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Marquis Spas Reviews

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About Marquis Spas

Every Marquis hot tub delivers a relaxing and enjoyable hydrotherapy experience. From its Signature and Vector21 series to its Celebrity Hot Tubs, Marquis offers a large selection of models to match your therapy needs and budget.

Visit www.marquisspas.com/lp/welcome-from-consumeraffairs
Pros
  • Variety of accessories
  • Positive reviews
  • Highly customizable
Cons
  • Pricing not available online

Marquis Spas Reviews

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    Page 4 Reviews 230 - 380
    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 15, 2018

    We're having a house built and our contractor works for the dealer in Bend. Marquis was highly recommended. We've had it for 10 months now and we're liking it very much. I like the upper back jets and then the laydown bench. I can always lay in there after I've been skiing or mountain biking. The reps at Marquis have been very good too. When we had a problem with one of the adjustable air things that locked up and snapped, the guy that came out to service it said that Marquis had an issue with that and instead of just fixing the one, he replaced all of them. I appreciated the fact that they recognized the issue and fixed it all at once instead of waiting for all the calls. Still, I'm learning my way around it. It's a learn as you go kind of thing as to how do you wanna adjust your air and which jets are on and what switch. But the Marquis people have been very responsive whenever I had questions, and so is the dealer.

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    Reviewed Dec. 14, 2018

    The installers of our Marquis spa were outstanding. We do not like that the cover for the filter does not have any weight to it though, so it floats off any time the water level pushes it off the top of the filter. If we get a couple people in there, the water level goes up and then that cover floats off. If it latched down or sat up higher in the hot tub, that would be a better design. If it floats off, we just take it off until we get out and put it back on.

    Also, it’s not easy to figure out which knobs operate which jets. Our previous hot tub is designed that the jets were on with the knob that it adjusted. So it was easy to determine if we were on the north side of the spa and the jets are on the north side of the spa, use the knob on the north side of the spa. This one is not designed like that and the manual does not give a description as to which knob runs which jets. So a solution to the problem would be if the manual would say this knob controls these jets. Otherwise, when we’re in there, we just turn the knobs until we get it to work where we want it to. Other than that, there are a ton of jets in the tub and they are fabulous.

    The tub that we purchased before was the cream of the crop at that time and this Marquis has outperformed what we purchased before. The filtering system with this spa is easier to take care of than the previous spa and my family fully believe that they are medical devices. Two of the four of us have migraine headaches and it is fabulous to get in the spa when you have a migraine headache. The pressure on the back of the neck and the back of the head from the jets is fabulous along with the water temperature, helps relax. The other two of us both have muscle and musculoskeletal problems and both of them get in the tub for the simple relief of pain. Plus, there is the pressure aspect of kids that are in it a lot with friends. If you want your house to be the hub of entertainment, you wanna know what your kids are doing and you know that they’re safe, you need a spa at your house. Everybody wants to come to your house.

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    Customer ServiceStaff

    Reviewed Dec. 13, 2018

    We really like our Marquis hot tub. We get in it quite a bit. I just wish they would’ve told us how to handle the flushing of the pipes so that we didn’t get the debris set in there that took us forever to get out. We called the people and they told us that we had to drain it and keep doing that to the chunks of stuff out. That was disappointing. Other than that, we like everything and I would recommend it.

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    Reviewed Dec. 13, 2018

    Marquis hot tub seemed to have the most jets and features that we wanted, and we like the look of it the best. It's been a nice addition to our Taho home and we love it.

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    Warranty

    Reviewed Dec. 12, 2018

    I am a hot tub dealer. I sell two different tubs, Marquis and a different line, and Marquis is definitely the better line. I personally own a Marquis Spa hot tub and I installed it myself. I like it. A good thing about them is they improved the warranties on it. I’ve one bad thing happened this year. I did a bunch of warranty work and I ordered something and they forgot to send it. We had to replace some diverters, but they fixed the issue on it.

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    Installation & SetupStaff

    Reviewed Dec. 11, 2018

    From the research and looking up Marquis Spas, I went ahead with it due to the availability and pricing. The people we bought the tub from installed it and they were great. They were in and out. Dealing with the Marquis Spas' representatives was very good too. They were efficient. But the monthly service is my concern because someone was supposed to be here yesterday. They told me that they were here and I had no idea that they had come by. They have one guy who’s really good and one guy who’s okay. I don’t know if he was here yesterday. They should leave a sticker or a note to say what they did. I’ve asked them to do that before but they don’t do that. But when two of the panels were warped, they replaced those. There was moisture in the display and they replaced that. It’s a good tub. We use it once or twice a week and it works well. We like it.

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    Reviewed Dec. 11, 2018

    We've had our Marquis tub for two years now and we haven't had a problem with it. We use it three times a week for relaxation. We had a Sundance unit prior and the Marquis one has more lights.

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    Installation & SetupPunctuality & Speed

    Reviewed Dec. 10, 2018

    Our Marquis tub is better than my old hot tub, plus it is 20 years newer. The installers were on time, and installation went fine. I had to go back for chemical, and they’ve had to replace a couple of pads on it and so far, I’ve had no issues with it. I use it twice a week. It’s great for the muscles when you get sore.

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    Installation & SetupStaff

    Reviewed Dec. 9, 2018

    I like the quality of the hot tub of Marquis itself. The acrylic was the thickest one I’ve seen, the style of it, the durability that I had reviewed from other people online. It’s just an awesome hot tub. My husband installed it himself and did all the wiring. He was very pleased with how easy it was. We use the tub every day and I like that it’s hot, but it could be hotter. But I know they couldn’t do it any hotter. I also wish they could come out with different accessories that I could add to it, like a shelf or bar tops and stuff like that that I could actually mount on. But they were awesome. I worked with his General Manager, Chris, and the owner’s name is John. We went to the main location in Lynchburg and got the one we got. But there is a satellite in Madison Heights that’s close to our house.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Dec. 9, 2018

    Marquis Spas was what was available at the dealership in Brainerd. I went over there and a Marquis tub was on display. I liked it and so I went for it. Thereafter, the customer service reps whom I dealt with were easy to work with. When the time came for the tub to be installed, the team who came out had to do it in winter time. The tub was a tight fit for where it had to go and it had to go through a couple of doorways. They did an excellent job setting that up. This is the fourth tub I've had and I don't feel the jets are quite as strong as what I had on my other tub. Still, I know what to expect with Marquis.

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    Customer ServicePrice

    Reviewed Dec. 8, 2018

    I purchased a $16,000 Marquis Euphoria. It was expensive but the research I did recommended them because of where the jets were located and each seat was different. My orthopedic surgeon said that the warm water would be beneficial so I bought it. I knew I wanted a Marquis Euphoria with MicroSilk and I wanted the lights. I knew the size of steps I wanted and I knew the color and the color of the cover. I didn’t have to look at it. I knew exactly what I wanted and they found it. Then, they delivered it and everything was great for about 12 months. About the one year mark, two of the knobs broke. We weren’t rough with them at all. Then, the filters wouldn’t suction. I was just not very pleased. Then, we had the circuit board replaced, some kind of heater sensor.

    I keep it at 100 degrees year around and I couldn’t use it for several months because the vendor in Lynchburg was trying to talk me through what was going on because some of the jets were not functioning. If I cut on jet one, it would not go to full capacity. It would go strong and then when I hit it again, it would back up. What I didn’t know is that when the water is trying to heat, that it goes straight to full out. But the water shouldn’t have been heating because the cover had been on it for three weeks. They said to try to take the filters out and I did but I didn’t think that it was that issue.

    The dealer told me how to clean the filters because they thought they were clogged up as far as why that wouldn’t circulate. And I really wanted them to come down and check it out and the whole issue was there was gonna be a service call. I didn’t care. I bought a $16,000 spa. A $50 service call is not a big deal. But they didn’t come down which is whatever.

    They told me how to take out the things and I bought a solution because they told me what to buy. I bought it and soaked it, sprayed the filter, and then left it out. Then, I ran the jet and it still didn’t go to full capacity. The water had been flushed out, everything was clean. They didn’t know what was going on. I’ve been trying for about two weeks to get them down there. And they finally said they were gonna be in the area on a Friday but they didn’t come. So, the following Thursday, they called my cellphone and kinda hit me wrong. They said they were gonna be down in the area on Friday and I said that was what I was told last week as well. I just got frustrated. I had been dealing with that for about three weeks. It was the dead of winter and I couldn’t use my spa at all. I haven’t been able to use in over a month. Once I open the cover, I can use it. But it’s at 90 degrees and it drops like five degrees every five minutes because it’s not heating.

    They finally came down and apparently, the circuit board heater thing had to be replaced. They left a note on my front door saying what they did. They replaced the circuit board but there was no charge. I went back outside and the cover was down. I’ve got one of them Marquis covers. Also, my two filters were laying beside it on the patio. I’ve got concrete under it. It was just laying there so I didn’t think they were done. I called them and asked if they were coming back because apparently it was not done.

    I called and they finally put me in touch with the owner in Lynchburg and he called the people. They said it was fixed and I asked about the water temperature and why the jet side was not functioning. He said that the water temperature should be rising. It was blank when they left. I said that makes more sense because the water clearly wasn’t heating. It just hit me wrong that they made a trip down here and it appeared that it wasn’t finished because my two filters are laying out in the open air, on the patio, and the cover was down. I didn’t think they were done and it was mid-afternoon. I wanted to make sure they had finished it before they headed back to Lynchburg.

    This is year one and a half for the highest-end spa they had that I purchased. It’s kind of disconcerting that you spend that much money and it breaks. I realize that’s no one’s fault, but I don’t use it that often. It has a cover on it. It’s in an area that gets shade. So, it’s not like the sun’s baking in the summer. If I could get it back to them and get a different one, I probably would have. But nobody wants a used $16,000 spa.

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    Marquis Spas
    Response from Marquis Spas

    Thank you for letting us know. We will contact the dealer and find out what we can do to help.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Dec. 7, 2018

    I came home to use my Sundance spa after hunting one day and it had about a foot of ice in it, so it destroyed it. I was gonna buy another Sundance but the company I went back to didn’t sell Sundance anymore. They had Marquis instead and when I went in to the place in Billings to look at the tubs, I was somewhat impressed with them. The customer service representatives knew what they were talking about. I dealt with Holly and she was really good and very helpful. She gave me all the information I needed and she helped me out with my claim on my insurance. The delivery people delivered the tub and they picked up my old one. They were quick and friendly and they did a good job. I like my Marquis hot tub. I don’t like their filters quite as well because I have to change them a lot more often, but they don’t cost near as much.

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    PriceStaff

    Reviewed Dec. 6, 2018

    I liked the look of the Marquis spa. It was in a good price point and it looked like a good spa, too. The Marquis representatives were good in explaining everything, so our interaction was relaxing and comfortable. Everything went smoothly. The installers came out when they said they were gonna come out and they went over everything with me. I love everything about the spa but I don’t like the jets. The jets are fine but the turning on them is so loose. Every time I get in, I have to reset them. I set them where I want them and then when I come back, I have to redo it because they're way too loose. They should be a little firmer so when you turn it to open it, it should stay open. I talked to the place I bought the spa from and he just said that's the way they are. I would probably not buy another Marquis spa, but still, I was happy with the overall experience.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Dec. 5, 2018

    There is a shop near my house that is selling Marquis products. I compared them to the other ones the shop was selling, and I liked the Marquis. I was looking for a tub that has really good jets and has to be safe. I also have to be able to cover and lock it. I wanted the best brown and Marquis had a good one. It was a floor model where they got a good deal on it. The reps were wonderful. They gave a lot of information and insight, and then they came out and helped set up the tub. I live really close to the shop so I'm always over there, and they're very helpful and always available.

    The installation team was great. They were really friendly and very helpful too. They worked on time and showed me how to use all of my chemicals as well as gave me good tips on what not to do and what to do, which has caused my hot tub to last longer. We use the tub all the time and we love it. It's not totally self-cleaning, but it's a lot easier than some other spas. The Marquis is a great spa.

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    Installation & SetupMaintenanceStaff

    Reviewed Dec. 5, 2018

    The Hot Springs hot tub we had prior was larger and had an extra pump. It was okay, but I was looking for something that was a little less maintenance. So far, the maintenance has been much easier on this Marquis spa.So far, it had been relatively easy to maintain. What I’ve had to do to it has been minimal, and I’ve been more than happy with the operation.

