Milgard Reviews

Showed up on time. Courteous, engaging, wore protective masks. Efficient, worked quickly and then gave me a summary of their work. No problems; excellent experience just like the last time I called for repairs.

Our first call to Milgard was Jan. 9, 2020. We needed 21 panes replaced due to hazing. A tech came to verify and measure on Apr. 9. We had an appt. on Apr 29 for them to be replaced. We were told that a tech would be at the house between 8a-10a. We diligently moved everything out of the way so that each window needing repair was unobstructed. At 7:55a on Apr. 29 we received a call from an apologetic woman from Milgard saying that she had JUST learned that our window panes weren't going to SHIP until mid May and the earliest date for installment was June 18. Obviously there are some large gaps in the line of communication at Milgard. On THE DAY that they were to be replaced we learn, 5 MIN prior to our appt that they won't even SHIP for another 3 weeks?! I will NEVER purchase nor recommend Milgard anything to anyone!!

Very happy with the service I received regarding the replacement of a window pane in my home. Service Tech Pete contacted me ahead of time and was prompt. He was dressed professionally and for safety. Pete was very polite and took care of the installation in a very short time.

We have Milgard windows, doors, and skylights. After many years of good function one of the skylights leaked. We contacted Milgard who came out and inspected the skylights. They stand behind their products and I’m satisfied with the replacements.

Replacement of window that had a broken seal. Wonderful treatment. Took a while to get someone here but totally understand. Once appointment was set, everything went great. Serviceman arrives early and fixed everything within a short time.

Both Johnny and Will did a great job! They were on time, clean, quick and got the job done before the rain came. They were both very polite and informative. They were great representatives of your company and very professional.

Milgard replaced a lot of the windows we had purchased when we built our house as they were gathering moisture inside the layers. They found our original order, ordered the replacement windows and when they arrived, sent an installer who did a great job.

Replace glass pane in garden window. The two technicians were great and efficient. They wore face masks and shoe covers inside the house. I appreciate that Milgard has their employees driving separate trucks in order to comply with social distancing guidelines.

I would like to say thank you. Your timely response to our issue was very professional. The team you sent to our property was on time, courteous, extremely careful, safety for our health and property was very much appreciated. Thank you again.

Mark on inside panes of windows. Milgard service tech was friendly, courteous and sensitive to keeping the area clean. I had a number of windows replaced with several small flaws that needed attention and Milgard came out promptly and all the techs have been wonderful. I can highly recommend them - best experience ever.

Bobby was on time, knowledgeable & personable. He replaced the bathroom window that had moisture between the panes of glass & then adjusted the other bathroom window so that the slide levers would lock the window.

I called to have a window replaced due to fogging. It took a long time to get someone to come to the house, but once they did everything went well. The worker that came out was great. His name is Clint. He was professional and courteous. The service was during COVID-19, and he came to the door with a mask, which was appreciated.

High marks for standing by their products. I've worked with Milgard for 25 years now and each person I dealt with was helpful, professional, responsive to my needs and followed through with quality work.

Your technicians were on-time, courteous, neat, knowledgeable, and fixed all issues. Warranty service call was hassle free which was very much appreciated and what I would expect from Milgard. Extra thanks for providing safe service during the COVID pandemic!

The team called to ask if coming early was ok - already a big plus! Yes, they could come early. When they arrived, they were fast and efficient, totally courteous and professional. They replaced the panel in probably 20 minutes or less and were on their way. The window look fabulous - I had really gotten used to the fogged one and now that it's crystal clear it's such a huge difference. Thanks Milgard!

Great Service. I have been exceptionally impressed with Milgard's support and service teams. I had a couple of windows to be replaced and sliders fixed. This was handled professionally and with ease.

Milgard definitely stands behind their products 100%. They came out to confirm that the window seal was bad, and kept us informed as to the replacement process, scheduling the appointment, and reminding us.... Tech was well prepared, wore his protective mask while working, and completed the job in minimal time and disruption.... So glad that we purchased these windows!!!

The 4 replaced windows were done very professionally. The 3 installers arrived at our home and immediately began removing the windows while waiting for the new glass to be delivered. The 3 men were very respectful and courteous and all wore facial protection the entire time. This is exactly why I always use Milgard windows in both my own homes and my customers homes.

Service techs called first and arrived earlier than previously scheduled. They adjusted my newly installed "Tuscany" French door to square it up and close gaps in the seals. I was impressed by their skill, patience, and professionalism.

Window Repair. I am more than happy with the service I have received from Milgard windows and door. Fast, friendly, professional service. The technician, Ricardo deserves a raise. He was fantastic. Thank you, Jimmy **.

