Maytag Washers & Dryers Reviews

It was still under manufacturer's warranty so they replaced the motor. I purchased an extended warranty (thank goodness)which has at least saved me the hundreds of dollars on repair bills. Since May of this year (2003) this washer has had the pump replaced twice, the transmission rebuilt, then replaced, and now they say they think it is a bearing. It has not been in working condition now for over a week. The sound that I originally heard has never gone and has worsened. It became a loud, shrill, whirring sound during the spin cycle, then developed into a clanking, and then began happening during the entire cycle. Now it does not spin at all. The technician is as frustrated as we are. He has even held the phone up to the machine for the Maytag technicians to hear. They say things like we don't really know what is causing that, try ....... or let's just leave it and see what develops.

Bottom line is that it has never been fixed. I have contacted the Maytag company multiple times - they refuse to replace the machine. I have contacted Maytag Dependability Plus (the extended warranty holder) they refuse to replace it unless four separate instances occur. However, they do not consider it separate unless it happens more than 30 days apart. In other words, I could go on forever having repairs done all as ONE Incident!! I feel cheated and thouroughly disappointed in the Maytag company - I'm having second thoughts about their products quality, but even more so, I have TOTALLY lost faith in their customer service.

I did some research on the Maytag with local dealers, some don't or won't carry maytag, one place told me the cost of the machine she wanted to send was $600. Compared to the $766.78 that I paid for mine. ( plus all of the service call cost and parts cost) I called her back, now she wants to refund my money AS Long as I send her a copy of my original receipt. She won't re-emburse me the tax's or the delivery fee. I have not kept the original receipt for three years. I can send a copy of the Visa Statement I paid with. I feel I am getting a run around. I have contacted the Visa Company and they are trying to find the copy of my payment( where I paid it all off at one time)This shouldn't happen to the consumer. I paid $1299.27 for a washer-dryer set in good faith to the maytag co. and Sears and their both giving me the run-around. I don't know about you, but that kind of money comes very hard to me. I was expecting to use this set without problems for a few years, but all I've gotten is a BIG FAT HEADACHE I would appreciate any help you might be.Thank you!!