Milgard

Milgard windows fogged and Tuscany French doors leaked and they did not honor the warranty. The warranty is not worth the paper it’s written on. They always find an excuse to claim it’s not covered by their warranty

We placed a warranty repair order in 3/21 with Millard customer service. Numerous appointments have been scheduled only to be cancelled on the day of the appointment with no new rescheduled appointment available when customer service calls. As well as to no reason as to why. Again today we received the text message confirming our appointment only to have it cancelled 15 minutes prior to our appointment time. Please stop scheduling appointments you have NO intentions to keep. Be accountable!

Contacted our local dealer for replacement windows. A month later they had not arrived, because the rep did not order them. Called their main office in Washington state. A nice lady said she would order them. A month later, they are not here. She says it will be 3 weeks more because--she hadn't actually ordered them. They "don't do" rush orders, even when they are at fault. We are wondering if this is actually a scam to save the company money. They simply say they'll order them again and again but they do not. We're going to be 3 months in and no replacement windows and nobody at Milgard cares. The worst, most inefficient, unconcerned customer care you will ever find. Buy from someone who honors their promises...Someone else.

Before you order Milgard "specialty glass" products, e.g. grooved or glass with blinds etc. read the lifetime warranty fine print. Milgard does not warranty these items. My 5 year old Tuscany series French Rail patio door glass with blinds spontaneously shattered during an extended heat wave due to thermal stress. Warranty repair denied by Milgard for fine print warranty details.

Ordered Milgard windows from Kelseyville Lumber. 1 window is on back order, it’s almost been 3 weeks..this might happen to you…Had I known about the NON COMPLETE window order I would of used someone else for my windows.. DON'T LET THIS HAPPEN TO YOU!!!

Installed all new windows in 2004, casement windows have all failed. Cranks are stripped, have been trying for a very long time to get someone out to fix the windows. Every window with a crank is not working plus several have dual pain failure. This is a vacation home, I flew in for scheduled appointment and Customer Service forgot to call me for a 2 hr schedule. Called customer service on hold for over an hour to get through…lifetime warranty is only good if their customer service department is reachable. CRAZY!

We paid over $34k for new windows that were installed three months ago and we are still waiting for the four screen doors for our sliding doors. In addition we had to have three different windows for one of our windows before they could send us one that wasn’t broken on arrival. This also took months before they got us a unbroken window. The last two days we had an appointment to deliver our screen doors and yesterday they gave us a four hour window and then couldn’t make that time and re-scheduled for another four hour window today. This time they just didn’t even show up and there was no communication to reschedule or to let us know they were not going to make it. My time is valuable too, and this is unacceptable.

Milgard does not train their sales people as to how to install windows and screens. The screens were the wrong size from the beginning and Milgard does does not guarantee them. Then they need to train their sales people how to measure and install the windows and screens correctly. The headquarters does not take responsibility for their out of state sales people so I had to buy new screens to make sure they are installed correctly. I would NEVER recommend windows from Milgard.

Milgard sprays paint on vinyl windows and doors and then the paint chips off unless the window or door does not have any exposure to the sun or rain. After months of trying to remedy the situation they send someone out and they touch up the areas that are chipping. The painters admitted that the paint will chip again. To finally have someone come out to paint is very inconvenient and takes an inordinate amount of time scheduling and nagging. A year has passed and paint is chipping off again and in new places. And I expected to do this every year? The warranty on paint is 10 years and then what?? I have literally been contacting them with paint issues since the windows and doors were installed.

I have Milgard WoodClad fiberglass windows. They were the top of the line, the best they had to offer, so said the rep. and I believed him after I got the price, but I was building my home to last. So far they have been here at lease 6 times to replace 22 windows. They were here 4 months ago and now I have another faulty window. WORSE is I have MOLD growing on the wood. Their rep (Tim) tells me it is because I wash my windows! WHAT? So be careful not to use Windex and paper towels, that causes mold and moisture in between the glass! Oh also I hope you live in a completely dry climate that gets no rain. The miters all leak! They are stained with water from rain leaking in. The Sheetrock inside has bubbled. Tim says it is my fault because again how I wash my windows!!!!