Maytag Washers & Dryers Reviews

We purchased the Maytag Neptune Washer and Dryer in Sept, 2005 when we bought our house. We purposely bought Maytag because we thought their appliances were top-of-the-line. We thought wrong. The washer violently spins out of control all over the place. We've tried everything, had repair people come in and we're told there's nothing wrong with it. We can't spin it on the max speed otherwise it would crash through the floor/wall. It also leaks water because it spins so violently and the clothes stink when they come out.

I bought a Maytag Neptune washer and dryer 2 years ago. It is the biggest hunk of junk. The spin cycle sounds like a freight train and vibrates all over the place. We replaced the floor, so it's not that. The drive belt on the washer's tub has cut the drain hose twice, therefore, messing up the floor in the laundry room. On the Neptune dryer, the lint gets beyond the filter and clogs the hose line. I have to take a coat hanger down there every time I dry clothes and make sure there is no more lint.

I am extremely disappointed with the Maytag Neptune washer and dryer we purchased in 2006. The fabric softener dispenser has not worked since 2007 and about six months ago, we noticed the concrete darkening around the machine as if it was wet. My husband began looking closely and discovered that the machine is leaking and the parts connecting the drum are all rusted. Lately, the machine is not draining, leaving our clothes to sit in dirty water. Yesterday, the dryer began not heating enough to dry the clothes. It is truly a shame that a company can produce such a poor product.

I bought an expensive Neptune washer and dryer about 7 years ago. I replaced boot in the washer twice. Now it needs a rear bearing. The same week, a fin in my dryer became disconnected and service will be here on Mon. I will find out the cost then. I will never purchase another Maytag and would have gone with Whirlpool but am scared too after the merger.

I purchased a Maytag washer/dryer set in June 2005. I have had numerous repairs on the washer and it still does not spin correctly and the only cycle that still works is the regular cycle, the others don't spin. Also the dryer stopped working altogether. I had a tech and he worked on it for 3 hours and it still does not work.

I purchased a Maytag Neptune front load washing machine and had vibration problems from day one, and told that was normal. The 2nd year, it got so bad the washer was pounding and walking all over. We had already beefed up the floor as suggested. The repairman said he contacted Maytag and they sent him a dampener to install on the machine to make it better. We have it on gentle spin, which is the lowest you can use, and it still pounds and dances around no matter what size load we use. We are going to junk the washer and never buy another Maytag product.

Atlantis washer approximately 6 years old - rinse, drain, spin cycle quit working. Very, very noisy. Would have to run rinse and spin twice. Finally started leaking all over. Repairman said transmission was shot as well as computer timer for rinse and spin.

I bought my washer and dryer (Neptune) in 2006. Thank God I got the extended warranty. The washer quit in 3 weeks the first time. I have had repairmen out 7 times since. Once the washer was down for 6 weeks while they found a part for it. Dryer is down now. It has been for a month. I have complained several times to the warranty people and to the Maytag company. No one has done a thing. Keep putting me off. I want a new washer and dryer because after my warranty is up next year, I will be left with a repaired junk. I didn't pay $2,000.00 to get junk. This is the first and last time I will buy Maytag.

The product is rubbish. I now, for the first time with any washer, have grubby towels, underwear, and shirts. I cannot wash clean with this washer. I replaced my 10-year-old washer as it was upstairs, and I feared a leak in its aged mechanisms. I do not know how to get clean laundry now. I cover articles individually with laundry detergent in the hopes of getting them clean. Never buy Maytag again.

After 5 service calls on my brand new 10-month-old Maytag washer, I'm now being told that the drum is 'gone'. This will take two hours to be repaired. I feel I was sold a 'lemon' and I think I should get a brand new machine. I have been patient long enough. Expenses I have had to incur are Laundromat expenses and time off from work on these 6 occasions.

I purchased my Maytag Neptune series in 2005. My mother had hers a couple of years and liked them, so I upgraded my old set to them. She had a minor issue when she first got it, but it was repaired and went on. She left the set in their old home when it was sold and upgraded to the newer model of it. At the 6-year mark, about 6 months after my parents sold their home, the owners called wanting my mom to pay the $600 repair bill. Of course, no way was it happening. Then mom's new set started having issues. It has always jumped around and service people have cited unbalanced, too many clothes, etc. It's laundry, folks, not rocket science. It has ruined the floors in their home, but since it's already ruined, she's using it till it dies.

We purchased a Maytag Centennial Commercial Technology washer and dryer combination about a year ago. The first couple of washes, it seemed fine. Then, it got louder and louder and shook like mad. Our first servicing, they replaced just about every moving component and the clutch among other things. We were told that due to our problems, the warranty would be extended to one year from the repair date. Now we're having problems again. And when we call, one of the first things out of the mouth of whoever takes our call is a solicitation for us to buy an extended warranty. It hasn't been right even after the first servicing. I think we're entitled to it being fixed correctly or replaced. They don't want to hear about replacing it.

Our Maytag Bravos Dryer model MGD6600TQ1 has caught on fire on three occasions now. Lint settles in the bottom of the dryer where a consumer does not have access and the heat of the drum and heater unit catches the lint on fire. In addition, the inside drum of the dryer has burned up as well. We have contacted repair only to have the techs pull the dryer apart, vacuum the burned lint and try to blame our dryer vent. Previous models of Maytag would turn off the heater component if a vent issue occurred.

When I put sheets in my dryer (2 years old) and go to get them out, they are rolled up like a sleeping bag, one inside the other. The inside ones are not dry and are wrinkled! This has happened numerous times. Don't tell me to put fewer sheets in, I only put four. It is too late to help me but please help others!

I bought my Neptune washer front loader in 2001. It was the second generation of front loaders. I remember early on that water was coming out the front and the rubber ring needed replacement. I didn't have any problems until year nine, where this really loud sound was happening in the final spin cycle. The repair person said it was a pulley and the internal spin loader needed replacement, which total $280.00 plus two or three hours of labor. The total would be around $500.00. I am so mad that I spent $990.00 in 2001 and the washer only lasted less than nine years. It wouldn't make any sense to have this repaired. I will never by a Maytag or Whirlpool. I have to trash my washer after nine years. The repair costs would be around $500.00.

This is about the way overpriced Neptune washer that has been trouble since we brought it home. I had Maytag service it 4x and they would not even put laundry in the washer to "test" it. The washer shook like crazy and would finish the spin cycles, leaving clothes sopping wet. It happened on all cycles with all types of loads (almost worse with smaller loads for some reason). The clothes come out wrinkled & twisted; one shirt was even ripped, it was twisted so bad. Maytag never repaired the washer and I stopped dealing with them. The washer was purchased in 2005 and now in 2010, it has to be replaced. I will never buy Maytag again. You need to file a class action for Model No. FAV6800AWW.

I bought my Maytag Neptune front loader clothes washer nearly 10 years and have not had any problems with it. That is zero breakdowns, no required repairs and zero cost of repairs. This is by far the best washer I have had the last 40 years.

I have a Maytag Neptune washer/dryer stack set with one problem after another. First, the washer filled with water. After a repair, it started to do it again. Now, the dryer works part time with no heat and then it heats up.

In 2005, I purchased a brand new Maytag Neptune washer and dryer. After years of problems, yesterday the washer flooded my laundry room and the dryer caught on fire. I had contacted the store where I bought them as well as the website, but they said the recall had expired. I had to have them hauled off yesterday after they damaged my house. What a nightmare. The washer had two rubber inserts and still would not drain water. I developed rashes from the laundry due to water and mold. My house almost caught on fire from the dryer. My laundry room flooded again yesterday and I had to have both the washer and dryer hauled off as junk. I bought them brand new in 2005.

I purchased this high-end machine in late 2006. Soon after purchase, I became aware of a problem with this model whereby water leakage could cause a fire. The Maytag remedy for this was not to cure the leak but to supply a GFI. I have operated this machine for 40 months (and I live alone so usage is not heavy). Last week, the house GFI (not that supplied by Maytag) started to trip. I called for service and was advised that water leakage had caused the motor controller to burn out and this item only supplied with the motor. Provisional estimates set repair at over $400 so I have scrapped this product. Supplying a GFI to remedy a known water leakage problem is not a cure. It possibly protects the company from the consequential damage of a fire but did nothing to correct the root cause.

We have been ripped off on Maytag washers (Neptune) 2 times. The first was the first dream set of Neptunes that rotted with mold--had two computer mother boards fry--$100 on repairs! There was problem after problem. Then, years later, they admitted to their moldy boot story so it had been replaced three times. We finally bought the new awesome Maytag Neptune 2 1/2 years ago--a washer and dryer set. They had given us a depreciated credit for the recalled mold monster.

We have a Maytag Neptune washer. We have had it serviced several times. We can't use it to the fullest because the spring band that holds the rubber boot on will break. It has happened several times . They come out and just put the thin band back on and call it good. If you put too heavy of clothes in, it jumps around and moves all over the place. It moves without a full load and they tell me it's not off balance. I purchased this machine so I could wash large amounts of clothes at one time. I paid $967 for this. It is sad that I have these many problems. I purchased it on 5-30-05, back out on 8-26-08, 09-08-08, 09-13-08, 12-15-08 and 09-07-09. I would like to know if there was a recall or something that can be done on this. They came out all those times. It seems to be a product problem. Need to be made different.

Our Maytag Atlantis washer and dryer was purchased at Lowe's. The transmission is out on the washer. It is six years old. The Dryer is having a problem with the timer. After spending what we did on the set, it is very upsetting to know we purchased junk. It is just my husband and I at home. So it is not like it was in use all the time. It's very upsetting. Never again will I purchase a Maytag product.

I totally agree with Paula on your main page. The washer leaves my loads a tangled mess. They are so tangled up it is actually hard to separate the items. I have tried every setting, but nothing works. The dryer can't get the wrinkles out. The dryer cycles make no sense. Sometimes things are so dry, sometimes too wet. I haven't been able to be satisfied no matter what I do. I really am upset with both the washer and dryer. I can't believe they let such an inferior product go into production. I will never buy their products again.

I purchased a washing machine model # LAT2500AAe serial for $498.98. On 2/21/10, this machine not even 9 years old broke down and needed repairs costing $294.25. The Maytag washing machine I had purchased 34 years prior had very few maintenance issues, which is the reason I purchased another Maytag expecting the same reliability. Being a senior citizen on a fixed income and no COLA increase for the next 2 years by Social Security, this put me in a dire situation. I have concluded that Maytag now makes an inferior product and is lacking in quality control, therefore I will never purchase a Maytag appliance of any kind. I will tell my family, friends and neighbors to do likewise. Consequence is an excessive cost of $294.25 to repair a washing machine for a so-called bearing and having to take the monies from my food account.