Workers that arrived did a great job!!!! It was not an easy fix but they were able to get it done. The only reason why I am giving a 4 out of 5 was the amount of time it took from when I contact Milgard until the time the repair was completed. It really should be more like a 2 star but I was so thankful it was fixed on the first time I didn't want to penalize the workers that came by and did the work.

Prompt service. I filled out the service request form and the next business I received a call from the service rep to schedule an appointment for the technician to come take a look. Because the lock stopped working new doors have to be made.

I submitted a warranty claim for my windows that needed repair and I'm extremely pleased with help and attention I received from Milgard customer service team. They are knowledgeable and were very helpful throughout the entire claim process.

Rudy was my technician and arrived right on time. (12 noon) He was friendly, efficient and did an excellent repair job. I had a couple of other small Milgard door issues and he took care of every single one!! I had never gotten the screen door jam-lock installed. Rudy took care of that and showed me how it worked. He also cleaned my door track so my big, heavy door glides more easily now. Milgard is lucky to have such a good technician on their repair team. Super happy customer.

I would highly recommend using Milgard for your Windows & Sliding Glass Doors. Unfortunately, after 5 years, we had "fogging" on one of our sliding glass doors. I scheduled an appt and a few weeks later, Caleb & his team member arrived to replace it. They were very quick and professional. There was no paperwork to complete and no questions asked. They were prepared - a true class act. Thank you Milgard!!!

Employee came out to address my warped slider door. After he thought he had fixed it and had been gone for 45 minutes the door acting up again. I gave him a call and within 20 minutes he returned to try and correct. Unfortunately 4 days later the door is starting to warp out again and not close without a lot of resistance.

I had Milgard windows replacement for more than 10 years, when my windows had some issue with discolored, then I called for warranty department, receptionist very courtesy, I set up for an appointment, they even email & calling for reminder. Technicians show up on times, and have window replacement. Even was raining that day, they finish within 1 hr, (Wow?? Super fast, Thanks to Anthony **.) They even clean windows before leaving. I am very happy as Milgard customer as for life, and will recommends to all friends.

With recent events it took awhile to schedule the window replacement, but the technician arrived earlier than scheduled, was very pleasant and professional. Got the job done in no time at all. He was complimentary of Milgard, as I am. I am grateful for their replacement policy. I got my windows in 2010. I have been more than pleased.

4 windows to be installed. We received a call yesterday to say they would be here between 8am and 10am today. At 7.30 this morning we received a call to say he would be here by 8. A very nice gentleman by the name of Ramon was here by 7.45. He was polite, efficient was wearing a mask and obviously following his guidelines. He installed 4 new windows, made no mess and did a wonderful job. He left by 8.30. A definite craftsman and I would recommend him to anyone. Thank you.

I had 3 windows that failed, and I was no longer able to see through them. I placed a request for service online. Once the guys were here to replace them, they did it quickly and efficiently. They said, "Glad to be of service and if you have any issues with the windows let us know and it will be taken care of." Just for Milgard's warranty and customer service, I would never buy another brand of window.

I have had two contractors make improvements to my home in the past 15 years. Each of them has told me that they will not install any window unless it is Milgard. A small leak at the base of a large window was fixed in 30 minutes by simply removing and re-installing a window that was put in 5 years ago. I am a forever customer of Milgard. Both product and service is excellent.

I had a very good experience with the crew yesterday. They were on-time, gave me a call ahead to say they were on their way and very friendly. I was not able to remove two of my blinds due to the size of them and how hard they were to originally install. The crew said that was not issue and took extra care to make sure that the blinds were not damaged during the new window installation. Very accommodating!

The Milgard crew arrived within the prescribed time window. They were quite courteous and professional, especially given the pandemic conditions. They worked quickly and efficiently to complete the job and offered me some helpful suggestions on the way out. I couldn't ask for more.

Window repair. Had issues with condensation in between the glass panes. Customer service was very responsive, polite, professional and timely. Repair was completed as promised and technician was excellent.

Milgard staff and service crew were extremely professional and efficient. Milgard replaced three glass slider panels for us without hesitation. I would use Milgard products again, and would refer them to anyone.

Bob was very efficient, courteous and tidy. He was also very friendly. He called to announce he was coming in 15 minutes, and replaced 7 panes. They looked great! We were shocked, however, that he had no mask of any kind, or gloves. He is at risk going directly through doors and into homes, and interacting with people in close quarters. With our social distancing and isolation rules in place right now for coronavirus, it's hard to believe Milgard is not equipping and requiring their workers to wear a mask in customer homes, for our benefit and Bob's!

1) I did not receive a response to my request online. Fortunately my neighbor had windows replaced so I got a card from him & was able to set up window replacement.

