Milgard Reviews

Called a couple months ago about a suspected bad window. Milgard promptly sent a representative to check and he agreed. A new window was ordered. Milgard sent a crew to replace the window within a very reasonable time. The crew were polite, professional and prompt. (I'm building a new house and am ordering Milgard windows for that house too)! Outstanding product, service and employees. Have dealt with Milgard for 20 years now. Outstanding.

The technician was efficient, friendly and asked if there were any other windows that needed his attention after he fixed the window we needed help with. He even proactively replaced the same parts on the window that was mullioned to the one that was faulty in case the parts were similarly affected. Nice work!

There were patterns appearing between our glass panels....well 4 of them. Milgard had some computer issues which delayed scheduling, but it was scheduled easily after the systems were up. The technician was on time for the assessment and provided a courtesy call 15 mins before arriving, same for the glass replacement. Thanks Milgard!

We purchased all the windows in our home so long ago. At the time I appreciated the windows so much! As the years went by a few of them became foggy and some we couldn't even see out of anymore. Upon call Milgard I found (much to my delight!!!) out that we had purchased a product with lifetime warranty! All it took was a phone call and you made it happen. Simple. No hassles or justifications. Now…. as my new windows went in... I appreciate Milgard!

Your repair tech was fantastic...on time and efficient! Your website, for service request is misleading. I waited considerable time for any follow-up. After not receiving any follow-up, I then called various Milgard phone numbers to then initiate an appointment. Otherwise, great product and great service!

This was a super easy process. I just emailed Milgard. I emailed them on 8/1 and they responded they were really busy, but we did get all the information worked out. The technician came right away after that on 11/7 and had the correct glass size and switched out the glass. The technician was very nice and professional. He wasn't even here an hour. The window looks fabulous! It was worth the wait and they stood by their guarantee. I couldn't be more pleased!

Outstanding customer service. The two service providers were wonderful. They tackled the work with precision and excellent attention to details. Our house had settled and they worked very hard to get the slider to run smoothly. They were polite and courteous as well. 5 star all the way.

Day of installation went smoothly. They called for directions and arrived on time. It was tricky for them to work on one second story window as the metal roof is steep and slippery. Only dissatisfaction was in scheduling the replacement. I did not receive a call back or response to email. After waiting over a month I had to call again. I did get good service at that point.

We had a broken seal. I contacted Milgard. We are the 2nd owner of home but were covered under 10 year warranty. The first time they sent the tech with the wrong size window. We needed to reschedule for the following month. He was in and out in about 15 mins.

Great service on their Lifetime Warranty program. Had the windows for 14 years and have gone to great lengths to take good care of them. Recently noticed a film between panes of 2 different windows. Called and was quickly channeled to local contractors which gave prompt, professional service to replace them.

Slider and screen adjustments. Mr. Nick ** was professional and knowledgeable. We can't thank him enough. We just were so frustrated, and now we feel confident to go ahead and purchase another set of doors and windows for our upstairs room.

Although we waited all summer for the skylights, Milgard did get them in before the rains. Thank you. The guys who came to measure and install the windows were great. Thank you Milgard for honoring your warranty.

Very professional, pleasant & knowledgeable! Went above & beyond to make sure I was satisfied! I was having trouble opening a couple other windows I had not put in my report. The gentlemen that were here tested all my windows and made sure they are all very easy for me to open now! Thank you so much!

Happy with repair of window in exterior door where seal had gone bad. Had corrosion of outside door handle and within a week, we received a replacement of a no longer available part that must have been found in warehouse. Very appreciative of extra service!

SLIDING DOORS LOCKS DID NOT LOCK. The guys showed up at 8:15am and fixed the 2 sliding doors and were in and out in less than 20 minutes. Showed up on time and explained what they had done and any future issues I may have with one of the doors.

This trip was for a window replacement. The Tech was very professional, performed his task and was done. It took Migard some time to respond to my request. When you did you were on top of this. Thank you for that.

We had 4 failed windows that needed to be replaced. The online process was not easy for non computer savvy person. Once we got to a real ;person on the phone things went better. Once scheduled for window replacement everything went very well. Installer arrived on time and was very professional and courteous. Good job.

Milgard used to be present in IL so they would send people out to fix my window. Now the process is taking long time... I have to open up a ticket with Milgard then call other local window companies to come provide me an estimate, go back to Milgard for approval, pay it myself, submit the invoice, wait 6-8 weeks for payment! So it's getting very inconvenient.

The technician was at my house for 15 minutes. In that time, he recognized the problem, the fact that Milgard had sent out the wrong parts (not their fault), got the right parts, and fixed the problem. Courteous, friendly, knowledgable, and professional. What more could you ask? Thanks!

Utilizing my Lifetime Warranty, I needed my sliding door fixed right away as I had a party coming up. They found me an appt before the party, confirmed it, called that they were running early, came, fixed it in 15 mins, were clean and courteous, and now my door works before my party!! Outstanding service!!!

My experience with everyone at Milgard was excellent. The person who took my call was very professional and a great help to set up my service. The technician who installed my window pane was thorough and did a great job. Thanks to all.

The to two workman that came to replace the scratched window were early (after calling to verify that was ok). They were very courteous and considerate of the flooring and surrounding areas. I had sent an email to the dispatcher prior to the install day that the Windows Only workman needed to rent a lift to install the windows. This either didn't get passed on or was ignored. It took the two workman 3-45 minutes to figure out a way to replace the window safely. And safely is a relative term. They finished quickly after figuring out their approach and cleaned up the worksite when done. My issue is why was a scratched window delivered or installed scratched in the first place?

Milgard (West Linn, OR) has been great since leaving a phone message on 10/24. I originally contacted Wood Windows Inc (Boise) on 9/24, when they told me "we will fill out a service ticket and Milgard will call to set up." It took a month to get the phone call, but Milgard responded very quickly when I call this morning (10/18).

Window replacement. The gentleman had a smile when I opened the door. He was very friendly. He was efficient and got the job done quickly. He did an excellent job. I am very happy with his service and the new window!! Thanks!

The service is wonderful: he fixed my 3 windows by adjusting the window components time by time. He is also very patient with explaining with me why it did not work previously. The whole process only took me 40 minutes. I did not know his name but I want to say a big thank you to him!

The window repairs were highly satisfactory. The process of arranging the date and time was, however, quite cumbersome. Milgard representative would only offer Wednesdays initially. After much discussion and pleading they agreed to Saturday which is much more convenient for most customers.

