Milgard

I am a second owner of a very nice house that is now eleven years old. At least 10 windows have fogged in the last year. No warranty! Even replacement glass will only have a five year warranty and totally at my expense. Most of the competition has lifetime on replacement glass. Unfortunately, no help from Milgard.

Apparently, after reading the other similar complaints on this site, we're not alone. But here's a brief description of our very poor service: On June 13, 2017 we ordered double French doors (with sidelight windows) for our home; they were delivered to Home Depot in Pinetop, AZ over 2 months later. They replaced a huge window that looks out into the woods. We had a custom home builder/contractor do the installation and saw that the door unit was off by 3/8", meaning they were wider at the bottom than the top! Have to lift up on the door and slam it shut. Contractor waited on the phone for 45 minutes, and ordered another exact replacement from P.O.#**, asking for an "expedite", which now seems comical. Obviously, we cannot add final molding, stain and seal the interior or install some shades for privacy. The contractor stuffed some insulation into the side cracks and nailed boards onto the bottom to keep out bugs and critters.

Have home with at least 5 failed window seals, including 2 skylights and sliding glass doors from Milgard. Since I am the second home owner the Lifetime Warranty doesn't apply. Not sure why buying a home should cancel out a lifetime guarantee on a window. As a home owner I have done nothing to make these windows fail... It is a failure of the manufacturing and window product itself. Of the windows in the home that do not have failed seals, they are difficult to open close. Am very disappointed with the Milgard product and would caution anyone looking to purchase these products. Especially if you are purchasing a used home.

On December 25, 2016 one of the main windows of my home was broken by a golf ball. No problem, I thought, I have replacement warranty on the window. Within a week I called Milgard, regarding the replacement and was scheduled for March, 2017 - which was concerning as I live on the coast of Northern California, and one pane was broken and glass shards were coming off. However, I accepted this. The day before my window replacement was due to happen, I was called and told there was a backlog on the product and that my window would not be replaced until May. Extremely frustrated at the extended timeline, I left messages for the unnamed supervisor which were never returned.

I am the second owner of a home. I have a house full of Milgard Windows which do not open, or are nearly impossible to open. I have two kids and I am scared to death they won't be able to open a window to get out if there is a fire. If not a single window in the entire house works properly, the windows are either poorly made or defective. I've asked Milgard to supply the parts needed to make the windows open and close. They've stated unequivocally that because I am the second owner, they are not under warranty so it's not their problem. A house full of windows won't open? I see this as a life and death matter for my kids and common decency for a company. What horrible customer service. Someone contacted me about a class action suit. Hmmm.

Product needs QA, Fantastic Local Service Rep. Our local contractor admitted that he tested our windows we had ordered for a 7-window replacement job. He ordered the correct windows and either he had the wrong SKU/poor sales support but it took 12 weeks for the windows to arrive after he had measured the windows several times for accuracy. The installation was a bit of a nightmare for my contractors team due to some preexisting work and conditions, but also because they were trying to hurry through it, and did not do it right the first time. Most of the windows worked 5 out of 7, but two had problems. For the two windows that did not function they were separate issues - one had been missing a catch component on the inside for the latch close and release, there was a hole but no part.

These windows leak and a poor quality. We had the glass replaced in six windows a few years ago. Unfortunately, we had an additional 3 windows that continued to fog up and have water between the panes. Those were also replaced. Now, we have 3 windows that need to be replaced AGAIN. I contacted Milgard in April 2017. The glass was to come in May 15. When I contacted them regarding installation, they told me to wait 1-2 week and someone would contact me. It is now July 11th and I still have no replacement windows. I would never recommend this company to anyone... Not even someone I did not like. They offer poor quality customer service and an inferior product. Too bad our builder chose them when he built this house. They should be ashamed!

We first bought Milgard windows for our kitchen in early 2016. Two panels on one window did not open and close correctly. We were told to spray WD-40 into the tracks to help them slide smoothly. We did not do this as it seemed it could clog the wheels as normal dirt and dust got into the works. We asked for a technician to come out and find out what was wrong. We were told that they could come out after our doors were installed so they'd just have to make one trip to "tune them up."

About four years ago I contacted Milgard for the replacement of the foggy windows of a condo bought in 2006. Built in 2006, most other condos have had the same problem in this building. I was given the runaround, and after numerous phone calls & messages they said to call SIMI-Milgard for So. Calif. which has horrible customer service. They kept not responding until the 10 year warranty has finished! Milgard has not complied with any warranty and proven dishonesty. There should be a "CLASS ACTION SUIT" against "MILGARD".

