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Marquis Spas Reviews

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About Marquis Spas

Every Marquis hot tub delivers a relaxing and enjoyable hydrotherapy experience. From its Signature and Vector21 series to its Celebrity Hot Tubs, Marquis offers a large selection of models to match your therapy needs and budget.

Visit www.marquisspas.com/lp/welcome-from-consumeraffairs
Pros
  • Variety of accessories
  • Positive reviews
  • Highly customizable
Cons
  • Pricing not available online

Marquis Spas Reviews

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    Page 5 Reviews 380 - 530
    Verified purchase

    Reviewed Aug. 4, 2018

    We were looking for a hot tub option and we liked the Marquis spa so we went with it. We bought it at a spa and hot tub show and the dealer was there. The Marquis spa seemed like a good product and we liked the design. And the delivery went perfectly fine. We don't use the tub as much as I thought we would, but we like it and we have had it for a year and a half now. I would recommend Marquis Spas.

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    Installation & Setup

    Reviewed Aug. 3, 2018

    We used to have a Beachcomber. But it was old and worn out and it started to crack underneath. We really needed a replacement and we got one from Marquis Spas. We had some issues during the installation and the screws on the panel to get into the inside of the spa were broken or misthreaded. So, the company that sold us the spa came by a couple of weeks after the installation to do some follow-up. It took them a while to come out but they did and the salesman ultimately took care of the problems. Also, the way that the lift of the plastic fit the panel that’s removed to get to underneath part wasn’t quite manufactured correctly. So, he had to reinstall a screw to move the plastic so that the panel seated correctly because there was a gap between the removable panel and the main part of the panel that comes around the plastic.

    Aside from that, we got the hot tub with the radio system and speakers in it and two issues have come up on it. One is that there has been some condensation on the speakers. It appears that the screws that had been installed may not be stainless steel so, they show a little bit of rust on them. One of the two speaker screws especially appears like somebody put standard screws in to hold the speaker in place and those have shown some rust within a few weeks of having the spa. They’re still operational though.

    The second issue is that the motor on the spa causes interference with the AM/FM radio system and I don’t know if it’s a manufacturer issue or just the radio issue with the antenna wire being moved underneath. The person that came to service the spa took and moved the wire to the antenna for the AM/FM radio system to several places but it still causes interference. From the very beginning, when you’re running all the pumps, the radio antenna performs fine. But when you’re running some of the pumps or one of the pumps at lower speed, it has interference with the radio. It’s gotten stranger, too, but it’s not due to wear and tear. They said it was a common problem and the solution is typically to move the antenna wire. But, they tried that and it slightly corrected it, but it’s never been completely corrected. Other than that, we have the Marquis hot tub for 12 months now, we use it regularly, and we enjoy it.

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    Verified purchase

    Reviewed Aug. 3, 2018

    We've had our Marquis tub for one year and we love it. This is our first one and we use it all the time. We just go to Idler's if we have to get chemicals, but we haven't had any issues with that.

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    Installation & SetupPrice

    Reviewed Aug. 2, 2018

    I had Hot Spring but I had a lot of problems with it. I know a bunch of people that didn’t, but I happened to. Plus, Hot Springs were more expensive than other hot tubs. So, I did some research and found a couple of forums where a lot of people had really positive comments about Marquis Spas. So, I thought I would go look into it. I bought my spa from the Pool Doctor and they handled everything. The installation went really well and I have my Marquis hot tub for over a year now. So far, it's still working. I love it and I use it often. I also recommended it to my sister who’s building a house in Las Cruces.

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    PriceMaintenanceStaff

    Reviewed Aug. 2, 2018

    My husband did some pricing of other hot tub carriers and Marquis Spas' price was right and they were gonna take care of everything. We bought two tubs from them and then they called to tell us that the tub was ready and they set up a time to come. We bought a smaller one but it was out of scale to the house as the house is huge. It’s a 5 sitter and one of the sits is a lounger. The installers came and they set the tub up smoothly. We bought two houses and wanted to move the small tub over to the other house and have a larger one put into the larger house. They charged us a fee which was fair and they went ahead and took care of it all. We liked the larger hot tub so much better because the jets were so much stronger.

    My experience with Marquis Spas has been excellent. I go into the shop all the time to buy products. When something was not working right or leaking, the reps told us that a gasket was on and it was $3 for a new one. They were competent and helpful. Also, Terry who sold us the tubs is available all the time. I have messaged her on Sundays because we Airbnb, so we have guests who use and misuse the tubs. She’s so lovely and really fantastic.

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    Installation & Setup

    Reviewed Aug. 1, 2018

    The other brand I really wanted was twice as much money to buy because they put the equipment at the top of the spa instead of the bottom. I needed to be within a certain price range and I was able to accomplish that with the Marquis brand. I built a cement vault and put it into the ground with access to service the equipment so that the top of the spa is at ground level. However, the installers left the valve open, so all the water I was putting in was emptying out the bottom.

    The Marquis has various height seats and it works really well. It’s right outside of my bedroom door and I’m very happy I did it. I’ve had it for a year and a third and I had to replace one of the motors, but that was still under warranty. However, the aftermarket foam cover I bought was broken within half a year. It’s $200 and it’s an ugly and unuseful feature. Other than that, I love my Marquis spa, but they need to educate the companies they sell them to so that they install them properly.

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    Installation & SetupPricePunctuality & SpeedStaff

    Reviewed Aug. 1, 2018

    We moved and I sold the house with the Jacuzzi spa so we needed a new one. We bought a tub from Marquis Spas since I know the salesperson there. The installers thought we would get our tub a week sooner, but they were a week behind. Once we got past that issue, though, they told me they were gonna be there at a certain time and they showed up, and the installation was good. The Marquis team has been exceptional. We did something wrong and we had a little problem with balancing the water, but they were able to send somebody and get us organized. Also, a headrest broke one time and they replaced it.

    We've had our Marquis tub for a year and everything has been fine. The quality of the tub is good and it works well, although it was a little pricey. We usually use it at night. The tub is like a gathering spot and its biggest impact for us is that we have a good family time. My kids come and hang out with my wife and me, and we all chat. It's a good spa and we enjoy it.

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    Staff

    Reviewed July 31, 2018

    Before we used Marquis, we used another hot tub brand but that company no longer exists. The two brands are close and we’ve enjoyed both of them. Mike, our Marquis salesman, was good. He was instrumental in convincing us that the one with the lounge would work for us. We were steering away from that because so many people said they just float out of them. Mike told us that the new ones are designed differently so that you won’t float out of them, and he was right. The particular one we bought suits our needs perfectly.

    The installers listened to our concerns. They were really good to put the hot tub exactly where we wanted it. They even had to turn it one time. Marquis is helpful when we go to buy the products to put in the hot tub. We've had our hot tub for over a year and now, we have it turned down because it is so hot. Over the winter, we were in it every single night and sometimes, my husband uses it in the morning. It would warm us up and relax us before we go to bed.

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    Installation & SetupStaff

    Reviewed July 31, 2018

    My new Marquis Spa is larger and has more jets than the tub I owned before. However, my installation experience as well as my experience with the dealer, Patio Pools, were horrible. My tub before ran on 120 but then I needed 220 for my new one. Marquis' dealer sent an electrician out who did a horrible job. We asked him to run lines from the box over to the edge of the patio and then dig a trench to where we were doing the tub. It was a debacle and I told Marquis afterwards that they should never recommend that guy again.

    After, when they came to install the tub, they filled it up and turned the jets on and the water was horribly brown. I think they had the tub sitting outside somewhere. The guy who was installing it said it was factory dust and I told him not to insult me as I am not stupid. Factory dust is not brown dirt. I let Patio Pools know about that as well and they came and gave me an extra filter as the one that was installed was completely full of dirt.

    Another time, I had a problem when the tub was still under warranty and it kept heating to 105 and I couldn't figure it out. I kept putting the temperature of the tub down but then it would heat up again, so I was turning it off every night because I suddenly got an electric bill that was $150 more than what it was supposed to be. The dealer sent someone who reached out to Marquis and asked what was going on. He found that there was some weird switch that had flipped in the panel and eventually they got it fixed. Additionally, there are a lot of features that came with my tub. Not everybody wants to party. There weren't any models that didn't have a fountain or crazy LED lights. I do yard work and then I need to sit in my hot tub and I don't want all of that. But aside from that, I enjoy the different types of jets that my tub has.

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    Installation & SetupPunctuality & Speed

    Reviewed July 30, 2018

    When we moved from Maryland to Oregon, the store that we went to was selling Marquis and we've had a good experience during the installation of the tub. They were on time, explained how to do the chemical startup and everything was great. We use the tub two to three times a week and it has been good.

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    Maintenance

    Reviewed July 30, 2018

    We were window shopping when we stumbled upon Marquis and we liked their tub's color scheme. Compared to the hot tub the previous owners of our home have left behind, our Marquis hot tub holds up fairly well. It is pretty reliable and low maintenance as well. I would recommend Marquis and tell my friends to purchase one.

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    Installation & SetupStaff

    Reviewed July 29, 2018

    This Marquis is my first hot tub and I’ve had it for about two years now. The delivery people had to go through a fence around the house when we had it installed and they were very professional. They replaced its pump already though because it was starting to make a noise. They also replaced the keypad about two months after I got it because it filmed over and I couldn’t read it. Now, it’s starting to do that again. There’s moisture getting into it and it’s not getting out. But they seem pretty compliant when it comes to getting things replaced and a repair usually gets done within a week but it depends if the part is available or not. I love my Marquis tub. I have not turned this thing off since I bought it and I use it almost every day.

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    Installation & Setup

    Reviewed July 29, 2018

    Though their dealership is too far away, Marquis is the closest hot tub store near us. We've owned one of their tubs for 22 years and recently purchased a new one. The installation of our tub went very smoothly and since then, we and our grandchildren have been enjoying it. We're totally satisfied.

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    Installation & SetupStaff

    Reviewed July 28, 2018

    I have a Cal spa and I don't like Cal Spas at all. I couldn’t get any repair done unless I use their product. Now, I got a Marquis spa and I love it. All of its features are good. The Marquis team is also really good and I like working with them. The installation team did a really good job and they all built it one off, so I was happy with that. So if you're gonna get a spa, go through Marquis.

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    Verified purchase

    Reviewed July 28, 2018

    We've had several hot tubs in 26 years and have had nothing to repair on them. We have had this Marquis tub for about four years now and we've had to repair this particular one several times. But the dealer speaks to Marquis about this and orders the repairs for us all the time.

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    Installation & SetupPriceStaff

    Reviewed July 27, 2018

    We liked the price and availability of Marquis, and the multi-levels for shorter people was a big driving factor to get the hot tub from them. The people who did the installation was great. It was a very easy and enjoyable experience. I'd buy another one if I went out today and I wouldn't consider buying a different brand.

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    Customer ServiceInstallation & SetupStaff

    Reviewed July 26, 2018

    The gentleman I worked with from Marquis Spas was really good. He was easy to get along with and was responsive whenever we called him to talk about the spa. The installation process was easy and we were happy with it. I put out patio tiles and the installers set the spa on top of it. It went very well but, I didn’t like that I had to take the panels off the spa in order to drain it. The panels could be a little bit fussy in putting it back in by getting screws into the former screw holes. I ended up cutting a hole in the side panel and I took the drain out through the side and drained it from underneath a set of steps that I built myself. Marquis should set up a drain hole directly through the outside rather than having to remove those front panels every time people wanted to drain it.

    We had to drain it in order to be able to use it in the summer in Las Vegas. I would go to work on Friday and I would drain it in the morning so I could refill it Friday afternoon so that we could use it. Otherwise, with the heat, it heated the water up through the weekend and the water got too hot to use. I also tried to think of how I could put in some sort of a cooling system which I guess all of the spas need in Las Vegas where the temperature gets up to 115 degrees. I know it’s insulated to keep from freezing in the winter. However, Marquis has to come up with some sort of a remote cooling system where water would be diverted to a remote chiller and then re-circulated back into the spa for the summer months.

    I’m living in Arizona right now and we moved shortly after the purchase of the spa. The Marquis spa was good and we really liked it, but we noticed that the LED lights stopped changing colors. Still, we enjoyed the spa for the short time we had used it. Also, the cover that we had with the storage thing was very helpful and operating it was easy as well.

