Maytag Washers & Dryers Reviews
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About Maytag Washers & Dryers
Maytag offers washers and dryers designed for reliability and heavy-duty performance. Its product range includes front-load and top-load washers, as well as gas and electric dryers. Since 1893, Maytag has focused on creating appliances that hold up to rigorous use, featuring user-friendly controls, strong motors and extensive wash cycles.
- User-friendly controls and features
- Quiet operation during cycles
- Frequent mechanical failures reported
- Poor customer service experiences
Maytag Washers & Dryers Reviews
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Reviewed July 17, 2009
My wife and I bought a new Maytag washer on 9/21/2008. Since the time we bought it, it has gone through 2 controllers; and just yesterday, 7/17/2009, it went out once more. Is there no end to this? What happens when the warranty is done? We paid around $600.00 for this washer, thinking we were buying the top brand to ensure no problems. But man, were we wrong! I cannot believe the number of problems Maytag is having. One thing is for sure, if I have to eat this and buy another washer, it sure won't be a Maytag. And I also will do all I can to spread the word - Maytag is crap!
Reviewed July 16, 2009
I purchased a Maytag Top Load Washer in 2007 from PC Richards. It is now June 2009 and I was told by a PSEG technician that the problem was the transmission. I called Maytag and was told by them the warranty was only for 1 year for my model, MAV2755AW. Oh well, I guess this is how Maytag stands behind its products, 2 years and the transmission blows. How can a company do this to consumers who trust in their brand! Disgusted w/ Maytag.
Reviewed July 10, 2009
After having my new Maytag washer delivered and trying out one small load, I found that the instruction book failed to list the problems associated with an auto-water level sensing feature. The machine will not fill with water or operate if the lid is opened. Therefore, if you want to add one more item to the existing load during the initial fill, the water level automatically fills to the maximum, even if only two small items are in the load. How can this be considered and energy star appliance when the automatic water conservation feature is inadequate?
Once the washer is delivered into your home and hooked up to the faucets, it becomes a used appliance, even though it has never been used. It can then not be returned or exchanged, even though at the time of purchase, the feature's flaws were not explained or even mentioned to me. I now have a brand new "used" washer that uses twice as much water as a non-energy efficient model.
Reviewed July 10, 2009
My husband and I purchased a Maytag Neptune front loading washing machine (model #MAH5500BWQ) and a dryer through Sears on 9/13/06 to put in our new house. The washer has developed a very loud noise when it spins. I asked the Sears technician, who was here servicing another Sears appliance, to listen to the noise and tell me what could be wrong. He said the bearing was gone. I told him we had only had the machine for less than three years. He said he has seen the bearing go as early as eight months after purchase. He said the casing around the bearing is plastic and doesn't hold up. I asked what it would cost to repair and he said about $500.00 for the part and another $200-plus for the labor because it takes two men to take it apart and fix it. I told him that was as much as I paid for the washer. He said he knows, but that's the way it is. He said there have been many complaints about this issue. He said Maytag is now owned by Whirlpool.
Is there anything we can do to remedy this situation? It seems unfair to buy a product of that cost that was explained as a great machine and have something this expensive go this quickly. It has been making noise for several months now. Thank you for any advice or help you can give me. He says if the bearing breaks, water will keep leaking and could do great damage. He says to never leave it unattended. It is only my husband and I. And I do 2-3 loads a week. I'm so disappointed.
Reviewed July 9, 2009
On July 2, 2009, I hired Jose to fix my Maytag stackable washer in my home. Jose came along with another person named Chuy. I explained to Jose that the washer would wash clothes but that it seemed to not be spinning because there would still be a lot of water in the clothes as well as in the water after it stopped. Jose stated that the washer needed a water pump. When I asked for the cost, Jose stated the cost with parts and labor would be $200 and I would need to give him a $110 deposit in order to fix it.
I gave him the deposit, and on July 3, Jose, along with Chuy, returned to repair the washer. Jose came to me when he had finished the work and told me that the washer was completing the washing cycle but it was indeed fixed, and he collected the remaining $90 for the work. After the washer stopped, I put a load of clothes in. But when it stopped, I still had the same problem as before. I immediately called Jose and informed him of the problem. He told me that he would return the next morning, July 4, to repair it.
I called Jose the next morning to confirm the appointment, but I was told by Jose that he would not be coming because it was a holiday but that I would see him on Monday morning at 9:00 am. At 10:30 am, I called Jose, because I had not heard from him. He told me that he forgot that he had a doctor's appointment and that he would be at my home after 11:00am. At 3:00pm, I contacted Jose, and he informed me that he had needed to go to the hospital to have test done on his liver. Jose told me that he would be at my home on Tuesday.
Then on Tuesday morning, I did not hear from Jose; but by Tuesday afternoon, a person by the name of Edgar showed up at my home, saying he was there to fix my washer. When I asked where Jose was, he told me he didn't know he had other clients but that Jose had hired him to fix my washer. I asked him his name, and he told me his name was Edgar. I asked what company he was from, and he said Garcia Appliances (562-423-8199) in Long Beach, 741 East Artesia Blvd. He worked on my washer on Tuesday. When he was finished, he left the washer running and he instructed me to call him after it completed the cycle to give him the results.
When it finished, I called to inform him that it was not fixed. I called Jose on Wednesday morning to let him know that my washer was not fixed. Jose never returned himself to fix my washer. Edgar returned again on Wednesday, but at the end of the day, I still had the same problem. I contacted Edgar again as he instructed me to, only to be able to leave a message letting him know that not only was my washer not fixed but that now, the washer is cutting off at the wash cycle and not starting. I had not had that problem before. Edgar never returned my call.
I contacted Jose this Thursday morning, July 9; and Jose was very rude and belligerent. He stated Edgar would not be coming back. I asked him why would he not fix my washer since I did hire him; I paid him $200 to fix my washer, and I have a 6-month warranty that is stated on the receipt. He told he that he would only give me back $100, because he claimed Edgar's service was over $350. But he would not give me the $100 until Saturday after 1:00pm. I had requested an invoice for the water pump, which I never received or an itemized list of the work from Edgar.
