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Maytag Dishwashers Reviews

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About Maytag Dishwashers

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Maytag Microwaves manufactures microwave ovens available in countertop and over-the-range configurations. Its models include features such as quick touch settings and sensor cooking.

Visit www.maytag.com
Pros
  • Effective cleaning performance
  • Quiet operation during cycles
  • User-friendly design features
Cons
  • Control panel malfunctions frequently
  • Long wash cycles can be inconvenient
  • Limited customer service support

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Maytag Dishwashers Reviews

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    Page 6 Reviews 530 - 680
    Customer ServicePrice

    Reviewed Oct. 20, 2014

    Maytag dishwasher model MDBH979SAM1 purchased December 2012 From Home Depot. After only 14 months of usage the front panel ceased to work. Contacted maytag about issue and they responded "THERE ARE NO KNOWN ISSUES WITH THIS MODEL". After doing some research (5 seconds), I have found thousands of people with the exact same issue. Maytag has stuck their head in the sand. Either they are ignoring this issue or just don't care due to excessive cost of replacement. This is obviously a design flaw due to poor engineering and Maytag needs to stand behind their product and fix this issue. Personally we had to save up for 1 1/2 years in order to afford a dishwasher. Now we are stuck. Some people have replaced this part costing $200 2-3 times. I cannot afford to take the chance on a repair. I will have to start saving again for a new dishwasher and this one will not be a Maytag. (Less)

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    Installation & SetupStaff

    Reviewed Oct. 16, 2014

    I bought my Maytag dishwasher on September 4, 2013. In August 2014 the control panel went out. (Sound familiar?) The dishwasher was still under warranty, so I called Maytag. It took 3 tries to find a repair person who would come out on my schedule. (I'm a teacher and can't take time off.) They installed the new control panel, and it working. I tried to submit a review on Maytag's website, but my review was denied. I guess they didn't want to hear the truth.

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    Price

    Reviewed Oct. 15, 2014

    Similar to dozens of others, we purchased a Maytag dishwasher from Home Depot in March 2011. Recently, it stopped working, dead - no lights, no action. Called Maytag and they referred me to a "Maytag Repairman": Coastline Appliance Service of Huntington Beach, CA. The serviceman came out and spent 20 minutes, checked the door switch for continuity, and declared the control panel bad. "How do you know it's the control panel," I asked. "It's my gut feel, based on experience," he said! He charged me $129 for the visit and said a new control panel would cost $380! After reading other posts online, I can only conclude that a new control panel (if that is, indeed, the problem) will also go bad in the next year or two. So, like so many others, we're off to buy a new dishwasher - and we will never buy a Maytag or Whirlpool appliance again.

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    Customer ServiceStaff

    Reviewed Oct. 15, 2014

    WOW! I can't believe I bought a Maytag MDB7749AWM1 Dishwasher without reading any reviews. Paid $650 for it a couple of years ago and the control panel is bad. $390 to repair it, unbelievable! Sounds like Maytag has a major customer service problem because I will NEVER BUY A MAYTAG DISHWASHER again! Spent $5000 grand on new Maytag appliances thinking they were the best to replace the outdated ones. Not the same, not sure what you're doing Maytag but you're losing a lot of loyal customers. What a shame! My old dishwasher lasted over 18 years and I didn't have any problems. 2 years? Come on!!! Same problem as the other 5000 people, someone needs a career change!

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    PricePunctuality & Speed

    Reviewed Oct. 13, 2014

    We bought a maytag dishwasher three years ago. Approximately nine moths later the control panel went bad. They came and replaced it. Approximately six months later they came again and replaced it. Approximately a few months later it went bad again. I complained to Home Depot and they replaced the dishwasher. Too bad they would not change the brand. Guess what? Here we sit, not quite two years later and again the control panel went bad just past the warranty. The cost to repair almost $470.00. Paid $525.00 for the dishwasher in the first place. I regret ever leaving whirlpool. Our first very heavily used dishwasher (whirlpool) lasted 11 years no problems.

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    Reviewed Oct. 13, 2014

    Bought a Maytag dishwasher model MDB7749AWM2 on 02 Jan 2012 with no issues whatsoever until three days ago when it stopped working altogether and after doing a series of tests I discovered that I'm joining a large and growing list of owners with the same problem. I never have been a fan of digital controls due to their vulnerability to temperature and humidity conditions or high impacts for that matter. I've owned many dishwashers of various brands for upwards of 10 years on average each. This is the first one not equipped with analog/mechanical controls. I'm hoping I can still find more of that type.

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    Reviewed Oct. 12, 2014

    On number two control panel and one electric control. Panels are junk. I just ordered one more part number AP5176683 AND AP4588346.

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    Installation & Setup

    Reviewed Oct. 10, 2014

    If you are looking for the " Maytag repairman" he will be at my house Tues fixing my barely 1 yrs old dishwasher. This is ridiculous to pay this amount of money for the reputation that Maytag is known for or I will say was known for. $270.00 for a control panel. My last Maytag lasted over 30 yrs. Not made in the US - not built to last and this was told to me by the people that installed it so take it for what it's worth. Look elsewhere. My last Maytag product.

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    Price

    Reviewed Oct. 8, 2014

    Purchased a Maytag Dishwasher (Model MDB7749SBBO), total with tax $590.34 on 3/31/13. It wasn't a cheaper model, had stainless interior. Owning it after a 1-1/2 year, the Control Panel went bad. Maytag offered me for $267 for repairs and 1 yr warranty. Why that's about half the price I paid. My personal repairman told me the cost would be around $200 to replace the control panel. Why I could get a more inexpensive model for $300 and still get a year warranty. Very disappointed in Maytag quality of their product.

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    Reviewed Oct. 6, 2014

    Purchased Maytag MDBH979AWW serial #FY4202009 from Lowes October 30, 2009. Control panel went out after warranty, and we replaced it. It quit working again in May 2012, and we replace the control panel, and then in November 2013 it quit and we replaced the control panel along with a new door latch just to be sure on December 4, 2013. The dishwasher quit working mid-cycle a couple of weeks ago only 9.5 months since we replaced the last control panel. I'm fairly certain it is the control panel again. We have paid more to replace control panels for this dishwasher than we paid for the original appliance. There should be a recall and compensation on this issue. Very disappointed that Maytag and Whirlpool do not resolve this issue. We will be buying a different dishwasher, and it will not be Maytag or Whirlpool.

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    Punctuality & SpeedReliability

    Reviewed Oct. 6, 2014

    After 16 months my Maytag dishwasher control panel went bad. The company told me they could not help me. I asked for a new control panel to install myself, no luck. I bit the bullet and bought one online for 110 dollars. 2 months later... you guessed it, it's bad. Now I have to send it back under warranty. It was a Maytag name brand OEM part. I thought Maytag was a reliable name, I thought wrong. Never again.

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    Sales & Marketing

    Reviewed Oct. 4, 2014

    Purchased Maytag dishwasher July 2013, installed August 2013. Stopped working Oct 2, 2014. Called Maytag and they offered to let me buy a service pan for around $300. No thanks, stupid I'm not. I also sent an email. Have not heard back but I'm sure I'm still out of luck. According to the California class action suit regarding the Maytag control panels, Maytag is saying there are no problems with them. Wish we all had some power to make them see otherwise. Will I ever buy a Maytag product again. No. They would be much better off keeping their customers happy rather than spending tons of money on ads trying to get new customers. Since Maytag is owned by Whirlpool, they will not get my money either.

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    Customer Service

    Reviewed Sept. 26, 2014

    I purchased a beautiful Maytag dishwasher for $700+ and it died after a year of use. I called Maytag to complain and they don't care. Pay $350 for a tech to come fix it's warranted for a year or fix it yourself. I fixed it myself for $180 and am hoping the very same key panel won't fail again. I know it will. I wrote to Maytag about the issue and have not gotten a response. I'm hopeful that they will make this right or that they get sued and the consumers get their money back.

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    Price

    Reviewed Sept. 24, 2014

    Most American dishwashers are made by Whirlpool. My control panel failed after only 3 years (design is terrible!). I had to pay almost 50% of original dishwasher cost to have it replaced by Factory Service Co. (formerly Whirlpool service).

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    Reviewed Sept. 23, 2014

    MDB7749SBW - Purchased a new dishwasher from Home Depot & had them install it. It worked for 6 1/2 months & the control panel blinked & went dead. I did some research & found there were a lot of problems with the control panels & even a class action lawsuit. I went to Home Depot & they said contact Maytag & brushed me off. I set up a repair per warranty & all was fine for 10 months & same problem has happened again. I told them at Home Depot to replace the unit since nearly every repair job on the control panels prematurely fail again every time. I am going back to the Home Depot again. I do have older Maytag appliances that perform as required & I do know Lowes would have replaced the defective dishwasher.

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    Reviewed Sept. 21, 2014

    Purchased Maytag dishwasher from Ft Knox Exchange in 2011, Model MDB6709AWW1; Serial # F04117463. Like most posts before me, the panel started failing after 2 years. Unit is now inoperative. I am attempting to fix myself using repair techniques I've found online as I refuse to pay hundreds of dollars to repair this piece of junk. Will never buy Maytag again.

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    Price

    Reviewed Sept. 19, 2014

    My complaint sounds just like the others listed here. Purchased Maytag dishwasher MDBH979SAB1 at Home Depot 2/2013. In June 2014, the control panel started to malfunction. When I called Maytag, these were the options given: 1--have it serviced out of warranty at $89-$150 for repairman's trip & diagnostic, which doesn't include parts & labor or 2--obtain something called Repair plus one, which covers the cost of repair and reinstates the warranty for one year at the low cost of $264.95. So either way, I'm going to have to pay almost 1/2 of the original purchase price. Ridiculous!

    We had our previous dishwasher (not a Maytag) for over 13 years, with only minor repairs. We purchased a Maytag because we thought it was a reputable company that stands behind their products---well don't believe it! I would NEVER recommend any of their products.

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    Installation & Setup

    Reviewed Sept. 15, 2014

    My original GE dishwasher that came with our house finally crapped out after about 8 years of use in 2007. Bought a Maytag from Home Depot for around $400. Don't remember the model number. It worked okay but then in the middle of 2010 we got a letter in the mail saying our machine was being recalled because the heating element might catch fire (!!!). The recall gave us the option of getting it fixed or getting a $150 rebate. We chose the rebate option so we trashed this dishwasher and went back to Home Depot to buy another one.

    We found a very nice Maytag with the stainless steel tub and the racks with the lifetime warranty against corrosion (which was good because our previous Maytag had started to leave rust on our dishes because the plastic on the tips of the rack tines was starting to come off), model #MDBA979AWB1, serial #FY2501885. The one we found was a no-box display model but it had all the accessories with it and still had the factory warranty. We got it for just over $300 and with our rebate applied we were out the door for under $200 including tax. I installed it myself and didn't have any issues for quite some time. My wife and I were both very happy with how clean the dishes got!

    Now, last night the dishwasher wouldn't start. I checked it out this morning, made sure it had power and was able to get some lights on the control panel to light up but still couldn't get it to start. Looks like I've been victimized by the control board as most of these complaints have said. I guess I should consider us lucky since ours seems to have lasted longer than the average 18 months to 2 years. Will be contacting Maytag and Home Depot to see what they can do but after reading all these negative reviews I'm not hopeful.

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    Customer Service

    Reviewed Sept. 15, 2014

    I purchased a Maytag Dishwasher, Model MBD7609AWW2 from our local (small) Sears store in late 2011. I purchased Maytag because of reputation and experience with the brand. In June 2014 the control panel failed. I replaced it myself and the dishwasher worked fine for a little over two months. Today, it has stopped working again and the control panel again has gone bad and has to be replaced. Sadly, the dishwasher is great in cleaning dishes. I have only had to rewash maybe one or two items in the time that I've had it.

    I purchased Maytag because my previous dishwasher was a Maytag that lasted 20 years. Granted I did have to change the belt twice but it was an easy fix. I've tried repeatedly to contact Maytag today but they are "experiencing extremely high call volume"... HA! I wonder why? The dishwasher was warrantied for a year and based on the experiences I have read about online, this model was apparently an absolute failure. No more Maytag anything for me... I guess the Maytag Repairman is bored because Maytag doesn't stand behind their appliances.... anymore...