    Prior to the installation, I communicated with Marquis at the manufacturer’s location about the hookup and the information that I was looking for to give my electrical people. They were very helpful and emailed me pictures and diagrams. For the installation, we had the electrical fellows stub out a wire, but then I don't know where the guys that came hooked up the tub. My electricians hooked it up. They made to set it in place.

    Marquis has two locations that are within 30 minutes of where I live. I‘ve gone to one of their locations and they’ve been terrific. They did a great job in helping me keep the water balance and recommended what I need to do. They also helped with any kind of little issues I’ve had with operations. The tub suited our needs. I use it two or three times a week and it gets me going in the morning. I’m satisfied with Marquis.

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    Installation & SetupPunctuality & Speed

    Reviewed Dec. 4, 2018

    I would highly recommend Marquis. We’ve been using it for a year and a half and we haven’t had any issues. My husband did a lot of research before deciding to go with them. The crew that did the installation was on time. A part got cracked and they were really awesome about replacing it. We use it for several times a week and it helps with pains and aches, and it increases relaxation.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 4, 2018

    We like our Marquis Spas 110-style hot tub. It worked out for what we needed, and we like its size and amperage. Purchasing the tub was great. When we had any questions, there was always an answer from the rep, and the answers have always been pertinent and right. The installers were great, and I watched them set the tub on our deck. I could tell they were experienced. They knew what they were doing. They put the stuff together very quickly. They knew exactly what part went where and they had it set up in less than an hour, and they were on their way. When we use our hot tub, we enjoy it. It does the job of what we bought it for.

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    Customer ServiceInstallation & Setup

    Reviewed Dec. 3, 2018

    Marquis is the only company that sold hot tubs that had unusual sizes. The majority of them are like 7x7, and Marquis sells corner units, some that are more rectangular versus square. The Marquis is my first hot tub and the installation was fine. Two guys brought the tub over and put it right in the spot where I wanted it. There was a bit of a motor issue, however, and something was rattling inside. I called them up and they sent me a brand new motor to put in which took care of the issue. Also, when there was water inside the control panel area, I called them up and they said that I was under my warranty, so it wasn't a problem. First, they said they ordered a new control panel and when that came in, they called me to schedule an appointment. Then another guy came out and installed it, and everything was fine. I’m very satisfied with the quality of the Marquis spa.

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    Installation & SetupStaff

    Reviewed Dec. 2, 2018

    I did some research and noticed that a local store carry Marquis Spas so I went in and talked to a salesperson. I also went to the spa show outside the town on a discount promotion and they had different types of spas there. I made a comparison and it seemed like the local brand and the dealership was highly reliable and good service. The salesman was excellent too, so we went with the Marquis tub and we were given a discount at that time.

    The retailer also did an excellent job on the installation. They brought a crane out and plopped the tub in the backyard. They took care of all that and it was very good service. Then, I had a minor problem where the automatic dispenser locked up and the local people handled that as well. For an old man, it’s nice and good to get in after my workouts. I’ve had an indoor pool and spa before, and I really used the pool. But now, having the Marquis tub is the best alternative to scaling down. I also recommended it to my son in Fresno and he’s dealing with the Fresno office in order to buy another one.

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    Installation & SetupPriceWarranty

    Reviewed Dec. 1, 2018

    We walked in a store and saw the Marquis hot tubs in person. I like the price point and the warranty was good. I was also impressed with the motor and the range of the jets. The retailer installed the tub and they were good. The Marquis tub is a lot better than our previous tub and we never regret buying it at all. We enjoy it and I recommend it.

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    Reviewed Nov. 30, 2018

    This is my second hot tub/spa & the first was a Caldera spa which I had for over 10 years. When I moved from Austin to Albuquerque, I missed using my spa & looked around and decided on the Marquis Spirit. Although there were some initial problems (having to do with the internal PVC tubing which was made by another manufacturer and had some "shedding" problems), once they were resolved (took about 3-4 internal "cleanings" conducted by the local distributor), it has been pretty much perfect.

    It is a smaller one than I had previously, but I love that it is deeper (in fact, I need to use a booster pillow) and I use it regularly at least twice daily: drink my coffee and read my waterproof Kindle in the morning & then get in again at the end of the day. I chose this one both because it had a smaller footprint, but also because the jets are strong & really help loosen up my lower back after a day of sitting. I would definitely recommend this hot tub (and have done so) and imagine that I will have it for years to come.

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    Reviewed Nov. 30, 2018

    I love Marquis Spas. My tub has been great. It’s a stress reliever.

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    Installation & SetupPriceStaff

    Reviewed Nov. 29, 2018

    When we were looking for the best opportunity to give us the most number of jets and best experience, we liked Marquis' efficiency and overall total cost of ownership. We had a suggested guy install the tub and it was very easy. Howard runs the place where we bought the chemicals from and he was helpful. We love the spa. It’s a place for us to relax. We have told people about it.

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    Staff

    Reviewed Nov. 28, 2018

    We have friends that had a Marquis Spas. We also looked at all the different hot tub brands, but that was where we ended up with. We bought it from a guy in Anacortes who was wonderful. We had lots of issues, and he figured them all out for us. The tub is going on two years this winter and our experience with it has been great.

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    Reviewed Nov. 27, 2018

    The only hot tub dealer in our town that I know about is a Marquis dealer. Based on the word and the reputation they have given us, I got a Marquis hot tub. The retailer came and dropped it off, but I was the one who ran the 50 Amp cord to the outlet, which was easy. It seems to perform as it’s supposed to. I've had it for about a year and a half now, and I use it all the time. Overall, the Marquis tub has a positive impact on my life.

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    Staff

    Reviewed Nov. 25, 2018

    A friend of mine had a Marquis hot tub and he liked his. That was good enough for me so I bought one, too. I have the unit for almost a year and half now and so far, I haven’t had any problems. It does really well. Sometimes, I don’t get to use it as much as I’d like to, but other than that, I’m satisfied. The reps I talked to have been great and fantastic as well. Recently, the cartridge filter that goes down the hose broke. But they’ve replaced it and it was still in warranty. It was really easy to have it replaced because all I had to was pull it out. I’ve had good service out of my Marquis hot tub. My friend that has one has had his for 10 years and the only thing he ever had to do to it was to replace the top of the heater. So, if mine does as well, I’ll be happy.

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    Installation & SetupStaff

    Reviewed Nov. 24, 2018

    I like the depth of the seating of the Marquis hot tub. I’m a bigger guy and it’s got that good ergonomic hair in it that I can get down into it. I have the hot tub for about a year and a half now and I like it. But there’s a spot where it’s noisy or has water agitation and if you like that spot, that’s not a good thing. Other than that, Marquis' reps answered all my questions and I had no issues with them. The installation was also perfect. Recently, I broke off a valve stem and I replaced it. It was very easy to do.

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    Reviewed Nov. 23, 2018

    We bought a used Marquis to find out if we were hot tub people. We had a used one for about three years and got rid of that one. But I liked it, so I bought another one. However, when we bought our brand new Marquis hot tub and then filled it for the first time, it heated up to temperature and it left like an oil film all the way around the hot tub. And then, the filters were fully covered in oil so we had to drain it and clean the tub.

    Placeway Pools was on the phone with Marquis and they were saying that no oils were used in the process of it. But I work with Aviation Fuel, I know exactly what oil looks like when it’s floating on top of the water. Nevertheless, I was given a new set of filters and a couple other things, and the tub was filled up. Another bad thing is their labeling. The water gets in between the actual sticker and then the plastic that covers the sticker started to delaminate. I always keep my hot tub at 104 degrees, and about every year, the stickers start to peel and then I have to replace them, which is annoying.

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    Installation & Setup

    Reviewed Nov. 22, 2018

    Marquis' dealer has been good and getting the hot tub installed was easy. However, I've had some problems with it. The dealer had to do a repair on it twice. It had a panel failure and they had to replace the control panel on it, and they also repaired the heater. The spa has the cartridges in it and the piece where you turn it, the handle snapped. It wasn't covered on the manufacturing warranty and I had to buy a replacement for it. I've had the Marquis spa for two years and I love it. However, with the two major component failures I've had, I'd hesitate to recommend it.

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    Response from Marquis Spas
    Thank you Linda,

    We are glad that the warranty covered the couple of the issues you have had in the last two years of ownership. We strive to build the highest quality products and when there is a problem we do our best to take of you under the warranty. Thank you again and you can always contact us at 1-800-275-0888 if you need us for anything.

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    Installation & Setup

    Reviewed Nov. 21, 2018

    When the Marquis team came out and installed the hot tub, they were very friendly, but they did not do any of the electrical hookups which I wasn’t aware of until they were on site, so I had to do that. Also, my old spa had two motors I could run everything in the tub on at the same time and with the Marquis tub, it's a little learning curve to get to either wanting the lower stuff or the back stuff. At first, I was unhappy with that but I have gotten used to it. I have fairly severe back problems, and the Marquis tub helped with some of that. There’s plenty of different positions in the spa that I can get in and get relief, but it would have been nice if the spa had a bigger filter system.

    Another thing is that some of the stickers in the control, where I punch in to turn the motors on, seemed to be mildewed under there and we’re not happy with that. They're a good spa and the finishes on them were nice, but there are some finishing that seemed to have an air leak and a lot of noise is made where the selector is. It goes to the different zones, but all in all, Marquis seemed like a solid-built spa and other than the hissing at the diffuser, it’s quiet.

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    Installation & SetupStaff

    Reviewed Nov. 20, 2018

    Marquis Spas has a good reputation, so I thought their hot tub would be a good one to get. I had a couple of other hot tub brands before, but they weren't very good. On the other hand, the Marquis tub has good quality and its therapeutic advantages were what I liked the most, so I went with it. I also liked all the different settings. The installation of the tub was excellent. The place that I bought it from did a really good job of taking care of me if I had any problems and I haven't had very many problems. I've owned my Marquis tub for two years and since its installation, it has made a big difference. For example, every morning and every night, I use it to get loosened up so I can function.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaffWarranty

    Reviewed Nov. 19, 2018

    When we moved permanently in 2004 we bought our first Marquis spa. There were a couple of things that went wrong, but they were all under warranty. We got it from Placeway Pools in Stevens Point, Wisconsin, and they are excellent. We wouldn't buy from anyone else. Not only the people in the store are very good, but the service department as well.

    We live a good 25 miles from the store. They came out, brought it in and installed it for us. We've had no problem with that whatsoever. They're very, very good and very quick to respond. We use our spa year-round. My husband travels, but when he's here, he's in it once in the morning and once at night. The spa made a huge difference in the way we feel. We're almost 70 and doing any type of hard work. We cut out our own wood and have a wood-burning stove. So there's a lot of physical stuff. I do a lot of gardening, so my back and arms get sore. All we have to do is just get in the tub for 20 minutes and it's all better. We can sleep better at night and we can get moving quicker in the morning. Therapeutically the spa has been wonderful. I know a couple of our sons have gotten other brands, and they're okay, but they're not as good as the Marquis have been for us.

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    Installation & SetupStaff

    Reviewed Nov. 18, 2018

    The installation of our Marquis spa went very smoothly. The guys who put it in were great. However, it took me a couple of days to figure out that the lights weren’t working. Apparently, they didn’t hook it up, but my husband said it was a plug underneath. He found it and plugged it in. We also had one strange issue and we contacted where we bought the spa from. They came right out and it was no problem at all. The spa has been great and we love it.

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    Installation & SetupStaff

    Reviewed Nov. 15, 2018

    We purchased a different brand of spa from Patio Pools before. So, when we moved we went to Patio Pools to buy a spa for our new home. We seriously looked at a couple of other spa companies. But the rep of Marquis spas was at the home show and he pointed out all the features and the quality of their hot tub and it just seemed overall like a much better product. Also, we had worked with Patio Pools before and we knew the service was good through them. We liked the way the Marquis tub is wrapped underneath and is well insulated. That makes it more energy-efficient and our previous spa didn't have that. Furthermore, we're near an open space at our new house, so there could be pack rats, and the insulation would help from having pests get up inside the tub to damage it.