I contacted Garcia Appliances in Long Beach, and I was told that Edgar was not an employee but that he did work for them from time to time. I was told that they would contact Edgar on my behalf, but I have not heard from anyone. When asked, Jose would not provide a business address or a business license number. I did a telephone search, and the telephone number is not under Jose Gonzalez or Gonzalez Appliance, but it is under Mario ** at Los Angeles, CA 90059. I asked Jose why won't he fix the washer since it is his business, and there was no legitimate response. I never asked for my money back. I would like for my washer to be repaired, and I think I have been fair and have given him an ample amount of time, even though I am frustrated. The reimbursement was Jose's solution, but only for $100 and at his discretion.
I am on a fixed income, and I don't have the money to hire someone else at this time. I feel it is only fair that I be reimbursed the total amount of $200.00, if anything. My daughter Mina also contacted Jose regarding his business ethics as well. You may contact Mina and my daughter LaRhonda, who can vouch for everything that I have told you.
Reviewed July 8, 2009
I purchased a high-end Maytag dryer (model number MDE 508DAYW) only 5 years ago. Today, we were told the bearings are bad and that it would cost $400 to repair! The life expectancy should be much longer than 5 years on this machine.
Reviewed July 8, 2009
I have a Maytag Neptune that has finally quit working. It never did really work well. It made a horrible noise while washing last week. It usually sounds like a jet taking off, but this was different. The repairman told me it is unfixable. One of the springs broke (probably from the violent spin cycles) dropped onto the motor/wiring then shorted out the circuit board. Good riddance! We spent a lot of money for this appliance and have been unhappy ever since. The washer we had before that cost 1/2 as much was so much better and lasted 20 plus years. The Maytag Neptune lasted 2 years?!
Reviewed July 7, 2009
We purchased a Maytag steam washer, supposedly top of the line. Within one month, the machine would not work. It was obviously defective, but we were told it could not be replaced. We waited for a week before anyone would come to look at the machine. We waited another two weeks before anyone would come back with the part. During that two weeks, we attempted to contact the service providers, but they would not return our messages, would not answer their phones and even turned them off after we attempted to call.
Of course, they finally come, but Maytag had told the repair man to order the wrong part. I called myself to order the part that they now say they need and was assured that it would arrive the next day by 4:00 p.m. Of course, it did not arrive. When I called to check on my part, all I am told is that my order did not go through but that they would send it again.
So now, I am waiting two to three more days. I asked to speak to management and was treated horribly. He told me that they would no longer speak to me about my past inconveniences and that he would only talk to me about the part not arriving and that he would not compensate me in any way. He told me that I should not have scheduled service so late in the day, even though I was assured by his service department that the part would arrive. I have already waited nearly a month, of course, I wanted the machine fixed as soon as possible. I am now out 4 days of work. I have no clean clothes to wear and the machine is still not fixed. I have never been treated so rudely in my entire life. I will never purchase another Maytag or Whirlpool appliance.
Reviewed July 6, 2009
Maytag prides itself for product durability and integrity. The metal of the dryer drum cracked. It is caused by one of the following reasons; design flaw by using lighter weigh metal or improper metal joint or improper manufacturing process that caused metal fatigue. I purchased this product in 2005, dryer model # MDE9700AYW for $799.95. The metal drum cracked in the 4th year of its normal use. When I called Maytag about the product warranty, they informed me it has expired. No one ever heard of a dryer drum crack within 4 years of its life. Dryers used to run forever. This cost me $360 to repair the product of which I could have replaced it with any brand dryer that will last me for 30 years.
Reviewed July 3, 2009
Brown specks occur in my washer and get all over my clothes that are being washed. This occurs even after I use Afresh in it to clean it. I leave the door open so that all the water will dry. Today there were hundreds of little brown specks around the tub and on my clothes when I opened the door after washing a load. I have ruined several white blouses and shirts with the brown specks that get on them and create a brown spot when touched.
Reviewed July 2, 2009
We purchased a washer and dryer set on 03/17/2006. Since 2006, we have had multiple problems with the washing machine. Maytag has replaced the circuit board twice and the console once. On June the 7th, a repairman came to fix our washing machine again. He called another repairman on June 15th, at which time he let me know that the circuit board needed to be replace again and some valves on the unit was not properly working. The Maytag repairman was to order the parts and install them within 7 to 10 business days.
Two days later, I received a call from the Maytag repairs office informing me that my washing machine was no longer covered under the warranty. I was told that a person from logistics would be calling me. Andrea from Maytag Dependability called me on June 24th to explain that the repairs to the machine had exceeded the purchase price and there was nothing they would do for me. I asked her where we could find this information as in the clause of the warranty. The section she told me to look in is as follows:
3. Claim Limitation
The total claims limitation under this contract is the original purchase price of the covered product less sales tax, delivery and installation. During the term of the contract, we may elect, at our option, to buyout the contract for the original purchase price of the covered product less claims paid, less sales tax, delivery and installation, or replace the product with a comparable product. In the event we reimburse you or replace the product, we shall have satisfied all obligations owed under the contract.
Andrea informed me that due to the fact that the other claims have almost exceeded my purchase price, no repairs will be made to the washing machine. She needed me to fax her my original invoice for proof of purchase and sales amount. I request that the machine be replace with a comparable product and was informed that option was no longer available. I would only be refunded what was left from the claims per the purchase price.
We purchased a five-year warranty that was to end on 03/26/2012, and we purchased an additional warranty on the motor of the washing machine for another six years. Both warranties totaled $199.00 for the full price of $399.98. The purchase price of the washing machine was $899.00, plus taxes. We still, to this day, do not have a washing machine that works. To me, when you pay $1,298.98 and only have an appliance for three years and three months, the company that manufactured the appliance should stand behind that appliance.
We have not received a refund check to date. I am unaware of how much they will refund back, due to the fact that they can set their own price for repairs.
Reviewed June 30, 2009
20 days after the purchase of my washer model MHWE500VW and after 10 loads, it broke down. After 10 additional days and 2 service calls, it was discovered that the dispenser assembly needs replacement. 10 uses and it needs replacement! Customer service and Whirlpool CEO office offered nothing more than standard repair and repair until it can't be fixed anymore. After owning this machine for 20 days and returning from an 11-day vacation with 4 full bag of dirty laundry with 2 additional guests in the house, after spending over $2000 on the washer/dryer pair, I am stuck basically with no washer and no real help with Maytag/Whirlpool.
