Milgard Reviews

We had a single window seal (out of about 13 windows installed) fail. We called and you sent an expert technician to repair. Tech showed up as scheduled, repaired the window, and was on his way; he was cheerful, professional, and competent. We could not be more pleased with our purchase and with warranty. We will highly recommend Milgard because they stand by their products and their customers.

I had a broken glass replaced today. I was very happy with the service. The technician was very professional and finished quickly. I am very happy I purchased Milgard windows. The quality is great and so is the service!

We just had some Milgard windows install. There was a concern we had with one of them with the grid pattern. It was looked at quickly and resolved quickly. Milgard stands by their products which is so nice to see today.

Replaced the glass on my window. My bedroom window discolored. Seal was broken. I want to add that Alex - the Milgard installer called me 20 minutes prior to arriving and told me he was on his way. As a customer, I appreciated his phone call.

Installer did a great job removing the old windows & replacing them with the new ones. He was very neat in his work & did not leave anything to clean up. He was very thorough and efficient. I appreciate the work that was done here today.

Mike, from Fruita, Colorado was due on site between 1 & 3PM. I was glad that I drove all the way from Grand Junction to Montrose to meet Mike because my Contractor was not there to let Mike into the house. Surprisingly my Contractor did show up. My Contractor makes appointments he does not keep so that's why I was there, to make sure Mike could complete his job. Mike arrived at 1PM and made the necessary repairs. He showed me how to use the French Sliding glass door. He was wonderful and thorough. Very professional, nice, friendly, experienced, quick and very eager to do everything to satisfy me and to make sure all of my questions and concerns were answered. From what I could see, Mike did quality work. He is the very best of the best repair men I have had. Thank you for hiring such a terrific person like Mike.

We bought our home in Gig Harbor in 2013, it was built in 2007. Yes, the windows have a lifetime warranty if you are the original homeowner. However, the windows have a 10 year warranty (after installation) if you are not the original homeowner. As of 2019, we have had 8 windows lose their seal and are expecting to have to replace at least 15 more in the next 5 years. We are looking at $2-3K per year for window replacement with no end in sight. We previously owned a home with all Andersen windows and never had a single one lose its seal in 27 years. Milgard produces a cheap product, clearly has a quality control issue and they will not stand behind their product. If you buy a home with Milgard windows, be prepared to replace them all over the next 5-10 years.

2 stars only because the repair people are wonderful. No stars for Milgard’s quality control. My review is mixed. I ordered 2 sets of French doors with sidelights in November 2017, they were due 2018, but came in very poor condition. I had to wait for 6 more weeks for redos. When the redos arrived they were also not up to the standards I had purchased. My door rep had a Milgard rep come to inspect them. The Milgard rep said... “Well, they are better than the last set”. I was shocked, and replied, 1. I didn't order "better than the last“ doors, I ordered NEW doors, 2. I told him he should be embarrassed by his comment. "I couldn’t believe Milgard would approve of your comment." - The second set of doors were installed May 2018 as an order went in for a 3rd set to replaced another 6+ weeks, the third set was replaced summer of 2018. These were fine.

The plastic track cover that you walk over when you go in and out of the door cracked after a few years of very light service. We contacted Milgard for a warranty repair and offered to install the track ourselves. We were told the cracked track was not covered under warranty and that I could not even purchase a replacement track cover from them.

Fantastic repair guys!! Very Polite and knowledgeable. Analysed the problem, replaced all hinges, adjusted doors. Asked me both during and after the job if I was satisfied with working condition. There was a several week wait between company call and repair date. l

Milgard was faithful to their lifetime warranty. However, it took several months to get the work done. The technician was very courteous and handled the job quickly. He was very knowledgeable and amiable.

We are extremely pleased with the service Dave provided. He called before he came and was very professional, working quickly and efficiently. Our windows are now working smoothly and quietly again. Thank you!

It was difficult to schedule an appointment and took a long time to get the repair scheduled, but once done worked out great! Installer was courteous, on time, and professional. Glad I have Milgard windows in my home!

A window pane broke (on its own) and Milgard replaced under the lifetime warranty without a hassle. It is curious that Milgard requires confirmation of my physical address with legal description on record with county. That took a little extra effort on my part since my mailing address isn’t in the legal description.

The installers were prompt and polite. I appreciated them calling when we were next on their list and introducing themselves by name when they arrived. Installation appeared to be efficient. They cleaned up when finished. Thank you for an excellent experience.

First order for replacement glass was done incorrectly. We were closing on our house so we needed the glass replaced before closing. They expedited the replacement and it was done a week before closing.

Good installer. Communication through email is difficult with your company as far as getting the service set up. I also had to measure my own job.? The glass wasn’t correct and they had to come back a second time.

Milgard has a nice process to replace failed windows. I love being able to send the information and photo online, then have all appointments made online. All Milgard employees have been very punctual, careful, and polite. I wish all businesses had Milgard's great customer service! Thank you!

Mr. ** was very polite and very knowledgeable about Milgard products. Mr. ** was extremely efficient in replacing the glass and window rails. He had a perfect system, not only how he disassembled the windows, but how he reassembled them. Mr. ** is a true asset to the Milgard company.

