently working with Cascade Glass Company on replacing the window in question. Now I know when to call you and which windows are yours. I'm sorry for the unnessary house call. So far the sunroom windows and the kitchen greenhouse window have given me no problem. They are the Milgard brand.

The onsite scheduling and the repair was done professionally and quickly. The time it took to respond to my original email requesting service and all other emailed Milgard Responses was ridiculous and unacceptable. Your first level customer service reps need more resources or a better process to be able to respond in a timely manner.

It took several months to get the right replacement glass. It took time to locate where and when I bought it and which window needed replacement. First it was sent to wrong city and second time was wrong size. But the man who came to do the work with the right piece was excellent.

My warranty experience with your 18-year company installer was excellent. He is exceptional, obviously; a treasure for you! I purchased our windows a long time ago. My concern for you is your telephone staff, my first Milgard contact. The one(s) I spoke with (I needed to measure!) sadly lack customer service skills or training in corporate philosophy as demonstrated by your installer. She/they were curt, short, rude! It's sad to share!

4 failed windows were replaced efficiently, quickly, and without incident. Cracked yawning window glass section was quickly replaced. The service technician was friendly, clean, and personable. He worked efficiently, not wasting time, yet answered any questions we had.

We have a Milgard sliding door to our patio. When I submitted a service request for failed seal and damaged door handle, they rejected the claim, saying the door was ordered before we bought the property. I responded with a detailed statement of when we had bought the property (at least 2 months before the door was installed). I asked for a review of my claim and have since been ignored by Milgard, with no response of any kind. This has been the situation for months now.

Warranty Claim: Window replacement was completed by Jake and his crew at Eastern Idaho Glass. We couldn't be more pleased with the service. Communication was terrific, and service was as promised. They were on time, professional, efficient, and went above and beyond the basic job. I recommend Milgard windows and Eastern Idaho Glass to anyone looking for windows. The service and warranty can't be beat.

The guys that do the work are great but the office seems to have trouble. I contacted Milgard in Aug and technician came out to measure. I didn’t hear anything so called and was told that they called and left a message and I never got back to them. While I was on the phone I was scrolling through my messages and saw something from Milgard and apologized and then they made me a new appointment for November. When I hung up I went back to read the email and it was the email from the very first time they came, so NO I did not get a email.

Had 2 new Milgard sliders installed. One screen had a small hole in it. Milgard replaced the screen quickly with no questions asked. Have used Milgard products in the past. Great products and service.

Warranty replacement of 7 ground floor windows - I really appreciate how quickly and expertly the people at Milgard acted on my warranty order. The specialist who came to evaluate and measure my windows and the two workers who came today to install were all exceptionally kind, proficient at their tasks, and easy to communicate with. Same for the phone scheduler. Hooray for everyone at Milgard!!! May you continue to thrive.

From my first and only call for warranty assistance, our experience was trouble-free. Our customer warranty representative handles everything in minutes. The technician that performed the replacements was on time and very professional. If I should in the future require additional assistance we hope we have the same customer service team available to assist us.

Great customer service. At the office to order/set appts, and with install. Appreciate all the info and help getting my windows replaced. The servicemen (Ty) did not get the name of the other man, but they did a great job. Courteous, friendly, and cleaned the area afterward. Thank you!

As the original owner of my Milgard window home, I have a lifetime warranty -- good even 23 years later! In a two-visit service, Milgard first measured, then returned and replaced the two windows that were having difficulty. While here, they addressed a couple of other window problems and now everything is working great again!

Assess water damage to window sill/window leak test. Norm ** arrived on 11/12/18 at the expected time. I found him to be knowledgeable about the situation and helpful in answering any questions I had. Very positive experience. Thanks, Norm.

We had a new Milgard aluminum slider door installed. The handle/strike plate design has changed recently. I am an architect, and I'm not happy at all with the new design, but I love Milgard products in general, and their commitment to service has never let me down. The service tech did what he could to improve the strike plate issues, and door handle, which is still inexplicably loose... a production glitch. This new generation of sliding doors needs some work, but I'd still recommend Milgard to anyone.

