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Maytag Washers & Dryers Reviews

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About Maytag Washers & Dryers

Maytag offers washers and dryers designed for reliability and heavy-duty performance. Its product range includes front-load and top-load washers, as well as gas and electric dryers. Since 1893, Maytag has focused on creating appliances that hold up to rigorous use, featuring user-friendly controls, strong motors and extensive wash cycles.

Visit www.maytag.com
Pros
  • User-friendly controls and features
  • Quiet operation during cycles
Cons
  • Frequent mechanical failures reported
  • Poor customer service experiences

Maytag Washers & Dryers Reviews

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    Page 4 Reviews 230 - 380
    Price

    Reviewed June 5, 2025

    Lid latches are poor design. No part number on the piece to be replaced. The model number is hidden under the lid well out of view. Many people are complaining about these latches. More than 60% of the problems with this machine are with this latches and there seems to be no redesign. How do you not improve on a product like this. So they have a sticker under the lid that says made in America. There is no country of origin a the part that keeps failing. For such an expensive washer.

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    Customer ServiceCoveragePriceRefunds & PayoutsMaintenance

    Reviewed June 4, 2025

    I bought my washer 6 months ago. During the middle of a wash cycle, the washer stopped working. The lid will not unlock and my clothes are stuck in a pool of water. After contacting the Maytag service number, I was told that my 1 year warranty didn't cover the lid lock but if I was willing to pay for the extended warranty, it would be covered, but the cost of the service call (in a week!) would fall on me. I am terribly disappointed that the washer is broken after only 6 months and my clothes have to sit in a washer full of water for a week!

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    Reviewed June 4, 2025

    Junk. Worst washer and dryer have ever owned. Clothes looks worse when they come out than they did going in. Never recommend this product to anyone. Wish company would go out of business. Whirlpool thousand times better washer dryer.

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    CoveragePunctuality & SpeedMaintenanceBilling

    Reviewed June 3, 2025

    Dryer - 7.0 cubic ft Electric (model MED4500MW) is almost 4 years old. At first I was impressed that it didn't take long for it to dry anything I put in there, until it didn't! Now, the thermostat has been replaced TWICE as well as the heating coils. I also had to replace the sensor due to the dryer not shutting off using the more dry option. Since replacing all these parts, the dryer still needs to be ran (just today) 3 times to dry a normal load of towels or clothes. This is what has prompted me to get on here and write this review. We are now in it for a total $700+ Was plus parts. I am now torn between replacing it or just keep running up my already high power bill.

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    Customer ServicePunctuality & Speed

    Reviewed June 2, 2025

    Washer glass top loader Maytag terrible design. Product MVWB765FW3. Plastic hinge failed for second time! Design flaw! Customer service failure! Waited over an hour on customer service line only to be switched into the abyss.

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    Customer ServicePunctuality & SpeedMaintenanceStaff

    Reviewed May 29, 2025

    Purchased MVW7232HW model May 2025 thru Whirlpool direct. The model was delivered nearly 2 weeks later and the unit IMMEDIATELY leaked. Whirlpool requires repairman to come out, 1 week later, the repairman tells us the tub has a huge crack and the belt clamp wasn't properly installed. After nearly 20 minutes on hold with customer service. I'm now at the mercy of the repair company to report it's findings to the technical team at whirlpool and they'll decide on whether or not I get a replacement. Just another company with poor manufacturing, delivering and customer service.

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    Contract & TermsPriceStaff

    Reviewed May 28, 2025

    Our Maytag washer quit working after 15 months of use in a two person home. The wire harness broke costing us $400 for repair. The machine broke down after the warranty had expired 3 months. We tried to get support from Maytag online and got nothing. Crickets. Home Depot didn’t help us either. Do not buy this washer.

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    Customer ServiceCoverageTechPunctuality & SpeedRefunds & PayoutsMaintenanceStaffTransparency

    Reviewed May 28, 2025

    Purchased a new washer and dryer set in Boxing Day, received the set first week of January. Used the dryer 2 days later only to find that it leaks (dryer has the stem function). Contacted the store I purchased it from. They directed me to contact Maytag directly. Technician came out, witnessed the leak, took photos and videos. 3 months later in April the Technician returned to replace the nozzle. Same issues, still leaking. Now we’re at the end of April and still no word from Maytag, called them and told them I wanted the unit replaced or refunded.

    They advised that they do not do refunds and will try multiple times to repair before even considering. Refund is not an option. We are now the end of May and still no resolution. Not once has Maytag contacted me with any updates. I’ve had to contact the actual Technician directly to get any updates. I purchased a brand new unit in January and it still has not been fixed. I will never purchase a Maytag ever again, customer service is horrible. What type of company makes a customer keep a defective unit that hasn’t worked properly since day one!!

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    Customer ServiceCoverageMaintenanceStaff

    Reviewed May 27, 2025

    I am not usually one to come online and write a bad review, but I am FED UP with this washer and dryer set from Maytag. I purchased the Maytag Commercial Technology washer & dryer from Home Depot. I went with Maytag because I believed they were a reputable brand. I am extremely disappointed in this set!! From day 1 this washer and dryer has given me problems... The main issues are: The bleach dispenser!!! It does not effectively release all of the bleach in the load, therefore I am getting bleach on items that cannot be bleached. It has ruined sheets, towels and clothes! I called customer support and they said try running water after the bleach. I shouldn't have to do that. It is a MAJOR flaw in the design. My other complaint is that no matter how I load the clothes in the washing machine, it is constantly getting off balance causing loud noises and cycle to pause until clothes are redistributed. This is a huge inconvenience!

    Other issues are the water does not fill very deep on normal loads and barely covers the clothes. Clothes come out still smelling dirty. This washer does not wash very efficiently. The buttons for controls are not very responsive which is not a huge issue but annoying nonetheless. The main issue here is the bleach dispenser which is destroying my clothes and linens. On to the dryer- the buttons are also not very responsive and are flush to the display panel, very annoying when trying to start the machine. The dryer sensor does not work very well and turns off before clothes are dry.

    I will NEVER purchase another Maytag! I went with Maytag instead of Samsung because my last Samsung washer rusted, however I would pick Samsung over Maytag ANYDAy after this experience!! The Samsung washer and dryer were 100x better than this set I purchased from Maytag. I am just trying to save someone else from having to deal with this mess! I do see on another complaint someone complaining about the bleach issues, however when I called to complain to Maytag they act like they have never heard of this issue. One last thing is the washer is extremely rough on clothes causing them to tangle up and even causing damage to clothes and sheets such as tears/holes. I cannot express enough how deeply unsatisfied I am with this Maytag set.

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    Punctuality & SpeedStaff

    Reviewed May 21, 2025

    Received new on 5/5/25. Washed 6 loads and machine malfunctioned. Lid locked and once opened, found that machine stopped before completion of cycle. Certified Maytag repairman assigned by company. Repairman initially identified faulty control module. Replaced and still won’t start. Waiting on instructions from the company on a possible repair. Purchased from Home Depot. Manufacturer basically says that you own it after 48 hours. They have the option to take as much time as they desire to try to get equipment repaired. In the interim customer is without a usable washer.

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    Reviewed May 19, 2025

    Do not buy the Maytag Bravos XL MCT top-loading washing machine. It is "high-efficiency low-water". Translation: at the end of even a small load, I am guaranteed to have a couple of items with dry areas that have NEVER BEEN WET. The shortest cycle takes at least an hour, so what we are saving in water is a huge ENERGY hog. I learned how and when to add buckets of water myself to the washer from a website where everyone has this same issue. NOT easy to do if you have had shoulder replacements.

    There is NO short just "SPIN" cycle. I don't know of any other washer without this feature. CLOTHES COME OUT DIRTY. We have to wash dirty areas by hand first. (My mother's wringer washer in 1960 did a much better job- I am not exaggerating) YOU CAN'T wash a comforter or it gets unbalanced. It is high capacity, and it should be able to handle it, but no. Comforters have to be taken to the laundromat if I can get somebody to carry them in and out for me (shoulder issues).

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    PricePunctuality & SpeedMaintenanceRates

    Reviewed May 14, 2025

    I bought a commercial grade Maytag 6.0 washing machine top loader (model MVW7230HC0) less than five years ago. The mechanical is fine but the control board and control panel need replacing. The two should be worth about $25 as compared to a transistor board are about $1200 for the two. That is more money than a new washer is. So off to the dump this one goes. The delivery/pick up person said it was about seven years for this model in general. He has been picking up and dropping off appliance for 18 years and does about twenty drop/pick ups per day. Taking away mechanically good machines because Maytag (Whirlpool) plus about ten other brands are owned by Whirlpool have built in failure or the electronics then charge more than a reasonable price for the parts.

    The moral of the story is don't buy Whirlpool products and there are many by different names unless you plan to replace them every five to seven years. Some brands that are not Whirlpool are Bosch, Electrolux and Speed Queen. We are retired with two homes so this washing machine was very, very lightly used but still failed. The same electrical board is used on many machines. That is from reviewing different parts manuals online.

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    Maintenance

    Reviewed May 11, 2025

    The washer is 1000% completely garbage. I would never buy Maytag ever again. Dryer is OK. Washer sounds like a broken freight train since it was new. The transmission is garbage. Cannot balance any load. Repair man said it's normal. Lol. Buy a Samsung or any other brand!

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    Punctuality & SpeedStaff

    Reviewed May 7, 2025

    Purchased a Maytag washer and dryer in September 2023. I've had to get repairs done on both the washer and dryer. My dryer is out and I am now having to wait three weeks for a repairman to come and install a new heating unit because we bought the warranty they apparently don't have anyone that can come out sooner. Not only that but to be able to use the warranty, you have to go through a bunch of loops and holes to get someone to help you.

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    Reviewed May 6, 2025

    I just had to buy a new washer. Our Maytag was here when we bought our house. I knew it was an older one but it worked like a horse. Heavy loads, dirt and grime all got clean. When we pulled the washer out the purchase date was written on the back 5-7-2020. Today is 5-6-2025, way to go. Too bad I couldn’t afford the same brand but I felt Maytag deserved a thumbs up!👍🏻

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    Customer ServiceMaintenance

    Reviewed May 5, 2025

    The times for service are not suitable for me. There are no Saturday service calls and during the week it is from 8 am to 4 pm. I will just call another service company to pay whatever I have to pay and NEVER again purchase a Maytag appliance. It is very convenient to offer a 10-yr guarantee when the client cannot utilize it. I am willing to pay but the service is not offered at the client's convenience. I am sure most of your clients work like me and cannot be missing days at work, like me. The product is not reliable nor is the service offered when the not reliable appliance stops working.

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    Customer ServiceTechPriceMaintenance

    Reviewed May 5, 2025

    My brand new Maytag washing machine (1 year and 1 month old) broke. Called Maytag (Whirlpool) who contracts out to Diamond Factory Service for repairs. A repair man from Diamond Factory came out and he was DRUNK. He smelled heavily of alcohol and had slurred speech. While looking at our washing machine, he ended up shocking himself and cutting a wire but stated the washing machine was fixed. It worked for a load and then broke again with the same problem.

    On top of the service fee of $175, they charged us an extra $220 for putting electric tape over the wire and “repairing” our washing machine. Now we’re out $400 and STILL have a broken brand new washing machine. We‘ve had to go do our laundry elsewhere for a little over 2 weeks now. We have called the company multiple times and left voicemails however they have not responded back to us. We will never be using this company for repairs again nor will we ever be purchasing a Maytag/Whirlpool appliance as they are clearly made like crap. If I could give this review a zero I would.