This is the 3rd time we have had a window replaced due to cracking/ breakage due to heat/cold reaction. We don’t even open these windows that are above our kitchen sink. The center window had to be replaced due to condensation. Each time I had to take off early from work for the installation. We just had every window and French doors replaced with Milgard windows and I am hoping we don’t have any problems like we have had in the kitchen.

We purchased our house 3 years ago and they had put Milgard windows throughout. I have had them come out a few times since we have lived here to replace the windows because the seals have broken and the inside of the window looks like it had scratches. I now how (3) more windows that this has happened to. I sent in a service request but was told that the transfer warranty is up and they cannot be replaced that I would have to go through a local vendor that carries those windows. I am reading on this website that another customer who had the experience was offered new windows but they had to pay for the labor. That was not an option that was offered to me. I have been a loyal customer of Milgard - we had them installed throughout my previous house. I am requesting that same service, I will pay for the labor, I just want the windows replaced. The windows look terrible and I would like them replaced. Looking forward to hearing from someone -

Pete was the person that came on this service call. He was on time,very pleasant and went out of his way to help me with my problems. Gave me some great tips for my crank out windows. I will ask for him next time I need help from Milgard. Kris

Several of the seals of our windows, installed in 2008, were broken and we had foggy windows. Bryan and Mikey arrived on time, got the windows replaced, were very polite and friendly. They are good representatives for Milgard.

It was an easy fix. Your Milgard service tech arrived within the scheduled window, with a smile, and a handshake. Said hi to our three dogs and got to work. He was done in less than a half an hour with no problems. He explained the reason, the trim had malfunctioned and made the appropriate adjustments to the new one so it wouldn't happen again. Great job!

Milgard replaced the stationary section of our sliding glass door that had lost its seal after 8 years. From the first phone call to the moment the window was installed, every person we dealt with was efficient, timely and professional. They stood by their product and the lifetime warranty. Didn’t cost us a penny! We are very happy with the Milgard company to say the least. I think of them now as my Milgardians! Thank you so much!

Replace large bay window in kitchen. Your employee was great. He replaced the window quickly and came on time. The email said the time would be 8-10 in the morning and he came at 8:15 which was perfect. He did a great job.

I have had Milgard windows for 29 years. The windows with southern exposure have been replaced several times due to condensation between the glass panels. Milgard has always replaced the failed windows free of charge. My only issue is that it usually takes up to three months to get the windows replaced. Other than that, the service has been excellent.

The 2 technicians who came on 4/18 were on time, quick and took care of all our concerns. I was very happy with the outcome of the work they did. Great job! I would love to have the same technicians if we have any other warranty work to be performed.

I am very impressed with Milgard Service and would highly recommend their windows. Your customer service contacted me the day I spoke to the company that I bought the windows from reporting the problem with condensation in one of my windows and said I would be contacted with a date for the replacement. The next day I received a date. Their installers were good at contacting me confirming the date & time frame. They were at my house within that time frame and very quickly had the new glass installed. Extremely satisfied with my experience with Milgard.

Very happy with the service call. Professional fellow who really knew his stuff. During the visit, the Milgard tech. identified a few Milgard windows with bad "glazing bead" (what he called it). He told me to contact you to find out if it was under warranty. In some cases it's lifting away from the window and in others it has shifted downward, so there's a gap at the top. I can send pictures if they would help.

Milgard stands behind their products with outstanding service and quality for the price. I have used Milgard for many of my apartment building and I am very please with the company....

It took months to get a repairman out but he was very efficient and friendly when he got here. They ordered the wrong glass so had to reschedule for weeks later, I was not in a hurry but it was too long a wait to give Milgard customer service five stars. Product is great, love the windows.

Service on April 16 was excellent. Guys were on time and did an really good job. My only complaint was that your service person came to measure for the window on December 20, 2018 and the window didn't get replaced until 4 months later. I've had my windows for 20 years and in the past when I have called for service, you have been able to replace the windows within 6 weeks.

Warranty window replacement install. Both install workers were excellent - courteous, friendly, and quickly replaced the damaged window. They were running a little late and called me to inform me they would be a few minutes later than scheduled. Great Service!

Pleased the repair staff showed up on time and very professional. They were here for over an hour. I just hope the rubber stays on. It is very frustrating when the new 1 year old window rubber on many starts peeling away and hanging. It should not be that way. However thank you for sending staff out to correct and hopefully remedy the problem!

We called for service to one window purchased back in July 2009, the window replacement was ordered, a service appointment made, and the service person showed up exactly on time. He performed the replacement fast and efficiently, and was on his way in about 15 minutes... such a nice job and company!

It took longer than I would have liked to get an appointment. The men who performed the service were great. They came on time, were friendly, skilled and worked quickly. They even went above & beyond the minimum and serviced all 3 of my doors.

Had a thermopane window that apparently had a seal leak as moisture would build up in it overnight in cool weather. Our technician called before he came, was able to get here early, was very friendly & efficient. He called to check if it was ok to come early. The amount of time that elapsed from the time of his call until he was finished & left our house was only 25 minutes! That is very efficient. He cleaned up after he was finished. Great service!!