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    Price

    Reviewed Sept. 10, 2014

    I purchased a Maytag dishwasher in Jan 2012 at Home Depot. It ran fine for 1 and 1/2 years and was only used 2-3 times per week. I returned from vacation and now needs a new control board at a cost of $300. I felt Maytag was a reputable company and am very disappointed. I am a senior and on fixed income and now sorry I chose a Maytag. I will get it fixed this time but that is the last money I will invest in Maytag appliances and repairs. I worry that the washer and dryer will go next as they are also Maytag and are just over 1 yr old.

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    Staff

    Reviewed Sept. 10, 2014

    I wrecked on a bike, had surgery and in a wheelchair. I bought and had a Maytag dishwasher delivered from Beaumont Home Depot and this mdb7749sbw2 model never never worked. Home Depot told me I had to bring it back myself (I'm in a wheelchair at the months that was impossible) and I called Maytag warranty. They sent a tech. He replaced a front power panel that didn't work. They sent out two more techs and they said use other soap Lemi Shine and the other guy said use Finish and turn your hot water heater all the way up. That never worked either. I have had this a yr and it just sit there and money in the trash. It makes me sick.

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    Price

    Reviewed Sept. 8, 2014

    I read several hundred of people complaining about spending hundreds of dollars to replace control boards on their Maytag Dishwasher. We purchased a Maytag dishwasher MDBH 979 AWS2 in 2010, 1 year and 2 months later our first control board had to be replaced. Price $280. Next replacement was needed 2 month ago but we decided to stop any business with Maytag. By the way the same thing happened to our Maytag Microwave oven.

    Our Maytag Upright double door fridge doesn't do ice cubes when container is full. This is due to the fact that the motor used by Maytag is too weak. Do not spend money on repairing Maytag products. It is much cheaper in the long run to just throw them out and replace them with reliable products. Sorry to note that the present owners of Maytag have spoiled what was once the best brand on the market.

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    Reviewed Sept. 8, 2014

    I purchased a Quiet Series 300 E71195 dishwasher in 2011. It's about 3.5 yrs old. I guess misery loves company because like so many other complaints on this site my control board died, and Maytag, while saying they care about customer satisfaction, basically said tough luck pal, you're on your own. Sadly I own 3 other newish Maytag appliances. When will these appliances die without support from Maytag? I'm not holding my breath. My next step is to complain to the dept of Consumer Affairs and create a page about nefarious Maytag on social media. Avoid the Maytag brand when shopping for appliances. I know I will.

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    Verified purchase

    Reviewed Sept. 7, 2014

    Purchased Maytag dishwasher Model Number MDB7749AWM1 in June 2011. With a two person household, we need a new control panel in Sept 2014. Total cost of service call, repair and part is $325. This unit was a poor value for us. I see the trend is to discontinue a model after a short period of time, making it impossible for anyone to get a review of other people's experiences. I went with Maytag because of this. It was a company with a strong reputation for quality equipment. Not so anymore. I would not purchase another product made by Maytag.

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    Price

    Reviewed Sept. 6, 2014

    Maytag Dishwasher Model # MDB7809AWB2. Part = Console Keypad. We have lived in this home for approximately 4 1/2 years. We purchased a Maytag Dishwasher and had to replace the motherboard in it about 2 months after the warranty ran out. We paid 1/4 of the cost of the dishwasher to get it fixed and I am having the same problem again. I am very dissatisfied with the appliance and I will not pay another $200 to get it fixed. I will never buy another Maytag appliance. Don't buy Maytag!!!

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    Customer Service

    Reviewed Sept. 3, 2014

    We purchased a Maytag dishwasher (model mdb4709aww1) from our local appliance store. A little over one year after purchase, the control panel (part w10254834) stopped working. Our appliance store replaced it. They charged us for the part but not for a service call. It's been two years since the new control panel was replaced and it just stopped working. Now, we have to pay $275.00 for the new part and service call. My previous dishwasher lasted twenty years and we never had a problem. I thought Maytag was a quality product. Sadly mistaken!!

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    StaffReliability

    Reviewed Sept. 3, 2014

    Maytag Dishwasher purchased for $634 on 7-6-12 from Lowes. Control panel malfunctioned in August 2014. Started leaking in April 2012. From the online comments, I am trashing this machine. It is not worth fixing it and having it malfunction again. Maytag will not say anything about this, only offers a repair person out to fix. I am very disappointed that my hard earned money purchased a sub standard machine. Maytag used to mean reliability. NO more.

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    Customer ServiceCoverageReliability

    Reviewed Sept. 2, 2014

    Our problem started when the control lock button locked itself on. Called Maytag and told it wasn't covered by warranty but they did walk us through resetting the power and it fixed the problem until we ran the next load. Now when you try and set it, the rinse only light comes on. Bought the Maytag because I always believed them to be dependable - wrong!! I had a basic model Whirlpool running for a family of 5 for 25 years prior to this Maytag without ever having to call a repair person. Maytag won't deal with the issue so I would recommend to anyone else having any issues with unreliable appliances to do what I am doing - boycotting Maytag!!

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    Reviewed Aug. 26, 2014

    I purchased a Maytag Dishwasher April 6th, 2011. It's only 3 years old and now the control panel isn't working properly. Specifically, the start button. Contacted Maytag Customer Care service and they could not help me other than charging $80.00 for the "Maytag Man".. which by the way, we aren't suppose to see because of their superb quality in appliances. So I have a repairman scheduled for next week. I am an highly dissatisfied customer because the dishwasher is used once a week for the 3 years I've owned it. Just a poor quality product which I will never purchase again. Model #MDB7609AWB3 Serial # F10202246.

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    Verified purchase
    Customer ServiceInstallation & SetupCoveragePunctuality & SpeedStaff

    Reviewed Aug. 25, 2014

    The control panel began to fail within the first year. Called the Maytag service center which confirmed it was still under warranty and scheduled a repair date. On the date of repair, I called the service center after waiting a few hours and not hearing from the technician for an ETA. Service center confirmed that I had made the appointment, but that they did not have a record of dispatching the technician. I asked if the reschedule could happen in the evening or on a weekend so I would not have to take more time off of work and was told no. I asked if the request could be escalated and was also told no (note: even though this was an irritating experience, the people in customer service were polite.) I told customer service I would call back to reschedule.

    I attempted to escalate this via the Maytag website email system, which states responses to emails will occur in approximately 3 days. After waiting a week with no response, I gave up and called to reschedule another appointment. I called back to reschedule an appointment 8/25/2014 with the original Maytag service call number. Maytag's first response was that the unit was now just out of warranty and wouldn't be covered as such. They reconsidered that when I responded that the original request was under warranty and that the service call had failed to happen.

    I am now waiting to hear from their local service provider on when the repair will be scheduled. My overall rating of Maytag: Quality of build questionable with a failure within first year. Quality of service and their service processes (including the website) is not dependable and not customer friendly. Capability of customer retention poor at best.

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    Customer ServiceCoverage

    Reviewed Aug. 25, 2014

    I purchased a dishwasher model #MDB4709PAM from home Depot in March 2014. There is something wrong with the electrical and it is shocking people if you touch it. Just so we're clear.. MY DISHWASHER IS ELECTROCUTING PEOPLE... Called Maytag repair because hey it's only five months old. Can't send anyone out for three weeks.... three. Took an hour on the phone because I had to talk to four departments. Kept asking if anyone had been hurt seriously or property damage, so they made sure their butts were covered, sigh..... Should have bought the LG.

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    PriceStaff

    Reviewed Aug. 24, 2014

    Had some extra time, so I thought I'd add my .02 to those including myself disgusted with Maytag products! 1st up, the Maytag washer and dryer I purchased from my nephew after his divorce. The washer shot craps 2 months after I bought it from him (out of warranty of course!). The transmission went out - cost to repair $550.00. My nephew paid $350.00 new at Sears. We happened to have our ol' reliable clanking GE, so we used that while deciding what to do about the washer. In the meantime, the dryer quit heating. Cost to replace heating element - 400 smackers! Dryer new at Sears was $250.00.

    Come to find out that even though they had Maytag names on the washer/dryer, they were cheap copies by White/Westinghouse. Well anyway we bought a set of Whirlpool Duets before doing our homework, cuz if we knew what was gonna happen... Before we knew the trouble we were going to have with the washer/dryer, we got a Maytag Quiet Series 300 dishwasher (Maytag Quiet Series 300 MDBTT60AWW). Yip, the control panel failing problem! Only purchased 1 so far (only 1?!), but my wife likes to hand wash the dishes. If we were the typical family using the dishwasher all the time, I would have replaced more than 1 at a cost of $135.00 each from Sears and doing my own R&R work, saving on the labor. Cost new at Lowe's - $350.00

    Up next is the Maytag fridge. I purchased it back when our 2 boys were at home. I bought it mainly for the name and large capacity. After about a year (yip out of warranty) the cooling was very uneven. Sometimes the freezer would defrost by itself, then it would start working ok again. The top couple of racks in the fridge would be quite a bit warmer than the bottom. I understood the top racks would be a little warmer, but I'm talking like 15 degrees. I called a repairman and told him about the problem. He said he's received numerous complaints on this particular fridge, and there's really no way to repair it unless the electronics are replaced as well as the compressor because as the compressor gets weak over time, the electronics get fouled up by this. Cost new - $1300.00. Estimate over the phone cost to repair - $950.00 with no guarantees. Replaced with a Samsung

    As far as the Duets? No problems so far. They work great and we are very pleased by them. But I have did my research and am holding my breath! I also have a Maytag microwave that's still working, but has did a couple of unusual things - the lights in the front panel display started flashing showing a fault. I unplugged it when it's did this to reset it. That was a while back and now it seems ok. At least for now!

    When someone says, "Yeah, well, you might just have a lemon, but the rest of Maytag's appliances are fantastic"! My wife and I when we hear this are ready for a fight! We've had experience with all of Maytag's products, and with the exception of the Duets (so far), they are nothing but junk!! Another thing I wish to mention is the Samsung fridge. It's about the only model that has a factory 5-year warranty on the compressor and major components. We've had several fridges in our married life, and the Samsung is far superior to any fridge we've owned. I'll be looking to that brand in the future. The last item I promise: If you read the reviews on front load washers, none of them get very good ratings. If I would have know that, I may have purchased a top load. But the Duet washer does do a superior job (IMO) cleaning the clothes, and the clothes are virtually dry after the last spin.

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    Verified purchase
    Installation & SetupPrice

    Reviewed Aug. 22, 2014

    I purchased an automatic dishwasher for $660.00 on or about Aug of 2007 (Mod #MDB6759AWS3 ser # NY3417703). It was a model about to be discontinued however still carried the full one year warranty. After install one year and 28 days it failed. The tech described a faulty computer board and a replacement cost of $885.00, a cost of $215.00 more than it originally cost!! They did offer a warranty of one year after we installed the new part but at a cost of $215.00 more than we originally paid! Maytag promotes their brand as reliable. However I dispute this claim.

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    Sales & Marketing

    Reviewed Aug. 20, 2014

    I purchased a floor model Maytag Dishwasher from Abt electronics about a year and a half ago. 2 months ago, various light started flashing. Somehow I managed to get it going. Some blogs reported it might be a drainage problem. Others suggested pressing a certain sequence of buttons. After Each time I got it to work, it became harder the next.

    I bought Maytag because my old dishwasher lasted 13 years. What is interesting is that a company whose name I've forgotten sent me bimonthly requests to purchase a warranty from them. Now they have stopped. I am a single mom of 3 with an unemployed ex. I work and support my family without any assistance. I count every penny. I cannot afford repairs nor a replacement now or any time soon. This is a travesty.

    My door says 10-year limited warranty and the delineates stainless steel tub and racks and chopper blade, but not the panel. I do not understand how Maytag's denial of the problem and their unwillingness to correct the problem can improve their image. I will never purchase from Maytag or its associated companies ever again. What a scam! To be honest though, I have not contacted the company since it is not under warranty and all the blogs have relayed the same message: Maytag denies there is a problem.