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    Verified purchase
    Staff

    Reviewed July 26, 2018

    We had a used Coleman before and even with the cover on it could get a little bit hotter than what we set during the summer. But with our Marquis, it goes way up. We have to keep the top propped open during the summer but it has no problem during winter. I got a daughter with special needs and she has this affinity for anything with water. The Marquis spa has been a therapeutic thing for her, and the jets help a little bit with some of her sensitivity issues with textures. Though I wished they had an automatic dispenser that you can just fill up with the bromine. Other than that, I'm pretty well pleased with what I've got. It's a spa that has great value.

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    Installation & Setup

    Reviewed July 25, 2018

    Marquis was sold locally and we've had our hot tub in the last year. Everything went well with the installation. As a matter of fact, we had an outlet so all they did was plop it down and we plugged it in. We’re in Wisconsin so we have it shut down for the summer and we will not fire up till probably October. But we like to sit in there when it’s cold out and we would use it about once a week.

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    Installation & SetupStaff

    Reviewed July 25, 2018

    The house we bought had a hot tub but it was non-functional. And so I shopped around. I had a pretty relaxed experience with the Marquis sales team. They introduced themselves and I said that I had been looking at a Jacuzzi and some other hot tubs. And they said that if I had any questions they would be close by. They backed off and let me walk around, which was pretty nice. Also, Marquis Spas is local and they were more reasonably priced than some of the other well-known brands, so I went with them.

    The installation of the tub was super easy. The guys came out and took it off a truck and then they walked it all the way to my backyard. They put it exactly where I wanted it. They made sure everything was installed and all the little nuts and bolts were where they were supposed to be so there was nothing missing. I've had my hot tub from Marquis for almost a year now and it has been nice having it. I have medical issues concerning my lower back so I’ve used the tub almost every day.

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    Installation & SetupStaff

    Reviewed July 24, 2018

    Someone who had a Marquis spa recommended them to me. I was simply looking for the minimum size that would seat four people and had the standard functions of a spa. I didn’t need a lot of extras. My interactions with Marquis Spas' sales staff were all positive and the gentleman that I worked with, Dean, was very helpful. The installation experience was very positive too. They did a good job and finished in a couple of hours. The spa is in a rental property and we have guests that use it daily. It’s almost an essential feature and significantly adds value to the property. We have it serviced and get our supplies from Marquis. We had one problem with it the past year and they fixed it right away, so everything has been good.

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    Staff

    Reviewed July 24, 2018

    We got our second hot tub from Marquis and we enjoy it. The installers set it up and everything has been fine. We use it multiple times every week, even during the hot weather. It's an asset for an old man and a woman. We've only had Marquis and I'm good with waht it provides us. We're happy with it and we recommend it.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed July 23, 2018

    Marquis was carried by our local distributor, Idler’s. So, we decided to buy a spa from them and the delivery went great. Their guys showed up on time, had all the right equipment, and had everything all ready to go with the wiring and stuff. They were also very efficient during the installation and the start-up kit that we received was really nice.

    So far, I noticed a little bit of a rough surface on the substrate and it’s something that has developed over time. So, I texted the person I bought it from and sent him pictures of it. When I changed the water, I took pictures of it at close proximity and it’s almost like they’re bumps on the surface. He's going to look at it and get back to me, but I haven’t heard back yet. I’m gonna talk with my local distributor, too, because the panel that covers up the pump system doesn’t fit that great. The flange that holds the panel piece in seems like it comes out all the time. But overall, we’re really happy with the spa and we love it. I’d also refer my friends to Marquis. It’s a good hot tub and it's put together well.

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    Reviewed July 23, 2018

    I’m 71 and I’ve had fibromyalgia since I was 30. I’ve had a Coleman jacuzzi for years which I used every day for therapy, but we had trouble with the jets on it. Last May of 2017, I got a Marquis Spas tub. The tub is okay but it’s not made quite as well as the Coleman, and the Marquis filter is smaller than the Coleman’s, so I’m using more chemicals.

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    Staff

    Reviewed July 22, 2018

    When we bought our house, there was a Marquis hot tub in it. But it was an older model and a bit small. Also, squirrels got in it and chewed up the wiring. Jeff from our local dealer down at CedarWorks told us that we could bring the tub in and have it rewired, but we decided to upgrade instead. The installers, Jeff's son and another guy, came out. They had the tub packed up and put it right where we wanted it to be. Their people have always been helpful and we've been very happy with them. In addition, my wife and kids love the new tub. For her, the therapeutic jets were a big upgrade. She uses the tub a couple of times a week during fall, winter, and spring.

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    Installation & SetupStaff

    Reviewed July 21, 2018

    Our friend has the four person Marquis hot tub and she said it was good. We ended up getting the six person version. The dealer delivered and installed it. We use the hot tub at least once every two days and my wife and kids really like it because it’s relaxing in there.

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    Staff

    Reviewed July 21, 2018

    I had my first Marquis for 17 years and when it was having some leaks inside, I decided not to tear it apart and try to find the leak. Then, last September, I bought this one that I have now. I get in the tub about every night and I enjoy it. When I made the original decision to go to Marquis, I looked at a lot of different spas, tried them out, and I liked the feel of their tub better. It was also more comfortable for me. At that time, I was at work. I was traveling a lot and I would sit in a lot of different brands while I was at hotels. And I liked the Marquis. I also like the dealership that was here at that time. They were very good about it and they got me a good deal. So, everything went well. But that dealership went out of business and it was taken over by a new group of guys here in Burlington who have been super about things. They have been excellent to work with.

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    Customer ServiceInstallation & SetupPriceStaff

    Reviewed July 20, 2018

    I went to the Hot Tub Company and picked a hot tub out. The one I chose was a Marquis and I love it. I would buy another. I have a severe case of rheumatoid arthritis and I’ve changed medications but when I’m hurt and I get in there, that tub helps me feel so much better. It feels so good. And when I get out, I can’t say my pain’s all the way gone, but I am more relaxed. I’m nurse here and when I talk to people, I tell them that if they could get one, they need to get one because it really helps. But I don't like the head pad on it. They should make those obsolete and make a built-in part of the fiberglass part and leave that out. Those things turn colors and when I took a peek of mine, it looks nasty.

    It was easy when their guys brought the hot tub out and put it in. The only thing I had to install was the electric on the house to the shutoff box itself. But when they first brought the tub in, the panel didn’t work. So, they had me another one out there a day or two later. Then the lights quit working and this guy came out, worked on it the very next day, and fixed it. But when I moved and sold my house, I couldn’t afford to pay them to move it for me because they charge 400 bucks to move it, so I had to do it myself. Other than that, they were awesome over there at the Hot Tub Company. I could call them up, ask them stuff, and they'd have all the answers for me. And if they didn’t, they would get them. They were very pleasant people to deal with over there and I really like them. They even know me by name when I go in there and it’s not like I’m just another number.

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    Staff

    Reviewed July 19, 2018

    I met Zach from Marquis at a home show and liked him so I went with his company. I like that the product was made in Oregon. I’ve had one thing break and I called Zach. He got right on it and took care of it. A couple of days later, someone came out and fixed it. But the one thing I wasn’t crazy about was it was suggested I buy kind of a package to get all the chemicals and products. So I ended up with a boat load of stuff for like a year or more. And then when I went back in and asked, they said some of the stuff I wouldn’t use and I would just reuse this and this. It’s no big deal but I wouldn’t have purchased that stuff if I did it again.

    I use the tub three or four times a week with my kiddos and my wife. It’s been a nice little treat. So go for it, it’s a blast. We had a friend who purchased a spa from Marquis just because of my recommendation. At the time, the guy Zach said, “You should have told me -- you still could get me their name and we can have some incentive for you,” but I haven’t done that.

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    Staff

    Reviewed July 18, 2018

    They were at the county fair and their rep made me a hell of a deal. Then they installed the tub for me. They came in, set it up and then hit the road. It was straightforward. In addition, they had to come and replace some parts on it and called it good. I've recommended Marquis Spas to other people.

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    Reviewed July 17, 2018

    I purchased a new spa from a different brand, but it blew out four times in six months and flooded my house. The store where I purchased it from gave me Marquis instead because I wouldn't accept another unit of the one that I had. So, they took the other one out and put the Marquis in. The Marquis works real good compared to the other ones I had and I'm very happy with it. It also runs very quietly compared to the other two tubs I had.

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    Customer ServiceInstallation & SetupStaff

    Reviewed July 16, 2018

    We were at a show and Marquis Spas had good deals. We were looking for a 110 unit and we were convinced by the sales guy that this was what we wanted. He was wrong. When it was installed, the crew got it into the spot in the backyard and everything was fine. However, they oversold the performance of the 110 unit. The strength of the jets was inadequate. And while the customer service reps who answered the phone have been good, the store itself has never been helpful. They never answered the phone.

    They should be very careful when they market a 110-volt unit. I wound up having to spend an extra $1,200 to have an electrician come in and wire it for 220 and then get a new pump. Also, there's a concern about the design on the shell on the actual skirt. The opening on my spa is extremely bad because it takes two guys to put the skirt back in, as far as being able to close that door. And I have to open that thing up whenever I drain the spa. Even the repair guys that have been out to the house agree that it was a very bad design. Based on those two things, I wouldn’t buy another Marquis.

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    Marquis Spas
    Response from Marquis Spas

    Hank,

    We are sorry to hear that your experience with one of our independently owned dealerships did not meet your expectations. We are certain that after you have owned our product for many years, you will be happy that you chose to purchase a Marquis spa.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed July 13, 2018

    I swung by Marquis Spas storefront in Salem and the guy over there seemed knowledgeable. The installation guys were late coming out but other than that, they were okay. Also, some of the stuff they had were a little bit confusing. They had some packages for sale right then and there and you had to buy them and I didn’t know. I figured they would have asked me at the store about it if I wanted to purchase the package when they came out. I wish I would have bought the package. But when someone says, “Hey, this is usually 500 bucks and we’re gonna give it to you right now for 299 but you have to buy it right now. And it has to be cash money.” Then I’m like, “Whoa, what do you do?” But it's nice to sit in the tub sometimes. I like the tub.

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    Installation & SetupPunctuality & Speed

    Reviewed July 12, 2018

    The supplier I was buying chemicals for my pool through carried the Marquis brand. I've had the Marquis hot tub since October and it's a good product. Everything went smoothly with the installation. Plus, they showed me how to operate everything. And then from there, it was just a learning experience trying to balance the chemicals. Right now, we don't use it very much since it's summer, but there are a few cool nights and we would get in there. And when beads of sweat start coming down our faces, it's time to get out. In the winter time, I was in it two to three times a week, for half hour or 45 minutes. My wife and I sit in the hot tub and talk about life in general. I do carpentry-type work so I'm burned out at the end of the day and the hot tub helps me relax a lot. I can fall asleep quickly after getting out of there. I'd definitely recommend Marquis.

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    Installation & SetupPriceStaff

    Reviewed July 11, 2018

    I love my Marquis hot tub. I liked its looks, the price, and the quality, and I've had it for almost a year now. The installation was great. I went through Debnar’s, and they also provided me with an honest and reputable individual to come out and do the electric work. I had knee replacements and shoulder surgeries, and that’s what I use the tub for. I’d get in there and loosen up, and I’ve been more than pleased with it. The jets are powerful. I’d definitely recommend Marquis.

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    Installation & Setup

    Reviewed July 10, 2018

    We’ve used another hot tub brand prior to our purchase of the Marquis. The Marquis is a bromine system while our last one was a chlorine system. And it seems that the bromine system is a little more difficult to keep up with. There could have been better training at the store level before the Marquis tub was delivered. Nevertheless, since our Marquis tub has been installed in November of 2017, our experience has been very nice.

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    Installation & Setup

    Reviewed July 9, 2018

    We bought our Marquis tub for leisure at Fireside in Bend, Oregon and they handled everything. The installation was perfect and everything went really smoothly. However, we had a problem when the motor broke down and it wasn't heating up but other than that everything is going great. Everybody loves the tub.