We are extremely pleased with the whole process for getting our window fixed, from making the appt, they the window being replaced. The technician came out and was very professional and very knowledgeable. He knew exactly what to do and did a great job. We had an Appt for 4/15/19 between 2 and 4 pm.

Jeff ** was super helpful and a real professional. He not only fixed all the issues with my window and french door, he explained how the door lock works. When the door was installed, installers never explained us how the lock worked and for almost 15 months we were not aware of primary locking mechanism! Jeff explained how it is supposed to work and made it very easy to function! Thanks Jeff!

Very pleased with the installer. Disappointed in the process of having the claim remedied. Filed claim online as directed. Waited a few weeks without being contacted. Once I made contact with a real person, it seemed there was some confusion and I had to recreate the details of the claim filed online. After being given a date for the work to be done, I was told that I would be contacted the day before with a window of time for the work. That did not happen.

Outstanding service! Technicians were pleasant and thorough replacing the glass. Window was left clean and installed promptly. Very friendly team of professionals; represented Milgard very well. I would hope this team would return should I need any service in the future. Many thanks.

I was very happy with your installer. He was very professional and had the window replaced in a very short time. Very impressed with the way he put a drop cloth on the floor and took measurements to make sure he had the proper size window before he brought the replacement window in.

While It sucks that the windows had a defect - it is great that the service person can come out and replace them under warranty. The process to do this was extremely easy and I had absolutely no issues. Loved the service man.

The service technician was professional, knowledgeable, courteous and efficient. I greatly appreciate Milgard's policy that provides free window replacement for failed windows. For this alone I would recommend them to friends. Milgard's communication about setting up service calls, etc. was prompt and helpful. Thank you!

Replacement of "foggy" sliding door panel, and repair of hard to open bathroom windows. Siergiej did a great job addressing our window repair issue, answered all my question and fixed the problem very quickly. Thank you Milgard! We chose the right company for our window replacement years ago. We appreciate your assistance.

One of our new Milgard windows had water infiltration between the panes of glass. Called and reported it. Without hassle, the window was replaced in a reasonably prompt manner by two young fellows who were very professional. The service was simply excellent. Thank You.

I had a very pleasant experience with the service I received today on my sliding door. The two workers were clean and pleasant, made sure my screen was adjusted correctly and installed the missing bracket for the lock.

My French door handle and locking mechanism had been broken for a year and 4 months. I am happy to say they were finally fixed today! I am only giving 2 stars for customer service due to the length of time taken to repair the doors. But the repair guys who visited all get 5 stars. It was a bummer to not have use of the doors for over a year. But I am so grateful that they were repaired. Thank you for finally fixing the doors! I am excited to be able to open them and enjoy my back yard this spring.

Your fine staff was magnificent on their latest visit to my home. Replaced a failed large window in the front living room. Let me give a big shout out to Anthony, Scott, Rob and Alex. First class gentlemen.

We just replaced the windows a year ago. We found out that there was leaking water coming from the windows. We called the service and when the service worker named “Oscar” came, he checked and found there were gaps in the window meaning there was leaking water. He said he would return the next day to seal the leak on the window. The next day I waited for him to arrive the whole day but he didn’t even show up. I decided to call the service dept. and in the afternoon I told them my situation. I was on the call for almost 2 hours. The customer service and the manager tried to get hold of the this service worker “Oscar”.

Called Milgard regarding vapor/moisture between the panes. Customer service quickly found the initial installation, verified my dimensions, scheduled a replacement window and installation with no charge to me. 3 technicians came on schedule and replaced the window very quickly and professionally. My wife and I are very satisfied with the Milgard quality, service and warranty. Bravo Zulu (Navy term for a job well done).

The tech showed up on time, was polite and friendly and was done in just 20 minutes. It is so great to be able to see clear glass again after having particles growing between the glass since this past fall. Thank you!

Milgard replaced 13 window panes in our house. The windows were 10 years old, and purple was showing inside the panes indicating a seal failure. I confused things over the phone, so the first time they came out they found out they didn't have the correct replacements. 10 minutes later they were gone with the correct measurements. I was not home when they replaced the windows in two separate days (1 month between). I left a key out, and the only way we knew someone had been here was by looking at our beautiful, new windows. We are now Milgard customers for life.

The two workmen replaced the side window on one of our sliding glass doors. They were able to come earlier than planned which worked out better for me. They were done in about 30 minutes, no mess, no problems.

Replacement of two Milgard windows thermopane glass. Your two service personnel called and arrived ahead of schedule, did the job very well, to our satisfaction, and were very courteous and professional in the way both conducted themselves. Congratulations to Milgard for the skilled servicemen they send and their excellent warranty of the product they manufacture.

On our ten year-old house, two guys came out and quickly replaced three insulated glass panels that had leaking seals (moisture in between the panes) and they replaced all the dry, broken weather stripping around all of the operable windows. They were quick, polite and complete with their work.

We had 2 windows that had lost their seals. I called Milgard and they scheduled a repair day. A rep. called me the day before with expected time of the repairman and he arrived at the start of the 2 hr. window, so I did not have to wait around all day. I have had these windows over 20 years and they still look good. I am so happy they could be repaired so easily and for free. From the phone rep. to the repairman everyone was courteous and professional. I would recommend Milgard to anyone.

