Milgard

Fair... I do not think you were fair with us. We ordered this window Oct. 9th. We just had it adjusted July 13th. I have never heard of so many excuses why this did not get fixed sooner. The tech that installed the new panels and locks was very nice. Am I satisfied....No!

I would like to thank James ** for making two trips out here in one day to solve the problem and for his very quick and professional service. He was polite and to the point and did not waste time at the job. Quick and clean. He will no doubt be a valuable employee for Milgard in Hawaii. Having been raised in a very diverse rural environment he can easily communicate with the people of Hawaii.

We are so pleased with the service provided by the Milgard techs today (Sliding door/window replacement). They were very thorough, professional, helpful and efficient as well as respectful of us and our home. Best of all, they were earlier than expected, which was great since we have plans for later. A huge thanks to both of them.

The team that arrived to replace the rolls on my Milgard patio door were amazing! They were professional, fast and friendly. They went above and beyond my expectations and even tightened the door handle and glued a side panel that had come loose. This door is 10 years old and everything was covered by the Milgard lifetime warranty, no questions asked! I now know I will be replacing all my windows with the Milgard brand when that time comes.

Repairman was on time, knowledgeable and worked until he had the matter resolved with lock. Checked other windows where moisture had entered and glass is becoming cloudy and/or discolored. Identified numbers on windows and amount needed. Told me to order online with numbers for new appointment. Very satisfied.

We were helped by Tim ** and his team. They have replaced total of 7 large and small windows. Unfortunately one of them had to be redone but Tim understood the problem and very willingly replaced it. Overall they did a very good job and love my new windows. Thank you Tim and his team!!!

I called Milgard in April of 2018 to request placement windows for warrantied windows that had fogged. I was told someone named Cornelius would call me/email me in May with installation information and to call back at the end of May if I had not received any information. I called the first week of June stating no one had called me and that my windows were in Illinois. Cornelius would be contacting me about installation. No one contacted me. I called towards the end of June/beginning of July, same information. I just called yesterday, July 18 and was told that the glass manufacture was behind and the Customer Service rep began to relate how someone had been waiting since April for their install. I reminded her that I was a customer with a similar problem and wanted this resolved.

We ordered the 10168 Bald Eagle Trail window 5/9/18 and now we still don't have the window. First window arrived yesterday and it was the wrong size. This is very disappointing. Service to install the window is top notch. This negative review is on the factory. 4 yrs ago - we never had an issue with the window replacement. We could contact the service person, give them the address, indicate what window in the house needed replacement, and in 3 weeks, we would have it replaced. Understand now that the window numbers in our file for the house do not match the windows we have installed in the house.

Slider wasn't seating properly when closed. Your technicians who came to the house knew exactly what was wrong. They fixed the problem in a few minutes time and was then off to the next call. Their professionalism and knowledge of Milgard products was a breath of fresh air. Your company's Customer Service is the best!!!

For the second time now Milgard has replaced insulated windows that lost their seal. Installer (Andy ? I think) was courteous, prompt efficient and professional. However, you guys could stand to use drop cloths under your work.

Replace track on patio door. Repairman was very courteous, professional, and was very conscious of keeping everything clean. He was even EARLY for the appointment time. Hope that all of your employees are as good at their jobs. Thank you.

Amazing service. Excellent workmanship and work ethic. Second time with the same service provider and cannot say enough great things about the entire process. Disappointed that Milgard products are failing but kudos to company for standing behind their product. Service team is A+.

I was very happy with the aftermarket service. I was treated well and given many options for the repair, the customer service was exceptional, courteous, and professional! Repair parts are being sent and I was shown a video on how to make adjustments that might make the actual repair unneeded.

We had a 10 year-old window that fogged up between panes. Milgard has been so helpful and easy to work with for its replacement! The technician, Leo, arrived right on time and swapped the new window for the old in no time at all. Very courteous and friendly (and put booties on his shoes before walking up the carpeted stairs!). Fantastic response to our problem, all 100% covered by their amazing warranty.

We had Blake provide excellent customer service in putting in new tracks for our sliding door that we could hardly open anymore. We appreciate him and his service and your warranty! However, we were told the reason we had such a long wait for the repair (almost 3 months) was because you would need to send 2 technicians to work on the door as it cannot be done with one person. Blake ended up by himself and rather than cancel on us, made it work... However that should not have happened to him or us! It's not fair to your employee and you really need to correct this before it happens again and someone gets hurt. On top of that you only sent 3 handles instead of 4 with him and now we have to wait again to receive that. Please work on this and please try and offer quicker appointment times in the future and you will nail it.

My Milgard windows fogged. The service rep was more interested in invalidating the warranty than in determining why the product failed. 3 calls to the appropriate supervisor received ZERO replies. A promise to help from a different supervisor (that took another 3 calls) simply resulted in a formulaic email response with a link to Milgard Dealers and more warranty jargon. Their only offer was to send out a tech to estimate cost of replacement which they said would be at least $300 NOT including parts and labor. Huh? What else is there to a job besides parts and labor? WORST CUSTOMER SERVICE EVER and they DON'T stand behind their product.

