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Marquis Spas Reviews

3.7
873 reviews
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About Marquis Spas

Every Marquis hot tub delivers a relaxing and enjoyable hydrotherapy experience. From its Signature and Vector21 series to its Celebrity Hot Tubs, Marquis offers a large selection of models to match your therapy needs and budget.

Pros
  • Variety of accessories
  • Positive reviews
  • Highly customizable
Cons
  • Pricing not available online

Featured Reviews

Lake City, PA
Verified purchase
Marquis' value made me go with them. The installation of the tub was excellent — they did a great job and they were on time. They were professional and helpful, too. The tub is we...

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Erie, PA
Verified purchase
While doing comparison shopping, we went into two other shops in our town that sold hot tubs. Ultimately, we were most satisfied with Marquis. And we were extra satisfied with the...

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About Marquis Spas

Marquis has state-of-the-art spas that are elegant and practical, offering unmatched therapeutic and ergonomic designs that support customers and help them relax. Its models comply with the most stringent energy efficiency regulations and use fewer chemicals than other products. Marquis has been named a Spasearch Certified Brand every year since 2006 and is consistently recognized for its customer service.

You can purchase a wide range of accessories for your hot tub, including Marquis filters, filter replacements, covers and cover lifts. You can also personalize your Marquis hot tub cover to match your home's decor.

Marquis Spas models

Marquis offers a broad range of models for customers to choose from, ranging from basic to premium options. All models include advanced hydrotherapy features and qualities that are beneficial to a wide variety of needs.

  • Signature series hot tubs: Marquis designed the Signature Series models with style in mind. Each tub includes features like reflexology foot patterns and exclusive cabinet panels. Marquis hot tubs in the Signature series can fit three to five people. Each model includes between 32 and 82 directional and hydromassage jets.
  • Vector 21 series hot tubs: Vector21 models offer more personalized controls than other models and have specific JetPods to focus on your pain points. Vector 21 tubs include Valves (V3) systems that direct up to 100% of the pump's water flow toward specific seats. Marquis' Vector21 models allow for a maximum temperature of 104 degrees. Vector 21 series hot tubs can accommodate three to seven people, and each model has between 22 and 44 jets.
  • Marquis Elite series hot tubs: Marquis Elite hot tubs deliver quieter, more efficient operation and a better hydrotherapy experience at an affordable price. Its water delivery system keeps water perfectly balanced at all times, and its innovative ConstantClean water management system filters more water than other brands in a fraction of the time. Marquis Elite hot tubs can accommodate up to seven people, and each tub has between 22 and 51 jets.
  • Celebrity series hot tubs: Marquis designed the Celebrity hot tub models to stand out from the crowd. You can upgrade almost all models to include the optional Motown audio system with Bluetooth connectivity. The spas can seat up to seven people and include up to 70 jets.

Marquis hot tub prices

While Marquis Spas doesn’t outline its prices online, customers can visit a local dealer in person to see the company's products and learn more about cost. Marquis Spas offers financing options on some models, and customers can schedule a test soak to try out the tub before purchasing it.

Marquis Spas maintenance

Customers must clean and regularly balance their tub's pH and alkalinity levels. All of Marquis Spas’ hot tubs run on a filtration system designed to provide the highest level of cleanliness and support. Marquis spas chemicals, cleaners and balancers, which are specifically designed for the company’s system, are sold through local dealers. If any issues occur, you can find Marquis Spas repair locally or use Marquis parts to do DIY fixes as necessary.

Optional Marquis Spas features

Marquis Spas' customers can choose to add additional upgrades like aromatherapy, lighting, audio and Bluetooth capability.