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    Customer Service

    Reviewed Aug. 18, 2014

    I have a stainless steel dishwasher, model MDBH985AWS10. It's about 5 years old. The control panel works intermittently -- I've replaced and ruled out the door latch -- now I've got the problem narrowed down to either the control panel or the circuit board. I've read about this diagnostic cycle I could run to try to help diagnose the problem. I emailed Maytag for the code and waited a week and didn't get a response.

    I called them today and they said they can't give me the code--they only give that to their technicians. My dishwasher is not brand new, but I paid good money for it, and I'd prefer to not have to guess what to buy when I'm trying to repair it. Each of these parts costs about $150. I'm not sure what the policy is for other dishwasher manufacturers, but for the next washer I buy, I'll find a company that either 1) has more reliable products or 2) at least tries to help the customer repair his own equipment.

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    Reviewed Aug. 18, 2014

    I am having the same problem so many others are having. I have a control panel that is not working. I have contacted Maytag many times and they have the same solution: pay to have it repaired or replace it. It is out of warranty so I am out of luck.

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    Customer ServicePrice

    Reviewed Aug. 14, 2014

    Purchased MAYTAG DISHWASHER MDB7809awm in 2011 for $719. In 06/2013 the far right 3 buttons stopped working. I contacted Maytag to see if there was an issue with this and they reported that there was not. I had the part replaced in 06/2013 at $280. It cost me 1/3 of the purchase price of the dishwasher. The repairman said that he sees this a lot with Maytag control panel issues.

    On 08/02/14 the same exact issue occurred. I contacted Maytag online on 08/02/14 and didn't hear back until 8/13/14 to say that there was no known issue and all they could do was recommend a repairman. I also called before I heard back via email and they said the same exact thing, "there is no known issue and we can do is recommend a repairman." I am not interested in repairing. Been there, done that. Not doing it again. I researched the issue of the 3 far right buttons not working and there are several forums and discussion topics out there. I find it hard to believe that MAYTAG is not aware of this issue. If you GOOGLE the model you will see the same issue. Not only is the MAYTAG product poor, but they have the worst customer service I have ever seen.

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    Reviewed Aug. 13, 2014

    Purchase date of Maytag dishwasher 12/9/11 for $651.37. Controls broke 6/2013. Used Maytag specified repair service at cost of $450. New control panel installed 7/9/13. Control panel broke again 8/13/14. WILL BUY NEW DISHWASHER. NOT MAYTAG.

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    Installation & SetupPrice

    Reviewed Aug. 11, 2014

    I purchased a Maytag Dishwasher in March 2013 and the control panel failed in July 2014. I, along with hundreds or thousands of others it seems, discovered that this is an extremely common issue with several models of Maytag dishwashers. Rather than standing behind their products and making it right for their customers, Maytag is hiding behind their one year warranty and refusing to do anything about it or even admit they installed thousands of FAULTY control panels. This has been an expensive, infuriating issue to deal with and I have never been so dissatisfied with a company. Bottom line, they made a bad product that should have been recalled. It blows my mind that they are getting away with this. I wish I had known the recent changes in Maytag/Whirlpool and I wish I had done my research prior to the purchase.

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    Price

    Reviewed Aug. 10, 2014

    Model mdb122rfs control panel went bad after 15 months of use. Out of warranty. Too expensive to repair. Why isn't there a recall? Maytag is responsible for faulty design!

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    Price

    Reviewed Aug. 3, 2014

    Same as all the other reviews control panel intermittently started to fail. Dishwasher is less than 3 years old. Does not work at all now. I tried resetting circuit breaker - nothing. This unit was $700 from Home Depot. Complete trash. It is cheaper to buy new dishwasher than repair - how unfair! Maytag won’t repair - well for over $300 they will. I feel better knowing everyone has same issue & is not my electrical system. Class action lawsuit!

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    Reviewed Aug. 1, 2014

    I bought this dishwasher from Sears on Tuesday July 15, 2014. It was delivered on Friday July 18, 2014. On Friday July 25, 2014 two plastic clips that hold the top rack on broke, and one whole side of the top rack fell down. I called the 1-800 # in the book. Then I called the repairman they recommended. He came out on the Monday July 28, 2014. By the time he got here, the clip on the other side broke. Now the rack was hanging by one plastic clip. While waiting for these parts, the last clip broke and the rack was completely detached. So he received the parts on Friday Aug. 1, 2014. When he arrived, lo and behold, they sent the wrong parts. He had the side tracks that hold the rack, not the cheap plastic clips that attach it to the racks. So I have had my new dishwasher 14 days, and have been able to use it a total of 4 times before it failed. I am now awaiting the new parts. The parts that broke are made from a cheap thin plastic, and this is expected to hold up the entire top rack and the dishes it's holding.

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    Customer Service

    Reviewed July 31, 2014

    BUYER BEWARE!!! We purchased a Maytag Dishwasher mdbh979sab1 on November 23, 2012. It is now July 31, 2014. One year and a half and the control panel is not working. I've looked at estimates online of $450.00 for parts and labor. Customer service is no help at all, "nothing they can do". She actually recommended KitchenAid for our next appliance. Maytag has become a terrible brand. We will never buy from them again. By the way, they also made our Jenn Air Oven, which turned itself on a number of times while we were away. 350 degrees. That was a total loss as well. We are filling up landfills with our Maytag/Whirlpool appliances and you will too.

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    Reviewed July 29, 2014

    We bought a Model MDB7749AWB2 dishwasher 3 years ago. The first year the panel went out one week after the warranty wore off. They replaced it then and now two years, here we go again. Don't replace the part. I am not ever buying another Maytag again.

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    Reviewed July 28, 2014

    We purchased Maytag model MDB6759AWS3 in October 2009. In early 2012 all lights went out on control panel. I contacted Maytag on line and was told that they would do nothing as it was out of warranty. In August 2012 machine became inoperable and we paid a repair bill of $269. At that time I wrote a complaint letter to the President of Maytag and they agreed to reimburse us for part only of $169. The lights went out again in fall of 2013 and now on July 28, 2014 the machine is inoperable again. We are dumping this unit and purchasing a Bosch. We will never purchase another Maytag item. They are well aware of the issue with the control panels and choose to do nothing about it.

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    Reviewed July 25, 2014

    Top rack fell off with load of dishes. Clips that hold rack to slides broke. Week for repairman, two days for parts, week for repairman. No repairman, call parts be in on 7/28 2014, repairman on 7/31/2014. ONLY HAD DISHER FOR A WEEK, NOW IT IS BROKE. WHAT A RIPOFF.

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    Customer ServiceContract & TermsPrice

    Reviewed July 25, 2014

    MDB7749SAW - 22 months @ an initial price of $599 and control panel lights become increasingly erratic and finally machine fails to respond to reboot (unplugging) after the third time. Repair man over the phone is familiar with the model and estimates parts at $160 + $115 (gave me a discount) + $125 service call for $400 to make the Maytag run again. Bought June 28, 2012. Installed September 2012. Becomes trash July 2014. Wish I could be more helpful... but if I had purchased the service insurance agreement, it would have run about $90/year... that would have been an extra $180 for a total of $712 including sales tax. So, I had a dishwasher for about 95 cents per day. Nobody rents them. I can't give it less than one star or I would. As a new buyer I was not informed.

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    Customer ServicePriceReliability

    Reviewed July 23, 2014

    Received this Maytag dishwasher model MDW7749SBW1 as a gift from my son in June 2013 when my old dishwasher finally quit. January 2014, the soap/rinse aid dispenser did not work. Called Maytag and they sent repairman who replaced the part. Still did not work so repairman said another part was not "communicating" with the dispenser so he replaced that part. Worked fine. No charge since it was under warranty. Now it's July 2014 and the touch panel doesn't work. Called for repair and was told since it is out of warranty, it will cost about $350 to repair. I called Maytag about this and said that I had a defective appliance. I was told that since I didn't buy the extended warranty, there was nothing they could do. I mentioned my last Maytag lasted 25 years and had only two minor repairs so I didn't see any reason to buy an extended warranty. I thought I was buying a good product. I was told she'd register my complaint. Waiting for my repairman to come out tomorrow and see what he can do. I also have a Maytag stove. Wonder how long that will last?

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    Reliability

    Reviewed July 23, 2014

    We've got a 3 year old dishwasher that's stopped working. First some of the lights on the control panel wouldn't light up, now only one light will light up and it won't start at all. Maytag would be better served to stick with the older mechanical switches and settings if it can't manufacture reliable electronic control panels.

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    Reviewed July 23, 2014

    Purchased 2/13. Used maybe 3 times per week. Panel has gone haywire 6/14. 3 months out of warranty. Confirmed, bad control panel. We need class action lawsuit. This is ridiculous! Same issue with hundreds, likely many more unreported of dishwashers from Frigidaire/Maytag. I found number to law firm preparing suit... **.

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    Customer ServiceStaff

    Reviewed July 18, 2014

    Model no. MDB9750AWB. Handle broke after trying to open. Replaced with part no. PS2180047. Ran a "rinse cycle". Started rinsing. After about 6 minutes, it started leaking at bottom. I reopened and found I had not made sure the bottom gasket was over the inner gasket so I repositioned it then reinstalled the panel to the door. Pushed the "rinse cycle" button again. Unit ran for 2 minutes then shut down leaving water in bottom. I pressed the start/cancel button on front of unit twice and it pumped out the water. I repeated the "rinse cycle" step again with the same result.

    Then we tried a "normal wash cycle". Again it ran for 2 minutes then shut down leaving the bottom full again. I tried these sequences several times with the same results. I researched many appliance web sites and found many people had the same problem and in every case, there was never an answer that fixed the problem. I keep calling Maytag but can never get thru to a representative after waiting over 10 minutes every time. Is there a class action case on this issue?

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    Reviewed July 16, 2014

    Maytag dishwasher from Home Depot, model MDB7749SBM1. Bought it last May from Home Depot - in a little more than one year it has already needed 2 repairs to the control panel. We are having a lot of problems finding someone to come and repair it. We want our money back. This is a piece of junk!

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    Price

    Reviewed July 12, 2014

    I received my Maytag dishwasher in November of 2013 from Home Depot (It was a month overdue the expected delivery date). It was installed by a certified electrician/contractor. By February of 2014, the control panel had to have its first replacement. It is now July 2014 and we are having the repairman come out to replace the third control panel this Monday. Supposedly there was a recall on the control panel and the one replaced less than a month ago was the improved/repaired one.

    We are beyond frustrated. I too sought Home Depot for help after the first repairman they suggested charged us almost half the cost of the dishwasher for his repair. I have already sunk over the price of the product into repairs. My Maytag dryer broke last week as well. Someone needs to get involved with this situation, perhaps a contact to the media? I think we are all being scammed and deserve refunds by Maytag for the dishwashers and our repair costs.

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    Staff

    Reviewed July 10, 2014

    THIS PRODUCT IS CRAP!!!! I spend $699.00 at Home Depot, after 1/12 years the console stopped working. Maytag's engineering staff should be fired!!! You stole my hard earned money. NOT once, but on a washing machine as well. I will never buy a Maytag product again. HEY NO WONDER THE REPAIR man sits on his ** the rest of the company does too! I don't have 250.00 dollars to fix this thing. Shame on your company. No wonder you don't want anything. DON'T BUY MAYTAG, buyer beware. I am angry but this is not **!

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    Customer ServicePrice

    Reviewed July 8, 2014

    I'm in the same boat as below. Control panel is out after 3 years. No other problems in any way up to this point. Started to have settings that would not work, then buttons wouldn't work one at a time. Now it's just dead. This is an expensive fix. I've seen where you can do it all yourself, but I just saw my repairman almost electrocute himself trying to reset this unit, and I'm not trying to fix this myself. I contacted Maytag and they say they have NO REPORTED ISSUES with this problem. My model is MDB6709AWW1. If anyone else is about to get recourse for this problem (which is $251.85, says my repairman), then respond back here. Thanks.

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    Price

    Reviewed July 7, 2014

    Maytag/Whirlpool dishwasher control panel FAILURE MDB7749SAM - Just like all the above comments about this dishwasher... I too have been a victim. Control panel stopped working after 1 1/2 years. Turned on by itself like other have commented and will not let you push any buttons. Maytag/Whirlpool refuses to do anything about this at all and will cost me over $250 to fix an appliance I purchased at $499. How disgraceful of a company to not stand by their product... A huge shame on you Maytag/Whirlpool for not standing behind your product. If anyone knows of a way to get involved with a class action suit against this company I would like to get in on it.