Reviewed June 30, 2009
My Maytag washing machine has been serviced three times because during the spin cycle, I think the drum becomes unbalanced (or perhaps it is warped). The grey rubber scrapes against the door of the washing machine and made a hole in the door. The door has already been replaced twice. Now, the same problem is occurring even though we are putting less clothes in the washer (half full). As a result, I am washing more times, using more electricity, more water, more soap and wasting more time!
The last time, the repair service also replaced a computer board. They said that it would adjust the spin cycle speed but the same problem is happening. GE keeps telling me the door is not covered under the service contract. The company that was initially supposed to come for this third service call does not have an opening for nine more days (I have not washed clothes for five days since I called for this service).
GE called another repair service company to come tomorrow. This company called and when we said it was a Maytag Neptune Washer, they said they do not service this washer--too many problems, too many headaches with them. Now I had to call GE back again and the woman told me the door was not covered and I told her the drum is spinning up against the door and scratching it--so she has called another company and I am waiting for them to fix my washer. GE is sending me a check to wash my clothes in a Laundromat. This is ridiculous.
In addition, my washing machine smells really bad all the time. We have complained about this on our first service call because we can hear water inside the washer when the drum moves when loading and unloading the machine. Is this normal? The smell is really bad. It smells like mildew or something, not like fresh soapy water!
Reviewed June 29, 2009
I bought a Maytag washer in October of 2006. As you can see, it isn't 3 years old yet. It started making a terrible noise probably 6-12 months ago. Finally, I called a repairman and all he could do was spray some kind of silicone to make it better. I am very disappointed in Maytag. I always heard you never had to call a repairman. I will never buy a Maytag and I will tell others not to buy one. Any chance I get, I'll let people know about how I feel about the Maytag product. The noise is so bad you can not be close to the room where the washer is. You can hear it all the way into the back of the house. I have no choice but to keep it and listen to the sound. I had to pay close to $60 just for the repairman to come and spray something that did not work. I ask the one at the store where I bought it and he said his makes the same noise.
Reviewed June 29, 2009
I discovered small holes in our t-shirts. These are located in the front lower part of the shirt in a circular pattern. These occur in all our shirts. My sister-in-law has the same machine and is getting the same tearing on her husband's and her shirts. It has ruined good shirts that run approximately $30 to $50 each.
Reviewed June 27, 2009
I have a Maytag washer and dryer. Both are in need of servicing. I have not had the Maytag washer for even a year (August 2008 purchase) and the dryer for three years (August 2006 purchase). The dryer has been worked on in the past year, because the drying element went out and now the pulley is gone and so is the drive belt. The washer does not wash a full load with me restarting it by pushing on the sensor to turn it back on.
I spoke to Maytag, and the young lady was rude. She was defensive, and I don't understand why. I told her someone needs to say something to corporate office about these products and the engineers who designed the products. They are not reliable and non-functional.
Her attitude was so bad, and so, I decided to call the customer service line and got Howard. Howard offered to give me $50. That does not solve my problem. It will not repair my washer and dryer. It will not give me the money I have spent at the laundromat and time I have spent going. They really need to do something about their products. But in the meantime, consumers need to be made aware of their products and customer service.
Thus far, I have spent $21 drying clothes for my family. I tell the kids to use the same towel again, to keep from going to the laundromat more. The dryer has been down for 10 days and have 4 more days before someone will be out to do anything.
Reviewed June 25, 2009
We just learned about the class action lawsuit a few years back regarding the Maytag Neptune Washers. We have had both the washer and dryer repaired over the years and although both were registered from the date of purchase (2001) for their warranty, we were never notified of the lawsuit. Why weren't we ever notified? We know for a fact that Maytag has all our info because we called them yesterday regarding our most recent problem and they had all our info- names, date of purchase, model #s, etc., right in front of them on the computer.
We have now had the dryer repaired three times since purchase and the washer at least once and are out several hundred dollars, and we deal with a constant odor in the washer from the horrible mold and mildew build-up. We have purchased tablets that were supposed to clean the mold, but they don't. We try to leave the washer door open when not in use, but wonder if we are being exposed to toxic mold?
Reviewed June 24, 2009
I bought a Maytag Neptune front load washer 2 years ago. They claim that it washes your clothes better and saves water. I have tried every method and the washer is crap. I cannot get my clothes clean. Before I bought this, my whites and colored were nice and bright. This washer greys them up nicely. I now pre-wash my clothes in the sink before I wash them. They look better but who has that much time to pre-wash before you wash.
Reviewed June 24, 2009
My 9-year-old Maytag started to just turn itself off. I called the Maytag 800 number and scheduled a repair as it was still under warranty. It took two weeks for the repairman to get here. He told me it's the motor control board and it needed to be replaced. While I was on the Maytag website, I noticed mention of the class action lawsuit regarding the very same model and serial number as mine. I understand the lawsuit is over, but when I called Maytag and questioned the exorbitant price to fix, $1,141.00 (not covered under the warranty). They informed me there was absolutely nothing Maytag would do for me.
Reviewed June 24, 2009
My complaint is with Maytag directly. With the washer and dryer I purchased in February 2006, as with many others, I have discovered on the internet that both have serious problems. The washer smell is so bad that it has ruined several clothes. The dryer drum has been replaced already, after making a brown streak on my clothes and is now doing it again. I, like everyone else, have tried everything and cannot get the smell out of the washer and the clothes. The class action lawsuit should not have stopped where it did, because the product is still very defective. I spent $2489.64 for these appliances and cannot believe these products were even for sale after the lawsuit that included products bought before August 2004. Please try to do something about this.
Reviewed June 23, 2009
I bought a washing machine in 2002 and the whole machine is rusted from the inside, causing leaking and flooding.
Reviewed June 22, 2009
I bought a Maytag Neptune washer and dryer (model number FAV6800AWW) on 4/02/04. I would just like you to know the washer is terrible! I have had to replace the clutch, R&R motor control board, idler pulley, tub cover, and splash ring (twice). The splash ring put holes in clothes and tore and burnt an area on my quilt, and it was not overloaded. Furthermore, when it spins out, the clothes are a tangled mess! And deep wrinkles are hard to get out. I was told this machine was to be more gentle on items without the agitation of regular washers. I'm very unhappy with this product. I do have the extended warranty and have had great service so far.