I had to have a bathroom window replaced. A service person was sent out initially to measure and verify the window number. However, when another service person came out a couple of months later the he found that what he had was not what was needed so it had to be ordered again along with a two month wait. Finally the window replacement was installed and I am satisfied with the replacement and the work of the service person.

It took more than 5 months and several emails and a phone call for our windows to be replaced. I learned about the need for the numbers printed inside the window the hard way. I originally requested 4 windows to be replaced. They replaced 3, and the installers said the last window wasn't the correct one, so they put in the order for me. In the meantime, I saw 2 more windows that needed replacement and put in another order. I got a phone call and email setting up a time to replace the original window, and Milgard added the 2 new windows to that order. I now have 6 windows replaced and am very thankful that Milgard honors this wonderful replacement policy. The installers were great.

Good response and detailed order information was taken by main office. Repair date was 3 months out for the house call. Since it was out so far would have liked a call from Milgard a couple of weeks before. I called 4 days before date and was told they would call a couple days before coming. The tech was polite, and did work well and quickly. Very happy with the front office and tech.

Your technicians are professional, clean, pleasant & polite. Your phone contact is awful! Waited 40 minutes & finally hung up. Left a callback number & no one returned my request. I requested any day but Thursday- what day was I given- Thursday (twice). I’m grateful the windows have a lifetime warranty!

Warranty installation of fixed patio glass panel. The installation services went very well. Our installer was very personable and efficient and his work. Very happy with the results.

I purchased Milgard windows when we remodeled our house - a total of 11 windows/doors. 2 of the windows had a failure and there is crystallization between the panes. I contacted for warranty service and had to wait 2 months for a service guy to come just to tell me he had the wrong glass. He said he would reorder and reschedule. 1 more month and no contact. I contacted Milgard again, and they scheduled service for 2 months out again. When the service day came, the service guy called and said they didn't book a 2 person crew and it would require 2 people due to the size of the glass. Again he said they would reschedule and contact me.

My service agent was excellent. On top of being here ahead of schedule, he also worked very quickly. But most importantly, he went above and beyond repairing a second window that was not part of the initial request much to my delight. I am extremely thankful for his work!

Milgard is the best company I have worked with. Their warranty means something, their techs and phone service are friendly and efficient, the product is unbeatable and the whole experience from order to installation is with ease and confidence. A real joy to work with when everybody else is hiding behind their phone. Aloha to you all, keep it up.

Warranty work. My contractor installed 5 new Milgard windows. One of the windows had a crack in the glass. Milgard replaced the window without question. Installer were on time and professional. Extremely satisfied.

Window replacement. The service person called ahead of time and let me when he would arrive. He was friendly, removed his shoes before entering the home, quickly did the repair and neatly and let me know that I should call back if there were any problems though he expected that everything was taken care of properly.

Thank you for repainting my Milgard vinyl window trim. It is now a rich brown, again. I am sorry you had so much trouble with the color formulation for these wonderful windows. You had to repaint twice. Hopefully it will now last my lifetime. Both crews were good. The first crew seemed more organized and worked more quickly, but the second crew was responsive and worked hard. They had difficulty with the ridiculously tight fit of your screens. Your head maintenance person said Milgard screens are made to fit that way. Seems strange to me. But your windows and warranty service are superb.

The repair person who did warranty work this week was very thorough and explained all that needed to be done to keep the cracked windows operating. He did more work that was originally called for when we realized that many of the other windows had sun-cracked parts that could be replaced easily.

Took long time to get response to original ask. Once contacted it was hard to get thru on phone to confirm details (appt time, right size glass, etc). In end, service guys showed (Tom) up on time and nailed replacement.

Great service. A new sliding glass door was put in late this summer. Had a few problems. Milgard Window made an appt. to come and repair. They we on time, and got the problem fixed in short order. Very pleased with my new door.

Milgard service reps have for 12 years delayed and avoided fixing the balancing hardware for my window, until today. Valentine was proactive, and committed to a solution that worked and now I can open my window without throwing out my back. All other reps just oiled the window, and shrugged, and left me with a window I avoided using. For 12 years. Hire more service people like Valentine.

The technicians arrived during the time designated. They quickly assessed the situation and got busy making the needed repairs. They were friendly and courteous and were in and out in about 20 minutes. The patio doors now work like new!

The reps went above the call when they had to remove the glass from the door in order to get the frame out of the track because the house had settled over time. They came fully equipped and were able to solve the problem and reseat the glass pane. They also tightened the handle more with an impact screwdriver and move the catch on the frame to deal with the settling. Both men were polite and knowledgeable, that's why Milgard is so good to deal with!!

Your technician was on time and efficient with his time. He is very polite and courteous of my home. I am a big Milgard fan because of your replacement policy and I find them to be attractive windows. I always recommend your windows to friends who are upgrading their homes!

I am getting conflicting answers on whether my failed windows are under warranty. Milgard customer service and independent sales agents have told me that the warranty doesn't apply to the second owner. I have seen online that Milgard states that the warranty will transfer if the sale of the home is less than 10 years from the install date. If that is true then my windows should be under warranty. How can I get a straight answer??? I have 30+ windows that have failed since the house was 8 years old when I bought it. I would contend Milgard has in inferior product and doesn't back that product with a reasonable warranty. They don't seem to want to make this right. Be wary of investing in Milgard windows.

Very Happy with the customer service and also the service at Milgard. I had a damaged window and one call found out it was covered and it would be replaced. With a 2 hour window the service man showed up early!! What!!! Window was in cleaned and he offered to fix any other issues. I’m very impressed, customer service is still alive. I should know I worked for Nordstrom for many years and it was fantastic to see this kind of service!

The assigned repairman was very courteous and professional. He also understood my needs and expectations very accurately. He is also great to work with. Milgard made a wonderful choice assigning this courteous and professional repairman to handle my window repairs under Milgard's warranty program. It puts new faith in me towards considering Milgard for future business when the opportunity comes.

We're doing a remodel on our downstairs and decided to replace the kitchen window and laundry room window. The windows looked great in the showroom but once they were brought home the quality was disappointing. There are gaps in the corners where the glass is, the small window in the laundry room doesn't slide smoothly and is loose, and all the edges on the lips of the windows look like they were cut out with a table knife, they're rough and not smooth. We waited for over a month for them to come in and didn't want to wait another month so they've been installed. When we decide to replace all our windows I definitely won't be looking here.

Alex and Braden did adjusted our skylight. They were very nice and quickly identified and fixed the problem.. We have 27 Milgard windows installed in 2002 and we are very pleased with the function and quality. Great service - thank you!