Bridgetown Door and Window company replaced the old slider and asked Milgard to come and assess the set-up and make any necessary adjustments. A really nice man arrived on time and quickly made slight adjustments and helped fix a safety feature of the door. He made sure that I understood how to use all the features before he departed.

Everyone I talked to and handled my issue was so nice very professional. The installer was very professional and work efficiently. I had a great experience with Milgard windows and will pass this along to anyone who needs windows. Thank you.

Once I got the appointment every was efficient and professional. The service technician was friendly and very helpful. But the appointment setting is less than efficient! I did it online and then waited for weeks. I finally made phone contact (again not easy) after a few weeks. I had to start over again! The online process was a complete waste of time.

Door rollers were shot. Techs came and were respectful and removed the door, showed me the rollers, replaced them, the roller track and even a partially broken lock mechanism. They wore booties in the house and were very fast and efficient, spending about 30 minutes to complete the work. My wife doesn't think the door has ever rolled as smoothly. I'm very happy!

All of a sudden this year I noticed that several of my windows had started exhibiting "silvering" and discoloration. I called Milgard Service, and they were extremely helpful in setting up an appointment, and helping me locate the number. Once the new windows were ready an appointment was set for delivery and installation. The service people were always courteous, on time, and very pleasant to work with. Very happy with the service and warranty. Now, if we could only extend that to the window screens I would be an extremely satisfied customer!

Outstanding service! Easy to schedule, excellent communication to remind of appointment, early call to say they were on the way. Friendly, efficient crew replaced window in just a few minutes. Milgard service is awesome!

Milgard team arrived on time. Courteous. Fast installation. Window looks great. Love the warranty. For scheduling, I had to call the Milgard office to follow up and schedule our replacement even though the website said they would contact me. They said they were backlogged.

Technician did a superb job fixing our door and explaining how it worked. The contractor we hired to install it didn't even explain how the door worked. Probably should come with a video on YouTube with instructions!

I had some living room windows that had failed and needed replacing. I was very happy with the service I received. The appointment was made, I got a confirmation email and call prior to the appointment. The service men showed up exactly when they said they would and got the job done very quickly. The only thing that would have made it perfect would be if they had washed the windows at least on the outside before they left.

Delivery and install was great. The installer would fit any ideal expectation that a customer would have! The timing for the whole process was long - exactly 30 days. Local supplier sent service to measure and confirm needed glass then entered info into Milgard's system. Call from very polite and informative customer service informed very well.

Service tech was great. Had an opening and came 2 days early. Not sure Spokane Valley is a "remote" location according to the scheduler. Would have liked to not wait so long for a lock replacement to secure our home.

Customer service was great. The installer was fast, on time, very friendly, and did high-quality work. The only negative is this: The window shattered on its own during a very cold spell. I felt like it was likely due to a material defect and should have been replaced for free.

Door handle repair - This is the second time this tech has been to my home (unrelated issues). Both times he has provided outstanding service. Friendly, professional, competent and courteous. I couldn’t ask for anything more. I highly recommend Milgard.

We have been in our home almost 14 years and one of the French doors had a glass panel with a leak. Thanks for the warranty that Milgard offers on all their glass windows/doors, we had the panel replaced today. Scott and Anthony were professional, and efficient. The new glass looks great. Thanks for the great customer service. Geralyn **.

Great customer service. You have to wait a few weeks for an appointment but considering we are getting the windows replaced as part of the warranty it is hard to complain. Technician was friendly and quick - even showed up early!

You came out, recognized the seal failure and replaced the faulty panes under original ownership warranty even though I was in process of selling said home. The new owners and I do very much appreciate your standard of excellence. Above and beyond my expectations. Keep up the good performance and companies like yours are few and far between. Well done guys!

Great service. However almost every time I get a new window there is so kind of scratch or mark in the new glass that either comes from factory or it happens when installed! Leaves me a bit disappointed. Noticed one at the top of my new large window when they left.

Webber ** was out with another resource and once again, Webber rocked it! We've had problems with air leaks and whistling with the windows Milgard replaced via warranty. It's been a long and frustrating process, but each and every time we have had interactions with Webber **, it's been a pleasurable experience. If the rating was just for Webber, it would be 5 stars, but history still has me reluctant to give Milgard a 5 star rating.

Purchased window had two small (1 mm) bubbles (cat's eye) in the interior glass of a large, tempered, picture window. Window was replaced without question. Experienced crew did job in 20 min. Crew arrived on time, were neat, and finished job looked great. I am very happy with the service provided by Milgard.

Pilar ** arrived on time. Work was completed in less than one hour. Was polite, knowledgeable, quick and left no mess. My only concern was that this was reported in the first part of November and it took until the end of March to complete.

Marco texted me when he was 15 minutes away, was very professional, and fixed our window quickly and explained the work he did. We couldn't be happier with the service, and all of our Milgard windows have been great. Thanks!