I purchased a Maytag Legacy series washer/dryer combo in 2007 and recently the clothes have been coming out soaking wet. After removing the access panel, I can see that a plastic pulley has broken and the belt that spins the tub isn't engaging the motor. So I have no spin cycle. I load soaked clothes into my dryer and run it for 2 cycles due to the excess water. This has doubled my gas expenses and my dryer will probably fail due to the extra weight it's spinning.

My 2004 top loading Neptune washing machine that I spent a fortune on already needs a new motor at the cost of $600. This machine has been a piece of junk from day one. It wads up all the clothes so you have to untangle them before putting in the dryer and has damaged many clothing items. I will never buy a Maytag product again.

I bought a used Maytag Atlantis washing machine and when my clothes were soaking wet after the spin cycle, I thought I would look it up on the internet. Lo and behold, everyone is having the same problem, even the smelly mold problem is a common complaint. I hate this machine. When my old washer broke down, I saw an ad at my church that someone was selling a used Maytag washer and dryer. I bought it because I couldn't afford a new one and now I am really sorry I wasted my money on this set.

I inherited both a Maytag Bravos Washer and Dryer from my father who passed away 18 months ago. He purchased both appliances brand new in October 2007, only 30 months ago. Approximately 9-12 months ago I called your company with a complaint that my clothes come out of the washer and/or dryer (not sure which one, if not both are the problem), severely wrinkled, especially pants. They come out of the wash tangled, almost in knots. Although I shake them out very well before drying, have reduced the size of my loads, made adjustments to water temperatures and remove them from the machines within an hour or two completion time, maximum, etc...Nothing has changed. I'm very particular with my laundry and also hate to have to iron so this issue is a major problem for me.

I am the proud owner of a Centennial Washer made by Maytag. It is a year and a half old and already the transmission has been replaced and now I have grinding noises that sound like bearings going out. What happened to quality that Maytag brags about? Move something else to Mexico!

I purchased a Neptune washer and dryer from Sears in Knoxville, TN at the Westown Mall. It has had a shaking problem since it was new. Sears has come out and supposedly fixed it several times. They have not fixed it yet. I have asked for a replacement or some form of credit to buy a new washer and dryer. So far, I have been told, "Sorry you are having a problem. Can we schedule a service call for you?" What's the use? They haven't fixed the machine. Five tries made their A player technician give it a whirl. This was a waste of $2,000 I have ever spent. Sears used to stand behind their products. I guess those days are gone.

I purchased a Maytag Neptune front load washer and dryer set. I have had nothing but trouble with this washer from the time I first got it. I still have the washer and it’s not working at this time. This washer has always shaken real bad. It bounces around on the floor. We always had to push it back to its place on the floor. It’s always been very noisy when used. I thought this washer would last me at least 10-15 years. I have had this washer about 3 years I'm guessing.

I just purchased the new Bravos series because of all the rave regarding the steaming refresh cycle. Well, for some reason, the washer twists everything into a giant round bundle, the clothes do not come out smelling very fresh or the whites white enough. And as far as the steam refresh dry, it's awful. It only wets the clothes and they come out wrinkled. It needs extra drying for normal load.

Maytag Neptune washer. The same problem in which a lawsuit was brought in 2004 is still happening with one bought in 2005. We have had numerous problems with the electrical parts and the drum failing and needed replacement twice with in a years time. Every time a repair man says he thinks he has fixed the problem it is not fixed. At this time we have been without a washer for 3 weeks because the A& E repairman orders parts fixes the machine, then it does not work and needs more parts. No way the drum should go bad twice in one year. It has cost us several hundreds of dollars to get our cleaning done at a wash and fold.

After six years of miserable service, my Maytag Atlantis washer/dryer set is heading to the scrap heap. I paid $1,400 for this rubbish and my only thought now is, "Selling people junk like this should be a crime." After a year or so, the washer began clunking, the dryer drum warped and when the Maytag repairman awoke from his slumber and came for a service call, he told me I should have bought European. The washer's flawed transmission finally gave out this week, so I fished my wet towels out of the dead beast and began shopping for new machines. The salesmen all told me, "Maytag is better now. Everything's fixed. " Ha! Maytag is one mistake I won't be making again.

My wife and I bought my Maytag Atlantis Washer (MAV7600AWW) and the spin and drain cycles have not been working properly. My wife never knows when she will have to run the rinse or spin cycle again, because the machine didn't spin the cloths dry or worse, the machine did not even drain the water out of the tub! I had service tech come out and check the machine and did change the belt, but the machine still has the same problems. This is ridiculous that the machine that is only about 5-6 years old is junk. We just went out and purchased a front loader by another manufacturer to replace this defective product. We are done with Maytag/Whirlpool products! I’m not sure what to do with the old washer now, throw it out, and then find that Maytag will recall or fix the problem?

I bought a brand new dryer that makes a knocking noise with every revolution of the drum. The authorized service technician said that it was the way the drum was seamed and welded that there is no fix to it. HE also said that he installed 3 drums for 1 customer and all sounded the same. No damage was done but I feel that it is an engineering flaw or shoddy construction. I wish I had my old dryer back as the repetitive knocking is annoying beyond description.

Maytag Ensignia Washers and Dryers are fraught with problems. After two years use purchasing them new from Sears, the drum brake on the washer failed and the dryer roller bearings and tension wheel have worn out and need replacing. My advice to anyone purchasing a new washer and dryer is to buy Whirlpool at one of the big box stores (Sears no longer stands by their products without and expensive extended warranty). Costco now includes extended warranties with the purchase price. Loss of use. Cost of repairs.

I purchased a Neptune washer in 2005. We didn't know about the problems and lawsuit that was going on at the time. Our washer model and serial number matched the numbers of the units listed in the lawsuit with the three major problems: Poor balance, moldy odors, and computer board failure. Our computer board failed and they refused to replace it or compensate me for it. We put up with the noise of the poor balance and we washed the washer out because of mold odor, but nothing works now because of the board being burned up. They sent me a GFI a little over a year ago because they were worried about fires. Now that is an admission of a problem and guilt. I need a new washer so I am just going out to purchase a new one. It will not be a Maytag.

We bought our Maytag Atlantis washer in 2003. About 3 years ago, we had it serviced twice because it wouldn't agitate during washing, rinsing or spinning. Just had a very reputable service company come out this morning for the same problem. He said the transmission is gone and recommends just getting a new washer as it would cost hundreds to fix. Apparently this is a common problem because (wish I knew this 7 years ago), Maytag no longer makes washers. It has the Maytag name but all the parts are made by someone else. This washing machine is a far cry from the great Maytag I bought in 1989 and never had problems with it. The only reason I don't have that anymore is because I moved and gave the set to a friend. We'll be buying a different brand washer this weekend.

Will never buy Maytag or anything from Home Depot. Buyer beware!

I purchased a Maytag top loader washing machine less than 5 years ago. It has always had a bad odor coming from the machine when opening the lid. It stopped pumping out the water and I had a repairman come to fix it. The clutch is bad from water leaking on it, the pump is bad, and the outer tub is bad. The estimate to repair is $1100.00. I paid close to $2000.00 for this machine and it should last longer than 4 plus years. Maytag has offered a whopping 15% off the purchase of a new washer. This is not acceptable. I would think a company of this size would stand behind their products.

I bought a Cabriolet washing machine from them approximately 2 years ago. From day 10 or so, I have had many problems with it. There's a constant code that says I need a new motherboard. They have replaced the motherboard at least 3 times, once again it is giving a code that requires maintenance. I have complained about the product and asked if they could do something about maybe exchanging for a different machine. Each time they have apologized and just fixed it. I took out an extended warranty on it just to be safe. Good thing.

I bought my Maytag Atlantis Washer (MAV8757AWQ) in August 2003 from Sears. My husband had to replace the drain pump in December 2007. For the last 6 months, the spin and drain cycles have not been working properly. I never know when I will have to run the rinse or spin cycle again. Now the machine is also making a loud racket when it spins.

On February 26, 2004, I purchased a Maytag Top Loading Neptune Washing Machine (Model Number FAV6800AWW, Serial # 10699216EA) at Sears in Hanover, PA. This machine was highly advertised and was supposed to save water and energy and be easier on the clothing. I absolutely loved this washing machine, until August of 2009. It would get stuck with 11 minutes left, not draining and spinning after the rinse cycle and with a DC code in the screen. A service technician came to check it out. He couldn’t find anything wrong, but by looking at things and jiggling something, it miraculously started running again. It worked fine again until November 19, 2009, when it did the same thing.

We purchased a Maytag Atlantis washer and dryer in 2004. We have had nothing but problems starting in 2008. When you spend $1500-$2000 on a washer and dryer they should last longer than 4 years. We have contacted Maytag starting in 2008 and was told that when our machines were made, Maytag used Kingston parts to be more cost effective.

I purchased a new washer 3 weeks ago and I am very disappointed with Maytag. The "automatic fill" level does not put nearly enough water into the tub to get the clothes clean. The clothes are barely covered with little room to move. The rinse cycle is the same, not enough water, and there’s no way to manually add more. I’m very disappointed with the automatic fill feature.

I purchased a Maytag Neptune model MAH500BWW in late 2003. The washing machine smells of mold. I have tried everything to try to get rid of the mold growing in it and of the smell. It will not go away. My family has very bad allergy problems, and we cannot live with a washing machine like this. I have purchased so many different cleaning products to clean the washing machine, but nothing seems to help. We leave the door open after use, so it can dry out. I have had severe allergy problems from it. I have trouble breathing, and I break out in welts on my body.

Maytag is not a brand name you can trust any longer. I recently purchased a Centennial washer and dryer, and Maytag/Whirlpool should be ashamed for selling these products. My washer makes enough noise to alert the whole neighborhood when I do laundry. And the dimensions are so big that you can't buy a matching pair to fit into a closet.

I bought a Maytag washer legacy series from Home Depot 5 years ago. The spin cycle sounds like the space shuttle and leaks at the bottom of motor/transmission. The repair cost is too expensive that I had to buy a new washer. What happened to Maytag quality?

I bought a Neptune Maytag top of the line washer. It always had water inside. It was weird. It worked okay for the first year but then started making noise on the spin cycle. I had a repairman out and he said the drum bearing was going out and would be at least $700.00 to fix! This is at 1 year after purchase. He said his advice would be just to use it until it breaks down. So, for the next 4 years, it was a torture but it still worked though it sounded like a freight train going through our house! So loud that you could hear it from the street with the house closed up! What a piece of junk! Now, I found out that there was a lawsuit. Maytag is a third world company now with no customer support! We tried to contact them but they never called, emailed or even gave us the courtesy and an ****!