Main office called 2 days prior of appointment with a time frame for repairs. On day of repair Mark called with an arrival time estimate. Upon arrival, he quickly replaced the lock. I really appreciated the calls and Mark was very professional and efficient replacing the lock.

One of our Milgard windows had become streaked between the two panes. I called Milgard and had no problem scheduling a replacement. The window was replaced on the day that was scheduled. They came in the window of time that had been emailed to me. The two men who replaced the window were professional, friendly and efficient. Very pleased with the service from my first phone call to the installation.

Technician was prompt, knowledgeable and friendly, as your people always are. But why does it always take months to get someone out to my house for a 15-minute visit? This has happened every time I have needed a simple repair or replacement. Very frustrating.

Expected better. But happy with outcome. I ordered my sliding glass door mid August. The original door came in damaged. A few weeks later the next door came in and was installed, only to find out this one was damaged, a hole in the screen, a loose door handle and scratches all over the door and screen. Not to mention the screen door wouldn’t stay on the tracks. A new one was ordered that day, but was further delayed when there was an apparent programming error. I wasn’t notified my door wasn’t ready until an hour prior to the time the door repairman was supposed to arrive, which I had taken a day off work for.

The repairman called saying he had a cancellation and therefore could come to my job early. I very much appreciated that (versus waiting for the 2 hour window). He was clean, polite and fixed the window within minutes! I'm very pleased.

Technician arrived on scheduled date, was polite and worked quickly to take care of the issues. Excellent experience from the technician. However, communication via email with customer support was disappointing. Usually, it took several days for a reply to my email. Email replies are typically submitted same day or within 24 hours.

Skylights are under lifetime warranty so that has been a savior as all 7 have been replaced at least twice in the 20 years they’ve been in and a few have been replaced three times. Milgard has always honored the warranty and replaces leaking units when notified. Drawback is it takes about 3 weeks to get a unit replaced, not great in the Pacific NW where we get lotsa rain.

Hopefully we won’t experience the same problem with the replacement. But want report the gentleman who installed was so professional, clean, and organized. Very pleased with him. Good representation for your company.

The service techs called when they were on their way, showed up on time and replaced a window that had failed. They used shoe covers to protect our carpeting, removed the failed window and replaced it within an hour. Both men were courteous and professional. I was very satisfied.

This is an ongoing problem for us on this 2 year old door. The serviceman today said it is faulty installation. This is his second time coming to our home to fix this. He was very courteous and professional and was able to adjust the door for now. I don’t expect it to be a permanent solution though.

Doug **, with 1st Windows, was our representative for Milgard and made the entire process very painless. Friday's visit was a follow-up to 3 issues noticed during initial install. Rep was thorough and was able to fix what we needed.

We had seven windows replaced today (10-4-19) at our house at **, San Diego, CA 92129. The worker arrived about 15 minutes earlier than the projected two-hour time slot we were given and was very courteous and efficient. He replaced the windows in about 90 minutes.

I Purchased and had a sliding glass door put in the day of installation we noticed a small crack on the glass. They promptly came out within two weeks but it’s a new piece of glass and fix the air. I appreciate how Milgard handled the whole situation, was prompt on getting everything taken care of and the nice gentleman that came out was simply amazing.

Our patio slider had become increasing harder to open and close. The technicians were able to recognize the problem and repair what was needed. They were very polite and knowledgeable. We are very happy with the results.

I had four window panes replaced due to some streaking inside the panes. The crew was on-time, performed the replacement in less than an hour and even fixed some loose screens on the windows. We appreciate the service crew focus on arriving when they said they would and restoring our Milgard windows to like new appearance. Milgard's customer service is top notch - when I spoke to a rep, she knew what to do and took care of scheduling the appointment so it stress free. Thank you Milgard team for your excellent windows and customer service.

Bobby was on time, professional and very speedy with the repairs. He explained how the windows work (double hung) and helped me understand why they weren't locking. I am very happy with my experience with Milgard service. They responded quickly and very professionally.

Daniel was the service person who went to my mothers at **. I talked to him just before he got there and asked him to adjust some other doors and windows, he said if he had time. My mother loved him. She said he was very polite and patient and was able to adjust what needed to be. Thank you, Jim.

He arrived before scheduled time but called before to make sure it was ok. He replaced window within minutes and was done. I am dissatisfied with how long it took to schedule appt. 3 months before they came out.

I would like to say the guys that came to do my service call today were friendly, professional, neat and actually early! This was the best service call from ANYBODY I have had to do work at my house. They called to tell me they were on the way, answered questions and went over-and-above to fix balancers in a window that just broke last week. Great service team!!! Thank you and my wife thanks you too!!!

Though there was a wait for service availability, when the day came, workers were prompt, informative, and handled themselves professionally and attended to the matter at hand promptly and efficiently.

Crew arrived promptly and went to work. We thought it was one obvious pane to be replaced but a second one was also replaced because your technician had noticed it from the outside and hadn't mentioned it. (The window is usually shielded from the street with blinds). I certainly wouldn't have ignored it had I had seen it during his inspection. Excellent experience.

Only disappointment was the time it took to have a service rep come by to help us for something that should’ve been factory tested (retractable screens did not work properly on any door AND no latches for the screens were installed). Lastly, Gregg didn’t have the one replacement handle for the one we told Milgard was damaged. Gregg was excellent in helping us service the doors.

The installer was great and his workmanship was great also. I didn't like the initial call and appt setup. I had a problem finding my order number and the Milgard rep. keeps telling me it's in between the pane. I looked everywhere and it's not there. In fact, most of my windows don't have the order number. Luckily I was able to find the order number from a sticker on my sliding door. If it wasn't for that, I would have been out of luck. Don't emphasize on the order number stamped between the window pane because it's not here.

I had 5 seals go out on our Milgard Windows. They came out and did and inspection, took measurements and ordered new windows. Once windows available they scheduled an installation. All correspondence was professional and efficient. Xavier was the tech both times and he did a wonderful job. He was knowledgeable, polite, friendly and efficient.

I just bought a home 2 weeks ago that was build in 2008. I noticed that 12 windows looked "hazy" so I had a window cleaner come out to clean them. The window cleaner informed me that the issue was in between the panes & could not be cleaned. I contacted Milgard who informed me that their "lifetime warranty" did not transfer to me once I purchased the home. These windows are only 11 years old and the company would not stand behind their product. They referred me to two glass companies who could come out and replace the glass at my expense. They explained that once the home is sold to a new owner, there is only a 10-year warranty. These windows are 11-years old, and they would not stand behind their product. I live in Colorado with beautiful views & am sad that my view is obstructed by "hazy" windows.