Reviewed June 22, 2009
I was unaware of the class action lawsuit filed against Maytag for the Neptune washer before I purchased mine on Feb. 2005. I or my wife did not notice any mold issue's until early this year. We first noticed a smell and saw that the door seal was full of black mold. Which by the way I have been suffering from severe sinus infections for about the last 6 to 7 months and numerous visits to my doctor and ear eye nose and throat specialist. I wonder if the two are related?
Anyway, back to my run-in with Consumer Affairs dept at Maytag. They said that I should wash and bleach and clean and keep the door open and unplug the washer and oh yea buy some kind of disinfectant for the washing machine!! I replied "no way" was I going to do all this. All I wanted was to be reimbursed for the cost of the replacement of the defective door seal. They refused and disconnected me. I am only looking to get some kind of reimbursement for their obvious design defect. Could you help me please?
Reviewed June 20, 2009
I purchased Maytag Neptune washer and dryer in October 2005. Horrible mold and mildew odor coming from inside the machine. I've kept the rubber gasket clean and dry, kept the interior parts clean and I left the lid open. I have run hot water bleach only through it a few times. If I leave the lid open without doing laundry for a few days, the moldy smell permeates our house. I've spoken with an appliance repair man from a very reputable company, Sewell Appliance in Atlanta, GA, and my best option is to replace the machine. I will have to purchase a new washer. The Maytag Neptune cost $1000 and I've only had it for three and a half years.
Reviewed June 18, 2009
My Neptune 5500BWW washer finished cycle and door will not unlock so I have wet laundry stuck inside. I had the Maytag man out to my remote house twice since March for the same problem. He used the schematic to reprogram the machine so with my hubby's help, we did just that. The indicators tell us that the lock/unlock solenoid is malfunctioning so I called Maytag to order one. They told me I had to have the part number. Guess what? They do not give part numbers to consumers, only to certified Maytag repair personnel. I live 150 miles from the closet repairman. They will not come to me unless I pay a very high service call fee and mileage. They also charged the same to come back with parts. So each trip cost a ridiculous amount of money. I purchased my pair in early 2005 when the lawsuit was being settled. My department store did not tell me they had problems with these machines or that they were made by Samsung for a period of time, of which I got a pair of. So please help on how can I get this part and repair my machine or get the door open to get wet laundry out?
Reviewed June 16, 2009
I purchased the Maytag Neptune Front Load Washer in Arizona in 2005 with no problem due to the dry climate, I am assuming. I moved to North Carolina in 2008 and have noticed a major mold build up and odor coming from the machine ever since. I have an extended warranty that covers me through 2010. However, they don't cover the mold problem. I was transferred to Maytag after being told that they would for sure cover the problem, only to find out that they do not.
The solution they gave me was to run a clean cycle with bleach and hot water. I have done that, and it does work; but it seems that I have to do it on a weekly basis to even begin to control the problem. I currently have a septic system, and the thought of bleach pouring into it every week is appalling just to ensure that my washing machine won't make my self and family ill.
Maytag should be ashamed of themselves. I bought this machine in 2005, which is the same year the class action lawsuit claim expired for these exact issues on these machines. I have recently sent off a complaint letter to Maytag. I have not had a response and doubt that I will.
Reviewed June 15, 2009
I have a Maytag Neptune washer. I bought it new in 9/04. It still has a warranty on the machine. Local Maytag has been to the house 3 times since 5/7/09 for repair. Now, they cannot get a part I need. Special order. We called Maytag itself. I told them I need this repaired. I have spent over $200.00 at laundry mat and about the same on repair/service. We talked to a woman Friday at this number, refused to help. She said the most would be to give us 15% or original price towards a new Maytag/Whirlpool. Then, after 40 minutes of talking, she hung up while I was talking to her. My Maytag local service owner told us it is considered a 1/2 life. It should be worth at least 50% of the original cost in a buyout/buyback. I need a working washer. Help!
I have spent over $200.00 in the laundry mat and about the same to repair/service calls. Whirlpool today reimbursed me $50.00 for my laundry fees. Said they wanted "original" receipts to reimburse me the rest. Do you know of a coin operated laundry mat that hands out receipts? I need my machine repaired!
Reviewed June 15, 2009
I have a Maytag Neptune washing machine that has mold & mildew on the inside rubber seal. I bought it in April 2004 and after doing research, I discovered there was a law suit about this problem but you had to file a claim by some time in 2005 to get them to fix it. Now to get it fixed, we have to pay for this even though they admitted it was a manufacturing problem! I think this is wrong and they should fix their own problems.
Reviewed June 14, 2009
4/4/09, I bought a new Maytag washer and dryer. The pulley on the dryer has came off for the second time and the machine is down again on 6/13/09 till a serviceman fixes it. In 10 weeks, it broke two times. I feel that this should be replaced by Maytag, model no. MEDB800VQ0. I had to take off work to get it fixed and find a way to dry wash. I paid $800 plus for a bad machine.
Reviewed June 5, 2009
My husband and I purchased a new Maytag washer and dryer from Queen City Appliance in Concord, NC. The washer has problems. It does not go thru the cycles as it should. We reported this to Queen City. Nothing was done to correct the problem. We reported it again. We were told that they did not receive a complaint from us. Fact was the person who took the complaint never registered the complaint with the managers as we found out 2 months later. I wanted the washer replaced since I purchased new. I expected it to work like new. Queen City said we had to let them send out a repair tech first.
The repair person did come to my house but said he did not have time to hang around to put the washer thru a cycle to find the problem as the company gives him a tight schedule and he had to do so many appointments in an allotted time period and left without determining the problem. We called back to Queen City Appliance to complain about this behavior. At first the female employee was upset with the repair company as they pay them by contract to do repairs. This repairman went back and lied to the company saying that the washer was ok and that the problem was my plumbing, which was totally not true.
So then Queen City sent out a private repair man from another company they do business with. He figured it was the timer that was defective and replaced it but that did not fix the problem. We called back Queen City and wanted the lemon washer replaced. But they refused flatly, claiming that they would not stand behind the appliances that they sell. They told us if we had a problem, call Maytag ourselves. We called Maytag 2 times with no results. It has been 2 and a half months ago and we still have not been able to get the lemon washer replaced. We purchased a new washer and dryer for over $1000, not damaged or second hand appliances. Also, the dryer was dented which we were willing to over look. But the washer has not worked correctly since day one. We believe we have the right to receive a working new replacement. We purchased a new washer and dryer but that’s not what we got.