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    Installation & SetupPunctuality & SpeedStaffEase of Use

    Reviewed July 8, 2018

    The delivery was done on a Saturday and Marquis Spas had one guy who was filling in. I was being a little picky and he was a little bit pushy and trying to hurry me a touch. He was also hurried on the instructions. For them, it’s simple. They know it like the back of their hand but it’s a lot to learn for the first time. I know it was all important and I have a memory like an ox but if I get hurried, I don’t even have time for one instruction to the next. If you pop up four things in five seconds, that’s going too fast. Now, I’ve got to read instructions. I have to pump it out here in two weeks and I hope I remember what he said.

    They could have been a little more courteous on the delivery and a little more patient on time, let the customer get it right, make sure he understands all the instructions real good and he's comfortable with all he needs to know to run the product. It’s a fairly big responsibility and giving the right amount of time the customer needs would have been really appreciated.

    The only other thing I don’t really like is buying the chlorine system. I wish I could buy those more locally. I have to go up to Marquis and and I don’t have time to run up the spot unless I got to go to Fred Meyer and buy some granular chlorine to get me by until I can get to Marquis. But they probably like that specialized chlorination system. Still, I’d recommend Marquis. Prior to using them, I had another brand and it worked out good for me. But the Marquis one I got is a lot newer and I like bells and whistles. I really like the light features too. The only thing that bugs me is the valving. It’s really cheap plastics in there holding the valving and one broke. They also get very little heat. It’s not real quality valving. But the configuration of the comfort and the way all the jets hit you make a cool design.

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    Reviewed July 7, 2018

    Marquis looked like a better deal financially, material-wise and for its size. The installers did a fantastic job on it. We use the hot tub twice a week and it works just fine as long as I keep the chemicals right. Though I may not keep it as hot, the tub works miracles as far as my wife and I are concerned. And I would recommend it.

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    Reviewed July 6, 2018

    We’ve had the Marquis tub for almost a year now and it is better than the two different brands I used before. We use it about three times a week for relaxation and we enjoy it. We've been happy with Marquis and we'd recommend it for sure.

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    Installation & Setup

    Reviewed July 6, 2018

    The Marquis tub was big and it had more jets, and the shape was quite compact, so I chose them. I've had it for half a year now and my favorite feature is the volcano. The installation experience was easy. We scheduled the installation because we had to pour a cement pad and it took quite a time to find somebody to do that. And then, the installers wheeled in the tub and screwed it out, and they cleaned up after themselves very well. It's nice to have the tub. When I wanna take a dip, I just go and have it. Marquis is definitely a good choice.

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    Installation & Setup

    Reviewed July 5, 2018

    My Marquis hot tub is great and I love it. I used Marquis before and then came back and got another one. I've been using Marquis for at least 10 years. I like that their products are made in Oregon and I appreciate that the company builds them really well. The reps as well as the installation were great. The installers came, set up the tub and poured the cement pad the first time. Then they checked out my deck the second time and left.

    The hot tub is medicinal and relaxing. I was up in the forest with my first tub and now I overlook the mountains with my second one. But these last four months, the bath pillow cushions have been dissolving. Also, the Marquis pillows that I sort of pop in there are corroding and I use very little chemicals. I can turn on the running lights and they do 20 different colors but when I sit out at midnight and wanna see the stars, there's no way to turn off the control panel light. So I have this little beacon light and the bats come out, so we have to put a covering over where it says on and off jets because it's all lit up. The light is a real distraction at night time. But overall, I tell people about Marquis. Just buy a roll of duct tape, tape over the lights and you're good to go.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed July 4, 2018

    The tub is built here in Oregon, and I'm supporting local Oregon families by the purchase of a Marquis tub. I also went with them because of their reputation. We have had them for about a year now. The installation guys were fast, professional and knowledgeable. They were great. The tub has been really good, and we use it about daily. I would definitely recommend them. They are pretty much the number one as far as we are concerned.

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    Installation & SetupStaff

    Reviewed July 3, 2018

    Prior to using Marquis Spas, I used another hot tub brand, but Marquis is a couple of steps above them as far as niceness, overall look, and impression. Having our hot tub installed was an excellent experience. We had a great local dealer and they were very helpful in arranging for the hot tub to be brought in and the old one to be taken out. They helped me with the installation and with all my questions, and the installation went smoothly. Also, we had good interactions with the reps. But we have a couple of issues with the tub and I want to get some things done before the one year mark. Our local store here changed brands, though, so they don't have Marquis anymore, but I'd definitely recommend Marquis.

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    Customer ServiceInstallation & SetupStaffEase of Use

    Reviewed July 3, 2018

    I stopped by a couple of different showrooms in Bend and one place was Jacuzzi. When I asked for a quote, the salesman scribbled the number down on a Post-It and handed it to me. I asked about another product and he gave me the catalogue to look at. I was far more impressed with the salesman and the way everything was handled at Fireside. We went back and the guy who helped us there was always available to answer questions. He was very thorough and we bought the Marquis. We knew exactly what we were getting, what the options were, and it was a really good experience.

    The installer came and installed the hot tub. When he was trying to walk me through getting the chemical set up, I could tell that he did it a lot and that he just did it and didn’t understand why I might need to go slow and write things down. I tried to ask questions and he asked why I was taking notes. He looked at me annoyed, but he answered my questions and we got that down. And then, there was a problem with the front paneling. The panel that opens to access the motor didn’t close all the way. Also, when the people installed the lid holders off the side, the shell got cracked. We called Fireside and I’m assuming they then called Marquis and took care of both issues for us. There were a couple of glitches getting the tub set up but the resolution was seamless. I spent that kind of money on a product and I wanted to make sure that I was taken care of if there were any problems, but there weren't any.

    The people who sell Marquis products are doing right by them. The hot tub is super comfortable and we love it. However, we have the cartridge thing installed where we have the two cartridges and we change out the yellow cartridge every four weeks and then the blue cartridge every six weeks and the bromine didn’t keep up, so, I went in and talked to Fireside. They said they had had several complaints about that and the next time I drained the tub, the rep told me to come in and he would get me started on a different standard method. We sold the house before that happened, but when we’re ready to buy a hot tub for the new house, we’re definitely gonna go back there and work with them again.

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    PriceStaff

    Reviewed July 2, 2018

    We looked at several hot tub brands and we tested those from Marquis. Their reps let us use the tub in the shop. I liked the size of the tubs and the jets. I also liked that they were a local company and that the tubs are made 30 miles from where I lived. Their installers dropped it off and it was set up in a few minutes. The tub was really small and the two guys lifted it up, carried it over and set it down. I wired it and thereafter, it was ready to go. Their guys also showed me how to set it up and how all the water worked.

    Since then, the tub hasn't really gotten dirty though I use it two times a day. I've wiped it down and changed the water a couple of times but it has been really easy to take care of it. It's been super cheap to run as well. Overall, it seems like a really good system. Using the tub feels relaxing. I get up in the morning and I jump in for a few minutes. At night, before I go to bed, I sit down after that I sleep better. I recommend this spa to anybody.

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    Installation & Setup

    Reviewed July 2, 2018

    We needed a small tub and I was at the dealership and Marquis had the right size that we wanted. The installation was super and we’ve had the tub for almost a year now. We use it for relaxation and it has met our expectations, so far.

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    Installation & SetupPunctuality & SpeedMaintenance

    Reviewed July 1, 2018

    We've been using Marquis Spas for seven months now and we're much happier with their hot tub compared to the other brand that we had before. The installation of our Marquis tub was seamless, quick and easy. The installers set everything up for us and it took no time at all. We use our hot tub four times a week, so we enjoy it a lot.

    But the only hiccup we had was that 90 days after we got our hot tub, the valves started leaking. We took one valve back and they gave us a different valve, which we put on, and that solved the problem. But then, within the next week or so, all the valves started leaking. When we went to the local dealer, they said that they were having an issue with that type of valve, so they gave us a different type that was not the plastic one anymore. Since then, we haven't had any leaking. Although that wasn't a huge issue, we were surprised they were using those plastic valves that leaked.

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    Installation & Setup

    Reviewed June 30, 2018

    I had a tub that was old and was starting to nickel and dime me where I had to work on it all the time. I do maintenance at convenience stores. I work on AC, refrigerators, and I work on my tub too, so I got tired of having to work on something. I wanted something I didn't have to work on. I bought a tub from Marquis and it's nice. I also installed it and it was easy.

    My Marquis tub has helped out my back, which was the reason I got it. But I have these little fountain things that I had to adjust. The thing that turns it on and off fell out, so I had to reinstall all that. Also, draining it was a pain and I didn't care for it so I put a sump pump in it to drain it. Other than that, the tub's been really good so far and I like the heater. I have recommended Marquis to other people.

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    Reviewed June 29, 2018

    I went to the place where I bought my pool and they mostly sold Marquis Spas, so went with them over competing tub brands. I got one from a dealer and had a great buying experience. Moreover, their installers knew exactly what they were doing. However, the zone dials and the aerator are confusing as to how they operate in which zone. It's not very clear-cut as to what turns on and off which jet. Since getting the tub, it has been pretty good except for the zone dials which have deteriorated and had to be replaced. I've replaced every zone dial on the tub so far just in a 9-month period. Though the dealer has replaced them at no cost, I still would like not having repairs within the first year.

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    Reviewed June 29, 2018

    We've been using Marquis Spas for 18 years. Their hot tubs are of good quality and they've worked well for me. We had our old hot tub for a long time already, so I looked at other brands, but the newer tubs have more power requirements. Since I didn't want to rewire anything, I bought another hot tub from Marquis. I was very happy with the Marquis dealer, Valley Pools, which is the pool place that I go to. Their people came and took the old tub out, and set the new one up. Then they called me afterwards to see if I wanted a tutorial on how to run a hot tub. Our new hot tub is doing well. But one time I was away and it got a little green because it needed extra chemicals, but I can't blame them for that since I've owned a hot tub long enough to know better. They've improved their hot tub and our new tub is better than our previous one. It has more therapy jets and I like the features better. I'm a happy customer.

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    Installation & SetupPunctuality & Speed

    Reviewed June 28, 2018

    We looked at all the hot tub brands and we got a Marquis based on the recommendation of the store. The Marquis tub also had everything that we wanted. The installation was done fast and super easy. The tub came with lights and has a waterfall, and the quality was fine. I used it everyday for about three months before I sold the house with it and we moved. Still, I would recommend Marquis highly.

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    Customer ServiceInstallation & SetupStaff

    Reviewed June 27, 2018

    I like Marquis’s quality and customer service. When we first got the tub, I had a couple of questions and I interacted with the team at Marquis and their customer service was good. The installation was also good. We've had our tub for almost a year now and it has been relaxing.

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    Customer ServiceInstallation & SetupStaff

    Reviewed June 26, 2018

    We liked the Marquis hot tub we had in the first home we purchased. It was really old, like 25 years, but it was still good with a pump. So when we bought another hot tub, we decided to stick with the same brand. We've been with Marquis for 15 years and we got our third one through Spa Brokers. They installed the hot tub and it didn't take long. They hauled away the old one and put the new one in, and we like this unit. It's a lot smaller. My only concern is that the pressure of the jet is not so strong because it doesn't have two pumps. The previous units we had did so the pressure was definitely better than versus just having one pump. Also, when we had an issue with the pump of the old one, the customer service rep helped my husband to figure it out. Overall, I'm happy with our experience and we're satisfied with Marquis. We enjoy soaking and relaxing on our hot tub.

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    Installation & Setup

    Reviewed June 25, 2018

    Our Marquis tub works and it is comfortable. The installation went fine and a guy scratched one of the sides of the panels while they were putting it in, but they replaced it. We've had tons of problems with the jet. The outlets keep breaking on it, but Marquis has replaced them every time it happened. And also, they'll replace them as they break, but wouldn't replace them all at the same time. When they did the replacements, they changed it from a clear plastic to a solid plastic. They didn't give an explanation, but I could tell they changed the way it was manufactured, so it just didn't hold up well. Other than that, they've been fine, and I would recommend them.

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    Installation & Setup

    Reviewed June 24, 2018

    Our Marquis spa is the first one we've ever owned and it's been a good one. We use it a lot and we like that it is made in Oregon. The installation went fine and everything worked out well. It has been a painless and simple experience.

