Maytag Dishwashers Reviews

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About Maytag Dishwashers

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Maytag Microwaves manufactures microwave ovens available in countertop and over-the-range configurations. Its models include features such as quick touch settings and sensor cooking.

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Pros
  • Effective cleaning performance
  • Quiet operation during cycles
  • User-friendly design features
Cons
  • Control panel malfunctions frequently
  • Long wash cycles can be inconvenient
  • Limited customer service support

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Maytag Dishwashers Reviews

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    Page 4 Reviews 270 - 470

    Reviewed Feb. 24, 2016

    Does a good job. The only thing it has problems with is frying pans, but no dishwasher can do those. 4 cycles, option to turn off heated dry. Standard size. Fit the cabinet perfectly. Just a plain white front, which is fine, but it did not get 5 stars because the white plastic control panel seems to catch and show dirt easily compared to the white painted metal door. I've had this machine 15 years and the only repair needed was replacement of one of the rollers on the lower dish rack.

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    Reviewed Feb. 24, 2016

    Dishwasher cleans well but the top rack is poorly designed for taller glassware. Unit has the typical features - wash, sanitize, rinse only, high temp wash, heated dry, light, normal or heavy wash, and delay start up to 6 hours. Standard dishwasher face; nothing fancy, no "dirt catching" features, very satisfactory. Electronic features (start, stop, etc.) broke after very little use. This is my second Maytag and a repeat of the first. Will NOT purchase this brand again!

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    Reviewed Feb. 24, 2016

    Does a good job of cleaning but takes much longer to complete. Pretty much standard features. Has rinse only cycle, air dry only cycle, and cycle for pots and pans. Top rack had special holders for long stemmed glasses which I don't need. Standard size. Same size as my Kitchen Aid. White, front load, no special appearance. It takes much longer than my old dishwasher. Also the soap dispenser broke after 2 months and had to be replaced. It requires that two buttons have to be pushed to start. My old one only required one. It does a good job of cleaning.

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    Reliability

    Reviewed Feb. 24, 2016

    Great when it works properly and doesn't leak! Quietness, cycles. Everything that had to go in went in, well laid out. Stainless steel, clean, good looking. Anything with the Maytag name doesn't last any more than a couple of years. Gone through a washer and dryer with no help from Maytag. The dishwasher was replaced by Maytag because the main circuit board was on backorder for more than 5 months. Washer was replaced with a Samsung. If I had to replace the dishwasher out of pocket I would go to Korea or Europe to do so. Maytag, what a huge fall in quality and reliability!

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    Reviewed Feb. 24, 2016

    I do not know how long we have had the Maytag but, it has been a long time and has run without any problems. Still looks good and does the job! The features of the Maytag are: pots & pans, temperature sense, sani heat, light wash, regular wash, pots & pans prewash, quick wash, rinse & hold, delay start and heat, fan dry, heat or air. This dishwasher has always been plenty big enough for our family of four including guests. This Maytag had a choice of black or white front so, it fits in. My next dishwasher will probably be a Maytag!

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    Installation & Setup

    Reviewed Feb. 24, 2016

    This Maytag (1979 model) is about as good as other dishwashers (I always rinse before placing in machine). It does have a lot more buttons that are not used than the last one I used (installed in the 1950s). Delayed start, choice of preheating water or not, choice of drying. Not big enough to do everything when have company and too big to use when no visitors present. When I am alone it takes 3 months to get enough to fill the machine and by that time they are getting moldy so most of the time I wash by hand. Black glass front with imposing row of controls across the top. I normally do not generate enough dirty dishes to warrant having a dishwasher. Since my wife died I have used the dishwasher two to three times a year.

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    Installation & Setup

    Reviewed Feb. 24, 2016

    Loading is easy, operation is extremely quiet, dishes are very clean even on normal auto wash cycle. White, integrated depress buttons, full size, removable utensil baskets, upper and lower racks, top rack is manually adjustable, stainless steel tub. White front which is what we want not the ugly old metal stainless steel, usage buttons are on the upward facing edge of the door, pull down handle is nice size and very sturdy. Model is MDB8959SBW3. Even on normal auto wash cycle dishes are clean without much pre-rinsing. Purchased 10/14 from local dealer and professionally installed. So far we love it.

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    Reviewed Feb. 24, 2016

    I am happy with this dishwasher. I had a GE that had a lot of problems. I insisted on getting Maytag and I have been happy ever since. It controls the time, temperature, and is easy to operate. I would like a bigger dishwasher because of my family size. This dish is okay for a family of 4. It matches my furniture. It blends in. No complaints. The digital pad is convenient but it has been fixed a few times. I had a few technicians who did not know how to fix. It was not the dishwasher, it was the technicians.

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    Ease of Use

    Reviewed Feb. 24, 2016

    Perfectly great, cleans anything, not terribly quiet, but results are more than satisfactory. Good water pressure, cleans every nook and cranny, things come out spotless. I do not have anything else to compare, but I think the size is fine, I can put a lot of stuff in it. Controls in front at top, easy to use, clean appearance. Even though my dishwasher is 13 years old, I have not had any trouble with it. The top racks are strong and hold a good bit of glasses, cups and bowls. I have put baking pans, cookware, grates, and a lot of other stuff in to wash and it all came out clean.

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    Reviewed Feb. 24, 2016

    When new was a great thing. Lots of room and top rack removable with a little work. Should have been easier to remove and replace. Bottom rack had ample room from top rack also deep front to back. Something called a chopper and its screen clogs and you lose water pressure and always too much soap. Have to dismantle machine to clean. Newer models have a cleanable screen easy access. Electronics went out after two years. Part more than machine. Maytag service not much help.

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    Reviewed Feb. 24, 2016

    I spent a lot of money for top-of-the-line Maytag. It sanitized and worked to perfection. Delay wash, force wash, grinds everything you could possibly ever want. Fantastic and I can move the racks around. Beautiful. Stainless steel tub. Stainless outside. It has a ribbon cord in the controller. They didn't seal the controller head enough. So the dishwasher stops working after an almost guaranteed 2 yards from the ribbon cord rusting. Well you got to buy another one and it comes as a fill unit at 250 IF you replace it yourself. About 500 for a plumber. And you replace it every 2 years. Maytag is having class actions about it, it knew it has the problem. It's just very profitable to continue having the problem.

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    Reviewed Feb. 24, 2016

    This Maytag was installed in this house in the summer of 1984 and washed dishes for my in-laws for 26 years. We moved in as a family of four and this Maytag dishwasher is still washing the dishes clean. No rinsing, just make sure the food is gone. We replaced the belt about 6 years ago and I think my Mother-in-law replaced the door seal. It has a power saver button, 2 cycles, and the cups are on the bottom rack, plates and such on the top. I don't put plastic bowls on the bottom because it gets a bit too warm for them but all the bells and whistles still work.

    It is a fairly large model, WU301, with ample room for plates and platters. I don't wash pots because I don't like what the dishwasher soap does to the finish on them. Having the cups on the bottom is nice and the rack is very usable for other dishes as well. The cutlery rack is located on the top rack, removable and a decent size. Almond body, silver and dark brown accents, very 1984 but not a bad look. All of the buttons and knobs are easy to read and use. Maytag, 1984, model #WU301.

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    Reviewed Feb. 24, 2016

    The dishes need to be washed off to be sure they will be clean. It holds a lot of dishes. You can put it on a short wash or long one. Leaves water on base of glasses sometimes. Holds moisture. Heavy wash, normal wash, light wash, rinse only, auto clean, delay 1-9, heated dry, sanitize, tough scrub, extra rinse. Regular size 24". Beige color. Electronic buttons. Maytag Quiet Series 200: I do not like the racks for putting dishes in. Otherwise it holds a lot. It does not clean dishes if you do not rinse them off first. If you run the dishwasher immediately after putting dishes in it will clean them off. Sometimes it leaves water standing. Even with what I have said I really like this dishwasher. We have had the dishwasher a long time. We use it at least 2 times a week.

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    Reviewed Feb. 24, 2016

    I have a basic Maytag dishwasher circa 2012. Not sure of the model number. It works well, no fancy features but everything you really need is there. My only real complaint is that the heat dry cycle always seems to leave the dishes a little wet, but that's common enough for dishwashers. It cleans nicely and hasn't had any issues or breaks in 3+ years. Basic. Three wash cycles (light, normal, heavy); Extra rinse option, extra hot option, and heat dry or eco-dry (i.e. no dry). Nice big rinse aid dispenser. It's not that roomy inside. I'd say the size is average. It looks nice - it's white and unobtrusive. It works really well with Cascade dish pods. The bottom rack is kind of a pain if your plates are curved more than usual.

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    Reviewed Feb. 10, 2016

    We purchased new refrigerator, stove and dishwasher from Brandsmart approximately 2 1/2 - 3 years ago. We have had to have refrigerator repaired before the 1-year warranty was up (thankfully the warranty was still in place) then the dishwasher (model MDB7760SAS1) started having problems. The detergent door opens almost immediately when you turn on the machine. We had two repair companies in both recommended by Maytag, one didn't want to touch it, the other said the board went bad and had to be replaced. Lucky for us we used our Amex to make the purchase which extends the manufacturer's warranty for one additional year. Had it repaired. It worked long enough for the extended warranty to expire and it's doing them same issue again. Maytag you should stand behind your DEFECTIVE appliances and repair or replace if need be!

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    Customer ServiceStaff

    Reviewed Jan. 30, 2016

    We purchased a Model MDB8949SAWO Maytag dishwasher in September 2012. The control panel failed in November 2015. We wrote a letter to Maytag (Whirlpool) expressing our disappointment and received a call from Maytag customer service. The Customer Service representative informed us because we contacted our local repair facility directly, no reimbursements would be provided. During a subsequent follow-up call, I was informed by the Customer Service representative that Maytag manufactures quality products and that no premature failures were occurring with Maytag dishwashers. The Customer Service Representative stated that we should have purchased an extended warranty which lends some support to the fact that Maytag dishwashers are essentially junk. Never again will we purchase any Whirlpool products.

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    Sales & Marketing

    Reviewed Jan. 27, 2016

    My dishwasher like many others have mentioned is experiencing the same control panel issues. When I set it to Wash, it spontaneously goes to Rinse Only. I am unsure exactly the age, but given the number of complaints I've read, with the same problem, it seems as though, there was a flaw many years ago in design and regardless of issues hasn't been resolved with the newer models either. I realize appliances don't last forever, but Maytag was always known for the lonely repairmen and I'd hoped the brand would continue to live up to its advertising, despite being purchased by Whirlpool.

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    Reviewed Jan. 24, 2016

    We have a Maytag Dishwasher Model MDBTT60AWB purchased from Lowe's about 8 or 9 years ago. This model was included in the huge 2010 recall of 1.7 million units due to the possibility of heater-unit fires. For the last couple of years, it's had a problem staying on the selected cycle: After being started on "normal" wash, it reverted to "rinse only" after a few seconds, but eventually quit responded to the selection of other cycles altogether. Removing the back from the door to expose the innards revealed the ribbon cable that connects the circuit-board "head" to the control panel had worked loose. Reattaching it provides a temporary fix, but it eventually works loose again. We suppose the screw holding the back to the door will strip sooner or later, but by then we'll probably be so fed-up with fixing it that buying a new (non-Maytag) one won't seem like a bad option.

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    Customer ServicePrice

    Reviewed Jan. 20, 2016

    I bought a Maytag dishwasher Model MDB7749SBW3 from Home Depot 6/2014 and by December 2015, the touch panel was going crazy! I've read a lot of reviews and this seems to be common for Maytags. It would cost me almost as much to have this machine repaired, with a service call and the cost of a new panel, as it did when I bought it. When talking to an appliance repairman, he informed me that Maytag and most all the major brands are now owned by Whirlpool and that they are basically junk--not meant to last more then 1-3 years! Where are the recalls and how do we get a recall started?

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    Reviewed Jan. 14, 2016

    I have had this dishwasher less than 2 years, Maytag model # MDB7749SBM2. The control panel started acting up, it would not let me select a wash cycle, it would select its own and I could not change it. After reading these reviews, I took off the control panel and discovered the wires which are encased in a plastic were all darkened and messed up. I will try to replace it on my own but if I have to I will buy another brand as this dishwasher hasn't really cleaned my dishes all that well to begin with.

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    Customer ServicePriceStaff

    Reviewed Jan. 12, 2016

    First off, everyone seeing this should be fuming as I am because we are mostly in the same boat with these control panel issues. Mine is Maytag model MDB7749SBM3 about 575.00. A little bit cheaper than most of you because I purchased at the online and had a rebate. About a couple months after the warranty expired, we started having weird light issues with the control panel where are one light would pop up when you didn't hit it or other lights would pop up when you hit something else. We kept dealing with it thinking that it would dry out and resolve itself. Lo and behold, just like it appears to be tens of thousands perhaps hundreds of thousands of machines, it quit. I read this consumer affairs post after it quit and now I know why it did. I opened up the control panel and sure enough, the little ribbon that connects all the electrical connections had brown on the back like it was burnt through.

    I was able to find a special 1 800 number that Whirlpool has set up because they have purchased Maytag and the woman I spoke with said they would send a technician out and that I was responsible for the diagnostic fee. I was born but it wasn't yesterday. I immediately said to the woman, "Absolutely unacceptable. I am NOT paying for anything," very politely highlighting the fact that I know they settled a class action lawsuit in California regarding a control panel issue and there are hundreds maybe thousands of complaints on consumer affairs.com. The woman place me on hold, I am assuming to speak with her supervisor and then let me know that they would pay for the diagnostic fee. She said a repair date for me for about a week and a half later. The repairman had a good day because the dishwasher was already disassembled for him and he proceeded to take pictures and call Maytag.

    Maytag told him that I was responsible for the installation cost and service fee which according to the technician is about a hundred bucks. I told the technician that is fine but it will not be fine when I call Maytag back. I have not spoken to Maytag about the hundred dollars needs to file a claim for a new dishwasher and associated damages. I have not spoken to Maytag about the hundred dollars but I am only on this to let you know that every single one of us needs to file a claim for a new dishwasher in associated damages in small claims court. I plan on filing a claim for approximately $700 for a new dishwasher and damages. In my opinion, I feel like we should all do this, otherwise big corporations like this will continue to shovel garbage into the stores left and right.

    Have a good day and good luck with your court case hopefully. With all the evidence against them, I have a feeling that they will settle this and pay before the court date even comes around. Good luck to all of you. I will try and update this after I call Maytag back for the hundred dollars that they are going to charge to repair their broken part.

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    Verified purchase

    Reviewed Jan. 10, 2016

    Consider all other manufacturers before purchasing a Maytag dishwasher. Our 3 year old model MDB8949SBB1 is junk. The control panel is a joke. Works when it wants to. Do not spend your hard earned money on Maytag.

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    Reviewed Jan. 8, 2016

    Our current dishwasher was already installed when we purchased this house. It is adequate, however, it does not do a great job with caked-on food. This means that the worst dishes need to be pre-cleaned.

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    Reviewed Jan. 8, 2016

    This review is for a Maytag dishwasher. I do not know the Make/Model. It did a very poor job of washing the dishes. It may have been the city water, but no matter what I put into the machine to keep the dishes from being cloudy it never worked. It became disabled about a year after we moved in, and it was only about 6 years old. However, there were two families before me that used it and I have no idea how they used it. It was the first and last Maytag dishwasher I will ever use.

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    Reviewed Jan. 8, 2016

    I've had other dishwashers over the years. I've had this Maytag now for almost 12 years and never had a problem with it. It cleans better than any others I've owned. HIGHLY recommend the Maytag.

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    Installation & Setup

    Reviewed Jan. 8, 2016

    Nothing wrong with this dishwasher, a bit noisy, but it gets the dishes clean and that's what's important. This was a builder grade installation and it came with the house so I can't really say it's the exact model I would have selected had I been given the opportunity to pick my own.

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    Reliability

    Reviewed Jan. 8, 2016

    We have a Maytag dishwasher that came with the house we purchased in 2012. I'm not sure of the exact age but the former owner said it was a relatively new installation. The appliance works very well; cleans well. Just a couple of things of concern. First, it is really noisy. The fact that we can very clearly hear it running in the adjacent room does not speak well for it in this regard. The other things that has occurred is that rusting is evident on the trays of the dishwasher. One of the upright pieces has already broken off due to rust and two others are close to coming apart very soon. Nothing sharp is placed in those areas that are coming apart so there would be nothing remarkable to disturb the plastic coating on the wire racks.

