Marquis Spas Reviews

After a month of owning the hot tub I became a little frustrated…. Trying to figure out how to work the tub with not much help from the dealer I purchased from. I left a message for Marquis on a Sunday with very little expectation of a call back till Monday. A guy named Darrin ** called me back within the hour. Darrin Rocks, he could not have been more helpful answering my questions. Not to mention I I came out of the conversation with answers to questions I didn’t even know I had yet! As time goes on I’ll have a better sense of the hot tub but for now thanks to Darrin I am feeling wayyy better about my purchase. Thanks you.

Terrible customer service. I’ve had a leaking hot tub under warranty for over 9 months and they can’t fix it and Marquis corporate does not care and will not respond. I wish I had gone with another company. Customer service is bad.

I have to say I it is one of the worst covers I have ever bought.. It is only 3 years old. It split at the seam & zipper.. Now all I know is it has a metal like plate that rusted in my Jacuzzi that all these rust particles are going through my new motor & jets & discoloration on my new pads.. Every time I want to go in my Jacuzzi I have run the suction on the bottom to get the thousands of rust metal particles. Also it was given to us in late 2023.. But yet the serial number says 2022 so it must been laying in some warehouse for a year & a half but it was supposed to be a new but yet it was a year & half old so what kind of company would do that.

I purchased a Marquis hot tub a little over four years ago, only to learn that the model has already been discontinued. I was never informed that this would happen, and as a result, essential replacement filters are no longer available. Within the first two years of ownership, I was also required to replace both the pump and the control panel, incurring approximately $300 in service call fees alone, not including the cost of the parts themselves. Now that critical replacement filters can no longer be obtained, I’ve concluded that it is no longer financially reasonable to continue investing in this unit.

The headrest are all melting. I keep the chemical balance correct and the Jacuzzi is only a few years old. My research shows that this is a common problem with the new model Marquis spas. I think that the company should issue a recall and send replacements.

Don’t buy a Marquis Spa. They are lemons. We have had ours for less than 2 years and in that 2 years, it has worked for less than 3 months. Not worth your time or money, especially from a company that doesn’t care about the needs of their customers. Marquis is a joke.

What is going on? I have owned one of your top-of-the-line hot tubs, "The Resort" since 2017. It's a great hot tub and we use it much. About 6 months ago the main circuit board went bad. Called the dealer where I bought the hot tub from, and they said they would order the part and be out to install in a week or two. A month went by, and I called them back and they told me they are having trouble getting parts from you. I even tried another hot tub repair company and got the same results. I paid a lot of money only to have a hot tub that should have lasted 20 years been now dead only after 7. I build my whole deck around it. I'm at wit's end. I've wasted 12k on a product from a company that I thought had a great reputation that can't supply repair parts for a hot tub only 7 years old. I know you've move but that's not an excuse. What do you suggest I do?

I am in Roseville, CA, at first I loved my spa. However, the control panel has started to malfunction and my MicroSilk pump has gone out. Marquis was sold to another company and new dealers are having trouble parts. I had a tech come out for an evaluation in October 2023 but it's now May 2024 and no one will call me back. I will tell anyone who will listen NOT to buy a Marquis hot tub!

Marquis tubs and the people (82nd St location) ARE the BEST!!! From Ryan to Dean to John and everyone in between including Brian at Fulton Crane and Chris with hot tub moving! The tub is GREAT! And Quiet! I would give 100 STARS if I could? Kent **

I purchased a spa less than 6 months ago. Service man has been back 4 times but never found what was wrong. Finally he end up ordering a new control panel in January. The part is still not available and the Service team has no idea when it will be. Just call back for an update in a few weeks is the service I received. So, brand new spa that needs repairs right out of the shop. Company has no idea when they will be available and the solution is for me to call back in a few weeks. I didn't even get to tell them about the spa seat that isn't lined up right. Best seat in the house and I have to keep my head tilted to the right to get comfortable. When I mentioned it to the service guy when he was at the house, his immediate response was about how his OCD would go crazy with that.

