Maytag Washers & Dryers Reviews

Two year old Maytag Washer would'nt spin clothes (left clothes soaking wet). A&E Factory was sent by Maytag. Reed (Repairman) came out was told what codes the machine gave, he went down looked at it (didn't have flashlight) went out to his truck to call his boss (3 times). Told me it would be over $500 to fix. I explained that the machine was only two years old, then the price came down to $144, then he went out to his truck to talk to his boss again. Then came in and told me I had to pay for everything up front, and I was not told that there would be any costs involved by Maytag or when they confirmed the appointment.

I have owned the dryer for less than two years. Had a short within the dryer and shorted out the plug and outlet. I was told by Maytag that if I wanted a service call it would cost me $65 + just to send someone out. They should take this report seriously; I could have loss my house. I have owned other Maytags before and never had a problem with them. I was surprised that the company was not interested in what happened to me.

I, too, have a Maytag Neptune washer purchased in early 2003. The class action suite has been settled but that doesn't help me. I've got mildew, stagnant old water, and a wretched smell.

I have a Maytag Neptune front load washing machine that was purchased from Karl's in 2003 (model #MAH6500AWW). At the time of purchase, nothing was said about problems with it. Nothing has ever been said. I complained about the smell sometime after we purchased it and was told nothing was wrong with it. Over the last year, the smell has gotten worse. I figured it wasn't draining all the water out so I called Karl's to come look at it today, May 3, 2008. The repairman again told me that nothing was wrong with it and he didn't even indicate that there was a problem with these machines developing mold. He told me the smell comes from the clothes left in it! I don't leave wet clothes in it! I became so frustrated with the guy that I just turned around and walked away.

I purchased my Maytag Neptune top loader Machine in November 2004 along with the Maytag drying center. Within a few months the lid of the washer had to be replaced due to rust dripping on the clothes and leaving spots. When the repairman came he said it was the worst machine on the market. This was the repairman's second trip to my house since the drying cabinet was delivered cracked beyond repair upon delivery from the store. After replacing the lid, within a few months the new lid rusted and I gave up.

This is the second night in a row that our Maytag Neptune Washer has popped open full of water flooding our home! I called Sears where we bought the machine and was informed that I should have been told when I bought the machine that Maytag's washers are no good. I google our model and come to find out that there has been a class action lawsuit for mold (of which our washer doesn't really smell all that great and was sort of curious as to why), defective latch (of which ours is obviously defective as it has failed two nights in a row!

I purchased a maytag neptune and ever since i have had some many problems with the machine.First when iam washing sometimes it wont hold the water and all the water will leak out of the washing machine and before i know it my whole floor is soaked. Also the washer keeps going out of spin i have had them several times come out and adjust the feet but it doesnt help its so far out of spin now i cant even go threw my garage door anymore.

I purchased a Neptune front load washer and dryer. The washer has been nothing but trouble. The door latch computer chip, the spin extract will just quit working, I have problems with the smell and mold which I have to keep bleaching the inside front....have I said enough.

Like most reports of the Maytag Neptune top load. Spin dry problems dc error code which I think may stand for dumb customer spent substantial portion of 1 years income to purchase this machine!

I purchased a top load Maytag Neptune washer in July 2004. All was well until lately when the machine would not complete the final spin on small loads. I called a reputable local repairman to fix the problem. I was told that I have one of the worst washing machines out there. The bearing is going. And my repairman said he would not even fix it. He told me to run it until it dies, and then buy a Speed Queen washer. He also said that right after the bearing goes, then the transmission will go.

I'm quite certain that I'm another victim of the now infamous motor control and related circuit board failure? My Neptune Washer (model# MAH5500BW) will lock the door, turn on the door locked? indicator light, fill partially with water @ first it began to stop operation mid-spin cycle. Then it would either not start tumbling. Now it's Saturday morning & the machine has just stopped stopped completely, with a loud of wet , dirty clothes in it!

I purchased a Maytag Neptune Front Loading Washer in 2000, from a Sears Store in San Jose, Ca. I started noticing a moldy odor on my clothing which I traced to the washing machine. I was told by the Maytag company to wash the washer out with detergent and bleach on a regular basis. I never close the door between washes. Over the past 8 years I have dealt with this problem, believing that I had no other recourse. Today I was researching other washers because I am sick and tired of this problem.

There was a class action case a couple of years ago against the Maytag washer-dryer I bought back in 1998,but which has in the past ouple of years given me problems with mildew around the inner gasket,terrble odor from the inside of the washer barrrel and the necessity of washing down the washing machine itself, and scraping the remaining mildew off the gasket, with bleach once a month - and now it just doesn't work at all anymore!

I bought a Maytag washer and dryer front loader, I have had it for a little over a year, and I have had nothing but trouble. The washer jumps all over the floor Shakes the whole house It has already torn my floor up behind the washer I have repair men here 6 times, amd there is nothing they can do. Just because it washes good, they say there is no problem, even when it shakes the house and walks into the middle of the floor. I just rent this place and it has already ruined my floor.

Never had new appliances-- or a new home-- in my whole life. So, when I finally was able to purchase a new home, I wanted only the best and got Maytag everything. That included the Laundry Center drying system (a true gem!) and the top-loading Maytag Neptune. Baaaaaad choice on the washer.

My in-laws received a Maytag washer as a gift about 3 years ago. It's a Neptune front loader. This past year, I started doing their laundry, as they are elderly. I noticed mold on the gasket and mold odor. I called Maytag and found that the recall had expired. Prior to this, I thought Maytag was the best of machines. Not any more. Their customer service told me to leave the door open. I can't do that, as the digital lights cannot be turned off. I'm afraid I'll short out the washer's brain.

Loss of time, and loss of washer to do laundry

I purchased a Maytag Neptune top-loading washing machine in June 2005. It is now sitting in the barn (protected by the box that the new washer came in) and the only reason it wasn't hauled away for salvage is because I hope to get some satisfaction from the Maytag company.

We have noticed multiple small cuts and tears in clothes. Buttons have been being pulled from shirts. Weird things like that.

My wife and I bought a Neptune washer and dryer in Feb. of 2005. Have not had any problems until now. We have same gasket problems with washer, and little or no help from store (LOWE'S), service people, or Maytag. Went on line to see if their was any recalls, and couldn't believe the mass amount of complaints and a class lawsuit. What recourse do we have? As one women from Fla. stated I spend more time washing the washer than I do on clothes.

We took possession of a Maytag Neptune TL on August 18, 2005. In May 2007 we began experiencing problems with the washer not draining properly. We contact the dealer that sold us the washer and they foward our service request to a repair service. From the period to May 2007 through September 2007 we waited for two repair companies to get the washer up and running. They bascially replaced every component in the washer including the clutch, computer circuit boards, and cables. At this time I also purchased an extended warranty on the washer from Maytag Dependability Plus for about $153.00.

I bought a Maytag Neptune Washer March 2006 and within on month I had to call for service because pump broke and leaked water everywhere. 6 months later I had the same problem and it happened again - it is a piece of junk! Maytag and Home Depot will not refund any of my money or make an exchange. Extremely poor customer service!

Maytag Neptune Top Load Washer. I was doing a load of wash and water starting leaking from washer, flooding 3-floors in our house causing around 10,000 dollars worth of damage to our house. Washing machine is around 3yrs old. I have had 2 repair men over to fix machine, they cannot find a leak in machine. One Maytag dealer said he does not carry them because, "They are junk."

We bought a Maytag dryer (neptune) three years ago. The drum has burst. How did this happen?

Today I went online to find a customer service number for Maytag, and decided to click on the icon concerning recalls and found this page. I always thought that the mold ring was just from the moisture that was generated. Recently my washer has not been emptying the water from the rinse cycle completely. Now I have to wonder if I will be able to get this unit fixed properly at all.

I have a Neptune Stackable purchased in 2001. It won't spin dry and now it shuts off about ten time during a wash cycle.

1.5 year old Maytag neptune dryer drum cracked. Made a pounding noise at first. Apparently it was slamming against the blower motor or something. So, drum cracks, I call Maytag, they are rude. Eventually called the store we bought from and turns out we bought the extended warranty. Did maytag tell me this? No. Horrible experience, and a lousy appliance. Never and I mean never buy a Maytag.

After having smelly clothes an mold issues with my Neptune front loader, I was sent a free replacement (had to pay $150 for pick up and delivery charges) and was assured that the problems had been resolved. A class action suit was announced but our washer seemed to be okay. The replacement looked identical to the older model and I had questioned that but was assured that there was a new style gasket---WRONG, obviously and not too honest on their part. My washer still has the problem, but since it took time for it to get worse and worse, we did not take part in the class action suit. I wonder if there is any recourse at all. I have sent an e-mail to Maytag.