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    Installation & Setup

    Reviewed June 23, 2018

    We've always had in-ground spas. In fact, prior to using Marquis, we used a Cal Spa. Since the installation of our Marquis hot tub, its overall quality has been good. I have to clean the filters out a lot though. The lid is on all the time but I noticed that when they get clogged up it's tough to get them clean enough so they work like they do when they were new. Nonetheless, I'd recommend Marquis Spas.

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    Installation & SetupPrice

    Reviewed June 23, 2018

    We had a Marquis tub before for 12 years but we moved and left it. We bought this second tub from the same company and the installation went fine. We use it for relaxation in the evening. During winter time, we use it five times a week. However, we just have to watch the chemicals in there like ozonators but then my husband takes care of those. Also, the tub is pricey and I preferred our last tub over this one. The components are cheaper as well.

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    PriceStaff

    Reviewed June 22, 2018

    Marquis is a lot better than our previous hot tub. Ours was a little older at the time. And now, we like all of the jets, the self-cleaning that it does. Marquis laid out the tub and they went in and showed what the tub could offer us. We liked their professionalism. The installers were also very professional. They cleaned up everything. Yvonne has some back problems and the tb has helped ease her pain. Buy one. It was kinda pricey, but I would do it again.

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    Installation & SetupStaff

    Reviewed June 21, 2018

    I had an L.A. Spas for 10 years and had a five-year gap when things went south. My wife said we should get another and the company I dealt with was good. The sales manager I talked to was nice. The company I bought it from came out on the day as planned and did a great job setting up. I also bought some chemicals from Marquis and everything was good. I've had my Marquis spa for one year, and it's a good spa and I enjoy using it.

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    Installation & Setup

    Reviewed June 19, 2018

    Marquis has quality products and the local dealer that I dealt with was extremely helpful. They made themselves available to me for any questions that I had, even after the hot tub was installed. I also like the construction and plumbing that they did. I saw that being above some of the other ones that are on the market, so I ended up going with Marquis. I have the hot tub for about a year now and I love it. It's relaxing and awesome. I'm definitely satisfied and would recommend Marquis to a friend.

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    Installation & SetupStaff

    Reviewed June 17, 2018

    I was very happy with my first Marquis but then I moved and I couldn't take it with me. The Reward was the first model I had and I didn't have room for that. So, I went down to The Spirit because I had confidence in the brand. I have been using Marquis Spas for about 15 years and I've always had a very good relationship with the people at the dealership. I needed to put the tub in a tricky area and the installation was fine and it all worked very well. I'm very pleased with the tub. I have neck problems so I use it more for therapy than anything else. I knew that I was down to one pump with this model rather than two, so I upgraded the pump to be the more powerful pump. But it's still nowhere near as powerful as it used to be. My biggest regret was that I didn't look more closely at the positioning of the neck jets and they're nowhere near as good as they used to be. Still, it’s a very good product.

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    Installation & SetupPricePunctuality & SpeedStaff

    Reviewed June 16, 2018

    Marquis Spas seemed nicer than some of the other hot tub carriers. We looked at others up in town, some multiple brands, added each price point, and Marquis Spas seemed better than comparable spas at the same price point. Their team was good and very knowledgeable about everything. I didn't have a ton of questions but anything that I asked, they were all over it. The installation was very smooth as well. They removed our old tub, put in the new one in the same spot, and it was done very quickly. We've owned our tub for about a year now and it's great. I use it all the time and it's very relaxing. I'd certainly recommend it.

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    Installation & Setup

    Reviewed June 15, 2018

    A local carrier had Marquis which was nice. I was able to do some research and they are solidly built and have nice features. The company that installed our hot tub, Atlas, did a good job. They came back when I filled it with a hose instead of routing it through the line which created an airlock, and they let the air out of the system somehow. I've had my tub for 10 months now and it's been great. I go out every night and it's very relaxing and I sleep well. It's a good product, very high quality, and I would recommend it.

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    Installation & SetupMaintenance

    Reviewed June 14, 2018

    I went around, looked at hot tub brands and I talked to salesmen. After reading the sales brochures and talking to the in-store salespeople, I decided that Marquis was the right one. Upon installation, I needed to prepare a level surface and the installer took care of the rest of the installation, except for electrical which I hired someone to do. Still, the installers covered it all well. They told me how to run a hot tub and all the things I would need to do and how the hot tub worked. I’ve been using Marquis since October and I use it every day. I enjoy having a hot tub.

    I am a little disappointed though with some of the design things that are part of the hot tub. There were some plastic parts that started breaking. The store has been very good about replacing the parts and they had people come out and took care of things. I appreciate all of that. But I thought why do the things in the tub break so fast. It's a Marquis design thing that I'm more worried about than anything else. Also, I got the wireless feature and it has a software on there. I haven't figured out how to make that useful but I think it's a waste of money to get. I talked to a design engineer at Marquis and I am a design engineer myself, so I looked at the badly designed things carefully. I knew that the tub could have been done better. And when I talked to the guy, it was something that they were aware of already but it was too bad that they shipped parts that were going to break.

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    Installation & SetupStaff

    Reviewed June 13, 2018

    I liked the quality of Marquis Spas and the fact that their products are American made. I purchased a spa from them at their dealership and I had great interactions with their staff. I liked their knowledge and that there was no pressure. They let us make the decision on what we wanted. Installing our Marquis Spa was a good experience. Since getting it, using the tub has been very enjoyable and relaxing. It's very soothing and helpful for all the sore joints. The quality of the spa and all the options are amazing and Marquis' service has been great. Every step of the way, it has been a really positive experience.

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    Installation & SetupSales & MarketingPunctuality & Speed

    Reviewed June 12, 2018

    Marquis is a good, solid company and their hot tubs are made in the US. And when the sales went over and sat down with me, they sold me on it. The installation experience was very good. The guys knew what they were doing and had gotten the tub in quickly. I've had it for about a year and it seems like a very good product. It has been good for getting the aches and pains out. But sometimes, I wish the jets were a little stronger.

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    Reviewed June 11, 2018

    We purchased the top of the line Marquis Show Ultimate from Sparkle Pools in Easton, Maryland. It has always been a struggle to get service folks out in a timely manner and repairs completed. Our latest problem has been an issue for months! The knobs and Marquis logo are rusting. Yes, rusting in a hot tub. The logo was secured with screws that have rusted not only the actual logo, but the shelf/cover that it is mounted to. In my frustration, I emailed Marquis directly over 6 weeks ago. I haven't heard one single thing from them. Needless to say, if I had to do it over again, I would go with a different brand and a dealer with a reputation for aftermarket service.

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    Marquis Spas
    Response from Marquis Spas
    Hello Roberta,

    Once again we are so sorry that we overlooked your email. We went back and did find it and we are interviewing the technicians that should have responded. We have always taken great pride in answering each and every request for help as quickly as possible and we feel horrible that one has slipped through the cracks. As we replied to your facebook post we are here and ready to help. Please contact us at 1-800-275-0888 ext. 260.

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    Reviewed June 9, 2018

    I had Marquis for about 17 years now and their service has kept me with them. I had problems with my first one and ended up replacing it. It cracked again. So, though I had problems, they dealt with the problem properly. I just showed them what the problem was and then they said, “Yup. We’ll send you a new product.” And so they have replaced the whole hot tub. I bought a new spa just this year and I researched it quite a bit and decided to stay with Marquis. We enjoy it and it evidently helps at night. I would recommend Marquis Spas.

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    Installation & Setup

    Reviewed June 7, 2018

    I've had my Marquis hot tub since January. It's pretty and has a lot of jet action. But the seating is limited. Also, the surface is super-slippery, which when you’re our age, it’s a little bit of a problem. We had a hot spring before and I liked the surface and seating better. It wasn’t as good looking but it was sure a lot easier to get in and out of. But we had a bad problem with the dealer, so we ended up with Marquis.

    The installation of our Marquis hot tub was very easy. They came and delivered it. Filled it up and they did a very good job. However, we went away on vacation. I inadvertently shut the power off so I froze it up. They were here three times to help unthaw it. Other than charging me like an arm and a leg, that was fine. I’m also very impressed with the filtration system - very few chemicals. And the water’s always nice and clear with only one filter. And our other one had three, so that was a big deal. And this one's doing a better job than the three. I’m very happy with that part of the hot tub process.

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    Reviewed June 6, 2018

    We've had our Marquis Spas hot tub for about six months now and we love the quality of it. I have a cleaning business, and having the tub helps me, so I'm able to clean. We use it about three times a week and we're very happy with it. I'd recommend it.

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    Installation & SetupStaff

    Reviewed June 6, 2018

    I work for a spa company and we sold and installed a lot of Marquis Spas, which I consider the Cadillac of the spas. So, that’s what we looked at. Compared to others, they do a great job which I know from having dealt with them before, not as a service person but as an installer. We did some service and they’ve always done a really great job taking care of their service people and also the customers so that’s another reason to go with them. The one that we found had everything we really wanted compared to all the other spas that were available to us at the moment. Installation was easy and they took great care of us. We have the hot tub for about eight months now and we like it a lot. My wife uses it a lot for massage therapy and I do sometimes as well, which is great because it’s in the house. The kids love it too. They were able to go swimming in the wintertime because they can get into the hot tub afterwards.

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    Installation & Setup

    Reviewed June 5, 2018

    I’ve had a Marquis Spas tub for the last 20 years and I liked it quite a bit throughout the years. I’ve gotten my money’s worth with it. I could have fixed it but it just got to the point where the motors and the heaters were 27 years old, so I traded it in and got about $500-$1,000 for a new one. The new one has got the stereo system built into it and everything’s so fancy. This is a 2016 Marquis Ultimate Hot Tub Experience Signature Series. It’s a little smaller and it has got a lot more jets and waterfalls. The people I bought it from at Aqua Pros in Lynchburg, Virginia installed it. It was easy to install this last time because I already had the circuit breaker and the electric circuit run out there. The wiring was already in place, so installation was pretty much a quick in and out.

    I’m getting old and the therapeutic aspect of the tub is fine but it is more just for relaxation and enjoyment. If I had a bad back or something was aching, I’d get in there and it helped drain away the pain. Get a Marquis. They have this thing in Roanoke at the Civic Center where they have all these different hot tub companies go. They have year-end models to get rid of them cheap. My neighbor bought one of those but it wasn’t a Marquis and he had no service. He had to haul the tub from their home and try to pay someone to work it out. Go to a local dealership, not a trade show. The way to go is to deal with one place and them having a good relationship with you so they wouldn't be selling these things for 30 years, instead of trying to save you $500 and you end up with nobody to represent you.

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    Installation & Setup

    Reviewed June 5, 2018

    The design of my Marquis tub looks different and it’s definitely for what I needed. Also, I liked their automatic chemical feeder, which I didn’t see offered by other suppliers around here. The installation went well, But there was mud from going through my yard, which I would’ve wiped down. Also, something happened and they didn’t have my cover on the day of delivery, so my tub was exposed for 24 hours. But they came back and installed the cover. But it says in my handbook that it's supposed to never see direct sunlight 'cause it can mess up the acrylic. So, I didn't have it filled 'cause I didn't have the wires ran all the way and I didn't have any cover on it for that day.

    I've had the Marquis tub for about seven months and it has the single pump. But sometimes, it seems like I’m not getting enough pressure with my jet, and it can only go to 104. So I would like a little more pressure and maybe a little hotter wouldn't be bad. Other than that, it’s a nice design and I recommend the spa. When my backs hurt, I get in the tub and it loosens my back right up.

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    Maintenance

    Reviewed June 4, 2018

    We bought our Marquis tub because of the configuration. I have children and grandchildren in the area and the unit is big enough for several people to sit in it comfortably. Also, my wife likes the look of it and the way it was designed. A lot of spas don't have a lounge area and the seating arrangements didn't appeal to us until we saw Marquis' unit. The heat has gone out of the unit and I got that fixed. Then the thermostat stopped working and it was fixed last week. However I got a charged for the filtration timer. I know the heater was covered but I have no idea why the other piece was not.