I've been extremely frustrated with Milgard. Recently, I have become aware of water intrusion in my exterior wall. I submitted a warranty request. After several weeks I finally received a service call. After performing a "track test" the service rep determined the window was not to blame. I engaged a contractor to do further testing and, indeed, the window is failing. I have repeatedly tried to follow up with Milgard to get another service rep to visit my house so I can show them what we have found. I spend hours on hold waiting to speak to someone. But, I always tire and drop off the line. Currently I've been on hold for 2 hours and 15 minutes. Milgard is about to win again! The lifetime warranty is great. The problem is getting Milgard to schedule a service call.

The 2 men who came immediately got to work. Very efficient and they worked well as a team. They were friendly and informative. Very step, beginning with my initial call was handled professionally. Milgard is the way to go! We’re happy customers.

Replace seals. The workers were on time and worked diligently. The only issue worth mentioning was the clean up. There were small amounts of old seal on the floor and outside. Unfortunately, some of the pieces were like stepped on gum.

Called to ask if he could come earlier which I greatly appreciated. Only downside was how far out they were scheduling service calls. Work was done quickly and efficiently and when Milgard says “Lifetime warranty” they mean it! Been almost 30 years and no questions asked they come and replace them!

Sam was the ideal service guy! Did a perfect job. Highly recommend him and Milgard, too. The folks I worked with on the phone were all so accommodating. Shawn, the fellow who did our install of windows earlier this year, was also spot on. Milgard has customer service down, and we couldn't be happier with our windows and the company.

We had new windows placed about 10 months ago. When I called to report one leaking in between the glass, no questions were asked. A replacement was manufactured and replaced quickly. The tech was equally as friendly as he was efficient. The process was delightful.

I had two windows replaced after 15 years that had lost their seals and were fogged and streaked on the inside. The replacement panes were ordered without question by the manufacturer and the installation was performed quickly and efficiently in 20 minutes.

Had a seal fail on a window with dust and moisture getting inside. No hassles and when the gentlemen came out to replace the window they were incredibly courteous, timely, and professional. I wish other warranty work was handled as well as Milgard.

The service technicians were very friendly, efficient, and professional in completing the glass replacement in my two windows. I would give them top marks! But I was disappointed in the communication process regarding the appointment. I did not receive a call on my cell phone to confirm the arrival time beforehand, so I had to send an email to the office. I first tried calling customer service, but got disconnected each time. Also I did not receive any notification that the crew was running over 30 minutes later than the end of the stated arrival window so I almost left the house.

Two windows fogging between panes needed changing. First tech came and did not have the right glass dimension, so I had to reschedule! Took 2 months to get first appointment, then another to get the second one!! Need a better search of the records for accurate window dimensions! The techs were outstanding - on time, polite, clean, brought their own shoe covers - considerate!

Great job by Milgard. I had a window fail after 20+ years. Had a problem with original replacement. Second replacement looks great. Jason, our warranty rep, was outstanding to work with. He was extremely informative and professional.

Had 5 windows replaced, all covered by Milgard's warranty. Excellent customer service. Service technicians arrived as promised and were very courteous and efficient. Would recommend Milgard for windows.

Repaired broken window. Repairman was EXCELLENT! He called when he was 20 minutes away, was friendly and personable, worked quickly, did and excellent job, cleaned the window when finished, and was very helpful. Great guy!!! My ONLY negative is that it took a very long time to get the repair service scheduled (3 weeks - a month?). That may not be helped depending upon demand (?).

Jose is a great tech guy. He is wonderful and very helpful And went above and beyond. It took way too long for them to send him out again— we had almost 7 weeks between diagnosis and his return to fix things was the only poor experience but Jose was great!!

Installer - Jose - was on-time and had replacement window with him. He had two helpers. He did a great job removing and installing new window. Original window had broken seal with moisture between panes. Only thing that wasn't done is that the window was not cleaned for smears and handprints. My husband and I plan to get a ladder so we can reach and clean the window. Bottomline - the installers did a very good job.

Installer was right on time. Took out cloudy slider & replaced it with new window. Slid it back & forth. Took it out of frame & adjusted top left & top right adjusters. Replaced window & left. I cleaned inside of window; partially opened it to clean what I could reach on outside. Closed window. Now I cannot open the window - it absolutely will not budge. Help!

I had 8 double sliders that the seals had failed. Will ** was my service agent for the measuring and for the repair. He did a great job. He is very good about calling to verify the time and was actually able to be sooner than estimated time in both cases. Will is professional, polite, and very quick and efficient. He is a very good representative for your company. Very thankful that he was our service agent.

We recently purchased a remodeled home with Milgard sliders with a center locking mechanism. We have lived here for 2 months and were unable to secure the home. The guys showed up and 1 hour later we for the first time love our new sliders and can secure the home. I thank you.

Window frame was coming apart. The problem I had was communication with the office. I began the process on 8-12-19. Someone responded quickly, asked for photos, which I sent, and then was not heard from again. I called the office on 8-27 to see why there was no response and was told they were busy. I suggested letting me know that would have been appropriate. I was was told someone would be at my house on 9-19 between 11 and 1 pm. A pleasant young man arrived today and using a tool fixed the problem in a couple minutes. It was quick and easy.

Milgard honored the warranty without question. The online process was very easy to complete and the windows were replaced in a reasonable time. Johnny and Will arrived as scheduled and replaced several windows in a very professional manner, respectful of my home inside and out. Very positive experience. Thank you!

Although I am really concerned with my product, I can tell you that the tech guy is awesome. Very knowledgeable and helpful. Really knows his stuff and puts me at easy with what he performing. He is a keeper. Hard to find people like them now days.

Service person was on time and called prior to his arrival to let me know his ETA. He quickly removed the defective sliding parts and installed the ones he had been issued. However, the parts provided to him were incorrect. He checked his truck and found two of the proper parts, and quickly installed them. I tested the repair and he was on his way.

We have 17 year old southern facing Milgard Low E windows that were starting to discolor in between the window panes. We called Milgard and they sent out a representative to look at it. He stated that it was failing and that it is covered under their warranty. About 2 months later another Milgard employee came out and in less than an hour replaced 3 panes with brand new glass. Cleaned up after himself and left. We now have perfectly clear glass again. Sincerely, Happy Customer

Mike came to my house today, right on time with the correct replacement parts, and completed the job within 60 minutes. Great work by Mike - - and I've been very happy with my Milgard windows, now going on 20 years.

I was very happy with the tech who arrived at my home. He was within the timeframe designated. The part he was given to replace our existing handle was not the correct part. He was able to adjust and found the correct part in his truck and replaced what was necessary. He also took a look at a second Milgard window that I had just started having issues with. Turned out it just needed silicon. It now works well. He was polite and professional.

