Milgard Reviews

Window replacement - Jake from Eastern Idaho glass did a first-class job. Very professional, polite, and arrived on time. I would highly recommend him for all your warranty work. Could not ask for better service.

Door Handle Repair - Glad that it was able to be fixed on this first trip and that no parts needed to be ordered. When dealing with student housing at a university, completing a task the first visit is VERY important.

The technician, Sergey, call about an hour before the scheduled appointment to let us know he was done early with his other jobs and could come over sooner. He arrived in about 15 mins and replace the window with a bad seal quickly. He was friendly, took his shoes off coming in and kept the area clean. He did a great job. This is about the 9th Milgard window we have had to replace though and the house is only 5.5 years old. Thank you Sergey.

Company very good on setting up appointment. Failed to call as promised to advise 2 hours window. Installer called came on time and installed window top plus in all categories excellent job. Retail store that handles your product Crystal; Clear impossible to deal with!!!

It takes a while (a few months) until they can make it out after a service request but once they do fast but thorough and friendly. They replaced one window in the bay window that didn't need servicing just so both sides matched cosmetically which I thought was a nice touch.

Service call was for standing water in the slider door inner rail. Apparently the inner weep holes were blocked. The tech quickly resolved the issue and expanded the drainage potential so I need not be concerned going forward.

The gentlemen who came to replace my windows were very professional, courteous, and fast. They are truly an asset to your company! From my Initial call to the finishing of the installing I was treated with respect, politeness, and concern. Your people and products make you a remarkable company.

Pete is a great representative for Milgard. He phoned to let us know when he was coming, was on time, friendly, competent & professional. In addition to all that, he cleaned up after himself. It was a Milgard experience that we have been accustomed to over the last 13 years or so when we remodeled and installed Milgard windows everywhere & are delighted we did! Your satisfied customers.

It's really wonderful that you gave us 3 new skylights, even though Milgard didn't manufacture the ones that were replaced. I realize that Milgard supplied them, and felt responsible for them. But I think that many window companies would have used that same situation as an excuse to not honor their warranty. Thank you so much!!

I purchase Milgard double pane windows for my whole house. I bought Milgard windows because of the Lifetime Warranty, which means that if the inner seal fails and they fog up inside that they will replace them as long as you own your home. Over 5 months ago I'll call Milgard and turned in a warranty claim. They said it would probable be 4 to 6 weeks to have the 2 window glass replaced. They still have not fixed my window! This company is a FRAUD!

I submitted a warranty request due to window fogging. The repair was completed today. The whole process took less than 15 minutes and we now have a new window. I cannot say enough about how satisfied we are with Milgard.

We had two windows with condensation replaced. Customer service for measurement and installation was great. Technician, Jacquin, was prompt in arriving and did a great job of installing the windows and leaving the areas clean. Very satisfied with Milgard service!

Replace windows with moisture in between the glass. The two gentlemen that came to replace the windows were very professional and good at their jobs. They were courteous, clean and knew their jobs well. The customer service part of Milgard was slow to respond and I had to keep calling. On the large half moon window it took customer service 3 times to get the right window.

Nice fellow, very quick. I don’t think it took him more than 20 min. Good experience. This was a window that became cloudy and Milgard stood behind their guarantee to replace it as long we were still the current owners of the house when they were installed. Great customer service.

Replaced track and wheels on sliding door - Doors 13 years old. Guy was here for twenty minutes and the door is like brand new. To top it off there wasn't a charge for the service. They just want to take care of their customers. Great company.

Milgard replaced the window slider that was cracked when delivered to my house. I emailed Milgard on January 1, 2019 to notify them of the crack. I then called Milgard about it and they ordered its replacement. The Milgard replacement was done as promised on February 5, 2019.

Absolutely excellent experience with Milgard. Years ago but Milgard windows for my prior home and was very happy with them. New smaller home and Milgard Tuscany Windows again. Excellent window quality but had a few issues with the sliding door and re-tractable hiding screen. Contacted no guard technician came out was respectful and professional extremely skilled and fixed all issues with this later. Very very happy customer here.

They showed up unannounced to replace the failed windows. I commented to them that typically I received a call to make sure we are home for the service. He said that he did call. They replaced the windows but did not clean up after the service. Two other times they've had to repair windows and both times they cleaned up the area and cleaned the replacement windows.

We had two large windows that we had put in several years ago that became fogged up. We called and found out about Milgard's excellent warranty and had them replaced on the warranty. The Milgard service people were very professional.

I had a sliding windows that made a loud rattling sound when it was windy outside. It was right next to the TV and it was annoying to listen to. The technician pretty quickly identified the problem as a loose stiffening bar (I think that's the term) and secured it with a few screws. It all took about half an hour. The windows doesn't make an sound.

Pete, the installer, called us before he came. He was very fast, efficient and friendly. He explained all about the lifetime warranty and the process of replacing the window. I can't say enough good things about the installer and the Milgard product.