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    Installation & SetupStaff

    Reviewed June 4, 2018

    Everything went smooth with the installation of our Marquis tub. We had a 42 x 18-foot slab of cement put down. The installers were very courteous and rolled the hot tub with PVC piping to make sure that they didn't damage any of the newly laid cement. They were good and efficient. After the installation, we entertained and had people come over. Even with my kids, they now have familiarity with water. The tub has been good all around. I would recommend Marquis to others. I would tell others that the Marquis team was very easy to work with and the product has been remarkable. We like the presentation of it.

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    Customer Service

    Reviewed June 3, 2018

    Marquis was one of the models that offered a 115-volt option, so I got it because I didn’t want to have an electrician install a separate 220 line. Technically, it's a five-person spa but it’s done in a weird way. The zoning is diagonal where three seats are on one zone and two seats are on the other zone. And, they've got this master dial where the tub can split between two zones or go all on one zone. To me, the way the zoning is done is not ideal, but it's pretty good.

    The vendor set it all up and filled it up and checked it out. Then I had to call them back because water wasn’t coming out since the hose inside was cramped under its own weight, but they fixed that. The Marquis Spa has some features that my previous one didn’t have. It is bigger by about 100 gallons, has lights and has more different jets. But the force of the water coming out of the jets on my previous one was better, even though it was smaller and had less number of jets. Other than that, I'm pretty satisfied with Marquis Spas.

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    Customer ServiceInstallation & SetupStaff

    Reviewed June 3, 2018

    When it was time to replace my Dimension One, I went with a Marquis because it was it was higher up the therapeutic jet scale. I have bad back and hips and was looking for something for more personal use with more therapeutic jets. I bought it from the Denver franchise and their team was professional and competent. But the installation was difficult. I had it installed in my house in Breckenridge. The electrical connections had to be modified but I wasn't given enough information on what was gonna be required in terms of adjustments from my existing installation to a new installation. I was told it would be very simple and would be an easy hook-up.

    Fortunately, my wife was home when they came to install it. The two people who came wouldn't make the adjustments that were required. But fortunately, we're on good terms with our local electrician and my wife was able to get a private electrician on site within an hour who made the modifications and adjustments and made it work. But the two installers from Marquis were rude and intemperate to the electrician. But I've always enjoyed a good hot tub and Marquis' is a terrific high-end therapeutic one, but make sure you have the right sources available for installation.

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    Installation & Setup

    Reviewed June 2, 2018

    We’ve looked around and we liked the value of Marquis Spas and the overall amenities of it. The company we purchased the tub from, they came out and sent the spa guys out and they installed and did everything for us. We use the tub once every couple of weeks and it has been enjoyable and it relieves some of the issues we have. We’re both old and got some back and knee issues, so it’s extremely relaxing. It has improved our general welfare. For maintenance, we do the basic chemical treatments weekly, and then the two-week treatment. We change the water every couple of months. We got the self-pump, so it’s not a very tedious process. We’re very satisfied with the tub and the service that we’ve received since purchasing it.

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    Installation & SetupStaff

    Reviewed June 2, 2018

    We had a hot tub back in the early 90’s, but when we moved to Missouri we wound up selling it because we couldn’t use it where we're living. Then, we wound up with more and more back problems so we have decided to look around various places over the last several years. Finally, we went to this spa place and we came across the Marquis Spa. It had everything in it that we wanted. It has no lounge chair, but it has nice seats that covered all the back pressure points. The Marquis representative was very good and thorough in explaining everything to me too. It turned out we got a particular style and color that they aren't making anymore. It resembles my mother's ashes in the Pacific Ocean which is kind of iridescent green in the Pacific Ocean when you throw human ashes in there.

    When the spa was installed, I had to have an electrician come out and hook up the connection first. Then, the spa guys came out and installed it. We had to take it slow because I'm on a well and we were restarting to pump in a body of water, so we had to take a break. The next day, I finished filling it and putting the chemicals in accordingly. So far, the spa has been awesome. I got degenerative cartilage and other back issues and it helps with fibromyalgia and arthritis. It also helps me sleep better at night. I like the Marquis spa a lot. In fact, I have a friend who has been looking for one and I mentioned it to her.

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    Installation & Setup

    Reviewed June 2, 2018

    We really like the Marquis hot tub compared to our previous one. Everything went really well during the installation and now we use it all the time.

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    Installation & Setup

    Reviewed June 1, 2018

    We really like our Marquis hot tub and it's a very good product. The service was a lot better compared to the one we had before. The men that installed it were very good too.

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    Punctuality & SpeedStaff

    Reviewed June 1, 2018

    We bought a Marquis hot tub at a local pool dealer. The spa works good and I like it. However, there has been multiple times where I wanted to use it and some of the blowers and stuff didn’t work. When I bought it, the service rep was very helpful and told me that the spa is great and it's very easy. Then I found out later that they weren’t helpful. I've explained to their people a couple of times and somebody just came out from quarter mile down the road from the shop I bought it from and just went over stuff with me one more time.

    One time, the filters stopped during the winter time and it started dropping temperature and I don’t know why. Nobody explained to me that if you’re not using it, you still have to change the filters every couple of weeks or months. My previous tub was old so I didn't care about it, but I do with my Marquis tub because it's like a car. I also bought a liner and a heater for the pool and a bunch of stuff and they have been no good, so I’m getting rid of them. I simply got to figure out how to use the tub a hundred percent and I would like to get more information about how they work.

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    PriceStaff

    Reviewed May 31, 2018

    The heater on our old hot tub went out, so we knew it was time to shop for a new one and Marquis happened to have a sale going on that week. We got the tub back in October. But spending that kind of money, I would have thought somebody would have stuck around long enough for me to fill it, and then go over some of the features. But as soon as the installers set it on the ground, all the Marquis people were gone before the electrician finished hooking the wires up to it. And they just told me to fill the tub up and put the chemicals in and told me to call them if there was any problem. That's the instructions I got from Marquis. Also, we haven't got a thank you from them yet for spending the money on it.

    The tub had bacteria in it. Within the first two weeks of us having it, we’d sit in it and turn it on and water would turn milky. Marquis kept giving me different sanitizing chemicals. And I had changed the water six times the first two months we had it. I would change it out and put in fresh water and get all the chemicals up and everything up, and within a couple days it would just start foaming up like crazy again and would get a scum line on it, so I'd drain it again. They also did some stuff that was supposed to kill everything in it. I put it in and boiled it in there for about half an hour before I drained and cleaned it out. And we haven't had an issue since. They didn’t charge me for any of the chemicals but they gave me an awful lot of stuff to try to cure my problem.

    Also, Marquis will not give me any drawings on how it's plumbed or give a pump or part numbers to replace anything like that. I've had some diverter valve break and I asked them if they could give me some parts, but they said no. I'm qualified to do all that work myself, but I can’t get any cooperation from them whatsoever. They will send the part to their representative here in town, and then I have to go in there and get them. Other than that, the tub is working and it’s great. It's a six-person tub and I’m glad that it has deeper seats and shower seats. Sometimes, I like to get a deep seat and have the water up to my neck and at other times, I like to sit up and sit out of the water when it gets hot.

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    Installation & SetupStaff

    Reviewed May 31, 2018

    Marquis Spas hot tubs are made in Oregon and I bought mine from a salesperson at the Clackamas County Fair. The installation was very difficult and I was quite amazed that they were able to do it. They had to put it down in the middle of the deck and it was quite awkward. And it was a precarious job. They pulled it off and did it without any dings, dents, scratches, or damage. We also bought the service where they come once every couple of weeks or so and clean it. That’s a very good service and the guy named Glen is awesome. Marquis Spas is great and I would highly recommend them.

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    Installation & SetupPriceStaff

    Reviewed May 31, 2018

    We got a Marquis Spa last fall because our 16 year old one had died. Initially, we’re just gonna go with the same brand. But we did a lot of shopping around and everything fell in place with the Marquis. We really love all the features that were included. Everything that we needed as far as capacity, the features, the lighting and everything, there was now a standard. When we bought our first one, we had to pay extra for all those things. We enjoy everything about the hot tub. It has nice size for us and the price was right. The sales people were very helpful too. I was told that installation was the most difficult one, and I believed it. They had to take our hot tub, get a crane and lift it up. They had to not just go over our roof but we have a huge tree that they had to navigate under and not hit the roof. But they did a spectacular job. In fact, I have it on video. It was amazing watching them take the old one out and lift the new one in with such precision.

    So far, it’s much easier to be changing out the cartridges. However, we weren’t used to it. My husband was the main guy who always kept the hot tub clean. He could take it from being cloudy to totally clear in an hour. But he was struggling with this one because it’s just a whole new animal. He has drained it a couple of times more than he would have with the old one. They didn’t send anybody out but said, “Bring a sample of your water in and we’ll test it and see what needs to be done.” So, I went in and brought a sample of the water into the showroom. The rep helped me out and he told me what I need to do to get it clean. So far, I love our tub and we’re definitely very happy with it. My husband uses it more than anybody in the family because he has a bad back and it has been a positive experience. If there's anybody in the market for a hot tub, we would recommend Marquis Spas.

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    Installation & Setup

    Reviewed May 30, 2018

    I've had a hot tub for about 30 some years and this Marquis one is the second one that Joe from Fox Pools has sold us. The company did a nice job installing it too. We've had it for six months now and we use it fairly often. It was not the cheapest but it's excellent. It's well-built and it has good controls. We just check the chemistry every day or two and empty the tub every six months or so. I'm real happy with it.

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    Fill Or Drain Time

    Reviewed May 30, 2018

    We've enjoyed the Marquis tub and it's been a fun add in our 50's. We have the Euphoria model which is an eight-person hot tub and you have to fill it quite high. The instruction says to fill it to two-thirds the way up the little thin line on the water intake. And then if the water is lower, it interferes with the jets. So, even though there's plenty of water going over the spillway into the filters, the jets run intermittently. But the problem with filling it quite high is when you put more than two people in the tub, much less if you get four people in the tub, you got this little thing that sits on top of the filters. It's a kind of a cover thing that sits over. It puts water almost out of the tub. It lifts the whole spillway up.

    Then in association with that, I have been running the tub with a little less water and unbeknownst to me, it looked like it would be fine, but obviously had it kinda right at the limit at least for this particular tub. One of the jets was running intermittently, and I couldn't figure it out. It looked like the water is plenty high enough for water to go over the spillway and into the silk units. So, I called a service order in on it because I had to know if there's something wrong with the jets. And instead of telling me, "You know what? Your water is probably too low," they sent a tech out to tell me that the water was too low and it's 190 bucks. Other than that though, it's a very nice tub. It just seems you have to overfill the tub to keep the jets running correctly. In which case, if you overfill it, you can't get more than four people in there without water raising to a point where it lifts the cover off the filters and you got this cover floating around.

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    Sales & MarketingStaff

    Reviewed May 29, 2018

    I looked at the other brands in the store and saw a Marquis spa that has everything that I wanted. The rep was very helpful and knowledgeable. My husband also said that the installers who came out were knowledgeable and has told him a few things. We've had the hot tub for a few months now and we've used it for different reasons including for relaxation. It's been therapeutic with all the massage too. So far, it’s been everything that they said it would be. It all works perfectly well and is wonderful. My friends also said they're really impressed with the one I have as compared to others that they told me they have and others that have been advertised on TV.

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    Installation & SetupMaintenance

    Reviewed May 29, 2018

    I used to have a Sundance tub and I really liked it. I had it for 17 years and it finally died out. Then I got the therapy tub from Marquis and I have it since last October of 2017. The installation went flawlessly but there was a problem with one of the main components. The dealer replaced it within a couple of hour and it seemed like they got that fixed. It's been fine ever since. In fact, it's excellent and I love it! I use it almost every day. It's crystal clear all the time and I am happy with it.

    Having been a hot tub owner for 17 years, I kinda understand how to keep hot tubs clean and the chemicals balanced. And I really appreciate the design of the Marquis. The way they have these cartridges that will keep everything in balance for anywhere between two or three months, depending on how much you use it, makes taking care of the tub so much easier. I'm not constantly monitoring and tweaking it. So, from that standpoint, Marquis has a heads up on the competition in terms of design. They also provide a great service and their high-quality product delivers multiple benefits both in terms of maintenance and therapy.

