Milgard Reviews

I was extremely pleased with their punctuality their professionalism, efficient work process, and cleanliness when they completed their work. Thank you and your corporation for a job well done. You exceeded my expectation. Thank you.

Replace fogged double paned windows. The service rep was so professional. The workers who replaced 11 windows were also very polite, efficient, clean and aware of the obstacles that confront them when moving and replacing such large windows. Thanks to all.

The warranty is great, the installers are great, the product is great, but if you ever have to have any work done good luck. I've only had two windows in ten years that had issues, however both processes of getting help, providing information, getting the orders placed, etc. was a nightmare. Both times it took 3 separate times to get my glass order correct and delivered to KC. Numerous excuses, never escalating to a manager, no follow up - terrible. Imagine arranging your schedule to be home, then getting a call AFTER they were supposed to be there telling you they don't even have your glass in town. Very frustrating that a company with a good product and warranty makes it so difficult to actually get repair work. Makes you wonder doesn't it?

The service was amazing on site. In fact the technician was able to fix my screen door. The handle was broken and no matter where I went I couldn’t find a replacement. The one challenge I did have was how long it took. It was almost 10 months from the first time I called until the windows were finally replaced.

Several years after replacement of all windows (40+) on my apt bldg the front upper 3 of 8 up/down windows failed. Techs repaired all 3 of them even though work order somehow was for one window only. Upon asking they even inspected lower unit’s 4 windows which were ok. Thank you Milgard Technicians!

We purchased our home November 2009 from the original owner (The house was built in 2003). Since moving in, we have now had a total of 9 seal failures. While originally under the impression the windows were warranted we were advised that was not the case as we were not the original owners and after you had replaced three windows. We found that we had another three failures in 2016 and were referred to several of your vendors who would not return our calls or said the job was too small. We again contacted you and was given Andy's Windows in Temecula. With the serial numbers of the fail windows Andy's was able to quote for the three windows by mid 2017. Because we would be doing extensive traveling, we decided to wait until after winter to take care of this. During that time and now, we have an additional three windows that have the same failed seals (all slider type).

We had a couple dings and scratched door handle for our patio door due to shipping damage. The service team replaced it all and it looks like new. The team arrived on time. My only negative comment about the service is the fact that it is hard to find a time slot and I spent quite some time on hold waiting for the Hollister customer service.

We purchased an upgraded window. The latch on the movable and fixed portions of the window were factory misaligned so it would not latch secured, and the frame was fractured in the lower corner. It took many tries to contact Milgard and two visits over several months by a rep to get a replacement.

The service from the lock repair is good, and professional. Happy with it. But the wait from the date reporting the lock problem to the date the serviceman came is too long: almost one month 26 days exactly. Cannot lock the exterior door for the whole time.

The 2 service guys were on time, quick, and professional! I'm always a little frustrated that it takes a few months to get a window fixed, but the repair was under warranty and the service technicians were great! Thanks, Milgard!

I had to have them come out twice. The first time it was a company you contract with, 3 guys very professional and friendly. Second person was from Milgard. He too was very nice. A great job done by all.

We are the second homeowners and this home was built in 2005. Our Milgard windows are terrible... many do not work properly but by far the worst problem are the markings in-between the double pane glass. This goes WAY beyond cloudiness. There are circles inside some of them and on others it looks like someone has taken a highlighter to them. These are defective. Repeated and multiple calls for service are either ignored or they send you a complicated sheet to complete prior to ever talking with a person. I strongly recommend that if you are in the market for new windows you stay FAR AWAY from Milgard.

We used Milgard Windows when we built our house FOURTEEN years ago. We recently noticed 3 tiny holes (like a BB) on the INSIDE of the window. We contacted the vendor who sold us the windows and they gave a quote to replace the window - almost $500. Then I called the local Glass Doctor who came and looked at the window and remarked that I should contact Milgard, as the windows are warrantied. I did and Milgard was GREAT. They came out, replaced the window, no issues. Thank you! I'm so happy we have these windows.

I scheduled a check-up/repair on my 10 year old household windows. The Milgard service tech showed up at the beginning of the scheduled service window (2 hours) and was in and out, replacing hardware on all windows, in less than an hour. I'm extremely happy with the service experience.

The service rep was friendly, efficient and very knowledgeable about the product. He took time to explain all the issues, showed what was wrong with each, demonstrated how to adjust, if necessary, door positioning in the future, how to correctly lock and unlock each door and provided tips to keep them in good working order.

The installers who arrived on time to correct the incorrect windows were great. This is my second problem with Milgard as they can’t seem to get the original orders as ordered. It is no wonder the products are so expensive as it must cost less to send the correction crew to make it right.

Even though it took about a year to get the order filled and window panes replaced, the technicians were outstanding in their professionalism and neatness as well as their punctuality in arriving at our home. It was hard communicating with the scheduling staff but with persistence the job was scheduled and done.

This was the best warranty experience I have ever had. One window and one pane in the window had lost its seal and moisture was present. One email to Milgard, one confirming phone call from Milgard, and the installers arrived (almost on time) and made quick work of the issue. Very pleased with the experience and result.

After a mix up on window sizes and the delay that created we were delighted with the arrival of the installer. He was on time, courteous, and professional. He took additional time to show me how to best remove my screens for future cleaning and prevent any damage. We're very happy with our Milgard Tuscany window series, they've enriched our home and we appreciate the backing & the guarantee and continued service.

The technician arrived ahead of the scheduled appointment. He did an excellent job replacing all six windows within the planned time frame. Now, I can see my backyard clearly. Thanks.

I am really pleased with the Milgard Service we receive. With Milgard, there is no question of whether they will fix the problem, either in or out of warranty. As a Contractor, my customers just need to call the customer service number and Milgard will come out and measure the windows, replace the windows and if the windows are out of warranty or not covered because the person is not a first homeowner, Milgard will still help you for a fee. So easy, so helpful.

So easy to work with. Made an appointment online, they emailed to confirm, then called again with specific hours. Put in a work order to replace the panel, no questions asked. A month later, two crew members came in and replaced it in less than 30 minutes. The entire process from my online request to the new panel being installed was about eight weeks. Not bad, considering it was warranty work!

Warranty issue- waiting since Oct 2017 to have window replaced. Before I bought my house, the original owner called the warranty department to have a window replaced that was placed by Milgard. This was Oct. 2017 when she called. When I called and spoke to the "service representative" of the warranty department, they scheduled an appt for me to have the window replaced in March, 5+ months from the original call. This was ridiculously a long of a time to have one window replaced, but I agreed to the appt and understood that they may have been busy.

Purchased a home Dec 2016. Previous homeowners installed Milgard windows. Have attempted through Milgard customer service to order (and pay for!) new balances for window. Customer service rep has no idea how to replace balance without replacing windows. Have not called back. Tried to order on my own using the code number on the balance (23.5 **)--no luck. No one from Milgard has called back for 6 months! I've called them, and since I'm not a happy camper now, they've iced me. NEVER Milgard again.

Our house was built in 2004 with Milgard windows. They are warrantied for life, as long as original owners occupy the property. Problems started to develop in 2010 and 2011. I have tried to contact Milgard numerous times. No one has contacted to check out the problem. The last time they sent a video that does no good for a homeowner. I called several times but they always had excuses for not coming.

We bought a condo in 2016, with clearly defective windows. The previous owner told us that the windows had a lifetime guarantee and could be replaced, he just hadn't bothered to have them replaced as this was a second home and he didn't spend much time here. Many of our neighbors have the same defective windows, and several of them have gotten theirs replaced. However, Milgard will not replace our defective windows because according to them a lifetime warranty on their windows only applies to the original owner (not even the original purchaser, because these windows were purchased by our HOA, not the previous owner); the warranty does not stay with the windows, like a proper product warranty should.

We purchased 21 Milgard windows in January 2018- 5 of the 21 were incorrect- not as ordered and had to be re-ordered. Three of the remaining windows were installed and we discovered that 1 was missing weather stripping; 1 was missing a tilt latch and 1 had a faulty casement lever. It is now March 13th and these issues have not been resolved and we have been informed that the scheduled service appointment for tomorrow cannot take place as they do not have the missing parts. We have tenants in place and the window without the latch FELL OUT of the frame onto the arm of a family member 2 weeks ago. Another family member with a 6 week old infant in her arms was sitting on the sofa also. Despite multiple contacts with customer service and letters sent to management they are unable or unwilling to resolve these issues. This is dangerous and unacceptable.

I am a builder and have been using Milgard Window products for over 30 years. I recommended Milgard to my clients for their brand new custom home and it has been a nightmare. For over a year, and 8+ site service calls, repairs, replacements, finally all the window glazing had to be replaced. There is some sort of quality control, vinyl material issue with the SDL (Simulated Divided Lights) the applied grid process. We had issues with the applied vinyl grids expanding and contracting with the heat/cold of the day.

Purchased 2 slider doors from Milgard. One came with defective door handle and both doors came bowed out hitting and scraping door when opening. Customer service is a month out and door handle doesn’t lock and they make me take a day off work for their defective doors and don’t give a darn about me or assisting me.

Despite the other reviews listed here, I have not had any of those problems with Milgard. Some neighbors, however, have window issues with other manufacturers, and they will blame the installer and the installer blames the manufacturer, and there is seldom a positive outcome. Not so with Milgard. My windows and doors are 17 years old, and still look and operate like brand new. Recently I did have a stationary glass in a sliding door and a kitchen window lose its seal causing the panes to turn mottled green. For warranty claim, I called Milgard and was transferred to my local Milgard office. (Not a window dealer, but corp office. Milgard itself handles all claims and repairs, you don't go through the dealers, a good thing.)

I bought my house from a contractor. He bought Milgard windows with lifetime warranty. The windows are defective now (12 years later). The argon gas has leaked. I called Milgard and they told me they would not replace the windows because I was not the original owner. That is bogus. The contractor never lived in the house. He bought the windows for me. Very disappointed at Milgard.

Purchased 11 windows and 1 slider; Ultra series, Fiberglass, and paid additional for Black Interior and Black Exterior. We were told the manufacturer's paint is extremely durable; we've found through normal use on the slider, the screen will not slide smoothly and the paint has pulled up on the slider track. In addition the paint has worn off one part of the handle of the slider, and the paint nicks with even the lightest touch. On the windows and sliders, we were told that the use of painter's tape would not damage the paint; we've found that the paint pulled up, exposing the white fiberglass frame.

I have been provided a warranty case no. back in October, 2017 with seemingly no practical means to achieve my warranty on same owner original windows. This is a matter of the 2nd failure in 5 years relating to the function of a casement window mechanism under lifetime warranty. I want the Milgard window fixed or replaced ASAP.

