Despite the other reviews listed here, I have not had any of those problems with Milgard. Some neighbors, however, have window issues with other manufacturers, and they will blame the installer and the installer blames the manufacturer, and there is seldom a positive outcome. Not so with Milgard. My windows and doors are 17 years old, and still look and operate like brand new. Recently I did have a stationary glass in a sliding door and a kitchen window lose its seal causing the panes to turn mottled green. For warranty claim, I called Milgard and was transferred to my local Milgard office. (Not a window dealer, but corp office. Milgard itself handles all claims and repairs, you don't go through the dealers, a good thing.)
They took the information, set up an appt 3 weeks from now to replace the glass door and window, plus adjust/replace some worn rollers on a few so they glide open/close with just one finger. This IS the best window company and the BEST WARRANTY in the business. Compare warranties with other manufacturers and you will quickly see the difference. Ask any window dealer which company has the best warranty and which stands behind the product. Even if they don't sell Milgard, they know nobody services their windows like Milgard. Their warranty is straightforward, no wiggle words, and fits on one sheet of paper, unlike most others due to all the legal jargon.
Thanks Bryan. I'm so pleased to hear about your wonderful warranty service. It's our pleasure to serve you. Thanks again for choosing Milgard.
We bought a condo in 2016, with clearly defective windows. The previous owner told us that the windows had a lifetime guarantee and could be replaced, he just hadn't bothered to have them replaced as this was a second home and he didn't spend much time here. Many of our neighbors have the same defective windows, and several of them have gotten theirs replaced. However, Milgard will not replace our defective windows because according to them a lifetime warranty on their windows only applies to the original owner (not even the original purchaser, because these windows were purchased by our HOA, not the previous owner); the warranty does not stay with the windows, like a proper product warranty should.
It makes absolutely no sense that we should have to pay to replace our windows that are so clearly defective. Defective product replacement cost should come out of the pocket of the business, not the consumer. And when we made this point to customer service, we were met with mocking words and hostility from several different employees we spoke with. Save yourself a lot of money, time, and frustration and purchase your windows from a better company.
We purchased 21 Milgard windows in January 2018- 5 of the 21 were incorrect- not as ordered and had to be re-ordered. Three of the remaining windows were installed and we discovered that 1 was missing weather stripping; 1 was missing a tilt latch and 1 had a faulty casement lever. It is now March 13th and these issues have not been resolved and we have been informed that the scheduled service appointment for tomorrow cannot take place as they do not have the missing parts. We have tenants in place and the window without the latch FELL OUT of the frame onto the arm of a family member 2 weeks ago. Another family member with a 6 week old infant in her arms was sitting on the sofa also. Despite multiple contacts with customer service and letters sent to management they are unable or unwilling to resolve these issues. This is dangerous and unacceptable.
I am a builder and have been using Milgard Window products for over 30 years. I recommended Milgard to my clients for their brand new custom home and it has been a nightmare. For over a year, and 8+ site service calls, repairs, replacements, finally all the window glazing had to be replaced. There is some sort of quality control, vinyl material issue with the SDL (Simulated Divided Lights) the applied grid process. We had issues with the applied vinyl grids expanding and contracting with the heat/cold of the day.
The applied grids would expand to the point that it would expand off the glass onto the vinyl window frame, and contract on the glass and leave gaps at the top and bottom of the window frame. My client wanted the SDL grid pattern appearance, and now had to settle with the Sculptured grids between the glass because the issues and problems could not be resolved. Presently we are waiting for a refund for the up-grade charge for the SDL grids from the Sculptured grids between the glass, but we (Vendor, Contractor and Owner) are not getting a response from Milgard Windows. I am hopeful that Milgard will live up to their obligation to refund funds due the owner for product not received.
Hi Michael - Thank you for bringing this to our attention. I also received your email on our website. This product is covered under the Full Lifetime Warranty. If you can please email me at firstname.lastname@example.org, I can look into this for you and ensure that you receive a call back with a plan and next steps. Thank you for the opportunity to help.
