Milgard

Milgard claims to have a lifetime warranty. In our house, we have a failed sliding glass door where the internal coating has failed. It is mottled, blotchy and hazy. This is a known failure within Milgard, yet they simply take forever to respond to a warranty claim and then find a reason not to honor their warranty. Buyer beware. There are hundreds of people out there with the same issue that I have had to endure. Milgard Case Number **.

We purchased our 2006 home from the builder (Cecil & Ray Homes Inc.) in December 2012 and moved in January 2013. When we inspected the home prior to the purchase, we noticed a valance in one of the master bedroom windows was not working. The seller had a representative from Milgard (which the company they purchased all of the windows from) come out and fix the valance around the time we took possession of the home.

We purchased over $25,000 of the Trinsic series windows from Milgard for a new home build. At the time we placed the order for the windows, Milgard's lead time to deliver windows was 6 months. By the time the new construction was ready for the window installation, it was mid-winter and cold. The vinyl windows were like brittle and chipped when installed. Almost every one of the 33 black vinyl window frames has a defect. As a result, the black frames have bright white showing where they chipped. When contacting Milgard for support we were told they would do nothing to resolve the quality issues because the windows were ordered too long ago. Milgards feedback is to touch up the chips with a black marker. I would highly recommend purchasing elsewhere. Milgard does not stand behind their product or support their lifetime warranty.

This company replaced some windows in a neighborhood home. When they left, they did not secure their truck properly and deposited a huge trail of sharp broken glass along our neighborhood street and then onto connecting streets for over one mile. Calls from the neighbor who had the glass replacement and from our HOA were not responded to, despite the emergency nature of the situation. Ultimately, a team of neighbors was left to do all the cleanup over many hours of multiple days. This is an extremely sloppy and incredibly irresponsible company. Avoid like the plague.

We ordered Milgard windows for my parents in 2015 and have several problems with them leaking. We have another window leaking into a bedroom this year and a big storm is coming and all they have to say is that they do not do emergency service. That I have to create an online request. When I submitted an online request I received an automated reply that it may take several weeks to process our request and that if this was an emergency to call the 1-800 number. I am not usually one to complain but this is ridiculous! BUYER BEWARE!!

Filed claim for cracked inner window pane. No apparent cause. I'm the original owner of the house bought in 1993. Windows have full lifetime warranty to original property owner. The claim was rejected with statement that all glass breakage is unwarrantable-regardless of cause. In my opinion, this contradicts the published warranty for windows bought between March 1, 1988 and Oct 1. 1995. Only exclusions detailed for this time period are for misuse, improper installation or acts of nature. To my knowledge, none of these conditions have been substantiated, and no physical examination has been undertaken aside from a couple of nondescript photos submitted with the claim. A previous claim for a cracked window filed in 2016 was covered by warranty without question. It appears Milgard's reputation for customer service is slipping. A company's reputation is only as good as it's customer service!

We recently purchased top of the line Fiberglass Milgard casement windows for our remodel which came with a lifetime warranty. All of our new windows are fading in color. The dark espresso color is turning white. We attempted to file a claim, but Milgard outsourced their warranty to department to a third party. A technician showed up who told us the paint was not covered; he had no clue about the warranty and hardly knew anything about Milgard products. The warranty company then came back and said they would paint our windows. This is not an option for us. Beware of Milgard’s warranty.

Milgard does not stand behind their windows. I had a full house of Milgard windows installed and the frame on one of them started cracking. I filed a warranty claim based on the fact that the warranty for the windows said this was clearly covered: "fiberglass frames: 10 years for excessive peeling, checking, cracking, chalking, fading, or color change."

I am a lic. General contractor in the Lincoln ca area. I have installed Milgard windows for many years with no issues. 0. Now I am replacing windows in my mom's house she has owned since new. After a 4 month wait they cancel the window replacement (under warranty) the day before and reschedule for another 2 months later. Being a contractor in Del Webb Lincoln Hills I have seen this many times. Same game. Schedule and cancel. Original owners are few in Del Webb now that it is going on 20 yrs. This has me reconsidering the product I choose. I have used milgard most of the time and the lifetime warranty is nice as long as your original owner. Windows in question have become fogged up in between the glass. The windows look like someone tried to clean them and didn't get them dry. Mike

Milgard windows fogged and Tuscany French doors leaked and they did not honor the warranty. The warranty is not worth the paper it’s written on. They always find an excuse to claim it’s not covered by their warranty