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    CoveragePriceMaintenance

    Reviewed May 2, 2025

    I bought one of the better Maytag washing machines and dryers and have had pretty bad experiences with both. I purchased the extended warranty for the dryer, and thank God I did because in less than 5 years I had to have it worked on twice including replacing the heating element a few months ago. I wasn’t so lucky with the washer as I did not purchase the warranty and wouldn’t you know in less than 2 years of owning it, I’m having an issue with it getting stuck in a rinse cycle. These machines both are Maytag top of the line top loaders. Nebraska Furniture Mart is where I bought them, and they wouldn’t grant me a limited warranty repair even though the machine is less than 2 years old. Buy another brand. Not worth the purchase. PS What happened to the days of buying a machine that lasted 20-30 years. These new machines are terrible because of the electronics. Probably all manufactured in China. Pure **!

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    Reviewed May 2, 2025

    The worst washing machine ever. I hate it. Takes 2 to 3+ hours to wash a load. Bleach does not distribute well, I've ruined several items of clothing. Clothes smell funky, not clean. Soap/bleach/fabric softener dispenser is terrible. Makes a mess every time I add product, spills all over or mixed together. I cannot just do a soak or spin at will.

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    PricePunctuality & Speed

    Reviewed May 2, 2025

    I bought this Dryer back in 2023. I thought if I bought Maytag that I wouldn't have a problem for years. Well here I sit not even 2 years later and my dryer has been not throwing heat for over a month now. I paid over 1100 dollars for this piece of crap. Thanks for nothing maytag!

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    Customer ServiceCoverageStaff

    Reviewed April 29, 2025

    Remember the old Maytag commercials when the Maytag repairman had nothing to do? Not anymore! I purchased a Maytag MED7230HW3 and had it delivered and installed on 5/30/2023. This is the 7.4 CF unit that still sells today for over $1,100.00. I have taken care of it by not overloading and unhooking and cleaning out the vent periodically. Now the exhaust fan won't work. And it is making a screaming noise. Customer service said I can pay them $31.99 a month for 12 months and they will fix it for me. No thanks, Maytag. I won't be giving you my hard earned money anymore. Buyer beware!

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    CoverageTechMaintenanceStaff

    Reviewed April 29, 2025

    Maytag does not care one bit about their customer. I have a washer that has been broken for over a month now. After the service technician came back a second time with parts the technician stated he didn't know how to fix it and that it would have to go to the engineers to figure out. They don't care how long you're without the product you spent thousands of dollars on.

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    CoverageMaintenance

    Reviewed April 26, 2025

    I bought the Maytag washer commercial technology and dryer, I had to replace the motherboard within 4 month on the washer and after 4 years I need to replace the washer because it is constantly having error codes and doesn’t drain clothes properly. Dryer I’ve had to replace heating element and other parts. Now it only dries partly on bedding the rest shut off. Of course right as warranty ends.

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    Customer ServicePriceRefunds & PayoutsStaff

    Reviewed April 25, 2025

    I bought a basic Maytag washer in November 2021 based on a positive review by Consumer Reports. They were utterly wrong! The machine makes loud grinding sounds when it washes and it has done so from the beginning. It's difficult for me to understand how the company can pay its designers and engineers to make loud machines. Has no one every listened to the machine while it's engaged? My mother had her Maytag for decades and it was totally quiet, just a gentle sloshing sound when washing and a whir when spinning. For a while I could not get the washer to work at all, but then finally it worked ONLY on normal cycle.

    So much for all the bells and whistles with other cycles and deep water wash. I find this unacceptable in a washer that's supposed to be good for 10 years and it's slightly over 3 years old. My model # is MVWC465HW, Customer Service is of little or no help. You need to keep up expensive warranties not to pay for service, but what's the point. Service for mine might cost as much as half of what I paid for the machine. Customer Service keeps suggesting DIY troubleshooting, which is anything but helpful. I would not recommend Maytag ever. I'm not sure, however, if any other appliance company is any better these days.

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    Sales & MarketingPricePunctuality & SpeedMaintenanceBilling

    Reviewed April 23, 2025

    Their service is a scam and rip you off. Be careful making an appointment. They will charge your credit card and only then tell you the repair date way out into the future. Better off going with someone local.

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    Customer ServiceCoveragePricePunctuality & Speed

    Reviewed April 22, 2025

    We bought a Maytag “Commercial” washer in 2020 and started having issues with rust almost immediately. Last fall (2024) the primary control knob snapped off the washer. Imagine my surprise when I called for repairs and discovered that the entire control board had to be replaced and not just the cheaply made plastic knob. We spent almost $500 to repair the issue. Less than a week later the lid lock switch broke. Another $200 repair. Now the entire suspension system has collapsed and this very expensive washer which is less than 5 years old must be replaced!!! I will NEVER buy another Maytag or Whirlpool (same manufacturer) appliance and will not do business with the dealer that sold us this absolute piece of garbage washer!!!

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    Punctuality & SpeedStaff

    Reviewed April 21, 2025

    We have purchased and used Whirlpool appliances for over 30 years but decided on a Maytag washer 11 months ago. It began causing issues with the spin cycle about three months later. The machine sounded like we were at an airport with the noise the drum made. It has been serviced 4 times since and had many parts replaced. Fast forward to today when it froze up again and we could not open the lid. Whirlpool/Maytag wanted to send out another repairman, we said no we will never buy your products again. Today we ordered an LG washer. Avoid this brand, they do not stand behind their products and are sending junk into the marketplace.

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    Punctuality & SpeedStaff

    Reviewed April 15, 2025

    Ordered online direct from Maytag. Delivery and setup (11/30/2023) went fine. Started failing middle of March 2025, stopping in middle of cycles, had to restart and finish a cycle. Then it kept running the drain pump constantly. Diagnostic code show failed pressure sensor. FIVE YEAR LIMITED WARRANTY (PARTS AND LABOR). Made service appointment through Maytag.com 03/25/2025. ** They were very responsive. Unfortunately, the part (control board) is backordered. ** didn't have an ETA. I checked numerous site and found it backorder ever where, with some site showing ETA in May. This is strictly on Maytag/Whirlpool problem as they manufacture the parts. This is a commercial grade washer. I can't imagine any business depending on washer that fails after 15 months and parts are not available for months.

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    Customer ServicePriceBillingRates

    Reviewed April 14, 2025

    One star because you can't leave 0 stars - quality - AWFUL!; customer service - AWFUL! Called in about a tub bearing going out / very noisy and customer service script was all about getting my credit card and it will be charged today! Washer less than 4 years old - has been noisy almost since day one and this is after "must use white glove delivery and install service" - GARBAGE. Bought to support "Made in USA" at a premium price - only thing high is the price - low quality, low customer service! Will never buy Maytag again!!

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    Punctuality & Speed

    Reviewed April 14, 2025

    Bought Maytag washer in December and by the end of January broke down with wiring issues. Waited 2 weeks for repair. Broke down again in February, same issue. Same wait time. April broke again! JUNK!!

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    PriceRefunds & PayoutsMaintenanceEase of Use

    Reviewed April 13, 2025

    Maytag 5.3 Cu-ft top load washing machine. Impeller design. Purchased April 30, 2023. Reliability 0/10. Ease of use 0/10. Function 0/10.

    Pros:

    1) It fits a king comforter.

    Cons:

    1) It doesn’t add enough water to properly clean the clothes. It runs the impeller while the clothes are 85% dry and they twist up and get pills and damage. We use the custom heavy duty cycle and set to max fill just for a normal load. Eventually it adds more water but that is after 30-40 minutes after it ruined the clothes. Everything is always tightly twisted up, even bed sheets.

    2) It is inherently prone to imbalances and banging around due to how it functions and its design. The drum is suspended by 4 suspension rods with springs on them. It does not have dampening springs or shocks and will freely sway and bang from the slightest imbalances in load. It will often stop washing and turn off due to this. You have to fix the imbalance asap before that happens, and it happens often.

    3) It requires a new motor every year (10-12 months) from normal use with 2 adults. The motor spline is made of plastic and it is loose fitting on the spline. It will wear down and strip causing it to need replaced. This is why they include a “10 year motor warranty”. However labor is not free. This should have been made of metal. But instead it is cheap plastic.

    Summary: Do not buy from Maytag. They build cheap junk. I wish I could get a full refund because this machine is a piece of junk. I’m stuck with this machine because it was so expensive.

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    Sales & Marketing

    Reviewed April 9, 2025

    My 81-year-old grandmother just bought a brand new Maytag at Lowe's in October of 2024 and it has a problem with the wiring harness and they know it. That's why they discounted it. Do not buy a Maytag with a push button. They have problems with wiring harnesses. Get a doll or just don't buy Maytag at all. But don't buy Whirlpool either coz they got the same issues

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    Customer ServiceTechMaintenanceStaffTimeliness

    Reviewed April 5, 2025

    We purchased one of these and it has worked okay, but would say it’s very noisy. When our daughter needed a new one, we suggested this product. The first one delivered wouldn’t drain. The next day, Lowe’s replaced with a new one. It didn’t work, but this time they said she needed to call repairman. First man who came out didn’t have a clue how to fix. Second company came out and said it could be one of three issues. At this point, she could not get a replacement because it was in warranty period. So company ordered the parts. One of which would take 6 weeks to arrive. Finally fixed after 3 months but the reason it didn’t work is still unknown. Maytag was really no help. Since the 2nd one broke within 2 days, she should have received new one.

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    Customer ServiceCoveragePricePunctuality & SpeedRefunds & PayoutsMaintenanceStaff

    Reviewed April 3, 2025

    I purchased a Maytag washer MVW6230HW (digital) from Lowe's in September 2022, for a total of 873.00. I did not purchase an extended warranty from Lowe's. This Maytag washer was guaranteed for 12 months. The washer lasted just 15 months, then stopped midcycle, half filled with water and clothing. Lowe's will only provide service if an extended warranty is purchased. The only service I could locate in my area was Sears Home Services. The technician replaced the actuator, and the machine still did not work. The technician said he had no idea what was wrong.

    I had no other choice but to replace this Maytag washer after just 15 months of use, and still had to pay the diagnostic fee of 161.00. I did some research and looked not only for a dependable washer but a local business that has their own repair department. I bought a Speed Queen TR3003WN (not digital) made in the USA, which I am very happy with, at a cost of 1058.00. It came with a THREE year warranty. Maytag customer service refused to address my complaint because it was past the warranty date of 12 months. The loss of hundreds of dollars paid for a faulty machine and a new replacement after only 15 months was a hardship, not to mention the aggravation of trying to have it repaired and going to a laundromat multiple times. I will never EVER purchase a Maytag appliance again.

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    Customer ServiceTechPriceMaintenance

    Reviewed April 2, 2025

    I purchased a stackable front load washer and dryer. The third time using the dryer, the drum felt gasket came out and wrapped itself around my clothing tightly! Getting a hold of them for this issue has been a nightmare. After a long hold, I decided to email someone. She had the nerve to send me troubleshooting instructions. This is a new unit!! I shouldn’t even be dealing with this, and I’m not disassembling my new dryer. I finally have a service date, but they don’t give you a time window. You have to stay home and be available the entire day. So I guess I’m taking a day off work. I have wasted a lot of time/money, and now I have a new machine sitting here that I can’t use. I don’t even want them to make the repair. Just bring a new dryer ASAP. This is ridiculous. Off to the laundromat to waste more money. Never again will I buy Maytag.