Purchased 2 slider doors from Milgard. One came with defective door handle and both doors came bowed out hitting and scraping door when opening. Customer service is a month out and door handle doesn’t lock and they make me take a day off work for their defective doors and don’t give a darn about me or assisting me.
Hi Mike - I'm so sorry to hear about the trouble. If you can email me at email@example.com, I can check to see if we have any sooner service appointments in your area available. Thank you.
I bought my house from a contractor. He bought Milgard windows with lifetime warranty. The windows are defective now (12 years later). The argon gas has leaked. I called Milgard and they told me they would not replace the windows because I was not the original owner. That is bogus. The contractor never lived in the house. He bought the windows for me. Very disappointed at Milgard.
Hi Edwin - I'm so sorry to hear about the trouble you've been going through. If you can email me at firstname.lastname@example.org, I'd like to help. We just need the paperwork showing that the contractor purchased these windows on your behalf to show you are the original owner. Thank you.
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Purchased 11 windows and 1 slider; Ultra series, Fiberglass, and paid additional for Black Interior and Black Exterior. We were told the manufacturer's paint is extremely durable; we've found through normal use on the slider, the screen will not slide smoothly and the paint has pulled up on the slider track. In addition the paint has worn off one part of the handle of the slider, and the paint nicks with even the lightest touch. On the windows and sliders, we were told that the use of painter's tape would not damage the paint; we've found that the paint pulled up, exposing the white fiberglass frame.
After back and forth with the dealer, we finally received a small bottle of touch up paint. I have no confidence that the paint will last, and with the windows being the focal point of a 200k plus project, we've found that they actually make the build look 'cheap.' I am very disappointed in the quality, and have gone back and forth with my contractor, who is equally disappointed. These products are less than 6 months old!
Hi Domenic - Thank you for taking the time to let us know about your experience. We take customer feedback very seriously. Can you please email me at email@example.com so I can have our customer service team assist you under the Full Lifetime Warranty? Or, you can call 1-800-Milgard for assistance. Thank you. - Milgard Social Team
I have been provided a warranty case no. back in October, 2017 with seemingly no practical means to achieve my warranty on same owner original windows. This is a matter of the 2nd failure in 5 years relating to the function of a casement window mechanism under lifetime warranty. I want the Milgard window fixed or replaced ASAP.
Hi Thomas - I'm so sorry to hear about the trouble you've been going through. I'd like to help. Can you please email me at firstname.lastname@example.org so I can get your contact info? Thank you.
We had a window go bad in Sept 2017. Our house was built in 2014 and we are the first owners. We called Milgard and they made an appt with us to replace the window in Nov. They showed up and said the window that arrived had a flaw in it so they looked at the rest of the windows and 2 more windows were bad. We then were re-scheduled for Feb 21. Again we went thru the process of having the blinds removed and the furniture moved. 15 minutes after they should have arrived I received a phone call that all 3 of the windows arrived broken so they could not do our windows.
First of all if all 3 are broken, you have a process problem, 2nd of all you should be aware of that before 15 minutes after the techs are scheduled. Particularly since they are coming from Phoenix that is 1 12 hours away. Also, Milgard windows are being put up in the new houses all around us all the time. They don't seem to all be getting broken. There needs to be some serious process improvements for customer service.
Hi Velma - I'm so sorry that you did not receive a call when the appointment needed to be changed. That should not have happened. Can you email me at email@example.com so I can help? Thank you. Milgard Social Team
Milgard window warranty is a joke. My home is 16 years old and the windows are already defective. They do not stand up to the weather in the Northwest. These windows might be good if you live somewhere without temperature extremes. But I do not recommend them for anyone to install.
Hello Tyson - I'm so sorry to hear about what you're going through. We appreciate you taking the time to provide this feedback. All our windows are made to custom orders. When you purchased these windows, did you select the proper energy package for your region? If you need assistance, please contact me at firstname.lastname@example.org. Thank you.
I am a contractor in Oregon that had my customers go to Parr Lumber company to look at Milgard windows and picked up a StyleLine 2017 brochure that has all the info and colors on the StyleLine windows. They also went on the Milgard website. They liked the Tan color that matched there existing windows from both the brochure and the Milgard web site. They already have Milgard windows in the front of the house and were replacing 9 old single pane aluminum windows. I reviewed the info they sent me, I went to parr and picked up the brochure and online to Milgard website to verify the color.