Windowpane replacements. Robert ** was our service person and he was excellent. He called when he was on his way and came within his time window. He assessed the work and got busy. He was professional, organized, neat and considerate. Definitely represented Milgard well. I will happily recommend and purchase Milgard in the future.

Window replacement. Jonny called and said he was heading to my house. He arrived on time and within 20-30 minutes had the old glass (broken seal) removed and the new glass in-place. Everything was perfect... I enjoyed the fact that Jonny has been a Milgard employee for many years and was familiar with our home! Great employee!!

I am very pleased with Milgard‘s lifetime support for all of our windows and doors. I gave you a four star rating because it took more than two months to get the correct windows to replace the ones that had failed. The first technician that came out incorrectly measured the five windows that had failed. When you brought the new ones out they would not fit and we had to re-order. Other than that your customer service is flawless.

Casement windows. They were prompt and repaired the window. We noticed on most of the screens that the clips that hold them in were broken off. Can we get more of those clips? We need around 24 of them.

It took almost 6 months to get windows fixed. I called and they "sent" out parts - called again about 6 weeks later and parts were not actually shipped... got parts and they were wrong. They sent balancers with strings and springs (I had told them the windows were lifted with a small stainless tape). Techs came out and did a great job of replacing defective parts. Plastic stops on bottom of window are broken from window being broken so long, dropping and hitting stops - that kind of sucks.

Our folding window crank always popped off--making it very inconvenient to open and close the window. I called Milgard service and they had me send in photos (twice) and then they sent out a technician. He brought out a new crank which had a metal cog instead of a plastic one and it took about 5 minutes for him to put it on and it worked perfectly. So the service was excellent except for the initial problem getting it authorized. Also, the fix was excellent except that Milgard is still using those plastic cogs and you have to call in and get them replaced when they go bad. That's when you get a good crank with a metal cog connection.

The service technician, Daniel ** was on time and professional. Job done quickly and he knew exactly what to do. Only problem was I had to wait two months, for a second scheduled appointment. The reason being that the first replacement glass was not available for the first scheduled install.

Could see thru the mitered corners of the slider window. Dale came from the Phoenix area to repair window. It took about 20 minutes to take the window apart, put some sealer on all corners and put it together! What great service, professional and friendly! Thanks so much.

It took over 1 year to replace 14 windows. The installation staff were great, but had to come back 3 times. The first batch of windows had the incorrect color lattice. In the second batch, 2 windows cracked while being installed, so they were remade with tempered glass and installed on the third trip.

Hey, I'm not happy that I need my windows to be serviced under warranty, but I'm extremely pleased with the fact that I chose a company that stands behind their workmanship and will make things right. The windows work great. The repair was done professionally with the 2 service technicians arriving within the promised time frame. They did the work promptly and left no issues behind.

Window locking adjustment. We live in an old building with the windows so high above the floor we have to stand on a stool to open and close them. Turns out that was the problem - our stool is too short so we were pulling out as well as down. These windows work beautifully. When you pull straight down they lock by themselves! The tech who came was wonderful, friendly, and professional. Thank you.

Mr. ** arrived promptly, as scheduled. He identified himself and went right to work. He was professional and personable. I asked and he clearly explained to me what he was doing to repair the window. The entire process went very quickly. I was highly impressed. You are fortunate to have Mr. ** on the Milgard team. Thank you!

We had several windows that needed replaced and Milgard sent two very helpful guys out to replace them. They did their work and even pointed out that we had a few more that need needed replaced. They got the ball rolling for another appointment and were sent out a month later to replace the rest. I've never had a product with this kind of backing before. I don't think I'd ever buy any other kind of windows. Milgard stood behind their lifetime warranty. Thank you.

I have older, aluminum windows and the seal had broken on one and some hardware needed to be replaced on two others. Milgard replaced and repaired all 3 windows, no questions asked, even though they're the original windows that were installed when the house was new in 1989. Better yet, it wasn't necessary to take time off work to have the work done! Their technicians are licensed and bonded so I was able to leave them a key and the work was done while I was away.

Warrantied replacement of broken single hung and adjustment. I was very pleased with the work that Jason did on my window today. He replaced the broken vinyl sash in my single hung window in a matter of minutes and was able to address an adjustment of a casement window in the same visit, also taking mirror moments to completely solve the issue. He was very polite, friendly, and willing to help. I very much appreciated all of these qualities.

On the first install, the decorative pieces in the window installed did not line up with the window next to it. The Service Rep ordered a new one and came out a week later. He was very friendly both trips and prompt.

Aloha, It was a rough start and had to contact customer service a couple of times. Our window was finally replaced last week and the current tech was timely & efficient. He also serviced another window that had given us trouble since the last tech was here. Really happy with our Milgard windows!

We have been extremely pleased with the service we have received from Milgard and its contractors with regard to replacing windows that have developed issues over time. We would highly recommend your company.

One pane of my large fixed double pane picture window was broken. The technicians called me a half hour before they arrived, arrived during the two hour time window, replaced the window, and hauled away the broken window. They also fixed one of my sliding windows where the wheels had broken off by replacing the wheels. The job they did was very well done.

So glad I got Milgard windows. Window was replaced fast and cleanly. Real pros and love the commitment to customer service after sale and installation. Standing behind your product is a real plus in my book. Thanks Milgard!

Replaced foggy panel in LR window but your man also replaced another larger panel with a small crack without charge because he had an extra piece of glass that fit exactly. I am sooo pleased - actually have been your happy customer for close to 30 years starting in our Sunnyvale home. Your service has always been exceptional and I have recommended you many times to friends and neighbors. Would not use any other company for windows and doors.

The door had a broken part upon delivery so the door was never properly aligned and able to lock. The technician was super knowledgeable and fixed the handle and the alignment very fast. The door works perfectly now. It makes our guest room much safer and more user-friendly.

Valentin was on time, professional, and very service-oriented, going above and beyond expectations on our service call. We were impressed with his expertise and efficiency in completing the work called for.

First call was to replace rollers to four sliding doors. 2 men from your Olympia office installed all rollers. Two of the doors slid easily. Two did not. Follow on call by Scott, Tacoma office. Tweaked the frame, as well as the door screw adjustments so that the two doors now work much better. He indicated what the problem was, which appears to be settling of the house that contributed to the hard open/close. Olympia fellows could have fixed problem by tweaking, but did not. So, Scott did, and we are now back to satisfied clients. He did a "super" job of explanation and tweaking.