The only steam from my Bravios MGDB700VQ0 is coming from my ears. Today marks the third time this dryer stopped producing heat. Maytag used to mean quality. Now it is just a stock ticker to me whose future doesn't look to bright! That poor lonely Maytag man is going to get overtime on this product! We are on a first name basis. The first time Maytag sent A&E (Sears) to my house, the technician was learning about these dryers as he was taking mine apart. Needless to say, there were 2 weeks glue and a rattle when they were done.

We bought a new Maytag washer two months ago. It has stopped working twice. When I call them to get it fixed, they act like there’s not a problem with the part that keeps breaking. And then I have to put up with a machine that is useless for a week or two until they fix it. But then the new part will maybe last two weeks then it starts all over. They tell me there is no problem with the new parts. But then why does it not last more than two weeks?

When I purchased the machine, they suggested using HE laundry soap, but didn't say it was a necessity. I was not always able to find the HE laundry soap and used regular laundry soap. My washer was making a terrible noise during the spin cycle -- I had a certified Maytag repairman out to look at my machine. He said it was because I had not used the HE soap exclusively, it had ruined my washer (the suds gets into the motor housing and ruins it). Cost to fix was $650 at least. I'm angry no one told me to use HE soap exclusively -- had I known, I'm sure my washer would have lasted many more years!

I bought a Maytag washer a year ago in May and now it sounds like a freight train when spinning. Two repair men have said it needs a new tub. Cost $350 or higher. One didn't do that. The second one said, he'd have to order the tub. I've had Maytag for 50 years and this is my first disappointment. Help! I need a washer that doesn't sound like a freight train going through my kitchen.

I purchased Maytag Legacy series washer 2005 from Home Depot. The washer tub seal begins to fail 1 1/2 years later. The washer makes very loud grinding sound as bearings begin to fail. The tub begins leaking water on the floor. I called Maytag. They stated that the 1 year warranty on the moving parts has expired. Maytag stated that this is a common problem in the Legacy washers (if you read the other consumer complaints on this site, you will see this issue discussed multiple times). Maytag offered no remedy to fix or replace the defective washer. There was water damage on the wash-room floor. I had to purchase another washer within a very short span of time.

I toss junk mail and do not send info to places I am not sure of. They tell me there were lawsuit papers sent out a long time ago and I did not fill them out and so I am out of luck. I have a junky front load washing machine that sounds like it is about ready for take-off. Help, please! My old original set of Maytags were 19 years old and wonderful. This new Neptune is a piece of junk with rubber molds, etc.

I bought a Maytag Neptune model #MAH5500BWW that was part of a class action suit in 2005. I was not made aware of this at the time. My washer had been in storage for about three years. I started using it again about four months ago. Three months in, it broke down. I looked online and found out about this class action suit. I e-mailed customer service and was told it's too late. They are no longer responsible for the problem. How can this be? It was a design flaw. Apparently, customer service is not on the top of their priority list.

We bought a Maytag front loading washer at Sears in May '08. Already the bearings on the washer are gone and the estimate to fix it from Sears repair is $1200. This is a crime as we only paid $800 for it to begin with and it has only be used for 19 months. We did not have a service agreement so it cost us another $139 just to have them come look at it. Maytag should take some responsibility for producing such a lousy product. There are only two of us using this washer. I will never buy another Maytag.

We went to purchase a new washer and dryer set from Home Depot. I had printed out a model that I had previously reviewed online. The salesman talked us into a different Maytag model citing various reasons. It was more than we wanted to pay but opted to trust his advice. We spent $800 plus on this model. We had it installed at a cost by Home Depot. This was a little more than a year ago it was installed. Two months ago, it began making strange noises and the drain pan started filling with water. It is located on our second story of our home.

This complaint is concerning Maytag Neptune washers. I have sent numerous emails to Maytag but get no response until I just happened to come upon this website. We made a large purchase four (4) years ago; it consisted of both the Maytag Neptune washer and dryer and a large 25 cu ft side-by-side refrigerator/freezer. My dryer works fine. The fridge works so-so. It is difficult to keep the temperature adjusted in the crisper drawers. The vegetables freeze a lot and (of course) have to then be thrown out. If I can keep the veggies from freezing, then the meat spoils in the meat drawer.

The washer is not yet 5 years old. Ipaid almost $1000 for it and it is totally gone. It has been having issues for quite some time but last week it just quit. I called service and they said it would take between $500-$600 to repair. The washer is already rusting on the inside as well as mold/mildew growing in the washing tub area (we discovered this when washer was taken apart). Serviceman told us there is a lawsuit and settlement on Neptune washers and I will have to purchase a new washer. We are retired and we don't have extra money to be spending.

Two years ago we purchased the Maytag Bravos washer dryer combo at Home Depot. We paid over $2000.00. We thought we were upgrading our wash and dryer and getting rid of the inefficient Frigidaire 15-year old pair. (Coincidently we gave that away, and it’s still working!) However, the washer does stop every tenth load or so due to bunching of the clothes, causing it to be unbalanced. Now it has just stopped altogether, no more spin cycle. The service company we had out told us that it is $375.00 to replace the motor control board. It reads on the display F50 for a fault code.

I purchased the new Bravo series washer and dryer. Since then, the heating aspect of the dryer has gone out every two or three months, each time resulting in multiple visits from a repair person to fix it. Everyone I've dealt with has been sympathetic. I don't believe that the Bravo series washer\dryer is a good purchase!

My complaint is with regard to the Neptune washer. The problem we have is regarding the mold buildup on the rim of the washer. I never realized how serious this is. My son has been very sick with asthma for years. We have taken him to an allergist and many doctors. He has been hospitalized due to asthma. We have changed his diet, but to find out it is caused by mold. We do not have mold in our house. The only mold we have is in his clothes, sheets, blankets, pillows and everything else that is washed by the Neptune washer. This is a serious problem.

I purchased a Maytag Neptune TL washer and I have had more problems than it is worth with it over the years. Now it makes a huge noise when it spins. Something is wrong again. I just found out that there was a class action and people received purchase certificates of up to $1000. I was never contacted about this. I did fill out a warranty card and was never notified. I would like to receive a certificate. I have had it with this machine.

We thought we were making an educated purchase when we bought a Maytag Neptune TL FAV6800AWW washing machine on September 11, 2004 for $1000. We looked and shopped around and bought what we considered the biggest and best that we could afford at the time. We have put up with a lot from this washer--moldy smelling clothes; knotted clothes; clothes put into the washer with food crusted to it, and after it was washed, the food was still there; and we even put up with clothes coming out with dry spots on them. But this takes the cake.

I have owned my Maytag washing machine for just over 2 years. At 1 year and 11 months, the machine started making grinding noises then smelled funny and stopped agitating or spinning. I had previously owned a Maytag washer for about 12 years, which worked like a champ washing clothes for more people than are in our household now. When I called the customer service number in November 2009 to get help from Maytag, the person I spoke with was not discourteous but certainly didn't care at all about helping me. Besides the washing machine, I had bought a Maytag stove, dishwasher and refrigerator. All because of the Maytag name.

I was one of the unfortunate many who purchased the Maytag Neptune washer and dryer, thinking I was making a wise purchase by buying a top of the line set. The marketing of Maytag was genius (i.e. hook the unsuspecting consumer into buying a piece of garbage under the illusion of presenting Maytag as a provider of excellent quality, being long lasting with little or no repairs). Well I have been saddled with the Neptune front load washer since 12/29/2003 and there isn't a day that goes by that I look at it and hate the ** machine. We were lucky enough to get a new boot for the washer as part of the class action settlement. Big freaking deal.

After under 2.5 years, our Maytag Neptune dryer has developed a series of cracks in the steel drum, makes a lot of noise, and occasionally catches clothes on the edges. I called Maytag, and because it's only got a 1-year warranty, they're not prepared to do anything but give us a discount on parts. They claimed to know nothing about any manufacturing problems with these drums.

I purchased a Maytag modelHAV2557AW washer in July 2005. For months, it wouldn't get all the water out of the clothes and I would have to re-spin them. I got used to that little inconvenience after calling and being told that my loads were obviously too large and off balance. Then, last month, I noticed that the washer made a terrible banging noise.

We purchased our Maytag Neptune top loader and matching dryer when we purchased a newly built home on May 5, 2005. Our washer has been a problem from day one! We've replaced rusted external parts, the detergent doesn't flush well and gets all hung up in the dispenser. Forget about the bleach and softener dispensers, they have been replaced and still don't work. I don't even bother using it anymore. Our biggest and last complaint is that the clutch and bolt underneath the drum is all rusted out and the repairman, after three visits, determined that it would be too much money to fix. After we've spend well over $700 so far on repairs to this machine that cost us $900.

I have a 4 year old Maytag Neptune TL (model FAV6800AWW). I paid $1200. Washer is broken and nobody (including certified Maytag repair) will (can) fix it. I just discovered there was a class action suit against Maytag on this model. Is there any recourse for me in this lawsuit?

We purchased a Neptune top load washing machine in 2004. I loved it until last week when it would no longer spin. Today the A and E repairman told me it was garbage. I paid $129 to find out the cost of the repair was going to be about $1000. The clutch was gone, the motor damaged and the mother board was fried, etc. The problem: We bought a very expensive Bosch set in 2001 that was put at the curb because we had nothing but problems with them. We went with the Maytag brand thinking we were safe. Now what should I do?!

Besides the mold problem on the door, we have had the washer stop running and the circuit board completely quit. We had the board replaced for $300. Thinking everything was OK, we went to work the washer and the board lit up and the tub filled and then everything stopped working. The service man came back and now we are told the problem we have is a bad motor and MCU board which will be another $300 plus and who knows if the piece of junk would even work with additional repairs.

We had bought the Maytag Neptune TL washer and matching dryer about 5 years ago. Our house has always smelled of mold on the lower floor and I never dreamed it was the washer. We have had other plumbing issues so I always blamed it on that.

I purchased one of the first Maytag Neptunes model #MAH3000AWW 12 years ago. I have been fighting with Maytag on this machine for the last 10-12 years. It still has an odor and my white clothes has little black spots on it when I am finished washing the clothes. This has always been the case. I shake my clothes out and hang it up to dry or put it in the dryer. I can't afford to continue buying new machines every year. The machine now just stops and will not go through the rinse cycle.

I have a top loader washing machine. The tub leaks and there is mold all around the tub, it also has a mildew smell.

This washer was returned to Lowe's by the original owner. Tag on washer read "will only spin, repaired." The salesman assured me that the washer carried the one-year warranty on major parts. I purchased the washer on November 11, 2009. It stopped working on January 07, 2010. Again, it will only spin. When I contacted repair service, I was told, immediately on the phone, that the water pressure switch was the problem. The repairman told me the water switches are bad on many of this type machine. I would like to know if there is a recall because of this. I am so dissatisfied with this product. Even if it worked the way it should, the features are misleading and useless. It has a choice of heavy duty, normal, casual or delicate but it only has 2 agitator speeds. It requires you to tell the machine whether or not you've added fabric softener with every load. It has a choice of 3 soil levels which does not affect the agitator speed. It has a choice of 6 water temperatures.