I just read about the Maytag law suit settlement and claim, but was never of that before. I bought a set of Maytag Neptune (washer & dryer) in late '97 and it had been giving me a lot of problems. In 2005, I had to replace the main circuit board in the washer. This past summer I had to replace the control board and wax motor on the washer again. A few weeks later, my dryer was not able to spin so I ended up replacing motor, belt and all bearings.

I have to go buy a new washer my wife will not use this one anymore

We purchased our Maytag washer in Jan. 2005 from Conn's. The model number is SAV4655EWW and serial number is 13185880ET. Understand, that our problem is not with Conn's, but with the service contract we purchased right before the warranty expired with Conn's. The reason for purchasing the Maytag Dependability Plus service contract is because our washer started to give us problems within months of ownership. I called Conn's, and they sent out a repairman. The machine had to be taken in for repair. When it was returned, we were advised to purchase the service contract just as a precautionary measure. We had to call the for service about 3 times. Each time it was something different that the washer was doing or not doing. The second to the last call we made, the repairman said that we may need to replace the washer because it just can't be repaired. I waited about 2 weeks before someone finally called us back. What we were told is as follows.

I am allergic to mold and have had problems with asthma as a result.

I purchased the Maytag neptune in May 2005 thinking it was the best washing machine around. I have had nothing but problems. It will NOT spin the clothes out. The mother board has been replaced several times. I asked for a new washer after a repairman said their was nothing he could do for me. I still have the same junk and I FEEL like I was cheated out of $1300.00.

Our Maytag Neptune top load washer will not spin, the tub just hits the sides of the washer and makes a terrible noise. Then, a DC code appears and all you can do is remove the clothes and ring them out by hand before putting them into the dryer.

Just found out about the mold problem with the washing machine through a service repair man who was servicing my stove. It was on 3/5/08, that he told me about the problem with the mold. I was not sent any kind of letter or email from the company about the problem.

We bought a Magtag washer-dryer set in May of 2006. We have had washer problems from day one with leaking water, and the tub bangs against the front making a terrible noise and causing the washer to bounce all over the floor. We are required to move the clothes around in almost every load or they won't spin dry. They (Empire Magtag) have replaced every thing in the washer, even claiming all the problems were caused by a wrong drainage hose. I replaced it; then they told us to only wash small loads. After $1,080 in repairs, it's still the same. The manufacturer's warranty ran out, and the extended warranty provider won't honor the remaining three years on their warranty. So I'm now trying to get that premium returned. Magtag owns a number of other brands, Whirlpool etc., so I don't know what to replace it with.

In Jan 06 we purchased a brand new Maytag Neptune washer and dryer from Home Depot. The dryer was defective the minute we brought it home. We did not even get one load of clothes done. It would not heat. We called Home Depot and told them we would be returning it the next day and they told us it was a 'special order' and they could not help us, we would have to contact the manufacturer directly. I called Maytag and explained that I no longer wanted the dryer and they refused to give us a refund. They said they could have a repairman out to 'take a look' in about a week or so. The repairman had to order 5 BRAND NEW parts for our BRAND NEW DRYER.

I also have a Maytag (mah5500bww). I purchased in '05 and no major problems until lately. It is not drying clothes all that well (resulting in replacing belt on dryer), puddles of water, and now seems I have to replace the cheaply constructed rubber boot and the smell on about every 2 or 3 loads. Then I read about a recall, so I run some bleach through it. Now every 2 or 3 loads the smell is worse. I mean gaging to the point of tossing the clothes. So should I bite the bullet and purchase another washer and take this one target practicing ($1200 target)? I have purchased used washers for my rentals that have lasted longer than this.

The drum in the Maytag Neptune Dryer is defective. The metal drum is torn at one of the seams, which caused the dryer to be out of balance and makes a thumping noise. Where the metal is torn has jagged edges and has put holes in our clothes.

I bought the Maytag Neptune Top Loader washer in May of 2005. My wife and I had just bought a new home and were willing to invest the $1000 on a Maytag waher. Supposedly it was the best Sears had at the time. I thought it would be our last purchase with a washer.

In 2005 we purchased a new top load Maytag Neptune. The cost was $1100. Within the first six months we went back to Quality Appliance and complained about the how the wash finished. Our clothes were wrinkled, and in order to get the wrinkles out after all cycles and temperatures, we have to put them in the dryer for about 5 minutes to get them unwrinkled. The sales person told us that with the new regulations that all new washers would do the same thing and made a few suggestions of what we could try. We were also told to call Maytag. Unhappy, we went home and continued to put our clothes in the dryer after each load. In 2007 our water pump began to leak. We had it replaced, but we find that it still leaks on and off. Now in 2008 we have had a repairman out twice because after 2 or 3 loads we get an OD code. We have paid over $300 this time, for a service call and a new board. Thinking the problem was solved, I washed clothes again; and lo and behold, after three washes I get and OD code again!

My 18 month old washer had a valve fail. Hopefully that is all. I called Whirlpool and received no satisfaction. Told them that should never have happened. I did not purchase a warranty because of the Maytag name. Wanda was uncaring and did not even take notice of what the problem was. I guess they have no intentions on correcting the situation in the future. I told them I was going to give them free advertising. I am doing just that. This company does not seem to care about the consumer. Never again a Maytag or Whirlpool product.

I purchased Neptune washer, including extended warranty. I have had major problems with noise, rocking, behavior as though its broken. I have had repair calls 3 times. Each time they say it's normal, no need for repairs. Last repair tech says all the Neptunes do this, that they're simply not well designed, that Sears knew about this before we bought it as the product was subject of prior litigation. My wife and I are both disabled (she with multiple spinal surgeries, I with terminal cancer), and we have been stressed and exhausted by dealing with this. Are there any attorneys who are working on further class action or would help us with this?

My husband and I purchased our Maytag Neptune Washer in 2005 MAH8700. We purchased this model thinking the price we paid would reflect the quality of the machine...WRONG! We have had issue after issue with our washer. It first started in April of 2007 when we would constantly get an error of dc or SUDS. This required us to empty the washer and redistribute the clothing. Most of the time we would have to take over half of the clothes out of the washer, close the door, turn the washer back on and complete the load with a straight rinse and extract cycle. This was the only thing the washer would do in order to ring the clothes out. In November of 2007 the washer suddenly started bouncing all over my laundry room along with making a loud clunking noise.

I purchased my Maytag Neptune before 2004 but was never notified about the class action suit because Maytag claims that I did not register the appliance with them, hence I am not part of the settlement. Sears sent serviceman to replace the board in 2005 and never mentioned any problems nor the class action suit. I paid more than $500 for a service call, new board, and one year protection plan. Two years later the washer does not spin again and I am out of warranty. I am wondering if I have any legal recourse?

After several years of frustration in dealing with my Maytag Neptune MAH5500BWWW from Kennedy-Hahn in Waunakee, Wisconsin, I was not able to remedy any long-term solution to a problem that I have been having with this washing machine since the date it was purchased. The problem with this washing machine is two fold:

I purchased a Maytag Neptune, Model# FAV6800AWW in September, 2005. For the first 20 months of ownership, it worked fine. In May 2007, it would give me a dc error (out of balance). I'd redistribute the clothes, take clothes out, add them, but it kept saying out of balance. I contacted an authorized repairman to check it out and notified Maytag of the problem. Unfortunately, the repairman called and told us he was no longer authorized; then my husband was laid off immediately afterwards, so I wasn't able to do anything about the repair. I knew I'd have to pay labor at that point.

After reading all of the complaints on your site regarding the Maytag Neptune washing machine, I felt inclined to comment on my experience with Maytag. I, too, purchased the Neptune, in June of 2005. If I had found your site at that time, I almost certainly would not have bought it. However, the machine worked fine until November, 2007. The spin cycle caused the machine to vibrate uncontrollably; the clothes would still be soaking wet ,and we would have to spin them a 2nd or 3rd time; and the whites were turning a foul color of yellow that would not come out. So, we contacted Maytag in early December, 2007. They said that we needed a new control board and began to look for one. When they found out that it was on back order, they transferred me to the exchange department. Yes, it was that easy. I did not have to complain once. I did not have to raise my voice or threaten them with my attorney at all. They simply said that they'd replace it.

We bought a Maytag Neptune washer and dryer in about 2004 for our daughter's family. It was a gift--boy what a gift. She has had her share of problems with this "gift". After reading on this web site some of the complaints, I think it's about time the lonely Maytag repairman get busy and do something about this situation. Brand recognition is not what it used to be. Greed drives today's business, not customer satisfaction. So those who have the Neptune sets should expect no help. We are still using a 36 year old Kenmore dryer, and our Maytag top loader is 15 yrs. old. I wonder how many Neptunes will still be in service in 36/15 yrs? They just don't build them like they use to. So with that said, what brand do we buy when the time comes?

