Maytag Dishwashers Reviews
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Maytag Microwaves manufactures microwave ovens available in countertop and over-the-range configurations. Its models include features such as quick touch settings and sensor cooking.
Visit www.maytag.com- Effective cleaning performance
- Quiet operation during cycles
- User-friendly design features
- Control panel malfunctions frequently
- Long wash cycles can be inconvenient
- Limited customer service support
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Maytag Dishwashers Reviews
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Reviewed Aug. 24, 2016
We purchased a Maytag MDB7749SBWO Maytag dishwasher. Suddenly the control panel does not work. Trying to find out why I found that there are thousands of complaints about this known defect with water and steam getting in and corroding the control panel. Shame on Maytag for continuing to sell these without fixing the problem. I expected my dishwasher to last many years based on the Maytag reputation instead I need to replace it. I am not going to spend the money on a repair with a machine that will have the same problem again according to other consumers.
Reviewed Aug. 16, 2016
I have only had this Maytag dishwasher for 2 years. My control panel has gone crazy! The child lock is blinking and I never touched it. I have tried to clear it by touching the heated dry button for 3 seconds, every once in a while it will clear. It eventually will start blinking again on child lock. I did research and have found out that I'm not the only one that is having this problem. I now have to get it fixed.
Reviewed Aug. 14, 2016
The 2013 Maytag dishwasher panel broke 13 months after the purchase. After several phone calls and complaints they agreed to replace the panel at no charge. Since yesterday I have the same problem and need them to replace this washer. I am on a limited SS income and I am not in a position to purchase another washer after 3 yrs. My previous one lasted almost 15 yrs. This is totally unfair and I hope that Maytag replaces this entire machine, not just another repair. It will cost them a lot less to do that by either sending or having LOWE'S to replace this one. Thank you so much.
Updated on 09/16/2016: Maytag is asking $300 to fix it and they will not replace it. So, by coincidence a friend of mine had the same problem and she did the following and I repeated these steps and now dishwasher is working. Turn off the switch or unplug, or turn off from the circuit box, your dishwasher. This cuts off electricity to the washer totally. Wait 30 seconds. Push the "cancel" button and hold on pressing it for 30 seconds (precisely, not less). Push then, the "start" button and hold on for 30 seconds again. Turn on the power and the cancel light will come on and let the cycle finish do not touch anything, until it is turned off and the light goes off by itself. Then, choose your selection for washing push start and see if it works. It did with mine and hers. Good luck and LADIES- YOU CAN DO IT, if this little old woman did it by herself.
Reviewed Aug. 12, 2016
Purchased a new Maytag dishwasher just under 1 year ago. After a 5 months it started not working. We called the dealer - who gave us a number to call because it was under warranty. We called the number and it took days to get someone to "look at it" and not fix it. It needed a new part. It's been over a week now and we haven't heard anything, and still no working dishwasher. Our last two dishwashers lasted over 18 years. Kenmore and Whirlpool, never had any issues. This is our first Maytag. Service has been snail pace slow. Don't buy a Maytag dishwasher unless you want to spend your life washing dishes.
Reviewed Aug. 6, 2016
It failed only four years after purchase. Replaced the control panel/ touch pad and in 2 years that failed... Why hasn't anyone filed a class action suit against Maytag for shoddy design?
Reviewed July 29, 2016
I purchased a Maytag dishwasher four years ago and it has been serviced six times in those four years. Not just small things, main parts. Control board twice, control panel twice, and cleaning terribly the other two. They replaced the control board once and then would not do anything after that. I just got it replaced four years into this nightmare only because I bought a Sears home warranty plan and they are replacing it. I would never buy a Maytag appliance ever again.
Reviewed July 25, 2016
Note:This is in response to a very poor customer service experience with Maytag about a dishwasher purchased. We bought a Maytag dishwasher 19 years ago, and we used it nearly every day without any problems. Recently the plastic retainer for the door spring broke. The retainer should have been made of metal, but that is another story. After 19 years of use we thought that maybe it would be wise to just replace the machine. After all, 19 years without troubles is pretty good. Based on our good experience with the old machine, we purchased a new Maytag (model MDB4949SDH, serial no. F53506533) that appeared to be similar to, or slightly better than, the old one. That was a gross mistake which I regret bitterly. We should have just repaired the old machine. However, the Maytag dealer did not allow returns. Small wonder.
When we use a dishwasher, any dishwasher, we remove virtually all foods and hardened materials from dishes before placing them in the machine. We use the machine for final cleaning and sanitizing. We have never, ever used a rinse aid, because the local city water is not hard and it leaves almost no residue. A rinse aid is never needed. During the drying cycle of the old machine a fan turned on to discharge the internal steam out of the machine through a vent in the door. It worked well. We could see the steam come out.
One would think that an engineer, supposedly educated in multiple areas of physical science, would understand that at a given pressure and temperature there is an equilibrium between liquid water and vaporized water, and that only so much liquid water can evaporate into the provided volume of air space. To put that more plainly, not all of the water on the wet contents of the dishwasher can evaporate into the limited interior of the dishwasher, so the contents remain wet.
The only solution is to provide for a removal of the steam by way of a fan and a vent, which the old dishwasher did have. Evidently the new machine does not have such a provision. No fan can be heard, and no steam can be seen escaping. However, when we open the door, steam comes billowing out. The water vapor condenses on any surface available, both on the tub and the dishes. Thus, you get wet dishes. The only solution is to open the door, let the steam come gushing out, and then leave the door open for a considerable time so that the hot, wet dishes can dry without being surrounded by the steam that would prevent drying.
The holes in the bottom of the tableware baskets are large enough to allow the handles of the utensils to fall through. We can't use the new baskets. We did not have that problem with the basket in the old machine. We have had to salvage the tableware basket from the old dishwasher to use in the new machine. Trying to use the basket covers on the new baskets to hold the utensils is an aggravation and limits the capacity of the basket, and placing the utensils in the baskets with the handle up would hinder free flow of the detergent solution and decrease the effectiveness of the washing process. I think that is a poor option. Even Maytag recommends placing the handles down if possible.
One might also point out the profound inaccuracy of the digital clock on the dishwasher. For example, if you select normal wash and heated dry, the clock will say that 2 hrs 37 min are required. A reliable kitchen timer measures it at around 2 hours, an error of approximately 23 percent. That does not affect the performance of the washer but for a $600 machine I expect better. Added note: When releasing the steam to then continue the "drying process" the steam nearly burns the user each time. Maytag won't replace it or refund money. They did not respond to the complaint outside of a "we like our design, live with it" attitude when we contacted them on social media.
Reviewed July 24, 2016
We purchased a high end Maytag Dishwasher from Lowe's just 2 years ago. Within a year the machine was turning itself on, beeping for no reason, and eventually the functions on the control panel stopped working. When I called Lowe's they gave me a number for a repairman who informed me that the cost of a new control panel would be $514 and it's a known issue with moisture getting into the control panel. This is unacceptable. There are hundreds of complaints and a class action lawsuit regarding this issue and yet Maytag has done nothing to remedy this situation. I am forced to purchase a new dishwasher and I will never purchase another Maytag product.
Reviewed July 22, 2016
We purchased all new appliances 3 years ago including a Maytag dishwasher. Same problem as a lot of others. We had the control board fail three times in just four months. Now today the repairman came and while he was here contacted other Sears technicians and Whirlpool technicians. They came up with the idea to replace the detergent dispenser which they said is causing the main control board to fail. However, while the tech was on the line with Sears and Whirlpool they done troubleshooting on the detergent dispenser and found that it was all within specifications. In fact, that was not a problem because it worked as it should. But in their wisdom they decided to replace the detergent dispenser.
We now have to wait another ten days for the part to arrive and reschedule another appointment to have the detergent dispenser that works replaced. The serviceman that was at our house said that they are making him replace a part that is working and that this does not need to be done but he has to take instructions from Sears technicians. Our service person said that he doesn't anticipate that replacing the detergent dispenser will make the dishwasher work but he said if it does it will only last a few weeks as before and then fail once again. We have the dishwasher on extended warranty and there are about 22 months. I suspect that this one will be going to court to get resolved. Never Maytag again or Whirlpool.
Reviewed July 22, 2016
I purchased our Maytag Dishwasher in 2014 (Model # MDB77495B) and after a little over a year, of course after the warranty had expired the panel started to act up. I did get it repaired costing over $300 for parts and service thinking all is well. The repairman that came out had to come out twice once to look at and then again to fix after the part came in. We had a conversation and he said that was common with this brand, the steam sometimes affects the panel. I spoke with Maytag about getting an extended warranty but after looking at the cost passed on it. Well now the panel is acting up again. If Maytag thinks I am going to have another repairman come out well think again. I will see how much the part cost and do it myself if it cheap enough, if not I guess I'll be back to washing dishes by hand for awhile.
I bought this brand feeling that it was American made and the cost was on the expensive side that it would last. I am disappointed that this has happened again. For the money spent it should last at least 10 years. My old dishwasher that was given to me used lasted over 15 years with not one problem. It's a shame we cannot get good working appliances as we did back in the day.
Reviewed July 20, 2016
We purchased a Maytag dishwasher, Model #MDB7749, in the belief that it was a quality product. Many initial reviews were positive. Unfortunately, that decision was a mistake. The washer is only three years old and the control panel has failed. We are unable to select wash cycles. It defaults to Auto Clean/Heated Dry only. The washer has been lightly used.
An online search found numerous complaints for control panel problems with this Maytag dishwasher. Please check ConsumerAffairs, Amazon, or Maytag's own Facebook (Maytag was forced to create the Facebook page in 2010 under a mandate from the Consumer Product Safety Commission after a recall of dishwashers for fire hazards) before making any decision to buy a Maytag/Whirlpool appliance. It would also be wise to purchase an extended warranty.
Our Whirlpool clothes washer failed after 5 years (bearings + controls). We can't afford to replace a major appliance every three to five years. The estimated cost to repair the dishwasher is $300 - $400. Maytag/Whirlpool customer service is indifferent to helping its customers. It's disappointing to see a "made in America" company produce such poor quality products and not support them.
Reviewed July 10, 2016
I purchased this dishwasher from Sears in July of 2013. Barely 3 years ago. The last few months the controls have been acting odd. The control lock would automatically just turn on at odd times. Yesterday when I hit 'normal' cycle it went to a different cycle and had many other options lit. It would not start. Finally it went dark, no lights, no nothing. I see many people have had these types of issues with this type of Maytag dishwasher. Disappointing. A dishwasher should last longer than 3 years. Sears said they would send a repairman out but it would have been minimum $200 after it was all said and done. I'd rather own a non-Maytag dishwasher so we went and bought a different brand.
Reviewed July 8, 2016
We have a Maytag Dishwasher Model MDBH949AWB. We have purchased the extended warranty. Today, after more than 100 minutes on the phone, mostly on hold, we were unable to schedule an appointment to replace the control board, or even have them verify that we have extended warranty coverage. It generally took many many minutes to get a person, only to be referred to a different person at a different number. Nobody had "access" to our extended warranty info, and to go further into getting a repair scheduled, they said they needed that info. I finally went on their website, and after keying in extensive information, I got a screen saying they were having trouble with their website, and to please try again later. So I did their "chat," and ultimately they told me to call 866-730-6094.
The earlier numbers I called, in sequence, were 866-576-1660 (53 minutes on hold); then told to call 866-265-0029, for another long hold. And then told to call 800-626-4342. Long hold, and I hung up. At one point, I think the second person I actually spoke with gave me an "incident number" of **. My "extended warranty" expires in Feb. of 2017, and they even asked me to renew early. Since the warranty seems totally worthless, why would I do that? Terrible customer service. Won't do business with Maytag ever again, and am warning others not do so either.
Reviewed July 2, 2016
A dishwasher was on sale $500 and stopped working in under two years. It was a stainless steel Maytag. No one will help service it, and it seems unreal that a dishwasher should break down so very quickly. To not already work in under two years is astounding.
Reviewed June 24, 2016
Purchased Maytag Dishwasher Model MDB7749SBW3 in April 2014 along with other Maytag appliances to go into our home in the Georgia Mountains. Purchased Maytag for 2 reasons: 1. American made 2. Reputation. Bottom line, after just 2 years the dishwasher has failed. I prewash by hand everything that goes in. First the "normal cycle" stopped working. Then lights on front panel would randomly turn on and dishwasher would turn on by itself, and run for hours. I suspect this could be a fire hazard. I have tried front panel resets, cycling power, etc. Nothing works... It is really sad that American products are third world. I will replace the board myself in hopes of getting another couple of years out of it. No more Maytag for me. Rest assured every time I see someone in Home Depot or Lowe's, looking at Maytag appliances, I will go out of my way to warn them.