Marquis hot tubs look nice and appealing. It’s hard to know why someone would choose these hot tubs compared to many others sold in stores and online. I think they should have the base prices more visible on the products in retail stores and online - sometimes they didn’t show the starting prices on the hot tubs or the cost of accessories. It’s easy to get confused and paranoid in these situations. They could also show customers basic pricing fact sheets (such as typical price ranges). Written info about the logistics of buying a hot tub could be useful. That includes where they can be placed, what to expect with installation, maintenance and more. That would reduce power struggles and unknowns. No need for high pressure sales tactics or mysterious conversations.

We love the spa from Marquis. My husband suffers from neuropathy and walking is an issue. I can't leave him alone to walk so this would be one of the best ways that he could get exercise and stay home, and I'm there. We both get in it, do our exercise and swim around. Marquis brought in everything including the electrical people. I didn't have to do anything other than pay for it. Everybody was nice and good.

I like the design of Marquis very much. The size is perfect. It has everything that we need for a small family. We are a family of four or five. My kids are loving the tub. The LED lights are awesome in the night. The jets are also cool. It also has a bunch of different settings that we could use to personalize that, so that's cool, too.

We don't like the Marquis spa that we got. We're first time spa purchasers. We don't feel like we were educated enough. The dial to turn the temperature is not a simple up and down arrow. You have to push a button and then do something else to push other buttons to change the temperature. We got it stuck, right off the bat, on 60 degrees. So, it wasn't hot. We called the company and they were like, "Yeah. Well, if you want us to come out, it's gonna be a $250 charge." We got threatened, and it made me mad. We left a bad review saying, "This is no good. We don't know what we're doing. And right away, it was set at 60 something degrees and we weren't hot." They ended up sending somebody out for free after we wrote a bad review, but we're not that happy.

We dealt with Andy of Custom Fireplace & Barbecue and I think the world of him. He was fantastic to deal with all the way through. Also, the installers did an incredible job. They had to take out the old tub and they had to bring the new tub up 50 yards from the street and through some narrow areas. They had to disassemble a fence structure and put up a temporary support in order to get the new tub in and they replaced the fence perfectly. Also, they showed up when they said they would and they finished when they said they would. They kept the job site clean for the two days it took them to do it. I couldn't speak more highly of them if I tried.

My initial conversations with the Marquis' reps and the information I got about the hot tub were good. It was all very informative and I didn't feel pressured to make a decision. Also, the dealer helped me figure out if I would be able to get a larger spa in my backyard. It turned out that I could not, even using larger lifts, given the configuration of the street and power lines. But as far as the installation, it was not so smooth.

I got the 14-foot spa from Marquis Spas and it has two jets for the swimming part. I've used it quite a few times and it maintains the temperature well. So far, it's been a good experience. I got the basic model, so I don't have all the bells and whistles to it. But I like the ability to change the color of the light and the Quiet Soak feature, where you can turn off all the jets and just have still water. I also like the easy access to the filters to clean it, which I got to do that soon. When you open the spa, you just open both corners and take the filters out, unscrew the filters, spray them down and put them back in. And the maintenance of the spa, too, hasn't been all that complicated. It's just putting the right chemicals in it when it needs it. And I have a schedule that I follow. So, it's been nice.

My husband and I didn't want a big huge hot tub and we got The Josie but it's called The Spirit now. It's just the two of us and we didn't wanna have to heat or waste the water on anything bigger. Before Marquis would sell us the spa, the rep was concerned because he didn't know of any certified mechanics for Marquis where we are. So I put a post on Facebook, found a person, and apparently, he's popular in this town because he does a good job. So, I had the mechanic talk to the owner of the Sonoma Backyard and between the two of them, they gave me a specific step-by-step installation. And we also had to run new electrical with the independent breaker. We did all that. So the installation day was simple.

The dealer was horrible. They changed the written contract without our approval. Not only that, they also promised us something different. We wanted the inside of the Marquis - the little fill in the middle. They sold us something different which is the higher-end mode. They sold us a different shell and lighting system. We did not like that at all. Also, apparently, that's who our warranty is through. We're not able to register with Marquis. But we ended up being okay with the spa because it's what we wanted. It's improved the blood circulation in my legs.

I like my Hollywood spa's lounger.