Andy has been awesome working with. I had a window that had the lift mechanism break. These are older windows and after checking it out he determined the window had also lost its seal. This has been a challenge for Andy because of the age of the windows (1990), but all along the way he has been very professional, communicates to me the next steps and leave the area clean. While we are still working to get the final parts needed to finish up the job, I have no issues with the progress that has been made and the work Andy has done to date. Milgard is standing behind their windows and that is something I will make sure I tell others. Thank you Milgard, Tony.

We had a picture window replaced today under the Milgard warranty. Setting up the service was easy and efficient. The installers were on time, courteous and professional. It’s always a pleasure doing business with Milgard and we’ll never use any other company for windows in the future.

We had 10 windows with flawed film inside. We dealt with Milgard to resolve the issue. The service to replace the windows was timely, efficient and effective and kept to a very professional schedule. We enjoyed the relationship.

We have Milgard windows installed for the whole house. One of the windows has been leaking and water damaged the windowsill. We kept calling 1-800-Milgard, waited in the line and left messages. No response at all!! It’s been over a week.

Service VERY SLOW. Two months to get service to come out with replacement window, only to find out that they made the wrong window! They put service and new orders in the same line. My guess it will be at least 3 months to receive replacement window.

I purchased a home that had Milgard windows installed. About 3-4 years after I bought the house, and about 10 years after they were installed, the windows began to fall apart. There is weatherstripping installed between the double pane windows which is melting and running down the windows. It looks like a slug worked its way on the inside of the window from top to bottom. Milgard tells me these windows aren’t covered under the transferable warranty and wished me luck. These windows shouldn’t have failed already and I am shocked that they won’t stand by their product and fix them. I would be very careful installing their products or buying a home with them installed.

Everything went well during window sash replacement. All workers knew what they were doing and answered all my questions. They worked as a team. It took three visits to have work completed. First visit was look at problem and try to fix. Second visit technician released wrong part was on truck and had to reschedule. Third visit went well and replacement part was installed and all parts needed for job were on hand. They went above and beyond when replacing window sash.

I had my two sliding glass doors windows replaced as the gas leaked and we could not see through them. The service provider was extremely great and went above and beyond for the installation. If he is representative of your customer service, you are a rare company that I consider the best in the industry.

I had three failing windows that needed to be replaced and the whole process was so unexpectedly smooth! From the associate on the phone to the guys on site - all were kind, professional and efficient. Such a nice surprise.

Rocky came and adjusted the sliding panels on my four-panel sliding doors. They went from stiff and awkward to smooth and effortless. It's a shame the original installers didn't do as good a job as Rocky did.

After installation of 5 multi-panel door systems, none of the three or four panel active doors would engage, and therefore lock. Your two service reps explained in EXCELLENT detail how to adjust all members so that the doors would close, and the locks would engage. I can't speak highly enough about the workers' efficiency in helping me, the knowledge they had and shared, and their courtesy.

We've always been pleased with the response by customer service and field service folks in replacing windows. We're getting ready to remodel another home and without question, I'll be requiring Milgard windows.

The guys came today to check into a window that leaked during a recent rain storm. Re-caulked around the window which should take of the leak. I was disappointed that I was not advised their arrival time in advance as promised so when they arrived I was still in pj’s. I was earlier told I would receive an email on Monday advising a 2 hour time window as to when they would arrive, but, alas, no email ever came hence the surprise this morning.

We needed to have 2 sky light replaced. The 2 man crew that came out. They were on time and did a great job with the replacement. They took special care getting the windows in place. Thanks for the service.

Thanks for your good Service. From my initial email inquiry to and including phone calls with Customer Service??? Also Norm your Tech was prompt and efficient and patient. He did our repair in a timely manner and is very professional and personable. Thanks.

I did not personally deal with the Milgard reps but my door/window installer did. This is what he relayed to me... We had issues with the doors not operating properly after installation. My installer is very experienced and has worked with doors for many years. He told me that the Milgard reps came out and were great. Resolved all the issues. Showed him adjustment methods that were apparently not in the installation manual. They did much of the correction but left some of them to him to finish. My installer was very pleased with the service. My only issue was the length of time it took to get someone on site from the time of the request. I can't remember exactly but it was about a month. Seems like a long time.

Had trouble locking this patio french door for over a year. Finally I set up appointment to have it checked out. Within 25 minutes the door worked perfectly!!! Should have called a year earlier... Thank you for the great work.

Our windows have a lifetime guarantee, one was so bad you could not see out of it. We have had these windows 20 years. They came out and looked at it and said five windows needed replaced. They fixed two and made a date to return to fix the other three. The two guys that came out were very professional, were so fun to talk with, it was a great experience. I would recommend Milgard to everyone.

Sliding Door Glass Replacement - Was done very quickly and professionally. The only thing is that the knob came up missing for the door latch and could not be located. Would like to see if the company would send me a couple replacements.