Reviewed June 24, 2016
The control panel malfunctioned after 3 years and no longer under warranty (older units have a 1yr. warranty and newer ones have a 10 yr). Called Maytag and company denied any issues - misinformation at best. Called a local appliance repair person who said this problem is very COMMON!! Moral of the story - DO NOT BUY MAYTAG. They do not stand behind their faulty products!!!
Reviewed June 14, 2016
I purchased this high-end dishwasher 7 years ago and 3 years of fairly light use, the control panel on the top would operate sporadically or not at all. Called the dealer who sent out the repairman that installed it and had to replace the control panel to the tune of $300 once the labor was included (took 2 visits as he had to order the part, so 2 trip charges). Now 3 & 1/2 years later, it is doing it again!! A call to Maytag and then a transfer to Whirlpool customer service got me nowhere. They said there were no recalls or documentation for problems with the dishwasher. Really??? I see lots of complaints on this problem with very similar Maytag dishwasher models. They would not send me a new part at no charge as a result but offered to set up a service appointment for me so I can spend another $300 (probably higher now after 3 years) and would register my complaint. Thanks for nothing!
Doing that would turn my originally $900 dishwasher into a $1500 one with the result that it will probably fail again in 3 years. Absolutely ridiculous customer service. I saw a YouTube video on taking it apart and applying silicone around the ribbon connections as others have done in the hopes I can get it working again for a while as I don't have the $$$ needed to replace it again on a retired fixed income. :(
Reviewed June 9, 2016
We bought a Maytag dishwasher on 9/22/2012. Model number MDB7759SAB. Within the past couple of months, it has been very temperamental. The control panel started beeping continuously and some of the functions wouldn't work anymore while others continued to work too well; in that the dishwasher on occasion would rewash several times without anyone starting the machine again. The dishwasher also started leaking water... As of yesterday, the dishwasher control panel stopped responding and then out of the blue, the dishwasher turned itself on in the middle of the night!
We called customer service and they said they could send a repairman out for around $89 and then we would have to pay for the parts needed and the cost of labor. After reading many reviews sounding exactly the same as mine, my husband and I are against repairing this lousy machine. It's absolutely ridiculous for a dishwasher to quit unexpectedly like this. Our question now is, which brand to purchase for our next dishwasher? No more junk please!!
Reviewed May 30, 2016
I have had a few dishwashers in the past, however this is the worst product I have ever purchased. After a couple of years in service I needed a new control panel which cost $200.00. The dishwasher defaults to "heated dry" and the exhaust for the dishwasher is right behind the copper electrical runs so it corrodes and fries the runs. The way I see it Whirlpool and Maytag saw a unique way to gouge its customers for "parts". They also have a rope and plastic cable system that attaches to the door spring that continues to break cost $28.00 a piece, I have replaced two.
Now I see that one of the pulley guides (plastic) is broken and split cost??? Here is another brilliant engineering feat, the door panel clips into the control panel so that when the door is pulled in a normal fashion it comes loose. If you buy this line of dishwasher (p.o.s) plan to work on it and buy parts on a constant basis. Here is my advice: buy one control panel, two cable systems, and a couple of cable pulleys or buy a cheap dishwasher as a replacement and save some money. Run from Maytag or its parent company Whirlpool - let the buyer beware.
Reviewed May 22, 2016
We bought all new appliances for our remodel. I wish I could return this dishwasher. It has a problem with the door staying closed. I added images of how we are able to make it work. A service person is coming by tomorrow to put a new latch on it (I read several reviews saying the latch is messed up). So I made sure the service person is coming with the part. I called Home Depot when the problem started (used for up to 5 washes or so). And Home Depot won't return it! I called Maytag and they tried selling me an extended warranty and I asked what about the 10 year warranty the machine is supposed to come with? I guess that's a joke as the lady told me I should of read the fine print. So buyers beware! I wish I would of know about Maytag. I would have about a Samsung instead!!!
Reviewed May 19, 2016
Believe it or not, this company Maytag you with a high repair cost to replace a rusted out flex cable. The machine is only 6 years old. Damn it! My experience is just like everyone else in here who has the same $200 problem so... crap. If you're looking to fix the problem yourself, find a conductive pen to reconnect the traces after you clean out the old rust. If you haven't already, ADD SILICONE to both ends of the flex cable before you end up like the rest of us.
Reviewed May 18, 2016
Dishwasher cleans well, but the control console has failed again & only responds to two functions. After replacing the console a couple of years ago with a new unit I thought it was done (it didn't get much use). Is there any recourse for this complaint? All I want is a new console panel. Maytag's brand is apparently only good on the commercials. Very disappointing. Also, the top rack is very awkward & is only good for short glasses etc.
Reviewed May 12, 2016
Purchased in 2013. Control panel issues 2 1/2 years later. Called Maytag about ribbon corrosion issues to control panel. Lady tells me they have no complaints even though there has been a class action suit filed to address the issue! NEVER purchase Maytag again!
Reviewed May 11, 2016
I have had this dishwasher for 3 1/2 years. Replaced the touchpad 2 years ago and now the touchpad is dead. I read all the other comments that are similar to mine and am thinking to replace this junk dishwasher. I will not be buying from Home Depot as they are selling cheap products that are defective!
Reviewed May 1, 2016
MODEL # MDB4949SDMO. Purchased Maytag Dishwasher. 07/2014 stop working. I have purchased a Maytag Washer also. It also did not last two years. I am very unhappy consumer. I will not purchase another Maytag appliance. Stop selling these lemon appliances. Need to repair free.
Reviewed April 21, 2016
Maytag dishwasher MDB7749SBM2 - I purchased this unit from Home Depot. It worked fine when working. In less than two years the control panel had issues. Would not let you start cycle, would randomly start on its own, would light up randomly, would only let one cycle work, would not work at all, etc. I received no help from Maytag. After open up the door panel the problem is obvious. The ribbon cable from touch (control) panel to control board had black spots from corrosion. Poorly insulated or poor design. $150 for part and another $100+ for repairman. As I've seen from several of these posts it appears to be a common problem now to Maytag, which they choose to ignore in spite of class action lawsuits. Obviously last Maytag product I'll ever buy.
Reviewed April 14, 2016
This Maytag (Whirlpool) model MDB7749SBMI dishwasher was purchased 10/28/13 at Home Depot. That makes it 2 1/2 years old to date. It has been a good dishwasher up until now. A few weeks ago I noticed it was doing something wonky. First of all it was not responding its usual way when I tried to turn it on after closing the door. The start button was not responding immediately, nor were some of the other buttons. I also noticed that after the dry cycle had completed and the door was then opened to unload, that the lights on the door were flashing. Then, when I shut the door after unloading the dishes, the washer would come on without having any buttons pushed. Recently, in addition to the difficulty we are experiencing getting it to start, the washer will keep running without ever turning off. Last night I turned it on before going to bed, and it was still running this morning.
Calling the service number, the control panel part will run around $150, with a $98 charge for repairman to come out. Who knows if that 98$ isn't just to walk in the door, and whether that includes the time it takes to install the part. The dishwasher was around $400 with my husband's military discount from Home Depot, so it seems crazy to spend that kind of money to have a part replaced that is going to break again because of PLANNED OBSOLESCENCE. If that part is replaced (at half the cost of the dishwasher) who's to say what other part is going to break next, perhaps requiring another service call plus price of part. So, conclusion is to throw this one in the landfill and purchase another dishwasher, sadly.
The case of "Planned Obsolescence" is reflected in many of the comments/reports here on Consumer Affairs. The age of the failing control panels of the Maytag/Whirlpool washers are running around the same time spans. No doubt in my mind that these control panels are designed to fail after a specific amount of run cycles/time on this machine. These appliance companies that are manufacturing these total crap appliances so that people will have to buy replacements within 3 or 4 years are filling our already packed landfills while robbing the consumer. It's plain to see for all who care to investigate the matter. A service repairman whom I've used for years and has been in the business for 25, told me that most appliances today are total pieces of junk compared what they used to be and are designed to fail.
He said it has greatly impacted his business because people are replacing appliances versus repairing them because it is not cost effective to have them repaired. He also added that the guts of these appliances looked like they were made from Cracker Jack toy quality plastic materials. There should be laws to stop these manufactures from Planned Obsolescence, and we need to go back to the way appliances use to be made... to last! I have no idea what it's going to take to ever see that happen. This is what happens when you have very little competition and 2 major appliance manufacturers. More parts are being designed to fail, so that they can line their pockets. Pitiful.
Reviewed April 4, 2016
MDB4949SDM1 - After owning Maytag model MDB/C-2 for thirteen (13) plus years, I decided to purchase the subject Maytag Model when my 13 year old died. Big mistake. Previous model was very simplistic in rack design and it provided user-friendly options such as two detachable baskets for silverware and a special rack for delicate items.
The new model has been designed so your dishes go in on angles on the top rack and as such bowls, small plates etc never stay in place once you move the rack and the lower rack configuration was redesigned and the rear area which was open to allow for bigger pots and pans to fit better has been removed, so now you have to lay your pans on top of the tines, very difficult to low the dishwasher.
Additionally, I purchased the stainless steel model; apparently in the coating process a drip pattern was sealed that you can see when sunlight hits dishwasher. Further the stainless steel face that they bond to the door has popped, so when you grab the handle the face pops in and out. Lastly the new design has an adjustable upper rack; I tried numerous times to adjust the rack and couldn't so when I called Customer Service for these issues, it basically boils down to if the Service Man comes out and determines my issues are cosmetic and the rack which I've never been able to adjust should happen to work then I have to pay the service call as there is not warranty coverage. So I declined the Service Call and advised that this would be my last Maytag purchase. I highly recommend anyone considering this unit fully investigate and test out before buying.
Reviewed March 31, 2016
We purchased Maytag Dishwasher MDB5601AWW/46171101NP when we built our new home. In the last several months, water was leaking out onto the floor. We called Maytag and they told us there was a recall on the heater element and that they would send the part out. We made sure they knew the reason for our call--TO REPLACE THE GASKETS!. Maytag contacted a local authorized repair person. When they called to set up appointment, my husband reminded him about the gaskets. The guy showed up without gaskets, saying Maytag didn't put it on the order!
We called Maytag to set up another service call. The guy showed up again today without the gaskets. We were told they had to be ordered and that he would have to come out again! Three service calls for one issue! Aside from this, the circuit board has never worked right. We push the correct buttons, but never know what kind of cycle we will get. We learned to live with it. Our bottom racks are melted as well as the sides of the dishwasher. Now that we know about the heater element being defective, this may be the cause of the bad gaskets and melted racks. It will cost almost $300 just to replace gaskets, and yes, we have to pay a service call for it when it could have been done in the first place. We called Maytag to complain and were told that replacing the gaskets always takes two service calls--one for diagnosis and the second to put in part. They said they don't take the customer's word for it when we tell them what's wrong!
Reviewed March 29, 2016
Purchased dishwasher Mod # MDB7749SBM1 thinking it was Maytag (lonely repairman) in June 2013 from Home Depot. Cost new over $1,000. As of March 2016, three service calls, two of which required replacement of the control panel. Now the control panel has failed a third time and we are told by Whirlpool (parent company of Maytag dishwashers) they will not cover the repair. They have offered a discount for a new dishwasher. Since that did not seem like a very good option to me, they offered to let me pay for current service plus a year for over $350.00. I was sad to discover that they are the manufacturer of most dishwashers available at your local home store dealer (Whirlpool, Maytag, KitchenAid, Jenn-Air, Roper, Amana). VERY DISSATISFIED CUSTOMER!!!
Reviewed March 29, 2016
My new dishwasher had a defective board and worked erratically. Shortly after the warranty was up it stopped working completely. I contact both Maytag service and Home Depot on several occasions with no satisfaction. This a well known defect. Apparently the board replacement and service would cost in the range of $250-300. Too much for me as a senior on fixed income to justify. No dishwasher for almost a year. I then read an article indicating there was a class action settlement in California on the same make and model. I called Maytag again and after spending 2.5 hours on the phone I finally reach a person who sent out a service repair person. This person showed me a memo confirming the problem with the board. No recall but... if a customer is persistent they will give you the board. Finally new board installed at no charge.
Reviewed March 24, 2016
RIP 3 years to the day of installation. The control panel start button will not respond. I WILL NEVER BUY ANOTHER Whirlpool/Maytag/Kenmore. $650 WASTED. Suffice to say, I'm not going to get it repaired -- at 2.5 years old the chopper broken (that was just 6 months ago).
Reviewed March 22, 2016
Bought a Maytag Dishwasher, model MDB89449SAM1 a little over two years ago and had nothing but trouble with it. Had Repairman out twice before but today he said we would be better off buying a new one! What a piece of JUNK and truly a waste of money! Would not recommend buying any MAYTAG products. They used to be a quality brand but no more.