    I can only conclude that the plastic coating was defective at the start; hence the rusting at the base of the upright pointing racks. That said, it does clean well but I don't foresee this unit lasting much longer overall due to the rack damage that is continuing to occur. I would expect the racks to at least last as long as the dishwasher but this does not seem very likely at the rate the racks are deteriorating.

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    Reviewed Jan. 8, 2016

    Maytag Quiet Series 400. Only good thing is the 3 spray arms. The racks are arranged in the worst configuration so you cannot fit many dishes in. The controls are extremely confusing. They do not seem to work in a logical way. The manual is of little help in figuring out how to operate the machine. I don't use the drying feature, so the only options on the panel that work together are Normal and Hi Temp Wash. I've never had a dishwasher that took 2 hours to wash, but the settings don't allow for a smaller load or shorter time. The rinse agent receptacle is confusing and difficult to understand and use. Way too complicated compared to earlier dishwashers that I've used. Would not buy this one again.

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    Reviewed Jan. 8, 2016

    I purchased this dishwasher at least 12 years ago and it still works. However, after that much use some of the buttons no longer work. It has china, economy, regular, rinse only and extreme wash features.

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    Reviewed Jan. 8, 2016

    The control panel had to be replaced within the first three or four years. Other than that the product does quite well and I would certainly consider purchasing the equivalent when necessary.

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    Reviewed Jan. 8, 2016

    Maytag needs to step up and admit that they have a design flaw in this dishwasher. The problem is that just a week or two after the warranty is out, it just stops working. Sometimes when you walk by it, it just turns on. No way to turn it off. Nothing works on the control panel. From what I've seen on the internet, everybody is having the same problem. It's the control panel. It costs 180 dollars to fix, but it only lasts another year and you have the same problem. I'll have to say that when it works, it does a superb job. It just won't keep working.

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    Reviewed Jan. 8, 2016

    We were happy with the original purchase thinking we'll finally get a new dishwasher that will work a little better. We were completely wrong! This Maytag is the best d/w we've ever had. It runs so quietly I caught myself checking to make sure it was working! Having a stainless steel finish was important to match the remaining appliances we have. This d/w is a workhorse and has several cycles so you may save water during the cleaning cycle, as well as being very sturdy and handling all kinds of pots and pans and cleaning them spotless! No leftover junk stuck on any of the items being washed and there is absolutely no doubt you'd be very happy with this.

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    Installation & Setup

    Reviewed Jan. 8, 2016

    Maytag model MOB7749SBW2. Less than a year after I purchased this, the control panel went out and had to be replaced. I was forced to get an extended warranty from Maytag because they would not guarantee the new control panel beyond the original purchase date. I had to have two other control panels replaced, all within the warranty period. Finally, a technician installed a piece of styrofoam which prevented moisture from getting in and damaging the control panel. Each time the control panel went out, the machine was unusable. Maytag was NOT helpful at all.

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    Punctuality & Speed

    Reviewed Jan. 5, 2016

    My wife was in the kitchen and started yelling for me to get in there fast. I could smell smoke and then could see the smoke in the kitchen and sparks coming out of the front top right side of the dishwasher. I shut off the power to the dishwasher at the breaker panel. I then removed the contents and then the dishwasher itself. I threw it outside and then the next day I took apart the door and found that the control board was melted and fried. The model # is MDBH949PAM1. We are trying to locate the receipt for date of purchase. Pictures are attached. This is not safe and my wife is very upset as our 4 year old daughter had been leaning on the door not just 15 or so seconds before this happened.

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    Customer ServicePrice

    Reviewed Dec. 29, 2015

    Maytag model #MDB6949SC, purchased Feb 22, 2015. In early May plastic parts from the top rack wheel assembly broke. Assembly unit replaced at no cost through the 1 year warranty. (cost = time and effort to arrange replacement with repair person). Same parts broke again in November - replaced at no cost again under warranty. Warranty expires in two months. If past performance indicates future performance, this part will need replacing twice a year at ~$140 per visit or $280 per year. Not a good thing. Called Whirlpool and with several calls and emails. They offered an extension of a year on the warranty. I think using plastic for this wheel assembly unit is a design flaw. Would not recommend this dishwasher.

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    Customer Service

    Reviewed Dec. 29, 2015

    Maytag dishwasher 5/3/2010 model MDB6709AWQ1. 12/20, 2015 it is dead, $69.00 service call. Failed user interface and main PCB parts estimate with labor $449.46. Called Maytag Co. We would pay the labor $139.00. MAYBE they pay the parts.

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    Customer ServicePrice

    Reviewed Dec. 24, 2015

    I too am a victim of the faulty Control Panel that Maytag put on these dishwashers - Model # MDB7749SBM2. $149 for the part and another $149 for service call and labor - almost half the price of what I paid 2 years ago! Should have stuck with the 10 year old builder grade GE I had with the latch door and turn knob! I am in the market for a new stove and microwave - I will never buy another Maytag or Whirlpool product! When is Maytag going to make good to all the customers out there that have experienced the same issue? If yours breaks it is a very easy fix now that I know. You can order the part and it simply unplugs and plugs in the new one. All you have to do is take the door off and it is right there!

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    Reviewed Dec. 6, 2015

    Maytag Dishwasher MDB8959AWS6, S#F15006566 purchased 12/28/2011. Here is a record of the product repairs done by All Tech Appliance Service in Portland. 1/12/2014 - Thermal Fuse and Control Board. 10/15/2015 - Thermal Fuse. 9/2/2015 - Thermal Fuse. 12/5/2015 - Unit stopped working again, strong electrical smell, probably Thermal Fuse again. This dishwasher product has a design defect. It should be recalled.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaffReliability

    Reviewed Nov. 25, 2015

    My parents always bought Maytag and so did I. I've experienced minimal problems in the past and have done my own repairs. My new MDB4949 dishwasher is GARBAGE! Imagine coming home and seeing water flowing out of the house under your back door! The water was coming from the kitchen across the kitchen floor and cascading down the stairs like a waterfall. I pressed the cancel button, nothing? Opened the door, NOTHING! Shut off the circuit breaker, NOTHING!

    Water continued to flow until I closed the supply valve! The dishwasher damaged my home! Six service visits later and still not fixed! 9 days out of warranty and still having the same problem! Customer service told me to hire a plumber to fix my plumbing problem with the dishwasher water supply! That's funny because 3 other dishwashers (in the same exact place) had no problem with the water supply in the past 23 years? Two of them were Maytag!

    I never give less than a positive review but, this is outright FRAUD! The dishwasher has damaged my home on 2 occasions! Unless I want to stay home the whole time it's running I can't use it? The customer service is pathetic at best. The control board issue is a scam by every company. It's all designed to keep you on a service plan and is a scam! Long gone are the days of the reliable rotary timer/control that lasted forever! You can thank everyone you know for not paying attention and letting this happen! I guess we can wash our own dishes by hand or comply with this obvious scam?

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    Verified purchase

    Reviewed Nov. 20, 2015

    This dishwasher has had multiple problems within the three years we've owned it. The top rack no longer adjusts, the wheels have fallen off the bottom rack, the sprayer has fallen off the top, and Maytag wants to charge $140 to send a service person out. Do not buy this dishwasher!

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    Customer ServiceInstallation & Setup

    Reviewed Nov. 18, 2015

    I bought a new Maytag dishwasher installed by East Town Appliance in Wautoma, Wisc. They installed it and ran a full wash cycle and it worked fine. After they were finished, I got all my glasses out and put in their dishwasher all excited to get them clean and sparkling. I started the dishwasher, put on a coat to check my birdfeeders on the deck where I was standing in front of the patio door. I heard water running suddenly. Turning around to see water gushing out of the bottom of the dishwasher. I called East Town back and had the installers return immediately. The pump was stuck open. I called Maytag about what happened and they said they wouldn't pay for the floor damage because it was already installed and to call my insurance company which I did. They went after Maytag and won but I had to pay $500 insurance deductible. I will NEVER buy anything by Maytag again.

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    Staff

    Reviewed Nov. 17, 2015

    Maytag is no longer a brand well designed for longevity. Dishwasher, 3 years old. Wash sequence lights start acting up and cannot select the normal sequence. Called to schedule a service call. Maytag service person unaware of any issue. Was informed a service call will cost $99 minimum and provide 15 minutes of diagnostics, $29 for each subsequent 15 minutes. $299.00 max. (All CND $). Those rates added to new parts and it would not be cost effective to repair a $600 washer. If this washer gets replaced, it will not be with a Maytag.

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    Reviewed Nov. 13, 2015

    Maytag Jetclean EQ Plus Dishwasher - We purchased the dishwasher in June of 2014. Recently the control panel decided it won't work. There is power to the unit. I am told that the unit is no longer in warranty so we have to pay for everything.

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    Customer Service

    Reviewed Nov. 6, 2015

    Discovered that thousands of others are having problems with the control panel on their dishwasher. Mine is Model # MDB7749SBM2. Looks as if I should just junk this horrible product and buy a new one (another brand, of course). My biggest concern is that I purchased other Maytag products along with this dishwasher, ie, a refrigerator-freezer, a built-in stove top/oven and a microwave. I have had a service call on the fridge (water line), the oven (gas) will indicate a set temperature (400 degrees for example) sometimes it will only be abt 200 degrees via a portable thermometer... Sometimes it doesn't ignite at all (have to reset it 3 or 4 times, the microwave has issues with the digital readouts, and on and on and on.

    I have only had these appliances about two years (after warranty expired) when each unit started exhibiting problems. I paid $175 for the fridge repair and am now considering biting the bullet & replacing everything as MAYTAG/WHIRLPOOL apparently isn't going to take responsibility for any defect on ANY OF THEIR PRODUCTS! I'm 75 years of age, retired and cannot afford the replacement route but it looks like I don't have a choice unless someone has a better suggestion. I don't have the skills or energy to attempt the repairs myself.

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    Price

    Reviewed Nov. 4, 2015

    My dishwasher is 3-4 years old and the control panel is malfunctioning. Can't push a button to choose what cycle I want, it doesn't respond. I went to the Maytag website to see if there have been others with this problem. It appears that there are many other people having this problem. Parts are not available and it seems that Maytag won't do a recall on this product due to the control panel malfunctioning. I have been dealing with this problem for the past few months. I don't think Maytag is worth the money. They want if you only get a few years out of them.

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    Reviewed Nov. 4, 2015

    The control panel acts just like the other reviews on here. The cancel light stays on. If I close the door, the washer automatically starts up again. It is unusable and it costs too much to have it repaired. First and last Maytag product for me.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaffReliability

    Reviewed Nov. 2, 2015

    Had a Maytag Dishwasher that was recalled in 2007 model # DWU9962AAE. I was sent a notice of recall and when I contacted the Maytag staff in the Recall department said that they were sending out a replacement as the unit. Mine was being recalled due to defects in the heater element, which could cause electrical failure and fire. I was pleased they were offering to replace the unit, and within a week or so, a new unit was delivered. This is where the troubles began... the delivery/install person from a local retailer, complained the entire time about having to do this job, was ill-equipped to perform the install, twice he thought he would have to stop as he did not have the correct tools he shared with me. I felt this was odd, if this is the job he did all the time?

    I asked for a bill of sale or something that would show that this unit had a warranty, and date of install. I was told that in these cases, the local retailer that is contracted to install takes care of all that. I did get the Dishwasher use and care guide, and it seemed like new unit. I had never had a recalled unit of a major appliance. Also since Maytag had my address, phone and email information as they set the install up. I believed the installer. Fast forward to about 2009 and the control panel on the door starts to lose cycles. I decided that since it was just me using the unit and the cycles I used most worked I would not bother with the repair.

    Fast forward to late October of this year 2015. The dishwasher Maytag model # MDB9601AWW finally does not turn on any longer... I call Sears to have an estimate for repair of the circuit board in the door. I give Sears the model and serial number... and schedule an appointment. The repairman gives me a cost of roughly $600 to replace the circuit board in the door! I tell him "no thanks" pay $ 59.00 and decide I will buy a new unit... I review many sources such as consumer reports, where it becomes evident that Maytag as a brand is not very reliable. At that point I decide to call Maytag and speak to them about my issues. Two dishwashers in very short order have issues. Also my new unit only had a one year warranty.

    So much to my surprise when I called Maytag I was informed they did not have any records of my contact information at my current address..? And worse there was a recall on my current dishwasher back in 2010! I was never informed of this, and had used a potentially hazardous appliance for 5 years with no knowledge of this! How could that be though since I was given my current unit by them in 2007. I was very unhappy at this point.... but my disappointment with Maytag was about to deepen.

    I was also not happy with Sears Home Repair.... They are informed about all product recalls, and had my model and serial number. When those were entered into their computers when I made the appointment and again when the repairman came out and captured that information on my dishwasher himself that should have alerted him to the recall. Not an opportunity to sell me a $ 600 repair that did not even address the defect for the which the recall was issued.

    So I am now routed to the Maytag recall department.... where all they offer me is a $ 150 coupon for an expensive Maytag dishwasher? So after explaining my situation... and asking the woman I was on the phone with "If she would invest $400 or 500 more dollars in Maytag dishwashers, given my experience with 3 failures of their products in two separate units that were not that old?" She said she understood. She arranged for her manager Carol to call me the next day at 9:00 am PST. The call never came, and two hours later when I called in they tried to tell me it would be another 24-48 hours before she could return my call? I was now very unhappy.

    I asked to speak with her supervisor Tim. He too was unavailable, finally after a very long time waiting on hold. I was connected with Amber. I explained again my issues and told Amber that I would like another Maytag Dishwasher to be offered to me..... as this was a very unique set of circumstances... She was willing to let me write letters like this and contact the Consumer Products Safety Commission and lodge a complaint. I am waiting to be contacted by the manager that handles recalls from Maytag.

    She alleged that they CPSC does not allow the Mfg to assign specific compensation to individuals. That is true....when they are only subject to one failure as part of the recall.... according to the woman I spoke with at the CPSC. However I had not only that complaint; but the circuit board issue and as goodwill gesture to any consumer they (CPSC) have no jurisdiction.... and Maytag could do as they wish. However I doubt anyone but Amber a low level manager, who took it upon herself to make this decision on her own, without even punting to her boss Tim when I shared my story. I just this last weekend bought a new Bosch dishwasher.... and would caution anyone who was considering the purchase of any Maytag appliance of any kind to use my experience as a cautionary tale.

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    Staff

    Reviewed Oct. 31, 2015

    Bought a Maytag dishwasher (Model #MDBH979SAM0) three years ago. Four weeks ago the control panel wouldn't work correctly. No matter what cycle I attempted to select, other cycle buttons lit up. The start button did not light and the cancel button would not turn off. I called a repair guy, he came out and said Maytag was having a lot of problems with the control panels. He reset the machine and finally got it working again. He said he wasn't able to get a new control panel from Maytag due to demand/delay in manufacturing. Today the control panel went out again. Based on all the other reviews I'm not sure it's feasible to put more money in this machine. I'll research other dishwashers and get one that has a better performance record. DO NOT BUY A MAYTAG.

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    Reviewed Oct. 30, 2015

    My husband and I are very disappointed and upset about our new Maytag Dishwasher model MDB8949SBM. We only have had this dishwasher a little over a year! We purchased in May of 2014 and in June 2015 the control panel lights were acting crazy. Actually I even think it started earlier but just thought it was me pushing buttons wrong and wasn't that bad. Then in June any button you push on would not even light up!! I have stopped using dishwasher since June and now it is October! I was so done trying to push the right cycle that I wanted! I will never purchase another Maytag ever!! Just saw there is a Lawsuit here California. Yes!! But I have not seen any information yet on this lawsuit. I am calling Maytag!

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    Reviewed Oct. 29, 2015

    Had a brand new Maytag MDB4949 dishwasher installed on 10/20/15. Noticed an acrid smell of burning plastic coming from the pull handle. After going to the reviews I see a pattern of shorting control panel boards melting the ribbon cable. Having repaired Xerox copy machines for 17 years, I recognized the smell of an electronics short and melting plastic. There are 600+ complaints for the same thing. Going to call the store we purchased it from and will escalate from there.