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    Customer ServicePriceStaff

    Reviewed April 1, 2025

    I bought a Maytag front loading washing machine from Lowe’s less than 1 year ago. It is already inoperable due to mechanical failure. I tried to call customer service and received a busy signal, something pretty unheard of in this day. I went to the Maytag website and started a chat to try and get help there only to be left hanging mid-conversation, the agent just stopped replying. I have an inoperable washing machine that was very expensive and not even 1 year old and have no recourse because I can’t get through to an actual customer service agent. I regret my purchase. Do not buy this brand. The product is poor and the customer service is nonexistent.

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    CoveragePunctuality & SpeedMaintenance

    Reviewed March 31, 2025

    I bought a Maytag washer and it broke down after four week - it took five weeks to get it fixed. Now a year later, it has broken down again and it has already been a month and we are still waiting for part to repair it. Buying a Maytag is the worst decision I have ever made. I will never buy a MayTag product again and neither should you!

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    Customer ServiceCoveragePricePunctuality & SpeedMaintenanceStaff

    Reviewed March 30, 2025

    We bought a new home 6 months ago and decided to splurge on a "quality" washer and dryer pair and bought a Maytag. It's the worst appliance purchase I've ever made in my entire life and it's not even close. The washer shakes everywhere and is so loud we put pillows on each side and it still makes tons of noise. We called a Maytag technician and an independent repair person to check it and they said that they're just built that way nowadays.

    The user experience is terrible. Every couple weeks you have to do an empty wash with no clothes and you won't know until you put a load of laundry in and come back 20 minutes later to find out it never started. It constantly stops working due to even small to medium loads of laundry "offsetting" the drum, so it'll just not work and you have to redistribute or take out clothes.

    It's overall completely unreliable. This morning I woke up to a random electrical error that only says "F2E2 Customer Service". No phone number, nothing. I found and called a number and of course they're not open on weekends. Terrible company. We tried asking them if we could exchange or give them back and they won't, so now we're stuck with junk that we'll replace as soon as we can. Avoid this company at all costs.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 29, 2025

    Maytag, big name brand, big name disappointment. A month in and started having problems, took 3 months to get repaired and a few months later same exact problems. Customer service is friendly, but treats you like an assembly line customer, nothing more than scripted responses to questions. Inferior product with obvious design flaws and no intention of admitting and taking responsibility for it. Will never purchase another product of theirs and will steer anyone else I can away from their products.

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    Customer Service

    Reviewed March 28, 2025

    I bought Maytag washer 5.3 CU in 2023 from Costco and in last 2 year I had 7 repairs for it.. and finally we are getting rid of this on 03/28/2025 and buying a washer from Samsung. Maytag washers are an absolute junk products and we would never recommend the product. More than the product their customer service is even pathetic.

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    Customer ServiceRefunds & Payouts

    Reviewed March 26, 2025

    I paid for warranty and it's been 4 months with no washer. The guy from Savannah property comes here twice with wrong parts, and goes days without answering the phone and if he do answer he has personal problems. I wish I would have gotten warranty somewhere else. Don't get warranty out of the store.

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    TechPunctuality & SpeedMaintenanceStaff

    Reviewed March 25, 2025

    I purchased a new Maytag washer that was delivered February 8, 2025. The washer broke within 5 days. It stopped with clothes saturated with water. The machine was locked so I was unable to get clothes out until the repairman came out. There is no way to unlock this machine once locked. Today is Monday March 23, 2025 and it is broken again! This time not locking and making a noise. I had to schedule a repair again which is scheduled for 3/26/2025. I am very disappointed in this product and frustrated. Model number MVW5430MW2.

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    Punctuality & Speed

    Reviewed March 19, 2025

    We purchased a commercial Maytag washer & dryer for our home. 1/23/24. Now we are looking for a different brand used washer as our 1 yr washer still don't work. Waiting. No relief in sight. Dissatisfied.

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    Customer ServiceMaintenance

    Reviewed March 18, 2025

    I spent the extra money on a Maytag washer and dryer. It's labeled 'commercial grade' and has a big bold "10 Year Warranty" sticker on it. After may be 4 and a half years of basic household use the washer has completely begun to break down. Violent shaking started and the suspension rods had to be replaced, then came the loud screeching and the clutch and actuator had to be replaced. After several hundred dollars, now it simply stops mid-cycle leaving clothes soaking wet. Customer service will simply read back the manual's small print and wish you good luck. The warranty only applies to the motor and tub and nothing else.

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    Customer ServiceMaintenance

    Reviewed March 18, 2025

    0 stars if I could. The absolute worst washer that I ever ever came across. Bought it one year ago and it’s already broken. The dryer doesn’t even dry your clothes properly. You don’t get that clean smell. Do not buy, I repeat do not buy. The customer service is horrible.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 18, 2025

    Maytag just don’t care about their customers. I bought what I thought it was a a nice washer machine which worked perfect for whole 3 weeks! I called customer service, they were nice and they set up a tech to come and check the washer. The drum had a small crack and it was causing a leak. I waited about 3 more weeks for the part to realize they sent a SCRATCHED and DIRTY drum and guess what? I have to wait 3 more weeks for a new part, when called customer service they just kept saying they are escalating the order but, when I asked what does that mean? They didn’t even know, it may come before 14 business days!! I was asking for additional solutions or help during this time but, they kept repeating what the warranty says.

    Btw, I learned that I have to be thankful because they are sending brand new parts, the warranty doesn’t specify the replacement has to be done with new parts! So thank you MAYTAG for having people on the phone that knows how to read the warranty, I can tell that you DON'T CARE ABOUT YOUR CUSTOMER, you don’t look for options, solutions or nothing.. you don’t care about a 7 people household will have over 3 months w/o washer, at the end of the day That is what the warranty says.

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    CoverageMaintenance

    Reviewed March 17, 2025

    Do not buy Maytag Appliances. They do not live up to the repairs on their warranty. I'm 6 months into a washer and it began to bounce and vibrate. I know what's wrong with it but they refuse to send me parts to fix it but give me nothing but the run around and I still have 6 months of warranty left. Screw them. I'll order parts f ft on someone else. I'll never buy a Maytag washer or appliance ever again in my life. Don't buy it. You'll get screwed just like me.

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    Reviewed March 13, 2025

    I have a Maytag washer. I despise my Maytag washer. The Afresh cycle is as long as a regular load and uses straight-up hot water. Beautiful hot water and spits it out. It is a waste of time, hot water and I hate this washer. Clothes do not come out clean. It is a horrible washer. Has been from day 1. I am finally done. My hot water for my shower was spent on an AFRESH cycle so it would stop asking and self-programing for 1.

    I am livid and in tears. What a piece of crap!!! Do NOT BUY ANYTHING MAYTAG. NOTHING. Use a washer board or go to a laundry mat before spending your money, nerves and tears on a subpar, piece of crap Maytag washer. What a crime they program that Afresh cycle so after so long you cannot even factory reset it! I tried everything! It was not having it and had to waste another how many gallons of my beautiful hot water. I'm livid!!!! I cannot believe this. Simply a crime. MAYTAG YOU STINK!!!!! I HOPE NO ONE BUYS YOUR JUNK!

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    CoveragePrice

    Reviewed March 9, 2025

    I love buying "made in the USA." Maytag supposedly is...but, no. They are assembled here of parts from near and far. Sadly, we are on our 3rd attempt in 5 years. From the$1400 unit with display board problems, down to the $1099 unit with control board and switch problems, down to the $799 basic model that is loud and doesn't spin the water out. The REAL warranty is only 1 year. The 10yr warranty covers almost nothing. I guess I've learned a lesson - finally. AVOID AT ALL COSTS.

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    Reviewed March 8, 2025

    I bought model #MVWC465HW3 middle of last year. I was excited to have a new machine after my last washer of close to 15 years. Boy was I disillusioned! This machine has turned out to be the biggest piece of crap I've ever owned. It's to the point that I'd rather have one of those old tub washers with manual ringers on it like my great aunt owned.

    This machine will fill half way then all of a sudden it will stop and start draining. Usually it's only once then it'll run right the next time. Not today I'm on my third try. I had to unplug it to keep it from wasting another tub full of water and laundry soap. I've wasted almost as much water and soap as I've actually been successful to wash all the way through.

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    Customer ServiceSales & MarketingPriceStaffRatesHonesty & Transparency

    Reviewed March 7, 2025

    A BIG lie about the MAYTAG 10 Limited warranty on Drive motor. The gear driven broke down experiencing a loud grinding noise during spin cycle. The service technician came after a week of scheduled/reported trouble. He just took a look at the bottom, found oil splattered around, belt was good, motor was good, except the grinding noise is inside the motor drive assembly. He never took apart, provided me an estimate of $$380.96 for parts + $125 for labor. I decided not get it fixed, since I can get a brand new one at Lowe's or Home Depot at about same price. Unfortunately, I was charge $125 for a 15 minute visit diagnostic fee.

    I should have both a new one instead. I got a brand new Samsung Washer at $470 including tax. I could have save $125 if I have not call for warranty factory service. Next time, any appliance fails, I'll just a new one. They only last 5-6 years. Never buy an extended warranty, it's a scam. Save your monthly ext. warranty to buy a brand new unit.

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    Customer ServicePunctuality & SpeedMaintenanceStaffHonesty & Transparency

    Reviewed March 7, 2025

    I regret purchasing a Maytag dryer. It broke within a month of use, and the experience since then has been a complete nightmare. I waited over two weeks for a part to be delivered, and in that time, no one could give me any answers. I called five different times, and each time I was put on hold for over an hour. I received no help and no real solutions. I have been without a dryer for over a month now. How does a brand new dryer break within one month of purchasing? The customer service was beyond frustrating, and honestly, I would give zero stars if I could. This is, by far, the worst company I have ever dealt with.

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    CoverageMaintenance

    Reviewed March 6, 2025

    I have a commercial grade Maytag top loading washer that is less than 5 years old. The lid is broken on one side, which causes the sensor to fail. The only way to use the washer is to put a large weight on that side of the lid. Lid is approximately $500.00 to replace. Do not buy a Maytag washer. Lid is not covered by warranty.

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    Customer ServicePunctuality & SpeedRefunds & PayoutsRates

    Reviewed March 5, 2025

    RE: Maytag Washer MVW5435PW. This washer was delivered on 12/31/24. As of 3/5/25 the washer has made 5 loads. Maytag support involves 30 minute wait times and no prioritization for buyers. We are heading toward 3 strikes and a refund. So far the pump is bad and now the mother board. Maytag DOES NOT expedite parts and since we ran our Whirlpool to failure we have not washer for over 2 months. I researched this purchase with Consumers Report. Their highest rated machine was an LG. My recommendation: Don't buy this USA brand buy the Korean Brand. Maytag/Whirlpool has lost all sense of quality control and customer service.

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    Customer Service

    Reviewed March 4, 2025

    We bought a new Maytag washer a couple years ago. We had some issues with it. We contacted the warranty service. They sent a tech to look at it. The only thing he said was yes it was making a noise he had never heard before. he stated he would have to order parts. We never heard from anyone again. We contacted them several times and still nothing was done about it.