Reviewed March 18, 2016
Our brand new Maytag dishwasher model number MDB87749SBM2 was professionally installed on 7/31/2013. In fall of 2015 my control panel started acting up. I was unable to select certain wash cycles. The problem would come and go. By January 2016 my lock button would freeze and I was unable to unlock or select any wash cycles. By February 2016 my control panel went out completely. It won't turn on, not a single light. It is fried.
When Googling the issue I found that we are 1 of MANY with faulty control panels not only on our particular model but on many Maytag dishwashers. They all seem to have the same problem, right around to 2-3 year old mark. One would think dishwashers would last, like before. A dishwasher shouldn't need to be replaced or need a major repair so soon. The one our new dishwasher replaced was 12 years old and was working just fine. We just wanted to "upgrade" to stainless steel. Wow what an upgrade haha! Maytag should be recalling these control panels. Their name is no longer a trusted name in our home.
Reviewed March 18, 2016
I purchased a Maytag Dishwasher Model MDB7749SBM3 in January of 2014. I have had issues with the control board for the past month: lights come up at random; it takes 3 to 10 trials to get it to start and now it is dead. After reading many reviews on this site, I now understand what the problem is. I called Maytag customer service and they wanted to schedule a service call at $98 just for the diagnostic. I asked the Maytag associate whether the control panel issue was a common problem and she said she would research that but did not give me an answer. I am totally disgusted by this company!!! I would be happy to join a class action suit.
Reviewed March 17, 2016
Purchased a Maytag Dishwasher (Serial # P33706417) in Sep. 2013. In the beginning was working fine. After a year and a half started having problems pushing the button to start, not starting. Had to wait a few hours then hit it again and all the lights would light up and then it would start washing. Then when done, some lights stayed on and never went off. Then a month or 2 later, same problem but only a couple of lights would go on and when done 2 lights would blink continuously. After several months now, none of the lights are working and can't get dishwasher to start. Called a tech and he said the control board and the touchpad were not working. Would cost me over $400 plus shipping, etc. to for new. Very frustrated with Maytag, as we haven't even gotten 2 years out of this dishwasher and the 1 year warranty has expired. DON'T BUY A MAYTAG!!!
Reviewed March 12, 2016
I would like Maytag to repair or replace this dishwasher. It has only been installed since November 2014. The only button that works is the auto clean. None of the buttons work. I thought Maytag was a reputable business.
Reviewed March 8, 2016
We have had a Maytag dishwasher for just over a year. The control panel acts up randomly and has finally quit altogether. The design of the handle is very poor as it pulls the control panel away from the door. Will never buy a Maytag product again. This is a very clear design flaw and when we called Maytag they offered no help as we are passed the guarantee.
Reviewed March 3, 2016
Purchased a new stainless Maytag dishwasher model # MDB4949SDMO ser # F54240259 on 10-20-2015. Installed about three weeks after purchase. This unit is terrible -- has not properly operated or cleaned our dishes since installed. First service came shortly after install. Complaint was unit leaves white film on all dishes. (Soap used is cascade which was recommended by Maytag in owners manual.) Technician installed a new water fill valve because unit wasn't getting enough water. After that unit still no good as unit became noisier and noisier and still leaving white film on all dishes.
Second service call: the technician indicated entire noisy pump assembly would have to be replaced and would need to order it. Third service call: the technician arrived and replaced entire pump assembly, taking the old one away with him. The technician said it will be good now. It wasn't, but at least it was quiet. That was in January 2016. This unit still does not clean dishes properly -- continues to leave a white film on everything requiring hand scrubbing to remove. All dishes are hand rinsed with hot water before loading them in dishwasher, but actually dishes are more dirty three hours later after the cleaning cycle has finished than before they were put in. After having to buy new glasses and plastic ware because stubborn white film will not come off and looks disgusting. Tried various different soaps and rinsing products to no avail.
Finally contacted service department for the fourth time and today technician arrived and found the unit to be mechanically functioning as it should and can do no more to help. Said to try a product called "lemi-shine". Maybe my water is too hard also he said, even though we are on city water! This is our third dishwasher at this home and have never had hard water associated issues. All I want is my full refund for this defective product and I only get the run around from Maytag. Stay away from this machine.
Reviewed March 2, 2016
Purchased Maytag dishwasher two years ago from Home Depot. It worked for about six months before it would stop working. When adding a dish after initial start would cause the unit to just die. After unplugging unit for a day the start/cancel drain buttons will flash. After reading online about a demo mode have tried and gotten it to work periodically. I continue to read online and have found there is a diagnostic mode. The settings are in a schematic packed with the unit. I found mine written in French (part #W10321879A). I called Maytag/Whirlpool and asked for the English version.
They could not and would not provide me with part #W10321878A the English version, a single sheet of paper. They will only provide to a licensed repair technician. I am only asking for what should have been included in the original purchase. I paid $850 for a dishwasher that is not chump change. I know the control panel is bad but I would like to use it until the new part arrives. I think I may return the control panel and take my losses and go buy a brand that is not owned by Cesspool (Whirlpool).
Reviewed March 1, 2016
Maytag Dishwasher MDB7749SBW03 - We purchased this dishwasher in 2013. About 1.5 years after purchase the control panel started to get flaky and different settings wouldn't work. Not long after that it stopped working at all. I did some troubleshooting and found that the ribbon cable that connects the control panel to the control board was corroded due to water/steam getting to it. Since we were past the one year warranty I bought a new control panel and things worked fine for about a year, now the panel is going bad again. I contacted Maytag and they said they can't do anything to help me. This machine is not even 3 years old and going on its second control panel. I would recommend staying away from all Maytag products.
Reviewed Feb. 24, 2016
Does a good job. The only thing it has problems with is frying pans, but no dishwasher can do those. 4 cycles, option to turn off heated dry. Standard size. Fit the cabinet perfectly. Just a plain white front, which is fine, but it did not get 5 stars because the white plastic control panel seems to catch and show dirt easily compared to the white painted metal door. I've had this machine 15 years and the only repair needed was replacement of one of the rollers on the lower dish rack.
Reviewed Feb. 24, 2016
When new was a great thing. Lots of room and top rack removable with a little work. Should have been easier to remove and replace. Bottom rack had ample room from top rack also deep front to back. Something called a chopper and its screen clogs and you lose water pressure and always too much soap. Have to dismantle machine to clean. Newer models have a cleanable screen easy access. Electronics went out after two years. Part more than machine. Maytag service not much help.
Reviewed Feb. 24, 2016
Does a good job of cleaning but takes much longer to complete. Pretty much standard features. Has rinse only cycle, air dry only cycle, and cycle for pots and pans. Top rack had special holders for long stemmed glasses which I don't need. Standard size. Same size as my Kitchen Aid. White, front load, no special appearance. It takes much longer than my old dishwasher. Also the soap dispenser broke after 2 months and had to be replaced. It requires that two buttons have to be pushed to start. My old one only required one. It does a good job of cleaning.
Reviewed Feb. 24, 2016
I do not know how long we have had the Maytag but, it has been a long time and has run without any problems. Still looks good and does the job! The features of the Maytag are: pots & pans, temperature sense, sani heat, light wash, regular wash, pots & pans prewash, quick wash, rinse & hold, delay start and heat, fan dry, heat or air. This dishwasher has always been plenty big enough for our family of four including guests. This Maytag had a choice of black or white front so, it fits in. My next dishwasher will probably be a Maytag!
Reviewed Feb. 24, 2016
I am happy with this dishwasher. I had a GE that had a lot of problems. I insisted on getting Maytag and I have been happy ever since. It controls the time, temperature, and is easy to operate. I would like a bigger dishwasher because of my family size. This dish is okay for a family of 4. It matches my furniture. It blends in. No complaints. The digital pad is convenient but it has been fixed a few times. I had a few technicians who did not know how to fix. It was not the dishwasher, it was the technicians.
Reviewed Feb. 24, 2016
Perfectly great, cleans anything, not terribly quiet, but results are more than satisfactory. Good water pressure, cleans every nook and cranny, things come out spotless. I do not have anything else to compare, but I think the size is fine, I can put a lot of stuff in it. Controls in front at top, easy to use, clean appearance. Even though my dishwasher is 13 years old, I have not had any trouble with it. The top racks are strong and hold a good bit of glasses, cups and bowls. I have put baking pans, cookware, grates, and a lot of other stuff in to wash and it all came out clean.
Reviewed Feb. 24, 2016
Great when it works properly and doesn't leak! Quietness, cycles. Everything that had to go in went in, well laid out. Stainless steel, clean, good looking. Anything with the Maytag name doesn't last any more than a couple of years. Gone through a washer and dryer with no help from Maytag. The dishwasher was replaced by Maytag because the main circuit board was on backorder for more than 5 months. Washer was replaced with a Samsung. If I had to replace the dishwasher out of pocket I would go to Korea or Europe to do so. Maytag, what a huge fall in quality and reliability!
Reviewed Feb. 24, 2016
This Maytag (1979 model) is about as good as other dishwashers (I always rinse before placing in machine). It does have a lot more buttons that are not used than the last one I used (installed in the 1950s). Delayed start, choice of preheating water or not, choice of drying. Not big enough to do everything when have company and too big to use when no visitors present. When I am alone it takes 3 months to get enough to fill the machine and by that time they are getting moldy so most of the time I wash by hand. Black glass front with imposing row of controls across the top. I normally do not generate enough dirty dishes to warrant having a dishwasher. Since my wife died I have used the dishwasher two to three times a year.
Reviewed Feb. 24, 2016
I spent a lot of money for top-of-the-line Maytag. It sanitized and worked to perfection. Delay wash, force wash, grinds everything you could possibly ever want. Fantastic and I can move the racks around. Beautiful. Stainless steel tub. Stainless outside. It has a ribbon cord in the controller. They didn't seal the controller head enough. So the dishwasher stops working after an almost guaranteed 2 yards from the ribbon cord rusting. Well you got to buy another one and it comes as a fill unit at 250 IF you replace it yourself. About 500 for a plumber. And you replace it every 2 years. Maytag is having class actions about it, it knew it has the problem. It's just very profitable to continue having the problem.
Reviewed Feb. 24, 2016
Dishwasher cleans well but the top rack is poorly designed for taller glassware. Unit has the typical features - wash, sanitize, rinse only, high temp wash, heated dry, light, normal or heavy wash, and delay start up to 6 hours. Standard dishwasher face; nothing fancy, no "dirt catching" features, very satisfactory. Electronic features (start, stop, etc.) broke after very little use. This is my second Maytag and a repeat of the first. Will NOT purchase this brand again!
Reviewed Feb. 24, 2016
Loading is easy, operation is extremely quiet, dishes are very clean even on normal auto wash cycle. White, integrated depress buttons, full size, removable utensil baskets, upper and lower racks, top rack is manually adjustable, stainless steel tub. White front which is what we want not the ugly old metal stainless steel, usage buttons are on the upward facing edge of the door, pull down handle is nice size and very sturdy. Model is MDB8959SBW3. Even on normal auto wash cycle dishes are clean without much pre-rinsing. Purchased 10/14 from local dealer and professionally installed. So far we love it.
Reviewed Feb. 24, 2016
This Maytag was installed in this house in the summer of 1984 and washed dishes for my in-laws for 26 years. We moved in as a family of four and this Maytag dishwasher is still washing the dishes clean. No rinsing, just make sure the food is gone. We replaced the belt about 6 years ago and I think my Mother-in-law replaced the door seal. It has a power saver button, 2 cycles, and the cups are on the bottom rack, plates and such on the top. I don't put plastic bowls on the bottom because it gets a bit too warm for them but all the bells and whistles still work.
It is a fairly large model, WU301, with ample room for plates and platters. I don't wash pots because I don't like what the dishwasher soap does to the finish on them. Having the cups on the bottom is nice and the rack is very usable for other dishes as well. The cutlery rack is located on the top rack, removable and a decent size. Almond body, silver and dark brown accents, very 1984 but not a bad look. All of the buttons and knobs are easy to read and use. Maytag, 1984, model #WU301.
Reviewed Feb. 24, 2016
The dishes need to be washed off to be sure they will be clean. It holds a lot of dishes. You can put it on a short wash or long one. Leaves water on base of glasses sometimes. Holds moisture. Heavy wash, normal wash, light wash, rinse only, auto clean, delay 1-9, heated dry, sanitize, tough scrub, extra rinse. Regular size 24". Beige color. Electronic buttons. Maytag Quiet Series 200: I do not like the racks for putting dishes in. Otherwise it holds a lot. It does not clean dishes if you do not rinse them off first. If you run the dishwasher immediately after putting dishes in it will clean them off. Sometimes it leaves water standing. Even with what I have said I really like this dishwasher. We have had the dishwasher a long time. We use it at least 2 times a week.