After owning our home for 5 years some of the windows, primarily ones that were in direct sun, experienced failure of the seals between the dual glass panes. Called Milgard and replacements was done on warranty although it took a year to complete. Service rep was very good, even found an additional failed unit and had that one replaced too. So service is great but I’m a little disappointed that the windows failed so early in their life. Our neighbors have the same issues but because they bought from the builder who had a mortgage on the property Milgard considers them as not the original owners and will not honor the warranty.

Called few days before to remind us, called 1/2 hour before coming the day of and were right on time, very professional and very nice. The 2 guys that came they did a great job installing the replacement windows, we are very happy customers!!!

After 3 extra windows made to correct a 1/8" overshoot in length. No biggie. 2 next mistakes were avoidable. 1st mistake, the HxW were reversed at some level. 2nd mistake they ordered a single hang instead of a double. That is 3 windows made that they consider garbage. Time to wait for correct window, work time, delivery, garbage. Total avoidable cost to Milgard and the landfill. I left the 2 extra windows on the curb. Maybe someone will find a place for them.

Workers arrived before the scheduled service appointment and efficiently removed the scratched window panes. New windows were in place quickly and efficiently. Both workers were friendly and polite. The windows needed to be cleaned of hand smudges as well as adhesive and traces of the styrofoam squares that separated them during shipment. More cleaning was needed after the workers left unfortunately. Overall though a job well done. Thanks Milgard.

Requesting windows to be replaced under warranty has become cumbersome - find the number on the windows, measure the windows, submit pictures... This took a long time for 5 windows, and in the end a rep came out and measured anyway. I preferred the old way - a rep comes out and measures, then comes again to replace.

We could not get window to open or latch to return to closed position. Chuck knew immediately how to free the mechanism & did so promptly without damaging the window or latch - & didn't make fun of us for not knowing how to do it ourselves.

I was very pleased with the service we received on Thursday when we had our window replaced. The technician was available earlier than originally scheduled and he called to see if he could come earlier. He arrived as promised and was professional, quick, and left no mess. Thank you!!!

We have been trying to have our patio door project finished for 2 months now. It all started with a measurement mistake from Home Depot of Flagstaff installer where a smaller door was ordered. It had to be temporarily installed for another to be ordered which was their mistake but this same door also had a faulty roller on the bottom that wasn't adjustable and handle latch was not working also. So we then had a temporary door that didn't roll easy or lock which would be product issues.

I waited one month for this door to be installed by Lowe’s. Once the installers installed the door they commented that there was a noise being made as the door closed. They mentioned they thought the door frame was bowed. The Milgard specialist came out a week later to look at it and said it was no big deal and it was fine. I’m really hoping that’s the case. I paid a lot for this door and waited a long time to get it installed.

The sliding door was replaced on the date promised...couldn't be happier. On a second matter. I had visited your DENVER show room on another matter (window balances). I was aided by Latrelle **, Jose ** and Dennis **. I was so impressed with how they helped me that I requested their names so that I could pass on to you how gracious and courteous they were to me. Exemplary!! They helped me understand how to do the minor fix and even gave me an in-house practice. All with smiles!! Great employees. You should be proud.

Technician called a half hour before appointment and arrived 10 minutes early. Was polite and well groomed. I showed what the problem was and he tackled it immediately. He had the job done about the same time the appointment was for. If I hadn't seen him do the job and the new window, I would have never known he was there. Great job!

Our technician and service appt went well and we are very happy with the results. The reason I haven't provided a higher rating is that I submitted the request for service on Jan 28th and the appt did not happen to Mar 21st. I don't know if there was a gap between placing the request with Lennar or Milgard scheduling the appt but 2 months seems excessive.

I’m a contractor and decided to go with Milgard. What a mistake. It’s been almost 1 year and they still can’t fix a defective door. Call 1 - "Oops we made the doors wrong." Call 2 - "Oops the new doors glass is all scratched up." Call 3 - "Oops the new glass doesn’t fit." Call 4 - "Oops the bad design pops the outer trim off and scratches the door every time you open and close it." Call 5 - manager, "I assure you we will fix this and we’re sorry." Call 6 - customer and I still have not heard from Milgard. Don’t buy. Don’t buy. Please don’t buy from them.

Although we had to reschedule the original date due to technician availability, that was handled well and on the new date, the techs were on time and completed two replacements in a difficult spot expeditiously. When they were done, you couldn't even tell they had been there except for the shiny new windows.

I just purchased 48 windows and doors last summer... It took 3 appointments to get one stuck window fixed. Each appointment is scheduled weeks out, you get no appointment window until about a week away and no one calls to confirm that it works for you. Then, the service techs don’t show up during the 2 hr appointment window... They call at the end of it to say they are 15 min to an hour late... Can you wait? Not helpful.

Gain they were not correct, except this time it was the quality of the screen used. They were sub-standard at best. New screens were again ordered and were installed and are fine. It is hard to understand how Milgard installs wonderful (and expensive) windows, but the screen are sub par.

I set up this appointment for my mom when I went to see her for a visit and had noticed one of her windows had failed. They set a date for the following month. They emailed and confirmed a couple days prior. The installers were punctual and very polite. The whole swap took less than a half hour. Excellent customer service. Thank you!

Patio door warranty repair - Prompt response. Prompt appointment availability. On time technician. Efficient and complete repair during first visit. What else could I want other than to have the door not break in the first place?