    The installation of the tub went really well and the installers got it all set up and filled. Then, they went over how to use it. Since the tub was installed, I use it a lot during the summer because I use it like a pool to get cool. But when it's cold out during the winter, I don't use it as much. The tub is great and I love it. It makes me more relaxed. I would highly recommend purchasing a Marquis tub. I wouldn't want a different brand, given our experience with a previous brand. Marquis Spas has been awesome and we really like them.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaffWarranty

    Reviewed Nov. 14, 2018

    Marquis Spas has a good reputation. So, I drove to Salem and went to their showroom there, and I liked their spa. I custom-ordered it and it was fabricated quickly. I was able to pick my type of liner inside the spa as well as customize the outside shell. Then they delivered and installed the spa, and all that went fine. I signed up for their spa valet services, where they send somebody to service the spa every two weeks and keep it in proper condition. But that was where I ran into a problem. The people they sent out weren't completing the job or would say that they were here when they weren't, which I could prove because I have surveillance cameras. So then, they changed the people, hired somebody, and fixed that problem.

    I had a video surveillance, however, of one of the employees attempting to come into the sliding glass door in my backyard when he was supposed to be servicing the spa. His defense was that he was just trying to find me to tell me that he was out of door hanger slips and I was sitting at my kitchen table, but that didn't make any sense. I told him that he shouldn't be coming up to somebody's backdoor if they're sitting at the kitchen table anyway. We went back and forth with that, and I ended up discontinuing my service because I didn't like the vetted employees that they had.

    I bought the hot tub since I have lupus, an auto-immune disorder, so I have a lot of joint pains. I use my tub four to five times a week and I sit in there at the end of the day. I like that the spa has a reclining seat that I can lie in inside. But I've only had the spa for one year and already the display screen of the control panel is having some issues and may need to be replaced. It has a bunch of lines streaking through it. There should be a warranty covering that issue, but I haven't called them yet because I don't know whom to call now to have somebody come out and fix that.

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    Response from Marquis Spas
    Hello Heidi,

    We are happy to hear that you are enjoying you hot tub and it is helping with your medical condition. You may always contact headquarters if you feel you are not getting the help you need from the store. We have informed them of your concerns.

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    Staff

    Reviewed Nov. 12, 2018

    I did a fair bit of research on the different brands before the purchase and I settled on Marquis. The sales team at the trade show were knowledgeable. There was a crew that delivered it and got it set where we wanted it. We are very satisfied with the tub. We use it frequently and it has definitely been worth it. I would recommend Marquis.

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    Installation & Setup

    Reviewed Nov. 10, 2018

    When I went to the pool store that we use for pool supplies, they had the Marquis hot tub on display and it was a good fit. The people at the store explained what the higher-end spas offer versus the ones you get in Costco and they had the floor model available. When the hot tub came, we had no idea if it would be able to fit it through the gate in the fence, but it was simple. Although installing it was simple, we had to upgrade our electricity ‘cause the house is old so we just had to get the electricity outside.

    While the overall quality of the hot tub is exceptional, the panel where you hit the jet buttons is peeling off. It makes the hot tub look older. And that happened within six months, and it shouldn't ‘cause they’re not submerged in water. Also, the buttons still work, but it’s faded now. Despite the decal thing, I've recommended Marquis. The hot tub itself is great.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Nov. 8, 2018

    I absolutely love my Marquis spa. It's the Marquis Spirit and it's a little three-seater. I’m in it early in the morning and late at night and I love everything about it. It’s a perfect size for me and I love the color on the inside of it as well as how it runs. But my husband doesn’t get in to it. He doesn’t like hot tubs. But I’m cool with that because I’m a bathtub person and it’s kind of my own little spa.

    I got it from Job-Rite Pools in Akron and their reps were super. I love Kim, who is the owner of the place and was so knowledgeable and friendly. He told me that the spa is kind of private and almost like a bathtub. So, that's how I treat mine and I don't invite everybody to get into my bathtub. And whenever I go their store to take my water and get my chemicals checked, they’re knowledgeable and always share that knowledge with me. The guy who brought the hot tub over and installed it was also informative. It was up and running in no time.

    But when I went out of town, my spa was totally green when I came back. Nobody was in it and my husband didn’t mess with the chemicals. But it was okay because I drained it and they were informative on how to drain it out and what to do with it. Other than that, I have no problem with my spa and I tell everybody I talk to that I love my spa. I also tell them to buy the Marquis brand. In fact, my sister has a really big hot tub and I told her that she should drop down to a little one since it’s just her and her husband.

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    Staff

    Reviewed Nov. 7, 2018

    We live out in the mountains with nobody around and it's nice having the Marquis hot tub. It compares well and our other one was really old though. The people delivered it to the house and basically set it in the pad. I did everything from there myself. There was an LED light that was out after we first got it and so I contacted Marquis and they were great. I've also reached out to them for chemicals. I like them and would recommend them to a friend.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Nov. 6, 2018

    My sister is the store manager at one of Marquis' steam pool and spas. She, as well as others, have recommended Marquis. The installation went just as planned and scheduled. The tub works fine and we love it. My interactions with their reps were really good too. When we had a minor issue, they came by and repaired it really quickly. I would recommend Marquis.

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    Reviewed Nov. 5, 2018

    We went to a Marquis dealer and they were cool. This is the first tub we ever had and it has been pretty good. I like its quality.

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    Staff

    Reviewed Nov. 4, 2018

    We went into the Marquis showroom and Dana, the lady that helped us, gave us the information that we needed to decide and she was not pushy. We wound up holding up a little bit until before 4th of July. She said that she could get us the demo model and that there was an additional discount. That was what sealed the deal for us to do the purchase at that time. We love the tub and it was a really good experience. We referred them to one of my other friends that got a tub in the summer.

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    Installation & SetupPunctuality & SpeedStaffEase of Use

    Reviewed Nov. 3, 2018

    The Marquis reps were helpful. They showed me why the spa was really good and why it was different than all the rest, as well as the ease of use. I got the 7x7 tub and then the guys who installed it were awesome. They came over, put it right in place and got it all positioned for me. They were in and out fast, and they were great. The hot tub is good for all the aches and pains that I've got. It also does certain things to my feet and all that stuff that I need it to do. I definitely like them. However, the whole chemical thing is different for me. The chemicals that they use in all the normal spas were great and dandy, but I found a better thing that I don’t have to use the chlorine and the bromine, and it has been working really nicely. The Ozone is a big thing and my tub stays clean.

    The hot tub that I have is the Epic. It is really nice because I can turn on the bubbles or turn them off. There are also two levels of jet speed that I never had on my old tub. With the Marquis, I don’t have to have something blasting the whole time and then I can turn up the flow of that. It’s amazing. It’s got all the different options to not have the jets as strong for one person when the other person can still have really strong jets. The individual stations that I can turn up and down at different levels are great.

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    Reviewed Nov. 2, 2018

    We did a lot of research online, and then we went to a local dealer who did Marquis. We were impressed with the manager of the store. They had a Marquis filled with water for a wet run, and I was very impressed with that. We signed up for a maintenance plan that's every other month. There was one issue about something peeling off, and they replaced it. Whatever is of concern to us, which has never been substantial, is fixed the next time. The catalyst was a degenerative back disease, and I could not be more pleased with the relief I've experienced from using the hot tub regularly.

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    Installation & SetupPunctuality & Speed

    Reviewed Nov. 1, 2018

    I've had a Marquis tub for about two years now and we like it. I like its appearance and the rejuvenating bubbles that it adds. The salesman sold me on it and then wo guys came out and installed it quickly. We use the tub almost every day in the winter.

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    Installation & SetupStaff

    Reviewed Oct. 31, 2018

    The Marquis is a great tub. I have a bad back and it helps with that. Using it is also a good way to spend time with our family of five. We had our back deck completely redone and the tub is built-in to the deck. Our contractor and Rapid Spas handled the installation. Marquis' team is great and Rapid Spas are good people. I've had the tub for over a year and they still remember who I am when I go in to get chemicals. They’re very knowledgeable, too. I’ve recommended Marquis Spas to others.

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    Reviewed Oct. 30, 2018

    Currently, I have two Marquis tubs. I have one in my garage and another in my house. However, the jets fall apart. They keep coming out of holes in the hot tub and I've had to replace a dozen of them. The problems have been something with the cap or the little plastic lock. For a very expensive hot tub brand, Marquis has never replaced those parts for free and I've always had to pay for them. I have a bunch of those missing because they still keep coming apart. Though my newer tub from Marquis has been better, I've been having problems with the old one. Despite those problems, the tubs themselves have been comfortable. I'm a big runner and I've found the jets to be powerful. They hit me in the right spots at my hamstrings, calves and back.

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    Response from Marquis Spas

    Please call customer service at 800-275-0888 ext 260 to discuss the issue. We have advice and a solution.

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    Staff

    Reviewed Oct. 29, 2018

    John was one of our salesmen at the Leisure Time at Oklahoma City. He did a great job with the Marquis hot tub. He showed us all the features of it. But we haven't been pleased with the in-line distribution system as we thought we would be. We went for a floating dispenser for our chemical and chlorine, but it wasn't working properly for us. It wouldn't keep the chemical for some reason. The in-line and chemical system works, but it just wasn't dispensing in the quantities in using the cartridges all the way. Other than that, we've thoroughly enjoyed the hot tub and it has worked perfectly.

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    MaintenanceStaffWarranty

    Reviewed Oct. 28, 2018

    I’ve had my Marquis hot tub for a year and three months. I had a Hot Springs and another one and both were a little bit more powerful. They had two pumps. The Marquis hot tub I got is nice. I have sitting options for the size. But it doesn’t work and I had the people look at it from the warranty. They came and looked at it a month ago. It started working before that and then they said it was fine. But now, it’s not working again. So, they thought it was maybe electrical problems. I called the electrical place last Wednesday and they said they’ll try to get here when they can.

    Also, I ordered a filter for my hot tub but they ordered in the wrong filter and it took two months. The lady there was like making fun that it was funny that it was on her desk so long and I was upset but she ordered the filter for the Marquis. It was on there for like one week and then the other one came in, I came in two days later. Other than that, it has been great to have a hot tub. It’s really good for my back. I got eight vertebrae that are fused and it helps out a lot.

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    Response from Marquis Spas

    We are happy to hear that you like the hot tub. Eight fused vertebrae does not sound comfortable and we are glad our product is helping you. It is disappointing to hear that you have not had as good of luck with one of our dealers and we apologize for that. If you ever need anything that the dealer can't help you with please feel free to reach out to us.

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    Staff

    Reviewed Oct. 26, 2018

    I use Rick's Pool & Spa in East Hanover for servicing my regular pool and they had Marquis hot tubs on the showroom floor. I looked, did some of my own research, and then purchased one. Rick's Spa also put it in for us. We have them service it and they do a good job. Marquis has a great product and the model I bought got all the features that were available. We enjoy it very much.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Oct. 25, 2018

    When we did a little investigation, we found out that Marquis was a good brand of spa. The only problem was that when ordered the spa, the people forgot to order it with the main company. We live in Sierra Vista and they forgot to order it in Tucson so it took us three extra weeks to get the spa. But that was the only thing I was a little bit upset about. Once they installed it, everything was good. The installation itself was good too. The guys came in and did it fast. The quality of work was good and they also gave us instructions on how to use the spa. It's a great spa. We've been using it a lot.

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    Punctuality & Speed

    Reviewed Oct. 24, 2018

    In working with a local supplier, they were able to not only deliver the Marquis spa but also potentially do maintenance if needed. For the installation, we set a date that was going to be convenient. There was a deck being built for the spa so it was important to be able to coordinate schedules to get the spa off the truck and have a couple of guys to move it onto the deck. The team showed up on time and got the job done.

    There was also a privacy wall that was built after the spa was in place and it's really nice to have it in the place where I have it. The only thing on the negative side is the heating element. To keep it at a set temperature is a little bit noisier than I thought it would be. I can hear it going on in the middle of the night. So if I would have known that from the start, I may have located this spa at a different location. That aside, it’s a good quality product and so far, it’s been reliable. I’d recommend it.