Reviewed Feb. 24, 2016
I have a basic Maytag dishwasher circa 2012. Not sure of the model number. It works well, no fancy features but everything you really need is there. My only real complaint is that the heat dry cycle always seems to leave the dishes a little wet, but that's common enough for dishwashers. It cleans nicely and hasn't had any issues or breaks in 3+ years. Basic. Three wash cycles (light, normal, heavy); Extra rinse option, extra hot option, and heat dry or eco-dry (i.e. no dry). Nice big rinse aid dispenser. It's not that roomy inside. I'd say the size is average. It looks nice - it's white and unobtrusive. It works really well with Cascade dish pods. The bottom rack is kind of a pain if your plates are curved more than usual.
Reviewed Feb. 10, 2016
We purchased new refrigerator, stove and dishwasher from Brandsmart approximately 2 1/2 - 3 years ago. We have had to have refrigerator repaired before the 1-year warranty was up (thankfully the warranty was still in place) then the dishwasher (model MDB7760SAS1) started having problems. The detergent door opens almost immediately when you turn on the machine. We had two repair companies in both recommended by Maytag, one didn't want to touch it, the other said the board went bad and had to be replaced. Lucky for us we used our Amex to make the purchase which extends the manufacturer's warranty for one additional year. Had it repaired. It worked long enough for the extended warranty to expire and it's doing them same issue again. Maytag you should stand behind your DEFECTIVE appliances and repair or replace if need be!
Reviewed Jan. 30, 2016
We purchased a Model MDB8949SAWO Maytag dishwasher in September 2012. The control panel failed in November 2015. We wrote a letter to Maytag (Whirlpool) expressing our disappointment and received a call from Maytag customer service. The Customer Service representative informed us because we contacted our local repair facility directly, no reimbursements would be provided. During a subsequent follow-up call, I was informed by the Customer Service representative that Maytag manufactures quality products and that no premature failures were occurring with Maytag dishwashers. The Customer Service Representative stated that we should have purchased an extended warranty which lends some support to the fact that Maytag dishwashers are essentially junk. Never again will we purchase any Whirlpool products.
Reviewed Jan. 27, 2016
My dishwasher like many others have mentioned is experiencing the same control panel issues. When I set it to Wash, it spontaneously goes to Rinse Only. I am unsure exactly the age, but given the number of complaints I've read, with the same problem, it seems as though, there was a flaw many years ago in design and regardless of issues hasn't been resolved with the newer models either. I realize appliances don't last forever, but Maytag was always known for the lonely repairmen and I'd hoped the brand would continue to live up to its advertising, despite being purchased by Whirlpool.
Reviewed Jan. 24, 2016
We have a Maytag Dishwasher Model MDBTT60AWB purchased from Lowe's about 8 or 9 years ago. This model was included in the huge 2010 recall of 1.7 million units due to the possibility of heater-unit fires. For the last couple of years, it's had a problem staying on the selected cycle: After being started on "normal" wash, it reverted to "rinse only" after a few seconds, but eventually quit responded to the selection of other cycles altogether. Removing the back from the door to expose the innards revealed the ribbon cable that connects the circuit-board "head" to the control panel had worked loose. Reattaching it provides a temporary fix, but it eventually works loose again. We suppose the screw holding the back to the door will strip sooner or later, but by then we'll probably be so fed-up with fixing it that buying a new (non-Maytag) one won't seem like a bad option.
Reviewed Jan. 20, 2016
I bought a Maytag dishwasher Model MDB7749SBW3 from Home Depot 6/2014 and by December 2015, the touch panel was going crazy! I've read a lot of reviews and this seems to be common for Maytags. It would cost me almost as much to have this machine repaired, with a service call and the cost of a new panel, as it did when I bought it. When talking to an appliance repairman, he informed me that Maytag and most all the major brands are now owned by Whirlpool and that they are basically junk--not meant to last more then 1-3 years! Where are the recalls and how do we get a recall started?
Reviewed Jan. 14, 2016
I have had this dishwasher less than 2 years, Maytag model # MDB7749SBM2. The control panel started acting up, it would not let me select a wash cycle, it would select its own and I could not change it. After reading these reviews, I took off the control panel and discovered the wires which are encased in a plastic were all darkened and messed up. I will try to replace it on my own but if I have to I will buy another brand as this dishwasher hasn't really cleaned my dishes all that well to begin with.
Reviewed Jan. 12, 2016
First off, everyone seeing this should be fuming as I am because we are mostly in the same boat with these control panel issues. Mine is Maytag model MDB7749SBM3 about 575.00. A little bit cheaper than most of you because I purchased at the online and had a rebate. About a couple months after the warranty expired, we started having weird light issues with the control panel where are one light would pop up when you didn't hit it or other lights would pop up when you hit something else. We kept dealing with it thinking that it would dry out and resolve itself. Lo and behold, just like it appears to be tens of thousands perhaps hundreds of thousands of machines, it quit. I read this consumer affairs post after it quit and now I know why it did. I opened up the control panel and sure enough, the little ribbon that connects all the electrical connections had brown on the back like it was burnt through.
I was able to find a special 1 800 number that Whirlpool has set up because they have purchased Maytag and the woman I spoke with said they would send a technician out and that I was responsible for the diagnostic fee. I was born but it wasn't yesterday. I immediately said to the woman, "Absolutely unacceptable. I am NOT paying for anything," very politely highlighting the fact that I know they settled a class action lawsuit in California regarding a control panel issue and there are hundreds maybe thousands of complaints on consumer affairs.com. The woman place me on hold, I am assuming to speak with her supervisor and then let me know that they would pay for the diagnostic fee. She said a repair date for me for about a week and a half later. The repairman had a good day because the dishwasher was already disassembled for him and he proceeded to take pictures and call Maytag.
Maytag told him that I was responsible for the installation cost and service fee which according to the technician is about a hundred bucks. I told the technician that is fine but it will not be fine when I call Maytag back. I have not spoken to Maytag about the hundred dollars needs to file a claim for a new dishwasher and associated damages. I have not spoken to Maytag about the hundred dollars but I am only on this to let you know that every single one of us needs to file a claim for a new dishwasher in associated damages in small claims court. I plan on filing a claim for approximately $700 for a new dishwasher and damages. In my opinion, I feel like we should all do this, otherwise big corporations like this will continue to shovel garbage into the stores left and right.
Have a good day and good luck with your court case hopefully. With all the evidence against them, I have a feeling that they will settle this and pay before the court date even comes around. Good luck to all of you. I will try and update this after I call Maytag back for the hundred dollars that they are going to charge to repair their broken part.
Reviewed Jan. 10, 2016
Consider all other manufacturers before purchasing a Maytag dishwasher. Our 3 year old model MDB8949SBB1 is junk. The control panel is a joke. Works when it wants to. Do not spend your hard earned money on Maytag.
Reviewed Jan. 8, 2016
I've had other dishwashers over the years. I've had this Maytag now for almost 12 years and never had a problem with it. It cleans better than any others I've owned. HIGHLY recommend the Maytag.
Reviewed Jan. 8, 2016
Nothing wrong with this dishwasher, a bit noisy, but it gets the dishes clean and that's what's important. This was a builder grade installation and it came with the house so I can't really say it's the exact model I would have selected had I been given the opportunity to pick my own.
Reviewed Jan. 8, 2016
Our current dishwasher was already installed when we purchased this house. It is adequate, however, it does not do a great job with caked-on food. This means that the worst dishes need to be pre-cleaned.
Reviewed Jan. 8, 2016
This review is for a Maytag dishwasher. I do not know the Make/Model. It did a very poor job of washing the dishes. It may have been the city water, but no matter what I put into the machine to keep the dishes from being cloudy it never worked. It became disabled about a year after we moved in, and it was only about 6 years old. However, there were two families before me that used it and I have no idea how they used it. It was the first and last Maytag dishwasher I will ever use.
Reviewed Jan. 8, 2016
We were happy with the original purchase thinking we'll finally get a new dishwasher that will work a little better. We were completely wrong! This Maytag is the best d/w we've ever had. It runs so quietly I caught myself checking to make sure it was working! Having a stainless steel finish was important to match the remaining appliances we have. This d/w is a workhorse and has several cycles so you may save water during the cleaning cycle, as well as being very sturdy and handling all kinds of pots and pans and cleaning them spotless! No leftover junk stuck on any of the items being washed and there is absolutely no doubt you'd be very happy with this.
Reviewed Jan. 8, 2016
The control panel had to be replaced within the first three or four years. Other than that the product does quite well and I would certainly consider purchasing the equivalent when necessary.
Reviewed Jan. 8, 2016
Maytag needs to step up and admit that they have a design flaw in this dishwasher. The problem is that just a week or two after the warranty is out, it just stops working. Sometimes when you walk by it, it just turns on. No way to turn it off. Nothing works on the control panel. From what I've seen on the internet, everybody is having the same problem. It's the control panel. It costs 180 dollars to fix, but it only lasts another year and you have the same problem. I'll have to say that when it works, it does a superb job. It just won't keep working.
Reviewed Jan. 8, 2016
Maytag model MOB7749SBW2. Less than a year after I purchased this, the control panel went out and had to be replaced. I was forced to get an extended warranty from Maytag because they would not guarantee the new control panel beyond the original purchase date. I had to have two other control panels replaced, all within the warranty period. Finally, a technician installed a piece of styrofoam which prevented moisture from getting in and damaging the control panel. Each time the control panel went out, the machine was unusable. Maytag was NOT helpful at all.
Reviewed Jan. 8, 2016
I purchased this dishwasher at least 12 years ago and it still works. However, after that much use some of the buttons no longer work. It has china, economy, regular, rinse only and extreme wash features.
Reviewed Jan. 8, 2016
We have a Maytag dishwasher that came with the house we purchased in 2012. I'm not sure of the exact age but the former owner said it was a relatively new installation. The appliance works very well; cleans well. Just a couple of things of concern. First, it is really noisy. The fact that we can very clearly hear it running in the adjacent room does not speak well for it in this regard. The other things that has occurred is that rusting is evident on the trays of the dishwasher. One of the upright pieces has already broken off due to rust and two others are close to coming apart very soon. Nothing sharp is placed in those areas that are coming apart so there would be nothing remarkable to disturb the plastic coating on the wire racks.
I can only conclude that the plastic coating was defective at the start; hence the rusting at the base of the upright pointing racks. That said, it does clean well but I don't foresee this unit lasting much longer overall due to the rack damage that is continuing to occur. I would expect the racks to at least last as long as the dishwasher but this does not seem very likely at the rate the racks are deteriorating.
Reviewed Jan. 8, 2016
Maytag Quiet Series 400. Only good thing is the 3 spray arms. The racks are arranged in the worst configuration so you cannot fit many dishes in. The controls are extremely confusing. They do not seem to work in a logical way. The manual is of little help in figuring out how to operate the machine. I don't use the drying feature, so the only options on the panel that work together are Normal and Hi Temp Wash. I've never had a dishwasher that took 2 hours to wash, but the settings don't allow for a smaller load or shorter time. The rinse agent receptacle is confusing and difficult to understand and use. Way too complicated compared to earlier dishwashers that I've used. Would not buy this one again.
Reviewed Jan. 5, 2016
My wife was in the kitchen and started yelling for me to get in there fast. I could smell smoke and then could see the smoke in the kitchen and sparks coming out of the front top right side of the dishwasher. I shut off the power to the dishwasher at the breaker panel. I then removed the contents and then the dishwasher itself. I threw it outside and then the next day I took apart the door and found that the control board was melted and fried. The model # is MDBH949PAM1. We are trying to locate the receipt for date of purchase. Pictures are attached. This is not safe and my wife is very upset as our 4 year old daughter had been leaning on the door not just 15 or so seconds before this happened.
Reviewed Dec. 29, 2015
Maytag model #MDB6949SC, purchased Feb 22, 2015. In early May plastic parts from the top rack wheel assembly broke. Assembly unit replaced at no cost through the 1 year warranty. (cost = time and effort to arrange replacement with repair person). Same parts broke again in November - replaced at no cost again under warranty. Warranty expires in two months. If past performance indicates future performance, this part will need replacing twice a year at ~$140 per visit or $280 per year. Not a good thing. Called Whirlpool and with several calls and emails. They offered an extension of a year on the warranty. I think using plastic for this wheel assembly unit is a design flaw. Would not recommend this dishwasher.
Reviewed Dec. 29, 2015
Maytag dishwasher 5/3/2010 model MDB6709AWQ1. 12/20, 2015 it is dead, $69.00 service call. Failed user interface and main PCB parts estimate with labor $449.46. Called Maytag Co. We would pay the labor $139.00. MAYBE they pay the parts.
Reviewed Dec. 24, 2015
I too am a victim of the faulty Control Panel that Maytag put on these dishwashers - Model # MDB7749SBM2. $149 for the part and another $149 for service call and labor - almost half the price of what I paid 2 years ago! Should have stuck with the 10 year old builder grade GE I had with the latch door and turn knob! I am in the market for a new stove and microwave - I will never buy another Maytag or Whirlpool product! When is Maytag going to make good to all the customers out there that have experienced the same issue? If yours breaks it is a very easy fix now that I know. You can order the part and it simply unplugs and plugs in the new one. All you have to do is take the door off and it is right there!