I guess I must be the only person that loves my Maytag Neptune washer. I had a board go out within the first year, but other than that I've had none of the issues that everyone else has had. No odor at all. My model had a feature where you were able to customize cycles and name them, i.e. Towels, Delicate, etc. No more excuses for my husband! I've had my washer since 2010, and it's just beginning to not perform well.

I purchased on April 24, 2003 and was never notified of a recall or lawsuit. I have mold and odor problem since 2007. I was told many times to just keep washing washer. But mold and odor just keeps getting worse. We have purchased new towels and clothes several times because of odor.

I bought the Neptune washer and dryer from Sears in 4/2002. The motherboard had to be replaced. Maytag told me they were going to send me a certificate for a Maytag appliance. They did send me the certificate. I sent in the repair receipt for reimbursement on the repair for the motherboard around $350. Then I bought a new Maytag appliance. After not hearing from Maytag on the reimbursement for the repair, I called them and they said that I did not send in the receipt by a certain date and therefore they would not honor the reimbursement. They also told me they would not reimburse me for the certificate on the new Maytag appliance I had bought. So I was out all of this money. It really bites. My Neptune machine has mold in it and I have tried bleach, but it will not come out. So now, what do I do?

We bought our first and last front-loading washing machine in April 2006. Repairs had to be made within 1 week of it being installed. For 3 1/2 years, this machine has shaken, rattled, and rolled, ripped my flooring, would not operate without a screw and duct tape holding the operation button in, leaked all over the floor. You name it, it has done it.

Our 18 month old Maytag Atlantis washer transmission stopped working. I called them up. They are sending tech out on Monday. I saw lots of complaints about the same problem. It has got to be a defect! The consequences include loss of washing at home, and the incurred expense of going to a laundromat, along with lost time.

I purchased a Neptune top load washing machine on Sept. 26, 2004 from Plass Appliances in Elmhurst for over $1,000.00. About two months ago, the unit started to stop during the final spin cycle. I had John from D&S Equipment come to repair the unit (this company was the less of two authorized Maytag repair companies in the area). Both companies have many complaints. I was told that my 5-year old washer machine was garbage, that it needed a new position sensor, a lead in the seal assembly and water is now leaking in the clutch and main bearing assembly. I should literally throw it out and buy a new machine! I was charged $65.00 for this service. I am out the price of the service call ($65.00). I have to purchase another washing machine (over $1,000.00).

In May 2003, I purchased my very first new Maytag Atlantis Washer and Dryer from Best Buy. After 6 months, the washer timer acted up and the Maytag repairman came out, he took the outer casing off and I swear the inside frame was so rusty that it looked like it had set in the ocean for 6 months. I told the repairman not to repair it as I was going to call Maytag and get a new one, as this was unacceptable to me. After all, I was brought up being brainwashed by all those Maytag repairman commercials. I was also a prior avionics corrosion control expert in the military and I knew that this corrosion had not developed over the 6 months I had owned the washer.

My husband and I purchased our Maytag Atlantis washer/dryer in July 2002. It worked great for the first 18 months. And from there, it went downhill. My clothes started getting random holes in them. Occasionally, the water wouldn't drain from the washer, and now it happens every 5 or 6 loads. I just have to turn it back to the spin cycle and it takes care of the issue, but it's an inconvenience. My dryer's first issue was that one of the "paddles" came out, screws and all. Eventually, all of them have spontaneously come out. I just feel like for purchasing a Maytag, it is poor quality. My parents had their Maytag for 20+years. I thought a washer/dryer should last longer than 7 years for the amount of money that was spent on it.

I purchased a Maytag washing machine on 12/28/01 for $999 (Model: MAH5500BWW). On 11/16/07 (six years), I had to have the lid replaced at a cost of $240 because the lid was rusted and going into the machine and on any clothing in the machine. The machine has a 10-year warranty on the lid. But, of course, I had to pay for the labor. Well, two years later (12/09), the lid needs to be replaced once again. It is rusted out the same way it was two years earlier. (I have pictures).

This washing machine is terrible. I had the store come out, try to level it and whatever else they could do--and they can't fix it. Every time you wash, it ends up two feet out into the floor (walks bad) and makes an awful noise. Sounds like an airplane taking off.

After buying a top loading Centennial Maytag washing machine, it shimmies, shakes, makes noise and tores up a small throw rug. It shakes on the inside drum and the outside. Sometimes it makes a loud thud when the knob is pulled to start it. Repair man from the store has been here twice and told us it’s just the way the machine is. We have a five-year warranty and we would like to take it back. It was bought at Orvilles Appliances on Bailey Avenue in Amherst New York. We are senior citizens; both are over seventy five years old.

Transmission is gone after two years use! There are only two people in the household. Repair will cost as much as a new washer! Piece of junk!

I purchased the Maytag Neptune washer about 4 years ago. The door lock has broken every year since we bought it (4 times). It costs around $200 to fix every time. It also has a huge problem with mold around the bib. I constantly have to clean it to keep the mold away. We also had to have it fixed for leaks. This is the worst washer that I have ever had! Repairs totaling over $1,000!

I ordered a washer/dryer on 11/22/09. It was supposed to be delivered on 12/16/09. I called the day before to make sure our power cord was the right one. We had not received a call about delivery and assumed everything was moving along. My old washer and dryer was out, new hole in floor cut for dryer vent, so ready to go. My company was arriving on the 18th for over a week stay, so definitely, I needed clean towels, etc. The service lady from Maytag told me I was backordered until Jan 9th. I was in a tizzy. She said she could cancel my order and that sent me over the moon. I called Home depot in Rochester and they were able to give me the floor model. Thank you, Home Depot. We had to go pick it up, and the floor model had scratches on both washer and dryer. But I had to have something. The old one was gone. We had to set up both by ourselves, and that was a great experience. I know I got a wonderful deal, but it wasn't what I bought. I bought new, delivery with set-up; and I am very unhappy with Maytag service.

Maytag steam dryer will not take out wrinkles. I just had a service call to fix this issue and was told by the service man that that's the way that these Maytags work. It will take them out of silk, but not regular clothes. I looked this up online and have found many of the same complaints on 5 different sites. I spent $800 more on this dryer than the one I was going to get because my wife wanted the steam advantage for wrinkles! I am just out $800 for the dryer and now another $800 for the matching washer! That's $1,600 total I could (should) have saved myself. I will never buy another Maytag again!

I purchased a front load Maytag washer years ago; nothing but trouble since. I have the smelly mold problem that was supposed to be fixed by a recall, but it is not. Still smells! And the bearings went out. It would have cost $500.00 to repair, so now it sounds like a jet airplane taking off every time it goes into the spin cycle. That is till it goes completely as stated by the service technician. (That was also money out of our pocket!) I will never purchase a Maytag again! Don't even get me going on the trouble with my Maytag refrigerator!

A week before Christmas, while doing laundry, my machine started to sound like a small jet plane. I proceeded to go out, and opened the top to see what was going on. Normally the machine should come to a complete stop. However, this time it didn't even slow down. I proceeded to check online as to what needed to be done. However, to my disbelief, I found numerous complaints. I called Maytag, and spoke with a rep. She offered to give me "approved repair people" to look at my machine.

48 hrs. to schedule a delivery. Then I received an email saying due to overwhelming response, it would take longer to contact me. Then I received a phone message stating that the washer was no longer available. When I ordered, it was available. It is still available at regular price. I was told to call. I tried 3 different times and was on hold a minimum of 30 min. without talking to a person. When I threatened with BBB, they left a message stating they could deliver on Dec. 26, 29, 30 or 31. I should call to say which day, email or call a voice message center. I called the message center and said the 26th or 29th would be fine. Then a few days later, I received an email stating they cancelled the order because they did not hear from me. After reading similar problems, I have decided to not buy anything ever from Home Depot.

This is what happened. Our company purchased 14 washers and dryers from Maytag. These were top of the line, high efficiency front-loading machines. After 6-8 months, the problems began. At first I was calling Maytag repair each time we had an issue. This was a charge of $175 just to drive to our town, not even to look or touch the machines. The cost to repair usually ran another $150. The issues with our Laundry machines are: 1) the coins are not accepted or constantly jammed; 2) the spin cycle just stopped working all together and the mold is horrendous. I wish we had known these were some of the common complaints before purchasing large numbers of the products!

We bought this Maytag Neptune top loading washer about 4 years ago, and it’s a lemon. Everywhere I look, many are people having the same problems. This machine costs $1000 and is faulty in every aspect. Maytag needs to be accountable. The machine breaks down all the time with "unbalanced loads", and it reeks of mildew and we can't get rid of it. The fabric softer doesn't drain and it wrinkles clothes terribly. It tangles arms and legs of clothes in ball and ruins clothes. The thing costs $1000 and should work great at that price and last 10-plus years according to the Maytag name and slogan.

In February 2006, I purchased my Maytag FAV6800AWW washer from Lowe's Home Improvement Store. My washer worked well for 6 months then the repairs started. First, I had the spinner replaced then I had the control circuit board replaced. Repairs after repairs had been this washer’s life. I had the tub displacement sensor replaced, the inlet water valve, the lid locks twice, the water pump, the transmission, and a few days ago on December 10, 2009, I had a clutch replaced. Today is December 22, 2009 and this Maytag FAV6800AWW is making a horrible sound when I turn it on.

In the fall of 2005, we were given the gift of a new washer/dryer and we chose the Maytag Neptune LED TL washer and Maytag Neptune dryer. About a month ago I put a load of wash on before going to bed. Sometime before falling asleep, I heard the beep letting me know the wash was finished. That must have woken my husband up, so while getting himself something to drink he started asking why there was water in the floor. After getting up to help investigate, we found that the washing machine had flooded the laundry room, pantry, and was coming into the kitchen/dining area. The next day and after all flood waters were cleaned, I decided to try another load watching for any reason the machine would have flooded the house.

I purchased this item with an extended warranty. I have had multiple problems with it. The service person states it's a design problem and he's had to repair several others for the same problem.

Our washer died after we bought it and they did come and fix it. However, they promised us a $100.00 rebate and they never sent it to us. They kept saying that they would and I had to keep calling. They promise rebates, have you fill out the paperwork and then never follow through.

I bought this set about five years ago. Do I have any recourse? The Neptune TL washer is awful. The machine does not clean the clothes and it never did when I first got it. I contacted Maytag and they told me that it cleaned best with Tide detergent. What a joke. It doesn't matter what detergent you use, it just does not clean well. I find myself adding water to the machine for a little better result. After paying $1000.00 for a machine having to this is just unacceptable. I told Maytag that it is just a $1000.00 piece of junk! They were not willing to do anything for me.