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    Customer ServiceInstallation & SetupWarranty

    Reviewed Oct. 23, 2018

    I find hot tubs to be almost essential because of my neck and my back. I had a Cal Spas before and the store I bought it from, Chim Chimney, switched to Marquis. I found their customer service to be good and compared to the other brands available in my area, Marquis seemed to be the better option. Because of my location, a crane had to be used for the installation. That had to be hired so the installation took a little bit longer but it went well.

    I've had the hot tub for about a year and a half now and I like it a lot. The motor did go out within six to nine months and I had to get it replaced under warranty but that went fine. The customer service in terms of the warranty also seemed to work out well. I just wish was that the hot tub was deeper, like my Cal Spas one, in terms of the edge to the floor, not necessarily the seat depth, but the overall depth. That’s personal preference though and that aside, the general built quality seems to be good. I also have a Marquis swim spa and I love it. It's just a great place and it is deeper. You can relax in it and you can also stretch, exercise and swim.

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    Installation & SetupPunctuality & Speed

    Reviewed Oct. 23, 2018

    We've had the Marquis hot tub for about a year now and we like it. It’s great for sore muscles and for a change in your mood to relaxation. I love it and I would recommend it. Getting it installed was a good experience as well. Three guys showed up and put it in. It was delivered on time and they did a good job.

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    Installation & SetupMaintenance

    Reviewed Oct. 22, 2018

    We like the features of the Marquis hot tub we got, like how the benches, the jets and the pumps were configured. That was why it was purchased over The Edge. The only thing that was a pain for us in terms of the installation was running the power. It was a hassle but it was not a big deal. We also had to contract somebody else. But other than that, the install was great. The biggest thing though is the maintenance. It caught us off guard a little bit because we were hoping the bromine and that cartridge thing would be a little bit less what we have to do. But that’s more us than anything else and that aside, we’ve enjoyed the hot tub. Marquis Spas is probably the nicer ones out there and I have also told a couple friends to go look at them.

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    Customer ServiceStaff

    Reviewed Oct. 21, 2018

    I was looking for a tub with a double lounge in it and Fireside had one from Marquis Spas. When Fireside's sales rep came out and told me what the Marquis spa does, I got one of its resort spas and a lot of them have twin pumps on them. I had the little things that squirt water out and they were popping out. I called Fireside about them and I was told that I have to put them in there and screw them back in. But they'd pop out again the next time and that aggravated me, especially since I'm not in a situation where I've always been in a service connected thing. It's all built on service and they just don’t seem to do that.

    Right now, the spa that I've got has pumps that are frozen so I can't turn them on and off. The reps of Fireside call, but I got to the point where I'm just fed up with them, and I don’t wanna talk to them anymore. But this is nothing against Marquis. The tub is good and I love it. I had an operation in July that they fused three of my vertebrae in my neck and I've only got two bones in my neck. The spa has the neck things in there and I use the spa every night. But I wouldn't buy another one from the people in Bend as they don’t seem to be able to service their spas. I am right at the end of my year’s thing guarantee, and I made up my mind that I'm not gonna try to go through Fireside anymore.

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    Installation & Setup

    Reviewed Oct. 21, 2018

    We had a Marquis spa that was given to us by my parents. It lasted for at least 15 years. We had to replace a pump but overall it is in a great condition. We just wanted to update. With all the technology, we wanted a newer spa. We bought a new Marquis spa through a retail outlet. My husband installed it, and it was easy for him. We've been using a spa for a few years and it has been beneficial, and we enjoy it during the winter. Marquis makes a nice spa! Buy one.

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    Reviewed Oct. 20, 2018

    I liked my old Marquis hot tub better than my new one. They made changes to it. My old one had a single filter and I cleaned it once every three weeks or once a month. I also didn't have as much trouble regulating chemicals. My new one has two filters. I gotta take them out and clean them all the time. Also, I have to put either bromine or chlorine cartridges in my new Marquis where the old one just had a very small chlorine cartridge in front of the filter. If I'll buy another tub tomorrow, it wouldn't be a Marquis simply because of the filters and the chemical issues I have. Still, I would recommend Marquis.

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    Response from Marquis Spas

    Thank you for the recommendation. It sounds like the two issues that you don't care for could be easily resolved. You can go back to the style of floating Bromine that you were using before and simply discontinue the use of the current system. The filters in your spa are 50 square foot filters. They can be replaced with 35 square foot filters so you don't have to clean them as often.

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    Installation & SetupStaff

    Reviewed Oct. 19, 2018

    Marquis is so much better than the one I had before. The hot tub, which we've had for about a year and a half was quieter, and it had more jets in the proper places that you could adjust. It was recommended by a doctor that we get a hot tub for my wife who has medical problems, and my wife enjoys the Marquis tub we got. The team who installed it was very good too. It would have gone a little bit easier if they would’ve remembered to bring the cart to bring it up the ramp. But they worked it out. Somebody else picked up something, and they brought it over, and they got it in and to where it needed to go.

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    Price

    Reviewed Oct. 19, 2018

    I looked around and got the names of two or three spas from various people that indicated that they were among the better built spas. I went and looked at each one. I liked that the height of the Marquis spa was a little bit lower. As we get older and squeakier in the knees, it seems like it would be easier to get in and out of. The spa has a shape that relates to a seat area. Because of the slope that goes along with that, it's not as easy to get in and out of for the squeaky-kneed crowd like me as I would have liked. But it's a better built spa than the previous unit we had. We've had a few problems with the skirting material fitting correctly, but the function of the machine is good.

    Marquis had four people do the installation. The tub is sitting on a raised surface about four feet above the adjacent side. They set it in essentially the same place as the other tub. They ordered some additional skirting, and they came out and replaced it. We use the spa quite often, and it appears to be a good tub. One item that is a little bit annoying from time to time is that there is a tray area that gets over one portion of the interior portion of the tub, and it has a tendency to float. So if you're expecting to utilize that component for a drink holder, you might be in for a bit of a surprise. The top that was provided with the tub is good. It raises the cover in the position easily and efficiently. I have to get a strap that goes across the top because wind will come through at about 90 miles an hour at times, and it makes it a little tough to keep the top on the tub.

    It's difficult to really coordinate the way the valving system works so that you can get wider coming out of the jets that you think they're going to come out. It may just be because of my advanced state of Alzheimer’s when it comes to things like that. But that is one thing that they could clarify in some fashion that is more or less permanently put into place on the tub. It would be helpful to those that are confused by it sometimes. At this point in time, the way the knobs operate the various jets is still confusing to both me and others. Marquis is a bit on the pricey side when you compare them to some others, but you get what you pay for sometimes. I'm satisfied with the tub and I have recommended it to others.

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    Installation & SetupStaff

    Reviewed Oct. 18, 2018

    Marquis Spas' amount was fair and I like the number of jets so I decided to go with them. The installation team was awesome. They brought the tub out, set it out and then, my electrician came in, set it out a day, so they were great. So far, I've had my Marquis Spas hot tub for a year now and I like it. I can adjust the jets to fit my current need.

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    Reviewed Oct. 17, 2018

    I bought a Marquis tub for my kids and they use it all the time. They enjoy it. I would tell others to buy one.

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    Installation & Setup

    Reviewed Oct. 17, 2018

    Marquis appears to be a good tub. A friend of mine recommended Marquis Spas and I've had the tub for about five months now. The installation went well and I use the tub a couple of times a week when I'm not sick.

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    Installation & Setup

    Reviewed Oct. 16, 2018

    We really enjoy the Marquis tub. It is a very good hot tub. It is easy to maintain. In fact, I maintain it myself, and it’s very convenient. I had one for 20 years and we bought a new one to replace it. We bought the new one from Pomin’s in Tahoe City, and it was great. They took the old one away and put the new one in. They then set it all up and the installation crew was great. The new hot tub is at my vacation home and mostly, it's the younger people who use it. It gets most of its use in the wintertime.

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    Installation & Setup

    Reviewed Oct. 16, 2018

    We had our old Marquis hot tub for 12 years, so when we got a new tub we purchased a Marquis tub again since we had our old tub all that time and it still worked. Our new tub does not differ a lot from our old one. They're both top-of-the-line Marquis tubs. Having the new hot tub installed was good and easy. It fit right in the spot where the old tub was. I had to go back, though, and ask the reps for a few things because the tubs are a little different from one year to the next, but the reps were easy to deal with and everything was good. We just had to do the general maintenance on the tub. We put the chlorine and checked it once a week. We also drained the tub and changed the two sets of filters every season three to four times a year, depending on how often we used it.

    Then we moved, so we don't still own the tub. But in the year that we had it, it was very reliable and that was the main thing that I liked about it. It was a good tub and it was very relaxing and great to calm down in it after a hard day or after working out. I would highly recommend the Marquis hot tub. If I were buying another hot tub, I would buy it again.

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    Reviewed Oct. 15, 2018

    When I was shopping around for a hot tub, I thought that Marquis satisfied my needs better. I like the number of jets and I can focus those jets on the areas of my body that I want to have massaged in that. That was the big thing. It's a great spa and it’s nice to go in there. You have a cool evening and that would warm your body up. For aches and pains, you can’t beat it. I really enjoyed it when I was able to use it and I would recommend them. Everything was also simple when we got it set up. They delivered it then I had an electrician come and hook it up.

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    Installation & SetupStaff

    Reviewed Oct. 14, 2018

    Our old tub had a leak and it was time to get one, so we purchased a Marquis Spas hot tub. Prior to this, we had a different hot tub brand and compared to it I like the Marquis hot tub. The sitting arrangements in the Marquis tub that we bought are a little challenging for more than two people, but that’s okay. It's usually all we have in here. The representative from Marquis was none other than my friend, Tom, who sold the tub to us. I would have gone, though, with a different model if we purchased again, but I'm not dissatisfied with our tub. The installation experience went great and Tom took care of everything. We live in Colorado and I like that our tub has warm water in it. It's a good place to relax after a long day at the hospital.

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    Installation & Setup

    Reviewed Oct. 13, 2018

    I enjoy having a hot tub. We had a Coast Spa for 16 years, but the dealership near us either moved somewhere else or went out of business. We then got a tub from Marquis. During the installation, we had to help the installers move the tub in because they couldn't do it on their own. That was a pain, but other than that, it was fine. I like the tub, but not as much as I liked the one we got from Coast Spa because it doesn’t have a big jet down in the middle. It's just all-around.

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    Response from Marquis Spas

    We are happy to hear that you like your new spa. We do build spas with the large foot jet in the middle. In fact our foot jet produces several more gallons per minute than the other brands. We are surprised that if the dealer knew that was important to you they didn’t show you one of those units. We hope you continue to enjoy your spa for many years to come.

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    Installation & Setup

    Reviewed Oct. 12, 2018

    We wanted to give Marquis a try. We've had the tub for two years now and it has a vibration that we're not happy with. But the delivery went smoothly, then the dealer installed it and they were very good.

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    Installation & SetupStaff

    Reviewed Oct. 11, 2018

    We got the Resort model which we bought about 15 years ago and I had some problems with its siding and Marquis Spas just replaced it, no questions asked. We like some of the updated features that Marquis Spas now have. I like the number of jets, the microbubble-type thing that they got and some of the other features. It was a much nicer spa than the original one. The installation went very well and the people knew exactly what they were doing. They were courteous, professional looking and did a first-rate job. They brought the tub in here and set it up exactly the way I wanted it. We’ve had this new one for a little over a year now and it’s something that we’ve enjoyed. Marquis Spas is a good company. I like the fact that they’re an Oregon company and I’ve been very pleased. If I ever need another one, I’ll buy it from them.

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    Installation & SetupPunctuality & SpeedMaintenanceStaff

    Reviewed Oct. 10, 2018

    I bought the Bullfrog brand new and used it for two winters. And on the third winter, it started leaking. I researched every tub, how they fit their hoses together and looked at a lot of reviews, and Marquis was the one I came up with. The installation went really well. They did a good job. I’ve not had any problems with my Marquis. But they could do better on their cabinet fit. There are places that don’t seem to fit right. There’s one or two places where the cable goes in at the bottom. It’s got a little crack where it doesn't fit under like it should. Or if you put it under there, it doesn't look right at the other end. They could have drains too in the pumps. If you did winterize, it'd make it a lot easier if they had a little drain plug in the pumps or somewhere in the pipe down there where you could totally drain it. But overall, it’s been good so far.