The technicians installed new glass, adjusted the door to glide better and fixed the handle so it would lock! Very professional, courteous and polite... a true asset to your company. You do not see customer service like that anymore. It was so appreciated.

Thank you so much. The gentleman who came to the house was very nice. He cleaned the glass after he put the window in. My only complaint was that I had to wait for over 6 wks to get this window. It was hard to live with a boarded up window in Dec. and Jan.

We have 2 big picture windows which were getting more and more unclear. I heard that they had a lifetime warranty so I call in and explain the issues. He ask for the #'s in the channel and told me he would get back to me. 3 days later I got an email that he turned it in to the technicians. Week later I got a call for an appointment and they came out and took measurements, ordered the windows and will be back in 3 to 4 weeks. They have been a very prompt and professional. Very pleased with Milgard.

The installers arrived on time and kept me informed within 10 minutes of their arrival. The exchange of the glass panel and panel went smoothly and quickly. Milgard stood behind their window warranty. Very professional. Thank You.

Windows product and installation great. But I have been waiting for answers to where is my rebate. I have called numerous times and can't get an answer from the Temecula office. Last call said that they sent the rebate info for an Amazon gift card to my email. When I told them I did not receive it, it was as if they didn't believe me. I called them back several times asking them to resend the email or at least a digital tracking number but have not heard back.

I purchased the kitchen windows many years ago but only had reason to lock them recently. They would not. The company I purchased the windows from got me in touch with Milgard who responded in a reasonable amount of time. When they got necessary information they came out very quickly. The gentleman they sent (Bob?) was respectful, friendly and seriously efficient. He had the problem solved in about 10 minutes.

Milgard exceeded our expectations. The service tech, Don, ahead of schedule and called to arrange a better appointment time. He was professional, competent, and quick! Very pleased with the experience.

Pete was on time, professional and completed the work without any problems. My wife and I are grateful for the windows lifetime warranty. Overall it took three trips for all windows replaced but it was worth it! Thank You!

Introduced himself (Rocky) with a smile and handshake. Removed shoes before walking on the carpet. Was professional in every way. Complete the replacement quickly. When removing the old caulking around window he made sure he put it in his pocket and took it with him.

They were very professional. Milgard came out and looked at all our windows, marked the ones that had failed over the years and replaced each one. The installers were very nice and did a great job. Would definitely recommend Milgard.

They contacted me and helped me with getting the appropriate information so they could replace the window. As we are original owners of the home and had our paperwork, the process went smoothly. They set a date for a serviceman to come to the house and he showed up on the date and the total house call took less than 10 minutes. The window is replaced, looks great and works fine. We are having one last window replaced and will definitely use a Milgard vendor again.

Your 2 troubleshooters David and Julian out of Fresno are very good mechanics as well as customer service people. They worked on every window and door to make them workable. These guys are worth their weight in gold... You need your Quality Control Department to spend more time on their inspection of your products before shipping to prevent these problems.

My Tennant at ** had a problem with a sliding door and lock functioning. I was extremely pleased that Milgard stands behind their product! Milgard has also guaranteed against windows in another house I own in Copperopolis, CA! The service people are polite, punctual and efficient!

Tech. was very friendly and informative. He discovered another window that needed replacement on his first visit and entered all the necessary info into the system so all we had to do was call and set up an appointment when it was convenient for us. He also was very efficient on doing the replacement. Thank you.

Today Sergey ** came to my house to replace 4 windows that had failed. He introduced himself and was friendly, took off his shoes when he was inside, worked quickly and carefully, and made small talk as my little 1 year old was intrigued and wanted to watch. I appreciated that he measured first before he got started and cleaned up after himself. I was very happy with the work completed at my home today. Thank you!

Robert called to let me know he was on the way within the schedule time frame. He got here promptly after the call. Got the job done. Kept area clean. Explained what was wrong and what was done to remedy the problem. Extremely courteous the whole time. Great tech Milgard!

We could not possibly provide enough positive feedback about our experience with Milgard and its commitment to backing up their windows with exceptional customer service. We were unexpectedly pleased to learn about Milgard's lifetime window guarantee. Scheduling service was a breeze. Martin, our Milgard onsite service technician, was great. In addition to being thoroughly knowledgeable, customer-focused and efficient, he had a wonderful personality and provided helpful insights to maintaining our windows going forward. We couldn't be happier with our Milgard windows, secure in knowing that this company completely stands behind its product with first class customer service.

Appreciated the thorough follow up of appointment schedules - email for appointment, followup email with photo of service person and phone call reminder. All service personnel have been on time, pleasant and friendly and completed replacements efficiently.

Thank you! I appreciated Eric's call prior to arrival. It was a busy day in the neighborhood due to the MLK Day parade and he was able to navigate road closures to make it to my home. Service was fast and customer service was great. I'm impressed with how the product works and the ability to do complete repairs. Thanks so much!