We bought this washing machine for $999.00 in late 2005. Since the purchase of this machine, we have had numerous problems - expensive problems. It does not balance and adjusting it or otherwise does no good. It is very noisy, even after moving the load around. The tiny door button - little black one - broke off a year into the washer. It costs $99 to replace the large part for that little button. The clothes started smelling like mildew no matter how quickly you got to them. If I washed them while sleeping and left them overnight and hang it up, it’s mildew stinky. A year into it, the bleach/fabric softener compartment stopped working. I still cannot get it to function. Oh, and as far as getting anything clean, it stinks at it.

I bought a Maytag Neptune washer and dryer set in June of 2005. We have had nothing but problems with the washer. It would have code errors during almost every wash. My husband read the manual and cleared the codes and it would work for a while and then it’ll crap out again. I had it repaired for $300.00 about 6 months ago. Yep, it crapped out again. This was an expensive washer. I will never buy Maytag again - the biggest ** that I've ever bought!

I bought my Maytag Washer & Dryer from Home Depot mid-2004, thinking they would last indefinitely, based on a believed (now understood to be only a marketed) reputation of this brand name. Just like the complaints that I now read here, my Maytag Legacy series washer (Model SAV515DAWW) started making a noise like a jet engine. Soon after, it began leaking all over my floor when it went into the spin cycle.

Bought new Maytag Neptune Washer (MAH8700AWW) and matching Dryer in March 2006. It violently walks across the floor when it is level. The dryer drum split and exploded (ripped) just from drying regular clothing. It lasted 2 years. The washer won't drain, spin, or rinse. Puts lots of extra suds on clothes. Pump part is $128. We can get a good, used Whirlpool set for $155. Guess what? NEVER AGAIN MAYTAG.

I have a Maytag Neptune washer. It stinks and it sounds like a Harley when the drain pump works. No service people can fix it.

I purchased by Maytag Bravo set in June of 2009. Since that purchase, I have had my dryer serviced for a new heating element three times. The cycles on the dryer do not count correctly and the dryer makes a loud rattling noise. I can run the dryer on the normal cycle which automatically sets at about 44 minutes. Come back an hour later, the dryer is still running and the timed cycle now reads 1 hour and 39 minutes left to dry. When I stop the continued cycle, the clothes are hot to the touch. I need to wait for them to cool down before folding them. This last heating element that was replaced had burnt marks in the element. Typically, the technicians leave the old parts behind but they took this one with them. When the technician took the element out, a piece was broken which he claims was preventing the element from heating completely. I then asked why the burnt mark on the element of which he couldn't explain but he did say he could put the element back into the dryer and let me continue to use the dryer until the new part came which would be a week.

New belts were needed twice in a year. Now, the timer is bad. It’s a piece of junk from day 5.

I purchased my Maytag washer from Badcock on 4-25-08. On 7-11-08, they had to send a service man from Modern Tech Sevice & Co. to fix my agitator. They said it was loose. (The agitator was making a clumping noise). Then, in March or April of this year, it quit working altogether. Water was standing in it. I called Badcock again and they gave me the number to a new service company, which is A&E in Gainesville, GA. They came out, replaced the motor and the timer. It worked fine for about 7-8 months and it quit again doing the same thing.

The washer was purchased in July 2004. A year and half later, the top lid started getting some rust. I called on my warranty and was told that rust was not a problem as it was covered under the warranty. Then I contacted Maytag to inform them of the problem and inquired about other washers having the same problem and they denied it. I just now looked online and realized there was a class action in 1995. I have 4 young children at home and I wash all the time. I cannot afford another washer. Recently, I also noticed a grey build up (possibly mold) under both rotators. Many garments were ruined due to rust stains. I am stressed and concerned about health issues due to mold.

I had problems from day one with my Neptune washer and was never once able to talk with my salesman or the manager of the store, they were conveniently unavailable to help me with the issues I had with my Neptune washer. I was never told about the class action suit until a couple of days before your claim was to expire, and I was not qualified to be a part of the lawsuit. I have spent several hundreds of dollars trying to baby this machine.

We purchased a Maytag Neptune TL washer and dryer set on March 18, 2004. The washer Model # FAV6800AWW has had uncontrollable mold since the first week we owned it. We purchased it from Home Depot and bought the extended 5 year warranty which has expired. The washer won't spin now because of code # DC (out of balance). I looked on the Web and saw a class action suit settlement for Maytag Neptune washer purchases made from April 1, 1997 to August 9, 2004. We sent our registration in upon purchase and were never notified. I contacted Maytag customer service and after they denied any settlement, they sheepishly told me it was for the front load Neptune only, not for our top load. Do we have any recourse?

I purchased a Maytag washing machine (Neptune). My machine has had mold growing inside of it since the day of the first wash! Maytag has replaced the rubber seal twice and it still has an overwhelming amount of mold inside of the machine inside as well as the rubber seal. The machine also leaks! I have many allergies and for the past 4 years I have been in and out of the hospital with colon problems. I believe these are linked.

I bought a brand new Maytag Neptune washer & dryer 2 years ago. My dryer is okey but the washer is no good. It's like the computer is messed up. I'm on a fixed income and I don't have the money to fix it. A washer which has cost that much should have last longer.

We bought a Maytag Legacy washer and dryer from Home depot. Just a little over 2 years later, the dryer makes a loud noise when you first start it and the washing machine makes a loud clunking on the spin cycle. Never will I ever buy Maytag again!

I bought a Neptune washer in 2002 or 2003. I have been dealing with a smelly and moldy gasket for years. I thought it was something I was doing wrong or because my state has high humidity. Someone else didn't scrub out the gasket a few days ago and it's bad now. I thought I'd see if I could get a replacement gasket. I googled Maytag Neptune and found out there was a lawsuit years ago and and the deadline to send in the paperwork was about 5 years ago. I was never notified even though my address is still the same. I wish I could have gotten in on the lawsuit, but not to get a new washer, just a gasket.

I have been married 31 years and have only had 2 washers and dryers. First washer we bought used from some friends was Kenmore from Sears and was 6 years old when we bought it. We had it for over 17 years! Can you image that happening today. No. The washer actually cleaned the clothes, unlike the new Bravos (top of the line) most expensive one I could buy that doesn't clean anything. We used the same detergent and washed a pair of my granddaughter's pants that had been washed at least 6 or more times in my washer. None of the stains are coming out.

I was the proud owner of a Maytag washer machine, which I purchased in November of 2003. When I bought the machine, I also purchased the 5-year warranty. My machine stopped spinning the water out of the clothes in October of 2009, one year after the warranty expired. I am so disappointed. When I purchase the machine, I was sure I was upgrading and wouldn't have any problems since your repairmen said they are the loneliest repairmen. I was told that the caliber seal and bearing was messed up because the water had been running on the bearing for some time and that it looked like it could have come from the factory that way. I am so upset that my machine only lasted 6 years and they want at least $350.00 to repair it, but it could cost more. Someone really messed up here.

Maytag washer (Model MAV8601AWW, Serial 201853351CT) was purchased from Betty's Maytag on October 19, 2003. The machine's transmission failed and was replaced under warranty on November 19, 2009 by Betty's Maytag. While there was no charge for the replacement transmission, we were required to pay $229.44 for the service call and labor. Our complaint is not with Betty's Maytag Home Appliance Center but with the manufacture, Maytag.

I called Maytag for service on my dryer Whirlpool Cabrio which I purchased from Pacific Sales on 1/6/2007. The dryer is making a screeching noise and I cannot use it. Now, much to my amazement, they will not schedule a service appointment because the logistics department needs to review my claim and they will get back to me in 7-10 business days. They feel that the dryer might not be worth the amount of the service. I have called for service on 10/21/09 because the dryer was not heating. They fixed that problem. Now, they state that they need a copy of my receipt. They have the value of my dryer as $432.00. I purchased the extended warranty from Pacific Sales. What's the use of purchasing that extended warranty anyway?

I purchased a Maytag Legacy washer and dryer from Home Depot. Like all the other complaints, the washer is leaking and making a 'jet engine' noise. The dryer will not shut off, so it's up to me to be a manual timer. From now on, it's shopping at Sears for a good old Kenmore.

In 2000, we purchased the Maytag Neptune washer (Model # MAH4000AWW). We had continuous problems with it. In 2006, shortly after the warranty expired, the repairman from Karl's Appliance encouraged us to purchase a new machine because he felt that we would continue to have problems with the machine and would end up "putting a lot of money into it!" We purchased another Maytag Neptune and have had nothing but problems with it since day one! It is still under warranty, but is not always covered, as there have been a few times that the repairman tells us something like "Oh, well, I found a coin in the machine, so you're going to have to pay for this visit." Yeah, like a coin can fit through a little 1/8 inch hole - the only access to the inside of the machine.

I purchased a Maytag Neptune TL (Top Loading) washer about 3 to 4 years ago. It worked fairly well for about 9 months except for getting out-of-balance alarms occasionally. After 9 months, the O-o-B alarms happened with every load. At about 12 minutes left, it would alarm out and I would find all the clothes knotted in a ball that would roll to one side when it began to spin.

I purchased an HE Neptune frontload washer and dryer in the summer of 1998. We were building a new home, and they were delivered on 12/20/98. Of course, we had the normal mildew problems with the washer until it quit in July 2005. When we called out a service rep, he told us it would cost more to repair than it was worth. I paid $999.00 for it. I contacted Maytag and was told they had a lot of problems with the frontloader and if I purchased a Neptune toploader, they would refund me $300. So I went out in good faith on 7/19/2005, bought the Neptune top loader (Model #FAV6800AWW, Serial #13512565EV) and again paid $999.00 for it. I sent all the paperwork in as requested, and a few months later, they regretted to inform me that I didn't qualify for the rebate. Last week, my second Maytag Neptune quit. The first one lasted 6 years; the second only 4 years. Before it quit, it was doing the same thing all the other people have had problems with. It would go to 12 min. left and give an off balance code. The only way I could get it to finish the load was to basically overload it, and then if I was lucky, it might finish. What has happened to the Maytag company that made my mother's Maytag? I am very upset and disappointed with Maytag.

I bought my Neptune washer and dryer on January 3, 2005. After about a week, there was mold around the door. I called the company, and they said to wash it with bleach. I did this several times then just gave up. I really like the machine, but the mold is terrible. My towels have had an odor for several years. I have tried different soap, different fabric softeners, vinegar, bleach; but nothing works. Is there anything that can be done? I just want the problem solved. I really don't want any problems with the company as they are nice people. I was never notified of any action that needed to be done to take care of the problem. Thank you.