We had a window go bad in Sept 2017. Our house was built in 2014 and we are the first owners. We called Milgard and they made an appt with us to replace the window in Nov. They showed up and said the window that arrived had a flaw in it so they looked at the rest of the windows and 2 more windows were bad. We then were re-scheduled for Feb 21. Again we went thru the process of having the blinds removed and the furniture moved. 15 minutes after they should have arrived I received a phone call that all 3 of the windows arrived broken so they could not do our windows.

Milgard window warranty is a joke. My home is 16 years old and the windows are already defective. They do not stand up to the weather in the Northwest. These windows might be good if you live somewhere without temperature extremes. But I do not recommend them for anyone to install.

I am a contractor in Oregon that had my customers go to Parr Lumber company to look at Milgard windows and picked up a StyleLine 2017 brochure that has all the info and colors on the StyleLine windows. They also went on the Milgard website. They liked the Tan color that matched there existing windows from both the brochure and the Milgard web site. They already have Milgard windows in the front of the house and were replacing 9 old single pane aluminum windows. I reviewed the info they sent me, I went to parr and picked up the brochure and online to Milgard website to verify the color.

I purchased 4 fiberglass sliding Milgard Windows – with Low-E energy efficient glass /unfinished Douglas for interior / painted exterior/ tempered as required for my cottage in Laguna Beach, CA. The wooden crank windows that I was replacing were the original windows from 1931 as the wood had started to disintegrate and become stringy fibers after so many years. Well after only 3 years, the Milgard stain finished interior on 3 of the windows is looking very similar to those 78 year old ones I took out!

I'm a REALTOR whose clients installed Milgard windows that needed replacement through their warranty. Lifetime warranty means as long as the original purchaser remains as the owner. Otherwise it's 10 from date installed. God help you dealing with a warranty replacement. Nothing about it is easy or quick. After over 5 months the windows are still not replaced and now holding up the sale of this home because the buyers have zero confidence that Milgard will perform so they won't close until the windows are replaced. When it's not one excuse it's another. With the main reason being the number of windows that need replacement require more techs (2 total) for an entire day. Fancy that, if Milgard produced the quality windows they claim surely they wouldn't need replacement after under 6 years! You're better off melting sand into glass and installing it yourself! They deserve zero stars in all categories.

All of my Milgard windows that receive any direct sun have failed. The windows are all fogging up from gas escaping and one is so bad it is like frosted glass. Milgard has not responded to my request for service. Since I am the second homeowner, their lifetime warranty becomes 10 years only. The windows are 8 years old. Milgard created a case number for me and that is it. Based on the other complaints I have read across the web, this is their business model. The windows work great mechanically but the glass seals failed before the ten year mark.

Purchased Milgard windows for a new home construction project 8 years ago, largely because they came with a lifetime warranty. I've had two significant failures, including the breakage of the spring mechanism for a double hung window. At the time of the spring failure, the bottom of the window sash broke where the spring attaches. Not upset by having this problem but trying to remedy this problem with their customer service department has be the most frustrating experience I've had as a customer.

Buyer Beware! This is my HORRIFIC story dealing with Milgard Windows & Doors (https://www.milgard.com/). We had an appointment to replace 9 windows under warranty on our home on 9/7/2017. When the service technicians arrived they did not have the correct windows with them so we had to reschedule service for Nov 2017. When they arrived in Nov at 8:00 PM they determined that the measurements taken on 9/7/2017 were incorrect and they found additional windows that needed to be replaced (13 in total) so they need to rescheduled the install for Jan 8, 2018 (this was the earliest that they could come to our house).

We purchased our custom built home over three years ago. Several large picture windows were bad at the time but I didn’t know where to find information on the windows. So I spend a lot of time researching them and making phone calls which took weeks to get calls back. Now to find out the warranty expired just two months ago. Milgard will not even send anyone out to look at the windows. It is apparent that the seal on the windows has been broken some time ago by the amount of debris on the inside of the entire windows. Plus you can see the suction cup marks from the windows being put together. Super poor quality and very bad customer service. Very disappointed.

We have had to have 20 plus windows replaced (some of them twice). The service just gets worse. In April 2017 I called for 3 windows. Measurements were not done until June. Fast forward to January 2018 and I am still waiting for 2 windows. My service appointments: #1 didn't load windows on truck; #2 wrong grid pattern; #3 window broken on truck; #4 forgot to put window on truck; #5 window made incorrectly; and today #6 they just never showed up for the appointment.

I purchased Milgard windows for my entire home in 2009. It was easily the worst decision of my life!! Every winter these windows freeze almost solid on the inside. The first thing I did was check my humidity levels, they were ok, 25-30%. I have had Milgard service out multiple times and they try to appease me by doing trivial things like replace the felt around the seals, no help at all! We're in the middle of one of the worst cold spells in years and I can't shut any blinds at night due to the issue. I still wake up to several inches of ice at the bottom and middle of the almost every window! My mother in law has my same home one block away and I helped her buy another brand of window last year, no problems at all. Be warned and stay away!

We built a new home in 2017. In July, this sliding glass door was installed and I immediately knew there was a problem. We contacted the local distributor and they in turn contacted Milgard. In August a Milgard representative appeared and assured me they sent a faulty product and promised to get this handled. The house was completed mid-November and you can see what we are living with. The rep from Milgard did no follow up nor will he return my calls. I'm getting the full runaround and meanwhile cannot get out to the back of our new home.

Their warranty is ridiculous - so if your contractor buys a window they are the original owners and you're SOL. If the window is a "lifetime warranty" then it should be covered regardless of who owns it. This isn't something you can just take and move with you. Their customer service is horrendous too. Called in for information on my windows and they don't keep any records and the girl hangs up on me. Makes me regret buying some new Milgards to match the ones I had. Stay away from this company!

Seven window seals have failed and the warranty excludes all but the original owner of the house. Be careful if purchasing a home that has Milgard windows as you might have to replace a large number of windows at your own expense. I believe the windows are defective as I have owned several homes and never experienced this seal failure that results in trapped moisture between the window panes. Do not recommend purchasing this brand.

I have a house full (~14) of Milgard windows from 2003 and 2010. They are fiberglass low E with panes. So far a total of 7 windows have "failed" in my San Francisco home. When you call to report the problem, no one calls back, when you email, sometimes you get a response. By my experience is that they take 4 to 6 months to come out and measure the window, and another several months to come out and fix it. Here's the latest: In January 2017 I reported online and on the phone that the seal between 3 of our casement windows had broken and there was moisture between the glass. They came out in April 2017 and measured the 3 windows. The soonest they could come out was the end of Sept 2017, but the day before they called to say, "Whoops, we don't have the windows," so they scheduled me for Oct 24.

The Social Media department helped to resolve this issue when Customer Service would not budge! Kuddos to Joann at Milgard, and to this site for making the connection!

Why are these people not being sued all the time? We bought top of the line custom windows and they came very poor quality. It is like they have no-one doing quality control at the Simi Valley plant. The assembly looked like it was done by someone who was on their first day on the job. Waited months for a tech to come look and he agreed they were substandard and now months later nothing has happened. I wonder if I could take them to small claims court?

Since my initial posting a company representative came and inspected my windows. Apparently all we need is a good caulking job. Thank you very much Milgard. I would still like to suggest that Milgard should change the description of its warranty to LIMITED LIFETIME WARRANTY which truly reflects the kind of warranty that is offered. To do otherwise is probably not exactly truthful.

I am a second owner of a very nice house that is now eleven years old. At least 10 windows have fogged in the last year. No warranty! Even replacement glass will only have a five year warranty and totally at my expense. Most of the competition has lifetime on replacement glass. Unfortunately, no help from Milgard.

Apparently, after reading the other similar complaints on this site, we're not alone. But here's a brief description of our very poor service: On June 13, 2017 we ordered double French doors (with sidelight windows) for our home; they were delivered to Home Depot in Pinetop, AZ over 2 months later. They replaced a huge window that looks out into the woods. We had a custom home builder/contractor do the installation and saw that the door unit was off by 3/8", meaning they were wider at the bottom than the top! Have to lift up on the door and slam it shut. Contractor waited on the phone for 45 minutes, and ordered another exact replacement from P.O.#**, asking for an "expedite", which now seems comical. Obviously, we cannot add final molding, stain and seal the interior or install some shades for privacy. The contractor stuffed some insulation into the side cracks and nailed boards onto the bottom to keep out bugs and critters.

Have home with at least 5 failed window seals, including 2 skylights and sliding glass doors from Milgard. Since I am the second home owner the Lifetime Warranty doesn't apply. Not sure why buying a home should cancel out a lifetime guarantee on a window. As a home owner I have done nothing to make these windows fail... It is a failure of the manufacturing and window product itself. Of the windows in the home that do not have failed seals, they are difficult to open close. Am very disappointed with the Milgard product and would caution anyone looking to purchase these products. Especially if you are purchasing a used home.

On December 25, 2016 one of the main windows of my home was broken by a golf ball. No problem, I thought, I have replacement warranty on the window. Within a week I called Milgard, regarding the replacement and was scheduled for March, 2017 - which was concerning as I live on the coast of Northern California, and one pane was broken and glass shards were coming off. However, I accepted this. The day before my window replacement was due to happen, I was called and told there was a backlog on the product and that my window would not be replaced until May. Extremely frustrated at the extended timeline, I left messages for the unnamed supervisor which were never returned.

I am the second owner of a home. I have a house full of Milgard Windows which do not open, or are nearly impossible to open. I have two kids and I am scared to death they won't be able to open a window to get out if there is a fire. If not a single window in the entire house works properly, the windows are either poorly made or defective. I've asked Milgard to supply the parts needed to make the windows open and close. They've stated unequivocally that because I am the second owner, they are not under warranty so it's not their problem. A house full of windows won't open? I see this as a life and death matter for my kids and common decency for a company. What horrible customer service. Someone contacted me about a class action suit. Hmmm.

Product needs QA, Fantastic Local Service Rep. Our local contractor admitted that he tested our windows we had ordered for a 7-window replacement job. He ordered the correct windows and either he had the wrong SKU/poor sales support but it took 12 weeks for the windows to arrive after he had measured the windows several times for accuracy. The installation was a bit of a nightmare for my contractors team due to some preexisting work and conditions, but also because they were trying to hurry through it, and did not do it right the first time. Most of the windows worked 5 out of 7, but two had problems. For the two windows that did not function they were separate issues - one had been missing a catch component on the inside for the latch close and release, there was a hole but no part.

These windows leak and a poor quality. We had the glass replaced in six windows a few years ago. Unfortunately, we had an additional 3 windows that continued to fog up and have water between the panes. Those were also replaced. Now, we have 3 windows that need to be replaced AGAIN. I contacted Milgard in April 2017. The glass was to come in May 15. When I contacted them regarding installation, they told me to wait 1-2 week and someone would contact me. It is now July 11th and I still have no replacement windows. I would never recommend this company to anyone... Not even someone I did not like. They offer poor quality customer service and an inferior product. Too bad our builder chose them when he built this house. They should be ashamed!