Reviewed Dec. 6, 2015
Maytag Dishwasher MDB8959AWS6, S#F15006566 purchased 12/28/2011. Here is a record of the product repairs done by All Tech Appliance Service in Portland. 1/12/2014 - Thermal Fuse and Control Board. 10/15/2015 - Thermal Fuse. 9/2/2015 - Thermal Fuse. 12/5/2015 - Unit stopped working again, strong electrical smell, probably Thermal Fuse again. This dishwasher product has a design defect. It should be recalled.
Reviewed Nov. 25, 2015
Water continued to flow until I closed the supply valve! The dishwasher damaged my home! Six service visits later and still not fixed! 9 days out of warranty and still having the same problem! Customer service told me to hire a plumber to fix my plumbing problem with the dishwasher water supply! That's funny because 3 other dishwashers (in the same exact place) had no problem with the water supply in the past 23 years? Two of them were Maytag!
I never give less than a positive review but, this is outright FRAUD! The dishwasher has damaged my home on 2 occasions! Unless I want to stay home the whole time it's running I can't use it? The customer service is pathetic at best. The control board issue is a scam by every company. It's all designed to keep you on a service plan and is a scam! Long gone are the days of the reliable rotary timer/control that lasted forever! You can thank everyone you know for not paying attention and letting this happen! I guess we can wash our own dishes by hand or comply with this obvious scam?
Reviewed Nov. 20, 2015
This dishwasher has had multiple problems within the three years we've owned it. The top rack no longer adjusts, the wheels have fallen off the bottom rack, the sprayer has fallen off the top, and Maytag wants to charge $140 to send a service person out. Do not buy this dishwasher!
Reviewed Nov. 18, 2015
I bought a new Maytag dishwasher installed by East Town Appliance in Wautoma, Wisc. They installed it and ran a full wash cycle and it worked fine. After they were finished, I got all my glasses out and put in their dishwasher all excited to get them clean and sparkling. I started the dishwasher, put on a coat to check my birdfeeders on the deck where I was standing in front of the patio door. I heard water running suddenly. Turning around to see water gushing out of the bottom of the dishwasher. I called East Town back and had the installers return immediately. The pump was stuck open. I called Maytag about what happened and they said they wouldn't pay for the floor damage because it was already installed and to call my insurance company which I did. They went after Maytag and won but I had to pay $500 insurance deductible. I will NEVER buy anything by Maytag again.
Reviewed Nov. 17, 2015
Maytag is no longer a brand well designed for longevity. Dishwasher, 3 years old. Wash sequence lights start acting up and cannot select the normal sequence. Called to schedule a service call. Maytag service person unaware of any issue. Was informed a service call will cost $99 minimum and provide 15 minutes of diagnostics, $29 for each subsequent 15 minutes. $299.00 max. (All CND $). Those rates added to new parts and it would not be cost effective to repair a $600 washer. If this washer gets replaced, it will not be with a Maytag.
Reviewed Nov. 13, 2015
Maytag Jetclean EQ Plus Dishwasher - We purchased the dishwasher in June of 2014. Recently the control panel decided it won't work. There is power to the unit. I am told that the unit is no longer in warranty so we have to pay for everything.
Reviewed Nov. 6, 2015
Discovered that thousands of others are having problems with the control panel on their dishwasher. Mine is Model # MDB7749SBM2. Looks as if I should just junk this horrible product and buy a new one (another brand, of course). My biggest concern is that I purchased other Maytag products along with this dishwasher, ie, a refrigerator-freezer, a built-in stove top/oven and a microwave. I have had a service call on the fridge (water line), the oven (gas) will indicate a set temperature (400 degrees for example) sometimes it will only be abt 200 degrees via a portable thermometer... Sometimes it doesn't ignite at all (have to reset it 3 or 4 times, the microwave has issues with the digital readouts, and on and on and on.
I have only had these appliances about two years (after warranty expired) when each unit started exhibiting problems. I paid $175 for the fridge repair and am now considering biting the bullet & replacing everything as MAYTAG/WHIRLPOOL apparently isn't going to take responsibility for any defect on ANY OF THEIR PRODUCTS! I'm 75 years of age, retired and cannot afford the replacement route but it looks like I don't have a choice unless someone has a better suggestion. I don't have the skills or energy to attempt the repairs myself.
Reviewed Nov. 4, 2015
My dishwasher is 3-4 years old and the control panel is malfunctioning. Can't push a button to choose what cycle I want, it doesn't respond. I went to the Maytag website to see if there have been others with this problem. It appears that there are many other people having this problem. Parts are not available and it seems that Maytag won't do a recall on this product due to the control panel malfunctioning. I have been dealing with this problem for the past few months. I don't think Maytag is worth the money. They want if you only get a few years out of them.
Reviewed Nov. 4, 2015
The control panel acts just like the other reviews on here. The cancel light stays on. If I close the door, the washer automatically starts up again. It is unusable and it costs too much to have it repaired. First and last Maytag product for me.
Reviewed Nov. 2, 2015
Had a Maytag Dishwasher that was recalled in 2007 model # DWU9962AAE. I was sent a notice of recall and when I contacted the Maytag staff in the Recall department said that they were sending out a replacement as the unit. Mine was being recalled due to defects in the heater element, which could cause electrical failure and fire. I was pleased they were offering to replace the unit, and within a week or so, a new unit was delivered. This is where the troubles began... the delivery/install person from a local retailer, complained the entire time about having to do this job, was ill-equipped to perform the install, twice he thought he would have to stop as he did not have the correct tools he shared with me. I felt this was odd, if this is the job he did all the time?
I asked for a bill of sale or something that would show that this unit had a warranty, and date of install. I was told that in these cases, the local retailer that is contracted to install takes care of all that. I did get the Dishwasher use and care guide, and it seemed like new unit. I had never had a recalled unit of a major appliance. Also since Maytag had my address, phone and email information as they set the install up. I believed the installer. Fast forward to about 2009 and the control panel on the door starts to lose cycles. I decided that since it was just me using the unit and the cycles I used most worked I would not bother with the repair.
Fast forward to late October of this year 2015. The dishwasher Maytag model # MDB9601AWW finally does not turn on any longer... I call Sears to have an estimate for repair of the circuit board in the door. I give Sears the model and serial number... and schedule an appointment. The repairman gives me a cost of roughly $600 to replace the circuit board in the door! I tell him "no thanks" pay $ 59.00 and decide I will buy a new unit... I review many sources such as consumer reports, where it becomes evident that Maytag as a brand is not very reliable. At that point I decide to call Maytag and speak to them about my issues. Two dishwashers in very short order have issues. Also my new unit only had a one year warranty.
So much to my surprise when I called Maytag I was informed they did not have any records of my contact information at my current address..? And worse there was a recall on my current dishwasher back in 2010! I was never informed of this, and had used a potentially hazardous appliance for 5 years with no knowledge of this! How could that be though since I was given my current unit by them in 2007. I was very unhappy at this point.... but my disappointment with Maytag was about to deepen.
I was also not happy with Sears Home Repair.... They are informed about all product recalls, and had my model and serial number. When those were entered into their computers when I made the appointment and again when the repairman came out and captured that information on my dishwasher himself that should have alerted him to the recall. Not an opportunity to sell me a $ 600 repair that did not even address the defect for the which the recall was issued.
So I am now routed to the Maytag recall department.... where all they offer me is a $ 150 coupon for an expensive Maytag dishwasher? So after explaining my situation... and asking the woman I was on the phone with "If she would invest $400 or 500 more dollars in Maytag dishwashers, given my experience with 3 failures of their products in two separate units that were not that old?" She said she understood. She arranged for her manager Carol to call me the next day at 9:00 am PST. The call never came, and two hours later when I called in they tried to tell me it would be another 24-48 hours before she could return my call? I was now very unhappy.
I asked to speak with her supervisor Tim. He too was unavailable, finally after a very long time waiting on hold. I was connected with Amber. I explained again my issues and told Amber that I would like another Maytag Dishwasher to be offered to me..... as this was a very unique set of circumstances... She was willing to let me write letters like this and contact the Consumer Products Safety Commission and lodge a complaint. I am waiting to be contacted by the manager that handles recalls from Maytag.
She alleged that they CPSC does not allow the Mfg to assign specific compensation to individuals. That is true....when they are only subject to one failure as part of the recall.... according to the woman I spoke with at the CPSC. However I had not only that complaint; but the circuit board issue and as goodwill gesture to any consumer they (CPSC) have no jurisdiction.... and Maytag could do as they wish. However I doubt anyone but Amber a low level manager, who took it upon herself to make this decision on her own, without even punting to her boss Tim when I shared my story. I just this last weekend bought a new Bosch dishwasher.... and would caution anyone who was considering the purchase of any Maytag appliance of any kind to use my experience as a cautionary tale.
Reviewed Oct. 31, 2015
Bought a Maytag dishwasher (Model #MDBH979SAM0) three years ago. Four weeks ago the control panel wouldn't work correctly. No matter what cycle I attempted to select, other cycle buttons lit up. The start button did not light and the cancel button would not turn off. I called a repair guy, he came out and said Maytag was having a lot of problems with the control panels. He reset the machine and finally got it working again. He said he wasn't able to get a new control panel from Maytag due to demand/delay in manufacturing. Today the control panel went out again. Based on all the other reviews I'm not sure it's feasible to put more money in this machine. I'll research other dishwashers and get one that has a better performance record. DO NOT BUY A MAYTAG.
Reviewed Oct. 30, 2015
My husband and I are very disappointed and upset about our new Maytag Dishwasher model MDB8949SBM. We only have had this dishwasher a little over a year! We purchased in May of 2014 and in June 2015 the control panel lights were acting crazy. Actually I even think it started earlier but just thought it was me pushing buttons wrong and wasn't that bad. Then in June any button you push on would not even light up!! I have stopped using dishwasher since June and now it is October! I was so done trying to push the right cycle that I wanted! I will never purchase another Maytag ever!! Just saw there is a Lawsuit here California. Yes!! But I have not seen any information yet on this lawsuit. I am calling Maytag!
Reviewed Oct. 29, 2015
Had a brand new Maytag MDB4949 dishwasher installed on 10/20/15. Noticed an acrid smell of burning plastic coming from the pull handle. After going to the reviews I see a pattern of shorting control panel boards melting the ribbon cable. Having repaired Xerox copy machines for 17 years, I recognized the smell of an electronics short and melting plastic. There are 600+ complaints for the same thing. Going to call the store we purchased it from and will escalate from there.
Reviewed Oct. 29, 2015
Once again I purchased a maytag appliance. I was hesitant because of poor past experience. I bought a refrigerator, lasted 3 years, and a stove, a little better 4 years. When I went to buy a dishwasher at home depot, they assured me that maytag had improved their standards and now were more conscious of maintaining the quality of their products. Long story short, I bought the dishwasher in april of 2015 and now in october of 2015 the control panel is shut. I have requested a repair, but find this unacceptable as the life of appliances seems short at best. I am fearful this could be on going as I now am reading the customer reviews, and 90% of them have had this trouble more than once.
Reviewed Oct. 29, 2015
I built my home and bought all Maytag appliances. The freezer and fridge knock on wood have been repair free. Replaced control panel on stove for 400.00$. Washer after 2nd repair had to replace 600.00$. Dryer repaired once 95.00$. Replaced dishwasher with a new Maytag. After 2 1/2 years the control panel on my Maytag Dishwasher will not work. This is the 4th repair. I have paid for 2 repairs out of warranty. 380.00$ the last repair. I did request some help from Maytag. They said no... My dealer did only charge me for the parts.
Reviewed Oct. 27, 2015
We purchased our Maytag dishwasher on 12-26-2013. It was installed in early Jan. We did not buy an additional warranty. We put our faith in the Maytag name. We had no problems with our dishwasher. It was smooth and quiet. The one year warranty ended in Jan. 2015. In March of 2015, our dishwasher control panel began to go "crazy". A short while later our Maytag shut down completely. Every now and then the washer will come on by itself. We will try and cut it off. It cuts off when it is ready. We have got quotes on getting it fixed by Maytag. With installation and tax, our Maytag Dishwasher cost us $649.22.
Our complaint is the same complaint of thousands of other customers - the control panel. Maytag should have a recall and fix this problem. Maytag's remedy for this problem is to sell a warranty for each year that a family owns the dishwasher. That is not acceptable. Please consider a recall on this item. Our model is MDB7749SBW2. Our serial #F33406909. Thanks for your help.
