Milgard

My window wouldn't stay up, so watched a video on how to fix the balancers. Unfortunately the cord on one was totally broken. I called Milgard and they are sending two replacement balancers. Appreciate their prompt attention to my dilemma.

It has taken since last fall to get a response and communication going and appointment set. Thanks to Kerry, we have finally gotten things moving. As soon as Kerry was in charge, things began to happen. Today's service call was fast, efficient, and complete. The fellows who replaced the windows were polite, professional, and most capable. THANKS KERRY!!! Problem solved!

I have about 50 windows in my house and almost all of them have balancer issues where the window slams down on your fingers. I have windows that are warped and you can't clean with a squeegee because the middle is warped on some windows and have a few windows with broken seals. I have had Milgard windows for decades and had only very minor problems which they always came out and fixed with no issue. Now I have junk windows so apparently when they start making less quality windows that they no long can stand behind. If you want to save your fingers, buy a quality window, not Milgard. It's not like I am talking about 1 window, this is almost 50 windows in the house and I probably have issues with about 20, not good odds, SAVE YOUR MONEY AND YOUR FINGERS!!

The technicians went well beyond what I expected. They fixed the problem that led to their coming to my home in the first place and then went on to resolve 3 or 4 other issues. Happy to have purchased Milgard.

Good service guys like these are of great help. I had a handful of problems with this order of windows, due to rushed production at the factory. I would recommend that the production line slow down and stop letting so many flawed windows go out. It took twice as long as normal to get them one of which I'm still waiting for replacement.

I would have given a 5 Star if not for the technician being a bit late. He, Sergio **, was great otherwise. He replaced the handles for both patio doors to an older style which seems more solid than the new one. Also more obvious whether the slider is locked or not. The new one looks nice very but functionally, I prefer the older one.

From start to finish the experience of having a few weathered windows replaced was flawless. The customer service rep was concise and pleasant and kept me informed every step of the way. The tech showed up at the promised time, was pleasant and knowledgeable, and did an outstanding job. I would highly recommend Milgard to anyone. Thank you!

This was just replacement but the whole process was very easy. From setting up the service appointment to the service call itself. The installer arrived promptly, the work was done in about 15 minutes and without any hassle. We would recommend Milgard to anyone looking for windows.

The contractors that were here were absolutely fantastic. The problem is with the ones managing our warranty work. It has been well over a year and still you have not painted the windows, replaced the broken glass, replace all the bead and fixed the buckling trim in some of the windows. I am not going to accept this any longer. I am tired of you sending out workers for a little work here and a little work there. You are exhausting our family and making us suffer with terrible quality windows. I will take the legal route.

I purchase replacement windows in 2004. Over the years a few of them began to fog up. I called Milgard, gave them my name and address. They found my order within seconds. We identified the problem windows and they scheduled a repair crew to come in a few weeks. The crew showed up per schedule and quickly replaced the defective windows. I highly recommend this company and their products.

The tech came out and measured my windows quickly. He was courteous and professional. Less than 2 weeks later I was emailed that the windows were in and an appointment was set. The tech was on time and replaced the windows promptly, cleaning up after himself. Great service!

I would say we were happy with the entire process of replacing our defective windows. The only thing I would have hoped for was a recommendation or suggestion by Milgard to upgrade my replacement window, at my cost to a higher efficiency window, such as the Low E windows.

It took a long time to convince Milgard that the problem with one of 50 new windows was not an adjustment issue. I finally sent pictures. Milgard called to confirm the appointment but didn’t tell the tech the gate code. The black latches on the window had to be removed and screwed into new locations. Same problem on a second window. Both windows were fixed.

Milgard's warranty service is great. I had Milgard windows installed 20 years ago. Milgard's lifetime warranty provides me the fix I need. Not like some other companies, when I called, I talked to a real person without waiting time. Milgard schedules services effectively and provides arrival window time two days in advance. Milgard also sent me postcards confirming the schedules. The technicians arrived on time. About a month ago, a technician came and measured the windows. Today another technician came and installed five windows for me. He is very professional and cleaned up after his work. I highly recommend Milgard.

Milgard Scheduling was inconsistent, took over six months to get all resolved. could have built a whole house in that time frame. Milgard had to reschedule service twice due to outsourcing to other countries for products, installers broke a window upon loading truck. Told we would get parts for another window that we were willing to pay for and after six weeks, multiple messages and emails and then we were told they don't make parts for their standard awning window anymore. Hmmmm.

The quality of workmanship of windows from the factory is horrible. Techs came 3 times to replace windows under warranty; twice they were given the wrong size windows. One sliding glass door window that was replaced still has problems internal to the panes. QC of products coming out of the factory is pathetic. Windows that are good work fine, but you have far too many that are leaving the factory with flaws that should have been caught before they left the factory and placed on technician trucks.

Fast, efficient, no questions asked warranty service. Excellent per-appointment communications via phone & email. Technician called on day of appointment to confirm he was on the way and estimated arrival time. He arrived and completed the work within the time period I was given. Well done Bobby **. Hats Off.

