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Milgard

Milgard
Overall Satisfaction Rating 4.66/5
  • 5 stars
    449
  • 4 stars
    57
  • 3 stars
    26
  • 2 stars
    4
  • 1 stars
    20
Based on 556 ratings submitted in the last year
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Established in 1958, Milgard has been providing innovative & quality doors & windows. Whether you are looking for something traditional or something modern, you can rest assured that Milgard will have something just for you. Milgard offers a wide variety of styles & prices in order to help you find not only something you love, but that is within your budget. For more information, visit our website to request a brochure or give us a call today!

Milgard Reviews

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: June 17, 2020

I am the original owner of a 30 year-old, view home with low-e Milgard aluminum framed, double-pane windows. Over the years, several medium-sized and some very large view windows lost their seals and needed to be replaced. This has always been done at no cost to me through Milgard's generous lifetime warranty to the original owner.

This past week Milgard replaced yet another large view window and also fixed a case window with a stuck lower section that wouldn't slide open. Once again, Milgard did this at no cost to me. This company is amazing. Ordering the new window was a breeze. The service people were helpful and responsive. They came to my home with the replacement window and other parts within a few weeks of my order. A team of four, very professional and courteous men arrived to do the job. They all put covers over their shoes before entering our home and wore appropriate face masks as part of Covid19 protocols. After they were done they cleaned the replaced window and quickly cleared out. They even lubricated one of our slider doors that was a bit hard to open. Based on my experiences on this service and all the others across 30-years, I highly commend and recommend this company, their products and services.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 26, 2020

    The response to my request was really slow. I put in request on Dec 6, 2019 and I got a response on Jan 25, 2020. Once we had contact I was told that they would schedule service, however not got follow up call when such service would take place. I had to follow up myself on Jan 30, 2020. From then on all went really smooth. The Service was scheduled for Wed 2/26/2020. A phone call would inform me two days before to remind me that service person would arrive on wednesday. The service persons would call before he would arrive. This all was done perfect.

    Helmut called 30 minutes before he was to arrive and he came right on time. The service was perfect. Helmut checked and determined that the vinyl frame was not positioned correctly so the weather seals not engaged properly all around the frame. Especially the outside seal showed a gap. The window was taken out.The frame adjusted and the new window was installed. Helmut watched when we sprayed the window to make sure no more water leaks. Also checked the other window next to it and noticed that the frame was slightly crooked. He adjusted the hinges. Could not ask for more. Milgard service was great and the warranty program is indeed great. Thank you Milgard. This type of factory service makes all the difference when choosing your window and door manufacturer.

    NOTE: I had asked the installer who had put in the windows and doors in my house. He not believed that it was a window problem but would report it. It appears that reporting means telling the dealer. The dealer in Bakersfield Lifetime Interiors could not be reached and it appears they are out of business. It is good that Milgard has a website for information but also to request service. One needs to have some patience but Milgard will take care of the problem. The lesson learned is to find an installer who has direct connections with the manufacturer. Contact Milgard when you believe something is wrong with your door or window.

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    7 people found this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 22, 2020

    Had a broken seal on a fixed window. Sent an email to the company who installed the window and they forwarded it on to Milgard. I received an email with a case number and was told a technician would come to replace the window in approximately 3 weeks. The technician came when he was scheduled but unfortunately had the completely wrong size of glass for the replacement. It took another month before they could get the right size and get it replaced for me. The fellow who came to replace it the second time was very friendly and quick. Took about 20 minutes at most. I would give 5 stars if only they had taken the time the first time to ask for a serial number or any more info about the size of the window. Since it took over 2 months to get it fixed I just couldn't give a perfect rating.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 29, 2019

    We built a weekend home several hundred miles from our primary residence and chose the Milgard Hermosa line of windows because they are designed specifically for the challenging Texas climate, as well as the Tuscany sliding doors to maximize the view. There were issues with both the doors and windows from the start - the doors were difficult to open/lock and many of the small support blocks on the sides of the awning windows fell out when we first opened them. Some windows also off-center operator arms that made it difficult to crank them.