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    Installation & SetupMaintenanceStaff

    Reviewed May 28, 2018

    I was researching online for hot tubs and I was gonna get a Costco one but our friend had such a terrible experience with them so we figured we better go with a more of a name brand and bought our Marquis Spas hot tub from Patio Pools and Spas in Tucson, Arizona. They were very friendly people and have very good service. We’d still be back there and buy our filters and chemicals. During installation, I dealt with two gentlemen and they were very courteous, kind and professional. But the model we bought had a little bit of a bigger filter in it and it would probably be plus maintenance. Other than that, the spa is well-built and it always works. We use it three times a day and it has done wonders for our backs and our overall well-being. I would highly recommend Marquis Spas. You'd love it.

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    Installation & Setup

    Reviewed May 28, 2018

    My sister has a Marquis tub that’s 25 years old and still going. I had my first Marquis hot tub back in ’97, and I really liked it and it was comfortable. But I sold that with the house and now I got a new one. The seating arrangement is really nice and it's the perfect size. I had a really good experience having this new tub installed as well as very good experience with the dealer. Bend is awesome and I recommended them to some friends who are considering purchasing a Marquis tub right now.

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    Reviewed May 27, 2018

    When I bought a house, it had a Marquis tub in there. But it went out so I bought another one. The installers removed the old tub. Mine was sunk in the deck and they pulled it out of the deck and took it out of here. They put in the new one and everything was good. I've had this second one going a year and a half now. We use it once a week and we can sit and relax with it.

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    Customer ServiceStaff

    Reviewed May 27, 2018

    Marquis was a good value. They're not the cheapest, nor the best, but a good mix of both. We've had our tub for about six months now, use it four to five times a month and enjoy it. The retailer we bought it from delivered it okay. They scratched it up a little bit but made sure to fix that. The only thing we're hoping for since we're first time tub owners is some more instruction on how to maintain it. I reached out to the retailer first but they didn't really return my call. But when I went into the place, they were happy to help.

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    Reviewed May 26, 2018

    We did a lot of research and Marquis seemed like they had the best deal and the right size that we were looking for. We wanted the smaller one and they had the perfect sized one. I had a very easy place for them to put it and the installers did a great job. They probably had the tub installed in 10 minutes. We love the tub especially in the winter months where we use it just about daily. My wife and I are in our 60's now and we get a little sore, and it sure feels good to sit in the hot tub. This is my first Marquis and I'd give high recommendations.

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    Customer ServiceInstallation & SetupPunctuality & SpeedMaintenanceStaff

    Reviewed May 26, 2018

    Marquis seemed like a good fit for us when we did our research and shopped at the store. We've always gone through the place we purchased it from and the installation was not the best experience. It was our first time owning a hot tub and they just dropped it off and left it. We got zero directions on how to use it. So far, I have not been impressed. We've had it since October and have had two issues already. And it has been the same issue both times. We don't even use the tub once a week.

    The second issue has not been resolved yet. I've been waiting since the end of April to get it fixed! I called about two weeks ago and they were supposed to put me on the schedule, but still nothing. We're two adults and no children. We're not crazy, rough people. I'm very concerned with the fact that I spent $6000 on a hot tub that continues to break. I haven't been able to get the dealer to tell me if this a common thing that happens, why it's happening and if it's a defect.

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    Marquis Spas
    Response from Marquis Spas
    Hello Michelle

    We are sorry to hear that you are not receiving the type of customer service from our dealer that we expect and you deserve. Please contact our customer service department at 1-800-275-0888 ext. 260 so we can get to the bottom this, answer any questions you have and resolve this problem for you once and for all.

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    Installation & SetupMaintenanceStaff

    Reviewed May 25, 2018

    I'm from Oregon but I spent a career in the Navy outside of Oregon. When I came back to Oregon, I was looking for a spa with a bromine cartridge system including better quality construction, factory QA, and production QA. I was keen on several spas that were out there and Marquis was locally sourced plus had a bromine cartridge system which convinced me that I needed to go with them. The hot tub was installed sometime last fall in October. But before the installers put the hot tub in they had to come out. They came with the sales guy to look at the location and talked about how they'd approach it. I had to get a couple of limbs cut off of a tree and then, I also had people who installed the depth foundation for it, and we got everyone together in that one morning for about half an hour and made sure we had all the i’s dotted and the t’s crossed.

    During the installation, the installers were talking to the Marquis folks. They really had their act together and so I knew the installation will go smooth and it did. In fact, they installed it while we were not at home. But I asked my next-door neighbor to take video and pictures on installation day so I had something to reference. The installers were top-notch guys and are professional and trustworthy. I start my day in the spa almost every morning for six days a week. We had chosen to get a hot tub because we thought it’s a vacation home where we live even though we’re living here permanently and we are retired. And it’s a funny thing what the joints do after retiring as they get creakier, so hydrotherapy is really important as we get older to increase blood flow and subsequently, it touched down on stiffness and promotes healing.

    The people next to us who actually watched our installation have had spas and hot tubs and pools in all of their homes in Washington state. But they retired and moved here, then they were asking me why I chose Marquis. They came over and told me that they purchased a Marquis spa and it was getting installed in three weeks. Also, we had two to three social occasions a month where people came to our house and they were enamored with the spa. But it’s really the maintenance-free aspect of it ‘cause chemicals can really get confusing to people and the operations of the spa itself. For example, we got one with two pumps so we can do low and high in two separate dimensions on its side. I can move the jets right and also focus some of the jets in some very critical places that if you got a recreational spa, you couldn’t. So the neighbor across the street from us was very proud of his hot tub.

    Last week, he came over and said he’s now getting rid of his hot tub, and I think he’s leaning towards a Marquis. Also, I work on the maintenance committees and the contract committees for our HOAs so I’ve been able to talk these issues with a lot of the homeowners and talked through things like depth replacement and depth preparation and making sure they know that it’s possible to do this and what the best installations are.

    We’ve enjoyed the hot tub and we would swear up and down to anybody to move to Marquis. Lifelong satisfaction and I’m proud to have their hot tub. I recommend Marquis to everyone and tell ‘em the reasons for it. And I continue to meet neighbors and community members that have not done Marquis or are having a variety of issues.

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    Maintenance

    Reviewed May 25, 2018

    Our hot tub stopped working and we went to Spark Pool. They had a sale then and we bought a Marquis hot tub. We built a deck around our hot tub so their installers had to pull it up out of a deck and then put the new one in, and they did a good job. I like the hot tub when I have time to get in it. It's very relaxing and it's nice for wintertime when it's cold outside. However, we've had it for two years now and I've only used it two times. Some of the components inside are a bit on the cheap side. I've had to replace jets because I didn’t keep the chemical balance correct with the water. I also had another problem with it that they thought was covered by warranty and they sent the part back to wherever they were manufactured but I had to pay for the big part, the heating element. So I'm not that happy with Marquis.

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    Price

    Reviewed May 24, 2018

    Marquis has been a good spa and has a quality product for a reasonable price.

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    Maintenance

    Reviewed May 24, 2018

    We bought a Marquis tub that's close to the top of top-of-the-line that stores sold and we were happy with the way it went at the store. Then the guys that came took the old one away, set the new one down and they were gone within two to three hours. It was as smooth as you can get. They only had to come back the next day to fix the little hose that was leaking. My wife likes the tub because she has some back problems. She wanna have something that massages the back, so she gets in there and lets it blow on her back.

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    Reviewed May 23, 2018

    I got a Marquis hot tub and I would recommend it. It's in a house that I keep as a vacation rental so I'm only there once a month but when I'm there, I enjoy it. I like it but I wish the water would go a little bit hotter.

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    Installation & SetupStaff

    Reviewed May 23, 2018

    I have Marquis as my hot tub provider for seven months now. Having the tub installed was fine and the installation team was great. They come out every month to do what they need to do.

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    Reviewed May 22, 2018

    We have the Marquis hot tub since October. The bar bent attached to it got bent when we didn’t do anything major to it. We just gently lifted it off and back, but it wasn’t strong enough and couldn't hold the cover up. Also, one of the headrest things keeps falling off. But everything else has been pretty good.

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    Staff

    Reviewed May 22, 2018

    There was an issue with the plastic caps that hold the valves down of our Marquis spa. Those kept cracking. At first I replaced it one at a time, but then I asked the spa broker guy, “Can you just give me all the rest of them?” He was willing to do that because he was like, “Well, Marquis would rather us just replace as they break, but I’ll go ahead and give you all of them, so you don’t have to keep running back and forth.” I appreciated that because my opinion was if you know there’s a problem with these, you ought to just send me all of the ones to replace them. I got all of those swapped out and there are no more problems with that. Overall the quality of my Marquis tub is good.

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    Installation & SetupEase of Use

    Reviewed May 22, 2018

    We’ve been enjoying our Marquis hot tub. I have some back pain and getting into the hot tub helps melt that away for a while. We bought the Rendezvous, an entry-level product that was good to start with. The installers showed up when they said they would and the installation was easy. They picked it up at the frame, swung it over onto my deck behind the house and hooked it up. They weren't here for much longer than an hour. It's super easy to use. We've also done a couple of water changes and it was easy to control the chemicals once we switched over to the Frog @ease spa system. I’d recommend Marquis.

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    Customer ServiceInstallation & SetupStaff

    Reviewed May 21, 2018

    I was looking online and I liked Marquis' reviews. Their customer service team helped us out, get it set up and what we needed and everything, and what they were gonna be when they came out. Then they answered any questions we had and they gave us a whole kit when it first started up. Installing the tub went quick. The installers had it out here and had it set up in three hours. They told us everything we needed to have. We use the tub all the time. It helps us sleep better, and then we go in there and soak after going to the gym or working outside. I like it. I’d suggest it to my family.

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    Installation & SetupPrice

    Reviewed May 21, 2018

    I had a 15-year-old Marquis spa and got a replacement which I've owned for seven months already. It's great, for the most part. However, I would not have purchased it had I known that it was so cumbersome to take off the part of the skirting necessary to drain the tub. Also, the installation did not go smoothly because it turns out in our area, which is Bend, Oregon, is a real construction boom going, and it took us about six weeks to locate an electrician who could do the hook up. I think for what these spas cost, the installation should come with an electrician that can hook it up for you.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed May 20, 2018

    The installation for my Marquis tub went well and the installers were quick and good. The reps from Marquis were good as well and on point. There has been no problems except for the step that I'm still waiting to arrive. My Marquis tub takes a little longer to heat up but it seems good. My son also loves the tub.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaffWarranty

    Reviewed May 20, 2018

    The installation of our Marquis tub in August was quick and professional. Donnie from Idler’s, the gentleman who sold us our tub, was outstanding, thorough and knowledgeable. I liked him. When we had a problem with our tub foaming and turning green, he was out of town at a spa show but he gave us the information of a Marquis rep. He told us to call on but that guy was awful. So I just took what he had to say with a grain of salt and didn’t do anything with the spa until Donnie got back. It took a couple of weeks to get it fixed because we were having issues with our water around here. And it took a while to get the chemicals adjusted, but Donnie was well-trained. He knew how to go through the steps and address our problem. Since he finally got it tuned in, it has been awesome.

    It really bothered me that the headrest discolored so quickly though. That happened within the first two months that we had the tub. We had a new tub and we wanted to show it off but it’s embarrassing because those headrests were a light gray and now they are all gross and faded gray. It made our brand new hot tub look not so new and so well-kept. We didn’t even use it every single day and it is covered too. It’s not out sitting in the sun. We only uncover it at night when we use it.

    It was probably due to the combination of the chemical in the spa and Donnie said it can happen from people with greasy hair. But my fiancé and I shower twice a day and we get in the tub after showering so that we're not taking oils into the tub. Donnie told us that it's a wear item and I get that but it would have been nice if Marquis was aware of this and gave an extra set. It was something that we had to replace and there was no warranty on the discoloration. Nonetheless, it’s been nice to use the spa to relieve my back. We’re using the tub a couple of times a week.

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    Reviewed May 19, 2018

    I love Marquis. This is my first hot tub and it might be the best investment of my life. I've had it for about eight months and everything works great. I like the color of it and I definitely feel more relaxed with it.