We bought Milgard because we were told they were a reputable company to deal with. We now have had to replace about 75% of our windows and have five more that they are supposed to replace. It's been over five months now that we've been waiting, and we just keep getting excuses... the latest is they couldn't find a second workman to put the windows in. Absolutely horrible company and windows that don't hold up. We purchased these 20 years ago and I don't have an order number, and I sincerely wish there was a way to leave zero stars as that reflects better this pathetic company.

I called Milgard for a warranty issue on two of our rental properties which have Milgard windows. The properties are only 12 years old and we have owned them for six years. The tech came out, found three windows with bad seals, put black X's on them, opened the window with the bad spring and proclaimed it needed a new spring kit. He then put all of his weight on the window to close it rather than gently guiding it back down causing the plastic guides to explode. Not a big deal... until I get a phone call from Milgard that tells me there is no warranty on the windows. What about the X's and broken guides I ask? Your problem, I'm told...

After much back and forth and extremely long (one 30 minutes plus) holds on the phone I finally received a service call date for a warranty replacement for a window pane that failed due to an obvious manufacturing defect, that I sent Milgard photos of. Today is May 22nd. The service call date is August 25th, over three months out. Pleeze!!!

Before telling my story, to those that may be reading reviews: Based on my experience I would never ever purchase a Milgard product, ever!! Look elsewhere and cross Milgard off your list. I own a condominium in a building with 5 small businesses on the ground level and 5 condominiums above on the second floor and loft (3rd flr). The windows were manufactured in January 2006, and the building was constructed in 2006. At around 8 years of age, shortly after I took ownership of one of the units and became a board member of our little association, I took on trying to work with Milgard, because a few of the residential units particularly on the 3rd floor gable had leaky/foggy windows (8). By the time I got a hold of Milgard, the windows were 10 years and 2 months old. Well I found because the ground floor is commercial even though none of their windows are a problem, the lifetime warranty is only 10 years. See where is this going?

2015 August we bought 2 windows LARGE picture frame 70". After installing them by a professional licensed contractor, 3-4 months one of them cracked in the interior glass all over diagonal. Repair costs projected to at least 1500 with 2-3 people to replace it. 6 months after, the second window cracks forming two diagonal curves. Both start from a point closest to the aluminum frame. For the first it started from the top, for the second one from the left side frame. Milgard reports no issues or recalls. Yet consumer site shows over 148 complaints as of 05.20.17.

We bought our house 2 years ago — It's 11 years old. We had 9 windows that the seal was broken. I called Milgard and they were really great actually. They came out and replaced them since we made it under the 10-year limited warranty since we aren't the original owners. However, since then, we have lost the seal on 2 more windows that they won't replace. That makes half the windows in our house have failed. When I walk through our neighborhood, it's clear that a lot of people are having the same problems. You can see pink, swirly windows all over the place. Since our neighborhood is still what I would consider newer, it's pretty bad. Obviously these windows are of inferior quality. The home we had been living in was 15 years old and had only lost the seal on one window. Really disappointed in the overall quality.

Leaks, 1/2 the windows are unlockable, the mechanism wasn't glued in on most, the screens are super loose (image about 2 inches of play in either direction) -- and the coup de grace -- 5 months before they will come and look at my installation. Use this company at your peril. They are horrible.

I have had 4-5 Milgard windows fail over the past 10 years. I recently waited several months for technicians to come out and measure a large window that cracked and lost its seal, and a small window with a crack in the vinyl. I was promised a repair date of May 19th and made numerous appointments and arrangements to accommodate the repair. I recently got a phone call from Milgard to schedule the repair even though I had scheduled a date already. Milgard claims the first person I scheduled with months ago failed to enter the date. I am now left with a lot of additional work and rescheduling. Additionally, Milgard says they cannot make the repair until July. I first called them in January.

Had some remodeling done - spent a fortune on new windows and one is leaking. After our contractor called Milgard 15 times they sent someone out just to verify the leak was the window and not installer - which is was. That was back in December and still no date for repair! Calling weekly but no response. DON'T BUY Milgard windows!

After six weeks of trying to get a window fixed under warranty I have gotten zero help from Milgard windows. I have broken glass which has been stated to me by the contractor that is under warranty for life. I spoke with a representative for Milgard windows and he said a service ticket would be written up for the repair. That was over three weeks ago. 10 days ago I asked for an update with no response. Not getting much help from Lowe's either. Milgard's service is proving to be absolutely horrible.

After contacting Milgard to explore a case which might have been under warranty, I found out their glass breakage warranty is worthless. There are no reasonable conditions under which it would ever be valid. The person on the phone told me that a baseball coming through the window would be covered, but only if it is accidental. If it was intentional, it is NOT covered, as it is considered civil disobedience. How would one ever prove in court whether it was intentional or unintentional?? In our case, it was an accidental discharge of a BB gun. However, even though it was an accident, because they consider it a weapon, it is considered civil disobedience and not covered.