Reviewed Oct. 27, 2015
I purchased a Maytag dishwasher Model # MDB4949SDE1 from Home Depot April 30th 2015. This dishwasher does not clean the dishes no matter what cycle you use. After 4 hours and 29 minutes I open the dishwasher to find residue on my so-called clean dishes. Every time I use it I have to re-wash or rinse the dishes by hand before I can put them away.
I have spoken with Maytag on several occasions concerning this matter. I have used every detergent on the market. Maytag says you have to use jetdry, and liquid detergent which I did and it made no difference. The latest suggestion was that the water from my water heater was not hot enough which is set on 140 degrees. The customer service rep. ask me how far the water heater is from the dishwasher and I replied approximately 14 foot. She suggested I turn the faucet to my sink on before I turn the dishwasher on so that the hot water is present as soon as I turn it on. This also did not work. They sent a kid out today that turn the dishwasher on for five minutes empty and said "well everything seems to be working properly. I don't know what to tell you, yet there is soap residue in the bottom of the dishwasher right now." Do not purchase this dishwasher. It does not clean the dishes. It just uses power and water.
Reviewed Oct. 27, 2015
This machine was purchased 11/18/2010. On 7/4/2011, the control panel stopped working for the first time. In August of 2013, the control stopped working again for the 2nd time and in September 2015, the 3rd time. I have an extended warranty on the machine so have been able to get it fixed. However, this time, the part won't be available until 11/17/15 which is unacceptable. With such a high demand for the part, this product should be on a RECALL. I want to preface that the machine is lightly used, maybe 2-3 times a week since it was purchased so for it to have broken so many times again is unacceptable. I spoke with Maytag today for almost 40 minutes and they refuse to take responsibility for the faulty machine & feel it is ok that every year and a half, I should expect this to happen. Maytag puts the burden of responsibility on the company who handles the extended warranty.
Reviewed Oct. 22, 2015
Dishwasher control board has completely started blinking cancel when not touching it, ran for the entire time I was in Church. Numerous problems, only 2 years old. NEVER would I recommend this brand, EVER!!!
Reviewed Oct. 22, 2015
First the dishwasher - Control board no longer works. Seen many people with same problem. Dishwasher sitting there useless since can't afford to replace. Will cost as much as the purchase. Stove has defect between glass on oven door. Aqua clean feature is a farce and I feel vent at bottom of oven is asking for a disaster if any grease should spill in there. Maytag will not honor or admit any defects.
Reviewed Oct. 22, 2015
Bought the Maytag MDSH969AWS1 in Dec. 2010, and it quit after 4 and 1/2 years. Ironically, replaced a perfectly good 20 year old GE model that ran great for this piece of junk. I tried to diagnose the problem: the washer fills, but when the cycle is supposed to start it just hums. Then you have to drain it. So I think the problem is the motor or capacitor. The parts are stupidly overpriced, and I'm not even sure if that is the problem. It could also be the electronics board (I've heard of the problems with these on this brand). So instead of risking wasted time and parts I'm junking this, er, piece of junk. The stainless steel door was rusting on the bottom too. American made crap! Bought a fancy Samsung to replace it, and will NEVER buy Maytag again. I'm old enough to recall the "lonely Maytag repairman" -- It'd give him a swift kick in the rear for being associated with such a shoddy brand. Maytag, it's the Dodge-Jeep of appliances.
Reviewed Oct. 20, 2015
Dishwasher Model MDB7749SBM1 - When I returned home from work today, I noticed the cancel drain button was on and the unit was continuing to try and drain but the dishes were not clean and the cascade pod was still inside the unit unused. I then proceeded to run another cycle to clean the dishes and what happened next simply amazed me. I pressed the jet clean button, tough scrub and 2 hour delay button and thought I was all set but the start/resume button would not engage or light up at all and subsequently the cancel/drain button lit up and the unit started draining. Now the control lock and start/resume button just flashes intermittently and won't disengage. I purchased my unit along with several other new Maytag appliances when I renovated my kitchen. I guess the microwave, stove and refrigerator is next -- unit are only 29 months old. Any assistance will be greatly appreciated. I'm in deep ish I guess.
Reviewed Oct. 19, 2015
About 4 years we purchased a dishwasher model # MDB7749AWM2 made by Maytag.The first part of Aug. 2015 it quit working. I had a repairman look at it and he said it was the control panel and he would order one. He ordered it and we waited a couple of weeks, no part. He called about it and they told him Sept. 9th it would be sent. Sept. 9 came went and no part. He called them again and they told him they had no record of the order. So he ordered it again in few weeks, was told it was back-ordered. This happened a couple more times and I told him to cancel the order. I would go buy a new one but not a Maytag.
Reviewed Oct. 18, 2015
After reading all the reviews I realize this is a wide spread complaint. After 2 1/2 years the control panel on my Maytag Dishwasher will not work. You press the keys and hope for the best. I am thinking of going to the media with my complaint. Maybe we will all get some sort of refund or upgrade.
Reviewed Oct. 16, 2015
I have a 2 year old Maytag Dishwasher (barely used - it is a weekend house) MDB7749sbm1 and the control panel went out about 2 months ago – I followed another person’s advise of hitting normal and heated dry buttons 3x quickly and that seems to wash the dishes – not sure what cycle it is on because all the lights go on including 2 hr delay. I called Maytag and they kept me on the phone and hold with multiple agents for 34 mins and finally agreed to send someone at no cost to see if the problem can be fixed with no cost to me. I will keep you updated.
Reviewed Oct. 16, 2015
I bought a dishwasher from Maytag model #MDB774SBW0, in 2013, last year prior to the year warranty it broke. The control panel had to be replaced. This year it's broken again. Control panel not working properly and it's starting to rust on the outside in the corner. Per the company unless the repairman damages it out there's nothing they can do. I cannot believe this piece of junk. First of all it costs so much and has broken twice for the same issue in 2 years. Will not buy another Maytag, very unacceptable.
Reviewed Oct. 16, 2015
Purchased this dishwasher 3 1/2 yrs. ago. Control panel went out. We would have had to pay almost the cost of new one to replace the part! Maytag used to be reliable. The dishwasher we owned previously (not Maytag) was still working after 12 years!
Reviewed Oct. 14, 2015
Bought Maytag Dishwasher in 2/2012. 10/2015 dishwasher stopped working. My husband tried to replace the motherboard, however, dishwasher completely done. Called Maytag and they said they would send a repair company at their expense, however, repair service called to verify appointment and told us how much it would cost us! Maytag had no intention of paying the bill even after they said they would. Called Maytag back and said the other customer service person was incorrect. Now, buying another dishwasher only after 3.5 years.
Reviewed Oct. 12, 2015
Ned they said he would come. When I called he said he was not coming. He had truck trouble. 10-12-15 Called Maytag back and they said they would find another repairman. They would call me back. Into 2 weeks waiting on appointment. I will never buy Maytag again. It didn't clean dishes good when it did work!
Reviewed Oct. 11, 2015
I purchased a new Maytag dishwasher model MDB7609AWB1 approximately 2yrs ago from Sears. We purchased quite a few new appliances from them and they are always helpful. Within the first year, right after the warranty was up, it stopped working. No lights on the power panel. I called Sears, out of warranty, sorry. Said they would give me a deal on the repair. Sears came out, replaced the computer. $230.00. 6 months later, it stops working again. I go on line to look up these models and sure enough a lot of people are having the same issues. I did some of the checks that they said to do and found my plastic door latch was broken. A little plastic arm that actuates the switches broke. Should have been made of metal. I replace it myself, very easy, by the way. So I figure, in another 8 months it will prob break again. They run anywhere from $19.00-$30.00.
2 days ago power panel and light, not working again. I called Sears and asked them if they were having issues with the power panels that this was the second time in less than 2 years, and if there were any recalls, they said no. I guess they don't follow their reviews, but according to google reviews, it's a major problem with most of them. Maytag, Whirlpool, and Amanda. Ordered a new panel today, again they are $141 from Sears but if you shop, you can get a new one for less than $85.00. If you have any kind of mechanical skills, you can replace it in less than 20 mins. It just seems to me that this big companies have let their quality control go and are more concerned about the profit. There should be a recall on these. Do Not buy a Maytag/Whirlpool dishwasher, they are total junk. Sorry Maytag, you lost another customer.
Reviewed Oct. 8, 2015
I bought this Maytag dishwasher model # MDB7749SBM2 and of course it ran great until the warranty was up and then the touch pad started acting up where if you would press "normal" every other thing would light up. I replaced the keypad and then the controller and it's working at this point again. The keypad ribbon cable had a big burn mark in it and by all these complaints it seems like an issue Maytag has and does not want to address. Luckily I work on electrical and was able to do this myself and I had no labor but over $300.00 in parts. What upsets me is I bought because of the reputation and the "Made in America" on it and it was replacing a 20 yr old Kenmore that was still working great when I took it out. With all the complaints about the same issue Maytag which is Whirlpool would step up to the plate and fix this. No more Maytags/Whirlpool for me again.
Reviewed Oct. 7, 2015
Bought this Dishwasher two years ago. Control panel was working intermittently now it does not work. I am looking for anyone with this same problem. I know lawyers who are class action specialists who fight for the consumer. We need to make Maytag responsible for the flaws they have in their product. From reading these other reviews it seems that this control panel issue is consistent no matter what model you have. They must all share the same electrical components that is causing this issue with the control panel. My model number is MDB8959SBS2.
Reviewed Sept. 27, 2015
Dishwasher Model #MDB7609AWW2 - I have replaced the touchpad once a year for 4 years. Went online and learned a DIY repair using a Permatex Rear Window Defogger Repair Kit to fill in the touchpad broken circuits. I have repaired it once a year for 2 years. My suggestion is to avoid purchasing this product. Apparently even after multiple consumers have contacted Maytag regarding this widespread defect, Maytag has not issued a recall or assisted anyone. They say "if the part can be replaced there is no issue." When the dishwasher works, it is great, however it WILL NOT last. Touchpad will fail and you will be out $124 for the part plus labor unless you do the repair yourself.
Reviewed Sept. 23, 2015
I bought my Maytag dishwasher MDB7749SBM0 three years ago. After it was in one month it already needed a service call. It needed a control panel. Out of the dishwasher 4 weeks because this happened over Thanksgiving. Two months later it stopped working and needed another service call. Technician was inexperienced and another one had to be called. Out of the dishwasher 3 weeks. At this time, and because of the expense of the machine, I purchased an extended warranty. This was control panel number two. Not long after, the heating element had to be replaced. Two weeks without the dishwasher.
Now, my dishwasher stopped working again and it needs a new control panel. The technician is rude but did offer the information that the moisture ruins the control panels. IT IS A DISHWASHER!!! IT USES WATER!!! I only run the dishwasher twice per week so I can't imagine how poorly it would hold up if it was run more often. I am on my third week without the dishwasher because the part is on back-order! No one can tell us when it will be in. I bought a Maytag because I thought they had the appliance market under control. MY MISTAKE! I am very angry.
Reviewed Sept. 22, 2015
Purchased in 2013, they have replaced the control panel twice in 2014 and AGAIN 2015, now WAITING for the replacement control panel AGAIN. Maytag claims there are no recalls on this dishwasher model number. But after reading all these reviews why is there not a recall. Maytag is of no help when you call. They claim as long as they keep replacing the control panel it still can be repaired. This can be extremely costly WHEN THE CONTROL CONSOLE PANEL keeps breaking. Obviously there is a major problem with this part and why is Maytag not recognizing this issue.
Reviewed Sept. 22, 2015
Just like all the other reviews, the control panel on our 3-year-old dishwasher stopped working. The obvious defect of the product and lack of customer support is unreal. We ended up replacing the Maytag with a Frigidaire. Hopefully it lasts more than three years.
Reviewed Sept. 21, 2015
MDBH979SAM0 - Bought this dishwasher from Home Depot 2 years ago and have taken care of it, never abused it or anything. All of a sudden it just starts freaking out, once you start a cycle it will wash and then rewash and then keep going costing us money on electricity, water and wear and tear on the machine. I've tried everything but it seems like it's just stuck in start mode. The indicator lights on the panel flip out too, they will all blink randomly. So when I close the dishwasher and don't intend to start any cycles and it is off it will start up all on its own so I've had to unplug it. Funny how I called to order a control panel part and it's on back order... Very interesting how they are out of this part probably because everyone's ordering it.
Reviewed Sept. 17, 2015
So wife and I purchased a Maytag dishwasher in late 2012. A year and a month later it turns into Hal 9000 from 2001 Space Odyssey. I press normal, it shows light rinse. I press heated dry, it tries turning off the life support and blowing me out the air lock. Finally, in March it dies. No power, no nothing. $500+ for an appliance that lasts 2 years. So for the past few months, while we wavered over buying a new brand or spending $250+ on a repair, we were washing dishes by hand. It was as bad as my grandma used to say it was.