The service tech was professional and timely ; however, your SCHEDULING DEPARTMENT lacks follow through - Appointments are scheduled with customers and no one ever calls to confirm or inquire if that appointment time works with their schedule. Just happened to be off work that day. This has happened to me twice.

The men were good on the install. However there was some confusion on the glass that was brought out to the job to get warranted. It would be good to request an on-site visit prior to warranty work being ordered to confirm all material arrives with the men. They installed 10 panels in less than an hour.

So far, so good! Lisa on the phone for Milgard national seemed so friendly and helpful; Susan at Pacific Woods Glass near our home is also very thorough. So far, I'm impressed. Hasn't been installed yet (in process), but so far so good.

I emailed Milgard regarding a kitchen window that had developed spots inside the glass. They contacted me right away and scheduled service. Their service person was great. He arrived when promised. He was very pleasant. He completed the work quickly. Very happy!

Jim called before he arrived as courtesy and arrived right on time. He was polite and friendly- even to our pets! In no time at all he assessed the problem with my doors, made adjustments and recommendations. He fixed everything just right! Thank you for sending Jim - what a pleasant experience!

I cannot say enough about the service and professionalism from your staff. I called in to get a window lock repaired and sliding door screens installed and the young lady helping me was very kind and knowledgeable. She set my appointment and told me that two days before I would get an email confirming a 2 hour window for service which I received. Thursday, March 14th my doorbell rang in the PM and Alex, along with another tech said they were in the area and asked if they could perform the service a day early.

The two installers arrived at the earliest estimated time (noon on a 12-3 timeframe). They took a total of 30 minutes to remove and install a new pane. They were very polite and efficient. I was very impressed with them. They left the work site clean and made sure the glass was sparkling clean.

I purchased windows with a full replacement guarantee. A broken window was replaced in a timely manner with a simple call to customer service. The team arrived in the designated time frame and completed the replacement in 15 minutes.

The service was scheduled to start on March 13th between 9:30 &11:30 a.m. The service tech called at 9:30 and informed us they were on their way. They arrived twenty minutes later and began the project. The windows were 16 years old so they had to replace several panes. They were very efficient and got the job done quickly. I was very satisfied with their work. Where can you find a deal like this, total cost $0.00.

I have had a positive experience with the warranty replacement of my Milgard windows from the first phone call with Lisa to the service appointment with Webber. Phone communication was simple; Lisa responded to me, resolved the issues and scheduled the service appointment. Webber arrived ahead of schedule and replaced the affected windows. He worked quickly and respectfully. Thank you Lisa, Webber, and Milgard for making this a straightforward experience!

A new window had a blemish. Milgard replaced it without a problem. The only suggestion to improve is, we were told the tech was coming between 8.30 and 10.30 am. We got a call around 1 pm. All went smooth, however, if we weren't going to be home, and we had to wait, this could have been a problem

The inspection and identification of the problem was done professionally, parts and replacement date was done timely. Installation crew was on time and very professional, they made sure that I saw and what they replaced and that it was aligned and working properly. I give them 10 out of 5 stars!! Well done on work and customer service from start to finish. Highly recommend Milgard Service. Thanks.

Replaced 3 fogged windows. The 2 Milgard repairmen called 45 minutes before arriving which was helpful since the phone message I received a few weeks ago stated they were scheduled for next Tuesday. Both were courteous, efficient and even checked another problem I was experiencing with leaking duo patio doors.

I am very pleased with Milgard's Lifetime Warranty. I bit disappointed that my warranty work took (2) visits to complete due to a bad measurement and grid configuration. However, the actual service calls were stellar from all aspects.

Because of imperfections/spots in many of my windows, Milgard was wonderful to replace them because of their Lifetime Warranty. I had the pleasure of John, the Service Tech, do the replacements. He even had to make a second trip replacement for another replaced window. John was professional, quick, very neat and pleasant. He is an asset to your company. Please thank him for me. Carolyn

Milgard did an excellent job of honoring their Warranty agreement. We purchased our original windows in 2003. They came out immediately after my call and made an appointment to replace the windows I had a problem with. They did a great job with the replacement of the glass.

Milgard's technician arrived within the time frame and called 20 minutes ahead arrival. Explained what the problem was with one of casement window (contractor mistakenly installed two pieces of plastic parts backwards - the part intended for the left side of the window was installed on the right side and vice versa the part for the right). Then he demonstrated how the window can be tilled from the inside of house for easy cleaning (which was not shown by the contractor when all of the windows and doors were replaced with Milgard windows and doors back in 2016 during a whole house renovation). Thank you Milgard!

We were given a 2 hour window. We got a phone 45 minutes prior to our window and the serviceman was able to come early which was great. He was in and out in a flash and very personable. Great service!

July 30th I paid $6000. for a Milgard door. They said it would take 2 months to build. My door came Sept. 27 and the frame was not made properly. So 2 more months and another door delivered. The doors were all bowed. There was no weather stripping, no keys for the door and no screens. I waited 2 more months, called on Feb. 18th and found out they never made the doors. It ended up being a good thing because my contractor found out they hadn't drilled out the weep holes and the water ruined my NEW hardwood floors. Now those have to be replaced. I just want my money back for all the damage this company has done.