I can't believe what I am reading over and over. I have the Maytag Neptune, purchased it 3 years ago--and the same horrible oder, loud spin noise and movement across the floor. Repair people just tell you to balance the load (in a front loader) clean the drum with Clorox and vinegar, and the noise is because the ball bearing is shot--which cannot be repaired--need a new washer. I've given up and am dumping the machine and purchasing a new one.

I have a Maytag Neptune washer, model #FAV6800AWW, Serial#11788970EE purchased 9/25/04. I have had a tremendous outbreak of mold which comes off on my clothes and has ruined a lot of shirts, especially white clothes. I have spoken to the customer service department at Maytag, and they offered basically no help to me. They said they could send a technician to determine if the washer was functionally working properly but would not clean the washer or offer any help with this problem. I am aware of the class action lawsuit from 2005 which involved this same issue with other models, and I discussed this with them. However, they offered no solution and were not of any help.

We bought a Neptune washer in 6/05. Since day 1 we have to deal with vibration and noise (sounds just like a life flight chopper, and thats no exaggeration). I complained at the Lowe's store where we bought it, but they continually said the washer is supposed to be like that. wWe have cosmetic damage as a direct result of the malfunctioning washer. Of course, Maytag says it's my fault. Since the repairman changed shocks in it, it now will not spin efficiently as it did before. Clothes are pretty wet. The legs were also changed; the nice added touch from Maytag was to put sandpaper on bottom of legs. It scratched the paint right off the floor. I will now have to repaint floor. Fortunately we bought a 4 year extended warranty, but it's just as bad dealing with Lowe's as it is Maytag.

I never received any information regarding the Illinois class action lawsuit and a recall. I never saw any media coverage on the problems with the machines, such as odor, faulty boots and leaking machines, and was never contacted by Maytag or my appliance store with regard to the problems. I have just suffered in silence from these faulty machines.

I have the exact complaints which were listed in the Maytag Neptune problems from 1999 to 2004. I bought my washer at the end of 2005. The first time I washed a batch of clothes it started walking across the room. It pulled the hose out of the wall it walked so far. I was told to wash only a small batch at a time, and I was told to not mix clothes textures. The computer was too sophisticated. It has a terrible odor that the clothes pick up. I have to leave the door open so that it won't smell. I have to wash it down with Clorox to get the mold smell gone from the door each week.

I bought a Maytag washer--I have had it repaired 5 times. The most recent was last Wednesday. It still doesn't work. The machine is 18 months old. Please help.

I can't believe what I am reading. I got on this website to find a repairman for my Maytag Neptune washer and dryer (broken for the fourth time since we purchased them in 2000)--the same problems, the same smell. I thought it was my imagination; I kept washing over and over, using tons of fabric softener. It wasn't until now I realize that when I wash in other people's machines that I don't have the smell. I also did not know that there was a lawsuit going, or I most certainly would have gotten on board.

I have a Maytag Neptune TL Washer, and it has had an odor since after 6 months after purchasing it. We contacted Lowe's where we purchased the washer, and they did nothing. We asked a repair man when he came out, and his advice was to run bleach through once a month. This has not helped at all. The odor gets so bad that it makes you sick. The washer also vibrates terribly.

The Maytag Neptune Washer that I purchased has been a problem since day one. The rubber seal around the front door is full of mold & nothing will take it off. I had a service man come because I was finding black marks on clothes that do not come off but it was a waste of time & money to have someone come because there was nothing he could do. He even admitted that there have been A LOT of problems with this wash machine. There is a constant odor in my laundry room from the wash machine. I also have to keep a towel on the floor every time I do a load of laundry because water runs out of the bottom of the front door when the washer is running. I can't tell you how disappointed I am with Maytag & the fact that they will not stand behind there product. Not only is the washer a piece of junk but it destroying clothing. I feel I am stuck because Maytag will not help in any way & I cannot afford to go out & buy another wash machine.

I called Maytag because I thought the motor or circuit board was under warranty. The washer has the mold smell and has stopped washing. It just goes through part of the cycle and continuously goes to "lr" (which would be unlevel) or the motor does not work. It does not spin out. We purchased this a little over 18 months ago. I could not believe that nothing is covered after a year. We were told that we had to purchase extended warranties to have certain parts fixed. They also told us that they do make quality products they stand behind. After reading everyone's statements, obviously not.

We purchased a new Maytag Neptune washer and dryer in August 2003, at Lowe's Building supply in Citrus Heights, CA. We have had an awful smell coming out of the washer since about 6-8 months after purchase. It turned out to be mold. The washer also bucks and jumps frequently from load imbalance. We tried to take care of the smell by running bleach through the wash cycle. By the time we found out that the mold problem was epidemic with this washer, it was beyond the 2005 date to submit claims for damage. We did call the number provided by Lowe's building supply and they sent a repairman out. He replaced the door seal and ran a bottle of solution through the wash cycle. The man told us that we needed to purchase this liquid and run a bottle through the machine every month. That was about 6 months ago and has not had any effect on the problem.

My Maytag Neptune Washer smells like mold. Shakes the entire house on spin cycle and frequently leaks a large amount of water all over my floor.

I bought a washer and dryer set from Lowes. Maytag Brand Atlantis. Have had nothing but trouble with the Maytag MAV9501EWW Washing Machine in the past three years.

We purchased the pair of Neptunes in October of 2005. The washer smells and the dryer tub is coming apart at the seams. We did not purchase the extended warranty so they will not do anything about it.

I have just discovered what my problem was, mildew smell in my Maytag Neptune. I found a forum on the internet when I Googled "smelly washer". Our towels have an oder I can't get rid of.

Neptune washer and dryer we purchased in Mar 2007 are lemons. Repair people either can't fix them correctly or the break another part in the appliance while trying to repair it.

I have a Maytag Neptune purchased in 2003. I have known for some time about the mold problems and thought for the past year or two that the odor in the machine was less than pleasant. I tried to clean the gasket periodically but still had mold there.

My husband and I purchased the Maytag Neptune washer and dryer in 2002. When the mold grew, we tried to scrub it out with bleach, run hot loads using just bleach, run hot loads using vinegar and leaving bleach sitting on the mold spots. None of this has worked. If I leave clothes in there for even minutes after they have been washed, they smell bad.

My husband and I purchased a Maytag Neptune front loader washer for our new home that we had just built.

We purchased a Maytag frontloader washer and dryer in February 2004. The price for the two was nearly $2000. They are junk. We had to replace the washer because the plastic inner tub was cracked. This had to be a manufacturing defect; you cannot get to the inner tub to damage it. A week after replacing the washer, I noticed that the tub in the dryer's enamel is coming off in 2-inch chunks. I called Maytag and was informed this was not covered. Two thousand dollars thrown away. I bought American and Maytag; I wanted the best, and I got the worst. I wouldn't have another Maytag product in my house if it were given to me.

I purchased a Maytag Neptune Front Load washer on December 7, 2005 for $1,100 from Sears. We bought into the energy efficiency and reputation of Maytag. However, on December 24, 2007 (just two years and two weeks later), the whole washer just quit working - it wouldn't drain, the door wouldn't unlock (with a whole load of laundry inside) and then it wouldn't respond to anything we tried. This, of course, was on top of the ongoing odor/mold issue. So, we called Maytag who sent out a repairman a week later (with our laundry still stuck and molding inside). After an hour and a half, the repairman told us it was a bad circuit board, and the cost for the part was $600. Since we were technically out of warranty by two weeks, he suggested we call Maytag to see if they could do anything. I did and after arguing with them for a half hour, as a goodwill gesture sent the part for free.

I purchased Maytag washer and dryer in May 2005, at the Sears in San Rafael, CA, to be delivered by the Sears in Encinitas, CA., where I was moving. The washer has smelled like mold since the beginning. The Maytag service representative told me to buy a product called Aah Fresh, which she said is available everywhere. I have searched, and I can't find it, even on the Internet. This stinks, in more ways than one.

Just found on the internet while researching for a new dryer, that Maytag had a class action settlement suit for customers who bought Maytag Neptune front load washing machines before 2005. We have this washing machine ,and we did call Maytag regarding the molding smell of our clean laundry and the moldy rubber pieces in the front of the machine. We were never notified by Maytag or told when we called that there was a recall or suit to fix this problem. We have just been living with it - buying very good smelling laundry detergent and softener to cover the bad smell, etc.

Both a motor and the electronics on my Maytag Neptune washer went bad at the same time. The repair people want almost $700 to fix a five year old unit.

