
Maytag Washers & Dryers Reviews
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About Maytag Washers & Dryers
Maytag offers washers and dryers designed for reliability and heavy-duty performance. Its product range includes front-load and top-load washers, as well as gas and electric dryers. Since 1893, Maytag has focused on creating appliances that hold up to rigorous use, featuring user-friendly controls, strong motors and extensive wash cycles.
Visit www.maytag.com- User-friendly controls and features
- Quiet operation during cycles
- Frequent mechanical failures reported
- Poor customer service experiences
Maytag Washers & Dryers Reviews
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Reviewed Jan. 12, 2006
In Nov. 2000 we purchased a Maytag MAH4000AWW washer. Soon after the mold appeared but we wrote it off to bad design. It wasn't until the end of Nov of 2005 that we had our 1st proble- the drive motor burnt out. We called and a repairman replaced the motor for free but we still had the labor cost of $132. We were unaware and unnotified of the lawsuit until our 2nd problem occurred two days ago. The machine will not drain and the clothes have not been run through the spin cycle.
When my husband did a search for information, that's when we found out about the lawsuit and that we were too late to file a claim. I went to the website concerning the claims and it had an update for Dec 20, 2005 - clearly durning the time we had the 1st repair done and yet the repairman still said nothing about the lawsuit!
Reviewed Jan. 6, 2006
Several hundred in repairs. Damage to tile under the washing machine. It apparently started as a small, unnoticeable leak.
Reviewed Jan. 5, 2006
Couple ages 68 & 67 bought new Maytag washer in spring of 2003. Fall of 2005 washer acts up, called repair company, approx $300.00 to fix. Can buy new for that price. We thougth at our age if we got a Maytag it would be the last one we would have to purchase.
Damage is to my checkbook & Maytag's reputation. You can be sure not of my children, grandchildren or friends will ever purchase a Maytag product.
Reviewed Jan. 4, 2006
On March 11, 1998 I have purchased a Maytag front load washer mod. MAH3000AWW S/N 25100744UF and a dryer mod. MDE3000AYW S/N 12231000UF. The dryer never presented any problems but the washer have continuously several problems. On Jan 4th 2000 the washer had a belt problem, see case # 3880722. On March 13th 2001 the technician had to replace the motor and the motor control board, see case # 4413124. On Aug. 23rd 2001 the technician had to replace the whole main bearing assembly.
On Feb. 18th 2002 the technician had to replace a broken bolt that holds the counter-weight. Now I have to replace the MACHINE CONTROL BOARD because the components "Q6" and "R11", on the same control board, got damaged by a defective DOOR LOCK WAX MOTOR, the estimated cost for this repair is about 400 dollars !!!! When I purchased the washer I paid 928 dollars plus tax and so far I have spent more than 1000 dollars for repairs plus the 400 dollars that would cost me now to replace the main control board end the door lock wax motor.
I don't think this is fair. When I bought the washer I was convinced that I was buying the best on the market and it turned out to be the worst nightmare I had ever purchased. Today, Jan. 4th 2006, I contact Maytag Customer Service and their representative that came on the phone did not give a damn about my problem and the only choice he gave me is to purchase the Maytag parts needed for the repair at a price much higher then other prices offered in the internet by other companies. I ask the Maytag Customer Service Representative that was on the phone with me if I have to dump the washer and purchase other brands like Whirpool; his answer was: "Well, go ahead, that's your choice" THANK YOU MAYTAG !!!
Reviewed Dec. 21, 2005
I purchased both a Maytag washer and dryer from my local home depot in October of 2004. I was under the false impression that Maytag was a reliable, long lasting appliance that would require little or no maintenance. On December 5th, 2005 I entered my laundry room to find water all over the floor, and flowing into adjacent rooms. I contacted the Maytag Customer Service line, and was taken on a journey of rude conversations, and very unhelpful people.
I was finally able to get a service provider scheduled, and needed to fight for the parts and a portion of the service call being covered by Maytag. Low and behold, guess who didn't arrive on the scheduled day, and called late in the afternoon, after my wife had taken off work to wait for the repairman. He stated that he didn't get the required parts. Again I was relegated to call the customer service line (an oxymoron) to try and get a resolve to the situation. I was able to get another service date, and also the conceded to cover the full cost, but only after over an hour on the phone, and demanding to speak to a supervisor. Once I was able to speak to the supervisor, he was quire rude, and frankly had no concern that their product was defective.
After a verbal tussle with this pleasant man, he put me on hold for 20 minutes, and then came back to say that against his recommendation, his supervisor has agreed to cover the service call as well as parts. The day before the next service call was to occur, we received a call saying that the repairman was unable to meet the obligation, and would not be available indefinitely. Again, I was forced to spend over an hour exercising verbal judo with their customer service line. Finally, they conceded to contract an independent service to perform the repair this upcoming Friday. Again, one of us will need to stay home from work to be there for the repairman.