Reviewed June 4, 2009
My wife and I bought a new pair of Maytag washer and dryer at the Navy PX. After three years of use (two 70-year-olds), both have fallen apart. First, the pump went out on the washer. It cost $177.00 to have it repaired, then the bearing on dryer drum went out. Now the belt broke on the washer. I am calling Goodwill to come and get both of them and I will never buy another Maytag again. Whatever happen to the lonely old Maytag repairman with nothing to do? The washer model is SAV2655AWW. I don't know what the dryer is, but it's all junk, not what they made years ago.
Reviewed June 1, 2009
The transmission in my washer was replaced by Dynamic Appliance Repair and I have no problem with them. In fact, they replaced the transmission. I am having problems balancing the machine. My complaint is that when the transmission was replaced, the tech asked me to wash out the steel tub and plastic liner. I was dumbfounded as to the amount of sludge mildew and mold inside the plastic bin. For months, my wife was complaining of a foul odor in our home. I am certain this sludge is the cause. No more Maytag for us.
Reviewed May 31, 2009
Reviewed May 31, 2009
My Maytag Neptune TL washer puts holes in my clothes, has a broken fabric softener seal, spins really hard, and puts clothes in knots. The dryer keeps deep wrinkles in clothes. I'm unable to replace due to cost.
Reviewed May 30, 2009
I purchased a Maytag Legacy Quiet series 300 a little over a year ago. When attempting to wash on the normal cycle, it switches to the rinse cycle and then you can get it to switch back until you run it over and over and over on rinse. My husband calls it possessed. I did contact Maytag who at the time said, "I'm sorry but we won't help you since it didn't show the problem within the 1st year." Then I filed a complaint on the internet complaints board and someone from Maytag did contact me to try and help. They said they would pay to have one of their authorized repair services come out and gave the list of authorized companies.
I made an appointment with one of them, Koczaweiz, who did not show up on the scheduled day on which I had off from work. Maytag claimed they couldn't do anything. I cannot take another day off from work in the hopes that another repair company will show up. Maytag said they couldn't ask their authorized repair companies to reschedule around my schedule so that I didn't have to take off again. I would never spend another penny on Maytag and I feel it's my duty to let as many people as possible know that buying a Maytag product is nothing but a headache and has tripled my water bill every month.
Reviewed May 30, 2009
I have a Maytag Neptune top load washer no. fav6800awq that's been giving me problems ever since I purchased it. I surf the internet and notice that had a recall on this particular washer something I miss out on. I like to know if there's anything that can be done about my problem.
Reviewed May 29, 2009
Reviewed May 29, 2009
The board on our washing machine started to malfunction. You could not select the setting you wanted and several would light up at a time. They came out and fixed it. The next time we went to wash, it would not spin/drain all the water out and clothes would be soaked. They fixed it, and then the next time we washed, nothing worked. The unit would lock, would fill and fill and fill, or just wouldn't do anything.
Reviewed May 28, 2009
Reviewed May 27, 2009
Maytag Neptune Washing Machine accumulates mold, etc. Had it taken apart and was told there was nothing I could do other than wash it out every week. Rinse vinegar or lemon juice and water, or bleach through a cycle once a week. Wash out the drum and door. I just read about the class action lawsuit. We purchased our washing machine in June of 2004, but never received notice of the lawsuit. Is there anything I can do now? I have kept purchasing the Maytag protection plan - but at $80.00 per year, that is no longer worth it. Is that why I didn't receive notice of the lawsuit? My clothes are exposed to mold with every washing. If left unattended, the odor is offensive.
Reviewed May 26, 2009
I purchased this washer on 3/20/05 and lasted until 5/15/09. The brake pads, after much vibration, the repair people informed me it's not worth the repair cost. The entire machine needs to be taken apart to replace the broken part (brake pads). Replacement requires $600.
Reviewed May 25, 2009
My Maytag Neptune washing machine model #MAH5500BWW has a moldy door seal. It just cost me $242 to replace the moldy seal. I believe Maytag should reimburse those of us with this classic Maytag problem. I understand there was a lawsuit but it expired in 2005 for any reimbursement.
Reviewed May 24, 2009
Reviewed May 23, 2009
90 days after owning the washer, the rubber ring around the top broke into pieces and had started to leek water through out the unit. Then one year later, the ring broke again as well as the softener cup on the side. This started the clothes to smell like mildew and have to be rewashed two to three times with bleach. We called Maytag again and they said there was nothing they could do, but warranty the part that we had to replace. So we were stuck with a lemon. The next year, the bearing in the motor went out. We had to replace the entire bearing unit and now it has been six months and the computer board has decided to go now. We have sunk over $350 into this piece of junk and we paid the over price for a new set that we were told would last us twenty years $2,400. Later and we are still paying and Maytag is just sitting in their little corporate office not spending a dime to help us.
Reviewed May 23, 2009
Our Maytag Neptune Washer has a grey colored bladder ring that has blackened with mold, which also covers the inner plastic ring. The mold smells badly, collects and chips off into and onto our laundry, causing obvious damage. Washer makes a loud banging sound when on spin cycle.
Reviewed May 20, 2009
Only 2-year old, but the circuit board has burned out. This would cost $296 to fix. The repair guy said the same thing happened to his. From the complaints on this site, it looks like this, and other problems are systemic with this washer. As a result, we cannot wash our clothes. At first, some of the cycles did not work, but now, the washer stops mid-cycle, leaving half-washed clothes. We do not want to spend several hundred dollars fixing something that is likely to have many more problems in the future.
Reviewed May 20, 2009
Reviewed May 12, 2009
I purchased a Maytag Neptune TL washer in 1994. I have to constantly check to make sure the washer is still running because I receive a lot of error codes such as: dc or Op and the washer will stop running in the middle of a load. Also, I have a mildew smell that is horrific that I have to constantly bleach and clean my washing machine, which has become a great pain.
Reviewed May 11, 2009
We purchased a Maytag Neptune washer and dryer in the Spring of 2005. The first year, I had trouble with the washer not draining, and then the odor. Within a year and a half, we had to replace the Water Pump twice. The second water pump put in came with a tiny hole in it that seemed to enjoy spraying water everywhere. We have had the repair person out at least three times, for items found in the pump.