I placed the order through my sales rep at Parr Lumber. When the windows were delivered the color was not even close, it was a very dark tan not the light tan they show on the Brochures, or the Milgard website colors. Milgard's tan color is misrepresented. I have talked with the Parr Lumber sales rep and he said the same thing about the true color and the color they offer are not the same. Now the homeowners are waiting and may have to eat most of the cost of the vinyl windows.
Hi Robert - Thanks for reaching out about this issue with your customer. We denote on the website and in brochures that colors are approximate due to printing and monitor limitations. We always recommend that someone look at frame chips with the actual color, or, view a window in the showroom to confirm the color before an order is placed. I can help you further at email@example.com if you have additional questions. Thank you. Milgard Social Team
I purchased 4 fiberglass sliding Milgard Windows – with Low-E energy efficient glass /unfinished Douglas for interior / painted exterior/ tempered as required for my cottage in Laguna Beach, CA. The wooden crank windows that I was replacing were the original windows from 1931 as the wood had started to disintegrate and become stringy fibers after so many years. Well after only 3 years, the Milgard stain finished interior on 3 of the windows is looking very similar to those 78 year old ones I took out!
The Milgard tech. who came out to inspect them told me my windows were not covered by the warranty because my property is within 2 miles of the ocean! I just read the warranty, and that only applies to the hardware and to windows installed in homes in Hawaii. He took photos and said that I should hear back from the company soon. That was almost 2 weeks ago. No call or email... They already had to remake the screens that were the wrong size to begin with and the replacement screens were gloss finish while they were supposed to be satin. Not a very good track record with me so far. Will never buy again and will tell everyone I know not to buy Milgard windows or doors.
Hi Benida - I'm so sorry to hear about what you've been going through. You are correct that it is the hardware that is only covered for 1 year near corrosive environments. If you can email me at firstname.lastname@example.org, I can help you with your concerns about the interior. Thank you. Milgard Social Team
I'm a REALTOR whose clients installed Milgard windows that needed replacement through their warranty. Lifetime warranty means as long as the original purchaser remains as the owner. Otherwise it's 10 from date installed. God help you dealing with a warranty replacement. Nothing about it is easy or quick. After over 5 months the windows are still not replaced and now holding up the sale of this home because the buyers have zero confidence that Milgard will perform so they won't close until the windows are replaced. When it's not one excuse it's another. With the main reason being the number of windows that need replacement require more techs (2 total) for an entire day. Fancy that, if Milgard produced the quality windows they claim surely they wouldn't need replacement after under 6 years! You're better off melting sand into glass and installing it yourself! They deserve zero stars in all categories.
I'm so sorry to hear about the trouble your client is experiencing. If you can ask them to email me at email@example.com, I will find out if we have any opportunity to move up their appointment. Please let me know how I can help. Thank you.
All of my Milgard windows that receive any direct sun have failed. The windows are all fogging up from gas escaping and one is so bad it is like frosted glass. Milgard has not responded to my request for service. Since I am the second homeowner, their lifetime warranty becomes 10 years only. The windows are 8 years old. Milgard created a case number for me and that is it. Based on the other complaints I have read across the web, this is their business model. The windows work great mechanically but the glass seals failed before the ten year mark.
Hi Tom - I'm sorry to hear about the trouble you've experienced. The windows are still under warranty 10 years from the install date for the second owner. If you can email me at firstname.lastname@example.org I can look into the service ticket for you and provide an update. Thank you.
Purchased Milgard windows for a new home construction project 8 years ago, largely because they came with a lifetime warranty. I've had two significant failures, including the breakage of the spring mechanism for a double hung window. At the time of the spring failure, the bottom of the window sash broke where the spring attaches. Not upset by having this problem but trying to remedy this problem with their customer service department has be the most frustrating experience I've had as a customer.