Your technicians were prompt, clean, and performed excellently! The sliders now operate better than they did when they were new... nearly effortlessly!! We have been Milgard customers since about 1992 in Bellevue, WA and were delighted when we moved to Green Valley, AZ and discovered that the developer building our new home used Milgard products! Our experience with product and warranty issues has always been without issue or complaint!

Just want to give a shout out to Fabian? And Matthew who came to our home on Thursday May 17th to service a couple sliders. They were awesome. Punctual, friendly, funny, knew their stuff and finished in a timely fashion. We had been serviced by Weber for years (who is out on an injury), who we also appreciated very much. Happy to have his replacements come to our home. Great job!

The appointment made to replace the broken seal of the double pane window glass slider went flawless. The replacement was also flawless BUT when he placed the screen back on, he actually bent the frame, which makes it impossible to replace the screen mesh material, as it won't hold up to pressure and doesn't fit back onto the window frame properly. I carefully took off the screen and when he finished, he placed it back in and I know he didn't mean to bend it, but he did and I had to call to have Milgard replace it. Wish I could give a better review, as I really do like and value MILGARD. They have been wonderful with their lifetime warranty guarantee... I couldn't ask for better, but this is being honest and fair for this review.

I requested a service call through Newman Windows of Carlsbad. I received parts in the mail, but I cannot open the window to replace the parts. I think there was a mis-communication between Newmans and Milgard.

If I didn’t have to deal with Milgard, I never would, but my windows have a lifetime guarantee, so when one fails, I must go through their service dept. In short, it took over 6 months and 4 visits to replace two windows. They were measured wrong, delivered scratched and they cancelled appointments twice with no apologies, just had to wait a couple more months each time before someone would contact me again. Rude customer service and could never get any answers as to why everything was so chaotic. I think this company has serious problems.

Window tech arrived early (called to see if that was okay), once he arrived he was very professional and changed out a defective window with no issues. I have had several low-E windows go bad but Milgard has never questioned replacing my windows. They are always prompt and do a great job with their customer service needs.

It took 6 months & 3 visits to get the proper replacement glass for the windows. Each visit required me to be home thereby putting a dent in my work schedule. The window glass originally installed direct from the factory was defective in 3 out of the 7 new windows! The first visit you did not schedule enough guys to perform the job even though I had made it clear to the woman on the phone that these were second story windows. The second visit the replacement windows on the service truck were also defective! The third visit you finally sent enough guys to get the job done & the window glass quality finally passed inspection. We love our windows but are extremely frustrated by your company's lack of proper QC on your products. We're also upset that it took so long to get the proper crew here to take care of things.

The window replacement started in December of 2016 and is still not completed. First service call glass made for vinyl window not aluminum. Next call glass broken. Next schedule canceled due to fired employees - moved out 5 months. Next service call glass wrong thickness. Next service call employee injured himself - one person cannot install glass - one glass wrong tint. Next service call glass installed by local glass house - measured another failed window. NOW waiting for contact to install last glass. I would appreciate a phone call from the MANAGER of customer service after he looks at this description of very poor service. I talked to the local Milgard rep and he did not offer to assist getting me better service! This is not quality service!

Your online process for me to obtain warranty replacements was easy to understand (once I located the window information inside the window frame). The technician called in advance, arrived and performed the work within the 2 hour window, and cleaned up after the work too. Everything about the process, both online and with the on-site work, was done very professionally and I am a very satisfied customer. Thank you.

It is very unfortunate that I had to wait two months for a 30 Second repair. The description from me that the door was hard to open should have been enough for Milgard to say that this would be a very quick fix and it should’ve been scheduled sooner.

I have all Milgard Tuscany windows and door for eight years, somehow last couple years ago one glass start showing strike then more follow after, cleaned not work so I contact my favorite friend Pat ** at California replacement, he helped me to report the problem to Milgard and it take a month to replace. Finally I have all 10 glass panes replaced today, Rudy was nice, on time, clean and fast to perform the services. Thanks for excellent services and products, highly recommend to all who in need to replace windows and doors.

Today I call Milgard customer service to find out if our two windows screens frames that are deteriorating and if they would be under warranty. She explained that the warranty starts when the windows were installed. I explained this is a new house and I'm not sure on the install date, just the date we move in. I asked if she would could look up the date, she wouldn't and said I need to replace them myself. I accepted that It's on my dime. I ask her if there was a way I could find out why they deteriorated and would not last longer than two years and I would like to prevent the same thing happen. Her answer was she did not know. It was her home! I was nice until she lit the fuse. Really! I was just looking for technical support not a smart ass answer. I had Milgard windows on all my homes and also been treated very professional. This lead me to write this and not sure if I want to be a customer in the future if they handle problems unprofessional.

It took NINE windows to finally install one that did not have a flaw. It was taking months between each installation until I wrote a letter to the president of the company - and then, gee, it only took a week. The president never had the courtesy to respond to my letters, but I did get calls from local management. I will say everyone was polite, kind and contrite. But the quality control dept has some major issues.