Milgard Reviews

Lifetime warranty replacements. Waited 3 months for an appointment. Couldn't get later in the day appointment. Arrived late. Wore dirty boots, no covers. Refused service reasons; need more guys, blinds not removed, chandelier not tied back, table not moved. A customer for 18 years and never had these issues. New policies I'm told. The two small reachable windows they did replace, are both scratched! So because the windows are under lifetime warranty, I believe they are making it very difficult on customers and trying to discourage orders.

I had an issue with my Milgard window. The screen does not cover the windows opening correctly. I went to my local hardware store (James Windows and Doors in La Habra) where I purchased my window and window installation. The hardware store ordered two replacement screens; the two replacement screens did not fix the issue with window opening. I took pictures of my windows showing that right side of the window was made crooked to the hardware store and the hardware store advised me to contact Milgard windows warranty. On October 14th I called Milgard warranty support and received the message "please fill out the Warranty request on-line" so I did. The next day I received an automated e-email that a Milgard window technician would reach out to me in 10 or 15 business days.

Have purchased windows from Milgard on a couple of different houses over the years. In an order from 2012 I had 14 glass panel seals fail. They started failing in 2021, and now they will not cover the other failed glass panel seals, that recently failed. In my last order from 3 years ago I order all new windows for another house and three windows and the slider door were defective. If you think your new Milgard windows are going to last and hold up for 20-30 years and you won’t have any problems and if you do Milgard will take care of there defective products think again. I personally will never purchase another Milgard product and would not recommend Milgard to anyone.

Don't waste your money with Milgard. Their products don't work, their customer service is awful, their technicians are nice, but totally overwhelmed because there are SO MANY PROBLEMS with the products. We bought a $4k sliding door and 7 MONTHS later we still don't have an operational door. It has even been "replaced" once, but I think they just put in another faulty door, not a new one. I have spent hours and hours calling and trying to get this resolved, they just put you at the end of the line.

Milgard Windows is failing to honor its warranty to the original homeowner and refuses to accept responsibility for faulty windows. Milgard instead offers unrelated cosmetic fixes as a solution as they shirk their warranty responsibility and instead blame the homeowner, acts of God, and the installer. As the original homeowner, we are covered under Milgard’s lifetime warranty which includes provisions for the following condition.

I completed the online form regarding the hideous issue (see attached photographs of one window, take from the inside looking out and vice versa) that has developed with 12 of the Milgard windows installed in my house. When I purchased the house in 2017, the owner provided 22 stickers for the Milgard windows and said that they have a lifetime warranty. So I went to the Milgard website and started the process of requesting help. I received a prompt response to the request, which indicated that because I'm not the original owner, the transferable portion of the warranty has expired.

We are one of Hawaii's largest construction companies and have used PacSource to obtain Milgard for close to two decades. NEVER AGAIN! Two months delayed in manufacturing, then they sent a knock down door fully assembled without an installation kit and the strike jam was on the wrong side. It was like the door was made and shipped by brain dead lab monkeys.

We purchased a home in South Lake Tahoe that was built in 2006. The house has more than 70 Milgard windows and all but a few have catastrophically failed. The low-E film failed and left the windows terribly clouded and discolored. Milgard will only honor the “lifetime warranty” for the original owner, which in our case was the builder. The fact that nearly every single window in our home has failed in the same way suggests a significant manufacturer's defect. I am at a loss why a company that claims to produce best in market windows does not stand behind their products, especially given the ubiquitous failure of their product. If Milgard is willing to work with us to resolve this issue, I will happily update this review. Otherwise, I am interested in hearing if others have experienced the same issues. At this time I caution window buys to avoid Milgard given our exceptionally costly and negative experience.

The worst! I own my own design firm and work with window contractors all the time! Milgard is horrible! On my own home, I have been trying for 1 1/2 years to have some of our windows that are under warranty, replaced! What a joke! They have a consistent pattern of delay tactics. They were suppose to FINALLY come today and when we call, they said they aren’t coming until the end of May now. Always a stupid excuse! Always a lie! 18 months of delay tactics is absurd! I’ll keep you updated on how we get these replaced. If it takes our lawyer or other contractors helping me, somehow—Milgard will need to stop lying to us and honor their warranty!!

Windows in our previous house were satisfactory. Current house installation/replacement during the pandemic. 7 large windows including a set of French Doors. 5 of the 7 had to be replaced due to defects (blemishes) on the interior of the panes that should have never left the manufacturer’s premises. Scheduling with Milgard for these issues is miserable! The customer is subject to their computer scheduling - no flexibility to fit the customer schedule. You have to be available for a two-hour window of time with 2-day notice of what that will be. Supposed to be here this morning to deal with problem with latches on the French Doors and had not received 2-day notice from them as-planned.