Your team was awesome! They came right in the parameters as promised. They were friendly, efficient and professional. So happy to have a clear window again. Your warranty program is outstanding. Thanks so much! Tammy

My 20 year old Milgard Vinyl windows had several seal failures that accumulated over the past ten years or so. The windows function perfectly as they always have but looking through the fogged panes became a nuisance. My Milgard tech. inspected, measured and replaced the bad glazing and now all is well. My Tech was professional, knowledgeable and gave me some good maintenance tips. I love these windows and would recommend Milgard for any project.

Very good and competent work, with efficient representatives sent to do the work. What a nightmare, though, attempting to arrange the job, by telephone or email. No matter the time of day, I couldn't get through and talk with a rep. -- put on hold with an exhausting wait and no success, after numerous tries. My local Milgard dealer had to intervene, then the date and time was finally arranged.

I do not know David's last name, but he could not have been more professional, courteous, accommodating, informative, or efficient. I hope I never need to have another window replaced, but if I do, I hope that David replaces it. That was for **.

Guermo (sp?) came and replaced three failed panels in my kitchen windows. He called first a few days ahead of time to confirm, then called again the day of service, said he would arrive in 5 minutes, I think he was here in two. He was prompt, friendly, thorough and efficient. All done while my 6 screaming grandchildren, (Ages 1 ~ 5), and two barking dogs were bouncing around his heels. He was in and out in about 30 minutes. Well done! Thank you!

The window installers were the nicest and most efficient team I have dealt with in a very long time. They knew exactly what to do and how to do it. Very experienced and polite too! Thank you to a great team.

Jaime and Victor visited our home today to replace 11 defective windows. Both were professional and took time to explain what they would be doing. The work was completed, and we were extremely pleased.

Everyone who came was fantastic, super friendly, clean, fast. They even fixed a spring on another window I had forgot to mention and I super appreciated not having to place another service order for a warranty item. It was just 5 minutes on their part but made a big deal to me, so thank you!

Hello, I'm not completely satisfied with the experience. Why? 1. The price that I pay for my windows/doors I expect a high quality product. 2. Although Ivan was able to get a technician out the next day but it took lots of effort from me to push this through. I also feel that Ivan was in the middle trying his best as well. When it comes to a sliding door, security is #1 concern for any family. 3. I'm waiting now for my bathroom window which was measured wrong by the installer. I hope this doesn't very long to manufacture. I would like to close this Home Improvement project out ASAP.

Front window UV protection was peeling on the inside. Crew replaced in a professional manner. Crew was right on time as per the scheduled activity. Work was completed in a clean and quick manner. New window looks great.

Polite, professional, and on time. A third window that needs replacing was not the right size. Siab measured that window and assured us it would be ordered and replaced. We're happy Milgard customers!

Norm and Milgard are great. Very responsive and professional. We are so happy with Milgard that we are going to buy a whole slug of your windows for our new sunroom. So I have an important question: when we order (and they will be the styleline type same as what we now have), can we have the two tone style but have white on the OUTSIDE and color on the INSIDE? Thank you for your consideration.

Edgar was exceptional. Professional, friendly, answered our questions on repair. And I also asked Edgar about cleaning/maintenance of windows. Very knowledgeable. Focused on work and very efficient with time. Repaired quite quickly and very neat. I rate Edgar a 10 PLUS. The only recommendation I make to Milgard, I had to wait almost a month for repair. I understand due to the workload. It would be great if you hired more people like Edgar to expedite services, possibly schedule within a 2 week period instead of one month. Thank you very much. Suzanne

Updated on 09/26/2019: Still no resolution. The reps just quit replying when you ask for a follow up. Stay away from this company. It has been 3+ months. They offered to provide glass but no install... Doesn't help much esp when it is on the 3rd floor. I didn't notice if any of these reviews were after an issue. That is what you really want to know, how they honor the lifetime warranty.

Though scheduling can be out a ways, the actual service and replacement goes superbly. Kudos to Victor **. He was actually 15 minutes early on his appointment window, contacted me to let me know. Installation for two windows took about 15 minutes. Out the door from arrival to complete in less than 20 minutes. Thanks.

Sergio has to be one of your best employees! Very professional service...! I would recommend Milgard Windows just because of him. My wife and I have been very happy with our windows and doors. The quality is exceptional and the follow up services are even better. Thank you.

Custom window damaged in shipment. Onsight repair on time as scheduled. I work in construction and I consider myself professional. My goal is to finish all the professional details at the end of the project which many contractors don’t seem to pay any attention to. Then they wonder why they don’t get referrals. You guys are awesome!

The windows have a lifetime guarantee. I lived (my choice) with a fogged window for two years and decided to get it replaced for the new buyers of our home. Tech called 20 min from appointment time, arrived on time, installed new window in 20 minutes, said thank you and left.

Love the windows. Did have issues with the install but that was the fault of independent contractor not Milgard. However, it took 3 tries to get the correct size screens which is Milgard's fault. However, the customer service on the phone and the field rep at the house were outstanding and made the inconvenience and delay not so frustrating. Very much appreciated the extra effort and customer care in ensuring the screens were eventually perfect.

Brian is very good at his job and we are always pleased with his work. Our only issue is that we make the appointment - give you the measurements and photos so you know exactly what needs to be done. We move all the furniture and give up several hours of our day to be there when he comes. THEN he comes and takes the exact same measurement - leaves and we wait another 5 to 6 weeks for the actual repair and go through the same process once again. That is VERY unfair to us!

Work not yet completed, but off to a good start. The technician was thorough and professional. Parts to be ordered and should arrive in two to three weeks. Waiting to hear back from the install company to see if they will agree to perform the change out. Quality to be determined.

I had failures in 27 window panes. Milgard honored their warranty with no hassles. As soon as the replacements were ready they came out and replaced the panes and cleaned up after they were done with the install.

Needed to replace two bottom window. Waited for months for this appointment. When they got there they told me one of the windows measurements is the wrong one. They said I would get a call for the second window appointment. I hope I don’t have to wait another months for this second window.

Elias arrived on time as scheduled alone. Our replacement window weight is approximately 70 lbs and is six feet off grade outside and 18 inches off floor inside. It was a two person job due to window weight & height from ground. Elias did a remarkable job by himself.

I was very pleased with Milgard's process to replace one of my windows that had failed. I initially filled out a Request for Service form on-line and then followed up with a phone call. The person I spoke with took the measurements, ordered the replacement window, and booked the installment date. Milgard's Service Rep, Armando, arrived and within 20 minutes had replaced the Milgard window that had failed. He was very professional and efficient. I was very pleased with the Milgard warranty and their process for fulfilling the lifetime guarantee.