I am not holding my breath, and fully expect another disappointing experience. I have suggested many times that they replace the defective machine, and was only scoffed at, and given the company line. I will continue to battle this situation, and I fully intend to express my concern to the retailer that is also selling this inferior product. When at all possible, I will replace both the washer and dryer and will never purchase another Maytag product.
Reviewed Dec. 20, 2005
I purchased a Maytag washer & dryer from Lowes Home Improvement Store. I purchased a Maytag because their quality of work has always been excellent. I have had nothing but trouble with the washer. It is the model Atlantis. First, I had trouble with the fabric softener not working. Then the lid will not engage the washer. I have the repair man there twice. He told me to slam the lid & it would work. He did set something & it worked for awhile. Now it doesn't engage without slamming the lid. Also, now the fabric dispenser dispenses before rinse water is in the washer. I have ruined several items of clothing because of this.
I am calling a repairman one more time. If I do not get the results that I expect, then I will be demanding a new washer. I paid good money for these appliances & expect good service. It is a shame that this is happening everywhere. I thought that Maytag would stand behind their product, but I have had nothing but trouble. I had to threaten to set the washer on Lowe's loading dock before I could get anything done.
Reviewed Dec. 19, 2005
I have a Maytag washer & dryer. About 9 months into ownership of washing machine the clothes would be in the spin cycle & it would start wobbling back from side to side & entire machine would walk across room. We called Maytag & they sent a repair person out to replace springs in drum. After doing this it helped, but not much, I wa told that if it started to do this again to turn off & reshift load, that maybe fine sometimes but not every single time.
We are very disappointed w/ this product. Then we are having problems w/ our Maytag dryer which is about 2 years or a little older. After about 1-year, the fuse in the motor went out which had to be replaced, then about 3-weeks ago the drum started squeaking, I thus repalce the rear drum rollers. That seemed to help that problem, now the motor was making noises & now has completely when out. Would like to recieve some discount on another model. these products should last longer that this, would like to have a response back on this matter.
Reviewed Dec. 16, 2005
I bought a Maytag Washing Machine model SAV515DAWW in Feb. 2004 to the best of my recollecion. 13 months later it starts leaking and it hasn't stopped since. It leaks anytime I use it. I have had to put 3/4 towels around it to make sure that the water does not run into the kitchen. I paid $500 for this machine and I accepted to pay that much because I was led to believe that this brand was very high quality and very dependable. Think again! I called Maytag and they keep referring me to the store where I bought it.
I have called Home Depot (this is where I have purchased the washing machine) only to find out that my warranty has expired and that I would have to pay their service people to come over to find out what the problem is. Well, I have had the service guy come over and he wanted to charge me $150 only to let me know that my problem is actually a problem that a lot of Maytag SAV515DAWW purchasers are experiencing. Apparently, the manufacturer did not install/build in an outer seal that would have prevented the leaking from ever happening.
I refused to pay the $150 for the call as I feel I should not pay additional money for a new and $500 expensive washer that was supposed to last a lifetime! I have called back the Maytag people many times but I have got nowhere. They tell me that there hasn't been any recall on the model and, therefore, I need to cough up the money to have the machine repaired. They also suggest that I buy an extended warranty for additional $$$$ of course!
Reviewed Dec. 9, 2005
We purchased a Maytag ATLANTIS washer & dryer in Nov 2001. We spent the extra money to buy quality. We have had nothing but trouble with the washer (over and over). I called Maytag to see if they would offer some kind of help (paying for the parts, or a good deal on replacing this lemon. They very bluntly told me NO. I want everyone to know to STAY AWAY FROM MAYTAG. Their quality is terrible, and their customer service is terrible. I'll never buy anything with the Maytag name again.
Reviewed Dec. 7, 2005
I purchased a Maytag Atlantis 4 years ago. I purchased Maytag because of its long standing reputation. In four years it has flooded my utility room 3 times. Valves and pump have had to be replaced everytime. Needless to say my floor is ruined and will clost around $500.00 to fix, repairs have far exceeded the value of the machine, but Maytag does not seem to be interested in pleasing their customers. I wouldn't recommend a Maytag if it was the only machine left to buy. After spending about $1300.00 I have a very poor machine!
We have to replace our subfloor and tile and some sheetrock. When this is all said and done we will have spent around $1300.00
Reviewed Aug. 28, 2005
Never again, now we have oil on the floor that came from who knows what part, we have counted it as a loss, would not recommed a Maytag.
