Milgard

Requesting windows to be replaced under warranty has become cumbersome - find the number on the windows, measure the windows, submit pictures... This took a long time for 5 windows, and in the end a rep came out and measured anyway. I preferred the old way - a rep comes out and measures, then comes again to replace.

We could not get window to open or latch to return to closed position. Chuck knew immediately how to free the mechanism & did so promptly without damaging the window or latch - & didn't make fun of us for not knowing how to do it ourselves.

I was very pleased with the service we received on Thursday when we had our window replaced. The technician was available earlier than originally scheduled and he called to see if he could come earlier. He arrived as promised and was professional, quick, and left no mess. Thank you!!!

We have been trying to have our patio door project finished for 2 months now. It all started with a measurement mistake from Home Depot of Flagstaff installer where a smaller door was ordered. It had to be temporarily installed for another to be ordered which was their mistake but this same door also had a faulty roller on the bottom that wasn't adjustable and handle latch was not working also. So we then had a temporary door that didn't roll easy or lock which would be product issues.

I waited one month for this door to be installed by Lowe’s. Once the installers installed the door they commented that there was a noise being made as the door closed. They mentioned they thought the door frame was bowed. The Milgard specialist came out a week later to look at it and said it was no big deal and it was fine. I’m really hoping that’s the case. I paid a lot for this door and waited a long time to get it installed.

The sliding door was replaced on the date promised...couldn't be happier. On a second matter. I had visited your DENVER show room on another matter (window balances). I was aided by Latrelle **, Jose ** and Dennis **. I was so impressed with how they helped me that I requested their names so that I could pass on to you how gracious and courteous they were to me. Exemplary!! They helped me understand how to do the minor fix and even gave me an in-house practice. All with smiles!! Great employees. You should be proud.

Technician called a half hour before appointment and arrived 10 minutes early. Was polite and well groomed. I showed what the problem was and he tackled it immediately. He had the job done about the same time the appointment was for. If I hadn't seen him do the job and the new window, I would have never known he was there. Great job!

Our technician and service appt went well and we are very happy with the results. The reason I haven't provided a higher rating is that I submitted the request for service on Jan 28th and the appt did not happen to Mar 21st. I don't know if there was a gap between placing the request with Lennar or Milgard scheduling the appt but 2 months seems excessive.

I’m a contractor and decided to go with Milgard. What a mistake. It’s been almost 1 year and they still can’t fix a defective door. Call 1 - "Oops we made the doors wrong." Call 2 - "Oops the new doors glass is all scratched up." Call 3 - "Oops the new glass doesn’t fit." Call 4 - "Oops the bad design pops the outer trim off and scratches the door every time you open and close it." Call 5 - manager, "I assure you we will fix this and we’re sorry." Call 6 - customer and I still have not heard from Milgard. Don’t buy. Don’t buy. Please don’t buy from them.

Although we had to reschedule the original date due to technician availability, that was handled well and on the new date, the techs were on time and completed two replacements in a difficult spot expeditiously. When they were done, you couldn't even tell they had been there except for the shiny new windows.

I just purchased 48 windows and doors last summer... It took 3 appointments to get one stuck window fixed. Each appointment is scheduled weeks out, you get no appointment window until about a week away and no one calls to confirm that it works for you. Then, the service techs don’t show up during the 2 hr appointment window... They call at the end of it to say they are 15 min to an hour late... Can you wait? Not helpful.

Gain they were not correct, except this time it was the quality of the screen used. They were sub-standard at best. New screens were again ordered and were installed and are fine. It is hard to understand how Milgard installs wonderful (and expensive) windows, but the screen are sub par.

I set up this appointment for my mom when I went to see her for a visit and had noticed one of her windows had failed. They set a date for the following month. They emailed and confirmed a couple days prior. The installers were punctual and very polite. The whole swap took less than a half hour. Excellent customer service. Thank you!

Patio door warranty repair - Prompt response. Prompt appointment availability. On time technician. Efficient and complete repair during first visit. What else could I want other than to have the door not break in the first place?