The technician arrived well within the time frame scheduled. He came to the door and stood away from it as I opened it, protecting both himself and me. Right off the bat, I advised him everyone in our household was feeling fine; he replied that he was as well. I let him in, showed him the two windows to be replaced and he went right to work. I left him alone in the room where the work was being done so as to minimize exposure to both of us. He completed his work in a very efficient manner, notified me when he was finished and left just after. Great service by him and your company! Thank you!

The doors with windows were replaced by Milgard. The original door windows had the wrong grid pattern according to what we ordered from Home Depot. The two Milgard installers worked hard to get the replacement doors aligned correctly. They were professional and had very pleasant personalities. They were respectful of social distancing requirements.

It was a very pleasant experience. The tech was professional and personable. With the Covid-19, he was extremely careful of social distance, wearing gloves and mask. Our windows are Clearly the Best! We purchased them in May of 2002 and recommend them always.

Customer service post sales support. Milgard was very quick to address some minor issues we had with shipping damage. They schedule the service and were here with the replacements on the date they committed to.

I was worried that my service would be cancelled due to the Covid19 restrictions but he came out as scheduled and on time. He replaced my windows and within a half hour he was done. Excellent service!

Milgard stands 100% behind its products. I am so impressed. I have many Milgard windows and one developed condensation after about 15 years. The Milgard folks came right to my home with a replacement and did the job in 15 minutes at absolutely no cost. This is superior service. Thank you.

The service technician adjusted three locks that were sticking, rather than locking properly. The first adjusted easily and works very well. The other two–which he said operate as most doors do–require a specific way of shutting them, not too fast, not too hard. Honestly, I like the first door best, where I don't have to think about how I close it. But all now do lock properly.

Mr. ** called before he came and was on time and very professional. Mr. ** came right in after doing his shoe covers and changed out the windows that needed replacing, cleaned them when he was completed and left with no mess behind. I was very satisfied with Mr. ** prompt, Quality, professionalism, and customer service. Very satisfied customer.

Alex S., our Milgard installer, was courteous, prompt, and professional. I appreciated that he called about 30 min prior to his arrival. The installation was clean and well done. Alex was well-dressed, clean, and trustworthy. I would highly recommend Alex and Milgard. Milgard did a great job handling our window warranty issue. I received emailed confirmation of the appointment and a reminder notification a few days beforehand.

Window replacement. Window seal went bad and required replacement. Team was on time very professional and did a very good job. I am very pleased with the service and the windows I bought from Milgard.

Technician Bobby arrived on time. Texted me roughly 30 minutes prior to arrival. In and out with repair complete in about 15 minutes. Also tightened up loose handle on sliding glass door upon request. Very polite and helpful. Good guy.

I had 39 Milgard windows installed between Sept. 2009 & 2012. The window pane seals on about half of them failed & they now have a haze. I called Milgard in Aug. 2019 to file a claim. In 7 agonizing months, I have made numerous calls & e-mailed the invoices several times & they refuse to make the necessary repairs, as they claim they are out of warranty. They were installed in a 4 unit apartment, which per their warranty, are covered for 10 years. Yet they say they are out of warranty. Steer clear of Milgard!!!

We have 23 Milgard windows installed in our home and after seven years, five of them started clouding up on the interior between the two panes. I contacted Milgard and without any question, they sent out a rep to replace the windows. The service rep, Jim **, was very courteous, efficient, and did great work. We're quite happy with the replaced windows. Thank you, Jim and Milgard!

Replacement of window with broken seal. The technician verified the window. The window definitely needed to be replaced then proceeded to replace it. He was finished with the job very quickly and ensured I was satisfied with the job. He was very professional and courteous.

We were 100% satisfied with our Milgard experience. The installers were timely and professional and completed the work very quickly. We had two windows that had failed and Milgard replaced them promptly with no hesitation.

Mr. Eric ** is a professional who communicated & explained the scope of the service repair to be accomplished. He was polite, respectful, conscientious, informative & skilled. He adhered to a stringent Novel Coronavirus safety protocol. He is a tremendous asset to the organization.

My large picture window which was installed in 1998 or a bit after was replaced because very small areas between the layers were being compromised--it looked like specks of dirt--and I couldn't get rid of it from either side! The original dealer who handled the initial installation no longer worked with Milgard and kept no records; I went to another local dealer who was very helpful in getting me in touch with Milgard via the website. And from that point on, things went very smoothly--a couple of inspections, and an evaluation while I was gone for the winter--and phone calls to ensure that today was OK--and finally the replacement--in a bit of wind and rain!

The customer service was good for 2020. (Not in 2018.) The technician did excellent - and this time Milgard was on top of everything. Good job Milgard on completing your downsizing and restructure - it worked.