  • Audio options: All Marquis Spas include Bluetooth capabilities that let you play your favorite music or audiobooks from the comfort of your tub. Customers can add USB capabilities, RF remotes and auxiliary cables.
  • Lighting options: All models include LED lighting, and customers can choose to upgrade to additional multicolor LEDs on the interior or exterior of the spa. These lights come with variable color modes and transitions.
  • Aromatherapy: Marquis Spas aromatherapy options — Aroma Infusions and SpaZazz — are designed to create a relaxing environment. For this feature, Marquis added a button to the tub that dispenses liquid essences and botanicals into the spa water.
  • Marquis Environments: Marquis Environments help transform your tub into an entertainment space with benches, towel racks and steps.
  • MicroSilk: MicroSilk hydrotherapy is an anti-aging treatment. It utilizes negatively charged bubbles that are 50 to 100 times smaller than your hot tub’s normal bubbles to energize skin cells and increase serotonin levels.

Marquis Spas FAQ

Do all Marquis hot tubs come with a cover?

All Marquis hot tubs come with a DuraCover hot tub cover. If your cover is damaged or you'd like to replace it with a new one, you can buy one online. You can also purchase a cover lift.

Do Marquis Spas come with a warranty?

Yes, Marquis hot tubs come with the company's owner's protection plan, which is one of the most comprehensive in the industry. Depending on the model, the warranty covers the structure for five or 10 years, the acrylic surface for two or more years, the plumbing for at least three years and the exterior, parts and components for at least one year.

How much is a Marquis Euphoria hot tub?

The Marquis Euphoria hot tub costs around $14,000. The Euphoria tub is a deluxe tub that seats seven people comfortably. It includes a wide variety of additional features that other tubs don't, including whirlpool therapy, an MQTouch color touch screen and multiple color options.

How do you drain a Marquis hot tub?

The first step to draining a Marquis hot tub is to turn off the power or unplug the tub. After locating the hose connector on the outside of the spa, remove the bib plug and place the other end of the hose in an approved draining location. Turn the drain valve counterclockwise to unlock it, which allows the water to flow through the hose. After draining, make sure to close the valve, disconnect the hose and reinsert the plug.

Do we recommend Marquis Spas?

Yes, we recommend Marquis Spas. Marquis Spas is a trusted name in the hot tub industry, and the company's products are proven to last. With a multitude of features and benefits on Marquis' more than 25 available models, you're bound to find the right Marquis Spa for your needs and budget.

Marquis Spas Reviews

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    2 featured reviews
    How do I know I can trust these reviews about Marquis Spas?
    • 4,642,665 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Review featured by Marquis Spas
    Verified purchase
    Staff

    Reviewed Oct. 28, 2023

    We love the spa from Marquis. My husband suffers from neuropathy and walking is an issue. I can't leave him alone to walk so this would be one of the best ways that he could get exercise and stay home, and I'm there. We both get in it, do our exercise and swim around. Marquis brought in everything including the electrical people. I didn't have to do anything other than pay for it. Everybody was nice and good.

    We had an issue with putting down one side of the cover. So, I contacted Marquis and the guy came out. And it wasn't anything, it was just me. I was too short and didn't have enough leverage. So we fixed that. He showed me how to take the filters out, which I kinda knew. And he told me what to do. He said I should plan a day and do it every two weeks on that day. He gave me the chemicals and told me not to put one if I put the other one. It will counteract that. He went through a lot and that was helpful. Other than that, it's a learning experience, trying to learn what the dials are. But I got Google, and I can always use that to find out if it doesn't explain.

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    Review featured by Marquis Spas
    Verified purchase
    PriceStaff

    Reviewed Oct. 25, 2023

    I like the design of Marquis very much. The size is perfect. It has everything that we need for a small family. We are a family of four or five. My kids are loving the tub. The LED lights are awesome in the night. The jets are also cool. It also has a bunch of different settings that we could use to personalize that, so that's cool, too.

    The sales rep was very cordial and accommodating. The sales rep was particularly pursuant about making it very compliant in terms of the electrical connections, to make sure that there are no trip hazards or electrical issues. I like that part very much because of some of the small details on how to cover the electrical outlets and how to make it more secure, especially with the kids at home, we had that covered. The sales rep was very knowledgeable and walked me through, plus they gave us a couple of months of supplies to make it the pH balance, the alkaline. They're all important aspects alongside the electrical - the health and safety, which were covered by the sales rep. The price was on the stiffer side. But the material and the kind of things that they used, they are definitely something which cost. I also heard the lifespan of this product is going to be 20 years. It's worth it.