Today Alex came to replace my last discolored window. My experience with Milgard has been all positive with replacements. Each service person was polite and efficient. I appreciate the help with the problem windows. P.S. My name is not "Mary", but Nancy.

Several of our windows installed in 2000 have failed. After making the call to customer service, we waiting months to be contacted by a representative to come out. I'm happy to say, that once he came, the process moved along much quicker and very smoothly. Milgard honored their lifetime warranty by replacing the windows!

Technician replaced a window which had a broken seal. The window was under warranty. There was a bit of confusion about the time that the technician was to arrive. Email informing me of the time was sent the same morning that he was to arrive. Luckily we returned from a previous errand just before he arrived. The replacement was quickly completed. Thank you.

Failed window seals - The tech called us to let us know he was running late one and half hours. He said due to scheduling conflicts. He was very polite and professional and did a good job. The replacement stationary side of our sliders grid did not match the other side. We agreed that the weight may settle down and align up. We will wait and see.

Fixing bedroom sliding door. Tony and Anthony were a bit early & was impressed with their neatness... manner of work & finishing the job in a timely manner. Had another problem in the bathroom & Tony took pictures of damage.

Window replacement - Fantastic crew. The seal between the panes on a large sliding glass door broke. The guys carried in the glass up the stairs, were extremely neat and cleaned the glass beautifully. Well done.

I submitted a web service request on 11/3/2018. No one contacted me until 12 days later. I called in and waited on the phone for 40 min to talk to the service department. Had to call back and wait another 40 min to provide the manufacturer # and told the rep that the hinges on one of the doors is faulty. They said they'll order the hinges and the technician will come out. The earliest appt was 2 months out. So the technician came out yesterday 1/14/2019. After unsuccessfully trying to fix the door he tells me that he needs to replace the hinges. I told him I already reported that and he was supposed to have hinges and he told me none of that info was in his service instructions.

The gentlemen came to replace skylight and window under warranty. Very polite, professional. They answered some of my questions but yet stayed on the job at hand. Replacement went very well. Did not leave anything in disarray.

New construction. Had scratched inner glass pane due to manufacturing. No questions asked etc. Promptly scheduled appt for glass replacement. Technician arrived promptly in time promised and had the job done in 20 min. Great job.

Patio Door - Very satisfied w/ the service. The technician, Victor ** was on time as scheduled. He was professional, courteous & knowledgeable about the product. Gave important tips to resolve the problem/concern that we had.

Mold between double panes of glass - Your service technician showed up during the estimated timeframe, popped out the glass, caulked and replaced glass within 10 minutes. Service was great, as was your initial response time. The only thing we'd have wished for was more flexibility on the day(s) of the week service could be delivered. Having technicians available only on Monday(s) in our area was somewhat inconvenient - other than that... Thank you!

I have got to say that Milgard has been so helpful and I am so happy with the way they handled my window warranty. They were so easy to work with and handled my situation very professionally and in a timely manner. I highly recommended Milgard and will definitely use them in the future if we ever have to purchase windows for a new home. They replaced 9 windows. I included one before and after photo. I’m a very happy customer.

Customer satisfaction should begin with Quality Control/Quality Assurance (QA/QC). Sliding Glass Door arrived without weather stripping or door bumpers. The service representative that brought the weather stripping did not bring the door bumpers and suggest we cut a piece of wood for a bumper. The second service call forgot the door bumpers and said they will order and send them to me and I can install them. An incomplete assembly is a QA/QC problem, responsible employees are not checking their work.

THIS install went rather well... considering it was maybe the 6th try! Really shouldn't have been this painful or have taken almost 3 years to get it right. Almost dreading to call again if we need another service call... Milgard is not the company it used to be.

The service technician was awesome. Called ahead was neat clean and very professional. We have never had a problem with any service technicians and love that you stand behind your product. We continue to recommend your company to friends and family.

The service technician did an excellent job of fixing the window. I greatly appreciate the goodwill from Milgard, but not entirely sure why the issue would not have been covered under lifetime warranty.

We couldn't be more pleased with the service provided by Milgard. From our call to customer service; to the initial visit by a knowledgeable technician; and to today's installation of needed replacement windows, each contact has been professional and completely hassle-free. We recommend Milgard without reserve.

Servicemen called to let me know they would be arriving early. They were very efficient and had the entire job done in under 2 hours. Replace 11 windows with broken seals. They were friendly and helpful and very neat. I would recommend Milgard to a friend.

Disappointed that new installation is not a priority and we had to wait 2 months to have the french doors. Installation took place 11/19, claim made 11/20 no response to request for almost 30 days. Following my needed response with a promise of contact within 1 business day that never happened. 1 week later, I called and my information still had not been gathered to set service visit. Service call was today, 1/11/19. My doors are finally fixed and I am happy now. Service person was friendly and competent and made things right. I would recommend better customer service as this is the 2nd time we had an issue with no response to claim request. Both times we had to make calls just to get service. Love your products but cannot give you high stars as there is a lack of customer service.