Replace screens a parts for awning windows. We have purchased windows from Milgard twice in the last 15 years. Their guarantee is a lifetime. The quality of their windows is the best in the industry. I must admit, their request for service screens on their website are a bit cumbersome. As long as you have a copy of the sales order number they can take care of your issues over the phone.

I had three Milgard widows that were installed @ 2012 and became cloudy between the glass panes. Called Milgard and within a few weeks, someone was here to replace the panes. He was courteous, punctual, neat, and I am very happy with the job he did replacing the panes, free of charge. I am so glad that I chose Milgard windows and doors, and recommend them highly. Thank You! : ))

We had a window seal failure after 30 years and it was replaced under the lifetime guarantee. Where in the world does anyone find a benefit like this today. They were fast and efficient, pleasant and clean. Loved it.

I have been very pleased with the whole experience. From the phone call to the replacement itself everything was easy and everyone was very polite. The service technician was efficient and respectful of the current health situation.

I did a complete gut to my house. It took a lot longer than expected and various contractors had to take doors on and off. At some point the hinges weren't properly aligned and I was not able to properly close and lock the door. The Milgard team was great in swapping out the old hinges, putting in the proper anchor screws, and properly hanging the doors. They worked fast and efficient.

Chris ** called to let Us know he was in the area on the date expected and could he come for service. He observed the "social distancing" recommendations, was professional, informative, and provided excellent service as does Milgard.

French door handset/lock repair. The representative who came to my house was extremely knowledgeable about the product, creative in repairing the problem, and friendly and approachable. I could not have asked for a better technician.

This has been a very smooth process — from our initial call about 5 weeks ago, to Jason coming up to measure the windows, to today’s installation with polite, courteous, professional and timely staff (Jason had a helper today). It’s great to have clear windows to see through again. Thanks, Milgard!

I have had several windows fail since purchasing my home. Each time I've requested service, Milgard has responded. My technician Scott replaces the window safely and quickly. He is prompt and never leaves a mess. I've been pleased my windows are Milgard!

Milgard arrived with replacement windows ready for installation and had them in 15 minutes. The rep also teated another issue and was very thorough. He offered to return for follow up even though it appears the issue we were researching does not seem related to the window.

I am very appreciative for Milgard to replace all the defective windows in my home. Technicians are professional and friendly while they are at my home doing their work. Although it took them three visits to replace all the defective windows except one window is too high that there is no adequate tool to do the job and safety concerned. Asking us to provide specialty tools is not very appropriate because regular households won’t have specialty tools stored at home.

Technician was polite, quick, respectful, and thorough. He paid special attention to all furniture throughout the house when entering and leaving. He clearly articulated what was to be completed and advised when completed.

We purchased Milgard windows for our new house that we built. Five years later the exterior color started flaking off. I called and filed a claim and Tho it took 3 months to get it handled Milgard sent a company out to repaint all of the windows so they would all match. The company that they sent out did a great job!!

Don arrived and replaced one of our windows which had "lost" its seal. He did an excellent job and the new window works perfectly. He was very polite, professional and explained what and how he replaced the window. This was a GREAT experience for us.

The handle of the door would get sort of stuck as you lifted it to lock. However, within a very short amount of time, the technician was able to fix it and explain to me how to possibly avoid this in the future. He was also right on time, which was great.

Door dragging and getting more difficult to open after about 12 years. Technician removed door readily and replaced rollers. Track and other areas all looked good. Completed in about half an hour. Opens 100 times easier now. Very professional and timely. Thanks Milgard.

Communication and follow through beyond belief!! Your skill in managing problems and fixing them quickly is not how it normally happens in any aspect of warranty followup. You do understand how to keep loyal customers, the fix it follow up is as important as the sale.

I had a very large window really high up, in a two story living room, that had sprung a leak. Milgard sent out a great servicing company Q&R Home, to replace the window. They did an excellent, professional job. I was so impressed with their skill in removing and replacing the window. It was amazing! Not only were they highly skilled, they were so careful and clean and fast. I had no idea how they would do the job, but they did it, and on a Saturday! SO impressed and pleased. Thank you, Milgard!!! The windows are incredible - very insulating and great quality. I am a big fan.

I was not there when the technician performed to repairs today but my fiance, Mike was. Mike was very complimentary to the technician, he we was swift and was very clean with the repair and clean up. What a great employee to you working for Milgard. Please give him my gratitude for a job well done.

The two young men were courteous and professional. They measured the window first to make sure it would fit. The reason for the four stars is that the window they installed was dirty, and there are seeds (that's what they look like) stuck on the inside of the window where I cannot reach to clean. I will have to remove the window to clean it, and I do not know how. Also, the paint job on the vinyl (beige) is not good; I can see metal at some spots. I have always been happy with Milgard and its customer service but ever since a tech covered a hole with duct tape and it took me months to even get a response, I will have to say that in this case, Milgard did the least they could.