The washer does not drain properly still, and does not spin the clothes well. I always have to re-spin. The straw that broke the camel's back was the dryer catching on fire last week. Smoke was coming from under the drum of the dryer, there was smoke everywhere. We managed to disconnect the dryer from the wall, pulled out the clothes, and the fire subsided. Had we left that dryer on and left the house, or gone to sleep with it running, the house could have burned down.
Reviewed May 10, 2009
I purchased a Neptune front load washer in December 2005. It worked well for about a year. Then the mildew odor started developing and it started dancing around the laundry room during the spin cycle. The only thing that keeps it in place is either the wall or the hoses. I'm expecting it to rip the pipes out of the wall one of these days. I've put rubber anti-vibration pads under the feet and this helps a little but on most loads, the machine simply vibrates off one of the pads and then it really starts rocking.
I've had the Maytag repair guy out as well as the repair guy from GE (GE has the extended service contract). Neither could stop the vibration. They suggested that I load the machine up with towels whenever I do a partial load. That makes a lot of sense. I will use it for a while longer, since it cost about $1K and when I get annoyed enough I'll put it out on the curb with a sign - DO NOT BUY MAYTAG APPLIANCES!!!
The salesman at the local Lowe's said that these machines are known to be problems and were intended to be used in the basement on a concrete pad. The store I bought it from naturally said nothing about these problems. I suppose that they just wanted to get it out of their store. I also own a Maytag gas range. The oven doesn't work. Bottom line - I will never buy another Maytag appliance and will advise my kids, sisters, brother, cousins, neighbors, work colleagues, and anyone else who asks not to buy Maytag either.
Reviewed May 9, 2009
I purchased the Maytag Neptune front load washer and dryer in 2003. Right away, I was unhappy with it. I complained to Maytag directly; I couldn't return it, but they sent one of their repairmen, who didn't help much. He said that was just the way the machines are.
Then, mold started on the boot and the smell from inside was bad. I received some info about a class action suit. I filled out the paperwork and sent it back, but I never heard anything else. I couldn't find my copy of the paperwork I sent in and Maytag told me that they never received it. I found my paperwork after the deadline but I was too late, even though I have been complaining to Maytag for a long time about the same issues covered in the class action suit. The best they could do was to offer me a 10% discount on another Maytag product - not a chance!
I will never buy another product associated with Maytag in any way. What a rip off! They would not even give me a new boot for the door, even though mine was moldy beyond repair. I bought one from the Maytag parts department, thinking it had been improved from the old one. It arrived as a generic (after market) part just like the old one and I was charged about $20 more; I could have gotten it online at several places. I should have known better. I wonder how many other people were told their paperwork was never received.
Reviewed May 5, 2009
I have just heard that there was a settlement for the Neptune Maytag front load washing machine. I have ruined so many clothes with a horrible mildew smell from this washing machine. I have purchased tablets through Maytag that were supposed to have prevented the smell but it did not. Is there way I can be in on this settlement? I have the original receipt for the washer and I still have this horrible washing machine. When I called and complained to Maytag they denied there was anything wrong with the washer and never told me about this law suit. Model MAH5500BWO, Serial # A2793888CE.
Reviewed May 5, 2009
I have submitted a couple of times regarding my mother's washing machine recall, that she has already gone through the electrical burning of the board so the plug or whatever you are offering to prevent will not do. They had a certified person look at her machine and he said the board was completely burned and that it's a board not available anymore. Had my mother left the house with the machine running, it would have caused a fire. Bottom line, what can you do for her now?!
She is 76 years old and saved just to get this washing machine and dryer that she just loved so much! She's now having to go to the laundromat to wash and the garage still has the electrical smell. The machine is only 3 years old! My complaint is that no one has called her and she needs more assistance than what is being offered "to prevent any electrical problem." It's too late for that. Please help! The machine is only 3 years old! Her warranty ran out and she could not afford to extend. She deserves this machine. I only wish you could have seen her face when it was delivered. Thank you from a concerned daughter.
Reviewed May 4, 2009
We bought a Maytag washer/dryer combination unit for our apartment in 2000. Last week, it started to make noise. We called a Maytag/Whirlpool repair company and we were quoted $1365.58 for the repair, which is more than we paid for the unit. We are not throwing good money after bad and will use the noisy machine until it dies. At that point, it will be replaced by anything other than Maytag!
Reviewed May 2, 2009
I bought a Neptune washer and dryer set and it worked great for one year. Then the mildew in the washer started. Shortly after, I would be locked out of the washer and the clothes would be locked in! It's very frustrating for a family of 5 and you can't do your laundry! If there is a remedy for this, please someone contact me and let me know.
Reviewed May 1, 2009
Washing machine smells like death, tangles my clothes too. The dryer DOES NOT DRY!!! Even after 3-4 cycles, at 40 mins each time, my clothes are NOT DRY! My clothing smells, it is so frustrating. Will never buy another Maytag product - ever again!
Reviewed April 28, 2009
We purchased the washer new in 2004. We have had problems ever since. Now it refuses to go through all cycles. It stops on minute 52 and won't go through rinse or spin. We have to manually stop it and put it on spin. I worry that our clothes are not clean. This washer cost $1000! You would think it would last more than 4-5 years. Before this, my GE lasted 24 years!
Reviewed April 26, 2009
I purchased a Maytag Neptune frontload washer and dryer in 2003 or 2004. The washer had a mold smell within the first year. I contacted Maytag, and after a wait, a repairman came out to fix the problem by putting small drainage holes in the base of the front of the machine. This did not help, and the machine now has a very strong mold smell. I was not aware of the class action lawsuit, or I surely would have chosen to get rid of this machine.
I have tried drying the machine out after use as suggested by a Maytag rep and using bleach to clean it out to no avail. I spend more time washing the washer than washing clothes! I also clean it out with a paper towel, and find lots of mold around the front of the machine. I have tried using the Affresh tablets, but they don't help and it's getting expensive. At this point, I hate putting my clothes in the washer. I feel like I'm washing them in mold and my son has asthma so this can't be great for him. It's disgusting.