We went to buy a new washing machine and we were told that the Maytag Neptune front loading machine was last year's floor model and that's why it was on sale at such a good price. They also said it would have a one-year warranty. They give customers a hand written receipt which is no good when the repairman comes. We had to call Mastercard to get a copy of our purchase from a little under a year ago which took five days. The repairman said that the machine was 8 years old and we were told that it was a year-old floor model with a discounted price.

I purchased a Maytag washer and dryer. First of all, that is what I thought they were. From Sears, I come to find out they are not real Maytag, just a name put on them. I know from my own experience that Maytag will not scratch, even taking a quarter and pounding it. Second, I have only had these appliances for three years and all of a sudden the control board goes out, which is a very expensive part to replace. I am very dissatisfied with my appliances. Anyone looking for a Maytag, do not go to Sears.

I owned a Maytag washer for almost 20 years, and I loved it (1982-2001). When it was time to purchase a new washer, we purchased a Whirlpool since we knew Whirlpool had purchased Maytag. That washer only lasted 8 years. In June, we needed a new washer and dryer and decided to go with the Bravo series since we didn't have room for front loading machines, but we're anxious to use that new technology. Big mistake! The Bravo washer does not get the clothes clean, and it's impossible to set some of the water temps on certain cycles - such as soak. Simple stains that should come out by merely washing have been set into fabrics because of this washer. My husband got dirt on his pants - simple dirt - not red clay or anything that usually causes major staining. The Bravo washer didn't get it out. Simple ink from a Bic pen didn't come out until I took a brush to my son's shorts. I've never had this problem with a washer before. And I have to wash everything on the Hand Wash cycle in order to keep the clothes from getting so twisted. The clothes also look very worn which I've been told is from all the twisting. After almost 20 fantastic years with Maytag, and then using a Whirlpool, I was really looking forward to getting back to a Maytag again. I am incredibly disappointed with the Maytag Bravo washer.

We purchased the Maytag Neptune Series Washer and Dryer in 2005. The Maytag dryer does not dry thoroughly, and most times, we have to run it two cycles to dry our clothes. We just got a repair estimate for over $600 to repair the dryer. We bought what we thought was a top of the line appliance and want to know if it's normal to have to replace this after only five years.

We have been faithful Maytag users for three generations, with each washer and dryer lasting for at least 15-20 years. I got my new top-loading Neptune washer in 2004. In the five years that I have had it, I have had to replace the intake water valves two times since the water would not shut off causing it to overflow all over the floor. Also, the top of the washer has rust along the inside. Then, there is the matter of the smell that started about 2 years ago, so I cleaned it more often with bleach and now it smells like sewer water. My husband looked at it and took it apart. All parts have black mold on them and at the bottom of the tub was at least an inch of unknown matter. We called Maytag and asked them to send out a representative to look at this gross, smelly mess. They said, "Sorry, your washer is five years old." They did not address the matter at all! They did not offer any customer satisfaction. So goodbye Maytag on the junk you sell.

I am extremely disappointed in the product. My husband and I purchased the washer and dryer about 3 years ago thinking it was one of the best. The reason for this was I had a Maytag washer for over 30 years and had very few problems with it. It was still working when we purchased the new ones. Now less than 4 years later, it will cost at least $800 to repair the product and about $650 is in parts. I take good care of our appliances and this really irritates me, that we trusted a product this much. Now I hear from a lot of people that they also had this product and had the same problem. My question is, why were they not recalled? Every salesman and individual I have talked to says the product was junk. Yes, we will purchase a new washer, after hearing the other horror stories about this product. I will not spend another $800 on repairs to have another problem with it. But I can assure you it will not be a Maytag, Whirlpool or Kenmore since it is my understanding they are all the same and will not stand behind the product they are selling. What a piece of junk.

Purchased Maytag Neptune TL - top-of-the-line - state of the art - $900 washer 4 years ago. I knew Maytag reputation and wanted to avoid problems and have the best and most energy efficient, water saving washer I could find. The washer knotted up my clothes and left soap in them. An extra rinse was required so no water savings as promised. Quit spinning. Called local repairman who told me the clutch was out and it was not worth fixing, charging me $65. Maytag says "Get Lost". There are so many problems with this washer, so varied, that there was obviously no QC at Maytag. The washer is a Lemon and Maytag (now Whirlpool) says, "Too bad - it is not our problem". My last washer cost $198 and lasted 12 years before needing a repair. Clear case of corporate greed. The $900 washer is now junk. I want to know if there is ever a class action suit.

About four years ago, my wife and I purchased a Maytag washing machine, model # FAV6800AWW, along with the extended warranty. This past September, we started having problems with it. It stopped spinning. I called customer service and after several visits and several different parts were ordered, it was discovered that the part that I needed is not only not covered by the warranty, it's not even available. Maytag does not supply the item any longer! I wish I had known that when I first purchased this high efficiency washing machine.

I have had problems with my Maytag Neptune Washers & Dryers. First, the lid locks failed and we could not open the lid. Now during the extraction mode, it sounded like the machine will explode. It has become a noisy piece of garbage. I am now researching for an alternative washer. I will replace it immediately because I am tired of the repair bills. I have paid for the original acquisition cost 1.3 times over in repairs, not to mention our inconvenience. I owned the most expensive washing machine on the planet!

I purchased my Washer and Dryer brand new on Sept. 26th, 2007 and since that date, I have had to have someone come out and repair my washer three times. The transmission has gone out all three service calls! Even the 800 number on the washer at the Maytag center, the several times I have called has had to extend warranties on this appliance so they could have it repaired. The service man from Shelton Appliances with whom Maytag sets me up with every time says that he has never seen an appliance have so many problems in two years, especially the transmission every time. I have a copy of the work orders and history of calls made. They have been within 6 months of each call. I would like to know how Whirlpool plans on making this right to me as the customer. It has been a very stressful and inconvenient matter. When you purchase something brand new and spend your hard-earned money, you expect it to operate properly and not have to be repaired every 6 months in the past year. Please make this right! The Dryer Model # is MED5570TQ and the Washer Model # is MTW5570TQO.

I had a Maytag washer delivered on Aug. 7th and have been trying to get it repaired since Sept. 17th. The first company, A&E, never showed up and the second company that was sent, Accurate Appliance, came to my house on Sept. 21st and told me it needed a new timer and it would take about four days. I'm tired. I cannot tell you how many times and left voicemail messages to return my calls without success. I called Maytag and also kept getting the runaround and was told they also left messages in my behalf and also faxed them but did not receive an answer either. The supervisor they gave me to call is the Carlton at 866-64-7146. I talked to him and he was going to see what he could do now. I cannot get him to answer either or return my calls. By the way, this was a brand new washer that I purchased.

My Maytag Bravos that was purchased in 2009 has severe internal damage. Maytag replaced it In October 2009 with the same model and the internal part was damaged again. There’s long delay in sending the part to the agent. The agent tried to fix it, but the part was defective. I wanted a replacement model and not a part due to the delay. The manager (Aaron) stated they couldn't replace it until the third time that it will be broken. Also, they lied about expediting the part. They didn't send the claim form for damaged carpet (water damage). This is general disrespect for the situation. The economic result was over $1000.00, not including fees to others for water use. I need a washer every day due to a special needs child.

Maytag Neptune, not sure of the year. Annual visit from the Maytag repairman, not so lonely anymore. The wash sounds like a jet engine in my den and OMG, the mold. Then the computer jams and you have to take the entire soap dispenser thingy apart. I cannot watch TV when it is going due to the sound. My local repairman said the Maytag quality has plummeted and he no longer recommends the products. He only repairs but will not sell them and he has supported Maytag products with his father for two generations. It sucks to be a Maytag. The repairman, not so lonely anymore.

I purchased a Maytag Centennial washer and dryer in July. The "hand wash" cycle is a joke. I truly cannot tell the difference between normal, delicate or hand wash - they sound the same and the clothes come out the same (wrinkled). I have had the store where I purchased the appliances come out and they say the cycle starts, washes and stops as it should. I do not disagree - it is how my clothes come out that concerns me. I hate this washer.

My 4-5 year old Neptune TL that we spent about $1,100 on needed its 2nd clutch ($179 part). When I called Maytag, they told me the warranty is what it is, and all subsequent repairs after it expired were my problem. Stay away from this company since they care nothing about product quality or customer service. Guess the joke is on me for believing Maytag's hype. Bored repairman indeed! He's bored because those of us with these expensive machines can't afford his services.

I bought a new Maytag w&d in 2008 thinking I was buying like the old Maytags were, a superior product! It's not even! I hate these worse than anything I've ever had! The dryer squeals and I've had a repairman out telling me that's just the way it is. The clothes come out of the washer in huge knots and unless you spend the time shaking each one out, they'll come out of the dryer in a huge knot too! It takes forever to dry several cycles! So I know I'm not saving any energy with this unit! It's a piece of **! It's the worst investment I have ever made! And people wonder why we Americans buy foreign products?! I'd never own anything but a Toyota! It's guaranteed my next W/D will not be American made either. Ugh! I'm disgusted as **!

My Neptune washer was purchased in 2002 for our new house but was not used for 1 year. After moving in and using the washer a short time, all the gaskets and rubber parts began to mildew. By accident we found that Maytag was replacing this faulty material. A local repair shop completed the repair and said it wouldn't do any good, that the mildew would reappear. Has it ever! It is in places you can only see, but not clean. It is in all the gaskets and rubber parts. It is on the softener dispenser. It stinks up the laundry as well as the utility room. We are afraid of the mold/mildew issue.

My 4 year and 2 month old Maytag Neptune washer broke. I called Maytag warranty service, which in turn set up an appointment with A+E Factory Service for a repair visit. This visit cost me $129. The tech from A+E Factory Service told me the machine would cost $630 in parts alone to repair. Not happy with that news, I called Maytag and was transferred to customer service. They told me that I could get the parts from them at $530. I told them no. I'll buy another machine. It won't be a Maytag, but I feel that one of their washing machines, which is not yet 5 years old, should run for many more years without a breakdown of this magnitude and cost to me, the consumer.

I purchased a Maytag Neptune TL in August 2006 from Lowe's in Columbia, Missouri. It immediately needed locks replaced. Soon after, it needed the tub, gears, etc. replaced. The Maytag repairman came and repaired all the items. He stated that it was basically a "rebuilt" machine now, and we shouldn't have any issue with it for a long time. Well, now it will not complete a wash cycle and stops in the middle of any setting. I don't understand why Maytag would promote and sell such a product that needs so much repair.

In April 2005, we purchased the Neptune top loader washer and dryer at a local Home Depot store. Exactly 3 months after this purchase, we encounter our first problem with the washer locking sensor. Initially, we contacted Home Depot about the problem. They informed us that the problem was a manufacturing problem and therefore, we needed to contact Maytag directly. We then contacted Maytag and reported the problem and were told that we would need to contact one of their technicians to have the problem fixed. Upon diagnosing, the technician determined that the washer computer board needed to be replaced.