Replace windows. I wanted 3 windows replaced due to factory defects. Valenti **, Millard tech. Cannot say enough about him. Fantastic personality with a never ending smile. Great installer representing Millard.

House is around 17 years old and we are original owners so once we took stock of how many windows were having issues we initiated a service call under our warranty. Milgard has been fantastic in both their service and technicians that came out. They did have to make 2 trips since not all the springs necessary were provided to the first group, but they also identified some additional work for the second group to perform so it was a thorough review and serving of all our windows.

I live in a 180-Townhome complex. Nearly 10 years ago, Milgard installed all new windows in our complex. When my husband and I decided to sell our home last July, our real estate agent suggested that we contact Milgard to have them examine our windows. Several months later, Milgard came out and identified 10 defective windows. Now it's been 8 months since my initial telephone call that we finally got our replacement windows installed! Every Milgard representative was courteous and provided us with excellent service. We are very satisfied with our new windows. My only gripe is the long process!

We had three windows with discoloration on the inside of them. The technician was prompt and efficient, and took care of the problem. The windows look beautiful now, brand new. Very happy with the service. He went out of his way to see that we were happy and pleased with his work.

I had yet to get a response regarding a replacement handle and locking mechanism on our new sliding door that has already been registered through Milgard. I have sent several emails with no replies. Our door does not lock correctly and had a minor cosmetic blemish on the white handle.. Please have someone contact me.

Window Latch Repair. Braden did an excellent job and did it quickly. Andrea told me I would be contacted 2 days before Braden showed up with a window of time. She and Braden both communicated well, said what they would do and then did what they said. I would recommend Milgard very highly. Thank you for such good service!

This is the second patio door that developed a leak and had to be replaced. Both service tech's were great. Once I was able to provide the original order, there was no problems getting either job done. Highly recommend the company.

Warranty a sliding door window. Repair/Serviceman on time as usual, friendly, knows exactly what he is doing, changed out the glass very quickly. I love this repair guy and Milgard. Great service, great windows, nothing more to say.

It took a while to get a representative out to access the windows, and get them ordered, but they did come as scheduled and replaced them. The entire replacement took about an hour and the workman was very nice.

Rueban did a fantastic job. He called to let me know he was coming so that I could put the dog in the garage. Verified he had all the right parts, completed the installation quickly and cleanly. 100% satisfied.

Daniel arrived on time, saw the crack in the window and replaced the dual pane window in minutes, cleaning up as he went. The glass window came out of the frame very easily showing some very slick engineering in the window design. The new glass window installed just as easily. Daniel removed all the stickers and even washed the window. It looks perfect.

Our slider door lock recently stopped working and when the technician came out to take care of it he was friendly, on time and efficient. When he was finished he explained what was wrong and how it was fixed. We appreciate the time he spent and the work he did.

Had 10 windows that were defective. Some leaked, others discolored. Your company honored and replaced them all. Great company service and techs here and gone very quickly. I’ll be quick to recommend you to all my friends.

We originally ordered French doors with sidelights in May 2019. After many months we were told the style we ordered were no longer available. In December 2019 the doors were installed but the sidelights did not fit properly. It took three tries and in February 2020 the job was completed. The doors look great and other than the wait, we are satisfied.

The door was delivered in February 2019 and it is a 4 panel sliding door. There are two fixed panels and two sliding panels. The right sliding door panel has been replaced 5 times and has been reworked at least 6 times. The service tech, Dell ** is awesome but this door is worthless. If we could we would have it torn out and returned.

The response to my request was really slow. I put in request on Dec 6, 2019 and I got a response on Jan 25, 2020. Once we had contact I was told that they would schedule service, however not got follow up call when such service would take place. I had to follow up myself on Jan 30, 2020. From then on all went really smooth. The Service was scheduled for Wed 2/26/2020. A phone call would inform me two days before to remind me that service person would arrive on wednesday. The service persons would call before he would arrive. This all was done perfect.

Service man called 30 min ahead of arrival. Investigated the problem. Then repaired the handle, explained to me to spray silicone lubricant on the lock mechanism and weatherstripping. He then checked the sliding door for operation and left.

EnergyGuard Windows & Doors LLC installed 11 new windows. Two in the kitchen need repairs. It was handled timely and is now done. Thank you. I am very pleased with my new Tuscany windows. Stan ** & one other repaired these 2. Prior to this Val repaired my slider latch trim which was installed in 2016. Very good techs.

Door was hard to open & close. The two workers came and had it fixed & working like new in about 10 minutes. They were very friendly & professional. Knew what they were doing. They also came in the timeframe I was given, which was appreciated.