Casement windows with broken plastic inserts in locking mechanism. Awning window with disconnect of opening mechanism. I managed to fix myself after several days of thinking about it. Technician was great. He did not know why the service call I made had been so negative. Would have willing fixed awning window as a warranty item. Original call to service was disappointing. Essentially pressed to deny service saying not on warranty. I complained to local manager. This is second time they have come and fixed things. I have recommended Migard to friends based on those experiences.

The Balancer broke on one of the windows and had 2 windows that had broke their seals. Contacted Milgard about the problem and they made appointment to repair the problem. All I had to do was get the information from the windows. They also replaced the balancer on 3 other windows, as was told if the one broke the others proably were due for the same problems in time. Very nice the company is looking ahead to future problems. That is customer service.

Replacing windows was done very professional and quality of workmanship excellent. The technicians also helped us put in new balances - the springs that open and close windows - that had been sent to us from Milgard but we were not able to get installed by ourselves. Turned out, the balancers weren’t quite right for windows so they had some with them that did work. We really appreciated their help.

The broken window casing was fixed at the seams so it would open/close and lock properly. 2nd time this had to be fixed. The backslider is very hard to open and close. I asked for this to be treated so it would slide more easily and the tech worked on it but no noticeable difference. Not happy with this slider at all. I have to use two hands and all my weight to open and close the door.

I thought the repair of my shattered glass was not included in your lifetime warranty, but your technicians are working at my house at the time of this email. THANK you Millgard you are a true example of a customer oriented company. Thank you as well for replacing the springs of the two windows downstairs. I will for sure recommend Milgard to all my friends and contacts.

Window Warranty Replacement and Repair - Steve handled our case with the utmost professionalism. He and Matt completed our replace and repair warranty work in a careful, expedient, thorough manner. We will be repeat customers and recommend to others!

Tony and Mike were prompt, friendly, efficient and quick. We have elderly parents who live with us and made part of it a challenge for movement, but they were both respectful and kind, considering the situation, and for that alone we are grateful. We appreciate how the whole experience was handled and expedited.

A builder installed 39 Milgard windows in a brand new home in 2017. When customer service was contacted recently, a case # was generated to address an issue with one window on the 2nd floor. All information to identify the specific window was submitted. Since the case was generated, customer service was contacted regarding additional windows on the 2nd floor not operating properly. The rep requested info to identify these windows. I suggested that a sales or service rep come to the property to determine exactly what the problem is and how to resolve it.

Excellent service, the two gentleman arrived earlier than scheduled, (which we appreciated) with a call prior to that asking if ok to change arrival time. Both very professional, friendly, in and out, good job... appreciate the fine service - as always!

Excellent, best in home service we have ever had. No hassle, friendly, efficient and courteous service. All questions answered! Service team was on time and the two person team went out their way to make sure we understood what we needed to do if a problem develops.

I ordered my Milgard Tuscany Series Vinyl windows in the first week of November 2018 and was given a delivery date of December 5th. The windows arrived on time but 4 of the 17 windows had the incorrect grid pattern. Also, the delivery guy came earlier than expected and decided to leave the windows in the mud and rain next to the house instead of inside - even though the house was wide open with no front door. Mistakes happen and even though this was going to push our schedule back (an expensive inconvenience when building a house) I was willing to forget it as long as they rushed the delivery of the correct windows I had already paid for.

We have been very satisfied with the handle (broken handle on sliding door) which is easy to manage and lock. However, It suddenly opened on the top portion so we requested service via FreeLite our installer and sales rep.

Milgard replaced the broken plastic lock handles with metal ones. It took a long time to get them in stock but all is good now. They had broken many times so hope the new ones are the final repair needed...

Two door latch handles and the part around the key hole that had discolored (from white to yellowish) were replaced. Insulation strips around the windows that were damaged were replace. The technician, Marco, was quick knowledgeable and has good PR skills. We are very satisfied with the work done and hope that the issues will not occur again. However, if they do, we know that they will be promptly taken care of by the Milgard Company. Thank you!

Milgard replaced 28 windows in our home over the past few months. They were extremely efficient, polite and reliable but most notably, persistent in the replacement of one small, curved window that took 3 tries to get fitted correctly. We could not be happier with our experience.

We had a number of windows that had gone bad. They were under warranty, they sent a representative out to look at them and take measurements. The returned in several weeks and replaced them. They arrived on time, both times, replaced the windows quickly and were very tidy. Would highly recommend.

Glass replacement on multiple windows/sliders - Lonnie ** and his partner were excellent! They replaced multiple windows and sliders on failed glass, even within an aviary that took required entrance and operation within the aviary filled with birds. Neat, tidy and efficient, I did notice when putting things back in place after they left that one of the slider pane's replaced has a 10 inch scratch into the glaze right at eye level, not sure if that can be corrected.