    10:50 AM
    You said

    It is coming time to buy a new washer and dryer again and I can assure you this time it will not be Maytag!

    10:51 AM
    You said

    The washer was never fixed. Still makes that noise. The tech could not determine what is was or why so no more Maytag products for us.

    10:52 AM

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    Customer ServiceCoverageTechPunctuality & SpeedRefunds & PayoutsMaintenanceStaff

    Reviewed March 4, 2025

    I purchased a Maytag washer and dryer 11 months ago. The dryer has continued to have motherboard issues and all they can do is replace the motherboard and it still has the same issues. The washer has been horrible. It continues to take over two hours to do a load And is always off balance. I have had the service people out over five times and they cannot find anything to fix. Maytag does not support their products and will only keep sending the technician out. Yesterday the manager informed me that they do not refund or replace, they just keep sending a repair technician out. I have to take off work every time they come out and there is never a fixed found.

    Yesterday when they came out, they wanted the technician to call their service department and when he called them, the service department was closed for training. When I explained this to the manager, he told me that The Maytag staff that make the appointments do not know when the service department is off for training. Clearly they do not communicate or back their products. I will never purchase another Maytag product ever. Worst experience in a company that truly does not back their product.

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    CoveragePriceRates

    Reviewed Feb. 27, 2025

    Our fairly new Maytag dryer, less than two years old, no longer heats. And the cost for a Maytag repair along with its insurance for only one year costs more than 50% of the purchase price when new. Based on this disappointing experience, our family will avoid Maytag products from now on.

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    Customer ServiceTechPricePunctuality & SpeedMaintenance

    Reviewed Feb. 19, 2025

    I purchased a Maytag washer in 9/22. From the beginning, it vibrated, jumped around, and "jumped off" the platform. The seller came out twice, claimed it was a leveling problem, claimed it was "fixed" and less than a week later it started again. I contacted them two additional times (all within months of purchasing the washer) and they stopped responding - did not answer emails nor return calls. Less than 3 months later, it stopped moving thru cycles automatically and it had to be moved manually. I called a Maytag repair person who indicated the error message showed there was a problem with one of the sensors which he fixed but the problem recurred two weeks later.

    In the meantime, in order to keep the washing machine from vibrating, while it was spinning and draining I had to lean my full body weight against it as they could not seem to get the problem to go away. Things came to a head when the washing machine about a year and a half after I purchased the washing machine when, as a result of its jumping around, a pipe burst underneath the slab resulting in several thousand dollars worth of plumbing repairs as well as $18,000 worth of repairs to my living room which had to be totally gutted due to the water damage from the flooding. The break in the pipe was directly under where the washing machine would jump.

    I am still waiting for my living room to be put back together and the washing machine is sitting with my dryer in the gutted living room. Needless to say, it will not be reinstalled and I will be purchasing a different brand of washing machine. So when you read the reviews about how this washing machine vibrates do not underestimate the amount of damage it can cause. And play close attention to the reviews you read!

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    Customer ServiceCoverage

    Reviewed Feb. 18, 2025

    We bought a Maytag Washer 07/09/2022 from Lowe’s. A important factor was the “10-year limited warranty”. Do not believe it. Unless something goes wrong in the first 30 days, the warranty is worthless. About 2 months ago we noticed the machine looked like something was leaking from underneath. The drum also smells a little like oil. Called about having a repair man to come look at it and give us an estimate on what could be the problem. $350 upfront to come assess it, this does cover anything that is wrong, parts & labor. Or we can pay $31 for 12 months. When we inquired about the 10-year warranty, covers pretty much nothing. Always had heard how Maytag was the best and stood behind their products. For either amounts, we could at least pay half of a brand new washer if not all. So all Maytag products will have to sell to other suckers than us.

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    Reviewed Feb. 17, 2025

    Worked reasonably well for five years. Now it won’t rinse clothes. I have to take clothes out of machine wet and try rinsing them in the sink. Then I can put them back in and run a spin only cycle. Now it started not really washing them. I just had to fill tub with a bucket from sink to get enough water to wash! Poor quality. Washer should last longer then five years. Especially a high capacity “commercial quality” unit.

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    Maintenance

    Reviewed Feb. 17, 2025

    I purchased a Maytag washer less than a year ago. It stopped working a few nights ago in the middle of a wash cycle. Won't drain or anything. I have been trying to contact the Maytag Service number but keep getting put on hold just as I start to give them the model and serial numbers asked for. The warranty appears to be useless and at this point, so does the (new) washer. Junk.

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    Customer ServiceSales & MarketingPriceMaintenanceStaff

    Reviewed Feb. 13, 2025

    I bought a $1000 Maytag top of the line washer in October of 2021. I paid extra for this because I didn’t want to have to buy another for a long time. I bought it at Lowe’s and they sold me a 3 year extended warranty and was told that would commence once the manufacturer’s warranty expired in a year. This would lead me to believe that my extended warranty would be good through October 2025. Monday of this week the washer stopped working. I called the Lowe’s extended warranty number and was told that the warranty actually expired a few months ago.

    I called Maytag, because a washer this expensive should not be breaking down already. Basically, I was told ‘screw you, but you can get a discount off of any of our products on our website’. I was screwed with this purchase and with their lack of concern. I will never buy another product that they make again. Lowe’s actually stepped up to help and sold me their best selling LG for cost. Don’t buy Maytag or any of their brands. They are crap.

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    Customer ServiceMaintenance

    Reviewed Feb. 10, 2025

    Our top loading washer was purchased march 2024 and two months after purchase, the harness broke and the machine wouldn’t drain or spin. It took 2.5 weeks to get the part in to fix the machine. The machine broke and is showing the same codes again as the first time. I called and get a service date with preferred appliance. I called Whirlpool because I told them the first time I was not comfortable owning this machine that has broken down under 3 months of owning.

    I told the CSR again I was not comfortable with this machine considering my warranty is up 3-3-25. I was told that the machine has to be deemed unfixable to have it replaced even though it broke down on me twice in under a year. I was told that I will not be able to be offered an extended warranty or anything else unless it is deemed unfixable. Customer service was terrible. Was refused to be transferred to a manager and I was told I will get a call back with no set time. I would not spend money on this brand again for any appliances in my house. I will also warn others that the machines are faulty.

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    Customer ServiceTechSales & MarketingPricePunctuality & SpeedStaff

    Reviewed Feb. 7, 2025

    The Maytag 10 year limited parts warranty sticker is just a marketing tactic to help sell their products. The quality of their Washing Machines are horrible. I had a new one fail after three years, and their service provider would not even come out to look at it without a $134 fee. My new Speed Queen works extremely well. You pay more money for it, but it is worth it. It is reliable and fast... It works like the old models; when being made in the United States meant quality, and that was the norm. My new washer, washes! It doesn't connect with my phone, and I'm fine with that! I press a button, and in less than a half hour, I have clean clothes.

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    Punctuality & Speed

    Reviewed Feb. 7, 2025

    Do not buy Maytag. They are not what they used to be. If you can afford it buy Speed Queen. I wish I had spent the extra money. I hate my Maytag washer and dryer. They are 1 year old and I have had problems with both.

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    Customer ServicePrice

    Reviewed Feb. 4, 2025

    I paid over 2k for a Maytag set. Only last 3 yrs. They are junk for not buy them. I got extended warranty and had to call them twice, but after the warranty the main board went out now the entire thing is trash, the dryer is dead too.

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    TechMaintenance

    Reviewed Feb. 3, 2025

    Not enough water goes into the tub. The clothes do not cycle through the soapy water. Some pants do not even get wet unless the water falls on the material as the tub is filling. I had the repair guy out and he replaced multiple part. Still does not get enough water in the tub. Maytag model: MVWC565FW3. So the bottom line is some of the material in the clothes being washed never gets any soapy water on them. The other problem, which is 100% design issue, is the cold and hot water valves cycle on and off while it is filling. Well, if you have a hot water tank, that is no biggie, but if you have a once through natural gas hot water heater, that cycling causes the rinser to cycle on and off every 45 to 70 seconds. Which is start the fan, start the spark, open the gas, stop the spark, it gets running, then the water stops and it shuts down. Stay away from this washer.

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    Customer ServiceMaintenance

    Reviewed Feb. 1, 2025

    Bought a Maytag washer 2023. It went out in 2024 before the year warranty was done. I sent 3 email to The BBB, talked to Maytag company, they sent a repair person out to fix. The repair person has been here 4 times to put 5 parts and now they're wanting to put part number 6 on it, 3 computers boards, pump to get the water out of the washing machine and a lid lock. I think they just need to get me another washing machine

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    Customer ServicePriceStaff

    Reviewed Jan. 29, 2025

    6 month old washer lid lock broke.. Cheap plastic part that will not let the washer run. Horrible washer. No help from Maytag, was told I would receive a call back within a week. Worst customer service ever. I will never buy Maytag again

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    Reviewed Jan. 27, 2025

    Not just a Maytag problem. Too much government regulation. My old kenmore lasted 28 years and you could wash anything in it. These new machines don’t clean, not enough water. Tears up and knots up clothes. Need to start fighting back against stupid ideas.

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    Punctuality & SpeedMaintenance

    Reviewed Jan. 27, 2025

    Purchased December 2024. To start, this piece of equipment is complete junk. It’s made from the cheapest, hollow materials available. Secondly, the noise from it is something I’ve never experienced from a washing machine, nor would I expect to. During one of the cycles, it makes banging noises as if someone was hitting it. Not only is this terribly annoying to us, but it frightens my poor dog… That’s how loud it is. Horrible.

    Today, I had 2 half blankets and a very thin blanket throw (smaller than twin size) in the washer, is in the “deep fill” feature. It would not extract these items… kept wanting to refill with water. I ended up having to take these sopping wet items out of the washer and they’re sitting in my bathroom sink till I figure out what to do with them. Add to all of this the fact that this washer doesn’t dispense fabric softener from the built in dispenser except for the “colors” cycle. If you like softener for all of your wash loads, you won’t get it with this washer. I HATE every day of using this piece of junk and can’t wait until it breaks so I can get a new one. STAY FAR AWAY FROM MAYTAG.

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    Customer ServiceCoverageMaintenanceStaff

    Reviewed Jan. 23, 2025

    Our washing machine is less than three months old. And is broken. People have been out multiple times to fix it and nothing has changed. Called customer service. They aren’t any help either. Will not buy anything Maytag again!!!

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    Customer ServicePunctuality & SpeedMaintenanceStaff

    Reviewed Jan. 21, 2025

    Our top-loading Maytag washing machine has been a disaster, and Whirlpool customer service is the same. I bought Model MVW4505MW1 and after 4 months the rinse stopped functioning and now it's 2 months and 4 technician's visits later and the machine is still broken. New control panel, new actuator, new capacitor, and now a connector is on order without any certainty that's the problem. I've spent about $220 in laundromat fees and Whirlpool says the most it can compensate is $100. I demanded a new machine and was told the guarantee only guarantees fixing. Stay away from Whirlpool.

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    Customer ServiceMaintenanceStaffResolution

    Reviewed Jan. 21, 2025

    We built a new home and moved into it 1.5 years ago. All new appliances. Our Maytag washer and dryer were purchased new from a local appliance dealer, not a big box store. They both have been nothing but problems. Now out of warranty the repairs are now just guessing as no errors or codes have been found when diagnosing the issues. We have provided videos and that the washer does not work correctly is a known fact.