The website was great, and Jesse, the Marquis rep at Idler’s, and his worker who installed the jacuzzi were totally amazing. For them to bring it in, it was so fast. They had to take my other one out as well, and it was very cumbersome. It was very old. Still, they were here less than 30 minutes, which was a miracle. From gas to food, everything right now is so ridiculously expensive, and I call the jacuzzi my Cadillac out in the backyard. It's worth it though. Using it is life-changing. Everything about it is perfect in every way, and I totally love it.

Marquis is on the upscale side of the spa business. We walked in and looked at everything that they had and asked a few questions. We liked what we saw. We knew we were looking at something that was probably out of our price range but we looked anyway. They had some floor models on sale and there was one that they were hoping to sell but we weren't interested because it wasn't the color we liked. But they had one that was the color we like and I made them an offer on it. My wife and I left but we left them our phone number, and they said they would call us. My wife said they were never gonna call us and take our offer. Lo and behold, we were home for 10 minutes and they took our offer.

We purchased a hot tub, and the sales reps were good. The spa is of good quality as well, but the pump shuts off too soon, while the lights stay on too long. I like to leave the lights on to walk back in the house after I get out of the spa, but 15 minutes on that would be fine. When I'm sitting in the spa, I gotta get up every 15 minutes and turn the pump back on. There's no adjustment that I can figure out on that. We also had a little issue wherein there was a leak because one of the connections wasn't glued properly, but Marquis Spas came out and fixed it right away.

My experience with the dealer was good, and installation was expedient. I got the Summit, and it's got a lot of jets. It's the largest one and my grandkids love that. I use the spa every other day, and it gives me thinking time. There's a bit more upkeep for myself than what I thought there was going to be, but it has nothing to do with the spa itself. It has to do with the water, like keeping the level of the pH where it needs to be, and that's gonna be the same with any spa.

The installers showed up and carted the tub to the location that I had prepared and pre-wired. They placed the spa, connected it and filled it with water. They also walked me through the chemical process then shook my hand and away they went. We got a five-person spa that's circular in size, and we're quite pleased with the quality.

Our experience with Marquis Spas was fantastic. We love that thing. The quality is top-notch. Dusty was our guy and he took care of us. There were no issues. It came in early and they placed it, and then everything was good.

We're having a hard time doing the pH on our Marquis spa. They told me at the fair where we bought it that they were going to come out and get it going for us. But they didn't. They just came and set it up. So now, we're trying to figure it out. And we're having a hard time getting the water right. It's like all milky and I'm not too happy with it. We used the spa without a filter because I didn't know it didn't have one. So then I have to go get a filter from them. Their customer service was good because they wanted to sell. But you need to do your homework on the Marquis spa before you purchase one to know what you're doing and what you're buying.

The sales rep explained everything about the Marquis spa. They did a good job during the installation. They were very clean and helpful. The spa is nice.

I purchased a Marquis Spa for approximately 15k and put it in the same spot as my Coast Spa. After a couple of years it started making large spots of wear all around the spa and leaking. I contacted Albuquerque Spas who came out after a couple of months and we didn't hear anything from them, no commitment to their customers. Come to find out our claim was denied by Marquis for uncovering our hot tub???? We take care of our hot tub and the previous hot tub in the same location lasted 15 years. I am very disappointed in their product and their lack of service and empathy for our situation. I believe this was a problem with their manufacturing of their product and don't want anyone else spending so much money on a product they say they guarantee but do not honor their so called commitment to their customer. Buyers beware of this company unless you want to flush 15k down the drain.

My experience with their dealer has been pretty positive and they've been very helpful in understanding what different options they have from a product and a financing perspective. I called them a couple of times to ask questions about the tub and then they've been responsive. Also, they were very helpful in uninstalling an old tub that I had. They came in and took the old tub. We're happy with the craftsmanship.

I had a great experience with Marquis Spas previously. Nothing went wrong and the service was great. That's why I decided to go with the same tub. We bought a beach house, and it was a cut-out on the deck, so I had to get the same exact one. It was quite the ordeal to get it installed. We had to have a crane come in and pull out the other one. Our house is very tall, so there was no way to get it out other than a crane. It was a long process, but we got it done. It went well, and we love the tub. However, our experience with the dealer was not good. We're in a different area and the people are a little different.