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    Reliability

    Reviewed July 6, 2014

    I purchased a Maytag MDB8959 from Brandsmart in March 2012 for $750. After investing in a top-of-the-line dishwasher, I expected it to work longer than 2 years. Recently the buttons started acting up. When I press Normal, the Rinse Only button lights up. When I press Normal again, auto clean lights up. After pressing Normal repeatedly, it refuses to light up. I found that resetting the circuit breaker made the dishwasher function properly again, but that only worked for a few weeks. Now, no matter what I press, I cannot get Normal to work. Based on other reviews, it looks like control panel is defective and a number of users are experiencing the same problem. I hope Maytag cares about performance and quality control. They need to stand behind their brand and resolve these problems. If not, I certainly won't buy another Maytag product. I cannot spend $250 to "fix" this lemon every 2 years.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed July 1, 2014

    Maytag really really sucks. Bought a dryer from Lowe's, did not work from day one. Lowe's would not take it back, had to call Maytag, took three trips and one month to fix. What a piece of crap. Broke again a few month later. This time I fixed it, got the part on amazon for $3.99. Now the dishwasher stop working, almost brand new just a few weeks past one year so out of warranty.

    My biggest issue is that maytag has a diagnostic code for most new appliance, but they will not give out the codes. All this is a sequence of buttons you push on the front and it then tells you what is wrong. They do this so the repair guys can figure out what is wrong. If they let the consumers know this, you would not need to call a repair person at all and you could by the parts for very cheap on amazon. Instead you end up with a high repair bill or just end up buying new appliance. I will never ever buy a Maytag again.

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    Reviewed July 1, 2014

    Just purchased a maytag dishwasher from home depot. I did the install myself. The dishwasher will not work at all the panel lights up, but no water goes into the washer. I now must wait two days for repair. After reading all the other reviews, I am thinking about returning it for another brand. And yes the water supply is on. I have hooked up several dishwashers. This is the first time a brand new one did not work right from the store.

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    CoveragePriceReliability

    Reviewed June 30, 2014

    My husband and I purchased a new Maytag dishwasher in March of 2012 at a cost of around $650. There is only the two of us at home and I only run the dishwasher 2-3 times per week. On June 16th, I went to run the dishwasher and it would not turn on after hitting the start button. The cycle buttons lit up but the dishwasher would not start. I called the service number in the user instruction manual and talked to a service representative. I was told that the electronic panel that runs the dishwasher is not covered under the 2nd-10th year limited warranty. It would cost around $291 to fix including parts and labor.

    When I asked for a qualified Maytag repair service company in my area, she only had one company to give me. This company does not have a very good local reputation so I preferred not to use it. My question is - How can a part that runs the dishwasher not be covered under the warranty? If the start button on the control panel is defective then the machine will not work. I also have a model MDB7749AWW2. After reading some of the 356 complaints about this very dishwasher, I think the Maytag Company must be well aware that there is a problem with this machine's control panel and they are choosing to disregard the customer. My old dishwasher was a Kenmore and it ran for 27 years and I only had to replace the motor once. I will not be buying anything Maytag in the future.

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    Reviewed June 30, 2014

    2 weeks after my warranty is up, the control panel is shot. They used to make quality products and that is why I purchased a Maytag. I had before this a very cheap dishwasher from G.E. and it lasted 9 yrs. I can't believe it is already broken. Do not buy Maytag!!

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    Reliability

    Reviewed June 29, 2014

    13 months after purchasing my Maytag dishwasher, it started operating by itself. I woke up one morning around 2:00 to it working, and I know I didn't put it on! I only use the auto clean cycle (that decides how dirty the dishes are, and is the cycle you use to conserve water). I don't use heat dry at all. Anyway, now I go to use the dishwasher and even though I press the auto clean button, the normal/heat dry/delay start buttons flash on. I try canceling this cycle out; sometimes it works, sometimes it doesn't. I don't see Maytag as reliable anymore.

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    Customer Service

    Reviewed June 27, 2014

    Dishwasher Control Panel MDB7749AWM2 - Purchased unit on 11/22/2011. June of 2014 my start button stopped working, and after searching online I guess I consider myself lucky. Spent 38 minutes on Maytag consumer service site speaking to a rep who walked me thru a reset that did not help and then explained that my machine was no longer under warranty and $149 for the service call and the cost of the part assuming it was a control panel would total over $250 on a machine I spent $500 on. I spoke to a supervisor who was only willing to sell me a control panel at 50% off and do it yourself, and while they claim there are no consumer issues with this part, they stated that the warranty on the part is only 90 days. I told them this was the last Maytag/Whirlpool/KitchenAid appliance I would purchase and they did not seem to care so I will be moving on to another dishwasher since I will not invest $250 in a fix of an item that they will only stand by for 90 days!

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    Reviewed June 27, 2014

    Dishwasher is just 2 years old. Touch panel is bad, not Maytag of old. Waiting for the corporate "apology". Seems to me that this is a common problem and a case of poor engineering. Also seems like a case of the middle American getting worked over by the big corporate giant. Not happy. Will not suggest Maytag to anyone. Not looking forward to having to replace something that should have lasted significantly longer.

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    Reviewed June 24, 2014

    Control panel not working properly. I would need more than 200 words to explain it. I finally figured out turning my circuit breaker off and on gets it back to working. Never again will I buy a Maytag.

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    Customer ServiceInstallation & SetupPriceStaff

    Reviewed June 19, 2014

    I purchased Maytag Quiet Series 300 Dishwasher in 2006. About 3 years ago, I got a letter that a recall had been issued due to an electrical problem. A service repair person came out and replaced the electrical element in question. Next the dishwasher did not work and a repair had to return again. Today I have the same electrical problem and after waiting on line 12 minutes to talk to Maytag's customer service, I was told it could cost me a couple of hundred dollars to repair my 7-year old dishwasher. In my last home, my Kitchenaid dishwasher lasted 20 years before needing to be replaced. My daughter's Maytag dishwasher lasted on 12 years. What ever happened to "Maytag's lonely repairman"? I now have to get a new dishwasher and worry about my $3000.00 kitchen floor getting damaged with the removal of old and install of new. Believe me, my new one will not be Maytag.

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    Reviewed June 18, 2014

    Bought mdb7749sam1 in December 2012. It stopped working due to the control panel failure on 6/15/2014 with light use. Start button blinks and does not allow to start any cycle. I will try to shop for the part and fix the unit if it will cost less than 1/3 of its initial cost. However, this was my last Maytag! Looking forward to join a class-action against them.

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    Reviewed June 17, 2014

    Maytag dishwasher model MDB7759SAB, 1 year old and control panel will not work at all. Maytag site does not recognize model #, got part numbers off parts and can't find the parts. Looking for control panel, can't find black one and others are back ordered for weeks. After reading other peoples problems, it seems Maytag would correct the issue.

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    Reviewed June 16, 2014

    Purchased Maytag dishwasher about 1-1/2 yrs ago, Model MDBH979SAM1, Serial F30414995. As the third party delivery/installation guy was taking out our 14 yr old Maytag dishwasher that had finally given up the ghost, and installing the new one, he declared, "The new dishwasher will not even come close to lasting as long as your old one. You'll be lucky to get 8 yrs out of it. They make them with such cheap parts now". Well, I guess he way over estimated the longevity, as it conveniently stopped working just after it went off of warranty. It must be the control panel that everyone else has issues with. First, knew there was a problem when we'd set it to run, and come back several hours later to find it still running. Now it does nothing, but hold the drying dishes. The outcome? My husband does the dishes by hand and we have an over-sized dish rack for which he places them to air dry.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed June 11, 2014

    Bought a dishwasher about 2 years ago, through Home Depot. After it was installed, contacted Maytag to let them know that it didn't seem to be working correctly. They sent out a 'repairman', who looked at the machine, and then told us that with the 'new' eco friendly settings, it would be best to let the dishes dry overnight. It seems that the company and its employees don't know [or care] about the product. Contacted their service/helpline to let them know that the screws on the insides of the latch [on the cover] are NOT screwing into anything, they come loose. Person couldn't find same in his system, finally sent screw, but they were the wrong size and didn't work. Just opened the dishwasher this AM, after washing the dishes last night. 12 hours later and they still are not dry. This isn't eco, this is something that is wrong that Maytag doesn't want to address. Buy something else!!!

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    Installation & Setup

    Reviewed June 9, 2014

    After first dishwasher was recalled, this one (installed less than 4 years ago - Oct. 2010) had the electrical panel burn out - two years ago. Now - for second time. LAST TIME BUYING A MAYTAG!

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    Reviewed June 6, 2014

    Maytag dishwasher model #MDB7609AWB2 - The control panel on this dishwasher has just gone out for the fifth time since 12/10. Last time I also had to replace the control board also.

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    Price

    Reviewed June 5, 2014

    We purchased our MDB7749AWM1 in May of 2011, and the control panel just broke leaving the "Start" button non-functioning and rendering the unit inoperable. I guess we should consider ourselves lucky as others with the same unit had their panels break just a year after purchase. It amazes me that a company with a reputation like Maytag can produce a product that causes 100s of complaints surrounding the same issue and they fail to rectify what is clearly a design deficiency with the product. Maytag offered to send a repairman out at our expense to fix the unit at an estimated cost of upwards of $300. Thanks, but no thanks. I will no longer purchase Maytag products and urge others I know to avoid their products as well. Junk.

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    Customer Service

    Reviewed June 5, 2014

    Maytag Dishwasher Model MDB 7749SAM0 - Bought this dishwasher from Lowes in 2012 for my daughter and son-in-law's new home. Thought I was making a good choice with Maytag. Wrong. Same control board problem that everyone else is having. Wiring ribbon is corroded and shorted. Why is this not a re-call? I will call Maytag and Lowes and complain, but likely will get no justice. Sounds like I should just bring this machine to the dump and take my losses.

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    Reviewed June 4, 2014

    Purchased a new Maytag dishwasher three years ago. After having it for one year the panel box no longer worked. Had to pay $300.00 to repair. Now half way through washing the dishes again no water will go into the machine. Only the first part of the cycle. I am sure it is going to be the panel box after reading other peoples problems with this machine. I will not pay to have it fixed this time. I will have to buy a new dishwasher. I will never purchase a Maytag product ever again. I have lived in my home for 40 years and never had a problem with any appliances. This would have been my third dishwasher in 40 years and as you can see it has not even lasted 4 years. I will inform my friends to stay away from Maytag.

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    Reviewed June 2, 2014

    Second control panel in 13 months, inferior product in my opinion.

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    Customer ServiceStaff

    Reviewed June 2, 2014

    I bought my Maytag Quiet Series 300 about 6 or 7 years ago. About January this year the clean light quit working but the dishwasher was still doing its job. Every once in a while the clean light would come on again and then go away. I did not worry about this as the dishwasher was still working despite the absent clean light. I did call Maytag and told them about this. I believe I even asked if they (customer service rep.) had heard about this and was told no. Last Friday the start button no longer works which means the dishwasher will not function. Some of the other lights/buttons work but not start or clean.

    I have dealt with Maytag repair service/customer service before about my Maytag washer. I know they are not much help and I always end up paying a lot of money. I am not interested in calling a Maytag repair person in and paying from what 300.00 to 400.00 dollars to get it fixed. Past experience of others seem to prove that it will break down again. Last Maytag appliance that I will ever buy. I used to be a loyal customer. I want to join the class action suit. Please tell me how I can join.

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    Customer Service

    Reviewed May 28, 2014

    I am so sorry to see so many people having the same problem. Maytag Dishwasher Model #MDB7749AWM2 purchased 12-10-11. Control Panel needs replaced (260.00...service call, part and labor). Writing this as I've spent the last 20 mins on hold with Maytag. I'm demanding them to make this right. I've been told by Trisha at Maytag not to believe all these post as people tend to exaggerate the problems. Anybody have info on class action lawsuit? ?

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    Reviewed May 26, 2014

    Replacing a working but noisy 14 year old Sears dishwasher for the newer Maytag was my bone head move for 2011. It died the first year control panel shot, no warranty. Paid for repair. This month dead again; same problem. Recall this stainless steel garbage. Maytag model MDBH949. Maytag, never again. Bought twice and last time.