We first bought Milgard windows for our kitchen in early 2016. Two panels on one window did not open and close correctly. We were told to spray WD-40 into the tracks to help them slide smoothly. We did not do this as it seemed it could clog the wheels as normal dirt and dust got into the works. We asked for a technician to come out and find out what was wrong. We were told that they could come out after our doors were installed so they'd just have to make one trip to "tune them up."

About four years ago I contacted Milgard for the replacement of the foggy windows of a condo bought in 2006. Built in 2006, most other condos have had the same problem in this building. I was given the runaround, and after numerous phone calls & messages they said to call SIMI-Milgard for So. Calif. which has horrible customer service. They kept not responding until the 10 year warranty has finished! Milgard has not complied with any warranty and proven dishonesty. There should be a "CLASS ACTION SUIT" against "MILGARD".

We bought Milgard because we were told they were a reputable company to deal with. We now have had to replace about 75% of our windows and have five more that they are supposed to replace. It's been over five months now that we've been waiting, and we just keep getting excuses... the latest is they couldn't find a second workman to put the windows in. Absolutely horrible company and windows that don't hold up. We purchased these 20 years ago and I don't have an order number, and I sincerely wish there was a way to leave zero stars as that reflects better this pathetic company.

I called Milgard for a warranty issue on two of our rental properties which have Milgard windows. The properties are only 12 years old and we have owned them for six years. The tech came out, found three windows with bad seals, put black X's on them, opened the window with the bad spring and proclaimed it needed a new spring kit. He then put all of his weight on the window to close it rather than gently guiding it back down causing the plastic guides to explode. Not a big deal... until I get a phone call from Milgard that tells me there is no warranty on the windows. What about the X's and broken guides I ask? Your problem, I'm told...

After much back and forth and extremely long (one 30 minutes plus) holds on the phone I finally received a service call date for a warranty replacement for a window pane that failed due to an obvious manufacturing defect, that I sent Milgard photos of. Today is May 22nd. The service call date is August 25th, over three months out. Pleeze!!!

Before telling my story, to those that may be reading reviews: Based on my experience I would never ever purchase a Milgard product, ever!! Look elsewhere and cross Milgard off your list. I own a condominium in a building with 5 small businesses on the ground level and 5 condominiums above on the second floor and loft (3rd flr). The windows were manufactured in January 2006, and the building was constructed in 2006. At around 8 years of age, shortly after I took ownership of one of the units and became a board member of our little association, I took on trying to work with Milgard, because a few of the residential units particularly on the 3rd floor gable had leaky/foggy windows (8). By the time I got a hold of Milgard, the windows were 10 years and 2 months old. Well I found because the ground floor is commercial even though none of their windows are a problem, the lifetime warranty is only 10 years. See where is this going?

2015 August we bought 2 windows LARGE picture frame 70". After installing them by a professional licensed contractor, 3-4 months one of them cracked in the interior glass all over diagonal. Repair costs projected to at least 1500 with 2-3 people to replace it. 6 months after, the second window cracks forming two diagonal curves. Both start from a point closest to the aluminum frame. For the first it started from the top, for the second one from the left side frame. Milgard reports no issues or recalls. Yet consumer site shows over 148 complaints as of 05.20.17.

We bought our house 2 years ago — It's 11 years old. We had 9 windows that the seal was broken. I called Milgard and they were really great actually. They came out and replaced them since we made it under the 10-year limited warranty since we aren't the original owners. However, since then, we have lost the seal on 2 more windows that they won't replace. That makes half the windows in our house have failed. When I walk through our neighborhood, it's clear that a lot of people are having the same problems. You can see pink, swirly windows all over the place. Since our neighborhood is still what I would consider newer, it's pretty bad. Obviously these windows are of inferior quality. The home we had been living in was 15 years old and had only lost the seal on one window. Really disappointed in the overall quality.

Leaks, 1/2 the windows are unlockable, the mechanism wasn't glued in on most, the screens are super loose (image about 2 inches of play in either direction) -- and the coup de grace -- 5 months before they will come and look at my installation. Use this company at your peril. They are horrible.

I have had 4-5 Milgard windows fail over the past 10 years. I recently waited several months for technicians to come out and measure a large window that cracked and lost its seal, and a small window with a crack in the vinyl. I was promised a repair date of May 19th and made numerous appointments and arrangements to accommodate the repair. I recently got a phone call from Milgard to schedule the repair even though I had scheduled a date already. Milgard claims the first person I scheduled with months ago failed to enter the date. I am now left with a lot of additional work and rescheduling. Additionally, Milgard says they cannot make the repair until July. I first called them in January.

Had some remodeling done - spent a fortune on new windows and one is leaking. After our contractor called Milgard 15 times they sent someone out just to verify the leak was the window and not installer - which is was. That was back in December and still no date for repair! Calling weekly but no response. DON'T BUY Milgard windows!

After six weeks of trying to get a window fixed under warranty I have gotten zero help from Milgard windows. I have broken glass which has been stated to me by the contractor that is under warranty for life. I spoke with a representative for Milgard windows and he said a service ticket would be written up for the repair. That was over three weeks ago. 10 days ago I asked for an update with no response. Not getting much help from Lowe's either. Milgard's service is proving to be absolutely horrible.

Milgard follow-up on my original review. After an email exchange explaining the details of the situation, I received a phone call from someone at Milgard explaining that it would be covered by the warranty since it was an accidental discharge. I heard from the glass repair company later that day. The pane was replaced and all is well. Not sure why the first person with whom I spoke didn't just resolve this then, but he was clearly not interested in helping at all. Thank you to Milgard for following up and seeing this was correctly resolved.

One of my windows broke on the inside while I wasn't home. Milgard says it's not under warranty, suggesting the cold caused it. I live in Southern California. Cold? My warranty doesn't mention breakage or even cold weather. Seems they are reading from a newer warranty they now use. They won't budge. Sorry I didn't use another company. Will gladly put out the word never to use Milgard.

We put 35K worth of windows in our home based on the lifetime warranty Milgard offered. We called them in November of 2016 because 1 of the 5 3X5s had failed and had so much moisture in it that we couldn't see the view of the water, which is why we put in 5 large windows. They had us measure the window and told us they wouldn't send anyone out until 1/25/17. I was disappointed because I had to look at this window all through the holidays. They sent one man out yesterday. He said they never told him the size of the window and he didn't have a piece big enough and also it was a two man job and they only sent one.

Lifetime Warranty. Don't believe it. I think I will spend a lifetime trying to get a simple repair completed. I continue to get the runaround from Milgard. They sent the small part to a local dealer 7 weeks ago. Milgard told me the dealer is busy and will get to me. The dealer tells me Milgard won't agree on the payment process. The dealer won't schedule the repair until Milgard settles how they will pay them. I call Milgard Sacramento office for the fourth time in 2 months and am finally told they won't work with this dealer and will have their own people take care of it and will call me. 10 days later. No calls. I call the Tacoma headquarters and was told they don't have their own repair people. Next, I was passed on to someone's voicemail and once again left my message of despair that the warranty department has failed me. How many more wet, rainy days must I tape and towel my window until they can figure out how pay their contracted dealers?

We had four windows and two sliding doors [Milgard Tuscany Windows & Sliding Doors (Vinyl)] recently installed to replace 40 year old aluminum windows and doors. We live near the beach where it is sometimes very windy. After installation, the wind penetrated the windows and vibrated our window blinds, and also our slider leaked air which cause the swaying of our vertical blinds. The air leaks also defeated the insulation effect of the new double-pane glass as our rooms are as cold or colder than when we had our old windows in.

Ordered milgard windows. One window didn't close. Took 2 months. Literally 2 months. To get tech out to fix it. Didn't fix it properly. Then when I called customer service again to report window still not closing properly (and now weather cold) they are making me wait 1 month for tech to get out to fix problem.

I remodeled my home in 2009. I also used them on my old house remod in 2000 and I had no problems. I had installed 23 Milgard windows which came with a lifetime guarantee. For some reason the outside pane on my large living room window broke. Unknown cause. I called Milgard and within 10 days the window was replaced. When I spoke to the lady at Milgard I asked if my son threw a baseball through it would it be covered. She said, 'yes'. I asked if a week later he did the same thing if it would be covered she said 'yes'. I asked if a week later if it happened again if it would be covered. The lady said "we will want to talk to your kid"! So far all has been good.

We bought a 13 year old house. We have at least 7 windows and 2 skylights that have failed. Called Milgard twice and customer service told us since we weren't the original owners and it has been 13 years, the "lifetime warranty" has become a worthless nothing warranty. I even left a message for a higher up in customer service and did not receive a callback. The higher up must be so high he cannot return phone calls. What kind of warranty goes from lifetime to worthless in 13 years???

I am the second owner of a Pulte home that was built with Milgard windows. I am having trouble with a large sliding glass door binding when the door is shut. I called Milgard and after the third call which was transferred to California (I am in Arizona). I got a case number. I was instructed to call an Arizona number to schedule service. I called the Arizona number and was told their computers were down and to call back later. I called back a day later and was told by another person that the Milgard lifetime warranty only applied to the original owner. They said therefore the original warranty to me was only 10 years and 10 years had come and gone Feb. 2016. Milgard further told me that if I had contacted them before Feb. 2016 they could have fixed the problem. I didn't have a problem before Feb. 2016. It is obvious that Milgard does not know much about customer service.

When I purchased my home in 2010, the existing but new Milgard slider and window was already defective, with extreme streaking on the inside between the dual panes of glass. I called Milgard at that time since the windows were newer but they claimed the warranty went with the original homeowner and not the house. After much hassle and many phone calls, Milgard finally agreed to replace the windows. They were not nice about it. Their customer service at that time was so poor and their attitude so snarky, I was shocked since I had previously assumed Milgard was a good company.

We purchased windows from Milgard only to find that the windows all had, what I think, sloppy finishing: vent windows misaligned, sealant around sealed units very sloppy. Upon my complaint and after their technician's assessment (he agreed that the workmanship was sloppy), the local Milgard rep stated that "the windows are within industry tolerance levels for workmanship." In other words, the windows are OK. So, nothing was done. Nowhere did I find a statement re: industry tolerance levels. So much for "customer satisfaction guaranteed" as stated in the Milgard brochure.

I built a brand new home 3 years ago and had ordered new doors and windows from Milgard, for about $30,000. My problems started as soon as the products started being delivered with wrong sizes, wrong styles, wrong type, defective etc... our construction was repeatedly delayed for months and months to wait for the right door and window to be built again.