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    Reviewed Oct. 29, 2015

    Once again I purchased a maytag appliance. I was hesitant because of poor past experience. I bought a refrigerator, lasted 3 years, and a stove, a little better 4 years. When I went to buy a dishwasher at home depot, they assured me that maytag had improved their standards and now were more conscious of maintaining the quality of their products. Long story short, I bought the dishwasher in april of 2015 and now in october of 2015 the control panel is shut. I have requested a repair, but find this unacceptable as the life of appliances seems short at best. I am fearful this could be on going as I now am reading the customer reviews, and 90% of them have had this trouble more than once.

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    Reviewed Oct. 29, 2015

    I built my home and bought all Maytag appliances. The freezer and fridge knock on wood have been repair free. Replaced control panel on stove for 400.00$. Washer after 2nd repair had to replace 600.00$. Dryer repaired once 95.00$. Replaced dishwasher with a new Maytag. After 2 1/2 years the control panel on my Maytag Dishwasher will not work. This is the 4th repair. I have paid for 2 repairs out of warranty. 380.00$ the last repair. I did request some help from Maytag. They said no... My dealer did only charge me for the parts.

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    Reviewed Oct. 27, 2015

    We purchased our Maytag dishwasher on 12-26-2013. It was installed in early Jan. We did not buy an additional warranty. We put our faith in the Maytag name. We had no problems with our dishwasher. It was smooth and quiet. The one year warranty ended in Jan. 2015. In March of 2015, our dishwasher control panel began to go "crazy". A short while later our Maytag shut down completely. Every now and then the washer will come on by itself. We will try and cut it off. It cuts off when it is ready. We have got quotes on getting it fixed by Maytag. With installation and tax, our Maytag Dishwasher cost us $649.22.

    Our complaint is the same complaint of thousands of other customers - the control panel. Maytag should have a recall and fix this problem. Maytag's remedy for this problem is to sell a warranty for each year that a family owns the dishwasher. That is not acceptable. Please consider a recall on this item. Our model is MDB7749SBW2. Our serial #F33406909. Thanks for your help.

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    Reviewed Oct. 27, 2015

    I purchased a Maytag dishwasher Model # MDB4949SDE1 from Home Depot April 30th 2015. This dishwasher does not clean the dishes no matter what cycle you use. After 4 hours and 29 minutes I open the dishwasher to find residue on my so-called clean dishes. Every time I use it I have to re-wash or rinse the dishes by hand before I can put them away.

    I have spoken with Maytag on several occasions concerning this matter. I have used every detergent on the market. Maytag says you have to use jetdry, and liquid detergent which I did and it made no difference. The latest suggestion was that the water from my water heater was not hot enough which is set on 140 degrees. The customer service rep. ask me how far the water heater is from the dishwasher and I replied approximately 14 foot. She suggested I turn the faucet to my sink on before I turn the dishwasher on so that the hot water is present as soon as I turn it on. This also did not work. They sent a kid out today that turn the dishwasher on for five minutes empty and said "well everything seems to be working properly. I don't know what to tell you, yet there is soap residue in the bottom of the dishwasher right now." Do not purchase this dishwasher. It does not clean the dishes. It just uses power and water.

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    Reviewed Oct. 27, 2015

    This machine was purchased 11/18/2010. On 7/4/2011, the control panel stopped working for the first time. In August of 2013, the control stopped working again for the 2nd time and in September 2015, the 3rd time. I have an extended warranty on the machine so have been able to get it fixed. However, this time, the part won't be available until 11/17/15 which is unacceptable. With such a high demand for the part, this product should be on a RECALL. I want to preface that the machine is lightly used, maybe 2-3 times a week since it was purchased so for it to have broken so many times again is unacceptable. I spoke with Maytag today for almost 40 minutes and they refuse to take responsibility for the faulty machine & feel it is ok that every year and a half, I should expect this to happen. Maytag puts the burden of responsibility on the company who handles the extended warranty.

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    Reviewed Oct. 22, 2015

    Dishwasher control board has completely started blinking cancel when not touching it, ran for the entire time I was in Church. Numerous problems, only 2 years old. NEVER would I recommend this brand, EVER!!!

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    Price

    Reviewed Oct. 22, 2015

    First the dishwasher - Control board no longer works. Seen many people with same problem. Dishwasher sitting there useless since can't afford to replace. Will cost as much as the purchase. Stove has defect between glass on oven door. Aqua clean feature is a farce and I feel vent at bottom of oven is asking for a disaster if any grease should spill in there. Maytag will not honor or admit any defects.

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    Price

    Reviewed Oct. 22, 2015

    Bought the Maytag MDSH969AWS1 in Dec. 2010, and it quit after 4 and 1/2 years. Ironically, replaced a perfectly good 20 year old GE model that ran great for this piece of junk. I tried to diagnose the problem: the washer fills, but when the cycle is supposed to start it just hums. Then you have to drain it. So I think the problem is the motor or capacitor. The parts are stupidly overpriced, and I'm not even sure if that is the problem. It could also be the electronics board (I've heard of the problems with these on this brand). So instead of risking wasted time and parts I'm junking this, er, piece of junk. The stainless steel door was rusting on the bottom too. American made crap! Bought a fancy Samsung to replace it, and will NEVER buy Maytag again. I'm old enough to recall the "lonely Maytag repairman" -- It'd give him a swift kick in the rear for being associated with such a shoddy brand. Maytag, it's the Dodge-Jeep of appliances.

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    Reviewed Oct. 20, 2015

    Dishwasher Model MDB7749SBM1 - When I returned home from work today, I noticed the cancel drain button was on and the unit was continuing to try and drain but the dishes were not clean and the cascade pod was still inside the unit unused. I then proceeded to run another cycle to clean the dishes and what happened next simply amazed me. I pressed the jet clean button, tough scrub and 2 hour delay button and thought I was all set but the start/resume button would not engage or light up at all and subsequently the cancel/drain button lit up and the unit started draining. Now the control lock and start/resume button just flashes intermittently and won't disengage. I purchased my unit along with several other new Maytag appliances when I renovated my kitchen. I guess the microwave, stove and refrigerator is next -- unit are only 29 months old. Any assistance will be greatly appreciated. I'm in deep ish I guess.

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    Customer Service

    Reviewed Oct. 19, 2015

    About 4 years we purchased a dishwasher model # MDB7749AWM2 made by Maytag.The first part of Aug. 2015 it quit working. I had a repairman look at it and he said it was the control panel and he would order one. He ordered it and we waited a couple of weeks, no part. He called about it and they told him Sept. 9th it would be sent. Sept. 9 came went and no part. He called them again and they told him they had no record of the order. So he ordered it again in few weeks, was told it was back-ordered. This happened a couple more times and I told him to cancel the order. I would go buy a new one but not a Maytag.

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    Reviewed Oct. 18, 2015

    After reading all the reviews I realize this is a wide spread complaint. After 2 1/2 years the control panel on my Maytag Dishwasher will not work. You press the keys and hope for the best. I am thinking of going to the media with my complaint. Maybe we will all get some sort of refund or upgrade.

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    Customer ServiceStaff

    Reviewed Oct. 16, 2015

    I have a 2 year old Maytag Dishwasher (barely used - it is a weekend house) MDB7749sbm1 and the control panel went out about 2 months ago – I followed another person’s advise of hitting normal and heated dry buttons 3x quickly and that seems to wash the dishes – not sure what cycle it is on because all the lights go on including 2 hr delay. I called Maytag and they kept me on the phone and hold with multiple agents for 34 mins and finally agreed to send someone at no cost to see if the problem can be fixed with no cost to me. I will keep you updated.

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    Reviewed Oct. 16, 2015

    I bought a dishwasher from Maytag model #MDB774SBW0, in 2013, last year prior to the year warranty it broke. The control panel had to be replaced. This year it's broken again. Control panel not working properly and it's starting to rust on the outside in the corner. Per the company unless the repairman damages it out there's nothing they can do. I cannot believe this piece of junk. First of all it costs so much and has broken twice for the same issue in 2 years. Will not buy another Maytag, very unacceptable.

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    PriceReliability

    Reviewed Oct. 16, 2015

    Purchased this dishwasher 3 1/2 yrs. ago. Control panel went out. We would have had to pay almost the cost of new one to replace the part! Maytag used to be reliable. The dishwasher we owned previously (not Maytag) was still working after 12 years!

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    Customer ServiceStaff

    Reviewed Oct. 14, 2015

    Bought Maytag Dishwasher in 2/2012. 10/2015 dishwasher stopped working. My husband tried to replace the motherboard, however, dishwasher completely done. Called Maytag and they said they would send a repair company at their expense, however, repair service called to verify appointment and told us how much it would cost us! Maytag had no intention of paying the bill even after they said they would. Called Maytag back and said the other customer service person was incorrect. Now, buying another dishwasher only after 3.5 years.

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    Customer ServiceInstallation & SetupPunctuality & Speed

    Reviewed Oct. 12, 2015

    Purchased Maytag dishwasher model # MDBH979SAM1 on February 8, 2014. 6 months in paint came off door. Added 5 year extended warranty on 4/21/2015. Dishwasher started not working properly on 9/24/2015. Hit one button but a different would light up until finally on 10/2/2015 it quit working. Called for service On 10/2/2015 10:30 pm no answer. Tried again on 10/3/15 same answer. Tried again on 10-5-15 finally answered and they called repairman. No answer but they gave me his number so I could call him if he didn't call. Finally called him and He told me he was busy and could not come repair my dishwasher. I called Maytag

    Ned they said he would come. When I called he said he was not coming. He had truck trouble. 10-12-15 Called Maytag back and they said they would find another repairman. They would call me back. Into 2 weeks waiting on appointment. I will never buy Maytag again. It didn't clean dishes good when it did work!

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    Customer Service

    Reviewed Oct. 11, 2015

    I purchased a new Maytag dishwasher model MDB7609AWB1 approximately 2yrs ago from Sears. We purchased quite a few new appliances from them and they are always helpful. Within the first year, right after the warranty was up, it stopped working. No lights on the power panel. I called Sears, out of warranty, sorry. Said they would give me a deal on the repair. Sears came out, replaced the computer. $230.00. 6 months later, it stops working again. I go on line to look up these models and sure enough a lot of people are having the same issues. I did some of the checks that they said to do and found my plastic door latch was broken. A little plastic arm that actuates the switches broke. Should have been made of metal. I replace it myself, very easy, by the way. So I figure, in another 8 months it will prob break again. They run anywhere from $19.00-$30.00.

    2 days ago power panel and light, not working again. I called Sears and asked them if they were having issues with the power panels that this was the second time in less than 2 years, and if there were any recalls, they said no. I guess they don't follow their reviews, but according to google reviews, it's a major problem with most of them. Maytag, Whirlpool, and Amanda. Ordered a new panel today, again they are $141 from Sears but if you shop, you can get a new one for less than $85.00. If you have any kind of mechanical skills, you can replace it in less than 20 mins. It just seems to me that this big companies have let their quality control go and are more concerned about the profit. There should be a recall on these. Do Not buy a Maytag/Whirlpool dishwasher, they are total junk. Sorry Maytag, you lost another customer.

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    Reviewed Oct. 8, 2015

    I bought this Maytag dishwasher model # MDB7749SBM2 and of course it ran great until the warranty was up and then the touch pad started acting up where if you would press "normal" every other thing would light up. I replaced the keypad and then the controller and it's working at this point again. The keypad ribbon cable had a big burn mark in it and by all these complaints it seems like an issue Maytag has and does not want to address. Luckily I work on electrical and was able to do this myself and I had no labor but over $300.00 in parts. What upsets me is I bought because of the reputation and the "Made in America" on it and it was replacing a 20 yr old Kenmore that was still working great when I took it out. With all the complaints about the same issue Maytag which is Whirlpool would step up to the plate and fix this. No more Maytags/Whirlpool for me again.

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    Reviewed Oct. 7, 2015

    Bought this Dishwasher two years ago. Control panel was working intermittently now it does not work. I am looking for anyone with this same problem. I know lawyers who are class action specialists who fight for the consumer. We need to make Maytag responsible for the flaws they have in their product. From reading these other reviews it seems that this control panel issue is consistent no matter what model you have. They must all share the same electrical components that is causing this issue with the control panel. My model number is MDB8959SBS2.

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    Reviewed Sept. 27, 2015

    Dishwasher Model #MDB7609AWW2 - I have replaced the touchpad once a year for 4 years. Went online and learned a DIY repair using a Permatex Rear Window Defogger Repair Kit to fill in the touchpad broken circuits. I have repaired it once a year for 2 years. My suggestion is to avoid purchasing this product. Apparently even after multiple consumers have contacted Maytag regarding this widespread defect, Maytag has not issued a recall or assisted anyone. They say "if the part can be replaced there is no issue." When the dishwasher works, it is great, however it WILL NOT last. Touchpad will fail and you will be out $124 for the part plus labor unless you do the repair yourself.

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    Customer ServiceStaff

    Reviewed Sept. 23, 2015

    I bought my Maytag dishwasher MDB7749SBM0 three years ago. After it was in one month it already needed a service call. It needed a control panel. Out of the dishwasher 4 weeks because this happened over Thanksgiving. Two months later it stopped working and needed another service call. Technician was inexperienced and another one had to be called. Out of the dishwasher 3 weeks. At this time, and because of the expense of the machine, I purchased an extended warranty. This was control panel number two. Not long after, the heating element had to be replaced. Two weeks without the dishwasher.

    Now, my dishwasher stopped working again and it needs a new control panel. The technician is rude but did offer the information that the moisture ruins the control panels. IT IS A DISHWASHER!!! IT USES WATER!!! I only run the dishwasher twice per week so I can't imagine how poorly it would hold up if it was run more often. I am on my third week without the dishwasher because the part is on back-order! No one can tell us when it will be in. I bought a Maytag because I thought they had the appliance market under control. MY MISTAKE! I am very angry.

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    Customer ServicePrice

    Reviewed Sept. 22, 2015

    Purchased in 2013, they have replaced the control panel twice in 2014 and AGAIN 2015, now WAITING for the replacement control panel AGAIN. Maytag claims there are no recalls on this dishwasher model number. But after reading all these reviews why is there not a recall. Maytag is of no help when you call. They claim as long as they keep replacing the control panel it still can be repaired. This can be extremely costly WHEN THE CONTROL CONSOLE PANEL keeps breaking. Obviously there is a major problem with this part and why is Maytag not recognizing this issue.

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    Reviewed Sept. 22, 2015

    Just like all the other reviews, the control panel on our 3-year-old dishwasher stopped working. The obvious defect of the product and lack of customer support is unreal. We ended up replacing the Maytag with a Frigidaire. Hopefully it lasts more than three years.

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    Reviewed Sept. 21, 2015

    MDBH979SAM0 - Bought this dishwasher from Home Depot 2 years ago and have taken care of it, never abused it or anything. All of a sudden it just starts freaking out, once you start a cycle it will wash and then rewash and then keep going costing us money on electricity, water and wear and tear on the machine. I've tried everything but it seems like it's just stuck in start mode. The indicator lights on the panel flip out too, they will all blink randomly. So when I close the dishwasher and don't intend to start any cycles and it is off it will start up all on its own so I've had to unplug it. Funny how I called to order a control panel part and it's on back order... Very interesting how they are out of this part probably because everyone's ordering it.

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    Coverage

    Reviewed Sept. 17, 2015

    So wife and I purchased a Maytag dishwasher in late 2012. A year and a month later it turns into Hal 9000 from 2001 Space Odyssey. I press normal, it shows light rinse. I press heated dry, it tries turning off the life support and blowing me out the air lock. Finally, in March it dies. No power, no nothing. $500+ for an appliance that lasts 2 years. So for the past few months, while we wavered over buying a new brand or spending $250+ on a repair, we were washing dishes by hand. It was as bad as my grandma used to say it was.