We needed to get 4 windows replaced due to seal failure. It actually took a pretty long time to get them, and then one of them was the wrong one and we had to wait another long time. Normally I would be kind of upset, but the guys were very nice and very quick while they were here and I was getting them replaced for free, so I chose not to complain. They probably could work on their time efficiency though... no problem with the on-site service. Love the new front window!! Big difference!

Screen door replacement - I’m at a loss for the gentleman’s name, but he was VERY nice and professional. He was running late so called to let me know and even gave me a “heads up” call 20 minutes before he arrived. Came in, fixed the problem, and was on his way in less than 30 minutes. Job well done!

Three windows on the south side of the house failed. It took a while to coordinate to have them replaced. The work was finally completed on 01-02-2019. The service person was very professional and efficient. Thanks Milgard.

They still couldn’t figure out the problem. We switched out the sash to another window. It’s still hard to open. It’s very sad that it can’t be fixed the guy was nice. But was also perplexed of what to do.

Patrick arrived to replace two sections of glass that had failed over the years. He was polite, efficient and neat. The work done was excellent... both windows look like new, The pre-manufactured sections of glass were exact and fit perfectly. For my window purchase(s), Milgard products, along with their warranty, are my #1 choice.

The window looks great, but leaked like a sieve in one corner during the last LA storm. The worst part of the customer experiences was having to wait 4 weeks to have the window inspected. Then only to discover they hadn’t booked it on their end - they misplaced my 1st request. Now I have to wait another 4 weeks. Just so you all know, the hub in Simi Valley handles all of Southern And mid California repair calls. Therefore, if Milgard doesn’t get the window right, expect to wait a long time for them to fix your problem. The tech who assembled my window obviously wasn’t paying attention to their work.

The technician was great. He was friendly, efficient and timely. My only complaint is the time it took Milgard to schedule to have someone come out. I waited two months for service. I have been working on another window issue since October and they scheduled me for February. I thinks five months is excessive.

Matt and Steve were fabulous. They arrived within the window of time that was noted. They noted that the glazing provided was not correct for the window identified, but adjusted accordingly (the original order identified the left window, but should have been the right). Very respectful of the house (cleaned up, making sure not to track anything in). They were very efficient. Looks great. I am sold on Milgard products and service.

I ordered two sliding glass doors this fall through Home Depot. Once I received them in October, one was not the door I ordered, it was missing the retractable screen. Home Depot required me to install the door in order to get the warranty. It took over two months before Milgard could take a look at the door. Even though the retractable screen is supposed to be built in at the factory, the Milgard representative worked hard to route out the door and install the screen. We won't really get a feel for it until next spring but it looks like he was successful. Thank you!

We examined the screen brought to us by the technician and it appeared to be good. Due to city workers working just outside the window in question and raising a lot of dust, we informed the Milgard tech that we would replace the screen ourselves when the city workers are gone.

Pete ** (Service person) called 30 min. before arrival, arrived early. Very nice guy, easy to talk. I explained my problem (locking pin would not engage), he know what to do to fix the issues. He explained why it might of happened. Pete said, "If the locking problem happens again, call Milgard and tell them they will need to replace the whole locking unit."

As is typical with all our Milgard experiences, the technicians are quite friendly, ask clear questions, explain what they will be doing, and get right to work. Our whole family appreciates their interpersonal engagement and professionalism.

Repair double hung windows - Johnny was so nice and knowledgeable. He knew exactly what needed to be done. He had to improvise since the parts he needed had NOT been ordered, but they work. I am so happy I can easily open and close the windows now. Thank you.

You technicians were very efficient and thorough in the recent appointments for warranty window replacements at our residence. They also made adjustments to correct minor problems with a crank-out window and seal around another such window. We very much appreciate the service by Milgard and your technicians. Thank you!

The crew that came out to repair my window did everything right... A call when they were on the way, arrival during the scheduled time frame, friendly and helpful, with the job done right. They were very accommodating by adjusting another Milgard window I was having problems with, rather than making me schedule a separate appointment.

Pete was on time, professional and proficient, just wish he would have shared the windows still needed more parts replaced before leaving. Bottom windows have been balanced. It appears top windows still need to be balanced.

Although there was an initial problem--the wrong pane was ordered, so they needed to come back a second time with the right pane--both men were professional, quick, nice, and I felt good about having them in my home. They cleaned up after the work, and my repaired window (100% covered under warranty 10+ years after installation!!!) is beautiful! Kudos to Milgard and to the two people who fixed my window!

Really appreciate the punctuality, communication prior to arrival, and the quality work performed by your Milgard professional. We love our windows, and even more now, because of the great customer service.