We built our house using Milgard windows because of their lifetime warranty. The house is 11 years old and several years ago we had three failed units replaced under the program - all went well. However, this year (2016) we had four more failed units and 6 single hung windows that are very hard to operate. In June, we contacted Milgard and got on their schedule to have a service call. 7 weeks later, the serviceman arrived with two of the four units, as the two others were not shipped for the repair. The serviceman repaired two of the single hungs, as he did not have enough items to repair the others. 6-7 weeks later, they replaced the remaining two failed units, but failed to bring items to repair the single hung windows. We are now 5 months into this service request and no date to resolve the remaining repairs. Under Milgard's warranty, they state "Lifetime", but I'm not sure if it's my lifetime, as it is taking forever to get the basic repairs completed.

We purchased a house that is 13 years old and have a large arched window that failed allowing moisture to get in between the panes of glass. I notified Milgard and was immediately told the window was not covered. Their warranty is lifetime only to the original purchaser or 10 years to a subsequent buyer. Since the builder or contractor installing the windows will typically be the original purchaser their warranty will be typically only be 10 years long. Their advertisement of a lifetime warranty is false advertising in my opinion.

Milgard is a horrible company to deal with. I'm having ongoing issues with the windows I ordered and they've been nothing but a pain to deal with. Supposedly they have a lifetime warranty on the windows but that doesn't seem to be the case at all. If you're considering buying Milgard do more research and reconsider.

I recently ordered 19 Essence wood windows and doors for my new residence. I have had nothing but problems and issues from the time they were delivered until present. To begin, the quality of the product for what I paid for is less than acceptable. The first service representative that was sent had no clue what he was doing and proceeded to take pictures to show his supervisor. A new service call date was scheduled and I took a day off from my teaching job, which is not easy to do when you teach high school mathematics, in order to meet with a new service rep. Milgard scheduling called 2 hours before they were to arrive to cancel the appointment as the items needed were on back order. This demonstrates poor customer service and terrible overall practices. I am very dissatisfied at this point with Milgard products and service.

I've bought at least 8 Milgard windows via Lowe's over the past 4 years. They were all generally small fiberglass framed, tinted windows (max 5' x 4'). The design and construction was not particularly impressive, but I used them. The locking mechanism could have been easily improved. The last one I needed was ordered May 31st 2016. I've called Lowe's 3 times and - given they are essentially middlemen - they can only recite a new (and delayed) delivery date. Finally, after speaking with the surly and dishonest Milgard personnel directly about my chronically late, simple window order (3' x 3'); I can certainly recommend to everyone - never buy their product. Lowe's should also reconsider carrying their product line.

I ordered 11 Milgard windows and 1 Milgard sliding glass door through a window contractor. Every unit had defects in them. Whether it was scratches in the glass or defect painting, or careless packaging, all the units came from the factory defect in one way or another. I ordered a premium color the exterior and it was sprayed on defectively to the point that one could clearly see the white vinyl underneath or see the paint oversprayed. There was absolutely no paint quality control from the factory. The hardware on nearly all the windows had scratches, and had to be replaced, one window had a chipped vent that needed to be replaced. (It was replaced with another vent that was also chipped, and we are still waiting for another vent). Both vents on the wood clad windows were defective as if someone forget to fasten the corners together. The sliding glass door was missing all the enhanced locking mechanisms.

Had dual pane Milgard windows installed to replace single pane windows. One of the windows had dirt between the two sheets of glass. I called the store that sold them, no response. Call a local dealer who said he did repair work for Milgard. Waited a long time. Called Milgard customer service. They said the local dealer would take care of it. We are about one year into by now. The window came and they came out to replace it. They replaced the wrong window and in the process scratches ended up on the new glass. I now have two windows that are defective. It's been two years since I first reported the defect. These are big windows 4x6. Milgard is not taking responsibility and the local dealer wants me to go away.

Milgard advertises a lifetime warranty and that is correct ONLY if are the FIRST owner of the house. Other than that tough luck! To compound insult to injury, we had to replace the sealed window units and Milgard says they get NO warranty even though you're paying well over a $100 for a small replacement sealed window section thereby making the window new again! RUNAWAY. Buy another brand!

I just purchased a home that is now 13 years old and has Milgard windows. I'm the third owner of the house and will admit that it seems as if the prior owner wasn't great about taking care of the house, though there are no substantive structural problems with this house. On inspection, the one thing the inspector noted was that there were a couple of windows that had locking mechanisms that wouldn't lock, which seemed small enough an issue to deal with later on.

I am a home builder in Texas. I have attempted to use Milgard as an upgrade window. I put the windows in one of my specs and was very pleased with how they turned out. On the second house, I was given a promise date, then another promise date, and so on. Then, I was told on Friday that the windows were ready and that I would receive them on Monday. Well, Monday comes around and I have installers lined up for install on Tuesday along with stone mason, etc to follow. Well, you guessed it. No windows.

I have owned my house for 20 years, was the second owner. Four large windows now have moisture in between glass. To replace all of that will cost $2000.00. I called Milgard, but they will do nothing. Advice to everyone: do not use their windows. There are much better companies out there.

My experience was good. After five years of good experience with our windows I ran into a couple of problems. One window would not shut completely and the other would not open. I have a lifetime guarantee so I called the customer service number and she set an appointment for repair within 48 hours. The repairman arrived on time and fixed both windows within 20 minutes. He explained that I need to lift the windows about 10 inches before I tilt to clean to avoid problems with the window getting out of the track. He also showed me what to do if this problem recurs. So, I'm a happy camper - my windows are fixed and I would have no qualms using Milgard Windows again.

In 2006, I had all the windows in my home replace with Milgard, Ultra Series windows. Overall I have been happy with the quality of the windows and the customer service with minor issues that have arisen. In January of this year we started a major home remodel and needed an additional window and French style sliding glass door. We wanted these products to match the existing windows. I ordered them from Milgard through my contractor. They were ordered in December 2015 and were the first items ordered for the project. The original delivery date was the first week of March 2016, which I thought was excessive but it would fit into our remodel schedule. On February 23, 2016, Milgard notified our contractor that the delivery had been delayed two weeks to March 21, 2016, a week within our estimated completion time of our project.

I have Milgard Manufacturing windows in my condo/home. Moisture has gotten between the panes on several windows. The lifetime warranty does not extend to second owners. I'm told it's "company policy." Very clever way to wash their hands of their bad products. Second owners are only covered for 10 years from the date of manufacture, not LIFETIME. Bad company policy.

If I had have read the reviews before I bought I probably wouldn't have used Milgard. They were recommended by a friend for their fiberglass windows although, they have only had them for 2 years. The durability and function of the windows is yet to be determined. The reviews I read don't speak highly of their performance. If the windows are as bad as the service I would say stay a mile away from them. After waiting for over 12 weeks for delivery we received fewer than 1/2 our window.

We have used Milgard in the past and loved them and the company, so we decided to use them for an entire house replacement. The picture window has leaked from day one, and Weathersby of Tucson have blamed it on the caulking job, (which they did) to a leaking roof. They have yet to fix it or solve the problem. We have contacted Milgard and they do not respond, or when they do, they tell us they are independent dealers and there is nothing they can do, "but they will call the dealer for us and see if they can get them to resolve the problem." It has been over a year now and the leak is getting worse. Weathersby has come out six times, and have not fixed the problem, or they say they will be coming with a new window and do not show! The latest round with Milgard and Weathersby has ended up in a huge hole that the dealer put in our wall to prove it was our roof that was leaking!

I'm an original owner of a condo with Milgard windows and 2 of 3 window screens are too big for the space. Every year come window washing, I expend so much energy and almost injuring myself trying to get the screens off and back on as the aluminum frames are too big for the space. Although having a certificate for lifetime warranty, they said the screens only have 1 year warranty and to replace with them is $180 each. Ridiculous since it was their fault to begin with. I have also seen many of my neighbors windows with milky tint develop on their windows over time. Milgard is a terrible company with poor customer service.

I built a small office building in 1994. It has a total of 80 fixed windows, all are vinyl. In the first couple years a started getting blown seals. Milgard came out and replaced a couple of them and then when they kept going bad they said they wouldn't fix commercial windows anymore. The windows had a lifetime warranty when I bought them. Now I am selling the building and there is 32 blown windows. If anyone wants to sell you these windows run. Don't walk from them. The worst service and no warranty.

I purchased a house 5 months ago, which was built 10 years ago with Milgard windows. I noticed a number of the windows had defective tinting, which included strange patterns from perhaps tools used to secure or hold the glass during processing. When I requested service, was informed that there is a lifetime warranty for the original homeowner and a 10 year warranty from the original purchase date for subsequent homeowners for our current warranty. If they would stand behind their workmanship and quality, it shouldn't matter if the home was sold to another homeowner. Very disappointed that they did nothing to rectify the issue.

We have more than a dozen Milgard Fiberglass wood clad windows in our large San Francisco home. We have had them for over 10 years and they have failed a lot (water/condensation between the glass). When I have called or emailed or both, to complain. Response time, just to come out and look/verify, is terrible. The seal on the double paned windows has failed at least 5 times. When I call, the response time has been a minimum of 6 weeks - just to come out and look. Further, why should these windows fail in San Francisco? Our weather is reasonably mild. 55 degrees average ALL YEAR ROUND. I think the windows are cheap. In some cases, the windows have failed more than once.

My husband and I had a set of old Milgard skylights in our living room. We decided to have them replaced in 2013. Well, they began to leak in March of 2015 during a heavy rainstorm. I contacted Milgard to replace these skylights and when they finally came out there was no paperwork for the new skylights. I called and talked to a woman by the name of Betty ** for the proper paperwork for the new skylights via email. When I received the email it said nothing about the replacement skylights.

We bought a 13 year old house with Milgard windows. After the purchase we discovered that about 8 are defective. Apparently, there is a lifetime warranty on these, but it only applies to the original owner. Most of our neighbors in this development have had multiple Milgard windows replaced. We contacted the company about it and asked them if they could at least give us a special price on replacement and their rep laughed at us. I would highly recommend avoiding this company. Their products may be cheap, but you get what you pay for.

We purchased around 16 windows and 4 sliders from a local small window company. They were all for our new house, therefore new construction windows, Tuscany series. All windows and doors arrived in one shipment on the day they were supposed to come. All screens were there. Everything was well packaged, no scratches. Every window fit the opening it was meant to fill, so that was huge and a nice experience.

I have been waiting for months to receive my discount check for windows that I purchased via Lowes by Milgard. I have sent several message to the corporate office and nothing. I had the chance and choice of other vendors but I chose Milgard based upon information that I read, recommendations from consumer reports on 3 pane windows and their guarantee. Also the discount would save me several hundred dollars on 20K in vinyl windows. To this date, nothing.

After more phone calls, I spoke with a nice lady from Milgard that took action and scheduled for someone to come to the house and replace the window free of charge. Someone came today and replaced the window and did a good job, I am now satisfied and the matter has been resolved.

