Milgard Reviews

I have enjoyed my Milgard french doors for 7 years. My only complaint is with slow customer service. The thumb latch is stuck in the locked position. I was told I need to wait 6 weeks for service. I have a dog that needs to go out in the back yard at least three times a day. This is unacceptable.

Milgard has the WORST warranty service! If you door lock breaks, and it will, it will take them 4 weeks to come fix it and they will reschedule your appointment last minute. This has happened twice in the last few years. No other locksmith can fix their doors and you will be stuck with an unlocked door. They only have 2 service days in our area, so on Monday 1 hour before they arrived, they cancelled and the only next appointment is Friday. This is unacceptable. I will NEVER buy Milgard again.

Fiberglass framed XO slider shows condensation inside. Warranty service appointment in eight weeks confirmed by Milgard customer service. Whoops! Rescheduled two days before the service date. Another six weeks required. Why? "Glass isn't ready". This is a window company. Hoping there will not be another postponement.

Milgard will not help us with our warranty on a window that was assembled at the factory with a chip out of the bottom of it that eventually cracked. There was not even a good faith help with this. Unbelievable.

I am the original owner of nine Milgard, woodclad picture windows that I purchased in 1999. I also had the other windows in my house replaced with Milgard vinyl, casement windows. Recently, (September) one of my woodclad picture windows shattered. There was no impact or other strike to the window, it just shattered. It now seems that my lifetime warranty is not valid, as I was told by the woman in customer service, after I filled out a service request 6 months ago. I was shocked and disappointed that they would not even address my need to have my window replaced. My window needs to be repaired!! This is a wood-clad product and Milgard is my only option for repair since the window has grids. Shame on Milgard for not honoring their lifetime warranty.

Replaced 1 glass and said otherwise all good then window washer told us all transoms were bad and now to old 10 yrs, not any help and that's why true reviews are all a one(1). They replaced a lower one but ignored others until warranty was over, thanks for nothing.

Well, if you are thinking of buying Milgard windows and doors think again. The lifetime warranty for them is a total joke. We purchased the "wood" windows, only to find out that IT IS NOT WOOD!!! It is a veneer. The veneer has lifted from the windows and sliders. When I called and told them that the veneer is pulling away for the stationary part of the window and the edge of the sliders. And the stationary part of the windows is leaking. I was told that I did not maintain the windows and doors. I asked how am I supposed to maintain them other that cleaning the wood, casings and window. He had not answer other than clean them with Pledge. REALLY??? I asked was I supposed to glue the fake wood back to the windows and sliders? He had no answer. DON'T BUY WINDOWS OR SLIDERS FROM THEM. They DO NOT stand by the warranty and their product is very faulty.

Lifetime warranty replacements. Waited 3 months for an appointment. Couldn't get later in the day appointment. Arrived late. Wore dirty boots, no covers. Refused service reasons; need more guys, blinds not removed, chandelier not tied back, table not moved. A customer for 18 years and never had these issues. New policies I'm told. The two small reachable windows they did replace, are both scratched! So because the windows are under lifetime warranty, I believe they are making it very difficult on customers and trying to discourage orders.

I had an issue with my Milgard window. The screen does not cover the windows opening correctly. I went to my local hardware store (James Windows and Doors in La Habra) where I purchased my window and window installation. The hardware store ordered two replacement screens; the two replacement screens did not fix the issue with window opening. I took pictures of my windows showing that right side of the window was made crooked to the hardware store and the hardware store advised me to contact Milgard windows warranty. On October 14th I called Milgard warranty support and received the message "please fill out the Warranty request on-line" so I did. The next day I received an automated e-email that a Milgard window technician would reach out to me in 10 or 15 business days.

Have purchased windows from Milgard on a couple of different houses over the years. In an order from 2012 I had 14 glass panel seals fail. They started failing in 2021, and now they will not cover the other failed glass panel seals, that recently failed. In my last order from 3 years ago I order all new windows for another house and three windows and the slider door were defective. If you think your new Milgard windows are going to last and hold up for 20-30 years and you won’t have any problems and if you do Milgard will take care of there defective products think again. I personally will never purchase another Milgard product and would not recommend Milgard to anyone.