Milgard

I contacted VIVAX, my installer in August as my French Door had become misaligned and was striking the threshold and the other door. They came out and made an adjustment on August 17th, which helped, but did not entirely solve the problem. They said they needed to get Milgard to come out for further adjustment and that it would take 2-3 weeks.

Milgard is one of the very best companies I have dealt with in my almost 80 years on this planet. Your factory customer service representatives and the level of service they provide is truly magnificent. When I have called with an issue, like a lost seal on a window or door, they have my records immediately available and to clarify might ask “...is this the window to the right or left of the picture window on the North side of the ‘sunroom’ (even though they are both the same size)."

We were recently broken into because the Milgard door installed in the kitchen didn't lock the same way as our other doors did. Also, the installer didn't do a good job installing and left a huge gap in between the two doors. I called the following day to have one of the technicians to perform an assessment and fix the issues. I didn't have a good experience the first time I called. I was put on hold for at 45 minutes, only to find out that Milgard couldn't help me unless I open a ticket. I tried to open a ticket while I had her on the line and but I couldn't find the number. The person I spoke with made me so frustrated because she refused to help me. She was rude, talked over me, had no compassion, even though I told her we were just robbed and I really needed help to fix the door. Instead, she hung up on me after having me wait so long! That was so unprofessional!

I have beyond thrilled with Milgard's customer service. So much so I literally raved about it to a contractor friend this morning over brunch. I had two casement windows that were not functioning that were holding up my construction job- couldn't stucco until they were repaired. Azucena in the service department was extremely attentive, listened to the urgent nature of my situation and did all she could to help me get phone support and when that did not fix the solution she was able to schedule a senior tech to come by that weekend.

I am the original owner of a 30 year-old, view home with low-e Milgard aluminum framed, double-pane windows. Over the years, several medium-sized and some very large view windows lost their seals and needed to be replaced. This has always been done at no cost to me through Milgard's generous lifetime warranty to the original owner.

I could not be happier with my Milgard windows and doors in general but even when one needed service - it was a breeze. Lupe was quick, thorough, and professional. Changed out a window that had some moisture buildup in just minutes. Thank you!!!

Jose came out and looked at our sliding window. Knew exactly what was wrong with it. Replaced some parts and it rolls excellent now. Thanks Jose for doing such a great job. I would recommend Milgard to friends and family.

I am very pleased with the window replacement. I was given a short time range where the person changing the window would arrive and he was on time. He introduced himself, was polite and respectful, wore a mask and asked to see window. After inspecting it, removed it and went to truck to bring in new one. He was very efficient, took less than an hour for replacement. Excellent service.

He was on time, friendly, on task, knew his product and how to repair it. Overall one of the best experiences we have had with a service person in many years. You as a Company should be very proud to have such a person representing you and your product to the public. Please thank him once again from us. The **'s

Our skylight failed after 30 years. Thanks to Milgard's lifetime warranty, We have a new skylight and installation at no cost to us. The installation went flawlessly and it is great to no longer have a leak. The workers were very courteous and professional.