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    Reliability

    Reviewed May 21, 2014

    The control panel died on this dishwasher (MDB7749) after only 2.5 years of light use. I was quoted about $250.00 plus labor to have the panel replaced. I will not fork over several hundred dollars for a defective panel, especially since many others have complained about repeated failures and known issues with the control panel. No more Maytag products for me. I plan to purchase a Bosch to replace it.

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    Price

    Reviewed May 20, 2014

    In reading the reviews of a Maytag Dishwasher, I am also frustrated in the dishwasher is only 3 years old and the "start" button does not work. It cost $75.00 for the repair person to come in to take a look at it which they deduct from the cost, total repair cost $300.00. Did not make sense at this time to have to pay the $75.00 repair person and then purchase another $500.00 dishwasher so paid the total $300.00 hoping to get a few more years out of Maytag dishwasher. By the other reviews, may not be possible. Just very frustrating.

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    Reviewed May 19, 2014

    Bought a new Maytag dishwasher in July 2013. In December it quit working and the problem was the control panel. The service tech knew automatically what the problem was when he arrived. It is now May 2014 and the control panel has gone out again. Contacted Maytag and was told they will extend the warranty another six months from the original warranty. After reading that this has been offered to others with mixed results I have my doubts on whether it will be honored. This is our last Maytag appliance.

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    Reviewed May 10, 2014

    Purchased in Jan 2012, keypad failed in July 2013, replaced with certified part, keypad has jut failed again. Maytag certified part only warranted for 90 days. Maytag service just says "out of warranty". Also provided advice that women with long nails or pressing too hard causes the failure, there is not a mark or indentation on either keypad, what a bunch of BS from a company that could care less. The keypads are obviously a flawed product and Maytag should live up to it and replace.

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    Customer ServiceInstallation & SetupStaff

    Reviewed May 9, 2014

    I purchased a Maytag Dishwasher at $600. 6 months after installation, the control panel quit. Maytag sent a repairman and replaced the panel. 4 months later, the control panel quit again. The repair man told me that if it failed a third time, that Maytag would replace the dishwasher all together. The control panel quit again just a few days before the warranty expired. When the Maytag repairman came for the repair, he tried to convince me that it was not the control panel this time. He then replaced the control panel, but did not use the embedded electrical connectors. He literally cut the wires and wired it together by hand, wrapping everything in electrical tape. He said this was a different repair than the others and the three strikes and a full replacement rule didn't apply. I wasn't convinced and called Maytag to complain. I was promised a six month warranty extension, if I would accept the repairs.

    Two months later and the control panel has quit again. When I complained to Maytag, I was told that I had no six-month warranty extension and it had never been promised to me. They offered to send a repairman to diagnose the problem for $130. Needless to say, there will NEVER, and I repeat NEVER, be another Maytag appliance bought for my home.

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    Reviewed May 8, 2014

    Dishwasher is around two-three years old and it will not start or drain. From what I can tell on the internet, this "touch-pad control panel" has been an ongoing problem for Maytag. Will try to fix myself, and if I can't fix it, I will buy a new dishwasher but not a Maytag. By the way, my washer and dryer both went out this year - five years old and both are Maytags. Stay away from this brand.

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    Customer ServiceInstallation & SetupStaff

    Reviewed May 6, 2014

    I bought my Maytag stand alone dishwasher model # MDC4650AWB in August of 2009. I have used it once or twice a week since then. About 2.5 years ago the control panel crapped out. I forked over the $$$ to have the part replaced and installed. Now, 2 years later the panel is once again slowly dying. I just got off the phone with the Maytag people and they refuse fix it and take responsibility for the product failure. The machine has worked adequately for me aside from the control panel issues. The control panel was built to break. Shame on Maytag! Let's go forward with the class action lawsuit!!!

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    Staff

    Reviewed May 5, 2014

    We purchased a new Maytag dishwasher last year when we purchased our new home. All the other appliances were Whirlpool. This dishwasher runs forever. We have huge electric bills and I am sure this is a contributing factor. We purchased it from Lowe's. They have sent out two technicians who say there is nothing wrong with it. One said it was because it was in an island. The other that our water is not hot enough. He turned the water heat up and now you have to warn people using it to be careful or they will get burned. No wonder the Maytag repairman is so bored. He knows the appliances he services are junk and doesn't bother. Take my advice. Buy ANYTHING BUT Maytag!

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    Customer ServiceReliability

    Reviewed April 26, 2014

    I purchased a Maytag energy efficient dishwasher in June of 2010 along with an extended warranty that I keep extending. Cost $ but needed. Issue: Sensor in Panel fails so far every year and needs to be replaced. The repair technician showed me the sensor strip and indicated that this has been a big problem. (At least I have a warranty; however, it is a big pain to have to schedule a service repair person to fix the problem.) Repair (Sears) is EXCELLENT with great customer service. I did contact Maytag and there has been no recall.

    I own other Maytag appliances such as a washing machine and refrigerator with no issues there. In any case, I needed to replace my clothes dryer and did not select a Maytag. I purchased a GE very simple product with no sensor/bells and whistles. Not sure if I will go back to Maytag in the future - depends upon how they handle problems with their appliances. I would rather pay extra money for quality, durability, and reliability than go through the inconvenience from parts that are not made well enough to hold up.

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    Customer ServicePriceStaffReliability

    Reviewed April 25, 2014

    This Maytag dishwasher was purchased because Maytag has always been represented as a reliable brand. Wish I had done some research on this problem before repairing it! The control panel went bad after 18 months (and at least 6 months of this time it was not used at all!). The repair cost $300, the dishwasher only cost $429, and if I had realized how much this would cost I would have bought another dishwasher instead. Wonder how long this control panel will last? I called Maytag to complain and was told by Dana badge no. ** that there was nothing to be done as it was out of warranty. We have had dishwashers for 10+ years before that never gave us any trouble.

    I told her I wanted to speak to her supervisor and she told me she didn't have one! Really, how about if George Moore the CFO or Arthur Learmonth the President call me back on this one! We shall see what they say, but I can see by all the complaints about the same issue with Maytag dishwashers that we will probably be out of luck unless we start or join a class action lawsuit (looks like there is one in California already). I will amend this post if Maytag decides to stand by their product and at least pay for the cost of the control panel, but I'm not holding my breath.

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    Reviewed April 24, 2014

    Within one year, the control panel failed. I watched the tech change the panel. I also noted that the ribbon connector was the root problem. The ribbon was either friction or water damaged. Now out of warranty, the second failure within year two. I tackled the problem myself. The part is circa $120. You do need a good toolkit. THIS IS A DESIGN FAULT. Maytag should be embarrassed. Exactly as others report, the symptom is Start/Cancel will not operate or light-up. The problem is the ribbon connector shorting. You cannot buy a ribbon connector. You have to obtain the whole control panel.

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    Customer Service

    Reviewed April 17, 2014

    My dishwasher is 9.5 months old. The computer board needs to be replaced and they cannot find the part. It’s been 2 1/2 weeks since I called in the repair which is under warranty. I was told they have 10 business days to search the country. Really search the country. Does anyone know what will happen if they cannot find the parts I need?

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    Customer Service

    Reviewed April 5, 2014

    Purchased this dishwasher about 1 1/2 yrs ago. Luckily the first two times the control panel went out, it was still under warranty (within the first year). Now it's gone out again! This is the third time! What happens is all the buttons will work except for the START and CANCEL. This has been the same issue every time. I tried restarting it, made sure there was not a leak that somehow was getting to the internal electrical components in the panel. I actually know the Maytag repairman by name. It's nothing like those old commercials where the Maytag repairman sits around and has all the time in the world because their products never break. Those days are over and these guys are busy working to fix these devices they label as "dishwashers". Since my warranty is now expired, it was an unexpected $96 "service call" to tell me what I already knew - "It's your panel again sir, it needs to be replaced. We'll have to order one for you and it'll be $265 for parts and labor" plus the $96 service call = $361 repair for something that will likely break again in a few months. Never am I buying a Maytag product again.

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    Punctuality & Speed

    Reviewed March 10, 2014

    We were very impressed with this dishwasher when we bought it about 2 years ago. It looked very nice, it was the quietest running dishwasher we've seen, dishes came out sparkling. However, the nightmare quickly began. It started with having to cancel then resume. It ran for 8 hours non-stop (still cycling the next morning). We unplugged it and we were able to use it normally for a few times. We've had so much aggravation with this machine we've decided to (A) Never to buy another digital dishwasher, (B) Join the class action suit proposed against Maytag. We have tried all the reset solutions offered and We've been hand washing dishes (again) for days.

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    Reviewed March 9, 2014

    Maytag Model #MDB7749AW02. They are coming out for the 4th replacement of the control panel. I thought I saw a review that said they replace the appliance after 3 repairs of the same exact part. Do have extended warranty but this is silly. Totally disgusted with Maytag. Quality reputation from years ago not warranted anymore.

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    Price

    Reviewed March 7, 2014

    My dishwasher is less than 2 years old - has only been used a total of less than 12 months as I am seasonal in Florida. The control panel has failed. It will cost $275 parts and labor to fix.

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    Reviewed March 4, 2014

    I have had to replace the control panel on my Maytag Dishwasher 2 times in the last 4 years I have owned it. I diagnosed the problem using the serviceman repair manual which is located on the kick plate or lower plate for panel of your dishwasher. This is not one of the dishwashers that is listed on the recall list, but it is on the dishwashers list that Maytag suggested that you buy to replace your dishwasher that is on the recall list. Model number mdbh9898awb3.

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    Customer ServiceStaff

    Reviewed March 4, 2014

    We bought a Maytag dishwasher in May of last year. The control panel went out about 3 months after we got it. It just started doing its own thing Like not running the wash cycle or a different cycle than we pushed. We called for a repair and were told by the repair man that the control panel was on the fritz. He ordered a new one and told us it would be a month before he could come back and install it. When the control panel showed up at our house, we installed it ourselves because we did not want to have a faulty dishwasher running in the house.

    Just yesterday we noticed a huge rusty area on the bottom rack. We called and were hold for 20 minutes if not more, before we were even able to talk to a rep. She then came up with every excuse as to why our rack was rusty (hard water, water changing??). We asked for a new rack but she wanted to send a repair kit. We were on the phone with her for half an hour, if not more, and she just refused to send a new rack. When we finally asked to speak to the manager we were told the wait time was 32 minutes and hung up! Do not buy crappy Maytag appliances with even crappier customer service reps! (see our review about our Maytag fridge!).

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    Reviewed March 3, 2014

    Purchased a Maytag dishwasher 1 1/2 years ago and the panel went out. I paid $550.00 for this item, wanted to get a nicer one hoping it would last. Of course they only have a year guarantee for parts and Labor. Will not buy another Maytag appliance again!!!

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    Reviewed Jan. 26, 2014

    I purchased the Maytag metal interior two years ago, the very first year I had to replace the control panel board... Now, the panel went out again, after calling the Maytag executive office, they finally sent me the part, telling me I had to pay to get it fixed. That was just three months ago... Presently, the dishwasher has quit running water in the cycle... I will NEVER purchase another Maytag dishwasher... thinking you get "The Best" doesn't mean what you think... BEWARE...

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    Contract & TermsReliability

    Reviewed Jan. 26, 2014

    My wife and I purchased new Maytag dishwasher in 2011. Worked well for 9 months and then control panel went out. We bought a Sears with 1 year warranty. Sears fixed but then 2 more repairs followed with blown fuse and pump motor went out. We knew this was a lemon so we purchased an extended 3-year warranty through Maytag. Well the unit only works for a month or two then we are constantly calling for repairs. We just had the pump replaced a 3rd time and yep you guessed it the unit is loud again so here comes repair 15.

    The warranty contract states that if the same part fails 3 times, Maytag will replace the unit new one time and voids any further repairs. My wife and I are very frustrated and lost all confidence with the Maytag company. Our old one lasted 14 years and this new one is a piece of junk. The company reviewed my request of unit replacement but was denied for whatever stupid reason. This unit has over 5000 dollars worth of repairs not counting the lost time of appointments waiting for the repair. My wife has had to stay home and wait for 4 to 8 hours an appointment. She has many other obligations to do with her time. It's sad that Maytag does not stand behind their product.