Then, by chance I ran across a web blog talking about this being a common problem, and there are hundreds of complaints, and it's a problem with a $4.00 part on the control panel that can be fixed with a Q-tip, rubbing alcohol, and silicone... I'm not a handyman by any stretch of the imagination, but even this I could do. Unplug or switch off the breaker. After unscrewing all the screws, (not your standard or Phillips head either) unplug the control panel from the control box and remove the control panel. On the back, you'll notice a flat cable (pictured below) that will have dark marks on the opposite side of the part sticker. Gently clean this with a Q-tip and rubbing alcohol. I then covered the back (side without sticker) with silicone, (you can get at hardware store or Target) let dry, and put everything back together again and now it's working better than new.
I'm regarded as a master handyman in my house, and I didn't even have to hear the dishwasher sing "Daisy Bell" as I disconnected it. With such a simple fix, I'm amazed Maytag didn't just own up to it and get it addressed. The millions it will end up costing them in the long run, by this frustrating experience shared by us all will have them thinking twice in the future (hopefully). It is a shame they seem to be adopting the business model of American auto manufacturers of the late 80's. I'll update this in a year and a month to let you know how the fix worked, and you owe me a beer for saving you $150 - $600 for a repair or replacement. One word... VICTORIOUS!!
Reviewed Sept. 12, 2015
We bought our first Maytag DW in July 2013, it will be our last!! Last month, the cycle wouldn't shut off. I tried to cancel it and the water would drain out and within 10 minutes the cycle was starting again. I called Quality Appliances to see if there was a recall and he said there wasn't but that it sounded like something in the control panel.
Reviewed Sept. 12, 2015
Bought a Maytag Dishwasher (Model No. MDB7749SBM2) in Sept. 2013 and I am in need of repair for the control panel. The dishwasher is in a vacation house and isn't used on a daily basis. I always thought Maytag was a reliable product but I've been reading the reviews and the control panel is a problem on relatively new units. How do they get away with this. The unit was around $600 and now I'm stuck with a big repair bill... and it appears, from what I've read on this site that it is a common problem. Maytag has replaced the control panel part and, as far as I am concerned, they should have provided them to all the consumers who were stuck with the defective ones they sold us in the last few years. Now we all know why we don't see the Maytag repairman sitting around with nothing to do on TV. He's working his ass off trying to fix the dishwashers.
Reviewed Sept. 12, 2015
3 months after we purchased our Maytag dishwasher in Jan 2014 (Sears) it broke. The service person told us that the ELECTRONIC CONTROL PANEL (START, CANCEL, WASH CYCLE SELECTIONS) was a common breakage issue and fixed it. It broke again around one year from our purchase date. Same issue, but kept working and not working. Finally we contacted Maytag's customer service. Although courteous the only thing we were offered for this common Maytag issue was a $249.95 one year warranty for them to come and fix this recurring problem.
I explained that we had already spent about $870 (including tax, delivery and installation) for our middle of the line dishwasher one and a half years ago and asked if they would consider either charging us for a smaller service call/repair or just do it because it seems to be a design and manufacturing issue. After one hour and no sympathy I had to pay the $249.95 to get a repair person out and be covered for one year from today. I don't trust the cheap quality and the lack of support for the product. THEY ARE OUT THERE TO SELL MORE INSURANCE AND CUSTOMER SERVICE DOESN'T MATTER!
Reviewed Sept. 5, 2015
Purchased dishwasher from Highway Appliance in Dunlevy, PA on August 21, 2013. In August, 2015 control panel apparently went bad. When pushing "normal", other buttons light up, but not the one you select. Tried throwing the breaker to reset, to no avail. Based on reviews, seems like many others have the same problem. Step up and do the right thing Maytag - recall & replace these machines!!!
Reviewed Sept. 1, 2015
My dishwasher just stopped working 1 year after purchase. Apparently a control panel issue. I have sold Maytag appliances for over 10 years and this is the thanks I get Maytag... Unreal. I won't buy a Maytag, Amana, Whirlpool, Jenn-Air, KitchenAid, etc.
Reviewed Sept. 1, 2015
The control board is not working on my 2 year old dishwasher. I now see this is a common problem with Maytag dishwashers. I have called to see if there is a recall on this problem and they said no. I have been told it can cost up to $500 to fix it so I guess it is a throwaway. I should have called when it was purchased as the digital buttons didn't seem right from new. What a waste of money and I will never buy Maytag or Whirlpool.
Reviewed Aug. 31, 2015
Bought a Maytag Model #MDB8949SAMO dishwasher. After LESS THAN 2 years the motherboard stopped working. Called Maytag to complain, but was told they couldn't do anything. I would give the dishwasher less than a star but the rating system won't allow it.
Reviewed Aug. 28, 2015
First off I don't usually spend my time writing complaints; however, I feel Maytag is deserving of my complaint. Purchased dishwasher Model #mdbh979sab1 in 2013 and days before the 1-year warranty was up the front control panel quit responding, rendering the appliance useless. Got that fixed under warranty. Now about 1 year later guess what... It's got the same problem. Began to read others post on this site and found that this is a common issue. One person posted that her dishwasher began to smoke and nearly caught her home on fire. Maytag was kind enough to offer a paid service call and enrollment into their extended warranty program. I think I'll cut the umbilical cord on this one and go get something more reliable and doesn't pose a potential fire hazard.
Reviewed Aug. 20, 2015
Control panel is defective on my Maytag dishwasher. Found a phone number that was created to deal with this problem. I only had to hold for a few minutes but the first person I spoke to was rude and unhelpful so I asked to speak to someone else. When another agent came on the line I told her that only the normal and rinse button light up but do nothing when pressed. She arranged for a repairman to come to my house and determine if my control panel is defective at their cost. When he arrived he asked me what the problem was and I said, "The touch pad control panel is not working." He stated, "Your control panel needs to be replaced. I have to order the part and come back to fix it." He was there for about five minutes and he never laid a finger on the dishwasher. When I asked if the control panel design has been fixed he said, "No, you will probably have to replace it again."
There is a video on the internet that shows how to seal the electronics with silicone. The repairman said that they cannot seal the electronics unless Whirlpool provides a "kit" to do it. I guess the Maytag repairmen may have to come out of retirement. My husband will seal ours after it is replaced so we hopefully don't have to deal with this problem again. So now I am waiting to see if he returns in a reasonable time frame and gets my dishwasher going. There is a class action suit about this issue filed in 2013 about this defect.
Updated on 09/23/2015: A repairman came to my home on August 20, 2015, at Whirlpool's cost, and he determined my touch pad did not work. He informed me that Maytag would provide the part, free of charge, but it would cost me 85.00 for them to come back and install it in 2-3 days. As of today I am still waiting for the part to come in, apparently due to high demand Maytag was out of touch pads, which were out of stock. No idea of when that would be, the repairman's company said, "don't call us, we will call you when the part arrives."
So I began to look for the part myself, found a couple on an auction site, but most companies that sold parts were on backorder. Until I found a company that said their inventory was out of stock but they had five, "stashed in the back." The price of 105.00 was not that much more than the 85.00 cost for the service call. Got it in two (2) days, installed (in about five minutes), sealed by my husband and I loaded it and washed my dishes. I was so overcome with relief, tears came to my eyes and I almost fell out. I give five star to the fella that had the part stashed until I needed it.The Maytag repairman is still waiting for the part so he can fix my dishwasher.
Reviewed Aug. 20, 2015
In December of 2013, I purchased a Middle of the Line Maytag Dishwasher model #MDB8949SBW for $600 plus $200.00 for install and removal of 5 yr old Kenmore. At that time I thought I did my research and saw no major negative flaws on this type of machine or similar machines. This replaced a 5 yr old low line Kenmore that just upped and died. Installed just before the holidays, this Maytag machine seemed to have worked tirelessly until a few days ago August 18/2015. The computer controls went haywire. I was hitting normal start buttons and other buttons on the other side of the control panel were blinking and lighting up. Worse was trying to cancel and the control boards were not responding. Even hitting the start button, the machine would not turn on.
Finally looking at the facia, I see the tabs of the flexible plastic frame that hold the control panel popping out from underneath the white facia plate. Snapping the frame back in and applying a lot of pressure got the machine to operate. With a family of four and minimal storage space, this machine is used approx once a day. It appears over the year and 1/2 by pulling on the plastic "handle" - which also happens to be the computer control board frame, the computer has separated from its mount and has allowed moisture to hit the control board/computer and wreak havoc on the electronics.
Looking up this model online NOW, I see I am not the only one with Dishwasher computers failing within a year or two- just out of the one year warranty. A Call to Maytag's customer service has the computer control board alone cost $160.00 plus the service tech and his labor fee's reaching in excess of $450.00. The CS rep gave me a repair discount to $267.00 and a week wait for the Service Tech for this problem to be fixed.
I bought this machine on two premises - one for its price, it was the only machine that offered 3 spin jets that really do a good job in cleaning dishes and 2, I owned a 1984 Maytag dishwasher in another home with computer controls in the handle and to this day, that machine is still running flawlessly! My only issue with the '84 Maytag machine was after 4 years the door gasket went - too much soap - replaced and no issues since! I expected similar performance with this one. I guess I have to spend north of 3 bills for similar performance and quality. What was I thinking?
Reviewed Aug. 16, 2015
We bought this Maytag dishwasher two years ago with a two year warranty. We paid close to $700. Six months after we bought it, it started having problems on and off. They are including: leaking water, lights going on and off, cycles are not completed. We changed the console once, and soon after that it broke down again, and this time is out of warranty. Total repair times are: 6 times in two years. My husband call the company, asked them if there is a recall for this model? They told that there is no recall. Then the repair person came. According to his repair experience he said this is the common problem and he got a lot of calls for the same problem. If he told the truth about this, then the company was lying to its consumers!!
Reviewed Aug. 16, 2015
Purchased Maytag dishwasher model MDB7609AWW2 3 yrs ago. Started having problems with it not filling with water after first cycle. After examination determined that the control panel/handle on the top of the door had broken away from its attachment points/screws behind the pane. Every time the door was opened this would allow moisture and steam to infiltrate into the door interior. And guess what, it now needs a new electronic control panel. After seeing all the other reviews, it is safe to say this is not the Maytag of our parents or grandparents.
Reviewed Aug. 14, 2015
We purchased a Maytag dishwasher in January of 2011. Two years later the entire machine stopped working. We had purchased the extended warranty and the control board and panel were replaced. Now two years later it happens again. Maytag/Whirlpool is of no help nor do they care. DO NOT purchase their product!! Multiple complaints and issues with faulty control panels and the cost to replace one is the same as buying a new dishwasher so they can't lose. I will never again own a Maytag or Whirlpool product.
Reviewed Aug. 13, 2015
A little over two years and my Maytag dishwasher needs 300 to $450 in repair for circuit board or boards. The repairman said that they got cheap and left out a seal which allows moisture to get into the electronics, duh. They have a known problem but will not stand behind their screw-ups. Never again will I purchase Maytag, Whirlpool or any other product made by the bumbs.
Reviewed Aug. 13, 2015
We have had 2 Maytag dishwashers only last less than 2 years. Since we can only have a portable because of owning an older home the expense is too much anymore. We also had a Maytag Neptune clothes washer last only 2 1/2 years. We had always respected Maytag and trusted them. That trust is gone. It is too expensive to buy and lose them after barely 1 1/2 years. We had a Kenmore that lasted 23 years. I don't know what company to trust anymore. The one we just had quit working a month ago was purchased October 3013. Maytag dishwasher Model #MCD4809PAW2 Serial #F34003436.
Reviewed Aug. 12, 2015
Purchased this Maytag dishwasher (Model DB7749SBM2) from a Sears 2014, no problems until now in late June 2014. The control panel is not responding. Start/Resume light is off, pressing it doesn't seem to do anything. Cancel light is off, pressing it does trigger the cancel drain process. Wash Cycle choices either don't respond, or for 2 of the choices engage an incorrect cycle. Option choices don't respond. Delay light comes on when an incorrect cycle choice displays but stays at 2 hours, cannot be toggled off or to a different delay length. Holding Control Lock or Delay for 3 seconds doesn't seem to clear the circuit board logic. Problem began with the Cycle choice buttons defaulting to Rinse Only. Control panel behaves not at all or incorrectly as described above. Seems to be a common Maytag control board/panel problem.
We need help as we are unable to afford repair or another dishwasher. This time, it will not run at all. I called customer service today (August 11, 2015) and they expect me to pay for the repair. Repairman already said electronic board bad at a cost of around $300 just for the parts. It is easy to Google and find multiple review sites that indicate hundreds of consumers have similar problems, but Maytag will not acknowledge any issue. Based on the pattern the warranty is not going to help as it goes out just after a year. For only having it 1 1/2 years it is becoming very expensive. There should be a recall on this control panel.