I bought a Maytag Neptune washer, Model # MAH6500AWQ in March of 2005 for about $1000 from Sears. Recently the bearings on the unit failed. I called an authorized Maytag repair service, and they informed me that it will cost $800 to repair the unit. I contacted Maytag and was told that all they could do is pay for half of the part cost, about $300. Sears did not offer any help either. I think this is terrible service for an expensive unit like this, regardless what the fine print says about the warranty. For a replacement washer, I will certainly stay away from Sears and Maytag.

I purchased the Maytag Neptune in Dec. 2005. Had to replace the circuit board on Jan 2006. Just had the water pump go out and the machine shakes my house so much it sounds like it is going to explode.

I've got a Maytag Neptune washer with mildew problems. I purchased mine one month after the cut off date for the class action, therefore I'm not eligible for any settlement. Maytag sold me the exact same washer that they were being sued over and it still had the issues unresolved. They did not disclose any of the problems to me.

I purchased a Maytag Neptune washer and dryer in July 2006. After one week the washer did not work and Lowes replaced it with a new one. The washer was on sale but still cost $1000. Now, Jan. 2008, the washer has stopped working. I'm told to call a repairman recommended by Maytag. My warranty information says the parts are to be covered for three years but the repairman says any Neptune, manufactured after 1/1/06, only has 1-year of covered parts.

I purchased a Maytag Neptune washer in the summer of 2000 with a 5 yr. warranty. During the 5 years, the machine had been repaired 2 times for the same problem. The motor and circuit board had failed twice, and the mold on the boot was becoming quite troubling. Now last week the same problem has occurred, and the service man advised me of the problem with the Neptune and how it put Maytag out of business! Now I'm stuck with a $1500 piece of junk and have to spend another large sum of money to purchase a new one! When calling Maytag, they are oh-so-generous and would pay for the $77 service call fee if they sent a repair man of their own out there to inspect the machine and give it it's last rites !

We purchased a Maytag Bravos washer and dryer to the tune of about $1700.00, barely 2 months ago from a Big Box Store. Two weeks ago it started failing on several of the washer settings, and the dryer is squeaking. The only authorized repair person in our area has had over 30 calls about the Bravos and cannot come out until the end of January. He has to take care of his own customers first .

We purchased a Maytag Neptune after our old Maytag gave up, following 30 years of use and 4 major moves. We purchased the Neptune based on the hype that it was very conservation-oriented. What we have experienced is a machine from Hell: it walks all over. During our kitchen remodel, we decided to have the sub-floor replaced in the laundry room and large tile installed, as we were told it was our floor--not the machine. Now we need to replace the grout in the tile.

We have a Maytag Neptune Front load washer Model #MAH9700A. We purchased this machine from HHGregg. This machine has given us nothing but horrible problems from day one. The washer walks and shakes so bad it rattles my windows throughout the whole house. (I can physically see my light shade shaking upstairs, and the washer is downstairs.) We have had 3 different service calls, and we were told that it was a problem they had with all of these units and that there was nothing he could do to fix the problem. He could put some foam tape on the inside of the face so the metal touching metal would not make such a bad noise. When it went crazy in his presence, he did this on the his last visit. It also has a foul oder of mold and still makes noise. I have a 5-year extended warranty. What can I do? Please Help!

I purchased a Maytag Neptune Washer & Dryer from Sears. I hate them, my clother are never clean, they smell like sewage. I will never purchase another Maytag product. I now send my towels to the laundry to have them done, it's either do that or throw them away and buy new ones. I was not aware of the lawsuit or they would have heard from me.

My dryer started to make a very loud noise so I called the warranty (GE) which sent a company called Integrety Appliances. They said that they were not going to handle it because it was under warranty by Maytag, so (GE) sent me to Avalon Repair. They came out and told me that my drum had a hole and that it need it to be replaced, they said they would ordered it and it was to be deliver to me at my address and to call them when I received it and they would send a technician to install. They came on November 7th, I called yesterday, January 4th and spoke to Avalon and (GE) and they both told me this drum was backordered and they have no idea on when it would be ready. I am very frustrated because I have three children and my husband and I work all day, so doing laundry has to be done at night and we can only use our mashine for 2 hours a day because it makes so much noise we have to stop for our kids to sleep.

I have a Maytag Neptune washer and dryer that I purchased from Sears in '02. I knew a lawsuit was in the works, but I never heard anything about the outcome. I had come to the conclusion I would have to live with the odor. My children complain daily about the odor of their towels. I wish I had never purchased this machine. But due to the price, I couldn't actually go out a purchase another washer. I paid $1,800.77 for the set. I have all my paperwork including my original purchasing sales check. Can you please advise me?

The motor of our Maytage washer needed to be replaced after three years; we were charged $140 for labor. One year later, the motor or pump has stopped working, and there has been a continuous problem with mold and rubber gasket on door. We were told of a class action suit on Dec. 27 by Sam's Appliance. We were never notified of this suit. What is our recourse?

About 6-7 years ago, I bought a Maytag Atlantis washer and dryer. The washer was constantly giving me trouble. The repairman was here at least twice a year changing parts on it. I was able to purchase the extended warranty when I bought the set. The last time the repairman came, which was about a year and a half ago, he finally called Maytag and told them that there wasn't any use in fixing the washer. So they told him to order me another washer which was ordered at Sears in Marksville, LA. He told me that there had been lots of problems with the Atlantis. So, they gave me the top of the line model which is an Ensignia.

I purchased a Maytag Top Load High Efficiency Washer (MAV9657EWW) & Gas Dryer (MD676657BWW) in '03. Transmission lasted about 6 months on the first one. Warranty replaced it in '04 with identical model and I have had nothing but problems with 4 repair calls - wasn't filling to proper levels, noisy, off balance all the time, black grease on the drain tray, doesn't rinse clothes well (I have to run it through several rinse cycles, not efficient), and lint collects inside pockets and cuffs. The hot wash cycle is just barely warm. The gas Dryer isn't uniform in performance as sometimes clothes are still damp and sometimes very hot at the end of the cycle. Sears service techs can't find anything wrong.

We purchased a Maytag Neptune Front loading Washer and Drying Center in December 2005 prior to purchasing a new energy effiecient house. The cost of the washer was $899 and the dryer was the same. The dryer had to have the control pad replaced after less than one year due to the touch screen wearing out.

Neptune May TAG Model mahh5500b front loading washing machine: We have spent over $300.00 in parts and labor from 2004 through 2007. We had it barely a year when it started to give us problems. I checked at the time for any recalls, but they were denying anything. We have had just about every component changed and just changed the mother board.We had problems with the detergent dispenser going bad and then the hot and cold water running not for what it was set for. We tried all the simple things that were recommended to no avail. We were told to sell ours and purchase a new one, to which I asked, "How can you sell a machine that isn't working properly and that I had too much money wrapped up in the machine?" I would never buy another Maytag front washer. We have had top loading Maytag washers with no problems

I am having severe rusting on all top parts of Neptune front load washer. They told me to call a dealer, and they would repair and bill Maytag. Dealer said no, I had to pay. Wrote Maytag a letter; no reply. Washer has a 10 year rust warranty...only been 8.

Have had the Maytag front-loading dryer since 02/08/06. Has been a lemon since date of purchase. Element would heat but clothes would not get dry. Had used several different setting to get clothes dry. One load would take 2 hours to dry! Fine, that got taken care of while warranty was good. Now just parts are covered, then BANG! A spring snaps and tears the dryer drum: $75 for assessment and $80 an hour labor. It's cheaper to get a small Kenmore that would probably dry better anyway! WORST INVESTMENT EVER! I HATE MAYTAG!

I bought a maytag MAH9700AWW in November 2005 which broke a few months later due to a defective pump but was completely fixed. My problem now is a very bad odor, that's right, MOLD, but not in the washer or gaskets. It is in the cheap plastic drainage hose. Due to the serrated hose, dirt and soap scum get trapped in the serractions and grow mold resulting in a terrible odor when the machine is not in use. Now ALL new washing machines are now coming with these serrated plastic hoses, so if your getting any type of nasty smell, pull you drainage hose out of the pipe and check out all the mold inside it. It's gross. We replaced the hose with a black smooth rubber hose from the hardware store and the odor is completely GONE.

We purchased a new Maytag Neptune washer and dryer. We have done all the updates on this unit. We have had to have a repairman come out at least once every six months. We built a new home that is very energy efficant. We have had our hvac system cleaned with a camera and a robot. Every member of our house has been sick. We did a home inspection and found out our home is full of mold spores. The source is the washer. I would like to know what I can do. I am ready to contact my attorney. Any suggestions would be helpful.