Phone help was good, scheduling took quite a while to get an appointment. However the Technician is fantastic and the service excellent, in time, clean, thorough, competent, friendly, polite, and the repairs effective.

Our original door was defective. The Milgard technicians came out a few months ago to replace it, but the replacement door was built with the wrong dimensions. This time the door fit. The technicians did a great job.

Repair guy called to let me know his arrival time and he showed up with all the parts to repair 5 windows. He was thorough, fast and gave me some advise to keep the windows working properly. Very happy with this experience and really happy that all my windows are working properly.

I need a keyed lock repaired on my sliding glass door. Your service tech Eric came prepared with the right parts to provide a complete repair of the lock to my satisfaction. The closing and locking of the door now works properly.

Warranty is essentially worthless if they don't have a designated rep in the area. The seal broke within a few years of installation despite very gentle treatment. I have been trying for four months to get the window repaired. The rep from whom I purchased the windows dropped Milgard and there are no others in the entire major metropolitan area where I live. Finally someone at Milgard said it would be repaired but they had no idea when parts might come in, and referred me to another number in the company where messages are taken but no calls are ever returned. Make sure there are multiple reps in your area if you plan to use their windows or there is no protection for the consumer at all. Very disappointed.

Your repair appears to be a problem with the installation and caulking rather than the product. I had my maintenance man repair the caulking to expedite the repair due to the recent rains and potential for more interior damage. The only complaint was the length of time in having someone contact me to arrange the appointment for your customer service to find the problem.

I had three windows that lost the seal and had dots between the two panes. I called the installer and they said to call Milgard. I called Milgard and gave them some information and they set up a date for the repair. The repairman came early the day he was scheduled. It only took about ten minutes per window. They look brand new now.

Had windows installed by a third party, Design Windows and Doors, on 25 Feb. Noticed a double hung privacy window in our bathroom was not locking. Called and had an appointment within 72 hrs for a tech to come out. Arrived early morning, maybe 10 am. Completed everything quick. No paperwork. Awesome!

Need to have representative perform measurements for replacement to eliminate errors. We needed to have a second window delivered/installed/ since the owner made measurement was made from the interior of the room and the installer indicated it needed to be made from the exterior - something the owner cannot perform. This was the first time we, as the owner, was required to measure the window while in the past with other replacements, the measurements came from the original order on file at your office.

House is now 11 years old so out of warranty for us, not being the original owner of the house. 3 windows have lost their seal, that is not quality window seals should last much longer than that. The good news is they haven't all failed so a few thousand gets it fixed and hope the rest don't follow suit otherwise it's going to get very expensive.

The repair man was just a little early which made me happy to get onto the other tasks at hand. He was polite and very efficient. He completed the task in a half hour and was on his way. He shook hands and said good bye. He had great things to say about Milgard and its warranty. I too am very pleased with it. I have spend thousands of dollars on windows over the years and this was the first one that failed. I thank him and the company for response.

All our doors and windows are from Milgard. The larger patio door would not operate (around February). In fact, it came out and almost fell on my wife. We initially had an appointment in April, but my wife was able to get it moved to March since the door was unstable, and seemed like it could fall at any time. The repair-man (Jim) was very professional and completed the job in about an hour. Thank you, Jim! Thank you, Milgard!

Awesome - Juan and Marco are superstars. I was super impressed that 1) Milgard was standing behind their 100% no hassle guarantee and 2) with the two guys that came out to do the work. They were professional, very nice people, and did the job quickly and efficiently. I will definitely recommend you to anyone who asks about windows or doors. Cheers!

The person helping me was beyond efficient, asked me questions to the point and zero run-around. The entire effort on my part took less than 10 minutes while I spent 3 full days trying to locate the parts in Seattle-Tacoma area. This was amazing. Thanks.

Milgard makes horrible windows! Almost every seal in our entire house failed after 6 years which was shortly after we bought our home. Because, we were the 2nd owners they wouldn't replace them. Now, every window has failed. Shame on Milgard to offer a phony warranty knowing that most people don't own their home for more than 5 years.

The Tech has been here before and always does a great job and always calls when he's coming. He has replaced 4 of my windows glass and I can't say enough about the great job he always does! Thanks, Milgard.

Milgard rep arrived within the scheduled time frame. He gave me a call 1/2 hour prior to arrival which was nice. He was efficient, friendly, and did an amazing job. I appreciate that Milgard has lifetime warranty for the windows for the original owners. The seal had broken on my sliding glass door and Milgard replaced it without any hassle. Excellent customer service.

It took a while but finally it all worked out well. We had some windows that were very worn out - we were not the original owners but the warranty should follow the window and not the owner - I mean really? However - Milgard customer service, after several attempts and conversations was able to help us get some of the faulty glass replaced. We only need pay for the labor which seems fair. So for this I am grateful. AND because of this when we go to redo the new addition we will be putting in approx. 6 new windows and a 2 doors. They will be Milgard for sure. And we will also have a positive story to share thus making Milgard a name you can trust. So thank you for being honorable and for standing behind your product.