    Then, by chance I ran across a web blog talking about this being a common problem, and there are hundreds of complaints, and it's a problem with a $4.00 part on the control panel that can be fixed with a Q-tip, rubbing alcohol, and silicone... I'm not a handyman by any stretch of the imagination, but even this I could do. Unplug or switch off the breaker. After unscrewing all the screws, (not your standard or Phillips head either) unplug the control panel from the control box and remove the control panel. On the back, you'll notice a flat cable (pictured below) that will have dark marks on the opposite side of the part sticker. Gently clean this with a Q-tip and rubbing alcohol. I then covered the back (side without sticker) with silicone, (you can get at hardware store or Target) let dry, and put everything back together again and now it's working better than new.

    I'm regarded as a master handyman in my house, and I didn't even have to hear the dishwasher sing "Daisy Bell" as I disconnected it. With such a simple fix, I'm amazed Maytag didn't just own up to it and get it addressed. The millions it will end up costing them in the long run, by this frustrating experience shared by us all will have them thinking twice in the future (hopefully). It is a shame they seem to be adopting the business model of American auto manufacturers of the late 80's. I'll update this in a year and a month to let you know how the fix worked, and you owe me a beer for saving you $150 - $600 for a repair or replacement. One word... VICTORIOUS!!

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    Reviewed Sept. 12, 2015

    We bought our first Maytag DW in July 2013, it will be our last!! Last month, the cycle wouldn't shut off. I tried to cancel it and the water would drain out and within 10 minutes the cycle was starting again. I called Quality Appliances to see if there was a recall and he said there wasn't but that it sounded like something in the control panel.

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    StaffReliability

    Reviewed Sept. 12, 2015

    Bought a Maytag Dishwasher (Model No. MDB7749SBM2) in Sept. 2013 and I am in need of repair for the control panel. The dishwasher is in a vacation house and isn't used on a daily basis. I always thought Maytag was a reliable product but I've been reading the reviews and the control panel is a problem on relatively new units. How do they get away with this. The unit was around $600 and now I'm stuck with a big repair bill... and it appears, from what I've read on this site that it is a common problem. Maytag has replaced the control panel part and, as far as I am concerned, they should have provided them to all the consumers who were stuck with the defective ones they sold us in the last few years. Now we all know why we don't see the Maytag repairman sitting around with nothing to do on TV. He's working his ass off trying to fix the dishwashers.

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    Customer ServiceInstallation & SetupCoverageStaff

    Reviewed Sept. 12, 2015

    3 months after we purchased our Maytag dishwasher in Jan 2014 (Sears) it broke. The service person told us that the ELECTRONIC CONTROL PANEL (START, CANCEL, WASH CYCLE SELECTIONS) was a common breakage issue and fixed it. It broke again around one year from our purchase date. Same issue, but kept working and not working. Finally we contacted Maytag's customer service. Although courteous the only thing we were offered for this common Maytag issue was a $249.95 one year warranty for them to come and fix this recurring problem.

    I explained that we had already spent about $870 (including tax, delivery and installation) for our middle of the line dishwasher one and a half years ago and asked if they would consider either charging us for a smaller service call/repair or just do it because it seems to be a design and manufacturing issue. After one hour and no sympathy I had to pay the $249.95 to get a repair person out and be covered for one year from today. I don't trust the cheap quality and the lack of support for the product. THEY ARE OUT THERE TO SELL MORE INSURANCE AND CUSTOMER SERVICE DOESN'T MATTER!

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    Reviewed Sept. 5, 2015

    Purchased dishwasher from Highway Appliance in Dunlevy, PA on August 21, 2013. In August, 2015 control panel apparently went bad. When pushing "normal", other buttons light up, but not the one you select. Tried throwing the breaker to reset, to no avail. Based on reviews, seems like many others have the same problem. Step up and do the right thing Maytag - recall & replace these machines!!!

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    Reviewed Sept. 1, 2015

    My dishwasher just stopped working 1 year after purchase. Apparently a control panel issue. I have sold Maytag appliances for over 10 years and this is the thanks I get Maytag... Unreal. I won't buy a Maytag, Amana, Whirlpool, Jenn-Air, KitchenAid, etc.

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    Verified purchase
    Customer ServicePrice

    Reviewed Sept. 1, 2015

    The control board is not working on my 2 year old dishwasher. I now see this is a common problem with Maytag dishwashers. I have called to see if there is a recall on this problem and they said no. I have been told it can cost up to $500 to fix it so I guess it is a throwaway. I should have called when it was purchased as the digital buttons didn't seem right from new. What a waste of money and I will never buy Maytag or Whirlpool.

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    Customer Service

    Reviewed Aug. 31, 2015

    Bought a Maytag Model #MDB8949SAMO dishwasher. After LESS THAN 2 years the motherboard stopped working. Called Maytag to complain, but was told they couldn't do anything. I would give the dishwasher less than a star but the rating system won't allow it.

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    Customer ServicePunctuality & SpeedReliability

    Reviewed Aug. 28, 2015

    First off I don't usually spend my time writing complaints; however, I feel Maytag is deserving of my complaint. Purchased dishwasher Model #mdbh979sab1 in 2013 and days before the 1-year warranty was up the front control panel quit responding, rendering the appliance useless. Got that fixed under warranty. Now about 1 year later guess what... It's got the same problem. Began to read others post on this site and found that this is a common issue. One person posted that her dishwasher began to smoke and nearly caught her home on fire. Maytag was kind enough to offer a paid service call and enrollment into their extended warranty program. I think I'll cut the umbilical cord on this one and go get something more reliable and doesn't pose a potential fire hazard.

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    Customer ServiceInstallation & SetupPriceStaffReliability

    Reviewed Aug. 20, 2015

    Control panel is defective on my Maytag dishwasher. Found a phone number that was created to deal with this problem. I only had to hold for a few minutes but the first person I spoke to was rude and unhelpful so I asked to speak to someone else. When another agent came on the line I told her that only the normal and rinse button light up but do nothing when pressed. She arranged for a repairman to come to my house and determine if my control panel is defective at their cost. When he arrived he asked me what the problem was and I said, "The touch pad control panel is not working." He stated, "Your control panel needs to be replaced. I have to order the part and come back to fix it." He was there for about five minutes and he never laid a finger on the dishwasher. When I asked if the control panel design has been fixed he said, "No, you will probably have to replace it again."

    There is a video on the internet that shows how to seal the electronics with silicone. The repairman said that they cannot seal the electronics unless Whirlpool provides a "kit" to do it. I guess the Maytag repairmen may have to come out of retirement. My husband will seal ours after it is replaced so we hopefully don't have to deal with this problem again. So now I am waiting to see if he returns in a reasonable time frame and gets my dishwasher going. There is a class action suit about this issue filed in 2013 about this defect.

    Updated on 09/23/2015: A repairman came to my home on August 20, 2015, at Whirlpool's cost, and he determined my touch pad did not work. He informed me that Maytag would provide the part, free of charge, but it would cost me 85.00 for them to come back and install it in 2-3 days. As of today I am still waiting for the part to come in, apparently due to high demand Maytag was out of touch pads, which were out of stock. No idea of when that would be, the repairman's company said, "don't call us, we will call you when the part arrives."

    So I began to look for the part myself, found a couple on an auction site, but most companies that sold parts were on backorder. Until I found a company that said their inventory was out of stock but they had five, "stashed in the back." The price of 105.00 was not that much more than the 85.00 cost for the service call. Got it in two (2) days, installed (in about five minutes), sealed by my husband and I loaded it and washed my dishes. I was so overcome with relief, tears came to my eyes and I almost fell out. I give five star to the fella that had the part stashed until I needed it.The Maytag repairman is still waiting for the part so he can fix my dishwasher.

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    Customer ServiceInstallation & SetupPriceStaff

    Reviewed Aug. 20, 2015

    In December of 2013, I purchased a Middle of the Line Maytag Dishwasher model #MDB8949SBW for $600 plus $200.00 for install and removal of 5 yr old Kenmore. At that time I thought I did my research and saw no major negative flaws on this type of machine or similar machines. This replaced a 5 yr old low line Kenmore that just upped and died. Installed just before the holidays, this Maytag machine seemed to have worked tirelessly until a few days ago August 18/2015. The computer controls went haywire. I was hitting normal start buttons and other buttons on the other side of the control panel were blinking and lighting up. Worse was trying to cancel and the control boards were not responding. Even hitting the start button, the machine would not turn on.

    Finally looking at the facia, I see the tabs of the flexible plastic frame that hold the control panel popping out from underneath the white facia plate. Snapping the frame back in and applying a lot of pressure got the machine to operate. With a family of four and minimal storage space, this machine is used approx once a day. It appears over the year and 1/2 by pulling on the plastic "handle" - which also happens to be the computer control board frame, the computer has separated from its mount and has allowed moisture to hit the control board/computer and wreak havoc on the electronics.

    Looking up this model online NOW, I see I am not the only one with Dishwasher computers failing within a year or two- just out of the one year warranty. A Call to Maytag's customer service has the computer control board alone cost $160.00 plus the service tech and his labor fee's reaching in excess of $450.00. The CS rep gave me a repair discount to $267.00 and a week wait for the Service Tech for this problem to be fixed.

    I bought this machine on two premises - one for its price, it was the only machine that offered 3 spin jets that really do a good job in cleaning dishes and 2, I owned a 1984 Maytag dishwasher in another home with computer controls in the handle and to this day, that machine is still running flawlessly! My only issue with the '84 Maytag machine was after 4 years the door gasket went - too much soap - replaced and no issues since! I expected similar performance with this one. I guess I have to spend north of 3 bills for similar performance and quality. What was I thinking?

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    Customer Service

    Reviewed Aug. 16, 2015

    We bought this Maytag dishwasher two years ago with a two year warranty. We paid close to $700. Six months after we bought it, it started having problems on and off. They are including: leaking water, lights going on and off, cycles are not completed. We changed the console once, and soon after that it broke down again, and this time is out of warranty. Total repair times are: 6 times in two years. My husband call the company, asked them if there is a recall for this model? They told that there is no recall. Then the repair person came. According to his repair experience he said this is the common problem and he got a lot of calls for the same problem. If he told the truth about this, then the company was lying to its consumers!!

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    Reviewed Aug. 16, 2015

    Purchased Maytag dishwasher model MDB7609AWW2 3 yrs ago. Started having problems with it not filling with water after first cycle. After examination determined that the control panel/handle on the top of the door had broken away from its attachment points/screws behind the pane. Every time the door was opened this would allow moisture and steam to infiltrate into the door interior. And guess what, it now needs a new electronic control panel. After seeing all the other reviews, it is safe to say this is not the Maytag of our parents or grandparents.

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    PricePunctuality & Speed

    Reviewed Aug. 14, 2015

    We purchased a Maytag dishwasher in January of 2011. Two years later the entire machine stopped working. We had purchased the extended warranty and the control board and panel were replaced. Now two years later it happens again. Maytag/Whirlpool is of no help nor do they care. DO NOT purchase their product!! Multiple complaints and issues with faulty control panels and the cost to replace one is the same as buying a new dishwasher so they can't lose. I will never again own a Maytag or Whirlpool product.

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    Reviewed Aug. 13, 2015

    A little over two years and my Maytag dishwasher needs 300 to $450 in repair for circuit board or boards. The repairman said that they got cheap and left out a seal which allows moisture to get into the electronics, duh. They have a known problem but will not stand behind their screw-ups. Never again will I purchase Maytag, Whirlpool or any other product made by the bumbs.

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    Price

    Reviewed Aug. 13, 2015

    We have had 2 Maytag dishwashers only last less than 2 years. Since we can only have a portable because of owning an older home the expense is too much anymore. We also had a Maytag Neptune clothes washer last only 2 1/2 years. We had always respected Maytag and trusted them. That trust is gone. It is too expensive to buy and lose them after barely 1 1/2 years. We had a Kenmore that lasted 23 years. I don't know what company to trust anymore. The one we just had quit working a month ago was purchased October 3013. Maytag dishwasher Model #MCD4809PAW2 Serial #F34003436.

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    Customer ServicePrice

    Reviewed Aug. 12, 2015

    Purchased this Maytag dishwasher (Model DB7749SBM2) from a Sears 2014, no problems until now in late June 2014. The control panel is not responding. Start/Resume light is off, pressing it doesn't seem to do anything. Cancel light is off, pressing it does trigger the cancel drain process. Wash Cycle choices either don't respond, or for 2 of the choices engage an incorrect cycle. Option choices don't respond. Delay light comes on when an incorrect cycle choice displays but stays at 2 hours, cannot be toggled off or to a different delay length. Holding Control Lock or Delay for 3 seconds doesn't seem to clear the circuit board logic. Problem began with the Cycle choice buttons defaulting to Rinse Only. Control panel behaves not at all or incorrectly as described above. Seems to be a common Maytag control board/panel problem.

    We need help as we are unable to afford repair or another dishwasher. This time, it will not run at all. I called customer service today (August 11, 2015) and they expect me to pay for the repair. Repairman already said electronic board bad at a cost of around $300 just for the parts. It is easy to Google and find multiple review sites that indicate hundreds of consumers have similar problems, but Maytag will not acknowledge any issue. Based on the pattern the warranty is not going to help as it goes out just after a year. For only having it 1 1/2 years it is becoming very expensive. There should be a recall on this control panel.

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    StaffReliability

    Reviewed Aug. 11, 2015

    After one year of service from our Maytag Jetclean Plus Dishwasher with Toughscrub the circuit board went out. I have been seeing and hearing other people complaining about this problem. We purchased this device based in large part on Maytag's reputation for reliability. I am not happy with this machine. I will complain to the company and write another review based on the results. I suggest Maytag goes back to the old knobs until they can assemble and protect the circuit board, which I believe was damaged by heat and moisture.

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    Reliability

    Reviewed Aug. 11, 2015

    I have a two year old version of this dishwasher (MDB894995BB3) and now the start and cancel light on the control panel stopped working. I now see that this is a common theme with this model and I feel it is their obligation to repair these units with permanent fix and not the same thing that will fail again. I have 3 different Maytag appliances all bought 2 years ago from Home Depot and they are all broken. I will never buy a Maytag product again. I might replace this dishwasher as I know it will fail again. 2 years on a dishwasher is a complete failure. Unreliable Junk. Do not buy Maytag.

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    Staff

    Reviewed Aug. 9, 2015

    On my 3rd circuit board for a MDB7749SBMO MODEL dish washer. The people at Maytag are people that won't even talk to you about it. How many people have to complain before there's a recall on a faulty ribbon cable.

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    Installation & Setup

    Reviewed Aug. 8, 2015

    Control panel start button failed 55 weeks after purchase and installation. Model no. MDB4709PAW. Repair costs for labor and part totaled $298. I have since found out that Maytag dishwashers with this type of control panel are faulty and fail often within first 3 years. Purchased at Johnnie's Appliance, Glendora on 6/14/14 NJ; ticket no. **.

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    Punctuality & Speed

    Reviewed Aug. 6, 2015

    Bought Maytag dishwasher model number MDB894995BB3 serial # F41103073. About 2 months out of warranty the control panel went bad. Contacted Maytag. After quite some time they agreed to pay for parts. After some more conversation they also agreed to pay service and labor. This was on the first day of August and Maytag scheduled a repairman for the sixth of August. When he arrived spent five minutes and said he had to order parts. The control panel I had already told them was bad. Now here I sit waiting for part to arrive. No more Maytag or Whirlpool for me.

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    Customer Service

    Reviewed Aug. 6, 2015

    I wished I researched more before I purchased, but like most people, I believed in the reputation of Maytag. Like many others - my control panel started to go out 19 months after install: Had my first "event" with the washer; it would not allow me to select normal wash. A high-end machine shouldn't have electrical connection problems within 19 months, just 7 months after the warranty expires.

    When the repairman pulled apart our machine, he found a similarly "burned" looking touchpad ribbon cable, that was "burned" in exactly the same position as the photos shown on Maytag's website under the review referred to. Maytag/Whirlpool has set up a special phone number to deal with this problem: I dialed 1-866-931-7384... " Been on hold for over an hour Of course - NO answer! I'll try later but I am very angry that this has been a known issue BEFORE I purchased mine at Home Depot. What a piece of junk. This is the last Maytag I'll ever buy again. The service is horrible, the product is junk.