    It's my conclusion that this company does not want to sell good product, they only want to sell extended warranties. Your products are not reliable if you have to offer warranties. I would like to see if I can get to repair 30 before my warranty expires by March of 2015. Maybe I could then see if 30 repairs would make the Guinness Book of Records on the most repairs done on a dishwasher with extended warranty. That would be something the company could be proud of don't ya think.

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    Price

    Reviewed Jan. 7, 2014

    Purchase in April 2010 on 12/31, motor and computer panel went out, not washing. I do not recommend this dishwasher cost to repair. Too expensive.

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    Reviewed Dec. 20, 2013

    Bought a Maytag dishwasher 2011! Use it 2 weeks, digital board went down had it replaced! Now 2013, the board is down as well as the motor!! Can you imagine I use it once a day, at most 2 people in this house, and it completely breaks down! Thank goodness I have a Home Depot warranty. I would strongly advise against this product that I spent over $500 for 2 years ago!! How they could sell this dishwasher is a mystery.

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    Customer Service

    Reviewed Dec. 18, 2013

    Purchased 4-2010, used maybe once a week, it stopped working 11-2013. They sent someone out to replace the faulty recall, which the recall says there is an electrical wiring failure that can cause a fire, so they replaced part. It did nothing, the dishwasher still would not wash, just fill up with water and drain, but would never go into wash, so we call and argue. First girl said that recall has been known to burn out the control panel so we have to pay for a service person to come out and diagnose it, if that is it, they will pay to repair it. Then when he does diagnose it, we call back, the next person says no, the recall has nothing to do with the control panel, that it is just a bracket that holds up the heating element... REALLY.

    Well then the Consumer Protection Agency has the wrong info because I just looked on there and the recall says, "Electrical failure with the heating element" that is not related to a bracket, I can read and I am not stupid, so we were out the $50 service call, so we finally got them to agree and pay for the part, but we would have to pay to put it on...HHHHHH NO, I am not spending another dime on service calls, I could spend the same amount and go and get a scratch and dent dishwasher for the same or just a little more. We are calling back tomorrow to argue more with them, then I am emailing the local TV station that handles these kind of issues. MAYTAG is a piece of nothing, I will never buy this or anything with their name on it again....

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    Price

    Reviewed Dec. 15, 2013

    I purchased a Maytag dishwasher in the spring of 2012 from Home Depot. I went with the Maytag as I thought I was getting a more reliable and longer lasting dishwasher. Boy, was I wrong!! Just over a year old and it quit working. My son had to put a new Panel control in. That cost me $113.37 for a dishwasher that is only just over a year old! I've never had any appliance that had to be repaired when it was just over a year old! I can't imagine how much it would have cost if I had to have a technician fix it! I am VERY unhappy with this Maytag dishwasher!!!

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    Customer Service

    Reviewed Dec. 10, 2013

    I purchased a Maytag model no. MDBH979AWB dishwasher on 4/28/2010, and I did not take out the extended warranty. I thought a Maytag product was built to last, but according to Maytag, I am wrong because they only offer a 1-year warranty on their products. About 2 months ago the hi-temp button on the control panel stopped working. Then a few days ago, the START button stopped working, I emailed Maytag and they sent me a PDF file that shows the warranty is only 1 year. I purchased the dishwasher at Home Depot, I went there and talked to customer service, they were no help either.

    I am very disappointed in both Maytag and Home Depot for selling products that Are CRAP! I paid $499 for this dishwasher, and if I would have known it only came with a 1-year warranty I would not have purchased it. I will no longer purchase any products that are made by Maytag or any products associated with Maytag.

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    Reviewed Dec. 4, 2013

    We bought a Maytag Dishwasher on March 16, 2013. Less than 10 months, we had repairman come in 5 times. First was soap scums left on the glasses after a wash. Then, the soap dispenser was leaking. Now the control panel is not working. We have to wait for a week for the parts to come in. Total length of time for hand washing dishes since we bought this dish washer is three weeks. They said they are not going to replace it until it can't not be repaired. What does that mean?? Please never ever buy Maytag dishwashers!!!!!

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    Customer ServiceStaffReliability

    Reviewed Nov. 26, 2013

    I called customer service to ask if there was some way that Maytag could assist me with repair of this like new dishwasher. When I said it was out of warranty and I had no additional warranty, I was told that a repairman could come out for $110 and diagnose the problem and that parts and labor would be extra. I explained that I had purchased Maytag because I saw commercials, for years, showing that Maytag repairmen had no work. She was very unhelpful and kept droning the same mantra, that a repairman could come out for the above charge.

    I was very angry and asked for the name and address of the President of Maytag so I could send a letter of complaint. I composed a letter, however: it is Thanksgiving time and I need my dishwasher so I made an appointment to have it repaired. I was told he would be out Mon. between 8 and 5. I asked for a more specific time and was told that I would get a call on Sat. with the time.

    Thankfully, no call came, because on Sunday, I read the reviews on this site and realized that Maytag was no longer a reliable nor a responsible company and I decided to save myself money and time and stress and just go out and buy a GE. So we will hand wash the dishes on Thanksgiving and buy a GE on Black Friday. This does not mean that I am letting Maytag off the hook. I intend to send my letter to Jeff Fettig at Maytag and also join in the class action suit. How very sad that the name Maytag has become just a name used to shill for defective and shoddy merchandise.

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    Reviewed Nov. 19, 2013

    I think it would be nice to state on the box of dishwasher that customer may need a water connecting fitting and hose for their new dishwasher. Yes, I was asked if I needed anything else and I replied I don't think so! Well when I got home, I did need the water supply sweep 90 degree elbow. Or tell sales people to inform there are parts missing. I had to drive back to Huntsville, AL from Hazel Green. Not life or death, just saying! I do like Maytag products. The dishwasher I replaced was17 years old and we had good service! It’s just starting sounding like a rocket motor. Time to upgrade, I thought. Well my wife really thought so! ;)

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    Customer ServiceInstallation & Setup

    Reviewed Nov. 19, 2013

    13 months after installing the dishwasher, the touch pad no longer functioned. Called Maytag 800 number and they said "out of warranty". I sent out repair man and he gave me a price for repair totaling approx. $300. Called back to Maytag and asked for a supervisor, she agreed to send the parts for free and I had the repair man install. Out the $120 for the repair and wonder how long it will last this time! I will consider a buying an extended warranty? Next time I will buy a lesser priced dishwasher with a dial, no more touch pads.

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    Price

    Reviewed Nov. 18, 2013

    I bought a Maytag dishwasher in April 2012. The electronic control panel failed in October 2013. Repair quote was $250, and there is no guarantee that the new control panel will not suffer the same consequences. My research has revealed that this is a very common problem with the dishwasher experienced by a large amount of owners, all about at the 18-month mark. I contacted the company and was chastised for not purchasing the extended warranty and was basically told, "Too bad so sad". Buyer beware, do your research before you purchase this appliance. I will never buy a Maytag appliance, or any brand associated with the Maytag name.

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    Customer ServicePrice

    Reviewed Nov. 15, 2013

    We bought a Maytag dishwasher March 2012 and the unit wouldn't turn on October 2013 - 6 months after the warranty ended. We called their service department and they told us to unplug the dishwasher or turn off the circuit breaker. We did so and the unit still would not turn on. We called a repairman who advised us that the touch pad was not working. The cost with parts and labor would be close to $300 which was more than half the original price. We repaired it and I sent all the papers with a letter to the consumer department and today I got a call advising us that they would not do anything. Do you think I have any further recourse? If not, I will never buy a Maytag product again and will advise anyone within a listening area as to how we were treated.

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    Customer ServicePrice

    Reviewed Nov. 4, 2013

    In the last 6 years, I've had a Whirlpool dishwasher that the motor seized due to poor design and overseas Asian motor builder (3 years of normal service). I cleaned the motor and it seems to barely work another couple of months but the design and manufacture process was garbage at best. Thinking I would go with the best produce MAYTAG (Old commercial about repairman having no calls), only to find out that it too was bought out by CRAPPY WHIRLPOOL and it too lasted a couple of years with cheap MADE IN CHINA electronics!!! That's why we are the laughing stock in the world as far as products.

    I remember the days of where built in the USA was the best of the best, now with selling our great nation down the toilet so some Wall Street Commie can make his/her biz-zillion dollars and sell this nation down the toilet. Maybe they need to go down to Arlington and see who really has paid the price for their luxurious life-style!!!

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    Price

    Reviewed Nov. 1, 2013

    Last year we replaced a Maytag dishwasher which had a faulty control panel after just a few years of light use (There are just the two of us). It was going to cost almost as much to repair it as to buy a new dishwasher, so we opted for an $800 model (MDB8959AWW6) with a control panel across the top of the door. There had been a recall on that first Maytag for the heating element or something, so we decided to put the credit towards a machine that would last us for years, we hoped!

    We have been in this house for 18 years and the original cheap builder-installed dishwasher lasted for 12 years. In fact, there was nothing wrong with it when we replaced it with the last one. Whatever happened to the lonely Maytag repair man? We did not buy an extended warranty, but I can see now that probably these things are only meant to last the lifetime of the warranty.

    We are semi-retired and cannot afford to have the dishwasher repaired, so it will be a decoration in the kitchen from on. Never ever will I recommend Maytag to anyone! One bad experience should have been enough, and we probably would not have bought a Maytag again had it not been for the credit we got for the product recall on the last one!

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    Reviewed Oct. 30, 2013

    My dishwasher is two years old and it just stopped working. I called the store I purchased it from and they sent out a repair man. He told me that the control panel was damaged and that he would have to replace it. The cost is $145.00 plus the $50.00 service call. He said something must have spilled and got into the control panel. It is a built-in dishwasher underneath a kitchen counter. I think it should somehow be protected against spills and/or moisture getting into the control panel as it is underneath the kitchen counter. I do not remember spilling anything that ran down the front on the dishwasher. But even if something spilled, if it was made properly it should still be working. I will not recommend a Maytag to anyone and will also spread the word about what happened. Unhappy in Pennsylvania.

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    Reviewed Oct. 23, 2013

    Purchased this product just over one year ago. The need to replace the faulty control panel is so great that it is on national backorder and should be recalled.

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    Customer ServiceStaff

    Reviewed Oct. 18, 2013

    Purchased at Home Depot in July (2013). The thing does not stop running!! Ridiculous response from appliance dept. I called to ask for a service call. Cindy was her name... "Oh no.. They can run for 3-4 hours!!! New efficiency models". I asked, "How could that be efficient? Electricity and water..." She said, "You'd be surprised... and if they came out, it would be a service charge because there is nothing wrong with it!" How ignorant... and what intelligent person would leave any appliance running when you are not home for any normal running time. I will see what someone else comes up with for an excuse when I call again tomorrow...

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    Reviewed Oct. 14, 2013

    Dishwasher model: MDBH949AWW3. Gradually over a month's time lost its control functions and its status display. Ten days ago the last button to fail was the start button and the dishwasher stopped working. Maytag confirmed over the phone that there was no recall on this model. The part costs $190 and is out of stock till end of October 2013. I opened the dishwasher and took a closer look at the keypad. It has the cheapest touch buttons I ever seen. Maytag had provided at purchase time a user guide and a large sheet with a sketchy incomplete drawing (W10142800C) for service use only.

    I made my own schematics and I built my own keypad for less than $50. You may notice that the info I have on my attached schematics is missing from Maytag/Whirlpool incomplete drawing. My keypad is working fine and will outlast all the remaining parts in that dishwasher. I wish there is an angry lawyer out there with a bad dishwasher like mine that will use this info to sue Maytag. Please give the schematics to any user having troubles with this lousy touch pad.

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    PriceReliability

    Reviewed Oct. 12, 2013

    This dishwasher has an electronic control panel that is faulty. Within one year of purchase, the control panel shorted out. It was replaced under warranty. Almost exactly a year after that, the same part failed for the same reason. This time, Maytag refused to replace it for free since it was out of warranty. A new control panel would have cost over $250. Disappointed with this Maytag product and their refusal to replace an obviously defective part, I decided to buy a new dishwasher from another manufacturer. Also, it did not make sense to me to spend that kind of money to replace a part that would continue breaking every year. AVOID Maytag dishwashers with electronic control panels!

