Milgard

Milgard sprays paint on vinyl windows and doors and then the paint chips off unless the window or door does not have any exposure to the sun or rain. After months of trying to remedy the situation they send someone out and they touch up the areas that are chipping. The painters admitted that the paint will chip again. To finally have someone come out to paint is very inconvenient and takes an inordinate amount of time scheduling and nagging. A year has passed and paint is chipping off again and in new places. And I expected to do this every year? The warranty on paint is 10 years and then what?? I have literally been contacting them with paint issues since the windows and doors were installed.

I have Milgard WoodClad fiberglass windows. They were the top of the line, the best they had to offer, so said the rep. and I believed him after I got the price, but I was building my home to last. So far they have been here at lease 6 times to replace 22 windows. They were here 4 months ago and now I have another faulty window. WORSE is I have MOLD growing on the wood. Their rep (Tim) tells me it is because I wash my windows! WHAT? So be careful not to use Windex and paper towels, that causes mold and moisture in between the glass! Oh also I hope you live in a completely dry climate that gets no rain. The miters all leak! They are stained with water from rain leaking in. The Sheetrock inside has bubbled. Tim says it is my fault because again how I wash my windows!!!!

We purchased our house in December of 2020. The previous owner had had all the original windows and sliding doors replaced with Milgard vinyl, double pane, insulated products, all manufactured in 2009. Out of the twelve new windows installed in the house, three of the units had failed by the time we came into possession of the property with either clouding or marking on the interior of the glass. While Milgard prominently advertises a Lifetime Warranty, I discovered upon contacting them that the line of windows that were installed in our house only include a 10-year warranty, and we were just beyond that period. A 25% failure rate seems excessively high, and I would advise anyone to stay away from any of Milgard's products that do not include a full lifetime parts and labor warranty, as it seems you will be replacing your windows again sooner than later.

Ongoing lack of warranted support from Milgard. Ongoing problem with no resolution. SUMMARY: Milgard Tuscany CASEMENT windows are do not seal and will allow air leaking into your home. when the wind blows against these windows the latch mechanisms whistle from the wind. Milgard Denver warranty office does not support their product, rather they make excuses and ignore issues. Online reviews seem to be the only way to get a response from Milgard. Shameful and sad.

In May of 2021, we submitted a warranty claim for a cloudy window/busted seal. The first appt was delayed because the glass hadn't passed inspection. Then they cancelled the morning of the new appt because the glass was broken. We started over. They called the next time they were supposed to come, saying they couldn't find my glass in the shed, so we started over. This same ridiculousness continued a couple more times, until finally they arrive on Jan. 7th - and have the glass on the truck, but it's raining outside. They can't come back that afternoon, because they're overbooked. But they assure me someone will call me to reschedule right away - now they've got the glass and they know it will fit. A week later, I had to call because no one called me. I was assured they'd find a date and call me by 2 pm that afternoon. A week and a half later, no one had called.

Milgard windows 10 years old, half “gone bad” (seals broken). Waited 6 months. Subcontractors came today with replacement panes but only 9 could be replaced because the other 11 replacement panes were wrong size or wrong grid or missing. Subcontractor said “this happens every day. It’s chaotic.” Now I’ll have to wait another 6 months to get the remaining failed panes replaced, and spend another 2 hours taking down blinds and moving furniture, and miss work again. Cross your fingers Milgard factory doesn’t mess up the order again!

Just moved into our house in 2019 and noticed many of the windows were foggy but wasn't sure why. Then at the first major rain storm, several of the windows stared to leak substantial amounts of water. I called Milgard and luckily the warranty is still in effect, however Jessie (very nice) said that the issue must be due to how they were installed, it was highly unlikely that several windows at once could be defective. So I hired a handyman through Home Advisor to come and re-install the windows $1200. He looked at all the windows and said it wasn't the installation, it was very poor quality manufacturing and showed me why (I'll add pictures). The water leaks through the pan, and the window glass is pulling from the vynil with all 15 window and they were installed in 2016. There is water damage to our home, drafts that are costing us more for cooling and heating.

We purchased a 12 ft three panel sliding glass door. The order, including nine other windows was delayed twice. Then our contractor received a call on a different day than the scheduled one that the slider was being delivered. The frame and only one of the three panels arrived so we had to cover it with plastic while waiting for the other two panels which took another two weeks. The middle section slides to the left as a sliding door would. The right panel is stationary but built the same as the left panel as if to accommodate a slider which it does not and is lined with same felt. This looks very odd and unfinished as if the middle slider should go both directions.

When we first bought our home we worked with the tech directly. That was awesome because Josh was on the ball. He was super nice and always had the job done thoroughly and quickly. But, since Milgard reorganized and move all service calls to corporate the service went down hill fast (and I don't blame Josh for leaving Milgard). Instead of taking just a week or two to get replacements it started taking months. And, right now I am beyond PEEVED at Milgard. It's taking over a year to get 1 window replaced. I started calling them mid 2020 for this window (yes, I know the pandemic messed up things to an extent, but their customer service was like this before Covid). First, they didn't have anyone covering our area. Then, our tech came back from his accident and the window was wrong. One of their geniuses sent a window with grids when there were clearly no grids in the pictures I sent.

The subculture I've experienced dealing with Milgard and several of their agents, several customer service staff, a sales manager and a sales rep has been the same. All whom I have dealt with have been remiss, almost careless, unsympathetic and bothered to help with anything. I gave them a 20K order, which was delayed an additional 1.5 months. I had to luck getting a response as to the nature of the delay. When the order arrived, one window had incorrect measurements. Getting this fixed was a nightmare. I have had to delay window inspections 3 months. No one at Milgard seems to care and if you get the slightest tone with them, well they just don't respond to you for weeks. I am now still waiting to hear back from them regarding this fix. Stay away. Terrible management.