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    Price

    Reviewed Aug. 6, 2015

    I purchased a Maytag dishwasher (Model No. MDB8949SBWO) in September of 2013. Within the first year (and under warranty) the control module failed. The dishwasher is now almost two years old and the second control module has failed. From other postings it is obvious that Maytag has a known defect in their control units. To replace control modules on an annual basis makes this an extremely expensive dishwasher to own.

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    Reviewed Aug. 5, 2015

    My dishwasher was bought December 2013. The control panel just started going crazy and can't control anything. Unless you have bought extended warranty Maytag isn't doing anything. This is obviously a manufacture defect and no one is doing anything about it. Will no longer buy Maytag products if they can't stand behind their product.

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    Customer ServiceCoveragePrice

    Reviewed Aug. 4, 2015

    The control panel of our Maytag dishwasher stopped working when it was approximately 14 months old. We repaired it ourselves by following a reset directions we found online (push "rinse" button 5 times and then the "cancel" button twice). Also we cut the power to reset. I'm not sure which of those two tasks reset it, but it worked until last week - now 28 months old. We are not able to reset the panel using any information that we can find. In trying to find repair options, we discover that there are a lot of complaints about the Maytag dishwashers' control panels not working within just a couple of years. In speaking with Maytag, they tell me there's a class action law suit for this problem - meaning they do realize there is an obvious problem with their control panels, but are not acknowledging they have any responsibility to repair it.

    The law suit only covers the cost of the part but not the labor. The labor can cost between $100 - at the lowest - and up. Our Maytag dishwasher model # is MDB8949SAM1. Also noteworthy, our Maytag clothes washer gave out at less than 5 years. Maytag is no longer the company we all thought they were. Additionally, their faulty machines are costing their customers a lot of extra money. Not exactly what I would call a company with good customer service or even any ethics. We will never buy Maytag again.

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    Coverage

    Reviewed Aug. 2, 2015

    Maytag dishwasher mdb7749sbm2. Purchased the above Maytag dishwasher model in July 2013. Eight months later the control panel ribbon strip burnt out. The first of many times to come. I had the panel replaced three times during the first year (warrantied by Maytag, now Whirlpool). All I can say is "thank goodness, I paid $30.00 for the extended 3-year warranty." It has been the best $30.00 I have ever spent. Unfortunately it doesn't count for all the frustration this appliance has caused me. Ever since the first repairman walked through the door, all he could say is that "the control panel was poorly made, electricity and water does not mix and never will. When you use the "steam" option all you are doing is adding to the problem." (The steam option is the sole reason why I bought the model in the first place!)

    Anyhow, this model has broken down three more times and it is currently down again as I am writing this, awaiting for a service person to hopefully come out as promised next week. I purchased this appliance two years ago and still have one more year of warranty left. Once it is done, I will be shopping for another dishwasher. If I didn't have it covered with a warranty, I would be paying the service fees of about $251.00 each time they came to change the panel. Shame on Maytag/Whirlpool for not recalling this model.

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    Customer Service

    Reviewed Aug. 1, 2015

    Purchased this Maytag dishwasher from a local Home Depot in Feb. 2014, no problems until now in late July 2015 (about 18 months). The control panel is not responding. Start/Resume light is off, pressing it doesn't seem to do anything. Cancel light is off, pressing it does trigger the cancel drain process. Wash Cycle choices either don't respond, or for 2 of the choices engage an incorrect cycle. Option choices don't respond.

    Delay light comes on when an incorrect cycle choice displays but stays at 2 hours, can not be toggled off or to a different delay length. Holding Control Lock or Delay for 3 seconds doesn't seem to clear the circuit board logic. Problem began with the Cycle choice buttons defaulting to Rinse Only about three days ago. I assumed user error so let that cycle run, then was able to choose a different cycle (can't remember which one) which also completed. But since then the control panel behaves not at all or incorrectly as described above. Seems to be a common Maytag control board/panel problem, so will probably replace (with something other than Maytag) rather than repair.

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    Customer ServiceStaff

    Reviewed Aug. 1, 2015

    I purchased the Maytag MDB7749SBM dishwasher just over 2 years ago. After owning for 1.5 years, the control board malfunctioned. After discussions with Maytag customer service that began in late December 2014, it was finally repaired in February 2015, with the control board being completely replaced. Within just a few months the dishwasher again fails. The first time, it would not stop running. This time, it will not run at all. I called customer service today (August 1, 2015) and they expect me to pay for the repair.

    It is easy to Google and find multiple review sites that indicate hundreds of consumers have similar problems, but Maytag will not acknowledge any issue, as the customer service rep indicated today (she said her information showed no recalls). Within two years I am now faced with paying $600+ for a dishwasher for a second time. This is terrible customer service on Maytag's part. They have lost my business and I am warning consumers on every platform I have.

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    Customer ServicePrice

    Reviewed July 31, 2015

    The dishwasher would not start July 30 2015. Tried to get service around here and no shops could respond. Called Midsouth Distributors for circuit board. They did not have one but would order and gave me the part # W10595570 based on the Model # MDB7749SBW3. Hoping could find one quicker somewhere else. Ordered one overnight from Sears and planned to replace the board by myself. However, I noticed the flat wire with 14 wires in the ribbon cable had brown spots. From my experience in the electrical systems, I realized this must be shorting out the start signal to the dishwasher logic controller. Sure enough, after scraping this off with a sharp knife, I was able to start my dish washer.

    My previous MAYTAG lasted 20 years. I bought this one in February 2014 at Home Depot. The design for the electrical controls is obviously very poor as testified by so many angry owners. MAYTAG should be required to replace all these control panels with a improved design at their cost. I hope this obvious poor design of a part gets attention in the United States and ConsumerAffairs will help us. I have called 1-800-688-9900 and registered with MAYTAG a complaint about this poor design.

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    Customer ServicePrice

    Reviewed July 29, 2015

    Purchased a Maytag dishwasher (Model #MDB7749SAW1) in January of 2013, installed in February. A little over a year later the control panel went out. I called Maytag and they were kind enough to pay for the part and I had to pay for the service. Now it is July of 2015 and the control panel is going out again. I called Maytag directly and talked with a service representative and the best they could do for me was for $269.95 they would have it fixed and I would have a one year warranty as well. Based on the pattern the warranty is not going to help as it goes out just after a year. For only having it 2 1/2 years it is becoming a very expensive dishwasher. There should be a recall on this control panel. Very disappointed.

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    Customer ServiceStaff

    Reviewed July 27, 2015

    I purchased a Maytag dishwasher in 2010 model MDB6709AWW1. I only had it a year and the control panel went. They came out and replaced it and the guy told me that they were having a lot of the same problems. Now in 2015 it has gone again. It will run, but you can't change the settings. I took out the extended warranty on it and called 3 weeks ago and they sent out a local appliance repair company. This guy told me he had just come from another house with the same dishwasher with the same problem. He ordered the parts and I have been waiting 2 weeks.

    I called and the lady told me that they changed the part # and that they don't have any made yet and don't know when they will. WHAT!!! How can a company not have any parts made for their own dishwasher. I didn't buy the dishwasher when I bought all my other appliances, because there was a dishwasher here. It was gross and didn't work well. All my other appliances are Kenmore and I will stick with them. Have owned them for years and never had any problems.

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    Customer ServiceCoverageStaff

    Reviewed July 27, 2015

    In 2011, I purchased 2 Maytag dishwashers, one for my tenant and one for myself. In 2014, the circuit board on my tenant's dishwasher failed, when the unit was only 3 years old and of course out of warranty. I first contacted a local repair person, and he informed me that the repair plus service would be close to $300. When I contacted the company, after about an hour on the phone, they agreed to send their authorized repair service person and after his evaluation, would repair the unit with no charge to me, as a courtesy. This whole process took about 2-3 weeks. I felt that was fair.

    It is now 2015, and my unit, which I purchased at the same time and the same type, now is not working due to a faulty circuit board. My tenant uses her dishwasher more frequently, and that is most likely why her circuit board went first. This is a design flaw, or perhaps planned obsolescence. At any rate, I'm not happy with this, and my model is mdb7809awb2, and serial # is FO4205659. Do you know if there have been any other complaints on this? Thank you for your help.

    Updated on 07/30/2015: After I wrote my review, I contacted Maytag about the problem. After considerable wait times, I spoke to someone who set up a diagnostic repair call, giving me the impression that Maytag would cover it. When the repair company called, they told me that I would be charged $104.95 just for diagnostics. Labor and parts would be additional. I called Maytag again, and they agreed to let the repair company charge back the diagnostic fee.

    After diagnosing the problem, it was determined the problem was the control panel and not the circuit board. The cost to repair with tax came to $315.85 and it was only this low because the repair company waived the return service trip. I can get a new dishwasher for a little over $400.00. I am very disappointed in Maytag, because I remember the commercials where the Maytag repair man was bored because the products were so dependable they never broke. My unit is only 4 years old, and it's sad that it costs so much to repair it.

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    Reviewed July 26, 2015

    MDB7609AWB2 - Owned for 3 years, used twice a week and now start button not working, like everyone else control panel is a piece of crap. Maytag just lost another customer.

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    Customer ServiceCoverage

    Reviewed July 23, 2015

    Furious at Whirlpool at the moment and tired of being lied to by customer service personnel. We purchased Model MDB7749SBM from Home Depot in Canada in August 2013. Less than a year later, the product was not working and had to wait weeks for a technician to replace the touch pad. It was covered under warranty. I should have worried at the time because they offered to extend our warranty another year. Well, a few weeks ago the control pad stopped working again. I had to wait an hour to talk to somebody at customer service just to tell them about my problem. They offered to send a tech out today no charge even though the system just fell out of the extended warranty.

    Took the day off work to be told by a tech who was in my house less than 5 minutes that the control pad is gone. No ** Sherlock!!! However, he did not have one and did not know when he could come back. Tonight, I see all this information about the problems with the control pads on the internet, yet was told by Chris (**) at customer service that there is no known problem. Why are you lying to me???? I just had two additional appliances delivered from Home Depot yesterday that are Maytag. I will be contacting them tomorrow to have them removed. Do not buy from Maytag. They have a documented problem and are lying to customers. I have never experienced such poor service and customer handling in my entire life.

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    Installation & SetupStaffReliability

    Reviewed July 20, 2015

    Refrigerator - The freezer of the refrigerator would randomly leak on the floor. When I had it repaired on 12/30/14, at a cost of $253.97, the repairman showed me the defective part. He confirmed the online reports that the leaking was caused by a defective part. The defective part had been used because it was cheaper. Now the repaired refrigerator works well. Last month, the control panel on the dishwasher stopped working. According to the online reviews, this is a frequent problem requiring that a new control board be installed.

    The reported failure typically occurs after the one year warranty expires. My appliances are located in a second home so are only used about once a month. A salesperson at a different appliance store said that appliances usually last from 10 to 12 years. The four years of occasional use prior to failure is not acceptable. I would like to have Maytag repair the dishwasher at their cost. How do I get this to occur?

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    Price

    Reviewed July 20, 2015

    Like many of the other complaints, control panel lights up but dishwasher will not start. It has had minimal use and is less than two years old. For a product purchased for around $800, it should have lasted far longer. Repairs will cost close to the cost of replacing entire unit. Do not buy Maytag. Their reputation is ruined in my eyes.

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    Customer Service

    Reviewed July 19, 2015

    We purchased a high-end stainless steel interior/exterior unit in January '15. It is now July '15 and we have not been able to get any use out of it. Day 1 washer leaked. Full day off for service. Guy told us we were using the wrong soap. It leaked on the very next wash. Called again. They forgot to check the soap dispenser. Another service/day off. Leaked again! Another service call/day off. They replace the dispenser & seal. Now washer no longer leaks but the dishes are dirty and wet even days later. Another service call. Another new part. And now we are waiting for our 5th service call. We paid for a new unit and have a refurbished cobbled together piece of junk. Maytag stubbornly refuse to replace this unit.

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    Price

    Reviewed July 19, 2015

    In 2011 we purchased a complete appliance grouping at Home Depot by Maytag to include the dishwasher. For some reason we neglected to purchase an extended warranty on the dishwasher. Lo and behold in 2013 our control panel went bad and the cost to repair it was almost as much as purchasing a new dishwasher. Thinking this was a fluke we were dumb enough to purchase another Maytag from Home Depot due to the loyalty "made in the USA".

    Well here we are 2015 not even a full two years later the control panel started acting funny a few days ago and yesterday just plain old QUIT. Fortunately we were wise enough to purchase an extended warranty plan on this dishwasher so tomorrow we will be calling the repairman. Unfortunately Maytag has never solved the problem that has been occurring for at least 5 years and continues to sell this product to unsuspecting schmucks like us who try to be true to the "made in the USA" slogan. Shame on Maytag!!! Our model number is MDB7749SBM. Buyers beware.

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    Coverage

    Reviewed July 18, 2015

    MDB77495852 - I purchased a brand new Maytag dishwasher 2 years ago from Sears. A year later it broke down with what was apparent moisture in the control panel. Thankfully it was covered under warranty. Well guess what... it broke down again a year later and now just missed a year. But not it matters, the retailer (Sears) said it was not covered so I'm supposed to pay about $300.00 to get it repaired. And figure I will have to do so next year also. I was told there is a Lemon Law for appliances but it does not kick in for 4 years. So after $900 in repairs I could get a replacement... REALLY? I think a recall is in order!

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    Reviewed July 17, 2015

    My fairly new Maytag dishwasher took a "break" and stopped working. No lights on the control panel although there was power to the appliance. First repair call, I needed a new computer board. Then when the part arrived and was replaced, no lights on the control panel! Fuse checked out ok and now waiting for a control panel replacement. Really??? Dependable Maytag? No way and never again to purchase from this company (Whirlpool).

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    Price

    Reviewed July 17, 2015

    1 1/2 years was all it lasted before control panel & key pad problems started so that the machine won't start. Maytag denies any universal similar problems and only will offer to send a serviceman out with a projected cost that equals 1/2 of the original cost. We will never buy another Maytag anything as they will not stand by their products. SO GOODBYE.

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    Price

    Reviewed July 17, 2015

    After speaking to a "Kim" today... I'm more than angry. The control panel on my dishwasher is broken. Had repair come out and they told me a few months past warranty. "Kim" tells me the only thing still under warranty are the racks?! I'm extremely angry at the poor service we are receiving but pleased as we have cancelled the washer and dryer (Maytag). If you're thinking of going Maytag or Whirlpool, cancel! Not worth the headaches or cost.

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    Reviewed July 15, 2015

    My Maytag dishwasher Model No. MDB7759AWS1 caught on fire last night, inside the control panel on the top of the door. This was very alarming as it filled the house with smoke and caused some fire damage on the bottom of the countertop also. This could have easily caused a house fire and is very disturbing. When I called Maytag, they say this model is not recalled. In my opinion it needs to be. This is a huge accident waiting to happen in other peoples' homes. Please beware. If the countertop would have caught on fire entirely, the house would have gone up in flames.

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    Customer ServicePrice

    Reviewed July 15, 2015

    We bought a new home with all new Maytag appliances. Our Maytag dishwasher has had 3 new handles, 1 inside tub and now needs a new touch panel. Our Maytag oven/stove has needed three ignitors and the oven door has never been right! The microwave is the only appliance that we have not had a service call. Appliances are expensive along with parts and labor for service calls. I will not be purchasing any more Maytag appliances. The standard comment by repairman: "They don't make them like they used to." How sad is that!!

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    Reviewed July 14, 2015

    We bought this dishwasher on 7/8/2013 which is my wife's birthday and boy was that a mistake in many ways! I had 5 service calls on my Maytag Dishwasher MDB7749SBM1 before it went out of warranty. It has issues with the ribbon cable and controller and the control lights are like a disco on the keypad. Now it gets so hot I can't touch the door when it's running. So I have had to turn off the power and go get a new dishwasher next weekend which WILL NOT be a Maytag!