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    Reviewed May 19, 2018

    I love my Marquis hot tub. A friend of mine bought a house in Denver about a year ago and it had a Marquis in it. I've put on a 2,000 square foot patio on my house and I was planning to put a hot tub there. The first inkling was to see what was up on Craigslist. And all I had gotten were used garbage. It was not what I wanna do. My friend said that I had to have the Marquis. New England states have their own little panache of "Made in New England" and craftsmanship. My buddy said to me that the Pacific Northwest Shore has the same mojo and that they built the hot tub. Marquis is a nice tub and it's made in America.

    It's a well-made product. I'm really glad I had gotten it. However, I'm having difficulty with getting the chemistry of the water correct. Sometimes I struggle with the alkaline and the PH, but my dealer puts my little water sample through his little machine and gets me back on track. My daughters love the hot tub, and I especially love the micro silk. It's very relaxing, and I have recommended Marquis to a bunch of my friends.

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    Installation & SetupPunctuality & SpeedMaintenanceStaff

    Reviewed May 18, 2018

    I've had Marquis for 12 years and this is my second tub from them. They did a wonderful job. But I was a little disappointed with the installation team. They didn’t go through it to see if everything was set like it was supposed to be. The plug-in was pluggable but they didn’t check and make sure that the water doesn't run out. I didn’t find that out until later.

    But there was nothing to fix. It was just a valve was in an open position instead of close. I opened it, closed the valve and everything worked like it’s supposed to. This new Marquis is the 120 instead of the 220. There is a difference that way and I knew that going in. And if you operate the thing on 220, you got great thing going. So buy it and keep going.

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    Installation & SetupStaff

    Reviewed May 18, 2018

    I got a Marquis tub about October of last year. Their people were great and the tub's installation was very simple. They brought the tub over, set it up and I had an electrician come, hook it up, filled it with water and I'm enjoying it to this day. I've been using the tub about three to four times a week. I got back problems, so it's been a central part of my life. I've also got the silk on it which seems to be a nice feature and it does what the doctor ordered when my back starts hurting. It's also easier to maintain compared to the Dakota tub I had before.

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    Customer Service

    Reviewed May 18, 2018

    We've had the Marquis hot tub for nine months and it has been absolutely phenomenal. I should have bought it 20 years ago. It has this jet in the bottom of it that the other competitor did not have. It was something my husband specifically wanted. And although it took us a while to get it and it was a feat at first, the situation rectified itself. The consultant from the company we bought the hot tub from fell ill. It wasn't his fault but there was a lack of communication and the experience was horrible. But once we got it, they made up for it with some different services and extra supplies.

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    Installation & Setup

    Reviewed May 17, 2018

    We've had a Marquis tub for almost a year now. Installation was great. The installation company was spot on. We use the tub a couple times a week and the tub is relaxing. It works and does what it's supposed to do. I’d recommend it.

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    Customer ServiceInstallation & SetupSales & MarketingPricePunctuality & SpeedMaintenanceStaffWarranty

    Reviewed May 17, 2018

    I saw Andy and his wife at the Fresno Home Improvement show at the Fairgrounds and they did a good sales pitch. We really liked them and decided to go with them. Marquis was really good about working with me and my time off since I’m in law enforcement and my schedule changes daily. They installed it in two hours and it was done from start to finish. They went over everything really well. The employees there are great and really good people. They’ve given me some good advice on different things to do regarding the spa, like what to do and what not to do if we’re gonna be away for a couple weeks.

    I use the tub a lot more than my wife does. I use it at least three or four times a week, usually late at night. It really helps loosen me up after long days of work and that’s really enjoyable. Purchase one. It’s got a good warranty program. They have a maintenance service if you need it. I had to call in once for service but it was something out of my own neglect that I didn’t take care of when I should have. It was something very minor and it wasn’t costly.

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    Installation & SetupStaff

    Reviewed May 16, 2018

    This is my fourth hot tub and there are a couple of new features that the old ones didn’t have. I particularly like the option to make micro bubbles and I like the filtering system better on this one than the last one. I also like the small size. The Marquis sales team has also been very helpful. They were informative when we went to their place of business and then they’ve been very good about coming on almost a monthly basis and checking to see if everything is going fine.

    I’ve had the Marquis spa about eight months now and I keep it indoors. We had to take a big window out of my room that I keep it in, the same thing we had done to install the others. I’m 85 years old and I typically get in every morning or every evening after my exercise. I like the chemical balance that’s there that I don’t have to smell the chlorine. I sure did before. I’m thoroughly happy with my Marquis hot tub and I would tell others to have to take a look at it.

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    Installation & SetupStaff

    Reviewed May 16, 2018

    I've had my Marquis tub for 7 months. We like it a lot. It’s very efficient, keeps the water nice and hot. It does everything that they said it would do. There was one minor issue but the guy who runs Rex Pools and Spas came out here and fixed it. Something was installed incorrectly in the pump or the panel area. They figured it out together. He was gonna report it back to Marquis Spa. It was a bit weird. He even said it was the first time he’d ever seen it. But Marquis has a really good design and high-quality product.

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    Staff

    Reviewed May 15, 2018

    I have had many hot tubs built in,and a local Marquis dealer here was well-established and they seemed to have a good business model, so we decided to go with them. Between the scheduling and the delivery, it took about a week. Our tub keeps us warm when we get cold and we use it almost every day. I buy chemicals from Marquis as well and I like the way they do the chemicals. I have some simple questions and their reps were very knowledgeable and helpful. I definitely recommend Marquis.

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    Customer ServiceStaff

    Reviewed May 15, 2018

    I have some friends that have been in the spa business who recommended Marquis being one of the top-quality brands and it’s made in the US. And if I’m gonna invest in something that will last for 20 years, Marquis would be a good brand to invest in. However, I've been less than thrilled with my spa and have had many, many, many issues. I purchased a spa from Marquis about a year ago and upon arrival of the first delivery, the spa was improperly made. The top of the spa part that’s waterproof that goes into the base of the spa was disconnected and broken. So, I had to send it back and it took quite a while to get it back to me, but it was quicker than the first time I ordered. So that was frustrating.

    The company that I went through provided extraordinary customer service. My spa short-circuited within the first couple of months and I paid one of the installers for the company to come out weekly to service the spa and help me because I paid for this thing that was adding more stress to my life. We've had to replace it once at least and I also had many issues with the filter and the screws. At some point, I was really furious and I was gonna call Marquis and ask them to send me another spa, but my guy was able to troubleshoot the issue and worked with Marquis to resolve the pipe break.

    We had a second spa and then a pipe broke. I came out one day and the whole hot tub had drained until there was a little puddle in each seat. Luckily, Mark, from where I bought the spa, came out and fixed it. He was able to replace the pipe. Now, I'm having an issue where the temperature keeps dropping and when I get in, I keep it normally settled at 103, but it was at 99 and at 101 the night before. I also have this other problem going on where the water level is dropping. Mark's coming back out on Thursday to take a look, and I'm paying out-of-pocket to pay him to come to my house to take problems off my back.

    The place where I bought it from is a very big fan of Marquis and they're very supportive of them. They have been really great. They have brought out extra chemicals and supplies and they have gone above and beyond. My friend who works there said that from here on, they have done all they can do and if we continue having problems, we're gonna need to file with Marquis. We made such a big purchase and it’s so frustrating to have problem after problem. Every time we think we've got it handled, we don't. The spa is not working according to plan.

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    Response from Marquis Spas

    Dear Meredith

    My name is Lance and I am the Director of Dealer Services for Marquis. I was very disappointed to read about your experience with your Marquis hot tub.

    Purchasing a Marquis hot tub is a significant investment and it is our desire that every customer is very pleased with their purchase. The benefits from hot water therapy are wonderful and owning a hot tub can bring years of enjoyment.

    Although we strive to manufacture the highest quality product possible, including testing each spa for problems and taking precautions to ensure safe shipment to the dealer, issues do occasionally occur. I want to apologize to you on behalf of all of us at Marquis for the problems you have experienced. We all expect that the products that we purchase will work upon installation. Anything else is unacceptable and your experience with our products will be shared with our staff.

    I am very pleased to learn that our dealer and his staff were able to correct the problems with your Marquis hot tub. We choose our dealers very carefully to insure the best possible customer service.

    I want to personally apologize that your experience with our company was not satisfactory. I want to thank you for purchasing a Marquis hot tub and I will contact your dealer to see how we can help.

    Sincerely,

    Lance

    Marquis

    Verified purchase
    Installation & Setup

    Reviewed May 14, 2018

    Marquis Spas is local and is just down the road. This is the first tub, and we have had it since October. Its installation was easy. We use it about four times a week and it is fine.

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    Maintenance

    Reviewed May 13, 2018

    We've had our Marquis Spa for about six months now and we're enjoying it. We like the jets and the lounge chair. There was a little confusion on the spa cover, but that went well eventually. One of the controllers for the jets is leaking now too, and it looks like a cracked ring on it. Other than that, it's a good product and my experience has been good.

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    Installation & SetupStaff

    Reviewed May 13, 2018

    I met the owner of the Marquis store before and I went there because I had heard good reviews of it. I bought the spa in October last year and the installation went pretty good. They did all of the electrical work for their install. I definitely like having the spa and I would recommend my friends getting the same kind of spa and getting it from the same people that I bought mine from.

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    Installation & Setup

    Reviewed May 12, 2018

    I had a Jacuzzi that was good and it lasted a long time. Then I got a Marquis as I couldn't get any Jacuzzi, and have owned it for a year already. Everything was very good, from the reps to the installation, as well as the product.

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    Installation & SetupStaff

    Reviewed May 12, 2018

    My husband used a hot tub in the military service for years and that was why he wanted another one. We went to Carson's place of business. He has a private spa company here in Escondido and he convinced us that Marquis was a good product. He said he’d stand behind the repairs so we thought going with him would be a good thing to do. Getting the hot tub installed was a major thing. My husband and I had to lay the slab and install the hot tub from the ground up. By now, we've had the hot tub for about 10 months and we’ve been very pleased. My husband loves his hot tub and he uses it almost everyday.

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    Installation & Setup

    Reviewed May 11, 2018

    At a fair in San Luis Obispo, Marquis was being sold and we got our hot tub in there last summer. The installation was perfect. Our hot tub is great and I cannot keep my wife out of it. I drain it every six months and change the filter every month. We use bromine instead of chlorine in keeping it clean. I’d tell my friends to go to the dealership where we bought it.

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    Installation & SetupStaff

    Reviewed May 11, 2018

    I talked to several people and they said the quality of Marquis is much higher. We understood it was a little more money, but a hot tub is something you don't wanna have problems with, so it was a good deal. I've been using it for two years now and it's been excellent. I bought it for leisure and I use it several times a week. The vendor was fine and the installation was excellent as well.

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    Staff

    Reviewed May 10, 2018

    We really like our Marquis hot tub. We’ve had it for about ten months and we’re enjoying the heck out of it. The guys at Patio Pools that we dealt with were just fantastic. This was the second hot tub we had with them and they were really good.

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    Installation & SetupPriceStaff

    Reviewed May 9, 2018

    The guy that sold us pretty much answered everything. We've never owned a hot tub before and I appreciate his knowledge of how the thing works. We also stop by to get chemicals once in a while and they’ve been very helpful. I’m very happy with the Marquis product, which we have for almost a year now. I went with this brand because of its price and features. But the installation didn’t go the way I expected. The tub wasn’t leveled. I had some friends come over and empty it and relevel it.

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    Staff

    Reviewed May 9, 2018

    We checked out a few hot tub brands and Marquis Spas wasn't a great big company down here but it seemed to be a better buy. We looked at the Sundance and Marquis was American-made which was a big plus for us so we went with it and bought a hot tub from them this last winter. The people we bought it from were really good for service and questions. We used the hot tub throughout the winter and we really like the hot zones. They give more pressure. They're bigger jets for our problem areas and it seems to be helping a lot more. We don't use the tub a lot yet but we enjoy it and I'd recommend it.