    My wife and daughter love it. They get in it every night for about 45 minutes. We start September, but I’m a little late this year, and they’ll stay in it till about May. And then, I’ll drain it, clean it, suck the water out of it and leave it for the summer. And I fire it back up before it gets too cold because there’s always a little water in it. In fact, I just got through setting it up for the winter. I just got it filled and letting it run to warm up.

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    Staff

    Reviewed Oct. 9, 2018

    Getting our Marquis tub through the side of our house was a little tough. Even so, their installers twisted and turned it and eventually got it into our backyard. Thereafter, they got it sitting on the slab where it is right now. Since getting the tub, I've found that Marquis is a hundred times better than my previous hot tub brands. I like the therapeutic part of the tub's jets. My wife and I get into it and settle our aches and paints. The jets are so powerful and we can move them wherever we want. Those have really helped us a lot. Having the spa has made our life more pleasant. My wife uses it every day. It's the best spa we've ever had and I would recommend this brand.

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    Installation & SetupStaff

    Reviewed Oct. 8, 2018

    I like the Marquis brand a lot and have been using them for a year now as our hot tub provider. I know the Marquis salespeople and I trusted them. The installation of the tub was 100% easy and the team that came out was super friendly and very personable. The Marquis hot tub is very helpful for relaxing and reform. So, coming in and getting in the hot tub has been really nice. It is much better than a swimming pool. Swimming pool takes a lot more work. The Marquis tub is for ease and has minimal requirements to do stuff. I just put the cartridges in and just go. The tub is excellent and it comes with good directions.

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    Installation & SetupStaff

    Reviewed Oct. 7, 2018

    When we went to Luther Stem Pools & Spas, we liked the way that Marquis spa looked. I like that Marquis Spas is made in the USA and their craftsmanship is very nice. The installation which took a few hours and that went very smoothly was composed of very knowledgeable and courteous team. The tub is a nice thing to have for relaxation and muscle aches and pains and we have been using it for a year. I highly recommend Marquis especially the aromatherapy.

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    Installation & Setup

    Reviewed Oct. 6, 2018

    We brought our Marquis hot tub, the installers came and they installed it. I helped them out a little bit. The tub has been a tremendous asset, especially in the winter time. We’ve seen other hot tubs and our tub has exactly what we needed. The jets were very level and the pressure is great.

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    Installation & SetupStaff

    Reviewed Oct. 5, 2018

    We love Marquis. The installation team was helpful and the installation of the hot tub went easily. The place where the filter is screwed in broke off but we got that little part and it was fine. We enjoy the tub and we use it almost every single day. Marquis Spas is a winner and we're very pleased with it. We like the floating chemical thing, that really helps to keep the tub clean. Everybody should have a Marquis tub.

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    Installation & SetupStaff

    Reviewed Oct. 4, 2018

    The Marquis tub has been much more comfortable than our old tub. I like the fact that it's nice and deep. It doesn’t take many gallons to fill up and I just recommended it to one of my clients. However, keeping the water balanced is much more difficult. My Marquis tub has all these bells and whistles about infrared or special filtering system, which is twice as much compared to what the other tub had. But the water would stay balanced a lot longer on the other tub. My husband has to check our Marquis tub every single day which is a big pain in the **. I was just out there this morning and I told him that the water is smelly again. I had to load up with chlorine and then add alkalinity. It's much harder to maintain than the other hot tub that we've had.

    The company that I worked with during the installation was great but I had a little bit of difficult time in the beginning because the company that sold it to me didn’t want to service it because I'm in New York State. I kinda had to fight with them a little bit and say, "Look, I just want you to service what's under warranty just for the one year in case anything happens," which nothing did. So they finally agreed and what happened was somebody from the company called me, who actually lived nearby, and said if I had any issues I could call him directly. He was very nice. So overall, Marquis is still the best hot tub for me but they should work on the filtering system.

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    Response from Marquis Spas

    Thank you for purchasing one of our hot tubs. We are a bit confused about because we do not offer an infrared purification system. No matter what purification system is in any hot tub, they all require the use of small amounts of chlorine or bromine. There is no standalone system that does not use some kind of sanitizer to help make sure the spa is purified. If you have questions about how to be sure your hot tub is purified and safe to use please contact our customer service department.

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    Ease of Use

    Reviewed Oct. 3, 2018

    My old pool electrocuted itself on a short and blew up. I got a Marquis hot tub and the reps were accommodating. I like my Marquis hot tub and the controls are easy to use like my old one. I have a pool service taking care of it and they're doing their own chemicals in it which keeps the tub nice. Every two weeks, they come and check it. I'm more willing to use the tub every morning now that it's nice, new and maintained. It's a nice product and I'm happy with it.

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    Installation & Setup

    Reviewed Oct. 2, 2018

    I like my Marquis hot tub and I couldn't get by without it. It's also a little better than my old brand as it has more forced air. The delivery and the installation were excellent and the people who did it was superb. We put in chemicals to keep it balanced and we change the water out every 45 to 60 days. We clean the filters at the same time and then change them out in six to nine months. But I'm a little disappointed that the knobs freeze up and I can't turn them. There have been half a dozen knobs that used to turn and they don't anymore. But it's a very good hot tub and I use it every day that I'm home.

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    Installation & SetupSales & MarketingPrice

    Reviewed Oct. 1, 2018

    I got a price from a dealer down in Florida and after the lady explained what was involved, like the delivery, she worked with the price to get it. I did the installation and the wiring and while the set up was fine, they just gave me the booklet and then left. From a dealer standpoint though, my experience was just fair. Since I have never owned a pool, it took me six months to understand the chemicals and how to set it up and run it properly. In fact, the start-up guide from the dealer was lacking some information.

    I'm very happy with the spa itself. I was fine picking out the color and the cover. It was exactly what I wanted and I was very pleased with the tub. Also, I never had issues dealing with Marquis directly. They were one of the few that had different options and selections. And the price is about right for what you got from a value standpoint. However, some of the accessories that they add on are a bit pricey. Marquis even sells something called MicroSilk. I've seen it first hand at the dealership and I thought it was a sales gimmick. I was going to get it initially cause the brochure said that it was the greatest thing. But in reality, I didn't see it being a beneficial thing.

    And although I would recommend Marquis and get back to them, they need to have their own initial start-up program. The dealer gave a whole start-up kit, but what was missing was the directions. Even though I filled the tub with water and then tested the pH, and then added the spa shock followed by the oxidizer, the part that was missing was once you had it set up, how would you maintain it?

    When the thing changes color and goes cloudy, you ask what happened and there was nothing after that. The other thing is the Frog system that they gave me has minerals and bromine cartridges. And after I sat at the same dealership and talked to these people for hours and hours, I found out a year later that I shouldn't be mixing bromine with chlorine. At the very least, it would be nice for Marquis to make recommendations and show how to set everything up. And if they're going to sell spa stuff, at least, tell the people how to maintain it.

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    Installation & Setup

    Reviewed Oct. 1, 2018

    I have been using our Marquis hot tub for 15 months now and I would tell everyone to get one, but that would depend on how they handle the LCD screen ‘cause mine is breaking down. Wet Pool & Spas did a nice job installing it. I like the layout. The tub is good for relaxation and having it has a good impact on my life.

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    Installation & SetupStaff

    Reviewed Sept. 30, 2018

    The gentleman who we dealt with in the store was fantastic. We looked at a few other places and a few other options, but realistically, the level of service and individual care that he gave us was the tipping point. We got the Marquis tub and the guys who came to install were fantastic too. They pointed out that it should be installed in a particular way instead of another and it was fine. It was something with how it was gonna face and it was a very good suggestion. We enjoy the tub now and if someone is considering Marquis, then look into it seriously but I would have no reservation recommending it.

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    Installation & SetupSales & Marketing

    Reviewed Sept. 29, 2018

    We replaced the Marquis Spa the house had when we purchased it and the dealer did a very good job. Also, the installation went very well. The tub is very nice to have and its quality is good. Marquis performs as advertised.

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    Installation & SetupPriceWarranty

    Reviewed Sept. 28, 2018

    When the tub was installed, the techs came out, took my old one away, put my new one in, and lickety-split, it was done. Even though some of the stuff were going to be come out of warranty like my lights, and they kept failing and Marquis sent the wrong parts at one point, they said, “Don’t worry. We’ll take care of you. It doesn’t matter whether it goes out of warranty. You’ve started it while it was in warranty. We’ll help you out.” However, I would never buy Marquis again and never refer anybody to buy a Marquis because the lower end hot tub is overpriced and has design flaws that if you stick with them, you would have an awful tub. It has a lot of jets and you could almost adjust the jets to what you want, but there are so many design flaws on the tub that I wish I never bought it.

    The whole tub has curved corners, which is fine. But you have to put the lift arm, the piece of metal that lid slips onto and goes back, frontwards to get all the screws under the side of the tub so it could hold the weight of the lid. But the problem is, then the lid is not perpendicular to the ground and it leans over the actual hot tub. So, if you’re seated in any of the backseats, you can’t have your head straight up and down, much less lean your head back a little bit. So, the techs had to come back and slide it back a little bit. One or two of the screws would have to be screwed in the tub, and the lid is still not perpendicular to the ground.

    Even the workers said because the tub is rounded in the back, it would be much better if it had a different lift arm. And then, at the beginning, all my wood sides were popping off because it has a little piece of the metal with holes to on either side that just screw the wood siding to hold them together. But the tub uses an 8th inch or 3/16 in screw, less than a 16 inch in diameter, so it doesn’t bite in to hold the wood parts all the way around the tub together. But Patio Pleasures was awesome. They fixed it. They worked very hard during multiple trips dealing with everything.

    All the other people have to do is change the lift arms so they don’t have the lid hanging over your tub or your head. It should be back like my Advanced spa had it way back. You can’t even put your arm up on the back of the tub if you’re sitting in one of the corners and have it hang down a bit over the lift down to the side because the lid is there, because you can’t take it back anymore or you won’t have enough screws to hold the whole lift arm and to hold the lid off.

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    Response from Marquis Spas

    We are happy to hear that your dealer is providing the kind of customer service we expect from our dealers. There are many options of cover lifts and it sounds like the one you have is not working for you. Please contact your dealer who can discuss options on a different lift that will work on the hot tub you have chosen. It also sounds like the cover lift may be affecting the skirt if it has come loose. Most manufactures do not use the metal strips that we install in our spas for added support. We use them so that in 20 years the skirt is still in as good of shape as when you purchased the hot tub. As always, we are here to help so please be sure to contact our customer service department if you cannot resolve the issue through your local dealer.

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    Installation & Setup

    Reviewed Sept. 27, 2018

    I bought a new Marquis spa for my house not too long ago. I bought from Marquis because like some others companies, they have been around a long time that I know I will be able to get parts later on. Toman’s is the best around here and they did a great job installing the my tub.

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    Reviewed Sept. 26, 2018

    When we were looking around, Marquis had the easiest way to maintain the tub. However, I’ve had problems with the tub itself. Marquis had to replace a circuit board. I'm going in to see the reps today for some new chemicals and talk to them because I don’t know if one of the sections is still working properly. But we got the tub for medical reasons and it has been great.

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    Installation & SetupStaff

    Reviewed Sept. 25, 2018

    Marquis Spas is a very good brand. The installation team was very professional and efficient. The tub was installed upstairs on my balcony, making the installation a lot more challenging but they did a great job. I have been using the hot tub for a year and a half now and it is good for relaxation. It is very easy to maintain and well worth the money.

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    Reviewed Sept. 24, 2018

    My husband and I are both engineers and we researched all the different spas and looked at reviews. We got Marquis because of the quality for one thing and also because they were made in Oregon. We really like the hot tub. However, my husband has found that he can't use it as much because he has eczema and other skin issues. Even though the water chemistry is balanced, it still irritates his skin. But for both of us, even though he has those issues, the tub is still a very relaxing way to end the day. We usually go in there and either look at the stars or read books.

    When people say they're gonna buy one, I just tell them that they really need to look at the Marquis because they're a great quality. However, Marquis recommends to add all this extra stuff, like for water chemistry and then about a year into owning the spa we finally realized that we shouldn’t be adding either of those and then the water chemistry was perfect. Nevertheless, I would highly recommend Marquis. It's enjoyable and easy to own their tub.