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    Customer Service

    Reviewed Oct. 11, 2013

    My Maytag dishwasher is a nightmare. I purchased it in February 2013, started having problems with it turning off a week ago. I called Maytag customer service on Wednesday and was told I had a service call scheduled for Friday. I took the day off of work to be available for the repair service. I was given a phone number for the repair service. By noon I was wondering when I would receive a phone call to let me know when the technician would arrive? Then I was told that my appointment was scheduled for next Tuesday... ARE YOU KIDDING???? THAT WOMEN FROM MAYTAG CUSTOMER SERVICE LIED TO ME ABOUT THE DATE OF SERVICE!!!!

    I spoke with Scott, customer service representative (manager) and he told me that I was sent an email with confirmation. ANOTHER LIE!!!! I HAVE NOT RECEIVED ANY EMAIL FROM MAYTAG. I would never buy another Maytag appliance.... They DO NOT STAND BEHIND THEIR PRODUCTS. LOUSY CUSTOMER SERVICE... SUB PAR TO SAY THE LEAST!!! Very dissatisfied customer - wasted my time and are not willing to make it right.

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    Price

    Reviewed Oct. 7, 2013

    My fiance bought this dishwasher 5 years ago but has never been able to use it due to the fact he is disabled and unable to open the door. When I moved in 4 months ago, I began using it regularly 2-3 times a week. Yesterday, I loaded it and when I hit the start button, it did nothing. The lights come on but the start button doesn't seem to be working. I have torn it apart twice and after looking all over the internet have determined that the control panel is bad. We live on a very fixed income and fixing something like this will take a large part of our budget. I am shocked that something so expensive can only last a few months then stop with no warning. We will be calling and adding our names to the list for the class action lawsuit here in California.

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    Customer ServicePrice

    Reviewed Sept. 30, 2013

    Purchased Maytag dishwasher model # MDB4709PAB3 8/2012 @ Lowe's in NY with extended warranty. After a while, noticed wood floor warping in front of appliance. Called repair and after several tries, they couldn't repair leak under door. After many complaints to Lowe's and Maytag, was finally issued a new dishwasher 8/2013 same model #. Person that hooked it up couldn't wait around to see if all was okay. Ran dishwasher after he left and as usual for this model it leaks worse than before. Called Maytag complaint dept and they said they would issue me another dishwasher of my choice and same price through Lowe's. But they never spoke to Lowe's and Maytag will not call me back. I would think there must be a leak problem with this model. Do not buy. It is not worth the trouble!

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    Reviewed Sept. 19, 2013

    We purchased Maytag dishwasher model #MDBH989AW53 in January 2010. June of 2012 the control panel died. Luckily, we had the extended warranty. The service company came and replaced the panel. 3 weeks ago, the panel died again! The service company replaced the panel again. Today I got home and the dishwasher is completely dead! I am so furious!!! At this point, I may just have to bite the bullet and buy a brand new machine. This should NEVER happen to an appliance that is so new! What a laugh regarding the Maytag quality! It is the WORST I have ever seen in my life! Stay away from Maytag!!!! Buyer beware!!!!

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    Customer ServiceCoverageStaff

    Reviewed Sept. 9, 2013

    I purchased our Maytag dishwasher last November. Last week, the control panel went out. I called customer service and they were actually polite and helpful, except for the fact that I had to wait an entire week to have a technician come to my house. Being that I live in the Balt/DC Metro area, I would have thought they would have enough people in the area to come over faster. Anyhow, we finally had the technician come today and tell us that the control panel needs replaced and that he highly recommends an extended warranty, which costs $200 for 5 years. He let my husband know that the repair itself would cost $500 if not covered by warranty!!! What a ripoff!

    I purchased this dishwasher because I grew up believing in the Maytag brand. Sounds like this is an extremely common issue and if Maytag wants to make things right, they should discontinue sale of their crap product and provide those of us who are stuck with it, a complimentary 5 year warranty. I shouldn't have to pay $200 in extended warranty to make up for the fact that my control panel is likely to go out again in another year, when I'll be forced to buy a new dishwasher.

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    Profile pic of the author.

    Reviewed Sept. 3, 2013

    I purchase a Maytag dishwasher from Home Depot on 12/31/11. Based on the their commercials, I thought they were dependable. I did purchase an extended warranty, as I always do with any new appliance. After 2 years, the dishwasher stop working. I contact Home Depot and the extended warranty and was told to contact the manufacturer. Maytag blamed the extended warranty for the problem. They told me they could not help me. And could not help me. I will never ever buy any appliances from Maytag again. This model is M936/110V cord.

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    Customer ServiceSales & MarketingPrice

    Reviewed Aug. 28, 2013

    Very Poor Quality from Maytag Although (Dishwasher, model MDB8959AWS) - I knew Maytag always had a reputation of selling quality products I have never purchased a Maytag appliance because they usually cost more than other brands, so this is my 1st Maytag product. After ~25 months (after all warranties have expired), the unit stops working. The lights seem to have a mind of their own. I removed power from the unit for 1/2 hour attempting to "re-boot" the computer but the condition did not change. After researching the issue online, I found that Maytag has a two big problems: 1) Defective dishwashers, 2) Bad or no customer service.

    I am an engineer and this type of a problem (it happens from time to time) MUST be acknowledged and the customer made whole or the reputation of the company is destroyed and future sales will (and should) diminish to the point that the company may(?) go away for ever. I know products are not designed to last a lifetime like they were in the 60s & 70s but 3.3 years for a $650.00 appliance is way out of line. The dishwasher we replaced was ~18 years old, and we only replaced it because my wife wanted a more modern look.

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    Price

    Reviewed Aug. 27, 2013

    We've had our Maytag dishwasher for less than 4 years when the control panel quit. The repairman came today. He was here 10 minutes and it cost us half as much as a new dishwasher. It's just the two of us and we use the dishwasher once every 4-5 days. Almost laughed when the repairman said the part and labor was under warranty for 90 days! There is no quality control anymore. Just greed.

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    Customer ServiceInstallation & SetupContract & TermsStaff

    Reviewed Aug. 20, 2013

    We purchased at Home Depot on 5/12/2012 a Maytag dishwasher model MDBH979SAM. The following November it started not working correctly. We had to fiddle with the cancel button to get it to work at all. It just kept on getting worst to where it would not function at all. We called Maytag service. They set up a service call with a local warranty service provider who ordered a control board and a week later came and installed. No charges at this point. Now, here at the end of August 2013, out of warranty, it is doing the same thing!

    I just called Maytag customer service in Tennessee and was told they are so sorry but would sell me a one year service contract. This I immediately refused. I told the person I was talking to that I had seen this website and was aware that hundreds were having the same issues and that I knew first hand that they were doing nothing about it! I informed this person I will be in contact with my home states Attorney General’s Office Consumer Fraud Division and would ask for any assistance from them available. This person then offered to replace the part at no charge, but I would have to pay for the service people to come and determine the problem (real hard to figure out that it is the control board again, same as everyone else) and then pay to have them come and install it after they order and receive it!

    The service order left by the tech when he replaced the first board showed a $74 fee that was covered by the warranty. So from this I have determined that it will end up costing me $150 for this repair. I also realize this repair may last six months to a year if I am lucky! Needless to say I refused this last offer too. I will have to wait to hear from our Attorney General's office. How can any reputable business do this?

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    Price

    Reviewed Aug. 19, 2013

    I grew up trusting and believing in the name brand Maytag. Unfortunately, I won't anymore. I purchased a Maytag MDB7749AWM1 dishwasher from Lowe's thinking that I would not need the extended warranty because well it was a Maytag and they just keep working and working for years to come. Not true anymore. 1.5 years after the purchase the control board has gone out. I come to find that hundreds upon hundreds of people have all experienced the same thing. Shortly after the manufacturer warranty expires, the panel dies. By all accounts it is an issue of POOR engineering and Maytag now being produced by Whirlpool.

    The replacement part is between $150 and $200. That's about half the purchase price. It is a racket. Companies like this probably think, "well if we build something that is going to last and last we can't make money on that. So let's rig it so our stuff breaks right after the warranty and charge half the price of the unit to fix it so we continue to make money either by people buying the part or just going and getting a new dishwasher." Well I can tell you I will be getting a new dishwasher and it certainly won't be a Maytag OR a Whirlpool.

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    Customer ServiceSales & MarketingPriceStaff

    Reviewed Aug. 18, 2013

    I have a Maytag dishwasher MDBH980AWQ10, within the 1st month of owning it there were issues. Now the electronic control panel is shot, dishwasher won't turn on. To replace it...almost the cost of what I paid, warranty has run out. In the last 7 years we have had problems with 5 various Maytag products, replaced our Maytag dishwasher which lasted 20 yrs and Maytag washer & dryer that lasted 30+ years and ran without a hitch. Maytag has not been helpful at all and their authorized service repair. A&E Repair Service is a bigger scam than they are. It is a waste of my finances and time to buy major appliances every 5 years.

    Each and every one of their new appliances has died shortly after all the warranties have run out. I'm beyond frustrated, disgusted, and financially drained. It does not pay to be brand loyal to Maytag for they are no longer respectful nor appreciative of their customers. I would love to give corporate the opportunity to enjoy the same products that are in my home...in their homes...as well as the experience of their customer service. Last Maytag purchase for me! Is there anything that I can do in the meantime so I'm not stuck with their lemons?

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    Reviewed Aug. 17, 2013

    Two months after my warranty expired, the motor burned out on my dishwasher. I called Maytag to see what they would offer, but they would only offer a discount on the actual part. I was so angry I was ready to buy a new dishwasher and forget about them...but I don't have that kind of cash to throw away. After going 5 weeks without a dishwasher (first-world problem) I paid for the part and a repairman to come and fix the dishwasher. Now 3 months later, the touch panel won't work. I am so upset that I wasted the money to fix this piece of junk. I will never purchase another Maytag again.

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    Reviewed Aug. 13, 2013

    Purchased mine from Sears in Aug of 2010. Sept of 2011 had to replace control panel (mother board). Was over 200 bucks. It's now Aug 2013 and the new one is now bad. Gonna check into lawsuit.

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    Customer ServiceEase of Use

    Reviewed Aug. 12, 2013

    I purchased a Maytag dishwasher at Home Depot in Roanoke, TX on 07-14-2011.

    Model Number: MDB7749AWB2

    Serial Number: F12604431

    Unfortunately, I've just been obliged to open my third service call on this "new" dishwasher. The first service call was made in August 2012, just outside of the first year warranty period to repair a wire which had come loose in the control panel, making the dishwasher inoperable. The second service call (May 2013) was to replace the front panel housing and touch pad which had broken off at the screw-mounts holding it on to the door. As the handle to open the dishwasher is part of the front panel (which must be pulled out pretty hard to open as it does not have a latching mechanism) screws set into unreinforced, thin, plastic posts holding the panel to the door seems like a serious design flaw.

    The third service call which I placed last week (August 2013) is to address the fact that the dishwasher has become completely inoperable with no lights on the front panel and is completely unresponsive. To say the least my experience with this product (and by extension the Maytag brand) has been a serious disappointment. I guess the reason I no longer see those TV commercials with the lonely Maytag repairman is because these days he's actually really busy fixing broken down ** Maytags. I will never, ever buy any Maytag or Maytag-family brand appliance ever again.

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    ReliabilityEase of Use

    Reviewed Aug. 12, 2013

    Bought mdb7609aww2 dishwasher in 2010. Now I can't use it as it will not start even though the panel lights of my selected wash cycle work. I looked up on internet how to reset it, but I only get a half cycle. Called customer service and for $269, I can get it fixed and get a one-year warranty. Wow, what a deal. Might as well get a new dishwasher. Joining the lawsuit. It is about time corporations take responsibility for defective merchandise, not make money to correct their mistakes by charging customers for overpriced parts and stupid worthless warranties. A pox on them.