I have a Maytag washer that is 2 years old and has been broken since August of 2007. I called Maytag, which is Whirlpool now, and they referred me to A&E facory service to do the service call for them. A&E have been to my home 8 times since August and every part has been replaced by whirlpool and the washer still does not work. They are sending another tech tomorrow, which will be the 9th visit, to see why the washer will not work. All of the parts have been covered by whirlpool but no one can seem to fix the washer or I can't get any results from whirlpool or A&E services. Could you please help me in this matter. Is there a lemon law for washers?

I bought a Maytag Neptune washer and dryer in early 2005 and about a year in it was worked on because it made lots of noise during spin cycle. It was fixed and I also asked about mold issues when proper care was not been taken. Now the warranty is over and it broke again from wobbling in the spin cycle. The rubber gasket on the front door craked and leaks tons of water everywhere. When that happened the door lock would not unlatch, I guess it got water on something.

We have the Maytag Neptune Top Loading Washing Machine that cost $999. The model number is FAV6800AWW. The serial number is 15556285GA. Expiration on the extended warranty is 2/27/09. It has overflowed several times on us. First service call, the repairman said it was off balance. I thought that was a strange thing to make it overflow. A week later it did the same thing. Then they said it was probably a water valve problem. We have been waiting for parts to fix it since Nov. 6. You can use this machine maybe five, six or more times and it is fine, then it overflows again. If it was the water valve, why did it not overflow everytime we used it. Sounds more serious than that, maybe in the computer board. We bought the service contract, which is worthless. The first service call was on Oct. 30. They claimed it was a water pump problem. They say they are waiting on a part which is supposedly being processed. That is almost 6 weeks without a washing machine. We have been passed around from one supervisor to another at Maytag, and the service contract people. We are getting the same runaround from everyone. We need a washing machine. The Maytag extended warranty is horrible. It is terrible when it takes this long to get a repair on a, supposedly American product, with a supposedly good reputation. We need some action on this problem. They could just replace the machine.

I purchased a Maytag Neptune washer and dryer set in 2005. About a year ago the dryer started making a clunking noise. I could not figure out why until a few days ago: my clothing was caught in a tear of the drum. Upon inspection of the drum it appears that the drum was defective because the tear started at a broken weld on the seam. Fixing the dryer myself is costing me over $300.00; it's not covered under warranty. Ouch!

We bought all new top of the line Maytag appliances in 2005. I had to call many times for repairs within first year on the Neptune TL washer and dryer. The dryer no longer works and the washer machine has had many repairs and is getting ready to die. We have already bought a new dryer (not Maytag) and are ready to buy another washer (not Maytag)!!

My Maytag Neptune front loading washer, purchased on 9/24/2005, which has been used to clean the clothes for a family of three, stopped functioning for no apparent or obvious reason on 11/28/2007. Circuit boards needed for repair will cost $400. Service costs will bring the grand total to approximately $500.

My Maytag washer quit draining 2 times about 6 months after I bought it and then quit working entirely. I bought the extended warranty and Conns made it work after 3 visits from the repairman. About 1.5 years later I started noticing a horrible smell and I was recomended to run bleach thru it because I was not refreshing it properly. It did not work and anything that goes into this washer comes out smelling like my dog slept on it for a week. I paid $75.00 for a repairman to tell me that there is nothing wrong with it and it simply needs to be refreshed! This is Model # MAH550BWW. I will go buy a different brand washer today as this one is worthless and I will NEVER buy any Maytag products again..

I'm not happy about this problem at all. I believe my husband is having health issues because of the mold. Our laundry room is directly below our bedroom and there's a laundry shoot. He wakes up every morning coughing and I believe it may be because of a mold allergy. I also have sinus problems which may be due to the mold. After reading the other complaints, I found out that there was a class action lawsuit against Maytag, but, along with many others, we're a day late and a dollar short. I too, will NEVER buy another Maytag product again.

When the washer started the grinding sound, I got my son to help me remove all the clothes from the washer and we had to wring them by hand. I had to go to an out of town laundry because there're are none where we live. It was 10:30 p.m. That laundry is not a safe place.

I purchased a Neptune Washer from Lowes in Jan. '06 and paid for the Extended Protection Plan. The past 4 months the washer will not drain after spinning. I had the service repair man come out in August and October; I just called to complain to the people at the extended protection plan, and they told me that the service repair man needs to make 3 trips before they can consider the washer a lemon. I just happened to call the manufacturer, and the voicemail said there was a recall on my washer. I would never have known this if had I not called to complain to the Maytag manufacturer.

Since day one our Maytag washing machine has been damaging our articles, and after two years of enduring this and being told by Maytag that there is nothing wrong with the machine, it finally burned out, leaked on the floor, and broke down completely. We are going out today to purchase a new machine but definitely not another Maytag. Their products are unreliable, inefficient, and their customer service is the worst!

I purchased a Maytag washer and dryer set in 2007 at Nebraska Furniture Mart, and I also bought a Maytag Dependability Plus warranty. I needed to use the warranty and found the warranty was no good to me--they won't abide by it.

I purchased a Maytag Neptune Washer & Dryer only to find out later I made a huge mistake. In October, '06 my washer stopped working. I called the repairman to have it fixed on 10/10/06. He replaced a computer board; and told me that Maytag had been having lots of problems with the Neptune Washer, and I needed to contact them to see if there was anything they could do to refund me for the repair and part. I contacted Maytag, and they were extremely rude and at one point hung up on me.

I bought a Maytag Neptune in 2005. I've had problems. Maytag replaced the machine, same model, in 2006. I am still having the same problems. The first repair company came at least 4 times and could not fix the washing machine. Maytag has sent another repair company. They have not been able to fix it either. I would like to know if there is a class action suit in progress at this time. My washing machine is a TOP Loader, model #FAV9800AWW. I need help; please contact me ASAP.

My machine arrived with a lopsided rubber seal. I had repair out and they said it didn't look right but they couldn't fix it and to call Maytag. This WAS a Maytag repairman. That was never fixed due to everyone passing the buck and of course the buck never stopped at Maytag.

I bought a Maytag washer because they are supposed to be such good ones. I've had my washer less than 5 years. It started giving me trouble a few weeks ago and quit on me today.

My Maytag Neptune front loading washing machine has had multiple problems since first purchased. Each time the service repairman from All Star Maytag Store came out he would blame my wife for the problem (incorrect soap, incorrect softener, too much soap or softener added). The most recent problem is when the machine goes into high speed spin, water gushes out of the soap/bleach dispenser and at the door seal. The repairman came out and spent all of 10 minutes checking out machine and blaming my wife for improper operation of machine. When the repairman left he indicated machine was repaired. Upon washing first load of clothes water again leaked all over my kitchen floor.

Front loading washing machine which is a Maytag Neptune Washer.The rubber on the washing machine is mildewed and the machine smells every since I have had it.I have cleaned it after each wash as they said to do. Also the rubber does not keep its shape its really a mess.The machine does not drain and extract the water, the tub turns after you turn if off and on a few times. It is a game trying to get the door open at times.

Health reasons, my one daughter has asthma and my other daughter passed away from heart/lung problems, My health has been terrible for a couple of years now, I believe it's because of this mold issue. Then they tell you to leave the door open to air it out, great expose us more!!!!

I have a Maytag Neptune front load washer. Back in 2005 there was a class action law suit due to deficiencies and mold issues in the washer. They sent out a repair man to fix the washer. I was not satisfied and wrote a letter requesting a voucher for a new top load washer. To this day, I have not received a voucher. I understand that the class action suit has expired, but I still have not received my voucher. There is still a mold issue with this washer and I am concerned that this is also a health issue. Would you be able to contact Maytag and request my voucher? The repair was for the rubber on the inside that was defective, but they never addressed the mold issue. I wrote them several letters and had no response.

After just three years my Neptune TL washer quit. A technician was sent to look at the washer and found it to be defective. I was told that even had we purchased the extended warranty at point of sale, the warranty would not cover these defective parts. This machine also had excessive rust around tub rim, occurrences of faulty codes, and poor wash/clean capability.

I want to thank you for posting this site... I will never bother with Maytag again... bah....

We purchased a Maytag washer, Model MAV-6457AWW, Serial #25331184ET, from Sears. It is approximately 2-1/2 years old and can't be fixed by Sears after approx. 10 visits. Sears doesn't want to replace it, and Maytag wants us to get an authorized Maytag repair technician, but refers us to repair services that are not Maytag employees. This has been going on for over three months. The Sears technician told us that he had another customer with the same complaint, and they can't fix that one either.

My Maytag washer has mildew accumulation around top of tub and loud knocking noises from drum--ALL of which are documented complaints from owners, but Maytag has failed to acknowledge the problem exists with ALL Neptune models. My model, FAV6800AWW, was not included in a class action settlement related to other models, but has the same problems.