Their Customer Support Department is ABYSMAL and INCOMPETENT. They've supposedly ordered the replacement parts 4 times, all with mistakes. Nobody takes responsibility or ownership of the problem. They promise follow-up and fail EVERY time. If you intend to do business with this company, be aware. Even the employees I speak with tell me they are a communications disaster and basically shrug their shoulders as I beg for help to resolve a broken window I can't close in subzero temperatures.
Hi Thomas - I want to apologize for what you've experienced with us so far. We have always taken great pride in excellent customer service and it sounds like we really fell short. I'd like to help. Can you please email me at email@example.com? Thank you.
Buyer Beware! This is my HORRIFIC story dealing with Milgard Windows & Doors (https://www.milgard.com/). We had an appointment to replace 9 windows under warranty on our home on 9/7/2017. When the service technicians arrived they did not have the correct windows with them so we had to reschedule service for Nov 2017. When they arrived in Nov at 8:00 PM they determined that the measurements taken on 9/7/2017 were incorrect and they found additional windows that needed to be replaced (13 in total) so they need to rescheduled the install for Jan 8, 2018 (this was the earliest that they could come to our house).
Here we are in Jan 8, 2018 and they do not have all the windows once again, in fact, they only have 6 windows. The level of incompetence with this company is astounding! I have looked at all options to remedy this situations by talking with the manager to talking confirming with the call center that they had all my windows on order. None of this helped! Based on legal advice, I have decided to let them install the 6 windows that they brought. Again, Buyer Beware!
Hi Francisco - I'm so sorry to hear about your story. This should not have happened. I apologize for what you've been going through. Can you please email me at firstname.lastname@example.org so I can help? Thank you.
We purchased our custom built home over three years ago. Several large picture windows were bad at the time but I didn’t know where to find information on the windows. So I spend a lot of time researching them and making phone calls which took weeks to get calls back. Now to find out the warranty expired just two months ago. Milgard will not even send anyone out to look at the windows. It is apparent that the seal on the windows has been broken some time ago by the amount of debris on the inside of the entire windows. Plus you can see the suction cup marks from the windows being put together. Super poor quality and very bad customer service. Very disappointed.
Hi Sheila - I'm so sorry to hear about this. The warranty is for the person who purchases the windows. I'm sorry they did not convey that to you with the sale of the home. If you would like a Milgard service tech to visit your home, there would be a fee associated with that. Please let me know if you would like that option by contacting email@example.com. Thank you.
We have had to have 20 plus windows replaced (some of them twice). The service just gets worse. In April 2017 I called for 3 windows. Measurements were not done until June. Fast forward to January 2018 and I am still waiting for 2 windows. My service appointments: #1 didn't load windows on truck; #2 wrong grid pattern; #3 window broken on truck; #4 forgot to put window on truck; #5 window made incorrectly; and today #6 they just never showed up for the appointment.
I have a phone message giving time and date. We were home all day waiting. No one even called. I have missed work 6 times and moved furniture (including a piano) 6 times and still no windows! To make things worse, when I call they will say sorry and schedule me again 2 months out. That will happen after I spend 30 minutes on hold waiting for someone to answer. Our home builder has stopped using Milgard because of poor customer service. Poor quality windows and horrible service.
Hello M.B. - We really appreciate that you took the time to tell us about what happened. We have always taken great pride in our customer service and quality and it sounds like this has not been your experience with us. I apologize for what has occurred so far. Can you please email me at firstname.lastname@example.org so I can look into this for you? I'd like to get this resolved promptly. Thank you.
I purchased Milgard windows for my entire home in 2009. It was easily the worst decision of my life!! Every winter these windows freeze almost solid on the inside. The first thing I did was check my humidity levels, they were ok, 25-30%. I have had Milgard service out multiple times and they try to appease me by doing trivial things like replace the felt around the seals, no help at all! We're in the middle of one of the worst cold spells in years and I can't shut any blinds at night due to the issue. I still wake up to several inches of ice at the bottom and middle of the almost every window! My mother in law has my same home one block away and I helped her buy another brand of window last year, no problems at all. Be warned and stay away!