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    Price

    Reviewed Aug. 1, 2013

    I purchased a Maytag MDB7749AWW dishwasher in March of 2012. The electronic control on this unit failed in June of 2013 (3 months out of warranty). I have been trying to get a replacement part for over a month; the part is on backorder and unavailable. Whirlpool is unable to tell me when the part will be available. So, I have had no dishwasher for over a month and have no idea when, or if it will be repairable. Additionally this part is $150.00 and another $75.00 to have it changed. So it is going to cost me $225.00 to repair a 15 month old dishwasher that I paid $450.00 for. I have received ZERO support from Whirlpool. They told me today, 7-31-13, that the part is still unavailable and they will notify me in 3-6 business days as to if they can find a part.

    After seeing all the issues other people have had with this part, Whirlpool's total lack of concern or support for the consumer and the cost issue it makes no sense to repair this unit only to see it fail again in a year or so. Basically I have a $450.00 boat anchor. The retailer purchased it from feels bad and is offering me another manufactures machine at a reduced price. Maytag has refused to do anything for me. I will never buy another Whirlpool / Maytag item again and I do intend to add my name to the pending class action suit.

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    Reviewed July 31, 2013

    Purchased a Maytag model #mbd7609awb Feb. 2010. Control panel failed Jul 2013. Part will take 6 weeks to be delivered. I guess there are just too many broken machines for Maytag to keep up. NEVER AGAIN!

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    Installation & Setup

    Reviewed July 30, 2013

    I bought my Maytag dishwasher in February 2011. It seemed like a good model - basic functions, upper spray arm, stainless interior. Well this dishwasher has been all downhill since I got it. First it is cheaply made. The racks and plastic stoppers on the racks immediately started falling apart. The one year after we installed it the front control panel went out, rendering the dishwasher completely useless! The warranty had just run out! To my pleasant surprise, I received an extended warranty offer from Sears. Had the front panel replaced and it started working again.... but apparently it is a bad design and it is likely to happen again. After reading online I am not the only one with this problem.

    Now another year later we are having a the sprayer on the top and the back hose replaced..... (still waiting for sears to install). It makes grinding sounds, leaves white marks, doesn't clean.... it is a non-stop battle with this product. Upon calling Maytag, they said they could give me advice but can't pay for any parts or even give me a coupon towards a new product! I have tried everything with this dishwasher - fancy soap, cleaning solutions, jet dry... it's not me, it's Maytag! I will likely be in the market to buy another dishwasher next year because of all the issues, and it for sure will not be a Maytag.

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    Customer ServiceReliability

    Reviewed July 24, 2013

    My Maytag dishwasher (MDB7749AWM) stopped working at only 15 months. I had a technician check it and he said it's the control panel not responding after he opened the door panel. It's when I searched online for replacement part I learned about the defective control panel. So I decided to forgo repair and bought a new dishwasher. I feel the manufacturer should be held responsible and called the number found on the internet, 858-646-8500, about a class action lawsuit filed in California federal court. The lawyer handling the case called me back that day explaining to me it's a long road before the case qualifies for class lawsuit. Because I live in Texas, he will need someone to represent Texas plaintiffs in order to include Texas in the national settlement down the road. I said, "I don't expect anything but would like to see a class action." Since I have no use of the defective dishwasher, he asked if I am willing to send the machine to him at his expense. I said yes. For all of you complaining about the defective dishwasher, I suggest you to call the number to join the lawsuit. Even though we may not see a penny for long, long time, it's the only way to punish the deceptive business.

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    Installation & SetupPriceReliability

    Reviewed July 19, 2013

    Purchase of what we thought was high quality Maytag dishwasher. Paid $600 and $250 to get it installed, which was really just to take out the old dishwasher we wish now we had kept, and plug in the new one. After 2 years, repairs needed to replace the control panel and key pad must be replaced, cost $340 plus labor. We will never buy Maytag again. Called their hotline, 800-877-6777. They cannot offer any help. Called the co. we bought it from, a Maytag dealer, Haley's Maytag of Antigonish, Nova Scotia. They too offered nothing except to sell us parts... control panel and key pad. Called lawyer who has class action suit now against Maytag, Eppsteiner & Florica. They are not representing customers who live in Canada, only U.S.

    My recommendation to Maytag dealer who only sells Maytags, Haley's Maytag of Antigonish, Nova Scotia, find another company to represent. Maytag is a real loser. Never again purchase a Maytag, and I told 10 people who will tell 10 people... who will tell 10 people. Our model number... same as all of yours... the loser MDB6709AWW1. Don't waste your money buying this overpriced dishwasher that will then require you to spend more money every 2 years on a Control panel and Key pad that are defective from the factory.

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    PriceStaff

    Reviewed July 18, 2013

    Just like most of the other consumers, the control panel on my three year old Maytag dishwasher (MDB 6701AWW3) has failed for the fourth time. The cost of repairs and extended warranties has now far surpassed the original cost of the machine, which was $400. Today when I called Maytag's customer service, I was offered another extended warranty for $316.05 for one year. I suggested that there was a defect in design but was assured that this was probably due to use of the machine. I guess if I left it as an unused space filler, it would last forever. They commiserated with my frustration. Never again will I purchase this brand.

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    Customer ServicePrice

    Reviewed July 15, 2013

    Dishwasher (MDB7709AWB2) stopped running mid-cycle, internet search revealed that control panel needs replacement at a cost of $135. excluding labor, for a dishwasher that originally cost $348. Notified Maytag and am awaiting a response.

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    Customer Service

    Reviewed July 15, 2013

    I own a Maytag dishwasher - it is a few years old now. I first filed a complaint in 2011. We have had it repaired several times - the control panel keeps breaking. Why is it that my grandmother's old dishwasher worked for 30-40 years and now you are lucky if you can get an appliance that works for a year without breaking? This planned obsolescence is ridiculous. Do not buy Maytag products - hit them where it hurts - in the wallet. They used to build quality products, but not anymore. I contacted the law firm in California that another person had listed as they have started a class action lawsuit. Eppsteiner & Fiorica Attorneys, LLP, at 866-548-8857 - if you are having atrocious problems with your Maytag dishwasher (they mentioned Fridgidaire, too) - because of the control panel, please call. The company won't fix the issue unless they are forced to.

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    Installation & Setup

    Reviewed July 11, 2013

    My Maytag dishwasher MDB780AWW2 was recalled due to electrical problems. They gave me a voucher to purchase another one, plus I had to pay another installation fee. New unit was installed in February 2011, and here I am with a control panel issue. Seems like a similar problem, too. The lights light up, but the dishwasher won't start. It's another $345.00 plus tax repair by a repairman.

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    CoveragePunctuality & Speed

    Reviewed July 10, 2013

    Maytag Dishwasher Model MDB6759AWS3 Does Not Start - If you are having the following problem, here is what I did to fix it. All of the lights on the touch pad would light-up when pressed but the dishwasher would not start. It appears to be a corrosion problem on the connector from the touch pad to the control panel.

    1. Turn off power to the dishwasher.
    2. Remove the inside cover to the dishwasher door - approximately 10 screws.
    3. Disconnect the electrical connections from the inside cover to the control panel still attached to the door. These are "snap" connectors. Always a good idea to label the connections before disconnecting in order to make sure everything goes back together properly.
    4. Remove the black cover on the control panel. There are 3 screws.
    5. Find the green conductor tape that connects the touch pad to the control panel.
    6. You will remove the green conductor tape from the control panel. DON'T just pull on it. There is a white piece of plastic that slides away from the control panel and toward the green conductor tape. It will remove pressure from the conductor tape and the conductor tape can then be disconnected from the control panel.
    7. Get a good pencil eraser and clean off the exposed copper connectors in the conductor tape.
    8. Place the conductor tape back into the control panel and slide the white plastic piece over it to reconnect the conductor tape to the control panel.
    9. Replace cover on the control panel.
    10. Reconnect the electrical connections from the inside cover to the control panel.
    11. Place inside cover of the dishwasher over the proper screw holes - make sure the bottom of the inside cover is overlapping the bottom of the door - or the door won't shut properly.
    12. Replace screws.

    13. Turn on power and check.

    It worked for me and saved me time waiting for a repairman and expense of the repair.

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    Reliability

    Reviewed July 8, 2013

    We purchased this model from Home Depot in February 2011. In July 2011, I found it full of water and dirty dishes after running a wash cycle. It was completely dead like it wasn't getting any power. I checked the fuses, etc. - nothing was wrong that I could find with the power supply. I called for a service tech that day and they sent someone out to check it. It was the control panel. They shipped me a new control panel and the tech came back to replace it under warranty. It worked great until July 2013. Again, it is full of water and dirty dishes, won't turn on and has no lights on the front panel. I called Maytag to get a service tech. The warranty is expired of course.

    They offered to sell me a replacement dishwasher at a discount for $409, Model # MDB7749SBW. Or I can buy an additional 1 year of warranty for $269. I also could buy a control board for about $150 online. None of these options is attractive right now, but hopefully if I get the new model, it will not have any issues... I wish they would just tell me it was a crap unit instead of giving me the option to either get a new one or pay for a useless warranty. I am fed up with this dishwasher. 2 control boards in 2 1/2 years is unacceptable and indicative of a defective unit or design. After reading the reviews here it appears to be a defective design.

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    Customer ServicePrice

    Reviewed July 4, 2013

    Maytag Quiet Series 200 only 1.2 years old: I moved into my home about 2 months ago and the touch panel on the dishwasher, which is of course just past the warranty expiration date, has progressively gotten worse until now, doesn't work at all. I have tried calling Maytag many times on numerous occasions, who apparently only has one phone line because it's ALWAYS busy. The cost for the touch panel on this dishwasher (model# MDBH945AWS3) is $150 which isn't even worth fixing since I can go to Lowe's and buy a new FRIGIDAIRE for $300. The problem is the circuitry from the touch panel to the control board gets too much moisture in it with no protection around it. If I were them, I would find a way to make all these parts separate so regular people, like you and I, would be able to buy parts a lot more cheaply and repair these items ourselves.

    However, since the front panel and the circuitry attached to it is all one cohesive unit that can't be taken apart from one another, nearly at all without ruining it, then I might have been posting a different review here. However, that is not the case. IF I could actually get in touch with Maytag, I would ask why on earth isn't this a recalled item and when they are shipping me a new part since it seems everyone is having the same issue with their Maytag dishwasher, no matter what "series" it is. I do not plan on buying a Maytag appliance in the future. I do plan on buying a Frigidaire since the rest of my appliances (stove, fridge and overhead microwave) work perfectly without any issues whatsoever.

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    Customer ServicePrice

    Reviewed June 25, 2013

    This is a dishwasher purchased at Home Depot on March 25, 2012 for a rental unit... call from tenant said the dishwasher did not work. Repair person from Appliance Hospital went out today and said the control panel is out and the touch pad. Cost is over $500 to replace. I will have to replace this dishwasher BUT NOT WITH ANOTHER MAYTAG.

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    Reviewed June 25, 2013

    I purchased a Maytag MDB7749AWM model dishwasher in March of 2012 for approximately $600. Fifteen months later, the control panel has gone out on it. From what I understand, this problem happens so often that it's not even worth repairing this dishwasher.

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    Customer Service

    Reviewed June 2, 2013

    My Maytag Model # MDB7749AWM1 is not working again for the 5th time in 4 years. It is the weekend and I have to wait to call Maytag on Monday... again. I have requested a replacement unit the last time I called and they refused to do so. Last time, they agreed to provide parts for free after I refused to settle for anything less. I did have to pay for the service call. I am expecting that this will once again be the best they will offer, when all I want is the quality product that I thought Maytag provides.

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    Staff

    Reviewed May 30, 2013

    I'm just wondering if anyone else has experienced this: I have "bumped my leg" against the lowered front door and have been cut, actually bringing blood and a nasty wound! This has happened twice to me and nice to guest. I will attach a photo of my leg. Has anyone else had this happen?? Model # is MDB7759AW33.

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    Reviewed May 17, 2013

    I have filed a class action lawsuit against Whirlpool for their faulty control panels in their Whirlpool and Maytag dishwashers. Please contact my attorney, Eppsteiner & Fiorica Attorneys, LLP, at 866-548-8857 and let them know if you own or owned a dishwasher with control panel failures.

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    Maytag Dishwashers Company Information

    Company Name:
    Maytag
    Year Founded:
    1893
    Address:
    553 Benson Road
    City:
    Benton Harbor
    State/Province:
    MI
    Postal Code:
    49022
    Country:
    United States
    Website:
    www.maytag.com