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    PriceReliability

    Reviewed July 13, 2015

    We bought MDB7759AWB Maytag dishwasher in 2011. It worked decently until now when it stopped delivering water to the upper rack. The cleaning quality on the lower rack also dropped significantly although it might be due to the lack of water delivery to the upper rack. Apparently there is something wrong with the internal pump. The Maytag service offered a repair for $300+ which I rejected because this is a ridiculous cost and I would rather buy a different dishwasher. My conclusion is that if you buy Maytag dishwasher you need to factor about $300+ for the repair(s) in 5 years as apparently they do when they sell you this product. Anyway, even though Maytag was a decent brand a long time ago (probably in the past century), it is not reliable anymore. It does not mean it has to be much worse than many others but if you are looking for something better than those others I would not recommend Maytag.

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    Reviewed July 9, 2015

    Bad control panel. Same as everyone on here with the bad control panel, Goodbye Maytag!

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    Customer ServicePriceStaffReliability

    Reviewed July 7, 2015

    We purchased a $500.00 Maytag dishwasher, Model #MDB7749SBW, in August 2013. In December 2014, a little over a year of owning it, the pump failed. We called Maytag and they had a service company come out and replace it. We paid $181.00 for this service call. In July 2015, the control panel failed so we called Maytag to see if they would replace it at their cost. All they are willing to do is to send another service guy out at our expense. The service call is $89.95 and that doesn't include the labor! The total with tax will be close to $200.00 again!!!

    Now we are getting close to spending $1,000 for this piece of junk! In addition, this dishwasher is only used three times a week because there are only two people living in our household. It is obvious after reading the other complaints that the control panels are defective and I am sure that Maytag is well aware of this issue. So, buyer beware. Don't even consider purchasing a Maytag dishwasher unless you enjoy watching your money flush down the toilet. They don't even deserve a "1" star rating!!!

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    Customer Service

    Reviewed July 2, 2015

    My dishwasher, purchased in 2013 sings the same tune as many of these complaints...stopped working correctly, turned on whenever it wanted to, etc. Thought it was the cpu...no. Called Whirlpool and they gave me the same runaround that they give everyone...more money for a temporary fix. Did some more research that led me here and discovered that the ribbon cable leading to the control panel was fried due to heat and moisture. Easy to check for yourself... looks like brown crap on the cable...if you have a meter, you can easily check it. Tried to repair it, very difficult, but I tried. NEWS?...I wrote a complaint to the Better Business B... and mentioned that this is a safety issue, which it is.

    Believe it or not, just received a call from the corporate office (Whirlpool) and they were interested...I actually got their attention. They said they would have someone contact me... she did today... so this is encouraging. I don't know what they are offering, but this poor design is a serious problem, and if you want to get in Whirlpool's face better go through the BBB. I already have purchased a new part and am adding silicone to the cable to protect it from the heat...but I'm really seeking full reimbursement because this is not going to end well. Good luck...

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    Reviewed July 2, 2015

    Like many people here, I have a Maytag Dishwasher Model # MDB7749SBW3 Serial # F40107007. We have had this dishwasher for about 12 months to 18 months. The first indication that there was a problem was some of the lights were acting strange. Then the dishwasher starting going nuts. I removed power from the unit thinking that maybe the controller became confused. The problem persisted. I would hit buttons and either nothing would happen or something completely different would happen.

    I take the dishwasher door apart and remove the touch pad. I notice some discoloration on the ribbon cable. I remove the glued on front panel to look at the electronics behind it (see pictures) and I see some discoloration there as well. So using my multimeter, I find that there is a direct short between pins 4 and 5. I vigorously flex the cable at the point of discoloration and the short goes away. So at this point, I doubt that I can get just the flexible circuit strip so I'm going to have to pop for a new touch pad assembly. I didn't go further in the measurements as there was no point since I already detected one failure. Furthermore, I inspected the computer control unit and I did not see any obvious signs of corrosion or discoloration anywhere on the processor board. So it appears that there is no problem with it.

    Conclusion: Many people are at a disadvantage when it comes to electronic devices. In my professional opinion, this is clearly a failure of the insulating material of the ribbon cable due to environmental contamination. Visual inspection shows that corrosion of the conductors is clearly evident. About Me: I have been an electronics technician on and off for over 20 years now. I have a 2-year college degree in electronics technology and I am currently in school to become an electrical engineer. In my house, when something breaks, I fix it.

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    Verified purchase

    Reviewed June 30, 2015

    I bought a Maytag MDB8959SBS2 December 2013 with several major appliances for our new home while they were all deeply discounted and bundled with cabinets etc from Lowe's. Moved in June 2014. Said dishwasher crapped out last month (May 2015). Buttons all fouled up, push "normal" and 6 other lights come on. Tried different resets, reboots, power down all no good. I ordered parts to repair, control board, control box, no luck. No warranty because purchase date was December 2013. This thing didn't last 11 months of use, and it's just my wife and I running maybe 2 loads per week. I will certainly do more research and buy a foreign make/model or at least one not made by Maytag or affiliated brand. Unfortunately this supposed Made in the USA sticker sure doesn't stand for quality with this company.

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    Reviewed June 28, 2015

    13 months after purchasing MDB7749SBM3 dishwasher this lights started making no sense. For me the buttons still work, but it seems like only a matter of time until they stop working too. Like many others, I opened up the door and found the corroded ribbon connector (see photo). It wasn't damp so since the corrosion happened at the point where a ridge of plastic presses the ribbon against the hot handle, I suspect heat. Obviously a design flaw. Come on Maytag. Recall?

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    Price

    Reviewed June 27, 2015

    Do NOT purchase a Maytag dishwasher. What happened to the Maytag repairman being so lonely. Now he has lots of company in the way of angry consumers. Purchased a Maytag dishwasher and less than a year later the control panel failed. It was still under warranty but the service person just tweaked it instead of replacing it. Now, less than a year later it has failed and will cost over $200 to replace and repair. This is disgusting.

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    Reviewed June 26, 2015

    I own a Maytag dishwasher model number MDB7749cBM 2. The panel on the dishwasher stopped working. It is only a year old. It's too new to break down. Will contact Maytag today. There are so many complaints. Why not a recall?

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    Reviewed June 22, 2015

    In July 2001 my husband and I purchased a 6-year old home. We are still here. We have replaced the refrigerator, oven and microwave - all in stainless steel. I am still waiting for the Maytag dishwasher to wear out. It has never been repaired because it has never broken down. Cleans dishes and silverware great.

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    Punctuality & Speed

    Reviewed June 19, 2015

    My Maytag dishwasher model MDB7749SBM2 was two months out of one year warranty and the Whirlpool control panel went out. We replaced it for 80.00. 3 months later same issue. We had that replaced for free. 4 months later same issue. We had to fight but got that replaced for free. Now 2 months later same problem. It cleaned wonderful when it worked. I will never buy another Maytag or Whirlpool. I used to buy nothing but Maytag. We threw it out tonight. Tired of a dishwasher that is only part time.

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    Reviewed June 17, 2015

    Just passed warranty period and Maytag dishwasher broke. It would not start. Called and was allowed to purchase extended warranty for $135.00. A new panel was shipped and dishwasher lasted just under one more year with same issue. Another extended warranty was offered for $199.00. Needless to say we are buying a new dishwasher and not a Maytag or Whirlpool. The panels are notorious for rusting out. Hmmm moisture of a dishwasher and parts easily corrode.

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    Punctuality & SpeedReliability

    Reviewed June 17, 2015

    Not long after dishwasher MDB7609AWB2 was out of warranty the START switch on the keyboard would not work. Called dealer and they sent someone out to check for a charge not quite $100. Could not fix it so said it needed a new control panel which with labor was almost $200. Doesn't work so get it fixed. Now less than 3 years later the same thing has happened - won't start. Lousy engineering and part probably made in China to save Maytag money, I feel is the cause. This is happening over and over to those of us who purchased in good faith what used to be a reliable product from a reliable company.

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    Verified purchase
    Reliability

    Reviewed June 16, 2015

    I purchased Maytag dishwasher Model #MDB7749SBW in November of 2013. The front touch panel no longer works. Everytime I push the selection for wash it automatically jumps to Cancel. This dishwasher is less than 2 years old. I didn't purchase the extended warranty simply because I thought I was purchasing a very reliable product. "Lonely Maytag Repairman" of old. Ha Ha. I am very disappointed and am telling friends about this and all of the reviews I've read that are similar complaints. I would never purchase a Maytag product again.

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    Price

    Reviewed June 15, 2015

    Two in a row make it just over a year then the control panel goes out. You call a Maytag repairman and they say the control panel is bad! #1 it should last more than a year and a half. #2 a part shouldn't cost you as much as the darn dishwasher! Do not recommend nor would I ever buy another Maytag.

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    Reviewed June 14, 2015

    I am also frustrated with Maytag for the same exact problem... The control panel and the dishwasher not working just after our year warranty went out. I purchased this product because we had a good experience with a Maytag Dishwasher lasting about 20 years, only to get fooled that the quality is not there any longer. This seems like BAD business on Maytag, Whirlpool, and Home Depot! How can we get an official complaint to someone who can fix this? Another example of big businesses that do not care to take care of customers! Why would a company like Home Depot continue to support this business!!

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    Price

    Reviewed June 12, 2015

    I have the same complaint as everyone else. I have had my dishwasher since April 2013. Less than 9 months after having it the control panel went out and they came and replaced it. Now June 2015, 2 years and 2 months after purchasing and a year and a half after the control panel was replaced, none of the buttons work except the cancel button. How is it that these machines, as expensive as they are, crap out after 2 years! Such a waste on money!! Maytag has lost my business forever!!

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    Price

    Reviewed June 11, 2015

    The serial number is MDB8979SBWD. Just a few months before warranty expired the buttons were being flaky. Eventually it would not start. We brought it to the dealer because they wanted $150 to come to the house. They replaced the front panel. It lasted less than a year and stopped working again. Being out of warranty and being a technician I took off the panel and saw that there was no insulation in so the humidity would build up. The wires in the ribbon wire were corroded. I looked up the price of the panel and it was $150. The dealer wanted $150. I did not want to replace it because of the possibility that was not the only problem. We paid $400 for it on sale, (a mistake I know better than to buy stuff on close outs.) FYI to get the dealer to deal with it it would cost $300! From reading these complaints this panel seems to be a real problem with this and Maytag is not supporting this LEMON. I see a lawsuit here. Too bad Maytag is only out for profit.

    What is disappointing is that Maytag is owned by Whirlpool. Whirlpool has or used to have good appliances. We had a microwave that lasted 15 years and our last dishwasher that lasted 15 years. We will never buy Maytag or Whirlpool again. Maytag is junk. The dishwasher is probably ok except for the panel. Shame to get rid of it for that but unless I can bypass it that is what we will have to do. $150 is too much for a gamble and it seems that panel is a problem so it probably would not last long anyway.

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    Reviewed June 1, 2015

    We purchased a Maytag Jet Clean Plus in August of 2013. Within 8 months the control panel stopped working. Though it was replaced by one of their technicians it now after 9 months is broke again. How can this be such a crappy product??? Over 800 dollars for a dishwasher to have to go out twice in less than 2 yrs is just wrong. The company needs to stand behind their products!!! I will never buy Maytag again and will advise anyone looking to not waste their money!!! VERY DISAPPOINTED!!!

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    Verified purchase
    Reliability

    Reviewed May 31, 2015

    DISHWASHER MDB7749AWM - We purchased this dishwasher from Home Depot on 10/15/2011 for $630.00 for my birthday and yesterday the start button stopped working (cycle lights still work). We went online to look for more troubleshooting options and we found lots of complaints about faulty control panels. Sounds like that's what we have. VERY disappointed in Maytag for not correcting known issue. My dishwasher is only 3.5 years old and there are only 2 adults in our home. We run the dishwasher 1 to 2 times per week meaning this Maytag dishwasher will only last for about 200 wash cycles. Shame on you Maytag!

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    Staff

    Reviewed May 26, 2015

    mod-mdb6769pabo 2yrs old. Beeper and lights weren't nuts finally quit working. Nothing. I really thought I was buying the best out there. Was I wrong. Anyway after reading the guy from texas helped me. In the control panel the flat wire bungs was all corroded from steam. Wired brushed them and on the round one's used a torch tip cleaner on them. Then used silicon after plugging back in. Reset worked great. I don't know how long. We will see. Anyway further investigating there is a exhaust on the front panel that joins to the back in between the two. There is a rubber gasket. It was put in mine very poorly so steam was entering inside the control panel. Very poor workmanship. I hope this fix will take care of it for a good 10+ yrs for what I paid for it. I hope this helped somebody out. As for Maytag I will see how long this will last.

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    Price

    Reviewed May 26, 2015

    Model mdb7749sbm. Unit is just over 1 year old and fails in the same way everybody else in complaining about. Here is my question, this failure mode is obviously a designed in feature providing planned obsolescence to the device. Why is this company not being held to account for the damages in this case? Are all the judges that bought that no suit can be brought?

    Have all of you contacted your state consumer protection organizations regarding this issue? I would also recommend that you write both your state senator, the state consumer protection organization and any media outlets you can think of. High rate of control panel failure, devices activating by themselves when people are potentially away from the house, risk of fire or flooding... these are serious things and I would think a story that some news organization would surely be interested in digging into. Now that would serve to light a little fire under the Maytag organization if something like that was to occur.

    This sure seems to me to be a defrauding of the consumer - selling them a product at the top end of the price range that has such a significant design flaw that in the end can only be considered not fit for purpose. I haven't yet contacted Maytag and Home Depot (who I believe are fully complicit in this as well), but I will be doing so to give them a chance to make this right, which I fully expect them to decline to do. Then I will begin writing letters. Am also considering small claims court. But above all, do not just accept this and move on! Companies like this need to be held to account, and they need to be reported so that others purchasing new devices in the future know to stay away from them.

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    Reviewed May 24, 2015

    I can't believe the electrical touch panel died again. Maytag replaced it once within the first 6 months of owning it. I think it's been less than a year since Maytag replaced the panel. Once again, if you push Normal Wash something else will light up. Now, nothing will light up. When I see how many other people are reporting the same thing I can't believe Maytag is not doing something. Maytag are you listening? My husband wanted to buy a Samsung, the salesman was pushing Bosch and I stayed loyal to Maytag. Why? I'll call Maytag Customer Service and hope for the best.

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    Verified purchase

    Reviewed May 23, 2015

    We purchased a MDB8949SAW dishwasher in 2013. 1 month after the warranty expired the touch buttons went on it. If you selected normal it would opt for something else like rinse only. We researched online and my husband followed instruction online to take the door off and seal the moisture to prevent this from happening. This worked for about 2 months and now back to the same thing. We paid $500 for this and just living with the problem for now. All we can do is warn others.

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    Customer Service

    Reviewed May 21, 2015

    This dishwasher's start button stopped working after 1 1/2 years. We did not buy the Extended service warranty. So we are responsible for the service call and the replacement of the control panel. Ridiculous. I called Maytag to file a complaint and they never returned my call. I will NEVER buy Maytag again. There are enough problems posted to know better. This company should be ashamed!!!

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    Verified purchase

    Reviewed May 19, 2015

    I bought a Maytag dishwasher (MDB7749SBM) and 1 yr and 4 months the control panel went out and all Maytag would do is tell me that they will pay for the parts, and I have to pay for the labor. I remember when Maytag had the best Warranty on their appliances. I am very disappointing with paying for labor. They also offer an extended plan of $269.00 for a year. What a joke!!!

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    Customer Service

    Reviewed May 15, 2015

    I had noticed the lights, such as for sanitizing cycle, hot water cycle, etc, would go out intermittently, but since the washer still ran, I was down with that. Loaded it up last Sunday, pressed the button to start and El Zippo. Nothing works. So here we go again with another crap product from Maytag. Yes, I have had this dishwasher, which was a pricier model but closeout priced, at Lowe's in 2008, BUT I live alone, so how many dishes do I wash. At the same time this is the third time had a repairman out (with no help from Maytag other than trying to sell me an extended warranty for nearly $400) and these machines ought to last a lot longer than this. The part online is bad enough, $150, can't wait for the repairman to call me back tomorrow and see how much they are going to hose me for.

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    Reviewed May 14, 2015

    Purchased a Maytag - MDB7749AWM1 dishwasher in 2011 from Home Depot. The door seal has failed several times and been replaced by a serviceman. The warranty has since run out but the seal continues to fall out every time you run the dishwasher and open the door. Has anyone else had a similar problem? I have considered gluing the seal in place but can't find a glue that will handle the temperature. I'm sure that Maytag will say they have never seen this problem before. Maytag is off my purchase list forever!!!