We bought a Maytag Neptune washer and dryer in 2003. We now find out that the bearings are going out of my washer. As my husband and I are the only people in our home, I only do laundry for the two of us. I have taken very good care of this set; they still look showroom new. We chose Maytag with the belief that this would last through our retirement years. Now we are told that the repair will be well over $500.00, because the tool the repairman had to buy for this repair is around $1,000.00. I think if this was a known problem that Maytag should have had a recall and fix this with no charge to the consumer.

We purchased a Maytag Front Neptune and dryer in December of 2000; didn’t have any problems until 2007. That’s when we had to have the circuit (mother) board replaced at a cost of just under $300. Now in June of 2009, the machine would not spin. We had Sears come in and they replaced the timer. When doing so, the serviceman then tested it and popped the breaker. He then said that we needed a new starter and another piece that goes with it. We waited for over a month and were finally told they (Sears) could not find the part anywhere to fix the unit. We could not wait any longer so we went out and bought another washer as the cost of going to the laundry mat was getting expensive. To date we have a Neptune sitting in the garage with a broken start button. It’s hard to believe that a machine that is 8 years old is obsolete for parts. It makes me feel that someone is trying to hide something from the public on these units.

I bought a Maytag washing machine 2 years ago and have had nothing but the same problems everyone else is having with it. It’s a Maytag Neptune Front-Load machine and I just paid $400.00 to have it repaired because they put faulty parts in them which required me to have to replace a bunch of other parts because they all needed to match and work together in order to operate properly. My warranty says the motor is covered for 5 years and that was what went wrong but because the harness and controls only go with the new style replacement motor, I had to by all of that also. It was their mistake by making the units faulty in the first place and I am so disappointed with my original purchase. Consequences: $400.00 when I already paid $1,700.00 for the washer and dryer expecting it to last more than 2 years.

I bought my Maytag Neptune frontload washing machine 3 years ago. For the last 6 months, every load I wash smells musty and I have to wash them again to try to get rid of the smell.

I purchased a new washer and dryer in 2000. I was sent an extended warranty by Accent Amana. I paid and renewed these contracts. My current contract is good until 12-26-2010. Once again the dryer doesn't work. I called to set the appointment for repair and I was told that they already have invested more in the dryer than what I paid for the dryer, and will not service it or replace it. What the hell kind of warranty is this? As long as you don't use and they make money, that's fine. I bought it for protection against a poor product. These things are all scams. They take your money and refuse to live up to their end of the bargain. If the product is sub par, it should have been replaced.

We bought supposedly top-of-the-line washer and dryer in 2006 and today, the washer wouldn't spin and my clothes were locked in the washer. None of the helplines provided technical support and the first service appointment available was in 4 days. It is not cost-effective to buy these products that are so highly advertised as being superior. Bottom of the line with fewer bells and whistles are the way to go for me from this point forward.

I purchased a Maytag Legacy Series washer in late July 2008 from Home Depot. For the last few weeks, the washer has been making a loud, metallic banging sound during the wash, rinse, and spin cycles. To rule out the possibility of unbalanced loads, I ran the washer without any laundry items in the tub. The machine was also checked for level. I called Maytag's 800 number and was told that this was an unusual complaint and that there was no history of this noise being a widespread problem. The representative then informed me that Maytag may cover the cost of any defective parts, since the washer was so recently out of warranty, but any labor costs would not be covered. I thought perhaps that I was just unfortunate with this particular washer, then I came upon this website. This noisy operation must be well known to Maytag and they refuse to compensate purchasers for defective design and/or materials.

This concerns the class action lawsuit of the Maytag Neptune washer for mold/mildew (link below). My washer model MAH5500 is one of those mentioned in the article, but I bought mine in August 2005. Is there a suit or remedy for the mold and mildew this washer maintains on a daily basis? I'm so upset. I've been searching for help about this washer. It's been stinking for years. I am so upset to finally come upon this article and still find no remedy for my hardship.

We have called Maytag several times since August 3rd or 4th. The technical repairman visited our home and stated the door led lock switch. It has been replaced twice concerning the repair of our washer. It has been nothing but problems since our purchase. My husband spoke with Sherl and Natashia. Also, he has spoken with M&C repair company. Sometimes the repairman does not return calls, claims he had ordered parts but cannot find the parts. We have been without service of our washer. I am not using the laundromat. This is the purpose of us making the purchase of the Maytag washer. We should be entitled to a new washer with all the problems we have gone through with the service, from one person to another, and yet no results.

The service man showed up before 8:00 am and he left at 7:56 am. We saw him at our mailbox and tried in vain to flag him down. We called their 800 number and advised them to make another appointment. We called another service company and got immediate response. This will be the last Maytag appliance that we will purchase.

My gasket on my Neptune washer was replaced due to mold. It has resurfaced and in addition, the gasket started to rip in the middle. I need to know if there is a solution to this problem. I do not want to call Sears again for this problem. I understand that the time on the class action law suit has passed. If you could advise me, it would be greatly appreciated. The first repair was $350.00 and a new door needed to be replaced with the gasket. I don't know if they put it in correctly when they replaced it.

After searching the internet about what washer to buy, because my Neptune has had 5 repairs in the last year and I'm waiting for the next one to be done. I have had the parts for 3 months, but it has been an issue with Sears. I just found out there was a class action suit. I was never notified of this. Is there anything I can do to get my machine replaced? There has to be a lemon law somewhere with this machine. Or since I purchased an extended warranty, can't they replace it since the same work has been done 5 times this year. Can someone help me with this? I also noticed on several blogs that there are a lot of people with the same question.

We purchased a Maytag Neptune washer and Maytag Neptune dryer in September of 2000. The cost of the washer was $999 and the cost of the dryer was $549 plus $10 for parts. The panel control board on the washer failed in June 2004. It cost us $397.12 to repair it. We had no idea there was a class action suit against this machine and paid the repair service charge. Didn't the service man know? This week the control board for the motor, located at the bottom of the washer failed. At $75 for a Maytag repair man to come and look at it, his estimate for the control board alone was $250 and that did not include labor(approx $200).

I bought a front loading, top of the line Maytag washer and dryer, put up on a pedestal to help my aging back. My wash never smells clean! My clothes come out still, and smelly from the dryer. The washed clothes smell musty, and are to hard to bathe with. I'm following manufacturer's directions for the products to use and how to use machines. I'm over $300.00 disappointed.

We bought a Maytag Neptune top loader from Lowe’s on July 27th, 2004. Only 5 years later, it was having problems spinning. We called a repair man to fix it. He replaced the clutch, but then it still was breaking. The repair man got a closer look and realized the bottom of the tub was rusting and leaking. It has a very bad odor and looked like mold had started to form. This is ridiculous that something that we paid a lot of money for did not last more than 5 years. I will have to buy a new washer because the Neptune will cost too much to fix. It is not cost effective to fix it.

I have a Maytag Neptune purchased in 12/21/01. I have received paperwork regarding a recall, but, I didn't act upon it. It currently is not working correctly. Is there anything I can get from Maytag? If so, where do I start??

I have a Neptune Maytag washer. It has mold on the door that keeps coming back. I researched on the internet about what to do and saw many people with the same problem. I also saw that there was a lawsuit against Maytag to fix the problem or reimburse some of the money. This is the first time I heard about this. I would like to know if there is anything I can do to fix this problem. We bought the washer and Maytag dryer in 2005 and were not happy with the product. Consequences: constant smell of mold. It gets on the clothes when you take them out of the washer.

I purchased a new Maytag Bravos washer and dryer. Both were horrible to the extent that I had to send them back and buy a different set. The washer twisted articles into a tangled mess, didn't get clothes clean, and put in wrinkles due to the constant intense spinning. The dryer caused more wrinkles and would change cycles on its own; e.g., if I specified 20 minutes, after that time, it would re-set to 60 minutes. And it's much too hot! I had to watch both machines constantly to prevent damage to clothes. The technology is seriously flawed in these machines.

Bought top-of-the-line Neptune front-loading washer & dryer stackable in 2001. No problems for the first five years and I LOVED the machines! Then in 2006, the washer stopped spinning; the cycles would finish with clothes soggy wet. So I called the repair line from Maytag's website. Although they come through on the repairs, it's $75/visit with limited warranties on the parts & labor (3 months). As soon as the three-month time period expires, the washer stops spinning again and I'm out another $75. It costs $200/year to keep the machine running; it may be cheaper to purchase another front-loader...but NOT from Maytag. I'm thoroughly disappointed with the brand.

Under the name Maytag, the company designed and sells a HE washer that develops mold, mildew and odor-causing residue in hard to reach areas, which I bought in recently. Today, I received a letter from the company that proudly announces a new Affresh Washer Cleaning Kit they want to sell me. So we now have a company who sells a poorly-designed product (washer) and then created a new product which they now want to sell me to overcome their design flaws?

My Maytag Neptune dryer drum seized without any sign after only three years of use. Maytag and Sears offered $200 towards a $608 repair bill. However, we paid about $1200 for this dryer with the idea that Maytag appliances last long and Sears backs up their sales. This certainly wasn't true.

Maytag Washer SAV205 DAWW Legacy Series was purchased in October 2003. After about 6 months, the washer became really loud. Service on the washer was still under warranty. The washer was fairly quiet for another 6 months and then became really loud again. I had a service call again (not under warranty). Repairs including service call were approximately $165-$185.

I bought this Maytag Atlantis in 2005 and within the first 6 months, the transmission went out on it. In less than a year, the problem arose again. And because of the warranty, they came back out again and did an adjustment that worked for a couple of months. The warranty ran out and then now some of the cycles quit working. I have to use the extended spin and sometimes the extra rinse to get a load of clothes clean and to get the water out of the clothes. It is putting holes in the clothes too.

The dryer filter assembly on my Maytag Neptune dryer does not fit flush in the slot causing clothes to repeatedly get hung up on the corner of the filter twisting them up, tearing them, or breaking straps. It's frustrating to pay as much as I did for a product to ruin my clothes.

In 2005 I purchased a Neptune Washer and Dryer from Appliance Connection in Moundsville, WV. It was over $1500. It has had to be repaired several times. On the 19th of August the repairman came again and I was told several things were the matter. The control panel had a problem, the motor had a problem, there was oil and grease on the floor under the washer. There is also mold on the gasket. I was advised that it would cost too much to fix it and I should just get another one. I was also informed that these brands were not being made anymore due to these same problems and that Maytag sold out to Whirlpool.