I have been complaining to Maytag, now Whirlpool, for many years. Some of the people at Whirlpool even deny any recall with this model. My clothes have been ruined by this machine with gray spots, rips (from being so entangled) and smell of mold. The mold is so strong I had to buy new towels. I cannot afford to replace an $800 washing machine so I hand wash most clothes.

I have to run a spin cycle to drain water out before I cn start load.I'm afraid to be gone longer than a few days,incase machine fills up with water and gets on floor.Macine really smells with water sitting,I unplug machine and leave door open and check for rising water on daily basis.

We bought a Maytag Neptune washer and dryer in 2003. Within the year the circuit board went and was replaced. Our machines are front load. The washer has a lip in the front which catches socks, etc. Mold grows there which causes my towels to have mildew smell. I have to wash my towels several times and still they smell. My dryer doesn't dry the clothes entirely, and they come out damp. I have to hang my clothes out to dry, and still they smell. These two machines weren't cheap, and I thought that Maytag was supposed to provide a good product. I was not notified when Maytag offered their recall.

MY MAYTAG WASHING MACHINE HAS BEEN BROKEN SINCE JULY. MAYTAG TOLD ME TO CONTACT A&E. WELL WHAT AN EXPERIENCE. I HAVE MADE APPOINTMENTS TO HAVE THEM COME OVER TO LOOK AT IT AND THEY HAVE COME TO LOOK AT IT AND HAD TO ORDER PARTS. WELL, THE PARTS HAVE BEEN IN MY BASEMENT FOR ABOUT A MONTH. WHEN WE MAKE AN APPOINTMENT THEY NEVER SEEM TO MAKE IT. THE LAST APPOINTMENT THAT WE HAD WAS ON SEPTEMBER 28TH 2007 AND WE STAYED HOME AGAIN WAITING ALL DAY, FINALLY WE CALLED A&E AND WERE GIVEN THE RUN AROUND. THEY TOLD US AGAIN THAT THEY WILL NOT BE ABLE TO MAKE IT BECAUSE THEY DO NOT HAVE THE MAN POWER FOR A SATURDAY. THEY SCHEDULED ME FOR A SATURDAY I EXPLAINED, THEY HAVE BEEN HERE TO KNOW THAT IT IS A 2 MAN JOB AND IT'S DIFFICULT, SO WHY WOULD YOU GIVE ME THAT AS A REASON? I ASKED. IT'S BEEN FRUSTRATING TO WAIT AND WAIT AND ALSO TO GO TO THE LAUNDROMAT EVERY WEEK WHEN WE HAVE A WASHING MACHINE THAT WE PAY TO KEEP THE WARRANTY EVERY YEAR. WE ARE A FAMILY OF 5 AND EVERYONE WORKS LONG HOURS.

My husband and I purchased a Maytag Neptune Washer/Dryer in 2003. It's now only 3 years later and the washing machine will not spin. It also tangles and damages my clothes.

I purchased new Maytag Atlantis washer and dryer set approx three years ago. To date we have replaced one part on the washing machine b/c the spin cycle stopped working and two separate parts for the dryer. One part because the door would not close and now we are replacing the timer unit & control knob.

We took the case to small claims court yesterday. I will let you know the outcome. If we don't get reimbursed I would like to begin a class action lawsuit.

We bought a Maytag Neptune washer and dryer on 1/20/06. The dryer drum is coming apart. It bangs around and you can hear it two floors above. I called Maytag and they said I was 8 months out of my warranty.

We purchased a new Maytag Neptune Washer/Dryer set from Lowes with the extended warranty in March of 2003. All warranty cards were completed but we were never contacted concerning the class action lawsuit for those experiencing the foul, musty smell and mold growth on the washing machine.

My Maytag Atlantis washer stinks. It is two years old and has had a mold problem since I bought it. We have taken it apart and cleaned the basket and inside the washer with bleach. We needed to take the basket to the car wash to remove the mold that clung to the sides of the basket. Washer smelled okay for about a week and then the smell came back.

I purchased my machine more than a year ago, however I had it in storage and never used it until about 8 months ago. There is a horrible odor from the machine. If I run an empty load with about a cup of white vinegar and hot water and then dry the inside of the gasket and the inside of the door and leave the door open so it can air out then I can wash a load without my clothes smelling. Next wash day I have to do it all over again. I would not purchase a front loader again.

My husband and I purchase the Maytag Neptune washer and dryer combo just over a year ago and to date we have had nothing but problems. The washer makes horrible knocking noises that you can hear 2 floors up. It sounds as if it's going to take flight by itself. It's constantly giving me error messages. The dryer makes a klunking noise when it dries and we just found a 4 inch crack in the dryer drum at the seam. Our last washer and dryer were Kenmore and they lasted forever. We will never ever consider Maytag appliances ever again. We are extremely dissatisfied and from looking here online it looks as if we're not the only ones.

I bought the top of the line Maytag Neptune front end loader washer and dryer. The stainless steel drum of dryer split after 4 months. Now, a year and a half later, the washer's spin cycle is not working.

My late husband purchased the very expensive Maytag Neptune washer and dryer set in 2000. The washer started to smell like mildew and is worse as time goes on. I never received any information from Maytag or anyone else about a recall or a class action suit.

I was not notified that my Neptune Washer was part of a class action lawsuit. I started having problems that related to the issues noted in the lawsuit and Maytag did not honor any claim suggesting that the claim period had lapsed. All they needed to do was replace a rubber tubing to fix the mildew problem. This is the worst company I've ever dealt with.

I purchased the Maytag Neptune in 11-05. I had to have a new HOT water valve and two new water valves installed in 6-06. Now the machine makes rock tumbling noises in the back plus they have a safety concern regarding leaking water on mother boards.

On 5/14/05 I purchased a Maytag washer and dryer. Since then my washer MAH9700AWW Neptune FT Load washer which sold for 1069.00 had a recall due to faulty wiring. They sent me a new plug. On 6/14/07 when loading my dryer, I noticed that the dryer drum is splitting along the manufacturer's weld. It's splitting right down the weld seam causing strips that the drum is made out of to bulge. Not knowing how long this has been like this, (For all I know it could have been split when I bought it- I only noticed it when the drum was in a certain position).

I purchased the neptune front end loader model#mah5500bww and after 2 years of owning it -we started getting black mold on the door seal of the unit.I searched the net and low and behold there was a class action suit against maytag for the front end loader-however not my model#.

Bought our Maytag Neptune for our custom built home as we wanted to be more energy efficient---use less water. We have used it for less than 2 1/2 years, and the rubber gasket has mold on it. There's also mold on the inside door and elsewhere.

We purchased our Maytag Neptune washing machine in 2004. We have been fighting with Maytag ever since. The first problem was that the machine bleaches spots out on our clothes. It looks as if bleach has been poured on them even though no bleach has been used.I can't tell you how many pieces of clothing this thing has ruined! Then the machine began to smell! The rubber around the door is covered with black mold or mildew.The smell gets into the clothes and towels. My daughter is having skin rashes that I believe are being caused by this mold, as I have not changed my laundry products.

I bought a maytag washer and dryer in 2005. The washer got quarters sucked into the water pump causing it to fail. Also a musty oder is constant in the clothes. The dryer drum has been replaced twice in the last 5 months. I spent over $2000 for the both of them and believe they should be better quality than what they are. I would like to get rid of both of them and buy something else but can't afford to.

We purchased a Maytag clothes washer in May 2003. About a six months ago it started to leak. Initially the leak were random, so we did not pay much attention to it, we thought our load settings were wrong and water was too much for load.

I bought a Neptune washer and dryer in 2002. I have had problems with it on and off and I now have (have had for 6 months or so) black mold on the door seal/boot. When I wash my clothes they come out smelling like mold no matter how much bleach I use. Sears says that sense I bought it so long ago and the warranty has run out that they can only refer me to a repair man.

I purchased a washer and 4 year extended warranty Oct 2003. The manufacturer warranty ended in 4-05. Therefore, I should have repair service until April of 2009 with the 4 year extended warranty. I have a broken washer now and cannot get it repaired because the warranty company never received information from the Maytag Store at time of purchased.

My Maytag Front Loader washing machine makes a large banging noise when it goes into spin cycle. The repairman has replaced everything. I paid over a $1000 for a machine that is a piece of junk. They told me it is my floor, the engineer came out and said it is not my floor. I just moved into a new home.

My husband and I thought we purchased the top of the line Maytag Neptune washer and dryer in July 2004. Everything was okay until a couple of weeks ago when we began to smell an odor that I can't even describe. Our clothes come out of the washer smelling like cat urine (musky); the whole house smells like it if we do more than one load.