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    Customer Service

    Reviewed May 13, 2015

    Our Maytag dishwasher was purchased new in December 2013. Less than a year later, the control panel needed to be completely replaced. While this first repair was under warranty, the next Complete control panel replacement was not. 8 months later, the same problem and this time the expense of over $300 is out of pocket! The company had no comment and was of no help at all with my customer complaint call. I wish I listened to the warning reviews and never bought a Maytag. Do not buy!

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    Reviewed May 12, 2015

    Control Panel MDB8949SBB - I purchased my dishwasher in August of 2013. The control panel has stopped working and Maytag refuses to discuss the issue with us. Regardless of how many complaints they receive they are in denial about their product. They now offer a Repair +1 program which costs $260 for a repair and an additional 1 year warranty. If I do that I will get 1 year out of it before I run into the same problems. Any ideas?

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    Reviewed May 11, 2015

    This is beyond one of the most disappointing purchases I have ever made! It has been about 15 months since purchasing this dishwasher, and as of today it is not working! Blinking start button. I see from the hundreds of disappointed customer comments that I am not alone. With this many people complaining of the same issue, that Maytag should have a recall... I paid about $550. I get that quality does not supersede the almighty dollar, but come on!

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    Price

    Reviewed May 10, 2015

    We purchased a Maytag Jetclean Plus Dishwasher in June 2013. It worked well enough initially. We bought it because it had a large capacity and built in disposal. By August 2014, just after the warranty expired, the front panel gave out. To have someone even look at it cost $150. By following instructions from internet discussion groups by other people facing similar issues, we were able to get it to "run" in random mode. Programs were no longer indicated or selectable but dishes generally still got cleaned. Two months later a wheel fell off the "premium rack glides".

    Finally after about 2 years of use, the dishwasher finally gave up altogether. At this point the stainless steel tub is no longer stainless. The entire device has worn poorly and looks shoddily made. This is the worst use of $900 I have ever made, and what tweaks me the most is Maytag's attitude and their ludicrous warranty that barely lasts out the weakest link in the device.

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    Reviewed May 9, 2015

    There should be something that we can do. My EXPENSIVE stainless steel Maytag MDB7749SBM was purchased in August on 2013. The old dishwasher was working fine, a Kenmore. I just redid my kitchen and wanted SS appliances. The control panel is shot. Can't get it to even turn on. Sometimes the lights come on for no reason. What a piece of junk. At the same time I bought a Maytag washer and a Maytag dryer. Also junk. The washer does not clean the clothes, the dryer does not dry the clothes. Other than that, they're okay. I'll never, ever, ever buy another Maytag unless they do something about recalling this junk that they now sell. What happened to Maytag? Retired, so can't really afford to keep fixing this junk.

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    Reviewed May 9, 2015

    Control panel stopped working 2 years after we purchased the machine. There are only 2 of us in the household. No way should it have broken. We only use it approx. once a week. I can honestly say I will never buy a Maytag product again. No wonder people are switching to LG!

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    Verified purchase
    Price

    Reviewed May 9, 2015

    We just had the same problem as most of you have posted. The control panel malfunction. Model MDB7749SBM. Our issue started after only 18 months when the dishwasher would start on its own and/or cancel a wash on its own. I think this is a major issue if a home appliance can start on its own from the off position and run through multiple cycles. I think this could be dangerous if you are out of town. Our cost to replace the panel was more than 1/2 of the original purchase price. This is a major defect and should be handled by Maytag if they are a company with any integrity.

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    Reviewed May 1, 2015

    We have had this dishwasher [Model MDB7749SBW2] for about 1 1/2 years now, and gave had a lot of trouble with it. It will run a cycle on its own without anyone even touching a button. My current problem is the start button won't work. I reset the dishwasher by pushing the series of buttons I found online to do a reset, and the start light lit up, but after the reset cycle was finished I tried to run a wash cycle and couldn't get the start button to do anything. I've seen a lot of reviews online on this being common with Maytag brand dishwashers this old. I will NEVER buy a Maytag product again nor would I recommend it to anyone as a good product. I am very frustrated and disappointed in Maytag!!!

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    Customer ServiceCoverageReliability

    Reviewed April 30, 2015

    I bought a Maytag dishwasher from Home Depot in February 2012, $700. After a few months, the buttons stopped working and the machine was unresponsive. I called Home Depot and they fixed it under the warranty. This continued to happen every 2-3 months. After a year of dealing with this, the warranty expired and I had to purchase the manufacturer extended warranty with Maytag, $240 for 5-years of coverage. The problem continued, and every few months, the thing would stop working and I would have to call for service - 2 to 4 weeks without a dishwasher waiting for service appointment then parts and another appointment for the repair.

    Perhaps my machine was just a lemon. I don't think they make that model anymore. Here's the number so that you can avoid a three year headache of a machine, MD87749 AWM2. I will say that after MANY agonizing phone calls with warranty company, after 2 years of ongoing service calls, they eventually issued me a check to replace my lemon.

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    Customer ServiceSales & MarketingReliability

    Reviewed April 30, 2015

    My wife & I purchased our Maytag dishwasher model # MDBH979SAB1 on 3/8/13 from homedepot.com. Approximately 24.5 months later our dishwasher experienced control panel light button malfunctions similar in description to the many other consumer complaints on this & other forums. I would like to share some additional information based on my research about this issue and possible fix. The source of Whirlpools control panel issue is design related. The issue is caused from moisture which induces oxidation on the Flexible Printed Circuit (FPC) cable that is integrated with the control panel and connects via connector to the electronic control box. The issue usually manifests itself on the cable just where it bends coming out of the touch membrane panel.

    The oxidization of the FPC cable eventually creates electronic shorts or opens between the parallel traces thus causing the panel control lighted function problem which disables the dishwasher from being used. The cable, since integrated with the control panel, is not a separate replaceable part. In order to repair, the Whirlpool diagnostic action is to replace the entire control panel. I quickly learned after doing some online research about Whirlpools control panel issue that it extends back to at least 2011 with control panel part # W10475784 and corresponding or like PNs of this design. The number of control panels sold of this design by various online appliance part centers coincide with the high number of reported like control panel failures.

    In just 2015 alone so far, the sales for this control panel have been in the hundreds. This indicates that Whirlpool continues to replace defectively designed control panels upon failure with defectively designed control panels. There was also a class action lawsuit filed against Whirlpool in the state of California on May 6th, 2013 for the control panel issue. The filed lawsuit is public & the whole document is available online as a pdf file. Unfortunately, Judge **, granted Stipulation to Dismiss Case with prejudice 74 on 5/23/14. I was unable to find out any details as to why the case was dismissed. I did not call Whirlpool about my control panel issue, instead I handled all correspondence through Email to them at WHIRLPOOL_CUSTOMEREXPERIENCE@WHIRLPOOL. COM.

    My initial correspondence included all the facts about this issue & that I did not wish to have their warranty coverage/period explained to me for I understood them, the problem was a quality issue, and just basically wanted to know what they were going to do or have been doing about resolution. The email correspondence with them got me nowhere. They initially replied back with all the form niceties like We apologize, We understand your frustration, & We value you as a customer, but denied every knowing about such control panel issue, regurgitated their warranty policy & period and were unwilling to resolve anything. In their last reply they stated how unfortunate it was that customers only take the time to provide negative feedback!! This is just bad business, and though I would not like to think it, but the control panel issue may have been by marketing design.

    Please keep in mind that Whirlpool manufactures appliances under at least 15 different name brands including Maytag, Kenmore, Admiral Kirkland, KitchenAid, Roper, Speed Queen to name a few. All is not lost, being an electronics engineer I looked into the do it yourself fix. If you are not comfortable in doing this, you may be able to find someone to help. I was able to repair mine by carefully scraping off the oxidation from the FPC cable (will appear brown in color) & encapsulating it with high density 100% dampening silicon (non-caulk type) to protect it from moisture & withstand heat. There can be other ways of protecting it from moisture instead of silicon, just make sure it can withstand heat, won't become brittle, & that it may not cause potential damage to the cable itself.

    My repair has worked for about 4 weeks now, & shows no sign of oxidizing. The problem may be more severe if the oxidation has actually opened or broke one or more of the small cable traces. Do not attempt to solder this cable! It's way too thin & will only make matters worse. An open can be carefully bridged with a conductive glue or ink that's on the market. One source is a window defogger repair kit product that's sold at auto stores that has a conductive glue in it. Post open repairs will need to be checked with an ohm meter to make sure repair is good and that any adjacent trace lines have not been shorted by repair. Of those of you that have just bought or had installed Whirlpools defective control panel, please encapsulate the FPC cable as soon as possible to protect it from moisture. If you don't, it will surely oxidize again over time.

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    Coverage

    Reviewed April 30, 2015

    Maytag Dishwasher, mdb7749sam1 - I got this dishwasher new in Feb. 2013 for my new house. I thought that Maytag was supposed to be a very good appliance company. (I just found out that Whirlpool bought them! I don't like their dishwashers, either! I've had 3 whirlpools that only lasted about 2-4 years each.) My dishwasher worked great until the control panel buttons started blinking and going crazy! Then, it just stopped working altogether. I called Maytag about this part, and found out that it is only covered the first year, and the so-called 10-year warranty doesn't cover it. What good is the extended 10-year warranty if it doesn't cover all the parts!? I researched this dishwasher before I bought it. It got fairly good reviews at the time. Now when I look it up, it gets these terrible reviews! I am so disappointed with this situation. I have other Maytag appliances that have performed great. I'm not sure why their dishwashers can't be made the same way.

    I am going to order the part and repair the machine. I hope this will fix the problem. I had hoped that the Maytag brand would live up to their hype, and be better than the Whirlpools I had already had such bad experiences with. The Whirlpools had great features, they just didn't last! This dishwasher, too, has great features. Two years isn't a long enough run for it to be a good choice, though. Really disappointed :(

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    Reviewed April 30, 2015

    First dishwasher was overheating fried control panel, turns out there was a recall. Got another Maytag at a discount. Thanks for nothing, little over a year, it's fried too. Will never own another Maytag product again.

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    Reviewed April 22, 2015

    I bought a Maytag model MDB8959SBW0 in beginning of 2013. I think it was February. It looks like the control panel went out because only a few light come on and sometimes when you walk by it it will beep and lights come on by themselves. It looks like all the other reviews are from around the same time that I bought mine. Looks like Maytag had a bad year. I'm very frustrated with this. I don't have the money to have it fixed and I don't have the money to try and fix it myself. I wish Maytag would admit they made crap and pay to have them fixed. If I have to get another one or get anything I will stay away from Maytag.

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    Verified purchase

    Reviewed April 20, 2015

    My dishwasher is less than 2 years old. Dishwasher will go on when we are not in the house. Can't control the panel. The control panel lights all come, have to cancel to stop the machine. This could be a fire hazard.

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    Customer ServicePriceReliability

    Reviewed April 20, 2015

    Add me to the ridiculously long list of unhappy consumers who have a defective control panel. 16 months after purchasing the machine, my control panel went out. It would cost me 30% of the original cost to replace the part. As with the other consumers, Maytag has lost my business and I will do my best to blow up any social media site to make sure that others know the appliances and the customer service from Maytag are a very poor choice and should be avoided at all cost! Oh and BTW, "Our system is down" and has been for three hours.

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    Reviewed April 19, 2015

    MCBH979SAB0 - I am also frustrated with Maytag for the same exact problem... the control panel and the dishwasher not working just after our year warranty went out. I purchased this product because of a recall on my former Maytag dishwasher. I was told I should purchase this new model to replace it, only to get fooled again. This seems like BAD business on Maytag! How can we get an official complaint to someone who can fix this? Why would a company like Home Depot continue to support this business!!

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    Customer ServicePrice

    Reviewed April 16, 2015

    I've owned the stainless steel version of the Maytag dishwasher model MDB7749SBM purchased on Sept 6th 2013. July of 2014, my first control panel went out. Lights not responding. Was within the 1 year warranty period. Now, that panel is acting up again. I called Platinum Factory service and they wanted to charge me for a new panel and the labor. Well, I used a few choice words on how I felt and the customer service person said the part would be free. Well, nothings free as I scheduled a visit by the Platinum Factory Service. They of course call 5 times to make sure you are home. The day of the service, the tech calls me to see if I'm home. I of course said I am... then, he goes to tell me the labor charge for him to come out and hourly rate will come to $189!!! I said screw it and don't bother. Maytag's quality and engineering SUCK. Avoid them...

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    Reviewed April 16, 2015

    We got our Maytag dishwasher in 2011. We've experienced a lot of the same problems other people have mentioned. Control Panel was the first thing to go out. Now it has a foul odor coming from it and it doesn't get the dishes clean. The heating coil has stopped working and is rusting. This dishwasher is junk and I'm very disappointed. I will never buy Maytag again nor any company related to them.

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    Reliability

    Reviewed April 14, 2015

    Maytag may have pay to replace defective controls. 1-866-931-7384 is the number to call. I have owned my maytag dishwasher for about 18 months. It's control panel was never great, but now my dishwasher won't work at all. Apparently, the tiny inside the control panel rust away because they aren't sealed.

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    Reviewed April 8, 2015

    DB7749SAM1 Maytag Stainless Steel Dishwasher worked great for 14 months then lights went crazy. My last machine was 30 years old before its motor died. I should have fixed it. Maytag needs to step up and fix this. I will make sure everyone knows from here on out, social media is a wonderful thing. I have not even used it that much - still looks brand new and this is unbelievable. I have seen so many bad reviews now on how Maytag has built poorly designed appliances and then to add insult to injury they will not fix their mistakes.

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    Verified purchase

    Reviewed April 7, 2015

    Maytag MDBH979SAM1 w/ Steam - I purchased this dishwasher Jan 2014 as a scratch or dent at the Sears Outlet. The dishwasher worked great until 4-5-2015. About 3 months after the warranty ran out I called Sears and asked if there was any extended warranty coverage since I used the Sears card. They said No, but recommended I call MasterCard since my card had the MC emblem. MC says that they do extend the warranty up to 12 months. I just filed a claim and hopefully will get a paid for repair. So, if you used a credit card, you may have a warranty extension like me. Check it out. 2 stars because the dishwater is a great unit except for the control board. What a shame Maytag.

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    Reviewed April 5, 2015

    We spent $600 on a Maytag Jet Steam Plus dishwasher and it's junk. We bought it in May of 2013 and the top panel is burnt out and the ribbon or control wires is corroded. Maytag won't pay for replacement parts and I wouldn't recommend anyone buy Maytag again. I thought it was supposedly a good brand but it's nothing but garbage.

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    Installation & Setup

    Reviewed April 3, 2015

    Bought a maytag dishwasher 04/12/2013...have been thru 2 control panels...Now installing a third...washer works great except for that!!! Model mdb8949sbb0.

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    Customer ServiceReliability

    Reviewed April 2, 2015

    Purchased Maytag dishwasher 09/13, electrical panel now broken. Home Depot recommended this model to us, and it is garbage. Called Maytag, and they required $100 just to come and look at it, let alone fix it. So many people have this issue, what's wrong with you, Maytag? You make a defective product and owe your consumers a real explanation.

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    Coverage

    Reviewed March 31, 2015

    Wish I would have read the many, many, many reviews on the Maytag MDB8959SBS dishwasher before buying it. As noted by others, the touch control buttons stopped working 1 month after the 1 year warranty expired and Maytag won't do anything about it. BE WARY OF THE 10 YEAR WARRANTY CLAIM - IT DOESN'T COVER THIS PROBLEM. Maytag should issue a recall on this product and do the right thing - take care of customers like they used to.

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    Price

    Reviewed March 29, 2015

    Add me to the long list of disgruntled buyers of a Maytag Dishwasher. Just like the other 488 people that similarly filed an unsatisfactory rating on this site I too am now on that list. And no surprise - the control panel ceased to function 13 months after I purchased the unit and one month after the manufacturer's warranty expired. After brief inspection the problem was obviously a design error leading to premature wear of the electric ribbon in the handle. Phoned Maytag and they advised me it was the first they'd heard of this problem with the model.