Hi John - Thank you for taking the time to provide feedback. I'm so sorry to hear about what you've been going through. If you can email me at email@example.com, I'd like to look into this for you to better understand if you ordered windows with an energy package for your area and get service scheduled. Thank you.
We built a new home in 2017. In July, this sliding glass door was installed and I immediately knew there was a problem. We contacted the local distributor and they in turn contacted Milgard. In August a Milgard representative appeared and assured me they sent a faulty product and promised to get this handled. The house was completed mid-November and you can see what we are living with. The rep from Milgard did no follow up nor will he return my calls. I'm getting the full runaround and meanwhile cannot get out to the back of our new home.
Hello Bart - you and I have been in touch via email. We are working on getting this resolved for you. I'll have an update for you shortly. Thank you.
Their warranty is ridiculous - so if your contractor buys a window they are the original owners and you're SOL. If the window is a "lifetime warranty" then it should be covered regardless of who owns it. This isn't something you can just take and move with you. Their customer service is horrendous too. Called in for information on my windows and they don't keep any records and the girl hangs up on me. Makes me regret buying some new Milgards to match the ones I had. Stay away from this company!
Hi Thina - I think there has been some confusion. If you purchased the windows, you are the original owner and covered under the Full Lifetime Warranty. Can you please email me at firstname.lastname@example.org so we can get this straightened out? Thank you for the opportunity to help.
Seven window seals have failed and the warranty excludes all but the original owner of the house. Be careful if purchasing a home that has Milgard windows as you might have to replace a large number of windows at your own expense. I believe the windows are defective as I have owned several homes and never experienced this seal failure that results in trapped moisture between the window panes. Do not recommend purchasing this brand.
Hi Yvonne - I'm sorry to hear about your frustration. The Full Lifetime Warranty is for the person who purchases the windows. Our owners have provided us with great feedback that they value the warranty. I'm sorry that it does not apply in this situation. As you shop for windows, you'll find that our warranty is the best in the business. If you need further help, please contact me at email@example.com. Thank you.
I have a house full (~14) of Milgard windows from 2003 and 2010. They are fiberglass low E with panes. So far a total of 7 windows have "failed" in my San Francisco home. When you call to report the problem, no one calls back, when you email, sometimes you get a response. By my experience is that they take 4 to 6 months to come out and measure the window, and another several months to come out and fix it. Here's the latest: In January 2017 I reported online and on the phone that the seal between 3 of our casement windows had broken and there was moisture between the glass. They came out in April 2017 and measured the 3 windows. The soonest they could come out was the end of Sept 2017, but the day before they called to say, "Whoops, we don't have the windows," so they scheduled me for Oct 24.
Then, on October 24 during service call time window, they called to say "sorry no windows, but we'll send someone out to re-measure" (they had already measured in April). I was scheduled for the windows to be fixed/reinstalled on Nov 18. This time, I called them and said "are you sure you HAVE the windows". Sure enough - whoops, still don't have the windows. I'm dealing with their Hollister office (a very non-apologetic "service" manager) and also their corporate (Tacoma) service person.
Waiting just about a year to get the windows replaced is not a warranty for me. Interesting - no one has said - "sorry" and or "can we give you a gift card", can we do something to compensate for what is clearly a lapse in service. Not sure how this company can stay in business. Meanwhile, mold is forming in the 2 bedrooms where the failed windows are. No one seems to consider this urgent. I am giving them a couple of weeks and if no windows, I am going to order new ones, and go to small claims court to get them to reimburse. Of course, I will never buy another Milgard window in my life.
I'm so sorry to hear about all the trouble you are going through. I'd like to help. Can you email me at firstname.lastname@example.org?
The Social Media department helped to resolve this issue when Customer Service would not budge! Kuddos to Joann at Milgard, and to this site for making the connection!
The original purchasers of our condo bought it as new construction in 2009. We purchased it from them in 2015. In the last year our windows have fogged extensively. I called Milgard in October of 2017, and they said that the warranty expired in July 2017 because the windows were manufactured in 2007. Our condo was not even built then! The warranty says it starts on the date of PURCHASE of new construction, and extends to subsequent purchasers for 10 years. The rep actually quoted this language to me & then insisted the warranty expired 10 years from the date of manufacture. Guess it is time to head to small claims court. Very disappointing and frustrating!