    Milgard sent Sy out to help us from Dallas, which is a six hour drive - one way. He immediately recognized that our own contractor had failed to insert the stops for the sliding doors and had brought extras with him. They now work perfectly! He also explained that during factory assembly, sometimes the users of the screw guns who are securing the blocks in place are being cautious not to overtighten the screws and had all the blocks repositioned in short order. He also demonstrated similar magic on the operator arms, showing easy manual adjustments. We did a complete 180 from feeling like suckers for spending so much money on the windows to being beyond impressed with Milgard! Thank goodness for, and thank you to, Milgard Customer Service and Sy!

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    5 people found this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: July 30, 2019

    I have all Milgard windows in my house and called because I had what appeared to The scratches on the window that look like they were on the outside pane but I cannot feel them. When I called to make the claim, I got the rudest representative I’ve had in many years. It was to the point where she told me I was lying that I had had a window replaced once under warranty with them (only to find that claim subsequently; and never apologized) and that they never told me I had lifetime warranty (even though Milgard and rep during the prior replacement confirmed it).

    I asked to speak to the initial call-taker’s supervisor and she basically responded that there’s no need for that because she had already told me the way it is. I did receive a call from a supervisor (name was Gwen I believe) almost one week later and she was apologetic and helpful. In the end, Milgard did make it right by replacing the window. I hope they have fired the original person I talked to, however. Her attitude/behavior was abysmal.

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    20 people found this review helpful
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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: June 26, 2020

    Good windows. Have always been replaced, although sometimes has taken a while since the company stopped service in the Midwest. It was hard to find a contractor to do the job. After I found one he has done a great job.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: June 25, 2020

    Very satisfied with Milgard's product warranty. My issue was a single-hung window was not staying raised, and was creeping down about halfway. This was the result of a recent pane change-out of the window, and the replacement glass was a little thicker than the original. Rick (your tech) was actually early for the appointment, and the total time he needed was less than 5 minutes to replace the spring. The time from first notifying Milgard of the issue to the scheduled service time was just over a week... Very pleased with the response time. Thank you Milgard. I will continue to recommend Milgard products to friends and relatives.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: June 25, 2020

    The office was very helpful telling me where to find the window number and how to fill out the online application. I received timely email notification of my order. I received timely email notification of service being scheduled. I received timely email and phone confirmation of the 2 hour service window. The service technician was masked and wore booties over his shoes. He was extremely friendly and efficient in completing the job. I am extremely impressed with your service, start to finish. Thanks so much!!!

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: June 24, 2020

    We had a problem with our doors locking and Dave from service came out and found a bad cam/gear which kept the door from locking. He also adjusted both doors which we had installed and they are operating the way they should. My client loves his Milgard windows and doors. Thanks for the service call and thanks to Dave.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: June 24, 2020

    The seals were defective in eight of our windows, which allowed mold growth and consequently obscured the clarity. The installation professionals, Ruben ** and his partner, made the replacement process simple and pleasant. They were great! The outcome was amazing! They did a fantastic job! My family and I are appreciative. Thank you, Milgard and your wonderful employees who were involved from start to finish.

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    Milgard author review by Joseph Truini

    Milgard has been building doors and windows for over 50 years. It has certified dealers in 18 western U.S. states, including Hawaii and Alaska as well as in Alberta, and British Columbia, Canada. The company prides itself on personalized customer service by offeringface-to-face and online guidance to consumers.

    • Broad range of products: Milgard manufacturers 12 different styles of windows and seven styles of doors. Both product lines offer products made from wood, fiberglass, vinyl and aluminum.

    • Offers design guidance: Customers can consult with professionals on how best select windows and doors to create the look they want.

    • Local experience: Consumers can visit a local Milgard certified dealer to discuss their needs face-to-face.

    • Full lifetime warranty: All doors, windows and installation are backed by a warranty.

    • Committed to sustainability: All products are energy efficient and environmentally friendly.

    by Joseph Truini Home Improvement Contributing Editor

    Joseph Truini is a home improvement expert who writes extensively about do-it-yourself home remodeling and repair, woodworking projects and tools and techniques. His work has appeared in several national magazines, including This Old House, Popular Mechanics, Country Living, Woman’s Day, and Today’s Homeowner.

    Milgard Company Information

    Company Name:
    Milgard
    Year Founded:
    1958
    Address:
    1010 54th Avenue East
    City:
    Tacoma
    State/Province:
    WA
    Postal Code:
    98424
    Country:
    United States
    Website:
    www.milgard.com