The slider door repair was excellent. The issue was I had called also on my French doors. Supposedly the parts had been given to the person, but when he got here he did not have them. I had called prior to him coming and they indicated that they were in and would be sent out. When I called this week I was given the impression that they are ordered. Now I have to wait another two months.

Milgard has replaced windows, corrected broken sliders & professionally conducted excellent service from our initial call in to seek repair or replacement in 14 years of having these windows in our home. We have only called for repair 2x's in 14 years. Each time has been an overwhelming success. Service confirms appt. day before, shows up on time & repairs quickly. Highly recommend.

Well trained, polite, careful with my belongings, knowledgeable, professional. I am very happy that Milgard honors my original warranty from 1990 after all these years. I own apartment buildings and continue to purchase only Milgard replacement windows for all my buildings. Thank you for being such a quality / honorable company.

I contacted Milgard for warranty service on a window that was foggy. The claim process was easy and the Customer Service representatives were friendly and efficient. The repair person was prompt and courteous. The entire process was very easy and I am thrilled with my new clear window pane!!

We had 2 windows in a new construction house that had to be replaced. One because the seal broke and the second due to scratches. Milgard promptly took care of the window replacement and reminded us they are guaranteed for life.

My experience from the original call reporting an issue with two windows through the installation was excellent. Professional, friendly and knowledgeable staff. I love Milgard windows and will continue to highly recommend them for anyone looking to purchase replacement windows and doors!

From the time I requested service to the date of installation of a new window, Milgard representatives were attentive and on time in making the repair. All of my questions were answered in a timely matter and our installation was completed on time and as promised.

We had all our windows replaced in our two story home with Milgard windows and doors because we had read about their quality and warranty. We spent over $7,000 on Milgard Windows including 2 door sliders and 2 octagon windows (20 windows in all) which was not cheap. A short time later we discovered one of the octagon windows had a 3" crack in it. I contacted Milgard right away (June 25, 2018). Two Milgard technicians came out (36 days later) on August 2, 2018 and scratching their heads said "we brought the WRONG replacement window". They had brought out a square window REALLY! A square window is not the same as a octagon window even a third grader knows that. I was told they needed to take a measurement and would be back with the new window but could not gave me a return date.

Our service person was on time and had the correct part. He installed it quickly and was on his way. We could not be more pleased with Milgard. This is our third experience with them and they always provide professional service. They earn 5 of 5 stars!

The man who replaced our window was polite, nice and did his job in record time. He was so quick that we did not know he had completed the job. He also worked very quietly, we did not hear him take the old window out or put the new window in.

We had a great experience with Milgard. Customer service and response time was great via email. They came and replaced a window that had moisture between the panels with no questions asked. As well they fixed a few windows that had spring and lock issues while they were here. Extremely satisfied with this company and they stand behind their product.

Your installers did a fine job. They were on time and polite. They called just before they arrived and advised us they would be here shortly. They worked quickly and cleaned up after themselves nicely.

Your repair guy did a great window replacement. He has been out to our house before. He is expert at what he does and did an excellent job. Very friendly and great to work with. I would highly recommend him.

We had 3 windows to be replaced. The first visit the installer found that the orders placed were incorrect and he had to reorder the correct panels for 2 windows. He did it and placed the correct order and came back a month later and quickly replaced the panels. He said he even checked the glass for quality before bringing it as he didn't want to reorder again!

Just wanted to say how pleased I was with Ms. Jamie ** (sp?) assisting me on this matter. Very caring, professional, and always kept me informed on status of issue. You also have a jewel in Ed. Knows what he’s doing, and left the door in the best condition I’ve ever had at in terms of balance and being easy to close.

All aspects of the service call were handled with precision. From the e-mail notification the day before, to the phone call the morning of, & the timely arrival of the technician. The installation was seamless & completed within 15 minutes. The area of the installation was left spotless as was the new glass panel. Totally satisfied with any work performed by Milgard.

The installation was great... getting it scheduled was terrible. First it took a while for you to respond, then a delay in scheduling, then a call on the day it was supposed to be done saying you could not do it. They said they would reschedule, when we didn't hear from you we called a week later and they said their records showed it was done. So then it took another 5 weeks to finally get someone down here.