A lifetime warranty is marvelous. We've been in the house for 18 years so the failure wasn't due to shoddy quality. The installer was very skilled, efficient and friendly. The only hitch was that one of the new windows was defective and we had to schedule another visit.

Two Milgard technicians showed up on time and did a very good job. They also took the time to look at two other windows that needed adjustments. They were fast and efficient. I have nothing but good things to say about the company from the scheduler to the technicians.

The two servicemen who came were prompt and on time. They came in, removed the old patio screen and installed the replacement in no time. Works as good as new and they did a wonderful job and didn't leave any mess.

Once again, I was taken care of. Thanks to all of you.

Window repair. Appointment: The waiting time for the appointment was longer than I expected. Delivery: installer was great. He contacted prior to arrival, arrived on time and repaired the window in within his estate (15 minutes).

I'm so glad Milgard has a lifetime warranty on windows, since they seem to fail with some regularity. While it would be terribly inconvenient if the weather were bad and we needed full use of insulation and/or cranks, given that it's a several month process (the first time the workers were sent with incomplete and wrong items on their truck), when they came out the second time today, they were fast and did a good job.

I was very pleased with the warranty service appointment to replace three windows. The repair technician was very nice, polite, and did an excellent job. He is a credit to his trade and Milgard. I would highly recommend Milgard windows and service for anyone looking for new or replacement windows. Thanks for the great customer service. Keep up the good work. One Happy Customer!

Windows were purchased 2003 and I recently noticed streaks between the glass panes; after I sent Milgard the window #s they came out and replaced them within four weeks. The technician was courteous and efficient. Thanks Milgard.

Slight water intrusion on bedroom window when washing. There was some caulking that was missed during install a couple of years ago. Would be easy to overlook. Was tucked back in between panes.. Was an easily identified, easily fixed problem.

The technicians who came out were very knowledgeable and helpful, to the extent they could be. However, there are still remaining issues and they told me they would follow up with Milgard and me to resolve them, but I haven't heard back yet. Specifically, the strips on the sides of our sliding doors are not the correct size and therefore two of them need to be replaced. I am not sure if they are called weather stripping or something else. They are black and run along the outside of the sliding doors. The wrongs size was installed when we initially got the doors. Please follow up with me to resolve.

My replacement windows were delivered quickly after I call them with my request. The two workers were very polite and efficient while installing the three windows. They also helped me with my Milgard French door. Quickly assessing the problem and fixed it within 5 minutes. Thank you very much.

Double pane glass windows developed breakdown of UV protective coating while under warranty - Milgard was fast with response team to assess conditions - end result was replacement of multiple windows that they observed that I had even missed. Very pleased with the whole after sale support process.

I was very satisfied with my warranty work. The contractor was actually early for the appointment. What a change from other contractors who show up late or not at all. The work was done very quickly and professionally. I am very surprised and satisfied.

Serge and Chuck were excellent at what they did. They were friendly, helpful, amazingly fast as well as upbeat during their entire stay. They took extra care to make sure the job was done right. Very much liked hearing how the replacement windows had even better insulation than the originals too.

Lock on sliding patio door would not lock. The lock was corroded due to the ocean being across the street. Service man corrected the problem and the lock is now working. I was given instructions for keeping the lock in working condition.

Hard to close Family room, living & dining windows. Juan ** was very professional. He explained what he was doing before he changed the parts and he made sure that the window were closing correctly before he left. Great customer service.

Robert ** was the technician who came to look at our sticking window. He concluded that although the window was a bit harder to open and close than other windows in our home (including the adjacent window), the window was nevertheless performing acceptably and had the correct spring installed. He felt that installing a looser spring could have an adverse effect on the window and lead to slippage when opened, and he explained that there can be some swelling in vinyl window frames during hot periods especially since this particular window faces directly west. He also recommended that we use silicon spray to counteract the stickiness on hot days. He was very polite and seemed knowledgeable. On balance, although the window does not necessarily perform in an ideal manner, I understand that this condition is not unusual and is something that we will simply have to tolerate when stickiness occurs.

Scratched window frame. I was very well pleased that this matter was finally successfully resolved. You were trying to match silver paint on vinyl frames which I understood became a problem because of the way you all change the formula of your paint. Seems as though you all finally got it figured out. The three men who came today were friendly, courteous and professional. I particularly appreciated the expertise of the man who painted; he seemed to be very knowledgeable and good at what he was doing; wish I could remember his name. I have appreciated the way Milgard has worked with me throughout this process to resolve my issues. I love my new windows!

Working with Milgard has always been a pleasure. We love our windows and doors. We have had them for years and they still send parts or repairmen to take care of the problem for free. Making an appointment was easy. They gave us a date. Then called a couple days before to remind me and give me a two hour window. Then just as a courtesy call they called to let me know they were about 45 minutes out. They came during the time stated. When they came to the door I was greeted by three friendly men. Solid handshakes and very polite. I felt very safe having them in my home. Thanks again Milgard. Very satisfied customer.

Both of the service guys that Milgard sent out were very courteous and efficient. They did exactly as needed and even went beyond by doing extra work to make sure the window was working properly. Very happy with the new replacement window and Milgard's service. Thank you.

Sliding glass screen door/sticky windows. The technician called ahead, I was not at the site. My son was there to let him in. During the conversation on the phone he was gracious enough to check and repair the sticky windows. Thank you Ser for going the extra mile. That's customer service. Thank you Milgard.

Impressive team of installers... Professional, courteous, and extremely efficient. The customer service representatives made sure we were completely prepared for the installation teams to arrive. All together, the process of replacing several windows went extremely well.

Awesome service. The two polite, friendly servicemen called to ask if they could come a little earlier from the appt time which was fine. Within 15 minutes they arrived and expertly were done with a large window replacement within a few more minutes. We'll always buy Milgard!

Even though it took a couple months between the time I filed the request to replace my window and the day it actually got replaced, all in all the process was very smooth and stress-free. I was pleased that at no time did I feel Milgard push back at my request. The only email responses I got back were to gather more info so that they could identify the product correctly. I carried out the entire process online mostly via my iPhone, which made it convenient when I needed to take and upload pictures of the defective window. The the guy finally came out to do the replacement. It took all of ten minutes or less. I'm a huge Milgard fan!

The latch on the new sliding glass door wouldn't operate for some reason. The tech came out and fixed it. He did not arrive at the appointed time (he was early) but he called in advance and made arrangements. He fixed the latch and went on to make the fine adjustments needed for the three point latch. Very happy with the service!

