Milgard

I contacted Milgard via email on 2/11. I received a call on 2/12 and the representative walked me through getting the information she needed including the window number and a more accurate description of the problem. She waited while I viewed a video she sent on how to complete the repair on my own. I didn't want to do the repair so she ordered the balancer and scheduled a service call. The earliest service date was 4/20. The part arrived on 2/24 and on 2/25 the service person- Hector- called to say he was in the area and could do the repair that morning. He was patient and polite as I made arrangements to have someone at the house since I was not at home. He was in and out in 5 minutes. I'm delighted to have the problem resolved within 2 weeks instead of waiting 2 months. Thank you.

One of the windows we installed in our home nine years ago began to reveal several hand prints between the panes. I intended to purchase a new pane but the place from which we had purchased our windows told us to contact Milgard. They said this sounded like a seal failure - something Milgard guarantees against as long the window is still with the original owner.

I contacted VIVAX, my installer in August as my French Door had become misaligned and was striking the threshold and the other door. They came out and made an adjustment on August 17th, which helped, but did not entirely solve the problem. They said they needed to get Milgard to come out for further adjustment and that it would take 2-3 weeks.

Milgard is one of the very best companies I have dealt with in my almost 80 years on this planet. Your factory customer service representatives and the level of service they provide is truly magnificent. When I have called with an issue, like a lost seal on a window or door, they have my records immediately available and to clarify might ask “...is this the window to the right or left of the picture window on the North side of the ‘sunroom’ (even though they are both the same size)."

We were recently broken into because the Milgard door installed in the kitchen didn't lock the same way as our other doors did. Also, the installer didn't do a good job installing and left a huge gap in between the two doors. I called the following day to have one of the technicians to perform an assessment and fix the issues. I didn't have a good experience the first time I called. I was put on hold for at 45 minutes, only to find out that Milgard couldn't help me unless I open a ticket. I tried to open a ticket while I had her on the line and but I couldn't find the number. The person I spoke with made me so frustrated because she refused to help me. She was rude, talked over me, had no compassion, even though I told her we were just robbed and I really needed help to fix the door. Instead, she hung up on me after having me wait so long! That was so unprofessional!

This company does not honor their warranty, they do this by trying to frustrate a customer to go away. It seems a regular practice by them, and why because they have so many failed products that to honor warranties would be a major loss to this dishonest company. In my case upper management has even lied, manipulated and displayed spite, but I’m not giving in, will continue pursue sunlight on this dark dishonest company. I might also add that they have employees write favorable reviews, and they get published, so crooked.

Don't buy Milgard windows. Fake Warranty and cheap quality. They said their price is higher because of their quality. In their showrooms in Home Depot they hangs some nice windows but when you get foolish and order the windows the quality is too low and far from their AD. Another issue is their warranty. They don't accept almost anything but they said lifetime warranty!!! I bought some windows on Jan 2021 and it take 6 weeks to they delivered them to homedepot then 2 weeks to delivered them to my house then it take a week to I schedule for installer and when I installed them one of them has handle issue.

Very professional and excellent service. I would highly recommend them to my friends. They were quick, cleaned up after themselves and did an excellent job. They showed up as scheduled and were very courteous as well as being very professional. I wouldn't hesitate to use them again.

2 sliding windows were replaced which had mold inside. Second time a slider had to be replaced. So glad we have a lifetime warranty. Somehow the first request for replacement was lost but with the second request and additional window involved, even though it was during Covid 19 time, repairman came out and took care of the problem in no time.

Dear customer service,