Hello Felisa - thank you for taking the time to contact us about this. Our Warranty states that: "The Warranty starts on the date of purchase of the Home as new construction or the installation of Milgard windows or doors." All we need is the documentation to show the date the original owners purchased the home to show that the 10 Year Extended coverage is still valid. Can you please email me at email@example.com so I can help? Thank you.
Why are these people not being sued all the time? We bought top of the line custom windows and they came very poor quality. It is like they have no-one doing quality control at the Simi Valley plant. The assembly looked like it was done by someone who was on their first day on the job. Waited months for a tech to come look and he agreed they were substandard and now months later nothing has happened. I wonder if I could take them to small claims court?
Hi Steve - I'm so sorry to hear about your experience. In our 50+ year history, quality has always been very important to us. If you can email me at firstname.lastname@example.org, I'd like to look into this for you and ensure your products are working as expected. Thank you.
Since my initial posting a company representative came and inspected my windows. Apparently all we need is a good caulking job. Thank you very much Milgard. I would still like to suggest that Milgard should change the description of its warranty to LIMITED LIFETIME WARRANTY which truly reflects the kind of warranty that is offered. To do otherwise is probably not exactly truthful.
"Second owner" windows failed massively in January rainstorms. A contractor built 3 homes and decided to live in one of them till the market downturn improved. My friends bought one house. I bought my place when the contractor decided it was time to sell. I was the first PURCHASER of the home. Both my windows and those of my neighbors failed. Yet Milgard callously claims, by fiddling with English, that I am the second owner. I am dangling in the wind. Don't buy from this company.
Hello Helen - I'm so sorry that the terms of the Full Lifetime Warranty were not made clear to you when you purchased the home. As you learned, it applies to the original purchaser of the windows, which is this case, was the contractor. If you need help finding a window dealer in your area, please email me and I can help. Thank you.
I am a second owner of a very nice house that is now eleven years old. At least 10 windows have fogged in the last year. No warranty! Even replacement glass will only have a five year warranty and totally at my expense. Most of the competition has lifetime on replacement glass. Unfortunately, no help from Milgard.
Updated on 11/03/2017: Since my last submission a few months ago, more windows are now fogging up! Wow, what a disaster! No warranty to second owner, even replacement glass installed by their service people will only be warrantied for 5 years! I will replace the smaller windows myself otherwise the costs are huge! Beware!
Apparently, after reading the other similar complaints on this site, we're not alone. But here's a brief description of our very poor service: On June 13, 2017 we ordered double French doors (with sidelight windows) for our home; they were delivered to Home Depot in Pinetop, AZ over 2 months later. They replaced a huge window that looks out into the woods. We had a custom home builder/contractor do the installation and saw that the door unit was off by 3/8", meaning they were wider at the bottom than the top! Have to lift up on the door and slam it shut. Contractor waited on the phone for 45 minutes, and ordered another exact replacement from P.O.#**, asking for an "expedite", which now seems comical. Obviously, we cannot add final molding, stain and seal the interior or install some shades for privacy. The contractor stuffed some insulation into the side cracks and nailed boards onto the bottom to keep out bugs and critters.
I spoke briefly with the manager of sales, who did not apologize for the error, but told me to contact Home Depot and that it would take at least 40 days to build another replacement door. The door size was larger than the window we removed and was configured as per info on the Milgard website, the contractor's framing was spot-on. HD is being very helpful on our behalf. I have left many phone messages for the manager of sales to return my call (again, pretty comical) and she's always on a "conference call". I need more info about the new door as far as reference numbers and time, etc. The contractor deserves to be paid for his time on the 1st install, and it will NOT be out of our account.
The second door will also NOT be out of our account... are you reading this Milgard?? It was your error! No customer service, horrible product control, otherwise I wouldn't be adding this complaint to a list. I do hope we get some help from Milgard because the door is beautiful and will add a lot to our home... it just won't close without lifting up and slamming really hard. Snow could fall early in our mountain community and that pink insulation just won't cut it! We need a new replacement door and soon. Will someone please take action and show some genuine customer care? I am a certified customer buyer... HD customer invoice#** (6-13-17) and PO# below.