Window Pane Replacement - The job was done well and quickly. The only complaint I have is that the window is dirty. It's also on the second story of my house so I can't reach it to clean it. So now I have a big new dirty window.

The guys who came out to replace a window we’re more than professional! They even called and let me know where they were about a half hour before they arrived to say they were running a little early. They did a great job, were friendly and super helpful! Thanks Milgard! I would recommend you any day!!!

Service rep contacted me to ask if he could arrive earlier to perform the repair. I agreed and he showed up right on time. I showed him my concern about the door not locking securely. He diagnosed and replaced a faulty part inside the door frame. Tested and demonstrated how the lock should work. He was done in about 15 minutes. Very polite, professional and friendly. I have used Milgard to replace windows in two homes and would do it again and highly recommend the products.

We had a window sash break when the spring failed. Bobby ** came out and assessed the issue, then returned when a replacement window was available. Bobby was on time both visits, extremely competent, very courteous, and wonderful to work with. Many thanks, Bobby! Thank you to Milgard, as well, for their wonderful warranty.

I ordered 13 windows from Milgard and all of them arrived damaged. The windows were scratched, several locks were bad, and the windows were very dirty. The workmanship was also poor. The welding on the corners was really bad, they were very thick and protruded. I expected more from Milgard since everyone I spoke to recommended their windows. I’m guessing they were once very good, now they are terrible. Did manage to return the windows to the store I purchased them from. Now I don’t know if I should give them another chance to earn my business.

Requested replacement windows for 14 year old windows that had film/crud accumulations on the inside of the double panes. Phone customer service was very helpful, and the installation was done at the appointed time and very quickly.

Our house was built in 1997. Our sliding glass door became foggy this year. With a little help from our local hardware store, we discovered that Milgard would replace the glass with no charge! This was a great Christmas gift and greatly appreciated. I will not only use Milgard products when necessary but tell all my friends to do the same. This is outstanding customer service. Thank you!!!

Technician was on time and prompt. Very courteous, he worked quickly to resolve the issues with 2 windows and explained the function of the windows in regards to moisture within the windows themselves selves. He did not have the right part to replace a piece that he could not repair but did replace the broken lock with another so that the window could lock and seal shut so the cold air would not come through. He said the part would be ordered and he would be back out to replace temp. part with the right colored part. He did a SUPER good job. Thanks.

Window adjustment on locking mechanism - We are so pleased with Milgard windows. We love the way they look and operate. Milgard has been great with coming for adjustment. The man checked all our windows not just one that was causing issue. He was GREAT!!

James and his partner replaced some defective windows in my home. They were both very professional, efficient and friendly and did the job in no time. They both represent Milgard with excellence and are a great asset to your company. Unfortunately, although replacement was done at no cost under warranty, I could not rate the Value nor Quality any more than Average since the home is just 7 years old and the defects showed up over a year ago.

Window replacement - The entire experience with Milgard, from the initial phone call to the actual installation, was very good! Customer service team is very good and actually, and that the two-person crew that came out was fantastic.

The total time (# of days) to complete the 8 window replacements was a little longer than what was expected. However, all the technicians involved were very professional, polite and on time when scheduled. We appreciate all involved at Milgard and would recommend Milgard to family and friends. Thank you.

A timeframe was previously provided well in advance and this facilitated planning. The representative arrived on time and as scheduled. Three windows were repaired to my satisfaction and without an issue.

I submitted a warranty request online and waited **six weeks**, before I finally called on the phone. The woman who answered just kept saying how they were busy, no sense of concern that six weeks is RIDICULOUS to wait to even hear back from a human (and even then, they didn't contact me, I contacted them). However, once the technician came out (and it took another ~3 weeks before they would come out), it went great. He was on time, courteous, immediately identified the problem, and then fixed it right away. The onsite component could not have been better.

Both people out to the house were very professional and thorough. Dealing with the people in the office was a bit challenging because 1) the order # was not avail for my windows in question, 2) I got some callback messages but without any info so I'd have to call and get in the queue all over again - they could have left a brief message, not just call us back and 3) the time to wait for an appt was long on both accounts (review and install).

Assess Leak in Slider - The techs let me know they could arrive early which was helpful. They explained the crack ran below the surface into the frame causing the leak, and was done during the previous install, and not covered by warranty. This was very disappointing to hear. However, they were upfront about this and said it could not be patched, and to contact an authorized dealer.

The serviceman was on time and complete the tasks as required. He was not give all the parts for the latch but did have spare parts in the truck and was able to complete installing the latch without having to return another time.

Replacement of dual panes window - The process to report, wait, and installation took approximately two months. The first window delivered was not the correct size. The office could not locate the kitchen window dimensions in my file.

Window replacement - The technician arrived in the stated time frame and called to alert me when he was about 10 minutes away. He answered all my questions and replaced both windows in less than a half hour from arrival. A completely painless experience which makes me wish I had called much sooner!