The two technicians arrived on schedule and immediately started removing the old glass. One cleaned the new window while the other cleaned the old tape out of the window channels. They attached a suction device to the new window and installed it from the inside. The whole operation took less than an hour. They were very professional and had the correct tools to do the job -- high marks for a job well done.

Had black mold type build up across the bottom of the big picture window where the trim piece is in master bedroom and thought there was a track problem with the window next to it. The repair person replaced the springs on the small window to ensure it would work properly. Once he did that he tested it to make sure it opened and closed properly and smoothly.

Milgard is a first class company that is really concerned with customer service and satisfaction. I have a window wall that is 16 feet high and 18 feet wide. This is an east facing elevation, but the heat from the central California's climate is exceptionally high. The paint on the fascia has peeled off twice in 12 years. I now have metal fascia trim with powder coating to deal with the severe heat. Well, somewhere along the line, the windows blew a seal. I had bought these from a box store and put them in myself. I did not know what to do!

Service was excellent! Took the time to explain complete mechanism of window. I am 64 year old woman & a DIY - which while cleaning my upstairs windows clips broke & (1) was off track. Polite and informative, explaining that bugs eat the screens & remove them unless using them. He even left me some clips for future problems. I plan to purchase other windows & door from Milgard. You can’t beat a lifetime warranty.

I had a Milgard french door installed on May 24, 2018. It was such poor quality workmanship. I took pictures and forwarded to the Milgard sales representative, who said he would put a "rush" order through and get another door. It's currently July 13, my french door has been backordered three times. The latest was last week with no ETA in sight. This is absolutely unacceptable Milgard, I've got the outside of my house which has been torn up for the entire summer and they simply keep backordering this door. There is no recourse, I haven't even had one phone call or follow-up from your sales representative, horrible service.

Repair person seemed unhappy. He told me it wasn’t a lock. It was a night latch that had broken (on this warranted window less than 2 years old) and that he couldn’t/wouldn’t repair it because "we don’t make these any more". I really don’t care if you don’t make them anymore! You made this and I want it fixed. He left.

The gentleman who came out was very helpful and fixed the problem, temporarily. But he showed me why it was installed wrong and the fix may not last. So the installers did a lousy job, but the repair guy you sent was great.

I placed a call to a warranty representative and my call was answered immediately and an appointment set up for replacement of window. I received a confirmation by email and a phone call reminder when the service rep would be at my home. He arrived on time, replaced window and I could not have been more satisfied. I have always had pleasant experiences with Milgard and recommend them highly!!

We installed Milgard windows almost 15 years ago and just recently noticed some discoloration in the glass. One phone call to Milgard and our glass was replaced at no cost. The technician arrived at the appointed time, was very friendly, and did a great job. Great customer service!! Would recommend Milgard to everyone.

It took over a year to get the issue with four large multi-unit windows resolved on a residence. The initial windows had aluminum glass stops that were not installed in a good craftsman like way. They were too short in places, not seated flat (angled out), hammered in place and dented on some (where they were cut too tight). It took several appointments before an outside contractor was hired by Milgard to fix the issues - even then this sub left before completing all the fixes and had to be called back. On previous appointments with a Milgard crew, they showed up not knowing anything about the issues and then later showed up without the necessary equipment and materials on more than one occasion. It was a generally exhausting process for myself - the architect - and the clients.

Ty has been to my home three times and I can't say enough nice things about him. Very efficient, prides himself on his customer service. He had to replace a window twice and adjusted my french door. He also replaced three windows for my neighbor. Two other employees came to replace a window for a neighbor - their customer service was bad. They told me to call a contractor to fix a door. Ty took care of it. High 5's to Ty.

Had to have a new piece of glass install in one of our windows. They took care of the problem in a fair amount of time. This is not the first time i needed a replacement, and they have always taken care of us.

My Milgard service experience was excellent. Several windows needed replacing including one that had a crazed outer pane. The service was done promptly and correctly. I am the original owner of our house which was built in 1995.

Starting with quote from Lighthouse Windows 10-8-17 and having Lighthouse back again 7-9-18. We have been in the process of having our defective Milgard windows repaired. In February (2-16-18) we submitted the quote from Lighthouse to order replacement windows, talked to June on 3-27-18 to check on order. Called again on 3-28-18 were told no glass had arrived. Called 4-6-18 to schedule. On 4-13-18 men came to repair windows and found that the glass would not fit, and were informed that the new glass would be reordered and that it should be in in three days. After calling and calling spoke to June 6-18-18 was told no glass had been received. Same answer on 6-20-18. Finally the new schedule was for 7-9-18. Yet again the men came and the glass does not fit. This is not the way to run a Company. Milgard is not a company if you want results. We really need help!