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    Installation & Setup

    Reviewed Sept. 23, 2018

    The Marquis dealer knew the product well. The tub does everything I need. Also, it has more bells and whistles than my other one did. The other one was just a basic round one. My wife was there for the installation and it was easy. It’s a three-person tub. The installers plugged it in and they were gone. I’m happy with the product. I’ve been using it three or four times a week and I find it relaxing and enjoyable. It works and I recommend it.

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    Installation & SetupPriceStaff

    Reviewed Sept. 18, 2018

    A friend looked up the Marquis hot tub online and it was on sale, so I bought one. It was cheap at $5,000. The tub was delivered and I helped put it in the backyard. The installation team was awesome. They're nice and friendly people. I like my hot tub and I sit in there for a few minutes every day. I'm old and it helps my joints. I would tell people to buy a Marquis hot tub.

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    Reviewed Sept. 17, 2018

    I got a hot tub from Marquis Spas and it was a good shape for my small yard. The quality is great and I have no issues with it.

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    Staff

    Reviewed Sept. 17, 2018

    We were shopping around everybody that carried different hot tubs and it seemed that the quality of the Marquis hot tubs was a little bit better than the rest of them. We love the tub that we got but the only problem that we have was that the control panel on top has been fogged up ever since the beginning and that's not supposed to do it. We talked to a rep personally and they made a different unit specifically for us and it's starting to do the same thing again. But they are taking care of it. With the newer models, the control panel is no longer available and there's no way to retrofit the new into the old one because of the shape. But other than that, everybody was good to work with and the quality of the tub is really nice.

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    MaintenanceStaff

    Reviewed Sept. 16, 2018

    I bought a house that had a hot tub that was probably put in in 1979. It was huge with the gas heater and I have no idea what the brand on that thing was. I knew they didn’t manufacture the heater anymore because my spa people had to jerry-rig a bunch of parts and pieces. It has stopped working, but I now have my Marquis. I bought it from Fireside where I worked and they were very good because there were some challenges including the insurance company. Also, they had to take the old hot tub out so we could tear down the deck. And then they had to come back again to put the hot tub on the deck once the deck was built. They were wonderful and very customer-focused.

    I had no idea when my old one went out because I haven’t had any experience with hot tubs before. Marquis called my tub plug and play. The heater is built-in. They just walk up and set it on my deck, whereas my other one was built-in down below because it was done a long time ago. I said, “Wow. You’re kidding me.” And they said, “No. You don’t even have to hardwire.” But they suggested that I did so I had my electrician do it. I literally could just plug it in like a vacuum. I’m very pleased with the way the tub functions and the way it looks. I like the size. I have that little triangular one and I love it because I can stretch out. Also, it has lots of jets while my other one didn’t. I go in it every morning and it’s a delight.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Sept. 15, 2018

    I have two Marquis. I have been with them for a year and a half with the new one and I’m gonna be five years with the other one. My salesman was awesome. He followed up with me 30 days after I got it to see if everything’s okay. Having the new tub installed has been great. The team at Marquis showed up on time and they were very efficient, professional, and got the job done. I’m not using the tub as much now. It is more like a weekend thing. Nonetheless, my experience with Marquis has been great.

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    Staff

    Reviewed Sept. 15, 2018

    The Marquis hot tub is the first one I've ever had and I love it. It was available at the time that I was looking for a tub and when I went to the place selling them, I was impressed with the product. Also, Marquis seems to be an honest and reputable business and the rep I talked with was excellent. There was also one person at the front desk who remembered who I was and he helped me get some extra products and so it was great.

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    Reviewed Sept. 14, 2018

    My son-in-law told me to get the smallest hot tub I can get from Marquis and everything has been fine. It is my first hot tub and the quality is very good.

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    Installation & SetupStaff

    Reviewed Sept. 14, 2018

    The style of the Marquis tub that I got only put two people in it since we just wanted a smaller unit that fit our space. The Marquis rep told me at Valley Home Spas that she was gonna come up and give us a demonstration but she never contacted me to do that. But since I've had a hot tub before, it’s not a huge deal. We know what was going on and I did all the installation. We already had the place set up and designed for the new tub. We just had to pull the old one and put the new one in. Our Marquis tub is a nice little unit that we get to use more during wintertime and less during summertime.

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    Installation & Setup

    Reviewed Sept. 13, 2018

    The installation for my Marquis tub went wonderfully and the installers did a great job. It’s a good hot tub and I'm very satisfied.

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    Maintenance

    Reviewed Sept. 13, 2018

    I have a small space to put a tub in so there weren’t a lot of choices and Marquis's quality was a bit better than the others so I went with them. I installed the base and then the Marquis reps did the rest of it. It’s very relaxing to use. The kids use it after surfing so it’s been very good. It’s a nice thing to have. You just plug it in and it works fine and it has been low maintenance so far. Overall, Marquis is a good product.

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    Customer ServiceStaff

    Reviewed Sept. 12, 2018

    I have had such a wonderful experience working with Gary on my son's Make a Wish Hot Tub. Gary was compassionate, articulate, and steered me in a direction that has made our lives immeasurably easier and better. We have a hard life - our son has a terminal illness - and his Make a Wish hot tub/spa is just about his only quality of life left. Gary made sure our spa was fixed and made phone calls to local dealers to ensure we were treated fairly and respectfully. Dealing with Gary was an absolute pleasure and our family is so grateful that he truly cares and will go the extra mile for customers.

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    Installation & SetupPriceStaffFill Or Drain Time

    Reviewed Sept. 12, 2018

    We've really enjoyed using our Marquis hot tub. My husband is unable to walk and back when he could walk, he used to sit in the tub all the time. We know he missed that, so we had gotten the three-person Marquis tub. He has rheumatoid arthritis and soaking in a warm tub is heaven to him. For somebody like him, it's very challenging to get him into the hot tub because of the seating space. It could be made more convenient for people with walking problems who aren't stable. It would be nice if there would be a place where he could sit and then swivel to turn around and stand up in the tub and then lower. We have the hand thing, but it would be nice if there was something to make it easier for him to sit down in it.

    We were looking for something that was easy to set up. We conveniently had the plug right there, as well as the hose to fill it about three feet away. We picked a brand that would have convenience. We're not party people. It was just going to be my husband or me, two people. So the first criteria was that it was gonna be a small tub. It also had to fit on my deck and take as minimal space as possible. The triangular shape of the hot tub was really good. There are two-people ones that are rectangular, however, he wants to spread his legs out and that meant that only he would be able to get in it then. The rectangular ones are smaller, but then if you spread out your feet, you'd be invading the space of the person sitting right beside you.

    I thought about walk-in tubs, but they don't work so well. They cost twice as much as this tub did because you have to install it in your bathroom and your bathroom has to be remodeled for it. Plus, if you're in a walk-in tub and something comes up, you can't get out of it. It can take about 20 minutes for it to empty, letting you open the door to get out of it. It's not easy, but I can get him out of the hot tub. Our hot tub had different level seats, which I like. It had the deep seat, the medium seat, and the higher seat. I use that to help him get out. My husband likes to sit in the deepest seat, but I can't get him up. He can't do that by himself so I just transfer him from the deep seat to the next deepest one to the highest one to stand him up. That's where other handle for him to grab a hold to stand up would be nice. I would definitely recommend Marquis.

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    Installation & SetupStaff

    Reviewed Sept. 12, 2018

    Marquis had a smaller unit that was big enough for just two people at 250 gallons, while the other companies didn’t wanna deal too much. The installation was slick. They came in and had a crane. They lifted up my old one, dropped in the new one and it took less than two hours. It worked out real well. Though I never hear from their team, I can talk to them and give my chemicals if I go into the store.

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    Installation & Setup

    Reviewed Sept. 11, 2018

    I have had the Marquis tub for less than a year and it's performing excellently. The company that installed it is from Phoenixville and everything about them, service-wise, is very good. The actual installation was a breeze. Other than that, the tub got a few more jets than a lot of brands.

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    Staff

    Reviewed Sept. 11, 2018

    We've owned our tub from Marquis Spas for close to a year now, and my wife uses it all the time. Our experience has been good. Marquis Spas is in town, and we liked the guy that we dealt with.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Sept. 10, 2018

    I like that the Marquis spa is made in Oregon and we have a good local distributorship. In the Fireside store in Bend, Fireside, the Marquis sales team was very good. The rep was quite helpful and both of the people that we talked to really knew their products and were trying to answer our questions more than they were trying to sell us something. It really was nice. Also, the installers were very good, friendly and really knowledgeable. They did a really careful job in setting up the spa. It was good experience.

    We've had a tub for many years. It's really therapeutic for me as I have a bad back. We have had the Marquis tub for a year now and we love it. I use it a lot after working outside or skiing, to sit down and relax. However, there are a couple of things about the design of the lighting and the plumbing of the Marquis spa that are an annoyance. And as far as the spa itself, I like the Hot Spring spa better. The plumbing in the Marquis spa is designed with a different logic and I don't like how the therapy jets are used for circulation. It's noisy when they come on to circulate the water. The Hot Spring spa, on the other hand, has a very quiet circulation pump that we never hear.

    Furthermore, the lighting on the control panel of the Marquis spa is far too bright. We need the lighting because it's dark out but we don't need really bright lighting. But after we press any button on it, the perimeter light on the control panel comes on and stays on for at least one minute, which is the shortest amount of time. Also, it really is an interference with just trying to sit and enjoy and look at the sky.

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    Reviewed Sept. 10, 2018

    Marquis tubs have a wide range of seating heights. They have mid range heights while the tubs from other companies are either all the way deep or all the way shallow. Our Marquis tub seems well-designed. It's a good hot tub.

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    Installation & SetupSales & MarketingStaff

    Reviewed Sept. 9, 2018

    We've had Marquis tub for about a year. The sales rep did okay. He helped get the right stuff for it and our grandson installed the unit for us. However, it caused us to have high blood pressure. We take heart medicine and it still makes me feel like I couldn’t walk when I get up. I had trouble keeping the chemicals right in it but I was being too particular. I went and talked to their reps a few times about it but we were too far out. So, I sold my Marquis tub four months ago.

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    PriceMaintenanceStaff

    Reviewed Sept. 9, 2018

    The Marquis team was good. The installers had to put the tub up on the deck, and there were a couple of trees that didn’t give them a lot of extra room. They finished it in less than half a day. I've had my Marquis tub since April, and I wish I hadn't bought it. I've forgotten how much maintenance is required, and it seems to be more expensive to operate than the previous tub I had because it seems to run a lot more. Still, I use it five times a week. I'll use it every day if I want for the most part unless I broke a leg.

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    Staff

    Reviewed Sept. 8, 2018

    The salesman at the Marquis Spas was very good. He was very knowledgeable, and he didn’t push us, and he didn’t pull us in any direction. He explained it clearly and thoroughly. And we didn’t want one of these big fancy ones and he was fine with that. He also told us how to take care of it. So far, the Marquis tub works well. No problems. My kids and my grandkids use it.

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    Installation & SetupEase of Use

    Reviewed Sept. 8, 2018

    I did a bunch of research and looked for a hot tub that was big but small enough to go on my side porch, and that was standard outlet capable. When I pulled all that down, Marquis’ product, the Napa, did the job. The installation was great. I live in a town setting, so it's a really small postage-size property and not easy to get in, but they did a really good job of getting into the tight situation. I've worked with the dealer and have talked about how to approach it. I had to take a panel of my fence off for them to be able to get there. It was pretty tight, but they made it work and did a great job. The dealer was really nice and really accommodating, and answered questions and made the process really easy. There was a couple of little snafus with it, immediately following installation, but they took care of it lickety-split. I love the tub and I consistently use it four to six times a week. I am really happy with it.

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    Installation & SetupMaintenance

    Reviewed Sept. 7, 2018

    We had a different hot tub brand in the past and Marquis is much better. The installation was easy and we like the maintenance program that we have. Since we do all of our own maintenance, what we do is we take a water sample into the retailer. They run it through some sort of machine and tell us exactly what to put in. There’s no guesswork anymore. Also, the weekly treatment is super easy.