The technician, Siab, is very professional. He arrived on time and spent the time to adjust our two sliding doors as the installer did not do a good job. He also explained me how the lock works and how to adjust it. Also he pointed out the problems that the installer had so that I could ensure my next window project will be done better. Milgard is a great company and It would be even better if the service wait time could be shorter.

The technician was wonderful in all aspects. The only recommendation I would suggest is to clean the floor after window replacement. I had to vacuum the floor under the window replacements, otherwise excellent service! Thank you!

Broken seals warranted new windows and service representatives were great. The only problem is the wait time for an appointment. I have had Milgard out to my home 3-4 times and every appointment is scheduled approximately two months in advance.

Everything about this was perfect! The warranty covered my service call and I didn’t even expect it because my installation was in 2003 and I couldn’t find any of my paperwork. Milgard looked it all up, scheduled a repair and sent out two of the nicest people. I would hundred percent recommend Milgard.

Milgard representatives came to my home to fix the track on my sliding glass door. They came and fixed my door within 30 minutes and lubricated the wheels and tracks. They were quick, professional and efficient. Thank you for your service.

Repeat of repair on window. Steve is always great to have come, each time we hope it will be fixed, but so far, it has not lasted. Would prefer a replacement window, but will continue to call and repair.

The Milgard service call was scheduled several weeks ago. The representative who scheduled the appointment was very detailed and ensured to capture the necessary information for all 5 windows that required service (all 20+ windows installed in 2005). It was a little tricky to find the window number but customer service team, again, was helpful. The appointment reminder via text and email was efficient and clear. The quick call 15' prior to arrival within the 2 hour appointment window was much appreciated. The repair team member completed all repairs quickly yet effectively. Glad I made that call and happy with Milgard windows.

After 15 years one of my windows lost its seal. About 3 years ago I called and did not get much help. Then 5 months ago I submitted a request via the Milgard website. It took a while but I heard from them eventually. Yesterday my window was replaced in 17 minutes! Looks great. Thanks.

What is keeping this from a five star review is the amount of time it took from making my claim to the time I received any information regarding it. I originally placed it on 12/13/19. I received a reply stating, “a friendly, experienced Milgard customer service representative will contact you to provide assistance in resolving your service claim.” Having not heard anything, I sent an email on 1/2/20 to follow up. I finally got a response on 1/29/20. I have no issue with the overall time it took for the replacement, it just would have been nice to have a little more information during the 6 week gap that something was actually going to be done.

From first call to repair (of window balances and 3 fogged windows) it took 9 months. That time frame is really unacceptable. 5 stars to Ruben, who did the work though. He was always on time, efficient, and friendly.

The fellows arrived on time and went right to work. They found that the material that was supposed to be inside the glass was actually outside and they were able to remove it. The screen door was actually the correct size and the installer just did not adjust it properly. These guys did and it now works fine.

On the third try the correct replacement was sent with the installer Norm. I'll give you a ten for living up to the warranty, and persistence and a 2 for not sending the right window even given the number on old window.

Dual glaze warranty replacement. The guys were great doing the install. My only comment would be they didn't clean up at all. It was not a big mess however a little clean up would have made it an excellent service. Also cleaning the fingerprints off the glass also would have made it 5 star instead of 4.

I didnt have original invoice and our windows were installed by a contractor maybe 6-8 years ago. We noticed a defective window. I couldn't get live person but went thru the process. I submitted pics of window and the window number. I received a call back. No questions asked. An installation date was set up, and the new window was installed beautifully even though I wasn't present. Good job. Thanks.

Service was excellent, but for the serviceman not being willing to take away the defective patio door screen. That leaves us with the inconvenience of the disposal. This fell short of our expectations.

Casement window was opened and parts fell out. Took several months to get someone out to do the repairs. After repairs I tried putting screen in and lost one of the pins for screen. Repairman did not have one in his truck. Repairman did a good job. I asked him to check the other casement and he also repaired that one.

2-5-20: I want to let you know we had our window fixed today and the service was superb. Dave from Medford was very kind, personable and professional. The man that was with him (sorry, I forgot his name) he was wonderful too. He is from Portland and works in the office. They were able to take the window out and fix it outside, which was great; no mess inside and they fixed it so fast! I am very pleased with the service these two men have given us. Kudos to them both.

Leak from Sky Windows. Four men from Elders Inc disassembled the frame, sealed any gaps that might have been causing the leak, and reassembled. Described to me the work that had been done, and departed. Well done!

Regarding warranty service. I almost have bad experienced about Milgard windows and installed company but Milgard windows service department person, her name is Jennifer tried her best to take care my problems. Thank you so much, Jennifer.

