Milgard

I am the original owner of a 30 year-old, view home with low-e Milgard aluminum framed, double-pane windows. Over the years, several medium-sized and some very large view windows lost their seals and needed to be replaced. This has always been done at no cost to me through Milgard's generous lifetime warranty to the original owner.

The response to my request was really slow. I put in request on Dec 6, 2019 and I got a response on Jan 25, 2020. Once we had contact I was told that they would schedule service, however not got follow up call when such service would take place. I had to follow up myself on Jan 30, 2020. From then on all went really smooth. The Service was scheduled for Wed 2/26/2020. A phone call would inform me two days before to remind me that service person would arrive on wednesday. The service persons would call before he would arrive. This all was done perfect.

Had a broken seal on a fixed window. Sent an email to the company who installed the window and they forwarded it on to Milgard. I received an email with a case number and was told a technician would come to replace the window in approximately 3 weeks. The technician came when he was scheduled but unfortunately had the completely wrong size of glass for the replacement. It took another month before they could get the right size and get it replaced for me. The fellow who came to replace it the second time was very friendly and quick. Took about 20 minutes at most. I would give 5 stars if only they had taken the time the first time to ask for a serial number or any more info about the size of the window. Since it took over 2 months to get it fixed I just couldn't give a perfect rating.

We built a weekend home several hundred miles from our primary residence and chose the Milgard Hermosa line of windows because they are designed specifically for the challenging Texas climate, as well as the Tuscany sliding doors to maximize the view. There were issues with both the doors and windows from the start - the doors were difficult to open/lock and many of the small support blocks on the sides of the awning windows fell out when we first opened them. Some windows also off-center operator arms that made it difficult to crank them.

I have all Milgard windows in my house and called because I had what appeared to The scratches on the window that look like they were on the outside pane but I cannot feel them. When I called to make the claim, I got the rudest representative I’ve had in many years. It was to the point where she told me I was lying that I had had a window replaced once under warranty with them (only to find that claim subsequently; and never apologized) and that they never told me I had lifetime warranty (even though Milgard and rep during the prior replacement confirmed it).

Good windows. Have always been replaced, although sometimes has taken a while since the company stopped service in the Midwest. It was hard to find a contractor to do the job. After I found one he has done a great job.

Very satisfied with Milgard's product warranty. My issue was a single-hung window was not staying raised, and was creeping down about halfway. This was the result of a recent pane change-out of the window, and the replacement glass was a little thicker than the original. Rick (your tech) was actually early for the appointment, and the total time he needed was less than 5 minutes to replace the spring. The time from first notifying Milgard of the issue to the scheduled service time was just over a week... Very pleased with the response time. Thank you Milgard. I will continue to recommend Milgard products to friends and relatives.

The office was very helpful telling me where to find the window number and how to fill out the online application. I received timely email notification of my order. I received timely email notification of service being scheduled. I received timely email and phone confirmation of the 2 hour service window. The service technician was masked and wore booties over his shoes. He was extremely friendly and efficient in completing the job. I am extremely impressed with your service, start to finish. Thanks so much!!!

We had a problem with our doors locking and Dave from service came out and found a bad cam/gear which kept the door from locking. He also adjusted both doors which we had installed and they are operating the way they should. My client loves his Milgard windows and doors. Thanks for the service call and thanks to Dave.

The seals were defective in eight of our windows, which allowed mold growth and consequently obscured the clarity. The installation professionals, Ruben ** and his partner, made the replacement process simple and pleasant. They were great! The outcome was amazing! They did a fantastic job! My family and I are appreciative. Thank you, Milgard and your wonderful employees who were involved from start to finish.