Milgard Reviews

Milgard windows are cheap and prone to issues. I have a slider that is literally falling apart and it will be 12 weeks before someone actually comes to my house to fix it. Their customer service is horrible. Do not buy Milgard windows.

We renovated our home in 2025 and installed all new Milgard windows. We had several issues: The windows arrived several months later than promised, delaying our entire project. After just a few months, several trim pieces were warping and needed to be replaced. Some windows have rough metal edges, where a cut was made but there was no filing or painting. We have to be careful when opening and closing the windows where there are some sharp edges. The window latches easily slide out of place - We’re constantly pushing them back together and back into place. In my mind, these windows are poorly designed and cheaply made. I definitely do not recommend.

When we purchased our townhome we were told the windows came with a lifetime warranty for original owner. We had several windows, due to loss of seal between the glass panes, replaced by Milgard with no issues. When we requested additional windows with similar issues a few years later we were told we needed to produce our warranty document. We, nor any other homeowners on the development ever received such a document. Then they claimed that because the original developer defaulted on the remaining property, and the bank took back any unsold units, one of which we purchased, it voided our warranty, because we were not deemed to be the original owner. I will NEVER....EVER...BUY A MILGARD WINDOW, OR BUY A HOME WITH MILGARD WINDOWS AGAIN!!!!

Ordered a total of 19 windows. Out of the 19, 5 were manufactured incorrectly, some without slats and others with the slats horizontal instead of vertical. Milgard said they would fix it. First it would take 2 months to do. Then after getting the Regional Sales Manager involved, 2 week. Once the installers came. They had only 2 of the windows with them. The 1 window didn't fit. The other the slats didn't match the top slats. So then need to come back with all 5 windows. Don't know when that will happen.

My house is 12 years old and several of the Milgard windows have lost their seal. Milgard won't repair or replace them because they don't have the warranty and I'm not the original owner. The 4 windows in the bedrooms are sweating even well above freezing temperatures. I will not purchase Milgard windows when I replace them with something new.

I had eight Milgard windows installed over the last 13 years. All eight of them have failed in one way or another, with some causing serious leaks into my house. I cannot recommend Milgard windows. These windows rate an F in my book.

I do not recommend Milgard. I am now over 2 months into my warranty claim and have made little to no progress. I submitted the initial claim online as instructed. What followed was several requests from Milgard "for more information". I supplied this information to the best of my ability but after the third or so request I finally told the rep that I did not know what all the parts were called, that my door was broken and just needed to be fixed. She told me she would schedule a technician to come to the house, but it wouldn't be until January 2026! I submitted the warranty claim in September 2025.

I wanted to delete my previous negative review however this is not possible. LOL ... I do want to thank Pablo for coming out and agreeing with me the problem with the window and he fixed it in 20 minutes. Thank you, Pablo for restoring my faith in Milgard. You are so professional and knowledgeable. I will always use Milgard due to team members like you. Carol W.

Extremely disappointed with Milgard’s warranty support. I purchased their windows and one has been inoperable since installation. Despite multiple attempts, their service team keeps making me repeat the same information without ever confirming a service visit. The process has been frustrating and unhelpful. It’s unacceptable that Milgard won’t stand behind their own product.

Milgard's warranty service is dismal. They don't seem to be able to schedule warranty repair service until MONTHS after you contact them requesting service. The phone rep offered me "a kit" to 'repair the warranty problem myself'. Seriously?!!! How about hiring more technicians to fix your windows? I paid for the windows, including the warranty. I shouldn't be told the faster way to get Milgard's defective product fixed is to DO IT MYSELF. This is an ongoing problem with Milgard. I will NEVER buy Milgard windows ever again.