I discovered my glass in window over garage was faulty. I originally had local Milgard representative come to my house. He referred me to Milgard Customer Service. From my phone call to install it was around 2 weeks. Customer Service was awesome from beginning to end. Very impressed! I also was also extremely impressed since I am original homeowner it was covered under warranty at no charge.

We are very happy with our windows and the service we received on our cloudy windows. The two gentlemen who came out were friendly and did their jobs well. The wait time for the third window was an extra month over the holidays, but it wasn't a problem for us. Thank you Milgard. Linda

Two dual pane windows from 2005 which had broken seals with moisture evident - glass replaced. Super fast and efficiently done. Jose did a great job and was very, very informative on the subject and past work.

This was the best experience and easiest repair I've ever had in anything home related. The experience with the phone employee and repairman in my home was first-rate, capable, and courteous. My new windows look perfect. Thank you!

Our experience with the technician, Vitaliy, was outstanding!!! Five stars! Very knowledgeable, great service! Once we were scheduled for an appointment, service was always timely and excellent. My only problem with the whole project was that our original request for window service was sent to Milgard Windows on October 7, 2019. Service was completed on January 31, 2020.

It was truly amazing that a company stood by its product and fulfilled the guarantee without question. They had my information on file, set a date, sent a technician who called 1/2 hour before arriving, was professional and completed the job! Wow! How often does that happen? I am very pleased with the windows and work of the technician.

Has taken over 12 months, with multiple problems to replace doors because of defects and cancelled appointments. We were finally helped by Jennifer in your service dept. which happily resolved our frustration, she went over and beyond to help us out. The installation was satisfactory.

Tony arrived within the specified time and was very courteous and considerate of our belongings. He did an excellent job switching out 14 windows in just a few hours. He made the whole process easy and seamless. He cleaned the windows at the end and left zero mess. We will definitely continue to recommend Milgard!!!

My service technician was very professional, courteous and friendly from start to finish. Jesse ** was very knowledgeable and was answer my questions about the windows. I pointed out a window that was sagging and he was able to resolved that issue which surprised me because I didn't expect him to fix it. If I ever need Milgard service in the future, I hope Jesse would be my service technician. Thanks. Michael

Today your Milgard tech came and repaired our leaking bay window. He was in and out in under 30 minutes and was polite and professional. He clearly knew what he was doing and was quick at his craft. His name was Valentin G.

Norm and Don showed up right on time they found the problem took the heavy door out replaced the rollers and the track and were done in less than a half hour. They were very friendly and did such a great job. We've had Milgard windows for over 20 years and the service is exceptional. The only negative thing was the 5 week wait time before they could get to the repair but that's not norm or Don's fault. Please take the time to let them know how much we appreciate the job they did and how professional they conducted themselves. You just can't find service like this anymore in today's world. Once again thank you the door works like new and my wife can now open it without straining.

Warranty is best in business! I had a custom exterior door with operable sidelights, left door handle, opening out! And after rejecting the first door after installation, a replacement new door system arrived and this time without the screens, so after a two year time frame, I have a beautiful door system with portable screens that open to access the side lights handles - So happy!

Replaced 2 windows that started to build condensation internally. Technician was very friendly, respectful and efficient. Same goes for the customer service agent that scheduled my appointment when I called with the issue.

Martin tightened door handles. Much less movement in them now than I was able to accomplish. We had thought that we needed an odd tool somewhat like an Allen wrench to accomplish it but he explained that those were part of the door structure, not a tool-required niche. So we learned something. :). And hope we didn’t waste his time:)

Our window was fogged up and someone would call me to set up a time and was told they would replace the window at a certain time and the man was very quick in the insulation. Thank you very much. Gail

Always a superior job done in a courteous and professional manner. Have had the same technicians for years and always look forward to seeing familiar faces. The service scheduling is excellent and reminder emails prior to service date are appreciated. All in all we are thoroughly pleased with Milgard service and warranty. Kudos.

Aaron ** did a great job. Answered my questions, took care to be respectful of my house and went the extra mile to replace defective window pulls that were no longer used by Milgard with a current and better version. My windows now operate as they should. Very satisfied.

For three months, four service visits and the problem still exists. Two windows, with defects were installed. Each time the technicians come back with new glass, the quality of the glass got worst. Today, the fourth time, they looked like they were retrieved from the garbage bin. Quality assurance does not exist. Technicians were very nice but have nothing to work with. Think twice before getting any of their expensive junk. The two stars were given only for the technicians, otherwise, one star.

I told Rick.. Milgard should be very happy that they have such a great employee. Fast, efficient, and helpful... Windows look great. I do have a question... One window was not replaced... how will I be contacted to schedule a time to replace it? Thank you.

Followed through with a phone call. Giving a time and calling before arriving. Respectful, clean, helpful with added info recommending a spray to keep the windows sliding without a problem. I would highly recommend Milgard.