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    Customer ServiceInstallation & Setup

    Reviewed Sept. 6, 2018

    We’re getting to an age where a hot tub is an important part of every day and we can’t live without one. Also, my husband had multiple back surgeries and a neck surgery and both of us have neck issues. The hot tub is so good for our back and neck. We’ve always had a Marquis tub for at least 20 years. When we moved in to a new place, we needed a new hot tub there. This time, we bought our Marquis tub from Swimrite Pools, the local swimming pool place in Eau Claire. The drop-off and installation of our tub was perfect and the installers were fantastic.

    I still teach aerobics a couple times a week, so the tub is a place to head to every night to get rid of the aches and pains, and it works fantastically well for that. The model that we have has amazing steps for the feet and the knees, and it has got a jet everywhere that I need it. Our experience with Marquis Spas has been wonderful and we've been really pleased with them. The customer service and the equipment have been good. We love our Marquis tub. All of our friends know why we have a hot tub and why we have a Marquis. We tell them that it’s the thing to do when they’re complaining about their aches and pains, and we simply say that they know what works for us.

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    Staff

    Reviewed Sept. 6, 2018

    I had seen Marquis in one of the trade shows and the salesperson said it was one of the better brands. We've gone down the sales staff when we were testing the water and they were very knowledgeable so that's good. I got the Rendezvous hot tub from Job-Rite Pools, Spas & More company. It's a little triangular, three-person, 300-gallon tub and I like it a lot. It's a smaller one but I didn't really need anything big so it was the perfect size.

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    Installation & Setup

    Reviewed Sept. 5, 2018

    The hot tub of Marquis Spas is far superior to the other brand of tub that we used previously. After looking at a couple of other places, I went to the local dealer of Marquis here and I decided that I was gonna get our tub locally. The dealer had exactly what I wanted right on the floor. The tub model that we went with has everything on it, including the fountains and the whole nine yards. It's a corner tub and it will seat three people, but it seats two perfectly so it was perfect for my wife and me. The installation went fine. They delivered the tub and one of the guys, Rod, had the wiring done and walked me through the whole setup. The Marquis tub that we got is a great unit and we like it, and I already have recommended it to somebody.

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    Installation & Setup

    Reviewed Sept. 4, 2018

    My Marquis hot tub was installed very nicely but there were a couple of caps missing off of it, so I had to have them come back and put the caps on for the screw heads. Also, this hot tub was not as good as the one I've had before. I've had the Marquis spa for over a year now and I've had a lot of issues with the control panel and the stickers on there. I had the other hot tub for eight years and didn’t have any problems with those things. I contacted Marquis and they just gave me stickers instead of giving me the whole plastic plates and telling me what alcohol to use to take off the stickers. I'd tell people who are checking out this company to look around too.

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    Response from Marquis Spas

    Hello Mike,

    We are sorry to hear that you are still not happy. The "plastic plate" as you describe it, is the control panel that allows you to run the pumps, lights and heaters etc. As I understand it the spa was functioning perfectly except of the overlay that goes on top of the control panel. We were happy to supply that part for you at no charge even though it was likely damaged by bathers.

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    Staff

    Reviewed Sept. 4, 2018

    I went in the Marquis spa the other day as the day was warm and the water was cooler, and it was good. However, I don’t understand why one has to put so many chemicals on there. I used to have a Sundance four-seater and I never had trouble with it. The water in it was as fresh and clear as about always in the Marquis spa, and my husband didn’t change it all the time either. We never had it cloudy and he never ran a stuff, put in between 10 minutes or 15 minutes before one goes in. I wish I could enjoy the Marquis more. The heat is draining all my moisture up and I can’t use it. It burns and makes me really itchy. On the other hand, the tub doesn’t bother my daughter. She likes it and enjoys it a lot. She also tells her friends to get a Marquis.

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    Installation & Setup

    Reviewed Sept. 3, 2018

    Marquis is better built than the other models that I’ve looked at and I had minimal issues with the two Marquis tubs I had. I was happy with the ones I had. I also had a good dealer that was very close to my home that I dealt with. I traded my older tub for the new one that I have now. The installation was painless and simple. The pad was there as well as all the electrical hook-ups, so it wasn’t difficult for the dealer who installed it for me. However, I still have trouble getting my tub that comes with Wi-Fi to connect to my phone and get it working. Also, a couple of months ago, I noticed that the display has gone funky. I can still read it, but the liquid crystal is not behaving properly and the whole display is not clear. There is a vertical line through about 25% of the screen. Despite all the issues, I’m still happy with the tub.

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    Installation & Setup

    Reviewed Sept. 2, 2018

    Marquis Spas was the first one we saw when we went into the hot tub place. My wife researched and wanted something that looked natural. We got the slate one and it was what we were looking for. The dealer showed us how to use it, and the installation of the tub was quick. Everything works great and it is perfect. We use it twice a week for the last year, and I use it more than my wife does.

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    Staff

    Reviewed Sept. 2, 2018

    I bought the Marquis spa and their team was great. Plus I had a good dealer. It’s pretty wonderful to get chilled out in the lake and jump in the hot tub. That’s pretty hard to beat.

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    Installation & SetupStaff

    Reviewed Sept. 1, 2018

    Marquis was on sale at a fair. I worked through Idler's Home and they were great. The installation process was fine, although it took them three months to get it after we ordered it. The spa is good and I like it. We use it once a week and it has been nice to have one. However, the electricity went up a lot by around $80 a month and that was surprising. The reps said it was only supposed to be $30. Nevertheless, I've had good experience with Marquis.

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    Installation & Setup

    Reviewed Aug. 31, 2018

    I research on online on forums and a lot of the people there say that if one wanna buy some high quality tub with the right parts, they have to buy Marquis. Also, sometimes there are professionals in the forums and 70% say that Marquis is one of the quality brands. A lot of good companies say they are good quality, but they are still using a lot of the cheapest parts, including the controller. So, we got the tub locally and bought it directly from the retail store in Beaverton. We did the installation of the tub ourselves and it was easy.

    I like the hot tub itself, but I’m on well water and the cartridges of the in-line are not perfect. They got some holes and sometimes the hole is not opening. It’s a FROG System problem, not Marquis. I got a lot of issues with the cartridges and I switched to the flat ones, the plug-in on top of it, and they are much better. Other than that, the Marquis spa is good quality. It's top of the line and while not every people can afford because it's spendy, I still recommend it.

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    PriceMaintenanceStaff

    Reviewed Aug. 31, 2018

    I was in a car accident and had a bit of neck pain and a bad back. The Marquis tub has been very beneficial and it helps me to unwind and recover from my day. The tub was highly recommended by the store that I bought it from. I had a friend that was working there so that helped me out. It was a brand new spa that came in. It was the right price, size and quality. It was also insulated. An old friend of mine did the installation and delivery. He was very professional and very knowledgeable. He helped me set it up and told me how to use all the chemicals. I couldn’t ask for it to have been a better experience. I love the Marquis hot tub. It's very low maintenance. I test the water, change the water and clean the tub periodically.

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    Installation & SetupStaff

    Reviewed Aug. 30, 2018

    I was talked into switching to Marquis Spas. My old tub was square and it was roomier. It also had the rotating lights in different colors and the top swung off instead of lifting it. However, I like that my new tub is round as it is more personal because it is not as big. I got it just for me since I live alone. The lights of the tub are smaller and it goes all the way around. It changes colors too which is cool. Marquis had a very nice purchasing team and the guys who installed my tub knew what they were doing. The installation was done very well.

    I have a spa guy who comes out every two weeks and double-checks my hot tub. During summertime, I never use the hot tub much because it is always warm but in October when it starts cooling down at night, I use it almost every night. It feels great to my back. I like soaking in it while looking at the stars and trees. I told three people in the family about my hot tub. My brother-in-law is getting one before wintertime and he asked me to take him to where I bought mine.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Aug. 29, 2018

    We’ve had other hot tubs prior to Marquis and the first one was a 7-foot octagon. This triangular Rendezvous from Marquis is just for the two of us. We looked for others brands but Marquis was one of the few companies that had a triangular type that we wanted to fit in the corner. The installation was pretty easy. The dealer was here and put it in. We had to do our own wiring and that was a little bit interesting.

    Water got inside the panel that’s up on top and the pump started making noise so that had to be replaced. The lid where the water filter goes in doesn’t stay down when two people get in it. They need to figure out a way to clamp that lid down because right now we got a lock sitting on it to hold it down. It seems pretty ridiculous and I’ve tried to get a hold of them but they’re not interested in talking to customers. If you want to talk to them, you talk to dealers. On the other hand, we’ve had conversations on the telephone with the dealer and it’s been good in that respect.

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    Installation & Setup

    Reviewed Aug. 28, 2018

    We did some research on the different types of hot tubs before we bought the tub of Marquis Spas. We went to a home show and there were several different varieties of hot tubs there. We got all the different information and compared them, then we decided to get the Marquis tub. We liked that it was made in Oregon. Everything went smoothly as far as purchasing the spa and getting it set up. The spa is nice to use in the winter time and it’s good for social entertaining. We've had lots of friends that wanted to come over and use it. It would be nice, though, if they could have an ordering plan and we could have a setup for buying the next year’s worth of chemicals that we need. Other than that, our experience with Marquis has been good. We're happy with our spa and we've told people that we liked it.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Aug. 27, 2018

    I really wanted to buy my spa and spend my money locally. And the people there at Jim's spa place are very receptive to questions. They’ve answered my questions and responded quickly. They also have the supplies I need. Plus having local support is fabulous. It gives me confidence that if I have a question, I have somebody local who can answer it or come over. I chose my spa almost a year before I was able to have it installed and they stored it for me for a whole year. They used it as a floor sample but I was really appreciative that they were able to do that. That was really nice. When the Marquis people delivered the spa, they did a nice job. Then my son-in-law installed the spa because I needed to dig a conduit and put in the electrical line. I’ve had the Marquis spa for a little over a year now and I really like it. I went for the three-person spa instead of the gigantic ones because I use the spa by myself.

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    Fill Or Drain Time

    Reviewed Aug. 27, 2018

    I work on hot tubs and I have seen really old Marquis tubs working perfectly well and always looking good. All the internal parts can be replaced and I like the engineering of it. I installed my own Marquis tub and have owned it for about six months now. It’s super simple and one of the easiest tubs to work on I like it a lot and I use it daily. I always recommended them even before I owned one. I worked on them and I saw how they work and how simple and reliable they are. However, I wish I wouldn’t use the foam to fill everything in there and just the insulation on the tub and the outside panels rather than filling it with foam. Nevertheless, they have good engineering and there are a lot of good concepts in them.

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    Staff

    Reviewed Aug. 26, 2018

    I had nothing but trouble with our Marquis hot tub. First, the heater went out and then, the control panel went out totally. I went with Marquis because there was this local dealer here in Aberdeen which is close to where we live in case we have an issue with the hot tub. But then the guy went out of business. So, I’m having a hard time finding someone that will do contract work for Marquis because no one is close by. Last time, I had to pay $300 for the people to come out, which evidently is not covered by their service agreement.

    Also, I had to pay for the power cord. They were not very helpful with the charge. Additionally, I’m having a hard time with the filter. There's just no information about what kind of filter I need. I went to two hot tub places and they don’t have that kind of filter. My husband has Parkinson and has to go to the doctor. With Parkinson’s, he can do exercise in the hot tub. But with this thing being down all the time, it’s horrible. I’m not really happy with the Marquis tub. We had hot tubs before and I never had a problem. I should have gone with someone else.

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    Response from Marquis Spas
    Hello Ruth,
    We are very sorry to hear that you have had an issue with one of our hot tubs. It is unfortunate that the dealer in your area retired leaving you with a service option that is not particularly convenient. I imagine that if the independent dealer was still in business the issue that you had would have been taken care quickly and you would have felt better about the situation.

    Again, we apologize for the circumstance that left you in this position.

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    PriceStaff

    Reviewed Aug. 25, 2018

    My wife and I stopped at the Fox and saw Marquis Spas. Robin the rep was easy to deal with at the store except for one time when we went back in there and he had a meltdown. Still, the price wasn’t bad and we didn’t wanna have a huge hot tub. The one we got seemed like a decent model. Furthermore, I was also pulled to have the 5-year warranty. However, I’m not sure I’d buy that small of a hot tub in the future if I ever bought another one. Also, the knobs look like it has been sitting somewhere for an extended period of time. Plus, the main panel on it was messed up when we had gotten it and it was killing off the sprinkler system on it. It was almost like I had gotten a new hot tub that may have been two years old or it might have been sitting around for a lot longer than I would have anticipated and the wear of that wasn’t very good.