Reviewed Aug. 11, 2015
After one year of service from our Maytag Jetclean Plus Dishwasher with Toughscrub the circuit board went out. I have been seeing and hearing other people complaining about this problem. We purchased this device based in large part on Maytag's reputation for reliability. I am not happy with this machine. I will complain to the company and write another review based on the results. I suggest Maytag goes back to the old knobs until they can assemble and protect the circuit board, which I believe was damaged by heat and moisture.
Reviewed Aug. 11, 2015
I have a two year old version of this dishwasher (MDB894995BB3) and now the start and cancel light on the control panel stopped working. I now see that this is a common theme with this model and I feel it is their obligation to repair these units with permanent fix and not the same thing that will fail again. I have 3 different Maytag appliances all bought 2 years ago from Home Depot and they are all broken. I will never buy a Maytag product again. I might replace this dishwasher as I know it will fail again. 2 years on a dishwasher is a complete failure. Unreliable Junk. Do not buy Maytag.
Reviewed Aug. 9, 2015
On my 3rd circuit board for a MDB7749SBMO MODEL dish washer. The people at Maytag are people that won't even talk to you about it. How many people have to complain before there's a recall on a faulty ribbon cable.
Reviewed Aug. 8, 2015
Control panel start button failed 55 weeks after purchase and installation. Model no. MDB4709PAW. Repair costs for labor and part totaled $298. I have since found out that Maytag dishwashers with this type of control panel are faulty and fail often within first 3 years. Purchased at Johnnie's Appliance, Glendora on 6/14/14 NJ; ticket no. **.
Reviewed Aug. 6, 2015
Bought Maytag dishwasher model number MDB894995BB3 serial # F41103073. About 2 months out of warranty the control panel went bad. Contacted Maytag. After quite some time they agreed to pay for parts. After some more conversation they also agreed to pay service and labor. This was on the first day of August and Maytag scheduled a repairman for the sixth of August. When he arrived spent five minutes and said he had to order parts. The control panel I had already told them was bad. Now here I sit waiting for part to arrive. No more Maytag or Whirlpool for me.
Reviewed Aug. 6, 2015
I wished I researched more before I purchased, but like most people, I believed in the reputation of Maytag. Like many others - my control panel started to go out 19 months after install: Had my first "event" with the washer; it would not allow me to select normal wash. A high-end machine shouldn't have electrical connection problems within 19 months, just 7 months after the warranty expires.
When the repairman pulled apart our machine, he found a similarly "burned" looking touchpad ribbon cable, that was "burned" in exactly the same position as the photos shown on Maytag's website under the review referred to. Maytag/Whirlpool has set up a special phone number to deal with this problem: I dialed 1-866-931-7384... " Been on hold for over an hour Of course - NO answer! I'll try later but I am very angry that this has been a known issue BEFORE I purchased mine at Home Depot. What a piece of junk. This is the last Maytag I'll ever buy again. The service is horrible, the product is junk.
Reviewed Aug. 6, 2015
I purchased a Maytag dishwasher (Model No. MDB8949SBWO) in September of 2013. Within the first year (and under warranty) the control module failed. The dishwasher is now almost two years old and the second control module has failed. From other postings it is obvious that Maytag has a known defect in their control units. To replace control modules on an annual basis makes this an extremely expensive dishwasher to own.
Reviewed Aug. 5, 2015
My dishwasher was bought December 2013. The control panel just started going crazy and can't control anything. Unless you have bought extended warranty Maytag isn't doing anything. This is obviously a manufacture defect and no one is doing anything about it. Will no longer buy Maytag products if they can't stand behind their product.
Reviewed Aug. 4, 2015
The control panel of our Maytag dishwasher stopped working when it was approximately 14 months old. We repaired it ourselves by following a reset directions we found online (push "rinse" button 5 times and then the "cancel" button twice). Also we cut the power to reset. I'm not sure which of those two tasks reset it, but it worked until last week - now 28 months old. We are not able to reset the panel using any information that we can find. In trying to find repair options, we discover that there are a lot of complaints about the Maytag dishwashers' control panels not working within just a couple of years. In speaking with Maytag, they tell me there's a class action law suit for this problem - meaning they do realize there is an obvious problem with their control panels, but are not acknowledging they have any responsibility to repair it.
The law suit only covers the cost of the part but not the labor. The labor can cost between $100 - at the lowest - and up. Our Maytag dishwasher model # is MDB8949SAM1. Also noteworthy, our Maytag clothes washer gave out at less than 5 years. Maytag is no longer the company we all thought they were. Additionally, their faulty machines are costing their customers a lot of extra money. Not exactly what I would call a company with good customer service or even any ethics. We will never buy Maytag again.
Reviewed Aug. 2, 2015
Maytag dishwasher mdb7749sbm2. Purchased the above Maytag dishwasher model in July 2013. Eight months later the control panel ribbon strip burnt out. The first of many times to come. I had the panel replaced three times during the first year (warrantied by Maytag, now Whirlpool). All I can say is "thank goodness, I paid $30.00 for the extended 3-year warranty." It has been the best $30.00 I have ever spent. Unfortunately it doesn't count for all the frustration this appliance has caused me. Ever since the first repairman walked through the door, all he could say is that "the control panel was poorly made, electricity and water does not mix and never will. When you use the "steam" option all you are doing is adding to the problem." (The steam option is the sole reason why I bought the model in the first place!)
Anyhow, this model has broken down three more times and it is currently down again as I am writing this, awaiting for a service person to hopefully come out as promised next week. I purchased this appliance two years ago and still have one more year of warranty left. Once it is done, I will be shopping for another dishwasher. If I didn't have it covered with a warranty, I would be paying the service fees of about $251.00 each time they came to change the panel. Shame on Maytag/Whirlpool for not recalling this model.
Reviewed Aug. 1, 2015
Purchased this Maytag dishwasher from a local Home Depot in Feb. 2014, no problems until now in late July 2015 (about 18 months). The control panel is not responding. Start/Resume light is off, pressing it doesn't seem to do anything. Cancel light is off, pressing it does trigger the cancel drain process. Wash Cycle choices either don't respond, or for 2 of the choices engage an incorrect cycle. Option choices don't respond.
Delay light comes on when an incorrect cycle choice displays but stays at 2 hours, can not be toggled off or to a different delay length. Holding Control Lock or Delay for 3 seconds doesn't seem to clear the circuit board logic. Problem began with the Cycle choice buttons defaulting to Rinse Only about three days ago. I assumed user error so let that cycle run, then was able to choose a different cycle (can't remember which one) which also completed. But since then the control panel behaves not at all or incorrectly as described above. Seems to be a common Maytag control board/panel problem, so will probably replace (with something other than Maytag) rather than repair.
Reviewed Aug. 1, 2015
I purchased the Maytag MDB7749SBM dishwasher just over 2 years ago. After owning for 1.5 years, the control board malfunctioned. After discussions with Maytag customer service that began in late December 2014, it was finally repaired in February 2015, with the control board being completely replaced. Within just a few months the dishwasher again fails. The first time, it would not stop running. This time, it will not run at all. I called customer service today (August 1, 2015) and they expect me to pay for the repair.
It is easy to Google and find multiple review sites that indicate hundreds of consumers have similar problems, but Maytag will not acknowledge any issue, as the customer service rep indicated today (she said her information showed no recalls). Within two years I am now faced with paying $600+ for a dishwasher for a second time. This is terrible customer service on Maytag's part. They have lost my business and I am warning consumers on every platform I have.
Reviewed July 31, 2015
The dishwasher would not start July 30 2015. Tried to get service around here and no shops could respond. Called Midsouth Distributors for circuit board. They did not have one but would order and gave me the part # W10595570 based on the Model # MDB7749SBW3. Hoping could find one quicker somewhere else. Ordered one overnight from Sears and planned to replace the board by myself. However, I noticed the flat wire with 14 wires in the ribbon cable had brown spots. From my experience in the electrical systems, I realized this must be shorting out the start signal to the dishwasher logic controller. Sure enough, after scraping this off with a sharp knife, I was able to start my dish washer.
My previous MAYTAG lasted 20 years. I bought this one in February 2014 at Home Depot. The design for the electrical controls is obviously very poor as testified by so many angry owners. MAYTAG should be required to replace all these control panels with a improved design at their cost. I hope this obvious poor design of a part gets attention in the United States and ConsumerAffairs will help us. I have called 1-800-688-9900 and registered with MAYTAG a complaint about this poor design.
Reviewed July 29, 2015
Purchased a Maytag dishwasher (Model #MDB7749SAW1) in January of 2013, installed in February. A little over a year later the control panel went out. I called Maytag and they were kind enough to pay for the part and I had to pay for the service. Now it is July of 2015 and the control panel is going out again. I called Maytag directly and talked with a service representative and the best they could do for me was for $269.95 they would have it fixed and I would have a one year warranty as well. Based on the pattern the warranty is not going to help as it goes out just after a year. For only having it 2 1/2 years it is becoming a very expensive dishwasher. There should be a recall on this control panel. Very disappointed.
Reviewed July 27, 2015
I purchased a Maytag dishwasher in 2010 model MDB6709AWW1. I only had it a year and the control panel went. They came out and replaced it and the guy told me that they were having a lot of the same problems. Now in 2015 it has gone again. It will run, but you can't change the settings. I took out the extended warranty on it and called 3 weeks ago and they sent out a local appliance repair company. This guy told me he had just come from another house with the same dishwasher with the same problem. He ordered the parts and I have been waiting 2 weeks.
I called and the lady told me that they changed the part # and that they don't have any made yet and don't know when they will. WHAT!!! How can a company not have any parts made for their own dishwasher. I didn't buy the dishwasher when I bought all my other appliances, because there was a dishwasher here. It was gross and didn't work well. All my other appliances are Kenmore and I will stick with them. Have owned them for years and never had any problems.
Reviewed July 27, 2015
In 2011, I purchased 2 Maytag dishwashers, one for my tenant and one for myself. In 2014, the circuit board on my tenant's dishwasher failed, when the unit was only 3 years old and of course out of warranty. I first contacted a local repair person, and he informed me that the repair plus service would be close to $300. When I contacted the company, after about an hour on the phone, they agreed to send their authorized repair service person and after his evaluation, would repair the unit with no charge to me, as a courtesy. This whole process took about 2-3 weeks. I felt that was fair.
It is now 2015, and my unit, which I purchased at the same time and the same type, now is not working due to a faulty circuit board. My tenant uses her dishwasher more frequently, and that is most likely why her circuit board went first. This is a design flaw, or perhaps planned obsolescence. At any rate, I'm not happy with this, and my model is mdb7809awb2, and serial # is FO4205659. Do you know if there have been any other complaints on this? Thank you for your help.
Updated on 07/30/2015: After I wrote my review, I contacted Maytag about the problem. After considerable wait times, I spoke to someone who set up a diagnostic repair call, giving me the impression that Maytag would cover it. When the repair company called, they told me that I would be charged $104.95 just for diagnostics. Labor and parts would be additional. I called Maytag again, and they agreed to let the repair company charge back the diagnostic fee.
After diagnosing the problem, it was determined the problem was the control panel and not the circuit board. The cost to repair with tax came to $315.85 and it was only this low because the repair company waived the return service trip. I can get a new dishwasher for a little over $400.00. I am very disappointed in Maytag, because I remember the commercials where the Maytag repair man was bored because the products were so dependable they never broke. My unit is only 4 years old, and it's sad that it costs so much to repair it.
Reviewed July 26, 2015
MDB7609AWB2 - Owned for 3 years, used twice a week and now start button not working, like everyone else control panel is a piece of crap. Maytag just lost another customer.
Reviewed July 23, 2015
Furious at Whirlpool at the moment and tired of being lied to by customer service personnel. We purchased Model MDB7749SBM from Home Depot in Canada in August 2013. Less than a year later, the product was not working and had to wait weeks for a technician to replace the touch pad. It was covered under warranty. I should have worried at the time because they offered to extend our warranty another year. Well, a few weeks ago the control pad stopped working again. I had to wait an hour to talk to somebody at customer service just to tell them about my problem. They offered to send a tech out today no charge even though the system just fell out of the extended warranty.
Took the day off work to be told by a tech who was in my house less than 5 minutes that the control pad is gone. No ** Sherlock!!! However, he did not have one and did not know when he could come back. Tonight, I see all this information about the problems with the control pads on the internet, yet was told by Chris (**) at customer service that there is no known problem. Why are you lying to me???? I just had two additional appliances delivered from Home Depot yesterday that are Maytag. I will be contacting them tomorrow to have them removed. Do not buy from Maytag. They have a documented problem and are lying to customers. I have never experienced such poor service and customer handling in my entire life.
Maytag Dishwashers Company Information
- Company Name:
- Maytag
- Year Founded:
- 1893
- Address:
- 553 Benson Road
- City:
- Benton Harbor
- State/Province:
- MI
- Postal Code:
- 49022
- Country:
- United States
- Website:
- www.maytag.com