A man came today to fix a problem with an initial window replacement that was done a month ago. I didn’t even catch his name since he spoke directly with my husband. He was in and out with the job completed in about 10 minutes. We are very happy to have good as new windows again in our 30 year old house. Thank you, Milgard!

Right on time. Called ahead. Examined windows, installed new parts as needed. Windows work fine now. Steve worked fast and knew just what to do. In addition, he looked at some other windows and advised us to spray tracks with silicone spray every three months or so. We really appreciated his work.

The 2 men who came to do my sliders were knowledgeable, fast, and informative! They went over and beyond to explain my concerns and ready and willing to take care of them! They were on time and aware of surrounding as they took precaution with interior and exterior! I was very impressed with my service! Thank you guys for your professionalism!

I have six new double pane windows installed during the new construction. Two of them started have air seal problem after five years, which makes the window looks like frosted. One with rail problem. Tried to schedule the appointment, it took two months for the first time and three months for the second time. Still waiting for the service.

Our experience with the service technicians that came to install was excellent. They worked hard, and completed the windows in a timely and efficient manner. They were polite and respectful, and offered to clean up after installing windows. The reason that we rate this less than 5-stars is the customer service in the office. We contacted the office the first time before July 4th weekend. It took until the end of October to get the windows installed. We had to measure all the windows in the house twice, because the customer service did not believe us the first time. Then they sent a technician out to verify measurements.

Reporting of problem was very easy and was responded to immediately. I had to call Milgard after a month of not receiving the promised callback from a local rep. They referred me to the Portland office, who referred me to the Boise office, and things were then back on track with immediate callback and service from our local reps. There seems to be a disconnect between the main Millgard office where the complaint was reported, and actually having someone at the local level call the customer back.

The repair personnel (Manuel & Jesus) were very efficient, competent and friendly. Listened to all my questions and provided good answers as well as did a good job with all the window issues. Getting the repair scheduled took much longer than I had expected. I thought the claim had been lost since I did not hear anything further for a long time after the initial automated response.

Technician was knowledgeable and efficient. We had a couple other issues which I did not mention in making my service request -- namely a window that would not latch closed and bent clips on single hung sash windows. The technician dealt effectively with both issues. Thank you for prompt service and the replacement window looks great (failed seal between panes on original -- growing mold on interior surfaces).

We were very happy with the initial response to our warranty questions. The person that helped us was very knowledgeable, patient, and friendly. The installer, Sergei, was a delight to work with. He was quick, friendly, and knowledgeable. You have a very good service rep with him.

Del did a great job. On time, finished job in a timely manner. He was helpful in showing how window was removed and new one installed. We are very satisfied with Milgard windows and the response to problems.

The first replacement for this work order was done on 8/31/18 by Rudy **. He was on time and did a good job. But he noticed the grids for the kitchen pane were not correct and had to be redone. Rudy was scheduled to come back on 10/19/18 but Milgard called at 9 AM to say this pane was again not right and so was rescheduled for 9 - 11 am on 10/26/18. Rudy showed up promptly at 9 AM and replaced the kitchen window plus one other pane and both look good now. Rudy was done and on his way shortly after 9:30 AM.

The first time someone came out to diagnose the problem and he was very helpful and courteous. This second time, just today, they came to replace 2 windows and again, they were very professional and were in and out in a timely manner. I’m very satisfied. Thank you for standing by your product.

Milgard replaced a broken window under warranty without any questions or hassle. the tech was in and out of my house in under 20 minutes. If I knew how painless the repair would be, I would not have put it off for so long. Because of this service, I'd only use Milgard in the future.

Had several windows replaced at 2nd home, everything went great. They had to come back a second time to get all the windows right. Guys on the job knew what they were doing and got it done. Customer service setting up appointments was great. No charge for my replaced windows. I got quality treatment. Thank you Milgard.

Milgard used to be a good company. It is no longer. In 2006 my wife and I bought a number of windows from Milgard. We were happy with the product and with the installation. The windows carried a lifetime warranty. In December of 2016 one of the windows failed. We called it in to the company on December 14, and it was successfully replaced on May 18, 2017. All contacts with their personnel were positive, and we had only waited until spring for the replacement because we live in wintry Utah.