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    Reviewed Dec. 27, 2024

    The headrest are all melting. I keep the chemical balance correct and the Jacuzzi is only a few years old. My research shows that this is a common problem with the new model Marquis spas. I think that the company should issue a recall and send replacements.

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      Reviewed Nov. 27, 2024

      Don’t buy a Marquis Spa. They are lemons. We have had ours for less than 2 years and in that 2 years, it has worked for less than 3 months. Not worth your time or money, especially from a company that doesn’t care about the needs of their customers. Marquis is a joke.

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      Customer Service

      Reviewed Sept. 5, 2024

      What is going on? I have owned one of your top-of-the-line hot tubs, "The Resort" since 2017. It's a great hot tub and we use it much. About 6 months ago the main circuit board went bad. Called the dealer where I bought the hot tub from, and they said they would order the part and be out to install in a week or two. A month went by, and I called them back and they told me they are having trouble getting parts from you. I even tried another hot tub repair company and got the same results. I paid a lot of money only to have a hot tub that should have lasted 20 years been now dead only after 7. I build my whole deck around it. I'm at wit's end. I've wasted 12k on a product from a company that I thought had a great reputation that can't supply repair parts for a hot tub only 7 years old. I know you've move but that's not an excuse. What do you suggest I do?

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      Customer Service

      Reviewed May 3, 2024

      I am in Roseville, CA, at first I loved my spa. However, the control panel has started to malfunction and my MicroSilk pump has gone out. Marquis was sold to another company and new dealers are having trouble parts. I had a tech come out for an evaluation in October 2023 but it's now May 2024 and no one will call me back. I will tell anyone who will listen NOT to buy a Marquis hot tub!

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      Staff

      Reviewed April 13, 2024

      Marquis tubs and the people (82nd St location) ARE the BEST!!! From Ryan to Dean to John and everyone in between including Brian at Fulton Crane and Chris with hot tub moving! The tub is GREAT! And Quiet! I would give 100 STARS if I could? Kent **

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      Customer ServiceStaff

      Reviewed March 8, 2024

      I purchased a spa less than 6 months ago. Service man has been back 4 times but never found what was wrong. Finally he end up ordering a new control panel in January. The part is still not available and the Service team has no idea when it will be. Just call back for an update in a few weeks is the service I received. So, brand new spa that needs repairs right out of the shop. Company has no idea when they will be available and the solution is for me to call back in a few weeks. I didn't even get to tell them about the spa seat that isn't lined up right. Best seat in the house and I have to keep my head tilted to the right to get comfortable. When I mentioned it to the service guy when he was at the house, his immediate response was about how his OCD would go crazy with that.

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      Installation & SetupSales & MarketingPriceMaintenance

      Reviewed Dec. 2, 2023

      Marquis hot tubs look nice and appealing. It’s hard to know why someone would choose these hot tubs compared to many others sold in stores and online. I think they should have the base prices more visible on the products in retail stores and online - sometimes they didn’t show the starting prices on the hot tubs or the cost of accessories. It’s easy to get confused and paranoid in these situations. They could also show customers basic pricing fact sheets (such as typical price ranges). Written info about the logistics of buying a hot tub could be useful. That includes where they can be placed, what to expect with installation, maintenance and more. That would reduce power struggles and unknowns. No need for high pressure sales tactics or mysterious conversations.

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      Customer ServiceInstallation & SetupPrice

      Reviewed Oct. 18, 2023

      We don't like the Marquis spa that we got. We're first time spa purchasers. We don't feel like we were educated enough. The dial to turn the temperature is not a simple up and down arrow. You have to push a button and then do something else to push other buttons to change the temperature. We got it stuck, right off the bat, on 60 degrees. So, it wasn't hot. We called the company and they were like, "Yeah. Well, if you want us to come out, it's gonna be a $250 charge." We got threatened, and it made me mad. We left a bad review saying, "This is no good. We don't know what we're doing. And right away, it was set at 60 something degrees and we weren't hot." They ended up sending somebody out for free after we wrote a bad review, but we're not that happy.