Unfortunately, our experience is similar to many listed here in both overall Milgard product quality and customer service. Our home is approaching 10 years since its original construction with Milgard windows. We have replaced several sets due to fogging between panes, ghost fingerprints/swirls inside glass panes, and general corrosion inside seals on southern facing exposures. We live on the leeward side of Santa Cruz mountains with low moisture levels. This shouldn't be happening. Overall, the root cause appears to be poor quality seals and reliability. Milgard's warranty lifetime replacement is slow, over two months with our most recent incident, and definitely not a positive when considering buying their windows. Service is average at best and I wouldn't recommend their windows or doors to anyone serious about their home investment. Look elsewhere and save yourself frustration and time.

I am second owner of the house which built in 2004, I just talked to Milgard services in Kansas area to learn more if they have lifetime warranty for their products or not, and knew that the Milgard is non-transferable. To all customers when you buy the Milgard products, you need to remember about good and bad companies. To me a good company always stands behind their products. So you all know, my next windows replacement won't be the products from Milgard.

On 8/23 I purchased a Milgard sliding door from Home Depot and paid them to ship it directly to me. At the time, home depot said the door will arrive on 9/7. I scheduled a contractor to come out on 9/16 to install it. On 9/8 I called Home Depot asking about the delivery of my door. They checked and said the door said it would ship to me on 9/29. I had to cancel my contractor and find a new contractor. On 9/29 I waited until 5PM and still did not receive my door. I called Home Depot and they said that they will find what happened to the door the next day. I again had to cancel my contractor (costing me cancellation fee). On Wednesday, 9/30 Home Depot calls me to tell me that Milgard delivered the door to their Home Depot store (despite the fact that the order clearly stated to ship it to me).

Milgard sent me an email asking me to write a review of the experience I have with my recent purchase. I promptly did that, expressing my frustration with my experience. Guess what? They didn't like my comments, and refuse to publish it unless I re-write the review! I am going to publish my original review here - without being censored by Milgard:

I replaced all windows for my current home 15 years ago with Milgard Windows through an independent authorized installer. My previous home had vinyl windows with tilt-back cleaning and I loved them. My current Milgard windows are fiberglass frame with wood clad interiors. I was offered a five-year warranty on the installer's work and a lifetime warranty on the Milgard windows.

Five windows we have in the home all became cloudy or developed some type of defect which caused the panes to become marred. The windows have a date of 2004. Milgard says they do not honor the lifetime warranty as we are not the original owners of the home. Millard does not stand behind its product.

I ordered 6 premium vinyl windows and 5 arrived with scratches on the vinyl and some even with scratches on the glass. Interesting enough one backordered window delivered a couple days later, has scratch marks at the same height like the ones from the first delivery. Sales Representative came out within one week to assess the damage (I give an extra star for that). Panels shall be replaced, but outer frame can only be touched up, because my contractor already installed them. I was told that the approximate wait time for a service representative to come out is 6 weeks for fixing the issue. I will sit tight and hope that Milgard will live up to their promise and make it right. Very disappointing to get brand new windows delivered from the Milgard factory, being charged $150 extra for that and they look all beat up.

I purchased a home in 2011 that was built in 2005. I have a large picture window which is fogged up, 2 windows with cracked frames (which lead to mold in the wall) and two windows where the outer pane is cracked. When contacting Milgard I was told that the lifetime warranty is limited to the original owner and does not extend to a subsequent owner. I believe that Milgard's claim of a lifetime warranty is misleading, since you won't find out that you are not covered until you contact them. In fact, the warranty is not on the window, but rather the owner.

Window had glue from a sticker in between the glass plus the smaller window would not lock. Rep came out and took measurements and one month later was back to replace glass. Milgard sent him the wrong glass. This went on for two more different times. Finally Milgard said they would drop off a new complete window, but I have to install it. Jorge ** is worthless as a service rep. Told me he would personally see that the right product comes out next time... wrong again. These windows were ordered in March 2015 and are still not complete. Below is what I received as I filed a review on Milgard's website. They did not post my review. Apparently they only post the good reviews. "We have verified your submission. If the content is approved it will be published within 72 hours."

We own a vacation home in Arizona on a golf course. We replaced all of the windows with Milgard Low-E glass in them. It cut the electric bill almost in half due to the AC. Within the first year we had a window break due to a golf ball. It only broke the exterior glass. Contacted Milgard and they sent someone from Phoenix (almost 200 miles away) with the replacement. It took about 10 minutes and the window was fixed.

I have had Milgard windows throughout my home for 18 years. My external French doors were a different product which I wanted to replace with Milgard doors. I contracted thru a local Milgard approved company to have my French doors replaced. When they came with the crated doors, they could not get them unlocked to install them. So they called and Milgard who sent two men out to check the problem. They manhandled the doors in every which way, and were very rough on the handles, causing me concern that they would break the handles, the glass or the doors. Finally, they got them open and made some adjustments but then told me that the locking mechanism was faulty and they would have to order parts before they could fix these doors. In the meantime, the installer finished installing and left. I never heard back from Milgard on when they would be coming, but finally I called Milgard myself to see what was going on.

Tuscany Patio doors came assembled with wrong hinges. Milgard after-market customer service is the worst. Service centers transfer customers back and forth between centers and give either incorrect/contradictory or useless information. Absolutely no concern is shown for the customer or the lack of quality control or service at any level.

Door was purchased, measured and installed by Home Depot. It had issues from the moment it was installed. Security lock didn't work, door had scratches and gouges, door made rattling noise when opened or closed. Home Depot took weeks to come out and check it. Then when they did return, they had the wrong parts. Then reordered parts, but when they finally came in weeks later, they still didn't bring right parts. Then Home Depot insisted Milgard come out, they sent representative out weeks later, and instead of fixing original issues, they now saw door was installed wrong as the threshold is flat and one weep hole is covered.

Had window installed yesterday by local contractor. The service and the product seem to be Ok. Attempts to register the warranty using address listed on product were totally frustrating. Several items popped up at this address but none applied.

I have been recommending Milgard Windows to people for decades due to their lifetime warranty - if you are the original owner of the home, it's awesome. I had been told the warranty is transferable to a second owner for 10 years after purchase - wrong! The ten years goes from date of manufacture of the windows - not date of transfer. The home you purchase may be 10 years old (like mine) and the warranty is expired. The information on their website about warranty is not accurate - I would need to look up historical warranties on their site to find out which warranty applies to me. Disappointing. That was the thing that Milgard had going for them to be recommended all these years. I won't do that anymore.

We contracted Indian Wells Glass and Mirror to replace all our windows and SGD's in our second home in Palm Desert CA. We did a complete remodel which was contracted by Hi Desert Construction **. The work was done last summer while we were at our primary residence in Newberg, OR. When we arrived to our home January 2015 we hired a man to wash the windows and he pointed out some fairly severe scratches on 3 Sliding glass doors. We had both Indian Wells Glass and Hi Desert come look at the issue. Both pointed fingers at one another passing the blame. We pointed out that we really don't know nor care how they got there. We just want them fixed as we bought and paid for new windows. Neither company seems to care whether we are satisfied or not?

l hired a local window installer to install my windows. But the Kitchen window make so much squeaky noise whenever you rest your hand on the bottom panel. l pointed this to the installer, but he said that is normal. But l disagreed with him. if it is ok, how come the rest of the installed windows are not behaving the same way.

This is the second time I have been stood up by ** for an appointment. I realize it is a small job to replace 2 windows. I had an appointment for 6 PM a while ago, ** wasn't well so his brother was doing all the work, no phone call, no show. I had to call ** and he apologized. Ok, now I made a second appointment with ** and he told me the only time he had was 6:30 AM. I said fine, once again he did not show or call, I got up at 5:30 AM to be ready on my day off. How can anyone be so unprofessional and just plain inconsiderate?

If you are considering buying any Milgard products - Beware. We are previous dealers and were loyal to only Milgard for a number of years. Milgard has turned out to be the worst company we have ever purchased from. Their windows are almost always made wrong, or they have flaws - and on almost every order they ship without screens. We have to end up making our own screens so we can get paid.

Tuscany window shattered due to stress. 1/26/2015: Contacted Milgard via Quality Windows (**) of Oxnard, CA where we purchased all our windows. Told that Milgard will cover warranty and that we will be contacted by them within 48 hours (Did not happen; had to contact them again). 2/18/2015: Finally got a technician to come out and simply measure the window. 3/21/2015 Window replaced, but with wrong pattern. Installation Tech (**) even reported this on the work order.

We purchased our new construction home in 2000. Milgard windows were the standard window. While they are double pane windows we have experienced excessive noise, frost build up on the inside, drainage problems, seals leaking and rust between the panes. I have to admit that since we were the original owners, Milgard quickly replaced every window that the seal leaked on (they have replaced probably eight different windows).

Milgard windows were installed in this condo in 2004. We purchased the condo in 2009. We have 4 large windows where the moisture has gotten between the panes making for some ugly conditions. This has just occurred in the past year. Because I am not the original owner the warranty (FULL LIFETIME WARRANTY) expired with the sale of the unit. I think that is a poor policy. Whether or not your windows perform as they should under warranty is not affected by ownership; It's affected by the quality of your product and you should stand behind it no matter. Terribly disappointed.

Paid and ordered windows for my home @ approximately 15,000 and as soon as the first rainy season came which was less than a year my windows started leaking. I then contacted Milgard. They came out 30 days later and verified windows were leaking. ** said they need to order the seals. 30 days after that they came back out. The seals are oversized and stick out of window. Also on picture frame, window was leaking and they applied silicone. Silicone was applied in the manner that looks very, very unprofessional. What a eyesore after service from their technician. I've called them back and left messages. No response back. My next step is to get an estimate to repair what they've done and to ask for reimbursement through them or through small claims court.

My home was built in 2004. I noticed degradation in the windows in 2014 and contacted Milgard with a list of windows that I was concerned with. They sent a rep to confirm and ordered quite a few windows. Replacement followed about a month later. Approx. 75% of the windows in my home were replaced free of charge due to defect; no questions asked. Milgard stands behind their product and provides superior customer service. Try beating that with a window made outside the USA!

Three of our windows do not open, the metal sliders on the sides have come out. It takes considerable strength to slide these up or down. Doubt I should even attempt to contact Milgard after what I've read here.

We purchased Milgard Windows in 2001. Since then we have had a few dual pane units fail. I checked with a couple of windows dealers and was informed this was normal of aging units. Milgard replaced them each time. On all the trips they came out with the glass already cut and just popped the new glass in. This was nice since I had to take time off of work to meet them and it wasn't a two trip scenario. They did accommodate by coming on the Saturday on one of the services.

We built our home in 2000 and installed Milgard Low E windows. They are now failing big time! The inside panes are turning crusty looking like there is rust or something on the inside. I've contacted Milgard since the window SUPPOSEDLY have a lifetime warranty... but they refuse to get back to me. I suspect we will have to file a lawsuit in order to get the windows fixed or replaced. I will never buy Milgard again.