The service your two Technicians provided was great. They were here at the appointed time. They did the work in a neat and timely manner. Left no mess behind. They changed two skylights, installed screens and replaced faulty plastic trim on the windows. Thank You.

Greg and Daniel - The two guys came out to replace my back sliding door and they were very professional. They replaced it quickly and talked to us the whole time. I don’t think I have ever felt as comfortable with a repair person in my home. They really need recognition. Great experience!!

Half a year from acceptance of claim to actual replacement?? My claim for replacing a window where the seal had failed accepted JUNE. Tech comes out to measure, AUGUST. Installer comes out to install replacement, OCTOBER. Unfortunately his phone service would not allow me to return his call even after 7 tries. So he leaves before I can open the gate to let him in. Leaves message because he didn't hear back from me. He left and I'd have to reschedule. Called to Reschedule, earlier was NOVEMBER 30th. This is no exaggeration. Deserves a 1 star, but giving it 2 star only as I remain optimistic it will get replaced before I die of old age.

The installers did a good job. They arrived on time and finish in a timely manner. There were problems during the scheduled first install. The measurements were not correct so the windows would not fit. One window was hexagon and they sent a rectangle. The installers had to remeasure and reschedule the install. The second trip was successful.

I have rarely experienced such inept and horrible "customer service". It took me 4 months and numerous e-mails for Milgard to fix a broken lock on a sliding glass door. The part Milgard ordered was the wrong part and, luckily, the technician had the correct part in his truck. None of the e-mails from Milgard were signed so I asked with whom I was communicating. No response. This person should immediately be moved to another department where he/she has NO contact with customers! The service technician was superb! Professional, polite, experienced. I retired from selling real estate for 27 years, and recommended Milgard numerous times to my clients. Due to my recent experience with them, I would no longer recommend Milgard. This is not the company I have known for many years. So sad!!!

Placed an order for window and door package August 22nd. We were told the lead time was 7 working days. After the order was placed we were told that they were mistaken and our order needed to come from Oregon and not Tacoma, so instead of the first week of September, it would be October 2nd. That day came and went with no delivery. After many calls and rescheduling installers, we finally got a partial delivery, but the slider frame came in a box with no glass for it. More calls and waiting around. Finally they found 1 of the glass panels but can't find the other one. No effort to find the other panel and get them delivered, so we can install before rain starts. We may have to go to the credit card company to cancel the charge. We're also not sure if we will have to have our own screens made on top of all this.

Replace failed window & screen - Workers were great, A+ Office was terrible. D-. West side were installed 1999, East side 2007. Screen on East were very poor quality. Opened case on large W. window 5/3 or earlier, said I needed receipt. Then, get dimensions, did that, 7/30 replaced E. door. No knowledge of W. window. 9/30 cancelled, screens not ready. 10/12 cancelled 40 min before appt. - no manpower. That is ridiculous. I have been recommending Milgard, but...

The repair was great. However, it almost two months before someone would acknowledge me. Finally, I submitted a review on the BBB site. I was about to file a complaint, but then was contacted with a service date. The repair person was excellent.

Milgard has excellent customer service. After years since my windows and patio door were installed Milgard has covered the repair as needed in a timely and efficient way. Special mention for Steve who did the repair work.

10-11-18 we received an E-Mail saying our service call would be between 8-10 on 10-15. I planned to be here during that time. At 10-30, I call Milgard to ask about you being late. I was told they were running late and would be there in about an hour. At 1:30 I called again and was told they should be there shortly. After spending almost all day at home waiting, you finally showed up. You fixed the problem but did a terrible job of communicating through your service office. Did they not know where the service people were? Your service people are wonderful! Give them proper support!

The glass replacement was fine. The sliding door works and was screwed back together. The doors still do not line up properly when closed. The bottom hits before the top hits. When opened, the reveal is way off when looking at the slider in comparison to the stationary door. It seems to me that the left side roller still needs to be adjusted up.

Glass replacement - Only reason it's 4 stars and not 5 is because the earliest appointment they had was over 60 days out from when I called. The Milgard rep that came out was excellent. Prompt, professional, friendly and a real pro.