I am having a black mold problem on my Neptune washer and the smell is awful. Also, one of my agitation paddles broke off because the screws were steel instead of stainless screws like the tub. Lastly, when the washer was apart it was noticed that the bearing was going out on the washer. It is only 5 years old.

We bought our Maytag Neptune washer in 2001. Within one year the washer started to smell like mold.

Recently had to have a repair on my Maytag Neptune stackable washer/dryer, Model #: MLE2000AYW. The part, a control board, costs over $200 and this doesn't include the repairman's costs. I was billed $329.25 to repair my washer. Maytag has designed a control board that contains circuitry for almost the entire washer forcing folks to replace the entire board if anything goes wrong with any transistor or chip on the board.

The Maytag Atlantis smells of mold and mildew. It's like water has been staying in the pump and when you start this machine after 2 days not running you get a very bad smell. I bought the extended warranty and had the machine looked at and the pump was changed out. The smell continues even after it was looked over and the pump change. I have gone as far as to clean the hose and drain out but like I stated earlier let your washer set for 2 days then start a load and the smell returns.

My husband, and I, bought a Maytag Neptune, washer from Brummels, 2yrs. ago. We had the washer one week, the washer tore apart at the seal on the door, after washing a twin size comforter. Because, of the price and damage of the washer, I wanted it replaced. Mr. Brummel, told my huband he would replace it for $400.00 more for the same price washer. I was upset, and called Maytag, they had a three way call going, Mr. Brummel, then said he would bring me a new washer that day. When Maytag, hung up he called me at home, the nice man only charged us $100.00, more for the same price washer, that we originally paid for. We paid the money, just to get it over with. Now, we have another Maytag Neptune washer, that has needed to be fixed for the same reason almost, but the seal in the door has wholes in it and leaks water. We had spent about $10,000.00 in that store, just to be treated like this.

I purchased a Maytag Neptune Washer April 1, 2004. Within a few months of having the washer we had three service calls and subsequently found out that the outer tub was cracked. Maytag offered to send us a new washer. They had said that several of these washers had been recalled. s#14970658EA Model MAH55FLBWW. We purchased from Home Depot. The washer that replaced my first washer is now having the exact same problem. The outer tub is cracked! We have not found any recourse to this problem from Maytag! S#19327914GC

Washer has a bad odor. Complained to Lowe's where we bought it. They replace the washer and the same thing happened. Few years after we got a notice saying there was a problem. A repair was sent out to fix it. It still is not fixed and there is still an odor.

I purchased the neptune and the dryer closet and filled the warranty cards and received the rebate and nobody contacted me about the class action suit till it was over.these are the biggest pieces of crap I have ever owned.I paid over 2000.00 and am going to garage sale them and buy GE models like I should have.

We have a Maytag front loading washing machine purchased in 2005 that has a recurrent problem with wires buring the wiring harness. We have had it repaired three times only to have it happen again. The last time there was smoke coming out from the washing machine. We see this as a significant FIRE HAZARD. Maytag has just issued a service recall for front loading washing machines but outside of our model and serial number. They also have a problem with our model that they are not, as yet acknoledging. We do not know how to deal with Maytag on this one.

I bought this Maytag Neptune Washer in 2001 because I'd seen their ads and believed they were a good quality product. It has been ok until now, although the bleach dispenser seemed to malfunction and drip bleach on clothes during other cycles, ruining some of my clothes. So I just add bleach during the wash cycle with the soap.

My Husband and I bought a new Maytag Neptune washer and dryer front load set in January 2006. From the very start we have had problems with the washer. The store we bought the set from traded the washer after the first week with a new one saying that we must have gotten a defective one. The 2nd one was no better. Every load of laundry we would do the machine would walk about 2 feet from where it was suppose to be. We called Maytag and they sent a repairman. He fixed it by velcrowing the stand to the floor. The Repairman also told us that the Neptune have been having huge problems. Now it still tries to walk, but now it sounds like a helicopter landing in our home.

I have mold inside my Maytag Neptune front loading washing machine. Upon calling Maytag I learned that there was a class action settlement for this product. I was never notified of the class action lawsuit, even though I registered my product warranty card. When speaking with Maytag's customer service rep she gave me instructions on how to wash (bleach) & dry the gasket. I asked to speak to a manager and she told me she couldn't transfer me and that I should call back. I asked if I could hold and her response was no, then she proceeded to hang up on me. I will never purchase another Maytag product.

I purchased a Maytag Neptune washer and dryer in 1997. I wanted to by the best washer and dryer there was. What a mistake to buy Maytag. The mold started about 2 years after the purchase. Here 10 years later we still have mold and have replaced the motor to a tune of $200. I was told to stop using fabric softner and the run a empty load with just bleach to keep it at bay. This does not work. I am now shopping for a new washer and am planning on buying a new LG washer. Oh yes, the dryer has had no problems yet. I was aware of the class action suit but at the time all I had wrong was the mold so I didn't file. Mistake number two. Shortly after August, 2005 the motor went out.

My parents bought the Maytag Neptune washer model MAH6500aww. It was two weeks after the one-year warrantee, therefore we had to pay for labor $129, plus $25.00 rebate. The parts were two years warrantee. Well, my washer broke down in similar manner early February 2007. I have the washer less about three years and it needs repair and service twice.

I bought a brand new Neptune front load washer in November 2006 for our new home. The clothes at the end of the wash cycle were still dripping wet. I called Maytag and they sent out a repairman who made three visits and changed two parts. It has been one and a-half-month since I made the first call to Maytag and my washer is still not fix. Is there something that I can do to receive a refund from Maytag to purchase another washer?

I purchased a Maytag Neptune washer and dryer in November of 2005. Initially I loved it. However, it has ruined several of my clothes due to the twisting of the clothes when it spins out. Recently my machine broke and it cost me $350.00 for repairs and that hasn't worked yet. Seems to work fine until it gets to the last 15 minutes of the cycle then it goes off balance and shuts down leaving the clothes very wet.

The washer's main bearing went out after 3 years and the tub leaked. Maytag/Whirlpool would do nothing.

We just learned that there had been a class action lawsuit against Maytag, and that it has been heard and settled. It is now too late for the rest of us to do anything about the mold and smell that comes out of our washer because of Maytag's poor design of their washer. We called Maytag some time ago with this problem and were told to run bleach through the washer occasionally. We did that, and we still have mold. I spend a lot of time and effort wiping down the rubber gasket with the mold build-up. It's still there. NEVER did we hear from Maytag about this problem, or rectifying it. We purchased this in 2000.

We purchased a Maytag Neptune top-loading washer and dryer set from Sears in January 2003. In May 2004 (15 months after purchase), the door latch/wax motor and related circuit board failed. We had to pay $128.92 to get it repaired (thankfully, Maytag covered the parts - I guess they knew they were in a class-action lawsuit already!).

09/28/05 I purchased a Neptune Front loading washer with a drawer underneath. The washing machine has had extreme vibration problems and interior smells sour.

I bought a Maytag washer August of 2005. Less than a year later the washer started walking around where it was placed. The service man comes to my house and tells me that it's normal. One year after my purchase, I buy the extended warranty. December 2006 the washer starts leaving the clothes wet. I call Maytag Dependability Plus (extended warranty provider) and they send a service man to my house. He orders the part and comes back later to install it. That didn't work. So the machine starts getting worse and all of a sudden one day the machine starts smoking.

We own 2 Neptune washer/dryer combos which we bought in 1999. I want them to respond to customers who like me live with a washer that sounds like a marching band is coming through the house, with clothes that smell as if they've been bagged wet and forgotten about and a dryer that creates almost as much moisture as it puts out. And, then to highlight my stupidity, I shelled out $1300 for a "policy" against parts. HA!

I had purchased a Magtag Atlantis washing machine about four years ago. Since my parents had a Maytag, which I had used for some 15 plus years, I chose to purchase the same brand. Within the first six months I had to have the inner top of the machine replaced since the rim started rusting in several spots.Shortly after the replacement was installed it started rusting again. At around the 3 year mark the transmittion froze.

We purchased a Neptune front load washer and dryer set in July of 2005 and now have been having problems with both (18 months later). The motor in the washer broke, leaving water sitting in the machine and the dryer will run for 3 hours on a 40 minute timed dry setting and still not leave the clothes dry.

I am truly disturbed and the prospect of either paying $300 to repair a washer that will probably need the same repairs 3 years from now or buying another washer an expense of $500+.

I purchased a Maytag Neptune washer and dryer 9/28/06. I already smell mildew when I open the door. When the washer spins it is so loud that it would wake the dead. I have had repair men here several times and they said that my washer is doing what it is supposed to do and that I need to load the machine with things that are the same weight and that should fix my problems. (It is shaking the pictures off my walls) The problem is still there. All this for $2000.00?