I would not purchase another Maytag product. I always believed Maytag was a good quality company and product but not anymore. I would warn people to stay away from this and all other Maytag products! If anyone knows of any recourse I have so long after the class action suit has been settled, I would appreciate any information. I'm not sure why we never received information about the suit years ago, but I hope I'm not stuck with this thing.
Reviewed April 25, 2009
Reviewed April 22, 2009
I purchased a Maytag Neptune front loading washer in October of 2004. Unfortunately, my purchase date fell outside of the parameters for the class action suit. My washer has the exact same issues with mold and mildew.
Reviewed April 22, 2009
Maytag Neptune front load washer MAH6500aww is leaking water from under the front of the machine. Why is this?
Reviewed April 18, 2009
I purchased a Maytag washer model number SAV515DEWW in December 2004. I had a serviceman come out in January because it would walk across my kitchen and was very noisy. It was listed as being quiet. Anyways, he told me that my floors were the cause of the walking and that they were weak. I told him that my previous washer had no problems and it was used, so we wanted something new and nice looking since our hook ups are in the kitchen. He still insisted it was the floors, so I sucked up the often walking of my washer and only did laundry if someone was able to sit on the washer during the spin cycle.
In February 2009, my washer shuts off after a few seconds of running. Then it would kick back on after about 10-15 minutes, and a few seconds later, kick off again. It took over a full day to get a load of laundry done. Now in March, it began washing right again. In April, it began not spinning out the load, like the timing was off. However, if I turned it back to spin cycle, it would spin out the clothes. It still wasn't rinsing the clothes out properly.
I called Maytag and they sent someone out; that cost me $65. He informed me that my timer needed to be replaced, which I told the lady on the phone. The thing I wasn't expecting was the $293 bill that came along with it. See only my transmission and operating motor are still covered. What really did me in was when I called for the first repair, I found out that I had really purchased an Amana washing machine with the Maytag name stamped on it. What a rip off to the unknowing consumer!
Reviewed April 17, 2009
I have a terrible mold odor in my Maytag washing machine. We have a new baby in the house and I want to know what to do about this. I have read the sites of people telling about this problem, the same one I am having. I want to know what Maytag is doing about this problem. I want to know what I can do about this problem.
Reviewed April 16, 2009
This is about a Maytag Neptune dryer. I bought this dryer 3 & 1/2 years ago and the heating unit went out. We had a repairman come out to fix the dryer, but they don't make the part anymore. We called Maytag in Michigan. They offered us 15% back if we bought another Maytag dryer. I think this is very unfair since I paid over $1,400.00 for the dryer. There are just the two of us, and we only do 2 to 3 loads a week.
Reviewed April 14, 2009
On 3-25-2006, we purchased a new Maytag washer and dryer from the Brooksville, Florida Lowe's. The washer is a Maytag Neptune model MAH700AWW. We continue to have problems with this machine. The worst being, it will dance around until it hits the wall. Sometimes, it will not empty all the water. It has a horrible smell and the main control board has been replaced once. The service person was out about three weeks ago and worked on the dancing problem but guess what, it still does it. He told my wife these units were junk but we are stuck with it. I wish I had been home as I would have adjusted his attitude. We were sold these as the best, top of the line machines only to find out now that a class action suit had been settled only eight months prior.
I feel both Maytag and Lowe's should be held accountable for resolving this problem. This is America and based off the comments from consumers, there should be another class action suit. I, for one, am on board. Let's proceed. I would welcome information as to how to proceed. At one point, we were contacted by Maytag telling us not to use the washer until we received a ground fault circuit protector as it could catch on fire and burn down our house. They said that since we had been contacted that they were no longer responsible if we used it and our house burned down. When I asked them how we should do the laundry, they said to take it to the laundromat. We live at least 18 miles from the nearest one and they said this is the only option. What **.
Reviewed April 9, 2009
I have a Maytag Neptune top loader. This washer is 4 years old and has been a pain ever since. It has spells of pausing and not finishing the load. Just today, it is holding a load hostage. I cannot get it to open, it will not restart, and it just sits there and groans intermittently. I almost junked the previous Maytag because it walked across the floor. Even after they rebuilt it completely, springs, balance ring and even a new tub and it still walked. I took it back to Home Depot, and they sold me this piece of **. Maytag Neptune is junk. I don't know. I can't get it opened to finish the load at one of my kids’ house. I am at a loss. I am mad as hell.
Reviewed April 6, 2009
I contacted Maytag repair to fix the Maytag Neptune Washer. I made an appointment and had to wait from 8-4 pm for contractor to come in and look at the washer. The contractor called at 11:00 am and said he would be here between 1 and 3 pm. At 4:15 pm, we called Maytag and found out the service contractor had cancelled. He didn't want to come because it was difficult to park. We had saved a service spot for him if he had called. There was no accountability from Maytag for random contractors that they hire. Maytag would not do anything.
Reviewed April 4, 2009
We purchased a Maytag Neptune washer and dryer about a year ago and have had nothing but problems with them. I had an appliance repairman come out to look at them, and he said that he has had many calls on this model. The washing machine reader board malfunctions constantly and stops the machine on the spin cycle. I have had to restart the machine sometimes 6 to 10 times to get it to complete the load of wash. The repairman said to replace the board is over $400 and there is no guarantee that the new one would work either because there is a defect. These were very costly machines, and if they have a defect, they should be taken off the market. We do not feel we should buy a new board when we could encounter the same problems so we have to buy a new washer. It will not be a Maytag!
Reviewed April 2, 2009
I have had multiple problems with Neptune washing machine. It had problems recently, last spring, in Dec. and this March. I have not been able to use it since March 10. It has been serviced multiple times since. They can't get the specific part for it. It's on back order until April. I spoke with manager at Maytag Dependability Plus. I asked them for a renter machine until my machine is fixed. They said they do not do this. I explained to them that I can't go without a washing machine for two months! They said that I have to wait for the part. By the time I go to the laundromat, I could have bought a new washer. Please, please help!