    When the dealer escalated the issue to MAYTAG'S Escalation team (must have a lot of these types of problems to have a designated team to handle these type of issues), they denied any help. The repairman said all he could do is replace everything until its fixed. The dealer is seeking some help from their rep but no answers yet. Go look at Maytag's website and see how they boast of their products' dependability, Then call them and find out for yourself the hold times.... Never spoke to anyone after holding for over an hour. I have videos of the machine washing our clothes without any water in the tub. But service says no issues found while admitting the washer is certainly defective. I am happy to share the videos.

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    Reviewed Jan. 18, 2025

    We purchased a Maytag Commercial Technology top loading washing machine in 2020. Unfortunately, there is a Clean Washer (with Afresh) cycle that randomly comes on after one has already added a full load and soap/softener to the machine. There is no button that will clear the CW cycle to enable the machine to proceed with current washing cycle. It takes about 7-? times of shutting the machine off and on to get the CW cycle to finally clear. Also, the start of a CW cycle happens at random and I’m guessing after 20- 30 loads and one can’t be expected to keep a running tally of the load number one is on. For this reason, I would never purchase a Maytag washer again. Whomever came up with this crazy idea to add a CW cycle without a clear cycle button doesn’t wash their own clothes! Grrrrrrr…

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    Customer ServiceMaintenance

    Reviewed Jan. 17, 2025

    Here is my experience with the Maytag washer. It broke almost immediately as the washer wouldn't lock. Had someone come out to fix that. Then the basket broke (started slamming side-to-side within the washer). Then the "Drain and Spin" broke. It would add more water every time I tried to use the "Drain" option. Could never get anyone on the phone. Just one big endless Phone tree that never connects you. Other than that, it was great.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 13, 2025

    After having washer for only four months it stopped spinning clothes. After numerous calls and hours of waiting we were able to schedule repair for the next week. Due to weather the service technician was unable to make the appointment. We explained codes and he decided it was drain pump and ordered the part. He rescheduled visit for the following week. The time comes for repair and we get another phone call stating the part is on back order and no idea when they will get it. We have been without a washer for a month and no idea when we may get it fixed. It is four months old and we are without a washer. Customer service is terrible. You get put on hold for hours for them to get disconnected or give you the runaround. Never again will we buy a Maytag product. I do not recommend to anyone.

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    CoveragePunctuality & Speed

    Reviewed Jan. 12, 2025

    We purched this washer late November early December. The clothes come out so wrinkled. I used to be able to hang our jeans and sweaters to dry. Now jeans need ironed as do sweaters. Sheets and towels are the same covered in wrinkles. Worst machine. Don't buy.

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    Customer ServiceCoveragePunctuality & Speed

    Reviewed Jan. 12, 2025

    This is my 2nd purchase of a top load Maytag washer within 30 days.The most recent Whirlpool washer Model# MVW723HC I bought from Menards in WVa.It never covers my clothes with water before the agitator starts, or during washing cycle. It tears up a lot of my towels, wash rags, clothes, new coats even delicates are not safe with this JUNK machine. Customer Service says it works as it was designed to do and they are not willing to buy back the washer. I have to say I will never purchase another Whirlpool washer and dryer in my lifetime! Speed Queen is the way to go...

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    Reviewed Jan. 11, 2025

    Just bought this junk, can't seem to get my work clothes clean no matter what setting probably because it's high efficient it will wash for an hour and a half with no water, not sure how that is supposed to get clothes clean. My old washer was 20 minutes and clean clothes but it actually used water, go figure

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    Maintenance

    Reviewed Jan. 10, 2025

    I bought 4 years ago thinking Maytag must be a very good choice but soon found out that it doesn’t wash no matter how you separate the fabric or the color or reduce the size of load! Nothing worked! Changed soap so many times to get the white clean and not stained!!! Now the rinse stop working and I will not put any money on this garbage! NEVER AGAIN I will buy this brand. Reputation is way over made. Real crap.

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    PriceRefunds & PayoutsMaintenanceRates

    Reviewed Jan. 10, 2025

    Washing machine is garbage.....again! Purchased first Maytag and in a year it stopped working. Thought maybe it was just a lemon so we purchased the second Maytag washer and within 6 months (July) same thing. Luckily we had purchased the Allstate Protection after getting stung the first time. The second washer stopped working within 6 months (December) again. The warranty deemed it beyond repair and is supposedly refunding our purchase price. Save yourself the head and do NOT waste your money on this trash!

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    Customer ServicePunctuality & Speed

    Reviewed Jan. 6, 2025

    Do not buy Maytag - a huge disappointment! After just a years, our Maytag Dryer No longer working. Not sure if the heating element has went out or what the issue with the dryer. Several calls has been attempted to their customer service to schedule a service visit. No such luck. I attempted to do an online chat to schedule a service visit. No such luck.

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    Customer ServiceMaintenance

    Reviewed Jan. 6, 2025

    Purchased a Maytag washer (and Whirlpool dryer) in April of 2024. So far we have had to have the washer repaired 7 times and the dryer 2x. The washer is the worse appliance I've ever purchased. It overflowed and we had to replace our entire kitchen floor from the water damage. They have replaced numerous parts and the last service call was a replacement of the rods and all the bushings were broken! Also the screws in the back of the washer were not the original ones or the back of the washer was not the original. They didn't line up! I've called the company 3 times to seek a replacement or reimbursement to no avail. I've written to BBB who also contacted them but to no avail. I wish there was some way to get some satisfaction!!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 3, 2025

    We purchased a MAYTAG washer Model #MVW7232HW2 on 7-5-24. Less than 6 months later (and over the holidays) the control panel/brain went out. It is on backorder with no anticipated arrival date. Customer service was rude and REFUSES to help. They stated “we just have to wait for the process to work.” Several trips to the laundromat later - we are beyond frustrated that we not only purchased from a company that we thought was reputable, but have found how deplorable their customer service is. Our next step will be contacting the Better Business Bureau. Shame on Maytag for producing junk and refusing to supply parts for repair within a responsible amount of time.

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    Reviewed Jan. 1, 2025

    I bought a new Maytag washer and dryer set in Aug of 2024. I had to request a replacement dryer twice due to deficiencies with the product. On the 3rd deliver, I requested them to just take them back but they refused. All of the reshipments resulted in my order exceeding the 48 hours permitted to do a return. Do not buy these products. I've had them 4 months now, they do work but they are very loud and both products are now squeaking in addition to their normal loud noise.

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    CoveragePunctuality & Speed

    Reviewed Jan. 1, 2025

    I bought a dryer in June 2023 and not more than a year and a half later it died on me. I spent over $550 on it and I will never purchase a Maytag again. And for people that don’t know, the 10 year limited warranty is only for the drum and not the electric parts I was never told that, but I guess it was my fault not looking it up but still why put a warranty that doesn’t cover electronic on it that’s the first thing to go out. This company is a fraud. Again, I will never buy me Maytag product ever again.

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    Price

    Reviewed Dec. 28, 2024

    Maytag washer MVW6230HW...two years old...now leaking oil underneath. Ruined floor. A piece of crap machine. The clothes come out in a twisted mess. I’m just sick. I had to go buy a new washer today… this one is not worth another dime in repairs. TWO YEARS OLD! Come on Maytag!!!

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    Customer ServicePriceMaintenance

    Reviewed Dec. 24, 2024

    Bought the Maytag front load washer MHW6630HC2 washer in 2021 (delivered 2022) for which I paid over $1,000 and the control board just died before Christmas 2024. The machine stopped working in the middle of a load. Repair will cost over $350. I’ve read online that this isn’t an uncommon problem with Maytag washers. I have an LG in a house we rent and my daughter has LG - no problems. We thought the Maytag was a better machine but we were fooled. I called Maytag and they basically said too bad since I didn’t have an extended warranty. I’ll never buy a Maytag or whirlpool product again!

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    Customer ServicePunctuality & Speed

    Reviewed Dec. 23, 2024

    I bought a brand new Maytag washer in January 2024. It worked ok for nine months then the locking mechanism jammed. I waited over a month to get it fixed. Now, a month later it has jammed again. Can't get a hold of customer service. Spent $700 for a piece of crap. Never again!!!!

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    Staff

    Reviewed Dec. 20, 2024

    Don’t do it!! I have a washer less than a year old sitting with water and clothes in a locked machine and they can’t send a technician to look at it for 2 weeks!! I even told them my son works with chemicals and needs to wash his work clothes every day. Completely unacceptable!

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    Customer ServicePrice

    Reviewed Dec. 14, 2024

    We have both a washer and dryer that were made by Maytag and installed on May 22, 2022. We have had nothing but problems with both the washing machine and the dryer. I have paid over $500 in service calls for people to come out and repair them, I would not recommend them to anybody. The clothes do not get dry and you can’t customize the cycle. To run a load of white towels through the washing machine is two hours and 45 minutes and to dry that same load of clothes is over an hour and 35 minutes. Besides the drying problems, we continually have went back up in the blower motor and I just paid someone again $120 to come out two days ago to remove the excess lint. See attached photos.

    The detergent in the compartment in the washing machine is supposed to sense the size of the load and release the right amount of detergent after about two loads of laundry, water backflows into that compartment and diluted the liquid detergent is there so basically you’re washing with zero laundry detergent and just water. The model number on the dryer is MED8630HW2. Model number on the washer is MHW8630HW4. I would advise you to stay away.

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    Staff

    Reviewed Dec. 14, 2024

    Purchased washer with the largest top load drum that I could find. I think 5.6. This thing is huge, great for king size thick comforters. So I thought. Well, if you can get it to actually max fill or hey I'd even medium fill that would be great. With or without water it agitates. Stops and say sensing..sensing why.. the outside drum spins then sometimes the center spins. The water level seems to be stuck on the smallest sensor. It never gets past it no matter how full the washer is. I've even, during the wash cycles paused and hit the fill button. Closed the lid.. it would fill all the way to the top..finally. (it thinks it's in soak mode) so I hit play to get it going again annnnnd, empties, spins out and says done. Try, try again...same results doesn't matter what cycle it it on.

    Another.. some clothes and blankets I can only wash in cold or cool water.. every time the rinse cycle is very warm if not hot. I did find this out after my first few trial washes. Tried to return.. Lowes doesn't take back after 2 days unless you buy with their card. Tried to get Maytag to help, they said since we didn't buy from them they couldn't take them back. Just want you to know your options for returns so you're prepared in case you're not happy. No one wants to take them back, because they know that no one will be happy with these machines...

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    Reviewed Dec. 13, 2024

    Bought a Maytag commercial 5 years ago past July. Every year one or two things broke all the way up to end of warranty. Every part was replaced twice. Four months after warranty end, electrical board is going again! Rip off!!

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    Contract & TermsSales & MarketingPriceStaff

    Reviewed Dec. 12, 2024

    Horrible products and service. Recently 4-year-old washer which costed me $560 broke down. I paid $130 to Maytag to troubleshoot, Technician come over and quoted me $889. How can repair be more than a cost of new product. MAYTAG IS A SCAM. PLEASE STAY AWAY FROM THEIR PRODUCT. THEIR 10 YEAR WARRANTY IS ALSO A SCAM.