We purchased both the Maytag Neptune washer and dryer in 2001 for $1,600. Within two years we had black mold on the rubber gasket around the opening. If you moved the drum a lot of water sloshed around the bottom of the drum. Two years ago, nothing worked on the washer and we had to replace the circuit board - over $300.

I have seen hundreds of complaints on your site regarding the Maytag Neptune washer. I belong to this sad club - purchasing a top-loading Maytag Neptune washer FAV6800Aww in March of 2005. It began malfunctioning in late November 05 and after replacing parts, and spending $$$ and torturtous time on the phone with Maytag, it still doesn't work, and probably never will... I see that that this problem (not the mold, but the stop-mid-cycle & twisting laundry) is very widespread and would like to know if there are any class-action suits being filed on out behalf?

We purchased an Atlantis MAV 5000AWW serial #13980762YM on 8-21-2000, for $632.95. Prior to this purchase we had a Maytag clothes washer for 26 years and were extremely satisfied so we purchased another one. On 9-15-00 we had a service man come out to replace the pulley, belt, and dust cover because they had cracks in them. Then on 1-28-05 we had the same service man replace the brake rotor and lining, snubber, & drive belt. Of course the warranty had run out so with labor we paid $168.80.

I have had problems with my washing machine since April 2005. I've had mold and mildew stains on my laundry, that have ruined clothes. Plus, the washing machine spins right off of the pedestal and is incredibly loud.

I'm out $60 to diagnose the problem. I'm out an additional $200+ for either a new low-end washing machine or labor to repair a machine that could easily break again in a month.

My Neptune washer shakes and walks around the room creating cracks in the walls. We just built our home four years ago. It is built very well but if we cannot find a remedy for this my new home will depreciate and the cracks will take over.

I purchased a Maytag Neptune in 2000 from Circuit City for over $1,000. We began having minor problems with machine around January 2006. There was the problem of bad odor and water remaining in the machine.

I am complaining about my Maytag Atlantis Washer Model # MAV9501EWW purchased approximately 3 years ago from Lowe's at about $600. A few weeks ago I noticed that on the wash and rinse cycles; there was a screeching noise that was louder on super loads;less noisy on medium loads. As a do-it-yourselfer I did some researching and decided to replace the drive belt myself. What I found is the reason the belt failed prematurely is because the transmission is failing causing more friction on the belt/pulley drive. Even if I want to replace the transmission myself (about $250 for the tran delivered);I'm investing in a reoccuring problem. No Maytag; you have lost me as a customer and I will not by your brand again.

I purchased a Maytag washer in July 2005 and already the transmission is broken. I am highly disappointed that something like this could happen especially because I thought Maytag was a reputable company.

We purchased our Maytag Neptune washer in 2000 or 2001 and since then we have had 3 service calls. Now the control board is out and they want $100 service fee plus$ 372 for the kit. We already have put in close to $500 for repairs. And our last claim, instead of receiving monies we received a voucher for another Maytag appliance for up to $250!

I purchased a Maytag Neptune Front Loading Washer and Dryer in 2001 and the gasket an inside of the door on the washer is all moldy and has a terrible odor. I never was notified from Maytag of the recall and just found out that there was a class action suit, but it is too late to file a claim...extremely disappointed with Maytag. I thought they sold the best, apparently not.

I bought my Neptune Top loader washing machine and matching dryer October 2005. I THOUGHT I researched thoroughly and the sales associate at Home Depot insisted that it was the top of the line. This was my first brand new washing machine purchase and I spent over $1700 for the set. Had a couple people tell me after I bought it that the machine was junk, but I didn't believe them. How could it be when it cost so much? I wish I had been told about them and all their problems before I spent that kind of money.

This Maytag Neptune unit was a lemon. After 3 years it suddenly stopped draining and spinning. I spoke with Maytag support on the phone 2 years ago, and they told me the appliance was out of warantee. They did not inform me the appliance was defective. The unit stood there in a corner unused for 2 years.. I finally had an appliance serviceman come out yesterday who informed me that this is a common problem and a manufacturing defect. Now I do an internet search and find out there was a Class Action lawsuit against Maytag over these defective machines.

We purchased our Maytag Neptune top loader from LOWES IN Feb.2004. I should have done my research on the internet before buying this lemon but my wife (as always) doesn't like to listen to me. Knowing the Maytag name, I figured what can go wrong? Now I know what a wrong move that was!

We were on the list to receive either a certificate or repair. Indeed, they came out and replaced the gasket to the door.We are still experiencing a stench in all my sheets and towels.

I bought a Neptune washer/dryer and have had nothing but problems. I received the class action law suit information but at the time had no out of pocket expense due to Maytag extending the warrenty for me. I didn't think the class action applied to me since I was not out of pocket any money.

I have been having problems with my Maytag Neptune washer. I noticed an odor and had to wash my clothes sometimes twice to three times over. I always thought that it was due to the amount of water the washer used.

We purchased our perfect washer and dryer just over a year and a half ago. Within 3 months we had to have the door replaced( the whole door) because there was a huge hole grinded into the bottom of the it. This was just a freak accident and so life went on. I noticed the mildew smell on the clothes mainly in towels. Then, just about 4 months ago, the machine would start acting strange. At first, it would just not rinse--then it would not spin...now it won't fill.

Purchased maytag neptune in April of '99 ... have had problems with the water not draining and with mold on the gasket. Machine is very stinky. Only solution is to add bleach every wash load ... sometimes clothes and towles stink if I don't add bleach to each load.

I purchased a Neptune washing at Home Depot on 1/13/06 Model # MAH55FLBWW. I specifically remember the sales person recommeding a name brand instead of the newer washers like LG. We had a door problem after only a few weeks of use. We are now have a motor/board problem. The 1st service call for the door took 2 1/2 weeks for the tech to come out. The tech said it was a freak occurrance and we shouldn't have any other problems.

I purchased a Maytag Atlantis top loading washer in March 2001. My first complaint to the repairman was for the smell. He said to run bleach through a wash cycle once a month!! This isn't environmentally sound, even if we had city sewer hookup. At 11 months of age, the transmission died. Fine--that was covered by warranty. In August 2006, we had to replace the pump; a week later, the timer, and now the transmission again.

I purchased a Maytag washer on 10/31/03. On 2/15/05 I had to have the bearings and seal spin/boot replaced. Parts were under warranty, labor was $129.05.

We purchased a Maytag Washer Model #SAV515DEWW in Sept 2004. It started making a terrible noise when spinning so we called a repairman who came out and said he pulled a loose piece of metal out of the motor. (not sure what that is about) He also said it needed some new parts which would cost $225. He said it was ok to use until the parts came in. Two days later the washer dumped all of its soapy water on my floor. I called him back and he said that would cost an additional $300+.

I have a front load Maytag Washer that I purchased in 2004. The smell is unbearable. I have poured vinagar in the machine and bleach and this helps for one or two washings. I have literally ruined towels and other articles of clothing by washing them in this stinky water. I have replaced items because they smell like mold and mildew. nothing is taking the smell out of my color items.

I purchased a Maytag Legacy Series washer in July 2005. Within one month, the machine was shaking so violently during the spin cycle that it walked across my laundry room, even with a full load. The first repairman said my floor was too soft. The next repairman said it was the base, which they came out (again) and replaced. The next repairman said it needed little sticky cups on the feet. The next repairman said it needed to be balanced, and he adjusted the feet.

We purchased our Maytag Neptune Washer and Dryer in July of 2005. It has been serviced 4 times. The limited warranty is expired. We also purchased the extended warranty that cost an additional $199.00. It quit working mid cycle and the door would not unlock. When I called for a repair they said it would be over a week before I could have it serviced. After spending several hours on the phone they agreed to send a local repairman if I would be available 9:00 a.m. to 6:00 p.m.

In April 2001 I purchased the Atlantis Maytag washer and dryer. Six months later the transmission, drive belt, thrust bearing, motor pully and starter all had to be replaced. Then in Nov. of 2003, it all happened again and all had to be replaced again. Both times only the transmission was covered.

Where do I begin? We purchased our Neptune washer and dryer in 1997, paying a lot of money but believing that we were getting the best. The first negative experience was water coming from beneath the washer. There was no service call, rather I was told to decrease the detergent amount I was using. Within the first year we had the seal in the door replaced due to mold. That was the beginning of several service calls to replace the seal, door (new vents added to help reduce mold ha-ha), the detergent compartment replaced due to mold, and just last year replaced again (mold) but also the water was not entering the detergent cup properly and when the top of the washer was opened the inside of the machine was so full of rust, I actually took pictures of it.

Maytag Neptune Washer has ruined all of our clothes. I have noticed especially in hot weather when we are sweating that a horrible odor comes out of the fabric from our clothes and linens. Something has to be done!