Purchased windows, installed them. Double hung grid did not match. Milgard sent tech out to measure and take pictures. Milgard returned with same window that was here. The installer measured the window. Second set of installers came out and replaced with the correct window, came out very good. I have had great phone support. Person who did the first measurements maybe just made a mistake, we all do.

For the life of me I can't figure out why any engineer would design a window that cost bloody hands to raise to acquire fresh air! There is a latch on the top of the sliding window and you press and hold the latch down to release it from the catching lip. Then you proceed to slide it up and there is another lip that you cannot see on the opposite side of the window from you. The trick is to pull the window toward you while pressing down on the latch while lifting the window up all at the same time. After about 50x tries you might get it to open. And lucky me I bought a house with these windows installed in every room. Suffice it to say that some rooms will never get fresh air because after opening 2 windows my arm muscles are beyond fatigued and I am a 270lb 6'2 very strong man. Stay away!!

I cannot think of a more frustrating experience buying something in my entire life. Product showed up from Tacoma plant defective. Two French in swing doors with sidelights. The sidelights have asymmetrical gaps, one set of swinging doors didn’t open and close properly. Light showed through the gaps. Handles/hardware jiggle cheaply. One set of doors I had to lean into to close, worse than the ones I am replacing. Customer service takes forever and I don’t seem to speak to the same person twice. Making an appointment to schedule warranty repairs is a take it or leave it with regard to dates. I was practically threatened to take a time in the middle of the day in a week or forced to take an appointment months out. Repair technicians nice but customer service on phone is rude, defensive and doesn’t know the product on several occasions.

Purchased an Ultra French door earlier this year. Took four phone calls and three months to rectify faulty weather stripping. Now they say a technician is not available to install and I have to do it. I expect more from a $2500 door. Hopefully, nothing else fails. I am rethinking the new window order for my house after this experience.

Our installer and his crew did an excellent job. Where we ran into a problem is that the windows that are tinted do not match. These windows have been replaced over time, due to broken seals, and we requested tinting on them, which we paid for. However, we now have 5 windows adjacent to one another that are all different colors. We called and have not received a follow-up call about this issue.

It took six (6) months from the date of my original request to the date of the completion of the installation of the new window glass. That is totally irresponsible. Someone dropped the ball in the communication chain. Only after I had called your office again did someone pick up the ball and complete the process. I should get a refund of my $338.07 cost to compensate for the extreme delay. Thank you.

I called to order replacement window springs. Liked the fact that the phone system had an option to call me back vs waiting 25 minutes on line. The gal who did call back was thorough, efficient, and very pleasant.

Crew performed an excellent job in replacing some warranteed windows. They were conscientious of the carpeting when bringing in scaffolding to replace the largest window. Left living room clean and were very professional.

Single window warranty replacement. Ron and his associate were timely, polite, knowledgeable, and efficient. They were concerned with keeping our carpet clean, worked well as a team, and surprised us with a very quick job. Thank you for having such personable employees and providing us with a job well done!

Excellent Service. The service representative ordered a matching windows lock lever, at no cost, to match an earlier replacement part for a casement window. The right and left-hand window lock levers will now match each other.

I called Sept 18 and spoke with a very helpful lady telling me how to find the window ID for replacement order (2002 windows). Set up appointment for Oct 5 and repairman called to arrive early, replacement of two panes done in 20 minutes. Great all around service.

My Milgard windows were installed by my contractor in '93 so I don't have the paperwork on them. I am, however, the original owner. There are several problems with the windows. Some have failed and others have gaps between the frame and the glass. I originally tried to get an appointment with the local authorized dealer. After around 1 month of trying to get a hold of them (they didn't always answer the phone and would not return voicemails), they told me that I had to submit a ticket directly to Milgard. (In the past we could call an authorized dealer directly.) They also told me that they would not come out to my area anyway - even if I paid them.

In Colorado Springs, I used an independent contractor for 3 Northern Climate Milgard Tuscany windows. I completed the warranty information using the red Milgard labels affixed to the windows after installation. Milgard told me I do NOT have Northern Climate Milgard Tuscany windows as stated in the contract, the windows I have are NO ENERGY STAR ZONE Requirements Met. No Aragon gas. The independent contractor and Milgard Distributor (Liberty Sash Colorado Springs) are blaming each other, and the Milgard manufacturer in Denver is of no help.