The service tech was professional and timely ; however, your SCHEDULING DEPARTMENT lacks follow through - Appointments are scheduled with customers and no one ever calls to confirm or inquire if that appointment time works with their schedule. Just happened to be off work that day. This has happened to me twice.

The men were good on the install. However there was some confusion on the glass that was brought out to the job to get warranted. It would be good to request an on-site visit prior to warranty work being ordered to confirm all material arrives with the men. They installed 10 panels in less than an hour.

So far, so good! Lisa on the phone for Milgard national seemed so friendly and helpful; Susan at Pacific Woods Glass near our home is also very thorough. So far, I'm impressed. Hasn't been installed yet (in process), but so far so good.

I emailed Milgard regarding a kitchen window that had developed spots inside the glass. They contacted me right away and scheduled service. Their service person was great. He arrived when promised. He was very pleasant. He completed the work quickly. Very happy!

Jim called before he arrived as courtesy and arrived right on time. He was polite and friendly- even to our pets! In no time at all he assessed the problem with my doors, made adjustments and recommendations. He fixed everything just right! Thank you for sending Jim - what a pleasant experience!

I cannot say enough about the service and professionalism from your staff. I called in to get a window lock repaired and sliding door screens installed and the young lady helping me was very kind and knowledgeable. She set my appointment and told me that two days before I would get an email confirming a 2 hour window for service which I received. Thursday, March 14th my doorbell rang in the PM and Alex, along with another tech said they were in the area and asked if they could perform the service a day early.

The two installers arrived at the earliest estimated time (noon on a 12-3 timeframe). They took a total of 30 minutes to remove and install a new pane. They were very polite and efficient. I was very impressed with them. They left the work site clean and made sure the glass was sparkling clean.

I purchased windows with a full replacement guarantee. A broken window was replaced in a timely manner with a simple call to customer service. The team arrived in the designated time frame and completed the replacement in 15 minutes.

The service was scheduled to start on March 13th between 9:30 &11:30 a.m. The service tech called at 9:30 and informed us they were on their way. They arrived twenty minutes later and began the project. The windows were 16 years old so they had to replace several panes. They were very efficient and got the job done quickly. I was very satisfied with their work. Where can you find a deal like this, total cost $0.00.

I have had a positive experience with the warranty replacement of my Milgard windows from the first phone call with Lisa to the service appointment with Webber. Phone communication was simple; Lisa responded to me, resolved the issues and scheduled the service appointment. Webber arrived ahead of schedule and replaced the affected windows. He worked quickly and respectfully. Thank you Lisa, Webber, and Milgard for making this a straightforward experience!

A new window had a blemish. Milgard replaced it without a problem. The only suggestion to improve is, we were told the tech was coming between 8.30 and 10.30 am. We got a call around 1 pm. All went smooth, however, if we weren't going to be home, and we had to wait, this could have been a problem

The inspection and identification of the problem was done professionally, parts and replacement date was done timely. Installation crew was on time and very professional, they made sure that I saw and what they replaced and that it was aligned and working properly. I give them 10 out of 5 stars!! Well done on work and customer service from start to finish. Highly recommend Milgard Service. Thanks.

Replaced 3 fogged windows. The 2 Milgard repairmen called 45 minutes before arriving which was helpful since the phone message I received a few weeks ago stated they were scheduled for next Tuesday. Both were courteous, efficient and even checked another problem I was experiencing with leaking duo patio doors.

I am very pleased with Milgard's Lifetime Warranty. I bit disappointed that my warranty work took (2) visits to complete due to a bad measurement and grid configuration. However, the actual service calls were stellar from all aspects.

Because of imperfections/spots in many of my windows, Milgard was wonderful to replace them because of their Lifetime Warranty. I had the pleasure of John, the Service Tech, do the replacements. He even had to make a second trip replacement for another replaced window. John was professional, quick, very neat and pleasant. He is an asset to your company. Please thank him for me. Carolyn

Milgard did an excellent job of honoring their Warranty agreement. We purchased our original windows in 2003. They came out immediately after my call and made an appointment to replace the windows I had a problem with. They did a great job with the replacement of the glass.