We remodeled our home 11 years ago and about one month ago we experienced one window pane that was discolored and obviously had a broken seal. Despite the fact that we could not find our original receipt for our purchase Milgard replaced the pane at no charge. Their Sacramento office was easy to deal with and the technician who installed the new pane was right on time for the appointment we had made. He was very courteous and pleasant. The window was replaced quickly and efficiently. We are very pleased with the service we have received from Milgard.

I hear a lot of the traffic noise through the Milgard windows. I am about 200 feet from a busy street. I questioned and investigated whether they were installed wrong or the wrong kind of material was used to sealed around the frame. Everything seems to be done properly. I contacted Milgard and didn't get a response. They should at least try to help somehow with the problem. I am sitting at my desk in my bedroom now and the noise level through the window is substantial. The 65 year old wood windows I replaced, I really believe allowed less noise into the house.

We build a year ago and we've have nothing but problem after problem with our windows. We've had 3 crack, for no reason, during the cold, winter months. Our casement window next to our bed leaked air for an entire year before they finally had to replace the entire thing. They kept attempting to fix it with cheap fixes and after the 4th time coming out, they decided to replace it. Our neighbors had the same issue with their casement window; you can see straight to the outside through the side of it when the window is closed and locked.

Our windows were starting fires in the neighbor's yard. After getting Milgard's warranty attention, an appointment was scheduled over the phone with their tech, then Milgard sent an email with a different appt time. It turned out the email was wrong and my wife did not need to be at the building from 7-9 AM and disturbed the tenants, and that the 1230 - 2PM time that was called in was correct.

Our house was built 8 years ago. Over 7 months ago when we had the windows washed we noticed moisture between the panes. We called the Sacramento office and they scheduled someone to come out to evaluate the situation. This took several weeks. I walked around with the evaluator, who wanted us to know they were doing us a favor replacing 46 windows that leaked out of a total of 62 windows in our home. I expected these windows would last for at least 30 years when we purchased them.

I bought a home 5 years ago and the original owner told me the windows have a great warranty LIFETIME. Call Milgard and was informed that LIFETIME only applies to original owner? Is this true or is Milgard giving me bull? Anybody have a Warranty that would apply to windows bought in 1999, if so please scan and post or contact me for my email. In the past 5 years we had about 8 insulated glass replaced. Now I have 4 more that you can't see out of. Anybody have a Warranty that would apply to windows bought in 1999?

I bought twenty Milgard windows four years ago. They do not respond to customer service inquiries. I've contacted them twice to no avail. Nothing on the Milgard website addresses my issues. The only advice Milgard gives is to contact the outfit one purchased the windows through. The outfit is out of business. I'm completely out of luck with the problems I'm having. I wouldn't recommend Milgard. You're on your own if you have problems.

So much for advertising. I have an expensive WoodClad window that "weeps." There are several other similar windows in my residence that don't have this problem. A technician came to look at the problem. Said I breathe in the area which causes the condensation. Guess I don't breathe in the other areas of my home. So several thousand dollars for that window. Won't buy Milgard again!

One of my french door interior panes spontaneously shattered. Milgard states that their warranty doesn't cover glass. A copy of the warranty in my possession states that the product is covered. These people are weasels! They are insisting that I pay for it. Less than 1 star.

Milgard Vinyl Low E 2 Bar windows and patio door. First incident occurred immediately after noticing a bubble in one of the windows and no insulation on the inside frame of another window. Milgard took care of the problem. The second incident occurred after about 1 and 1 half years. The bottom track of the patio door cracked and Milgard would not replace it stating it was due to people stepping on it. Imagine that, people stepping on a threshold? Third and final straw was after 8 years the vinyl had become so faded and discolored that the windows looked 30 years old at least. Milgard told me that the damage was due to the sun and that was considered normal wear and tear.

I ordered 2 double hung Essence windows from our local retailer for a remodel I did. Once the contractor had installed the windows he discovered that the windows had been made and shipped with the incorrect parts to keep the windows in the open position. Our retailer (Village Hardware, Idyllwild) reported this immediately, giving all information to have the correct parts ordered and installed by a Milgard technician. This was on or about November 10, 2014. A call came to me on November 21 saying that our appointment had been canceled, but no appointment had been made, and this was the first call we had received from Milgard. Another appointment was made for the following week. The technician came (late) and took a look and left saying that they would have to order the parts. (This technician should have had the parts on his truck, since they had supposedly already been ordered via conversation with retailer.) Another appointment was set for December 9 between 12-2:00 pm. (Note that we are now 4 weeks in wait.)

We bought a house in 2011 that was built in 2007. Three quarters of the windows in the house have fog between the panes. Some of the worst ones have what appears to be mildew growing between the panes. I was excited to see the warranty information on Milgard website regarding their windows. I was told that our builder, who did not survive the crash, bought the windows a month before the transferable warranty was put in the play and there was nothing they could do since we were not the original homeowners. These windows are only seven years old and need to be replaced. I asked if this was normal for their windows to be in need of replacement after seven years. I was told that the windows in question will not be able to stand up to the extreme heat and cold.

We purchased a home recently and noticed some water in the tracks of our Milgard windows when it rains. I saw some water damage to the drywall of the garage ceiling directly below the windows on the 2nd story. We had a receipt and warranty for 1 year for a handyman who attempted to fix this for the previous home owners and he came out and looked at it. He put more caulk on top of the window, made sure the weeping holes were clear (they were draining well), we re-did the shingles at the base of the window and sealed things more. Still leaking. I even took the whole window to a shop and they re-did the weather stripping on it with no results. The water goes into the track on the inside of this horizontal sliding window and then down the inside of the wall.

I had 7 milgard windows installed on Oct. 6, 2014. These windows are of various sizes and styles. All are listed as being gas filled: Argon. The next morning, all windows that were left open overnight were fogged up. The installation company said this was due to the windows being left open, and trapping warm air between the two panes. This morning I checked and three windows that were not left open were fogged up. This doesn't seem normal. I paid 1/2 of the contract price. If I do not get some satisfactory results, I will not pay the remainder ($2,200) without a lawsuit. I'll update this post as soon as I am contacted by a Milgard Rep. or an attorney.

After a house fire on Thanksgiving 2006, all of the windows and patio doors were replaced to Milgard Vinyl Classic products at my parent's house. 7 windows and 2 patio doors were installed with the thought of lifetime warranty. This was not so. We had a gimmicky restoration company with workers that weren't professional which we found out much later. My parent's had enough worries with me in the burn Intensive care unit and put their trust in their hands. Within the first rain season, the side patio door seals leaked and caused water damage to the hardwood. Forward to this weekend, the interior glass on the moving unit cracked in the heat wave. My mom described it as a loud bang and it scared the living daylights out of her at 4 am! There was small chips of glass with 3 feet of the glass I assumed anyone standing there would have been hurt.

I purchased these windows about nine years ago. I live in Fresno, CA. I have not experienced any shattered windows or cracking. I have noticed that my cat loves to sleep on my bed in the afternoon and I finally realized why. It's because it is so warm there where the sun comes in through the window. It seems that these windows are not keeping the heat out as they once did. Otherwise, no problems.

I had a serious fire in my house in 2005. I decided to reconstruct it with the best material I could buy. I worked with our local Builder's Supply, as well as with Frank **, the local Milgard representative, who visited the site. I decided to buy the WoodClad fiberglass windows and two sliding doors. The package came to $35,000. When the openings were framed and flashed, I had Mr. ** inspect the project once again, as well as a final time, before the exterior trim was applied. (While I am a Professional Engineer now, I was formerly a journeyman carpenter and builder and I have never built anything that has leaked, in this rainy, windy Pacific Northwest climate.)

This is 5th house I’ve done with Milgard. Never a problem before they were vinyl. This is my residence. I am an experienced carpenter and have installed at least 100 windows. I used aluminum awning and casements - 11 total. Nothing but problems from the beginning. First set were the wrong type of frames. I was able to make a couple work/fit. The rest we had to reorder. Major delay. Their customer service is terrible. Finally the replacement windows arrive and they are a mess. Silicone smeared all over, metal shaving in all the tracks. Rep comes out AGAIN "OMG these should never have left the factory like this." - No Quality control. Then All the screens were the wrong size. Most all the screen clips were broken. Then I got the new screens and a few of them were wrong, even though they had the correct size on the sticker. I've been try to get the screen clips. Twice they have sent wrong ones... And the nightmare continues.

I too have had nothing but excellent in terms of Milgard doors and their service. Installed French doors and an 8' slider, both Milgard Ultra. Only issue I've had was one of the French doors started making noise when opening (hinge). Called, the guy came out on time. Fixed the hinge (took the door off with his suction cups deals and put oil on it) and was off. I'm glad he did it because the doors are way heavy. Excellent product. Excellent service. Am about to put in one of their garden windows. Actually, Milgard doesn't make their own - TruFrame makes them and sells them through Milgard, with the Milgard lifetime warranty. Very pleased so far.

We have tried to contact Milgard 4 times and FINALLY someone contacted me, BUT now when i try calling them with the window number they need - i'm put on hold - he's on another line etc etc and no call back. Hopefully tomorrow?

First I want to say that I've had very good, easy dealings with Milgard. I've had to have them send out technicians twice, so far, and both times have been a breeze and no charge. Now, three of my front windows have broken seals and I'm going to have to call them again. That is what brought me to this site to see if others were having the same problems with their windows. The answer is "YES" but that isn't the problem that prompted me to write! It's the one about the windows causing things to burn and melt, as others have mentioned. Someone said that this isn't true but it ABSOLUTELY IS! I have a large, white jasmine vine that runs along a fence and over a gate. At certain times of the year I started noticing a burnt spot and I couldn't figure out what was causing it.

Milgard Windows are awful. No quality control whatsoever with their windows. They repeatedly delivered windows with wrong measurements, scratches, air bubbles, UV coating on the wrong side, etc. And their customer service is the worst - non-responsive and incompetent. I have wasted (and continue to do so) so much time trying to get them to honor their warranty. All 10 new Milgard windows installed in my condo had problems and defects - not just with the installation but with the windows themselves. Don't be surprised when it rains and their windows start leaking. Also, their screens are poorly designed and don't hold up well. They are the worst. Beware! Save yourself a lot of aggravation and buy another brand. Wish I did.

Installed 21 Milgard windows 3 years ago, many of them leak, Milgard says - "not our problem - call your installer." Recently we could not figure out how/why our patio furniture was getting burns, right down to the cushion. There is a reflective beam that reflects from the window on to our patio furniture - as if you were holding a magnifying glass in the sun on the chair - we sat and watch the fabric and cushion melt. Hard to believe? but TRUE. Now is where the problems start - just try and get a return call from their customer service dept - dare you, just try! I left numerous voice mails, and no response, so I noticed on the main Milgard website it gave you an option to "Leave the President a Message" - well after I left that message I got a call, finally.