      The model that we got was simple looking. We thought simple looking is what we want since we've never had a spa before. I just feel like it's a junkie one from China. I don't know where it was made. It feels like it's not that good a quality. One of the jets in one of the seats aren't even really working right now. We haven't bothered to call and bother somebody about it. Unfortunately, the dials that we got are junk. So when you wanna turn up the temperature, you have to hit buttons, hold down buttons and jiggle buttons. It's such a hard process to change the temperature that we don't change the temperature at all.

      After the installation, they left a pamphlet of something and tried to explain to me some complex way of managing the chemicals, which I still don't understand how to do. I've had to drain it three times now because I can't get the chemicals right. Overall, it's been a bad deal. Last time, none of the buttons were working. They said, "We've hit a button to put it into demo mode." We were like, "We don't know how to fix this." This was right off the bat. We never had even sat in the Jacuzzi. It was a month where we just had a Jacuzzi that we couldn't even use before we tried calling and messing with them. They eventually came out, and I was happy they didn't try and charge us, but it just hasn't been a good experience all the way around.

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      Verified purchase
      Staff

      Reviewed Oct. 1, 2023

      We dealt with Andy of Custom Fireplace & Barbecue and I think the world of him. He was fantastic to deal with all the way through. Also, the installers did an incredible job. They had to take out the old tub and they had to bring the new tub up 50 yards from the street and through some narrow areas. They had to disassemble a fence structure and put up a temporary support in order to get the new tub in and they replaced the fence perfectly. Also, they showed up when they said they would and they finished when they said they would. They kept the job site clean for the two days it took them to do it. I couldn't speak more highly of them if I tried.

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      Installation & SetupPunctuality & SpeedStaff

      Reviewed Sept. 30, 2023

      My initial conversations with the Marquis' reps and the information I got about the hot tub were good. It was all very informative and I didn't feel pressured to make a decision. Also, the dealer helped me figure out if I would be able to get a larger spa in my backyard. It turned out that I could not, even using larger lifts, given the configuration of the street and power lines. But as far as the installation, it was not so smooth.

      I picked the smallest available spa since I needed to be able to fit that spa to the side entrance to my backyard. But it was the only spa that was the largest I could get. I have it plugged into 220 volts with a 50-amp breaker. I have the version that has a more powerful pump that enables it to work simultaneously with heating. That's what's important to me, that I can enjoy the spa and it doesn't get colder as I'm enjoying it. I also have the MicroSilk, which I use very often. I love that feature and it's super awesome because it's quieter than the regular operation of a spa. It's a very good setup where I have guests and there's more people in the spa and we are talking. It's harder to talk over the faster setup of the jets, but it's easy to talk over the MicroSilk.

      I talked to the dealer extensively about noise at night in relation to the pump, because that spa did not have an additional pump. But given that it operates pumps in two modes, fast and slow, I'm still very happy with it. It's quiet enough for my needs. The quality of the spa is all very good. In fact, I drilled holes in my spa to change the direction where the power cables come out of it. It was pre-set up such that the power has to be plugged in on the left side, but it made more sense for me to plug it from the right side. I drilled in the exterior material, so I could tell the quality of the material used is not the best. Also, the way that the screws are done when I have to drain the spa is not the best. But as far as the spa itself, using it, the inside of it, and the jets, all of that feels high quality to me and I'm very happy with that.

      I would recommend the spa. My specific spa is not super flexible on setting up the schedule for filtering, but there's a module that I could purchase. So, after doing a little bit of research on it, I decided against it and kept it in the default setting. But I wish they could have more flexibility in setting up the schedule. Outside of that, the base experience is super solid and I love the material on the inside. It's also very easy to maintain. It doesn't drain fully because of how the seats are set up. But I understand that because of how low the spa is, it does change the layout that you need to do for the moldings so that it's comfortable for people. I have to remove the water afterwards. I have Shop-Vac, so I just suck it all out afterwards.

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      Marquis Spas Company Information

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      Company Name:
      Marquis Spas
      Company Type:
      Private
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      Country:
      United States
      Website:
      www.marquisspas.com

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