Milgard

We built a weekend home several hundred miles from our primary residence and chose the Milgard Hermosa line of windows because they are designed specifically for the challenging Texas climate, as well as the Tuscany sliding doors to maximize the view. There were issues with both the doors and windows from the start - the doors were difficult to open/lock and many of the small support blocks on the sides of the awning windows fell out when we first opened them. Some windows also off-center operator arms that made it difficult to crank them.

I have all Milgard windows in my house and called because I had what appeared to The scratches on the window that look like they were on the outside pane but I cannot feel them. When I called to make the claim, I got the rudest representative I’ve had in many years. It was to the point where she told me I was lying that I had had a window replaced once under warranty with them (only to find that claim subsequently; and never apologized) and that they never told me I had lifetime warranty (even though Milgard and rep during the prior replacement confirmed it).

Had a thermopane window that apparently had a seal leak as moisture would build up in it overnight in cool weather. Our technician called before he came, was able to get here early, was very friendly & efficient. He called to check if it was ok to come early. The amount of time that elapsed from the time of his call until he was finished & left our house was only 25 minutes! That is very efficient. He cleaned up after he was finished. Great service!!

Delivery and install was great. The installer would fit any ideal expectation that a customer would have! The timing for the whole process was long - exactly 30 days. Local supplier sent service to measure and confirm needed glass then entered info into Milgard's system. Call from very polite and informative customer service informed very well.

I cannot say enough about the service and professionalism from your staff. I called in to get a window lock repaired and sliding door screens installed and the young lady helping me was very kind and knowledgeable. She set my appointment and told me that two days before I would get an email confirming a 2 hour window for service which I received. Thursday, March 14th my doorbell rang in the PM and Alex, along with another tech said they were in the area and asked if they could perform the service a day early.

From first call to repair (of window balances and 3 fogged windows) it took 9 months. That time frame is really unacceptable. 5 stars to Ruben, who did the work though. He was always on time, efficient, and friendly.

The fellows arrived on time and went right to work. They found that the material that was supposed to be inside the glass was actually outside and they were able to remove it. The screen door was actually the correct size and the installer just did not adjust it properly. These guys did and it now works fine.

On the third try the correct replacement was sent with the installer Norm. I'll give you a ten for living up to the warranty, and persistence and a 2 for not sending the right window even given the number on old window.

Dual glaze warranty replacement. The guys were great doing the install. My only comment would be they didn't clean up at all. It was not a big mess however a little clean up would have made it an excellent service. Also cleaning the fingerprints off the glass also would have made it 5 star instead of 4.

I didnt have original invoice and our windows were installed by a contractor maybe 6-8 years ago. We noticed a defective window. I couldn't get live person but went thru the process. I submitted pics of window and the window number. I received a call back. No questions asked. An installation date was set up, and the new window was installed beautifully even though I wasn't present. Good job. Thanks.