I purchased my windows ten years ago. They've been just fine. I recently notice the film on the window was becoming textured. I read the reviews here and was dreading the worst - they wouldn't call back, they wouldn't honor the lifetime warranty or they would do a poor job. So I dug out my invoices and tracked down their customer service number. I explained the situation, she pulled my account right up away and without asking any other questions she asked when I could schedule a time for their tech to come by and replace the window.

Just wanted to express my disappointment in Milgard Windows. First, I was the Western US regional manager for a very large private building supply company for 11 years and now I am a custom home builder in Northern Ca. Very familiar with many different window manufacturers, but maybe not as much as I thought. Milgard absolutely blows their own horn about having a Lifetime Warranty. They use it as a selling point. Well, I have a house with about 60 Milgard windows and I am having a problem with one, (for the time being) and apparently the warranty works like this. Original owner covered. If 2nd owner then the warranty retros back to manufacturing date on window and is only good for 5 years from that date. Milgard has done a great job of researching the fact that most homeowners are in their homes for about 5-7 years. This is perfect for a company to never have to deal with any problems that their windows have, sure there will always be those for the individuals who actually stay in their house for more than 5 years, but it is a numbers game and Milgard has figured it out.

I contacted Milgard via their website for warranty service. Site stated I'd hear back in 2 business days, but after 3 weeks still had no response. I called their 800 number and was told that I didn't have a warranty because I wasn't the original homeowner. The call center person sent me the current warranty language which does exclude non-original homeowners. However, the person I bought the home from wasn't the original owner either, and they received warranty service at the time they were selling the home. So apparently the warranty magically changed in the last five years. Unfair business practice. I will certainly not be using a company that doesn't honor their warranty to replace my defective windows.

We purchased Milgard windows back in 2003 throughout our house. First year bathroom window broke on the inside, called the installer, replaced free of charge. 1 month later the outside of the same bathroom window broke, called installer, replaced for free of charge, but told me if it happened again I would have to pay for the glass. Both this times it was when it was cold outside about below freezing. I don't know if that has anything to do with it or not. It has been 10 yrs now. We has another cold spell, went below 10 degrees. I heard a big noise, didn't think anything about it. Then about a week later I opened the spade up in the bathroom and there was the broken window on the inside. Called the installer. They were going to charge me the glass but they talked Milgard into replacing it free of charge. It might be because they have to come out anyways to fix a broken seal in my sliding door. Just makes me wonder if the cold weather has anything to do with it.

We had two "frosted" bathroom windows in our new home break before we even moved in. Milgard replaced them because the home was new and it was only the inside pane. Well, we moved in last May and just this am, the third bathroom window literally exploded. It was early am and it sounded like a rifle shot inside the home. Glass shards were all over the bathroom and thank God no one was in the room because they would have been seriously hurt. Yesterday my five small grandchildren were here and were playing hide and seek all over the house - fortunately, this did not happen when they were here because again, one of them could have been seriously injured or worse. As soon as the store where we got them opens, I am going to call them and call Milgard. I am furious.

Plastic covers the insulation material on every Milgard Tuscany window I bought. They say this is normal. It looks like a design or manufacturing error. These windows leak like a sieve and it's drafty in every room they are in. Really bad product.

We just bought a new home... Of course, we toured the home during daylight hours. I now own the home with a beautiful city light view. However, I cannot see the view or anything out of the Milgard windows at night. They stated they came with a lifetime warranty, but that warranty is only for the original owner. I am out of luck. They said it is the low tinting on the window. Who would put that on? Now that you know that you can only see yourself looking back at night. I feel this is a safety issue as you cannot see out at night. I certainly would want to see if someone was in my yard!!! Since I feel that this is a safety issue, I would like to talk to someone about this.

We had one of the inner windows in our Milgard double window panes just shatter. I called and was told that it was not covered. It kind of imploded for no reason, I was told they would send me a video so I could get the correct sizing. etc. to get it fixed (cost to me) but of course I never got the video. Called and left another message, the rep called me but I missed the call. I called her back, left a message and haven't heard from her again. This morning, the window on the other end of the three windows imploded. I can only imagine that they will tell me that isn't covered.

We replaced every window in the house using Milgard products. Placed them in August of this year. We also bought what any sane person would call an extremely expensive fiberglass door. The "door" consists of two swing out doors that make a five-foot opening. A sliding glass door bought from anyone would have cost $750 but would have left us with a 2.5 ft opening only. So, we spent three times as much and bought a door that would last a lifetime and give us an opening that a fridge and furniture would fit through. It has wood cladding on the inside and is plain painted fiberglass on the outside. Sounds wonderful doesn't it? At least until it rains. The day after they were installed, it rained and the inner wood cladding sopped up the water like a dry sponge. In four spots - all corners of each door on the inside.

This is the second time a window spontaneously cracked. I have more than 50 Milgard windows in my home. The first time a window cracked it practically exploded. It was in the bathroom during the middle of the night. Glass was everywhere. Milgard came out and actually replaced the window. This time a window in my living room spontaneously cracked from one end to the other. Milgard said they "don't repair cracked windows" and I would have to seek out a contractor to replace it for me. I hope the rest of my windows hold up. Clearly they don't stand behind their product.

I recently retrofitted all of the doors and windows in my house and while I am happy with the windows thus far the doors were a HUGE mistake. I was convinced by the local rep to replace my doors which while a bit drafty were absolutely fine! The new doors have a frame/seal of the door has a double rise which EVERYONE trips over coming in and out of the house. One of the doors came broken and I am now (a month out) still waiting on a part to fix it. I haven't been able to lock the door for the past 3 weeks. Some of the doors don't shut properly.

I purchased 31 Milgard windows and doors in 2009. During the washing and general maintenance, I have noticed fingerprints and faint stripes on the inside of the double pane glass that could only have occurred at the factory. Nearly every window and door has a flaw attributed to the manufacturing. In the future, I will inspect windows and doors that are already installed in homes to look for the little details that I now know to look for ahead of time.

I've worked in the window business industry for 20 years from England to Ontario and BC. Whilst working with some of the best manufacturers on the globe, Milgard has stood out as an exceptional company to deal with. Their products are the best on the market and their customer relations and service is top notch. Whilst I have read some of the other reviews on this site, I have to disagree with some of their comments, i.e.

We purchased a new home in 2008 which had Milgard low-e windows throughout. We noticed areas of intense heat and reflection in our yard, so intense that plastic items started melting. Our garbage can lid, sprinkler valves and side view mirrors on our cars. I corresponded with the northern CA sales and service lady who claimed she had never heard of such a thing. After several emails, she said she would forward my information to the plant manager and he would contact me. Guess what? After waiting for 3 months, I heard nothing. During that time, I spoke to neighbors and found that a lady 3 houses away from me had her patio furniture catch on fire! I contacted Milgard again only to receive a generic "no-fault" letter stating that is the inherent quality of low-e windows. The only thing she suggested was to replace our windows with regular glass. Seriously?

Tech came out to due some warranty work. While putting on the screen door astragals he didn't cut holes in them for the locks plungers, instead he just pounded them in which broke the handles!!! He had left. I went to review the work and noticed the broken handles, trash not picked-up and dirt on the new astragals!! I called this in and the tech came back and said these handles could have been broken before he arrived and took pictures to cover his ** and left!! This tech's name is Bobby. If you get him ask for someone else. I asked for someone else and Robin @ Milgard told me not a problem and then called me back trying to force this joker Bobby back to my house. I complained to her boss and she didn't return my call either. Go with Jeld Wen when you buy windows. They're local and have better warranty services/techs versus Milgard!!!

If I could give Milgard 0 stars I absolutely would. Like another poster I am the second owner of my home. This means the windows are not covered under warranty. We have one Milgard window that will not open, another that won't stay open and many others that are questionable. CS referred me to a local person who supposedly does repair. As soon as the guy found out I was not calling about an install, he basically claimed someone would call me back to set up an appointment to get me off the phone. No one ever did. When I called CS again, I was told that Milgard doesn't really care about my windows because they are not covered and if that referral didn't work it was up to me to find an authorized dealer who was willing to come out and repair. So far no one is willing. We have another property that is an old craftsman needing all windows replaced. I was considering Milgard for that as well but I feel like this is just a hint of what would be to come should we run in to any difficulties. I mean, what's to be done with a company who does not stand by their product?

I bought lifetime warranted windows. One was damaged in the wind. I understand that maybe there isn't coverage for it under warranty. Guess what? They don't make any replacement parts, sashes or anything for them. Lifetime - what a joke.

In 1985, we bought all of our doors and windows & glass skylights for our custom home in Dixon, CA (where Milgard is made now), BECAUSE of their "Lifetime Warranty." At that time, it was "lifetime" on materials. They have Always been hard to open and close, unless you are a body builder, and all 4 skylights have extreme moisture inside, and most of the uppers of the single hung are too fogged, and obscured to see through. Over the years, Milgard "No customer service" has, begrudgingly, given me a few replacement sections, but, the last time I called "Customer Service," several years back, the woman representative told me that "I" would have to find the warranty that came with the windows to prove the warranty! I have gotten tired of hearing ads for "wonderful Milgard" & their "lifetime warranty." I am the original owner, and had intended to have lifetime windows, or we would have bought a different brand. Buyers beware of Milgard. "Lifetime" warranty, apparently doesn't mean the home's lifetime? Shop around. You may be in your house a long time.

With the help of Milgard's authorized factory representative, I selected Milgard Pultruded Fiberglass windows and sliding doors for my house after a disastrous house fire in 2005. Before the windows were trimmed, I had the rep visit once more to inspect the contractor's work. He gave it his seal of approval. When winter came and it began to rain, the sliding doors on the weather side of the house leaked. The leaking was not from the flashing around the units but from the units themselves. These were Milgard's top-of-the-line units.

While I understand there are warranties, but for windows that are only 8 years old, they're in terrible condition! Low E film or coating on some has deteriorated. I am the second owner of this house, which sat vacant for one year with regular visits by contract company. I would expect more from a supposed reputable company. Milgard rep contacted me via phone stating there is nothing they would do. She offered no comment when asked if it were her windows that have failed. Milgard is out to sell poor quality with no real backing of their products. Anderson or Peachtree would be the best choice even if there were five previous owners.

We have Milgard vinyl windows in a house we bought from the original owner 6 years ago. I have had to replace at least 1/3 of the sashes because the seals have failed. In the past, they were replaced for free so I can't complain too much. Now I have more windows that have failed seals and they are telling me my warranty was non-transferable from the original owner! I am willing to pay for replacements and they say they don't have the manpower to even come to my home. I should contact a local glass shop. Sounds to me like their business is failing. I would recommend anybody to stay away from this company. The product is bad and they will be out of business soon.