Reviewed April 1, 2009
I have a Maytag Neptune model # mah5500bww. I am going crazy! Last month, the door burst opened and dumped about 50 gallons of water all over my kitchen! I am not kidding! It took me over an hour to clean it up. The door registered locked but did not. I fiddled with it, did another load and watched it. Then it dripped a bit. I changed the door around, and it worked for about two weeks with no problems. And then last night, bam, the door leaked. This time I caught it and only about 10 gallons of water came flying out! Now, when I unplug it and have everything off, the water continuously runs in to. The washer stinks and it has collected tons of water inside. When I manually spin it, I can hear a lot in there. I have no idea what to do. This has been a pretty good washer until now, and I am really getting hit hard now! I have no idea how I am going to purchase a new unit in this lousy economy. I called a repairman to come out tomorrow but something tells me that I am screwed. My stomach just hurts, not to mention my neighbor is already tired of washing my clothes. Three boys and a husband tend to make a lot of dirty laundry.
Reviewed March 29, 2009
Reviewed March 29, 2009
During the time we have owned the Neptune washing machine which was purchased in 2001, we have had the lid lock switch, circuit board, and motor control board replaced. Now the front door boot seal needs to be replaced. At the time the service tech was out looking at the front seal, he mentioned the pump is on its last leg and will need to be replaced. One of the main problems we have encountered with the machine started when it was approximately one year old, is it releases water from the machine onto the floor, which has created several problems. The first is the carpet that surrounds the outside of the room has gotten wet.
The other is the wood door jamb leading into the laundry room has been damaged from the water that the washer has released. We have had the washer checked out several times by a service tech. The service tech was unable to find any reason for this action. The service tech recommendation was to install a metal catch pan under the washer to catch the excess water the machine discharges on to the floor. The metal pans have water residue contained in the pan approximately once a month depending on the usage of the machine.
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I bought a Maytag washer and dryer from Lowe's 2 years ago. The performance has left a lot to be desired. If I don't pre-treat clothes prior to washing, they aren't clean at the end of the cycle. The dryer wraps my sheets in a ball and I have to run them through the cycle 2 or 3 times or dye the bottom and top sheets separately. I'm so disappointed in Maytag and wish I hadn't selected them. This is costing me money on my electric bill. This is certainly not an energy saver as well.
Reviewed Jan. 7, 2009
I purchased a MAYTAG gas washer (model number FAV6800AWW) and a gas dryer (model number MDG6800AWW) in Nov. 2006. In Dec. 2006, I had my first service call on the washer. Since that time, I have had 5 other service calls on the same washer. The dryer motor ceased when it was less than 2 years old! I have had the dryer worked on at least 4 times since owning it.
With these multiple problems, I have tried in vain to tell MAYTAG that I have faulty appliances. They referred me to a warranty service provider. The service provider simply tells me, “You should find another warranty service.” And tells me I have NEVER had my items worked on!!! I have receipts!! I am now stuck paying over $200.00 a year for warranty on appliances that MAYTAG says will BREAK AGAIN! The appliances will not be replaced until a part has malfunctioned 3 different times. THE SAME PART, NOT MULTIPLE PARTS!!!
Reviewed Jan. 6, 2009
Maytag Bravos Mtw6600tq - The design must have either a hardware or software problem. The machine is not able to recover from an unbalanced load (UL) error. During the 1st year, Maytag extended the warranty to two years. Our mistake was not returning the washer immediately. The repairman has replaced the sensors, wash plate, cable harness, tub, and water pump. The service person has gone above and beyond to try and fix the problem, but there seems to be no solution. Once the extended warranty is done, it would be a waste of money to pay for repairing the same problem over and over. At over $800, this is the most expensive washer we have ever owned. At twice the price of a conventional top-loader, junking this machine after only 2 years is a serious burden to our finances.
Reviewed Jan. 5, 2009
Mildew is building up on the rubber casement inside the washer. It is impossible to clean. I have to leave the door open to air dry it which leaves the washer system on using energy.
Reviewed Jan. 5, 2009
I bought on March 9, 2004 a Maytag washer which is a Neptune TL top loader from Home Depot, also a service from Home Depot which is GE-Zurich which expires in March 2009. The model number is fav6800aww. This is a brief story hopefully. Within a year from owning the machine, it had numerous problems such as lid locks the liner, the fabric softer was shorting out, the LCD panel which they rigged, also the pump; I can't tell you how many times that was replaced and also, the clutch. I went from 3 weeks without a washer up to 7 weeks without one. The clothes were always dirty. I had water on floors when broken. This is what took place this year alone.
I'm still covered under GE-Zurich till 3/2009. In March, I had the LCD panel replaced; then in Aug. 2008, I needed a pump. I believe they said they came with a pump. It would not work so I had to wait 3 more weeks, in total 7 weeks. They fixed it with an LCD panel. Then in Oct. 2008, it went; it was the clutch or pump -I'm not sure. They came within two weeks and the part was no good. 3 weeks later, they came and fixed it. As of 1/1/2009, it went again. This is just in one year's time what I've experienced. I say at least 2 times a year or more, since 2004, I've gone without a washing machine for anywhere from 2 weeks to 7 weeks. I now decided to buy a new one on 1/2/2009. I once wrote Better Business and I was told where they're fixing the product, by law there is not much they can do and it had to have 3 failures of the same part within the year's time. So, I didn't have much of a choice.
Reviewed Jan. 2, 2009
I have a Maytag Legacy top load washer. It was purchased new from Home Depot on 11/19/2004. It has been to the repair shop 1 time already. It took almost 3 weeks for it to be repaired, waiting on parts, that problem was fixed. Now, it vibrates so bad on the spin cycle that I do small loads only. I have read this seems to be a problem common to these machines. It will not spin the water or soap out of the clothes.
I live in a mobile home. The washer shakes so bad that it has loosen all the screws on the ceiling lights. After one of the globes fell out in the middle of the night, I have check all of them at least once a week. When the washer was in the repair shop, I had to drive about 16 miles to do laundry. To get this machine out of this house is a pain. With this machine not spinning the water out, my drying time is longer, using more power. Sometimes an extra rinse is needed, too.
What I would like to know is why Maytag has no solution to this problem. I had a Whirlpool washer for over 14 years. I needed a larger machine so I bought this so-called name brand. NEVER AGAIN!!!
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Maytag Washers & Dryers Company Information
- Company Name:
- Maytag Washers & Dryers
- Year Founded:
- 1893
- Address:
- 553 Benson Rd.
- City:
- Benton Harbor
- State/Province:
- MI
- Postal Code:
- 49022
- Country:
- United States
- Website:
- www.maytag.com