We purchased a Maytag Neptune washer and dryer in March of 2000. We paid top of the line prices expecting this machine to last 15-20 years. It has been nothing but a repairman's dream! Most recently, a bearing has gone out and I think the neighbors hear my washer in the spin cycle. Of course, it is out of warranty and Maytag won't even offer any incentives to help repair this machine or help us to buy a new one. I guess that is a blessing in disguise because I won't buy another Maytag! I hope Maytag doesn't claim to be a green company because we've certainly got a large heap of scrap to get rid of!

I purchased my Neptune Washer and Dryer from Sears on 11/25/03 with the extended warranty through 11/06. I had problems with mold in the second year. I asked to have the gasket replaced and was told that it was not necessary, just run the machine with hot water with 1 cup of chlorine bleach. On 8/8/09, the washer shut off valve failed. It flooded the laundry room, 1/2 of the bath, kitchen and eating area. All the tiles in the laundry room and bath were removed. 70% of the hardwood from the breakfast nook and kitchen was removed. Estimates are in progress. Sears could not find anything wrong with the washer. Consequences: Don't know yet!

My clothes smell sour and moldy when they finish washing. I called Maytag repeatedly when I first had my unit delivered. They told me that they had no other complaints and that basically it must be my imagination. I called them over several months with no help from them at all. I just went online and noticed that there was a class action suit over what they told me did not exist! How come I was not contacted? And is there anything I can do at this point? I feel I was ripped off by Maytag.

I bought a Maytag Neptune on Feb. 19, 2001 and have dealt with an awful smell ever since I have owned it. Black mold that I have to clean off the rubber seal. Now I have a bearing out of it. I went online to research the problem and saw where there had been a lawsuit over the smell and mildew problem. I was not notified about this issue. Very disappointed. The washer was not cheap.

We purchased a Neptune washer and dryer about 5 years ago. I never knew about the lawsuit. We've had the gasket replaced already. Now, the mildew/mold is so awful I just don't want to use it anymore. It stinks, etc. This was supposed to be the best, we certainly paid best prices. I'd love to just throw the whole thing out. However, I can't afford it. It appears that we've missed out on the lawsuit. Also, the dryer shrinks our clothes. I hang up all of my washed clothes - shirts, blouses, pants and underwear instead of using the dryer. A lot of work. Help?

I have a Neptune front load washer, and the machine has had a motor and timer replaced. The clothes do not come out clean. I have spots on the clothes after they are washed, even with the extra rinse cycle. I have taken apart the soap/bleach dispenser on the top of the machine, because it is rusting under the plastic dispenser, and the rust is flushed out when the water is being pumped into the dispenser, dumping it into the washer drum, and getting on the clothes. The other problem I have is that I have to use tweezers to pull out the wet lint, which stays trapped around the brushes that are around the grey drum seal, and this takes about one hour sitting on the basement floor. I believe this is causing a musty, mold smell when the wash cycle is complete.

The machine operated randomly, overfilling and running water out the front door while I was away. The repairman verified that all electronics and water valve are suspect and they cannot be repaired. The machine serial number is A9000346EG. Gwinnett Quality Appliance Sales and Service, Inc. was the one who investigated the machine.

Maytag Settles Neptune Washer Lawsuit. We have had a Maytag Neptune Washer and Dryer set since 2004. We have had and it still continues the same problems as other Maytag Neptune Washer consumers. Mold, bad smell etc. We were never contacted by any agency, court, Maytag etc., about the settlement, or even a class action suit. Our washer and dryer were registered with Maytag. We did purchased them locally from Home Depot in Vancouver, Washington. Is there any recourse for us to obtain one of their Washington machine replacement certificates? Thank you.

I bought Maytag washer in June 2006 and started to use it in August of 2006. I am out of the US three months during the summer to volunteer at an orphanage/school. Complaint: it is extremely noisy and moved around even when leveled. Repaired was called and it was fixed. Complaint: the washer will not drain and the pump won’t work. Repair service is slow. Complaint: one year later, the washer would not drain. Repair was called. Three visits were eventually fixed. The cause was a coin in the pump. A few months later, the washer would not work. Repair was called and it took two visits to determine the pump was broke. We replaced the pump in January of this year. Complaint: On July this year, the washer would not work. Error codes would not display. I contacted FixYa online. Good advice: "pump was bad.”

I purchased a Maytag Legacy Series washer and dryer with my tax return in 2007 thinking, like so many others, that this set up would last many years, like my parents' set had. Boy, was I wrong! The washer has been terrible. About 6 months ago, it started to sound like a piece of heavy machinery that had not been oiled for a year. Like most people, I am an extremely busy person and didn't have the time, or the money, to get it fixed. Over the last few weeks, it has begun to leak water more and more, to the point where we can't walk into the laundry room without bringing a canoe and a paddle!

I purchased a Maytag Bravos a little over a year and a half ago. I knew Maytag had had many problems with Neptunes and Cabrio but was convinced by the salesman at Home Depot that Maytag had fixed those problems. I have put up with damaged, torn and damp clothes for the size of the tub and water savings, but the final straw was this week when a power surge blew the electronic control panel on the washer. It will be $497 to repair, which is almost half the cost of the original washer. Maytags used to last for 20 years, now, maybe 2 years tops. What a disappointment. This will be the last time I purchase a Maytag product.

We purchased a Maytag Neptune washer and dryer in May '06. I have had several service calls for each. The washer circuit board has been replaced; dryer drum has been replaced. Units are only three years old. I found out today that my washer was on the recall list. I registered the appliances when we purchased; however, no notice was sent to us. Service person will be here on 31st to replace the felt gasket in dryer for the second time this year! There are six people in our family. I have no time for Laundromat. Is lemon law applicable in this situation?

I have a five year old Maytag washer. I've had nothing but trouble with it over the five years repeated service calls. Today, a repairman (from the official Maytag service company in St. Louis) told me, in essence, I needed to buy a new washer because this round of repairs would cost more than buying a new washer. Among the repairs were a new pump and belt, idler and spring, the main/triple seal. He said the main or primary bearings were out. The total repair cost was in the neighborhood of $490. So I paid the $89 service call and called customer service at Maytag.

I bought the Maytag Neptune washer and dryer when it first came out. I paid over $1,600 for the pair. I have had nothing but trouble with both, but especially the washer. Mold, mold, mold! I replaced the gasket twice. I replaced the circuit board in 2007 and today, it quit with a sopping load of clothes in it and I use a wheelchair and can hardly stand. I had to wring out the sopping clothes and will have to drag them to the laundromat. Maytag did not notify me of the class action suit. I found out about it after it was settled and their attitude was "Tough luck, it was on the news and in the paper." I don't get a newspaper and I don't watch TV. They should have notified owners as other companies do when there is a suit. The mold has been making me sick for some time. Now I have standing water in the washer and what am I to do? I'm not putting more money into this mess!

I have bought a Maytag Neptune washing machine back in 2001; I believe the year was that. I have only problems with it. I thought the mold smell must have been my dryer so I threw out my two-year old dryer to get a new one. I still get the mold smell and I don't use the dryer which means the washer has a mold problem. I didn't know that there was a lawsuit for this problem. Can I still put in a claim? I now know I shouldn't have had to buy another dryer but couldn't figure the problem until I have looked Maytag Neptune complaints. I have a warranty which cost me a lot of money and the Sears man keeps having to come back replacing the same parts over and over again. Is there anything I can do to recover my costs with buying a new drier?

I bought a Maytag Legacy Washer in 2007 from Home Depot. It is 2 years old. About 6 months ago, it started making noises on the spin cycle, now it has completely gone kaput. The ball bearings were ruined and the entire motor needs to be replaced. I just found out today that the transmission may still be under warranty. But labor, costs of repairs and all else I have complained about, have led my husband to just buy another washer, not a Maytag or Whirlpool (which, by the way, are the same company now). So, he bought a New Zealand brand, over $800, after we paid over $500, only 2 years ago for the Maytag Legacy. I will never buy a Maytag or Whirlpool again and I will tell all my friends about this experience (and how there have been so many similar complaints).

I own a Maytag Neptune washer (Model Number: FAV 6800AWW). I called Maytag service about the mold problem in the washer some time after the original purchase because we kept smelling mold. We were told that they could send service out to clean at my expense and that it's not their problem. I have been taking the top off and cleaning this washer every two months in order to keep the mold under control; otherwise, the mold grows between the tub and the plastic liner and the smell and growth of mold gets out of control. Even after you wash your clothes, they would still have a linger of mold.

I called Maytag service about mold problem in the Maytag Neptune washer (model # FAV 6800AWW) some time after the original purchase because we keep smelling mold. I was told they could send service out to clean at my expense. We've been cleaning this washer every 2 months in order to keep the mold under control; otherwise, the mold grows between the tub and the plastic liner and there’s smell and mold growth even after you wash your clothes. My wife is allergic to mold and could not figure why she was getting ill. I have continuously kept cleaning this machine. If there is anyone out there that has filed a class action lawsuit against Maytag, please let us know. My wife was getting ill from this stuff. We purchased a Maytag because of the name. Never again.

I purchased Maytag Atlantis at Sears in 2000. After 9 years, it broke completely and had to be replaced. I was not going to spend $500 when I could purchase another washer from a "made in the U.S.A." company! What happened to the Maytag quality control? Are they using "planned obsolescence" like what the car manufacturers are doing?

I wanted you to know how extremely disappointed I am in my Maytag washing machine. After 25+ years of marriage, my husband and I were in need of a new washing machine. Our old Whirlpool was 15 years old and had about 3 visits over those years from our repairman, when it was time to buy new. I talked my husband into going with the best - a Maytag. After all, we were not newlyweds but well-established career people and I did not want to have a mismatched washer-dryer setup.

My complaint is my Maytag Neptune washer. On 12-12-02, Maytag installed a PHA because of mold in front of the machine. It stopped that problem for a while. Now, two more problems: after the clothes are washed, they smell moldy. I ran the wash cycle with hot water and bleach several times. It still smells. Now, when it's on the spin cycle, it is so loud we can't stand to be in the house. What can be done?

I absolutely would never buy a Maytag washing machine and have also told friends and family not to. The Neptune constantly gets dirt and gunk on my clothes when I wash them. I spend more time cleaning my washing machine then my clothes. Dirt and scum collect around the rubber seal of the drum constantly.

I bought Maytag washer Legacy series, model number mtw5570tq0, from Home Depot on 09/05/07. On 08/21/08, 11 months later, we had to have the timer replaced since it would not turn and also sparked. This is within the one year warranty. I did not figure a washer that cost less than $400 would need a extended warranty which costs $337 for three years or $132 for one year; also, since my mother had a Maytag for over 20 years and needed no warranty or service repair the entire time. Guess what? Within 11 months of the new timer being installed, it is now not working again. So I'm guessing the timer has only an 11-month life.