Awful experience. Every window ordered has come in with one or more problems including: wrong thickness, wrong size glass, bad install, Low E failures, wrong size screens, etc. This is not the same Milgard quality from 10 years ago. And each time the 'new correct' window is ordered, it is another 6-8 weeks to attempt another reinstall and the reinstall fails. Groundhog day every month or so. A lot of upheaval when considering we have to move furniture out of their way each time and block out a weekday for the install/repair. They should be paying us for this awful experience. Still not done. The June window took 6 visits including install to get correct. The October windows, installed January, attempted at correcting today --- wrong size glass. Another 6-8 weeks to see if they can correct the issue. No quality control at the factory!

We had a Milgard garden window that began leaking. I called our window installer and they put us in touch with Milgard. Someone came out promptly to assess the situation and a date was scheduled to fix the leak. Unfortunately on the scheduled day, the installer discovered the replacement glass had not been ordered. A new date was scheduled and the replacement went smoothly. Every interaction I had with Milgard was good. They were professional and apologetic when the glass wasn't ordered. The installers were professional.

Some of my Milgard windows developed condensation and were foggy. I contacted Milgard and since they have a lifetime warranty they sent a technician and replaced the foggy windows. From the moment I contacted them they were great. They were professional, understanding, courteous and made the process easy. The technicians that care to my house were very nice and professional and got the work done in an efficient and fast manner. Very happy and would definitely recommend Milgard.

I called regarding some discoloration/speckling with a glass slider that was approx. 5 years old and still under warranty. They gave me an appointment 1 month out and replaced it that day free of charge.

The workmen came on time and did an excellent job. They picked up the small pieces that we cut off the trim. They finished up the job in a very short time. We had one window that did not close properly and they tried to adjust the window, but could not because the window frame and changed. They showed that there was no problem with the Milgard window.

The 2 techs replaced 9 of 10 windows and doors that had leaked. Good job overall, and the new ones look fine, thank you. A couple caveats: We had shutters over 2 of the windows and we were not told that they needed to be moved by us ahead of time. I was able to do this, with guidance from the techs. One leaking sliding door could not be removed by the techs to change the glass, and had to be left as is.

The fellow called first to ask if we still wanted him to come to our home to replace a window as it was raining really hard. We said yes and he came in a timely manner and completed the job and was very neat and friendly.

I am satisfied with the product but somewhat unhappy with the service. It took several attempts to get a screen replaced for a brand new window. After installation, we noticed there was a small tear in one of the screens. The installer tried to re-screen it but in doing this he had too much tension in the middle and the framing bowed inward. This was NOT Milgard's fault. A new screen was ordered and shipped from Milgard. It arrived damaged to us. In calling Milgard the woman on the phone was not very friendly. She did order a new screen and it was going to be driven out. On the date that it was supposed to arrive, the driver called and told me this screen was ripped and a new one would have to get here. He told me that someone from Milgard would call me in a couple of days.

My recently installed sliding glass door jammed in the locked position. I called Milgard service and a service call was scheduled. Guillermo arrived at the scheduled time, listened to my description of the problem, inspected the door and explained to me what he thought the problem was and how he was going to proceed. After drilling out the handle, he thoroughly inspected all the components, cleaned and lubricated as necessary and made adjustments as required. Throughout his visit, Guillermo, remained professional and very pleasant in his manner toward me. I was very impressed with his technical knowledge of the product and his thorough pursuit of the solution. It was my privilege to have Guillermo come to my aid in correcting my problem.

Asked to come to repair two windows. They had cancellations so came early, which was great. Worked efficiently and did a great job. BTW, although service was great today, it took a LONG time to schedule this visit from the time I first contacted Milgard - a little cumbersome of a process.

Replace 3 windows. I cannot began to tell you how much I appreciate Milgard... Thank to you I will receive my balloon payment from the new owner... Your men were professional and were very courteous too... TRUST ME, I WILL ALWAYS RECOMMEND MILGARD.

Pete and Sam could not have been more professional or skilled. Pete texted me (so much better than a phone call!) early in the day to let me know when they would arrive. They were friendly and polite, and replaced the windows and cleaned up quickly. Excellent service all around! My thanks to everyone involved!!

Getting an appointment and keeping the appointment has been an issue over this last year (two different windows). We were gone on vacation the week before replacement and an email notification changed our date. Luckily we could request the first appointment. Customer service has improved and they have been more considerate about our dates and times for replacement. That was not the case when we first asked for service last year. The service men have always been professional and polite.

Ordered 2 sets of doors. On one set, the exterior paint had marks from sanding. Your solution was to replace doors. First attempt to replace was cancelled by you on the same day of appointment to replace. Second attempt to replace was successful.

The Milgard service rep came out and fixed our problem, answered our questions and instructed us on the proper way to lock our doors. The rep also adjusted our slider door so that it moves much smoother and with less effort.

When I called in to tell your Customer Service that my slider handle did not work and I could not lock my door they were very concerned. She said you were booked out 3-4 weeks but she was going to try to get me into the schedule since it was a security issue. I called on a Thursday and you all came out on Saturday. The door works beautifully and I appreciate your professionalism and concern for your customers!!