Reviewed May 5, 2005
To start I am on my second Maytag Atlantis Model #MAV6300AWW in 4 years. The first lasted 6 months and this one is 4 years old. Well the same problem is occuring that the washer will not agitate and the timer is makeing a constant noise. I spoke to Gina on 5/2 who supposed is supervisor. She told me that the problem had to be diagnosed and I would need to call a repair man. My husband found the problem and it is the transmission. It is a big job to do and takes extenive hours to fix let alone we have to bing the old part and pick up the new one.
I explained that this is my second Maytag and she was very rude and did not want to help at all. I became rude and told her about idt being the second washer in 4 years and this should not happen. The only thing she would do is replace the transimission but we had to install ourself or have a repairman do it. The cost to have this done is almost as much as the washer was brand new. I am in the process of purchasing another washer and it will not be a Maytag. I have heard other people in our area have had the same problem. Maytag stated they are not recalling the washers
I was left with a lot of grease on my tile floor and had to hand wash the load I had in the washer.
Reviewed Oct. 23, 2004
I bought the Maytag Atlantis washer about 5 years ago based on the history of my 15 year old Maytag (still going strong for my mother). The Atlantis smoked a belt after 2 years, no problem, and I replaced it. From that point the washer was groaning and making a racket no matter what type of load was in the tub. I didn't think the noise was worth a $100 service call as I figured something was wrong with the transmission. The transmission finally failed and after reading all the complaints online I don't believe it's worth fixing. I also don't believe I'll be buying another Maytag or any other brand they buy. $120 a year for a reputation that is worthless now.
Reviewed Oct. 7, 2004
Since the timer is broke the dryer never shuts off, which has lead to extra gas and electric costs and loss of clothes due to shrinking. The dryer can run anywhere from 4-12 hours, if left unattended !!!!
Reviewed Sept. 10, 2004
My Atlantis Smells like sewer gases and mold. The machine has never stayed balanced and runs around my laundry room. Like the complaints I've read about the neptune. What's up with that? I bought a Maytag as I was told it was the best. Is that why they have commercials with the lonely maytag service repair man because the don't stand behind their product and ignore complaints?
Reviewed Sept. 9, 2004
We purchased our Atlantis washer in March of 2001. It was only 5 monthes later, that a Magtag service man was replacing the motor and transmission on the machine. It is only 3 years old and Iam having trouble with it once more. It is making a high pitch whinning noise. What gets me with Magtag and their service, is that the company every time I have called doesn't care!!!!!! A $800.00 dollar machine shouldn't be having all these problems. Because of their attitude, Iam calling my local T.V. station and seeing if going public with this will help. It's not that I'll ever buy another Magtag, it's just the principle. Magtag, you need another slogen!!!! You are not dependable!!!!!!!!
Reviewed Aug. 24, 2004
and the stench is awful. I have not contacted any one at Maytag or Home depot where we bought the washer. The reason we would not be helped with the problem. So here I am informing others not to buy this product since it has become a nightmare. I too, wash my washing machine more than my clothes. My poor husband is beyond himself trying to get to the problem.
Reviewed June 30, 2004
thought at first it was the way I was loading the machine that was knocking it off balance it is super sensitive the least thing throws it off. So I made the necessary adjustments. Now however it is becoming an almost constant thing I empty the clothes into the sink then a bit at a time spin them. Maytage have said there is nothing they will do,also complained to the store where I bought the washer they say there is nothing they can do its up to Maytag.
Reviewed June 2, 2004
We bought a Maytag Atlantis Quiet Plus washer and dryer Dec 1999 from Sears and got the service agreement. The problem is the washer. The washer was no longer quiet after a years use and it began to migrate/walk during the spin cycle. We have left the house on many occasions to come back and we could not get in the side door because the washer had blocked the path. We have called serveral times and had the same responses that I have read here from not loading the washer properly (after washing laundry for over 20 years)to our floor being not level. Funny thing is that a Whirlpool sat there for 4 years and never had a problem! We have just about the entire bottom replaced springs, stabilizer board etc. All was fine with it not walking but the noice remained. Learned to live with it now there is another noise coming from the washer.
All this from a company whom professes that their products are dependable. That may have been the case 25-30 years ago but its not today. I am very disappointed in their service department/warranty etc.. regarding this washer that I will not buy another Maytag product. For the money we have paid for service agreements, I could have purchased another washer.
We have lost time from work, weekend and vacation activities, washing machine downtime having to make arrangements for service technicians, their supervisors to come out to make repairs to this washer. Its a shame and should not be, when you purchase/invested a great deal of money in a reputable company that does not back their product.
Reviewed April 12, 2004
I have had to take off from work 4 days just to have my Maytag appliances serviced. While the machines are still under warranty, my washing machine valve is leaking again and I cannot afford to take another day off work without the risk of losing my job! I am a paralegal employed by a law firm in Santa Monica, California. How does one explain to their boss that they must take a fifth day off work to wait for a washing machine repair technician?