We had our sunroom windows replaced in Fall 2012, huge windows. Not only do they fog up, which means we have completely lost our panoramic view, but one of the windows is completely rusted up. We had a Milgard inspector come out over a week ago who said that we should have been told about the condensation and that is what was to be expected with dual-pane windows. They can't help us with the fog. But they would replace the rusted window. Really? What good are windows that you can't see out of? They still haven't gotten in touch with us, not even about the one they said they'd replace. If you are having windows replaced or installed, avoid Mildew, I mean Milgard.

Just like "justice delayed is justice denied", Milgard's "free replacement for broken windows" is worthless, due to the very long (3-4 weeks!) lead time - for security reasons, you can't ignore a broken pane of glass! I had it replaced in a few days, even though they had to make the (2-panes) unit out of town and at my own expense. Having been in management, I know this isn't excusable, especially when they said, "we're busy." It's a worthless excuse since there a millions of unemployed and many hungry glass shops here (San Diego). I suspect a high % of people waiting for service also gave up - this, of course, goes right to the bottom line profit for Milgard, since it's a cost avoided. The service rep wasn't much help, repeating over and over again "it's free." Free is no good if, in the meantime, you risk a break-in.

We built our home in 2005. After about three to four years, two bathroom windows exploded without warning. They were both made with the leafy textured privacy glass. The first one was in our daughter's room, and she was thankfully not home. The second one, in our master shower, exploded while I was showering (it was about 15-18 inches from my head) and scared me very badly - I thought it was a gunshot. Thankfully, no glass got on me. We called our contractor and he called Milgard. The windows were replaced soon after, at no charge.

I purchased a total of 13 Milgard windows in June of 2006. I love them for functionality and have had little issues here and there of window track slip and a couple of latches needing replacing. In the last year however, I have had 2 windows in my bedroom and 1 in the bathroom mysteriously crack and break apart. As soon as I get 1 fixed, it seems another breaks. I asked a rep at 1(800) Milgard if anyone else had these issues or if there was a recall. She stated there are no issues similar to mine and no recalls.

I purchased many windows and a sliding glass door from Milgard. The frame around the sliding glass door is defective. When you walk outside from the inside, the frame piece will break due to poor quality. This piece is thin and anyone who walks on it will break it. We now have water leaking into our home whenever it rains or when we wash off the patio. I have contacted Milgard regarding this problem and they have said that this is not covered by their lifetime warranty on their product. This company will not stand behind the inferior product that they manufacture.

This junk is exported as well. A neighbor had Milgard windows installed; and he works in the trades, so I thought he would know what to buy. And of course, what's shown in the showroom is not what you get. I've had nothing but problems at my home in Langley, British Columbia. The cheap plastic strips won't stay stuck on the window. (That's what you get when you have a finishing method that looks like it came from a dollar store - double-sided tape, come on.) The bedroom window had debris in it. So, the Milgard guy (not the local company that installed them) came with a replacement which, after my time was wasted for the install, also had debris in it; so again, a third window was brought in and more of my time wasted.

Milgard window screens - 3 years ago, I fixed my house and bought Milgard windows. I paid a tone of money like $24,000.00 for all my house windows thinking it was a sturdy item, but it turned out to be a garbage. 95% of the door screens are popping out and today, I called Milgard and they said the warranty is one year. Why do they mislead the customer?

I had Milgard windows installed in 1995 - white vinyl, the kind that they chop holes in the stucco. The whole house is in the CA Earthquake-ville and is on a slope. The house still settles on a little clay earth. All the windows are fine. The stucco job was hard to match, but it’s fine. After one bad storm, I had some leakage on a large fixed trapezoid. The installer came and caulked it. I think that part of the decision should be to use a window company, not a contractor. I had good service from them. I think subcontracting windows might be important. It is a big job and maybe you need a company that just does that. Originally, they did tinker some with locks, etc. My slider screens are kind of - but I’m not sure that years of kids slamming them have caused the problems. I have done a lot of remodeling and never have good luck unless the workmanship is reliable.

We built our house about 7 years ago and bought Milgard windows through Lowe’s. We were sold the lifetime warranty offered through Milgard. We have recently had our 4th window spontaneously crack. They replaced for free the first window. They claim that they will only replace the subsequent ones if it is a manufacturer's defect, but they don't cover glass. I paid out of pocket for the last two, but I am not sure what to do about this last one. Milgard quoted me $368 for the repair. I don't mind paying a couple of hundred dollars to fix my window, but there is obviously something wrong that they spontaneously crack for no apparent reason. It looks like others have posted similar experiences. Milgard will not admit any defects and still hasn't offered me a reasonable explanation why they are spontaneously cracking for no reason. I don't trust their warranty department to help in the matter. What can be done? How many more windows and thousands of dollars will this cost to fix?

I would also advise people to take some of these "complaints" with a grain of salt. My home was built in 1999 and has Milgard windows. Last month, April 2012, I noticed one of the windows had a broken seal. I called Milgard and furnished them with the window type and dimensions. They scheduled a service call for today, May 4, 2012, between 3:30-5:30. The repairman arrived at 3:15 and had the window replaced, at no charge, by 3:30. Friendly, fast, and competent service. My windows are 13 years old and this was the first problem I've experienced and Milgard handled it professionally. I don't know what more anyone could ask.

We purchased 33 Milgard windows for our home - big house and lots of windows. In less than 3 months, we had broken parts (the little plastic safety tabs), leaky windows, and windows that wouldn't open and close properly. Twice, their reps have been out to look at the problem and replace the cheap plastic tabs, but nothing else has been done in the six months we have been complaining to them. We can't even get screens, though we requested them, too! We have been told that someone will get back to us, but it never happens. I have left multiple messages for Amy **, the rep who we were told would get back to us, but she has failed to return any of my calls. Lesson learned: you might save a few bucks up front versus buying Anderson or some other better brand, but you will pay for it in the long run. Leaky windows cause dry wall and insulation problems and sometimes mold. Stay away from Milgard windows!

I purchased all-new Milgard windows and a Milgard patio door in late 2006. The windows are all fine; however, within 2 years, the bottom track on the patio door cracked and broke. The door slides easily in cold weather and is difficult to open and close in hot weather. When I contacted Milgard, they stated that vinyl windows and doors expand in heat and contract when cold. That did not explain why the windows slide just fine regardless of weather.

My clients had a sale on their home and when the buyer's inspector came through, found that 15 windows in the house had failed. This home was built in 2002 and is almost 10 years old. There are even failed seals on the north side. Both myself and my clients left messages on the Milgard website regarding warranties and replacement, and neither has heard back. Finally, a couple other calls made and messages left, my client talked to someone who told her the windows were not under warranty. There are very confusing and inconsistent warranty facts on the website. I have colleagues who have had clients that the customer service has been good, but now this is not the case. It appears the windows that have failed the most are the ones that are under warranty. My clients are being stuck with a several thousand dollar bill for a product that obviously has serious problems and a company who would rather not care for their mistakes but instead, hide behind recorded messages and voicemails. This is a true disappointment.

Milgard Essence Casement Window Design is Poor: We purchased Milgard's new Essence line since our entire house is stained wood and we wanted it to match. We also heard great things about Milgard. Most of our windows are casement. We ordered them without knowing the design puts the screen all the way on the inside of the window jam. We planned to do an inside mount of our window coverings. In this way you can see all the wood trim we have stained around the window. We can't do this with the design that is different than any other window we are familiar with.

I am a bit confused about all of these complaints and I would suggest to anyone reading them to beware. Window salesmen are down and dirty and will use these kinds of tactics to knock the competition in order to make the sale. I have Milgard Windows in my home and love them. They were installed in 2006. My neighbor recently received quotes for new windows from Renewal by Andersen, Champion Windows and Milgard. Milgard gave her the best price and she called them because she likes my windows. When she told one of the other salesmen she was getting a quote from Milgard they sent her to this site. If you were sent here by a Milgard competitor, beware. Anyone can post anything negative about the competition and pretend to be an unhappy consumer.

Our house was built in 2004. The warranty is 10 years for the new buyer in 2011, however the warranty was voided June 2005 after the house was built . Upon investigation of their warranty matrix on their website, they have a designed program to limit ,warranty when they see that a particular window type or classification are not working, or performing well. None of this info is included in the warranty card given to the customer. No opportunity was given to us to read the small print. There are many vinyl window companies out there to choose from. I suggest you do just that.

We purchased Milgard windows in spring 2007 for the house we are building. The house is almost complete but is not occupied. A couple of months ago, we noticed that one of the frosted glass windows in one of the bathrooms had broken (inside pane only). No one had been working in that bathroom or had even been in it. Then about a month ago, we noticed that another frosted pane window in another bathroom had broken, Again, inside pane and no one had been near it. So far none of the other windows have broken, but there is obviously a defect in the windows since this happened to two different frosted glass windows in the same house. My husband called the vendor and they referred us to Milgard. The person my husband spoke to said that since it was the inside pane that broke, they will fix it. They are scheduled in the near future. We'll see what happens. She also told him that if the outside pane had broken, the warranty would not have covered it.

I had all my home windows replaced with Milgard dual pane in Sept. 2005. In 2010, I noticed one of the bathroom windows had a leak under it. Fixed the damage and re-chalked, but it still leaked. In Oct 2011, I had an installer from New Pane come out to examine it. He assured me it was not leaking and was fine. On Friday, Jan 6, the inside pane of that same window blew out. A large chunk of glass hit the toilet seat before landing on the floor. The outside pane is intact and so is the screen. There is a weird pinkish hue running through the bottom part of the outside glass and a pink circle in the middle.

On 1/6/2012, Milgard low-E dual pane window, interior pane on lower double-hung window which flanks a large picture window, shattered in the middle of the night for no apparent reason. The same exact thing happened almost three years ago to the day, on the exterior lower pane window flanking the other side of my picture window. At that time, Milgard informed me that their 'lifetime warranty' would not cover the shattered window. I hope that they now realize that this is a serious quality problem (see previous complaints) and will offer to replace the window as advertised. I'm not holding my breath; but even if they do honor their lifetime warranty, I will never purchase another Milgard product.

The contractor installed 8 different Milgard windows in 2006. As of 6/1/2011 one exploded - outside pane in the garage. As of 12/24/2011, another exploded in my bedroom - inside pane. I was 6 feet away from it and the glass (size of 1/8th to 1/16) was scattered around the room. Both windows were double pane (3x2).

I had Milgard vinyl windows installed in March 2005 and have been very pleased up until the morning of December 25, 2011. My wife and I heard a loud pop and clattering almost like a bunch of pot lids banging together. We could not figure it out until the next day my wife went into the laundry room only to discover that the inner pane of our double-paned window had shattered.

Their windows are junk. What a scam! They leak air, and the headers actually have fallen out on 5 separate occasions, and the moisture on the frames and glass is going to ruin the wood underneath. I would never recommend this company for windows. I sure hope Premier stops selling them, and I would be willing to participate in a law suit, with all of their unsatisfied customers. How about a class action law suit?