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    Customer ServicePricePunctuality & SpeedMaintenanceStaffTransparencyResolutionTimeliness

    Reviewed Dec. 12, 2024

    Updated on 10/23/2025: If I could give no stars I definitely would. I purchased a Maytag washing machine just over a year ago from Teppermans and it is now broken for the second time. The first time it broke it was 5 weeks old. Appliance Pros sent a tech 3 times over 4 weeks who finally fixed the issue. I was without a washer for a month. I took 3 days off work and the tech would sometimes not show up.

    A year later the washing machine isn’t working again and Appliance Pros said they were sending a technician yesterday (took another day off work) and surprise no tech because they gave him my phone number with a missing digit. So that’s now 4 days off work and several trips to a laundry mat. I’ve incurred more in lost wages and laundromat costs than the machine is worth and I still have no response as to when a tech will be available to come and look at it let alone get it fixed. I find this unacceptable for a washing machine that is a year old. I will never buy a Maytag washing machine again.

    Original Review: I purchased a Maytag washing machine and had it for all of 6 weeks before it broke. It stopped draining and I was left with a sopping wet mess. A repair person has been to my house 3 times and I’ve been without laundry for almost a month. I’ve had to take time off work, inconvenience family members to come and wait for a repair person and spend money at a laundromat. I bought a brand new Maytag washer because I thought they were reliable. I will never buy another one and I will tell everyone I know what a disappointing purchase it was.

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    Customer ServicePunctuality & SpeedRefunds & PayoutsMaintenanceStaff

    Reviewed Dec. 7, 2024

    My Maytag dryer is 20 months old and the drive motor that's on the 10 years warranty has to be replaced. I ordered part from Whirlpool Rep, told item was in stock and I'm supposed to get an email when it ships. I'm still waiting on the email. Maytag washer was barely 3 years old and started stopping in cycles or spinning only to not pick up speed and die. Some of the cycle types have never worked. I did buy the extended warranty. Belt and another part were finally replaced.

    This week it would stop in a cycle and three lights would flash. There was also a strong burnt grease smell coming from it. Tech came and said the problem was low water pressure which is laughable. One time water kept pouring in and filled the drum over halfway. I was also told they don't have motors so no grease burning to smell. What runs it? I'm getting it repaired and the dryer part but will not install. I'm buying a better brand of both and will sell for junk. People, research the time frame that's allowed for their products to be repaired in. They could owe you money for the wait. I told the tech yesterday he had two days not counting the weekend to fix the washer. Check with your states lemon law on washer and dryers. All states are different but if yours falls into your states guidelines, you may be able to get a new washer replacement or your money back.

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    Customer ServiceCoverageTechPunctuality & SpeedRefunds & PayoutsMaintenanceStaff

    Reviewed Dec. 4, 2024

    I am writing this out of exhaustion in hopes I can save someone else the frustration I am experiencing with my Maytag washer. I purchased a service contract in May when the washer first stopped working. The issue was never repaired correctly, and there was a recall on the machine at the time that the tech and D&G never disclosed. The washer stopped working again in late October. I scheduled a second call, waited 2 weeks for parts and then found out in early November it needed several more parts and extensive work to repair. It does not operate at all, and it is a fire hazard according to the technician. He said they noted their recommendation for a replacement in the service notes, but D&G denies seeing the notes.

    I have tried calling D&G and Maytag to ask them to refund/credit back my service plan since the machine does not work, and they can't tell me when the parts will be available. So far, they have refused to replace the machine or credit my service plan. They state I must wait for the repair even though they can't tell me when they can have it repaired. Further, they require the machine breaks down 3 times before they will consider honoring the replacement clause in the contract. If you are considering a Maytag appliance or an extended service contract, do yourself a favor and go a different route.

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    Reviewed Dec. 3, 2024

    Just purchased a set in March. Had to have the tech come to my house 5 times for the washer and dryer. Now the washer says suds all of the time even tho we aren't using heavy amounts of soap, and yes we are using HE! It threw a code e1 f9 and we couldn't get are clothes out of it for almost 2 days, and when we did get it open I had to hand ring every piece of clothing out because they were soaked!! Do not recommend buying Maytag!

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    Reviewed Dec. 3, 2024

    I bought this used washer for $200 on Marketplace. Boy, I was bamboozled & can see why they were selling it!!! Worst washer EVER!!!! I wish that I would have read the reviews first. Manual states, "low water washer." YOU GOT THAT RIGHT!!! Water level only fills inches below clothes & leaves clothes dry on top!!!! Agitator is not aggressive at all, it just sloshes clothes around somewhat. Save your money!

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    CoverageRefunds & Payouts

    Reviewed Nov. 26, 2024

    I have had a Maytag washer for 2 1/2 years. I have had to have someone come out and fix things on it 3 times and about to be a 4th. Of course, it is never something covered under the warranty. We have actually paid for a new washer with all repairs that have been done.

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    PriceRatesTimeliness

    Reviewed Nov. 25, 2024

    Purchased a Maytag washer in Canada direct from Maytag.ca and am very happy with it. But the price went down by 100$ the very next day. They will not honor price protection as they say it's a promo. Will not buy direct from them again.

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    Reviewed Nov. 22, 2024

    Absolute junk - destroyed so many items - sweaters, dish regs, jog pants - literally shredded. Using the drain and spin - doesn't do anything - it adds more water so items are still waterlogged after the cycle. DID a 2 year old design this washer. Photo is one of MANY destroyed items - less than 3 years old the washer is.

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    Refunds & Payouts

    Reviewed Nov. 21, 2024

    I bought my Maytag a year ago. It wouldn’t work the day I bought it from Lowe’s brand new. Returned it and stupidly got the same thing. It works when it wants to, it starts a cycle but doesn’t run through the cycle, goes straight to “ done”. Walk away thinking the washer is doing its job. To come back and see the clothes are still dry. Sometimes it never has an issue, most days it chooses what it wants to do.

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    Customer ServiceCoveragePunctuality & SpeedMaintenance

    Reviewed Nov. 20, 2024

    On July 23, 2024 they delivered my Maytag washer. It worked very well for one month then the computer sensor went out. The repair guy came and told me that it got water in it. That's why it burned it out that was seven weeks ago. They were supposed to come today which is November 20 to repair it and they have delayed it for two more weeks, this is the worst experience I've ever had with Maytag Washer. I've never bought a brand new wash machine machine had a break in within one month. I wouldn't recommend anyone buying a Maytag washing machine ever. They will not replace it because they say it's repairable. A brand new washer should not have to be repaired. I have no idea how they could say Water got into the computer. It's a wash machine. Of course they get water. They've been giving me the runaround for seven weeks like I said and now they want me to wait two more and they are the most unhelpful customer service ever.

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    Customer ServiceCoverageMaintenanceStaffCommunication

    Reviewed Nov. 15, 2024

    We purchased a new top of the line Maytag washer and matching dryer and pedestals 6 months ago. FIVE weeks ago, it started shooting out codes of F3 and E6. Called place we bought the washer/dryer from and they contacted Maytag for service work. Repairman came and replaced the motherboard and it still would not work. The technician spent over an hour with the "master technician" from Maytag trying to repair it and had to order more parts. The parts were supposed to be here in a week. Just found out yesterday that the parts were just shipped on the day they were to have arrived at the repair place for them to install them and will not be here for almost another week. No communication.

    We are now 5 weeks plus into not having a washer. I am having to haul my clothes to get them washed and then bring them home to dry them. This is not what I signed up for. I was wanting a new matching set for when my husband and I retired. It looks like we are going to have to buy yet another set, DEFINITELY NOT MAYTAG! We are going to make them repair it, but they are trying to run out the warranty on the washer. I have always had Maytag in the past and had very few issues with their machines. My father used to sell them and swore by them. Not anymore! Please DO NOT BUY MAYTAG ANYTHING. We are beyond frustrated with this company. They do not stand behind their products.

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    Reviewed Nov. 15, 2024

    I've have a Maytag Centennial washer and dryer and they have been the worst appliances I have ever owned. The water sensor NEVER allows enough water to clean leaving whatever is on the very top of the load to stay dry and dirty. The cleaning cycle is only 10 mins which is not enough time when there isn't an agitator (which is supposed to be better for your clothes) or enough water. I have to wash EVERY SINGLE LOAD TWICE, sometimes 3 times, so how is that saving water exactly? And large loads, forget it. If I fill it more than halfway, the top half of the clothes do NOT get clean. The pre-soak cycle is a joke and if you try to soak it any longer the washer by keeping the lid up, it AUTOMATICALLY drains the water so you have to refill it, wasting soap and water. So again, how is it energy efficient?

    The dryer leaves BURN marks on everything even on the low setting and if you dry anything on low, you have to to dry it 3 times. I've had to throw away 2 quilts and countless shirts because of the dryer damage. Whoever made these appliances should be fired because they are the dumbest person on the planet. I will be throwing both of them away and purchasing a dryer and washer with an agitator this weekend. I will NEVER buy a Maytag product ever again.

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    Customer ServiceTechPunctuality & SpeedRefunds & PayoutsMaintenance

    Reviewed Nov. 14, 2024

    I have owned my MAYTAG washer for 6 months. It is still under factory warranty. When it broke, I called the support line (you wait on hold for over 15/20 min every time). They sent a 3rd party service group to my house. They had to order the broken parts which were both circuit boards and the drain pump. It took 2 weeks to come in. Once they installed that, the service provider realized that the rotor, the stater, the shifter and magnet base were also broken. They have had these parts on order for 2 weeks as well. My washer has been broken for 5 weeks now and is STILL not fixed. Maytag refuses to send me a new washer even though the entire top half has been replaced and they still have yet to replace everything below the tub. They also refuse to reimburse my laundry expenses for these past 6 weeks. SAVE YOUR MONEY. Do NOT buy MAYTAG or WHIRLPOOL products.

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    Staff

    Reviewed Nov. 12, 2024

    Absolutely the worst washing machine ever owned. Walks with every rinse and spin cycle. So loud can be heard outdoors with the doors closed. Walked into dryer and disconnected the dryer vent. Carbon monoxide. Service rep came. Said just a flaw with the type of machine. Even with trying to level clothing perfectly still the same hassle. Because of the incident with dryer vent must babysit machine with every load. Do not purchase this machine. Not only is it a nuisance it Is dangerous as carbon monoxide poisoning could've happened but it's also damage causing as rattling cracks tile flooring.

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    Customer ServicePriceRatesTimeliness

    Reviewed Nov. 8, 2024

    Purchased a Maytag Washer Model MVW7230HC Aug. 5/2020. This year Aug. 9/24 the Main Control board went for a total cost of $609 for parts and service. I could have bought a new one for that price except I would have had to buy the matching dryer as they are in our entryway/mudroom. The set was still like new - maybe do 2 loads a week. I wrote and emailed Maytag 3 times already and absolutely no response. Very poor product and Very Poor Customer Relations.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 5, 2024

    My machine is not even a year old and I have been waiting on a piece for over a month. Each time I’m on hold for over 45 min to just speak to someone. And then they give me the runaround. I have had the machine for less than a year and it has been sitting for 3 months while they are waiting for the part. Customer service is not helpful and give different answers. So I have $1000 dollar machine that is less than a year old that is sitting because I can’t use it. While at the laundromat I met someone who has the same issue with the same machine.