I had bad experience with Milgard with my order delivery. They sent my order in 3 separate deliveries, missed delivery dates and delivered wrong size and one window with scratch on the glass. I had to pay more out of pocket due to these mistakes however Milgard services which was tasked to correct the scratched glass was great in follow up and replacement. This review is for service only. The production and delivery will be 2 stars. I want Milgard to reimburse my costs for their delays and mistakes.

Could not see out of dual paned window with lifetime guarantee due to condensation. Window needed to be replaced. Scheduling the job proved to be difficult and we had to pay the full cost of required scaffolding but the window looks great!

Technicians who showed up (Nick & Aaron) were on time and extremely professional! They replaced 7 windows in less than an hour and were an absolute pleasure. Thank you for your attention and excellent service :)

I had 3 windows replaced under my lifetime warranty. Most of the people I worked with were helpful and nice. There was one gentleman that seemed to be in charge of scheduling that wasn't that great to work with. He was very short and seemed annoyed whenever he needed to speak to me. I had to reschedule a window replacement due to medical reasons and I felt bullied a bit when he kept pressing me why I would need to reschedule. I had called when he wasn't available and I had a nice woman help me reschedule. I guess the wrong crew was assigned so he needed to call me back and that is when he was rude.

Milgard replaced two windows that the seal between the panes failed. It was a very simple process. I filled out the online request, Milgard scheduled a time, and a friendly service tech fixed the windows. Great customer service. Thank you.

Sliders replaced and problem finally solved (third visit).

Warranty glass replacement & new vertical slider jam springs. Received a 2 hour window 2 days before service. Notified by phone when service was en route. Glass and jam springs replaced quickly, under warranty. Service providers were courteous, helpful, and cleaned up all evidence of repair.

Window tech fixed the locking issue. I did not appreciate him putting blame on our contractor and how he made sure to remind me how much it cost to have him come and fix the lock. He made me feel like it was a pain for him to come out and fix our slider. Not very professional to put blame on others.

Thank you Milgard for replacing our glass. We have been looking through waterstained glass for so long and now clear beautiful windows. We bought Milgard with a lifetime guarantee. Would recommend to all.

Milgard service is first class. The gentleman arrived within the timeframe, telephoned 15 prior to arrival. He was professional, introduced himself, shook hands, put booties on and replaced the windows so fast. He even asked if I would care to watch. Very nice man. Thank you Milgard.

Replaced cloudy window glass. Milgard was very accommodating and scheduled glass replacement at my convenience. The service representative that did the work was professional and efficient. I am very pleased with their service.

The guys had great attitudes, worked well together, and finished in record time. Their supervisor even arrived with them which was also impressive. I was amazed how quickly they finished. They love my dogs and my dogs loved them back. They were great company.

The tech, Dan, came to my home and is an expert in diagnosing and repairing any issues each time I have contacted Milgard. My windows were installed in 1990 and each and every time I have contacted Milgard Dan has serviced my issues with patience, friendliness and promptness. I am in the process of replacing new Milgard windows. It will not happen all at once as I have at least 25 windows.

Had a great experience with Milgard. A large picture window that was installed 14 years ago lost its seal. When I contacted Milgard they were able to locate the original order from the number scanned on the window. They set up a time to replace the window and completed the work on schedule. Couldn't be happier.

Called for warranty window replacement for a double pane window that had what appeared to be mold-like stuff growing in between the pane. Was expecting to having to fight and justify for warranty replacement when I called Milgard. Instead the whole experience was hassle free. I called and told them the problem, they scheduled a date/time to come out, and the window pane was replaced in less 20 minutes free of charge.

Steve did a wonderful job!! We had to have a frosted panel and 2 windows replaced, and he worked efficiently with no mess! I appreciated that he said if we have any future problems, just call. We appreciate the lifetime warranty on our Milgard windows, as we have been in our home for 38 years! The quality is outstanding, and if we replace any more windows, it will definitely be Milgard!! Thank you!

We had one window of a dual pane window with broken glass. The customer service lady at the front counter was amazing in her support of this issue! Also the installer Daniel ** was very nice and fixed the window within 10 minutes. Very happy with Milgard overall!!! Thanks!

You two field workers arrived on time and performed a wonderful job. I did notice however, that the replacement wheel set was about 1/2 the diameter as the original set. I expressed my concern, and was told this was the correct replacement set. I do indeed hope that this seemingly undersized wheel set will be able to withstand the weight on my heavy 8 foot door system. Your reps were very careful, and cleaned up once the job was complete. Please confirm that the wheel sets that were provided are indeed the correct replacements for my large door. Thank you. John

I have all Milgard windows in my house and called because I had what appeared to The scratches on the window that look like they were on the outside pane but I cannot feel them. When I called to make the claim, I got the rudest representative I’ve had in many years. It was to the point where she told me I was lying that I had had a window replaced once under warranty with them (only to find that claim subsequently; and never apologized) and that they never told me I had lifetime warranty (even though Milgard and rep during the prior replacement confirmed it).

I wasn’t happy about the 2 cancellations by Milgard before I was finally given a confirmed appointment. The only thing that saved this experience was the kind, professional technician, Victor **, that you sent here today to complete my order.

Thanks for standing behind your products. After few years of purchasing the windows the sun exposure tarnished the upper glass sections. I schedule for service and didn’t care about the waiting period but I got my windows fixed or replaced. Thanks. Gerardo

Andy came over when he said he would. Diagnosed our problem and ordered replacement springs. It will be a few weeks until they come in and are replaced. Good service, good products and great employees.

Both times servicemen were pleasant and patient with a difficult latch that is no longer in production. (Took 2 visits to get the right out of production part) Installation was quick for the window and the additional fixing of 2 other window closing and opening mechanism was quick and appreciated. The 2 hour window and pre call of when they would be here is appreciated as well.

They delayed my order by 3 months, missed deliveries multiple times and still made windows that are not fitting well. I reached out several times to the area sales manager, inside sales and the distributor and was bounced around without any information. I would recommend checking out other vendors if you are looking for wood trim windows.

Installation of kitchen window. Bobby ** was very polite and pleasant. Called to tell me when he would be arriving also was even early from appt. Time schedule. I thank Bobby and Milgard for their excellent service.

The technician came and adjusted the door. He removed the spacers at the top of the jamb and that made the door operate very easily. Now I just have to get used to not using so much force to open it and it is safer for the kids going in and out.

The technician came within a week to fix problem. The technician fully explained to me what the problem was and how he fixed it. He also showed me all the components of the lock and door and how each worked.