Marquis Spas Reviews

The headrest are all melting. I keep the chemical balance correct and the Jacuzzi is only a few years old. My research shows that this is a common problem with the new model Marquis spas. I think that the company should issue a recall and send replacements.

Don’t buy a Marquis Spa. They are lemons. We have had ours for less than 2 years and in that 2 years, it has worked for less than 3 months. Not worth your time or money, especially from a company that doesn’t care about the needs of their customers. Marquis is a joke.

What is going on? I have owned one of your top-of-the-line hot tubs, "The Resort" since 2017. It's a great hot tub and we use it much. About 6 months ago the main circuit board went bad. Called the dealer where I bought the hot tub from, and they said they would order the part and be out to install in a week or two. A month went by, and I called them back and they told me they are having trouble getting parts from you. I even tried another hot tub repair company and got the same results. I paid a lot of money only to have a hot tub that should have lasted 20 years been now dead only after 7. I build my whole deck around it. I'm at wit's end. I've wasted 12k on a product from a company that I thought had a great reputation that can't supply repair parts for a hot tub only 7 years old. I know you've move but that's not an excuse. What do you suggest I do?

I am in Roseville, CA, at first I loved my spa. However, the control panel has started to malfunction and my MicroSilk pump has gone out. Marquis was sold to another company and new dealers are having trouble parts. I had a tech come out for an evaluation in October 2023 but it's now May 2024 and no one will call me back. I will tell anyone who will listen NOT to buy a Marquis hot tub!

Marquis tubs and the people (82nd St location) ARE the BEST!!! From Ryan to Dean to John and everyone in between including Brian at Fulton Crane and Chris with hot tub moving! The tub is GREAT! And Quiet! I would give 100 STARS if I could? Kent **

I purchased a spa less than 6 months ago. Service man has been back 4 times but never found what was wrong. Finally he end up ordering a new control panel in January. The part is still not available and the Service team has no idea when it will be. Just call back for an update in a few weeks is the service I received. So, brand new spa that needs repairs right out of the shop. Company has no idea when they will be available and the solution is for me to call back in a few weeks. I didn't even get to tell them about the spa seat that isn't lined up right. Best seat in the house and I have to keep my head tilted to the right to get comfortable. When I mentioned it to the service guy when he was at the house, his immediate response was about how his OCD would go crazy with that.

Marquis hot tubs look nice and appealing. It’s hard to know why someone would choose these hot tubs compared to many others sold in stores and online. I think they should have the base prices more visible on the products in retail stores and online - sometimes they didn’t show the starting prices on the hot tubs or the cost of accessories. It’s easy to get confused and paranoid in these situations. They could also show customers basic pricing fact sheets (such as typical price ranges). Written info about the logistics of buying a hot tub could be useful. That includes where they can be placed, what to expect with installation, maintenance and more. That would reduce power struggles and unknowns. No need for high pressure sales tactics or mysterious conversations.

We love the spa from Marquis. My husband suffers from neuropathy and walking is an issue. I can't leave him alone to walk so this would be one of the best ways that he could get exercise and stay home, and I'm there. We both get in it, do our exercise and swim around. Marquis brought in everything including the electrical people. I didn't have to do anything other than pay for it. Everybody was nice and good.

I like the design of Marquis very much. The size is perfect. It has everything that we need for a small family. We are a family of four or five. My kids are loving the tub. The LED lights are awesome in the night. The jets are also cool. It also has a bunch of different settings that we could use to personalize that, so that's cool, too.

We don't like the Marquis spa that we got. We're first time spa purchasers. We don't feel like we were educated enough. The dial to turn the temperature is not a simple up and down arrow. You have to push a button and then do something else to push other buttons to change the temperature. We got it stuck, right off the bat, on 60 degrees. So, it wasn't hot. We called the company and they were like, "Yeah. Well, if you want us to come out, it's gonna be a $250 charge." We got threatened, and it made me mad. We left a bad review saying, "This is no good. We don't know what we're doing. And right away, it was set at 60 something degrees and we weren't hot." They ended up sending somebody out for free after we wrote a bad review, but we're not that happy.