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    Reviewed Nov. 4, 2024

    We purchased a washer (Model: MVW6500MBK0) about six months ago and it is having issues. Not only is it really loud but it will not spin out all the water. Everything is still dripping water when it is done. It is now not even starting half the time. It acts like it is going to start, locking the lid and all, but nope. I have been trying to get ahold of customer support for almost an hour now. STAY AWAY from Maytag.

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    Reviewed Nov. 4, 2024

    Maytag Bravos. We’ve had it for a few years and as the years go by, it gets worse and worse!! We went from large loads to medium loads BUT NOW we have a hard time with small loads. It does its wash THEN during to the spin cycle, it DOES NOT complete this cycle then the machine shuts off. NEVER AGAIN buying a Maytag!! What a piece of crap. If I know someone that’s considering buying one and we’re around, WE WILL tell them our problems and hopefully they’ll buy another brand. Good riddance Maytag.

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    Reviewed Nov. 3, 2024

    Bought a Maytag agitator washing machine and it is AWFUL. Everything gets twisted together which makes the clothes get stretched out of shape and then most of the items need to be ironed if you don't want to look like you slept in them. The water level is so low that it would not dissolve the detergent - even the new laundry sheets would be left in pieces and leave white marks on the dark clothes. Why isn't there a class action suit against Maytag?

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    Refunds & Payouts

    Reviewed Oct. 28, 2024

    Purchased Maytag Washer and dryer in February 2024, delivery date 2/22/24. Worst experience ever! The washer has been repaired twice and dryer once. The products were purchased from Home Depot and Allstate (five year) warranty. Both companies keep referring me to other, no resolution to issue. I'm frustrated and continuously transporting our cloths to be washed, while new machines are inoperative. It's time to provide us with new machines or reimburse my money. I am also going to contact BBB, media and others regarding this matter.

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    Customer ServiceCoveragePriceMaintenance

    Reviewed Oct. 28, 2024

    I purchased a Maytag washer and dryer approximately 2 years ago traditional top-load washer. Although the dryer works fine, the paint finish on the top of the dryer is already wearing through to metal. It is so cheaply built that the metal feels like the same thickness as a Beer can! The WASHING machine on the other hand is by far THE WORST APPLIANCE/WASHING MACHINE I have ever owned DO NOT PURCHASE A MAYTAG TOPLOAD WASHER!!! IT does NOT get your clothes clean!! IT will TIE them up in knots that would make an Eagle Scout proud!! And I have tried every setting/combo on the machine!!

    It does not cover the clothes with water... thus they sit in their dirty water the entire wash cycle!! And I have tried on several occasions to contact customer service to no avail!!! I actually hoping the machine will break so I can get rid of this overpriced piece of garbage and buy a traditional high quality speedqueen washing machine! YOU HAVE BEEN WARNED

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    Customer ServiceCoverageMaintenance

    Reviewed Oct. 23, 2024

    My Maytag Washer MVWX655DW1 was violently spinning, called MT customer service, they transferred my call around 5 different operators within 2 hours on hold, the last person finally told me the "10 years warranty" is for the motor and the drum ONLY. Anything else that broke down, I'm responsible to fix it. This washer is in my vacation home, we use twice/mo during 3 months we stayed there and the washer is 7 yr old. It means we used it totally 42 times. What a joke for an American brand. Stay away from this brand. You have warned.

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    Reviewed Oct. 22, 2024

    The absolute farce in design requiring an Afresh cycle to be run before another load is run. You have machine loaded and soap inside, but when you start cycle., a message to empty machine and run a clean Afresh cycle. Never had a machine requiring a clean cycle before cleaning and I will never buy another Maytag with this again. This is inconvenient, a waste of water, soap, electricity, but mostly my time.

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    Customer ServicePunctuality & SpeedRefunds & PayoutsMaintenanceStaff

    Reviewed Oct. 22, 2024

    In April 24,2024 I bought a 4.5-CU High Efficiency Stackable Steam Cycle Front Load Maytag Washer machine for $1003.45. I am very disappointed with the product, because it does not drain when running WHITES, TOWELS, AND BULKY ITEMS cycles. I had contacted Maytag customer service many times, they scheduled service for July 10th, August 21st, August 28th, September 18th, and the machine still doing the same.

    In the beginning was easy to contact Customer Service but after the last service in September, when I called, they place me on hold. I sent a letter. No answer yet. After many days traying to contact them, finally someone answered, and I asked for my money back because this washer machine has not worked since the beginning. The Customer Service representative was very nice and explained to me that I have to go through all the process before Maytag decide what are they going to do, so she scheduled other service for October 9th and October 16th. This is unacceptable.

    I choose to buy a Maytag washer machine because their good reputation and because I have 2 friends that have Whirlpool and Maytag washer machines that are almost 20 years old and never have had a problem with them. They wash comforters and towels, and those machines work excellently. It's obvious that they do not have the same standards of quality as before. I do not want any more a Maytag washer machine, I have had a very bad experience. I had others washer machines before, but this one has been the worst. As I said before this is unacceptable. I want my money back to buy something that help me to save time as home maker, I do not want to go to a coin laundry just to wash a set of bed sheets and a blanket and have a big machine taking space in my laundry room. I do not want a replacement, because I read reviews of people with the same problem. I want my money back.

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    Customer ServiceCoverageSales & MarketingPriceStaff

    Reviewed Oct. 21, 2024

    Needed new washer and dryer after being disappointed by Fisher & Paykel. Spent a decent amount of money and the Lowe's salesperson telling us how wonderful it is to have no agitator. Well. No. First, I have never had clothes so twisted up in a washer in my life. I have been doing laundry for over 50 years. No matter how much or how little, you have to unwind everything - and the salesperson telling us how much strain an agitator puts on your clothes. No, having stuff wrapped around like one of those twisted together sheets a prisoner would use to escape from a tower would use - that puts a lot more stress on your clothing. Things would be so wrinkled that even ironing would be impossible.

    Then, hardly any water. I don't understand how jiggling your clothes in just barely enough water to not even cover them is supposed to be good. Even the "soak" choice is just a puddle of water, nothing's being soaked. The latest thing though, is no matter what is in the washer the spin cycle is out of balance. So, if I take the clothes out and spin a few at a time it might behave, or it might not, and the noise and vibration is enough to drive you out of the house.

    What a total 100% piece of junk from day one. I have never owned an appliance I wanted to fail so I could replace it. Junk Junk Junk. And from research, it appears this is some sort of bearing problem that of course is not under warranty and expensive to repair. Maytag dependability. Right. Next machine is going to be the cheapest basic knob thing I can find. I don't need 87 different wash levels. No one uses that junk. Plus, I don't need to communicate with the washer via phone. Stop with the extra useless stuff and make a washer that works. To think my mom's Kenmore lasted 30 years. This pile of ** is maybe 4 years old.

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    Punctuality & SpeedRefunds & PayoutsMaintenanceStaff

    Reviewed Oct. 21, 2024

    I bought a Maytag front loading washer and dryer from Lowe’s a few years ago. Within the first year of owning it, I needed a repairman to come fix the washer 4 times. After the one year warranty was over, unfortunately I had not purchased an additional warranty, so I had to pay out of pocket for a repairman to come about 3 more times. I have given up and deal with the washing machine stopping mid-cycle and I just have to keep playing with the settings to try to get the load finished. I’m highly disappointed and disgusted with this brand. And now, just 3 years later I need to find another washing machine to purchase that will actually work.

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    Staff

    Reviewed Oct. 18, 2024

    Since Maytag was purchased by Whirlpool the quality has gone down to the lowest quality washers. When Maytag was owned by maytag they built a great machine. Seems no one builds a simple machine anymore. :( The government placing all the rules doesn't help at all either. Was hoping Trump would correct this as he said he would while in office but no change.

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    Customer ServiceTechPunctuality & SpeedMaintenance

    Reviewed Oct. 18, 2024

    Where do I start. Purchased Maytag washer dryer set May 2023 after lifelong Whirlpool owner. I have had 10+ repair calls between both units. Had the motor fall apart on washer within the first 60 days. Replaced agitator. Dryer has had circuit board replaced twice along with control board. Dryer sensor replaced. Maytag wants almost $400 for a one year extended warranty. Maytag will not honor lemon law since none of the repairs are the same component except for the circuit board. Repair company not able to fix washer until a week and a half later. Paying another company to fix washer before we sell both units. Maytag quality is nowhere near what they should be.

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    Customer ServiceCoveragePunctuality & SpeedMaintenanceStaff

    Reviewed Oct. 16, 2024

    Bought a Maytag dishwasher it has broken down several times. Repairman keeps canceling appts and just not showing up to repair machine. I have called Maytag multiple times over the last 2 months and they still haven’t done anything about it they scheduled me with another repairman 2 weeks ago. My appt with him is in 2 days and just got a text from him said he didn’t have the parts and was going to have to reschedule me. Keep in mind he hasn’t even came to look at the machine and has no idea as to what part or parts he may need. I am so fed up with this. Every time you have to call for repairs it’s a 45 min wait until someone answers you.

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    Customer Service

    Reviewed Oct. 16, 2024

    Purchased a washer dryer combo from Home Depot. After 4 months noticed the paint peeling in the dryer. Home Depot said it’s under warranty and to call Maytag. Customer service said they will send someone out but it’s not under warranty since it’s cosmetic! I said, "What happens if all the paint peels off," dead silence! Again she says it’s cosmetic. Even Home Depot thought it should be under warranty. Obviously Maytag doesn’t stand behind their products. We are retired so it’s not like the dryer was used that often or abused in any way.

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    CoverageMaintenance

    Reviewed Oct. 10, 2024

    The washer I bought MVW7232HW1 has been awful. It worked for 6 months. Then the mother board needed replaced. At 7.5 months it is broken again! They say it has to do with a magnetic disk covered with plastic and the prongs are broke so it is not washing the clothes. I also think the motherboard needs replaced again as it has signals scrolling across display and sometimes won’t turn on. Do Not Buy!

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    Customer ServiceMaintenanceStaffBilling

    Reviewed Oct. 10, 2024

    We purchased a Maytag washing machine, Model # MVW6200KW 3 1/2 years ago because Maytag was supposed to be such a "dependable" brand. We previously had a Sears washer which lasted well over 10 years. We purchased the extended warranty for 3 years. Well, exactly 3 1/2 years after our purchase the washing machine broke down. Had to call a Maytag repairman. He diagnosed it as a broken actuator and cam. Repair bill over $400.00. In researching this, I discovered the washing machine should have lasted 10 to 15 years. I sent a letter to Maytag customer service expressing my disappointment with the washing machine's reliability. They "respectfully declined" my request for any repair assistance since the warranty for this item had expired. (5 months ago) Way to go Maytag. So much for your logo, "Dependable from Day One!"

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    Customer ServiceMaintenance

    Reviewed Oct. 8, 2024

    I purchased a Maytag washer in February 2024. It stopped working in September 2024. We immediately called customer service to get the machine fixed. It has now been over a month and the machine is still broken. My husband and I have spent countless hours on the phone with the appliance repair shop and with Maytag customer service. I will never purchase from Maytag or Whirlpool again.

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    Reviewed Oct. 7, 2024

    It'll be a frosty day in July before I lose hard earned money on another Maytag. A stay at home mom that can't get through one load of laundry without the washer stopping and shutting down. Did I mention it's only a few years old?