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    Reviewed May 9, 2018

    We chose the hot tub of Marquis Spas because it was a really nice hot tub and it had everything we were looking for. Our purchase experience worked great. The wholesaler where we bought the tub is a great company to get supplies from and I’ve been up there a few times buying supplies. But when our Marquis tub was delivered, it was brought to this company and they were supposed to have connected the pipes together so these didn’t leak. I did the set-up myself and I didn’t realize that, for shipping purposes, the pipes were not tightened down. So, when I started putting water in the tub and filling it up, the water started draining right back out. I ended up having to take the cover off the side of the tub and connecting the pipes and screwing them tight.

    Also, when we ordered a new bench for the tub, we actually received the wrong bench. Moreover, the new bench wasn't delivered and I had to drive up there to pick it up and bring it here, then I had to take the old bench back there and drop it off, so that was a little bit of an inconvenience. Except for a couple of times, my wife and I haven’t used our Marquis tub since we had it six months ago because we were so busy with everything else that was going on. My wife works two jobs and we've got five kids. Majority of the time, we're taking care of the house or the yard and it’s a real treat whenever we get out there to use our hot tub.

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    Customer ServiceStaff

    Reviewed May 8, 2018

    My Marquis hot tub is great. It's the one I fell in love with so I bought it. But the people who I bought it from, Sparks, have not come back yet to fix step thing, which has been broken since the day I got it. It's been over a year. I went up there to the office last week and they told they were gonna get out with somebody and I still ain't got a phone call. But I've been enjoying the tub great, especially the foot massage in the middle. Everything's been great as far as Marquis have been concerned.

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    PriceEase of Use

    Reviewed May 7, 2018

    Our Marquis has more jets and a bit bigger than the Coleman that we used to have. Also, the seat configuration is different. It has prettier lights than the Coleman. On the other side, the Coleman interior was better because the Marquis is slippery and that’s a safety factor. So I’m not too impressed with the slickness of it especially on the seat that you get into the tub on, although I like the colors. The second one that came in was delivered at the end of October of 2017. So this is fairly new. This is the second hot tub we brought from Marquis.

    I went down to our distributor, Patio Pools, and I ordered a Marquis Resorts Spa with the environment surround furniture. And upon arrival of the spa, the furniture does not fit the resort model. Therefore, I upgraded it to the Epic Spa, which I was told the furniture would fit. And within two weeks of my spa delivery and my environment surround furniture, the furniture started to warp and it’s a disaster. So to this day, I do not have my surround environment furniture. They’re trying to fix it and it’s been over five months. So I’m not very impressed at all.

    It looks beautiful, but I don’t have my furniture, which I’ve paid for in full, and it’s not cheap. It’s quite a few pennies to put that surround furniture around this big spa. So that’s why I have now the second spa because all the advertisements and the brochures from Marquis online and in the literature say that all the environment surround furniture fit every spa they make. Well, that ain’t true. When they took the furniture in December, my local distributor said it would be a couple of weeks. Well, it’s been five months now so I’m not happy.

    Now, it’s coming up in a year when I put the deposit down on June 16th of last year to purchase this spa. I spent $18,000 on this thing and I’m not impressed. People who are gonna buy these things should beware. Not only is the interior slick, there’s a safety hazard too. The furniture doesn’t work. The panels on the outside stained. I have the darker brown. So now, there’s all these white droplets all over it, so it doesn’t look pristine. Also, the filter cover is so fragile that you really cannot put anything on it. The cartridge is handy but I still don’t touch it because I got pool service. The spa has to be wiped down inside and out after every use for the white spots from the chemical. And to me, that is not very convenient. It’s too much work to go with my hot tub.

    Furthermore, the surround furniture doesn’t have an adequate cover removal system that’s convenient. I don’t like my cover removal system. It’s terrible. I’m still trying to search for a better system, but the way the surround furniture goes, it’s not where you have the bar where you lift it up and it’s very easy. I have this roller sort of apparatus and it’s really not convenient at all. If you don’t have the muscles to do this, you need two people to get the cover off of the spa. Now, when you look at the pictures, it’s beautiful. When it’s cleaned, it’s beautiful. But as soon as you use it, doesn’t have that wow factor.

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    Installation & SetupPrice

    Reviewed May 7, 2018

    This Marquis hot tub is my first. We liked the size because we wanted to put it on our deck. The price was also good. I installed it all myself, and it was nice and easy. There were no issues. I just hooked it all back up on the patio over the weekend. Instead of utilizing it and leaving it out, I pick it up and put it in my garage 'cause it's a smaller one. We ran it on Sunday night, so it's good.

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    Reviewed May 6, 2018

    Marquis was the first hot tub I’ve ever bought. My wife bought a pool off of the owner of the pool and spa on Route 19 in McMurray before and I was very happy with that. And I got the hot tub from the same people as a Christmas present for her. I hired somebody to pour the pad and an electrician to wire it. I was very happy with the pool and spa outfit. So far, I’ve only been in the hot tub twice. I’m not a hot tub person but my wife loves the hot tub. She goes in it nightly with a glass of wine at the end of the day.

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    Installation & Setup

    Reviewed May 6, 2018

    I had researched the top hot tub brands, such as Hot Springs, Dimension One, and Marquis Spas. We really liked how the Marquis tub that we saw in the showroom fit what we were looking for seating-wise. Also, the reviews of Marquis Spas were pretty good and nobody had anything really bad to say about them in all the reviews that we read. Our experience in buying the tub from the distributor or dealer wasn't great, but it was fair. I made the right decision in getting the right spa for us, from our price-point and with what I was looking for in a spa. Our Marquis tub was just delivered and everything was fine with the delivery. I did the installation, then I had the electrician come out. We've only had our spa for eight months, but since its installation it has been very beneficial from a therapeutic standpoint as far as helping us with aches and pains.

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    Reviewed May 5, 2018

    We've had a Marquis Spa for about nine months and we like it. We enjoy the round style. It fits in with what we're doing in the backyard, deck-wise. But compared to my other spa it's an average, it's not the greatest. We should've gotten the better features.

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    Customer ServiceInstallation & SetupMaintenance

    Reviewed May 5, 2018

    One of our friends had hot tubs and they told us that Marquis is a good brand. And when we were looking around at different ones, we found that we like the layout. The installation was great. The installers came and put it in. The hardest part was getting the wiring because it was about 300 ft. away from my breaker box so we had to put in some paneling. It was three grand just for the wiring, and that was not expected but we had to do it. I called the place we bought it from because, not that long after we got it, the LED lights stopped working. They did not know what was wrong with it. However, I then decided to try to power cycle it and that worked. I got the light to come back on and now it works fine.

    Moreover, we could also use a little help in figuring out how to work the chemicals. If I wanted to use Marquis' chemicals, I 'd have to go back to where I bought the hot tub to get it from them because I couldn’t find it online or somewhere simple just to get the chemicals redone. I then ended up switching brands where I could get them. The one thing I thought was kind of odd also was that there's no insulation at the bottom of this hot tub. I expected to see a bunch of foam but there's none. But, other than the whole hot tub experience, Marquis is great. It is holding up and everything is doing well.

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    Installation & Setup

    Reviewed May 4, 2018

    I bought Marquis tub last year in October and the installation went great. The tub has been great so far too and my kids love it. I like where the jets are and I don’t have much back pain anymore. It’s awesome.

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    Reviewed May 4, 2018

    My pool people were selling that brand and since they sell quality products I assume that Marquis was a good product. I've owned a Marquis tub a little over a year now and I'm very much enjoying it. The features are all nice. I'm very happy with it. They're a very good company and they sell quality products.

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed May 3, 2018

    Marquis had all the features we wanted and the MicroSilk was something that my wife wanted. Dealing with their sales reps was quick and easy and it was what I expected. Then the hot tub was delivered and we had our electrician hook it up. We’ve had it for less than a year, but we have a leak so hopefully, they can fix it. Other than that, we use the tub every day and it has been great. It’s a high-end hot tub and I recommend it.

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    Installation & SetupStaff

    Reviewed May 2, 2018

    I had a lot of trouble with the last hot tub carrier I used. Marquis has been a lot better. The installation of the Marquis tub was easy and my interactions with their service people were fine. Since then, I’ve been using the tub for one year. I use it quite a bit because I have a lot of back issues and I’m well-satisfied and happy with it.

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    Installation & SetupStaff

    Reviewed May 2, 2018

    The installation team of Marquis did a good job and I like the shape of the Marquis Spas hot tub. I've had it for four months now and use it four days a week. I feel rejuvenated after usage and it had affected my life well.

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    Reviewed May 1, 2018

    I've had a Marquis hot tub for about six months now. It was the best brand that this particular supplier sold so we chose it. And we picked the supplier, not the brand. The hot tub is of good quality and my wife uses it a couple of times a week.

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    Installation & SetupStaffEase of Use

    Reviewed May 1, 2018

    I like Marquis' hot tub's shell, the way the manufacturing process was, and the components that were used. It is a well-made tub. But there are a few differences in ergonomics and placement that were better with the other brand that we had before we bought Marquis. It would be nice to make things a little bit more accessible from the different seats and the different configuration. We changed to Marquis because the other brand that we had was local to Colorado and not available here in Indiana. Marquis, on the other hand, was the available brand and I liked most of what it had to offer and it was fit for us. We have it for one year now. We are in it three times a week and most of the time, it really helps out with the shoulder and neck issues from the injury, which was why we had it.

    The installation was very well-organized and was handled directly from our distributor. They had certainly enough people on the team to make it easy. We are kind of on a hill, so they had to come down the hill with it and that all worked out. Since we had a hot tub previously, we knew how to prepare the ground and make it level, and we did all that work ourselves. Delivery was easy. We had already pre-placed the wiring. So the hook-up, without filling itself, took 40 minutes. I would recommend Marquis which I already did.

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    Staff

    Reviewed April 30, 2018

    I live with pain every day due to autoimmune diseases and I was looking at the hot tubs as something for my pain. We've been working with Griffin Pools for years with chemicals and we trust the store, so I looked into the Marquis products that they offered. I never would have gotten one because that's a luxury item but that hot tub from Marquis fits more into our budget. I also investigated it online and we liked the seating arrangement because I'm a large person and that would be comfortable. We bought the tub in September and it's very relaxing. We also got a pool and I use that all the time in the summer. Then the hot tub gets me through the winter. It's the only time I feel normal. When I get in the hot tub, I can exercise my legs and it's been helpful. My husband who bought it for me was surprised at how much he enjoys it, too. He works in lumber and he has achy joints and back pains from lifting all day.

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    Customer Service

    Reviewed April 30, 2018

    Our Sundance was 18 years old and it went caput. Marquis sounded fantastic and we really liked the massage part and the fact that it was going to be easier with chemicals. Everything was smooth sailing, but we're having some jet trouble today where they're popping off and the plastic is breaking. We're waiting for a callback so they can come fix them, but they're great.

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    Installation & Setup

    Reviewed April 29, 2018

    We bought a Marquis Spas hot tub and we love it. The tub is good, like our previous tub that was a Coleman, but the Marquis is a little bigger so it's more comfortable. Also, the installers were really good and the installation went perfect.

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    Reviewed April 29, 2018

    My Marquis tub has been very good so far. The company I bought it from was wonderful. But I used a different hot tub before and it was bigger, and the jets were more powerful. Other than that, it's not much different.

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    Installation & SetupPriceStaff

    Reviewed April 28, 2018

    I had a good experience with Marquis Spas and Premier Spas was a good retailer. I liked the size, the three jets, and the power of the Marquis tub, and how the jets were straight shot and less of a bend so there was better water flow. The installation of the hot tub was great and the installers were really nice. The only thing that I wished they had was a one-stop shop for buying electrical hookups, although they had someone that they referred, because one of the guys who came out wanted to put in a higher voltage or amp. Premier had the person to do it and I handled it through them. We had a top that was uninstalled at sideways, so we had to have a top that was remade. Premier did that, which was nice, and they did a good job. There was a delay but that was fine. Our hot tub has been great and I enjoy and love it, but it's too expensive. I would recommend the Marquis spa to anyone who could afford it.

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    Marquis Spas Company Information

    Company Name:
    Marquis Spas
    Company Type:
    Private
    State/Province:
    OR
    Country:
    United States
    Website:
    www.marquisspas.com