    Only subsequently did I search to discover that the problem was so common it might be characterised as routine. Replace part was 8 weeks and Cdn $153, about 2x the US price. However they wouldn't ship it to me from the US. The repair isn't too difficult: 11 screws and a little patience if you're so inclined. Before installing take a few minutes to trim the plastic where the electronic ribbon strip passes from through the handle without clearance. Save yourself the same repair in another 13 months. Lesson learned - no more Maytag/Whirlpool dishwashers for us.

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    Reviewed March 28, 2015

    Like so many others, I now discover, we are having a ridiculously frustrating problem with our Maytag dishwasher, bought one and a half years ago. Last week, the control panel stopped working -- we press "normal" and a whole bunch of other lights come on; try to press other cleaning options and entirely different ones light up again. Sometimes we can get it, with luck, to quick wash or super clean and thus have our dishes cleaned (which the machine never did that effectively anyway); sometimes we can't. I haven't called the company yet, but given what I've read, I'm unsure if it would do any good. Judging from all the similar comments, Maytag is clearly selling a radically inferior product and care nothing much about this. We will surely never, ever buy another one of their products.

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    Verified purchase
    Price

    Reviewed March 28, 2015

    After 15 months of use the Maytag Dishwasher MDB8959SBS2 the control panel start malfunction. I read very carefully about the Home Depot Customer reports before purchasing this built in stainless steel dishwasher, and supposed to be one of the top notch on the market, around $850 retail price. It becomes a big disappointment. After three months of use, the top rack handle broken but it still under manufacture warranty, so we get it fixed by Maytag contractor. Then 15 months after regular use for a family of five, the control panel start malfunction, few bottoms will not start anymore. We are out of luck with one year manufacture warranty and working towards our VISA card extended warranty to try to get it fixed.

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    Verified purchase
    Staff

    Reviewed March 28, 2015

    14 year old Maytag dishwasher keeps on. When I purchased this dishwasher it was because ALL of my pans would fit, even my turkey roaster and my oversized dutch oven! The only repair for this appliance in all of these years up to this year has been the seal, and that was just last year. I broke the hinge this year. It has always cleaned my dishes wonderfully. Great job Maytag. :) Same with my washer and drier that are 29 years old!!!! Just DON'T ask me about my refrigerator or stove. See that in another review.

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    Customer Service

    Reviewed March 27, 2015

    Within 2 months of 1 year warranty running out, the control panel went wacky - does all kinds of weird things except work right. Called to see if there is any suggestions or work arounds and was told they would be glad to set up a service call for between $70 and $100, where they could tell me how much it would cost to fix. As with the other 100s of folks with the same problem, they basically said "gee, you should have bought an extended warranty." If you have this many people with the same problem then it is Maytag's problem, not the poor sucker consumer who got stuck with it. If you are considering this dishwasher, run, don't walk, as far from a Maytag or Westinghouse product as you can get. If anyone starts a class action suit against this product, please count us in!

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    Price

    Reviewed March 26, 2015

    Purchased what was supposed to be a good dishwasher. In less than 3 years the control panel went out. It would cost more to replace the panel than to buy a new dishwasher. I will never buy another Maytag product.

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    Reliability

    Reviewed March 24, 2015

    We bought a new Whirlpool dishwasher, and it was a nightmare. So after four years of that we tried their sister company Maytag's dishwasher. I have to say that I think these two old American brands have been ruined. This Maytag dishwasher is always making my dishes smell like rotten fish or a dead animal. I have to dump bleach and or vinegar down in the bottom constantly to keep the stink down. And I have looked and there is no food laying in the grinder. Then we started to lose wash cycles, and the buttons (not real buttons but a cheapo control panel) started to malfunction after 2 years. Now, 3 years into it the plastic adjusters in the top rack are broken, control panel has gone totally haywire, and still smells terrible. I remember when American appliances were sturdy and reliable because they were designed by engineers. Now they must be designed by accountants and shareholders. Goodbye Maytag and Whirlpool.

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    Price

    Reviewed March 20, 2015

    I bought a Maytag dishwasher just 15 months ago. Worked fine for the first 12 months. Then literally, a few short weeks after the warranty expired, the buttons on the control panel started acting up. The normal button, when pushed, would light up the delay hours. The light cycle would make the rinse only come to life. It was beyond frustrating. My husband would unplug it to reset it and that worked for two weeks but now, nothing. It won't work at all. I'm FURIOUS, considering we spent $450 on this thing and now its useless. I had a Kitchen-Aid that I loved but due to cost, decided to get this hunk of junk. I learned my lesson..Maytag, you should be ashamed you make such horrible products.

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    Reliability

    Reviewed March 19, 2015

    We purchased this brand new Maytag dishwasher (Model MDB7749) from Home Depot July 30, 2013. Now a little more than 18 months after purchase the control panel is out. Some lights blink, several go on at the same time. Tried resetting by removing then reinserting power plug (that worked once before, a couple of months ago,) but nothing works. Pretty much the same defect and problem I am seeing with other folks with these Maytag dishwashers. I saw online that a Sears outlet was selling these same model Maytag units for 48% off...Well, now I know why.

    My older Maytag appliances lasted many years. My Maytag washing machine was replaced two years ago, and it had lasted 14 years. I guess they simply do not build them like they used to. I should of just bought a cheaper model for 3-400 bucks, would of got the same use out of it. Does anybody know of a brand and model dishwasher today that is reasonably priced, dependable and has some longevity to it? I will call for service on this, but I'm not spending hundreds of dollars on a defective engineering flaw, throwing good money after bad. Besides, the repair would probably only give me a 30-90 day warranty anyway. Learned my lesson. I will never buy another Maytag product again...Ever. Also I see now that they are part of Whirlpool, so they are out too. Anybody have any suggestions on a good replacement unit? Thanks...

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    Installation & Setup

    Reviewed March 19, 2015

    I have several rental properties and every Maytag dishwasher I have installed in the past three years does not work. It is crazy that a national class action lawsuit has not been filed. There would have to be a large sum of money in fees for the firm that takes the case on. I am not usually for class action lawsuits but this is a known problem that Maytag refuses to acknowledge.

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    Coverage

    Reviewed March 17, 2015

    I purchased a Maytag dishwasher with a control panel in September of 2013. In August of 2014, the control panel died and did not allow me to run the washer. In March of 2015, the piece which was replaced died. When contacting Maytag, even when they did the repair the first time, said they were unable to cover the cost because it was now out of warranty. I've seen several class action lawsuits around the product with Maytag. Do not buy a Maytag. It used to be a quality brand, but is now terrible.

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    Customer ServicePrice

    Reviewed March 13, 2015

    We purchased a Maytag dishwasher model number mdb7749sbm in April 2013. March of 2015 the controls stopped working completely. We looked online and instantly found it was a problem among many others, and said it was a result of corroded ribbon cable. We opened the panel and, sure enough, inside the ribbon cable the electrical wires were completely rusted through!

    We called Maytag, and, of course, despite the numerous complaints of the same problem, they would only fix it if we paid $250, or send us a replacement part for $350 to fix ourselves. Not going to spend that much on a dishwasher that already cost $600 and only lasted 22 months! We are attaching a picture that shows after we tried cleaning the rust (when Maytag refused to fix it) how much of the electrical wires disintegrated! We tried soldering a small wire to connect it again, but the ribbon was so thin it just melted right through.

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    Reviewed March 12, 2015

    We bought a Maytag dishwasher in August, 2014, and already the touchpad is malfunctioning and we can't start the dishwasher! I am very disgruntled and frustrated by this! I should have kept the old Kitchen Aid dishwasher that we bought in 1995! At least it never malfunctioned!

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    Installation & SetupPrice

    Reviewed March 12, 2015

    Do not buy this dishwasher unless you get the extended warranty. We purchased this dishwasher in Jan 2014. The first one delivered was completely busted up (which was probably the delivery company's fault for not handling it correctly). Then we had to wait for the replacement one to come in to get installed. In Sept 2014 the control panel stopped working. It was repaired under the warranty but it took several weeks for the authorized repair shop to be able to come out, diagnose, order part, and then come back to fix it. Now March 2015 (5 months later) we had the same exact problem with the control panel. The repair company was unwilling to order the part to bring with them even though they already had it in their records what we needed due to the previous repair. It was going to $300 to repair it since they only warranty the repair for 90 days. We decided to replace our 14-month old dishwasher rather than put any more money into it.

    Shame on you Maytag for putting out such a bad product - obviously this is a common problem. It is quiet and does a good job of washing but to have it take several weeks to get a repair done combined with having a problem that cost 50% of the purchase price to replace twice within a year of each other, absolutely not worth the money. Should have just spent the extra on a higher quality product. Will definitely get the extended warranty on whatever we replace it with.

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    Installation & SetupCoveragePrice

    Reviewed March 11, 2015

    I purchased a complete Maytag set for my kitchen (fridge, double oven, microwave, dishwasher) from Home Depot on November 22nd 2012. About two months ago I noticed the dishwasher started to glitch here and there, but was still functional. I removed the panel and found that the wiring was completely corroded and would need to be replaced. I put everything back together and have managed to make it almost a month on the same cable. In the mean time, I searched for my receipts, my manuals, and anything else to show my purchase given the 10 YEAR WARRANTY Maytag wants to mention as a sale point. Aside from Home Depot not being able to find my order information to duplicate the receipt, I managed to find where I had ordered my set online and was emailed a copy.

    Home depot is not involved with the warranty process, unless you purchase the additional warranty. They deferred me to Maytag. I contacted Maytag and was informed that the warranty only covers the stainless internal tub, the racks, and the chopper. Seriously?? So, absolutely NOTHING mechanical about the product past one year.

    After paying the $699 for the washer, and another 57.99 for installation and kit, I was told by Maytag that I could buy another 1 year warranty that would cover the part, but it would cost me $289, or roughly half the price I paid to get a whole two years out of the dishwasher in the first place. This means I might as well be paying almost $300 a year just to have this product... ridiculous!! Just to buy the part and do the work myself, the part is $172 plus tax/shipping. Since it is only 4 screws and a couple clips holding this thing on, I am likely going to go that route.

    I have read many people saying similar things about the electronic wire corroding and this appears to be a well known issue with their products. They recommend sealing the entire area using a tube of silicone to help reduce the amount of time it takes to ruin another cable. Very very very poor craftsmanship. Nice racket they have through charging people so much every couple of years for their products!! As my $4000 kitchen appliance set falls apart, I doubt I will ever replace it with another Maytag item.

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    Reliability

    Reviewed March 7, 2015

    Purchased my Maytag Dishwasher MDB7749SBM on 5/13. 3 weeks ago the panel went out! I found others have had the same complaint on their Maytag Dishwashers too! I also learned this model was discontinued from Home Depot. Is this because Maytag knows this Dishwasher was JUNK and that they allowed consumers to buy this model knowing it had these problems - I believe so! I find it absolutely crazy that Maytag has not issued a RECALL and now I am out almost $700 plus if I get it fixed or buy a new one, I am out even more $$! There has to be some RESPONSIBILITY taken from Maytag!!! This Company was built on an excellent reputation but now this company reputation is considered POOR for selling defective products and doing nothing about it!

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    PriceStaff

    Reviewed March 6, 2015

    Model MDB7749AWM2. Paid over $700.00. Figure I would get a good dishwasher so it would last and clean dishes. I was wrong. I replaced all new appliances for kitchen in house we had purchase 3 years ago. I replaced door switch 4 times, front door panel where screws go in broke off. Salesman at Lowe’s said Maytag was a good dishwasher. It is a stainless front and stainless inside. I have had cheaper models and never had problems with.

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    Installation & SetupPrice

    Reviewed March 5, 2015

    Purchased model MDB7749SBM from Pacific Sales, 8/2/13. Used in a unit with one person. After a year and five months it was found to be leaking water. We called service. They said it was beyond repair and could not be fixed. Total cost of machine, delivery and installation was over $700. Now I have a worthless piece of junk. Maytag used to be a high quality product. Now they make junk. Never buy another Maytag.

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    Reviewed Feb. 28, 2015

    Purchased a Maytag dishwasher in 2009 then had it repaired for a leak in 2010 (just past the 12-month warranty); next another leak in Nov 2013 so purchased another Maytag as repair appliance company said it wasn't worth fixing. Now in Feb 2015 it is leaking Again! So 2 dishwashers and 1 repair in 5 years! Both were purchased from Home Depot. I will Never buy a Maytag product again.

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    Price

    Reviewed Feb. 19, 2015

    I purchased a Maytag dishwasher in 2013 and the control panel needed replaced within the warranty period. About a year later, the control panel started to malfunction again, this time out of warranty and I'm told it will cost over $350 to repair. I paid a lot for this dishwasher and thought I would get years of use out of it. I plan on buying a new cheaper one (not Maytag) for a little more that the cost to repair the Maytag. I'm very disappointed and will not purchase another Maytag. I also read online that I'm not the only one experiencing this problem.

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    Verified purchase
    Customer Service

    Reviewed Feb. 17, 2015

    Dishes did not get clean. Bowls would stand up when you placed them in the dishwasher, then fall over when the door closed and came out dirty. The rims of glasses were not clean. I had several 3 service calls and changed dishwasher soap several times per their suggestions. I contacted Maytag and was told that the only warranty was for mechanical problems and since the problem was not mechanical there was no warranty. I then went through the Better Business Bureau. The ultimate decision from Whirlpool was "It has been determined there are no defects with the dishwasher and the issue is use and care. Mrs. **'s request for a refund is respectfully denied." I have purchased a new dishwasher which does clean the dishes and the Maytag is sitting in my garage gathering dust.

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    Reviewed Feb. 14, 2015

    My Maytag dishwasher is not working after 1 years & 60 months. I called Sears, where I got it. Then, Maytag company. It looks like I need to spend $167 for an electronic controller (the push buttons will not turn on) if I do myself (I doubt if I can go it, but I can try). If not, how much will I pay a tech for coming (I was told $59) plus the labor if I let him fix it. So I'm looking at a total of approx $400 plus to fix a 1 1/2 yr old Maytag dishwasher. Any comments Maytag??

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    Reviewed Feb. 13, 2015

    I purchased a Maytag dishwasher delivered in dec 2012. We are snowbird Canadians and the dishwasher is only used 5 months per year. Jan 2015 the control panel quit working and the repairman tells me the wires on the control panel have started to melt down. He called Maytag and was told they had extended the warranty on this machine for one more year. Missed it by 2 months. Considering this was only really used one year, I am very disappointed. How can an extended warranty on a safety issue only be for one year? This is my first Maytag product and will be my last. I only purchased it because I was told Whirlpool bought them out and I have never had a problem with Whirlpool.

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    Reviewed Feb. 9, 2015

    After 18 months of use Our Maytag Dishwasher (MDB7749) has the same control panel problem as a lot of other user complaints. I wish I too had read the consumer reviews before my purchase. We will never buy another Whirlpool product!!

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    Verified purchase

    Reviewed Feb. 7, 2015

    Maytag Jetclean Plus - This thing is less than 2 years old and the control panel is out! From the sounds of the rest of the reviews, I don't expect to get much help on this. I guess a new panel costs $250.00! Ridiculous!

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    Coverage

    Reviewed Feb. 4, 2015

    We bought a new Maytag dishwasher MDB7609 as part of the 2010 recall. Within the first twelve months the black skirt at the bottom of the door collapsed to the floor. It was in small pieces and brittle as though exposed to excess heat. The repairman fixed it free but made the point it was not covered under warranty. Next the heated dry cycle baked the water onto the dishes forming a white crusty layer. We have a water softener that works very well. We stopped using heated dry because it is too hot. Last night before bed, I was standing in the kitchen and I smelled something burning. My wife had mistakenly programmed heated dry into the cycle. Obviously this dishwasher is as much a fire hazard as the one it replaced but no recall has been issued yet.

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    Reviewed Feb. 1, 2015

    Maytag dishwasher quit working 3 years old. No power. Control panel dead. Piece of junk product.

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    Maytag Dishwashers Company Information

    Company Name:
    Maytag
    Year Founded:
    1893
    Address:
    553 Benson Road
    City:
    Benton Harbor
    State/Province:
    MI
    Postal Code:
    49022
    Country:
    United States
    Website:
    www.maytag.com