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    Customer ServiceCoverageMaintenanceStaff

    Reviewed Oct. 5, 2024

    Guess what I found out after my Maytag washer quit two years after purchasing it... They literally make them to last no longer than four years! This is straight out of a former Whirlpool employee's mouth. So guess what brand she never buys... Anything Whirlpool. Same with me. Never again. Our washer knocks so hard that it moves around the floor. We've called for help and are told to level it. Nope. Then they want to send someone out to fix it for over $200. Might as well buy a new washer. Don't waste your money people.

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    Maintenance

    Reviewed Sept. 29, 2024

    Beware! Our Maytag washer model MVW7232HC2 has been the worst appliance we’ve ever brought into our home, and their service isn’t any better. We had the washer for 5 months and it stopped working. Sure they have sent people out 4 times to try and fix, but still not repaired after 3 months. Took my clothes to a laundry mat and had some stolen so I’m basically stuck washing clothes in a bathtub. Worst mistake ever and thanks for nothing Maytag. This washing machine is a piece of junk at best.

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    Customer ServiceCoverage

    Reviewed Sept. 29, 2024

    I bought a new Maytag washer from Best Buy, thinking it’s in the best in market. The washer quit after around 4.5 months and their Maytag designated service partner (Diamond Factory) couldn’t fix it after 4 service visits and replacement of 3 controllers and other parts. I’ve been going to the Laundrymat for over 45 days, with no sympathy for Maytag, Whirlpool or Diamond Factory. DO NOT BUY MAYTAG WASHERS.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 26, 2024

    Bought a new Maytag front load washer and dryer. This is the worst washer I have ever used. The quick wash doesn't spin the clothes enough. They are literally still wet. I called for repair, that's the way it's made. They cannot adjust the spin cycle so I have to respin it if I want to use the quick wash. Duh, defeats the purpose of a quick wash. Contacting the company customer service was worthless. I put everything in my first email, then the rep asked for complete details again. They obviously don't listen or care. Then she said the quick wash was only for 3-4 items. Told her it still did the same thing. I will never buy Maytag again. The doors are so cheaply made. I'll be lucky to get several years from this set. I wish I would have bought the GE

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    Customer ServiceCoverageTechPricePunctuality & SpeedMaintenanceStaffBillingTimeliness

    Reviewed Sept. 25, 2024

    We purchased a new washer and dryer 3 1/2 weeks ago. The dryer started making a metallic noise which got worse and worse. It was on a weekend so we waited until Monday to call the repair people that our warranty covered. They told us it would be a week until they could send someone out. I was furious. I called a private company that I trust to come out and see if they could figure out the problem. They diagnosed it right away, but it is a costly repair so I thought we should let our warranty cover the cost. Lo and behold there was a cancellation and their repairman came out the next day. Of course, he didn’t have the part and needed to order it.

    I wasn’t available when he came so my husband watched what he did, but didn’t think to ask how long it would be before he received it. I’m so angry I could spit! I had a working dryer about 13 years old that I gave away because of this new one. We paid cash for both appliances. I wish we had put on a payment plan now because I wouldn’t pay another penny on either one and they could come and repossess them.

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    Punctuality & SpeedMaintenance

    Reviewed Sept. 23, 2024

    I have a 9 month old Maytag washer mvw5430mw. The lid locked with my clothing sitting in wash water. The machine went dead. Service is under warranty. They told me I need a new pump. We unplugged the machine waiting for it to let us open the lid, so we could retrieve our clothing and take it to a friend's house to finish washing it. It's been a week. Waiting for the part to be located. Then, they'll fix the machine. At this point, I'd like a new machine, different brand. Don't buy this loser!

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    CoveragePriceMaintenance

    Reviewed Sept. 23, 2024

    We bought a top load washer on 1/31/22 for $850, lasted 2 1/2 years. I had to replace the rods that hold the drum three weeks ago, and now the board went out. We average one half load of clothes a day, only three people in the house. The part isn't under warranty and costs over $300. I will never buy another Maytag appliance, complete junk.

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    Coverage

    Reviewed Sept. 18, 2024

    Maytag Washer broke down after 2 years with repair estimate of $600+. Already spent $200 for repair after first year. Out of warranty in 1 year and 10 year Limited Parts warranty does not cover my parts. DO NOT BUY Maytag or Whirlpool without the extended warranty because their machines are junk.

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    Customer ServiceCoveragePricePunctuality & SpeedMaintenanceStaffValueHonesty & Transparency

    Reviewed Sept. 18, 2024

    2 month old Maytag washer broken. Tech replaced actuator, ordered wire harness, control board, and lid latch. Lowe's would do nothing for me. Maytag only wants to fix it but takes forever to fix it. Complete junk, no customer service and Maytag does not stand behind their products. They have rude customer service that can't make decisions and has no authority to help you. Phone line is only open Monday thru Friday during work hours. Try to call from work finally get a person who can't help you and take an hour of your time without your boss asking you why you have been on the phone so long. All they can say is we can send someone out. If you ask questions they do not know anything but will deny or lie to you just to get you off the phone. Do not buy extended warranty. Not worth it if it takes them a month to fix it. Also if it breaks after 2 months. Ask yourself how often this product is going to need to be repaired or last.

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    CoveragePriceMaintenanceStaff

    Reviewed Sept. 17, 2024

    This has been the worst washer I have own. First I was told I could purchase an extended warranty. The representative changed her mind. There was a difference in a definition of an English word. I eventually got an estimate to repair the washer. The repairs cost more than a new washer. While the service is equally horrible. I recommend consumers Stay away from this brand.

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    Reviewed Sept. 12, 2024

    Maytag mvw 565 fw1 top loader bought in 2020. Worst machine l have ever owned. Out of balance since new. Never had a trouble free spin with it. Replace all new suspension rods, rub pads and lid switch. This machine was 750 bucks and l will NEVER BUY MAYTAG AGAIN. JUNK JUNK JUNK.

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    TechStaff

    Reviewed Sept. 9, 2024

    Without a doubt the worst tech support company I have dealt with... Washer 14 months old 2 months out of warranty and now making a loud noise. Maytag doesn't provide any service tech... What kind of quality is this.. Horrible service.

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    PriceRefunds & PayoutsMaintenanceStaff

    Reviewed Sept. 9, 2024

    We bought a Maytag washer in 2020 and by 2023 the lid (plastic part) around the lid locking mechanism had broken, so the locking mechanism would not work--thus, the washer would not start. After reading multiple reviews about this poorly designed lid, I contacted Maytag. The CS rep said that this was not a warranty issue and that I would need to pay a company referred technician to come out and diagnose the problem. My photos of the broken lid would not suffice. Then, I would need to pay approximately $300 for a new lid, and then pay for the labor charge to install it. This is definitely a common issue and Maytag will not take responsibility for the poor design of the lid. Stay away from Maytag!

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    CoverageMaintenanceHonesty & Transparency

    Reviewed Sept. 7, 2024

    I honestly haven't been very happy with my Maytag washer that I purchased 4 1/2 years ago. I have had to replace the drive hub 4 times in the last 6 months or less. I will be going on my 5th time replacing another drive hub that was just replaced 5 days ago.

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    Customer ServicePunctuality & SpeedMaintenance

    Reviewed Sept. 1, 2024

    Maytag washer, 5 month old. Basket, motherboard, wiring harness, lock, suspension pump, who knows what’s broken. They’ve been out 7 times, still down for last 3 months. Have taken 7 days off work to be here for repair person. Have spent hundreds at the laundromat, and WORSE customer service. Told we just need to keep fighting. Told we someone will call back. Crickets. Told it’s “fixable”. Maytag has now spent more on parts and labor than if they would have just given us a new machine. I’m done with all Maytag. Can’t wait to solve this and get my new Speed Queen. IF I COULD GIVE THIS LESS THAN ONE STAR I WOULD.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 31, 2024

    We purchased a new Maytag washer and dryer. Everything was great and then the washer started destroying our white clothes. We tried to troubleshoot, stopped using bleach, oxiclean, etc., even changed to cold water, delicate cycle. Didn't seem to help. My husband has white under shirts. We’ve had to buy more due to the washer. Reached out to customer service, still waiting on a response.

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    Customer ServiceTechPunctuality & SpeedMaintenance

    Reviewed Aug. 30, 2024

    We purchased a Maytag washer and dryer set in June. The washer is still working however a month after purchasing the dryer the motor went out. Using the Maytag warranty we called to have it repaired. My husband told the tech that based on the noises the motor was not working. The service tech arrived a week after we called. When the tech arrived he diagnosed that the motor wasn’t working however don’t have one on the van. The tech had to reschedule and come out a 10 days later.

    When appointment day came in the appointment was cancelled due to the tech not being at work that day. We then had to wait another 10 days for him to come out. At this time the appointment was rescheduled due to him not having enough time to come out that day. We are now approaching the 5th week and are still waiting to get our dryer fixed. This has been a horrible experience. We have a household of 5 and a lot of laundry. Do not recommend.

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    Punctuality & Speed

    Reviewed Aug. 30, 2024

    We purchased a MIT, Maytag Industrial Technology, 22 kg washer. The metal has quickly rusted. It goes off balance a majority of the time even with the lightest of loads. We have made many prior Maytag purchases, but this washer is the worst of all. We have had Maytag repair out many times to no avail. Caveat emptor.

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    PriceRefunds & PayoutsMaintenance

    Reviewed Aug. 28, 2024

    This was my first Maytag set I have ever owned and will be the last. I always wanted a set but it was cost prohibited for me until now. I have owned both for a year and have already had the repair out 4 times and is now going to have the. Here again. They have replaced everything that could have been replace minus the motor and still it keeps failing. After the first breakdown at days before the warranty ended I decided to purchase the extended warranty. Glad I did; however the downtime isn't worth it. I wish I'd purchased another washer with the money I paid for the extended warranty. Maytag used to put the service guy outta work but now He work a lot of overtime apparently. NEVER WILL I own Maytag again.

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    Customer ServicePriceMaintenanceStaff

    Reviewed Aug. 24, 2024

    Bought brand new Maytag washer and dryer. 1 month after I had bought appliances the dryer knob broke twice and then a third time plastic junk. Then the dryer started squeaking and the washer sounded like a train coming. The washer basket began to rust at the top and it’s been one thing after another. I called the warranty division about the knob and they sent a new one but that broke as well.

    The metal housing on this knob turn should not be plastic because they will continue to crack on the inside and break. So I called the warranty division about the rusted basket (10 yr warranty on washer basket) and was told it may cost around $300 for trip service call and labor and that was just an estimate. It could be more. I told the rep "never mind". I will sell the junk and buy another name brand. Mind you, I had a Frigidaire front load washer with a stainless basket for 12 yrs. and I never had any rust issue. My Frigidaire dryer was 17 years old with no issues.

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    Maintenance

    Reviewed Aug. 23, 2024

    I bought a Maytag 8 months ago and it broke down. They said it might be the wire harness or the pump- My last washer lasted me 20 years or so with minor break downs- I will never buy a Maytag again any product- Just like when my Samsung fridge died I will never by Samsung again - only the t.v. Samsung is good- They must think we print money to cheat people like they do.

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    Maytag Washers & Dryers Company Information

    Company Name:
    Maytag Washers & Dryers
    Year Founded:
    1893
    Address:
    553 Benson Rd.
    City:
    Benton Harbor
    State/Province:
    MI
    Postal Code:
    49022
    Country:
    United States
    Website:
    www.maytag.com