One of my windows broke on the inside while I wasn't home. Milgard says it's not under warranty, suggesting the cold caused it. I live in Southern California. Cold? My warranty doesn't mention breakage or even cold weather. Seems they are reading from a newer warranty they now use. They won't budge. Sorry I didn't use another company. Will gladly put out the word never to use Milgard.

We put 35K worth of windows in our home based on the lifetime warranty Milgard offered. We called them in November of 2016 because 1 of the 5 3X5s had failed and had so much moisture in it that we couldn't see the view of the water, which is why we put in 5 large windows. They had us measure the window and told us they wouldn't send anyone out until 1/25/17. I was disappointed because I had to look at this window all through the holidays. They sent one man out yesterday. He said they never told him the size of the window and he didn't have a piece big enough and also it was a two man job and they only sent one.

Lifetime Warranty. Don't believe it. I think I will spend a lifetime trying to get a simple repair completed. I continue to get the runaround from Milgard. They sent the small part to a local dealer 7 weeks ago. Milgard told me the dealer is busy and will get to me. The dealer tells me Milgard won't agree on the payment process. The dealer won't schedule the repair until Milgard settles how they will pay them. I call Milgard Sacramento office for the fourth time in 2 months and am finally told they won't work with this dealer and will have their own people take care of it and will call me. 10 days later. No calls. I call the Tacoma headquarters and was told they don't have their own repair people. Next, I was passed on to someone's voicemail and once again left my message of despair that the warranty department has failed me. How many more wet, rainy days must I tape and towel my window until they can figure out how pay their contracted dealers?

We had four windows and two sliding doors [Milgard Tuscany Windows & Sliding Doors (Vinyl)] recently installed to replace 40 year old aluminum windows and doors. We live near the beach where it is sometimes very windy. After installation, the wind penetrated the windows and vibrated our window blinds, and also our slider leaked air which cause the swaying of our vertical blinds. The air leaks also defeated the insulation effect of the new double-pane glass as our rooms are as cold or colder than when we had our old windows in.

Ordered milgard windows. One window didn't close. Took 2 months. Literally 2 months. To get tech out to fix it. Didn't fix it properly. Then when I called customer service again to report window still not closing properly (and now weather cold) they are making me wait 1 month for tech to get out to fix problem.

I remodeled my home in 2009. I also used them on my old house remod in 2000 and I had no problems. I had installed 23 Milgard windows which came with a lifetime guarantee. For some reason the outside pane on my large living room window broke. Unknown cause. I called Milgard and within 10 days the window was replaced. When I spoke to the lady at Milgard I asked if my son threw a baseball through it would it be covered. She said, 'yes'. I asked if a week later he did the same thing if it would be covered she said 'yes'. I asked if a week later if it happened again if it would be covered. The lady said "we will want to talk to your kid"! So far all has been good.

We bought a 13 year old house. We have at least 7 windows and 2 skylights that have failed. Called Milgard twice and customer service told us since we weren't the original owners and it has been 13 years, the "lifetime warranty" has become a worthless nothing warranty. I even left a message for a higher up in customer service and did not receive a callback. The higher up must be so high he cannot return phone calls. What kind of warranty goes from lifetime to worthless in 13 years???

I am the second owner of a Pulte home that was built with Milgard windows. I am having trouble with a large sliding glass door binding when the door is shut. I called Milgard and after the third call which was transferred to California (I am in Arizona). I got a case number. I was instructed to call an Arizona number to schedule service. I called the Arizona number and was told their computers were down and to call back later. I called back a day later and was told by another person that the Milgard lifetime warranty only applied to the original owner. They said therefore the original warranty to me was only 10 years and 10 years had come and gone Feb. 2016. Milgard further told me that if I had contacted them before Feb. 2016 they could have fixed the problem. I didn't have a problem before Feb. 2016. It is obvious that Milgard does not know much about customer service.

When I purchased my home in 2010, the existing but new Milgard slider and window was already defective, with extreme streaking on the inside between the dual panes of glass. I called Milgard at that time since the windows were newer but they claimed the warranty went with the original homeowner and not the house. After much hassle and many phone calls, Milgard finally agreed to replace the windows. They were not nice about it. Their customer service at that time was so poor and their attitude so snarky, I was shocked since I had previously assumed Milgard was a good company.

We purchased windows from Milgard only to find that the windows all had, what I think, sloppy finishing: vent windows misaligned, sealant around sealed units very sloppy. Upon my complaint and after their technician's assessment (he agreed that the workmanship was sloppy), the local Milgard rep stated that "the windows are within industry tolerance levels for workmanship." In other words, the windows are OK. So, nothing was done. Nowhere did I find a statement re: industry tolerance levels. So much for "customer satisfaction guaranteed" as stated in the Milgard brochure.