My window had developed a film in between the panes of glass. This has happened a few times already, luckily Milgard has a great warranty. I called and they came out the very next week and installed a brand new glass. The springs in the window are a bit loose and the window doesn't stay up as high as I want it. I wished the repairman had some in his car that he could switch out, but alas he did not and I didn't expect him to. I'll call again if it bugs me, but overall this was great service and I'd recommend Milgard to anyone!

Had Milgard windows installed over 5 years ago. Called to find out about discoloring on some windows. Technician Came out and found 8 sun damaged and submitted order for replacement. 2 weeks later came out and completed the job. Great warranty and service!! Sometimes it makes sense to pay a little more for great quality, warranty and service! Thank you!

The latches that allow the window to tilt out for cleaning were sticking on two of the double hung windows. Technician was right on with his arrival time line, very courteous and got right to work, solved the problem rapidly.

Had a broken seal on a fixed window. Sent an email to the company who installed the window and they forwarded it on to Milgard. I received an email with a case number and was told a technician would come to replace the window in approximately 3 weeks. The technician came when he was scheduled but unfortunately had the completely wrong size of glass for the replacement. It took another month before they could get the right size and get it replaced for me. The fellow who came to replace it the second time was very friendly and quick. Took about 20 minutes at most. I would give 5 stars if only they had taken the time the first time to ask for a serial number or any more info about the size of the window. Since it took over 2 months to get it fixed I just couldn't give a perfect rating.

Received an email ahead of time with date and time to arrive - very convenient to plan. Had two different gentlemen come out at two different times due to the fact that the first didn't have all the correct windows. Both called prior to arriving. Both did a quick, professional job. Very happy. Would be nice if there were some way to report windows to be repaired other than recording the number on the window on the email form. Very hard to find the number on the window and it took two trips from the repair people to get it correct. Overall good job.

My technician arrived on time and was incredibly polite and personable. He made sure that my repair was done correctly, which meant he had it try it a second time. Very pleased with my service and my windows.

I had 10 windows in my house replaced free of charge. Milgard had to come out to the house on three separate visits to complete the job. The windows were originally purchased 2004. The three visits were due to description, measurement, and damage issues. Milgard was very efficient and courteous in communications. Milgard representatives were professional, respectful and knowledgeable. I am grateful to have my new windows.

It took a while to get a response to my warranty service request, but after the request was acknowledged, the service was excellent. Communication was clear and I appreciated the email updates as to service time. The repair person, Juan **, was extremely courteous and very efficient.

I sat on the couch while the installer replaced my windows. He answered a question I had and appreciated that he was very professional. He was quick and made no mess while installing the windows. Thank you very much and keep up the good and professional job. You get a five star ⭐️I⭐️⭐️⭐️⭐️.

I had the Lifetime Warranty on my Milgard windows and so when a few windows were damaged due to moisture in between the double panes I contacted Milgard about the problem. After they collected the necessary information they scheduled a technician to come out. The process was painless and I had new window panes before I realized it. Thank you for excellent service!

We were extremely pleased with the service technician who arrived to replace a window section. His name is Leo **. He called well before his scheduled arrival time because he had a cancellation on a service call prior to ours. I appreciated the call and his earlier arrival time. He installed the new window very quickly. We found him to be quite professional, courteous and friendly! Thank you for the great service!!

Elder 1 showed up on time and were very courteous. They inspected interior and exterior of house and skylights. Their plan is to replace the skylights with new units. I am opposed to this at this time as I think it is merely a matter of faulty boot between the skylight fixed frame and operable frame. I don't want the roof opened up during the winter and the installation would require a massive boom lift do from the outside. I would like to monitor the situation for another 90 days as I have made some preliminary repairs to the boots. Please keep this service request on file in case it becomes apparant the the lights need complete replacement.

Milgard Service Rep Don arrived early and was very friendly, quick, and professional. In addition to replacing the cracked window, he also fixed a separate problem with one of the window springs which sometimes caused resistance in closing the window. Great work and much appreciated!

Forty minutes after the maintenance personnel arrived they were gone, three windows had been replaced, and the area looked as good as when they arrived. Great service with pleasant people. Thank you.

Technician was very courteous. Listened to our explanation of problem & assessed the situation. Told us what he was going to do and promptly got to work. After he finished he explained what he did. Very satisfied with the service call.

The two gentlemen came a little early which happened to just fine, they introduced themselves and I showed them the door and they went right to work. I had lots of questions and the one gentleman answered all my questions very politely and I can say I am very happy camper.. Good job guys!!

Martín showed up on time and replaced the window quickly and cleanly. I'm favorably impressed. Thank Martín for the good service!