Have home with at least 5 failed window seals, including 2 skylights and sliding glass doors from Milgard. Since I am the second home owner the Lifetime Warranty doesn't apply. Not sure why buying a home should cancel out a lifetime guarantee on a window. As a home owner I have done nothing to make these windows fail... It is a failure of the manufacturing and window product itself. Of the windows in the home that do not have failed seals, they are difficult to open close. Am very disappointed with the Milgard product and would caution anyone looking to purchase these products. Especially if you are purchasing a used home.
Hi Martha - I'm so sorry to hear about what you are going through. As you have learned, the warranty is for the person who purchases the windows. We can provide you with a list of dealers in your area who help 2nd owners with window replacement and repairs, if that is helpful, though they will charge their own fees. If you would like this list, you can email me at email@example.com.
On December 25, 2016 one of the main windows of my home was broken by a golf ball. No problem, I thought, I have replacement warranty on the window. Within a week I called Milgard, regarding the replacement and was scheduled for March, 2017 - which was concerning as I live on the coast of Northern California, and one pane was broken and glass shards were coming off. However, I accepted this. The day before my window replacement was due to happen, I was called and told there was a backlog on the product and that my window would not be replaced until May. Extremely frustrated at the extended timeline, I left messages for the unnamed supervisor which were never returned.
In May, the window replacement arrived, and due to inaccurate instructions on where to locate the serial number for the window, it turned out to be the wrong window. Technician indicated he would submit new order and attempt to get a rush on it. Milgard called the next week to let me know that the window replacement was scheduled for August 8. On Friday, July 28, Milgard called to tell me that the technician was unavailable to install my window on August 1 and it would now be October 12. I explained that I was told August 8, they said no, and that they would put me on a list, should an opening come up sooner.
I asked to speak to a supervisor, as we will now be approaching 10 months since my window broke, for the replacement. I left a voicemail, which has never been returned. I called again on Monday, July 31, as was told there were no openings yet, but I remained on the list, and that again, a message was left with the supervisor to contact me. I am now getting letters from my homeowners' association regarding the situation, as my home has a huge piece of plywood covering this window, on the front of my house. This company has extremely poor sense of customer service and I am unable to get any support from any managerial person at their site. I have also attempted to put a note on their Facebook page to get support, which has also been ignored. Any help you can provide is great. Thank you.
I am the second owner of a home. I have a house full of Milgard Windows which do not open, or are nearly impossible to open. I have two kids and I am scared to death they won't be able to open a window to get out if there is a fire. If not a single window in the entire house works properly, the windows are either poorly made or defective. I've asked Milgard to supply the parts needed to make the windows open and close. They've stated unequivocally that because I am the second owner, they are not under warranty so it's not their problem. A house full of windows won't open? I see this as a life and death matter for my kids and common decency for a company. What horrible customer service. Someone contacted me about a class action suit. Hmmm.
Milgard expert review by Joseph Truini
Milgard has been building doors and windows for over 50 years. It has certified dealers in 18 western U.S. states, including Hawaii and Alaska as well as in Alberta, and British Columbia, Canada. The company prides itself on personalized customer service by offeringface-to-face and online guidance to consumers.
Broad range of products: Milgard manufacturers 12 different styles of windows and seven styles of doors. Both product lines offer products made from wood, fiberglass, vinyl and aluminum.
Offers design guidance: Customers can consult with professionals on how best select windows and doors to create the look they want.
Local experience: Consumers can visit a local Milgard certified dealer to discuss their needs face-to-face.
Full lifetime warranty: All doors, windows and installation are backed by a warranty.
Committed to sustainability: All products are energy efficient and environmentally friendly.
Best for: Milgard is best for people who are environmentally conscious, homeowners, condo owners, landlords and business owners.
Milgard Company Information
- Company Name:
- Year Founded:
- 1010 54th Avenue East
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- United States