    Whatever year we bought the hot tub, we were told it was that year’s model. I think that was clearly incorrect. When I buy something new and I'm spending 6,000 dollars, I shouldn’t be getting stuff that’s been sitting around for two years. It’s a pain to buy something new and then all of a sudden I gotta replace stuff because it was not so new. There’s not much I can do about it, but I wasn’t very happy about that. It seems like a nice hot tub tough. Yesterday, I cleaned the top off and put the cleaning solution on it so it looks brand new now. All in all, it wasn’t a bad experience. Marquis is awesome and I think they have quality stuff.

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    Reviewed Aug. 25, 2018

    Our first hot tub was smaller and I bought a larger hot tub from Marquis. It has 66 jets. The guy who came and set it up also did the chemical stuff and then he left. I was very satisfied with Marquis Spas.

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    Reviewed Aug. 24, 2018

    I’ve had many hot tubs in my life and I don’t like the Marquis tub at all as it runs constantly even if we're not even in there. I used to be from Montana and I’ve never seen Marquis before. I used the tub everyday but I haven’t been in it for a while. I’m not enjoying it as much as I used to. Where the tub spits out the water like a waterfall is already broken. Blues Brothers shut down and they have their building for sale so we can’t even go back there to try to get help. We just bought a hot tub and we were left on our own.

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    Installation & Setup

    Reviewed Aug. 23, 2018

    We went to a local Marquis dealer and got a hot tub installed. The installation went well and having the hot tub has been a good experience. I'd tell anyone interested to get one too.

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    Reviewed Aug. 22, 2018

    We're very happy with the spa we got from Marquis. We're enjoying it very much and we couldn't live without it. It's the third spa that we bought and it is one of the best ones we've ever had. It has more jets and more comfort to it. We've had it for a year now and we haven't had any problems with it so far. I would highly recommend it.

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    Installation & SetupStaff

    Reviewed Aug. 21, 2018

    Our Marquis spa is better than the one we had from Dimension One. Homecrafters sold the Marquis and they did a very good job. They were easy to deal with and when we had a couple of little issues, they came right up and dealt with it. The installation was done in our backyard and I did a lot of work to make one access point easy for the installers. Unfortunately, the roof overhang was in the wrong spot so they had to come around a different way but they did a very nice job. Everything was set up for them. We had power and I had the concrete pad because we had a former spa.

    When we first got the spa, we couldn’t get the circuit breaker to stay on and it kept tripping the breaker. I swapped it out one time and it had the same problem so the people that sold us the spa thought that there was something wrong with it. They sent a technician who looked it over and couldn’t find anything wrong with the spa. They changed the heating element and I told them that the basic problem might still be with the circuit breaker. It turned out that that was where the problem was. The circuit breaker had to be traded in to one of the newer ones that had a bit longer delay before it tripped. Also, I had a problem with one of the valves. I could not get air to come out of a couple of the jets and it turned out that I simply didn’t understand how the spa was planned. One of the jets had not been put in properly and it wasn’t allowing water to go through. A guy came up rapidly within two days and checked it out.

    I use the spa often and my wife occasionally does. Marquis spa is the best one for us and we made a good decision despite the fact that it is using a little more electricity than I thought it should. It is not well insulated. I compared the electrical bills for the years that we had the Dimension One and the number of kilowatt hours we started using the new one and the power consumption went up. I’m not absolutely convinced that having just the single pump that does little circulation from time to time is better than having a fairly low wattage pump that runs all the time. Also, if I was to redesign it, the illuminated panel should be to the outside rather than the inside so that when someone is in the spa at night, it doesn’t ruin their night vision. Nevertheless, I would tell a friend to check out Marquis Spas.

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    Installation & SetupPriceStaff

    Reviewed Aug. 19, 2018

    When our Marquis tub was installed, everyone in the installation team was really nice. We've had the tub for a little over a year now and it is not as good as our previous tub. It was really expensive for what we got. It doesn't filter very well and the paneling around the sides keep coming off.

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    Response from Marquis Spas

    That is certainly not normal. Please contact us at Service@MarquisCorp.com so that we can assist you.

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    Installation & Setup

    Reviewed Aug. 18, 2018

    We checked around in a couple of different locations and we liked the actual Marquis hot tub itself. We bought a Marquis and the delivery team brought it and set it down at our house. We did all of the setup and at this point, we've liked it good.

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    Response from Marquis Spas

    We are happy to hear you like the hot tub and that the delivery and installation went well. If you ever need our help please contact us at Service@MarquisCorp.com. We love our customers and want you to be happy.

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    Price

    Reviewed Aug. 15, 2018

    The shape and design of the hot tub at Marquis looked nice, and the price was competitive. The installers did a great job. They knew exactly what to do and how to get it in. The faceplate had peeled and then the filter was cracked, and they took care of them. Overall the tub works well and it's been trouble-free. It's also easy to operate and control.

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    Staff

    Reviewed Aug. 14, 2018

    My previous tub was a $100 used one from a neighbor. I have a Marquis now and it's much better. When I got it, I had a great experience with the sales reps and installer. It's a nice hot tub and I really like it. But I had a problem at the beginning. Apparently, a hose fell off, so I assumed that it was a manufacturing flaw. It was a bit inconvenient and disappointing because I spent a bunch of money on a brand new hot tub and it has a leak. But they fixed it without any problem and at no charge, so I was happy.

    If I had to do everything all over again, I would try and find something that had more than one filter. My dad has a hot tub and he was sort of shocked that there was only one filter in my Marquis. He said he has four. So, it's somewhat high-maintenance because you're constantly cleaning one filter. Obviously, if you had four filters, you'd be cleaning them all but 1/4 the time. At the end of everything, the company I bought it from did the right thing.

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    Installation & SetupSales & MarketingStaff

    Reviewed Aug. 13, 2018

    We found Marquis at the home show where we bought it from and their sales reps were great. They were really kind and it wasn't a high-pressure deal. The installation also went perfectly. The installers came out once and had the job done. We had to stop by and pick up something and that was the end of it. For the most part, they came completely prepared. The size of spa that we got was great for us because we're just a couple. But we don't care for the cover. If you put too much water in the tub, the cover floats, so we're constantly fighting that. If we had to do things over, we would change that.

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    Installation & Setup

    Reviewed Aug. 12, 2018

    Compared to the tub that I had before, the Marquis spa is much better and has lots more features. I use it more often, too. I've had it for a year and a half now and it's great. I installed it myself which was a great experience as the installation was simple. It's not a very large tub, but it's good and big enough for me. It performs really well too. The old one I've had is 30 years old and it's still working. If the Marquis one lasts half as long as the old tub, I'm gonna be happy. I would highly recommend this spa to others.

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    Installation & SetupPriceStaff

    Reviewed Aug. 11, 2018

    Friends who had the Marquis spa liked it, so I went with Marquis as well. I’ve had my hot tub for a year and it works, and I love it. I love its size and the jet setup. I get in when I want to and get out, and it's easy to maintain. The installation was easy too. The people that installed the tub were great, but I got my own electrician out there. The installers set the tub down where we wanted it and they worked with the electrician to make sure that it was gonna be easier to hook up. Marquis Spas has been doing great and they had the price range that I wanted, and I'd tell people to get their tub.

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    Price

    Reviewed Aug. 10, 2018

    The Marquis spa is a good hot tub. My wife and I picked it not entirely due to the price but it looks like what we wanted after riding down to different places. The people we bought it from delivered and set it in place then we had somebody else come to install it. We've had our tub for around 12 months now and I have to replace a model in it because one of the little plastic clips broke off and it comes out every once in a while. I also wouldn't know it till I'm hitting my foot in the bottom of the hot tub.

    Sometimes when I buy filters or some of the stuff that they have me put in the tub, there's quite a difference in price range from ordering it off of Amazon versus driving 45 miles and paying 30% more. So, if I go to the place where I bought the tub, it gets pricey compared to other places. Other than that, we use the tub a lot. We love going out there, getting in it, and we're relaxed. We got hummingbird feeders around it and there's a big field out where we can watch the hummingbirds and turkeys as we sit back. We don't see any neighbors from our house.

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    Installation & Setup

    Reviewed Aug. 9, 2018

    Marquis Spas are good, buy one. I have owned a Marquis hot tub for a year now. I had a good experience when it was installed and their team handled everything perfectly.

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    PriceStaff

    Reviewed Aug. 8, 2018

    Marquis was a good choice. It was the right price and the right size that the salesman talked about. We bought a house that already had a hot tub, but it was broken. Still, since the tub was already wired, the installers were in and out super fast. The lead salesman was a rock star and he came out after the pool had shown up. He put the bar on there for the top so it'll plop all over. He told us to let him know if we have any problems. He also said that when you buy a hot tub from him, you're not just getting a hot tub, but you're also getting him as part of the service. The Marquis hot tub is great, but not so much during the warmer months when we just use it as a pool. During, during the winter, it's really awesome. I've had this hot tub for more than a year and it works like a champ. I'd definitely recommend Marquis Spas.

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    PriceStaff

    Reviewed Aug. 7, 2018

    The Marquis rep was real nice and we got an 8-seater tub. The installers told us where the tub would look best at and how pretty the lights would look inside of it. They also picked up all the paperwork and the boxes when they were done. We've had the tub since the winter of last year and, since then, my husband always want me to get in the hot tub with him. Also, everybody comes over to our house to get into it, so I tell them to go to the place. I also tell them how much it cost us which wasn’t that bad. Although we need to do something about the tub because right now, it shows around 107 degrees when we open the lid. But when we try to get into it, we gotta put more cold water in it or put a bucket of ice in it.

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    Reviewed Aug. 7, 2018

    I go to Northwest Arkansas Pool for pool chemicals and they sell Marquis hot tubs. I got one in August and it hasn't even been a year but the headrest that are on the backs of the seats are all discolored. They get hard and they dry out. The headrests were reordered to replace all of them and at the time, one was broken. Now, two are broken and the other one is faded and nasty so I don’t like the quality. But I’m fine with the rest of it and I love my hot tub.

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    Customer ServiceInstallation & Setup

    Reviewed Aug. 6, 2018

    I like my Marquis spa, but I was not satisfied with Patio Pools' service. I laid down half the money for the spa like Patio Pool asked me to. They said that I pay for the rest once the spa was delivered and made. I did my part and laid the concrete down. They came out and inspected it and I get all the watering. Then they called me when the spa was done. I went down, paid for it all and asked if they were gonna come and inspect everything that was done. They said yeah, but it took them three weeks to finally come to do it after they told me they’d be down right away. I had to keep on calling them about it.

    When they came down and inspected it, everything was fine. Then I had to wait another long time for the spa to get delivered to my home. The installers were fine and everything was great with the installation. They went through everything with my husband. We use it three or four times a week and we want to use it more in the winter time. Marquis Spas is a good company with a good product.

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    Installation & Setup

    Reviewed Aug. 6, 2018

    Our old tub that was a different brand didn't work, so we replaced it. There were only two options where we bought the new tub and Marquis was the less expensive one. We purchased a Marquis and their crew did a very nice job installing it. Since then, we've had the tub for two years. It works okay, but it's a real bear to clean it. Still, my experience with Marquis has been fine.

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    Response from Marquis Spas

    Perhaps we can help you with some cleaning tips. Please contact Customer Service at Service@Marquiscorp.com and let’s see if we can make it a little easier for you.

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    Installation & Setup

    Reviewed Aug. 5, 2018

    I got a hydro therapy spa and it’s great. I've had it for two years now and I use it about three times a week. I chose Marquis for the quality and I'd tell others to definitely go buy them. The installation for my spa had gone smoothly too. The Marquis people brought it over, set it up on the deck and hooked it up. It was a piece of cake.

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    Installation & Setup

    Reviewed Aug. 4, 2018

    I've had my Marquis hot tub for one and a half years now and it is better than the one that I have used before. The installation was great too. I'd recommend Marquis to my friends.

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    Marquis Spas Company Information

    Company Name:
    Marquis Spas
    Company Type:
    Private
    State/Province:
    OR
    Country:
    United States
    Website:
    www.marquisspas.com