Did what was advised - crew arrived several hours early (nice) but I had arranged my schedule according to the time frame provided. You all need to work on this. I do not support having contractors on property when I am not home. The crew seemed somewhat put out having to wait for me. My response is... too bad.

We bought our windows in 1995. They have served us well, except when they got hard to open. So after all this time we called to ask Milgard if they could do something to make them function better. They sent out 2 gentlemen who worked on each window and 2 patio doors until they slid very smoothly. We were asked to try each one to be satisfied with their performance. We are very satisfied with Milgard and will recommend them to anyone.

It was a pleasure working w/ two servicemen that came out to switch out the grids on one of the French doors. They introduced themselves, asked about which way would be the best way to enter the house, and set about doing their work quickly and efficiently. I'm happy to have all my doors "match" now. My only disappointment is that it took such a long time to schedule & then reschedule after the first effort in changing the grids on the French doors ended in broken grids.

I made telephone contact with Milgard (telephone number was not easy to find on Milgard website) and talked with a person that was very knowledgeable about Milgard's products. She was able to guide me through steps to take to determine exactly what the problem was. She told me what part was needed to fix the broken lock and arranged for the part to be sent to me. Every company should have employees like this. Milgard has always been an excellent company to deal with. I am grateful that I chose to install windows and doors from Milgard.

The two men called before the scheduled appointment and said that they had the opportunity to come earlier than scheduled. They asked if that would be OK. We agreed and they arrived within five minutes of when they had promised. They removed the old unit and installed the new unit and were done within 30 minutes. Everything that they did looked professional. They did not waste movements and did not put themselves or our property at risk. They were polite, they were nice and they communicated well. We were comfortable having them in our house. My wife and I were both very impressed. And we were very happy with the way that they went about this job and we were extremely happy with the outcome. We would highly recommend these two gentlemen. They represent Milgard very well!! Thank you.

I contacted Milgard and described my issue. They set up a service date, arrived on time and did an excellent job of replacing the window and cleaned up any debris from the job. Could not be better from start to finish.

Jaime and Cedro were professional, knowledgeable, friendly, and timely. They quickly diagnosed the problem and just as quickly fix the door. I was pleased with their speed and efficiency. They represented Milgard Service well.

Repair discoloration between panes on two double-paned windows - The technician was very knowledgeable and competent. He explained to me what had happened (the source of the cloudiness), and told me exactly what was needed to repair it. He worked quickly and efficiently, arrived on time (in the arrival window), and did an excellent job!

My door has not worked properly since it was first installed. The door drags on the threshold. Within one day after installation it started dragging. The installers came and adjusted it. The secondary door seems OK, but it is seldom used. The primary door started dragging again. The hinge was replaced that would not adjust. It started dragging again within a couple of hours. I am not happy with this door.

I just got home and checked the door. The door has not been fixed. I first called on August 2. The technician came on August 14. The technician who look at the door said: 1) The latchbolt was not retracting far enough and that is why the door is either hard to open or will not open at all. He compared the latchbolt on the door on the other side of the room. The latchbolt retracts all the way into the door. This one does not. He said he was going to order a new handle and lock and install that when the part comes in. I looked at the door tonight and it is clear he never replaced the handle and lock. The latchbolt is still the same one which does not retract properly. I have sent two videos to Milgard. The first video is of the lock that is defective and does not retract properly. The second video is of the lock on the opposite Milgard door that does operate properly.

Milgard personnel quickly assessed the cause of problem to be a screw that had become loose and backed out and interfered with window hinge. Milgard immediately replaced the screw and tested the window closing successfully.

Replace foggy windows after 15 years - The appointment was easy to make, in fact it was made by the office due to my being on vacation the prior month. Service man was very nice, very quick and informative when he replaced three windows of various sizes.

The service person that came to my home today was excellent. He deserves above 5 stars. He explained to me that the continual problem we are having with our doors being out of alignment could be due to faulty hinges and they need to be replaced. Unfortunately, he did not have the hinges. He once again adjusted the doors so we can use them again. When they become inoperable again he said to request that the hinges be replaced.