I have Milgard windows and they are a lifetime guarantee. Had some issues with a couple windows not closing, they are 12 years old... and called, got an appt, it was kind of far out but I wasn't in a rush. They arrived on time, a wonderful tech helped get my windows in ship-shop shape and he gave me some tips for keeping them in good shape. He had to manage around my shutters, warning when you get shutters you can't get your windows out w/o taking off the shutter. My tech was a pro and fixed my windows w/o having to take out my shutters.

Been looking thru the fogged window for 3 yrs. Serviceman arrived within scheduled time. Looked at paperwork said window will be replaced from the inside got his tools and the new window. Took his shoes off when entering home. Replaced window. Cleaned the window. Was here 15 mins tops. Should of had that window replaced 2yrs and 11 months ago.

From the time we submitted our request to the time all windows were replaced, it took over 7 months to complete! Other than that, the customer service and repair team was easy to work with and very accommodating.

I had two windows that had lost their seals, resulting in fogging inside the panes of glass. Two workmen showed up at the allotted time (actually an hour early, which worked out great for me) and changed out the windows in about 10 minutes. The warranty is why I chose Milgard instead of another brand when I built my home.

Milgard is a great product. This is my second Milgard thermal break patio slider. They are beautiful and functional. I love the lifetime warranty too. Thanks Milgard! I would have given five stars, but the waiting list was a bit long. Worth the wait though.

Door lock not functioning. Repairman on time and fixed the lock and made sure everything was working correctly. Also, he was very knowledgeable and gave me some additional hints on how to keep the door opening smoothly.

We built a new home in 2011 and the builder (D.R. Horton) used Milgard windows. During the first year, we noticed many of our windows had gaps on the edges (between the window and its frame). The edges of the window appeared to sag, exposing the gap. We submitted a warranty claim and Milgard responded quickly. The service rep explained the problem and said it was a manufacturing error. He showed us the exact part and how it was misplaced. He spent three or more hours resetting most of our main level windows.

8 ft slider was very hard to open and close. Your men are very nice and polite, sense of humor too. I am a very happy woman today. No more struggle with this door. You helped me a few years back replacing a 5ft picture window. I have nothing but great respect for a company that stands behinds it products. I always brag about Milgard. I certainly recommend you to my friends. You are outstanding!!! Thank you so much. Have a wonderful Christmas and a prosperous New Year. May God bless you. Thank you to your guys too.

The technician was very good and replaced window in a short amount of time. He was professional and customer friendly. My only negative comment is that the total process from submitting my claim to the replacement of the window today took too long.

The doors were repaired and I am very pleased with the ease that they open and close. Your employee was very professional and quickly did the repairs. Thank you so much, purchasing our Milgard windows and sliding glass doors was one of our best decisions we have made.

A month after new window was installed, I noticed a long crack in the upper pane. Contacted customer service to request for service repair. Appointment was scheduled for 3 weeks in the future with a 2-hour window. On day of repair, the serviceman arrived one hour BEFORE the 2-hour window. Fortunately, I was home. The repair took all of 16 minutes. Serviceman was professional and courteous. Overall, very happy with the service call.

Good Experience. Window did not have identifiable numbers in between windowpanes which made finding the order difficult. However, providing other details like window size resolved the matter. Only other small issue is timing of replacement. Not in our area very often which lead to a 1-2 month wait.

We installed 77 Milgard windows in a new home 20 years ago. On every occasion, Milgard has stepped up and replaced windows that had problems (typically seal leak on Argon filled double pane). Installers always professional and a pleasure to work with. I highly recommend Milgard to others in the process of building new homes... Lifetime guarantee and they stand by it...

Problem was resolved quickly and professionally. However, one of our 2050 single hung windows came without a screen. We notified Pioneer Glass about the missing screen when we notified them about the issue with the lock but it was not included on this work order. Should I follow up with Pioneer Glass or can you send us a screen? Thank you.

Mark work diligently to reseal the previously installed window, adding additional caulking to maximize waterproofing. Hopefully it worked this time. He was very cordial throughout his visit. Great service.

We buy Milgard for service & warranty. Milgard has had to replace quite a few windows for us. The fact that the windows failed is not so great but warranty service is outstanding. In balance, we are pleased we bought Milgard.

Repair of Patio door handle - Received reminder call the afternoon before saying Svc. Tech would arrive betw. 2 pm & 4 pm - Thank you! He was right on time! And called & left message of his Est. time-of-arrival ~ 20 min prior. SO Nice!

I called Sun City Glass of St. George, Utah in October 2018. They were the installers of the five, (72 W x 60 H) replacement sliders in my home in the summer of 2012. The windows operate and look great, and offer a darkening protection from the very strong sun's rays we get on that side of the house. A bird must have struck one window pane and created a tiny crack (small 1" circular crack in outer pane) which we didn't notice until we were doing a routine wash. Sun City Glass referred me to you (Milgard) to get the paperwork going.