Our Marquis hot tub is more comfortable than the other brands we had before. I like the ease of all the chlorine and mineral that automatically got little cartridges. I like that the filter doesn't take up quite as much room as our old one. The guy we bought from went above and beyond to make sure we were happy. He did a really good job. Last week, one of the panels had a nick in it, and they had called and wanted to know if we had decided on steps and to make sure we're still satisfied. As far as the installation, the owner came out and the other guy that does the service work came out and they were both excellent. It didn't take them very long at all. Everything was all wired up. They hooked up the spa. By the next morning, we were in it. It's excellent. Everything seems to work great.

We bought the hot tub at the spring home and garden show and we got a really good deal so we upgraded it quite a bit. It has MicroSilk, waterfall, and maximum jets and it's a three-person spa. It takes a little getting used to because with the old spa, we had a lot more control with the control panel. This one does it pretty much by itself. We do have a small leak but they'll be back on Friday to figure out where it is.

The MicroSilk of the spa is really nice and the controls are really nice on it. They're very user-friendly. It's a really good product. Marquis is the premium brand and they're top-notch.

We bought our spa and then we went in about a few days before it was supposed to be delivered. But they had sold it to somebody else. They reordered another one for us and it took six weeks. They delivered it and it's a very nice spa. We like the way one person can open the cover. Also, I like the Microsilk and the jets. They're very therapeutic. But I wish they were a little stronger. Also, when I'm trying to take advantage of the jets, I float up and I have to fight to be able to stay in the position to get the jet on my shoulder.

I've had a Marquis for a long time, and this time, I chose a hot tub that's designed for three people. It's a little smaller than what I've had before, and I like it because it has powerful jets. It covers my neck, shoulders, and back, which is what I need. I use the hot tub four times a week, and it's very good.

We went to look at the Bullfrog and the Marquis, and we thought Marquis looked better. Also, it was a size we wanted to use on the back porch. We didn't have a lot of room for a big spa, so we got a three-person that would fit fine. Everything was on the up and up. The only problem we had was that they had some bad weather when we ordered it, and it delayed the shipment of it. We didn't get it as fast as we thought it should have. The guy came and put it down. We had to do the wiring ourselves because they said it was against their policy. So, we had to have an electrician and wire the 220 and all that stuff. We're pleased with our hot tub. It was built pretty well. We use it almost daily. We’re older, and it seems to help the joints. It's enjoyable and relaxing. We had a good experience.

The installers were good. The electrician did not have a wire long enough to go where we wanna go. But they made it work and everything went off really well. The Marquis dealer still helps me out and answers all my questions. But the seat for the head rest thing doesn't fit right and it keeps falling off. A couple of my knobs keep falling off as well. Other than that, I enjoy owning my first hot tub. The ability to have a place to soak adds a lot to my house. I've recommended Marquis to my family.

We got the Marquis Resort hot tub and it fit the needs we had for the tub. The dealer was great to deal with. They were extremely knowledgeable and had a lot of expertise. We enjoyed the process with them. The installation was crazy because it was inside a screened-in porch and re-set into the floor. So, the dealer had to get a heavy piece of equipment in. They did that all and pulled the 800-pound old tub out. They then put a new tub into the side of the building and back into the same hole. I'm getting older and I'm a runner. The tub helps with joint pain and feeling better after I work out. We're very happy with it.

The reps took care of us and made us feel like they cared. It was a great experience. We put a down payment, and then the dealer waited for the Marquis spa to get delivered to them, and they booked a date with us. They came, installed it, and showed us how to use it. The quality is very good. We like everything about it. We have the Bluetooth speaker set up and the light package. The pad where you put in information, there are only two speakers there. I wish they had two in the back. I just want more of a surrounding feeling, not just coming from one direction. When I'm on the opposite side of where the speakers are, if I have the jets on, I have to have the speakers loud, which means it's loud outside of the hot tub. So, I’d prefer if there was a speaker by my head on all four corners, so then you don't have to have the speakers so loud. Also, a lot of people can't afford Marquis. Everything else, I love.