Reviewed Jan. 3, 2004
I had to Pay $46.49 for the part including tax and $89.95 for the labor.
Reviewed Oct. 10, 2003
In December of 2000 I purchased a new Maytag Atlantis washer and dryer. I have six children and plenty of laundry. I grew up with Maytag products since my mother would only buy the Maytag brand and had given away a 20 year old Maytag washer that was still working when I got a new one. I needed a dependable machine and felt certain that I would receive years of satisfying, dependable service from my Maytag machines. Unfortunately, this is far from what has happened. The dryer has been fine, but my washer began having problems about 1 year after I purchased them. It began with a noise that just didn't sound right when it was in the spin cycle.
It was still under manufacturer's warranty so they replaced the motor. I purchased an extended warranty (thank goodness)which has at least saved me the hundreds of dollars on repair bills. Since May of this year (2003) this washer has had the pump replaced twice, the transmission rebuilt, then replaced, and now they say they think it is a bearing. It has not been in working condition now for over a week. The sound that I originally heard has never gone and has worsened. It became a loud, shrill, whirring sound during the spin cycle, then developed into a clanking, and then began happening during the entire cycle. Now it does not spin at all. The technician is as frustrated as we are. He has even held the phone up to the machine for the Maytag technicians to hear. They say things like we don't really know what is causing that, try ....... or let's just leave it and see what develops.
Bottom line is that it has never been fixed. I have contacted the Maytag company multiple times - they refuse to replace the machine. I have contacted Maytag Dependability Plus (the extended warranty holder) they refuse to replace it unless four separate instances occur. However, they do not consider it separate unless it happens more than 30 days apart. In other words, I could go on forever having repairs done all as ONE Incident!! I feel cheated and thouroughly disappointed in the Maytag company - I'm having second thoughts about their products quality, but even more so, I have TOTALLY lost faith in their customer service.
Reviewed July 4, 2003
My wife and I purchased a Maytag Atlantis Stainless Washer a few years back and we have had service call after service call. During the warranty period the local service company came out, repaired the problems, but never documented any of them with Maytag National. Here we are again, having to figure out how to make this thing work through the holidays (July 4th). Maytag appliances are not what they used to be. Maytag has done very little, even during the warranty period to rectify the problem, except to get the washer going again. They are reluctant to give credits for crap machines and just say oh well it's out of warranty now.
Reviewed April 11, 2003
On Aug.12,2000 I purchased a MaytagAlantis washing machine from Sears. From March,2002 to Feb.2003 I have had 11 service calls on it, with the replacement of the Tempature Control Switch being replaced 3 times. It has now went down again. I recieved a letter from Ms.Bowerman saying that Maytag would replace it if any machanical problems occured within one year of Feb.7,2003. It's gone down again ( same problem), I call her, she tells me she wants to send one out that is comparible to mine, as they have quit making the atlantis. The one she wants to send me is not comparible money-wise.
I did some research on the Maytag with local dealers, some don't or won't carry maytag, one place told me the cost of the machine she wanted to send was $600. Compared to the $766.78 that I paid for mine. ( plus all of the service call cost and parts cost) I called her back, now she wants to refund my money AS Long as I send her a copy of my original receipt. She won't re-emburse me the tax's or the delivery fee. I have not kept the original receipt for three years. I can send a copy of the Visa Statement I paid with. I feel I am getting a run around. I have contacted the Visa Company and they are trying to find the copy of my payment( where I paid it all off at one time)This shouldn't happen to the consumer. I paid $1299.27 for a washer-dryer set in good faith to the maytag co. and Sears and their both giving me the run-around. I don't know about you, but that kind of money comes very hard to me. I was expecting to use this set without problems for a few years, but all I've gotten is a BIG FAT HEADACHE I would appreciate any help you might be.Thank you!!
Reviewed April 1, 2003
In 2001 we purchased a Maytag Atlantis Washer Machine first i noticed it would not rinse on certian cycle's and now it's staining my clothes with some black marks. I had an independent repair man come today 3/31/03 to see it and he said he thought it was the transmission and it would cost over two hundred dollars and i strongly fell that i purchased the Maytag washer machine to make a good investment for my money and now i dont know what to do i have a family of 10 help!!!!!!!!and with a family that large you know i really need a good washer maching i cant even imagine what i will go through at a laundromat this friday help!!
Maytag Washers & Dryers Company Information
- Company Name:
- Maytag Washers & Dryers
- Year Founded:
- 1893
- Address:
- 553 Benson Rd.
- City:
- Benton Harbor
- State/Province:
- MI
- Postal Code:
- 49022
- Country:
- United States
- Website:
- www.maytag.com
